Bosch Appliances Reviews

If I could give a score of zero, I would. I will NEVER buy another Bosch product again. We spent nearly $12k for a microwave, fridge, double oven, dishwasher, and stovetop. The fan in the double oven sometimes won’t shut off for hours. The refrigerator stopped working after ONE MONTH. Customer service is terrible, and we’ve been trying for almost 2 weeks to get assistance. It’s been an angel experience and we will never give another dime to this company. AVOID BOSCH PRODUCTS!!!

My elderly mother uses the Bosch, in just over a year, using it for 6 months (she is out of town the other 6) 2 times a week, the handle has a huge crack in it. Doesn't clean well, can't use pods in it and does not dry well. For the money, would not recommend BOSCH.

I purchased the Bosch SHXM88Z75N01 dishwasher, and it broke down just 2 years later. After repairing it, the same thing happened again another 2 years later. This time, the repair requires a $150 fan plus $380 in labor—nearly the cost of a new dishwasher. To make matters worse, Bosch customer service was unhelpful and rude throughout the process. Very disappointing experience. I will never buy Bosch again.

2 Stars- Bosch dishwasher great product. Quiet. Works well. 1 Star- Customer Service 1. 0 Stars- Integrity and Honest company (warranty is false written in paperwork). 26 June 2025 dishwasher stopped mid-cycle as it would not drain. Auto shut off (good feature) as to prevent leaking. Repairman stated inside tub was rusted through and RUST THROUGH in TUB is under LIFETIME warranty. Contacted Bosch via phone and then sent a detailed email with pics from repairman, receipt of purchase, model numbers and diagnosis from repairman (ALL the information they requested). I received a case number and was told there would be follow up.

Bosch should really reduce the number of products it sells, because they are not able to maintain reasonable production rates for all the products it lists through various retailers such as Lowe's or Home Depot. We ordered a Bosch 300 series microwave on 6/4/2025 from Lowe's and Lowe's informed me on 8/20/2025 that Bosch hadn't yet MADE the microwave, 2 1/2 months after it was ordered, which is why the product delivery has been delayed 3 times. Current the Home Depot website lists the same microwave at a 25% markup with a delivery date of late October.

I purchased a Bosch Refrigerator, B26FT50SNS, in the fall of 2018. Within the first two years, most of the door trays were cracked and needed to be replaced. The new ones also began to fall apart within the next two years, so I started using clear Gorilla tape rather than replacing the trays again. About a six months ago, the icemaker started producing less ice and then several weeks ago stopped producing ice altogether. Turns out, the water inlet valve was leaking and the floor and wall behind the refrigerator were damaged. Guess what? They don't make the part or the refrigerator anymore. What will they do for me? Give me a discount on a new refrigerator. I can understand discontinuing a model, but not making the parts so that customers need to buy a new one after seven years? Ridiculous. What a scam!

After years of just OK experience with GE appliances, we purchased Bosch at recommendation of Lowes associates. The absolute worst experience we've ever had. The dishwasher has not worked since day 1. We are on the 3rd technician visit and over a dozen email and phone calls with Bosch customer service. Still no function and no commitment to replace.

Bosch refrigerator/freezer. Purchased for $3500. 4 years ago. Icemaker stopped working 5 days after 1 year warranty. Tech says ice maker needed to be replaced for $900. Did not replace due to expense. I used ice from my excellent Whirlpool fridge in garage. Next, handles cracked and fell off. Order new parts for $120. excluding service fee. One year later same parts cracked and fell off, but ice maker started to work, one day I heard ice fall. The refrigerator handles cracked and fell off again, used fridge with no handles. Finally, ordered new parts again. About $120 every year for handles so far.. Gentle use by one sr person living in the home.

My Bosch Benchmark® dishwasher completely rusted out after 5 and a half years of normal consumer use. Because it was (barely) outside of warranty, they only offered a small discount on replacements racks. After some time going back and forth that they should replace the racks at no charge, the racks were discontinued. Customer service then offered just $400 off a replacement dishwasher (cost valued at $2000 without taxes, installation and removal fees). The representatives were dismissive and rude. I will never buy a Bosch appliance again and I urge you to reconsider purchasing from a company that does not care about its customers.

⭐ 0 STARS – TOTAL DISASTER! Bosch is the worst appliance brand I’ve ever dealt with. My fridge broke, and I’ve been waiting 1.5 months without a fridge! Over 45 emails sent — all wasted time. Managers Kristine ** and Antoinette were rude, unhelpful, and unprofessional. Bosch = Cheap company, garbage quality, useless support. Never again. AVOID BOSCH!

I purchased my second Bosch refrigerator, not as high quality as the 14 yr old that went to the dump. No egg holder, no butter dish. The drawers are not as sturdy as the first one. Totally a lower quality, but the price was exceptionally high for the low value. We are not stupid consumers, we know what it should be. Please attend to this if you want us to purchase further products from you.

"Worst service imaginable. You buy a premium product, but once the warranty ends, you're left with two awful choices: pay for an overpriced extended plan or face outrageous out-of-warranty repair charges. After the warranty, any repair becomes a complete waste of money — it’s cheaper to throw the machine away and buy something new. This is customer support at its absolute worst: zero value, zero accountability, and maximum frustration."

I owned this fridge for only 6 years before the heater element died. First it took a month for Bosch to order the part that needed to be replaced and once they fully diagnosed it they said that it would be more than the cost of the fridge to fix. For a company known for quality and craftsmanship this was a huge letdown and I’ve lost faith in Bosch and their products. 6 years is an embarrassing length of life for a fridge. No point in paying a premium for Bosch when you can’t rely on the product to last.

I am so disappointed with my current Bosch 300 series dishwasher. We got a Bosch dishwasher 8 years ago. It was sturdy, the door was solid and it washed well. We replaced it with a Bosch 300 series and it feels like a piece of tin. The door is so light that it won't even stay open. I "hate" the way the silverware rack is situated and the racks themselves are flimsy at best. The only positive thing I have to say is it appears to clean well.

I am giving Bosch a 2 star rating based on their customer service. We bought a Bosch dishwasher model SHPM78W52N in 2018 and enjoyed the quiet operation and cleaning of our dishes. In 2023, the rubber insulation piece tore off from inside the door. We contacted Bosch and they agreed to do a one time goodwill repair. The technician they recommended told us that the rubber piece tore off simply due to the opening and closing of the door. A few weeks ago, the exact same thing happened. This must be due to a manufacturing defect or design flaw.

We bought a BOSCH dishwasher one year ago (July 17, 2024) and two days later it developed a crack in the front control panel. A repair technician was scheduled and replaced the control panel. One year later, the same crack occurred (exact location). I contacted BOSCH and they are stating because it's cosmetic, it's only covered by a 30-day warranty. BOSCH knows they have an issue with this part as many have posted the same occurrence with their new dishwashers. BOSCH should've replaced this part with a re-designed part (better material or structural design knowing the issue exists). My acquaintances recommended this brand for its quality and reliability.

In January I contacted Bosch regarding rust on my dishwasher racks. The dishwasher was purchased 4 years ago. I promptly received an email stating they are under warranty and it would be 5-10 business days for replacement but I didn't receive any racks. I contacted Bosch again in May advising them I am now getting rust on my dishes and the dishwasher is becoming unusable. I received another email from Bosch apologizing for the delay and was given June 16 as an eta for the new racks. After numerous calls and emails over 7 month period, I still have not received the racks. I called yesterday (July 9) stating my frustration and I was assured I would receive a call back by end of the day. Still no phone call. I'm very disappointed with Bosh and the top dollar I paid for the dishwasher. I will not recommend this company to family or friends. Sorry Bosch, you can do better.

I purchased this Bosch Dishwasher shx9pcm5n Bosch Benchmark 24" Top Control Dishwasher with Bar Handle - 39 dBa - Stainless Steel model: shx9pcm5n. I only had this for 6 months and there's a problem. The handle where you open the dishwasher does not have a release button. You are required to pull out. Apparently with the constant pulling the door open the top face where all the buttons are located has a hairline crack. I have reported to Bosch and they said this is a cosmetic issue and it's only covered for 30 days. Can you believe that (they (Bosch). No one has ever mention about cosmetic warranty. Bosch should have never sold this type of dishwashing machine and I am not going to (pay) to fix this cause it should be part of the warranty automatically. I will no longer buy Bosch products which have lousy warranty. They just lost a customer.

I have a wall oven that is three years old. I have needed service three times. I have a service plan and the customer service and repair are subpar. In my last episode I waited over a month for my oven to be repaired (after the repairman broke it in the past repair). They cancelled multiple times for unacceptable reasons, like the wrong part came in, the part did not come in at all, the service person called in sick. And there is no one to speak to. I won't buy a Bosch oven again.

I will never buy another Bosch appliance again. We bought the whole kitchen package when we remodeled. After less than 8 years we have had to replace broken parts on the dishwasher and now I need a replacement part for the refrigerator and it’s no longer available. Remember this refrigerator is less than 8 years old and was a very expensive fridge. When I called customer service they were not helpful at all. She said well we don’t make this part anymore you could go online and see if anybody is selling parts off their fridge. You have got to be kidding me. I strongly recommend that you look into a different appliance maker because Bosch sucks!!

I recently purchased a Bosch gas cooktop 800 series. After the item was installed, I noticed that the grating was cracked in multiple locations. The installer told me to contact Bosch directly. After several email exchanges, their customer service department informed me that they could not help me. I'm am furious.

We bought a Bosch B36CD50sns French Door Refrigerator with Fastest Ice Maker: Quickie Pro. After 1 year and a half, the Ice Maker and Water Dispenser stopped working. An error 3 kept flashing on the inside panel. After researching, we discovered that the ice maker/water dispenser control panel went bad. We ordered a new one from Bosch and installed it and the ice maker started working again. This part IS warranted for 5 years. However, you must pay a certified Bosch technician to come to your house to diagnose it... and that fee plus the extra money for every 5 minutes of work to install it would be more than the part itself. This is highway robbery. We have the removed broken/defunct control panel and told Bosch we will mail it to them. Still, Bosch refused to reimburse us for this broken/defunct control panel for the Quickie Pro Ice Maker.

I bought a Bosch 500 series dishwasher from Home Depot. I had it installed 2 weeks later and realized that I could not use it since the third rack would not come out properly. I had to have customer service replace the whole inside wash valve. I had this 2 weeks. The customer service repair only comes out on Fridays in my area and are not flexible at all. I have a wife in and out of the hospital and they would not budge. So after 2 weeks they showed up and determined the problem. They had to order the part.

I have had my 300 series dishwasher for 10 days and it stopped working. The repair person said it was an issue with the valve. I find it extremely problematic to purchase a high end dishwasher to have it break down within 10 days. I’m very disappointed.

I called Bosch customer service to schedule an appointment with a service technical diagnose the issues of E15 with our dishwasher. They quoted me $179 plus tax for the appointment. When the technician arrived before started any work he said I should go over the pricing. He then told me it would be $425, $179 to step into our house, and then $25 for every 6 minutes he was there and it would be about 1 hour $425 excluding and parts and if the repair would take over an hour it would be more. I said they never told me that over the phone and I said did the hour already start? He said yes he started when he came into my house. I said please wait while I call customer service.

We renovated our home and bought all new appliances; all Bosch. The only appliance that I have had no issue with is the fridge!!! I've just recently had a back and forth with Bosch customer service (and I use that term lightly) regarding years long issues with our 4-yr old stove - their only solution offered was to buy a new stove at a discount with only 1-yr warranty - because I'm sure they know that their product will malfunction outside of a year. We would be responsible to have it delivered, the defective one removed and all disconnection/connection fees. I should have known that a German owned company would not have great service. Needless to say - we refused their disgraceful offer. Absolute disrespect for their customers. I will NEVER purchase ANYTHING Bosch ever again and I caution anyone who is considering purchasing anything Bosch.

I purchased a Bosch 800 series dishwasher just over a year ago. Three months past its one year warranty it stopped functioning properly. Bosch was unable to help me over the phone and because it's past the warranty date I would have to pay $180 just for them to come to my house and an additional $20 every 6 minutes to diagnose the problem, which is problematic in itself. I reached out to my electric company that offers appliance repair and they diagnosed it as a faulty pump and computer board and said it would make more sense to buy a new dishwasher for what the repair would cost me. For an appliance that costs $1300, this is unacceptable. I chose Bosch for their supposed good reputation for durable, reliable and high quality appliances, especially their dishwashers. Turns out that is not the case. My sister's $400 Whirlpool has lasted her 10 years.

No help with customer service even when they know a product has problems. Very disappointed, wish I could give them a zero. Note that Bosch has an average rating of a little over a 1 and near 800 complaints with a 1, and I am sure some wished they could give a zero. Here are the unreliable issues with a refrigerator a little over a year old:

I purchased $4000.00 Bosch gas stove, had installed 3 months ago. The seal between the glass oven door is faulty. The glass cannot be cleaned, because the seal is broken between the glass. The company has stated it is a cosmetic issue and will charge me for the cleaning. As it requires a technician to take apart the glass and clean. My last gas stove I had for 16 years and never had this problem. From the reviews I have read, it appears every issue is cosmetic. Do not buy Bosch products. They do not provide any service. I have never written a review before. I am so disappointed in both Bosch and my selling dealer. I am going to sell the stove for a huge loss and will buy a better product from a different dealer. I have dealt with this dealer for decades, as well as my family and my business. So very disillusioned.

In July 2020 had Bosch 18” 300 series dishwasher installed. Great cleaning, very quiet, loved no fingerprint finish. In March 2025 soap dispenser stopped opening during cycle. Had difficulty finding an appliance repair person who would work on Bosch. Finally found someone who said solenoid was shot. $456 later new dispenser with new solenoid replaced. Got about a dozen good washes out of it. Now May 2025 dishwasher won’t go through complete cycle before stopping. I spend another $$$ to get it fixed. That now is what a new one would cost. Big box stores all have the 24” dishwashers on sale for Memorial Day but not 18”. So bottom line…if you want to replace your dishwasher after 4 years go with Bosch. New one $999.00. I gave this a 2 star because initially it worked well.