Bosch Appliances

Bosch Appliances Reviews

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About Bosch Appliances

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Bosch manufactures kitchen and home appliances. The company's products include dishwashers, ovens, refrigerators and laundry machines. Bosch appliances feature energy efficiency and sleek design, offering consumers appliances that enhance both the functionality and aesthetics of their homes.

Pros
  • Effective cleaning performance
  • Quiet operation during use
  • User-friendly design features
Cons
  • Frequent repairs needed
  • Poor customer service experience
  • High cost of replacement parts

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Bosch Appliances Reviews

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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
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    Installation & SetupPrice

    Reviewed Feb. 11, 2025

    Purchased all 4 appliance for kitchen. Refrigerator, stove, dishwasher, microwave. (5/03/22). Within the first month needed repairs. The refrigerator to this date has had 5 repairs. The entire computer system of the refrigerator has been changed out. The ice maker twice. Temperature issues. And countless other things. Not to mention the food loss every time we had to throw away the contents of the refrigerator. The dishwasher has had to have the hose replaced, which is a major part of the dishwashing process. Known for their dishwashers. I wasn't expecting this within the first few months of having it. The stove has now had three repairs to the warming drawer with the exact same part being defected. Currently, the microwave which I was not able to purchase an extended warranty on is now emanating a burning smell and making a strange noise. It smells like an electrical fire that's about to catch.

    When a Bosch technician was here to fix the stove warming drawer yet again a few weeks ago, he couldn't find anything wrong with the microwave but did say he also smelled the burning. Told me to keep using it. Not likely when it smells like an electrical fire. I'm not burning my house down. So I called ABT which is where we purchased all four of these items from. Had to pay a service technician $189 to come look at it. Now they are ordering parts because they figured out what was wrong with it. That's going to cost almost $400 for parts not including labor.

    At this point a new microwave should just be purchased. But we've already paid for the technician to come out and look at it and order the parts. So just waiting for them to arrive and have them installed. Not sure how much the labor will cost at this point. Called Bosch once again because I've had several conversations with Bosch at this point over the past 2 years with the four appliances purchased. Zero of these products have had any recalls. I can't imagine I'm the only consumer to have problems with these products. I've always purchased Bosch dishwashers in the past and haven't had a problem. Heard nothing but what a quality brand Bosch was. So we invested to purchase Bosch products for our new kitchen for our new house. What a mistake. It's been nothing but taking time off work to be here for the technicians to come. Spending money each time. Technician had to come out. And for parts. Extended warranties.

    I am a completely unsatisfied customer. And they do not care. It's completely unacceptable and I will never purchase another Bosch item again. I'm telling everyone I know about the problems we have had and they are definitely not buying any Bosch products. All 4 appliances had and are still having issues. All purchased at the same time 2 years 8 months ago. That's unacceptable. Absolute garbage products.

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    Customer ServiceReliability

    Reviewed Jan. 31, 2025

    We purchased a refrigerator in April 2024. In mid-October there was a grinding noise and the ice maker stopped working. We ordered a new water filter as instructed. That did not solve the problem. Bosch initially stated they would send a repairman. Then they said no repairman was available. After much back and forth Bosch offered to buy the machine back. I left it to them to find a company to pick up the machine. Customer service was not able to find a company to pick up the machine. They suggested I find someone. It took me 15 minutes to find a company who had previously done this kind of work for Bosch. They complained about not getting paid. I sent a copy of a paid invoice and pictures of the destroyed data tag. Those aren't good enough. They are refusing to pay for the defective machine. Do not buy a Bosch!

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      Customer ServiceInstallation & SetupStaff

      Reviewed Jan. 20, 2025

      We purchased a Bosch dishwasher in 2024. It stopped working in September 2024. Since then, we have made more than 10 phone calls, Bosch sent out to the repair companies which failed to repair the dishwasher. The first repair person came out, said they needed to order a part and we never heard from them again. A few weeks later they sent a different repair person out. They said they also needed to order a part. They took weeks to call us. They brought out a part to install and said it was faulty and we need to order a new one. A week or two later, we called and they said that the part was back ordered. We called them a few weeks after that since we hadn’t heard anything and they finally brought out a part January 8.

      We’ve been through two major holidays with no dishwasher. The repair person that installed the part on the 8th said it was fixed and just needed to “recalibrate“ -it still does not work. We have been on the phone with Bosch multiple times and they have not come up with a solution thus far. They have disconnected us, transferred us And then disconnected, and said they would call back with more information. They never called back. We called them again today and asked to speak with a supervisor. They said they cannot transfer us to the supervisor and will have to call us back. When it didn’t ring through on their call back., We called them. The next person we spoke to said that they did not have a supervisor and that they did not have a last name to give us or an employee number. Do not recommend any of their appliances based on these terrible experiences with customer service.

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      Customer ServiceInstallation & Setup

      Reviewed Jan. 17, 2025

      We bought a Bosch induction range that worked well after initially installed in July 2024, then the controls started blinking randomly 1 month later, then quit working altogether. Since then we've had dozens of phone calls to Bosch, they've sent 3 different repair companies none of whom can fix it, they keep forgetting to send parts that repair people need, they defer and stall. So now we have a $3000 useless slab on our counter for 6 months. When we can finally get a human on the phone they are refusing to refund our money or send us a replacement. So much time and stress spent on this and Bosch is not helping us and we don't have a working stove top. Stay away from Bosch.

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      Price

      Reviewed Jan. 13, 2025

      I bought a Bosch microwave thinking it’s the best. I was wrong. It stopped working after 2 yrs. I’m very disappointed it cost me 870.00 to fix. There is one year warranty. I bought an extended warranty through BEST BUY. I missed by 7 months. I will never buy another Bosch product again. An expensive microwave should last more than 2 1/2 years.

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      Reviewed Jan. 10, 2025

      I would like buyers to BEWARE of purchasing a Bosch refrigerator. We purchased the Benchmark Built-in Bottom Freezer Refrigerator from Capital Distributing (Ferguson Enterprise) in 2019 - list price of $7,099. It was installed in 2020. On 2/8/2023, Bosch replaced the heater and we were charged $547.79. On 11/19/2024, Appliance Genius (an Authorized Bosch Repair Company) had to replace the heater again for a charge of $681.05. I contacted Bosch to see if they would reimburse a portion of this charge since it was the 2nd time that it was replaced in a very short time to which they responded "NO, the repair is out of warranty." I do understand that the warranty was out by a short time but the heater should not have had to be replaced again in less than 2 years. I would NOT RECOMMEND this refrigerator or Bosch.

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      Staff

      Reviewed Jan. 9, 2025

      We put a suite of Bosch appliances in our new home after a history of great experiences with their dish washers in the past. That was a terrible decision! Indeed the dish washer and microwave work fine as expected but the dual fuel stove & refrigerator are failing after only 2.5 years. The electronics on the oven have failed. The oven now only functions on 2 of the multiple settings and the ice maker function in the refrigerator has stopped working. Bosch has been of no help in trying to trouble shoot the problems and has twice referred us to certified service representatives who do NOT service our area. The quality and service on these appliances is disappointing and ineffective. I won't be buying Bosch appliances in the future...except for their dish washers!

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      Customer ServiceStaff

      Reviewed Jan. 8, 2025

      Customer service is absolutely horrible. I found the online chat function pretty useless and phone support not helpful. I will not buy Bosch appliances again. I had a problem with Bosch’s Home Connect app and some of my fridge’s digital functions. After an unreasonable time on hold…absolutely no help. The representative tried to falsely claim that my fridge was out of warranty. Very disappointing. I think this is probably an easy to fix issue, but….nobody is home at Bosch.

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      Reviewed Dec. 18, 2024

      Imagine hearing loud crackling sounds coming from your oven then the crashing sounds of glass falling out everywhere. This is what happened when I used the self cleaning mode on my 4 yr old Bosch double ovens. The inner glass had fell out. Bosch agree to have someone come out and look at it, but refused to take any responsibility in the matter. They claim hot glass breaking and falling out everywhere is not a safety issue. I am more than disappointed that they did not try to take any responsibility in this matter yet the company makes a kit to fix the oven when it happens. Why have a self cleaning mode if you can’t use safely. Buyer beware they do not stand behind their of their product.

      Soo frustrated,

      Wendy **

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      Customer Service

      Reviewed Dec. 17, 2024

      Bosch Support is rude, misinformed, and often use unscrupulous tactics to avoid backing their products. They took more than three years to address product faults and they refused to send replacement dishwasher rack wheels ($30 value). Horrible company to work with.

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      Bosch Appliances Company Information

      Company Name:
      Bosch Appliances
      Website:
      www.bosch-home.com