Cinch Home Services Reviews

I've been very pleased with anything when we've called Cinch. They're very polite, on time, and patient with solving my issues. The tech that was here the last time was wonderful.

Water was backing up on my water disposal, so the plumber came out. But it turned out that the problem was not the garbage disposal. It was actually the pipe. The first plumber told me that they would be getting in touch with Cinch to let them know to send another plumber out. But I don't know what happened with that because I had to submit another claim. The claims process was easy. Once you do it online, they will assign you to a plumber. In my case, I reached out to the plumber myself because I didn't get a call back from them. The visit from the first plumber cost me $115, then I paid another $115 for the next plumbing contractor to come out. It also looked like they charged me an additional $100. When the second plumber came, he cleared the problem. Both plumbers were very cordial and didn't leave a mess.

As soon as I call Cinch Home Services, they pick up. They're fast with it. Technicians get out within a couple of days. Sometimes they get out there the next day, but it depends on how backed up they are. The only problem is when it comes to the air conditioning unit, between Dominion, they give free propane with this. And with the warranty that we have, they charge us for the propane and we need extra propane. That's the only problem. Plus, Dominion charges me 50 and while Cinch charges me 125 just to come to see me. I keep both because when the ac acts up, I got the other one. But still, I'm paying out a lot of money. Price could be better. But they do what they're supposed to do.

The customer service of Cinch was horrible. I have nothing against people from other countries. We talk to them all the time. But those folks were beyond understanding. There was a huge language barrier. I live in Ohio, Toledo. I was trying to get someone to fix my water heater, and the first place they told me was in Tampa, Florida. I said, "Do you understand how far Ohio is from Florida? I doubt if you're gonna get someone who's gonna drive from Florida to come here." This conversation went on for an hour, and I got hung up on twice. I got a little agitated. I was getting very frustrated. All they wanted to talk about was me paying the deposit before they could assure me they had someone in Toledo, Ohio.

We've gone in our second year with Cinch and we've had one experience where everything was taken care of very professionally and it was done very well. The techs did everything they said they'd do and the time they said they would do it and it was great. It was a water pressure valve that started leaking in the garage and he came and looked at it. He said, "We can't rebuild this. We have replaced it." They called, we get the part, and it was available the next day. They came back and put it in and installed it. I'm completely satisfied and secure with Cinch.

My experience submitting a claim with Cinch went okay. My recent claim was for the garbage disposal. I called and they collected the payment. They gave me information about the people that were coming out and I had to verify the appointment that was given to me. Then, they came out and fixed the garbage disposal. I'm very satisfied with Cinch.

Cinch has a user-friendly claims submission process. I deal with computers all day. So, the process is not bad for me. We had to use them for the AC unit and the water heater. Those are major things and both contractors that we had were good. They were very professional and mindful at the same time. We do have a dog. The guy was mindful that he got to give me a minute to put my dog up. So, he was mindful of the environment of my home and patient as well because he had to wait. I work from home and he couldn't make noise at that moment.

Other than that, Cinch is very reliable and affordable.

Our experience with Cinch is usually, pretty good. The most frustrating thing is if you're calling to put in a claim, it can take 20 minutes for them to pick up the phone and it's not a one-time, it's all the time. You can do the claims online, but there's a lot of information that you wanna give about the situation that necessarily you can't do online. An example of that is if I know a plumber that knows my house intimately well who's on the Cinch list of verified people, and that's who I want if I have a plumbing issue, if I go online, I don't have the ability to do that. They just assign somebody. So, what I have to do is I get the claim number, then I have to call my plumber, give him the claim number, then he's gotta wait on the phone to get ahold of Cinch so he can pump the claim and get the claim. So, that's pretty frustrating.

Cinch Home saves money in my pocket. When I have a claim, their reps are wonderful and they listen to what I got to say. The techs are very professional in everything and they respect your home, because they put their little boots on, then they have that mask when they come there, and I like that.

Every year, I think that maybe we shouldn't use Cinch. But we wind up needing it so it comes in handy. We got a whole new dishwasher last year because ours broke and Cinch covered the cost of that. Techs fixed our refrigerator too. They had to put a new fan in the back of the refrigerator as it wasn't getting cold. The guy told me it was normally a $500 job but our deductible was only 150. The people that come out are good. The only issue is the scheduling as it's an all-day thing. But we make it work.

We have a claim that's still open. It was supposed to have been delivered on Tuesday, but it never came. Nobody called to say anything. But everything went well with the techs that came out.

Filing a claim is super easy. We had an issue with our refrigerator, so we went to the website and typed in our policy number. We were contacted by the contracted repair person and it was all taken care of. The repair person was professional and quick. All in all, the home warranty policy is worth the price for the peace of mind and ease of repairs.

I submitted a claim to Cinch for my microwave not too long ago but they couldn’t fix it and they sent me a check to replace it. The interaction between me and the tech was okay but he didn’t take the time to look. I told him what it was and whatever he thought it was, it must not have been it because he claimed he was ordering the parts. But I got an email from Cinch saying the part was obsolete at this point and they couldn’t get it. In the past, I've not had any issues where Cinch couldn’t come out. Probably the last one I had was my washer, which was several years ago, and that was fixed.

Over the years, Cinch had become more automated. They have allowed me to file a claim through the automated system without having to engage a physical body. I could place the claim, know it's placed, got a confirmation number without having to wait it online to talk to somebody. And when I needed to talk to somebody, I could talk to somebody about a specific issue.

The gentleman they sent to do the repair for the range hood was fine. But getting the right person to get the repair scheduled was a real pain. I got transferred four different times. Whoever answered thought I needed somebody else's help and it was very frustrating. But once I got to the right person, it was good. The tech was very nice and he resolved the issue quickly. There was no mess and no fuss. When you buy a house you really need a warranty. So far, it has been a relief to have Cinch.

I called Cinch when our furnace stopped working. They were fast. It was super easy to do the work order. We had someone out there and fixed our furnace within that day. Her name was Casey. She was awesome. She explained everything well and worked with Cinch very well. Having a home warranty at any cost is very cost-effective. The repair cost more than the warranty did. I've talked to my husband, and we're gonna extend it after this year too.

The people that fixed my air conditioning were amazing. But the people that came and fixed my furnace, I wasn't thrilled. I was appreciative for the fact that they came because I have a disabled husband. I had no heat in November. The first service provider that they called to come said, "You live too far away." The second one they sent came out, looked and said, "This is propane. We don't service propane." But I told the people that this is what I had. I had propane. I needed heat.

The workmen Cinch provides are always very knowledgeable and courteous. They always answered everything I needed to know. We've been satisfied with their response. It's one thing off your mind, because when something goes wrong, you don't have to worry about trying to get your references on a decent person to come to fix it. Cinch has the list, and they refer somebody to you. So, that helps in a crisis.

I wasn't real happy when we needed our dryer repaired. The buzzer is not working so I don't know when the clothes were getting dry and it was overheating. Also, it won't turn on sometimes. Cinch was gonna send Sears but Sears lied and said that they came and nobody was home. My husband has been working from home ever since the lockdown in 2020 and I had stayed home and sat at my dining room table for 12 hours waiting for them to get there.

Cinch's service and what they provide is good because it took care of my family and it got us what we needed. I had a condenser unit go out on my AC. It was summer and my wife was pregnant at the time. Cinch was able to get somebody out here within the next day and get the AC running, which really helped. I really appreciated that.

We had a furnace issue. There was a piece that wasn't working and our heat went out. We put in a claim and very quickly had a service technician come in and take care of everything. Everything is working fine right now. Cinch has been great. It's been very helpful so far. It's been super easy to use. I'm pretty, pretty happy with the purchase.

Submitting my claim was easy. The reps were courteous and helpful. The tech was informative, knowledgeable and he seemed to know what he was doing. He did good work. I had a pleasant experience with Cinch.

I signed up with Cinch Home Services online. I hope I never have to use them.

I like Cinch's availability of coverage. Also, they were very helpful. I got someone out the next week. They were very easy to work with.

It was fine once I got to submit my claim online with Cinch. At first, I was a little upset, cause I was like, "I need to speak to someone now. I don't wanna go through this." But the bots knew exactly what to do, how to get me what I need. I was able to get service that same day. The techs came out, checked it, and then after that, it was two days later, it was approved, and the techs came out and replaced it. It was seamless. It was always a fast turnaround with Cinch. I'm a happy customer. I also like that they deal directly with my mortgage to receive payments, so I'm out of the loop. All I really need to reach out to them for is service.

The service has a good value. The work got done well. We were given a time and I couldn't make it to them. They had to reschedule on us. But the repairman who came was very capable and resolved it that day. The only issue I had was with the first claim. The first contractor was gonna be unable to show up for two weeks for our warranty work on our furnace. I also wish Cinch would let me bundle a claim. If I have a contractor there, I wish I could get them scheduled to do all the work at one time. I had the same contractor who was doing the heater and water heater. They had to come back on separate trips because their scheduling doesn't allow you to put a common claim together.

The techs sent out by Cinch Homes were pretty good and based on our last claim, we would recommend them.

When my washing machine broke down, a technician came out and checked it and he says, "Oh, no, this can't be fixed." So, he submitted it to Cinch and they made me the offer, "Hey, you can pick this washing machine or we can give you a check for..." I was very happy with the machine that they presented to me. To me, any new machine is better than the machine that's not working. It took a while before I got the machine, but it was because it was back ordered. I was very pleased with the whole service. My experience, so far, has been extremely positive.

I have an ongoing claim with Cinch. They just now assigned it to someone else. We had a bad experience with the previous contractor where I followed up, but nothing happened. I have made a million calls. I struggled to get a resolution. So far, I've been sitting at home without a refrigerator for the last month. I'm dissatisfied at this time.

Nowadays, everything is expensive. But I'd still rather have Cinch because we have used them a few times. The house is starting to get old. We've replaced every piece of equipment in this house. The garbage disposal was the last thing. It went great. The guy was nice and efficient. The quality and the way companies do their business is the most important thing. They come right out, they get what they need. In and out and that's what I like. I'd rather pay high dollar and get that. I'm happy with the company. They do what they say they're gonna do.

Our water heater was leaking gas. I submitted a claim online, and it was easy. I didn't have any problems. Cinch sent a plumber out a few days later, and they replaced the water heater. The plumber was quick and informative.

Our claims experiences with Cinch have been wonderful. The service men showed up when they were supposed to, and I never had a problem with them. They did great work. They took care of their business, and there was no mess. They were courteous and professional.

The heat wasn't working in the downstairs, and I did a claim to Cinch. Solar Heating & Air, who's always the one they call, got ahold of us right away and they were here the next day. They fixed it the same day, too. The techs were great. They got back to us very quickly and everything went very smoothly. Overall, when there's a problem, it's easily taken care of. Cinch contacts a contractor.

In one of the claims that I submitted to Cinch, they were able to schedule the service and process the claim. The tech came and fixed the issue. Overall, Cinch is good. They respond , schedule and follow up. They do the claim process in a timely manner. They have good technicians. They work with contractors that are acceptable.

We had a washing machine pump that went bad. I filed a claim online and the tech came out three days later, which was a day I picked on the calendar. The tech was 100% professional, very friendly, super nice, and clean. I love Cinch's service and I recommend it to all my friends. I would never not have it.

The biggest benefit of having Cinch is the accessibility of it -- knowing that if something does go wrong and I can't fix it, they're gonna be there. I recently had to submit a claim for a garbage disposal and I was pleasantly surprised about how easy it was. But when I was given a service provider for someone to come and fix it, I wasn't happy with the person I was assigned to. I read the reviews online and I just felt uncomfortable being a single female who lives alone. I called Cinch and they got it switched and I was very happy with it all.

When you call in, you get an automated system. It got all screwed up when I was calling in about my water heater. I finally got ahold of a live person and Cinch sent a person out. But they wouldn't replace my water heater. It was 20 years old and rusty. You could see the sides where it had leaked around it. The guy that came out said, "Without seeing leakage, we can't do anything."

Cinch has taken real good care of me. I’m real pleased with them. I just call them and they handle the rest. Then the service man will call and set up a time to come out and take a look at the issue. If he has to order a part, then he'll do that. When my furnace was out, the first tech that came out wasn't very knowledgeable. But he was nice and real honest. I couldn't have been happier with him, even though he couldn't fix my problems. He said it was above his head so he turned it back over to Cinch. That was when they sent Brent out from Sherwood Heat and Air. He did an excellent job. He kept me informed and said, “Okay. So, an order, they said it'd be here in three days or whatever. And as soon as it comes in, I will be there.” Then I got information that morning that the part was in and he was there by 1 o'clock installing it. The lady that answered the phone was also really awesome.

I have made the mistake of having a home warranty policy with this company now for five years, previously the company name was just Long&Foster insurance. I thought I was being a proactive home owner and obtaining protection against costly repairs by paying an annual policy premium. I was however incorrect. Although this company claims to cover a wide range of repairs and replacements, in actuality their business model is to collect an annual premium and then charge an additional deductible for every service call, to then only refuse to perform any service at all with, for lack of a better word, laughable reasons. Just a few of many many examples come to mind. 2 years ago the ceiling fan in my family room stopped working. This is an item that is supposedly covered in my Cinch home warranty. I called, scheduled an appointment, and paid a $125.00 deductible for someone to come out and repair and or replace the ceiling fan. Someone did arrive at the scheduled time. Confirmed that the ceiling fan was not working, however then said because the fan was in my family room with vaulted ceilings that it was too high in the air for him to replace, and refused to do anything, simply leaving with nothing accomplished. I of course followed up with Cinch on this, they did nothing, and I still have the same broken ceiling fan in my family room to this day (see attached photo). In another example, my 2nd floor heat pump stopped working this past summer. This is another item that is supposedly covered by my warranty, for which I pay an annual premium. I again called, scheduled an appointment, and paid another $125.00 deductible for someone to come out and repair/replace the heat pump. Someone arrived at the scheduled time, however after 5 minutes stated that the attic unit would need to be replaced but refused to do it, because one, it was too hot in the attic, and two he would not make enough money to do it, and it wasn't worth it to him. He continued by stating that no other company would do it either, and simply left again with nothing being accomplished. There was zero follow up with Cinch and to this very day, I still have a non-functional 2nd floor unit. Then there is today. My furnace stopped working and began leaking oil. This is once again an item that is supposedly covered by my warranty. I called, made a service appointment and this time paid a $165.00 deductible for someone to come out and repair/replace the item. Someone again arrived at the scheduled time, however after 10 seconds and never laying a finger on the unit, went to his truck, came back a few minutes later and said this wasn't covered, and left. I of course wasted my time by calling Cinch again. For the first hour, the representative told me that the claim was declined, because after allowing the service tech access to my home, and walking him to the basement, to of course show him the furnace, I then removed the cover plate for the tech, so he could access the interior of the furnace (photo supplied). The rep stated that the claim was being denied because I touched the furnace!! After, of course, disbelief at what I was hearing, I spent more time on the phone with whom I was told was a supervisor, only to receive a new story now as to why the claim was being declined. As previously mentioned the furnace stopped working and was leaking oil. To avoid 200 galloons of oil leaking and spilling all over the basement of my home, I of course disconnected the oil line on the furnace. The Cinch rep now claimed that because I disconnected the oil line(for obvious safety purposes) that the furnace had now been "disassembled" and not eligible for service (see photo of alleged "disassembled" furnace). Of course, further disbelief at what I was hearing. Additionally they refused to refund the deductible for no service actually being rendered, as they had in all previous examples mentioned. I finally came to my senses and cancelled my Cinch home warranty. Here I am 5 years into owning this home. I have paid Cinch roughly $5,000 in annual premiums and by my estimations another $1,500 in deductible payments, and all I have to show for it, is a broken fan, heat pump and furnace. I hope others can learn from the knowledge I have gained the hard way, and stay far far away from this company. They are not here to provide a service, but to take advantage of home owner's that believe they are doing themselves a financial favor by trying to protect themselves from costly home repairs. This is not the way do it. Please research other companies and stay away from this one, unless you want to be left with empty pockets and broken home components. Take care.

Submitting a claim to Cinch was very easy. I just called when my dishwasher was broken and they gave me the claim number, sent me the phone number and contact with the insurance. Somebody came and fixed my dishwasher and they left me the phone number and said if it has still the same issue, I'd call them back. After that, I didn't get any problems.

Cinch is a good service to have. They cover a lot in the house. I've signed up online for the contractor to come out. Cinch told me to confirm with the company, which I did, and that company gave me different availabilities, which was sooner than what Cinch said. The contractor came out the next day, the day they said they would.

I was very skeptical about Cinch because I had a bad experience with a previous company. But when our furnace broke, I got most of it covered under the Cinch warranty so I was pleased. The repairman was awesome. He was able to get us temporary heat the first day that he came out, which was when we had the issue. Then he was able to replace the furnace yesterday.

I called Cinch for a claim and that went well. It was quick and easy. They told me who was coming. The weak part of the process was getting in contact with a rep. They got back to me and said that they would see me three days later. This was for was a heating issue so that was a long time I had to wait when it was the coldest time of the year when it happened. That aside, the tech was was great. He explained to me what was going on and I understood it. I got a little knowledge of what he was talking about. He knew what to do. Now, my unit is functioning well. I like that with Cinch, I didn't have to pay anything for the repair.

We submitted a claim not long ago and the process was pretty simple. I filed it using the online portal and the people who were assigned to me contacted me in order to schedule a time. The techs they sent out were very helpful and the drain is now fixed. Last year, we called to get our dryer repaired and that was similarly a positive experience. I'm pretty happy with Cinch but I have one complaint about billing and renewing the policy. There is no way on the portal to just enter information to continue my policy. There was a whole situation where we thought it was going to auto-renew but I received a call from a representative to renew my policy because it had expired. When I received the call, I was kind of skeptical and I had to confirm that that person was even a Cinch representative. We had attempted to just put our information in so we could set our policy on auto renew but that didn't happen.

The toilet was blocked up. We did the claim online with Cinch. The problem was that this thing occurred on Sunday. So I had to wait till Monday. But everything worked out okay. The techs were very knowledgeable and they were able to clear the situation for me. Cinch is reliable. However, they raised the price without telling us as a customer. I spoke a while back to somebody and I told them to send me a brochure of what is new and what is old, and he said, "Yes, I will send you a brochure as soon as possible." But they never did.

When I submitted a claim for my cooktop, it was an easy process. I went online and did it. I called the company that was assigned to the claim and then we arranged for the time. The tech was a great guy. I called and connected to verify that everything was doing well. There was a part to be ordered. He did that and it arrived. Then he came. It’s working fine now. It was a very good experience.

The customer service with Cinch is excellent, except, it's extremely hard to understand some of them. The technicians are also excellent. There was just one who was extremely rude. I didn't say anything because it was the fourth time a technician was coming out to my furnace. There had been a leak somewhere. There were two leaks, one in the furnace itself which is dangerous, and then one with the piping. He came and it was like there was nothing wrong. I said, "Let me show you." I showed him and he got frustrated and said, "Well, that's an easy fix. I don't know why I'm here.” He did fix it. Otherwise, the rest of them were really good.

I filed a claim for the garage door opener and the agent that I talked to didn't seem to know anything about the problem. She ended up telling me that it wasn't covered so I went ahead and took care of it myself. The second claim was the furnace and it was handled quite well. They gave me the name of somebody and they made it out the next morning. Everything went real well.

We like Cinch. We used them once and they did a great job. Their contractor repaired my burner. The claim process was a little mind-boggling at first because I don't use the computer. For me to book it online was kind of weird. But we got it taken care of and they came promptly. They did what they needed to do. They ordered the part we needed and came back promptly. The only thing I had a problem with was they kept sending me a message telling me to schedule my return service though I had already done that.

I had someone come out and check the furnace. He gave me three different things that were wrong with the furnace for a total of $1,400. I called Cinch and they sent me their preferred HVAC company. They came here, looked at it, adjusted something, and nothing else was wrong. Two days later, the heat went off on the house. I called Cinch, and they got ahold of that same company. They came back out here, and there was an adjustment that needed to be made. It had to do with something with the air temperature outside that cooled rapidly and caused some issue with cold air coming into the furnace too quickly. I was very pleased with the company. I didn't appreciate paying $200, but I understand that a trip charge is gonna cost me 100 bucks, regardless. But both times, the company that Cinch chose was great. I was happy with the end result. Cinch gives me peace of mind moving into a new house with a lot of things, that there's somebody there that's got my back. I'm happy with that.

A plumber came and fixed a leak in the toilet. He was perfect. He did what he was supposed to.

Cinch is better than most. I've had others and they were not as responsive. They might have been less expensive, but you pay for what you get. Recently, my furnace was not working properly. A contractor called me the next day, and the next day, they were out here. They were very professional and concerned about what the problem was. They put slip-ons on their shoes.

Submitting a claim to Cinch is okay but I don't love it. The last time I went to submit a claim was for my washer leaking. The online process to do it was very glitchy and I had to resubmit three times. I got billed three times total and two times it got reversed immediately. After I make a claim, I normally know the name of the company and the day they will be coming. That's another thing that I don't love because it's normally an entire day's range, which makes it very difficult to schedule myself around it. But the last time I submitted a claim, I was able to pick the day the techs were coming so that was really nice.

We had two claims with Cinch. One was the expansion tank needed to be replaced and the contractor came out and replaced it. The other one was a refrigerator that the ice maker wasn't working. Someone came out and checked that. They said that there wasn't anything wrong. It just needed a filter. They said that they don't put a filter in. They told us to go on Amazon and get a filter. We got a filter and put it in. But it still wasn't working. I called them again and they had someone else come out and found out that the filter was put in incorrectly. When I made the claims, it wasn't hard to get in contact with them. It was hard getting them back again.

Cinch's service goes up and down. The latest agent that I've had has been Two Brothers Gas and Electric and that did not go really well. The gas heater needed to be replaced, so I put in the call to Cinch and got Two Brothers up here in Fairfax County, Virginia. I already paid the $140 but when I set up the appointment, I was presented with a bill for $630. It listed permits, removal of the water heater, and other items. I asked Two Brothers to send the information on this because it was a fair amount of money, but I got really no help from them at all.

My parents recently purchased a home and within three months, the furnace acted up. I called Cinch and they explained the process. I paid the money needed, and they had someone there the next morning. It was fixed within an hour and it was perfect. Cinch was amazing. It was super easy, simple and fast.

I'll keep my contract with Cinch. They have been fine and I'm satisfied. Our refrigerator went out within the first year and we didn't have to worry about a big out-of-pocket expense. And two years ago, we had to have a new AC unit. I also had to put in an order yesterday afternoon. The same refrigerator they replaced is now acting weird. We have somebody coming out tomorrow.

All support that we've been getting from Cinch Home Services have been great. However, on my account, I can't see any history of my past claims on their website. The exact same thing broke that broke last time I filed a claim. It’s not I don't have any claims, but I do. The very last claim I had was for a plumbing issue. They ended up having to replace the two water supply line valves where you turn the water on and off the washer, because they were leaking. The tech was wonderful. He's such a nice guy, clean, very knowledgeable, fast, and easy to communicate with. So far, the techs from Cinch have all been very professional and timely and responsive. I've been happy with all of them.

They repaired the refrigerator. It wasn't freezing. They checked it out, ordered the parts and came back and fixed it. The techs were also very friendly. It was a good experience. They also had been out to fix my heating unit. They cleaned up their mess and they were very polite people.

My most recent claim was for a gas clothes dryer and Cinch called to have a serviceman from the area come by and look at it. The tech came and said the unit we had was too old to get the part that was needed so they would replace it. They contacted me from the home company saying that they would replace it with this model if that was okay. We said yes and they had a fella come and install the new dryer. We had been without a dryer for quite a while at that point and I asked if there was any way we could get it a little quicker. They said I can contact someone on my own. I did that and I paid him.

When I submitted a claim with Cinch, it was a positive experience. It was very straightforward. The only downfall was the distance. There was nobody local in my area, so they had to reach out to a distant contractor about an hour and a half away. There was a little bit of a gap in lead time. But overall, it was an easy process. They mailed me information on my account, so I had the steps laid out going into it. I knew when to call and who to call as soon as I found out something was wrong.

Cinch Home has been wonderful. I used them when my water heater sprung a leak and the techs were here with the new water heater the next day. I also used the service for the leaky shower drain and the techs were here the next day to fix that. I got other stuff going on with my flooring and the techs have torn up half of my flooring. That happened back in November and now, I've got half of my flooring pulled up. The same guys did both jobs and they were great.

I did an online thing and Cinch sent me an email with who to contact for my plumbing claim. I then contacted the plumber and they diagnosed the problem on the first trip. Then they had to come back.

I submitted two claims with Cinch. The first time, it was very laborious trying to get through the phone tree. Their 800 number is very easy to contact but their automated system is very difficult. I was led down a cul-de-sac but I wasn't able to talk to a representative. The internet wasn't very helpful. It was quite a problem but eventually, we got it. Once I was able to talk with somebody, the problem was solved rather quickly. In both cases, they were plumbing problems. I didn't have any contact directly with anybody from Cinch until after the second appointment was scheduled. Then a sales person called me to want me to renew my coverage in January when it was not set to expire until April 4th. I didn't appreciate that very much. I told the salesperson I'll address that when it's about to expire in April. Other than those, everything about Cinch is terrific.

I've had about three claims over seven years with Cinch. Their technicians are doing good. I had one situation which was just a one-off of a new employee that didn't know what he was doing at all. But after I asked him a couple of questions and said, "Why don't we just reschedule? You get somebody else to come here," they were able to figure it out. I would recommend Cinch. I know a lot of people have negative experiences with a business like that. But overall, I haven't had that back and forth with Cinch such as "Hey, we don't cover that. We don't pay for that. We need this documentation." They've been helpful and reasonable in what they ask us.

My stove pilot kept going out. I would come home and have a house full of gas. The tech tried to do what he could do. He said he had to get a couple of parts but Cinch couldn't get them. So, they wound up giving me a check to find another unit. The whole claim process took over a month and it was hard to get in touch with them. No one got back to me 'cause I was calling the wrong people. The lady that had me to get it, she said, "Well, it's under a different name." and I was like, "Well, who knows that?"

I made a claim on the control panel on the front of the stove. A Sears representative came out, reviewed the stove, sent the information in and I was sent an email offering to a cash buyout for the stove to be replaced. They provided a replacement stove also if I chose that. I chose the cash payout. It all went smoothly and was great. I like that with having Cinch, I've got someone in my corner if something breaks that is covered. We had a company from Tuscaloosa that replaced our upstairs heating and air unit that did a poor job and had to come back out and correct their mistake. But other than that, it's all been positive.

Cinch seemed to be something that would be economical as far as addressing my needs around the house as far as repairs. One benefit of having the warranty is that I've saved money and it's convenient also. I don't have to worry about calling different people and getting different prices. These people are very consistent and they come out when you need them.

I called a couple of people, and then the manager was a very nice guy. He told me the number and I called and, within two days, the guy came to the house and fixed it. He did a wonderful job. He was extremely friendly. My problem was that the fridge kind of smells and the food was spoiled faster. But ever since the service, I have had no problem. I am satisfied with the work that he did. But now, I took my condo off the market, so I don't have the home warranty anymore.

Cinch has been great. They do their job. They give me a number of somebody I can call right away to have something fixed. A repairman was out yesterday. My refrigerator was having a problem with water not working on my refrigerator door. He called Cinch to get information regarding the part to see if it was covered. It was a very nice guy on Cinch's side that said yes, the part was covered. They're ordering a part and they'll be back out. I used to use the TotalProtect, and they were always great. It's just a little bit different because now, you pay upfront.

The price keeps going up every year. I also ended up paying $165 for them to come out and then $300 and some dollars for the actual work to be done because it had to be modified 'cause the hot water tank was 15 years old. But I had somebody out to fix my dryer last year and that was fine. I also had a new garbage disposal a couple of years ago and that was fine, too.

I like the simplicity of being able to access everything online. When we first moved in, we were able to call in, talk with a live person and get an immediate answer to our questions. Recently, we had to have our water heater serviced. We were losing hot water early in the day. There was an issue with the sensor. Cinch got me set up with the people who were gonna service it. I got a call from them within a half hour. They were able to come out the very next day and service it. It was good service all around from both Cinch as well as the company that they sent out.

Cinch has a home warranty that I'm satisfied with. Also, the tech was nice. I couldn't ask for a better person. I feel at peace that if anything goes wrong, I have someone to call who can help me.

Our microwave broke a month into us living here. And it was one of the ones for over the range. I filed a claim and it was a simple process. I paid Cinch Home Services $115, and they found a replacement. I accepted it. The contractor came in, got the work done. They were very respective, worked quickly, very professional, went ahead and took some pictures of it, and I signed off on it. They were here in less than five days, installed it in less than five minutes, and it was great. I'm very happy with the service that I received. I was looking at potentially doing it myself. The microwave alone would be over $400, and that wasn't even installation fees. So, I was very happy with the price and the quality. Fingers crossed, nothing else breaks. But if something does, I'm in good hands.

The shower had one of those pinpoint needle holes and it ended up spewing out a lot of water on the floor in the bedroom. We enjoyed having Tom and Tom. They ended up getting the issue fixed that day. but something loosed up in the pipe and they had to come back an additional day. But that was fine and they had no problem with doing it. Overall, everything has been great with Cinch as far as the service and getting things fixed fast. Everything is very efficient.

We recently had to submit a claim for an oven that didn't work. The contractor had an issue with the replacement because of backordered parts. But the tech was good.

The contractor came out, fixed the heat, and left. He was good. I found out that I had to pay a deductible upfront. But that's okay.

Cinch does a good job. The last contractor that we had was very good. It took a couple of times to get the problem solved with the heating system, but the tech worked very hard at getting it. They had to order a part, so that was what delayed it. But once the part came in, it took him a while, but he finally got it put in and everything was corrected.

I had a claim and submitting it online was relatively easy. But I was a little alarmed at the additional surcharge that's now being applied. That was not anywhere in the documents that I had when I signed for the warranty. That was the only downside but other than that, the contractor who came out was thorough and polite. My furnace had stopped working and the temperature dropped down to 55 degrees in my house. They checked that out and ensured that it was working appropriately. They cleaned the sensor and it's been working fine ever since.

The experience with Cinch has been good but I've had some issues. This last time was fine but the previous time when there was an issue with my dryer, I wasn't so happy about it. The contractor was bad and part of it is maybe Indiana. But I've had issues even getting a contractor. For my hot water heater, that was one that I wasn't particularly happy with. Cinch couldn't find me a contractor and they wouldn't let me get my own for a while so it extended my period without a hot water heater for much longer than was feasible for a living. Cinch doesn't have tons of contractors in my area. Most of the contractors have to come from Indianapolis and they're crappy about it sometimes. So, to make Cinch competitive in my area, they need to have more options and better quality contractors.

Everything is automated and online, and I hate the automated system. I would rather talk to a person when I call in. But I've always been satisfied with the techs that Cinch sends out. A couple of times, it took longer than I wanted, but it still wasn't extremely long before they responded. Cinch sent the name of the company, Joe Blow Plumbing, and I had to call the to make an appointment. Years ago, Cinch would say that they’re gonna send Joe Blow Plumbing, make the appointment with them and tell you when. But now, you have to call the company themselves and set up an appointment. And that's where the delay comes sometimes because they don't always answer immediately. You have to wait for them to call you back.

About a year and a half ago, Cinch had replaced the AC unit. Evidently, the original guy that installed it, did it wrong and burned up some contacts according to the air condition guy this time. This guy came out and fixed everything and did some rewiring and everything seems to be working fine now. Overall, everything's usually pretty good if my claim is something major. I've been with Cinch for about 20 years and for the air conditioner, we had to wait for it to be sent in and ordered and that may have taken three weeks back two years ago. Also, the deposit keeps going up. Originally they were $35, and now, it's up to 125. Other than that, I'm happy with the service.

THIS IS AN UPDATED REVIEW. After posting my original review and my wife to social media about our experience. Cinch reached out to us about the issue. I get that they have to ascertain beyond a reasonable doubt that an item is beyond repair but to even say a 19-year old HVAC is worth salvaging is irresponsible. BUT... Cinch made good on their terms and reimbursed us for the replacement cost of the new unit (the terms were clear that they did not pay for labor and we understand that). They did it quickly after case management understood the complexity of our issue with the rooftop unit since none of the providers on their list were able to do the job.

This company is a big front! Don't waste your time and money with them. When it's time for them to hold up their end of the contract they will give you the run around, transfer you from department to department along with their horrible customer service agent's who speak terrible English if they see fit to just hang up on you they will. If you don't get hung up on you may experience the stall tactics which ultimately will frustrate you even more! Picture having no heat in the middle of winter and they tell you that it could take up to 20 days for them to receive your part (1 week after submitting problem) but no guarantee, this is all due to them looking for the cheapest part available and then they will mail the part to the assigned company and then you will be responsible for setting up your own appointment with the assigned company! Not to mention you'll need to pay your deductible before knowing any of this is going to occur along with a surcharge to just file a claim. If you don't believe this review Google the companies reviews and look at how many 1 star rating's they have accrued.

My garage door quit working here and I used Cinch for that. I called on a Saturday. Somebody called me back that weekend. They were out here Monday morning. They had the part on the truck and they got it going. They replaced the spring which wasn't broken, but it was 15 years old and it could go any time. They did some adjustments to it that weren't under the warranty while they were here. It worked out well.

My experience was wonderful. The repairman came out right away for my heater that wasn't working and fixed the problem super fast. He was super nice. I would get him again.

Cinch has been good. We've had heating and cooling and stove claims with them. The process has changed from when we first did it. When I first did it, I called them and it was a pain because they would call somebody then schedule it. Now, it's straightforward as far as being able to log in and open a request. It could have some improvement though. One of the times, they referred us to contact somebody who didn't service our area. We had to play ring around the rosie. I had to keep calling back to try to get them to find somebody that could come to our section of the city.

I've used Cinch twice. One was a repair on a washing machine and another was when the hot water heater went out which was a major thing. The wait was a little bit tedious when I called, but not too bad. I've had no problems with the people that treated the situations I've had. Both things were covered regardless of what they needed. I added septic tank coverage to my Cinch policy on the second year.

I've had the ice maker and ice maker done. The claims process has been good and everything was great with the techs. We experienced more problems with the microwave and what they initially thought was wrong with it. The tech came back out and fixed the microwave. It was within the first month and there were no charges to me. It's been working fine so far.

I had a bathroom faucet leak, and they were able to change out the bathroom faucet. It doesn't leak anymore. It's pretty easy to submit the claim online. Then Cinch sends a confirmation email of who is coming and their information if I need to contact them. They also send me a text message confirmation as well. So far, it's been a good service.

I had a part that needed to be put in the washing machine. The contractor came out the next day after I submitted the claim. The tech had the part in the truck. I told him what was wrong with it before they came. He took the part out then he put it on. I like that if the issue can't be fixed, Cinch replaces the appliance. I've already had that happen to me when I had my home in Spring, Texas and the microwave couldn't be repaired. Three men came out but they could not repair it. So a brand-new replacement microwave was brought to my house. The only thing was that they sent the wrong person to install it.

When we submitted a claim, there was a little bit of back and forth about what was needed, and what documentation the service providers would need. We did it sort of as a test case to make sure that we knew how it was going to work. But once we had all of those pieces and everything that they needed, it was easy to schedule the repair people to come out and fix what needed to be fixed. The repair people were good. It took two visits for them to come out and fix what was wrong. They came up the first time and tried to fix it, but it wasn't the right thing. They knew what the issue was, and they ordered the new part. Then scheduled the second visit and it was successful. I have gone through many years of homeownership and needed to pay for all the things on my own. So having Cinch in my second home is a nice reassurance that those unexpected costs will be minimized as best as possible.

When I sent in a claim for a toilet that was running, everything went fine. Cinch eases my mind when it comes to my home.

I've had a good experience with them. They went up in price and now they require upfront payment. But other than that, I'm satisfied. The reps are very polite and they assist me quickly and diligently. If I have a problem with contacting one of the service providers, I can call Cinch back and they provide me with someone else.

Claims have been prompt when I ask. The contractors are very good. I like the prompt service and I'll tell people about the professionalism that they do their jobs with.

Cinch has helped me keep my house in line. I have an older home and it's a good service to have. Submitting claims is very easy because I can do it online or on the phone. The last time I submitted online, I got a return phone call from the service provider within a couple of hours and it was a weekend. I was impressed by how efficient the system is. I've had some very good contractors and the last guy was super great. He got the job done within a short period of time.

I've used Cinch a couple of times, and I've had issues where there was a misconnection between the servicer and Cinch. One example is I have a tub and shower valve that they came out to look at. They said, “Hey, you called this in as a regular waterline. You need it changed, so that we can do the work.” I changed it, then they came out and did another job, but it was a separate thing. They took care of that and marked both jobs, “Completed,” and I haven't heard back from them. Aside from that, having a home warranty is more beneficial than doing an insurance claim, and it covers things that insurance claims wouldn't necessarily do. It's nice. I like the system. Cinch has also been rolling out situations where if it's an install on something, they're partnering with some guys on it, which is a great idea. ‘Cause I have a lot of different things that need that, too, and it's nice to be able to just make that claim. All in all, they're doing a good job.

We had a complicated issue with our sump pump. I had to do some work that was not covered by the warranty so that we could get the work that was covered by the warranty. That took some work to coordinate all of that. It could have been better coordinated. But it seems to have turned out okay. The sump pump people were wonderful.

Our microwave broke, so we did a service call online then Cinch responded the next day. We have a built-in microwave, and that model was discontinued, so they offered a replacement. We got a pay-off and bought and installed it ourselves. Having a home warranty offers peace of mind if anything breaks, and with our next house, we're gonna sign up with Cinch. It's a good company. It's bad that we didn’t do it before.

You can submit claims to Cinch online or by a phone call. It’s easier online and you get through much quicker. But dealing with the reps is usually a little difficult. Everyone has a very strong accent. I don't know where the call center is located but it's usually not someone who has a Southern accent like myself so there is a language barrier. But the techs that Cinch has sent out are local people and they’re usually great. For the most part, the work has been fabulous. There is one company though that Cinch uses and they’re terrible. It’s R&S Heating and Electrical and I do not want to use them ever again. You wait weeks and once they're contacted, they never contact you back. They may come and check on something and then never come back to finish the service. I've had to complain about that more than once.

I bought my condo that I live in now and a one-year warranty was given to me. I'm a single mom on a very fixed income because I became disabled and I realized that everything in my house was old. If things broke down, I couldn't afford certain things to fix out of pocket. So, I kept going. I had to call on the first year and it had a quick turnaround. The vendors they sent out were nice. I only had one issue but Cinch was positive to get another vendor out. I had a plumbing issue and I wasn’t quite sure how to categorize it on their website but it didn’t matter. They had someone call me by the end of the day and then someone was out the next day. So you just pick whatever service you need whether it's an appliance or your HVAC and then the more specific issue, and then they line you up with the right people and they give you their information. But usually, the service company will call you. So, it's seamless.

Cinch has been great. My microwave broke and they replaced it. I live in a very remote area, so they did not send a tech out, but they sent me a check so I could buy the microwave of my choice.

Major things happen, and having a home warranty pays off. We had things all happen at the same time, and we had three repairmen coming out. One of them came and took care of the issue, and he was very good. The other two were due to come out the 28th of November, but on the 27th of November, my husband went into the hospital. Right now, I am still sitting in the ICU at the hospital with him. I got ahold of the local plumber, explained to him and he just said to call when I could. I had no idea it was gonna be this long though. I was also able to cancel the one with Sears for the AC, but I'm doing these things from a hospital. I had a local phone number from the plumber because he called me to set up the appointment. The other one was done through texting and there was no room for postponing.

Sometimes, the claims process is a little challenging because Cinch doesn't always want to immediately provide the solution that we're oftentimes looking for as customers, but sometimes, we get there. The work by the people in the field that come to the house have a lot of quality. There were times when I had some random people come out and they didn't even know what they were supposed to do, so they tell me that they can't do the job and leave. As of late though, the people who have come out have been good.

When we purchased a new home in August of 2022, we were provided with a 1 year Cinch warranty on all of the appliances. In December, our freezer and ice-maker failed, so I decided to contact Cinch. When you try to contact the company by phone or via e-mail, you get a message stating they are experiencing an unusually high call volume and are referred to their website. When you try to chat with them, they make you wait and wait to chat with a human. Even though our policy had a $100 deductible, I was charged a $15 non-negotiable surcharge due to "increased costs".

The technicians are great, but trying to get ahold of customer service and them not knowing much on their part about when stuff are gonna get processed could be better. We waited a few weeks for them to process everything, the repairs and all the parts. Apparently, there was an estimate for a different thing that was wrong with the HVAC system, and we had to wait even longer for that to get approved again.

I've dealt with Total Protect for a number of years. They are good. I just had my furnace replaced for $1,110. The warranty covered the unit itself. I just had to pay for whatever it was they said I needed to pay for.

I used Cinch two weeks ago and they were great. I like that it's just one number to call and it covers a lot of different services. It's on a rental, and it's just me. It was a good experience overall for me.

I've had a good experience with Cinch Home Services. I've had a couple of claims and the last one was for my refrigerator. The process is convoluted, when you call them and you have to do something. However, I was happy when I got the person. Cinch gave me the information that I needed to contact the service provider, and he was excellent when he came out, so I'm satisfied.

Having a home warranty has worked out fairly well for me, but not in every case. Cinch responds well, but I had a problem with a dishwasher claim and eventually, I gave up and bought a new dishwasher. That was disappointing. With my last case though, I had an electrical issue with the outlets and some circuit breaker issues and they resolved it. It worked out well. The technician I had was great with the electrical too.

Whenever I have a claim, I just call Cinch, and they give me the service number and take care of them that way. Their work is good. On the weekends however, it's hard to get ahold of anybody.

Do not use this company. I had a furnace that was not working. The outside temperature was in the 30's. I contacted Cinch warranty they said they had no one to service my area. After they collected $100.00 for a service call. After three calls they finally said they would send someone in one month. Again,its 30 degrees in the winter in Indiana. I had to pay for a $6,300.00 furnace out of my pocket,even with home warranty coverage. I submitted a claim. I had purchased this home and had two inspections prior to the purchase stated it was in good working order. Cinch stated the furnace was not in good working order and refused to pay. Their work and coverage is worthless. Do Not Use this company.

When we turned our furnace on and when we turned it off and on, it clunked. The guy Cinch sent out looked at my furnace and said, "You got some kind of a flame sensor." He said that was bad. He pulled it out and showed it to me. There was a little wire, and he wanted $380 to fix it. It was an outrageous amount, so I said, "No, I'm not gonna do that. I'm gonna call the warranty company." Cinch sent out a company from down in Miamisburg, which I live outside of that, and I had to pay the guy 150. He was the guy that gave me all that song and dance about that, and I was dissatisfied with that. I'm not even sure there was anything wrong with what it was that he was looking at. I'm not sure that guy wasn't trying to stick me with a big bill.

We did a claim on a plumbing issue with Cinch. They got somebody out right away. Within an hour, a plumber called me to schedule a time. The issue got fixed.

I've had Total Home Protect for I don't know how many years, and they've really helped me out in some really bad binds. Not too long ago, I had a dryer that went out on me and through my home warranty company, I had a technician come out. They would get one part here, and that part didn't work right, then they’d get another part. It went on for three months before they realized they couldn't get the part. I was still looking to get it, and the next thing I heard, Cinch contacted me and stated that they were going to give me funds to buy another one. That was my first time dealing with them, and they were very prompt. I was also surprised that they helped me, because it seemed like I was dealing with a different company at first.

Getting a technician's name and phone number to get something scheduled has been really easy, and it's one of the reasons that we've kept Cinch. Even though there's been a couple of years to where, thankfully, nothing's been severely wrong, Cinch has come through on the times where we've had issues with multiple appliances in the house. Stuff happen morning, noon, and night where things aren't always open, and the fact that I can go online, make that claim and get that process started at any time is really beneficial to my family.

Up till the last time, Cinch's customer service was good. I had to deal with a refrigerator. They decided a part of the refrigerator wasn't covered. They just wrote me off. But I'm still gonna stay with them and renew. I've used them four times in the last five years. They've been fast. Most of them are heat-related issues. Now we’re dealing with a fan on an air handler.

So far, so good. We have the microwave and the AC unit changed and the refrigerator fixed. Swapping the AC unit was very rough, but it ended up being resolved.

My husband had noticed that there was dripping from above in our bathroom, so we called Cinch and made a claim. Then the plumber came and took the toilet off. He said the issue was the rubber thing that hooks the toilet to the floor and he could work on it. It was quick. Everything's good. When our oven went out, it was ancient and Cinch told us that they could replace it for a certain amount or they could give us the money to buy a new one. So they gave us the difference, and then we went out and got the one that we wanted. It worked out really great.

Cinch is very cost-effective. The very first time I tried to use them was very difficult though because the system was down and it was all online. I had to wait till the following day. I was going to cancel the plan, but it worked out fine. After that, I haven't had any issues. Submitting a claim is okay if you're computer-literate. I don't know that it's the best form for everybody because it didn't seem to have an online possibility.

We have complete home warranty 2 years with Cinch and had our furnace fail and needed complete replacing. We paid out of pocket 6934.00 for new and CINCH reimbursed us 2044.00 for it. RIPPED OFF !!!

Even though Cinch's premium is higher than their competitors, they're a good insurance to have. I've been recommending them all along to all my family members. However, nowadays, you have to do a claim online. It's very frustrating sometimes. When you go online, it's only certain options they give you. You have to communicate with somebody. But when you call, it takes a while to get somebody. You have to wait till the night time. That’s when you’ll reach somebody easily.

The wall oven was not working. I made the call for the contractor and they came within a day or two. They called back fairly quickly. They ordered the part and they initially thought it was going to take several weeks. But it was back within a week or two and they replaced it. It’s working fine now. The communication was great. The tech that they sent out was really, really good. He was very friendly, personable, and knowledgeable. So it was great to have him come out so quickly.

Submitting a service request has been very easy, and the reps are always very polite. The technicians are awesome too. They've all been very helpful. The work that they've done was what fixed the problems that we had and we haven't had any more, at least with those things anyway. I would recommend Cinch. It seems helpful.

It was not easy to get through to Cinch Home Services. It took a long time. They want me to do everything online. But I wanted to talk to somebody. I paid for this, and I want to know when they would get somebody out here, especially when the air conditioner was broken in the middle of the summer. When we weren't satisfied with an answer they gave, we reached out to the local rep, who's the rep for the entire state, and she got the ball rolling quicker which was nice since it had to do with the air conditioner in July. Also, we have liked who Cinch has sent out. And it has just been for the HVAC. So if there's any issue with the air conditioner or the heater, we request them. So far, we've been satisfied with Cinch.

The customer support has been great. I love it. The gentleman that came out explained a lot. He was kind and patient. It was amazing. All of our appliances are covered and the policy that I got covers a lot. Having the warranty with Cinch is a no-hassle process. You call them, they send someone out, and they have to either repair it or replace it. It's real easy.

Seemed like a good idea buying a warranty with the home due to 25 year old age. $1500 warranty was for the most part worthless. First I called about a hot water tank that stopped lasting more than 30 minutes. They said it must of been having problems before the warranty so it's not covered. Then I had a microwave problem and they fixed quickly. Had a few pool furnace problems. One of the problems on the pool was some wires were eaten by rodents. However I had 3 other problems completely unrelated to the wires - like a bad temp gauge, some bad seals, and a bad pump. They said because one had to do with rodents they would not cover any of them. Worthless company - I would never recommend outside of basic plumbing and electron issues. DO NOT BUY the better warranty.

In general, I have had a great experience with Cinch but right now, I'm dealing with a situation in which I've had to wait a week. They don't have a lot of providers that work on pool pumps so every time I have an issue with mine, it takes them two or three days to find someone. Also, for this claim, I have gone through three providers. Two of them did not service this problem that I'm having and one was a no-call, no-show. I'm still waiting for Cinch to find me another person. I'm not thrilled with them right now.

The customer service representatives have been fine, and I've only had a problem one time with a service technician. Other than that, all of them have been great. Having a home warranty policy offers a safety mindset that I don't have to dig in my pocket for a big lump sum. I got my sister to sign up with Cinch too.

We've had a good experience with this program. I can call somebody and they're going to send somebody here that knows what they're doing. It puts my mind at ease. It's a good thing to have because it saves you money in the long run.

Initially, Cinch Home Services didn't have my claim number or something was not in their system. So, it took a while before they were able to properly identify me as one of their claim holders. But that was the only hiccup I had. The biggest factor was the contractor came quickly. It was a situation where my furnace was not working. As we get into wintertime, we don’t want to be without heat. It took them a couple of days, unfortunately. Those days, it was not as cold as it is now, so I was fortunate.

The engine on the furnace system gave up for some reason. I'm so thankful for Cinch because I have got no time to be dealing with people on the phone. The technicians were fast and efficient. They were polite, which is something that sometimes you have no control of. I liked them. They had to replace a motor on the unit. I highly recommend Cinch. They're a lifesaver.

Submitting a claim was a little difficult. It wasn't picking up my type of refrigerator so I had to call the 800 number. But it all went well when the tech came.

I have an 800 number that I call, and it's easy to get through to a rep. So far, the only thing Cinch serviced for me is my refrigerator. The service has been fine, but I've found that it's leaking again, so I don’t know what the problem is. I’m trying to call again to try to have them come back. Besides that, it doesn't take Cinch long to have the repair people try to get here. They were fast and efficient with the services they did. My family member contacted Cinch and she's got the service now.

I appreciate the fact that the portal is pretty easy to use. It's simple to go in and log details. The last claim I had was for an appliance repair. They sent out a tech and got that resolved right away. The tech seemed to be pretty knowledgeable and efficient.

I like Cinch Home Services. I've been with them since they were Cross Country years ago. I have three of these things. I've gotten two heat pumps out of it, which is a hell of a thing when they're $4,000 apiece. They replaced them both. But recently, I had to hire my own plumber. Cinch Home Services didn't have a plumber available. So, that created a little snafu.

There was a gas leak. It was horrible. Then I had to change things for the water heater. I paid $100 so a contractor could come and look but they never came. The day after, Cinch found another one and they came. But Cinch refused to pay anything so I paid over $4,000 from my pocket. The second thing was a problem with the oven. When the people came and looked, they said, "If you use the gas, you cannot use this oven. If you use the oven, you cannot use the gas." I paid 100 bucks but Cinch just sent me someone to check and fix it. They were not going to replace it. They contacted me and I appreciated them for that but I'm not happy with Cinch.

The reps at Cinch Home Services have been good at helping coordinate dates and scheduling. We requested service for our water heater and it went well. We don't have any issues or complaints.

Business model appears to be making resolution impossible so that you just solve it yourself. I was lied to repeatedly. This would be an excellent case study in horrendous customer service. After nearly 3 weeks without a water heater we simply took in upon ourselves to solve the problem. The local contractor they wanted to use seemed to have a little side hustle going to charge the customer absurd extra costs, and their customer service model is clearly to avoid paying any claim. For example, they repeatedly insisted they couldn't find a water heater in our area, yet I found several, told them where they were, offered to pick them up myself, but each time was told they needed to pass the information on to their "research" department to see if they could get the water heater. At one point they were telling me the supplier didn't have the water heater, while I had the supplier on the other line telling me she was looking at the unit. I suspect they stay in business because realtors get some incentive to get sellers to buy this warranty for the buyer, but then the buyer is screwed if they ever need to file a claim, and Cinch has no incentive to do better because they just keep selling these policies to realtors, and buyers never know how bad the service actually is.

The service is terrible! The supervisors are only there to deter you from getting an appropriate resolution and protect the company! I have been attempting to get a plumbing issue resolved for the last 5 months. I pay nearly $80/month plus $100 deductible for each repair, only for them to turn around and say that they don't have any service providers in my area and that I should pay an additional $125 travel fee in order to get service in my metropolitan area! I also have additional damage because the leak was never repaired! They never offered me a refund and they are telling me that my deductible is about to expire even though they never sent a technician. Another time their technician wrote up the report incorrectly, the claim was denied, and their only resolution was for me to start a new claim and pay another $100, in spite of the fact that it was an error on the part of their technician! Each time I called I got a different story and every supervisor insisted that they could not do anything further!

My oven wasn't working. The techs replaced the computer panel where the clock is. They ordered the part and it came to my house the next day. The tech scheduled and came a couple of days later to install it. Both techs were very nice. Cinch has been very good. There have been delays but that was because of not being able to get parts. The service people are always good and they get back to me. Also, we had a previous issue with our air conditioning unit upstairs and they ended up replacing it. It was an older unit and they couldn't get sufficient parts. They said it was better to put another one in. So, we're very happy.

Everything turned out really well. Submitting my claim is simple. I log in and tell them what the issues are and they call me back. The only issue I've had is that the the techs come out and they do not have the parts on hand. So I have to wait longer to get something fixed.

The first time I used Cinch was wonderful. The contractor they sent was exceptional. They were very thorough and stayed until they completed the repair. The second time has been frustrating. We filed a claim for a leak in our bathtub. It was two weeks or more before we were able to secure an appointment. When their contractor came, they just said they couldn't fix it, and they would have to contact the warranty company because the whole thing needed to be replaced. We've never heard back anything at all from either the plumber or Cinch. Also, Cinch's app doesn't work at all. Every time I try to use the app to submit a claim, it tells me it's not possible and I have to call. But when I call somebody, I'm disconnected several times.

It isn't easy submitting a claim as I'm not used to not talking to people. Everything seems to be on computer now, but I like to talk to people. Most of the time, they just line up everything. And then you do talk to the service people when they come work on it. So far, everything's been okay with the contractors. The only claim I have going on is for my central air unit and they're still working on that. It's 28 years old, and it's been having problems. The Sears techs recommended it needed to be replaced. Cinch sent somebody to take pictures of the unit. But that was two weeks ago and I haven't heard from anybody since. Other than that, they did well. Cinch has done me good. I don't have to worry about major bills. Check them out.

It's not that easy to talk to anyone at Cinch, and I have to pay a deductible right off the bat before I can even do anything. I had someone from a heating and air company come out two times in the past five months, and they were very nice and prompt. I was very appreciative because they came out fast. The first time they came though, they thought they fixed everything. They fixed part of the problem, because my unit would come on and shut off. However, I was still hearing this weird, loud noise, and it got even louder so I called back and asked the company to come back out again.

When I first started with Cinch, I like the responsiveness and the ability to kind of book an appointment if I have any issues with my homes as soon as possible. That has changed in the past two claims that I filed. The first year, I didn't have any claims. The second year, it was right through the middle of it, I had one. It was still great. Then this past year has just been a headache. I had a problem with one of my AC units during the summer. We had an appointment with Sears that was canceled twice. I called customer service to talk to them to help me get an appointment. They said they couldn't get me one. Then they told me that I could go ahead and find one. Then I was told that if I do find one, then they would reimburse me. I found one to fix it and then I submitted a claim for reimbursement. I got paid less than what I spent on the fix. So, all those things are kind of like really not as good as I expected.

The benefit is I don't have to buy a brand new product at cost. But the downfall is the amount of deductible I have to pay for regardless of the amount of the repair. If they make a $50 repair, I still have to pay them $125. Also, I wouldn't recommend the last techs who came for a home repair for anything. My dryer was overheating and the techs said, "Oh, your vent is clogged." even though there was plenty of hot air coming out of my vent outside. They ran a brush into a soft vent, destroyed it and left. They didn't give me a receipt nor a phone number. It cost me $450 to have it repaired. Other than that, I have recommended Cinch to several people.

The tech was very helpful and realistic about what could be fixed and what couldn't.

My experience with Cinch has been pretty terrible. They have extremely poor customer service. They farm out their customer service to a country. They have terrible wait times. They, overall, are a terrible company. They did cover two claims that were nice claims, which is great, but my basement got flooded due to them because they didn't cover a claim. Then, it ended up covering after the fact, but it was after my basement was already flooded. It's been a nightmare working with that company, and I'd never renew with them again.

With them, I don't have to worry about something breaking down. The reps are very helpful and the techs have very good work ethic. They've all been more than helpful and they explain everything that's going on. The techs serviced my ice maker and it still isn't working right. He suggested running a new waterline We're gonna run a line and he said if that still didn't work, then he'd come back out and the issue must be the pump he put in. I was very satisfied. I haven't had to use my warranty for so long but once they answered, it was a smooth process.

I like being able to just call Cinch and know my issue is gonna be taken care of, and I don't have to deal with somebody else. Even though the service call is a little bit high, and it's higher than my former company, I've had better satisfaction with the people that have been sent out. It's $125 I have to pay upfront.

The claim process with Cinch is simple and straightforward. I've done about four claims with them. For the home appliances, they're fine but for plumbing, the company that they're supposed to be providing service doesn't reply in a timely manner. I opened a claim on Tuesday for a plumbing issue, and I understand that they don't manage 24/7, and I'm supposed to give them 24 hours, but when it's a drain issue, it's kind of hard to give them 24 hours. I received a call at 4:00 PM and I wasn’t to answer, so I returned the call at 4:02, and I didn’t get a callback. I called Cinch to see if they could do something about it. They said that they put the request as an urgent matter. I got a call at 3 o'clock the next day. So, urgency for plumbing issues does not exist. I had to contact another company. So, I'm kind of disappointed about that.

They've done an air conditioner and a furnace for me. They've also fixed my washer-dryer. The claim process has been wonderful and the coverage is good. I never have a big bill that I have to pay.

It was very easy to submit the claim and the technicians were very helpful and responsive. The only problem I've had is that I've had the same product repaired three times now. But it’s not Cinch’s problem, and truly not the company who's fixing it. It's just the dryer problem.