Bruno Independent Living Aids Reviews

The installer came in, took pictures and did measurement, so I don't know if that's what the VA approved for them to do, or if that's what they decided to do, or how it was done. It was a different guy that installed it, versus the guy that came out for the initial visit. I said, “It stops at the top of the steps. I thought it went around the corner.” He said, “No, the chair swivels.” But we don't want him to swivel it because my father-in-law is a fall risk already.

The remote has this cheesy mount that they slide in the top. It's hard for my father-in-law to get it in there because the remote has a very small side piece that holds it on. So, when you try to slide it in there, that whole top piece of the remote, where the buttons are, pushes in. While you're not pushing the buttons, that piece pushes, and it makes the buttons go up or down. It's a design flaw. You have to reset what you're doing because it will either make that rail come down or to make the chair go up, or vice versa. And your fingers are nowhere near the button. It's just the whole top of the remote, it will push in. I showed my husband I was not even near the buttons, I was pushing it, and it clicked and made it beep and do everything.

The first one, even though it was the first thing and it was recommended by my brother-in-law, he took pictures of the stairway in the past. When the third one, I said about Lifeway, he said, "We can do it in eight weeks. You don't have to wait 14, 16 weeks." Later on, he read the wrong memo and he couldn't guarantee it. So even though the second one was a little cheaper, the first one was a ahead of the game because it already passed their system.

My husband broke his femur. It healed, but he was another six months in physical therapy and he can go home. So we had grab bars put in from them, and we had to wait for the stairlift. But that is what would come the soonest. We had to give Eden Vista, who's in Hoffman Estates, 30 days' notice so my husband could come out. He got out March 21st. The grab bars were put in February 25th. They were a little hesitant because they couldn't put the grab bar that goes in the steps in the garage into the house.

But I found on Amazon a ramp that could go up to eight inches for the step, so we used that. It's a little hard when you do the doorway and it goes from the house to the garage because it's not that stable. Hcame out on the 21st. They said, "We know it shipped, but we haven't gotten it yet." They got it the day before. We got it in on March 25th.

I thought the installation would take the whole day, but it only took four to five hours and they were very specific on how many inches high and everything else and they were very good at what it did. They were very good and they were thorough about everything. I gave them each a tip. I was very thankful. We have a remote control and this. I've been using it mostly. My husband has gone up and down it twice. My husband used to walk up the step with a cane, but there's no way he would do it now without having a chance to fall. He has a walker, so he can walk. And I'm a person with a cane because I fractured my lower back. But I would go up and down the stairs very carefully. The stairlift helps me too, especially when he wants stuff up there back and forth.

The installers were here for about half a day, and did a demonstration and had me ride it up and down. They gave me some warnings of what not to do and told us everything we needed to know. I've used the stairlift every day about six times, and it's worked wonderfully. It's been easy to use and I like the way it folds up and gets out of the way so my wife can go up and down the stairs without it, because she doesn't need it. I wall-mounted the two controls, one upstairs and one downstairs, to call it, if need be. The motor seems strong. I weigh about 175, but it's not straining when it’s lifting me up and down the stairs. So, it's a wonderful product.

I never heard of Bruno before I did my research online and discovered it was the best brand out there. I talked to a classmate, who's an architect who does residences, and she recommended that product. She used it a number of times and all of her clients loved it. I thought it'd be three times the price. So, I was pleasantly surprised. It was worth the money.

The installation was very quick. There was the initial salesman that goes over the different features and what you can do. Then we settled on the Bruno version, and the thing was scheduled to be put in the following week. Then the day of the installation, it was just a one-man operation. He did all his cutting and measuring outside. He was very clean and mindful of keeping doors open or shut, not having his shoes on on the stairs and on the carpet. He was a very good worker. Then, the system was put in. The track and the chair went in, and they're bolted onto the stair tread itself, so there are no brackets to the wall. H

He ran it himself a few times to make sure there was nothing acting up, then he he told us to try it. He showed us how the seats, the arm rests, and the foot rest stow away and can be stored in the upward position. He showed the safety features, too. So he demoed everything ahead of time, then he had us both try it, and it worked flawlessly. Overall, Bruno is topnotch. There were videos to watch on YouTube that clarified a few things and answered questions we had as we talked with the salesman. So the information was very clear as to how the stairlift operates and what they offer. It was really a polished presentation. I am looking forward to the day my mom and dad move in. We also do a lot of Bible studies and my mom is really involved with that with us. My dad's off to the side kind of thing, and we've been praying that he will come down on that stairlift and come sit in the living room at least to sit and listen.

My big thrill was Bruno did it so soon because they have the equipment on hand. I didn't have to wait for several weeks, which was what I anticipated. They came out, looked over my situation, and I put in my order. The rep couldn't have been more efficient. He knew what he was doing. He didn't get into my business compared to some people who are just too friendly. He did the job perfectly. Within a couple of days, they were out here and installed the stairlift. I'm enjoying the stairlift. It's perfect. If you need a stairlift, don't hesitate to go with Bruno.

The stairlift goes straight up and down, and it fits fine for anyone to pass by it with no problem at all. My sister-in-law just moved up from Washington, DC and bought a house here in Pittsburgh, and now, she's in the process of talking to somebody to get one put in as well. We said we had a good experience with the people that we did our stairlift with and that she should try them.