Cinch Home Services Reviews

We had the Sears people as well as the Simpsons and they were fantastic. With Cinch, if something goes wrong, you know how much it's going to cost you by the amount that you need to pay. And then, everything else is gonna be taken care of. They just have to make it much easier to be able to speak with somebody about a claim. The last time I put in a claim for our dryer, it said Cinch had already replaced it and that I couldn't do a claim. My dryer has never been replaced. Somehow, I found a workaround. But I would just rather speak to someone.

I am pleased to announce that Cinch Home Services contacted me and reimbursed me for the full claim of $ 2000. Needless to say, this changed my evaluation of the company, and I plan to continue as their customer.

I've been very pleased with Cinch Home Services. This is a home that we purchased in November. We had an air conditioner system that the coil went on it that needed to be replaced. And through Cinch's local contact here in Cincinnati, that was done promptly. Very professional service. They acted very quickly to replace a critical item. It was smooth once we figured out how to contact an individual. That was the only difficulty. But the contractor was excellent. We would use them in the future if need be.

I have been with Cinch a couple of years and have only had to use them for air conditioning issues thus far. We started having major issues with our AC unit near the end of May 2023. It actually went out on the day of my daughter’s graduation as we were hosting a party for her. Keep in mind we are dealing with Texas heat. I put in a claim with Cinch and a service provider was assigned. I was able to get the service provider to come out the same week but I had to call him repeatedly. His visit was all but 5 minutes stating Freon was extremely low and the unit evidently has a leak and needs to be replaced. Long story short, Cinch approved the replacement on 6/12/2023 but nothing has happened yet. I have called the service provider multiple times and was advised he is waiting for Cinch to provide the pickup details since they ordered the parts. I’ve been calling Cinch ever since and now I’m being told there is one part they can’t find but are “researching “. In the meantime we are having 100 degree weather with extreme heat indexes and this puts my family’s safety in danger. After multiple failed attempts to get any response from Cinch, I had to purchase a replacement HVAC unit and pay for the installation. My family’s safety is not going to be put on a back burner while Cinch try to figure out what to do!

My refrigerator drain was plugged and the tech cleaned it out. He was very nice, helpful, and polite. I don't like the $200 deductible, though.

My experience with Cinch is usually pretty good. The only problem we have is we live out in the country and we have a geothermal. So sometimes, it's hard to get people to come out and do work. When I had a toilet issue, it took a little long to resolve, but that was the actual plumber's fault. The plumber that was scheduled to come out got sick, so there was nothing they could do there. Another thing is that I have the coverage for the septic tank pumping. So I have to go through Cinch, and then I have to call the company themselves, and then I have to pay the company and get reimbursed. So that's kind of a pain.

I've had rental properties which I had Cinch involved with and everything's been fine. The customer service has been fine. But sometimes the left hand doesn't know what the right hand is doing. The hardest part is getting ahold of somebody that you really need to get ahold of. You have to go through 15 menus to get there and about three people.

My air conditioner broke in October of last year and I didn't call right away because I didn't need it anymore. So, I called Cinch in February and I said, "My air conditioner broke last year, central air conditioner unit. You know, the outside box wouldn't come on." I didn't call because I didn't need it, but I was assuming that, eventually, they might get busy and I wanted somebody to look at it before May. There would be a $125 charge, and then they would give you the name of a vendor to call. So, I called the vendor and the guy came out on a day at the end of February. It was probably 68 degrees. He looked at the air conditioner and said, "Oh, this is old." I said, "I know it's old. It was here when I bought the house in 1998." I just had it serviced once, and the guy told me to never get rid of it until it can't be repaired. It's a Lennox. It's a great air conditioner. So, I would rather fix it if I could fix it.

I went online, filled out a request, and paid my deductible. Cinch sent somebody out. They were supposed to fix my issue but my outside closet to put a hose on isn't covered by the home warranty. I still don't have a working outside faucet so I don't have a garden. Another claim I had was for a leak in a shower and Cinch couldn't fix it as it was not covered by the warranty as well. I ended up getting a whole new shower because that was the only way to fix the leak. Those aside, I had someone come out for a dryer or a washer problem and that was fixed really nicely. That was great. When I had a clogged toilet, someone came out and fixed that. It was the same when I had an electrical problem with my stove. I really feel good about the work done.

The process has gone smoother except the prices went up compared to what it used to be. But other than that, I had no issues. Everything was paid for with my claim.

With Cinch, I don't have any doubts if my property is gonna get fixed or not. That’s a great plus, especially being a homeowner. My AC was trying to clock out so I went online, put my information in, and filed a claim. It was really easy. Then, I was told that the contractor was coming and their service was great.

I had a hot water heater problem and they took care of it in accordance with the contract. The deductible seems high to me, though.

We had a wiring issue with our AC and the tech came out and confirmed it. He said he had to get approval to fix it. He waited a week before he even asked for approval and then, he got it and we've been waiting for him to come. He had done a temporary repair but it quit working. We called back and Cinch assigned a company. The tech put a new capacitor in it and we locked up the bus bar box so nobody can yank that out again. Then, I contacted the first guy and he said he'd come out Monday or Tuesday but he got sick and I haven't heard a word from him since. We're sitting here with 86-degree temperatures expected next week and an AC that's working, but we're not real confident in.

I had a claim for the refrigerator and I had some plumbing issue. The plumber came out and I had no problem with that. The issue is the timeframe to get the refrigerator replaced. They were holding me under pressure to take a cash payout instead of having it replaced. I was adamant that I am not seeking a cash payout for the refrigerator, I wanted it replaced. I had to wait and it took a long while. The thing is, suppose I have an immediate need for a refrigerator and I have no alternative. So if they're replacing it, they have to start sourcing very early, and not just tell me they had found something, but then say "Oh, this product out of stock." Also, I pay 50 something dollars a month. If you add every month I'm paying and I didn't call for service, that's not being deducted when I call. I still have to pay upfront before they could address my issue.

The only thing that I really don't like is it's almost impossible to get ahold of them. Also, communication is not very good. The first time, the issue was with our garbage disposal and it took almost two weeks before I had any type of communication. There wasn't any notification on the website that I needed to reach out to the contractor to get somebody to come out. I would call because I had questions, and nobody would answer the phone. It says someone's available 24/7, and nobody's there. But, when I used them the second time around, it was pretty easy. It was nice having someone fix the issue and explain what not to do to prevent whatever happened from happening again. Plus, a lot of the repair is covered.

It's always been a hassle to get through to somebody. In the very beginning, it was terrible. I would cry and stay on the phone for hours. Since they've become Cinch, even though it's still troublesome, it's better because they've changed their phone system and they've gotten the portal. It's a better option if you know how to use portals. With anybody older than me, if they are not as tech-savvy, it might be a little harder. But it was self-explanatory for me to file a claim.

Cinch is reliable. Submitting a claim was very simple and I was able to get it done in a timely manner.

I submitted a claim to Cinch for a plumbing issue. I gave them a call. They were very quick in responding and were very thorough. The technicians were excellent. They were here on time as promised and scheduled. Once they arrived at my house, they detailed what the issue was and what the solution was to my issue, and they took care of it. They cleaned everything up, and everything was good. It was very positive.

We submitted a claim with Cinch when the furnace wasn't turning on. They sent somebody out who cleaned whatever the part was and sent me on my merry way. The person knew what the problem was just from observing it. My father-in-law has the same home warranty from the same company and he had an air conditioning unit issue a week and a half after we had our furnace issue. But they were able to take care of him as well.

I made one claim for my furnace with Cinch, which turned out to be that I needed to learn how to properly maintain a furnace. The tech was great. He said, “You didn't need to spend any money on getting the claim.” He taught me everything I needed to know, which was very helpful. I like the assurance that a professional will be here to look or help me with whatever item that I need help with. When my furnace was having issues and I was panicking a little bit because the furnace was new, it was very helpful to have them there for that situation.

We would call Cinch when submitting a claim and they would respond fairly quickly. But some of the claims reps were hard to understand. The second time that we had to go through the service, the person didn't even understand what we were talking about. We had to stop them five times just to say that was not what we wanted and this is what we wanted.

I tried to do a claim online with the link that Cinch told me. It wouldn't let me go through so I ended up calling and doing it over the phone. The reps were very attentive. They got the information right away. The contractor got the repair done very quickly. They were very polite and explained everything very well. I would recommend Cinch. They're easy to work with.

I'm not happy with Cinch. The service was fine up until a week or two ago. I had a problem with my garage door opener. The tech found the issue is the logic board which is covered under the warranty. The only thing that isn't covered under the warranty is the Wi-Fi. So, I asked the guy, I says, "Is the door opening because of the Wi-Fi?" He says, "No. There's something wrong with the logic board." He said, "But because Wi-Fi is on the logic board, the warranty people aren't gonna cover it." That makes no sense. It was gonna cost me $500 to get it fixed so I said if there aren't gonna cover it, I'll find another company.

Our fridge died, and the techs came by, did their little check-up and figured out that it was completely toast. We called Cinch and went back and forth on it. It took a couple days, but they ended up junking it out and giving us the option of either replacing it with a similar model or cashing it out. We opted for the cash out because we already had a fridge in mind. Cinch also replaced the furnace before we moved in. I appreciate the fact that they continue to do more claims without issue. It could take a few days to get a technician out, but having a home warranty is well worth it, at least, for the first year 'cause you don't know what you're walking into.

I had a problem with under my house wherein a main switch or valve broke off for whatever reason. I didn't find out till afternoon, and Cinch said, "Well, can it wait till tomorrow?" I said, "Well, I don't think so. I won't have any water." They got somebody out there right away, and he was great. My fiance was here and he did the most interaction with him. The technician was engaged and talking to my fiance, and I had just gotten home from work when they finished up. My fiance was very happy with the way things went. The only thing is I got some sort of surcharge that I wasn't aware of. It said it was $200 for the service call, my part of it, but I was charged 215. Also, the first year with Cinch was paid for and it was $100 less, so I wasn't happy when they boosted it. I called on them and they said, "That's because we added a whole bunch more things that we're covering," even though I didn't request it. They just changed that.

I made a claim for my washing machine because it wouldn't drain. Something was wrong with one of the hoses inside and two of the tub straps to keep it from moving all over the place were broken. A gentleman came out, took the front of the washer off, and checked everything out. He ordered the parts, explained everything that was going on, and as soon as the parts came in, he came back and put them on in less than 15 minutes. He was in and out. The whole process took four days and I liked the promptness, courtesy, and professionalism of the service that I got from Cinch Home. I also liked the fact that all the financial was handled upfront and everything was squared away and taken care of.

Cinch sucks. When they first took over HMS, I had a water heater that went out, and they wanted me to call around and get all this stuff done. They were supposed to be doing that. I don't like them at all. They have gotten a little better though. The last time I called them was about the air conditioning, and at least, they got somebody here before four weeks like it was the last time. I had to go a few weeks without my AC last year.

I had an issue with my stove and I called Cinch. It turned out that the wrong type of person was dispatched, so I had to go back to them. A sales rep helped me and personally intervened. Then somebody called me up and we had a conversation. I appreciate that their service was very personalized and I didn't feel like I was shuffled around. But then they couldn't find anybody within a 100-mile radius to come do the job, so I had to find somebody on my own and they were going to reimburse me.

My air conditioner broke. The first technician came out and told me the whole unit needed to be replaced, and that someone else would have to come out to verify that. Someone else came out about four weeks later. I was glad it happened in the spring. If it had happened over the summer and we had to wait a month, that would have been awful. They verified it then Cinch replaced it. I was very happy. Another claim we had was for a plumbing clog. The technician was a little annoying. I could tell he didn't wanna be there very long but he fixed it for me.

We called Cinch over the phone and they sent somebody out who took care of everything. The plumber and electrician had to come back because they didn't realize that it was the circuit breaker until the next time they came out.

We had a problem with TotalProtect initially because I did not totally understand the process. There were so many things that we thought we were gonna get with repair. But we did not get them. In addition to that, the company that did the work sent in an invoice of what he had not completed. So, we talked and talked and talked and they in turn made that $1,000 good. Then I increased my coverage to a better coverage where we'll cover all those little incidentals that they didn't cover the last time. Submitting the claim online is great. I would normally do my claim online, and then if I had any questions, I would call back to get a live representative. Because sometimes, it's hard to explain your concerns online.

When my HVAC unit upstairs wasn't working, Cinch sent somebody out who was fantastic. He was blown away that the HVAC unit was the original unit from 1987. He couldn't believe it was still working. This past February, we had a really warm day. I turned the air on upstairs. I went upstairs a few hours later and it was warmer up there than it was. I put my hand under a vent, and it was room temperature air coming out. The repairman had said it was gonna die sometime soon.

the Whirlpool washing machine stopped working after 1 year and 5 months old. I filed the claim with Cinch on line immediately. The company assigned to us diagnosed the problem as a broken lockdown latch , and ordered that part, which comes from Canada 6 days later. Another tech comes out from that company with the part and the machine will not start. He brought a motherboard , and the machine did not start after trying that. It took 5 days to get the tech to file the report with Cinch. Cinch would not do anything further until that report was filed. The tech finally sent the report late after I called the repair company . Now Cinch wants to send a tech the third time with the same part. The Cinch phone staff simply give the same processed answers without getting results. Still no washer after 2 weeks. They do not allow you to speak to a supervisor. At this point Cinch will need to provide a check to put toward another washer, which they do not want to do. Oh and the check I am told takes another 2-3 weeks. I am cancelling this Cinch warranty policy. They have collected about $1,200 in monthly payments so far, which has turned out to be a waste of money. 2 different repair techs and 2 different parts does not motivate Cinch to replace this Whirlpool non working washing machine.

My range was not working properly. The tech was a nice guy and he knew what he was doing. The job took two trips because he had to order parts. He did a good job. He couldn't fix the problem totally but he fixed the majority of it. Cinch is still looking over the case so it hasn't been finalized yet.

We love the service that we have. We have peace of mind, and it's very helpful. I can come up with a small figure, but I can't come up with 20 grand to replace something. The only complaint we have is trying to get ahold of someone from Cinch because it's all automated. I was having trouble with the website and couldn't get ahold of anybody. It took forever to finally get someone. Our air conditioner was dead and it had to be replaced. A permit was pulled and that was just checked out. All is well. It was an easy transaction with getting it all taken care of other than the initial part of it.

My dryer stopped working. It wasn't heating. I called Cinch and the tech that came out was super knowledgeable. He knew what he was doing and got it done really quick.

I had a claim for my refrigerator freezer. I had a good experience with the techs they sent. With Cinch, I like being able to pay a basic charge instead of a whole charge for parts and labor.

I've had a few claims over the years and they've been good experiences. The reps have all been good and the techs have done a good job too. I've been pleased with everything, from the customer service reps all the way down to the people that come out and do the work. Cinch is worth the money.

I submitted claims for the replacement of a faucet, a garbage disposal, and a water heater with Cinch Home and so far, my experience with them has been good. For the water heater, there was some internal leak that caused the unit not to fire up. The tech who came out was very good and he took care of the problem.

Submitting a claim online with Cinch Home was pretty easy and you just pay your deposit upfront once you submit your claim. I filed claims for a water heater and my dishwasher. The service was quick and they were really good. They also never fought me on anything. Usually, the techs were professional, very friendly and direct. They were also easygoing in terms of recommending the things that were necessary and not necessary to getting the job done right the first time. We got our water heater replaced a couple of years ago and we've had zero issues since. Then, we recently got our dishwasher fixed and so far, it's doing what we need it to do.

Submitting a claim is not too strenuous and the reps are usually helpful. But having service is a different story. The work that was performed was okay but customers should be able to pick the tech that comes. If you had one that was great before, you can't pick that tech. You'll have to go with whoever is in line first. It's hard to get things resolved as I want an itemized list. They don't give you anything.

I've submitted two claims and the experience was positive with both. Within a few minutes, I got emails and the appointments for repair were scheduled within a few days. The repairs took a little longer. One of them took almost three weeks just because of the complexity of the repair. A special part needed to be ordered. Other than that, the quality of work has been very good and the GE Appliance Repair tech for the washing machine was extremely professional.

We noticed, shortly after we put our home up for sale, that our water heater was leaking. That's covered by the warranty, so we made a claim on that. One person came out in a day or two and looked at the problem, then another person installed a new water heater. Both of them were top-notch. Our water heater was beyond repair, so Cinch had to replace it. They did it quickly, which is good because we could have been in a situation wherein we didn't have any hot water. That would not be great.

I recently had to call Cinch because my sump pump went out and they were very responsive. They assigned a contractor and I read the reviews of the contractor, which were not good at all. I called Cinch and asked if I could switch contractors. They told me I couldn't and to just have them do the work and if I have any issues, to call them back and they could assign another technician. Luckily, the technician that came seemed to be very thorough. He did excellent work and told me what the issue was. He said that the sump pump had pretty much died out and he walked me through the steps of the process that he was doing. He installed the new equipment and we've had no issues ever since. It worked out very well.

I was very satisfied with the technician that came in. My dishwasher would not work because of the lock on it, and he fixed it in a heartbeat. He was excellent.

This is the first year I've used Cinch and it’s been good so far. My air conditioner stopped working so I had them come out and look at it, and they took care of it. The techs were very knowledgeable and helpful, and explained things. The website was easy until I had to use it the second time. It was on a weekend and I couldn't get ahold of anyone.

If it's a big ticket item and you got to have it replaced, a lot of times, Cinch will tell you, "Well, these are the things to upgrade and we don't pay for copper pipes and we don't pay for this or that." I only got a couple of hang-ups with them. But for the most part, the companies come on time. It's just how they decide to pay out. But it is what it is. When I had a water heater claim and it needed the upgrade, they said I needed a copper pipe. So I had to put out a decent amount of money to pay for that portion of it.

The refrigerator broke down and Cinch Home Services repaired the initial claim. But after that, another part broke and the contractor came back out. The part that needed to be replaced was no longer available so they replaced the refrigerator. It took longer than I expected. From the first claim, it was over a month. And when they decided that it could not be fixed, it took over two weeks to get the new refrigerator. But it was a big claim, a couple of thousand dollars. The tech was very professional.

One of my trees was rotting at the base and I wanted to see if that was covered by my home warranty. I called to see if that would be covered but they put it in as a claim. They should have just answered my question. Other than that, they were very knowledgeable and everything's been good. I recommend Cinch.

We had a claim on the heat pump, which had a $215 deductible and all we had to do was refill the coolant. Cinch doesn't cover that. So, we ended up paying about $300 by the time we were done, which made me wonder why he had the warranty. Because if we hired the tech, it would have been about 300 bucks. The deductible is the cost of the guy coming out so if it was broken, then it probably would have been worth it. But just a coolant recharge doesn't make it worth it.

Cinch is worth the money. Our icemaker wasn't working and we went on the website and followed the prompts on requesting a service. It was super easy. I was able to pay my deductible right there as I was making the claim for the service. The GE tech was out five days later to take care of it. He was great and super professional. I was gonna clear off the top of the fridge because he probably would have to pull stuff out and he didn't want me to lift a finger in the process. He did good work. The icemaker is making ice. But we did not know that the ice delivery system was also bad and I haven't called to put on another claim because it's a separate part. I’m not paying another $100 for a fridge I don't wanna keep.

Cinch is a good and easy program. I've only used them twice since I've been with them and both times, they’re right on the ball. I call them and they do the rest. The customer support has been quick, and the techs are good, very professional and courteous. The only thing I have to pay right now is $100 on a new air conditioner and furnace if I have to replace it.

Cinch took a while to get in touch with us when we called them initially and they said they had to order a part. One person told us that they could no longer get the part and another told us it was in and they would come and replace it. But Cinch replaced the dishwasher before that, so they never came out.

Some years ago, when I had a $6,000 air conditioning unit put in my house, all I had to pay was $600. Recently, I got my hot water heater replaced thru Cinch. The only thing I was a little bothered about was I was told that the hot water heater was 100% covered, but it wasn't ‘cause I had to end up still paying for the ones who came out and put it in. They said the only thing that was covered was the hot water heater in the box. I told the representative I have insurance like this so I wouldn't have to pay so much money out of pocket. But I ended up paying more out of pocket. They only paid 500 for the hot water heater while I ended up paying close to $1,000 for the other stuff. It's not making any sense. This is the reason for me having a home warranty, to not have to pay this much out of pocket.

When my air conditioner wasn't cooling up, a repairman came and fixed it. He added some freon.

Cinch has been awesome. When the AC stopped working, I called them. They right away sent the technicians. When they came, they said they needed to order some parts. A week after, they called me back and said they were ready. They came and fixed it. I had to pay the deductible, but I'm happy. I was impressed at how easy and quick the service was finalized. I'm gonna keep Cinch.

Sears came out for the controls that burned out on my oven. I love them. They're always great. Since the oven was so old, there was no repairing it. Cinch offered one to replace, but I didn't want that one. Then they offered me a cash settlement to buy one. I'm in the process of finding that one. It's taking a little while to find a replacement. They don't offer name brands like GE which I love. Cinch is great but they've gone to one claim a year. I'm not happy with that. I'm looking for others now.

When I had one thing that needed repair, Cinch got me somebody out here quickly. I did not have a good experience with the company that they sent out though. It was Sears Home Improvement. They took forever to get the part fixed for the dishwasher. It was a hassle. It eventually got repaired but it took them three or four times coming out. They ordered the wrong parts one time. They canceled one time. Cinch could have it easier to talk to somebody. When I was having issues with the repair company and trying to get ahold of Cinch to see if there was another route that they could go to get somebody to come out, I could never talk to an actual person. When you call, it's just AI.

Cinch Home Services offered a Realtor discount if you bought the first-year policy. I only had one issue with the refrigerator. The guy came out, knew what he was talking about, said, “I gotta order this. I'll be back in a couple of weeks.” And he was right on with it. Cinch gets a $100 deductible right away before the contractor does anything. But I would give the tech a 10 out of 10.

Our water heater was broken. We made a claim, and it was days before Cinch Home Services could find their own service provider in the area. They finally said, "We can't find anyone, so you can try to contact someone in your area for this." We did that, and we got someone to come into our porch and try to fix the issue. They fixed it for a couple of days, but we didn't have hot water again. We wanted to get the heater replaced, but the contractor said, "What we have to do is send this claim to Cinch." They said it would be weeks before they could send us a replacement, but we couldn't wait that long. We already went days without hot water, and we had a baby. So we just replaced it ourselves, but Cinch wouldn't reimburse us for it because we didn't do exactly what they wanted.

The claim process has been quick. Everything has been great. There has been no subcontractor that's been of an alarming negative service.Get Cinch.

Customer service isn't good. I put in a claim about three weeks ago for my dishwasher and my range microwave. It took me four days to get anybody on the phone. Their answering service is not up-to-date. Even now, my appliances got cashed out and I haven't received the funds to replace it yet. So I'm going three weeks without my appliances. Other than that, once I got ahold of Cinch, the Sears tech came three days later. He was knowledgeable and he did what he had to do.

I looked over what was included in the warranty and it seemed like a comprehensive coverage. I've had a home warranty previously with a different company. I was very happy with them. So hopefully, I'll be equally as happy with Cinch.

I had to submit a claim in January for my refrigerator and I did it online. I picked my day and the techs showed up and fixed it within 48 hours. They were very knowledgeable, respectful and clean. I had a great experience with Cinch. I'm gonna keep using them and recommend them too.

When we bought the house, the inspector went through it and showed that all the vents worked. After the cold period and we had to use the AC, it turned out that the master bedroom had no air. Cinch wound up costing me $200 to get somebody to say, "You're not covered due to rodents." They found holes in the ventilation and rat feces on the HVAC unit. But they didn't see any rats up there. I have to pay them $1,000 out of pocket even though I have a home warranty. The issue still hasn't been fixed.

I used Cinch for them to send someone and check my washer because something was wrong with it, and the water wasn't draining. But when the technician came, it seemed to work fine. He ran some cycles on it. I have 90 days to see if I have any issues with the same problem, which is the water not draining, for them to come back out to do what they need to do. The technician was on time and he was professional. The only issue I had was I didn't get the notification for a time window. I was out doing something, but he was kind enough to wait for me. I was only 15 minutes away. It would just have been nice to have a little bit more heads-up.

This is the worst home warranty company in the country. They sent out an incompetent A/C repairman who failed to submit his paperwork for a month and instead of following up themselves, forced us to chase him to turn it in. They never have service partners available to do the work and their customer service agent told my wife they don’t have a supervisor for her to discuss this with.

Our experience with Cinch hasn't been great at all. We had the AC unit start dumping water into the ceiling shortly after we moved in and I contacted Cinch, explained the issue in pretty good detail to them, and they told us that they would send a technician out to the house, but they couldn't get anybody out for about a week and a half. So, for a week and a half, I had to not have the AC running. Then, on the day that the technician was supposed to come to the house, Cinch called and told me that the specific issue I was having with my AC unit was not covered by the warranty because it was the condensation drain line coming out of the unit and not the unit itself. They told me the unit was covered, but the drain line was not. They did not explain that to me the first time I called them. So, I waited a week and a half only to be told it's not covered at all and I had to take care of it out of my own pocket.

The people from Cinch were nice. We didn't have any issues, and the claim for the air conditioner has been resolved. The tech was very nice. He was able to resolve the issue. We thought it would be worse than it was. He cleaned out the whole system, and then put in the new refrigerant that was needed. We were very satisfied. The AC is working perfectly.

I submitted two claims. The first one was for a pipe problem, and the other one was for the electric ovens that suddenly stopped working. There was a link and I could apply online for it. And after 15 days, I didn't have the paperwork. I couldn't apply because I didn't know where to apply. But after I got the paperwork and the link, it was super easy to apply. Create account as usual, apply for it, and Cinch Home Services called me. They sent the messages. They sent the guys who called me from their partners regarding my issues. There is select for, “Which issue do you have?” And if the issue is there, then it's covered. That was really intuitive to do.

Cinch tried to do everything they could and told me who I could get to come do it if they couldn't do it. And I like the price of what we're paying them for the service. I had to go through several people when submitting a claim because they didn't understand what it was that needed to be done. This last time, with the stove, it took a while to get things done because the stove was electrical and outdated. They couldn't find the parts for it. So we were out a stove for about a month. The parts for it had become obsolete so after that, Cinch gave me the choice of them buying me a new stove or they'll send me the money and I could have a choice of getting whichever one that I want. And the easier thing for me was to buy a stove.

I've had a call on the dryer for over a month now, but it still is not fixed. It was assigned to A&E Services, and they've been out here four times. They didn't bring parts with them and didn't fix it. I finally have parts now and they're supposed to call me back on the 11th to see about fixing it. By that time, it will be close to 8 weeks, and it's getting old. I've had previous claims as well. The door on my refrigerator freezer for the kitchen leaked and they said it wasn't replaceable. Before they sent me a check to buy a new one, they sent me to the previous homeowner and they had to wait it out, then FedEx the check to me.

When I had a problem with any of my appliances, they sent somebody out and the job was done. When my dryer couldn't be repaired, they replaced it. The coverage works. I don't have to worry about anything no matter what. I'm very satisfied with Cinch and I recommend them to everybody I know.

I have peace of mind with Cinch. If something happens, I pay $140 versus thousands and thousands of dollars. I would recommend working with them. The process is efficient and the claims are handled timely.

Cinch keeps charging an upcharge because of supply chain. I don't think them answering a phone has increased their cost. I can understand the vendor coming out to do the work would require them to charge more. It was $100 the first time then it was $110. It was 115 the last time. We did three claims. This one is a repeat claim, and they keep putting a new upcharge on it. I don't think it's right for Cinch to do that when it's a one year warranty, and they've already jacked the price up twice. Also, it's very hard to get ahold of Cinch. Half the time, you don't get ahold of them. You call and they'll tell you that if you're calling for this, hit this button, and it'll connect you directly to the vendor. On three or four phone calls, I've had to go directly to the vendor. For this one, when I knew it was the same vendor, I called them. But they said, "You gotta go through Cinch to get a new claim number."

We had some electrical problems and the first person that came out did nothing and just left. But he made some false report so Cinch closed the whole thing. I called them back up and reopened it. They sent somebody else out. A new electrician came, and he looked at several things and then he left. He filed some sort of report that wasn't accurate. So I had to pay out of pocket to have a third electrician come. He fixed all the stuff that was messed up and then Cinch ended up reimbursing me the money for it. But the whole thing was a nightmare.

I made a telephone call to their office and they said they'd send a person out to look at the air conditioner. They did that and that person told me it wasn't going to last long. They knew what they were doing. They were very knowledgeable.

It's always been pretty good experience with Cinch. I had a leaking dishwasher and they took care of it. It's pretty much the same situation with the customer service every time. They need to know exactly what the problem is and they're pretty quick about getting someone out there, or at least booking them and sending them the information. Cinch is a wise investment for your house. You don't have to worry about things going haywire because it's a little bit of a they got your back type scenario. It also helps also because I travel a lot, and I know if something were to go wrong and my fiance has to deal with it, it's a lot easier for her.

I've had a positive experience with Cinch Home Services. Signing up with them was straightforward. They gave me a lot of information. I called about a plumbing issue that was outside. They informed me that it wouldn't be covered under my warranty, but they offered me solutions to go about it myself. They have good customer service. I never felt like I was being rushed off the phone. The woman I talked to knew what she was doing.

I've used Cinch Home Services three times on the same thing. And I have been trying to get the money back because I spent out of my pocket. I called a plumber in to take care of the problem. The first plumber that came out ran one line and took care of the problem temporarily. But it didn't do anything to the main line. They didn't do the front line going to the center of the road. He said, "I can't get it." So, he left. And they said, "We have to have somebody come out in a week." But I couldn't wait a week. I got actual sewage in my basement. So, I had to pay out of pocket for a plumber to come in and he took care of it.

My recent claim was for some plumbing on the bathroom in the basement. But they didn't have anyone in this area to do the work. So, I had to get somebody myself. And I have to turn a claim in, which would be more difficult and trouble than it's worth. It sounded like it would be difficult to get reimbursed. Cinch Home Services should make the claim process more streamlined. It has been hard to get ahold of them on the phone. I tried to submit the claim online but that wouldn't work. It just put me into a loop, doing the same thing over again. And the customer service reps I talked to on the phone were difficult to understand. They didn't speak English well.

It was not a very good experience with Cinch. Online, it sucked. I couldn't figure submitting a claim ‘cause it kept on refreshing and it would never load. I also had to make six phone calls to make a claim, got passed around a whole bunch, and ended up just having to email four people to figure out what was going on. But once it all got figured out, it was a good experience.

I've been happy with Cinch because in our first year, we had them out several times over different issues with the house and they always provided us with good service, even a call back on an ice maker problem. They were out a couple of times on it. I decided to call the manufacturer and see what the problem was and the problem was the manufacturer. I also like that there was no delay when I called on anything. Also, the companies they're using have been very good.

We bought our house in March and we have not been able to use the Cinch warranty because the stove doesn't have a serial number on it. You can't get past the people or the recording without a serial number. It's frustrating. I’ve not found them to be very customer-friendly and then they tell you that there's a $100 fee for using their services plus another fee, but they don't tell you what that is. I don't like that either.

The cost of the warranty is definitely reasonable, and the reps were very thorough, especially with me being new to this and not knowing what it entails. They explained from the top to the bottom and having little to no questions, they let me know that they provide top-notch customer service, not just the bare minimum. After that, it's been some phone calls and follow-up.

We had a plumbing issue. We filed a claim online with Cinch and it was easy. Their website worked fine and the techs who came out manually repaired the faucet. They cleaned it out and didn't use any new parts. They were very good and professional.

With Cinch, it was easy to put the request in. Everything was online which was a good thing. My AC wasn't working. The techs came in a couple of days. They had to come back a week later to replace the whole unit.

Filing claims has been easy. I don't like the idea that I have to go through the automated system before I get someone live, but it’s nice that it goes well. The timing is good, and the repair people know what they're talking about.

When we have a claim, we submit it online and then we get a follow-up call from the company itself. Then we get a follow-up call from whatever contractor they ended up going with. One of the claims was for a hot water heater. It was leaking. So they had to replace the hot water heater and then also a new expansion tank. They also brought up the room to code for that size of water heater. The contractor was friendly and helpful. It didn't seem like they were trying to add on anything that didn't need to be added on.

I moved in to the house April 1st. Shortly thereafter, once I got settled in, I found four problems. One was with the dryer. Another was with a dishwasher. One was with the stovetop. And the other was with the pool heater. Cinch Home Services did all the stuff. They were responsive with them. Because everything was simple repairs. Replace a part. I had appointments the next day to have the guy come out.

We had a basement that flooded due to a sump pump failure a month after we moved in. Cinch Home Services did everything they could to deny the claim. It’s disheartening when we spent $700 on a home warranty and they didn’t dare to do anything about the claim. They said our sump pump is undersized and overworked. It’s not a reason for failure. But it was attached to the home. And it failed. That's plain and simple. It was a product that failed in the house that they chose to take a warranty on but they wouldn't cover it.

I had an issue with one of my electrical plugs and when I called Cinch to set up the claim, I had no problem. I believe if I call for any issues, they have to refer me to a company to come out and they're the ones who are supposed to call the company to set up an appointment and call me back. But they said I have to call the contractor to set the appointment. Why should I be calling to set the appointment? Also, nobody wasn't answering. My tenant kept calling me to find out when somebody was going to come. I wasn't getting an appointment and my calls just keep going to a voicemail. It took three days. This was my first experience and I hope they can improve on that and make it easy on the customer trying to set up an appointment. But other than that, everything else is no problem.

We were very happy with Cinch Home. They were great. Their reps were super sweet. We had a gas leak and they had it all fixed. They wanted to do it the same day, but I wasn't available the same day. So, I asked them to push it back one day, and then we got everything fixed and taken care of within 48 hours.

We've been with Cinch since 2003 and when they were HMS. Cinch's services provided a little less than what we received from the prior company, HMS. When we use Cinch, the cost went up. Not just the yearly cost, but the cost to use them. This time, they have a standard deductible, but then they had some inflationary number they needed to add to it. When I was with the other company, my deductible was 75. When Cinch took over my deductible, I didn't have a choice and they made it 125. But, they also charge me a $15 inflationary-something number a young lady gave me.

Cinch is good. When I have something at home, they go so far to solve the problem. They respond immediately and the repairs go well. They send the technician very soon and fast. When the drain was not draining properly, the technician that came out was good. But I was not too happy because I was supposed to pay 140 but he told me I had to pay to complete the work. So I had to pay from my pocket the whole amount because I didn't want to have any problems.

For my recent claim with Cinch, I had a problem with my washing machine and I kept flipping the breaker switch. One guy came out and looked at it. He said I had to change my electrical outlet, and then he used my bathroom, which I didn't really feel is appropriate, and then he left. He didn't do anything. The washing machine was still turning itself off and filling with water in between cycles or in between being off. I wasn't going to pay for an electrician to come out. I asked them to come out 'cause it wasn't resolved.

Cinch does an excellent job. They come through when I make a claim. I made a claim for the furnace. My second claim was the drain. They went through the pipes and cleaned them. But something needs to be done more than that. The technicians that were sent out couldn't do everything, but they did a great job.

Cinch has been very good. Submitting a claim to them has been easy. They give you a claim number and you can contact the company and set up a date. The company that they chose will come out and service you. So far, it's been a good experience. I used them once for my refrigerator. The techs explained everything that they were gonna do and what was wrong with the appliance.

I've had a couple of claims through Cinch over a few years, and overall it's been positive. Last time, I got hassled a little for needing improved reports coming from the contractors that were initially sent out. It was a bit frustrating to have them send somebody out, then once they gave their opinion, Cinch said, "Oh, we don't like this opinion. We want somebody from that same company's opinion to come back." All in all, though, talking through it with Cinch and saying, "Look, you already sent somebody out here, they gave you your opinion, just do the work." They ended up doing it. That one was a little clunky, but the other one was very smooth. We're happy.

We like Cinch. We've had them for years. I had one time when the service took very long. It was for the air conditioner and it was because of the people who were working on it. But they took care of it eventually. We've never had a serious complaint other than that taking too long. People have this idea that if you're in one of these warranty companies, the people that they hire to come may not have very good business. But I have found that not to be true with Cinch. Most of the people that we've had experience with have been great. Not everybody's perfect, but we've been pleased.

I've been with Cinch for a long time. They went from a $100 charge for a service to $125, and they add on a $15 service charge. The last time the tech came out, there was just a wire loose and it only would have been $100 to fix it anyway. But I had to end up paying more than what it would have cost me to have them come out. I also don't like the fact that I have to pay $100 before I even get somebody to call me back. Also, it takes a while for someone to call me back. There's also no person to talk to, you all have to do it by email. You don't know when they're coming. I've waited, some time, all day long, and they never made it. I waited even longer the next day and they finally came late.

My wall oven wouldn't heat. Cinch tried to fix it, but it would not be fixed, so they replaced it. They have fixed the dishwasher and also replaced the washing machine. But they didn't replace our central heat and air system that went out. It was not repairable, so we got the amount that they paid toward a heat and air system to apply to a new one. When you call Cinch or file your claim online, someone is Johnny-on-the-spot to get back with you. Then, you're kept informed via email about the status of your claim. Then if you want to, you can track your little service man on the day he's supposed to come to your house.

I like the peace of mind of having Cinch for any big-ticket items that might go bad. We did a claim for the oven as its heating element went out. A tech came out within a couple of days. He had to wait for a part and that took another week. I liked the tech. Once the part arrived, he came a day or two later and installed it right away. The contractors we've had from Cinch have been fine. They've been nice and they've done what they could do. Their service has been good. But things have changed a little bit lately so I don't know how long we're gonna keep the home warranty. The price, the deductible, and stuff have gotten larger.

The hot water tank was leaking and Cinch sent out a plumbing company that was local to the area. Once they realized that the tank was original to the home and very old and damaged and they couldn’t repair the leak, the tech was sent out to install an entire new water tank. Cinch was very helpful and very easy to work with. You do everything online to file a claim and they get back to you right away. Everything was great and worked out smoothly with the customer service team. They coordinated everything and everything was done in a timely manner.

A home warranty is a wise thing to have. Any homeowner should have that extra layer of protection. To me, for the services that are rendered and when you look at the annual cost, it's well worth it. Because if I had just called a plumber or a heater person to come out, it would have cost me substantially and probably more than what the annual cost of the service is. I was with HMS for 23 years then it changed over to Cinch, and other than the deductible, everything is the same.

Submitting a claim to Cinch is annoying. I pay ahead of time, and I can barely articulate what I need done. Most importantly, I can't talk on the phone with somebody. When I call in, the automated system tells me to make a claim online. I have to just do everything online. Then they call after I've already paid. It's kind of a gamble. The website is frustrating. As far as the contractors, they've been fine. My most recent claim was for plumbing. I had some leaky pipes and a leaky toilet. The technician replaced the garbage disposal and something in the back of the toilet so it stopped running all the time. Everything was good. I'm completely satisfied.

I've lived in this condo now for 18 years, and I've had Cinch all the time I was here. My most recent claim was a few weeks ago. My dryer was making bad noises, and they sent someone down to repair it. He took it apart, looked at it, saw he needed parts that he didn't have with him, and we had to wait for them to be mailed to us from their supplier. They sent the wrong part the first time. There was a little bit of inconvenience. Since that replacement, the dryer worked very well. As far as Cinch, I may have been around long enough to hold on because all they keep raising is the copay. My actual payment per month is under $40. So, that means I'm under $500 for the year. I've looked at some others and they're looking at $800 or $900 a year. I'm happy with what I've got. I had to have my air conditioning unit replaced. I've had to have a garbage disposal and a hot water heater replaced.

I like Cinch. I've always liked that I don't have to fuss with it. I go on the website when I submit claims. I put in my account number and what I want done. I'd pick one and they would give the name the contractor who would call me. The most recent claim I had was for the garbage disposal and they replaced it. It took the tech half an hour and it was perfect.

We had a water leak. They gave me the main company and the date they would come. They said that company would contact me a day before, a couple of hours before and before they would show up. It took three trips. There was an assessment and an order of a part. But the wrong part showed up. They had to call the company that sent it to make sure the right part would be sent the next time. So, the tech showed up a second time and was able to fix it. I appreciate Cinch's service.

Recently, we got a new AC unit. Didn't have any issues at all. It was really easy. I like that if something goes wrong, Cinch will take care of it.

Cinch has fast service and great customer service. They are 100% responsive when I submit a claim. I have done it on the phone and I did the last one online. It was my first time and I just gotta put a little bit more detail. The website is good but people might wanna speak to someone to explain exactly what's going on and if they don't know how to explain online. The microwave was not working at all. Every time I turn on, it would literally just turn off. The contractor told me we could try to replace it or get a new one or just fix it. We asked if we could fix it. Then it happened again and we replaced it. I chose to get the free one and the selection to installation was on the same week.

The oven wasn't heating properly. The techs came out and found the problem and fixed it right away. They had to order a part. Four days later, they came back. It's working great now. The technicians were wonderful and explained everything. With my experiences, Cinch has been saving me a lot of money, ‘cause I paid $145 compared to $1,200 for a new stove. I've also had an AC service. The tech fixed it and everything's working great.

Having a home warranty saves you a bit and takes some of the worry out, and Cinch seems like a good enough deal. My wife has mainly dealt with them and she has a positive opinion of them. When our furnace wasn't working, it took a couple of days before they could get somebody to look at it which isn't bad. The repair man came and my wife had met him before, so it was good. He resolved the issue, and hopefully, it'll never be needed to be done again.

We've only had two claims on Cinch. The first one was on the AC unit some time in '13. My husband did the claim and he was happy. The second claim was for the washing machine last month and it went fine. I just didn't understand how Cinch worked. They wanted money before they'd tell me anything, and I needed to know what was gonna happen.

Two people from Cinch had called me during the process of processing our claim. It was a little standoffish. The guy had said, "Frankly, we don't believe that you could have got this furnace in this condition." But overall, he was still courteous and let me know that they may not approve the claim because of something to do with our home inspection. I provided them a copy of our home inspection at that time. The second person who called back was a woman and she was an 11 out of 10. She was polite and straight to the point. She said, "We got this processed. We looked at your inspection report. It looks good. We're gonna go ahead and approve your claim. Go ahead and schedule the appointment with your guy." The second experience was the best I've ever had.

I've been highly satisfied with Cinch's service, but I'd rather talk to a person when I submit claims. I can call, but I have to push buttons. Other than that, I like Cinch. It's worked for me. I've had a washer and dryer fixed and a new garbage disposal. When my dishwasher was a mess, they fixed that too. The repair people are very friendly and thorough. This last guy, I don't know if he fixed my problem or not because I haven't turned my air on yet, but as soon as I do, I'll know if he did it right or I'll have to call Cinch to come back out.

Last year, my air conditioner wasn't heating the house like it should have been. The tech said, "Oh, it should be fine. It's better." But nothing changed. I didn't care for him and I felt like he blew me off. He said he fixed whatever when obviously it didn't fix anything. I had to have another person look at it again. The second tech was really nice. He said my fan settings were wrong so he fixed those. He also said that my AC unit is way too small for the house and that's why it can't keep up with cooling the house like it's supposed to.

I don't like that you can't talk to anybody without paying a $150 deductible. That is ridiculous. Plus, the deductible has already gone up from $100 to $150. I don't like that jump either. Sometimes I just need to talk to somebody about what is covered and what's not covered. It's not very specific on the paperwork. I have to pay the $150 deductible before I can even find out when a contractor will come, who's gonna come out, or if the part is covered.

The last time I submitted a claim, Sears came for my heat and they were professional. But getting through to submit a claim is very difficult. They give me the runaround. It's all automated and you can't talk to anybody. Also, some of the contractors don't show up. I call Cinch back and they give me the runaround again. There should be better communication.

We had to have our central air replaced and our refrigerator repaired. With the air conditioning, it was hard getting someone out. We had to go with who they recommended. I had to pay some out of pocket for that. This past time with the refrigerator, someone told me someone would be out between the hours of 8:00 and 5:00. At 4:00 no one had shown and I hadn't heard anything. I called Cinch and they called the technician. The rep said that it might be 7:00 when the tech would come out. So, I left to do some things and the tech came right before 5:00. That was frustrating. The refrigerator was repaired but the original issue is still there. It's a little better but not fixed entirely. But it's enough where I don't feel like calling about it. Other than that, the service has been alright.

I had a very disappointing experience with Cinch. In the beginning, it was very bad. I have had a lot of trouble with the people that they sent out to work on my appliances or whatever the issue was. I have not been pleased. Recently, they have different levels, like one, two, and three, and they always send out the low tier. But I've been asking for a higher tier when sending someone out and the service has been a lot better. The technicians have been great and prompt. But they need to do a better background when it comes to picking out their technicians for certain jobs within the area.

It's relatively difficult to get in touch with some customer service because there is a great emphasis on doing everything on the website. As much as possible, I try not to do it on the website. I try to do it on the phone, and generally, if I call on the phone, I eventually get to a human being who can assist me. If somebody's coming out, it takes a couple of days for them to come and, usually, they're fairly competent. Still, I would urge Cinch to, in certain cases, improve the quality of who they're contracting with to do the service.

It takes so long to get Cinch on the phone. I'm a senior citizen and every time I go to the computers, I don't know anything about that. But besides that, everything is okay. I had a refrigerator that was leaking from the back and the guy that looked at it told me I would have to call a plumber in. Then, they took my money out, which was $150. They wanted me to pay another 150 to get a plumber out there. I just cut the water off and let it go. It was for my icemaker so I just don't use it anymore. I didn’t understand it but they told me it’s in the contract. I also had a garage door that wouldn’t work but that claim went okay. It was a beautiful experience with the tech. It was resolved.

We have two policies with Cinch, one for Seattle and one for Henderson, Nevada. I called for help for Henderson, Nevada and they set me up for our Washington property. I called them right back and I said, “Cancel that. You've made a mistake.” They said they would take care of it. But I ended up paying for it anyway so I was not too happy about that.

Submitting claims has been pretty easy. I do it online. Sometimes, it's a little difficult because it might not fall exactly under the category they have listed but I just figure out what category represents what broke and then put in my request. I've only done it a few times but every time I've done it, it seems to have worked out pretty well. I get a reply pretty promptly and I usually get a call either that day or the next day from a service provider. Also, the contractors have all been friendly and knowledgeable. I have not had any issues with any of the repairs they made.

As far as claims to Cinch, I've done everything from my mobile phone. It's easy as can be. I was skeptical of the ease of use from the mobile device, but it turned out to be pretty easy. I don't mind speaking to a person, but the app made it very simple to use. So, I was quite pleased. The technician that came from the contracted service was professional and took care of the issue in less than an hour.

I submitted a claim to Cinch and it was on a Saturday. I liked that I had a prompt response. The repair person said he did a lot of stuff over the weekend and that he was tired, but he fixed my shower. I still have a problem though and I still need to call somebody because I'm having plumbing issues. My water doesn’t wanna go down in my sink and in my tub. Also, I had my furnace fixed and I called to see if Cinch would reimburse me some of my money. They told me no. They said that I should have called them first instead of having it fixed. I don't see what difference it makes, if I'm paying insurance. But that’s the only issue that I have.

Each time, the reps at Cinch want to charge me more. I don't agree with the change in the price because maybe things are going up but when I signed the papers, it was a $100 deductible. I've used the service twice and both times, they wanted to add another $15 to the $100. But when I complained about it, they waived it. I called in on Saturday evening for the tank and I realized Sunday, they don't work. I had to keep mopping up where it was leaking till Monday afternoon. Otherwise, there would have been water all over the basement. It would have been on the carpet if I hadn't have mopped up every three or four hours. There was a plumbing place that had done some work for me before and I asked Cinch about it because they're right in town and they would have been out here that night, or if not, Sunday afternoon. But it wasn't on Cinch’s list. I have to pick the one they want me to.

Overall, our experience with Cinch has been pretty good. I wish that they would change the person's name on the account. It is actually in my name, but they keep on referring to my husband. Other than that, it's been very useful. I have had to use the services twice, and for the most part, it has been pretty seamless in terms of Cinch’s involvement. The website itself is very user-friendly, but I'm just one of those people who likes to hear an actual voice. One drawback is the vendors that they use to carry out some of their services aren't always as responsive as I would like for them to be. In terms of getting connected to people and getting it addressed immediately, Cinch is excellent about that. I would recommend it and let others know that it's user-friendly, and so far, so good. I've had a very pleasant experience when having to use them for my own home insurance needs.

I only used Cinch and it was pretty easy to get my issue resolved. My garage door wasn't working and it wouldn't close. I reported it to Cinch and they sent a representative or a partner to look at it. He couldn't fix it so they replaced it. I ended up having to pay a deductible plus an upcharge to the provider because I got a different garage wall. The deductible is high and Cinch should reduce the price. It needs to coincide with the actual service because my paying that was almost like me buying a whole new garage door opener myself.

The stove top was not really heating up as needed. I paid the $100 deductible and Cinch assigned an associate who came out and diagnosed it. He said we needed a new stovetop and he would write that information in and send it back to Cinch. I received an email about a week later that it could be replaced. They gave me two options and I called Cinch. I spoke to a representative and asked about one of the choices -- if someone would come out and install the replacement. The rep said they would do the installation. I went on ahead and selected the stovetop only to find out a week later after receiving the stovetop that they don't do the installation. What Cinch does is diagnose the problem and if it cannot be fixed or repaired, the only option is to either receive monetary value or receive a product comparable to it in price and I have to pay for installation. I just wish that I knew so I could have budgeted for it.

The service through Cinch has been great. I've had the warranty in a different name and ever since Cinch took it over, it seems to be a lot more streamlined and easier to deal with. Contact's a lot better and easier, and we get good results. So, I'm happy for the change. We've done claims for appliances and the biggest one was a new water softener, which worked out really well. It's been mostly for things like garbage disposal and some things of that nature. The technicians have been great. They've been very prompt in taking care of business, and everything works great.

I used Cinch one time and it was okay. The only thing was they were trying to make me pay more for something that was clearly stated on the work order. They acted like they had to get approval. Also, I tried to recently schedule an appointment and apparently, they didn't have availability for somebody to come out for what I needed. My main panel box cover completely fell off and I needed that replaced. I called to see if I can get someone to replace it. Now, the wires just sitting there on my wall. I just didn't bother to call back. I wish Cinch can expand their network and have more providers.

I get along with Cinch well and I haven’t had any problems. Something in the control unit of the washer was out and the techs came out to replace it. I submit claims online now and it’s not very difficult for me. Some people aren't into computers, especially older people. I'm 60 this year and I have problems in small print, but that's like with everything. The reps are professional and thorough. It sometimes takes at least a half hour to talk to somebody. But that’s standard now.

The first person that Cinch sent to fix my washing machine got out of rotation. He was gonna come out here and replace the bearings in my machine and fix it but he had personal issues. He said he let Cinch know that he was gonna be out of rotation and they need to assign someone else to my account. Cinch said they didn't know what I was talking about.

My first claim with Cinch was plumbing. The water ran. We checked the water out, but we didn't check the plumbing out. So when we moved in on Monday, we had no water drainage. It was just standing in our sinks. Cinch sent me out this guy and he jumped up on my roof and came down to the roof pipe and then cleaned it out.

The home warranty comes in very handy. I've gotten good service. The reps are very helpful and they get on the phone immediately. They call a contractor before I even hang up and have that contractor on the way. The techs have been very nice people. I'm still waiting for my recent claim for my air conditioner to be completed as the techs had to order some parts.

The techs that came out for my claim identified the problem. They guided me to what I should be doing or who I should reach out to.

Cinch Home's service has been pretty good and they've been easy to work with compared to other companies. The techs who came out have been okay other than one who was kind of iffy. The website could be improved a little and they should make it a bit easier to work with. It should give you more information, too. But overall, I like being able to call them and get somebody that is qualified. Plus, the people who come and do the work here actually get paid. I don't like it when all of a sudden you get a phone call from a company saying that an invoice has not been paid. So, I like that Cinch takes care of it right away.

Having Cinch Home Services is convenient, cost-effective, and there's good service. I know I could call, I would get serviced, and the problem would be fixed. Recently, my washing machine wouldn't spin. It wouldn't drain either. Using Cinch's website was very easy. I had no problem telling the problem. I got submit and a follow-up email saying that I would be contacted by Sears because that's who they would give the claim to. They set the appointment up, and the gentleman came out on the day assigned. He was professional. He looked over the problem. He said this was an old washer, which I knew it was. But because I had given them the model number and the serial number, he had the parts and serviced the problem. I would recommend Cinch.

When I started the claim, I couldn't get ahold of an operator for a while unless I went a specific route in the menu. And there would be certain points where I thought I was headed in the right direction because I wanted to talk to somebody about the status, like Cinch Home Services ordered parts, but they haven't come in for a while, and I tried to reach back into why it was taking so long. So, I'm more interested in the status of it, and then I go through the option menu, it's, "In order to get your status, we'll send you a link and you can look at the status on there." I look at the status and it just says, "Ordering parts." But I already knew that. But the contractors were nice and the works done were reasonable.

We had to use Cinch for the water heater. A repairman came over and fixed it. He was very professional. When he fixed it, he said, "I think that it's this. I'm gonna try this first. If it doesn't work, call me and I'll come back." 30 minutes later, it went out. I called him, and he came back the next day on time like he said he would. He fixed it and called me the next day to make sure it was working.

I called Cinch Home Services. I told them what the problem was. They sent my issue to a local repair organization who set up an appointment that same day, and the guy came out and fixed it. So, it was a very quick and easy process. Also, the tech was polite and competent. It turned out to be an easy fix. But I was pleased with it. If I didn't have the warranty, I would have to spend $100 for somebody just to come out and take a look at it. And in some cases, if something breaks, it could be much more costly. So, the warranty has been valuable.

It's been positive with Cinch. They have very good customer service, communication, and follow-up. I just had someone come out a couple of weeks ago. I had to have them look at the ice maker. The repairman had to get a part. He communicated with me, came back the same day and fixed the problem.

Certain aspects of Cinch have been good, but the representatives are mostly foreigners and there’s a language barrier sometimes. I'll try to explain to the representatives, but if it's not registering, I'll just hang up and call back to see if I can get someone else. With my washing machine claim, I had an issue with getting Cinch to have someone come back out and do the hookup. The contractor said that it was a different washer and dryer, and they couldn't stack it. But we weren't asking for it to be stacked. They could have still hooked it up. It seemed like they were trying to move on to the next thing so they can go home for today. Cinch would have to give me a $75 credit for somebody to do it. So I spent about five hours trying to talk to different people and being transferred, so I gave up on them and had to take care of it myself.

We've used Cinch one time and we were happy with the plumbing that we got from the company they called. Cinch called me to let me know what plumbing company was going to come out. The contractor that came out was good. They replaced a plumbing part. There was an elbow that was cracked, and there was raw sewage coming down. It was a part of the stack. So, they replaced the whole big elbow joint that was cracked. They communicated what was going on.

When we're having an issue in the home, we just call Cinch. We pull out our booklet with our ID number on it and let them know, “Hey, the water heater’s down,” or something of that nature. Then, they find us a local rep that can come out. So, we are assigned a contractor. Before the contractor comes out to the property, we usually have a conversation. They want to know a little bit more about the situation, so we give them some details. They let us know that they will give us a call 15 to 30 minutes before they arrive. So far, most of the contractors have been really knowledgeable and able to do the work pretty quickly.

Cinch was able to provide the service that I need. I only had one difficult transaction. All the other ones were pretty straightforward. Originally, in my first claim with them, I had to have different contractors come out. The claim was for the air conditioning unit. One contractor said it should be replaced. Then they needed a second opinion, and that was not a good one. They said they didn't know or it wasn't right. They had to come out a third time. Cinch ended up replacing the unit. After that, I had a water heater done, and that was less traumatic, but what they don't tell you is all the additional expenses that are not covered. They don't say, “Oh, but the plumbing to disconnect the hoses and put them back is not covered.” So, you got to pay a plumber separately and put it back together.

When my water heater had a leak in it, Cinch came in, evaluated it and replaced it. The process took about about a week total. It didn't take nearly as long as I thought it was gonna be, and it went well. The guy they used was quite thorough because the first water heater that Home Depot gave him was dented. They were trying to sell it like that, and he wouldn't take it. I was really impressed, and when my one year is up, I'll be renewing my home warranty.

There is an online process for submitting claims to Cinch but I don't like that. That doesn't work very well. So, I usually do it by phone, which takes a while to get through all the phases of it, but it works. I've had three plumbing calls and one heating call, and then I started another plumbing call. I wanted to run a camera down the sewer because I've been having problems and Cinch wouldn't cover that. So, that was disappointing. But everything else has been fine. The cost is reasonable and I’m happy so far. I like that I’m saving money already.