Bosch Appliances Reviews

Very poor customer service. My fridge is less than 1 yr old within warranty, all they do is give me a run around. Am yet to get resolution to my refrigerator not freezing, 2 months since I filed a complaint. Am without. Working fridge and all they say is case is under review pending decision?. Am so disappointed and frustrated. Also customer service don’t answer phone for 30 minutes, they have you on hold. This is a big company with no escalation order, customer rep will tell you someone will contact you, however they don’t know when is that going to be.

We purchased an arsenal of Bosch appliances for our new kitchen in 2020, 6 years ago. We were excited to have new appliances after having old ones for over 20 years. Well wow were we wrong! Both our oven and our fridge have had considerable issues. The oven is just 6 years old and cost over $3000, yet has “board” issues that lock the oven and cause temperature irregularities. After spending hundreds on a new board, the oven lasted 4 days before totally failing and locking us out once again. Not only that, but customer service has been absolutely no help! Even our plumbers who came to install the new board were shocked that the oven was having these issues being just 5 years old. Moral of the story, do NOT get Bosch unless you want to SPEND SPEND SPEND!

I purchased the full set 900 series.. I went over my budget but was told these were reliable, high quality and there was a rebate. First I submit the rebate which wasn't easy to find all the codes. They immediately rejected my form and never contacted me. 3 months later I called to ask about the rebate. I was told their system auto rejected it because the store Spencer's had me fill out Best Buy's form. Yet no company name was on the form. So they resubmitted it and told me it's another 7 to 10 weeks.

I bought a $3200 fridge with top ratings 2 years ago and the compressor has died for the freezer. No assistance from Bosch or help and I'm expected to wait 2 weeks for them to make a decision on assistance.

My wife and I bought an all-Bosch kitchen in our new home. It cost a little more, but we thought we were buying a quality product. Not the case. We have had two service calls on the dishwasher in the first 3 months--it works now. But we have had three service calls on the microwave- it blows its fuse--three times in the first year. The service people come out, replace the fuse (a considerable task), go away, and call it fixed. Then it blows again-same story. Each time there is substantial delay in getting service. The second time it blew, I was promised a new unit if it happened again. Bosch reneged. I might add that the unit does not heat frozen meals evenly. I bought a $100 microwave that we use during the downtime- it works much better than the Bosch. In summary, the product is inferior, the customer service is poor, and they do not honor their commitments.

I am incredibly frustrated with my Bosch dishwasher and the non-existent customer support. The machine is still completely covered under warranty, but it is currently broken and unusable (broken door latch switch). When I contacted customer service to schedule a repair, I was met with endless delays, automated loops, and zero available technician appointments in my area. What is the point of paying a premium for a Bosch appliance and a warranty if the company refuses to actually honor it or send someone to fix the problem? Right now, I am stuck with a broken appliance and zero timeline for a resolution. If you expect reliable customer service or a company that stands behind its warranty, look elsewhere. Avoid this dishwasher or be sure to purchase an extended warranty.

I bought three Bosch appliances because I believed Bosch was one of the best brands for quality and durability. Unfortunately, my experience has been extremely disappointing. Within only about four months, the top cover/panel of our over-the-range microwave actually fell off while my wife was using the stove underneath it. Thankfully, she was not seriously hurt, but this was very concerning and should never happen with a nearly new appliance. I purchased a 5-year warranty from Lowe's, so I contacted them first. They referred me to Bosch. I called Bosch, and it took more than a week for a technician to come out. The technician looked at the microwave and told me it had not been installed properly. As a customer, I have no way of knowing whether an appliance was installed correctly. I purchased it expecting it to be installed safely and properly.

LEMON. Three yr old oven. Has never functioned properly. 4 repair calls. Paid $500 for service. They said they would reimburse and never have. Still not working. Customer service has all the documentation and receipts.

We have two Bosch HVAC units in our home purchased eight years ago. And since then, nothing but expensive issues and failures. The control board and blower motor went out on one of them. And the problem was waiting for the parts. This wasn’t during Covid. This was like three months ago in 2026. And it took literally 3 1/2 weeks for these parts to come in. Meaning we had no air-conditioning and 1/2 of our home waiting on parts. Then one and a half after the exact same thing happened to our other unit. The control board went bad and we had to replace the blower motor. And right now we’re waiting on those parts. It’s already been almost 2 weeks. But at least the blower is stuck in the position so it is cooling. They’re just way too many better brands out there that are more reliable like carrier or Trane I would go with. And the cost is considerably less and parts are readily available.

We purchased a Bosch dishwasher from Home Depot 2 years ago with an extended warranty. Recently, the weld on the top rack failed, dropping it onto the dishes in the bottom rack. The appliance is out of range of the 1 year Bosch warranty and the extended warranty won't cover this type of failure. It is so disappointing. Bosch is not worth the extra money. I will buy a cheaper model and replace it more often and be better off financially.

If you are considering a Bosch built in refrigerator, please be aware of the service issues. Mine failed after only a few months, and I have now gone six weeks without refrigeration while Bosch struggles to coordinate repairs and a replacement. The technician visits were delayed, parts were wrong or incomplete, and even after Bosch approved a replacement, they have been unable to secure an installer. I’ve been told to “be patient,” but no homeowner should be without a refrigerator for this long. This experience has been costly, inconvenient, and far below the standard I expected from Bosch.

I reached out to Bosch regarding a repair completed for my Bosch AC unit and was given a case number, only to be completely ghosted. After receiving zero communication, I sent a follow-up email hoping to resolve the issue, but I have yet to receive a single response. It is completely unacceptable for a major brand like Bosch to leave a customer stranded and zero accountability. Having a case number means nothing if their support team simply ignores you. If this is the level of customer care I can expect, I will strongly think twice before purchasing any Bosch product in the future. Why won't they contact me and honor their support commitments?

I have a very expensive Bosch heat pump. It has "Easyair" connectivity with the heat pump. It doesn't work, doesn't connect. I've spent hours trying to get it to connect. Pure expensive trash!

Ice maker never worked. They have sent repair man twice. He has to order parts, wait until they come in and then he only comes 2 days a month to my area. New fridge no ice for 4 months.

I have a new refrigerator after 3 weeks had problems with ice maker, no big deal. Then after a few months the alarm would not go off if door was ajar. Then it started popping breakers? Then random alarms would go off and never got the code. Called Bosch and again they said repairman would be in touch, week later call back and they would give me an authorization number and got a call back (happened everytime I called)? Repair man came out 8 times(long story short)???? First time told me it is a lemon (the parts cost more than the Fridge)??

Complete garbage! Customer service is a joke. Save your money, get an LG.

Do Not Buy Bosch 300 dishwasher Model#SHS43CF5N/27. It does not clean except on heavy. I clean my dishes prior to putting in dish washer. It does not dry except on extra dry (2hrs) & use Finish. It often will not start without my having to reset it 4-5 times. Rubber along side fell off after 16 months. I use it about 4 days a week. Installed by Lowe's 3/6/25 with 1 yr warranty. Did not purchase extended warranty. Cost to have technician come out is $195. minimum charge for service $250 per hour! Very disappointed with dishwasher & service.

I have bought between 2025 and 2026 two microwaves, a gas stovetop and a dishwasher, however, I am very disappointed in Bosch. The reason I bought Bosch was for quality of product. Well, that is not the case. My microwave top vent fell on my mother's head while she closed the door, making a cut. I called customer support since the microwave was still under warranty and they picked a Bosch dealer to come install it. After the tech installed it, he realized the reason it broke and fell was due to hinges on door are not aligned; he couldn’t fix it since it’s a factory defect.

Avoid Bosch HVAC Units. I regret purchasing a Bosch HVAC unit. This appliance, which costs around $9,000 and is marketed as an investment with a 12-year lifespan, has been problematic since its installation in September 2025. As of August 2026, the unit has spent more time out of service than operational, requiring five service calls without a lasting solution. Bosch has been unresponsive to our situation, refusing to replace what can only be described as a “lemon.” It’s frustrating that they don’t have a “lemon law” for HVAC systems, especially given the significant investment. Currently, we’re informed that the compressor is broken and not covered under warranty. This situation feels akin to being told, “Your car is fine; it’s just the engine that doesn’t work, and we don’t cover that part.”

I bought my 800 series over-the-range convection microwave in April 2022 - just four years ago. The microwave function stopped working (everything else works just fine) so I called factory service. Their estimate for repair is $1919.35, and I had to pay $293 just to get the estimate. Clearly, the appliance was designed to be prohibitive to repair. I will not reward Bosch by buying a replacement from them, and this is the last time I'll buy Bosch for anything.

My 4 year old induction 36" cooktop (NIT8669UC) packed it in. It kept tripping the breaker. Although I loved the performance I am disappointed that the repair estimate ($1700) is more than 1/2 the purchase price ($2700). I expect longer longevity from Bosch or for them to stand behind their components.

I've had 3 Bosch dishwashers, 1 fridge and 1 cooktop. The dishwashers have poorly designed racks. The popups in the flatware racks fall through every day and the handle pops off too. The icemaker in the fridge overflows ice into the bottom of the freezer every day. And the door handles are designed so they catch crumbs that pile up and have to be sucked out with a vacuum. Common sense would fix some of these issues. Basically works great, but the design aspect is functionally poor.

Within 2 weeks of purchase the Bosch 300 Dishwasher began to intermittently fail to complete the cycle. Contacted Bosch, tried all the resets, no luck! Got a service tech out, found a defective control module, and ordered the part. A week and a half later, no part, no idea when or if there will be a part, and absolutely NO help from Bosch. Buy something else. Bosch does not care about their customers.

We gave up on our terrible 3 door Samsung fridge and junked it before it's time (too many problems, reviewed previously), and we replaced it with a Bosch 3 door, 500 series refrigerator - freezer. Glad we did and should have done so sooner. The Bosch fridge is way better designed, holds more food more accessibly. The ice maker/water dispenser works very well for cool water, crushed or cubed ice (Samsung never did despite a factory replacement of the ice maker). The Bosch temperature is easy to control and after one month seems very reliable. Customer service has been excellent. We ordered and additional tray for the right door (the appliance comes with 3 shelves but there's room for 4); the Bosch service reps were easy to reach by phone and helpful.

I don't even want to give one star. We purchased our Bosch 800 series dishwasher (top of the line) from Home Depot on July 8, 2026. Home Depot wouldn't install it because we needed it hard wired. So we had to hire someone else to physically get it all hooked up. Done? And that cost us another $250. Ready to roll? Nope. Wouldn't drain, water sitting in the bottom. Error message E61 multiple times. We contact a plumber to come in to inspect all of our hoses and pipes for any clogs. Replaced the pipe between the dishwasher and our sink because MAYBE? Another $250. Nope. STILL didn't work. Called the installation guys who came back and went through everything again. Not the installation. They said, "Call Home Depot" as maybe we got a lemon.

I bought a Bosch kitchen appliances about seven years ago. About two months ago our refrigerator was not getting cold enough so we scheduled to have a Bosch repair guy come out. He said ”great refrigerator and I have the same one but they no longer make parts to fix it”. DAE Woo manufactured that unit for Bosch and they went out of business. Since then it’s taken weeks to get a new unit from Bosch will a very slight discount. Then they have a replacement unit delivered and it came damaged and dented so it had to be refused. The second delivery they said they won’t bring it inside and left it in my garage. I believe a class action suit should be taken up against them because I’m sure many have incurred the same experience. Bottom line is I would never buy another Bosch product in my lifetime nor would I recommend them to anyone!!! Buyer beware!!!

⭐☆☆☆☆. My experience with Bosch customer service has been extremely frustrating. I reported an issue with my dishwasher and have provided photos of the error code and the problem through the app, yet the process has been repeatedly delayed instead of resolved. After multiple contacts, I was informed that another technician visit would be required, even though the issue has already been documented.

Purchased a Bosch 500 series fridge and less than 5 years I experienced a complete seal system failure, which costs 2k to repair. Bosch does NOT stand behind their products. Never again will I look to this brand for a “luxury” appliance. Contacted Bosch and they took over a week to respond to me and offered 20% discount on parts. No thanks. I’ll buy LG that has a much better warranty.

I recently had an issue with my Bosch built in coffee maker. The original warranty had expired but I had purchased an extended warranty from Bosch. What I didn't know is they outsourced it to a third party. I has been a nightmare. After 10 phone calls and 6 emails the service company basically said they couldn't help and closed my claim. They collected a $75.00 deductible which they did not refund. When I reached out directly to Bosch customer service they said they could not help and referred me back to the third party. Needless to say I'm done with Bosch.

I purchased a Bosch dishwasher in October 2022 because of Bosch's reputation for quality and reliability. Unfortunately, my experience has been the opposite. The dishwasher's drying system has failed three times in approximately 3½ years (2024, 2025, and 2026). After paying for a previous repair, the same major system failed again. I worked through Bosch's authorized service provider and contacted Bosch directly, hoping they would stand behind a premium product with a recurring issue.

Refrigerator has been out of commission for 6 weeks + still have not yet seen a return authorization or a repairman that can fix it

Unfortunately I purchased an Italian version of the Bosch range 800, specifically HDS8055U. What a HUGE mistake I made. I didn't do my homework and found out after spilling something in the oven that the range was not self cleaning! A new range that costs 4,000 and not self cleaning! The cooktop design is poorly executed. The only high-BTU burner is located in the center, making it difficult to use other cookware elsewhere. It does not provide a clear indication of its actual temperature - only the temperature setting selected.

Horrendously bad customer service and vile products. DO NOT BUY WASHING MACHINES from this company. It took them six months to replace a circuit panel which stopped functioning after a few months (and this is a weekend house with minimal usage). They don't even deserve a star. I would like to sue them for the return of the $1400 spent on this piece of garbage plus the hours of wait time on customer service. They should go out of business.

We purchased a Bosch dishwasher years ago which sold me on this brand. Over the years we've replaced it three times. The last time was a Bosch and we can't kill it. It remains in as pristine condition as the day we bought it. As we have to replace our other kitchen appliances, they will be Bosch.

We have a number of Bosch products in our kitchen all about 8 years old from when we remodeled. Our microwave and refrigerator both developed issues this past month. The service person was knowledgeable and efficient. Bosch customer service was a nightmare. I didn't get receipts for the service visits from their system. The first time I called in they said I hadn't paid for the first service so wouldn't get any receipts until I did and sent me a link to re-pay. I got that e-mail from Worldpay(?). As the service tech and my bank both had evidence that I had paid, I didn't use their link. When I called back to share that evidence with them, they confirmed I had paid without my sharing it so I don't know what changed between the two calls or if the first person wasn't trained. I let them know I was not getting their receipts and they said the system was working so I was getting them, but said they would resend and disconnected. Still no receipts. Bizarre, blame-the-customer service.

I gave this refrigerator 2 stars because I like the look and, up until the warranty expired, it seemed like a good investment. This is more a review of Bosch's so-called "Customer Service". We purchased the Bosch unit 14 months ago. A month ago, the freezer stopped working (while we were out of town) and we came back to a load of soggy garbage. We got the freezer working again, so we thought, but the Ice Maker would not produce Ice.

I am writing to formally complain about the persistent issues I have experienced with my Bosch refrigerator (Model: B36CL80ENS) and the poor service I have received. Within the first six months of purchase, the ice maker failed and required repair. At 19 months, the stainless steel finish on the left door began to wear off and discolor, despite the unit being well-maintained in a single-person household. When I contacted customer service regarding this, I was told it was a cosmetic issue and no assistance would be offered.

We were so very excited to bring home our beautiful, pricey and highly recommended Bosch refrigerator. My father, an appliance repairman recommended we purchase top of the line. We purchased a Bosch dishwasher as well, with high hopes of one day replacing all appliances with Bosch for continuity and renovation sake. Unfortunately, our refrigerator now sits in our garage while an old, cheap garage fridge is our house fridge. It all started with our ice maker not working properly just months after being purchased. We called around Home Depot, and Bosch and quickly realized, our local Home Depot sold us a Bosch when there are NO Bosch repairman in our area. The nearest being an hour away. We had to beg a company to send someone out. He never could get the ice machine to work and we figured ice was not all that important, right? Well, just under a year later our refrigerator stopped cooling. Again, we were on the hunt for a repairman.

Just purchased Bosch 300 dishwasher at Lowes. Runs fine but lower rack falls off track when plates loaded so you must lift entire rack to move it back on. I’m 76 & it’s very hard to do. Very poor design.

Made the biggest mistake for ordering a washing machine online. Read consumers review and noticed the washer can not be used in my home, because the power adapter is not available. Issued a Return within 2 hrs, and called Customer Service 800 -944-2904, and confirmed the Return, but I continued getting calls after 7 pm and emails at ~ 10 pm with notices to ship my items. This company has such appalling and no service at all - lessons learnt.