Bruno Independent Living AidsConsumerAffairs Accredited Brand
My son told me it would be nice for us to have the stairlift because my husband is having a hard time going up the steps. My son did the research and got the Bruno stairlift. During the sales visit they measured it and the representatives were friendly. And then installation team showed us how to use the stairlift. And I was comfortable with it before they left. They did a good job. I'm satisfied and happy with it.
I'm so happy for my husband. He is so crippled up and to see him go up and down those Bruno stairs is a blessing. And that chair has answered my prayers. I don't know how to thank them. He had no life at all until this came. We had someone come in and did the measuring and all. And then we had to wait to see if the Veterans approved it. There's a curve on my stairs and I can't believe how well Bruno built the stairlift to our fit. My husband is able to go up and down comfortably. I thought there was going to be a lot of noise and a lot of confusion so I left him with the Bruno team. But he said they were very capable and very nice men. I like the comfort the stairlift brought and I'm very satisfied.
There was a stairlift in our house before we bought it and Bruno came to service it a couple of times. They kept it going for a while but it was just too old. We had a power surge here and it got fried. They said that we may have to invest in another one. We talked it over and we thought that was a very good idea because just doing the repairs on it wasn't doing the job. But they didn't pressure us. They left it up to us to make that decision whether we wanted a new one or not.
They replaced the whole thing. One fellow did all the installation and it was excellent work. We were very impressed. But the last couple of days when we get closer to the top it starts making a noise. And I think it's because there's no grease there or it wore off. But the quality is excellent because that stairwell is wider than usual so it gives us lots of room and it fits in beautifully. I recommend Bruno.
My wife couldn't get upstairs on her own so we got a Bruno stairlift because they appeared to be better from what we saw online. A fellow came out. He did his measurements and the next time he came out he brought the equipment. And away he went. It was straightforward. We got a straight indoor stairlift and it fits our stairwell good. And it folds up quite nicely. The installation team couldn't have been better. The stairlift is working great. It gets my wife up and down the stairs and it works great. I would recommend.
Russel was having trouble walking up the steps, he gets short-winded. Russel’s sister-in-law got a Bruno stairlift. I called over there when we were looking for a stairlift and she recommended it. She said it’s great so we went with it too. The rep was very friendly and nice, and he explained things well. We got a straight stairlift. It worked in our house but it was kind of snug.
The installation team was good. They got done much quicker than I thought. They explained everything well and made sure we were satisfied when they were done. When Russel comes up the stairsteps and gets off the chair and comes in the house, you can flip up the seat and put up the footrest. And when I come up, I got more room to get in the house too. Our house is kind of little hill and we would have to drive the car right up to the back door. Otherwise, he’d never be able to get in. He’s got a bad heart, very shorter breath. So, our car is in the basement of the house and he can get out of the car and walk across the basement floor a little. The stairlift is at the bottom of the steps that go up in the house. We only had it a couple of months but so far, it has been great. I would tell anybody about Bruno Stairlift.
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I bought a second stairlift from Bruno Mobility. I added another one because we live in a three-story house and we are up in age. We have a lower level that is lovely and an upstairs, which is also lovely. The one we put in this time was going upstairs to the two more bedrooms and bathroom and storage on the second floor. Unfortunately the staircase is visible from the living room.
But the rep from Bruno suggested that I get this extended. We push the button and the chair goes up to the top and you don't see the chair. We have a very pretty house and we would have not been able to take that thing back upstairs and leave it out of sight. Nobody sees it. They walk by. They may see the structure, but they don't see the chair sitting there so that's nice when we have company. But you had to do this other thing to get the structure that holds the chair to go up and down. When it ends it would have been on the floor of the first floor. My husband William goes by the staircase to get to his study. And if we had not taken that suggestion that she made people would trip over it going into his study and going to the garage.
I would never have known to do that and I'm glad I did. Because it gets it out of the way. And he's safe at night when he walks to his bathroom. He would have tripped over that thing if we had not done that. And Arlene suggested it. And she also suggested getting a larger platform that when you sit on the chair, the platform folds down. And you put your feet on it. That's nice on that one, in particular, because it's a little bit larger than the one going down to the lower level.
And the the previous one we got went downstairs to the lower level where we have a media room and a man cave and it makes it easier and safer than having to do the steps. The rep from Bruno looked up the information on the first one. And it was a matter of time because my husband was having a surgery. They did not have the chair in stock. And she got it as fast as she could, so that it could go in before he has surgery. And it would be here when he came home from surgery. The two people who came to install were not the same people as before but they were quite nice.
The rep got the chair to come as fast as she could possibly get it. It was received from wherever it was shipped from and they came on Monday and installed it. And the two installers were quite quite capable people. They had to saw things and do things in the garage and they cleaned up themselves. And it was painless for us. They have to cut steel. They can't cut these things till they get here to measure exactly and so forth. And then, they have to drill, make holes in the steps. She assured me that when we put the house on sale if we wanted to remove it they could fix it. When you take the structure off there are little holes there but they can be filled. And if they are too noticeable you can put a runner carpet up the steps and cover those where the holes are.
She said most of the time people don't do that because you can't really see them unless you know that the holes are there. It's not every step that has the things, the platform that holds the steel structure in place. It was very helpful. When you don't know about these things, you don't know to do them. And then, you are disappointed because things are not the way you would like to have them.
When we need the Bruno team sometimes they have to come in and do something or service it. They're very prompt and they're just nice people to deal with. I would recommend them to anyone. Because people are living longer and they need a little help at the end of the road. I had to promise my husband that I would not go up and down the steps unless he was in the house because they're very steep and I had to go one step at a time. Old age is not fun sometimes. And this makes things very nice and very safe.
I bought a stairlift for my mom and went with Bruno based on the installation time I needed it done. The installation people had two different products, one they had in stock and the other they did not. So, we went with the one they had in stock and they demonstrated it. We got a straight stairlift and it's quite nice. However, it doesn't fit perfectly. It's big and a larger person would have a hard time walking beside it. But it’s pretty quiet and having it was a great improvement. My mom lived in a tri-level, so getting upstairs was impossible. She used it several times and then we had to move her to assisted living. I was trying to call the people at Bruno to see if they wanted to buy it back at a reduced rate, but I haven’t been able to get ahold of them.
We just had a stairlift installed about a month ago. We’ve had one before and now we got a new one because the old one couldn’t be fixed. It would cost as much to fix it as buying a new one. The Bruno sales rep were great and we got a straight stairlift. The same two fellows installed it and it was great as well. I’m getting along with the stairlift fine because before, I couldn’t take the laundry down the stairs when our other one was broken. So I’m getting along with it fine. I’ve already recommended Bruno Independent Living Aids.
My husband has difficulty walking in our walk-in shower that's in the basement. Thus, he needed a stairlift to get up and down from the basement. We looked at several providers and Bruno had the features that we wanted. And we thought they would do well with us and we had faith in them. Griffin was the first fellow who came and he was super nice, down-to-earth, professional, and explained everything very well. We were pleased with his presentation. Also, the people who installed it were nice. We had a straight stairlift installed and it's nice. It serves the purpose and we're pleased with what we have.
My dad purchased a 13-step straight stairlift from Bruno to get him up and down the stairs. He is on oxygen, and he can't get up the stairs anymore. He chose it because it was recommended by the nice and helpful gentleman who was here. It also had low maintenance and it had a pretty good track record, so he wanted it. The stairlift fits perfectly in the stairwell, and it looks fine in there. It's very compact, too. The only thing that I really do not like about it is the rail sticking out at the bottom. But, it serves the purpose so I can live with it. Other than that, my dad really likes the unit a lot, and he is happy with it. He likes how it folds up and likes every feature that is on there, especially the remote control. He said it is also really quiet.
The installation team was extremely helpful, too, and we could not say enough good things about how nice they were. They answered every question. The stairlift is very high quality for the worth of money. With it, my dad is able to get up and down the stairs every day perfectly. I'd definitely recommend it to friends.
My wife and I are both retired and we crawl up the stairs. My wife had a couple of knee surgeries and she walks with a cane for a little feeling of security. And just to be safe, she liked to come down the steps a step at a time, sitting. So we figured we better get a stairlift and make it easier. One man from Bruno came and measured to see what we had here, and he was the one who was talking to us. We didn’t need anything fancy, just something that takes us up and down. But one of our relatives has a stairlift that goes straight up and it stops a little short at the top landing. They have to get off and do the last step up at the top and I told the man from Bruno that if it were possible, we’d like to get one that goes up to the top and then turns on the landing so we can walk straight off on the landing without having to do any steps.
Dan installed the stairlift and did a good job. Then they explained everything about how to use it and we were content with how they briefed us. Our stairlift is a straight one right up the steps and on the top, it turns. It has that jigger on the bottom of the seat and when you press that down, it turns so we can step off on the landing. We've had the stairlift for almost two months now and so far, it’s been working well. The ride is fine and it’s not loud. We’re happy with it. The stairlifts are simple machines, but they are a good help.
I had difficulty walking up and down the stairs. My wife and I had to get a stairlift because the other chair wasn’t working, we had to fix it all the time. So, the VA chose Bruno stairlift. The installation team came, took my other chair out, put that Bruno chair in and they demonstrated. It's a straight stairlift and it fits beautifully in my stairwell. The quality is good too and it has helped us. My wife and I both use it going up and down the stairs. I'd recommend them.
I had hip surgery and Medicare did not approve of me coming back to my house because I had some stairs. So my son put in a stairlift and I have a tri-level house so I have two elements on it. It’s one to go up and then another one to go down. I only have one criticism and that is that they could have put the other one going upstairs a few inches back. Also, the seat doesn't swivel like it should on the downside, but it’s all right. There's a door there so that may be why the couldn't quite do that. I’m just being picky. But they did a good job of installing it.
So far the stairlift has worked fine for me if I can remember which button to push. There's a dozen and you have to get clicked back in before it can move. That was one thing I had to learn. It has to be in the right position and when one comes down, it has to click as well as beep. That’s just part of the mechanism. It’s a little slow too, but it works very good and smoothly. I’m 100-something pounds but it would be sturdy enough for a heavy person too. It’s very nice for people who can’t go upstairs.
My husband Irv has trouble walking and he's not steady. Bruno was suggested to us and the sales rep seemed okay. We got the stair lift that goes straight down the basement. It fits well and there’s still room to walk up and down the stairs. It’s safe and secure for Irv and he just has to sit down on it to go down the basement. We live in a ranch home and he couldn’t go down the basement before because he’s not steady on his feet, and this allows him to do it. Then we have a walker when he gets there. It makes it easier that I don’t have to go down as much and it makes him more independent. The installers did what they had to and they didn’t bother us, and they demoed how to use the stair lift. We haven't had it that long, but it has come in handy for Irv and it seems to be serving its purpose well.
I have lung cancer and I have herniated disc in my spinal column. Bruno stairlift was recommended to me by the clinic because they didn’t want me walking up and down the steps. They called them and a man came and measured the stairs, took my weight and my blood pressure. And then the people from Bruno came out to put the stairlift in. I have a straight stairwell and the stairlift fits fine with it. The installation team was really nice. They took me up the steps. One guy went up the top and one stayed down in the bottom. They showed me how to buckle. When I got to the top, the other guy showed me how to get off and turn around. They were really clean too.
The quality is fine. I like that I could get up and down the steps. I can do so many things with it. If I want to get me some water or something to bring up, I can hold it and still push the button with one hand and hold the glass of water. Before I got it, I used to be scared to come up by myself. I had to wait until the nurse comes and then I can come upstairs. I already recommended them to a friend of mine.
The VA helped me to get a stairlift and they paid for it. I haven’t had the bill on it or anything. The installation went like clockwork. The installers knew what they were doing. They brought all the boxes in, opened them up, and they had it in an hour’s time. They did good. I got a straight stairlift and there’s only nine steps, generally there’s 13. They are normal of an eight-foot ceiling, but this is different. They put it in there. I got five steps coming up from rumpus room around the corner and then straight up to the bedroom. But those all five steps there were no problem. I’d recommend Bruno Independent Living Aids to anybody interested in the stairlift. This one here does its job. I don’t know it could do any better than what it does.
Bruno Independent sells stair lift chairs for handicapped people, but does not support handicapped people when the unit is in need of repair. On Mar. 5th we has a service agent come out to our home to look at the stair lift chair as it was not working properly and won’t be back until Mar. 12th. The service agent was the same one that installed it and said that there was a problem with the brake.
We have a 16 stairs on our staircase in which my wife need to get up or down. My wife is handicapped due to knee replacement. Also problems with the other one, she is not able to climb these stairs with the help of the stairlift. The service agent called in the order for the part and said, "Bruno ships by ground only unless you want to pay air freight." My wife is known is unable to go upstairs as she has her own business, she can’t climb these stairs. I talked to Bruno and it was a very bad experience, they did not care about my wife. But yet they manufacture equipment to assist handicapped people, but fail to support them.
We are sorry to hear you’ve not had a positive experience. At Bruno, we strive for excellence in our products, processes and dealers. We will contact you shortly to try and get this resolved.
My wife can't go up and down stairs so we purchased a stairlift from Bruno. I like their price. The sales rep told me how it worked, how much it was going to be and all the safety features. He knew what he was talking about. The installation team was nice. After they got it up, they made sure that my wife operated it. They showed how to go up and down. The salesman called me back after a week to make sure everything was okay and everything was operating. He told me not to be hesitant that if something went wrong, call them right up and he'd be right out. Overall, it's a nice item to have and it's good.
I've had knee surgery and we moved to a home that had stairs. We've never had them before and I was having a hard time. I could go up pretty good but it bothered me when coming down. I have a neighbor that had a chairlift in her home and she recommended the people from Bruno that we bought it from. The sales rep who came out was a very nice Christian man. We enjoyed talking to him and he told us exactly what we would be getting. The process was thorough and complete. We paid for half of it that day then they came within a week and installed it. The installer was very nice young man and he was clean. We got the indoor stairlift and I like it. It carries me up the steps and back down and it works fine. It's slow but I was told that if I could get up faster than when using the chairlift then I didn't need it. I would tell my friends to go and purchase it, too.
I couldn’t get up and down the steps, and VA gave me a Bruno stairlift so I could get in and out of the house at the back door wherein I have five steps to go down. I had to go there every other day and my son takes me. It's a straight stairlift and it fits fine but it's a little narrow in and out. Nonetheless, we get around good with it and the quality is very nice. Getting up the step was rough before I got it but now, it's really easy. I can ride up and get off. I'm very satisfied with it.
I had a Bruno stairlift in my old home for years and that first set was paid for by the VA for my dad who was a veteran of two wars. They were installed free of charge to us. It was excellent and we enjoyed using it. We were happy with it and that was why we chose Bruno for our second house. The sales rep, Masa, was amazing. Totally Mobile is the name of her company and she was very sweet, smart, really nice and accommodating. It makes a difference when you like someone and she knew exactly what we wanted. She did her measurement and it was great. The installation team was excellent too.
The new stairlift is a slightly different model. It's a very expensive custom-made one which just goes all the way up to the top of the stairwell. We don't have the beeping sound 'cause that was very annoying and we had them turn it off for us. Also, I have to move my legs a certain way to get up. But I'm assuming that that's always going to be like that because there's a curve in the stairs. The chair seems like it's fine too and we're happy with what we've got so far.
I wish the stairlifts were cheaper though. The curved one is almost $10,000 and I got that to go upstairs because the bedroom is upstairs and I need the stairlift. I really wanted to have another one going to the basement because there's a whole bunch of things I want to do down there but we couldn't afford it. There's a big difference in price between a straight one and a custom one, and we ended up spending $4,000 for a straight one. I thought I was going to be able hop off the stairlift into the stairs okay with some grab bars. But it turned out that there's no way I can have grab bars to help me get downstairs because of the way the stairs were constructed. I can get down to the bottom but there is a small landing and there are three more steps and I can't do those steps because of my hip and my knees. So I can't use the stairlift and I'm very sad about that.
We had tried to think of ways to do this and we spoke to Masa from Totally Mobile. Her team was coming up with ideas but they were all going to be expensive. Still, the team, the installer and the woman who owns the company were all very nice. Unless Bruno tells me to rip the whole thing out and spend a whole lot money for a custom stairlift, I can’t see another way of it working for me. It's not Bruno's fault though. It's just that I shouldn't have put the stairlift in. Still, Bruno made an excellent product and there's nothing like it. If someone has mobility issues, it would get them where they have to go. For me, it was wonderful to get upstairs to take a look at the second floor of my new house. I had only seen that once before and it was with difficulty. I would tell others not to waste time and get a Bruno stairlift if they can afford it.
I was on medical assistance and they ordered a stairlift for me from Bruno. The fellow that came out and did the measurements was very good. I had no problem with him and everything went very well. The installers were also very professional and answered any questions that I had. They did a very good job. I got the straight version and it was made in Wisconsin. It clutters up my stairway a little and makes it quite a bit narrower. Other than that, it enables me to get downstairs which I haven't been able to do for several years. So, it has helped a lot there and I'm sure in the future it's going to help even more. I would give Bruno a good recommendation.
I thought about getting a stairlift from Bruno a year ago. I called their sales rep back and we made the necessary arrangement. He came out here, checked the place and he's been very good. I purchased a straight stairlift. My stairs were placed on a log that's about 18 inches and the stairs were latched-in to the logs. I like the stairlift's compactness. We kept it up a little farther away from the wall so we can keep the railing and my wife can use the railing when the stairlift is at the top or the bottom.
The people that installed it were excellent. They set it up, put it in and they said not to use it because it'd be a week before the inspector could get there, but I did anyway. A guy came out and put a 450 pounds weight on it. And when the inspector came out, they were more busy talking to each other than worrying about the stairlift but it was fine. I like that I could get up and down the stairs. I'm in a parcel log house and with wooden floors, and I don't like that piece of plastic. But you can't make it out of woods. The quality is good though and I'm completely satisfied.
I hiked up and down the stairs for three years using both hands and my knees got so bad that I couldn't do it. We lived mostly upstairs. Our bedroom and decks and stuff were upstairs. Our house is all open. The lower part is open to the loft part. I'm sitting at my nook, eating lunch and I can see that shiny aluminum doesn't look very good but I'm going to paint it. To those who needed something to get up the stairs, you better get a stairlift from Bruno.
I've seen that Bruno has the cheapest stair lift so I decided to go buy one. The sales visit was good. The installation team took no time to put it in. There were 3 of them and they did a good job. They told me all the features of it like how it works and where everything's at. So I know all about that now. We got the straight one and it fits the stairwell very good. The stair lift helps a lot. I do have a hard time going up the steps a little bit and now when I get heavy packages I can just ride right up.
I went to the Motion Store here in Sarnia where they sell all that equipment for disabled people and people that have trouble in their homes. They gave me the phone number of Bruno's salesman. The salesman came to my house and the guys that work for Motion were the ones that installed it. The salesman was very good. We got two straight stairlifts and the installation team did a good job. I wish our stairwell was wider though because it’s a little tight for the seaters. We have a four level house that's why we got two of these. One is seven steps and the other is five steps.
We had it since January and so far, so good. My wife loves it. She just got out of the hospital a while ago and that’s when we realized we got to do something. In addition to her being very weak, she's fighting cancer and she has a heart condition too so stairs are no good at all. She wouldn't dare walk down the stairs without getting on it. The other day, we had a power failure here and she wasn't home. So, I immediately tested this thing and it worked just like they told me it would, that it will work in a power failure. So, that was good to know.
I'm a little bit old and I have trouble climbing steps. We looked at Bruno Stairlifts and the sales rep was a very nice gentleman and knowledgeable. He explained everything to us like how it was used and the benefits. We had a straight stairlift installed and the two nice gentlemen who did the installation explained how everything worked and did what they had to do. It fits very well into my stairwell. Now, I don't have to climb up the stairs and although I haven't had it very long, I think it's very sturdy and nice to look at.
My aunt who lives with us is 91 and I used to have to bring her up the stairs. But she had fallen and when she came home from the hospital, we went down and up once then the next time, she couldn't make it up to the second step. She walks with a walker, but she can’t make the steps. So she was on the couch downstairs for two weeks. Bruno came highly recommended and my friend gave me the name of the gentleman. We made an appointment and he came over and measured. He told me all about it and we did it. I knew they were expensive but we had to pay it. Besides, everybody's prices are all comparable and Andy Brown's was maybe $600 more.
The gentleman was only here for three hours with his helper and both of them did the installation. He handed me the paperwork when he was done and everything has been working fine ever since. We have two separate ones so we didn't need a curved one. One section goes up to the landing and my aunt can stand up. Then he put another straight one going up the other way. It fits great, especially the first section of the stairs. It's wider there and I can actually walk next to my aunt once I have her on that part.
Our other stairs are off-center and what I do after she's done and she gets in her walker, goes in her bedroom or the kitchen when we go downstairs, I put the the step thing for the feet, the arms and the feet up. I put the seat back down to the bottom on both ends and it's not in anybody's way 'cause it's an older home so we have a fairly wide stairway. It's nice and neat, and I'm very pleased with it. I rode on it twice myself to check it out and the quality is great. It's new and beautiful. My aunt's happy being up and around her room now. She goes downstairs in the morning and she has full use of the house. She gets in the kitchen and in the living room. It worked out great and life is much easier now.
About three weeks ago, I purchased a stairlift from Bruno that was nearby. The sales rep showed me how it worked. He also showed me the track and how it would be installed. The service was very good. I had two installed because of the way my stairway goes and it fit very well. The installation team was very good. There was a little part that wasn't installed properly but the installer came back right away. They were very professional. I have a second floor. So, getting me up and down the stairs to my bedroom and the den has been very helpful to me. Overall, My experience with Bruno Stairlift has been good. It was a very good system and I'd recommend it.
I'm a disabled vet and I had fallen down my steps a few times. The Bruno stair lift is curved and it fits perfectly in my stairwell. I'm in pain constantly and having it is a blessing. It's really impacted my life because my wife also had hip replacement, has some heart trouble and her kidneys are trying to hit now. The installers were nice, courteous and neat. They went straight to it and did what they had to do, and then moved out. Bruno did a beautiful job and I would recommend them to anybody else. They were very professional and polite.
My aunt had liver cancer and in August she got an infection throughout her body which really limited her mobility. She had really no strength to walk off steps. She lived in a three-story home and her bedroom was on the third floor. She was getting treatment in her home so she had to come down from her room quite often a couple of times a week so a stairlift was really helpful. Without a stairlift, she would have not been able to get through her room. She got my grandparents’ stairlift a while back and she had a terrible experience with it. Then the company she got it from went out of business and it broke. We couldn’t get it fixed. So she really researched the companies that time. The owner of Bruno, the company we chose, came over and spoke with us and he was great. It was a really good experience. It was seamless. My aunt was very satisfied with the stairlift and it helped her eventually.
Bruno Independent Living Aids Company Information
- Company Name:
- Bruno Independent Living Aids
- Year Founded:
- 1780 Executive Dr
- Postal Code:
- United States
- (262) 567-4990