Bruno Independent Living Aids Reviews

The installation went very well, except I wonder why they had to make a splice halfway up because it's only a half flight of stairs. But I was impressed by the dealer, the contractor, and the way it all went forward and was completed. Also, the stairlift is a really wonderful product.

The VA indicated that I was eligible to get a chairlift and they said that they would have somebody come out. Bruno came out and talked to us. They measured the stairway and they came back eventually and installed the chairlift in one day. I like it a lot. I can ride it up and down whenever I want to and it works really well.

We chose a company that we had some service work done by to install our Bruno stairlift. They were exceptional at doing that. The installation went very well and the lift works very well too. However, I need to call them because we had two lifts installed. For some reason, the frequencies make both of them move at one time when you push the button. Other than that, it works perfectly. I'm happy.

The installers did a beautiful job putting my Bruno stairlift in. It took them about an hour and a half. They went through everything with me. The stairlift is of good quality and it's a good aid in my home. It serves a purpose and fulfills that purpose.

The installers were really nice and polite. They cleaned up after themselves really well. However, sometimes, the stairlift is a bit noisy going up and down. It makes a clunk, clunk, clunk when it's going down but it stops. Other than that, I feel safe on it. I'm satisfied with my Bruno.

Getting my Bruno stairlift installed didn't take very long. The rep came back right away and then came back a week later and installed it. So far, it has worked out well but I don't like that it beeps at me all the time.

The tech did a good job putting the stairlift in and he was fast at doing it. The stairlift is really handy. I'd highly recommend it because it serves my purposes. I needed to go into my basement. With it, I can get my washing. I just put my things in a laundry bag and take them down as I go.

The stairlift has relieved us of our worry of getting up and down. Even though it's only three stairs, that was the worst part of getting in and out of the house. It was a falling hazard. So, the stairlift has worked great. I can turn the seat. The remote control is fine as well. My husband is over 200 pounds and is 5 foot 11 and the stairlift has made it easier to get him in and out of the house. It's extremely helpful and the controls are very easy to navigate.

A salesman came and gave a good evaluation of our place. He had things laid out and everything was fine. A nice young man then installed the stairlift and he was first class. He knocked the job right out. Although my 97-year old mother hates everything about the stairlift and can't stand looking at it, it is an absolute necessity as it allows her to stay in the house. That's the important part.

The sales and installation went very smoothly and quickly. The quality and cost of stairlift we got is exactly what we wanted. It fits our space and our need perfectly. We have no qualms about it.

Angel's Stairlift came and installed Bruno. It's majorly assisted my mother for moving in her house. The quality is excellent other than sometimes we get mixed up. It's two separate stairwells. Sometimes we'll hit it, and it won't come upstairs. Initially, sometimes, it won't power up then it will. But I think we're just messing up on how we're operating it.

I have two Bruno stairlifts here. My husband had put them in years ago and they’re wonderful. I have another one going down to the basement and it’d probably go out soon, so I'll be calling to have another one put in. The stairlift fits very nicely and we like it a lot better than the original, the way that it stands up. The only problem was that, when the installers first put it in, it was not put in correctly and it didn’t work. They had to come back and set things up again. They worked very diligently and they were very cooperative. Anything that we were not clear about, they were right there to answer all the questions about the chair. So, I'm pleased with it so far.

The experience with the sales rep from Bruno was great as well as with the installation team. The stairlift has been good so far and we have not had any issues. Having it puts me more at ease.

I had an excellent experience with the sales rep from Bruno. I got the straight stairlift and it takes up most of the stairwell but somebody could walk by. The stairlift is easy to work and it made life easier. My wife likes it too. If people need it, they should go for it.

We saw Bruno on the internet and it looked to be perfect and of quality. When I went over to Chattanooga Mobility, I asked if they had the Bruno chairlift and they did. The sales team and installment crew were wonderful. They were professional and kind. If we had a question, they would answer us. They were really up to par. I couldn't have asked for anything better.

We Bruno's chairlift and the folks who did the ordering and installation did a great job. They got us everything that we needed. The company we bought it from had to do some adjustments to the house and did what was needed. I would highly recommend the company 101 Mobility out of Stevensville, Maryland that did the work for us. The product worked fine and I was very satisfied.

We talked to the sales guy Bob and he was wonderful. He spent plenty of time explaining everything. We had already done our research online on Google but he reinforced it. He also took measurements. Rather than having one long stairlift that turned a corner, we decided on the one where you take one up to the landing then another one starts at the landing to go up. There are stairs going into the garage so we decided on one there.

Our experience with the Bruno stairlift is very good. It's working really well. The thing I appreciated very much was the fact that the company who installed it and the two individuals who installed it were excellent. They were very clean. They cleaned everything up. They took a tremendous amount of time explaining things, how this is, how that is, what to do and what not to do. So, they've done an excellent job. They were very nice. The owner of the company came to the house and explained and showed everything, and said that there are some of the problems they run into that are created by the owners and not the equipment. They try to take care of everything on the phone but if they explained that, “If we need to come out, we'll be here.” So, I thought it was good.

The sales rep came and told me about the cost and showed me what the stairlift was like. The experience was very pleasant. Then we had it put in and it's a very nice quality.

Once we got the paperwork going and we got everything approved, they got down here and got on it. They did an excellent job with the stairlift. If anyone is considering Bruno, I'd tell them to go for it.

The installer was very polite. He ran into traffic and he called to tell me that he was going to be about 20 minutes later than he said. Then, he came in and knew what he was doing and he explained everything that he was doing. The installation was a very good experience. By having the stairlift, it is much easier for me to go up to the second floor and I don't have to rely on people to change my furnace filter. Also, I like that it has a remote.

They did a wonderful job and they were very friendly. Everything went fine.

Everybody at Bruno was great and everything with the lift on the back of the car is very good so far.

The sales team was perfect and the installer was good. I had to call him back because one of the bolts up at the top broke. It was making this awful clanking sound. He said this happens once a year. Since 2017, we’ve had three bolts break. He had to come out replace it, but it was underneath warranty. But the stairlift has helped immensely day-to-day. We use it four or five times a day and it helps with me bringing the laundry down. I like its convenience.

The salesperson knew what he was talking about and the installers were awesome. They showed us everything. The stairlift could have a soft cushion to it but besides that, it's doing its job. It gives more mobility to get upstairs.

The installation was quick and efficient. The lady seemed to know what she was doing and it all worked well. I love the stairlift. At least I can live in my house. I don't have to consider selling it.

The representatives were awesome and the people who installed the stairlift were fantastic. I got the straight model and the quality is fine. It's just we have stairs that are a little more complicated. It's in a walkway so it folds up at the bottom and that's where the complication seems to be in play. My father-in-law can't seem to figure out that he has to stop, wait for the stair part to come down then he go again. He's having a little trouble navigating the stairs. He keeps getting confused and the stairs are beeping. It's frustrating. I wish Bruno had a little picture direction. I would not refer Stairlift model. If the person operating it is an older person, he should have the cognitive ability to use it.

I couldn't make my stairs anywhere and I have 13 steps to go up and down to my basement. So getting up and down using the stairlift is a big relief off of my mind. The fellow that came here was very nice. He knew what he was doing. He didn't waste any time. He was very good. I'm very satisfied with him.

The sales rep told me exactly what I wanted to hear and I didn't have any problems with his presentation. The stairlift went back twice the size that I figured it would. The installers did a good job, so I started using it immediately. Now I don't have any difficulty in going up and down the stairs. For those wanting a stairlift, get a company that you can trust. Bruno tells a straight story. Some companies don't work that way.

We love our Bruno stairlift. It is absolutely wonderful. Everyone was so nice. The team came in there and ripped right through it and got it all out just like we wanted. They had one part missing and they brought it back in the next few days and got it all done. We're using it constantly. Even my dog likes it. The minute I sit down, he jumps up on my lap to get a ride up. We're just thrilled to death with it and recommend it 100%.

I had Bruno before and it worked fine for 20 years, so I got the same one again. They kept my measurements to the last year, which made it very easy to install the new one, which was great.

The sales rep was fabulous and super knowledgeable. My husband is happy about the stairlift and my kids aren't struggling with constantly having to help me up and down the stairs. It was a problem before. Most people think that when you get something like that installed in your house, it's because you're elderly. The rep who came in was about my age and he did not make it awkward at all. He told me that I need to do this to take care of myself. He was smart, super competent, very professional and worked hard the whole time he was there. I can't complain. He laid it all out and set it all up, and it went well.

The way that the rep from Bruno talked and presented himself as well as when he did the work were all excellent. The only thing I don’t like is that the stairlift has two pieces. I got 12 steps and it only covered 10 full-length so they had to add a piece for the other 2 feet. Every time you go over where they joined it, it’s like going on railroad tracks. But there was no problem during the installation. The installer showed me everything and what he was doing. He was polite and very good. It's only been three weeks but the stairlift seems to be operating okay.

We moved to a different house and that was the reason why we had to get the Bruno installed. We had a curved stairlift with Acorn and now, we have a straight one. So, there's no way for us to move it. When I got it before, the representative didn't tell me all the different restrictions that they have. So we wasted $10,000 worth of chair lift. Compared to Bruno, anyone can install it. Even if we sell the house and someone doesn't want the chair lift, we can have Bruno taken out and any person can put it. It's a lot easier to deal with compared to Acorn. The salespeople were very informative and knowledgeable, and the installation was very easy and professional. Bruno is quieter than the Acorn and my mother-in-law likes it because we had issues before with Acorn where sometimes, the stairlift would stall. But with Bruno, she has not complained anything about it.

The people who installed the Bruno stairlift had to take it back to the shop and make it all up. They brought it in in three pieces and in a couple of hours was able to put it in. Everything was set up all right. I got on it, brought it up and brought back down before they left. Using the stairlift feels very good to me.

I got the straight, indoor stairlift. The installer did a good job. He showed me how to use it. It works very well for me. It's easier to get up and down the stairs. The stairlift is snug in the stairwell. But anybody can get around it. Everything went well.

The installers were great. They were in and out, and they were very helpful. They said if we needed anything, we could call them and they would answer our questions. I was really happy with them. They were very considerate.

My mother needed the stairlift because she's not able to climb the steps. She loves it. It’s the best one for our situation because it's real tight on our stairs. The sales team couldn't have been any kinder. The technician was great. He was a real nice guy.

I chose the company that installed our stairlift because they're local. The stairlift is very affordable and I had two put in. The installation was perfect and the work took about three hours. The guy was very efficient. My wife loves the stairlift. But it could be a little quicker.

Bruno is a good brand. It took two hours for them to install the lift for my car. It was fast and painless.

The Bruno brand was recommended by Mobility Concept. We know the people there as far as their work so we went with that. We called them and asked them we had one going from landing upstairs. We needed one going from landing downstairs. Then they came out, took measurements, quoted a price, and everything was fine. The stairlift is a little slow. But that's better for safety reasons.

The installation of my stairlift took a couple of hours. The quality is good. It allows me to get to different parts of my home and allows me to get outside without having to worry about how I get back in. I got one little glitch fixed and it seems to be working well.

The gentleman did a really good job with the installation and answered all of our questions. It's a big relief for me in getting up and down the stairs.

We needed something to help us get downstairs to the freezer and the washing machine, and the Bruno stairlift really worked. The installers had to come back out because I had appointments where they couldn't come back the next day. But they came back and got it fixed.

We liked the installation because I was told that normally the installer attaches them to the wall, or they do something else. Bruno installed ours to our steps. My wife wasn't happy because we got oak flooring and she didn't like that. But I said, "Well, you'll get use out of it. And when I get to the point where I can't walk, I'll get use out of it too." She said, “Okay." She would've had it mounted to the wall, but I've never seen any of them. Even on TV, they’re always mounted to the floor, on the steps. She said, "We paid a lot of money for those oak stair tread and stuff. Well, I can live with it." And before we used to have particleboard shelving and covered it up with carpet. And we took the carpet and the particle board shelving out and they put oak stair tread on top.

The Bruno installers were wonderful. I stood there and they did their job, and they took off. When I go up and down the steps, I can breathe.

The Bruno rep was very polite and efficient, pleasant to talk to, did his job and explained it well to me. I got the stairlift a short time and it's working efficiently for me. My dogs and I like it. I have a dog I have to carry up and down with me. Too much to carry to walk the stairs, so she rides with me because she can't do stairs. Also, I don't have to walk up the stairs and I'm not out of breath.

The sales guy was from my area. He was very nice. Also, the guys were excellent putting it in. However, I didn't know how to turn the chair. I still don't know what I'm doing wrong. But it's something where the chair turns, and then you put it in place. And then when I would hit it to go down, I couldn't get down. The chair has to pop up somehow. Other than that, everything is working out great. Yesterday, I was able to get back down. It was all in the seating of it, the two handles on the side. I just had to figure them out.

I like the Bruno representative who came out and explained everything to us. And then, the installation was very good. A young man came and within one and half to two hours, the stairlift was put in. And they explained how to use everything very well to us. Bruno has put out a very good product. The chair is very comfortable. Everything seems to be excellent. I couldn't have bought anything better. I don't fear of falling down the basement.

Carlos, the installer, was a good man. I'm very happy that we have the Bruno stairlift installed here to use. I use it every time I go up and come down the stairs. It's good and solid.

My wife has leg problems, hip problems, and also she's got dementia. So, I wanted to get a chairlift. One of the ladies that came to help out my wife had one at one point in her life, and she gave me Bruno's telephone number. The sales representatives are good. Doug and Mel were super. They know what they're doing. The only thing about the chairlift is it’s too much money. I have about five steps and it's about five feet from end to end. It cost me $3,500. I've got more stairs below that. There are two curves. I would love to have more chairlift, but when I said, “Give me a ballpark," they said, “Around 20 grand.” They priced me out of the market. If they're more like an elevator, maybe they're less money. But you get what you pay for.

Our straight Bruno stairlift is what we needed, and we’re satisfied with it. The installer put it in by himself. It took about two hours, and his work was good. The stairlift goes from the basement up to the house, and it works good every time we get on it. There’s room for somebody to walk on and I’ve got a handle to hold on to going up.

The lady came and measured the thing, then she came back and a couple of guys a couple of weeks later came back and installed the stairlift. They did all the safety features, capacity, and how it works. They kept us informed of the whole thing. My uncle seems to enjoy it, stepping out a lot.

About three years ago, we got a stairlift to the basement from a different provider. But we got the Bruno Elite based on the size and weight capacity and we've been happy with that. When we decided to put one in going up to the second floor, we contacted the original people who installed the first one, although we weren't thrilled with them, but it'd be a lot easier to have a single vendor. However, they apparently lost the Bruno franchise and they made an alternative proposal. Then we found out who had the Bruno franchise and talked to them. Theirs was substantially cheaper and it was identical to the model we were already familiar with so we went with them.

I called a guy up in Casper and he told me to research the Bruno, and I did. The Bruno dealer was out of Cheyenne so, I called them and they walked me through the process and made recommendations. They stayed in contact with me. I had to schedule this thing when my wife wasn't going to be in the house because she was dead set against it so that was a two-week outage. I called them the week before and they were still on the list. The installment crew was great. When they showed up at the house, they were very professional. I showed them what was going on and when they left, they made sure that I understood how to operate the chair.

The sales agent was very good explaining everything. He knew his job and he was very knowledgeable. From having previous stairlifts, I knew what to expect. The straight stairlift that we got from Bruno fits perfectly into the stairwell and it’s quiet. It helps me go up and down the stairs all day.

The reps from Bruno were very polite and on time. They did more than what they agreed to do. I didn't ask for it, but they wanted to make it right. Everybody who has seen it cannot believe what they did and how they made the stairlift fit into the location where they did it. How they made it fit into my property was a lot of work and they did it good. Also, they were very neat.

Bruno only worked with two different installers in our area, one of which didn't answer. So, I only had one company to go with, sending the price to be a lot higher than I was expecting. I had to fight with them to get it installed correctly. But ultimately, they ended up treating us fine and they ended up refunding $500 for the botched install the first time around. The stairlift is quality but it's overpriced for the consumers that they're trying to serve.

We got the curved stairlift from Bruno. It’s indoors and it goes from the top, curves around and then goes down. It’s much less than I thought it would be and fits perfectly into the stairwell. The installation was great. The only problem was that they overfilled some grease and we got grease on the floor, which was hard to clean up. A couple of times, I was able to get it off the carpet before it got rubbed in. But they came out immediately and checked. When we told them about it, they checked the unit to make sure it was okay. My husband is a big guy and it looks secure and runs well. He is able to go downstairs with the rest of the family. Before, he wasn't able to go down there when the family goes down. It keeps him connected and increases his living space.

101 Mobility was great and everything was flawless. I called them and the gentleman was out when he said he was gonna be out. He called ahead, was very nice and knowledgeable. When we finally decided to do it and get the Bruno stairlift installed, the installer was the same way, extremely nice. It took him about an hour to do it and when he left, it was working great. He also showed me how to use it and the safety features. My wife's mother likes the stairlift. It gives her mobility. It's easy to operate and it looks to be extremely well-built. It gives her a chance to get in and out of the house. So now, she can go someplace. It was fairly straightforward to purchase. The stairlift is quite expensive, but it is quality, so that makes it more money. I recommend it to anybody.

I got a pretty good stairlift from Bruno. It makes it easier for me to get downstairs and back upstairs. I ain't all out of breath, never had to sit there for half hour.

The process went through the VA and then Bruno came out. They measured, did what they were going to do, and they said that they would order the lift and they did. But the steps are not the normal code height. I ended up with a stairlift that I felt very unsafe. To me, I would equate it with taking an office chair and setting it at the top of somebody’s stairs and turn it around backward, and telling them to get on it. You would probably not want to sit in an office chair with wheels and at the top of the stairs with your back towards down the stairs. That was how I felt with the first one.

I work for Venango County. I went to the area on Aging, to see if they had anyone that they have used. And they gave me Bruno. The rep was very nice and helpful. My husband said it was amazing how smoothly the installation went, they had a routine and they cleaned up. The stairlift was installed to help my mother. She can get up and down the steps much easier now.

I've seen some other elders have Bruno in the past. One has two of them because she has two sets of stairs. It seems to work well for her as far as getting her up and down the stairs. Bruno was close to where the house was that we would put the stairlift. I contacted them on Monday, and the rep got the information to me right away. I had to make an initial deposit, and the rep said that he would come out. He wasn't sure whether they would be able to do it the Friday or the following Monday. Then they ended up coming out on the Thursday, which was sooner than what they anticipated. I've gone on the stairlift just to see what it was like. It's quiet but a little slow. I did it on a bad day when I was having a problem with my knee. But it's a good thing for her to have because without her having it, she can't get downstairs.

I got myeloma in my back, and my wife and I are both old. The sales visit was very efficient. Also, the installer did an excellent job. He was a good man. Good man. The Bruno stairlift is very good. Up and down, and it’s got the swivel seat. It also has the safety valve when something's on the step. I don't try to climb steps anymore. It helped me a great deal.

My mother, who's 96, came to live with us. We live in a two-story house and we needed to get her up and down the steps. She fought the idea of having it, but now she's grateful that it's there. There's a lot of peace of mind with it. It took a couple of weeks for mom to get all of the steps of what you have to do from getting in, buckling up, making sure the seat was locked in the right position before you go up the steps. It took a couple of weeks because she only did it twice a day. She came down in the morning, went back up at night. And now, it's a no-brainer for her to do it.

The Bruno rep came out and signed him up that Wednesday. By Friday, the guy was here putting the stairlift in. I’ve been riding it ever since. It fits in the stairwell. I go up and down the steps well. It’s just that I’m going down sideways but I get down okay. It lets me out at the bottom, it brings me at the top. I rolls around and I’m at the top. So, I’m not walking into anything that will make me fall. I’m on the landing when I get up, and I’m on the landing when I get down. I recommend it if you have stairs and you're over the age of 70 like me.

Bruno had a better warranty than some of the other companies. I was interested in the lifetime warranty on the drivetrain. We already had trouble with the drivetrain on the one we had, with no service and no parts available. We also have service on our Bruno stairlift from two different dealers in our area. The reps were really good and they took care of us. We were 100 miles from the dealer and they charged us $200 to come out. But ​the installers came when they said they'd be there. They gave me an estimate on how long it would take and that was pretty accurate.

We love the lift which was put in for my parents. The reps from Bruno were knowledgeable. They gave us options on a different brand but I didn’t see spending the extra money to do that for what my parents’ needs are for. We got a straight model and it’s wonderful. The ones that walk up and down still have plenty of room to get around it. We just got it so it hasn't been used a whole lot but I don't see any problems with it.

I was very pleased with how quickly Bruno responded. The sales rep was wonderful and installation went smooth as can be. The stairlift is for my husband to get up and down steps. HIs knee scooter is pretty heavy to lug up and down steps so I sit on the stairlift and put the scooter on my lap to take it up and down. But, I wish that Bruno had more power options and the rail could be a different color.

I'm very upset. When the rep first came, he said he was gonna park the chair lift in the corner where I have a mirror stand set. I said the mirror set would be gone when he gets here but they set the lift farther from the wall than it's supposed to go. I have a narrow staircase and people going down the stairs get caught on the levers on the chair because it's not down far enough past the banister. It's a big problem. My wife has had a hard time getting past it. The VA is aware of my dissatisfaction and that's not gonna look good for Bruno.

101 Mobility's rep walked me through and recommended a Bruno stairlift especially since it's an outdoor unit. The tech measured carefully and I got a straight model that goes on our deck. It's just perfect and it runs really smoothly. The stairlift has made our life easier because before that, it would take two of us to get my son down the stairs. now, we just pop him in the chair and he'd push the button. Then, he would be off and running. We love our Bruno.

The rep sold me on the process and the installation went easily. He was on time when he delivered the parts. We're very impressed with the person who installed the stairlifts. We have one that goes from our upper landing down to the front door and then another one that goes down to our lower level. I have to make a transfer from one to the other to go down to our lower level. They have worked great and they're very quiet. They're easy to use once we got the hang of transferring. We're very pleased.

When Bruno's rep came in, he had a chair sample as well as a rail sample. He looked at the stairwell, and showed me how the lift would fit in and what it would look like. He also showed me the way that the chair would be sat in, moved around, and gotten in and gotten out of. Then he took measurements and showed me the brochure. I got the straight one and my experience with the installation crew that came out was perfect. I took rides up and down and made sure I understood how it worked. It's pretty straightforward and was less expensive than I thought. It seems to do everything we needed and I'm thrilled to have it.

I bought a Bruno stairlift when I lived in California. It's the Cadillac and curved. I made my second purchase from them recently and this time, I got the straight ones. I purchased two stairlifts and they're good. But they're not as hefty as the one that I had out in California. There's a big price difference, too as the straight ones were a lot cheaper. As for Bruno's reps, they showed up when they were supposed to and they put the stairlifts in when they were supposed to. They got both stairlifts' installation all done in one day. So, I'm very happy with the representatives they had here and I'm happy with the quality of the work. But I have to make sure that I get my sales tax back from them. We paid the sales tax, but we have a letter that was supposedly sent from a doctor to get that waived and it’s still outstanding here in Georgia.

Bruno cares. I called three different people and they were the only ones that called back. I also liked that they were down in Erie, Pennsylvania, which is only 50 miles from my house, and their man was here the next day. He was a wonderful young man. He was here on a Tuesday and he put in the stairlift on Friday. The installation took about two hours and the fellow that did the installation did not leave until he showed both me and my wife how to use it. He made us get in it and ride it. He made sure we could ride up and down the stairs, and knew how to operate the equipment. A year ago, I've been diagnosed with COPD. My washer dryer and my office are downstairs. I can walk downstairs okay, but coming upstairs was a killer. Now, I can ride up and down on my stairlift, and it's marvelous. I'm very happy with it. The equipment is very good and and the price was great.

We purchased Bruno mainly because of the dealership and the price that we got on it. And we liked the slim trim look to it, it didn't look real cumbersome. The installers were very accommodating. My daughter who has a TBI uses it and she wishes it would go a bit faster. Also, she has had to almost wiggle the chair before the lift starts to go down. Other than that, the stairlift does the job.

The rep that came here was good. But the installation wasn't the best. The guy that put it in told me that we had to have something that was not correct about the warranty. But other than that, he got it in. There was a part that was broken. They had to reorder the foot rest. We had to call a repairman out again because the stairlift locked. It wouldn't go up or down. We think that's because of the way the guy put the new foot rest on. But it's resolved now. Overall, we're happy with the experience.

The sales rep from Bruno was great. I already have my stair lift. It was noisy during the installation but it went pretty good. I'm trying to get it removed and re-installed, so that I can have my carpet put in that they got to have put in. I'm waiting on VA to give me a call to set me up an appointment to get it done. The quality of the stair lift is good. Not having to stand and walk up and down the stairs, it made my life better.

My mom likes her Bruno device. She's happy.

Bruno's sales rep did a great job. The installation of the stairlift was great and it's of fantastic quality.

I had surgery and the Bruno stairlift was just what I needed. I went with the straight option. The quality seems to be good. It does what it's supposed to do, take me down the steps and gets me back up. I feel comfortable with it. It's tight, but if something happens, I can reach out and touch the rail. Also, the customer service from Bruno was very good.

I had a wonderful experience during the installation of my straight stairlift. It's of good quality and it's comfortable. Having it has been great. I can go and sleep in bed now.

Bruno was recommended and it fits perfectly in my stairwell. When I got the Sterling stairlift, the people that put it in didn't have much experience. I had to continue to lift my daughter up and down to even get her on the stairlift. Now, she can get in the Bruno stairlift independently so we're very happy. I also like that I don't have to use a key to turn it on and off. It's very easy and to use. It works right for our family.

We have a stairlift that's curved to go upstairs. It's doing the job that it's supposed to do but it moves a little slow. Can Bruno speed it up?

The stairlift is as good as it can be. It's not attractive but it fits right. It does the job for what we needed so we're good. There were a couple little snags there with the inspector that didn't think something was right but everything was fine. In the past it hadn't been an issue. But even then, they took it up with the inspector and everything's gone through. It was a real pleasure working with all of them. They were great and very thorough.

The guys who came to install my Bruno stairlift were great. They told me the do’s and the don'ts, and the has beens and don’t wants. There was one thing that they brought up, and I said I was interested. The foldable at the end of the stairs can’t get by the hallway with the ramp all the way down into the bottom of it. They said they were gonna check into it. I hope they have. They had to file it through the VA system to get it.

The sales rep, Chris, was awesome. The biggest thing was that there was no pressure. He took the time to educate us without doing a hard sell. It was, "Here's the information that you need to know in order to make a wise decision." We like the stairlift. It's nice and solid. We were impressed with the good workmanship of the people that put it in. Our mother's OT came over a little later and said it's a very well-built stairlift. We're pleased with it.

So far, so good. Everybody's been very responsive and they work beautifully. They got the stairlifts put in nicely and everything's gone pretty much as planned. Things got delayed a little bit but that was a problem with the weather. We have two of the stairlifts and we haven't used the second one very much but they're both functioning. My wife uses it because she was injured and had to have some surgery. We're quite elderly so it's important that we have it. As long as it functions good for the next few months, I'll be able to recommend it. But I've already told people who asked me about it that Bruno seems like a good company to work with and they've done what they said they could.

The rep has done pretty well and the stairlift serves a purpose. I got 15 steps from my living quarters to my sleeping quarters and 15 steps is too much for me to walk every day. This stairlift has been a pretty good help for me.

The Bruno stairlift is working perfectly and we are very pleased with it. The quality seems excellent. Jenkins DME installed it and they did a wonderful job. They were very polite and helpful. They were very careful and left the place clean. They gave us a good explanation of how it works. We couldn't have asked for a better job. It was a fabulous experience.

The installation of our Bruno stairlift was wonderful. It's great, so far. It's worked well and it's easy to use. We've been pleased, so far.

The Bruno stairlift is great. It works very well. Their service was good too. The installation guy was terrific. The price was fine. It was more than what I wanted to spend though. I was against getting it to begin with, but my husband went ahead and did it anyway. It’s worth every penny. It's made my life better and easier because I can now get up and down the stairs when we need to go somewhere.

The sales rep of Bruno was very informed, friendly and knew the product very well. The installation was quick and professional. The stairlift fits our stairwell just fine and the quality is good. My wife thinks the stairlift is a godsend. It takes a lot of the pressure off of her knees, ‘cause she can't really climb stairs very well. It’s definitely made things a lot better for her. She’s in less pain.

The Bruno stairlift is excellent. However, when we go on it and we put the leg thing down, it goes down further and it gets stuck on the step. But otherwise, it's okay. The guys that installed it were wonderful. We also liked their offer better than the other companies and it was made in the USA too.

The installers were wonderful. They were efficient, very cooperative, nice and professional. They finished the installation in a day. The quality is great except it’s a little slow. But that's the nature of those and we understand that. Having the stairlift gives us peace of mind. For the person that’s using it, they will know they will not get hurt.

It was straightforward with the sales rep and the installation was like manufacturing it onsite. The stairlift takes up a third of the width of the stairwell at the seat area. But considering my mother-in-law can't walk anymore, it's convenient enough to have. I don't have to carry her upstairs and I don't have to drive the car across the lawn to get her out of the house.

We've had Bruno for 10 years and recently, we had another stairlift installed because the other one broke down and they said they couldn't fix it. So, I had to cough up seven grand to do it. But they couldn't put the same type back or the same runner back in and the state wouldn't allow even an inch into the bottom hallway. So, they had to have one where the track folds down and that's a real pain. But we're using it. The installers who came out were a bunch of nice people but the quality of our new stairlift is not very good. It makes a lot of racket and the six-inch pieces that slide down there for the rail goings clack, clack, clack when you're going up. It’s terrible. But when I talked to Bruno, the rep told tell me to talk to the installer. So right now, I'm dissatisfied.

The installation was perfect. It was very fast. They finished in three hours.

The guy with Bruno was nice, quick and efficient. He was in and out. It was a good experience and the stairlift is a good product. It changed things because I can get up and down the stairs now where it took like an hour and a half just getting from the top level to the car to get up and go to the doctor. It's made life easy. The only thing that is kind of scary is that when you have the chair on the stairs, you have to make sure it's turned and locked before you sit down. For a handicapped person, it takes a minute. You got to be able to grab a hold of something to turn that chair. You can't just put your feet down and try to turn it with your feet ‘cause you're off the steps. Also, I wish it was not mounted to the steps. I wish it was mounted to the wall. My steps weren't stained and now I've gotta go around them and try to get them stained.

It was an excellent experience with Bruno. The people that installed the stairlift were always on time and did a nice job of installing. They were neat and very polite. They knew what they were doing and I couldn't ask for better workmanship. My wife uses the stairlift very sparingly. She's still using the stairs to try to stay healthy but the stairlift is there for her whenever she needs it. We like the idea that you can call it from being down and get it up if you need it up there. It has good quality too.

I looked at several different companies and it seemed that Bruno was at the top of the list. They were very helpful and cooperative. The installation was very smooth and professional. It's just that I don't like to have it. It is a little restrictive in the width of our staircase but that's fine. My wife can move around it. I just haven't gotten her to use it yet. We got the feature of the bottom folds up, so we could park it halfway up and it won’t be in the way if we have company. It's working well. I have no complaints, unless they wanna lower the price.

Our Bruno stairlift is doing really well. We have upstairs and my husband was having trouble getting up and down the steps. So, we had it installed for him. The installer did really well. It was done in one day. The quality is very good. We're pleased with it. For my husband, it makes it accessible for him to use the upstairs again, which he got where he couldn't use it because he couldn't go up the steps and down. For me, I got to take something upstairs, it makes it easier to use it to carry stuff. We're very satisfied.

The sales rep of Bruno stairlift was knowledgeable, polite and helpful. The installation experience was very smooth and took them a short time. They were only here for one morning, two and a half hours. Our experience has been entirely satisfactory. It's nice to have. We're both getting on in age so we wanted it in case we would need it. It's a security device for us because we live in a second-floor flat and there are no elevators. So the only way to get up to it is a staircase. We didn't like the idea that there might not be some way to do it in the future, so this is what we did for our potential security in case we need it.

Our Bruno stairlift was installed five months ago and the installation was fine. The installer was very good with everything. I was very pleased. My husband was almost bedridden and I had to take his food. It saves me walking up and down the steps. The quality of the stairlift is very nice.

Bruno had a good Better Business Bureau rating and zero complaints. They seemed great and responsive when I first called. But I have a major complaint with them. When I was first doing my due diligence, I asked the salesman, “Well, do you ever sell used ones?” And he said, “Yes. At a discount.” I asked him if there were any available, and he said, “Well, we usually do but not at this time.” What they do is they find out where the install is going to happen by zip code. And then they charged us more than the top range for the similar products from competitors. That is one thing I noticed right out of the chute.

The sales representative was good and the installation went well. The installer did a good job. He was helpful and he tried to be courteous. As much as my parents are using the stairlift, it seems like it's working okay right now. It looks nice, solid and well-built. I'm pleased but I wish the seat was a little bit longer, getting out underneath the knees. It seems like you kinda hang on the edge but that’s probably how they make most of them.

Some relatives and friends have used Bruno and we enjoy it. We find it very convenient and easy to use. We're happy with it. The person was very accommodating and efficient and the installation wasn't any more than an hour. I like everything about the stairlift but it would be nice if it was a little bit faster.

I have never seen a chairlift except on TV and I was leery of messing up my house. I asked Bruno's rep questions, but he was worried about what he had to do. That was very professional. But it's very professional to give somebody a brochure. It was pictures of it in a folder, and I liked that. That made me feel good. I called the VA and told them that was who I wanted, if I had a choice.

The installation was great. The guy was really sweet. Anything I'm having problems with, he told me to call Bruno. He even did the ramp outside. It was excellent. My husband enjoyed the whole experience. It's bringing him up and down the steps and it's really worth it.

My daughter did the research part, and then she called me and told me about Bruno. We had to cancel one appointment because they had something else to do, and they asked if it was okay with us. We had the appointment changed. The person came with the book, explained everything and we understood the procedure. The installation took between an hour or two. The gentleman was respectful. Everything went on smoothly. I'm happy with the way the stairlift is. It is up to 300 pounds. My husband is heavier than me but he's still under 300, so we can still both use it. I wish it was a little high. But it works fine. I use it almost every day. Be present to answer any questions, and be there and see how the work is done. I'm satisfied with the service and I'm satisfied with the equipment.

The installer did a good job. He did the job professionally, made sure I understood all the equipment before he left, and showed me the phone number if I needed any help. I went with a straight up-down Bruno stairlift. The bar rail is skinny and it is really nice. When it comes all the way down, I see enough clearance to bring things up there and down here. For the area it was in, it's not a big area and it improved my stairway, and me getting upstairs. It's a reputable chair, it shouldn't break down, and it's working.

I was tired of walking the steps. Somebody suggested Bruno and he called them for me. I feel safe in the stairlift.

At one point Bruno may be able to have the chair turn on the bottom. But out of the two others I have, I like the way the design is sideways instead of straight up so it takes up less room on the staircase. That would be the one to go with.

I shopped at James Medical and Bruno was what they sold. I looked it up on the web and it was listed as number one. Jason from James Medical did a nice job. My only complaint is the chair is too slow. I want it to go faster.

I like that Bruno is made in the United States. It's the best one out there. The people who we got it from there were great. The installation team was neat, quick and clean, and they were gone. I knew what they did. I sat there and watched them. I've been a mechanic and a welder all my life, so I was curious on how it went. It was amazing how fluid it was installed. It made my wife's attitude a whole lot better. The stairs were getting hard for her to go up and down.

The sales visit was great. The installation was even better. The team was very COVID conscious and did a very nice job. The stairlift is good. We aren't using it yet, but it will make life a lot easier.

The customer service was great as well as the person who came to install it. The head of the company who did the measurements was wonderful. He came on a Sunday evening. It was Christmas week and they got everything done super quickly so that it was there by the time my mom came home. The lever on the armrest broke quickly and they got it fixed immediately. They were super responsive.

They were very professional. I've dealt with them before, so I know these people. The installer that came in had everything perfect. This stairlift is better than my other one, which had to be replaced because it was eight years old. It's not as noisy. It’s smooth, and I like the design of it. I can’t be any happier.

My daughter found that Bruno is one of the better stairlifts when she searched for one. The installation team was very good and nice. I have a straight stairlift and it’s slow but it works when I want to use it. It makes life a little bit easier.

The people that provided the stairlift for me got good people working for them. The installation team was very good people. I asked them a few questions there and they answered. They had good attitudes and responses. They know what they were doing. The stairlift is pretty sturdy. It can hold my big butt in there, and I can go up there and come down. Overall, they did a good job and the product is good. Everything is working okay. I'm very satisfied.

We like the stairlift. It's doing what it's supposed to. The gentleman that put it in was wonderful. He had it installed within an hour and a half. He did a great job. We had a squeak in there and something was rubbing. So he was back the next day and fixed it. The stairlift turns easily and gets in and out easy. The best feature about it is that it gets you where you want to go, up or down. We're happy. It's a good quality product.

My dad needed a stairlift. He has congestive heart failure and bad knees. He lives in a two-storey house with a basement, so we purchased one to go upstairs to the bedroom. And then a month later, we purchased a second one so he could go down to the basement to his little workshop. I contacted Home Health Care Products that are fairly local to us. Bruno is a very reputable place, and I contacted them to come and see if we could put a stairlift in my dad's house. The guy came out the same day. He gave me a nice brochure about the Bruno, and we saw it was made in USA. It was a no brainer. The installation was quick. They came out within a couple of days and were only there less than an hour to put it in.

We got a straight stairlift from Bruno. It's been very good for us. We're very satisfied with it. But the seat and the arms aren't as nice and comfortable as the secondhand Bruno that we had. The arms are plastic. The other one had padding on them and they were a little more solid. I like that better than this one. The same way with the seat. The seat was a little more rounding and it had a little more padding than what this one has. But the quality of this chair is very nice. It's also quieter than the secondhand one was.

We purchased a stairlift because my mother is going to be moving in with us. She’s going to be in a garage apartment above the garage and the stairs is becoming a bit too much for her. It's fine when she visits, but she's if she's going to be here all the time, we wanted to have a stairlift. We first talked to Acorn and they were a little cheaper than Bruno. But the initial estimate was for an outside stairlift and when it came time to finally sign off on everything, they became very nervous about the outside staircase. I began to sense that they weren't really going to follow through on all the warranty stuff, so I looked for people who specialized or did more outside stairlifts, and that was Bruno.

I took the advice of the people who had been working with me on repairing and keeping the stairlift that I had. They recommended Bruno stairlift and I took their advice because I trust them. They have been really good people in the business. I'm really glad I made the decision to stop repairing the other one, get rid of it and buy a new one. The installation went really well. This is my third stairlift and the installation was much quicker than I had expected. I really appreciate the people that came in and did the work. My Bruno stairlift is excellent. It's a little slower than my old one but it gets me there plenty quick. I like the new track as opposed to the old one. I'm very pleased and I have recommended Bruno stairlift to other people who are like me. They probably need it.

When the stairlift got partially installed, like this is what it would be like, we haven't fastened it down finally. The part of the track that juts down into the living room was a real stumbling block to us. That area in our room is tight with furniture and we have to thread our way by the stairs to start with, and that track's sticking out. I saw it as nothing but trouble and in the future that people run into it. The installers explained that it couldn't be done any other way. The only way they could do it was pull it up a little bit. They were pretty firm in what they were going to do. I didn't really understand that either until I finally got to sit down in the seat upstairs. They were absolutely right. They were very friendly and courteous about it. The thing is that if you have questions or objections, stand your ground and see what happens.

I got a cousin that got something from Bruno and so I called them. My wife got some nieces working there as well. The sales agent was good. We got a straight down stairlift and it was put right from my kitchen, downstairs to the fixed rec room. Having it saves on the knees and on the legs in walking up the steps.

I like that Bruno is made in America. The installer came when he said he was going to come and installed the stairlift. He had a neat appearance. It wasn't a standard staircase, so he did a nice job. The stairlift was installed neatly, the wiring and everything. The stair is pretty narrow. The stairlift fit in there good, and you can still walk by it. It seems to be in good quality. It holds my weight and it's stable. It has made it easier to get up, utilize the upstairs. My uncle is going to look for one and I gave him all the information on it.

The reps were professional and courteous. We like all of the Bruno stairlift's features. Also, the stairlift is of good quality. It has made it easier to go up and down the stairs. And it's safer for my wife.

Bruno's installers did a good job. Everything is okay because it's easy and smooth going up. The stairlift helps my mom a lot. I recommended to another person to get it.

We got the idea for the stairlift out of one of the catalogs. I called that manufacturer and spoke to them. They had several people call us back and talk with us. 101 Mobility was one of the people who called back. I never buy anything like that unless I test one out. 101 Mobility had several manufacturers on their floor to test and the Bruno one was the one that I liked the best. They did not have a test model of the one that I had seen in the catalog. I tested that one out and we figured that it would do the job and bought it on the spot. They also had it in stock.

I have two stairlifts from the same provider. One goes downstairs, and one goes up a couple stairs into my kitchen, because I can't get up the stairs. And that turns it into a one-level house. I wish the depth of the seat was longer. I have a slippery material, and sometimes I feel like I'm gonna slip forward right out of the chair. But as far as the chair itself, it's sturdy and well put together. I'm happy with it. Also, the installers were great. The crew was so nice and they were also very careful. I had trouble a while ago with the first one that they put in, and they worked and worked until they figured out what the problem was and fixed it. And they have always been just nothing but lovely to work with.

Bruno was the closest provider to me. My parents had their stairlift in their house in Columbus, Georgia. The rep I spoke with was pretty good. He was really nice and knowledgeable. I'm happy with the product and the quality is fine. But I wasn't happy about the installation. It was a little bit off. When the guy was putting the screws in, he should have drilled it before putting the screws in because he split two or three of my step boards, which were like new construction. The guy didn't really notice how far he went to the front so the screws were sticking out. And I hate that the fact that when the guy noticed there were cracks, he didn't even tell me. Walking upstairs, you can see the screws. I was going to get some shorter screws to put in to take care of that problem.

The Bruno stairlift is a lifesaver. The sales rep walked me through the stairlift. We rode up and down and the rep did a fantastic job. The stairlift is well installed and it’s solid as a rock. I’m 92 years old and it is a lot of help to me. I have no fear. I can just get in and go run up now. Then when I get up there, I can swing the seat around and come right off on the floor. I’m able to walk there and do what I have to do in my computer room. I've been enjoying it so much.

I needed a stairlift for my dad. He cannot walk and he needs assistance. He's been using a wheelchair so he goes upstairs and downstairs with assistance. He saw Bruno's stairlift and he liked it. My mom tested it and liked it too. We got a stairlift for inside the house. The installation was quick and the installer was very knowledgeable. He explained everything in detail like how to use the stairlift, how to maintain it, and what the maintenance plans were available as an option that we could purchase. The experience was really nice. The stairlift is great.

The Bruno stairlift goes slow. I’m 53, not 83. I understand that that’s a safety thing, but I almost fall asleep on it getting from top to bottom. But that is the only negative comment I can make. The system is fantastic. It's exactly what I needed, and I am so overwhelmingly happy with it. It is just a very well-thought-out system, and it’s beautiful.

We had a good friend who fell and broke her leg. We were considering having her stay with us when she came back to Atlanta. We went ahead and ordered the Bruno for her, and for us, knowing that at some point in the future we would probably need it ourselves. Turned out she didn't need to stay with us. But we just said we would go ahead and buy the stairlift anyway as insurance. Bruno has the best record, obviously the best product. We wanted the top of the line.

We got a stairlift for my mother-in-law who's living with us and she is getting good use out of it. We could be getting our money's worth. The chair is operating as advertised. We went with Bruno because of the service and follow up from Westchester Stairlift who is their vendor in this area. We felt very much comfortable based on our interactions at Westchester Stairlift. They're very professional. We also like the fact that the Bruno product is made in the US and it's got a very good reputation.

I liked Bruno’s reputation, which made me decide on them. The rep was very good and the installation went very well. The installation guys did the job efficiently, neatly and cleanly. Now that we have the stairlift, it gets my husband up the stairs. It's wonderful.

The sales representative from Bruno was great. He explained how the lift worked and the procedures. The installation was okay. It was done through another company. The installers were very good. So far, the lift has been satisfactory. It does what we need it to do, and that's all we care. Jerry can go places now, whereas he couldn't before.

A Bruno lift was assembled in Wilmington, Delaware on the back of my truck for my electric mobility scooter. I took my truck through the VA and they provided me a lift that's on the back of my pickup. The VA gave me electric mobility scooter to get around with. The representatives from the day that I went up to have it installed on my truck were really polite and business-like 100%. The technician that installed it on my truck said he’d be about an half hour, and he was a little bit quicker. He explained all the procedures and the function of it and went over it a couple times with me to make sure I was clear about it.

I'm having arthritis problems in my knees and hip. I have an upstairs that I really would like to use. Every time I looked at the stairs, my knees would just start hurting. I'm a craftsperson. I really want to get up there and expand the studio upstairs. So, I finally said, “I'm doing the stairlift.” It was an ordeal before to prepare to go upstairs, and I could only do it once in a day.

This stairlift is very helpful. It's really worked very well. Just sit in it, push the button and it goes up. Do the same thing and it goes down. The stairlift meets my needs and I'm glad to have it.

I was looking at an elevator. With the way our house is constructed, I was going to have to put one outside and the cost was so bad. It was like going from $3,000 to $40,000 so we decided to go with the stairlift instead. The company that sells Bruno had been in Chattanooga for 30 plus years and had a good reputation in town so I didn't look at any others. They were very professional and did a good job installing. So far, we've been satisfied.

My wife has trouble getting up or walking up the stairs. The salesman from Bruno that came out to our home gave me a complete overview of what the product was and how it was going to be installed. I showed the installers our stairs and they put the stairlift in. It took them two hours plus to install. It's the Elan and it's straight inside. It's fine. It takes my wife up the stairs and it has helped her greatly.

Robert's inability to get up and down the stairs on his own made us decide to get a stairlift. We had a misstep that caused us a lot of inconveniences because the first representative from Bruno did the measurements and gave me an install date that would be a week after they got the equipment. But I Never heard any follow-up for over a month. When I called, they said that the particular contractor had been reassigned. So, we started the process all over again. We started since March. So, for the VA process to kick in in September and us not be able to get it installed till November was a long inconvenient period. We were struggling to get Robert up the steps manually, two women, so it was a challenge.

I want to go downstairs but I can't. I got a terrible foot and I'd get dizzy quick. Also, my wife was saying she gets dizzy. She was the only one that goes down and it worried me. The Bruno stairlift looks pretty good to me and it's quiet. It gets me downstairs. Otherwise, I wouldn't be able to go downstairs at all. My wife does our washes downstairs. So she uses the stairlift for going down and doing the wash. And I'm gonna start doing that too. But I need two handicap bars down in the bottom landing because it's about three feet to my chair. I have my wheelchair in the basement. My son-in-law is gonna hopefully put it in on Saturday.

There was already a Bruno stair lift in, so for this smaller stair lift, the Veterans Place decided to put a Bruno in. We don't use it very much because my husband is upstairs. It's a downstairs stair lift. But it seems to be working okay.

I'm having trouble with the stairlift that goes up and down upstairs. It sticks every so often. It doesn't run like it used to. I called Bruno back to ask them to come over again because maybe it's in the controllers or the arm of the chair. We need a stairflift because we're old. And the fact that it's giving us a little trouble, it should be taken care of. I was satisfied with the help. But sometimes, you have to look over things a couple of times. Sometimes it works right away, sometimes it doesn't. I could use it. It's an inconvenience to keep stopping like that. You gotta figure something's wrong. Other than that, Bruno is very easy to get ahold of and they come quickly. I'm satisfied with the service.

I did some research online. I saw the companies and they said that it would take a week to eight days. When I called Bruno, they said in three days they could have the chair installed, which they did. Everything, what they said, they did. I cancelled all the appointments with anybody else after speaking to the salesperson. I'm glad I did what I did because everything went smoothly.

My wife is on steroids now. Her legs are really weak. I got the straight stairlift and the Bruno techs did a demonstration. It seems like a good unit.

I called Alaska Stairlift because I knew that they did stairlifts. The sales rep was great and I was happy with this company completely. They explained things to me. They were great with the installation too. My husband is the one who uses the stairlift and it works. It has been a game-changer. It's been much easier for him and I don't have to worry about him trying to make it up and down our stairs anymore. The other stairlift looks just like a stairlift but the custom one, which is curved, looks very nice. The quality seems good. My husband loves the stairlift and I'm glad I did it.

My husband needed to get upstairs and he couldn't walk up there. W e had a sales visit from Bruno and it was very good. We ended up purchasing a stairlift for inside the house and the installers who came out were good. We like the way the stairlift glides up and it's good quality. Now, my husband can get up the stairs, so he can sleep on his bed. But our stairs have so many curves and he couldn't go all the way. Still, the stairlift is good to where it is.

When I was unloading the groceries, it was so hard to come up and hold on to the railing and bring the groceries in. My husband and I realized that we really needed a stairlift. My husband talked to the Bruno rep more than I did, but he certainly was okay because we bought one. The installation went fine and the installers were great. I just had surgery on October 1st, and the Bruno stairlift had been a godsend for me when getting up and down the steps to go to my appointments. I love it and everyone else loves it. It has good quality. It has a chair and you buckle in. Then you just push the button then it needs to go down. When we’re finished running our errands and we come back, and I get it and push the button then we go up, and then we put the cover on it. Overall, we’re satisfied. Our neighbor saw it and he liked it so well that he talked about getting one.

Bruno was the store that was closest to us. The installation was fine. The people that came were very helpful, made sure everything would fit and work and they didn’t try to sell me anything. As far as the product, sometimes, I wish I could turn the beeper off when the chair is turned sideways.

Our bedrooms are upstairs and we have to get up there. We have two flights of stairs and we're 89 years old. We were asked if we'd use a stairlift and we said yes. The sales rep from Bruno who came out was great and the installers got the stairlift in in good time. They were also friendly and didn't make a mess anywhere. They explained and told us everything we needed. We didn't make a buying decision, they did, but they all were very nice. The stairlift is working wonderfully and we're very happy it. It works really good for the way our stairway is placed and now, we don't have to walk up the stairs.

I lost a leg, and I'm trying to live at home. The stairlift is perfect but I'm still learning to do it by myself. It helps my husband immensely. He wishes that the seat would swivel out at the bottom just like it does at the top.

I'll be 88 next year. I have a hard time climbing up and down the stairs and my kids didn't want me to fall down in the stairs. I also wanted a walk-in bathtub downstairs but nobody wanted to open the wall into the third car garage to extend the shower or walk-in tub in there. They didn't want to disturb the electrical wiring behind that wall in my bathroom downstairs, so my son went into searching Google and find a stairlift. I know my girlfriend in San Diego has one when she retired and she's happy with it.

I live in a two-storey house. I was having serious problems trying to get to the second floor to the point that I couldn’t get to the second floor at all. I had an affliction with my legs. I wasn't really even thinking about a stairlift. I went through the VA, and they recommended a stairlift. I thought that would be a big help. They started the process and to this day, I haven’t seen it. The stairlift is installed in my house, but I'm in a rehab center because of my legs. I haven’t physically seen it. But when I'm discharged from here, hopefully it’ll be a big help getting me to my bedroom. The last two weeks that I was at home, I slept on the first floor because I couldn’t get to my bedroom.

My daughter who's 14 years old can't walk. She has CP. We have a two stairs house, so we carry her up and down the stairs and she was unsafe. So, we decided it was time for us to get something to transport her upstairs and back downstairs. I read Bruno's reviews, then I called and talked to them. The reps are good. The installation was flawless. It took less than four hours. Our Bruno stairlift is working beautifully. We've not had any issues with it.

There were two outfits in my area here and they were both about the same. The other one couldn't get to me until about a month and a half later. I call this other outfit and they said they could come right up and check things out, and I gave them the job. I can't complain about any of the guys. They came in, and it was about three hours and twenty minutes and they were gone. They had my Bruno stairlift bolted down and showed me how to operate it and how to put it all to bed at night when I finally got upstairs, and so the wife could still use the steps because she uses steps. I needed it for me. I've got an old farmhouse and I have a door that goes upstairs, and they had to work around that door. When I take off from the main floor level to go up, I gotta watch my knees for about the first two steps. After that, it’s, “Hi ho Silver! Away we go!” I’m really happy with this company. They were in and out quickly and the price was reasonable.

My mom had difficulty going up and down the stairs so we needed something to ensure that she was safe. We purchased a 300-pound straight stairlift for indoors and it pivots so that you can get off the stairs. It makes for a tight stairwell, but it fits well. And I'm disappointed that it had to be nailed into the stairs but there's no way around that. Then, there were some loose wires and we had to have somebody come back and fix those. Also, there was a piece that fell off. These were within the first two weeks and it was really strange to have those kinds of problems.

The guy was prompt and followed through in everything that he communicated to me. The installation was quick. They cleaned up and explained everything to me thoroughly. Everything was fine though it took a while to get used to the stairlift. In the beginning, my mother was nervous because she didn't exactly know how to operate everything. But after about a week, she was pretty confident and she was independent and able to get herself up and down without help. The stairlift has made things more convenient as far as getting my mother up and down the stairs.

Bruno was great during the sales visit. The installation was good too. I asked for the cardboard and the guy was real nice. I got a stairlift because I couldn't get up the step. I had to pull myself up to get up there. Once I got up there, I’d be worn out. Coming down the step, I have to do two steps. The stairlift helps a whole lot. All I have to do is sit down and it gets me up. Then I get off and do what I got to do. I come back and roll right back down. It’s nice. I'm not worn out when I get up the stairs. I can do what I wanna do. When I go up to go to sleep, I feel good. My mind is on that because if something good is on my mind, it knows that I'm supported to go down the stairs and I don't wanna fall.

I talked to a friend of mine and her brother's wife needed the stairlift. They had a three-story house and he said Bruno came out and did it. It was perfect. Bruno was highly recommended, which was why we used them. I found it easier to rely on the word of someone I knew and was familiar with it, as opposed to reading reviews because people write a lot of things. The inspector didn’t come out because of Covid but they had a phone thing set up so that they could get the inspection done, which was great. We're very happy with everything about it and the people were very nice and helpful. The stairlift goes around corners but ours is a straight shot. It worked beautifully the few times it was used. It's great and it stops for the cats, which is important. It's very quiet and easy to use. Also, the chair blends in nicely with the décor. It works.

I have COPD and I was having problems getting up and down my stairs, which was why I decided to buy a stairlift. The Bruno sales rep was very professional during the sales visit. We got an indoor straight stairlift and the installation took about three hours. The installers came back and did adjustments to it. I love the quality and I like the stop and go feature. If things go under it, it will stop itself. The Bruno stairlift made it a lot easier to go up and down those stairs. It saves my breathing.

My mother had an amputation and the stairlift was to help her so she could get in and out of the house. My mother-in-law already did some research and Bruno was the company she chose because she needed one. So, we went with that one as well. The installers were only there an hour to install. But the chair seems to only swivel to the left, so when my mother gets to the bottom of the stairs, it wouldn't swivel out to the right. We’re not sure if it's supposed to be like that or if there's something we need to do differently or if it's faulty. My mother has not called them yet on it. Otherwise, everything went very smoothly and everything they said that would happen happened. So, it’s good.

I hate the stairlift that I got from Bruno. I was told by the men that came out how they would do it and it was supposed to be closer to the rail but it’s more out in the middle of the steps. If I would be coming up the steps and my husband would be coming downstairs, and I would want to stand aside for a while, I got to stay with my back against the wall enough for my husband to pass. And I got wide steps but they went too far over with it and I need more room on my steps. Other than that, the installation took three hours and I don't have a problem with the stairlift. It does the job and it'll work.

I have difficulty in going upstairs. One of our daughters made the arrangements for ordering a stairlift with Bruno and the sales rep that we got was great. Then, the installer who came out was quiet and unobtrusive. There was some lubrication that got missed on the chair pivot but that got fixed yesterday morning. So, it functions, for what it is, perfectly well.

My legs would give out while I'm going up and down steps. My girlfriend recommended Bruno to me and I liked them when they came out to discuss the stairlift. It was good, so I went with them. They were wonderful and the stairlift that I got from them fits our stairwell beautifully. The installation went wonderfully, too. The two men that were out explained everything to us after it was put in and showed us how it worked. Then each one of us rode it and they showed us what to do. They were very good. The stairlift goes from the living room up to the upstairs and straight up to the landing up in the hallway. It's very nice and my husband and I are very much pleased with the whole situation. I like being able to go up and down steps was with an ease and I can see a difference with not having to struggle to go up and down steps.

I'm suffering from a lot of knee and back problems, and I can't really walk up the stairs anymore. I did my research and I was interested in getting a stairlift. A representative would take the proper measurements and the other companies wanted me to take the measurements over the phone. But if I could take the measurements, that meant I could walk up the stairs. They would not send anybody to the house and Bruno was the only one that sent a representative to take the proper measurements and explained to me everything step by step. I ordered a one-level stairlift with 14 steps from them and everything went perfectly. I love it and it's been wonderful. It's been a life changer for me.

I have rheumatoid arthritis so even though I'm very active, climbing stairs is hard and I tripped over my dog in the spring in the middle of the night. The Bruno stairlift gave me a way to get upstairs to bed. Otherwise, we had to sleep down in the living room. The guy who installed was bright, informative, down to earth and very friendly. It was a good experience. People should not be afraid of the stairlift and they should just use it when they can. I don't use it every day but I like it a lot. It works great and it is inobtrusive.

My father's feet really bothered him and he's having problems with the steps. We got a Bruno stairlift and their sales rep and the installation were excellent. Everything has been perfect.

At first, I had a fear of my Bruno stairlift, but I'm getting used to it. It's working really well. Bruno's prices are really good. I priced Acorn and the prices start at $700. With Bruno, I'm a happy customer. I got it in the nick of time. The installers were gonna install on a Friday and they asked if they could come on a Thursday and I had a doctor's appointment. So, I wasn't here. It was all put in when I got home from my appointment.

They were very cooperative when I made an appointment and when they got here. It was wonderful. I'm pleased wiith the stairlift.

My wife was at a point when she crawled up the stairs, and then would have to come down grabbing the arm of the handrail. Going up and coming down wasn't safe. The Bruno reps were great, and the installers were excellent. The stairlift is much lighter than the one that we had for a brief period of time which was also a Bruno. If the price was less, that would be nice. But other than that, we're very pleased.

There were two different people that came, the company that sells Bruno and another company. The one that gave the lowest bid is the one that got picked because the state paid for it. They didn't take in consideration that my mother cannot use her right hand. If the girl was paying attention when she came out, she would have known that my mother couldn't use her right side because we had told her this. They put the button on the right side instead of on the left side. The right arm side fell. It doesn't stay up. So, my mother's got a nice black and blue across her arm from it. I don't see her arms fitting right in there because it's kinda tight up in that area for her. The seat part fits her. Also, the stairlift keeps stopping. I'll push the button, I'll send her upstairs, I'll bring her down and it will stop.

About 10 years ago, my wife had ALS and we were going to the hospital in Vanderbilt in Tennessee. She was having issues getting around and moving. We were having to carry her up the stairs. We told the people down there and they put us in touch with a group out in Nashville at that time. They came and put in the stairlifts.

The sales lady at Bruno was very nice and she explained everything. I liked her, which made me decide to buy a stairlift from them. The installation went well and then Justin, the installer, said my stairs were tipped. I leaned forward too much and the foot rest caught at the top of the stairs, and stopped me on the last two stairs. So, he came in and adjusted it. He did a fine job and I'm very happy. Everything is very good now and having it installed made it much easier for me to get up the stairs.

My mother was moving in with us and she can't get up and down stairs on her own. So, the only way it would work would be to use a stairlift. So far, the stairlift has been good. It works as advertised. I was in and out during the installation but I got to do the test drive. I don't have to worry about my mother now.

The installation was great. The Bruno stairlift is easy to operate and having it is very convenient. However, we are waiting for a technician to check the rail because we have a folding rail, and it jumps over where the fold is. We’re concerned about that. It has been happening for about a month. The technician is supposed to come tomorrow. Other than that, everything is good.

I'm 86 and my husband is 91, and we both have mobility issues. We got Bruno stairlifts in 2011, and one of them, he’d worn out. We have three levels, and it's on the chairlift from the living room level to the bedroom level. But it's not quite as smooth as the first one we had. It rattles a little bit. It's a different technology but it is very satisfactory. The workmen are always very pleasant and very helpful.

My porch is up off the ground and they said the ramp would have to be 40 feet long. But they denied doing it, and that's the reason for it being where it’s at. My steps were about 18 inches longer than these are. They were real short and I got two little old dogs who can hardly get up and down without hurting their stomachs. My wife is crippled and the stairs are not ideal. But I'm gonna live with it because it’s already there. When the installers came out with the finishing touches, I heard the guy tell them to bring a 2x12 to place the one at the top. But they did not do this. It is very aggravating, step-wise. But overall, Bruno was very good.

My father's health declined since March and he lost a lot of his mobility. So he was unable to get up his stairs at all. We also had to have a ramp put out for him by the porch. He was recently diagnosed with Parkinson's. So we got in touch with the VA and got some orders from his doctor. We ended up feeling it was necessary for devices such as ramp and a stairlift. I was thankful to get the services and these devices hooked up for my dad because it was quite a process trying to find the right chain of command to get the whole thing going. The installation went pretty good. The guys showed up when they were supposed to and they were very professional about it. They were very informative and they gave us a very thorough run through on how to use the stairlift and what to do and what not to do. It's worked fine. Everybody was very helpful and gave us the right information.

I found Bruno online, called, and they were very helpful and said they would send someone. The gentleman came out and assessed our house and the situation and gave us various options of either a ramp or stairlift, and pros and cons of each. He's pretty darn good. He could train other people. He was very informative, knowledgeable, gave the information and pros and cons very well. And then, it just seemed like the stairlift was a better option.

The sales rep was very nice. The chair lift was given to us as a gift and it is very nice. It goes straight up. I like it because it's not as bulky and as big as others that I have seen in other houses.

I did some research online, looking into stairlifts that were considered to be good. I wanted to have an association with a business that was local. There was a business out of Spice, which is close to where we live, that carries the Bruno stairlift. I got the Elan. It seems to be excellent quality. When it's folded up, it takes up very little space. I like the fact that it mounts on the stairs themselves. It's far enough away from the wall that it doesn't interfere with anything we've got hanging on the wall. The people that did the installation were very pleasant. They took care of it right away. It was very quickly done.

The VA purchased the stairlift for me. It's straight, up and down the stairs. It fits good my stairwell and it has great quality. It's heavier duty and it runs a lot better. It's a lot smoother. The rep that I dealt with was very, very good. He explained it all to me and showed me the book. We went through the book and answered any questions I had. He was very knowledgeable. When the installers came, it was crazy where they took out the old one that I had in there and put this new one in. They did a great job. The stairlift has made my life so much better. I couldn't go up and down the stairs without it.

The Home Based Primary Care team assessed my husband and decided because of safety reasons, it would be best to try a stairlift. The representative from Bruno who came to the home, assessed the staircase and took measurements and pictures was very pleasant. The installation was difficult. They had to discern where the 220 electrical circuit was in the wall. Evidently, when they built the house, they might have taken some shortcuts. But eventually, they found an area to hook up to. I have two stairlifts, one up six stairs to the kitchen and one up six stairs more to the bedroom area. It's heavy-duty but it's large. It takes up a lot of area on the staircase. My husband does not like to use it. He’d rather walk up the stairs but he thinks it's good for me. I'm able to bring heavy objects up and down because I have COPD. I use it with the laundry basket and groceries. However, there's one area on the bedroom stairs that seems to make a loud crack sound when you go over the third stair. I don't think it's normal.

I heard about Bruno through our son who is in a wheelchair. We have a straight indoor stairlift, and then we have the lift in the garage. I teach piano and I can take it down to the basement and I like that I can fold it up so it's out of the way of my students coming down. Also, it's really quiet and smooth. Excellent quality. I feel very safe when using it.

I was diagnosed with ALS and I didn't want to not be able to get up and down the stairs. I needed a stairlift and I when got one from Bruno, their reps were very good. There were a couple of holes in the information but they were compensated for by gentleman in the installation. He was very patient, thorough, neat, and considerate. The installation was amazing and it couldn’t have been better. I was even showing it to a neighbor who may have a need today. I like the fact that with the stairlift, I can get up and down, and it's working fine so far.

Our stairlift has got some grinding going on and they tried to do something about that, but it didn't go away and Bruno was notified by the technician that was out here a week ago. Also, there's a bump in it along the railing. He tried to adjust that, but he said there was not much more he could do with it, so there's still a bump in it. And one of the keypads does not work for the up and down deal. The down portion doesn't work and he called it in to Bruno as well. They're supposed to send one out to their Anchorage office and they were going to send it up to us for me to install. It's a wireless system monitor that you can bring the thing up or downstairs with.

I'm disabled and I require a chair for my home. I contacted the VA and they put out bids to numerous chair lift companies. I got a Bruno chairlift and it fits alright in my stairwell. It's clunking though and it has a dropdown at the end. That is kind of weird as it doesn't seem very firm at that point. Other than that, it feels okay.

I wanted a stairlift and my son called Bruno for me. Their rep was very pleasant and efficient and going with them was a satisfying experience. I got a straight stairlift from them. I live in a very old Virginia farmhouse and my stairway goes five steps up to a landing. Then it goes up 15 steps. Their stairlift was installed in the best way that could be done with the space that I have. It's perfectly sturdy. It is slow though and it takes me 30 seconds to go up 15 steps. Also, it's frustrating when I push a button and the lift doesn't respond. I would then realize that I have to push something harder. Still, it gets me upstairs with little effort. It's satisfactory.

On the estate here, we don't believe in shopping. We googled somebody and Bruno came up as a local stair company in Westchester. They came up and gave us a price. We put in the most top-of-the-line system that Bruno could put in. The rep came out and measured. He told us how the chair would work great. There was plenty of room and he said not to worry. It's perfect measurement. The installer came, put it in and then had to come back and make adjustments. We couldn't get up the stairwell because the legs hit the railings at the top of their stairwell because it was installed further away from the wall than it needed to be. We had to hire a professional carpentry company to come in and redo the railings in the entry, which was very costly.

The stairlift has been wonderful and we both love Bruno. He uses it all the time during the day and I use it because too. It benefits both of us. It has probably some years off of both of us just having it since we got it. The sales reps called after we applied for it. The rep came out and measured everything. He told us what we needed and what would be done. It was great.

Bruno's sales rep was very good. We decided to get one of their products and the rep brought a helper along with him to install it. Everything went well. The stairlift's quality is fine. We're happy with it.

Bruno's reps came to my place and measured. They installed their stairlift and so far it has been convenient having it. It's stable and it works. I recommend Bruno to people considering a stairlift.

I was having a hard time getting up the stairs. For a few years, I was doing it with a cane. I was happy to find Bruno's rep. He was very helpful. He looked at my stairs which aren't as nice and as wide as other places are. He told me what I needed to do and how much their stairlift would cost. I got a straight one for 15 steps and the same man came out and did the installation. It didn't take long and he took time to show me what needed to be done. So far, the stairlift has made my life much better and simpler. I've also let my husband on it whenever he's having a bad day. I'm happy with it.