Blue Haven Pools & Spas Reviews

When we decided to put a pool in, Blue Haven was the only one that was responsive to coming out and doing the work. They had gone through a management change in the middle of working through it. With the older management, we ran into some issues. But I talked to one of the major players in Blue Haven and he assured me that things were being worked out here in Fort Worth. The group that took over afterward was great.

Blue Haven gave us a better plan for the money. Also, the designer was good at designing and coming up with something creative for our backyard, which is a bit unique. She took in the yard into account to build the actual pool design rather than just trying to fit in some sort of kidney or something that's pre-formed. We started at the end of 2019. I asked if they would have any issues with supply chain materials. Blue Haven looked at me like I was crazy. And when things didn't happen, it was, “Oh, it's supplies and materials and we can't get coping," forever. And it’s, “Can’t get plaster,” forever. We tried to do everything all together to this designer. They said she made a great design but was terrible at everything else.

We allowed Blue Haven to do the initial design. Once we had seen the initial design that was proposed, the designer was more than happy to work with us to come up with the final design. We sat in his office for three additional hours getting it set up the way we wanted. They were very accommodating to us. The construction team was professional and easy to work with. We got LED lighting and UV lighting filtering. Both have been my favorite features.

I was gonna go with somebody else, but Blue Haven could get it done three months faster. Their lead time was the fastest when I wanted to do it. Also, they communicated well. But they're too expensive. Also, I'm not crazy about some of the things in the pool and how the tiles look. Other than that, it's a nice, decent job.

Blue Haven's designer did well. I got all the help I needed with my pool plan. But the contractor they used to dig the hole cracked my concrete. Blue Haven refused to fix it. I had paid about $7,000 to have all that concrete work done and now it's ruined. Also, I was pretty clear when I said, “Okay. I want a pool, but I need a pool for a lazy person," and so he recommended this different filter that I paid extra for. However, the kinks hadn't been worked out on it yet. It ended up taking a ** on me and I had to get another one. My pool was all eaten up with algae because of that pump for a while. Other than that, I recommend one of the newer versions of that pump. Try Blue Haven out and see what they say.

We built the pool during COVID and the only issue we encountered was when Blue Haven was ordering all the parts. There were a lot of slowdowns and a lot of stuff going on. I talked to the top guy there and he said he had been doing this for 20 years and never seen orders backed up. But it was great dealing with the construction team. The crew was diligent and completed on time.

We did everything that Garth, the designer, designed. Everything went perfectly. The crew did a great job. The overall foreman was outstanding. I had his personal phone number and I called for any questions, and he got it fixed. Everything's good. Blue Haven started construction in August and the first time that heated the pool and did it was Christmas Day. So, it was quick. I had an inground liner pool and they had to demo it out. Now, that I've got this pool, the maintenance is a lot less and I have a lot better filter system. I wanted less maintenance and something that I can do without having to call a pool guy all the time. I've had nothing but great stuff going on. I love the pool.

We had our pool built in the middle of COVID so we knew there were supply shortages and labor issues. The construction took almost five months. There were manufacture defects in the stones that we had ordered and waiting for the new pieces to come in took a while. So, we went at least six weeks with several stones missing from the waterfall wall. Then, scheduling for the last bits of cleaning, concrete pressure washing, the sealing of the stones around the pool, the final pressure washing and cleaning of all the tiles and things of that nature took a while. A lot of it was weather-related since our pool was done in December. But that wasn't Blue Haven’s fault.

Our pool is a rectangle. It has a spa, waterfall and bubblers. We have some issues, but they're working to fix them.

Blue Haven's reps were communicating even in the initial phase of getting out to quote the job and how long everything would take. And we weren't getting good communication from anybody else. So, the process was pretty clear as far as the expectations in how everything would go. We went back and forth with a couple of different iterations of defining what shape we wanted, how big we wanted the pool to be, and where we wanted things moved around. So, it was free for us to customize it and as well as in making recommendations along the way.

It was a good experience with Blue Haven. With the financing team, it was easy and fairly straightforward. I worked with their designer. We came out and looked at the space. We had a very small backyard, so we were wanting to optimize as big of a pool as we could get. But then we also have easements and utility boxes. There are certain regulations, our pool wall couldn't be within this many feet and they were very helpful with making sure that we were meeting the building code and following all rules, and then working with my HOA.

My design consultant was Brandon. He came in and he was very professional. He brought his project manager at the time. Chris was very professional and flexible. He took my vision and put it on paper and gave me some ideas that I wasn't thinking at the time and made it better. He provided a great design. It was exactly what I had in mind. So he was very good. I was able to add a spa right before they were about to start the project. Chris was able to make that happen without any issues. The pool came out a lot better than I thought, especially the back wall with the waterfalls, the way that it’s raised and you can see it from the house. It was just like I envisioned it. So he took my suggestions to heart and tried to stay within those boundaries, respecting what I wanted. It all came perfect without any issues.

The construction crew was receptive if we had any issues. They had to go around our yard and make some routes. But they kind of kept to the routes that were there, so they didn't destroy our yard too bad. I would highly recommend Blue Haven to anybody.

Blue Haven's pricing was not bad and the salesman was great. He knew what he was doing and he was the one that designed the pool. But then he left so we just got thrown out to the wolves. I didn't know who to contact, who was going to call, and who was responsible for anything. There was passing the buck and a lot of pointing fingers. Then during the construction, most of the crew didn't have a drawing of even the plan of the pool. Most of them just said they were told to go do the job and I had to watch everything they did. I had to double check everything and I had a constant headache. The whole process took seven months, from start to finish, and in the end, it's a fine pool. But they didn't put on the spotting tile on the steps like they told me they would and they didn't bring out a lot of the pool equipment when they were supposed to to clean the pool. Then, they almost put the wrong plaster on it but we caught it in time.

We started in July and the pool was done in October. The quality is great. However, we're having a little bit of an issue with some of their equipment.

The designer was super professional, very friendly and customer-service-oriented and did a great layout. We went with the spa and then water feature. There were different crews for every job but they were always friendly. The supervisor let us know what he was doing. We had to request an additional cleaning but they took care of that.

They were really on top of things. We had a problem and they had an answer for it. We had constant communication. We also loved our designer, Jeff. The pool was amazing. It turned out great. The bar was our favorite.

Working with them was pretty good. Everybody was backed up but it wasn't bad. Everything was smooth other than the permits as I didn't realize I was supposed to close those myself. Other than that, I was happy with everything. My rep Chris was great. The pool I got is dope. It has pavers, a bubbler, a bigger ledge and an ozone generator.

The designer was very knowledgeable. We walked the property together and laid out what I was looking for. He made some suggestions. There were a couple of things that I knew I wanted right away, like a sun shelf. I wasn’t sure if I wanted to go 5 feet or 6 feet for the deep end, and he gave me some good guidance on the price difference between the two. We went with 5 feet, and we’re delighted we did. It’s perfectly adequate. 6 feet would not have been any added enjoyment. He also helped me layout and design a water feature at the far end of the pool. He was very helpful on finalizing the elements that I wanted and arranging them. We have a remote control so that helps us check the temperature and the filter and make adjustments to settings and lighting.

My cousin had had a pool put in by Blue Haven and I loved the way that it looked. When we met with the people, we liked them. The designer was very thorough. He answered any questions that we had and got back to us after we had talked quickly. We love our pool. We've recommended three people to use the company. Every time we've ever had an issue, they always come out within a week or two and fixed anything that we have had any struggle with. We have had several different times where we have had some stains on our plaster, and they served out that work that they have come out every time we've asked them to. They've done an acid wash twice to try to get it fixed, and now, the company who did the plaster is going to replaster it in October free of charge.

Our pool has a simple design with a spa at the end. It flows nicely.

Blue Haven’s designer was wonderful. We were very involved in the design but she was able to bring it to life visually, which helped us make even additional decisions. She was very responsive. Everybody was asking for a pool and she was completely overwhelmed. But she got the design and the iterations back to us quickly. She was very timely. But having to go through the office to figure out scheduling and timing was difficult for us. There was supposedly a project manager assigned to the project that we never ever heard from and that was very frustrating. Once they sent a sub team out here and a Blue Haven person, that person ended up being the one that I communicated with throughout the rest of the process. But that was not the actual project manager that I was assigned. So, it was very strange.

I made the unfortunate choice of picking this company to install in the ground Gunite pool in my backyard. This is been nothing but one big headache after another. They started in December 2020 and to this day July 2022 I’m still going back-and-forth with them about the pool leaking, a broken light and issues that have been broken when they do finally show up to look at the leak. Their evaluation of the leak is to come out and do a bucket test which they’ve done. Three of them already was just causes me to have to put more water back into the pool on my dime. Now they’re saying they wanna dig up my yard to find leak going to the waterfall instead of pressure testing the line or actually getting somebody out there that is an actual plumber. They can look at everything and fix the leak once and for all. This has been a very frustrating process every step of the way.

Blue Haven's sales presentation was more thorough and complete than the other companies I called. I liked that the rep listened. Given our backyard, we wanted to go with a simple design. And that seemed to be his style as well so that was nice. I never felt any pressure to upsell anything. There were some areas where we were open to upgrades, but he didn't seem to know a lot about what was available as far as various systems. I was looking for more of an educational piece to be part of the conversation. We've never built a pool before. So, I felt that was missing a bit. But overall, it was good. And we felt comfortable by name.

The experience with the designer was good. The manager was responsive but there were a lot of delays. It was probably too much careful work. Also, there was some cement and piles of little droppings that they didn't fix after they were done. They could have cleaned up a little bit more. Additionally, their service department wasn't too friendly afterwards when we had a issue with some black mold that we got into almost right away, and started leaving markings at the bottom of the pool. We tried calling their service people for advice or for help, and they just said it was obviously pool owner error and we were on our own. So I won't lean towards them for pool service. But other than that, they're pretty good. We're happy with the pool.

Blue Haven's reps were communicative. The financing went very smooth. The only thing I didn’t like was the fact that they were slow. Because we have neighbors that have purchased pools, and they got theirs done in three months, versus ours which was six months. The problem is that we are still in a pandemic. Because back then, it was still new. Other than that, I love the pool. It’s designed well. Blue Haven did a good job, inside and out of it.

From the very minute I spoke to Ray ** on the phone inquiring about Blue Haven Pools & Spas(San Antonio), I was met with a sincere interest in finding out what exactly we were wanting in a pool. Ray came over that week and met with us, and got a feel of what my husband and I were thinking of. We both had our own idea of what we wanted and Ray helped us formulate a great design. He explained the process in detail with us, and was gracious to hear all of our concerns and ideas. Ray was also very knowledgeable and took the time to listen to our needs. As the designer he explained the steps to expect and the people that would be involved with the planning and scheduling. Ray kept his promise that he would still be available to us if we had any questions or concerns. Jon our layout guy was very professional and explained the next step to expect. He answered our questions and left his card in case we needed anything else.

The designer did everything I wanted. But then when it went to construction, it was nothing but problems. There were five different crews and hardly any of them spoke English, and nobody gave me a direct answer. The cool deck that covers our concrete around the pole is coming up in little pieces. They keep saying they're gonna send somebody to fix it. But they've never sent somebody to fix it, so I've never paid the last remaining money. They turned me over for collection, and I called them up and said, "Why are you turning me over for collection when you haven't finished the job?" They said that they're gonna finish the job but they never have. I've never heard any more and it's been a month ago.

I had a great experience with them. The pool we got is what we wanted for sure. The guy who did it, Bob, was excellent. He knows his stuff when I have any questions about anything. We've really used it a lot. It has a little tablet with it and it came with one of the Hayward Systems that's smart. I’m very happy with Blue Haven. They got it done and that was awesome.

I've been working with Blue Haven for about three years on designing and we ended up going with them. The pool is a custom design and with a hot tub. It’s a granite pool and it’s great. We had some installation issues and we are still working on it but it’s currently operating.

Working with the pool designer was great but it wasn’t a very pleasant experience with the crew. Blue Haven fired our foreman and nothing happened on our pool for over two weeks and nobody let us know that until the new foreman showed up. Blue Haven sold us a remote pool control system to operate the pump from our phone and it still does not work. And their answer is they don’t know and that they’ve sold a lot of them. I'm waiting on the rest of the pavers to sink before I call them out. There's a pallet of pavers sitting in my front yard that they were supposed to come pick up. They never did. They had to redo the retaining wall about 30 feet and when they did, they did not finish the outside of it the way it was supposed to be, and nobody has come look at that in about four months. Now, my skimmer entrance to the drain is probably an inch and a half out of level and about a foot.

The Blue Haven team was pretty courteous and prompt. There's just one thing that was never resolved with my pool and I decided to fix myself. It was a cracked tile that they never came back and fixed. Other than that, we're pretty satisfied. I like the waterfalls.

We had a pool built in Virginia in 1986 with Blue Haven. It was a great pool. Working with them this time was great. They came up with a great design. We had just a few little things here and there and it was done. It was very easy to work with them. Blue Haven has a great team. We really enjoyed working with them. They were responsive. Chris was our manager and he did a great job for us. We would do it again and recommend him highly to anyone.

I like the lighting and the Baja shelf on our Blue Haven pool. It has smart features. I have the OmniLogic app on my phone and then on my iPad, and it lets you do everything. It being wireless and able to control everything is pretty cool. The app is most helpful because I could turn the jacuzzi from wherever I'm, and by the time I get home, it's already ready to go. We made several changes while they were in the middle of building the pool. They met them. We had add-ons, and they changed it. During the pandemic, there were a lot of things that were stuck at the ports, and they did everything they could to get parts in for me and my husband as soon as they were able to. The pool’s a little stalled but that was okay because it gave us time for it to be ready for summer. They did everything they could to try to accommodate us when we needed parts and they were always answering our questions and were always very helpful.

I enjoyed working with Blue Haven. They were very helpful and they kept us informed of what was going on. It was a good experience. We love our pool. It came out exactly the way I wanted it. We signed our contract at the beginning of February and they started digging in July. Our coordinator, Gary, kept us up-to-date on the process as we were going along.

While digging the pool, one of the guys drove over the corner of my patio and he cracked it. But they replaced it. When I was designing the pool, the designer asked me if I wanted a heater and I had told him I was getting a hot tub, so I didn’t need a heater. Plus, it gets really hot here. I didn’t realize that the way the temperature works here, it gets hot, but it cools down at night. It takes the water a long time to really get warm enough to use. So I should have gotten a heater. I wish I had a little more information back then. One more thing is that the tile on my waterfall on the wall is leaking from the back. They’re planning on getting someone out here, but we're not sure if that’s still covered under warranty because it’s been a year and a half since it was installed.

The design was a very easy process to do. I like all the features of the pool, too. However, we had problems with getting certain materials and people not showing up when they were supposed to because they used a lot of subcontractors. Some things just did not go as smoothly as they should have gone. But we really liked the gentleman we dealt with. He really went above and beyond to try to make us happy. We were very happy with him.

I love my pool. It took forever to build. But I really wasn't too upset because it was in the wintertime. There was also a supply chain problem and a hurricane. I really appreciated the rep. He worked with me really well. I also went over to their office a couple of times and visited. They were nice people. I enjoyed working with them. I was completely satisfied.

Blue Haven had the best software of all the pool companies here and that gave us a good look at what we were purchasing. We did a hot tub waterfall into the pool with deck jets, with an LED bubbler and a tanning ledge. It took a little longer than expected, but the job the construction team did was great. It was during COVID, so there was a big issue with supplies and the biggest thing we were waiting on was the pavers for the deck. It took five months.

The construction folks did a hell of a job and I'm happy. However, when people ask me about Blue Haven, I say things went very well with the construction, but aftercare is horrible. I'd give them an F. Every time they come out, if it's not warranty-covered, then they're going to charge a $300 trip charge plus so much an hour, and this was before the gas prices went up. There are people that will close the pool for a third of what they're charging, but they don't care. If they're not making that money, they really don't want to come out. I made one phone call and I was not very happy with that phone call.

I liked my personal interaction with the Blue Haven sales guy. It was non-pressured, informative, thorough and thoughtful. We went with what we wanted, which was a free form pool. Everything was a little ahead of schedule, which was unexpected. Overall, it was smooth. We love our pool. I have another close friend of mine that also went with Blue Haven. They were probably six months ahead of us in the process. They were able to speak into their experience as well, that helped us come to peace with the decision to move forward with Blue Haven.

I was pleased with what Blue Haven had online and the meeting with the sales rep seemed to go really well. I understood that the process was going to take a while because of the COVID time and Blue Haven mentioned that it would take a while as far as obtaining the permits. I understood that and that was fine. But then, there was a lot of turnaround with the company itself. They lost people and they had to bring in new people. So there was a lot of halt to the process.

Our superintendent changed midway through the project and we weren't informed about that. The person who took over was bad at communicating. Our product was delayed multiple times kind of what seemed like because of this, so we kept having to reach out to the owner of the company instead of to our superintendent because he wouldn't respond to any of our contact. We had to call them back multiple times to finish the project because they kept forgetting to finish parts of it. It was months later after to get things finished. They started in early May but they didn't complete everything until almost November. Their communication needs to be improved and they need to completely finish the job before deciding that they didn't need to pay attention to it anymore. I'm still in contact with Blue Haven because the pool has settled some and we have cracking in it. We're still not satisfied.

During construction, they were leaving their garbage in my yard, they cut my PVC without asking, worker were getting sick. Truck was breaking (as an excuse when they were not showing up for work ), Most of time In and out. I hardly remember a full day of work.

I just told them the shape of the pool I wanted and they made it. The results are fantastic and it's high quality. The pump had some manufacturing issues but they've worked through those. They've been responsive so far.

The pool is the perfect size for our family. I have a family of four with two daughters, and I can't keep them out of it, which is great. So it's real functional. Blue Haven also put a slide in for us. My wife loves a tanning ledge and the girls got plenty of space. It's perfectly what we wanted. They did a great job. They had three different crews to work on the pool and the crew heads that we worked with were all very professional. They were extremely efficient from start to finish. Alan, the General Manager, was one of the best people I've ever met. If I've ever got a question for him, he got right on it. So he was very responsive. If there were any problems, he made them right. He's a great General Manager.

Their price was reasonable compared to others. Overall, it was a good process from the start to the end.

The designer was very accommodating. He came up with a professional design and fulfilled our needs. We got a peanut-shaped pool with a tanning ledge on it and it has three sheer descent falls. The installation was quick and the installers cleaned up after themselves.

I had Blue Haven Pools start to do my pool in May 2020 and finish in September 2020 and since the start I had leak in my pool, but I thought it was due to evaporation. Called them before the one-year warranty ended and they sent someone out to fix it. I had issues with my pavers where the baby fence was installed but they never came out to fix it and also issues with the screen door and roof they installed is leaking and never came out to fix it. Now a little bit less than year and a half later after blue haven installed my pool, and my pool is leaking again and where my tube goes in from my vacuum is up twisted. Also, the guy that they sent me out for pool school does not want to do anything he just want to be as quick as possible and half the stuff he told me were incorrect and also they forgot to install my umbrella collar.

I liked what Blue Haven had to offer. And it didn't feel like they were trying to oversell me. They just laid out a lot of options. And the packages that were offered were superior to the other companies. They weren't the cheapest. They weren't the most expensive. But their quality seemed to be the highest. My wife did more of the idea of stuff, but I can vouch for her that we had some plans. And they really helped magnify them into something a lot more beautiful than we would have gotten had we done it ourselves. For instance, where we put the landscape, where we put the pool itself, they advised us to put it in the back of our property rather than the front so that in winter time we don't look outside at a pool cover, which was nice, because we have a beautiful landscape behind our house. We have to walk a bit, but it is nice. It’s at the back in the corner of our property.

We had the pool and the pavers put in. It's a rectangle pool and it has a waterfall. The installers were very good and professional. Both neighbors got a pool after watching them put it in.

Blue Haven wasn't the lowest priced but I picked them because they were one of the biggest dealers and they had access to equipment and crews. Some of the other places were bogged down with some of the supply chain issues. My designer was Allan and he's an old guy like me. He was old school and does pencil and paper. But he's the one who had the vision for my pool. As soon as he said, “Why don't you do this and this and this?” That was exactly what I wanted to do. I had some tight constraints in my space in my yard and he drew up a plan and that was what we executed. I brought Sylvan out here and I showed their guy Allan’s drawing for him to understand what I was talking about. He did a 3D thing but that didn’t mean anything. I’m more of an engineering type so I’m fine with the hand drawings.

Blue Haven was a good company. From the outset, meeting Dominic, their sales lead who was here, went smoothly, down to actually having them break ground last year which was a hard time given COVID. A lot of the supply chain affected the timing of anything around gun it, being shot, rebar, the metal, the plumbing, the electrical stuff. So, they were able to get it through the process expeditiously. They're a good group to work with. They've been upfront with everything when I've called them. For scheduling, they were pretty much on plan, which was basically unheard of given the environment from a year ago.

We like the pool. We have a couple of things that we're still waiting on, like the light fixtures popped off. We were gonna try to put them back on but we've asked the supervisor to send someone out to fix that. But they've taken care of most of the issues. It took a while for them to come out and cut the foam that they put between the coping and the decking but we got it fixed.

The Blue Haven and the financing people were nice. But just at the beginning, it was a little bit confusing. The same financial establishment gets used for student loans. I was trying to explain to them that I'm not a student and that happened to me three times because everybody calls in to one central number. But once we got that ironed out, it was fairly smooth.

We used Blue Haven for the installation of the pool and Dominic, the crew chief, worked well with the architect, the mason, and the people that were supplying the stone and the coping. He was really an integral part of the team. One of the things we liked was that he was very knowledgeable in areas beyond the scope of the pool itself. When it came time for decision-making on other areas related to the pool, even though it wasn't his domain and it wasn't his expertise, he was involved. He gave us good advice and gave us guidance and we found him very easy to work with.

We were looking for a pool. We got a couple of quotes and Blue Haven's seemed the most reasonable and I liked them the best personality-wise. They seemed more honest and down-to-earth. Overall, I had a pretty good experience. Despite the challenging times, I really felt like the process kept moving. I was constantly informed. So, it was a positive experience because of the constant feedback and attention.

Dominick with Blue Haven is fantastic and made the experience amazing. He is a world-class pool builder and I've referred him to a number of people. I interviewed many other pool companies that did not show up in any way, or shape, or form in the way Dominick showed up. He held my hand through the entire process. Dom made sure every single thing went in proper order. If there was ever a problem, he fixed it. My pool is magnificent and works off my phone. It makes it easier. I can just sit and take care of things instead of running all around and turning knobs. It is everything I could have ever wanted.

Blue Haven uses subcontractors. There were some communication issues. Also, it took a lot longer than was estimated. But they didn't hesitate on what my needs were and what I was wanting. They were good for the price too. If someone was looking to build a pool, I would definitely 100% say, "Call Blue Haven and let them know what your needs are and what you're wanting."

It's been interesting. They did a good job because of supply chain issues and went through three superintendents. Also, the construction team did a good job. But what should've taken 90 days is taking nine months to do and I'm still waiting on my auto level device and my spa jets. Another thing is they send you over to another guy who does pool service and maintenance for their pool school. I would have liked to have had a little bit more customer service in that aspect on site.

I was very impressed with Zach of Blue haven because he listened to us. He sat down at my kitchen table and worked everything up. Within a couple of hours, we had in our hand our quote and exactly what it involved. We got everything laid out there. With the other companies we talked with, they told us, “Okay, you get this but then everything else is an upgrade.”

When we got there at Blue Haven, Christopher explained to me what was going on, the reasoning that they had the bad reviews, and the steps that they were taking to correct what was going on. So, after speaking with him, he put me at ease and let me know that they replaced the whole office that was there originally, the reason for the complaints and issues that they were having. Everything went fine with the build. They finished on time as promised. I love the pool. I recommended Blue Haven to a neighbor friend of ours, and they had a pool installed.

We sat down and said, "Look, here's what we're looking for. Here's the space we got to put it in. We wouldn't anything deep. No diving boards, no slides. More of a sport pool just for volleyball and basketball, something for kids and stuff like that." Randy over at Blue Haven just popped up a couple of presentations that he had ready and said, "Here's what I can do and here's the size." I said, "Can you shrink it a bit and put it off of there and two on the end." And he designed it out the way we wanted it. It was a very simple process.

The only bad thing that I've heard is I had a friend in Tyler who was building a pool and had called Blue Haven asking for an estimate and a design but they never called her back. I felt bad because our experience with Blue Haven is good and I recommended them. But she did not have a good experience with them. One other thing that is disappointing, we used to have our pool cleaned by them on Friday, which was very good for us because we have help with our yard. So, they would come after the guys mowed the lawn and the pool was cleaned for a week. But they changed our day. So, we only have one day that the pool's cleaned now before the guys come and help us with our yard.

The people that we came in contact with were very knowledgeable, professional, and patient. The whole project was better than our expectations

It all moved fairly quickly. I ended up with a really gorgeous new pool. It ended up costing me significantly more than I had budgeted than they led me to believe the total cost would be. So, that was not great. But that was my only complaint.

I was looking for pool recommendations. I called five different pool companies to come out and give me estimates. Blue Haven is located in the city that I work in and they were the only ones that actually came to my house and did all the work. The others told me if I wasn't going to spend a certain dollar amount, they wouldn't come out. Others made me send them all the paperwork, scan all the materials then they never sent me quotes back. Others made an appointment, confirmed the appointment, and never showed up. Blue Haven was one of two companies I was able to get a quote from. I gave them my budget, told them what I wanted, and they stuck to my budget.

Blue Haven Pools was great to work with. They provided very good service when I called. Building a pool in the wintertime would have the downfalls because of the weather. But when the contractors were there, they were fast and efficient, and pretty darn good. The pool is a 20 x 40 rectangular pool with a 3 ½-foot to 7-foot-deep end with an 8 x 15 tanning ledge in it, which is our favorite because we have little grandkids and they can go on the tanning ledge and play. It's only 16 inches deep.

The work crew didn't speak English. When they were pouring concrete, the rebar was sitting on the ground versus floating in the middle of the concrete. I brought that to their attention and the boss came out here who speaks Spanish and she spoke to them, but I watched them from my window because I telework and they still didn't do it. The main office didn't know about it. So Blue Haven needs to improve the communication between their work crews and the office.

Start to finish, I could not have asked for a better company to undergo such a large-scale project with. To start, I was blown away by the design Blue Haven Pools, came up with. During construction, Paul and Randy communicated every step of the project with me, and someone from Blue Haven was on site for pretty much every day of work. This was important because it enabled us to make a few last-minute refinements that we didn’t think of during the design stage. We were also very happy using their in-house financing because we didn’t have to mess with banks that don’t understand the phases of pool construction. I now have my dream pool and there is not a single thing I would change about it or working with Blue Haven!

We spent several meetings to review 3D renderings. It was a collaboration between my wife and me and the folks at Blue Haven. My backyard was a little bit of a challenge. It’s on a slope and they did a good job of looking at the landscape and coming up with a design that matched our backyard. We put a fountain in the back that made the backyard where it sloped down more discreet. They placed the spa in the correct place, which is closest to the house. It's a smaller backyard so they took a lot of measurements to maximize the pool and spa area in relationship to the yard. It was all very customizable.

I would NOT recommend Blue Haven to anyone looking to build a pool or spa. The beautiful pools that you see in their brochures and advertising are a result of the contractors they hire, NOT a reflection of what Blue Haven actually does. From poor communication throughout the construction process to failure on their accounting department to reconcile the last payment, they lack the ability to practice common sense, much less customer service. From the time construction began, we rarely knew when/what the next step would be and when we reached out for answers, we were left with answered calls and texts.

I wanted to get the largest pool I could within my budget without any of the frills and the rep from Blue Haven gave me everything I asked for. I’m very satisfied with the quality of the pool.

I had four project managers of which I was the third. I never met the first one. The second one was an old project manager that I fired. The pool was designed by the old Blue Haven. The project manager understood the laws of fluid dynamics, why I wanted what I wanted. They got to the point where they dug a hole, designed the pool, wind up the equipment, put a hole in the ground, shot the concrete and then they all but disappeared. Then at that point, the franchisee was sold. The new franchisee took over at that point and they fulfilled what the old Blue Haven did as far as the design went. They got what they were handed, which didn't entirely help matters. There were just some things that should have been corrected or addressed early on, but weren't, although that was fine.

Blue Haven was pretty busy and had a lot of customers that they were working on. But the communication was good. They always answered all of my questions and concerns without any hesitation, and I would definitely recommend them. I love the pool. It's really good and we're pleased with everything.

I worked with a designer named Jaime. He worked collaboratively with us and listened to what we were wanting and had a couple of proposals. He did a great job. Unfortunately, there's been an ongoing problem with hot water heater whenever we use the hot tub. It was a manufactured part problem and they worked with me on it. But now, it's been good. We used the high end material for the lining of the pool and it turned out really nice. It was not a predesigned pool. So it had features that we were asking for, like putting a diving board and a slide. It also had two sitting ledges and a hot tub. Jamie designed based on the footprint of our backyard, taking into consideration a sewer easement. Other than the hot water heater not working like it's supposed to, I've been happy with the final product.

All our requests on the layout were accommodated and we were very impressed with the rep. Also, the construction team was very good. Blue Haven was very easy to work with from the time we walked in to the time the job was completed. They went above and beyond to make sure we were comfortable.

Everything was amazing with Blue Haven. They started the installation in September the 9th and they finished probably first week in November-ish. I couldn’t be happier with how everything went.

Blue Haven got to me earlier while the other ones put me out pretty far away. When they came out to do the work, there was no doubt that they really worked hard. The finish we put on it is pretty. I like it. I love the colors and the tile. But we had a few hiccups. My bullnose brick was a thicker brick than the new ones. I had all that removed and we had to add some concrete underneath it to build it up. But it's not perfectly straight. It’s got waves in it and I don't like that. One guy got it straight on one end but the other guy was in a hurry and didn't quite get it straight. They also had to chip some of the old plaster off. They were gonna come back and chip some more off but decided to leave it.

I've told two or three different companies exactly what my wife wanted and gave them the exact same details. Everybody else's quotes were cheaper than Blue Haven, but those weren't giving us the design we were after and we were willing to pay a premium. The Blue Haven's designer hit it right on the money. However, I was warned not to use them because they weren't as good. Then I've kept having to change people. The guy that quoted the job and the foreman were fired. When the designer was fired, that put fear in me. But the head foreman stepped in and he did a really good job. They had to do a few things that were harder like hit water when they got so deep and had to drain it. They told me that that was the biggest residential pool they ever built. It's just that it was a waste of money. We never use it. But my wife loves it, so that's all that matters. Overall, they're a good company.

We always used Trinity Valley and they changed their name to Blue Haven. They do our weekly maintenance on the pool but I’m not completely 100% happy with my maintenance guy. However, we had a pool pump go out and they replaced that.

We dealt with different people at Blue Haven and some were well about it but I had to be on top of others to get a response back from them. The salespeople were awesome with communication. But those individuals that we had to work with on the pool itself and the response time on the communication was not what I was expecting. The pool is great but we were having some issues with the flagstone and stuff that was installed that they're going to have to redo. We're due for the beginning of the year for them to come in.

The rep that I talked to was really good and knowledgeable. Our pool was finished in December of last year. Everything was so seamless with them. It was really simple. I've already recommended them to other people in our neighborhood, and I've gotten a couple of referrals sent over there.

Harry, the sales rep, was intense on the front end but it was because they were so busy. But we were gonna get a pool and we wanted Blue Haven. And once he came to our house and helped us match everything out, he was a huge help. He got us everything we needed and the order was drawn out beautifully. We were impressed with everything. We had a great experience with him. I'm super extroverted and stubborn, so I didn't have a problem but I could see where he would be a little intimidating to some people.

Terrible experience. Job site on Wisteria Trail in our new Four Trees Community, Midlothian Texas.

We started the process in March of 2020 and John, the rep, made it as painless as possible through Covid. The bulldozer showed up on May 5th of this year and it was very good. Joe was the project manager and he was in tune to our needs and questions, and answering text messages and phone calls. So, it was a painless process. The pool has a jump rock, a water feature, a hot tub and the bubblers. The quality was very good. Our only glitch was the initial gas plumber that Blue Haven hired. That ended up delaying the project by about four weeks because they had no idea what they were doing. The guy was asking me where stuff needed to go and when he asked that, I called Joe and told him that this wasn't working for me. We were dealing with gas lines and they were going under my house and around my yard, and this guy was asking me about stuff. So Joe came right over and they were done.

They have done a great job. They did everything, including the design, pool service every week, parts, and repairs when they needed it. They’re a very well-rounded company. They’re very professional.

The whole pool that Blue Haven made was a rectangle and I liked the shape of it and the look of it. The construction process was good. They built the pool fairly quickly. Some minor stuff happened though. They drilled a couple of holes and some of the sediment that got drilled out fell in the pool and caused some good stains, which they at first said was black algae, which I knew it wasn't because it's the middle of wintertime. They had drained the pool in the spring and sure enough, it was the sediment that had stuck to the plaster and rusted and that was causing the stains. They had to bleach it and fill it back up.

The communication could have been better. There were always delays and I remember being irritated. We had drainage issues in the beginning in one area. And we just had to try to get in touch with Blue Haven every day to try to get them to look at it. But the first guy that we mainly talked to was stretched thin with how many pools he was doing. So, he would say that they were coming on a certain day at a certain time but they wouldn't. It would be three weeks later, and they had not even started on that part. I know delays happen. Had he communicated better, we would have felt a little better about it. But halfway through, Blue Haven sent another guy who communicated a lot better. And we were a lot happier with everything.

Gary did all my design and it's really nice. It's straight down one side and kind of curved around, kidney beans, and comes up to the spa and then fire pit. It was great with the construction team and it went very smooth. The only thing I didn't care for is they didn't clean up enough as they went along. Working in a very tight area in my backyard, I did a lot of the cleanup stuff myself. But that's something that they prewarned me about. They didn't do anything they didn't say.

Our project manager was fabulous. He handled things. We've had some problems, but they were dealt with immediately. One of the subs kinda tore up some stuff that other people had done but he immediately got rid of that and got someone else in. It was a very good process. A lot of people seemed to have trouble with communications but we did not experience any of that. We were always kept informed and they would come when they said they would. The pool is fabulous and we would highly recommend Blue Haven.

Everything was smooth and the whole experience with Blue Haven was good.

You don’t often make a $100,000 decision based on an online review, but there was enough of them that it made me feel more comfortable going with Blue Haven. The reps were fantastic. Very specifically, we wanted the stairs to be in a sort of a unique location. We also wanted the pool to be as square as possible, but we didn't want an actual square. Jeff was able to design that out and it looks really good. It works well with a fire pit. We'd never owned a pool before so we had no idea what we wanted other than what we'd seen in pictures and other people's houses we've been to. It was great to get a lot of good advice on what products we wanted to use and what products we didn’t. We thought that travertine would be slick, but they walked us through that and let us walk on it in their showroom.

I asked Blue Haven to come out and go over some ideas we had about renovating and remodeling our backyard. They listened to what our ideas were and were able to put out some 3D drawings and dimensions that were very helpful for my wife and I to visualize and conceptually see what they were doing and put in place what we were thinking. First, we got to know Rob and John, who are both with the local company here, and they were pretty much available. But just like any pool company, they’re subject to delays, weather, and other things factored in there. Because of those, we'd only see them one day a week. I would reach out and check on the schedule with John and he would tell me that they'll come Saturday and they would work.

People came over giving bids and Blue Haven came in very competitive and right in the range we were looking at. We designed the pool kind of what we wanted and they finished the project before the date I was shooting for, which was awesome. They have a great warranty program, as well, included in the price. It's 10 years on all the pumps and if anything's wrong in 10 years, they would fix it.

They were polite, friendly, and knowledgeable. They gave me tips and pointers on when making selections. Everything went good. Everything seems to be functioning properly and I haven't had an issue with the materials.

The designer came straight to the house and drew everything up. Overall, I had a good experience with Blue Haven. It was odd because it was during Covid, but I'm very happy with the way they did things. They did a good job on the pool, and they were quick. So far, I haven't had an issue. If I call them, they usually come quick and fix it.

Blue Haven is great and everybody was very helpful down there. But sometimes, it’s hard to get ahold of them. I also don’t like the bank that they got us with. Medallion Bank takes all their money upfront, all the interest upfront, and nothing goes to the principal. We've been paying on the loan for nine months, and the payments are about 400 a month, none of it has gone toward the principal. We called them last month to try and find out why they were doing that, and they said because they can. And we decided to refinance our house and pay the pool off, and they couldn’t give us a pay off amount because of the daily interest change.

I designed the pool, and I had the whole thing 3D modeled in the computer. I'm an industrial designer so I knew exactly what I wanted. Blue Haven had a few suggestions and took the design and went with it. It came out perfectly. The construction team was very good. They did everything on schedule and it went quickly. No hiccups or problems. Blue Haven did a great job and I would use them again. They were fantastic.

We started looking into the idea of buying a pool. We thought we were gonna go with the fiberglass pool but we learned that that wasn't a good choice of a pool for the location that we live in. We went looking for another option of having a concrete pool and that's what made us look at Blue Haven. We learned some things that we didn't know about having a pool, constructing and installing in the yard. I didn't think the process was gonna take as long as it did but somethings happened and it was beyond control because of the weather.

Their construction team was great. The experience was great from start to finish.

A lot of people talk highly of Blue Haven. We heard that they were the best pool company so we went with them. They're really good and I would highly recommend them. I love Brad, the project manager. He went out of his way to make sure everything was running smoothly. As for the pool, l like it all but the lighting at nighttime, I love sitting outside and watching the different color lights.

Do not use Blue Haven DE to install your pool! I received an email on March 16 informing us that our construction would begin in 2-3 weeks. Construction didn’t start until the May! We have had a hole in our backyard since the beginning of May! No one will return our calls, texts or emails! We were told 6-8 weeks…What a joke! Their customer service is so bad that they have to have their employees post good reviews! We have been lied to NUMEROUS times throughout this entire process!

The permits took a lot longer than expected and there were some setbacks with materials because of COVID but it was understandable. For the most part, the construction went pretty smoothly. Also, we love the pool. We use it all the time. If I could change anything, I would have probably made it bigger.

Blue Haven installed the pool so when I had a problem with my control box, I went to call them. They had to order the control box. They told me it would take time which was about four or five weeks. They put the box control in the wintertime when we couldn't test it. We tested it now and a couple of things are missing in that box. It's working but it's not the same thing that we had before. Blue Haven is okay but they're not the best company. They're pretty expensive too and I have a feeling they are using their name to kind of overcharge everything. Also, the person who put the control box in was not very friendly. They could be a little bit faster and a little bit nicer to a customer when they talk.

The designer from Blue Haven did a great job. I like everything they did. We turn everything on and off with the cell phone, all the lighting, hot tub and waterfalls. The reps were very responsive and professional. We had a couple of little things. A wrong size drain pipe was put under the sidewalk and they had that corrected for me. There were a few stones short at one point because we’re building a sidewalk and they helped me acquire those. That was unforeseen and they constantly stepped up. When we needed to handle something, they came down here and ironed it out for me. They did an excellent job. It was a pleasure working with them.

The designer took time with us and was very helpful. He came out and did the laser measurements. All the different contractors who built the pool were pretty good. Coordinating them was a little frustrating to us because everybody in the area uses the same contractors to dig and then to do the gunite. But it turned out to be a nice pool and I love the water feature. They dug it wrong so it made it wider than it was supposed to be but we're glad they did. We love the waterfall, the slide, the shape of it, and the ease of care compared to my old pool.

After a year and a half of missed deadlines and false promises, I was forced to hire my own contractor to finish their job. They lack the competency and concern to effectively function in the pool construction business. As of this writing (nearly 19 months from starting work), I am missing a cover for my drain, have non-functional (disassembled) fire bowls, have missing pavers in the decking, missing lights, missing lounge chairs (never delivered) and missing umbrella stand covers. I was forced to pay extra out of pocket to finish my cabaña because there was no way on this green earth they were ever going to complete the project. This company should not be allowed to participate in any form of commerce in the US economy. Absolutely and utterly unsatisfactory.

The pool and the spa are complete, but the spa is not working as promised. Whad to call Blue Haven and they do answer and reply back. But there was no big unveiling or you get a car, “Here are the keys to your brand-new car. We washed it and cleaned it and everything's great.” We didn't get any of that. In their mind, they are done. We've given them the final payment. And now that we have it, we told them that it isn't working as it is supposed to. They said, “Well, that's the way it's supposed to work.” And we were like, “No, it's not.” So, we went back and forth on that. It's also not what was in our plans. It's not going well, even though it's completed.

Good communication and well-planned. Also, the timeline was right in line with what Blue Haven estimated, especially given the market right now and how busy they are. It went along as planned. The project manager was very attentive, extremely knowledgeable and did everything that I felt was necessary to make the project go well.

The construction was during covid so in particular, they did a good job of handling those contingencies and issues. Overall, everything went pretty smoothly. I always could have better expectations setting on exactly what time and day, showing up and stuff, but I wouldn't even make that a complaint for them. They did a pretty good job in that front. I'm very satisfied.

Everything with Blue Haven was on time, quick, and thorough. 34 days until we’re swimming.

We had a good experience with the rep. But the job site sat vacant more than it did with people there. We got a pool with a wall with fountains and a front deck. It also has an Ozonator. The quality is very good. Blue Haven upheld the timeframe expectation they set out in the beginning.

The designer was good although we didn't get everything that we asked for. There were some things that were forgotten and we didn't realize that until we brought it to their attention. We had already signed addendums for it. But because they didn't follow through with it and things had already gotten done, we had to let them be what they were.

The second person we worked with gave us a little better idea that we liked and so we went with that. We actually reformed it. The people came in and dug the hole and they seemed to be on time with everything they did and were accessible when I called them. The guy who came out and marked out the pool did a good job too. Then anytime I called the gal during the process of building the pool, she was very easy to get ahold of. She called me right back if she couldn't get ahold of me or I could email her and I’d get something usually within about 30 minutes. We got through the winter pretty well. We had some very bad weather, our pool froze, the pipes, that everybody else was going through. We weren’t able to reach anybody, Blue Haven was getting hammered by lots of phone calls, so they put stuff out via their website that we followed and hoped that nothing was broken on the ground. Overall, I would recommend them.

I called some different divert pool builders and there were a lot of them that would not build in my area, and Blue Haven would. Also, I was working with another gentleman with another pool and he was just dragging his feet and not coming out. I called Blue Haven and the wonderful salesperson came out on Sunday. We signed the papers and off we went. We had a little bit of weather delay but that was it. It was special for me to have it ready by July 4th, and so they went above trying to get it done on time for me. They were getting the pool equipment up and going on July 4th so I could have my family there. I love it. It's a beautiful pool and it's perfect for my yard. I'm very happy with them. In fact, I've just referred them to my boss and they’re gonna build a pool for him.

The designer came to the home and she pulled out her computer. We went over what I wanted and she drew it up. She explained everything, wrote down everything, and it was exactly what I got. Construction was quite awesome. Everyone that came to work was amazing. I had my project manager, Michael, and he let me know what was going on. If I had any concerns, he would get back to me. Clean up was good. The pool has a hot tub, which has a waterfall feature. I have lights that change color which is very pretty to look at. All of the pavers that were put around the pool look beautiful. The only thing that I’m left with is the runout. There has to be a hose to run out, to where I wanted it to be placed, and they didn't have enough piping. There also has to be a little dig out, and the pipe has to go in there. Then, it has to go another six feet for the runout. They haven’t come back for that.

The salesman that helped us at the front end and with the initial design was great. He had the computer, he had the 3D design, and he did very well with that. Once we got everything approved, we went on to design at the office. The lady there was very knowledgeable, as far as what the options were, for every aspect of it, and knew her stuff, so it made the process very easy to pick the color of the stone and everything else. I love how the plaster turned out with being the cream color with the specs. We added some of the turtle tile upgrades to it so that the blues and all the colors that were in the plaster really made the turtles pop. We had a little bit of an issue with the stone color we chose initially because there was a problem getting it in. We changed color on that, and the color we changed to was 10 times better. It made everything really pop and got it all together. All around, it was awesome.

We got our pool up towards the end of July and the process was a quick one. The people were all really professional and the crew was good. Saw this project was from beginning to end so I had a pleasant experience. The kids and the family love the pool.

Blue Haven's designer got the job done fastest. We did some things back and forth with the design of my first pool and it turned out pretty well. The only downside of the construction process was how long it took for them to schedule me. Also when we got scheduled, it took a while. But overall, the pool’s done and it looks good. My coordinator fell into another pool and got injured on the job so I ended up working with the coordinator that does all of Panama city and surrounding areas. He was very good.

The rep did a great design and walked me through it. He explained things really well and I was happy with everything he did. I got a pool with a bunch of water features, a waterfall, bubblers and fire bowls. The whole thing controls off a pod like a remote control. The construction team made things go on time. I couldn't be happier.

I had a good experience with Blue Haven. The construction team was very professional. If I had a concern, I pick up the phone and they answer. Also, I like the design of my pool and its functionality. It has a waterfall, jets, and LED lighting.

There are a lot of people locally who have Blue Haven or who have used them. I got two other quotes from other companies and they were $15,000 to $20,000 more expensive than Blue Haven. And then when I was doing my initial consultation with Gary who I've had the pleasure of doing work for on a separate side business that I worked with on his personal property, he explained to me that they are able to keep prices lower than other competitors because they do so many pools, which made sense when looking at the bottom dollar of the quotes. You had to submit your survey so Gary had some ideas based off that about what would fit with setbacks as far as county code. But we have a slope in the backyard that we had to work against. He came out, looked at it and said, “Well, these are the ideas that I came up with. Obviously, they can be tweaked, but this is a starting point.”

I had Blue Haven put in a pool in Oroville before. We knew that they built a good pool so we went with them again. We're on a weird lot. It was downhill and they led me to believe that it would be one step down off our patio but it ended up 4 feet. It was a whole change in what we thought the pool was gonna look like. The process took a long time. There were always problems and it wasn't just with Blue Haven. There was getting somebody to come and put a fence around us so we could get a permit to put water in it. Nobody had any cyclone fences. There was also COVID. Blue Haven couldn't have people over here. People didn't want to work, people were on unemployment, or they didn't have a whole crew and they were always busy putting pools in. It really messed our schedule up for the summer.

We did a Google search of local pool contractors in the area, interviewed five of them and liked the design and style that Blue Haven presented to us over everybody else. The construction process took somewhere around 120 days. It’s what we anticipated. It was a bit drawn out only due to our own delay 'cause we couldn't decide on waterline tiles. That got held up because that needed to be special ordered, but other than that, the construction process was absolutely fine. The end product was better than what we anticipated as well. We were looking for more of a modern design and it was the original plan that the designer put together. It was exactly what we wanted, without having to go back and forth. All in all, Blue Haven's got a bit of a bad rap from some other stuff that they have going on, but it's worth giving them a try. It’s worth it to be patient 'cause sometimes, being patient is more than anything else.

I’m good friends with Doug from Liberty Environmental and he has done several pools for me. He introduced me to Blue Haven and I trust him, and it worked out. The subs who came from Atlanta put the pool in crooked and we had to change it. The people all tried very hard especially those from Blue Haven. I like them and the pool a lot.

Blue Haven was recommended to me by a friend and the rep was very good. He followed through with what was promised. Overall, the quality was done as described. It's a standard rectangle pool with an elevated shear wall with waterfall coming down it. They did all the tile around that then a travertine deck around the pool itself. It was done well so I was pleased with it.

We had done some price quotes for a concrete or gunite pool and Blue Haven was within the middle price range of what we were looking for. The first meeting that we had with the salesperson was great. However, there was some miscommunication and the meetings or conversations after that weren't. He was not very friendly and there could have been more communication. We had to put things on hold for a while because we had to get some more money up. It took a lot longer than we had hoped but that was on our end. Aside from those, everything was fine.

Everything is great. The only thing was there were a lot of delays in the construction. I'm home all summer and I would go seven, eight days without seeing anybody come over and do anything. It was 115 degrees outside and I was looking at a hole in the ground. It was awfully frustrating. When it was explained to me, I understood it a little more. They just needed to be a little more upfront.

A friend spoke highly of the gentleman that built my pool. He run the construction crew and it went smoothly. They were very good. My grandkids and my daughter love the pool. There’s a sun deck built into the pool. It's got water there and you can put a chair on. It's perfect for sun bathing but still being in the pool. I also added a pool deck which is a covering of the concrete to keep it from burning your feet.

The original guy Blue Haven sent out to come give us the bid was not satisfactory. He was new and he told us that he absolutely could not build any pool for less than $65,000. He didn’t explain anything about the options. That was also in the beginning of the COVID pandemic and even though I told him I wanted to have the meeting outside, this strange man insisted on coming inside our house. It was very upsetting. When he left, I was uneasy that that person had been inside my house, not just because of COVID. He had tattoos all over and I didn't feel safe that week. It was a bad experience. Blue Haven is dealing with financially higher-class people that are able to afford to build these pools, and they do not want a salesman coming inside their house.

I'm not happy with Blue Haven at all. They did a lot of things that I didn't like and the customer service is the worse. I tried to call them many times when they started to do my pool, but they never answered. I left a lot of messages and they took a week to call me back. A lot of things happened. This was a year and a half ago. I also paid cash and they were supposed to call me when they did the job, but it's like they were gone. I don't recommend it for anyone.

We had other companies come out to the house and take measurements. We talked about ideas and did a little sketch. They said it looked good and that they would go back to the office and draw it up, and get an estimate. Then, we would never hear from them again. Blue Haven was the only one who showed up, did everything and came back out to the house and had a whole 3D rendering of what it would look like. So, we appreciated the professionalism.

We liked the warranty that Blue Haven offered. They were very direct about everything and were pretty easy to deal with. Everything was pretty easy. The designer we had was pretty simple to work with. The only thing was one construction team does all the pools for all the different companies in the area so there were a lot of delays. Looking back now, it was not their fault. It was weather-related and just a lot of business due to COVID. There was a surge in pool sales last year. Blue Haven was very thorough and direct with their pricing which I liked. They were exact to the penny of what it was going to be and what the upcharge would be. I have three friends that put in pools last year and they were hit with a lot of surprise costs.

Blue Haven referred us out to somebody for the pool loan. Our pool is pretty basic. It's 15,000 gallons and from three feet to six feet. Overall, we had a great experience with Blue Haven.

I've known Blue Haven for years, and they could meet my exact needs. They came out and Mike did a site evaluation, listened to what I wanted and designed the pool specifically for us. It's a custom pool for me. My family loves it. We got a large, raised wall with a bench. A couple sheer descents was one of my biggest things. I wanted to be able to see what I consider a waterfall from my home. And I can see it from everywhere. We wanted a lot of entrances, different areas to have separate areas. We've got a tanning ledge that's amazing with built-in umbrella. We have another swim out on the other side on the deep end. It has everything you could ever have imagined. The construction team was really good. They were very efficient. It was fun to watch them.

21 weeks since excavation and still not complete! They dug our hole in September and we are still not finished. It took 13 WEEKS just to get gunite. We were told it would be 5-6 weeks worst case scenario. We also agreed to this because we were told if we did not go ahead with the excavation then we could not even be placed on the list for gunite. We finally got gunite on Dec 8, 2020. At the time of getting gunite I asked how long until completion, the PM told us 4-5 weeks but to please allow extra time for the holidays. That was on Dec 8. Since then they have only done tile and coping. 8 weeks and nothing else has been done. Last week my husband spoke to the manager who told us they would be out to set equipment today. Not only did they not show, no one contacted us to tell us they would not be coming.

Terrible! Never provided pool plans. 20x42 is actually 18x42 because they count 9" deep bumpout ledge as width of the entire pool. 2.70 hp pump instead of contract 2.85 hp. Said, "Oops my bad." 8x6 Negative Edge Spa actually flat top and only 8x5.5; 6 jets instead of 8. Use cheaper 2" pipes. Demand payment in advance of work. Work slowly. Decking took 4 months. Deceptive: raised wall only faced with stone on the front, like a hollywood set. Tried telling me that flat top is the best kind of negative edge????

We never had a pool before, so we really leaned on Blue Haven's designer to help us. He went over above and beyond. I don't know anything about pools and so I really needed him. He has some great ideas. We got a good hookup. I was on a really tight budget so I wanted the smallest pool I could get. I explained that to Shawn. He was right in line with everybody else as far as telling us the smallest one we could do. We have a daughter that has special needs. So, he helped us out with the beach entry, which was his idea because I wouldn't have thought of that. Then he's got a wheelchair ramp over to one side. It's a freeform pool. It doesn't have square corners. It's got the wheelchair ramp there on that one side that kind of eases down into it.

My father used Blue Haven for a long time, so I trusted them and went with them. We were happy with the way everything turned out and the whole process was pretty easy, quick, and painless. We didn't really have any issues and the project was done in about eight weeks. We've made a couple changes along the way and they did those the way we asked.

The pool we got is more of a lounge pool. I has OmniLogic along with a couple of water features. It's got a hot tub too. Blue Haven did a good job and overall, it was a good experience.

Blue Haven was recommended to me by neighbors. Everything went well with them. The rep I worked with was really helpful. He gave me a recommendation as far as design and it was really minimum revisions needed, that's how perfect it was. I'm really happy with the product. It works well. I very much enjoyed it and I look forward to enjoying it for many more years to come.

We had some communication issues with Blue Haven. During the process, things would stop and we wouldn't get any kind of courtesy that nobody would be here. Other than that, they were pretty good. I knew a lot of it was out of their control due to pandemic stuff so I'm 90% satisfied. Everything with the pool has been perfect. They did a fantastic job with the overall look of our waterfall and hot tub. The only thing we've had issues with is one of our waterfalls which has continued to be an issue and in about a month I'll call Blue Haven back. I'm sure they'll come out and fix it. I have recommended Blue Haven twice. One of those people ended up going with them. But, they told him that I'd get something for the referral. They just finished his pool and that hasn't happened.

We visited Blue Haven in their office and they had a lot of products that you could look at. The location was very convenient for us. We got a pool. I'm happy with it and the shape of it. Everything we had was on there. The only thing is in my grotto, I've got some buildup that we're still trying to work with to get off. We had to replace the little springboard thing that took the water out on the slide. It leaked in the back so we're working on that. Service people are going to come back to do that. Another thing was during the installation, Blue Haven didn't have as many crew because we were in the middle of COVID. It wasn't anybody's fault. It was just life. Other than that, the installation went well.

The construction team showed up when they said they would and everything is great. Ours is a standard, oval-shaped pool. It has the coping around it. It has travertine around the sides and it has the pebble lining in Caribbean color. It also has the LED light in there. We ended up getting the heat pump with it with a chiller and we use both of them. During the summer, it would get really hot, we had to use a chiller to keep the water cooler in the hotter months. Sean did a fantastic job following up with us and it came in a lot quicker than I thought it would whenever we could put the pool in. I thought it would take them three months, but it was two months at the most. Everything went well. I definitely recommend Blue Haven. In fact, I have tried to refer them. A neighbor across the street from me was thinking about getting one.

We are happy for the most part on everything. There's a few things that I would have done a little differently had I known. But some of that is on us and not on Blue Haven. Overall, it was a good experience. Don was the salesman and he was the one that kind of designed the pool. He was great. I'm a big fan. For the most part, what he told us would happen happened. There were a few surprises which would have been nice to know upfront. I don't know if he could have foreseen those things or not, but it is what it is. I would recommend him.

Blue Haven reps were always very helpful and they kept me informed on the schedule. They're always available to answer my questions when I have questions. We had a good experience. Also, my pool is beautiful. I love the Wi-Fi feature where I can turn the pool on and off and set the temperature with the app. I also love the hot tub. They’re my favorite thing.

The construction team is good. Like any other project though, you've got multiple contractors. You have the pool design side and you got their side which works with a number of different vendors. We got the hardscape and for the most part, they were very good to work with. As for the timeframe, we were a month late but it was pretty good, considering that so much is dependent on weather and then throw in Covid.

We had an idea of what we wanted and how we wanted it. Once I got pieces and parts done, we did changes and they didn't argue with us and tell us we can't do things. They just showed us what we needed to do and how we could do it. They worked really well with any modifications that we needed to do during the job. They exceeded our expectations. We tell everybody and we brag about it. They've already seen two or three of our neighbors.

Blue Haven could try and keep the same worker on the same jobs. We had a little snafu with the tiling, where one guy did something and the other guy didn't like it. I felt that that wasn't the best use of time. But it was addressed. We had the owner come out one day and we talked about all that stuff and things like that. We've recommended them to several people who were with other companies who still aren't done with their pools.

I'm in Panama City. A hurricane happened in 2018 and my yard was pretty much torn up. That was a perfect time to get a pool. In Panama City, we had two companies I was looking at but the reviews were bad, one personally from my friend. But the review for Blue Haven was pretty awesome so I ended up calling them. The process of getting the pool designed and built was really a breeze. They said in the contract that they would do it in four months and they were pretty much on the timeline the whole time. They had really good communication if they were getting delayed. Everything was perfect. After me, three of my friends got it done with them.

Wow! What a change! New ownership really does make a big difference. From the designers to the entire process and ownership. I couldn’t have asked for a better experience. Highly recommend Blue Haven Pools over all the others.

Blue Haven Pools and Spas is a great company to work with. From the salesman to the telephone advisors they were very friendly and very knowledgeable. All my questions and concerns were taken care of to my satisfaction. The company that installed the pool was excellent. They work quickly and efficiently, Explained every aspect of the installation. They did an awesome job. Highly recommend.

We had recommendations from a couple other people who had pools built by Blue Haven. There were some misunderstandings in design, but we were able to work with them. The designer was able to correct the situation, and we ended up with a pool that we are enjoying. We do have an issue with some grouting with the cap around the pool. We need to take pictures. We haven't had a chance because my wife and I are both swamped at work to get the pictures and send to them. The designer was fine. It was some of the workmanship. Sometimes we had to have people come out and fix workmanship.

My builder was Trent and he recommended Trinity Valley pools. I visited Trinity Valley, and they said they utilize Blue Haven with their pools, design and different things. I've had bad experiences with Blue Haven in the past. But since Trinity Valley was backing it up, I decided to go with them. It was the smoothest installation seeing they were waiting on builders to finish the back porch and different things. So, we were never waiting on them for anything. It went great. That was one of the best experiences on my house building program. The design for the bottom sweeping system and the engineering was coming from Blue Haven. Trinity Valley did a great job. They handled everything and it was pretty much a seamless thing as far as Blue Haven is concerned. So, I would recommend it and recommend spending the extra money on the pool cleaning system and the circulation is good. And it's been good.

We had a pool built by Blue Haven. I had a personal recommendation from a real estate agent and saw their work, and it was a no brainer to go with them. The guy we worked with was amazing. We were very vague about what we wanted and he was able to translate that to a nice design and then adjust it when in pictures, it didn't turn out the way we had it in our mind. He did an outstanding job. The crew was very transparent and honest and the construction went exactly according to what they said it would. We recommend Blue Haven. They have done a great job and we're very happy.

The design process with Blue Haven was pretty straightforward. The gentleman that did the design made it pretty easy to understand and laid out all the costs and everything pretty clearly. The construction took e a couple of months but it was within the expected time and that was with some inclement weather. They were pretty good. Everything about the pool really stands out. There are some cracking in some of the concrete, but that was expected from where we live. It's on sand so there's gonna be settling. But the general contractor that was in charge of the project explained that.

Blue Haven always gives you more for your money. They had a special and when I met with the people, that was when I really wanted to go with them. The designer met my expectation and he did what I wanted and watching up all of that. It's pretty good. The manager was awesome as well. He was on it all the time, communicating with us and telling us exactly step by step how it goes. They're great people. I even referred people to them already.

We are very satisfied with Blue Haven. The superintendent was very responsive. If we called him about anything, he was out there. They finished it much quicker than what we expected. We were really pleased with that. We have enjoyed the pool so much, especially during quarantine. It’s been very easy to take care of. Everything went really well.

We called several pool companies and Blue Haven was the first one to do any kind of answering questions and got back to us as soon as possible. They always answered the phone and provided great contact and customer service. They provided lots of information and went over everything really well. My favorite part was Pool School when their reps came and taught us how to do our pumps and how to take care of our pool. I never called anybody for service after that. We lived on land so we didn't have to do any permits from the HOA and within three months, we had a pool. We were very pleased with the prompt service. We had the pool for a year then we sold the property. I still talk with the new owners and they're having the same experience.

We've had an issue with the pool as far as the chemical balance, and we've called it in, and Blue Haven helped us with it each time. We haven't really had any issues trying to get in touch with them or them calling back. They've always called back. We went through financing and the process was very easy. I feel like we could have gotten a better rate, but for unsecured loan, maybe not. The gentleman that we worked with was Brian. He was very knowledgeable. They came out to do the pre-inspection for the build. They sprayed out on the ground where they were gonna dig the pool. Then they did measurements. They looked at it and said, “You know what, this doesn't look right.” They fixed it. It was an easy process. They were on time even early most days, and they got the pool done in about five weeks. I was extremely satisfied with that.

Blue Haven was helpful with the design and explained everything. They have really good open line of communication when it comes to deciding what you're gonna do. There was a little bit of a miscommunication with the sizing but it was all resolved. The timeframe went right on schedule. There was a little hiccup with the building process. They had to replace some parts on the side of my wall. They had a small excavator take out a window and a lot of the design work stuck on the side of my house. But they fixed it in a timely manner.

We have other pool builders here but none of them had done anything to the extent we were looking for. What ultimately steered us to Blue Haven was that they were able to build some of the pool features that we were interested in. We were looking for a custom design that fit our yard well and not one of the liner pools. We were looking for some waterfall and water features particularly the cleaning system that they offer. Those were the three major things. They came here and did some sort of detailed survey of our house and were able to do computer rendering of the pool prior to selecting everything. We ultimately made a couple of revisions and went with that. We knew exactly how it would fit in our yard. The timeline was good. As far as the duration of the work, it was what we expected other than the weather delays. We had a kind of really wet winter that year.

Blue Haven is well-known nationwide and I've heard good things about them. When they came in here, I've never seen such precision digging in my life. They were great, very courteous and fast. They went above and beyond. I was able to be here and watch everything they did and the equipment they ran when they did the decking and the pool.

Somebody gave us Blue Haven's name and referred us to them. We did our due diligence and did three different estimates. We met with three different pool contractors and at the end of the day, they were exactly what we were looking for. The price point was good. They seemed to be on top of it and were responsive.

I was impressed that Blue Haven has been in business since the '50s. We got a bid from a major competitor and the prices were very similar. But, we liked the salesperson of Blue Haven a lot better as he was more knowledgeable. We told their designer the type of pool that we wanted and he came up with the design. We loved it and he priced it out. We told them to go ahead and it was done in the timeline we expected. I recommended Blue Haven to someone else and they even sent me a check as a finder's fee.

Blue Haven helped build my pool and everybody was good. I helped design it and my favorite was the water features. Also, I am able to operate my pool from my phone.

I had a good experience with Blue Haven. I liked working with their designer and construction foreman. I added a waterfall and a tanning ledge which are now my favorite parts of the pool.

Blue Haven Pools in Virginia did a Terrible job. Pool not built to proper depth, discoloring pool, 20’ crack in concrete deck. Horrible customer service. I do not recommend Blue Haven pools. Horrific, terrible.

Blue Haven is a good company to get a pool with. They are friendly.

I paid cash for my Blue Haven pool. Their designer met my expectations and the people were prompt, very cooperative, and flexible in making accommodations. Overall, it was a very positive experience. Our pool is exactly what we wanted and that's what they did. I like the waterfalls. The pool has a module that you can program. It’s not just a generic binary operation of a pool motor running. You can change the colors and the lighting.

Blue Haven advised me that I could get a construction loan. I didn’t really know anything about pool loans but they explained to me the process and how the construction loan was different than a personal or private loan. But I had to contact the company and do everything myself to get qualified. I had decided to do the pool already. I had talked to multiple companies. So when I met with the Blue Haven rep, I already knew what I wanted. The rep was super helpful. He did a site visit. We talked about options and what I wanted. Then he went back and drafted everything up. Then, we met at the office and made some final changes. It was very quick and easy.

Shortly after a big Category 5 hurricane down here, we were eager to get something going. We were having problems with insurance and we wanted to do something to get the house looking better. We decided to do the pool part on our own. There was a poo place in town but we heard some bad things about them. Blue Haven over in Walton County was a little bit of a distance but it was not too bad. We went over and took a peek at them one day. We liked what we heard and we saw some designs. Their rep showed us a couple of things. We knew we didn't want a plain old rectangular pool. There was one that they called a Grecian one and we liked that. Blue Haven was easy to work with. Their guy asked us, “How does this design look?” We liked it and ended up with a free form pool.

The designer, Anthony, created a lovely plan and he gave us a price. But when we looked at the stakeout, we saw that the end of the pool was incredibly tiny. We wanted to add a foot which was a total of 12 square feet. He charged us $100 a square foot, so that was $1,200. That was before they put it in. So I saw absolutely no reason for that price gouging. I was appalled at the price he charged us to amend the plan. But we paid for it. We needed it to expand. It was not our first Blue Haven pool and it was not our first swimming pool. I was taken aback, but my hands were tied at that point.

I had a landscape company design everything and then I had Blue Haven add an infinity edge. Their price is their best selling point, but they're frustrating as hell to work with and they need to follow through on what they say they're gonna fix. I'm still waiting on repairs that I requested in 2019. I requested them three times this year as well. They just don't get back to you.

Blue Haven built the pool, the spa and a firepit also. The design department did a really good job. The 3D rendering was really nice to see. It was well laid out. They were able to envision it in a way that I think worked really well. My favorite feature is the technology. We put in UV cleaning and then it has self-cleaning heads. It has also electric heat pumps.

We heard about Blue Haven through a contractor that we were considering using for our Hurricane Michael remodel. For the shape of the pool, we did freeform. Then, we've gotten a lot of use out of the firepit. I called Blue Haven a couple of times trying to get them to come back out and give us another tutorial on it all but they told us that they don't really do follow-ups. After spending almost 60 grand. Also, our lights sometimes wouldn't change together. There are two pool lights, and when you click the button, one will stay that color and they get off-sequence. Their sales presentation was fantastic and the construction was great. But the education and follow-up were poor.

We weren't quite sure about the shape of the pool because we have a very traditional home. I wanted some curves and I didn't want it just a rectangle pool. Blue Haven helped us get the design right with the tanning ledge that I wanted. Plus there's a spa. When we picked out the pool features, they sat down with us and helped pick all that out. Everything was above and beyond. They were always available. I could pick up the phone and call somebody and get them. We've always been very happy. Someone just came out and did the annual maintenance. We had an electronic panel that had to be replaced. We've always had great service.

Blue Haven was the designer, contractor and builder of our pool, and everyone did well. There were a couple of issues with some of the original plans as far as measurements and layout but Blue Haven rectified it to my satisfaction so everything worked out well. With most jobs, you have hiccups along the way but they responded very favorably without much more than my inquiry as to why something occurred. If I expressed that I wasn't happy with something, they quickly resolved it. One of those fixes even resulted in them having to bring in about seven or eight loads of dirt and do some other things. That wasn't in the original budget and they didn't bill me in addition for all that stuff. They took it out of the profits.

I am in the ready-mix business in this area down here, and Blue Haven is the only pool company that has an account where they can charge for concrete. Every other pool company is COD, and that says a lot to me. The Blue Haven pool designer was great. I told him what I wanted, and he drew me some pictures and some plans, and we were good to go. I like the design of the pool. It's a kidney-shaped type. He did a good job.

The installation was really smooth. The total process took about seven weeks and it was much quicker than I thought it was gonna be. Our interaction with the designer was very good and they didn't try to oversell me. They came up with a Grecian classical pool design, but I already had that in mind. I also asked for a 3-foot to 6 feet pool, and they built me a 3 feet by 5-foot pool. They gave me a couple of thousand dollars off though.

I was very pleased with the pool designer's ability and listening. The designer and the superintendent always went above and beyond to make sure that we feel like we're number one. They had a conversation with us trying to pull the image out of our head then they had a software program that they used to create a rendering for the design. The designer helped us do a hot tub in with a spillover waterfall and picked out the waterline tile and the accent tile.

Blue Haven was giving warranties on all the stuff that they did, even my patio, so I just went with them. Everybody else wanted to get somebody else to do the patio. I didn't want to have a bunch of different contractors out there. But Blue Haven did everything. We told them what we wanted and they made it work. It was really simple and they gave us exactly what we wanted. We paid for it ourselves. We have a waterfall that comes out of our hot tub into the pool.

The Blue Haven representative showed us a diagram with a computerized spot for our pool, we went, and we agreed. It’s a beautiful pool with pavers around it. He and my wife also agreed on the lighting and she's very happy with it. The installation was very comfortable. We had some issues at the end, but they're very small. We expected some rocks to cover an area, but they jumped right on it. Any question we had, they were able to correct any issues. The pool is in a perfect spot and we have enjoyed it.

Searching for pool builders in my area, I found Blue Haven on the internet. I worked with Greg and he seemed like he knew what he was doing. He's been doing it for many years and the process was great too. I built the pool house in the same time, so that made it take a little bit longer, but Greg was nice and he worked with me on that.

Blue Haven gave me some options but I went my own route. Their designer gave pool suggestions and I agreed. I thought they were good. The project manager was wonderful. He handled everything very well, and he took his time to explain things to us. Any issues or concerns that we had, he addressed them and made sure we're comfortable with them. We had LED colored lights, three water features in the pool, and then the spill-off from the hot tub into the pool as well. Then we had a tanning ledge. We have where we can control the filter and the temperature and all of that from our smartphone.

We looked online and did some research on the company we were gonna choose from. My buddy Kevin lives down in Alabama and has some condos in Pensacola, Florida. He used Blue Haven down there for their pools. I had mine done by Blue Haven too. I have a gunite pool and it has a tanning ledge with some bubbles in it. The construction team was pretty good. We didn't have any issues from digging a hole to the rebar getting put in to the gunite getting sprayed in. The only problem we had was the flagstone guy that Blue Haven used.

We liked Blue Haven's warranty. The guarantee that we had with them was they'd do the work. We told them what we wanted. They built it. So, everything went fine with that. The construction team was a little rough with the work they did. They ended up causing us a bunch of damage to our water lines. We told Blue Haven about it. We had already fixed it before then. But other than that, they did a good job. We're very happy with the pool.

I was satisfied with Blue Haven. I paid for the pool in cash. Blue Haven's designer came with a lot of ideas, which is nice. The construction team was very professional and they cleaned up. As far as the pool, I like the water fountains. I have the monitor that I could change the chlorinator and the time the filters go on. I have all the timing buttons and all that good stuff. I had a really good experience. I’ve referred Blue Haven to a lot of my friends.

My experience includes many of the elements of other reviews. The sales rep was smooth and seemed knowledgeable. The model looked amazing. A national company was reassuring. It took months after the deposit to dig. Long stretches of inactivity followed each subcontractor. Never got a detailed plan. The dimensions weren't what was agreed upon. 20x40 Grecian design in ground with heated spa and 1000' travertine. Contract in February 2020. Started digging April 30, 2020.

The Blue Haven rep, Greg, is very professional and responds timely. We had some thoughts in mind in regard to the design of the pool and then Greg came back with the design and that was what we did. But the actual design pieces like the rockface and all the other pieces were all on me. My favorite is the back rock wall with the waterfalls. We spent a pretty penny on the pool and it was a little bit higher than I thought. You could see little holes in the grout and I could get picky with my eye on that kind of detail. But it is what it is. Nothing is perfect and I get it. Everything is going well with Blue Haven. We're still working with them on different things and we've yet to do our final. But they helped us with the leak issue that we found and we had to work on that with the plumbing company.

The designer came out to our house and worked with us. The installers did what they needed to do and got the job done. They did the pool very quickly. I'm very happy. I love everything about the pool. We're happy we got somewhere to let the family have some parties and birthday parties where we're not sweating it up. We can walk outside and jump in the pool.

The pool designer was very helpful. He was very responsive to our needs. He was very detailed but too much detailed for us. He rambled and rambled on stuff. But he made a lot of suggestions, from just a kid's experience of his other clients. For example, my wife wanted a dark blue color in the pool. He said that was great but then he kinda explained why we shouldn't get a real deep blue color of the thing. So we went with another color and it was great. It was exactly what we needed. The project manager kept us up to date with the progress of the pool, which was great.

We were going through another company, then they did a really bad job and they were screwing us around for too long. We had to go change companies and a friend referenced Blue Haven. We went with them and the designer did a great job. With his quality of work, he didn't take anything less than perfect, which I liked. The best way to design the pool was as a kidney bean and then they did a doggy step and a sun deck. The crew then came in, did the job, and left. There was no interaction, but they were good and they cleaned up well. Now, we have a pool and it gets everybody together. It's great family time. Also, the centrifuge cleaner doesn’t take a lot of chlorine and it doesn't take any salt. It's working fantastic.