Bosch Appliances Reviews

Refrigerator has been out of commission for 6 weeks + still have not yet seen a return authorization or a repairman that can fix it

Unfortunately I purchased an Italian version of the Bosch range 800, specifically HDS8055U. What a HUGE mistake I made. I didn't do my homework and found out after spilling something in the oven that the range was not self cleaning! A new range that costs 4,000 and not self cleaning! The cooktop design is poorly executed. The only high-BTU burner is located in the center, making it difficult to use other cookware elsewhere. It does not provide a clear indication of its actual temperature - only the temperature setting selected.

Horrendously bad customer service and vile products. DO NOT BUY WASHING MACHINES from this company. It took them six months to replace a circuit panel which stopped functioning after a few months (and this is a weekend house with minimal usage). They don't even deserve a star. I would like to sue them for the return of the $1400 spent on this piece of garbage plus the hours of wait time on customer service. They should go out of business.

We purchased a Bosch dishwasher years ago which sold me on this brand. Over the years we've replaced it three times. The last time was a Bosch and we can't kill it. It remains in as pristine condition as the day we bought it. As we have to replace our other kitchen appliances, they will be Bosch.

We have a number of Bosch products in our kitchen all about 8 years old from when we remodeled. Our microwave and refrigerator both developed issues this past month. The service person was knowledgeable and efficient. Bosch customer service was a nightmare. I didn't get receipts for the service visits from their system. The first time I called in they said I hadn't paid for the first service so wouldn't get any receipts until I did and sent me a link to re-pay. I got that e-mail from Worldpay(?). As the service tech and my bank both had evidence that I had paid, I didn't use their link. When I called back to share that evidence with them, they confirmed I had paid without my sharing it so I don't know what changed between the two calls or if the first person wasn't trained. I let them know I was not getting their receipts and they said the system was working so I was getting them, but said they would resend and disconnected. Still no receipts. Bizarre, blame-the-customer service.

I gave this refrigerator 2 stars because I like the look and, up until the warranty expired, it seemed like a good investment. This is more a review of Bosch's so-called "Customer Service". We purchased the Bosch unit 14 months ago. A month ago, the freezer stopped working (while we were out of town) and we came back to a load of soggy garbage. We got the freezer working again, so we thought, but the Ice Maker would not produce Ice.

I am writing to formally complain about the persistent issues I have experienced with my Bosch refrigerator (Model: B36CL80ENS) and the poor service I have received. Within the first six months of purchase, the ice maker failed and required repair. At 19 months, the stainless steel finish on the left door began to wear off and discolor, despite the unit being well-maintained in a single-person household. When I contacted customer service regarding this, I was told it was a cosmetic issue and no assistance would be offered.

We were so very excited to bring home our beautiful, pricey and highly recommended Bosch refrigerator. My father, an appliance repairman recommended we purchase top of the line. We purchased a Bosch dishwasher as well, with high hopes of one day replacing all appliances with Bosch for continuity and renovation sake. Unfortunately, our refrigerator now sits in our garage while an old, cheap garage fridge is our house fridge. It all started with our ice maker not working properly just months after being purchased. We called around Home Depot, and Bosch and quickly realized, our local Home Depot sold us a Bosch when there are NO Bosch repairman in our area. The nearest being an hour away. We had to beg a company to send someone out. He never could get the ice machine to work and we figured ice was not all that important, right? Well, just under a year later our refrigerator stopped cooling. Again, we were on the hunt for a repairman.

Just purchased Bosch 300 dishwasher at Lowes. Runs fine but lower rack falls off track when plates loaded so you must lift entire rack to move it back on. I’m 76 & it’s very hard to do. Very poor design.

Made the biggest mistake for ordering a washing machine online. Read consumers review and noticed the washer can not be used in my home, because the power adapter is not available. Issued a Return within 2 hrs, and called Customer Service 800 -944-2904, and confirmed the Return, but I continued getting calls after 7 pm and emails at ~ 10 pm with notices to ship my items. This company has such appalling and no service at all - lessons learnt.

June 4, 2026 Bosch 800 series dishwasher, piece of junk. E15 error all the time. Doesn't heat up properly. No customer support. Don't buy Bosch brand products. They don't last longer than 3-4 years.

June 3, 2026 out of the box Bosch 800 series dishwasher, piece of junk. Dead power panel. Screwed up computer. Power off reset every time for a test run that never runs. In an age of of hyper technology a low tech dishwasher from 1985 still outperforms Bosch. Sad, a huge inconvenience and a BIG waste of time for people that have a life to live.

It's very bad service. I don't know why the stores would want sell their dishwashers. It's almost impossible to get through. Their drying cycle is a joke. Nothing is dry upon completion the cycle. I am now holding for 40 minutes and nobody picks up the phone..

Refrigerator needs repair, it's 5 months old, deplorable! Poor service. I am disgusted it needs repair after 4 months

I purchase all new Bosch Kitchen Appliances. You would think Bosch would appreciate customers like this and treat them well. That is NOT the case. Like so many reviewers here, I found Bosch unwilling to help or to stand behind their own product. Their whole strategy seem to be Deny, deny, deny. My new dishwasher has been one of my worst all-time purchases. First, Bosch shipped the wrong model, and had to send out a new one. The new one squealed throughout the wash cycle from the 1st load. I called my retailer who has in-house servicemen. Nice guy. He came out 3 time trying to fix it, and was unable to do so.

We recently bought a luxury built-in freezer that cost over $9,000.00 from Bosch. The freezer came with a dent in the interior, the door seal loosely applied and the gaskets for the door not working. I did not want a freezer with a dent in the interior. Bosch refuses to fix or replace the freezer because the “dent doesn’t affect the performance of the freezer”. They offered us $100 which I refused. I do not want a dented freezer for our newly renovated kitchen. Bosch has refused to replace or fix the freezer. I am still waiting for the gaskets to fix the door and Bosch has told me the seal isn’t important for the freezer to function properly. My freezer was within the Bosch’s one month warranty to “report any damage” and the company still won’t fix the dent. DO NOT BUY. The quality of the product, poor customer service and lack of adhering to their own company warranty is the worse I have experienced with any company, ever.

I purchased a refrigerator 4 months ago and it stopped working. I called and after sitting on hold for 1.5 hrs was given a case number. Bosch tried to arrange a repairman to come out and we ended up getting passed around to 4 different repair companies. Finally Bosch got someone to come out. They said there were several faulty parts that needed to be replaced. They said they could have them here in a few days and get this all fixed. After a few days I called to find out what was going on and they said the parts are backordered until August. It's already been a month and now they are telling me it will be another 3 months!!

Bosch sucks! The product sucks, their "customer service" sucks and especially their service tech - James - who works in the new Bedford, MA area! He came to my home - damaged the cabinet frame around the appliance - did not reinstall the appliance correctly so around 6 months later the same issue happened. The end result is that Bosch did not reimburse me for my additional $550 I had to spend to correct the issue that James caused. Bosch sucks! Buyer beware - GE or Whirlpool - or if money is no object - sub-zero. Bosch = zero!

I am extremely disappointed with my experience with Bosch customer service. I purchased a Bosch refrigerator just two years ago, in January 2024, expecting reliability and quality, but unfortunately, I’ve been dealing with an ongoing issue that has yet to be resolved since it stopped working on April 29, 2026, due to no power.

I have a Bosch heat pump that was purchased and installed in 2023. I have nothing but problems. The first thing that went was the control board. It was replaced and covered because it was under one year. Now I have a reverse valve that started leaking Freon. Unfortunately for me the unit is over a year old and not covered by a warranty. The unit never cooled right. It’s my problem because I let a A/C installer convince me that Bosch is a good product. Not only does Bosch units breakdown but distributors don’t stock Bosch parts. That means no A/C for days maybe weeks. It’s been almost a week that my contractor ordered the part and now possibly tomorrow it will be delivered. Really bad for me living in S.E. Florida. If one more mechanical thing fails I’m going to write it off and buy any other brand but never Bosch ever again. That goes for all their products.

Overengineered, Frustrating to Use. I really wanted to love this dishwasher, but the reality has been incredibly frustrating. For a product at this price point, the usability—both on the machine itself and in the app—is far more complicated than it should be.

I would rate Bosch customer service a ZERO if I could. The absolute worst company to work with. We bought a Bosch refrigerator about a year ago. It has a water dispenser that has leaked since it we installed it. We have spent over 100 hours on the phone with customer service. We have had 8 separate service technicians replace every possible part. Still leaks. After 1 year of fighting with them, they agreed to buy back our leaking fridge. We signed their terms and agreed to move forward with the buyback.

Purchased a series 800 Bosch dishwasher 10-23-25. We noticed an awful toxic smell after about 20 minutes that filled the entire home. We called Bosch and they sent out a serviceman. He stated it would go away with use. 2 months later it is still omitting the very toxic smell that we consider a possible health risk due to my asthma. We called Bosch and they again sent out a serviceman. He disassembled part of the new machine and recommended we replace a part inside. This part would have to ordered and it would be a 2 hour service call as the machine would have to taken apart. He ordered the part and said it would take 2 weeks.

I purchased a Bosch Dishwasher from Home Depot on 4/9/25. It was installed on 4/15/25 by Home Depot. The dishwasher worked well for about 3.5 months, but then stopped working. I contacted Bosch support originally on 9/8/25. I was given #** and a repair was scheduled. When the repair company contacted me, they were in the middle of Pennsylvania and not in my area. I called Bosch back on 9/17/25 and they assigned a local repair company (Affordable TV and Appliance). The repair company came out on 10/8/25 but was unable to diagnose the issue. They sent another repair tech out on 10/14, and he was able to review the issue and identify required parts.

I spent well over $1,000 on a dishwasher because it was suppose to last a long time and work really well. It worked really well, but not for long. I called Bosch customer service and they can send a technician out but will charge $179+parts+labor which sounds like the price of a new dishwasher. I was better off buying any $500 dishwasher. I bought it just over a year ago and it was only ran once a week.

Our fitted-in Bosch microwave has broken twice (had one Bosch repair), and Bosch fitted-in hob is still usable but the metal base of burners are rusted and broken off. Very poor quality of Bosch products (made in Spain). So expensive and so poor quality, nobody should buy Bosch products.

10 month old Bosch 300 dishwasher leaking for weeks before water started coming out onto the kitchen floor. Still under factory warranty, given 3 local repair as we do not have what they consider an “authorized service provider “ within 150 miles. None of them would touch warranty work. That started a two week battle that ended up with a store credit and new KitchenAid dishwasher. Do not, and I can’t emphasize this enough, buy ANY Bosch Appliance until you call all local repair centers and see if they will repair your unit if needed, factory warranty or otherwise. Now let’s talk about the customer service people at Bosch. They are useless. They read scripted responses and do everything they can to stall, hoping you will just go away. And to summarize, I would just share with you the damage this dishwasher did to my cabinet, which cannot be repaired without removing my granite countertop, which is not happening.

I don’t usually write reviews, but this experience deserves one. Our Bosch dishwasher failed completely after just 11 months, and it's now totally unresponsive. For something at this price point, that’s already hard to justify, and it only went downhill from there. We had a technician out three separate times, and each visit meant waiting about a week for parts, then another two weeks just to get him back out. This dragged on for nearly two months. In the end, he admitted there was nothing he could do and shared that these units are largely made with cheap plastic components, which honestly explains a lot.

I am writing to express my dissatisfaction with the service I have received regarding my washing machine, which has not been functioning since March 19th. Despite raising a complaint on that date, as of March 25th, no technician has visited my home to address the issue. I have contacted customer service multiple times, but each time I was met with new promises and shifting timelines regarding when the matter would be resolved. Additionally, your technician Karthik has called me three times, each time assuring me he would arrive within a few hours, but unfortunately, he never showed up. I have always believed in the quality of Bosch products, but this experience has severely shaken my confidence in your after-sales support. I am left feeling frustrated and disappointed, and as a result, I am reconsidering my future purchases with Bosch.

Paid more because heard Bosch was best. Trouble with Dishwasher from the start. Screws falling out. Replaced whole electric panel. Then started leaking. Went out of Warranty while trying to find issue (4 attempts). Bosch knows this and is only offering $399 pro rated amount. :( Seriously. I thought they were the best. I will never buy Bosch again. Product terrible/Service Terrible. Customer Service-nightmare! After several "emails", they would not accept our proof of purchase. Ridiculous. Had to get Home Depot to call them. That was the only time we got someone who could maybe help us. But when call back, only offered proration for an item that was under warranty. Crooked!

I purchased a new build home in 2024 equipped with Bosch appliances, and the quality has been deeply disappointing. Within the first six months, my gas range had to be replaced twice due to defects. Now, at the 1.5-year mark, the microwave vent grill has broken off because the plastic hinges failed under standard heat and moisture. Given this track record, I have lost all confidence in the brand. I will not be purchasing Bosch again, nor can I recommend them to others.

Awful not helpful website. Could not find basic parts needed. Terrible customer service. No live agent who could help. Could not find replacement part. Chat was a joke kept telling me go to link, can't help you?? Really??

New Bosch Dishwasher that was a must have for my wife's happiness is a piece of junk. Louder than advertised and only works every other time. Panel lights going buggy and truly the worst investment we have ever made. What I am sure was once a quality manufacturer is no longer the case. I would love to give them a glowing review - but boy do they not deserve it.

Approx 10 months after purchasing new Bosch electric range the thermostat module for the oven failed. Bosch replaced. Then approx 8 months later, same failed again. Again they replaced. Now after owning for 2 years the same part has failed again. After 3 months the repair guy contracted by Bosch told us it was useless to repair a third time. The repair guy and we, requested a replacement new range. Bosch said no. They will give us a partial credit (I didn't even ask how much) for a new range. I'm not inclined to spend even one more cent on Bosch so that is not an option. Now they don't return my calls. You save for the best products that will work well and last long - Bosch - not invented for this life :(

We bought double-wall ovens from Bosch approximately 7 years ago. They were expensive. I have been told that I need a new control panel. It was on back order for 2 months and finally the repair service refunded my deposit. I called a different repair service today and they have told me that it is still on back order and it may take months to get the control panel. Bosch will not give me any information about the availability for the part because I don't have the part number (I was never given one.) The repair service will not give me the part number and told me to get it from Bosch. Apparently Bosch is incapable of looking up "control panel" for the Model Number I gave them.