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Blue World Pools Reviews

Reno, NV

4.8
2,453 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About Blue World Pools

Blue World Pools is an above ground pool dealer that offers high-quality products at an affordable price. The company delivers and installs above ground pools. Installation is included in the price and can be done in a matter of days. Financing options are available on Midline and Classic pool models. The company offers free site inspections and consultations.

Visit blueworldpools.com
Pros
  • Comprehensive packages
  • Affordable pools
  • Financing options
Cons
  • Limited installation availability
  • Extra fees for delivery

Blue World Pools Reviews

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    1 featured review

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    Page 8 Reviews 825 - 975
    Customer ServiceStaffFollow-Through

    Reviewed Sept. 13, 2022

    Recently purchased one of Blue World Pools Midline pools and had installed. The installation process was completed in a timely manner as promised by what I can only describe as a team of conscientious technicians. They leveled the ground and meticulously measure it to a fraction of an inch using laser technology. They answered questions tirelessly as had many. Upon completion, the lead technician described in great detail how to maintain the pool and how it worked. They cleaned up after installation and even left me with their personal cell phone in case of any issues. The home office has picked up the phone several times and helped my with further queries and have been nothing other than great in their effort to support me. Would recommend Blue World to anybody seeking an above ground swimming pool. The pool is sparkly.

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    Customer ServiceTechPriceStaff

    Reviewed Sept. 11, 2022

    I decided to install a pool and I called this company. They came out and explained the process and costs. Within 5 weeks the pool was installed in my back yard. They are kind and courteous during the process. I would highly recommend this company to install your pool!

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    PriceStaffRates

    Reviewed Sept. 7, 2022

    My experience with Blue World Pools was great start to finish. My salesman was knowledgeable and answered all my questions. My install team was amazing. They were professional, on time, cleaned as they worked, were very respectful of my property, and communicated with me every step of the way. The after set up support from my install team has been great answering questions. I would highly recommend Blue World Pools. Great quality and service worth the price!!

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    Customer ServiceCoverageSales & MarketingPriceMaintenanceStaffRatesHonesty & Transparency

    Reviewed Sept. 6, 2022

    The marketing of the $400 pool did capture me for the initial call and meeting with the sales team. I was initially upset with the 'bait n switch' approach even though they do cover their tracks in paperwork and signoffs. I will say the installer was awesome and very thorough, the pool quality is apparent. I believe the products and warranty are the reason for the increased price although still not sure about $15k, but over time may change my mind. The sales team does over sale the zero maintenance, no chemicals and no draining for winter. Monthly bleach is required, some drainage and removal of pump and ionizer is required for winter. Honesty is the best policy, come on and stop the marketing schemes.

    When the product is quality, it sells itself, no one likes to be mislead. I did go ahead and pay cash which was difficult to swallow, but I did not like the financing option even with my credit score of 820. After all said and done, I am satisfied with the purchase for my wife; this is to help her after a bilateral stroke which left her with an abdominal feed tube and not able to speak; reports say that swimming/pool time can help with recovery. I only mention this since it was a major part of my decision to spend the extra money for the no maintenance pool with the 25 year warranty. I hope that there are no issues and that the warranty does not jerk me around if ever needed. It may not sound like it, but I am happy with this purchase after it was complete.

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    Staff

    Reviewed Sept. 6, 2022

    Hector is an excellent installer. Did a great job. Showed up on time and almost completed the job in one day except he had to stop because of rain and due to inclement weather. He was able to return the following day and complete.

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    Reviewed Sept. 5, 2022

    I would recommend Blur World Pools to anyone. The filtering system keeps the water crystal clear and we are very happy with the ionization system. It is a much more pleasant water experience than the chlorine system. The lifetime warranty relieves the worries of any major concerns. The installation was done in one day and we were enjoying the summer with our family in the pool!

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    Sales & MarketingStaff

    Reviewed Sept. 2, 2022

    First, the salesperson was very thorough with presentation, great knowledge regarding product, and excited about his job. Second, the people that came to set the pool up were very efficient, knowledgeable about their jobs, friendly, and explained things that we needed to do after they left. Third, we are very satisfied with our pool. We have no had any issues with the pool itself.

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    Staff

    Reviewed Sept. 1, 2022

    We love our new Blue World Pool! It is beautiful and so fun to be in plus with my health problems I have, the exercises I am supposed to do is painful so that is a no go but I can do them in my pool without discomfort! Our kids are absolutely ecstatic. The installers were very very nice and did a wonderful job. They worked until it was fully installed and ready to fill! Thanks Blue World! Signed, Joe and Peggy **.

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 1, 2022

    Our pool buying experience was great with Blue World Pools! We were able to schedule an appointment for a quote very quickly. The scheduling of the install was easy and was fairly quick. The installation went very quickly, it only took 3 1/2 hours. They cleaned up after themselves and there was no damage to our property. Everyone we dealt with was both professional and friendly! From start to finish the whole process took only 15 weeks and we are now enjoying our pool!

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    Verified purchase
    BillingRates

    Reviewed Sept. 1, 2022

    We purchased a 25ft above ground pool and had an easy process. Blue World Pools made it simple and easy from the salesman that came to the house, Financing and installation. The pool was installed and ready for water within a day. Blue world pools gave us a nice upgrade for the same payment with lower interest. I would highly recommend Blue World Pools.

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    Sales & MarketingStaff

    Reviewed Aug. 31, 2022

    My wife and I had a wonderful experience with the sales representative Vinny for Blue World Pools. Our installer Jeremy B. was very professional and completed the job in a timely manner. We love our new pool and the quality is amazing!!! Definitely recommend getting a pool from them!

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    CoveragePricePunctuality & SpeedMaintenanceStaffRates

    Reviewed Aug. 31, 2022

    When I first encountered Blue World Pools, it initially seemed to be overpriced. But after buying one and having it installed, I can see why the price must be where it is. This is a very high quality pool; much more so than I thought it would be. The installers were prompt and professional, and the materials themselves are excellent. Except for a plumbing issue that followed Wintermageddon in Texas in 2021, everything has held up and remained intact. My only issue with the pool is something beyond BWP's ability: the original installers no longer service my area, and thus could not repair the pool after the damage caused by the extreme cold that year. I did find a good repairman, but BWP couldn't recommend one to me that serviced my area. So, we're kind of orphaned right now. Thankfully I can do the regular maintenance myself. My family has greatly enjoyed the pool!

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    Reviewed Aug. 30, 2022

    We recently had a pool installed and have had such a pleasant experience...It is very easy to maintain, we haven't had any problems at all. My kids use it almost daily. Will be sad when we have to close for winter lol.

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    Reviewed Aug. 26, 2022

    Our family truly enjoyed the pool during COVID. Our grandchildren were out of school. It gave everyone something fun to perform outside. We played games with water super guns and chose sides. That was a blast. We cooked outside and returned to the pool after playing red light, green light. We laughed, sang songs from the radio and danced. It was a pleasure even when I was alone it was relaxing on the floats with an adult drink.

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    TechSales & MarketingPriceOnline & AppRates

    Reviewed Aug. 25, 2022

    This company is a scam!!! Blue World Pools is a finance company first and foremost. Selling cheap pools is the side hustle. They came into my home with the promise of a $300 pool then like a timeshare push and push and push for you to buy a $15000 above ground pool which is insane. They tell you the $300 is the same as one at Walmart and if you want it then you still have to pay $2000 to prep the site or they will not install it even though free installation is stated on the website and in contract. Their finance rate is the same no matter how good your credit is but you don't find that out until after the fact when you get hit with a 34% interest rate!!!! And the icing on the cake is that the company hires felons to travel and represent them. FELONS that they send to your home. How this company is still in business with all the criminal activities is terrifying.

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    PriceStaffRates

    Reviewed Aug. 25, 2022

    The representative came to our home to explain the company and pricing; she was really patient with our questions and concerns. The pricing was reasonable. Once the installers contacted us, it was exciting to see the process at work. The installers were patient with the weather and finished the job in one day. They gave explicit instructions about the pool, skimmer, and anything else we had questions with. I highly recommend them as a great company to work with.

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    Verified purchase
    TechPunctuality & SpeedStaff

    Reviewed Aug. 25, 2022

    We were so excited. We were getting a pool. I had researched and found Blue World Pools. The gentleman salesman was very pleasant and courteous. Once our contract was complete we received our installation date and the rest went very smooth and the install was quick. The installers did a fabulous job. Explained and showed us how to maneuver the ionizer, how to start up and shut down the system. How to winterize the pool. We are very pleased. We were guided through the startup process. Blue World Pools parts and service helped with balancing the pool chemicals. And quite us through every step. Thank You Blue World Pools. We are enjoying every minute of our new pool.

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    Reviewed Aug. 24, 2022

    It took them a while to get out pool here because they stayed so busy but oh the fun I’ve had enjoying every moment with my kids. Making so many memories with my kids just like my husband wanted me to do.

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    PriceStaffRates

    Reviewed Aug. 23, 2022

    The installer was professional and finished in one day. He fitted the pool to the existing deck perfectly. The pool is easy to clean and I love the filtering system. I would recommend Blue World Pools to anyone. The price is well worth the value. As someone that has had a pool all of their life, this was the most pleasurable experience I’ve had installing my pool.

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    Staff

    Reviewed Aug. 23, 2022

    Even though it took about 4 or 5 weeks for the installer to come put in our pool, it only took about a total of 7 hours. It’s a beautiful pool with clear water, no burning chlorine eyes, no dry skin from chlorine, no salt. It has an ionizer which we have had no problem with.

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    Customer ServicePunctuality & SpeedStaffBillingRatesTimelinessHonesty & Transparency

    Reviewed Aug. 23, 2022

    We recently purchased a new pool from Blue World Pools and we couldn't be happier with our decision. There was one issue we encountered, we wanted to finance, spoke to finance department and were given our rates and payments, but on day of install the installer had paperwork for a cash deal. The installer had already started leveling my yard when this was discovered and when we called finance they said that I had said I wanted to pay cash. Then they said they would send over the proper forms and to go sit by my computer and wait for them.

    2 hours later the installers are packing up to leave because they called the office to see where the finance papers were and someone told them there was no way finance papers would be processed the same day. So now I had a big part of my yard tore up and the only option I had was to pay cash for the pool. Could have been an honest mistake. Who knows. But the pool is installed and we are enjoying it with our grandkids. Pool isn't exactly chemical free like the salesman presented it, but it is pretty easy to maintain. All in all it's a product that we are satisfied with and the quality of the pool parts seem to be of very good quality.

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    PriceRates

    Reviewed Aug. 23, 2022

    Happy to have the pool installed completely. Ground work included. Still a little expensive. Although everything in the country is expensive now. Maybe the price will come done as inflation lowers in our county.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 20, 2022

    High quality pool, beautiful, beautiful design, sturdy quality, quality liner experience, experienced customer service agents. Do not have to wait for hours on hold very responsive. Will provide you all the best options for the perfect pool for your family

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    Sales & MarketingStaff

    Reviewed Aug. 19, 2022

    The installer was an amazing guy. He did a perfect job. Worked very hard and long hours to get our pool done. We love our pool. So relaxing, easy to maintain. The sales guy was very nice and gave great information.

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    Staff

    Reviewed Aug. 18, 2022

    Blueworld Pools has been very helpful in answering all my questions that I had about an above ground pool, they answered all my questions and concerns in a timely manner. I would recommend Blueworld pools to anyone looking for an above ground pool.

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    Sales & MarketingPunctuality & Speed

    Reviewed Aug. 18, 2022

    From the sales team to scheduling and installation, we could not be happier with our Blue World pool. While we are still in the start-up phase, everything is going smoothly and look forward to using our new pool in a couple days. Thank you Blue World Pools.

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    Staff

    Reviewed Aug. 16, 2022

    Installation was very well done. Install was very nicely done in a timely manner. Installer was very polite. We have already began enjoying our pool. Very glad we bought the pool from Blue World Pools. You should too.

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    Sales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed Aug. 15, 2022

    When we first met with the salesman, he said if we’d buy today and agree to let our pool be “show pool” we’d get a 40% discount. We didn’t buy that day and paid full price at second meeting only to find out that they tell everyone this. It’s just a sales tactic. Long-story short, I ended up paying thousands more for the pool than I should have. I contacted Blue World and spoke with Russ In Customer Care. He wasn’t able to get me my money back but was able to help out by sending me some supplies and extras for the pool. Russ was great but have to give my overall experience a BIG THUMBS DOWN! No one likes to feel like they were taken advantage of and ripped off. Moral of the.

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    Punctuality & SpeedMaintenance

    Reviewed Aug. 15, 2022

    We are absolutely in love with our new pool. It was installed in 8 hrs. and had it up and running ready to swim a few days later. I love it being Maintenance free, it's one of the best investments I have ever made. My kids and family love it. I love that it is hassle free and I can just enjoy the pool and not work the whole summer on keeping it clean.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Aug. 14, 2022

    The service with them was very efficient and quick and also the installers were very knowledgeable and eager to assist with all of my questions and concerns. By this being my first above the ground pool l was nervous about the upkeep, after speaking with the installers I no longer have that concern.

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    Sales & MarketingStaff

    Reviewed Aug. 13, 2022

    The salesman was very knowledgeable about the options of all the pools they offer. He let us pick the one we wanted. The installers did an awesome job. We are swimming on our pool daily. We love it. All the staff at Blue World Pools has been very courteous and knowledgeable. They have answered all our questions before and after the sale. Everything about our dealings with them has been pleasant. If you want a good pool from a good company, contact Blue World Pools. Thank you.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 11, 2022

    From the time I made an appointment with the sales rep I was so skeptical. The appointment was set, the sales person arrived in a timely manner, she was respectful and knowledgeable. She measured where the pool would go and where I wanted it to go. We went in the house and she told me all about the pools, the company and the service that they provided and the guarantees. I was sold on the pool. I signed the paperwork to purchase the pool. The call came to confirm the installation, then the call came from the installer and then before I knew it the installer was here and installing the pool. It was set up a few days ago and I am so happy with it. I needed help with the test sequence and the staff that answered were able to give me the answers I needed immediately. I was so happy with the service!!

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    Staff

    Reviewed Aug. 11, 2022

    Blue World Pools are the best and do an excellent work from start till the end. We highly recommend them to anyone. We are very satisfied with all the work they did. We are very pleased with the perfection that Blue World Pools provide to us. Very well done.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 10, 2022

    Was told at time of purchase that it would take 4 to 6 weeks. Was contacted ten days later and was given installer's information. They contacted us two days later and set up delivery time for pool and installation. The installation company called several times keeping us informed on everything. Our installers were very good while they endured 103 temperature.

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    MaintenanceStaff

    Reviewed Aug. 8, 2022

    We’re very satisfied with this pool. It's built well and the installers were very meticulous while installing it. I’m very picky about someone installing something for me. I always go behind them and fix the little things that they missed or didn’t install to my satisfaction. The only thing I found was that they forgot a pair of scissors when they left! Great job Blue World installers!

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    Sales & MarketingStaff

    Reviewed Aug. 4, 2022

    We had a great experience with Blue World Pools and our sales rep, Jerry was excellent! Very nice and explained all terms and answered our questions. They came on the day they said and had our pool up in one day! It is beautiful and we all love it. Mama is happy! Highly recommend them!

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    PriceMaintenanceStaff

    Reviewed Aug. 3, 2022

    We had our pool (24' round) installed 3 years ago and have loved it ever since! We built a 32'x52' deck around it and it just compliments the house. The entire staff (from install to sales/service) was awesome to work with! They get back to you when you have questions and are willing to do anything to make it right. I would (and have) recommended them to anyone looking for that oasis in their backyard. What makes it even better is the easy maintenance. These pools cost a lot less than in-ground pools not only with install but upkeep and are fun for everyone.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 1, 2022

    Blue World Pools has been excellent From start (purchase) to install and set up great experience and wonderful customer service. Scheduling the install was very accommodating. I had to pull permits (Florida) and they worked with me from beginning to completion.

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    Punctuality & SpeedStaff

    Reviewed July 31, 2022

    Blue World Pools was fast and did a good job with pool installation. They are always helpful with any pool needs or questions. Would recommend this company for pool installation. Good experience dealing with this company.

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    MaintenanceStaff

    Reviewed July 28, 2022

    The pool is a top quality above ground pool. The installers prepared the ground and set up the pool. Blue World Pools are a hybrid pool that uses Ionization for water clarity and one gallon of household bleach once a week. Nearly being maintenance free, gives you so much more play time than work time. Thank you Blue World Pools.

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    Reviewed July 26, 2022

    I purchased a Blue World Pool and am enjoying it. They had it installed in a day. The water is crystal clear and I enjoy swimming in it without any chlorine or salt products. The ladder that comes with it was better than a typical a frame ladder.

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    Sales & MarketingPunctuality & SpeedStaffFollow-Through

    Reviewed July 26, 2022

    This pool was as advertised. It was a easy process to purchase. It was installed a few weeks later. The installer was great. He showed up on time and got it done in one day. I recommend Blue World Pools.

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    Staff

    Reviewed July 25, 2022

    Blue World World Pools was nice and professional. Installation in a day. Enjoyed the agent that came to our home. The Installation team were also professional in conduct and installation. Would recommend.

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    Customer ServiceStaff

    Reviewed July 21, 2022

    I had my pool installed last season and I am still impressed with quality and excellent customer service. I owned a pool for many years before this purchase and it was time consuming and I felt like I was constantly adjusting the chemicals and messing with filter. With My Pool from Blue World I literally put a gallon of bleach in a week, run the filter 4 hours a day and my pool is always clear an ready to go. I am so glad I upgraded to the classic pool!! It really has been a great investment.

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    TechStaff

    Reviewed July 20, 2022

    Blue World Pools is a great company who will work with you to make all your pool dreams come true no matter what your budget is. Our salesman came out to our house and was very friendly and knowledgeable about what pool would work best with our budget and lifestyle.

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    MaintenanceStaff

    Reviewed July 18, 2022

    Very courteous installers, answered all our questions and concerns. Would recommend these installers for all jobs. They made sure the ground was leveled and took no breaks until the job was done. Also, they made sure we was comfortable with the pump and equipment.

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    Sales & MarketingStaff

    Reviewed July 16, 2022

    We had a great experience with Blue World Pools. Not only did the sales associate do a great job, the financial department was very cooperative, installation crew was efficient and knowledgeable, but we got the pool of our dream we always wanted!

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    Staff

    Reviewed July 12, 2022

    I love my Blue World pool. It is beautiful. My experience was really really great. The size and color was perfect for my family. It is a really blue color. They gave lots of free stuff to help make the pool purchase better.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed July 9, 2022

    I have had a wonderful experience with Blue World Pools beginning with my salesman Jack who was very pleasant and answered all my questions, even after I purchased the pool. Jack followed up with me many times prior to having the pool installed. He was professional questions and was responsive to any questions I had. He also provided contact information including a photo of my installer. Jack went way out of his way to ensure I was satisfied. Then there is my installer Thomas and his team. They were professional and arrived a day early. The pool was installed in record time. Thomas was also very receptive to phone calls after the installation and made an emergency call to my house because something was leaking. He fixed it and was on his way. I could not have asked for a better team.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed July 9, 2022

    First, I contacted Blue World Pool for the advertised $300 pool. Salesperson makes appointment with my mom, husband, and myself. She was very nice and turned us away from $300 pool and got our attention on a much more expensive pool that was going to be $19k but we were supposed to get a discount because of the ad and because my husband and I are both disabled vets. I asked the salesperson how long before pool would be installed since it’s already June. We were told 4-6 weeks so I’m thinking 4th of July we should have a pool.

    My uncle passed away the same week and we left out of town for funeral but I called 3x that week to find out what’s going on. I was told it’s In underwriting. I was a bit confused and questioned the lady when I called because I specifically asked if my credit was going to be checked because I’m buying a house. I was told no that it’s all in house financing but my credit was pulled twice by this company. I asked what my interest rate would be and the lady couldn’t tell me because it’s in underwriting so now we are 4 weeks in and I’ve had to continue to call them.

    Finally, I called to them to cancel it because I’m not getting straight answers and feel lied to. Then I called back to speak to manager and the lady says she could drop my price down to $13k but I only have 3 days to “mail” them a certified letter to cancel but mail takes longer than that. Contract says 50% after 3 days if pool ordered. Pool should not have been ordered since I hadn’t been approved to my knowledge and should have been 30% but this company is telling me I have to pay $8500 for not doing a damn thing but lie and frustrate the consumers. We have asked to have a manager call us and that hasn’t happened yet. I am filing a report to BBB for these liars and misrepresentation.

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    Verified purchase
    TechStaffResolution

    Reviewed July 5, 2022

    I'd like to thank the top Leadership of going the extra mile and willingness to satisfy a contract and a customer. I had a series of issues once my contract moved along to the installation department. They brought the crew in that teaches their installers to handle the installation with white gloves. The internal issues were discussed at length, as a PM, I had brought the issues with resolutions as an escalation, the conversation was well received and issues rectified. I can appreciate the difficulties of running a world class operation and ensuring quality control along the way and keeping it consistent. As a customer I appreciate being heard and completely satisfied with the outcome.

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    Staff

    Reviewed July 5, 2022

    I love my Blue World Pool! Installation only took 2 days. The new copper ion system keeps the water crystal clear and softens it. Makes my skin and hair feel amazing! I would absolutely recommend to a friend.

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    Reviewed June 30, 2022

    The overall experience was very good. The seller was not pushing and gave us what we asked for. This our 2nd pool from them. First one would have lasted longer if they would have told us then to buy a new ionizer every year.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed June 29, 2022

    Customer service and management are the worst I have ever dealt with. They have a don't care attitude, refuse to offer assistance and hang up on you. May 14th sales person was out I went with midline pool, was told install would be within 3-4 wks. I had to keep calling to ask about install date was finally told June 24th. Finance calls. Of course they upgrade you. I was told classic is the Cadillac of their pools the best, Fred also told me 4 inches deeper than midline. Found out today by Fred that midline and classic are both 52 inches deep. When I asked why did he tell me when we last spoke it was deeper the conversation ended because he tried to argue that he didn't tell me that and he hung up on me.

    Supervisor Andria is no better she also has a don't care attitude as well and also hangs up on you. I received a call at 8p.m. night before my scheduled installation date to tell me it was cancelled. This whole company needs training in customer service and people skills. LET'S SEE HOW LONG IT TAKES THE NEXT SUPERVISOR TO CALL ME BACK!!!!

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    Blue World Pools
    Response from Blue World Pools
    Debbie,

    We have done the best we can under the circumstances. We absolutely do care! It looks like your installation date is right around the corner and we are at the finish line. Please feel free to conact me at 1 800 706 0907 ext 3031, Sean Warren. Management has absolutely worked with you to satisfy you.

    Customer Service

    Reviewed June 22, 2022

    We purchased a 27' round, 4' deep above-ground pool from Blue World Pools in 2020. We had a great summer, spending many hours in the pool with family and friends. It was a lifestyle-changing decision, as we found it became a great excuse to grill out, invite people over and relax. After deciding to sell our house that winter, the first thing we did at our new house was to call Blue World Pools and get the same pool again. This is our second pool in 2 years, and one of the best investments we have made. There is nothing more refreshing after doing yard work or a long day at the office than getting into your own pool. Highly recommended!

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    Reviewed June 20, 2022

    We love our Aboveground 24' pool. The Blue World Pools guy was awesome to listen to us and our needs and met them all the way. We use it all the time. Easy to clean and maintain. Love the sand ionizing filter. It is the best. Thank you so much.

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    Customer ServiceTechSales & MarketingPricePunctuality & SpeedStaff

    Reviewed June 20, 2022

    I signed a contract & paid $4,500 with Blue World Pools to have an above ground pool installed and encountered the worst experience ever. 4/1/22-4/4/22 The installer (1 man) showed up 4 hours late day 1 & late in the evening for the next 3 days. Installer damaged the pool. On day 4, I called company and they terminated their installer and said they would need to bring a new frame and liner & I told them? NO? & I would cancel the sale. I followed cancellation instructions & I have proof of letter received within proper timeframe. They’re not agreeing & threatening arbitration & attorney cost.

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    Blue World Pools
    Response from Blue World Pools
    Valerie,

    Please contact me directly at 1 800 706 0907 ext 3031, Sean Warren. You have not been communicating with us whatsoever. We are more than happy to work this out but need your help to do so.

    Staff

    Reviewed June 14, 2022

    I would highly recommend this company for your swimming pool needs. Our experience was smooth from start to finish and we are loving our pool. The installation crew we had were professional and thorough with explaining on how to start up our pool.

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    Staff

    Reviewed June 14, 2022

    Friendly and professional service from the representative that came and presented the pool lines to install. All of the promises of the company were fulfilled in the timeframe stated. Installation was professional and timely. Very satisfied and would recommend 100% to others.

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    Billing

    Reviewed June 14, 2022

    Purchasing was very easy and hassle free. The installation company did a great job and in good timing. Blue world pools makes it very easy to make payments. I would definitely recommend this company to anyone.

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    Sales & MarketingPunctuality & SpeedStaffHonesty & Transparency

    Reviewed June 13, 2022

    Blue World Pools salespeople are very dishonest and will intentionally lie about many things including delivery times. I purchased a pool from Blue World Pools and the salesman said it would be installed in 3-4 weeks and they could fit the equipment through my 48 inch fence gate. 5 weeks later I just found out the opening needs to be six feet and installation is 3 months not 3 weeks. Very frustrating to have someone lie to my face multiple times for a sale.

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    Blue World Pools
    Response from Blue World Pools
    Aimee,

    We are not behind that far in any market. I know we have one of our best installation crews assigned to your installation. The opening must be wide enough to fit a bobcat through. Please feel free to contact me directly now and in the future at 1 800 706 0907 ext 3031, Sean Warren.

    Reviewed June 13, 2022

    Video thumbnail
    Why did I give Blue World Pool 5 stars? Because everybody that we talked to was very knowledgeable, very experienced, very cordial. They answered any questions that we had. And the installers was excellent. What would I say to a friend that’s considering Blue World Pool? I would say that it would be a very good investment and that they should take it.
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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 10, 2022

    The first installation was cancelled and we had to wait a couple of weeks while they found a new installer. During that time they were very hard to get ahold of to try to get a status. The salesman that sold us the pool left a card and said call him anytime but when we tried he never answered or returned any of my calls. The new installers were kind and knowledgeable and did a good job. I am pleased with the final result but not so much with the process we had to go through to get here.

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    Reviewed June 7, 2022

    Love my pool. We are a year in and the only struggle is keeping the water clear. The first backwash caused a huge white cloud and we’ve fought it every since. Aside from that Blue World has been great. Jamie

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    Customer ServiceSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed June 6, 2022

    I highly recommend Blue World Pools. I was very skeptical about investing in a Blue World Pool. I decided to check it out and the sales rep was awesome. He was very professional and knowledgeable and answered all my questions and concerns. He was not pushy and did not pressure me in any way. It was installed in late August by a great crew. Being the end of August left us with little time to enjoy the pool before having to close it up for the winter. We reopened the pool this May and I was so surprised to find that the pool water looked pretty much the same as it did when I closed it, just as I was told it would with following closing procedures. I was amazed how easy it was to get it prepared for this year's swimming season.

    My family and grandkids love this pool. My experience with BWP was great from the initial purchase up to the final installation. The installation crew was courteous and professional and Customer Service answered all my questions and concerns when I contacted them by phone. They were very friendly and helpful and never made me feel stupid about questions I had. My grandkids love it and it is a great place for friends and family to hang out and enjoy while relaxing and cooling off. I am very blessed now to have a BWP and it has been a great investment. I now have a high quality, low maintenance pool that we can afford and enjoy for years to come. If a person is serious about investing in a good quality pool that is low maintenance, I highly recommend Blue World Pools.

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    Reviewed June 4, 2022

    Blue World Pools are great, it's been a year and we been enjoying the pool ever since. The pool looks great and the pump is very strong. The pool is a chemical free and that's what we liked about it, we run our pump 12 hours on and the pool stay crystal clear.

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    Customer ServiceSales & MarketingPricePunctuality & Speed

    Reviewed June 2, 2022

    Called to make an appointment for a pool quote. Husband and I committed ourselves to 10:30 AM, today. NO one showed up. I called their 800 number. First person I spoke w/ sounded unhappy w/ her job and/or callers. Real attitude. Passed me to sales. Second person was short and gruff w/me right out the gate before he even knew who I was or why I was calling. He says we're not on the "board," whatever that means, and QUICKLY transfers me back to the first person. I tell the first person what little I know, and I am not pleased. She tells me someone "tried" to call us. I said nope; I don't even have a missed call. I went to ask her what phone number she has for us... and suddenly, just like that, the girl who hates her job is gone.

    It was either a disconnect, or she hung up on me. I suspect the latter. I decide to give it the benefit of the doubt, and assume we were disconnected. I called back, and I happen to get her. I asked her nicely, did we get disconnected or did you hang up on me....and she says..."uh-hum." I start to explain and asked what's going on, and she now puts me on hold without saying a word (music starts playing), and someone else picks up the line. A nice person. So I ONCE AGAIN, start to explain, and ask where is our person. She tells us for some reason it's pending and something to do w/our deed??? 1. There is nothing wrong with our deed. Lived here for over 20 years. 2. They could have called and asked us any questions if they had any. I wouldn't trust this company after all of this. NO way.

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    Blue World Pools
    Response from Blue World Pools
    William,

    I am very sorry for your inconvenience. We value and appreciate your interest. Please reach out to me directly at 1 800 706 0907 ext 3031, Sean Warren. We are a family owned and operated business that strives to treat all customers fairly and with respect. I will do my best to turn your experience into a positive one. We try and create a fun and postive work environment as well sell family fun!

    MaintenanceStaff

    Reviewed June 1, 2022

    We have had so much fun with our pool. The installation was excellent and timely. We have had it for almost a year and have had no problems. The care and maintenance is easy and the pool is beautiful. We have soooo much fun in our pool!

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    Refunds & Payouts

    Reviewed May 30, 2022

    Items that were left out while the salesman was talking. Now we wish we would of never bought it. Not very happy with what we are stuck paying for. Nothing is right with what the guy said to us. Not any.

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    Blue World Pools
    Response from Blue World Pools
    Michelle,

    Please reach out to me directly at 1 800 706 0907 ext 3031, Sean Warren. I am eager to find out what the miscommunication from initial sale to installation is. Additionally, if there are items not recieved I am happy to look into it for you! We are a trusted name in the swimming pool business and considered to be an industry leader. We are a family owned and operated company that strives to treat our customers fairly and with respect.

    Staff

    Reviewed May 29, 2022

    We cannot say enough about the Blue World Pools team. They have been the absolute greatest. The pool is amazing, we have had no problems with the pool. The liner, the pump, the vacuum, all of it are fantastic. We are very happy and would and have recommended Blue Worl Pools to everyone wanting an above ground pool.

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    StaffBilling

    Reviewed May 28, 2022

    We love Blue World Pools. They were very easy to work with. The people were very nice and helped with every step of the way. Financing and payments are very easy. We love our pool and we would definitely buy from them again.

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    Reviewed May 28, 2022

    Our pool is very easy to maintain. The chemical balance is very easy to set up this spring. Over the winter it stayed blue and only required a few chemicals to get totally balanced and ready for swimming fun.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 28, 2022

    Everyone I dealt with was very friendly and helpful. Service was fast. We love the way our pool looks. Was set up and they did a great job doing it. I’ve called customer service a few times to ask questions and they always help answer anything I needed.

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    Price

    Reviewed May 26, 2022

    I love my pool! I have had a great experience with Blue World Pools. Installed on time and pool is top quality. I highly recommend. I also love the fact that I don't have to use very much chlorine as it can be expensive.

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    Customer ServiceCoverage

    Reviewed May 25, 2022

    The pool is great and it comes with all the accessories like a ladder, chemicals, pump, vacuum, winter cover and oxidizer. The installation crew were great and answered all questions plus customer service is the best.

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    Staff

    Reviewed May 24, 2022

    Great pool and support team which is available for any troubleshooting. Staff is hopeful and knowledgeable. My children love the pool cooling off during the long summer days and nights. Plus size it all increased the value of property.

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    Customer ServiceTechSales & MarketingPriceMaintenanceStaff

    Reviewed May 24, 2022

    First off, we never received our pool contract from the sales representative. Though I have asked for ours several times from different levels/departments within the company. Hold times can be 30 minutes plus for any department without knowing positions in the queue and you most likely will find yourself transferred/redirected for another lengthy hold. I have found hanging up and trying the number+extension again sometimes removes the hold time; makes zero sense.

    The installation was a rush job with the ground not being 100% cleared or leveled prior to setup; blame falls on customer for not checking thoroughly enough. Be warned, there will be metal screws all on the ground where they assemble the metal posts; I stepped on one and it stuck nicely into my bare foot. We discovered seven more screws spread out in the area to include near the pump. Anything plastic needs to be double checked for proper alignment/fit; unfortunately breaks/leaks won't be noticeable until water levels are sufficient to discover the leaks. You will need an extension cord regardless of distance from outlet. No extension cord is provided and this was not mentioned to us until a few days prior to actual installation. Would be nice if a true site survey was conducted prior to day of installation; sales personnel are not trained on how to do this.

    This is by no means a chemical free pool! Though we were told several times the pool only required weekly Clorox bleach to sustain it. We discovered after installation, that this pool requires ALL the chemical and testing maintenance an old chlorine pool requires. In comparison to my previous salt water pools, this pool requires substantial maintenance in time and money. Don't be fooled, this pool will cost you a lot to maintain it! For the cost to quality comparison, we definitely believe we overpaid for this pool! Just one of those experiences that proves patience is needed during these times.

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    Blue World Pools
    Response from Blue World Pools
    Tim,

    Firstly we value and appreciate your businesss. My apologies if the installation did not go as smoothly as expected. If you encounter leaks directly after installation then we would come out and fix them. The installation team takes pictures throughout the installation to ensure it is done properly, and I am happy to share them with you. The screw packets come with extra screws, however they should not be left scattered on the ground. Balancing your pool water when it is first filled is absolutely normal, however moving forward it should be easier and more cost efficient to maintain. Please understand you need to contact our service department with help balancing the water with our ionization system. You might be being lead astray by a local pool store. We ask in a tape recorded conversation on the day of the sale if you recieved your copies of the pool contract to ensure this is done. Furthermore at installation you recieve an additional copy of the pool contract and retail installment contract (if you are financing). We are a family owned and operated business that strives to treat all customers fairly and with respect. Please feel free to reach out to me directly as resource moving forward at 1 800 706 0907 ext 3031, Sean Warren.

    Customer ServiceTech

    Reviewed May 24, 2022

    We were in the market for a pool and came across Blue World Pools. A consultant came out and we discussed packages. There were a few hiccups but they worked with us to resolve and rectify. My family loves this pool! It is huge and beautiful in our yard.

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    TechPunctuality & SpeedTimeliness

    Reviewed May 23, 2022

    Had the salesman come to my house and it was a very well delivered presentation. Got set up with an install appointment right away and they came out within days. Installation took 1 day and was very clean and good work. Pool has been flawless since and we use it as much as possible.

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    Profile pic of the author.

    Reviewed May 20, 2022

    The entire buying process was smooth and simple! From the salesman coming out to the house, to the installation process. I would definitely recommend to anyone looking to purchase a pool! My favorite purchase by far!

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 20, 2022

    We called and they scheduled a meeting. He met at our convenience and spent lots of time answering all our questions & concerns. Helped us find ways for great discounts. Took a little long to hear back once we signed up, but finally it all came together. Installers were very nice, but didn’t put the pool close enough to the deck as we had asked. We had to build more deck! But, that’s not Blue World Pools. Everything has gone smooth from their end and we are pleased! We love our pool and hope to enjoy it for many many years!!!

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    Customer ServiceSales & MarketingStaffBilling

    Reviewed May 20, 2022

    Blue World Pools had very good customer service skills and they were very professional and polite. They even gave me their cell phone numbers if I ever needed. Blue World Pools are very sturdy and we haven't had any problems with our pool. I love my pool and so do my kids. I am one happy parent. It was a pain having to go places to go swimming and ask for favors but I saw their ad and I called them. It was very easy to set up an in home appt. They were very knowledgeable about their products and I am able to make payments that are easy on my budget, Blue World Pools has been nothing but good to my family and my family is very thankful that we were able to get a pool with them. Thank you.

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    Customer ServicePriceStaff

    Reviewed May 18, 2022

    The purchase and installation was seamless and me and my family are enjoying our new pool. The customer service was very helpful and knowledge. I believe I got my monies' worth and will refer others to Blue World pools.

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    Staff

    Reviewed May 18, 2022

    The experience from beginning to end with Blue World was smooth. The salesman was very knowledgeable of the products. The installers were very informative as well. We love our pool and wish we had bought it sooner! Thanks for helping us make many new memories!

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed May 18, 2022

    Blue World Pools have been great to us. To begin, the sale person was able to give us a presentation on a Sunday, which was perfect for our work schedule. Installation did take a few months but it was in the time frame we were given. Installers were nice, polite, and showed us how to do everything.

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    TechPriceStaff

    Reviewed May 18, 2022

    They installed our pool, August 2021 and they have been ext. helpful with helping us winterize and reopen the pool for 2022. Definitely worth the time and money! They also gave us certificates to help us with purchasing products for the pool.

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    Sales & MarketingStaff

    Reviewed May 18, 2022

    Salesperson knew a lot about the pool and installer were very friendly and did not leave a mess in the yard. Pool was everything they said. Very easy to keep up with people in the office, was very good with getting me anything I needed.

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    PriceMaintenance

    Reviewed May 17, 2022

    My family and I are thrilled with our pool from Blue World Pools. I never thought I could afford a pool. Blue World Pools made that a reality for my family. We have a 24 foot semi above-ground pool. From start to finish the process was great. The pool is low maintenance and cleaning products are super affordable.

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    PriceStaffRates

    Reviewed May 16, 2022

    We are glad that we found Blue World Pools. We were shopping for a pool to replace our old pool and Blue World Pools was the only one who was responsive and could get us into a pool in a matter of weeks. They were very informative and helped us select the right pool at a good price. Install went smoothly and we were able to enjoy our pool with our friends and family right away. Would highly recommend!

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    Customer ServiceCoveragePunctuality & SpeedOnline & AppMaintenanceStaffBillingTimeliness

    Reviewed May 12, 2022

    Right from the first day of the pool being filled it leaked. I called and called to get someone to fix it and spent hours on the phone on hold. I was told the installer was not able to fix it due to personal issues, that I understand. However, after a month or better of getting no response or service, the payment department called to set up the payment, I told them I bought a pool not a sieve and that I would make no payment until it was usable. Boy that is when things started happening, I had an installer on the phone really quick and in a hurry wanting to set up an appointment to get it fixed. I can still get no help on this thing. It still leaks but not as bad.

    I was told to go to their web site for accessories, well can't find it and oh well just the way it goes, only got 7 or 8 years left. Don't have to be worried about being let down by their service department, been there, still doing that. They called to ask how the pool was and if I was satisfied, when I told them no again, it is still leaking they said they would have a manager call, well that was a while ago now, I sent pictures as I was asked to and never got a response. Don't get me wrong. We love the pool when we can use it, just have to keep putting water in it. But customer service needs a lot of work....

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    Blue World Pools
    Response from Blue World Pools
    Robert,

    I am having the service manager reach out to you promptly, his name is Phillip Kovacs. I will see to it you have a direct contact to him moving forward. We want to make sure you are pleased with the finished product! We are a family owned and operated business that strives to treat all cusotmers fairly and with respect. We value and apprecate your business. If there is anything I can do for you now or in the future please do not hesitate to reach me at 1 800 706 0907 ext 3031, Sean Warren.

    Customer ServiceSales & MarketingPriceStaff

    Reviewed May 11, 2022

    RINKY - DINK COMPANY....You don't want them to contact you. Rinky - Dink company. Requires both people to be home- ok. Proof of ownership of property - ok. Must sit through a 90-minute sales pitch-ok and a credit check before they speak to you - not ok. If I am paying cash you have not business knowing my credit score. Requires a "credit check" even if you are paying cash or the highest expensive pool package. And of course you own your own land - we do. But a credit check. When I question this; they said company policy. Hung up on when I questioned his practice. I called them back. The lady CSR told me it is company policy. Then she told me that they only deal with professional people and hung up on me. Guess they did not know that both my myself and husband are professional people just retired.

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    Blue World Pools
    Response from Blue World Pools
    Tena,

    I would like to apologize for any inconvenience you guys encountered while dealing with my organization. It is a policy of Blue World Pools, Inc. to obtain a customer's permission prior to running a consumer/credit report. The advertisements Blue World Pools, Inc. run contain all necessary disclosures contained therein. Moreover on our website the information is disclosed throughout the site. There are many business purposes for the routine credit report. Blue World Pools is a family owned and operated business that strives to treat all cusotmers fairly and with respect. We are considered to be industry experts in the above ground swimming pool business and are a trusted name. We value your interest and wish you only the best. If there is anything I can do for directly I would be happy to do so, I can be reached at 1 800 706 0907 ext 3031, Sean Warren.

    Verified purchase
    CoverageStaff

    Reviewed May 10, 2022

    Set up crew was amazing, great family hard workers. We love our pool. They met all they said they would do. Love the automatic vacuum. WOW! Love the no chemical filtration system. Two days after taking cover off pool after sitting all winter clear. Only two days.

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    PriceStaffBilling

    Reviewed May 9, 2022

    Blue World Pools worked with us every step of the install. Helped set up payment plans that were affordable. The installers were very professional and took the time to show us everything that needed done in order to start swimming in our pool.

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    TechStaff

    Reviewed May 7, 2022

    From purchase to installation it was a very positive experience. The salesman that came out of the home was very friendly and informative. The installation folks that came out were very personable and detailed. Great pool.

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    Reviewed May 6, 2022

    We love our above ground pool that was installed last year! Pool was installed last summer and went great. There was a slight delay due to COVID but otherwise no issues. Since then we have enjoyed the pool and would do it all over again.

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    Staff

    Reviewed May 5, 2022

    Our pool buying and installation experience was excellent. We are very pleased with our pool. The ionizer is a game changer no chlorine just a gallon of Clorox bleach each week and our pool is sparkly clear.

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    Sales & MarketingStaff

    Reviewed May 2, 2022

    The people at Blue World Pools are very polite and courteous and they are very helpful. Last year me and my husband bought a 18 x 24 inch Classic pool and we are loving it. One of the most valuable assets that we have purchase in a while. From day one everyone has been very very. From Sales to installations to Finance went very well. I I would recommend anyone with land to get a pool. Everyone needs to pool.

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    Staff

    Reviewed April 30, 2022

    From beginning to end, everyone involved were excellent to deal with. Our pool is beautiful and we have enjoyed every minute in it. High quality all around. My buddy has a similar pool from a local company, and he commented that our pool had much nicer features and seemed “better built” than his.

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    TechPunctuality & SpeedStaff

    Reviewed April 28, 2022

    I had a good experience with purchasing my pool. They were very thorough with what to expect and very timely on the scheduling of my install. The contractor that installed my pool was very helpful and was very dedicated to complete the install.

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    Staff

    Reviewed April 26, 2022

    We had friendly service with a smile. Love our new pool. We only got to use it for 2 months before the summer was over but we took advantage of every second and are so excited to be opening it back up for this summer.

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    Customer ServicePriceStaff

    Reviewed April 26, 2022

    Great customer service, stands by what they promise. Never an issue. From the moment we met our salesman until recent we have enjoyed our time with BWP. The only issue we had was with our subcontracted installer. We were not happy with them at all, but BWP stood by us. When our pump failed they had a new one out to us within 2 days at 0 cost to my family.

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    Sales & MarketingPunctuality & SpeedStaffRatesFollow-Through

    Reviewed April 25, 2022

    Pool was as advertised. Installation was smooth. One year later all is good :). Blue World Pools has contacted me on several occasions to make sure I am still satisfied with the pool and to let me know if I have any questions or concerns to contact them for help if needed. Seem to be genuinely interested in me being satisfied.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 23, 2022

    Installer excellent, had to wait 12 weeks and I was told by sales rep 6 wk wait. When installer had pool set up it was missing parts, had to wait several days therefore the installer was here longer. Other than that I love pool. ⌨️ Was also told no chemicals were needed except Clorox once a week. I still have to add different chemicals

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    Punctuality & SpeedStaff

    Reviewed April 23, 2022

    Very good experience with Blue World Pools. I would recommend to all. Installer was very kind, courteous and didn’t leave a mess. Still enjoying my pool and can’t wait for the summer to start. Thank you.

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    Customer ServicePunctuality & SpeedStaffFollow-Through

    Reviewed April 19, 2022

    I had such an amazing experience with my purchase from this company. The communication was clear and I received everything that was promised to me. Set up was quick and completed as promised. Even after my pool was set up and I had an issue they sent someone out to address my concerns very quickly.

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    Reviewed April 19, 2022

    This is a good buy, it's very durable, good size. We had a pool party there was around 13 people in the pool and a volleyball net. It was a lot of fun. It's big enough to lay on the floating devices, the pump is quiet. So it makes swimming enjoyable.

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    Sales & MarketingFollow-Through

    Reviewed April 18, 2022

    Since installing the Blue World Pool, we have been making memories with our family and friends! The pool operates just as advertised! We could not be happier! After having the pool shut down for winter it was so easy to get ready for the summer!

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    Staff

    Reviewed April 18, 2022

    Had the pool installed in two days! Great crew and excellent service. Enjoyed one full season. Looking forward to season two! Getting ready to open the pool in a couple weeks. Best decision I made was going with Blue World Pools.

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    Refunds & Payouts

    Reviewed April 17, 2022

    Had pool installed August 2021. Installation team was great. We are looking forward to getting more use this summer. My 6 year son loves it. We are having issues using the $75 gift certificate. I did find out that I have to go thru the service department for that. We were not told when we bought the pool.

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    Punctuality & SpeedStaff

    Reviewed April 15, 2022

    Great Installer, on time, very friendly, very helpful and on schedule. Great pool so so far. Winterizing was easy. Great first summer. Everything went very smooth with install and installer went over the pool and the pump. Very helpful.

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    Punctuality & SpeedStaff

    Reviewed April 14, 2022

    We have had our pool for almost 1 year. There is nothing I can complain about. The salesman was great. The installers were excellent. My first summer in the pool was a blast. I can't wait for more to come!

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    Punctuality & SpeedStaff

    Reviewed April 11, 2022

    Purchased a New Pool in March 2022 and was installed in March 2022. Fast service and wonderful installation. Every part of the process was easy and everyone was so helpful and knowledgeable. My last pool was a Blue World pool and I had it for 15 years... That is why I returned to Blue World pool. My grandchildren can't wait for the weather to get warm enough to get in... Love it. No issues at all.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed April 10, 2022

    Sales staff, prompt and knowledgeable, installer did a very good at leveling and installing new pool. Technical support group has been very helpful and easy to work with. Very please with Blue World Pools.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 8, 2022

    They keep in contact with customers and fix anything that need fix. When I order my supplies they come in quick. They are friendly on phone and in person. I don't have to be on hold very long. Very happy with product

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    TechStaff

    Reviewed April 6, 2022

    The pool we ordered from Blue world pools seems to be top quality. We placed the order and within 3 weeks it was installed. Super impressed with time frame. The installer that came out were on time and awesome to work with.

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    Customer ServiceStaff

    Reviewed April 4, 2022

    The pool is great and the customer service is great as well. If you don’t like smelling like chlorine this is your kind of pool. Highly recommend! Customer service is always polite and more than helpful.

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    Reviewed April 2, 2022

    We have had nothing but wonderful times with our Blue World Pool! There’s no better way to cool off on a hot, humid South Carolina day than to take a nice swim in your own yard! Thank you Blue World for making our dream a reality!

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    Customer ServicePunctuality & Speed

    Reviewed March 30, 2022

    Great job setting up our pool in a timely manner. Great experience with the customer service team as well. My kids and grandkids enjoy the pool tremendously. Waiting for summer to kick off so we can get back in the pool and enjoy the pool.

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    CoveragePrice

    Reviewed March 28, 2022

    We bought our pool 2 years ago and it has been a good deal for our family, we have not had major problems, just minor ones like the pool cover torn, so we replaced it with a cheaper one that only lasted one season. The outside ladder broke, and we are replacing it with a wooden deck.

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    Verified purchase
    TechSales & MarketingPricePunctuality & SpeedStaffRates

    Reviewed March 26, 2022

    I spoke with a representative and they worked with me to schedule and sales person to come and visit. The salesman was really informative and polite. When we decided to purchase a 27 ft pool the Blue World reps worked with to get the price we were happy with. The installers came out and installed the pool and gave a tutorial for how to operate and maintain the pump. They also provided me with instructions as to how to winterize the pool. I especially love the ionizer. I only have to add 2 gallons of bleach a week. No water test or chlorine. I am very pleased with my experience from Blue World Pools.

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    Reviewed March 21, 2022

    Very happy with the entire process, from installation to quality of materials. The installation was done in a timely manner, I have enjoyed my pool very much. Very easy to maintain. Very easy to open in the spring. Very easy to close in the winter.

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    Customer Service

    Reviewed March 17, 2022

    Customer service was great from the initial inquiry to final installation of pool. The overview of choices was explained in great detail before decision was made on purchase. The installation was completed in 1 day. We love our pool!

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    Reviewed March 11, 2022

    We had 4 or 5 guys come install out pool and they didn't wanna leave without finishing the job. They finished it in one day. I was shocked. Kids are happy. We've had the pool a couple years now and love it!

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Feb. 22, 2022

    This company will not answer your calls whatsoever. You can call the sales department and they pick up right away to get you to buy. Once they have you, good luck trying to get a hold of service and parts. I’ve been calling for months and waiting over 30 minutes at a time and no one picks up. I would definitely go buy somewhere else with better customer service.

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    Blue World Pools
    Response from Blue World Pools
    Jose,

    We have service staff year round. You must be dialing the extension for installation not service. Please dial 1 800 706 0907 ext 5 in the future. I will also have the service manager reach out to you and give you a direct contact moving forward. We absolutely value and appreciate your business and want you to have the service level you expect. We are trusted name in the swimming pool industry and one of the market leaders. We are family owned and operated business that strives to treat all cusotmers fairly and with respect. If there is anything I can do for you please feel free to reach me at 1 800 706 0907 ext 3031, Sean Warren.

    Customer ServiceContract & TermsCoverageTechSales & MarketingPriceOnline & AppMaintenanceStaff

    Reviewed Feb. 11, 2022

    I purchased the Classic model 24' pool in March 2020, with the upgraded liner, upgraded steel supports and the lifetime warranty (very important!). The pool was completely paid off in June 2021. I have had a few problems with this pool, some of which were taken care of reasonably well, but I am now having problems resolving issues that continue to present. The first was the algae, which was fixed by purchasing algaecide. This was unexpected, as we were told that this would be a chemical free pool, but this incident was not a deal breaker, and has not repeated itself as of this time.

    The next two problems were the broken steps and the broken intake flap. I called customer service for that problem. I left messages on Tuesday, October 6, 2020, and Saturday, October 10, 2020. When I called on Friday, October 16, 2020, I was able to speak to Phillip who stated they would ship those out if I sent pictures of the broken pieces, which I did. I also told Phillip about a leak we found in the pool that seems to only leak whenever the pump is turned on, and he stated he would have someone contact me. I received those parts within a few days after speaking with him. A few problems contacting someone who could help, but so far, not so bad.

    This is where things went south. I received a text message on my phone from Campbell's Pool Installation in Fort Worth, asking to see pictures of the leak. When the pictures were sent, they stated that the pool would need to be patched due to a small hole/slice in the liner, and that it would not be warrantied. Soon after that, (sometime in February) the entire liner came apart in multiple places. The liner basically shredded the bottom edge that rubs against the metal walls. I called again to have them replace the liner, and they stated that the warranty did not cover the liner unless the liner split at the seams.

    I asked for a copy of the signed contract at that time as I have never received one (a copy was supposed to be mailed to me as the salesperson did not drag a copy machine around with them). I was told that they would mail it to me for a fee. I tried to order a new liner through Blue World Pools, and they stated they did not have any liners to sell. I purchased a new liner, Styrofoam pool cove, and a plastic underlayment through Amazon because the underlay or cove was never installed, and the liner is of better quality and much thicker than what was installed to begin with.

    I was out $1,600.00, but I don't have any problems with the liner now. The reason for the liner shredding? A cove was built out of sand for the install, and the sand pushed down which caused the original liner to sit directly against the metal walls and the bottom rail, which destroyed the liner. The reason for the leaks? Vegetation grew through the sand underlayment and poked holes in the middle of the liner.

    The directional valve began leaking a few days ago. I sent an email to Blue World Pools this last Wednesday about this and that I found a few of the end caps broken. At this time I have not received a response to this email. I called them today to ask them about the parts. I was told my pool's lifetime warranty now does not cover plastic parts and that the above parts would cost me $571.00. It was my understanding that the only thing the lifetime warranty did not cover was the liner unless it split at the seams (per the previous conversation about the liner), but I cannot get the warranty terms mailed to me to verify. By the way, the only metal parts on the pool are the outside walls, the wall rails, and the top flange. Everything else installed on the pool is PLASTIC. Not much of a warranty...

    At this time, I have not received a copy of the original signed contract that has the lifetime warranty terms on it. I have already purchased a liner for my pool. I purchased a gauge because I wasn't going to bother Blue World Pools for a $9.00 part. Now I have to purchase a directional valve and 4 end caps on a pool that does not seem to have any warranty. Looking up these parts, I can purchase the valve for $54.85 and ten of the original top caps for $219.90. I would have never paid $20,000 for a pool with no warranty. I could and would have purchased a $800.00 pool at Walmart if I knew I was being sold a pool with no warranty on any of the actual parts that might fail. This is ridiculous. The entire reason for this purchase was for the WARRANTY! This is probably the worst experience on a purchase I have experienced so far.

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    Reviewed Feb. 9, 2022

    It was a good experience except they had to keep changing my installation date due to Covid19.... The men who did the installment involve me though every step of the way.. They also made sure they answered any questions I had and took his time going over the handbook to make sure I understood how things works.

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    Punctuality & SpeedStaff

    Reviewed Feb. 4, 2022

    Our pool was installed late in the season, so we did not get much chance use it in 2021, but we are very excited and looking forward to 2022! Very high-quality materials. Our installers were extremely helpful and professional! They did a FANTASTIC job and spent time reviewing the new pool with us and answered all our questions. I would highly recommend!

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    Sales & MarketingStaff

    Reviewed Feb. 1, 2022

    Blue World Pools made the process of getting a pool easy and stress-free. Everyone we came in contact with, from sales to installation, was polite and helpful. We love our pool and are excited for next summer!

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Feb. 1, 2022

    Once I filled out the form that let them know I was interested they were quick to call me and answer all of my questions, there was a slight miscommunication to get someone out to our house to talk about the pool but it got worked out! They are really busy during their busy months so it is understandable.

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    Staff

    Reviewed Jan. 25, 2022

    Purchase was easy and they kept us informed along the process. The installers were amazing and knew exactly what they were doing. Couldn't be happier with how everything went!!! Would highly recommend Blue World Pools.

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    Customer ServiceStaff

    Reviewed Jan. 21, 2022

    We were given great service installation with smooth great customer service. The insulators were respectful and very good at what they did. They did some extra work that they did not have to do. The salesman was friendly and was not pushy.

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    Punctuality & Speed

    Reviewed Jan. 19, 2022

    Other than it took them longer to get back to us and set up pool...from spring till fall...long wait. Once they set up and very nice men on their way...we just have not used do to fall and cold weather. We are looking forward to it in summer 2022.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Jan. 13, 2022

    Blue World Pools had a salesperson set an appointment and he was on time for our appointment. He went over all of the pool options that were available and sold us our above ground pool and it was installed in the time frame we were given, and the pool installation was completed in one day.

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    Sales & MarketingPunctuality & Speed

    Reviewed Jan. 11, 2022

    I had no problems at all with the sales and installation dept. The finance dept was great too. I would recommend them totally. Everyone was so polite and easy to talk to. Can’t wait to jump in my new pool!

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    Customer ServiceTechSales & MarketingStaff

    Reviewed Jan. 6, 2022

    I saw the advertisement on the internet. I called and a Rep was sent out. I placed an order and was given a date for installation. Everything went as planned. I now have a beautiful pool in my backyard!!

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 6, 2022

    When I called Sales, Customer Service…. all questions were addressed professional. Due to the demand there was a delay in the install. However; a date was given and honored. I was pleased with the overall experience.

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    Staff

    Reviewed Jan. 5, 2022

    Company was great from the beginning with the salesman to the last with the installers. Easy to understand, friendly. Professional and finished the job in a timely manner. I would recommend them to anyone that wants a strong quality swimming pool with a 25-year guarantee.

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    Customer ServiceStaff

    Reviewed Jan. 2, 2022

    Easy pool. Blue World Pools made purchasing a pool an EASY process. When calling in to Blue World Pools their telephone etiquette and charisma was on point. No hassles or dilemmas. Installers for pool were professional and knowledgeable about the pools. My 24ft pool is clean, clear and beautiful!

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    Staff

    Reviewed Jan. 2, 2022

    Great experience overall and very helpful explaining how to maintain the pool and pump. Highly recommend. The installation guys came all the way from Oklahoma since I am the first person in my area to get a pool from them and still got it done in one day.

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    Customer Service

    Reviewed Jan. 2, 2022

    We love our pool, I’m even building a deck around it.. Unfortunately pump strainer cracked last year and I bought part from BWP and it never arrived. I reported a leak of water from connections and have not got any responses. Called and no one answers.

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    Blue World Pools
    Response from Blue World Pools
    Mauricio,

    I see that we were in communication in January, February, and March and addressed your concerns. We value and appreciate your business. If there is anythything I can do for you please do not hesitate to reach me at 1 800 706 0907 ext 3031, Sean Warren.

    Punctuality & SpeedStaff

    Reviewed Jan. 1, 2022

    We live in Brazoria Tx where it is very hot so we love our pool the salesman was on time and very nice answered all my questions. The install was fast and did an amazing job. The pool itself was great quality. Just an overall great experience and I love my pool.

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    Customer ServiceStaff

    Reviewed Dec. 31, 2021

    We have had a great experience. Blue World Pools has been fantastic with customer service. The installer was very nice and did a great job. We have had our pool since August and we absolutely love it!

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    TechPunctuality & SpeedStaff

    Reviewed Dec. 31, 2021

    The pool guys were great! Our backyard was a blank canvas, and as a result, there were a lot of questions and complications that had to be answered and overcome. Absolutely no fault of the pool company or the installation crew they sent out. In fact, after we purchased the pool it took us a few months before WE we were ready to start the installation. We finally scheduled the installation, and then had to delay it. Twice! Entirely issues on our side, but the installers just took it in stride.

    When we finally came up with a good date to start, they showed up, we had a long talk about our plans for the backyard, and they got to work. It turns out that it’s harder to install a pool in an empty backyard if you don’t have any solidly mounted equipment installed to begin with. Who knew? But the installation proceeded quickly and cleanly. They installed everything needed, and in a few days we had a pool! It has some temporary issues due to the rest of the backyard still being an empty mess, but after the rest of the yard is done this spring I will get some pictures of the pool nestled between the deck, patio, and garden area. Unfortunately, since we pushed the installation back so far, we only had a couple of weeks to fill, treat, and winterIze the pool. But we love it!!!

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    Price

    Reviewed Dec. 31, 2021

    Everything went smooth with installation and setting up. Would recommend to other family and friends. Pool still looks like new after a 1 1/2 of having it. The liner still in great shape it hasn’t faded like other cheap brands.

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    Punctuality & SpeedStaff

    Reviewed Dec. 31, 2021

    Pool took a long period of time to install due to pandemic. Once it was installed enjoying it. The installer was great, efficient, and clean. Explained everything in detail for us. We can’t wait to use it more this summer.

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    Customer ServiceStaff

    Reviewed Dec. 30, 2021

    From installation with the Installers to over phone conversations with The Blue World staff everything so far is Great from them explaining how to put in Chemicals use of the pump water temperature etc.

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    Customer ServicePricePunctuality & SpeedMaintenance

    Reviewed Dec. 30, 2021

    If you were looking for an affordable but beautiful Pool then Blue World Pools is who you need to call! Their customer service is great and their installation was quick and they did a great job! We were unsure if we wanted to get a pool but we are so glad we did. Low maintenance is one of the many perks to the Blue World Pools. You will not be disappointed!

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Dec. 30, 2021

    We loved our installation team. They set up our oval pool fast and efficiently. They went over all the maintenance and daily/weekly maintenance with us and were patient while we learned and wrote everything down. It is so easy to maintain and we love being able to go into our backyard and use our pool!

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    Sales & MarketingStaff

    Reviewed Dec. 30, 2021

    Blue World Pools is a great company to get your next pool. Sale was great and assisted in understanding the process. The guys that came and set up the pool were very professional and had the pool up in a timely manner. Will recommend this company.

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    TechStaff

    Reviewed Dec. 30, 2021

    Rep was very knowledgeable about the pools. The group of men that came to install the pool was very friendly, hard working, and knowledgeable in what they were doing. Very satisfied with the whole experience

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    Blue World Pools Company Information

    Company Name:
    Blue World Pools
    Company Type:
    Private
    Year Founded:
    1982
    Address:
    9120 Double Diamond Suite 4925
    City:
    Reno
    State/Province:
    NV
    Postal Code:
    89521
    Country:
    United States
    Fax:
    (800) 533-5170
    Website:
    blueworldpools.com