Blue Haven Pools & Spas Reviews

The pool was installed in 2004 and the tile had started to come off. In the summer of 2023, we hired Blue Haven to replace the tile with new tile, reattach it, and put on new coping, which is the brick above the tile. They did a good job and did it quickly. They seemed efficient as well. The product is expensive but it looks nice and we're pleased.

I had Blue Haven install a pool. The designer was good. They had a project manager, Jason. He was new to the process and didn't have much experience. He was a really nice guy. But they don't have their own in-house workers. They sublet a lot of the work. So, there were some issues and difficulties with the third party labors. They didn't have organization. They didn't show up when they were supposed to show up. The quality of some of their work was mediocre at best. Overall, it was okay, but there were some things that could have been done better. I'm still under warranty with Blue Haven within the next few months and I'm having some issues that they haven't been able to resolve yet. So, I'm working with them to see how they're gonna find a way to resolve them with my pool equipment.

The designer pushed a lot of questions that we had on to whoever the foreman would be. Then the foreman, vice versa, said, “Those are things that should have been handled by the designer.” So while I was happy with the design of the pool, there were some information that I needed that I had asked upfront that was not provided, and as that played out, was an issue. Also, the foreman should have been on site more. He was rarely ever on site and because of that, we ran into multiple issues that could have been prevented. We could have caught some of these issues early.

For the most part, working with Blue Haven was pretty smooth. They did a demo of the different materials and different pool types and they were knowledgeable about the pool experience. Then, they made the financing part of it simple and straightforward. They ran our credit and made sure that they found the lowest rate for us. Once we got financed, they set a date, came out, and started digging. It took about two months from the start to complete.

The designer from Blue Haven was very good. We told him what size pool we wanted, and the shape of the pool. We had an existing slope in the backyard. He had to come up with some designs to level the pool out and still make it look aesthetically good in our backyard. He followed through and gave us a great plan. If we didn't like it, he made changes to it to our specifications. He did it pretty professionally.

We designed the pool and the rep helped us put everything together. She was very knowledgeable. We like the whole pool design, including the tanning ledge and the hot tub. Blue Haven made it known what the cost was per item so we were able to pick and choose what we wanted to. We could have put less in and paid less money, but we chose not to. We were well aware of what they were charging before they even started. They did a good job and always kept in contact with me even to this day. The superintendent over the pool was a good person all the way around. I recommended Blue Haven to a buddy of mine. He's a builder that I work for and they're putting one in for him right now.

Picked Blue Haven do to the 4.9 stars for reviews on their site. Process started off good but soon went down hill. The PM they assigned to our project was either inexperienced or just didn’t care. Communication was poor to say the least and even at one point went and talked to the GM at which I thought might make a difference. Nothing changed and even asked to have the PM removed for another and was told we couldn’t. Finally after the pool was finished and the punch list items began we then found out the PM quit and we were dealing with his supervisor (whom we had been along the way Copying him on all correspondences).

We got financed for the pool that we had from Blue Haven and the process was easy enough. Their designer was helpful in helping us get a design made up that would work for our yard. We have the HOA, which I found 100% confusing, so he helped us navigate through all those type of things in the beginning to jump through their hoops to give them what they needed because I didn't understand what we were supposed to give them. I would have not known what to do to get the HOA, so he was very good with that stuff. We had tons of options because of our backyard's size. But we knew what we were looking for and they were able to do that for us. We were happy with how it turned out. We have a spillover from the spa into the pool, which I like. We also got lights in the pool.

Blue Haven built a small cocktail pool for us. They're slow. It took eight months and I still haven't got my permit yet. I got an email a month ago saying they were still on hold.

Blue Haven is way overpriced and their customer service could have done a lot better. It took a while for them to get started on my pool and it took them a while to build the pool. Then they were bragging about getting a pool done in five days right down the way. I was wondering was I not important enough to get it done like they got it done with the guy down the street. That was frustrating.

It was excellent service and they did what they said they were gonna do when they said they were gonna do it in good mechanical and form. It's a very basic design which they helped me with and with the stair outline. My wife has two bad knees so they made the stairs less steep. I give them the highest recommendation possible.

The reps from Blue Haven were very informative. They told us what we needed to expect and what crews would be here. They spoke very little English but the rep would be here to decide for anything that needed to be done. I had my pool resurfaced and it took a week, which was perfect.

Blue Haven had a fair price and good reputation. They had good quality. And during the process of selection of the materials, they had fairly nice quality materials. We were happy with the installation. The manager and the team lead are all good with communication. I had no problems with them. When I needed something, they were there. They were addressing my issues. My next-door neighbor had a pool also being built at the same time, and they had issues. I didn't. I was happy with that. They completed the construction as they promised. It started in June, and it finished in October.

It was the first time my wife and I ever had a pool built and the experience with Blue Haven was very informative. We had never done anything like that before so we didn't realize how the rep could design the pool with us standing right there telling him in our mind's eye what we would want but he was able to do that all in his graphic design. It was really easy and we could see what our yard was gonna look like before they even started working on the pool. The paperwork and all the stuff they did for us were really nice and our project manager was really good. Even when there wasn't anything planned for a week, he would still contact us and he kept us in the know about when they were gonna be doing what and we could make plans around it. There were tons of people coming in and out of the yard and he stayed on top of it. My mother and father-in-law are having a pool built and we've requested the same project manager.

It was great with Blue Haven Pools & Spas. Daniel did a good job on the 3D drawings. Every time we'd make a change, he would redo the drawing so we could see what it was gonna look like. They changed things when we needed it to be changed and did things to make it fit the city code. It was a big construction project. There were little bumps in the road about some plumbing and we had to change some equipment and tune in the system. But they were very honest and did everything they said they'd do which was to build a great pool. We have the OMNI automation system and a SmartPure system. We also have LED lighting. The main thing was honesty with Pedro who runs the company. He did everything he said. They've also come and fix things afterwards for free.

The whole experience was good and we're very happy with the pool itself. They were able to make the modifications to it as we went along. We were really happy with that. We have smart features, heater, and inlays in the pool with turtles and we're going to have smart deck installed within the next couple weeks. We recommend Blue Haven highly. They're not the cheapest solution by any stretch but we were really happy with the whole experience and the final product.

We sent our idea to Blue Haven and they sent us back one shape of pool and we went from there. We added a tan ledge and changed the location of the steps. We gave up some things because the cost is outrageous but what we were willing to spend is pretty much what we got. Our salesperson, Pete, was very helpful beyond the actual sale. He made it easy and we can text him if we have any issues. The project overseer man was our most difficult interaction because he was so busy and hard to get ahold of if we needed something or if we had a question or something wasn't right. He was great when we were elated about everything going on but the second that we had a snafu, there was lack of communication. But we were always able to get ahold of somebody who could go get him.

Bucky at Blue Haven Pools is absolutely amazing. He cares about the customer and helps however he can. He called after he came out just to check on me with the pool. Blue Haven needs to give Bucky a raise….He deserves it!!!

It was a wonderful experience with Blue Haven from the sales process to financing to the materials all the way to the project manager, the contractors that they brought in, and the warranty. The pool builders, Mike and Francis, communicated well. They told us what was going on and they were easy to get ahold of. We paid a little bit more but it was worth it. They have nailed the process of building pools.

The designer of Blue Haven helped with everything we weren't thinking of, like helping to pick out tile options and the biggest thing was the water feature we put in. It's an 18-foot raised wall that goes up a couple of feet and it has sheers coming out of it. The construction team provided good communication through texts, emails and calls. We always knew what was going on. It was overall a positive experience. Even now, if I have a question about something, I'll just text one of the guys and they get right back to me. They’re a great company with a great crew and a great designer.

We have a small yard and Blue Haven has a pool that's small called a plunge pool. It's also heated and has jets like a spa does. We did have another pool company come and it was like night and day. Blue Haven Pool came out and measured everything. They did a 3D drawing of what this thing was gonna look like before we even started. Anything I needed to change, they just changed right then.

Blue Haven was very prompt and they responded to every question I had. The whole part was about eight weeks. We were really quick to start and we saw a lot that first week or two. Then we were at a standstill for three weeks and after they did the rough end part, it just took a while for the next step. Also, we did the sun shelf and we changed the scale of the pool. They did a good job and I'm happy with the finished product.

I decided to go with Blue Haven because I liked the energy of the lady who sold the pool and she explained everything step by step. She really sold the pool and let us see exactly what it would look like. She made me see our yard in a whole different light. She met our expectations. I went in to pick out the tile and coping and all the finishes. She made it easy, letting us see everything together and then was able to put it in the computer design so that we could see what it would look like all together. So, I really loved that. She was friendly and helpful. Also, Blue Haven made financing easy and that was the biggest part. Even the installers would come in and let us know everything that was going on and the next steps to come. So, I felt very informed through the whole process. I had a very good experience.

We went with a company that seemed to have the best reputation for getting the job done and following through, and that was Blue Haven. The designer listened to our desires. We've made some adjustments along the way and it was not a problem. It worked out well. We wanted a smaller pool that was equal to the patio that we had built, which is 22-foot wide. Blue Haven could only go out so far 'cause there's a pond so there's a fence. We had them build a 10 by 20 plunge pool, which turns out great for us. We put some tiles at the edge of the steps. Our neighbors had recommended getting the glass tile inlays at the end of the steps. They didn't get them and it's hard for them to see the edge of the steps. We got to choose the color of the final material, which turned out great and the tiles.

Blue Haven had a smooth process. I just filled out an application online, and then their person who's in charge of the loans communicated with me what was going on with the pool loan, the steps, and the payments. If I had any issues, it was easy to reach out to them via email. They’d reply back usually the same day, but it was always within 24 hours. I used to be in banking, so it was a really easy and pleasant experience.

My experience with the Blue Haven designer is a mixed bag. Originally, we had somebody come out. We were very happy with him. He was from the Exton office. We were given a number, kind of scratchy on the pad, with loose details of what we wanted and estimated prices. Then the pandemic happened and when we called back a month later, he was going out for an illness. So, we were moved to the head office. At that point he came out, the design had to be redone. There was a lot of going back and forth on design and where would it be located, but my dissatisfaction was with the numbers of how much this would cost in actuality. Whereas, I feel like maybe with the person from Exton, I might have been able to get those numbers sooner. So, that created a delay in our process.

Blue Haven was able to do what we needed financially and the financing process with them took a week. But during the project, they kept taking different amounts of money out. Other than that, we talked about what we wanted with the designer and they showed us some different designs. We went with what we could afford which is a figure eight pool. It’s got a lounger area and has a spa attached to it. It's also got a deck area around it that we had installed. And it's nice. I also like that we got it heated. During the construction, they set the dates when they were going to be doing things through Buildertrend and we made sure we were available if they needed us.

I told the rep what I wanted and he drew up a plan that was pretty close. Then we tweaked it a little bit more. It was pretty smooth. The installers that came in were okay. But they left a lot of trash around my yard. Other than that, everything was good. They had to come out and acid wash my pool because they left footprints all in my pool everywhere.

I enjoyed their service. Mike, their manager, was awesome. Everything was fine. They explained everything. They even have an app that you can go in and follow the progress. The pool is beautiful. It's exactly what we wanted.

Everything was 100% awesome and the communication was really good. Everything went smooth and quick. From the time they started to dig until the time we were swimming was six weeks. We ended up doing a hot tub with the waterfall edge.

I liked that Blue Haven's prices were compatible, and the salesperson wasn't pushy. He left it in our court and said, "Okay, give me a call if you're interested and you wanna go with us." The financing part was really easy because once we got the estimate, they sent that over to a bunch of different in-house financing. They had asked if we wanted to finance. So, I went online and filled that out. Then the person that was handling that reached out and said, "Here's a couple of offers. What are you interested in?" Then we just picked. It was really painless.

Outstanding. We had three pools built for us over the years and by far Blue Haven has proven thru their actions to be the best. From their designer (Rick R.) to their wonderful and efficient office staff (Morgan) to their operations superintendent (Thomas) we had the best home pool building experience. Equally important is the superb communication process throughout the pool building process and the continued accommodation to the homeowners. We appreciate the smooth operations from dig out to gunite to the paver install.. The crews did an excellent professional job with minimal disturbance. It was such a pleasant experience to deal with such professionals to include their finance personnel. Blue Haven made the whole process a great experience for us. Without hesitation, if you desire a pool, highly recommend BH built you a quality pool. Hands down.

Installing was 10 star and installer had excellent customer service. I had so much fun watching my pool get installed. My family and grandchildren was so surprised when I showed them the new pool GRANDMA

Working with Blue Haven Pools & Spas' designer was very easy. I knew what I wanted. It was no fuss. I don't like a lot of stress. So, we were in and out, picked our stuff out. He worked with us. We have a small yard. Blue Haven listened to my problem. They listened to what I wanted, but they put me back into reality. So, my total design was changed by their expertise. I trusted them a lot to change my whole design.

Everything was perfect with Blue Haven. Everything looks great and was done super well. Also, if I ever had a concern, it was addressed immediately. We have recommended them.

The designer was helpful in showing us different possibilities and the whole process was great. We went back and forth and had some general things that we wanted. We love the pool. We just had some maintenance headaches because we didn’t understand something. We started having issues with our pool and we found out it didn't have any stabilizer in it. No one ever told us anything about it. So, we ended up with a pain that was completely avoidable had more information been communicated to us, especially as a first-time pool owner. The education that Blue Haven provided was incomplete. We followed every instruction that we were given and still started having some issues with the pool so, I hired somebody to come out. We were putting chemicals into the pool for nothing because nothing was holding it into the water. But other than that, the construction was fine and the experience with Blue Haven was good for the most part.

We looked at about five different companies and Blue Haven came out and gave us a quote. Theirs was competitive with some of the other companies. Also, there was just something about Chris when he came out with Blue Haven that was wonderful. He was so detailed and patient. We met Blue Haven also at their location on Ashley Phosphate. It was a wonderful experience. Then COVID hit. Chris called and said that they were gonna stop building for a while. He said, “After COVID, we believe price is gonna go up. We think anywhere from 20 to 30%. Do you wanna lock in?” He told us that locking in meant that it locked in our price for one year. We said we were okay with that.

The design is what my wife and I asked for, and there weren't any construction issues. The quality is good too.

I put in a pool with another company but I didn't like the way they set up their fees because all the money was upfront before the activity was performed. So, they were using my money to finish up another job. But Blue Haven was just the opposite. I didn't pay them anything until the task was done. They had their work activities separated in different categories. When they finished one activity, they billed me and then when they finished another activity, they billed me. They were very quick and easy to work with. They let me come up with some of the ideas that I was looking for, and they took that and came up with a design for what I was looking for. They probably enhanced it from their experience so, the design came out good.

I called up Blue Haven and talked to Brandy. She told me they'd dig in four to six weeks and all that happened. Brandy and her husband, Sean, came out to do the initial design. Then, the crew would come and do one thing and come back in a couple of weeks. It was a different crew each time.

We were happy with the whole process at Blue Haven. They helped us out and we were very open to changes and we used the app a lot to communicate with them. We enjoyed the whole process. We custom-built the whole thing. We had a waterfall feature that we like a lot and we added a spa and a bubbler as well. They also did it right within their window. They also answered any questions we had, which was nice, and they explained the process when we were out there with them. But they didn't bother us any time we didn't wanna talk to them. I like that the lights in the spa are all on the app. It's nice. The best part is I can turn on the spa when I'm out at dinner and have it warm by the time I get home. We would definitely use them again.

Our designer is Tyler. He was great. I really liked him. He was very friendly, nice and helpful. The construction of our pool went smoothly. However, when they plastered the pool, the plaster got on our AC unit, but they came out and replaced it. They took care of that.

Their entire presentation of Blue Haven of being able to put it into a 3D drawing and showing me what it could potentially look like was cool. Everything went well during the installation, too. Our pool is rectangular. The extra add-on that I had done was a tanning ledge and a couple of bubblers. We also made the pool a little bit bigger than their standard size.

Blue Haven has good prices compared to some other people I looked at. They were easy to work with. Weather held us back a little bit a couple times. But as far as it going up, it was quick. The building process was great. We got what we wanted. But it was the final stages of Blue Haven that we had issues with. Once the pool was built, they did what they call pool school. That did not go too well. Some of the equipment was installed incorrectly. We had to have someone come out and fix some of the stuff that was installed. Then we were told that the size of the heater that they put in for the size of the pool we had was way too large. But I was never told that by Blue Haven.

Blue Haven sent a sales rep out and he was a nice guy. He's been doing it for a long time so he was able to show us what we could do. He looked at the backyard and we agreed on what we would want and what that would cost. That went well. Then, we worked together with the designer to come up with something that we liked. They convinced me that the size was the right size. I would have made it a little bigger, but I'm glad that we didn't.

I like the price of Blue Haven. The designer was a good guy. He was friendly and he showed us what could we do and how could we put it. We have a small backyard. He said, "You guys can do this and that." Drew up a plan for us. We liked it. Everything was good. Everything was what they said and it was on time and it was scheduled. We had a problem with an electrical thing that went out and they called us the next day and fixed it. My family loves the pool. We got the jacuzzi and a little bed where you can sit in the water and still be in there.

Blue Haven is more efficient and has better pricing than the other companies I got a quote from. I also like that they are local to the area. The sales people did great. I had sent them the survey of our lot, and they already had something drafted and ready to go by the time they got here to show an idea of what things would look like. I appreciated that aspect. They were also offering a special during that month. Our lot is small so I was limited on what I could go with, but they helped with showing me how it would fit and look in the yard to pick the right choice for us. They were open to me adding things and telling me things that might not be necessary for that size.

We like the quality of Blue Haven pools. Working with their customer service was a seamless process. They were very informed and very educational for us. I appreciated that they were very knowledgeable. The construction process went very smoothly and they always informed us of when things were gonna be done. They were very timely and the quality of their work was phenomenal.

They were very good from start to finish. We had no issues with anybody from Blue Haven. The project manager was in communication with us almost daily. They also have a product called Builder Trend that they updated to keep us informed exactly the status of the project. Overall, the whole process was easy. They stayed on task, and it took about eight weeks from start to finish. So they did an excellent job.

I liked the person that I met with initially but the rest of the process was a horrible experience for me. My experience with the construction workers were not pleasant. I had two new gates put in and they destroyed both of the new gates. I had a fence that they had to use to enter the property and they broke the fence and the fixture. I had a electric power thing installed so that I can have electricity to the pool and they broke that, too. They did a lot of damage and they were not clean. One of the guys went behind my shed and relieved himself, which was not cool. I told Blue Haven all that in an email.

It was amazing when we first started with Blue Haven. The owner, Bob, came out and did an assessment of what it would take to do a pool. He was able to write an entire pool estimate right from a calculator. I found that to be quite impressive that was why I took him so seriously and ultimately did the deal with Blue Haven.

We have a freeform pool that has fountains and a hot tub spa that flows into the pool. It also has two tanning ledges where there are two different depths. The pool changes colors and has little features. I like it a lot. It's the best thing ever. It has changed our lives Blue Haven has good people. They're all respectful of our space.

Blue Haven is good company to build a pool. The price was excellent. The water feature and the LED lights are nice. I love them. The only thing I'm upset with is that we haven't had a final inspection.

We had a really nice sales rep. He was really straightforward on what we could afford and things we could do. So that was pretty good. We're happy with the way the pool turned out. The crew was mostly pretty good. We had some issues where they haven't come back to fix stuff. They had to put a thing on our spout for the auto fill and it's still dripping and no one's come back to fix it. We wanted the special part for the filter and the guy got confused on what we wanted. So we got something else that was more expensive and we didn't get the one we wanted. It was one little part we wanted that was supposed to clean the dog fur. But we got this part that helps to clean the water.

Blue Haven employed an independent architect to come here and give us a couple of designs to choose from. And we liked those designs the best. They managed people flow in and out of the house to the pool and kept the pool area safe. It took more than a year and a half to build the pool and the first thing that happened was the ground was broken. Then the electrical filaments were laid and the gunite support was established. They had to let that sit for a while to settle because they had to carve this place out of the hill. And it wasn't virgin ground, so they needed the time for it to settle. When wintertime came, they sprayed the gunite and created the shell. And once again, that had to cure for months.

The rep was very attentive. He answered anything we had questions about pretty quickly. The process started in February and we were in our pool by May. The installation was nice and clean. The techs did a great job. We recommend Blue Haven.

I would recommend Blue Haven to anyone. They were willing to build the pool how I wanted it and their customer service was amazing. From the first time that I met them to the last day that it was completely finished, they did everything that I asked and also had an answer for every question that I asked. If there was an issue, they got it solved immediately. I gave them a deadline when I needed the pool built by and they had it done two weeks beforehand. It was a tight time frame, but they still pushed it. Even after, any time I've called them about anything about the pool, they've answered the phone immediately. When I have an issue, they send a tech out immediately that day. If not, the very next day. It was one of the best experiences I've ever had with a company, whether it be a pool company or not. Their service was one of a kind. It was so good that my father-in-law didn't even need a pool but he had Blue Haven build him a pool too because of how good it was.

My rep was really sweet and knowledgeable. She listened to what we wanted and designed a beautiful pool for us. We got a free form pool with three waterfalls and the tanning ledge. Everything was great with the construction crew and there was never a delay. We didn't have any rain during that process so they were able to work every day. The work took seven weeks and everything went smoothly. We're extremely happy with the final product. We've had one summer to enjoy it so it's definitely been worth it.

Blue Haven's designer was very good. He suggested to raise the hot tub, instead of being down in the pool, and I liked his idea. Our pool is a freeform one that has a tanning ledge and a bench in the back. It's got a pebble gunite finish and it's very pretty. I also have a tablet that controls color, fountains and the filters. I like being able to control it all from inside my house rather than having to go outside and turn everything on and off. The pool has bubble jets as well, which is my favorite thing.

Blue Haven has been very responsive to any questions or help I needed. The customer service team is always willing to take calls and answer questions. When I asked questions, the designer was able to ask what my use would be and what I would want. She made some suggestions and gave me some options and what the price of those options would be as I tried to decide which things I wanted that would be within my budget. The financing was great as well. I just had to go online and fill out an application, and the lady that was managing it emailed me back all the paperwork and terms. All I had to do was fill it out.

Blue Haven was very professional. I was happy with their service. They also had a good design. I like the waterfall, the changing the shape of the pool and the slide. The lighting situation and the automation are all good, too.

The designer from Blue Haven was great, very easy to work with and understood what the restrictions were for my small backyard. The pool is a regular long rectangle with three steps on the left side and a little bench on the right side. It's half a P, just small enough to swim and exercise in. It has LED lights that change colors for the light to the pool. I have some concerns though and I’ve reached out to Blue Haven. The Kool Decking that's around it is already chipped. Blue Haven said they were on it but I haven't heard anything in weeks.

Erin, the rep, was very knowledgeable, kind, professional, and patient with us. It's our first pool and we were a little on the fence about it for a few years before we decided to pull the trigger. So, we had a lot of questions. Erin was good at answering those over and over again throughout the process. Nothing was hidden. It was all in writing and all as it should have been throughout the process when the payments were due.

We told Blue Haven what we wanted as far as the design. We got a rectangle pool, 14 x 28, with a spa. Considering that we are way out in the middle of nowhere, they did very well as far as people being here and getting it done. It was done a lot quicker than what we saw. It didn't take six months. They did say that it would take longer than it took, but it was completed in a very timely manner. I like the pool. It came with the LED lighting that changes color. What we weren't happy with is when they did the coping and put the grout in, they did a very poor job with the grout all the way around the pool and around the spa. They had to come back and redo that.

We had a great experience with Blue Haven Pools. They were wonderful and everybody who worked on our team was good. We had some issues with lights and the polymeric sand coming out of the pavers, but they fixed it immediately. We love the pool. Things went well and the only negative is that when the salesperson comes out and they're telling you the length of time and when it would be done, they tell you it would be 8 to 12 weeks. They should stress that Florida has a lot of rain and things get delayed, so be more realistic with that time frame because it always goes over. Then the homeowner is upset because their pool isn't done. Had they said it could take five months, I'm thinking five months. I’m not getting excited that it's gonna be done in four.

I gave Blue Haven the plan that I wanted, and they fine-tuned it a bit. I got a 20 by 40 pool that's 4 and 9-feet deep, then I've got a 10 by 10 spa in the middle and a water feature that pours from the spa into the pool, so I get a nice tranquil sound. Everything was good with the construction, with the exception of two things. We had some electrical issues, but they were resolved. The only complaint I have with Blue Haven is the plumber was piss-poor. He didn't sink the pipes deep enough, which prevented me from putting in a cabana house, which I had on my original plan. That was the only bad aspect of the job. Everybody else was solid.

The team I dealt with for my inground pool made a lifelong dream into a nightmare. They lied to me from the beginning and switched project managers to say 'I didn't say that'. Installation was flawed as well and company will not stand behind their labor and fix the damages they caused.

Our pool was completed in April of 2022. We noticed a rusty spot on the Gunite in the deep end of the pool in August 2022. After several calls, texts and emails they finally came out in November. The spot disappeared but came back. We noticed it when we took the leaf cover off the pool (April 2023). We again left several messages, calls, emails. Finally, after several months (July) a guy came and put Muratic Acid on it (the second time) and here we go again. The spot is now bigger than before and NO COMMUNICATION!!! We pay for Aqua Shop (which does a good job) to handle the chemicals and they've been trying to get someone to call us. But still ... no one's home!! I wouldn't recommend this company due to poor communication and lack of response. Service after the sale is terrible.

Working with the designers was very smooth. It was electronic and I could actually put the pool in the backyard and make everything look the way we wanted it to. We told the designer what we wanted, he drew it and it all came together easily. The shape of the pool worked out really well, so we were generally very pleased with how it turned out. It has a water feature at the back and a rock wall that looks really nice.

Timeline of install and equipment for pool itself seems to be well done. But DO NOT let Blue Haven handle the deck install if you are upgrading to natural stone. This part of the project is subcontracted and the installers (Best View Pavers) do not know how or do not care to properly handle the product. I made several requests that were ignored. I trusted that Blue Haven was proficient with installing stone pavers since they offer several options themselves as upgrade over concrete pavers, but unfortunately this part of the project was obviously not their area of expertise. Just applying a little more effort on the deck install would make a big difference on the end result. Use of wet saw and 1 step up on type of grout, both minimal expense in grand scheme of cost to put in a pool, would greatly increase the customer satisfaction of work done.

Working with their designers was great. They were awesome. They were super hands-on. They came to the house, helped us design things, mocked up some images and made some changes based on feedback. It was a very collaborative time. The pool is like a freestyle shape. We have a hot tub and a little spillover waterfall. It has all the lights in it. Everything is remote controlled so we can turn on the spa, we can change the temperature, we can turn the blowers on, we can change the light colors, all via the remote.

We had a budget that we wanted to stick with and our pool came in at that budget. It's fiberglass. It's blue and it got a sparkling shine to it. It’s like a free-flow design. Got a tanning ledge. It's nice. Blue Haven was easy to work with. They got back to me in a timely manner. They explained everything. They told me how it was all gonna go.

Blue Haven was amazing. I like their timeframes, and when they outsource, everything was on time. The workers were very timely. It was a great experience. I like the quality of the pool. Initially, I had a bigger pool, but then I wanted to downsize it a little. Blue Haven works with you. In their showroom, they have a huge selection of tiles, decking, and even the plaster. They must have a good rapport with the inspectors. I think that's important with the city inspectors, so the inspectors would come out on a timely manner, too. Blue Haven is really good to work with.

We liked the salesperson who was very workable. We needed a smaller size pool. Most of the other companies told us to buy a big pool or buy nothing. But the Blue Haven designer did the design. The pool was up and operational last September. From start to finish, we were very pleased. They were very responsive. When they said they would be here, they were. It was a good experience.

Our designer was really good. We had an idea of what we wanted and a bunch of pictures of the overall layout we wanted. He put that together, created this rendering for us, and it worked out great. We got a modern style pool and it has all the app stuff on it. The crew moved as fast as I would allow them. We were still building the house so we delayed the process a little bit ourselves just because we didn't want construction material falling in the pool. But as soon as we were like, “Hey, they're out,” the crew came in immediately and finished up. The project manager was awesome. There are four other pools in my neighborhood that are getting built and I just said, “Make sure you use Jimmy, the project manager. He's been excellent.” Overall, we like our pool and we enjoy it.

Blue Haven's financing team was really quick and upfront. I told them how much I wanted to put down and everything went through easily. We arranged to put over three quarters down and pay the rest off through a loan. With the pool designer, we had some little changes here and there, but he took care of everything right on time. We sat down with them and told them what we wanted and where to place certain areas for the pool to go in the yard. We added a larger beach area and they were good about it.

We told our pool designer what we were looking for and they sketched it up and it was simple and painless. It's mainly like a small waterfall. We have a unique backyard, so they kind of fit it in perfectly in our backyard. I would recommend Blue Haven. The only thing that I didn't like is some of their pool equipment choices. They don't do saltwater pools, they only do ozone pools. Apparently, saltwater is a little bit better. I didn't know any of this before I bought the pool. Otherwise, it was painless. I would use them again.

We called Blue Haven and once they came and gave us an estimate and gave us an idea of what our pool was gonna look like, and due to the confidence that they had, we decided to go with them. We liked the price, too. Our designer looked at our yard, measured for codes and things, and gave us an idea of how big the pool should be or could be in the area that we were looking at. They gave us a few different options as far as going wider or going deeper. I had a design in mind of what I wanted, so it wasn't really hard. I told them what I was wanting. They had their computer-generated pictures up with the stuff that we wanted, the looks that we wanted and different tiles and the pavers and different things. It was a pretty straightforward meeting. Within an hour and a half of the total meeting time, we had our pool design and we were very happy with it.

Working with the Blue Haven designer was a very smooth process. Everyone we dealt with was very professional. They were top-notch in everything. They met our expectations. They kept us up-to-date on everything and let us know if there were gonna be any delays. I've seen other people complain about things online. But for us, everything was great.

Blue Haven was attentive and helpful in every regard. Everybody was straightforward. They kept a close tab on the progress of the pool as it was being built and asked for our input frequently. They gave us a timeline and got everything done before the timeline that they forecasted. The pool company's owner's recommendation was to add in some side steps towards the deeper end of the pool that I originally hadn't planned on, and those have been great for the kids to sit on the deeper end and be able to relax and take a break for a second.

Blue Haven Pools & Spas looked to be a good company and had what we needed. They have never done an L-shape before, but they worked with us. They were very polite and knew what they were doing. They came in, did the job and asked us if it was to our liking. The workmen were skilled, did well on time, and very helpful. You should use Blue Haven.

Working with their rep Jim was fine. We discussed the pool plan and I made a couple of changes. They went with it so there was no problem. The subcontractors was fine too. The only thing I didn't like was that nobody notified me that anybody was coming. They just showed up and went into the backyard.

To put it kindly, I had a challenging experience with Blue Haven Pools that left me feeling frustrated. There were notable issues with the quality of work and customer service throughout the project. The coping work required several visits to address, yet the problem remains unresolved. Communication with the company fell short of expectations, in particular, with Vicki, Frank, and Nate, some ending quite hostile. I also encountered challenges with the initial cost estimate and experienced excessive delays in construction.

We were very specific but we didn't know what we were doing and the young lady in Blue Haven’s designer area was sweet and knowledgeable. We wanted the pool a little different than everybody else’s and she helped me because I was picking out something that probably wouldn't have popped as much because we weren't getting a lot of the fancy lights.

We live in a community that has a lot of restrictions and we had to get permission from the city for an abatement approval. So, we needed about a foot more to be able to put the pool in our backyard. Mike from Blue Haven helped with that whole process. He knew not only the design but you have to put together a whole plan. Then, we had to take not only the plans and present it to the city to approve, but we also had to write letters to all the neighbors to make sure it was okay. So, Mike was very instrumental. He did 3D layouts and we changed them several times. From start to finish, what Blue Haven did for us was extraordinary and I would recommend them highly.

Blue Haven did the install towards the end of COVID, and considering the circumstance, they were done in a timely manner. Given everything that was going on, it was acceptable. Everybody was fairly nice. They even recommended the lender and we went through them. Overall, my experience was great. Blue Haven was easy to work with. I referred them to my friends, and two got a pool through them as well.

We have a kidney-shaped pool with two jets from Blue Haven. Cost-wise, it was great and we did the financing option. Blue Haven got our pool done when they told us they were gonna get it done. We had a really good experience with them. The whole process took 100 working days and that was the timeline that they gave us. There was only one issue we had. We had to get the patio, like the sand for the pavers. They had to come back and it took them a really long time after the pool was done.

Pool construction: Good; Pool inground jets: Substandard; Pool Deck: Substandard; Pool equipment: JUNK! If BH is your choice, research and purchase your own pool pump, filtration system and UV Ozone. BH uses Hayward equipment, which isn't half bad. However, it's proprietary to BH, which makes it very difficult to get replacement items such as filters and UV bulbs. Research and buy your own equipment as BH equipment will fail you well before the five year mark. After only 4 years I have replaced the pump and the uv ozone system as BH proprietary JUNK has kicked the bucket! A price tag of over $6,000 in one month! Additionally, I discovered they installed a uv/ozone system rated for 20,000 gallons. Problem is that my pool is 29,000 gallons. Someone tell me how the math for that works out because in my numbers world it falls quite short. The pump just flat died!

Blue Haven Pools & Spas is the go-to. What they tell you would happen will happen. My designer was James. He came out, listened to what we wanted, put a picture together, sent us the picture, and we ended up sitting on that design for a while because we got pictures and quotes from other pools and compared what we would get, prices and quality. We ended up pulling the trigger with Blue Haven.

Blue Haven’s rep very clearly laid out a lot of what the project would look like in terms of selection of the materials, what the different phases of the work would be once we got the design approvals to move forward, roughly how long it would take, how the payment process would work and how I could track everything through a mobile app and approve any changes. The construction went as planned. The workers did everything they said they were gonna do. All of the materials came in on time and they put in all the equipment the way it should have. They tested everything. We were waiting on some materials for the rest of our decking for some stone that was out of stock and they couldn't finish the coping until that was done. But there was no delay or holdup on their end. They delivered on time and on budget. The pool is great. We use it a couple of times a week.

The designer was very helpful. He took a lot of feedback and worked around kind of existing constraints. I ended up doing whatever I wanted anyway, but I was very concerned about the level of slope in my yard. There was a lot of push on me in what I wanted as my design because of the amount of slope. But I was satisfied with the timeline. It was good. The crew was fine. They messed up my fence and deck but then fixed it, so it was fine.

I'm totally satisfied with Blue Haven. They did everything I wanted, and everything came out perfect. We really like our new pool. It has a pool heater, and I had a fire pit put in, a patio extended and an area for the kids to sit in. My kids love it.

We told the rep we were looking for a standard pool with a spa and a sun shelf, and he drew something up. It was painless, quick and easy, and the construction team was punctual, friendly and they reply. However, our pool took a bit longer to build because it was during the COVID time and there were supply chain issues. We had a couple of hold-ups for papers as well.

I looked around for the price, the quality, and for the warranty, and Blue Haven Pools & Spas was the best franchise to get a pool. The designer was very informative. He started building the pool right in front of us on the computer screen and showed us a rendering before we left the Blue Haven office location on the first day. He did some tweaking here and there to make exact measurements. But that was what we wanted and what we got.

Bob, the guy who owns the store locally, seemed very knowledgeable. We told Blue Haven what we wanted and he designed it. Our house sits at the top of a hill. So we were going to put the pool in the front of the house on a slope. It was a bit complex because of the slope. But it has a 180-degree view of the mountain range so it was the opportunity to build something really beautiful.

Blue Haven had to make a lap pool that sat on the side of our house and we have four waterfalls. It’s the most beautiful pool I've ever seen. They were ahead of the timeline when it was constructed. I tell everybody to use Blue Haven and not to use anybody else.

Friends ask me all the time, and I tell them that if they built a pool, it has to go through Blue Haven. I hear all these horror stories, but mine was really seamless. We went into the showroom. I got to pick out all of my colors and types of material, and it wasn't pushy. It was just explaining everything and letting us choose what we wanted to do and what was in our price range. Although we upgraded to the nicer plaster, the PebbleTec which is beneficial for us considering would be there long term. And knowledgeable on all the ins and outs so that we could pick where we wanted to spend our money was nice. Any time I needed to make changes, they sent me back a revised quote or contract. And all I had to do was electronically sign it afterward. So, it was very easy. They were on top of it.

I appreciate the system and the quality of the system so I don't have as much maintenance. I also appreciate the kinds of heaters that they put in. I also appreciate the way they trained me so that I could take care of my own pool. I appreciate how quickly they get back to me when I need something. When the seal broke, they sent one quickly. It's beautiful and it's high quality.

We got a pool with a spa done thru Blue Haven. It looks beautiful. Everybody that's seen it is enamored with the pool. It's an ozone pool, so it's a salt pool using ozone as the coronation system. We also got the Aqua pod. We tried to download the app, but it's not been a successful journey so far. The quality of the workmanship and the actual install of the pool is very good. The administration, the coordination with the project managers, and the follow through were not as what I would have expected from a company like Blue Haven and the value of the pool that we put in. They were very quick to do change orders and do all the administration for the change orders, but they did not reach out to me to ask me if there was anything more they could do.

It's been a good experience with Blue Haven. Any issues I've had, they've always been prompt to take care of it. Their team was also very friendly. I'd recommend them.

We got four quotes and they were all within a few thousand dollars of one another. I was asking for a rectangular pool at the time. Paul, the designer, said he would quote me on the size I have laid out and the depth. He also said he would give me some other options that could save me some money. By cutting corners, by making it round instead of square, I saved me some money and we added some more things. We added a chiller and more bubblers and still came in about the same as we were looking at other installers. He saved us some money and got us the same pool area, just not rectangular. I had no idea that it would be cheaper to build a double balloon as opposed to a rectangular pool. That was the selling feature.

Blue Haven's designer was very good. We really exhausted all the options and he made a lot of designs for us. Finally, he came down to one and he had a lot of work done for us. We changed our minds 1,000 times, but he was very patient and he did an awesome job. Then, there were scheduling issues during the construction. But you start one process, then wait for the next process to start. Once they started, it went through and the whole thing took 90 days to finish as promised. But we had a decking issue that we postponed the rest of the crew. If they would have continued, it would have been finished very well. So far, the quality of the pool is great. We did LED lighting and a higher level of the plastering. We did a lot of upgrading, too. Blue Haven's reps at the office were also very nice and I was very happy that we started with them. Whatever we asked, they did for us. If there was something delayed, they would jump on it, then do it all.

The rep got the design spot on the first time around. We love the pool. The only complaint I had throughout the whole process was the amount of time it took. But at the same time, we had nonstop rain, so it wasn't anything about them. They were responsive. I wouldn't say the communication was forthcoming, but every time I asked a question, they responded immediately.

I was getting quotes and came across Blue Haven and I looked at their reviews. They weren't necessarily the cheapest, but they were one of the best prices, but with the absolute best customer service. Everybody else was kind of annoyed that I called them. Blue Haven made me feel like I wasn't a burden. They came out the very next day for a quote. The financing was the only hiccup we had. We didn't quite understand what they did as far as payment and that they only pay a certain percentage each time instead of the whole thing. When we tried to ask about it, the lady was like, “They shouldn't be bothering me with these questions,” even though she was our financial advisor. We didn't really like that. Other than that, it was good. The official manager person, Sean, was very helpful. He was like, "I'm sorry. We'll get it handled."

We did a spa that's attached to the pool so it filters from one to the other. My experience with them was great, from start to finish, with every aspect. They were good to work with and very accommodating. Kris was the project manager we worked with. I could not recommend him more. He was so wonderful to work with, helpful and very on top of things. Always very respectful of our time and has great manners, too. The installers also kept me up to date on their next steps and their schedule and when they'd be here.

My designer did a great job from the get-go. He provided a design that met all of our expectations and fit the backyard perfectly. The communication was great and the schedule was on time. Also, the construction was clean and everything about it was extremely positive. Whenever a few questions popped up, they followed through. I recommend them to anybody who asks me who did my pool. I had an excellent experience with them.

We had gotten a quote from another lender, but Blue Haven ended up working out to be a better deal for us. It was a pretty seamless process. The sales rep did a great job but he could have been a bit better at upselling. There were little things along the way such as the pool cleaner which, if we would have known what we were getting, we would have decided that it might be worth a couple hundred dollars to get a better one. We could have had more options on the design, too. He gave us a base and we tweaked it a little bit. But it would have been good to see what a rectangle pool would have looked like or maybe give us three options to choose from. But we only got the one design. Other than that, they were fabulous from start to finish.

They fully explained our options and we were able to pick what we wanted. There was a little mix up with the design after the fact but they took care of that for us to make us happy without any additional cost. The construction was on time but they made one thing a bit too big. The techs came back and adjusted it. Definitely use Blue Haven. They built a quality pool.

We had met with five different companies and the Blue Haven representative was the only one who noticed that our electrical went through the middle of our yard and needed to be moved and told us to move it or find out how much it would cost to move just before he would draw us up a plan because he knew our budget and wanted to respect it.

I like Blue Haven's quote and their employee that came out. They looked at everything, drew plans and asked what we wanted. We did a lot of special stuff that's significant. The pool looks nice. We're happy with it. I have no issues with the company or their workmanship.

My experience with Blue Haven was pleasant. The process was straightforward and the rep gave us all the information we needed to go ahead and get the loan done. The pool equipment that we received was an older model. We were told that we would be able to monitor everything through our phone. I don't know that was 100% accurate because we have to get a wireless attachment to do so, and that didn't come with it. They could have explained to us that the pool that we were looking to get was one where we had to upgrade the ProLogic system where we could control everything digitally through our phone like if we wanted to change jets, turn on the water fall, turn on the lights, etc.

Blue Haven was the least expensive out of the 3 bids that I sought. My experience with them was very thorough. They said the process would take five months. But it was seven months before I would be able to heat my pool and turn on my lights and my waterfalls. It’s a spa pool. It’s very small. It's 12 x 14. It's got three waterfalls and it's got colored lights. I love it. They designed the whole backyard. They worked together with the landscaper. One thing they could improve on is to provide a pool cover. They sent me to a pool supply place. It's custom size, so I'm having to pay another $2,000 for a cover.

I love the pool. I would recommend others to call Blue Haven.

We got positive feedback from the two individuals that we were working with at Blue Haven, and any questions or concerns that I had, they responded quickly with those. We went with the freeform design with the hot tub and the designer worked with us on designing something that flowed really well with our backyard, taking in consideration the septic tank that we had on the left side of the house. And we're really happy with the way it came out. I would highly recommend Blue Haven to anybody that asked.

We got a gunite pool with a paver patio around from Blue Haven. It was expensive, but compared to lower-quality products, I didn't feel like it was substantially more expensive. We saw a lot of negative complaints about Blue Haven like how they were delayed in schedule and core project management. We actually had a really good experience. They really stayed on track and on schedule. They communicated well and we're happy with the end product.

My husband had an experience with the Blue Haven, Las Vegas so he chose them here as well in Louisiana. All options were available and we picked what was good for us. We’re happy with what we got. After they delivered the pool and they said set it up, they came and gave us a tutorial of how everything works. It was pretty easy. After that, we did some upgrades to our pool. We made it digital. Now, we have a Wi-Fi system so we can control everything from our phone. Everything was pretty grand. Blue Haven was really nice and we had a pleasurable experience. They told us what they can do and they did it.

We went to talk to several different people and everybody wouldn't give us exactly what we wanted. But the rep at Blue Haven gave us what we wanted and more. He was wonderful. It just took a long time for the pool to be finished because of the stuff going around. Part of it was we had to go on a trip somewhere and they couldn't do anything while we were gone.

The process with Blue Haven was very easy and they had the best resources for materials and the best option for tiling. We liked that they have large teams that would work with you. We could tell it was a very professional company. I worked with Gary for designing the pool. We had specific things that we wanted to do centered on our outdoor patio and we wanted a large sun shelf. He was able to give us 3D renderings of the different size options and the different layouts we could do with the space of our yard. He was very knowledgeable and knew what would work and what wouldn't work based on the space that we had and it was really helpful being able to visualize it. I also worked with a rep at the showroom for the tile and stuff and she was very nice as well and made it super easy.

The Blue Haven designer did exactly what I wanted. The pool has a spa that is like a waterfall and some water balls on the side. It is great.

When we decided to put a pool in, Blue Haven was the only one that was responsive to coming out and doing the work. They had gone through a management change in the middle of working through it. With the older management, we ran into some issues. But I talked to one of the major players in Blue Haven and he assured me that things were being worked out here in Fort Worth. The group that took over afterward was great.

Blue Haven gave us a better plan for the money. Also, the designer was good at designing and coming up with something creative for our backyard, which is a bit unique. She took in the yard into account to build the actual pool design rather than just trying to fit in some sort of kidney or something that's pre-formed. We started at the end of 2019. I asked if they would have any issues with supply chain materials. Blue Haven looked at me like I was crazy. And when things didn't happen, it was, “Oh, it's supplies and materials and we can't get coping," forever. And it’s, “Can’t get plaster,” forever. We tried to do everything all together to this designer. They said she made a great design but was terrible at everything else.

We allowed Blue Haven to do the initial design. Once we had seen the initial design that was proposed, the designer was more than happy to work with us to come up with the final design. We sat in his office for three additional hours getting it set up the way we wanted. They were very accommodating to us. The construction team was professional and easy to work with. We got LED lighting and UV lighting filtering. Both have been my favorite features.

I was gonna go with somebody else, but Blue Haven could get it done three months faster. Their lead time was the fastest when I wanted to do it. Also, they communicated well. But they're too expensive. Also, I'm not crazy about some of the things in the pool and how the tiles look. Other than that, it's a nice, decent job.

Blue Haven's designer did well. I got all the help I needed with my pool plan. But the contractor they used to dig the hole cracked my concrete. Blue Haven refused to fix it. I had paid about $7,000 to have all that concrete work done and now it's ruined. Also, I was pretty clear when I said, “Okay. I want a pool, but I need a pool for a lazy person," and so he recommended this different filter that I paid extra for. However, the kinks hadn't been worked out on it yet. It ended up taking a ** on me and I had to get another one. My pool was all eaten up with algae because of that pump for a while. Other than that, I recommend one of the newer versions of that pump. Try Blue Haven out and see what they say.

We built the pool during COVID and the only issue we encountered was when Blue Haven was ordering all the parts. There were a lot of slowdowns and a lot of stuff going on. I talked to the top guy there and he said he had been doing this for 20 years and never seen orders backed up. But it was great dealing with the construction team. The crew was diligent and completed on time.

We did everything that Garth, the designer, designed. Everything went perfectly. The crew did a great job. The overall foreman was outstanding. I had his personal phone number and I called for any questions, and he got it fixed. Everything's good. Blue Haven started construction in August and the first time that heated the pool and did it was Christmas Day. So, it was quick. I had an inground liner pool and they had to demo it out. Now, that I've got this pool, the maintenance is a lot less and I have a lot better filter system. I wanted less maintenance and something that I can do without having to call a pool guy all the time. I've had nothing but great stuff going on. I love the pool.

We had our pool built in the middle of COVID so we knew there were supply shortages and labor issues. The construction took almost five months. There were manufacture defects in the stones that we had ordered and waiting for the new pieces to come in took a while. So, we went at least six weeks with several stones missing from the waterfall wall. Then, scheduling for the last bits of cleaning, concrete pressure washing, the sealing of the stones around the pool, the final pressure washing and cleaning of all the tiles and things of that nature took a while. A lot of it was weather-related since our pool was done in December. But that wasn't Blue Haven’s fault.

Our pool is a rectangle. It has a spa, waterfall and bubblers. We have some issues, but they're working to fix them.

Blue Haven's reps were communicating even in the initial phase of getting out to quote the job and how long everything would take. And we weren't getting good communication from anybody else. So, the process was pretty clear as far as the expectations in how everything would go. We went back and forth with a couple of different iterations of defining what shape we wanted, how big we wanted the pool to be, and where we wanted things moved around. So, it was free for us to customize it and as well as in making recommendations along the way.

It was a good experience with Blue Haven. With the financing team, it was easy and fairly straightforward. I worked with their designer. We came out and looked at the space. We had a very small backyard, so we were wanting to optimize as big of a pool as we could get. But then we also have easements and utility boxes. There are certain regulations, our pool wall couldn't be within this many feet and they were very helpful with making sure that we were meeting the building code and following all rules, and then working with my HOA.

My design consultant was Brandon. He came in and he was very professional. He brought his project manager at the time. Chris was very professional and flexible. He took my vision and put it on paper and gave me some ideas that I wasn't thinking at the time and made it better. He provided a great design. It was exactly what I had in mind. So he was very good. I was able to add a spa right before they were about to start the project. Chris was able to make that happen without any issues. The pool came out a lot better than I thought, especially the back wall with the waterfalls, the way that it’s raised and you can see it from the house. It was just like I envisioned it. So he took my suggestions to heart and tried to stay within those boundaries, respecting what I wanted. It all came perfect without any issues.

The construction crew was receptive if we had any issues. They had to go around our yard and make some routes. But they kind of kept to the routes that were there, so they didn't destroy our yard too bad. I would highly recommend Blue Haven to anybody.

Blue Haven's pricing was not bad and the salesman was great. He knew what he was doing and he was the one that designed the pool. But then he left so we just got thrown out to the wolves. I didn't know who to contact, who was going to call, and who was responsible for anything. There was passing the buck and a lot of pointing fingers. Then during the construction, most of the crew didn't have a drawing of even the plan of the pool. Most of them just said they were told to go do the job and I had to watch everything they did. I had to double check everything and I had a constant headache. The whole process took seven months, from start to finish, and in the end, it's a fine pool. But they didn't put on the spotting tile on the steps like they told me they would and they didn't bring out a lot of the pool equipment when they were supposed to to clean the pool. Then, they almost put the wrong plaster on it but we caught it in time.

We started in July and the pool was done in October. The quality is great. However, we're having a little bit of an issue with some of their equipment.

The designer was super professional, very friendly and customer-service-oriented and did a great layout. We went with the spa and then water feature. There were different crews for every job but they were always friendly. The supervisor let us know what he was doing. We had to request an additional cleaning but they took care of that.

They were really on top of things. We had a problem and they had an answer for it. We had constant communication. We also loved our designer, Jeff. The pool was amazing. It turned out great. The bar was our favorite.

Working with them was pretty good. Everybody was backed up but it wasn't bad. Everything was smooth other than the permits as I didn't realize I was supposed to close those myself. Other than that, I was happy with everything. My rep Chris was great. The pool I got is dope. It has pavers, a bubbler, a bigger ledge and an ozone generator.

The designer was very knowledgeable. We walked the property together and laid out what I was looking for. He made some suggestions. There were a couple of things that I knew I wanted right away, like a sun shelf. I wasn’t sure if I wanted to go 5 feet or 6 feet for the deep end, and he gave me some good guidance on the price difference between the two. We went with 5 feet, and we’re delighted we did. It’s perfectly adequate. 6 feet would not have been any added enjoyment. He also helped me layout and design a water feature at the far end of the pool. He was very helpful on finalizing the elements that I wanted and arranging them. We have a remote control so that helps us check the temperature and the filter and make adjustments to settings and lighting.

My cousin had had a pool put in by Blue Haven and I loved the way that it looked. When we met with the people, we liked them. The designer was very thorough. He answered any questions that we had and got back to us after we had talked quickly. We love our pool. We've recommended three people to use the company. Every time we've ever had an issue, they always come out within a week or two and fixed anything that we have had any struggle with. We have had several different times where we have had some stains on our plaster, and they served out that work that they have come out every time we've asked them to. They've done an acid wash twice to try to get it fixed, and now, the company who did the plaster is going to replaster it in October free of charge.

Our pool has a simple design with a spa at the end. It flows nicely.

Blue Haven’s designer was wonderful. We were very involved in the design but she was able to bring it to life visually, which helped us make even additional decisions. She was very responsive. Everybody was asking for a pool and she was completely overwhelmed. But she got the design and the iterations back to us quickly. She was very timely. But having to go through the office to figure out scheduling and timing was difficult for us. There was supposedly a project manager assigned to the project that we never ever heard from and that was very frustrating. Once they sent a sub team out here and a Blue Haven person, that person ended up being the one that I communicated with throughout the rest of the process. But that was not the actual project manager that I was assigned. So, it was very strange.

I made the unfortunate choice of picking this company to install in the ground Gunite pool in my backyard. This is been nothing but one big headache after another. They started in December 2020 and to this day July 2022 I’m still going back-and-forth with them about the pool leaking, a broken light and issues that have been broken when they do finally show up to look at the leak. Their evaluation of the leak is to come out and do a bucket test which they’ve done. Three of them already was just causes me to have to put more water back into the pool on my dime. Now they’re saying they wanna dig up my yard to find leak going to the waterfall instead of pressure testing the line or actually getting somebody out there that is an actual plumber. They can look at everything and fix the leak once and for all. This has been a very frustrating process every step of the way.

Blue Haven's sales presentation was more thorough and complete than the other companies I called. I liked that the rep listened. Given our backyard, we wanted to go with a simple design. And that seemed to be his style as well so that was nice. I never felt any pressure to upsell anything. There were some areas where we were open to upgrades, but he didn't seem to know a lot about what was available as far as various systems. I was looking for more of an educational piece to be part of the conversation. We've never built a pool before. So, I felt that was missing a bit. But overall, it was good. And we felt comfortable by name.

The experience with the designer was good. The manager was responsive but there were a lot of delays. It was probably too much careful work. Also, there was some cement and piles of little droppings that they didn't fix after they were done. They could have cleaned up a little bit more. Additionally, their service department wasn't too friendly afterwards when we had a issue with some black mold that we got into almost right away, and started leaving markings at the bottom of the pool. We tried calling their service people for advice or for help, and they just said it was obviously pool owner error and we were on our own. So I won't lean towards them for pool service. But other than that, they're pretty good. We're happy with the pool.

Blue Haven's reps were communicative. The financing went very smooth. The only thing I didn’t like was the fact that they were slow. Because we have neighbors that have purchased pools, and they got theirs done in three months, versus ours which was six months. The problem is that we are still in a pandemic. Because back then, it was still new. Other than that, I love the pool. It’s designed well. Blue Haven did a good job, inside and out of it.

From the very minute I spoke to Ray ** on the phone inquiring about Blue Haven Pools & Spas(San Antonio), I was met with a sincere interest in finding out what exactly we were wanting in a pool. Ray came over that week and met with us, and got a feel of what my husband and I were thinking of. We both had our own idea of what we wanted and Ray helped us formulate a great design. He explained the process in detail with us, and was gracious to hear all of our concerns and ideas. Ray was also very knowledgeable and took the time to listen to our needs. As the designer he explained the steps to expect and the people that would be involved with the planning and scheduling. Ray kept his promise that he would still be available to us if we had any questions or concerns. Jon our layout guy was very professional and explained the next step to expect. He answered our questions and left his card in case we needed anything else.

The designer did everything I wanted. But then when it went to construction, it was nothing but problems. There were five different crews and hardly any of them spoke English, and nobody gave me a direct answer. The cool deck that covers our concrete around the pole is coming up in little pieces. They keep saying they're gonna send somebody to fix it. But they've never sent somebody to fix it, so I've never paid the last remaining money. They turned me over for collection, and I called them up and said, "Why are you turning me over for collection when you haven't finished the job?" They said that they're gonna finish the job but they never have. I've never heard any more and it's been a month ago.

I had a great experience with them. The pool we got is what we wanted for sure. The guy who did it, Bob, was excellent. He knows his stuff when I have any questions about anything. We've really used it a lot. It has a little tablet with it and it came with one of the Hayward Systems that's smart. I’m very happy with Blue Haven. They got it done and that was awesome.

I've been working with Blue Haven for about three years on designing and we ended up going with them. The pool is a custom design and with a hot tub. It’s a granite pool and it’s great. We had some installation issues and we are still working on it but it’s currently operating.

Working with the pool designer was great but it wasn’t a very pleasant experience with the crew. Blue Haven fired our foreman and nothing happened on our pool for over two weeks and nobody let us know that until the new foreman showed up. Blue Haven sold us a remote pool control system to operate the pump from our phone and it still does not work. And their answer is they don’t know and that they’ve sold a lot of them. I'm waiting on the rest of the pavers to sink before I call them out. There's a pallet of pavers sitting in my front yard that they were supposed to come pick up. They never did. They had to redo the retaining wall about 30 feet and when they did, they did not finish the outside of it the way it was supposed to be, and nobody has come look at that in about four months. Now, my skimmer entrance to the drain is probably an inch and a half out of level and about a foot.

The Blue Haven team was pretty courteous and prompt. There's just one thing that was never resolved with my pool and I decided to fix myself. It was a cracked tile that they never came back and fixed. Other than that, we're pretty satisfied. I like the waterfalls.

We had a pool built in Virginia in 1986 with Blue Haven. It was a great pool. Working with them this time was great. They came up with a great design. We had just a few little things here and there and it was done. It was very easy to work with them. Blue Haven has a great team. We really enjoyed working with them. They were responsive. Chris was our manager and he did a great job for us. We would do it again and recommend him highly to anyone.

I like the lighting and the Baja shelf on our Blue Haven pool. It has smart features. I have the OmniLogic app on my phone and then on my iPad, and it lets you do everything. It being wireless and able to control everything is pretty cool. The app is most helpful because I could turn the jacuzzi from wherever I'm, and by the time I get home, it's already ready to go. We made several changes while they were in the middle of building the pool. They met them. We had add-ons, and they changed it. During the pandemic, there were a lot of things that were stuck at the ports, and they did everything they could to get parts in for me and my husband as soon as they were able to. The pool’s a little stalled but that was okay because it gave us time for it to be ready for summer. They did everything they could to try to accommodate us when we needed parts and they were always answering our questions and were always very helpful.

I enjoyed working with Blue Haven. They were very helpful and they kept us informed of what was going on. It was a good experience. We love our pool. It came out exactly the way I wanted it. We signed our contract at the beginning of February and they started digging in July. Our coordinator, Gary, kept us up-to-date on the process as we were going along.

While digging the pool, one of the guys drove over the corner of my patio and he cracked it. But they replaced it. When I was designing the pool, the designer asked me if I wanted a heater and I had told him I was getting a hot tub, so I didn’t need a heater. Plus, it gets really hot here. I didn’t realize that the way the temperature works here, it gets hot, but it cools down at night. It takes the water a long time to really get warm enough to use. So I should have gotten a heater. I wish I had a little more information back then. One more thing is that the tile on my waterfall on the wall is leaking from the back. They’re planning on getting someone out here, but we're not sure if that’s still covered under warranty because it’s been a year and a half since it was installed.

The design was a very easy process to do. I like all the features of the pool, too. However, we had problems with getting certain materials and people not showing up when they were supposed to because they used a lot of subcontractors. Some things just did not go as smoothly as they should have gone. But we really liked the gentleman we dealt with. He really went above and beyond to try to make us happy. We were very happy with him.

I love my pool. It took forever to build. But I really wasn't too upset because it was in the wintertime. There was also a supply chain problem and a hurricane. I really appreciated the rep. He worked with me really well. I also went over to their office a couple of times and visited. They were nice people. I enjoyed working with them. I was completely satisfied.

Blue Haven had the best software of all the pool companies here and that gave us a good look at what we were purchasing. We did a hot tub waterfall into the pool with deck jets, with an LED bubbler and a tanning ledge. It took a little longer than expected, but the job the construction team did was great. It was during COVID, so there was a big issue with supplies and the biggest thing we were waiting on was the pavers for the deck. It took five months.

The construction folks did a hell of a job and I'm happy. However, when people ask me about Blue Haven, I say things went very well with the construction, but aftercare is horrible. I'd give them an F. Every time they come out, if it's not warranty-covered, then they're going to charge a $300 trip charge plus so much an hour, and this was before the gas prices went up. There are people that will close the pool for a third of what they're charging, but they don't care. If they're not making that money, they really don't want to come out. I made one phone call and I was not very happy with that phone call.

I liked my personal interaction with the Blue Haven sales guy. It was non-pressured, informative, thorough and thoughtful. We went with what we wanted, which was a free form pool. Everything was a little ahead of schedule, which was unexpected. Overall, it was smooth. We love our pool. I have another close friend of mine that also went with Blue Haven. They were probably six months ahead of us in the process. They were able to speak into their experience as well, that helped us come to peace with the decision to move forward with Blue Haven.

I was pleased with what Blue Haven had online and the meeting with the sales rep seemed to go really well. I understood that the process was going to take a while because of the COVID time and Blue Haven mentioned that it would take a while as far as obtaining the permits. I understood that and that was fine. But then, there was a lot of turnaround with the company itself. They lost people and they had to bring in new people. So there was a lot of halt to the process.

Our superintendent changed midway through the project and we weren't informed about that. The person who took over was bad at communicating. Our product was delayed multiple times kind of what seemed like because of this, so we kept having to reach out to the owner of the company instead of to our superintendent because he wouldn't respond to any of our contact. We had to call them back multiple times to finish the project because they kept forgetting to finish parts of it. It was months later after to get things finished. They started in early May but they didn't complete everything until almost November. Their communication needs to be improved and they need to completely finish the job before deciding that they didn't need to pay attention to it anymore. I'm still in contact with Blue Haven because the pool has settled some and we have cracking in it. We're still not satisfied.

During construction, they were leaving their garbage in my yard, they cut my PVC without asking, worker were getting sick. Truck was breaking (as an excuse when they were not showing up for work ), Most of time In and out. I hardly remember a full day of work.

I just told them the shape of the pool I wanted and they made it. The results are fantastic and it's high quality. The pump had some manufacturing issues but they've worked through those. They've been responsive so far.

The pool is the perfect size for our family. I have a family of four with two daughters, and I can't keep them out of it, which is great. So it's real functional. Blue Haven also put a slide in for us. My wife loves a tanning ledge and the girls got plenty of space. It's perfectly what we wanted. They did a great job. They had three different crews to work on the pool and the crew heads that we worked with were all very professional. They were extremely efficient from start to finish. Alan, the General Manager, was one of the best people I've ever met. If I've ever got a question for him, he got right on it. So he was very responsive. If there were any problems, he made them right. He's a great General Manager.

Their price was reasonable compared to others. Overall, it was a good process from the start to the end.

The designer was very accommodating. He came up with a professional design and fulfilled our needs. We got a peanut-shaped pool with a tanning ledge on it and it has three sheer descent falls. The installation was quick and the installers cleaned up after themselves.

I had Blue Haven Pools start to do my pool in May 2020 and finish in September 2020 and since the start I had leak in my pool, but I thought it was due to evaporation. Called them before the one-year warranty ended and they sent someone out to fix it. I had issues with my pavers where the baby fence was installed but they never came out to fix it and also issues with the screen door and roof they installed is leaking and never came out to fix it. Now a little bit less than year and a half later after blue haven installed my pool, and my pool is leaking again and where my tube goes in from my vacuum is up twisted. Also, the guy that they sent me out for pool school does not want to do anything he just want to be as quick as possible and half the stuff he told me were incorrect and also they forgot to install my umbrella collar.

I liked what Blue Haven had to offer. And it didn't feel like they were trying to oversell me. They just laid out a lot of options. And the packages that were offered were superior to the other companies. They weren't the cheapest. They weren't the most expensive. But their quality seemed to be the highest. My wife did more of the idea of stuff, but I can vouch for her that we had some plans. And they really helped magnify them into something a lot more beautiful than we would have gotten had we done it ourselves. For instance, where we put the landscape, where we put the pool itself, they advised us to put it in the back of our property rather than the front so that in winter time we don't look outside at a pool cover, which was nice, because we have a beautiful landscape behind our house. We have to walk a bit, but it is nice. It’s at the back in the corner of our property.

We had the pool and the pavers put in. It's a rectangle pool and it has a waterfall. The installers were very good and professional. Both neighbors got a pool after watching them put it in.

Blue Haven wasn't the lowest priced but I picked them because they were one of the biggest dealers and they had access to equipment and crews. Some of the other places were bogged down with some of the supply chain issues. My designer was Allan and he's an old guy like me. He was old school and does pencil and paper. But he's the one who had the vision for my pool. As soon as he said, “Why don't you do this and this and this?” That was exactly what I wanted to do. I had some tight constraints in my space in my yard and he drew up a plan and that was what we executed. I brought Sylvan out here and I showed their guy Allan’s drawing for him to understand what I was talking about. He did a 3D thing but that didn’t mean anything. I’m more of an engineering type so I’m fine with the hand drawings.

Blue Haven was a good company. From the outset, meeting Dominic, their sales lead who was here, went smoothly, down to actually having them break ground last year which was a hard time given COVID. A lot of the supply chain affected the timing of anything around gun it, being shot, rebar, the metal, the plumbing, the electrical stuff. So, they were able to get it through the process expeditiously. They're a good group to work with. They've been upfront with everything when I've called them. For scheduling, they were pretty much on plan, which was basically unheard of given the environment from a year ago.

We like the pool. We have a couple of things that we're still waiting on, like the light fixtures popped off. We were gonna try to put them back on but we've asked the supervisor to send someone out to fix that. But they've taken care of most of the issues. It took a while for them to come out and cut the foam that they put between the coping and the decking but we got it fixed.

The Blue Haven and the financing people were nice. But just at the beginning, it was a little bit confusing. The same financial establishment gets used for student loans. I was trying to explain to them that I'm not a student and that happened to me three times because everybody calls in to one central number. But once we got that ironed out, it was fairly smooth.

We used Blue Haven for the installation of the pool and Dominic, the crew chief, worked well with the architect, the mason, and the people that were supplying the stone and the coping. He was really an integral part of the team. One of the things we liked was that he was very knowledgeable in areas beyond the scope of the pool itself. When it came time for decision-making on other areas related to the pool, even though it wasn't his domain and it wasn't his expertise, he was involved. He gave us good advice and gave us guidance and we found him very easy to work with.

We were looking for a pool. We got a couple of quotes and Blue Haven's seemed the most reasonable and I liked them the best personality-wise. They seemed more honest and down-to-earth. Overall, I had a pretty good experience. Despite the challenging times, I really felt like the process kept moving. I was constantly informed. So, it was a positive experience because of the constant feedback and attention.

Dominick with Blue Haven is fantastic and made the experience amazing. He is a world-class pool builder and I've referred him to a number of people. I interviewed many other pool companies that did not show up in any way, or shape, or form in the way Dominick showed up. He held my hand through the entire process. Dom made sure every single thing went in proper order. If there was ever a problem, he fixed it. My pool is magnificent and works off my phone. It makes it easier. I can just sit and take care of things instead of running all around and turning knobs. It is everything I could have ever wanted.

Blue Haven uses subcontractors. There were some communication issues. Also, it took a lot longer than was estimated. But they didn't hesitate on what my needs were and what I was wanting. They were good for the price too. If someone was looking to build a pool, I would definitely 100% say, "Call Blue Haven and let them know what your needs are and what you're wanting."

It's been interesting. They did a good job because of supply chain issues and went through three superintendents. Also, the construction team did a good job. But what should've taken 90 days is taking nine months to do and I'm still waiting on my auto level device and my spa jets. Another thing is they send you over to another guy who does pool service and maintenance for their pool school. I would have liked to have had a little bit more customer service in that aspect on site.

I was very impressed with Zach of Blue haven because he listened to us. He sat down at my kitchen table and worked everything up. Within a couple of hours, we had in our hand our quote and exactly what it involved. We got everything laid out there. With the other companies we talked with, they told us, “Okay, you get this but then everything else is an upgrade.”

When we got there at Blue Haven, Christopher explained to me what was going on, the reasoning that they had the bad reviews, and the steps that they were taking to correct what was going on. So, after speaking with him, he put me at ease and let me know that they replaced the whole office that was there originally, the reason for the complaints and issues that they were having. Everything went fine with the build. They finished on time as promised. I love the pool. I recommended Blue Haven to a neighbor friend of ours, and they had a pool installed.

We sat down and said, "Look, here's what we're looking for. Here's the space we got to put it in. We wouldn't anything deep. No diving boards, no slides. More of a sport pool just for volleyball and basketball, something for kids and stuff like that." Randy over at Blue Haven just popped up a couple of presentations that he had ready and said, "Here's what I can do and here's the size." I said, "Can you shrink it a bit and put it off of there and two on the end." And he designed it out the way we wanted it. It was a very simple process.

The only bad thing that I've heard is I had a friend in Tyler who was building a pool and had called Blue Haven asking for an estimate and a design but they never called her back. I felt bad because our experience with Blue Haven is good and I recommended them. But she did not have a good experience with them. One other thing that is disappointing, we used to have our pool cleaned by them on Friday, which was very good for us because we have help with our yard. So, they would come after the guys mowed the lawn and the pool was cleaned for a week. But they changed our day. So, we only have one day that the pool's cleaned now before the guys come and help us with our yard.

The people that we came in contact with were very knowledgeable, professional, and patient. The whole project was better than our expectations

It all moved fairly quickly. I ended up with a really gorgeous new pool. It ended up costing me significantly more than I had budgeted than they led me to believe the total cost would be. So, that was not great. But that was my only complaint.

I was looking for pool recommendations. I called five different pool companies to come out and give me estimates. Blue Haven is located in the city that I work in and they were the only ones that actually came to my house and did all the work. The others told me if I wasn't going to spend a certain dollar amount, they wouldn't come out. Others made me send them all the paperwork, scan all the materials then they never sent me quotes back. Others made an appointment, confirmed the appointment, and never showed up. Blue Haven was one of two companies I was able to get a quote from. I gave them my budget, told them what I wanted, and they stuck to my budget.

Blue Haven Pools was great to work with. They provided very good service when I called. Building a pool in the wintertime would have the downfalls because of the weather. But when the contractors were there, they were fast and efficient, and pretty darn good. The pool is a 20 x 40 rectangular pool with a 3 ½-foot to 7-foot-deep end with an 8 x 15 tanning ledge in it, which is our favorite because we have little grandkids and they can go on the tanning ledge and play. It's only 16 inches deep.

The work crew didn't speak English. When they were pouring concrete, the rebar was sitting on the ground versus floating in the middle of the concrete. I brought that to their attention and the boss came out here who speaks Spanish and she spoke to them, but I watched them from my window because I telework and they still didn't do it. The main office didn't know about it. So Blue Haven needs to improve the communication between their work crews and the office.

Start to finish, I could not have asked for a better company to undergo such a large-scale project with. To start, I was blown away by the design Blue Haven Pools, came up with. During construction, Paul and Randy communicated every step of the project with me, and someone from Blue Haven was on site for pretty much every day of work. This was important because it enabled us to make a few last-minute refinements that we didn’t think of during the design stage. We were also very happy using their in-house financing because we didn’t have to mess with banks that don’t understand the phases of pool construction. I now have my dream pool and there is not a single thing I would change about it or working with Blue Haven!

We spent several meetings to review 3D renderings. It was a collaboration between my wife and me and the folks at Blue Haven. My backyard was a little bit of a challenge. It’s on a slope and they did a good job of looking at the landscape and coming up with a design that matched our backyard. We put a fountain in the back that made the backyard where it sloped down more discreet. They placed the spa in the correct place, which is closest to the house. It's a smaller backyard so they took a lot of measurements to maximize the pool and spa area in relationship to the yard. It was all very customizable.

I would NOT recommend Blue Haven to anyone looking to build a pool or spa. The beautiful pools that you see in their brochures and advertising are a result of the contractors they hire, NOT a reflection of what Blue Haven actually does. From poor communication throughout the construction process to failure on their accounting department to reconcile the last payment, they lack the ability to practice common sense, much less customer service. From the time construction began, we rarely knew when/what the next step would be and when we reached out for answers, we were left with answered calls and texts.

I wanted to get the largest pool I could within my budget without any of the frills and the rep from Blue Haven gave me everything I asked for. I’m very satisfied with the quality of the pool.

I had four project managers of which I was the third. I never met the first one. The second one was an old project manager that I fired. The pool was designed by the old Blue Haven. The project manager understood the laws of fluid dynamics, why I wanted what I wanted. They got to the point where they dug a hole, designed the pool, wind up the equipment, put a hole in the ground, shot the concrete and then they all but disappeared. Then at that point, the franchisee was sold. The new franchisee took over at that point and they fulfilled what the old Blue Haven did as far as the design went. They got what they were handed, which didn't entirely help matters. There were just some things that should have been corrected or addressed early on, but weren't, although that was fine.

Blue Haven was pretty busy and had a lot of customers that they were working on. But the communication was good. They always answered all of my questions and concerns without any hesitation, and I would definitely recommend them. I love the pool. It's really good and we're pleased with everything.

I worked with a designer named Jaime. He worked collaboratively with us and listened to what we were wanting and had a couple of proposals. He did a great job. Unfortunately, there's been an ongoing problem with hot water heater whenever we use the hot tub. It was a manufactured part problem and they worked with me on it. But now, it's been good. We used the high end material for the lining of the pool and it turned out really nice. It was not a predesigned pool. So it had features that we were asking for, like putting a diving board and a slide. It also had two sitting ledges and a hot tub. Jamie designed based on the footprint of our backyard, taking into consideration a sewer easement. Other than the hot water heater not working like it's supposed to, I've been happy with the final product.

All our requests on the layout were accommodated and we were very impressed with the rep. Also, the construction team was very good. Blue Haven was very easy to work with from the time we walked in to the time the job was completed. They went above and beyond to make sure we were comfortable.

Everything was amazing with Blue Haven. They started the installation in September the 9th and they finished probably first week in November-ish. I couldn’t be happier with how everything went.

Blue Haven got to me earlier while the other ones put me out pretty far away. When they came out to do the work, there was no doubt that they really worked hard. The finish we put on it is pretty. I like it. I love the colors and the tile. But we had a few hiccups. My bullnose brick was a thicker brick than the new ones. I had all that removed and we had to add some concrete underneath it to build it up. But it's not perfectly straight. It’s got waves in it and I don't like that. One guy got it straight on one end but the other guy was in a hurry and didn't quite get it straight. They also had to chip some of the old plaster off. They were gonna come back and chip some more off but decided to leave it.

I've told two or three different companies exactly what my wife wanted and gave them the exact same details. Everybody else's quotes were cheaper than Blue Haven, but those weren't giving us the design we were after and we were willing to pay a premium. The Blue Haven's designer hit it right on the money. However, I was warned not to use them because they weren't as good. Then I've kept having to change people. The guy that quoted the job and the foreman were fired. When the designer was fired, that put fear in me. But the head foreman stepped in and he did a really good job. They had to do a few things that were harder like hit water when they got so deep and had to drain it. They told me that that was the biggest residential pool they ever built. It's just that it was a waste of money. We never use it. But my wife loves it, so that's all that matters. Overall, they're a good company.