About Bosch Appliances
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Bosch Appliances Reviews
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Horrifying experience. Microwave Drawer 800 1.2 ct caught on fire, thankfully it was stopped. I'm not alone, google it!, It has happened to others. Drawer broke into pieces from fire, completely destroyed. Could've been a serious house fire. 1 year old. Bosch knows about it and it is doing nothing about it. Do not buy, stay safe!
Recently purchased a Bosch Refrigerator at Lowe's thinking it was a "TOP NAME BRAND". My first and LAST Bosch purchase. Four months of use and the refrigerator would no longer cool (freezer works), there is a constant thunking noise every 7 seconds from the outer ice dispenser that can be heard throughout the house, and the internal alarm goes off as well (we figured out how to shut this off). Tried to call the Bosch Service number (45 minute wait) and I was told it would be 20 days before I could get a Bosch service technician out to take a look at it - this is AWFUL!
I called back again within the week to make sure there wasn't anything to be done (45 minute wait) and they said that I could try one of their approved third party technicians but I had to call back to cancel their appointment, once I got a new appointment (45 minute wait). No refrigerator coming up to Christmas... and out easily $400 in wasted groceries. How about a food voucher and a replacement for my $3,000 paperweight? Extremely UNHAPPY Bosch customer.
Bought a Bosch oven Model VBD578FSO an expensive oven 3k plus and it’s broken down twice in last 9months. It still awaiting a part for repair. Bosch repair service is extremely poor. There is zero follow up and you have to continually ring to get updated. Product itself works great when working. Repair company said pyro cycle will is likely break again as they are having to repair a lot of these Bosch ovens
Absolute worst customer service I've experienced with any company. I tried to order a replacement water filter for my Bosch refrigerator. Checked online at your website as you recommended... No way to speak to a live person. As per the instructions, I selected my refrigerator model from the drop-down menu. Turns out it provided the wrong filter. So now, on to trying to return. The enclosed invoice said to call 800.578.6890 for a RMA... Again, couldn't get a hold of a live person. 20 minutes on hold, total silence... No way to speak to anyone, make any choice at all. Finally someone picks up, says the 'system is down', and I will have to wait a few days for someone to email me the RMA.... OK, fine. Now, two weeks later, still no email... Same experience again with calling for the the RMA... Again long time on hold (20 minutes so far), with silence and nobody picking up. They should be really embarrassed.
The Bosh 500 Series 44- Decibel Top Control 24-in Built-in Dishwasher is a well-constructed quiet dishwasher, which cleans effectively. Although, I would not purchase this model again based on the the PurDry Condensation Drying System. There are no elements for drying which causes the inside of the unit and cups and glasses to be wet at the end of the cycle. This also creates an unpleasant smell when you open the door after cleaning. Bosh indicates it is normal for the inside of the dishwasher to remain wet after the cycle is completed, this is how it is designed. The moisture will eventually evaporate. If you want to speed up the amount of time it takes for the interior of the dishwasher to dry, you can open the door after the cycle is complete. Allowing outside air to circulate into the dishwasher will dry the interior more quickly.
Bosch also says you do not need to be concerned with mold growing inside of your dishwasher because with the condensation drying system, it is designed to be wet inside the unit after the cycle has completed. This drying system may be environmentally friendly, but is very ineffective for actual use, having to dry the tops of cups and classes before removing them from the dishwasher and encountering an unpleasant smell.
Recently purchased a Bosch Freezer Refrigerator at Lowe's thinking it was a "TOP NAME BRAND". My first Bosch purchase, but boy was I wrong. Three weeks after delivery and installation, it took a major crap - first the freezer gave out and then the refrigeration would no longer cool - and this was 2 days before Thanksgiving. Seems like their hi-tech electronic system has some major issues. Aren't these products thoroughly tested prior to release from the factory?? Called the Bosch Service number and I was told it would be 9 days (yes, NINE days) before I could get a Bosch service technician out to take a look at it -- totally unacceptable!!! Glad I kept the old, reliable Frigidaire in the garage just in case. Extremely UNHAPPY Bosch customer.
I got washing machine as a gift from my company, during installation service engineer checked and confirmed that it is a faulty piece after that he puts requisition for replacement then. I started taking follow up from service center. They told me to contact dealer. He told me to contact service manager and now it's been more than 1 month still I didn't received a replacement. And service manager is just saying that they are running out of stock for this item since a month and half. End users are really suffering very bad with this deals.
I cannot steer you far enough away from Bosch appliances. We purchased two heat/ac until three years ago. In those three years we have had to replace the control boards three times. AND THEY NEVER HAVE THEM IN STOCK. This time, they fried in July both upstairs and downstairs - no heat, no air). We are currently in Mid-November and the company we are using (which has been fantastic, as well as Home Depot trying to track down these parts) found one board. When it got here, it was ALREADY FRIED!!!! Others who have ordered are being told APRIL! Every HVAC company I have talked to said stay away from Bosch, this is very typical. And Bosch customer support is of ZERO help. ZERO. They just tell us to call the installer. We paid way too much for what should have been high end units and they have held up less than the cheapest units out there. Save your money!
Worst experience and customer service I have ever had dealing with a company. We had previously been a big supporter of Bosch, but I can confidently say I will never be buying another product from them after this experience. If you are considering a Bosch product, recommend going with literally any other option. Below are the details on the situation we dealt with.
We bought a new Bosch dishwasher that was delivered on August 18, 2022. Dishwasher would not run despite being brand new. We attempted to troubleshoot based on internet instructions but with no luck. We made a service appointment. When the technician came out a week later we learned there was an issue with a part (believe it was the water sensor which stopped it from running). A similar model to ours was recalled over an issue with the same part, though for whatever reason there was no recall on our model even though we were having the same issue. It took over a month for this part to become available.
Some time in late September we finally heard back that the part was available. We schedule an appointment and despite the service tech calling me that day to confirm, he never showed up. A previous call he was on had some complications which made him unable to meet our scheduled appointment, which is understandable, but still a phone call or notice would have been nice, as I waited around that afternoon in case he would show up.
Fast forward a week or so later (each time an appointment was scheduled it was at least one week out due to how busy the service techs are - again understandable, but very frustrating when our previous appointment was neglected and then we had to re-enter and wait in the back of the queue again) the technician comes by to fix our dishwasher. Turns out the Bosch warehouse gave him the wrong part - so despite him trying to troubleshoot via some other methods, we remained without a working dishwasher.
A new appointment was made another week or so later. He had returned the incorrect part back to Bosch the previous week, and then when he went to get the proper part, they handed him the exact same wrong part - so he had to call us that day to let us know that once again we would need to reschedule another appointment because he still did not have the proper part (you can’t make this stuff up).
Finally, the next appointment another week or so after that, the technician had the proper part and was able to complete the installation and give us a working dishwasher. This was on October 31, 2022 - a full 2.5 months after the dishwasher was originally delivered on August 18, 2022. Keep in mind that our old dishwasher (which was not great, but at least worked) was taken away to make room for the new one, meaning 2.5 months of having to hand wash dishes due to these issues.
While voicing my displeasure throughout the process over how ridiculously long it was taking for them to provide me a working dishwasher, I was told I would have to wait until the end if I wanted to make a compensation request. A couple of the support people I spoke to throughout the process were genuinely nice, understanding and helpful, but others were very rude and short to deal with. I am not the type to leave reviews like this - and I could have lived with this entire ordeal had their customer service acknowledged the poor situation we were put in and made a fair compensation offer for the trouble.
Finally I received their compensation request: a 6 month extended warranty. Considering I didn't get to use the dishwasher for almost the first 3 months, this was basically a 3 month warranty extension - not nothing, but basically nothing considering I had to hand wash all our dishes for 2.5 months simply because I had chosen to buy their faulty dishwasher.
I called to voice my displeasure that this was all they offered me. I was told I should hear back in the next day or so. A week went by with no contact, so I called to follow up. I was told that my request for additional (or "real compensation") was denied. They never reached out to me, which was consistent in this whole process - I would always have to reach back out to them for any answers. I asked who I could speak to as I was very displeased with this outcome. The service person I spoke to was very rude and said there was no one I could speak with, the decision was final, and no additional compensation would be offered.
So that was that. A full 2.5 months without a dishwasher because I chose Bosch, and all they saw fit to offer me was an additional 3.5 months in warranty for the inconvenience. Worst experience and customer service I have ever had dealing with a company. We had previously been a big supporter of Bosch, but I can confidently say I will never be buying another product from them after this experience. If you are considering a Bosch product, recommend going with literally any other option.
Bosch Home has the worst customer service I have experienced in my entire life - We bought a Bosch Fridge in January of 2022. We did not even use the fridge until April of 2022 because we were renovating the kitchen. It has since April broken and been repaired twice and now we have been without a fridge for 3 months and they are still giving me the run around after they told me they would be replacing it. I just called again after hearing nothing when I was told a dealer credit would be sent to Lowe's in 3-5 days 2 weeks ago. I have asked to speak to a supervisor multiple times and have been told one would call me and have never had that happen. I called today and asked if I would wait for a supervisor and was told they would disconnect the call if I did not hang up. This is not acceptable.
I purchased a Bosch 800 series dishwasher (SHPM78Z55N/01) less than three years ago because I was excited about Bosch's new drying system. The dishwasher is as quiet as advertised - but the drying system is TOTALLY UNRELIABLE. About 13 months after installation, the Zeolite nut and ring broke. $300 (with a certified technician) and over a month later because the parts were on backorder, we had a functioning dishwasher again. Now, just about 18 months later, we got an error code E07, and it turns out the Zeolite container and fan are broken. The estimated repair cost is $600, and the parts are on backorder AGAIN!
I asked customer service for a credit for the repairs, which they denied. They said they could possibly consider a replacement unit but it would likely take 6-12 months and was not a guarantee that they would approve it. All of this despite the fact that our certified technician said they are dealing with repairs for this Zeolite system all the time. So in less than three years we will have spent enough money on repairs to buy an entirely new unit and will have spent likely several months without a functioning dishwasher. Definitely NOT worth it.
This is my second review. My Bosch refrigerator was damaged by a Bosch Engineer about a year ago. I had to pay for their fault too. It stopped working again after 6 months. I was not given any receipt for the changed parts, hence no warranty neither was I informed. Now 2 different Engineers came both gave different evaluation. These guys are not calibrated or trained by Bosch. Finally I'm selling my Fridge scrap dealer. Best part no matter who you complain at Bosh, nobody gives a damn. Never buy Bosch products unless you are willing to spend money regularly on repairs.
We purchased a Bosch range three years ago from a local appliance store and bought the extended warranty (something we rarely do). This range features a front display panel which turned out to be a very poor design feature, as any spills on the cooktop can -- and do -- seep into the panel. There is no seal to prevent this. It happened twice to us. First time it came back on its own; second time, not so lucky. Shorted out the board and the oven didn't work at all. The cooktop worked but an incessant beeping sound made it maddening to work with. We had to shut the breaker. The oven was still under warranty so we called the store and went through the process to put in a claim. We were warned it could be "up to a month" before we were helped.
Meantime, we ordered a board online for $150 and paid for express shipping, then called a local repair guy who did the work in about 20 minutes for $100. Actually cheaper than the original extended warranty! Then we put a thin line of silicone into the gap to prevent this from happening again. A week out and we still haven't heard from the warranty repair shop. Bottom line: Don't purchase a range with a front display panel from any company, and don't purchase an extended warranty from Bosch.
Look up the Yelp, BBB, and Google reviews for "BSH home appliances" and pray you don’t have issues with your Bosch appliance. Their customer support is a joke. I spent $1,200 on an 18" 800 series that stopped running after less than a month. Expect to wait at least a month for them to send an "authorized tech" to do a cursory inspection and grab at straws so Bosch can shirk from honoring their warranty. (Now you know why they won't entertain a diagnosis from a third-party tech, even multiple third-party techs who point out the same failed component.) Save your money and pick a more reliable company that supports their product.
I've lived in brand new house for just over a year. Refrigerator/Freezer has broken (doors and latching, no ice production); Dishwasher (trays/carts fall out and will not go back in without monumental effort); gas stove does not heat well. I selected Bosch Appliances because I thought they were "high end", but I'm finding out that is not accurate. I'd warn anyone away from utilizing bosch in their new build.
A dishwasher that has only been installed for half a year has to be replaced due to a malfunction of the computerized door. Replacing the door is not a problem, the biggest problem is that Bosch have to let me wait for 8 to 16 weeks that I couldn't expected. It is too unfair and unreasonable to me, in between these 8 to 16 weeks I have to wash by my own hands and I am allergic of detergents and gloves, and that is the reasons I needed a dishwasher, if whoever want to buy a new dishwasher, don't buy Bosch, just a piece of garbage.
I bought a Bosch Dishwasher (SHXN8U55UC/07 FD960301026) from a Sears at the mall in Wilmington, NC. I paid just under two thousand for it. It was supposed to be delivered and installed. It got dropped off at the end of my driveway and after about a week I wound up putting it in myself. Since we were replacing a Kenmore that we had for 12 years we were initially happy with the new machine. Then the liquid soap compartment sprung a leak (first year we had it). We called Bosch to arrange a repairman. They said that there were none in our area. I eventually took it out and hauled it to a repair guy in Whiteville, NC. It was an old guy who did the repairs. I had to pay. Right at the four-year mark it quit working, error code E:15. I called Bosch and was again informed that there were no repair guys in my area. I called the old guy in Whiteville, NC but he had retired. We just started doing dishes by hand since the COVIDS was going on.
After society got past the pandemic, I hauled it down to each of the three authorized Bosch appliance repair places in Wilmington, NC and each of them turned me away! Their collective reply is that, "WE DON'T WORK ON THEM IN OUR SHOP - ONLY AT YOUR HOME AND YOU ARE OUT OF OUR AREA." I am 21 miles from the nearest one of them! I eventually took it to a place called ISLAND APPLIANCE REPAIR in Navassa, NC. They charged me for a diagnostic and said they couldn't find a problem. I went and picked it up and brought it home and reinstalled it. It immediately went to the E:15 code. I took it out and hauled it back to ISLAND APPLIANCE REPAIR. They looked at it then charged me to replace a water valve, a float switch, and somehow the electric wiring harness now needed to be replaced. I went and picked it up, drove it home and reinstalled it. Error code E:15 then the digital display quit working.
My take on this is that BOSCH will not help you. That leaves you with the responsibility of installation/removal and transportation to a sketchy business to try and get it repaired. My recommendation to you is to just buy a Chinese appliance for 1/3 the price and when it breaks down in about five years, simply throw it away and buy a new one. You will save money and stress in the long run! As I write this review I have been on hold with the Bosch repair people for 83 minutes! It's funny that their recorded excuse line is still blaming the pandemic for their lack of ability to answer a phone!
We bought a range from them 12 months ago. Once installed the oven never worked. We spent hours on calls with them trouble shooting, sending photos, proof of purchase, everything. We had a repair person certified by them come out 7+ times. My wife has broke down crying on more than one occasion - just completely defeated by what they make you go through.
For months they tried to blame their repair company for lack of documentation, not knowing the repair company cc'd us on emails. Finally on May 9th, they finally told us we were approved to get the oven replaced. I was told it could take a few weeks. I called them in July frustrated because no one had called us yet. I had a great rep who admitted they are terrible with stuff like this. He told me it was a supply chain issue (from a script), but when I told him I was able to purchase a brand new one still he said, yeah, unfortunately new customers are in the front of line. He was very helpful and got a hold of someone from the department. They were supposed to deliver in three weeks. Now we're at 4+ weeks. I called again and they seem to now know what's going on. Avoid this company like the plague. They are terrible!
Here in the USA I have had several Samsung, Jenn-Air, Whirlpool and Bosch dishwashers, but none like Bosch! It is the TOP! Quiet. Efficient and even using low energy consumption programs the result is always the same.... spotless dishes!
I built a new house and was so happy the builder used Bosch….until under 2 years the microwave blew my whole electrical system in my house. Had a case with them, promises to replace and they repaired the faulty unit and boom!! Out again. Then the stove and they won’t even put their promises in writing because they don’t keep them. I WILL NEVER BUY A BOSCH AGAIN!!! It was great once but they aren’t “Built for Life”. They are built for months!!! My neighbor's Bosch oven broke 4 times then the glass exploded. This is what you’re getting. GARBAGE!!!
We purchased a dishwasher and a refrigerator 3 years ago. If it wasn't for the Best Buy 3 year warranty, the appliances problems would have cost more than the $3500 that we paid for both the pieces of garbage. The dishwasher has been repaired 6+ times. The refrigerator at least 6 as well. Now the cheap $30 icemaker tray is broke (last Christmas) and now the part isn't expected to be in stock until Nov. I'm not sure what's worse, the product or the service. I'm not really sure how these people expect consumers to put up with this. Huge mistake in buying these appliances. I highly would recommend you not. Best of luck if you do. You are going to need it.
Purchased a high end Bosch refrigerator from RC Willy in Meridian Idaho and after a short time the ice maker stopped working. Contacted Bosch for warranty work and have received nothing but the run around for over a month now. We provide the required documentation and then they ask for something different. Then they want documentation from the repair company and we provide that but still NO resolution. I called to speak with a manager today and the call taker refused to put a manager on the line. Clearly their tactic is to frustrate you until you give up. WE WILL NEVER BUY A BOSCH PRODUCT AGAIN.
My elderly parents redid their kitchen and looked at Bosch dishwasher on our recommendation. (We love them; they're quiet, get everything super clean, last a long time). Well the dealer convinced her to get the whole Bosch kitchen suite of appliances.... The stove and microwave were inoperable and unrepairable despite multiple Bosch certified repairperson visits and bills in under 3 years. I'm just waiting for my poor Mom in her mid 80s to tell me the fridge is dead. And she'd rather live out if styro coolers than tell me that. Do better Bosch.
Last 15 months had someone out twice to fix e15.... Works about 5 months... Use products recommended... Doing it again... Ready to throw out... Spent way too much for this aggravation.... Consider the cost of Bosch.
Think twice before buying from Bosch. If something goes wrong their tech support is THE WORST (especially compared to a company like Miele). The following is an account of the incredible saga which has not yet been resolved and which has left me with a poorly/semi functioning cooktop for more than half a year and has cost me just over $1000 in repairs and an untold amount of time.
December 22, 2021. After failing to show for an earlier appointment, Tech Eddie shows up without any parts to repair a cooktop which was already reported as being cracked at the top left corner. He confirmed what we had already described and said we would have to wait a month for the parts to arrive. January 24, 2022. Tech Eddie comes and replaces the cooktop glass, but the sensors do not appear to be working as they were earlier. When Eddie is told this he brushes it off saying something to the effect “Oh no you just got to fiddle with them, they work.”
It is later discovered that not only are the sensors slow to respond, the “speed boost” setting does not work on any of the burners, and two burners weren’t working at all. 2/5th of the machine was (and still is) completely dead. We placed a service call at the beginning of February but were told the tech couldn’t come until March.
March 2, 2022. March rolls around and Eddie shows up. Not to fix the cooktop, as we had rationally assumed, but to diagnose the problem. He does not even look at the cooktop before telling me he would have to return with parts. Again, I want to stress, this was not based on looking at the cooktop, this was just on hearing me describe to him the exact thing I had told tech support a month earlier.
Eddie tells us he will have to come back with parts and that it will cost us several hundred dollars. I told him that we paid over $1000 to fix a crack and that while he fixed the crack he left us with a cooktop that no longer fully functioned. I said this is on Bosch. He said how could he know the crack didn’t cause it. I pointed out that he could know because everything was working while it was cracked and that it was only after that all the issues began. He said HE didn’t know that, essentially calling me a liar. I told him that he could have tested it before working on it or at the very least tested it before leaving. He eventually relented and said stuff like “I got you, brother. I’m gonna hook you up, brother” stuff like that. It was insulting because I am not looking to be “hooked up” I am simply looking to be treated fairly, to have the repairs done correctly and not have my time continually wasted.
Before he left I asked if he could at least look at the cooktop because maybe it’s as simple as something not being connected beneath. He seemed too pressed for time and said it would be a huge production to do so. He would have to remove the oven and then it would just be a whole lotta time and he was sure (I have no idea how) that it just needed new parts. He said the best he could do was have me show him how it wasn’t working. I told him that was ridiculous, because it will just be me showing him what I told him. He wanted me to do it anyway, perhaps to ensure that I wasn’t lying or crazy. As it turned out, I was not lying or crazy, the cooktop didn’t work in exactly the way I had told him and the way I had told tech support a month earlier. Eddie leaves assuring us that “he’s got us”. He says he’ll call in a couple days with a new appointment.
A couple days later: no word from Eddie A couple days after that: still no word. So we call Bosch and are told there are no appointments until April. Since April and May we would be in and out of Los Angeles, we schedule an appointment for May 31st, when we know for certain we will be here. May 30, 2022. Eddie calls at around 9pm to confirm the appointment the next day saying “good morning” though it was evening. Eddie says he will be at our place between 8am and 1pm the next day.
May 31, 2022. Instead of showing up as he said he would, Eddie calls. He says he doesn’t have the parts, they got “sent back” because we waited too long for the repair (I guess Bosch logistics are somehow the customer’s responsibility). After talking with Eddie we called Bosch support and told them what Eddie had said. They rescheduled for 10th of June. No one would be here the beginning of June so hoping to get an earlier time we contacted Eddie who said he would call us back in two days by June 2nd.
June 2, 2022. No call from Eddie and he was unable to reach. We called Bosch again and the rep confirmed they couldn’t come until June 10th because of the parts. Since no one would be here at the beginning of June we rescheduled for 6th of July when we knew for certain we would be here. July 5, 2022. No word from Bosch confirming the appointment like they said we should expect.
July 6, 2022. No word from Bosch despite it being the day of the appointment. We call Bosch to find out if they were in fact coming and the rep says the tech had to cancel. Again, they never notified us of this - we had to call to get this information. The rep goes on to say Bosch could have someone out tomorrow the 7th and confirmed tech would show up with the parts and ready to fix cooktop. July 7, 2022. No word from Bosch. We called Bosch and the rep said she had no info about an appointment today, that the only thing she saw was a reschedule from June 10th to July 8th.
July 8, 2022. Bosch tech, Chang, calls (hooray!) to give time window. When asked if he had the replacements parts he says no and states that he doesn’t have any information as to what the appointment is even for (unbelievable!). We then call Bosch to find out what is going on, ultimately we get elevated, the rep says only half the parts were delivered and that the other parts are on backorder until September 14th. So it's been nearly three quarters of a year and they are still monkeying around saying they cannot fix my cooktop. If this is the kind of service you want, go Bosch.
I had read many great reviews on Bosch dishwashers. The salesman at the appliance shop raved on and on about how superior they were. So I paid four figures of hard-earned, long-saved money. Grossly overstated claims. The performance was terrible. Dishes came out dirty. I had a new set of glasses. They were ruined after the first wash. A coffee mug that had been a gift from a friend cracked and the entire outside of it splintered. Other glasses were ruined.
The appliance shop sent a repairman who damaged the controls and then said there was nothing wrong with the dishwasher. He was rude and uncooperative. We were told we had to go directly to Bosch. I followed all their instructions, jumped through Bosch's ridiculous hoops for 6 months and then they said there was nothing wrong. I asked them if I was stuck with a lemon. They said it was my problem. They said they would do nothing to make it right. NEVER AGAIN will I purchase ANYTHING by Bosch. It is poorly designed, wastes energy, and customer service was rude and refused to honor the warranty.
We bought a Bosch Dishwasher 500 series 2 months ago. Never worked from the first day and followed the Bosch return/repair process and got the service company they told us to contact. The repair person came, looked at it and said it was the board; ordered the part which we waited for patiently. When he came back with the part, he found out more problems and was not able to fix it. He wrote a report within the same hour. 2 weeks later we are still waiting for the Bosch management to give us back our money. We got the product First week of April and it did not worked from day one.
Update: After the first miserable experience with the Bosch technician, I called Bosch again. The motherboard had been switched out, however the dishwasher continued to malfunction in the same way. I specifically asked that a different technician be sent for the 2nd attempt repair. I also reiterated the issue. The customer service rep was very kind and understanding. She inputed my feedback and gave me an appointment for 2 weeks out.
On June 17th, the SAME technician showed up to my door. He spent about 60 seconds with me, saying that it's probably the heater and that he would be ordering a new one. Once again, he lacked eye contact, as he inputed the order into his IPad. He started walking to the door with no further details. I asked him when he would be back, to which he responded, "I don't know, I'll call you in 15 minutes."
This has not been the SECOND DAY I have had to take off work because they only provide business hours for repairs. And now, I'll have to take a THIRD day for him to come and switch out the heater. I am not on hold for 20 minutes (and counting) for me to speak with a representative.
I am BEYOND DISGUSTED WITH THIS COMPANY. The company was already previously aware of this issue. Why couldn't they have ordered a new part and switched it out today. It's pathetic. DO NOT BUY THEIR PRODUCTS. I SURELY WILL NEVER DO SO EVER AGAIN.
I purchased the Bosch dishwasher appliance back in January 2022. By March, I noticed it started to malfunction. One night, I left the appliance on, went to bed and when I woke up the next morning, (about 7-8 hours later) it was still running. Another malfunction I noticed is that it would beep once (normally, when a cycle is complete it beeps 3x/3x) and the red light on the bottom would be blinking. The only way to drain the water and complete the cycle in these cases is to manually restart the device. This continues to happen repeatedly and I cannot leave it unattended and have to use my own timer.
I called Bosch for customer support. They stated they could not provide an appointment for at least one month out or longer. They shared they could provide some contact numbers for contracted technicians. The numbers I called stated that I was out of their scope in terms of geographic location and the other numbers were out of service or did not return my call.
I called back Bosch and settled for the month out appointment. I then had a scheduling conflict and had to wait yet another month. The technician came (June 3rd) with a poor attitude and disgruntled. He pressed a button and stated that no "errors" were showing up for him. He shared with me that I should have had the device running or had recorded a video because he had, "lots of customers and could not spend too much time." Overall, his work ethic was TERRIBLE and it was clear that he just didn't want to do his job.
He called his supervisor. He once again, stated there was nothing he could do and suggested that we take a video and record the cycle. I had to really press him and let him know this has been going on for months, that our one year warranty was running out and that we had waited 2 months for him to come out (not to mention cancel half my day because they provide a 4 hour window for when they 'might' come). He stated he's been working for the company for 5 years and had "never" seen this issue. In short, that insinuating it was my fault.
I suggested to him, that according to my research, this issue was probably due to a malfunction of the motherboard. He stated he would "be right back" and came back with some tools. Pulled out the dishwasher and started to unhappily work on the device. I felt I couldn't even ask him any questions because he seemed so annoyed. This process did not even take him 10 minutes to do - at which point he said, "ok, I switched out your motherboard and I am leaving." I thanked him and that was that. Hopefully what he fixed will do the trick. But overall, their customer service is AWFUL from start to finish and they do not back up their products. Will not be purchasing any products from this company again.
Bought a Washer and Dryer 1 1/2 years ago, barely used them as it is in our Guest Suite, we had a leak in the plastic valve that connects the water hoses, so it flood it our House, 60000.- later, we contact Bosch to question their product, they said that they will make a special effort to see what's gone wrong but won't pay for the repair or any damage it caused, I was hoping for a fixing of the washer, they give a 1 year warranty and that's it! I recommend all you Folks not to Buy any Bosch products, this Company does not back their products or fix them! Terrible Company! There are plenty of Appliance companies who back their Products, so choose careful and stay away from Bosch!
I bought a $1000 dishwasher. Leaked from day one. Must have got a lemon because it wasn't fixable. Have been trying to get Bosch to give me a idea when they would replace it. They laughed. I bought it in December. It's mid May. Still haven't got a new one. Be careful. Quality suck everywhere.
Bosch Appliances Company Information
- Company Name:
- Bosch Appliances
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