Cinch Home Services Reviews

With Cinch, it was easy to put the request in. Everything was online which was a good thing. My AC wasn't working. The techs came in a couple of days. They had to come back a week later to replace the whole unit.

Filing claims has been easy. I don't like the idea that I have to go through the automated system before I get someone live, but it’s nice that it goes well. The timing is good, and the repair people know what they're talking about.

When we have a claim, we submit it online and then we get a follow-up call from the company itself. Then we get a follow-up call from whatever contractor they ended up going with. One of the claims was for a hot water heater. It was leaking. So they had to replace the hot water heater and then also a new expansion tank. They also brought up the room to code for that size of water heater. The contractor was friendly and helpful. It didn't seem like they were trying to add on anything that didn't need to be added on.

I moved in to the house April 1st. Shortly thereafter, once I got settled in, I found four problems. One was with the dryer. Another was with a dishwasher. One was with the stovetop. And the other was with the pool heater. Cinch Home Services did all the stuff. They were responsive with them. Because everything was simple repairs. Replace a part. I had appointments the next day to have the guy come out.

We had a basement that flooded due to a sump pump failure a month after we moved in. Cinch Home Services did everything they could to deny the claim. It’s disheartening when we spent $700 on a home warranty and they didn’t dare to do anything about the claim. They said our sump pump is undersized and overworked. It’s not a reason for failure. But it was attached to the home. And it failed. That's plain and simple. It was a product that failed in the house that they chose to take a warranty on but they wouldn't cover it.

I had an issue with one of my electrical plugs and when I called Cinch to set up the claim, I had no problem. I believe if I call for any issues, they have to refer me to a company to come out and they're the ones who are supposed to call the company to set up an appointment and call me back. But they said I have to call the contractor to set the appointment. Why should I be calling to set the appointment? Also, nobody wasn't answering. My tenant kept calling me to find out when somebody was going to come. I wasn't getting an appointment and my calls just keep going to a voicemail. It took three days. This was my first experience and I hope they can improve on that and make it easy on the customer trying to set up an appointment. But other than that, everything else is no problem.

We were very happy with Cinch Home. They were great. Their reps were super sweet. We had a gas leak and they had it all fixed. They wanted to do it the same day, but I wasn't available the same day. So, I asked them to push it back one day, and then we got everything fixed and taken care of within 48 hours.

We've been with Cinch since 2003 and when they were HMS. Cinch's services provided a little less than what we received from the prior company, HMS. When we use Cinch, the cost went up. Not just the yearly cost, but the cost to use them. This time, they have a standard deductible, but then they had some inflationary number they needed to add to it. When I was with the other company, my deductible was 75. When Cinch took over my deductible, I didn't have a choice and they made it 125. But, they also charge me a $15 inflationary-something number a young lady gave me.

Cinch is good. When I have something at home, they go so far to solve the problem. They respond immediately and the repairs go well. They send the technician very soon and fast. When the drain was not draining properly, the technician that came out was good. But I was not too happy because I was supposed to pay 140 but he told me I had to pay to complete the work. So I had to pay from my pocket the whole amount because I didn't want to have any problems.

For my recent claim with Cinch, I had a problem with my washing machine and I kept flipping the breaker switch. One guy came out and looked at it. He said I had to change my electrical outlet, and then he used my bathroom, which I didn't really feel is appropriate, and then he left. He didn't do anything. The washing machine was still turning itself off and filling with water in between cycles or in between being off. I wasn't going to pay for an electrician to come out. I asked them to come out 'cause it wasn't resolved.

Cinch does an excellent job. They come through when I make a claim. I made a claim for the furnace. My second claim was the drain. They went through the pipes and cleaned them. But something needs to be done more than that. The technicians that were sent out couldn't do everything, but they did a great job.

Cinch has been very good. Submitting a claim to them has been easy. They give you a claim number and you can contact the company and set up a date. The company that they chose will come out and service you. So far, it's been a good experience. I used them once for my refrigerator. The techs explained everything that they were gonna do and what was wrong with the appliance.

I've had a couple of claims through Cinch over a few years, and overall it's been positive. Last time, I got hassled a little for needing improved reports coming from the contractors that were initially sent out. It was a bit frustrating to have them send somebody out, then once they gave their opinion, Cinch said, "Oh, we don't like this opinion. We want somebody from that same company's opinion to come back." All in all, though, talking through it with Cinch and saying, "Look, you already sent somebody out here, they gave you your opinion, just do the work." They ended up doing it. That one was a little clunky, but the other one was very smooth. We're happy.

We like Cinch. We've had them for years. I had one time when the service took very long. It was for the air conditioner and it was because of the people who were working on it. But they took care of it eventually. We've never had a serious complaint other than that taking too long. People have this idea that if you're in one of these warranty companies, the people that they hire to come may not have very good business. But I have found that not to be true with Cinch. Most of the people that we've had experience with have been great. Not everybody's perfect, but we've been pleased.

I've been with Cinch for a long time. They went from a $100 charge for a service to $125, and they add on a $15 service charge. The last time the tech came out, there was just a wire loose and it only would have been $100 to fix it anyway. But I had to end up paying more than what it would have cost me to have them come out. I also don't like the fact that I have to pay $100 before I even get somebody to call me back. Also, it takes a while for someone to call me back. There's also no person to talk to, you all have to do it by email. You don't know when they're coming. I've waited, some time, all day long, and they never made it. I waited even longer the next day and they finally came late.

My wall oven wouldn't heat. Cinch tried to fix it, but it would not be fixed, so they replaced it. They have fixed the dishwasher and also replaced the washing machine. But they didn't replace our central heat and air system that went out. It was not repairable, so we got the amount that they paid toward a heat and air system to apply to a new one. When you call Cinch or file your claim online, someone is Johnny-on-the-spot to get back with you. Then, you're kept informed via email about the status of your claim. Then if you want to, you can track your little service man on the day he's supposed to come to your house.

I like the peace of mind of having Cinch for any big-ticket items that might go bad. We did a claim for the oven as its heating element went out. A tech came out within a couple of days. He had to wait for a part and that took another week. I liked the tech. Once the part arrived, he came a day or two later and installed it right away. The contractors we've had from Cinch have been fine. They've been nice and they've done what they could do. Their service has been good. But things have changed a little bit lately so I don't know how long we're gonna keep the home warranty. The price, the deductible, and stuff have gotten larger.

The hot water tank was leaking and Cinch sent out a plumbing company that was local to the area. Once they realized that the tank was original to the home and very old and damaged and they couldn’t repair the leak, the tech was sent out to install an entire new water tank. Cinch was very helpful and very easy to work with. You do everything online to file a claim and they get back to you right away. Everything was great and worked out smoothly with the customer service team. They coordinated everything and everything was done in a timely manner.

A home warranty is a wise thing to have. Any homeowner should have that extra layer of protection. To me, for the services that are rendered and when you look at the annual cost, it's well worth it. Because if I had just called a plumber or a heater person to come out, it would have cost me substantially and probably more than what the annual cost of the service is. I was with HMS for 23 years then it changed over to Cinch, and other than the deductible, everything is the same.

Submitting a claim to Cinch is annoying. I pay ahead of time, and I can barely articulate what I need done. Most importantly, I can't talk on the phone with somebody. When I call in, the automated system tells me to make a claim online. I have to just do everything online. Then they call after I've already paid. It's kind of a gamble. The website is frustrating. As far as the contractors, they've been fine. My most recent claim was for plumbing. I had some leaky pipes and a leaky toilet. The technician replaced the garbage disposal and something in the back of the toilet so it stopped running all the time. Everything was good. I'm completely satisfied.

I've lived in this condo now for 18 years, and I've had Cinch all the time I was here. My most recent claim was a few weeks ago. My dryer was making bad noises, and they sent someone down to repair it. He took it apart, looked at it, saw he needed parts that he didn't have with him, and we had to wait for them to be mailed to us from their supplier. They sent the wrong part the first time. There was a little bit of inconvenience. Since that replacement, the dryer worked very well. As far as Cinch, I may have been around long enough to hold on because all they keep raising is the copay. My actual payment per month is under $40. So, that means I'm under $500 for the year. I've looked at some others and they're looking at $800 or $900 a year. I'm happy with what I've got. I had to have my air conditioning unit replaced. I've had to have a garbage disposal and a hot water heater replaced.

I like Cinch. I've always liked that I don't have to fuss with it. I go on the website when I submit claims. I put in my account number and what I want done. I'd pick one and they would give the name the contractor who would call me. The most recent claim I had was for the garbage disposal and they replaced it. It took the tech half an hour and it was perfect.

We had a water leak. They gave me the main company and the date they would come. They said that company would contact me a day before, a couple of hours before and before they would show up. It took three trips. There was an assessment and an order of a part. But the wrong part showed up. They had to call the company that sent it to make sure the right part would be sent the next time. So, the tech showed up a second time and was able to fix it. I appreciate Cinch's service.

Recently, we got a new AC unit. Didn't have any issues at all. It was really easy. I like that if something goes wrong, Cinch will take care of it.

Cinch has fast service and great customer service. They are 100% responsive when I submit a claim. I have done it on the phone and I did the last one online. It was my first time and I just gotta put a little bit more detail. The website is good but people might wanna speak to someone to explain exactly what's going on and if they don't know how to explain online. The microwave was not working at all. Every time I turn on, it would literally just turn off. The contractor told me we could try to replace it or get a new one or just fix it. We asked if we could fix it. Then it happened again and we replaced it. I chose to get the free one and the selection to installation was on the same week.

The oven wasn't heating properly. The techs came out and found the problem and fixed it right away. They had to order a part. Four days later, they came back. It's working great now. The technicians were wonderful and explained everything. With my experiences, Cinch has been saving me a lot of money, ‘cause I paid $145 compared to $1,200 for a new stove. I've also had an AC service. The tech fixed it and everything's working great.

Having a home warranty saves you a bit and takes some of the worry out, and Cinch seems like a good enough deal. My wife has mainly dealt with them and she has a positive opinion of them. When our furnace wasn't working, it took a couple of days before they could get somebody to look at it which isn't bad. The repair man came and my wife had met him before, so it was good. He resolved the issue, and hopefully, it'll never be needed to be done again.

We've only had two claims on Cinch. The first one was on the AC unit some time in '13. My husband did the claim and he was happy. The second claim was for the washing machine last month and it went fine. I just didn't understand how Cinch worked. They wanted money before they'd tell me anything, and I needed to know what was gonna happen.

Two people from Cinch had called me during the process of processing our claim. It was a little standoffish. The guy had said, "Frankly, we don't believe that you could have got this furnace in this condition." But overall, he was still courteous and let me know that they may not approve the claim because of something to do with our home inspection. I provided them a copy of our home inspection at that time. The second person who called back was a woman and she was an 11 out of 10. She was polite and straight to the point. She said, "We got this processed. We looked at your inspection report. It looks good. We're gonna go ahead and approve your claim. Go ahead and schedule the appointment with your guy." The second experience was the best I've ever had.

I've been highly satisfied with Cinch's service, but I'd rather talk to a person when I submit claims. I can call, but I have to push buttons. Other than that, I like Cinch. It's worked for me. I've had a washer and dryer fixed and a new garbage disposal. When my dishwasher was a mess, they fixed that too. The repair people are very friendly and thorough. This last guy, I don't know if he fixed my problem or not because I haven't turned my air on yet, but as soon as I do, I'll know if he did it right or I'll have to call Cinch to come back out.

Last year, my air conditioner wasn't heating the house like it should have been. The tech said, "Oh, it should be fine. It's better." But nothing changed. I didn't care for him and I felt like he blew me off. He said he fixed whatever when obviously it didn't fix anything. I had to have another person look at it again. The second tech was really nice. He said my fan settings were wrong so he fixed those. He also said that my AC unit is way too small for the house and that's why it can't keep up with cooling the house like it's supposed to.

I don't like that you can't talk to anybody without paying a $150 deductible. That is ridiculous. Plus, the deductible has already gone up from $100 to $150. I don't like that jump either. Sometimes I just need to talk to somebody about what is covered and what's not covered. It's not very specific on the paperwork. I have to pay the $150 deductible before I can even find out when a contractor will come, who's gonna come out, or if the part is covered.

The last time I submitted a claim, Sears came for my heat and they were professional. But getting through to submit a claim is very difficult. They give me the runaround. It's all automated and you can't talk to anybody. Also, some of the contractors don't show up. I call Cinch back and they give me the runaround again. There should be better communication.

We had to have our central air replaced and our refrigerator repaired. With the air conditioning, it was hard getting someone out. We had to go with who they recommended. I had to pay some out of pocket for that. This past time with the refrigerator, someone told me someone would be out between the hours of 8:00 and 5:00. At 4:00 no one had shown and I hadn't heard anything. I called Cinch and they called the technician. The rep said that it might be 7:00 when the tech would come out. So, I left to do some things and the tech came right before 5:00. That was frustrating. The refrigerator was repaired but the original issue is still there. It's a little better but not fixed entirely. But it's enough where I don't feel like calling about it. Other than that, the service has been alright.

I had a very disappointing experience with Cinch. In the beginning, it was very bad. I have had a lot of trouble with the people that they sent out to work on my appliances or whatever the issue was. I have not been pleased. Recently, they have different levels, like one, two, and three, and they always send out the low tier. But I've been asking for a higher tier when sending someone out and the service has been a lot better. The technicians have been great and prompt. But they need to do a better background when it comes to picking out their technicians for certain jobs within the area.

It's relatively difficult to get in touch with some customer service because there is a great emphasis on doing everything on the website. As much as possible, I try not to do it on the website. I try to do it on the phone, and generally, if I call on the phone, I eventually get to a human being who can assist me. If somebody's coming out, it takes a couple of days for them to come and, usually, they're fairly competent. Still, I would urge Cinch to, in certain cases, improve the quality of who they're contracting with to do the service.

It takes so long to get Cinch on the phone. I'm a senior citizen and every time I go to the computers, I don't know anything about that. But besides that, everything is okay. I had a refrigerator that was leaking from the back and the guy that looked at it told me I would have to call a plumber in. Then, they took my money out, which was $150. They wanted me to pay another 150 to get a plumber out there. I just cut the water off and let it go. It was for my icemaker so I just don't use it anymore. I didn’t understand it but they told me it’s in the contract. I also had a garage door that wouldn’t work but that claim went okay. It was a beautiful experience with the tech. It was resolved.

We have two policies with Cinch, one for Seattle and one for Henderson, Nevada. I called for help for Henderson, Nevada and they set me up for our Washington property. I called them right back and I said, “Cancel that. You've made a mistake.” They said they would take care of it. But I ended up paying for it anyway so I was not too happy about that.

Submitting claims has been pretty easy. I do it online. Sometimes, it's a little difficult because it might not fall exactly under the category they have listed but I just figure out what category represents what broke and then put in my request. I've only done it a few times but every time I've done it, it seems to have worked out pretty well. I get a reply pretty promptly and I usually get a call either that day or the next day from a service provider. Also, the contractors have all been friendly and knowledgeable. I have not had any issues with any of the repairs they made.

As far as claims to Cinch, I've done everything from my mobile phone. It's easy as can be. I was skeptical of the ease of use from the mobile device, but it turned out to be pretty easy. I don't mind speaking to a person, but the app made it very simple to use. So, I was quite pleased. The technician that came from the contracted service was professional and took care of the issue in less than an hour.

I submitted a claim to Cinch and it was on a Saturday. I liked that I had a prompt response. The repair person said he did a lot of stuff over the weekend and that he was tired, but he fixed my shower. I still have a problem though and I still need to call somebody because I'm having plumbing issues. My water doesn’t wanna go down in my sink and in my tub. Also, I had my furnace fixed and I called to see if Cinch would reimburse me some of my money. They told me no. They said that I should have called them first instead of having it fixed. I don't see what difference it makes, if I'm paying insurance. But that’s the only issue that I have.

Each time, the reps at Cinch want to charge me more. I don't agree with the change in the price because maybe things are going up but when I signed the papers, it was a $100 deductible. I've used the service twice and both times, they wanted to add another $15 to the $100. But when I complained about it, they waived it. I called in on Saturday evening for the tank and I realized Sunday, they don't work. I had to keep mopping up where it was leaking till Monday afternoon. Otherwise, there would have been water all over the basement. It would have been on the carpet if I hadn't have mopped up every three or four hours. There was a plumbing place that had done some work for me before and I asked Cinch about it because they're right in town and they would have been out here that night, or if not, Sunday afternoon. But it wasn't on Cinch’s list. I have to pick the one they want me to.

Overall, our experience with Cinch has been pretty good. I wish that they would change the person's name on the account. It is actually in my name, but they keep on referring to my husband. Other than that, it's been very useful. I have had to use the services twice, and for the most part, it has been pretty seamless in terms of Cinch’s involvement. The website itself is very user-friendly, but I'm just one of those people who likes to hear an actual voice. One drawback is the vendors that they use to carry out some of their services aren't always as responsive as I would like for them to be. In terms of getting connected to people and getting it addressed immediately, Cinch is excellent about that. I would recommend it and let others know that it's user-friendly, and so far, so good. I've had a very pleasant experience when having to use them for my own home insurance needs.

I only used Cinch and it was pretty easy to get my issue resolved. My garage door wasn't working and it wouldn't close. I reported it to Cinch and they sent a representative or a partner to look at it. He couldn't fix it so they replaced it. I ended up having to pay a deductible plus an upcharge to the provider because I got a different garage wall. The deductible is high and Cinch should reduce the price. It needs to coincide with the actual service because my paying that was almost like me buying a whole new garage door opener myself.

The stove top was not really heating up as needed. I paid the $100 deductible and Cinch assigned an associate who came out and diagnosed it. He said we needed a new stovetop and he would write that information in and send it back to Cinch. I received an email about a week later that it could be replaced. They gave me two options and I called Cinch. I spoke to a representative and asked about one of the choices -- if someone would come out and install the replacement. The rep said they would do the installation. I went on ahead and selected the stovetop only to find out a week later after receiving the stovetop that they don't do the installation. What Cinch does is diagnose the problem and if it cannot be fixed or repaired, the only option is to either receive monetary value or receive a product comparable to it in price and I have to pay for installation. I just wish that I knew so I could have budgeted for it.

The service through Cinch has been great. I've had the warranty in a different name and ever since Cinch took it over, it seems to be a lot more streamlined and easier to deal with. Contact's a lot better and easier, and we get good results. So, I'm happy for the change. We've done claims for appliances and the biggest one was a new water softener, which worked out really well. It's been mostly for things like garbage disposal and some things of that nature. The technicians have been great. They've been very prompt in taking care of business, and everything works great.

I used Cinch one time and it was okay. The only thing was they were trying to make me pay more for something that was clearly stated on the work order. They acted like they had to get approval. Also, I tried to recently schedule an appointment and apparently, they didn't have availability for somebody to come out for what I needed. My main panel box cover completely fell off and I needed that replaced. I called to see if I can get someone to replace it. Now, the wires just sitting there on my wall. I just didn't bother to call back. I wish Cinch can expand their network and have more providers.

I get along with Cinch well and I haven’t had any problems. Something in the control unit of the washer was out and the techs came out to replace it. I submit claims online now and it’s not very difficult for me. Some people aren't into computers, especially older people. I'm 60 this year and I have problems in small print, but that's like with everything. The reps are professional and thorough. It sometimes takes at least a half hour to talk to somebody. But that’s standard now.

The first person that Cinch sent to fix my washing machine got out of rotation. He was gonna come out here and replace the bearings in my machine and fix it but he had personal issues. He said he let Cinch know that he was gonna be out of rotation and they need to assign someone else to my account. Cinch said they didn't know what I was talking about.

My first claim with Cinch was plumbing. The water ran. We checked the water out, but we didn't check the plumbing out. So when we moved in on Monday, we had no water drainage. It was just standing in our sinks. Cinch sent me out this guy and he jumped up on my roof and came down to the roof pipe and then cleaned it out.

The home warranty comes in very handy. I've gotten good service. The reps are very helpful and they get on the phone immediately. They call a contractor before I even hang up and have that contractor on the way. The techs have been very nice people. I'm still waiting for my recent claim for my air conditioner to be completed as the techs had to order some parts.

The techs that came out for my claim identified the problem. They guided me to what I should be doing or who I should reach out to.

Cinch Home's service has been pretty good and they've been easy to work with compared to other companies. The techs who came out have been okay other than one who was kind of iffy. The website could be improved a little and they should make it a bit easier to work with. It should give you more information, too. But overall, I like being able to call them and get somebody that is qualified. Plus, the people who come and do the work here actually get paid. I don't like it when all of a sudden you get a phone call from a company saying that an invoice has not been paid. So, I like that Cinch takes care of it right away.

Having Cinch Home Services is convenient, cost-effective, and there's good service. I know I could call, I would get serviced, and the problem would be fixed. Recently, my washing machine wouldn't spin. It wouldn't drain either. Using Cinch's website was very easy. I had no problem telling the problem. I got submit and a follow-up email saying that I would be contacted by Sears because that's who they would give the claim to. They set the appointment up, and the gentleman came out on the day assigned. He was professional. He looked over the problem. He said this was an old washer, which I knew it was. But because I had given them the model number and the serial number, he had the parts and serviced the problem. I would recommend Cinch.

When I started the claim, I couldn't get ahold of an operator for a while unless I went a specific route in the menu. And there would be certain points where I thought I was headed in the right direction because I wanted to talk to somebody about the status, like Cinch Home Services ordered parts, but they haven't come in for a while, and I tried to reach back into why it was taking so long. So, I'm more interested in the status of it, and then I go through the option menu, it's, "In order to get your status, we'll send you a link and you can look at the status on there." I look at the status and it just says, "Ordering parts." But I already knew that. But the contractors were nice and the works done were reasonable.

We had to use Cinch for the water heater. A repairman came over and fixed it. He was very professional. When he fixed it, he said, "I think that it's this. I'm gonna try this first. If it doesn't work, call me and I'll come back." 30 minutes later, it went out. I called him, and he came back the next day on time like he said he would. He fixed it and called me the next day to make sure it was working.

I called Cinch Home Services. I told them what the problem was. They sent my issue to a local repair organization who set up an appointment that same day, and the guy came out and fixed it. So, it was a very quick and easy process. Also, the tech was polite and competent. It turned out to be an easy fix. But I was pleased with it. If I didn't have the warranty, I would have to spend $100 for somebody just to come out and take a look at it. And in some cases, if something breaks, it could be much more costly. So, the warranty has been valuable.

It's been positive with Cinch. They have very good customer service, communication, and follow-up. I just had someone come out a couple of weeks ago. I had to have them look at the ice maker. The repairman had to get a part. He communicated with me, came back the same day and fixed the problem.

Certain aspects of Cinch have been good, but the representatives are mostly foreigners and there’s a language barrier sometimes. I'll try to explain to the representatives, but if it's not registering, I'll just hang up and call back to see if I can get someone else. With my washing machine claim, I had an issue with getting Cinch to have someone come back out and do the hookup. The contractor said that it was a different washer and dryer, and they couldn't stack it. But we weren't asking for it to be stacked. They could have still hooked it up. It seemed like they were trying to move on to the next thing so they can go home for today. Cinch would have to give me a $75 credit for somebody to do it. So I spent about five hours trying to talk to different people and being transferred, so I gave up on them and had to take care of it myself.

We've used Cinch one time and we were happy with the plumbing that we got from the company they called. Cinch called me to let me know what plumbing company was going to come out. The contractor that came out was good. They replaced a plumbing part. There was an elbow that was cracked, and there was raw sewage coming down. It was a part of the stack. So, they replaced the whole big elbow joint that was cracked. They communicated what was going on.

When we're having an issue in the home, we just call Cinch. We pull out our booklet with our ID number on it and let them know, “Hey, the water heater’s down,” or something of that nature. Then, they find us a local rep that can come out. So, we are assigned a contractor. Before the contractor comes out to the property, we usually have a conversation. They want to know a little bit more about the situation, so we give them some details. They let us know that they will give us a call 15 to 30 minutes before they arrive. So far, most of the contractors have been really knowledgeable and able to do the work pretty quickly.

Cinch was able to provide the service that I need. I only had one difficult transaction. All the other ones were pretty straightforward. Originally, in my first claim with them, I had to have different contractors come out. The claim was for the air conditioning unit. One contractor said it should be replaced. Then they needed a second opinion, and that was not a good one. They said they didn't know or it wasn't right. They had to come out a third time. Cinch ended up replacing the unit. After that, I had a water heater done, and that was less traumatic, but what they don't tell you is all the additional expenses that are not covered. They don't say, “Oh, but the plumbing to disconnect the hoses and put them back is not covered.” So, you got to pay a plumber separately and put it back together.

When my water heater had a leak in it, Cinch came in, evaluated it and replaced it. The process took about about a week total. It didn't take nearly as long as I thought it was gonna be, and it went well. The guy they used was quite thorough because the first water heater that Home Depot gave him was dented. They were trying to sell it like that, and he wouldn't take it. I was really impressed, and when my one year is up, I'll be renewing my home warranty.

There is an online process for submitting claims to Cinch but I don't like that. That doesn't work very well. So, I usually do it by phone, which takes a while to get through all the phases of it, but it works. I've had three plumbing calls and one heating call, and then I started another plumbing call. I wanted to run a camera down the sewer because I've been having problems and Cinch wouldn't cover that. So, that was disappointing. But everything else has been fine. The cost is reasonable and I’m happy so far. I like that I’m saving money already.

I had a recent claim with Cinch for my oven. My oven wouldn't come on at all or the display panel wouldn't light up. The tech said it was because a cable came loose. He pulled it out, looked at a few things, fixed it up, and it was working fine after. It was all very quick and simple. The guy was very polite. Everything was good.

I've always had good service with Cinch. When I got my dishwasher broken, they replaced it. A few months ago, my hot water heater broke, and then they replaced it too. When I have a claim, I simply go online and put in detail what happened and they set up a visit by a repair service. Then the contractor comes over and checks it out and they go through it and see if they can repair it. If they can, they will. If everything is covered, then they'll try their best to replace it. Everything has been very professional with the reps and they've been knowledgeable. It's good to know that you're covered mostly for breakage, if that occurs. So, it relieves a lot of stress.

I've had good experiences with Cinch, and it's been a relatively easy process having to file claims and going through the motions of getting projects worked on and being reimbursed if needed. This time I did a claim online, but usually, I prefer to call and it's been straightforward. I got no complaints. I've had to file three different claims over the years, and they've all been handled quickly. There has not been a huge headache, and the quality of the work has been good. I've had the same technician for two different claims that I filed, and he was easy to work with. I was impressed by the speed with which he worked as well as the quality of the job. I've not had any issues post incident.

I was impressed by the sales rep's professionalism. I was able to give her a call, and she responded right away. Now, I have Cinch as my home warranty under my house. I have had to use the service for a furnace-air conditioner combo unit, and I had two technicians come out. The first one was more of a one-man operation, and it was small for him to handle. The second one was able to come out, find out what the unit was, and take measurements. Cinch had to replace the unit, and they came through fine. They had to locate a unit that would properly fit in its place, and it took a bit more time than I would have liked it to, but I know these things don't happen overnight. I am working on a listing right now that the seller is offering a home warranty. If all goes well and the buyers want the warranty, we're gonna go through Cinch. Go ahead and trust them.

I have been screwed over twice by having paid for repairs but Cinch will only reimburse me for a small portion of what I paid.

I love Cinch. I've used it many times and it's saved me a bunch of money. I had a washing machine failure. They sent a tech out, and then he determined it would cost more to fix it than it was worth. It was decided that it couldn't be fixed, so they sent me a new one. They also replaced a water heater and they fixed my dishwasher and refrigerator. I've also had great luck with the people they sent. I would recommend Cinch to anybody.

Our house is seven years old and I thought, “The appliances are seven years old, so might as well go keep Home Services.” I started with it in 2021. I have done claims both online and through the phone. When I tried to do it online, it hung me up so I ended up calling the phone number and that was a lot faster. The process was easy. Customer service does a good letting you know who's gonna come out and when they're gonna come out. The contractor usually has good communication with us about when he or she is going to arrive. I do like that.

Cinch came with the first year warranty but we've carried it for eight years since we moved into the home. We've had a few things done and the claim process is easy. We call in and they get our information then they have one of the area service providers contact us. We then schedule through them. Customer service has been good as far as them locating service providers in town for the dishwasher, stove, and microwave.

When I submit a claim, I pay my copayment first. When the third-party contractor called me back, they already know that they have the deductible. Having Cinch has been a pleasant experience. I like that they have been coming when I call them with no issue. They have sent out decent people so far.

We used Cinch for a refrigerator that was bad, a stovetop and a dryer, and a plumbing repair. The sink was leaking. I call them up and normally, they give me a choice of a couple of people. But my latest one with the heater was a big disappointment to me. They denied the claim for a dehumidifier that was attached to it. They sent a person out that didn't even really speak English and he couldn't understand what I was explaining. It was a scam to get work done. I told Cinch I did not want this company to do it. They said they didn't qualify for the humidifier on the heater. So they just sent a check out for wasting my money for the downpayment.

The first claim involved a third party and there was very poor communication all the way around. So, it made me hesitant. Communication is always a thing that can be improved. I had a second experience more recently for a repair and they were much better about it. I like not having to pay the entire bill myself.

I bought a townhouse at the end of July, and Cinch Home Services came with the offer to purchase. The previous owner bought it and the fact that they prepaid for a year was good, but what I don't like is that I have to pay a fee every time I call to have somebody do something. I was not made aware when I was buying the home that there would be a cost to me every time I file a claim. Another thing I don't like is that when I place a claim, Cinch says it's a $100 fee to have them come out and look at it, then on the site, it says, “Oh, because of COVID, we’re adding another $15 surcharge.” Why do they get to just raise the rates on their site whenever they want to? Instead of being $100, it's $115 every time they come out, and I didn't sign the contract, so I have no say in it.

Our dishwasher wasn't working properly, and when I submitted the service request, I went through an app that I had to download. I then automatically received an email saying, “Hi. You have been scheduled for March 20.” My husband has pneumonia, and I have a fulltime job and a baby. I wasted a lot of my time trying to figure out, “How in the hell do they know that I'm gonna be available here tomorrow? Why are they doing this?” It made no sense and I was so upset. I even reached out to my husband. I thought, “Oh, so I submitted the payment. And now I have to be here tomorrow, and I can't.” There was no calendar for me to say, “Hey, this is the day I want you to come.”

My most recent claim was for my hot water heater. The tech replaced it and he did a great job and was very polite.

I filed a claim to Cinch early in the year. From the time that I filed the claim to when someone was in my home to fix the issue was fine. I guess this isn't Cinch Home but it's just that then the person providing the service was not as responsive as I wish they had been or could’ve been. They weren't timely. They were supposed to arrive at my home at a particular time. I left work early, so I would be there for them because I’m in the area where 30 minutes notice is not gonna work. I live in the DMV. So, it’s bad. They didn't arrive until like 8:00 P.M. When they called, it was like, “I can come another day.” “Well, no, you can't. I've already taken off work.” Within that 4:00 to 7:00 window that they were supposed to be at my home, I was never told they were running late.

I've been happy with all the work and with the quality of contractors. There have been a couple of times where they would be like, "You don't really need anything," and won't charge me and I love that. If I were to complain about anything, it would be the options for replacements. They were nice but they weren’t the same size that I had. They still give a nice payment, but it's way less than the value of what they were offering. Other than that, I've been very happy with the service. They've always been able to get someone to me pretty quickly and the people that have come have always been able to help.

Cinch Home Services had better service offerings. But the first claim I latched with them took five times for it to be resolved. But we're waiting to see if it is resolved. It was ongoing for a long time. But so far, so good since the last visit. The first guy that came out tried to upsell me on the service contract so that the company would honor the warranty. I asked for the company not to come back. But they came back every single time for the same issue.

Cinch had a quick response, which is necessary for me. I've done two claims so far this year. With the first one, I tried to get someone to come out for the furnace. It was horrible. I could not connect with the person that they wanted me to connect with. My renter got upset with me and I ended up cancelling my claim and paying out of pocket, which cost me $404. Then the very next month, he had his refrigerator situation, and I put in the claim once more. That one was a much quicker response. They had someone come out within 48 hours, and that one was a good experience for me. Right now, it is a toss-up on if I would recommend them or not.

We had a unit go out in our oven and we just set up a claim online. We were able to work with the service provider to get everything done. It was a good experience with the techs. Cinch is good at the time of need for when unexpected things happen.

There have been a few little things that could be improved with Cinch but for the most part, it's been a positive experience. They've been receptive and timely. I had someone taking care of my home over the summer and two years ago, the air conditioner went out. It was during the weekend and it was tough to determine if I should use the warranty or not because you have to pay upfront a fee before it's even considered to be covered. I didn't know the extent of what was wrong with my AC unit. I thought it was just needing some more Freon and it came out that it needed to be replaced. Cinch took care of everything which is fine but the circumstances weren't ideal and timeliness of the response could have been better.

I've used them three times for a disposal and two ice makers on two separate refrigerators. The techs were both very pleasant and professional.

Our hot water tank broke. I paid a $100 deductible. Cinch sent a service guy out. He came out and put a new hot water tank in. I had a good experience with Cinch. They were perfect. Everything they said happened.

Cinch has worked out for me. We had some problems with the oven door and with our refrigerator, too. They've fixed the furnace in our four-season room. Then they've done some repairs on our regular furnace too. I’ve also had really good luck with the technicians that have come out. They've all been knowledgeable and fixed what they were sent out here to fix. My only complaint is this additional fee that Cinch has added that you find out when you make a claim. It's not something that they sent you any information on. It's minimal, but that should be communicated.

I'm satisfied with Cinch. They have been responsive. I like the ease of being able to do things over the phone or through text messages. I don't have to get out and about and look for people to do the job. The contractors seem to know what they're doing. However, I've had a little trouble with my hot water heater. The last person that came out only did hot water heaters for a standard stick-built home. Since I have a manufactured homes, he couldn't deal with that type of water heater. Cinch left me the option to go out and find someone that can handle that then go back to them and give them the information that I found to get that particular job done. But I've had other appliances worked on or replaced. I had one of the above-stove microwave ovens installed with Cinch.

I go online, fill out the form, and I usually get contacted with a contractor and their phone number. I have to call them myself to set up the appointment. Cinch Home Services is a little better, but sometimes I question some of the contracting choices. Recently, a big part of my heating system went out this time. So, I had to wait for the part to come, but the contractor diagnosed it correctly and fixed it.

It was a cinch to sign up with Cinch. I got an email about what it covers and doesn't cover.

The service with Cinch is fine. I'm just not a fan of what you have to go through to sign up to obtain service. I liked the old way better. You have to go online. You have to sign up. You have to pay for the service, and then you have to hope you get somebody to come out and service the product. In the old days, you could call, set it up and pay the service technician when they came out. I understand these are scary times, so people don't want to handle money but the problem with it is if you have to cancel, it's difficult to deal with getting your money back. One time, it took seven tries to get my money back. It's awkward sometimes because if you don't have a straightforward service situation, you can be on hold for a very long time. Other than that, I've had oven and refrigerator repairs, and the technicians have been great. With Cinch, I can manage my out-of-pocket costs as opposed to being stuck with potentially a higher out-of-pocket cost.

I spoke with Cinch's regional manager over the weekend. There was an issue where the pilot light went out on my water heater. Someone came out and fixed it for me. But the online form wouldn't let me submit a request for the same thing again. My realtor gave me the contact for the regional manager, and he helped me through that so I could get someone out here again to fix it.

Everything's been well with Cinch. If we file a claim, they're fast to respond and send someone out. When we've had to use them, before the appointment, the contractor responded very quickly and gave us updates on when they were coming to the house.

I would tell friends to get my insurance. It’s easy to understand as well as to submit claims. I just call Cinch on the phone, and they walk me right through it. Recently, my drain pipe busted, and I got them to fix it. The repair people replaced the drain pipe. Overall, I’m very satisfied with Cinch.

When I purchased this house on June 8th, 2021, it came with the Cinch home warranty and not long after I purchased the house, the air conditioning went out. It had something to do with electrical. So, I had to call Cinch to come out and I didn't have any problem with them coming out. The company that came out were kind of sheisty because they tried to tell me, “Oh, you need to replace your whole box and everything.” I had an inspection. If that was the case, I’m sure they would have told me. Then the lady that I talked to that was over the department was like, “No.” I said, “Well, they’re trying to tell me that, 'Well, okay, you can get part of your electrical replaced for 4,000 or a whole total upgrade.’” I was like, “I don’t need all this. What do I need plugs on the outside of my house for? Why do I need new lighting or whatever? You guys are just trying to scam me or whatever.”

They have good customer service. Thus far, it's been a nice experience with the friendly people that have called to do their check-in. They were respectful. They have a good personality. They answer questions when they are needed.

When I had an issue recently, it was taken care of by Cinch. The technicians were amazing. The only issue I had was with the Cinch representatives. It took me eight calls to get things properly set up. They tried to send me to two or three different people no matter how many times I kept trying to correct them. I kept having to speak with multiple customer service representatives. They couldn't keep the notes straight. The customer service representatives with Cinch need to take better notes. But everything got squared away at the end. Cinch has been terrific. Even the provider that Cinch connected me to made it known that they are great.

It was a little confusing going online. It redirected me once or twice, but once I got it, it was fine. I was also very pleased with the tech Cinch assigned. He was a good guy, and I would use him again. Unless you have the finances to repair or replace every major appliance in your house, I would suggest getting a home warranty policy. The one time that I needed it, it worked out great.

I have had no problem with the techs. Cinch sends somebody reputable, and I don't have to go find somebody every time.

For my last claim, the contractor took a little while to get out here and then they had to have a part mailed. We didn't have an oven for a couple of weeks but they were good communicators and we functioned without it. The tech did a good job and he was efficient. The only thing that was kind of weird is this is the second time I've called on the oven in two years. There are two elements in there that heat it - one on top and one on bottom. The other one blew a year or two ago and they said it wasn't gonna be covered. I put it on the website and it got denied. Then I called it in and went through the automated telephone system, where I was able to get it processed. I don't know if that's a system glitch.

It's been going horribly with Cinch. It's almost impossible to submit requests. They won't let you use their website. I tried to call the phone number in our welcome packet because it's always easier to speak to a person. That line is not monitored by a human. They will not let you talk to anyone. What they do is they end up sending you a text message saying, “Use this link to submit a request.” You have to do it on your phone but their website interface doesn't work with the phone. I went through the entire claims process on my phone to try to get something fixed, but we never got any follow-up email. No one showed up. It did not work.

The customer service is great. The rep was extremely apologetic and listened to what the problem was. Somebody called within the hour, and they were out the next day. It was amazing service. They were able to diagnose the problem. However, they had to have a higher level of equipment to fix the issue. My sump pump was backed up into the street. They couldn't find the cleanout so they needed me to call the city so they could locate the cleanout for me. It was gonna cost me out of pocket because that was not covered by the warranty. I had to pay the $200 deductible for them to come out and they would have charged me $486 to hydro jet it. The city came out and fixed the issue for me for 100 bucks. I'm not happy with Cinch. Anytime I have a problem, I have to pay the deductible of $200 for somebody to come out even though it's the same problem.

Cinch is quicker to respond than the other warranty company we previously had. Recently, a technician came and fixed a water leak on the upstairs restroom. Everything was good.

Submitting a claim to Cinch is very simple and easy. Our furnace wasn't working right and it was in the dead of winter here in St. Louis. I called the warranty company, and the same day, they told me who was gonna come out. The next day, the company came out and took care of it. They had to order a part and everything that they needed. So, within a week it was fixed.

It's pretty easy to file claims t Cinch. I would recommend them. The technicians are very polite. They've done a great job.

Right now, I'm upset because Cinch gave me the runaround about a replacement or trying to get my washing machine fixed. I've been getting my washing machine fixed for a month or so. They messed up as far as the provider that came out. I don't know what happened, but they deployed another provider and they got all mixed up at the office. So, the provider's coming out again on March 13th. The initial provider that came the first time said that it was a non-fixable. I don't know if they just didn't accept that. Nobody can give me a complete story. Right now, I'm thinking about letting Cinch go.

I never had a problem with Cinch until this claim. The initial claim was for the washer. I put it in on January 20th. The contractor showed up three days later. The tech started going one by one, starting with the motherboard and then he went to the door latch. Then the agitator was broken and they came back to do something else to it. Then he came back and worked on something else. He didn't have the agitator. The agitator was gonna take another week to get and that was when I had enough.

So far, things have been good with customer service. I submitted a claim for my disposal over the phone, told them what the problem was. The rep looked up a contractor and told me they would call me. I wasn't put off and didn't have to wait two weeks for the problem to be fixed. The tech took care of it. He cleaned the disposal and put it back together. He was on time and respectful.

We started with Sears Home Warranty that was sold/transferred to Cinch. When their incompetent service people can't fix the appliance, they offer you 10% of the cost to replace it so they don't have to fix it. A $5000 cook-top offer was $850, A double oven that cost $5000, their offer to replace it was $1000. After numerous service calls paying $69 per month and 3 $100 deductible payments over a two year period, they offer us $715.43 to replace our $7000 Kenmore Pro Refrigerator because they are no capable of repairing it! YES, this is a "Sears" refrigerator which was the reason we bought the "Sears" Home Warranty to begin with!

With Cinch, I like how the repairs are linked together. I have my pool worked on twice, and it's all under the same ticket. Sometimes if you call a different company, they'll charge you every single time they come out. The only thing is the price of the policy because I've used it twice. It's $800 for the whole year. So if it doesn't average out, it's pretty high per year.

I submitted a request online for my AC/heating unit to make sure it was working right, then Cinch confirmed it and handled it very readily. It was easy and the tech they sent was great. It all went really well.

Submitting a claim was easy. It was step by step, and it didn't take me more than five minutes. I had to put in the model number of my oven, and the repair people had the part the next day, so that was perfect. All in all, it was a very smooth process. Cinch was also timely, and they fixed the problem.

When we had a leak in the second floor bathroom toilet, I called the contact person, then I forwarded them a copy of the invoice. The tech came out quickly and he was good. He got to work, got parts and came back, so the same day, he was done with it. He got the job done quick, and I hardly even knew he was there. Cinch saved me $400, having to pay to fix it myself, and everybody I worked with was good.

I've been very pleased with anything when we've called Cinch. They're very polite, on time, and patient with solving my issues. The tech that was here the last time was wonderful.

Water was backing up on my water disposal, so the plumber came out. But it turned out that the problem was not the garbage disposal. It was actually the pipe. The first plumber told me that they would be getting in touch with Cinch to let them know to send another plumber out. But I don't know what happened with that because I had to submit another claim. The claims process was easy. Once you do it online, they will assign you to a plumber. In my case, I reached out to the plumber myself because I didn't get a call back from them. The visit from the first plumber cost me $115, then I paid another $115 for the next plumbing contractor to come out. It also looked like they charged me an additional $100. When the second plumber came, he cleared the problem. Both plumbers were very cordial and didn't leave a mess.

As soon as I call Cinch Home Services, they pick up. They're fast with it. Technicians get out within a couple of days. Sometimes they get out there the next day, but it depends on how backed up they are. The only problem is when it comes to the air conditioning unit, between Dominion, they give free propane with this. And with the warranty that we have, they charge us for the propane and we need extra propane. That's the only problem. Plus, Dominion charges me 50 and while Cinch charges me 125 just to come to see me. I keep both because when the ac acts up, I got the other one. But still, I'm paying out a lot of money. Price could be better. But they do what they're supposed to do.

The customer service of Cinch was horrible. I have nothing against people from other countries. We talk to them all the time. But those folks were beyond understanding. There was a huge language barrier. I live in Ohio, Toledo. I was trying to get someone to fix my water heater, and the first place they told me was in Tampa, Florida. I said, "Do you understand how far Ohio is from Florida? I doubt if you're gonna get someone who's gonna drive from Florida to come here." This conversation went on for an hour, and I got hung up on twice. I got a little agitated. I was getting very frustrated. All they wanted to talk about was me paying the deposit before they could assure me they had someone in Toledo, Ohio.

We've gone in our second year with Cinch and we've had one experience where everything was taken care of very professionally and it was done very well. The techs did everything they said they'd do and the time they said they would do it and it was great. It was a water pressure valve that started leaking in the garage and he came and looked at it. He said, "We can't rebuild this. We have replaced it." They called, we get the part, and it was available the next day. They came back and put it in and installed it. I'm completely satisfied and secure with Cinch.

My experience submitting a claim with Cinch went okay. My recent claim was for the garbage disposal. I called and they collected the payment. They gave me information about the people that were coming out and I had to verify the appointment that was given to me. Then, they came out and fixed the garbage disposal. I'm very satisfied with Cinch.

Cinch has a user-friendly claims submission process. I deal with computers all day. So, the process is not bad for me. We had to use them for the AC unit and the water heater. Those are major things and both contractors that we had were good. They were very professional and mindful at the same time. We do have a dog. The guy was mindful that he got to give me a minute to put my dog up. So, he was mindful of the environment of my home and patient as well because he had to wait. I work from home and he couldn't make noise at that moment.

Other than that, Cinch is very reliable and affordable.

Our experience with Cinch is usually, pretty good. The most frustrating thing is if you're calling to put in a claim, it can take 20 minutes for them to pick up the phone and it's not a one-time, it's all the time. You can do the claims online, but there's a lot of information that you wanna give about the situation that necessarily you can't do online. An example of that is if I know a plumber that knows my house intimately well who's on the Cinch list of verified people, and that's who I want if I have a plumbing issue, if I go online, I don't have the ability to do that. They just assign somebody. So, what I have to do is I get the claim number, then I have to call my plumber, give him the claim number, then he's gotta wait on the phone to get ahold of Cinch so he can pump the claim and get the claim. So, that's pretty frustrating.

Cinch Home saves money in my pocket. When I have a claim, their reps are wonderful and they listen to what I got to say. The techs are very professional in everything and they respect your home, because they put their little boots on, then they have that mask when they come there, and I like that.

Every year, I think that maybe we shouldn't use Cinch. But we wind up needing it so it comes in handy. We got a whole new dishwasher last year because ours broke and Cinch covered the cost of that. Techs fixed our refrigerator too. They had to put a new fan in the back of the refrigerator as it wasn't getting cold. The guy told me it was normally a $500 job but our deductible was only 150. The people that come out are good. The only issue is the scheduling as it's an all-day thing. But we make it work.

We have a claim that's still open. It was supposed to have been delivered on Tuesday, but it never came. Nobody called to say anything. But everything went well with the techs that came out.

Filing a claim is super easy. We had an issue with our refrigerator, so we went to the website and typed in our policy number. We were contacted by the contracted repair person and it was all taken care of. The repair person was professional and quick. All in all, the home warranty policy is worth the price for the peace of mind and ease of repairs.

I submitted a claim to Cinch for my microwave not too long ago but they couldn’t fix it and they sent me a check to replace it. The interaction between me and the tech was okay but he didn’t take the time to look. I told him what it was and whatever he thought it was, it must not have been it because he claimed he was ordering the parts. But I got an email from Cinch saying the part was obsolete at this point and they couldn’t get it. In the past, I've not had any issues where Cinch couldn’t come out. Probably the last one I had was my washer, which was several years ago, and that was fixed.

Over the years, Cinch had become more automated. They have allowed me to file a claim through the automated system without having to engage a physical body. I could place the claim, know it's placed, got a confirmation number without having to wait it online to talk to somebody. And when I needed to talk to somebody, I could talk to somebody about a specific issue.

The gentleman they sent to do the repair for the range hood was fine. But getting the right person to get the repair scheduled was a real pain. I got transferred four different times. Whoever answered thought I needed somebody else's help and it was very frustrating. But once I got to the right person, it was good. The tech was very nice and he resolved the issue quickly. There was no mess and no fuss. When you buy a house you really need a warranty. So far, it has been a relief to have Cinch.

I called Cinch when our furnace stopped working. They were fast. It was super easy to do the work order. We had someone out there and fixed our furnace within that day. Her name was Casey. She was awesome. She explained everything well and worked with Cinch very well. Having a home warranty at any cost is very cost-effective. The repair cost more than the warranty did. I've talked to my husband, and we're gonna extend it after this year too.

The people that fixed my air conditioning were amazing. But the people that came and fixed my furnace, I wasn't thrilled. I was appreciative for the fact that they came because I have a disabled husband. I had no heat in November. The first service provider that they called to come said, "You live too far away." The second one they sent came out, looked and said, "This is propane. We don't service propane." But I told the people that this is what I had. I had propane. I needed heat.

The workmen Cinch provides are always very knowledgeable and courteous. They always answered everything I needed to know. We've been satisfied with their response. It's one thing off your mind, because when something goes wrong, you don't have to worry about trying to get your references on a decent person to come to fix it. Cinch has the list, and they refer somebody to you. So, that helps in a crisis.

I wasn't real happy when we needed our dryer repaired. The buzzer is not working so I don't know when the clothes were getting dry and it was overheating. Also, it won't turn on sometimes. Cinch was gonna send Sears but Sears lied and said that they came and nobody was home. My husband has been working from home ever since the lockdown in 2020 and I had stayed home and sat at my dining room table for 12 hours waiting for them to get there.

Cinch's service and what they provide is good because it took care of my family and it got us what we needed. I had a condenser unit go out on my AC. It was summer and my wife was pregnant at the time. Cinch was able to get somebody out here within the next day and get the AC running, which really helped. I really appreciated that.

We had a furnace issue. There was a piece that wasn't working and our heat went out. We put in a claim and very quickly had a service technician come in and take care of everything. Everything is working fine right now. Cinch has been great. It's been very helpful so far. It's been super easy to use. I'm pretty, pretty happy with the purchase.

Submitting my claim was easy. The reps were courteous and helpful. The tech was informative, knowledgeable and he seemed to know what he was doing. He did good work. I had a pleasant experience with Cinch.

I signed up with Cinch Home Services online. I hope I never have to use them.

I like Cinch's availability of coverage. Also, they were very helpful. I got someone out the next week. They were very easy to work with.

It was fine once I got to submit my claim online with Cinch. At first, I was a little upset, cause I was like, "I need to speak to someone now. I don't wanna go through this." But the bots knew exactly what to do, how to get me what I need. I was able to get service that same day. The techs came out, checked it, and then after that, it was two days later, it was approved, and the techs came out and replaced it. It was seamless. It was always a fast turnaround with Cinch. I'm a happy customer. I also like that they deal directly with my mortgage to receive payments, so I'm out of the loop. All I really need to reach out to them for is service.

The service has a good value. The work got done well. We were given a time and I couldn't make it to them. They had to reschedule on us. But the repairman who came was very capable and resolved it that day. The only issue I had was with the first claim. The first contractor was gonna be unable to show up for two weeks for our warranty work on our furnace. I also wish Cinch would let me bundle a claim. If I have a contractor there, I wish I could get them scheduled to do all the work at one time. I had the same contractor who was doing the heater and water heater. They had to come back on separate trips because their scheduling doesn't allow you to put a common claim together.

The techs sent out by Cinch Homes were pretty good and based on our last claim, we would recommend them.

When my washing machine broke down, a technician came out and checked it and he says, "Oh, no, this can't be fixed." So, he submitted it to Cinch and they made me the offer, "Hey, you can pick this washing machine or we can give you a check for..." I was very happy with the machine that they presented to me. To me, any new machine is better than the machine that's not working. It took a while before I got the machine, but it was because it was back ordered. I was very pleased with the whole service. My experience, so far, has been extremely positive.

I have an ongoing claim with Cinch. They just now assigned it to someone else. We had a bad experience with the previous contractor where I followed up, but nothing happened. I have made a million calls. I struggled to get a resolution. So far, I've been sitting at home without a refrigerator for the last month. I'm dissatisfied at this time.

Nowadays, everything is expensive. But I'd still rather have Cinch because we have used them a few times. The house is starting to get old. We've replaced every piece of equipment in this house. The garbage disposal was the last thing. It went great. The guy was nice and efficient. The quality and the way companies do their business is the most important thing. They come right out, they get what they need. In and out and that's what I like. I'd rather pay high dollar and get that. I'm happy with the company. They do what they say they're gonna do.

Our water heater was leaking gas. I submitted a claim online, and it was easy. I didn't have any problems. Cinch sent a plumber out a few days later, and they replaced the water heater. The plumber was quick and informative.

Our claims experiences with Cinch have been wonderful. The service men showed up when they were supposed to, and I never had a problem with them. They did great work. They took care of their business, and there was no mess. They were courteous and professional.

The heat wasn't working in the downstairs, and I did a claim to Cinch. Solar Heating & Air, who's always the one they call, got ahold of us right away and they were here the next day. They fixed it the same day, too. The techs were great. They got back to us very quickly and everything went very smoothly. Overall, when there's a problem, it's easily taken care of. Cinch contacts a contractor.

In one of the claims that I submitted to Cinch, they were able to schedule the service and process the claim. The tech came and fixed the issue. Overall, Cinch is good. They respond , schedule and follow up. They do the claim process in a timely manner. They have good technicians. They work with contractors that are acceptable.

We had a washing machine pump that went bad. I filed a claim online and the tech came out three days later, which was a day I picked on the calendar. The tech was 100% professional, very friendly, super nice, and clean. I love Cinch's service and I recommend it to all my friends. I would never not have it.

The biggest benefit of having Cinch is the accessibility of it -- knowing that if something does go wrong and I can't fix it, they're gonna be there. I recently had to submit a claim for a garbage disposal and I was pleasantly surprised about how easy it was. But when I was given a service provider for someone to come and fix it, I wasn't happy with the person I was assigned to. I read the reviews online and I just felt uncomfortable being a single female who lives alone. I called Cinch and they got it switched and I was very happy with it all.

When you call in, you get an automated system. It got all screwed up when I was calling in about my water heater. I finally got ahold of a live person and Cinch sent a person out. But they wouldn't replace my water heater. It was 20 years old and rusty. You could see the sides where it had leaked around it. The guy that came out said, "Without seeing leakage, we can't do anything."