Cinch Home Services Reviews

Cinch has been good. We've had heating and cooling and stove claims with them. The process has changed from when we first did it. When I first did it, I called them and it was a pain because they would call somebody then schedule it. Now, it's straightforward as far as being able to log in and open a request. It could have some improvement though. One of the times, they referred us to contact somebody who didn't service our area. We had to play ring around the rosie. I had to keep calling back to try to get them to find somebody that could come to our section of the city.

I've used Cinch twice. One was a repair on a washing machine and another was when the hot water heater went out which was a major thing. The wait was a little bit tedious when I called, but not too bad. I've had no problems with the people that treated the situations I've had. Both things were covered regardless of what they needed. I added septic tank coverage to my Cinch policy on the second year.

I've had the ice maker and ice maker done. The claims process has been good and everything was great with the techs. We experienced more problems with the microwave and what they initially thought was wrong with it. The tech came back out and fixed the microwave. It was within the first month and there were no charges to me. It's been working fine so far.

I had a bathroom faucet leak, and they were able to change out the bathroom faucet. It doesn't leak anymore. It's pretty easy to submit the claim online. Then Cinch sends a confirmation email of who is coming and their information if I need to contact them. They also send me a text message confirmation as well. So far, it's been a good service.

I had a part that needed to be put in the washing machine. The contractor came out the next day after I submitted the claim. The tech had the part in the truck. I told him what was wrong with it before they came. He took the part out then he put it on. I like that if the issue can't be fixed, Cinch replaces the appliance. I've already had that happen to me when I had my home in Spring, Texas and the microwave couldn't be repaired. Three men came out but they could not repair it. So a brand-new replacement microwave was brought to my house. The only thing was that they sent the wrong person to install it.

When we submitted a claim, there was a little bit of back and forth about what was needed, and what documentation the service providers would need. We did it sort of as a test case to make sure that we knew how it was going to work. But once we had all of those pieces and everything that they needed, it was easy to schedule the repair people to come out and fix what needed to be fixed. The repair people were good. It took two visits for them to come out and fix what was wrong. They came up the first time and tried to fix it, but it wasn't the right thing. They knew what the issue was, and they ordered the new part. Then scheduled the second visit and it was successful. I have gone through many years of homeownership and needed to pay for all the things on my own. So having Cinch in my second home is a nice reassurance that those unexpected costs will be minimized as best as possible.

When I sent in a claim for a toilet that was running, everything went fine. Cinch eases my mind when it comes to my home.

I've had a good experience with them. They went up in price and now they require upfront payment. But other than that, I'm satisfied. The reps are very polite and they assist me quickly and diligently. If I have a problem with contacting one of the service providers, I can call Cinch back and they provide me with someone else.

Claims have been prompt when I ask. The contractors are very good. I like the prompt service and I'll tell people about the professionalism that they do their jobs with.

Cinch has helped me keep my house in line. I have an older home and it's a good service to have. Submitting claims is very easy because I can do it online or on the phone. The last time I submitted online, I got a return phone call from the service provider within a couple of hours and it was a weekend. I was impressed by how efficient the system is. I've had some very good contractors and the last guy was super great. He got the job done within a short period of time.

I've used Cinch a couple of times, and I've had issues where there was a misconnection between the servicer and Cinch. One example is I have a tub and shower valve that they came out to look at. They said, “Hey, you called this in as a regular waterline. You need it changed, so that we can do the work.” I changed it, then they came out and did another job, but it was a separate thing. They took care of that and marked both jobs, “Completed,” and I haven't heard back from them. Aside from that, having a home warranty is more beneficial than doing an insurance claim, and it covers things that insurance claims wouldn't necessarily do. It's nice. I like the system. Cinch has also been rolling out situations where if it's an install on something, they're partnering with some guys on it, which is a great idea. ‘Cause I have a lot of different things that need that, too, and it's nice to be able to just make that claim. All in all, they're doing a good job.

We had a complicated issue with our sump pump. I had to do some work that was not covered by the warranty so that we could get the work that was covered by the warranty. That took some work to coordinate all of that. It could have been better coordinated. But it seems to have turned out okay. The sump pump people were wonderful.

Our microwave broke, so we did a service call online then Cinch responded the next day. We have a built-in microwave, and that model was discontinued, so they offered a replacement. We got a pay-off and bought and installed it ourselves. Having a home warranty offers peace of mind if anything breaks, and with our next house, we're gonna sign up with Cinch. It's a good company. It's bad that we didn’t do it before.

You can submit claims to Cinch online or by a phone call. It’s easier online and you get through much quicker. But dealing with the reps is usually a little difficult. Everyone has a very strong accent. I don't know where the call center is located but it's usually not someone who has a Southern accent like myself so there is a language barrier. But the techs that Cinch has sent out are local people and they’re usually great. For the most part, the work has been fabulous. There is one company though that Cinch uses and they’re terrible. It’s R&S Heating and Electrical and I do not want to use them ever again. You wait weeks and once they're contacted, they never contact you back. They may come and check on something and then never come back to finish the service. I've had to complain about that more than once.

I bought my condo that I live in now and a one-year warranty was given to me. I'm a single mom on a very fixed income because I became disabled and I realized that everything in my house was old. If things broke down, I couldn't afford certain things to fix out of pocket. So, I kept going. I had to call on the first year and it had a quick turnaround. The vendors they sent out were nice. I only had one issue but Cinch was positive to get another vendor out. I had a plumbing issue and I wasn’t quite sure how to categorize it on their website but it didn’t matter. They had someone call me by the end of the day and then someone was out the next day. So you just pick whatever service you need whether it's an appliance or your HVAC and then the more specific issue, and then they line you up with the right people and they give you their information. But usually, the service company will call you. So, it's seamless.

Cinch has been great. My microwave broke and they replaced it. I live in a very remote area, so they did not send a tech out, but they sent me a check so I could buy the microwave of my choice.

Sometimes, the claims process is a little challenging because Cinch doesn't always want to immediately provide the solution that we're oftentimes looking for as customers, but sometimes, we get there. The work by the people in the field that come to the house have a lot of quality. There were times when I had some random people come out and they didn't even know what they were supposed to do, so they tell me that they can't do the job and leave. As of late though, the people who have come out have been good.

Major things happen, and having a home warranty pays off. We had things all happen at the same time, and we had three repairmen coming out. One of them came and took care of the issue, and he was very good. The other two were due to come out the 28th of November, but on the 27th of November, my husband went into the hospital. Right now, I am still sitting in the ICU at the hospital with him. I got ahold of the local plumber, explained to him and he just said to call when I could. I had no idea it was gonna be this long though. I was also able to cancel the one with Sears for the AC, but I'm doing these things from a hospital. I had a local phone number from the plumber because he called me to set up the appointment. The other one was done through texting and there was no room for postponing.

When we purchased a new home in August of 2022, we were provided with a 1 year Cinch warranty on all of the appliances. In December, our freezer and ice-maker failed, so I decided to contact Cinch. When you try to contact the company by phone or via e-mail, you get a message stating they are experiencing an unusually high call volume and are referred to their website. When you try to chat with them, they make you wait and wait to chat with a human. Even though our policy had a $100 deductible, I was charged a $15 non-negotiable surcharge due to "increased costs".

The technicians are great, but trying to get ahold of customer service and them not knowing much on their part about when stuff are gonna get processed could be better. We waited a few weeks for them to process everything, the repairs and all the parts. Apparently, there was an estimate for a different thing that was wrong with the HVAC system, and we had to wait even longer for that to get approved again.

I've dealt with Total Protect for a number of years. They are good. I just had my furnace replaced for $1,110. The warranty covered the unit itself. I just had to pay for whatever it was they said I needed to pay for.

I used Cinch two weeks ago and they were great. I like that it's just one number to call and it covers a lot of different services. It's on a rental, and it's just me. It was a good experience overall for me.

I've had a good experience with Cinch Home Services. I've had a couple of claims and the last one was for my refrigerator. The process is convoluted, when you call them and you have to do something. However, I was happy when I got the person. Cinch gave me the information that I needed to contact the service provider, and he was excellent when he came out, so I'm satisfied.

Having a home warranty has worked out fairly well for me, but not in every case. Cinch responds well, but I had a problem with a dishwasher claim and eventually, I gave up and bought a new dishwasher. That was disappointing. With my last case though, I had an electrical issue with the outlets and some circuit breaker issues and they resolved it. It worked out well. The technician I had was great with the electrical too.

Whenever I have a claim, I just call Cinch, and they give me the service number and take care of them that way. Their work is good. On the weekends however, it's hard to get ahold of anybody.

Do not use this company. I had a furnace that was not working. The outside temperature was in the 30's. I contacted Cinch warranty they said they had no one to service my area. After they collected $100.00 for a service call. After three calls they finally said they would send someone in one month. Again,its 30 degrees in the winter in Indiana. I had to pay for a $6,300.00 furnace out of my pocket,even with home warranty coverage. I submitted a claim. I had purchased this home and had two inspections prior to the purchase stated it was in good working order. Cinch stated the furnace was not in good working order and refused to pay. Their work and coverage is worthless. Do Not Use this company.

When we turned our furnace on and when we turned it off and on, it clunked. The guy Cinch sent out looked at my furnace and said, "You got some kind of a flame sensor." He said that was bad. He pulled it out and showed it to me. There was a little wire, and he wanted $380 to fix it. It was an outrageous amount, so I said, "No, I'm not gonna do that. I'm gonna call the warranty company." Cinch sent out a company from down in Miamisburg, which I live outside of that, and I had to pay the guy 150. He was the guy that gave me all that song and dance about that, and I was dissatisfied with that. I'm not even sure there was anything wrong with what it was that he was looking at. I'm not sure that guy wasn't trying to stick me with a big bill.

We did a claim on a plumbing issue with Cinch. They got somebody out right away. Within an hour, a plumber called me to schedule a time. The issue got fixed.

I've had Total Home Protect for I don't know how many years, and they've really helped me out in some really bad binds. Not too long ago, I had a dryer that went out on me and through my home warranty company, I had a technician come out. They would get one part here, and that part didn't work right, then they’d get another part. It went on for three months before they realized they couldn't get the part. I was still looking to get it, and the next thing I heard, Cinch contacted me and stated that they were going to give me funds to buy another one. That was my first time dealing with them, and they were very prompt. I was also surprised that they helped me, because it seemed like I was dealing with a different company at first.

Getting a technician's name and phone number to get something scheduled has been really easy, and it's one of the reasons that we've kept Cinch. Even though there's been a couple of years to where, thankfully, nothing's been severely wrong, Cinch has come through on the times where we've had issues with multiple appliances in the house. Stuff happen morning, noon, and night where things aren't always open, and the fact that I can go online, make that claim and get that process started at any time is really beneficial to my family.

Up till the last time, Cinch's customer service was good. I had to deal with a refrigerator. They decided a part of the refrigerator wasn't covered. They just wrote me off. But I'm still gonna stay with them and renew. I've used them four times in the last five years. They've been fast. Most of them are heat-related issues. Now we’re dealing with a fan on an air handler.

So far, so good. We have the microwave and the AC unit changed and the refrigerator fixed. Swapping the AC unit was very rough, but it ended up being resolved.

My husband had noticed that there was dripping from above in our bathroom, so we called Cinch and made a claim. Then the plumber came and took the toilet off. He said the issue was the rubber thing that hooks the toilet to the floor and he could work on it. It was quick. Everything's good. When our oven went out, it was ancient and Cinch told us that they could replace it for a certain amount or they could give us the money to buy a new one. So they gave us the difference, and then we went out and got the one that we wanted. It worked out really great.

Cinch is very cost-effective. The very first time I tried to use them was very difficult though because the system was down and it was all online. I had to wait till the following day. I was going to cancel the plan, but it worked out fine. After that, I haven't had any issues. Submitting a claim is okay if you're computer-literate. I don't know that it's the best form for everybody because it didn't seem to have an online possibility.

We have complete home warranty 2 years with Cinch and had our furnace fail and needed complete replacing. We paid out of pocket 6934.00 for new and CINCH reimbursed us 2044.00 for it. RIPPED OFF !!!

Even though Cinch's premium is higher than their competitors, they're a good insurance to have. I've been recommending them all along to all my family members. However, nowadays, you have to do a claim online. It's very frustrating sometimes. When you go online, it's only certain options they give you. You have to communicate with somebody. But when you call, it takes a while to get somebody. You have to wait till the night time. That’s when you’ll reach somebody easily.

The wall oven was not working. I made the call for the contractor and they came within a day or two. They called back fairly quickly. They ordered the part and they initially thought it was going to take several weeks. But it was back within a week or two and they replaced it. It’s working fine now. The communication was great. The tech that they sent out was really, really good. He was very friendly, personable, and knowledgeable. So it was great to have him come out so quickly.

Submitting a service request has been very easy, and the reps are always very polite. The technicians are awesome too. They've all been very helpful. The work that they've done was what fixed the problems that we had and we haven't had any more, at least with those things anyway. I would recommend Cinch. It seems helpful.

The customer support has been great. I love it. The gentleman that came out explained a lot. He was kind and patient. It was amazing. All of our appliances are covered and the policy that I got covers a lot. Having the warranty with Cinch is a no-hassle process. You call them, they send someone out, and they have to either repair it or replace it. It's real easy.

It was not easy to get through to Cinch Home Services. It took a long time. They want me to do everything online. But I wanted to talk to somebody. I paid for this, and I want to know when they would get somebody out here, especially when the air conditioner was broken in the middle of the summer. When we weren't satisfied with an answer they gave, we reached out to the local rep, who's the rep for the entire state, and she got the ball rolling quicker which was nice since it had to do with the air conditioner in July. Also, we have liked who Cinch has sent out. And it has just been for the HVAC. So if there's any issue with the air conditioner or the heater, we request them. So far, we've been satisfied with Cinch.

Seemed like a good idea buying a warranty with the home due to 25 year old age. $1500 warranty was for the most part worthless. First I called about a hot water tank that stopped lasting more than 30 minutes. They said it must of been having problems before the warranty so it's not covered. Then I had a microwave problem and they fixed quickly. Had a few pool furnace problems. One of the problems on the pool was some wires were eaten by rodents. However I had 3 other problems completely unrelated to the wires - like a bad temp gauge, some bad seals, and a bad pump. They said because one had to do with rodents they would not cover any of them. Worthless company - I would never recommend outside of basic plumbing and electron issues. DO NOT BUY the better warranty.

The customer service representatives have been fine, and I've only had a problem one time with a service technician. Other than that, all of them have been great. Having a home warranty policy offers a safety mindset that I don't have to dig in my pocket for a big lump sum. I got my sister to sign up with Cinch too.

In general, I have had a great experience with Cinch but right now, I'm dealing with a situation in which I've had to wait a week. They don't have a lot of providers that work on pool pumps so every time I have an issue with mine, it takes them two or three days to find someone. Also, for this claim, I have gone through three providers. Two of them did not service this problem that I'm having and one was a no-call, no-show. I'm still waiting for Cinch to find me another person. I'm not thrilled with them right now.

We've had a good experience with this program. I can call somebody and they're going to send somebody here that knows what they're doing. It puts my mind at ease. It's a good thing to have because it saves you money in the long run.

Initially, Cinch Home Services didn't have my claim number or something was not in their system. So, it took a while before they were able to properly identify me as one of their claim holders. But that was the only hiccup I had. The biggest factor was the contractor came quickly. It was a situation where my furnace was not working. As we get into wintertime, we don’t want to be without heat. It took them a couple of days, unfortunately. Those days, it was not as cold as it is now, so I was fortunate.

The engine on the furnace system gave up for some reason. I'm so thankful for Cinch because I have got no time to be dealing with people on the phone. The technicians were fast and efficient. They were polite, which is something that sometimes you have no control of. I liked them. They had to replace a motor on the unit. I highly recommend Cinch. They're a lifesaver.

Submitting a claim was a little difficult. It wasn't picking up my type of refrigerator so I had to call the 800 number. But it all went well when the tech came.

I appreciate the fact that the portal is pretty easy to use. It's simple to go in and log details. The last claim I had was for an appliance repair. They sent out a tech and got that resolved right away. The tech seemed to be pretty knowledgeable and efficient.

I have an 800 number that I call, and it's easy to get through to a rep. So far, the only thing Cinch serviced for me is my refrigerator. The service has been fine, but I've found that it's leaking again, so I don’t know what the problem is. I’m trying to call again to try to have them come back. Besides that, it doesn't take Cinch long to have the repair people try to get here. They were fast and efficient with the services they did. My family member contacted Cinch and she's got the service now.

I like Cinch Home Services. I've been with them since they were Cross Country years ago. I have three of these things. I've gotten two heat pumps out of it, which is a hell of a thing when they're $4,000 apiece. They replaced them both. But recently, I had to hire my own plumber. Cinch Home Services didn't have a plumber available. So, that created a little snafu.

There was a gas leak. It was horrible. Then I had to change things for the water heater. I paid $100 so a contractor could come and look but they never came. The day after, Cinch found another one and they came. But Cinch refused to pay anything so I paid over $4,000 from my pocket. The second thing was a problem with the oven. When the people came and looked, they said, "If you use the gas, you cannot use this oven. If you use the oven, you cannot use the gas." I paid 100 bucks but Cinch just sent me someone to check and fix it. They were not going to replace it. They contacted me and I appreciated them for that but I'm not happy with Cinch.

The reps at Cinch Home Services have been good at helping coordinate dates and scheduling. We requested service for our water heater and it went well. We don't have any issues or complaints.

Business model appears to be making resolution impossible so that you just solve it yourself. I was lied to repeatedly. This would be an excellent case study in horrendous customer service. After nearly 3 weeks without a water heater we simply took in upon ourselves to solve the problem. The local contractor they wanted to use seemed to have a little side hustle going to charge the customer absurd extra costs, and their customer service model is clearly to avoid paying any claim. For example, they repeatedly insisted they couldn't find a water heater in our area, yet I found several, told them where they were, offered to pick them up myself, but each time was told they needed to pass the information on to their "research" department to see if they could get the water heater. At one point they were telling me the supplier didn't have the water heater, while I had the supplier on the other line telling me she was looking at the unit. I suspect they stay in business because realtors get some incentive to get sellers to buy this warranty for the buyer, but then the buyer is screwed if they ever need to file a claim, and Cinch has no incentive to do better because they just keep selling these policies to realtors, and buyers never know how bad the service actually is.

The service is terrible! The supervisors are only there to deter you from getting an appropriate resolution and protect the company! I have been attempting to get a plumbing issue resolved for the last 5 months. I pay nearly $80/month plus $100 deductible for each repair, only for them to turn around and say that they don't have any service providers in my area and that I should pay an additional $125 travel fee in order to get service in my metropolitan area! I also have additional damage because the leak was never repaired! They never offered me a refund and they are telling me that my deductible is about to expire even though they never sent a technician. Another time their technician wrote up the report incorrectly, the claim was denied, and their only resolution was for me to start a new claim and pay another $100, in spite of the fact that it was an error on the part of their technician! Each time I called I got a different story and every supervisor insisted that they could not do anything further!

My oven wasn't working. The techs replaced the computer panel where the clock is. They ordered the part and it came to my house the next day. The tech scheduled and came a couple of days later to install it. Both techs were very nice. Cinch has been very good. There have been delays but that was because of not being able to get parts. The service people are always good and they get back to me. Also, we had a previous issue with our air conditioning unit upstairs and they ended up replacing it. It was an older unit and they couldn't get sufficient parts. They said it was better to put another one in. So, we're very happy.

The first time I used Cinch was wonderful. The contractor they sent was exceptional. They were very thorough and stayed until they completed the repair. The second time has been frustrating. We filed a claim for a leak in our bathtub. It was two weeks or more before we were able to secure an appointment. When their contractor came, they just said they couldn't fix it, and they would have to contact the warranty company because the whole thing needed to be replaced. We've never heard back anything at all from either the plumber or Cinch. Also, Cinch's app doesn't work at all. Every time I try to use the app to submit a claim, it tells me it's not possible and I have to call. But when I call somebody, I'm disconnected several times.

Everything turned out really well. Submitting my claim is simple. I log in and tell them what the issues are and they call me back. The only issue I've had is that the the techs come out and they do not have the parts on hand. So I have to wait longer to get something fixed.

It's not that easy to talk to anyone at Cinch, and I have to pay a deductible right off the bat before I can even do anything. I had someone from a heating and air company come out two times in the past five months, and they were very nice and prompt. I was very appreciative because they came out fast. The first time they came though, they thought they fixed everything. They fixed part of the problem, because my unit would come on and shut off. However, I was still hearing this weird, loud noise, and it got even louder so I called back and asked the company to come back out again.

It isn't easy submitting a claim as I'm not used to not talking to people. Everything seems to be on computer now, but I like to talk to people. Most of the time, they just line up everything. And then you do talk to the service people when they come work on it. So far, everything's been okay with the contractors. The only claim I have going on is for my central air unit and they're still working on that. It's 28 years old, and it's been having problems. The Sears techs recommended it needed to be replaced. Cinch sent somebody to take pictures of the unit. But that was two weeks ago and I haven't heard from anybody since. Other than that, they did well. Cinch has done me good. I don't have to worry about major bills. Check them out.

When I first started with Cinch, I like the responsiveness and the ability to kind of book an appointment if I have any issues with my homes as soon as possible. That has changed in the past two claims that I filed. The first year, I didn't have any claims. The second year, it was right through the middle of it, I had one. It was still great. Then this past year has just been a headache. I had a problem with one of my AC units during the summer. We had an appointment with Sears that was canceled twice. I called customer service to talk to them to help me get an appointment. They said they couldn't get me one. Then they told me that I could go ahead and find one. Then I was told that if I do find one, then they would reimburse me. I found one to fix it and then I submitted a claim for reimbursement. I got paid less than what I spent on the fix. So, all those things are kind of like really not as good as I expected.

The benefit is I don't have to buy a brand new product at cost. But the downfall is the amount of deductible I have to pay for regardless of the amount of the repair. If they make a $50 repair, I still have to pay them $125. Also, I wouldn't recommend the last techs who came for a home repair for anything. My dryer was overheating and the techs said, "Oh, your vent is clogged." even though there was plenty of hot air coming out of my vent outside. They ran a brush into a soft vent, destroyed it and left. They didn't give me a receipt nor a phone number. It cost me $450 to have it repaired. Other than that, I have recommended Cinch to several people.

The tech was very helpful and realistic about what could be fixed and what couldn't.

My experience with Cinch has been pretty terrible. They have extremely poor customer service. They farm out their customer service to a country. They have terrible wait times. They, overall, are a terrible company. They did cover two claims that were nice claims, which is great, but my basement got flooded due to them because they didn't cover a claim. Then, it ended up covering after the fact, but it was after my basement was already flooded. It's been a nightmare working with that company, and I'd never renew with them again.

I like being able to just call Cinch and know my issue is gonna be taken care of, and I don't have to deal with somebody else. Even though the service call is a little bit high, and it's higher than my former company, I've had better satisfaction with the people that have been sent out. It's $125 I have to pay upfront.

With them, I don't have to worry about something breaking down. The reps are very helpful and the techs have very good work ethic. They've all been more than helpful and they explain everything that's going on. The techs serviced my ice maker and it still isn't working right. He suggested running a new waterline We're gonna run a line and he said if that still didn't work, then he'd come back out and the issue must be the pump he put in. I was very satisfied. I haven't had to use my warranty for so long but once they answered, it was a smooth process.

The claim process with Cinch is simple and straightforward. I've done about four claims with them. For the home appliances, they're fine but for plumbing, the company that they're supposed to be providing service doesn't reply in a timely manner. I opened a claim on Tuesday for a plumbing issue, and I understand that they don't manage 24/7, and I'm supposed to give them 24 hours, but when it's a drain issue, it's kind of hard to give them 24 hours. I received a call at 4:00 PM and I wasn’t to answer, so I returned the call at 4:02, and I didn’t get a callback. I called Cinch to see if they could do something about it. They said that they put the request as an urgent matter. I got a call at 3 o'clock the next day. So, urgency for plumbing issues does not exist. I had to contact another company. So, I'm kind of disappointed about that.

They've done an air conditioner and a furnace for me. They've also fixed my washer-dryer. The claim process has been wonderful and the coverage is good. I never have a big bill that I have to pay.

It was very easy to submit the claim and the technicians were very helpful and responsive. The only problem I've had is that I've had the same product repaired three times now. But it’s not Cinch’s problem, and truly not the company who's fixing it. It's just the dryer problem.

I've submitted four claims and so far, the only problem I've ever had is that every now and then, some of the providers that they use, they don't call back or they don't do what they're supposed to do. But I immediately tell Cinch I need a new provider and they hook me up with another one.

The lady who I bought my condo from purchased a home warranty through Cinch for us. From the first month we moved in we had issues with the fridge and filed a claim with Cinch. Over the one year that we had the warranty, 10 times we had technicians come out to fix the fridge. The replaced every part on the fridge and even added Freon and multiple of the technicians told us that the fridge needed to be replaced. The second to lay technician we had even told Cinch over the phone in front of me that the fridge could not be repaired and they still refused to replace it. The last person that came out to look at the fridge was in October and as of the first week of November our fridge still does not work. When you log into cinch it doesn’t show a history of the repairs done (of course) so I cannot pull the information but I know they have it because one of the cinch customer service people told me he could see how many times they had to come out and fix it. After taking off work every time someone has to come out and fix the fridge and after throwing away an entire fridge/freezer full of stuff multiple times from the fridge not working I want to be compensated for all of that and a new fridge that we now have to buy out if our own pocket.

With them, it's easy to get my problem solved. Everyone has come and has been excellent.

We had to have many technicians come out for a claim but it got fixed eventually. My experience was a little rocky with fixing the issue. But it was not Cinch's fault that the technician couldn't figure the issue out.

My air conditioner went out. They sent a man the next day and he fixed it. With Cinch, at least I know that I'm not gonna get in a bind if something major happens. They've done everything they said they'd do.

With them, if the HVAC could not be repaired, it would be replaced. Also, if the furnace went out in the middle of the winter, Cinch would put clients up in a hotel. The first time I submitted a claim, it was a flawless experience. It allowed me to rave about Cinch because I'm in the real estate industry. But the next time I needed to use them, they sent a tech who couldn't fix the problem. He had to order a part, which came within a week. It took four months and I no longer owned the home. I had to reassure the buyers that Cinch was coming back.

For my dishwasher, doing the claim was really easy because that's one of the pre-populated choices. I was able to put in the ticket for it and describe what was wrong with it. I got an immediate response on that and someone came pretty quickly. For my pool filter and heater, that was really difficult because I had to submit it in a different way than what I would normally do. Plus, they didn't have any service provider in the area so I was supposed to find one myself. By the time I found someone, my husband had already fixed it himself.

Our air conditioner broke. The first tech looked at it and said, “You have another part under the house, I'm not climbing under there. I'm not doing this.” He left and I complained to Cinch about that. Then they sent another company to deal with the issue. That company was wonderful but they had to find the parts. It took the entire summer to find both parts. Other than that, Cinch is great and I love them. My issue is the people they are contracting with.

I had a contractor check on the electrical wiring. One of the light sockets wasn't working. The contractor was very informative. They gave recommendations as to other options based on what Cinch would cover under the warranty. Cinch offered to send a second person out because the first person didn't have a certain license to do the full check that needed to be done. We were able to get the issue resolved. I work for a company, and I set warranty calls for them. All I hear are major complaints. I was scheduling the contractors to go out. But in order to get the authority from the warranty company, we need to go through some hoops, and it is very difficult. With Cinch, I find it to be extremely easy.

The quality of service has been beneficial. Cinch provides much needed service.

Submitting a claim has been great every time in terms of service and in terms of the people I speak with on the phone. But I tried to report a problem with a dishwasher and there was nothing on their system that allowed me to check what the problem was. I spoke to a rep and she said, "Well, we don't cover doors when it comes to the dishwasher."

Submitting claims is pretty easy. I told the tech what happened to the unit I had and he asked me to take a picture of it. But I was taken aback by the deductible. I wasn't expecting it to be $200. Other than that, the tech got the work done and my issue has been resolved.

I had an issue with my heating and air conditioning. The techs turned it on and serviced it. The claim process was seamless on an app. I could just put the information in and someone would call me. Cinch is easy and affordable. Service is good and my deductible is low. I feel good about it.

Cinch is easy to deal with. I used the service when my microwave light kept going out. The techs were very good and professional. After the techs fixed the microwave twice, Cinch said it was unfixable and sent us a check for it. I got the money and when I'm ready, I'll buy a new microwave. The whole claims process ended up being a couple of months.

My wife owns a real estate settlement company and we will NEVER recommend this company to any clients. I feel completely ripped off and plan to file a complaint with the Bureau of Insurance and Better Business Bureau. Stay away from this company. Poor customer service and does not pay out on the plan. My wall oven was not some major luxury appliance but they saying it is so they can cap my coverage at 1,000 which was in the fine print and no even the type of coverage I had before. I don’t even know how my plan can change without someone telling me it did.

I've had Cinch for a number of years and for the most part, I've enjoyed it. I have had two people I dealt with that were absolutely outstanding. One of them called me the next day. I told her I was 82 and I had been without heat for two days. She did whatever it was she needed to do. She called me the next morning to see if I had heard from them.

I had a claim two weeks ago for our washing machine not draining properly. And we weren't able to do our laundry because of that. We called in. And Cinch got somebody who came out the same day, which was great. We were friendly on the phone with the vendor. He knew what he was doing. He fixed the problem and it has been great ever since. So, we had a positive experience. We're very happy.

We've submitted several claims, and I'm satisfied with the services. The claims process was easy, but this last one that I did took over a month for me to get everything finalized because they had to order the part. It was aggravating because I was without a stove for over a month and a half. I got the parts in, then the technician was supposed to show up to install it, but an emergency came up and the service couldn't get rescheduled for another week. I wish Cinch had a different way to handle this, but other than that, the technician was wonderful.

I have had a good experience with Cinch overall. When my washing machine was not working, they were able to get me a new machine in a short period of time. However, my first experience wasn't good at all. The person came to check on the toilet. I don't have shoes in my house, and he was very rude when I asked if he had a boot cover to put on his boots. He left and never came back. I called Cinch and someone else came out. For the most part, the contractors from Cinch are good, just that one person. I will tell people they should protect their home with Cinch.

Over the years, we've had various things break down, and Cinch was there to fix them for us. We have filed claims several times before, and the process has gotten easier since we first became members. Today, it's just the manner of a website. We put in the appliance, and they’d fill it out on the make and model number for us, then we leave a review or at least some information about what the situation is. It used to be more complicated in previous years. The technicians have been very good too. They've been very knowledgeable, prompt, and easy to work with. Four years ago, we had some issues with an air conditioner, but that was just they didn't have a supply of the part that was needed. Other than that, we've had no issues with Cinch.

Having Cinch is convenient. The tech ordered the part, came back, repaired and installed the item when he received the part. It was quick and simple.

My experience has been very satisfactory. I spoke with someone over the phone and it went by quickly. The techs were very professional.

Generally, when we have an appliance problem, Cinch comes in and takes care of it. Recently, we had a hot water tank that needed to be replaced. The claim occurred on Saturday, and someone was here on Tuesday, but they told me it wouldn’t be until the following Wednesday before they could replace it. We opted out of them replacing and had someone else do it. We got a check today.

Cinch saved us a lot of time with big repairs when the water heater and air conditioner died. And we just had a small deductible in the scheme of things.

I just go online to submit claims with Cinch. It’s like a portal, and it's a couple of quick work sheets with dropdown answers. I click one, I go to the next one, click, and go to the next one. They said someone will contact me. And usually within 20 or 30 minutes, somebody would. They typically come out. When our water heater caught fire, they were out here the very next day.

Some items, Cinch is very useful, but one item, I had a hell of a problem with. It was for my washing machine, and it was just some paperwork. It was back and forth, not being properly staffed in time. That was the only time I had difficulty with the service, but other than that, the contractor was spot on. Overall, the service has been outstanding, and I have recommended Cinch Home to a few people already. The repair people represent themselves well. They show their ID and let me know they're on their way. They do good quality work, and I've never had any problems with any of the contractors that came out.

We had to change the coils out on our air conditioning unit and the techs were good. The purpose of having a home warranty is to have those kinds of things taken care of, and it was handled properly.

Recently, the dishwasher wasn't working. The contractor unclogged it. Also, I needed a better expensive coil for my heating system and Cinch replaced it. Get Cinch. It's a very good idea. It's for your peace of mind.

I have recommended Cinch to several people. Their service is good. Every time I asked for a routine maintenance or if something broke, they were right on time. I had one hiccup on the AC that went bad and it took about a month to get that taken care of, but Cinch took care of everything. Everything went well. All of the repair people have been good as well. Some of them will come to do the check, do minimal stuff, then go back to Cinch. Cinch will then come back and tell me they didn't do something so they were sending somebody else, and that was fine. The work got done.

The microwave didn't work and it was older. I called Cinch Home and the people came out the next day. The techs were prompt and they knew their business. They replaced the microwave, and they did their thing quickly and quietly. The whole process took no more than two days. At another time, some techs came out and looked at the water heater. They said it needed to be replaced because it was leaking too badly, and Cinch Home replaced it as well. So far, both things that they gave as replacements are just right on the money. I've had home warranties before and this one is the best.

Cinch has been giving me great service all these years. You just pay a monthly amount and whenever you have something wrong, their service providers come out and do your repairs on your house. They always send well-skilled and well-trained people to do the job, and I've never had a problem. When I submit claims with them, I used to call a lot and talk to a live person, which is my favorite way to do it because sometimes, I don't know what kind of repair service provider I need. But lately, I've been starting to do it more online from my laptop and they also do a lot of texting. I would tell other people to get this service. They're reliable and responsive, and the warranty is worth the money.

Cinch is excellent. We've had them ever since I can remember, and I've used them quite a few times. The claims process went fine. The only issue occasionally is getting the vendor to call back. However, the guys who came out for the furnace were good, and the claim has been completely resolved. They've helped me a couple other times as well.

I'm a real estate agent and I've referred customers to Cinch Home. When I used their service, it was very easy. The workman who came out was very competent and he got the problem fixed.

Cinch Home Services is very good. Every time I had an issue, they were able to resolve it in a timely manner. I'm very satisfied with all the service calls for the last couple of years. Back in the summer, the compressor on my air conditioning unit was bad. It took the techs a day to come out and it was good service. They had to get parts, which was a couple of days. The AC is working very good now.

The techs tell me when they’re coming up and that's when they come. If they can't come that time, they will call me and tell me that the schedule changed. They do their job and when they finish, they clean up. Cinch is a very good company to be with.

Cinch always responds, but the people who answer the phone don't work on houses, and I've had instances of miscommunication where they didn't get what was wrong. For example, we had a gas issue, and I told them that we needed someone to find out what was the source of the leak. I also told them that the gas company came to our house and inspected it, and when they turned it off, they thought that some of it might be coming from the stove and some might be coming out near the water heater. Cinch made me pay the deductible twice and sent out one person who works on stoves and another who works on water heaters, but the problem was the source of the leak. It made it longer. I've also had other issues where there was a misunderstanding of what the issue was.

Cinch Home is easy to use. Their claims process is wonderful and seamless. The end results both times I had a claim were great and I couldn't ask for any better service.

Cinch convinced me to renew, but the first year, they didn't cover the washer and dryer, which they should have. When you boil down to it, I had to get a new dryer and pay for it myself. When my refrigerator broke, they didn't cover that either. The door didn't close, and it wasn't something that was covered. There's always something, and I doubt if I’d renew the warranty next year. I had to pay almost $1,000 for the refrigerator, and it was an old unit. Why would I do that? I just wound up getting a new refrigerator.

Cinch was fantastic. I called some others and they couldn't come out. I have the insurance, and when I called them, they were able to accommodate me. I told the lady I talked to that my son is autistic and I use my microwave all the time because I'm preparing food for him and I couldn't be without it. She sent somebody out, and the repair guy came out right away to look at it. I love the service. He had to take the microwave out and put a new part back in, and even find out what was wrong with it. It had something to do with the heating where it didn't heat up. He came back out in about a week later with the part, and he wasn't here 30 minutes. He fixed the microwave, and if I could give him a grade, he would get an A+ all around.

When something breaks, I can call. And the past few times I've used it, it was a quick response. Cinch had a technician come out. I told my renters the timeframe, and he came 15 minutes after that. I couldn't get ahold of him to reschedule. So, I called back, Cinch started calling, and they couldn’t get ahold of him. They rescheduled with somebody, I had somebody out there in two days, and it was fixed. It was resolved quickly. I was happy about that. The individual that came out was great.

I have several properties, and I have warranties on all of them. Three of them are with Cinch. When I signed on, it was called HMS Home Warranty, then they switched over to Cinch. This past month, I had two situations. One was for an older refrigerator and that took at least 14 days. After I paid my deductible, Cinch called Sears, and the guy who came could not find the model number so he couldn't work on it. We had no refrigeration. We had to eat out because our food went bad, and we couldn't go to the grocery store because the refrigerator wasn't working.

I just submitted a claim. But I wouldn't call it submitting a claim because I paid the deductible and Cinch fixed the stove. But the $200 deductible covered what was necessary for them to fix. It was straightforward. The technicians explained to me what they were doing. They took the part out of the stove that needed to be replaced, put it in, and that was it. Very easy, quick, and they were in and out. I just renewed Cinch.

I did my claims online and that was very easy. Cinch has its own air conditioning service in the Dallas Fort Worth area. They just told us who was doing the work, when they were coming and if was it okay. I hit confirmed and the techs showed up. They were really fast. We have an LG refrigerator. It's broken six times or under the, "They'll fix it forever," mode because it's a nasty refrigerator. Cinch repairs were the only ones that had been able to fix the refrigerator and make it stay fixed. I'd recommend Cinch. They're doing an advertisement right now in Sam's Club. When you walk by, they have a little booth. When I walk by them, I always say, "Best home warranty there is."

Cinch has been terrific and make the service very smooth. They send the people out and generally, it’s a quality repair when it’s done. So, I’ve been very happy with them. We’ve kept this program for 20 years and they’re great. They spread out my expenses, because invariably, you have a thing where suddenly a $1,000 item breaks down and you got to come up with $1,000. So even though it may cost me over time, it's a nice steady amount every month that I can rely on with the occasional visit charge. I like that confidence to not be worrying about getting a $10,000 bill out of the blue.

We had a sink clog again in our kitchen and we were a little frustrated with Cinch because every time we kept trying to do the claim online, it kept telling us we already had an order for that. It wouldn't let us redo the order even though we're allowed to have three orders at a time. So, I could not do it myself on the Thursday before they came out. I called Cinch and they couldn't do it either so they asked me to call back later. I did but they still couldn't do it so we didn't get it fixed until Friday. By that time, it was too late to get on the schedule for the plumber so we had to wait until Monday. That's four days with not being able to use our kitchen sink. It was a technical issue that should not have happened. We have the same tech all time and he’s always great. He knows a lot about what he's doing. This is the third time he's been here, so he knew what to bring to fix our problem. He was out of here within 30 minutes.

Cinch saves me money. They’ve done what they’re supposed to do the couple of times I’ve used them. I've had to have a stove replaced and a garbage disposal replaced. The service people came out and did what they needed to do and ordered the part, and replaced it. They were all nice.

When making a claim to Cinch, I just go online and tell them what the issue is. I used to call it in and it changed, and it's easier to go online. The hard thing is getting the person on the phone. I had one contractor that never called me, so I tried to get back in touch with Cinch but it took forever to get to a person. It just happened recently when my AC went out. That was fixed. There was something that happened to the fan motor on the outside of it. Cinch worked perfectly for me. I'm thankful I had it because I would have to replace the furnace, an air conditioner and a microwave.

I live in a suburb of Phoenix, Arizona. On 10/2 my A/C went out. After many calls to their South American call center, they claim they still don't have authorization to fix my a/c. Excuse after excuse

I bought my home warranty with Total Home Protection, who later sold out to Cinch. This is my experience with Chinch..approximately 8/14/22 my Kenmore elite washer went out. They sent a technician a week later. He said parts had to be order and would be sent to me and made an appointment to come back 1 month later. I thought because it would take that long for the parts but no, they were there in about a week. On 9/3/22 my Kenmore elite refrigerator went out. They sent a technician in 2 weeks. He said it was the compressor and he couldn't fix it. Seems there is a lawsuit about this particular compressor so they can't be gotten. Cinch said they were sending someone else out to look at it. Then after another week said they couldn't find anyone so I should find someone that would take third party payment. After many phone calls I find no one wants to work on this model and if they will, they won't take third party payment. Then Cinch says they will try again. And they make an appointment for 10/26/22. Unless the technician happens to have this particular compressor, that one of the Cinch operators admitted to me can't be ordered due to the law suit, so unless he has 1 in his pocket there will be more waiting and much more time with no refrigerator. At that time I will have been without a refrigerator for 2 months. Mind I still have no washer either. And the appointment day came and they called and pushed it out 2 more weeks. Finally the technician comes for the washer and the correct parts weren't ordered so he has to order more parts. Another 3 weeks till he will come back. This entire experience has been a nightmare!

Submitting a claim to Cinch was very fast and efficient. Sometimes I do this on the phone and sometimes with the automated phone. They send me a link. I would get the address and contact numbers of the contractors. Usually, I deal with Sears. They are good except for one claim that I was unhappy with. When I'm unhappy with a claim, I keep calling so I could receive help. Overall, Cinch is great. I always recommend them and I give the phone number to anyone I know who is a homeowner.

I did Cinch for their initial discounted price. Their claims process wasn't the easiest but it wasn't difficult. Customer service doesn't necessarily want you to file the claim so they're not very helpful. That aside, the technicians have been fine. It's just the initial part that I have a problem with having to go through the website. And when I ran into issues and reached back out to them, they were very nonchalant and didn't really care about resolving the issue.

I kept on getting email blasts and I looked into it a little bit further. One of the things that stuck out was the no inspection of current appliances and/or equipment, which was great because we had a furnace that worked but it was definitely getting on in age. If that thing breaks down, we should be covered. That was why we subscribed to and still carry Cinch. Nothing's probably gonna break anytime soon but it gives peace of mind.

Cinch sent Sears 9/8 to repair after 2 techs that couldn't do the job and didn't open up AC stating I needed a new evaporator coil, they finally sent a 2 guy team on 10/13 to look at the AC after about 10 rescheduled appointments, there was a leak and it has been fixed. They also returned 10/14 to replace a small part and clean the lines. These techs were very knowledgeable and said they were just given the job a week before. This should not have taken 45 days to repair and reaching Cinch and Sears scheduling or an actual person that knows anything is impossible. I live in Texas and I am thankful my AC is now working. Thanks to the knowledgeable techs they finally sent.

We have been waiting since 9/3/2022 for a hot water heater replacement! No installation as of 9/28/2022. No projected installation date provided. Requested to speak with a customer service supervisor or receive a callback no one ever called and was never provided a supervisor contact info. All we hear is "hot water heater is being shipped to installer". Estimated ship dates, tracking info etc. not available. Installer has not been provided info either. We have been boiling water, carrying up flight of steps daily for baths this is ridiculous. Terrible customer service, terrible response times no accurate updated info! I do not recommend buying a Cinch Home Warranty.

I've only been with them for less than a year and I haven't really needed them. But I liked that they reached out to me and said, "Hey, we haven't heard from you."

We had called Cinch twice about the AC now. We knew it was very hot outside, but the AC still wasn’t really cooling right. As far as the kid who came out, I wasn't really happy with him as a human being. He just said, “I'm replacing that,” and didn't ask about anything. He replaced something and since it's been replaced, it's worked, but it's still working harder when it's really hot outside. So, I think there's more going on than just whatever it was that he replaced. Other than that, I like that the people from Cinch make their appointments really quickly and they are really responsive for the most part. It saves me having to call and make appointments with people.

I've had claims to Cinch for the heating and air. The claims process went very smoothly. The techs have been great. I got peace of mind having the warranty knowing if something major happens, we’re covered

I don't even know where to begin. I have had them for four years, since the purchase of my home. It has been nothing but a nightmare. The root of their problem is threefold. The companies they contract with, customer service and getting someone on the phone. This has been a complete living day and nightmare. I currently have a microwave that has been sitting on my counter for four months. When I finally got it fixed (took 3 months to get it fixed) the contractor said he could not install. I told him according to Cinch he was to install. I told him to contact them and tell them. After he left I then called them and told them what he said and they said they will contact them to confirm. Nothing. 3 weeks later nothing. I had to call today and as it was with the last claim nothing was done. I was just beyond belief. I couldn't understand why there account management was so off. I really believe there is none. I asked. No clear response. I am not even going to begin to tell you h the headaches I had with this claim from the beginning up to where we are now. So now I wait. I finally got someone on the phone. She is supposed to be calling me once she has contacted the contractor. I will be surprised. I was supposed to get a call back from the last representative 3 weeks ago to confirm they have talked with the contractor. Warning: When you hang up that phone with the customer service rep no additional work is being done on your claim until you call again on the same issue. I had use them previous to this time. My thermostat went out in the middle of a HOT summer. Elderly mom and aunt live with me. I had to contact my thermostat people get new theromostat(s) because they would not mediate this. The ones they wanted to install where the old old archaic ones and the contractor only had one I needed two. After about a month in the heat, my mom and aunt having to leave because they could not do it, I finally received the replacements that I had to order and requested going around in circles with the warranty company on the ones I had in the home because they could not give me one similar to what I had which is part of the agreement with them. The contractor didn't have nothing but one thermostat period. His whole company and they dropped it in my lap. Thank God the warranty was still in place. I called Cinch and told them the thermostats are here. They sent the same contractor with the archaic thermostats and he could not even program the ones I received to be installed. I had to call customer service from the maker of the thermostat and walk through with them and program them. Their contractors are totally useless. Now customer service. They are bent on you not getting anyone on the phone. You are prompt all the way to the white house and not to a customer service rep. This has been the most exhausting ugly horrible experience I have ever had. BEWARE. As soon as I can get this microwave off my counter top back in its proper space (4 months - can you believe it) I will be leaving and doing to someone else. BEWARE. If it starts off bad it will remain bad. Don't hang around thinking what you experience was a ONE OFF. It's not. They are horrible.

Recently, my air conditioning wasn't working. The tech said that whatever the issue was with the condenser pump, it wasn't covered under the warranty. He said he happened to have a condenser pump in his truck and he could put it in if I liked. I declined that option at the time. It took him at his word when he said it wasn't covered. I ended up going on Amazon and it was an easy enough fix. It was $50 for the part and my son and nephew did the job in half an hour. After I paid the $100 service fee, I got nothing and I wound up purchasing the parts and having the job done.

Somebody came to service my HVAC and they said there was something that they needed to replace. I called Cinch who then sent their person from Sears. They were impossible to reach and I don't even know where they're based out. The tech just poured some anti-freeze outside in my HVAC and then called it a day. Nothing else came out of the visit. The crazy thing about that experience was that I had to pay $120 something to Cinch as my deductible. So, I paid for that service that I thought was covered under the deductible.

I made a claim and I had a really big problem because of the company they sent to come out. It took a couple of months, but they rectified the situation. The techs were also really good. I had to go above and beyond and find a manager, and the manager said, "What is happening to this?" I said, "I don't know. Can you help me?" And she did.

I had a claim for a leak in my garage and that one took entirely too long. I called Cinch back and they said, “Just gonna have to wait.” It took them five days to get somebody out here. The technicians were fine. But they couldn't fix it that day. It was leaking in my garage, but they had to also make a cut in my bathroom upstairs. Even though they had to come back, I still had to pay them an extra $300. I wouldn’t recommend them to anybody. But the day I submitted it, hours later, Cinch gave me the person who was going to do it. So that was in a good, timely fashion. With Cinch, I haven't had a problem. I also had a claim for my hot water heater that went out. Cinch sent the tech in immediately. That person came out the next day. He could have repaired my hot water heater in a day, but I had to go out of town. So he came back that Monday.

We've put in two different claims and for both of them, Cinch said they did not have providers for, so they couldn't help us. They gave us the choice to find them ourselves and then they would reimburse me. One of them, I had to get done. It was a garage door. Our cars were stuck in the garage and I needed someone to come out ASAP. I've done that weeks ago but I still haven't heard back for the reimbursement. So I haven't been very happy with them at all. They need to have better communication. I live in Billings and there are a lot of people here that have garage door companies. I don't understand why they didn't have somebody. They could try to reach out and find some more providers for this area. Other than that, when I get online to file a claim, it's been easy to do.

Their service is very good. I love them. I'm satisfied.

I had repairs for things that were broken inside the home and the outside water faucet. My recent claim was handled very professionally. Cinch was great and when you have home repairs, you're getting quality people that can help you with your repairs. And then there's a cost saving. The customer service hold time is a bit excessive though. I've been on hold as much as two hours. But once I get a representative, they are very helpful. And the correspondence is great through email.

We used Cinch a couple of times in the last couple of years and the timing has been great. We haven't had to wait long and they've done an excellent service on both calls we've had. The contractors have been great, especially the last one we had for our air conditioner. They were on time, very friendly, and did above and beyond. They took care of business. I want Cinch to continue to take care of us when we need it.

It's essential to have a home warranty especially in my case because my home was built in 1906. In total, I've had a good experience with Cinch. The contractors are all good quality. I had one claim that went a little long a couple of years ago but it was a matter of getting the right equipment.

I’ve been with Cinch a while and their service has been all right. If there’s a breakdown, they deal with me until we get some type of result with the problem. On my toilet claim, they couldn’t get the part and they took care of that.

I've had other companies that are servicing my home warranty and Cinch is the best, by far. I submit claims online and it's very easy and quick and I get responses very quickly. I usually do them at night after I got off work and I would get a response the next day. Within 48 hours, normally, I would get the appointment date. Our heat pump and air conditioning system went bad and a gentleman came out to look at it. Then, he was the same one that came back and did the work. He explained everything when he was here and was a very enjoyable gentleman.

Cinch is doing well. They've worked on my air conditioner, my washer, and then the dryer and they've replaced control boards and fans. It was quick and easy. Also, the contractors have been really nice to deal with. We have one time when a tech came out and he was really helpful with our refrigerator and gave us some good insight. I was kind of disappointed about the price hike, but I understand that because of what's going on with the economy.

The last time I used them was during the summer when we were having problems with our air conditioning. After some pressing by me, the guy really went out of his way and tried to get somebody here as quickly as he could, which I appreciated.

Cinch as my home warranty is excellent. The most recent tech that came out and serviced my AC unit was friendly, kind, and good.

I filed a claim online, paid a deductible, and then the company assigned to come out and fix my air conditioning was Sears. That was on a Monday and the lady that's in charge of this area had somebody out from my local area to fix the air conditioning on Wednesday. The techs came and within an hour, they had the unit fixed. The territory manager is very good and helpful and got the problem fixed for me.

Their claims process is pretty easy and I’ve always had an easy sense with customer service. Also, all the technicians that came to my home, except for one, were very professional, courteous, and seemed to know what they were doing.

Submitting a claim is simple. It's the easiest part of the process. I start a new claim online and then I get a response in email that says, “Somebody will be contacting you within one or two days.” Then they call or sometimes, they'll send me a number to call. But I don't mind either way. They have replaced and fixed things in my home and it's only $44 a month. I keep telling everybody, “No, it's not a scam. Go do it. It's not. They literally fix things in your home.” They have replaced air conditioners in my home for 150 bucks and it would normally cost 6,000. It was done in a couple of days and the people that came out were so nice, too. It’s good stuff. Cinch has done so much for me.

Submitting a claim to Cinch is very simple. I go into the link and the portal opens up. I created a username and password. It has a three-step process. The only part I don't like is that, sometimes, you have to go through a third party. I feel like if something came wrong, I wouldn't be able to deal with Cinch. I would have to deal with the third party.

We had some issues going on with the oven, the refrigerator, the water heater and the washer and dryer. The people who came out for the hot water heater got it right. But the ones for the washer were terrible. Cinch had people coming from Clearwater, St. Pete in Orlando and they got here and acted like they didn’t want to be bothered, and they didn’t want to actually do it. They had to order the parts and the wait time was a month or two. Cinch had to replace the oven and the dryer, and they fixed everything else but they told us they wouldn’t be renewing. So, we got to find somebody else.

With the warranty that I had before, it was free for them to come out here and take a look and if anything additional needed to be done that was over the amount, then I had to pay that difference. With Cinch, even though you pay the 135, they have such a big budget on what needs to be taken care of, if something needs to be fixed. But if my furnace was to go out on my prior warranty, it covered up to $400. With Cinch, it covers up to 1,500 or 3,000. So that’s a big difference as far as coverage.

We had Cinch for a very long time in two houses we lived in and something changed with them. As soon as I started to have things that weren't working, the prices went up and the service went down. The reps would not let me speak to somebody above them and the guy completely refused to let me speak to somebody. And the people that Cinch assigned to take care of stuff couldn't get in touch with anybody to help them. I've been through multiple people who came to do the house, and they couldn't get in touch with Cinch. My dishwasher went out before Thanksgiving and Christmas and it was never fixed. I tried to get somebody besides just a customer care person but I couldn't get it. This went on for six months. It wasn't that Cinch wouldn't approve it. The guy said he couldn’t get the service guy to answer his phone calls.

My wife and I didn't have the documentation in front of us so some of this was our fault, though I would give them less than 1 star if I could. I congratulate anyone who received good customer service since I don't think it's possible from this company. The garage door broke (a spring broke and caused the door to skew sideways.) We only had the document that generally said what Cinch covered, at the time. We registered the claim online, with Cinch which I had to pay a fee. ($160 Which would go toward our deductible.) and they made a call to a service provider that came to our house $99 charge which I got reduced to $35, and told us that our problem wasn't covered under warranty. I then tried to call Cinch and waited for 3 hours the first day, then two hours the next, no answer. I wouldn't have minded a small fee for our mistake, but they kept the $160. There was no contact from them till it was time to renew the contract at which time I told them I wouldn't be renewing their service, they asked why, , then went very quiet then proceeded to tell me what was covered and what was not. I then asked, "So that was a $160 mistake?" The operator then quickly offered the warranty again then got off the phone.

I just did a claim for my microwave and parts are coming in little by little. I've reached out to Cinch and to the service department, and no one will give me an answer except that we have to wait for parts. My microwave has been out for a month and a half already and no one's called me from Cinch. So, I don't like that company or their services at all. They should improve on their customer service.

You have to go online to submit a claim to Cinch and it’s a little cumbersome. Sometimes, when you call them, they refer you to it and if you’re not computer savvy, you may struggle with it. The first two times I had to use Cinch, Robertson’s Heating & Cooling came out. They were the ones that we were referred to right away but the third time, they referred us to another company, and that company was making us wait four weeks before they even scheduled a call with us. The lady said she was scheduling four weeks out, which was why she hasn’t called us back yet. I asked why she wouldn’t have called me immediately to tell me they were scheduling four weeks out, instead of making us wait for me to get ahold of them to find that out. They were horrible and they should have never been a contractor of Cinch. That was totally not customer-oriented.

Our refrigerator was broken and it took three days to get somebody out. That's normal for just about anybody. The guy that came was very good. He was very professional, knew what he was doing, and answered all of our questions. A part had to be ordered so we had to wait for another four or five days. We would have to do that no matter what we were doing so we were fine. On the whole, our experience with Cinch has been good. I don't have to figure out who to call as I just call Cinch. I also don't have to figure out if somebody's ripping me off. I can just sit there now.

I’m an older guy who is not very computer savvy and I’m not good when I get onto the computer to order things. But the techs who serviced the claims were very good and Cinch has done a good job.

I recommend Cinch. The claims process wasn't bad and the tech was fine.

The experience with Cinch used to be not so good but lately, it has been really good. I had repairs done in the past with the dishwasher, garbage disposal, dryer and a lot of air conditioning. In my most recent experience, the repair people did what they were supposed to do and it was all taken care of. It was perfect.

We had problems with a water heater, air conditioner, and a washing machine. All three were taken care of. For the washing machine, we called back and they sent another contractor to do the job correctly. Cinch is worth it. I've heard rumors of people not getting the right contractor but we haven't had that problem so far. The warranty has been good for us.

We bought a home 10 months ago that came with a Cinch Home Warranty. Our 17 year old trash compactor, included in the home warranty, stopped functioning correctly. We submitted a claim. We were assigned a provider whom I called. He immediately told me "I don't do trash compactors, I only do garbage disposals." These are very different appliances. I had to call Cinch to explain this -- it took about 30 minutes. She said they'd assign another service provider. They did the next day. Same thing, called them, "No, I am a plumber, I only do garbage disposals." I called back to Cinch, another 30 minutes. They assign another service provider the next day, SAME THING, "I don't service trash compactors." At this point, we have wasted a couple hours of my time, and my trash compactor is still not working. I called them back and explain, and 45 minutes later, the woman takes long notes on the situation. 3 days later (a week has passed) we FINALLY get someone who says they'll do trash compactors. The man comes to our house, I show him what's wrong and he goes to work. I walk into the kitchen to see him watching YouTube videos on how to fix it. He starts tightening bolts, and does a bunch of things with the screws. Didn't fix it. Watches more YouTube videos. Nothing. I come in and ask, "How are things going?" He said "fine," and I see him on a DIY website. This man clearly has no idea how to fix this trash compactor. After about an hour and a half of tightening screws, he says, "Well, I think it's the foot pedal. I think it's broken. I will ask the home warranty company about ordering a new one." The next day I get a phone call from Cinch, "We have received the report from the service provider and your claim has been denied for misuse of the trash compactor." I said "what?! He said he thought it was the foot pedal, but he wasn't sure." She says, "He said that it was not normal wear and tear." And I tried real hard to fight it. And they said, "You can pay for your own provider to come out and if they disagree, then you can submit a dispute, but that is what we have." When I tried to explain that this man didn't know what was wrong, she didn't care. And weirdly enough, you can't misuse a foot pedal -- I mean, it's a foot pedal, you just push it down with your foot. It'd be like misusing the gas pedal in your car -- you just push down with your foot. And on top of all that, the foot pedal actually works fine. Like it's one of the things that actually operates correctly, but when I Googled, I did see, "if the foot pedal is broken, it may stop the trash compactor from working." Well, our trash compactor actually compacts, it just doesn't hold -- so, it can't be the foot pedal or it wouldn't compact. This guy just wanted to wash himself of this since he doesn't know how to fix it, and Cinch should be able to know that. So, after going through 4 service providers, they found someone unqualified willing to come here for a few bucks. But now I am out of money, my trash compactor is still not fixed, and they won't do anything for me because it was not "normal wear and tear." It's absolutely ridiculous. I tell you, avoid them at all costs.