Cinch Home Services Reviews

I've always been happy with Cinch. They've done a great job and their pricing is good. However, it's hard to get to a customer service rep. You gotta do some workarounds to talk to a human being.

Cinch is efficient when I submit a claim. When I call, it's very easy to get in contact with an actual person. Recently, my air conditioning unit wasn't cooling. Cinch referred my case to a technician and a technician came out. They let me know what the problem was how they were gonna address it.

This company replaced my split vent unit 10/7/2022. The unit has never worked properly. This company was formally Total Protect and is now Cinch. Winter of 2023 there was an issue with the heat. Then Summer of 2023 there started to be issues with the air conditioning. Apparently the coil was replaced. There were multiple visits from the service provider. Finally it seemed to function. Then June 2024 the unit was not cooling the house. The unit was leaking all over my floor. Placed a service call. The unit was frozen had to thaw and the tech returned back and the condenser was replaced. Not even 2 days later the unit was not functioning again. Another service call was placed - unable to diagnose. Called Cinch back and they did an "escalation" and someone came out who initially reported there was noting wrong with the unit. After being persistent the tech went back and ordered a blower module. This was July 10. I called Cinch on 7/11 to ensure the part was ordered. It had not been. When I asked to speak to a manager I was transferred to the Escalation Team and spoke to Marie. Marie would not provide the initial of her last name or ID to reference the call. She told me that she could not contact the parts department and I would have to wait for the process to be completed. She could not provide a timeframe - refused to investigate and eventually hung up on me. I called 7/15 for status. The part was apparently ordered on 7/13 with no delivery information. I called on 7/22 and was told there was no tracking on the order and the ETA was 7-10 days. The timeframe had exceeded the ETA. On 7/31 I called - the provider received the part but requested an additional part of July 19th. Cinch's authorization team is working to clarify the request. I decided to get an independent evaluation by a Goodman certified company after contacting the manufacturer directly. I paid 418.50 to have to diagnostic done (which is the service I pay Cinch for). The problem has been diagnosed which since 2023 has not been correctly done by Cinch contractors. This situation has disrupted my work, damaged my floor, inconvenience of utilizing my home based on weather due to the excessive temp in my home. June to August without a resolution. Now Cinch has been provided with all the issues with the unit and has been vague with the plan to repair/replace the items and is refusing the reimbursement of the diagnostic fee I incurred to get a second opinion. I have paid deductibles for service calls, my monthly fees, had to pay for an independent evaluation, time from work for service appointments, and a damaged floor. Most of the summer I have endured June - present without proper air.

Cinch Home Services has been very communicative and fast responding on issues.

I love Cinch Home Services only because it's very difficult to get repair people to come to our house and give us an honest estimate, and do a good job. This way, they're paid by the company. So, they know that if they don't do a good job, they wouldn't get paid or would have to come back and do it again. I put in several claims. All of them have been handled expeditiously and all the work was performed exceptionally. Also, Cinch's price was very reasonable. I'm very pleased with this company. It was one of the best decisions I made.

Submitting a claim to Cinch is somewhat difficult. I've got a fairly urgent need to get some major system fixed. They offered me a date way off in the future in the online interface. I picked up the phone and called. Then they got somebody out the next day. The agent I spoke to was fine. They were able to resolve my issue. There is just a bit of a language barrier with them. The people they sent out have been fantastic.

I've had two issues this year. I had one with one of the ice cube things that I have wasn't working. The contractor had to order a new part and they came right back and put it in. Also, there was a water heater, which they said they would replace. They did that. I've been happy with the contractors. I got my two daughters with Cinch Home Services too, because I believe in them and I've used them for clients for 20 years.

When I bought my house, I had a home warranty with Cinch and I've just maintained it since. I haven't had to submit very many claims, but it's okay. The most recent service was really good. The guy came here, he was able to fix the problem, and I was up and running. So, it was wonderful. When they called, they said, "Here's the first day we're available." I already knew it was gonna take a couple of days to get here. It was my refrigerator. So, it wasn't like my air conditioning or something when it's hot where it would be miserable. So, it wasn't that bad having it not working. They scheduled the appointment for the morning, and I was lucky that I was the first one. So, the guy was here on time and he was done in an hour. It was really good.

Cinch Home Services has been good. I had them send out contractors a couple of times and do a few things, and everything went well. The contractor came and did what they were supposed to, but I have to wait and they call me plays a part. I called, put in for the claim, waited to get back with them and they got back with me and scheduled an appointment for somebody to come out. Everything went smoothly. Cinch was on top of everything.

Cinch is good, but some of their associates seem like they don't know much because I've called back so many times about this one problem. It's not really their fault, too, but it's the service company. So, I don't blame the Cinch associates. It's just some of the associates either have a bad microphone and also some of them don't really seem like they wanna help the customer.

We've used Cinch a few times and they have fixed it and done well. We haven't had any problems with Cinch. It's been fairly quick when the techs come out. We've had good experiences with them as well. I've been happy with Cinch.

The tech I worked with was good and he knew what he was doing. But I was to be charged $100 and I got charged $200. They did it the first time, said, "That'll be backed out." Nothing ever got backed out and I ended up paying double what I had to.

When we first moved in, Cinch was the home warranty that the previous owner had. We stuck with it and it was a reasonable amount per month. But my experiences when having to submit a claim are a hit or miss. My last claim was for my AC unit. It finally was installed yesterday, but this claim was put in July 2nd. This started out with Sears as the initial tech company. I was on the schedule three times and they never showed up. Then, Chris from Panhandle Heating & Air came out and he was excellent. He told me everything that he was doing, all of the process.

It's very good when I have to submit a claim. I tell them what I need over the phone and they take care of it. The process is easy and I have no complaints with the contractors. Cinch has done what they said they would and I would highly recommend them.

I have mixed feelings about Cinch. The deductible is not nice to have to pay that each time, but I understand. There was a surcharge that they added on at some point but it's now been lifted. But the warranty is peace of mind. It's easier to call someone to see if they could fix it. The only problem is they don't cover everything in the home. But what they do cover, we take advantage of.

Cinch was included for the year when I moved into the house nine years ago and I haven't switched. My experience has been good. But they could go out of the circle and find some new service providers. My appliances and things like that are older and the new appliance companies are not able to service older appliances. Other than that, the techs seem to be nice, courteous, and good people.

My old warranty was switched to Cinch. Before they switched, it was $100 and now it's $150. Besides that, the website is easy to use, and the first person that came out for my garbage disposal was fine. I also have someone coming out on Friday for my washer, and they scheduled that appointment with me. On the other hand, the person who's coming on Monday just scheduled the appointment without calling me, so I called them to say that that day is not good for me.

I usually call Cinch to submit my claims then they'll send an email. You can also go on their website and set up what you need someone to come out for. It asks questions on what the problem is and a lot of different little quick questions. Then someone will be calling about coming out. Cinch will also send an email to let you know the company that will be coming out and that that company will eventually call you to see what's the best time for them to come out. So far, the contractors I've had have all been pretty nice and able to answer questions that I might ask. They have been really friendly and were doing their work.

I've been with Cinch for years. I had a heating issue last month and it was great. Cinch is a great company and a good investment.

Cinch keeps going up a lot each month, and they have a website problem they need to fix. Every time I would try and use the website to submit a claim, it would give me an error saying that I've already submitted a claim for it and it's ineligible. That's off of multiple claims for things that I've never even gotten service for before. I have to call in and spend an hour trying to get in touch with someone. Ultimately, I can, but it's frustrating when I just wanna click it once and be able to do it. I cycle through a bunch of different phone trees 'cause every phone tree would lead me to submit online, which I couldn't. When someone's trying to submit a claim, it's when they're the most stressed about the problem. However, once I am able to get a claim in, it's very easy and straightforward. I have nothing to complain about. The repair people have all been great.

I wanted a warranty because the house wasn't brand new and I wanted some protection for the air conditioner, the heater, and for the big items. I looked around at different companies and Cinch Home's price was reasonable. I have them for five years now and the experience have been good. I had a claim for the toilet when the seal was gone and it was leaking. I called it in and Cinch Home sent a plumber. The process was very easy. The plumber put a new seal in and since then, things have been good. Having Cinch Home gives me peace of mind that if anything goes wrong with the big items like the fridge or the stove, I don't have to worry. If the air conditioning unit goes kaput, that's $7,000 that I don't have to worry about. I'm a disabled vet and I don't have that kind of money hanging around. Three months a year, I pay that $270 which they take out of my checking account and I'm covered for the rest of the year.

Consider Cinch Home Services if you are looking for a home warranty service. I don't like talking to the automated system. So, I usually wait to get somebody online. That would take a little time to do sometimes. But once I get through to a person, it's not an issue. The person that came to fix my icemaker was fine. They fixed it at first but it broke again. They came back and told me I shouldn't have any more problems. There was a part that need to be replaced. Everything's fine now.

Cinch Home Services doesn't get back. The information is not updated. It's not as good as it was a long time ago. Also, whoever they send claims to would take a while. And they would get back, if it needed repairs. However, one contractor they sent out said there was nothing wrong, but he was incorrect. They had to send back out somebody else. I got a bad coil on my heat pump. The guy previously didn't go in the attic to check it. He just went to the unit, put his gauges on it, and said there was nothing wrong with the unit. So, I called back. I was, "This guy is wrong. There is something wrong with the unit." The guy came out two weeks ago and wrote off what was wrong with the system, and what needed to be replaced. I haven't heard anything. It has been two weeks. Cinch could be a lot more attentive to their customers.

Cinch is a home warranty company that's easy to get in contact with. They listen to the customer's concerns. Each situation is reviewed in its own manner and taken into high consideration. Everyone that I've dealt with is super friendly and caring. They treat you not like a person on the opposite end of the phone but a human, and that's important.

The one claim I put in went smoothly. Excellent service.

It used to be hard when I had to call Cinch Home Services. And the folks were very difficult to understand. Their English was not good. Now that it is by text, it's great. I've used it twice this year. And someone was here the next day. It was simple. There was no waiting on hold. It works much better than having to call and be on hold for an hour to talk to someone who I couldn't understand and they might not understand me.

I wasn't satisfied with the services that we received in the beginning. We had an issue with the air conditioning system and I tried to get Cinch Home Services to send a technician out but they couldn't get anybody. When we were trying to get somebody to come out, I called but I couldn't get an appointment. The appointment was two weeks out. That was ridiculously crazy because it was so hot out and they said we would have to wait. I paid the deposit that I had to pay and waited for somebody to come out. They were trying to get a technician to come out and finally got somebody to come out. I was here all day long, waiting for them. They never called, never showed up. I had to call Cinch back and it took a while for them to finally get us some services. Somebody came out with which we were satisfied with.

Cinch takes care of the customer when there's a problem. The person they decide to use follows up and texts you every step. They have good customer service and always present themselves well. Whenever you have a question, they're always there to answer it. Recently, my water heater was leaking. It couldn't be fixed so it had to be replaced. If I know somebody's looking for a home warranty, I always tell them about Cinch Home Services. They're wonderful. You don't have to go out there and look for anyone to fix anything for you ‘cause they got your back.

So far, our experiences with Cinch have been really good. We've done pretty much everything online. We pay 100 bucks and our stuff gets done. The technicians who have been out were good, very professional, and quick, and we have no complaints with them. Having Cinch feels like a good deal so far.

I dropped Cinch Home Services. They're horrible. We didn't like them. It took almost three weeks to get a hot water heater, and that was enough. I submit claims the way Cinch would make me, but it didn't work. Because everything online wouldn't work. My phone and computer wouldn't work. I couldn't open the claim. I had to call them on a Monday to open a claim. And they wouldn't believe the plumber and a plumber's agent. They wouldn't believe that they submitted the stuff. It was a ridiculous thing. So I was, "Forget it."

I sent the pictures with the claim and Cinch told me they would get back with me to have a technician come out and look at it. But come to find out, they don't have anybody in the surrounding area. They told me I had to find a technician on my own which is crazy. On another claim, they had someone come out. But with the pool, I had to go to a pool place in the town and pay $250 for a technician to come out. The structure wall collapsed which made the liner go out from underneath the structure and caught the metal and ripped. That was due to the high winds.

We've used Cinch three times and all instances have been positive. So far, their contractors have been good. A refrigerator went out in the middle of July. We had to get a new compressor put in and wait seven days to get that but the refrigerator is now up and running.

I'm within my first year with Cinch and I haven't had any problems with the services they provide. When I submit a claim, I go online and put the service that's needed. I pay my co-payment and then they dispatch a technician. It is very easy. Once I pay my deductible, everything is taken care of. I've had two repairs. My hot water heater claim was excellent. My dishwasher repair is still in the process. But the technicians seemed to be friendly. If anything needs to happen, like if there's any additional regarding my benefit, I receive a letter explaining it.

We've had two instances where appliances weren't working. I put in the note through the Cinch website, and in both instances, I received a response within hours. I was expecting within a day or two. So I was impressed by the speed. The contractor called me and then they were able to get out and address the issue as quickly as they could. I appreciated not having to try to find somebody myself to take care of it, and also the speed with which they reacted.

I've had some difficult experiences with Cinch and some rather easy. Also, the deductible is rather high. But I do well with the customer service.

To submit a claim, Cinch is okay. There are a lot of things you have to go through to get to the actual submitting the claim. On the telephone, sometimes it takes a long time to get a representative. It was difficult getting an invoice. I had a few hiccups in the beginning with the techs, too but otherwise, everyone has been good. When I first started, it was $100 for the service calls, and now it's $150. And then you have to pay $15 for something else.

We had moved into the house and it was a while before I tried to turn the oven on. About two weeks after we moved in, we turned the oven on and nothing happened. So, I spent a couple more days not being sure how to go about it. I finally decided to reach out to Cinch's 800-number and they guided me through from there. My experience was great. I got fixed what I needed to get fixed. When you move, there are lots of stress. So, they took one stress off my plate and I was grateful for that.

Cinch is a very good home warranty provider to have. It's very easy filing a claim with them. All I have to do is look up what I need to get fixed then it goes through the steps and asks me what the issue is. The contractors have all been wonderful. Recently, our AC was leaking and we found out that the pipe that goes to our sump pump was bended. The repairman straightened it a little bit and it was able to work.

The customer service staff does not speak English well and they send workman out that may or may not have the skill or the tools to do the job. Then to get it rescheduled is unacceptable weight. They seem to be anxious to beat you over the head with their contract.

Cinch is not even giving me any date when they will repair the fridge.

Experience has been very frustrating. My washer broke and the parts are no longer available to repair. It took forever to Cinch to process the diagnostic report and offer me a replacement. The replacement machine was supposed to arrive within 7 days of the order, but now tracking is saying 6 weeks. That is 6 more weeks on top of the 3 so far all of this has taken to be without a washing a machine. No one at customer service can seem to give me an answer as to what the hold up is. If I knew it would be this long I would have taken the money to purchase my own. It seems like every time I have an issue I have to call multiple times and the emails/portal give constantly conflicting information.

We placed a claim for a faulty refrigerator on Thursday evening, after hours. We got a confirmation number Friday morning and was told a tech would be arriving that afternoon. On the portal, it said that our repair was diagnosed but no one ever came out. We called Cinch, and after an hour and 15 minute of back and forth and being put on hold, they told us that the service provided canceled. the call. They reassigned our ticket to another vendor and told us someone would be on site Monday, fine no big deal. We called the vendor Monday morning to see if we can get an accurate time and they said there was no claim or nothing in their system with our address. I called Cinch, and once again, after an almost two hour game of being passed around to multiple people and being put on hold, they said they claim wasn't put in right and we would have a tech on Wednesday. I call the vendor again on Tuesday to verify, and they once again said there was no call placed. Cinch gave me the same run around on Tuesday as they did Monday but this was after the vendors opening hours so I could not confirm but Cinch reassured me a tech would be on site between 8-5. I took Wednesday off of work, called the vendor as soon as they opened, and they once again told me of no appointment. Cinch is now telling me they will try and have someone out here on Friday. Lol, I have at least 6 hours of being on the phone with Cinch with no solution. I asked them if they will be reimbursing me my pay for the day I took off and I should get my deductible back. As of right now, I am currently on hold with them and have been on the phone with them for 1:08. Stay away for the unorganized mess of a company. They clearly have no idea what they are doing and have absolutely zero concept of customer service.

Cinch Home Services sent out a service provider to look at an electrical outlet for my garbage disposal that could not fix my issue. They incorrectly connected wires causing more issues, damaged my wall plate and kitchen backsplash. I was instructed to find my own professional service provider as the one Cinch sent out was not able to resolve my issue. I was promised on a recorded line that I would get reimbursed and now they are refusing to reimburse me for the full amount. Be cautious of signing a contract with Cinch as they send out companies that are scammers, unprofessional and cause damages to your home.

We have been waiting for our washing machine to be repaired for over 5 weeks. We have standing water trapped inside our new whirlpool washer (only a year old) that is now a mold issue. Customer service is not helpful, only saying things are “in process”. The supervisor and “case manager” told me one thing a week ago and has told me something completely different today. This company used to be wonderful to work with and quick to resolve issues. This has been a complete nightmare and has left us looking for a new warranty company!

Every time I call Cinch, they give me somebody good and they usually come very quickly. We've been very pleased that's why we've stayed with them since 2004 when we bought the house. Otherwise, we call somebody and don't know who they are and what's going on. When the washing machine was leaking over the floor, I called Cinch.

I like Cinch's service and I've recommended them to several people. They're upfront, and they do exactly what they say they're gonna do. They hook me up in a day for a guy to come out. This last call, I called back because I forgot about one thing. The guy came out and told me he couldn't do the other thing, that he didn't have it. We went back and forth but he came back out the very next day. They corrected it. However, Cinch upped the fee from 100 to 200 per call and I wasn't aware of it. It caught me a little bit off guard. But I called them and they were very nice about it. They explained to me and I understand the cost of living is going up. I've had a bad experience with another home warranty company but it's been a 180 turnaround with Cinch. They're a great company with a very accommodating customer service.

When we moved here from California, the Realtor recommended Cinch, so we got it. In the beginning, they were terrible, but for some reason, they really got it together and they have improved almost 100%. When I first started, I could not even talk to somebody on the telephone. It was so bad, and I credit them for improving. Their customer service has gotten really good. Being able to get somebody to come out to the house has improved in a timely fashion since I've used them, and the people that come are very good professionals. They know what they're doing.

When I was purchasing the house, the homeowner was asked to buy the first year's home warranty. As I was searching for one that the Realtor had suggested for me to look into that was in their cost availability, there was Cinch. I liked the $75 deposit. When I got the renewal, the price was more so I decided not to do it again. I used it once this year. I got it in August 2023 so, it’d be mine up through August of this year. But now that we've got what we needed fixed, I’d canceled it. The availability of being able to get a repair done is there in theory. Cinch was able to help with my washing machine. But when the guy came and was gonna try to fix it, the parts couldn't be ordered. So, when I talked to the service people, and they said they would put the note on there, their AI servicing, which was the way they did it, did not update anyone or the system. So, I had to manually get ahold of Cinch and say their systems are not updated.

Their reps are very nice, but their accents make it impossible for me to understand. So if I could understand the people that they have on the phone, it would help considerably. The technicians who came out have been outstandingly good. They're professional and friendly. They come in and do what they need to do. They take care of it. It's been very positive. But there have been several times that it cost me more to use Cinch than if I would have called someone directly.

The customer service team was very helpful, efficient and to the point., and the techs were awesome. It was great submitting a claim to Cinch. I love that it was easy and quick. And they didn't give me the runaround. It was an urgency for the techs to come out and it was no hassle so I appreciated that especially with a 100-degree weather and no AC. They had it taken care of right away. Everybody that I dealt with from Cinch to the company that came out was very understanding.

The whole process is so easy. I had an outside spigot that was leaking and the plumber fixed it. Having Cinch is worthwhile. Go ahead and buy it.

Cinch gives me peace of mind. They offer customizable home warranty coverage for appliances, and recently, they did a replacement of the AC unit for me. The contractor was really good.

Put in a service request on June 29th for hvac not working, paid 200.00 deductible to be able to put in a service request. After 2 weeks of calling to get an appointment service guy comes out, says we have leaking valves, need freon, and coil cleaning. After 2 more weeks of calling, manager at cinch says they are looking for parts. After another week, now at august 2nd, we are told the claim is denied. Asked for deductible back, we are told no refund as they sent a technician to diagnose. After no answers for over a month, we are out 200.00 and still have a broken hvac system.

Do NOT use this company. The customer service is absolutely awful. It’s impossible to get a hold of anybody and when you do, they say they’ll call you back in 24 to 48 hours and they never do. This process continues for weeks without anything being resolved. We went over a month without AC in the middle of July in Georgia because they kept putting off a replacement. We eventually ended up having to pay a company outside of warranty for a new unit because it was so hot and not safe for a baby. Then when our water heater went out, they did book a company. However, that company had the lowest ratings in the state and they consistently never showed up for our scheduled appointment so again we went weeks without a resolution. This home warranty is absolute JOKE. You are better off booking reliable companies yourself and having to pay full cost. Cinch is no help, they just delay for months until you get to the point where you pay to fix the problem yourself.

Service is very slow on the repair. Each time we've called we've had to wait about 30+ days for the repair to be completed. Right now we have been without a refrigerator for weeks. Service came by twice but now have to wait for a "specialist" repair person - Which is taking another 10 days for him to show up.

Updated on 08/18/2024: I just wanted to follow up on my first review. I do have my AC back. However it took from July 24 to August 15 to a new unit. That was too long for anyone to spend without an air conditioner when the outside temps were in the triple digits. I will be shopping for a new home warranty company.

I've had nothing but fantastic experience with Cinch and I have told other people about them. It's been amazing and I couldn't be happier. I was able to lock in a rate for a year. I wish I would have locked it in for two. If I would have known they were out there, I would have gone with them sooner. I've had other home warranties before, and Cinch has a lot better offers. Their price is a third of the price of what I was paying. They also guaranteed next day service, which they have been fantastic with. Instead of a 90-day warranty, I have a 180-day warranty on any repairs that they make, and they also cover more items in my home than the other company.

Cinch has a good service so far. Everything was great. They showed up on time, promptly, and took care of the problem. They had to order a part for one of the issues. So, they had to come back.

People ask me about home warranties and I always recommend Cinch Home Services. I've been able to work with them just fine. Now that I am a widow, it's important to me that I have good people surrounding me to make right decisions for my home. The last experience with them got screwy. It was very frustrating. I was supposed to get two checks, and I got one. But that's okay because I accidentally billed them the wrong thing. I screwed up, and though, “Let's just let this be.” But it took forever to figure out what they needed to do and get the right check. Other than that, I’ve been with them for a long time and it has been good. They have worked with my providers to get done what we needed to get done.

We bought a home and we're given a one-year warranty with Cinch through the previous owner. Submitting a claim was good. I did one with the HVAC. The technician was wonderful. It didn't work initially. And then we had to reschedule and have someone come back out. They fixed it all within about a week's time.

Cinch does great work. I'd met several providers but I ended up with them. I used to work for a real estate office and met the rep when it was originally HMS.

I like that Cinch covers everything that I need. When the AC went out, their contractor came out to fix it. It went smoothly. Cinch is reliable and quick, and their service providers are professional. I only got one drawback which is every time I call, I gotta put in my credit card. I hate that they let me do that.

It's difficult to submit a claim with Cinch. We've submitted four claims since we've been living here and we did not find it easy on any of them. The website is not user-friendly so I have to dig around to find the phone number to call. When I call, there are so many prompts that I have to pick and if I don't pick the right one, then I don't get to go where I need to go. My house is literally about to burn down so I don't have time to call back and hit that next prompt because I just screwed up. That's very frustrating. It also takes about 36 hours to get someone out and they never do same day repairs. It's always having to be three days to a week later.

It's been very good with Cinch. It's good value for money and it pays dividends in the long run to have a home warranty policy of this nature. I like the ease of submitting a claim. It's been all online. I've had calls from various technicians I've had to use over the last couple of years for a garage door, a microwave that ultimately was replaced and a freezer that had an issue with the motherboard. The technicians have all been very responsive and timely. They follow through. The HVAC company that's been out the last couple of times has been good at keeping me up-to-date on what has been happening with the claim.

I had two claims. One was a refrigerator water line that leaked and that worked very well. I paid the deductible, somebody came, and it was fixed. The other one was a little dicier. My air conditioner died. Cinch Home Services did what they were supposed to do. The air conditioner was dead and they ended up paying me $1,300 of a $10,000 replacement job. For the air conditioner, I decided to go my own route because I didn't wanna trust Cinch. I knew I needed to get a new air conditioner, but I didn't want them calling the shots. So, they said they would offer a buyout and that's why I took it to $1,300.

Everything went well. The warranty is incredible. When I bought this place, there were some concerns on the well-being of some of the electronics in the place. So having the warranty is fine. My ecobee thermostat was bad. The tech took it off and jumped it so that I had air conditioning. I talked to him after he did it and I said, "That's wonderful. But I can't leave this thing run 24 hours constantly cooling.” He said, "Then just go up and you just throw the switch in the basement or if you feel comfortable, disconnect the wires." Later that day, I got ahold of ecobee. They replaced the thermostat. You could learn a lot about customer service from their technician. He had me rewire the ecobee temporarily and we made it work. And he said, "Just leave it this way until you get the new one. But then go back and hook it up the way the old one was."

When the repair guys tore my wall out to replace the busted pipe, it was leaking in my dining room. Cinch never sent anyone back out and it's been three years. I just paid to get that fixed in May. The repair people had to cut it out to refix the pipe for my bathroom. Cinch was supposed to reimburse me for that but I haven't received anything. But other than that, Cinch is good. The techs they sent out were very knowledgeable and knew what to do.

When things break and I call, they're relatively responsive. Most recently, my air conditioning unit went out and when I first called, they assigned it to someone and I told them I needed to go to a particular vendor. They changed it to the vendor that I requested, although there was some back and forth on that one. Also, I was told that I would have to pay an amount, but my vendor told me that that was not true because I had a specific writer in my Cinch contract. They fixed the unit after about a week but they had to get a whole new unit ordered and they put it in.

Submitting a claim is easy. I do it online and I make the deductible payment right then and there and Cinch sends my claim over to a provider, who reaches out to me to prepare to do the work. I've had no issues with the contractors. We've had some similar issues with, for instance, our air conditioning unit and we tend to always get the same contractor, which I appreciate. We recently had a contractor come and fix our dishwasher and their communication was good. They got the dishwasher up and running as soon as they got the parts in. I've recommended Cinch to friends. It's easy, user-friendly, and efficient.

Most recently, somebody came and fixed my shower. Everything's working okay now. I've only had pleasant technicians. I have a friend who's dealing with Cinch right now and she's not happy, but for me, my experiences have been great. I just wish it could be a little cheaper because now it's like we're paying a whole lot because even our deductible is higher.

Our original home warranty service was bought out by Cinch. It was a very smooth transition. It is nice to be able to contact Cinch through their website. It’s very easy to use. You enter your information and what's going on with the house. And with that, it would send you a confirmation and the companies you can choose from to come out and do the repairs in your home. We chose to stay because there was a website we could use. With the previous home warranty service, there wasn't an effective website. You have to call and call.

I've been with Cinch before they were called Cinch. So, I've been with them for a long time. I have a whole lot of properties with them. They send some good technicians and most of the time, the work goes smoothly. There were a few times where there were some delays but most times, it goes smoothly. Cinch is worth it.

Cinch is convenient to have, especially if you're buying a new home and you don't know what exactly you're getting 100 percent into. You can only do so much for inspection. I had to use Cinch for my air conditioning. I just called them and then had to set up an appointment. They put me in touch with an air conditioning company, and the air conditioning company took care of it. The only part I found annoying is that I had to call Cinch, and instead of them connecting me with the air conditioning company, I had to hang up and make another phone call after the rep had already talked to them. So, there was miscommunication with that.

I'm not happy with Cinch right now. They denied a claim for my washing machine which has been down since May. They couldn't find parts and now they're refusing to replace it. At first, they said they would and now they're refusing. I don't even know who to get in touch with to try to get it resolved. I haven't had any issues with any of the contractors, though.

I sent in a claim for the AC and the first time that the tech came out, it wasn't fixed. Then he came back with the parts and showed that before he left this time it worked. So that was really an overall good experience because having no AC in that hot summer day wasn't the easiest thing. Cinch is always there in a timely manner if you call and by the next day, you get an appointment. They forward the information to the person or company that is going to come to your house. You could also speak to them directly. The technicians were pretty good and very informative. They've always been nice and never rushed through. They talk you through and really try to get whatever problem you have solved.

For my most recent experience with Cinch, the technicians have come when they said they would come and done what they said they were supposed to do. But it took quite a bit of time from my initial call to say that my air conditioning was leaking and it needed to be serviced before they were able to get the part. I shouldn't have to have been the person to be constantly calling to coordinate between the service provider and the home warranty company to make sure that they had the right authorization.

I had a problem this last time when my microwave went out. I had my air conditioner go and a microwave was not as important to deal with this quickly, but I made a lot of calls because I wasn't hearing anything. On the third call, even though I was told what model number it was being replaced with, the guy told me I wasn't approved. By then, I was frustrated. But it's since been replaced and I've got a beautiful new microwave. Cinch has taken good care of me. In the 14 years that I've had the policy, it's paid for itself. I've had calls on a dishwasher and a refrigerator as well. It has gone up in price, but it's not like they replaced my microwave with a crappy $200 one. I had a microwave that had a convection oven and the guy who delivered the GE one said this is one of the top of the line models so I'm happy with that.

The have reasonable rates and their claims process is good. The service providers were very professional. The last one that came out was very professional and quick. They didn't waste time, fixed the problem quickly, and got out of my house. I was very appreciative of that.

Cinch takes care of my problem. I'm happy with my service. But it's little difficult to reach somebody on the phone. Before you can reach the person, you have to sit for 40 minutes. But once I get ahold of them, it’s easy and the work is very good. I'm happy with them.

Cinch has been reliable. Their process is easy and there were only a few times when I had to call and follow up. They're living up to their contract so I've been happy.

With my bank number, every time they go to take the payment out at the end of the month, it doesn't work and I have to call in and do it. Other than that, Cinch seems to be working well. I have a $150 deductible whenever I call for them to come out. Then I pay something extra.

I hate online tools, but once I figured out how to do my claim online, it was simple. We scheduled the service a week out, and the tech came when we scheduled him. He was polite, and we were very pleased the quality that was provided.

Dealing with our problem through Cinch was easy. The problem was with the air conditioner and it was taken care of in a timely manner. The tech was excellent.

I like Cinch. I've kept it up for 11 years and made a $62 payment every month, which I still do. It's good to have something to fall back on. One time, our washer went out and the contractor said there was no way they could fix it. At that time, Cinch was HMS and they sent me a brand new washer. I was more than happy with that. It's good and it covers a lot but they need to cover more than what they cover like freon for air conditionings. They're gonna save you $200 on a service call, but you pay $135. Then their guy comes out and fixes it, but he's gotta put freon in it and it's $700 to do it. That's not saving us, the consumers, any money. When I first got the warranty, the copay was $100. Now it's $135. Instead of giving promotions to have new people come in, they should honor the people that have been steady customers for 5 years or more.

Cinch goes up on their price every year but they are usually right on time and the technicians know what they are doing. The repairman that came for the thermostat was great. He came in and checked it out right off the bat, went to the truck, got another thermostat and put it in. A couple of weeks ago when we had a heat wave, the air conditioning went out. I called Cinch and they gave me a date for repair and the number to call. I called the number but they had no idea who I was or what I wanted. Then they gave me a date for another week before they could come out. This was the heat wave, so things were gonna be slow for the response because everybody’s stuff went out but my wife is a dialysis patient.

We had just bought the house and when we used the washer and dryer, it flooded the floor. They fixed that but I wasn't particularly happy with the way they tried to patch it. That was a mess. The guy told me he wasn't a drywall guy and he was a plumber. But the work other than that was good and the plumber was prompt and cleaned up after himself. We're satisfied with that.

I had an issue with the freezer and Cinch somebody out. He fixed it. Everything is great.

We've had two calls with Cinch, and so far, so good. The recent one we had was about the air conditioner, and the techs were on time, did what they had to do, and was out. They were very nice.

We like the service of Cinch. They've always been good. We've never had a problem. We’re well satisfied. They're professional and very easy to talk to. They explain things to us so we understand them. It has saved us money too.

I had claim experience with a garbage disposal leaking and they were prompt with it. But I had a problem with it right after that. They came in and exchanged it with no problem and no extra fees. That was a great service. The techs were excellent, too. My air conditioner went out recently and it was so old that they replaced the whole unit. However, that took a little longer because that was a lot of work and my house has a crawl space. I also had to pay for the Freon and some of the ductwork. But I was very satisfied with the process at Cinch.

To submit a claim to Cinch, I have to call and speak with someone, which can be a pain in the tail sometimes. I have to go through different channels to get to the right representative. A lot of times, I don't get somebody that speaks very well. Usually, somebody calls me either the day that I call in or the next day. It doesn't take very long. The technicians have always been excellent. They're professional, friendly, and appear to have the knowledge. Usually, they resolve an issue the first time they're out. I did have an air conditioning problem this spring, which took two visits but they were very professional about it. I'm satisfied with Cinch. I'm happy with the overall warranty. It's just that over the years, the price goes up for the calls.

We knew about Cinch and it was wonderful to have. So, we purchased the plan and renewed it this January. It's great to have peace of mind if you have things that you know might break or just, in general, to have that security blanket to fix things that would normally cost thousands of dollars. We had two issues this year and I submitted claims online using my phone. I just had to have my account number and say what item in my house needed to be fixed. Cinch just gave me a person and I didn’t pick anybody. It was wonderful that we knew that for $200 we could have it fixed or replaced and both vendors came out right away. So it was easy. They were both great and we loved them.

They're a great service so I don't have any complaints.

When I made a claim with Cinch Home, they didn't pay for the service because the thing was damaged before I took out the insurance, which I didn't know about. But I had no problem dealing with their rep when I submitted the claim and the tech who came out was very helpful.

I've done three claims with Cinch Home Services. The last time I used it, I did it through an app and it was very smooth. We had somebody there in less than 48 hours. It was all well done. But a lot of times, it has led to nothing. When I do a claim, by having Cinch, I hope that the air condition broke and I would get a free one. I tell people that I have it and I like it. But I tell them that when I have to write that check for 700 bucks, whatever it is in December, because that is when my thing expires, I always hate writing that. But when my wife called and said, "The air condition didn't work," which happened last time I used Cinch this year, it was one of those things where it was, "All right. I know I just gotta pay a deductible. And I know I don't have to worry about paying a huge bill coming up because it's gonna be taken care of no matter what it is." I like that.

I love Cinch. They've been great. Overall, I’d give them an A+. I recommend them to all my clients. I didn't think they would really step in and help. I had a client who had an issue. We were closing. The HVAC system went out, and Cinch stepped in and replaced the HVAC. They unequivocally did step in, and that was when I put a home warranty on my house because I thought, “Oh, that's legit!”

We live in Missouri and requested warranty repair for our air conditioner on July 3, 2024 job not completed until July 26, 2020 during extreme temperatures it was completed 23 days later. The first issue was the Customer Service language barrier, I could not understand them and they could not understand me. Very frustrating! The first provider assigned Cinch said would contact us but I also gave us contact information to call the provider if we had not heard from him within 24 hours, good thing we didn’t wait 24 hours because when we called that provider he said he had not worked for Cinch in years! We finally got connected to a provider on the third try. The next issue is that Cinch claimed updates during the process we only got updates when we contacted Cinch and the updated texts were always the same as the last one received. And every step of the way will take 24 to 48 hours. The provider sent in the initial assessment Cinch said they never received it but found it when the provider called them. Then there was the problem of getting the authorization department to approve parts, after a couple of days they decided that air conditioner unit needed to be replaced, but no one contacted us, so we could pay the hundred dollar replacement deductible, we had only paid the original $150 initial deductible. Every conversation was a nightmare… Ending with “ I’m sorry, but we have 24 to 48 hours to process”finally the air conditioner was installed but again Cinch did not inform us of our final out-of-pocket expense. When we contacted Cinch about that, the answer was the same 24 to 48 hours processing time. No! Final costs should be made known before the job is completed. Thank God we had the funds but what about those that don’t, thinking the warranty company will actually COVER a COVERED item??? Horrible experience! And Cinch was told multiple times that the Home had senior citizens living there. No excuse for such non-professional, shabby Customer Service and Work installation process! The only smooth part was the air conditioning company who provided excellent service… Top Flight Air.

Cinch is a good company and I've been renewing with them every year. I’ll probably stay with them for a long time. Submitting claims though is not as personal as it used to be. You do it all on the computer. You can't do anything without paying them $200 but they cover the big things like refrigerator and ovens. They just paid out $3,800 so I'm more than happy. The person who comes out won’t be the same person every time. But they communicate well. They call and tell you they're gonna come at a certain time, and they usually show up on time.

The most recent concern we had was our air conditioning unit and the knowledge of the initial gentleman who came out to try to fix the matter did not help. He came back the following day but he was not the most knowledgeable as far as fixing the problem that we had because some of the things he added to the unit were not compatible. He made some adjustments to it. However, they were not up to par. He identified one of the problems. However, that same problem, if it was completed appropriately wouldn't have led to other problems. We had to have another company come out and the last gentleman was able to fix the matter.

Everything's been done online when we submit claims and it's been easy. In the past, Cinch sent vendors that were absolutely horrible. We just recently had an issue with the air conditioner and this time, the service tech was fantastic. That particular service provider was awesome. We hardly use Cinch and this most recent experience was simple and effective.

We had to call Cinch three times for different things happening. I was nervous about that because I didn't know these people who were coming out. But every person that's had to come out has been super professional. They know what they're doing and are always able to fix the problem and answer all my questions. When our AC went out, I called Cinch and they sent someone out the next day. They had to refill the freon and replace something else. He said most home warranties don't cover freon, that it's expensive and that I was lucky. Cinch gives me relief. Buying a home is scary and you'll never know what you're walking into. Having Cinch, I have peace of mind that if something happens, I call the number and pay 200 bucks, and I have help right away or within the next day.

Cinch was very good. They took care of two of the claims I had very well. The most recent claim was for the dishwasher. They replaced the brain panel on it. The technicians were very nice and I had a very good experience.

When we did a claim for the refrigerator, we had a little bit of a delay in them getting in touch with us to schedule. But other than that, when we had an AC issue, they were great. We've been generally satisfied with the service so far.

I have an older home so I was interested in getting a home warranty. I know someone who has Cinch and she recommended them so I picked them. I bought the house in April and I've had them since. I file claims on my phone and for the most part, it's easy. But when I had to submit a claim with the plumbing, it was a little difficult because, at first, it asked me for a serial number and there was no serial number on the toilet. But eventually, I figured it out when I did it for the AC unit. It was very easy, quick, and on the ball. Also, I love that the deductible is only $100 and that they are really fast and quick to the draw on getting somebody out in a timely manner. I love that somebody is coming in that knows exactly what they're doing instead of just some random person who's not qualified for it.

They usually come out within a day after I submit a claim. There was one time I had to push it off because I was at work and nobody was gonna be home that day but they showed up on time. The techs have been excellent and the quality of service is very good. Cinch is reliable and quick and they take care of business, although most of the stuff is done online. It takes a while to get somebody on the phone.

I was with HMS for close to 16 years and they were excellent, then I transitioned to Cinch. It's been two years since they bought out HMS and I'm not happy with their service. I had to have a washing machine replaced last week, and I had to wait a long time for them to even approve me getting a new washer. The motherboard was gone on the washer. I called Cinch because I wanted a copy of the report saying what was wrong with it, and they kept giving me the runaround. Finally, I called GE, and they gave me a copy of the statement indicating exactly what was wrong with my washing machine. The technician from GE was good, and I haven't had any problems with the technicians that Cinch has sent out. However, The quality of service has changed. Cinch is not efficient like HMS. They're very slow to respond. I was even really considering going back to American Home.

I had an air conditioning claim and I went five days without air and it was hot. I wish they had come sooner but they fixed the unit on the same day they came. I was at work and when I got home, the air conditioning was working. I'm pleased with the fact that they got it done.

I am revising my rating to 4/5 based on how my issue was handled after being escalated. After connecting with Cinch Customer Relations, I received a MUCH better experience and was able to satisfactorily resolve this issue. The agent agreed that a replacement oven over 43” tall is not a suitable replacement for my space, which has a max height of only a little over 42”. She agreed to reimburse me up to Cinch’s $3k contract cap for wall ovens, which will allow me to cover the actual cost to replace my oven. Thank you Wendy for your professionalism.

We called around before going with Cinch, asked all kinds of questions and was assured we would have piece of mind. But that was not the case at all. It started in February 2024 my heat pump was freezing up. Cinch sent Sears out Sears said he had to order fan motor and do a leak test, a week later found the leak had to order a coil but the coil costs to much money. Sears said there had to be another leak test done after the coil was replaced to make sure there were no leaks in the upstairs unit. But that never happened! Cinch decided to replace the outside unit, took till the end of April to replace the outside unit. No one ever went up in the attic to look at the other unit. Got about 3 weeks out of it then the freon leaked out again and outside unit was freezing up same issue as February! Cinch has a 180 days warranty guarantee tried to say it was a different issue. Cinch wouldn't honor the 180 day guarantee, over a month with no A/C had to go buy a window unit. Which they would not cover also made me pay non covered charges when in fact it should of been covered under the 180 days! Also had extremely high electric bills from using back up heat when this problem first started. This has gone on now over 5 months now and still is not completed! SO NO I WOULD NOT RECCOMMEND CINCH dealt with Wendy. She was clueless to work with she should not be in the department she is in! SAVE YOUR MONEY DO NOT USE THIS COMPANY! I NEED SOMEONE WITH THE HIGHEST AUTHORITY TO CONTACT ME!!! MY WARRANTY PLAN # IS **

I submit a claim either over the phone or online through the portal, but doing it over the phone is a lot better than doing it through the portal. I have two residences that are covered under Cinch and when I'm dealing with my property in Maryland, the contractors are on point and they do what they need to do. But some of the contractors in Georgia are not as good as they should be or do their jobs like they should. I've had some bad contractors that do a crappy job and then would have to keep coming back out to do things because they didn't do it the first time.

scam. I'm about to cancel with you. Totally disappointed . Not to mention your company withdrawal $200 from our back account. When you's haven't help us at all.

ABSOLUTE TERRIBLE EXPERIENCE WITH THIS COMPANY. I live in Texas and requested warranty repair for my air conditioner from Cinch on 6/25/2024. My repair was not completed until 7/17/2024...three weeks later. During the process they sent three different service providers. One who incorrectly diagnosed the issue, another who failed to submit their findings, and the last who had to repeatedly call them to process the submitted findings and process for approval. Calling their customer service is a waste of time while your waiting for the approval process. They obviously contract out to other countries as communication with customer service is very difficult due to the language barrier. You will keep getting the same robotic answer from them. When there is a obvious problem with the process, they would rather assign the claim to another service provider than put forth extra effort to solve the issue. My air conditioner ended up needing a new evaporator coil. The cost for parts, standard installation, and labor ended up costing approximately $2500.00. Out of that I had to pay $1765.00. So much for assuming a warranty company will make you whole again when you need them to replace a "covered" part. It was a STANDARD installation. Their fine print excluded necessary repairs. In any case, there is no excuse for a warranty company to allow 3 weeks to go by without a customer not having air conditioning. Especially in Texas. There was hurricane Beryl which caused a few days delay, but not efficient to warrant so long of a delay. I've been a Cinch customer for over 12 years and always have to take a deep sigh before I call them. It may be time to move on. I can't afford to have this happen again.

Unfortunately, accompany who does not care about what type of weather that they are dealing with and except an appointment for three days later and won’t change the provider due to the fact that the provider is closed Friday, Saturday and Sunday when the degrees outside or 100 Degrees. Tells me you don’t care do not buy their product. They do not stand for customer care they think about themselves and the money.

If you put 50.00 a month plus 120.00 deductible into a savings account you will be better off. Our ceiling fan stopped working and we called cinch. 50.00 a month plus 120.00 deductible. Long story short, the remote switch went out, we replaced it at 60.00.

Customer service is rude and not helpful. after asking to speak with someone in charge the representative decide to hang up. The good thing is service. Technician does come out fast, but the Service plan does not it’s protections.

Submitting a claim to Cinch was a little hard at first. It was hard trying to get ahold of a real person when there was something you didn't see on the website. And then they upgraded their computer system to where it got a little bit easier. The techs have been good. I haven't had any issues with them. I had about five things done at different times. They did excellent work. The only thing was the heater core on the air conditioner had to be replaced, and they had to add the Freon, which was very expensive. They only carry half of what it needed.

We have had to use Cinch twice in the last 3 months. The first time we paid the deductible and they stated they couldn’t get anybody in our area so they just suggested we find someone on our own and they would reimburse our deductible. We never got a reimbursement for anything. Yesterday we made another call and paid a deductible. Same thing is happening that they are stating they can’t find anyone and they currently have not tried to call and get a hold of us. They are taking our money and no help. Do not recommend this home service. Save your money!

We submitted a claim for repair, and the process went smoothly. So, I'm happy with that. When we submit something, they ask me about the serial ID number of the application. So for the washer, they were asking for the serial number of the machine. So, I could verify that before a tech came out. The contractors have been good so far. They should be replacing something to prevent the water leak in the dishwasher. After they fixed that, they had some issues after we ran things. The issue was the water was not hot enough. So, the soap we normally put into the dishwasher did not melt completely. But it’s working fine now.

Cinch bought out the company that I was with. I've stayed with them and I've been protected since I bought my first home in 2001. I like paying less out-of-pocket. I just don't like the automated system. I'd rather speak with a person. When I make a claim, they tell me the name of the company, their phone number, address, when somebody will be coming out, and who will be coming out. I wish they had more options for subcontractors. It seems like they don't have as many subcontractors in my area. They have to get somebody from far away. Before, there used to be a lot of subcontractors that dealt with Cinch. But now, it seems like a lot of them don't wanna deal with Cinch. I don't have a bad experience so far with Cinch, though. I'm satisfied with them.

Everything with Cinch has been great so far. I just had one bad incident when the AC unit went out. They sent somebody two weeks later. They had somebody come out and do an inspection to see what exactly needed to be fixed. They always say, "We're gonna try to repair it first. And if we can't repair it, then we'll replace the whole unit." They gave me the runaround, and it was a mess. I was like, "I had been with you all for so many years." Then they told me they'd give me $50 or so to get an AC unit in the window until they could have a contractor come back and see what he could do. That took about three weeks that I was out of an AC, and I had to put in a window unit. It worked itself out, but I was kind of disappointed. Other than that, I haven't had any bad experiences.

We used Cinch once for air conditioning that went bad. It was an old unit and there was some problem with it. We called Cinch and they sent somebody out. The tech took care of the problem and was very professional. Cinch works and I’m very satisfied.

A real estate agent made me aware of Cinch when I bought a house in Cambridge, Maryland, and the home warranty was a fair price. I was aware of home warranties ‘cause I had one on my previous home, and Cinch has been excellent to work with so far. We've made one claim, and it went really simply. We reported the tub not working and paid the $200, then the plumber was out there within 36 hours and fixed it. Everything was done, and it was great.

It was very efficient when I used Cinch. The air conditioner was running a little low on coolant so, I called them up and asked them to come out and have a look. They came out within a few days and gave it a really thorough lookover. They thought that it was working well and I didn't really need to do anything at this time. So, I didn’t.

When I bought my townhouse, the home warranty was included and I just kept it. My experience submitting a claim has been fine and the contractors are good. Sometimes, it's difficult to reach the contractors but the Cinch portion -- reaching Cinch and opening and getting the service ticket number, is fairly easy. But I like the contractors they provide. They’re professional and they do a good job. Most recently, I had a claim for a garbage disposal. The contractor did an inspection and determined it needed to be replaced.

I've submitted a claim online and over the phone and it's been quite easy to do. I like that I have someone from Cinch contact me if a contractor has contacted me yet or if they've done the work and if not, Cinch will reach out for me. I like that process. But I do not like the quality of the contractors so far. I have had a couple of incidents where my pipes burst and they fixed it underneath my house. They had to come back twice because they burst again, which caused me to lose a lot. Right now, I'm waiting on this other issue with my refrigerator. The contractor had to get a motherboard and they got it on Friday but I didn't hear anything. I called them because I never received when it was coming. Then, they can't get to me until Tuesday and I've lost a lot of food in the process. But Cinch did their part and they're great to have. I would recommend them to anybody.

I liked how quickly Cinch would show up once I make a phone call. Their claims process is simplistic and you can get it done online pretty quickly. Then, you get a text message about the contractor and that they should be reaching out, which they usually do the next day. So far, I've had very good contractors. Recently, one of my air units went out. It turned out that it was just dirty, so the tech rinsed it off with a water hose and I paid $150 for that. But I could have done that myself and that wasn't worth 150 bucks. Aside from that, when I originally purchased my warranty, the service fee was $90 and now it's $150. Other than that, Cinch is the best home warranty service I've had. I've had a couple and they were trash.

We've had two claims and one was okay, but the other one was a little more difficult. The problem that we had was that the service provider for one of our cases didn't end up coming to our home, but since they submitted that they came to our home, Cinch wanted us to pay for another deposit. The deposits are $200. So, they wanted us to pay $400 just to have someone come out to see us. We were quite upset with why they thought we needed to pay again when the problem hasn't been resolved. We had to call a few times again to Cinch, then I eventually got someone who was able to understand what happened, and they sent out another technician.

When I first bought the house, Cinch was presented to me as an option for things that might go awry. They presented themselves well and what they offered was something that was reasonable and appreciated. Their claims submission process is good. They've got a good staff and they're helpful and professional. They were responsive and they attended to the issues that I was dealing with. The problem was with the service company that was contacted to do the work. They were offline. Something happened with their computers so they couldn't get out to me right away. Besides that, I'm satisfied with Cinch, and I've got no issues. The repair people have been here to do the job and they're capable. They've done a good job when they do it, and they're respectful.

I made an appointment for a repair through Cinch, and the rep was wonderful. The technician was wonderful too. Everything was great.

I've had Cinch since 2019 (before they changed over from another company), and I like the peace of mind. If something goes wrong, I pay my deductible and then they will handle whatever the issue is, whether it's repairs or replacement. They have been very responsive in getting technicians to come fix whatever issues I've had. The last thing I had looked at was my AC unit a month ago. Something was wrong with the circuit board, and they ended up having to replace it.

I really like Cinch, and we highly recommend them. They gave me somebody to fix the air conditioner that was reliable and I was very pleased. It was the first time I've ever had to do a claim and it worked out very well. The repair people were courteous and very efficient.

We had our original home warranty company that was suggested to us when we bought our house, then Cinch bought them out and we transferred to them. We've made quite a few claims and the process has been very easy and quick. The contractors are also knowledgeable and get the work done right away.

We were very comfortable with Cinch Home Services and we liked the plan. It's easy to file a claim and get it resolved. I just pick up the phone and tell Cinch what the issue was. They would assign me a repair person and it would be taken care of.

I'm happy with Cinch Home Services. We have always got a repair guy out here in a reasonable time. We have a geothermal instead of a conventional heating and cooling, so it was a bit of a pain last year, getting the right person out here. It took two tries, but Cinch worked with us to get the right person out. There is a bit of a pain to get ahold of a live person. The intake is good, but when we try to figure out times because we were going on a vacation, that was a little painful. That was with the heating and cooling, which is a complicated thing. But the contractor that came out for the washer and dryer was super professional and awesome. The other guy was a mom and pop heating and cooling guy, and he was awesome. He called us and worked through some problems when we got there.

There are several different issues that I'm having lately with Cinch Home Services which we never had a problem with before. In the beginning, Cinch sounded like a good idea. But lately, they keep changing their policy without letting me know. They would go ahead and just renew the contract without telling me anything about all the different policies that they made. They didn't give me a chance to review to tell me something changed. So, I've been very upset with them. And when I call to make a claim, they would not cover this and that. They would find a way where they would not pay out anything, which I'm not comfortable with anymore. I had an issue with a pipe that bursted. They came up with a million different things. They said they have a cap on it, but they never told us there was. They said the most they could pay out is $1,500.

A claim would take three days, except I had one repair that took a bit of reimbursement discussion. Cinch Home Services didn't have anybody. So, I had to pay for it and get reimbursed, which worked but took a bit.

We have had some good experiences with Cinch. But most times I called, I would be on the phone on hold waiting for somebody to answer for at least 30 minutes. But this time, it wasn't bad. And last fall, we had an experience and that was how I gave them a 5 stars. We had our dishwasher leaked and they responded beautifully. We ended up having to have our homeowners insurance cover some part of it. And that wasn't Cinch's fault. The dishwasher failed and they fixed the dishwasher. They did their part beautifully. And we've had other experiences over the years. We don't use them a lot. It just happened that this house is 20 years old and suddenly things are starting to go.

If you live in an old house, get a home warranty because it pays for itself. Most of the time, it's our boiler. I have a very old one and I need a particular company to come and service it since they know about it. I either go online or call Cinch Home Services. I usually go online, and I would get some other company and have to spend the next half an hour convincing the person I called to give me the company I want, which is a company that I've always used and it's on my record, but they would never give it to me. Sometimes, I get a person who understood and would give it. Sometimes, I would have to hang up and call again, and hope I would get somebody else. For the boiler, the contractors are very good. They take care of it. But for other things, most of the time, they are okay.

This place sucks. Total scam! I call every year for the same problem and they put a bandaid on it and keep charging a deductible. If they don’t fix it this time, I am canceling! This CEO has to create a better vision for these incompetent souls.

I compared Cinch to other companies and I was just told by another friend again that they were better. I only used them once and the plumber had to do two things. So, I had to call back again for the same thing. The way the techs do it is if it is two jobs in one, they have to do it separately. But the quality of work was good. Cinch is too expensive. I found out later on that they're a little bit pricier than others.

When I started with Cinch, it was the best option in terms of price and value. In the last few years, there have been zero claims that I've made. However, I made claims this past year for my refrigerator and my dishwasher. Both were addressed but the fridge was a significantly better experience with respect to the vendor that was hired. The dishwasher was a process but in the end, everything worked out. Cinch communications were prompt in letting us know what was happening and if we needed them to call us back, they did. I would recommend Cinch. It’s a good platform for services for a home. I'm looking for home services vendors such as Cinch for another home that I have and I'm open to utilizing them for that as well. They've done a very positive thing ever since I used them.

The former owners purchased the Cinch home warranty as a part of closing on our townhouse. When we submitted a claim, the contractor fixed the air conditioner and it works. It was perfect.

Raising the claim request is fairly straightforward. You can do it online and once you make a copayment, Cinch will assign a service provider, which is good. It gets trickier if the service provider doesn't call. I have to do a lot of the follow-up as a consumer, which is the interesting part because they just wanna facilitate, but they don't want to be in between the communication between me and the service provider. Barring the scheduling issues which I've had with Cinch, I've seen a big improvement this year versus when I used them two years ago. The service providers are tier-one providers. Their quality has gone up this year. For some reason, they seem to know what's wrong. It doesn’t always result in the resolution but they can offer solutions that may lead to more work or replacement. I'm happy with Cinch and I would recommend them if people are looking for something.

The hot water tank was leaking so we had to put a new one in and I was told the insurance covered it all. But we had to pay a little bit more than I thought we should have. It wasn't bad though. It was 500 bucks and we had to pay the people who put it in 200 bucks. We've had Cinch since the first year we owned the home. The people who sold the home to us had it for us and then, we renewed it in February. The contractors have been of good quality. The air conditioning people were good too.

This is the worst company I have ever used. They sell their plans to people that are not in their service areas. That's a big problem. So when you're calling for service there is none. You have to find it yourself. Then you have to send them an estimate and then they will let you know if they're going to pay for the repair. I'm not their employee and on top of that the service center couldn't help me. So I was to contact someone in another department that has no phone. Imagine that. Just an email. This company is a piece of crap. I canceled my plan and wasted $250.

I filed a claim with Cinch and it was a bit time-consuming but I had a perfectly good outcome at the end. They did what they said they would do. I reached out to them online and the website was user-friendly. Cinch is good and their price is comparable to what the other companies are. It seems to go up every year, but it seems fine.

I called to ask questions about my plan and to request service. After holding to speak to a customer representative, after 30-40 mins a man came on the line. It was difficult to understand him and because of that he began yelling at me. I asked to speak to his supervisor but instead of helping me, he muted the call expecting me to hang up. I stayed on the line, continuing to ask to speak to his supervisor since the call was muted but still connected knowing he could hear what i was saying. I decided to add a second call to Cinch, merged the two calls, then when the second call was answered, the representative on the first call hung up. After a total of 1 1/2 hours of holding on both calls attempting to speak to someone, i hung up and sent an email. Thus far, no one has contacted me as stated on the contact page through email saying they would reach out. I still have not had a return call or email about this horrible service.

Stay the hell away, my AC has been broken for 5 weeks, they sent out 2 contractors to look at it. Both said the system needs to be replaced and cinch is not approving or declining the claim. I call them every business day the agents tell me to please be patient and they're making my case a priority but so far nothing. Its close to 100 degrees here. I've been a paying customer for 10 years this has been a nightmare.

I can't stand this company. My refrigerator went out on June 28. They sent over a guy from Axis, who then unplugged and plugged in my refrigerator and said it was fixed. He said to call him back in 24 hours if there was still a problem (spoiler alert) it was not fixed. I called the next day to try to get someone out there, but it was impossible to to get them out to my home. I called Cinch and they said (basically there was nothing that they could do). Then Cinch told me the claim was denied because their were insects and pest in my refrigerator!!!! They said it they could not fix or repair it. I was shocked out of my mind when they said this, are you kidding me. This company and it's rip off service people are running a scam! I sent pictures of my refrigerator and it was still denied. DO NOT USE THIS COMPANY. ITS A TOLD RIP OFF. PLEASE READ THE BBB ABOUT THIS COMPANY AND AXIS!! NOTHING BUT BAD REVIEWS TOP TO BOTTOM!!!!