Cinch Home Services Reviews

I had to file a claim to Cinch on my furnace and my air conditioner. They sublet it out to Sears. Cinch doesn't control the technicians, but I did have quite a bit of issues with Sears, and Cinch was not able to find anybody else in my area to take care of it. So they kept sending Sears, even though, at one point, the technician for Sears pulled up, took a photo of my house, and said I wasn't here and left. I was not very happy. I finally got on the line with Cinch again, and the earliest that I could get in was a week and a half later to get somebody else from Sears to come back out. So the claims process, not on Cinch's side, but on Sears' side has been atrocious. It's not something that Cinch is doing. The customer service with Cinch was okay. It was kinda hard to get ahold of somebody to talk about what was going on. But whenever I did get ahold of someone, I was able to talk them through what was going on, and they were able to work through it with me.

Submitting a claim to Cinch has been miserable. They have an online system in which you submit your claim and you would think, "Oh, that's simple and easy." You have to have the serial number that's on your unit, and that makes sense. The problem comes in if you're someone like me and if you have two units. You have to submit two different claims for two units even though it's only one service call. You're only supposed to pay the initial fee for them to come out but because you have to submit two, they will then schedule you two different appointments for the same problem and they charge you twice, which is what they did for me. They charged us twice for something they were only supposed to charge us once for, which I found out later.

It's been over a month since my hot water heater went out and the plumber let Cinch know that it needed to be replaced. But I've been back and forth with Cinch and with the plumber. I didn't call them today because it's to the point where you just get frustrated as a consumer and I'm tired of dealing with them every day. So, I'm not gonna renew with Cinch when it's time because I'm not getting the response that I need when something breaks. This is major. But if it would have been something like my air conditioner on a hot point in the year and not getting any kind of response or urgency on their part to get it repaired, it's annoying. I pay good money to come through and have a home warranty and have my stuff covered.

My HVAC went out on August 6th and the claim was submitted as a medical emergency. But it took 21 days to finally get to the end result of a brand-new unit, which was recommended by Cinch's approved technician in the beginning. Every response was that it was in research and they were waiting to find the part and get it shipped. All of it was a calamity part on behalf of Cinch and I was displaced from my home for that number of days. I recently had a claim regarding a toilet and I finally got an override to contact a plumbing company that could come to my home. It was on a Sunday and both toilets were out of commission. I recently got a voicemail that Cinch is going to pay some on that claim that I turned in. That was resolved within 7 to 10 days. But I already had a bad taste in my mouth.

Using their website is a little frustrating 'cause sometimes I have a question I wanna ask before I proceed. But there's nobody to ask. I can call but it's hard to find a phone number. It's almost like they don't want me to call. Eventually, if I go through enough screens, I can find a phone number. When I called, I got my questions answered. A month ago, the washer needed some repairs. The tech had some difficulty. He repaired it but there were other issues after that. He had to come out three times before it was totally repaired. The contractor couldn't get a part. It was a month and a week that I couldn't wash clothes.

I'm not happy with Cinch. The tech who came from Robertson's had no idea what he was doing. So, it was a little frustrating that it was getting to 80 degrees in my house and he told me that my unit was too small for my house when that was not the case. Then, I had to pay $300 in refrigerant and nothing was fixed. So, I said that I just wanted to cancel my home warranty because it didn't do anything. They declined any help. If I wanted to, I could dispute it but it wasn't even worth it. I'm not gonna renew. I ended up paying $9,100 for HVAC. This warranty is a waste of money.

Cinch is easy to use. We submit claims, most of the time, online, and we get the company name, but it depends. Sometimes I have to call them to set things up and I'll deal with them that way. Besides that, the repair people have been great. Recently, our dishwasher was rocking. Something was wrong with it, and the guy came out, explained everything and fixed it. Cinch is sort of a safety net, and it's nice, if we're not prepared for things to go wrong, to have that kind of insurance to help cover things.

We have Cinch for our private residence, and we are on our first renewal with them. I've tried to use the online platform for our claims and it wasn't very user-friendly for me, but I'm not a tech person. I always call, and their customer service is good. When our HVAC system went out, we called and gave a deposit first to be able to talk to somebody. It was an automation, then we got somebody to talk to us, and they figured out what our issue was so that they would put somebody in contact with us. Somebody contacted us, then we dealt with that person, and that person is the one who came out and took care of the issue. They took forever though. We had no air in the middle of summer for about six weeks, so we had to personally buy a window unit and all sleep in one room.

I used Cinch for my dishwasher and if the problem wasn't one thing, it was another. The online part is difficult to navigate. It also seems that their customer service over the phone is outsourced, so I could barely understand the customer service person. That was a pain in the butt as well. Cinch ended up sending people out, and when the issue wasn't what we thought it was, we had to get it replaced. I had to call three different companies that they hooked me up with just to make sure it was getting replaced. We've been trying to do this for the last three months, and my dishwasher is getting replaced tomorrow.

This will be my last year with Cinch, and whenever this is done, I'm not gonna renew. The deductible is so much. It's $165. Also, I submitted a claim for my washer three weeks ago. It was for a water pump and it took a week until they got the part. They replaced it, but I don't think the problem is solved. There's still noise in my washer. I looked for the repair company's phone number and I couldn't find it because they didn't give me a receipt. The repair man just said, "You're all set" and walked away.

Cinch has been good. The ice maker part of my refrigerator wasn't working, so I called and made an appointment. They had a repair person come out and fix it, and he was good. He was very friendly, talkative and knew what he was doing. The only issue I had is that I had to get a filter for my refrigerator when they did it and I paid for it. I called Cinch back and asked them if I will get a refund on it and they told me I would, but I never got one. I never heard back from anybody.

Cinch itself has been okay but the experience depends on who they're sending out. Recently, the stovetop wouldn't work. My husband checked the breakers and they all looked fine. We called Cinch and paid the $115 deductible. They sent out a technician who was extremely rude. All he kept saying was, "They made a mistake because I'm supposed to be working on your washer, not a stovetop. My company doesn't even work for Cinch because they have a hard time paying out people." Then he left. I called Cinch back and told them what happened. The rep looked at the claim. It was loaded as stovetop but got switched somewhere along the line down to a washer. She apologized. Cinch did a great job of handling it. They had a technician come out. It was the same technician that they sent the previous time, and it ended up being a breaker.

When I signed up with Cinch, it went well. So far, they've been very attentive. I had one claim for a gas leak and they were able to come out and deal with something that happened to the furnace. The tech was very cordial, organized and neat. It was good. The benefit of having Cinch is their high-quality workmanship and it depleted the worry of how I might get this done and research who's gonna be good to come out to the house.

I recommend not paying for a Home Warranty Plan but creating an emergency fund if you are able to. My experience with Cinch has been less than satisfactory. If I could give the company a negative infinity I would. We have been waiting since July 2023 and counting to have our HVAC repaired. We have gone most of the summer without air conditioning and now heading into the winter months with our HVAC still not fixed. Instead of taking full responsibility Cinch, Cinch’s intermediary and Cinch’s Technician has pointed fingers at each other for the various mishaps. I believe there needs to be more regulations in the State of Maryland for this industry to protect Maryland residents from poor service and mismanagement of claims.

We have had a repair person out her at least 6 times. The repair person even called Whirlpool. They have replaced nearly everything on this washer. STILL NOT FIXED. I am beyond frustrated. This washer is 9 years old.

I've been disappointed with Cinch. The cost is inexpensive relative to the proposed coverage but the coverage is narrow. I've had a couple of things go wrong in my home that needed repair, but Cinch didn't cover them even though I expected them to. I had an electrician come and evaluate my home because that was recommended in my inspection. Cinch declined to cover the necessary repairs that the electrician found, which ended up costing me about $14,000.

We call them and we get somebody who may or may not know what they're talking about; We had a claim recently and the first person I spoke to was like, "Oh, yeah, I'll get you situated." So, I was like, "Oh, cool. This seems like a simple process. The rep said somebody would call me back in three hours. But I didn't get a phone call so I called back. They then said they didn't have any details on me. So, I had to start over and the rep I spoke to was really rude. From there on out, the amount of times I had to call to get more information was absolutely absurd. To this day, I still don't have any emails for the service that got done. Within one day, I was transferred to five people 'cause they didn't know the answer and transferred me to somebody else. They consistently didn't know what they were doing.

For the most part, the claim process with Cinch is straightforward. I go online, log on, and select the date. With the last claim I made, it took six weeks to get somebody to come out and look at my air conditioner, but by the time they came out, the weather changed from the middle of the summer to the fall. It was late September when a tech came out. He could not check my air conditioner under the conditions in order to start working. And being that it was cold outside, he could not verify the malfunction because the weather changed from hot to cool.

My experience in submitting claims with Cinch could not have been better, which I found very surprising. My washing machine was not working. The tech found all kinds of things wrong with it. I had a spider behind my start button. My intake water was full of sand. And my balance button in the back was off. He fixed it. It was awesome. I also had a problem with my dryer a couple of years ago. I told the contractor what I thought the problem was, asked them to order the part. They did. And they came and repaired it the same day. The tech was very good, too.

When the dryer quit working, it was easy to file the claim. I did it online on the website. I knew the company and the name of the person that was gonna show up. The service was good. The first time that the tech came out, he replaced the belt. But after I used it, it broke again. So, I had to do another claim to have another guy come out. Then they were replacing parts but they couldn't find replacement parts. So, they had to email Cinch and referred to me getting a new dryer replaced. But I didn't get to pick the dryer. Cinch chose it for me and it's supposed to show up today.

My real estate agent told me about Cinch and said that it covers things in the house. I was always looking to cover things so I called Cinch and purchased the agreement. I had to make three claims for the same item. Submitting it was easy. My issue is that they couldn't find out what the problem was. They could see that something was leaking, but they couldn't find the problem so they weren't able to fix it. I have pictures now, but I have to wait to submit another claim when I have time. They could have done a better job of looking into it. They didn't take care of what they needed to take care of. They're very nice, but they couldn't figure out the problem. All they had to do was run the entire cycle. They didn't run the entire cycle. They said they'd be able to do something, but they weren't able to do it. I'm still very frustrated.

I submitted a claim with Cinch digitally. The process was not difficult, however, I had a cancellation, so it wasn't straightforward. The background logistics are unreliable. The time frames for service were large requiring missed time from work. And then, just because of how it works, the contractors weren't even able to come out, so I lost time from work in addition to my deductible. So, it wasn't cost-effective. I got a notice after the time window was up that they would not be showing up. The contractor that came out was excellent, very professional, and did a great job. He's very transparent and candid. I would highly recommend the contractor. They called me personally from their mobile device, letting me know that they would be there. I was probably the first client they had in the day, so they showed up right at the beginning of the window, and it was opportune.

I thought it would be a good idea to get Cinch but after three people in four weeks -- dummies that they sent out to my house, I was not very happy. I had a wiring problem and I had a fuse box problem. I talked to Cinch multiple times and they said they could fix it. The first guy they sent out told me he wasn't qualified to work in my town, which is 20 minutes from where his business is. He said that he had been trying to contact me and he couldn't get ahold of me. But as soon as I called and complained about him, he immediately called me and then told me that he couldn't do it after I waited on him for two days. Also, looked up him up and he had terrible reviews. I didn't feel safe with that guy working in my house. The next guy couldn't give Cinch a definite answer on how much it was, so then they wouldn't do it. But Cinch didn't tell me the claim was getting moved on to someone else. I waited a week to find out that. The guy was trying to call someone else and accidentally called me and he told me that it was no longer in his hands.

I have switches that are in the box that will trip on me. I've had electricians come out three times. No one can seem to tell me what the problem is or what they're gonna do to solve the problem. I also have a problem with water coming from underneath the floor and no one can seem to tell me where it's coming from, what the problem is, or any solution. Nothing's been resolved. They say they don't know what the problem is. They say they're gonna get in touch with Cinch and Cinch will be in touch with me, but no one has gotten back in touch with me to say anything about anything.

Having Cinch was a good investment for me. I liked it. But I live in Rochester, Minnesota and I don't think there are many technicians hired by Cinch. So, it was hard to find some plumbers. For our water heater claim, the tech was okay. But he was from a far distance. My garbage disposal had a problem too. It was also hard to find a technician around here and the one assigned didn't show up. I eventually gave up. But submitting a claim online was easy.

We weren't getting any air in the home, and Cinch came right away and fixed it. They were efficient. I just have to pay the deductible. Overall, the service with Cinch has been okay. I like the low deductible and the fast and convenient service.

The plan is expensive based on what I've seen from other companies. Also, I wanted to ask a question and I tried to call but when I called the number they gave me, I could only file a claim. It gave me a website and when I went to the website, it asked me to file a claim. I didn't wanna file a claim just to ask a question so I just left it there.

Cinch was horrible. I needed some ductwork done. This started August 9th. They sent out the wrong people to look at it twice. I had somebody come out and look at it. They told me what needed done, but Cinch wouldn't cover them. Cinch sent somebody else out to look at it and I had trouble. They wouldn't return my calls. I've never had a problem with Cinch in the past. They have always been very proactive and helpful. The guys have always been prompt with services so I was surprised. They kept saying, "Somebody will call you tomorrow," but I never got that call. Finally, I asked to speak to a supervisor. She did some more digging and said, "They canceled that because it wasn't covered." I was never told that.

It took almost a month to get the garage door opener installed. I had an exhaust fan out of one of my bathrooms and they said that that's not covered. Any other company will cover that. Cinch sucks. They hire low-end and very cheap people to do the work. I can't wait until my contract is over to change.

It's so hard getting in touch with a live person. Other than that, Cinch does what they are supposed to do. They're very efficient and reliable. I didn't run into any snags with the claims process. The repairman was very professional. He went out and looked at the unit. He told me what they had to do, and that I would probably have to pay a fee because of the upgrades. They came when they said they were gonna come and installed the unit.

I have been waiting for several weeks for my range to be replaced. It's 18 years old and the technician said it was unrepairable. I have called Cinch seven times but they have an excuse all the time. They said to call back in 24 to 48 hours. They kept saying that they were trying to find a replacement part, but they couldn't. My husband went online and found the replacement part in five minutes. He talked to them and gave them the number yesterday, but they still haven't given us a buyout.

It's been very timely with Cinch. The workers have been professional. Everything has been done to our satisfaction. Cinch has covered everything that we've needed covered.

Cinch is horrible. They used to be another company that I was with. But the customer service changed when they took over. Half the time, I have to ask the reps to repeat what they're saying. I need them to speak better English. Also, the prices have gone up and the service providers that they are working with now are subpar in comparison to who they used to sign up with.

Cinch saved me tons of money and I appreciate it. But there were a couple of things that they texted me and said they were gonna do that they didn't. They texted me to let me know that the parts for the compressor have been ordered. They also said that they would text me to let me know when they had been shipped but didn't let me know that they had been shipped. The company that came out and fixed it never even called me. They just showed up and fixed it. I found out a week later when I checked on Cinch that the claim was already closed. I wish I'd have known a week sooner so I could have stopped using my window air conditioning units and use my central air.

I tried to put a claim in or get ahold of Cinch, which was hard. I didn't get a return call back. It was really confusing. So, I gave up and just got a service provider in my area and paid for it myself. The second time was my air conditioner. That was just last month and they returned my calls. But the provider that they found was too far away. There was nobody local. They had to go to a special group for them to find somebody. So it was four days in and my Realtor gave me a name of a representative that sold the policies in this area. So, I sent an email to them and within the next day, I had somebody calling me with a name of a provider an hour away. Then they came out and fixed it. It ended up positive after the representative got through all the red tape and actually got somebody out here. But it was over a week that my air conditioner didn't work.

Cinch increased our price by $15 for the deductible because of prices going up. When you're in a contract with someone and you go back on your word, it doesn't fare well. You don't catch up on price increases on current contracts. You catch up on that in future contracts. When I called and paid the deductible for HVAC, they sent a text with a company that I needed to call and schedule with. I called the company, but they didn't respond to my voicemail that I left over the weekend. So I gave them half of the day on Monday to respond. I finally called them back, and they said, “Okay. Yeah, we can help you.” It was like they were dragging their feet. The rep scheduled something.

Cinch Home Services is efficient. This year, the price went up for the deductible that we had for the last two years. But submitting a claim seemed simple. We would call up, tell Cinch what the problem is, and they contact us within 24 hours with the name of that company that would take care of it. We make an appointment with the company. And they do a follow-up to make sure that we were contacted. They would look up our street address and phone number, find our information and see what the problem is. And would say they would call for the person. When we had the water heater replaced, they called the people to come out for that. They came out, checked, and saw what the problem was. They said, “We need it replaced and we need to update the way it's installed.” They let Cinch know that and it was taken care of within three days.

Working with Cinch has been a horrible experience. My daughter has had a nonworking refrigerator for four months now. She has had two different technicians look at it and Cinch wanted a third one to come. Lowe's has come five times and twice they didn't even make an appointment. They just showed up while my daughter was at work. I had to take a day off and sit there. Her ex had to take a day off work as well and sit there one day. My daughter had to take two days off. But Lowe's never fixed it. They put a part on but that wasn't the part needed.

At first I was leery with Cinch Home Services, but by the end of it, I was happy that we had them. This year, Cinch ended up paying to have parts of our air conditioner replaced for us, so it worked out good. The initial experience we had was our air conditioner went out and it was the end of July, it was 100 degrees, and I tried to get somebody to call. It was the next day, because it happened on a Sunday.

There was an issue with my disposal and my dishwasher. I called Cinch Home Services, I paid the downpayment for service, and somebody came to the site and checked my unit. I like the quick response. The technician troubleshot and noted that one of the sockets of the appliances was plugged into was faulty. The experience was okay. Cinch is good.

Cinch is very efficient and responsive. I don't use the home warranty that often, but in the rare instances when I do, I get in touch with someone quickly. When I had an issue with my air conditioning unit, they got me someone right away and the company was so good, I'm signing up with them for a maintenance contract for my air conditioning unit. I was very happy with the guy they sent out. Initially, I had another company come out and they told me I needed a new evaporator coil. When I called Cinch, they sent their guy out and he said, "I see how they could have thought that." He took the thing apart and said, "That thing going into the evaporator coil is leaking." The evaporator coil was fine, and it was a much less expensive fix as well.

I'm not very pleased with Cinch. It's not worth the hassle or the cost. They charge too much and don't fix enough, and now they're upping all the prices and costs if I wanted to re-up it. It's not viable to the point where it might save me a bit of money, but it seems more hassle than it's worth. In two instances, the mandatory cost to have someone come out to even just look at something was unnecessary. I could have just called a plumber who would have charged me half the cost that Cinch charged and the plumber would have come out and fixed it in three seconds. I also had one problem that Cinch came out to fix, and that was a misdiagnosis. I spent a bunch of money I didn't need to spend, and when I said, "Hey, I'm still having this problem," they charged me again for the deposit.

My home warranty company was HMS when I first signed on years ago, then they went to Cinch and it hasn't been the best experience with them too. It's been some of the same challenges, which is they have particular contractors that they like to work with and their response time is extremely poor, they don't normally do the job the first time, and their follow-up after is not done very well. Normally, it takes multiple visits to get a service done. I've had the same washing machine issue fixed three times and the refrigerator three times as well. Every time, I have to pay a deductible for them to come out, so it gets to be a bit pricey.

We had a couple of issues when we bought the house in mid-August, and I tried to use Cinch to get those issues resolved. Everybody we've talked to has been very nice, polite, and patient, but I do not like Cinch for a couple of reasons. Number one, there's a $15 extra fee to book the job online versus calling to set it up. Number two, whenever I've tried to make a call to the call center, it was always a 15 to 20-minute wait at a minimum. Number three, when I was assigned a contractor to come out and fix the issue, it was either the contractor was unable to be reached (I was issued to a contractor a couple of times that didn't have a working number or a website), the contractor couldn't come out for a week to 10 days, or they couldn't find me a contractor to fix the issue.

When our water heater was leaking, it took about two weeks from start to finish for Cinch to approve everything and send the water heater over to the service provider to install it. So far, it's working and in the scheme of things, my experience was not bad. But dealing with a leaking system tends to put a little pressure on you.

I have an air conditioner that's not working, and I've been waiting for a month and a half but still have had no work done. My first phone call with Cinch was September 1st. They've dispatched multiple companies, and it seems like they schedule with these companies, but they don't have any communication with them. Cinch sent out one company initially and the guy doesn't have any tools to look at ductwork. It also seems like they're not vetting these people out very well. I've had three companies not show up to do the work. Cinch is supposed to send another company out on Monday, but the guy called and said that he was unavailable. I'm waiting on Cinch to give me another company or technician, and it's been very frustrating.

Submitting a claim with Cinch was easy enough. I had to fill out some stuff on their website, then the techs came and took care of everything on time. They were great and since then, everything has been functioning fine. But I didn't like that there was an extra surcharge because of increasing costs beyond the price that was already paid, and that the deductible was paid ahead of time. For instance, I had to pay a $200 deductible and there was no way to know how much the service call would have cost if I called somebody on my own. Usually, the way deductibles work, if something costs less, you pay the less price of it. If the cost was $150, I would have paid 150. But I had to pay $200 ahead of time before Cinch would send anybody and that's not great. The warranty is also a little pricey at $500-something a year and $200 for deductible plus extra service charges. But if you don't mind the cost, they do their job effectively.

I've had a home warranty for 12 years and the service was great until the company went to Cinch. It was under another name prior to that and they were wonderful. Since it's turned to Cinch, I'm considering canceling because it sucks. They keep raising the price, which I get that it's the economy. Since Covid hit, everything's gone bad. I'm not racist, but when I get somebody on the phone that can't speak a lick of English, that's bad. It'd be nice if there were local contractors that Cinch used as well. I had to deal with somebody from Cleveland, and they're an hour or more out from me.

I was given a home warranty policy when I purchased a new house because there were some things I wanted repaired and I was told, "No, let's go with this instead." I agreed, which I wish I would not have done, because I had someone else who told me they have an experience with them that did not work out well either and I disregarded that. That was in July.

I called Cinch about my oven. Submitting the claim itself was easy, but getting it resolved was a little more complicated. I was getting a new oven, and the problem came later with the appliance company that Cinch got the oven through. They brought the oven out and the guys were gonna install it. However, the guy said he couldn't locate the junction box, so he just left the oven in my living room. I thought they were gonna come back out and do it, but they never did. Finally, I had to follow up, and between talking to the home warranty company and the appliance company, they said that the home warranty company would not provide installation since there was a problem with the junction box.

Cinch has been doing right by me so far. When making a claim, I'd rather talk to a person versus the automated system questions before you get to the right person. It's the automation part of it when you try to get to the person or wherever you need to be at, and then you have to go and hit another number. Then if you don't say the right word just to look up what you need or direct you to the right person, you have to dial zero and then you have to listen to the whole thing and they should tell you to dial zero in the beginning. But other than that, the reps were helpful. They gave me the information that I needed. The last claim I had was for a plumber. The first person that they gave me didn't come out or answer the phone so they gave me another plumber. The plumber came out when he said he was gonna come out, and they did great work. He did his job diligently. He explained to me what he was doing and why it had happened. He was very nice.

Submitting claims to Cinch is fairly simple though getting started was a little tricky because some of the options weren't what I was specifically looking for. I made a claim right after we moved in a couple of years ago. I just called a number, explained the problem and they coordinated somebody to come out. I made a second claim a month ago and I just submitted the request over the internet. I provided details of what the issue was and they coordinated somebody to come out. I ended up having to pay a minor deductible.

As like many warranty companies, they will find any way possible not to take care of a claim. This is why I will never by a warranty. My garage door stopped working. The tech said it was because of the wiring, but that is how I bought the house and it came with the warranty, so now I am out of $115 dollars, over $199 garage door opener they will not replace. To me it is crazy a company will lose a $500 renewal over a $199 garage door opener.

It's been smooth with Cinch. I like that I'm protected without paying a lot per month. I recently submitted a claim for the AC unit not working properly. I called in for the claim then they scheduled a company out within three days. The contractor was very pleasant. They inspected the AC unit then made a diagnosis on what the problem was. They went back to the home warranty to talk about pricing and replacement then they replaced the parts. After they replaced the first part, it still didn't work properly. They came back out, added freon and changed air filters, and it's working fine now.

We've used Cinch almost every year for an appliance that's decided to die except for last year. This year, our dryer went up and it just wasn't working. We got it repaired and we had to pay for the deductible. Other than that, it was repaired. I do claims on my phone and that's easy. It's actually easier now than it has been in the past time I've used. I was informed about what time the contractor would be there and their contact name. They actually reached out around the same time.

We've had a couple of items addressed under the Cinch and so far, it has met my needs. Everything we've put a claim in for is working fine. The most recent claim that we put in was for a new microwave oven and the process took a little longer than expected. But in the end, the right decision was made. We received a new microwave oven that was installed professionally. The claim process was pretty simple and working with the technicians was very good. They gave us a notice a few days in advance and then at least an hour or so in advance before they got to the house.

I had a clogged-up shower. I did a claim online. It was fast and easy. The website was easy to use. The technician fixed the issue in less than half an hour. He said it happens when you wash your hair in the shower. I like that I had a simple job with the shower. I mentioned to the guy something about my toilet and he said I could call Cinch and they could just add it on the second repair because they were both simple repairs, and I don't probably have to pay an additional fee. The toilet kept running for a while. There was a part on the inside that needed to be replaced.

I have found two methods to submit a claim. One is to use the suggestion of the voice at the other end of the phone and to work on doing it remotely. The other is to try to break through the system and talk to a human being. I am a person who insists on talking to a human being when I need service done. I cannot work with phone messages that say, "Press one if this. Press two if that." It drives me nuts because they never understand what I want. So, I always have to say something like, "Customer service" three times, and finally, I would get through to a customer service person. When I have been able to do that with Cinch, I've had very good luck and the people have been friendly. But I do not like the automated stuff.

I placed the claims online. Cinch Home Services has an easy website. And they called me and figured out what the issue was, which of their service providers could meet the needs, and scheduled it. They're scheduled usually within the one day. But the provider would be able to make it out within one week. I just made an upfront one-time payment for each of the claims around $115. The motivation for the service provider is not always exactly what it would be if I paid them to come out and do it myself. But it has been good.

Cinch is good. It covers exactly what I wanted it to cover. I ran into a problem with my AC unit. It was a pretty old unit. They covered it with a certain fee and it was exactly what I wanted to. The claims process was quick and easy. It was very hassle-free. I just made one phone call. Then they set it up, and they did all the work for me. So, it was really simple. The technician did a really good job. I haven't run into any problems yet. He was very quick at his job and very helpful. Having Cinch, I saved a lot of money with the AC unit. It keeps these kind of things out of the back of my mind.

I have a brand-new house, so I haven't really had to use Cinch much. But when I have, I've been perfectly happy with it. I had a good service with my last repairers. My furnace had an issue with air conditioning and they had to replace the air conditioning unit, and they've done an excellent job. I also had an electrical problem. It was with the ceiling fan and they sent somebody out to take care of that. They were professional.

Cinch provided a quick service. They also communicated swiftly. I had some concerns about the furnace. The heater wasn't blowing out the same. The tech was able to check the battery on the box. He said, it was coming on but if the heat continued to not blow out the same, then I would have to make another claim. I said I heard a noise that sounded like a big bang one time and the heat started to come out pretty funny. By the time they came, the box wasn't even working properly. It was like a short in the box. Once he was able to get it back on, it was hard to tell if the heat was still blowing out the same. I said I'm gonna keep a lookout on it and if I need to call them back, then I'll have to bring them back out here.

I've had Cinch for about a month out of the 12 months of the warranty that the sellers provided. So far, my experience with them has been good. I like that with them, I have the peace of mind and coverage if something major happened.

Our Cinch home warranty came included with the purchase of the home. The service has been really well. We had one issue where Cinch was really helpful and made sure we were in touch with the right contractor to be able to handle a water issue in the basement. Everything went very seamlessly. I gave them a call. The techs came right out the next business day, and then they already had the claim from Cinch. They fixed everything, and it was great.

Cinch is terrible. My problem started with them long ago. I had problems with the washer and at that time, when they sent people out, they collected the $70 deductible then. My grandson was the one who answered the door and didn't tell me the tech came. He showed the tech down to the basement and the tech took apart my dryer, which was totally functioning. My washer was the one he was there to fix. He just looked at it and said he couldn't have fixed it anyway because it had rust on it. I can go with the fact that it had rust on it and he couldn't fix it, but he took apart my dryer.

I have had Cinch home services for the last 3 years. My experience with them has been awful. My refrigerator/freezer combo was fixed by them on March 2023 they were unable to fix the problem and had another technician come out. This technician mentioned that all the parts had been incorrectly replaced, ordered new parts, and replaced them. The refrigerator then was working properly. Here we are in September 2023 and the freezer and ice combo were not working again, The same issues. They sent out a technician to look at my freezer who took over an hour unable to figure out the problem. Today they emailed me that my refrigerator is not covered because the problem is due to maintenance. I have called and have asked for Cinch to send out another technician for a second opinion, because it is the same problem from March 2023. They refused to do so and closed out my case saying the only way to reopen is if I hire my own Repair company that is licensed and insured and have them prove that the technician cinch sent out is in fact incorrect. This was the last draw for me. Prior I had a dryer that had been serviced numerous times and even melted on the inside. I kept expressing my concern about it catching fire and they continued to replace the same parts each time.

I've only made three claims. It's my washer since August 7th. The drum split. And I still don't have it fixed. Cinch Home Services sent me the first vendor. They would never call me back. So, I called Cinch. They gave me a different vendor. He was there on August 7th, got the parts. Still, nothing. They said they keep waiting on them. When I called the other day, they said, “He's supposed to call you.” It should not be this long.

The one claim I had started out as a clogged waste line. A place came out and unclogged it. Two and a half weeks later, the clog was there back again, which I'm still upset about because they made me pay the deductible again. It was the same problem. But what gets me is the customer service lady I talked to told me I wouldn't have to pay because I had 180 days of the same thing. I'm still in my 180 days. But they told me for a plumbing, it's only for 14 days. I said, "Wait a minute, you didn't tell me that." Every time I called them, I mentioned that to them but nothing was solved. They told me since they sent a different plumber out, they couldn't refund me.

Try Cinch Home Services and see how it works out for you. The service is good, but I need to make another appointment so that they can come back out to the house for the water heater. There was a number that I got. I called. And for service, they came and did the air conditioner. Everybody was there. They were on time, courteous and kind. They called to tell me they were around the corner. They called to tell me what happened. They were very honest about it.

There have been instances where the vendor they recommended was not responsive. But Cinch was responsive in trying to find an alternative to ensure the services I needed were addressed. Their people have always been receptive to any needs. The techs have been good for the most part. Recently, we had an issue with our HVAC system and the tech was very friendly and courteous. That was during the heat wave and he was very understanding and quick to make the repair and get our AC back online. They had parts on hand so there was no delay in making the repair. Messaging came from Cinch that some claims might be delayed a bit because of the high demand for services. But we were able to get our claim turned around within 24 hours.

The claims process with Cinch has been very smooth, professional, and speedy. They've been courteous. I don't have to wait weeks and weeks out for a repair or to have someone come out and do whatever it is that they need to do. Cinch also follows up with the contractor. When I had to get my garage disposal replaced, they followed up to make sure that everything went through smoothly. Techs have come out and have been very professional. They call and let me know when they're on their way and when they're outside. They do a review of everything for the work order. They ask questions about everything.

I've had a couple of service calls on the heating system. The first time the issue happened, they sent a company that did not service the dual system that was in the house. So, the next time I had a problem, they found another company that figured out what the problem was. The reps were very knowledgeable and worked really well. The techs were wonderful too.

I've submitted claims both online and over the phone, mostly online, and the claim process is easy. Most recently, I had an issue with the hot water heater. It was leaking and had to be replaced. The first contractor bailed on Cinch and us, so we got a second one. It took a few days but the second contractor that we got was good and got the job done. I like Cinch. They're dependable.

I used other home warranty providers before but they couldn't find technicians to come out for a problem in a timely manner. I went with Cinch and the only problem I've had with them was doing the automated system on the phone to place a claim. The automated system gave me three weeks for an AC issue. In the middle of the summer, three weeks is ridiculous. I called back and it was a hassle to get customer service through the automated system because the automated system tries not to give you a live person. But I did get a live person and the technician was scheduled to come out the next day. It wasn't that there weren't technicians available. It's just that the automated system wasn't working properly. I would recommend them to a friend, but I'm not highly satisfied with their automated system.

I had a leak in my house. The techs fixed it but they said they wouldn't replace the drywall that the plumbers put a hole in. That doesn't make any sense. It was a $5 fix and they charged me $115 for it. I wasted $115. In today's world, that's a lot of money. I can guarantee you I am not renewing this warranty.

When I made a claim in February and they couldn't find a plumber. So, I found one, paid for the service and sent the receipts. Cinch said they couldn't open the file. Also, they sent someone out to fix my garage. He took the pad out and he was supposed to come back. But he never did. Other than that and the deductible going up, I haven't had any issues with Cinch. When I got home from work last night, my air conditioner was blowing hot. They were fast. I set up the appointment this morning and the techs from DJ Air Conditioning will come around 12 o'clock today, the same day I set the appointment.

I've had air conditioning problems. I don't quite understand. I pay my deductible, which is $100. And then there's an added fee of $15 as a service charge, I guess. So, I pay $115. And the first time they came out, it was a switch. My air conditioning wasn't working at all. So, I just feel like the guy came, switched it on, and left. There was no checking to find out anything else.

Cinch did very well when I submitted a claim. They sent a technician out to fix our dishwasher. He scheduled the service a week after I had requested it. He was good.

I've been with Cinch Home Services for the last 2.5, 3 years. It was recommended by a friend of mine, so I started using them when I first moved in. And they have been good. But the site is not user-friendly. The whole login process, there's no app for it, so you have to go to Google. You type in "Cinch", but you have to specifically type in “Cinch login” to find even the login process. Then you go through a login. But even that page is not clear. It doesn't say, “Submit a claim.” They have an app for the vendors for them to be able to do the service request. But as a customer, there is no app to put in a request. And I have to pay at least $165 before anyone would even come out. I pay 150. But Cinch adds an additional fee because of the cost of labor or lumber and all the different things that they say. So, there's an additional $15.

We paid a $200 deductible fee plus an added $15 for a cost increase in prices because of the economy at this time. So it’s $215. Then, we paid an additional $186. Cinch stipulated that we needed to pay a $100 fee for the water heater to be removed by the contractor that was sent here. We weren't in agreement with that because our township would have taken it away at no cost and all we have to do is put it to the curb. We didn't think that was appropriate but we paid Cinch and I don't know what the other $86 represented. I wish it was a better experience with Cinch and the service provided what it says it provides. But the contractor was courteous, knowledgeable and did a great job. We are pleased with the outcome.

I called Cinch and put in an order. I called the people that they told me to call and they came out two and a half hours after the time that they said they would come out. The guy was saying there was nothing wrong with my dishwasher. I said they didn't let it go through a cycle. It gets halfway through the cycle and it stops and all the lights start flashing. But the guy said he reset the board. I used it twice and the second time I used it, it was still doing the exact same thing. I called Cinch back and I haven't heard anything from them. Sometimes, the people they send out are good but sometimes, they're crappy. And I let them know. I also don't like that Cinch is adding an extra fee to my deductible because that's their problem and not mine. They added a $15 fee to get the people to go out. It's ridiculous.

The rep was fast and was able to answer all my questions when I signed up with Cinch. I had to file a request for the water heater and they did a maintenance on it. And just recently, the techs came and cleaned out what they could from the inside of the AC unit. But now, the condo people have to get underneath and unclog the drain to let it drain from the condo out into their main drain.

Cinch was a lot better than the other service. They were a lot quicker in getting out to do the service. The service tech was outstanding. He worked on my air conditioning and the response was within two days.

The process of submitting a claim at Cinch has been good. I just call and leave the information and somebody calls me back or makes an appointment. That part of it is seamless. The people that come out have two-way communication and they figure out what the problem is. They're also not gonna try to rip anybody off and everybody tries to be honest. Everything's good. Their price is good too.

We opened a claim at the end of July 2023 for our 13 year old dryer, and the part remains on backorder. The current estimated date is September 29, 2023. The distributor continues to give new dates constantly of when the part will be back in stock since August 5th, 2023. This is after the first part was ordered incorrectly. We haven't had a working clothes dryer since late July!

My experience with Cinch didn't go well. My heating and air was out and it was hot. The first thing was to book the appointment but I opted not to sit there and wait two and a half weeks for their first opening so I hung up.

Submitting a claim is fast and easy. The rep was very professional and to the point. I asked the tech what his game plan was. He told me he was gonna get us a new unit, fix it and we'd be cool by the time he left. After he did his work, we were cold as a thug in a rug. I highly recommend Cinch to anybody who has been going through several technicians and who didn't do what they were supposed to do. With our service plan, we pay $100, they fix or replace. We had to pay some out of pocket but it wasn't thousands of dollars. I've had a fantastic experience with Cinch.

They provide quick service and when I call, they are on it immediately. The reps aren't trying to over talk me and tell me what I'm gonna do. They listen and have a feeling of compassion for what I'm going through. If they immediately assign someone, I get what to expect, who to expect and at what time. Once they set the appointment time, if it's not available immediately, they contact me to alert me that a change has been made. But they need to listen to the customers as far as when they have a complaint about a contractor. If a customer is dissatisfied, they should get them out of their circle.

The drains for my air conditioner on the inside had stopped up and the guy that Cinch sent to my house was very polite and nice. He had two other fellows with him and they took care of everything. He told me that there was a certain part that could keep that from happening again. He said he would get in touch with Cinch but I never heard from him again. I finally got somebody out there because there was a misunderstanding about who was gonna do it. Cinch got it straightened out and someone came and did it.

For my recent claim with Cinch, our dryer wasn't heating up. They had somebody come out and take a look. He had to order a part and then he came back a week later and installed it, and everything's fine. He was very friendly, knowledgeable, and explained stuff to me. However, the deductible just went up 100. It was 100, it went up to 200. And that hit me hard a little bit.

Cinch is affordable. I wish I knew about it when I owned my other home. When I submitted a claim, it was easy and quick. They put me in contact with a provider to repair the stove. They came on time and did the repair right away. It worked out perfectly.

Working with the claims person the first time was simple. It took Cinch almost a week to send somebody out to service an air conditioner but the repairman got it fixed. It took him all day to figure out what was wrong with it. It was 98 degrees and he was downstairs and checked everything. He was very diligent. He called his company and they discussed it. He came back and found a capacitor that was blown. But I'm not happy with the second claim. I called to inquire because I had a well pump that went bad, and they told me it wasn't covered at all. I didn't find my paperwork on what I was covered at the time. I went back the other day and found that the pump is covered, but I've already had another company come out and fix it. Also, when I call for customer service, it sounds like it's somebody overseas and it's hard to understand them sometimes.

Our experience with Cinch was quick. They were able to help us through anything that we needed. The technicians that they used were fantastic. The first technician that came said he could not help us so Cinch had to send someone else out. We were very pleased with the service.

Submitting a claim works well online. The only bad thing is you don't know what vendor would be involved and some are better than others. But I have had a good experience so far. The quality of the contractors who have been out so far have been adequate. Sometimes, it takes a long time for parts to come in, so I might be without my appliance longer than I want because of the system of them waiting for an appointment, coming out, saying they need to order parts. And I had to replace an appliance, but they make them do certain steps in order, where if I decided on my own, I'm just gonna replace this dryer from the get go. But I can't because they have to follow procedures.

My air conditioner started to act up. So, I had to have a contractor come out. When I tried to use the website to do the claim, it was very complicated. It couldn't find my stuff. So I had to call someone. I had one person from Cinch Home Services who was very helpful, another who wasn't. The tech sent me a message to say the time frame he would be there. He looked at some things, did some fixes to it, and explained what he did. It was a good experience.

Do not to go with Cinch Home Services because of my experiences. The washing machine doesn't work. It doesn't drain. The basket is broken and crumbling. It's not sealing. And where the soap thing is, it doesn't pop open. We went online, put in a request, and we had to pay $130. We had to submit our copay on there. And they gave us the plumber's phone number, so we called and scheduled the appointment. The gentleman came out. He opened it up. He looked at it and asked some questions. He was very professional. He did his job. He said that there were all these things that needed to be fixed. And he said he would send the claim on, and that I should hear something, but we never heard anything back.

Cinch Home Services is overall, a good company. We had to get our garage door fixed, and there wasn't any available to come here. We had one that was up the street, and it took forever for it to be approved. I didn't like that. Also, it used to be you could pick your service person. Because we like to stick with the same one. We don't want different companies coming in. Because as soon as we got a different person to come in to look at the central air, they quoted all kinds of stuff. The people we normally would get wouldn’t do that. So, we had them to come out again. That's why we like the service people that we are familiar with. And we don't have to deal with people that are coming out just to get us to get a new unit. But the policy now is we cannot pick who we want unless they don't have anybody else.

I made two claims to Cinch and the process was very easy. The technicians were phenomenal. I had a dishwasher repair and air conditioning repair.The technicians communicated with me and told me when they'd be here. I highly recommend them. Despite the first payment and the $150 deductible, having Cinch still is absolutely excellent investment. I bought it because when the house was on the market, it was so competitive. You couldn't even have an inspection. So, I'm so glad and I'll probably continue it. In fact, when I renewed it a year later, I upgraded.

I had my AC unit go out this last summer. Cinch Home Services' website made filing the claim easy. Just filled out the documentation. I just logged into my account, told them what I needed, and they got an appropriate repair tech scheduled to come out there and take care of it. I figured I would wind up having to replace the AC system. The tech was able to come out, diagnose it was a transformer, and get it up and running. It was a half hour. It was a less than $200 deductible on it, but it was still way less than what I would have paid for the technician if I paid for it. I have family members asking me about that after it was done and I made sure to tell them what went down and everything was great.

Submitting a claim to Cinch is as simple as pie. Sometimes it might take a little time, but you get through. You gotta know how to get into customer service. Sometimes instead of just pushing a button on the phone, you have to repeat customer service and it will go right to a live voice, and you can get everything you need done. If I want to deal with a certain contractor, I'll ask if they do business with them. It’s either a yes or a no and I go from there.

It was easy to get everything scheduled with Cinch. I did a claim and that was quick and easy. The rep told me what was gonna happen and when the guy would be coming out to do the assessment. Everything went well. A technician came, did the assessment, and what part needed to be ordered. He went back and ordered the part. When it came, an appointment was set up and he installed the part quickly. Cinch is true to their word.

One of my two claims with Cinch is still being vetted. It’s wonky. But on the whole, it's been a positive experience. In one of the claims that we've made, they offered to replace the equipment. We decided against that and took the cashout option and they were super prompt in the payment on that. Working with the techs was great.

Submitting a claim has been good. The reps are very friendly. Cinch did great.

Cinch has a list of people that they work with. When I looked at the list of people they work with, they were able to meet my needs the best. Overall, submitting a claim has been easy. Their claims reps are professional. Usually, they're knowledgeable. I don't think I've had anyone that didn't know what they were doing. The technicians have all been good. One guy was a little questionable at first, but it was the end of the day, and I get it. He was probably tired because he was completely different when he had to come back. The first day, he came to assess. The second time, he performed the work. He did call and let me know, "Hey, I'm running late. I got hung up at this one job." So, he kept me updated. Then he came back and did the work just like he said he was gonna do. So, I'm satisfied.

I currently have a claim in for my refrigerator, but that has not taken place yet. I also had a claim for the refrigerator in the past, as well as a microwave, a washing machine, and a sump pump. With the sump pump, I wasn't happy with the company that came out. They looked at the situation, and we were told that they could not proceed with replacing the sump pump due to the fact that something else was running into the well part of where the pump is. Unfortunately, I was not there. We had the sump pump replaced before from a different plumbing company who had no issues. This last company sent me a text telling me that they would follow up, but they never called back to follow up with me. I ended up getting a friend and taking care of the sump pump on my own, and I lost my deductible because of that. I haven't had a problem with Cinch and all the other things except for that one, and I don't think it was Cinch's fault.

I've had Cinch for the four years that I've had my home, and I really love the service. My first year here, surprisingly enough, my HVAC system failed, so we didn't have any air conditioning. I told Cinch what was going on, and they sent out a tech. The tech diagnosed our issue and told us that we needed a replacement. It was 7,000 and some odd dollars. There was a $1,000 out of pocket, but with a $7,000 replacement, $1,000 didn't seem much.

Submitting a claim has been very easy. Some of reps could be a little more knowledgeable, but it hasn't been terrible. They also sent qualified workers that knew what they were doing and had several things done. The contractors were excellent, and I was quite satisfied.

I had AC problems and when I submitted a claim with Cinch Home, the techs got right to the point and had it working. Then, I had to call again because I was having a lot of issues. So, they came back and they did the job pretty well. They got the work done quickly, too.

We moved in on June 23rd of this year, and we had an issue with our washer. The gentleman came out first and recalibrated the machine, but it ended up not working again for us. He came out a second time and put a new motor in the machine, and now, it works fine. It was a good experience. The first visit didn't go too well, but the second one, he came out and it worked. We only got charged the deductible one time, which is great. Overall, it's nice that when something goes wrong with all the appliances that are under our home plan coverage with Cinch, we can get that fixed. We have to pay a deductible, but it's not like we have to buy an entirely new appliance.

I do appreciate the help and support from Mary B. She has explained everything and rectified the issues with the vendor. This issue was resolved to my satisfaction. I was wrong about CINCH. They do care and go above and beyond for customer satisfaction. It's good to see we still have some reliable companies.

As the buyer of the home, it actually worked well having Cinch Home Services included. We had two claims and they were handled professionally and well. Cinch's website worked good. The only issue was I had two claims and I had to submit them separately. But I could not do it on the website. I talked to customer service who handled it, because it wouldn't allow two claims at the same time. Even though the system would not let him do what we wanted to do, he got it done anyway. He got it handled and got my claims both scheduled. Cinch had the initial people out within a week after. Both repairs required a second visit to get the right parts. Which was handled within another week. It was prompt.

My experience with Cinch was awful. I was without a washing machine for more than a month. My washer was making a lot of noise so I called them and paid the deductible. They sent a service personnel from Chesapeake Appliance and he said that my washer was completely gone. After that, I called every week and every week, I got a different story from different people telling me that the report hadn't been filed yet or they hadn't got all the information from the contractor. This went on for about a month. I finally lucked up and talked to a supervisor and the supervisor approved right then and there that I could get a new washing machine. After that, it took another 3 weeks to get the washing machine. I never had a problem with Cinch before. I had a refrigerator that went bad years ago and it was replaced in three days.

I had some correspondence with Cinch Home Services. But what do I have to do to get some feedback or an answer? The rep reached out to me and told me, “Send me all the documentation. I'll see what we can do to help you out a little bit, because that's an issue.” I had to pay $15,000 for my plumbing. I've sent all the documentation, the video, the snapshots of everything that was affected and replaced. I never heard back if they could give me a hand on the out-of-pocket cost. Every time I tried to call the rep, it went to her voicemail. The rep that I have been talking to is an account executive, so I don't understand who else I would be able to talk to. It's very frustrating because that's a lot of money that I had to give up.

I've called once since I got Cinch and that was for my air conditioning service, and it was wonderful. They took the information. They told me that they'd have somebody out. Then I got a call back saying when someone would be out. It was seamless. It wasn't in the timeframe that I really would have preferred. But I really couldn't complain. It was fairly timely. It occurred before the weather really got hot and they took care of it beautifully. One benefit of having Cinch is the cost. When something goes wrong, you don't know what it's gonna cost you to have a service call. I had to pay $150 over the phone. There was no cash exchange, which is smart. It was great. It worked out very well. From the phone call to the technician who was here, everything was very professional and well done. However, I wish Cinch covered a little bit more, and I wish it was a little bit cheaper.

I've had Cinch for several years and I've used it. It’s gotten progressively more and more expensive every year, but if they come out and fix your stuff, that's a good thing. Their reps have also been very helpful. The techs have been good too, especially the last one. My ceiling fan wouldn't work and he made it work. Within an hour it was fixed.

One claim was fast. It was for the toilet. A guy came to fix it. That was the fastest one Cinch ever did. The other claim was terrible. They took almost a month on my water heater. They were not responding. They didn't send the information to the people who were supposed to come out to check it. They finally sent the people to come and check it. They gave them a report back, but they refused to come and fix it. I had to start yelling and calling. Some of the reps don't know how to speak to the customers. Cinch used to charge $150 for the copay. They came up with some ridiculous price without notification. Now, it’s 200 and they're charging another $15 extra. They're saying it's for the transport. They also need to work on their website. It's malfunctioning. I'm a software engineer and I have not seen an application working that bad. It's slow. You can't go back to your own page. You don't know where to sign out. It's ridiculous.

When I submitted a claim with Cinch, it was really easy. It was just on their website. It was also resolved within a week or two. The techs were great. I like that the policy saved me a lot of money to get the repair done. Also, I like the fact that I didn't have to do any research. I just had to put in a claim. They sent somebody out that was close by. The guy did all the work and had all the parts with him. The time and the cost savings were really a big benefit.

At first, it was hard dealing with the different reps because I couldn't understand them. So with that, it was making it very difficult, which was why I called the boss guy. He was nice and took his time to explain everything to me. He helped me settle my brain down because I was a wreck when I moved here. I was in a rough and the boss pulled me right out of it. Cinch didn't have anybody in my area so I had to find somebody. And trying to find somebody is difficult. But it all worked out. The customer service rep that I talked to was so nice. When I move, I'm gonna ask for the same thing because of the kindness. I will recommend Cinch any time to anyone. The coverage is wonderful. I've read through it and it covers a lot of things.

Cinch gave the number of the service repair people and within 30 minutes, they called me and we set up an appointment. The icemaker blew out and the spindle cracked the pan with it. The tech came out on a Saturday and fixed both items. I had a service company in the past which was a little nasty and the guy was a little bit grumpy. I called Cinch and told them not to send them back to my home and when I called back to get my service done again, they didn't give me that same company. It's been a great experience with the customer service reps. People should check out Cinch. Their initial fee went up tremendously though and it did one big jump instead of small jumps. I called them about it but that's their price.

Cinch cares about their clients. When I have a service request, I just call and tell them what the problem is, and they usually hook me up with somebody. The folks come out and give me what the problem is that they find, then we go from there. I had a plumbing problem four years ago, and they were wonderful.

Terrible! Stay away! No one speaks english when you call customer service. I put a claim in for my double wall oven on May 30, 2023. As of August 25 2023 it has still not been replaced. The first service tech that came out determined you cant get parts for it and it needs to be replaced. They sent Sears home services out to determine the same thing. They sent sears out again to determine the same thing. 2 parts were sent to my house that had nothing to do with the issue. They sent sears out to install the parts. the oven still didn't work and sears determined that it needs to be replaced. I paid $150 deductible, then $100 replacement fee. They will not replace your oven with the same brand. The replacement fee does not include hauling away the old oven upon replacing it. I am on the phone now with someone I can't understand. STAY AWAY.

Have spent days on the phone with Customer Service attempting to get a repair on my toilet. Customer Service would incorrectly code the service request and it would not let the repair person come to the house. After multiple attempts, it was finally coded correctly by a supervisor and we were able to make the appointment. That night the service provider called and stated that the ticket had been taken away from them and they could not come to the appointment. I called Customer Service the next day and was very rudely told that it would take 24 hours for the appointment to be authorized by the supervisor. I repeatedly told Customer Service that it had already happened, but then the ticket had been cancelled. After extensive argument, Customer Service finally admitted that it had been approved, then cancelled, and would now re-approve it. But when they did that, they did it incorrectly and we had to have Customer Service on the phone with the Service Provider repeatedly to figure it out. The actual repair was excellent, but Cinch Customer Service is the worst I have ever dealt with. Just to get a toilet repaired...

I was able to get right expectations before the warranty was set up. Their service was great and my garage door issue got resolved quickly. The tech was a fairly informative guy and he was able to identify an issue which would have damaged the door going forward. We were able to do a proactive repair on it which I got charged for because it was not covered.

I made a claim for my heating and cooling system and it went pretty efficiently. I called one day, and the contractor came the following day. There was a part that was necessary, and he had to come back. When he came back with the part, he fixed it and we were up and running. Everything was satisfactory.

We had to have a hot water tank replaced, and it was a minimal charge we had to pay, the $100 deductible, and then another $50 for something that wasn't covered. It essentially saved us over $1,000. The techs were professional. We were able to get it scheduled. My hot water tank went on a Saturday, they came on Monday and installed a new one.

My experience with Cinch has been mainly good. They could speed up the process for some of the claims including being faster with corresponding with the contractors. They have a good customer service but there's only so much they can do. One contractor was bad but the other two were good.

Cinch has been great. We love having them. This is our second home with them. The outdoor AC unit went out. Instead of fixing it, they replaced it. We had to come some out of pocket because some modifications had to be made inside for the new unit to work properly. But compared to buying an entire unit, it would've been thousands of dollars. However, the vendors aren't as responsive in this area as they were where we used to be. Also, in Maryland, we were paying a certain amount. Here, it's a certain amount. They're very different as far as what we're paying and what they cover.

I just recently used Cinch. We thought we smell something strange in the house. The same person has been looking at our furnace. They were nice enough to send out the same guy because he knows our furnace. We thought we were getting this weird sensation because we weren't feeling well, and we thought maybe something was going on with the furnace. So, they did send the same person that we had during the winter out here, and that was good. He checked for leaking gas and he made us feel reassured that whatever was going on, it was not in the furnace.

It was 98 degrees and my AC went out. It happened on Thursday and the vendor told me he couldn't come until Tuesday of next week. That was not going to work, so I called Cinch back and they took care of me. They got someone out that day. I had one other claim for a broken garbage disposal and my experience was super slick. The two vendors who came to the house were top-notch.

I had a little leak in the furnace and I called Cinch to put a work order in. I just then waited for a text message or email. I spoke to the service company the next day and we set up an appointment. A guy came out the next day and fixed the furnace. There's always a great interaction with Cinch and I never had any issues with anybody who's ever come out any time I had a claim.

The stove kept tripping the breaker. I called Cinch, made the payment, and the contractor came the very next day. The guy pulled the stove out and checked the circuit. Everything was fine. Then he went to the box and taped all the loose wires up. Everything was fine. He was good. We also had a plumbing problem and the contractor came and fixed all that stuff. When we had the stuff fixed in the house, they had to put in a faucet. But it didn't work. The guy looked at everything and fixed the valve. I told him that they put that Moen in there. He said, “That's your problem right there.” So we called them back and they switched it out. It was a great job too.

The service has been pretty good. It's hit or miss with some of the people that have come out here, but I've compiled the list of people that I like to work with and then I try and get them because I know the quality of the work. But sometimes other people come out, and sometimes the quality of work is not that great. WHen I put in a claim for the AC last year, the person that Cinch assigned came out, and then they were gonna do something but never came back. So it took three months to get it rectified.

I put in a request for the first time and it went very smoothly. I submitted the claim online and then was given a phone number to call an AC company in the area. I got in touch with them and set up an appointment. They came out and fixed the problem. But a few days went by and the AC wasn't cooling the house sufficiently. So I tried to have them come back to make sure that the Freon wasn't all gone again or something else wasn't going on. Because they said that they couldn't rule out any leaks. It's like they put something in there, but it could take weeks for it to show a leak.

I've been with Cinch for 20 years. Over the years, my experience has been positive for the most part. I only had one issue in that time period and it wasn't their fault. It was the contractor. I do claims online and their website is pretty easy to use. Customer service was professional. When I called in, they went ahead and worked through the problem and got me to a contractor to get the situation resolved. I had a good experience with my most recent claim. Techs came out and found what the issue was. They went ahead and repaired it. I recommend Cinch.

I had a pipe leak in the bathroom. The contractor replaced the pipe. They did it in about three hours. I already opened everything up so they could get to it. It was excellent. I had a very professional experience with Cinch and I appreciate that.

The services we had before covered a lot, but I had to pay a separate charge to the plumbers. I had to pay them $500 when I had services. Before, it was not like that. I would have liked them to let me know upfront that I had to pay those charges.

Their website is easy to use and the coverage that I got is good.

The customer service was good. They were helpful. Cinch could have more contractors though. My AC was not working upstairs and it took about two weeks for someone to come. Also, I asked for a different contractor for the second time, but they sent the same guy and he was not able to find any issue. Either he didn't have much experience or he was not looking to do the job. I had to work with a third guy to solve the issue.

The service has helped us quite a lot so far. Submitting claims is very easy and the customer service has been so good. We were able to get in touch with customer service any time we needed the service. The techs have been very good and professional a well. Recently, I had some issue with the toilets in the house and they did the repair in 10 minutes. I highly recommend Cinch. The service has been great, and that saved us a lot.

Where I work said that Cinch is a great company, so I tried them but the experience has not been as good as I had hoped. They don't have enough people to help. When you have a question, you go through the automated chat line, which is a joke because they don't answer the questions. If you try to call in to ask a question, you're on hold. I've been on the phone as long as an hour trying to resolve issues for Richard. I finally had to call my rep to even get something settled. They either need more help, or I would suggest getting out of the business.

When I have to submit a claim with Cinch, I usually go through the website and give as much information as I can. Then, they give me a call back promptly, usually the next business day. For the scheduling, they get some more information and at that point, you’re referred to a local contractor. You get in touch with them and you get an appointment. So far, they techs I've had have been top-notch. As for Cinch, they streamline the process easily enough for someone to get service. You don't have to wait long periods of time, there's no lag in communication, and you don't get handoffs here and there. Also, they provide service always on a day and time when I'm available.

I've had two claims with Cinch and I've been impressed. I was hesitant at first, wondering what end result I might get. I live out in the country so it's hard to find some service affiliates out in the middle of nowhere. The situation I ran into when trying to submit a request for getting the garage door fixed, they didn't have anybody in the area so I had to call in. They went through a process to where I had to find somebody and they would reimburse me. On that process, they had a certain timeline and they stuck to it. They followed up. This goes for both of my claims. They were very responsive. I was extremely pleased with their service and the outcome of the requests.

My experience with Cinch has been very good. They come out as fast as they can, they get things done and they're great. They came out twice. I had my hot water tank replaced and I had something with my furnace. The claims process went very well. The techs were very good. Having Cinch is great because if I have to get something repaired, it's a lot cheaper.

I'm usually able to get through somebody with Cinch Home Services quickly. For most people that I've talked to on the phone, the experience was helpful. They couldn't always answer all my questions. Sometimes, they had to refer me to somebody else. But they were courteous. The last contractor we had was good. The guy who fixed the ignition for the gas for the heat was good, too. But the ones that we got once before for plumbing were not good. It was for our commodes being stopped up. And the first person that came out said they fixed it, but no. And the last time they clogged up, the guy came and acted like he did something. He didn't do anything. We ended up fixing our stuff.

Our house is not sufficiently cooling. One part is so much cooler than the other, so it's hot in several of the other rooms and inside the house. I filed a claim online and the process was easy, but the appointment is so far out that I'm still waiting on them to come. I wish I could have gotten our appointment earlier. I've been waiting a week and a half, and the techs are not coming out here until next Wednesday.

The freezer in my refrigerator died. I made the phone call to Cinch and getting the service appointment was very easy. The problem was that the part was either back-ordered or could not be purchased. So it took almost three weeks to resolve the issue. They ended up allowing me to just purchase a new refrigerator. I had to come out of pocket sooner because that money did not arrive when they said it was supposed to arrive. It took me six weeks to get reimbursed and a couple of phone calls. That was the frustrating part. But I like my new fridge.

I had a water leak. The tech came on time the next day and didn't take long. He was polite and he knew what he was doing. It was a great experience.

Cinch sent a guy out who didn't even look at the refrigerator. He just said, "Your icemaker and and freezer don't work. I'll order new parts," and walked out. He was there less than 10 minutes. He came back a couple of days later, installed the parts, and said, "It'll take a day for everything to settle down then you can tell us." A day later, it still didn't work. It was a long process. Finally, Cinch sent a guy out who knew what he was doing. The icemaker that the other guy installed was installed improperly. Cinch finally said they would give me money to buy a new refrigerator. That was fine but we were without a refrigerator for six weeks. During that time, our HVAC went out. A guy came out from the HVAC company and said, "Let's get you a new one." That worked out fine.

Cinch lives up to their promise in the contract, and I've always been happy with the services I've received from them. Everybody's always been extremely helpful. They've been good at working with the contractors, and I've always felt good about the contractors. The trouble is always getting ahold of somebody, navigating through the phone system. Also, Cinch doesn't always have the right services in my area, so it always requires an associate to help find somebody for my specific zip code. It's not always something that I can easily set up for myself in terms of an appointment. That's always been the challenge but it's understandable.

The policy was a good deal. I was happy with it and I bought the policy with that deal. I had a good experience with Cinch Home Services when my garage door was broken. The contractor came and checked it. I paid only $115 and they fixed it. Cinch previously told me that whenever a heater or AC stopped working, they wouldn't charge me if I didn't order the stuff. They would just come and fix it. But they recently told me that they would charge for coming to fix the air conditioner for $215, and another $215 for a washing machine. Why I am paying $50 every month if they would charge to come and fix? And they charged me double. That is not fair. It is only the switch that I don't know how to use. That is the only thing the tech fixed. Nothing was broken.