Cinch Home Services Reviews

Long & Foster was the real estate company I used to buy the house and last time, they rejected the claim I had on the sink. A piece from underneath of the sink came away and the plumber said, "You could replace the whole sink or I could try to glue it." The company refused to allow him to replace it, but they didn't allow him to glue it either, so it's still broken. I also had claim with the jacuzzi and Christopher, the guy who handled it, was very good. It took long to get it done, but they did it very well. My appliances are new. I changed them all when I bought the house. Still, I'd like better vendors, guys that really wanna do the job. Some of the vendors aren't that good, while some are.

I had some very recent AC issues and my claim went very well. The parts weren't readily available, and that is understandable because of COVID-19. But other than that, it was seamless. We're pleased. It was easy to get customer service and it was easy to get in touch with the contractors.

When I was at RC Willey, they said I could purchase the warranty while I was there and it was kind of a no-lose way to go because if we didn't end up using it in the five years, then they'd give us half of the price back on the gift card. It was a great deal. But we ended up using it. It took me a hot minute to submit a claim because it's been four years since we got the warranty, so I had to find my paperwork. But once I got it figured out, it was really easy from there. The tech was incredible. He explained everything really well. He explained what he thought it was and the time frame involved. He was very friendly and I was very impressed with him. I was completely 100% satisfied.

My issue has been resolved with the utmost professionalism and Customer Service. My only advice is to check out the companies that are sent to your residence before you let them in. CINCH and Ms. ** has gone above and beyond!! Thank you!!

We are very happy with the home warranty service. It's going very well for us. We haven't had a claim in a very long time and we've not had many requests (three or four), but they're all good. They came and resolved it. We went with Sears because their pricing was very good. Considering the appliances as well, we thought Sears would have a lot more expertise with their in-house people, resolving issues many times. Otherwise, home warranties tend to outsource the job to other vendors to do the repair job. Sometimes that can become a huge nightmare. At least, for the appliances, what we have seen is Sears uses their own people.

I've done two claims and it was very easy to do online. Then I would get an email saying the contractor would be out at this time, but they haven't asked me when I'm available, which is kind of annoying. The website could maybe ask my availability when I put the claim in and they make the appointment. The first contractor that came out was great. But the second one was a grade A jerk that tried to mansplain me how electricity works. I'm a science teacher, so he picked the wrong person.

I had two separate claims within a few days of each other. I did a claim on the sump pump and another one that was a plumbing issue in the bathroom. Everything went pretty well. I was really impressed. I put the request in in the evening and the contractor was calling me the next day. The tech set up an appointment and they took care of everything on their visit. So I didn't have any issues on either one of those visits. I'm very happy with Cinch right now.

I've had a very terrible experience with this company and they seem to be a scam who are working with other scammers. Scamming an old lady. This policy was being paid for, for Years, without use or claims. Now that there's an issue No services can be rendered, apparently.

The air conditioning place had to come back three times, but it wasn't a bad job. It took a little while because there were a few things going on with the AC. The AC kept acting up until they finally got all the issues resolved, and it's been almost three weeks that we've been good. Efficient Air did a great job and so did the agents that helped me with my warranty calls. It was a great response from them.

The air conditioner wasn't working and it was hot outside. So I had to call to get it repaired. The tech who came out was fine. He had a mask on and he stayed six feet away. He was pretty much on time. It didn't take him long. It turned out that the air conditioner was just out of Freon.

We wanted to have some coverage on our major appliances and we heard about Cinch Home through our mortgage company Submitting a claim with them is really easy and the last time we used the policy, we couldn't get it to work online, so we called and had a good interaction with their rep. Other than that, we had one bad experience with a tech for the washing machine that quit working. They made four visits. Then, they had to order parts and there was a delay. The parts were in Louisville, but TotalProtect wouldn't let them buy the part that was here. They had to send the part. And then, it didn't work.

My refrigerator went in Jan of 2020 it could not be fixed which was determined in June after several repairman. They told me they would send me a claim credit ck no problem after tons of phone calls waiting to get service only to be hanged up and etc. Finally in August I was told they would pay me since I ended up buying a frig. Supposedly the ck was mailed on September 3rd I have not received the check as of yet very disgusted and seriously disappointed

Stay away from this company at all costs - they will refuse to cover older units/appliances using pre-existing conditions as an excuse, even if they state that they cover failures due to unknown pre-existing conditions.

I'm retired now and I can't do the work myself. Having this warranty has been great and it's well worth the money, so I recommend it to everybody. I usually put in requests over the internet and all the contractors that have come here has been good, except for one. I wouldn't recommend him. TotalProtect should check the people that are contracted with them.

The tech who came to fix the washing machine was good. He was really nice and knowledgeable. He fixed it quickly. But three years ago, I had a claim for the air conditioning unit and Cinch didn't fix it. All they did was give me the depreciation value of it. They said that it was old. I'm glad that my brother is a contractor and he ended up putting the air conditioner unit in. We pay $70 a month, which the guy said it was the whole house thing. I went online to put in the refrigerator claim. They sent me a email with everything wrong. Then they sent people or had people call in. All these companies got some stupid people that they've hired that's calling people. Since this pandemic, I have really talked to some stupid people.

Cinch has been very good. This would be my third year into the warranty. But recently, I had to call twice for my claim. The people were fine, but it was getting in touch with them that had completely changed. You can't get ahold of a person to talk to. Before, I would call and I would get a person to talk to. Then they would say that they would get me in touch with the contractor and tell me his name and that he would be calling me. But to get that far now is ridiculous. Once you get that far, it works very well. But put all this information in, do it online, and then when I didn't get anything online, I did a phone call. Missing that ability to talk to somebody is terrible.

Every TotalProtect representative that I've had over the phone was very friendly and knowledgeable. Submitting a claim is simple. I can either do it online or I call and do it. When I made a claim last time, the one young lady told me that my services had ended. I said, "What? There's no way. They just took the payment out. Actually, they've been taking payments out." She said, "Well, you need to call this number and someone will be able to help you." The number she gave me was the number I called initially. But I ended up speaking to somebody else and they helped me. They said, "No, your account is in good standing. You've been a loyal customer with us for..."

I’m happy with TotalProtect. I recommended them to my cousins. Also, my daughter and son all have TotalProtect. The last claim that I had for the air conditioning was wonderful. The gentleman that came and fixed the air conditioning was really good. They came on time and they did everything. They put masks on. Everything was really good. I really appreciate it.

We have a split air conditioning unit. One went out and the other one worked overtime for three weeks and then went out as well. The claim submission was pretty easy. I did it via phone. But it took so long to research for the part that was needed for one unit. It took about two and a half weeks. But then the technicians came out a couple of days later and fixed it. Everything is working fine since then. The technicians were great. They were very polite and effective. They knew what they were doing. The first time they came out, they had masks and cover over their shoes and they kept a distance.

Submitting a claim online to Cinch was very easy. Their rep took care of what I needed. I had an air conditioner problem and the contractor they sent was great. They had to order a motor and two days later, they were back at my place and fixed my issue. Things have been perfect since then. I'm pleased with Cinch.

I refinanced my home and TotalProtect came with the refinancing. They got really nice people back there. They listen, they break it down and they pretty much repeat. I always read the little manual they give me, but they just repeat it, “What do you got?" Then, "We’re gonna charge you this much and he’s gonna be there at this time.” The technician, “I’ll be there in an hour or so.”

A friend of mine told me about Cinch. Submitting a claim through them was fine. Two gentlemen came out and they were excellent. I had a claim for the air conditioner. A young man came out but he's very competent, very polite and he knew what he was doing. He had to leave the premises for a couple minutes but he came back. He said it was a pretty simple repair. Like brain surgery, once you know how to do it, it's simple. I highly recommend Cinch. They had a great representative. And Josh, the boy they sent out is really top-notch.

The other home warranty company I was with wasn’t what I was expecting so I decided to try Cinch Home Services. I was discouraged for a little bit but Cinch came through, especially when my air conditioner went out. The technician came up and said that he couldn't fix this because it was a compressor. I was disappointed with the time that Cinch took to make a decision when the AC went out, especially when a unit was original from the house and the house was 20 years old. But I'm glad that they made the decision and replaced it. I really am very pleased with that. Cinch Home Services takes care of all the appliances and stuff. That was what I was looking for. If the washer and dryer breaks or the fans, they will take care of it quickly. I have some friends who are gonna go with Cinch because I recommended them.

Submitting a claim to Cinch is very easy. The group of technicians that they use in this area here are very professional, very knowledgeable, very good and quick. I'm very satisfied with the quality of service. My experience has been easy, professional, and very speedy.

Cinch Home Services has been very excellent, cooperative, quick to respond, and good to follow up. They've been very good so far and I'm very pleased with their service. I have rental property and if anything happened, I wanna be protected.

It's been a while since I've been with SystemsProtect. I only had one issue with them years ago, but that was 'cause they used a different vendor for my AC unit. Also, my AC unit had been less than 30 days, so it should have been under warranty. Online, it was submitted as a new claim. It should have been a recall instead of an initial claim. I called in and they just canceled the initial appointment and they changed it to a recall appointment. Other than that, it's been pretty smooth.

With Cinch, we haven't had to do any paperwork claims. We just call when we have an appliance and appointment set up and they follow through. We had a claim on a microwave. It was a simple repair, but it was a built-in microwave. So, to get the microwave out, the contractor really struggled to get it back in, and he admitted that it wasn't back in correctly. After he'd worked on it for about an hour, I said, “That's fine. I'd talk to my husband.” We weren't pleased because the door didn't open well, so we called back. They scheduled a call very quickly.

I work for a credit union and we sell TotalProtect. I wanted to patronize our company so when I was purchasing an additional home, I signed up with them. Their website's fairly straightforward when I'm submitting claims and I've had no issues with that. It seems to work very well and the process is very intuitive. I also reached out to their reps when there was a delay on the part and they were very courteous. Every time I've spoken with them, they've been very helpful and polite. For the most part, the techs have been very good, too. So far, I've only had one technician that I had asked not to return. I called the customer service and asked them to reach out to another one. And it wasn't because he was rude, he was just very slow in setting the appointment and there's never a good time for your heat or air to go out.

I'm having some problem with the microwave oven and I'm going to call the people that does the work. I registered my claim at the same time. One was for the microwave and refrigerator, and the other one was the plumbing system. I was having problems in all three bathrooms. The water was leaking. In some places, water was not coming up at all. So far, it's okay.

I was with a service before and it was transferred over to TotalProtect. I had a garbage disposal request and then about two months ago, I had a water heater that malfunctioned. They took care of that for me. It was easy to make the request too. Initially, I was not happy calling in the claim on the weekend. I had to wait until Monday morning and I had water all over the floor, and I had no water. That was difficult. When you have a service and you're paying for it, they should have someone at least seven days a week. I understand if people don't like working on the weekend but I’m paying for a service, and I would like to have service done, not wait for three days. It's not timely.

I've submitted about four claims since I've had TotalProtect. It's pretty simple to do and I’ve not had any problems with any of the services. Back in 2017, the company that TotalProtect sent out to work on the dryer had to come back three different times in order to resolve the issue. But the company did eventually get that resolved. I've not submitted any claims other than that one that has to have extra work or extra time. TotalProtect uses companies that they have contracts with. But the people who came to work on the dryer were from a bit far away but since I did not have to pay for the traveling cost, it was no big deal.

I have Tampa Electric Service and they were advertising a home warranty plan. So I called there. The plan that they offered was from Sears and I had heard of that plan. I was not going to do business with Sears because I had a really, really bad experience with them. I had been under that plan at one time and cancelled it. But they said they have another plan that I might be interested in. They told me about the plan that I'm on now and it sounded much better.

My furnace went out and Cinch Home Services replaced it. All I paid was a service call. The technician was very good too.

I sent in a claim online with TotalProtect and the process was simple. It was for a hot water heater and I explained the problem to the contractor who came out. He found the solution and things went well.

I called up Cinch Home Services and told them what our issues were. Then, they outsourced it to an electrical company and the service got scheduled. They settled it pretty quickly and everything got fixed. All in all, the claims process was simple and easy.

I heard about TotalProtect from another resident and I’ve had the service for seven years. So far, submitting a claim has been good except for one time. It was a holiday weekend and I never heard from the person that was supposed to come to do the repair. I had to go and get somebody else because I had elderly relatives coming in and they couldn't stand the heat when it was 97 degrees here in Georgia last year. But the last contractor was perfect and I couldn’t ask for anybody better. It was good service.

I had Sears come out recently to look at my freezer and this repair guy said, “How come your freezer is not covered by your home's warranty?” I opted not to have them do the replacement of the freezer seal because it was way too expensive for the labor. I haven't dug my paperwork out because I've had other things going on to find out what the heck Cinch really covers. At 50 bucks a month, I would think that there'd be a little bit more coverage especially in the labor side.

Do yourself a favor and save the premium policy money you have towards a rainy day fund for capital expenditures and find your own repair people. Or find another company to contract with if you really need home warranty coverage.

I had the Sears home warranty for quite a while. Within the last six months, I had three claims with them. The most recent one was for a garage door opener. Mine needed to be replaced. That one went fine and my garage door is working great.

Weichert was a recommendation from a friend of mine. I went to the web page and I read about it. Since having the warranty, I submitted a claim once and it was easy. The process was pretty clear. The only thing that I was a little bit confused with was after I put the claim, I just wanted to know what were the steps of the process. I wanted to know if I was waiting for someone to come or if I was waiting to have the approval to have the claim. Other than that, the tech who came out was a very nice person. He was very approachable and knew exactly what to do.

I've had Cinch since '09 and it has been beneficial for me in the sense that I can pay a copayment and my problem would be covered. While their claims process is okay, it takes a while to get to a voice assistant and for elderly people not able to follow through with computers, there may be some concern there. Also, there was a time when they didn't know that I had called for a repair on the same appliance. They sent two different contractors so I had to pay two copayments for the same thing. Still, Cinch refunded me and overall, they have been good to me. Being with them has worked out really well.

Though submission of claims with Cinch Home has been fairly easy, the execution has been a little more complex depending on what needs to be addressed. Their reps have been courteous and helpful. Sometimes, their ability to resolve my issue is beyond their control and the performance of the end service providers they contract with have not been consistent. Some techs come in, look at my problem and either resolve it or identify the next steps to get the fix done. Others would show up and say that my issue was not what they were told. When that happens, a second or third follow-up call and appointment is required to get things resolved.

My wife and I understand that with home ownership, you don't always have the money to pay for large items or repairs. Sometimes, these costs can eat your budget up so it was a good thing to get a home warranty. I liked that with TotalProtect, you can have a prevention check on one of your major systems quarterly. Prevention is an excellent way to get off the problems so that feature convinced us. Also, the deductible or the co-pay was reasonable. When I submit a claim, I have peace of mind knowing that they will go ahead and process it, get someone who is qualified to come out and that they'll help with that. The contractors have been very professional and well qualified. They provide excellent service. TotalProtect is a good value.

Stuff is expensive, so I got a home warranty and I've been happy with TotalProtect, so far. I've looked at American Home Warranty, talked to them a couple years back, and I didn't want to go through the thing. But with TotalProtect, they have a cap on things and I'm not happy about that. For example, it cost me a lot to have my air conditioner fixed. But it was not as much as it would have had I not had a warranty.

Updated on 01/30/2021: An update on my frustrating experience with Cinch Home Services warranty. Since my last review, Cinch Services contacted me. I had a Cinch Rep reach out to me. She was able to get a company to come and diagnose our freezer repair. Diagnosis was to replace compressor. Unfortunately, that company did not have the ability to do the work. She was able to find another company who supposedly was able to do the work - Sxxxxx Appliance. The tech for this company came and injected a dye to find the leak. However, he did not replace anything. Cinch Rep had a hard time getting a response from him. I looked up the repair company reviews and it was no surprise he has all negative. The freezer started to work again (not sure of the dye helped) however I wanted a permanent solution and not a temporary solution. I told Cinch Rep I am not satisfied with this. What happens after it stops working do I call her or put a claim in again. The response I received was that they can’t do anything unless the tech says it’s broken. I looked up this repair company and the reviews are negative and even claim they lie. Cinch Service had a previous tech who diagnosed it as needed compressor replacement! After a month of this ordeal, the freezer went out again! I’ve sent emails to the Cinch Rep and no response. In the meantime I’m left with the same ordeal. Now am I expected to pay the $70 to open a new claim and start this horrible, frustrating ordeal all over again? The Cinch Rep was very attentive and communicative, but they still won’t fix my broken freezer. Since May 2020 I’ve had numerous calls to several reps, several days off from work to be here for useless techs, and many frustrating days in trying to get my freezer repair which is under warranty! Also, the door handle is a bit loose. I asked the repair tech to see if he can fix it. Within a few days I received a letter from Cinch Home Services that the handle repair was not covered in the warranty. I wish they would handle the freezer repair in the same light speed! Again, hope this helps anyone thinking of purchasing Cinch Home Services warranty - stay away!

I have Total Protect Home Warranty provided by Cinch Services. The warranty covers repair and replacement of my dishwasher that have not been done.

When I make service calls to Cinch Home, I'm satisfied with the rep I work with. I'm told that I can expect their contractor within 48 hours. I'm also satisfied with the contractors I've gotten. Overall, everything has been good with my experience with this company.

My service has been good. One thing, though, is I understand that there's a co-pay. But it seems like every time they leave, it's like, "Okay, we already did your co-pay." And I'm like, "Well, I can't set up the appointment without paying the co-pay first." Another frustration is they have to come back and screw a part or send a part. Both times, technicians had to come back due to ordering a part. But I guess that happens with all the companies. It happened with Sears when we had the regular home maintenance agreement. Otherwise, the contractors were really professional and nice. They explained everything that they were doing. They also had gloves and a mask on.

I've been a TotalProtect customer a long time. So far, so good. It's a little sketchy sometimes, because I had a hot water heater replaced, and they didn't have anybody for it. I had it worked with a local company that just cleans my furnace every year. So, when they're not handling the sourcing of the hot water heater and the labor, it gets a little sketchy. They said they were not gonna cover it unless the company gives a breakdown, and the company wouldn't give a breakdown. I went forward with it and took the chance that I wasn't gonna get reimbursed. But they did reimburse it. So, at the end of the day, I'm not gonna complain too much about it.

I like TotalProtect and I have three contracts with them. But I canceled because the way my claim had been handled wasn't professional enough. The air handler on our AC was making noise inside the apartment. When I got the Sears technician, he went inside to check this out. He said that he understood that it was a drain line and this was not going to be covered under our home warranty. It would be at my own expense. I told him that it was fine and I just asked how much it would cost. But he didn't tell me. The technician went to the van, got this small plumbing pipe and it was not even brand new. He went under the air handler and hooked it up. It didn't even take three minutes. He said that this was the problem and it would be fixed. He also told me that if I could still hear this noise, I could call them back and they would come and to see what the problem was.

I've been with TotalProtect for a couple years and it's been excellent. I got it to save money and get my things done quickly, and anytime I've had to have a service done, it's been very quick. The contractors are good as well. When I hear other people that have other warranties, I always refer them to TotalProtect because I've had a great experience. If I have a good rapport with something, I tell other people.

Due to the age of my home, I decided to get a home warranty and I went with TotalProtect. It was very easy to navigate their website to file a claim and I got a very prompt response. Then, the techs that came out introduced themselves and always wore their PPE as well as the cover on their shoes. They were also very professional, very prompt, and very communicative. The quality of their work was very good, too.

With Total Protect, my experience has been pretty decent. Submitting a claim is pretty simple. You can call it in or you can go online. My only frustration with them is sometimes it's not as easy to talk to a person. Usually, the way it works, is that you'll call it in or you go online, and they'll email you back or text you, and then they will have a technician within 24 hours. Whoever they have selected to do the service for it will contact you. So it's been pretty much straightforward. It's just if you run into any other issues, I like to speak to people sometimes. It would be nice to have an option to talk to someone directly. There was one time when I had an experience that really wasn't good with the first provider that had shown up. I called Total Protect up and did get in touch with someone eventually. They sent someone else out. Usually, the second time, it was great.

I had to call two times for my dryer. I spoke to somebody and they were able to get somebody here in about a week or so. I had to wait. But the good thing was the second time, I didn't have to pay again because it wasn't fixed the first time. A different technician came out and he fixed it. Now, it's working perfectly. The first guy was okay but the second guy did a really good job. He explained everything. He was very nice and very personable.

I thought that a home warranty would be a good deal to have. I got one from TotalProtect and they do an excellent job. Submitting claims with them has been pretty easy. They’re on top of it quickly and give me the number to call the tech. But for the last claim I had, there was a little problem with the technician. Besides that, most of my experiences with the contractors have been really good and they get the issues fixed.

My air conditioner fan was acting up. We got a service provider out here through Cinch. I had to call him twice to even come. He was supposed to show up one morning and he didn't show up. So I called him and asked him where he was at. He said he was still in Decatur. I said, “Well, you’re supposed to be here at 9 o'clock.” He said he'd be here as soon as he got done with his job. I was kinda pissed because he did another job in Decatur before he came out here. Other than that, it’s been pretty good.

I had a plumbing problem and TotalProtect was very good about it. It's pretty simple to submit claims. TotalProtect sent a plumber out immediately and he did a great job. But then we had a problem two days later. I called and they sent a plumber right back out to take care of it. It was excellent. In the past, I had my kitchen faucets replaced because they were leaking. We also had our hot water heater replaced and we got a new air conditioner. I wasn't really happy about the air conditioner. But it was my own fault 'cause I realized afterward that I didn't read through completely that even though they replaced the air conditioner, they did not take it away. We had to pay a couple of thousand dollars to get the old one taken away. I also realized that they replaced the air conditioner with the cheapest thing they could find. They should tell us upfront that we could have the option of upgrading if we'd pay the difference.

Washing machine went out! First the service guy from honest appliances said the transmission went out, and he would have to order parts. Then he came back and said the machine was too old so total protection was going to be replacing the washer. I have been calling over and over and no one can tell me when the replacement is going to happen. I explain to them that I’m a senior citizen and I need my washer. They keep transferring me to sears and sears has no clue what is going on! Why would your people keep transferring me just to get me off the phone instead of getting to the solution of the problem. I have never experienced such poor customer service in my life. None of the representatives are trained to handle these type of situations! They are just there to collect a check not to satisfy the customer. When you ask to speak to a manager they tell you there is no manager. Never heard that one before. I just need a washer and as soon as possible! They just took out another payment though “! My son has American home shield. When my contract is up I’m going to be switching companies

I'd give zero starts if I could. I filed a claim on 8/18/20 because my dishwasher was leaking, but it was working. A technician came out a few days later and attempted to fix it. He took parts of the door and insides apart and said he'd have to order parts and come back. When I attempted to run the dishwasher after he left, it would not work at all, none of the buttons would work on the front panel. So, whatever the technician did, he took a simple leak and ended up completely breaking my dishwasher. It will not work at all now. He came back out last Thursday and told me he wouldn't even try to fix it because the buttons weren't working. He knew they weren't working already because he broke them at the last visit. So, I now took two half days off of work and still have no fixed dishwasher. Not to mention the aggravation at being told Cinch will not replace it when THEIR technician broke it, completely turning a small leak into a totally non-functioning dishwasher. I called Cinch after his second visit and told them what happened and was told they needed his report before they could move forward. A few days later I get an email denying my replacement. I called in Saturday to speak with someone and explain that the dishwasher was working when we purchased this house and did not break completely until the technician messed with things. I was told a supervisor would call me back. Noone ever did and I called back this morning and was told they asked that I send my inspection report in. I sent the inspection report in yesterday showing that the dishwasher was functioning and had no leaks as of the inspection. My inspector was VERY thorough as evidenced by the 47 page inspection report I sent Cinch so he would have noticed an issue. I can also have my real estate agent and husband vouch that the dishwasher was working at our walkthrough on 8/7/20. Cinch has never once called me with a status update and i've had to call repeatedly to get any answers. Even then they never tell me anything and always end with "someone will call you" but noone ever does. This has been going on almost a month with no resolution and i'm beyond frustrated. I will never deal with this company again and word to the wise for anyone considering this company, don't.

Several years ago, TotalProtect was a program offered through my mortgage company. When my mortgage was sold and I went with a different lender, I sought them out to sign up and maintain the service. It's very easy to submit claims with them. I do it over the phone with a customer service rep and it has been very positive. When I had a plumbing valve claim, the plumber who came out was wonderful. I would use him again if I had to seek out my own plumber. He fixed everything. I commented that I wanted to have something else done, and he said that he would have time to come back and finish that, at my own cost, within two hours. Overall, I think very highly of TotalProtect. I just recently encouraged my son and daughter-in-law to sign up for their home.

Cinch Home Services is a great service because something major may break down and it can be very costly. We've heard a lot about them and that they were a good company so we've decided to try them. You just call in and report what the problem is, and then they in turn give you the name of a company that does the service for them. That company gets in touch with you and it goes from there. We used Cinch once and the company was out the next day. The people that we had were good.

Their contractors were all pretty good with any type of service. The warranty service is very good to have. It saved me in cost.

Our first claim was for our water heater. The water was too hot and we couldn't turn it down. The contractor came out and they said that our water heater was so old and it had to be replaced. He told it was $100 that day and if they do the replacement, he had to get a clearance to how much money he can spend to purchase a new water heater. He also told me that the new ones weren't exactly the same as our old water heater so he gotta do some piping.

Recently, I had a problem with my water boiler as the expansion tank was leaking. I called the associate and they created a claim. They assigned it to some local service and it took a one day delay to call me back and schedule the appointment. The company was really good. They figured it out and they replaced my expansion tank. Cinch Home Services with TotalProtect has been staying in communication with me through the process. Every time something comes out over a text saying that my service is completed and if I need a follow-up service, these are all things when they are checking with the customer. Obviously, the customer will be happy. I've been with them for almost five years now and it's a professional and wonderful service. I'm totally satisfied.

I've continued to have the worst experience with Cinch Home Warranty. It has been hellish. I started a policy and once they charged, it was more than what they promised. I called back to get it corrected and they had me on hold about 10 hours (off and on) with no resolution. I had to cancel. Figured I'd give them a second chance and started a policy again, only to have the same occurrence. Additional coverage agreed upon with no coverage included in policy and priced higher than agreed amount after they charged. Reaching through to speak with someone who can assist in resolving issues in non existent.

I've been with Cinch for years, however, I'm considering changing. With my last claim, the first time that the contractor came was like two or three days. They said they had to order parts and I could understand that. They kept saying they had to deal with other customers who needed air for the summer. But I said that I needed to get this done. It took them one month to come out to my house, where I had carbon monoxide in my furnace, and I kept calling both the contractor and Cinch.

I wanted to protect all my appliances. Submitting the claim with TotalProtect was pretty easy and someone was here within 24 hours. The guy who came out was really good. He serviced my heat pump and he replaced all the wires. He was really friendly and I had a good experience. Everything has been fine since. But I didn’t like the fact that I had to pay $125 for the visit. I put that on top of the $64 I had paid every month. If I didn't have TotalProtect, I would have paid the same amount.

I've been with TotalProtect for over 10 years. I have to cancel my Florida one because I'm no longer in Florida but I'm still holding the TotalProtect for California. There are a lot of less expensive ones out there as far as the co-pay but I just stick with them. They started with 75. Now they charge $125 and there are others that I can get who charge 40, 50, and 60.

Submitting a claim used to be call up and someone would take your information and be all right. We've only had a couple of bumps in the road. I'm a computer guy and doing the claim online is fine, but there was one time where it was gonna be assigned out to one sub-company. We had a washer and dryer problem. One was going one place and the other one was going the other place. It was July 4th and we called this company all week but they weren't there and they would call the next week. They told us that it would be three weeks before they could get out. But when I finally got ahold of one of Cinch's representatives, they said they were gonna take care of it. When I saw the truck come from the standard warranty guys, I felt better about them.

Since we got in our house and anytime I hear of anyone interested in purchasing a home, the first thing that I tell them is get a home warranty. TotalProtect has been really good because we've had to get a brand new water heater, a brand new central heating and cooling system and a garbage disposal. There's no way we would have been to come out of pocket for that stuff. We also haven't had anybody that hasn't been able to communicate.

Sometimes, TXU has good people, sometimes the companies they send are worthless. Some of the people were professional and very polite. As far as their reps, most of them who answer the phone call really don't know what they're doing. They just assign any company they see in front of them without checking. "Okay, this is the company. They're gonna come and work in your place." It could be three hours away from my address. Sometimes, I'd like to request the same person who came before because I feel comfortable with him because he'd done a good job, but they will say, "No, he's no longer with the company. He's not with the TXU home warranty."

When I was paying my mortgage in 2012, TotalProtect was offered through the bank and I went ahead and subscribed to the service. It is simple to submit requests, but it would be better if there was a way to get connected with a person. When I tried to call them, everything was robot. Also, the guy who came and checked the washing machine said it needed a motor and they're coming today. Monday was five weeks since they came over. It also seems that the part wasn't even ordered until last week, so TotalProtect could have done better on that.

I have been getting my AC fixed and it has always been two weeks out. We would wait and then, we couldn't get our air conditioner fixed. Since I have had this insurance, every summer, my air conditioning would go out and I'm wondering why haven't TotalProtect taken my AC unit out that is no good. They do have good customer service and I had only one problem with an associate. He was quite rude because I was frustrated because I have to call them every year. I have two units and it's almost like they’re playing tag team. One of them goes out and a couple of months later, the other one goes out. I'm out of my pocket and out of deductibles behind deductibles. So it's great that the insurance is available but I'm still paying every summer constantly with the same thing over and over with my air conditioner.

It's a little clumsy when I call in a claim. SystemsProtect usually gives me a phone number of somebody to call and some sort of a number to give them to validate the call. So as opposed to me calling in and having to explain the problem and having them send somebody, I have to do the legwork on my end. If only they were a little better connected with their market.

It’s pretty simple to use Long & Foster. When I send something to them online, they respond right away. It’s easy to work with them. Their contractors have been pretty good, so far. For the last four years that I'm working with Long & Foster, I don’t have any complaints. A home warranty is very beneficial. If something breaks down and has to be repaired, I just have to pay just 125 or 100. It's worth it.

We had stuff that breaks down at times in the house and I never knew that TotalProtect had something that we could use. All I got to do was make monthly payments, pay a copay, and they'd take care of it. We have had TotalProtect for probably close to eight years. When the water heater went bad, I made the call and TotalProtect took care of everything. I never heard of the company that they put me with but these people were excellent with the way they came in. They were clean, efficient and they did their job. Everything has been great since. It's a great opportunity to have TotalProtect and it saves money. The companies that they use are A1.

My air conditioner went out again. So, I'm fixing to file another claim to Cinch. The claims submission got simpler this time. So this time, I really liked it because I just did it all on the app. Then I even paid my deductible via the app, which was nice. A couple years ago, I had three guys come out because one couldn't fix the problem, the other guy couldn't fix the problem, but the third guy was able to fix it. Every one of them charged me a deductible, even though they weren't supposed to, but they were saying they did.

The air conditioner was going out. It was sweating bad and that was a Thursday. The air conditioning company that TotalProtect had didn't have an appointment for me until Monday. I said that I needed it and it was super important. Everybody says that and I didn't say that my mom was dying but I did have to end up calling someone else. It ended up costing me $500. It wasn't anyone's fault. It was just I had to get it done quickly and I couldn't wait. You can't call someone and expect the warranty company to be out the same day, I get that.

The last claim I had was a major one for me for the air conditioning. The service provider that SystemsProtect used was absolutely lovely. I sent them a bag of tomatoes from my garden as they did a good job. I did have a slight issue and with one or two phone calls, it was resolved. It was excellent. Any homeowner should utilize SystemsProtect services because the prices are absolutely fantastic and the service is responsible and professional. Over the years, I've had a few claims from minor ones to a major and they were always responsive and took care of it. I'm selling my house and I've been telling everyone that has come to look at it to get their service.

I love that Cinch Home Services follows up, but it's a little confusing whenever they do. I'll get an email that says, "Fill out this survey on your recent claim," but it doesn't say what the appliance was that it was referring to. When I got the survey to follow up, I was afraid that I would be responding to the wrong thing. I didn't respond regarding the washing machine or the hot water heater 'cause I didn't wanna mix the two up in the system.

We recently bought our home which came with Cinch home warranty. We have filed two claims and our experience with them has been nothing short of disappointing.

About a year and a half ago, we had a refrigerator stopped working. It was a large refrigerator. It took TotalProtect nine days to get someone to the house and then they had to order a part, and it took another three days for the contractor to get back with the part. Just the other day, we had called TotalProtect because the oven was not heating and a young lady arrived in 10 days. TotalProtect doesn't have enough people that service them or their contractors are such that they bump people back.

When a friend paid off their house years ago, they got an advertisement for TotalProtect. She said she'd used it, so I signed up and I'm glad I did. I was wary at first. There was a lot of conjecture online about home warranty companies not always being so great, but I implicitly trust this friend and she spoke very highly of it. After I'd been on the hook for replacing an HVAC unit in the old house, I didn't wanna be on the hook for that again. When we moved and purchased a new home, I gave TotalProtect a try. Here we are three years later, and I've got a new HVAC unit.

Years ago, I was out in Arizona and my daughter’s air conditioner went out. She said she had a home protection plan and I decided to look into getting one. I got TotalProtect and I've been with them for a long time. The claims process is extremely easy. I usually call and they would give me a claim number. The reps would ask what the issue is and then they would select a claim company. So, it’s quick. They would contact the repair company and set it up, and I would call the repair company and get scheduled for a repair. We had different technicians for different jobs. With few exceptions, they were extremely knowledgeable and they gave us a date to fix it. It was usually prompt. I'm very confident that TotalProtect will fix our problems and stand behind their work. They’ve provided excellent service.

The last time that we called Cinch, we had a problem with our air conditioning. I wasn't at home, but my husband told me that they fixed it correctly. The only problem I have is that they did not leave an invoice. I do like to keep a record of all my home repairs. As far as the process of submitting the claim, I went online. Sometimes, I'm not sure whether a repair is going to be covered by our home insurance, but in this case, I know that it is, so it was very simple. I just went online and I clicked, and they sent me the information of the company to call. I called them. They called me back and told me they were able to come out such a day in such a time. So, it was very smooth and nice.

The claim submission was very easy and I got messages back right away. I really like the fact that I can go online and do everything. I've submitted two and I got both assigned a vendor immediately. The first vendor was garbage. Their reviews were horrifying online and they never called me ever. My air conditioning was out and it was 95 degrees every day here. Cinch followed up but the vendor was horrible. Then the second time, I had a plumbing issue. The guy was out here the next day and he was fantastic. He even gave me a discount ‘cause he didn't have to do anything. I thought it was a bigger leak than it was in my ceiling and it really wasn't, so he didn't charge me the full deductible. That was really fast and I was really pleased with that. Great customer service.

I was with TXU and I didn't know that it had been changed to Cinch, so I was confused. But I had a really pleasant experience. I managed to get the toilet stopped up and I didn't know what stopped it up. Cinch got somebody come out the next day and the plumber got it unstopped pretty quickly. Once they got my problem done, it worked really well. The plumber was great and he was there on time.

TotalProtect was the only one that I could find that did not have a maximum annual cap on coverage and that was a huge factor for use. The claims process is pretty simple and straightforward. In less than 10 minutes and claims are submitted and it's good. But often when I place a service call, they would schedule a time with me with the contractor and then ask me to follow up with the contractor who has said that they didn't clear those times with them. So they didn't have availability. TotalProtect should just either not give windows and let the client deal directly with the contractor or to maybe touch base with the contractor and confirm availability before scheduling the windows. Other than that, we've called TotalProtect three times and so far, so good. We've been very happy.

TotalProtect was recommended by my mother and I’ve had it for about two years, going on three. Submitting claims is a process that takes time when you gotta get them on the phone. Once you have them on the phone, they have to schedule an appointment with someone who is nearby. It doesn't take long to get a customer service representative on the phone but the long part is getting someone who is a local vendor to call you back and getting that scheduled and how long that takes. Submitting claims is a continual process where they come out, they assess and then, they gotta go back to the shop. They order parts if it requires them. They order a new one if it requires a new one, which takes another three weeks. Then, you gotta get somebody back out here to do the work, either fixing what you're calling about or replacing it or getting the value of it through a check. It's a hassle.

Submitting the claim was very simple. I do everything online. When the gas was leaking, I submitted the clam on Friday and someone showed up on Monday. Then he fixed it. It was great service.

I elected to take the buyout. Cinch told me I was gonna get a check for $794 and I haven't received it. Every time I call, they tell me they put in a check in the mail. They told me that they sent the check out and they had to stop payment on it and reissue another payment. I need my washing machine ‘cause I need to do laundry. I asked them if they were gonna reimburse me for the money I spent this month going to the laundry mat ‘cause they told me it was gonna take three weeks, and it's been a month already. Then the last person I talked to told me the check was mailed out on the 5th. But then they had sent the check out for the wrong amount and so she said she got everything correct. She told me that it would take 7 to 10 business days so I'm waiting.

On 8/25/2020 My central air conditioner stopped working. For many years I have been a customer of the Sears home warranty which is now managed by Cinch. Cinch sent out Sears technicians, they worked on the outside condenser unit and the evaporator unit in my attic. When the technician finished his work in the attic and was bringing his tools down, he and i and my wife heard a loud unbearable screeching noise coming from the attic which we had not heard before. The technician went into the attic and said he had to return the next day because the freon lines were frozen and had to stay off for hours. about 4 hours later i turned the air conditioner back on because it is 110 degrees plus in Las Vegas, The noise was so loud that i could not stay in certain rooms of my home. The next day the technician called and the air conditioner was working without noise, but later that day the noise started again and i had to turn of the air conditioner off again and call Cinch , Cinch setup an appointment for the next day and the technician called me the following morning and i informed him that the unit was cooling but their work had left the unit making unbearable noise in my house. The technician said he had to call Cinch before performing any more work. After numerous calls and finally getting a person from Cinch on the phone i was told that they do not cover NOISE!!!

Every claim is a nightmare. You pay your money, you get nothing back. You call every day for weeks, get put on hold for hours, and after a million conflicting stories, they deny your claim for no good reason. Managers won't get on the phone to help you. I even tried to contact their legal department, no luck. Stay away!!!

I had A faulty air conditioner and the contractors that came out were professional and complied with the COVID rules. I felt comfortable with them. They called ahead. They had on a mask and some shoe covers. I pretty much dealt with just one of them. They did some work and they were here at least two days. We were satisfied with that timeframe. So far, we haven't had any major problems whenever we've called in.

My garbage disposal wasn't working. We called Cinch and we were able to get an appointment within the next day. They let us know the number of the service provider and how much we would have to pay. They explained to us that we would have to pay Cinch first instead of paying through the contractor which was how we used to do it. A tech came and he saw that our disposal couldn't be fixed so it was replaced. He took necessary precautions against the pandemic and he had his mask on. The replacement took 20 minutes and I was very satisfied. He asked us for our deductible and my husband had to explain that we already paid it to Cinch. Regardless, he was a very good tech.

I thought a home warranty might be a good idea. When an air conditioner and something expensive goes out, it could be expensive, and it is. I've been with TotalProtect for five years now. Sometime in July, my air conditioner compressor went bad. I called my home warranty and they have local contractors in the area. Sometimes you don't know what you’re getting but this time, I was assigned one of the best I've ever seen.

I get a prompt response when I send in a claim. It's pretty straightforward based on the policy. But I don't always know exactly when the person is coming after I initially file a claim. You have to make your contact with the person first before you know. So all I know is that it's submitted at that point and that I will get service. I won't have to go back in and do anything else. Most of the time, the contractors are good, but some of the screening needs to be better because I've had one that was really bad. The worst part about it is I went online and looked at the reviews for this guy and no one gave him higher than a 1. My experience was exactly what all the people who were saying how bad the guy was. I was blown away.

We had two claims we submitted and Cinch worked really well. I did it over the phone and the claims representative I spoke to was fine. The quality of the contractors once arriving was very good and they fixed everything. It’s worth getting a home warranty.

I have had a Home Warranty Protection with Total Protect/HMS for many years now and I have been in the past, for the most part, pretty satisfied with them. But the last dealing I had with them was terrible. I agree with all those who are saying their service totally sucks now. When my heavy-duty microwave with an exhaust fan broke down, they sent Sears Home Services to fix it. The technician barely looked at it and said it was broken beyond repair. He said he will call in the management and ask to recommend sending in a new one as a replacement. So far so good. But this is when the nightmare began. When I called HMS a week later, inquiring about the new, replacement microwave, they said they will escalate it.

I absolutely hate submitting claims with Cinch. I can't get an answer from anybody. I go online and I log in on filemyclaim.com. I get no response too. I had a washer that quit working a few weeks ago and somebody came and worked on it. He didn't fix it and then nobody ever came back. I spent $125 with that. I called the other day and sent in three requests. My air conditioner quit over the weekend and I haven't heard a word from anybody. I'm ready to pull it and just say, “The hell with it.” I want to make a phone call. I want to talk to a human being and I want to get an appointment set up because when something breaks, it needs to be fixed. Before it was Cinch, everything got taken care of in a timely manner, although it was pulling teeth to get somebody to do something.

I had a girlfriend who used Cinch's services and she was very satisfied. I was with another company then but I switched over to CInch because they were right at the same price that I was paying. I'm very satisfied with them. When I need to make a service request, I go on the number that I have on my contract. I call in, tell them what my problem is, and they assign me to someone that I have to call. It's very easy. I was very pleased with their contractors and the work they've done.

I called Cinch about my bathroom and at first I talked to a woman. I gave her my name and address, but she said my name wasn’t coming up on the computer. I told her that before, when I gave them my name and address, my records came up. But she said she couldn't see it. I told her she must be new because I made claims before and it never took me that long. Then, I happened to have my account number for my in-home plumbing and when I gave her that, she said she was able to see my records.

Whatever's broken in here, Cinch responds the same day when I ask them about it and they follow up as well. The employees they hire are very good. They do it and the next day, it's fixed. There has been no problem, unless there is a merchandise they're waiting for. We had one claim where we waited for a week for the part to come in. Otherwise, I don't have any bad experience. They are very nice and polite. It's very important to have the warranty. Sometimes you save money. If it's 1,000 cost, it helps a lot economically. Also, the customer service is very good.

Recently, I submitted a claim for my washer and dryer to Cinch. Everything went well. Their tech had to replace the lock on my washer and clean out the vent of my dryer. The tech went to the wrong vent at first but then he found the right one and cleaned it out. The dryer is still not drying like it was supposed to. Still, I've gotten good service from Cinch.

I've had Cinch Home Services for so many years and it has been very beneficial. I got it in two houses and we had quite a few repairs between the two. We used it for air conditioner, washer, dryer, and dishwasher. Most of their contractors have been very good. They've done the job that they were supposed to do in a timely fashion for the most part. They've been professional about their work and showed up when they were supposed to show up. I had a couple of claims since the pandemic and the contractors were wearing face masked and keeping their distance.

I tell everybody that they need to have a home warranty. I have one with Cinch Home and my bill is paid online and comes out automatically. So, I don't interact with them unless I have a problem at home. Recently, I used them because I had an issue with some kind of tubing under the sink that was behind a wall that had sprung a leak. When the techs came in, they took a look at it and said they'd be right back. Then, they went out to their truck and when they came back, they said that the repair wouldn't take long at all, and it didn't.

I've used Cinch twice, and the first time was really easy. I had trouble with my dishwasher and I put in a claim and they came in fine. This second one, I'm still waiting for the person. They're waiting for a piece to come in, but I put this claim in in August. I called them and I asked them to submit the order for me because I wasn't really sure what person I needed. My heat was leaking, and I called up and they said they'd send somebody out.

I've been with Cinch for seven years now and submitting claims has been pretty easy. Sometimes though, they can't find an air conditioning man or a plumber and I have to find them myself. One time, I called in for a plumber and they couldn't find one in my area. The one I found didn't deal with them. Other than this issue, I'm pleased with their warranty and I have let my friends know about it.

I have had a good experience with my home warranty. I'm happy with the protection. I call up and tell them what the difficulty is. I sometimes do it online if I don't have anything really specific I'm asking about. The once or twice that I've done it online, it was a very general thing like I needed somebody to change a socket. But I do claims more by phone because usually, I'm asking specific questions. I don't have any issues getting through.

We had a problem with my washing machine and I reported it online. It took a few days and they sent somebody out. I was told that the washing machine needed to be replaced. After that, HMS sent me a choice of either giving me a different kind of washing machine or I could buy whatever and they would send me a check. It took a little bit of time until they decided on what to do. So it looked like it took two weeks to give me their decision. But this is normal among these companies. I went out and bought what I wanted and they sent me something equal to what I bought.

I was having problems with my refrigerator and I called Cinch Home Services. The rep whom I spoke with said she would call the contractor company and that I needed to call back if the contractor hasn't responded. Also, we've also had Cinch Home repair our washer. I'm very satisfied with how that claim went.

The air conditioning wasn’t working. I called to file the claim 'cause it wouldn't let me do it online. The rep was very good and the service was great. The technicians were timely. They were fast and the whole process went well. But about two months before that, I had a claim with Cinch and I didn't use the provider they sent me because of how long it took to get an appointment.

I've had a home warranty provider for 30 years. I had AHS and they were lousy. They didn’t provide any sort of service, so I moved along. I got SystemsProtect. It's easy submitting a claim to them. You do it online. It only takes a minute. The technicians do the job. They come out, and you give them the deductible. I’ve only had them out a few times. The last time they came out was about a month and a half ago for an air conditioning issue, and it only took them about 10 minutes. It was a $5 part with a $100 deductible. SystemsProtect has been good. As long as they do what they're supposed to be doing, I have no complaints.

Our refrigerator has been broken on and off since April. The last time it broke, someone came out to look at it on August 4th. They said they needed to order a part. We never heard back from them. We went back and forth calling the company and the home warranty. We finally got ahold of the refrigerator repairmen and they told us the home warranty company is going to replace our refrigerator. The home warranty company has yet to tell us this and they keep saying someone will call us back. No one calls us back. It has been almost a month without a refrigerator. We have to go to the store multiple times throughout the week because we have a mini fridge while we wait. It is a shame they don’t care about their customers receiving essential appliances in a timely matter.

Several people had called me, but when I talked to the representative from the company, SystemsProtect explained more about the program. I decided to use them and the premium's good also. I've had them for 25 years, transferred from one house to the other one, and I've had three claims. I just called in and told them what was going on. They gave me a claim number and a person that will be contacting me, and they did. They sent someone out who took care of the problem right away. They are very personable and they wanted to make sure everything was done to our satisfaction.

There was an issue with the coil on the air conditioner and the technician sent out by Cinch came right out. He had the part so he was able to fix the issue on the same day which was great in the summertime. So far, I'm very happy with Cinch. You just call in and pay the $50 to the guy when he gets here.

I had a claim for the refrigerator and TotalProtect gave me a company that was two weeks out. I should've taken it but I didn't wanna wait two weeks. But I'm not real impressed with the company that came out. Now, it's been about 11 days and I still haven't heard anything from them after the guy came out the initial time to look at it and told me that he would have to order the parts. I've made three phone calls to their only phone number that I have. It always goes to a recording saying, “We'll get back to you.” I left two numbers for them to call me on and I haven't heard anything from them.

You don't want to have a lot of claims but when you do file one, you want the warranty people to communicate, to follow up, and to do what they say they're gonna do. With the warranty company I had before, I wasn't pleased with the way that they communicated, their process, and their contractors. I had been wanting to change so I switched to TotalProtect. They were affiliated with my mortgage company. I’ve had TotalProtect for a couple of years and I'm quite happy with them. I've only had a couple of claims but whenever I have had to file one, the contractor comes right out and does the work. Now that Cinch Home Services is the new warranty people, I hope that they'll be just as good.

The process to file a claim is pretty flawless and they usually respond pretty quick. The companies that they have have come out and met the needs, fixed it or replaced it if needed. Everything is working very well. The price goes up a little bit each year and that's understandable, but it's still cheap. The claims process has gotten a little bit better. I just go online and they call me, and then they set up a person to come out, so it works great. Our most recent claim was for the AC and the contractor came out the next day and looked at it. Then they replaced a capacitor on the outside unit and fixed it.

You always have a home warranty. I bought the house so you make sure you do that. TotalProtect is bound into the thing from Centex Homes who built it and Cinch Home Services bought TotalProtect, which I've had for 11 years. Submitting a claim is easy although sometimes, finding people who can do the work is difficult. But the technicians were all quite good people. TotalProtect is doing the job that they signed up to do. They are a company that's easy to do business with but lacks resources. But it's not their fault.

We bought the house in December of 2018. We had the seller purchase the first year with Cinch, and then we renewed it. We lost our air conditioning a couple of months ago in the middle of a heat wave. We were without our AC for a couple of weeks. The tech thought it was some part. Our system is so old and we tried to explain that. Getting parts for it is hard. And then, when the tech replaced that part, he realized that that was not the only issue. He then replaced the second part and everything was fine. The tech was very nice. He actually was the same guy that came the previous year when we had the heater go out in the middle of the winter.

Submitting claims with Cinch has always been good. The person that I call takes all the information. And usually, by the next day, I have somebody calling me to set something up to come and look at the damage. Recently, I had a busted water pipe. The technician diagnosed it, found the problem, and fixed it within an hour.

Work order put in 9July18, it hasn't been fixed a yr later. I call weekly & get the runaround. Now they are giving the repair company the runaround. We submitted a work order on 9 July 2019 for our AC, as of 17 Aug 20, our AC has not been fixed. We have paid three service calls and was told the last one would be refunded and it has not been. I call weekly for a update and have for six weeks I have been told that the parts have been on order. Today the service providers called and was informed that the parts have not been order. We pay our bill on time monthly and expect better service than this. I have spoken to three supervisors and still have not gotten any further.

We've had Cinch for years and they've done a good job. They are professional and efficient. My experience with their reps was fine. We had our swimming pool heater repaired recently. The technicians that came were very good. They fixed it, found the right part to replace and it works well now.

I call my claims in and it has been very quick. The contractors that they've sent out have been decent people.

Every time I've called, Cinch reacted and gave a claim number immediately. If they had someone that could service the area, they provided the name, the contact and the company. Then if that company couldn't handle the job quickly enough for me, and I had someone else in mind, or in some situations, they didn't have a representative in the area, I had to find a person and paid everything then a check would come back to me. It looks like that's even gonna be handled 'cause I got a note on that saying to expect the check in the mail by whatever date so everything seems to flow. I've made HVAC units, wash machine, and dryer worked on. Everybody has been very responsive.

I used Cinch with TotalProtect first when the microwave stopped working and second when my downstairs AC stopped working. I filed the claims online and the claims process was easy. Also, the companies they assigned called when they were on their way and the issues were resolved in less than a week. Everybody has been polite and professional so far.

Years back, I had a claim with Cinch and it was great because the people spoke English. Recently however, I thought I was talking to somebody from Bangladesh. It was hard to understand him because he spoke extremely bad English. It was a big language barrier. Other than that, the technician was outstanding. My son does heating, air conditioning, sheet metal work and all. I had to have a hot water heater put in and I met the technician. He knew my son because they're in the same business. But why couldn't I have gotten my son to do it? Nonetheless, the technician did a great job. He was very clean.

When I call Cinch, they take care of things. Their contractors have been very helpful, courteous, and showed up on time. Recently, the commode was leaking. Cinch scheduled it the same day and the guy came out the next day. He got it repaired in about 10 minutes once he got here. I was more than happy with the timeframe. The only thing is that Cinch needs to add water and sewer line coverage.

Submitting claims has been pretty easy. I've had electrical, dishwasher, plumbing, oven, microwave, and recently, hot water tank problems and TotalProtect helped us with those. Everyone that they sent has been great. Everything seems to work pretty well. They're very responsive. It's well worth it to have TotalProtect. I might have had one bad experience over five years, which is actually pretty good. We're in an older home and I suggest everybody, if they can, have one.

I’ve only filed a couple of claims since I've had the policy. But both of them worked out okay. For my most recent claim, a guy came out and fixed my dishwasher. He was very polite, very courteous, and timely.

At first, my experience submitting claims with TotalProtect was really disappointing. I had a repair person come out who tried to charge me double and charge me out of pocket for a hot water heater. So, I was without hot water for quite some time. It was almost a month. But recently, and for whatever reason I've had a rash of claims, it's been much easier.

My washer went out. A contractor came out in three days and repaired it. The tech was real nice and the washer has been working fine since. Cinch is doing a good job.

Submitting the claim is not an issue but they don't necessarily use the best people. My issues have been either with my air conditioner or my heater. Before signing up with them, I used the companies around here, like Morris-Jenkins or Brothers. Every time I've ever used somebody through Cinch, they come out here and they assess the situation. But by this time, because I get my things service through somebody different, I already know what the issue is. So I just need them to fix it. The companies that they use never can just come once. It's either two or three times because they ordered the wrong part or they don't have the parts in stock. This has been a consistent problem every single time. I've had conversations with Cinch about it. I've suggested that they kinda do their research and find somebody who they trust as far as the different home warranty companies out there.

When I bought the house, part of the conditions was that I was going to have a home warranty and the owners at the time that we bought the house from was using Cinch Home Services. Once it expired after a year, I continued with them once I took over. They were very receptive to my issues and they were calling me. I'm busy, so they would leave messages and they would call just to make sure I was happy with the services. They were also very polite so I never had a problem with them.

I refinanced my mortgage and Cinch was part of my monthly payment with my previous loan. We have challenges in our area finding approved vendors through Cinch. We recently had our HVAC system serviced. It went well but that person traveled 45 minutes to service our HVAC. I was shocked at how much time the contractors spend on a regular maintenance service. The technician cleaned it out and he did a great job. The contractor was were very communicative. They had to reschedule a couple of times. They had emergency AC stuff to follow up but I was okay with that. I would use them again but they're 45 minutes away.

Most of the time, submitting claims with TotalProtect is okay. But sometimes, I have difficulty connecting with them, trying to get them to get a repair company out in a timely manner. This last time, I had problems with some electrical outlets in my house and they couldn't even find the electrician with less than 100 miles away. I live around Salem, Oregon. 100 miles away would mean like either Eugene or Portland. They didn't have anything pre-setup within the Salem area. So, I had to call an electric company here in the Salem area and set up an appointment for them to come out and look at my electrical wiring issue. It took them 25 minutes to find the problem and fix it. It was frustrating on my part. I didn't mind calling them. It's just that I don't like having to do all the messing with all the third-party billing and stuff.

I called an 800 number to submit a claim for the refrigerator to Cinch and the contractors came. It was pretty easy and the tech who came out was a gentleman. It went well.

I called Cinch for the AC and Sears does not have enough technicians around the area. It took two weeks but I understand there's a lot of ACs being fixed. Then, when the guy was supposed to come, he called in sick. I called Cinch a second time and the rep was very courteous. She called Sears and she tried to put it to another service provider but there's none in the area. It wasn't another two weeks before I got my AC fixed and I was without it for almost a month. Everything was fixed as soon as the tech came in, though. But there should be a threshold so that customers feel like they're getting their money's worth whenever they call in. If Cinch cannot get things fixed by a certain time, they waive something and give something to the consumer.

The process of submitting a claim with Cinch was easy. I really didn't have any issues. The only thing is that it does take some time to go through the menu to get ahold of somebody because I had used somebody before and I wanted to make sure that as long as they were under the program, if they could be used as the preferred vendor to reuse again because I had felt more comfortable with them than getting somebody then not knowing what I'm gonna get.

Back in June, we had an issue with the microwave and the range hood. I filed a claim and it was excellent with the claims rep. The contractor, Home Appliance Solutions and Repair, came out and they did a fabulous job.

We’ve been with Long & Foster Home Warranty for six years now. It's been purchased so many times and Cinch is kind of a new animal here. The rules changed a little bit with a deductible being presented upfront is a new thing, and then the fact that they only give you one provider to choose from. I'm pretty good at being selective. I have a bunch of questions I like to ask so having the three people to choose from was a nice thing ‘cause I could kinda vet them. Then not paying them upfront is a good idea too because it disincentivizes them to really do thorough work. A lot of guys just come in and they don't even look at things. They're like, “Oh, you got this. It's probably this. I'll order both parts and we should be good to go.” Right now, what we're getting is a really haphazard repair person half the time and they're rushing the job.

My experience with Cinch has been usually very good. But I liked them better in the past. With modernizing things, it becomes less personal and harder to talk to a human being. Also, there was one claim that I really felt they were not fair to me, but I didn't have the strength to fight it. Otherwise, they are very good.

I'm still having problems with the refrigerator, but I’m just gonna deal with it. It’s not authorized. The contractor had to order a part and that took a while for it to arrive. Then when they put the fan in, I had to wait a while before I could put the screws in. Now the fan, evidently, is broken ‘cause it’s not cooling in my refrigerator. It was working for a minute and then it stopped. Because of the pandemic and everything else that's going on, I didn't call back to see if it was working, because I didn’t wanna go through having to use the freezer and the refrigerator again. I didn't know what the next process would be, whether they would have to put in another claim, and I have to go through all that claim process again. My son and I decided that he won’t put in another claim, but it isn’t working right.

The people at ResidentialMD Gold are fine but some of the people that came out here weren't. There was a man who came out here to check my dryer. I went two and a half weeks without a dryer because he wouldn't get out here to fix it. And when he fixed it, it didn't work. Then he wouldn't come back out and told me it wasn't his problem. I called ResidentialMD and raised hell with him. I reported him and I hope he doesn't work for them anymore. The reps at ResidentialMD were very apologetic and they did everything as fast as they could to fix it. Also, they're much better than the people we dealt with the first half that we lived here. I haven't run across anybody that has not been helpful. They're very kind and patient and they explain things. I recommend ResidentialMD to anybody.

In January last year, I came home to find that my dishwasher had failed and was leaking all over the place. My regular insurance agents paid and took care of the flooring and replacing everything except the dishwasher itself. The guy from the home warranty service said that my dishwasher had a pre-existing condition. But I had papers that said the pre-existing condition has been dealt with. The home warranty guy denied it though. I wasn't really happy. When I had the note from the repairman that said that this pre-existing condition had been repaired, the dishwasher should have been covered at that point.

I got to know Cinch through my friend. With my little experience with them, they are excellent. Because when I call, quickly, they came. They speed up everything. They did what is necessary to do. The problem I was having before, they now replaced everything. The company is a good company to deal with. I really appreciate the company. They did everything perfectly well. I love them.

When I bought my house, my Realtor got me a home warranty company and Cinch was the company she recommended. I'm satisfied with it. The price is a bit higher than the ones I've had in the past but everything else is good. I haven't had any problems with services at any of my places where I’ve had the home warranty. If I complain about a company, they take care of the problem. Making a claim is easy too. You can either do it online or you can call and they take care of it right away. Everybody has been very courteous and knowledgeable about what I needed to do or what they were supposed to do. They've fixed my dishwasher, dryer, heating unit, and furnace. I’m happy with the services.