Cinch Home Services Reviews

Their response is very good. I've also had pretty good luck with technicians. But sometimes it's a little bit difficult to communicate with Cinch on issues either verbally or on the internet. For instance, I had a ceiling fan go bad and it ended up being a remote control issue. The little receiver unit that's inside the fan went bad and they wouldn't cover it. It's a $20 part. It's not my fault it's the remote control of the ceiling fan.

I call Cinch when I have a claim and then they send me a text asking questions if I want an appliance fixed or heating system, and it's a very simple reply to text. I don't actually deal with humans on the phone. It's all by text and very easy to use. Then within half an hour, I know when my appointment's going to be for a repairman to come out. Sears was the contractor that Cinch used to repair my oven. The first guy they sent out was fantastic. But the second one was not too good. Cinch provides ease of mind if your appliance breaks and they are very simple to use.

Before it was Cinch, TotalProtect's services part was very iffy. We had a situation where the primary hot water heater broke and it took about two months to get it fixed. I went through some agonizing process there to get this thing replaced. I had a dryer go out a couple of years ago and that was when Cinch bought the company, and the replacement process was very smooth and satisfactory. It went very well.

Cinch Home Services sent a contractor out for a repair. They fixed something for me. They were great. Cinch is reliable and all-around good. They answer all your questions that you have.

I'm impressed with Cinch Home Services. When I submit a claim, they always email me the company who will come, contact information if I need to call and set up a date and time with them. Whenever I needed some service, the contractors would come, they got an evaluation, they performed the job and completed it. I'll advise everybody to get them. I got my niece, my daughter, everybody I know who just purchased homes and have already had homes.

I called Cinch Home Services to tell them that I needed a stove because my oven wasn’t working. I didn't think I would get such immediate caring response. I called the man. I told him what my problem was. And because I’m on dialysis, it’s very important to me to have what I need when I want it. And they responded so quickly and attentively. They emailed and texted me. And the people that they sent removed the old one. They cleaned up behind themselves. They explained the use of everything to us, and how to get it to work. That was good. Because usually, you don’t get people who go above and beyond like that.

The customer service on my initial five calls was horrible. They need to have someone that speaks English fluently, or that they’re easier to understand. Also, they have a lot of automated things. I understand, this day and age, so many homeowners, so many calls. It’s hard to hire enough people to cover all the calls, so you have automated systems to help things run more fluently. And I support that. It's just when a homeowner’s in a predicament, and they need to tell somebody information, and the waiting time is 37 minutes, by the time you get to talk to somebody, your blood pressure is up 120 points. And you can’t understand what they’re saying, and they can’t comprehend what you’re saying. So, that puts you into another realm.

I had to replace a hot water tank and the service went pretty well. The techs were good. The incident happened around Christmas eve. They fixed the issue by that following Monday which was pretty quick. The only thing that wasn't covered was the expansion tank.

The hot water heater flooded the basement and we called it in to Cinch. The service guy came out and replaced it, and now, it’s working great. We haven’t used Cinch too often but the whole program works fine. We haven’t had any issues with anything. As long as everything is smooth and operate like this last situation, everything is good with us. My wife keyed everything in on the internet and someone from the company reached out to us and everything went fine.

The services with Cinch were good. They worked on the stove and they gave very good service and good customer service. As far as submitting a claim, I call customer service and I just put in my request. I've never had any problem. They gave me the name ad the phone number of the company that was coming out. I called them myself and scheduled the appointment. The customer service doesn't do it, which is better, because I get to choose my appointment on my own. The contractors have been really good. I wish I had known the name of the man that fixed my stove. He's been here twice and I really liked him. I talked to him over the phone, and he was really courteous and understanding. He explained what he was doing and what was wrong.

I don't like Cinch as much as I do TotalProtect. They seemed like they weren't too happy to help me. Sometimes, I get people who don't really understand the service. They're telling me one thing and I'm telling them another thing. My furnace had been bad ever since last year. They said, "Well, it's April now, and everybody's having their air condition done. So you have to do that next time when it gets to fall." So I had to wait until fall came. When fall came, they sent different people out here and some of them didn't show up. I couldn't get my money back, because they said, "Well, somebody has already been here. And once they come to your house, you can't get your money back." I said, "Yeah but the tech didn't do anything". They told me, "Well, we'll have to send you somebody else out." That somebody else said, "We do not go up under the house". But that's where my furnace is.

I'm enjoying Cinch very much. All my calls have been answered and successful. I had one claim and I didn't have any problem with that claim.

When I file a claim, I have to pay $125 even before the contractor comes out. But the guy who came out and fixed the toilet did a real good job. But then he called Ecodry, which I've had on several occasions. Ecodry came in and took out one wall between the toilet and the iron washer. They cleared everything. So everything was great.

My experience with them has been good but there was one claim that I had a complaint about. That was because the provider who did the work was told that he didn't fill out all the forms. Therefore, we spent over $1,000 of our own money repairing this hot water heater. I paid the $75 deductible twice and neither time did they come through with money to the service provider. I really feel bad about that. Other than that, I can't complain. I've always had them for years. I like the convenience of knowing that if something goes wrong in the home, then they can get it taken care of for me.

Anytime we've had a problem, we've called Cinch and it's been taken care of. I get text messages back with the claim number quickly. We’re well satisfied. Everything's been great but they can drop the price if they’d like. I tell people about Cinch all the time. We put the word out that they are great people to deal with and they tend to whatever it needs to be tended to that's under warranty.

The claim process with Cinch was easy. I just went online and typed in what I needed, and then they got back to me and let me know who would be coming out. I do have an option for the phone and whenever something's not right or I have to have somebody come back out, then I call them on the phone because their online thing really doesn't give you an option for a return visit. They want to set you up for a new one. So, I call them online, and then they let me know. They just give me the same number. They just put 1234 on the end of it. As far as the quality of the work, sometimes it's good and sometimes it's bad.

When the air conditioner was acting up, I made the claim online, and immediately I got a response back with the technician that would be handling my claim. The next day, I got with the technician and they had my information already. They were scheduled to come on a Friday, but that technician was actually able to come the next day. So that was good. I didn't have to wait. He troubleshot everything and figured out what the issue was and got me going again. It's been easy to make claims and get issues solved with Cinch. We used them for our washing machine a couple of times, our refrigerator in the past, and also for the dishwasher one time. So I've had good dealings with them.

I just use my phone and that has been okay not to have to talk to a representative. It seems to have worked out okay. We had an appliance that died for a while and thought it finally bit the dust, but I called for service and it came back to life on its own. Because I've been given a credit card, that money is taken out, but I've never had any problem with having it put back in. So, the service has been fine.

At times, there is a language problem due to Cinch's call centers. The people are from other countries and their English is good, but not the best, and understanding is the only difficulty I have sometimes. Other than that, I have found Cinch's phone people very helpful in trying to resolve. And with my last problem that I had with my refrigerator-- which finally has been fixed after a month of not having it-- they were very helpful in trying to resolve the problem, and I appreciate that. Also, I've been very pleased with the techs.

My washing machine went down and it couldn't be repaired and Cinch replaced it, so I'm happy.

The reps from Cinch are wonderful people. They reach out a lot. Filing a claim was very smooth. The tech was very professional, very obliging, explained everything, and showed pictures where pictures were needed. I just wish the hours were a little different because it's hard to get off work to get home for the repairs. It's from 8:00 to 4:00. I have not been able to get any earlier.

Every time I called, good service. I had an experience with my washing machine and refrigerator. Cinch sent Sears services for us, and it was good.

I get online and fill out the information, and Cinch immediately contacts me. It's a great home warranty, especially if your house has a few years on it when you purchase it and all your appliances are not new or your furnace is a concern. It's easy to submit a claim for help. However, when you buy the warranty, make sure you get a number of the local representative because that helps. A lot of times, Cinch does not approve your claim and you may have to argue until you get your claim approved. And having that number to the local representative is a huge help. Once that's all through with, it's very easy. Cinch takes it and runs with it and you get your issue fixed.

Cinch is a good service so far. I've only had one claim submitted and completed, and it was fairly easy to do the claim online. The Cinch website is user-friendly for the most part. For the second one, I'm trying to contact somebody to get a refund because I ended up canceling the service. I tried to do a contact online and contact somebody, but that's not been very easy.

I have had some claims and repairs. The most recent was a plumbing issue. It was all right. I had a backed up lateral line, so the basement flooded with excrement and things. The company that came out to fix the line couldn't fully get all the stuff out of the line. Enough that it worked, but still not enough where it won't happen again, because there are still stuff in the line. And Cinch wouldn't pay for it to be fully fixed. So, I didn't like that very much. But I can put in a new claim and try to have it remedied.

I used Cinch Home Services and it seemed like a reasonable thing. I have a fixed income. So, this is a way to curb some of that. What's difficult is knowing who is coming and what their reputation is. Cinch just sends somebody. So, I wouldn't know who they sent and their experience. Someone shows up at my door and that's hard because I'd like to know who's coming. This guy just showed up and I didn't even know the name of his company. It was on his truck.

Cinch Home Services is on time and they help me out. And they gave me good contractor. They hooked me up with Sky Pro. They have come out and done the spring and fall on my AC and heat. I would highly recommend Cinch. They are a good company and I'm very happy with them. I respect people that give what I expect. And they have done that.

It's been very smooth with Cinch. I had a little bit of drag on the last one but other than that, they've always been very prompt. They let me know who's coming. They let me know that they're going to be calling me before and they identify. I have recommended a couple of my family members. I'm advising them to please call and find out if they're eligible to get it.

Cinch was great. When you go to refinance, everybody in the housing industry gets your information. So, I got a bunch of offers from people and it came down to the price. Also, I liked the ease of use. I was able to set up a technician to come out and they came out. From me making a claim to them coming out was less than two days and they fixed the problem.

I have had great results from Cinch and I would recommend them to a friend. I had a claim for the clothes dryer and when the tech came, it started working again. But he was able to find out that it does that when the motor is getting ready to go out. So, he was able to explain to us that it was the motor. When it starts going out, sometimes the dryer doesn't work. And then you try to use it again, and it starts working again. So, Cinch took that information and took care of my dryer. They were quick. The only thing I had to wait for was the new motor that was installed to come in. But it came within a week.

I always talked to someone and see what it was. My warranty booklet tells me everything that is claimable. So, I knew what could be claimed and it's easy to put the claim in throughout that. Cinch calls the contractor, who I either call them or they call me and we set up a time and go from there. It's always the smaller business people that come out. They probably are the cheaper people in the area. But the quality of work has been good. Some of the things that they couldn't take care of were just because it wasn't their area of expertise once they got into what was actually wrong with the product. Other than that, Cinch has been a service. I recommended it to a lot of people and one of my friends took it up.

Cinch Home Services is timely about getting things fixed. Whenever I have an issue with a service provider, I can call them and get a service provider that I prefer quickly. The last couple of service calls we've had, we've had some good people who we have called them and told them we wanted them. If we call for this issue, we Cinch them to send them out and not send anybody else. And the customer service is great. I've only had one issue with customer service, but that wasn't enough for me to look for somebody else. We love it.

I have a claim for the water heater and we're still working on the feedback from that. There's information that Cinch needs that I've been trying to get from the company that I hired to do the job. So, I haven't been able to get back to them. I was so frustrated and upset about the whole situation but at the moment, I can't do anything about it. It's unfair though that I have to go through hoops to get what I need when I pay on time. I do what I'm supposed to do. It seems like it might not be a good fit for me. But because I've been paying it so long and I've paid so much money into this, it's hard to just walk away.

To submit a claim is simple. I like that you can get the information to the representative. Cinch's resources are better at providing a provider. In the past, I've had where I had to find somebody to do the work, and I get reimbursed. Cinch only had that to happen once and that was with my hot water heater. And I've had some issues with the television. I was pleased with my reimbursement for that to be able to purchase another television, and not have to come out of the pocket with such a large sum of money.

Cinch has been great but sometimes, I have a problem with the vendor that they choose to do the work, not replying and getting back to me, which is frustrating. I had a lot of issues with the last contractor. They were on time and did a great job. And Cinch was awesome. But I couldn’t get my documentation for my insurance company. It took weeks of me calling and texting. Even my insurance company reached out. I was going nuts and then, I finally got the information I needed. But it shouldn’t have been that difficult. Because all he wrote was, “Replaced garbage disposal”. He didn’t say what was wrong with it or anything on the invoice to make sure it’s covered. So, it didn’t tell me anything. But that’s not Cinch. I’ve rarely had any problems over the years with them so, I’m quite happy and I’ve kept them. Cinch is a good company and I tell my mom about them.

I reached out to my agent, and I entered the claim online. The service tech guy came and checked it out. And we ultimately decided to replace it as opposed to have it repaired. They reimbursed me the cost of what it would cost to repair the washer. I was impressed with how Cinch Home Services handled my claim and the speed it was taken care of. We will renew Cinch and recommend them to my friends. I’ve been pleased.

It was easy to file a claim. I got responses within 24 hours and got scheduled for an appointment within three to four days. We had an electrician come out. They did an analysis and told me that it was an issue that had to be taken up with the power company and not them. But they showed me what was going wrong. They were very helpful and open to talking to me on the phone when I needed to and talking to me the entire time they were here. They were making sure that if something comes back up again, to let them know. If they get contracted again, they could come right back out.

The quick turnaround times have been very nice with Cinch. I put in a claim for the icemaker in our refrigerator. I did it on either a Saturday or Sunday and I heard from them on Monday. A contractor came out the next day, identified what was needed and what were the parts. They were very professional and did what they needed to do. From the time I filed the claim until everything was done and wrapped up, it was a week or less, which was very quick, especially sometimes these things can extend out for a while. I would definitely recommend and tell others that they hire good quality professionals. The timeliness is very effective and convenient too. They work with your schedule.

The dishwasher stopped working and the repair guy came out and said that something was stuck in it. He pulled it apart and then put it back together. I haven't had any problems since he left. By having the Cinch warranty, all I have to do if something goes wrong is go online and make the appointment. People come out, do what they gotta do and go back, and I pay the $100 deductible. They are professional. People should contact Cinch because they are reasonable, easy to deal with and I haven't had any problems other than wanting to pay repair people they send out.

I submit a claim to Cinch and then, I call to make sure I get an appointment with the person they contracted with. I haven't had any problems at all. One of my kitchen lights came out and it was a wiring problem. The repair guy knew exactly what to do when he got the part and took care of it, which was what I liked and that's why I'm gonna stay with these guys. The contractors I had were very professional. I'm very happy with Cinch and I would tell people about the excellent service that I received.

Every time we file a claim, Cinch sends somebody right out. We've had no issues. They take care of it. If the problem hasn't been resolved, they send somebody out again until they get it resolved. So, everything they’ve done has been great. I have no issue getting ahold of anybody if I had any questions on any claim and it’s very simple to use. I told my best friend to sign up and I believe he did. He now has a home warranty because of the home warranty we had with Cinch.

All my neighbors have tried other warranty places and all had failures with them. We've been with Cinch about 15 years and we have never had one issue. They did perfect on the pool claim. It was handled within 24 hours. They didn't have any people in our area. We hired a local pool place, put it in, and they sent the money. However, a contractor has been there three times trying to fix the stove. The guy that came out thinks that they'd have to replace it but they haven't made a decision on it yet.

I had my dryer repaired and that went okay. It wasn't getting the clothes dry and there was a screaming noise. They replaced two or three parts on it so now, I pretty much have a new dryer. That paid for about $500 or $600. The policy is getting a little expensive but I understand that. The minimum out-of-pocket is 125 when I used to only have to pay 100.

I feel very safe so far having Cinch. I've had it for more than a year and I've only used it once. I called, and the technician was able to come within a couple of days and it went very well. I was very happy with it. He was a very nice and professional man, and he had to come back to adjust something another time.

I was very disappointed a couple of months ago with Cinch because they gave me false information. I ended up spending several days on the telephone trying to find someone to fix my roof. I was told that Cinch took care of that and they sent me to Sears. Sears said they don't take care of that and that was not covered under my policy. I went through five people with Cinch saying that it was. They didn't provide a service for me, which they said you were going to at first. I spent almost two weeks with a broken thing on top of my roof that could have fallen on one of these kids that go to school across the street from me. I'm pretty disappointed.

I'm glad that I went ahead and renewed Cinch ‘cause it's worth having it. It's about the third time that their contractors have had to replace the control panel on the stove. It'll be fine then all of a sudden, it goes haywire when I try to use the oven. They had to order the panel, wait for that to be shipped then come back. There have been a couple of different companies and I've never had a complaint with any of them. But it's been seven weeks from the time I filed the claim, which is a long time to be out of an appliance as major as a stove, the oven portion.

I like the service with Cinch. Whenever I call, I'm able to get a tech out to my house within a couple of days. I haven't spent a whole lot of money out of pocket. The technicians that I've had for my issues have all been very knowledgeable. I love Cinch. It's money well spent. Whatever it costs a year, it's worth it for me.

I did a claim for the air handler. When the contractor fixed the motor in the air handler, it wasn’t talking to the equipment outside. They had to go outside and do something to the equipment outside, but it had corroded together. They could not put the gauge on the air handler because of a corroded part on the air conditioner outside so they had to replace the air handler and the outside unit. When they've come out, they've been polite. But we had to have them come out a couple times on this repair, and it was a very long and drawn-out process from the time that our AC went down to when we got a new AC. It was over a month and I was not happy with the way this particular process went.

The freezer area of the refrigerator was leaking water and when I put the claim in online to Cinch, it went through very easily. Within minutes, I got the call from the vendor who would do the actual work on the refrigerator. We set up the appointment with them at that time. So, everything happened very quickly after the initial submission of the claim went in. Sometimes, that claim process can be a little confusing. But this time, it was great.

I'm a little dissatisfied with Cinch. They're using companies that are not reputable. I've informed them a few times about vendors that they're sending to our homes that are not legitimate companies. They don't treat the customer with any type of respect. One example is Joe's Appliance. I wouldn't talk to my dogs the way that man talked to me. He had a contract briefly to do a job and first time they came here was okay. I started getting a feel of who they were as a company. Weeks went by, and I called back to find out about my products. They said, “Ma’am, this is covid and there's nothing I can do about it.”

So far, I've been happy with Cinch. I got them on two different homes and we've been with them for about 10 years now. Recently, we had a dishwasher fall apart on us, and the repairman had it fixed better than it was originally. He ordered a metal part to replace it and got it stronger than the original plastic part. The biggest problem we had was they have my number on file and don't have my wife's. I can't take my phone to work with me so the hardest part was getting them to call my wife instead of me.

Cinch sent the refrigerator person out quickly. I had to wait on the part to come in and they came back out and fixed it. I like the efficiency of getting stuff fixed. When I have something break down, I'm not having to worry about getting it fixed. I call Cinch up and pay the deductible.

Cinch has replaced a lot of stuff for us. They do everything they say they'll do and everything they've done has been excellent.

My son lives in the house, and he told me that the heat wouldn't turn on. I made a claim online, and Cinch sent out a service guy, but when he got there, the heat was working. He said, “Yeah, there's nothing I can really do. Because, now it's working so not really anything to troubleshoot. Just give us a call if it happens again.” It happened again, and I called Cinch through their customer service. I explained what happened, and they reactivated that claim and sent somebody out right away. It was the same technician, so he knew what the issue was. That was good because sometimes you get a different service and you have to start over.

We had Cinch for one year and I was satisfied. They were very good. It was beneficial to have one number to dial and tell them what I needed. I didn't have to run around neighbors and ask people to do something.

I have great service with Cinch. Whenever I call and put a claim in, they're right there. The technicians have been courteous and they come into my phone appropriately. If I ask a question, they answer. I'm satisfied. The yearly money that I spent, I made a good choice.

Our AC isn't cooling down, and the repairmen have been to our house twice, but they still can't figure out what's wrong with the unit. Cinch and all the technicians have been great though. The first one was recommended by our neighbor, and the second one was sent to us through Cinch. The third one is good as well. He's punctual, shows up professionally, and he's doing his best to figure out what's wrong with our AC unit. He's not done with the job yet, and he said he’ll be back this Thursday. Overall, we enjoy the warranty a lot. We even recommended a friend to get Cinch.

Been a member for over 10 years and in overall have been a pretty good experience until the last two years. On the last two free annual periodic maintenance checkups the technician has cancelled right before the end of the time allotted for the inspection. The appointments are not in the customers interest, the web site allows for a date and time but the technician or cinch sends the customer an appointment on the date requested from 8 AM to 5 PM each time, so why give the customer that option of time. The last time the technician cancelled after waiting all day a voice mail came in saying from cinch that the technician was trying to contact me and to call the number they supplied to get this resolved. The number cinch supplied is their standard automated system with no option for this situation. trying to contact someone became a nightmare with only talking to a representative who could not help and when asked to speak to someone that can they transferred me back to the automated system twice. If you access their customer care site their phone number goes directly to the automated site. They have a live chat option from the web page but they will not respond to complaints.

Communication is the major issue. I have problems and I have to call and speak with someone. But I can't understand them. They're from another country and while they still speak kind of English, it's kind of broken English. I have a very difficult time trying to get my point across and try to understand what they're telling me. Also, Cinch should be more available. I have to call three times to try to get through. Other than that, the contractors are pretty good. We just had a difficult time getting some parts the last time they were out in my home.

I thought there was an electrical panel issue. When the electrician came out, there was nothing wrong with it, but he showed me how to operate it. I thought I knew but I didn't. Overall, I've been a very satisfied customer. The $100 fee regardless of what's going on and having a professional to come out and address it is more than worth it to me.

I purchased and paid for this home warranty for 4 years and when my first claim was submitted the experience was pitiful and difficult. they could not find a technician, so I got my own, and then every step of the way they tossed roadblocks at me. Numerous phone calls, lots of "i'm sorry" and excuses, but no action. Even trying to connect by phone (10 calls overall) took hours and resulted in only more frustration. A $4000 replacement for a gas water heater (priced higher due to availability because of "covid") resulted in my paying the $100 deductible and then receiving a check for $400.00 the first time, then after many more calls, an additional $1100 was sent. The cost of the heater, even before labor was 2500 but they insisted that the market value was only 1500....and that was all they would pay. They were quick to say they could not help me, but someone would get back to me- and that never happened. THEN when I decided to cancel the coverage, I had to pay another $95- really?

When I call, Cinch supplies the providers, which is really helpful. I'm single and I don't know a lot of this stuff. I feel safer it's coming from them, knowing that it's going to be a good vendor or service rep, and everybody has been very professional and great. I've not had one issue with any of the service people that I've had here to fix anything for me. The only complaint I could have is when my AC went down, when everybody else's was dead when the heat came up, it took a few more days that I would’ve liked for someone to get here. Still, everybody was busy. Overall, I really enjoy the home warranty. It's been awesome and I’ve already told people about it. One of my friends, Laurie, purchased this home warranty a year ago.

They've come out and it's been pretty prompt service. The only this is that when I file a claim, sometimes I have questions and sometimes, quirky things are not always listed out. I’m super detailed and I like to have things explained to me. I don't want the contractor to come and I pay $100 deductible for them to say, "Oh, it's not going to be covered" and I have to pay the full price.

It was really easy to submit a claim and the technician provided was fantastic.

They decided to replace it. I would still refer Cinch.

When I call Cinch and tell them I need something, they always help me right away. I recently did a claim for my disposal and a contractor came and fixed it.

The ease of claims, customer service, quality of work, and quick turnaround time have been all good. The people that have been contracted have always done good work. For the furnace repair, they tried to see if they could repair it first. But they couldn't and then put in the request to have it replaced. It was accepted right away. They did everything well. They did what they said were gonna do, they came back and did a second inspection before the actual city came in to do a final inspection and made sure electrical was installed correctly and everything is new.

I had a little bit of confusion at the beginning of my claim with Cinch. When I called for service, I was told that they would call me back, but no one ever got back to me. When I had to call again, they said, “We were waiting for you to call.” There was a little bit of miscommunication. That claim was on my air conditioner and we got that straight. Now, everything looks to be like we're moving smoothly. I'm still having problems with the airflow with the unit. They're very attentive and we're still working on it. And the plumber that they sent, the claim was perfect. No problem with the call.

I'm happy with Cinch. I had a couple issues and they were taken care of. They ordered the part for the stove and replaced the hot water heater.

Cinch has been good to me. They gave me the repairman's name and phone number after I completed the request. When he was on his way, I got a message saying so. He was awesome. He explained everything to me and why this happened this way.

I've had two claims with Cinch. One was for an HVAC condenser unit or an exchanger, and the second one was for a washing machine. The first one, the exchanger, they paid for. They provided a replacement service to do it with. With the washing machine, they offered me a replacement washing machine, but it was a lower line than what I was wanting. So I took the cash offer and purchased one myself. Having the home warranty is well worth the premium.

I currently use cinch home services for my home warranty in North Carolina. Below is the series of events that transpired and appears to be a clear way to extract money from users and not do repairs.

We had a water heater that went out. The techs came out the same day. They had to order a new water heater, so that was another day. But it was fine. I went round and round with them for a while, because I didn't understand why it was gonna cost us that much money. But after my husband and I talked about it, I realized they were replacing everything. So it was a good experience. The techs were on time, professional and very good. We were very happy with the service.

I like Cinch a lot. When I need something, I can put in my claim and within a couple of days, they usually have what I need done. I've had them for almost longer than I've had my house and I've used them a lot. I've used them for my washer and dryer, my garage door opener, my water heater, my refrigerator, and my air conditioning unit.

Our sump pump died. We had water in our basement. They found that the pump was bad. They had to order one and they came back in 10 days, put it in. Apparently, the battery backup wasn’t covered, so that didn’t get fixed. But everything's working fine now.

Cinch has improved their services and I would highly recommend. However, when the reps are talking, either they don't understand what they're saying or we speak a different language. I never had that issue before. Also, I used to ask them if I could speak to a supervisor. They used to make sure that a supervisor called or left a voice message. But recently, we had an issue. The contractor was unable to resolve my problem and I requested to speak to a supervisor but no one called. I called a couple of times and there was one there who understood my agony. He was able to help me out.

Take the money you would have spent on a 'warranty' and put it in savings, that way you actual get some use out of it.

I've been pleased with Cinch. Cinch took over my previous home warranty a year ago and now I get results and assignments to other vendors more quickly than I did with my previous home warranty group. I had an air conditioner claim last year and an issue with the hot water heater about a month ago. I placed the claim online and I had immediate feedback on who would be calling. The vendors that I worked with reached out right away to set up a time to come out and look at everything. The techs were both great. After the service call had been made and everything was taken care of, Cinch sent a text message, asking if the tech showed up, if I was satisfied, and if I needed anything else. That was something I didn't have before.

I sent in a claim for the hot water heater that gave out. The claim was put in on a Tuesday. The event occurred as I was leaving the house to go to the hospital to have surgery. So I wasn't gonna be here for a day, and I asked the contractor to come the day that I was going to be released from the hospital. There was some misunderstanding about the claim that took about 20 minutes to get cleared up. But everything went well. The hot water heater is working perfectly, just like it was before it stopped working. With Cinch, I like the fact that you can call in or go online and give your information. So you have two avenues of being in touch with them, online or by telephone.

The service of Cinch has been great. My claims process for the upstairs heating unit went really well. The techs were great. They fixed it the same day I made an appointment.

The garbage disposal leaked and it was affecting the cabinet and subfloor from under the cabinet. I got the source of the leak fixed first and then the contractor did the mitigation. The mitigation is still ongoing right now. They did the initial work today. They tore out the damaged wet material. They said because due to the category of the water, they're gonna have to remove the affected materials and then they set up the equipment and they're gonna come back to do the full mitigation until it's finished. Overall, Cinch was very responsive and I'm very satisfied with them.

The guy who came for the microwave and did the work was amazing. He was very humble. The motor failed and he put a new motor in front of me. One of the parts was not there with him, so he had to go and get it, and then came the next day morning and fixed it.

I've been with Cinch for 15 years. I wouldn’t go anywhere else. When I get things broken down in my house, it gets fixed as soon as they do. They have met all my expectations. My air conditioning went out. My refrigerator also went out about five times. It’s just been amazing for me. When I make a call, the service is fast. They get people here and so far, they've been reliable and professional companies. Their price is also decent. I would definitely recommend Cinch to people.

I had a Cinch warranty for one year. Legitimate claims were not paid and navigating their phone system and emails to reach someone who could address my concerns was nearly impossible. I got conflicting information from each person I talked to and when following their directives, I was still not reimbursed for my out of pocket expenses that were approved by them. Be warned before using this company.

Every time we've called Cinch, we've got a response from somebody. For our refrigerator claim, the tech was very professional and got the job done. When he looked, it was exactly what it was. He was very conscious of doing any damage to the floor. I was very happy with that one. I also had a claim for the dryer and washing machine. As far as the technicians, the ones Cinch sends out seem knowledgeable. They get the job done and the appliances are working like they're supposed to.

I had a problem with my stove and they sent somebody out. The first guy they sent out wasn't as good as the second guy they sent out. But the second guy got it solved and we wound up not even really having to do anything. I didn’t have any problem. I'm satisfied with Cinch.

The customer service of Cinch was nice, quick and knowledgeable. It was an easy process when I submitted a claim at the end of February. A guy came in the next day and took a look at the refrigerator and told us that our cooling system was not functioning the way it was supposed to be. He ordered us a part and gave us two weeks for when he would be back to install the part. Came back in two weeks and installed the parts.

Overall, I've had a positive experience with Cinch. But most recently, some negatives with the Coronavirus, because they have had a shortage of people to utilize for the needed repairs. So when I had to have a repair done, they went ahead and booked it. But after I booked it and paid my money, they told me, “We don't have anybody available. You'll have to find somebody.” I was not very happy with that. This made me consider changing home warranty companies because I had never run into anything like that. Being a widow who relies on that service for any type of need that arises, it was very frustrating.

I've been happy with Cinch. Their price was right. If they can fix my appliance for x, fine. If they can’t and replace it, then it doesn't cost me anything but the service fee. It’s a no-brainer for me. I've had to file a couple of claims and they were quick. I just call in and go online, let them know what's up. If they've got any questions, they call me. If not, they send a service person, send me information then I will call whomever they said so that I can arrange for a proper time for them to come, and they show up and I don't have to sign anything as they’re leaving.

I like that if something breaks down, I can call Cinch to have them check it out. They're very time-efficient and good. I really appreciate them. Their fee is also not bad. If it's two items, like my washer and my refrigerator, I can have them come and check on both at the same time. The last time I submitted a claim, they gave me dates to choose from and that was difficult for me ‘cause I knew exactly what they were giving me that I wanted, but when I was choosing the date, I didn't quite understand which one I chose.

We've stuck with Cinch because their rates seem reasonable and they always solve the problem. We get an appointment quickly. This last one is the only one I've had a problem with. I had a problem with their website. It was telling me that I had to call because they couldn't find a provider. I called and was having problems talking to the guy, and we got disconnected. He never called me back, which was quite frustrating. But I called back and got someone to help me. Other than that, we've had it 10 years, and we haven't had a problem. We've had a lot of appliances going out that have been replaced. I've replaced my washer and dryer, and it was $100 deductible. I've replaced my stove too. They've definitely saved us money in the long run. For their phone customer service though, I had to go through 15 prompts to get a real person.

The garage springs snapped so I called them to get an idea of how much it was for whatever I needed to do. I wasn't ready to do anything but other than that, it was quick customer service. The tech was very helpful. He told me I needed a new garage door and I would have to pay $1,499 for that and that AHS would pay for the new motor.

We purchased a home and the seller’s provided the home warranty through Cinch. We had issues with our septic tank that we had to place an emergency call out for a few months after we moved in. We went ahead and paid for the repair and never initiated a service request. In March 2022 our hot water tank stopped working. We placed an emergency call to our trusted plumbing service and it needed to be replaced. When we went ahead to apply for reimbursement from Cinch we were told it was unauthorized and no reimbursement would be issued. We asked to appeal this with a supervisor and we’re told no supervisor would be available to speak with us and this claim would not be paid period. So very rude to not take every situation into consideration and to just flat out deny it. Horrible customer service!! Would not recommend this company at all!!

I put a claim in yesterday morning and Cinch has done an extensive search looking for somebody to come do some electrical work for me, but I haven't heard anything. They said to give them 48 hours. I've had claims before and they've all been fine. I've had some dumb ones though. My washing machine was dead so they came out and it turned out it was a little button between the two plugs you just push in and it was fine. The furnace claim went good. They did some toilet repairs and that went well too.

I've been happy with Cinch. They've responded fairly quickly whenever I needed the service. The claim for my washing machine went well. The techs were excellent. They were really professional and helpful.

Cinch is very quick and timely. My fridge was out, and a contractor came out the next day. That was definitely a blessing. I also like that I don’t have to be there for the person. It’s a super quick, easy process. I just call, and I can either speak with an automated machine or with one of their representatives. I'm very satisfied with Cinch. I'm glad that I chose to continue that service after my first year.

For my recent claim with Cinch, one of the electronics blew up. They were prompt and fast about how they handled the entire thing. The techs that came were all professional. There was just a delay, the parts were not available. But Cinch has been great so far. I'm going to continue it next year as well.

I've had to file a claim with Cinch six or seven times within the last three years. It was a good experience. Everything worked out like they were supposed to.

Our claim for a leaking pipe that was leaking into the kitchen ceiling from the upstairs bathroom is still a work in progress. We've already had three visits and we need another one because it's a complicated issue. But they've been punctual, thorough and they’ve done a good job so far. They've been really on top of things and they're doing the best they can.

Our recent claim with Cinch was for the garbage disposal. The tech fixed it and left.

I used Cinch for my dishwasher and that went well. The tech knew what he was talking about. But Cinch could work on the ease of their website. It was a little bit difficult to navigate, having to hunt for where you go to, especially as a first timer.

I opened a claim with Sears Home Warranty / Cinch regarding my dishwasher on 01/10/2022 and have not heard back as of 03/14/2022. One of the parts needed to fix my dishwasher is no longer available. They need to either replace the dishwasher or provide me with the money to replace it. I’ve called both Sears Home Warranty / Cinch over 12 times over the past 2 months and have not received a single call back. I called the Cinch Corp. Headquarters and asked to speak with someone in the complaint department and was transferred to Sears Home Warranty customer service. Part of my calls were never recorded and from then on I had to ensure each time they recorded the conversation in my claim. Then I was told on the last few calls that my issue was being escalated and I should receive an email within a week. I never received an email. I guess escalated means IGNORE? The last 3 calls I was told that my claim was being reviewed by their authorization department and I should receive an email within a week. One of these people said she was a supervisor. I never received an email. I’ve read many similar reviews of Sears Home Warranty / Cinch and see a pattern.

March 8th, 2022 I called this company to schedule a repair service for my garage door. It took me about 1 full hour to speak to a rep. He asked me for my account number, e-mail, address, and phone number to find me in his system. When he did, all he provided was the phone number and name of the company in the area that I needed to call to schedule the service visit. Although he did not even schedule the call for me, he wanted to charge $150 on the phone for his service. It is important to mention that they automatically get paid from my cc $51.95 every month. I honestly did not see any added value to their services and rather a waste of time talking to a service company that does not provide the service but rather keeps you waiting for an hour on the phone. Disappointing for the situation, although I was with this company for 11 years, I decided to cancel the account last Thurs, March 10th. By the way, this is the same day when they normally charge my credit card for the following month.

Cinch provided an electrician following our call to them regarding some issues. The electrician arrived without having made an appointment and broke a fuse which they replaced however after they left we realized a new outlet was no longer working. We have been in contact with cinch and the electrician, both of which refuse to take ownership of the issue. Cinch will not allow us to terminate coverage without charging us over 400.00. Now Im unable to get anyone on the phone to discuss the issue and am currently on hold as I type this and have been on hold for 42 minutes.

Filed claim for leaking waste pipe on 12/25/21 and had a total of 7 visits from the plumbing contractor, Advance Appliance and Plumbing (North Carolina). On 2/25/22 (2 months later) the 7th person from this company came to the house and was still unable to fix the leak, stating he needed more time and more help to complete. Due to having an unusable kitchen sink, and leaking drain into the basement, I just took the time to fix it myself. Cinch is not willing to reimburse my deductible, and not willing to pay for the documented parts and/or time it took for me to fix the issue-Despite being informed and up to date on each failed repair visit.

Main purpose of this service was to have coverage with major appliance expenses. December in Nebraska, freezing, furnace goes out. Call to create service ticket, they can't provide a service technician AT ALL to my area which I am told AFTER I paid the $150 service charge. I have to set up my own technician and pay them AGAIN for a service charge! I am told to submit the receipt and I will be reimbursed from Cinch the $150 charged to me without providing me any service. I have done this 2 months ago & I am still not reimbursed! I am also told they will not cover any expense for the replacement of my furnace if it is not a furnace they approve! How is it Cinch thinks they have the right to delay installation of a furnace in DECEMBER in NEBRASKA when they couldn't even provide the basic service of a technician in the first place?! DON'T WASTE YOUR MONEY!

Our central heat went out Dec 12th and Sears Home Service couldn't get here until Dec 20th. He replaced one part and said he had to order a heat strip (which is not what is wrong with the unit). He was to return in two days. That was 36 days ago. They assigned another company. Came Friday before Christmas. He said Sears was in error and the problem was the thermostat. He said he was ordering the part and would return day after Christmas. That was 53 days ago. We got a cash advance to have the thermostat put in by Angie's List. We put in four thermostats and it still didn't work. We called Cinch again and was told that those were the only two vendors in our area. Columbia is over 300,000 people.

I started with Cinch Home Warranty in May of 2021. I put my credit card number in with all my payment information and they still send me a letter every month that I haven't paid. I have called my bank, and they say it's not on their end. Every other utility in my home is with auto pay, why can't they get it right. To make matters worse I'm always on hold for more than and hour. Today it was 55 minutes. I'm grateful I did not need their service, I can't imagine how long I would have to wait on the phone on hold. I gave them my credit card all over again! I can't wait until my year is up in May. I will be canceling.

Cinch negotiates some good rates, so it was hard to initially get the person over here for my dishwasher and it took five days. However, the warranty company called me to see if the person had come yet and what was going on. They did a nice job of following up and making sure everything got fixed. The problem ended up being very simple and the person was able to diagnose and fix it straight away.

Two Mondays ago, I called Cinch. The earliest appointment was on the following Friday, which is nearly two weeks. I had reported the make and model of the unit, of the washer and the problem. I looked up the problem on the internet and it indicated there were two different things that could be wrong. One of them was the cracked housing, the other was the suspension rods. The repairman showed up, it took him 10 seconds to figure out that it was the suspension rods, and he didn't have the parts. Now, he was never told what the make or model of the washer was and was never told of what I had indicated that the problem was.

My experiences have been positive so far. 99% of the time, the contractors are good. With the 1%, they can't get something right for some reason. Like my washer, sometimes it works and other times it doesn't. I just stopped calling for that because the tech has been out four times. He orders the same part but the washer doesn't drain all the time. Other than that, Cinch is great.

I contacted the company to file a claim because my sewer had backed up and I could not use any water in the house. The person that I talked to said that I needed to pay the deductible first and then they would send a plumbing company out to fix the problem. I paid the $100 deductible. He told me that it would take up to 48hrs to get a company to come out and look into the problem. 48hrs later I called back only to find out that there wasn't a plumber that they contracted with within 100 miles that could come out and fix the blockage. I live in an area where the population is between 200,000 to 300,000. There are over 50 plumbers listed in my area within 25 miles. I was told that I would need to find a plumber to take care of the problem. I was told to pay for the service and Cinch Home Services would reimburse me for the service. I spent a little over $380.00 to get the blockage cleared. This was November. I sent the invoice to Cinch Home Services. They told me that they needed more information on the part that failed. I had the plumbing company send another invoice stating that the sewer pipe was plugged. I spoke to a Cinch Home Services customer service rep. and explained to the guy that it was a sewer pipe that was plugged. He told me that they still needed to know what part failed. I again explained to him that it was a sewer pipe that was plugged. I asked him if he knew what I meant by a plugged sewer pipe. He told me that he didn't know what a sewer pipe was because he wasn't trained to know what a sewer pipe was. Really??? After this I have been in contact with Cinch Home Services at least 4 more times to find out when I am going to get reimbursed. I have been told each time that it was accepted and that "it's in transit." What does that even mean? I had to cut back on Christmas presents for my children because I had to spend $480.00 for this service. Here we are 2 months later and I am still being told that "it's in transit." I am seeing now why there aren't any plumbing companies that want to work with Cinch Home Services.

Requesting for service to Cinch changed because I have to go through another service to do it. So, it's a little bit difficult now. Before, it was easier. Also, when you call, sometimes they are not picking up the phone or you wait for hours to get through. So, now, you don't use the old phone. There’s a lot change going on there. The service has to be accessible. The latest time, we lost our heat so we had to call them. We stayed four days without the heat in the winter time. There has to be something quicker. When somebody needs services, they have to reply quicker.

I’m not sure how to even start with how disappointed I am with the service they sell. We had a washer which wasn’t working properly. They sent out a tech who said it was fixed. Turns out it wasn’t. So they sent someone out again who also “fixed” it. It then leaked out the back under our floor and into our basement for 2 weeks before we noticed our flooring was damaged. Since then we’ve called more times than I can count and have wasted probably 40 hours on the phone with them and got no where over a 4.5 month period. We had to go and buy a washer out of pocket.

I had a couple of claims with Cinch. But at one point, they couldn't provide me a plumber or an HVAC person because there was nobody in the area. So I had to get my own and get reimbursed and I felt I got shortchanged on some of the parts and labor. When we had a dishwasher repair, we paid the deductible and that was fine. It was a $600 repair for the dishwasher but we only ended up paying $100. But with our HVAC claim, I actually went out and decided to fix that on my own. The person I got said, "This was a pretty big mess, so I'm not surprised somebody wasn't able to help you." But other than that, the service was fine when I didn't have to pay for it. We received the home warranty when we purchased the house. It was purchased by the sellers. But to renew this service on our own dime isn't cost-effective. So I canceled my subscription this morning.

They've been good to me and submitting a claim goes smoothly. The contractors are good. But when I first signed up, I was paying 34.99 a month and now it's like $45 a month. So I'm not very happy about that. I'm going to chop it the next time that the policy comes up.

I purchased a used home and when we did the walkthrough the morning of settlement, the dryer was not working. So, my agent recommended the home warranty and that way, it would cover anything that might break. So, the day after we settled, I called Cinch and filed the claim. The techs came and fixed my dryer, which was good.

I am VERY unhappy with Sears Home Warranty - Cinch. I've had an agreement with them for quite a while. When our refrigerator had an issue we filed a claim. It took SO LONG for their multiple 3rd party techs to get it fixed, we had to purchase a new one at our expense, WE HAD NO CHOICE!!! Ultimately they attempted to fix it, only for it to stop working again 3 mos later. When I filed the 2nd claim, asking for it's replacement they denied my claim SOLELY because the unit had been moved to the garage. Again, I HAD NO CHOICE but to move it to the garage because I had to fund a new one on my one or go without a refrigerator!!! They are a very dishonest and unprofessional company. Don't choose them and if you have them, CANCEL NOW!!!

I've had a hot water heater replaced back in September. They wanted to give me an inexpensive version of a replacement hot water heater. I had to go through a long process to get a better model, which they ultimately allowed me to do. They cut me a check and I ordered the piece separately. Calling in to initiate a claim was a very laborious process. But the techs were outstanding.

I have no heat. They sent a company to me, spoke no English, and overcharged by $400. They never fixed the problem. Cinch refused to send a different maintenance company and left me completely stranded.

I have Cinch for peace of mind but I don't have to use it much. Recently, I had a problem with the ice maker in my refrigerator and it took a while to fix. It wasn't their fault. There were some issues with Sears but it was a Kenmore so I understood that. When I was still having a lot of trouble with them and they were giving me the runaround, and I couldn't contact them, Cinch was great and stepped in. They found a local person who came in. They use local people so I was pleased that they did such a good job. When I first bought this house, I had another plan for two years and I had a terrible problem with them. I had this major water leak one time and they didn't help me very much. I ended up paying a lot of out of pocket, which was why I was in the market for somebody. I did a lot of research and I've been happy with Cinch.

I had a claim for a washing machine and the first tech who came out didn’t seem to understand what the problem was. He diagnosed it wrong and ordered the wrong part. The second one who came out with the new part said that it was not what it was and diagnosed it correctly. Since then, the washing machine has been working great. Cinch takes care of the things that need to be taken care of and they seem to be good.

The automated menu that Cinch has makes it difficult to reach a person but it was painless when someone came to do the repairs.

The claims process with Cinch was straightforward and the service was good. They did two repair jobs for me and I had no trouble getting the appropriate compensation that I was due. One was for a toilet that was running and the other one was for a refrigerator ice maker that was broken. It was a high-end fridge that their technicians did not handle. So, I had to get a third party to do the job and bill them. But Cinch remunerated me for my expenses. I had a third repair job, which was a hot water replacement and I wasn’t too happy with the technician there. They had to swap him out with somebody else but that was fine because the second guy did the job. Having Cinch as my warranty is great. I've had a lot of trouble and for the amount of money that I would have spent had I not had that warranty, it's a benefit.

If anyone is looking for a warranty, I'd probably recommend Cinch. When I submitted a claim, I just made a phone call and said that my oven was not working. They sent a technician who was able to fix it.

I called the dispatcher and they sent Sears. The tech said, "Your system is not one that we can work on. It's a fur-down unit and we don't work on fur-downs. We're gonna have to hand it back to the dispatch." Dispatch said, "Okay. Well, it's not them. It's got to be the other company.". They referred my claim to Fixed and they came a week later. The tech started working on the unit and every time he resolved something, he found something else that eventually, they were gonna be spending a lot more money fixing every six months than just replacing altogether now.

Filing a claim with Cinch has been easy for most of the part but I have an issue with some of it. I tried calling to get my dishwasher fixed because there was a leak in it. A dishwasher guy came out and said he couldn't do it because it was a plumbing issue. He told me I needed to call up Cinch for them to get a plumber so that was what I did. A plumber came out and put a new a faucet closer. When I called up Cinch again asking if we could get someone to fix the dishwasher, they said I had to pay another $100 for them to bring a dishwasher guy out. The problem was never fixed and I have to pay $200 to get the problem fixed.

Cinch has been such a blessing. It's much easier to do a claim now where you can do it online or you can call. I’ve had it for 17 years at this location and 7 years at my previous home. They honor the warranty to the letter just as they promised. When something needed repairing, they repaired it. Out of two homes in 20 plus years, I’ve never had to have anything replaced, which means the contractors know what they’re doing when they come to fix it. For the most part, they're very professional, prompt and efficient. They’re respectful of my time and space.

Cinch covered everything that they said would be covered. There was just one weird thing. We had our refrigerator go out and Sears came out to service it. They had to order a part and the part was taking forever. Eventually, they said they can't get the part. Then Cinch replaced the refrigerator with a new fridge. So, that just took a while. We were out of refrigerator for a month and a half. But other than that, everything else has been great. Most recently, we had some water pressure issue. When I made a call to the contractor that they had assigned to the claim, he was out the next morning and had it fixed. That was just par for the course. All the people that I've worked with has been very nice and gets the job done.

My stuff keeps on not being fixed and the providers keep on canceling the appointments and rescheduling them. I've had a few times where I've had somebody at my home over the age of 18 and then they don't show up or they wait till the end of the timeframe and they cancel the appointment. One time, I had to put a recall on the washing machine because it's still not fixed. The person never ordered the belt for my dryer from the last time he was here. I keep on having to schedule different appointments. Also, I have several different things and they're not combining them into one appointment. There was also when I put a service call on my cooktop and they only provided me $1,000 for a cooktop, which cost $2,000 to replace.

Every time I submitted a claim, I had a good experience. I usually receive a response within 24 to 48 hours. Cinch has chosen to use reliable companies 'cause I've never had a problem with any of the companies that have serviced me.

The claim process is smooth and I'm happy. One of the cooktops was not working. I put the work order online, paid a $100 deductible and they approved. The techs came within a 72-hour timeframe. They ordered the parts and the next week, they replaced the parts. But the first time I ordered, my work order was given to E.R. Appliance and they sucked. They didn't have any respect. They ordered and replaced the parts of my fridge but it was still not working. So I called them and they said, "Okay, we’re gonna do additional work.”. I called Cinch and they said okay. After that, I waited one more month and E.R. doesn't receive my phone calls. I called with my wife's number and they received that. Then, the rep hung up. They don't have the minimum honor for the customer. For one month, my fridge was not working. I have a baby who drinks milk so it was so bad at that time. I ended up with another service pro and they fixed my fridge right away.

The claim submission process is easy. Although, I find it irksome that before I can even get a response for repair, Cinch charges the $100 fee upfront and I may not get a repair person for two weeks. I would prefer to have some options before paying the deductible upfront all of a sudden. Otherwise, it's been fine. Their process is pretty streamlined. But I'm not exactly happy with who Cinch referred us to. It's not the best experience. The folks that they sent us have taken a lot of time getting to us and getting the issue repaired. On top of that, they had to come back because the repair didn't work the first time.

They respond right away when submitting a claim and they set me up with the persons I need to talk to and who are gonna give the service. The contractors have been excellent so far.

I submitted a claim when our thermostat went out and they were very responsive. Also, the tech who came out was good. He installed a new thermostat the same day he came out. Cinch has provided adequate service and I'm happy with them, but I'm not renewing because the contract has gone up too much.

The claims process is pretty simple and seamless. The only difficulty I've had so far was getting back a refund. I happened to cancel an appointment and it took me a little long to get my refund back. But I recently used them for a plumbing issue and I was very pleased with the technician that came out. I highly recommend Cinch to any new homeowner.

My sewer was all backed up. Cinch did a good job at getting someone there at eight o'clock the next morning. I appreciate that. But I didn't realize that it worked where I had to give $100 not speaking to anybody to tell them what my problem was. Otherwise, it wouldn't go any further. When the plumber came, he was a nice guy. But he said to me, if I couldn't find the cover in the ground of the sewer, I had to go on the roof and Cinch would not pay for it.

My AC was frozen. The tech unclogged the pipes and it's been pretty good now. I had some other problem with my AC and that was an easy fix. The person who took care of that was really helpful. I was very satisfied. I will recommend Cinch. It works well for me.

Just like all the other services, it takes a while for the service provider to get there. But they have done a good job every time. It's always been fixed properly. I've always been satisfied with Cinch. They tell me what's not covered and they allow me to decide if I wanted to have it fixed or not. They've always fixed everything that we've had and they've always covered the claim. I would recommend Cinch.

Cinch is so worth it. We had put out life savings into putting our downpayment on our home. I forgot about the warranty within the first few minutes. So when the flood happened, I was crying. I knew to call my homeowners insurance, which took care of the risk mitigation. They sent the water mitigation company. What I did not know was that it didn't cover the plumbing piece of it. I was in tears going, “How am I gonna afford a plumber and get this fixed? Then, I remembered Cinch warranty. When I reached out to Cinch, found out that it was covered, and paid the $100. They sent a plumber right out and it was fixed right away. I will be extending my warranty.

The claim process has been great. The techs have been very pleasant and efficient. The service that I've gotten and the results have been very good. I rate Cinch very highly and I recommend them.

Terrible experience from day one of dealing with this company. They can't provide any service providers for any claim that you put in. When you get approval to use your own company they don't pay out the claim. I had children that were cold in my house when my furnace went out and they completely failed to send a company out. When I got approval to use my own company I made sure it was okay with Cinch only to be denied the claim amount. Terrible company that lies to their customers. If you email them it's like emailing a black hole. When asking to speak with a manager on the phone they lie and say they can't connect us and we have to wait 24-48 hours. Only to have to call again in a week and remind them. I'm left with a hefty bill that they won't cover now.

As a loyalty customer for years, I found very disappointed for the two services I claimed this year.

We are located near Seattle and contacted a Cinch Home Services/Sears technician to repair our frig that could not hold the right temp. The tech made the repair and then sold us a Cinch policy for $50 month that lowered the cost of the repair and included additional repairs if needed. The tech said that if the frig could not be repaired, it would be replaced or credited. He also said that the policy was month to month and we could cancel anytime.

In April, 2021 our Kenmore refrigerator had a chemical-smelling goo ooze out of the top of the freezer around the ice maker hose. Water and ice smelled and tasted horrible. Called Cinch. It's been 7 months and multiple visits from multiple techs, including someone from a local appliance repair for an independent opinion, multiple parts replaced, and our water and ice are still not usable. Everything in the fridge/freezer smells like the chemical. They all say there's nothing else they know to do to fix it. Cinch wants to send another person out to try again rather than just finally replace it. In the mean time, multiple shifts have been taken off from work to be home for them to come (I'm a nurse...it's not like my life isn't complicated enough right now, but it also leaves the hospital even more short that it already is), multiple dollars worth of food thrown out as it was ruined, and multiple $ spent on drinking water and ice (which we have to keep in a 36 yo fridge in our garage). Now to wait another month for someone to come out because "no one documented it wasn't repairable." They did say they didn't know what else to do to fix it, but apparently that doesn't mean the same thing...it just "may mean they are inexperienced." Ask to speak to supervisor each time but "none available." Told that today but they miraculously found one. She said the same thing. Refused to call the Sears repairman who's name, employee number and phone number he gave us so they could ask him questions if needed. I have emailed Sears complaint department twice (spent 2 hours on hold for them with no ans) with no return message. Have exclusively Sears appliances in our home for 36 plus years...so much for loyalty! Save yourself the migraine headache and stay away from Cinch and Sears!!!!!

This company is a scam, we have been paying every month for some time, our air unit went out in August, they had no contracted repairman in this area so they said we could hire someone and we would be reimbursed. Our unit was a 1996 repairman stated he could fix it but they no longer make the coolant for this unit, so even if it ran it would never get cold. We replaced the old unit with a new unit that cost $5950 for everything, Cinch sent us a check for $532 stating that that's all they would pay since we did not have it fixed. My husband has medical issues that the 90 plus degree heat would put him in the hospital. We now have a payment each month for the new unit and have to choose between buying everything on our grocery list or paying for our air unit. They should be ashamed and hopefully someone will read this before it is taken down. I would hate to think anyone else would suffer due to their fraudulent business practices.

The seller paid for a Cinch Home Warranty Plan at closing. We filed 3 complaints. Two for plumbing and 1 for appliance. The technician that arrived for the plumbing said Cinch refused to pay for services because it's a pre existing problem. So we had to pay him $480 for the plumbing. When I called Cinch they said we still had to pay them $200 deductible FOR DOING ABSOLUTELY NOTHING!!! That is insane. The 3rd request was cancelled because we realized they wouldn't address the appliance so we paid out of pocket for a new refrigerator, but even tho it was cancelled they still took $100. This company is committing theft with a contract.

Updated on 09/21/2021: Very disappointed that I get a very passive reply from my review, someone name Austin, not really sure who that is because no one from your company has deemed it worthy to reaching out to try and resolve the issue. Customer service is your business, however serving your customers is not. Guess you should look into why on google you have 1.7 stars reviews out of 5 average. I’ll end with buyer beware of these people.

Cinch Home Warranty is actually beyond a joke: they don't cover what their legal documents say they should, they are unreachable most of the time, and when something breaks that is covered they stall and delay and then refuse to pay replacement costs. They are basically criminals. Don't use them, don't count on them. They should be put out of business.

Updated on 09/08/2021: I was told to respond to my previous review with my house number, etc, and that someone would contact me. NOPE! Nothing, once again. I have been caught in the middle of a toss-off between Cinch Home Services, the Service Provider they contracted with and Whirlpool and EVERY ONE OF THEM has said they aren't responsible. A new motherboard was installed on my washing machine (which was under warranty). The new part sparked shorting out my machine. The service provider deemed it irreparable and that I would be contacted for reimbursement. That was 2.5 months ago and I have had to make every call since then. I have been hung up on and promised many things, of which none have happened. I have been tossed around like a hot potato for 2.5 months. I just learned today that Whirlpool doesn't feel they should be responsible for it now. Amazing... three VERY LARGE companies and none of them can come up with $800 (I would take $400 at this point) to replace a machine that is not working because of them.

Royal Air came out telling me that I had enough freon my house was nit cooling and that I need a new unit....he didnt check for leaks or nothing just went outside and made a decision....will cancel as soon as possible been with them too long.

Since my claim was submitted on July 6, 2021, for a non-functioning fridge freezer and ice maker I have followed up and been ghosted & stonewalled by Cinch and their two assigned repair service firms at least ten times, and no repairs have been started or completed to date and it could take several more weeks if approved. FYI, a Cinch representative stated the warranty contract is for service repairs but not when the repairs are done.