Bruno Independent Living Aids Reviews

My dad is 84 and has to use a walker to get around. He doesn’t have a lot of stamina. My mom is 82 and she has similar issues. From an ad that we had, I called Bruno Independent Living Aids and they picked up the phone right away. I explained to them what we were doing and their representatives were very friendly and helpful. They understood right away what we were trying to do and pretty much knew what needed to happen like needing to come and take dimensions. I also had a bunch of questions about weather resistance and electrical access and they answered all of my questions. They were very knowledgeable and very experienced in what they were doing. They came out on the same day they said they'd be out.

My mother-in-law can’t walk up and down the steps. I called a couple of companies and the owner of the Bruno Stairlifts store knew more about it. He came in for an estimate and he seemed to care more compared to the other companies. He also told us what we didn’t need, which was very helpful. We got the straight lift with the deluxe seat. Before the installation, we had to go to his office as they had set-up a demo there. That was helpful since my mother-in-law was hesitant on using the chair. By him doing that, it was easy for us and she said that we could do this. There were two installers, the owner and his staff. They came in on a set date, installed everything, and walked us through everything that they were going to do prior to it. After they were done, they trained us on working on it.

We've been very happy with Bruno Stairlifts. I was looking mostly for the integrity of the stairlift and they were the highest rated for exterior chairlifts. We got in touch with them and the initial process went pretty good. On the other hand, I had to get a building permit from the county, but it took a long time to get all the questions answered from our particular vendor. Also, there were things that were required by building codes that they didn’t give me access to and it took a while to get it. It was a little cumbersome. Other than that, the person that I dealt with gave us everything that we needed.

My husband has a neural muscular condition that he’s losing the use of his legs. We have a handicap accessible house and we don’t have to use our lower level but we decided that if we could get him to his spot, we would do it. I saw a Bruno Independent Living Aids ad and when I went to this local medical supply store I visited while getting items for my mother, I talked to them about the stairlift. I liked the people there and they could install the stairlift right away. Also, their product is made in Wisconsin and we live in Wisconsin. I like to support my state. Plus, there were good reviews on Bruno. The medical supply store reps said that Bruno had really good service and they had minimal problems with the equipment.

My doctors at the VA recommended Bruno to me because I had had three back surgeries, I have a cage built in my back and I just had a knee replaced. I don't walk well due to my back injuries. Their salespeople were quite knowledgeable. They had a pretty interesting system they used to measure things out. They had to come back and redo it though since they made a mistake on it. The team that came to put stairlift in were really good. They put on little booties to come in and they cleaned up after themselves. My home is almost 100 years old and my stairs are not the widest like new homes, but they managed to get it and it comes down in curves at the bottom. They also showed me how to operate it and that I should have to put a little of the grease they gave me along with it on the track.

I had three presentations and I was more impressed with Bruno's. Whenever I asked questions, the rep answered them exactly as I hoped he would. He went over and above what he had to do. I’m only 4’11" and consequently, the setup was high for me and I couldn’t reach the little thing that’s stuck out at the bottom for the feet. He built one and covered it with a piece of carpeting that I had on both my chairs and it works perfectly. He and the person who helped him tended to my needs and were absolutely devoted to making sure that I was satisfied with my purchase. But the stairlift is not facing the outside, and I wish it was either facing upstairs or downstairs. Nevertheless, the stairlift gets me from point A to B. It’s also very nice and sturdy. I’m thoroughly pleased with my purchase and with the care that was given to me. I'd definitely recommend Bruno to others.

We got the Bruno stairlift because we have trouble walking on stairs. It’s a straight stairlift and it's going from the basement to the first floor and down again. The compactness is good. We were unsure that it would fit our stairwell but it did. We had a very pleasant interaction during the sales visit. The sales guy was very delightful and I felt comfortable working with him. There was just one man who did the installation, and he was fast and efficient. Once he installed it, he showed us how to use the stairlift. It gets us painlessly up and down the stairs. We don’t have a lot of experience with stairlifts but we like ours very much. This stairlift is a big asset. And it helps you get up and down stairs safely.

Both of my legs are amputated so I decided to get a stairlift. CRI recommended Bruno and their people managed the sale. They came and talked to me, told me how it was going to be and what I would do. They also told me how long it would take to put the stairlift once I got approved. They told me about Bruno and how they dealt with them all the time. The Bruno reps are never late when they come in and get right on the job. My stairs are a little weird so it took a longer time than they thought to install the stairlift. I had a curved stairlift because there are two steps, a big landing and another two steps. But once the installation team started going, they got in it in no time at all.

We've always lived in a one-story house so when we moved to this area which has stairs, it was too much for us so we had a lift installed. Our daughter did a lot of research for us and she liked Bruno Independent Living Aids. They were very polite and informative on how to use the lift. Also, they told us what to look for and when it was time for maintenance. We got the straight option and it fits into my stairwell very well. We also got the large seat and the installation team had to have a different kind of rail and it also had that cushion. It took them a little bit but they got it in and that was fine since not many people had the extra large chair. Also, they cleaned up very well. They picked up the front yard and they had to cut the railing and add in. They did a wonderful job.

We purchased a Bruno stairlift from 101 Mobility, which is like their branch. The sales rep was very nice. He came, explained everything to me and had me convinced. The installers were here right away and on time, and did what they had to do within five hours because they said the steps were very sturdy and straight. When the rep came, he took a million pictures. He was here for half an hour for the blue, and once they had it made, it wasn't long before it was done.

I purchased a stair lift from Bruno. I needed one because I have MS. I had one previously that was not reliable because it was an older model and it was exceedingly sturdy and steady. It went all the way up. It also had issues with charging so I got rid of it. The installers who came were exceedingly helpful. My only issue was we live in a house that was built in 1890. So the back stairwell is very steep and it is not similar to other stairwells. There is a step-up where they have to put it on and then there’s a landing and then a step-up to the hallway.

We got Bruno Independent Living Aids stairlift through Safe at Home in DC. Safe at Home referred us to a contractor who put the chair in. It was to keep my 91 year-old mother safe in her home and so that she can go back and forth, up and down from the first level to the second level without having to climb her stairs. The contractors were great, and they worked very diligently to make sure that the stairlift was in, that it was working, that it met our needs, and they provided a demonstration. Also, we did not have any problems with their cleanliness and professionalism.

Bruno stairlift was a good buy. It is working fine and of great quality. Also, the curved stairlift fits beautifully into our stairwell. I couldn’t stand up and I couldn’t get around the house before and we were able to get a stairlift quickly from Bruno Independent. They put two chairlifts in and even showed us how to use it but the installation took a long time. After they installed it, we got on it and used it every day, sometimes at night. Now, I can go upstairs.

I have bad knees and Matt recommended Bruno. Upon doing some research, Matt from 101 Mobility knew what he was recommending and if it was good enough for him, it certainly was good enough for me. He came right away and he aimed to please and keep the customer happy. I have been having some issues with one of the Brunos and he is trying to troubleshoot with people from the Bruno Corporation. I have the straight stairlift and at this point, we have come to a conclusion that it may be a contact issue, and having to use some emery cloth on more than one occasion, because the chair hesitates going up or down. It doesn’t happen each and every time but it does so frequently. I’m working with him and trying to give him as much feedback as I can on my end to resolve the issue.

My wife had cancer about six years ago and after she went through that she started with the arthritis problems from the chemo. The doctor told my wife that she couldn’t do stairs anymore. Her osteoarthritis just kept getting worse, so we decided that rather than moving and going through that expense, we just get the Bruno Independent Living Aids stairlift. I was familiar with Bruno’s products but I looked at other things like Acorn. When I talked to A1 Mobility, they said that in their test the Bruno stairlift was faster. Acorn is a lot slower.

I’m getting old and getting up the stairs is hard for me. I’m on oxygen so the stairs really knock me out. It so happened that Bruno Independent Living Aids and I clicked on pretty good with the prices and time. The sales rep, Ralph, was also the installer and he was a good fellow. I got along with him okay. I asked him a lot of questions that I wanted to and he agreed to it, and we went along that way. We discussed the price and they came over about a week to ten days after we talked about it. He came over with his staff and they started installing them, as well as demonstrate how the lifts work.

We purchased a Bruno stairlift for my husband because he has trouble walking. We chose Bruno for two reasons. We had three estimates including Bruno. The first person, we discounted immediately. The second one, which we liked and was recommended was a Stannah that's made in England. And then we had Bruno. The reason we liked Bruno was it was an American company in Wisconsin. With Stannah, we were giving our money to England. Bruno also had the highest rating and we could get it faster than the one from England.

I’m 94 years old and with my injury, my daughter thought I need the stairlift to maintain my stability when going upstairs. I had a fall and my balance isn’t good. I use a walker to keep myself going most of the time in the house but I find the stairlift most helpful and it’s working fine. My daughter arranged for it during the sales visit and she talked to the person who put it in. I operate the stairlift myself and it holds me all right. I use it to go up at night to go to bed since I stay downstairs most of the time.

I'd like to buy my own replacement parts from the least expensive source. Can't be done. The vicious circle starts with a call to Bruno for parts or part specifications. That's get an instant referral to some dealer who may or may not be close. That's how a $.30 washer becomes $35.00. Also, I had to pick up the part myself (35 miles one-way, 70 mile round trip) to avoid the standard shipping fee of $10.00. Does that make sense? I need new batteries for the lift and I can just imagine trying to get a parts manual to see how to access the battery compartment. Come on folks. These are not parts for a Mercedes Benz! These are parts for (usually) lower income, retired people who don't need to pay ridiculous prices for parts and argue with a vendor about those parts after the original price paid for the lift. If anything they've got it backwards. The lift should be free and parts should be pricey but not both. Seems like a racket.

We have a beautiful home on the river. We look out on the Savannah River and to move at our age would be extremely difficult. My wife and I had many discussions and even arguments about it and we compromised by getting stairlifts to reduce the tensions of going up and down the stairs. Also, I'm 89 years old and I have problems going up the stairs. I had seen Acorn, but I was impressed with Bruno's background and how they came about and I thought it would be an appropriate one to buy. I filled out the form and within two days, somebody contacted me.

My client had gotten to the point where he was needing a stair lift. He's had three strokes and he was doing the best he could to come up and down the steps. I was offered some information from Safe at Home and they chose Bruno. The sales people were wonderful. They were so well mannered and diligent. We got a straight stair lift and the installers knew what they had to do when they came in. We got out of their way and they did what they needed to do. Everything was beautiful.

The Bruno Stairlift was very expensive, but I had someone coming home from the hospital who was no longer able to go up and down the stairs and we had to have something. We have it installed outside on the stairs from my deck to my yard and we didn't make any modifications to the existing deck to accommodate it. It's functional and it does what it's supposed to do. I would recommend it.

May 2013 my Bruno stairlift just stopped working. Called local dealer who had installed it, made an appointment for them to come out and repair it. Never showed, never called. After 3 attempts with the same result, gave up, called another dealer, who told me he would come out and look at it for $2500, might cost me another $1500 to $2000 to actually repair it. A ridiculous figure, so contacted the Bruno factory about buying parts and fixing it myself. Was told I would have to buy what parts I needed from a local dealer, who then would have to come out and install the parts. Anyone can see the obvious problem with that, so after almost four years, my Bruno stairlift is still sitting dead.

We had the Bruno Turny Seat installed for our handicapped daughter. As long as it works the seat was nice and convenient, but once you had problems, you are at the mercy of Bruno. First of all the authorized dealers are few and far apart. The small pendant - the small device with two buttons to control the seat - costs over $400 (according to Wheelchair Get Away in Bethel, Connecticut) plus another $350 in labor to diagnose and fix it. It took a week from ordering the part to receiving it by the dealer. Can you imagine if you are traveling far away from home? The small motor of the seat costs another $1000, and the news is that Bruno will not have parts for the 6-year old seat anymore. Bruno really tries to squeeze every penny out of the disabled or their family. It is a family business run by a greedy family.

We received a joey lift from a friend of ours. He couldn't find anyone to install his lift so he gave it up. I spent hours trying to find the bracket for the lift to install in our van. I called Bruno directly. They sent me to various dealers all hours away. I call each of these dealer, with the closest one being 4 and half hours away and asked what they could do. Only thing they could do was offer to install the lift themselves. There is no way we are driving four hours one way to their shop, waiting four hours for them to install the lift, and then four hours back, while being charged 500 dollars. That is completely ridiculous when my dad is a mechanic and can figure out how to install a bracket or secure the lift inside the van.

The safety is very safe for my families. I received it a few days ago and I totally love it. The adjustment is very recommended to any and everyone. I totally agree with the adjustments to this requires for this specific tool, and definitely recommended this to family and friends also. The swivel ability is perfect in my case. I am so surprised with this action. I never knew it would work so perfect. I'm totally in love with it. The value is really worth paying for. I would definitely give the value a A-plus because it's perfect for value.

It's a dependable American made stairlift. It has a swivel seat with height adjustments which makes it very easy to get on and off of. It has a soft smooth ride from start to finish. It also has a armrest rocker switch for easy operation. And a safety belt and obstruction sensor. And onboard audio diagnostics to help if something goes wrong. Adjustability is just wonderful. With a swivel seat and height adjustment makes it very enjoyable. It also has flip up arms and footrest. The swivel feature make it very nice to get comfortable and makes it very safe to use. If you want the safest and easiest stairlift to use for your money. Then look no further. Well worth the price. You get what you pay for with this stairlift. The best on the market. Other lifts may cost less. But you're not getting the best that you could.

The latches and straps are very secure. The lift up and down is generally very smooth. Every once in a while, it feels like it kind of skips a little bit, but it's not enough to do any damage. The adjustability of it is amazing. It's very easy to do and it's also very quick to make any of the adjustments you may need to do. Moving from one position to another is very smooth. Even someone that is kind of frail can make the adjustments with ease. If you're looking for a stair lift with extremely smooth swivel ability, then this is the one for you. It almost feels as if you're floating on air. This stair lift in my opinion is a very good value. The price is very reasonable for what you get. The swivel is very light and the ride itself is smooth except for the occasional bump. Even the bumps aren't bad though.

It was safe, and it was ok when you used it and rode on it. You didn't feel like you were going to fall or get hurt in any kind of way, you knew you would make it up or down safely. It could have been a little better on the adjustment part cause, it worked ok but it was a little limited on what it would let you do, other than it was ok. It was very good for the money, there was a couple things that could be fixed or have been a little better but overall it was very good, we loved it and my mom loved it and she used it most as she has issues with her legs.

Goes up and down, slow and fast. Very easy to use. Even a young child can use it. No problems so far. Easy and fast installed. Within hours was in and usable. Easy controls. Very happy so far. I love this so far. The chair easy to move around. Even has a backup when the electric goes out. It is a great investment for a handicapped person. You could even get it uninstalled to a new home if you need it to. One of the best I had, and I had one that broke down one time every other month.

Very safe, never had any problems with this. Most safe I ever felt better than most, not too loud, smooth, good on gas, just all around safe good for me. Very adjustable, easy to do, I can do this with no help, easy very, it goes to the front back side, side to side, just great to use. I love it very much. It got very good ability. It's goes side to side. I love the cost on this. It worth every dime. Best value I seen this far number 1 cost. I'll buy another if I had to, just that reasonable, lowest cost I seen anywhere. Never buy another brand. Best brand ever.

The safety features are very helpful and very understandable when I really needed help. I would totally recommend this company. They are very helpful. Its adjustability is very stable and very easy to get used to and understand. I am very satisfied with business I had with this company. No complications when you need help. Very easy to tell you. Fast and straightforward on what you need to do and how fast the process is going to be. Overall they're very good to work with except the fact that you have to fill out some paperwork but that won't take too long. The perceived value the company prevails itself is very normal. Nothing too extra or not enough to get your attention. Never leaving the site confused and not knowing if anyone can help you there.

It is very safe to use. It's easy to set up and kids can not get hurt on it and also it can go outside or inside and can be out in the garage. It can go up, down, side to side and it can go vertical and horizon. It is really great. Anyone in your family can use it even the teenagers. It can swivel all the way around. It is just awesome. I love it so much. My mom has two of them and my aunt has one. It is derive valuable cost efficiency and you can get it at many different stores and for cheap so don't wait. Go get one right now. You will use it for a long time I promise. Also it's easy to put away and easy to travel with.

It great for me and my problems that I have to get where I'm at. Everything I do is to get better and the chair helps me out every time I really want it. It's very helpful for my needs. It the most beautiful thing in the world and it help me when I need it everyday and toward the future of the day before my alarm goes off in the world. It moves like nothing I ever seen before and I really enjoy it while I move up and down to get where I need to go. The value of the product is a good thing and I really want some more of this with a good records and works perfectly because of my needs and wants. It's so good to me and my need to get around the house.

Most amazing most fabulous most incredible product ever. Very cautious, very safe. Very much top of the line product out there. Highly recommended. Can adjust very easily. Is very flexible and easy to manage. The product comes with written and very visual descriptions so it is very easy to handle. Not too sure on the swivel ability but everything is pretty much self explanatory. Anyone who can follow simple instructions can and would be able to figure it out. The value of this product is very reasonable. You would think it was worth more than it actually is because it seems so rich because of the appearance. But that just makes it all more worth it and why I chose to use this product in the first place.