Bosch Appliances Reviews

Spend about $20000 on Bosch appliances for a kitchen. Downdraft would not work. This asked for repair under warranty but Bosch would not honor same. Claimed we were too far away but we documented that we were within their 100 mile limit. Then told us to break our cabinet/granite counter to remove the faulty unit, break it and send them same (all at our costs) for a refund! Do not buy from Bosch as they could not care less about you as a customer and they will not honor their own warranty.

Less than six months after purchasing a brand‑new Bosch dishwasher, it began displaying an error code. Over the course of two weeks, Bosch sent three different repair technicians, each attempting a fix and then determining that a different part was needed—causing repeated delays. After the most recent visit, I was told yet another part is required, with a 4–6 week wait time. When I escalated the issue to Bosch, I referenced the warranty, which explicitly states that if reasonable attempts to repair are unsuccessful, the customer is entitled to a replacement. Despite this, Bosch denied the claim and seems to believe that being without a major household appliance for months is acceptable. Fortunately, this issue is with a dishwasher and not a fridge or stove—although the type of appliance shouldn’t matter when it comes to honoring a warranty or providing basic customer service. Based on this experience, I would never purchase or recommend Bosch appliances.

Upper rack does not clean well, if don’t use crystal dry mode, everything is wet, if do, leaves water stains all over door and interior. There is also what appears salt like residue on the sides and interior. Unit is a little more than a month old.

Problems with a 6 month old Bosch washer, 5 attempts by a Bosch contracted servicer and 5 months later, my washer is not repaired or replaced. Customer Services appear helpful and understanding and then obviously are not able to do anything. It’s been a nightmare. I have trusted Bosch for decades and now feel so betrayed.

I had a Bosch microwave oven combo installed June 2025. 3 months later the oven began fan turns on by itself. It is an intermittent problem. It can happen with a few days and we went nearly 2 months where it doesn't happen. I have to go to the breaker box and flip the breaker. I've had 6 service visits, [it can't be duplicated on command], hours and hours on the phone and waiting for service. I could get in touch with the President of the US before you get anyone except a very sorry and understanding info taker. It's now Feb 16th. I've had my case escalated, dropped, escalated, yep, one more time. Supposedly, I am escalated. The good news, I originally purchased a 6 year extended warranty for all four Bosch crap. I successfully canceled it and got a full refund of $2500. If they cant honor the warranty at 3 months, I have no faith they can execute an issue in its 5th year! Well I'll send part two when I hear. Hope it's before Christmas.

So, Bosch has been my favorite dishwasher brand for the past 30 or so years. I bought one last year, 2025 and 1 week after the warranty ended, it died. Just wouldn’t turn on, had repair come out and was told it needed whole new control board. It also did a lousy job drying the dishes. Would not recommend to anyone as their quality has gone downhill so dramatically. It’s mind boggling.

Bosch VeroCafe Expresso Machine: A well-made machine that makes an incredible cup of expresso/coffee/cappuccino. Extremely easy to use with the fully automated functions. However, it does use a lot of water as it runs through a rinsing cycle at start-up and shut-down, but that keeps the components clean. It can also be a bit noisy, but all the automated machines are like that. I would buy again.

Bosch is by far has the worst customer service I have ever dealt with. We spent over $4,000 on an gas range and they refuse to fix a defective part. Constantly giving us the runaround, saying someone will call back but never does. I have called 7 times, wasted hours and hours on this. I will never buy anything from them again.

The worst brand I ever purchased. So frustrated with their products and their operation. First of all their website is not working at all if you want to purchase an appliances or accessories. Their system will not take your credit card number and give you a message that something happened, Try again?!!! Not working even after a week. Second their customer service are so rude, unprofessional and un-polite. They scream at you on the phone and if they can't help you give you another 800 number to talk that it's not even a number for the problem you called for. Refrigerator start having problem right after warranty expired and their own certified technician couldn't fix it and I have to deal with this problem every day. The Dishwasher still under warranty and smell like burning wire or engine heat up in the middle of the wash cycle. Do not buy Bosch products.

We followed their process for support after our $2500 dishwasher had a (never seen before) failure after 1 year 1 month of use (1 month outside the full warranty, still under the parts warranty). Bosch Support Canada took 7 days to reply with a link to where we could contact a technician they approve to locally come out. The link they provided was only for US support providers and completely useless. They never replied to us again, their phone system would not connect us to a live person, and we were forced to find a local Bosch provider to repair the unit. We ordered parts directly from Bosch who refused to warranty them even though they have our model number and serial number to see it is under warranty.

Purchased brand new fridge, range and dishwasher all Bosch for our new home in 2023. Thought buying the 800 series we would have a good product to last us at least 10 years. Well the oven digital control went within a year. Was repaired and after less than a year started going again. Finally quit all together again…Called Bosch to hear, "Sorry about your luck." $1000.00 to replace controller that only comes with a 3 year warranty. So potentially every year I will most likely have to spend $1000.00 each year or throw a $7000.00 2 year old range into the landfill. Did a quick Google search and it appears this is a very common issue. This should be a recall issue and Bosch should step up and look after its customers. From the reviews…I’m surprised anyone is buying their junk. I wish I would have done more research and not have to deal with this crap.

Truly not a top tier product or company. Dishwasher unit was delivered and installed via home Depot. Within 2 hours of installation we notified delivery people that unit isn't working correctly. It took them 5 additional days to return and diagnose issue. We called Home Depot for a replacement but because it was out of the 48 hours of delivery Home Depot advised it's Bosch's responsibility under the warranty. Finally after almost 45 days Bosch sent their repair people and the board and water valve need to be replaced. Because of this amount of time and inconvenience we prefer to get our money back rather than have to repair an already defective brand new dishwasher. Bosch has been completely missing in action and doesn't seem to care at all. I wouldn't recommend dealing with this company as they are quite difficult.

Our brand new dishwasher started intermittently beeping throughout the day and night. Bosch sent the first service technician that told us the machine worked which we already new. He did not know what caused the beeping. I called Bosch again. They recommended a second technician. That person said the same thing. Now Bosch is sending a third technician and we are supposed to wait around for another 4 hour arrival window and expect something different? They should have replaced the new unit after the first call. I will NEVER purchase again from this company.

We have a 6 year old Bosh 3 door refrigerator. We have had issues from the beginning. Left door was replaced from delivery damage. Service tech came out could not even level it. Alarm goes off sporadically, ice maker can't produce ice for 2 people. Now the defrost heater has gone out. Bosh has no part. It's been discontinued. So what do you do with a six year old refrigerator, trash?

I have Bosch dishwasher, refrigerator, oven and microwave/ convection oven. My convection oven stopped working within a year. $500 for a repair that I knew from the design of the appliance that it would not last. I was right, the appliance stopped working shortly thereafter. Bosch customer service is awful and I would never buy anything Bosch. This appliance is poorly designed and poor quality.

Bought a 500 series refrigerator with anti fingerprint finish. Used the Bosch stainless steel conditioner on the doors. Ugh! Now the doors have large spots where finish is coming off. What a cheap finish this is. I’ve only had my appliance for 5 months.

Our experience is similar to what others have already said. Bought a brand new 500 series dishwasher in August and it has stopped working. Technician ordered a pump, installed it, but it did not work. They now thinks it's a main board. We don't know if there is a board even available. We have been getting the runaround with customer service, we call almost daily, with ZERO satisfaction. We ask to talk to supervisors but again, they are not willing to do anything other than continue to say they need to try to fix it. We're going almost a month with no dishwasher. We are ready to rip it out and just take the loss. Will NEVER buy a Bosch again and will be happy to share our experience with others who are appliance shopping.

Bosch Mixer & Hob – Expensive but Unreliable. I am extremely disappointed with Bosch products. Both my Bosch mixer and Bosch hob started malfunctioning after just two years of normal household use, which is unacceptable for a brand positioned as premium. The mixer has developed operational issues and no longer performs consistently, while the hob has functional problems that affect daily cooking. These are not minor wear-and-tear issues but clear reliability failures.

My Bosch dishwasher model SHP78CM5N/25 is about 16 months old and the glide holding the middle rack fell off, the weld let loose. It is not usable, it is not repairable. Even with the extended warranty, it is not covered. Why pay the extra money, thinking you are getting a quality dishwasher from a company that will stand by their product. My last dishwasher was a bottom dishwasher and lasted 15 years old. I will not buy another Bosch!!! It is garbage!!!

If they had a minus star, that's what Bosch would get. I bought their fridge only 6 years ago. Noisiest fridge I have ever owned. A couple of weeks ago, it malfunctioned. Their authorized service tech came to see if it can be repaired, and guess what, the main board is LG, the compressor is LG, the evaporator is LG, and so are all the other components. So basically you pay big $$$ for a "Bosch" fridge and get a 1500$ LG fridge. VERY deceptive. So now they don't really know what the problem is, the parts are expensive, and no guarantee as to exactly what and how many parts need to be replaced. Went to Lowe's and bought a Frigidaire yesterday.

If I could give it a minus I would. Don’t buy it. We purchased all Bosch appliances when we redid our kitchen stove, microwave, dishwasher, refrigerator.. ALL JUNK!!!!! Dishwasher has a continual awful smell no matter what you do! We purchased our stove two years ago. They’ve been back at three times to fix the same thing! I’m calling customer service and also calling the corporate office. They do not stand behind their product at all! They continue to give you the runaround and say they need to send out a technician. The technician comes out. It’s fixed momentarily and then it takes them another two weeks to set up an appointment to come back out. Worst product and worst customer service ever. BUYER BEWARE!

Bosch does not support their company's dishwashers after they are purchased. Dishwasher parts that have not been in stock for three months, on a back order, indiscriminately cancelled by the company since the part is on backorder too long. No notification to buyer. Bosch Company (Manufacturer), Part Distributors, Warranty Contractors all cannot obtain or direction on needed parts.

I purchased a Bosch refrigerator approximately 2 years ago. I was thrilled; it was beautiful, the interior design outstanding, I loved it. Shortly thereafter I began to have reservations and concerns, as I noticed the interior temperature, especially in the freezer. not being consistent. It edged towards a disaster after I began communicating my concerns with customer service. I was shuffled around from one service representative after another. Wait time for a service call was out of reach --- had to wait a long time----and in the meantime I lost freezers full of food. When a technician finally was scheduled the first thing he intimated was that it was my fault; I "probably leave the freezer and refrigerator door open; I was not closing the doors." From that point it was off to the races.

Stackable washer and dryer. The dryer is absolutely horrible. Its censors that are supposed to be detecting dryness of clothes do not work and my dryer shuts off every 5 mins and won't stop beeping. The beep alert works just fine though to let you know that your clothes are still not dry.

I just purchased a Bosch 500 series dishwasher from Costco.ca online. Costco was fabulous and the delivery and take away were amazing. I bought the German model as I wanted a built in water softener, which is only on the German models. As that was my biggest concern I didn't see much difference between the models but to get the water softener I had to buy one that had wifi. I assumed that you could just use the dishwasher without it. I was wrong. You have to set it up through an app, which I didn't want and THERE ARE PROGRAMS THAT YOU CANNOT ACCESS UNLESS YOU DO IT FROM THE APP. You cannot run a rinse, glass setting or delicate.

The mounting bracket in my Bosch refrigerator’s freezer broke after about 10 months. After I reported it to the warranty department I’ve had to make numerous phone calls to Bosch and the repair service to whom they referred me. The parts were supposedly on backorder. It’s been over two months now and it is still unresolved. They keep telling me they’ve escalated it to a manager, but to no avail. I haven’t been able to make ice for over two months and now I just wait.

I've had Bosch appliances in the past & they were good. I think they're now living on their earlier reputation. But my Bosch stove (from 20 yrs ago) needed a repair early on & I found the touch controls consisted of a computer board attached with CHEAP DOUBLE SIDED TAPE that had failed due to heat. How cheap is that?!? My new dishwasher is probably the WORST major appliance I've ever owned. A month old & it just doesn't work. It seems to be a true lemon. Soap pods won't dissolve, residue on dishes, dishes just not clean, won't dry properly & error lights after EVERY CYCLE. I haven't yet called for service (giving the machine the benefit of the doubt), but I really shouldn't have to after ONE month...

Review of Bosch Appliances and Customer Service. Bosch continues to deliver disappointing customer service, and at this point I’m thoroughly unimpressed with the company. I originally bought a very expensive Bosch refrigerator that broke after only three years, and Bosch offered no help or support. Recently, I tried to reorder some broken fridge trays, and the experience was equally frustrating.

I originally ordered a Bosch cooktop and downdraft units at Lowes. After 2 delivery dates were missed, I cancelled that order and ordered directly from Bosch's website. After the advertised delivery date was not met, I started calling Bosch once a week for 3 more weeks. I was never given a date when the product would be delivered when I called. Each time I spoke with a representative, who told me they contacted the shipping center and were not given a date when the units would be shipped. So, after the third phone call (each time having lengthy waiting times to speak with someone), I cancelled my order. On the next business day, I noticed my credit card had been charged for the order. When I called back a fourth time, I was told that the unit was out for delivery and I would need to refuse delivery before I could get a credit. Bosch may make a good product but their customer service is the pits!

Spent $2,700.00 on a brand new Bosch in-wall electric oven just short of 2 years ago. About a month ago, and just prior to Thanksgiving I might add, go to turn on the oven light, get a blue spark, burnt electronics smell and oven goes out. Turns out the control panel and all electronics shorted out, connections blown, etc. My 2-year old oven needs to be replaced and of course, out of warranty. So, after padding their pockets with $2,700.00, I get to go buy another oven. You are warned if you buy Bosch. BTW, I'd rate this piece of junk lower if I could; one star was the lowest option.