Cinch Home Services Reviews

I did my claims online and that was very easy. Cinch has its own air conditioning service in the Dallas Fort Worth area. They just told us who was doing the work, when they were coming and if was it okay. I hit confirmed and the techs showed up. They were really fast. We have an LG refrigerator. It's broken six times or under the, "They'll fix it forever," mode because it's a nasty refrigerator. Cinch repairs were the only ones that had been able to fix the refrigerator and make it stay fixed. I'd recommend Cinch. They're doing an advertisement right now in Sam's Club. When you walk by, they have a little booth. When I walk by them, I always say, "Best home warranty there is."

Cinch has been terrific and make the service very smooth. They send the people out and generally, it’s a quality repair when it’s done. So, I’ve been very happy with them. We’ve kept this program for 20 years and they’re great. They spread out my expenses, because invariably, you have a thing where suddenly a $1,000 item breaks down and you got to come up with $1,000. So even though it may cost me over time, it's a nice steady amount every month that I can rely on with the occasional visit charge. I like that confidence to not be worrying about getting a $10,000 bill out of the blue.

We had a sink clog again in our kitchen and we were a little frustrated with Cinch because every time we kept trying to do the claim online, it kept telling us we already had an order for that. It wouldn't let us redo the order even though we're allowed to have three orders at a time. So, I could not do it myself on the Thursday before they came out. I called Cinch and they couldn't do it either so they asked me to call back later. I did but they still couldn't do it so we didn't get it fixed until Friday. By that time, it was too late to get on the schedule for the plumber so we had to wait until Monday. That's four days with not being able to use our kitchen sink. It was a technical issue that should not have happened. We have the same tech all time and he’s always great. He knows a lot about what he's doing. This is the third time he's been here, so he knew what to bring to fix our problem. He was out of here within 30 minutes.

Cinch saves me money. They’ve done what they’re supposed to do the couple of times I’ve used them. I've had to have a stove replaced and a garbage disposal replaced. The service people came out and did what they needed to do and ordered the part, and replaced it. They were all nice.

When making a claim to Cinch, I just go online and tell them what the issue is. I used to call it in and it changed, and it's easier to go online. The hard thing is getting the person on the phone. I had one contractor that never called me, so I tried to get back in touch with Cinch but it took forever to get to a person. It just happened recently when my AC went out. That was fixed. There was something that happened to the fan motor on the outside of it. Cinch worked perfectly for me. I'm thankful I had it because I would have to replace the furnace, an air conditioner and a microwave.

I live in a suburb of Phoenix, Arizona. On 10/2 my A/C went out. After many calls to their South American call center, they claim they still don't have authorization to fix my a/c. Excuse after excuse

I bought my home warranty with Total Home Protection, who later sold out to Cinch. This is my experience with Chinch..approximately 8/14/22 my Kenmore elite washer went out. They sent a technician a week later. He said parts had to be order and would be sent to me and made an appointment to come back 1 month later. I thought because it would take that long for the parts but no, they were there in about a week. On 9/3/22 my Kenmore elite refrigerator went out. They sent a technician in 2 weeks. He said it was the compressor and he couldn't fix it. Seems there is a lawsuit about this particular compressor so they can't be gotten. Cinch said they were sending someone else out to look at it. Then after another week said they couldn't find anyone so I should find someone that would take third party payment. After many phone calls I find no one wants to work on this model and if they will, they won't take third party payment. Then Cinch says they will try again. And they make an appointment for 10/26/22. Unless the technician happens to have this particular compressor, that one of the Cinch operators admitted to me can't be ordered due to the law suit, so unless he has 1 in his pocket there will be more waiting and much more time with no refrigerator. At that time I will have been without a refrigerator for 2 months. Mind I still have no washer either. And the appointment day came and they called and pushed it out 2 more weeks. Finally the technician comes for the washer and the correct parts weren't ordered so he has to order more parts. Another 3 weeks till he will come back. This entire experience has been a nightmare!

Submitting a claim to Cinch was very fast and efficient. Sometimes I do this on the phone and sometimes with the automated phone. They send me a link. I would get the address and contact numbers of the contractors. Usually, I deal with Sears. They are good except for one claim that I was unhappy with. When I'm unhappy with a claim, I keep calling so I could receive help. Overall, Cinch is great. I always recommend them and I give the phone number to anyone I know who is a homeowner.

I did Cinch for their initial discounted price. Their claims process wasn't the easiest but it wasn't difficult. Customer service doesn't necessarily want you to file the claim so they're not very helpful. That aside, the technicians have been fine. It's just the initial part that I have a problem with having to go through the website. And when I ran into issues and reached back out to them, they were very nonchalant and didn't really care about resolving the issue.

I kept on getting email blasts and I looked into it a little bit further. One of the things that stuck out was the no inspection of current appliances and/or equipment, which was great because we had a furnace that worked but it was definitely getting on in age. If that thing breaks down, we should be covered. That was why we subscribed to and still carry Cinch. Nothing's probably gonna break anytime soon but it gives peace of mind.

Cinch sent Sears 9/8 to repair after 2 techs that couldn't do the job and didn't open up AC stating I needed a new evaporator coil, they finally sent a 2 guy team on 10/13 to look at the AC after about 10 rescheduled appointments, there was a leak and it has been fixed. They also returned 10/14 to replace a small part and clean the lines. These techs were very knowledgeable and said they were just given the job a week before. This should not have taken 45 days to repair and reaching Cinch and Sears scheduling or an actual person that knows anything is impossible. I live in Texas and I am thankful my AC is now working. Thanks to the knowledgeable techs they finally sent.

We have been waiting since 9/3/2022 for a hot water heater replacement! No installation as of 9/28/2022. No projected installation date provided. Requested to speak with a customer service supervisor or receive a callback no one ever called and was never provided a supervisor contact info. All we hear is "hot water heater is being shipped to installer". Estimated ship dates, tracking info etc. not available. Installer has not been provided info either. We have been boiling water, carrying up flight of steps daily for baths this is ridiculous. Terrible customer service, terrible response times no accurate updated info! I do not recommend buying a Cinch Home Warranty.

I've only been with them for less than a year and I haven't really needed them. But I liked that they reached out to me and said, "Hey, we haven't heard from you."

We had called Cinch twice about the AC now. We knew it was very hot outside, but the AC still wasn’t really cooling right. As far as the kid who came out, I wasn't really happy with him as a human being. He just said, “I'm replacing that,” and didn't ask about anything. He replaced something and since it's been replaced, it's worked, but it's still working harder when it's really hot outside. So, I think there's more going on than just whatever it was that he replaced. Other than that, I like that the people from Cinch make their appointments really quickly and they are really responsive for the most part. It saves me having to call and make appointments with people.

I've had claims to Cinch for the heating and air. The claims process went very smoothly. The techs have been great. I got peace of mind having the warranty knowing if something major happens, we’re covered

I don't even know where to begin. I have had them for four years, since the purchase of my home. It has been nothing but a nightmare. The root of their problem is threefold. The companies they contract with, customer service and getting someone on the phone. This has been a complete living day and nightmare. I currently have a microwave that has been sitting on my counter for four months. When I finally got it fixed (took 3 months to get it fixed) the contractor said he could not install. I told him according to Cinch he was to install. I told him to contact them and tell them. After he left I then called them and told them what he said and they said they will contact them to confirm. Nothing. 3 weeks later nothing. I had to call today and as it was with the last claim nothing was done. I was just beyond belief. I couldn't understand why there account management was so off. I really believe there is none. I asked. No clear response. I am not even going to begin to tell you h the headaches I had with this claim from the beginning up to where we are now. So now I wait. I finally got someone on the phone. She is supposed to be calling me once she has contacted the contractor. I will be surprised. I was supposed to get a call back from the last representative 3 weeks ago to confirm they have talked with the contractor. Warning: When you hang up that phone with the customer service rep no additional work is being done on your claim until you call again on the same issue. I had use them previous to this time. My thermostat went out in the middle of a HOT summer. Elderly mom and aunt live with me. I had to contact my thermostat people get new theromostat(s) because they would not mediate this. The ones they wanted to install where the old old archaic ones and the contractor only had one I needed two. After about a month in the heat, my mom and aunt having to leave because they could not do it, I finally received the replacements that I had to order and requested going around in circles with the warranty company on the ones I had in the home because they could not give me one similar to what I had which is part of the agreement with them. The contractor didn't have nothing but one thermostat period. His whole company and they dropped it in my lap. Thank God the warranty was still in place. I called Cinch and told them the thermostats are here. They sent the same contractor with the archaic thermostats and he could not even program the ones I received to be installed. I had to call customer service from the maker of the thermostat and walk through with them and program them. Their contractors are totally useless. Now customer service. They are bent on you not getting anyone on the phone. You are prompt all the way to the white house and not to a customer service rep. This has been the most exhausting ugly horrible experience I have ever had. BEWARE. As soon as I can get this microwave off my counter top back in its proper space (4 months - can you believe it) I will be leaving and doing to someone else. BEWARE. If it starts off bad it will remain bad. Don't hang around thinking what you experience was a ONE OFF. It's not. They are horrible.

Recently, my air conditioning wasn't working. The tech said that whatever the issue was with the condenser pump, it wasn't covered under the warranty. He said he happened to have a condenser pump in his truck and he could put it in if I liked. I declined that option at the time. It took him at his word when he said it wasn't covered. I ended up going on Amazon and it was an easy enough fix. It was $50 for the part and my son and nephew did the job in half an hour. After I paid the $100 service fee, I got nothing and I wound up purchasing the parts and having the job done.

Somebody came to service my HVAC and they said there was something that they needed to replace. I called Cinch who then sent their person from Sears. They were impossible to reach and I don't even know where they're based out. The tech just poured some anti-freeze outside in my HVAC and then called it a day. Nothing else came out of the visit. The crazy thing about that experience was that I had to pay $120 something to Cinch as my deductible. So, I paid for that service that I thought was covered under the deductible.

I made a claim and I had a really big problem because of the company they sent to come out. It took a couple of months, but they rectified the situation. The techs were also really good. I had to go above and beyond and find a manager, and the manager said, "What is happening to this?" I said, "I don't know. Can you help me?" And she did.

I had a claim for a leak in my garage and that one took entirely too long. I called Cinch back and they said, “Just gonna have to wait.” It took them five days to get somebody out here. The technicians were fine. But they couldn't fix it that day. It was leaking in my garage, but they had to also make a cut in my bathroom upstairs. Even though they had to come back, I still had to pay them an extra $300. I wouldn’t recommend them to anybody. But the day I submitted it, hours later, Cinch gave me the person who was going to do it. So that was in a good, timely fashion. With Cinch, I haven't had a problem. I also had a claim for my hot water heater that went out. Cinch sent the tech in immediately. That person came out the next day. He could have repaired my hot water heater in a day, but I had to go out of town. So he came back that Monday.

We've put in two different claims and for both of them, Cinch said they did not have providers for, so they couldn't help us. They gave us the choice to find them ourselves and then they would reimburse me. One of them, I had to get done. It was a garage door. Our cars were stuck in the garage and I needed someone to come out ASAP. I've done that weeks ago but I still haven't heard back for the reimbursement. So I haven't been very happy with them at all. They need to have better communication. I live in Billings and there are a lot of people here that have garage door companies. I don't understand why they didn't have somebody. They could try to reach out and find some more providers for this area. Other than that, when I get online to file a claim, it's been easy to do.

Their service is very good. I love them. I'm satisfied.

I had repairs for things that were broken inside the home and the outside water faucet. My recent claim was handled very professionally. Cinch was great and when you have home repairs, you're getting quality people that can help you with your repairs. And then there's a cost saving. The customer service hold time is a bit excessive though. I've been on hold as much as two hours. But once I get a representative, they are very helpful. And the correspondence is great through email.

We used Cinch a couple of times in the last couple of years and the timing has been great. We haven't had to wait long and they've done an excellent service on both calls we've had. The contractors have been great, especially the last one we had for our air conditioner. They were on time, very friendly, and did above and beyond. They took care of business. I want Cinch to continue to take care of us when we need it.

It's essential to have a home warranty especially in my case because my home was built in 1906. In total, I've had a good experience with Cinch. The contractors are all good quality. I had one claim that went a little long a couple of years ago but it was a matter of getting the right equipment.

I’ve been with Cinch a while and their service has been all right. If there’s a breakdown, they deal with me until we get some type of result with the problem. On my toilet claim, they couldn’t get the part and they took care of that.

I've had other companies that are servicing my home warranty and Cinch is the best, by far. I submit claims online and it's very easy and quick and I get responses very quickly. I usually do them at night after I got off work and I would get a response the next day. Within 48 hours, normally, I would get the appointment date. Our heat pump and air conditioning system went bad and a gentleman came out to look at it. Then, he was the same one that came back and did the work. He explained everything when he was here and was a very enjoyable gentleman.

Cinch is doing well. They've worked on my air conditioner, my washer, and then the dryer and they've replaced control boards and fans. It was quick and easy. Also, the contractors have been really nice to deal with. We have one time when a tech came out and he was really helpful with our refrigerator and gave us some good insight. I was kind of disappointed about the price hike, but I understand that because of what's going on with the economy.

The last time I used them was during the summer when we were having problems with our air conditioning. After some pressing by me, the guy really went out of his way and tried to get somebody here as quickly as he could, which I appreciated.

Cinch as my home warranty is excellent. The most recent tech that came out and serviced my AC unit was friendly, kind, and good.

I filed a claim online, paid a deductible, and then the company assigned to come out and fix my air conditioning was Sears. That was on a Monday and the lady that's in charge of this area had somebody out from my local area to fix the air conditioning on Wednesday. The techs came and within an hour, they had the unit fixed. The territory manager is very good and helpful and got the problem fixed for me.

Their claims process is pretty easy and I’ve always had an easy sense with customer service. Also, all the technicians that came to my home, except for one, were very professional, courteous, and seemed to know what they were doing.

Submitting a claim is simple. It's the easiest part of the process. I start a new claim online and then I get a response in email that says, “Somebody will be contacting you within one or two days.” Then they call or sometimes, they'll send me a number to call. But I don't mind either way. They have replaced and fixed things in my home and it's only $44 a month. I keep telling everybody, “No, it's not a scam. Go do it. It's not. They literally fix things in your home.” They have replaced air conditioners in my home for 150 bucks and it would normally cost 6,000. It was done in a couple of days and the people that came out were so nice, too. It’s good stuff. Cinch has done so much for me.

We had some issues going on with the oven, the refrigerator, the water heater and the washer and dryer. The people who came out for the hot water heater got it right. But the ones for the washer were terrible. Cinch had people coming from Clearwater, St. Pete in Orlando and they got here and acted like they didn’t want to be bothered, and they didn’t want to actually do it. They had to order the parts and the wait time was a month or two. Cinch had to replace the oven and the dryer, and they fixed everything else but they told us they wouldn’t be renewing. So, we got to find somebody else.

Submitting a claim to Cinch is very simple. I go into the link and the portal opens up. I created a username and password. It has a three-step process. The only part I don't like is that, sometimes, you have to go through a third party. I feel like if something came wrong, I wouldn't be able to deal with Cinch. I would have to deal with the third party.

With the warranty that I had before, it was free for them to come out here and take a look and if anything additional needed to be done that was over the amount, then I had to pay that difference. With Cinch, even though you pay the 135, they have such a big budget on what needs to be taken care of, if something needs to be fixed. But if my furnace was to go out on my prior warranty, it covered up to $400. With Cinch, it covers up to 1,500 or 3,000. So that’s a big difference as far as coverage.

We had Cinch for a very long time in two houses we lived in and something changed with them. As soon as I started to have things that weren't working, the prices went up and the service went down. The reps would not let me speak to somebody above them and the guy completely refused to let me speak to somebody. And the people that Cinch assigned to take care of stuff couldn't get in touch with anybody to help them. I've been through multiple people who came to do the house, and they couldn't get in touch with Cinch. My dishwasher went out before Thanksgiving and Christmas and it was never fixed. I tried to get somebody besides just a customer care person but I couldn't get it. This went on for six months. It wasn't that Cinch wouldn't approve it. The guy said he couldn’t get the service guy to answer his phone calls.

My wife and I didn't have the documentation in front of us so some of this was our fault, though I would give them less than 1 star if I could. I congratulate anyone who received good customer service since I don't think it's possible from this company. The garage door broke (a spring broke and caused the door to skew sideways.) We only had the document that generally said what Cinch covered, at the time. We registered the claim online, with Cinch which I had to pay a fee. ($160 Which would go toward our deductible.) and they made a call to a service provider that came to our house $99 charge which I got reduced to $35, and told us that our problem wasn't covered under warranty. I then tried to call Cinch and waited for 3 hours the first day, then two hours the next, no answer. I wouldn't have minded a small fee for our mistake, but they kept the $160. There was no contact from them till it was time to renew the contract at which time I told them I wouldn't be renewing their service, they asked why, , then went very quiet then proceeded to tell me what was covered and what was not. I then asked, "So that was a $160 mistake?" The operator then quickly offered the warranty again then got off the phone.

I just did a claim for my microwave and parts are coming in little by little. I've reached out to Cinch and to the service department, and no one will give me an answer except that we have to wait for parts. My microwave has been out for a month and a half already and no one's called me from Cinch. So, I don't like that company or their services at all. They should improve on their customer service.

Our refrigerator was broken and it took three days to get somebody out. That's normal for just about anybody. The guy that came was very good. He was very professional, knew what he was doing, and answered all of our questions. A part had to be ordered so we had to wait for another four or five days. We would have to do that no matter what we were doing so we were fine. On the whole, our experience with Cinch has been good. I don't have to figure out who to call as I just call Cinch. I also don't have to figure out if somebody's ripping me off. I can just sit there now.

You have to go online to submit a claim to Cinch and it’s a little cumbersome. Sometimes, when you call them, they refer you to it and if you’re not computer savvy, you may struggle with it. The first two times I had to use Cinch, Robertson’s Heating & Cooling came out. They were the ones that we were referred to right away but the third time, they referred us to another company, and that company was making us wait four weeks before they even scheduled a call with us. The lady said she was scheduling four weeks out, which was why she hasn’t called us back yet. I asked why she wouldn’t have called me immediately to tell me they were scheduling four weeks out, instead of making us wait for me to get ahold of them to find that out. They were horrible and they should have never been a contractor of Cinch. That was totally not customer-oriented.

I recommend Cinch. The claims process wasn't bad and the tech was fine.

I’m an older guy who is not very computer savvy and I’m not good when I get onto the computer to order things. But the techs who serviced the claims were very good and Cinch has done a good job.

The experience with Cinch used to be not so good but lately, it has been really good. I had repairs done in the past with the dishwasher, garbage disposal, dryer and a lot of air conditioning. In my most recent experience, the repair people did what they were supposed to do and it was all taken care of. It was perfect.

We had problems with a water heater, air conditioner, and a washing machine. All three were taken care of. For the washing machine, we called back and they sent another contractor to do the job correctly. Cinch is worth it. I've heard rumors of people not getting the right contractor but we haven't had that problem so far. The warranty has been good for us.

We bought a home 10 months ago that came with a Cinch Home Warranty. Our 17 year old trash compactor, included in the home warranty, stopped functioning correctly. We submitted a claim. We were assigned a provider whom I called. He immediately told me "I don't do trash compactors, I only do garbage disposals." These are very different appliances. I had to call Cinch to explain this -- it took about 30 minutes. She said they'd assign another service provider. They did the next day. Same thing, called them, "No, I am a plumber, I only do garbage disposals." I called back to Cinch, another 30 minutes. They assign another service provider the next day, SAME THING, "I don't service trash compactors." At this point, we have wasted a couple hours of my time, and my trash compactor is still not working. I called them back and explain, and 45 minutes later, the woman takes long notes on the situation. 3 days later (a week has passed) we FINALLY get someone who says they'll do trash compactors. The man comes to our house, I show him what's wrong and he goes to work. I walk into the kitchen to see him watching YouTube videos on how to fix it. He starts tightening bolts, and does a bunch of things with the screws. Didn't fix it. Watches more YouTube videos. Nothing. I come in and ask, "How are things going?" He said "fine," and I see him on a DIY website. This man clearly has no idea how to fix this trash compactor. After about an hour and a half of tightening screws, he says, "Well, I think it's the foot pedal. I think it's broken. I will ask the home warranty company about ordering a new one." The next day I get a phone call from Cinch, "We have received the report from the service provider and your claim has been denied for misuse of the trash compactor." I said "what?! He said he thought it was the foot pedal, but he wasn't sure." She says, "He said that it was not normal wear and tear." And I tried real hard to fight it. And they said, "You can pay for your own provider to come out and if they disagree, then you can submit a dispute, but that is what we have." When I tried to explain that this man didn't know what was wrong, she didn't care. And weirdly enough, you can't misuse a foot pedal -- I mean, it's a foot pedal, you just push it down with your foot. It'd be like misusing the gas pedal in your car -- you just push down with your foot. And on top of all that, the foot pedal actually works fine. Like it's one of the things that actually operates correctly, but when I Googled, I did see, "if the foot pedal is broken, it may stop the trash compactor from working." Well, our trash compactor actually compacts, it just doesn't hold -- so, it can't be the foot pedal or it wouldn't compact. This guy just wanted to wash himself of this since he doesn't know how to fix it, and Cinch should be able to know that. So, after going through 4 service providers, they found someone unqualified willing to come here for a few bucks. But now I am out of money, my trash compactor is still not fixed, and they won't do anything for me because it was not "normal wear and tear." It's absolutely ridiculous. I tell you, avoid them at all costs.

It was very easy submitting a claim to Cinch and the people who came out did a good job. Having a home warranty is peace of mind that I don't have to worry about this.

Cinch has been really good except for last week with my appointment for my refrigerator. The tech came and saw I had dogs. We tried to tell them we were gonna put them up but he wouldn't even come in the gate. He was really rude. I had to reset my appointment with somebody else. Other than that, when I've had Cinch out, I've had nothing but good things to say about them. Having the warranty helps out on expensive stuff. If they can't fix it, they replace it for me.

Have been paying monthly premiums to Cinch Home Services for years. Finally needed their service when we had a problem with the dishwasher. Was asked for the "service fee" upfront, then found out Cinch subbed out the work to another Home Service company who farmed it out to another Home Service company. That company was very busy and postponed the visit for two week (their new time frame was not available for us), so more time past before they could schedule an appointment. The repair person came, told us the unit was not repairable and that they would file a report. Four days later I tried to find out what was happening. After 30 minutes on hold, Cinch directed me to second company, who never returned any messages. I tried the company who actually send the repair person and was told "it was under review". They called me 10 days after the repair to say they sent their report up the line. TWO WEEKS after the repair visit (more than a month after first contact and still not having a working dishwasher) the company that sent someone out called to inform us that the file was closed. After 30 more minute on hold, we got hold of Cinch. Their representative causally said "We don't consider our issue and have denied". Cinch's big pitch is "If we can't fix it, we'll repair it"! After repeating asking why the claim was denied, we would told "We will send you something soon by email". It has been over a month, two weeks from the repair visit, following numerous calls with no communication for Cinch itself and now they are sending something, BECAUSE we made them! THIS IS A SCAM AND A RIP-OFF! Do not use this company! The home warranty we got with house became Cinch and we have paid hundreds of dollars in premiums, but the one time we try to work through the new company Cinch, they take the "service fee', repeatedly farmed out the job, and never communicated with us. If we had not reached out (again!) to them, we probably would still not know they denied the claim!

I had a dryer that wasn't working so I ended up having somebody come out. He didn't do much at first. He just spun it, started it and said it was good. I wasn't home but my wife was. I told my wife not to use it because I had to hook up the vent to it. I came home, hooked up the vent but it wouldn’t start. I called back. Another guy came out. He said parts were missing in it that was why it wasn't working. The second guy didn't have the parts but was able to put an order for them. When the parts came in, they scheduled a tech to come out and put the thing back together. It was the same guy that came here the first time. He got it working but he put it together wrong because it ended up breaking. At that point, it wasn't even fixable. It didn't work out as well as I expected. I just bought a brand new dryer. I canceled my Cinch because it wasn’t such a cinch. I've been looking for other home warranty services because I wasn't pleased.

On Wednesday, 8/24/2022, I put in a request because my air conditioning unit was not working. I was assigned a service provider company, Modern Air Heating and Cooling, and was told that the appointment would be on 8/26/2022 and to contact the provider to confirm a time. I called the provider and left a message on 8/24/2022 and the provider never returned my call. I called the provider on 8/26/2022 on the morning of the appointment date and the provider picked up the phone and acted like I was inconveniencing him and told me that he'd be at my house between 10a-4p. He tried calling me at 12:56p and I missed the call because I was in a meeting for work. I called him back at 1:08p and tried texting him, and he did not respond. I tried again around 4p and there was no response. I called Cinch Customer Service after this to see if they could contact the provider. The provider said that he waited for 30 minutes for me, when I called him back within 14 minutes, and if he showed up to my house like he told Cinch, my wife was home the entire day expecting him to arrive. Cinch cancelled the appointment after I said that the first service provider lied and assigned me to a different service provider, and upon cancellation, the first service provider immediately texted me saying that the appointment was cancelled and he can no longer help me after he ignored my earlier calls and text. At the same time, the newly assigned service provider reached out to me and offered appointment times between Wednesday and Saturday of next week! I live in Virginia and it's too hot to wait that long for someone to come look at my A/C unit, especially with a 3 year old and 6 year old. That company was at least proactive in scheduling and had good customer service. I also waited on the line with Cinch for over 1 hour and 10 minutes to speak with a manager only to be told that one wasn't available and that someone would reach out within 24 hours. I'm disappointed with Cinch's customer service and their selection of service providers. Home warranties are not inexpensive and I feel like I should have just saved my money.

I had an appliance in my kitchen that wasn't working. I called Cinch and they sent somebody out the very next day. They fixed the appliance that day on site and it's been working perfectly.

A nice gentleman came for my claim and he was great. He called me and knew who I was. He looked at the icemaker. It didn't work so he had come back twice. The second time he came, my freezer was not making ice. It was either the water from the building line was clogged or the other line was clogged. He put water in the freezer and it made ice hours later. He was fabulous. But the clogging issue is still not resolved and I probably need to hire somebody else to fix it. I live in a condo and I own the condo. The gentleman thinks that the line from the condo into the refrigerator is clogged. The condo people aren't really too helpful since I own it.

I have the Cinch Home Warranty services. I recently submitted a claim to get my HVAC repaired. They assigned a service provide named Mid Atlantic HVAC. The service contractors the seem to work with are bottom of the barrel. They fail to answer their phone to schedule the service call and fail to show when you finally get an appointment scheduled. After going through that, when they do show up the technician's are inexperienced and unable to properly diagnose the issue. They then have to report their "findings" back to Cinch who then has to approve every move they make. The a second tech. was sent out with the wrong parts as the first tech. incorrectly submitted back to Cinch what the issue was. The second tech finally shows up with all the wrong parts and after raising concerns diagnoses the system again and finds a different possible solution. They leave to submit their diagnosis and never call me back and just ghost me.

The heating system and the air conditioning wouldn’t turn on. When the contractor first came, they couldn't see the issue and they played with the unit and they were able to recreate the issue. They said they switched out the switch. But then two or three weeks later, I had the same issue. When they came back, they weren't able to recreate it. The switch was new. I haven’t had that issue happen again since that time but when you don’t know what’s wrong, you don’t know when it’s gonna occur again. But Cinch's customer service was good and I could see that the contractor was trying to figure it out.

Cinch is right up front with what the fee is and the supply chain pandemic surcharge when I submit claims. When my LG washer and dryer were acting up, they sent out an LG repairman and he was well worth the money I spent on them. It was a great experience. I would recommend Cinch to a friend if they needed a home service and some warranty.

The claim process works pretty well and what I like about Cinch is when something goes wrong, I don't have to worry about how much it's gonna cost. I only have to just pay the $100 and the rest of it is taken care of. I wish my share payment was less, though, but there's nothing I can do about that. I had an air conditioning claim and the guy they sent did a fantastic job. It took him a couple of days to get here, but it was hot and I'm sure he was extremely busy being an air conditioning guy.

My AC unit wasn't cooling and it froze over. One contractor came and there were different opinions regarding how to handle the issue. Cinch gave it back to the previous contractor that had fixed it and they went in another direction. Cinch does a lot and they cover a lot of different areas annually for not a lot of money. They also cover big costs.

I’ve had furnace mostly done and my issues have always been fixed. But when it’s cold out, the tech is slower. When Cinch put this up, they’re not high priority on their list because of the price point. But those who have come out have been knowledgeable.

My evaporator coil was replaced. I noticed about a week ago that when the Royal Air techs connected it and put a piece of black foam, it was leaking. I called Cinch and paid for a claim. The tech blew out the P-line and said it was clogged. When he connected it back, the water continued to come up from my bathroom sink that was stopped up. He said I needed to put some Drano down so I proceeded to the store to get some. The clog opened up.

I'm very happy with the service because when I called, their automated service got a Johnson agency out. The gentleman just left and affirmed that my issue was a problem and they're going to submit their data to Cinch and we'll have to go forward.

The rep was very nice and helpful.

Since March I’ve been trying to replace a broken AC unit and Cinch keeps playing games back and fourth acting stupid. They sent people out over 10 times and even with several contractors saying I need a replacement they still need to “investigate what’s wrong.” Scammers all of them and barely can keep their story straight half the time. These people only respond to lawsuits, save yourselves the headache and never do business with this nightmare of a so called “company.”

I had an air conditioner issue and the tech came out and made the necessary repairs. There was no charge other than the initial fee. Apparently, Cinch worked with techs that they have previously worked with and certified, and they set the whole repair work up. But a year and a half or so ago, I had a hot water heater go out and they did not have a plumber in the area that was an approved person to do the work, so I had to find a plumber myself. I had to get estimates, etc. So, it became a bit more involved process than the air conditioner was, but it was resolved. Cinch should have more locally approved technicians in more varied areas. They seem to have the air conditioner well covered. It’s people who they have vetted and are content with, whatever bills may show up, et cetera, through them. But as I say, there were no plumbers in the area that were vetted.

I submitted the claim for the AC and the techs looked at it. They said it was the compressor that went out. So, they ordered it and the parts they needed, and they came and installed it. First, I paid the deductible fee, and then I paid $800. Everything took three weeks. I've had Cinch going on a year and it’s been good so far. They don't have local vendors though. The nearest one was over an hour and a half. There used to be one, but they don’t do business with them anymore. This other guy who fixed the compressor was good but hard to reach. So, finally, I got ahold of his cell phone number and I started texting him and he seemed to respond better that way. But their office phone never responded.

I was told that an inspector will come out to check and make sure that they installed the hot water heater appropriately, and I've not heard anything else. I'm thinking about no longer using Cinch. I'm so disappointed. I had problems with my air conditioning unit for the last couple of years and I kept paying my deposits but they were not fixing the problem. I had to finally call a whole brand-new air conditioner company out here and they immediately found the problem. The tech told me they used to work with home warranties but they just put Band-aid on problems. They're not honest with the customers. It has been very frustrating. I had problems with my refrigerator and this is the third time that the contractor had to come out and fix the same issue.

The claims submission process is really easy. I go online to check in and pick what I need service for. Also, if I need to look at my coverage, it's right there. The staff that has come out, so far, has been very helpful. My most recent claim was when the sink was clogged and I couldn't make it out myself. The techs did a really good job and they were very fast. I only had to pay a deductible and if I had planned to pay a plumber, it would have been a lot more expensive. The warranty is really worth it and Cinch covers mainly everything in my house that’s already been there when I moved in.

Cinch has been a good investment for me. We've saved quite a bit of money. They have helped with the cost of the appliances or fixing them when they had broken down. Cinch takes care of the claims immediately. The contractors have all been amazing. We had a situation with our air conditioning system about a month ago. At first, they said they could have somebody out by Wednesday, and that was five days out. I live in Texas in Austin and at the time I called, it was 105 and inside the house was 85. I take care of a toddler Monday through Friday, and I told them, “I can’t have the baby in this heat.” The person I got on the line put me on a brief hold, worked it, came back and said, “We can have somebody out there this afternoon.” They had someone come in. It was a condenser. They replaced it. 135 was all I had to pay. I was pleased. They listened to me. We also had a hot water heater that went out and a washer that was not going right. A guy came out and reset it.

We've had to use Cinch twice at my second home. The people that were sent out for the first claim were okay but the second one had an attitude for days. When I called to schedule the appointment, he did not return my call. Then, I received an email saying that they'll be there on a certain day at a certain time. We weren't able to pick the day or the time that was convenient for us. Also, when he called to let me know who was on his way, he was not friendly. But other than that, Cinch is well worth it.

I have attempted to have my AC unit repaired or replaced since May, it is now the middle of August. I have informed them of the medical condition within my home and the extreme heat that has plagued our city this summer. They have lied to me, sent out 3-4 technicians to look at the unit and write the exact same report that it needs to be replaced, They have had me call different departments, but no one knows what they are doing and everyone keeps telling me I need to speak with Cinch. The last few times I have called because I call 1-2 times per week since May, they keep telling me I should have gotten a call or an email with the final status, but I have not received a call nor have I received an email. Now, to my surprise, I get a call today from another technician stating that he is a few minutes away as he must look at my unit again and write another report. First of all, no one scheduled this visit with me, and the last representative that I spoke with stated that my claim was resolved and that I could get credit or have them replace it so why is Cinch sending another technician out to look at my unit. Cinch is a circus with a bunch of clowns, avoid them at all costs, the worst service I have ever received and I would avoid them at all costs. Keep your money in your pocket.

My first year with Cinch was paid for. Reading the literature, it seems like it's a really good plan and it's something I'm going to probably keep the next year that I have to pay for it myself. It's a reasonable service that I'll use. The deductible is $100.

I went from HSA over to Cinch and I really like them. I'm a real estate broker and I use Cinch all the time for my clients as well as myself. They're pretty prompt about follow-ups if there's an issue with the home. So far, it's been an A plus.

Customer service explained everything when I got the insurance. They were nice and excellent. My plan covers everything including electric and house appliances. The service Cinch provides is great and I like it.

We had a water heater that broke within the one-year time period and we really used the warranty to help ease the cost to getting that replaced. The claims process was fairly quick. We caught the issue in the morning and the ball was rolling that day. The techs we had were great as well. They had an accurate quote and time frame. We had to pay $600 for the water heater and having the warranty was beneficial. At our old home, our water heater broke two weeks before we were going to send the papers to sell that thing, so I knew how much they cost.

The AC was not cooling. I made a claim with Cinch and the techs they sent out were good. They had to come back and whatever they resolved, it was a part of the process. They replaced the unit and I had to pay somebody for that. But I am not pleased with the deductible going up so expensive. It's 150 now and we're already paying monthly fees. It's also very hard to get in touch with someone at Cinch when you're calling and you have to wait too long. Plus, they have representatives who tell you they're going to transfer you to someone else and they just put you back to where you were. So you got to wait a whole another time until somebody else calls and goes through the whole spiel again. It takes a lot of your time out.

I requested a service for my dishwasher and when the tech looked at it, he knew what had to be done right after. He was very helpful. He said that they could get the part to fix it but they got to run everything through Cinch before they order anything. Cinch then sent back to replace the dishwasher instead of repairing it because of the age of it. Cinch then gave me an allowance towards a new one. Anytime I've needed service, they've been good about it. But I wasn't real happy that the process is all done automated now and you don't speak to anybody anymore. Despite that, the warranty saves you from having to try and find a service person. And if it's not beneficial to repair the appliance, they replace it and they're allowing you a reasonable amount to replace what you need to replace.

I feel comfortable with the techs that Cinch sends out. They always tell me who they're sending and the company calls me. So I know who they are, whether they're sending one technician or two, and the technician’s name.

We had one issue to solve and the vendor came right out to evaluate it. They determined that it was broken, it needed a part to be fixed, and it was covered under the warranty. But that was eight weeks ago. Apparently, within a week or two, Cinch got the part to them but they didn't send a tube of silicone. Had I not been very proactive with the vendor, things would not have moved along. I was also quite agitated by them because they wouldn't reach out to Cinch. They said they didn't have any way to contact them and that they didn't call them. So, I said I'd go buy a tube of silicone. But they said I couldn't do that because that would void the warranty. And this is why we're waiting and my refrigerator doesn't work meantime.

I haven't had any bad experiences wich Cinch. Navigating through their online portal when I submit a claim is pretty easy and then, I'm typically given who's going to come out and their contact information. I'm usually directly in contact with the contractors and I set up my own appointment times. I've liked both contractors that have come out. They've been knowledgeable and have supported what my concern is. I've never had any issues or headaches when dealing with anything that's going on in my home so I would recommend Cinch.

I submit claims online now, though I miss sometimes being able to speak to somebody because I don't always know what is covered. It's kind of like a crapshoot as to whether something is covered but it's very easy when I know that it is. I receive a text that tells me the name of the company and the phone number. Then, I normally call them and set up the appointment. A while back, the contractors that came out could never get the job done. I always had to wait for a second contractor. But in the last year or so, they've been great. I've had good and bad contractors but I always had good results in the end. Also, it’s lovely to pay the deposit and nothing else. They've replaced my stove and my washing machine for me and they've fixed my air conditioning.

It was very easy to sign up for the service and I was able to ask questions. Annie has been my personal representative and she is, to me, the face of Cinch Home Warranty. She has been phenomenal to work with. Every time I have a question that's related to home warranties, she has gone above and beyond to help me whenever I needed it.

We just had our AC fixed. There was a leak in the main unit. It took over 10 days to get it fixed, though, and 90-degree weather wasn’t fun. The first company that got sent out, the guy refused to go up in my attic. Cinch had to send another company and it took over another week to get another appointment. The part I didn’t understand is they came out, the tech diagnosed the problem but he couldn’t fix it. He said he had to contact Cinch and send them an invoice. He said he would come out and fix it once they heard back from Cinch. But I liked the second contractor. They were great.

After COVID, things got done, but it took a long time. I was still happy with it for the price. However, they don't remember who you are if your plan drops. TotalProtect was mine then it turned into Cinch and they didn't know who I was. They said I didn't have coverage.

With Cinch, I pay $75 and then they add another 10 for the coverage charge, which is ridiculous. Also, last year, I had problems with my electrical stuff and they couldn't even find an electrician for me. I had to find my own electrician, pay for it, and then they reimbursed me. That's not right. Processing a claim is fine and the contractors have been great but I wouldn't recommend Cinch at all.

This company does not care about customer service. Period. They are misleading when you finally get an agent on the phone and they tell us there's no way for them to reach out to us, that we have to remain on hold and wait in the query. Who does that to customers who pay monthly fees for peace of mind appliance repair? Instead of peace of mind its total stress and chaos.

Submitting a claim is very easy and most of the contractors have been good. But I had a problem trying to get a plumber one time. Cinch assigned me to somebody who dragged it on for a few days before he decided to tell me he didn't have a vehicle to get here. I told them I didn't want that company and they got me another one.

I've just terminated with Cinch. Before the vendor was dispatched to my home, they sent me a email saying it would be an extra $700 for the air conditioning unit. It was $400 for parts and the rest to remove the item from my yard. It was in the hottest part of the year and I'm diabetic and asthmatic. I had to have my air conditioning unit. So I went with the flow. But I still believe that Cinch didn't protect me, but charged an extra $700.

I had a claim for my microwave. A technician came and the issue was resolved. I've had a couple of other claims in my eight years with Cinch. There was the dishwasher and that was resolved. There was also the air conditioner and then the furnace. All were done well. My coverage with Cinch is very good and I have peace of mind that somebody will be taking care of things.

Cinch has been okay. The only problem I have is they keep raising the deductible. I've looked at a couple of other companies and they're offering me one month $300 off of Cinch's price and their deductible is half of what Cinch's is. The other thing that I don't like is that when I call, I don't get a human being. Also, over the years, I've gotten contractors in here who have done the work correctly and I'd sure like to be able to use those same people over again. I'm coming up for renewal and I'm thinking about going with this other company. I'm happy with Cinch, but their prices have gone up.

Post pandemic and this company has gone downhill. I had a water valve leak that needed quick fixing. No service providers were available. I was “approved” to find my own. I paid the invoice and submitted the claim for reimbursement as advised. Now, Cinch is refusing to pay the cost of labor and parts in full. There is a labor shortage and we are dealing with inflation and according to three other estimates for the same job in my area, NO ONE will pick up the job for what they are trying to pay. They cited extremely low labor and parts costs and are making me foot the majority of the bill. Spent hours on the phone trying to appeal as I was not advised there were reimbursement limitations. I’ve been with this company paying a monthly fee for 10 years and they are penny pinching on my claim. They should not be allowed to advertise coverage for services they cannot provide. This is borderline fraud.

I've been fine with all of the technicians that have come out. However, sometimes, opening a claim is a little bit difficult or time consuming. Sometimes you can be on hold for a long time.

AC went out in July 2021. I called Sears Home Warranty/Cross Country Warranty Services/CINCH Home Services with a Claim which they set up an appt for 4 days later. Came out and determined the fan Motor was shot. Replaced it that day with a "Universal Motor and had to rig it leaving wires protruding. Two weeks later, the Fan Blade fell off the Shaft. Another Service Call that took them 4 days to respond. Unit was still not cooling. Another Service Call Request, 4 days later they sent out a "Referee" who determined that the Fan Blade was Installed Upside Down and that it was also out of balance due to the blades been damaged. He immediately left without doing anything and said the Warranty Company would contact me. Another Tech came out about 5 days later and installed a Fan Blade that I did not discover it was the wrong part until 11 months later. Job Warranty only good for 180 days. Another Service Call Submitted on 6 July 22 and responded on 12 Jul. In spite of me telling him the Condenser Unit is throwing Hot Air out the side, he found all excuses and left. I then purchased the correct OEM Part and made another Service request. My luck, they sent the same Tech out on 18 Jul and he refused to change the Fan Blade that I purchased. Contacted an Independent AC Tech and he changed it on 20 Jul 22. Condenser Unit working like new. No need for a home Warranty Company like this when they are very slow to respond and perform substandard work and fail to address the customer's concern. Trying to get customer Support on the phone is increasingly difficult. After waiting over an hour on the phone, they just hang up on you. This happened on three different occasions on different days. I finally canceled my Contract after 8 years.

My air conditioner is out and I had a hard time getting a hold of Cinch. The first company they tried to send was an hour and a half away. I talked to them Tuesday afternoon. Wednesday morning, they called me and said they couldn't make it. They were too busy. I spent Wednesday and Thursday trying to get ahold of Cinch to get it rescheduled to somebody else. I finally talked to somebody late this morning, and they'll be here. It's an air conditioning unit. It's 90 plus degrees here. The other thing is I’ve got two repairs, and I don’t think they listened to me on the second repair for the electric motored ventilation roof vent.

I am a licensed real estate agent and have been using and recommending Cinch for a while. However, they have screwed a couple of my clients, so we are looking elsewhere. On several of my clients’ claims, I’ve had major issues where the technician told us one thing then in the report that Cinch relayed back to us, it was a completely different thing, and they denied the coverage.

Our experience submitting a claim with Cinch was okay.

For the last claim we had, I thought it was a garage door opener, which is covered. But when the guy came out, he told me that it was the spring in the door, which I had to pay to have that replaced. I had to pay my deductible to get the guy to come out and tell me what I thought it was, wasn't, and I didn't get my deductible back. That's disappointing. But maybe it was my fault I didn't understand the terms.

I'm grateful for Cinch. Their contractors come and fix the things that need fixing. There have been appliance repairs. They've replaced fans. They've put in a new air conditioning system. They've serviced it many times. We've used Cinch as many times as we've needed it, and they've always come through. I am waiting on a repairman to arrive now to work on my air conditioning.

I’ve always liked TotalProtect. They’ve always been prompt. They took care of my television and my air conditioner. The contractors have always been very professional. I've always had spoken highly of TotalProtect and a couple of my friends went to them. However, they need to send out some letters to their customers if the name's changed. That’s the most important thing that needs to happen right now. That way, we will know that it’s changed. In case any of the numbers have changed, we also need to know that.

Our claim for the AC unit with Cinch was perfect. The repairman came out not even two hours later. He was in the area that we live in when I called him, and someone else had canceled. I'm just wondering if Cinch would get an app to have on our phones in the near future.

When my AC went out, a contractor came over to fix it. The lady that I spoke with was extremely nice. I’d recommend Cinch.

The claim process was good. It did not take too long. They responded very quickly. All the technicians were very knowledgeable. They knew what they were doing. They were good.

When I reached out to them last time, they did send Sears but it took two weeks before Sears came. So I had no AC for two weeks. I wasn’t happy with that. But when Sears came, I forgot the pain. The guy did the job quickly. I called to have my AC fixed, and then the contractor told me that it’s going to take time because they have backup. They gave me a date and they came on that date. They fixed it right away. It was amazing since it was so fast.

Cinch is anything but a Cinch!! AC failed, two days later they said they could not find a provider, so I was “allowed to” to find my own provider to write a quote that the denied 6 weeks later. This company is awful!! Do not use Cinch!!!

I'm moving into my new residence but my profile was not set up. So I had to contact the regional director to have him fluently access the information instead of my profile, which he responded very quickly and got the profile set up within 24 hours. I was able to go ahead and process the claim online without any issues. I've only used Cinch one time within my first week and I had no issues. The contractor was a little behind because of weather. However, they communicated with me the entire time to let me know where they were at and how long it would be before they got to my residence. They were here very promptly. Once they got here, they were able to solve the issue without any problems whatsoever. Within 20 minutes, they were able to resolve the issue I was having.

The company did replace my refrigerator, although, it was a nightmare in the beginning, the company did apologize and proceeded to complete my replacement quickly.

For the most part, we like Cinch. We've had a mixed bag of claims support. The support that we've gotten on the HVAC has been wonderful but some of the refrigerator claims have not been. Then, we had a washing machine claim that was disastrous. The technician said they worked on the machine and then called it in, which wasn't true. We also had our dishwasher out for a very long time. Originally, there was a decision to repair it, which was a bad decision because it needed five parts and four of the five showed up. For the recent AC claim, it was good. The techs had us up and running really quickly. They were good.

Getting signed up with Cinch was very easy. I talked to someone over the phone and got it set up.

I am looking into renewing Cinch because I do like it. I've been covered since November of last year. They've been really responsive and they're really clear on what they cover. There's good follow-through. If they say they cover something, they do. And if they say they don't cover part of a bill, they've already explained to you why they don't cover a part of a bill.

We've been very pleased with Cinch. The people who've come out have been very knowledgeable. They answered my husband's questions. We had a problem with a dishwasher part but that was because parts weren't available and was not the repairman's fault. He came back, did the work, and we were very pleased. There is one part that we didn't have any problem with the repair people. But when we would call, they would say they would be here at a certain time. We were sitting here, waiting, but they never came. I called and found out they'd never had us in their computer. That has happened twice. It always happened when the person who was answering had a very thick accent. They would say, "I don't see that you were scheduled." We had to reschedule again. One time, it took two reschedulings to get a repairman out here. We were very disappointed in that. But when they came, they did wonderful work.

It was a very long wait to file a claim with Cinch. It was one hour to get somebody on the line. When you call for information and wait one hour to talk to a live person, this is not acceptable. It should be 15 minutes at the most. Also sometimes, people don’t speak clear English and sometimes, they don't understand you completely. They also don't have authority to make decisions. There is an authorization department, and there is a call line. They can’t answer any questions. They’re just saying, “We’re gonna pass your information and you need to wait.” But sometimes, you need to get answer faster.

We were very happy with Cinch. The repairman they sent was from Sears, and he did a real good job. He was a nice fellow. It was a refrigerator repair and there were several different things he fixed on it. I called Cinch one night, and then the next morning, Sears called me. They had the service set up for the next day. So, everything was good. I’d give top ratings for Cinch and Sears. Cinch also just replaced my hot water heater, my furnace and my garage door.

I love TotalProtect, but I'm just starting back with Cinch and my warranty was effective beginning June. I did have a service request and they said, "Well, your service has lapsed." Legally, if your service begins June 1, that should be what's honored and it was not. So, I'm not happy. TotalProtect took good care of me. I'm gonna back out of Cinch because of that. I had moved into my dream home and within a couple of months, the air conditioning needed replacing and TotalProtect replaced it. I take excellent care of my home and I needed some servicing done, and Cinch had a gentleman called. I could barely understand what he was saying. I just got back with them and they can't fix the problem because this has been going on.

Cinch replaced the two ACS I had about a year ago. However, they made things difficult because they gave me the cash right out for that one to replace it. For the other one, I had to buy it then I sent the bill and they replaced it. For my washer and dryer, they repaired several times. I had a closet one - dryer on top, washer on the bottom - and they replaced it with a new one. That only lasted about two years. They came and replaced it again without any problems. For my dishwasher, they wanted to repair the seal but I was recommended to buy a different one, so they gave me a percentage toward the new one.

We had used Cinch a couple of times for some plumbing issues and we were very satisfied. But initially, I didn't find them very helpful when I had some appliance issues. You used to file a claim and then they would give you the name of someone to call, and you had to call and set up an appointment. But now, what they do is better. You file a claim and they assign someone to come out after you pay your deductible.

Cinch has been good. We had a television claim and their contractor came out and checked our TV. Cinch had good people that came out here to the home for whatever we had checked, and they were honest with us. It's been awesome. 9 times out of 10, they knew the problem when they came to see the service.

Updated on 08/19/2022: Worst service ever! We should be able to give no stars, and this warranty company is one of them. My AC went out in June after sending 4 techs that didn't fix the issue, the last tech reported my coil needed replacing. Lies after lies from the company reporting parts has been shipped, delivered, oh it really was shipped working on it, shipped again, delivered again. We are now in August still no repairs. Reported them to BBB, which is no help at all, they make the same excuses. Also I am going to report them to the Attorney General for my state. Tried cancelling and they had the nerve to say I had a balance, for services they don't even provide. Also kept transferring me to different department for cancelation either they couldn't do it, or had to send me someone else. When transferred the person would act like they can't hear you, and you would have to hang up and try again. So clearly this company likes playing games when it comes to canceling service. I am going to report them to as many agencies as I can because what they are doing is just

After 15 years with Cinch, I submitted a claim and it took them four months to find a technician to fix my problem. But they refunded all my money and apologized. The second time I used them, the technician showed up on Sunday. He spent the day working and had everything fixed before he left. So, the experience depends on what you're looking for, what you need fixed, whether they have somebody handy to do it, or nearby to do it, or whether they have to bring somebody from 200 miles away to do it. I recently contacted them when my air conditioner quit and the techs showed up the same day I called in. They had it repaired in 45 minutes.

My experience with Cinch has been fine. It’s a good company. I call them, and they come out and fix my stuff. It does what it's supposed to do. The contractors have been fine. But there was one they sent out a contractor that I wasn’t a fan of and then when I had another issue, they were going to send out that same company. When I told them that I had an issue with that company the last time, they immediately sent somebody else out.

We filed a claim on the refrigerator back in March. The freezer on my Kenmore Refrigerator just stopped working. I filed a claim with what I thought was Sears Home Services Plus. Later I found out that the company is actually Cinch Home Services. I felt like that was misleading. Well they did come out and the technician stated that he could not find anything wrong. He unplugged and plugged it back up than it began working. Well the refrigerator stopped working again on June 12th. The technician came out promptly I may add. He said that the fan was not working and it had to be ordered. I understood that and I was okay with it taking a week. That is understandable. So the part came and the tech came back out on the 23rd of June. Now that part did not solve the problem. So my next service date is July 20 and that is if the part is available. So my family and I have gotten sick trying to keep some food items cool using a cooler. So we have been without a proper way to store food for nearly a month already and I will not get serviced again until July 20th. This is unexceptable.

They handled my claim well. The contractor was very friendly and took care of the problem right away. Even though their schedule was booked out for 8 or 10 days, they found a spot to get me in the very next day because they knew our air conditioning was down and it was hot.

Submitting a claim was pretty easy and simple. If I can do it, anybody can. They’re pretty accommodating and easy to talk with. We’ve gotten real good service from the contractors. They’ve been real nice about getting out in a timely fashion and getting the service done. I’m pretty happy with the quality of their work.

In the times that we have used them, the turnaround has been really good. I've been very pleased. When I first called in the winter time about our heater, they gave me the gentleman's name and contact information. When I hung up, I immediately called the tech and left him a voicemail. It was within a matter of minutes that he called me back. He came out the next morning and it was great. The same thing with the HVAC. But it didn’t get fixed that fast, only because there were parts that needed to be ordered.

I had a claim that I submitted about a month ago, and it was handled promptly. I felt so happy with the service. Overall, everyone did a great job. Cinch is a great service. It's a good feeling to have somewhere to turn to when something goes wrong.

It's a little hard to get ahold of somebody sometimes, but it's not too bad. I like the cost of what it would cost to repair or to replace what they have worked on. Every time I've had whoever they've had as a representative for them has been good. I've been satisfied.

My experience was very good. They made a mistake in assigning the wrong contractor, but it was straightened out. Everything was taken care of. Cinch sends qualified people and they're usually responsive. But they raised their rates by about 30% from the first year. That was a pretty steep increase. Other than that, I'm satisfied with them.

I sent in a claim for my refrigerator freezer and when the guy came, he claimed he did all this work but he didn't do anything. The next guy came and pulled the refrigerator out and found out what the problem was. I also had a claim for my garbage disposal. The guy came and put the garbage disposal back. Cinch's services are pretty good. I'm grateful to have it. Most of the time, the service is accurate and prompt. I'm pretty satisfied with them. When I file a claim, they'd give me the contractor's number and I call them. It’s pretty swift. Most often, they'll come out usually the next day or two. It's usually pretty good. It’s never been too much longer than that. Unless they having a problem.

They cover almost everything and for the money I'm paying if something happens, it seems like a bargain to me.

The coverage looked good to me for the price. I paid 539 for one year and it included the HVAC system and things along that line. It was pretty easy to get enrolled and to get my clients enrolled with Cinch.

What makes them different is that you pay Cinch the deductible directly upfront. For this reason the companies they send 1. Have no incentive to please the customer by actually doing the job or 2. Following through. On both my AC and dishwasher both companies flat out lied about the cause of the problem and what they did. Both were there less than 10 minutes and literally did nothing. They both gave Cinch a completely inaccurate assessment and Cinch merely took their word for it which was extremely convenient for Cinch and leads me to believe their system benefits from this very unfortunate dynamic. I was referred to Cinch by my mortgage company Freedom Mortgage who partnered with them. I left a good warranty company on the basis that Cinch offered so many more services. It’s been months and I have no working dishwasher or AC. In fact they sent a tech for my dishwasher who actually removed a part. When I never heard back from them Cinch tried to reach them and couldn’t. They assigned a different company who took one look and left mentioning the missing part. Without asking me for an explanation they told Cinch I had misused the dishwasher. I told Cinch their first tech had been the one to remove the part. Even with everything documented Cinch STILL denied. With the AC they came out and did literally nothing yet claimed my filter was dirty when they never even looked at it. Once again Cinch took their lie as truth. There’s no winning with this dishonest company and their warranty is worthless. I even had their best platinum warranty. It’s fortunate I had only had one month left on my contract because there’s NO WAY OUT WITH THIS HORRIBLE COMPANY

Company uses vendors that will provide service reports that will allow them to reject any claims made. I had a third party vendor look at the appliance and give a Independent view of the issue, indicated that I did nothing wrong with Maintance of the appliance

We filed a claim on our broken ac a week ago. They fired the original people that they'd hired & we've had no communication since. It's been 97 degrees in my house and we have a medical emergency. This week the outside temperature will be over 100 degrees for several days. We have no air conditioning. We spend hours on hold just to be told to wait for someone to call us. I feel as though they are not taking the situation seriously. Our case worker Laverne gave us her extension (2176) but there's no way to enter the number. She owes us several callbacks. I asked to speak to the manager of the call center and was initially refused. Then I was put on hold for over 20 minutes and eventually told me someone would call me back in 15. That was yesterday. I left another message for Laverne and called the main number where I waited on hold for 25 minutes only to be cut off. Someone please help us get this situation resolved. I'm ready to escalate this if Cinch does not communicate and honor their contract with us.

After I submit a claim online, Cinch gives me the name and the phone number of the contractor then the contractor calls me. Overall, Cinch is very helpful and responsive for any of my needs in case of a home disaster or an issue, and if I need to, I'd look to continuing their services after a year. The contractors have been very good.

I had a problem with the cooktop on my stove. Cinch sent a service person out and they couldn't fix the problem. They couldn't find the part. So, they told me that they would order me another one. Nobody had gotten back to me though. I finally called them. They said, “Well, we sent you an email.” I said, “No, I don't have an email from you all.” They thought we had got an email. The guy on the phone was like, “Well, we got to figure it out. It says that you have a choice either to settle for the money or we can order it.” I said, “Well, please order it. Because I don't know what I'm looking for. I don't know anything about this stuff. Just order.” So they confirmed, then they said they were going to order it. We’re still waiting. I keep getting these emails saying it’s on order, they ordered it, and then it's supposed to be shipped out. I'm trying to be patient. Overall, I like having the warranty. So far, so good.

The techs who came out for my stove were good. They replaced the stove that was already in place. It was quick. I like that with Cinch, it keeps me from putting a lot of money out of pocket when things go wrong.

I’m glad Cinch was part of the sale when I bought this home. The owner said she would provide a home warranty, which I'm glad she did because Cinch fixed several things such as a built-in microwave, the outside AC unit and the garage door. They’ve been good other than I thought the plumbing was covered and it wasn’t. But it’s no big deal. They got it done promptly. The only thing I don’t like is they want you to do the deductible and punch all your numbers at the time of call. You don't know who's got access to that stuff and I have a hard time with that. I wish they would just let me pay whoever the vendor is the 100 bucks because in today's world, you can't trust people. Still, everything has been positive with Cinch. They’ve been right on it and gotten everything done. I'm gonna renew with them and I would recommend them.

I thought it was going to be one of these things where I was going to have to find a warranty company and then pay for it and then be reimbursed. But all of that stuff was taken care of for me. So, whatever Cinch does on the front-end to make sure that you're taken care of for people who either opt to have a home warranty put in place or negotiate to have a home warranty put in place, they should keep it up. The experience was a cinch. It was an absolute cakewalk.

An administrator from Cinch reached out, listened to the problem, researched and found a solution. They were helpful and communicated regularly until the issue was resolved.

The agent was nice and explained everything very well. So, I give her an A+. It was wonderful. If I didn't like the plans Cinch offered, I wouldn't have got it.

My most recent experience with Cinch was wonderful. The people know what they're doing and they are honest. Before, there was some argument about the timing and delay due to the Corona virus. But finally, they replace whatever needs to be replaced and they repair whatever needs to be repaired. Everything is perfect.

I don't like the way they do business. I don't like the fact that I have to pay before I can speak to someone regarding the information that I'll need to make a determination on that service. If I knew I had to pay to talk to somebody regarding my policy, I never would have signed up for this service. It's the primary reason that I'm going to cancel it.

I came home one day and there was ice around the outside AC unit. I put in a ticket and within an hour, someone was here to look at it. He happened to receive the ticket and was in the area and was able to come by very quickly. He took a look at it, and diagnosed and fixed the issue. He did everything that day. He even replaced some of the insulation on the pipe and put caps back on where they had come off. So, he did an outstanding job. The claims process with Cinch was super easy and I would recommend it to others. Overall, I've had generally good experiences. So, I put in tickets all the time. I like that there are multiple options for you if you couldn't remember your account number. You can look it up by your address and your phone number. So the process was convenient.

I'm not happy with Cinch and I'm looking at replacing them. It seems like every time we call, it's one issue behind the other. I called on Thursday to have someone come out and see why my drain on my bathroom sink will not go out. The bathroom sink has gotten stopped up here and there. There's always been a plumber that came out and ran a snake through the main which released the issues that we were having with the bathroom sink. But now, suddenly, it's not covered. We haven't made any changes to that policy.

I’m happy with Cinch. There was a coolant leak in my air conditioning but it is working again. The Sears technician did a nice job and he was good. It was a lot faster than the last time I filed a claim. I'd like to be able to use them again if need be.

The claims process with Cinch isn't bad but I've been waiting for a part now for about three weeks. At first, the technician said he didn't think the parts were available. But I got a text that said that they had been ordered. It’s June 20th and the parts may be here but I haven't heard anything else from them. Still, I am as satisfied as I can be with this type of service. Cinch tried to do the least expensive way possible and to a degree, I understand that. But it's not always the best way for the customer.

Having Cinch, I like the convenience of not having to look for my own repairman when I have something break down. The oven wouldn’t work and the electrical panel had gone out. The appliance man came and everything was great when he got here. He fixed my stove and finished the repair that day.

The only drawback with Cinch is that we have to file the claim and they would send the service person. That service person would determine whether we have a claim and what they would cover, which has to be okayed by Cinch and they would send a technician. We had had our air conditioner and furnace serviced by our own people that we have come out twice a year and they told us the problem. We filed a claim with Cinch and they had a person come out and confirm what’s wrong with it. The person had to file with Cinch and they sent Pro Source out who did the actual replacement. We were without air conditioning for three weeks. It was the same thing for our hot water. It's not a quick process. But money-wise, I understand why it takes a little bit.

Their customer support is excellent. They're communicative. They let me know the status of claims and contact me within the day, sometimes even before I can even get the appointment scheduled. Recently, they took care of my sump pump. I had a claim by 10:30 and the repairman was there by 10:00 AM the next morning. I'm very satisfied with Cinch.

Cinch worked out good. I called them and they got the claim going, and they stuck with it. They would get someone to come out and do the work and I would pay my deductible. They weren’t overly high. I used to pay $40 a month and it went up to 45. Now, I pay $50 a month. I need to call Cinch right now. They’ll come out and do your maintenance free. So, if something is wrong or tearing up or something went, the tech will report it and you can get it serviced. Or the maintenance person will set up an appointment to do that. Then you pay your deductible and get that done. They're trying to help you before something goes and they have a record too if something's allowed and know that it was not.

I had a recent claim with Cinch for a refrigerator. The ice maker worked but the water did not work. The repair guy couldn't repair it so they offered me a replacement, a similar kind, or they gave me the funds for the value so I took the funds. The process was good ‘cause they kept me apprised, reminding me, because it took me a while to make a decision as to what I wanted to do. They were on point. The only bad thing was initially, it took a while for someone to call me. I had to follow up. Once I followed up and got the claim number, everything went smoothly.

Cinch is fine but when you call in, you don’t talk to a person. I don’t mind paying but I would like to talk to somebody instead of having to do all of that first. You don’t know anything about the contractor before they show up. The last time that I called, it was for a plumber and who Cinch was gonna send, they had sent before. I asked not to have that one, and they sent a different one. So, I am pleased with that because I was not happy with the Rooter Guys. The air conditioning people were great and wonderful, and the only bad experience was with the first plumber guy.

My experience with Cinch has been positive. Submitting a claim is very simple. You call and get an order. They create an order and find a provider for you, and you call the provider. In the last couple of years, they've started collecting their deductible upfront, and that's not a problem either. We've used them three times and I had no problem at all. The people they have representing them are very professional, courteous and prompt.

I want to cancel their services, but have hit a road block. I'll just let my cc company know NOT to let that charge go through.