Bosch Appliances Reviews

I purchased a full kitchen worth of Bosch appliances less than 3 years ago. The refrigerator had a problem with the evaporator fan, which I was able to fix. Unfortunately, the control board also failed. I was able to purchase a replacement, but it requires a technician with the "iservice" application to program the board for the specific model. When contacting Bosch for support they provided two local authorized service agents. One would not take on the service work because the refrigerator was not purchased there. The other had a service date two weeks out. Bosch had no other suggestions and basically said that "you are on your own". Had I known that there was no local support, I would not have purchased this brand.

I bought a Bosch dishwasher in Feb 2024. Buying, delivery and installation experience was good. Would like to mention about the worst quality of the product because all my SS vessels are getting rusted. Now customer service and technicians who are coming to resolve the issue are also not knowledgeable. Very very disappointed with the quality of product and the service. I do not recommend Bosch.

I have an entire kitchen of Bosch appliances. They are 4 years old. I spent the money on the Bosch extended warranty for all of these appliances. I’ve had to repair my refrigerator and that was OK but I currently have a non-working oven, since April 1. They took 3 weeks to send out a repair person who actually replaced something but didn’t test it, so you can imagine my surprise when, with 12 people over for Easter dinner, I couldn’t cook the ham I purchased.

I purchased the dishwasher at Lowe's and when I received it it had a different basket on the bottom and a totally different rack. Do I looked online and it showed it just like the store one but mine had a basket in the middle row. And the pegs were facing the other way. Also it had a handle upfront. Maybe it was an updated model I don't know, but the FD number after the/was different than in the store. So I exchanged the rack, which Lowe's was nice enough to do. The clerk tried to order me a rack online but was unable to find the the same one with skinny baskets you can put on the side. I like the way it cleans without rinsing but you have to use heavy cycle for it.

I will never buy a Bosch appliance again in light of the horrendous performance and customer service we are experiencing with our Bosch dryer. The dryer is less than a year old and stopped working in mid-February. We called for a service appointment and were told the earliest they could come was March 11. On the morning of March 11, they called and canceled, offering another appointment two weeks later. They have now scheduled and canceled FOUR appointments, always canceling on the day they are supposed to arrive, so I have missed four days of work waiting for technicians who haven’t showed up.

I bought a Bosch 300 series dishwasher in January of 2024. Not long after it was installed, the front fascia panel cracked. I contacted Bosch and they gave me the name of a local authorized service technician that came out one replaced the panel. Since then it has cracked and replaced 2 more times in that first year and is currently cracked again.

I am a kitchen designer and called the experience center and customer service to get the exact panel size my customer needs to purchase for the panel-ready dishwasher. Incompetence is the correct word. I recommended to my customer to either purchase another brand or will wait until it gets installed and take a guess on the panel size. Get someone who knows appliance and has seen them to pick up the phone.

I have already expressed to Bosch support that due to the experience I have had, I will never recommend anything of Bosch especially their dishwashers. I bought the dishwasher on 02/16/2023 and it's just over 2 years now and it's not working. I contacted my warranty company and they sent out a tech to fix but the tech realized he needed parts from Bosch. I contacted Bosch and submitted what they requested which was the receipt for proof of purchase, the model and serial # along with the Tech report of what was diagnosed. They responded that I would need one of their techs to verify what my tech came up with. I wanted to know if I would have to pay this additional tech to confirm my techs info. They did not respond to my email however I got voice mails to contact them.

I bought a Bosch dishwasher about 6 years ago. It has worked fine, other than having to replace the front door with computer component problems a few years after we purchased the unit. We also purchased the 5 year extended warranty and have not had any problem since with the electronics. I have noticed some rusting from the racks and it continually got worse to the point where it rusted completely through in places on all three racks. By the time it had done this, my warranty had ended.

We decided to go for a quality brand for the replacement of our kitchen appliances so we chose Bosch. What a monumental mistake. After spending $7800 we immediately had problems with the refrigerator...freezer leaking and the icemaker not working. By my count we have had at least 8 service calls and all major parts replaced for the icemaker in three years, not including so many calls with Bosch Customer Service, when I could get them to answer and only got delays and delays It's always the same...It's out of warranty, they won't return calls for months, over and over again. Besides being made in China, from the part numbers it looks like Bosch may not even make their own icemaker. I will also say I was really disappointed in the products. Stainless as it dents very easily...a sign of very poor quality.

Wanted to give it 0 stars, but couldn't. I spent $4,000 on a brand new Bosch oven expecting a high-quality product—and instead, I’ve been stuck with a completely non-functional appliance from day one. The oven has never worked, and despite having a technician come out three separate times, the issue still isn’t resolved. It’s now been over a month, and I’m stuck in customer service limbo. Every time I call, I’m told they can “leave a note” to escalate the case—but guess what? No one ever calls back. No updates, no resolution, and no one who seems remotely interested in helping.

I have a five year old Bosch refrigerator. The icemaker/water dispenser stopped working. Bosch no longer makes the parts for repair even though it's only 5 years old. Customer service at Bosch was difficult and slow to communicate with when I tried to get some help with this matter. They offered a small discount on a new refrigerator. I will not purchase another Bosch appliance. It's disappointing to pay this much for a refrigerator that needs repair in 5 years, and parts no longer available.

Paid 4k for a refrigerator June 2024 and it’s completely gone out. Bosch sent a independent repair person that has been out 4 times but hasn’t been able to resolve issue. Bosch won't replace and it's still under full factory warranty.

While I am not having any problems with our Bosch appliances, so far, just got installed, I had numerous problems getting and trying to use the rebate cards from buying our Bosch appliances during a certain time. We had great difficulty with our condo remodel in Florida and I was unable to use the cards in time before they expired. I tried to use them many times; however, I was unaware that purchases had to be right at the rebate amount on the card or under. I was under the assumption (never assume I guess) that the card would take off the rebate amount on the card and then I could use my second card to complete my purchase.

This review is for a Bosch dishwasher. The dishwasher works well however I was surprised that after a year the upper and lower racks rust and fall apart. Calling the customer service department is probably the worst experience that I have ever had with a company.

I bought my Bosch Series 300 dishwasher 5 years ago. Until now, it has operated normally. In January, I started receiving an error code E24. There were several options for clearing this problem. After 8 visits by 2 different repair contractors, the error still occurs, and the machine stops running. The error occurs after about 1.5 hours. Also, it is supposed to do a "pre rinse" before the wash cycle. It does not do that anymore.

I have bought a lot of appliances but this was my first and last) experience with Bosch. I bought a complete package through Home Depot and had it 2 weeks before the induction cooktop failed. We have been without a stove to cook on for 3 weeks and no repair scheduled. We did have one guy come out but he had no clue what he was doing and said 2 months for parts. I called Bosch who gave me the name of another service company who couldn't even start scheduling me for 2 weeks or more. Still no stove and the double oven is also having issues. It takes an hour to pre-heat then toggles from pre-heat to bake. I'm at a loss. Don't buy Bosch!

Worst purchase I have ever made. Pros quiet. Cons Fits half the dishes of my old dishwasher and takes longer to cycle. Racks are the worst of any dishwasher I have seen. I expect better for this price (benchmark series).

Only gave one star because zero was not an option. The dishwasher itself worked well for the most part, just say your prayers that the machine doesn’t fail because the customer service experience might be the worst I’ve ever had. It’s almost as if you’re bothering them by asking for help. Needless to say, it’s been three months without a dishwasher because of their mismanagement of our case and now we’re no longer a Bosch client. Moving on….

I deeply regret buying this BOSCH washing machine. After only a few years of use, the baskets started melting and rusting. And to make matters worse, instead of replacing them under warranty, BOSCH is asking me to PURCHASE new baskets myself! This is absolutely ridiculous. For the price I paid, I expected better quality and customer service. This kind of issue is something you’d expect from a cheaper machine, not an expensive brand like BOSCH. Don’t waste your money spending thousands on a machine—look elsewhere for a washing machine that actually lives up to its price!

I would like to give it less than one star. We had it fixed twice under warranty and now they will not fix it again icemaker problems, icemaker problems, icemaker problems, sometime it works when it wants to. **

I bought the Bosch induction oven HIS8655U and for the first 8 months was ok. Then things started falling apart, the screen was acting awry, the probe wasn't working, etc. so I called Bosch and they sent someone 3 weeks later to look at it - he said unless I can replicate problem, there's nothing I can do for it and I should take a video when the problem happens net time. A few months later, I received a offer for extended Bosch warranty for $1300 for the next 8 years. I bought it, but then after a few months, my oven broke again, This time, I tried to set an appointment with Bosch like last time, and they told me I now have to call the 'extended warranty dept'. So I've tried calling them.

Bought a Bosch double oven. Within 4 weeks the touch screen shorted out. 8 weeks later and I'm still trying to get the repair part (on back order) or the oven replaced. That is over Christmas, New Year's, and 2 daughters' birthdays. They do not care and have been playing games, slow-rolling at every turn. Customer service is not empowered and will not escalate for any reason. Can't talk with a manager to 2nd level person at all.

Purchased all 4 appliance for kitchen. Refrigerator, stove, dishwasher, microwave. (5/03/22). Within the first month needed repairs. The refrigerator to this date has had 5 repairs. The entire computer system of the refrigerator has been changed out. The ice maker twice. Temperature issues. And countless other things. Not to mention the food loss every time we had to throw away the contents of the refrigerator. The dishwasher has had to have the hose replaced, which is a major part of the dishwashing process. Known for their dishwashers. I wasn't expecting this within the first few months of having it. The stove has now had three repairs to the warming drawer with the exact same part being defected. Currently, the microwave which I was not able to purchase an extended warranty on is now emanating a burning smell and making a strange noise. It smells like an electrical fire that's about to catch.

We purchased a refrigerator in April 2024. In mid-October there was a grinding noise and the ice maker stopped working. We ordered a new water filter as instructed. That did not solve the problem. Bosch initially stated they would send a repairman. Then they said no repairman was available. After much back and forth Bosch offered to buy the machine back. I left it to them to find a company to pick up the machine. Customer service was not able to find a company to pick up the machine. They suggested I find someone. It took me 15 minutes to find a company who had previously done this kind of work for Bosch. They complained about not getting paid. I sent a copy of a paid invoice and pictures of the destroyed data tag. Those aren't good enough. They are refusing to pay for the defective machine. Do not buy a Bosch!

We purchased a Bosch dishwasher in 2024. It stopped working in September 2024. Since then, we have made more than 10 phone calls, Bosch sent out to the repair companies which failed to repair the dishwasher. The first repair person came out, said they needed to order a part and we never heard from them again. A few weeks later they sent a different repair person out. They said they also needed to order a part. They took weeks to call us. They brought out a part to install and said it was faulty and we need to order a new one. A week or two later, we called and they said that the part was back ordered. We called them a few weeks after that since we hadn’t heard anything and they finally brought out a part January 8.

We bought a Bosch induction range that worked well after initially installed in July 2024, then the controls started blinking randomly 1 month later, then quit working altogether. Since then we've had dozens of phone calls to Bosch, they've sent 3 different repair companies none of whom can fix it, they keep forgetting to send parts that repair people need, they defer and stall. So now we have a $3000 useless slab on our counter for 6 months. When we can finally get a human on the phone they are refusing to refund our money or send us a replacement. So much time and stress spent on this and Bosch is not helping us and we don't have a working stove top. Stay away from Bosch.

I bought a Bosch microwave thinking it’s the best. I was wrong. It stopped working after 2 yrs. I’m very disappointed it cost me 870.00 to fix. There is one year warranty. I bought an extended warranty through BEST BUY. I missed by 7 months. I will never buy another Bosch product again. An expensive microwave should last more than 2 1/2 years.

I would like buyers to BEWARE of purchasing a Bosch refrigerator. We purchased the Benchmark Built-in Bottom Freezer Refrigerator from Capital Distributing (Ferguson Enterprise) in 2019 - list price of $7,099. It was installed in 2020. On 2/8/2023, Bosch replaced the heater and we were charged $547.79. On 11/19/2024, Appliance Genius (an Authorized Bosch Repair Company) had to replace the heater again for a charge of $681.05. I contacted Bosch to see if they would reimburse a portion of this charge since it was the 2nd time that it was replaced in a very short time to which they responded "NO, the repair is out of warranty." I do understand that the warranty was out by a short time but the heater should not have had to be replaced again in less than 2 years. I would NOT RECOMMEND this refrigerator or Bosch.