Blue Haven Pools & Spas Reviews

The original guy Blue Haven sent out to come give us the bid was not satisfactory. He was new and he told us that he absolutely could not build any pool for less than $65,000. He didn’t explain anything about the options. That was also in the beginning of the COVID pandemic and even though I told him I wanted to have the meeting outside, this strange man insisted on coming inside our house. It was very upsetting. When he left, I was uneasy that that person had been inside my house, not just because of COVID. He had tattoos all over and I didn't feel safe that week. It was a bad experience. Blue Haven is dealing with financially higher-class people that are able to afford to build these pools, and they do not want a salesman coming inside their house.

I'm not happy with Blue Haven at all. They did a lot of things that I didn't like and the customer service is the worse. I tried to call them many times when they started to do my pool, but they never answered. I left a lot of messages and they took a week to call me back. A lot of things happened. This was a year and a half ago. I also paid cash and they were supposed to call me when they did the job, but it's like they were gone. I don't recommend it for anyone.

We had other companies come out to the house and take measurements. We talked about ideas and did a little sketch. They said it looked good and that they would go back to the office and draw it up, and get an estimate. Then, we would never hear from them again. Blue Haven was the only one who showed up, did everything and came back out to the house and had a whole 3D rendering of what it would look like. So, we appreciated the professionalism.

We liked the warranty that Blue Haven offered. They were very direct about everything and were pretty easy to deal with. Everything was pretty easy. The designer we had was pretty simple to work with. The only thing was one construction team does all the pools for all the different companies in the area so there were a lot of delays. Looking back now, it was not their fault. It was weather-related and just a lot of business due to COVID. There was a surge in pool sales last year. Blue Haven was very thorough and direct with their pricing which I liked. They were exact to the penny of what it was going to be and what the upcharge would be. I have three friends that put in pools last year and they were hit with a lot of surprise costs.

Blue Haven referred us out to somebody for the pool loan. Our pool is pretty basic. It's 15,000 gallons and from three feet to six feet. Overall, we had a great experience with Blue Haven.

I've known Blue Haven for years, and they could meet my exact needs. They came out and Mike did a site evaluation, listened to what I wanted and designed the pool specifically for us. It's a custom pool for me. My family loves it. We got a large, raised wall with a bench. A couple sheer descents was one of my biggest things. I wanted to be able to see what I consider a waterfall from my home. And I can see it from everywhere. We wanted a lot of entrances, different areas to have separate areas. We've got a tanning ledge that's amazing with built-in umbrella. We have another swim out on the other side on the deep end. It has everything you could ever have imagined. The construction team was really good. They were very efficient. It was fun to watch them.

21 weeks since excavation and still not complete! They dug our hole in September and we are still not finished. It took 13 WEEKS just to get gunite. We were told it would be 5-6 weeks worst case scenario. We also agreed to this because we were told if we did not go ahead with the excavation then we could not even be placed on the list for gunite. We finally got gunite on Dec 8, 2020. At the time of getting gunite I asked how long until completion, the PM told us 4-5 weeks but to please allow extra time for the holidays. That was on Dec 8. Since then they have only done tile and coping. 8 weeks and nothing else has been done. Last week my husband spoke to the manager who told us they would be out to set equipment today. Not only did they not show, no one contacted us to tell us they would not be coming.

Terrible! Never provided pool plans. 20x42 is actually 18x42 because they count 9" deep bumpout ledge as width of the entire pool. 2.70 hp pump instead of contract 2.85 hp. Said, "Oops my bad." 8x6 Negative Edge Spa actually flat top and only 8x5.5; 6 jets instead of 8. Use cheaper 2" pipes. Demand payment in advance of work. Work slowly. Decking took 4 months. Deceptive: raised wall only faced with stone on the front, like a hollywood set. Tried telling me that flat top is the best kind of negative edge????

We never had a pool before, so we really leaned on Blue Haven's designer to help us. He went over above and beyond. I don't know anything about pools and so I really needed him. He has some great ideas. We got a good hookup. I was on a really tight budget so I wanted the smallest pool I could get. I explained that to Shawn. He was right in line with everybody else as far as telling us the smallest one we could do. We have a daughter that has special needs. So, he helped us out with the beach entry, which was his idea because I wouldn't have thought of that. Then he's got a wheelchair ramp over to one side. It's a freeform pool. It doesn't have square corners. It's got the wheelchair ramp there on that one side that kind of eases down into it.

My father used Blue Haven for a long time, so I trusted them and went with them. We were happy with the way everything turned out and the whole process was pretty easy, quick, and painless. We didn't really have any issues and the project was done in about eight weeks. We've made a couple changes along the way and they did those the way we asked.

The pool we got is more of a lounge pool. I has OmniLogic along with a couple of water features. It's got a hot tub too. Blue Haven did a good job and overall, it was a good experience.

Blue Haven was recommended to me by neighbors. Everything went well with them. The rep I worked with was really helpful. He gave me a recommendation as far as design and it was really minimum revisions needed, that's how perfect it was. I'm really happy with the product. It works well. I very much enjoyed it and I look forward to enjoying it for many more years to come.

We had some communication issues with Blue Haven. During the process, things would stop and we wouldn't get any kind of courtesy that nobody would be here. Other than that, they were pretty good. I knew a lot of it was out of their control due to pandemic stuff so I'm 90% satisfied. Everything with the pool has been perfect. They did a fantastic job with the overall look of our waterfall and hot tub. The only thing we've had issues with is one of our waterfalls which has continued to be an issue and in about a month I'll call Blue Haven back. I'm sure they'll come out and fix it. I have recommended Blue Haven twice. One of those people ended up going with them. But, they told him that I'd get something for the referral. They just finished his pool and that hasn't happened.

We visited Blue Haven in their office and they had a lot of products that you could look at. The location was very convenient for us. We got a pool. I'm happy with it and the shape of it. Everything we had was on there. The only thing is in my grotto, I've got some buildup that we're still trying to work with to get off. We had to replace the little springboard thing that took the water out on the slide. It leaked in the back so we're working on that. Service people are going to come back to do that. Another thing was during the installation, Blue Haven didn't have as many crew because we were in the middle of COVID. It wasn't anybody's fault. It was just life. Other than that, the installation went well.

The construction team showed up when they said they would and everything is great. Ours is a standard, oval-shaped pool. It has the coping around it. It has travertine around the sides and it has the pebble lining in Caribbean color. It also has the LED light in there. We ended up getting the heat pump with it with a chiller and we use both of them. During the summer, it would get really hot, we had to use a chiller to keep the water cooler in the hotter months. Sean did a fantastic job following up with us and it came in a lot quicker than I thought it would whenever we could put the pool in. I thought it would take them three months, but it was two months at the most. Everything went well. I definitely recommend Blue Haven. In fact, I have tried to refer them. A neighbor across the street from me was thinking about getting one.

We are happy for the most part on everything. There's a few things that I would have done a little differently had I known. But some of that is on us and not on Blue Haven. Overall, it was a good experience. Don was the salesman and he was the one that kind of designed the pool. He was great. I'm a big fan. For the most part, what he told us would happen happened. There were a few surprises which would have been nice to know upfront. I don't know if he could have foreseen those things or not, but it is what it is. I would recommend him.

Blue Haven reps were always very helpful and they kept me informed on the schedule. They're always available to answer my questions when I have questions. We had a good experience. Also, my pool is beautiful. I love the Wi-Fi feature where I can turn the pool on and off and set the temperature with the app. I also love the hot tub. They’re my favorite thing.

The construction team is good. Like any other project though, you've got multiple contractors. You have the pool design side and you got their side which works with a number of different vendors. We got the hardscape and for the most part, they were very good to work with. As for the timeframe, we were a month late but it was pretty good, considering that so much is dependent on weather and then throw in Covid.

We had an idea of what we wanted and how we wanted it. Once I got pieces and parts done, we did changes and they didn't argue with us and tell us we can't do things. They just showed us what we needed to do and how we could do it. They worked really well with any modifications that we needed to do during the job. They exceeded our expectations. We tell everybody and we brag about it. They've already seen two or three of our neighbors.

Blue Haven could try and keep the same worker on the same jobs. We had a little snafu with the tiling, where one guy did something and the other guy didn't like it. I felt that that wasn't the best use of time. But it was addressed. We had the owner come out one day and we talked about all that stuff and things like that. We've recommended them to several people who were with other companies who still aren't done with their pools.

I'm in Panama City. A hurricane happened in 2018 and my yard was pretty much torn up. That was a perfect time to get a pool. In Panama City, we had two companies I was looking at but the reviews were bad, one personally from my friend. But the review for Blue Haven was pretty awesome so I ended up calling them. The process of getting the pool designed and built was really a breeze. They said in the contract that they would do it in four months and they were pretty much on the timeline the whole time. They had really good communication if they were getting delayed. Everything was perfect. After me, three of my friends got it done with them.

Wow! What a change! New ownership really does make a big difference. From the designers to the entire process and ownership. I couldn’t have asked for a better experience. Highly recommend Blue Haven Pools over all the others.

Blue Haven Pools and Spas is a great company to work with. From the salesman to the telephone advisors they were very friendly and very knowledgeable. All my questions and concerns were taken care of to my satisfaction. The company that installed the pool was excellent. They work quickly and efficiently, Explained every aspect of the installation. They did an awesome job. Highly recommend.

We had recommendations from a couple other people who had pools built by Blue Haven. There were some misunderstandings in design, but we were able to work with them. The designer was able to correct the situation, and we ended up with a pool that we are enjoying. We do have an issue with some grouting with the cap around the pool. We need to take pictures. We haven't had a chance because my wife and I are both swamped at work to get the pictures and send to them. The designer was fine. It was some of the workmanship. Sometimes we had to have people come out and fix workmanship.

My builder was Trent and he recommended Trinity Valley pools. I visited Trinity Valley, and they said they utilize Blue Haven with their pools, design and different things. I've had bad experiences with Blue Haven in the past. But since Trinity Valley was backing it up, I decided to go with them. It was the smoothest installation seeing they were waiting on builders to finish the back porch and different things. So, we were never waiting on them for anything. It went great. That was one of the best experiences on my house building program. The design for the bottom sweeping system and the engineering was coming from Blue Haven. Trinity Valley did a great job. They handled everything and it was pretty much a seamless thing as far as Blue Haven is concerned. So, I would recommend it and recommend spending the extra money on the pool cleaning system and the circulation is good. And it's been good.

We had a pool built by Blue Haven. I had a personal recommendation from a real estate agent and saw their work, and it was a no brainer to go with them. The guy we worked with was amazing. We were very vague about what we wanted and he was able to translate that to a nice design and then adjust it when in pictures, it didn't turn out the way we had it in our mind. He did an outstanding job. The crew was very transparent and honest and the construction went exactly according to what they said it would. We recommend Blue Haven. They have done a great job and we're very happy.

The design process with Blue Haven was pretty straightforward. The gentleman that did the design made it pretty easy to understand and laid out all the costs and everything pretty clearly. The construction took e a couple of months but it was within the expected time and that was with some inclement weather. They were pretty good. Everything about the pool really stands out. There are some cracking in some of the concrete, but that was expected from where we live. It's on sand so there's gonna be settling. But the general contractor that was in charge of the project explained that.

Blue Haven always gives you more for your money. They had a special and when I met with the people, that was when I really wanted to go with them. The designer met my expectation and he did what I wanted and watching up all of that. It's pretty good. The manager was awesome as well. He was on it all the time, communicating with us and telling us exactly step by step how it goes. They're great people. I even referred people to them already.

We are very satisfied with Blue Haven. The superintendent was very responsive. If we called him about anything, he was out there. They finished it much quicker than what we expected. We were really pleased with that. We have enjoyed the pool so much, especially during quarantine. It’s been very easy to take care of. Everything went really well.

We called several pool companies and Blue Haven was the first one to do any kind of answering questions and got back to us as soon as possible. They always answered the phone and provided great contact and customer service. They provided lots of information and went over everything really well. My favorite part was Pool School when their reps came and taught us how to do our pumps and how to take care of our pool. I never called anybody for service after that. We lived on land so we didn't have to do any permits from the HOA and within three months, we had a pool. We were very pleased with the prompt service. We had the pool for a year then we sold the property. I still talk with the new owners and they're having the same experience.

We've had an issue with the pool as far as the chemical balance, and we've called it in, and Blue Haven helped us with it each time. We haven't really had any issues trying to get in touch with them or them calling back. They've always called back. We went through financing and the process was very easy. I feel like we could have gotten a better rate, but for unsecured loan, maybe not. The gentleman that we worked with was Brian. He was very knowledgeable. They came out to do the pre-inspection for the build. They sprayed out on the ground where they were gonna dig the pool. Then they did measurements. They looked at it and said, “You know what, this doesn't look right.” They fixed it. It was an easy process. They were on time even early most days, and they got the pool done in about five weeks. I was extremely satisfied with that.

Blue Haven was helpful with the design and explained everything. They have really good open line of communication when it comes to deciding what you're gonna do. There was a little bit of a miscommunication with the sizing but it was all resolved. The timeframe went right on schedule. There was a little hiccup with the building process. They had to replace some parts on the side of my wall. They had a small excavator take out a window and a lot of the design work stuck on the side of my house. But they fixed it in a timely manner.

We have other pool builders here but none of them had done anything to the extent we were looking for. What ultimately steered us to Blue Haven was that they were able to build some of the pool features that we were interested in. We were looking for a custom design that fit our yard well and not one of the liner pools. We were looking for some waterfall and water features particularly the cleaning system that they offer. Those were the three major things. They came here and did some sort of detailed survey of our house and were able to do computer rendering of the pool prior to selecting everything. We ultimately made a couple of revisions and went with that. We knew exactly how it would fit in our yard. The timeline was good. As far as the duration of the work, it was what we expected other than the weather delays. We had a kind of really wet winter that year.

Blue Haven is well-known nationwide and I've heard good things about them. When they came in here, I've never seen such precision digging in my life. They were great, very courteous and fast. They went above and beyond. I was able to be here and watch everything they did and the equipment they ran when they did the decking and the pool.

Somebody gave us Blue Haven's name and referred us to them. We did our due diligence and did three different estimates. We met with three different pool contractors and at the end of the day, they were exactly what we were looking for. The price point was good. They seemed to be on top of it and were responsive.

I was impressed that Blue Haven has been in business since the '50s. We got a bid from a major competitor and the prices were very similar. But, we liked the salesperson of Blue Haven a lot better as he was more knowledgeable. We told their designer the type of pool that we wanted and he came up with the design. We loved it and he priced it out. We told them to go ahead and it was done in the timeline we expected. I recommended Blue Haven to someone else and they even sent me a check as a finder's fee.

Blue Haven helped build my pool and everybody was good. I helped design it and my favorite was the water features. Also, I am able to operate my pool from my phone.

I had a good experience with Blue Haven. I liked working with their designer and construction foreman. I added a waterfall and a tanning ledge which are now my favorite parts of the pool.

Blue Haven Pools in Virginia did a Terrible job. Pool not built to proper depth, discoloring pool, 20’ crack in concrete deck. Horrible customer service. I do not recommend Blue Haven pools. Horrific, terrible.

Blue Haven is a good company to get a pool with. They are friendly.

I paid cash for my Blue Haven pool. Their designer met my expectations and the people were prompt, very cooperative, and flexible in making accommodations. Overall, it was a very positive experience. Our pool is exactly what we wanted and that's what they did. I like the waterfalls. The pool has a module that you can program. It’s not just a generic binary operation of a pool motor running. You can change the colors and the lighting.

Blue Haven advised me that I could get a construction loan. I didn’t really know anything about pool loans but they explained to me the process and how the construction loan was different than a personal or private loan. But I had to contact the company and do everything myself to get qualified. I had decided to do the pool already. I had talked to multiple companies. So when I met with the Blue Haven rep, I already knew what I wanted. The rep was super helpful. He did a site visit. We talked about options and what I wanted. Then he went back and drafted everything up. Then, we met at the office and made some final changes. It was very quick and easy.

Shortly after a big Category 5 hurricane down here, we were eager to get something going. We were having problems with insurance and we wanted to do something to get the house looking better. We decided to do the pool part on our own. There was a poo place in town but we heard some bad things about them. Blue Haven over in Walton County was a little bit of a distance but it was not too bad. We went over and took a peek at them one day. We liked what we heard and we saw some designs. Their rep showed us a couple of things. We knew we didn't want a plain old rectangular pool. There was one that they called a Grecian one and we liked that. Blue Haven was easy to work with. Their guy asked us, “How does this design look?” We liked it and ended up with a free form pool.

The designer, Anthony, created a lovely plan and he gave us a price. But when we looked at the stakeout, we saw that the end of the pool was incredibly tiny. We wanted to add a foot which was a total of 12 square feet. He charged us $100 a square foot, so that was $1,200. That was before they put it in. So I saw absolutely no reason for that price gouging. I was appalled at the price he charged us to amend the plan. But we paid for it. We needed it to expand. It was not our first Blue Haven pool and it was not our first swimming pool. I was taken aback, but my hands were tied at that point.

I had a landscape company design everything and then I had Blue Haven add an infinity edge. Their price is their best selling point, but they're frustrating as hell to work with and they need to follow through on what they say they're gonna fix. I'm still waiting on repairs that I requested in 2019. I requested them three times this year as well. They just don't get back to you.

Blue Haven built the pool, the spa and a firepit also. The design department did a really good job. The 3D rendering was really nice to see. It was well laid out. They were able to envision it in a way that I think worked really well. My favorite feature is the technology. We put in UV cleaning and then it has self-cleaning heads. It has also electric heat pumps.

We heard about Blue Haven through a contractor that we were considering using for our Hurricane Michael remodel. For the shape of the pool, we did freeform. Then, we've gotten a lot of use out of the firepit. I called Blue Haven a couple of times trying to get them to come back out and give us another tutorial on it all but they told us that they don't really do follow-ups. After spending almost 60 grand. Also, our lights sometimes wouldn't change together. There are two pool lights, and when you click the button, one will stay that color and they get off-sequence. Their sales presentation was fantastic and the construction was great. But the education and follow-up were poor.

We weren't quite sure about the shape of the pool because we have a very traditional home. I wanted some curves and I didn't want it just a rectangle pool. Blue Haven helped us get the design right with the tanning ledge that I wanted. Plus there's a spa. When we picked out the pool features, they sat down with us and helped pick all that out. Everything was above and beyond. They were always available. I could pick up the phone and call somebody and get them. We've always been very happy. Someone just came out and did the annual maintenance. We had an electronic panel that had to be replaced. We've always had great service.

Blue Haven was the designer, contractor and builder of our pool, and everyone did well. There were a couple of issues with some of the original plans as far as measurements and layout but Blue Haven rectified it to my satisfaction so everything worked out well. With most jobs, you have hiccups along the way but they responded very favorably without much more than my inquiry as to why something occurred. If I expressed that I wasn't happy with something, they quickly resolved it. One of those fixes even resulted in them having to bring in about seven or eight loads of dirt and do some other things. That wasn't in the original budget and they didn't bill me in addition for all that stuff. They took it out of the profits.

I am in the ready-mix business in this area down here, and Blue Haven is the only pool company that has an account where they can charge for concrete. Every other pool company is COD, and that says a lot to me. The Blue Haven pool designer was great. I told him what I wanted, and he drew me some pictures and some plans, and we were good to go. I like the design of the pool. It's a kidney-shaped type. He did a good job.

The installation was really smooth. The total process took about seven weeks and it was much quicker than I thought it was gonna be. Our interaction with the designer was very good and they didn't try to oversell me. They came up with a Grecian classical pool design, but I already had that in mind. I also asked for a 3-foot to 6 feet pool, and they built me a 3 feet by 5-foot pool. They gave me a couple of thousand dollars off though.

I was very pleased with the pool designer's ability and listening. The designer and the superintendent always went above and beyond to make sure that we feel like we're number one. They had a conversation with us trying to pull the image out of our head then they had a software program that they used to create a rendering for the design. The designer helped us do a hot tub in with a spillover waterfall and picked out the waterline tile and the accent tile.

Blue Haven was giving warranties on all the stuff that they did, even my patio, so I just went with them. Everybody else wanted to get somebody else to do the patio. I didn't want to have a bunch of different contractors out there. But Blue Haven did everything. We told them what we wanted and they made it work. It was really simple and they gave us exactly what we wanted. We paid for it ourselves. We have a waterfall that comes out of our hot tub into the pool.

The Blue Haven representative showed us a diagram with a computerized spot for our pool, we went, and we agreed. It’s a beautiful pool with pavers around it. He and my wife also agreed on the lighting and she's very happy with it. The installation was very comfortable. We had some issues at the end, but they're very small. We expected some rocks to cover an area, but they jumped right on it. Any question we had, they were able to correct any issues. The pool is in a perfect spot and we have enjoyed it.

Searching for pool builders in my area, I found Blue Haven on the internet. I worked with Greg and he seemed like he knew what he was doing. He's been doing it for many years and the process was great too. I built the pool house in the same time, so that made it take a little bit longer, but Greg was nice and he worked with me on that.

Blue Haven gave me some options but I went my own route. Their designer gave pool suggestions and I agreed. I thought they were good. The project manager was wonderful. He handled everything very well, and he took his time to explain things to us. Any issues or concerns that we had, he addressed them and made sure we're comfortable with them. We had LED colored lights, three water features in the pool, and then the spill-off from the hot tub into the pool as well. Then we had a tanning ledge. We have where we can control the filter and the temperature and all of that from our smartphone.

We looked online and did some research on the company we were gonna choose from. My buddy Kevin lives down in Alabama and has some condos in Pensacola, Florida. He used Blue Haven down there for their pools. I had mine done by Blue Haven too. I have a gunite pool and it has a tanning ledge with some bubbles in it. The construction team was pretty good. We didn't have any issues from digging a hole to the rebar getting put in to the gunite getting sprayed in. The only problem we had was the flagstone guy that Blue Haven used.

We liked Blue Haven's warranty. The guarantee that we had with them was they'd do the work. We told them what we wanted. They built it. So, everything went fine with that. The construction team was a little rough with the work they did. They ended up causing us a bunch of damage to our water lines. We told Blue Haven about it. We had already fixed it before then. But other than that, they did a good job. We're very happy with the pool.

I was satisfied with Blue Haven. I paid for the pool in cash. Blue Haven's designer came with a lot of ideas, which is nice. The construction team was very professional and they cleaned up. As far as the pool, I like the water fountains. I have the monitor that I could change the chlorinator and the time the filters go on. I have all the timing buttons and all that good stuff. I had a really good experience. I’ve referred Blue Haven to a lot of my friends.

My experience includes many of the elements of other reviews. The sales rep was smooth and seemed knowledgeable. The model looked amazing. A national company was reassuring. It took months after the deposit to dig. Long stretches of inactivity followed each subcontractor. Never got a detailed plan. The dimensions weren't what was agreed upon. 20x40 Grecian design in ground with heated spa and 1000' travertine. Contract in February 2020. Started digging April 30, 2020.

The Blue Haven rep, Greg, is very professional and responds timely. We had some thoughts in mind in regard to the design of the pool and then Greg came back with the design and that was what we did. But the actual design pieces like the rockface and all the other pieces were all on me. My favorite is the back rock wall with the waterfalls. We spent a pretty penny on the pool and it was a little bit higher than I thought. You could see little holes in the grout and I could get picky with my eye on that kind of detail. But it is what it is. Nothing is perfect and I get it. Everything is going well with Blue Haven. We're still working with them on different things and we've yet to do our final. But they helped us with the leak issue that we found and we had to work on that with the plumbing company.

The designer came out to our house and worked with us. The installers did what they needed to do and got the job done. They did the pool very quickly. I'm very happy. I love everything about the pool. We're happy we got somewhere to let the family have some parties and birthday parties where we're not sweating it up. We can walk outside and jump in the pool.

The pool designer was very helpful. He was very responsive to our needs. He was very detailed but too much detailed for us. He rambled and rambled on stuff. But he made a lot of suggestions, from just a kid's experience of his other clients. For example, my wife wanted a dark blue color in the pool. He said that was great but then he kinda explained why we shouldn't get a real deep blue color of the thing. So we went with another color and it was great. It was exactly what we needed. The project manager kept us up to date with the progress of the pool, which was great.

We were going through another company, then they did a really bad job and they were screwing us around for too long. We had to go change companies and a friend referenced Blue Haven. We went with them and the designer did a great job. With his quality of work, he didn't take anything less than perfect, which I liked. The best way to design the pool was as a kidney bean and then they did a doggy step and a sun deck. The crew then came in, did the job, and left. There was no interaction, but they were good and they cleaned up well. Now, we have a pool and it gets everybody together. It's great family time. Also, the centrifuge cleaner doesn’t take a lot of chlorine and it doesn't take any salt. It's working fantastic.

They were open to ideas and gave good recommendations. I liked the input and the ideas going back and forth. The construction crew was on time and professional. They cleaned up after themselves. I would recommend Blue Haven to my friends and family. The view looks really nice. It looks like a resort.

We came in knowing what we wanted and told them that. Everything was great. They finished the pool faster than what they said. The pool works pretty great. There's very minimal maintenance on the pool.

We're kind of on a sloped property so the designer suggested putting in a retaining wall and it has worked great. We've had some really heavy rain but we have not had any issues. The construction was great. They were really informative the whole way. We've had a lot of work contracted at our house and the only thing that we've had done that has gone exactly the way it was supposed to was the pool.

Blue Haven was phenomenal from top to bottom. I built two pools with them. This time around, the scheduling was way better. It was more accurate. If you choose any other pool provider, you're crazy. They're top of the line, the best for the job.

Blue Haven's salesman was the most convincing person whom I spoke with about using fiberglass for a drop in. He told me that their crew could get into my property without damaging the trees in my house. I went with them and gave them blueprints. So far, the pool I got has been great. We've had no mechanical issues except for some knots in our pool pump. We've also had some quality issues that we addressed. Regardless, Blue Haven has completely warrantied that and we've gotten good service. We believe that they did all they could do in good faith.

When we were gonna put a pool in, we researched the local pool companies in the area and we had a few friends that have pools and asked who they used and what problems they had, and Blue Haven seemed to be the better pool company out there. We had their designer come over and designed it with us. We have a hot tub that's attached to the pool and then we have a rock feature.

This company was a nightmare to work with. This is my second pool renovation and I will not advise anyone to hire them. Read the other reviews before hiring. When the rep/owner came he promised a lot but they under delivered. Jeff, the construction manager is condescending, doesn’t listen to his customers and is a mister know it all. He doesn’t answer his call, doesn’t reply to emails.

We had a pretty good experience with one of their salespeople, Bill. He was great. He answered all our questions and we felt pretty comfortable doing the pool with him. With the design, we had a lot of input from them because it was our first pool. So we took a lot of advice from them. The waterfall and the jets were pretty nice. But the best part of the pool design that we did was a small portion of the pool for the little kids to play.

Everything went great with Blue Haven. The project manager was pretty good. His name was Jacob. He was very informative. He kept a good timeline and finished in a timely fashion. The designer did a great job. He suggested the rates well with the water features that I liked versus me doing them. Most of their workers who did the construction didn't speak English but they were very polite and they stayed on task most of the time. I went with the financing representative and it was really easy. I submitted my information and their credit advisor handled everything.

The customer service was good. But I'm a little disappointed they put a lien on my house. They didn't tell me they were gonna do that. I can't get that off unless I pay the loan off and I didn't have the money to pay the loan off or I would've done that. I would've gone to a bank. Other than that, everything went pretty good. The financing was very simple. I have excellent credit. The pool installation went great and I'm satisfied. I have basically a vacation at my house now, especially during the times right now. We can't go anywhere and the pool is nice to have in my backyard. Everything's working fine. I've had great service and Blue Haven is good to me.

Three of my neighbors had pools put in by Blue Haven. One is 10 years ago, the other is five years ago, and then one is one year ago. They were all fine and they were all still good. My neighbors were still happy with them. So I also hired Blue Haven and the process was really good because I came up with the number that I felt I could afford. The rep worked into that number what they suggested I do and then gave me options for things if I want to go over it. The whole experience was very good. But since their reputation has been so good, they can't get to people for three or four months to start the process. They're so busy but that's usually a good thing. If they could start tomorrow, then nobody wants them.

We heard about Blue Haven from my uncle. Everything was well and was as planned. They finish it in the estimated time, if not earlier. We worked with a designer and everything met our expectations. What we like most about having the pool is the additional living space. We are in the pool all the time especially now.

We had them put in a pool and the quality has been good. They did a good job. We had some miscommunications with the project manager associated with our project but we understand that he's been released since. In the end, they hit what they relayed. They did 95% of what they said they would do and that's pretty good. We're happy with the product and the price.

We had Blue Haven come to refinish our pool, 4 years later and we are still not satisfied! What should have taken 2 weeks took 3 months. We had white spots in the pool, they came back the following year to fix and they still are there. Our coping had cracks in it and the masking was pulled away from the coping and cement. We have called several times and have gotten the runaround, no one would call me back until I threatened to call my lawyer. I was told last year we would be first on their list when the season began. We never had the coping and mastic fixed until October. Their customer service is horrible! The receptionist was rude! I am still not satisfied with my pool and we spent a lot of money to have it repaired!

I interviewed three different people and Blue Haven was one that I located through the advertisement that comes in the mail. Mitch was the person that came out to the house to look at the property and gave us an idea. I liked that he was very straightforward, not trying to candy-coat things as far as cost or hiding how much it would really be. “This is it. This is what you got. This is what we can do. What do you think? And there you go. And this is how much it’s gonna cost.” Obviously, it’s a big expense so I like people that are upfront with me.

Blue Haven put in a pool for us before. We used them again and the process has been good. We had them reconstruct the one that we currently had. It looks very pretty except we are still having issues with our light and the light made the process really drawn out. So, that's a little disappointing. It has a light that dangles in and out underground. So, we use it but that's not a good thing. We paid extra to have the light fixed and they haven't fixed it yet. We actually had somebody come out today to do it, to look at it again. But we've been writing Blue Haven for a while about it. Other than that, the guy that we worked with was super great.

We were asking a neighbor and they referred us to Blue Haven along with a couple others. We did a renovation. They just came and refurbished. We’re really happy with Cory the project manager. He was just all over the project. Anytime we'd ask for something, he was quick to respond. We just had some trouble with the lights. That was the last thing we had going and it's not been a quick process. It continues to be a frustration and it took forever to get it fixed. It's broken again and Cory was out today for that one light. We've used the pool but my wife’s not too sure about it ‘cause the light is hanging off. It gets you looking, but they’ve assured us that there are no bolts going through it. Sometimes, when people get that last check, it tends to be a little bit harder to get them back to service it. That was my experience on the first pool that I put in with Blue Haven, and on the renovation.

I contacted five pool companies and two companies came out to give an estimate before I finally decided to go with Blue Haven. The design that the designer created was very, very good. It was an overall good experience. We added a tanning ledge and we had two sheer descents added on the retaining wall. We also added a couple of bubblers and decorative tile. Each team that came out was very professional, friendly, and did a fantastic job. We love the final product. It turned out better than we had expected. I have recommended Blue Haven to my friends and one of them is already in the process of getting a pool done by them as well.

The Blue Haven pool designer came out here, surveyed, created everything and showed us different options. Then they emailed to us on what they could do, which were all pretty similar with other companies as well. But it came down to price when the design looked similar. I'm mostly satisfied with our pool but I wish we have added a heater 'cause it's so cold. We had been stuck at home for months and had we added the heater, then it would have made this quarantine better. I wanna add the hot tub, too.

When Blue Haven reps came and made a presentation, we didn't have an idea of what we wanted but they had everything together. They had all the information they would need to know. They showed us many different options and gave us an idea of what we wanted, sizes, forms, and pictures. We then decided to go with them. With the other guys, we never saw anything.

We were looking at pool construction companies and Blue Haven came out and gave us an estimate. We liked the equipment and the price that they were offering. Their financing team was very good and they arranged the loan for us. The construction team was timely, courteous, and professional. They made a mistake in where they put a water cleaning head for the in-floor cleaning. They caught it and fixed it before it was ever an issue.

I went with Blue Haven Pools & Spas and I couldn't be happier. Keith went above and beyond and answered any questions or concerns I had. From sales to the end product, everything went great. Thank you Blue Haven Pools & Spas.

When we moved into this neighborhood, our first friend that we met had a Blue Haven pool, and it was quite beautiful and we were impressed. So, we got a bid from Blue Haven and one from Cox Pools, which is the leading pool company here. We liked the design from Blue Haven. Eric, who drew up the plans for it, blew Cox Pools out of the water. We had the most beautiful pool you’ve ever seen. It has a bubbler and it has the tile that goes along the steps to help you see that. We have a very small yard. But our pool's a custom-design. It’s not just a cookie-cutter. I designed it to our yard, and our yards float down. So, it had a rock wall in the back that steps down into a terraced yard. It’s really beautiful.

We did a Google search for a local pool company. We looked into three companies but we went with Blue Haven because of their availability. Their pool designer, Laura, was okay. We like our pool but we’re not happy with the process. There was a lot of lack of communication. We wanted something a certain way, but it wasn’t dug out that way.

We worked with our Blue Haven designer to create the pool plan. We had built a pool within the last couple of years, so we had a pretty good idea of what we wanted. We added a rock wall across the back, the LED multi-change lighting, three water features, a spa, overflow from the spa into the pool, and sun shelves. We met with the construction team relatively frequently, and pretty much talk to everybody that worked on the pool.

The Blue Haven rep, Greg, was local. He only worked in the city that I live in. He also had a great amount of experience in the industry and I felt comfortable with him. I trust him from the initial meetings. We paid in cash and they did a good job on the water feature. Overall, the pool was the appropriate size. We’re in the tract house so we don’t have a huge yard. The pool fits with the yard. It’s an L-shape and it has a Jacuzzi with the waterfall. Greg was proud of it and he asked if he could bring people over to show them the pool. He brought one of their partners and the gentleman from the plaster company. Overall, we're happy with the pool especially now with shelter-in-place. The kids love it.

I had a pool with a hot tub attached to it installed by Blue Haven. Everything is working and nothing is falling apart. We used it a couple of times during the winter and we heated it up. It has a wireless device that I can control the filters, lights and all that. I'm still dealing with Blue Haven and they're very cooperative. When I asked them questions, they answered them. They also said that I could call them anytime and were really helpful. Overall, they did a good job.

Our experience with Blue Haven was painful. We had a lot of issues with them. Apparently, the partnership changed at the franchise in Naples and the installation took much longer than expected. We signed the contract on September 26 and they promised before Christmas, but they didn't finish it until about the end of May last year. So we had a hole in the ground and pumping water for a long time. We’re in Florida, so they gotta pump the water out, which created a huge issue in our backyard. We took a lot of fight to finally get it completed. Corporate came in and took over and finalized the project but it was really a struggle.

The team at Blue Haven Pools and Spas are top notch. From the design and sales with Mike ** to the construction and delivery Jerry ** to the education and service with Russell **. These are top notch people to work and partner with if you want to design and construct your dream pool and spa. I would work with them again in a heartbeat if ever I decide to build a pool again.

We purchased a pool and worked with Mike ** in San Antonio. Mike was very helpful through the process and communicated well throughout. From Mike to Jerry in construction our experience was very good!

We were looking for the gunite pool and the other companies we talked to either didn’t have any experience with it or were not pushing it. The gentleman came over to house, then after a few days of thinking about it, my wife didn’t like certain things about it. The next time the guy came back, he sat again and we started from scratch again and no problems. The supervisor would come in and talk to us whenever we needed anything and the construction crews would come in one after the other. One would leave, pick up, clean up, and then the next time around, the next guys would come in. It was pretty seamless. They told us it would be 8 to 12 weeks. They started in October and they finished by December. It was on time even though we had a lot of rain in between. There are lighting and sprinkler features of the pool.

Blue Haven built a beautiful pool with multiple different kinds of rustic stone. My Blue Haven representative helped me throughout the process and responded timely to all my inquiries; it was my first pool. I love the waterfall feature and bubbler. Thank you to Blue Haven for building such an amazing pool that I will get a lot of use in the Texas heat.

I saw a Blue Haven sign at a neighbor’s house. I got their pool and the whole process was positive and very smooth. The construction took four to six weeks from start to finish. It was a whole lot faster than I thought. We started in February and we were swimming in May. The designer was very good too and I referred him to two other people. It was a very good experience.

I liked the warranty that Blue Haven had. With the pool, we got the color lighting, waterfalls, and fountains which are my favorite. We didn't spend a lot on smarting our pool up so it's all a pretty manual process. The only thing was their construction team didn't listen very well. There were a lot of things that we told them upfront that needed to be done. The salesman was well-informed but that did not get relayed to the construction team. They were resistant to do things that had been agreed on upfront. But they finally got done. It, however, took the salesman to finally come out here and tell them to get it done.

My wife's father used to build pools, and Blue Haven was one of the people that he recommended. We had their designer come out, and he was professional and helpful. We sat down and went through a few designs, and it was not a bad experience at all. The construction guys were helpful and polite, and I left them alone -- I didn't have any problem with the construction people at all. I love my pool, and everything is what I wanted on it.

We went with Blue Haven because we liked the design that they drew for us. The designer drew what I had asked him to. We wanted a free-form and we said the certain specification and some of the requirements we had, and the way he put it together was good. He was good in suggesting stuff too. Our pool has a waterslide. The construction people were doing what they were told to do, but their office management staff was bad from the beginning. They said that they were changing the management and we wasted a lot of time because of that. I could have used my pool last summer instead of that we are going to use it this summer -- that was how delayed it was. But, later, when it started working, they put in quite a few new people in there. The last person who worked with me turned out to be good. They did a good job. After a big hassle and all those things that we had to go through, it was eventually solved.

When I met with the representative from the first phone call with Blue Haven and even 'til when I met with the rep, I felt pretty confident in the company. I explained to their rep that I just wanted a pool. He expressed that it was a permanent structure and to be mindful 'cause once it's in there, it's there. He helped me with some ideas of the stretcher and maximizing that and utilizing the space that we had on our backyard as best as possible.

The designer from Blue Haven, Jess, was great and we liked his manner when he went over everything and how it was gonna be or what it's gonna look like as well as the presentation. We got the hot tub and the initial installation was great. The tub is kidney-shaped and the waterfalls comes out of it into the water. We got a liner in it, which is cool and makes it look like it’s still moving when the water stops. We like that part of it.

Everything Blue Haven did was topnotch. We loved them. We got a pool and we love it.

Blue Haven was the only one who wanted to build out in Muskogee. Then after talking to them, we were impressed. We already had a pool for 35 years. We dug it out so we knew what we were looking for and they got all the right answers for our questions. The plan we wanted was the same as our old pool, so they pretty well worked with our design. They added some features as far as coping and ground coverage on the outside of the pool, which we appreciated. It changed the looks of the backyard but we were going into it knowing what we wanted so there weren't a lot of changes or questions.

I worked with one of the designers at Blue Haven. His name was Robert and he owned the company. He was very nice and very polite. I liked him and everything went great with him. Then, the installation process was in the timeframe they talked about and they did a decent job with the clean-up. But the quality of work is pitiful. The machine that took the mud in and out from the backyard hit the house and nothing's been rectified there. I also have a deck in the back which was hit and I wound up replacing the boards that were knocked out and broken.

Blue Haven has a good reputation and compared to some of the other pool builders in our area, we felt more comfortable going with them. The pool we got from them was built to specifications. It has a little waterfall. Financing it was super easy too. It was kinda weird though that we never got anything for referring our neighbor who had a pool built. We had to work through a few things but overall, we're happy.

I chose three pool companies and started talking to them. Then I got Blue Haven's number off the internet and everything with them was fine. Their reps Pat, Philip, and Quentin worked with me and they were exceptional. Blue Haven's after-care has been good, too. But the guys who were digging the pool and doing all of that kind of work ate bananas the whole time they worked here. Then they just left the peelings in the yard and they weren’t the neatest people for that. But overall, the pool is good. I have the little machine that goes around inside it, which is a Hayward brand, and I have a remote that turns that on and off. It turns the filter system on and off as well, then I have lights that I can also turn on with the remote. Other than that, the pool has a quartz finish

We had a friend in the area that used Blue Haven to resurface an older pool and they had very good service with them. In our initial process of getting bids and talking to different pool builders, Blue Haven was ultimately our final choice and we paid them in cash. I conveyed to them exactly what we wanted and they came back with the exact design I was looking for. I was very happy with it. The designer made some varying suggestions on different materials that he felt were better products for longevity. We went basic with our materials with the exemption of the tile.

Blue Haven makes a really good pool. It has bubblers. They’re like a splash pad where they shoot up. It has a bar in it. Blue Haven just doesn't finish. They didn't finish things like my pavers that are around my pool. I spent $90,000 for my pool. So, for $90,000, it should be super primo. Some of the pavers around the pool sunk, and that’s understandable. But you ask them to come out, and they fix 1 out of the 12 that are sinking. And there was a gauge up underneath all my pool equipment. I have no idea what it actually does, but it got water on it for some reason, and it rusted out. To this day, it’s still there rusted. I haven’t changed it out.

Blue Haven's pool designer took my suggestions and wants and was able to incorporate them into the landscape beautifully. The pool is invigorating. We put in the deck jets and we’ve got the things that pop up out of the floor. They remove stuff around in the bottom of the pool. It's keeping the pool bottom clean easier and to make it so that the pool skimmer that goes around has an easier time of it because it pushes the dirt or any debris down that settles on the floor of the pool down to the big filter. Our new pool was costly. I spoke to a nurse the day they were breaking ground here. She had one done by a competitor and it was in April. And by the first of November, she still hadn't been able to use it when she had done hers. She went with cost only instead of reputation and cost.

Blue Haven always answered my questions in a timely manner and never seemed to bother if I had 15 questions or not. They seemed to be working professional. I like the waterfall. However, I wish I would have known before putting the waterfall in that they now make LED lights in the waterfall. Other than that, pretty much everything has a smart feature on it. There are timers and I have a remote to turn the filter, the light, and the pump on.

Blue Haven arranged a pool loan for us and the financing went great and was seamless. Amy helped us with our design and was real good to work with. She sat down and asked us what we were looking for in our pool or design-wise and there was a couple of ideas. The project manager, Colin, was real good to work with as well. He kept me informed of if they was gonna be out one day, and if they didn't make it, he was letting me know that, "Here's why we didn't make it and here's what our plan is and recover."

I worked with a designer with Blue Haven and it was great. We wanted a simple pool. I gave him exactly what I wanted and they did exactly what I wanted. Then, everything we did was by email and the construction team told us when things were happening and we were prepared. When they came out to the house, we didn't talk to them and we weren't even there most of the time. They pretty much were like the contractor and unless there was a problem or something they needed from us, they pretty much take care of everything for us. It was a very easy transition.

Blue Haven helped arrange a pool loan for me and the experience was great. Their designer was great as well and he walked us through everything. He helped guide what would be best for the family, too. The ozone filtering and the waterfall that we had installed are my favorite features of the pool. And when the weather starts to cooperate with us, we'll be excited to use it. So, it was a good experience overall.

We dealt with two different persons who were both great. The first guy who helped us on the design was very flexible. The second guy was pretty much after designing, all the construction part. He was very efficient. We're satisfied with the pool and it's very good. We’ve been using it.

It was really easy to get the pool loan done. It was a little confusing about the percentage rating, the way that works. But for the most part, everything including the designer was good. The beginning turned out really well too. The pool is pretty close to what I wanted. It’s beautiful and we're happy with it. I get people who’s wanting to see my pool all the time. In fact, I recommended Blue Haven to two other people about to have the pool installed. But there were several situations where I felt that I was the superintendent, versus the superintendent being more involved in it. And the contractors could have paid a little bit more attention-to-detail. But Nick did a great job. He made it to the point where, “Hey, let’s fix this. We did this.”

Blue Haven happened to be right beside the billiard factory, which was the place where we were buying a lot of our stuff, our furniture for our game room and then based on them as a pool builder. The construction team was excellent. I knew exactly what I wanted for our pool and they did exactly that. Also, we upgraded to everything. We have the in-ground cleaning system, the pop-up floor cleaning system, the ozonator and an in-line chlorinator. We got finished on September 15th and then about a month later, it got cold. We haven't been able to enjoy it to the extent but we love it. I and my wife are in our dream home and we built our backyard oasis. We are completely 100% satisfied and happy.

My experience with Blue Haven has not been very good. They just gave us a cartoon of what our pool would look like, but there were no measurements. It was very unprofessional and very undetailed. They didn't speak English so there were no interactions. They didn't answer any of our questions and when I made phone calls, they would say they will look into it and they will get back to me. But they were too busy for us. I hope there was more communication and people were treated like a person instead of a number. Lastly, the size of our pool is not the size that they told me it was gonna be. The sweeper always gets stuck.

My experience started out bad with Blue Haven Pools. When the new manager Ryan took over my experience was amazing. Even after three years Blue Haven made repairs and did not charge me a dime. I am very happy with this company.

Blue Haven's designer was a great salesman. He knew instantly what he wanted to do as he had already seen our backyard. He got a hold of the utility properties and he made adjustments to my pool three or four times before we got an approval. He was very accommodating to all the issues that we had in our backyard. The pool we got is unique and he designed it solely around me. It is solely about the tanning ledge. We had so many subcontractors coming in-and-out. Everything happened really fast and stayed on schedule.

We had a great experience. I went with Blue Haven because of the franchise owner and then the designer did a great job. I had good interaction with the construction team as well and they did a good job too. The pool is good quality and it exceeded our expectations. There's a waterfall added and a canyon ledge.

My wife found Blue Haven and we liked the first meeting we had with them. The whole experience with their designer was terrific -- the whole presentation, the layout and the basic form. Everything about the construction was also great. The pool was more than we expected. You can operate it from your phone. It’s got lights and heated spa. It has a bathing deck that’s about six inches deep where you can put some lounge chairs in the water, and a socket for an umbrella that sits right in the water. The experience was enjoyable. It was a big project and I was a little apprehensive about it, but they took care of everything. They held our hand and walked us through the process. It was easy to ask questions and get answers.

Blue Haven's designer was really good. I live aways north of Edmond and when I asked him when he could start, he said "tomorrow". I fell out of my chair as normally the response I would get is "Oh, give me a couple of months". He was at my place the very next day. Because I Iive in the country right next to wheat fields on three sides, I was interested in an automatic pool cover. I went with whatever he thought was best and when he got out to my location to fit the spot, we went a little bit smaller. Construction started in the fall and things went great.

A friend referred Blue Haven and we got them. Financing was not an issue. They told me how much it cost, and we had a payment plan, after every step was completed, and did that. We were told the construction would take a few months. However, this is an unusual case because it’s an indoor pool and it was added to when a builder that was building an extension to my home to put the pool in. So, between the both of them, it took a whole year. We were waiting sometimes for weeks for them to get their part done before the builder can get his part done. The waiting time of days or weeks kept us wondering what’s the problem and it was so frustrating to get it going. So, how long it took to do it was the worst part.

The way the Blue Haven designer portrayed the pool in our backyard was really nice. They were straightforward with everything and there were no surprises. The construction crew was great. They were all pleasant. Also, they picked up any trash they had after themselves. Having water in our backyard is my favorite feature of the pool. I would highly recommend Blue Haven.

The construction team was perfect. One guy was out here all the time and so was his brother Jack. They took care of everything the way they were supposed to. Everything was taken care of the right way. We use the hot tub the most. We are overall pleased with Blue Haven.

It didn’t go well with Blue Haven and my problem has not been resolved. I sent an email to Dave from Blue Haven. And I’ve called them back today to see whether or not he would respond to my email or whether or not he got it. He did not acknowledge that he's had the email. When I asked him if he was going to contact, he said probably not if I hadn't called. He was very unprofessional. I have not had this pool installed for a year yet and the equipment should not be breaking down like this. I can’t use it and I can’t turn the heater on. I can’t do anything but wait. I’m at the mercy of Blue Haven until they get someone out here to see what’s going on.

It was the owner that we were working with. We tried to to put our suggestions about the plan and we thought he was listening to us, but every time we'd talk to him, he'd tell us one thing and then do something different. We went with a rectangle pool with a sauna. The construction was the worst experience I've ever had in my entire life with a contractor. When they started digging the pool, they started on one day, and by the time they got started actually digging, it was about a month and a half after we had signed the contract. And all I got was excuses about why it kept taking so long. And so, it just kept going on and on. After the digging was the plumbing they put in. The plumbers and the electricians did a fabulous job. They were in and out in a day.

We’ve had the pool for over a year and have used it plenty. They designed it around what I had in my mind. The construction team was very good and the final result was excellent. I’ve got a waterfall and some lighting.

Blue Haven was friendly and followed up every week. Also, they came out and checked my pool. I have a pool and a spa from them and they gave me a lot of extras. I have the remote control and the robot cleaner. Blue Haven is good.

Our pool's construction went smoothly and the only delays we had were weather delays. However, as soon as it was filled, we started having problems. The gunite that went in before the plaster was poured in the pool was very crumbly. It was cracking and bubbling up. We had to beat them up to get somebody out to fix it. I had to call the home office in California and Jeff was extremely rude, unprofessional and unhelpful. I will not refer anyone to him. The time span between the initial problem and the 100% fixed and refill was about three months. It wasn’t a great experience.

Blue Haven's designer was great. They made a couple of suggestions on the design we originally had that fit great. Plus, they had a software that the designer did that demonstrated what the pool would look like in the space that we had. Visualization really helped and it sold us. The construction of our pool went as planned and on schedule. There were no repairs after it was put in apart from a light that went out. When that happened, Blue Haven's crew came and replaced it as soon as I told them. I recommend them.

Signed contract 11/17. Began work 1/18. "Finished" 6/18. Over one year later and we are still trying to get them to finish work on 5 items--sinking pavers for the 2nd time being the most dangerous concern and priority. Being reimbursed over $700 is another critical item. The staff turnover has been incredible in the 2 years we've been dealing with them. Luckily they're not just a small local company so we should be able to get things done. Hopefully (for their sake) before someone gets seriously injured!!!!

The Blue Haven designer I worked with met my expectations really well. I got a standard pool with a hot tub and the construction took a little longer than they had estimated. They took about three weeks extra to finish it. Then during the summer, the breaker kept tripping on the poolside. I had to keep going out there to reset it every day. It took them about a month to fix it. I've recommended them to quite a few people.

I did a Google search in my area for pool builders. I called Blue Haven and Anthony & Sylvan, and had interviews with both of them. I felt like Blue Haven had a better shot at getting the timeline that I wanted. And I thought that their overall products were a step above Anthony & Sylvan's. We actually used the pool design of Anthony & Sylvan. But with the overall package, there are some stuff that are a normal product for the pool, Anthony & Sylvan charges you an upgrade to get it. Like just for instance, Anthony & Sylvan still uses the red brick around it for standard coping and Blue Haven does the bluestone around theirs.

I liked how Blue Haven Pools had steel walls instead of plywood since I've had heard horror stories about plywood rotting. Blue Haven actually poured concrete at the bottom when other companies did not. They were more expensive, but I was looking at long-term money. I’d rather spend a little bit more now and not have to spend later. I went with them and the people who did the deck did a good job. However, I was disappointed that they left a drainage ditch instead of taking the drainage pipe all the way to the street. When I called them about it, they extended it to six feet. Still, the pool I got looks good. It functions well and there is a lot less chlorine usage compared to a standard pool. My operating cost is gonna be less. I would recommend Blue Haven. Other people should make sure Blue Haven gets their yard right though at the very last payment.

We looked up different pool companies on the internet and read some reviews then interviewed them. Blue Haven communicated the best and we got them to build our pool. We worked with their designer and the pool plan they created met our expectations. Also, the designer's suggestion on the location of the pool being close to the house as well as the suggestion about the spa were great. Then, they were also able to help us arrange for a pool loan and everything went well with their finance team. We had great interaction with the construction team and it was harder building the house than it was the pool. So now, our pool has 2 waterfalls that's coming off of the spa, which is nice. Then, all the features are controlled through almost like a mini iPad and it's great.

We did a lot of research online and had interviewed a number of pool companies, and ultimately, Blue Haven's design was right and they were willing to work with us. The guy in the shop was great. Bill, the guy who built our pool, was awesome. He worked out any kinks that happened along the way and made it a very, very smooth process. We definitely made the right choice by working with Blue Haven. We paid outright for it. They created a high-end pool for us. They worked with the limited space that we had and they also worked with our landscape people. So, it was a joint effort.

Blue Haven was partnered with our builder and it was easier to deal with them and tied-in than it was to do projects separately. Their designer did a great job and he was very good with design options and all the rest. We liked the design that he came up with and we also decided on having a water feature and some fire pots. However, the fire pot was a struggle to get them to work right and it took us several months to get that squared away. It took quite a while to get it taken care of but they were helpful. In the end, everything turned out looking great. I have the Ozone feature as well and it does a good job.

I got a flyer in a packet at my house from Blue Haven and they were more helpful with the financing than the other companies. Their sales guy was great and my experience with their finance team was really good. Their designer did a great job as well. Everything we asked for, he got done and it turned out nice. He also made some suggestions about how we should do the pool. There were different ideas, like we have a lower bar area that he suggested that I wasn’t thinking of, and he came up with some good thoughts. Everything went smoothly with the construction team, too. They did a good job with cleaning up and everybody was professional. Plus, the lead guy gave me his number and he helped me out when the machine broke. I didn’t break it but it got clogged up with leaves and he talked me through how to fix it.

We had some friends that used Blue Haven to build their pool at their house, so we decided to use them as well. Their designer did a good job. We had a layout and we had them design the pool based on that. They implemented the things that we wanted in there pretty easily and the software he used did a good job of visualizing that, from start to finish. We have a couple water falls, some bubblers, and a hot tub that flows into the pool. We also did the raised-beam wall where we had the waterfalls come off and we really like that feature of it. The designer was the who that did it that and he created a different landscape opportunity behind there.

Blue Haven was the only one who offered a stone patio at a very reasonable upgrade price. So, I went with them. They were very professional and they replied to any question that I had in a very prompt timing. The designer also helped with the graphics and it helped us decide which way to position the pool. The availability to see both ways really helped. Their construction team was good, too. They started in about June and finished up on the 1st of September. But there was a ton of rain, so I kinda delayed it a little bit. Also, one of the guys was very informative with the day-to-day activities. I had his phone number and I could call him with any questions, which were very minimal. Besides the stone patio, we have the LED lighting on our pool and the ozone feature. We're just over a year with it and so far, so good. I would recommend Blue Haven.

Everything was upfront and out in the open when we purchased from Blue Haven, and it was a good experience. The team kept us well-informed with everything that was going on and they stuck to a schedule that they presented before the construction even started. They were very close to that schedule the whole way through. I was impressed with the pool start-up after they completed the construction of it, the way it came out and helped us get everything started, and they explained all the operation of everything. It was very thorough and very helpful. Everything was exactly the way we wanted and I like the shape and the design of the pool.

I would give 0 stars if possible. Worst experience EVER with any type of contractor. Never delivered what was expected, subcontracts ALL work, not accountable, constant delays, constant excuses, no communication. Misrepresentation, cost overruns. Insists on payment BEFORE work is done. Blue Haven worked 1-2 days every 2 weeks on my project at best. There was never a time when someone from Blue Haven was onsite for more than 2 days in a row. Then there were weeks when not one person showed up.

From start to finish there was no real communication or supervision of subcontractors by the Blue Haven staff. I started this process in September of 2018, signing a contract and giving a deposit December of 2018, and because my salesman got sick no one contacted me until I messaged the corporate office on Facebook a month later. Plans and unrealistic survey submitted for permit approval without us even seeing them. Requested refund for survey due to the fact they ended up using one I provided. Never even saw a picture or plan of my pool until they arrived to start the dig. We did the drawings and layout that they ended up using (other than going to the planning dept. to see what they had, which was wrong). I actually cried when I saw the placement of my filter set up. If I had actually had a conversation with someone or saw a picture prior to an hour before they started digging, I would have never put it where it is.

Blue Haven Pools & Spas is a very professional organization and we were really pleased with the end product. Blue Haven gave me recommendations about getting my pool loan. And then, the pool was designed and we loved it. It's a freeform pool with a waterfall and a hot tub. Once the design was signed off, it went over to a coordinator who I then worked with. He was very responsive and answered questions, and would reach out to the subs.

We love working with Blue Haven Pools & Spas. We were remodeling at the time, and then once we got the outside of the house started, Blue Haven looked at our yard and started doing the pool. We already met with the owner four or five years earlier and he had designed one pool, but then this time, he designed a completely different one. We’re on a pond and he recommended going with a black pearl color. But when the sun’s out, the color looks like a deep aqua so it blends in with the lake that we’re on. And then we added a Jacuzzi and a fire pit. We have the colored lighting, and then we have the digital handheld inside that we can control the pool with and we love that. And then we have a waterfall that comes out of the Jacuzzi and the pop-up cleaning system in-ground. The whole process took four months at the most and the pool was finished in June 2018. We love our pool and it’s so easy to maintain.

We have a rectangle pool with a waterfall through Blue Haven Pools & Spas. Working with their designer was good. He did just exactly what I wanted. The interaction with their construction team was good too. The whole process took two months and I paid for the pool. It was an excellent experience, overall.

The pool that Blue Haven Pools & Spas created was pretty big. We live on the lake so the pool duplicates it. It has a lot of curves and angles so the designers curved the pool with the actual house itself. They did a splash pad umbrella, a hot tub, grotto, slide, and steps. It has a little bit of everything. It’s a whole heated, saltwater-colored pool. We can turn on the hot tub when we’re 30 minutes or an hour away.

Our experience with Blue Haven's designer was excellent. He did a great job with us. He went through everything by detail and shape, and covered all the expectations that we had at that moment. For the pool, we picked up something with a line on one side and on the other side, we made it curve around. We also did some sculpture falls and we put a heater in too. We had a very good experience with their financing team and with the construction team, we’ve been really satisfied. From the first time that they did the shape on the field, it was very good until the very end. We were also shown how to operate the equipment and do the maintenance. The pool is cool and they also gave us a Wi-Fi device so we can have the pool control from anywhere. It's AquaConnect. Overall, the experience was amazing. We couldn’t have expected more with the price that we got and the job they did. We are completely satisfied with these people.