Bosch Appliances Reviews

We purchased a fridge, double stove, dishwasher and cooktop. Spent $20,000 for the package. All 18 months old. Now having issues with control panel on stove. Bosch tech was here today and told us we need to replace control board. $700 in repairs costs. We thought we purchase quality. Looks like we purchased garbage. Stick with GE stuff. Likely to be more reliable for 30% of the cost of Bosch.

After much research and consideration, we decided to invest in what we believed to be a top-quality appliance, Bosch's $2,000 benchmark dishwasher, touted as the best dishwasher one could possibly buy. Our excitement quickly turned to frustration when, within just 30 days of purchase, the dishwasher ceased to clean dishes on the bottom rack effectively. Promptly reaching out to Bosch for assistance, we were hopeful for a swift and satisfactory resolution. A technician was sent to our home, who then proceeded to suggest that the issue stemmed from our misuse of the appliance, advising us to "properly" load the dishwasher and to use the "correct" soap.

Decided to add this review because I am now in the market for a refrigerator and have decided to buy a Bosch unit. I purchased my stove on January 2016 and have been very happy. This was and has been my only Bosch appliance thus far, and I have not had any problem with it. This stove was a game changer because I dislike electric top stoves. I love the dual functions of having a gas top and a convection electric oven. I use the gas burners less than the electric oven. With a family of 5, I have used the stove so much in the last 8 years and no problems, thank God.

I purchased 2 top of the line crystal dry dishwashers from Bosch about 1 year ago. 1 has cleans ok (not great but ok). The other has not cleaned properly since it was purchased. Bosh originally said that the heating element was bad and had it replaced. It still doesn't work. I've spent dozens of hours on the phone with Bosch trying to get it serviced. I was told that they don't service my area (Main Line Philadelphia) and that I need to have an authorized provider fix it but their providers are booked and won't service it. After more calls to Bosch, they said they arranged to have their provider come fix it, but I never heard back. I followed up and was told service would be scheduled but again it was not. This has been going on for months.

$1500 for a compact dryer and the wrong adapter. Called, texted, emailed. They keep you on hold forever then disconnect. Used to that with companies at the low end but you pay more but here, don't seem to get more.

We have recently decided to throw in the towel on Bosch Appliances. In part because we seemed to have purchased a lemon – gas oven range (Model HGIP056UC/03) that experienced multiple failures. The other factor in our decision was the poor Bosch customer service. The range was purchased new and in the short 2.5 years that we have owned it, there have been 3 unrelated failures. The warming drawer had a mechanical failure; some piece on the back drawer hinge broke and it would not operate properly. This happened within the 1 year warranty period. The second failure was the main control board, which happened after the first year of operation and prior to the range being in service 2 years. Bosch’s less than stellar warranty did not cover the control panel failure and we were forced to pay $450 to have it replaced.

It was absolutely horrible!! We sent them serial numbers after contacting the company sending us the information and still the serial numbers were wrong!! The information on the appliances makes it so difficult to give the correct serial numbers!! I believe you really don’t want us to get the rebate!! This is the worst possible experience I have ever had! Because of this I will never buy Bosch appliances again and not recommend them to anyone else!!!

I own a Bosch French refrigerator 800 series. What a waste of money. For the price of this refrigerator it is made incredibly poorly. For example, in order to close the refrigerator on the right side there is this attachment that more or less rotates its snaps in order to keep the door closed. After less than six months, this piece broke and had to be replaced. I could not go through Bosch itself as it had no service in my area and they wanted to direct me to another service under them. Instead, I went to the company I purchased it from and they sent one of their technicians and replaced that part. Two weeks later the same issue is occurring.

Overall I am less than pleased with my Bosch French door refrigerator. Mostly has to do with cleaning. There is no way to get the glass atop the crisper drawers out to clean it without breaking the tabs that hold it in. So within the first 6 months I had to break the tabs because stuff can leak underneath it. Gross. Just got off the phone with 2 different customer reps. There is a ledge on the crisper drawers that is semi sealed so junk can accumulate in this space and there is no way to clean it. Customer service very unhelpful saying if it's not in the manual. They could not advise how to clean it. Also the filter cartridge for the ice maker's cover broke off when changing the ice filter. I will never buy a Bosch refrigerator again.

I have a Bosch dishwasher, model SHPM78Z55N/20. It is two months out of warranty. Shortly after starting up it there is a smell of electrical smoke.. After being transferred around twice by Bosch customer service, I was hold for 45 minutes, then they disconnected me! I called a local appliance repair company. They said that it is very difficult to work with Bosch. I wish that I had considered customer support reputation prior to purchasing Bosch!

We purchased a Bosch dishwasher during Covid, with the extended warranty. The first call in for repair shortly after the purchase resulted in then ASSIGNING me a date for the repair -with no input from me- was on a date when most Co-Op buildings in Manhattan do not allow service, I figured out what was wrong and did not require any service. The second call, about a year later, resulted in them ASSIGNING me a service date when my wife was due to have surgery-again, I was able to make the repair on my own. For both of those repairs, what I really needed was to speak to someone who could easily tell me how to service the product. No parts were needed, just someone who I could speak with.

Horrific customer service experience. The freezer iced up in less than 2 years owing to defective drawer guides. Bosch refused to credit for the parts after 3 months of a runaround from customer service. The technician agreed they were defective as he'd had several recent calls for the same issue. Told I was going to be reimbursed and then got a nonsensical explanation as to why they weren't going to reimburse us. These are not inexpensive appliances but they are not built with quality. The ice maker is now making a knocking noise and this will be our last Bosch appliance. Beware!

The cooling and freezing aspects of this refrigerator is nothing less than phenomenal! But the one thing that I needed most, when I needed it, most failed me. For the quality that Bosch is known for, the icemaker is junk! I entertain very frequently, and I depend on the icemaker heavily, which is why my rating is affected so drastically by the failure of the icemaker.

The rep informed me that Bosch does not provide any instruction material for replacement parts, I had to pay a Bosch tech. I'm a fairly handy person, why should I pay someone else. I trusted Bosch, when I purchased the dishwasher to advise me on these repairs. I've replaced parts on washers, dryers, stoves, etc, a front panel shouldn't be too difficult...just needed a starting point, or diagram of screw locations. Not everyone wants to pay someone else to do repairs.

Updated on 3/2/2024: Our rating would be -5. One star as we cannot give less. September 28 2023 we called in for our Bosch refrigerator. A service call of $219.00 was charged. The tech identified that the ice cube maker had to be replaced and the control PC board as well. Possible cost of $ 1200.00. We paid and he left. 1 month later no news, no written estimate, no follow up from customer service. After multiple attempts with infinite patience trying to talk to someone we finally called another service tech. Our problem was fixed same day. The thermostat was defective and replaced. Bosch service told us that parts were on order. Feb. 2024 still waiting for some answers from Bosch service. A real Joke. This is what incompetence associated with disorganization can provide. This is called Bosch.

We purchased the Silence Plus 50dba eight years ago. We have never had a problem. People remark how clean the dishes are and are impressed with how much we can put in the washer. Our daughter has gone through three dishwashers, other brands, in the same timeframe. Fingers crossed we get another eight years.

Never buy the one with the freezer in the refrigerator!!!! Such loud noises from it. E2 error code. Had it for 2 months and Junk! Nothing but problems! Offered to pay to upgrade to the ice machine in the freezer and they don’t care about the customer. Been waiting for 2 month and I keep just getting the runaround. Never will I purchase any Bosch Home appliance. They will reply and tell you to reach out to them. And wait on the phone for an hour before someone even answers! Horrible, horrible customer service. They should reach out to you!!

Have a Bosch wall oven that is a few years old. It had stopped heating properly and called a service tech to come and assess the issue. Upon arrival and diagnosing the issue, the tech found that the baking element had somehow welded to the oven frame. For an element to weld it has to be somewhere greater than 900 C. It took me almost 5 months for bosch to look into the matter, during which time I responded to around 5 different demands for info (most of which I had already provided). The service was appalling and their reaction to the oven that could have burned down a house, was that it shouldn't have happened. Further to this, they then offered 11% off of a new $4,000 oven. This oven was defective and dangerous - most ovens have a 550 F maximum and this oven went somewhere above 900 C (or roughly 1700 F) and all bosch said was it shouldn't have happened. They took no responsibility.

Got conned into purchasing a Bosch Counter Depth French Door Refrigerator from Lowe's; it was 50% off original price; no wonder, everyone else was smart enough to check reviews before buying. Sales staff praised Bosch. We had always heard Bosch had outstanding quality, but that must have been quite a while ago. Have had nothing but issues. Had the Refrigerator delivered to a new home about 3 weeks before we moved in.

For these company to have such stellar reviews I'm surprised I had to wait 2 weeks for a repair appointment. And the cost was prohibitive. $159 to walk in the door, then $10 per minute for the repair. Person needed to go back out to his car (yes car, no truck with a logo) to get a step ladder to reach my microwave. After finding the repair needed, showed me an invoice with only a total - no breakdown of the cost of how he came up with just under $300. He explained to me the part which broke is used in all microwaves and is often what breaks. You'd think for the value Bosch claims to have they would address this issue.

In April of 2020 we redid our kitchen with all Bosch appliances. The counter depth refrigerator with water/cubed/crushed ice has been a nightmare. We have had this refrigerator model replaced 3 times due to water puddling inside refrigerator anytime crushed ice is used. After several service visits, and unit replacements, Bosch has no answer to this problem. Only one of the company servicemen was able to give us any valuable assistance. He said, "Don't use the crushed ice feature". Yes, the problem is corrected if we do not use the crushed ice feature. But that is a feature we paid for because we want to have crushed ice in our beverages. Horrible customer service, unable to repair the appliance.

Purchased a whole suite of kitchen appliances in 2017. Microwave went out first. $400 in repairs only to be told you cannot open the door during the cycle. Problem with the door interlock switches. No fix. Refrigerator next. Ordered control board August 14 2023. Now October and part is STILL on backorder. Fridge has to be emptied and manually defrosted every 10 days or so to stay below 40 degrees. What a bunch of garbage. Save your money...Don't buy Bosch.

We purchased a built in Bosch microwave for our kitchen remodel and after 2 years we already need to replace the board as there is only 1 year warranty. That will cost us over $600 for parts and labor for a microwave that cost $1,500. Save your money and buy a cheaper microwave.

I installed the dishwasher and all went well. I tried to connect it to the home Wi-fi and I kept receiving the same error, "Wrong Password". I verified it over and over again. I actually copied it from my connected iPhone. Called customer service (it's more like lip service). We need to get a tech out there.... No appointment setup, no nothing. Diagnosed it on my own. It seems that the wi-fi board is of such low quality and performance, it is unable to connect to a mesh network. I was able to connect to my iPhone hotspot in seconds. This is a known and persistent issue with these dishwashers. I'm going to start the return process tomorrow.

I was remodeling my kitchen and bought new high-end Bosch appliances in 2018. It's now the end of 2023 and the refrigerator is making loud noises when it dispenses water, it freezes everything on the top shelf of the refrigerator. The microwave stopped working altogether. I had to replace the heating element for the gas oven. The quality of Bosch appliances is very low! I am seriously considering replacing all of them for better quality products.

I thought they were the best. They have a recall on many dishwashers due to the junction box. In all cases the center terminal of the three burns out causing a fire. They are not recalling all of these, just some, in fact I think the recall stopped in 2017. They are blaming the electricians who installed it, even though it is a known manufacturer's default. I had a licensed electrician here who said that it had nothing to do with installation, it was a faulty box (he did not install it fyi).

My husband purchased this unit May 2020 (it is now September 2023). It worked wonderfully! Was exactly what we needed and we were super pleased with the product. Then the water alarm that we keep beside all our water products (washing machine, ice maker, refrigerator, etc…) went off in the middle of the night. Turned off the water supply and long story short, tank had rusted through. See pictures. So we contacted Bosch for warranty repair. We get told to take the unit apart and send pictures of the anode rod. Now to do this we have to remove the entire unit, drain and disassemble. Bosch then tells us we did not inspect and replace the anode rod annually, so the warranty is void. But we can happily sell you a new one for only $160 (originally paid $154 for this unit). I of course told them no thanks, I will not be purchasing a unit that will not last more than 3 years without having to be totally disassembled annually!

I purchased 5 appliances from Bosch (Fridge, Gad range, Dishwasher, Washer and dryer) but 500 Series Wall Hood 30'' Stainless steel HCB50651UC is horrible and feel terrible having this functioning at home. When I turn the fan on, it neither sucks the heat or functions quite. Technicians visited and claims it as normal when my 3 year old claims it as loud. Customer service doesn't confirms anything normal. On one call, they claim the replacement request is approved after few days they claim it as rejected. But nothing conveyed on neither email nor call. Feeling terrible going with Bosch products.

I bought a Bosch 36 inch counter depth model 8 years ago (B22CT80SNS01) and it completely stopped cooling 2 days ago. The icemaker stopped working 2 months ago. Everything points to a leakage in the cooling system, which is the worst failure you can have in a fridge. I do not have the required tools to detect and repair a refrigerant leak. So I had to buy a new fridge after a shameful 8 years of service. That fridge was never abused nor moved. I am taking time to write this review so people may question the reliability of Bosch refrigerators. And trust me, service cost is outrageous and not worth it. It will cost you close to two hundred dollars just to get a diagnosis...

Three years ago I purchased a Bosch refrigerator and it was during the pandemic. When my right door kept popping open, I called Bosch and no one replied. I then called a refrigerator repair person who figured out that it was a valve guide and he replaced it and ordered me two more. I am now at my last valve and Bosch, in its brilliance, decided to discontinue the part. I am now forced to buy a new refrigerator that was very expensive and only 3 years old!

Less than 3 years ago, I purchased the Bosch double wall oven with speed oven on top for over $5000 for my newly renovated kitchen, thinking I was buying top of the line applicances. After less than 3 years, the display on the speed oven stopped working... The unit itself worked but there was no way to set a level, time, temperature or mode becuase the display would not reset, therefore didn't work. After multiple attempts to reach customer service by email (no response) and phone, I was told it was out of warranty and there were no Bosch service centers in Quebec so would have to use an approved technician to replace, not repair, the display unit.

I immediately phoned for assistance, they initially said in two weeks time. I did not hear from them, I phoned the day they were to arrive. The head office said there was a rescheduling and would be done next day. Next day arrived with no one to fix my stove. I called again, and this time they told me it would be the following month for the technician to arrive. I am still waiting, and it is the day of. Somebody is to arrive sometime between 8 am and 4 pm. Really!! This is unacceptable! I wanted to buy American because I thought their appliances more reliable. Apparently, the parts are made overseas and assembled in the U.S.A. Well, I am not impressed!

Purchased a gas stove with oven, a wall oven, a microwave, dishwasher and a refrigerator. The opinion is that these are very poor products which should not have passed quality control. The ice maker in the refrigerator when connected leaked inside the refrigerator. After the leak was repaired, the ice maker did not work. Also, the insulation to the freezer is very poor. Things in the freezer tend to melt. Purchased a stove with oven. In about 3 months the burners on the stove stopped working. When requested a service call, was informed that a service man would be out. When the service man came out he said that it would take 3 weeks to get the parts.

9/2022 oven failed to work. Lowe's nor Bosch have any factory authorized repair persons in my area.12/2022 Lowe's refunds my extended warranty because they can't service it. Pay out of pocket for board and labor. 2/2023 Oven fails to work again. 3/2023 Service tech replace board. Oven doesn't work, I call Bosch. They offer to cover repairs in full. There are no service reps in the area. After multiple phones calls to Bosch they say, "We will send this up for replacement." 7/2023 multiple follow up calls to Bosch and still do not have a working oven. We will be purchasing a different brand and will be certain to not purchase Bosch in the future.

You spend big money for their products, but their technical support consists of a person on the phone that will read the manual with you. If the answer is not in the manual then your only option is to pay a technician to come to your home on out-of-warranty products. I bought a house with a fancy Bosch drawer microwave. On the microwave, it will not allow me to put in a time and a power level. The most basic of functions. We tried an example in the manual several times and could not get it to function. Now I have to pay for a service call.

I recently noticed many rust spots on the inside top of my stainless steel Ascenta dishwasher which is only 9 months old. Called Bosch, asked for a tech to come out and look, he did and wrote a report and took photos. Because he could scrape the rust spot off with his fingernail, they are declining to replace it. You can scrape some of the rust off, but the spots are still there. The Warranty says they warranty "the Product is free from defects in materials and workmanship for a period of 365 days" This is clearly not the case.

We have a number of Bosch appliances (i.e. dishwasher, tools) and really enjoy them. Thus when getting a heat-pump (a major investment), we went with Bosch. Overall the heat pump seems to work well, but the thermostat is horrible. We had to switch from a nest and are very disappointed. The first one installed we got did not work (wifi did not connect), thus we had no ability to use our system for a week while a replacement was sent. Once up and running, it has very minimal functionalities (i.e. can't run fan for a specific amount of time to circulate air - i.e. run for 15min, does not allow for air circulation overnight as clock resets at midnight, little to no reporting on usage + energy). We had to switch from a Nest and this has been EXTREMELY disappointing.

I had a Bosch dishwasher for 12 years until the plastic control panel cracked and rendered the dishwasher useless. I would have repaired it but the part and labor would have cost me hundreds of dollars. The construction of this dishwasher had a plastic pocket handle on it and it started cracking within a couple years. I lived with it. It cleaned okay but the drying was not good, and I did have to rinse everything before I put them in. When I replaced this dishwasher I didn't buy another Bosch since they are pricey and it was only average. I bought a Kitchenaid and am very pleased with it so far. If you decide to purchase a Bosch, buy one with a bar handle. I have read many reviews stating the plastic pocket handle cracked after a short time as mine did.

It's so easy to stand out these days - simple. Have a Human treat your Client like a Human! From start to end, after 8 years with my dishwasher, the staff on the phone, the service person (Ray) and the return visits needed were all a joy, simply by dealing with good humans who clearly like their jobs. Bravo Bosch!! I won't go anywhere else next time I need an appliance.

We built a home last year and the builder installed all Bosch Appliances. I was so excited because it felt like a huge upgrade. Unfortunately, the dishwasher was a complete disappointment and I later learned that the 100 series is the low end. The drying was abysmal and a lot of my dishes wouldn’t get clean. However, what made it worse was the Customer Care department. They said all the right things — at first — like they were committed to ensuring we were happy with our product. Months and months later, with no further follow up by Bosch customer care despite repeated promises to call back, we finally just worked it out with the builder to get it replaced. My final conversation with Bosch customer care was at least honest. The woman said, "Sorry we can’t help you."

The plug on the back of my dishwasher spontaneously ignited and caught fire. If it wasn't for some quick action on our part it would have burnt my house down. We sent pictures, evidence, and phoned and emailed. Customer service refused to do anything - absolutely nothing!!! I seriously considered suing them. What was once a gold-standard company that cared deeply about its customer is now a joke... they care only about profit and nothing else. DO NOT BUY FROM THIS COMPANY YOU WILL GET BURNED!!!!

Save the planet. Don't buy Bosch appliances because they are made for the landfill. My Bosch fridge died at a ripe old age of 3 years! Yes, 3 years and it had to be replaced as it got carted off to the landfill. I bought an LG and haven't been happier. Bosch double wall oven died at 5 years. No hard usage but had to replace the main board 3 times. The repair man said that it is likely due to the high heat from the self clean that fries the board. But it does not make sense to have a function that you cannot use?! As it appeared the board had to replaced again (4th time), we got fed up and again, sent it packing to the landfill. Now we've ordered a Samsung double wall oven. Even our local appliance repair man told us that out of all the brands, Bosch appliances have the highest amount of repairs.

We bought a $1200 Bosch dishwasher in October of 2019. It needed a repair a year later (just after warranty ran out). Once I can forgive, but only two years later it needs a repair that will cost the same as replacement value. Needless to say, we will not be paying for this, nor will we ever buy another Bosch product.

We purchased a new stacking washer/dryer. The washer looked fine, but the dryer arrived with patches of bubbling, uneven paint surface. Within a year, that bubbling paint began to turn into rust. We’ve been contacting the Bosch customer service center since 2020 to get an exchange because the rust has spread and grown, as rust does, even in our dry Los Angeles climate.

We bought a brand new Bosch speed oven for our new renovated home about a year ago. The oven did not heat up from the first day. Within the last few months Bosch sent its technicians three times and changed different random parts and still they cannot figure out what is wrong. In the last visit the technician called their support line and while they were in my house and asked got additional help but they could not help him. Finally, the technician said he reports that he could not fix it and let the company decide what to do. We called the company couple of weeks later telling them that we have not heard from you and we cannot accept that after one year of having a new speed oven you have not been able to fix it.

Updated on 06/14/2023: I bought a Bosch refrigerator which had to be repaired 6 times and they said it cannot be repaired and with the Bosch Appliance Service Plan they would refund my refrigerator cost. This was 6 weeks ago and I have called and called and they keep blowing me off. They said a check was issued a month ago, but it has never been received. So, now they say they are reissuing a check, but they have not and will not call or send any information. I am beyond frustrated and out an expensive refrigerator. What a horrible company!

I am a facilities maintenance director for a large production company. I handle all equipment in 3 buildings and recently replaced a hot water on demand unit from Bosch (tronic 3000). After installing and testing it, the unit worked for 1 day before developing a leak on the copper loop. I called the company asking for warranty replacement and was ignored for 2 weeks. I spent more than 2 hours in one day on the phone trying to get any response beyond the initial customer service person apologizing only to put me back on hold for the tech department who never answered the phone.

I bought the Bosch dual fuel range HDS8045C in December, 2022. It was delivered and installed in early January, 2023. It arrived with damage to the enamel finish, which I reported. We noticed that the clock would reset when the burners were turned on. In mid March, 2023, the oven was taking a long time to reach the set temperature. The oven stopped working on 31st March, 2023. As if this were not bad enough, getting customer support from Bosch has been extremely difficult. I would not recommend Bosch appliances because (a) an expensive appliance should not break down after two months, and (b) customer support is appalling.

My Bosch refrigerator’s compressors failed after two and a half years. Customer service was not helpful with warranty information and finding certified Bosch repairmen in my area was challenging. The cost of the repair exceeded the value of the unit. I have to buy a replacement and will not be buying anything Bosch again. Very disappointed.

Bosch Company bought out the Dremel Electric Tool Company. We have used the Dremel high-speed rotary machine and bits for many years with complete satisfaction. We recently purchased the Dremel Electric Screw-driver with a variety of bits. We have previously bought a few other brands from very reputable companies, but sadly they did not live up to our satisfaction. We recently used the smartly designed Dremel rechargeable screwdriver, it works like a charm. Some of the advantages are as follows; Quick full charge, USB charger, Adjustable torque, auto start and stop without damaging the screw.

It's been just over 1 year since my Bosch appliance package was installed in my newly remodeled kitchen. At first, it looked beautiful. Now the finish is corroded; I have only used Bosch products on it (degreaser for cleaning as recommended by Bosch, and conditioner). Now the squares where their sticky signs were stuck to it are showing up. Almost daily the corrosion spreads covering all doors in splotches and discoloration!

I listed all three Bosch products because all three are a joke. Microwave: Plastic under the door broke into pieces had to trim the broken plastic to door shut. Range: replaced the display panel after 2 years old. Constantly blows codes you have to plug and unplug the range. Dishwasher: Plastic panel that contains the control panel broke after a year. Now for the heatpump. Motor stuck on high since October 22, now it’s February and I don’t have room to list the lies. Worst!! Worst!! Did I say the worst customer service I have ever seen!!! I am currently in a lawsuit with Bosch.

I bought a Bosch oven, model HGI8056UC/01. After two years it stopped working and I figured out that it was a faulty bake igniter. Per the instructions on the oven and Bosch's website, I called 800-944-2904 six times over the next several days but I was not able to reach anyone. Hold times ranged from 30-50 minutes before I gave up and the total hold time was 4 hours & 35 minutes. As a result, I ordered a replacement bake igniter from Amazon and replaced it myself.

Bought the kitchen suite of the 800 series. Not even a year into ownership both our oven and refrigerator went out. Customer service is useless! You will be on hold for eternity! The most shocking part, one would think, would be that these appliance went out in less than a year. But the actual shock is that Bosch appliances are now made in China! They are trying to sell their products on their former reliability of the, “German engineering”. It sure makes sense why these former higher end appliances are now bottom of the barrel! Just don’t do it! Go with GE or the higher end Miele. Any former Bosch owners, look inside your appliances where the model number sticker is. It will most likely say made in China!

Purchased a new convection microwave, fridge and dishwasher back in May of 2022. Appliances arrived September 2022. Fridge, great. Dishwasher, great. Microwave at 1st plug in, the display did not work. Since early October I have had 2 service calls with no resolution, the 3rd was scheduled today (Jan 2023) and the technician no called/no showed. I spent 30 minutes on hold to talk to someone in service, to be told the magic part I need to fix the issue (that was supposedly ordered back in October) is now on backorder. Till when, they have no idea. I requested a new one, and was told management will review my case in 5-10 days and let me know if they approve. I have no words... New microwave, doesn't work and no one seems to care nor go above and beyond to service my ask. Just a very poor experience working with the service and technician team.

I purchased a Bosch refrigerator last year (installed in the middle of November of 2021). The fridge is 800 series with a special "fingerprint resistant" coating. Today, which is only a year later, the fridge's upper coating is peeling exposing lighter-color metal underneath (see pictures). I called Bosch and shared that with them. I waited for 45 minutes, then spoke to three customer "service" representatives. Each conversation was getting worse as the level of management was going up in terms of the quality of customer "service." The last "manager" I spoke to by the name Kiki directly blamed me for the defect claiming that I had used chemicals on the coating (I do not use any chemicals in my household), and essentially avoiding accountability for what is clearly a factory defect.

My first Bosch purchase, likely my last. I replaced my Kitchenaid dishwasher (no parts available for repair) with a Bosch, after reading reviews of their reliability. Arrived in August 2022, and cleaned the dishes reasonably well for about a month. The control panel is notoriously difficult, with the buttons not registering touch. After a month, things started to go downhill. Dishes coming out looking as though the food was just baked on, glassware dirty. I use gel packs, rinse aid, and clean the dishwasher once a month with dishwasher cleaner. I went through troubleshooting, to no avail. Have not been able to find diagnostic procedure online, and Bosch was unresponsive.

We have a 3 year old Bosch dishwasher and it is falling apart. The plastic dispenser broke while trying to put dish washing detergent in it. All the plastic they used to make this thing is failing. This should never happen.

Horrifying experience. Microwave Drawer 800 1.2 ct caught on fire, thankfully it was stopped. I'm not alone, google it!, It has happened to others. Drawer broke into pieces from fire, completely destroyed. Could've been a serious house fire. 1 year old. Bosch knows about it and it is doing nothing about it. Do not buy, stay safe!

Recently purchased a Bosch Refrigerator at Lowe's thinking it was a "TOP NAME BRAND". My first and LAST Bosch purchase. Four months of use and the refrigerator would no longer cool (freezer works), there is a constant thunking noise every 7 seconds from the outer ice dispenser that can be heard throughout the house, and the internal alarm goes off as well (we figured out how to shut this off). Tried to call the Bosch Service number (45 minute wait) and I was told it would be 20 days before I could get a Bosch service technician out to take a look at it - this is AWFUL!

Absolute worst customer service I've experienced with any company. I tried to order a replacement water filter for my Bosch refrigerator. Checked online at your website as you recommended... No way to speak to a live person. As per the instructions, I selected my refrigerator model from the drop-down menu. Turns out it provided the wrong filter. So now, on to trying to return. The enclosed invoice said to call 800.578.6890 for a RMA... Again, couldn't get a hold of a live person. 20 minutes on hold, total silence... No way to speak to anyone, make any choice at all. Finally someone picks up, says the 'system is down', and I will have to wait a few days for someone to email me the RMA.... OK, fine. Now, two weeks later, still no email... Same experience again with calling for the the RMA... Again long time on hold (20 minutes so far), with silence and nobody picking up. They should be really embarrassed.

The Bosh 500 Series 44- Decibel Top Control 24-in Built-in Dishwasher is a well-constructed quiet dishwasher, which cleans effectively. Although, I would not purchase this model again based on the the PurDry Condensation Drying System. There are no elements for drying which causes the inside of the unit and cups and glasses to be wet at the end of the cycle. This also creates an unpleasant smell when you open the door after cleaning. Bosh indicates it is normal for the inside of the dishwasher to remain wet after the cycle is completed, this is how it is designed. The moisture will eventually evaporate. If you want to speed up the amount of time it takes for the interior of the dishwasher to dry, you can open the door after the cycle is complete. Allowing outside air to circulate into the dishwasher will dry the interior more quickly.

Recently purchased a Bosch Freezer Refrigerator at Lowe's thinking it was a "TOP NAME BRAND". My first Bosch purchase, but boy was I wrong. Three weeks after delivery and installation, it took a major crap - first the freezer gave out and then the refrigeration would no longer cool - and this was 2 days before Thanksgiving. Seems like their hi-tech electronic system has some major issues. Aren't these products thoroughly tested prior to release from the factory?? Called the Bosch Service number and I was told it would be 9 days (yes, NINE days) before I could get a Bosch service technician out to take a look at it -- totally unacceptable!!! Glad I kept the old, reliable Frigidaire in the garage just in case. Extremely UNHAPPY Bosch customer.

I cannot steer you far enough away from Bosch appliances. We purchased two heat/ac until three years ago. In those three years we have had to replace the control boards three times. AND THEY NEVER HAVE THEM IN STOCK. This time, they fried in July both upstairs and downstairs - no heat, no air). We are currently in Mid-November and the company we are using (which has been fantastic, as well as Home Depot trying to track down these parts) found one board. When it got here, it was ALREADY FRIED!!!! Others who have ordered are being told APRIL! Every HVAC company I have talked to said stay away from Bosch, this is very typical. And Bosch customer support is of ZERO help. ZERO. They just tell us to call the installer. We paid way too much for what should have been high end units and they have held up less than the cheapest units out there. Save your money!

Worst experience and customer service I have ever had dealing with a company. We had previously been a big supporter of Bosch, but I can confidently say I will never be buying another product from them after this experience. If you are considering a Bosch product, recommend going with literally any other option. Below are the details on the situation we dealt with.

Bosch Home has the worst customer service I have experienced in my entire life - We bought a Bosch Fridge in January of 2022. We did not even use the fridge until April of 2022 because we were renovating the kitchen. It has since April broken and been repaired twice and now we have been without a fridge for 3 months and they are still giving me the run around after they told me they would be replacing it. I just called again after hearing nothing when I was told a dealer credit would be sent to Lowe's in 3-5 days 2 weeks ago. I have asked to speak to a supervisor multiple times and have been told one would call me and have never had that happen. I called today and asked if I would wait for a supervisor and was told they would disconnect the call if I did not hang up. This is not acceptable.

I purchased a Bosch 800 series dishwasher (SHPM78Z55N/01) less than three years ago because I was excited about Bosch's new drying system. The dishwasher is as quiet as advertised - but the drying system is TOTALLY UNRELIABLE. About 13 months after installation, the Zeolite nut and ring broke. $300 (with a certified technician) and over a month later because the parts were on backorder, we had a functioning dishwasher again. Now, just about 18 months later, we got an error code E07, and it turns out the Zeolite container and fan are broken. The estimated repair cost is $600, and the parts are on backorder AGAIN!

We purchased a Bosch range three years ago from a local appliance store and bought the extended warranty (something we rarely do). This range features a front display panel which turned out to be a very poor design feature, as any spills on the cooktop can -- and do -- seep into the panel. There is no seal to prevent this. It happened twice to us. First time it came back on its own; second time, not so lucky. Shorted out the board and the oven didn't work at all. The cooktop worked but an incessant beeping sound made it maddening to work with. We had to shut the breaker. The oven was still under warranty so we called the store and went through the process to put in a claim. We were warned it could be "up to a month" before we were helped.

Look up the Yelp, BBB, and Google reviews for "BSH home appliances" and pray you don’t have issues with your Bosch appliance. Their customer support is a joke. I spent $1,200 on an 18" 800 series that stopped running after less than a month. Expect to wait at least a month for them to send an "authorized tech" to do a cursory inspection and grab at straws so Bosch can shirk from honoring their warranty. (Now you know why they won't entertain a diagnosis from a third-party tech, even multiple third-party techs who point out the same failed component.) Save your money and pick a more reliable company that supports their product.

I've lived in brand new house for just over a year. Refrigerator/Freezer has broken (doors and latching, no ice production); Dishwasher (trays/carts fall out and will not go back in without monumental effort); gas stove does not heat well. I selected Bosch Appliances because I thought they were "high end", but I'm finding out that is not accurate. I'd warn anyone away from utilizing bosch in their new build.

A dishwasher that has only been installed for half a year has to be replaced due to a malfunction of the computerized door. Replacing the door is not a problem, the biggest problem is that Bosch have to let me wait for 8 to 16 weeks that I couldn't expected. It is too unfair and unreasonable to me, in between these 8 to 16 weeks I have to wash by my own hands and I am allergic of detergents and gloves, and that is the reasons I needed a dishwasher, if whoever want to buy a new dishwasher, don't buy Bosch, just a piece of garbage.

I bought a Bosch Dishwasher (SHXN8U55UC/07 FD960301026) from a Sears at the mall in Wilmington, NC. I paid just under two thousand for it. It was supposed to be delivered and installed. It got dropped off at the end of my driveway and after about a week I wound up putting it in myself. Since we were replacing a Kenmore that we had for 12 years we were initially happy with the new machine. Then the liquid soap compartment sprung a leak (first year we had it). We called Bosch to arrange a repairman. They said that there were none in our area. I eventually took it out and hauled it to a repair guy in Whiteville, NC. It was an old guy who did the repairs. I had to pay. Right at the four-year mark it quit working, error code E:15. I called Bosch and was again informed that there were no repair guys in my area. I called the old guy in Whiteville, NC but he had retired. We just started doing dishes by hand since the COVIDS was going on.

We bought a range from them 12 months ago. Once installed the oven never worked. We spent hours on calls with them trouble shooting, sending photos, proof of purchase, everything. We had a repair person certified by them come out 7+ times. My wife has broke down crying on more than one occasion - just completely defeated by what they make you go through.

Here in the USA I have had several Samsung, Jenn-Air, Whirlpool and Bosch dishwashers, but none like Bosch! It is the TOP! Quiet. Efficient and even using low energy consumption programs the result is always the same.... spotless dishes!

I built a new house and was so happy the builder used Bosch….until under 2 years the microwave blew my whole electrical system in my house. Had a case with them, promises to replace and they repaired the faulty unit and boom!! Out again. Then the stove and they won’t even put their promises in writing because they don’t keep them. I WILL NEVER BUY A BOSCH AGAIN!!! It was great once but they aren’t “Built for Life”. They are built for months!!! My neighbor's Bosch oven broke 4 times then the glass exploded. This is what you’re getting. GARBAGE!!!

We purchased a dishwasher and a refrigerator 3 years ago. If it wasn't for the Best Buy 3 year warranty, the appliances problems would have cost more than the $3500 that we paid for both the pieces of garbage. The dishwasher has been repaired 6+ times. The refrigerator at least 6 as well. Now the cheap $30 icemaker tray is broke (last Christmas) and now the part isn't expected to be in stock until Nov. I'm not sure what's worse, the product or the service. I'm not really sure how these people expect consumers to put up with this. Huge mistake in buying these appliances. I highly would recommend you not. Best of luck if you do. You are going to need it.

Purchased a high end Bosch refrigerator from RC Willy in Meridian Idaho and after a short time the ice maker stopped working. Contacted Bosch for warranty work and have received nothing but the run around for over a month now. We provide the required documentation and then they ask for something different. Then they want documentation from the repair company and we provide that but still NO resolution. I called to speak with a manager today and the call taker refused to put a manager on the line. Clearly their tactic is to frustrate you until you give up. WE WILL NEVER BUY A BOSCH PRODUCT AGAIN.

My elderly parents redid their kitchen and looked at Bosch dishwasher on our recommendation. (We love them; they're quiet, get everything super clean, last a long time). Well the dealer convinced her to get the whole Bosch kitchen suite of appliances.... The stove and microwave were inoperable and unrepairable despite multiple Bosch certified repairperson visits and bills in under 3 years. I'm just waiting for my poor Mom in her mid 80s to tell me the fridge is dead. And she'd rather live out if styro coolers than tell me that. Do better Bosch.

Last 15 months had someone out twice to fix e15.... Works about 5 months... Use products recommended... Doing it again... Ready to throw out... Spent way too much for this aggravation.... Consider the cost of Bosch.

Think twice before buying from Bosch. If something goes wrong their tech support is THE WORST (especially compared to a company like Miele). The following is an account of the incredible saga which has not yet been resolved and which has left me with a poorly/semi functioning cooktop for more than half a year and has cost me just over $1000 in repairs and an untold amount of time.

I had read many great reviews on Bosch dishwashers. The salesman at the appliance shop raved on and on about how superior they were. So I paid four figures of hard-earned, long-saved money. Grossly overstated claims. The performance was terrible. Dishes came out dirty. I had a new set of glasses. They were ruined after the first wash. A coffee mug that had been a gift from a friend cracked and the entire outside of it splintered. Other glasses were ruined.

We bought a Bosch Dishwasher 500 series 2 months ago. Never worked from the first day and followed the Bosch return/repair process and got the service company they told us to contact. The repair person came, looked at it and said it was the board; ordered the part which we waited for patiently. When he came back with the part, he found out more problems and was not able to fix it. He wrote a report within the same hour. 2 weeks later we are still waiting for the Bosch management to give us back our money. We got the product First week of April and it did not worked from day one.

I purchased the Bosch dishwasher appliance back in January 2022. By March, I noticed it started to malfunction. One night, I left the appliance on, went to bed and when I woke up the next morning, (about 7-8 hours later) it was still running. Another malfunction I noticed is that it would beep once (normally, when a cycle is complete it beeps 3x/3x) and the red light on the bottom would be blinking. The only way to drain the water and complete the cycle in these cases is to manually restart the device. This continues to happen repeatedly and I cannot leave it unattended and have to use my own timer.

Bought a Washer and Dryer 1 1/2 years ago, barely used them as it is in our Guest Suite, we had a leak in the plastic valve that connects the water hoses, so it flood it our House, 60000.- later, we contact Bosch to question their product, they said that they will make a special effort to see what's gone wrong but won't pay for the repair or any damage it caused, I was hoping for a fixing of the washer, they give a 1 year warranty and that's it! I recommend all you Folks not to Buy any Bosch products, this Company does not back their products or fix them! Terrible Company! There are plenty of Appliance companies who back their Products, so choose careful and stay away from Bosch!

I bought a $1000 dishwasher. Leaked from day one. Must have got a lemon because it wasn't fixable. Have been trying to get Bosch to give me a idea when they would replace it. They laughed. I bought it in December. It's mid May. Still haven't got a new one. Be careful. Quality suck everywhere.

Updated on 01/19/2023: After trying to get the Bosch condensing dryer to work for months, we gave up and got a new dryer, only to discover to our dismay that the washing machine (which still worked) plugs into the dryer with a highly unusual plug. Now, we need to find an adaptor for it or replace the washer too. Plus, we have been waiting 7 months now for a new part for our Bosch steam oven with no delivery date in sight. I can't tell you strongly enough: DO NOT BUY BOSCH!!! At this point, I have wasted far too much on this company.

I contracted Apple Air to install a tankless hot water heater during a complete home renovation. The Bosch unit has had nothing but problems since we starting using it. Apple has had a technician here a dozen times and has tried replacing different parts and has had no success. The unit gets freezing cold and then scalding hot intermittently. Even the technician said he can see the codes that are appearing indicating the problem. I’ve been very patient thus far but am tired of being told “we’ll call you back” when they never do. Weeks go by and we hear nothing. It’s not right. At some point they need to admit that the unit is faulty and to either install a new one or issue me a refund because frankly I don’t want to do businesses with this company anymore. Please don’t make the mistake I made by getting schmoozed Apple Air and there salesman John **.

We had a 20 year old Kenmore 4 burner cooktop and when the igniters started failing we decided on a Bosch 30” Drop In Cooktop. As Lowe's is pretty much the only shop to purchase from in our area the Bosch 5 Burner Gas Cooktop was recommended by the store as the best! At approximately $1250 we were excited and hoped for the best and had to wait 2 months ordering time. Unfortunately when using this cooktop the metal base heats up and gets so hot you can actually burn yourself if you touch any part of the metal. Our old cooktop was a thicker heavier gage metal and never got hot.

Our Bosch 800 gas slide-in range was purchased in late 2019, installed in February 2020 and the igniter failed in October 2021. One would hope that a new $2200 range would last longer than a year and a half before failing. We would have had to wait 30 days for service at hundreds of dollars cost, so I bought a new igniter and installed it so that we would have a working oven. Bosch was unwilling to reimburse us for the $105 igniter. I don't recommend Bosch.

Bosch service tech discovered a manufacturers defect in my new dishwasher model number SHEM63W55N. My dealer submitted the request to replace immediately. The RA paperwork took 7 weeks. After spending the morning on the phone with the seller, I was told this model is not available. When I called Bosch, the customer service informed me that they have closed the issue and that they are done. No suggestions or offers to correct the issue and no apology for their delays. I have to hope that the seller will do what is necessary to correct the issue. Would have expected better and more compassion from their customer service people. I do not recommend Bosch if you want good customer service!

I have been calling for more than a week as my hob is not working. Till date I haven't received a call from service person or technicians to sort out my issues. I bought 5 appliances last year from Bosch. My hob is not working and no service from bosch. Such a reputed company. If your customer service is not good you will definitely end up in huge loss.

I have a 13 month old Bosch fridge. The first time it needed service under the warranty it was hours of tracking someone down to do it. 12 months in, the ice maker stopped working. Impossible again to get through the Bosch telephone lines or chat lines. The lack of decent service totally negates what might be a good product. I wouldn't call this customer service; rather it's customer disservice.

I love my new Bosch double oven! The doors are side opening (great for a short person); a telescoping rack that makes removing hot items so easy. Heating temperature is perfect and I can bake six cookie sheets at once. This was a great choice for me.

I ordered a display circuit board for my Bosch oven. The display magically fixed itself by the time the part arrived, so I called Bosch to a coordinate return. My problem is with Bosch's mandatory 25% restocking fee, and with the information I had to provide in order to secure my timely refund. The circuit board, the box in which it arrived in I never opened, cost $106. I paid $26.50 to restock a circuit board that's probably 1/8" thick, and 6" x 3" in size. There's no effort to put this unused part back on the shelf. But it is what it is, and Bosch makes that clear in their return policy. While exorbitant, it wasn't a surprise. I just thought there'd be more flexibility. After all, I'm not returning a refrigerator. So as I moved through the return process, I had to provide a model number for the oven. If I didn't, the refunds would be delayed. I asked the representative why that mattered, and that it should have no bearing on my return.

Our built in microwave 800 series starting having trouble about a year after purchase. The display went dim. We were told it was no longer in warranty so just lived with it. Subsequently the door broke, the fuse blew and the circuit board overloaded and failed/burned out (all out of warranty). The service person came ($200) to tell us the door being crooked from when we bought it caused all these problems because the left and right side triggers were engaging out of sync when opening and closing.

Our Bosch dishwasher had a recall on the device that holds the door in place but we never received a recall notice and didn't know about it until the item broke. We are the original owner and are registered with Bosch. While we were waiting on the repair, we propped the door with a box to keep it from opening wider than it should. After a week, the dishwasher started throwing an E15 error because it was leaking water. We also noticed that water flow to the sink where it is connected was much lower. We were concerned about this so we decided the safest approach is to cut off the water and we had to cut of the electric at the breaker to get it from constantly trying to access or drain water.

Quiet. So quiet only a red light lets you know the dishwasher is running and a faint subtle beep alerts you as to when the cycle has completed. The dishware that it cleans comes out looking like new. Highly recommend.

Good overall dishwasher. Runs quiet to the point they need a red light indicator that it is running. Only issue we have had is if a dish or bowl overhangs the upper rack and the soap door doesn’t fully open. Easy to maintain filters etc.

Love the dishwasher. It is such an improvement from my 15 year old Whirlpool. The Bosch is so quiet and has a 1 hour wash. These are 2 of my favorite features. Quality built with a stainless steel inside.

Have had two. Each lasts about 10 years. Very quiet, and does a good job of cleaning dishes. Main issue has been unreliability of various pumps. Otherwise they've been durable. They're relatively pricey.

The dishwasher has 3 baskets for dishes. Super quiet and a light that shows on the floor. When The light goes out the dishwasher is finished. You need the light because the dishwasher is so quiet. An awesome dishwasher.

SELF CLOSING Freezer drawer!! Sharp looking outside and inside, extra bright inside and sharp with a stainless back wall. Roomy, great space on inside of doors, very well thought out design. Also like the back light in door water/ice dispenser.

Mine was getting old and started having problems. Researched and asked lots of people. Result was Bosch 300 and I love it. Lower models had plastic parts that over time leak. Higher models had lots of bells & whistles that I will never use. Found the best price & purchased. Many stores having supply issues and did not want to get stuck with a broken appliance. A few days later my son called, picked my brain & purchased the same model, different door. We both love them!

The Bosch Met or exceeded expectations. It is quiet. It is superb at cleaning. It replaced a 35 year old that failed. Cost was slightly higher than we wanted but satisfied our needs. Warranty was extended so we are good for years.

Unreliable company. Offers warranties for their products that they cannot uphold. 8+ mo with a broken microwave and counting. No plan B. Management perpetually reviewing our alternate solution proposal. Can't believe we chose this brand over the others.

We bought a dishwasher nine months ago and it hasn't worked properly from day one. Parts were replaced twice and it didn't fix the problem. The repair person tried his best even calling for additional support but I guess no one knows how to to fix it. It stops working and maybe after 12 hours or so it will restart. Once it is working it is fine but that is not what you want. I have just hung up from being on hold to get another repair ticket for over 50 minutes and no one picks up at their end. I strongly would discourage anyone from getting a Bosch product.

I hate wet dishes. You can not tell if they are clean because the wet drops could mean oil hasn't come off dishes. I don't want to dry dishes when I get home From work! Can't tell if glasses are drop free. No drying element was the first thing you should have never done. I hate it and it's junk and waste of my time and money!!!

We bought the Bosch 3000 fridge for circa $2,600. The ice water/crushed ice dispense/ice cube dispenser, shoots ice out so that you cannot catch it all in your glass. It happened when the repairman tried it and there is no fix for it.

I completed a kitchen renovation and purchased a Bosch refrigerator. When it was unwrapped, the right door was severely damaged. Bosch suggested a new door rather than a new refrigerator and I agreed. We are now 2 months later and I’m told the production of the door is not until 9/18/21 and they have no idea when they will replace the door. Lewis was very irritated when I tried to get a definitive answer as to the install date. These are not cheap appliances and I guess I expected better customer service. Doubt that I will be a future Bosch customer based in this experience.

We were having issues with our Bosch dishwasher, up to this point for fifteen years it's been great. Bosch informed us there was a recall on that model and offered us a 30% discount on a new model. That happened in mid-February and it still has not shown (it's now August 2021). We have tried to reach out and see what is going on; you're on hold for at least 30 minutes, then you speak with someone who has no idea how to track down the issue. Is this really how you want to run your company Bosch? Honestly, as pathetic a way to treat customers as one can imagine. I'd cancel the order but we've already paid.

Bought a new built house less than a year ago. On demand heat and hot water system failed. Bosch will not cover the cost of replacing the broken parts. Terrible warranty. Stay away from Bosch products!

The best customer service. I did my whole kitchen in Bosch and I had several problems with my appliances and they right away and replace the parts at no charge even past the warranty period if the fault is not yours. I bought a stainless steel fridge from Best Buy and no one told me that I had to clean it with only soap and water. Anyway the surface got completely damaged and they agreed to come and change all the doors of the fridge for free. Now that is customer service. I will only buy Bosch from now on. Forget the Korean brands with zero customer service

I bought a Bosch dishwasher and soon after the warranty expired, the plumbing in the dishwasher, not my house or the feed to the dishwasher, leaked and ruined my expensive wood floor in my kitchen and dining room. In addition, the water leaked down into the basement and destroyed the ceiling, walls, and carpet. No-Leak technology that Bosch markets is all a lie and **. Don't waste your hard-earned money. BUY AMERICAN!!!

I have a dishwasher has been broken five times in the last year, service person came out and said it needed a new controller. The company said they would replace it last time the service person came out. Now no one from the company is getting back with me.

After only 24 months our convection microwave was chronically broken, even after four repairs, for the SAME problem! On the last repair the Bosch technician told me the problem is the design of the door and the micro switches. The local Bosch is no help and they just keep sending out techs to fix the same problem. Each time we had to wait many weeks to get an appointment, so the outcome is that in the past 4 years our oven has not worked for 7 months!

The convection wall oven has locked up and over heated 4 times in 6 years, once cremating a very expensive standing prime rib roast, the circuit board replaced twice. The microwave had its circuit board replaced and the dishwasher had to have its hinges repair. All on my dollar, even though the oven was just barely over 1 year old, the microwave was 2 and the dishwasher 4. Their customer service is the worst. For company that thinks it is high end it is just another overseas cheap piece of junk. Do not buy Bosch appliances.

I would give a negative start if it was possible. My Bosch microwave began turning on by itself. I purchased it with a paid warranty. I called Bosch in early February and they set up a time for someone to fix it in early March. The Bosch repairmen came and said he fixed it, however, the issue reappeared moments after he left. I called back. They set up another appointment and the repairmen did not show up when he was supposed to (of course they never gave me any notice). I called back and set up another appointment. Of course, the repairmen never showed up. I called Bosch and complained to a manager (who was the rudest manager I ever spoke with). He set up another appointment. This time the repairmen actually showed up with the parts but then informed me that the parts they ordered won't fix the issue. So they had to order different parts.

Before you pay more (a lot more) for Bosch, please be aware of the following: For a problem with our new refrigerator (<9 mos old), Bosch scheduled a repair appt. and then canceled it because the technician is taking the day off. No one else is available for 2 weeks. Bosch provided the names of authorized service companies, none of whom are available for 1 or 2 months. Customer service supervisor Maria promised to call back with an update but did not; refused to return my calls. Other customer service promised to get earlier appointment but did not call back and left no notes in the system so that anyone could find her. Bottom line: no customer service and no warranty.

Was remodeling my kitchen and wanted to date my appliances. Did research and came up with Bosch as a number one brand. It is not. You know the commercial, if you have to rinse the dishes what does a dishwasher do? Well, that’s this dishwasher. It takes just over 2 hours to do a normal cycle and still I’m rewashing by hand. I thought it maybe the detergent I use so switched, nope. I wish I stayed with my OLD Maytag! I gave it 2 stars because it is very quiet. I wish I could change it, but not willing to be out $900 bucks.

Before upgrading my kitchen appliances, did search on BOSCH Kitchen gas cooktops, found one had good reviews, after buying from LOWE'S, within few months, knobs getting hot, and even hotter once we cook more and more, both right and left hand side were getting extremely hot, even above we used to have microwave, under and handle both were getting so hot, unbelievable... we started getting burned 10 to 15times a year, I called Lowe's, told us to contact BOSCH directly, I gave several terrible reviews so new customers stay away from this product, this is the most terrible product of BOSCH made, as last week, my wife got really burned by her finger tops try to turn-off the steel knob, and she got really burned for weeks, couldn't touch or grab anything from that finger. Today I am complaining to company and many others NOT TO BUY THIS PRODUCT. This is Worst product...that you can't imagine!!

I had the worst experience with Bosch Appliance USA. They finally swapped out a very high end Refrigerator that they could not fix. They sent their completely incompetent installers to swap it out and ended up breaking a water line, flooding my home causing extensive damage, left it uninstalled. Water went thru my wood floors and ceiling into my basement and crawlspace. It was a nightmare. They refused to give me their insurance information to file a claim, constantly sending me from one person to another. They were even rude when I called again to ask for a higher escalation. They would not escalate it.

Wall oven kept going dark and not working until you reset the breaker. Had to do that a few times in the three years we’ve owned it. It was installed new in 2016, we bought the house in 2018. Now it won’t reset at all. The only authorized service company is failing to get a tech here since March 31 with parts already being local. Wrote to Bosch hoping to get some help in getting the oven fixed. After sending them all the info they requested along with my firstborn they said they couldn’t help and that the awful service company they have is the only one “sorry” and “thanks for letting us help you”.??? Buy something else. Bosch is just expensive junk.

Purchased a new home, wanted to replace all appliances, ordered BOSCH 800 SERIES 3 refrigerator, BOSCH 800 SERIES Dishwasher and BOSCH 800 SERIES 36IN. FLAME cooktop on 8/7/20. Regret it! Regret it totally. Waited 6 weeks for the cooktop to arrive with an impressive tagline ‘Cook with precision’, but the BRAND fails to live up to it miserably.

We bought the TOP of the line SHEM78WH5N dishwasher thinking that it is Bosch what could go wrong? Since day 1, this dishwasher has had the SAME issue, it drains at the beginning on the cycle and then mid cycle ALWAYS gives the same issue “error: cannot drain”. Customer service kept just pushing us until warranty is over and now say, "Sorry we cannot help." Extremely terrible experience for a $2000 dishwasher.

I bought this dishwasher based on customer reviews. I like the washing performance of this dishwasher, and the lighted controls…especially that it tells me how many minutes are left on the chosen cycle and when it is finished. It is also very quiet. There is one thing that frustrates me and that is the design of the lower rack. The tines are placed so that it can accommodate 12 place settings (according to the instruction manual). Few, if any, people have need for this on a daily basis. What is needed for families is capacity for place settings combined with serving bowls, mixing bowls, and cooking utensils. However, the tines are positioned so that this is very difficult and requires running the dishwasher more frequently or doing more hand washing. (My previous dishwasher was much more accommodating of a variety of dishes and pans.)

I have had 2 repair reps at my home to pretty much tell me that this $800 dishwasher to be ran daily to avoid the terrible smell. In all my years of using a dishwasher have I ever had to run it daily. It would only have a few dishes in it. This is a bad design that Bosch is just pushing off on consumers. Beware - don’t buy unless you like a nasty smell In your kitchen.. They don’t care, they say it’s working as designed....

We used the self cleaning feature 1 time on our bottom wall oven. It exploded sending glass everywhere. I called Bosch. They were "shocked" and gave me a company to call to diagnose the problem. I finally heard back about a month and a half later! They were kind enough to tell me they were not going to cover it, even the repair company agreed with us. Horrible customer service!!!

To say I'm beyond irritated is an understatement. For THREE WEEKS I've tried contacting Bosch. I wait on hold for over an hour & submit service requests online, but they clearly don't care. I bought a house with a Bosch refrigerator & we've lived here for less than a year. So far the ice machine is broken & there's an internal fan that sounds like a semi trucks jake brake. I've done troubleshooting on my own with 0 results. At this time I'm reminded why I prefer Whirlpool, LG and Samsung. You don't get what you pay for with Bosch. Go with a more trusted brand.

We own a Wall oven and microwave combo - HBLP751UC. The oven part over the years would just freeze that is none of the controls would work till the breaker was switched on and off. Now the microwave switches are broken and parts are not available for 2-3 weeks or longer. So the whole unit is out of action for that long. When purchasing I should have done my due diligence and checked but these are made in China and I was hoping for German reliability. I could have done much better at a cheaper price. Now I am stuck with this without service from Bosch. When I asked Bosch for service they said they do not have service people in my area and to use someone in the market who is certified. Check if they have service in your area before purchase and also buy a warranty for sure. Sorry I do not have anything positive to say about Bosch appliances.

Love the clean Aesthetic of my Bosch Refrigerator. The storage areas are well designed and make sense. The control panel is well placed and easy to use. The interior lights do an excellent job of lighting the interiors so you can see everything.

The Bosch dishwasher is quiet with a variety of cleaning options that have worked well for seven years. It has an easy to clean filter. The racks are well made and the coating on the dividers is as good as when I bought it. Cutlery holder is easy to remove and well designed. Top narrow rack is great for spatulas and other utensils.

Bosch is very high quality and designed very well. This is my second Bosch and have never had a problem with either one in over 6 years of use. Absolutely stone quiet. You have to check if the light is shining on the floor to determine if it is on. Best dishwasher I have ever used.

Have had multiple issues with dishwasher and find parts hard to get. Detergents and their formats make cleaning an issuer. Have had several overflows of water on floor under machine. I often end up rewashing dishes after wash.

I did not believe that I wouldn't have to scrape and rinse my dishes before putting them in the dishwasher, but with my new Bosch I had to suspend my skepticism! It does a marvelous job! It is also incredibly quiet - there are times that if I didn't know I had started it running, I wouldn't believe that it was.

Sent it back and replaced with a Kitchen Aid. Still not happy as it is new kitchen aid not the one from 15 years ago. Nothing ever dried in the Bosch as they use condensation drying which means no drying element. The heat of the water clinging to the stainless is supposed to dry the dishes. Ran a crazy long time and I tried everything before returning it. Kitchen Aid is marginally better. I have an older unit in a vacation home which runs beautifully not so the new version. Even had a plumber check the water temp to be sure that was not the issue.

The worst dishwasher ever made. My father went through Consumer Reports for the best model of dishwasher to get — the Bosch one was in the top 5. This dishwasher was made for international living not for the American ways of life - busy schedules and raising a family. This dishwasher as with all Bosch dishwashers have a smell that rivals rotting meat. You can’t get rid of the odor it comes back time and time again. It also is extremely difficult to navigate. Dishwashers are to be user friendly. Not hard to figure out. I am not alone in this review. Many others feel the same way.

Bosch 800 44-Decibel Top Control 24-in Built-In Dishwasher. This is my first Bosch dishwasher. It is Super quiet, you know it's running due to the led light that signs on the floor. It seems to clean very well. We use the cascade platinum pods and rinse aid on auto wash. All works fine. The annoying stuff, the power cord is like 8" long so you will have to replace the cord with a six footer unless your outlet is directly behind the unit on lower right hand corner. Salt for the water softener will have to be ordered online and shipped to you.

Power vent drying ability, stainless steel, silverware wash rack, sanitation cycle number of available cycles including sanitary cycles and what I would consider a germ killing cycle of extra hot water and drying mode.

Extremely quiet. It has a light that shines on the floor which lets you know it is running. Very convenient. It is sometimes a challenge to hit the correct sequence of start buttons but that seems to be just a matter of getting used to it.

Relatively quiet and cleans well. Only problem is it is a 3 rack system and with the top tier set for cutlery, it makes loading tall glasses a problem as there isn’t enough clearance to set the glasses properly. Forget about putting common wine glasses in this thing.

This is a great dishwasher. Cleans dishes etc very well. One of the things I really like about this dishwasher is that it has a pan beneath it and if the washer leaks the dish catches it and has a sensor/valve that will shut the machine off. I had another model and it leaked and I had to repair the ceiling in my basement. Very well made and designed.

Absolutely the best in my opinion. Never an issues, has serviced my residence for years. I would everyone purchase SS models. Highly efficient and would recommend. Has deep cleaning for ones dishes and hardware.

Does a good job cleaning dishes. It's quiet and has plenty of adjustments to accommodate different size dishes, pots and pans. The most annoying thing is starting the washer cycle. You must press the start button for the EXACT length of time or it won't start. Hold it too long (more than about 1.5-2 seconds) it won't start, hold it for less than 1 second, it won't start. Over the past few years I've gotten the timing correct so that it starts about half the time without trying a second or third or fourth time. (Gets very frustrating at times and you feel like punching the damn thing). Also, the door handle trim broke not long after getting this unit. That's annoying but not worth fixing.

Really quiet dishwasher with a water softener built in. No pre rinse required. Really cleans dishes well, is made of stainless steel not cheap plastic like other brands. A little more pricey than bottom line other brands. But if you want a dishwasher that works well and is quiet and will last I recommend the Bosch brand.

Dishwasher cleans very well. I never prewash my dishes. It is quiet also. I am very pleased with it. Sometimes I overload it but it still gets all the dishes and pots and pans clean. I have had no issues and it is 10 years old now.

Love this dishwasher. It's very, very quiet even when standing right near it. It has a red light on the floor that indicates that it is on. Dishes are clean even on the fastest cycle. Filter is easy to access and easy to clean.

I have always thought Bosch as being a company that makes high quality products and I have purchased and used many without issue. However I feel that they have either lowered their quality to make more money or are trying to reach a different type of consumer either way it equals some disappointing details on many of their products. I do find that the stove is very nice and solid and seems to work well so far. Just need to see their products in person. Sometimes when you think it's metal it's actually plastic.

Our Bosch dishwasher gets all the dishes clean and removes the most difficult BBQ and smoke stains from all of my racks and cookware. It also is so quiet we don't have to wait until we are out of the room to turn it on. We are very impressed with this dishwasher over all of the others we have used.

We have the Silence Plus dBA and we have had no problems with it in 4 years now.. It's been a terrific machine and we use it every day, sometimes twice. I love my Bosch - SHE3AR75UC/08. We always get a dry, perfect wash!

It's energy-efficient even though it takes about 2.5 hours for the full cycle. It's very quiet so we can enjoy the kitchen even when the dishwasher is running. It doesn't dry completely which doesn't bother me that much but I know it will bother other people.