Cinch Home Services Reviews

I have been with Cinch for 5 years. They brought out our old warranty company who I miss dearly. The cost increased and the service is very bad. I have had the garage fixed with no issue. There was no parts needed only just an adjustment. We have had issues with our Samsung refrigerator that is only 5 years old and it has been serviced almost 10 times and it's still not working properly. We have declared the lemon's law and after speaking with a very rude supervisor nothing has been done. Meanwhile, our furnace is not broken and that was serviced less than the 180 days with the same issue occurring. The company they keep putting us with is Crown and they don't answer the phone to schedule the appointment. Durning our last visit he informed us there was nothing else he could do and it needed to be replaced. Of course this information was not documented per the Cinch customer rep so there is nothing they can do about it. We are currently shopping for another company. Maybe your experience will be different than ours but we don't recommend this company to anyone.

Our air conditioner had an issue and Cinch had somebody out here the next day. They were good. I go online and request service from Cinch and they take care of it. They bend over backwards trying to help. I'm waiting for service right now. I'm in an area where they don't have too many service people. So, this time, they got somebody that was an hour and a half away. After a week, the guy said he doesn’t go this far. I called the company and they put a new request in that that guy's not gonna come out here. And within 15 minutes, the new guy called me back and made an appointment for Wednesday. Cinch has been good but it’s too expensive.

I've been pleased with Cinch Home Services. They have a good comprehensive service agreement. It's easy to understand as far as coverage. I've had some experience with them that were frustrating, but overall, I would recommend them. There have been times the hit-and-miss is frustrating as far as contact. They're hard to get on the phone. And if I go online and try to contact and put in a claim, it would be a little confusing and it would take a day or two for that to process through. But once the thing is submitted and they start the claim process, they would be good about following up, staying in touch and making sure everything would go as planned.

Do not use this company they ruined out refrigerator and then said they will not fix it because it's under manufactures warranty. Been dealing with Cinch for over two months with this. You can't talk to anyone when you need too.

Two of the contractors that we had were very good and one was not so good. The two that were very good came in, fixed the problem immediately, and did what they were there for. The one that didn't seem like he was as concerned about fixing the problem as opposed to finding other things that I needed to purchase from him. When our air conditioner stopped working about a week before we were supposed to settle, I contacted Cinch and they sent a contractor out. He looked at it and knew immediately what it was. He fixed a capacitor and he was in and out in about 30 minutes. The unit was running fine and cooling, and everything was good.

Sometimes you gotta call them and then you get transferred around. They don't understand anything you're saying. I don't understand anything they're saying. I had a claim for my HVAC system. When I turned on the heat, there was something rattling around in there. I was worried about it and what was going on. It did take a little bit for it to kick in. So I called Cinch. It took about three days for them to get somebody out to my house. It was an all day window, so I had to be at home all day. But nothing was done. So it makes a noise. The deductible with Cinch last year was $95 but this year, it's $200. It's ridiculous. So I'm paying $200 for someone to come out and check my HVAC after I paid them for the year for the warranty. I can just call a technician next time to come out for cheaper.

Sometimes the customer service people keep me on hold for a long time. But just telephone is probably not the best way to get ahold of them. I do like to speak to somebody. So, that's the only problem with that. Once they schedule somebody, it's fine. It works out pretty well. After they assign somebody, the person calls within 24 hours and we schedule a meeting. If they don't find something that they need, they always come back. After that, once it's in somebody's hand, it's fine.

We had multiple Cinch employees come out to our home and they did our dishwasher, plumbing, freezer, HVAC and air conditioner. They took care of it every time without a shadow of a doubt, especially the last guy who came out in reference to our HVAC. We were paying $700 for our electric bill and when he came in, he did his diagnostic and put everything together. Our last bill was $110. Cinch is a friend for life for me.

I would recommend Cinch. I really liked Dana, the rep, that I dealt with. Their website is also easy to move around. However, one thing that I found a pain was, when I went to change my mailing address, there was nowhere to do that online. I had to call the rep out of Ohio to do it for me.

The service of Cinch has been good. I haven't had any issues. The hardest part is sometimes, with communication with some of the Cinch employees as far as a language barrier. I'm working with the washer claim right now and that's been okay. They had to reassign a vendor. I had one with my well, and that's still an open one because they couldn't find somebody to assist with the well. I have to look for a company and then submit the claim and get reimbursement, which is a little bit more difficult. But Cinch is a great warranty. I've had a wonderful experience with it and I definitely think it's worth it.

If we have a big-ticket item, we're grateful we have Cinch. But we don't know if we're going to renew or not this year. Sometimes it's hard to get people out here ‘cause often times the people that Cinch lines us up with come from far away. Sometimes it's easier to get someone local. The first guy fixed the toilet but left. Turning the water on that comes up from the floor, there's an on and off switch there. It developed a leak and the second guy who came out was very efficient. He fixed it well.

When I did a claim for a refrigerator, the process was fast and easy. The contractor was great.

Cinch's service is amazing. They help me a lot. When I request for help, they don't wait 24 hours to answer. Their contractors come and if it's something that I want to change, they change it. I pay something more for replacement, and they give me a check to replace my item. Their contractors are very honest and polite. Sometimes they're calling and trying to ring the door and we sometimes don't answer but they’re patient. Sometimes they sit more than one hour to see what's happened to our item.

I've been a Cinch customer for so long, and the rates were very low back then. Now, the rate is ridiculously high, and it keeps going up every year. I started at $50. Now, I'm at 150. That changed from 125 last year. But I like the idea of one set fee when something goes out, and they either fix it or replace it. To submit a claim, I used to call in. Now, I started going online. They have a method to go online and put your service ticket. It's easy. They provide the company name and telephone number. As far as contractors, so far, so good. Some are better than others. Overall, it has been positive. I'm still with them. I would recommend them.

When everything goes well, it works great but if I have a question about anything, it's almost impossible to get through to a person. Then, when I do get through to a person, they almost never understand what I'm talking about because they seem like they're outsourced. I also don't like the fact that when I have one issue and there are other things affected by that one issue, they want me to file multiple claims.

I have had two claims and the submission process was fairly good. I got connected to the right person over the phone to help me out and the interaction with the claims rep was very good. One of the claims was for the refrigerator. Watson was the company that came out and they were excellent. The unit was irreparable so the refrigerator was replaced. I chose to take the reimbursement check rather than have Cinch bring a new refrigerator and I'm waiting for that check.

I was upset with Cinch because I had a problem with the refrigerator and they kept sending somebody out to fix it and the problem still was occurring for about five times. When I first got the policy, it said if the problem can't be fixed, I'll receive a new one. But that never happened. They just passed the problem up. Other than that, they were okay. It's a good company. All companies got glitches. But it's the best one that I had, so far.

I'm a new homeowner and wanted to make sure that during these first few years of me having a new property, I would have a safeguard in case some things went wrong. I wanted a home warranty and Cinch was purchased by the seller for me. But I had a claim for the dishwasher and I didn't have the greatest experience. I didn't have a lot of clarity on the process. When I reported the issue, they sent out the repairperson but the dishwasher was so old that the part didn't exist anymore so they had to replace it but they never put the order in.

I appreciate that if something goes wrong, I pay the now $150 deductible and it's covered. However, I have had issues with Cinch where their people weren't trained very well. I've had issues where they were gonna charge me more money and I asked to speak with someone else and then they said that it was not right and they didn't need to do that. So I haven't been so happy with Cinch. When you call them, it's impossible to get a person on the phone.

I love the speed at which they fix stuff. If something goes wrong, I can give them a call and they usually have somebody out to the house within a day. When our dryer wasn't drying, they had a company come in the next day and they fixed it for us. What I love most about Cinch is that it covers a lot within the house. But I wish the deductible is cheaper. They keep raising the price on me. Other than that, it's a good investment.

Cinch is good. However, I wish they had better service over the phone because most of the time, when I have issues and I call, they have these foreigners and they don't speak good English. When I put a claim in, it gets confusing because the people don't understand what I'm trying to say and I don't understand them. It's not the easiest when I call, but I learned that it's better for me to put the claim in online. I like that.

Submitting a claim was really easy. All we had to do was call, and the reps were super helpful and very nice. We paid 200, which wasn't $200 worth of work, but it was still fine. The repair person was a little quiet and a little late, but he was helpful and gave us information to make sure things worked before we had to call. It was good. Overall, Cinch is great.

I did a service request with Cinch and the process was fine. The only thing is last time when they serviced the air conditioner problem, the AC stopped working yesterday. I also don't get people who come over immediately when I call for a service. Last time, they came on the third day. They don't provide 24/7 service, and that's always a problem.

The contractors are all doing good work. However, I had this one company come out, and they were to do my plumbing system one time. When they came out, they were so trying to get extra money, and they said, “Oh, yeah. We gotta stick a camera in. You're gonna have to pay $950 out of your pocket.” I said, “That just this doesn't sound right.” I called Cinch and told them that I wanted to use a different company. The other company came out, did it all and I paid $100. The first company was just trying to get money out of Cinch and out of me. I told Cinch about it, so they didn't ever have me use that company again.

I signed up for Cinch in Sam's Club in Jan/24. After paying for the year in advance we requested our first service in June/24. The company came out to tell us within 5 mins the reapir wasn't covered and would be $800+. The tech said if we didn't go through Cinch it would be a free quote. I contacted Cinch to request assistance only to be told they could not reimburse fee and will not cover repair. Again, this is our first request so thinking we should just cut our loss, I asked to simply cancel the policy. I was transferred 3 times over the course of 25 mins only to be informed the membership department is closed for the day. I had better hopes based on the reviews but simply can't afford to not have repairs covered.

The communication with Cinch Home Services was horrendous. I've been working with them since they have been HMS, which has been since we owned the house in 2003. That is how long I've kept with the same warranty company, so I know how it works. But this time was the worst experience. We had a dryer that needed a new motor and blower, so we waited for the parts to come in. We waited for the part to come in, and they got it all put together but couldn't start it. They needed another part, which was not in stock. They didn't know when it would be. And I was told that we would need a new unit. And from there is when things went bad with Cinch. Nobody contacted me about the new unit. I've been without a dryer now for three weeks. I was not pushing for a new unit. I liked my old one. It was an old Maytag. No computer parts. The workhorse. But I wanted a working machine.

The portal was easy. I would just go online, submit a ticket. I would tell Cinch Home Services what the issue is. And there's a deductible going up recently. No one is ever happy with prices going up, but it went up. And someone would call within 24 hours for that particular service, whoever Cinch would contract it out to. But if it was more urgent, I could call them myself, because they give me a ticket number and walk me through it, so it's easy. The most recent one was when the capacitor went out in my ac unit, so my ac blew out hot air. The gentleman came out on time, gave me a call, and a window. Came out within the window. Identified the problem, recommended a solution. He had the products on hand. Fixed it, confirmed it worked. Gave me some paperwork to sign off. Went on about his day. Quick and easy.

I normally do the initial contact with Cinch Home Services online and my follow-ups would be by phone. However, I would have to follow up every day and call, be on hold and Cinch would figure out what they would do. It would be a long process. It's frustrating. But the vendors are great. I have a claim going on with HVAC. The HVAC guy is amazing. It's worth every penny, because even with the extra phone calls, every contractor sent to me has been amazing for the work that gets done. There were times that they've had to be recalled. This time, the HVAC guy thought he fixed it and didn't. So, he had to come back out. But he came right back out, so it was no problem.

Cinch Home Services worked on our heat and air conditioner. The motor burned out. We paid the $150 deductible. The contractor came and replaced the motor. With our air conditioner, they came and replaced three things. Everything has been fine.

If the plumber that was sent out knew that my sink was not up to code, I wouldn't have had to spend another $200 to see if the problem was with the dishwasher. The problem was not the dishwasher. It was the plumbing under the sink that was not up to code. The plumber had to come out four times for that problem. I finally said, “Can you send someone other than the same guy? ‘Cause he’s irritating me.” Because the same issue is not getting fixed. Now we know why. Had I known that in the beginning, I would have spent the money to get it up to code. When Cinch sent a different guy out, he knew right away. Also, I gotta get the plumbing fixed. That is not covered under Cinch. Other than that, they did okay. They were okay with sending some guy out four times to make sure the original thing got fixed. I was happy with that.

Cinch seems to never be able to find a service provider in our area. They don't have anybody right away. Also, customer service is frustrating because nobody seems to speak clear English and it's very hard to understand them. But other than that, when the work is done, it's been fine. It's good considering the deductible.

I file claims on the phone and then I go online and their customer service is very positive. It's all been good and I intend to keep them because there's one more item that could break and it'll be cheaper for it to be under the warranty. I would recommend Cinch.

I bought a condo and the people I bought it from had a yearlong warranty through Cinch as part of their selling and I decided to continue it. But I'm not real happy with their services. My air conditioner’s dying and they're very hard to get ahold of. They want you to do everything online and when I tried that, I couldn't get through. So I called and they said they would have somebody come out and the service guy would call in the next two days. They guy called in the next hour and the vendor said they don't do condos. I called Cinch back and they called another vendor. The vendor came out and they needed a ladder to get up but they said they don't do ladders.

Find a different company to use your Home warranty!!!

My experience with Cinch has been good. For our recent claim, the refrigerator wasn't working and the guy should have told us that he needed it plugged in before he came out, but he didn't. So, he had to come out twice. But the quality of work that was performed was good.

I would recommend Cinch. Their service has been good.

Cinch sent people for the air conditioner, and they did an awesome job. I can recommend Cinch.

When you submit a claim with Cinch, you have to do it either through the phone or on the computer. And it takes a while to get service to come to your house. It can take four days. My recent claim was for my air conditioner. The contractors were good. They replaced the air conditioner and the coil. It all works now.

I've had all good experiences with Cinch. For my recent claim, my water heater went out. They replaced the water heater and everything's fine now.

I used Cinch for a water main at my house in Indiana and it worked out well. The water main that was originally installed on the house was damaged by tree roots, so we needed a new main. Since I had the outside line gas, water and sewer attached to the warranty, I decided to use it to get the water main into the house, so they bought a new main. I had Ideal Plumbing do the work and it was a fairly big job. It took all day to do it, but the man was there and he did it.

I go online and submit a claim and usually, the vendor calls me back within 24 hours. Sometimes, they don't call me back and it's a problem but mostly, it has been good. The most recent claim I had was to get my showerhead replaced and that went fine. The vendor was fantastic in communicating. The tech came out and did what he was supposed to do, and everything worked out. Before that, it was my AC, which was a much bigger repair. That one went well as well. It was a little bit of a delay because they fixed something and it didn't work. They came out and replaced both units, and I had to pay for half of it.

Cinch' turnaround time was great, and I don't have any complaints. I did a claim when my AC wasn't working. First, the HVAC person had to come over, and the issue wasn't anything related to HVAC. It was related to electrical. An electrical person then came over. Everything is functioning great now.

Cinch is quick to respond. We've never had any issues if our items need to be replaced or fixed. Submitting a claim is easy. Their contractors are great. They're knowledgeable, and able to handle whatever the issue is. Overall, it seems everything that we've ever had an issue with, Cinch is easy to get ahold of.

Terrible service!!! Every time I put a request in I first get scheduled for what they make sounds like the appointment for the service to come out. It’s a ghost appointment. The message chats from the company give robot responses. I then get called from the contracted out repair company to make the ”real” appointment with them. They are never flexible and I have to wait even longer to get a spot on their schedule. They close my repair cases before anything is done! My last request was for my washing machine. I explained the exact problem. “Repairman” came out. He comes in with a tool bag acting like he’s gonna work on something. I showed him the problem. He recorded it on his phone (which I could have done and sent it to him). And then said he will send it to his supervisor and get back to me!! They never did. Two weeks later I called and found out they closed the case saying it was fixed! I have called them out for about five different requests now and maybe one was a decent experience.

They couldn’t solve the problem I had at the end but I could cancel and get refunded.

Called to cancel my service and guy on phone was very rude. He talked to me like I was dumb and kept talking over me when I was trying to talk. I hope their customer service team improves or they will lose a lot of business.

I would not recommend this company. We’ve had them yo come out for the last 4 years for the same problem. They put an air conditioning unit in when they got through we had no lights down stairs. After wards I called them and they said we could have lights or air. We had lights before. Now they are telling us we need a new panel box. Which they say they are not covering it. We have called them I know 30 or more in the last few weeks. I paid for someone to come out and they didn’t. But they will not refund my money. ——- company.

Worst customer service. Our dishwasher broke in Mar 2024. Until today it hasn't been fixed. The service team is from Sears and I was waiting for them from 1pm. I received a text that my appointment is rescheduled to 6/18. No one called to findout if we are available. This is not the first time, Sears rescheduled our appointment after we waited for the service guy. Filing a complaint and DON'T BUY WARRANTY FROM CINCH.

Updated on 07/23/2024: Unfortunately, we have had a bad experience with Cinch. Our water heater was malfunctioning and venting carbon monoxide into the house. In addition to the $100 deductible to Cinch, they required the provider to do additional investigational work that they would not cover. We paid the plumber $250 for this and Cinch denied our claim, even after 2 plumbers said the water heater was not functioning properly and unsafe. We paid $350 for nothing to be fixed. We asked them to review, several times and they still denied the claim. We paid for a new water heater ourselves. After some back and forth with Cinch, my husband received a call and was told they would refund the $100. We did not receive the refund. We recently filled out a claim for a malfunctioning range. My husband gave them the serial and model numbers they requested and he received a confirmation number. He contacted today since we had not been contacted and also asked that the $100 refund be applied for this service call. He was told they never received the request and they do not offer refunds, ever. He explained that they were the ones who contacted him and said they would refund the money. After 30 plus minutes on the phone, with an overseas customer service rep who was hard to understand, nothing was resolved. Regarding the range, she said that normal wear and tear is not covered so we aren't even sure that they would cover a malfunctioning oven. We asked about getting a refund for the prepaid policy but didn't get any help with that either. Overall, I would NOT purchase this warranty, it is pretty much worthless.

Thank you to Cinch Home Services for their communication and reaching out to me so expeditiously at the "Notify-Retention Level" of the company. This communication was a real contrast from the experience at the account, customer service level. I appreciate the professionalism demonstrated at the Notify-Retention level of Cinch Home Services. Thank you for demonstrating that even as one individual of many who subscribed to Cinch Home Services, every individual is valued. I greatly appreciate that you sought to understand and resolve the issue.

I had the warranty for 4 years and was generally satisfied as long as the repair is not urgent. I no longer wanted the service anymore and cancelled in April 2024 and was told I could have 1 more free month but I had to cancel again in May. I didn't understand why they'd give me a free month but I accepted. On May 3, I called again to cancel. Last week I discovered I was charged in both April and May. I called today and was told that the notes in May said I didn't want to cancel. That is an outright lie. I was able to cancel today and received a cancellation email. However, they would not reimburse me the money they charged me for April and May. Beware- do not accept the free month and make sure you get a cancellation email from them.

I would recommend Cinch. The customer service rep took care of my problem and the contractor did a great job. They responded quickly and had me up and running in less than four hours.

Cinch Home Services would get right on it and get somebody out to work on my claim, and have been very good about covering things. I've had four issues. I bought an old house that had been vacant for 18 months. They were all plumbing issues. The first was related to the drain of the tub leaking into the basement. Cinch sent somebody out right away. That plumber said it was too big a project. So the next day, Cinch sent somebody else who was able to do the work. We had another one which was a shower leaking. That turned out not to be a plumbing issue. So, it wasn't covered. And twice there were pipes that sprung leaks when the water in the house was turned off and turned back on. Cinch explained that it was because of the age of the pipes, fixed that, did a nice job and fully covered it. I recommended them and somebody else signed up.

I've been very pleased with Cinch. When we had a leak, they sent out a plumber. He came in two days. It was quick.

We made a claim for our toilet. One of our toilets needed a new range and Cinch did a good job. They replaced it. We still have a little bit of a smell coming from it. So we're trying to figure out what that is. We also had a claim for our sump pump secondary unit in the basement, and the same tech came by and replaced the unit. He had to reach back out to Cinch if he could do the sump pump and if it fit on our warranty. It did so he came back out within a couple of days. He was really good, and knowledgeable. He did a good job.

Cinch is always good and on point ever since I've been with them. I like the customer service and they return your call and when they say they're gonna do something, they do it. Not too long ago, the repair people had to replace one of the pipes because my water wasn't getting cold. The claims process took a while. He was there the whole day. I left him and I went back to work. I came back when he got finished.

I had a ceiling fan and it went out. I put in the order to Cinch and the people that they had come out were very knowledgeable and very good at what they did. So these people that Cinch sent out actually had me call them and they kept checking up on me until the job was complete because they had to order another ceiling fan to replace the one that I had. But they kept following up on me to see how everything was and made sure that I got a good quality service and that I had a good quality replacement fan. I love having Cinch because without them, I'd be broke.

I was a little disappointed and I would not recommend Cinch. My dryer wasn't working and they didn't fix it that day. I also didn't like the fact that even to come look at it, they were gonna charge me 200 bucks. But after that, the experience was good. The tech ordered the parts which took a week. He was very good and I was very happy with him.

Cinch is a good company that acted quickly when I filed a claim. Submitting the claim was fast. The rep on the phone was very knowledgeable. She told me exactly what needed to happen. She linked me with a plumber. The plumber came on time. He fixed the issue timely and left. So, it was a good experience. I was very satisfied.

Submitting a claim is usually very quick and easy. The technicians that work specifically for Cinch have their own businesses. So, they've been professional. There were a couple of times where it required several visits. But Cinch would eventually replace the item. There were multiple instances with our dishwasher where we had a couple of different people come out and one company didn't wanna own up to what they did. So we refused to allow them back in the house. We had to go with another company or have Cinch get another company to do it.

I had a toilet that kept clogging and the repair people came out but they ended up charging me another $150 just to drain the toilet, which was confusing because I thought that's what I had a warranty for, but evidently not. The next time I called was for the refrigerator. The guy said he fixed it but it wasn't fixed. So, I had to call again. Another repair guy came out and I was told a part had to be ordered for it but a part could not be ordered. The process probably would have taken longer but I put up a fight. It only took about three weeks. Cinch was trying to postpone it for some part that the technician had already told me that they wouldn't be able to get because the model of the refrigerator was out of date. He said Cinch might as well give me the money for it. But they kept insisting on waiting.

Everything went very well with my claim for a nonworking disposal. People came and did exactly what they were supposed to do.

Very dissatisfied with the service provider. The technician came to my home, spent 5-10 minutes talking about how he moved from NY to TX and then decided that the A/C had a pre-existing condition and it was not covered under the limitations statute of the policy. Pure demagogy and very poor service. They stole my money... Nobody calls a technician if your home equipment is working accordingly so how in the world is this an excuse to reject the service and keep your payment? They just provided vague excuses and did not send someone professional and serious to double check the decision.

Do not recommend using. They actually cover limited items. I demand a deposit be paid before a service call, then when the tech arrives nothing is covered by the warranty then they keep the deposit after the warranty was not touched.

Cinch is worth it. It's easier to have the service rather than try to do things on your own. It's nice having somebody advocate for you to find a contractor and it's a small deductible. They worked with me to get something taken care of and they were very communicative. They worked with us in terms of budget and explained how the program works. It was pretty seamless for us. The first claim was with the air conditioning and the contractor was top quality. The second one was a plumbing claim and the contractor took care of what we needed, but we had to call them back to ask them to come back. There was a little bit of miscommunication about something, but it was good.

Cinch is pretty efficient and they respond very quickly. But some of their vendors are not good performers. They are not sincere to their clients because they're ripping off. But most of their vendors are good. My claim has always been taken care of promptly and there are no issues. They stay within the law limits, whatever their bylaws are for the contract. As far as if you meet the requirement, they proceed with the services.

I had the problem with my washer. After I put the work order in with Cinch to have it checked out, it took two weeks and my washing machine was replaced. But I didn't really have a good experience with the contractors that they deal with. Then, nobody called me to see how things were going. The only reason why they called me back was because I gave them a bad review. Somebody should have reached out long before that to see how progress was going along. Aside from that, it took two people to come in here to check my washer and they still didn't know what the problem was. They kept ordering parts, so that took longer days. One time, they said the part was coming within the next two days. The next two days came and went, and they said it was coming that day. They ended up getting three parts and it was inconvenient because I had to take and do laundry at the laundromat.

Cinch's response is pretty quick. I had three issues that occurred when I purchased this home. The first two were plumbing and the claim process was pretty seamless. They reached out to the contractors the same day and I was able to get someone to my house the following day. Also, the plumber that they chose was very professional. He got the project done as quick as possible. The third situation was with the microwave door handle that was already broke when we purchased the home and it took about two weeks to fix. But I think it was based on the contractor that they chose. Cinch had reached out to me to ask if someone was in contact with me to schedule something and I let them know that they have not. A couple of days afterwards, I received a call from the contractor and they came out the following day. When they came out, they saw what was going on with it and he had to wait for the part to come in. It took a week and he just replaced the whole door instead of just the handle, which I love.

Cinch is convenient. They also care about their customers. Everything has been smooth in our experience. We haven't had any issues. They're there whenever we need them. Whenever I call, they send a tech out almost immediately within a week. The techs have been excellent, too. All of our issues have been resolved. For my recent claim, there was a waste line issue in our laundry room. And they repaired it really quickly.

Submitting a claim to Cinch is easy, but the money from my pocket is too much. I have very few repair experiences, but they are good. As far as the contractors, some of them are really awesome and some are really bad. When I would get a bad one, I wouldn't want to do the job with them and I would call Cinch to get another one. They will be upset and I keep quiet and go away from that scenario, and then they're gonna go away.

It's easy to submit a claim with Cinch but it's more difficult to get done. I'm not super happy with them. They're dealing with the low bidders. You don't always get the A team or the best bench. I've had a couple of issues where we've had them out and it's taken two, three, four different vendors to finally resolve the issue. I have an AC issue. They sent an electrician who missed the fact that there's a fuse that's blown. We went through mechanical, engineering, electrical, and finally, somebody came in and said, "You got a fuse right here. It's blown and that's your problem." Each time, it was half a day of my time that I had to sit at the house and wait for somebody. It was frustrating.

They were better before they were Cinch. The higher level of customer service is awesome. The original level is okay at best. The last claim with them was terrible. I put in my claim but didn't hear back from the plumber for a month and that was with me doing what I was supposed to do and reaching out to them to schedule an appointment as well as reaching back out to Cinch and having their representative reach deployment. When the plumber finally came out, he was here for 11 minutes. He said he couldn't duplicate the issue and said if I had a problem again, I had 30 days to file another claim. My deductible was $200 and I could have gotten a new garbage disposal for $250. I've since gone ahead and replaced it myself and Cinch gave me my deductible back. Fortunately, I had called in to them and also used their chat function so there was a lot of documentation that I've been calling both them and the plumber.

Cinch has been wonderful to work with and they're not very expensive. I've been very happy with them. I've had to call them three times, and they took care of everything right away. I had a toilet that was leaking, and it's a floating toilet. It took a week and a half for the plumbers to come out. When they came out, they said it was fixed, but a week later it was leaking again. I called Cinch back and they sent the plumbers back out. They looked at it again and said they needed to order some bolts. A couple weeks later, they came back and said they were gonna have to replace some pipes which they did.

The one time that I had a claim, it wasn't a great experience. Submitting a claim was easy. I called Cinch, and the customer service reps were attentive. They dispatched somebody on time, but the issue was not resolved right away. I ended up having to pay for the service myself.

Cinch Home Services was friendly and helpful when I called. They gave me all the information I needed. The water line on the bottom was clogged. The plumbers came and opened it, and unclogged it. The plumber that Cinch chose couldn't come out until a week later. So, I had to turn my water off in my kitchen sink until the plumber could come out. But everything's good now. I would highly recommend Cinch because one of the things I was scared of when I bought a house was something like that coming up and not being able to afford an expensive bill. But I didn't know about home warranties until I bought the house. So, it was a lifesaver.

I tell Cinch Home Services what's going on and they take care of the rest, which is nice. Also, the monthly payments are reasonable. However, we still haven't had the work for my air conditioner completed. Cinch is waiting for parts to come in. I last talked to the people a week ago. We're into the second week. I didn't hear from them last week and I haven't heard from them this week. But they do what they need to do. I would recommend them to other people.

Cinch sent someone over for the water heater. They said the tank dropped and something about the architecture reason that the tank shouldn’t drop like this. Therefore, they said it was not covered. But then according to the contract, it’s considered pre-condition. I filed a complaint, and then they sent a second technician in to do another evaluation, and reported it the same way that the tank needs to be replaced. Cinch approved only up to $1,000, although the tank itself costs $4,000. They said anything about maximum liability, and that's all they would pay for. But that was never in the contract when I purchased the contract. Regardless, it will be covered. There's no maximum liability language. But I didn’t want to argue because I've been waiting back and forth with Cinch for weeks. Now, I am about to get the plan canceled.

Stay away form Cinch home warranty. Submitted a claim for our water heater. After 10 days with cold water and to call to complain. The next day they said all that is covered is $1000... we already paid $200 so we'll be getting $800 from them. Our yearly premium is $683 so... totally not worth it. Their representatives were completely inflexible too. Cinch is a no go.

I submitted an a/c service request online in the first week of May. A technician arrived May 7th and determined that it was an electrical issue instead. I was advised by Cinch that I should give them 48 hrs to receive the diagnostic. I gave them 72 hrs, only to be advised that they still have yet to receive the diagnostic from the service provider, and needed to wait another 48 hrs! I asked "Isabella" for a supervisor and she was SO RUDE, UNPROFESSIONAL, denied my request, and told me she could hang up on me because she sensed the aggravation in my voice! I told her i will just call back! Upon calling back, the next associate was more helpful, despite being told I would have to wait another 48 hrs! Mind you, I was informed by the service provider that they sent the diagnostic report on May 7th, and again on today!! So Cinch, I am NOT a satisfied customer at this point!!!

When I called in to Cinch's customer service, I got to them quickly. The stress and delay was waiting on the third party. There was a miscommunication once where a guy told me seven business days but something was missed in the call so I had to wait another 7 to 10 business days. The freezer wasn't freezing so it caused the refrigerator to not cool down as much as it should. When they diagnosed it, it was determined that we needed additional services. That took another three weeks. It took more time than I would have liked, and the confusion was stressful. But when the contractor came in, they were efficient and did what they had to do. The price is worth it.

I like Cinch Home Services, but it takes long for them to come to agreement what they need to do. When people have something like refrigerators or appliances, or something dealing with plumbing or heat, Cinch needs to expedite their service more. I pay my copay, and they should expedite their service, and the repair or replacement.

Having Cinch is convenient and so far, we've not had any issues with our service. We needed a new water heater recently and our claim experience was fast and easy. The techs were out the next morning. They were also very friendly and helpful. Everything went really well. We will continue our service with Cinch.

We had a claim for the furnace. We think it was the thermostat. The thermostat works fine when it's the air conditioner, but when it's the furnace, it acts weird. But it never got resolved. We never figured out what was going on. The guy who came out thought it was something else. We never called it back in. We just let it go. But Cinch is there if we need them.

Whenever I have a problem, I call Cinch and the next day, their contractor is here. They call me and make sure the contractor comes. When the first one didn't come when I had one of the problems, Cinch got me another one. The other one was canceled. Cinch told me to take my own contractor then they reimbursed me. Yesterday I spoke to my neighbor about Cinch and he signed up the same day.

We've had a couple of claims and Cinch booked them. They handled them extremely well and they been very reliable as far as having the techs coming out. But for my last claim with my air conditioning unit, they told me that the tech was going to call me but he never did. I waited a few days then they called me back and asked if he scheduled with me and I said no. I also told them that I've tried calling the company that they suggested that we use and nobody ever returned my call. So, the lady said they'd supply another vendor. A couple of hours later, I got a call back from Cinch again and they said they were going to send that same company out.

A couple of years ago, there was a pipe in the bathroom by the bathtub that must have been leaking and the water leak leaked down into my kitchen. Cinch came out and fixed that promptly. But just recently, my furnace broke and I made the claim to Cinch and it was horrible. They had a guy come out and look at the furnace. It took almost a week for him to come out. He tried to get the furnace started again and it didn't. So he figured it needed a part and he let Cinch know. They were supposed to order the part. I kept calling the service provider and he said that it was up to Cinch. I kept calling Cinch and they kept sending me in circles.

While the company did me right by refunding my deductibles on both appliances, the kid that came out with the refrigerator didn’t quite seem to know what to do other than just putting a little bit of Freon in the refrigerator. It is still in the same condition so I will have to have them come back out again to look at it.

Every time we've had something go wrong, Cinch has held up their part of the bargain. There was one time where we had to wait on one person a little bit long to get him out here, but that wasn't Cinch's part. It was for a freezer repair. They were supposed to come one day but didn't come until a couple of days after that. The serviceman got his days mixed up. I called, checked on them and they said that they rescheduled it. Then he had to order parts for it so he wasn't able to fix it that day he came. But when the parts got in, he was able to fix it.

Cinch is prompt and makes things easier if something comes up. They get people out to fix your item that you need fixed. I have submitted three claims with them and not had any problems. The technicians have been well knowledgeable and helpful when they come out to fix things. A technician recently came for a furnace and cleaned it. It cost me $200, but it was worth it to have it done right.

Cinch responds within a reasonable time. The technician that came out was very professional and accommodating. I was a Sunday. He called and said could he come a little earlier. I was going to church but my daughter was there. He said as long as she was of age, that was fine or else I would have had to change it to another day. The work was good. I've had three things done so far that I didn't have to do a request to come back. But I don't like that I have to pay the fee before they come. It is also higher now for someone to come out. It's $150. Also, I had some trouble maneuvering through the website. The way I had to select the dates messed that up so I had to call.

Cinch is a good company. We like it. The website is okay but an access to a person when you need some help is much better. The number is not that easily available to contact an agent. Also the price has gone very high. It was very good when I bought it.

I've had some good experiences and some bad ones but overall, it's been good. I had an operator who didn't put an order in so I had to call back and put the order in again. The last time they came out was when they fixed my dryer. There was a part that they ordered and they put that part in. That was good and the tech did a good job.

A very welcome relief that this could be escalated for further review and resolved in a satisfactory manner. Thank you so much, it is greatly appreciated!

We had good service on our dishwasher. A young guy came out and ordered the parts which came in in a few days then he came back and fixed it. Cinch was also involved when we had a service person come to look at our furnace and the air conditioner and found something that was dangerous about it. The company that they had hired to do it said that they couldn't get to us for a couple of weeks and they felt we needed to get somebody over here. Cinch approved it and told us to go ahead and contact someone locally. We did that, and they had it fixed in a matter of days.

Having a home warranty is a good backup plan. The pressure relief valve on my water heater was leaking, so we needed to replace that. Cinch's claims submission process was straightforward, and the tech was awesome. He was very knowledgeable and got everything done in under half an hour. It was the perfect experience.

I tried to even explain that my daughter is 8 months pregnant and we need the air working. I’ve been getting the same old tired response of “I understand how you feel.” Unless you don’t have air at home you don’t understand.

No service in my area. I live in Tyler, Texas, 100 miles from Dallas and Cinch has no contractors in my area. Last year, my water heater went out and I immediately filed a claim with Cinch. After 3 days, Cinch finally told me that they do not have any contractors in my area and Cinch would not pay a travel fee for a contractor out of Dallas. I had to find a contractor myself and then pay him to replace my water heater and then sent a copy of the bill to Cinch who then paid me back after deducting a significant amount of the cost. Dozens of emails and phone calls.

Absolute worst experience of my entire life. I have 3 properties with Cinch warranties, all just under $80/month. I bought the vip plan... 1 property’s sewer ejector pump went out. Plumber diagnosis was the sewer ejector pump needs to be replaced. Cinch responds and says it is not covered while it clearly says it is covered in my plan. The plumber volunteered to explain this to the cinch’s claims department, but they stated to me that Cinch stated they were not interested in reviewing the plumber’s explanation and the claim was denied. I have sent numerous emails with no email response back. I have spent 15+ hours on the phone with representatives that do not speak clear English, hang up on me, blind transfer me to other unrelated departments or simply put me on mute until I am forced to hang up to continue my life. It is impossible to reach any one in upper management. After finally getting someone I was told I would be given 2 months free (small compensation compared to the cost of the unit that was to be covered), they even got this wrong. I was charged for all 3 properties. Called and was then promised a refund. Refund Never occurred. Called again 10 days later, this representative state there was no record of said refunds. Representative was rude and told me he would then need to submit this refund for approval. I cannot wait to cancel all 3 of my cinch warranties, and would certainly advise those close to me to avoid this company. There are countless, home warranty companies.

We've had Cinch for about a year now. I'm on my 4th claim with them...interestingly enough, we purchased Kenmore appliances for our home in 2017 because we thought they were solid products. EVERY appliance we own has had a major malfunction this past year. Fortunate that we had a home warranty. Unfortunate that it is through Cinch...they are not a cinch to work with. Every claim has taken us hours upon hours to resolve. From technicians not repairing correctly the first time to Cinch not being able to find a technician and us having to find a local technician and having to go through a VERY arduous process of getting reimbursed. The most recent experience is a no show technician to repair our washing machine. I took the full day off of work because they could only give me a window of 8am-5pm. I tried calling Cinch customer service at 4:15pm to let them know the technician didn't show up. After being on hold for 30 minutes the customer service rep told me that I would have to call back after 5pm because that's the window I was given for repair. I tried calling back after 5pm and their "normal business hours" are 8am-5pm. What a joke!

They don't really cover anything.

Well pump went out on April 17th. The website would time out while trying to put a claim in, so I called the number. On April 18th, their service provider showed up and did their initial diagnostic which he had to send back to Cinch for approval. Cinch called late on April 18th for approval to move forward and let us know that we would owe additional money for non covered charges. We approved the same day. April 19th, the online portal showed that our plumber would be out that day. I call the plumber in the afternoon as I've been waiting all day for him and he said cinch has removed the appointment from his portal and he can no longer schedule it. I call cinch immediately and they said it will be resolved shortly. Here we are 24 hours later, 7 additional phone calls, it still isn't resolved and our portal now shows that it's back to looking for someone to come service the pump. It's been four days with no water, and still no resolution in sight. I'm fortunate that I didn't have to pay for this "warranty" as it has been absolutely worthless.

It's very hard to get through on the phone with Cinch. I've had two claims and in order to even find out if it's a claim, you have to pay the money. You can't call and say, "Is this gonna qualify as a claim?" It's gonna keep sending you to do it online. It's nearly impossible to get in contact with someone. And any time we've gotten anything done, we've had so much out-of-pocket that we're just dropping it in August.

Terrible experience working with this company on getting our water heater replaced. Waited with no hot water for a family of 6 for more than two weeks for them to tell us that they don’t have a service provider in our area. They instructed us to find a provider and submit the claim to them and it would be reimbursed. Less than half of the replacement cost has been reimbursement. Shameful business model. Completely disappointing!

My name is claricia I’ve been with cinch more than two years it seem to me every time I have a problem I request service. The technician always have a issue on March I believe the 27th or the 28 my cook top stove bused when I turn it on the glass busted open to a lot of different way I called sent the same day to let them know what happened within three or four days they sent a Sears technician to my home to assess the situation he look at it he called him and he was covered under the warranty. That was three weeks ago. Ordered the part. I only received one of the part I call cinch to ask them what’s going on they told me that sears system was out. They can’t send any email. I’ll give you update of what’s going on. I waited another week for them today. I received another text and an email from cinch let me know that they were sending another technician to my home to check the stove. They have poor communication skills. They don’t care about your family as long as the family is OK the customer service gentleman help me, but he transfer me to his supervisor and I asked his supervisor do you have kids, he said yes and I said he was because I had to go to restaurant to feed my kids. He tells me to go get some wood and cook the meal outside for my kids. Thank you for having such a good supervisor to give me good advice I on the phone and I tell him thank you for the advice and I said do you know I live in the city in the community? I can’t go outside cooking food to cook for my kids and he said to me I did it for my kids. I’m not gonna stay with cinch no more that a second time that’s happened to me.

Cinch called me and told me my service is gonna be cut off. I've been paying them almost six years, and they call me talking about ending the service after a couple of days that the payment was late. That is crazy. They don't give you enough time to even try to make another payment, let alone look at how long you have been paying it, to come calling. But besides that, the service person that came out to help me was good.

Our experience submitting a claim with Cinch is good. Initially, we had a little issue. They needed to replace the machine and they called that it was on the way and they were coming to deliver it. But, it didn't come. I had to call Cinch and they followed it up, and in two days time, they delivered it. So far, all the technicians that have been sent to my house have been very wonderful. Their attitude is very nice. They are very friendly, respectful and their work is also good because I haven't had an issue since they came to fix the problems. Their price is a little high, but the service is good.

I have been with Cinch for many years and this was the first time that I had an issue with the hired contractor service. This was in no way a reflection on Cinch. Due to an upgrade in the hired contractors system which lead to a complete disconnect between Cinch, the customer and the hired contractor. The Cinch customer support team was made aware of this situation and I was immediately contacted by Wendy. Wendy without hesitation immediately resolved the issue and I'm happy to say that I'm getting a new refrigerator. Thank you Wendy and Cinch for having my back.

I recently had to use Cinch Home Services for an HVAC problem because it wasn't heating. The contractor came out immediately and took care of the problem. So, we like Cinch. The cost and the quality of service are decent. It's reasonable. However, for multiple things, it would be $200 deductible. But they have somebody come out here quick and fix whatever I need fixed. So, I'd rather pay a bit more.

In the past, my experience with Cinch Home wasn't too bad. But with my most recent claim, it was horrible. Our refrigerator went bad, the back of the thing rusted out, and our food was starting to go bad. So, I kept telling Cinch my concern and they kept canceling the order or saying that the order didn't exist. And they messed up 100 times. Even going through the payout process, they processed the check wrong. So, I had to call out and have it same day shipped. The whole process was really broken. But as far as fulfillment is concerned, at the end of the day, I got exactly what I was looking for. I got the same model situation and I got the payout for that.

I hate that Cinch's price went up, but they give good service. I submitted a claim for the washer and they were fast to reply. They got somebody out here pretty quickly and they had to order the piece, so I had to wait a few days for it to be fixed, which wasn't too bad.

We had an HVAC issue and reported it to Cinch. They sent Leo Underground to us, and the tech who came to do the service helped us to turn the heater back on. At that time, he did not replace any parts, and we had heat. About 10 days later, we had the same issue, so we called Cinch again. They assigned the same people 'cause it was the same claim. Leo Underground came and our heat is still back on, but there were no parts replaced. Right now, it's hot, so having our heater is not that urgent, but the tech explained a lot of stuff to us. Everything is working as well.

Cinch has been excellent so far. We've only used them one time and our experience went very well. They were very prompt and efficient. We used them for the garbage disposal. The tech was quick to come out, and the guy was dynamite. He was quick to get it in and made sure everything was fine before he left.

Cinch has been good. They've done what they're supposed to do. Last month, I had a claim on my air conditioning. Somebody came and they took care of the air conditioning problem.

I'm trying to find something else other than Cinch Home Services. They sent out a contractor for the furnace, they sent out five different techs but nobody could fix it. They didn't know what they were doing. We got somebody that works around the apartment. He got it fixed the same day. The others should have known what kind of furnace it is. And they have two brothers that work on this type of furnace. It took them 15 minutes to fix the problem. The guy that came here to do the toilet came four times. And if he's supposed to be a plumber, it shouldn't take him that many times to get the job done. Eventually, he got it done, but it was a mess.

I've had Cinch since 2018 and my experience has been good. I had a recent claim for a big leak. The big drain started backing up. So, they got some guy to come out. He said that the drain was not supposed to be receiving laundry liquid. So, he moved the tube to the sink close to the area that was part of a different drain. He also cleared out what was blocking the drain that was in question. He did everything he was supposed to do and also gave me good advice. So, I was happy with that. Cinch responds really well. When I call them, they'll get stuff done. But when they send you a text and you have questions and you text back, they don't typically respond.

We've always had good experiences with Cinch Home Services and would recommend them. The only thing the contractor was a bit disappointed with was he had to drive a long way. It didn't affect us. But I could tell he was bummed out. We get a lot of that. We just go with who Cinch told us. Maybe they could look by area code. We're outside of Ann Arbor by 10 miles. So, it's not uncommon that we get some of that.

My experience with Cinch was exceptionally great. I love the warranty service that I have. My hot water tank went out and my claim experience went very well. I made my claim in the morning, and by the end of the day, they had me scheduled for somebody to come out. They came out and they were quick, told me what the problem was, went through it, and handled it. It was great. They didn't give me a hard time.

I'm supposed to get my dishwasher replaced through Cinch. I haven't used the service in a long time because I'm grandfathered from another company. I've had it since I've owned my house. So, this process is taking longer than before. I did have a claim last month. Something was wrong in one of my sinks in the basement. They did that one quickly, but this dishwasher thing has been taking a little bit longer than I would like. Also, I like their customer service, but sometimes there's a language barrier. They're very helpful, but then sometimes it's hard to understand when I talk to someone in customer service.

The scheduling is not always great. If I needed to reschedule, I go back online and there's nowhere to reschedule even though I get a link saying, "Oh, if you need to change things, here it is." I would have to call the service provider, which is fine. Also, a few times, we've had providers that are a few hours away from me, which makes no sense and the work ethic when they come out has not always been great.

We were approached in Sam's Club by a Cinch rep about a home warranty. We went home and researched it and called and the salesperson was wonderful, made all kinds of promises, and said how easy it was to file a claim. Our Air Conditioner was not working and we needed it fixed quickly. I called and held for over 30 minutes and was disconnected, this pattern went on for hours, I finally reached someone, what I needed to know was if we could call an HVAC company to get them out ASAP, and would be covered, he said "I think so, let me ask" and then I held and the phone was again disconnected. I spent over 4 hours on the phone.

Cinch has been fantastic. Both times that we used them, the response was excellent and the problems were resolved very quickly. The first claim was a backed up sewer, and the second one was the furnace went out. I put in a request late one evening and they were out first thing the next morning.

I had a claim for the refrigerator and Cinch sent out the techs very quickly. Then, they came back in a couple of days to put the part in and fixed it. Also, I used to be a real estate agent and I used to sell Cinch to people that bought homes and they were really happy with it.

It was excellent with Cinch. The repairman figured out the problem right away and it took a week to get the part and fix it.

I had one tech come out thru Cinch Home and that was all fine. But for my recent claim on my heating unit, the technician they were supposed to have come out refused to fix it, so I had to have a separate company because at that point, it was emergent and I didn't have a choice. They had to end up getting a heat strip and it cost 600 some dollars. Then Cinch said they could only pay 60 towards it. So, they only gave me 375 and I ended up having to pay $1,100 out of pocket. And they refused to give me any more than that.

Something was going on with my heater and it was an extreme cold day. I did the claim at 8:00 at night and they were here 8:30 the next morning. However, I don't like that when you have to submit a claim, you have to do it online.

I haven't had a problem from either one of the technicians Cinch sent out. The first time a technician was there, it was 30 minutes. They had to check the plumbing that was backing up. The second time, it was an hour. They came for a faucet that was leaking.

I am happy with Cinch. When I needed a plumber, they hooked me up with somebody that was there the next morning and fixed my problem. The guy was neat and courteous. He knew what he was doing. It was very good quality.

Cinch has been great. We called and, right away, they set us up with the AC person. They said it would take 24 hours for them to call us back and they did. The repairman did an amazing job on the AC unit that had a condescension line that was cracked.

Cinch told me I had a $100 deductible, but I ended up paying that along with 360 extra dollars for my recent water heater claim. I wasn't aware of that upfront, so I had to pay out of pocket a lot more than I was originally prepared for. But they replaced my water heater and it was a lot cheaper than having to come out of pocket. Also, the claims process went quickly. It was fixed within two weeks of me calling. They couldn't find a vendor immediately, so that took the longest. But I live in a very rural area, so that was the issue with finding the vendor.

We had a claim with Cinch on our heating unit in the house and the guy who came out was really knowledgeable. The claims process was pretty good and we have no complaints.

We put a service call in for our broken Dishwasher on March 10th. It is now April 13th, and it is still not working. Cinch has had no problems taking my monthly payment or my deductible during this period of time while I'm left without a working dishwasher for a busy family of 8. They seem capable of handling the initial claims, but if anything has to escalate, it all goes south. I'm now extremely frustrated because I can only reach out to them via a chat portal, which I did for the 4th time on Thursday. The chat message states that they will typically respond in a few minutes, but it's now been 2 days and l haven't received any contact. Save your money and self insure. I could have purchased a new dishwasher for the price of the premium and deductible without the headache that Cinch has put me through.

I CALLED in April 2 to have my air unit service. Customer service set appointments for April 7 with Sear to fix the issues. After waiting all day no one show up. Called Cinch back -- they told me to call Sears. After 2 hours of waiting for someone to pick up..Sear told me I'm not in their system. Called cinch back. They made appointments for Tuesday (again) no show. Set a time for Wednesday (again) no show! Called Cinch again -- they told me they change service company and that a different company will be out Thursday between 8-12 am. Here it Thursday and no show! Called back in -- I have been handed over to a case manager -- Dominic-. I called Dominic and she told me it will be next Tuesday the 16th before they could be out. By the way a very rude person! So I have lost 4 days of work and still don't have air! This is very unacceptable!!

If there was a way to give zero stars, I would. Absolutely horrific customer service and an even worse of repair companies. So far I’ve paid $1120 for a “non-covered” item which I was told was covered when I called, my support beam in my garage is now damaged and drywall is falling on my car. You may be wondering what I paid $1120 for: $120 service fee + $1000 for the replacement of 2 springs (retail cost $150)!

BEWARE!!! Have had policy with Cinch for roughly 7 years. Customer service has really gone downhill!! I believe they outsourced their customer service teams offshore. My Dishwasher broke down and all claim responses from Cinch have only taken place because I have called them on my end. I have the premium package through Cinch. I paid the $200.00 deductible on March 3, 2024. Cinch sent their repair partner to my home who said the engine was bad and another replacement part is not in production and the report went back to Cinch. Cinch said they would find replacement parts but eventually confirmed they were not on the market (so that was a waste of time!) and then Cinch said they would replace the dishwasher. So, I paid the $100.00 replacement fee. That meant another long wait but ok…Replacement company comes to my home. They said they still don’t have all the parts (needed extension lines) and they left the dishwasher in my kitchen instructing me to call Cinch (my partner was home and I wasn’t- I would have had them take the dishwasher with them). After multiple follow ups, I am presently on hold with Cinch- today is April 8th. I asked for a manager and they transferred me to escalations. Escalations told me to pay to have the dishwasher installed! And they would reimburse me a measly $150. They put me on hold and the manager supposedly wouldn’t take the call. Cinch is referring me to GE. I havey called back yet again and they are saying the $150 won’t cover the replacement and then saying that it will. The reps are friendly and it doesn’t seem to be their fault- just poor customer support overall. Other claims were fine but this time- horrific! Very disappointing- I pay $70 per month for this policy. Now I have to find a new home warranty company.

When something breaks and I'm out of town, I just call Cinch or get online and open a claim. The process has been quick. I've used them three different times, and I was pleasantly surprised to find out they can repair a microwave. But getting it pulled out of the cabinet and putting a new one in was a lot for me to figure out. It ran well for another five years then it just broke again. They told me it needed a new motherboard but there were no motherboards any longer for this model. Cinch gave me a link to pick out a brand new replacement. They advertise that they replace it if they can't fix it and they did. The contractor put the new microwave oven in and everything was for just $150 deductible. I was happy that they did that. Cinch is worth it. The cost is starting to get expensive but I understand that. It used to be $100 and now it's more. But it's still competitively priced.

My most recent claim with Cinch was a hot water heater problem and the fella that they sent to take care of it was so kind and respectful and I appreciated his professionalism. It took a little bit longer than what I had hoped, but come to find out, Cinch decided, in the long run, to give me a whole new hot water heater. It took some time to finally get it done. But I was grateful. They finally saw that it was the hot water heater problem. They replaced the hot water heater. They had to order something and I don't think they were trying to put me on hold, but it was tough. But no complaints about the people and the man who came out to work on it. They couldn't have been nicer.

It's been easy to call in service requests with Cinch. We've been able to get folks to come out and take care of problems quickly. So far, we haven't had any problems with claims being approved and getting the work taken care of. Everybody I've spoken to has been helpful and tried to either get us connected to somebody who can take care of the problem or was able to fix or set up whatever it was we needed. Everybody who's come out through them has been great, too and it's nice not having to try to shop around and call and see who's gonna be available, and that it's already taken care of for us. I would always love for it to cost less, though.

My overall experience with Cinch Home Services has been good. But now, they're not helpful for me. I just received my bill. They didn't fix the refrigerator. But they charged me for it. It has been two months and they don't know what's the problem with it after four technicians came. One technician said, "I fixed it." But the problem was still there. The other one blew something and the water leaked from there. The third one didn't know what was going on. The fourth one came and said, "You have the problem with vent.” I said, "Why didn't the other technician tell us?" He said, "I don't know about it. I ordered the part. It's gonna arrive in 15 days." But it's now almost one month. I called Cinch to change my refrigerator. The rep said, "Okay. You guys have to wait seven days." But they didn't reach back out.

I just had to submit a claim with Cinch Home Services and it was awesome. I had a pipe in the basement that when I drained my tub, it would leak. And I said, "Okay. So I don't know what the protocol is. Let me call and find out." They said, "To start the process of filing a claim, you have to pay your deductible." Someone would come out and assess it. And they would send someone out to repair it. If it couldn't be repaired, they would go ahead and repair it. If it had to be replaced, I would have to pay an additional $100 for the deductible, which was wonderful. They came out, did what they had to do, and it was fixed.

My well pump recently broke at my house. I had no water, I couldn't even flush the toilets. I go onto the website to make a claim and there is no option to service the pump. I know that to have that covered is an additional charge so I tried to bring up my personal coverage which is not available anywhere on the website, just a generic handbook everyone receives. So I called someone myself, because at that point I didn't have time to be placed on hold for an hour as it was an emergency, which is what ended up happening. I got it fixed and had to shell out $2500. When I called to get a reimbursement, because it turns out I did pay the additional money every year to warranty the pump, they refused to give me any money because it was an unauthorized repair. I waited on hold for an hour and was transferred to 6 different people before anyone could even tell me this information. I have tried to contact them now twice since and have been unsuccessful. Luckily my warranty is up for renewal which I surely will not be doing to say the least.

I did a claim two months ago on my microwave and it was perfect. I submitted it on their app and it was user-friendly and quick. They sent my microwave out and it was replaced. The tech who came out was also really nice. He knew everything and he was able to tell me about the microwave. There was no messy cleanup, too.

Sometimes it's easy to process a claim with Cinch Home and other times it's difficult because we live somewhere where there are not much workers that come out to do the jobs. So sometimes they haven't had an opportunity to get someone to come out if they didn't have anyone on their roles and trying to get someone else to take it then. But the contractors who were able to come out were good. We recently had appliance repairs done and since then, everything has been great.

The contractor was helpful. We were able to get a new furnace and upgrade it. It was covered by Cinch and we just had to pay for the extension tank on it.

Very rude customer service. The woman literally started yelling at me. Cancelled my warranty with them. Charged to cancel my warranty, tried to get them to fix my AC unit, their tech tried to claim it was the thermostat without actually checking anything then tried to charge me 350 out of pocket for cleaning. Just garbage.

Hi my name is Elvin. I am writing this review to express my complete satisfaction with the outstanding assistance I received. I liked to give honor where it is due and I believe Beth ** with her warm and caring demeanor gets the job done in a way that I have not experienced in over 16 years of doing business with Cinch. She was confident and determined. I left away feeling assured and also satisfied having a great experience, thanks to her refreshing personality. Please use her as a template for future training and further training in customer service.

Cinch always handles our claims well. They're always on top of everything. It's been a good service. They're always there for the customer appointments. The claim process is very smooth. The reps are always nice and helpful. Sometimes, I have a problem with scheduling, but overall, the techs are okay. The jobs are completed, and feedback and communication are good.

Suffice it to say...I am thrilled at how Cinch customer Service went above and beyond to resolve this for me!

We had been with HMS forever and Cinch took them over. With our first claim, our experience was a little tough. We couldn't get a body to answer the phone, it was all automated, and we didn't get callbacks. But the last three times have been smooth. Our last claim was last month when we had a problem with the dryer. I put a request in the automated system and I made a mistake when I said the manufacturer of the dryer. But I got somebody involved with Cinch and he was very helpful and accommodating. He made a bunch of phone calls and sped things up for us. The tech from Anthony's Appliance Repair they sent did a really great job. He had the parts in the truck at the time and fixed the dryer. We didn't have to wait for him to order parts. They have my vote for being totally prepared, knowing what they needed, and taking care of it quickly. I'm happy with Cinch and I'd tell others to use them.