Bruno Independent Living Aids Reviews

Bruno was offered to us when the gentleman came and gave us the booklet. The pamphlet was informative and described it all. It was an easy choice. My friend was very happy with her stairlift too. So, that was a no-brainer. If she liked it, I knew I would, and my husband would. Bruno’s customer service was great. The reps were very courteous and prompt in answering any questions that I had. The guy who did the installation was nice and very quick. He was done in less than a couple of hours. He showed us everything and told my husband what he had to do. I always thought that the stairlift would go into the wall, not knowing it went into the steps as it does. I don't use the stairlift very often, unless I'm carrying a ton of laundry or groceries. If I need to go up or down the stairs, it’s easy to get past it. It’s very convenient.

I live in a condominium and we have four units in our building. We have two units on the second floor and two units on the first floor. We put in a Bruno stairlift in a common area to take me into the second floor, and the stairlift is fantastic. It's 14 steps straight up. It works great and is silent. It also provides me with safety going up and down the stairs as well as using it for groceries and big-bottle items.

My wife is in long-term care at a local nursing home, and she wants to be home with me. I want her home as well. We're on a single-level house, but we have a basement/lower level area, and that's where her life is. That's where our walk-in shower, her hair and makeup area, and her office are. The stairs were a problem, and having a stairlift would solve that problem for us, and I have great confidence in James Medical that they deal with quality materials and items including Bruno.

I really like the Bruno stairlift. It matches my home well. The track is impressive too. It looks like it's for a roller coaster. The chair is priceless. It's big, and it rides smoothly. I like everything about it - the plate, the seat, the arms on it and the seat belt.

I've had a very good experience with Bruno. My insurance would pay for my stairlift that we had installed in our home. Because I'm on dialysis, and I have that policy with them, that allows me to do that. I can do up to two modifications in a lifetime with the insurance company. I just have to check it out and see what I need to do next. Bruno is a good lift. My wife and I are large people, so trying to find something that will handle our weight capacity was a concern at first, and then what the insurance company would do. So, they told us that this specific lift will do up to 300 pounds, and my wife and I are both about 260. We got the straight Bruno lift.

I'm very satisfied with the installation and the way the stairlift works. Excellent service and we like the way the technology helps people who cannot help themselves. It works perfectly for us. I'll be comfortable. I'm satisfied.

We got 2 Bruno stair lift chairs back in April 2026. One inside works great, but the one outside only works in dry weather. Every time it rains, we have to wait hours or days for it to dry out before it will work again. The company that installed it sent a guy to look at it 2 weeks after I called, but he said it was working now, so he couldn’t do anything. I was told to buy a tarp and bungee cord to cover it better, because the cover that comes with this $7000.00 all-weather chair doesn’t cover very well. So I got a big lawn leaf bag that will cover everything and the cover that came with the chair over top of that. Now sometimes it works, and sometimes it doesn’t. This is not good for a woman who had a total knee replacement a few days ago. Yesterday it left her stranded in the middle of the stairs. I have tried to upload a video and then a picture, but it won’t upload to this review. So good luck to anyone that buys this chair.

My wife is handicapped and has difficulty climbing stairs. The Bruno stairlift does exactly what it is advertised to do and we want it to do. We have about 12 steps from our garage up to our main floor, which comes into the laundry room, and we also have from the first floor to the second floor a curved stairs that is eight stairs up to a curve, and eight more stairs. It goes from first floor to second floor. No bedrooms on the first floor. All bedrooms on second floor. So, we have two of them. It makes some creepy noises and, where it's put together, it doesn't match in a few places, so it gives a little thump. But we just want it to work and we want it to be reliable. I did a bunch of research and Bruno kept coming out, if not on top, very close to the top of this kind of mechanism in almost every case that I looked at. And these things I looked at weren't sponsored by Bruno. Also, it was not any more expensive than any of the others and were easy to deal with.

I am disabled and can't use stairs so the VA had a Bruno chairlift installed in my house for me. The installer did a good job installing it, but the chairlift did not work. The company claims it is a loose connection. I believe they are correct, they have a loose connection. It has been over a week and I have a dead chairlift blocking my stairway. BUYER BEWARE.

My Bruno lift chair is a great thing. The VA provided it to me. Installing it was very simple, and the gentleman who did it was very knowledgeable. He explained everything to me and my wife. We're very pleased with the chair.

I got a straight up and down Bruno stairlift through the VA. They coordinated everything. The stairlift fits well in our stairwell. It's a tight fit because my stairs aren’t very wide, but it's good. Overall, I had a really good experience.

Our next-door neighbor has had a Bruno stairlift for seven years and liked it, and we decided to go with them as well. The installers were incredible. They were pleasant from the beginning and there was no question they knew what they were doing because it was a good fit. I'm very pleased with my experience so far. Hopefully, it will take seven years, too.

The people are efficient and good, which is why I went with Bruno. The stairlift is great and dealing with the installers was wonderful. They were willing to do anything.

Bruno had a good reputation and a good product from what I heard. I got the curved chairlift and it was installed in the staircase from the first floor to the second floor. Everything went smooth during the installation. The quality is pretty good.

Our old stairlift is about 15 years old, and I looked at Acorn, but I didn’t like them. Then I found out about Bruno, and it’s made in Wisconsin. The old system went from the first floor to a landing and then from the landing to the second floor, so it had two chairs. I needed something to get into the basement, and after seeing an ad, I found a local company that handled Bruno. They installed a new stairlift for the basement. The opening is very narrow and the width of the steps is inches shorter than it is for the rest of the house, so it’s a tight fit, but it works. The new chair is much better than the old one. My experience with Bruno was first class.

My Bruno stair lift has been good. The person who came out to do a presentation was very nice. The presentation took about 40 minutes. Doing business with Bruno was good. The installer was nice. He put the stairlift in and cleaned up after himself. The product looks nice. It goes straight up and down, then it spins at the top. Overall, I liked Bruno's presentation. I liked the people. They seemed like they were really ready to help me.

My Bruno stair lift has helped me considerably a lot. Bruno's customer service was great. They broke everything down for me and explained everything. My stair lift goes up and down and it fits real well on the stairwell. It moves slowly and straightforward downhill.

Our experience with Bruno has been very good. The stairlift fits great. I love it. It's very convenient, and it works very well. It's made my mother’s life so much easier. She sits on it and transports herself as needed, and it's a great tool for carrying things up and down the steps.

I ordered a Bruno stairlift myself. I knew they were available and I never checked any other companies. They did the installation really well. It took them a couple hours, and they were out here. They did a good job. The stairlift is working fine. My wife had a problem getting up down the step, and she's happy with it. It's well worth putting it in there. I'm well-satisfied with it.

My father got the stairlift through the VA because he's 101 and a veteran. It is very efficient, and Bruno’s techs custom-made it for the stairs. It is a little bit restrictive, but we have no choice because of the way the stairs are set up. But it’s working good and it’s going to make it 100% easier because my father is having trouble with the stairs. My daughter has a few questions on how to charge the stairlift so I have to call Bruno. It won't move to the bottom. So, we have to see if someone could come.

Bruno Independent Living Aids is well represented. I live on an antique house, and the railings had to be rebuilt on the whole stairway. We got a lot of other stuff that happened. The guys that the rep had working with her are terrific. She's a good person to have on Bruno's team.

The installation went excellent. Very friendly and professional people. They showed me how to use the Bruno stairlift. It's straight up and down and very quiet. When I built the house, I had the stairway made four-feet wide, so it doesn't stop anybody.

My parents wanted to move but with today's prices, it was really hard for them to find a house they liked at the right price. We got a stairlift instead for our house. We have a three-tier house and there are three steps going into the living room. We went straight up from the living room to the bedrooms. We went with Bruno as they're one of the best for stairlifts for the price. I set up an appointment, and a Bruno rep came out. She was very informative and helpful. She answered all our questions. The installer was very professional, and the installation was very smooth and quick.

The lift looks nice and clean, and it's complementary to our vehicle. Bruno did a good job. We went down one time, and they didn't have the right parts. They had to reorder some parts. We went back down again on the 15th, and they put it in. It's going to help my wife and I tremendously, because my wife is a small young lady too, and it's hard for her to pick those chairs up and down, in and out of the car. It's going to be a blessing for both of us. I'll be able to go to stores with my wife now. I'm gonna take the kids to the fair. We'll be able to go down to Riverwalk and ride around. I'm looking forward to it.

I have a friend who used Bruno Independent Living Aids. The rep told me a few details, but I had already read everything ahead of time. The stairlift fit well. It's straight up and down. It's expensive, but it needs to be. Everything went well.

We started looking into stairlifts and I called the local VA and asked who they use to install them. They gave me the name of a contractor and he uses Bruno. He told me that right up front, and I said that was fine because they were one of the top two in our internet search. He said that unless somebody wants some other kind, he just automatically installs Bruno. So, he has confidence in it, and so far, his confidence is well placed.

I went through VA in getting the stairlift from Bruno and they handled it. The installation process was very good. I have one stairlift going from the garage to the kitchen, and another one from the front door to the second floor. They’re both straight. We've been trying to walk as much as we can but we’re going to need them soon. The quality is good, though it goes slowly. But that’s the way they are.

We went over to my sister’s house because my wife and I were beating around getting a stairlift, and saw her Bruno stairlift. We went to the business place in person and everybody was very nice. They sent a sales guy out, and we talked to him. Then, he came to the house and checked everything, measured, and gave us an estimate. The installers were very nice too and explained everything to us. I didn't expect to pay as much as I did, though, because my sister’s stairlift was about $800 cheaper, and I got the same thing. But prices went up over the year because of everything that's happening.

Bruno was at the White Covered Bridge Festival and they had a stand set up. We liked the people at the display. They had all afternoon to talk and answer most of my questions. They even gave me an approximate cost. When we decided to go with Bruno, we called and asked them to come out and give us a price. The reps arrived on time for the scheduled appointment, measured everything, talked with us, and gave us a brochure, information, and the cost. They told us to call if we were interested, so we did. They came back and installed it, which took about an hour to an hour and a half. They were very cordial, polite and funny.

VA told us everything about Bruno and I decided to get a stairlift. I've only had it for a little while and there are a couple of things that I wish could be tweaked because I don't feel safe. But I realized that putting it in, the reps did the best that they could with the stair steps that they had, and they probably couldn't do what I feel would make me feel safe. So, the stairlift is great. It’s been an excellent experience with Bruno.

My Bruno stairlift has allowed me to get up to a room that I haven't been up to in over two years. It seems to be about as good of quality that you can ask for and it's not cheap. It’s been holding up really well. It's the straight model and I have two scooter lifts. I got it through the VA.

I'm a disabled veteran, and I couldn't get upstairs. The VA provided the Bruno stairlift for me, and the installation went very well. It took a long time to get the stairlift, and I couldn't access my upstairs or my bedroom until I got it so it's made a huge impact in my life. The stairlift is slow, but it's good. The quality is awesome. The experience has been professional and I'd tell others who are considering a Bruno stairlift to have one.

The stairlift is a tremendous help. We got Bruno through the VA, and so far, so good.

When Bruno did the presentation, they were good about everything. They talked to me and I had questions and they answered them. They were pretty knowledgeable. The installation was fine. It only took about three hours. I'm well pleased with my experience.

We're installing the Bruno stairlift at my mother's. We started out installing them for me so I could get into the house to help her because she is 96. Now, she is also using them. We have three in her house now. We had the same crew each time. They were fine. The only thing is the seat on the stairlift doesn't rotate both directions. It only rotates one.

I had a Bruno stairlift installed from my main floor down to my basement. The installer was super. The stairlift is a little noisy, but it's fine. It's made life better. It's nice that it's made in the US. The quality is good. I have a friend who might need one as well.

The Bruno stairlift has made my life considerably easier. I have a condo and downstairs is just a living room, kitchen, and a toilet. Upstairs, there are three bedrooms. I use the lift to go upstairs and work on my computer or go to bed. It's unluxurious. It's made out of wood. It's not super comfortable or easy, but it's good. It's straightforward and there's little padding on the seats, but it works. I would talk to other about it and tell them about my experience, but not necessarily say, "You have to get. This one is really great," because I have no way of knowing the other chairlifts. I was in a problem area when I had to get the chairs and I was left with a choice of waiting more months to get a different lift or immediately getting the lift which is available right away. I'm satisfied.

The quality of the Bruno stairlift is good. I like that it's made in Wisconsin. I also like that we can now use our upstairs. The installer was also very good. He was very careful, and he did an excellent job.

Bruno was one of those recommended by the VA and when the reps came out, they walked us through step-by-step about what was available and how they would go about doing it. They were very professional. The installation took two hours and the stairlift fits into the stairwell perfectly. It’s straight up and down and it has been a godsend. We love it.

We purchased a Bruno stairlift for my husband. It was manufactured in the US. We prefer things being manufactured in the US. I was very happy with the speed in which the company delivered. They brought the lift in, they put it in, and it really doesn't take up a lot of space, which is great. It goes up the stairs and it folds up, so it can be compact if need be. It goes from the first floor to the second floor. So far, so good. We've been happy with it. My husband rides it like a champ. It holds him, it does what it's supposed to do, and it seems to be of good material. It seems to be well-built. Now, we can stay in our home.