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Bruno Independent Living Aids Reviews

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About Bruno Independent Living Aids

Bruno is a third-generation, family-owned-and-operated company committed to designing and manufacturing the highest-quality stairlifts and accessibility products to help people with mobility challenges retain their independence. Made-in-USA Bruno stairlifts are manufactured exclusively in Wisconsin, United States - and proudly installed by local experts who live in, support and serve their local communities.

Pros
  • Made in USA
  • Good warranty
  • High maximum lift capacities
Cons
  • Not the cheapest option
  • Not direct-to-consumer

Bruno Independent Living Aids Reviews

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    Page 9 Reviews 1235 - 1435
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 9, 2020

    They were very lenient with their timing. I called, scheduled an appointment to look at the place, and they provided a quote. Then they scheduled an appointment for installation. The whole thing took about four weeks with them. The stairlift is fairly new and we have only been using it for about three weeks. But everything's fine.

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    Staff

    Reviewed Sept. 8, 2020

    My grandmother fell and she broke her ankle. We have a finished basement for her and she lives with us. So, we needed a way for her to get down to her apartment safely. We went with Bruno for a stairlift and their rep was wonderful. Everybody there was very nice. The delivery of the lift was right when they told us it was going to be here. The guy who installed it was very kind and told me how to do everything before he left. My grandmother has used the lift a dozen times and it has been working just fine.

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    Staff

    Reviewed Sept. 7, 2020

    Bruno's reps were very cooperative and they did a good job. We went with them and the stairlift we got fits fairly well. It's a little tight at the bottom and at the top as our stairwell isn't the widest it could be. Still, it's not a problem and the stairlift is of good quality. It gets me up and down the stairs with no pain.

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    Staff

    Reviewed Sept. 6, 2020

    We liked Bruno's convenience and their installers. We went with them for a straight stairlift and the installation worked out great. So far, we like the size of our stairlift. It's of good quality and it has impacted my mother's life for the better. It has been hard for her to press down on the release and twist around to get herself out of the lift. Still, she managed to do that herself the other day.

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    Sales & MarketingStaff

    Reviewed Sept. 5, 2020

    Going with Bruno went smoothly. I had a good experience with their sales reps and installation people. After the tech had the lift installed, we rode it up and down the steps. He talked to my mother and got her through the fear she had of stairlift.

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    TechStaffTimeliness

    Reviewed Sept. 4, 2020

    My wife who has vertigo was having a little trouble going up and down our steps. Getting a stairlift would help her get up and down. The foot lift of Bruno's stairlift would get raised up as I raised the seat up. That was very important for my wife as stooping is bad for her and her vertigo. We went with them and installation took a couple of hours. The installers left everything as they found it. So far, having the lift has been really good. When we had a minor hitch, their techs came out the next day and took care of it. We're happy with our Bruno lift.

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    Punctuality & SpeedStaff

    Reviewed Sept. 3, 2020

    The installers were wonderful, and it was fast and clean. Everything was great and I like the stairlift just the way it is. I was to the point where I was having a real struggle walking down my steps to do the laundry and what a blessing it was to get this stairlift. I liked the idea that I'm secure when I sit on it and I know it's locked. I can't make it go unless it's totally locked in place and I feel very safe. In fact, I've already told my girlfriend. She's up in age too and she's planning on getting one. She needs one to go up and down her basement.

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    Punctuality & SpeedStaff

    Reviewed Sept. 2, 2020

    My wife needed a stairlift. We chose a distributor in the area that had samples that we could see and ride up a short distance. That was kind of the selling factor because I wanted to make sure my wife would try it before we committed. Once we did that, it was a matter of just selecting the one that seemed to suit her needs. That was Bruno for us. The installation team kinda really showed where the stairlift would be installed. It's really just eight steps. We're like a tri-level and we needed to get up from the middle level to the upper one. It's been in place for about a month now and it's been okay. It seems like a pretty good unit.

    I liked the fact that Bruno is kinda built in the area and not coming from overseas. Some of the reviews I read on some of the others, they had warranty problems. Also, where we live, their people could make an appointment and go physically to see something. The distributor had three different models on display, two Brunos and something else. A lot of times with this sort of thing, you're kinda dealing online and you're not quite sure what you're gonna get when you bring it out.

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    Customer ServiceSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Sept. 1, 2020

    I was looking online at all the different brands and gave some of the dealers a call. Bruno called me back and was most efficient about taking care of me. The sales rep was very knowledgeable and he wasn't pushy. He explained what they could do, how much it would cost, what they would probably need to do in order to put the stairlift in, what they would need to remove, what I might need to add as well as how long it would approximately take to get the chair and get it installed.

    A gentleman came on time as scheduled for the installation. He explained what he was going to need to do and did it with minimal noise and dirt. When he was finished, he took me through the operation of the chair and showed me the lights and whatnot that I needed to be aware of and that needed to be connected as well as what to do if something went wrong. I have the Elan and we’re quite happy with its compactness. I'm thinking about possibly having Mobility come out and put another one in for my other stairwell.

    With having the stairlift, I like the comfort of being able to get up, and my husband and I both being able to get up and down without a struggle. He feels a little uncomfortable because he's all about safety and sturdiness and he's old. The arms feel flimsy to him. He's always not sure that they're quite gonna support him when he goes to stand up, but they have. It’s not a problem. Also, he's very tall, so he has a little bit of trouble with his knees when he comes up, but there's still room for him to do that.

    The switch that's on the right-hand side of the chair that makes the chair go up or down is right at the end of the arm. And depending on how you stand up and use it, you can flip the switch to where it can move on you. I have not seen it. I have not had that problem, but because he's tall and has long arms and he has large hands, sometimes when he scoots himself to the edge to stand up, he will activate that switch. Now, if he's locked in at the top, before he tries to get out at the top, that's not an issue. It's when he's at the bottom and he goes to stand up or sit down, then the chair might move up a little bit on him.

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    Staff

    Reviewed Aug. 31, 2020

    Our Bruno stairlift is working very well. We love it. I fit in well. The installation was seamless. The gentlemen came and was very knowledgeable. He had measured everything beforehand so that when they did come, they just put all the wood things that they needed to put on there and nailed it down. He as well as the people that I dealt with and talked to were great. I had experience with two other companies prior to that and it was such a hassle.

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    Reviewed Aug. 30, 2020

    I got a Bruno through the VA and the installation went well. To me, it’s good quality and I can go around the house now. If I was gonna go down the steps, I would feel safe as well, but I don't want to go down there without something anyway.

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    Punctuality & SpeedStaff

    Reviewed Aug. 29, 2020

    I got one with an aluminum rail indoors. It's a 2-speed that starts off going good, then it slows down a little bit, but that’s part of it. There are also a lot of pieces to move when you get off of it. Too bad they can’t tie that foot rest and the seat, and the arm rest all at once, or when you pull one up, they all go up. Still, I'd recommend it highly. The installers were very professional as well.

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    CoveragePunctuality & SpeedMaintenanceStaffRates

    Reviewed Aug. 28, 2020

    We needed to replace the previous Bruno that we had. It was economically unfixable based on a rather poor design on their part where the local shops can't replace the motors locally. So I had to buy a new one to replace it. But everyone at Personal Mobility was all great people. The stairlift is a lot quieter than my old one. But they should come up with a new design to make sure they match up the ends of the tracks so that the racks will be properly spaced for the chair. Having the rack segmented seems to be a pretty intelligent design for the installer.

    I would have found it interesting if Bruno would have taken the old stairlift in for a forensic review. In the descend mode with the old one, gravity was overtaking the motor and it was like your last trip to an amusement park that has the boats that ride down the water. You start out slow at the top and you go faster and faster as you go down the slide before you finally hit the water at the bottom. Gravity was overcoming and I would have to stop mid descent four or five times so that it didn't become uncontrolled.

    A nice lady in the customer facing complaints department did a good job of taking care of my complaint. I went there before I went to my dealer because when I was having a problem with it speeding up last time, their tech support came up with a brilliant idea that it had to be the brushes and the motor, which we all knew was they couldn't come up with the right answer so they came up with an answer. It ended up the parts alone was 180 some dollars for the brushes that we could've gone to the farm supply store and gotten for less than 10. So they were gilding the lily on the parts.

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    Reviewed Aug. 27, 2020

    The VA sent the lady from Bruno and she talked with us. We had a good conversation. She measured and selected for the stairlift to go inside the house and down to my front door so I can ride right down to my front door to go out and come back up that way. She turned all that information into the VA and they went ahead and approved the stairlift. One guy did the installation and I was surprised. It took him about all day but he did a good job. We talked with him and he really knew what he was doing. Everything works fine. We had good conversations and good interaction with all the people associated with Bruno.

    Stairs are not my friends anymore and with the stairlift, I'm able to get upstairs without climbing the stairs. It goes up and down whenever I want it to without any problem. If somebody asked me, I would recommend the service that initially talked to us, measured everything, and put in the order for it. I would also recommend the people that did the work.

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    Sales & MarketingStaffSales Tactics

    Reviewed Aug. 26, 2020

    We live in a two-story home and we're getting up there in years. We thought to get a stairlift now and then if we need it, we have it. The sales experience with Bruno was all good. They didn't push and it wasn't a hard sell. Also, I was ready to buy. I got the stairlift with a 300-pound capacity and it was on a straight stairway. The installers were good and with the current COVID thing, they were very respectful of distance and masks. But I still got to put the handrail back up. They didn't want to do that and it would have been nice if they could have done it for me. But it's just a matter of finding the studs and not missing with screws. I'm sure I can do it. The stairlift is nice to have when you've been working hard and you're tired.

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    Punctuality & SpeedStaff

    Reviewed Aug. 25, 2020

    The stairlift is part of a program to help seniors stay in their homes longer. Also, I had bypass surgery on both legs two years ago and some days, it's very hard for me to go up and down the stairs. Most of my trouble is during a cold weather with arthritis in my leg. The chairlift is gonna be a gift for those days that I can't do without it. I worked through Disability Services of Habersham County and they chose Bruno. The fellow that installed it was very professional and very fast.

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    TechSales & MarketingPriceStaff

    Reviewed Aug. 24, 2020

    We live in a tri-level, and the stairlift has been a blessing to us. My wife has Addison's disease and is very weak. She could not do the stairs anymore, so that has made the downstairs available to her. The contractor recommended Bruno and we feel like the cost compared to the quality was comparable. The sales reps were very courteous and professional as well. They did not push anything and they tried to see what our needs were and fulfilled them. Also, the installation people were in and out in no time. Everything was very nice.

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    Staff

    Reviewed Aug. 23, 2020

    I have arthritis in my knees and with the Bruno stairlift, I don't have to go up and down our stairs. We have a split level, so we had to get two straight stairlifts inside. The reps were nice and the whole visit was very good. Everything worked out great. The fit and quality are good.

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    Sales & MarketingStaff

    Reviewed Aug. 22, 2020

    My husband is very ill and he cannot stand up or walk very long. So the Bruno stairlift is very helpful in getting him downstairs. We had an old Bruno stairlift that was pretty old and the quality was good. But they couldn't get any part. They don't make parts for the old one anymore. We had to have it serviced twice. We had replacement motor one time and thought that this was gonna do it, but no. It was just was worn out. So we went ahead and got a newer version. The sales rep was very good. She was very natural and friendly. She talked about the dogs annd all the things that are good. Then the guy that installed it did it all by himself. It was very hot outside and he had to assemble a lot of the parts outside. It was an awful job for one person to do in one day. But he's very efficient, friendly and nice. Everything is great.

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    CoverageStaff

    Reviewed Aug. 21, 2020

    We bought Bruno a stairlift for my father who had trouble getting up and down the stairs. Now, my mom has the same problem. The motor was out on old stairlift we had and the fellow who installed it said that the were was no point trying to repair the motor. We went to Bruno again and bought another stairlift. The rep who came was fantastic and very helpful. We got a full demonstration from him. He wouldn't leave until everything was functioning properly and my mother was comfortable. The new stairlift fits perfectly into our stairwell and operates very quietly. My mother finds the ride down very comfortable. The lift is very durable for her.

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    Sales & MarketingStaff

    Reviewed Aug. 20, 2020

    Bruno put in a chairlift for my husband and I and we've had it for 10 years. We got a new one and during the sales visit, the reps answered all the questions I asked. The installation took three hours and since then, we have been very happy with the model we got. It is gonna be used very much.

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    Sales & MarketingStaffTransparency

    Reviewed Aug. 19, 2020

    We went to the Bruno store about 45 minutes away and the salesperson was wonderful. He gave lots of explanations and backtracked when I had questions. It was a very enjoyable experience for something that was so unfamiliar to me. The installation team did their thing and I was sitting nearby while they did it. When they were done, they demonstrated and answered my questions. The stairlift is wonderful.

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    Reviewed Aug. 18, 2020

    Bruno was near enough to where I live that if I had an issue, they would come over directly. So, it was more of a personal company. What I got was exactly what I asked for. It was a straight stair lift up one flight of stairs. It looks nice and it works. I needed a knee replacement and it was very hard getting up and down the stairs. It made it easier, if I was tired, to be able to get up and down the stairs without a problem.

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    TechStaff

    Reviewed Aug. 17, 2020

    Bruno stairlift works wonderfully and I'm very satisfied with it. It did exactly what we wanted it to do. I have a hip that has bone on bone and needs a hip operation. So we needed to get a stairlift done so I could get up and down after the hip operation, but we found out that I had so many other problems with my heart and other issues that they were not gonna be able to operate on the hip until they could get those other issues resolved. I'm in a nursing home right now and I'm looking forward to when I can get back and use the stairlift again.

    The representatives were very professional. The young fella came out and measured things up. He was very informative. He had a video and he talked to us about it. He asked if we had questions and he was very helpful. Then there was a guy that came with him to put it together. They were both young guys and they were very congenial and did an excellent job.

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    Staff

    Reviewed Aug. 15, 2020

    There are times when my mother really needs a stairlift. The family-linked program that she is in chose to get one from Bruno Independent Living Aids. Their installers came and did their thing. They told us a little bit about the stairlift and they were gone. We're pleased with it so far.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 14, 2020

    I wanted a stairlift for my parents who are both 95 that is reliable. I wanted one which could be serviced if necessary without a long wait period. Bruno was the number one choice for us. I asked their reps questions regarding comparisons with other companies during the sales visit and they were very professional. There was no pressure and I was very satisfied. We went with them and everything worked out great. The installers who put it in were excellent. They didn't leave until they tried out the unit and one of my parents got on it. They showed us how to do troubleshooting and we were able to understand everything they said.

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    Sales & MarketingStaff

    Reviewed Aug. 13, 2020

    I'm 94 and I can't go down my stairs anymore. Bruno was recommended to me and the rep who came to do the sales visit was nice and professional. I had the stairlift install straight down to the basement with enough room for somebody to walk alongside it easily. The installation went really well over one afternoon and the guy who put it in was very good. So far, it's working really well for me.

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    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 11, 2020

    The Bruno Independent Living Aids sales rep was great. He showed me everything that I needed to know. The installation was very quick and smooth. It took the installer an hour to do it. My dad can't walk up the steps anymore. When we weren't sure how to get it started, we called the sales rep and he came out. My dad got stuck and he couldn't make it move and the rep was really helpful. Our home is a split level house and the straight stairlift going up with the top level of steps. It's just five steps and it's narrow after. We can't leave the chair out when he's not using it. Everything has been fine, but last night, my dad got off the stairlift and tried to move his wheelchair back, and it pulled the cord out of the wall and the wire fell loose. It's a little green wire that's going into the next plug. We haven't tried to use it since then.

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    Punctuality & SpeedStaff

    Reviewed Aug. 1, 2020

    They were very respectful. They came and they were speedy. My grandfather was downstairs and he was very ill, so they worked outside to help him even though it was hot, which was very nice. But the stairlift kind of jams when you go to rotate it. You have to be very specific about where the handle is placed. My grandmother has a hard time with that part. She still has to have supervision for it.

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    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed July 31, 2020

    The Bruno salesperson that came out couldn't have been nicer. I couldn't have asked for anything more. He was quick, efficient, and just gave me the straight skinny. There were two people who put in the stairlift. It went very well. I had to have the man come back because part of the chair wasn't making good contact. And every now and then, it would click like it was getting ready to operate. He came out and in 15 minutes, he got that fixed and we haven’t had any problems since. It fits our stairwell pretty well. The only problem is, the way it is right now, we would have to move furniture from downstairs to the upstairs. There is not that much room.

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    Sales & MarketingStaff

    Reviewed July 31, 2020

    Andrew from Sterling in Central Massachusetts was our salesperson and he was very informative. My husband and I are both no-nonsense kind of people and he really told us what to expect with the Bruno stairlift. The installer was excellent and he answered all our questions. It was a good installation and the stairlift doesn't make any noise. We put it in in just the right moment. We haven't had the stairlift very long but it's good and I'm happy with it. It has worked for us and it’s comfortable for my husband.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed July 30, 2020

    We decided on Bruno based on their product’s functionality, price, dependability and the folks that I spoke with on the phone. We had that stairlift up and running within two days of my call, which we needed to have done because my mom was being released from the hospital. The salesperson that we worked with was wonderful. He's a local person and knows my area. He was very pleasant on the phone, accommodating and was able to get the service people there who were very thorough with the installation and instruction of the use. The stairlift works wonderfully although my mom doesn't really use it very much. She came home from the hospital, went upstairs and has not left the house since then. But we've used it from time to time to help us up with some groceries. I like the remote control, which is helpful. Also, the stairlift is compact yet extremely sturdy.

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    Customer ServiceStaff

    Reviewed July 29, 2020

    We live in Cashmere, Washington. Nobody installed Bruno and I didn't know anybody that even carried them. Wenatchee is a bigger town and is the closest. I went to the ValuPlus store there which carries wheelchairs and things for people, diapers, and all that kind of stuff. The man there that owns it knew the name and the number for Bruno. I called and got Lyle, the owner. He was very nice. They were here within a couple of weeks.

    The two men that installed the stairlift were very competent. They are probably the best people I've ever had in my life to install anything. They were here almost all day and they were very cordial and nice. They answered any questions we had, they knew what they were doing and didn't goof off. They visited with us like we were almost family. Getting to know them a little, they were just really super-duper guys. They did a great job and we love the chair. It fits in the stairwell. I was very pleased and it was a wonderful experience.

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    TechStaff

    Reviewed July 29, 2020

    The installation didn't take long. My fiancé is a contractor. He was with the installer and the installer showed him. Everything went very well and was perfectly done. The stairlift is working properly and it’s exactly what we wanted.

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    Contract & TermsTechPricePunctuality & SpeedStaffRates

    Reviewed July 28, 2020

    My wife needed a stairlift and I researched various brands. Bruno is a little more expensive but it appears to be the best quality. We dealt with one dealer in March and he never really seemed interested and never came out for a bid. Then, we went to the one we bought from and it was phenomenal. It was a quick service and the rep was a very nice person. The installation was good. They were training a new guy and it took a little longer but it went well. The only issue I had was the handrail is important to me and if the chair were mounted an inch further out, my handrail brackets would have fit. I had to make some different arrangements to get the handrail on. If their engineers had looked at the back of that chair a little bit, maybe they could have made an allowance for keeping a handrail. Also, the beep when you turn the chair and so on is a little irritating but other than that, everything is fine.

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    Staff

    Reviewed July 27, 2020

    My life partner found Bruno last year and contacted the Mobility Concepts people. They came and provided a bid. But my partner was killed in an accident. I re-contacted Mobility Concepts to come and install what had been bid. The installation went fine. The stairlift is on the outside of the house, on the front steps, so they didn't even have to come into the house. They just took care of the job and once it was done, the lead of the crew introduced me to it. Now, I don't have to wear myself out trying to go up and down the stairs. My situation is such that without the stairlift, there are times I would not make it up and down the steps because I have to use a cane. I have to have one hand on the cane and the other hand on the rail of the stairs. And there are times it would be impossible for me to get in or out of my house.

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    Customer ServicePriceStaffRates

    Reviewed July 27, 2020

    I sent the Bruno Independent Living Aids dealer an email and they responded. They called me back, I sent them some pictures, they sent me a price and we did the deal. The rep was very good. Then the installers showed up on time and put the stuff in and showed us how to use it. Then they were gone in about three hours. It's a straight stairlift and the quality is good. My mom uses it and she likes it.

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    Sales & MarketingStaff

    Reviewed July 26, 2020

    I saw an advertisement for one of Bruno's Independent Living Aids' competitors on TV and I found that they had a really bad track record. Bruno was top-rated and I liked what they had to offer. So, I went with them for a stairlift for my mother in law and their guys came to my place. I talked to them about getting things set up. They wore booties the whole time they were in my house and took very good care of my carpet. They explained things really well and I asked a lot of questions. They got things set up in our driveway and then came in and installed my stairlift.

    During the setup process, they were getting ready for Washington State's inspection and they got through that. However, they noticed a whine in the stairlift that they knew wasn't right. They have never heard that before so they ordered another chair for us. Currently, the stairlift fits well inside our stairwell and it takes up very little space. Though it doesn't fit with our decor, it's unobtrusive. The lift is of great quality.

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    Customer ServiceSales & MarketingPrice

    Reviewed July 25, 2020

    I had Acorn Stairlifts come out about a year ago. I saw a commercial and they were too expensive. We're in a situation where my hip and knees are really bad. We have a beautiful home. We spent too much looking for a one level home, but with those that we found, we had to go way out in a community that we didn't desire to live in. So, my wife got on her cell phone, and someone said there's a place right down in Fife. That was how we got to Bruno. The sales and installation were good. I have no complaints. As far as our stairlift, the seat is a little bit smallish, but it holds you. They say it can hold 300 pounds but as we get in it, I’d always feel like it’s not solid. But it's done the job, and the only issue I’ve had so far is it stops halfway down sometimes.

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    Staff

    Reviewed July 25, 2020

    We needed a way upstairs from the basement. I stopped coming down there. The installers from Bruno were very pleasant. They knew what they were doing and showed us how to use it. The stairlift works. But you could get hurt on it, so you better watch out.

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    Customer ServiceTechStaff

    Reviewed July 24, 2020

    I googled stairlift and I got a local agent. She came out to the house and recommended Bruno. It was an excellent service call. She was very knowledgeable and detail-oriented. She knew what she was talking about. We got the straight stairlift and it's absolutely perfect. The installation went very well. A young man by the name of Justin put it in. He worked by himself and he worked very hard. He didn't quit until he got it done and it was done right. And when we had problems with the remote controls, Bruno sent us brand new ones. We've not had a problem since. My husband is the one that uses the stairlift. He's had multiple strokes. He's in not a scooter but in like a motorized wheelchair. The stairlift enables him to get into the basement area of our house and gives him access to another third of the house.

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    Reviewed July 24, 2020

    The installation with Bruno went okay. It took roughly an hour and a half. We got a straight stairlift and it's safe. It's been a little bit slower than I expected, but that's okay.

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    Punctuality & Speed

    Reviewed July 23, 2020

    My mother is in stage four cancer and we bought the stairlift because she moved in with us. Her living quarters are upstairs and she has trouble working upstairs. When I contacted several different companies, Bruno was recommended. They were very fast and efficient. The stairlift got here right away and Bruno installed it. My mother likes it and it's working well. Everything is working great.

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    Staff

    Reviewed July 23, 2020

    The installer from Bruno was a pretty nice guy so I was happy with him. They did the job and were in and out. Having the stairlift is nice. I had one put in from the kitchen down to the basement because I have a lot of products in packing cases that I never got to open because I couldn't get down there.

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    Customer ServiceTechPunctuality & Speed

    Reviewed July 22, 2020

    Bruno was available and close by. They called and told me when they would be here. They were here within 20 minutes of scheduled appointment. When they arrived, twice they put in two different lifts, put in a standard lift which they had in stock. And then they had to have one sent back to make it in the factory. That one came in about four weeks later. The same crew came up and installed it. It went right in, no problem. I got the one with the armrest and the seat belts. We have only used it one time. I sat in it and ran it up and down the day we installed it. The only problem we had was the fiddling the seat where it rotates. The micro switch in there, I had Bruno do some work on that the second time they came out. But other than that, everything has been okay.

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    Punctuality & Speed

    Reviewed July 21, 2020

    My wheelchair lift from Bruno came through the VA. Bruno was the one that said that I could put their wheelchair lift in my car. I can't use different ones because of the weight. But it doesn't lift the wheelchair level. It's doing a lot of pressure on one side and it squishes the side closest to the lift. The bar came down too hard on the one side and it ripped a hole in it. There's also this manual thing that I'm supposed to be able to do if the power goes out. It's in the back on the bottom of the motor and it's only a couple of inches long, so it's probably gonna take hours to try to get it to crank up. So they need to correct the hand crank and it should lift the wheelchair level.

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    PriceStaff

    Reviewed July 20, 2020

    Bruno Independent Living Aids seemed to be highly recommended online. It was fine dealing with their rep and everything went okay with the installation. It was not too long for them to do. They had to run the cords along the baseboard just to get to an outlet and that was a little less than pleasing to have to look at that. But they did the best they could with what they had to work with. Thee stairlift seems to work well for my Aunt. It allows her to be able to get up and down the stairs safely. So other than the $7,000 cost, I’m glad to have something available that she can utilize and still stay in her home.

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    Staff

    Reviewed July 19, 2020

    A person in our office came down with MS and we have another gentleman in his mid-80s that still comes in to work. We wanted to put the stairlift out there as an option for them in case they want to use it. Bruno was convenient to come out and see so we went with them. The woman did a very good job. She's very professional. The stairlift fits fine but I feel like it slid down farther than they said it would. There's a doorway where it starts at the bottom of the stairs and we were told that the stairlift wouldn't impede it. It did seem today when I saw it down there that it is in front of the doorway a little.

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    Customer ServicePriceStaffRates

    Reviewed July 18, 2020

    A good customer service is when you're being asked the question and you're providing the customer service, you anticipate what the customer is trying to ask for. And the Bruno representative did that. He knew exactly what it was that we needed. We were getting a stairlift in anticipation of us getting older and we went with Bruno because of the speediness of being able to install and their price. The installation went well. It's a straight stairlift and if fit just right. It was from the basement entry to the upstairs level, so we didn't need anything elaborate. The quality is wonderful. It holds up to 300 pounds. It glides very smoothly and is not noisy. Since it's in the basement, it's out of the way whenever we're going up and down the stairs.

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    TechStaff

    Reviewed July 17, 2020

    We’re getting aged so we purchased a stairlift. I knew what I wanted and Bruno Independent Living Aids had it. They easier to find and their reps knew what they were doing. When the installer came, we opened the door for him and we came back in the living room and let him do his job. The stairlift fits the way I've thought it would. A piece fell out of the right arm with the switches on it and I had a little problem finding that. But I've found it and pushed it back in and it’s working fine again. My wife just turned 82 and she was having a problem getting down the stairs. Now, she likes riding the stairlift up and down.

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    Tech

    Reviewed July 16, 2020

    The VA sent me down to Southwest Mobility and got a Bruno wheelchair lift. It's in the back of my van. The installation guys were good. The day after I got it, I went to use it and it quit working. So they came out and they were out there within 20 minutes. Then they got it where it could get the chair up. They also showed me down there a couple of times and it worked right. But if I do it by myself, it's a pain in the butt. I still have to figure out how to use it right.

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    Customer ServicePriceStaffRatesHonesty & Transparency

    Reviewed July 15, 2020

    My mom and dad live alone and they're both some 89 years old. Neither one of them is sure-footed and they wanna go in the basement and do things down there. So I told them that if they wanted to keep going down there, we had to put something in there in the house. When I called Bruno Independent Living Aids, I talked to the owner of the company and he answered all my questions. He came and saw me and he did a good job explaining everything. He had a good price. So I went with him. If I have a problem, I know right where to find him. Then the installers did an outstanding job. My mom and dad were right there and they showed them how to use it. They were awesome. With the stairlift, I don't have to worry about coming over there with them lying at the bottom of the steps in a pile. It’s great.

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    Staff

    Reviewed July 14, 2020

    We went through the VA and Bruno was offered to us. The installation was really good. They were very professional and they cleaned up very well. The curved stairlift fits good in my home and the quality is very good.

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    Customer ServiceCoveragePriceMaintenanceStaff

    Reviewed July 13, 2020

    I had a stair rider of a different brand and I called Bruno to fix it. They looked at it and told us that the parts came from Canada because that's where it was made. They said having an old stair rider is like having an old car, once you started having problems with it, it's gonna keep giving you problems. Also, it would take a long time to get the parts and it would be expensive to fix it. My husband and I went to Bruno's store to see what was available and we picked one that he could run to if he needs to. The person in the store was very nice. We got a stairlift that goes straight up the stairs and it's inside. The installers were great and they put it in where they took out the other one. I haven't had any problem with the stairlift and I like the feature that when you get to the top of the stairs, there's a lever that will swing you around so that you can stand up on the landing.

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    Staff

    Reviewed July 7, 2020

    I can't breathe good and my wife has a bad back. She has a pinched nerve. We got a stairlift from Bruno and their reps did good. So far, I like the quality of the stairlift. I don't have to walk up and down. But it doesn't last as long going up and down when the power is off. It only goes a couple of times.

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    Sales & MarketingStaff

    Reviewed July 6, 2020

    I'm 84, and we needed something to help me up 14 stairs. My husband researched and he liked Bruno, so he went that way. I love our Bruno stairlift. It is wonderful. The only thing is part of my carpet is up and they should have put it down. But the sales reps were very nice. They were in and out during the installation.

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    Customer ServiceStaff

    Reviewed July 5, 2020

    I live in a split foyer house and I kept having back problems. I had talked to my doctor and he said that he felt like a stairlift would help if I wanted to stay in my home. I went ahead and got some estimates. Several people had talked to me and the guy across the street said he loved his Bruno so I went with them. The installation went fine. They got here about 10:00 in the morning and they were through by the afternoon. Bruno does a good follow-up and they were there when they say they were gonna be there. I was very pleased with them. And the stairlift has helped a lot. I've been riding it up and down and taking my groceries.

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    Staff

    Reviewed July 4, 2020

    I have multiple sclerosis so I purchased from Bruno and their reps are fantastic. Having their stairlift has given me total independence. I loved it so much that we ordered another one for our basement.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed July 3, 2020

    A friend of mine went through the procedure of interviewing three different companies to get a stairlift for his wife and told me that he had settled on Bruno. When my wife fell and broke her hip and needed to be able to get upstairs to be comfortable in our house, it was an easy decision. I used what my friend had decided and got a Bruno stairlift to service her. The sales rep, Jackie, was great and the installation was real smooth and easy. My wife's only complaint is that the stairlift is so slow. Other than that, it worked out fine for us.

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    Reviewed July 2, 2020

    My husband couldn't get up and down the stairs and he needed a stairlift. They were sent by the VA to Bruno and the installation went fine. It works and I’m happy. My husband seems to be doing very well with it.

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    Sales & MarketingPriceStaffRates

    Reviewed June 27, 2020

    I searched the internet and then invited several companies to give options, and Bruno was the professional option. I was very pleased with the sales visit. It was straightforward, professional, and not trying to make a sales pitch, or giving me something overpriced. Then, they also explained how they would give me a special price because I found that annoying -- and that was what other companies did. The installers were kind and professional too. We needed special adjustments for the seat belt, which we got resolved. Everything is working great.

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    TechStaff

    Reviewed June 26, 2020

    I work with Toyota and we have a relationship with the Auto Access Seat mobility vans that Bruno is involved with. I went with them for a stairlift and I was able to measure my area. They sent me a thorough check sheet of measurements and then they came out to confirm those measurements and installed. Everything has been going without a hitch so far.

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    Punctuality & Speed

    Reviewed June 25, 2020

    My mom is getting old and she fell down the steps. We got a stairlift and went with Bruno because they were the closest to our house. The installation was very quick and very nice. My mom loves the stairlift.

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    Staff

    Reviewed June 24, 2020

    I needed a stairlift and a friend told me about Bruno. It was great with their reps and everything was put in nice. I love the stairlift. I don't have to walk the steps. I wish I could put it in my cellar but I can't. I have a cupboard and it hits the cellar steps as you come up so I can't put one in there. But if I could, I would.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 20, 2020

    My mother-in-law moved into our house and we have a staircase that's too much for her to handle. We went with Bruno for a stairlift and the rep whom we had for our sales visit was very friendly and knowledgeable. What he didn't know, he called and figured out. I liked that about him. We wound up getting a straight stairlift and the installation went really well. The tech did a great job. There was no mess left behind. So far, the stairlift has been of a good quality. However, when my mother-in-law gets to the stop of the stairwell, it's a little difficult for people who can walk up the stairs to squeeze by. Regardless, going with Bruno has been a great experience. My mother-in-law says that the stairlift makes life a lot easier easier for her.

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    TechStaff

    Reviewed June 14, 2020

    Bruno was one of the options that was offered to me through the VA. 101 Mobility have more than one product available. But this is the one that they thought would fit best in our situation. The people from Bruno were very thoughtful. They were very careful about their measurements and came back three different times to check and reconfirm their measurements. They’re very considerate. They always wore masks in this situation so I appreciate that.

    I really like the overall concept of the stairlift. We have decided that we’re going to aging place, and this was one of the key things to make that possible. One of the drawbacks is I did not realize how much of the stairway itself it would take up. It is due to the fact that we wanted it to go from the upper level all the way down to the lower level even though there’s a switchback in the stairway. So, it does have to come out to accommodate that curve for the turn. It limits the use of the stairs, but we generally leave the chair parked downstairs when it’s not in use. There’s a remote at both ends. If it’s downstairs and we’re upstairs and need it up, we can get it up there and vice versa. But it seems to be more out of the way when it’s downstairs if someone’s coming into the house. But so far it's been very reliable. We’ve had it for a couple of months. It’s very comfortable. It was a good choice for us.

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    Staff

    Reviewed June 13, 2020

    My mom couldn't go up the stairs anymore. I researched a little bit and Bruno came up at the top of the list every time. I was a walk-in at the Mobility office and because I was getting a straight staircase they didn't have to come out and do a site inspection. I had pictures of everything and the rep gave me the estimate and told me what it was gonna be, and done paperwork right there in the office.

    The installation guys were really nice and did a great job. And I like how the stairlift attaches to the steps and not the wall. I didn't know when I first was getting it how it was actually attached. They showed me a little bit in the showroom but I didn't really realize that it was just being bolted to the steps. The lift is perfect. I like the quality. I got the automated swivel part. It does tip a little bit when it swivels but it still seems very stable. It's just the design of how the linkage works. My mom likes the stairlift. She doesn't have to walk up the stairs.

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    Staff

    Reviewed June 12, 2020

    I’m 86 years old and my balance has been getting rather difficult. We moved from our private home into a condo and we got a second-floor unit. There are 17 steps up to it and no elevator. I'm a disabled veteran from Korea and I was having difficulty getting up and down the stairs. The VA took a look at it for me and said that I needed the stairlift. It took them about a year to get through the paperwork. In the meantime, I looked at different companies. I looked at Bruno, read about it, and liked it best. The VA said that was the one I should have. Two guys came at about 9 o’clock in the morning and at about 1 o’clock in the afternoon, it was all installed. They showed me how to operate it. We signed some papers and away they went. I've been using it several times a day ever since.

    I would make some kind of a cargo box to fit on it nicely because I have to get all my groceries up the stairs too. My wife goes to the top of the stairs and I work from the bottom. I load the things on the stairlift as best I can and run it up to her. She then unloads it at the top and sends it back down to me. A couple of days ago, we made about seven trips to haul the groceries. When they test the thing, they test it for 400 pounds. We had some dog food, which was about 50 pounds. It was probably the heaviest single item. We also had big bundles of toilet paper, paper towels, and smaller, heavier stuff.

    Our dog is 15 years old and suffered a kind of nervous attack. Suddenly, she couldn't stand and walk and we had to get her to an animal hospital. We put her on the stairlift and I kinda held her in place and hung onto the chair to run it down the stairs. It was a lifesaver in that way for us. We've made really good use of it already and I’m loving it.

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    Staff

    Reviewed June 11, 2020

    I broke my leg and I had to have home care for a short time. Bruno finished up and did a very good job. They had an RM come and check on me for a couple of weeks until I got situated. The stairlift was something that I needed at the time and they filled my needs.

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    Reviewed June 10, 2020

    I’ve got neuropathy in my feet and have a hard time walking. I've got to pull up my balance when coming up and down the steps or else I'll fall down. I had seen one of these over at the funeral home where they take people upstairs to look at a casket and I thought that was what I needed. My steps were wide enough for the part and it left plenty of room. I’ve been happy with it. I tell people that I got a new ride and I'm enjoying it. It’s a grand machine for people that needs it.

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    Staff

    Reviewed June 9, 2020

    My experience was good with Bruno Independent Living Aids. The people there were very nice and professional. They did a good job. The quality if the stairlift is great and it's really solid. It’s the real deal.

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    TechSales & MarketingStaff

    Reviewed June 8, 2020

    I have arthritis in my lower back and my hip. I wanted a stairlift to make getting up and down the stairs a whole lot easier and I bought one from Bruno. The salesperson was really good then several people came out here. They measured and after a whole day, they said they couldn’t put the stairlift in. I had an L shape stairs and the stairlift was a straight one. With the L shape, they kept saying they couldn’t put it in. They told me what to do to put it in, so I had to redo my stairs to get it in.

    The installer, Jacob, had a young man with him and I was well-satisfied with him. He showed me how to operate it and gave me some lubricant to put on there once a year. He also said that they were gonna come back to check it out. I am also well-satisfied with my stairlift and so far, it has been a great help to me. Before, I had to go up nine steps several times a day but since I got it, I don’t have to go up and down those steps. I'd be going in it and going downstairs to get breakfast. And it’s safe and smooth.

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    Reviewed June 7, 2020

    We have a Bruno stairlift going upstairs and downstairs and it saved our lives. It's quiet, reliable, and safe. My husband and I use it and it's been a godsend. My son knew about the company and he told me ahead of time that there were some guys coming that were gonna put in a chairlift for us. They came and got it done under two hours. They were clean and neat and took away all their crap. It was wonderful. We're so happy we've got it, we have no complaints.

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    Customer ServiceCoverageTech

    Reviewed June 6, 2020

    My brother, Robert, is in the Alexian Brothers (PACE) Program, and they all started recommending the stairlift for him because he wasn’t able to get around. So, it was set up through them. We got the outdoors stairlift from Bruno and two younger guys came out to measure everything. They were businesslike and didn’t have much to say or do with me. They didn’t explain the process to me when they came and they just wanna get the job and get out of that. They did the job, but you could tell that because of the virus going on, they didn't seem to be too all happy about having to be there in that environment where I was at in East Chattanooga.

    The stairlift has served its purpose. It had a seat with a cover to go over it for the weather and it had no backseat. The product and the use were fine and it worked great but the guys' communication would have been better going through the process of how everything was gonna be done. It was just the bare minimum with that.

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    Staff

    Reviewed June 5, 2020

    I've had Bruno stairlift before and I liked them. They were very nice and knowledgeable. I went there to another one 'cause I was looking around and I went with the first one that I went to. They were very professional and courteous, something you wouldn't see very often, and they took the time. Their rep knew his stuff and took the time to answer the questions I had. He is a really good representative.

    We have a wider stairway, so the straight stairlift fits great. The guys that installed it knew what they were doing and it didn't take them very long at all. They cleaned up their mess and they showed me how the chair would work and told me to try it. They were really good. I use the stairlift quite often to go up and down the stairs, so it helps a lot. I do a lot with it and I depend on it. It's quiet and safe. I just love them.

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    TechSales & MarketingStaff

    Reviewed June 4, 2020

    My mother who lives with me is 90 and her knees are really bad. I have a double flight of stairs to get from the garage into the house so it was really hard for her to get up the steps 'cause she has AFib. She doesn't want to get it in the beginning, but she's really glad she's got it now ‘cause it's definitely better than having her to climb. It's about 14 or 15 stairs so by the time she gets to the top, she's just exhausted. The salespeople knew their stuff and I liked them. Then the installers were on time when they came out to put the lift in. They were all around good.

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    Reviewed June 3, 2020

    The guys who put in our stairlifts from Bruno Independent Living Aids were really decent. Since then, one of the issues is that on the bottom step, there is a little jerk that we notice every time we come up and down. Also, concerning the control on the wall, when we push it, the stairlift gets started. But then, we are stopping a lot on the long stairlift going down the steps. Other than those issues, everything has been fine.

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    Reviewed June 1, 2020

    I use our Bruno stairlift quite often. It rides well.

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    Customer ServiceSales & MarketingTransparencyFollow-Through

    Reviewed May 31, 2020

    I needed a curved stairlift. I'm in my 90s and I live with myself too, with certain amount of stair climbing. I live in a three-bedroom, three-level condominium. The installation of my Bruno stairlift went well. There's one little concern I had but they've attempted to reassure me. When it reaches its ultimate height of ascension it has a rumble and they attribute that to the need of the power to go a higher angle. I called before the 30 days are up and the mechanic, who installed it, told us that that's the nature of things when the load is heaviest, making the final climb. Maybe it should be looked at. But we don't want people in the house at this point with things going on, so we're hoping that his explanation is adequate.

    Meanwhile the stairlift is serving its purpose very well. The lift makes a safer trip up and down the stairs for both my wife and I. My wife is now more independent. She formerly wasn't as independent because I would accompany her down the stairs. She had one fall two years ago and we didn't want a repeat of that. We have a very good unit. It has a lot of great features. We're very happy with it except for that one caveat. This is not as quiet as advertised.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed May 30, 2020

    I like my Bruno stairlift. The sales visit was quick and very informative, and the installation was also very professional. But the remote control works intermittently. You could press the button down and the stairlift will move some and stop then you press it again and it moves. There doesn’t seem to be a reason. It's still new for it to be a battery issue. But that would be my only complaint.

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    Customer ServiceStaff

    Reviewed May 29, 2020

    The Bruno stairlift is wonderful. A social worker that told me about them. I had Acorn come first and they game me their spiel about how I could have it in three days. But then, when I heard about this other company, I called them. The rep explained his company to me and how Acorn gets you involved in extended warranty packages, but they don’t. Whatever it is, it is. I liked the way he presented himself and the unit was nice, very well-made, and it works well. He said to me that he was never gonna see me again. I said that was good.

    Originally it was gonna be eight weeks before I got the stairlift and at that point, my mother was still able to walk up the stairs. She was struggling a little bit, but she was still able to do it. The company that makes the rail is in Michigan and I was told that they put on a second shift. The rep said that the last time he ordered one, he had it in two weeks. He also said that he'll do whatever he can to move it along. I said I didn't need to approve any blueprints because I was not gonna look at it anyway. I had the stairlift in two weeks.

    I thought the installation was gonna be a whole day thing, but it took two hours. He came with another tech and they got it in. They then demonstrated and explained everything about it. It comes with two remotes and since I’m always home, my mother only goes up and down once a day. I use the remote because you would have to hold the button on the side of the chair on the arm as you go up. Her hand really isn’t strong enough to do that. She loves the stairlift and is very pleased. I would highly recommend Bruno.

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    Customer ServiceTechStaff

    Reviewed May 26, 2020

    My wife wanted a scooter she could ride around on and I went into Bruno and bought a motor scooter. While I was in the store, I noticed they had chairlift samples sitting in there. They gave me good service on the scooter, which was why I went back in and bought the chairlift from them. They were friendly and helpful. They came out and installed it. It works great. I called another place and they wanted $1,500 more than what the place in Waterloo did.

    The two guys that installed the chairlift were very helpful and courteous when I asked them questions. I’d go back to them again. My wife rides up and down on it and it works great for her. She broke her left ankle, which was kinda what got me going on the chairlift. Plus, our house is not retirement-friendly. I ended up getting one for going up and down the basement. I figured that my knees might give up, so I'll end up using it, too.

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    Customer ServiceStaff

    Reviewed May 21, 2020

    Andy gave me his cellphone number and he was responsive every time I called. I had issues because we were at Mercy Hospital in Pittsburg and I wasn’t able to be home. But he was wonderful and very kind when he came that day. Everything was cleaned up perfectly and I had no problems. I even referred somebody else to Bruno yesterday. They should be getting another order because we're happy.

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    TechSales & MarketingStaff

    Reviewed May 19, 2020

    My wife's doctors recommended Bruno. Her in-laws also had a good experience with it, with that company and that stairlift that they installed. We had to show the sales representative two different stairs and the sales guy didn't push anything, just mentioned that the other stairs would be better and it was. The installer was very thorough and very clean. Only one fellow and he wore his mask. It was a clean job and I was satisfied. The stairlift has been working fine. It’s in good stairs. The first day, my wife had a little trouble with it, clicking, but then she got the gist of it. She had to move from right to left a little to make it click right, or else, it wasn’t moving.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed May 17, 2020

    My wife and I are 75 years old and she has bad knees, cancer and a few other things. We bought two straight stairlifts from Bruno Independent Living Aids and when I called their rep, he came over and took measurements for us. Everything was set up that way and within two and a half weeks, their crew started installing the lifts. The two lifts work very well for us especially with the way the folding thing folds up with plenty of space. They are of excellent quality.

    I like that the chair turns so that it's easier for my wife to get off of it but I wish it does that at the bottom too. Still, my wife is comfortable in it. One time, we had the tech come out again to adjust the tracks a little bit because they were making noise. Now, I have a section that makes noise again. Still, the tech is very good at what he does. He tells me there is no problem and that he would make an appointment to come and do the tracks.

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    Customer ServiceSales & MarketingStaff

    Reviewed May 16, 2020

    I was looking for a stairlift and I had mentioned it to my son. He started looking for a stairlift. We looked online and we both came up with the same one. He was the one who originally gave my name to Bruno. He gave me the name of All-Ways Accessible, which was located in Concord, New Hampshire, very close to my house. We decided to go with Bruno, seeing as my son had done the research and read all the reviews.

    We did a virtual sales visit and I got my phone. We went up the stairway, to the left, and to the right and the sales rep could see that it was appropriate for the stairlift that we wanted. The installation was amazing. The installer was very nice, was here for a couple of hours and had us both use the stairlift before he left. Having the stairlift makes life in this new townhouse doable. Without it, I wouldn’t be able to live here.

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    Reviewed May 13, 2020

    My mother already had a Bruno stairlift and we knew that we liked it. We had a straight stairlift installed up the steps. The installation went well. We like that it fits in and that it's not obstructive. We’ve had good luck with the one that she has had for several years now, and this one is working well.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed May 13, 2020

    I let my husband out once during this COVID virus thing. When he arrived, he fell coming in the house and that was only four steps. I couldn’t take the chance that he might fall down the stairs and so we’ve been thinking to look at refurbished stairlift. We’re in the ministry, so we were looking to get one donated or someone that has one, and they actually don’t know what to do with after.

    The salesperson was very good, personable, and clear with all the information I needed. The installation went very smoothly also. The people were very clean, quiet, and left the house like it was. They did a great job and were in and out quickly. We love our Bruno straight stairlift. It helps me with anxiety. It’s streamlined and very clean-looking. It doesn’t get in the way and it folds up nicely. We get tremendous compliments on it. We haven't finished the basement where my husband has his man cage, so it was either that or move him upstairs. But he didn’t wanna come upstairs, so we have our rec room down there to use.

    Overall, we're satisfied and pleased with the whole thing. It gives me peace that I know he can come up. He doesn’t use it all the time. He has a physical therapist. When he feels good, he goes up the stairs, ‘cause it's a sort of exercise just to keep his legs going a little bit. But when he gets tired, then he uses the stairlift up and down. It's a safety thing.

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    CoverageStaff

    Reviewed May 12, 2020

    I had a chairlift before, it broke and chairlift company wouldn't fix it. We tried several places to get the new chairlift from and the people who work for Bruno seemed very helpful. I enjoy the new chair and although it's slower than the other one, that doesn't make any difference. I'm getting used to it, but it's better than the old chair. When I didn't have it, I had a terrible time getting up and down, so I really appreciate it.

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    Customer ServiceContract & TermsStaff

    Reviewed May 11, 2020

    My wife’s knees say no to the stairs and we needed the stairlift to get to the upper portion of the house. I went around on the web, looked at reviews of various kinds, and tried to find out who was available locally. I called Bruno itself and they made the arrangements to have one particular company do the installation. We went up to their showroom in the Tacoma area, talked to the people there, and looked around the thing. We also looked at the installation that they had on display so that we could see what it looked and what it really felt like. Then somebody did a follow up to visit out here to inspect the site and make sure that everything would fit and work right and all the electrical was available. They were very professional. They were also on time and got the job done. Everything went smoothly. The stairlift has done everything we wanted to so far.

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    Sales & MarketingPriceStaffSales Tactics

    Reviewed May 10, 2020

    It's cheaper to live in my own home than it was to go to assisted living, but I have a two-story house and I wanted access. I have a hard time moving around and the stairs were almost not possible, which was why I got a stairlift. I went with Bruno for its quality. I looked at others on the internet and when I looked at Bruno, I liked what I saw. The sales visit was pleasant and there was no high pressure. The installation went smoothly and the installer did a good. job. I have a curved stairlift installed and it has made a real difference in my day. I sleep downstairs now, but I'm hoping to move up where the bedrooms are at. But now, I can go up and have my meals and take a shower. Before, it was very difficult for me.

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    TechSales & MarketingStaff

    Reviewed May 9, 2020

    My father is 89 and is very frail. I have stairs, and he staggers when he walks. the VA selected to work with Bruno, and the sales agent who came out was great. They were patient and they allowed me to ask questions because it was something new to me, and to figure out how to use it, so I can show my dad who is a little hard of hearing. The stairwell we have is straight and it fits well in the staircase. It is fantastic. He can get up and down, and go outside without holding on to me and a railway. If he is going down, I would be in front of him. Then, when he comes up, I get behind him in case he slips. With Bruno, he wants to get to go more now because he can get down the steps.

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    Customer ServiceStaff

    Reviewed May 8, 2020

    Our experience with Bruno went very positively. My dad is 94 and we decided to get a stairlift. My sister called around, and Dan, who worked for Bruno, was very responsive, which was the reason we chose them. The installers were great communicators and everything was smooth.

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    Customer ServiceTechSales & MarketingStaff

    Reviewed May 7, 2020

    I could not go downstairs, so I purchased a Bruno stairlift. I heard about them through a vendor called 101 Mobility. The sales rep I dealt with was excellent. The installation went well and everything was clean. I got the straight ones, and since it was installed, I can now go and up and down stairs. The stairlift seems well-built and well-designed.

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    StaffTimeliness

    Reviewed May 6, 2020

    The guy that I spoke with is local here in town. So, I had heard good things about him and he was wonderful. The installation went very smoothly. We needed to put in an outlet and he helped coordinate that with the electrician that we got to come in -- it just so happened that everybody was here on the same day. It was great because we got everything accomplished at one time. I appreciated his good service. Our Bruno stairlift is certainly helpful when my dad needs to come downstairs. So, it works fine for us.

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    TechSales & MarketingStaff

    Reviewed May 5, 2020

    My mother-in-law, who’s got health issues, is moving up here from Florida. She’s over 80 and she can’t do the stairs anymore. We were gonna put a bedroom and a bathroom on the main floor and my wife said to do a stairlift instead. I met with the Bruno sales guy and bought from him. He was excellent and very friendly. I didn’t have to think about it. He had a couple of options and he gave his recommendation. Then, they installed it and it went great. The guys were in and out in about three hours. I highly recommend them. I tested the stairlift and I anticipate zero issues with it.

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    Sales & MarketingStaff

    Reviewed May 4, 2020

    I got bad knees and I was going up and down the steps, so I decided to get a stairlift. The Amerigroup gal hooked me up with Bruno, and the sales agent I dealt with was good. They explained well the benefits of having the stairlift. I got the straight one and it works well fitting into the stairlift well. The quality is excellent, too.

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    TechPricePunctuality & SpeedStaffRates

    Reviewed May 3, 2020

    Getting my 92-year-old mother-in-law up and down the steps was becoming very difficult. It was almost to the point where we had to carry her. My wife and I aren’t spring chickens anymore either so, we could do more damage. We went to our local medical device company, Manns Drugs, and Bruno was the line that they handled. Their rep was very quick. He looked the place over and measured. He then quoted us a price. The installers came out and the installation took them half an hour or so, which was very quick. We had a straight stairlift installed and its quality seems fine.

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    CoverageSales & MarketingPriceStaff

    Reviewed May 2, 2020

    Bruno's sales rep provided excellent service. He was very easy to talk to and was very informative. He knew all the answers to the questions that I had. I got a curved stairlift from them and their guys were out at our church yesterday working on the lift. The installation went excellently and it took their guys less than half a day. The stairlift looks good. I turned the switch one when I got to church to let the battery charge and ran it up and down a couple of times to keep it activated.

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    Reviewed May 1, 2020

    I could hardly walk so I got a Bruno Stairlift. It’s really good and convenient. It has made life easier. My wife, too, has problem. I’m 89 and she’s 84. She got problem walking sometimes also. Our rooms are in the second floor so we have to go upstairs every night. The stairlift has been very useful.

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    Punctuality & Speed

    Reviewed April 30, 2020

    I had a stairlift before and this was an improvement over the last one. It has the curve, not straight up and down. Other people can walk up there and it's not blocking anything. The installation went quickly. It was a lifesaver.

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    MaintenanceStaff

    Reviewed April 29, 2020

    We have bad knees so the Bruno stairlift has been a big help to us. It brings us up and down the stairs. The quality was very good. We have one going upstairs and it is fine. But we're having a problem with the one for the basement. That stairlift just comes straight up. It is brand new and we've only had it for a month. Then all of a sudden, it stopped working so they had to take it back to the company to get it fixed. We're hoping it'll come right back because we need it.

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    Customer ServiceTechStaff

    Reviewed April 28, 2020

    My wife couldn’t maneuver the stairs any longer. I did my research and picked Bruno because of the reviews and also the website information that I had about them. I went online, filled out two forms of two different companies that were local, and the one that I chose was the one that called me back within three or four minutes of my posting.

    The Bruno rep changed my mind and I went with them. Not only did he talk me out of the model that I thought I wanted, but he talked me also about recent upgrades to the lower-local model. This was a Saturday morning. The owner of the company came to see me within one hour, told me what my options were. I wrote him the check for the full amount, and his installation team came over at 1 o’clock in the afternoon, and they were done by 3:00. We got the straight model stairlift and it fits perfectly on our stairwell. My wife was a very small person. We strapped her into the seat and use the remote controls to move her up and down the stairs. It does exactly what it’s supposed to do. It’s been 100% reliable and it’s quiet.

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    Sales & MarketingStaff

    Reviewed April 27, 2020

    We've got a curved stairlift from Bruno for my husband. The sales rep and installers were great and the installation went very well.

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    Coverage

    Reviewed April 26, 2020

    I liked the people from Bruno and it only took a few days to get the crane lift for the wheelchair installed. But I’m not a fan of Bruno products. It left me stranded multiple times. I had to try and repair it myself temporarily 'cause I'd have to, however I can. Some of the control button difference is taking some getting used to. It works a lot slower and I'm not keen with that being I’m a quadriplegic. I get stuck out in the rain and the heat, so I need it going faster.

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    Bruno Independent Living Aids
    Response from Bruno Independent Living Aids

    Thank you for your feedback, Jeremy.

    Bruno dealers are the only parties authorized to make repairs to Bruno products while keeping the warranty intact.

    One of our Tech Service team members called you and left a VM so you can reach out to us directly when you have time. We’d like to hear more about your concerns and coordinate a service resolution with you!

    Thank you,

    -The Bruno Team

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    Customer ServiceTechPunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed April 25, 2020

    I liked Bruno's information online and the time they could come and install it. They were rated higher, too. The chairlift is great. The guy who installed it was professional and so nice. We needed this put in right at the start of the pandemic to move my mother-in-law here. They came and did it. They were great. The chairlift is very easy to figure out. It sits in my home fine. I like that it folds up. It isn't horrible looking, too. Bruno was awesome. We needed them to hold the check for us because we needed to wait until I got paid to be able to pay for it. They installed it and held the check until we called them and said my paycheck has gone into the account.

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    Customer ServiceStaff

    Reviewed April 24, 2020

    I had to have certain different estimates and Bruno went with the lowest one. Mobility Concept, the place that installed lift, was the lowest bidder and they brought Bruno's product. Bruno's customer service has been excellent, and the installation wasn't that long. The chair's really comfortable. It's a nice ride. It's not jerking or bumpy. It was really easy to figure out. It was only a couple of buttons and the remotes. It's a great product overall.

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    Reviewed April 23, 2020

    We went with Bruno Independent Living Aids and everything has been fine. Our unit is a little big for our stairs but we manage. Also, we had to get used to the beeping sound of their unit though which lets us know when we've been realigned. Still, our customer experience has been pretty good.

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    Sales & MarketingStaffTransparency

    Reviewed April 22, 2020

    When you’re 90 and you can’t get up the stairs, having a stairlift helps. We went with Bruno due to availability and their sales rep had been outstanding. She was amazing, attentive and very knowledgeable. She gave a full explanation of the product. The installer was very courteous and was absolutely perfect. He did everything with no contact because we just started the COVID issue. It's a straight stairlift and it fits the stairwell just fine. I like the dual mechanisms for the top and the bottom of the stairs. It has totally changed my life.

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    TechStaff

    Reviewed April 20, 2020

    My wife has Parkinson's Disease. We went with Bruno Independent Living Aids for a stairlift and their rep who came out was wonderful. We bought their unit that has an extension at the bottom of the stairs which is a thing that reaches out automatically. However, there's a bit of noise there and it has a much higher whine than the other parts of the stairlift. It's mildly annoying but still, it works very well. My wife likes using it.

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    Sales & MarketingStaff

    Reviewed April 16, 2020

    I had back surgery over a year ago and it was not successful so, when I go up the steps, my back would hurt a lot. I had to rest for about 15 minutes before I could move from the pain. I know the people that run the Bruno store so I went down there to check on the stairlifts. The salespeople were wonderful. I got the straight stairlift and had it installed inside. The guy that installed it did a wonderful job. He’s done it for years and knew exactly what he was doing. It didn’t take him that long and it works wonderfully. We thank the world for him.

    The stairlift fits my stairwell well. He said that my stairs were a little wider than a lot of stairs. The stairlift hadn’t blocked off the stairs that much and we were tickled with it. It went right down through the steps and I had a little table down there. I had to move that table, but the stairlift goes right to it and stops. I like that if I get the stairlift, it rides up and I don’t have to walk up the steps. It saved me and kept me from having back pain from going up the steps. We’re happy with it.

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    Customer Service

    Reviewed April 15, 2020

    I had Bruno install a stairlift for a customer. To me, they looked to be the best in the market. I've had no experience with them but I liked the way it was set up. I also liked how they handled everything professionally. The stairlift was not a standard size and had to be customized. They had to cut up on top. The lift looked really cool. It was sturdy and safe.

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    Staff

    Reviewed April 14, 2020

    I had a tumor attached to my spinal cord and it required a couple of surgeries and radiation. My right leg has just recently kinda stopped too. I have four steps to get onto the main level of the house or to get out of the house. And it was just terrifying to try and navigate the stairs because I never knew if my right leg was going to give out or not, and the left leg didn't work at all. So, I was just hanging on with my arms and using the one leg to try and pull myself up and I was afraid of falling and so I got the stairlift. And I even had one put across the street at my brother's so that I could go into and out of their house as well.

    My brother uses a medical supply company here in town locally and I asked him to come out and take a look at what I was dealing with and Bruno was what they offered me. Their reps were excellent. They taught me all about it and helped me to go up and down it a couple of times, to do a couple of transfers, just to make sure that I felt comfortable. They were wonderful and everything is great.

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    TechStaff

    Reviewed April 13, 2020

    I had Bruno and another stairlift company come out and talk to me. I liked the people at Bruno. The guy from the other company that came out was a little pressure guy and he turned me off. He probably was okay, but the person who recommended Bruno was a doctor and she was very happy. She got one that was more upgraded than mine but we still liked it. I have a straight stairlift and the quality is pretty good. It's comfortable and it works. I've used it every time I've been in the house. We have a one-story house with a basement and the stairlift will allow me to use the whole house we're downsizing to. The young man who installed the stairlift was excellent. He went over and above trying to get everything just right.

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    Staff

    Reviewed April 12, 2020

    The Bruno stairlift was installed in about two and a half hours. Then I had to try it out and everything worked well. Their work is outstanding and I'm very pleased with everything. I live in a split foyer. When you come in the front door, you either go up or down the course. My laundry room is downstairs. The stairlift goes down to the foyer and the next one goes down to the basement door there. They had to stop it short because of the basement door. They couldn't go any further because it would hit the door and I'd need to have that basement door closed for the weather and wintertime. So, when you get off at the last bottom there, you still have a step and then the floor. Other than that, the stairlift is very comfortable and I'm completely satisfied with it. I can't explain how much it has helped me.

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    Customer ServiceTechPriceStaff

    Reviewed April 11, 2020

    I'm 91 years old. My children insisted that I needed a stairlift to get to the upstairs. I wanted something that was made in the United States, so I went with Bruno Independent Living Aids. I called and asked them for their nearest representative. They put me in touch with somebody who came to my home and he gave me an estimate. It's what I wanted. It's a straight stairlift that goes from the ground floor to the second floor.

    I made adjustments for the stairlift. I took down a banister and everything so it would fit as close to the wall as possible because the stairwell is narrow. The installation was immaculate and it did not take very long. There were two men and they were very handy and clean. They did not leave messes when they drilled holes and they left everything in good working order. They even gave me a tutorial. The Bruno stairlift is a necessity for somebody that's getting a little older and needs to negotiate with stairs. I like it. I assume that it will function quite well for some time. But it would be nice to have an annual contract for repair work if it needs it because it's expensive to have someone come out to do repairs.

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    TechPunctuality & SpeedOnline & AppStaff

    Reviewed April 10, 2020

    I'm renting the stairlift with Bruno. I made an appointment with them and they came out and installed it. It was like a one-stop-shop and they did a beautiful job. We have an elderly father who can't do steps. Now, he can use the stairlift on his own. At first, we had to guide him through it but he seemed to be adept and was right along with it. He likes it. I told a couple of my friends that I like Bruno and I gave them their website. It's convenient because I'm renting it and my friends can just try it out for themselves.

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    TechStaff

    Reviewed April 9, 2020

    We had an occupational therapist that recommended Bruno. Everyone I dealt with from the salesman to the woman who worked in the office that managed the salesman, the office manager, the guys who came to install, they had the highest integrity of any group I've seen in a long, long time. The quality is excellent. We know we can get out now more easily it hadn't been for this crazy virus. Because the irony is we now have a stairlift where we can get in and out of our house more easily but we've told not to go anywhere.

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    Staff

    Reviewed April 8, 2020

    I Googled chairlift companies that were close to me in my area and I came up with two. I knew about Bruno and I knew about Acorn, so I had both of them come out to give me an estimate. Brunos rep was great. He was really helpful. He took a little longer with his presentation than I really needed. He was almost too thorough but he was really nice. I already knew about everything that he was telling me because I had read up on it and I actually had one previously and it was really old. I chose Bruno because we moved into a new house and I had more stairs. I didn't want something that didn't look good in my new home. The installers came the day I asked. It took them a while to get it in, but that is understandable. I was pleased with it overall.

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    Punctuality & SpeedStaff

    Reviewed April 7, 2020

    Bruno Independent Living Aids is made in the United States and they do have a reputation. We had three stairlifts installed on three sets of stairs and they were able to accomplish it in a day. It went very well and was quick. The installers did a neat job and my parents were very happy with it. So far, so good. It’s definitely a big deal for my mother to be able to get to different levels of the house safely. I also rode it a couple times and it seemed pretty sturdy, so I was happy with it.

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    TechPunctuality & Speed

    Reviewed April 6, 2020

    I have a scooter carrying device on the back of my truck, sold by Bruno. I drive my scooter on it, press a button, it locks itself in, and lifts the scooter up. It works adequately and it's doing what it's supposed to be. I've been using Bruno products for the last 15 years. This was a new one, replacing one that I had. I got them through the VA. Installation was good. I dropped my truck off, I came back and picked it up four hours later, and it's done. One way to improve it though may be a remote to where I could let the scooter down before I got out of the truck and not have to stand in the cold. But the quality is fine. Any problems I've had have been addressed by the people who installed it.

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    Reviewed April 5, 2020

    My husband is not able to go up the steps, so Bruno stairlift was purchased for us. The installation went good. It holds up to 300 pounds. It's doing good and I'm very satisfied.

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    Reviewed April 4, 2020

    Bruno Independent Living Aids is local. I have an outside stairlift from them and it's very nice. Everything was very good.

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    Customer ServicePricePunctuality & SpeedStaffRates

    Reviewed April 3, 2020

    My wife and I can still go up and down the stairs pretty good, but we live in a two-storey house and our cars are parked in a garage. We needed something to help bring up bird food, dog food and groceries. It’s getting a little tiresome walking up and down these stairs so many times a day. So, we got the stairlift mainly for that. I did a little research on all stairlifts. I checked about five or six different companies and for the price and the quality, hands down you have to go with the Bruno. Also, theirs seemed more heavy duty.

    As far as the quality and everything, those guys up in Erie came down and did a nice job, were in and out of here in good time. I called them a couple of times. The rep said if we had any questions, give him a call. I called and he would get back to me. So, I'm well-satisfied with the equipment and the service. We use the stairlift occasionally. Some days you get up, your knees are a little sore. But I wish it was a little faster and I don’t know if they can speed that up, put a different gear in there or what. It takes about 30 seconds for the thing to get down the stairs. I like to be able to do it in 15. That’s still plenty of time considering I can go down the stairs in 5 when I walk down.

    I'm a fussy guy. I took the stairlift apart. I moved it so I got more space. I got a tight stairway. I checked the clearance so I got it over about an inch and a half or two inches more and that inch and a half made all the difference at the bottom because when mine was installed, it was not on the hinged side. It was on the other side. So, when you get up in the stairs, it locks in a 45-degree position but I can open it up in 360 also. The 45 is good enough to get through that door but when you get downstairs, it’s nice having that extra couple of inches down there so your knees are starting to hit the wall. Also, I raised up the handrail, my knees are hitting it on the way down. So, I moved the handrail up about three inches. I got it to where to I’m tickled to death. You couldn’t shut the door originally without turning the seat back around sideways. So, I lowered it down a little bit there too, so I can shut the door, and it’s great.

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    Staff

    Reviewed April 2, 2020

    My mother-in-law was coming to live with us and she was in need of a stairlift to get up our stairs. We installed a stairlift from Bruno. The installation went flawlessly. The installers did an excellent job and finished in half a day. She hasn't moved in with us yet, but we tried it with our grandkids and it seems to work fine. I'm certainly very pleased with it.

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    TechSales & MarketingStaff

    Reviewed April 1, 2020

    The sales reps were fine and I had no problem with the installers. My daughter was here all the time and she said they were really nice. They showed my daughter and then she showed me after they left. The stairlift is good. I don’t have to be afraid if anything’s gonna happen when I get on and everything works fine. I keep my fingers crossed though that everything will stay that way. I thank Bruno very much. The girl that was putting it in came the day I came home from the hospital and she was really nice. She came back to see if everything was all right, which was good.

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    TechBilling

    Reviewed March 27, 2020

    My wife had a stroke and she's paralyzed on her right side. We have a two-story house, so a stairlift was the only way she could get up and down the stairs. My daughter runs a community home oxygen store over in Billings and she has a customer that has a Bruno. He had another brand previously and had very bad luck with it, but he had very good luck with the Bruno. So, we had recommendations. Then we looked at the reviews and they all came back good, so we decided to go with that. But I'm in Hamilton, Montana and nobody here carried Bruno. I also couldn't find anybody in Montana that had it. We're in Western Montana and the nearest dealer I could find was Couer d'Alene, Idaho. So, I had to go all the way there to get it. Then, the man that owned the store, Mobility Concepts, used to live here in Montana and he came over himself and installed the stairlift. He did it in about four hours, so things went very well.

    We have the stairlift for a month now and it has been great. It's a lifesaver for us and with it, we don't have to move. We can stay in our home that we've been in for 27 years and so far, it's worked like a charm. It has the features that we need for my wife. We can get her in and out of it easily and we can get her in and out of her wheelchair then into the lift. When we get upstairs, we have a transport chair that we use and she gets in and out of it pretty well. Also, we got straight stairs and that makes things a little easier.

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    PriceRefunds & PayoutsStaffRates

    Reviewed March 26, 2020

    My wife has got COPD pretty bad and I've got stage 4 cancer and I have balance problems. We have a bi-level and we have two sets of stairs. One is six steps and one is five steps. We considered Bruno as the difference in price with the other is outrageous. Out stairlift seems to be good. It’s convenient and it helps a lot. Veterans Affairs is looking into it right now and they’re gonna pay for one stairlift. We got one for each side.

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    PricePunctuality & SpeedStaff

    Reviewed March 25, 2020

    Our experience with Bruno was very good. We had have a few quotes because of what the Veterans Affairs requested, and so we went with the one that was recommended by the VA. The installation went perfectly, and it was quick. We have a straight stairlift and it is very smooth. Having it is very helpful and it eliminates the fear of falling.

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    Staff

    Reviewed March 23, 2020

    The installation of our Bruno stairlift went fine. They were very professional. They were done in a couple of hours. I like that I could get up and down the stairs easier now. The quality is very good too.

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    Refunds & PayoutsStaff

    Reviewed March 22, 2020

    My mother is eligible to receive a stairlift. It's a service for elderly people. So we did not pay for it. Bruno Independent Living did the installation three weeks ago. We were here when they came and they were professional. Also, somebody came and checked everything and took a photo from UDS. The stairlift is good and helpful for my mother. Everything is going well for her.

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    Customer ServiceSales & MarketingStaff

    Reviewed March 21, 2020

    I looked at three different stairlifts and had an opportunity to look at an installation of a Bruno stairlift. I liked it and chose it over the other two. The sales rep was a very pleasant gentleman. He followed up to see if we had any questions and answered every question. One guy came and installed it and did an incredible job. He answered every possible question that I could have ever asked before I even asked him. He was very helpful. I was very pleased with the company that installed it. Our stairwell is a little tight but other than that, the stairlift is fine. I am happy with the quality for the money. The model that’s above it is wider, has a heavier lift capacity and is much nicer, but for the money, this one is an extremely good buy.

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    Sales & MarketingStaff

    Reviewed March 20, 2020

    We got our straight stairlift from Bruno as our installer suggested. The sales reps were very nice. We enjoyed dealing with them and the installation went fine. It's very short and very easy. It worked great and my son doesn't have to struggle at the stairs anymore.

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    Reviewed March 18, 2020

    My mom cannot go up and down the stairs. We went with Bruno's straight stairlift through the waiver program and things went well. So far, it has been of good quality and she's happy with it. She's very comfortable going up and down the stairs with the stairlift. We like how I can turn it and she can sit down. I wrapped her with the seatbelt and taught her how to use the handle for her to go down. I have to watch her though because at the bottom, I have to get her up and out. With it, she doesn't feel afraid.

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    Reviewed March 15, 2020

    The VA had three people from Bruno come and it took them four hours to install two stairlifts. I live on a split-entry and it couldn’t go around the curve at the front door, so they had to put two in. Before the stairlifts, I could hardly make it up the second flight of stairs. Going down is not hard. Coming up the first flight wasn’t hard either, but by the time I got to the top, I’d have to sit and rest. I wouldn’t have been able to stay in my house much longer, but now I can see I can stay here a good while longer. The farthest thing for me to do is navigate those stairs. It also used to take us over an hour and a half to get our groceries up, but we were at the store today and we got our groceries up in 20 minutes.

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    Reviewed March 14, 2020

    We had a Bruno stairlift going up from steps to a landing, then we needed to extend up another 4 steps to the second floor. We used the same company that we used for the original and the second stairlift is a lot sleeker than it was 11 years ago.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed March 10, 2020

    My husband was in the rehabilitation place and he needed a stairlift to get into the house. To come into my house, we have a walkway with a pretty big incline. Then there are seven steps to come up to our porch and there's a step to get into the house. My husband can't do that. The young gentleman from Bruno that did the sales visit was very nice. They made an extra installation appointment for us because my husband was coming home on Friday and we had to have that stairlift thing in before he could come home. So I was very pleased about that. My husband uses the stairlift and he said it's good. It's from our basement into my kitchen because it's flat. He can get into the house. It's a big help for him and I can use it for myself, too.

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    Reviewed March 9, 2020

    My husband has health problems and we have the bathroom upstairs so we needed to get something to help him with the stairs. We had a Bruno stairlift installed, and the installation went very smoothly and very nicely. We got the straight one and we’re very happy with it so far.

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    TechSales & MarketingStaff

    Reviewed March 8, 2020

    We got Bruno through the VA and they contracted them. The sales rep was fantastic, very nice. Also, the installer did his work and he was out in a couple of hours. They did a good job and the stairlift is nice looking, smooth and quiet. It folds up and other people can walk on the steps too. We have a split entryway and it's from the family room to the foyer. My husband has been sick and I've been taking care of him. He walks a little bit then he gets on it in the foyer and it comes straight up to the living room. He doesn't have to go up and down the steps. We're thankful Bruno came and installed the lift because we don't know what he would've done.

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    Reviewed March 5, 2020

    I fell down and broke my hip in January and before that, I had a 12-hour heart operation in October. So, I had two things wrong with me that I couldn’t go down the stairs. I had to be very careful, and I decided to get Bruno. Once they put me in the chair and showed me what to push and everything, I could go out and not have the fear of falling down those stairs. I would have no problem going to the dentist. My partial plate cracked in half when I fell down 14 stairs. I gotta have my partial plate done and it’s gonna be four visits before they can do it. Aside from getting me to the doctors, the Bruno stairlift allows me to have confidence. But right now, I’m a little nervous about sitting on them so I have to have someone tell me what to do. Other than that, everything is fine and I’m getting used to it. They’re beautiful and I love it. It takes me up and I get to my walker, and I can go in the living room and come out with no problem at all.

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    Sales & MarketingPunctuality & SpeedStaffFollow-Through

    Reviewed March 4, 2020

    I liked the design of Bruno's rail and it looked like a good-looking outfit. But mostly, I liked the way the rail was vertical. The sales rep was very good. The installation went very well. There were two guys, and in about an hour and a half, it was done and they gave us a walkthrough and went over everything. It worked out very good. I like the product really well. It works perfectly and it does what they said it would do. We got a straightforward model. It’s got a lot of nice features to it where the speeds change, and as you’re approaching the ends, it slows down so you’re not hitting the ends at same speed you’re doing in the middle. And about safety things, if you bumped into something, it stops right away really quickly.

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    Reviewed March 3, 2020

    We're getting older and Bruno was introduced to my wife. The stairlift is super good and we're happy. Also, the installers cleaned up after they were done. It was wonderful.

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    Reviewed March 2, 2020

    Bruno is super good. The reps who came were very nice and very professional. The installation was very good. The installers finished in a short time. I got bad lungs, and now that I got my stairlift, I can go upstairs and watch the TV. It has helped quite a bit. It works nice as well.

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    Reviewed March 1, 2020

    We had a stairlift installed so my wife and I could both go up and down the stairs to get to our laundry room. The fella who came to install was very professional. He did a good job. With our Bruno stairlift, I like that my wife has no problem now getting down to the laundry room. It seems to be working fine.

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    CoveragePunctuality & SpeedStaff

    Reviewed Feb. 29, 2020

    The installers of our Bruno stairlift came in at 8 o'clock in the morning and they had it done relatively quick. They worked well. Everything was intact and the cement was already poured. The stairlift rides and sits well. It doesn't make a clicking noise. The other one prior to this from another company made this clicking noise, like it was running over rocks. It was bizarre. But this one from Bruno doesn't have a cover on the chair permanently attached. With this you have to take out and cover it up. When you're done you have to take it and fold it meticulously so it fits in the bag.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 28, 2020

    I needed some help getting up and down our stairs. I was sitting in the living room one day and watched the Acorn chairlift. I called them. Then, I got to thinking it's in Cole's over in Melbourne. We live in Red Oak, and it's about 25 miles from here. I’ve seen Bruno's truck in town a lot. We’re handicapped. When I called Bruno, they said they have chairlifts. So, we were tickled because we’d get it locally. The installation was perfect. I couldn’t ask for it to have went smoother. The installer had to take the banister off. He was so nice. We got a lot of knick-knacks around our house, but he was so ­­very careful when he came in. After he had the board put together, he glided himself through the house and didn’t touch a thing.

    I was happy that we finally put it in because it was getting to be such a struggle for me to come up the stairs, and I like to have access to our basement. Our house is 40 years old. We built it, and then we’ve lived in it ever since. We finished off part of the basement. I enjoy the basement. There’s way too much stuff stored than most people, but that’s what we put the basement there for. This way, we can continue to use it. I like to have access to our utilities because the water, our gas, and electricity come in there. I like to have access so if something goes wrong, I can go down and check on it. The stairlift is a good, safe thing. We should have had it a few years back.

    Our Bruno stairlift is very adequate. It’s a learning process for me. When you get old, you don't pick up things quite as fast as younger people do. And something was beeping constantly. I also made the mistake of turning the switch off. Kelly came yesterday and he explained it all to me again. I was just down the basement and it’s still beeping. I didn’t think it's supposed to do that. I thought it would have five beeps, then it would go ahead and continue to charge the battery. And then, when it got charged, it would quit but it’s still beeping, so I misunderstood him about something.

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    Punctuality & SpeedStaff

    Reviewed Feb. 26, 2020

    I moved my elderly mother into my house, and she's on a different floor so we needed a stairlift. The people from Bruno were efficient. They were on time and pleasant. And the one gentleman who installed it was very friendly and informative. He got the installation done quickly without a mess and thoroughly explained how to use the stairlift.

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    TechStaff

    Reviewed Feb. 25, 2020

    I had a contractor come in and he said Bruno was a good one, so I checked it. The installers were good. They didn't made any mess. They left the way it was, so it was clean. It only took a hour to put in. I got the straight stairlift and it fits good in my stairwell. I got bad legs and I could climb the steps with it. But it's hard for my wife to get down the stairs with it. But it helps me a whole lot. I can get things down and I can take clothes upstairs.

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    Sales & MarketingStaff

    Reviewed Feb. 24, 2020

    My mother is elderly and could no longer safely manage the stairs. The company we got the Bruno stairlift from has been phenomenal. It is a very close-knit family company so the salesperson was genuine and wonderful. And it’s the son and son-in-law that installed and they were both professional and did a wonderful job. The stairlift has been a lifesaver. My mother’s been very sick at the time. She would not have been able to get into her in-law’s suite, which is on the basement floor. She’s been ill, and we could not have lived without it.

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    Reviewed Feb. 23, 2020

    I had a back injury back when I was in the military and getting up and down the steps is an effort. I told the VA I needed a stairlift and they sent three people out here and they made the choice to go with Bruno. I’m pleased with it. Their salespeople were nice, professional and I got no complaints. I’m a retiring salesperson so I can tell they know what they were talking about. They did the installation in about four hours and cleaned up behind themselves. After the guy cleaned up and did everything he said, “Let me show you how to operate it. Here’s the book. And you can check all I showed you.” It was excellent. I got enough room with the lift and when it’s not in use I can flip it up and walk past without a problem. It's a good piece of equipment so far.

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    Customer ServiceTechSales & MarketingStaffFollow-Through

    Reviewed Feb. 23, 2020

    I called Bruno and the man that came out and made the presentation was what convinced us to go with them. He seemed very knowledgeable about the product that he was talking about, what would it take to install it and how it would work, and a brochure that was quite helpful to look at. He was very personable. The installation was slick and smooth. They got it done in three hours. They had very carefully taken the measurements before they came back to install it. So when they came back, everything was ready. They already had the rail measured and cut. So, it wasn't one day, fly by the seat of your pants. They knew what they were doing with taking measurements. All I had to do was bring it in, bring the equipment that they needed and the parts and put it in. It was kind of a two-phase operation. They obviously had experience and had done it before, so that was helpful to know.

    I like the fact the stairlift works as advertised, the way they talked about it and the way he showed me the operation. We use it every day. If you are considering a stairlift product, you need to talk to someone who can professionally explain it to you and probably take some measurements while they're there so they know what they're talking about. These guys from Bruno had no qualms about talking.

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    Customer ServicePunctuality & SpeedMaintenance

    Reviewed Feb. 22, 2020

    I did some research before and one of the things that I like was the warranty that Bruno had at that time. I was told they had a five-year warranty. So I wanted a Bruno and then when I went through the VA, they offered a Bruno. Brett came to measure and when the unit was available, they called me to set an appointment. They came, put it in, cleaned up and left. The stairlift makes the stairwell a little snug getting by seat. But other than that, it's working out fine. You don’t get out of breath going up the stairs. It's going to the second floor where our sleeping and shower areas are, so we don’t get exhausted going up the stairs, and we have to go up a couple times a day.

    If you're gonna go upstairs to get something and you wanna turn it at the top of the landing towards where I wanna get off, and then if it takes me 30 seconds to do what I have to do, the thing beeps and beeps and beeps until you get back and ready to go down. So I wish that beeper wouldn’t be going off all the time. I also wish that the footrest was a little stronger in case you did have to step on it. Right now, I don’t step on it. I straddle it and then I put my feet on the footrest. But if I stood on it, it probably would break right off, and you're not supposed to, so I don’t do that.

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    Refunds & PayoutsStaff

    Reviewed Feb. 21, 2020

    I’ve reached a point where I was worried about falling. I wanted the stairlift because Tina, the agent from Bruno was very helpful. I liked her. She told me about the fact that I could get a $4,000 refund from the state but I haven’t gotten my 4,000 bucks from the state yet. The installation went well. I liked the people who installed it and measured. With having the stairlift put in, I am no longer worried about falling.

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    Punctuality & SpeedHonesty & Transparency

    Reviewed Feb. 20, 2020

    I like the Bruno salesman. He was honest and he used to live in the area that I live in. The installation took two hours, which was fast. I have a trilevel and the stairlift went for 15 steps and didn’t go all the way to the top. I don’t like that if I turn the seat at the top, the bell keeps ringing. But I like that I can now go upstairs any time I feel like it.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2020

    Those people who installed the stairlift were fantastic. They made me satisfied but I'm gonna have to call them. The stairlift worked but about halfway down, you get a big bump. And one time, it stopped. I had to go back up and push a button, then back down. But I love the stairlift. It's out of this world. I'll be 84 years old and I needed it because I fell down the steps.

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    Customer ServicePricePunctuality & Speed

    Reviewed Feb. 18, 2020

    When we get a little bit older, we don’t wanna move our washer and dryer upstairs so we got Bruno straight indoor stairlift. I like that it charges anywhere on the rail. The only thing is that it stops every once in a while on the way up. It turns around, it’ll go part way up then it’ll stop, then it turns around and wait a while, and hit it again then it’ll go. I called the guy that installed it but he's out on the job. I just talked to the secretary today and they're gonna get back with me. The stairlift probably needs to be adjusted. Other than that, we’re very satisfied with it.

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    CoverageTechSales & MarketingStaff

    Reviewed Feb. 17, 2020

    I have mobility issues and I don't walk well, and I was in danger of falling down the stairs. I got a stairlift from Bruno. It had the best reviews online. Their sales rep came out after hours on a Monday night. He was very nice, very professional and he wasn't here more than 45 minutes. He did not try to upsell us on anything. He was great to work with and he knew what he was talking about.

    The guy who came out to install showed up on time. He was friendly, but he did his work, and he was gone in a few hours. He had put in two straight lifts. He was great. The only thing we did not like is the way he put the wires for plugging it in. He tied it down with like a million zip ties and it looks like we have stitches on our wall. It looks terrible. We said we would just leave it that way till after the inspector came and then we would cover it up with something.

    I find that the lift is a little bumpy, which worries me that it may fail at some point. But so far, so good. It's letting me do more than I anticipated. I knew it is gonna help me get up and down the stairs, but it's also allowed me to carry things up and down the stairs. So that gives me a little bit more freedom. I don't ask my husband to carry everything. I've already told other people to try Bruno. As a matter of fact, people come into my house to try it out.

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    Customer ServiceTechStaff

    Reviewed Feb. 16, 2020

    I’m a disabled vet. Bruno was referred by the VA. When their agent came here, he explained everything, how it worked, and what he was gonna do. The gentleman was excellent. The guy who came out to do the install was very friendly. We had a conversation with him about cars and different things. That was very professional. I got a straight lift and it’s perfect. I like the accessibility, how we get to the top of the stairs, and the way it flings around easily when you get off of it or get on it. Sometimes I get a little trouble when trying to get it to go up the stairs. I have to jiggle it. Sometimes it's like it won’t engage when you go up the stairs. I was gonna call about that. Otherwise, the experience has been excellent.

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    Reviewed Feb. 15, 2020

    My husband is disabled and he was having problems getting up and down the steps. We got Bruno stairlift as replacement for the one we had before. We like this one better. It is smoother. The installation also went well. The installation team were very polite. But I would like to get the bottom one replaced. It’s hesitant. Overall the stairlift is the next thing to having because it provides so much better living for people who are unable to walk up and down the steps, and it’s just a beautiful thing.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 14, 2020

    My father had an automobile accident in November. He had to go to a rehab center for the month of January, hoping to come home at the end of January. He has to go up a flight of stairs to go home. The rehab told me that he needed a stairlift because he has to go up a flight of stairs and he couldn't really walk so well. So I called Westchester Stairlift and they have the Bruno chairlift. They promoted the Bruno, saying that it is the only company that does outdoor chairlifts. So I gave them $5,000 to install a chairlift on the side of my house for my father. They did it about the second or third week of January.

    Unfortunately, my father passed away on January 30th. So he never made it even home to use the chairlift. I called Westchester Stairlift telling them about it and they gave me a runaround telling me that the most they can give me is $500 for the chairlift. I told them it was never used and it's really ridiculous for me to take a 90% hit. They called me back a week later and said there might be a lady in Queens that might wanna buy the chairlift because she didn't have that much money. I said it was okay and asked what were we talking. They told me that she might give me $1,000. I said that was a little better but that was still embarrassing. I never heard from them and I've been super busy. I don't have any siblings doing all the paperwork with my father's passing, with the will and attorneys. The last thing I wanna worry about is this stupid chairlift inside of my house.

    I got a phone call from consumer something and I told them about it and they gave me a number at Bruno to call. I called Bruno and they said once it was installed, that was it. You're taking a one-way road. I asked them what do I do? The best thing that they could tell me was either give it back to Westchester for 500 or try to privately sell it and maybe get $1,000 or $1,500 for it. This was after I spent $5,000 a little over a month ago. So as far as Westchester Stairlift and Bruno, I'm not a happy consumer because it was never used and they are giving me 10% of what I paid for it. I'm dissatisfied with both of them. Bruno said Westchester Stairlift was a diamond and that they were like the platinum of installers. But when it really comes down to it, they're leaving me out to dry.

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    Customer ServicePunctuality & SpeedMaintenanceStaffTimeliness

    Reviewed Feb. 13, 2020

    We live in a split-level home. We have seven steps one way and eight the other up to the bedroom and down to the den and the washroom, etc. We’ve got two bathrooms upstairs, we’ve got one bathroom downstairs, but we have no bathroom on the main level. We don’t have a bedroom on the main level. I’m 84 and my husband is 88. When something happens to us, it makes it hard getting to the bathroom. He broke his bone in his ankle and he was wearing a boot. And then he took cellulitis in his leg after they took the boot off and he couldn’t get up and down the stairs good.

    I did a dumb thing before Christmas. I hurried to turn the TV off and I stepped on the corner of my sweeper and it just swept me right up under the dining room table on my back and my rear end. I thought I’d broke a bone but I laid there for about 15 minutes and talked to my cousin out-of-state. I was waiting to see if I was hurt and I didn’t even tell her what happened. My husband tried to help me up and I said, “Wait. Let me start moving around to see what’s wrong.” Nothing was broken. I could move and I felt fine. But the next day, my rear end was so sore. I couldn’t even move.

    From then on until after Christmas, I could hardly walk. Our children decided we’d build a room in the garage and I didn’t want that right away. So, we looked into Bruno stairlift and we thought now is the time to get it even though we were getting better. We didn’t really need it then but you never know when you will. And to make them happy, we went ahead and got it. Their reps were wonderful. They didn’t push this on us at all. We called them and had someone come out and tell us about it. The rep was very nice. I really liked him. When we were ready for it, they got it in within two days. I was impressed with that and I would highly recommend them. My husband uses it more. When we carry laundry upstairs, either we put it on the lift and send it up or we sat down and carry it up. Most of the time, though, we lay it on it and send it up. A lot of my things are downstairs that I used to carry up so I’m using it for everything. Overall, I’m satisfied.

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    Sales & MarketingStaff

    Reviewed Feb. 12, 2020

    My husband needed a stairlift. I selected Bruno since a friend of mine told me that she had gotten a Bruno for her husband years ago. The sales representative explained and took care of everything. The installer did everything and took care of it all as well. He explained everything too, and everything was very professional. The straight stairlift works perfectly. I like it.

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    Customer ServicePricePunctuality & SpeedStaffTimeliness

    Reviewed Feb. 12, 2020

    I’m on 100% unemployability through the VA as a Vietnam veteran. I got approved through the VA in Salisbury. So, the stairlift was no cost to me. That was a plus for me. I went to the lady, talked to her about it and showed her how many steps I had to go upstairs. It was hard for me to do with two replacement knees. I got the deluxe chairlift that could hold more weight ‘cause I’m a little overweight. The guy put it in but it started stopping at the first day. I gave him a call and they were here promptly the next day. He made some adjustments and I haven’t had any problem since.

    The Bruno stairlift is handy for me to have. You just push a button on the side of the chair and it’ll take you right on upstairs. And then you can turn a knob on the left side. I can pull both arms back or swivel the seat, and I can step right out on upstairs, and I’m good to go. I like that feature. The stairlift has a lot of safety features that I like too. The rep went over with that with me. It’s very quiet going up and down. That’s another good thing. It doesn’t make a lot of noise. I really enjoyed the stairlift a lot. My wife said that was the thing I needed.

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    Reviewed Feb. 11, 2020

    We went through the VA and it was their decision to go with Bruno. The guy who then came in was very professional and he did very well with the installation. Our straight stairlift fits great in the stairway. My husband likes all of the features. It is very helpful going up and down where he doesn't have to struggle to go up and down the stairs. He feels more safe, too. It has changed his life tremendously.

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    Reviewed Feb. 10, 2020

    I’m 90 years old, and I had fallen on Christmas day and had a fracture. I love my room upstairs, and I still do some sewing and my sewing machine is up there, too. The guy who installed our Bruno staiflift couldn’t have been any nicer, and everything went great. We’re very well satisfied. I love it.

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    Sales & MarketingStaff

    Reviewed Feb. 9, 2020

    My husband is unable to do steps because of COPD and his legs are shaky, and we have 14 steps. Our interaction with Bruno's sales team went smoothly, and the people that put it in were professional. I’m pleased with our stairlift. Overall, it’s top-notch and we love it.

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    TechPricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Feb. 8, 2020

    My dad was unable to climb the stairs easily so getting a stairlift was needed to be done. We chose Bruno's 101 Mobility ‘cause they have a local franchise. The man came out and talked to us right away. I was happy with the price versus what I had heard about what they could cost. He offered two different choices. I thought that that one would take up the least space and work the simplest, with the least maintenance.

    We did not have a lot of room, and we left the railing in place so it’s out into the middle a little further than we have liked, but we got to keep both railings and the stairwell. I can still get by it at the bottom. We keep it at the bottom because of how narrow the stairway is. That way, it’s not as dangerous to go around in there. The two guys that installed it were really friendly, helpful and quick. They were here for about two hours. The only thing is I don’t quite understand why the chair can’t turn both directions ‘cause it’s sort of enclosed between two walls. So, getting off at the bottom, you have to kinda turn on the chair ‘cause it doesn't turn in the other direction to get off it. But it has to turn at the top so you can get off safely. It’d be nice though if you can turn in the other direction too to get off at the bottom. That could have been an easy thing to do. But my mom enjoys the stairlift.

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    Reviewed Feb. 7, 2020

    Bruno was not too far from the house, and they were kind and considerate. The stairlift, which will be used by my daughter and wife works fine. It takes me up and down. It’s sturdy. I think it’ll last for a long time. The people that put it in were great too. I couldn’t have worked with any better people than them.

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    Reviewed Feb. 6, 2020

    We got Bruno from the VA and EJ Medical installed it. Their service was okay. My husband is not happy with Bruno though. It's straight and it takes him up to the second floor but that's it. He thinks it should go all the way up to the stair landing. Because we have a banister, it won’t go all the way up.

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    Sales & MarketingPrice

    Reviewed Feb. 5, 2020

    My wife's knees and ankles made get a stairlift, and we went with with Bruno based on internet research and the availability of product. The sales visit with them was good. The guy had good information and he provided a reasonable answer to our situation. We went with a straight model and we got two because we have a landing in our middle of our bent stairs, so there is one angle, a landing and then another angle. It was still cheaper to buy two of those than to buy one. The stairlift fits well in the stairwell, and my favorite feature is the rack and pinion system. It’s been a very good product, overall.

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    Reviewed Feb. 4, 2020

    My wife and I were 81 years old and had a rough time going up and down the stairs. There are 12 steps and it's difficult. Our washer and dryer are in the basement. My wife could not walk, so I was using the stairlift to let her down into the garage level, which is on the bottom of the basement floor. It also helps me out. By traveling up and down the stairs after a day or so, I get a little pain in my knees. The sales reps were really good. We're a bunch of farm boys, so we have a lot in common. We also had a good time when they were putting the stairlift in. We thought it would take four hours, but they came, went after it and got it all completed in two hours. I'm happy with everything. The is very good and we should have put it in 10 years ago.

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    Reviewed Feb. 2, 2020

    We had Bruno install a stairlift and everything was awesome. During the sales visit, the rep assessed the situation and they measured for a couple of days. It took weeks for the equipment to get made and then they installed it. The quality and service are excellent. Nothing was left undone.

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    Staff

    Reviewed Feb. 1, 2020

    I got a Bruno stairlift and I'm enjoying it. My favorite part is coming up the step. But I'm having a problem with the footrest of the lift. It's short and sometimes, my feet can't stay up, especially when I'm coming up. I'm a tall guy and I'm having problems like bending my knees and my foot hangs over the footrest. Sometimes, it hits the step when I'm in operation. Still, the stairlift is helpful. Also, the reps who came were professional, friendly and they answered my questions when I asked a question. They were great.

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    Sales & MarketingStaff

    Reviewed Jan. 31, 2020

    My son Albert has multiple disability, and in March of last year, he had 50 seizures one day in the ER and it caused some brain damage. So, with him having brain damage, he was trying to walk and stand up. And all of our bedrooms are upstairs, but I didn't want to move because I do sessions on future planning if something happens to your loved one. If something happened to me, he would feel he was at home -- he was born, raised and lived here 21 years of his life. The Bruno sales representative we dealt with was a very kind and nice. He was understanding because Albert had his mood swings while he was here, but he kept right on working and everything was fine. The installer did a great job, too. It was loud at times, but that happens. We also modified it, so it was great. The quality of the product is 100.

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    Reviewed Jan. 30, 2020

    We moved into a house with stairs, and I can’t climb stairs very easily at all. My husband can’t either. He can climb, but it’s better if he rides up too, so we’re both using the stairlift. Our interaction with the sales team was fine -- I did not have any hesitation. I had worked with them before with a wheelchair and I was familiar with them, and that was why I gave them the business. I was very pleased with the whole thing. The man that installed it was wonderful and he answered all my questions. The stairlift is perfect. It made it easier to live where we are living. I couldn't live here if I did not have it. I also love having two remote controls, one for downstairs and one for up. My husband has dementia and teaching him how to turn the chair has been a challenge. So, that is going to take a little for it to sink in. But, overall, we haven’t had any problems at all with it and I like it.

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    Staff

    Reviewed Jan. 29, 2020

    My wife is a diabetic and over a period of time lost her leg below her knee. Needless to say a very traumatic experience with a month stay in a hospital and a two month stay at a rehab facility. Our house is two stories which required a stairlift. I learned there were two companies that were recommended in our area. Without getting into too many details I was shocked that one company tried to take advantage of my situation knowing she was coming home in a few days after multiple months stay in the hospital and rehab facility. I canceled that company business and contacted Bruno Stairlifts at the recommendation of the rehab facility and Hanger Prosthetic in Silverdale.

    Bruno is a angel company to work with as well as Hanger Prosthetic. Their business representatives/professionals are caring, knowledgeable, fair. Their products are the best quality you can buy in their business. Most importantly they are in the business to help people in the need for health products. I would highly recommend their business to the public. I am retired, however was in Law Enforcement for 44 years of service. These two business represent the best of the best. Their professionalism remind me of my goals I served while in Law Enforcement- “ Service with Humility”.

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    PriceStaff

    Reviewed Jan. 29, 2020

    We got a Bruno stairlift put in because my 94-year old patient was leery about going down her front steps. It made it easier to allow her to have the quality of life to go in and out. I also like that I can get her in and out of the house. The installation went smooth and they were able to meet our needs. It's also cost-effective.

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    Customer ServiceStaff

    Reviewed Jan. 27, 2020

    My husband asked through the Veterans Administration, and Bruno responded to the call for the service request. So, the VA put in orders for it. The installation team was great. They were very friendly and they knew what they were doing. One of the guys had to go get something from Lowe’s, which was no problem because we live very close to Lowe’s. We got a curved one at the bottom of my stairs and it fits well in the stairwell. We have still space to walk down the steps without it being crowded. We like that it is smooth and safe and it gets out of the way when you don’t need it. The stairlift is very sturdy and well-built, and there's nothing flimsy about any of it. Having it is a lot easier. My husband can get on it and go down, and even I use it.

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    Contract & TermsTechPricePunctuality & SpeedStaff

    Reviewed Jan. 24, 2020

    I got Bruno stairlfit through the Veteran's Administration. The guy that came out to the house and talked to me and took the measurements seemed to know what he was doing. He was knowledgeable and thorough, and I just felt comfortable with him. The stairlift looked like it was well constructed. Unfortunately, for me, I had to have some electrical work done before it was installed, and I had to put in an electrical outlet to plug it in. I delayed that because I didn't want an electrician to come out here for 10 minutes and run a wire and cost me a couple hundred bucks to have him do that. So, I stalled to get some other electrical work wind up, and that went on and on for a couple years.

    And then, things got kind of bind and all my fault. I also had a battle to get Bruno to back on the VA schedule and finally got it done. and as luck would have it, I ended up in the hospital. I'm a senior and I had to go into an assisted living facility. So, after all I've worked, I've only used it a couple of times so far. But I'm gonna be using it because it's in my house and my assisted living facility is only about a mile away, and I have lots of stuff to do with my house on the second floor. Once I get myself together here, I'll be using it more and more, but the couple times that I've used it, it worked just fine. I was real happy with it because I couldn't get upstairs. My bedrooms are upstairs, and my shower is up there, so I had to have a help navigating the stairs to get up to the second floor, but that was all taken care of now. I just needed to get back home.

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    Staff

    Reviewed Jan. 23, 2020

    The installer was cooperative. He was very kind and very mannerly. He had patience. You could ask him questions and you got appropriate answers. We got the party curved, the top of the stair model. When it goes down at the bottom, it is straight. But coming up, it has like a turn. When you reach the landing, it turns there. It fits perfectly in our stairwell.

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    TechSales & MarketingStaff

    Reviewed Jan. 22, 2020

    Our daughter and her friend had a stairlift put in their house, and I have trouble going up and down the steps, so we put one in here as well. I usually couldn’t get in the basement without it. But now, I can. I like it. I can get up and down the steps. The guys who came out for the sales visit were excellent servicemen. The installation went fine. The people that put it in were very kind and explained everything. It didn’t take them long and they’ve done a great job.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Jan. 20, 2020

    I’ve had two heart attacks this past year and I’ve got cystic fibrosis in the lungs, and both of them occurred after I walked up the stairs. So, getting a stairlift was a preventive measure. My wife is a computer geek and she looks everything up on the computer. She started doing the calling and found this one place, and we went over and tried them out. It took a couple of days and we made a decision. We also got the chairlift and the electric chair from Bruno. We can put it on a rack on the back of the car and carry it around. We just don’t like taking it out in the rain, and we do have a cover for it.

    I don’t use the stairlift as much as my wife does. We used to breed show dogs and we have a kennel in the basement with seven dogs. So, she has to go down there to take care of them. Downstairs was more for the dogs and a bathroom and a small kitchen for preparing their meals so it’s a necessity to go up and down. If we didn’t have the dogs, we wouldn’t have a need for the downstairs. We’re both in our late 70’s and we’ve had knee surgery, and it takes the stress off. I don’t go down that much because I’m on oxygen 24/7 and getting oxygen downstairs is a little bit of an ordeal.

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    TechPunctuality & Speed

    Reviewed Jan. 19, 2020

    I had Acorn come out and give me an estimate. And then people suggested Bruno was quite good. So I made appointments for them to come out, and then I ended up in the hospital. My brother came out and he picked Bruno because it was high on my list. So I'm very happy with it. But I really dislike the seat belt because it snaps. If you undo it, it literally snaps across your body. We wondered if we could put it the other way because I have a bad hand, but that was not possible. Other than that, it's terrific. When I got home, I couldn't make the stairlift move up or down, so they had to come out for me. So when they do the installation, you should be there so you can ask the right questions.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 18, 2020

    I lost my leg in May 2019 and I have a baby at home, so I wanted to be safer for him coming down so I use the stairlift to bring stuff up or bring him down. It's awesome with Bruno. I spoke with a rep on the phone and it was good. The installation was really quick and they did a good job so we’re happy with it. It took only an hour or so. The stairlift is straight and there's the part in the bottom that just flips. He said it was annoying.

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    MaintenanceStaff

    Reviewed Jan. 17, 2020

    The Bruno stairlift is a good product and I’m glad we chose it. Their salesman was very knowledgeable and he did a good job comparing different things that are out there. Bruno looked like a heavy-duty product that you can get parts for if needed. The installation went very well and the installers did it in a small amount of time. They were very careful about where they put things and not to break anything. We bought a curved stairlift and it fits the stairwell better than I thought. We still have plenty of room to walk up and down, and we didn’t have to take the handrail off. My wife uses the stairlift, and it is smooth and very safe. It gives you error codes if something goes wrong and it beeps when you get to the end. She feels very much safer going upstairs on it.

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    Customer ServiceStaffTimeliness

    Reviewed Jan. 17, 2020

    When I called another outfit, they never called me back. But When I called Bruno, they called back right away. Their rep also came right away on the same day The installation took two and a half hours and it wasn't bad at all. Whenever it goes to the top of steps, you gotta turn the seat around to get off. Then if you get back on the seat and you gotta flip that around so that you're facing the wall. If you don't get that seat in exactly the right position, it will not go. I called my installer and I talked to him right away. He said that whenever you swing that chair around, it has to lock into place and that you might have to jiggle it two or three times to get it to lock into place. My wife doesn't move around too well and she's unable to do stairs. The stairlift definitely makes things easier.

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    Sales & MarketingStaff

    Reviewed Jan. 16, 2020

    I can't do stairs and I got a stairlift through the VA. They were the ones that picked it. It's straight and it fits well into the stairwell. The quality is real good and the rides are nice and smooth. I have no problems with it including with the remote. The sales rep was also good.

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    Sales & MarketingStaff

    Reviewed Jan. 15, 2020

    The Bruno stairlift seemed like the best fit for our house. We like the look of it better than others and the chair is more comfortable. Their sales rep was also very thorough in what he was telling us and he told us what our options would be. We got a curved one, and though it would be nice if it was a little slimmer, it looks like a very good quality stairlift.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 14, 2020

    The Bruno sales rep explained everything to us and the installation team did a good job installing our straight stairlift. Also, they were more localized so we had service if we needed it. The stairlift seems really slow going up and down, but it has made carrying things up and down the stairs easier.

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    Sales & MarketingStaff

    Reviewed Jan. 14, 2020

    It was fine talking with the sales rep. The installation, which was done in one day, went well and the installers were very nice. I took their boxes. My husband, Gerald, has problems getting in up and down the stairs. It's better now with the stairlift ‘cause it’s taking him upstairs. Before, sometimes, he would fall. Now, he doesn't. The quality of the stairlift is pretty great but one time, when my son and I were sitting down, the thing started beeping. We just cut it off for a while for two days, and then when we turned it on, it started working. My son said the code kept saying C4. It wasn’t lined up on the battery.

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    Reviewed Jan. 13, 2020

    The Bruno stairlift was a replacement for the one the VA put in 15 years ago, and which was worn out, so they put in a new one. Kenneth had 11 knee replacement surgeries. That was why he got a stairlift in the first place. I've used the Bruno stairlift a couple of times and it’s working fine. The only thing was that the guys that installed it left footprints on the stairs from their boots in grease. But their work was fine.

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    Customer ServiceSales & MarketingStaffEase of Use

    Reviewed Jan. 12, 2020

    With the company selling Bruno being local, I felt that if I ever had service issues, they would be more responsive. They were very helpful and informative throughout the sales process, and they explored some other options with us that we didn't feel were necessary. The installers were here for a while because they have the inspector online kinda like in a FaceTime, and they ran the stairlift on several tests like a weighted test, where they put weights on it, among other things. They were very patient and wrote things down, and they made sure that my mom felt comfortable using the stairlift. They had her do several test runs before I signed off. They also gave me information for follow-ups for servicing questions or concerns and they were pretty comprehensive. The stairlift is very functional for my mother and it's very easy to use.

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    TechSales & MarketingStaff

    Reviewed Jan. 12, 2020

    My wife is confined to a wheelchair and she cannot walk up the steps. We decided to get a stairlift so she could go back upstairs to her bedroom. I told the sales rep at Bruno that I wanted one. It was a very nice interaction and I saw a sample of the stairlift. We got the straight one and it fits very nicely within our stairs. The man who came out for the install did work on our front porch because it rained that day. The steps are just inside the door and he came in and installed it in about half a day.

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    Refunds & Payouts

    Reviewed Jan. 11, 2020

    I had my meniscus replaced or fixed. Also, my dad had Parkinson's so he has a hard time going up and down the steps when they visit. We got a stairlift and I've been using it. I had a surgery and the stairlift has already paid for itself. It's been an absolute blessing. It's been wonderful and so smooth when it's operating. It turns from one way to the other, and being able to turn it because of my leg has been awesome. We have a straight stairlift and it's the same one we also have at our church.

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    StaffTransparency

    Reviewed Jan. 10, 2020

    I went to the VA and told them I needed a scooter. They gave me a bunch of places to go, which was how I heard about Bruno. The vehicle lift is easy to operate. The installation didn't take as long as I thought and the installers kept me up to date.

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    Reviewed Jan. 10, 2020

    I have a problem with my legs and use the Bruno stairlift every day. I'm very satisfied with my experience.

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    Staff

    Reviewed Jan. 9, 2020

    I have a problem with my legs and my back. I really enjoy my Bruno stairlift. I like the extension on the bottom where you can bring the chair up, and then that bottom rear comes up and you can go on the other side of the stairs. It’s good and a great help. I like that I don’t have to walk up and down the stairs.

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    Transparency

    Reviewed Jan. 9, 2020

    My husband had a stroke and cannot walk. Bruno Independent Living Aids were the only ones that came right away. They came in three days and installed in one. We have straight stairlifts and they fit our stairwell pretty good. We have 12 steps that go up, and then we have three steps that go off to the left. I wanted the one that curves so my husband just gets on the bottom and goes all the way up to the top. But the guy said it would take a month to get that one. So we had no choice but to get one that goes up the 12 steps, and my husband has to get off of that and get on another one that goes up the three steps. I was not happy about that. We just spent almost $10,000 on three stairlifters, so I'm not gonna update it.

    But the stairlifts are great. The quality is good. My husband can get up and down the steps now. I use them too because I have bad knees. And when I have to carry things up the stairs, I just set it on my lap and go on up. I had noticed though that when you're coming down the steps, it has a couple of rough spots in it, like squeaky or a bit bouncy. Very little. But the rest of the ride is very smooth and perfect.

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    Staff

    Reviewed Jan. 8, 2020

    We got a stairlift through the VA and I love it. It makes it much more easier for me to get up and down because my bathroom where I take my showers is upstairs. It's a very big help. Also, the installers were very professional. I'm very satisfied.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 8, 2020

    Buying a stairlift was cheaper than selling my house and I had Bruno install it right around Christmas. It went great and the stairlift looks good. My husband takes the stairlift up and down the steps and it’s the only way I have to get in and out of the house. The inside that goes in the farm house doesn’t go until next week. But I haven’t used the stairlift yet because my husband hasn’t had any appointments and hasn’t had to go out. I’m satisfied with Bruno. It was what my installer recommended and I’m happy with what I’ve got. It went up and down the steps the way I wanted it, and that was all I needed.

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    Bruno Independent Living Aids Company Information

    Social media:
    Company Name:
    Bruno Independent Living Aids
    Year Founded:
    1984
    Address:
    1780 Executive Dr
    City:
    Oconomowoc
    State/Province:
    WI
    Postal Code:
    53066
    Country:
    United States
    Website:
    www.bruno.com

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