Bruno Independent Living Aids Reviews

My wife dragged me to the store and the showroom and tried the Bruno stairlift. We bought the least expensive one, but it's everything we need. It's extremely well built and I never expected it to be so sturdy. The installers were great. I expected them to be here all day, and they weren't. Two guys measured the stairs and cut the rail so it would fit perfectly. Then, they installed the stairlift. We didn't have an outlet close to it, but they found one in the dining room that the stair backs up to, and we ran the exposed wire around the door frame and hooked it up so it's invisible. They tried creating an outlet in the wall of the closet adjacent. But I never knew there was a conduit and a laundry chute on that wall, so we couldn't get it in there. So, I patched the wall after they left with a metal patch.

I had 13 stairs and I had to go up and down to my shop downstairs, so the Bruno stairlift made it easier. It helps my wife with the laundry, too. It’s straight and just goes up and down. We've only used it for a couple of weeks and so far, it's been good. The installation was very good. The installer was very neat and explained what he was doing.

We had complications with a previous stairlift and I've had it fixed. At one point, it wasn't working and the person who installed it was no longer in business. So we got another company to come out and assess through my son’s Medicaid waiver. He's six-foot and 280 pounds and they recommended that the Bruno stairlift would work better for him and his size. The seating and the material are much better. The track is much sturdier going up the stairs and it’s working a lot better. The other one was jiggling and jangling midway, and he was panicking going up the stairs with it. Bruno has been great. I was surprised that it's a much better chair, and it was cheaper.

I had the stairlift installed from the living room to go upstairs to the bedroom. It seems to be very quality-driven, and I'm very pleased. Bruno had some information at the rehab center, so I knew if they recommended it, it would be good.

The stairlift is working very well. I like it. I got the straight model and it goes upstairs. The quality is really nice. I love it. My insurance covered it and then the installers went in and installed it the same day. They came on time. Everything was good. They were very, very good people. They talk to you about how everything works, and if you have a problem, just call. I really liked them, so I would refer them.

I like that Bruno products are made in the United States. I have two sets of stairlifts, and they're both Brunos. My house is a split entry. You come in, and you go up five steps, and there's a chairlift there. From that foyer, you go down seven steps, and there's another one there. The installers came from Stairlift Pro, and those gentlemen were so nice and informative. I thought the installation would take all day, but it did not. My husband said they were fantastic. We've only had it here for three weeks, and it's been a blessing here. Bumping down the steps on my bum and then going up like a dog was just not doing it. I love my chairlift. It seemed like its quality was much better than some of the other ones. It's efficient for me. It's easy to use.

The stairlift is on the first floor and goes down to the basement. So far, so good. It made my life a lot easier. The guy that I dealt with was great. Everything's working good.

I had a great experience with Bruno Independent Living Aids. Their customer service was superb. Also, the installer was easygoing. He instructed us properly how to use the stairlift. I did minimal drilling. He didn't have to go around through the wall to plug it in. It was great. The chair rotates, but the glide goes straight up and down. It's perfect. I recommend it.

We got quotes from three different companies, and they all recommended Bruno. We have a split-level house, so we had two stairlifts installed, and they're working great. One stairlift comes up from the basement to the landing pad, and then we have another stairlift that goes through the landing pad to the main area of the house. It worked out better for us to do the straight model. The stairlifts give us a little bit of hope that we will stay here longer. It's of very good quality. We haven't had it that long, but so far, no issues, and it’s made life easier for us. It would be nice if it was cheaper, but for the product, it was worth the price. I would highly recommend Bruno.

I looked up the reviews and went with Bruno. We had the stairlift installed inside, going straight up to the second floor. It was great. The installation guy was nice. My husband loves the stairlift. He does not crawl up the stairs anymore.

Sometime in the summer, my mother and father are moving in to live with us. My dad can't do stairs too often, so a stairlift would assist him as needed. Then, in case my mom's back fails here and there like it has in the past, that would offer some way of her getting up and down the stairs as well. So, we purchased one due to the physical need of our parents. There were two that were offered based on how our setup needed to go and the Bruno one's mechanical parts were not exposed. It seemed more like part of the staircase versus this contraption being bolted down. So, we went with the Bruno one mainly for appearance, but also for the ease of use. The fact that they're made in Wisconsin, which is close by, was a clincher, too.

My husband has dementia and he has trouble with his mobility. The shower is upstairs in the house, and the main is downstairs. When we went to the doctor at the VA, he was the one who said, “I think you need a stairlift.” Bruno Independent Living Aids' installers were on time. It took them less than two hours to get the stairlift in and set up. They ran me through everything, had me ride it so I knew what I was doing. It was perfect. They were great. The stairlift is a wonderful thing. It’s great for my husband. I have to run the remote for him. I’m very pleased.

The chairlift is working like it's supposed to be. But the right arm is a little bit heavy for me to lift up and down. I'm not using it all that much, and my knees are really, really bad, and I need to be. But my stairwell wasn't really wide enough for this. Because when you're sitting down in that chair, it looks like your knees is about to go in the wall. But it's not Bruno's fault.

We purchased two straight stairlifts from Bruno, outside and upstairs. They're of good quality. We had an issue with the charging, but that wasn’t because of the lift. That was operator error, so we were able to fix that. The technician came out and everything’s working well now. I think everybody has to find a product that works best for them, but our Bruno stairlifts work well for our needs.

We got a Bruno stairlift, and it's perfect. We got it through the VA. It was the best one for my house. It works out very well. It's so easy to operate. It's made our lives so much easier. My husband is handicapped. He couldn't go up and down on the floor. Now, he can go downstairs with ease. We're very happy with it.

Get a Bruno Independent Living Aids stairlift. It's wonderful. We have it inside our house and it goes straight up and down. We've got two sets of stairs - one going down and a turn going down a lower level. The installation took two days. The gentleman was so sick the first day. I wish he had waited another day or two because we're elders did not want to have somebody coughing and carrying on, but his workmanship was excellent.

We applied for Habitat for Humanity and got a straight up and down stairlift for my 87-year-old mom. Bruno Independent Living Aids was the contractor and they were very professional. Installation didn't take a couple of hours and it was all great. The stairlift keeps my mom from having to go up and down the stairs. She has a heart condition and she uses that quite often. It's been a wonderful asset to her home being able to go up and down the stairs. I've never had one before, but we think it's good. It looks sturdy, reliable, and comfortable. Overall, Bruno is a good company and we’ve had good experience.

One of the better quality stairlifts available but Caveat Emptor! Rather pricey. Spend $5000 on a lift and when no longer needed you’ll be lucky to get $500 for it. They don’t depreciate like a car. Why? Purchase used or homeowner installed many companies won’t touch it or charge DOUBLE their usual rate. You are often on your own. Bruno tech support is non-existent for the homeowner. You are advised to contact a dealer. Dealers and service companies are FOR PROFIT and prey on the disabled who can often least afford. Quick to sell. Slow to respond if issues.

I researched online on what the best stairlift was before I bought Bruno. It seemed like it had the best warranty. It’s the Cadillac of stairlifts and has a sleek design. It is installed inside my home and goes straight up and down the stairs. The installation went great. Carl came out first and talked to me about the Bruno stairlift. I decided on the bigger seat and they ordered the parts. When the parts came in, he called me and gave me a few days to choose from for installation. I picked Tuesday, and Justin came out and installed it and it was ready to go.

I fell down my steps three times when I was on my phone. Having our stairlift installed through Bruno Independent Living Aids inside the house wasn't hard. The stairlift goes straight up and down. It goes from the basement all the way to upstairs. We've already recommended Bruno.

The Bruno stairlift is economical and affordable, and our overall experience has been excellent. Quality is good. It fits in good in the contour and hardly noticeable. It's comfortable riding on it. It doesn't jerk and shimmy. It goes right along. I liked that the stairlift was manufactured in the United States. I don't think it made a lot of difference in choosing it, but I liked it when I got it.

My experience with Bruno was quick and efficient. The gentlemen who came out, to put it all together, were very pleasant. They did their job well and were courteous as far as being in anybody's way. And my husband has used the stairlift quite well, and everything seems to be fine with it. It does what we hoped it would do. And my husband's very pleased with it. Their customer service has been great as well. We're satisfied with Bruno.

Bruno was the only company I knew of in Champaign. The stairlift goes straight up one flight of stairs. It was rather expensive, but I like it.

I got a Bruno stairlift for the inside staircase to my second floor. When I looked up the companies that did this, there are bunches of them. I belong to a senior citizens center, and they run ads for various things. There were two companies. Bruno was one, and there was another one that offered to do stairlifts. The other company seem to have more variety of services than Bruno does but what convinced me to call Bruno exclusively was that in their ad, they said they were family-owned. It's been my experience in life that companies that are family owned have somebody at the top that's really concerned and considerate about the quality and everything to do with the company, particularly their employees. I didn't even bother to call the other company. I don't need any of their other services. All I needed was a stairlift. Bruno does other things too, but they emphasized the stairlift.

I have *arthritis in my legs, and going up and down between the two stair floors of my house was very hard. We got a stairlift from Bruno. My son searched it for me, and he found out that Bruno was supposed to be the best. The installers were very professional. They came at a good time and got everything done in one day, which surprised me. The stairlift works fine. It's sturdy and it helps me because I have 11 stairs to go up to my bedroom, and I would have had to change one of my downstairs rooms into a bedroom if I didn't get something to help me go upstairs.

I had a friend in Sacramento whose husband was ill. She put a stairlift in, and she was satisfied. The communication with Bruno was fine, especially the young man who installed the lift. It's sturdy but I wish it was smaller. I talked to the repairman and I told him that it wasn't responsive at the top of the stairs and I would have to jiggle it to get it to check in. He told me I could use it for a while and it would work better. He also told me that it’s covered into the warranty.

I got my Bruno stairlift primarily because I'm going to have surgery in March for my knee*. So, I got it ahead of time. But I really haven't used it, other than a couple of times just to try it out. It's good quality and I would recommend it.

Several years ago when I was thinking about purchasing a stairlift. I contacted a few places. Westchester Stairlift responded, gave me a thorough review, and I held it for several years until I actually needed the first stairlift, and that was when I contacted them and they honored their first outdated proposal with a new installation. I got a Bruno stairlift and it is fine and accurate. As far as I know, it's about as limited, which I need for relatively narrow staircases. I have only one real problem with it. There is a paddle shifter on the arm to go up and down with. It constantly breaks. I finally had to order what seems to be a very expensive plastic part myself to make it a little more usable. In other words, it isn't a good design. It breaks very easily. Other than that, I have no real complaints with Bruno at all. It performs as well as I expected a stairlift to perform.

The Bruno agent was very good. She was really a beautiful person. She gave us a lot of information. She gave us confidence to order the chairlift. My husband said the stairlift is nice. But I found a little piece of metal on the stairs one day. It obviously came apart from the machine. Also, the machine thuds on the floor. It's a little snug on my husband's legs, so he has to move them so that they're not bumping into the top of the stairs on the right side. We have it connected to the wall. There's not enough room for the legs.

We had a stairlift at our old house, but we moved and had to get a new one. The company we bought the stairlift from worked with Bruno, so that’s what we got. It was the only one they were selling. I called numerous companies, and most of them all just dealt with Bruno, so I didn’t have a whole lot of options. The installers came out and put in the stairlift and the total installation took about seven hours. They were very good, but the project manager wasn’t great.