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Blue World Pools Reviews

Reno, NV

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About Blue World Pools

Blue World Pools is an above ground pool dealer that offers high-quality products at an affordable price. The company delivers and installs above ground pools. Installation is included in the price and can be done in a matter of days. Financing options are available on Midline and Classic pool models. The company offers free site inspections and consultations.

Visit blueworldpools.com
Pros
  • Comprehensive packages
  • Affordable pools
  • Financing options
Cons
  • Limited installation availability
  • Extra fees for delivery

Blue World Pools Reviews

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    How do I know I can trust these reviews about Blue World Pools?
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    Page 6 Reviews 525 - 675
    Staff

    Reviewed May 7, 2024

    Love the pool way better than chlorine. The no chemicals is the best part of the pool. You don’t get out feeling like your eyes are burning. The pool is very easy to take care of. The filter system is also very easy to maintain.

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    TechPunctuality & SpeedStaff

    Reviewed May 7, 2024

    They were quick to set up and meet. The installation went quick and easy. A professional contractor come to install. From start to finish the whole process went very smooth. The convenience of maintaining my pool is great!

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    Customer ServiceSales & MarketingStaff

    Reviewed May 6, 2024

    Excellent company from sales to parts company need anything just call. Easy to take care of. I’m 72. Take care of this myself. Just close your Eyes, take a deep breath while your digging is going on. Grass will grow back.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed May 6, 2024

    Blue World Pools was easy to work with and install was done quickly and efficiently. The pool is low maintenance with the exception of getting it up and running each year. The videos and brochures are helpful when opening and closing.

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    Reviewed May 6, 2024

    I’ve been a customer since 2020 and my family has enjoyed the pool. Year to year we find fun ways to experience a good time. Not only with family but with friends too. I also Learned that I prefer an ionization system.

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    Customer Service

    Reviewed May 6, 2024

    We love our above ground pool. Blue world has a great parts department and customer service. Love the Main Access ionizer system. It makes the water so clear. No complaining of eyes burning from the grand kids when they come over to swim.

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    Customer ServiceCoverageStaff

    Reviewed May 5, 2024

    Customer service is great. They've helped us clear up water issues after we didn't put the cover on last winter. Ran flawlessly prior to that for over a year. We have really enjoyed the pool with our grandkids. Our grandson is in it all the time.

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    TechPunctuality & SpeedStaff

    Reviewed May 5, 2024

    I researched several pool companies before deciding on Blue World Pools. The agent was accommodating and worked with my schedule to finalize the contract. The installation crew was highly professional and took the time to explain all the equipment. I recommend Blue World Pools to anyone looking for a reliable pool company.

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    PricePunctuality & Speed

    Reviewed May 4, 2024

    Quick and easy install and overall great pool! Nice people who are employed there! I really enjoy being able to swim with my great granddaughter and family and able to create memories with them. Very affordable pool overall and well worth it.

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    Customer ServiceStaff

    Reviewed May 4, 2024

    We had a Blue World Pool installed last year and couldn't be happier. The installer walked us through the instructions on the system and what and when to do what. The customer service has always been great when we have had questions. We have had an above ground pool since 1992 and this is the best one we have had. We love it.

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    Customer Service

    Reviewed May 3, 2024

    Love our Blue World Pool! Really can’t say enough about how happy we are with purchasing our pool from them. We had great communication from the start. Great customer service. And overall we couldn’t be happier.

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    Reviewed May 3, 2024

    We love our pool. It's a great time to spend with family. Blue World Pools come out and install it. It stays clean and is easy to take of. The grandkids also jump and play and have a good time. They also baptize the babies in the pool.

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    Customer ServiceStaff

    Reviewed May 3, 2024

    Blue World Pools has been an outstanding company, highly recommend. Product was high quality and exactly what I expected. The customer service is fantastic and continues to call to ensure my pool and install are to my liking.

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    Staff

    Reviewed May 2, 2024

    WE LOVE OUR POOL!!! We had a good experience with the install. The men that did it were very friendly and did not leave a mess behind. They explained everything about the pool and answered all the questions. We have not had any problems with the pool except for it being a little uneven. OTHERWISE LOVE THEM!

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    Customer ServiceSales & MarketingPriceMaintenanceStaffBillingRatesTransparencyHonesty & Transparency

    Reviewed May 2, 2024

    I feel compelled to share my experience with Blue World Pools, a company that claims to offer affordable pool installations. Unfortunately, my encounter with them has been nothing short of a nightmare.

    1. Misleading Sales Tactics:
    o Blue World Pools sells pools priced between $5,000 and $7,500 and advertise $399 pools.
    o However, they charged me well over $21,000 for the same pool.

    o Their sales representatives are skilled at convincing customers to upgrade to the premium pool, which was allegedly a free upgrade. Instead, they added an extra $6,000 to the bill.

    2. Lack of Transparency:
    o the company lacks a user-friendly website for managing accounts, checking balances, or making payments.
    o They don’t send regular statements; only a payment history is available upon request.

    o Shockingly, out of the $365 monthly payment, only around $70 goes toward the principal amount.

    3. Threats and Unprofessional Behavior:
    o When I attempted to cancel my pool installation initially, due to their month-long delay, I was told I couldn’t.
    o Even worse, they threatened to take my home if I missed a payment. While I understood the concept of a lien, their aggressive approach was unacceptable.

    o Their customer service is rude and unprofessional.

    4. False Advertising:
    o The pool doesn’t stay as blue as they claim.

    o Their sales pitch about low maintenance and no need for bleach products turned out to be far from the truth.

    5. Seeking Legal Help:
    o I’m now stressed due to this purchase and plan to seek legal assistance.

    o Filing a complaint with the State Attorney General’s office seems like the right step.

    My Advice to You:
    • Avoid Blue World Pools: Don’t fall for their deceptive practices.
    • Read Reviews: Look at the experiences of others; you’ll find red flags.

    • Stay Informed: Don’t overlook warning signs like I did.

    Let’s protect each other by sharing our stories and holding companies accountable.

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    Reviewed May 2, 2024

    I've had my pool for 9 years and it has held up very well. I've not had any leaks. The colors of the liner have remained vibrant and I think that has to do with having an ionizer system instead of having to put so many chemicals in it.

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    StaffEase of Use

    Reviewed May 2, 2024

    Blue World has been great. Set up was easy and the crew was very knowledgeable. The system that the pools run on are great. Very easy to use even for people that know nothing about pools. I look forward to warmer weather to open it back up.

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    Staff

    Reviewed May 1, 2024

    Blue World Pools is amazing. Our pool is still up and working since the day we got it. No problems at all. The kids love it every year and it’s easy to clean just add some bleach and you're all set to go.

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    Customer ServiceTechMaintenanceStaff

    Reviewed May 1, 2024

    We had a 24 foot round pool installed last year. From the time we signed the contract until installation was about a month. The pool is low maintenance. Customer service has been very helpful and we are very happy with our purchase.

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    Customer ServiceStaff

    Reviewed May 1, 2024

    Excellent choice for above ground pool installation. Easy finance. Great customer service and easy install. We love our pool and will enjoy it for many years to come! Highly recommend Blue World Pools.

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    Customer Service

    Reviewed April 30, 2024

    We had a great installation team. Tanner walked us through the whole process and it was done in one day. Customer service has been great as well. We are so ready for swimming. Ohio weather is so picky so hopefully within a few weeks.

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    Customer ServiceSales & Marketing

    Reviewed April 30, 2024

    Everything from sales to installation went very smoothly. Customer service is top notch. If you are looking for a pool I strongly recommend Blue World Pools, Inc. I love the fact of not having to use harsh chemicals and still have an awesome clear water.

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    Punctuality & Speed

    Reviewed April 30, 2024

    He was there on time. Very punctual. He knew the product he was selling. Great man. We discussed all the options for pools chlorine and ionized. Went through all the harsh effects of chlorine and health benefits.

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    Staff

    Reviewed April 29, 2024

    Blue World Pools was awesome from start to finish with representatives ready to help when needed! Service is great too! I have had my pool for 5 years now and still very happy with my purchase and turn key service.

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    TechStaffTimeliness

    Reviewed April 29, 2024

    The pool is so easy to take care of and maintain. It's also healthier for us. They came out and set it up in one day and it was ready to swim in the next day. They are professional and give options to fit your finances.

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    PriceStaffRates

    Reviewed April 29, 2024

    Great pool for the price. Don’t go cheap on the liner. Pool wall design could be better but the most important part is the durability over time which I think will last. Installation was professional. Kids love to swim.

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    PricePunctuality & SpeedRates

    Reviewed April 27, 2024

    I highly recommend Blue World Pools if you are interested in getting a pool. Me and my family love ours!! Very fast and affordable. Pool was put in within a week when ordered and was done in a day!! Thank you!!

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    Reviewed April 27, 2024

    We purchased a pool through Blue World Pools about three years ago and it is the most beautiful pool. We enjoy making memories with our family and friends. If you are considering getting a pool, I highly recommend Blue World Pools.

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    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed April 27, 2024

    Had a problem, called service and they were excellent in guiding me and what to do, taught me about the tutorials on their website, how to stop the problem that started. Just excellent service, was excellent installers, are great salespeople are great. Can't say much more about it because they're just great.

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    Reviewed April 27, 2024

    We have had the pool for 3 years now and my family and I enjoy it every summer. They are the best pools and super easy to maintain. I had the best experience with the company. I highly recommend them.

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    Reviewed April 26, 2024

    Always able to get a hold of someone to answer my questions, have had any major problems with my pool just to clear the water. So far everything has went great the first year of having my pool. now I am opening up for the second year so we will see how this year goes

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    PriceStaffRates

    Reviewed April 25, 2024

    They were extremely helpful and knowledgeable about my pool's needs to get it up and running for the summer. Their pricing is very affordable and they walk you through every step of the way in maintaining your pool and running it.

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    Customer ServiceTechPunctuality & SpeedHonesty & Transparency

    Reviewed April 25, 2024

    I had two appointments with one no call no show then one canceled. They came out and tried to do a 90min presentation which wasn't mentioned on phone. Their 399 is a loophole. Bottom line their cheapest package is over 10 grand. Was a waste of time and very misleading. Don't bother to waste your time unless you're willing to spend big money or finance and if ya don't pay they can take your property.

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    Maintenance

    Reviewed April 25, 2024

    This pool have been very easy to maintain and has been enjoyed by all of my family and friends. Would recommend this company due to the ease of the maintenance. Have had no issues since purchasing this pool 3 years ago.

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    Customer ServiceTechStaff

    Reviewed April 24, 2024

    Always responsive to my needs. Asks questions that satisfies the problem. Customer service is friendly and knowledgeable. Parts availability and local contractors suggested are great. Service rendered was above satisfactory.

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    Customer Service

    Reviewed April 24, 2024

    Great pools, great customer service. Will recommend. They will come to your house fixed so that the problem you may have. They call back in a time.. They don't pressure you into buying their product.

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    Maintenance

    Reviewed April 23, 2024

    We purchased a pool in July 2020. This pool has been perfect for our family. From the time we bought it till now. Upkeep is easy and questions can easily be answered by their service department. I would recommend them to anyone looking to purchase a pool.

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    CoverageMaintenance

    Reviewed April 23, 2024

    We had our pool installed 2 years ago during covid and have had zero issues with the product. In fact my neighbor had the same size installed by a local company at the same time and has replaced the liner already.

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    Customer ServiceTechPriceMaintenanceStaffBillingTimeliness

    Reviewed April 23, 2024

    We have been extremely happy with our Blue World Pool. The maintenance is very easy compared to other types of pools. We have friends with various types of pools and it seems difficult and expensive for them to keep up with their pool levels. The customer service at BWP is phenomenal and our questions are answered completely when we call. They will walk you through anything and stay in the phone with you until you are comfortable with taking care of your pool. One thing I will say is this is a big investment that should be thought through before signing a contract.

    Our salesman offered many incentives to sign the contract same-day and we had been wanting a pool for many years, so we did sign the same day. This may not be wise for all people so make sure you are completely comfortable with the monthly payment and commitment before signing. We are VERY happy we chose this pool! After startup each season and minor adjustments of levels, we follow the required maintenance (easy peasy) and we have a crystal clear pool all season long!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 23, 2024

    I called Blue World Pools two years ago during the hot summer to find out if I could afford a pool. They sent a salesman to my house that evening!!! He was awesome and helped me get my pool financed! It was my installed a month later. So far I had to call them a few times and every time that take care of my issues! Best customer service for sure!!!! 10 out of 10.

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    Customer ServicePriceMaintenanceStaff

    Reviewed April 22, 2024

    So we just recently purchased a pool from Blue World Pools. And they were fantastic! The salesman was very knowledgeable about the various products he was selling and the installer had it built in a day, was very friendly. The pool itself was affordable and maintenance is easy enough. Customer service was on point with any and all questions we had. Highly recommend, impeccable service, five stars.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 22, 2024

    Called to order parts and got ahold of Brittany! She is the best ever. Took care of me quickly and easily!! Will call back if I can deal with her every time! Have had the pool for 3-4 years and haven’t had any troubles!

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    Customer ServiceStaff

    Reviewed April 22, 2024

    Blue World Pools has been an excellent company to work with. I have had my pool for five years and we look forward to summer every year. Anytime I've needed anything for parts or service all I do is call and they immediately take care of anything I need. I would definitely recommend Blue world pools to anyone looking for an above ground pool and a company that stands firmly behind their product.

    Sincerely

    Tracey

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    Customer ServiceStaff

    Reviewed April 17, 2024

    Love my pool and installers. But as for customer service and the company they are absolutely HORRIBLE AND WOULD NOT RECOMMEND THEM TO ANYONE. Been very disappointed with the whole experience. As someone who was in customer service for 20 years they do not know how to talk to customers.

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    Staff

    Reviewed April 16, 2024

    This will be an experience we will never forget! We absolutely love our pool! All the customer reps are so helpful with whatever you need and the pool was installed in one day! We have been enjoying it for almost 2 years now and look forward to many more years to come!

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    CoverageTechTimelinessFollow-Through

    Reviewed April 16, 2024

    Blue World Pools is legit!! They do what they say!! They came - got my pool set up, started water — made sure pool was holding. We had a small leak I noticed a few days after installation - they came back the next day and fixed it!! Easy peasy!! Love them and have shared their name with many others!! Thank you Blue World!! We enjoy out pool with our 4 grands and their friends!! List of good times have been had with more to come.

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    Staff

    Reviewed April 15, 2024

    We love our pool! Thanks to Blue World Pools our summers are so much more fun! Blue world pools is always easy to contact and associates are always ready and willing to help. Highly recommend to anyone looking for a pool!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 13, 2024

    I scheduled my appointment for an installer to come out and give an estimate. Within that call I was told I was within the area that they install in. Was given the name of the person to come out and give an estimate. The day comes around and nobody shows up. I wasted my time waiting!! I finally called and was told they don’t know why I was scheduled. I’m not in area they install! I said, "Then why the hell would he say it was after he checked???" Waste of my time and they should have realized it and called me back and cancelled! Very unprofessional!!

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    Reviewed April 12, 2024

    I love my pool. My wife has always wanted a nice big pool. She has always had a pool every year just the little soft-sided pools. Getting our Blue World pool is the best thing that we could have ever done. When we have cookout, get togethers, parties everyone enjoys the pool. If you are considering getting a nice easy to maintain pool blue world pools is the way to go.

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    PriceStaff

    Reviewed April 11, 2024

    Were happy with the service we get. My grandchildren love coming over to swim. Whenever there is a problem they don't hesitate to help. The ionizer helps by not using as much chemicals so it's cheaper in the long run.

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    Staff

    Reviewed April 11, 2024

    I had a wonderful experience with Blue World Pools purchasing a new pool. Rob and his team were informative, experienced, and a pleasure to do business with, very smooth transaction. The variety of pools is great and services are rewarding instead of hindering.

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    Customer ServiceSales & MarketingBilling

    Reviewed April 11, 2024

    I have had a pool since 2016, I hit a financial crisis and I was not able to pay on my pool. I asked them to take the pool back in 2018 and they told me no that they do not do that instead I find out that a UCC-1 lien was placed on my property. Years pass and I received a call a couple of months back and here we are 2024. I have not heard from them since 2019 or 2020. I can't remember. I do not take kindly to threats that affect my family. I was told if I did not pay the arrears from missed payments and that if I did not start making payments that they would force me to sell my home, take my tax returns or take any assets that I have.

    I live in Texas and they can not garnish my wages due to Texas law. I did not put up any collateral due to my home was under a mortgage at the time of the sale and is still under a mortgage. I have replace everything but the shell of the pool. Please I warn everyone to please read the fine print before signing anything with this company. Also beware. They use Above Ground Pool Gurus as an alias due to all the reviews BWP gets.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 8, 2024

    Justin had great customer service and was very helpful..Can't wait to enjoy our pool this summer after necessary repairs are done. Again great customer service and if I need to I will be contacting Blue World for future needs.

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    Customer ServiceSales & Marketing

    Reviewed April 6, 2024

    I would like to give thanks to Rob **. The Director of Customer Service. He took the time to listen to my Health issues and given us a great discount on Our purchase of a Classic pool. He was great and we look forward to our new pool.

    Thank You,

    Future Owners

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    TechMaintenanceStaff

    Reviewed April 5, 2024

    Absolutely amazing service. They have provided lots of family fun!! I would recommend this company to anyone. They upload videos of all maintenance and troubleshooting, just in case you misplace papers as do I. Lol.. They have contractors in many states. Thank you!

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    StaffHonesty & Transparency

    Reviewed April 3, 2024

    From the beginning of meeting with someone to discuss different options for pools to the purchase was an easy process. Now being 2 years out from purchase, still no complaints. Very friendly, honest people

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    Customer ServiceCoverageStaffTransparency

    Reviewed April 3, 2024

    Updated on 03/29/2025: Blue World Pools will stay committed to you after your purchase. It's been well over two years having this awesome pool and they treat me like the first day. Phone customer service is amazing. You will not regret getting a Blue World Pool. You will be comfortable and cool and treated well.

    Original Review: I love my Blue World Pool! I have never had a problem and it is perfect. The customer call in line is so simple- like when buying a pool cover. They access my records and are so friendly. The team that installed it was so nice and did such good work. Sincerely, Jeanette ** John **

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    Staff

    Reviewed April 2, 2024

    Pool is amazing! 4 years and going strong! No issues! Full family fun! Love this pool and amazing value! My kids enjoy the pool all summer, as we have no community pool or center. It has saved the day!

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    Customer ServiceTechStaff

    Reviewed April 1, 2024

    Great customer service and they have no problem answering my questions. We love our pool every summer and it's easy to maintain. It was nice that they installed everything in one day and was very knowledgeable.

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    Customer ServiceStaff

    Reviewed March 29, 2024

    Good customer service. Nice pool. Have had a few issues since 2019 when it was installed but the people I have talked to have been very helpful. Was a little hard to get ahold of during Covid but who wasn’t.

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    Customer ServiceStaff

    Reviewed March 28, 2024

    We love our pool!! Blue World was very easy to work with. Set up was easy. Customer service is always friendly and helpful! We have loved our pool for 3 years now! It is easy to maintain and still looks brand new!

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    Customer ServiceStaff

    Reviewed March 24, 2024

    Our experience with Blue World Pools was perfect from the fist phone call to installation. I highly recommend this company for anyone’s pool needs. Everyone was responsive and made the whole process easy as pie!

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    Reviewed March 21, 2024

    Blue World Pools has been wonderful to work with. My husband is a Disabled Combat Veteran with a spinal crush injury, we use the pool for aqua-therapy. Additionally, we have six children in multiple sports that use the pool for training and recreation. This addition to our household offers everyone a way to relax and interact that we would not have without it. This was a great investment for our family!!

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    Staff

    Reviewed March 19, 2024

    I highly recommend this company, excellent pool, service, set up, products. If you are on the fence about getting a pool you definitely want to use this company. This is the 2nd summer to use our pool and we love it.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed March 11, 2024

    Blue World Pools made an appointment a week or two ago to meet with me, at my home, to demonstrate and potentially sell our family a new swimming pool. The sales representative did not show for our 11:00AM appointment. I waited an hour and called the customer service line to ascertain why the appointment was missed.

    I was told by a customer service staff member that the appointment was double booked and that they had proof that they had called to try and let me know of the conflict so it was my fault that the appointment was missed and they would reschedule. I asked to speak with a supervisor and was again informed that they could prove it was me who was wrong for missing the appointment as Blue World Pools had attempted 5 times to call me and reschedule the appointment that had been on the books for at least a week.

    I had to check my call log as I had not recieved, to my knowledge, any such calls. Blue World Pools, did call 4 times on Sunday, while I was flying home from vacation, and 1 time today well after our appointment should have been met. None of these calls actually made it to me, as such, I was at the appointed place and time for the appointment. I'm a retired military officer, being where I am meant to be when I am meant to be there is important. An apology for the missed event would have gone a long way towards correcting the situation but informing me that it was my fault and that Blue World Pools could prove it was my fault that the appointment was missed is unacceptable. Last time I checked, I was the prospective customer, not the entity trying to sell a product and service. As a consumer, my business and future purchases, not proving that I am at fault for a missed appointment, should be the focus.

    I suppose that I should be happy though, Blue World Pools Customer Non-Service saved me a lot of future headaches this morning by representing, that at their company, customers are second to making certain that responsibility for mistakes are the customer's not the company's fault. There are a bunch of companies out there selling this same type of product and services, don't repeat my mistep, take your business to someone that is invested in keeping you as a customer rather than doing business with someone that just wants to prove that you, not the company, is wrong when mishaps take place.

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    Reviewed March 8, 2024

    I was looking for a while to get a pool and so happy that we got Blue Word pools, very nice people and we’re having a lot of fun with the family and grandkids. I will definitely recommend Blue Word Pools, inc.

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    Customer ServiceTechStaff

    Reviewed Feb. 28, 2024

    Very good company to work with. They came out and described the pool to us and set up the account and insulation date. The installers were on time and did a very professional job, customer service has been great to deal with.

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    PriceMaintenance

    Reviewed Feb. 28, 2024

    Have had the pool since 2008. Energy efficient and low maintenance. Using bleach instead of chlorine is definitely cheaper and works great. The self vacuum makes clean up easy. My family and friends enjoy our pool every summer.

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    Punctuality & Speed

    Reviewed Feb. 23, 2024

    We were able to upgrade to the Mid Level pool and it is Awesome. We have had multiple pools in the past and this one is the best by far. They squeezed us in to install in early July so we could get usage out of the Pool when our grandkids came for their summer visit.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 2, 2024

    Experience wasn't bad as far customer service however we had a rep come out approve the location for pool..explained the deck plans. Built deck to accommodate pool location and installers came to put in and wouldn't install where previous flags were marked. Additional money to level more...first year we were excited to just have a pool...3 years later...the pool is sagging...not level.. pool pump hook up crack side of the pool where the pump was installed.

    Landscape bricks are crack and the location gets no sunlight and was installed at the very back of yard line. Would be nice to send someone out to okay the pool location that knows what they are talking about. However 3 years later we are having to find someone to relocate our pool. Never had one done before. Learning experience but for 12 grand for an above ground pool. Highly disappointed. Future troubleshooting for your company. Dont like how it was organized and lack of knowledge for the process.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 31, 2024

    Made installing a fast and easy process. All of my questions prior to installing and also during and after installation were answered. Everyone was courteous, workers and telephone operators. Highly recommend.

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    TechStaff

    Reviewed Jan. 24, 2024

    Blue World Pools came out and got my pool in and going in no time. Great company and great installer. They did an awesome job. And pool is great. Kids love it and we do too. It's a great addition to the house and for everyone. :)

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    TechStaff

    Reviewed Jan. 24, 2024

    When Blue World Pools came out to show us their product, they were very knowledgeable! Representatives was able to answer all questions we had. I would recommend blue world pools to anyone looking for a great above ground pool.

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    Punctuality & Speed

    Reviewed Jan. 22, 2024

    Blue World Pools was easy to work with, they got us approved fast and got our pool installed. The pool is top quality and we love it! Not to mention it is easy to manage and stays CLEAR! Thank you Blue World Pools!

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed Jan. 18, 2024

    Product is decent, at best. Part broke in the winter after pool was winterized as per their written instructions. The plastic PVC pipe had no water in it, and yet it shattered in the cold, a manufacturers defect, obviously. When spoke with service department, was given the run-around. They have TERRIBLE customer service. Filed a complaint with the Better Business Bureau over their poor service and vague promises.

    Make sure you document everything in writing when dealing with these people. They said everything non-parts related is covered under your home owners insurance, not their warranty. They refused to fix their damage and did not call me back. Very poor service from these people. We have had nothing but incompetent installers and customer service representatives.

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    Staff

    Reviewed Jan. 17, 2024

    Good quality and great installment by the staff and team was very helpful and very timely and they are so helpful to us. And our kids love their new pool and this has been a get decision for our kids and family fun in the spring and summer time.

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    MaintenanceStaff

    Reviewed Jan. 4, 2024

    Very professional, and went over instructions in detail.. Little to no maintenance required to maintain the pool... The grandkids love the ion system because their eyes don't burn... I love it because I don't have to purchase chlorine to keep it clean.

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    Sales & Marketing

    Reviewed Jan. 3, 2024

    Very happy with everything. Easy people to work with. Would definitely refer people to them. Couldn't ask for a better installation crew. Every one from the sales person to the office people were great.

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    Staff

    Reviewed Dec. 20, 2023

    Blue World Pools has been awesome. The installer that installed our pool done a jam up job and we are very happy with our new pool. We haven't had a problem since it's been installed and it came with all the parts that was needed.

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    Sales & MarketingStaff

    Reviewed Dec. 13, 2023

    Great experience with everyone involved with purchase of my pool. Very helpful and nice. We had a great sales person, we had a had a great scheduler and our installer was amazing, friendly and very informative.

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    Customer ServiceCoverageMaintenanceStaff

    Reviewed Dec. 11, 2023

    The pool itself was wonderful. The installation awful. We were replacing a previous older pool and had a completely flat surface, a bit smaller than the new pool. The installers added sand which had been delivered previously. The weather had been rainy and the sand was wet. They left deep ruts and tire tracks in the sand, so after installation the bottom had deep ridges and ruts! Deep enough to trip over!! We contacted them several times and finally they sent someone out. Said there was nothing they could do to improve it. The steps float and bob around since the suction cups on the bottom don't have a smooth surface to adhere to. Over $20,000 for a pool and we feel cheated!! Terrible customer service!! Also, a cap was broken on a support post and we were told they would send us a new one (after several conversations) but never did. Just would like the ground level!!

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    Sales & MarketingPunctuality & SpeedStaffRates

    Reviewed Dec. 9, 2023

    Would fully recommend. If interested in above ground Blue World is way to go. Great sales man, professional installers and pool is great. Love it. Can’t wait till summer to jump back in and enjoy it. Very beautiful and the ionizer is great. Keeps it so clean and blue. Highly recommend.

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    Staff

    Reviewed Dec. 5, 2023

    We are happy with the pool that we purchased from Blue World Pools. They were very helpful in getting us a fabulous pool. We enjoyed it this summer to the fullest. The pool looks good and the installers were very friendly.

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    Punctuality & SpeedStaff

    Reviewed Nov. 29, 2023

    Bought the 27’ classic pool. Installer was very fast and professional. Only issue is a sharp object (rock) is trying to penetrate the bottom of pool liner. Other than that, the pool is perfect, awesome quality.

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    TechPriceRatesHonesty & Transparency

    Reviewed Nov. 14, 2023

    Charged me double the price after financing. Went from 27,000 to 57.000 dollars for 11 years. Not a good company to deal with. Will lie to you so make sure you read every little detail in the contract or they will get you.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 10, 2023

    Salesperson was great. Installers were friendly and professional. No issues with installation. Winterizing we needed some help. They helped with a service call. Service call walked us through the process, and we were able to complete winterizing the pool. I have enjoyed working with this company.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 9, 2023

    I was having trouble winterizing the pool, little did I know I was missing a piece. I called the service department and was helped immediately. It was quick and easy. He was able to explain everything very thoroughly.

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    Staff

    Reviewed Nov. 8, 2023

    This company did exactly what they said they were going to do. Installers were friendly. You will have work to do yourself so be prepared. Pool stayed clear and pretty for the summer until I winterized it.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2023

    No problems, pool stays clean and clear with little chemicals. Easy fix to maintain. Customer service was easy to get ahold of and were very helpful. Easy to winterize and should be easy to start up again.

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    Punctuality & SpeedMaintenance

    Reviewed Nov. 1, 2023

    We have enjoyed our new Blue World Pool. It was set up quickly and we had the whole summer to enjoy it. The copper ionizer makes maintenance a breeze! Our water was crystal clear all summer and with the ionizer we were able to know the temperature of the water every day.

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    Customer ServicePriceStaffRates

    Reviewed Oct. 29, 2023

    I purchase a Blue World pool in July and the salesman was excellent and very knowledgeable about the pool. He provided us with pricing and financing information. When he called his supervisor the financing information was explained again. They inform us of the total price, interest rate and how many months we will be set up for. However, when it came close to the installation date. We were offer a bigger pool with a lot of accessories. The price was lower, the interest was lower and how long we will be paying on the pool was shorter. So, I was truly please they offer us a much bigger pool at a lower price and a good interest rate. Although it took a little longer to get my pool, I was very pleased with the outcome. The installer was also excellent and knowledgeable about the pool and they even provided me with their phone number in case I have any questions.

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    Punctuality & SpeedStaff

    Reviewed Oct. 26, 2023

    Very knowledgeable and understanding they help me from the beginning to the end. And installation was a brief they did it very fast. And they took their time. They didn't rush thru it. My whole family loves our pool.

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    Customer ServiceStaff

    Reviewed Oct. 24, 2023

    The installation and buying process was very easy and we love our Blue World Pool!! The finance was easy and getting in touch with customer service is always easy and they are very knowledgeable and helpful in whatever questions or concerns we have!!

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    Reviewed Oct. 23, 2023

    Guy that installed my pool was great, he was on time and explained everything, he cleaned up the trash after he was done and made sure I understood the steps need to start and close the pool. Overall a great guy.

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    Customer ServiceMaintenance

    Reviewed Oct. 22, 2023

    We worked with Blue World Pools. Although the install took longer than originally planned the company communicated with us the entire way. They were respectful and reassuring even when issues rose with installation and a leaking liner. They did not stop working with us until all the issues were resolved and they followed up until we were happy with our pool.

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    Staff

    Reviewed Oct. 21, 2023

    Nice product, love it. My family and I have really enjoyed it. The installation crew was very professional and determined to get it in in a timely manner. They worked through rain showers to make sure they completed the work.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2023

    We enjoyed the talk before buying the pool, process during it been setup. They would call and check on you and see how the process was going. When the pool got set up you have to call company with installer to say that it was set up.

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    Customer ServicePricePunctuality & SpeedRatesCommunication

    Reviewed Oct. 19, 2023

    Shipping was quick! Issues were fixed promptly! I found this company online when shopping around and they had a great deal. Process was smooth all the way to the end. Answered all my questions. Keep me informed along the way. Multiple options at various pricing. Great customer service. Overall a great experience.

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    Punctuality & SpeedStaff

    Reviewed Oct. 18, 2023

    I'm very happy with the above ground pool that we bought from Blue World Pools. The installer was amazing and I have really enjoyed the pool! The process was fast and the pools was ready in one day! It is sturdy and we love it!

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    Reviewed Oct. 17, 2023

    Great people and great people that installed my pool have pool put up within 3 weeks of ordering it. They put the pool up in less than 1 day. All product come in the box with no issues on any parts....

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    Customer ServiceMaintenanceStaff

    Reviewed Oct. 17, 2023

    Blueworld Pools did a fantastic job on my pool. I would completely recommend this company. They have great customer service and the installer was extremely helpful in explaining how to do the upkeep and maintenance.

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    Staff

    Reviewed Oct. 13, 2023

    We love our new pool. It was a great summer of fun. We would definitely recommend this company. We had great installers that helped us all summer when there were questions. They offered available financing.

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    Customer ServiceStaff

    Reviewed Oct. 12, 2023

    Everyone at Blue World Pools was great. They responded to my concerns and questions immediately. They showed up and time and completed all work in a timely manner. Everyone was friendly and professional.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 12, 2023

    I have been blown away with the customer service from Blue World Pools from day 1! It was not a fast moving process but I would be more concerned if it was rushed. The installation people were very communicative and flexible (gotta be flexible with Midwest weather). Couldn't be happier!

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 8, 2023

    Recently my partner and I purchased the Classic 27' round pool. It started with filling out the form to set up an appointment with a sales representative. This process was straightforward and relatively swift. The day prior to our appointment the sales rep contacted us to confirm the appointment, and then the day of the appointment the sales rep kept in contact with us letting us know his ETA. He was really nice and professional the entire time. He walked us through the types of pools offered, the filtration system and pump, and measured our yard where we wanted the pool to go just to be sure it would fit, and not once did we feel pressured into making any purchases.

    Once the purchase was made, we received a call from Blue World to set up a date of installation. Like other reviewers on here state, some of the customer service staff need a refresher on how to be when they are talking with customers. The ones who actually came and installed the pool were great. They were kind and very professional. It took them only around 5 hours to install the pool completely. They did a very good job with it and kept us in the loop the entire time. They were also very knowledgeable and told us we could always give Blue World a call or reach out to them if we had any questions. My partner and I are overall very pleased with how the process has gone. Sadly, we have not been able to use the pool due to the late season install but we are both looking forward to opening it up next season.

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    Customer Service

    Reviewed Oct. 5, 2023

    They arrived on the date they said they would. They said the pool. Some mess was left behind, but it turned out fabulous. Whenever I have had a problem, their customer service people have taken the time to walk me through the steps I need to take to get it solved.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 4, 2023

    We had a great experience from start to finish when purchasing our 24 ft above ground swimming pool. We made an appointment for an assessment to have a Blue World pool put in. They came on the scheduled day and gave us a presentation on the Blue World pools and we were very impressed so we decided to buy one. The pool was ordered within a week and we received a call to have the appointment set up to get the pool put in. The man that came and set-up the pool did it all in one day. After he completed the insulation of the pool, he explained everything to us on how everything works.

    We are very satisfied with our Blue World pool. We have not had any issues at all. We love it. We only add two gallons of regular Clorox a week. We test the water by putting the strip in the water daily and have had no issues with our pool at all. The ph, alkaline and copper have been within every day since we got the pool put in. My grandkids love this pool including my husband and myself. Blue World Pools did a great job.

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    Punctuality & SpeedStaff

    Reviewed Oct. 4, 2023

    We had to wait a while for installation because they were behind but once they got here it went smooth and quick. They worked diligently to get our pool installed. Leveling the ground, paying sand, sidewalls, liner and all. When they were done they cleaned up their mess and left our place the way they found it. Very nice guys and informative. Answered all our questions.

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    Customer Service

    Reviewed Sept. 29, 2023

    We love our pool. It have been the easiest pool to keep up. It stay so clear. Customer service has been there to answer my questions. It’s very sturdy. My grandkids love it. I love that we don’t have to put a lot of chemicals in it. We just put a gallon of bleach a week in it, and it stays clear and balanced.

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    Reviewed Sept. 28, 2023

    We got out our pool at the end of the season and even with the crazy rainy, hot weather they got it down in a timely manner and kept us in the loop through the whole process!! And answered all of our questions.

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    Customer ServicePunctuality & SpeedRefunds & PayoutsBillingTimeliness

    Reviewed Sept. 26, 2023

    Hello to all who read this. Back early July 2023 I purchased an above ground pool. I gave a down payment 1000.00 unfortunately I was unable to get the pool. Since July I have been trying to get my refund. I emailed an associate that they were working on getting my refund. We are heading into October and still no refund. They sometimes respond to my emails and sometimes they don't. I called no answer. I have faxed a form they mailed to me and still no response. All I want is my refund.

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    Reviewed Sept. 26, 2023

    I sat on my deck and watched them Dig the ground. Make sure everything was level, It's not easy my backyard is a downhill slope, They made it all nice and level, They put the pool together, They did an awesome job putting all the pieces together, The pool is up filled with water and it is beautiful. I love my new pool.

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    TechStaff

    Reviewed Sept. 25, 2023

    It took from July 2 to September 21 from the time we signed the contract until the time the pool was installed. The installation crew was very helpful. We went with the Classic 15' pool. We are enjoying it into the fall in North Florida.

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    Sales & MarketingStaff

    Reviewed Sept. 24, 2023

    We choose to have a show pool installed by Blue World Pools. The salesperson was so very friendly and reassuring. She answered all our question. It took a while for an installer to come. I'm guessing our remoteness was a factor. When Manny came he was very professional. We couldn't be more happy.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 21, 2023

    They were very helpful in purchasing and all the installation procedures. If you called them with a question or problem they were quick with the answer or if they didn't have it they made sure to get you the person with the correct answer.

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    Staff

    Reviewed Sept. 21, 2023

    Gary, the pool installer, showed up on time and completed the job by himself in one day and with professionalism. I would recommend Blue World Pools to anyone. We have had easy financing. We went from the Midline Pool to the Classic Pool and it is awesome.

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    Reviewed Sept. 20, 2023

    My pool buying experience was a pleasurable one, everything that was promised and more. Thank you Blue World Pools, we love our pool. If we move we will definitely buy another pool with Blue World again.

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    Sales & MarketingStaff

    Reviewed Sept. 20, 2023

    We are happy with our purchase of a pool. Great quality and lots of fun for the family. Only issue is the sales pitch needs to be more accurate. I was sold on not needing any chemicals but the installers informed me otherwise.

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    Staff

    Reviewed Sept. 19, 2023

    The process was easy and everything explained to us before hand. The install went smoothly and we are truly enjoying the pool. Only downside is the instruction manual is not very detailed, so not helpful for a first time pool owner.

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    Customer ServiceStaff

    Reviewed Sept. 14, 2023

    The company was very thorough from start to finish. Installation was done by one person who was a powerhouse and he had the pool done in 2 days. He was personable and fun to work with. He also made sure to follow up several times to make sure we were all set. We are very happy with the whole process and have used the pool almost every day since.

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    Customer Service

    Reviewed Sept. 13, 2023

    Great people there with you every step of the way, will not pressure you into anything you do not want. Always just a phone call away. The family that came and put my pool up was great, I was their 485 pool install. Would recommend to anyone.

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    Verified purchase
    Customer ServicePriceMaintenanceStaff

    Reviewed Sept. 12, 2023

    Blue World Pools products are better than any others out there! We are in love with our pool and it’s low cost and maintenance for upkeep. Customer service has been extremely helpful in all aspects. They also back and warranty all of their products. They are easy to work with and extremely helpful and polite!

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    Customer ServiceSales & MarketingFollow-Through

    Reviewed Sept. 11, 2023

    Everything from sales to installation was perfect. I have since ordered additional items from Blue World (Power Ionizer and caps). Everything came as promised. Customer Service for parts and support could use improvement. I have spoken to a couple of people that in my opinion should go do something else. However, most of the CS people were great (Justin was best). So overall it's a thumbs up from me.

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    Staff

    Reviewed Sept. 9, 2023

    Pool is nice. Really big and large enough for our family of 4 to be in at the same time. Installation team was absolutely awesome. Came to get the job done and was very professional. One recommendation, get your own financing.

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    Verified purchase
    Staff

    Reviewed Sept. 9, 2023

    Had a few issues getting pool installed because of weather. But so far I'm very pleased with Blue World Pools as well as the employees and installers! Thank you Blue World Pools and staff for making my dream of having a pool come true!

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    Customer ServiceStaffTransparency

    Reviewed Sept. 7, 2023

    Excellent customer service and a great installation. The technician was very informative. They keep us updated throughout the entire process. Very happy with the purchase. Would recommend them to anyone.

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    Customer Service

    Reviewed Sept. 5, 2023

    I was told the pool will be put up in three weeks and that was in May and the pool was put up at the end of August!! Each time I called I was given the runaround and was told something different every time.

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    Staff

    Reviewed Sept. 4, 2023

    We are enjoying our pool so far. They set it up in a day. It’s easy to clean. We have received help every step of the way if needed. This was a good purchase so far. The pool is really big and can hold lots of people. I’m hosting my son a pool party for his birthday next week. I'm super excited.

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    Staff

    Reviewed Sept. 3, 2023

    We had an excellent experience with everyone we delt with in office and our installers we fantastic. Very hard workers, very professional and pleasant to work with! The installers were completely done in 10 hours. We were amazed to say the least! Loving our BLUE WORLD POOL!

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    Customer ServicePricePunctuality & Speed

    Reviewed Sept. 1, 2023

    My recent ex husband and I bought a pool from them and began to have a few issues with the pool and this company has the worst customer service experience. The worst!!!! We went to sell our home. Need a payoff quote and again took their sweet time and the nastiest customer service. No respect for the customer at all. Needless to say I'm still waiting on the payoff about to come through to the title company, the title company called me to tell me they were still waiting for a payoff amount and how rude and nasty they was to them as well. I'd never ever ever recommend BLUE WORLD POOLS!!!! I wouldn't give this company your time or day. Overpriced and very rude!!!! Better companies elsewhere.

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    PriceStaffRates

    Reviewed Aug. 31, 2023

    The price was great, the set up was fantastic. Our pool went up in one day. The pool is just what we wanted. We are very happy with the product and service we have received from Blue World Pools. They are a great company to work with.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2023

    Love my pool. I have a little problem with the cloudiness, but I need to work on that. Other than that it’s been a great pool and I love everything about it. Whenever I call for help their customer service is more than willing to help and my installation went without any problems and the guy did a wonderful job and explained everything. The vacuum that came with the pool does a wonderful job.

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    Sales & MarketingStaff

    Reviewed Aug. 25, 2023

    We ordered an above ground 24 foot pool through Blue World Pools. They exceeded our expectations in the materials used and work performed. We had a "no pressure" meeting with a sales representative. They want to be sure you are satisfied.

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    Staff

    Reviewed Aug. 24, 2023

    The installer explained about opening pool in detail. I videotaped him telling me what to do and why. Just not an installer he was very knowledgeable!!! Thank you! He made sure the area was level. And that the pool was in the right spot!

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    Customer ServiceSales & MarketingPriceMaintenanceStaff

    Reviewed Aug. 23, 2023

    My experience with Blue World Pools was a little rocky, customer service needs training on customer etiquette, however the sales rep and installer were great to work with. I purchased the classic and I’m very satisfied with the product, a little pricey but worth the reward on a hot day. The vacuum is amazing and the pool is very low maintenance.

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    Staff

    Reviewed Aug. 22, 2023

    The installer and his crew was very professional, friendly and knowledgeable about installing the pool. They completed the work in a timely manner and cleaned up all the trash. The installer answered questions we had and showed us how to operate the the pool.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2023

    They are very professional easy to work with, and a Great Company. Russell ** went out of his way to make it an exceptional experience for us. Every question I had all I had to do was call them and they would answer or call me back. Thank You so much Blue World Pools.

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    Staff

    Reviewed Aug. 18, 2023

    Our family just got a pool from Blue World Pools and we love it.. The installer (Paul) that came to our home was awesome. Paul walked my husband through everything that needed to be done when the pool was finished being installed and gave us his business card in case we had any issues. Love the service. Don't find service like this anymore..

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    Reviewed Aug. 18, 2023

    The installation was a bit challenging but the workers kept at it and saw to every detail. I had to take down our existing pool after thirty years and also remove most of our existing deck as it went all the way around. We had just enough room to fit the twenty-four foot classic model into that space. The intakes on the bottom of the pool combined with the skimmer really keep the water extra clean.

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    Reviewed Aug. 17, 2023

    We received our pool four weeks after purchase and we couldn't be happier! Installation went great too. The entire family including the dogs love it!! No regrets here! We plan on using this every summer for the next 15 years!

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    Staff

    Reviewed Aug. 16, 2023

    Once we ordered the pool a installation company contacted us on a delivery and installation date. Installed in a few days. Everything was explained on how to treat the water and how to operate the pool pump. Pool warranty was discussed and if we had any problems to contact Blue World Pools and they would take care of it.

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    Sales & MarketingStaff

    Reviewed Aug. 15, 2023

    Talking with the salesperson was an experience. It was a very fantastic experience. Working with the finance and sales personally was wonderful as well. Easy process. Finally the installation. The installer went above and beyond to make sure we knew what we were getting and where we wanted it installed. Perfectly set the pool up in a very timely manner and was very polite the entire time. Showing great respect for my property and myself. Could not be happier in my experience.

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    StaffHonesty & Transparency

    Reviewed Aug. 11, 2023

    The installation went smooth. The installer was honest and explained everything and answered every question we had. He showed us how to operate the pump and didn't leave us with anything that he didn't already explain.

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    Staff

    Reviewed Aug. 11, 2023

    The pool is great. The people are very happy to help when you them. The pool is very good quality. The service is great. They are concerned if there is a problem and help when needed. There is no keeping up with it. Water is clear and clean. Love it. Happy that I bought it. I would tell everyone to get one..

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    Sales & MarketingStaff

    Reviewed Aug. 11, 2023

    Everything we researched was on point, from the sales rep to the finance dept to the men who did the install. Each went beyond to answer any questions we had, the end product was exceptional We are very excited to say we have a Blue World pool.

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    MaintenanceStaff

    Reviewed Aug. 10, 2023

    We got a free upgrade to a larger pool and some added items free. The installation crew arrived when they said they would and they were very professional and knowledgeable. They went over all the startup and maintenance steps with us twice in addition to written instructions and a link to a website with videos.

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    Staff

    Reviewed Aug. 10, 2023

    Blue World Pools went above and beyond my expectations. I highly recommend them. They helped me out in a lot of ways and answered all my questions. Pool was installed very nicely and looks great using a lot.

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    Reviewed Aug. 10, 2023

    Video thumbnail
    Blue World Pools is a great pool to get. They are very efficiency and professionally about putting the pool up and getting your pool ready to be installed. They were pretty much on time. They were here and they graded my yard where the pool was gonna be set up at. Also, they had the pool pretty much set up good. It took them a little while, but it was only two of them here. But it's a great pool. You don't have to put any chemicals in it or anything. The only thing that you have to put in it is Clorox once a week. No chlorine, no other chemicals, not unless your pH is high or low, then you might have to put a little pH in it. But it saves you a lot of money in the long run because you do not have to buy chlorine and all them other chemicals to run the pool. And you also don't have to run the pump all the time. It only has to run like maybe 12 hours a day. It's a great, great pool. If you want one, you need to get in touch with Blue World Pools because it's a great pool.
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    MaintenanceStaff

    Reviewed Aug. 9, 2023

    Very nice people. Great pool. Is low maintenance. It’s been a lot of fun in the few weeks that we have had it. It only took a few hours before it was ready to go! The installer showed all the general care too.

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    Customer ServicePricePunctuality & SpeedOnline & AppRefunds & PayoutsRates

    Reviewed Aug. 9, 2023

    When the salesman came to our house to go over the pool, he showed us examples of materials used. The liner he showed us was much thicker than the actual liner installed. I was told I would receive a call to schedule the install in 2-3 weeks. After 3 weeks and no call, I called them and they claimed to have never received our paperwork. So they "upgraded" us to the deluxe pool. It was supposed to be upgraded everything. I would hate to see the material they use for the other pools.

    We were told we could use the gift certificate they gave, us as a gift, on their website. I later find out there is no website. I'm supposed to call them and they will let me know what they have. I don't know about you but I like to see what I am getting before I get it. The vacuum doesn't work very well either. In my opinion the pool is not worth the price.

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    Blue World Pools Company Information

    Company Name:
    Blue World Pools
    Company Type:
    Private
    Year Founded:
    1982
    Address:
    9120 Double Diamond Suite 4925
    City:
    Reno
    State/Province:
    NV
    Postal Code:
    89521
    Country:
    United States
    Fax:
    (800) 533-5170
    Website:
    blueworldpools.com