Bosch Appliances

I called back again within the week to make sure there wasn't anything to be done (45 minute wait) and they said that I could try one of their approved third party technicians but I had to call back to cancel their appointment, once I got a new appointment (45 minute wait). No refrigerator coming up to Christmas... and out easily $400 in wasted groceries. How about a food voucher and a replacement for my $3,000 paperweight? Extremely UNHAPPY Bosch customer.

Bosch also says you do not need to be concerned with mold growing inside of your dishwasher because with the condensation drying system, it is designed to be wet inside the unit after the cycle has completed. This drying system may be environmentally friendly, but is very ineffective for actual use, having to dry the tops of cups and classes before removing them from the dishwasher and encountering an unpleasant smell.

Richard **

We bought a new Bosch dishwasher that was delivered on August 18, 2022. Dishwasher would not run despite being brand new. We attempted to troubleshoot based on internet instructions but with no luck. We made a service appointment. When the technician came out a week later we learned there was an issue with a part (believe it was the water sensor which stopped it from running). A similar model to ours was recalled over an issue with the same part, though for whatever reason there was no recall on our model even though we were having the same issue. It took over a month for this part to become available.

Some time in late September we finally heard back that the part was available. We schedule an appointment and despite the service tech calling me that day to confirm, he never showed up. A previous call he was on had some complications which made him unable to meet our scheduled appointment, which is understandable, but still a phone call or notice would have been nice, as I waited around that afternoon in case he would show up.

Fast forward a week or so later (each time an appointment was scheduled it was at least one week out due to how busy the service techs are - again understandable, but very frustrating when our previous appointment was neglected and then we had to re-enter and wait in the back of the queue again) the technician comes by to fix our dishwasher. Turns out the Bosch warehouse gave him the wrong part - so despite him trying to troubleshoot via some other methods, we remained without a working dishwasher.

A new appointment was made another week or so later. He had returned the incorrect part back to Bosch the previous week, and then when he went to get the proper part, they handed him the exact same wrong part - so he had to call us that day to let us know that once again we would need to reschedule another appointment because he still did not have the proper part (you can’t make this stuff up).

Finally, the next appointment another week or so after that, the technician had the proper part and was able to complete the installation and give us a working dishwasher. This was on October 31, 2022 - a full 2.5 months after the dishwasher was originally delivered on August 18, 2022. Keep in mind that our old dishwasher (which was not great, but at least worked) was taken away to make room for the new one, meaning 2.5 months of having to hand wash dishes due to these issues.

While voicing my displeasure throughout the process over how ridiculously long it was taking for them to provide me a working dishwasher, I was told I would have to wait until the end if I wanted to make a compensation request. A couple of the support people I spoke to throughout the process were genuinely nice, understanding and helpful, but others were very rude and short to deal with. I am not the type to leave reviews like this - and I could have lived with this entire ordeal had their customer service acknowledged the poor situation we were put in and made a fair compensation offer for the trouble.

Finally I received their compensation request: a 6 month extended warranty. Considering I didn't get to use the dishwasher for almost the first 3 months, this was basically a 3 month warranty extension - not nothing, but basically nothing considering I had to hand wash all our dishes for 2.5 months simply because I had chosen to buy their faulty dishwasher.

I called to voice my displeasure that this was all they offered me. I was told I should hear back in the next day or so. A week went by with no contact, so I called to follow up. I was told that my request for additional (or "real compensation") was denied. They never reached out to me, which was consistent in this whole process - I would always have to reach back out to them for any answers. I asked who I could speak to as I was very displeased with this outcome. The service person I spoke to was very rude and said there was no one I could speak with, the decision was final, and no additional compensation would be offered.

So that was that. A full 2.5 months without a dishwasher because I chose Bosch, and all they saw fit to offer me was an additional 3.5 months in warranty for the inconvenience. Worst experience and customer service I have ever had dealing with a company. We had previously been a big supporter of Bosch, but I can confidently say I will never be buying another product from them after this experience. If you are considering a Bosch product, recommend going with literally any other option.

I asked customer service for a credit for the repairs, which they denied. They said they could possibly consider a replacement unit but it would likely take 6-12 months and was not a guarantee that they would approve it. All of this despite the fact that our certified technician said they are dealing with repairs for this Zeolite system all the time. So in less than three years we will have spent enough money on repairs to buy an entirely new unit and will have spent likely several months without a functioning dishwasher. Definitely NOT worth it.

Meantime, we ordered a board online for $150 and paid for express shipping, then called a local repair guy who did the work in about 20 minutes for $100. Actually cheaper than the original extended warranty! Then we put a thin line of silicone into the gap to prevent this from happening again. A week out and we still haven't heard from the warranty repair shop. Bottom line: Don't purchase a range with a front display panel from any company, and don't purchase an extended warranty from Bosch.

After society got past the pandemic, I hauled it down to each of the three authorized Bosch appliance repair places in Wilmington, NC and each of them turned me away! Their collective reply is that, "WE DON'T WORK ON THEM IN OUR SHOP - ONLY AT YOUR HOME AND YOU ARE OUT OF OUR AREA." I am 21 miles from the nearest one of them! I eventually took it to a place called ISLAND APPLIANCE REPAIR in Navassa, NC. They charged me for a diagnostic and said they couldn't find a problem. I went and picked it up and brought it home and reinstalled it. It immediately went to the E:15 code. I took it out and hauled it back to ISLAND APPLIANCE REPAIR. They looked at it then charged me to replace a water valve, a float switch, and somehow the electric wiring harness now needed to be replaced. I went and picked it up, drove it home and reinstalled it. Error code E:15 then the digital display quit working.

My take on this is that BOSCH will not help you. That leaves you with the responsibility of installation/removal and transportation to a sketchy business to try and get it repaired. My recommendation to you is to just buy a Chinese appliance for 1/3 the price and when it breaks down in about five years, simply throw it away and buy a new one. You will save money and stress in the long run! As I write this review I have been on hold with the Bosch repair people for 83 minutes! It's funny that their recorded excuse line is still blaming the pandemic for their lack of ability to answer a phone!

For months they tried to blame their repair company for lack of documentation, not knowing the repair company cc'd us on emails. Finally on May 9th, they finally told us we were approved to get the oven replaced. I was told it could take a few weeks. I called them in July frustrated because no one had called us yet. I had a great rep who admitted they are terrible with stuff like this. He told me it was a supply chain issue (from a script), but when I told him I was able to purchase a brand new one still he said, yeah, unfortunately new customers are in the front of line. He was very helpful and got a hold of someone from the department. They were supposed to deliver in three weeks. Now we're at 4+ weeks. I called again and they seem to now know what's going on. Avoid this company like the plague. They are terrible!

December 22, 2021. After failing to show for an earlier appointment, Tech Eddie shows up without any parts to repair a cooktop which was already reported as being cracked at the top left corner. He confirmed what we had already described and said we would have to wait a month for the parts to arrive. January 24, 2022. Tech Eddie comes and replaces the cooktop glass, but the sensors do not appear to be working as they were earlier. When Eddie is told this he brushes it off saying something to the effect “Oh no you just got to fiddle with them, they work.”

It is later discovered that not only are the sensors slow to respond, the “speed boost” setting does not work on any of the burners, and two burners weren’t working at all. 2/5th of the machine was (and still is) completely dead. We placed a service call at the beginning of February but were told the tech couldn’t come until March.

March 2, 2022. March rolls around and Eddie shows up. Not to fix the cooktop, as we had rationally assumed, but to diagnose the problem. He does not even look at the cooktop before telling me he would have to return with parts. Again, I want to stress, this was not based on looking at the cooktop, this was just on hearing me describe to him the exact thing I had told tech support a month earlier.

Eddie tells us he will have to come back with parts and that it will cost us several hundred dollars. I told him that we paid over $1000 to fix a crack and that while he fixed the crack he left us with a cooktop that no longer fully functioned. I said this is on Bosch. He said how could he know the crack didn’t cause it. I pointed out that he could know because everything was working while it was cracked and that it was only after that all the issues began. He said HE didn’t know that, essentially calling me a liar. I told him that he could have tested it before working on it or at the very least tested it before leaving. He eventually relented and said stuff like “I got you, brother. I’m gonna hook you up, brother” stuff like that. It was insulting because I am not looking to be “hooked up” I am simply looking to be treated fairly, to have the repairs done correctly and not have my time continually wasted.

Before he left I asked if he could at least look at the cooktop because maybe it’s as simple as something not being connected beneath. He seemed too pressed for time and said it would be a huge production to do so. He would have to remove the oven and then it would just be a whole lotta time and he was sure (I have no idea how) that it just needed new parts. He said the best he could do was have me show him how it wasn’t working. I told him that was ridiculous, because it will just be me showing him what I told him. He wanted me to do it anyway, perhaps to ensure that I wasn’t lying or crazy. As it turned out, I was not lying or crazy, the cooktop didn’t work in exactly the way I had told him and the way I had told tech support a month earlier. Eddie leaves assuring us that “he’s got us”. He says he’ll call in a couple days with a new appointment.

A couple days later: no word from Eddie A couple days after that: still no word. So we call Bosch and are told there are no appointments until April. Since April and May we would be in and out of Los Angeles, we schedule an appointment for May 31st, when we know for certain we will be here. May 30, 2022. Eddie calls at around 9pm to confirm the appointment the next day saying “good morning” though it was evening. Eddie says he will be at our place between 8am and 1pm the next day.

May 31, 2022. Instead of showing up as he said he would, Eddie calls. He says he doesn’t have the parts, they got “sent back” because we waited too long for the repair (I guess Bosch logistics are somehow the customer’s responsibility). After talking with Eddie we called Bosch support and told them what Eddie had said. They rescheduled for 10th of June. No one would be here the beginning of June so hoping to get an earlier time we contacted Eddie who said he would call us back in two days by June 2nd.

June 2, 2022. No call from Eddie and he was unable to reach. We called Bosch again and the rep confirmed they couldn’t come until June 10th because of the parts. Since no one would be here at the beginning of June we rescheduled for 6th of July when we knew for certain we would be here. July 5, 2022. No word from Bosch confirming the appointment like they said we should expect.

July 6, 2022. No word from Bosch despite it being the day of the appointment. We call Bosch to find out if they were in fact coming and the rep says the tech had to cancel. Again, they never notified us of this - we had to call to get this information. The rep goes on to say Bosch could have someone out tomorrow the 7th and confirmed tech would show up with the parts and ready to fix cooktop. July 7, 2022. No word from Bosch. We called Bosch and the rep said she had no info about an appointment today, that the only thing she saw was a reschedule from June 10th to July 8th.

July 8, 2022. Bosch tech, Chang, calls (hooray!) to give time window. When asked if he had the replacements parts he says no and states that he doesn’t have any information as to what the appointment is even for (unbelievable!). We then call Bosch to find out what is going on, ultimately we get elevated, the rep says only half the parts were delivered and that the other parts are on backorder until September 14th. So it's been nearly three quarters of a year and they are still monkeying around saying they cannot fix my cooktop. If this is the kind of service you want, go Bosch.

The appliance shop sent a repairman who damaged the controls and then said there was nothing wrong with the dishwasher. He was rude and uncooperative. We were told we had to go directly to Bosch. I followed all their instructions, jumped through Bosch's ridiculous hoops for 6 months and then they said there was nothing wrong. I asked them if I was stuck with a lemon. They said it was my problem. They said they would do nothing to make it right. NEVER AGAIN will I purchase ANYTHING by Bosch. It is poorly designed, wastes energy, and customer service was rude and refused to honor the warranty.

I called Bosch for customer support. They stated they could not provide an appointment for at least one month out or longer. They shared they could provide some contact numbers for contracted technicians. The numbers I called stated that I was out of their scope in terms of geographic location and the other numbers were out of service or did not return my call.

I called back Bosch and settled for the month out appointment. I then had a scheduling conflict and had to wait yet another month. The technician came (June 3rd) with a poor attitude and disgruntled. He pressed a button and stated that no "errors" were showing up for him. He shared with me that I should have had the device running or had recorded a video because he had, "lots of customers and could not spend too much time." Overall, his work ethic was TERRIBLE and it was clear that he just didn't want to do his job.

He called his supervisor. He once again, stated there was nothing he could do and suggested that we take a video and record the cycle. I had to really press him and let him know this has been going on for months, that our one year warranty was running out and that we had waited 2 months for him to come out (not to mention cancel half my day because they provide a 4 hour window for when they 'might' come). He stated he's been working for the company for 5 years and had "never" seen this issue. In short, that insinuating it was my fault.

I suggested to him, that according to my research, this issue was probably due to a malfunction of the motherboard. He stated he would "be right back" and came back with some tools. Pulled out the dishwasher and started to unhappily work on the device. I felt I couldn't even ask him any questions because he seemed so annoyed. This process did not even take him 10 minutes to do - at which point he said, "ok, I switched out your motherboard and I am leaving." I thanked him and that was that. Hopefully what he fixed will do the trick. But overall, their customer service is AWFUL from start to finish and they do not back up their products. Will not be purchasing any products from this company again.