
Bruno Independent Living Aids Reviews
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About Bruno Independent Living Aids
Bruno is a third-generation, family-owned-and-operated company committed to designing and manufacturing the highest-quality stairlifts and accessibility products to help people with mobility challenges retain their independence. Made-in-USA Bruno stairlifts are manufactured exclusively in Wisconsin, United States - and proudly installed by local experts who live in, support and serve their local communities.
Visit www.bruno.com/stair-lifts- Made in USA
- Good warranty
- High maximum lift capacities
- Not the cheapest option
- Not direct-to-consumer
Bruno Independent Living Aids Reviews
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Reviewed Aug. 16, 2025
I like the Bruno stairlift. A co-worker told me about it. It was what we needed to do. It's for my loved one and it's been a blessing because they're not needing nearly any assistance.
Reviewed Aug. 16, 2025
We put the Bruno stairlift into the staircase between the first and second floor and we've been very, very happy with it. In fact, one of my to-dos is I wanted to write a nice letter of thanks, gratitude, and recommendation for Lifeway, the company that put it in.
Customer service was outstanding. The sales process, the person who managed the fulfillment process and the installers, every one of them was very patient. When you get to be our age, sometimes it takes a few extra feats to get through to us. The people that we dealt with along the way were very professional. They anticipated our needs very, very well. The price that we were quoted and the product that they delivered was of great value to us as consumers.
Reviewed Aug. 16, 2025
I have Bruno's Joey wheelchair lift in my van. I needed something to navigate the steps so I got their stairlift. It's very compact and efficient. I'm very happy with the install and how it all is. The quality is very good, better than I expected especially the seat. I feel safe in it. We're still able to use the stairway normally. Everything has been great.
Reviewed Aug. 16, 2025
Bruno set up an appointment for a presentation and we just went with them. They told me that if I put in a prescription, they would not have to pay the taxes on it.
I had a question about it. We have a door right there and there's a place that you could get your foot caught under. The track sticks out a little. They don't make anything to put over the end of that and they couldn't do anything. So I got a weld shop to make me a plate for over the end and they said they were okay with that.
I've used the stairlift a few times but I'm not using it every time. It seems to be working all right.
Reviewed Aug. 16, 2025
I've had the stairlift for two and a half weeks. It's a lifesaver. I fell down four steps. And then, the following Monday, they were here to install it. Within two and a half hours, they were done. The people were perfect, kind, and nice. I like that.
Reviewed Aug. 16, 2025
The installation of the stairlift went fairly well. They had a little problem installing it and somebody came out the following day to finish it up.
My husband uses the stairlift. There was a learning curve. He had to take a couple of trips to be comfortable. It's made life easier for him and he's very comfortable with it.
Reviewed Aug. 15, 2025
We love the stairlift. It's on our main stairway from the first floor to the second. The price was fair. I thought the extender was expensive, but the chair itself was very reasonable.
Reviewed Aug. 3, 2025
Every day, the Bruno stairlift substantially impacts it. Because downstairs is our family room, living room, and bedroom. Installation was perfect. They got it done in less than a day.
The quality is above average. I've seen better, but it works and it's very firm. It's priced just right, which is also less than most people. But the quality is there. I'm a big guy. I'm 6'3", 250, and it all fits. It works and I hope to use it for 12 years or more.
Reviewed Aug. 2, 2025
Bruno's presentation was very convenient and easy. When the guy actually went into presentation, from the start to the end, with extracurricular conversation, it was less than a half an hour.
The installers came in as professionals and did what they needed to do. They were scheduled to come at a particular time and were prompt. They said that they would be in there for about four hours and they were within that time slot. They did a great job.
Right behind the front door, they installed an AC outlet. They put in a track on the stairs that go from the first floor to the second floor, and the chairlift itself. It has the seat, the back and the arms that fold down and as well as the foot rest that can maneuver up or down.
I use the Bruno stairlift every day and I have had no problems with it. It's running silent.
Reviewed Aug. 1, 2025
We had the stairlift installed in the church and it's awesome. You wouldn't believe how it has helped the seniors, people going up and down the steps. So we are grateful that Bruno put it in. The gentleman that came out was awesome. He was such a nice and polite person. He said it wouldn't take very long and it didn't. When it was done, he walked us through how to operate it and what to do. He was very, very helpful.
Reviewed July 31, 2025
VA got me the stair lift and I had no say in it. But the quality of the Bruno stairlift is wonderful and it works perfectly. We can still use the steps manually. The way the chair folds up and tucks against the wall is very convenient. The functionality has been excellent. Last week, the lift allowed me to get down the stairs safely. On other days, it helps with carrying groceries and laundry, making life considerably easier for me and my wife.
Reviewed July 31, 2025
We got a Bruno stairlift for my mother. She had a fall and she broke her hip. We need something there so they can get her out of the lower level than that. She doesn't go out a lot. But we still need to go to doctor's appointments and there isn't really another way to move her around the house. It's something that we were planning on right from the point when she broke her hip.
The price of Bruno was competitive. It was within a few 100 bucks of the other ones that we've looked at. The installation took two and a half hours and it got done quicker than I thought. The time that we had scheduled, we couldn't do it. The person I talked to had time later on, in that day or the next day. So, we just did it right away. I also liked that they could actually do it a few days before my mother came home.
Reviewed July 29, 2025
I needed a stairlift to lift me up the stairs, and I chose the Bruno because that's the brand that my local installer sells. The sales rep showed up for his appointment promptly. He had all the information on-hand, answered my questions, and he did a fine job. The stairlift does take some getting used to. To be fair, I do have a fairly narrow staircase, but as long as it's folded up and parked at the bottom, it causes no issues for anyone to walk or move. I've only had it for about a month, but I have no issues with the quality or the sturdiness. Since having the stairlift, I no longer consider myself trapped on the first floor of my house. I can use my entire house. It turns a degraded quality of life due to mobility issues into a normal life.
Reviewed July 29, 2025
I have a lot of knee and back problems. A friend took me to Bruno and they had the stairlift. The tech who did the installation was wonderful, and he did a great job. I have a very narrow stairwell. You can get by it, but you have to be very careful. The stairlift is functioning perfectly, though. It’s handy and I'm very satisfied with it. It has made my life easier.
Reviewed July 29, 2025
The quality of Bruno stairlift has been working out fine, and I really do like it. I'm very glad I went ahead and got it because it really helped me. I have a form of *cancer, and I was down for a while.
Even now, it would be hard for me to get up the stairs. It's been a real blessing for me due to the fact that the stairlift just makes things so much easier for me. I'm very pleased with it, and my children are just delighted that I have it.
My daughter said to go to James Medical. If there's any problem, they'll be able to come fix it because they're right here in town. So I went with what they had, which was Bruno. The guys who put it in showed me how to use it. And I haven't had any problem at all with it.
I have a 1970s house, and my bathroom upstairs is the best. They have very narrow stairs, and they're just hard to get up. I'm 70 years old now, and I've had some illnesses. So it's just better for me to have this. I don't regret putting it in at all.
Reviewed July 29, 2025
We're very satisfied with Bruno Independent Living Aids. Everything appears to be of high quality. We got a single-person lift for my wife. It goes up one flight of stairs up to approximately 12 stairs.
The two gentlemen from the company did a very neat, professional installation job. It took three months to install the stairs, and utilize electrical hookup at the top of the stairs. Everything was fine, as expected.
Reviewed July 29, 2025
The consulting company that we contacted recommended Bruno. The stairlift was for a loved one. They thought the quality was good.
Reviewed July 24, 2025
The Bruno stairlift has impacted my life very much. I have two busted knees and the lift has helped me get up two flights of stairs and it's also very accessible. It's a very good and sturdy chair.
Reviewed July 24, 2025
I got arthritis and a handicap. I'm on oxygen 24/7 and I couldn't get walking up down them steps like I used to. When Bruno put that lift in, it was great. It fits in my stairwell just fine. I was amazed at how easy and how well it went in. The crew installed it in three hours. It does a good job and has helped my life a lot. Bruno is number one.
Reviewed July 24, 2025
My husband is VA disabled, and the information came through them. They sent out various companies then picked the company that would provide the stairlift. The salespeople from Bruno was very nice. The stairlift was measured specifically for our home. It functions great and it's made life easier for both of us, but primarily my husband.
Reviewed July 24, 2025
The customer service from Bruno when installing the stairlift was excellent. There is an adjustment that needs to be made on it because it makes noise whenever the seat turns. Besides that, I'm happy with them.
Reviewed July 24, 2025
I heard about Bruno through James Medical. I had to replace a chairlift, so this is my second one. I don't know what happened with the first one. Something broke and it didn't work. I wouldn't be able to have my bedroom upstairs without it. The installation was very smooth. It works fine and it seems sturdy, but it's not nearly as nice as the one I had previously. The new seat hit my thighs in a very uncomfortable position. My son put the old seat back on. There's no padding on the new arms, too. Even the controls are at a different place and not easy to reach. The footrest is not handy at all, too. I had a lever on the old chair that I could put the footrest down and this has no lever. It's difficult to operate with this one. You have to put it by hand.
Reviewed July 24, 2025
When they came out for installation of our Bruno stairlift, they didn't mess around. They came in, took the measurements, went out, brought it back in, screwed it on, and they were done. I'd recommend it.
Reviewed July 24, 2025
My husband had an amputation of his legs. We live in a bi-level and we had to get him up the steps. We chose Miller's, which uses Bruno Independent Living Aids. We're happy with the stairlift. It works great. It goes on the side and it hardly takes up any room. It has been wonderful.
Reviewed July 24, 2025
I got the Bruno stairlift mainly for my mother-in-law, but I use it constantly. I've got a bad knee. After using it for one week, my knee pain went away because I wasn't going up and down the stairs. So I put a second one in to the basement. Because there had been times over the last five years where I've almost done a header down the stairs carrying the laundry.
My mother-in-law hasn't used it. She's scared of it. She's 89 years old and she has dementia. We need to move her into the house and we don't have a first-floor bathroom. That's the reason we went with a stairlift. The price was right. We were gonna modify our library and put a shower in there and totally destroy it. And this is much more cost-effective at $4,100 for one lift when I found out how cheap it was. The company that installed it, James Medical, gave us a $500 discount for the second one. We had one put in on Wednesday and another one put it on Wednesday the following week. They were super.
My dogs use the chairlift as well. They love riding up the chairlift with me. I have two Bichons, a 10-pounder and a 19-pounder, and they sit on my lap and ride up the chairlift. It works well. The only change I would make is the foot pad. It seems a little flimsy. Because rather than bend down and fold it up, I use my foot and it could be sturdier or more solid.
Reviewed July 24, 2025
The Bruno stairlift has greatly improved my ability to get up to the second floor where my bedroom is. It's very nice and it's a very smooth ride up. It's very good quality and it's pretty easy to maneuver from transition up to the top landing. It rides up another three steps from the midlanding, and then it pivots so that I can get out on the top landing. The installers were excellent. Once they installed the equipment, they explained it all to me, how to use it. Just a very awesome crew. The price was excellent as well.
Reviewed July 24, 2025
The Bruno stairlift has allowed dad to go downstairs and take a shower instead of having to get in the tub in the upstairs bathroom. It's an upgrade for the one that we already had. We have a split-level house that was bought when my father-in-law lived with us for a few months and he needed it. The new one is going downstairs to the lower level where there's a walk-in shower. Installing it was quick. I can't figure out why we've had some beeping on occasions. But I haven't called the company.
Reviewed July 24, 2025
Bruno was recommended to us by the folks at 101 Mobility when we went and visited their facility, and it made sense, and we're okay with that decision so far. They had a showroom and they were able to demonstrate the product, and made everything very clear, simple, and easy. They seemed to know what they were talking about, it seemed to be the right product, and the price was reasonable. They were able to install it quickly, and we didn't have to wait long at all. My mom's using it. She's getting to a point where I felt that she wouldn't be able to use the stairs at all. Now, she can get up and down the stairs with ease. She adapted to it quickly, and she’s able to operate it easily, so we’re happy with that aspect of it. We can also fold it upward so that the stairway is free and easy to pass by.
Reviewed July 24, 2025
The Bruno stairlift is perfect for me. I really needed it because I have MS* and I couldn’t go up the steps. The people that came out were professional and the installers did a good job. The stairlift is better than I thought and it’s working wonders for me. It’s a wonderful product.
Reviewed July 24, 2025
I like having the Bruno stairlift ‘cause it’s made my life a lot easier. The installers explained everything that was gonna happen, and did what they said they're gonna do, so they have good customer service.
Reviewed July 1, 2025
We decided to get a stairlift because it was getting difficult for us to navigate the stairs. We picked Bruno because of research I did on the internet. Also, it was almost the only one that I could actually see in operation because there was a sample. There was a store that we could go to. Most of the other ones don't have nearby stores that you can go to and look at them. I was happy with the whole process from the sales and the installation of our Bruno Stairlift. They did a good job.
Reviewed July 1, 2025
I had a Bruno stairlift for about two years, then it broke down. They had to come out and fix it. There was trouble with the motor and it broke down a couple of times. That was inconvenient. But outside of that, I didn't have any problems with it, and it's been a blessing. It had an arm that went down and bent to allow me more room. That one didn't work so well. But we didn't need the arm. So on our second stairlift, we just used the track and that's working out well. And it's a straight stair. It doesn't go around anything. I would definitely recommend Bruno.
Reviewed June 28, 2025
My wife did online research and she liked the Bruno stairlifts’s features and the quality. We like that it’s US-made too. The sales visit was very good. We liked the salesman and it worked out well. The stairlift has let my mother-in-law move in with us. She would not have been able to otherwise. Everything works like it should. It looks like it's very well made. We haven't had a single bit of trouble with it. We got the power footrest and it works out fine. She's able to work the swivel manually.
Reviewed June 27, 2025
This stairlift has made my husband's mobility a lot easier and he's got access to a couple of rooms in the house that he hasn't been in in a very long time. It’s installed in the front hall and it fits fine. I can still go up and down stairs whether the lift is at the top or at the bottom. I can get by it with no problem. It takes up just maybe six inches worth of space. It's very, very compact. It gave us so much flexibility in being able to go from room to room to let him get where he wanted to go as opposed to not being able to go anywhere. He's been able to get upstairs to the music room and that music is really important to both of us.
Reviewed June 27, 2025
The chair broke on me when I was in the middle. I called them. And the rep said that they’d call me back. Long story short, I ended up having somebody help me get back upstairs. When I called back, she said she would try to find somebody, but it would have to wait until Tuesday ‘cause Monday was a holiday. I said, “I need somebody to get this fixed now.”
I called her back and the rest of the day, she wouldn't answer the phone, their emergency line. Called back the next day for the emergency line. Got a hold of Bruno.They sent a message over. Then she just happened to call back. “I got somebody to come out right now. They'll be there in about an hour.” Why do they have an emergency line to tell somebody, “Well, they're enjoying their weekend. You're gonna have to wait”?
It's a good chair. But I would never recommend their product to anybody after they pulled that with their emergency line. When the guy came out to fix it, he said, “Just so you know, if the chair ever acts up like that again, as long as you got the remote on you or somebody's there with the remote, the remote will work the chair, even though the chair itself, the handle thing won't work.”If she would have just told me that to begin with about that but no, they never told me anything other than that I gotta wait and it’s a holiday weekend. It’s $33,000 and they couldn't even come out and fix it, not until they felt like it. Maybe it isn't so much Bruno, but Bruno goes through them. I'd never do it again. Never.
Reviewed June 27, 2025
My husband was in the hospital and we were thinking before he came out of the hospital to get him a chairlift. This way, he's able to go downstairs better because it's gonna take time for him to get better. My son inquired where to buy it and somebody recommended Bruno. He made the appointment, and they came over. The gentleman that came over was very nice and we ordered the chair right away, which was delivered just a few days after. So that was good.
The lift looks like it's a good quality. And I was surprised that it fit. Because my stairway is not too big, it’s very small. When they were installed, I tried it and it fitted perfectly. I even have room to go downstairs if I have to go down without using the chair. We had some shelves too and they didn't have to take off the shelves. They're still there and everything worked out great. I like it a lot.
I was very happy about the chair that I recommended to my son's house too. Because when my husband is going to come home, we’re gonna visit him sometimes. So my son also got this chairlift. They installed it last week in his house.
Reviewed June 26, 2025
I'm 88 years old. I'm at the age where I don't want to fall. So, I had the VA investigate it. They said that I qualify. So, they installed the Bruno stairlift. It helps me go down the basement. The installation went very smoothly. I stayed out of their way. Within a couple hours, it was installed. From the time the installer got here to the time he left, it was about two and a half hours. The walk through took about 10 minutes and it was very simple.
Reviewed June 26, 2025
The Bruno stairlift fits very well. It's something I need and it’s great. It has helped me tremendously.. It has a very good quality. I was having trouble going up and down the steps. I talked to my doctor about it. And he felt that the stairlift would help me as it was getting very, very hard for me to carry any groceries up.
Reviewed June 26, 2025
The salesperson was amazing. There was no pressure. He was very kind, helpful and knowledgeable. When I asked about his expertise, not just because he was trying to sell me a product, which one was better than the other, he was honest with me. I just wanted to know what other feedback was. He indicated that there's less defects associated with Bruno. I've got a lot on my plate and I don't need something to go wrong.
Installation was amazing. I was home and the gentlemen were very efficient, quick. It's great. I love the safety features. I had occupational and physical therapists assisting my husband for the first time on the chairlift.. We were learning at the same time. The chair would beep for a certain reason and I told them that something wasn't right. And we were able to figure out what that was and take care of it.
It fit perfectly. I didn't have to change the integrity of the stairwell. I didn't have to remove the railing which was another reason why I went with Bruno.
Reviewed June 26, 2025
I called Bruno up and asked them to come out and install a stairlift. They had it in stock. They were out here a day later and the installation went smoothly. It's for my wife and it helped. She can get upstairs now to her craft room. It works great. I can walk up and down the stairs. I have to fold up the chair wherever it is to get past it, but that's easy to do. It's a good stairlift. In fact, we've been thinking about putting in the second one to go downstairs.
Reviewed June 8, 2025
A friend of ours recommended the company. When the fellow came out, the unit that he recommended was the Bruno. The installer did a very nice job. They finished it in a day. My wife, who could not go up and down the steps, is now able to go to the cellar and I am too. It seems to be good as far as I can tell.
Reviewed June 7, 2025
The technician was very sufficient. He acted like he knew what he was doing. My great grandkids think the stairlift is a real ride and I let them do one trip only, just to let them go upstairs and back down, and that was it. It is not a play toy. I’m very satisfied with the Bruno stairlift.
Reviewed June 7, 2025
My mother is moving in with us and she will be living upstairs, but she can't get up and down the stairs. Cost played a large role in our choice to get Bruno. The installation went great. It took the installer all in total, about three hours. We've run the stairlift a couple of times and it seems great.
Reviewed June 7, 2025
The Bruno stairlift is perfect. It's a lifesaver. I'm no longer a prisoner in the upstairs part of my home. I couldn't get downstairs and now, I can move around with ease through the house and it's wonderful.
I’ve had it for several weeks now. It's for the main house. It's a bi-level home. It goes upstairs, into the main part of the house. The stairlift comes in from the lower entrance, from the garage, into the family room. Then it goes upstairs. It has all the bells and whistles that I can ask for, with all the safety devices. It's just terrific.
The installers were really very efficient. They put the stairlift in within a matter of about 5 hours. And they were very professional, polite, and neat. They cleaned up after themselves.
Reviewed June 7, 2025
Bruno stairlift is great. The only thing negative would be they only brought two stairlifts. It's supposed to be three, with one going down the basement. I have to get down there to flip and reset breakers, and it's the same length of steps as the one upstairs going to the second floor. Getting around with the stairlifts is great. I use it going into the garage a lot. The experience with them is fine. It’s what I need to get around my house.
Reviewed June 7, 2025
We were looking for stairlifts. We talked with different companies and decided that we were going with the one out of Laconia and they had Bruno. I'm thrilled with the stairlift. It’s made my life a whole lot easier 'cause I can go up and down the stairs whenever I want to now. Before, I had to have somebody with me and it was difficult. The stairlift is good, but I have a complaint that it's very, very noisy.
Reviewed June 7, 2025
Bruno installed the stairlift and it works wonderfully. It has helped a lot. It's sturdy and it fits. It was customized to our house and it works very well. It’s indoors and has a ramp outside. It was very good service. The installer was a very nice guy and if I need anything else, I'd be happy to have him back.
Reviewed June 7, 2025
I got the stairlift for my mom and it’s been working out great. The salesman was very pleasant and really easy to work with and he answered all my questions. The installation was great. And the quality is good, although I hear the clicking as it goes over the screws.
Reviewed May 31, 2025
Overall, I had a good experience with Bruno. The quality of their stairlift is also good. Personally, it matters that their stairlifts are made in the US. I initially considered other brands but chose to go with Bruno because they had better online reviews.
Reviewed May 30, 2025
I bought a used Bruno stair lift before I bought this last one. I installed it myself and hit the circuit board. With that, the stair lift went out, so I got another from Bruno. The installation by their team took a while. During the installation, they put some sort of support on it, and it was not working out. So I took a video of what it’s doing, and sent it to Bruno. They had to come back and redo it, and it took them a few times to get it right.
The new stair lift is built pretty good, but to me, it's not as sturdy as the old one. I liked the stability of the chair of my old stair lift. Also, the new one costs a whole lot more. I paid $300 six years ago for the first one and $4,100 for the second one. Overall, I'd recommend Bruno. Other brands made more noise than a threshing machine. They tried to get us to buy something else, but we did not like that at all.
Reviewed May 30, 2025
I was going through another rep, and I found out they were crooked and doing things underhanded. I didn't do well with it. I talked to another person, and they recommended Bruno. So I called the representative from Bruno and basically told him, “Look. This is what I got. I'm a pilot. I'm out of town. I know what I want. I just need someone to come out here and measure it, take a look at it.”
He gave me the down-low on everything, especially where I thought that I could get breaks and deals on. He laid it out. “Listen, we can't do that. It's against the law for us to do that,” whereas this other company was doing that and still charging me as much. I went with Bruno after talking to this guy. They were very upfront about everything and told me how it would go. I said let's make it happen, and it happened.
My son was there for the install. It took about two hours and was very uneventful. The guy was very nice and it went very smoothly. My mom's been using the stairlift, and she's very happy with it. I like what I see and the stairlift serves the purpose very well. It was worth the money that I thought I could have saved by going with another company. I bought the straight indoor stairlift for my mom, but it makes life easier for me. The website was very good too. That's where I got the original number for Bruno.
Reviewed May 22, 2025
My husband got Parkinson’s along with the hip surgery. We went over to our neighbor who had the Acorn and tried that just to see what they were all about. But we decided to get Bruno because they seem to have the same quality and the VA was involved.
The stairlift works out great ‘cause my husband can get up the steps and he’s not struggling. Also, the local company that did all the measurements and installed it was very prompt and wonderful to work with.
Reviewed May 22, 2025
It's been good. It was for my husband, and it's just made it very easy for him to go up and down the stairs and not worry about losing his balance. The VA took care 100% of it.
Reviewed May 22, 2025
I first heard about Bruno through the VA. Their customer service is very good. He can now get out of his basement apartment.
Reviewed May 22, 2025
My husband cannot walk up a flight of stairs without being out of breath and uncomfortable for about 15 minutes. We chose to put in the stairlift as opposed to moving and it’s really good for my husband. It helps him a lot. It’s manufactured in the US too, which is extremely important. I'd recommend Bruno. They also have the best warranty and they’ve got a 5-star reputation.
I'm not quite sure how to work the railing, though. It’s motorized, and it comes all the way down to the ground and it could stay there as opposed to going up and down every time you go. Every time you go up, the rail goes up and it sounds like a piece of construction is beeping loudly. Every time you go down, it makes the same noise. There's a way to keep it in position and not have it move but it gets in the way so people want to move it out from the floor. When you want to leave it stationary because no one's coming over for a while and you don't wanna hear the beeping sound, I haven't figured out how to do that yet. That is very annoying. If they could get rid of beeping sound, then it would be perfect. I don't know a way to soften it and they didn't tell us that it was gonna be like that when we bought this. The other thing is they told us that if we wanna leave it in one position so we're not dealing with the stairlift going up and down all the time, to click this red button. It doesn't work, though. It still keeps going.
Reviewed May 13, 2025
We went to a home show and saw Bruno, and we went with them. My husband has used the stairlift a couple of time and he is happy with it. It is very good.
Reviewed May 12, 2025
The VA purchased a stair lift from Bruno Independent Living Aids for my father-in-law. Both technicians who came for the installation were absolutely fantastic. Mike, the older gentleman, did the initial measurements, and explained to me exactly what he was doing from start to finish. He was the most thorough and super informative.
The quality of the lift is great. However, it does come out a little bit wide, and we figured it out when the technicians were here because they were even questioning how wide it was coming out. Since it's a curved stairlift, and one of the posts at the 90-degree angle is larger, the stairlift sticks out further into the walking path going up and down the stairs to leave room for clearance. Also, we can't fold the chair up so we have to squeeze through to get past it at the top. But that's just a design flaw in the house, not a design flaw with the chair itself. It's just the top of the staircase is a little bit narrow.
With the Bruno stair lift, my father-in-law is able to get up and down the stairs without the risk of falling. He's still struggling to learn how to use it properly, but it's working. It's just a learning curve for him.
Reviewed May 10, 2025
The Bruno stair lift installed in our house is great. My wife uses it. However, I haven’t received the price as of yet and this will be covered through a senior citizens’ organization.
Reviewed May 10, 2025
Bruno Stairlift was highly recommended to me. We had it installed on our straight stairs upstairs and downstairs. It’s fine and we were very satisfied with it.
Reviewed May 10, 2025
I went with Bruno because when I called to make an appointment to get an estimate, the representative showed up, showed me the equipment, answered my questions, and quoted me a price that I could afford. The stairlift was installed on the first floor, and it’s used for going up or down. And I thought they did such a nice job installing it. They showed up on time. They showed me how it worked. They were in and out of here, and it was good. And I got a thank-you note from the guy I bought it from. So, I was impressed with their professionalism.
Reviewed May 10, 2025
We didn’t specifically pick Bruno. The stairlift came through the VA. The installers knew what they were doing, but it took some time.
The stairlift looks pretty good. It’s sturdy, looks nice, and it’s not overly bulky. It’s much safer for my husband to go up the stairs now after his massive stroke.
Reviewed May 9, 2025
I had to have two hip surgeries and I couldn’t get up and down my steps. I got the Bruno stair lift and it’s been wonderful. The quality is good too. I would recommend them.
Reviewed May 9, 2025
We needed a stairlift because my husband is in a wheelchair, and the VA took care of everything. The representative who came to the house for the sales visit was nice. The installation was scheduled a week and a half after the visit, and it was installed within just a couple of hours. And everything went smoothly during the installation. The installer didn’t bother anybody. He was quick, polite, and he didn't leave any mess.
The stairlift has been installed for almost a month or more now. And the quality of it was great. We appreciate it very much because it allows my husband to go from upstairs to downstairs and out through the door. Because we were loading him in a car from upstairs, and we were pulling up in our yard with the car, and it was all muddy. This way, we go out through the sliding doors when we get downstairs and onto the concrete and then to the car. So, it’s really been a convenient source of getting into the car when we have to take him to the doctors or church or wherever.
So, it's been a great stairlift. It is easy to use and convenient. It’s a lifesaver. And it gives you more freedom.
Reviewed May 9, 2025
We got the Bruno stair lift for my husband through the Veterans Administration. It’s absolutely a life-saver, and my husband is really taking advantage of it. The presentation was absolutely perfect. The installation went quick, and the installer who came out was very respectful. The quality of the stair lift is great and it’s working perfectly. It’s very satisfying. We appreciate it.
Reviewed May 9, 2025
I am 91 years old and one of our difficulties at this age is bringing the groceries in the house. We had to bring the groceries in the front door, put them on the floor, walk up the steps, take a couple of bags with us, go back down and get some more. The VA said I should have the stair lift. They chose from the three bids, and they are the ones that got in touch with these people. I got to choose only the electrician, and I had to call one. An electrician came out here, worked on the electrical wiring, and gave me a bill for it. Bruno Independent Living Aids continued the work from there, and did a great job installing the stair lift. The stair lift is smooth, quiet, and comfortable. It has excellent quality, and helps us in a lot more ways than one. I can get in the chair, my wife can hand me the bags, and we can take them to the upper level. It helps tremendously.
We didn’t have anything to do with the price of it except paying $450 out of pocket for the electrician, which I shouldn’t have had. It should have been the VA. Now, I took that bill from the electrician that we paid to the VA and told them what was going on so I could be reimbursed. But nothing ever came of it. Good thing we didn’t have to pay for the chair. So that was a blessing.
Reviewed May 9, 2025
The Bruno stair lift helps my wife get up and down the stairs. It covers 8 steps of the stairs. I have been in the construction business my whole life, and I can say that the stair lift looks good to me. When we needed their help, they were always there.
Reviewed May 9, 2025
I love Bruno. The technicians were great. The first one came and did most of the work. Then the second one was done with his job, and he came and helped finish it up. We had two stairlifts put in, one upstairs and one down. And one of them, when it would be at the top of my stairs, it was beeping. So, he had to come and replace them. And he did.
They were so polite. They were great. They told us all about them. Because I’ve never used a stairlift before. And this is a 1980 house, and it’s got narrow stairs. There’s about a foot between. But they just showed us how to use the stairlift correctly. And they told us that we should have it serviced every year to 18 months. And they were wonderful. I couldn’t ask for two nicer people.
Reviewed May 9, 2025
Everything has been positive, but they could make the footrest bigger because a lot of older people can’t bend their knees. My wife can’t get her feet on the rest. She’s just hanging over the footrest.
Reviewed May 9, 2025
The Bruno stairlift is my husband’s and he’s loving it. We had it installed on the stairway which is central in the house off the living room to the basement. I think it’s great and meets his needs. This would help our plans to stay in our home long term for sure.
Reviewed May 9, 2025
My neighbor, who is a businessman, was kind enough to do all the investigating of the stairlift brands for us. We purchased Bruno because we trusted his judgment. We’re very pleased with our stairlift, and it’s been very convenient for me. Their customer service has been very good.
Reviewed May 9, 2025
The Bruno stairlift has definitely helped out a bunch. It’s convenient to get us up and down the stairs with our bad knees. The quality was really good, and the guys that installed it were excellent. Overall, we’re totally impressed with the company and the stairlift.
Reviewed May 9, 2025
I enjoy my Bruno Stairlift very much. It’s very durable. I looked at two or three other brands but didn't go any further than that. I didn’t have much choice about the price so I just went ahead with Bruno and did it.
Reviewed May 9, 2025
I'm satisfied with Bruno. The quality is good and the price is cheaper. That's why I chose them and I would recommend them. The stairlift has made life much better.
Reviewed May 8, 2025
Someone from Bruno did the demonstration, was patient and explained everything in detail. His conduct was wonderful. My father actually got on the stairlift, went up the stairs, and came back down the stairs. Everybody's excited about that because it gives him his own independent part. Everyone else was helping him up the stairs–my sister, my mom, and me. It was taxing. Now instead of us helping him upstairs to go to the bathroom and having to use the commode downstairs, he can go upstairs to the bathroom himself, which is fantastic.
When he goes up, my mother may occasionally walk up alongside of it. But the quality is very good. I've looked at it and it seems to be very stable. It was wonderfully installed. I can't say enough about it. I'm just happy that my dad has wanted to maintain his level of independence. I talked to him the other day and he said, “I'm beginning to feel independent. I can do things for myself.” That's fantastic!
Reviewed April 29, 2025
The Bruno sales rep was well informed. the stairlift fits into my stairwell nicely. I'm lucky that it wasn't a curved stairwell. We would've probably ran into problems and more money. Having the stairlift is convenient. It comes in handy. It makes it a lot easier on me. I use it almost every day ‘cause I have to go out and wash clothes and put clothes in the dryer.
Reviewed April 29, 2025
Bruno's representatives were very good. We have a few minor issues with the stairlift but it's nothing major. My mother in law has a real problem with her one arm. So occasionally, she'll hit the button improperly, and sometimes it pops off. So, that's a little inconvenient for us. Also, it doesn't always swing out when she swings it out and swings it back. Then when she gets into the chair, she has to jiggle it to catch so that it goes up and down properly. It's not any issue with Bruno itself. It's just the model of the chair, and it's something we can live with. It's helped tremendously. My mother-in-law wouldn't be able to get up into the kitchen without it.
Reviewed April 26, 2025
My mom got sick and she could not climb stairs, so we ordered Bruno in 2004. This year, the old Bruno would not work anymore and they could not find parts. So, I got another Bruno because I liked it a lot. The installation was wonderful They came and they put it in in an hour and a half, and I was very happy.
I’m in an older house and my stairwell is wider than most stairwells. It fits nicely in my stairwell and people can get by even when I’m on it. I use it all the time, and it has been performing well. I need its functionality because I have trouble going up and down the steps and walking. Also, the price was very reasonable. The stairlift makes life easier for me. Overall, I am very pleased.
Reviewed April 25, 2025
The other company did not follow up so I went with Bruno. They're good quality. I like that you can haul everything from the basement upstairs on your chairlift and then pull it down with the remote. The quality is great. I love it. Their customer service is great all the way around. Overall, they were excellent.
Reviewed April 21, 2025
My daughter was here and she called somebody from Alabama that she knows who installs them and they said that Bruno was one of the highest ones they install. The reps came and looked at the situation and took a few measurements. I have an extremely wide staircase in my home, and so there’s plenty of room for people to go up and down. The chairlift is up in the start position and down in the start position, and its performance is very good. Having it helped quite a bit because I was having trouble walking up and down the stairs. With the product, I just hop on the chairlift and ride up and back down.
Reviewed April 20, 2025
Bruno is a very good company. When their representatives came to do the estimate, they were complete gentlemen. They weren’t sloppy but were well‑dressed, clean‑cut, and explained everything they were going to do. It just felt right.
I told the girl yesterday how professional they were and what a good job they did. Their phone personnel are very helpful too. I can’t say enough good things about them.
I called them back and they came right out. When they ship the stairlift, they make it a little tight, so he just had to loosen it. Now I’m getting a shower installed, and I’ve asked to come give me an estimate. I’d recommend Bruno for anything they do.
Reviewed April 19, 2025
I’m scared that when we get to the top and turn to get off, we might lose our balance. So, we’re going to put a bar up there to hold onto as we get off the chair and stand up. We’ll install that ourselves. Other than that, we have no problem with the stairlift. Everything looks fine and we really enjoy it.
The stairlift is supposed to hold up to 400 pounds. My husband weighs a little over 300, so it’s sufficient for him. I weigh about 145. I don’t use it every day, maybe once a day or every other day.
The steps on our stairway are only a half‑step, not as wide as they normally should be. The installer had about a size‑13 shoe and his foot didn’t fit on the step. It was hanging off the end. He said, “No wonder you want it.” So, it’s really a blessing. I believe we’re going to get a lot of good use out of the chairlift.
Bruno did an excellent job. The man who came to put in the electrical plug worked really well and really fast. You’d never know it wasn’t originally there because it blended right in. And my husband said the chair color actually matches the wall paint. I wish we’d done it years ago.
The VA was the one that got us the chairlift, so I had to go with what they offered. But I’d seen it at the health place and liked how it looked. I like the chair and how it’s set up, plus we’ve got a seat belt on it.
I’ve been recommending it. I told people it’s a blessing. I have a cousin with an elevator in her house, and she said she wishes she’d gone with a chairlift. She said the elevator can get stuck between floors. With a chairlift, you can move furniture in and out easily. That was one of the main reasons I wanted one.
Reviewed April 19, 2025
The stairlift is in the way when I’m trying to get up and down the stairs. They told me it wouldn’t be, but it is. When I talked to them before they put it in, they said it wasn’t going to be like that.
I’m pretty disappointed. I’m the one who takes care of the house, and it’s hard for me to get up and down the stairs now. Doing laundry and everything else has become a hassle lately.
My husband and my brother‑in‑law use the stairlift, and it helps them. It does what it’s supposed to do.
Reviewed April 19, 2025
The stairlift has been very helpful and gives her dignity, but we have a few issues that keep her from being completely independent with it. She needs a button on the handles to go up and down instead of that little side button. It keeps falling off when she hits it wrong, so I ended up Velcroing one of the remotes to the handle.
The stairlift goes to the top of the steps and has to rotate for her to get onto the landing. She can push the button to unlock it, but she can’t physically rotate the chair herself. A control panel in the arm with a simple button she could press to rotate the chair would be fantastic.
Right now, she can ride it up, but she has to wait for someone to turn the chair at the top and again at the bottom. If she could rotate it on her own, she’d be fully independent. She still depends on us to use it.
Reviewed April 19, 2025
The Bruno sales person came out and did about a 10 to 15 minute presentation explaining the stairlift to me. They made me real informed about it. When it was installed inside the house, it took about two to three hours to complete. It goes straight up and down and beeps when it gets to the top and the bottom.
The only thing is my hallway ain’t that wide, so I have to sit sideways and go up and down the steps. But that’s no problem.
The stairlift helps a lot. I’m staying in my home and I got no intent on leaving. I had a good experience with Bruno. They’re worth it.
Reviewed April 19, 2025
I had my sister move in with us and we had some stairs to get to her room. So we had to install a stairlift. We searched around and looked at different models and makes and Bruno made the most sense for what I heard as far as reliability and the ability to get repairs if needed.
The Bruno sales rep did a good job. I had probably three or four companies show up and the one I for sure didn't go with did the worst job. But the other three did all did really good jobs and it became a matter of price and backing and what they had in the area as far as service.
The Bruno Stairlift worked fine, but it was noisy. And we had to have the whole bottom replaced and it was bad. It was under warranty. The stairlift was still working, but you could tell something was really wrong. So they replaced the whole bottom end of it, the motor and the batteries. They just shipped a whole new section. And once we got that in, it ran quietly and it's worked just fine.
In terms of price to quality comparison and Bruno was the most reasonably priced, they had good reviews for functionality and it remained working. It had the price and quality that we really needed. It was just a straight shot. There were no curved stairs. There wasn't anything fancy. So we got the intermediate model.
We had a wide staircase that went straight up. It was an extra wide staircase and this was just the ideal situation as a straight rail. They could put the rail right on the floor and we had plenty of room to get by and it folds up if we need to. But it worked out well.
Although it shouldn't have worn out within eight months that we had to have it replaced, the stairlifts was the only way that made it possible for us to have her come move in with us. And she's very happy with it.
Reviewed April 18, 2025
The stairlift is for older people in the church who would prefer using it rather than navigating the stairs. The cost was competitive, and it performs as expected. We’re satisfied with it.
Everyone Bruno has sent out has been very professional and a good representative of the company. My only outstanding issue is I’m still waiting to get the permit approval, and Bruno is waiting for the city inspectors to follow up.
We got multiple quotes from different companies but decided to go with Bruno. It’s a more robust‑looking system and looks better engineered, with those hydroformed aluminum or steel rails.
Reviewed April 18, 2025
The chair is lovely and does the job. I’m using it for all kinds of things, like sending stuff upstairs and downstairs. I’m very happy with the product so far. The technicians were okay, and when I called Bruno direct in Wisconsin, they were very nice.
The only thing I would suggest is including a simple pamphlet. They give you a booklet with specifications for the install, but not something directly explaining how to use it. For example, I didn’t know the chair can swivel. My husband discovered that. They should include something that says, “Pull this lever and the chair is going to swivel.”
We did have a little hiccup when the power was out for four hours. During that time, the chair kept beeping and then it started to talk and tell me that, "You need to charge the battery.” Once the power came back, it worked fine. I would just like to know how long it can operate without power before the battery runs down completely.
Reviewed April 18, 2025
I have been trying five years to get this thing. With the stairlift I can breathe again when I get to the top. Before, I had to sit down. And not only that, I had to run to the bathroom as soon as I got to the top. So, having it affected me quite a bit. The installer was nice and he worked hard. He did not explain too much because he was busy, but when he got through, he told me a few things. The only problem I have is that I have narrow stairs, and the rest of the people in the house has to go around it. It is hard to squeeze by, and it is less than half of the distance on the stairlift. Still, overall, Bruno’s service was good.
Reviewed April 18, 2025
I use the stairlift quite often, and it works well. There are times when I can’t walk at all because of lower back pain. The bottom feels a little loose, but it still gets past that. The screws might be loose.
The stairlift doesn’t have a curved bottom. It’s the one where a two‑foot section comes out, goes over, and then comes down. I think it was the $3,000 model.
One guy came out, and he was really nice. He’s the one who installed it. He said it would take a couple of hours, but it ended up being more like four. We didn’t mind, though. I only dealt with him, and everything went great.
Reviewed April 18, 2025
The Bruno presentation went well. They didn’t push anything on me and were very professional. The stairlift has been helpful. It’s heaven‑sent. It’s first‑class quality and really nice. We installed one curved and one straight.
Reviewed April 18, 2025
I went online and just Googled for stairlifts. I was looking at Bruno and another supplier, and aside from the price, I saw good reviews online for Bruno so we went with it. The sales rep consultation went well. The installation was very quick and professional. It took less than an hour. The quality is excellent and we’re very satisfied with it.
Reviewed April 17, 2025
I checked for stairlifts online and Bruno came up first. I liked that they manufacture their stairlifts in Wisconsin. Since I’m in Chicago, I felt better knowing the company is nearby.
I looked up prices online and saw they ranged from $3,500 to $4,500 for a straight stairlift with no curve. When Bruno told me the price was $3,950, that was perfect. Everything I read about the stairlift showed it had everything I needed. I said, “Okay, do it. It only took about four hours to install. Our stairlift is straight up and down and very quiet, not a single noise.
The stairlift’s safety features work perfectly. When we come upstairs, we unlock the chair, turn it, and move into position. But if it’s not locked back in place, the chair won’t move. That’s the safety feature. Once it locks, it works exactly the way it should. I like that.
The only issue is the seatbelt. To secure yourself in, you have to pull it all the way out straight, and that’s a bit of a problem. But we don’t use the safety belt, so we don't mind.
On the very first day, it wouldn't start. I called the installer, and he answered immediately and told me what to do. It wouldn't start because it wasn’t locked. They’re good people. Other than that, I’ve never called them because I haven’t needed to.
The Bruno representative showed me everything during the presentation. The main structure inside the stairlift has a lifetime warranty, like the brakes, rollers, and the motor. The battery has a five‑year warranty, even though the batteries only cost about $50. There’s also a one‑year labor warranty. But I don’t think anything will go wrong. So, no problem. I'm satisfied.
Reviewed April 17, 2025
Bruno is in Sioux Falls, so they are close to us. We needed the stairlift, and it has been working great. Tony, the guy who installed it did a very good job. He also showed me how I could get in touch with him if I have any trouble.
Reviewed April 16, 2025
The stairlift has been very good for my wife. She weighs 300 pounds, and I wanted to be sure it was strong enough to hold her. So far, she likes it.
Reviewed April 16, 2025
I have a relationship with the company that installed Bruno, so I went with their recommendation. I’m delighted to have it, and it is working very well. The quality is excellent, and it certainly helps me since I have difficulty going up and down stairs.
Reviewed April 16, 2025
The Bruno stairlift is very quiet and goes up and down easy. I like the way it’s made and the quality is very good. It made it a lot easier for me to go up and down the stairs. The technician who installed it was great and everything went fine.
Reviewed April 15, 2025
The VA provided the Bruno stairlift for me. I didn’t have to do any research or figure anything out. They just sent it over and had it installed. It’s a good product and it’s rated at 500 pounds. It’s doing amazing for me.
Reviewed April 15, 2025
It works fine and has helped a lot, but there’s a small noise as we go past the middle where it’s connected. We didn’t have it in the beginning, but after a couple of days, it started making a disturbing noise when we crossed the middle of the rail, halfway up or halfway down the stairs. We have not contacted Bruno about it yet.
Reviewed April 15, 2025
We live below street level. There are at least nine steps going up to the street level. And to go out the back way, there are even more steps. We have a carport in the backyard. Before having the Bruno Stairlifts, I wasn't able to get out for doctor's appointments. It was recommended by the rehabilitation company. It’s very comfortable and I'm very thankful for it. It's of good quality. We've only had it here for a week, and hopefully, the ones that were outside won't be damaged from cold weather or snow.
Reviewed April 15, 2025
The Bruno Stairlift was primarily purchased for my wife and it had nothing but a positive effect on her life. I use it occasionally, but she uses it daily.
We've had it for over a year and the experience with the dealer has been absolutely wonderful. They were on time with their delivery. They did a very neat job with their installation. We developed a little bit of a problem a few months back where the motor was making a noise and they came out and they replaced the brushes and that didn't really solve the problem. So Bruno authorized the installation of a whole new motor, an updated version that doesn't even have the brushes that the first one had.
They had to make sure that the dealer had done all of the things that Bruno was recommending they do before they agreed to replace the system in full. But once they were satisfied that everything that could be done had been done, they made no arguments and sent a complete replacement motor. Everything but the seat and the arms was changed out. Everything that the dealer did, they were doing in direct contact with Bruno. I'm very fond of them.
Reviewed April 15, 2025
I was disappointed with the Bruno representative. They were very good when they first got here, but they led me to believe the stairlift would be installed within about two months of their first visit. Then a month after taking an $8,000 deposit from me, they called and said they were only just starting the process. It would take another three months from that point.
They were very efficient during the installation. We had the stairs built an extra four feet wide so the lift wouldn’t interfere. I don’t really need the stairlift yet, but it works fine. It’s very smooth and dependable.
Reviewed April 15, 2025
What I did was ask my neighbors. Some told me which brands not to get, and Bruno wasn’t among them. Other than that, I called Lang Medical. I think Lang has a very good reputation, and I went with what they carry. Bruno was their recommendation and what they installed.
The quality seems fine. I’m actually considering getting a custom one that wraps around to make it easier for my husband to get on and off. It’s for him. Maybe if you make those too, then I’d stay with your brand. We just didn’t have that option at the time because he was coming home and we needed one installed right away. But I have no complaints about the product at all.
It’s a good product and it’s serving its purpose for us. I think my husband is more debilitated getting in and out of it than I expected. That’s why I think we need one that wraps all the way to the bottom of the stairs.
My husband’s mind is still working just fine. He was an engineer, so he looks over the whole thing and understands it better. He’s okay with everything.
I don’t like having a stairlift because of what it implies, and I definitely don’t like what it’s done to the décor of the house. But it’s allowed us to stay in our home. Otherwise, we wouldn’t be able to. So, it’s fabulously effective.
Reviewed April 15, 2025
The stairlift has made a world of difference, because getting up the steps would have been almost impossible for me. I would’ve had to stay downstairs most of the time. It’s great.
The stairlift is quiet, smooth, and it functions. This is a replacement unit. I also had a Bruno before for 15 years. The installers were on time, efficient, and cleaned up. It was perfect.
Reviewed April 4, 2025
I did a Google search on stairlifts and found Lifeway Mobility, one of Bruno’s distributors in Chicago. When we visited them, Bruno was one of the brands they sold, and it was the one they had in the showroom to demonstrate. We thought it looked like a good solution.
The guy came to my house, but there was a little snafu. They told me someone would come out, but on the day of the appointment, I waited three and a half hours for them. I finally called, and they said I wasn’t on the calendar.
The guy rearranged his schedule and still came the same day. He was very pleasant and very informative, and he went over everything thoroughly.
The stairlift works fine for our purposes. We got the model one level up from the bottom. I think it’s the Bruno Elite. Everything functions the way it’s supposed to. It’s nice and smooth going up and down. I took off the stairway railing because they said it would give me an extra three or four inches of clearance.
It’s a decent‑size stairwell, so it fits well. The stairlift stays out of the way. When it’s at the top or bottom, you can use the stairway without any problem. It fits nicely in the space, and you don’t feel like you have to squeeze around it.
We installed the stairlift in anticipation of my mother moving in because she has mobility issues, but she hasn’t moved in yet. My kids, who are in their late 20s, have used it a couple of times. I tested it myself, and it works very smoothly. You could say it’s slow, but it’s not supposed to be fast.
It’s giving my mother access to the upstairs, where the only showers and the laundry facilities are. The alternative to this $6,000 stairlift was a $30,000 first‑floor bathroom renovation, so it made a huge financial difference.
It’s also going to allow my mom to be more independent. When she wants to take a shower or do laundry, she’ll be able to do it on her own. So, it’s really going to help her.
Reviewed April 2, 2025
My wife fell a couple of times on the steps, and I had a stroke, so they thought I needed a stairlift. We started researching, and I went through all the different stairlift companies I knew of.
Then I checked with the VA and found out they were going to pay for it, plus it’s made in the USA, which is something I look for. That’s who the VA has the contract with, and that’s how I found out about Bruno.
The stairlift works, but I’m not sure it has improved my life. I did fine on the steps before, but everyone thought that at my age, 86, I needed one.
Reviewed April 2, 2025
We have nine steps getting up to the door, and my wife is physically impaired, so she needed a stairlift. We got Bruno because it seemed like a good company, it’s made in the USA, and the guys who installed it were good. The stairs were wide enough to accommodate it, so it’s not really in the way. Most importantly, my wife can get up the stairs now.
Reviewed March 28, 2025
The Bruno stairlift is a very good quality. We purchased the stairlift that goes straight up and there are several attached in between each floor of the building. It has improved the lives of a lot of our residents and employees as well. We're able to get things up from one floor to the next without the strain of carrying. It has also assisted with our residents as well, especially with us having more elderly residents here. So the assistance of having that as a relief has helped them greatly. So far, everything has been well. There hasn't been anything unsafe and it hasn't had any breakdowns.
Reviewed March 28, 2025
The VA was the one who chose what stairlift I should get because they pay for it, and they chose Bruno. But I am happy with what they picked. It looks like a quality product. But I am still trying to get used to it. And I’m having a little bit of problems when I go down to the basement trying to transfer from the stairlift into the wheelchair or some other kind of chair. We haven’t figured that out yet.
And being that Bruno is manufactured in the US is pretty important. ‘Cause I’m getting sick of these companies that are manufactured in China. And then when you try to get ahold of them, but you can’t get ahold of them for love or money. So, I have to learn to start looking and seeing where these things are manufactured. ‘Cause if they’re manufactured in China, I’m not buying anything anymore, which is probably almost gonna be impossible in the United States nowadays.
Reviewed March 27, 2025
I purchased a Bruno chairlift through DME Elevators & Lifts, and the experience was excellent. After ordering it, the installation was completed in two days, and the installers did an excellent job.
I live in what I’d call a basement condo, and there are 18 stairs to reach the first floor. There are three sets of stairs, one from the kitchen to the landing, then to the right leads to the front door, and to the left goes into my garage where my cars are parked.
The builder cut the stairway going up to the garage short and pitched them too steeply. The landing at the top is only about 3 feet by 3 feet. It’s amazing I haven’t fallen from top to bottom, because there’s barely enough room to open the door and step out into the garage.
And if you have groceries, it’s really difficult, he cheapened the design. I’m surprised no one’s gotten hurt. Before my back surgery, the day I went to the hospital with the paramedics, I fell five times, three of those on those stairs. Thank God I fell forward, not backward. Now that I’ve had those nine stairs installed, it’s made a world of difference. I’m very happy with it. The quality of the stairlift is great, and the price was under $4,000, which I felt was reasonable.
Reviewed March 27, 2025
The lift is something we needed. We got it more for the elderly that come and visit us, but we also use it on occasion because my husband has a bad knee and I have a bad back. At first, my dad kept giving me some literature he got from the AARP magazines. Another brand was strongly recommended to us. I looked online and found 101 Mobility. We talked to the salesperson who was very knowledgeable and honest, and he told us about Bruno, that it’s veteran-owned. My son is a veteran as well. That and all the information he gave us helped us make the right decision, and we went with Bruno. The quality is perfect, and the price is good and within our budget.
Reviewed March 27, 2025
Everything is going well with Bruno. My mother uses it twice a week to go to physical therapy and it's worked every time. We haven't had any major issues. Lifeway Mobility who was the one who did the install. They even provided us with an extra electronic box to put the chraging device in and protect from the rain just in case it does get rained on. They were very quick about installing it. They said that it would take two weeks before they could get the installation in, but they did it within the next week.
The only remark that she had while using it was the footrest. It's a little small. So when she enters the chair and turns the Bruno into the position to go down and up, she has to put her legs on that little platform and sometimes her legs have to go backward a little bit because her legs are shorter. Other than that, it's worked well. It even works through rainy conditions. Our front door has a hood over it and it's covered from the rain.
Reviewed March 27, 2025
So far, the stairlift has been good, and the quality seems fine. It wasn't our decision to choose Bruno. It was a bidding situation, and they were the low bidder. I did search online before considering them. As for the price, we thought it was more money.
Reviewed March 21, 2025
Everything was channeled through the VA. We got three quotes, three different vendors, and all the all the decisions were channeled through the VA. The sales presentation was all good. The Bruno stairlift is working well, and so far, functionality and performance have been good. We did have a small issue where because the weight of the foot platform, it was catching a little bit on the carpet of one of the top stairs and then stopping the chair. It only happened a few times, and then we got it figured out to where it doesn't do that anymore and it seems to be working fine. It helps a lot because his room is on the second floor, and because of his limitations, it allows him to navigate the stairs in a safer, less painful manner.
Reviewed March 21, 2025
I like the Bruno stairlift ‘cause the steps were killing me. I wish it was two inches closer to the wall but it’s fine, and I can live with that. I've had no problems with it. I can walk fine, walk a couple hours longer a day, and I got rid of my urinal in the living room. My insurance company chose Bruno. They were quick, courteous, and I had a great experience with them.
Reviewed March 20, 2025
I'm very pleased with my stairlift from Bruno Independent Living Aids, and I absolutely recommend it. I feel safe using the chair lift. Their customer service was excellent. The chair lift costs $4,500 which is expensive for a retired social worker like me. However, it has had a 100% positive impact on my life. The only thing that is slightly problematic for me is the footrest where I put my feet on to get onto the stairlift. I’m a big woman, and I’m afraid that it will break. I know it’s me, not the stairlift. What I should be doing is turning it around so it faces the living room so I can get on it more easily.
Reviewed March 20, 2025
I decided to purchase the chairlift because my husband was having equilibrium issues. Secondly, as far as why Bruno, I had done a little bit of research from a couple of companies and, quite frankly, Lifeway Mobility was the only one that responded and they had two brands. And because I had a 90-degree turn, they recommended the Bruno.
The company that installed the stairlift did a great job. We had one little issue within the first couple of days, however, and they had a serviceman come out right away. Something wasn’t greased enough from the factory, so the swivel locked up and wouldn’t work at all. My husband loves his toy, and he can now get upstairs.
The only negative thing is the small one-step turn. It costed us huge. If you have a turn in the lift, it becomes very expensive. The functionality of the unit is simple, and you just have to follow the steps. It is a little slow for my husband, but it is perfect for that we need. We thought before, “Do we stay in this house or do we move?” And by having this, it has allowed us to stay in the home we’ve lived in over 30 years.
Reviewed March 20, 2025
My husband has used the stairlift and it went great. We had to get one because he is getting older, and he cannot feel his feet sometimes to get him out of the way. So, we were worried about him being home alone with it. Installation went well, and the performance of the unit is good. Havin Bruno, hopefully, would mean that he won’t fall down the stairs.
Reviewed March 20, 2025
It’s great to have a stairlift from Bruno. I’m very pleased we got it installed. Before, I was only going up the stairs about once a day, coming down in the morning and going up at night. I could manage it, but I didn’t feel entirely safe. Now, I can get as much exercise as I want during the day without worrying about safely getting up the stairs at the end of the day. It’s a very good thing. It looks much better than I had feared. It’s been a very positive experience.
It’s a very fine product and seems very sturdy, even though I weigh only 110 pounds. Because it has curves, we chose the higher level, but the design is very pleasing and the color choice works well. I wouldn’t have minded a slightly creamier shade instead of gray, but the color we picked probably goes with about everything.
Our salesperson named Darren was great and inspired a lot of confidence that everything would work properly and fit correctly and it did. The installation crew was always very nice, and my overall experience with the team was excellent. People answer the phone when you call the sales office, and Darren responds promptly, which is very important.
It cost more than I expected, which made me wonder about the price. I feel fortunate that we were able to do it, but it would be nice if it were less expensive.
We rent a house every summer, and the owners installed a stairlift there on their own. I don’t know the brand, but it didn’t have that noise. If there were a way to dial down that high-pitched whine, definitely when going uphill, not sure about downhill, it would be nice. But it’s a minor issue.
We have a mid-park position about four stairs up and had thought we would leave the chair there. We can still see the top of it over the half-wall, so we decided to send it all the way to the top. It works well there, though, because the plug arrangement is convenient and it hides nicely.
We had to have the installation person come back for a very minor issue. Bruno didn’t include three of the support seats in the original installation. Our installer took temporary ones from the shop, they weren’t quite the right color, but it was hardly noticeable. He had to return later to replace them when the correct ones arrived.
While he was there, I mentioned a jolt I’d noticed. Apparently, a small piece was installed the wrong way, so he flipped it. It still causes a jolt in one direction, but he said it’s better to have it on the uphill rather than the downhill. I don’t remember the exact details, but flipping it improved the situation.
It’s a custom product made in the United States, so presumably they pay their workers decently. That makes a difference, if they want better-paid workers here rather than production overseas, That’s a good thing and I have no quarrel with it.
I was really startled by the cost, our installation was close to $25,000. That’s a lot of money. In the original proposal, there was an extra turn in the design that we weren’t sure we wanted. We didn’t think we needed it, but the estimator suggested it might be a good idea. He said he would provide estimates for both options, with and without the extra curve at the bottom landing.
When I mentioned this to Darren, he explained that the pricing wasn’t really up to him. My impression was that the base price already includes a certain number of curves, and the additional charges apply when more are added. So removing one would reduce the cost somewhat, but not as much as it seemed when it was originally added.
It actually looks much better the way it is. There’s a wall right across from it, so when I stand up, I can rest my hand against the wall while pressing the buttons and standing at the top of the stairs. It ended up being in a really good spot downstairs, and we definitely didn’t need that extra curve.
Reviewed March 20, 2025
The stairlift installed by Bruno is working well. It’s very safe and we haven’t had any issues with it.
Reviewed March 19, 2025
Having the stairlift makes things easier. We have a rather steep staircase and if I ran up that quickly, I had problems. But I don’t have problems now so it let me get from one floor to the next quite easy. I appreciate that and I’m happy with the product. Jonathan, the salesman, was pleasant to deal with and the gentleman who installed it was nice and did an efficient job.
Reviewed March 19, 2025
Bruno stairlift has made it much easier for me to go up and down. The stairlift helped me move up and down safely. The only issue is in the living room, the stairlift going upstairs. The technician explained that it’s really close to the wall. If they moved it closer, it might make it hard to grab the banister in an emergency. So they positioned it slightly away from the banister, and it’s working well for me.
I’ve been satisfied with the functionality and quality. I feel more comfortable knowing I am much safer going up and down the stairs. It took a while to get used to the beeping and how to operate it properly, but now I had it down pat. I feel safer knowing that if I don’t have anybody here. I feel very safe with the chairlift.
Reviewed March 19, 2025
Our stairlift is wonderful, and having it is better on my knees. It goes down to our game room downstairs and the laundry room. It has been working fine, and it makes life better. We bought it one day and they were here the next day, so it was fast. Customer service team was great, and during the sales process they were nice and courteous. In terms of price, they were very fair. We had another company and it was way out of sight. Bruno much better with the price.
Reviewed March 4, 2025
It did a good deal on that because I can go up and down the cellar steps. Before, it took me five minutes to go up and down. I had to go down one step at a time. I had to come up one step at a time. Now I go down there, and I don't have to stay down there either. I could just put the load of clothes in the wash and come back up. I go up and down sometimes three or four times a day with it. This is a lot better than I thought I was gonna buy. That'd be perfect. I have no problem with it. It's good.
Reviewed March 4, 2025
The stairlift is fine, but I don’t think I should have it because I’m pretty active. But my kids bought it for me. So, I have to look at it every day, and I don’t use it at all. I just have a big teddy bear that I strapped into the seat. Someday, I will use it, and I’ll be very grateful that I have it. But until then, it’s ugly in my living room, and I don’t like it. But the stairlift works fine. It’s a good product. But I have a banister, and I just use my banister.
And also, the only comment I have is that there are stickers everywhere. And from the couch across the room, I have to read that this is an Independent Living Aid model. I hope that they could put those somewhere else where I don’t have to see them, or make them less obvious.
Reviewed March 4, 2025
I’ve had trouble going up and down the stairs. I saw Bruno from a local paper, and it happed that the people in our pharmacy, they recommended that company too. So, we chose to go with them. The sales rep I dealt with was excellent, and that’s what prompted us to stay with them. I have the standard product that they sell and it fits into the stairwell very well. You sit there, bush a button and up you go. It works well.
What I liked about it is when he was explaining the installation, there were only a few bolts that go down into placing the track in place. So, in the future, if we ever decide we don’t need it, which is unlikely since I’m in my 80s, or if we want to sell the house, it would be easy to remove it, and that they do offer that service too. There would only be a few holes in the stairs, in the floor, and in the wall. We have a very nice molding on the side of the staircase, which they did not have to touch or damage in any way. So, it was a great installation. We are not concerned in the future if we ever want to take it out.
Overall, I’m very satisfied with it. It has made our lives much easier. I don’t have to concern myself in the evening when I’m tired and I don’t have to say, “How am I going to get up these stairs?” It was a good experience.
Reviewed March 4, 2025
Our straight stairlift was put in mainly for my husband and it has been a tremendous help. Customer service and the technicians who came out to install it were all fine. I’ve already recommended Bruno.
Reviewed March 4, 2025
I have a two-flight straight stairlift installed inside the house. I went with Bruno because it is local. On the day of the installation, they came in and did it in three hours. Overall, it is a good experience and the quality is good too.
Reviewed March 4, 2025
My straight stairlift has helped me get up and down the stairs. The technician that installed it was a very nice and knowledgeable gentleman. However, the man that sold me the product told me one price and sent me a bill along with the tech that installed it at a different price. There was $50 difference in what he told me and what I ended up paying him, and I wasn’t happy about that. Bruno's price was very expensive. Other than that, the stairlift is working fine. I would recommend the stairlift, but not the dealer.
Reviewed Feb. 27, 2025
The Bruno stairlift is top-notch. I got it through the VA, and they did a good job from sales to installation. It goes upstairs where the shower is, and it is tremendous help.
Reviewed Feb. 27, 2025
The veterans had set us up with three companies, and we could choose the one we wanted. They all came out separately and assessed the situation. All of them sounded good except one, who is really closer to us in distance. But they didn’t seem as efficient and didn’t really explain all the benefits of a chairlift. And of course, we were shown pictures. My husband chose the one we got because it looked very nice and looked like part of the house, so we decided that Bruno was the one.
We had no control over the price because it was taken care of fully. God bless the Veterans. We would not have had that chairlift if it hadn’t been for the fact that the veterans were there backing us up financially.
We didn’t really have that feeling of anxiety that it hadn’t come yet because they called us periodically to say when the things were supposed to come in and when they were going to be there. It took about three weeks till they could start the work, but they did a beautiful job. The two men that installed it were great and very careful that everything was put in correctly. They asked us questions like would we want the screws to go in the quarry tile of the floor, or do we want it to go in the wood. They checked this out each time to make sure that we would be pleased with their installation.
The experience with Bruno has been absolutely marvelous. It’s my husband who needed the chairlift. He doesn’t go up and down the stairs so many times a day like I do, but it’s a big help for him. He uses it more now and is very pleased with it. He’s starting tomorrow to have some more intense ** so he can get off of the walker and I’m hoping that someday he will be able to walk up and down the stairs without a problem. But I don’t know if that day is ever going to come.
My husband’s 91 and I’m turning 90 in two days. I can get up every day and do my work, and I thank the Lord for that. I don’t use the stairlift for my walking, but I use it to bring up a little load of wood or laundry baskets. It’s safer for me than me bringing up a load of wood. So, it’s a big help for us.
But not only has it been beneficial, but it’s a beautiful piece of art as well. It not only goes up the stairs but it goes around the bend and goes down further into the basement. It really is beautiful, the way they installed it. And there’s still plenty of room for me to go up and down the stairs with a laundry basket on my own. It’s the most wonderful thing that’s happened to us for a long time and we are so pleased. Also, in the brochure, it said that in one year, they’d come, check and make sure everything’s okay. So we’re very much calmed by that also.
Reviewed Feb. 27, 2025
I looked at a few other companies that had stair lifts and called another place, and it cost more money. Bruno was a little cheaper, and they could do it in a week because they had them in stock. That was good for my money. The installer who came was informative and courteous. The stair lift performs great, and I can go up and down the steps a little easier. I sit on it and it doesn’t knock me over.
Reviewed Feb. 26, 2025
My elderly mother moved in with us, and she couldn’t go up and downstairs, so we had finished the basement for her, and we needed a stairlift. We wanted her to be with the family and be autonomous as well, and the Bruno stairlift gives her that opportunity to still be active and be with others. We liked that Bruno is made in the US, from the Midwest, so we wanted to support something relatively local. Before we bought it, we went to the showroom so we could actually see it. They modeled it, we were able to ride on it, and then the representative came out to the house and talked to us, showed us beforehand how it would look and where it would sit. When they installed it, they showed us how to do it, how it would work, and gave us some tips, so they were very professional. It's very compact. Our stairs are narrow and we were concerned because the door coming up the basement was very narrow. They worked with us to make sure that it would be enough space where it wouldn't be a hazard, and it fits beautifully. It's not in anyone's way, yet it fits in a very small space.
Reviewed Feb. 26, 2025
Without the Bruno stairlift, I couldn't go up and down the stairs. It would be better if the seat were to fold up, but I understand why it can't go any farther because the chair itself rotates and the armrest would hit the side of the wall. There’s just a little bit of clearance for the rotation. But the stairlift is okay. I didn’t notice that it collects dust on the grease that's put on there, so that could tend to be a mess in the future, but it's fine. One thing I noticed is that there's a burnt smell and it could be just that it's working through its charging system. But it's not a problem ‘cause it doesn't flip any circuits or anything of that nature. I had a guy come back out and look at it and he said it’s just the way it is.
Reviewed Feb. 21, 2025
The Bruno stairlift has changed my life. There were days where I would just stay upstairs all day 'cause I couldn't make that trip. Going down wasn't too bad, but going up was. Now, if I forget something downstairs, I just hop on that and I go. I've had a lot of health issues* over the last couple of years, I have a two-story home, and there's 18 steps to get up to the bedroom, so I was falling and everything. It was my daughter who contacted Bruno and it was a no-pressure sale. The salesperson was friendly and very knowledgeable, told me it’s what I would need, and it was overall a great experience. When it gets to the top or the bottom, you can lift the seat and the arm up so it's up against the wall. The railing is bolted into the step, not the wall, so it can be removed without destroying everything, and somebody can go up and down on the side. I haven't had any problems with it. We even lost power and it still worked. It’s made me feel a lot more confident and safe going up and down the stairs.
Reviewed Feb. 20, 2025
I got ** in my back from the military and I can’t go for so far. I got a stairlift through the VA. They found three options with Bruno as the lowest bidder. The stairlift’s top of the line. There ain’t no room taking up on either one of them. It’s compact where it folds up and has safety features on it. It glides up and down easy too.
Reviewed Feb. 20, 2025
My husband loves our Bruno stairlift. He couldn't hardly get down and up three steps. He's gonna be 90 in July, his legs just don't work right*, so he’s in a walker. He had to go down with a cane, and I had to take hold of his hand and steady the cane. We have a niece that knew somebody who got Bruno through the VA, and that’s what we did. We've only had it for a couple of weeks, but it works great. Our steps are very wide, so I go down the side with him, and he sits there comfortably and unafraid. We can stay at our farm and at home because of the stairlift along with a walk-in shower and high-rise stool.
Reviewed Feb. 20, 2025
I did not get the stairs for me as much as for my brothers and sisters that visits. So, it’s been very helpful for them because my guest room is on another level. I got a couple estimates and Bruno’s was comparable. Also, the other people I talked to just wanted me to measure things and tell them, but with Bruno, it was a local service. They came out, looked and told me how it would work. They had a lot better customer service. The stairlift was installed quickly and efficiently, and seems to work very well so far. I haven’t used it yet but Bruno assured me that it’s covered.
Reviewed Feb. 20, 2025
We’re very satisfied with the Bruno stairlift. It's been great. My wife uses it to go upstairs. She has back problems* and can't do the stairs very well, so it's working out good. The sales rep explained a lot about parts and that other ones wear out faster or so forth. The guy that installed it did a great job. It didn't take him long to get it in, and everything is working fine. We're very happy with it, and we have no regrets.
Reviewed Feb. 6, 2025
Bruno’s warranty and the whole overview is good. Because of their ratings and the fact that other people had told me about it, I felt very happy that I chose Bruno. They were most economical and I liked the salesman that came. My husband and I needed a stairlift in our home as he had a ** and I have **, and going up and down the steps is very difficult for both of us. We got something where one person can come down when it's open. And if it was shut, two people could come. The stairlift has been wonderful and I’m very satisfied. It's a lifesaver and has made everything easier for us.
Reviewed Feb. 5, 2025
The VA got the Bruno stairlift for us and we didn’t have any choice. We don’t use it very much but it works all right. It helps us get down the stairs and we go down the side of it.
Reviewed Feb. 5, 2025
My husband cannot walk down. We have five steps in the house and we need to go to the doctor’s appointment. So, we have to have somehow find some way how to get him down the five steps. I had asked two other people, and when the social worker came to see my husband, I asked her if she knew anybody who installs those chairs. She made a call and a little after, Bruno called me back in two hours, which I like. Others would tell you to get back to you and they never do.
The installer was very good and professional. He was a little sloppy at the beginning to run the line. But, I called back, and he came and fixed it. The stairlift we got is wonderful. My husband sits there, and then he is up and down just what we wanted. Without the chair it won’t be possible to take him to his appointment, as he cannot even walk down one step by himself. The performance is excellent.
Reviewed Feb. 5, 2025
Our daughter found Bruno online and we like our experience with them. The three-curved stairlift makes it possible for my wife to go up to her sewing room. It is important for us that Bruno is manufactured in the US, and the quality of the lift is excellent. It was worth the price.
Reviewed Feb. 2, 2025
We had a Bruno stair lift that was installed for my mother from the main floor going to the second floor. She was in a nursing home and came home for a week. It was a lifesaver. But it was costly. $4,000 is not easy to pay. I don't think I’m satisfied at the price we paid, but it was a necessity and it served its purpose. I also compared pricing from some companies, and Bruno was comparable. Still, we only used it for one week.
What pushed me over the top to go with Bruno was the sales staff. He provided me with more information I could ever want to know in a lifetime. There wasn’t a single question I asked that he didn’t have an answer for. I can’t really say too much good because he was just on point with everything. I could’ve gone with a cheaper company, but I needed to feel comfortable that who I am speaking with understands the product. I felt completely comfortable in speaking to him. It wasn’t necessarily the price or the name. The sales guy knew his product, and he sold that. He informed us that within one year, if we found that we wouldn’t have used it, there would be a buyback for $1,000. He also was very receptive to the fact of when we needed the stair lift installed and was helpful with that. I was very satisfied with him.
There was a discrepancy in the time that we were waiting for it to be installed. We were told one time, but it ended up being four hours later. They kept saying they were on their way, but they weren’t really accurate in that. Everything was okay when it came to putting the item together. I wouldn’t say the installer was overly friendly, but he did the job quickly. Everything worked as needed.
Reviewed Jan. 30, 2025
James' mobility status had decreased, which made us interested in purchasing Bruno stairlift. We have two flights of steps in order to get up to the bedroom. And his biggest problem was negotiating the steps from the first floor to the second floor, which is where the bedroom is.
We initially called and made an appointment with another company. We made arrangements for them to come and give us an estimate. It was outrageous, so we declined that. We have to investigate further to see if there's a company that can accommodate us within our budget.
James told his friend what had happened. And then the friend said she knew someone who had used Bruno. She sent us the number and told us to call and try Bruno. They came and did an estimate.
It was reasonable. Plus, they were able to do what we wanted to be done in terms of installing the stair lift. They were fantastic. They came in one day, like a couple of hours. And the stair lift was in. We've been riding up and down ever since.
It doesn't take up that much room because our staircase is pretty wide. And it folds up compactly, once we go from point A to point B. You have room to actually navigate the staircase. I love it. I didn't want it, but now that it's here, I don't know what we’d do without it.
It has improved our lives. When he had appointments, getting him from up here, downstairs wasn't too bad. Then he had to negotiate another staircase down to the basement, to the garage, to get in the vehicle to go to his appointment.
He used to get stressed out, tired, and fatigued when he knew he had to go out to an appointment. And when he returned home, negotiating from the first floor up to the second floor to get him back up the stairs was very bad.
But now that the stair lift was in, he's much calmer. He doesn't mind going for his appointments.
Reviewed Jan. 29, 2025
As far as the construction of the unit itself, it’s fine, but when it was installed, there was misalignment on the rails. It’s spreading the rollers on the chair because I can see the tracks now. They said it’s a common problem with Bruno stair lifts, but I think they just installed it incorrectly.
When I called, they said they followed the specifications for installation, so they’re not going to do anything about it. I’ve asked them for a full refund, and one of them will come ahead and remove it, but that hasn’t happened.
They charged a grand for two-and-a-half hours of work, which I thought was ridiculous. I wouldn’t recommend it at all, with my problem not being fixed. At this point, it would need four rollers replaced because they’re already being chewed up.
The customer service was very nice, but I don’t think they really know what they’re doing. I’ve been in contact with Bruno over email and sent all kinds of stuff so that they know what’s going on.
Reviewed Jan. 29, 2025
Our friends love the lift we got from Bruno. We bought it for them so that they could use it when they come over. The quality is very good. We checked with a number of people and chose to go with Bruno because the cost was reasonable.
Reviewed Jan. 29, 2025
I went to the only Bruno place here in Lubbock, Texas, and they had already ordered one for me, so it was sitting there, waiting, but the doggone Veterans Administration put on a Harmar, which wasn't worth crap. I told them about it and they said they would exchange the Harmar for a Bruno.
Originally, they had put on a Bruno. I was mistaken in that I thought that I could not use the tailgate of the truck with a lift on it. So, I went to the guy here in Lubbock and had him remove it, and he sold it and then paid me about 50% of what he sold it for. Then the VA came out and put a Harmar on, and showed me that it won't interfere with my gate because it opens up.
But that sucker didn't work well. It kept trying to close it. You know how when you're through with the lift and nothing's on it, it just raises up and then closes next to the tailgate? It tried to do it with the scooter on it. It almost closes it, and then it just drops and the scooter bounces.
So, they came out and said they’ll get rid of it. And they said the reason they didn't mention Bruno is because there's very few suppliers in my area. I told them I knew one and they’ve already got one sitting there, waiting. They told me to take it and they’ll pay for it. It's a much better lift. It's quiet. It’s strong. It looks better. And it's much easier to open up to get into the tailgate. It's got a big handle on it. And you just pull the handle back, and it unlocks it. And then you just push the lift out of the way, and then you can drop your tailgate. It's very easy to use.
I only had one problem with it, and it's a serious one. The little arm that comes down and then attaches to your scooter to hold it to keep it from falling out, it got loose. It came down all right, and it touched the scooter, but it didn't hold it. When I turned a corner going left, it came completely off and fell out in the street. I wouldn't have known it except my son was driving behind me. He stopped and picked the scooter up. Then I took it back to Upward Mobility who put it on and they tightened it again. I like Bruno much better than the other brand.
Reviewed Jan. 29, 2025
My husband uses the Bruno stairlift, but he's in a hospital bed downstairs now. I use it occasionally too, and it's working fine.
We purchased the stairlift because we didn't think my husband could do the stairs. But then he has declined a lot so he couldn't use the stairs t ll. That's why we purchased it. The Bruno stairlift has only one little track along the wall and the whole stairs is open. Using it is very simple. You sit on it, press a button, and you go up. And then it turns when you get to the top and you get off.
Reviewed Jan. 29, 2025
I've had the Bruno stairlift for less than a month and it has been aggravating. It's noisy and sounds like a train running. The representative that came out was all right, but the price was terrible. The installation was also awful. They first cut it too long that the door wouldn't open, then they had to cut it down and it's still noisy when it goes up and down. They're supposed to be sending me a new carriage.
Reviewed Jan. 29, 2025
The Bruno stairlift is working just fine here. After purchasing it, they came and put it in. The installation was done in about two and a half hours at the most. It fits just well enough for me. One set of steps is a little bit narrow, but I fit sitting on that easily. The upper one is a little bit wider, so that works even better. We can even put washed clothes on it and send them up. It functions well, is really quiet, and helps me go up and down the steps. We've had no trouble with it.
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