Cinch Home Services Reviews

Sometimes it's easy to process a claim with Cinch Home and other times it's difficult because we live somewhere where there are not much workers that come out to do the jobs. So sometimes they haven't had an opportunity to get someone to come out if they didn't have anyone on their roles and trying to get someone else to take it then. But the contractors who were able to come out were good. We recently had appliance repairs done and since then, everything has been great.

The contractor was helpful. We were able to get a new furnace and upgrade it. It was covered by Cinch and we just had to pay for the extension tank on it.

Very rude customer service. The woman literally started yelling at me. Cancelled my warranty with them. Charged to cancel my warranty, tried to get them to fix my AC unit, their tech tried to claim it was the thermostat without actually checking anything then tried to charge me 350 out of pocket for cleaning. Just garbage.

Hi my name is Elvin. I am writing this review to express my complete satisfaction with the outstanding assistance I received. I liked to give honor where it is due and I believe Beth ** with her warm and caring demeanor gets the job done in a way that I have not experienced in over 16 years of doing business with Cinch. She was confident and determined. I left away feeling assured and also satisfied having a great experience, thanks to her refreshing personality. Please use her as a template for future training and further training in customer service.

Cinch always handles our claims well. They're always on top of everything. It's been a good service. They're always there for the customer appointments. The claim process is very smooth. The reps are always nice and helpful. Sometimes, I have a problem with scheduling, but overall, the techs are okay. The jobs are completed, and feedback and communication are good.

Suffice it to say...I am thrilled at how Cinch customer Service went above and beyond to resolve this for me!

We had been with HMS forever and Cinch took them over. With our first claim, our experience was a little tough. We couldn't get a body to answer the phone, it was all automated, and we didn't get callbacks. But the last three times have been smooth. Our last claim was last month when we had a problem with the dryer. I put a request in the automated system and I made a mistake when I said the manufacturer of the dryer. But I got somebody involved with Cinch and he was very helpful and accommodating. He made a bunch of phone calls and sped things up for us. The tech from Anthony's Appliance Repair they sent did a really great job. He had the parts in the truck at the time and fixed the dryer. We didn't have to wait for him to order parts. They have my vote for being totally prepared, knowing what they needed, and taking care of it quickly. I'm happy with Cinch and I'd tell others to use them.

Run away as fast as you can. My contracts expire in July and I will not renew. Customer service is subpar, agents hang up on you if you don’t like their answers. Providers take forever to respond. Most don’t even answer the phone and make you leave a voice mail. My last 4 service calls have been total disasters, Fighting with Cinch now as their incompetent provider left the house with a natural gas leak, didn’t even look at the tag that the gas company left and never told us why he was leaving. I called customer service and the agent hung up on me purposely.

We have Cinch Home Warranty and they are terrible with their customer service. I first was pleased that my 21 year old Maytag dryer broke and they did replace it with a comparable dryer. First of all, it takes forever to get a live person to talk to. Second, if you have to get an appliance replaced, they will not pay to have the broken one taken away (which I am upset about because what I am going to do with a broken dryer?). Then here is where the problems really started, the GE delivery company told me they couldn't deliver the dryer because it was not ordered with a power cord. I was then asked to call Cinch and see if they would approve the power cord ($28) because GE wouldn't let me purchase it myself. Nope, after 3 calls and talking to a case manager, I was told, sorry, we will not purchase a power cord. What am I going to do with a new dryer that has no power cord? This is unbelievable. We decided to go buy the cord ourselves so we could use the new dryer. I am so disappointed that we pay $60/month and a $100 deductible for them to send an appliance that still won't work. I am appreciative that they replaced the dryer, but they should have followed through by making sure that the whole replacement/install/dispose appliance is taken care of. Now we have to figure out how to get rid of the broken dryer. I will cancel this warranty and find someone else who is willing to take my money and follow through with the full appliance replacement and disposal correctly.

We had a very good experience when we put in the claim with Cinch and the only problem was the company that came to repair. They didn’t let us know when they were coming. They didn't call us back and we always got an answering machine. I'm from the old school and I like to talk to people. I don't like to talk to a machine. But the techs were wonderful. The man was very personable and a great representative of the company. He did an excellent job, knew what he was doing and explained how he took things out and what he put back in. And I like that. Cinch is one of the best that I've ever come across.

It's easy to file claims with Cinch Home Services online. The first experience I had was my entire heating system went out when it was nine degrees outside. It was late, but they sent somebody out. Somebody was out quickly and replaced the entire thing, and it only cost me $250. My washer and dryer both died. It was the washer that I did with them. Somebody came out and attempted to see if they could repair it. For whatever reason, it couldn't be repaired. So, they wrote and said, "We can either send you this dryer or give this much towards it." It was a simple process. I've recommended Cinch to people. I've always been satisfied.

The cost of Cinch is very much in line with our budget plan. We've been with them for three years now and they’ve got a very customer-friendly access line when we submit a claim online. We've used it three times and it's been very easy access and great communication through the company. They always give us a prior notification through a text message and email. They identify who we are to expect and what credentials will be shown to us.

The furnace went out and when I submitted a claim with Cinch Home, it was fairly easy. The tech had a solution to repair, then he ended up replacing the furnace. But he did a good job and Cinch paid their half of the cost of the replacement. Since the moment it was decided it needed replaced, it took three days for the tech to get the new furnace in and so far, its performance has been very good.

I made claims with Cinch Home for my microwave and my refrigerator. I submitted the claims online and it was really easy. In the end, the microwave was replaced and the refrigerator was repaired.

I hate how I couldn't talk to anyone anymore when I call places. Everything's over an answering machine. I like the app. If I know I only have one thing that I need to put a claim in for, it's easy to put it on the app. Someone would contact me in a very short amount of time, which is good. But I had a question last time, and I had to go through a couple of things to talk to someone. But overall, it seems good.

I gotta pay $100 first down, and Cinch Home Services would set up a date where a guy would come out and do the repair. The tech came, was polite, did the job quickly and had no issues, and left. I had one time the contractor came out, and they treated me well. I'm planning on calling up again for another job. There were some parts where it was, “I gotta be there for half the day.” I did not like that part. The work and the guy that came out were good quality. But it was hard for me. I'm an outside repair tech, so I'm gone a lot. When I do get in town, it's hard for me to be at my residence for half a day.

The first year, our experience with Cinch was amazing. We had a generator went a little bit after we bought the house. So, we paid the deductible. They were working and checking back on the order so that part was wonderful. That was the only thing we had to use it for the first year. On the second year, the rates went up some, and then the deductible went up. Then I got an email just recently that the monthly fee is going up. It was 65 in the beginning and now, it's going up to 75. The deductible was 100. And now, it is 150. That is a big increase. I'm starting to contemplate just getting a warranty at the store and have it on because they offer a warranty on appliances up to five years for just one fee and no deductible at all. That might be worth the sacrifice.

I've been with Cinch Home Services for so long. It's worth it. I value it. I know my deductible and I know to send that in. Cinch would contact a repairman who would call and we set up a time. They would either come out and assess and come back. They used to come out and fix it right away. But this time they came out and said, “We need parts.” After Cinch contacted them, they would call me and I deal with them directly. And the contractor would talk to Cinch, and it would be very simple.

You should try Cinch Home Services if you're in need of a warranty service. They replaced some refrigerator parts. Everything has been fine. I have security.

The hot water heater in the basement was leaking, and Cinch sent someone who was able to fix it. He was nice and so helpful. He was answering all my questions if I had them. I also just requested a new service today for the toilet. Submitting claims to Cinch is an easy process because if I don't call, I can just go to the website and request the service there. The customer service reps were good and helpful. It's just I'm still confused about the prices because I have to submit the claim and then put the $200 deductible.

Submitting a claim is not too bad. Sometimes, I have a hard time understanding the representative but it's okay. The techs were very friendly and attentive, and they try to do their best to accomplish the repair. The GFI won't reset in the bathrooms and I got a phone call last week from a contractor. He said he would get back to me this week to set up an appointment. I have not heard from him but I got a call from a customer service rep of Cinch, and he said he would do a follow-up. He gave me the contractor's name and number and told me to call back later this afternoon if I don't hear anything. Cinch makes the correction of any defects a little easier. I don't have to hunt for contractors.

We had problems with our garage door. I called Cinch Home and they sent someone out. That person said he couldn't fix it, but he called back to the office and whoever he talked to said that it was covered under the warranty. They said they would have to send someone else out here because that person did not fix what was wrong. Apparently, there was something wrong with the cables or springs and the part that lifts the door needed to be repaired.

I have been a cinch home warranty customer for 13-years, with 0 claims. My home has professional kitchen appliances. After 21 years my Bosch Dishwasher stopped operating. Was approved from Cinch for a replacement. They offered a product of inferior quality (GE) and one that was smaller than my existing built-in, which would result in spaces between my cabinets. Purchased my original dishwasher in 2003 for $1000 and the exact replacement today is $1500. Cinch will only offer $585.12 for the GE without any further considerations.

Submitting a claim with Cinch Home is a little difficult. I have eye problems and I have trouble doing it online. The last time I had to request for a service, I had a furnace repair and I had to call and talk to a person. I couldn't get it completed online. The rep I talked to was good and in a couple of hours, they were able to send someone out to help me. The tech's service was also very good. So far, I haven't had any complaints with the techs that Cinch sent out. They were prompt and they explained what they were going to do. But I don't like the fact that the deductible keeps going up. The last time I called them, it was $165, so it's close to doubling in that 10 years that I've been with them.

The last few times that I used Cinch Home, things went pretty well and I was able to talk to somebody. A lot of times, people want you to do something online and I'm kind of a little old-fashioned. I'm an older gentleman and I have to talk to people. With Cinch, I was able to deal with some customer service people that took care of the problem in a timely fashion and understood my situation. The technician did an excellent job, too. I was satisfied with the demeanor and the conversation we had. He completed everything and everything is running well now.

Cinch Home Services is responsive because they would send someone soon, but they would not be customer-oriented. When you would have a situation that is unique, like the one that happened to me, they wouldn't resolve it. I ended up paying for that second service, but it wasn't right. The garbage disposal was not working. So, we had someone come in. The contractor noticed that there was some food trapped in there, but at the same time, it was not fixable. So, they decided to replace it. They brought the replacement with them on that visit. That was taken care of that same day.

It's very easy to submit a claim to Cinch. It's all done on an app so you don't have any contact. The app is very simple. The reps are very punctual, and my experience has been good thus far. I filed a claim for a washer and a toilet. The washer was leaking because there was a torn seal in the front, and the toilets were backed up and needed to be repaired. The technician was very nice. He followed up to make sure I got the part, and everything worked very well. The part for the toilet was the next day, but then the parts for the washer took a little longer to come because the washer was a little older. Those timeframes were fine.

Cinch has been responsive and great. They have good customer service. They are always helpful. They give me information, guidance, and walk me through the services. Price was okay. The deductible could go down a little bit, but I'm okay with it. I have no issues with submitting a claim. It's been easy. I had to file claims for the microwave, dishwasher, and refrigerator. The microwave and the dishwasher were inoperable. The refrigerator needed service for the ice maker. I might end up getting new devices for the microwave and dishwasher which was satisfactory because the last owner took care of the appliances. So, I didn't want to inherit any issues with appliances not working as a new homeowner.

The last one I had was the guy came and fixed my bathtub knob in my shower because it wasn't working. He put a new washer and a new water valve. The guy was nice. I liked him. I had another company that come by to take a look at the price and they said they couldn't use them. So, we used another company that Cinch Home Services recommended. Other than that, it was cool. They did a fair job on fixing the water valve and the leak. They also put a furnace in my home. That worked well.

We had a water heater that broke and Cinch got someone here very quickly. The people that were here did all they needed to do. They sent all the paperwork over. Within a week of the issue occurring, we had the new water heater set up. Overall, Cinch's customer service was good. Cinch bought whoever we used to have, and they're definitely much more responsive than whoever that was before. They email or text or call you. They'll try to make sure that if it's a follow-up, you get the same person. They'll also try to help speed up the process if it's an emergency. Their price is a bit high, but everything has gone up.

The dishwasher wasn't working and it was really difficult to get ahold of anybody through Cinch. I had to send a nasty email and then somebody finally got back to me but it took weeks. Then, it cost me $110 to have somebody come out here and look at it and Cinch only gave me $130 to replace it. The contractor said the mother board was not working but who knows what else wasn't working or would be working or not once they replace that. I told Cinch to not put a new motherboard in the dishwasher that's 50 years old. It's not worth it. They ended up doing the calculation and decided on 130 bucks. I got my money back for having some guy come out and tell me this and I made 20 bucks on a dishwasher that cost me over 400 bucks. I'm not sure if it's really worth having Cinch and I wouldn't recommend them.

Submitting a claim is very easy with Cinch, but the people that they have agreements with are kind of slow and it's taking a long time to get things done. It's a little confusing how it works. I've had two different claims recently and one, I thought, was scheduled through Cinch, but then I was supposed to schedule it so it took a little while. Part of the issue was I put the wrong thing in the claim and it was like my pipes were busted for my toilet so we had a week where we couldn't use my toilet. I kept trying to tell this plumber I need somebody out soon. They kept putting me off. I told them what was going on, but then there's somebody else coming out and they thought it was something to do with the shower valve, which was what I put down. Once they came, they realized that it was a priority and it went quickly, but it took a week before they figured it out.

My experience when submitting a claim was very seamless and effortless. The tech who came knew what the issue was with the heater immediately and he ordered the fan motor. They had it the next morning and he came and put it in the next morning. It was during the winter when I didn't have heat because of it and they were really fast and on the ball.

Someone else installed it and we've not had any problems since. It's been two weeks now. However, the price of Cinch is a little bit more expensive than it should be, but I got it. It is what it is. But their reps did a good job when I submitted a claim. They were professional-sounding and courteous.

Our furnace went out. We went for 3 weeks with no heat. It cost us $200 just to make an appointment. Then, we will finally had a technician come out they told us we needed a new furnace. It's been 4 months, numerous calls to the company with no reimbursement. Finally, after speaking with 7 different people, they are reimbursing us approximately $500 for a $5500 furnace. The entire process was ridiculous! We could have scheduled our own appointment and had heat immediately. They play the game of delay and shuffle and straight up told us that they wouldn't have reimbursed us at all if we hadn't called.

Submitting a claim to Cinch is easy and we just submitted one the other day. A thermostat was acting crazy so the techs are coming out today to take a look at it. The contractors have been good so far. We had a dryer issue and the contractor came out and figured out the problem quickly. He ordered the part and then, he came back on Monday and had it fixed. I'm not spending a ton of money out of pocket whenever something does happen by having Cinch.

It's always frustrating when you can't get ahold of anybody. Everything's all automated. It would be nice to be able to get ahold of a live person. But when my furnace went out, they had somebody there the next day. Cinch replaced multiple things in my house. When they replaced the furnace, my extra duct work that they had to incorporate wasn't included. But I didn't have to pay for a new furnace or all that labor. It's $50 a month I have to pay. Cinch sent me a letter saying that the rate has gone up too. But still, you never know when something's gonna go wrong. By the time you pay the $125 and the $50 a month, you just end up breaking even in the end. But I didn't have to pay $600 for that guy when he came to fix my furnace last time. The furnace technician troubleshot what the problem was. He told me what was wrong with it and that he fixed it. He was knowledgeable, competent and informative. He was polite too.

I sent in a claim for the dishwasher and then the contractor texted me that they were coming. They texted me who they were and then another text of who was coming. It was taken care of, and the experience was good. I'm very satisfied with Cinch.

I have something when I needed help to find help. But what I don't like is the amount of time sometimes Cinch Home Services would take to send a contractor and do what they have to do for me. It was very quick to have people to come and look at the water heater. But I got missed in the waiting for somebody else to come back to replace it with the misinformation. I didn't have enough information to know exactly how that should work, what was the next step. I had to keep on calling to know the next step while my water heater still drained. Nobody contacted me to say, "The next step is this, is this, is this," until I had to call them and ask, "What is the next step? It's been a week I've been waiting for somebody else to come to fix it, to replace it. And now, this is how I got the information."

When I bought the house, the hot water heater wasn't turned on. Then, when I wanted to turn it on, there was little bit of water at the top. So, I was afraid that if I turned it on, it was going to start leaking. I called Cinch and they told me what I had to pay upfront. So, I paid a deductible then they paid for the rest of cost. When the first techs came by, they had to take the tank up the steps and they said the unit was too big. So, they wanted to rebuild the steps and a bunch of other stuff. I didn't care for them and I let Cinch call somebody else. And they had a simple solution. They said they could make the tank taller and give me the same capacity. Then it wouldn't be so fat and they wouldn't have to worry about those steps. And that was what I did and I wound up saving myself more than $1,000. So, it's cheaper to have the policy.

Our experience with submitting a claim to Cinch has been straightforward. The website is easy to use. I don't like the communication with the contractors after the fact. With the latest claim, I got like 9,000 phone calls. The only thing that was unpleasant about it was the, "Confirm or we'll cancel your appointment." The last contractor that we had said, "Please confirm. If you fail to confirm, we'll cancel your appointment. You'll have to reschedule."

I sent in a claim for my furnace and everything was great. My experience has been good. I'm happy with the peace of mind that I have with the service. Just in case I do need it, it's always nice to have the backup.

I like Cinch because we have old appliances. and it comes in handy. We're getting a new stove replaced, which is a little bit of a pain in the butt. But other than that, we've had no issues with having anything fixed. I submit claims on the app and it's very easy to use. It explains everything and if you have a question that's not on there, you call and they're very knowledgeable. Also, the contractors have been great but one. He tore my pantry up and broke some shelves and he was not nice. Other than that, everyone has been very knowledgeable and helpful. Cinch has been great and worth every penny.

I used Cinch and they were great and very helpful. It was a bit of an emergency and they responded in a great way. I got good help as soon as I could. My microwave wouldn't turn off. The light and the motor were running all the time and it scared me. The company that they sent was excellent. It worked out really well.

Cinch has been the best. We had a problem with the sump pump and the water almost came into the house. The next day, a repairman said, "I'm in your neighborhood. I got what you need. Can I come over?" He came right over and was done. I like Cinch a lot. My brother's planning to buy here in the community, and we're hoping he buys into Cinch as well. He likes the experience we've been having.

The process with Cinch has been easy, especially now that we can do it online. We just follow the link, put in our ID number, and move forward. However, sometimes the contractors are very far away. They have had to travel two hours to get to our home. I also have to do my own research before I know who's being sent to the house. But we have been very lucky because everyone that has come to our home has been great. Anyone that I know that is purchasing a home, I have always recommended that this is what they do. It is comforting to know that if anything should happen that I can just make a phone call and it's taken care of. I have never had to wait. It's always been next day, two days tops before I can get service.

When my dishwasher was running and going into the cycle, there was water all over my floor. I submitted a claim and it was easy for me because I'm computer-savvy. I had to wait a while because I have an old dishwasher and a part had to be ordered, but when the gentleman came here to take care of it, it was fine and dandy. He was done in no time. It was excellent. Overall, I would highly recommend Cinch.

I've called and utilized Cinch Home Services once since I’ve had them. My hot water heater went out. The response time was good. I was scared. I contemplated calling a plumber myself, but I said, “I got a home warranty. Let's call them.” Cinch contacted the contractor, and he contacted me right away. He did a great job. He worked around my schedule. I had my heater fixed within two days, which is quick for a warranty company.

I had a washing machine that broke down, and Cinch sent a repairman out for that. The issue was an alternator. So, I was waiting quite some time because they couldn't get the part. Then they decided to just pay money for a new washer. I went for three weeks without one but Cinch had already turned it over to the repair person, so I don't think that was their fault. I purchased my washer, and they sent a check right away.

If you're looking for a home warranty, pick Cinch Home Services. I only had to use them once. But it seems good. It was for a microwave. The food had just one day just stopped getting hot. Cinch said I could do certain things online. And I would call and everybody answered. We had to call in. And he was like, “Oh, good news. You’re eligible for a microwave.” And everybody was, “Microwaves don't last forever. So, don't be worried.” The rep was very informative. It was smooth.

About four years ago, we had an issue with our home heating system and it took Cinch Home about almost a month to get it repaired. And that was in the month of February when it was really cold. There was an issue on parts and the guy that came out to look at it said that he could get it from this other location. But the rep at the warranty company wouldn't allow it and said they got to ship it to him. Plus, he was a little bit rude with us.

I was happy with our services from Cinch. Submitting a claim is easy and straightforward. The reps were nice. I put in a claim on my oven that was not working. The first guy that came replaced the heating component, but it still didn't work. So, then they had to give us money for a whole new oven. Everybody was great. Cinch is a great company. Their deductible is high compared to other companies, but they're easy to use and are reliable.

We had a claim for our dryer when two of the things inside the drum broke off. Everything went very smoothly with Cinch. We paid the deductible and got it fixed. The tech replaced the broken baffles and his work was great. Cinch was convenient and easy to use.

I like what Cinch offered. I like their coverage and their rates. So far, they're very good. I've had an air conditioning and a water heater replaced. I've had my furnace looked at. I've had a few things done and their service is excellent. We just wait 24 hours and they had somebody out. When my water heater went out, I phoned them and they had it fixed within 12 hours. So, I can't complain about the service I received from Cinch. The technicians were courteous and professional and they cleaned up after themselves. As far as the price, like anything else, everything's going up, but it's reasonable. Cinch is a great company.

The electrician came out, and I had him check the ceiling fan in the ceiling light in my master bathroom. He changed the light that went out, but the situation was worse than that. It turned out the people who live above me had a leak in their bathroom, which happens to be above mine. So that caused the problem more so than what he came out for. But I'm glad I still had him coming out because I did not know about the leak.

When I had a claim, Cinch handled it. The process was a little slow, considering what the issue was, but they did everything that I could expect for them to do. They gave me the people that was gonna do the work the same day I talked to them. But they told me it would take 24 hours for them to respond to set an appointment. So the company called me the next day and they set up the appointment. They came about two days after that. The tech straightened the problem right out. The waste line from the house was stopped up. It took him a while to find out where it was stopped up at, but he figured it out within four hours. My only gripe with Cinch is that for each claim that you put in, it's a different deposit that you have to put down. I wish that it could be just one deposit if you have more than one issue.

My first experience in April of this year was fine. My oven stopped heating. The repair person came out ordered parts and returned to install.

When I put in a claim, Cinch is responsive. But when I first had this home warranty, the payment was $50. Now, it's $150 per visit. I'm going to evaluate it because if I'm paying for my yearly rate for the service and each time they come out it's $150, why am I paying for the five-something.

I called Cinch Home Services and paid the deductible. Sears company came out, ordered the parts, and repaired the freezer that was freezing up and made it run constantly. The other thing that's still active is my oven. The temperature is not regulated correctly. But we can't find a service provider locally. When Cinch sends Sears, they're fantastic. They know exactly what they're doing when they come out. But the other ones, they're not bad. They're smaller companies. I don't mind that. It usually takes two trips for most of them. That's the only downfall.

I have some issues with the most recent complaint. It was filed regarding my furnace. The techs Cinch Home Services use aren't who you would probably get to do your service if you didn't have Cinch. You’d probably get better quality outside of Cinch for HVAC stuff. The contractor installed a new one, which was last April. Everyone I've had for everything has been great. But the people Cinch provides for the HVAC and furnace might take weeks to get back to me. It has been a month and a half and I still have no furnace for my upstairs.

I submit claims by phone. I give them my number and explain the issue in detail and they are so helpful. They explain how it works and what happens once they put the claim in. I really love it. They fixed my furnace one time and it was a little inconvenient because of the time frame of the weather. But that's not on them because they had to order a part. The people that have come to do the work say I have one of the cream of the crop and to not ever change it. I'm really happy with Cinch. Every time I call, I've had excellent response time and feedback and it covers everything. It makes my life easier. For me it's like a one-stop shop. I'd tell others to get Cinch if they could.

I've been with Cinch for a month now and the people at Cinch are nice. However, at first, they had given me people who kept saying, "Okay. I'm coming." But never showed up. Eventually, they gave me somebody that showed up. It was for a plumbing claim, to hook up the washer and dryer. They fixed it.

I've used Cinch twice and I've not been disappointed. They try to get me someone local that's trustworthy. However, I very seldom ever know who I'm getting. The first time I used them, I didn't know who I was getting. That was mainly because it was a dishwasher that had to be repaired, and trying to find somebody who repairs that type of dishwasher was somewhat difficult for Cinch. Still, they did a good job and they found somebody. A month ago, we had a 50-gallon water heater replaced in less than 24 hours. I called Cinch one day and they were there the next day.

Cinch responds promptly to any issue I have. The services have been good. I called once for my heater, and I just submitted another claim for my refrigerator. I recommend Cinch because I don't have any negative issues with them.

When we bought the house, I asked for a home warranty and they gave us Cinch. They paid for a whole year, but the contract number is the same for whatever reason. The contract kept defaulting to this other woman and our name was never correct. I told them about it a couple of times and they never fixed it. I could never submit claims online and I always have to call. I don't think it was Cinch’s fault, but I always dread calling them. But it's gotten better.

I had a fantastic experience when I submitted my claim. They took care of it. They sent out the contractor pretty quickly. It was all good.

I did a claim on the washing machine. It was very old. They could not fix it so I got a new washing machine. Cinch has been great. However, the deductibles keep going up. It used to be $50. Then it was $75. Then it was $160 per appliance. I don't get anything in writing telling me that.

I wasn't thrilled with the gentleman that came out to fix my washer. I didn't feel I got enough satisfaction from him. I'm still having problems with it and I did exactly what they told me to do. We were home when the air conditioning guy came the last time. He said he rang the doorbell. We figured out our doorbell didn't work. He didn't knock, but we got ahold of him. He said he was gonna come back but never did. We are waiting until the spring when it gets a little warmer so he can come back and hopefully, we're not gonna be charged for any of this stuff because he's been out four times. But other than those, Cinch is a great program. They're very good as far as getting people out. For the heating guy, we told them we couldn't wait three weeks for someone to come out and do our heat. They ended up saying they'd be out there within the next day or two.

Having a home warranty is a good idea and these folks sell home warranties. However, they screwed me over on the last claim, so I'm not a huge fan at the moment. They sent out a technician who said the problem was one thing, and then something that they didn't cover. They seemed very nice and seemed to know what they were talking about, but it cost me four days and they didn't end up fixing it. I was thinking about reaching out to Cinch to get my deductible back. I got someone else who I could have called the first day to come in with a second opinion and they were able to fix it in relatively short order.

Having Cinch Home Services is worth it. But you would have to pay your deductible upfront, which turned out to be legit. And would have to talk to people who may not fully speak the language as well as they should. Other than that, it was good. Everything's outsourced now. I didn't like Cinch at first. I was suspicious. And when I told the rep it was a drain issue, she said that was not covered. I said, "I'm looking at the contract here and it says waste line." She didn't know that a waste line and a drain was the same thing.

When we purchased the house, apparently, the upstairs heat exchange unit was older and wasn't working right. Cinch worked perfectly. The repairman was very impressive. He was from Martin's Custom Air Conditioning. He couldn't find out what was causing the breaker to trip off, but he saw leaking fluid and it was kicking off the breaker so the thermostat would go out. He wrote it up and sent it back to Cinch. The second time, it went out in a week and a half. He came again, wrote it up and recommended replacement. Cinch replaced the whole unit, and it cost us about half of what a new unit would have been out-of-pocket. We will renew at the end of the year because our experience was so positive. I wish it would have covered some other things, too, but it is what it is. Cinch had done good service for us, and we're pleased with them.

In the past, submitting a claim was a simple thing. Whatever the issue was, I made a phone call and Cinch, in turn, would assign a company to my issue, and then the company would come out here and fix it. If they cannot repair it, they replace it.

It has been a hassle. The built-in microwave oven went off. There was no power to it. I had someone come a week later to repair it. When he came, he repaired it and left. Two days later, there was a loud bang and a flash when I went to open the microwave oven. They came again a second time and said it needs to be replaced. I've been waiting patiently since before Christmas for replacement of my microwave. I keep calling but I get no one. But the operator would say, "We'll take care of it, we'll take care of it." I'm a single man. I do most of my cooking with my microwave. It has been three weeks. I haven't had one. First, they said it was the holidays. Then they said something else. I don't know when I'll see my microwave again. I've been calling Cinch and they have been connecting me to ER Appliance Repair. And between the two of them, I haven't gotten anything done. I'm gonna have trouble if I have another claim.

Cinch Home Services would give me a name of the company that would call me. However, some of them I had a problem that I wasn't satisfied with. I had to call back three times and I still had the same problem with my refrigerator freezing up my icemaker. I had two reps who previously came out and went in, and one put some seal in it and said that it would hold. It held for a while, another one came out and took some parts off and replaced them. It lasted until the six months was over, but it froze back again. Cinch had sent someone out three times but I kept having problems out of it. I was just paying the deductible over and over and it wasn't getting quality service. So, we went and called the company and they sent someone out to check it, and they replaced the parts at no charge.

The service has been overall really good. Sometimes, things are really fast-moving. We've had a few claims. It was kind of an older house we moved into. We had a claim for our oven, and the appliance people came out pretty quick. They evaluated it, sent their stuff they needed to send in, and then we heard back that Cinch was just gonna pay us to get it replaced. That process was really smooth. We've had a ceiling fan claim that took a little bit longer. But that was more on the end of the repair company. We also had a plumbing issue and that also was taken care of pretty quickly. So overall, our experience has been positive. We're happy with it.

I've had a good experience with Cinch until now. The claims part was very simple. All you have to do is call them and then, they text you back and let you know who your repairman will be. But I've been waiting almost a month to get my washer repaired. The washer wouldn't do anything and the guy who came out said it needed a belt. He came back with the belt but then he said it was the motor. He gave Cinch the information that he couldn't find a motor. It’s over 20 years old and they probably can't find it. He was saying it needs to be replaced. I've been back and forth with Cinch and they keep giving me the runaround. People who ask about Cinch should go somewhere else.

I have a very expensive disaster of a LG refridgerator bought in 2016. Here we call these faulty products lemons. This fridge started having trouble in 2017, and has had to have what i have come to call tge trufecta (the compressor, condenser, and evaporator), as well as several other parts replaced every 2 to 3 years ever since. In 2021 it went out right before Thanksgiving, needed tge trifecta replaced once again, but because if shipping delays and a faulty replacement part, I did not have a working fridge till after the New Year. This year it went out a week and a half before Thanksgiving, and once more had the trifecta replaced after the holiday. It tgen started having cooling issues 3 days before Christmas, and needed tge frudge heater/defrosting unit as well as an electronic panel replaced, 2 days after the holiday. Again, despite my many requests and its long history of issues, Cinch refused to replace the fridge.

Cinch offers good value. I like the flat rate. It's just the deductible no matter what the actual repair cost is, and submitting a claim was good. Everything was done through the computer, then it was followed up with a phone call. The repair people were above average, and the service went very well.

Horrible experience. Had problems with sewer. Cinch sent a company in which the technician did not speak any English (**) and clearly did not know what he was doing. Had to hire a private company. Cinch made me pay $165 for nothing.

I did a refrigerator claim with Cinch. The process of requesting for a service and getting a proper service technician in a reasonable time, within a week, is always good. That's consistent from Cinch. But if it is involving a claim, that's a painful process. Usually it takes at least two months and in that whole time, to know exactly what the status is becomes very difficult to track. The reps try to be helpful but I don't know if they have the latest updates in the system.

I've been using Cinch's services for the last three years now. Submitting a claim has been very good. I had claims for the washer, dryer, water heater, and refrigerator. They fixed them and they got them working. The techs were quite forthcoming about what the issues were. Cinch is efficient in settling the claims. My general experience has been good. I wouldn't hesitate to recommend them.

My son gave me the number and I called and told Cinch Home Services about the claim. They called me back and set the claim up. It was easy. The guy came and looked at everything. He even double checked. Our son had taken a picture of what it looked like. The tech went back down and looked again. He cleaned it off and it wasn't a crack in the pipe. It looked like it was. Everything was good. They took care of it. The tech was very nice, knowledgeable and tried to help. He said in six months we need to check it to make sure nothing changed.

The gas wouldn't kick on in the water heater. I'm not comfortable with messing with gas. I called them and the person was out a few hours later. The plumber guy was super nice and helpful. In and out and was quick. It was a $250 deductible and I didn't have to sit here and possibly blow up my house, so I was happy with it.

I didn't have any problem when I submitted a claim to Cinch. The one I submitted was for my water line. I was hearing water under the house. I called them and explained everything to them. The next day, someone called me and told me that they would be out Monday. They came out Friday. They looked at everything and told me that they were gonna submit the claim and let me know what was going on. They called me back Friday evening, told me that they would be out that Monday. They came out and they repaired everything.

Overall, I had about 15 hours collectively on my side in hold time and wait time on the phone. Over 11 days for the claim to be processed, and went through two different companies in order to get a service team out there to service my AC unit, even after I provided them with all the proof and documentation that my AC unit was working before it went out and before I bought the house. Cinch did everything they could to not pay for the claim until I finally brought them the final home inspection results showing that it was working by proof of the home inspector. It was a big hassle. I don't know if I really ever wanna go with Cinch again.

Our air conditioner wouldn't work so we had to do a claim with Cinch. I just called the warranty thing and they got it fixed. Customer service was trying to find out the particulars. The company that did the service told me right upfront that it would be slightly over 24 hours before they would be able to get out here and do it. That was understandable because it was in the heat of the summer and the AC guys were really busy. A lot of people would have been put out that Cinch didn't get somebody out there right then but we just went and got a motel room for that night. When we got back the next night, the air conditioner was running. It's now working as a heat pump instead of a air conditioner. The compressor is a little iffy because it's still pretty noisy. What went out the first time must have been a capacitor. I was pleased on the whole.

The claims process takes impossibly long. We live in Texas and our air conditioner went out when it was 105 degrees. It took them five weeks to get it fixed. Also the people that they sent out that work for them didn't know what they were doing. They misdiagnosed it three times. The guy from Sears didn't know what was wrong with it. Overall, it was a terrible experience. Warranties are kind of worthless in my experience. I wouldn't recommend Cinch to my worst enemy.

A couple of years ago, I was ready to drop Cinch Home Services because we couldn't get a technician. I'd have to wait and call several times to get a technician assigned. And it would go on for weeks and weeks. But they seem to have changed something and things are better. So, they've improved. We stayed with them and I haven't thought about leaving them.

In the 18 months I had a Cinch Home warranty I only made one minor claim for a hot water heater. The technician that came out confirmed that hot water heaters were covered under my policy, and recommended that the unit be replaced because of sediment build up. However, despite the contract clearly covering covering replacements for mechanical failures due to sediment build-up, the claim was denied.

We opened the home warranty because the air conditioning unit on the house we were buying was old. It worked at the time of our inspection but after we signed the papers it stopped working. We filed a claim and it was denied. Cinch said that the air conditioner had not worked at the time of the inspection. So we got a copy of our inspection report and sent that over. They denied the claim again saying that the air conditioning unit was too old to qualify but there was nothing stated in the warranty about age of the unit. So then they finally agreed that they would pay a portion of the repair part.

I bought my house in March of this year. Unfortunately my heating system isn't working and I had to file a claim on November 3rd. They sent a technician out on Friday the 10th. A few hours later I got a phone call stating that they were sending another technician out to my home. Monday the 13th the 2nd technician came and said my oil furnace needed to be replaced. It is 47 yrs old and not working properly. My house fills up with exhaust fumes when it is turned on. For 2 weeks I had to call about my claim and kept being told it was in research. They were looking for a replacement furnace. Come to find out they all lied to me about it being in research. It didn't go into research until November 27th. The contractor called to tell me that the furnace was being ordered and was to be delivered to his shop December 2nd. We made an appointment to have my furnace replaced 12-5. He called to reschedule because he hadn't received the furnace yet. He called the company that was to deliver the furnace and they said the furnace was there but that the order had been canceled by Cinch Home. My technician called Cinch Home and was told that another one was ordered and would be delivered to his shop today the 8th of December. It has snowed here and been below freezing alot! It's been 35 days since I filed my claim and I still have NO HEAT! And no idea when I will even get heat. I have kids and animals. They are the worst company I've ever dealt with.

I just submitted a claim with Cinch Home Services. It was fast and very professional. They told me what I needed to do. I had to pay $130 for the contractor to come out and look at my central air unit, and they came out in a timely fashion. The tech was wonderful. He took his time, let me know about different stuff and what I need to do in the future. I told him I want him to come out all the time.

The customer service of Cinch Home was awful and my experience with submitting a claim with them was very poor. Their website was glitchy and the selections there weren't optimized for what they offer. For example, I have two cooling units and two heating units in my home. Cinch covers all units, but when I tried to select them on the website, it did not let me submit multiple claims. When I called customer service, they told me that I was not eligible for multiple units. But when I spoke to membership services, they told me that I was covered, then they put through the request. The membership services representatives were helpful. I ended up escalating to two separate supervisors who were helpful as well.

My experience with Cinch was good. The representative that we had found a problem that the homeowners tried to cover up when we bought the place, which resulted in them giving us a brand-new furnace. So I'm in love with Cinch. I had no problem submitting the claim. Everything was seamless. They were out within two days. The tech was very thorough. He said they couldn't do anything with our furnace. They have to replace it. So we got it replaced. The technician that came out thoroughly went through and told us everything that was wrong. We were very grateful because the system could have killed us in the house.

I had an AC problem and I had to pay the full price to have the techs come out and repair something. It’s $100 for a service call and $70 to fix one little thing. It doesn't make any sense to have a warranty if they don't do anything. Even the guy said that Cinch won't pay for anything unless it's absolutely broken, dead and there's a lot of evidence. He also said my AC has probably got two months left. I might as well just hire another AC guy and pay for it myself. I don't see the point of this service if there's nothing they pay for. There's no value added. I wouldn't recommend Cinch to anybody.

My experience with Cinch has been good. Their price is high. But this is my third year with them. I submitted a claim on the phone the last time I had a problem. Their customer service was very good. They called me up. They sent for a repair person. I also received a call from the company that was gonna come over and check out my refrigerator within a day or so and made an appointment. Then they came out. The tech was a nice young man.

They have the most wide-ranging coverage for the most responsible price. Everything seemed to work out really well when I submitted a claim. I've had a problem, I called them, they hooked me up with the person to come out and take a look. Their claims process was very easy. I don't think I've had any problems with them. I would definitely recommend them to others. Everything has been a very positive experience with all of Cinch. The last time the person came out, there was a little extra problem. They had a junior person come out. He was working on something a little outside of experience. But I called them and they got the more experienced guy in, and that was all good.

My disabled son bought a home and a warranty from Cinch. After moving in half of his home had lost the electric socket power. Cinch charged me to come out the fee and sent an electrician. The electrician said the panel box was bad and left. I filed a new service request and they sent no one out and charged me the fee again and said that it was done wrong and not their responsibility that my son had wired it himself. He is blind and did not touch the box. They charged me twice and their contractor left the panel box open and exposed. Waste of money to buy from them.

We've told several friends to get Cinch. It's great, but just make the call and don't touch anything. When we bought the house, the previous homeowners bolted the appliance that we had an issue with to the floor. My husband unbolted it for the technician to come. When the technician came, he said that he couldn't touch it 'cause my husband unbolted it from the floor for them. We didn't know that. My husband was just trying to do a nice thing and help the guy out to get it off the floor.

We've submitted a couple of claims to Cinch. Submitting the first claim was easy. The one thing that we were surprised about was that there was a fee we had to pay in order to submit a claim, and that seemed weird because we'd already paid for the warranty. We did not like that at all. Other than that, there wasn't anything wrong with submitting the first claim. The second claim was hard because the people couldn't figure out how to file a claim because of the category of the problem. They ended up filing it under plumbing, but it had to do with our sump pump, which turns out does not exist in our house. The inspector said there was one but there isn't one. Filing the claim was a pain on that one because they didn't know what I was talking about. The people at Cinch didn't know what a sump pump was or how to count it or what category to put it under. It seemed like they didn't know what to do with the troubles I was having.

My experience was completely not what was initially explained to me. You couldn't submit a claim online and it would force you to call, which is all purposeful so that you would give up and don't put in a claim. Also, the deductible I was supposed to be paying was $75 but they charged $100 because they say that there are additional costs that they incur after COVID. If that was the case, they should have just made their deductibles $100.

I had plumbing issues and it happened on the weekend but apparently, the home warranty that I have with Cinch doesn't cover on the weekends and they didn't try to work with me. I had to wait until the weekend was over and then put in the service request. The contractor wasn't able to come out until Thursday of that week and they just took some pictures. They had to put in the service in order to fix it. There was backed up sewage and I had to wait almost two weeks for it to get fixed. They said that there was a clog in the toilet and they fixed that. But then, the issue occurred within two weeks and they tried to do it again but the issue occurred again. I don't think they went out far enough or actually went in to get anything unclogged.

It takes a very long time for Cinch to get the provider out to the home and the provider is always so far away. Most people do not wanna deal with this warranty at all. I had our air conditioner heating unit go completely out in the hottest month. I'm 69 years old, and I had to wait a month to get air conditioning. The technician had to come all the way from Baltimore. That was ridiculous. First, he came out and he thought it was a part. The first visit was on a Friday. I don't understand why they're in that business and they don't carry the part with them on their trucks. I had to wait until Monday.

Cinch has been very good. The first time submitting a claim was very easy. They took care of it very quickly. The second time, I had some issues with the technician that came out. He didn't file the paperwork, so they had to get on his butt to get it. After they did that, they got me the money to replace my fridge. The tech came out right away on a Friday and it took three more Fridays before they finally resolved it. The fridge was broken for about a month. Not having your main fridge in your house for a month is kind of an issue. Cinch was communicating with me, and telling me they were having problems with the guy. But that was not my problem. That was their problem, and I just wanted it resolved and taken care of.

The few times I've had to use Cinch, they've been good. I like the way it works. If I got an issue, I call and they take care of it, which would have been very expensive if I had to pay for it all myself. The last problem we had with the drain, they had a guy come out within a couple of days who fixed it. Also, the price is not too bad, although they could lower the price a little more. My deductible went up considerably. Other than that, I'm gonna stick with them as long as I can.

The service of Cinch has been good. When I've needed it, it's done the trick. It's a nice security blanket if something goes wrong knowing they're just a phone call or a message away from getting service. I had claims for a water heater, a leaky shower and a furnace issue. I had to pay extra for the water heater. But the rest were good. Everything works too.

With another company, I didn't have to pay the deductible until somebody came out to do the service. I was able to schedule everything upfront. With Cinch, I can't even schedule for the service until I make the payment. They ask for payment upfront before even knowing what the service is needed for. You might not have $200 in the middle of the night to make an appointment. Also, the service is not scheduled quickly. I could still wait a week or two before service is provided. I've also experienced a time when I had to cancel a claim because whatever I needed to fix was all of a sudden working. There was a turnaround with getting my money back.

In the beginning, it was a bit hard to understand the copay but Cinch has been responsive. Several times, I've had to call them and remind them the job is not complete. So, they would reopen it. For the dishwasher, we were waiting for a month and a half to schedule anybody because they would keep cancelling. The plumbers five times because they would fix one thing and another thing would go bad or start to leak. They were here just yesterday because the garbage disposal was backing up in the dishwasher. But Cinch covered everything for that. Also, customer service has been really helpful with explaining.

I submitted one claim and that went as smooth as it could have gone. I paid the amount that I need to pay, entered some very basic information, and that was it. Then, I got a text on my phone from Whirlpool directly, which is the manufacturer, saying that they were gonna send a dispatch out. Apparently, the contractor was a Whirlpool approved manufacturer repair tech and not just a random nobody.

The service has been great. We had one reason since we've been here to use the home warranty, and everything went smoothly. I just called the customer service, and they did everything for me. They told me the company name and the date that they'll be coming and that they would contact me a few hours before they showed up. I got a text from the company saying the guy would be here at a certain time, and he was. Cinch asked if everything was good, and I said yes. Overall, making a claim and getting the issue resolved was flawless, and everybody was professional.

Cinch’s service is fantastic. I had to use them for an issue in the bathroom and it was incredibly easy. I didn't even have to talk to anybody. It was all done via the app. Cinch sent out a company, Company One, who did an estimate. But I was not notified that Cinch had to get a second opinion so the only thing I saw was an email that I got from them that they decided to go with a different company. It confused me because I didn't authorize anything. I didn't get emails saying why and when I called Company One and asked them if they referred me to somebody else, they said they didn't do that. So, I had to call Cinch and they said they wanted to get a second estimate.

To their credit Cinch did call me and refunded my original deductible and due to the fact that the kind woman seemed to actually listen I'm going to give them another chance.

I was surprised that there was a $200 deposit to put in any claim. We had a claim that we submitted for our hot water heater and that process was frustrating. It took a while to get any update or response. We were out of hot water for three weeks. I had to reach out to our Realtor. She got in contact with somebody that she knew at Cinch that was a higher-up. They contacted me, and that was when it was escalated.

I don't like the wait time when filing a claim with Cinch. It's hard to get to the whole prompts when trying to get somebody to talk to. They want you to do it through the phone, and it's hard to give a detail of what's going on. When I saw a leak in my basement, I thought it was a plumbing issue. The plumbing people came and they found out that it was a leak from the back of my refrigerator that was going down into the basement that was causing that leak through the wall. They had to call in somebody to come and fix the refrigerator, which they’re still working on. They’re still waiting on a part. This is the second time the repairman's coming in for the refrigerator. He's very responsive. He explained the issue to us.

Cinch fixed a dryer, but I wouldn't recommend them to anybody. If you want a claim, you call in, and before they'll talk to you, you have to pay $115. Whether they do anything or not, that is neither here nor there. Their mindset is to say no first. They blanket cover everybody for nothing. They sent over a plumber with the lowest rating in the area and he said, "They're not gonna replace it, but I'll replace it for you." Our water heater was 10 years old and it was broken. They said the water couldn't be above 85. It wasn't supposed to be 85 psi. It's supposed to be 65. But all houses, before they changed the code, didn't have any pressure regulator. Now, they do. I was a builder before I retired and we never had a problem with the water pressure. I called up the city and that part of town is 85 psi.

I talked with Cinch earlier last week and was going to cancel my policy. I talked to a very knowledgeable lady and she convinced me to stay with Cinch. When I had a problem with my gas range, I paid my $200 deductible and my $15 service fee. They told me that someone would call me to set up an appointment. I received two text messages asking me if I needed help setting up the appointment. I responded yes on both text messages. But I have yet to hear from anybody at Cinch or an authorized repair person to tell me that they've received my service request and when someone will be out.

I don't find that Cinch is responsive. They don't come out right away. The woman I bought it for in our condo had to wait a very long time to have her refrigerator fixed and one guy didn't do anything. I try to get them on everybody that I sell houses to and I get awards every year for it, but I'm not real thrilled with the service that I got myself.

I've had a couple of good experiences. But the only reason I'm holding on to the policy is because I have things that I'm afraid might break. Other than that, Cinch can go straight to hell. In the beginning, they were very responsive. I had a dishwasher issue and the tech came immediately and fixed everything. But recently, there was a complete lack of communication and the ability to find the appropriate technician to fix a Maytag washing machine. It was a clown circus there. A rep would tell me, "Somebody's gonna call you. I'm gonna send this up to chain of command higher." But it was lip service all the way around. I have cancer and I bought this policy so I would have ease of having things fixed. I had to log things to the laundromat. They made my life a nightmare for 30 days over a washing machine. They finally found a technician so it wasn't a complete waste of time. The tech was good but the process was ridiculous.

Working with them has been great and they've been very helpful. I've had a lot of stuff in a few months and they've repaired everything. They've gotten techs to my house fairly quickly and the techs have been knowledgeable. If I didn't have Cinch, I'd be paying thousands of dollars for repairs.

Every time I called, whatever issue I had was promptly taken care of. But in the last year or so, service hasn't been quite as good as it was in the past. There was a decline in the caliber of the companies that were sent to do the work. I have a water heater that has been giving me issues for five years. The first person who came to work on it showed me what the problem was, did some work on it and told me I could do the fix myself in the future and prevent service calls. So, I had been doing that. I was really happy because he trained me on what to do.

Submitting a claim has been very good. They are very prompt in getting a service tech out. Recently, I didn't have any heat from my heat pump. The tech was very thorough in going through the whole system and checking everything to make sure everything was working properly. He found something that was wired incorrectly from a previous owner. He got that rewired and offered to clean the coils on the heater for free. That was great.

I had a claim with Cinch. One of my toilets broke, and I was not satisfied with how they handled it at first. I didn't like this whole impersonal, computerized, long-distance, and fill-in-the-blank on your repair they needed. It was probably because it was a weekend, but I never got to talk to anybody until the actual repair person called me. But once the information got to the actual vendor, they did a good job. They found out what was going on. Based on the emergency and the necessity of the repair, they scheduled me as soon as they could. And they came and fixed it. No problem. The techs were good.

The service is easy to use, and it's not expensive. I've used Cinch twice, and the claims submission process has been simple. The quality of the work was excellent too. Overall, Cinch is good, and I'd tell people to use it.

It's a good idea to have a home warranty, and Cinch seems reasonably priced, but I've had no reason to use it as of yet.

We had Cinch in our other house. When we moved here, we got it again in this house. We had to replace our dishwasher in our other house and the furnace. And they were great.

It takes a minute to get through to Cinch and they've gotten expensive as well. I went from paying 100 to about 250 every time I call them out. It's 200 and some other fee they throw in. I'm displeased about that. However, I like the fact that it is warranted and it's guaranteed as well. I've called them out to service things and they send someone within a couple of days, then I get things taken care of. In early October, they had repair people come out for a plumbing issue. They had to clean out my main line, then they came back and did one of the upstairs drain because it hadn't come unclogged. They told me I had a 90-day warranty.

My air conditioner went out in the summer and when I tried to submit a claim with Cinch Home, I had to go online and file through the internet. I couldn’t talk to a human but there was an 1800 phone number to call, so I tried that. But they sent me through several loopholes, then finally, it brought me back to where I started where they said that I had to go online and file the claim online. Also, the process is too hard to navigate around. It should be more simple for people who aren't comfortable with doing everything through the internet.

It's been positive with Cinch. I like them. The reps are able to answer all the questions I have. I asked, “When do I have to recertify?” They let me know the date so that I'm aware, and I put that in my calendar. They also tell me how much to expect it to go up. They let me know what's going on. I submitted a claim to have someone come out and service my stove. I was smelling gas, and two of my burners weren't lighting. I paid the deductible and someone came out.

In one of my claims, the contractor showed up eight hours early and got the issue fixed, but I continued getting messages to verify and schedule the appointment. But I've already made the appointment. Everything was fixed. The problem is I do not have a smartphone, so I can't just go to my flip phone, click on that website and answer all of the questions they send me. The contractor called me and said, “Hey, has this been done? My guy says it's been done.” I said, “Yes, it's been done. I don't know what all these messages are.” He said, “Well, they keep contacting me too.” He wasn't happy. So it's a smartphone issue.

Our dishwasher broke down and the tech came out and tried to fix it twice. Cinch was gonna give us a different dishwasher but they didn't offer the same quality and color. So they gave us a buyout and we bought one for 150 more than what they gave us, but we couldn't get the check from them for months. Cinch is very hard to get ahold of. It takes a while to get in contact with the person. There was going back and forth trying to get ahold of somebody that could work with us on the check that was supposed to come. Then it was only after my husband wrote a bad review when they contacted us.

Cinch was fine, except that they raised the price without letting me know. When I have a claim, I call them up and they send someone out and ask what the problem was. But I had to pay to have them come out before they even looked at the issue. It was supposed to be 99 and then it went up to 149. But they fixed the problem and I had to pay nothing else. The tech was very nice. He fixed the garage door, and then he said I need rollers because they were cracking. They were fine. I also had a claim for the dryer and I had no problem with the tech that came out. The techs that came out here were very informative.

We had a single-family, four-bedroom home that came with a home warranty program and when the year came up, we thought we no longer have a home warranty program. We got a renewal in the mail and it was from HMS, and much to our surprise, we could renew it. We decided the house was big enough and there was enough electrical stuff in the house that it might be worth it to keep the home warranty program. So we did. Occasionally, when something comes up, it's nice to have insurance that covers whatever breaks. So, we just hung on to it. At the 15-year mark, we moved. We sold our house and because we liked the home warranty program, we insisted that the sellers provide us with the home warranty program. And they did. So they paid for the one year and then we've kept it going since.

After I learned the way Cinch worked, it was better. I had a claim last year for a water pump and they told me I had things hooked to the lake towards the irrigation system for the yard. I had placed a new part to it. I called the company that installed it 15 years that got experience with it and paid them. I submitted the bill to Cinch and they said I was supposed to call them first. I asked if they were gonna reimburse me this amount that I paid over the deductible and they said no and that they didn’t have the pump on there. It wasn’t my fault. Their sales rep said it was good.

I had to file a claim to Cinch on my furnace and my air conditioner. They sublet it out to Sears. Cinch doesn't control the technicians, but I did have quite a bit of issues with Sears, and Cinch was not able to find anybody else in my area to take care of it. So they kept sending Sears, even though, at one point, the technician for Sears pulled up, took a photo of my house, and said I wasn't here and left. I was not very happy. I finally got on the line with Cinch again, and the earliest that I could get in was a week and a half later to get somebody else from Sears to come back out. So the claims process, not on Cinch's side, but on Sears' side has been atrocious. It's not something that Cinch is doing. The customer service with Cinch was okay. It was kinda hard to get ahold of somebody to talk about what was going on. But whenever I did get ahold of someone, I was able to talk them through what was going on, and they were able to work through it with me.

Submitting a claim to Cinch has been miserable. They have an online system in which you submit your claim and you would think, "Oh, that's simple and easy." You have to have the serial number that's on your unit, and that makes sense. The problem comes in if you're someone like me and if you have two units. You have to submit two different claims for two units even though it's only one service call. You're only supposed to pay the initial fee for them to come out but because you have to submit two, they will then schedule you two different appointments for the same problem and they charge you twice, which is what they did for me. They charged us twice for something they were only supposed to charge us once for, which I found out later.

It's been over a month since my hot water heater went out and the plumber let Cinch know that it needed to be replaced. But I've been back and forth with Cinch and with the plumber. I didn't call them today because it's to the point where you just get frustrated as a consumer and I'm tired of dealing with them every day. So, I'm not gonna renew with Cinch when it's time because I'm not getting the response that I need when something breaks. This is major. But if it would have been something like my air conditioner on a hot point in the year and not getting any kind of response or urgency on their part to get it repaired, it's annoying. I pay good money to come through and have a home warranty and have my stuff covered.

My HVAC went out on August 6th and the claim was submitted as a medical emergency. But it took 21 days to finally get to the end result of a brand-new unit, which was recommended by Cinch's approved technician in the beginning. Every response was that it was in research and they were waiting to find the part and get it shipped. All of it was a calamity part on behalf of Cinch and I was displaced from my home for that number of days. I recently had a claim regarding a toilet and I finally got an override to contact a plumbing company that could come to my home. It was on a Sunday and both toilets were out of commission. I recently got a voicemail that Cinch is going to pay some on that claim that I turned in. That was resolved within 7 to 10 days. But I already had a bad taste in my mouth.

Using their website is a little frustrating 'cause sometimes I have a question I wanna ask before I proceed. But there's nobody to ask. I can call but it's hard to find a phone number. It's almost like they don't want me to call. Eventually, if I go through enough screens, I can find a phone number. When I called, I got my questions answered. A month ago, the washer needed some repairs. The tech had some difficulty. He repaired it but there were other issues after that. He had to come out three times before it was totally repaired. The contractor couldn't get a part. It was a month and a week that I couldn't wash clothes.

I'm not happy with Cinch. The tech who came from Robertson's had no idea what he was doing. So, it was a little frustrating that it was getting to 80 degrees in my house and he told me that my unit was too small for my house when that was not the case. Then, I had to pay $300 in refrigerant and nothing was fixed. So, I said that I just wanted to cancel my home warranty because it didn't do anything. They declined any help. If I wanted to, I could dispute it but it wasn't even worth it. I'm not gonna renew. I ended up paying $9,100 for HVAC. This warranty is a waste of money.

Cinch is easy to use. We submit claims, most of the time, online, and we get the company name, but it depends. Sometimes I have to call them to set things up and I'll deal with them that way. Besides that, the repair people have been great. Recently, our dishwasher was rocking. Something was wrong with it, and the guy came out, explained everything and fixed it. Cinch is sort of a safety net, and it's nice, if we're not prepared for things to go wrong, to have that kind of insurance to help cover things.

We have Cinch for our private residence, and we are on our first renewal with them. I've tried to use the online platform for our claims and it wasn't very user-friendly for me, but I'm not a tech person. I always call, and their customer service is good. When our HVAC system went out, we called and gave a deposit first to be able to talk to somebody. It was an automation, then we got somebody to talk to us, and they figured out what our issue was so that they would put somebody in contact with us. Somebody contacted us, then we dealt with that person, and that person is the one who came out and took care of the issue. They took forever though. We had no air in the middle of summer for about six weeks, so we had to personally buy a window unit and all sleep in one room.

I used Cinch for my dishwasher and if the problem wasn't one thing, it was another. The online part is difficult to navigate. It also seems that their customer service over the phone is outsourced, so I could barely understand the customer service person. That was a pain in the butt as well. Cinch ended up sending people out, and when the issue wasn't what we thought it was, we had to get it replaced. I had to call three different companies that they hooked me up with just to make sure it was getting replaced. We've been trying to do this for the last three months, and my dishwasher is getting replaced tomorrow.

This will be my last year with Cinch, and whenever this is done, I'm not gonna renew. The deductible is so much. It's $165. Also, I submitted a claim for my washer three weeks ago. It was for a water pump and it took a week until they got the part. They replaced it, but I don't think the problem is solved. There's still noise in my washer. I looked for the repair company's phone number and I couldn't find it because they didn't give me a receipt. The repair man just said, "You're all set" and walked away.

Cinch has been good. The ice maker part of my refrigerator wasn't working, so I called and made an appointment. They had a repair person come out and fix it, and he was good. He was very friendly, talkative and knew what he was doing. The only issue I had is that I had to get a filter for my refrigerator when they did it and I paid for it. I called Cinch back and asked them if I will get a refund on it and they told me I would, but I never got one. I never heard back from anybody.

Cinch itself has been okay but the experience depends on who they're sending out. Recently, the stovetop wouldn't work. My husband checked the breakers and they all looked fine. We called Cinch and paid the $115 deductible. They sent out a technician who was extremely rude. All he kept saying was, "They made a mistake because I'm supposed to be working on your washer, not a stovetop. My company doesn't even work for Cinch because they have a hard time paying out people." Then he left. I called Cinch back and told them what happened. The rep looked at the claim. It was loaded as stovetop but got switched somewhere along the line down to a washer. She apologized. Cinch did a great job of handling it. They had a technician come out. It was the same technician that they sent the previous time, and it ended up being a breaker.

When I signed up with Cinch, it went well. So far, they've been very attentive. I had one claim for a gas leak and they were able to come out and deal with something that happened to the furnace. The tech was very cordial, organized and neat. It was good. The benefit of having Cinch is their high-quality workmanship and it depleted the worry of how I might get this done and research who's gonna be good to come out to the house.

I recommend not paying for a Home Warranty Plan but creating an emergency fund if you are able to. My experience with Cinch has been less than satisfactory. If I could give the company a negative infinity I would. We have been waiting since July 2023 and counting to have our HVAC repaired. We have gone most of the summer without air conditioning and now heading into the winter months with our HVAC still not fixed. Instead of taking full responsibility Cinch, Cinch’s intermediary and Cinch’s Technician has pointed fingers at each other for the various mishaps. I believe there needs to be more regulations in the State of Maryland for this industry to protect Maryland residents from poor service and mismanagement of claims.

We have had a repair person out her at least 6 times. The repair person even called Whirlpool. They have replaced nearly everything on this washer. STILL NOT FIXED. I am beyond frustrated. This washer is 9 years old.