Bosch Appliances

Bosch Appliances Reviews

Find a Best Appliances partner
1.2(1,325)

Protect What Matters Most

Get Home Warranty Plans & Pricing

View Plans

About Bosch Appliances

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Bosch manufactures kitchen and home appliances. The company's products include dishwashers, ovens, refrigerators and laundry machines. Bosch appliances feature energy efficiency and sleek design, offering consumers appliances that enhance both the functionality and aesthetics of their homes.

Pros
  • Effective cleaning performance
  • Quiet operation during use
  • User-friendly design features
Cons
  • Frequent repairs needed
  • Poor customer service experience
  • High cost of replacement parts

Protect What Matters Most

Get Home Warranty Plans & Pricing

View Plans

Bosch Appliances Reviews

Filter by Rating

  • (151)
  • (45)
  • (31)
  • (114)
  • (753)

Popular Mentions

    How do I know I can trust these reviews about Bosch Appliances?
    • 4,606,585 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Bosch Appliances?
    • 4,606,585 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40
    Customer ServiceInstallation & Setup

    Reviewed Dec. 14, 2024

    Bosch 30” Duel Fuel Range - installed Oct ‘23 - oven doesn’t hold temperature. Under warranty: ECU replaced twice, temperature sensor replaced once and convection fan continues to run after oven has cooled down. Customer service rude and argumentative. We were told that a temperature fluctuation of 70 degrees was normal and that ‘nobody uses the bake function anymore’. We are to use the convection multi-rack function for everything. Sometimes that works and sometimes not. Sometimes baked goods are cooked through, sometimes not... Stay away from Bosch

    Thanks for your vote! Report
    Customer ServiceSales & Marketing

    Reviewed Dec. 12, 2024

    If you received a mailer for Bosch Appliance Service Plan, toss it in the recycle bin. I paid for plan for dishwasher, it then made noises and would not drain with an error code which then disappeared. Called for service, they came and said they could not find anything wrong since I did not remember the error code and that it reset and was now ok. Was told I would have to pay $79 for the call. Two weeks later it did the same thing. Bosch Tech came and said it was our fault that we put food in dishwasher (which we never did). Then said either I pay $179 for service call or $475 to repair. Do not buy this warranty as they will simply blame you. Then try to get you to pay for warranty $127, service call $79, another service call $179 totaling $385 for no repair. Or pay $127 warranty, $79 service call and $450 repair totaling $656. Better to buy a new one and avoid this scam.

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed Dec. 8, 2024

    Purchased a Bosch above the stove microwave oven $1449.99 from Pacific Sales that was installed 4/23/2023. The top vent grill fell off 9/1/2024 and struck me (84) on the head. Had replacement part installed by Pacific sales installers at my expense on 9/9/2024. Two months later the part fell off again striking my wife (75) in the leg. Contacted Bosch inquiring about a permanent solution to the problem. They said their repairman’s visit would charge approximately $170 to come to the house plus $20 for every 6 minutes that he would be there. Bosch never responded to my request for a permanent fix to this problem.

    Thanks for your vote! Report

    Reviewed Dec. 4, 2024

    My landlord replace the old dishwasher with a Bosch and it doesn’t clean or dry. I asked for a different brand but they will not replace it. This is not a quality brand and now I’m washing by hand for the next two years! Not happy

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed Nov. 29, 2024

    This Bosch dishwasher had been broken for the second time in less than a year. When I called customer service they want to wait a week and a half to repair it. This dishwasher was rated as top by the NYT wire cutter. I plan to write them and let them know Bosch quality and service is terrible! Also the dishwasher never actually dried dishes-all came out wet.

    Thanks for your vote! Report
    Verified purchase
    Price

    Reviewed Nov. 26, 2024

    I purchased built-in refrigerator from Bosch Home which costs more than the cheapest car available in the US, used for a month and the freezer stopped working. Warranty repair request has been filed in September, it's been over two months and it still has not been repaired. Bosch says it's due to parts availability, although I've been told numerous times that parts were arriving on this specific days which apparently were not true.

    I even requested to speak with someone who could explain this whole situation, and the answer was “there is not such a person.” This time of the year, having expensive refrigerator with no freezer, it is unacceptable. I ended up purchasing another freezer just to get by the holiday season. I hope Bosch would come up with reasonable solution, soon.

    Thanks for your vote! Report
    Price

    Reviewed Nov. 25, 2024

    We own a Bosch "speed oven" which is a combination microwave and convection oven/broiler. We've owned this for approximately 6 years. The unit is built into the cabinet right above our wall oven. My experience is that when used as a microwave, it is very slow and requires much longer cooking times than other microwaves I've used - 50% longer is typical (aka if normal heating time is 2 minutes, this oven will need 3 minutes or more).

    Also, a couple of minor annoying features, when the time expires the oven "dings" to let you know. But opening the door to either check the status or remove the item does NOT reset the oven. It will continue to ding until it is manually "cleared". Also, you cannot add more time and restart the oven until it is manually reset. To use the 'defrost' function requires several key touches (select function, select meat type, enter the weight of the meat, then touch start). Only 3 item types are listed (meat pieces, poultry pieces, ground meat), only .5lbs or more is allowed. When the defrost cycle is over, if you need to run another cycle, you must enter all those keys again - there needs to be a 'repeat' button. Overall, I would say the performance is disappointing especially for the price of Bosch appliances.

    Thanks for your vote! Report
    Sales & Marketing

    Reviewed Nov. 21, 2024

    Based solely on the super-annoying advertisement campaign, I hope this brand and company goes out of business as soon as possible. Like a Bosch. Seriously, this has impacted my quality of life as a possible consumer, and I really hope they stop.

    Thanks for your vote! Report
    Customer ServicePriceStaffReliability

    Reviewed Nov. 20, 2024

    My mom and I had a disappointing experience with Bosch, a brand that we once trusted. She purchased a stove that was defective from the start, with two non-functioning burners. Customer service was difficult to reach and unhelpful, with employees offering little support, passing you around without resolving the issue. After a technician deemed the stove irreparable and submitted the documentation, Bosch claimed they never received it, until a manger confirmed that they had but then failed to follow through with promises to escalate the matter. Two days after speaking to a manager, no one has contacted her. It's been over a month, and she’s concerned they may try to avoid replacing the stove that she paid full price for and leaving her without a functioning stove as Thanksgiving nears. I am deeply frustrated by the poor handling of the situation.

    Needless to say, neither my mom nor I will be purchasing Bosch products in the future. I’m writing this review to warn others to think twice before buying from this brand, as resolving any issues seems nearly impossible. If anything goes wrong, getting support is extremely difficult, and that is simply unacceptable. I will continue to escalate the issue and report it to a consumer protection agencies if needed in hopes of eventually getting it resolved, but it’s been almost two months since the stove was delivered.

    Thanks for your vote! Report
    Customer ServicePriceStaff

    Reviewed Nov. 20, 2024

    Bosch products are good. Customer Service is another story. On October 18, 2024 we had a service because our 5 year old dishwasher start button was depressed and non-functional. Their service person had the part but didn’t replace it and just fixed the button. Within a week it broke again. On November 8th he didn’t have the part after informing the service department we wanted to part replaced. The service department went as far as telling us how much the part would cost. When we called back we were then scheduled for November 19 and told we would only have to pay for the part. When the same guy arrived he charged us the labor and the part. The service department supported him in charging us the labor after 2 people told us we would not be charged labor. Beware if you are in North Miami, FL. It is the same technician for the area. After 5 years of pressing the button the same way, we are now being told we are pressing too hard.

    Thanks for your vote! Report
    Customer ServicePunctuality & Speed

    Reviewed Nov. 19, 2024

    I'll never but another Bosch appliance. I bought a $1200 Bosch dishwasher that after just 3 years of use by just the 2 of us water was leaking all over the floor. Called an authorized repairman who came down 3 times with no success even after talking directly to Bosch. Bosch finally relented and asked for all kinds of paperwork. Customer service then stated that they hadn't received the repairman's report even though it had been emailed. After having it sent again I was told that they now had everything to make a buyback offer. 2 days later they suddenly didn't have it again. Finally after 6 months we gave up on their corporate nonsense and bought an LG. No problem to stating my name- Richard

    Thanks for your vote! Report
    Customer ServicePrice

    Reviewed Nov. 18, 2024

    Bought a Bosch dishwasher in July 24. It stopped working properly in September. The bottom spray arm didn't spin. Called Bosch, told they couldn't find an approved technician in our area. That took up 2 weeks. I found an approved technician on my own, Bosch contracted them. They have made 4 visits and machine still not working. Technician pointed out that machine is bashed in on the rear. Bosch kept saying they would refund us. Waited 2 weeks only to be told they were going to send another technician. It is a lemon and their customer service is useless and untruthful. My suggestion is to never buy Bosch products. It is now an expensive dish drying rack.

    Thanks for your vote! Report

    Reviewed Nov. 14, 2024

    Hard to believe Bosch quality can completely deteriorate in such a short period of time. I have purchased many Bosch appliances over the years but my latest purchase has been a nightmare. Refrigerator never worked properly out of the box and technician said it was a fire hazard as rheostat was mounted on compressor which now uses propane based refrigerant. Two months dealing with Bosch customer support and all I get is case is under review! Well I have filed complaint with Consumer Protection Agency, BBB, and State SCC as appliances and support are a danger to the public. Bosch.... you are now under review!

    Thanks for your vote! Report
    Customer ServicePrice

    Reviewed Nov. 11, 2024

    We purchased Bosch appliances for our kitchen 100 years ago. Our stove (induction) and the microwave stopped working at the same time and we called in for service for both units. When the serviceman arrived, he had no intentions of fixing anything. They charge you the service fee of $289.00 for the service call and when he said the cost of fixing these units would not be financially beneficial, he wanted to charge more. ($40.00 for half hour cost of labor for doing absolutely nothing) I could show him 10 appliances and he was going to tell me the same thing. Don't get them fived. Buy a new one. They are all instructed to promote new units and in the meantime, perform a little shake down in your own kitchen. It's just not worth it. Don't buy Bosch.

    Thanks for your vote! Report
    Customer ServiceInstallation & Setup

    Reviewed Nov. 1, 2024

    Ordered a Bosch dishwasher. Paid above grade as it was recommended by wire cutter on The NY Times. Worked for 2 weeks then had a serious fault. 8 weeks later and 2 tech visits and I have just received confirmation from Bosch that they would replace it. Not without having to make close to a dozen phone calls. Multiple promises to be back me in 24 hours. Never met. They argued they shouldn’t have to pay for installation of new unit - you have got to be kidding me. Excuse after excuse and 8 weeks without a dishwasher and still no confirmation of when they will deliver the replacement unit. DO NOT BUY APPLIANCES FROM BOSCH. I will never ever make the same mistake.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Oct. 17, 2024

    On 9/7/24, our Bosch induction range made a "pop" and smelled of burning and smoke came out vent just below the cooktop. Contacted Customer Service and they said it was a safety concern so told us not to use. They would contact a service company on Monday to schedule service call which we would not have to pay for because of the "safety" issue. As of the writing of this review, which is on October 16, 2024, we still do not have our range fixed. In dealing with Customer Service, we were sent to 4 different service companies. Each one would tell us that we were outside of their service area. After a few weeks of this, and us making calls to Bosch repeatedly and follow up with service companies, we received a box with some parts in it from Bosch.

    Now mind you, no one has even looked at the range prior to these parts being sent to us as we still did not have a company that would make a service call. Finally, after some negotiating on my part, we were able to get a service call schedule. The service company came out and changed some parts and said that one of the parts was incorrect so the cooktop could not be fixed. Now after 10 days since the service company came out, we are no better off than we were on September 7th. The service company will not do anything about the correct part unless they hear from Bosch and Bosch has done nothing.

    We have not been able to reach anyone in leadership to try and resolve this issue and just keep talking to a different customer service rep every time we call. We purchased a suite of Bosch appliances when we remodeled and have recommended Bosch to so many people but never again. We have never experienced such horrible customer service in our entire purchasing history. I would not recommend purchasing any Bosch appliance and this experience makes me sick to my stomach to be treated so poorly when we spent our hard-earned money on a higher end Bosch appliance.

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed Oct. 16, 2024

    On June 13, 2024, I contacted Bosch customer support to initiate a warranty repair on my Bosch Benchmark Series dishwasher regarding the "Emotion Light" (Interior Light) not coming on when I opened the dishwasher door. She provided me with a list of authorized repair companies. The product user's manual, page 39, states that "The EmotionLight" is on when the door is open irrespective of whether the On/Off switch is switched on or off. When the door is closed, the “EmotionLight” is off. You can switch the “EmotionLight” on or off.

    After several attempts, at least 5 days from Mr. Appliance, to diagnose, replace the Control Board, replace the Operating Module, and the final attempt to replace the “EmotionLight”, as indicated in the invoice repair notes, the Bosch technician told Mr. Appliance technician one thing, and the user manual said another. Mr. Appliance technician told me that the Bosch technician said that the “EmotionLight” will only come on when the On/Off button is pressed.

    On 9/24/2024, I emailed Bosch support (Customer-Support@bshg.com) with all the required repair invoices, a letter describing my issues and requesting to resolve my warranty claim, that I should be compensated with a rebate check of $200 for my time and inconvenience for the numerous unsuccessful repair attempts to fix the issue with the “EmotionLight”, and to make me whole again. No one from Bosch responded to my request either via email or by phone.

    On 10/11/2024, I spoke with Stacy W. (the Manager) to confirm receipt of my email. She told me she is unable to send me a rebate check of $200 because it is not Bosch's policy to send rebate checks. I asked her why I didn't receive an email from them with their decision and she said it wasn't Bosch's policy to email me with their decision. I feel I should be compensated monetarily with a rebate check for my time and inconvenience.

    Thanks for your vote! Report

    Reviewed Oct. 14, 2024

    Where do I start. We remodeled our kitchen and we went with Bosch (bad choice). I wanted the water on the inside of the refrigerator not the outside. That is one reason we went with them. Well, Ferguson's where we bought them told me to clean the stainless appliances with stainless cleaner/wipes. My refrigerator discolored. When I reached out to Bosch they said they (yes, my stainless appliances) should only be cleaned with soap and water. I have had stainless appliance for years and never cleaned them with soap and water and they would look like crap if I did so.

    Now my microwave/convection oven the plastic peg holding the shelve in melted and burned up!! There is a dark heat mark so I do not know if I had a fire on the inside. I let Bosch know and asked if this was an issue with this model. I was dismissed and given the parts web site. This company is the pits. I can imagine why anyone would give them a second chance and buy their appliances again. They make nothing but junk and do not stand behind it. In looking up Bosch they are also involved in making parts for trucks and those part cause over 10,000 in repairs for people. Yes, the truck owner had to pay. How is Bosch allowed to carry on this way???

    Thanks for your vote! Report

    Reviewed Oct. 14, 2024

    We purchased an 800 series kitchen package in March 2024 from Rona. Bosch's top end line. I also purchased extended warranty. I purposefully checked that they could be serviced in Camrose AB a city of 20,000 people. Rona said yes. I come to find out 7 months later when the oven broke down on September 16, 2024 that they had NO repairmen anymore in Camrose and that they don't know who they could get. They made another company from Millet take the ticket, who didn't want to do the job as its out of their area, and this company has been putting me off for a month saying they don't know when they can get out and lying that the parts aren't in. I know they are as I contacted another company and asked them to check the availability of those parts, and it's a three day wait.

    I'm stuck in the middle. The company didn't want the job so I am an inconvenience and Bosch is NOT backing their products with the promised great service or quality product. I replaced a 20 yr old Frigidaire stove that worked great but was white with this beautiful shiny BROKEN duel fuel range. I will never buy another Bosch product and I'm telling anyone that will listen that they don't care about their customers. You can't get a hold of them. They aren't a high end company. My suggestion is to buy a cheap stove that you can at least fix if it breaks.

    Thanks for your vote! Report

    Reviewed Oct. 14, 2024

    Both top and bottom racks on our $1800 dishwasher which is only 8 years old have rusted out and are no longer safe to use. The replacement racks are three months out and they don't guarantee even then. Gee, I wonder if they're trying to force people to buy another one... Our entire kitchen is Bosch throughout. We are done with Bosch.

    Thanks for your vote! Report
    Customer Service

    Reviewed Oct. 11, 2024

    On 07/04/2024 I purchased an extended warranty on my SHPM78Z55N Bosch dishwasher and for a total of $119.00. On 10/04/2024 I submitted a request for service to address a problem with the unit. Over a week, and 4 phone calls later, I received a call from their service company saying that I was not in their service area. They sold me a totally useless warranty.

    Thanks for your vote! Report
    Coverage

    Reviewed Oct. 10, 2024

    As far as Bosch product performance goes, while they perform well enough while they're functional, they are not built to hold up over time. For those going into home ownership, or looking to stock a functional home, their warranty policy only covering the original purchaser means that any place with a Bosch product is a trap for them to continue selling products that break down well under the time they're meant to last. If you care for quality products or want reliability in a company, look elsewhere.

    Thanks for your vote! Report

    Reviewed Oct. 4, 2024

    Horrible company. Our 3 year old refrigerator started to have problems about 6 months ago. The Bosch tech they sent out had to order several parts at a cost to us for labor and parts. To repair by process of elimination. Bosch said to buy a new one and they would pro rate ant 10% off. Isn’t this extortion?which I did not have to pick even 1 star.

    Thanks for your vote! Report
    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 1, 2024

    My fridge (model B36CL80ENS/06) caused the problem of frost at the bottom freezer section. Technician said that he needed to replace the evaporator parts. He placed order many parts (I don’t know how many) and made another appointment for the repair. 3 weeks later, other guy showed up with the parts. He inspected again and found that 1/2 inch size of Styrofoam clogged the tubing at the evaporator. He simply removed it and fixed the frost issue. His verdict was that the failure of the fridge is from the manufacturing issue. I called Bosch to get any refund for the service but they refused. I see that technical service was really bad and product QC is very poor. Do not buy this product.

    Thanks for your vote! Report
    Staff

    Reviewed Sept. 25, 2024

    Our Bosch gas oven is less than 3 years old and just had to be repaired for almost $600 due to improper assembly on the assembly line. Never buy a Bosch again. And to top it off their customer support team lead me on that I would get some type of help on the bill for over 30 days.

    Thanks for your vote! Report
    Verified purchase
    Reliability

    Reviewed Sept. 25, 2024

    French door Bosch refrigerator, refrigerator stopped working, waited for service which did not work, waited for parts, which were not available, waiting for resolution since electrical parts under warranty. Bosch knows it electric control board on my model is defective which is why they have no replacement part but they are dragging this out for weeks hoping I will get tired of being food poisoned due to no refrigerator. Unethical company that deserves to be sued out of business, they do not stand behind their products or warranties. If you have a Bosch appliance and it stops working just junk it and buy something else.

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed Sept. 24, 2024

    One of the single biggest mistakes we have made in a purchase. We bought a fridge from a local dealer, the Bosch B36CD50SNB/02. They have had to come out numerous times to fix the ice maker and water dispenser. In just two years, they have had to fix it 4 times but at least 8 visits and multiple weeks of waiting parts. Now, it just broke again with the exact same problem and symptoms. Total garbage product. I would give them zero stars if it let me! Their customer service is garbage and you wait on the phone for over an hour. They have no virtual assistant, chat or email to use as well. I will never buy Bosch again!!

    Thanks for your vote! Report
    Customer ServicePrice

    Reviewed Sept. 20, 2024

    We bought a Bosch refrigerator because of their reputation for quality. This turned out to be a major mistake. The condenser went out shortly after the warranty expired. Getting someone to repair it was difficult, the part took time to be available, so there was no refrigerator for a month. It took numerous calls to customer service to talk to anyone who could make a decision. A number of calls were dropped while waiting or being transferred. They finally agreed to pay 50% of the part only. The labor was expensive so the repair cost half as much as a new refrigerator. So two things to know, if it breaks they will do the absolute minimum to stand behind the product. And, repair could take awhile. Definitely not worth the extra money.

    Thanks for your vote! Report
    Customer Service

    Reviewed Sept. 19, 2024

    We purchased 4 Bosch appliances. 3 of them have broken handles that continue to break even after repair. The refrigerator temp is not consistent; the ice machine does not work properly and the oven shuts off for no apparent reason at times. Because we purchased 4 we were due a rebate that went back and forth for several months to no avail. Terrible customer service.

    Thanks for your vote! Report
    Customer ServiceCoverageStaff

    Reviewed Sept. 18, 2024

    Hi, I have a Bosch double oven/microwave combo. It was bought in 2018 and it breaks every 24 months almost like clockwork. Each time the repair is at least $350. It broke the summer of 2020, the summer of 2022, and now it broke again in July 2024. I have tried to have this repaired since the first week of July 2024. Bosch has sent out service techs multiple times to repair, but they leave without fixing because they need a part they did not show up with. The last time the tech charged me $560 and said he had to collect money even though he did not repair the appliance. This has been going on since July and I was supposed to have my 4th service visit today.

    Today Bosch cancelled the visit and rescheduled the visit to 9/26/2024. That is going on 4 months with a broken appliance that I have already paid the service fee for. I have called Bosch customer service here in the US multiple times to complain, and my last call was today. The answer I get from Bosch is that it is "too bad and "just the way it is". I have asked for rectification for the $570 that I have already spent, but a customer service supervisor told me today firmly that "we will NOT be covering any of the expenses that you have already paid". I think this is an extreme case of poor customer service and poor treatment for customers. Thoughts?

    Best Regards,

    Pär Joakim (PJ) **

    Thanks for your vote! Report
    Loading more reviews...

    Bosch Appliances Company Information

    Company Name:
    Bosch Appliances
    Website:
    www.bosch-home.com