Bruno Independent Living Aids Reviews

It took too long to have the Bruno stairlift delivered and installed. We tried to get it in July but didn't get it until the last week of October. It was involved with the government and anything that has the government okay on takes forever. For somebody who needed a stairlift like this, that was awful. But so far, so good. Once you get the hang of it, there are no problems. It moves slow enough, but it moves. That's the main thing.

On the lower end next to the living room floor, the stairlift gets hung up. We don't know what's causing it. We'll wait a minute and push the button but it still won't go on. We have to do it three or four times until it breaks loose and would go on up the steps. Other than that, Bruno is a good company.

Bruno's scooter lift is effective in the sense that it's making me mobile. I'm using it on the back of my SUV so that I can carry my mobility scooter. When they installed it, I wish they would have asked more questions because they tapped into my electrical system on my vehicle when there was already a plug available. But other than that, they did a good job. They installed everything and everything works.

We heard that Bruno is a good make and it's much cheaper than the other ones. It was explained to us very well, so the only thing that I wasn't sure was I thought that the stairlift turned automatically when it got to the top. But that's okay. We would do it manually. Other than that, it's performing well. It goes up slowly like it's supposed to do. My wife has been using it now and she thinks it's good. Before, she was leery about the height. But it's no problem now. It makes things easier and changes it. My wife can now use the upstairs if she wants to get something, and that's where she has to use it to take showers.

I'm about 270 pounds. This stairlift takes me up better than my other stairlift did. I was gonna try to get one for downstairs because I can't get down to do the laundry. My wife and I gotta sit down on the steps and go one at a time and that's the same way coming back up. This stairlift helped me a lot. It does everything I want it to do. If I'm upstairs and my wife's got a basket or something I gotta take back up, she'll put it on the chairlift and take it up to me and I could take it off. When I come back down, I sit back down and come down. It makes it a lot easier for me.

The stairlift works well. It's been wonderful. The installation was very nice and clean.

Working with them was fine. The rep was nice and he explained everything. The price was reasonable. The installation tech was neat and the lift itself is of good quality.

The chair lift should have stopped when it reached the unfolded bottom power rail extension but continued down. My father could have been severely injured had my mother not noticed the rail was going into the back of the chair. My concerns are why are there not any safety sensors preventing from this occurring to these power rails. This is an major failure in your power rails for the safety of the user. We decided to replace rail with manual rail because of our traumatizing experience with the power rail.

The sales rep was great. He came in, showed us what he had, and we ordered it, then the installer came and put it in. The installer was very easy-going, explained things as he went along, and told us how to work it properly. He was really good. We got the straight indoor stair lift, and it has made it a lot easier to get upstairs. It has a seat belt too.

We have a Bruno stairlift and it's a lifesaver. It is one of the best things that's ever been. As far as the price, I was hesitant. We had the money because we've saved. It's a lot of money. We were surprised that Medicare didn't pay anything on it except the taxes, but that was $300. It's expensive but it's a necessity. The quality is A+. My husband said, “If you hadn't kept on to me, and we had not got this when we did, I would never be able to get up those stairs.” Our bedrooms and bathrooms are upstairs. So, it saved our life here because I couldn't get him up those steps, and I knew that he was struggling more every week.

Justin was great, and Jody, who represented the office, was wonderful to deal with. She explained everything thoroughly. They did everything they said they were gonna do. They stayed on schedule. Most pleasant people I've dealt with in a long time. We were very happy with the process from beginning to end. I went to Bruno's website a number of times and it was very good. The video was helpful as well. I like the features of the chairlift itself. I like its ease of operation the most. It's quiet and it does the job. It's as close as they could have gotten it to the wall. It's a straight stairway, and so there's no automatic lift at the end of it. It makes life easier, particularly going up the steps.

Bruno's rep answered all the questions and tried to explain everything clearly. He was a nice person. Also, the installers were a father and son and they did a great job. I don't like it when I fold the bottom side, it's a little sharp. I also don't like the color, but the stairlift works excellent and that's what I want. I take my mom from the stairs to the first floor to the second floor. It is good quality. It changed our life.

The rep seemed very confident and knew a lot about stairlifts and about his product. He had a good price. We're impressed with the stairlift. It does what it was advertised to be. It appears to be well-made. It's relatively quiet and it functions well.

The stairlift looked like a good option. I went to YouTube and Bruno has more than one of videos showing how it works indoor and outdoor. I started searching for businesses that sold them. Bruno had a phone number to call. So, I called it and left a message. The next day, I got a call back from this company in Tacoma which is in the western part of Washington. They referred me to this company in Coeur d'Alene, Idaho which is an hour and a half from here. In the meantime, I made calls to some of their competitors. And it turned out that in this region where my wife and I live, the only company that follows up and provides customer service is Bruno. I got responses from North Carolina, Florida and different places. But all they wanted to do was either send me the equipment and install myself, which is illegal, or they would hire a contractor to install it. But I'm not gonna get customer service in Florida when I live in Washington State.

Jake was the sales rep who came out and he was very thorough. He was there during the first part of installation and he explained things to me. The installation took about an hour and they cleaned up. My wife has tested the stairlift and she said all is well.

I had to get a chairlift to utilize my basement so I called. The sales rep for Bruno was very good and explained very well. The installation was fine. But there are a couple of issues with the quality of the chairlift. One issue is it'll go by to stop for the activation switch when you're back to the wall. If you go by, it'll go by to stop a little bit. And you gotta swing it back so it will activate. The chairlift is a little wobbly but it works. I can get up and down to the basement now. My wife likes the chairlift very well too. Right now we're working on the basement so we use it quite a bit. My wife uses it to take the laundry down. She puts the laundry in the basket and goes down with it. All in all, Bruno is pretty good.

We got two Bruno stairlifts. We got coming to our foyer. We got one that goes up to the upper level, and a separate one that goes down to the lower level. We use them on a daily basis. What else is handy with the stairlifts is for groceries. We would have one person in the upper level and another in the foyer, and we can put bags of groceries on the seat and send them up, have the person on the upper level take them off the seat and set them on the floor and send the unit back down.

Everything went very smoothly. The installer was very informative and showed my in-laws how everything is gonna be put in and the ease of operation. The stairlift is very simple to operate and maintain. I like the rail and how it was installed and placed on a wall. Everything looks very sturdy -- something we'd be able to get years of use out of.

The installers installed the stairlift and they didn't talk much. They left remote controls, but they didn't tell me how to use them or even tell me that they were leaving them. They also took out my banister, which I was really hoping that they could raise the banister a little bit and still keep it in. But so far, the stairlift has been okay. The stairlift has gonna do wonders for me 'cause I'll be able to go downstairs, and I haven't done that in three years. It'll help me a lot.

It was a great experience with the Bruno sales rep. She did a wonderful job explaining everything and going through the different styles and options that they had. The installers were great and professional too. They did everything and explained everything. The stairlift fits in very well. There's a landing, and they made that adjustment wonderful, so there's no delay and my mom's going up with ease. She doesn't feel like she's gonna fall down the stairs. She has sore legs, so that eliminates some of the soreness with her walking up and down the stairs.

They referred me to a service in my area which was great. They sent a rep out and they measured the stairs. Then they set up a timely appointment in a couple of days. The installer was very neat and we went over how to use it. The rack and pinion made a clicking noise but he made an adjustment. That slowed down the noise a little bit. The ride was good but it's a little bit slow. I thought it would be a little faster going up. Other than that, it was a good experience with them. The stairlift doesn't take up much space.

I liked that Bruno's distributor was close to my home. When I called, the staff were extremely knowledgeable and friendly. Also, they were able to accommodate me and set up the stairlift in a reasonable amount of time. The sales rep that came out was extremely knowledgeable. I like that he had worked with the company. It's a family-owned company, so they worked for many years with the Bruno product and other stairlifts. I felt like it was somebody I knew. The install was fine. They did it fairly quickly. The turnaround time was also satisfactory. So far, everything runs as it should. It's easy to adapt to. It's a good product. It’s not a hard to operate machinery, and I like it.

I looked at a whole bunch of chairlifts on the internet and Bruno came across as the best one. Plus, somehow, I got the impression that Bruno had a capacity of 600 pounds, but it turns out that isn't right. It was 400 pounds. I still chose Bruno because it had a more of a higher weight capacity. The guy that came out to measure the stairway was very professional.

The rep was prompt and he did what he said he was gonna do. He measured everything and made sure that the unit would work in my location. He showed us how to work it and explained everything. The stairlift is a little close to the doorway, but it works well. It's doing what it's supposed to do so it's a help to us. It's good quality. The price was a little high, though.

Bruno Independent Living Aids is a company someone you could consider and call because we're pleased with them and we've had no problem. Thank God everything works fine, and we're happy with them. The rep came in and measured the steps. When they came back and put the stairlifts in, they showed us how they worked. It took half an hour. We only have seven steps on each of our two stairlifts. Everything was great. The lifts help us get down the garage and get to the car to go to doctors and cancer treatments. They're a very huge help.

Jason, the sales rep, took all the measurements and told us what would be involved in the installation. It went very smoothly so, we were very happy with his presentation. The Bruno stairlift fits very nicely into the stairwell. When everything is folded up, we still have plenty of room to walk up the stairway. We're fortunate we've got a wider stairway than some that Jason was telling us. He said some of them get tight or narrower. We have plenty of room to walk up when the chair is either at the top or the bottom. My mom likes the stairlift. She gets on it and knows how to run the switch and where the chair needs to be. When it gets to the top, she knows how to turn it. She'd get off and then reposition it, so it could sit at the top of the stairway so she could use it when she comes down.

The company that installs the Bruno stairlift came out and the installers were very professional. They did a good job. They explained to us exactly what they were gonna do, how they were gonna do it and made sure that everything was okay with us. Before we even realized it, they were done. The stairlift looks nice and seems to perform well. It's been very helpful. We also have a wheelchair lift on the back of our truck and it's a good quality piece of machinery.

The salesman was very kind and considerate. I have a small house, so a different apparatus had to be used to get the track all the way down. It’s very tight at the stairs in the front door but he took his time and measured carefully, and explained everything to me. The people who came out were professional and thorough. They did have to come out again and adjust it. Terry, the rep, is not good at getting back. When I complained about the adjustments that I needed, I had to wait a week. There was definitely a lag time there. But maybe they're really busy.

The salesperson was very nice. He told me about the company that installed the stairlift is family-owned, and they had the equipment in-house, so they were able to do it quickly. For the most part, the stairlift is good and it looks like it's put in well. It definitely makes the stairs a bit skinnier now, especially at the top where the walls come in a little closer, but if we send the chair down to stay on the first level, it's perfect. It's tighter up there to get up and down, but people can still come up and down alongside of it. I'm a little heavier as well, so I get nervous going up. In general though, it does its job, so I'm happy. The Bruno stairlift will help us stay in this house a lot longer. Also, my parents visit, and my mom can't do stairs anymore. For her, the stairlift is a lot of fun.

The stairlift has been very good. It helps me out a lot getting up the steps. The sales rep was nice too. The installers were able to put it in. But you have to put the seat up to get past.