Bosch Appliances Reviews

In January I contacted Bosch regarding rust on my dishwasher racks. The dishwasher was purchased 4 years ago. I promptly received an email stating they are under warranty and it would be 5-10 business days for replacement but I didn't receive any racks. I contacted Bosch again in May advising them I am now getting rust on my dishes and the dishwasher is becoming unusable. I received another email from Bosch apologizing for the delay and was given June 16 as an eta for the new racks. After numerous calls and emails over 7 month period, I still have not received the racks. I called yesterday (July 9) stating my frustration and I was assured I would receive a call back by end of the day. Still no phone call. I'm very disappointed with Bosh and the top dollar I paid for the dishwasher. I will not recommend this company to family or friends. Sorry Bosch, you can do better.

I purchased this Bosch Dishwasher shx9pcm5n Bosch Benchmark 24" Top Control Dishwasher with Bar Handle - 39 dBa - Stainless Steel model: shx9pcm5n. I only had this for 6 months and there's a problem. The handle where you open the dishwasher does not have a release button. You are required to pull out. Apparently with the constant pulling the door open the top face where all the buttons are located has a hairline crack. I have reported to Bosch and they said this is a cosmetic issue and it's only covered for 30 days. Can you believe that (they (Bosch). No one has ever mention about cosmetic warranty. Bosch should have never sold this type of dishwashing machine and I am not going to (pay) to fix this cause it should be part of the warranty automatically. I will no longer buy Bosch products which have lousy warranty. They just lost a customer.

I have a wall oven that is three years old. I have needed service three times. I have a service plan and the customer service and repair are subpar. In my last episode I waited over a month for my oven to be repaired (after the repairman broke it in the past repair). They cancelled multiple times for unacceptable reasons, like the wrong part came in, the part did not come in at all, the service person called in sick. And there is no one to speak to. I won't buy a Bosch oven again.

I will never buy another Bosch appliance again. We bought the whole kitchen package when we remodeled. After less than 8 years we have had to replace broken parts on the dishwasher and now I need a replacement part for the refrigerator and it’s no longer available. Remember this refrigerator is less than 8 years old and was a very expensive fridge. When I called customer service they were not helpful at all. She said well we don’t make this part anymore you could go online and see if anybody is selling parts off their fridge. You have got to be kidding me. I strongly recommend that you look into a different appliance maker because Bosch sucks!!

I recently purchased a Bosch gas cooktop 800 series. After the item was installed, I noticed that the grating was cracked in multiple locations. The installer told me to contact Bosch directly. After several email exchanges, their customer service department informed me that they could not help me. I'm am furious.

We bought a Bosch B36CD50sns French Door Refrigerator with Fastest Ice Maker: Quickie Pro. After 1 year and a half, the Ice Maker and Water Dispenser stopped working. An error 3 kept flashing on the inside panel. After researching, we discovered that the ice maker/water dispenser control panel went bad. We ordered a new one from Bosch and installed it and the ice maker started working again. This part IS warranted for 5 years. However, you must pay a certified Bosch technician to come to your house to diagnose it... and that fee plus the extra money for every 5 minutes of work to install it would be more than the part itself. This is highway robbery. We have the removed broken/defunct control panel and told Bosch we will mail it to them. Still, Bosch refused to reimburse us for this broken/defunct control panel for the Quickie Pro Ice Maker.

I bought a Bosch 500 series dishwasher from Home Depot. I had it installed 2 weeks later and realized that I could not use it since the third rack would not come out properly. I had to have customer service replace the whole inside wash valve. I had this 2 weeks. The customer service repair only comes out on Fridays in my area and are not flexible at all. I have a wife in and out of the hospital and they would not budge. So after 2 weeks they showed up and determined the problem. They had to order the part.

I have had my 300 series dishwasher for 10 days and it stopped working. The repair person said it was an issue with the valve. I find it extremely problematic to purchase a high end dishwasher to have it break down within 10 days. I’m very disappointed.

I called Bosch customer service to schedule an appointment with a service technical diagnose the issues of E15 with our dishwasher. They quoted me $179 plus tax for the appointment. When the technician arrived before started any work he said I should go over the pricing. He then told me it would be $425, $179 to step into our house, and then $25 for every 6 minutes he was there and it would be about 1 hour $425 excluding and parts and if the repair would take over an hour it would be more. I said they never told me that over the phone and I said did the hour already start? He said yes he started when he came into my house. I said please wait while I call customer service.

We renovated our home and bought all new appliances; all Bosch. The only appliance that I have had no issue with is the fridge!!! I've just recently had a back and forth with Bosch customer service (and I use that term lightly) regarding years long issues with our 4-yr old stove - their only solution offered was to buy a new stove at a discount with only 1-yr warranty - because I'm sure they know that their product will malfunction outside of a year. We would be responsible to have it delivered, the defective one removed and all disconnection/connection fees. I should have known that a German owned company would not have great service. Needless to say - we refused their disgraceful offer. Absolute disrespect for their customers. I will NEVER purchase ANYTHING Bosch ever again and I caution anyone who is considering purchasing anything Bosch.