Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
ConsumerAffairs has collected 1,231 reviews and 1,390 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,308,803 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 17, 2023
I installed the dishwasher and all went well. I tried to connect it to the home Wi-fi and I kept receiving the same error, "Wrong Password". I verified it over and over again. I actually copied it from my connected iPhone. Called customer service (it's more like lip service). We need to get a tech out there.... No appointment setup, no nothing. Diagnosed it on my own. It seems that the wi-fi board is of such low quality and performance, it is unable to connect to a mesh network. I was able to connect to my iPhone hotspot in seconds. This is a known and persistent issue with these dishwashers. I'm going to start the return process tomorrow.
Reviewed Sept. 15, 2023
I was remodeling my kitchen and bought new high-end Bosch appliances in 2018. It's now the end of 2023 and the refrigerator is making loud noises when it dispenses water, it freezes everything on the top shelf of the refrigerator. The microwave stopped working altogether. I had to replace the heating element for the gas oven. The quality of Bosch appliances is very low! I am seriously considering replacing all of them for better quality products.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed Sept. 12, 2023
I thought they were the best. They have a recall on many dishwashers due to the junction box. In all cases the center terminal of the three burns out causing a fire. They are not recalling all of these, just some, in fact I think the recall stopped in 2017. They are blaming the electricians who installed it, even though it is a known manufacturer's default. I had a licensed electrician here who said that it had nothing to do with installation, it was a faulty box (he did not install it fyi).
It gets worse. They made us wait two weeks, sent a technician. He would not replace, blamed the electrician. I argued, he said, it's not me, it's what I have to tell you. Then explained that we were being charged for the call - what I mean is, on his notes it said to charge us. The woman we spoke to told me, if it is not the junction box you will be charged.
To recap: the appliance almost started a fire. Other units have. They are not recalling defective, fire starting, units. They are then telling you that they will come out to see what the issue is, when they already know what the issue is, it's a recalled junction box. They then will not repair it, they will give you the part, charge you, and leave. He did not charge us because he knew it was wrong. How the heck is this happening in 2023. Do not buy Bosch, they are a crafty company with no regard for their appliances or the safety of the families buying their products.
Reviewed Sept. 7, 2023
My husband purchased this unit May 2020 (it is now September 2023). It worked wonderfully! Was exactly what we needed and we were super pleased with the product. Then the water alarm that we keep beside all our water products (washing machine, ice maker, refrigerator, etc…) went off in the middle of the night. Turned off the water supply and long story short, tank had rusted through. See pictures. So we contacted Bosch for warranty repair. We get told to take the unit apart and send pictures of the anode rod. Now to do this we have to remove the entire unit, drain and disassemble. Bosch then tells us we did not inspect and replace the anode rod annually, so the warranty is void. But we can happily sell you a new one for only $160 (originally paid $154 for this unit). I of course told them no thanks, I will not be purchasing a unit that will not last more than 3 years without having to be totally disassembled annually!
Reviewed Sept. 7, 2023
I purchased 5 appliances from Bosch (Fridge, Gad range, Dishwasher, Washer and dryer) but 500 Series Wall Hood 30'' Stainless steel HCB50651UC is horrible and feel terrible having this functioning at home. When I turn the fan on, it neither sucks the heat or functions quite. Technicians visited and claims it as normal when my 3 year old claims it as loud. Customer service doesn't confirms anything normal. On one call, they claim the replacement request is approved after few days they claim it as rejected. But nothing conveyed on neither email nor call. Feeling terrible going with Bosch products.
Reviewed Sept. 6, 2023
I bought a Bosch 36 inch counter depth model 8 years ago (B22CT80SNS01) and it completely stopped cooling 2 days ago. The icemaker stopped working 2 months ago. Everything points to a leakage in the cooling system, which is the worst failure you can have in a fridge. I do not have the required tools to detect and repair a refrigerant leak. So I had to buy a new fridge after a shameful 8 years of service. That fridge was never abused nor moved. I am taking time to write this review so people may question the reliability of Bosch refrigerators. And trust me, service cost is outrageous and not worth it. It will cost you close to two hundred dollars just to get a diagnosis...
Reviewed Sept. 1, 2023
Three years ago I purchased a Bosch refrigerator and it was during the pandemic. When my right door kept popping open, I called Bosch and no one replied. I then called a refrigerator repair person who figured out that it was a valve guide and he replaced it and ordered me two more. I am now at my last valve and Bosch, in its brilliance, decided to discontinue the part. I am now forced to buy a new refrigerator that was very expensive and only 3 years old!
Reviewed Aug. 26, 2023
Less than 3 years ago, I purchased the Bosch double wall oven with speed oven on top for over $5000 for my newly renovated kitchen, thinking I was buying top of the line applicances. After less than 3 years, the display on the speed oven stopped working... The unit itself worked but there was no way to set a level, time, temperature or mode becuase the display would not reset, therefore didn't work. After multiple attempts to reach customer service by email (no response) and phone, I was told it was out of warranty and there were no Bosch service centers in Quebec so would have to use an approved technician to replace, not repair, the display unit.
There was no option to repair the unit. The replacement was $900 plus the service call=$1200, for a unit that was less that 3 years old. I called customer service and their message was pretty much "too bad, so sad, pay up". At the time of my renovation, I had other double oven options but was always under the impression that Bosch was top of the line...IT IS NOT! Inferior product but even more offensive is the lack of customer service. Buyer Beware!
Reviewed Aug. 14, 2023
I immediately phoned for assistance, they initially said in two weeks time. I did not hear from them, I phoned the day they were to arrive. The head office said there was a rescheduling and would be done next day. Next day arrived with no one to fix my stove. I called again, and this time they told me it would be the following month for the technician to arrive. I am still waiting, and it is the day of. Somebody is to arrive sometime between 8 am and 4 pm. Really!! This is unacceptable! I wanted to buy American because I thought their appliances more reliable. Apparently, the parts are made overseas and assembled in the U.S.A. Well, I am not impressed!
Reviewed Aug. 3, 2023
Purchased a gas stove with oven, a wall oven, a microwave, dishwasher and a refrigerator. The opinion is that these are very poor products which should not have passed quality control. The ice maker in the refrigerator when connected leaked inside the refrigerator. After the leak was repaired, the ice maker did not work. Also, the insulation to the freezer is very poor. Things in the freezer tend to melt. Purchased a stove with oven. In about 3 months the burners on the stove stopped working. When requested a service call, was informed that a service man would be out. When the service man came out he said that it would take 3 weeks to get the parts.
The dishwasher does a poor job cleaning dishes and is difficult to get to run. It is very consumer unfriendly. To end the story, the appliances were ordered and it took almost 7 months to get the story about when the wall oven, microwave and dishwasher would be delivered. This consumer feels that you need to stay away - very very far away from this appliance line.
Bosch Appliances Company Information
- Company Name:
- Bosch Appliances
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.