Blue Haven Pools & Spas Reviews

Dereck has been incredibly responsive and very helpful with our new pool! We couldn't be happier with the experience with Blue Haven and Dereck. I would highly recommend them to anyone looking to add a pool!

Blue Haven Pools & Spas' designer was very good. I brought a picture of what I wanted and Blue Haven drew it up. It was easy and simple. We felt comfortable. There were a few times that we had a bit of confusion or miscommunication, but it wasn't anything that impacted our experience. The only thing negative was we signed our paperwork in June of 2023 but they didn't start until October. They kept saying it was permitting, but our city only takes two weeks to turn around a permit. It was on their end, and that is the miscommunication that I tended to earlier.

We went with the very first design that they came up with. We didn't redo anything. So, we were happy from the beginning. I like the sheers along the stone that we have along the back of the pool. Also, Landon has always been really great to work with.

Do not recommend Haven Pools. My pool project is going on 3 months, still not completed, and I was quoted originally 6 weeks. Project Manager is Austin and he is completely non-responsive. My fence was damaged by the company 3 months ago and still not repaired. If you want to pay $70k for a pool and be ignored then this is your company.

We had an incredible experience with Blue Haven Pools. From start to finish, they were professional, punctual, and friendly. Justin P, the designer, and Travis S the supervisor on the job site were amazing people to work with. The installation team arrived on time and worked efficiently, keeping everything on schedule. Everyone was so nice and helpful with all my questions along the way. Jeff N, Kim R, and Julia N are to name a few. I highly recommend Blue Haven Pools to anyone looking to install a pool.

Worst pool experience possible. We started digging in May and it is 10/15 and we still cannot use our hot tub or pool (Heater that has been worked on twice doesn't work). Pool lights still don't work. Quality of work is terrible. We paid north of 150k for a pool disaster. Their service and response is poor. They stood me up for a meeting that took me a week to get and didn't even have enough respect to call. Ed messaged me on the app 35 minutes after he was scheduled to be there to let me know he wasn't going to make it. When we finally did meet, I asked why didn't you call? He stated and I quote "I don't give out my phone number and I don't call, I only message through the app". Buyer beware. No one at Blue Haven cares about you after you make the final payment. Reach out to me before you hire this company. Mike

Our Blue Haven designer was amazing. The main reason I went with Blue Haven was because of Larry. I can't even speak highly enough about this guy. He knew my vision, he put it on paper, and he walked us through the whole way. He cares, and that's what's lacking with a lot of these companies nowadays. If it wasn't for Larry, I wouldn't have went with Blue Haven. The customer service with Larry is the best. Our pool has all new high technology. The quality of each one of them is amazing. I had built a pool with Blue Haven before. Some other people had talked me against it, but once I met up with Larry, I knew I was gonna go with Blue Haven again. We sold our house recently, so I am looking to build another pool.

The pool plan was what my wife wanted and it was done a couple of times so, Blue Haven got it right. They gave us a view of one and then, we liked a different little view so they redid it for us. The guys who did the tile were good. I sat down with them at lunch and talked about what they were doing and how they were gonna do it. They took care of everything that we asked them to. The permits were done on time and the lady owner, Akira, was very attentive. She answered my phone calls and text messages right away. Blue Haven was very good. Their price was what we could afford and did for us better than anyone else. Everyone else was a lot more expensive. When you build a pool, there are always things you want different when you're done. I'm finding it out. I'd do things a little differently now because I know more about the pool. But overall, Blue Haven did what we asked them to do and was very prompt.

I heard about Blue Haven Pools & Spas because when we first moved here, our neighbors told us that was who they went through. But after doing more research and getting to know people, that was a majority of who people used. So, I liked the company as a whole. I like the hospitality. They felt down-to-earth. They didn't seem pressuring. I like that the designer was a vet. He lives two streets over from me, so it wasn't somebody that I had to talk to over the phone. The project manager was also a vet. It was cool because my husband is a vet. If we needed questions answered, they were right there or a phone call away or text message away. It was a quick process, too. They started digging for a hole mid-August. It was officially done at the end of September.

We got an indoor pool and the design is exactly what we wanted. During construction, the ones I worked with the most were mainly Nate and Tom. Everything went well. I had some other challenges with another builder that was working on the building, but with Blue Haven, I have no complaints at all. They did everything they said they were gonna do, and they were on time and here when they said they were gonna be. I like the pool. We have the smart LED lighting, which is great, but what I like the best is the smart control of the heater, the filter, and the chlorinator. I can do everything online and I use that all the time.

Despite communications issues during construction of pool, really like the finished product. Contract workers showing up without prior notice and lack of communications through the builder trend app to notify us that work would be scheduled could have certainly been better. Overall subcontractors worked hard to complete the pool in adequate time. Appreciate intervention of Mr ** to bring construction to finish. Rate Jorge 5 stars in explaining after care and maintenance of pool.

I had a great experience with Blue Haven. The designer came out, listened to everything I had to say, went back, drew up a plan and it was spot-on. I'm very happy. The price was also fair, and the installers got the pool done in record time. I was there from day one. The guy came out and marked the pool out, and he was great. We talked a lot and he got it all laid out, and then we started digging. There was a tree and I was originally not gonna take it down, but they suggested that I take it down because it was a pine tree and it would be really hard on the pool. We talked about that, and they took the tree down. Every phase of putting the pool in was amazing.

Blue Haven was recommended by somebody else who had a pool done, and the entire process from the time I met with the first person (the sales and design person) was professional. They met the appointments when they said they were, and they overcommunicated with us and gave us some good ideas. From start to finish, the process took a month and a half. The rep told me it could take as much as three months, but we were proactive about making a deal to have it done and sign a contract early. It was a long process, but they did a really good job of communicating throughout and making everything happen when they said it was gonna happen. It was a good experience all around.

Working with the rep, Jerry, was great, and I like the features and the decorative aspects of the pool. We recommended and our neighbors are getting a Blue Haven pool.

Our Blue Heaven pool is nice. The construction went well. We also have an app from our phone and it's got a couple of water features.

I love the pool plan that Blue Haven made for me. All the interactions I had with their reps were professional and positive.

Blue Haven was recommended by one of my friends. I saw the pool they put in for him and I liked it so I decided to give them a call. They kept me updated on how things were progressing -- whether it was from the electrical side or the gunite side, they were professional and they did a great job. I love the pool design and the plan created for us. It works great for our family. Also, it has the smart controller for the water pump. I would tell others they're a great company and I highly recommend them.

Issue is being fixed this week!

Contacted him about a pool estimate. He confirmed day and time, said he will be there. No show, never called to reschedule, I tried reaching out again and no answer. His number was +1 (803) 522-4734, don’t deal with him.

The designer with Blue Haven spent a lot of time. We made a lot of adjustments to the pool on and off on phones, email and calls, and he was very receptive to our changes. They were giving us a standard rectangle with a pool shelf. My wife made some designs for the stairs and gave it a little bit more than being a plain rectangle so it came out pretty nice.

Ricky, the guy who was our start up contact was awesome. We were, overall, pleased with the design process as it went. But were displeased when we found out that what they had designed and what we had asked to purchase was different from what was doable. For example, the pool equipment had to be moved significantly from where they had put it and the shape had to change. As it was told to me at the time, the company underwent a significant change in management and we were dealing with the new management when it came time for construction. Our designer left the company. But the project manager worked with us to come up with alternatives we liked and in the end, we're very happy with the pool. We've got a couple of sheer drops and the hot tubs spill over. I'm also very happy with the Hayward equipment.

We went with standard rectangular pool with a splash pad and I love it. I also love that it came with a smart vacuum. It's amazing. Everything ran smoothly with Blue Haven and I would 100% recommend them. They were pretty prompt and the only thing that delayed the process was nothing on them, it was just the permit approvals.

We like that Blue Haven is a reputable company and they're nationwide. Beverley did an outstanding job with designing the pool. She was able to go through each parts of the design with us and the components for the pump and filter system. We were on a tight budget so we went with the basic design, which is what we told her at the very beginning. We wanted something that we could do laps in and she was able to make something suitable for us. It's a 14 wide, 21 feet long pool and we got the ozone device put on. Blue Haven did a good job for us.

Blue Haven's pricing was reasonable and I liked my comfort level of talking to them. Plus, we're in a HOA, so they knew what would pass. Their reps were pretty straightforward and working with them was great. We had some Zoom calls, then we went through designs, and they asked what we wanted. They took measurements right away, then they had our renderings. We then went to their facility and saw all the various options for tile, etcetera. We didn't know what we were looking for, so they were suggesting based on the shape of the backyard what would fit best as well as the restrictions on where to build the pool, how far it should be from the fence, and what the HOA required.

The pool was installed in 2004 and the tile had started to come off. In the summer of 2023, we hired Blue Haven to replace the tile with new tile, reattach it, and put on new coping, which is the brick above the tile. They did a good job and did it quickly. They seemed efficient as well. The product is expensive but it looks nice and we're pleased.

I had Blue Haven install a pool. The designer was good. They had a project manager, Jason. He was new to the process and didn't have much experience. He was a really nice guy. But they don't have their own in-house workers. They sublet a lot of the work. So, there were some issues and difficulties with the third party labors. They didn't have organization. They didn't show up when they were supposed to show up. The quality of some of their work was mediocre at best. Overall, it was okay, but there were some things that could have been done better. I'm still under warranty with Blue Haven within the next few months and I'm having some issues that they haven't been able to resolve yet. So, I'm working with them to see how they're gonna find a way to resolve them with my pool equipment.

The designer pushed a lot of questions that we had on to whoever the foreman would be. Then the foreman, vice versa, said, “Those are things that should have been handled by the designer.” So while I was happy with the design of the pool, there were some information that I needed that I had asked upfront that was not provided, and as that played out, was an issue. Also, the foreman should have been on site more. He was rarely ever on site and because of that, we ran into multiple issues that could have been prevented. We could have caught some of these issues early.

For the most part, working with Blue Haven was pretty smooth. They did a demo of the different materials and different pool types and they were knowledgeable about the pool experience. Then, they made the financing part of it simple and straightforward. They ran our credit and made sure that they found the lowest rate for us. Once we got financed, they set a date, came out, and started digging. It took about two months from the start to complete.

The designer from Blue Haven was very good. We told him what size pool we wanted, and the shape of the pool. We had an existing slope in the backyard. He had to come up with some designs to level the pool out and still make it look aesthetically good in our backyard. He followed through and gave us a great plan. If we didn't like it, he made changes to it to our specifications. He did it pretty professionally.

We designed the pool and the rep helped us put everything together. She was very knowledgeable. We like the whole pool design, including the tanning ledge and the hot tub. Blue Haven made it known what the cost was per item so we were able to pick and choose what we wanted to. We could have put less in and paid less money, but we chose not to. We were well aware of what they were charging before they even started. They did a good job and always kept in contact with me even to this day. The superintendent over the pool was a good person all the way around. I recommended Blue Haven to a buddy of mine. He's a builder that I work for and they're putting one in for him right now.