Bosch Appliances Reviews

Bosch does not support their company's dishwashers after they are purchased. Dishwasher parts that have not been in stock for three months, on a back order, indiscriminately cancelled by the company since the part is on backorder too long. No notification to buyer. Bosch Company (Manufacturer), Part Distributors, Warranty Contractors all cannot obtain or direction on needed parts.

I purchased a Bosch refrigerator approximately 2 years ago. I was thrilled; it was beautiful, the interior design outstanding, I loved it. Shortly thereafter I began to have reservations and concerns, as I noticed the interior temperature, especially in the freezer. not being consistent. It edged towards a disaster after I began communicating my concerns with customer service. I was shuffled around from one service representative after another. Wait time for a service call was out of reach --- had to wait a long time----and in the meantime I lost freezers full of food. When a technician finally was scheduled the first thing he intimated was that it was my fault; I "probably leave the freezer and refrigerator door open; I was not closing the doors." From that point it was off to the races.

Stackable washer and dryer. The dryer is absolutely horrible. Its censors that are supposed to be detecting dryness of clothes do not work and my dryer shuts off every 5 mins and won't stop beeping. The beep alert works just fine though to let you know that your clothes are still not dry.

I just purchased a Bosch 500 series dishwasher from Costco.ca online. Costco was fabulous and the delivery and take away were amazing. I bought the German model as I wanted a built in water softener, which is only on the German models. As that was my biggest concern I didn't see much difference between the models but to get the water softener I had to buy one that had wifi. I assumed that you could just use the dishwasher without it. I was wrong. You have to set it up through an app, which I didn't want and THERE ARE PROGRAMS THAT YOU CANNOT ACCESS UNLESS YOU DO IT FROM THE APP. You cannot run a rinse, glass setting or delicate.

The mounting bracket in my Bosch refrigerator’s freezer broke after about 10 months. After I reported it to the warranty department I’ve had to make numerous phone calls to Bosch and the repair service to whom they referred me. The parts were supposedly on backorder. It’s been over two months now and it is still unresolved. They keep telling me they’ve escalated it to a manager, but to no avail. I haven’t been able to make ice for over two months and now I just wait.

I've had Bosch appliances in the past & they were good. I think they're now living on their earlier reputation. But my Bosch stove (from 20 yrs ago) needed a repair early on & I found the touch controls consisted of a computer board attached with CHEAP DOUBLE SIDED TAPE that had failed due to heat. How cheap is that?!? My new dishwasher is probably the WORST major appliance I've ever owned. A month old & it just doesn't work. It seems to be a true lemon. Soap pods won't dissolve, residue on dishes, dishes just not clean, won't dry properly & error lights after EVERY CYCLE. I haven't yet called for service (giving the machine the benefit of the doubt), but I really shouldn't have to after ONE month...

Review of Bosch Appliances and Customer Service. Bosch continues to deliver disappointing customer service, and at this point I’m thoroughly unimpressed with the company. I originally bought a very expensive Bosch refrigerator that broke after only three years, and Bosch offered no help or support. Recently, I tried to reorder some broken fridge trays, and the experience was equally frustrating.

I originally ordered a Bosch cooktop and downdraft units at Lowes. After 2 delivery dates were missed, I cancelled that order and ordered directly from Bosch's website. After the advertised delivery date was not met, I started calling Bosch once a week for 3 more weeks. I was never given a date when the product would be delivered when I called. Each time I spoke with a representative, who told me they contacted the shipping center and were not given a date when the units would be shipped. So, after the third phone call (each time having lengthy waiting times to speak with someone), I cancelled my order. On the next business day, I noticed my credit card had been charged for the order. When I called back a fourth time, I was told that the unit was out for delivery and I would need to refuse delivery before I could get a credit. Bosch may make a good product but their customer service is the pits!

Spent $2,700.00 on a brand new Bosch in-wall electric oven just short of 2 years ago. About a month ago, and just prior to Thanksgiving I might add, go to turn on the oven light, get a blue spark, burnt electronics smell and oven goes out. Turns out the control panel and all electronics shorted out, connections blown, etc. My 2-year old oven needs to be replaced and of course, out of warranty. So, after padding their pockets with $2,700.00, I get to go buy another oven. You are warned if you buy Bosch. BTW, I'd rate this piece of junk lower if I could; one star was the lowest option.

I purchased a Bosch electric range from Home Depot on April 9, 2025, as part of a larger kitchen order that totaled more than $50,000. The range wasn’t delivered until June 21. At delivery, everything appeared fine. A few days later, when we turned on the oven for the first time, a strong gas smell filled the room and light smoke came out of the unit. Once it cooled, we discovered the interior finish was flaking off. I called Home Depot immediately. Despite the size of my order and the fact that the oven was clearly defective, they wouldn’t lift a finger. They pushed me straight to Bosch and washed their hands of the issue. That was the first serious warning sign. Bosch eventually sent a technician several weeks later. On July 24, he confirmed it was a factory defect, documented everything, and told me Bosch would process the claim within a week. Instead, on August 11, Bosch emailed asking for proof of purchase I had already provided. I sent it again.

I live in a gated community with 74 homes, about five years old now. A Bosch microwave oven combination was installed in the homes. I have had two control panels replaced and now have about $1000 in repairs invested. I made an inquiry on our community Facebook page and it seems there are about seven homes that have had expensive repairs to the microwaves (this is with my post up only 24 hours). If Bosch is looking at their parts data, they can see that these units are breaking down all too often. It should be noted that this is basically a retirement community so these products have very light usage.

My 3 year old fridge started breaking down while I was breastfeeding (so I had nowhere to store my breast milk). While I had a newborn, I had to repeatedly defrost the fridge and empty all contents for diagnosis/repair. Such a nightmare. It all started when a plastic piece fell of the top of the door panel (caused by closing the door). The mechanic said this was unrelated to subsequent issues. Then ice began building up on top of the fridge and the electrical components failed. Then months later, the same thing happened with the freezer. Despite replacing electrical components in both parts, the fridge is still not working. We get an error message every night at 2 am that the temperature is too high. This wakes us from sleep. We have been trying to repair this fridge for 2.5 yrs. It only had a 1 yr warranty. What a piece of garbage. Apparently it was custom installed and cost many thousands of dollars.

I absolutely hate my BOSCH DISHWASHER!!!! We built a house in 2020, I bought a Bosch SHP865ZP5N model. It cleans well, it has started leaving some black spots on my dishes from time to time. But the real culprit is the smell. It will just about knock you down when you open the door. I've read that this is a common problem with the 800 series. I think it is a failure in the design, there's always standing water where the filter is. I took out an extended warranty, which has proved to be worthless!

We remodeled our kitchen 18 months ago. We installed a Bosch dishwasher, double oven and gas range. The oven has never kept the temperature constant. Had service out 4 times. Worked for a while. Now back to the same behavior. Today I tried the self cleaning function and it doesn’t work. I went online to find the manual and it is not available for my model. Our gas range the burner tops suck. To get them in the right position to burn and ignite properly is like trying balance a marble on top of a marble on top of a smooth surface. Our last gas range had slots and tabs. I never once turned on a burner and didn’t have it ignite or burn cleanly. When the burner cap is misaligned and you turn the burner to simmer the flame can go out. This isn’t real safe!

Terrible service center. And IMPOSSIBLE to get a replacement of my rusting dishwasher bottom dish rack - from May into December, so far. If Bosch takes feedback seriously, they would have someone higher up than the consumer affairs department get in touch with the customers who have problems. The consumer department people, of course, can just read off what they see in their computers, which is all they can do. WHAT has happened to Bosch??!!

Bosch doesn't not stand behind their products. Barely over a year old, $900 control board quits working. Runaround from customer service and in the end, your responsible. Terrible product. Buyer beware.

Our 3-4 year old duel fuel stove looks like a thing of beauty until you try to use the oven. It hasn’t worked in over 8-9 months while we have had a certified service tech trying to repair it. The tech let us know that Bosch will not return his calls for help and he has tried replacing multiple parts over multiple visits with no success on any visit. What a waste of over $5000!! Terrible when they don’t take care of their products or even help answer questions by the guys who are certified repairmen for them. After purchasing multiple Bosch appliances over the years we would highly discourage and warn any potential buyers to stay away from Bosch appliances.

If I could give no stars I would. I purchase a Bosch dishwasher that worked for 4 months. Now I am working more with their customer service that is giving me the runaround after they determined my brand new unit could not be repaired. Terrible customer service, no dishwasher for over 7 weeks. And I now have like two different claim numbers. So ask and I will provide.

I bought a fridge 2023. Within 6 months the ice dispenser works and stop, then work and stop, I called Bosch out. They came and it took 3 weeks. When they came it was working and he said he saw now issues. It continued work and stop, 6 months ago the dispenser stop opening and now the light not coming on and it's not freezing. This brand new fridge from Bosch from day 1 been an issue and now it's worse 3 years later. Now it will cost to fix it.

Bought Bosch's top of the line dishwasher 11 months ago. It stopped cleaning the dishes and black marks all over everything (I have white dishes). Called for service. Took two weeks to get an appt. The day of the appt., they cancelled after I stayed home from work because the technician was sick. Took another two weeks to get the next appointment. Two days before that next appt. they called to cancel again. Said the technician called out sick again (two days before the appt?). I asked how it is possible that Bosch only has 1 technician? They said only 1 in my area. I don't live in a rural area! The 3rd appt. is another two weeks from now which by that appt. I will have been without a dishwasher for 6 weeks. The 3rd appt. is after Thanksgiving which means no dishwasher for all the Thanksgiving dishes and company. When I called to complain about all this I thought I was talking to a robot. She just kept saying "I apologize" and that's it.

My new top-of-the-line $1,000 dollar Bosch dishwasher did not come with the necessary parts to connect it to a water supply. I am required to spend more money for a "connector kit" - half of which I do not need! Come on! Apparently Bosch is going to squeeze every nickel and dime from you that they can as I found out they do this to all of their dishwasher customers. So far my Bosch experience has not been good. This does not bode well for the resolvement of any future problems. All the bad Bosch reviews should have told me something. I bought this dishwasher online. I do not have a receipt to qualify as a "verified buyer", but I am not lying. Check it out for yourself.

We bought this slide in Bosch stove and have had nothing but one issue after another, but mainly with the oven simply not coming in. After bringing in electricians to double check everything, we resolved some issues. The stove continues to not ignite however and we utilize our fuse box to turn it on and off. In 63 years of utilizing many products, I have never had the issues that this stove presents. There is no help available through Bosch and you can forget contacting with serial numbers as they are impossible to read.

I am writing a review not as a customer but as a retailer for Bosch; the reason for one star is NEVER BUY BOSCH ;they don't have good service; they don't care about customer service; they treated us really badly with trying to get warranties; they are the worst appliance company you will ever deal with after you purchase their products; buy [ GE] ANYTHING OTHER THAN BOSCH YOU WILL GET RIPPED OFF AFTER YOU BUY THEIR PRODUCT.

Expensive garbage and terrible customer service. Purchased their top of the line dishwasher May 9 and this thing already has a massive error just outside of the warranty period. PLanned obsolescence is real, and Bosch is a predatory company.

Don't buy from Bosch. We've been dealing with our leaking ice-maker for four months. 8 appointments later and they always want just one more. Because we have nothing better to do than wait at home for endless 3 hour appointment windows. Customer service always promises to call back but never does so plan on calling them every day if you buy one of their appliances. This has become my new part-time job.

I never post bad reviews on social media but I'm at a point now where I have no idea what else to do. We bought a Bosch dishwasher exactly one year ago. It stopped working from the control panel on the dishwasher in July, but we could still control from our phone. After contacting support, they told us to disable the feature on our phone to reboot it back to the control panel on the dishwasher. We did this and it did not fix the issue. Appliance support came a week later to try and repair or resolve the situation only to conclude that a "new part" needed to be ordered and they would be back in a week to replace.

⭐ Extremely Disappointed — Unprofessional Service, Poor Workmanship, and Zero Accountability. I am writing this review after months of frustration and disappointment with this company’s service and customer care. About five months ago, I contacted this company to repair my dishwasher, which had an issue with the door. A technician came, supposedly fixed the problem, and I paid around $400–$500 for the repair on the same day.

The Bosch Nexxt 800 series washing machine is a piece of shit. God forbid a little piece of dirt gets into the water tap filter. It gives a alarm sound then I clean it which ain't easy then put I back together. It still says check water tap. It's taken me 4 hours to do 1 load of wash, and they don't allow you to jut go to spin, I'm a ** but I'm ashamed of this product. Horrible.

Refrigerator: Bosch® 800 Series 36 in. 20.5 Cu. Ft. Stainless Steel Counter Depth French Door Refrigerator. Model#: B36CL81ENG. There is a design/manufacturing issue and Bosch in all their wisdom is refusing to take accountability and stand behind their product.

I have Bosch Downdraft Model DHD3014UC, and unfortunately, the electric motor on the blower failed. When I contacted Bosch customer support to inquire about a replacement part, I was told that the motor is discontinued and no replacement is available. The only option? Replace the entire downdraft unit – a cost of around $3,000 just because a single component can't be sourced. This is incredibly frustrating and unacceptable for a premium brand. A company like Bosch should support its products with spare parts for a reasonable period. Forcing customers to replace an entire system over a discontinued motor is both wasteful and costly. Bottom line: I will never buy another Bosch product again, and I’d strongly caution others to consider long-term serviceability before investing in their appliances.

Worst customer service experience I’ve ever had. Do not buy from this company. Bosch delivered a defective appliance to me and took four months to replace it. Not once did Bosch reach out to me with information or answers, I had to do all the work. The customer service is the worst I’ve ever seen, please avoid this company.

If I could give a score of zero, I would. I will NEVER buy another Bosch product again. We spent nearly $12k for a microwave, fridge, double oven, dishwasher, and stovetop. The fan in the double oven sometimes won’t shut off for hours. The refrigerator stopped working after ONE MONTH. Customer service is terrible, and we’ve been trying for almost 2 weeks to get assistance. It’s been an angel experience and we will never give another dime to this company. AVOID BOSCH PRODUCTS!!!

My elderly mother uses the Bosch, in just over a year, using it for 6 months (she is out of town the other 6) 2 times a week, the handle has a huge crack in it. Doesn't clean well, can't use pods in it and does not dry well. For the money, would not recommend BOSCH.

I purchased the Bosch SHXM88Z75N01 dishwasher, and it broke down just 2 years later. After repairing it, the same thing happened again another 2 years later. This time, the repair requires a $150 fan plus $380 in labor—nearly the cost of a new dishwasher. To make matters worse, Bosch customer service was unhelpful and rude throughout the process. Very disappointing experience. I will never buy Bosch again.

2 Stars- Bosch dishwasher great product. Quiet. Works well. 1 Star- Customer Service 1. 0 Stars- Integrity and Honest company (warranty is false written in paperwork). 26 June 2025 dishwasher stopped mid-cycle as it would not drain. Auto shut off (good feature) as to prevent leaking. Repairman stated inside tub was rusted through and RUST THROUGH in TUB is under LIFETIME warranty. Contacted Bosch via phone and then sent a detailed email with pics from repairman, receipt of purchase, model numbers and diagnosis from repairman (ALL the information they requested). I received a case number and was told there would be follow up.

Bosch should really reduce the number of products it sells, because they are not able to maintain reasonable production rates for all the products it lists through various retailers such as Lowe's or Home Depot. We ordered a Bosch 300 series microwave on 6/4/2025 from Lowe's and Lowe's informed me on 8/20/2025 that Bosch hadn't yet MADE the microwave, 2 1/2 months after it was ordered, which is why the product delivery has been delayed 3 times. Current the Home Depot website lists the same microwave at a 25% markup with a delivery date of late October.

I purchased a Bosch Refrigerator, B26FT50SNS, in the fall of 2018. Within the first two years, most of the door trays were cracked and needed to be replaced. The new ones also began to fall apart within the next two years, so I started using clear Gorilla tape rather than replacing the trays again. About a six months ago, the icemaker started producing less ice and then several weeks ago stopped producing ice altogether. Turns out, the water inlet valve was leaking and the floor and wall behind the refrigerator were damaged. Guess what? They don't make the part or the refrigerator anymore. What will they do for me? Give me a discount on a new refrigerator. I can understand discontinuing a model, but not making the parts so that customers need to buy a new one after seven years? Ridiculous. What a scam!

After years of just OK experience with GE appliances, we purchased Bosch at recommendation of Lowes associates. The absolute worst experience we've ever had. The dishwasher has not worked since day 1. We are on the 3rd technician visit and over a dozen email and phone calls with Bosch customer service. Still no function and no commitment to replace.

Bosch refrigerator/freezer. Purchased for $3500. 4 years ago. Icemaker stopped working 5 days after 1 year warranty. Tech says ice maker needed to be replaced for $900. Did not replace due to expense. I used ice from my excellent Whirlpool fridge in garage. Next, handles cracked and fell off. Order new parts for $120. excluding service fee. One year later same parts cracked and fell off, but ice maker started to work, one day I heard ice fall. The refrigerator handles cracked and fell off again, used fridge with no handles. Finally, ordered new parts again. About $120 every year for handles so far.. Gentle use by one sr person living in the home.

My Bosch Benchmark® dishwasher completely rusted out after 5 and a half years of normal consumer use. Because it was (barely) outside of warranty, they only offered a small discount on replacements racks. After some time going back and forth that they should replace the racks at no charge, the racks were discontinued. Customer service then offered just $400 off a replacement dishwasher (cost valued at $2000 without taxes, installation and removal fees). The representatives were dismissive and rude. I will never buy a Bosch appliance again and I urge you to reconsider purchasing from a company that does not care about its customers.

⭐ 0 STARS – TOTAL DISASTER! Bosch is the worst appliance brand I’ve ever dealt with. My fridge broke, and I’ve been waiting 1.5 months without a fridge! Over 45 emails sent — all wasted time. Managers Kristine ** and Antoinette were rude, unhelpful, and unprofessional. Bosch = Cheap company, garbage quality, useless support. Never again. AVOID BOSCH!

I purchased my second Bosch refrigerator, not as high quality as the 14 yr old that went to the dump. No egg holder, no butter dish. The drawers are not as sturdy as the first one. Totally a lower quality, but the price was exceptionally high for the low value. We are not stupid consumers, we know what it should be. Please attend to this if you want us to purchase further products from you.

"Worst service imaginable. You buy a premium product, but once the warranty ends, you're left with two awful choices: pay for an overpriced extended plan or face outrageous out-of-warranty repair charges. After the warranty, any repair becomes a complete waste of money — it’s cheaper to throw the machine away and buy something new. This is customer support at its absolute worst: zero value, zero accountability, and maximum frustration."

I owned this fridge for only 6 years before the heater element died. First it took a month for Bosch to order the part that needed to be replaced and once they fully diagnosed it they said that it would be more than the cost of the fridge to fix. For a company known for quality and craftsmanship this was a huge letdown and I’ve lost faith in Bosch and their products. 6 years is an embarrassing length of life for a fridge. No point in paying a premium for Bosch when you can’t rely on the product to last.

I am so disappointed with my current Bosch 300 series dishwasher. We got a Bosch dishwasher 8 years ago. It was sturdy, the door was solid and it washed well. We replaced it with a Bosch 300 series and it feels like a piece of tin. The door is so light that it won't even stay open. I "hate" the way the silverware rack is situated and the racks themselves are flimsy at best. The only positive thing I have to say is it appears to clean well.

I am giving Bosch a 2 star rating based on their customer service. We bought a Bosch dishwasher model SHPM78W52N in 2018 and enjoyed the quiet operation and cleaning of our dishes. In 2023, the rubber insulation piece tore off from inside the door. We contacted Bosch and they agreed to do a one time goodwill repair. The technician they recommended told us that the rubber piece tore off simply due to the opening and closing of the door. A few weeks ago, the exact same thing happened. This must be due to a manufacturing defect or design flaw.

We bought a BOSCH dishwasher one year ago (July 17, 2024) and two days later it developed a crack in the front control panel. A repair technician was scheduled and replaced the control panel. One year later, the same crack occurred (exact location). I contacted BOSCH and they are stating because it's cosmetic, it's only covered by a 30-day warranty. BOSCH knows they have an issue with this part as many have posted the same occurrence with their new dishwashers. BOSCH should've replaced this part with a re-designed part (better material or structural design knowing the issue exists). My acquaintances recommended this brand for its quality and reliability.

In January I contacted Bosch regarding rust on my dishwasher racks. The dishwasher was purchased 4 years ago. I promptly received an email stating they are under warranty and it would be 5-10 business days for replacement but I didn't receive any racks. I contacted Bosch again in May advising them I am now getting rust on my dishes and the dishwasher is becoming unusable. I received another email from Bosch apologizing for the delay and was given June 16 as an eta for the new racks. After numerous calls and emails over 7 month period, I still have not received the racks. I called yesterday (July 9) stating my frustration and I was assured I would receive a call back by end of the day. Still no phone call. I'm very disappointed with Bosh and the top dollar I paid for the dishwasher. I will not recommend this company to family or friends. Sorry Bosch, you can do better.

I purchased this Bosch Dishwasher shx9pcm5n Bosch Benchmark 24" Top Control Dishwasher with Bar Handle - 39 dBa - Stainless Steel model: shx9pcm5n. I only had this for 6 months and there's a problem. The handle where you open the dishwasher does not have a release button. You are required to pull out. Apparently with the constant pulling the door open the top face where all the buttons are located has a hairline crack. I have reported to Bosch and they said this is a cosmetic issue and it's only covered for 30 days. Can you believe that (they (Bosch). No one has ever mention about cosmetic warranty. Bosch should have never sold this type of dishwashing machine and I am not going to (pay) to fix this cause it should be part of the warranty automatically. I will no longer buy Bosch products which have lousy warranty. They just lost a customer.

I have a wall oven that is three years old. I have needed service three times. I have a service plan and the customer service and repair are subpar. In my last episode I waited over a month for my oven to be repaired (after the repairman broke it in the past repair). They cancelled multiple times for unacceptable reasons, like the wrong part came in, the part did not come in at all, the service person called in sick. And there is no one to speak to. I won't buy a Bosch oven again.

I will never buy another Bosch appliance again. We bought the whole kitchen package when we remodeled. After less than 8 years we have had to replace broken parts on the dishwasher and now I need a replacement part for the refrigerator and it’s no longer available. Remember this refrigerator is less than 8 years old and was a very expensive fridge. When I called customer service they were not helpful at all. She said well we don’t make this part anymore you could go online and see if anybody is selling parts off their fridge. You have got to be kidding me. I strongly recommend that you look into a different appliance maker because Bosch sucks!!

I recently purchased a Bosch gas cooktop 800 series. After the item was installed, I noticed that the grating was cracked in multiple locations. The installer told me to contact Bosch directly. After several email exchanges, their customer service department informed me that they could not help me. I'm am furious.

We bought a Bosch B36CD50sns French Door Refrigerator with Fastest Ice Maker: Quickie Pro. After 1 year and a half, the Ice Maker and Water Dispenser stopped working. An error 3 kept flashing on the inside panel. After researching, we discovered that the ice maker/water dispenser control panel went bad. We ordered a new one from Bosch and installed it and the ice maker started working again. This part IS warranted for 5 years. However, you must pay a certified Bosch technician to come to your house to diagnose it... and that fee plus the extra money for every 5 minutes of work to install it would be more than the part itself. This is highway robbery. We have the removed broken/defunct control panel and told Bosch we will mail it to them. Still, Bosch refused to reimburse us for this broken/defunct control panel for the Quickie Pro Ice Maker.

I bought a Bosch 500 series dishwasher from Home Depot. I had it installed 2 weeks later and realized that I could not use it since the third rack would not come out properly. I had to have customer service replace the whole inside wash valve. I had this 2 weeks. The customer service repair only comes out on Fridays in my area and are not flexible at all. I have a wife in and out of the hospital and they would not budge. So after 2 weeks they showed up and determined the problem. They had to order the part.

I have had my 300 series dishwasher for 10 days and it stopped working. The repair person said it was an issue with the valve. I find it extremely problematic to purchase a high end dishwasher to have it break down within 10 days. I’m very disappointed.

I called Bosch customer service to schedule an appointment with a service technical diagnose the issues of E15 with our dishwasher. They quoted me $179 plus tax for the appointment. When the technician arrived before started any work he said I should go over the pricing. He then told me it would be $425, $179 to step into our house, and then $25 for every 6 minutes he was there and it would be about 1 hour $425 excluding and parts and if the repair would take over an hour it would be more. I said they never told me that over the phone and I said did the hour already start? He said yes he started when he came into my house. I said please wait while I call customer service.

We renovated our home and bought all new appliances; all Bosch. The only appliance that I have had no issue with is the fridge!!! I've just recently had a back and forth with Bosch customer service (and I use that term lightly) regarding years long issues with our 4-yr old stove - their only solution offered was to buy a new stove at a discount with only 1-yr warranty - because I'm sure they know that their product will malfunction outside of a year. We would be responsible to have it delivered, the defective one removed and all disconnection/connection fees. I should have known that a German owned company would not have great service. Needless to say - we refused their disgraceful offer. Absolute disrespect for their customers. I will NEVER purchase ANYTHING Bosch ever again and I caution anyone who is considering purchasing anything Bosch.

I purchased a Bosch 800 series dishwasher just over a year ago. Three months past its one year warranty it stopped functioning properly. Bosch was unable to help me over the phone and because it's past the warranty date I would have to pay $180 just for them to come to my house and an additional $20 every 6 minutes to diagnose the problem, which is problematic in itself. I reached out to my electric company that offers appliance repair and they diagnosed it as a faulty pump and computer board and said it would make more sense to buy a new dishwasher for what the repair would cost me. For an appliance that costs $1300, this is unacceptable. I chose Bosch for their supposed good reputation for durable, reliable and high quality appliances, especially their dishwashers. Turns out that is not the case. My sister's $400 Whirlpool has lasted her 10 years.

No help with customer service even when they know a product has problems. Very disappointed, wish I could give them a zero. Note that Bosch has an average rating of a little over a 1 and near 800 complaints with a 1, and I am sure some wished they could give a zero. Here are the unreliable issues with a refrigerator a little over a year old:

I purchased $4000.00 Bosch gas stove, had installed 3 months ago. The seal between the glass oven door is faulty. The glass cannot be cleaned, because the seal is broken between the glass. The company has stated it is a cosmetic issue and will charge me for the cleaning. As it requires a technician to take apart the glass and clean. My last gas stove I had for 16 years and never had this problem. From the reviews I have read, it appears every issue is cosmetic. Do not buy Bosch products. They do not provide any service. I have never written a review before. I am so disappointed in both Bosch and my selling dealer. I am going to sell the stove for a huge loss and will buy a better product from a different dealer. I have dealt with this dealer for decades, as well as my family and my business. So very disillusioned.

In July 2020 had Bosch 18” 300 series dishwasher installed. Great cleaning, very quiet, loved no fingerprint finish. In March 2025 soap dispenser stopped opening during cycle. Had difficulty finding an appliance repair person who would work on Bosch. Finally found someone who said solenoid was shot. $456 later new dispenser with new solenoid replaced. Got about a dozen good washes out of it. Now May 2025 dishwasher won’t go through complete cycle before stopping. I spend another $$$ to get it fixed. That now is what a new one would cost. Big box stores all have the 24” dishwashers on sale for Memorial Day but not 18”. So bottom line…if you want to replace your dishwasher after 4 years go with Bosch. New one $999.00. I gave this a 2 star because initially it worked well.

I purchased a Bosch 800 Series dishwasher in March 2025, and within just two months, a visible crack developed on the unit. The crack continues to grow, which is unacceptable for a high-end appliance purchased so recently. I reached out to Bosch customer service, expecting a straightforward warranty resolution. Instead, I was told this was a "cosmetic issue" and therefore not covered because their cosmetic coverage only lasts 30 days. Two months into ownership and this is the support I get? This is not just a cosmetic issue, it's a clear indication of poor build quality. Bosch is positioning itself as a premium brand, yet delivers subpar manufacturing and refuses to stand behind its products. Their response was dismissive, unhelpful, and frankly, insulting.

I recently bought a house with a Bosch dishwasher. The bottom rack keeps falling off the track. After researching this issue on the internet, it’s a common problem, easily resolved by using extension wheels. The company has been sending these free of charge. I have been on contact with Bosch customer service and this is a joke—they want me to send a certificate of occupancy, purchase documents, etc, which obviously do not have as I did not buy it. This is a ridiculous process to get 8 plastic wheels which probably cost Bosch a few cents. I would never buy a Bosch product after this fiasco.

B26FT50SNS: Bosch refrigerator. Total crap! Ice maker broke 1st month. Now, after 5 years and limited use (not our primary home) all of the handle end caps are cracked and broken. First, they should have been metal not plastic. However, I'm fine to buy more but no, they have been discontinued by Bosch. Looked online for 2 days but no vendors have them. Not even an aftermarket replacement. Bosch service did not have a solution. So now all I can do is buy a new refrigerator. I can tell you it WON'T be Bosch!!!

I purchased an 800 series Bosch refrigerator in 2018. Most consumers purchase high-end appliances with the thought that this will translate to reliability and durability. The refrigerator would not cool appropriately and eventually the freezer became riddled with frost. The sensor was replaced by a technician 4 years later... The refrigerator constantly had alarms with problems with icing, thawing and freezing. Again, I called a technician who stated the controller board had failed. I emailed Bosch to determine if this was a known issue. Of course, they responded with nothing but self-praise for their products... However, upon reviewing other reviews, this was a known issue with this model. The technician called Bosch to order the replacement part, to which they responded they no longer made. The refrigerator was only 6 years old.

I purchased a full kitchen worth of Bosch appliances less than 3 years ago. The refrigerator had a problem with the evaporator fan, which I was able to fix. Unfortunately, the control board also failed. I was able to purchase a replacement, but it requires a technician with the "iservice" application to program the board for the specific model. When contacting Bosch for support they provided two local authorized service agents. One would not take on the service work because the refrigerator was not purchased there. The other had a service date two weeks out. Bosch had no other suggestions and basically said that "you are on your own". Had I known that there was no local support, I would not have purchased this brand.

I bought a Bosch dishwasher in Feb 2024. Buying, delivery and installation experience was good. Would like to mention about the worst quality of the product because all my SS vessels are getting rusted. Now customer service and technicians who are coming to resolve the issue are also not knowledgeable. Very very disappointed with the quality of product and the service. I do not recommend Bosch.

I have an entire kitchen of Bosch appliances. They are 4 years old. I spent the money on the Bosch extended warranty for all of these appliances. I’ve had to repair my refrigerator and that was OK but I currently have a non-working oven, since April 1. They took 3 weeks to send out a repair person who actually replaced something but didn’t test it, so you can imagine my surprise when, with 12 people over for Easter dinner, I couldn’t cook the ham I purchased.

I purchased the dishwasher at Lowe's and when I received it it had a different basket on the bottom and a totally different rack. Do I looked online and it showed it just like the store one but mine had a basket in the middle row. And the pegs were facing the other way. Also it had a handle upfront. Maybe it was an updated model I don't know, but the FD number after the/was different than in the store. So I exchanged the rack, which Lowe's was nice enough to do. The clerk tried to order me a rack online but was unable to find the the same one with skinny baskets you can put on the side. I like the way it cleans without rinsing but you have to use heavy cycle for it.

I will never buy a Bosch appliance again in light of the horrendous performance and customer service we are experiencing with our Bosch dryer. The dryer is less than a year old and stopped working in mid-February. We called for a service appointment and were told the earliest they could come was March 11. On the morning of March 11, they called and canceled, offering another appointment two weeks later. They have now scheduled and canceled FOUR appointments, always canceling on the day they are supposed to arrive, so I have missed four days of work waiting for technicians who haven’t showed up.

I bought a Bosch 300 series dishwasher in January of 2024. Not long after it was installed, the front fascia panel cracked. I contacted Bosch and they gave me the name of a local authorized service technician that came out one replaced the panel. Since then it has cracked and replaced 2 more times in that first year and is currently cracked again.

I am a kitchen designer and called the experience center and customer service to get the exact panel size my customer needs to purchase for the panel-ready dishwasher. Incompetence is the correct word. I recommended to my customer to either purchase another brand or will wait until it gets installed and take a guess on the panel size. Get someone who knows appliance and has seen them to pick up the phone.

I have already expressed to Bosch support that due to the experience I have had, I will never recommend anything of Bosch especially their dishwashers. I bought the dishwasher on 02/16/2023 and it's just over 2 years now and it's not working. I contacted my warranty company and they sent out a tech to fix but the tech realized he needed parts from Bosch. I contacted Bosch and submitted what they requested which was the receipt for proof of purchase, the model and serial # along with the Tech report of what was diagnosed. They responded that I would need one of their techs to verify what my tech came up with. I wanted to know if I would have to pay this additional tech to confirm my techs info. They did not respond to my email however I got voice mails to contact them.

I bought a Bosch dishwasher about 6 years ago. It has worked fine, other than having to replace the front door with computer component problems a few years after we purchased the unit. We also purchased the 5 year extended warranty and have not had any problem since with the electronics. I have noticed some rusting from the racks and it continually got worse to the point where it rusted completely through in places on all three racks. By the time it had done this, my warranty had ended.

We decided to go for a quality brand for the replacement of our kitchen appliances so we chose Bosch. What a monumental mistake. After spending $7800 we immediately had problems with the refrigerator...freezer leaking and the icemaker not working. By my count we have had at least 8 service calls and all major parts replaced for the icemaker in three years, not including so many calls with Bosch Customer Service, when I could get them to answer and only got delays and delays It's always the same...It's out of warranty, they won't return calls for months, over and over again. Besides being made in China, from the part numbers it looks like Bosch may not even make their own icemaker. I will also say I was really disappointed in the products. Stainless as it dents very easily...a sign of very poor quality.

Wanted to give it 0 stars, but couldn't. I spent $4,000 on a brand new Bosch oven expecting a high-quality product—and instead, I’ve been stuck with a completely non-functional appliance from day one. The oven has never worked, and despite having a technician come out three separate times, the issue still isn’t resolved. It’s now been over a month, and I’m stuck in customer service limbo. Every time I call, I’m told they can “leave a note” to escalate the case—but guess what? No one ever calls back. No updates, no resolution, and no one who seems remotely interested in helping.

I have a five year old Bosch refrigerator. The icemaker/water dispenser stopped working. Bosch no longer makes the parts for repair even though it's only 5 years old. Customer service at Bosch was difficult and slow to communicate with when I tried to get some help with this matter. They offered a small discount on a new refrigerator. I will not purchase another Bosch appliance. It's disappointing to pay this much for a refrigerator that needs repair in 5 years, and parts no longer available.

Paid 4k for a refrigerator June 2024 and it’s completely gone out. Bosch sent a independent repair person that has been out 4 times but hasn’t been able to resolve issue. Bosch won't replace and it's still under full factory warranty.

While I am not having any problems with our Bosch appliances, so far, just got installed, I had numerous problems getting and trying to use the rebate cards from buying our Bosch appliances during a certain time. We had great difficulty with our condo remodel in Florida and I was unable to use the cards in time before they expired. I tried to use them many times; however, I was unaware that purchases had to be right at the rebate amount on the card or under. I was under the assumption (never assume I guess) that the card would take off the rebate amount on the card and then I could use my second card to complete my purchase.

This review is for a Bosch dishwasher. The dishwasher works well however I was surprised that after a year the upper and lower racks rust and fall apart. Calling the customer service department is probably the worst experience that I have ever had with a company.

I bought my Bosch Series 300 dishwasher 5 years ago. Until now, it has operated normally. In January, I started receiving an error code E24. There were several options for clearing this problem. After 8 visits by 2 different repair contractors, the error still occurs, and the machine stops running. The error occurs after about 1.5 hours. Also, it is supposed to do a "pre rinse" before the wash cycle. It does not do that anymore.

I have bought a lot of appliances but this was my first and last) experience with Bosch. I bought a complete package through Home Depot and had it 2 weeks before the induction cooktop failed. We have been without a stove to cook on for 3 weeks and no repair scheduled. We did have one guy come out but he had no clue what he was doing and said 2 months for parts. I called Bosch who gave me the name of another service company who couldn't even start scheduling me for 2 weeks or more. Still no stove and the double oven is also having issues. It takes an hour to pre-heat then toggles from pre-heat to bake. I'm at a loss. Don't buy Bosch!

Worst purchase I have ever made. Pros quiet. Cons Fits half the dishes of my old dishwasher and takes longer to cycle. Racks are the worst of any dishwasher I have seen. I expect better for this price (benchmark series).

Only gave one star because zero was not an option. The dishwasher itself worked well for the most part, just say your prayers that the machine doesn’t fail because the customer service experience might be the worst I’ve ever had. It’s almost as if you’re bothering them by asking for help. Needless to say, it’s been three months without a dishwasher because of their mismanagement of our case and now we’re no longer a Bosch client. Moving on….

I deeply regret buying this BOSCH washing machine. After only a few years of use, the baskets started melting and rusting. And to make matters worse, instead of replacing them under warranty, BOSCH is asking me to PURCHASE new baskets myself! This is absolutely ridiculous. For the price I paid, I expected better quality and customer service. This kind of issue is something you’d expect from a cheaper machine, not an expensive brand like BOSCH. Don’t waste your money spending thousands on a machine—look elsewhere for a washing machine that actually lives up to its price!

I would like to give it less than one star. We had it fixed twice under warranty and now they will not fix it again icemaker problems, icemaker problems, icemaker problems, sometime it works when it wants to. **

I bought the Bosch induction oven HIS8655U and for the first 8 months was ok. Then things started falling apart, the screen was acting awry, the probe wasn't working, etc. so I called Bosch and they sent someone 3 weeks later to look at it - he said unless I can replicate problem, there's nothing I can do for it and I should take a video when the problem happens net time. A few months later, I received a offer for extended Bosch warranty for $1300 for the next 8 years. I bought it, but then after a few months, my oven broke again, This time, I tried to set an appointment with Bosch like last time, and they told me I now have to call the 'extended warranty dept'. So I've tried calling them.

Bought a Bosch double oven. Within 4 weeks the touch screen shorted out. 8 weeks later and I'm still trying to get the repair part (on back order) or the oven replaced. That is over Christmas, New Year's, and 2 daughters' birthdays. They do not care and have been playing games, slow-rolling at every turn. Customer service is not empowered and will not escalate for any reason. Can't talk with a manager to 2nd level person at all.

Purchased all 4 appliance for kitchen. Refrigerator, stove, dishwasher, microwave. (5/03/22). Within the first month needed repairs. The refrigerator to this date has had 5 repairs. The entire computer system of the refrigerator has been changed out. The ice maker twice. Temperature issues. And countless other things. Not to mention the food loss every time we had to throw away the contents of the refrigerator. The dishwasher has had to have the hose replaced, which is a major part of the dishwashing process. Known for their dishwashers. I wasn't expecting this within the first few months of having it. The stove has now had three repairs to the warming drawer with the exact same part being defected. Currently, the microwave which I was not able to purchase an extended warranty on is now emanating a burning smell and making a strange noise. It smells like an electrical fire that's about to catch.

We purchased a refrigerator in April 2024. In mid-October there was a grinding noise and the ice maker stopped working. We ordered a new water filter as instructed. That did not solve the problem. Bosch initially stated they would send a repairman. Then they said no repairman was available. After much back and forth Bosch offered to buy the machine back. I left it to them to find a company to pick up the machine. Customer service was not able to find a company to pick up the machine. They suggested I find someone. It took me 15 minutes to find a company who had previously done this kind of work for Bosch. They complained about not getting paid. I sent a copy of a paid invoice and pictures of the destroyed data tag. Those aren't good enough. They are refusing to pay for the defective machine. Do not buy a Bosch!

We purchased a Bosch dishwasher in 2024. It stopped working in September 2024. Since then, we have made more than 10 phone calls, Bosch sent out to the repair companies which failed to repair the dishwasher. The first repair person came out, said they needed to order a part and we never heard from them again. A few weeks later they sent a different repair person out. They said they also needed to order a part. They took weeks to call us. They brought out a part to install and said it was faulty and we need to order a new one. A week or two later, we called and they said that the part was back ordered. We called them a few weeks after that since we hadn’t heard anything and they finally brought out a part January 8.

We bought a Bosch induction range that worked well after initially installed in July 2024, then the controls started blinking randomly 1 month later, then quit working altogether. Since then we've had dozens of phone calls to Bosch, they've sent 3 different repair companies none of whom can fix it, they keep forgetting to send parts that repair people need, they defer and stall. So now we have a $3000 useless slab on our counter for 6 months. When we can finally get a human on the phone they are refusing to refund our money or send us a replacement. So much time and stress spent on this and Bosch is not helping us and we don't have a working stove top. Stay away from Bosch.

I bought a Bosch microwave thinking it’s the best. I was wrong. It stopped working after 2 yrs. I’m very disappointed it cost me 870.00 to fix. There is one year warranty. I bought an extended warranty through BEST BUY. I missed by 7 months. I will never buy another Bosch product again. An expensive microwave should last more than 2 1/2 years.

I would like buyers to BEWARE of purchasing a Bosch refrigerator. We purchased the Benchmark Built-in Bottom Freezer Refrigerator from Capital Distributing (Ferguson Enterprise) in 2019 - list price of $7,099. It was installed in 2020. On 2/8/2023, Bosch replaced the heater and we were charged $547.79. On 11/19/2024, Appliance Genius (an Authorized Bosch Repair Company) had to replace the heater again for a charge of $681.05. I contacted Bosch to see if they would reimburse a portion of this charge since it was the 2nd time that it was replaced in a very short time to which they responded "NO, the repair is out of warranty." I do understand that the warranty was out by a short time but the heater should not have had to be replaced again in less than 2 years. I would NOT RECOMMEND this refrigerator or Bosch.

We put a suite of Bosch appliances in our new home after a history of great experiences with their dish washers in the past. That was a terrible decision! Indeed the dish washer and microwave work fine as expected but the dual fuel stove & refrigerator are failing after only 2.5 years. The electronics on the oven have failed. The oven now only functions on 2 of the multiple settings and the ice maker function in the refrigerator has stopped working. Bosch has been of no help in trying to trouble shoot the problems and has twice referred us to certified service representatives who do NOT service our area. The quality and service on these appliances is disappointing and ineffective. I won't be buying Bosch appliances in the future...except for their dish washers!

Customer service is absolutely horrible. I found the online chat function pretty useless and phone support not helpful. I will not buy Bosch appliances again. I had a problem with Bosch’s Home Connect app and some of my fridge’s digital functions. After an unreasonable time on hold…absolutely no help. The representative tried to falsely claim that my fridge was out of warranty. Very disappointing. I think this is probably an easy to fix issue, but….nobody is home at Bosch.

Imagine hearing loud crackling sounds coming from your oven then the crashing sounds of glass falling out everywhere. This is what happened when I used the self cleaning mode on my 4 yr old Bosch double ovens. The inner glass had fell out. Bosch agree to have someone come out and look at it, but refused to take any responsibility in the matter. They claim hot glass breaking and falling out everywhere is not a safety issue. I am more than disappointed that they did not try to take any responsibility in this matter yet the company makes a kit to fix the oven when it happens. Why have a self cleaning mode if you can’t use safely. Buyer beware they do not stand behind their of their product.

Bosch Support is rude, misinformed, and often use unscrupulous tactics to avoid backing their products. They took more than three years to address product faults and they refused to send replacement dishwasher rack wheels ($30 value). Horrible company to work with.

Bosch 30” Duel Fuel Range - installed Oct ‘23 - oven doesn’t hold temperature. Under warranty: ECU replaced twice, temperature sensor replaced once and convection fan continues to run after oven has cooled down. Customer service rude and argumentative. We were told that a temperature fluctuation of 70 degrees was normal and that ‘nobody uses the bake function anymore’. We are to use the convection multi-rack function for everything. Sometimes that works and sometimes not. Sometimes baked goods are cooked through, sometimes not... Stay away from Bosch

If you received a mailer for Bosch Appliance Service Plan, toss it in the recycle bin. I paid for plan for dishwasher, it then made noises and would not drain with an error code which then disappeared. Called for service, they came and said they could not find anything wrong since I did not remember the error code and that it reset and was now ok. Was told I would have to pay $79 for the call. Two weeks later it did the same thing. Bosch Tech came and said it was our fault that we put food in dishwasher (which we never did). Then said either I pay $179 for service call or $475 to repair. Do not buy this warranty as they will simply blame you. Then try to get you to pay for warranty $127, service call $79, another service call $179 totaling $385 for no repair. Or pay $127 warranty, $79 service call and $450 repair totaling $656. Better to buy a new one and avoid this scam.

Purchased a Bosch above the stove microwave oven $1449.99 from Pacific Sales that was installed 4/23/2023. The top vent grill fell off 9/1/2024 and struck me (84) on the head. Had replacement part installed by Pacific sales installers at my expense on 9/9/2024. Two months later the part fell off again striking my wife (75) in the leg. Contacted Bosch inquiring about a permanent solution to the problem. They said their repairman’s visit would charge approximately $170 to come to the house plus $20 for every 6 minutes that he would be there. Bosch never responded to my request for a permanent fix to this problem.

My landlord replace the old dishwasher with a Bosch and it doesn’t clean or dry. I asked for a different brand but they will not replace it. This is not a quality brand and now I’m washing by hand for the next two years! Not happy

This Bosch dishwasher had been broken for the second time in less than a year. When I called customer service they want to wait a week and a half to repair it. This dishwasher was rated as top by the NYT wire cutter. I plan to write them and let them know Bosch quality and service is terrible! Also the dishwasher never actually dried dishes-all came out wet.

I purchased built-in refrigerator from Bosch Home which costs more than the cheapest car available in the US, used for a month and the freezer stopped working. Warranty repair request has been filed in September, it's been over two months and it still has not been repaired. Bosch says it's due to parts availability, although I've been told numerous times that parts were arriving on this specific days which apparently were not true.

We own a Bosch "speed oven" which is a combination microwave and convection oven/broiler. We've owned this for approximately 6 years. The unit is built into the cabinet right above our wall oven. My experience is that when used as a microwave, it is very slow and requires much longer cooking times than other microwaves I've used - 50% longer is typical (aka if normal heating time is 2 minutes, this oven will need 3 minutes or more).

Based solely on the super-annoying advertisement campaign, I hope this brand and company goes out of business as soon as possible. Like a Bosch. Seriously, this has impacted my quality of life as a possible consumer, and I really hope they stop.

My mom and I had a disappointing experience with Bosch, a brand that we once trusted. She purchased a stove that was defective from the start, with two non-functioning burners. Customer service was difficult to reach and unhelpful, with employees offering little support, passing you around without resolving the issue. After a technician deemed the stove irreparable and submitted the documentation, Bosch claimed they never received it, until a manger confirmed that they had but then failed to follow through with promises to escalate the matter. Two days after speaking to a manager, no one has contacted her. It's been over a month, and she’s concerned they may try to avoid replacing the stove that she paid full price for and leaving her without a functioning stove as Thanksgiving nears. I am deeply frustrated by the poor handling of the situation.

Bosch products are good. Customer Service is another story. On October 18, 2024 we had a service because our 5 year old dishwasher start button was depressed and non-functional. Their service person had the part but didn’t replace it and just fixed the button. Within a week it broke again. On November 8th he didn’t have the part after informing the service department we wanted to part replaced. The service department went as far as telling us how much the part would cost. When we called back we were then scheduled for November 19 and told we would only have to pay for the part. When the same guy arrived he charged us the labor and the part. The service department supported him in charging us the labor after 2 people told us we would not be charged labor. Beware if you are in North Miami, FL. It is the same technician for the area. After 5 years of pressing the button the same way, we are now being told we are pressing too hard.

I'll never but another Bosch appliance. I bought a $1200 Bosch dishwasher that after just 3 years of use by just the 2 of us water was leaking all over the floor. Called an authorized repairman who came down 3 times with no success even after talking directly to Bosch. Bosch finally relented and asked for all kinds of paperwork. Customer service then stated that they hadn't received the repairman's report even though it had been emailed. After having it sent again I was told that they now had everything to make a buyback offer. 2 days later they suddenly didn't have it again. Finally after 6 months we gave up on their corporate nonsense and bought an LG. No problem to stating my name- Richard

Bought a Bosch dishwasher in July 24. It stopped working properly in September. The bottom spray arm didn't spin. Called Bosch, told they couldn't find an approved technician in our area. That took up 2 weeks. I found an approved technician on my own, Bosch contracted them. They have made 4 visits and machine still not working. Technician pointed out that machine is bashed in on the rear. Bosch kept saying they would refund us. Waited 2 weeks only to be told they were going to send another technician. It is a lemon and their customer service is useless and untruthful. My suggestion is to never buy Bosch products. It is now an expensive dish drying rack.

Hard to believe Bosch quality can completely deteriorate in such a short period of time. I have purchased many Bosch appliances over the years but my latest purchase has been a nightmare. Refrigerator never worked properly out of the box and technician said it was a fire hazard as rheostat was mounted on compressor which now uses propane based refrigerant. Two months dealing with Bosch customer support and all I get is case is under review! Well I have filed complaint with Consumer Protection Agency, BBB, and State SCC as appliances and support are a danger to the public. Bosch.... you are now under review!

We purchased Bosch appliances for our kitchen 100 years ago. Our stove (induction) and the microwave stopped working at the same time and we called in for service for both units. When the serviceman arrived, he had no intentions of fixing anything. They charge you the service fee of $289.00 for the service call and when he said the cost of fixing these units would not be financially beneficial, he wanted to charge more. ($40.00 for half hour cost of labor for doing absolutely nothing) I could show him 10 appliances and he was going to tell me the same thing. Don't get them fived. Buy a new one. They are all instructed to promote new units and in the meantime, perform a little shake down in your own kitchen. It's just not worth it. Don't buy Bosch.

Ordered a Bosch dishwasher. Paid above grade as it was recommended by wire cutter on The NY Times. Worked for 2 weeks then had a serious fault. 8 weeks later and 2 tech visits and I have just received confirmation from Bosch that they would replace it. Not without having to make close to a dozen phone calls. Multiple promises to be back me in 24 hours. Never met. They argued they shouldn’t have to pay for installation of new unit - you have got to be kidding me. Excuse after excuse and 8 weeks without a dishwasher and still no confirmation of when they will deliver the replacement unit. DO NOT BUY APPLIANCES FROM BOSCH. I will never ever make the same mistake.

On 9/7/24, our Bosch induction range made a "pop" and smelled of burning and smoke came out vent just below the cooktop. Contacted Customer Service and they said it was a safety concern so told us not to use. They would contact a service company on Monday to schedule service call which we would not have to pay for because of the "safety" issue. As of the writing of this review, which is on October 16, 2024, we still do not have our range fixed. In dealing with Customer Service, we were sent to 4 different service companies. Each one would tell us that we were outside of their service area. After a few weeks of this, and us making calls to Bosch repeatedly and follow up with service companies, we received a box with some parts in it from Bosch.

On June 13, 2024, I contacted Bosch customer support to initiate a warranty repair on my Bosch Benchmark Series dishwasher regarding the "Emotion Light" (Interior Light) not coming on when I opened the dishwasher door. She provided me with a list of authorized repair companies. The product user's manual, page 39, states that "The EmotionLight" is on when the door is open irrespective of whether the On/Off switch is switched on or off. When the door is closed, the “EmotionLight” is off. You can switch the “EmotionLight” on or off.

Where do I start. We remodeled our kitchen and we went with Bosch (bad choice). I wanted the water on the inside of the refrigerator not the outside. That is one reason we went with them. Well, Ferguson's where we bought them told me to clean the stainless appliances with stainless cleaner/wipes. My refrigerator discolored. When I reached out to Bosch they said they (yes, my stainless appliances) should only be cleaned with soap and water. I have had stainless appliance for years and never cleaned them with soap and water and they would look like crap if I did so.

We purchased an 800 series kitchen package in March 2024 from Rona. Bosch's top end line. I also purchased extended warranty. I purposefully checked that they could be serviced in Camrose AB a city of 20,000 people. Rona said yes. I come to find out 7 months later when the oven broke down on September 16, 2024 that they had NO repairmen anymore in Camrose and that they don't know who they could get. They made another company from Millet take the ticket, who didn't want to do the job as its out of their area, and this company has been putting me off for a month saying they don't know when they can get out and lying that the parts aren't in. I know they are as I contacted another company and asked them to check the availability of those parts, and it's a three day wait.

Both top and bottom racks on our $1800 dishwasher which is only 8 years old have rusted out and are no longer safe to use. The replacement racks are three months out and they don't guarantee even then. Gee, I wonder if they're trying to force people to buy another one... Our entire kitchen is Bosch throughout. We are done with Bosch.

On 07/04/2024 I purchased an extended warranty on my SHPM78Z55N Bosch dishwasher and for a total of $119.00. On 10/04/2024 I submitted a request for service to address a problem with the unit. Over a week, and 4 phone calls later, I received a call from their service company saying that I was not in their service area. They sold me a totally useless warranty.

As far as Bosch product performance goes, while they perform well enough while they're functional, they are not built to hold up over time. For those going into home ownership, or looking to stock a functional home, their warranty policy only covering the original purchaser means that any place with a Bosch product is a trap for them to continue selling products that break down well under the time they're meant to last. If you care for quality products or want reliability in a company, look elsewhere.

Horrible company. Our 3 year old refrigerator started to have problems about 6 months ago. The Bosch tech they sent out had to order several parts at a cost to us for labor and parts. To repair by process of elimination. Bosch said to buy a new one and they would pro rate ant 10% off. Isn’t this extortion?which I did not have to pick even 1 star.

My fridge (model B36CL80ENS/06) caused the problem of frost at the bottom freezer section. Technician said that he needed to replace the evaporator parts. He placed order many parts (I don’t know how many) and made another appointment for the repair. 3 weeks later, other guy showed up with the parts. He inspected again and found that 1/2 inch size of Styrofoam clogged the tubing at the evaporator. He simply removed it and fixed the frost issue. His verdict was that the failure of the fridge is from the manufacturing issue. I called Bosch to get any refund for the service but they refused. I see that technical service was really bad and product QC is very poor. Do not buy this product.

Our Bosch gas oven is less than 3 years old and just had to be repaired for almost $600 due to improper assembly on the assembly line. Never buy a Bosch again. And to top it off their customer support team lead me on that I would get some type of help on the bill for over 30 days.

French door Bosch refrigerator, refrigerator stopped working, waited for service which did not work, waited for parts, which were not available, waiting for resolution since electrical parts under warranty. Bosch knows it electric control board on my model is defective which is why they have no replacement part but they are dragging this out for weeks hoping I will get tired of being food poisoned due to no refrigerator. Unethical company that deserves to be sued out of business, they do not stand behind their products or warranties. If you have a Bosch appliance and it stops working just junk it and buy something else.

One of the single biggest mistakes we have made in a purchase. We bought a fridge from a local dealer, the Bosch B36CD50SNB/02. They have had to come out numerous times to fix the ice maker and water dispenser. In just two years, they have had to fix it 4 times but at least 8 visits and multiple weeks of waiting parts. Now, it just broke again with the exact same problem and symptoms. Total garbage product. I would give them zero stars if it let me! Their customer service is garbage and you wait on the phone for over an hour. They have no virtual assistant, chat or email to use as well. I will never buy Bosch again!!

We bought a Bosch refrigerator because of their reputation for quality. This turned out to be a major mistake. The condenser went out shortly after the warranty expired. Getting someone to repair it was difficult, the part took time to be available, so there was no refrigerator for a month. It took numerous calls to customer service to talk to anyone who could make a decision. A number of calls were dropped while waiting or being transferred. They finally agreed to pay 50% of the part only. The labor was expensive so the repair cost half as much as a new refrigerator. So two things to know, if it breaks they will do the absolute minimum to stand behind the product. And, repair could take awhile. Definitely not worth the extra money.

We purchased 4 Bosch appliances. 3 of them have broken handles that continue to break even after repair. The refrigerator temp is not consistent; the ice machine does not work properly and the oven shuts off for no apparent reason at times. Because we purchased 4 we were due a rebate that went back and forth for several months to no avail. Terrible customer service.

Hi, I have a Bosch double oven/microwave combo. It was bought in 2018 and it breaks every 24 months almost like clockwork. Each time the repair is at least $350. It broke the summer of 2020, the summer of 2022, and now it broke again in July 2024. I have tried to have this repaired since the first week of July 2024. Bosch has sent out service techs multiple times to repair, but they leave without fixing because they need a part they did not show up with. The last time the tech charged me $560 and said he had to collect money even though he did not repair the appliance. This has been going on since July and I was supposed to have my 4th service visit today.

I will never buy a Bosch product again. After a couple years of ownership, our dishwasher rack began to rust and the pieces that hold the dishes in place fell off. Upon calling customer service, they said there’s nothing they can do about it and the rep (Josh) argued with me about this issue. So here I sit, having purchased a huge piece of junk and spending far more than Bosch appliances are worth. Never again with Bosch.

Do not buy Bosch products. Their name is not good anymore and they make poor products. We bought a dishwasher in 01/16/22 from Best Buy and by 3/1/2024, the chip broke. We had Sears confirm it was broken and we called Bosch for the new panel. Bosch told us to submit the Best Buy receipt and Sears receipt and they might pay for it. We did and then they said to go to an authorized deal and they gave us names but we called those places and they said they were not authorized dealers to fix Bosch dishwashers. We were also told several times Sears repair was an authorized deal.

I bought a 3 year extended warranty from Bosch for their dishwasher. It would not drain. I have called them 4 times starting 7/25/24 and last time on 8/11/24. I still have not had a service call. They do not follow through on their commitments. The warranty is useless as it seems they consciously delay any repairs. I would advise against buying an extended warranty from them.

Called on a Friday for repair of start button that once depressed, remained stuck so could not start dishwasher (it is 6 months old). Called customer service and given a number to call to schedule repair appointment. However, once called, they were closed for the day; no opportunity to leave message, only "call back tomorrow" AND, this appliance repair company was 4 HOURS from my location. Called Bosch customer service back with no resolution offered.

I bought a Bosch dishwasher less than 6 months ago. The first one I bought was not dissolving the dishwasher detergent tablet even after multiple runs. The company I bought it from tried to say it was installed incorrectly, but eventually replaced the dishwasher. I had the new (same exact brand) dishwasher. It professionally installed by a plumber. This dishwasher started leaving residue on my dishes two weeks ago, and today it basically did not clean any dishes after a run.

I write to warn anyone contemplating purchasing a Bosch dishwasher that, from my experience, whatever type of company Bosch may have been, it is not that company today. In October, 2023, I bought a MODEL 800 S (SHX78B75UC) for $1,509 (including tax and delivery charge). I paid $429 for have it installed. The machine worked well until February, 2024 (4 months) when it began to leave 5% of the food on the dishes. The performance worsened until by April, it was leaving 50% residue. I emailed Bosch asking for assistance and received a response that was one of indifference, certainly not concern. I was advised to run a dishwasher cleaner (dismissive advice and certainly no help) and to try to find a repairman. That was the response from what I’d thought was a high-level company regarding a new $1,500 dishwasher.

The Bosch dishwasher panel -facia by the handle was broken, I ordered the part twice from Bosch and it was impossible to install as it was manufactured incorrectly. I have phoned and sent countless emails over a 2 month period. They promised to correct with the intention of a buyback. They promised no less than a dozen times to call me back. No contact was made. We have installed in 5 homes total package of Bosch appliances. It counts for nothing. BEWARE!!! DO NOT PURCHASE BOSCH!!!

Do not waste your money purchasing an extended warranty from BOSCH. I called in my first problem with my Refrigerator on 1 July 1924. I was immediately assigned a case #. That was the last I heard from Bosch. I have sent three more emails to them asking who, what, where, and when I might expect a repair person. NO ONE IS HOME. It's a total rip-off, and the only time you can receive a full refund is in the first 30 days. You can't call to report a problem until after the first 30 days. They have major problems.

Bosch Benchmark Series NETP068SUC. 30 Inch Electric Cooktop. Like our other Bosch appliances but not this. Bought it new for our kitchen remodel last year but will replace it as soon as can find one that will fit in our countertops. Not happy with this cooktop. 1. Over engineered - requires 3 touches to control s for 1 function. 2. Poor heating speed. Takes forever and only 1 burner has a quick heat. 3. Controls slow to respond for heat. Different burners heat differently. 4. Controls not intuitive. 5. Features not necessarily useful - kitchen timer is built in but when cooktop shuts off, so does timer! 6. Both too hard on purpose and too easy by accident to turn off a burner. 7. Smooth cooktop is Not smooth ridges. Make it hard to clean, get dirty easier. This is our FOURTH solid surface cooktop and first one to have this problem.

Do not EVER purchase a Bosch tool or appliance. Fraudulent company and should be out of business. Worst customer service of any tool brand. I had a Bosch clm 400c a 300 dollar laser and it NEVER worked. Asked for a replacement and put on with Indians for 2 hours to be hung up on and ignored. Screw them.

We bought a full Bosch Package (oven, microwave, dishwasher, fridge, hood fan). Nice appliances. BUT after 5-6 years they break down like all brands. This isn't a huge issue, but it is when you have to wait months for replacement parts! We are 4 months without a working fridge and constantly being told we have to wait longer for parts. Buy a brand with available replacement parts!

My old dishwasher from a different manufacturer broke. I had already spent two weeks without one and trying to get through the busy routine as a working parent. I did my research and saw great reviews about Bosch appliances. I purchased a Bosch dishwasher and thought – nothing can go wrong. Someone installed it and ran a cycle to ensure everything worked correctly, but he could not interrupt it to start a new one. We looked everywhere in the manual and had no luck. We pushed every button, and the cycle would continue from where it stopped. There was no apparent way to restart a new cycle.

I was very very unhappy with my Bosch dishwasher purchase. We recently (within 10) days purchased a Bosch dishwasher due to their supposed reputation and I am thoroughly disgusted. While we had a certified plumbing company install the dishwasher, it does not work. We have never even used it. We called the Bosch customer service line and they gave us the names of 2 companies in my area that would assist. One company was no longer in business so we called the other. After 4 days someone came and said it would take 4 weeks to get the part they thought might fix the problem but no guarantees. At this point I want to return this dishwasher and get another brand. I will never order or recommend any Bosch products again.

I bought a Bosch dishwasher online and when it arrived Feb. 23, it didn't work. It took until mid-March to get a repairperson out who said the whole electrical panel needed replacement and they didn't have the parts. I didn't buy a re-built machine and I don't believe I should have to accept that so I asked for a new replacement. Bosch does not have anyone who will speak directly to you, so after going back and forth through reception for a few weeks, I was told I was denied replacement - no explanation given. But, since they couldn't find the parts, they later offered 6 months extra warranty.

No calls for next 24 hours. (Now see the total 3 days went by without any service person contacting us). Now we called again and this time he had given a service guy’s number and asked if we can directly contact him... We did as our laundry piled up without this necessary appliance being faulty for 4 days... He said he would check and respond the availability and never called back.

We bought our new Bosch dishwasher thinking that we were buying quality from a company that genuinely cared about its customers, that is however NOT the case. After purchasing our dishwasher from the Home Depot it always seems like it worked a little bit quirky, but after 9 months the motherboard failed whereas in hindsight I believe it was going bad from the start. Still being under the one-year factory warranty I called customer service where I got quite the runaround but eventually they scheduled me with a technician that was in my area.

Bought a microwave oven and it has broken down several times. Customer support is hard to work with and it costs $500 to fix it each time. We bought this expensive brand thinking their product will be reliable and live up to the brand reputation but we were highly disappointed. My regular microwave bought for $300 lasted more than 10 years and still is good as new. We paid over $6000 for this fancy microwave oven. Absolutely, not worth it.

Although the $6000 refrigerator looks nice, Bosch does not honour their warranty., Even for manufacturer defects. Our 5 month old fridge came with a crack in the interior door. They say it is cosmetic, even though condensation is building up there and is dripping. Their customer service is horrible! If I could return this refrigerator, I would. DO NOT buy Bosch if you value customer service

We purchased a Bosch induction stove. Self clean turns itself on randomly, oven turns itself off, elements turn themselves off. We have tried bumping into the dials to see if that is the issue, but the oven door does not allow you to bump it by accident. We have had three service calls, the stove is not a year old. They have replaced parts, and the problem is still there. Now, they will not do anything further until I provide a video. This is very unreasonable to me... It happens randomly.... I would advise to stay away from Bosch.

The ice maker motor apparently broke in my 3 year old refrigerator. It cost over $600.00 to repair. This should not happen with a quality product. I'm deeply disappointed with my recent experience after investing over $8,000 in Bosch appliances, a brand I had trusted for its reputation. It's disheartening to find that the company doesn't seem to stand behind its products. Regrettably, I've lost faith in Bosch appliances and feel compelled to share my experience with others. Moving forward, I'll be exploring alternative options for my household needs..

I recently purchased a Bosch microwave, dishwasher, and oven/range. So far, the microwave seems to be fine. The dishwasher does not dry properly. I now have to get rid of the mold smell. Also, the shelves don't slide in and out smoothly. The oven/range burners seem to be fine but the shelf at the bottom of the range does not fit properly when pushed all the way in. It pops out at even the slightest touch, such as when my leg accidentally touches it when using the burners. But it obviously does not fit flush with the oven door above it when pushed all the way in. I had a Bosch repairman come to fix it. As soon as he saw it he said "Yeah, that's just how they are. I have one that's uneven too." He examined the shelf and told me there was nothing he could do about it. My only option, he said, was to bend the metal myself and see if I could get it to lay flush.

Three years ago, we purchased a high-end Bosch microwave, expecting top quality and service. Recently, it began short-circuiting and tripped our circuit breaker. We contacted Bosch, and they sent a technician after ten days. He incorrectly claimed there was no power, overlooking that the appliance was causing the issue, and charged us $272 without resolving the problem. Our electrician confirmed the short was within the microwave, not our home's wiring. A local appliance company later found three defective parts in the microwave—a surprising discovery for a three-year-old appliance.

Bosch products seem good value and reliable until my Fridge freezer broken. Ass it was in warranty, called customer service to book an engineer, they checked my warranty paperwork. I explained them about my child medical condition as his medicine need to be in fridge all the time, they booked engineer after 4 weeks. I can’t fix it locally because warranty will be voided. After 4 weeks engineer arrived and said I need to pay to fix the fridge and asking me for £160 because he can’t find my warranty details. I refused to pay him as he was trying to scam me. Long story short after 5 weeks my fridge is still not repaired. Spend nearly £600 on this fridge. Bosch should be ashamed of treating their customer so unprofessionally. Never going to buy any Bosch products again

Stay away from Bosch. Terrible customer service and while initially the product seems great, once things start going wrong, you're screwed. I had a bad experience with the B26FT fridge from the start - noisy as all hell and the icemaker was quirky, never made enough ice to keep up with just 2 people and it always seemed to go out. I had a service person come out to tell me that parts were on back-order until AUGUST - this was back in February! I'm trading in Bosch and getting something else, anything but Bosch. BTW, they did offer a pro-rated fridge as a replacement at $1500 but no installation, they would just deliver it to my front porch.

I purchased a Bosch 500 series counter depth refrigerator based on the Bosch reputation. I had problems with a stripped handle that required a new door. After 4 visits from technicians it finally got fixed. The techs ordered a door and then it came damaged. A new one was ordered but the tech failed to order a part for the door. For all these visits we rearranged our schedules since we were given a 4-hour window. Bosch was contacted to see whether they could give us some compensation for their poor service and our inconveniences. Also, my husband was recuperating from surgery during this time. It took over 2 months to finally achieve the problem with the door.

Karen

Beware of @Bosch_dws (Bosch Dishwashers). I have a stainless steel tub dishwasher, that failed. It leaks. It works perfectly fine mechanically, but there is no service for a leaking tub. They admit fault but I'm on my own to replace. Worst customer service ever. Stay away from Bosch. #Bosch #Dishwasher #dishwasherrepair #BoschAppliances #nocustomerservice #Beware #customerexperience #customersatisfaction

I purchased a dishwasher 12/2023. Had issues with it immediately. Spoke with their support team a few times for resolution and it was determined it needed repair. There are few shops willing to repair Bosch in Pgh area. It took a minimum of 20 phone calls and 3 months for it to finally have them buy back. Their service area is unknowledgeable, incapable, rude, and never follow through. This includes their “executive level liaison” area who intercepted my attempts to talk to Senior management. I’ve since learned through speaking to others, and reading reviews, Bosch is not a good choice.

Ordered 11/23/23, received 12/13/23/, installed 12/15/23. Before end of cycle error code 31 appeared. Call to Bosch customer service. Opened case for service visit. Tech arrives 12/20 and orders part not available. 1/5/24 tech replaces part and leaves before end of cycle and unit still fails. 1/7/24 Call to Bosch again to authorize additional repair. Apparently service tech did not have access to latest service manual for this new model and assumed water flow problem. I called Bosch. Reached tech support eventually and found error code 31 indicated a leak. Informed repair tech via text. 1/8/24 Emailed Bosch requesting replacement. 1/11/24 repair tech finds leak in tube seam and tries to report to Bosch but they are in a staff meeting and not available. Said he would call 1/15/24 (oops MLK holiday). Now sick days, snow days, time off delays tech.

Bosch is astonishingly irresponsible, bought an oven back in Sep 2023, broken at the very first day, there is never any heat generated, called CS, promised to get it fixed, followed by an excruciating 6 months (and counting) waiting time of their "technician" to come and fix this trash. Never given any proper responses from their management, not a single call, not a single email, Bosch just waits till you pass your warranty so that they can charge you a pile of money for any "maintenance". The company is the same as their product, never fail to disappoint you. My case no. is **. Everything I said is 100% true, if you are lucky enough to read this comment, please, choose any another provider. Don't let Bosch ruin your life.

*We gave Bosch the opportunity to stand by their product and they would not NOR would they provide in writing their refusal to do so saying “we don’t do that.”* Our first Bosch dishwasher lasted 3 years. We purchased another for $749 as we believed maybe the first was an anomaly. In less than a year and a half (it was not installed until almost a year later because this was a new build) and having been run a MAXIMUM of 200 times, the motherboard failed. We live in a remote area, finally found a licensed, reputable company to come fix it which cost us $400 total to fix. We called Bosch and they required the original receipt and detailed proof of service which we provided. So, we have now paid $1200 for a Bosch dishwasher that you can buy today for under $500. Bosch does NOT stand behind their products and do not care about their customers. I’m not sure how they could run a worse business.

We purchased a fridge, double stove, dishwasher and cooktop. Spent $20,000 for the package. All 18 months old. Now having issues with control panel on stove. Bosch tech was here today and told us we need to replace control board. $700 in repairs costs. We thought we purchase quality. Looks like we purchased garbage. Stick with GE stuff. Likely to be more reliable for 30% of the cost of Bosch.

After much research and consideration, we decided to invest in what we believed to be a top-quality appliance, Bosch's $2,000 benchmark dishwasher, touted as the best dishwasher one could possibly buy. Our excitement quickly turned to frustration when, within just 30 days of purchase, the dishwasher ceased to clean dishes on the bottom rack effectively. Promptly reaching out to Bosch for assistance, we were hopeful for a swift and satisfactory resolution. A technician was sent to our home, who then proceeded to suggest that the issue stemmed from our misuse of the appliance, advising us to "properly" load the dishwasher and to use the "correct" soap.

Decided to add this review because I am now in the market for a refrigerator and have decided to buy a Bosch unit. I purchased my stove on January 2016 and have been very happy. This was and has been my only Bosch appliance thus far, and I have not had any problem with it. This stove was a game changer because I dislike electric top stoves. I love the dual functions of having a gas top and a convection electric oven. I use the gas burners less than the electric oven. With a family of 5, I have used the stove so much in the last 8 years and no problems, thank God.

I purchased 2 top of the line crystal dry dishwashers from Bosch about 1 year ago. 1 has cleans ok (not great but ok). The other has not cleaned properly since it was purchased. Bosh originally said that the heating element was bad and had it replaced. It still doesn't work. I've spent dozens of hours on the phone with Bosch trying to get it serviced. I was told that they don't service my area (Main Line Philadelphia) and that I need to have an authorized provider fix it but their providers are booked and won't service it. After more calls to Bosch, they said they arranged to have their provider come fix it, but I never heard back. I followed up and was told service would be scheduled but again it was not. This has been going on for months.

$1500 for a compact dryer and the wrong adapter. Called, texted, emailed. They keep you on hold forever then disconnect. Used to that with companies at the low end but you pay more but here, don't seem to get more.

We have recently decided to throw in the towel on Bosch Appliances. In part because we seemed to have purchased a lemon – gas oven range (Model HGIP056UC/03) that experienced multiple failures. The other factor in our decision was the poor Bosch customer service. The range was purchased new and in the short 2.5 years that we have owned it, there have been 3 unrelated failures. The warming drawer had a mechanical failure; some piece on the back drawer hinge broke and it would not operate properly. This happened within the 1 year warranty period. The second failure was the main control board, which happened after the first year of operation and prior to the range being in service 2 years. Bosch’s less than stellar warranty did not cover the control panel failure and we were forced to pay $450 to have it replaced.

It was absolutely horrible!! We sent them serial numbers after contacting the company sending us the information and still the serial numbers were wrong!! The information on the appliances makes it so difficult to give the correct serial numbers!! I believe you really don’t want us to get the rebate!! This is the worst possible experience I have ever had! Because of this I will never buy Bosch appliances again and not recommend them to anyone else!!!

I own a Bosch French refrigerator 800 series. What a waste of money. For the price of this refrigerator it is made incredibly poorly. For example, in order to close the refrigerator on the right side there is this attachment that more or less rotates its snaps in order to keep the door closed. After less than six months, this piece broke and had to be replaced. I could not go through Bosch itself as it had no service in my area and they wanted to direct me to another service under them. Instead, I went to the company I purchased it from and they sent one of their technicians and replaced that part. Two weeks later the same issue is occurring.

Overall I am less than pleased with my Bosch French door refrigerator. Mostly has to do with cleaning. There is no way to get the glass atop the crisper drawers out to clean it without breaking the tabs that hold it in. So within the first 6 months I had to break the tabs because stuff can leak underneath it. Gross. Just got off the phone with 2 different customer reps. There is a ledge on the crisper drawers that is semi sealed so junk can accumulate in this space and there is no way to clean it. Customer service very unhelpful saying if it's not in the manual. They could not advise how to clean it. Also the filter cartridge for the ice maker's cover broke off when changing the ice filter. I will never buy a Bosch refrigerator again.

I have a Bosch dishwasher, model SHPM78Z55N/20. It is two months out of warranty. Shortly after starting up it there is a smell of electrical smoke.. After being transferred around twice by Bosch customer service, I was hold for 45 minutes, then they disconnected me! I called a local appliance repair company. They said that it is very difficult to work with Bosch. I wish that I had considered customer support reputation prior to purchasing Bosch!

We purchased a Bosch dishwasher during Covid, with the extended warranty. The first call in for repair shortly after the purchase resulted in then ASSIGNING me a date for the repair -with no input from me- was on a date when most Co-Op buildings in Manhattan do not allow service, I figured out what was wrong and did not require any service. The second call, about a year later, resulted in them ASSIGNING me a service date when my wife was due to have surgery-again, I was able to make the repair on my own. For both of those repairs, what I really needed was to speak to someone who could easily tell me how to service the product. No parts were needed, just someone who I could speak with.

Horrific customer service experience. The freezer iced up in less than 2 years owing to defective drawer guides. Bosch refused to credit for the parts after 3 months of a runaround from customer service. The technician agreed they were defective as he'd had several recent calls for the same issue. Told I was going to be reimbursed and then got a nonsensical explanation as to why they weren't going to reimburse us. These are not inexpensive appliances but they are not built with quality. The ice maker is now making a knocking noise and this will be our last Bosch appliance. Beware!

The cooling and freezing aspects of this refrigerator is nothing less than phenomenal! But the one thing that I needed most, when I needed it, most failed me. For the quality that Bosch is known for, the icemaker is junk! I entertain very frequently, and I depend on the icemaker heavily, which is why my rating is affected so drastically by the failure of the icemaker.

The rep informed me that Bosch does not provide any instruction material for replacement parts, I had to pay a Bosch tech. I'm a fairly handy person, why should I pay someone else. I trusted Bosch, when I purchased the dishwasher to advise me on these repairs. I've replaced parts on washers, dryers, stoves, etc, a front panel shouldn't be too difficult...just needed a starting point, or diagram of screw locations. Not everyone wants to pay someone else to do repairs.

Updated on 3/2/2024: Our rating would be -5. One star as we cannot give less. September 28 2023 we called in for our Bosch refrigerator. A service call of $219.00 was charged. The tech identified that the ice cube maker had to be replaced and the control PC board as well. Possible cost of $ 1200.00. We paid and he left. 1 month later no news, no written estimate, no follow up from customer service. After multiple attempts with infinite patience trying to talk to someone we finally called another service tech. Our problem was fixed same day. The thermostat was defective and replaced. Bosch service told us that parts were on order. Feb. 2024 still waiting for some answers from Bosch service. A real Joke. This is what incompetence associated with disorganization can provide. This is called Bosch.

We purchased the Silence Plus 50dba eight years ago. We have never had a problem. People remark how clean the dishes are and are impressed with how much we can put in the washer. Our daughter has gone through three dishwashers, other brands, in the same timeframe. Fingers crossed we get another eight years.

Never buy the one with the freezer in the refrigerator!!!! Such loud noises from it. E2 error code. Had it for 2 months and Junk! Nothing but problems! Offered to pay to upgrade to the ice machine in the freezer and they don’t care about the customer. Been waiting for 2 month and I keep just getting the runaround. Never will I purchase any Bosch Home appliance. They will reply and tell you to reach out to them. And wait on the phone for an hour before someone even answers! Horrible, horrible customer service. They should reach out to you!!

Have a Bosch wall oven that is a few years old. It had stopped heating properly and called a service tech to come and assess the issue. Upon arrival and diagnosing the issue, the tech found that the baking element had somehow welded to the oven frame. For an element to weld it has to be somewhere greater than 900 C. It took me almost 5 months for bosch to look into the matter, during which time I responded to around 5 different demands for info (most of which I had already provided). The service was appalling and their reaction to the oven that could have burned down a house, was that it shouldn't have happened. Further to this, they then offered 11% off of a new $4,000 oven. This oven was defective and dangerous - most ovens have a 550 F maximum and this oven went somewhere above 900 C (or roughly 1700 F) and all bosch said was it shouldn't have happened. They took no responsibility.

Got conned into purchasing a Bosch Counter Depth French Door Refrigerator from Lowe's; it was 50% off original price; no wonder, everyone else was smart enough to check reviews before buying. Sales staff praised Bosch. We had always heard Bosch had outstanding quality, but that must have been quite a while ago. Have had nothing but issues. Had the Refrigerator delivered to a new home about 3 weeks before we moved in.

For these company to have such stellar reviews I'm surprised I had to wait 2 weeks for a repair appointment. And the cost was prohibitive. $159 to walk in the door, then $10 per minute for the repair. Person needed to go back out to his car (yes car, no truck with a logo) to get a step ladder to reach my microwave. After finding the repair needed, showed me an invoice with only a total - no breakdown of the cost of how he came up with just under $300. He explained to me the part which broke is used in all microwaves and is often what breaks. You'd think for the value Bosch claims to have they would address this issue.

In April of 2020 we redid our kitchen with all Bosch appliances. The counter depth refrigerator with water/cubed/crushed ice has been a nightmare. We have had this refrigerator model replaced 3 times due to water puddling inside refrigerator anytime crushed ice is used. After several service visits, and unit replacements, Bosch has no answer to this problem. Only one of the company servicemen was able to give us any valuable assistance. He said, "Don't use the crushed ice feature". Yes, the problem is corrected if we do not use the crushed ice feature. But that is a feature we paid for because we want to have crushed ice in our beverages. Horrible customer service, unable to repair the appliance.

Purchased a whole suite of kitchen appliances in 2017. Microwave went out first. $400 in repairs only to be told you cannot open the door during the cycle. Problem with the door interlock switches. No fix. Refrigerator next. Ordered control board August 14 2023. Now October and part is STILL on backorder. Fridge has to be emptied and manually defrosted every 10 days or so to stay below 40 degrees. What a bunch of garbage. Save your money...Don't buy Bosch.

We purchased a built in Bosch microwave for our kitchen remodel and after 2 years we already need to replace the board as there is only 1 year warranty. That will cost us over $600 for parts and labor for a microwave that cost $1,500. Save your money and buy a cheaper microwave.

I installed the dishwasher and all went well. I tried to connect it to the home Wi-fi and I kept receiving the same error, "Wrong Password". I verified it over and over again. I actually copied it from my connected iPhone. Called customer service (it's more like lip service). We need to get a tech out there.... No appointment setup, no nothing. Diagnosed it on my own. It seems that the wi-fi board is of such low quality and performance, it is unable to connect to a mesh network. I was able to connect to my iPhone hotspot in seconds. This is a known and persistent issue with these dishwashers. I'm going to start the return process tomorrow.

I was remodeling my kitchen and bought new high-end Bosch appliances in 2018. It's now the end of 2023 and the refrigerator is making loud noises when it dispenses water, it freezes everything on the top shelf of the refrigerator. The microwave stopped working altogether. I had to replace the heating element for the gas oven. The quality of Bosch appliances is very low! I am seriously considering replacing all of them for better quality products.

I thought they were the best. They have a recall on many dishwashers due to the junction box. In all cases the center terminal of the three burns out causing a fire. They are not recalling all of these, just some, in fact I think the recall stopped in 2017. They are blaming the electricians who installed it, even though it is a known manufacturer's default. I had a licensed electrician here who said that it had nothing to do with installation, it was a faulty box (he did not install it fyi).

My husband purchased this unit May 2020 (it is now September 2023). It worked wonderfully! Was exactly what we needed and we were super pleased with the product. Then the water alarm that we keep beside all our water products (washing machine, ice maker, refrigerator, etc…) went off in the middle of the night. Turned off the water supply and long story short, tank had rusted through. See pictures. So we contacted Bosch for warranty repair. We get told to take the unit apart and send pictures of the anode rod. Now to do this we have to remove the entire unit, drain and disassemble. Bosch then tells us we did not inspect and replace the anode rod annually, so the warranty is void. But we can happily sell you a new one for only $160 (originally paid $154 for this unit). I of course told them no thanks, I will not be purchasing a unit that will not last more than 3 years without having to be totally disassembled annually!

I purchased 5 appliances from Bosch (Fridge, Gad range, Dishwasher, Washer and dryer) but 500 Series Wall Hood 30'' Stainless steel HCB50651UC is horrible and feel terrible having this functioning at home. When I turn the fan on, it neither sucks the heat or functions quite. Technicians visited and claims it as normal when my 3 year old claims it as loud. Customer service doesn't confirms anything normal. On one call, they claim the replacement request is approved after few days they claim it as rejected. But nothing conveyed on neither email nor call. Feeling terrible going with Bosch products.

I bought a Bosch 36 inch counter depth model 8 years ago (B22CT80SNS01) and it completely stopped cooling 2 days ago. The icemaker stopped working 2 months ago. Everything points to a leakage in the cooling system, which is the worst failure you can have in a fridge. I do not have the required tools to detect and repair a refrigerant leak. So I had to buy a new fridge after a shameful 8 years of service. That fridge was never abused nor moved. I am taking time to write this review so people may question the reliability of Bosch refrigerators. And trust me, service cost is outrageous and not worth it. It will cost you close to two hundred dollars just to get a diagnosis...

Three years ago I purchased a Bosch refrigerator and it was during the pandemic. When my right door kept popping open, I called Bosch and no one replied. I then called a refrigerator repair person who figured out that it was a valve guide and he replaced it and ordered me two more. I am now at my last valve and Bosch, in its brilliance, decided to discontinue the part. I am now forced to buy a new refrigerator that was very expensive and only 3 years old!

Less than 3 years ago, I purchased the Bosch double wall oven with speed oven on top for over $5000 for my newly renovated kitchen, thinking I was buying top of the line applicances. After less than 3 years, the display on the speed oven stopped working... The unit itself worked but there was no way to set a level, time, temperature or mode becuase the display would not reset, therefore didn't work. After multiple attempts to reach customer service by email (no response) and phone, I was told it was out of warranty and there were no Bosch service centers in Quebec so would have to use an approved technician to replace, not repair, the display unit.

I immediately phoned for assistance, they initially said in two weeks time. I did not hear from them, I phoned the day they were to arrive. The head office said there was a rescheduling and would be done next day. Next day arrived with no one to fix my stove. I called again, and this time they told me it would be the following month for the technician to arrive. I am still waiting, and it is the day of. Somebody is to arrive sometime between 8 am and 4 pm. Really!! This is unacceptable! I wanted to buy American because I thought their appliances more reliable. Apparently, the parts are made overseas and assembled in the U.S.A. Well, I am not impressed!

Purchased a gas stove with oven, a wall oven, a microwave, dishwasher and a refrigerator. The opinion is that these are very poor products which should not have passed quality control. The ice maker in the refrigerator when connected leaked inside the refrigerator. After the leak was repaired, the ice maker did not work. Also, the insulation to the freezer is very poor. Things in the freezer tend to melt. Purchased a stove with oven. In about 3 months the burners on the stove stopped working. When requested a service call, was informed that a service man would be out. When the service man came out he said that it would take 3 weeks to get the parts.

9/2022 oven failed to work. Lowe's nor Bosch have any factory authorized repair persons in my area.12/2022 Lowe's refunds my extended warranty because they can't service it. Pay out of pocket for board and labor. 2/2023 Oven fails to work again. 3/2023 Service tech replace board. Oven doesn't work, I call Bosch. They offer to cover repairs in full. There are no service reps in the area. After multiple phones calls to Bosch they say, "We will send this up for replacement." 7/2023 multiple follow up calls to Bosch and still do not have a working oven. We will be purchasing a different brand and will be certain to not purchase Bosch in the future.

You spend big money for their products, but their technical support consists of a person on the phone that will read the manual with you. If the answer is not in the manual then your only option is to pay a technician to come to your home on out-of-warranty products. I bought a house with a fancy Bosch drawer microwave. On the microwave, it will not allow me to put in a time and a power level. The most basic of functions. We tried an example in the manual several times and could not get it to function. Now I have to pay for a service call.

I recently noticed many rust spots on the inside top of my stainless steel Ascenta dishwasher which is only 9 months old. Called Bosch, asked for a tech to come out and look, he did and wrote a report and took photos. Because he could scrape the rust spot off with his fingernail, they are declining to replace it. You can scrape some of the rust off, but the spots are still there. The Warranty says they warranty "the Product is free from defects in materials and workmanship for a period of 365 days" This is clearly not the case.

We have a number of Bosch appliances (i.e. dishwasher, tools) and really enjoy them. Thus when getting a heat-pump (a major investment), we went with Bosch. Overall the heat pump seems to work well, but the thermostat is horrible. We had to switch from a nest and are very disappointed. The first one installed we got did not work (wifi did not connect), thus we had no ability to use our system for a week while a replacement was sent. Once up and running, it has very minimal functionalities (i.e. can't run fan for a specific amount of time to circulate air - i.e. run for 15min, does not allow for air circulation overnight as clock resets at midnight, little to no reporting on usage + energy). We had to switch from a Nest and this has been EXTREMELY disappointing.