Bosch Appliances

Our Bosch Dryer is on the fritz and we called Bosch Factory Service to come fix it. On their first visit they found a stripped screw that was causing the pump problem. Unfortunately he didn't have a replacement piece on hand. That's kind of poor form, but whatever. On the second visit he never showed up. And didn't communicate at all until after the allotted time.

Absolutely disgusted with Bosch at this moment in time. Washing machine just out of warranty was delivered on 3rd June 2016. Has now started tripping the RCD. Contacted Bosch and they have said there is nothing they can do. It will cost £99.00 plus VAT for the call out and parts on top. They are not willing to even contribute towards the cost. Extremely disappointed with Bosch. I have just bought a new Bosch for another house this week, but this will be the last one I ever buy.

I wish I could give no stars. My Bosch dishwasher broke after 3 years. Customer service said "Oh well." I had a tech come out 5 times. They said these machines are very expensive but horribly made. It can’t be fixed! Stay away from Bosch!!!

I am shocked at Bosch's lack of concern for their customers, they scheduled me for a repair between 12-3pm, but no one ever showed and they didnt call. So I contacted them to find out whats going on and they told me that the technician is held up at another location so give him until 5pm. So 5pm comes and no one calls... again. So I called again... and yet again they told me that the technician is still held up so give him 25 to 35 minutes. I am disgraced and disgusted by the lack of consideration for their customers. I WILL NOT recommend buying a Bosch product!!

Very poor quality. Combo oven/microwave broke down 3 times less than 2 years after purchase. Parts take up to 3 weeks to come in. Have a warmer which broke-down 1 week after purchase... Customer service is lousy, never call to give status... Go away running. Says German but in fact make in China.

I filed for rebates and before submitting the claim I called them to confirm my serial numbers and they gave me false information therefore causing them to lie to me and get on hold my claim. They try to scam everybody and try their hardest not to give any sort of rebate to anyone. Now I call them and apparently they don't have any knowledge of what happened and who I talked to. A "serious" company cannot pull up any call records yet they say before you call them that the phone call will be recorded. These liars will be all over the newspapers. The way their sales pitch works now before you buy it you are eligible of up to 15 percent back. Then by the time your appliances are delivered it's too late to open a claim. BEWARE OF THESE LIARS AND SCAMMERS.

I have never seen such pathetic customer service support from any product company. After registering a complaint you need to follow up for mechanic visit. Mechanic will come and check everything. After that no response until you call them again and ask for update. They are least bothered and unprofessional while dealing with customers. In my case I have at least called them (Indore local center) 10 times, Have called Bosch customer support 9 times but no one is really serious about the problem I am facing. It's been almost 2 months now and still I am following up.

I called Bosch customer service on the 9th June 2018 to inform them that my washing machine was not working. The adviser ask me to provide the registration mobile number which I did and I ask her when did the technician call me. She say within 48 hours and she book an engineer visit for me on the 11th of June 2018. But no one should called me at that date. Again and again I request for service but there is no response.

I called Bosch customer service on the 22nd April 2018 to inform them that my oven was not working. The adviser ask me to provide the FD number which I did and I ask her who will be paying for the cost of the repair and she said it was free and she book an engineer visit for me on the 25th of April 2018. On that day the engineer came and look at the oven and said he will need to order the parts from Germany and that he will be back.

In the last 12 months, I've bought a high end Bosch flexi-induction, series 8 oven and washing machine. The first two, I intentionally paid a premium for it as they are made in Germany while the washing machine made in Thailand. The branding has bring down not only tarnished her brand but to Germany as a world-class engineering country. Almost everyone knows top quality engineering comes from Germany like Porsche, BMW, Merc, Audi, Miele etc.

Bosch produces quality products. I have owned my range since 2006 and it still performs and looks like new. It is dependable and easy to care for. Love it! I also have a Bosch dishwasher and it is great too.

I bought this Bosch 2 slice toaster from Argos price retailing at £59.99. I found the need to take the toaster back three times as each time it was either burning the toast on one side and not cooking it at all on the other side, or it wouldn't pop up, or the bars at the top would pop up but would not go down again. I am on the fourth toaster now in the space of 15 months and this one has now stopped working... Again the toast is white on one side and burnt on the other, and it won't pop up so I have to get a pair of tongs to fish the bread out. I took it back to Argos but the 12 months shop guarantee has expired. However they gave me a number to call Bosch to request a reference number from them so Argos can yet again replace the item.

I have had my Ascenta dishwasher maybe 6 yrs now, never liked the racks in it, it doesn't ever dry the dishes. Recently the soap dispenser is not opening making it needing another wash, 3 times in a row. It didn't open the last time I ran it. Does anyone know of any solutions to the dispenser not opening?

I have a kitchen with many Bosch appliances. Periodically, I have trouble with an appliance and have tried to repair it. The problem is that the Bosch customer care line does not have any access to technicians and the Bosch parts line does not have any information about the parts that Bosch sells. The result is that the only way to fix a Bosch appliance is to call a service technician which is an expensive proposition.

We bought a BOSCH washing machine on 7th May 2018 from our nearest dealer in Anchal, Kollam (Dist), Kerala. They delivered the product on same day evening as informed us to company executive will come within 24 hours or maximum 48 hours for installation and demo. We were waiting from 56 hours or more and none of the company executives or service person contacted us. When we called customer care and dealer they are just saying executive will come soon. You need wait again and again. If they are not able to do this simple installation & demo for new customer in timely manner, how do they handle service complaints and technical issues!!! We feel that BOSCH company is not caring about their customer service and they just want to dispose their products and they don't have any concern about service after sale. As per our experience, We do not recommend anymore their products.

I bought their dryer and within 8 months the touchpad to switch on the unit was already not working. The representative that they sent was insisting that there was nothing wrong and that we should use the thumb and press harder to make it work. It still was not working. We think that the touchpad was defective and they were just avoiding to replace it. After a few calls, they finally sent another technician but the guy came unprepared. He had no insurance despite the fact that they supplied the appliances of the entire building. On the third appointment. The technician did not show up. Did not even bother to call to tell us he was not coming.

BOSCH Rebates are a scam. They promise that you'll get 12%-15% in rebates but the window for claiming the rebate is tiny. You have to buy the appliance, get it delivered, and file a claim within a short period of time or you cannot get the promised rebate. This has now happened to me twice. I would not buy Bosch again no matter what. Their rebate program is a complete scam.

WALL OVEN: I bought Bosch Benchmark appliances for my home. I am now on the 4th repair for the wall oven (exact same problem all 4 times) in a year and still Bosch hasn't figured out there's a problem with this oven. All 4 times when the oven stopped working I was without the use of my oven for 20-25 days waiting for repairmen, parts or be ordered, etc. 80 days in total so far in less than a year that I have not had the use of my oven, and counting. AND to make matters worse, the only time I use this oven is when I have guests, the rest of the time for myself and my husband to make small meals we use the smaller speed oven.

I bought these high end Bosch Benchmark (series dishwasher, induction/convection range) appliances and all three of these were defective. Bosch required 3 service calls on each before they were replaced. After the second microwave was also defective, the company I bought them from just replaced it with a KitchenAid, covering the additional cost. All in all I had over 10 deliveries and service calls on 3 appliances. With a delivery window, you find out the night before, you can imagine how much of my time this consumed. Never an apology from Bosch. In fact, after the first defective range, they sent me a letter to sign to accept the replacement. I noticed that there was one letter that was different in the model number and called to be sure it was the same range, and was assured it was just a newer model. However, when the range arrived, I then discovered it was a model $700 cheaper and missing important features.

Our four year old dishwasher was issued a recall as some of the plugs were catching on fire. I did as instructed on the recall notice and an "authorized" repairman came to the house. He said he couldn't get the dishwasher out without damaging our floors and left. I let Bosch know and they suggested that we get a quote to have the granite countertops removed, so that the repairman could get in. I asked for another dealer but they didn't want another repairman. I called our contractor to remove the dishwasher and the repairman came back to change the plug but refused to put back the dishwasher. The contractor came back to re-install the dishwasher and the dishwasher top rack and sprayer were now broken.

We are/were 20-year loyal Bosch dishwasher owners. They run quietly and efficiently. But in early March, 2018 we opened the door and the top panel (facia) came off! We tried snapping it back in, then called our handyman. He found that several plastic parts had broken off or were missing from the panel. So we called Bosch to order a new facia panel. It was just under $100 w/ shipping! First send was broken, 2nd send was missing a section, and the 3rd send was sent with a threat that if we didn’t have this handled by an authorized Bosch service person, our warranty would be cancelled.

We called Bosch when our 2 1/2 year old dishwasher broke. Their service dept. had a 2 week wait so they recommended authorized service providers with Mr. Appliance at the top of the list. We called Mr. Appliance and told them of the error code displayed and requested service for a broken drain pump. They came, charged us $170 and didn't bring the part. Then they sent a $600 quote to fix the unit. I called Bosch because at this point I could buy a new dishwasher. After some back and forth they offered to pay for the part and I'd pay for the labor. Mr. Appliance hadn't broken out the quote, Bosch said the part was $36. Bosch offered to call Mr. Appliance which they did but to no avail. Still a $600 job.

I have owned and used our Bosch Dishwasher for over twelve years without a single problem. I've heard complaints about Bosch lack of cleaning. I have never experienced such a problem. Some of the complaints sound as though they have a poor water supply. Maybe a water filter prior to the dishwasher would help. I read complaints regarding drying. l would need to know what is in the dishwasher first. If there is a lot of plastic I would expect less than quality. Bosch dries the dishes with hot water rinse. The latent heat of the dishes and glassware is used to dry. Plastic does not retain much heat thus the lack of drying. It is my opinion that the complaints are misdirected. The poor customer service should be addressed immediately.

Complaint sent in December 2016. After being on hold for 20 minutes spoke with a unconcerned/unkind Caleb ** head manager (or so I was told) of the appliance department. We have a Bosch dishwasher, where basically the upper and lower racks are disintegrating due to rust. The machine is still fairly new, and is run only with your recommended Finish products. The plastic coating on the racks appear to crack and scale off, exposing rusted/rotten metal underneath, something that does not appear to reflect the product quality one would expect from Bosch.

Very unhappy with Bosch's customer service and ability to order a part in a timely manner. The estimated delivery time for when I ordered in February was pushed back first for March, then April, and now May. That is 3 times already and I am still waiting for something I already paid for via credit card. In this rate will I ever get this part?

I had a Bosch refrigerator for many years and was very happy. I recently had to renew the fridge and opted to buy Bosch again, however I am very disappointed in the new design. Shelves are not the right distance apart (not allowing the stacking of such things as 2 yogurt pots) thus wasting lots of space, putting a huge draw in place of a door shelf, door shelves with a cover, the freezer is much smaller than the previous even though the external dimensions are the same. The new fridge makes lots of squeaking noises. Your designers are IDIOTS. I will be looking at another manufacturer when I change this fridge.

Pathetic Bosch service in Gurgaon, I have been chasing them to repairs my washing machine since past one month. Surprisingly they have sent the engineer in between to charge me for service call but no resolution of the problem, they willliw too much on the progress. Request no one to buy Bosch products as you may never get satisfied after sales service.

I loved my Bosch dishwasher (Silence Plus 48 dBA Dishwasher) when I first got it. It was so quiet and did a great job. Two years in and just out of warranty, it needed a $300.00 repair because water was leaking out the bottom. Now, two years after that, it won't stop draining, even with the door open. A repairman confirmed what I thought, water was leaking into the subtray so the float wouldn't drop to allow the machine to function. He found a break in the water valve and told me the problem is a common one. I won't be buying any Bosch appliance again.

We'd just purchased and installed a Bosch Ascenta (top marks from CR) when my husband got transferred. It was pricey but worth, so we opted to move our new appliance with us. No issues for a couple of years, then it stopped draining, wasn't under warranty etc. Since we weren't sure how long we'd be in our house we opted for less expensive brands - went through three before our big kitchen remodel. Went back to Bosch - unit was as outstanding as our first until we had to "unhook" it make so adjustments during the remodel.

I have booked one washing machine thru Vijay sales, Indirapuram, Ghaziabad, Uttar Pradesh, India on 9th March 2018. And was committed a delivery date maximum by 19th March 2018 by Bosch representative Mr. Alok ** but till 25th March I have not received my booked product and instead of providing my machine he I asking me to take refund and also on said date he has misbehave with me. 1. Request you to give me my booked product. 2. Is this is a way your representative treat your customers. 3. I have said him that I will escalate this matter then his response was that this will not at all help me by writing to anyone. 4. Worried about my decision of buying Bosch machine... While selling if I am getting this type of service then what will happen in future. Seeking your positive response with solution on priority. A what action to your employee who is spoiling the reputation of No.1 BRAND.