Cinch Home Services Reviews

We had one amazing experience and two very mediocre, poor experiences with Cinch. One tech was really great, one was kind of very dishonest, and then we had another one that wouldn't show up. It's been very different experiences.

I signed up with Cinch right when I put my house on the market. It was recommended that I do that so that the buyers had something set in place. I happened to have it going and found out the sump pump needed to be replaced. So, I was able to use it for that. The claims process was super easy and quick. The plumber was very convenient. He was a nice guy.

The companies that came out were very courteous and professional. They were informative of my situation. So, they were knowledgeable. But the last time I made a claim, it wasn’t a good experience with the company that Cinch routed me to because of a time restraint. I made the appointment with them and they cancelled the appointment. In the end, I was switched to another carrier to render my service, which I was disappointed with because I was already prepared to use the other company that they had referred me to. Without any notice on that day, when I called the previous company to do my repairs, Cinch sent an email and said that they had another company for me to use.

Cinch has been great. We bought our house last year in April and it was the coverage that was offered. So, we took it and it worked. They fixed our furnace during that year and I decided to go with them again. They're quick and work good. Sometimes, I'll call when I submit a claim because I like to speak to someone in person. Then, they'll send me a text message with a link to make a payment with my card. Cinch would tell me who's coming by a text message or email and then, I'll get a call from the company shortly after and they'll let me know who’s gonna come.

I only had one claim, but the claims representatives at Cinch were terrific. The techs were awesome. I love them. I've now referred them to other people. They took care of my claim, and the experience was great.

60% of the time, my experience with Cinch was fine, but 40% of the time, it was a hassle. They took forever to find a part or make decisions. Sometimes they sent two technicians. Even if I would call them, it would take longer than expected. Sometimes they are not very specific on their contract, for example, when I told them something about the water line, they said, "No, we don't cover that." It was a little confusing. Also, 80% of the techs were good, 20% of them didn't have much knowledge, so they had to send somebody else. I also received a letter canceling my plan because I complained too many times. So, they decided to cancel it.

Submitting a claim with Cinch was very easy. I had plumbing that went wrong in my home. The tech who came out was excellent. He went above and beyond.

Their customer service has been good. I just didn't understand that when my water heater burst last month, they were not able to help because I had met my quota.

I made a claim to Cinch for a washing machine, and they sent someone out. He didn't fix it the first time. So, they sent someone out a second time, and then he had to order parts. We're still waiting for him to come back to fix it now that we have the parts. So all in all, it'll be about a month before it's all said and done.

didn't pay for any of it and we ended up buying a refrigerator and forgetting it because it was too much hassle. So, that experience was no good. I'm gonna change from Cinch simply because of the different issues. I haven't decided where I'm going, but I will drop them and go with someone else.

We've only had one claim with Cinch and it went fine. I did it online. We paid the deductible and the techs came out and fixed the issue within a few minutes. They were informative and good. The problem we had was very minor and the home warranty hasn't exactly paid for itself but we have other issues that could very well do so.

I call Cinch when I have to submit a claim. Every time their technicians came, they fixed the problem. I had my air condition went out one year, but that was when COVID hit, and it took a while. But other than that, they're usually quick. My only problem was my ceiling fan is not working and I tried to place a claim and they said there was nobody in the area that could fix it. The deductible went up, too. It used to be cheaper. And some other home warranties are like $50 cheaper. But Cinch has been great. I've had Cinch for almost 20 years. I had them on a whole lot of different properties that I have. I represented Cinch to over 15 people.

I haven't had to use Cinch very often but I expect quick results and that’s what it’s been. When submitting a claim, it's been fairly simple. I call the 800 number. tell them what I need to have done and they tell you who will be coming out and when. My most recent claim was for the air conditioning unit. It blew a fuse and a cylinder had to be replaced. It took a day and a half to fix and it was a weekend. The techs even managed to come a day early. So that was great. I've always had good luck with Cinch.

Submitting a claim with Cinch was great. I've made three claims in two years. One, I rescinded, and the other two I followed through with. They were on my HVAC system. I had no issues. I did it all through their online portal. The contractors that I worked with were excellent too.

It's been a good experience so far with Cinch. Whenever I call in, the reps are nice. In my most recent incident, my air conditioner went out, and they came out and did it. When they came, it was perfect timing. It was a quick process too. I just hope their price will go down.

Generally, I've been satisfied with the technicians from Cinch. I'm happy. So far, I've been satisfied with them covering my claims.

The quality of service is pretty good. I haven't had a problem. Cinch always paid. But it's expensive. I've had a few surprises, but I didn't read the information that was on the coverage. It's all there, so everything is laid out for me, like what's covered and what's not. When the air conditioner stopped working, the contractor came and fixed it.

We have had Cinch Home Services for three years that we've been in this home. They have sent out contractors, fixed some things on urgent need basis. But I'm in the middle of a claim that I am 100% unhappy with the way that it has been going. Cinch has been giving me the runaround with getting this AC unit repaired and there have been seven companies that came to my house to look at this AC unit only to tell me the same thing. I've sent two emails to Cinch, saying how unhappy I am and trying to explain the situation. Every situation has not been bad. But this one happens to be an air conditioning unit that is in a room upstairs where I have a child in, it has been hot in Chicago, and it has been a very unpleasant experience with this one air conditioning unit. Cinch does not want to replace the unit and has been giving me the runaround with six contractors at this point. This has been going on since the end of June, and we are now in the middle of September.

Cinch is impossible to work with. Washing machine Service order opened July 13...today is September 13 !! service provider has put in for replacement. After 5 service calls, receipt of 4 boxes (3x3x3) with damaged parts...I've been told by 3 Cinch service reps that they, Cinch, have the report from the service provider stating that parts received (3 different shipments) have each been damaged, put in for replacement. Today I was told, once again, that they (the Authorization Dept.), need a report from the "service provider" to "complete their review", and that we will hear from them in 24-48 BUSINESSES hours, if nothing call back next Wednesday September 18th. . Now the 4th time I've been told this! And still have 4 boxes of damaged parts that were supposed to be picked up.....no action on that either. We've had 5 service calls (a total of 7 technicians), at least 15 phone calls lasting anywhere from 20 to 30 minutes or more, sitting at home on 5 different days waiting for service technicians to arrive. So now we are again at their mercy, can't call Authorization Dept directly.....so just sit and wait again!!!!!

While the services they offer are good on paper, working with their customer service and authorization department has been terrible.  We've had multiple jobs from them because they continue to send out multiple people to look at the same issue because they don't want to spend the money to fix the real problem.  This leads to us spending hours on the phone with customer service to get the job done and this is ongoing.  I definitely WOULD NOT RECOMMEND working with them.

I can recommend Cinch Home Services to my friends. But I will not recommend the provider for my bathtub to anybody. I don't trust them. They said they would replace the faucet, but I know they could not replace for the exact one. But I do not like the one they brought. When I talked to them, they said Cinch doesn't want them to replace with the exact thing. But even though that would not be the exact one, it should be the similar one. And the one they used, I don't appreciate.

Bad experience and would not recommend. They use sub par contractors that do not stand behind their work. A contractor was sent out to repair my AC unit and approximately two weeks later the unit was not working again. I am now being told that I need a list of repairs that are not covered under the warranty which were never mentioned in the initial visit. I can only speculate that whatever was previously done has now caused the additional problems. Cinch was no help in communicating my concerns with the contractor.

We had a claim for the AC, a claim for the dishwasher (which was my son-in-law's fault ‘cause he flipped a switch), and a claim for plumbing. We had a plumber out to fix something but it continued to leak so we went to file another claim. It was a safety issue and was considered a warranty thing. They came out and fixed it. The AC repair person was one of the nicest people I've met since we moved to North Carolina. However, my wife said that when the plumber came out this week, he seemed a little irritated that he had to come back. The response that my wife got was a little upsetting to me. I'm a big customer service type person. When you don't do it right the first time, you gotta come back and fix it the second time.

I filed a claim for my refrigerator. I couldn't understand the customer service place. I got heated with the lady because she kept telling me she would send somebody but nobody came. I ended up telling Cinch Home Services to screw off and give me my $100 back. I went and bought a new refrigerator. Same with my air conditioning unit. We had to wait four weeks for Cinch to send somebody out there, because the first person that they were supposed to send out there didn't answer the call to be able to make a phone call appointment with them. So, I called the rep and got into it with her. It has been stressful and overwhelming.

Putting in a claim to Cinch is very difficult. Unfortunately, their help desk is in the Philippines, and I'm good at understanding people but the people that I've dealt with when I've called were very difficult to understand. I started the process online, but somehow we had a really difficult claim this last time, and I had to call. I had to talk to someone, and they were very difficult. I called a number of times. They were very hard to understand.

When we needed to, we submitted a claim to Cinch and it's been a seamless experience. They've been very quick to respond as far as arranging for a contractor to take care of the issue. The most recent claim was for a circuit breaker that kept tripping. An electrician was sent out. And after diagnosing the problem, they were able to order a new circuit breaker. And unfortunately, he didn't have it so we had to wait for it but it was taken care of as fast as they could. Overall, the ease of making a claim so far is what we like the most.

I purchased a warranty as a seller of a townhome to cover any issues before and after the sale. The agreement was supposed to go into effect on August 1. However, Cinch for get got to process the warranty and when I informed them that my water heater was leaking and I was making a claim, they said they had no record of my warranty. After my real estate company, through whom I purchased the policy, proved the transmission of the payment and policy date the put it into effect on August 24. This is the day I filed the claim. The told me to wait am hour for them to get the policy into effect before I submit a claim. Now that I have submitted the claim, they are saying it is rejected because my claim and the policy effect date are the same and it was something that must have been happening before my policy was in effect. This is a typical insurance scam and this company should be avoided at all costs. I am now out the policy cost and the deductible for a service call. SCAM COMPANY!!!!

Cinch send an appliance company to my home To fix my refrigerator! The Tec guy spoke nothing but Russian, so very hard to communicate with! Had to come out three times because the door was Not properly lined up correctly after was taking it apart by the Tec guy! Also He used a heat gun to defrost my refrigerator, which damaged the refrigerator wall as you can see in the picture now they will not take any responsibility for it at all!!! After reaching out to them several times!!!! Apparently I’m gonna have to take them to court!!! I do not recommend this company at!!! All!!! stayaway from them!!! Also going to report them to Sams Club that’s where I signed up with them!!!!

It's very easy to submit a claim with Cinch Home and the process is efficient. You can call, but I just go to the online portal and enter my information, and pay my deductible. I don't have to wait on hold and they give me my provider that's going to come and take care of the issue. So far, I have almost always had a really positive experience with them. Everybody who came out had done the work that they were supposed to do and I haven't had a problem. There's been one time when I had to change providers because their availability didn't meet with my availability. But the folks at Cinch took care of that really quickly and easily. Everybody was helpful.

The person that I bought my condo from paid for my first year with Cinch, and I was happy with the service, so I kept it. It's very economical. I've requested service for my toilet, my shower nozzle, and my refrigerator. I set them up by phone because I've never been able to use my portal. The password they said is not right, so I always just call in, and it goes smoothly. Besides that, I've had no problem. I have referred Cinch to a couple of family members.

The technicians I've had so far have done a marvelous job, and I was very pleased with them. Just not with Cinch. When I scheduled for the repair that I needed for my sump pump, the gentleman who came out said that the whole thing needed to be replaced. It was raining and it had been raining, and I didn't want my basement flooding, so the gentleman did whatever he had to do temporarily. He also said that to finish the repair, he would have to get approval from Cinch, which I thought he or the company that he worked for did, because he came back out a few days later and finished it up. A few weeks later, the unit started beeping. I called the repair guy and he said it was probably the backup battery needing a replacement.

We got a plumber to unclog a drain. That was great. He came the next day, which was super fast. But we have an AC issue that still is unresolved. Cinch sent out somebody who was awful and didn't listen to us. It took two weeks before they could even get someone out then it took another three weeks before they could even give me any type of answer. When I speak to somebody that is from America, it's great. But when I speak to somebody who's overseas, it's terrible.

When we bought our house, part of the agreement was that they put in a home warranty. Cinch was the one that came with the house, and I've renewed it because we have been using it and it's seems to be good savings. It's simple too. I like that I can just go online and set everything up and have someone out to come check my stuff in a quick timeframe. Recently, our water heater was leaking, so we put in a claim for that to see what needed to be done. We had to get the leaky water heater replaced. I've had Cinch for four years, and it works as advertised and how it's supposed to.

Cinch doesn't utilize the best contractors. A lot of these places that they are doing business with are just collecting some money and not doing the job. Some of them that I've had come in were here for five seconds and told me that they couldn't do the job. Last year, my AC broke and I had to have three different companies come out here. One of the companies said they needed me to have a floor built in my attic so they could access the AC unit in the attic. That cost me about $300 to do out of pocket. I had been out of work for 16 weeks. I had surgery and didn't have that spare money to pay. The next company came out and all they had to do was fix a toggle button on the thermostat. It had nothing to do with the attic at all.

It was fast when I submitted the claim and Cinch sent a couple of people from GE to check on our refrigerator. When they came, they said it was too old, so they were not repairing it. I needed a replacement. I was asking Cinch why it was taking too long for them to respond to the request for the refrigerator to be replaced. The rep told me that the only thing that he could do was process the payment, and he could not answer my question.

Cinch is very responsive. They usually give me the name of who's gonna handle my problems within the hour. The companies that they recommend to do my work are extremely responsive as well. We don't have to wait two days tops. My most recent claim was with the dryer that wasn't working. The technician who came out didn't do anything because it turned out that my dryer hose was so clogged that there was no air getting through. He said since it's part of the house and not part of the actual appliance, he couldn't do it. That made sense. I had to call somebody to clean out my dryer vent.

I got the largest coverage I can get and though Cinch has helped me out, they could cover some more items. I wouldn't even mind paying more. Like typical warranties, there have been a couple of times we've had some issues but Cinch didn't cover it. I had a leak last year and the company that came out charged me $1,200 for the freon. I thought that was typical but it happened again in the spring and another company came out. They charged me 200 bucks to fill about half. They told me about all the lies the other company did. Cinch only covers $10 per gallon. If somebody charged you $150 per gallon, it's not nothing. Also, some of the contractors didn't totally solve my situation so I've had to call on Cinch every winter and every spring for my HVAC.

I would recommend Cinch. The person I bought the house from set me up with them and I've had them since January of this year. They've replaced my ice maker.

I had a claim through Cinch and it was web-based and it was a little confusing at first. I've heard horror stories about extended and home warranties, but I had no issues. They sent a local technician out, and it went well. They paid the claim. The tech was awesome. I would use them again. They did a great job in a timely manner. It was everything I would expect. The only thing is it would be nice if there was an easier way to get ahold of Cinch.

The first claim with Cinch was great. Everything went perfect. But the second claim was not so much. My husband changed out a capacitor because I thought that was the issue, but it was a fuse. But since he changed that out, they voided the claim on the air conditioner. So they didn't fix it. It ended up being a motor for the fan. So we had to buy and pay somebody to put the motor in. They need to communicate better with the the actual installers or workers that come out to look at stuff. Because the Sears tech sent all the info the first time and it apparently didn't go through. They closed it out and I had to call three times just to get it to open back up and have them come back out.

I have a rental so I use Cinch Home Services. That way, it's easier. If things break, I can have a repairman go out, and pay the deductible to come out, fix it, and move on. But I had my doubts with the garage door. Cinch's authorization department takes a little time to decide if they would authorize the claim. They took a week on the other one for the AC work, and this was with the garage door opener that needed repair or replaced. It took a few days. So, it depends on the workload that Cinch has, or the department. For the AC, we needed a return on the duct. There were stipulations inside the actual contract that Cinch covers some ductwork, but not that. So, we paid the deductible for the actual AC guy to come out and tell us that. But on the other claim where we had a garage door, they were able to fix it and move on.

This is my fourth house and I've been with Cinch for over 20 years. So, they've been good. But whenever we make a claim, it seems like it takes two to four days for the contractor to come out and fix the issue. My last claim in July, we had no air conditioning for four days. Before that, we had an electrical issue, and it took the contractor four days to come out. The companies that Cinch uses to service us homeowners are putting us on the last to-do list because we're using a warranty. That's not right. So, Cinch needs to work on that or they're gonna keep losing customers. People just don't wanna deal with the warranty company if they have to wait four days to have their heat turned on. Last winter, we had no heat for four days and I had to go get these space heaters.

Cinch has been good so far. The service is quick. If I have an issue, and the appointment needs to be sooner, they usually work with me with that. I have an issue with my AC a couple months ago. The techs were fine.

I had Cinch at my last house and they were pretty good. So when I moved to this home, I decided to get Cinch again. Every time that I have to submit a claim, it's been a smooth process. It's very easy to schedule an appointment and look for your contract. You'd go online or you call, and they take the payment. Then they send the contractor out. The customer service reps are pretty knowledgeable and they communicate clearly. I've had some really stellar air conditioning and heating technicians come out. I also had a plumber who was very, very good. So they have pretty stellar contractors. Cinch is great. Their prices are competitive. They're a lot better than American Home Shield. I have American Home Shield on another proprty and I am considering switching over to Cinch on that property as well.

We were with another company when we first bought the home six years ago, and that company was bought out by Cinch. Our experience submitting claims went well. We've had a couple of things recently. They went well. They were nothing major. There was just one a few years ago with our air conditioning system, and that was a little bit difficult. But more recently, our claims have been smooth.

The last claim was a month ago when I got my clothes washer fixed. It had broken down and I couldn't wash my clothes. So, I called Cinch. The person that came to fix my washer did a good job and it still works. The cost is reasonable. The $200 deposit is better than some of the other companies have.

It was easy to submit claims with Cinch Home Services. However, they don't cover the claims. There was lack of coverage that they offer on certain items and issues we had. What's the point of having it if they don't cover it? Also, the contractor didn’t make it out there. It was overall a negative experience.

This is my first call with Cinch Home Services. This is the first item I've had that has gone bad since I moved in. Getting the service calls was very easy. Cinch got the contractor out quickly. But now that they need to put out some real money, they're dragging their feet. I don't know what the resolution will be. My dishwasher has been declared unfixable. It leaks onto the floor. They kept saying, "We didn't get the paperwork from the service company." I contacted the service company and they said, "We sent the paperwork that same day." So, that has been going on now and "We'll call you back today." But they didn't call me back. So, I'm not happy. The service call was the 21st of August. They should at least acknowledge that they received it. And if it would take them a few days to process it, I understand that, but that was not what they said.

I have developed a relationship with some of their vendors so, their work is proven. I was able to ask the AC unit guy different questions and I would be able to reach out to him on a continued basis when problems arise. One thing I don't like about the warranty is that the out-of-pocket cost is not mentioned upfront.

I had a very excellent experience with my compressor and dryer claims. But with the washer claim, they've sent the belt and they've cancelled putting it in three different times. Other than that, overall, their service is excellent. Submitting a claim is easy.

We've been with Cinch for eight years now and it's a good thing to have. It works out fairly well. I've used them once and everything worked out.

The AC, the first provider wouldn't go on roofs, 2nd wouldn't either, and told us, we should get a portable or get the AC fixed, and it went out because it's hot and your using it (really). Finally the 3rd replaced the capacitor, shortly after went out again, but reset after a few hours, tech came out said a dirty filter, it wasn't. Went out again and told compressor needs replaced, here's where I find out I have to pay 2k in uncovered charges, one of those gotcha moments, they advertise they don't have. I'm not sure any other warranty is better, but I'm willing to take that chance upon renewal, because this outfit doesn't cut it.

Stay far away from this company. I have had a plan with them for well over a year. They take your money but do not provide the service they claim they provide. My range has not been working properly. I put in a claim and they couldn't dispatch a repair man for many weeks stating that they sent it out to the repair company. I followed up with the repair company multiple times and the confirmed nothing was ever sent in. Finally they followed through and the repair man was quick and knew the part that needed to be replaced. They sent in all the paperwork back to Cinch but Cinch claims they never received it. The customer service person would always respond the same way that they need to call the repair company and tell them where to send it. After multiple follow ups with Cinch, each time with the customer service rep reading the same script and saying they have to call the repair company, I asked to be on the phone at the same time they called. They refused to allow that. I asked for a manager and they refused to put me in touch with a manager. I even followed back up with the repair company and they said they had no record of Cinch reaching out to them to tell them to send in the information again. They lied to my face to continue to drag on and receive additional months of my payment. I have since canceled. Please do not use this company at all. You are not even speaking with them when you call but an outsourced over seas company that is reading a script.

We loved the idea of a home warranty as first time home owners, but we have not had a great experience. Our fridge stopped cooling and cinch got a technician out the next day-which was awesome! But that’s where our excitement ended when they told us that we needed to go through the manufacturer warranty because the fridge was less than a year old. I wish we would have known that before paying the deductible. I read through the fine print and did not see that clause noted. If we were able to talk to the live agent instead of the AI virtual assistant, maybe that would have been avoided?

I had HMS originally and then Cinch took over that company. They were working the same way as the home warranty that I had, and I didn't have any issues. They're the same price as everybody else. As far as making a claim, it’s online now, so I don't talk to a person.

The previous owner picked Cinch for the home warranty plan, and so far, they've been really cool, so I haven't needed to change them. Because Cinch allows people to submit three different things at the same time, we thought, “Okay. Well, might as well fix all of them.” They were all plumbing stuff and of the three things, two of them got fixed right off the bat. It was really fast. Now, we're just waiting on the third item and it's taking a little longer than expected. The piece that broke, unfortunately, is old enough that it’s not being manufactured anymore. So, the plumber’s having to do circles around, trying to figure out how to fix the thing. The plumber Cinch sent to fix all of them was very professional. He was willing to explain the problem in layman's terms, and that was nice. Each time he's come over, he's been prompt and lets us know, “Hey, I'm gonna be over in so much time.”

Cinch did good, but when I look back, it cost me $600 for the warranty, and I had to pay $200 for a claim to get $1,000 back. With my well, which was under warranty, I still had to pay $2,000 'cause Cinch only covered 1,500 of it. I didn't get a lot of value out of it. So, we decided that we'll just take our chances in the future. If I hadn't had to pay $200 as a minimum service charge every time I had to call them, then we wouldn't have that problem. When I add it up, that $1,500 benefit didn't do much, and then I had to wait four to five weeks for service. I could have called a plumber and had somebody for the next day, if I hadn't had to play the game. Besides that, the techs were good guys and they did what they said they would do. That's fair.

Cinch has competent technicians. They are very on time and get the job done. A couple of times, they've waited a few more days than I would have wanted them to, but usually, they come on time. Submitting claims is good. The price of the policy has always been good, but it has gone up.

I make a phone call when I file claims with Cinch and they send me over to the claims department. The claims department will then send me to the person that takes money off my card and within 24 hours, I get a call from the contractor. I got All Star Plumbing for a plumbing claim. They had to come out two times for the same job because the job wasn't done correctly. I was telling them where they could snake it from and he told me they couldn't snake it from my property because it's the county's. I said this is my property all the way to the sidewalk. I ended up calling Roto-Rooter and coming out more money and they snaked it. They had it snaked out and done completely correct. I was thinking about changing from Cinch but I've already paid for it so I got them for a whole year.

I'm happy I have Cinch. It's wonderful to have in case something goes wrong in my house. Sometimes I use it often and sometimes I don't use it for years at a time. But they've been very prompt and efficient. Whoever they send out is usually very friendly and they do a good job. I've usually paid yearly but now I do the monthly 'cause it's easier for me to pay it.

I've had to use Cinch a couple different times and I'd recommend them. The people they send out are very nice to work with and quick to respond. At first, they told me to send in the serial number of my refrigerator. They ordered the part so they didn't have to make two trips out here. The part got delivered but it was the wrong part so they reordered the part. Once they got here, it was 10 minutes, and it was done. It was a real quick fix but I still don't have the problem fixed. It's not their fault though. I just have a bad icemaker. It is is making ice, but it's making more ice than it needs to make. Before, it wasn't making ice and it would freeze up and all kinds of weird stuff. Now, if it's making too much, at least it's making ice.

I've had a few service calls with Cinch since I moved into the house and they've been taken care of wonderfully. Recently, I had two claims, and one of them was for our HVAC system. We noticed that our home was not cooling the way that I thought it should, so we put in a service call. I paid my initial service fee and Cinch sent somebody out. We called on a Friday, and we had somebody out here on Monday. He took care of it at no extra cost and everything was working great when he left. Cinch is contracted with Sears for most of their work. I live in a somewhat remote area and didn't know if I would be able to get a Sears check-in as quickly as I could with somebody local. Cinch had no problem with providing me with a local person.

When I purchased my home in 2012, Cinch was a gift that was given to me by the prior owner. It's working and I even signed my mother's house up for it. But one particular plumber with Cinch was horrible. He was trying to get my coverage denied in order to generate more business and money from me. I filed a complaint and Cinch had a different company come out and review. They did not agree with his findings, and I was able to get it fixed. Every year, I was getting freon put in my air conditioning unit, which that doesn't make sense to me. DC is a hot area, and I have kids that have bad allergies so opening windows is not a great idea. I kept escalating and eventually, I got someone who did a test on my unit and I was able to get the work that I needed done.

Cinch sent somebody out in November, and my microwave wasn't fixed. It didn't get relayed back to Cinch. Somebody also sent a random part to my house that we weren't expecting. We didn't know what it was. A couple of months went by, I called back to Cinch and they claimed they were gonna send somebody out, but nobody got sent out. By the time I called again, six months had expired and I had to pay another fee and the deposit. A lot of it was, stuff were falling through the cracks, and it was bad. My microwave ended up getting fixed, but it was not a pleasant experience.

When submitting claims, sometimes things are not as straightforward as an AI kind of setup and people want to say something more. Maybe some people like all those things about the links, but I always prefer talking to a live person. Other than that, I've had a good experience, so far. Pre-paying is convenient. The technician just gets there to do the work and doesn't have to collect whatever.

Submitting a claim to Cinch is fast, easy, and reliable. Their online tools were good.

The first time we used Cinch Home Services, it was fabulous. The contractor came in. I could understand everything they said. But this time, they were belligerent, where I didn't understand why. This time, I could tell they got a new contract who they farm out their customer service to. It's harder to understand. I have a hearing impairment. So, it's rather mild. And the individuals that I spoke with, the accents were hard to use. I could tell they have farmed it out to overseas. And if not overseas, the people that they hired have heavy Indian accents.

My Realtor advised me and told me about Cinch. I've had it 2 years, and I'm satisfied. I've done a service request once online and once on the phone, and the process is easy. When I needed someone to come out and check my plumbing, Cinch sent someone out, and I just paid the deposit. They diagnosed the issue, and that was all that was needed. There was a leak, but it wasn't anything to do with plumbing. It was coming through the wall. We had to set up like a splash garden, $5 at Home Depot, and that all stopped. I'll recommend Cinch if anyone asked for it.

We were buying a house and after comparing notes to who my mom had and who I had heard about, Cinch seemed to be the better choice. We've been protected with Cinch for about to be a year now in September. I do not like this. I'm never talking to a person, and they send me to the website which doesn't really say much. They leave work hanging. They tell me they're gonna follow up with me. For instance, my furnace upstairs was too old, and the guy said, “Yeah. Well, they need to figure out what it is you can do or whatnot.” He said he would do that, and nothing came about. I got another email saying something about not being able to work on the system, and I didn't understand that.

I like the ease of service of Cinch, logging on and submitting information online. They are also very responsive and gets everything taken care of. But working through third party vendors and on their timeline is somewhat frustrating and inconvenient. But their reps are easy to talk to and not very rude. For the most part, the techs have been good too. But there was one I didn't appreciate. Sometimes, navigating their website can be difficult. All the information you need is not there.

When we used Cinch, it worked out okay.

Submitting a claim online with Cinch was easy. But my concern was I wanted to ask a few questions and there was no one I could talk to unless I went to customer service. I was new and I wanted to inquire first. It was very hard to reach Cinch. But once I reached them, they were very helpful. The first tech who came out for my claim looked like new. But the second tech came today and it took less than two minutes to fix the problem.

I filed a claim for the heating coil at the bottom of the oven. It lit up like a sparkler and I couldn't use it for a few months. But the cost to have my heating coil replaced was audacious. I paid $200 for my deductible to have a $20 part replaced. But the technician was amazing. He was an old man that looked like he'd been in the industry for half my lifetime. He knew exactly what he was doing. It was a two-minute task and I was super happy because right after he was done, I had blueberry muffins in the oven and I was super excited.

My air conditioner went out when it was 95 for two weeks. It took Cinch three weeks to send anyone to fix it so I wasn't happy about that. The guy that fixed it was nice, but he said I needed more work done. He called Cinch, and they said that I had to submit a new claim, which I did, for the electrical on the outside by my air conditioner. I had to pay another $100. But Cinch couldn't get anyone to fix it so I paid them $100 and I've not gotten any work done. Part of the problem is none of the people in this area will agree to their services for some reason. Cinch said I needed to find my own person, but I can't find anyone to do it. The biggest problem was I had trouble getting ahold of them because they kept telling me I needed to do it online but I needed to talk to someone because of what the technician told me.

My experience with Cinch has been very bad. When I try to locate anyone, it takes forever. I also don't like that I have to pay the deductible upfront before I can talk to someone to set up an appointment. Then once a technician takes the job, they don't leave a name and a telephone number in case we have to get back in touch with them. Right now, I'm very upset. I was gonna extend the policy but I changed my mind.

Submitting a claim with Cinch has been fine. The first couple of times I was having difficulty getting through to the right person. But on the last two times that I've used them, I've had no difficulty. They've improved. They're a 5-star company. They've done what they said they would do.

As a realtor, I like the peace of mind of home warranties and what they provide to our clients. It also makes sense for me to have that on our home. The rep with Cinch at the time, Teresa, was very proactive. She was at all the events with realtors and was very knowledgeable. If I ever had any issues, she was a phone call away. I went with Cinch and it's been relatively easy. Recently, we submitted a claim for our pool pump. However, there are hiccups with online because you're not talking to a real person. Eliminating the contact with people as opposed to online is not always a good thing. They could not understand even after a phone call that it was the pool pump and not the sump pump. They sent a plumber who was walking around the yard looking for a sump pump. It was a waste of everybody's time.

I've always been happy with Cinch. They've done a great job and their pricing is good. However, it's hard to get to a customer service rep. You gotta do some workarounds to talk to a human being.

Cinch is efficient when I submit a claim. When I call, it's very easy to get in contact with an actual person. Recently, my air conditioning unit wasn't cooling. Cinch referred my case to a technician and a technician came out. They let me know what the problem was how they were gonna address it.

This company replaced my split vent unit 10/7/2022. The unit has never worked properly. This company was formally Total Protect and is now Cinch. Winter of 2023 there was an issue with the heat. Then Summer of 2023 there started to be issues with the air conditioning. Apparently the coil was replaced. There were multiple visits from the service provider. Finally it seemed to function. Then June 2024 the unit was not cooling the house. The unit was leaking all over my floor. Placed a service call. The unit was frozen had to thaw and the tech returned back and the condenser was replaced. Not even 2 days later the unit was not functioning again. Another service call was placed - unable to diagnose. Called Cinch back and they did an "escalation" and someone came out who initially reported there was noting wrong with the unit. After being persistent the tech went back and ordered a blower module. This was July 10. I called Cinch on 7/11 to ensure the part was ordered. It had not been. When I asked to speak to a manager I was transferred to the Escalation Team and spoke to Marie. Marie would not provide the initial of her last name or ID to reference the call. She told me that she could not contact the parts department and I would have to wait for the process to be completed. She could not provide a timeframe - refused to investigate and eventually hung up on me. I called 7/15 for status. The part was apparently ordered on 7/13 with no delivery information. I called on 7/22 and was told there was no tracking on the order and the ETA was 7-10 days. The timeframe had exceeded the ETA. On 7/31 I called - the provider received the part but requested an additional part of July 19th. Cinch's authorization team is working to clarify the request. I decided to get an independent evaluation by a Goodman certified company after contacting the manufacturer directly. I paid 418.50 to have to diagnostic done (which is the service I pay Cinch for). The problem has been diagnosed which since 2023 has not been correctly done by Cinch contractors. This situation has disrupted my work, damaged my floor, inconvenience of utilizing my home based on weather due to the excessive temp in my home. June to August without a resolution. Now Cinch has been provided with all the issues with the unit and has been vague with the plan to repair/replace the items and is refusing the reimbursement of the diagnostic fee I incurred to get a second opinion. I have paid deductibles for service calls, my monthly fees, had to pay for an independent evaluation, time from work for service appointments, and a damaged floor. Most of the summer I have endured June - present without proper air.

Cinch Home Services has been very communicative and fast responding on issues.

I love Cinch Home Services only because it's very difficult to get repair people to come to our house and give us an honest estimate, and do a good job. This way, they're paid by the company. So, they know that if they don't do a good job, they wouldn't get paid or would have to come back and do it again. I put in several claims. All of them have been handled expeditiously and all the work was performed exceptionally. Also, Cinch's price was very reasonable. I'm very pleased with this company. It was one of the best decisions I made.

Submitting a claim to Cinch is somewhat difficult. I've got a fairly urgent need to get some major system fixed. They offered me a date way off in the future in the online interface. I picked up the phone and called. Then they got somebody out the next day. The agent I spoke to was fine. They were able to resolve my issue. There is just a bit of a language barrier with them. The people they sent out have been fantastic.

I've had two issues this year. I had one with one of the ice cube things that I have wasn't working. The contractor had to order a new part and they came right back and put it in. Also, there was a water heater, which they said they would replace. They did that. I've been happy with the contractors. I got my two daughters with Cinch Home Services too, because I believe in them and I've used them for clients for 20 years.

When I bought my house, I had a home warranty with Cinch and I've just maintained it since. I haven't had to submit very many claims, but it's okay. The most recent service was really good. The guy came here, he was able to fix the problem, and I was up and running. So, it was wonderful. When they called, they said, "Here's the first day we're available." I already knew it was gonna take a couple of days to get here. It was my refrigerator. So, it wasn't like my air conditioning or something when it's hot where it would be miserable. So, it wasn't that bad having it not working. They scheduled the appointment for the morning, and I was lucky that I was the first one. So, the guy was here on time and he was done in an hour. It was really good.

Cinch Home Services has been good. I had them send out contractors a couple of times and do a few things, and everything went well. The contractor came and did what they were supposed to, but I have to wait and they call me plays a part. I called, put in for the claim, waited to get back with them and they got back with me and scheduled an appointment for somebody to come out. Everything went smoothly. Cinch was on top of everything.

Cinch is good, but some of their associates seem like they don't know much because I've called back so many times about this one problem. It's not really their fault, too, but it's the service company. So, I don't blame the Cinch associates. It's just some of the associates either have a bad microphone and also some of them don't really seem like they wanna help the customer.

We've used Cinch a few times and they have fixed it and done well. We haven't had any problems with Cinch. It's been fairly quick when the techs come out. We've had good experiences with them as well. I've been happy with Cinch.

The tech I worked with was good and he knew what he was doing. But I was to be charged $100 and I got charged $200. They did it the first time, said, "That'll be backed out." Nothing ever got backed out and I ended up paying double what I had to.

When we first moved in, Cinch was the home warranty that the previous owner had. We stuck with it and it was a reasonable amount per month. But my experiences when having to submit a claim are a hit or miss. My last claim was for my AC unit. It finally was installed yesterday, but this claim was put in July 2nd. This started out with Sears as the initial tech company. I was on the schedule three times and they never showed up. Then, Chris from Panhandle Heating & Air came out and he was excellent. He told me everything that he was doing, all of the process.

It's very good when I have to submit a claim. I tell them what I need over the phone and they take care of it. The process is easy and I have no complaints with the contractors. Cinch has done what they said they would and I would highly recommend them.

I have mixed feelings about Cinch. The deductible is not nice to have to pay that each time, but I understand. There was a surcharge that they added on at some point but it's now been lifted. But the warranty is peace of mind. It's easier to call someone to see if they could fix it. The only problem is they don't cover everything in the home. But what they do cover, we take advantage of.

Cinch was included for the year when I moved into the house nine years ago and I haven't switched. My experience has been good. But they could go out of the circle and find some new service providers. My appliances and things like that are older and the new appliance companies are not able to service older appliances. Other than that, the techs seem to be nice, courteous, and good people.

My old warranty was switched to Cinch. Before they switched, it was $100 and now it's $150. Besides that, the website is easy to use, and the first person that came out for my garbage disposal was fine. I also have someone coming out on Friday for my washer, and they scheduled that appointment with me. On the other hand, the person who's coming on Monday just scheduled the appointment without calling me, so I called them to say that that day is not good for me.

I usually call Cinch to submit my claims then they'll send an email. You can also go on their website and set up what you need someone to come out for. It asks questions on what the problem is and a lot of different little quick questions. Then someone will be calling about coming out. Cinch will also send an email to let you know the company that will be coming out and that that company will eventually call you to see what's the best time for them to come out. So far, the contractors I've had have all been pretty nice and able to answer questions that I might ask. They have been really friendly and were doing their work.

I've been with Cinch for years. I had a heating issue last month and it was great. Cinch is a great company and a good investment.

Cinch keeps going up a lot each month, and they have a website problem they need to fix. Every time I would try and use the website to submit a claim, it would give me an error saying that I've already submitted a claim for it and it's ineligible. That's off of multiple claims for things that I've never even gotten service for before. I have to call in and spend an hour trying to get in touch with someone. Ultimately, I can, but it's frustrating when I just wanna click it once and be able to do it. I cycle through a bunch of different phone trees 'cause every phone tree would lead me to submit online, which I couldn't. When someone's trying to submit a claim, it's when they're the most stressed about the problem. However, once I am able to get a claim in, it's very easy and straightforward. I have nothing to complain about. The repair people have all been great.

I wanted a warranty because the house wasn't brand new and I wanted some protection for the air conditioner, the heater, and for the big items. I looked around at different companies and Cinch Home's price was reasonable. I have them for five years now and the experience have been good. I had a claim for the toilet when the seal was gone and it was leaking. I called it in and Cinch Home sent a plumber. The process was very easy. The plumber put a new seal in and since then, things have been good. Having Cinch Home gives me peace of mind that if anything goes wrong with the big items like the fridge or the stove, I don't have to worry. If the air conditioning unit goes kaput, that's $7,000 that I don't have to worry about. I'm a disabled vet and I don't have that kind of money hanging around. Three months a year, I pay that $270 which they take out of my checking account and I'm covered for the rest of the year.

Consider Cinch Home Services if you are looking for a home warranty service. I don't like talking to the automated system. So, I usually wait to get somebody online. That would take a little time to do sometimes. But once I get through to a person, it's not an issue. The person that came to fix my icemaker was fine. They fixed it at first but it broke again. They came back and told me I shouldn't have any more problems. There was a part that need to be replaced. Everything's fine now.

Cinch Home Services doesn't get back. The information is not updated. It's not as good as it was a long time ago. Also, whoever they send claims to would take a while. And they would get back, if it needed repairs. However, one contractor they sent out said there was nothing wrong, but he was incorrect. They had to send back out somebody else. I got a bad coil on my heat pump. The guy previously didn't go in the attic to check it. He just went to the unit, put his gauges on it, and said there was nothing wrong with the unit. So, I called back. I was, "This guy is wrong. There is something wrong with the unit." The guy came out two weeks ago and wrote off what was wrong with the system, and what needed to be replaced. I haven't heard anything. It has been two weeks. Cinch could be a lot more attentive to their customers.

Cinch is a home warranty company that's easy to get in contact with. They listen to the customer's concerns. Each situation is reviewed in its own manner and taken into high consideration. Everyone that I've dealt with is super friendly and caring. They treat you not like a person on the opposite end of the phone but a human, and that's important.

The one claim I put in went smoothly. Excellent service.

It used to be hard when I had to call Cinch Home Services. And the folks were very difficult to understand. Their English was not good. Now that it is by text, it's great. I've used it twice this year. And someone was here the next day. It was simple. There was no waiting on hold. It works much better than having to call and be on hold for an hour to talk to someone who I couldn't understand and they might not understand me.

I wasn't satisfied with the services that we received in the beginning. We had an issue with the air conditioning system and I tried to get Cinch Home Services to send a technician out but they couldn't get anybody. When we were trying to get somebody to come out, I called but I couldn't get an appointment. The appointment was two weeks out. That was ridiculously crazy because it was so hot out and they said we would have to wait. I paid the deposit that I had to pay and waited for somebody to come out. They were trying to get a technician to come out and finally got somebody to come out. I was here all day long, waiting for them. They never called, never showed up. I had to call Cinch back and it took a while for them to finally get us some services. Somebody came out with which we were satisfied with.

Cinch takes care of the customer when there's a problem. The person they decide to use follows up and texts you every step. They have good customer service and always present themselves well. Whenever you have a question, they're always there to answer it. Recently, my water heater was leaking. It couldn't be fixed so it had to be replaced. If I know somebody's looking for a home warranty, I always tell them about Cinch Home Services. They're wonderful. You don't have to go out there and look for anyone to fix anything for you ‘cause they got your back.

So far, our experiences with Cinch have been really good. We've done pretty much everything online. We pay 100 bucks and our stuff gets done. The technicians who have been out were good, very professional, and quick, and we have no complaints with them. Having Cinch feels like a good deal so far.

I dropped Cinch Home Services. They're horrible. We didn't like them. It took almost three weeks to get a hot water heater, and that was enough. I submit claims the way Cinch would make me, but it didn't work. Because everything online wouldn't work. My phone and computer wouldn't work. I couldn't open the claim. I had to call them on a Monday to open a claim. And they wouldn't believe the plumber and a plumber's agent. They wouldn't believe that they submitted the stuff. It was a ridiculous thing. So I was, "Forget it."

I sent the pictures with the claim and Cinch told me they would get back with me to have a technician come out and look at it. But come to find out, they don't have anybody in the surrounding area. They told me I had to find a technician on my own which is crazy. On another claim, they had someone come out. But with the pool, I had to go to a pool place in the town and pay $250 for a technician to come out. The structure wall collapsed which made the liner go out from underneath the structure and caught the metal and ripped. That was due to the high winds.

We've used Cinch three times and all instances have been positive. So far, their contractors have been good. A refrigerator went out in the middle of July. We had to get a new compressor put in and wait seven days to get that but the refrigerator is now up and running.

I'm within my first year with Cinch and I haven't had any problems with the services they provide. When I submit a claim, I go online and put the service that's needed. I pay my co-payment and then they dispatch a technician. It is very easy. Once I pay my deductible, everything is taken care of. I've had two repairs. My hot water heater claim was excellent. My dishwasher repair is still in the process. But the technicians seemed to be friendly. If anything needs to happen, like if there's any additional regarding my benefit, I receive a letter explaining it.

We've had two instances where appliances weren't working. I put in the note through the Cinch website, and in both instances, I received a response within hours. I was expecting within a day or two. So I was impressed by the speed. The contractor called me and then they were able to get out and address the issue as quickly as they could. I appreciated not having to try to find somebody myself to take care of it, and also the speed with which they reacted.

I've had some difficult experiences with Cinch and some rather easy. Also, the deductible is rather high. But I do well with the customer service.

To submit a claim, Cinch is okay. There are a lot of things you have to go through to get to the actual submitting the claim. On the telephone, sometimes it takes a long time to get a representative. It was difficult getting an invoice. I had a few hiccups in the beginning with the techs, too but otherwise, everyone has been good. When I first started, it was $100 for the service calls, and now it's $150. And then you have to pay $15 for something else.

We had moved into the house and it was a while before I tried to turn the oven on. About two weeks after we moved in, we turned the oven on and nothing happened. So, I spent a couple more days not being sure how to go about it. I finally decided to reach out to Cinch's 800-number and they guided me through from there. My experience was great. I got fixed what I needed to get fixed. When you move, there are lots of stress. So, they took one stress off my plate and I was grateful for that.

Cinch is a very good home warranty provider to have. It's very easy filing a claim with them. All I have to do is look up what I need to get fixed then it goes through the steps and asks me what the issue is. The contractors have all been wonderful. Recently, our AC was leaking and we found out that the pipe that goes to our sump pump was bended. The repairman straightened it a little bit and it was able to work.

The customer service staff does not speak English well and they send workman out that may or may not have the skill or the tools to do the job. Then to get it rescheduled is unacceptable weight. They seem to be anxious to beat you over the head with their contract.

Cinch is not even giving me any date when they will repair the fridge.

Experience has been very frustrating. My washer broke and the parts are no longer available to repair. It took forever to Cinch to process the diagnostic report and offer me a replacement. The replacement machine was supposed to arrive within 7 days of the order, but now tracking is saying 6 weeks. That is 6 more weeks on top of the 3 so far all of this has taken to be without a washing a machine. No one at customer service can seem to give me an answer as to what the hold up is. If I knew it would be this long I would have taken the money to purchase my own. It seems like every time I have an issue I have to call multiple times and the emails/portal give constantly conflicting information.

We placed a claim for a faulty refrigerator on Thursday evening, after hours. We got a confirmation number Friday morning and was told a tech would be arriving that afternoon. On the portal, it said that our repair was diagnosed but no one ever came out. We called Cinch, and after an hour and 15 minute of back and forth and being put on hold, they told us that the service provided canceled. the call. They reassigned our ticket to another vendor and told us someone would be on site Monday, fine no big deal. We called the vendor Monday morning to see if we can get an accurate time and they said there was no claim or nothing in their system with our address. I called Cinch, and once again, after an almost two hour game of being passed around to multiple people and being put on hold, they said they claim wasn't put in right and we would have a tech on Wednesday. I call the vendor again on Tuesday to verify, and they once again said there was no call placed. Cinch gave me the same run around on Tuesday as they did Monday but this was after the vendors opening hours so I could not confirm but Cinch reassured me a tech would be on site between 8-5. I took Wednesday off of work, called the vendor as soon as they opened, and they once again told me of no appointment. Cinch is now telling me they will try and have someone out here on Friday. Lol, I have at least 6 hours of being on the phone with Cinch with no solution. I asked them if they will be reimbursing me my pay for the day I took off and I should get my deductible back. As of right now, I am currently on hold with them and have been on the phone with them for 1:08. Stay away for the unorganized mess of a company. They clearly have no idea what they are doing and have absolutely zero concept of customer service.

Cinch Home Services sent out a service provider to look at an electrical outlet for my garbage disposal that could not fix my issue. They incorrectly connected wires causing more issues, damaged my wall plate and kitchen backsplash. I was instructed to find my own professional service provider as the one Cinch sent out was not able to resolve my issue. I was promised on a recorded line that I would get reimbursed and now they are refusing to reimburse me for the full amount. Be cautious of signing a contract with Cinch as they send out companies that are scammers, unprofessional and cause damages to your home.

We have been waiting for our washing machine to be repaired for over 5 weeks. We have standing water trapped inside our new whirlpool washer (only a year old) that is now a mold issue. Customer service is not helpful, only saying things are “in process”. The supervisor and “case manager” told me one thing a week ago and has told me something completely different today. This company used to be wonderful to work with and quick to resolve issues. This has been a complete nightmare and has left us looking for a new warranty company!

Every time I call Cinch, they give me somebody good and they usually come very quickly. We've been very pleased that's why we've stayed with them since 2004 when we bought the house. Otherwise, we call somebody and don't know who they are and what's going on. When the washing machine was leaking over the floor, I called Cinch.

I like Cinch's service and I've recommended them to several people. They're upfront, and they do exactly what they say they're gonna do. They hook me up in a day for a guy to come out. This last call, I called back because I forgot about one thing. The guy came out and told me he couldn't do the other thing, that he didn't have it. We went back and forth but he came back out the very next day. They corrected it. However, Cinch upped the fee from 100 to 200 per call and I wasn't aware of it. It caught me a little bit off guard. But I called them and they were very nice about it. They explained to me and I understand the cost of living is going up. I've had a bad experience with another home warranty company but it's been a 180 turnaround with Cinch. They're a great company with a very accommodating customer service.

When we moved here from California, the Realtor recommended Cinch, so we got it. In the beginning, they were terrible, but for some reason, they really got it together and they have improved almost 100%. When I first started, I could not even talk to somebody on the telephone. It was so bad, and I credit them for improving. Their customer service has gotten really good. Being able to get somebody to come out to the house has improved in a timely fashion since I've used them, and the people that come are very good professionals. They know what they're doing.

When I was purchasing the house, the homeowner was asked to buy the first year's home warranty. As I was searching for one that the Realtor had suggested for me to look into that was in their cost availability, there was Cinch. I liked the $75 deposit. When I got the renewal, the price was more so I decided not to do it again. I used it once this year. I got it in August 2023 so, it’d be mine up through August of this year. But now that we've got what we needed fixed, I’d canceled it. The availability of being able to get a repair done is there in theory. Cinch was able to help with my washing machine. But when the guy came and was gonna try to fix it, the parts couldn't be ordered. So, when I talked to the service people, and they said they would put the note on there, their AI servicing, which was the way they did it, did not update anyone or the system. So, I had to manually get ahold of Cinch and say their systems are not updated.

Their reps are very nice, but their accents make it impossible for me to understand. So if I could understand the people that they have on the phone, it would help considerably. The technicians who came out have been outstandingly good. They're professional and friendly. They come in and do what they need to do. They take care of it. It's been very positive. But there have been several times that it cost me more to use Cinch than if I would have called someone directly.

The customer service team was very helpful, efficient and to the point., and the techs were awesome. It was great submitting a claim to Cinch. I love that it was easy and quick. And they didn't give me the runaround. It was an urgency for the techs to come out and it was no hassle so I appreciated that especially with a 100-degree weather and no AC. They had it taken care of right away. Everybody that I dealt with from Cinch to the company that came out was very understanding.

The whole process is so easy. I had an outside spigot that was leaking and the plumber fixed it. Having Cinch is worthwhile. Go ahead and buy it.

Cinch gives me peace of mind. They offer customizable home warranty coverage for appliances, and recently, they did a replacement of the AC unit for me. The contractor was really good.

Put in a service request on June 29th for hvac not working, paid 200.00 deductible to be able to put in a service request. After 2 weeks of calling to get an appointment service guy comes out, says we have leaking valves, need freon, and coil cleaning. After 2 more weeks of calling, manager at cinch says they are looking for parts. After another week, now at august 2nd, we are told the claim is denied. Asked for deductible back, we are told no refund as they sent a technician to diagnose. After no answers for over a month, we are out 200.00 and still have a broken hvac system.

Do NOT use this company. The customer service is absolutely awful. It’s impossible to get a hold of anybody and when you do, they say they’ll call you back in 24 to 48 hours and they never do. This process continues for weeks without anything being resolved. We went over a month without AC in the middle of July in Georgia because they kept putting off a replacement. We eventually ended up having to pay a company outside of warranty for a new unit because it was so hot and not safe for a baby. Then when our water heater went out, they did book a company. However, that company had the lowest ratings in the state and they consistently never showed up for our scheduled appointment so again we went weeks without a resolution. This home warranty is absolute JOKE. You are better off booking reliable companies yourself and having to pay full cost. Cinch is no help, they just delay for months until you get to the point where you pay to fix the problem yourself.

Service is very slow on the repair. Each time we've called we've had to wait about 30+ days for the repair to be completed. Right now we have been without a refrigerator for weeks. Service came by twice but now have to wait for a "specialist" repair person - Which is taking another 10 days for him to show up.

Updated on 08/18/2024: I just wanted to follow up on my first review. I do have my AC back. However it took from July 24 to August 15 to a new unit. That was too long for anyone to spend without an air conditioner when the outside temps were in the triple digits. I will be shopping for a new home warranty company.

I've had nothing but fantastic experience with Cinch and I have told other people about them. It's been amazing and I couldn't be happier. I was able to lock in a rate for a year. I wish I would have locked it in for two. If I would have known they were out there, I would have gone with them sooner. I've had other home warranties before, and Cinch has a lot better offers. Their price is a third of the price of what I was paying. They also guaranteed next day service, which they have been fantastic with. Instead of a 90-day warranty, I have a 180-day warranty on any repairs that they make, and they also cover more items in my home than the other company.

Cinch has a good service so far. Everything was great. They showed up on time, promptly, and took care of the problem. They had to order a part for one of the issues. So, they had to come back.

People ask me about home warranties and I always recommend Cinch Home Services. I've been able to work with them just fine. Now that I am a widow, it's important to me that I have good people surrounding me to make right decisions for my home. The last experience with them got screwy. It was very frustrating. I was supposed to get two checks, and I got one. But that's okay because I accidentally billed them the wrong thing. I screwed up, and though, “Let's just let this be.” But it took forever to figure out what they needed to do and get the right check. Other than that, I’ve been with them for a long time and it has been good. They have worked with my providers to get done what we needed to get done.

We bought a home and we're given a one-year warranty with Cinch through the previous owner. Submitting a claim was good. I did one with the HVAC. The technician was wonderful. It didn't work initially. And then we had to reschedule and have someone come back out. They fixed it all within about a week's time.

Cinch does great work. I'd met several providers but I ended up with them. I used to work for a real estate office and met the rep when it was originally HMS.

I like that Cinch covers everything that I need. When the AC went out, their contractor came out to fix it. It went smoothly. Cinch is reliable and quick, and their service providers are professional. I only got one drawback which is every time I call, I gotta put in my credit card. I hate that they let me do that.

It's difficult to submit a claim with Cinch. We've submitted four claims since we've been living here and we did not find it easy on any of them. The website is not user-friendly so I have to dig around to find the phone number to call. When I call, there are so many prompts that I have to pick and if I don't pick the right one, then I don't get to go where I need to go. My house is literally about to burn down so I don't have time to call back and hit that next prompt because I just screwed up. That's very frustrating. It also takes about 36 hours to get someone out and they never do same day repairs. It's always having to be three days to a week later.

It's been very good with Cinch. It's good value for money and it pays dividends in the long run to have a home warranty policy of this nature. I like the ease of submitting a claim. It's been all online. I've had calls from various technicians I've had to use over the last couple of years for a garage door, a microwave that ultimately was replaced and a freezer that had an issue with the motherboard. The technicians have all been very responsive and timely. They follow through. The HVAC company that's been out the last couple of times has been good at keeping me up-to-date on what has been happening with the claim.

I had two claims. One was a refrigerator water line that leaked and that worked very well. I paid the deductible, somebody came, and it was fixed. The other one was a little dicier. My air conditioner died. Cinch Home Services did what they were supposed to do. The air conditioner was dead and they ended up paying me $1,300 of a $10,000 replacement job. For the air conditioner, I decided to go my own route because I didn't wanna trust Cinch. I knew I needed to get a new air conditioner, but I didn't want them calling the shots. So, they said they would offer a buyout and that's why I took it to $1,300.

Everything went well. The warranty is incredible. When I bought this place, there were some concerns on the well-being of some of the electronics in the place. So having the warranty is fine. My ecobee thermostat was bad. The tech took it off and jumped it so that I had air conditioning. I talked to him after he did it and I said, "That's wonderful. But I can't leave this thing run 24 hours constantly cooling.” He said, "Then just go up and you just throw the switch in the basement or if you feel comfortable, disconnect the wires." Later that day, I got ahold of ecobee. They replaced the thermostat. You could learn a lot about customer service from their technician. He had me rewire the ecobee temporarily and we made it work. And he said, "Just leave it this way until you get the new one. But then go back and hook it up the way the old one was."

When the repair guys tore my wall out to replace the busted pipe, it was leaking in my dining room. Cinch never sent anyone back out and it's been three years. I just paid to get that fixed in May. The repair people had to cut it out to refix the pipe for my bathroom. Cinch was supposed to reimburse me for that but I haven't received anything. But other than that, Cinch is good. The techs they sent out were very knowledgeable and knew what to do.

When things break and I call, they're relatively responsive. Most recently, my air conditioning unit went out and when I first called, they assigned it to someone and I told them I needed to go to a particular vendor. They changed it to the vendor that I requested, although there was some back and forth on that one. Also, I was told that I would have to pay an amount, but my vendor told me that that was not true because I had a specific writer in my Cinch contract. They fixed the unit after about a week but they had to get a whole new unit ordered and they put it in.

Submitting a claim is easy. I do it online and I make the deductible payment right then and there and Cinch sends my claim over to a provider, who reaches out to me to prepare to do the work. I've had no issues with the contractors. We've had some similar issues with, for instance, our air conditioning unit and we tend to always get the same contractor, which I appreciate. We recently had a contractor come and fix our dishwasher and their communication was good. They got the dishwasher up and running as soon as they got the parts in. I've recommended Cinch to friends. It's easy, user-friendly, and efficient.

Most recently, somebody came and fixed my shower. Everything's working okay now. I've only had pleasant technicians. I have a friend who's dealing with Cinch right now and she's not happy, but for me, my experiences have been great. I just wish it could be a little cheaper because now it's like we're paying a whole lot because even our deductible is higher.