Bruno Independent Living Aids Reviews

I am mobility-challenged. I called three companies and they were all within $200 of each other. I liked Anita, the Bruno saleslady, better than I liked any of the other people. She seemed friendlier. I thought that she'd be my point of contact if I ever had any questions, problems, or issues. As long as I liked her, that would work out. So I chose Bruno.

My husband uses our Bruno stairlift. We had it put in the day he came home from rehab and it's been fine. The whole beginning of this was he fell going up the stairs. So now, he can safely go up and down the stairs. It's very good for us. The quality of the lift is good. We haven't had any problems with it. The only thing that's a little difficult is the way our stairs are built. When it comes up to the top, there's a little landing there, so it swivels so he can get off onto that landing. But then, for me to walk past it again, we need to turn it so it's parallel with the wall when we then fold the seat and the arms up. Given the way our house is built, I don't think there's any way they could change that. The only other thing is when you take the seat belt off, it comes off very quickly. You have to be careful so you don't hit yourself with it.

A friend installed one of the Bruno stairlifts in his mother-in-law's house and had a good experience with the gentlemen that had the business that installed the Bruno. He gave me their number and I ended up calling them. They came out, looked at the house, looked at the staircase, and said they could put one of them in there. They spoke highly of Bruno and they said it's the best product on the market. At the time, I was looking for some company to do that because my father's not very mobile. It's a two-story house, and he has to get up and down the stairs safely, so that led to us getting the Bruno stairlift. The gentleman who put it in was very professional and accommodating.

I get lightheaded sometimes, and I didn't want to be falling down the stairs when I'm coming up and down. The VA sent someone out here and they explained the Bruno stairlift. They really broke down everything about the equipment. It sounded like it was a good quality so I got it. The salesman was really professional and quick. When the installers came out, they told me everything that they were going to be doing and they started work. It took a few hours, and it was really fast. They explained the equipment to me, how it works and how to replace everything on equipment. They also showed me how to use it. I really liked the service people who installed it. The manual and the information they gave me is also there for me to refer to in case something goes wrong. The pamphlet answers my questions.

It’s very difficult for me to go up and downstairs. I live upstairs, and everything else is downstairs. I was constantly going up and down. And I needed that transport to make my life a little easier. My experience with Bruno has been pleasant and nice. I've even carried packages up that were quite heavy, and it maintained its speed and accuracy. So, I've been very pleased with it. It’s not quite as nice as I was hoping, though. If it's in the full-use position, it doesn't leave much room for a person to walk by. And when someone's following me or coming with me, it makes it a little awkward. Also, to lift things to the second floor, like a couch, it tends to get in the way. It folds up, and that allows us some additional space.

Good friends of ours have installed two Brunos in two of their places and have found them over the years to be very reliable. I got a straight stairlift, and it is very simple to use and works beautifully. It’s excellent. I wanted a decent price and quality, and it seems to be very good. The person who installed it was extremely fine.

Our Bruno stairlift has been fine. I really haven't had to use it much except to bring stuff up and downstairs that I can't carry. It's now easier for me to get stuff up and down stairs. I got the straight lift. It seems fine. I don't have any problems. The people from Bruno were very punctual and came when they said they would and did everything when they were supposed to. Customer service was very good. I'd tell others they were fine to work with. I was happy.

We had some nice installers. The installation didn't take as long as I thought it would. The Bruno stairlift is working. It's very good. We put the stairlift in for my husband. It has helped him up and down the stairs.

The installation was excellent. Bruno has been a help to my husband big time. He had struggles going up the steps. I have arthritis in my knee, so it helps me some, too. I'm thrilled with it.

My wife's got *Parkinson's. She can't get up and down the steps. We got a stairlift from Bruno. The rep we worked with was Charlie, and he was absolutely wonderful. He was just a nice, honest, sincere person. The guys who installed it were also very nice and knowledgeable. It cost me $10,000. That wasn't too pleasant. But the rest of the experience was very good.

The install process of our Bruno stairlift was very good. The guy who did it was very knowledgeable, professional and friendly. The stairlift is very good. My wife uses it. I would make one recommendation. It's got flippers on both sides, little things that stick out so that you can turn the chair. When you're going up, you're facing sideways. When you get to the top, you want to turn the chair so you can get off. Those flippers tend to catch you when you're coming out the door. It would be nice if there was some way somebody could eliminate one of the flippers or make them a different way so they don't stick out so far. That's small though. We learned to get around it. The stairlift is about as compact as you can get. One of the biggest benefits is being able to have my wife get out of the house.

Somebody came out to talk to us about the Bruno stairlift. She was very nice. Then somebody came to install the stairlift, and she was very nice as well. It took her couple of hours because it was new to her. The stairlift goes from the entryway upstairs then down to the entryway. The quality is good. I like having the stairlift.

My Bruno stairlift has been very good. It allowed me to go from one floor of the house to the other. Sometimes it's a little bumpy, and I just wasn't sure who to call if I wanted to have it double-checked, but all in all, I'm happy with it.

The Bruno stairlift is beautiful. It's helping me out very much. The technician installed it great. He was fast, and he was on time. I appreciated that. I couldn't get to my bedroom upstairs before they put the stairlift in. Now I can sleep upstairs. My life is at least 80% better.

My stairlift was installed on the 23rd of last month between my first and second floor. It was provided by the VA and it's truly a help. It's a godsend. I'm happy to have it. My granddaughter thinks it's a roller coaster and goes up and down it all day when she's here. It's been an enjoyable experience with Bruno.

The Bruno stairlift is not the product that we were promised for $15,000, which is pretty pricey. We've just had it since the 22nd of September, and we've had nightmares. My husband thought it was a quality machine, that it's top-of-the-line. But we found out that it's not. The salesperson was great. We really liked him. He did his job and explained everything well. He called us back if we had a question. But it was downhill after that. There were two men that came out for the installation. The one who installed the rails seemed okay. He seemed to know what he was doing. But with the other one, it was not a great experience.

We had to have my husband be able to come go up to the next level of the house and needed to get a stairlift. It took almost three months before we were able to get it installed because we went through the VA. In between that time, my husband had gained weight so when the stairlift was installed, we were not able to get his knees through the door. Now, we're having to wait for them to come in and widen our door upstairs. Also, the stairlift is sitting so straight up. For a person that's non-ambulatory, you have to put them in through with the hoyer lift. If it can recline a little bit to accommodate those type of people, that would be great. Other than those, the stairlift works well going up and down. The installation was perfect. The stairlift has been a life-changer. If my husband didn't have it, then we would be very limited to where he can go in the home. Having the Bruno stairlift, there's no limitation now.

I went through the VA for a stairlift and they sent Bruno over. Bruno's customer service is good and the installers knew what they were doing. The stairlift works. It gets me up and down the steps easy.

The Bruno stairlift is a really terrific piece of a device. I like the ease of use. They were suggested by the VA and the installation was easy.

The gentleman from Bruno came out to the house and explained the whole thing to us. My son made the contact on this and we were satisfied with what he had to say. He was very helpful. I didn't do it right away, but I knew we were gonna. We didn't know if we were going to stay in the house or we were going to make a move. We decided that we would like to stay here so we made a contact to install the stairlift. It was about $4,000 to do it and we figured we could afford to do it. It was a fair price. Once we agreed we were going to go ahead with it, they were here and moving on it pretty quickly. They do nice work. We had to contact an electrician and get him out here to hook us up for that. We're satisfied with the stairlift. It's working fine and we're happy with it. I would recommend it.

I would recommend Bruno Independent Living Aids. We had a great experience. When they came out, I wasn't there for the initial consultation but the sales guy was good with my mom. He was nice and gave great information about what would happen. The installer called me over the phone because I live in a different state. The guy that came also gave very good, detailed information. Told us everything. He went over the guide of how to clean the stairlift. My mom is very happy. The stairlift was very needed and it's helpful. She needed something like that.

We need two bathrooms and our one bathroom is going to cause us trouble. So, we wanted to go ahead and get a chairlift put in. We purchased one from Bruno, our experience was very good. I understood everything their rep said and he did a thorough job. But I'm surprised how much room it took on the stairway. Maybe our stairway isn't quite as wide.

I got a Bruno stairlift, and I thought it was going to come up further, where it would stop on a level platform. But it didn't do that.

Bruno was great. The installation was a lot quicker than I thought it was going to be. The stairlift is functioning fine. It goes right up against the wall when it's folded and it takes up hardly any room. It will save me a lot of time and energy to try to get up the steps, which I can't get up anymore anyway. It's helped me a lot.

I have arthritis in my knees pretty bad, and my daughter, who lives with me, had a stroke. We got a stairlift from Bruno, and we both use it on a regular basis; it's very helpful and very accessible. We both like it. It's helped us get up and down the stairs very easily. It's also sturdy and priced reasonably. Everybody was also very kind when they were here and were clean and generous. Explained everything correctly.

I go up and down the steps on the Bruno stairlift. It's all right. It's a big help because my legs are shot.

The installation and the stairlift quality are fine. I have not heard anybody making any kind of complaints or remarks about it.

I love my Bruno. We like it. The rep measured it, so it clears the steps. The only thing is, it could be faster. The lift is from my kitchen to my basement. The installers were wonderful. The quality is very good. I'm very pleased with it. The customer service reps were very nice and said that if I had any problems, I should call.

The Veterans Administration figured I needed a stairlift because I keep falling on the steps. They ordered me the Bruno stairlift and the gentleman that put it in was perfect. I couldn't ask for any better job. The stairlift is excellent. It's made my life 100% better.

The installation went great. The two guys were fabulous. They had another guy with them because the lift was so heavy. He did his part, and then he left. Then the other two guys finished. But they did a wonderful job. Everything seemed to go so smoothly for them. They worked well together. They were very respectful, very pleasant, and no foul language. They seemed to enjoy their work. They talked to us, and it was great. We had no problem. John went over everything with us. The price was a little bit more than we thought it was gonna be, but we managed to get it. My husband and I need it.

I had a Bruno that lasted 14 years. The VA put it in 14 years ago. I called Stairlift Pros to come out and look at it, and they said it was shot. That was why we went and got another one from Bruno. The old one lasted a long time, and this new one doesn't want to. The service guys from Stairlift Pros are outstanding. They tried to work with me. I tried to explain to them that it was too slow. They said it was the safety. I said, “No. It's too slow.” There's something wrong because when you stop, it almost comes to a stop four steps down. Then you have to flip the switch to go in, and it picks up speed again.

My wife fell and broke her arm. We decided to do a chair lift to help her because she has arthritis in her legs. I researched it on the internet, and I talked to a couple of different people, and the internet said the Bruno was the Cadillac. And I kept looking and coming back to them. I was very happy because I like to buy products manufactured in the USA. And when I saw that it got such an A-plus rating, that really influenced me to go with them. The company that installed it had a good reputation for follow-up as well, if you had any problems afterwards. We had it installed two months ago, and we’ve been really happy so far.

The stair lift is handy. We had it installed on the stairs going up to the second floor. But I was bothered by the levers that you push down to turn it to go left or right. I worried about running into that. So, I put something on it. I went to the dollar store, and I got pot holders and sewed them in half and slid them on the levers. Now I'm quite comfortable.

Customer service was very respectful. I got the stairlift for my mom. I made an impulsive buy, thinking that she would need it, but she does not. But the stairlift has a solid quality from what I see and from what I feel.

The stairlift is perfect. I could get up and down the stairs now. It's excellent. It works perfectly. It does its job and I'm quite happy.

Bruno was quick and my experience was good. The person the chairlift was installed for won’t get to use it but I have nothing but good things to say.

The reviews from other people made me decide to use Bruno. It was an emergency situation because I had broken my leg and we needed something right away. We read all the reviews, everything looked excellent, and when the salesperson came, we said we wanted a Bruno. The rep was excellent, very professional and answered all our questions. Everything was done very timely and expertly. We were also very impressed with the installer. By the time they left, we had no questions. The stair lift has been working very well for our needs, and I'm very impressed with it. Everything was done so well. It was also important to me that Bruno was manufactured in the United States. I'm very pleased with my experience with Bruno.

My wife was in intensive care in the fetal position at one point, and I knew she'd have a very hard time walking again. The sales folk for Lifeway came out and talked to us and gave us different options, and we settled on Bruno. The installation went smoothly. The guy seemed to know what he was doing real well, and in just one minute, they were not there; the next, they were. Every couple of days, I run up and down sitting on the stairlift. It works well, but my wife hasn't been home to put it to its real test.

I have zero problems recommending Bruno to anybody. Every person that I dealt with was phenomenal, from the person who answered the phone call, right from the start, to the person who came out and did the measuring for the bid, to the installers. They did what they were supposed to. They did what they said. After having gone through construction building this place, they were the best people that I have dealt with in the last year and a half. Everything works great. The stairlift moves me up and down.

I had a very good experience with Bruno. I was in a hurry. My wife broke her hip. Me going with Bruno had to do with timing. Everyone else would take longer. I talked to several companies, and they were booked up into middle October. Bruno did a great job. Installation took three hours. I thought it would take longer. I got an inside stair lift, and it's straight up and down. They demonstrated how to use it, and I used it. My wife hasn't used it yet.