Cinch Home Services Reviews

I've been fine with all of the technicians that have come out. However, sometimes, opening a claim is a little bit difficult or time consuming. Sometimes you can be on hold for a long time.

AC went out in July 2021. I called Sears Home Warranty/Cross Country Warranty Services/CINCH Home Services with a Claim which they set up an appt for 4 days later. Came out and determined the fan Motor was shot. Replaced it that day with a "Universal Motor and had to rig it leaving wires protruding. Two weeks later, the Fan Blade fell off the Shaft. Another Service Call that took them 4 days to respond. Unit was still not cooling. Another Service Call Request, 4 days later they sent out a "Referee" who determined that the Fan Blade was Installed Upside Down and that it was also out of balance due to the blades been damaged. He immediately left without doing anything and said the Warranty Company would contact me. Another Tech came out about 5 days later and installed a Fan Blade that I did not discover it was the wrong part until 11 months later. Job Warranty only good for 180 days. Another Service Call Submitted on 6 July 22 and responded on 12 Jul. In spite of me telling him the Condenser Unit is throwing Hot Air out the side, he found all excuses and left. I then purchased the correct OEM Part and made another Service request. My luck, they sent the same Tech out on 18 Jul and he refused to change the Fan Blade that I purchased. Contacted an Independent AC Tech and he changed it on 20 Jul 22. Condenser Unit working like new. No need for a home Warranty Company like this when they are very slow to respond and perform substandard work and fail to address the customer's concern. Trying to get customer Support on the phone is increasingly difficult. After waiting over an hour on the phone, they just hang up on you. This happened on three different occasions on different days. I finally canceled my Contract after 8 years.

My air conditioner is out and I had a hard time getting a hold of Cinch. The first company they tried to send was an hour and a half away. I talked to them Tuesday afternoon. Wednesday morning, they called me and said they couldn't make it. They were too busy. I spent Wednesday and Thursday trying to get ahold of Cinch to get it rescheduled to somebody else. I finally talked to somebody late this morning, and they'll be here. It's an air conditioning unit. It's 90 plus degrees here. The other thing is I’ve got two repairs, and I don’t think they listened to me on the second repair for the electric motored ventilation roof vent.

I am a licensed real estate agent and have been using and recommending Cinch for a while. However, they have screwed a couple of my clients, so we are looking elsewhere. On several of my clients’ claims, I’ve had major issues where the technician told us one thing then in the report that Cinch relayed back to us, it was a completely different thing, and they denied the coverage.

Our experience submitting a claim with Cinch was okay.

For the last claim we had, I thought it was a garage door opener, which is covered. But when the guy came out, he told me that it was the spring in the door, which I had to pay to have that replaced. I had to pay my deductible to get the guy to come out and tell me what I thought it was, wasn't, and I didn't get my deductible back. That's disappointing. But maybe it was my fault I didn't understand the terms.

I'm grateful for Cinch. Their contractors come and fix the things that need fixing. There have been appliance repairs. They've replaced fans. They've put in a new air conditioning system. They've serviced it many times. We've used Cinch as many times as we've needed it, and they've always come through. I am waiting on a repairman to arrive now to work on my air conditioning.

I’ve always liked TotalProtect. They’ve always been prompt. They took care of my television and my air conditioner. The contractors have always been very professional. I've always had spoken highly of TotalProtect and a couple of my friends went to them. However, they need to send out some letters to their customers if the name's changed. That’s the most important thing that needs to happen right now. That way, we will know that it’s changed. In case any of the numbers have changed, we also need to know that.

Our claim for the AC unit with Cinch was perfect. The repairman came out not even two hours later. He was in the area that we live in when I called him, and someone else had canceled. I'm just wondering if Cinch would get an app to have on our phones in the near future.

When my AC went out, a contractor came over to fix it. The lady that I spoke with was extremely nice. I’d recommend Cinch.

The claim process was good. It did not take too long. They responded very quickly. All the technicians were very knowledgeable. They knew what they were doing. They were good.

When I reached out to them last time, they did send Sears but it took two weeks before Sears came. So I had no AC for two weeks. I wasn’t happy with that. But when Sears came, I forgot the pain. The guy did the job quickly. I called to have my AC fixed, and then the contractor told me that it’s going to take time because they have backup. They gave me a date and they came on that date. They fixed it right away. It was amazing since it was so fast.

Cinch is anything but a Cinch!! AC failed, two days later they said they could not find a provider, so I was “allowed to” to find my own provider to write a quote that the denied 6 weeks later. This company is awful!! Do not use Cinch!!!

I'm moving into my new residence but my profile was not set up. So I had to contact the regional director to have him fluently access the information instead of my profile, which he responded very quickly and got the profile set up within 24 hours. I was able to go ahead and process the claim online without any issues. I've only used Cinch one time within my first week and I had no issues. The contractor was a little behind because of weather. However, they communicated with me the entire time to let me know where they were at and how long it would be before they got to my residence. They were here very promptly. Once they got here, they were able to solve the issue without any problems whatsoever. Within 20 minutes, they were able to resolve the issue I was having.

The company did replace my refrigerator, although, it was a nightmare in the beginning, the company did apologize and proceeded to complete my replacement quickly.

For the most part, we like Cinch. We've had a mixed bag of claims support. The support that we've gotten on the HVAC has been wonderful but some of the refrigerator claims have not been. Then, we had a washing machine claim that was disastrous. The technician said they worked on the machine and then called it in, which wasn't true. We also had our dishwasher out for a very long time. Originally, there was a decision to repair it, which was a bad decision because it needed five parts and four of the five showed up. For the recent AC claim, it was good. The techs had us up and running really quickly. They were good.

Getting signed up with Cinch was very easy. I talked to someone over the phone and got it set up.

I am looking into renewing Cinch because I do like it. I've been covered since November of last year. They've been really responsive and they're really clear on what they cover. There's good follow-through. If they say they cover something, they do. And if they say they don't cover part of a bill, they've already explained to you why they don't cover a part of a bill.

We've been very pleased with Cinch. The people who've come out have been very knowledgeable. They answered my husband's questions. We had a problem with a dishwasher part but that was because parts weren't available and was not the repairman's fault. He came back, did the work, and we were very pleased. There is one part that we didn't have any problem with the repair people. But when we would call, they would say they would be here at a certain time. We were sitting here, waiting, but they never came. I called and found out they'd never had us in their computer. That has happened twice. It always happened when the person who was answering had a very thick accent. They would say, "I don't see that you were scheduled." We had to reschedule again. One time, it took two reschedulings to get a repairman out here. We were very disappointed in that. But when they came, they did wonderful work.

We were very happy with Cinch. The repairman they sent was from Sears, and he did a real good job. He was a nice fellow. It was a refrigerator repair and there were several different things he fixed on it. I called Cinch one night, and then the next morning, Sears called me. They had the service set up for the next day. So, everything was good. I’d give top ratings for Cinch and Sears. Cinch also just replaced my hot water heater, my furnace and my garage door.

It was a very long wait to file a claim with Cinch. It was one hour to get somebody on the line. When you call for information and wait one hour to talk to a live person, this is not acceptable. It should be 15 minutes at the most. Also sometimes, people don’t speak clear English and sometimes, they don't understand you completely. They also don't have authority to make decisions. There is an authorization department, and there is a call line. They can’t answer any questions. They’re just saying, “We’re gonna pass your information and you need to wait.” But sometimes, you need to get answer faster.

I love TotalProtect, but I'm just starting back with Cinch and my warranty was effective beginning June. I did have a service request and they said, "Well, your service has lapsed." Legally, if your service begins June 1, that should be what's honored and it was not. So, I'm not happy. TotalProtect took good care of me. I'm gonna back out of Cinch because of that. I had moved into my dream home and within a couple of months, the air conditioning needed replacing and TotalProtect replaced it. I take excellent care of my home and I needed some servicing done, and Cinch had a gentleman called. I could barely understand what he was saying. I just got back with them and they can't fix the problem because this has been going on.

Cinch replaced the two ACS I had about a year ago. However, they made things difficult because they gave me the cash right out for that one to replace it. For the other one, I had to buy it then I sent the bill and they replaced it. For my washer and dryer, they repaired several times. I had a closet one - dryer on top, washer on the bottom - and they replaced it with a new one. That only lasted about two years. They came and replaced it again without any problems. For my dishwasher, they wanted to repair the seal but I was recommended to buy a different one, so they gave me a percentage toward the new one.

Cinch has been good. We had a television claim and their contractor came out and checked our TV. Cinch had good people that came out here to the home for whatever we had checked, and they were honest with us. It's been awesome. 9 times out of 10, they knew the problem when they came to see the service.

We had used Cinch a couple of times for some plumbing issues and we were very satisfied. But initially, I didn't find them very helpful when I had some appliance issues. You used to file a claim and then they would give you the name of someone to call, and you had to call and set up an appointment. But now, what they do is better. You file a claim and they assign someone to come out after you pay your deductible.

Updated on 08/19/2022: Worst service ever! We should be able to give no stars, and this warranty company is one of them. My AC went out in June after sending 4 techs that didn't fix the issue, the last tech reported my coil needed replacing. Lies after lies from the company reporting parts has been shipped, delivered, oh it really was shipped working on it, shipped again, delivered again. We are now in August still no repairs. Reported them to BBB, which is no help at all, they make the same excuses. Also I am going to report them to the Attorney General for my state. Tried cancelling and they had the nerve to say I had a balance, for services they don't even provide. Also kept transferring me to different department for cancelation either they couldn't do it, or had to send me someone else. When transferred the person would act like they can't hear you, and you would have to hang up and try again. So clearly this company likes playing games when it comes to canceling service. I am going to report them to as many agencies as I can because what they are doing is just

After 15 years with Cinch, I submitted a claim and it took them four months to find a technician to fix my problem. But they refunded all my money and apologized. The second time I used them, the technician showed up on Sunday. He spent the day working and had everything fixed before he left. So, the experience depends on what you're looking for, what you need fixed, whether they have somebody handy to do it, or nearby to do it, or whether they have to bring somebody from 200 miles away to do it. I recently contacted them when my air conditioner quit and the techs showed up the same day I called in. They had it repaired in 45 minutes.

My experience with Cinch has been fine. It’s a good company. I call them, and they come out and fix my stuff. It does what it's supposed to do. The contractors have been fine. But there was one they sent out a contractor that I wasn’t a fan of and then when I had another issue, they were going to send out that same company. When I told them that I had an issue with that company the last time, they immediately sent somebody else out.

We filed a claim on the refrigerator back in March. The freezer on my Kenmore Refrigerator just stopped working. I filed a claim with what I thought was Sears Home Services Plus. Later I found out that the company is actually Cinch Home Services. I felt like that was misleading. Well they did come out and the technician stated that he could not find anything wrong. He unplugged and plugged it back up than it began working. Well the refrigerator stopped working again on June 12th. The technician came out promptly I may add. He said that the fan was not working and it had to be ordered. I understood that and I was okay with it taking a week. That is understandable. So the part came and the tech came back out on the 23rd of June. Now that part did not solve the problem. So my next service date is July 20 and that is if the part is available. So my family and I have gotten sick trying to keep some food items cool using a cooler. So we have been without a proper way to store food for nearly a month already and I will not get serviced again until July 20th. This is unexceptable.

They handled my claim well. The contractor was very friendly and took care of the problem right away. Even though their schedule was booked out for 8 or 10 days, they found a spot to get me in the very next day because they knew our air conditioning was down and it was hot.

Submitting a claim was pretty easy and simple. If I can do it, anybody can. They’re pretty accommodating and easy to talk with. We’ve gotten real good service from the contractors. They’ve been real nice about getting out in a timely fashion and getting the service done. I’m pretty happy with the quality of their work.

In the times that we have used them, the turnaround has been really good. I've been very pleased. When I first called in the winter time about our heater, they gave me the gentleman's name and contact information. When I hung up, I immediately called the tech and left him a voicemail. It was within a matter of minutes that he called me back. He came out the next morning and it was great. The same thing with the HVAC. But it didn’t get fixed that fast, only because there were parts that needed to be ordered.

I had a claim that I submitted about a month ago, and it was handled promptly. I felt so happy with the service. Overall, everyone did a great job. Cinch is a great service. It's a good feeling to have somewhere to turn to when something goes wrong.

It's a little hard to get ahold of somebody sometimes, but it's not too bad. I like the cost of what it would cost to repair or to replace what they have worked on. Every time I've had whoever they've had as a representative for them has been good. I've been satisfied.

My experience was very good. They made a mistake in assigning the wrong contractor, but it was straightened out. Everything was taken care of. Cinch sends qualified people and they're usually responsive. But they raised their rates by about 30% from the first year. That was a pretty steep increase. Other than that, I'm satisfied with them.

I sent in a claim for my refrigerator freezer and when the guy came, he claimed he did all this work but he didn't do anything. The next guy came and pulled the refrigerator out and found out what the problem was. I also had a claim for my garbage disposal. The guy came and put the garbage disposal back. Cinch's services are pretty good. I'm grateful to have it. Most of the time, the service is accurate and prompt. I'm pretty satisfied with them. When I file a claim, they'd give me the contractor's number and I call them. It’s pretty swift. Most often, they'll come out usually the next day or two. It's usually pretty good. It’s never been too much longer than that. Unless they having a problem.

They cover almost everything and for the money I'm paying if something happens, it seems like a bargain to me.

The coverage looked good to me for the price. I paid 539 for one year and it included the HVAC system and things along that line. It was pretty easy to get enrolled and to get my clients enrolled with Cinch.

What makes them different is that you pay Cinch the deductible directly upfront. For this reason the companies they send 1. Have no incentive to please the customer by actually doing the job or 2. Following through. On both my AC and dishwasher both companies flat out lied about the cause of the problem and what they did. Both were there less than 10 minutes and literally did nothing. They both gave Cinch a completely inaccurate assessment and Cinch merely took their word for it which was extremely convenient for Cinch and leads me to believe their system benefits from this very unfortunate dynamic. I was referred to Cinch by my mortgage company Freedom Mortgage who partnered with them. I left a good warranty company on the basis that Cinch offered so many more services. It’s been months and I have no working dishwasher or AC. In fact they sent a tech for my dishwasher who actually removed a part. When I never heard back from them Cinch tried to reach them and couldn’t. They assigned a different company who took one look and left mentioning the missing part. Without asking me for an explanation they told Cinch I had misused the dishwasher. I told Cinch their first tech had been the one to remove the part. Even with everything documented Cinch STILL denied. With the AC they came out and did literally nothing yet claimed my filter was dirty when they never even looked at it. Once again Cinch took their lie as truth. There’s no winning with this dishonest company and their warranty is worthless. I even had their best platinum warranty. It’s fortunate I had only had one month left on my contract because there’s NO WAY OUT WITH THIS HORRIBLE COMPANY

Company uses vendors that will provide service reports that will allow them to reject any claims made. I had a third party vendor look at the appliance and give a Independent view of the issue, indicated that I did nothing wrong with Maintance of the appliance

We filed a claim on our broken ac a week ago. They fired the original people that they'd hired & we've had no communication since. It's been 97 degrees in my house and we have a medical emergency. This week the outside temperature will be over 100 degrees for several days. We have no air conditioning. We spend hours on hold just to be told to wait for someone to call us. I feel as though they are not taking the situation seriously. Our case worker Laverne gave us her extension (2176) but there's no way to enter the number. She owes us several callbacks. I asked to speak to the manager of the call center and was initially refused. Then I was put on hold for over 20 minutes and eventually told me someone would call me back in 15. That was yesterday. I left another message for Laverne and called the main number where I waited on hold for 25 minutes only to be cut off. Someone please help us get this situation resolved. I'm ready to escalate this if Cinch does not communicate and honor their contract with us.

After I submit a claim online, Cinch gives me the name and the phone number of the contractor then the contractor calls me. Overall, Cinch is very helpful and responsive for any of my needs in case of a home disaster or an issue, and if I need to, I'd look to continuing their services after a year. The contractors have been very good.

I had a problem with the cooktop on my stove. Cinch sent a service person out and they couldn't fix the problem. They couldn't find the part. So, they told me that they would order me another one. Nobody had gotten back to me though. I finally called them. They said, “Well, we sent you an email.” I said, “No, I don't have an email from you all.” They thought we had got an email. The guy on the phone was like, “Well, we got to figure it out. It says that you have a choice either to settle for the money or we can order it.” I said, “Well, please order it. Because I don't know what I'm looking for. I don't know anything about this stuff. Just order.” So they confirmed, then they said they were going to order it. We’re still waiting. I keep getting these emails saying it’s on order, they ordered it, and then it's supposed to be shipped out. I'm trying to be patient. Overall, I like having the warranty. So far, so good.

The techs who came out for my stove were good. They replaced the stove that was already in place. It was quick. I like that with Cinch, it keeps me from putting a lot of money out of pocket when things go wrong.

I’m glad Cinch was part of the sale when I bought this home. The owner said she would provide a home warranty, which I'm glad she did because Cinch fixed several things such as a built-in microwave, the outside AC unit and the garage door. They’ve been good other than I thought the plumbing was covered and it wasn’t. But it’s no big deal. They got it done promptly. The only thing I don’t like is they want you to do the deductible and punch all your numbers at the time of call. You don't know who's got access to that stuff and I have a hard time with that. I wish they would just let me pay whoever the vendor is the 100 bucks because in today's world, you can't trust people. Still, everything has been positive with Cinch. They’ve been right on it and gotten everything done. I'm gonna renew with them and I would recommend them.

I thought it was going to be one of these things where I was going to have to find a warranty company and then pay for it and then be reimbursed. But all of that stuff was taken care of for me. So, whatever Cinch does on the front-end to make sure that you're taken care of for people who either opt to have a home warranty put in place or negotiate to have a home warranty put in place, they should keep it up. The experience was a cinch. It was an absolute cakewalk.

An administrator from Cinch reached out, listened to the problem, researched and found a solution. They were helpful and communicated regularly until the issue was resolved.

The agent was nice and explained everything very well. So, I give her an A+. It was wonderful. If I didn't like the plans Cinch offered, I wouldn't have got it.

My most recent experience with Cinch was wonderful. The people know what they're doing and they are honest. Before, there was some argument about the timing and delay due to the Corona virus. But finally, they replace whatever needs to be replaced and they repair whatever needs to be repaired. Everything is perfect.

I came home one day and there was ice around the outside AC unit. I put in a ticket and within an hour, someone was here to look at it. He happened to receive the ticket and was in the area and was able to come by very quickly. He took a look at it, and diagnosed and fixed the issue. He did everything that day. He even replaced some of the insulation on the pipe and put caps back on where they had come off. So, he did an outstanding job. The claims process with Cinch was super easy and I would recommend it to others. Overall, I've had generally good experiences. So, I put in tickets all the time. I like that there are multiple options for you if you couldn't remember your account number. You can look it up by your address and your phone number. So the process was convenient.

I don't like the way they do business. I don't like the fact that I have to pay before I can speak to someone regarding the information that I'll need to make a determination on that service. If I knew I had to pay to talk to somebody regarding my policy, I never would have signed up for this service. It's the primary reason that I'm going to cancel it.

I’m happy with Cinch. There was a coolant leak in my air conditioning but it is working again. The Sears technician did a nice job and he was good. It was a lot faster than the last time I filed a claim. I'd like to be able to use them again if need be.

I'm not happy with Cinch and I'm looking at replacing them. It seems like every time we call, it's one issue behind the other. I called on Thursday to have someone come out and see why my drain on my bathroom sink will not go out. The bathroom sink has gotten stopped up here and there. There's always been a plumber that came out and ran a snake through the main which released the issues that we were having with the bathroom sink. But now, suddenly, it's not covered. We haven't made any changes to that policy.

The claims process with Cinch isn't bad but I've been waiting for a part now for about three weeks. At first, the technician said he didn't think the parts were available. But I got a text that said that they had been ordered. It’s June 20th and the parts may be here but I haven't heard anything else from them. Still, I am as satisfied as I can be with this type of service. Cinch tried to do the least expensive way possible and to a degree, I understand that. But it's not always the best way for the customer.

Having Cinch, I like the convenience of not having to look for my own repairman when I have something break down. The oven wouldn’t work and the electrical panel had gone out. The appliance man came and everything was great when he got here. He fixed my stove and finished the repair that day.

The only drawback with Cinch is that we have to file the claim and they would send the service person. That service person would determine whether we have a claim and what they would cover, which has to be okayed by Cinch and they would send a technician. We had had our air conditioner and furnace serviced by our own people that we have come out twice a year and they told us the problem. We filed a claim with Cinch and they had a person come out and confirm what’s wrong with it. The person had to file with Cinch and they sent Pro Source out who did the actual replacement. We were without air conditioning for three weeks. It was the same thing for our hot water. It's not a quick process. But money-wise, I understand why it takes a little bit.

Their customer support is excellent. They're communicative. They let me know the status of claims and contact me within the day, sometimes even before I can even get the appointment scheduled. Recently, they took care of my sump pump. I had a claim by 10:30 and the repairman was there by 10:00 AM the next morning. I'm very satisfied with Cinch.

Cinch worked out good. I called them and they got the claim going, and they stuck with it. They would get someone to come out and do the work and I would pay my deductible. They weren’t overly high. I used to pay $40 a month and it went up to 45. Now, I pay $50 a month. I need to call Cinch right now. They’ll come out and do your maintenance free. So, if something is wrong or tearing up or something went, the tech will report it and you can get it serviced. Or the maintenance person will set up an appointment to do that. Then you pay your deductible and get that done. They're trying to help you before something goes and they have a record too if something's allowed and know that it was not.

I had a recent claim with Cinch for a refrigerator. The ice maker worked but the water did not work. The repair guy couldn't repair it so they offered me a replacement, a similar kind, or they gave me the funds for the value so I took the funds. The process was good ‘cause they kept me apprised, reminding me, because it took me a while to make a decision as to what I wanted to do. They were on point. The only bad thing was initially, it took a while for someone to call me. I had to follow up. Once I followed up and got the claim number, everything went smoothly.

Cinch is fine but when you call in, you don’t talk to a person. I don’t mind paying but I would like to talk to somebody instead of having to do all of that first. You don’t know anything about the contractor before they show up. The last time that I called, it was for a plumber and who Cinch was gonna send, they had sent before. I asked not to have that one, and they sent a different one. So, I am pleased with that because I was not happy with the Rooter Guys. The air conditioning people were great and wonderful, and the only bad experience was with the first plumber guy.

My experience with Cinch has been positive. Submitting a claim is very simple. You call and get an order. They create an order and find a provider for you, and you call the provider. In the last couple of years, they've started collecting their deductible upfront, and that's not a problem either. We've used them three times and I had no problem at all. The people they have representing them are very professional, courteous and prompt.

I want to cancel their services, but have hit a road block. I'll just let my cc company know NOT to let that charge go through.

Their claims process is very simple. You can either make the claim online or with a representative on the phone. The service providers are also responsive. There were a few times that I have had concerns about either the service or the urgency placed around the service but Cinch has had a customer service representative address them. One time, I had a rep that was super responsive. Followed up when she said that she was going to. If she did not have an answer, she still followed up to advise if you were waiting on an answer.

I've called them on two services and it's been okay. The first was very smooth. With the second one, there was a mix-up somewhere because I didn't know that they were not supposed to take care of service then. They only told me after I already put in the application for a service request. Otherwise, it's been good. The technicians were both good and on time. They were there on the timeframe that I was given. I was given any updates when the time had to change. They explained everything to me. So they were okay. Every time I have an issue with my equipment, Cinch was supposed to come in. After that, I had to follow up before I was told that they don't do what I am requesting for.

I paid $49 for 5 months and the $75 for the technician visit. Cinch who handles the Sears Home Warranty services rejected my repair request for a refrigerator handle that was damaged due to normal wear and tear. I had the Kenmore refrigerator for 7 years since 2014. Save your money and deal with an appliance repair company directly.

I called them out once, and they were very efficient. The technicians came out on time. They were very professional. They had excellent customer service skill. It's a good service. I'm glad I have it. The lady who answered the phone was very professional and polite. She also had good customer service skill. So I would recommend them to anybody else that needed that particular company that came out.

Cinch seems like a good thing to have. They also look like a reputable company. They have an easy process and I received the paperwork that we went over. I have recommended them.

It's been a great experience with Cinch. Every time I've called, I have really been taken care of. A good understanding of what I needed to do, what my next step would be, and the date that they gave me was on time. If I had any problems, they would get back to me. Luckily, my wait hadn't been long in trying to get parts. When I submit a claim, it's easier to call them and they send you the link. It has everything on there. Then the repair representative contacts me. Cinch usually does a follow-up to see if they have called or if they arrived on time. I had an issue with my thermostat one time, but before they went through the whole process, the rep gave me some good tips before the repair technician get here. “Make sure you try this and that.” Then, I didn't need a technician. So I cancelled it and they refunded my money right there.

I like working with Cinch better than having somebody come out and not know what they're doing. The bad case is that I’m paying for months that nothing goes wrong in my house. But other than that, if I call them, they send somebody out to assess the problem, which is good. I waited almost a month for Sears to come out. So, having the home warranty, somebody came out the same day or a day later. I can deal with that. Cinch was good on my refrigerator. They said I needed a new one. So the next day, I was out looking. And I was able to put that refrigerator on the home thing. So, I was happy about that. Then, they gave me money to buy towards that refrigerator.

Cinch is a savings plan in case the air conditioning or heating system goes out, which is why we got it. But we've used it for the smaller things such as the thermostat, a faucet, ceiling fans, the stove, the icemaker and the dishwasher. The two hot water tanks are a lot of money right there. We've used Cinch many times. We've had them for probably 12 years and it has paid for itself with what we saved. It's been worth it. Plus, the contractors are all good and professional.

The rep was very helpful when I signed up. She was very nice on the phone.

I love Cinch. It's nice not to have to pay $600 to do it and just 200. Every time we've had an issue, it was usually, a next-day appointment. Our air conditioner was leaking recently. The claim process was fast and simple.

Submitting a claim to Cinch has been very easy. I usually use their person. I was having an issue with my garage door but it wasn’t a crisis situation. I could still open it. It wasn’t an emergency but it was something that needed to be repaired. So, it's fine that Cinch is automated. I wasn’t in panic as opposed to your furnace being out where you need someone to come right away. Some of the contractors have been better than others. Some have been excellent. They knew what they needed to do, what they were doing and knew where they were. Some seemed like it might have been a little bit new to them but they weren’t bad. It’s been a while ago when I've had some issues. The guy didn’t know what he was doing. It was taken care of eventually but it took a while. Cinch had someone else come out.

I had my air conditioning units checked and I was told that one unit needed $1,100 worth of repairs. I called Cinch and this nice lady came out. She was here about 20 minutes fixing it and it's been fine ever since. Everything went really well.

We had a leak in the kitchen. Some backflow thing was going on and they were able to take care of that. We had water backing up in the bathroom and Cinch took care of that. The contractor come out as quickly as they could. They were polite people and efficient young workers. It was nice. I also had a claim when the handle that turn the shower on and off broke. The contractor looked at it and said, "Sorry. We only work on the pipes. We don't work on the fixtures." That was the only thing that we've run across that I didn't like. It was disappointing.

Having Cinch is easier for home maintenance. If I need to replace any of my appliances, such as the HVAC system, it takes less money if something needs to be replaced. The fan motor in one of the HVAC systems broke recently. They had a contractor come out and replace the fan motor. It was supposedly a $3,000 fix and my deductible was only $125 plus the annual payments of 500. They also sent out a guy to fix our refrigerator. He de-iced it, fixed the issue, and the refrigerator started running fine.

I like that Cinch fixes things. The quality is good and the contractors are fine.

I chose Cinch Home Services because it was convenient. I could get it as part of my energy bill. I don't have another bill added to my monthly budget. All my claims have been through properly. I like the fact that if I call for more than one issue at the same time, I don't get double charged for my call-out fee. Everybody has been good. I only had one that was questionable. But I called Cinch and they took care of it right away.

I love Cinch. If anything happens, they would do everything they can to fix things. They live by a philosophy, fix it or replace it. And every time, they’ve either fixed it or replaced it. My refrigerator just got replaced. According to the guy’s evaluation, the size that I wanted was a commercial size, which is what I had. So, I had to take the cash and add money to it to buy a new one. But it worked out okay. I’ve been recommending Cinch to my friends. They are doing a good job. I’ve been with them since 2017 and I’ve not had any issues. I've had very good service.

Submitting the claim online with Cinch was no problem. But they're not available to talk to and you get a computer. What they did automatic was send me the people I was supposed to call for my two claims. One claim is for the air conditioner and that was the worst. It took forever to get somebody on the phone. This started on May 29 and I'm still dealing with it. My sister lives in the home where the air conditioning problem is and she doesn't have air. Today, I got a message from a lady that they need more money for whatever reason and she wanted me to call her back. I've been trying to call her back for the last 20 minutes and the line is continually busy. It's just frustrating. I called the Cinch customer service number yesterday. You go through the system and it ends up putting you through to the air conditioning company. It was all computerized and I didn't even have an option to talk to anybody. I'm not really happy.

We’re 100% pleased with our services from Cinch. It’s a tremendous benefit. We've been in our home for 36 years. We're going to have things go out. It's a wonderful thing knowing that we can get service. All I have to do is call Cinch.

The service is excellent. I was very satisfied with the claim we had that was taken care of. There were two contractors that came. The first one was not reliable. But when I called and asked for someone else, that person was excellent. Cinch took care of it, which I appreciate. There was no hassle or anything like that.

Cinch Home Services gets a lot of the work done. They attempt to make it with as little stress as possible. We had a couple where the technicians did not come. And we had a few where the job didn't get completed. They came in and fixed something, but they ended up not being the issue. Also, some technicians had to make repeat visits. Other than that, things have been good.

Put in a service request for a problem with a dishwasher. It's been over two weeks and very many phone calls (with very long wait times) and I seem to be no closer to getting anyone to look at it. They seem to be endlessly looking for service providers, but never actually getting to the point of someone getting out here. Extremely frustrating!

I really like Cinch and I've been very pleased. When we submit a claim, they always call me. So far, I've only had one contractor. Both of our issues have been with kitchen appliances. It's been Zaki that came and they have been fabulous. As a matter of fact, I've referred them to my clients when they asked for an appliance person. In both my cases, Zaki had to order parts and those came in a reasonable length of time. They called back and rescheduled. It's just been seamless and smooth. I would definitely use Cinch.

I like the way Cinch Home Services does things. Customer service is wonderful. They are smart, and talk to you like you’re a human being. They don’t say, “Hey, Sandra. How are you doing.” They call me, “Ms**, may we help you?” They are polite and act on stuff fast. I was shocked when they brought me a white microwave, and my kitchen is off white. But it’s okay. I like the microwave. It’s very nice, but it stays hot inside. And we leave some food in there, and it would be warm. I have to cut if off. I hope it doesn’t set my house on fire. Other than that, I love my home warranty because I don't have anybody coming here and do anything for me. And my husband and I are in our 70s. It works fine.

The loan officer at the bank that we're working with had good things to say about Cinch. We had done some research on them as well. Getting the account set up and getting everything going went well. $500 is affordable for the first year. Their prices were affordable and it was really convenient when trying to make a deal with the seller of the property. It was a good bargaining chip. I already referred Cinch to some people. I have a couple of guys on the crew. One just closed on a house and another is in the process of closing on a house.

This is my third time dealing with Cinch Home Services and everything has been perfect. Everyone who came out has been so knowledgeable and helpful. They picked up all their trash. If they leave anything, they just put things back the way they found it.

I had one problem where my renter's washing machine went out and the service company wasn't coordinating the appointment time. I called Cinch and they gave me another company immediately and coordinated with me and my renter. The repair guys had to order the parts and the parts came directly to the house. As soon as the parts came in, they were instructed to call for an appointment.

I had some issues with my upstairs air conditioner unit. So, I had someone come out yesterday. He could not fix the problem. He had to get a part. So, he’s gonna come back in two weeks to hopefully fix it. But he also performed another service, that just cost me an additional amount. It was cleaning up the coils. He said it wasn't covered by deductible so I had to pay for that. Other than that, it’s being fixed. It’s still in the process.

Cinch Home Services sent me a booklet and it shows my account number. I went online and put the number, and talked to somebody that day. It was easy. The contractor scheduled an appointment for the next day. They came and were done within an hour. Aside from that, there was a service call for ceiling fans and one of them wasn't working properly. So, they bought a new one and replaced it at no charge.

When I called the number for Cinch, I haven't even spoken with anyone and the first thing that it was telling me to do was pay money. And then after making the payment, I kept trying to call in and speak to someone and I was never able to get through. But they did refer me to someone and I received an email with a number to call. The service line is not set up where you can speak to anyone. It's all computer-based. I found that during the emergency that I was having, my water would not shut off and I couldn't even figure out how to shut it off, and I was calling trying to figure out what to do.

Cinch has too much fine prints, which I don't appreciate. It should be straightforward. Their services have not been bad so far but there is a catch. When I called somebody for plumbing, which I have for five times, they sent these plumbing companies. I never had a problem before. But one plumber showed up and told me that he had to tear up the drywall in my basement to look at all the plumbing, just to figure out how the plumbing was done first. If I was dumb, I would have said that I need this problem to be solved and he would have done it. But it would not have been covered under warranty and he would have charged me. These guys come out for dirt cheap but if they see something that they can make more money off of, they go for it, regardless if it's related to this matter or not.

Cinch Home Services has reliable vendors, have a reasonable price, and it's easy to file claims.

I'm happy with Cinch. Their customer service was really good on the phone when I first initially called, and then they set up delivery for our washing machine that had to be replaced because it was less expensive to replace and to fix and it just worked out. I was able to connect with them about talking to the delivery company. The delivery went seamlessly. The whole experience has been very good. It's very affordable and it's just great.

My dryer stopped working and techs came and fixed it. A part had to be ordered so that took a couple of weeks. My icemaker and my freezer also stopped working so techs fixed those as well. The freezer was done within a day or two. The technician was very polite, knowledgeable, and helpful. I would have him back in a heartbeat. The process was fine except for the part where I didn't really get to talk to a person. Anytime I had questions or if I needed to change the date, it was an automated text bot. That's not very helpful when you need to get in touch with someone. Other than that, everything was fine.

Unfortunately, the work performed for this service request is not covered under your plan. Please contact us at ** for any assistance." The plan states that it covers all mechanical failures due to normal use. When I called customer service, they said that the coverage was denied due to abuse of the device. The load was too heavy. That was a lie and they have no way of knowing how heavy the load was. I have never overloaded the washing machine. I have canceled this contract today, but I would like people to know that the Sears Home Warranty is a fraud. They take your money, provide terrible service, and rip you off whenever they can.

I've been with Cinch for quite some time when they were Cross Country. So I've been rocking out with them for years. When they were Cross Country, I liked what they were offering and the price was right. In light of the pandemic and everything being pushed back and things weren't coming through, it was quite frustrating, but I understand. But overall, I'm satisfied with them. I would've left them a long time ago. But they're okay. They come through. They do quality work. They fixed the problem and then I didn't have any problems after that.

I live in a condominium in Alexandria, VA and have Cinch Home Services insurance for my home equipment. I recently noticed my water heater wasn't working properly. The water temperature would only get up to 96 degrees and it was also leaking. I contacted customer service and they sent a technician out to take a look. The technician didn't even report the main problem, which was that the water heater wasn't working. The technician came back a second time and seemed more interested in finding something wrong with my heater that wasn't covered by the insurance. He looked at the water pressure and as I expected a few days later the insurance declined my claim, citing "the water pressure was too high." This was not true because our HOA checked and the water pressure in our complex is fine.

Customer service is good. I had to call them a couple of times. The first was the heating. When the tech came, he took the filter out and cleaned out the stuff. But, the heating started acting up again months after. It was the thermostat that needed changes, so he changed it. Cinch was easy to work with and I liked the person who came. He was easy to talk to. With a home warranty, it's peace of mind to know that if something goes wrong, I can call somebody. And I'm paying monthly. So, whatever needs to happen, they take care of it.

Our AC wasn't getting cold, and then they sent out somebody and he put Freon in it. It wasn't really hot over here, so we didn't have the air on. Then, when we put the air on, a few days later, it was not getting cold again. He came back, identified the problem as being something big, and they're gonna replace the air handler. Now, we're waiting on that. I don't like that 'cause it's gotten really hot here. They said that they were gonna try to rush it and I said, "Whatever you can do." Other than that, everything's always great. I like Cinch. They're good to deal with. Most of the techs are very good, as well.

Everything has been so good. I'm very happy with the service of Cinch. I had a water heater issue and already I made back my money. I had two issues and they handled them beautifully. The people who came to my home were exceptional and I'm just grateful.

They responded to my claim promptly and gave me the name of the contractor that was coming out. The last repair was a new water heater and he was in and out in no time. Pretty happy with that. In the past, some of the heating and cooling contractors didn't seem that professional. We had the water heater replaced and it still cost us 450. But if we had that done on our own, it would probably have been $1,200.

I'm not happy with Cinch. First, when I had a problem with my toilet and the plumbers that they sent out did not solve the problem. All they kept doing was coming out here. They rotted it. I still had the same problem, so I ended up calling a plumber on my own, which I had to pay to have the plumbing done, which cost me $400. They found what the problem was and took care of it. I don't feel like I had to pay that $400. Whoever they had, these plumbing people, they came out twice, didn't solve the problem. They told me that it needed to be dug out from outside, which wasn't the problem. They told Cinch that the problem needed to be taken care of from outside. So, I called another plumbing company myself, and they solved the problem and I haven't had that problem.

When I file a claim, it's very quick and easy. I can do it all online. The contractor usually comes when they say and it's local people, which I like because I can choose who I want because they're usually hooked up with them. It all went very smoothly.

The technicians were professional and knowledgeable. Everything went fine. There weren't any hiccups. My experience was professional, smooth, convenient, and efficient.

Cinch has worked out great for us. I'm gonna keep renewing it every year. It's real easy to submit a claim. I just go on the website and put in the info and they send the email right away and tell me, "You can call this person." Sometimes they'll set up the appointment, and then sometimes I just call and schedule with the people directly. Cinch is very reliable and worth the money.

I did everything on the app. It was very easy to sign up with them. Filing claims with them has been very easy too. I do it on the app and it shows the products that we have there. Every year at the end of our year, I add up how much it costs for the fee, and then how much are deductible is each time, and then what has broken, and we still are coming out ahead. I can text the technicians back and forth because sometimes our renters aren't always courteous enough to be there when they're supposed to be. Then sometimes when the job is finished, the technicians will call me and talk to me. But sometimes, they just file it with Cinch.

I was very pleased with Cinch except for one area. When something breaks down in your house, it never breaks down during business hours. When our furnace went out on New Year's Eve, trying to reach a live person to talk to was next to impossible. You've got to be able to get ahold of them 24/7. We were gonna go below zero for our temperature here in Wisconsin that night and we got no furnace. Other than that, Cinch responded very quickly. They got somebody to fix the furnace and we were very pleased.

Their response is very good. I've also had pretty good luck with technicians. But sometimes it's a little bit difficult to communicate with Cinch on issues either verbally or on the internet. For instance, I had a ceiling fan go bad and it ended up being a remote control issue. The little receiver unit that's inside the fan went bad and they wouldn't cover it. It's a $20 part. It's not my fault it's the remote control of the ceiling fan.

I call Cinch when I have a claim and then they send me a text asking questions if I want an appliance fixed or heating system, and it's a very simple reply to text. I don't actually deal with humans on the phone. It's all by text and very easy to use. Then within half an hour, I know when my appointment's going to be for a repairman to come out. Sears was the contractor that Cinch used to repair my oven. The first guy they sent out was fantastic. But the second one was not too good. Cinch provides ease of mind if your appliance breaks and they are very simple to use.

Before it was Cinch, TotalProtect's services part was very iffy. We had a situation where the primary hot water heater broke and it took about two months to get it fixed. I went through some agonizing process there to get this thing replaced. I had a dryer go out a couple of years ago and that was when Cinch bought the company, and the replacement process was very smooth and satisfactory. It went very well.

Cinch Home Services sent a contractor out for a repair. They fixed something for me. They were great. Cinch is reliable and all-around good. They answer all your questions that you have.

I'm impressed with Cinch Home Services. When I submit a claim, they always email me the company who will come, contact information if I need to call and set up a date and time with them. Whenever I needed some service, the contractors would come, they got an evaluation, they performed the job and completed it. I'll advise everybody to get them. I got my niece, my daughter, everybody I know who just purchased homes and have already had homes.

I called Cinch Home Services to tell them that I needed a stove because my oven wasn’t working. I didn't think I would get such immediate caring response. I called the man. I told him what my problem was. And because I’m on dialysis, it’s very important to me to have what I need when I want it. And they responded so quickly and attentively. They emailed and texted me. And the people that they sent removed the old one. They cleaned up behind themselves. They explained the use of everything to us, and how to get it to work. That was good. Because usually, you don’t get people who go above and beyond like that.

I had to replace a hot water tank and the service went pretty well. The techs were good. The incident happened around Christmas eve. They fixed the issue by that following Monday which was pretty quick. The only thing that wasn't covered was the expansion tank.

The customer service on my initial five calls was horrible. They need to have someone that speaks English fluently, or that they’re easier to understand. Also, they have a lot of automated things. I understand, this day and age, so many homeowners, so many calls. It’s hard to hire enough people to cover all the calls, so you have automated systems to help things run more fluently. And I support that. It's just when a homeowner’s in a predicament, and they need to tell somebody information, and the waiting time is 37 minutes, by the time you get to talk to somebody, your blood pressure is up 120 points. And you can’t understand what they’re saying, and they can’t comprehend what you’re saying. So, that puts you into another realm.

The hot water heater flooded the basement and we called it in to Cinch. The service guy came out and replaced it, and now, it’s working great. We haven’t used Cinch too often but the whole program works fine. We haven’t had any issues with anything. As long as everything is smooth and operate like this last situation, everything is good with us. My wife keyed everything in on the internet and someone from the company reached out to us and everything went fine.

The services with Cinch were good. They worked on the stove and they gave very good service and good customer service. As far as submitting a claim, I call customer service and I just put in my request. I've never had any problem. They gave me the name ad the phone number of the company that was coming out. I called them myself and scheduled the appointment. The customer service doesn't do it, which is better, because I get to choose my appointment on my own. The contractors have been really good. I wish I had known the name of the man that fixed my stove. He's been here twice and I really liked him. I talked to him over the phone, and he was really courteous and understanding. He explained what he was doing and what was wrong.

I'm enjoying Cinch very much. All my calls have been answered and successful. I had one claim and I didn't have any problem with that claim.

I don't like Cinch as much as I do TotalProtect. They seemed like they weren't too happy to help me. Sometimes, I get people who don't really understand the service. They're telling me one thing and I'm telling them another thing. My furnace had been bad ever since last year. They said, "Well, it's April now, and everybody's having their air condition done. So you have to do that next time when it gets to fall." So I had to wait until fall came. When fall came, they sent different people out here and some of them didn't show up. I couldn't get my money back, because they said, "Well, somebody has already been here. And once they come to your house, you can't get your money back." I said, "Yeah but the tech didn't do anything". They told me, "Well, we'll have to send you somebody else out." That somebody else said, "We do not go up under the house". But that's where my furnace is.

Anytime we've had a problem, we've called Cinch and it's been taken care of. I get text messages back with the claim number quickly. We’re well satisfied. Everything's been great but they can drop the price if they’d like. I tell people about Cinch all the time. We put the word out that they are great people to deal with and they tend to whatever it needs to be tended to that's under warranty.

My experience with them has been good but there was one claim that I had a complaint about. That was because the provider who did the work was told that he didn't fill out all the forms. Therefore, we spent over $1,000 of our own money repairing this hot water heater. I paid the $75 deductible twice and neither time did they come through with money to the service provider. I really feel bad about that. Other than that, I can't complain. I've always had them for years. I like the convenience of knowing that if something goes wrong in the home, then they can get it taken care of for me.

When I file a claim, I have to pay $125 even before the contractor comes out. But the guy who came out and fixed the toilet did a real good job. But then he called Ecodry, which I've had on several occasions. Ecodry came in and took out one wall between the toilet and the iron washer. They cleared everything. So everything was great.

I just use my phone and that has been okay not to have to talk to a representative. It seems to have worked out okay. We had an appliance that died for a while and thought it finally bit the dust, but I called for service and it came back to life on its own. Because I've been given a credit card, that money is taken out, but I've never had any problem with having it put back in. So, the service has been fine.

The claim process with Cinch was easy. I just went online and typed in what I needed, and then they got back to me and let me know who would be coming out. I do have an option for the phone and whenever something's not right or I have to have somebody come back out, then I call them on the phone because their online thing really doesn't give you an option for a return visit. They want to set you up for a new one. So, I call them online, and then they let me know. They just give me the same number. They just put 1234 on the end of it. As far as the quality of the work, sometimes it's good and sometimes it's bad.

When the air conditioner was acting up, I made the claim online, and immediately I got a response back with the technician that would be handling my claim. The next day, I got with the technician and they had my information already. They were scheduled to come on a Friday, but that technician was actually able to come the next day. So that was good. I didn't have to wait. He troubleshot everything and figured out what the issue was and got me going again. It's been easy to make claims and get issues solved with Cinch. We used them for our washing machine a couple of times, our refrigerator in the past, and also for the dishwasher one time. So I've had good dealings with them.

At times, there is a language problem due to Cinch's call centers. The people are from other countries and their English is good, but not the best, and understanding is the only difficulty I have sometimes. Other than that, I have found Cinch's phone people very helpful in trying to resolve. And with my last problem that I had with my refrigerator-- which finally has been fixed after a month of not having it-- they were very helpful in trying to resolve the problem, and I appreciate that. Also, I've been very pleased with the techs.

My washing machine went down and it couldn't be repaired and Cinch replaced it, so I'm happy.

The reps from Cinch are wonderful people. They reach out a lot. Filing a claim was very smooth. The tech was very professional, very obliging, explained everything, and showed pictures where pictures were needed. I just wish the hours were a little different because it's hard to get off work to get home for the repairs. It's from 8:00 to 4:00. I have not been able to get any earlier.

Every time I called, good service. I had an experience with my washing machine and refrigerator. Cinch sent Sears services for us, and it was good.

I get online and fill out the information, and Cinch immediately contacts me. It's a great home warranty, especially if your house has a few years on it when you purchase it and all your appliances are not new or your furnace is a concern. It's easy to submit a claim for help. However, when you buy the warranty, make sure you get a number of the local representative because that helps. A lot of times, Cinch does not approve your claim and you may have to argue until you get your claim approved. And having that number to the local representative is a huge help. Once that's all through with, it's very easy. Cinch takes it and runs with it and you get your issue fixed.

Cinch is a good service so far. I've only had one claim submitted and completed, and it was fairly easy to do the claim online. The Cinch website is user-friendly for the most part. For the second one, I'm trying to contact somebody to get a refund because I ended up canceling the service. I tried to do a contact online and contact somebody, but that's not been very easy.

I have had some claims and repairs. The most recent was a plumbing issue. It was all right. I had a backed up lateral line, so the basement flooded with excrement and things. The company that came out to fix the line couldn't fully get all the stuff out of the line. Enough that it worked, but still not enough where it won't happen again, because there are still stuff in the line. And Cinch wouldn't pay for it to be fully fixed. So, I didn't like that very much. But I can put in a new claim and try to have it remedied.

I used Cinch Home Services and it seemed like a reasonable thing. I have a fixed income. So, this is a way to curb some of that. What's difficult is knowing who is coming and what their reputation is. Cinch just sends somebody. So, I wouldn't know who they sent and their experience. Someone shows up at my door and that's hard because I'd like to know who's coming. This guy just showed up and I didn't even know the name of his company. It was on his truck.

Cinch Home Services is on time and they help me out. And they gave me good contractor. They hooked me up with Sky Pro. They have come out and done the spring and fall on my AC and heat. I would highly recommend Cinch. They are a good company and I'm very happy with them. I respect people that give what I expect. And they have done that.

It's been very smooth with Cinch. I had a little bit of drag on the last one but other than that, they've always been very prompt. They let me know who's coming. They let me know that they're going to be calling me before and they identify. I have recommended a couple of my family members. I'm advising them to please call and find out if they're eligible to get it.

Cinch was great. When you go to refinance, everybody in the housing industry gets your information. So, I got a bunch of offers from people and it came down to the price. Also, I liked the ease of use. I was able to set up a technician to come out and they came out. From me making a claim to them coming out was less than two days and they fixed the problem.

I have had great results from Cinch and I would recommend them to a friend. I had a claim for the clothes dryer and when the tech came, it started working again. But he was able to find out that it does that when the motor is getting ready to go out. So, he was able to explain to us that it was the motor. When it starts going out, sometimes the dryer doesn't work. And then you try to use it again, and it starts working again. So, Cinch took that information and took care of my dryer. They were quick. The only thing I had to wait for was the new motor that was installed to come in. But it came within a week.

I always talked to someone and see what it was. My warranty booklet tells me everything that is claimable. So, I knew what could be claimed and it's easy to put the claim in throughout that. Cinch calls the contractor, who I either call them or they call me and we set up a time and go from there. It's always the smaller business people that come out. They probably are the cheaper people in the area. But the quality of work has been good. Some of the things that they couldn't take care of were just because it wasn't their area of expertise once they got into what was actually wrong with the product. Other than that, Cinch has been a service. I recommended it to a lot of people and one of my friends took it up.

I have a claim for the water heater and we're still working on the feedback from that. There's information that Cinch needs that I've been trying to get from the company that I hired to do the job. So, I haven't been able to get back to them. I was so frustrated and upset about the whole situation but at the moment, I can't do anything about it. It's unfair though that I have to go through hoops to get what I need when I pay on time. I do what I'm supposed to do. It seems like it might not be a good fit for me. But because I've been paying it so long and I've paid so much money into this, it's hard to just walk away.

Cinch Home Services is timely about getting things fixed. Whenever I have an issue with a service provider, I can call them and get a service provider that I prefer quickly. The last couple of service calls we've had, we've had some good people who we have called them and told them we wanted them. If we call for this issue, we Cinch them to send them out and not send anybody else. And the customer service is great. I've only had one issue with customer service, but that wasn't enough for me to look for somebody else. We love it.

Cinch has been great but sometimes, I have a problem with the vendor that they choose to do the work, not replying and getting back to me, which is frustrating. I had a lot of issues with the last contractor. They were on time and did a great job. And Cinch was awesome. But I couldn’t get my documentation for my insurance company. It took weeks of me calling and texting. Even my insurance company reached out. I was going nuts and then, I finally got the information I needed. But it shouldn’t have been that difficult. Because all he wrote was, “Replaced garbage disposal”. He didn’t say what was wrong with it or anything on the invoice to make sure it’s covered. So, it didn’t tell me anything. But that’s not Cinch. I’ve rarely had any problems over the years with them so, I’m quite happy and I’ve kept them. Cinch is a good company and I tell my mom about them.

To submit a claim is simple. I like that you can get the information to the representative. Cinch's resources are better at providing a provider. In the past, I've had where I had to find somebody to do the work, and I get reimbursed. Cinch only had that to happen once and that was with my hot water heater. And I've had some issues with the television. I was pleased with my reimbursement for that to be able to purchase another television, and not have to come out of the pocket with such a large sum of money.

I reached out to my agent, and I entered the claim online. The service tech guy came and checked it out. And we ultimately decided to replace it as opposed to have it repaired. They reimbursed me the cost of what it would cost to repair the washer. I was impressed with how Cinch Home Services handled my claim and the speed it was taken care of. We will renew Cinch and recommend them to my friends. I’ve been pleased.

It was easy to file a claim. I got responses within 24 hours and got scheduled for an appointment within three to four days. We had an electrician come out. They did an analysis and told me that it was an issue that had to be taken up with the power company and not them. But they showed me what was going wrong. They were very helpful and open to talking to me on the phone when I needed to and talking to me the entire time they were here. They were making sure that if something comes back up again, to let them know. If they get contracted again, they could come right back out.

The quick turnaround times have been very nice with Cinch. I put in a claim for the icemaker in our refrigerator. I did it on either a Saturday or Sunday and I heard from them on Monday. A contractor came out the next day, identified what was needed and what were the parts. They were very professional and did what they needed to do. From the time I filed the claim until everything was done and wrapped up, it was a week or less, which was very quick, especially sometimes these things can extend out for a while. I would definitely recommend and tell others that they hire good quality professionals. The timeliness is very effective and convenient too. They work with your schedule.

The dishwasher stopped working and the repair guy came out and said that something was stuck in it. He pulled it apart and then put it back together. I haven't had any problems since he left. By having the Cinch warranty, all I have to do if something goes wrong is go online and make the appointment. People come out, do what they gotta do and go back, and I pay the $100 deductible. They are professional. People should contact Cinch because they are reasonable, easy to deal with and I haven't had any problems other than wanting to pay repair people they send out.

Every time we file a claim, Cinch sends somebody right out. We've had no issues. They take care of it. If the problem hasn't been resolved, they send somebody out again until they get it resolved. So, everything they’ve done has been great. I have no issue getting ahold of anybody if I had any questions on any claim and it’s very simple to use. I told my best friend to sign up and I believe he did. He now has a home warranty because of the home warranty we had with Cinch.

I submit a claim to Cinch and then, I call to make sure I get an appointment with the person they contracted with. I haven't had any problems at all. One of my kitchen lights came out and it was a wiring problem. The repair guy knew exactly what to do when he got the part and took care of it, which was what I liked and that's why I'm gonna stay with these guys. The contractors I had were very professional. I'm very happy with Cinch and I would tell people about the excellent service that I received.

All my neighbors have tried other warranty places and all had failures with them. We've been with Cinch about 15 years and we have never had one issue. They did perfect on the pool claim. It was handled within 24 hours. They didn't have any people in our area. We hired a local pool place, put it in, and they sent the money. However, a contractor has been there three times trying to fix the stove. The guy that came out thinks that they'd have to replace it but they haven't made a decision on it yet.

I had my dryer repaired and that went okay. It wasn't getting the clothes dry and there was a screaming noise. They replaced two or three parts on it so now, I pretty much have a new dryer. That paid for about $500 or $600. The policy is getting a little expensive but I understand that. The minimum out-of-pocket is 125 when I used to only have to pay 100.

I feel very safe so far having Cinch. I've had it for more than a year and I've only used it once. I called, and the technician was able to come within a couple of days and it went very well. I was very happy with it. He was a very nice and professional man, and he had to come back to adjust something another time.