Blue Haven Pools & Spas Reviews

We waited about six weeks when they broke ground. Then they did the plumbing, the electrical and the finishing work. All in, it took about 12 weeks. It is a free-form pool and the back wall is elevated. The people at Blue Haven are upfront and they do a good job. The back end and the customer service and things like that are extremely slow but if a customer is prepared for slow customer service on the back end, then they should be fine. They were nice to work with and chances are, if we had to do another pool, we'd be far more prepared going in a second time around. But we're more likely to use them again.

The construction went fairly smooth, but if there was a little bit more coordination on the front end then it could’ve gone smoother. We had a bit of a hiccup coordinating with our landscaping contractors around the start date. And it was spring time, so we were trying to cooperate with the weather too. So, the construction was pushed back a little bit from expectations and the process from start to finish took longer. And there were delays with concrete. But the contractors were respectful of us being in our property, and coming in and out where we have a giant dog. We broke ground in early March and the pool wasn’t completed until July.

We already had some pretty creative thoughts around the pool in what we wanted to do. When John came in, the hot tub was gonna be in a full corner and he pulled it out a little bit to give us some more inside square footage on the pool, which was really helpful. After that, it was collaborative. Me and my wife knew we wanted a modern rectangular pool with a swim-up bar area. And John was able to take our ideas and really make it work. He threw in the stairs and everything went really great. It was simple and that was what we wanted. The spa is incredible, too. The lights have been great also, and that was more of the surprise.

If someone asks about Blue Haven, I'll tell them to schedule an appointment and to go talk to John. He was very clear. He gave us a ton of details from the beginning. And we were new, so we didn’t really have a lot of information. He did a great job of painting the picture for us. In fact, I have a referral who’s asking me information already, so I’m gonna send it to them.

Since we had just sold a house and had a little extra fund, we ended up paying for everything as we needed to. The construction took about 12 weeks and it was two weeks longer than we thought it was going to be but that was understandable. We had a lot of rain and some other things during the construction. Also, we ran into some difficulties with grading and drainage in the backyard, but Blue Haven came back with solutions that helped us get rid of those. And although we wished the pool was done smoother than it had, that was just normal. I build out restaurants and no matter what you build, you always wish it goes smoother than it does.

Still, Blue Haven did a great job. We like our new pool and we love the bubbler which we have running all summer long because we leave the windows open and it sounds great. We also have a tanning ledge and that is just awesome. And because of the Ozonator, we don't use as much chlorine so the water doesn't smell like it and we don't feel like we're coming out of a chemical bath. Additionally, they're good people too. Since I am still a new pool owner, there were times that we had questions and they had people come out the next day to see what we were talking about. I've also called a couple of times during winter and they were very responsive. I'd recommend Blue Haven to my friends and tell them that they do great products.

One day I went to the doctor and guess who came? No call before till they knocked on my door and no answer. I called the missed call 15 minutes and said, "Can you come back?" and he said no. I call the Metairie office once again to complain only to get the owner Robert who belittles women. Told me I could call Customer service till I’m blue in the face that he owned this coming. Needless to say I let him know what a crappy service set up he had sending workers out on a 2 hour drive service call not even scheduling with the pool owner. Did he think that I just sit home and wait. What I did was contact a pool company in Baton Rouge who referred me to another who was so helpful. I will never ever use Blue Haven in Metairie or recommend them ever.

Nancy, the lady they gave me for financing, did the application over the phone and the payment comes from Lendkey. Stephanie from the Blue Haven Office did a really good job in helping me pick the colors because I was not good with that. Matt, the guy that does the pool training class on how to keep the system working was really good, too. He was very helpful and very knowledgeable about the system and how it worked. And Darryl, the guy led the construction team through every phase of it, was phenomenal. They started installing in April and it was done in May, which was within the timeframe that he told to us. The pool had been in for almost a year now and he would still come to our house if I need him to.

On the installation, they were supposed to do the granite on one particular day but something happened with the company that they were using. So they had to go with another company that they had not used before. So, when they came to do the granite, they brought the trucks and the owner of the granite company and the owner of the pool company was there. All the people came to see how this new company was going to do in doing the granite on the pool. It was aggravating at first because the installation was delayed but the pool looked really good once they were done. The lighting of the pool is the best for me but I like the waterfalls too, and I love the vacuum system I have on it. I would tell my friends to use Blue Haven.

During construction, they had various crews that came out. They had a job site superintendent and a lady in the office that was the head of production and she was always in contact with me. It was the same way with the superintendent who oversaw everybody. When they had scheduled the work to be done, they were never late or disruptive. They told me I'd be done in April and it wouldn't get started until 1st of March because of the permits so I knew they were right on time. I never had any issues and I had a great experience with everybody.

I have a very small backyard and I wanted to fill it up but not overdo it so I have a basic pool. They showed me how to operate the SmartPure Ozone and I do day-to-day or week-to-week maintenance of the pool. I also have it tested every couple of weeks and they tell me what I need. I personally clean it and the Ozone is so easy to clean. My friends have asked me about Blue Haven in the past and they’ve come highly recommended by me and I can name 12 other people in my neighborhood that would do the same. Blue Haven is an excellent company and I’m very pleased with them. They stay in touch with me all the time so if I ever have a problem, I just pick up the phone and they’ll send somebody out to fix it.

The hardest thing was that some of the crew members that came out didn't speak English. That hampered things a little, but we got through it and we could communicate. Plus most of them had at least one guy that spoke English. Other than that, we've been swimming in the pool every day and we're enjoying it. We have a shelf in the deep end that has jets coming out of it that we really enjoy and we've got deck jets that the kids are loving. We have a panel that's up in our bathroom, right inside from the pool that controls everything. The paving also looks great and we really like it. We would recommend Blue Haven.

We were told that the construction would be about four months and it was almost exactly that, from July through October. First, they came and dug up the ground and all the grass. They then put some wiring which holds it the way it's supposed to be. They did the screen, the color and then the interior of the pool. The guys on the screen were very nice. Everybody did every single job. Everything went smooth and everything that we did was perfect. If we had anything we didn't like, they came and fixed it. We got a hot tub that has an Infinity Edge on it. We also got the pop-up cleaning system throughout and the leveler that keeps the water at the right level all the time. It's very easy and simple to take care of. It has everything we want on it and we're very happy with it. I highly recommend them.

The teams that they brought were friendly, very efficient, and professional. We appreciated that until the very end where we had to put the cover and the tiles. The only thing was there was a bit of a delay and that was after the rain. The pool was almost ready to be completed. The person in the office did not plan enough time to get the necessary materials for the next stage. The delay could have been avoided if the person had ordered the tiles or whatever was necessary on time. But all in all, I would give them a good A.

We started in September and the entire project lasted a few months. They did a rectangular shaped pool with a cover. We have a little fountain on the side of it. They also took care of the decking. We needed a little retaining wall and that was an addition to the pool because of the location, but that was not part of the cost. We are using the ozone feature and we are very happy with that. It was delightful to deal with Blue Haven. They were available to speak to, to come as needed, and to take care of whatever question my husband or I had. They were very responsive and I would recommend their services.

One of the other companies didn’t take measurements when they came out. The rep said they were going to send me a PDF that had all these pretty pictures of what my pool was going to look like. I was sitting there thinking, “Well, you didn’t even measure my yard.” But Blue Haven came out and they measured my yard, and then sat down. They had these little pool chips with different designs. I chose a design and then we just modified that design a bit. They had the measurements and I was really happy about that. They also made suggestions based on what I wanted. They told me what was doable and what wasn’t.

I had a really tight corner that they had to come around to do the digging so some of my brickwork was broken. They came out and fixed it. It was no big deal and they took care of everything. They even did us a favor. We wanted little extra concrete and we paid for the extra cost. I kept adding stuff at the last minute, and they were cool with that too. I stayed in constant contact with Blue Haven. If we had questions, we questioned it while the work was being done. I had an issue with their in-house company that they used to do my coping and tile. Their guy was really crappy and they got rid of him. I sent them pictures of an issue that I had and they sent somebody else out and fixed it.

From beginning to end, the process was 10 weeks. It would have been sooner, but my heater was late getting in. The pool was done in eight weeks. When they came and set the heater, I had to wait for them to come back again. Nevertheless, they finished the pool pretty fast. We got two weeks of swimming and then the weather changed. I'm looking forward to it warming back up. The pool is 16 x 28 and kind of hand-drawn. It's got a step where I can put two chairs and umbrellas in my pool and sit. I upgraded to a pebble finish and I'm just loving it. It's really beautiful. The light that they installed does about 600 different colors. It can also do a light show, which is nice. I got a little automatic vacuum cleaner which keeps the pool clean until the pool man comes on Mondays.

One company told me it was $50,000 for a basic pool. They were talking about the old kind of plaster with no upgrade. I got a whole bunch of upgrades for a little less than $50,000. I've read some reviews about Blue Haven that were not good, but it was not my experience. Everybody was wonderful, even to the point when it was time to pick out my tiles. Any issues or concerns I had, they came out, and they either handled it immediately or they explained what I may have missed. It was just really extremely good communication with them. I've recommended Blue Haven to a friend. He was trying to go the cheap route and I told him, the least expensive is not always the best way to go.

Our pool is rectangular in shape. It's got a spa and some lighting. Maintenance takes work and it takes consistency, but it's not impossible. It's like taking care of the yard. The process with Blue Haven was pretty straightforward. We had somewhat of an idea what we were getting into, and it's about what we expected. However, I would've preferred if it had been done a little sooner, and some of the folks could have been a little tighter and proactive with communication.

However, Blue Haven said that they would not make a very big footprint when they construct the pool but the rep constructing the pool said that they need to start telling people that they'll rip up the whole yard when they get out here. Even in areas that they weren't working on, dirt, debris and construction stuff wound up destroying that area. Also, I did not get the waterfall I had ordered. They had to special order it and it was going to cost them a whole bunch more money and they were going to have to jackhammer portions of the pool. They didn’t complain about it at all though. The only thing I was a little bit disappointed in was I ordered a sprinkler type and I got a single wave type, but it's not that big of a deal. Also, I wished that there were more decking options.

Other than that, it went great and we wound up very happy. It's a beautiful pool. They told me exactly what was going to happen and overestimated the time frame it was going to take. They estimated eight weeks and it was done in six weeks. They came out and did exactly what they said they were going to do. The design of the pool is like a kidney bean with an extra bubble or three circles put together. It is partially exposed out of the ground which is really cool-looking on the backside where the property slopes. They also did a beautiful job with the flagstone coping which is a darker shade of what the patio is.

I wanted to go a lot deeper but they talked me out of it which was a great decision. They said that if I have a 38 foot long pool and I go from 3 ½ to 8 foot, it'll be a terrible area and I'll hate it. We went with a 6 foot which I argued. They said that they'd do whatever I wanted but it was going to be ridiculous because it would just drop off so we just went with a shower pool. They never told me no on anything but they would push back hard on ideas that I had and they'd say that they'd do what I wanted but that would not make sense.

The impression I got when I signed up with the rep who helped design it was that this is a turnkey pool. Since having the pool built, I have found out that I have to put muriatic acid in the cement to reverse leaching which is causing the pool to have a high pH. One of the workers said that they just water wash it but the rep doing the acid washing said that he was putting about four gallons, which is another $30 a month, of acid to keep the pH down. If the pH gets too high for too long, it will start eating the plaster. I'm having to put a ton of effort into keeping the pH under control. I was a little upset with them at first because they said that they're were going to give me a balanced pool. Finally, the owner came out which I considered to be way too much in trying to make me happy.

I washed my hands off that realizing that I have to fight this battle on my own. There's never a time that I tested the pool and the pH is not out of range. I have to do it weekly and about a gallon every week or two in smaller doses throughout the week. I'm sweeping off that calcium that's leaching out from neutralizing it all the time. I wish they had explained that to me better. They told me the basics of what I kind of figured like I got to add salt, I got to replace the chlorinator every five years and I got to clean the filters every year. But, this pH problem that I've had has been a barrier and it has been expensive.

Nevertheless, the plumbing and design were top notch. They did things that we didn’t ask for like one of those little tanning ledges. They also put little pipe stands in there so we could put umbrellas. They knew that people like that and they went ahead and did it. At one point, the tiles that go vertical right under the coping of the water line were put in. My wife came home and said that it looked retarded and that they need to go vertical. The boss came out and said, “She wants them different. Pull them all off”, so they redid that. That was about three-quarters of a day worth of work and they didn’t bat an eye about it. They pulled them off and fixed it. They treated it like it was $50,000 job. Blue Haven did a really good job and they'd be the first people I'm going to be calling again. They were also on top regarding professionalism and craftsmanship. They were very competitive on the price as well.

The contruction process went smooth. We have a small backyard and we were able to make sure that we had room to swim around and have fun and left the back space open so we could put plants within the enclosure. We love the new pavers. Everything about it is great. We’re pretty happy with it. But I did not like the screen enclosure company that was outsourced. They felt sneaky and tried to get away without permit. But the screen company was the only thing that I had a hard time with the whole time and Blue Haven straightened it out with them. Everything got resolved and got done in a timely manner. Blue Haven gave a great product, met all of my expectations and made sure we were satisfied with everything.

We got a lot of the smart features such as the light, the upgraded remote control and the heater. We got all the bells and whistles on it and they sent someone out to give us the tutorial which helped us out greatly. It was worth every dime upgrading to the smart features. Overall, we were pleased with what we spent. It was more than what we wanted to but we were pleased with the outcome. During construction, Blue Haven did all the permits and walked us through everything. We had rain delays so taking that into consideration, they were done in about seven to eight weeks. It was a smooth process and we referred two other neighbors and one had already started building. It was a great experience and we highly recommend them.

We got their pool this past summer. It has the lighting, a spa and all kinds of stuff. I also got something in my pool that I didn't know I had. We call it a smart pool and it automatically comes on and circulates the water through the thing so pipes don't freeze. The spa comes on in the middle of the night when the temperature gets to certain temperature and starts coming on. I'd definitely recommend anybody who wants to get a pool to use Blue Haven. I referred several friends to them and I know that several people have gotten pools from them already.

They had used subcontractors for the different phases of the construction. A crew came out, dug a whole, and put in the re-bar. Next, another crew came to blast the concrete in place. Those same guys came back after the concrete was cured and they put in the plaster and the pavers. Then we had a couple of guys that came up who did the plumbing and electrical reservation. I was told that they would be here Tuesday next week and I was really pleased when they were there exactly when they said they would be every single time.

I talked to every one of them and I’m familiar with a lot of things. I watched them critically, made sure they were doing everything right and questioned what they were doing. I was a real pain to ‘em and they did beautifully. I know exactly what it is they have to do and how to do it. They did everything right and I couldn’t be critical of them. Every move they made was smart and efficient. They are skilled people. I’m a tough customer and I’m very happy. I have the colored lighting. I also have a shelf with a bubbler. Moreover, I have a heater as well. I highly recommend Blue Haven.

I went with a rectangular pool. But instead of salt water, we did that new thing called smart UV which uses less chlorine. With the usage of it, it kills most of the bacteria on contact. It gets injected right into the system and the chlorine uses it to spray down. In the summer, I only rent it about four hours versus 24 hours. I also got the smart filter and the control board.

The contractor came out and went over exactly where I wanted the edge and wanted to do the other placement and marked it off. Then they came out three days later and started the digging process. The whole construction process lasted for two months. We had several rainy weeks in there and they preferred it getting rained on a few times with packing the dirt around it. We had the machine to pack the dirt with and they backfilled that once again and let it get rained on once again before they poured the concrete around it. Some companies wouldn't pack it and once they laid the concrete, after about a year, the concrete would start to crack.

The construction team was great. I got the cellphone number of one of them and if I had any questions, I could call him. And if he didn’t answer, he'd call me right back within 10 to 15 minutes. I'm 100% satisfied and I'd totally recommend Blue Haven tenfold. I have a cousin who used Blue Haven also. Their chlorine consumption has been way low too and haven't had any issues with their pool.

There were several construction teams such diggers, plasterers, tilers, and pavers and everybody were great, except for the pavers. Darryl came out immediately and fixed the issue and told us that they would not be using those guys again because they were not good. The whole process took six weeks but it wasn't a problem since they told me that it was going to take that long. I love the whole pool. It's beautiful and exactly what we envisioned. I was very pleased with everything about the whole process and I would not choose any other provider.

Their prices were also much better than some of the other local pool companies. I was afraid of overcharges or running the budget up 'cause we built a house before the pool but they were very accurate with their estimate and what they delivered. We had a waterfall fill over from a hot tub and ran into the pool, color quartz plaster, which is on a remote, and the LED light that's color-changing. Blue Haven also sent somebody out to educate us on everything. I would absolutely recommend them.

We have the upgrade LED lighting and we got a fancy remote which we can do everything with if I'm in the house. It works great for me and helps with sweeping and vacuuming the pool. The dig happened the Thursday before July 22nd and we filled the pool Saturday after Labor Day weekend. However, timelines could have been managed a little bit differently if they can't control their subcontractor because the subs held them up. I talked to the Blue Haven rep and she understood my frustrations and she would try getting subcontractor out there but they'd work only when they were available. Nevertheless, Blue Haven had the best customer service you could ever ask for. I've definitely recommended many times.

Our interaction with the construction team was great. We have LED lights in the pool and spa, and we have the jets that come out from the spa. Then, the fountains are there but I put the waterfall separately from the pool so it's not connected to that. The LED lights are my favorite. The pool also has the automatic on-and-off so it runs every day and it switches off at a certain time. We financed the pool and we had paid for it. Blue Haven worked excellently. I have written a Google review for them. I like the construction process and everything was fine. I would recommend them.

Though we had a few hiccups during the construction process, it was no fault of Blue Haven. We had a few little weather delays which were out of their control. Then we had a few little things, like when they laid it out, we didn't expect it to be that way. So, after expressing our concerns, Blue Haven either fixed it or explained to us why. They were very informative through the whole process and they met our expectations. However, there were several times that we had several days with no activity and the weather was nice. We had to call them and when we did, they gave us an explanation as to why. But from an eager customer who is naturally excited to see a completed product, communication about certain delays could still be improved.

Though the design process went really well it took about four months of construction. There was nothing we can do about it because it just rained every other day for two and a half months. But we worked with a really good project manager. His name was Bill and he was really responsive to our phone calls, especially when it was raining. If he didn't answer the phone when we called he was really good about returning our phone calls. We're really happy with the end result and we would recommend Blue Haven to friends.

The design process went fine and we wanted the pool in the same area. We then decided the pool shape and look that we wanted plus we wanted the biggest pool we could get for the area that I had. It worked and the construction went fine. When the workers got there, they all jumped on it. The guy showed me my pool and we worked it out. They painted lines on the ground and when I said that it looked good, they started that afternoon. They had that done and cleaned up. They did well but there was one little hiccup in the whole thing. I wanted a certain kind of coping and it was man-made. When they got it several of them were broken and it took three weeks to get them made for my pool.

It slowed them down because there were some pieces broken in shipment which wasn't Blue Haven's fault but they resolved it. After the coping came they got that done and everything seemed to move very fast and it was all good. They told me how long the entire process would take and that came in about 10 to 15 days but they made it before that. The people saw my pool on Facebook and they drive up here all the time to look at it and say that it's beautiful. I would recommend them very much.

It was three phases. The first phase was digging the hole, the second phase was putting in the rebar and the granite shell and then the third phase was finishing it all out. It took a couple of months to do it although they advertised 34 working days. It was well as it could be expected. It's a small pool of about 11,000 gallons and it fits the yard. We have the waterfall and a plain chlorine system.

We had the pool designed to fit the space that it was going to go in. Initially as they were building and I was thinking, "This thing might be too small." But once they were done it's perfect as far as how it fits in the yard. We never built a pool before and we've owned houses that had swimming pools before but this is the first experience we've ever had. However after they were finished the pool light went out and initially when they did the start-up inspection the pool light was not working so they had to send somebody out to change a bulb. And then a week after that it went out again so I had to call customer service to have them come back out. But it hasn't gone out since so it must've been a defective bulb or something.

There had been various small repairs and replacements of parts along the way since the pool equipment was installed. The repairs had all been done in a timely manner and caught by the pool service that we have. And when I went home last night, the repairman managed to get the pool fixed and everything looked the same. That was good news even though I have never talked with any of the people that came out and repaired my pool equipment since I’ve always been at work. I referred my next-door neighbor to Blue Haven and he had a pool put in too.

We then had the construction from February 'til about the end of July. There was a lot of delays and a lot of it was due to weather so it’s out of their control. Also, a lot of it was unavailability of contractors due to other projects. The whole area got inundated with delays which then backed everybody up. I understand that it’s because of the weather but it doesn't make it less frustrating. We also had some issues after the pool was done that they couldn't remedy. After they plastered the pool and they uncast the plug to put in the drain, there was a leak on to the plaster and created a stain that's been there since the pool was built. They tried to address it but it's a permanent thing. And then there was confusion with the payment method and how much we still owe them. We bought turtle mural tiles for the floor and owe them about $200 but they haven't gotten back to us on that. It’s disorganized and the office end wasn't the best experience.

If we’re going to recommend them to friends, I would tell them the end product is good. Blue Haven knows what they're talking about. They know what they're doing but it was bumpy. It wasn't perfect but sure, there's worst out there. At least Blue Haven’s reputation can be trusted that if it goes wrong, especially if it's something big, they'll remediate it. But they let little things get past them, like the stain and the $200 we owe them. It's not really a big deal so they don't worry about it. They're not as detail-oriented as we'd hope that they would be, but they're very personable. The owner was very personal and being a salesman, he makes you want the product but there's no follow through sometimes. The technical people, those who build and service the pool, they're very competent and responsive. The issue is trying to communicate to the sales and office staff to get the technical people out. I'm satisfied with the experience but I'm not super happy.

They finished in the same time frame that they said they would and the quality of the work is great. It took them about two months to finish the remodel, as I expected. We were operating under the premise of six weeks, but I knew it will be longer than that. We had some bad weather and it was a lot of work. They were also good guys to work with. The guy who did the tile work was an older gentleman and he was funny. The plaster team were in and out in a day, and the coping stone fellow took about two weeks. He did it by himself.

Also, I didn’t have to call or do things. I just left the back gate open for them then they showed up and did stuff. They also cleaned up really good. They had extra materials like flagstones that they moved into my backyard for me to use for something else. They left them since I paid for them which was cool. Ben was the fellow who I dealt with mostly and he was helpful and patient. He came back twice to help us with pool school, so I'd learn to use the equipment the right way. I would recommend them.

The fountain was also built and its shape and combination with the fire pit were good. We have the remote controls and the lights which were good as well. In addition to that, their team was good, helpful, able to answer all my questions and awesome with follow-up and follow-through. They also have a guy who repairs the pool even years after it was built which was the big point of having a big company do our pool. If something goes wrong, I have somebody to call. There was actually a leak in the pool where one of the construction people drilled a stake into the plumbing. When we came home, there was flooding in the backyard and it was scary. It was after hours, but they were able to get back to us and tell us what to do. We turned off the filters and got the plumbing off, and they also fixed it right away, got it done quickly. It was great.

The design was great, and the dimension of the pool ended up becoming bigger than what we originally thought it was going to be but it was perfect. We had to jump through the HOA hoops that slowed us down a bit. But once we got it going, Blue Haven came in and removed one of our walls to get access to the back so they could get the equipment back there. We originally thought that we would have it before the end of the summer since we didn’t have any special orders that would slur it up. The process took four months and we’ve had our landscaper, who is also a family friend, in the whole process of the construction. I told them to take the time to do everything right which was our frame of mind, too.

Everybody from Blue Haven was professional. All the contractors who came in were very friendly and accommodating to whatever questions we had. We added something special to the pool. When we bought our previous house on short sale, we threw a lot of money into it when we did a big redo to the pool that was already existing but due to the size of the house and the property, the pool wasn’t the center of attention. This house and the property being bigger, we wanted the pool to be an accent and not the center of attention of the backyard. And Jeff really helped us out with that. The pool was off on one side of the backyard and Jeff said to put a nice little waterfall and waterfall pots that spill over into the pool. It’s not overbearing but it looks really nice. Somebody with that expertise can see that and that pushed it over the edge. Blue Haven gave us the best bang for the buck.

Elaine, our scheduler for the construction, kept abreast with us and let us know the different scheduling. I’m an airplane pal so I’m traveling all the time, and Elaine was very helpful in getting a hold of either my wife or I and even let us know what’s going on. She and KC were our points of contact who helped us get on the right path with it and get it squared away. Also, the contractors who put our paver in were artists. I was watching them work as I see them painting in their minds the pavers in different colors and I could tell that they took pride in what they do. Blue Haven definitely got a good grill on the contractors that they hire. We like our cover and we think it looks better than the other houses and better than the original covers that were built into the house.

We’re still in the process of getting the regimen down but it seems fine. Blue Haven told me to try it first and then we can always put saltwater, which would be similar to Florida where I’m. The pool is still very new and we still have landscaping going in our backyard. Besides, it’s starting to get cold here at night and the pool will be ready for the first summer next year.

There were some things that didn’t get done that I ended up having to do. When I finally read the contract in that specific area, it said that they weren’t responsible for taking care of certain things. If I had known that from building the pool at the beginning, I probably would have said, “I want this scratched. I want to do it differently.” Other than that, it was a learning experience. I built another pool when I was in California and at that point in time, they did everything right. I never had to ask them to do anything differently. But this is a different time and people do things to make a profit and cut corners when they can. And it was in writing. If I had researched it and not overlooked it, I would have been able to tell them to make some changes.

They were also a couple of mistakes. I had a couple of little plastic covers that go over the drainage thing and the valves for the spa. One of them goes over the automatic waterfall and they are very cheap. They pop off every once in a while in the sun and that’s just one of those hazards that they probably didn’t make completely circular. It doesn’t quite fit down in there and then the heat closes the lids. I have a couple of Labradors and they love playing in the pool. My son has a couple too so when they come over and they get all rowdy on the deck, those things pop off. I moved the lids around and it seemed to help for the summer but it’s not completely perfect. I had a discussion with Blue Haven about it and they said they were going to send somebody out.

Other than those, the experience was real good. They said that the construction was going to be three months but it was less than that. I’m satisfied with my pool and I don’t have any problems with it. My wife’s very happy. My thought was that it was going to be a little bit larger than what it is but I don’t blame them for that. It still suits our needs. I'd recommend Blue Haven. My ex-wife and her soon-to-be husband are planning. They’re having a house built here in southern Nevada and they want to have Blue Haven come over. We had some other friends that had moved from California out here and I talked to them about it, too.

Once everything was approved Blue Haven sprayed the granite in and it was just as planned. It looked just like what my wife and I anticipated. Then they went through the inspection process of the granite and the pool equipment and then put the phosphate to it. I had also a paved stone deck put in. The pool was completed right at about six weeks which was a couple of weeks longer than I anticipated but other than that it was perfect.

My favorite feature was the gas heater. The construction team also did a bit more than what was expected of them. They made it work with my planter box and then charged me the extra for it. Also every time I called Blue Haven up they answered my questions right on the spot. If the person that I need to talk to wasn’t in there they would call me back within one or two hours and answer my questions.

They had to come back out, drain my pool, and refix everything because there was rebar that was coming through. In my contract we had explained to them what we wanted. I understand we signed off on everything but when we bought the pool the guy that we had didn't explain everything. We told him that we wanted the color-changing LED lights. We also told him that we didn't want a complete bottom plaster that was just going to be white because you can see all the imperfections on it. We ended up with non-color-changing LED lights and complete white plaster pool.

Also I've had them out a couple of times because some of my pool equipment had failed. The lights that change on my pool doesn't work. They've been out twice to do that. So far it works but I've had to have them give me a new remote control and they've had to come out to try to get it on different frequencies. Another major concern we had was that we needed a childproof gate on my pool or around it because we have a three-year-old child. That wasn't included in the price initially and we had to go back to have it redone. The guy that we had was a complete and utter buffoon and he no longer works there. There are some people that work there that are awesome but I would never in my life recommend Blue Haven to anybody. If I could go back and do it all over again I would never have them do it.

I had to tell them numerous times that the contractors who came didn’t clean up after themselves. They left trash everywhere and I was a little upset about that. There were chunks of rock like still lying all around the perimeter of the pool and my landscaper was telling me like that they needed to get rid of the rocks. They did but there were also plywood and everything. Instead of them taking to the trash can in front of the yard, they just left it all in the corner of my house for me to clean up. Also, they start early in the morning which was fine but they were accidentally banging shovels on my window and I had to come out and tell them to be careful around the perimeter of my house.

They got the guy in there and they told me that my part of town doesn’t have a lot of caliche. I talked to a lot of pool experts and they told me that there’s no way in hell they would have known that there's caliche in there. I wasn’t terribly upset about it even though there was about fifteen hours of caliche digging that I had to pay for which screw my budget out of whack. Then the project came to a screeching halt for about a month and a half. I asked them when were they going to get it done and they said once they get the shotcrete appointment. It was only going to be two or three more weeks of wait.

There was a lot of conflict with their contractor and a lot of miscommunication as well. One person would tell me one thing from the place but another person would tell me something different and they weren’t communicating with each other. So I was upset because I paid for the entire pool upfront before which was a mistake on my end. I also felt like my questions weren’t really taken too seriously and that they didn't really care.

When I called and made complaints, the lady almost basically told me I was being a little ridiculous. I ended up having to take screenshots of text messages as proof of why I was upset and sending it to them. And she was like, “Oh, wow. Now I understand your frustrations...” instead of believing me from the get-go. Once they got the screenshots, they addressed them and ultimately, the pool finally got done. It ended up being a spectacular pool and I love it. I am happy with the pool. They did a very good job on it, but I just wish the process was a little bit easier. When you pay $56,000 for a pool, you expect it to be done to the utmost professionalism.

I recommend Blue Haven and have already recommended them to a couple of friends. They were reasonable if we wanted to make a change during our plans. They were negotiable and very accommodating within reason. Shelly is the person whom I deal with any issues and she’s really great to work with. She always gets back to me. If I had to leave a message or anything, she always returns my call which is good. Their technician, Chad, is also really great to deal with. He is super knowledgeable and he taught me a lot about my pool equipment. He is super helpful.

The president (Mike Fratrik) was ultimately unhelpful with my pool. If you want your pool finished in a decent amount of time DO NOT deal with Blue Haven Pools. If you have any concerns with this company before you buy a pool, feel free to contact me and I'll give you more concise details as to how truly horrible this company is to use for your pool needs.

Blue Haven gave me an option to speak to somebody regarding financing, and even that person was great. It wasn't somebody who was trying to sell me on something. I did all the financing on my own since I had a better scenario of available cash and some financing. I was quoted eight to ten weeks for the construction to finish. We probably could have finished in five but it would have been pushing it. We ended up finishing about six and a half weeks total from start to finish.

Everything was a one-day process except the stone. That was a week because there was a lot of stonework. The pavers took three days because there was a lot of paver work to do too. Everything was quick, except for items like gunite and plaster that can’t be installed when it’s raining. I was able to, fortunately, be at the house on pretty much any given day, so I was able to ask quick questions. Or if they’re not here, I'd jump on the phone and call them. There were a few tweaks that we did throughout the process, from the building versus what was physically drawn as far as the patio decking but it was all good.

I like being able to just sit in the pool and turn on the heaters. I don’t have to walk over to the panel and make adjustments. That's perfectly one of the biggest things as far as functionality. Overall, they're all super nice guys, top quality people as far as their end-result product of each stage of the pool build. Their rep is actually a friend of several of my friends I went to school with. That made my experience even better because there was a personal connection as well. They were there to make things happen and the quality of what was done was top-notch.

We have two small grandkids. When we first got the pool, my granddaughter was one year old and the sunny ledge was the best thing that worked for her. There's a safe place for them to go and they won't be in the deep end, and we love that. I like the gunite too. I don't have a liner and that makes a lot of difference. My brother has a pool with a liner and he has to replace it every four years and I don’t have to do that. Overall I've recommended Blue Haven highly. We have four friends who put in Blue Haven pools. One of them put one in last year in Kingfisher, and they had the same experience we had and used the same designer. I wouldn't go anywhere else.

We wanted it done as a surprise for a family that was coming to stay with us for a few weeks. It was completed in August and it went along faster than I thought. Those guys work hard. They were here at the crack of dawn and they didn't leave until it's dark. They were detailed and everybody was excellent. Everything went smoothly which is great. The pool also has a feature where we can activate and work everything through my husband's phone like when you're sitting in the hot tub and he doesn't want to get out to change something. We've had numerous people in the neighborhood asking and coming to look at it, so hopefully, they use them too. It was wonderful to do business with them and we are definitely enjoying the pool. We're pleased with Blue Haven.

They dug the hole prior to us closing on the house, which was an arrangement with the builder, so we could get the equipment in before they put up the walls, but we ended up that tearing down anyway so it really didn't save us that much in the long run. But because they had done the initial dig, we encountered a problem with our HOA here, which is Southern Highlands, and the other HOA which is Olympia Ridge, which are extremely painful to deal with when getting backyards approved. Each time the design was rejected, we would have to wait 30 days before they met again to resubmit a new design.

That process took us over six months to get done. I finally had Blue Haven set up a special meeting with the board and explain to them everything we were doing, show them pictures and help them understand. It would have been in Blue Haven's best interest to do that at the very beginning. Plus, they could have been more in tune and have a really personal relationship with the HOA in order to grease the skids so the approval process goes through the first time, and if there were any deviations required, we could have gotten that taken care of. Instead, we waited almost a year for our pool to get done, which was not acceptable. I own responsibility for some of the HOA problem, but the pool company could have taken on more responsibility and helped navigate those waters especially since this was the first time we have owned a pool and had to deal with that.

Another thing was Blue Haven had basically zero project management. They just did things and when they got done with something, then they would schedule the next thing, whereas if they were on top of it more, they could've had the next trade coming in. There were lost days, or weeks even, when the teams weren't here working and they could have been had Blue Haven scheduled them appropriately. That way, setting our expectation would have at least been possible versus saying it was going to take another month. How many pools have they built? They should know how long this stuff takes.

They deal mostly with subcontractors and have very few of their own people and staff. A couple of our neighbors have had different companies come in bulk and they seemed to get their pools done very quickly, relatively speaking. However, Bob was personally involved in resolving some of the issues we had and was on site quite a few times to ensure that. He also looked at things that were damaged during the construction of our pool and some paperwork. He was really good about being personally involved with that. Aside from him, Shelley coordinated some of the stuff afterwards and she was also good.

The subcontractor used all completely fake and concrete rock and Jose was accommodating when I wanted something tweaked. He did all the work which was great but his process took a long time because it was typically him and one other person working on it. However, when it came down to sculpting, that was more of an artist and really a trade versus just building something, and I appreciated the time that it took him. He worked diligently on 12-hour days to get it done and he probably would have worked longer, but the HOA and the security wouldn't allow him in the area after 6:00 o'clock.

The pool took a lot longer and there were a few headaches but I was satisfied with the end result. The waterfalls are my favorite, and they also built a Koi pond for us. We also have the Hayward control system and I can control the whole pool and spa from my thumb. The pool itself is really well-done too. It fits the space and blends into the environment really well. We wanted more of a natural look, which they were able to achieve.

We designed the pool with them and the guy who designed it did an exemplary job. There’s always 'shoulda', 'coulda' and 'woulda' but the design is working out for us. We moved in in December, we started the pool construction in February and we filled up the pool with water in March. I’m a heavy communications guy, so I made sure that I stayed in touch with the girl who’s handling the contractors to make sure that she knew, as much as everybody knew, what was going on and she can keep the construction moving forward. We’ve been happy with the pool that we got. They put in Hayward equipment which works really well. When my pump kind of went south on me after the three years, Hayward came out and replaced it, and paid for the labor and the equipment. I’m very satisfied and I would recommend Blue Haven. I made a great decision with a great company.

Completing the construction was the only snuffle. We started March 27th and everything was as Dave promised me. And then we hit a snag. Nobody came for one week. I waited about a day or two. I called Aileen about it and she told me she forgot to call me because the decking around was on back order. I told her that when we put the order in, Dave checked it in and everything was in stock. That wasn't so important that I could have probably changed that.

Then again we hit the excessive heat and there was two weeks of no work being done. So I called and asked if the pool was going to be done for my birthday because the kids were throwing me a surprise birthday party. They said, "We don't think so." I told them that they gave me the initial no-later-than date as June 1st and it was already the 17th, and that I was little distraught with all of it that was going on. They apologized, but that didn't help me since it was already two weeks late of being completed. I told them I'm throwing a 4th of July party and I needed to have my pool done.

They sent the start-up guy to come on a Thursday. He was supposed to come a Monday and finish the inspection, but he texted me at about 5:00 in the morning telling me he was a little behind and couldn't come that day. I waited until 9:00 o'clock when the office opened. I called and told them he needed to come. They screwed up my 60th birthday party, and they were supposed to screw up my 4th of July. I told them I'm paying them cash money so I expected the pool to be done. And we were done on Monday the week before the 4th of July. Everything was good other than the construction part of it. If I would've known a week before, I could have changed the decking around. That wasn't something that I was dying for. Nevertheless, Blue haven was so easy to work with. I'd totally recommend them.

During the construction process, phone calls were arranged first, introductions were done on the phone and then a meeting with Jerry, the person who was in charge of the process was conducted. Jerry was extremely informative and helpful. He was the only person I spoke with. Every day, before the guys or the crew would show up especially at the beginning, he would give us a heads up on what time they're going to be there and what the process was going to be throughout the week. Then the following week, it would be the same kind of phone call. So, there were no surprises at any point during the process. The project took two and a half months to finish.

We had the fountain, bubblers and colored lights. It's all driven now by the Hayward app that we put on our iPhone and the iPad. It’s called the OmniLogic system. That's nice because I'm not running around looking for the pool remote. It's always available at our hands and our smart devices. It was a positive experience and I’m satisfied. I would recommend Blue Haven 100%. Our designer is now gone, but I would tell my friends to go with the design and their most favorable experience will be with the construction or project manager, which is the most stressful part of things when it comes to a homeowner because you get to sit there and see what's happening.

The construction part of it was about this time last year, about the same type of weather. They came out one day and dug it. The next day, they had the plumbing and everything going on. The estimate was about a 30-day window, but the rain came a little bit and shut us down for a small period of time which was understandable. But after that, they were on top of it and got it knocked out quick. Overall, I'm satisfied with my experience and I would recommend Blue Haven. I have a neighbor that’s putting a pool in right now. He went outside the system and tried to go with a private contractor. He's in his fifth month of trying to get his pool completed and it's been a nightmare for him.

But we were out of town when the construction began and my son was overseeing things. There was a little bickering between my builder and the pool place about trash lying around. I cursed my builder out and a lot of the times, it's the pool people who had to clean up after my house construction people. They also had to subcontract the concrete. We were in a dry style and it looked okay but when we had our first rain in, the slope of the concrete was not going to the drains that they put in. It was coming to my house instead. I called Blue Haven and they contacted the contractors. They were out within a reasonable time and it was all fixed and corrected.

They always take care of things. I was new to the area and the reason I went with Blue Haven was that they had a store. The other ones were private builders. If I need something, the owner of the store in Bossier City brings it to my house 'cause she lives nearby. I get a little special treatment better. We consider them friends and we feel like family.

We like our pool very much. We have the bubblers, water misters in the pool and between the water misters, we have a bench sitting over there. We also put a heater in the pool and that's my favorite. I also enjoy the colored lights feature of the pool. The pool construction was non-stressful and we're very happy. We have other acquaintances that built with one of the other designers that I was looking at also and 10 months later, they still have problems with their pool. They were sorry they did not go with Blue Haven. And then I have a neighbor across the street that'd love the pool. I've told them that but he wants to do so much more than what I did to my pool. He's been shopping around for pools and he's leaning towards Blue Haven.

Then, we still have an electrical issue. They run a new breaker for the power for this but two or three times a week, it flips the breaker and the pump shuts off. A different guy came out and had to order a part. I don't know where he's ordering it from, but I don't see why they have to get the parts if they can get something that's probably at a warehouse somewhere in the area. Two or three weeks ago, we made a call on a Tuesday asking when they can come and do the final inspection. They said Wednesday to Friday but nobody ever showed up nor called. Getting them to come back out and fix or check something has not been good.

The construction supervisor was such a nice guy. He suggested that when they're doing plumbing, I talk to that contractor to do this automatic fail-safe. They run one of the pipes from one of our water spouts outside under the ground and when we need to fill the pool, we have to go turn on the water spout. They ran to that pipe and don't have to run a house to the pool so we did that. But when all the construction was done and I was in the pool and needed to add some water, I went and turned on the spout to get the pipe. I was doing some other stuff outside and I noticed I might reduce the water but that pipe had broken. We need the decking and water was coming out from underneath the concrete decking. I told them about it and they said it's not part of the original contract and they're not gonna come and fix that. It was the contractor for the plumbing that installed that, so it will be their problem.

Bottom line is that it cost us $175 to have that part installed and it's not a big deal, so I don't have to use that. I could use a regular hose to fill but it was suggested by their guy to do this. The service was great and they were excellent but only until the pool was done. The supervisor got back to me pretty quick but after that, it's like they're done with me. When I was trying to get them to come out and fix some of the stuff, I called ten times and they said they'll get somebody to schedule and come out there. I'd get to a point where I'd sit outside of their office telling people to go away to see if they'll come and fix my stuff. The pool meets my expectations but I'd tell people to try somebody else.

We have the Hayward equipment. Everything is done through the phone or iPad, which is really convenient. However, I would have liked to have had a remote. But that was not offered with what we got. However, the unit itself has a touchpad on it. But you have to walk out to it. Also, when we started out, we thought that it was going to be cheaper than it was. But we realized quickly that what we wanted was way above than what our budget was. And that was with everyone because we looked at a few companies before we chose Blue Haven. Everything worked out well though. It was a great experience, easy and we didn't have to do anything but pay for it. I would definitely recommend Blue Haven.

We knew from the beginning that we were going to with them. It was very personable, they knew what they were doing and they cared. In fact, six months before we moved to this area, when we came house-hunting, we stopped by Blue Haven. We knew that wherever we ended up moving we wanted to build a pool. That time, they didn’t have a business with us but Brandy spent a good 30 minutes talking with us and answering questions.

When they started building the pool, they gave us a timeframe of eight weeks. We had some rain and they ended up finishing the whole product definitely in less than 12 weeks. We were behind by two weeks because we also added more concrete at the end. But we are very pleased. It was a great experience to work with them. And we love our end product. It looked better than the 3D model that they designed for us. It's very accurate. We have a spa that has water cascading from it into the pool. We also have a waterfall right on top of the jumping platform. We love those two along with the slide. We also have this remote that has a screen that tells us everything about the pool like the temperature. We can perform it from the inside the house so that’s pretty nice. Also, Blue Haven has always been very good in answering calls even on a Saturday or a Sunday for one thing or another. I have recommended them without reservations to all of my friends.

Also, I was trying to stay within the budget, so instead of having Blue Haven do it, I had this other guy that Blue Haven had used for the border around the pool. It was a little difficult through that process and that was a little bit of a drag so, it had to do with the subcontractor that they usually use. It took a period of time and that really slowed us down. Then, the weather started coming and there were a couple minor things with some of the construction type of things towards the end. Sometimes it gets frustrating with a little bit of the construction process but that’s part of it. Then, there are other pools being built at the same time and only so many people can get to it.

I had a slide and I really like that I did it. But the coloring of the concrete is a waste of money. I'd probably do it myself. I paid $850 for not much material and some of the stuff that I'd have to touch up anyway. So maybe it's better that I did it myself. That way you have the material there to touch it up. But Blue Haven knew what they were doing and when you're putting a pool in, you got to have somebody that really knows what they're doing and all the issues that could go on with it. Also, I'm happy with my pool, I'm glad it's all done and my process with Blue Haven was really good. Everything was full speed ahead and it was a beautiful experience.

Three days later, we had the design plans and our options for tile, plaster, the waterfall and everything. They also offered a loan, but we paid in cash. Then the construction process went really smoothly and it was handed off to Mike at that point. He’s their GC and he did a really good job of contacting us and letting us know when he was coming out. They said it would take six to eight weeks and we were done within five. They ran ahead of schedule. They actually beat all their deadlines, though I think we just lucked out and things fell into place. They had their teams coming in back-to-back days and they did a great job. They dug the hole, put in the pipes and plastered it and it was basically done.

It’s a freeform pool that they just drew out, kind of like a bean shape. We have a waterfall in the shallow end of the pool. It’s a natural-looking rock. We also got colored LED lights which really light up the pool. Then we did pavers around the outside and at one point, we had already ordered so many pavers and they actually came back and made a little design suggestion change, then we added more pavers. The waterfalls is our favorite feature. But the fact that the pool plaster is very, very smooth, might be our favorite part in the pool. Sometimes they are rough, but this is the smoothest pool I've ever been in. Overall, they did a wonderful job.

They came and dug the hole, marked it off and dug it. They had me sign off on something approving the shape. Then they came and put that wire in and sprayed in there. We have to keep wetting it over so many hours so it doesn't crack. Then they did the flagstone and then they let us meet with somebody so that they could pour extra concrete. They filled it up and they made sure the chemical process was right. They came back and checked it for several weeks to make sure everything was going okay. And then they came back and put some grounds up.

It's the best experience I've had building a pool. I've had people tell me that they would never do a pool again 'cause that was the worst process they’ve ever went through so I was dreading it. But I didn’t have that experience. I had a wonderful experience instead with Blue Haven. They were amazing and I've recommended them to other people. They made everything easy. I wanted my pool a different color than what they normally do and they helped me get it. Our pool also got two little squirters that keep the water circulation. I always wanted a pool and they made my dream come true. I didn’t think I could ever afford it or do it but they made it possible. If I sell my house and move, I will have Blue Haven do my pool again.

Our pool is not even a year-old but it's chipping on the bottom which they said is really weird that it ever happened. We'd have to drain our pool and have them come in and fix it but we're waiting because we're using the pool. But they come as soon as possible if there's a problem. We also had them put in a tanning ledge and bubbles which are my favorite feature because they are very soothing. I really like my pool and it was good overall but I don't think I would recommend them. We're not even down to our final expectation because something happened with the plumbing and we weren't told that it passed the inspection. It's almost a year later and they still have to come back out. There's a lot of bad communication and mess up. I had to talk to the owner to get some of these issues resolved and I didn't like the general manager at all so if he's still there, I wouldn't recommend them.

The many different crews had specific crafts and skills, the electricians, the plumbers, and the tile guys all did excellent work. The superintendent Darryl ** texted me every morning that a certain crew would be arriving that morning, he was very accessible and always followed up with any request or question that I posed to him. We initially had about 6 estimates from 6 pool builders in the preceding two years, and their cost were very inconsistent. We decided on Blue Haven after our research, reading reviews, and reading testimonials. We are 100% satisfied with our pool and Josh **, Kenny **, and Darryl ** are some of the most honest, trusted, reliable folks that we have ever dealt with.

The pool has an overflow waterfall with a bowl that holds five to eight gallons of water and then it overflows into the pool. The only disappointing thing about my pool was the cost and I paid in cash. Also, I updated the light from the all-white to the LED colored one. Then I had Blue Haven do a remote control to control everything so I don't have to run around the house to cut everything on. All those upgrades including the bowl cost $1,000 each. But all in all, we are very pleased with the pool. It was a good process and everything went well. I have also recommended two different friends to Blue Haven.

I reviewed the entire construction process daily as it went. There were several mishaps in the last year and a half but every one of them was corrected. They got on them immediately and took care of it. My client said that he was more than happy with the way Nathan handled all the problems. It took them some time to get it built but as of yesterday, it’s 100% satisfaction from my client. I liked the pool's automatic floor pool cleaning system. It’s like about 45 individuals pop up spray valves kept underwater that move the dirt towards the collection process. My client doesn't have to vacuum the floor. Overall, Blue Haven was good. Other than the fact that we lost a lot of time, we got it done and we got it done right. I recommend them.

The pool construction took about six weeks which I was really amazed at. I've had pools done before and I've never had one done in less than three months. So, six weeks was like lightning speed. Everything was done just like Blue Haven said they were going to do. However, doing a construction project on an existing home is never picture perfect and something does happen. I emailed Blue Haven's warranty department and they made an appointment to have someone come out and fix it for me, or walk me through something. Everything’s perfect now.

The way the pool's done looks very clean. The pool is all automated and I put turtles at the bottom of the pool for the grandkids. So, it's kinda cool. My favorite part of the pool is having 90-degree water naturally at night to go swimming with an ice-cold cocktail. I feel like I'm in like a Roman tub. I knew what Caesar felt like. It's really quite nice. I'm in in-home sales and I've referred Blue Haven to a lot of my customers. I tell them if they have any issues, they know Blue Haven's still gonna be in business in five years.

Our interaction with them was always good. There were only two people working there at the time. For the construction process, they used subs to come in there and get everything done. The design process was pretty old fashioned. We just told the designer our ideas and thoughts and he drew it on a piece of graph paper. So it wasn't really an amazing design time with him. But Blue Haven is very good at what they did.

The only complaint I would make is that they are a small operation. If they organize a bit better and has a better design process, they could generate a whole lot more revenue. In spite of that the finished product came out fantastic. We have a big gas fire pit beside the pool and then the hot tub is integrated. It's kind of an infinity edge pool, so all of those features are probably unique. We have a large pool and we pretty much operate the entire pool functions through either iPad or our phones, which is nice. We've got a setting on our phone for a daytime pool or a nighttime pool setting and it just turns everything on that we need with a touch of a button.

The construction process is subcontracted as from the people who build or dig the hole, the people who come out and pour the gunite and things like that were different teams. We went out there and saw the crew were fantastic. However, we had a couple of things taken from the backyard when one of the crew was out. We can’t say for certain that it was that crew but we let them know. We went out there and tried to say hello to them and they weren’t very friendly mainly because of the language barrier.

After the construction was complete, it was suggested to use a stone that we’ve used on our outdoor fireplace, which was like a masonry stone, all on our hot tub, instead of the pavers that we had picked out originally with Kenny. We ended up purchasing some extra stones to make that happen, which we agreed to. They promised us that once they finished, they would bring a crew back out and power wash the pavers and power wash the spa, but it still has not been done. The face of the spa has a lot of grout residue. We are friends with the owner of Blue Haven and they have assured us that they will get somebody out here. But we’ve almost been in our house for a year yet it's yet to be done. It’s kind of frustrating going out there and having spent $55,000 and it doesn't look like $55,000.

To clean the pool, they recommended me getting the shark which is the best thing I've ever bought in my life. We also have the Ozonator from them and I don't know if it's due to the fact that the Ozonator puts chlorine in but it is much easier than my hot tub that gives me the nightmare. One time we've had tropical storms and mud had gone in my pool one night and I panicked. The bottom was full of mud and we put the skimmer in and the filter on high and I just had to clean the filters out after that. My pool has been really crystal clear the whole time other than that from the storm. I would definitely recommend Blue Haven to my friends.

Beforehand, we had looked at the provider pools and we had somebody do the estimates. But ultimately, the entire experience starting from designing the pool the way we wanted it done, Blue Haven was better than the rest. From start to finish, the process took six weeks. I had colored lighting and waterfalls installed, and the stone coping is beautiful. The pool absolutely met my expectations, design-wise. We also enjoy the little tanning ledge area. It's nice for us to step on and get our feet wet if we just want to cool off without jumping in. I also have smart features included and it's making maintenance so much easier. I would absolutely recommend Blue Haven to anybody and I already have. They were very organized and we're very satisfied.

They started digging in September and their construction team seemed to know what they were doing. We were able to start using our pool in May. We went through a dormant process during the winter 'cause we didn't think that it made too much sense to condition the pool then have it sit through the winter. The design has met our expectations. We have bubblers in the tanning ledge and I like the water feature. We also like the waterslide of the pool but I just wish it was a little bit different. We didn't realize that the curve on the water slide would be tight for adults going down and it can be a little bit challenging up towards the top. I would have chosen a different water slide had I known about that.

The only hiccup we had during the process was that we had a misunderstanding as far as whether the fire pit that we wanted was included in our pool price or not. But we worked through that and we were able to come to an agreement. They resolved it fairly quickly and we ended up going straight to the company that they used for landscaping and using them as well. Other than that, everything else has been great.

For the most part, things went smoothly. Although the duration took three months, they were only at my house for a duration of three weeks. Every step they did is usually a day process. At the end of each day, they would finish something up and they would schedule a couple days later for someone else to come out to do the next step. They were good and professional. However, they have to come back and finish one thing up with my wall that they had to tear down to get into the backyard, and they haven't scheduled anything yet.

But, overall, the pool looks great. I went with some coloring to make the water a little bit more blue-like. The pool pump turns on and off based on a schedule but, other than that, all the other features are basic. I have the vacuum that cleans the pool. It's a simple pool but it meets the needs and the expectations I had. I would recommend Blue Haven. The process was smooth and painless. They're a good company and overall they meet most people's needs.

They told me they were going to clean it all up but they didn’t. I even had to get a guy to come out. I'm too old to do that with the shovel and try to pile that stuff up or pick it up. I'm just mad that they didn’t come do it. Other than that, the pool was great. It's beautiful. We've had too much rain to get the concrete deck poured and we've been waiting and waiting for a month, but hopefully they’ll get it done this week and then we will get the landscaping going. I also like the LED lights, but it goes out constantly, never running, and is a pain to change.

I had everything done prior to them getting at our place so when we were ready, it was a go. They came out, spray painted the shape of the pool on the ground, and we made a few adjustments with it. The next day they started digging and it took five weeks from that day to the time we put our bodies in the pool. The timeline was qualified with the fact that they said they can't do anything if it rained and would add time if hit a spring down there. They met every deadline that they said they would.

They were responsive when we filled the pool up with water and turned the pumps on. We have a bubbler on our tanning ledge that was not working and the guy said not to worry as sometimes the plaster would get in there. They went in and tried to bust the plaster out, it still didn't work. The guy that was in charge came back and told us that the pipe was too far for them to reach and so they have to take out the plaster and replaster the pool. They were out here when the pool was drained, and the only time it rained was when they came back to replaster it. They put a big tarp over the top of the pool, weighed down the tarp, put a blower underneath and they blew up the tarp so they could work underneath the tarp while it was raining to get the re-plaster done. It was pretty impressive and it didn't take a week to fix the problem.

Our property has a little bit of an elevation so it goes up from our back door and on the back, we could look out and see the wall as it comes around. We did a stacked stone wall with two waterfalls coming out of it along with the waterfall from the Jacuzzis. That’s beautiful, just the way our yard is set up. We have three waterfalls coming into the pool, a tanning ledge with a hole to put a number of holes and a bubbler there. And then one of the things that the designer talked us about was we were going to come out at the deep end of the pool and just come straight to the brick wall. But instead we curved it and put a curved seating area over there. That was her idea and we really like that. She did a great job in designing, something that was aesthetically pleasing and also functional.

Then we have a spa attached to our pool and we didn't want just a standard six jets, so we got six more added to the Jacuzzi in which there were two jets in every sitting station. It was completely new to them and so they did that but it's not quite working the way we wanted. We needed all 12 of the jets to turn on, but only six of them functioned and the other six were attached to the bubble. I've already got in a request for Blue Haven to come out and see what's going on.

Then the pool equipment included the wireless remote where I can see all the stuff on the pool temperature, the amount of salt and all that kind of stuff. I can also turn on the spa jets, bubbler, gas heater, the water feature, and the filter using that. And I can change the different light patterns with that remote. So for instance, my remote came up to check the salt sensor or self-sensor. I went in and cleaned the filters and the cell myself. But then I also noticed there's some water over there. I called the pool maintenance guy and he was here today. He said that it looked like they're going to have to replace the main motor as the ball bearings in it went bad. That would be something they could take care of under warranty. Blue Haven’s great and I couldn't have asked for anything better. We absolutely love the pool. I've had other people put Blue Haven Pools based upon our recommendations.

Blue Haven was the last company. They forced themselves to come to my home and then we sat down for three hours. I liked the way Gary, the salesman, presented himself. He took the contract and said, “Thank you very much Joe. I’ll see you at the end.” However, I never see him anymore. I’m from the old school and if the person would sign a contract with somebody, he'd better try to be there in the beginning and in the end to see if everything was okay. You don’t just sign a contract and go away after that. That’s made me feel bad about it.

Everything is done over the phone now and nobody wants to go a new place that’s why I don't bother anymore. But the banister has to be replaced. It has gotten stains from the rain and from the repairs a couple of weeks. People would ask what happened to it when they come in. The gentleman that cleans the pool every week took a picture of it and Blue Haven said they would replace it. They put it on order now for about another two weeks. I’m still waiting for the banister and I’m still waiting to find out if they had a final inspection on it. But other than that, everything is fine. I’m very happy and I can’t ask for nothing better. They did everything the professional way from beginning to end. I’m very satisfied and I would recommend them.

The construction took a couple of months and also went well. They were here when they said they'd be here and things were done when it said it was going to be done. We can control the pool with our phone and it's got an automatic sweeper, but I especially like its hot tub. It's great. They were really easy to work with and were nice, hard workers, polite and courteous. They keep their promises, had high quality and did an excellent job. I'd absolutely recommend them.

I got equity out of my house and I paid for it in cash. They started getting the permits and I didn't have any issues there except for once when I thought they were going to come out a certain day and they didn't, but it was just because of the weather. We had a pretty heavy winter that year so the permits got stalled and the construction process took three months. But I fully anticipated that and besides, it didn't get delayed in leaps and bounds. It was only a week or two and it was very nominal. The only thing that I didn't anticipate was with it being a rough winter, we couldn't do certain things with it being muddy. But in the end, it made perfect sense and I still benefited from that because the rain compacted the dirt more and so I had a really good foundation.

When I asked them to do something different for me, they accommodated me easily and without any hesitation. At the time, my son was still very small and he wasn't even swimming yet. He was one or two years old. The first step is usually a Baja ledge which is like stepping in a kind of wave, but I was trying to be smarter and I wanted my kid to benefit from it. I told them I wanted step number two to be my Baja ledge instead of step number one. So the foreman came out there on a week, got his big drill, drilled that out and made it happen for me. I was really happy about that. It's more than three feet long and that's my favorite feature now. The foreman was also very much in charge and well-mannered.

I have a waterfall and a love seat in the pool as well. Aside from those, I put in six-inch letters with my son's name and also a scorpion in the bottom of the pool 'cause I'm a Scorpio. All those things were in place and done really well. Timeliness and cost effectiveness still went well and what I purchased is what I got. I always say that the best thing in my house is my pool and I love it.

I have a solar portion in my pool and just eight months ago, I had a situation with it. I was impressed with the fact that after so many years later, I called them back and they didn't treat me like they were done with me. It didn't benefit them financially at all but they were still willing to help me. I really appreciated the fact that they were receptive to whatever questions I had and they were extremely courteous. There's probably a lot of other places out there but I had a great experience with Blue Haven. Based off of my experience, others will probably do quite well with them and I would recommend them.

However, I had a problem with a coordinator. I called them and they were supposed to get back with me. Two weeks later and up to this day, they have not called me back. I just put a floater in my pool because it seemed like my coordinator wouldn’t work on it so I cleaned it out. It seemed they were done with me and if I had an issue, they wouldn’t want to get back with me. I was totally pleased with everything except for a little sloppiness on the tile work with the grout. They're good but their service is lacking. Other than that, it seems to be a good product.

I talked to Dave and though he had nothing to do with the set-ups, he went over and straightened some things out. It was to the point that I was going to cancel the pool and go somewhere else. I also talked to the manager of the Blue Haven store and he apologized and asked for another chance. Once the steps were done, I also had a lot of issues with the work of the pool. For instance, I had stone put around the edge of the pool and it was razor sharp where they’d cut and ground it. There were all kinds of grind marks and I couldn’t even put my fingers up against it without cutting it. I told the inspector that it wasn't right and he said that it’s the way they’re done. But I didn’t have that in my first pool and I had to fight him about it. He didn’t care.

Then, when the workers started to dig, they had all kinds of excuses for not doing it on schedule like having flat tires. When they parked the equipment here, which was their idea of doing something, they drove across the neighbor’s driveway and made cleat marks on it. The guy that lives there is a renter and he was complaining about people driving on his property that he didn’t give any permission to. When I called Blue Haven, the guy in charge of the digging denied that their men drove on my neighbor’s property. I told him to come out here to look and when he did, he apologized and made sure they painted a line on the ground so their guys wouldn’t cross over. He also said he’ll have their guys scrub the driveway if there were any more problems with the landowner next door.

The guys at Blue Haven also put my water system together. I put an automatic filling and they hooked it up. The next day, the sprinklers won’t shut off. Since it was a Saturday afternoon, I wasn’t going to get anybody at Blue Haven to fix it so I ended up paying my landscaper to come out here. He took the sprinkler apart and there was a bunch of blue sealer from when the Blue Haven guys put the sealant. It got caught in the lines so the valve was shut making the sprinkler run nonstop. I told the manager of the Blue Haven store about it and he told me to send them a bill and they’ll pay for it. But I paid cash to the landscaper that does the work on the side so he didn’t give me a receipt.

With the first pool I did with Blue Haven seven years ago, I didn’t have any of the problems. When they did the first pool, I didn’t have to go out there and check. This time, I had one issue after the other and this went on from when they started building the pool until it was finished. Dave helped me out tremendously and I couldn’t ask for a better person to step outside of his job. I knew his job was to design the pool then he walks away. But he told me to call him if I had a problem and gave me his personal number. He would come out, take pictures to show people of Blue Haven what was wrong and half the time, they wouldn’t even look at the pictures.

Overall, other than the designer, I was very dissatisfied and disappointed with Blue Haven. Because my pool was not high dollar, I was less important to them and treated that way. I had to argue with their people to get them out here to see what the problem was and fix it. But I shouldn’t have been the person to do that. When everything was all done, the final product is really nice but I would never recommend Blue Haven to do another pool for anybody because of that situation. It was ridiculous and the worst.

There is also one thing I didn’t like about them. I have an in-floor cleaning system and it was not doing a proper job. So, I called to have it looked at and they blew me off and referred me to Pinch A Penny Pools down here. Blue Haven really did not stand behind what they did. They did an alright job on my pool but I wouldn’t recommend them based on that.

I had disappointments during the building process but those were purely on my own side, like not really appreciating how big of an impact digging a big hole in our backyard was gonna be and not having been through that before. There was mud all over the yard. But a friend who was here over the weekend complimented Blue Haven for how little they disturbed even though it was fairly significant in my mind. But it was good. I reached out to Jayme whenever I had a question or concerns. Brent was our project manager. They’ve both been good to work with. When I had severe damage to our sprinkler system, Brent said they were gonna take care of that. That was unexpected and appreciated. The construction went very well too and there were no problems with any of the workers. They just came and went as they wanted to.

The last two weeks, one thing I really liked is that every day that something was going on, Brent called me and told me what was happening and what they were gonna do. I got this feeling they did that because we were having a couple little minor issues. Prior to that point, I would come home and observe for the first time whatever was happening. But Brent calling me today, which is not even a two-minute phone call, and telling me, “Hey, we’re not gonna go, be over today. It’s too windy. We’re gonna be here tomorrow hopefully to do this and this” really helped me out quite a bit and it really went a long way to making me feel a whole lot better. I recommend that they do that with everybody in the future.

We bought the filter they recommended and they upgraded our plaster to a type of quartz which looks really nice. We also have a heater and the UV cleaning systems which sounds nice and modern. To date, they’re not quite finished yet but they put water in the pool over the weekend. They’re starting everything up today and they’ll be done by tomorrow. I’ve been very pleased overall and they've been good to work with. I’d recommend Blue Haven to anybody and I’d be happy to be a reference for them.

During construction, they gave me dates and times. They were never late and they always showed up. The contractors they sent here to work on the pool were all a pleasure. They tell me my pool would be ready on a certain date and it was ready. I was fortunate because it didn’t rain so it didn’t hold up the building of the pool. They were right on the button no matter what. What they said was happening, was what was happening. I would definitely hire them in a heartbeat if I was to build another pool.

Original Review: June 26, 2017

My family has been extremely disappointed with Blue Haven Pools and Spas. Building a pool should be a very exciting time for a young family but working with Blue Haven has been a nightmare. The level of unprofessionalism and lack of respect for Home Owners is disgusting. Our pool was final finished and we noticed today two tiles were cracked on the focal point of the pool. We called our contractor twice and pool seller and as always, no returned phone calls. And they rarely return to emails. When we do get a call back every employee always blames their lack of communication on some personal problem. I would NEVER recommend anyone using Blue Haven. In fact, I would do anything to sway people away from Blue Haven. I would like to be led in the right direction to someone in charge so no one is ever treated like this from Blue Haven again.

It took a month before we figured out that you cannot get a poured-in-place white concrete in Orange County and I had to go and get pre-cast concrete. It took another month before we got it. They gave me a time frame of 9 weeks but construction of the pool took 9 to 10 months. We got frustrated and wanted to get stuff done faster but it seemed there was a lack of good management. The owner of the company knows what he's doing but he is nothing more than a contractor and he is only good as his weakest sub. His office should have a tight schedule and somebody with experience to know what they’re doing. To save a nickel or a dime, the plumbing subcontractor went with Chinese made pipes and connections. I told him I didn’t want that. I wanted American made ones. At the end of the day, we got a pool that we love, but there were things that could have been better.

The construction team then painted on the ground, brought in a big tractor and dump truck, started digging it and it all took shape. They got part of the area dug and then put up a border around it and started digging it deeper. A different crew showed up after and did fine grading, tying steel and it just really clicked. We decided to hold up just a little while on the plaster because of the weather and we left it just a little while so the weather would cooperate with us. But I'd grade with it 100%. It made absolutely good sense, just right speed and time frame. They’ve done a real good job and left the site in good shape.

I'm in construction myself and I'm a pretty picky type guy, but they answered all my questions and done everything they said they’d do and I was very pleased with them. I've recommended them several times since then. I had a couple of people start talking about pools and gave them my designer’s name, David **. And I would recommend them to anybody, family or friend. It was an excellent experience.

From what I saw on the internet, Blue Haven was not the most expensive nor was the least expensive. I went on to the Better Business Bureau and started looking at people's comments. I was truly leaning towards a different company, but when I read the comments, we were going to Blue Haven. Once we agreed, we went out to their store and picked the paver and tiles, everything we wanted. We put a down payment and from that point, we were put on the dig schedule which was supposed to have started in March.

But our permit came in quickly so we moved to February which was very exciting. Bob, the project manager, explained that they were going to tear up the ground and mark it all off and that it was going to look like a construction site for three months. And he was very informative from what to expect and we were actually out of town during the dig which was kind of nice 'cause we came back and it was just a big hole. So I didn't have to watch the big equipment come between the home.

They sent us a big package in the mail that showed specifically each of the processes and they call them the draw. So that first draw you pay a certain amount of money, a percentage and then this is what takes place. And then it just followed that progression in there. I would call it an innovated master plan schedule and so that happened. Anytime we had a question I would call Tracy at Blue Haven who was always very informative.

The pool took 6 weeks to build. It was dug February and we swam in our pool the second week in May when we filled it with water. It was a long process, but it was well worth the wait. There were different construction teams coming in and out. Many of them were sub-contractors but with every single crew that came in, they were all very courteous and they all cleaned up their mess on their way out. My back yard is small, but we wanted to use up as much of it that we could to get a good size pool.

The whole set up is exactly what I had envisioned. Our pool is kidney-shaped and we still have some seating area. I liked the lighting system, which change colors and is kind of a disco at night. I love their water jet and I also got the screen over. I started wondering if everything pulled together. I'm very pleased with my pool and with the process. Maintaining the pool was not a problem and my husband does it right now. At the very beginning, he called the pool man a couple times and asked them questions. He also gets the water checked quite often just to make sure we're good to go.

Overall, Blue Haven was very professional. They were easily attainable if I had any questions throughout this process. They did not leave me alone. In fact, I need to get 10 gold stars to their project lead Tracy in their main office because she's the one who orchestrates all of this. I heard a lot of very, very scary stuff about building a pool from many different people. And it's a scary thought, you're putting a lot of money to your backyard and if you pick a bad contractor you can really become frustrated. But I would use Blue Haven again and I would definitely recommend them to anybody having a pool put in their backyard.

I had several people in the neighborhood come over and looked. We explained to them that when we decided to see how much it would cost we had Blue Haven come out, we had Liner Guys scheduled and a fiberglass scheduled after Blue Haven, which was the first one out. We cancelled the other two. We didn't want to consider them. I have told many neighbors that if they were considering which one to have, Blue Haven was the way to go. We're so pleased with them. Between the pool and all of the things that we’ve done as far as decorating, I think it looks fabulous and if they would ever want to come out and take pictures, they’re more than welcome to do that.

Building out the pool was very organized. We've got an old fixer-upper and the team was there when they said they were going to be. If I had a question, they answered it almost immediately. They were very good to work with. They came and they dug, sprayed the granite and then we chose to wait over the winter and wait till spring for the plaster. And they did the plaster, we filled the pool and maintained it the way they told us to and now we're swimming in it. Overall, the Blue Haven team was very helpful from beginning to end and we ended up with a product that we're very satisfied with. In fact, I'd tell my friends to go for it.

Initially, Blue Haven's process and the design were fine. Everything was agreed upon but the only concern we had was the flagstone, but everything else was fine. There were delays in the construction process. We had made our selection for the tile and the sun ledge. But when they came out to put the little tile on the sun ledge, it was terrible. So they had to come and take it off but they didn't have the same tile that we wanted, so they had to get something that was similar. So we didn't get the tile that we really wanted on the sun ledge but then again we want to make sure it was put on right this time. They had to redo it and they finally did get it open. However, we still don't have the stains cleaned in the pool and I'm not happy with the flagstones. We were very patient but I was losing my patience. We worked great with them but they haven't followed up with the promises that they made and it put a little sore spot on me right now.

They dug out the hole for the pool and got that prepped. Then they got the form up for the cement, then they came in and they graded my property and then they took out all the piles of dirt from the pool. The next day, the guy came in with the backhoe and dug it all up again. It went well. However, the only problem I have with Blue Haven is that first of all their project manager or their foreman, came twice for the entire four months that it took to finish this. Every subcontractor, the one who does the papers, the one who does the removing, the screen guys, the people putting the sand down, putting in the cables and the wires, none of them cleaned up after themselves.

When they were digging, I have woods behind me and they were throwing the dirt over the fence. The cement people, when they were coming in with the cement, there was cement on the street but it's finally wearing away now. And that foreman only came to check. When I didn't have the screen up yet, they had a netting around the pool so nobody would fall in. I also had splotches and the pavers were cemented to the side of my lanai. I made a pile of all the crap that they had such as the branches and rebar. Meanwhile, I'm freighting the property in the backyard and it doesn't seem right. This is got to be my fault because I should have said something.

But other than that, I like my pool. You can lounge on the shelf and there are about six inches of water and if you don't want to get out of the pool, but you don't want to be submerged, you could just lie down right there. That's my favorite. I also have the SmartPure Ozone feature. For the whole experience with Blue Haven, I should have done more homework, should have been more aggressive and more proactive. I shouldn't have held in a lot of stuff because my thing is, don't assume anything. Overall, I am very happy with my pool.

The pool design absolutely met our expectations since we stayed very simple. It was just for my wife and myself so we made it easy for us. We put a little hot tub in for our personal use next to the pool. It is well connected to the pool and screened it in. It's my favorite part and the pool itself for my wife. We've already recommended Blue Haven to a couple of people as the overall experience was very good. Everybody was informed and there were no surprises.

They started digging in February and we were swimming in the pool on the 4th of July. We have an infinity pool which is what we wanted from the beginning and that will be my favorite part. We also got the UV. But my biggest problem was keeping algae out of it, and I think that's everybody’s biggest problem. But We were very pleased with the outcome and everything went very smoothly. Blue Haven's reps were very responsive to our needs and still are. They did everything we asked and more. They were professional. I would highly recommend them.

In terms of design, we were able to go out to their facility a couple of times to pick out colors and different options. They had some stuff set aside for us when we got there because they knew what our style was and what we were looking for. They were also great in giving us some advice. When you walk into the living room of the house, the hot tub is the first thing that grabs your eye. It's my favorite feature of the pool. It's raised a little higher, built up with some stacked stones and was laid out in the middle of the pool. The construction, from when the hole was dug and when the pool was ready, took six to eight weeks. We had a lot of rain during that time, but we didn't have any major delays. The timeline definitely met the expectations that we had. We have a smart control remote which helps us in getting the hot tub on and ready.

We paid cash for this project and the construction process was good. We had some rain, so there were some delays but the construction team went above and beyond to work around that and try to get the project completed close to the deadline as possible. They were here working everyday they could. There was never a day that there was good weather that they weren't here working.

And we worked specifically with Manny from the construction team. He was accessible to any general pool questions as far as who would we call on this and that. He kept us up to date, was easy to get a hold of by phone and email and he's been responsive as far as getting back with me. He's been great about coming out looking at any little questions or concerns we've had and making recommendations. When we had a warranty issue on the ozonator, he came out and looked at it, ordered the equipment and replaced the ozonator. He's been amazing.

Our constructed pool has special features including flaming bowls. I also like the water fall feature, where the water would spill over from the hot tub and it's relaxing. We have the OmniLogic too and with this smart feature, it makes controlling the pool, like turning it into spa, nice and easier. I can check the temperature remotely as well. Our experience with Blue Haven has been perfect and I'd tell a friend to use them.

They began to dig on Halloween and they took great care so they don't mess up anything that they don't need to. And before long, they were putting the rebar down. We noticed he was putting a lot down and he went above and beyond what code would need so we feel really safe knowing that this is not from a standoff. They did the spray in concrete called Quikrete Shotcrete and got that all figured out. A lot of work had to be done with the coping, but he has an amazing set of crews that worked for him. We had blocks that had to be cut and it's very unique looking. The pool was one of the free forms but we wanted a very deep end and it has that tanning ledge in the shower room and a hot tub that spills over which is common now but we went larger and it's 42,000 gallons.

And because we wanted a diving rock, he put in that feature along with slide and grotto that were spilling over and it's really pretty. There are others out there similar, but I feel like ours is special. I like the waterfalls and it makes me feel at peace hearing all that. The lights are really cool because we've had a pool before but it's been several years and back then it wasn't LED and multi-color or could dance around. Our pool was completed on May 10th so it went well past the projected due date. Gary kept apologizing over and over because it was running late and it came down to the blue color paint or fiber glass, something to do with the manufacturer and it was back ordered. But Gary has been very caring about everything he touched and made sure it was all done correctly.

The construction process was comparatively well because the construction of my home went a little bit slow. The construction of the pool took about six weeks to complete. Blue Haven jumped in and everything they said they were going to do they did. If they missed something because of the weather or whatever reason, their rep was great to communicate what happened and what was next. It was the shining bright light in the midst of our very long construction process. They were accurate about the time frame of the construction too. They'd hope that a few things might have gone quicker but it went over Christmas and New Year and it went as expected.

One of the things that I noted during construction was that there was no drain in the pool itself. It was in the hot tub. This was before the concrete was in when they were hooking the piping. I've owned and rented homes with three different pools and they always had deep end drains. I pointed that out to their rep. He looked into it and said that it was something they don't do in Florida per code. But, it looks like in the current pool they're building in the neighborhood they're going to have a drain. That's the only thing I felt I got a whitewashed answer because they didn't want to have to go back and do work.

The spa spilled over into the pool and I got a fountain as well. The pool is automated and I got a remote that controls the drain valves and all those other stuffs. I love that the read out tells me the salt level which is something I could never figure out before besides going to a pool store. So far it has been awesome for maintaining the pool. It keeps the chemistry balanced.

I also discovered after moving that our lights were on the remote. It was a cool system that let you change the color of the LEDs. You can also turn them on and off. But, it was almost impossible to make that work with the remote. The remote was too slow. It doesn't work with the remote but as part of my pool and when I had the house built, I wanted a separate light switch for the pool. So I have one that works and I can do what I want. Blue Haven has been efficient, communicative and they did excellent construction. I would say to our friends that we had a good experience but that was us. So, do your research and be careful.

When they started, the construction team showed up every day. If they weren't able to show up, they would call me and let me know why and they were pleasant to deal with. Gary would text letting us know what they're doing, every time someone is out, exactly how long the construction will take and the next process. They got the job done and did it right. From the time they dug the pool, it took them a month to finish the construction of the pool. In the pool they made, there’s colored LED lighting and a little splash pad or sitting area. It also has a sunbath sitting area which is my favorite feature of the pool. It has been an outstanding experience overall and we've referred a couple of different people to Blue Haven.

The construction process took a month or two and when we started from the design to construction to Pool School, where they teach us how to use the equipment, we were on schedule. We like everything about our pool; the swimming lane, the waterfall and the area where my mom and kids can just wade. At the deeper end we have two benches, a cover preventing the bugs and all the little things to come out. We have a chloride generator, salt water, solar. The whole thing is one big favorite and we will use it more this weekend.

During construction I've learned that when you live on an island in Florida, everything happens super slowly. Blue Haven though were great about communicating that. Even with the delays I didn't feel like I was left in the dark. I think they had a project manager assigned to the team that was great and a scheduling person in the office who is always available. They are always very responsible which was fantastic. There was always someone to talk to and someone to explain what was happening. Especially, towards the end when we’re having issues with the auto cover. It had to all fit in line, so all must be set before the cover came in. Something with that schedule component took longer, but the cover turned out fantastic. It's been great 'cause it keeps a lot of stuff out when you're not using your pool.

I would definitely recommend talking to them and getting a quote. Their innovation and design and their keeping up to speed and what's the latest really helped a lot. When we had some issues with some pipes that weren't installed properly and we had leakage, they came out and fixed it. Blue Haven was great when it came to the warranty work and coming back out and fixing that. They were on top of it, which to me is definitely worth the extra money and the peace of mind having that, than going with some cheaper outfit just because the pool is less expensive.

The screen was the most frustrating part of all. The screen company that Blue Haven hired took five weeks to get everything done. I'm still waiting on them to come out and seal around the edges and it's been four weeks since I told them about that. If I were to do it again, I would definitely hire my own screen company. But I couldn't blame Blue Haven because in their perspective, they hired this company and put it up to them to satisfy me. And when it was in a bad situation, Blue Haven put the pressure on them to get out there. Otherwise, the building of the pool went very smoothly. Most of the contractors were very polite and were willing to explain what they were doing every time.

Since the installation, the waterfall has been my favorite feature. There is also this shallow shelf to put benches in. It's a little space to sit in where you're in the water but it's not over your head. Rafael from Blue Haven helped us figure out how to put the benches in and helped us with the design of the shelf. The pool is not long enough to swim laps and so it's for people who sit in the pool and cool off. Overall, Blue Haven did a nice job and got the pool turned around quickly.

Something that stood out was when they came and did the layout, we had to tweak a couple of the edges to get it to fit where we wanted it to. The guy who was laying out the pool was more than helpful to assist us. There was some confusion as to how far the concrete was going out and what plants needed to be pulled up but everything was fixed. The construction team were all nice dudes who showed up, did their job and left.

I wanted a pool with water six-feet deep and I’m sure the pool is six feet to the top of the concrete, but the water’s six inches below that, so it’s only five and a half feet. That was a little misconceiving. Otherwise, I would’ve went with another foot deeper. I'm six-foot four and when I’m standing in the deep end, the water only comes up to my shoulders. Technically a six-foot deep pool should submerge up to my eyeballs. Overall, the quality of the pool and everything that we went through was a pleasant experience and everything was done perfectly to drawing. There were quite a few smart features and the little cleaner they gave us is pretty good.

I've never had a pool built before and the construction manager should know if their pump is across somebody's window or something that's going to be an issue. They should suggest me to put it somewhere else. At first when they came in with the design, the guy put it up somewhere else and he said if I wanted to change it, I can tell the construction manager. So I put it on the side of the yard and the lady neighbor wasn't happy because I didn't know it was going to be this loud. Right now, it seems to be okay because she hasn't complained again. I put up the fence but it was stressful. I wish I went with the first company because they told me straightforward they would fix the grass and if there were any issues, they would take care of it. But I went with Blue Haven because it was a little bit cheaper but they're not very customer-friendly.

It's a simple pool with a rock feature around the edge of the pool. I have the cartridge filters which I really don't like. They're a pain in the butt and it's better to put one of those sand ones with the dirt. It will be a lot easier for cleaning and maintenance while these are too difficult. But overall, time and everything was done to the expectations so my experience with Blue Haven has been pretty straightforward. They've been excellent and I'll recommend them.

Pools are not fun projects but Dominic who was the salesperson I was working with was very helpful and always available. He was there every time there was work being done and was on site to meet me and go over everything. He remained available to me even after the project's been done for almost under a year now and I even go talk to him just days ago asking questions about the pool. We came in under budget from what I wanted so the time moves quickly outside of having to wait when the town has to come out and do the inspections. For the money I saved, I still saved enough with the loss to the other company. Everything they promised was delivered. The pool was all amazing and everybody who comes over our house loves it and says how breathtaking it is. I've recommended them to two friends already.

Their construction team did everything they needed to do and they were quick. However, we had mud on the driveway. I called them and said that they left a bunch of mud out. And they were back within an hour to clean everything up and went all about their business. Their smart features were great because we're able to control it through our phone. I'm in a wheelchair so it makes it beyond better that I don't have to go all the way around. Everybody there was great. Their superintendent made sure all the jobs are going great. It's been a year since we've had it built and he's been back two or three times to make sure that I knew what I was doing and that we didn't have any problems. Overall, it was a great experience. We get what we paid for and we're extremely pleased with everything they did.

I added a heater, air conditioning system and a sun tanning area. I wanted a basic pool and I wanted a hole in the ground and put water in it. We looked at adding a remote control system but I had talked to other friends that had pools and had those systems on it, and they tended to be somewhat problematic. So, I can now walk around the corner and touch the panel and get everything done. We're enjoying it every day. I was really impressed with everybody at Blue Haven from beginning and end. They really took great care of me and I recommended them to several other people. I know another one of my friends has already used them for a pool as well and they're having a great experience too. I highly recommend them. It was down between them and one other pool company in my area after I talked to five of them, and I was really happy I made my decision to go with Blue Haven.

Blue Haven finished our pool construction in 10 days. I couldn’t believe it but from the day it was dug out, it took them 10 days to finish up. This is why I have a real good taste in my mouth. I work in the home inspection business and I worked with board inspectors and there's a lot of bad reviews about Blue Haven. A lot of people don't like the company, but I was totally impressed about everything they did. I’m also happy with the price. You get what you pay for. Communication was good too. I’ve got the phone numbers of the construction manager to the general manager of the local office and they were on top of everything. They always called before they show up.

We love the waterfall and we really like the shape of the pool. We also have a big tanning ledge on it and we really like that part. Also, they sold us on this robot vacuum cleaning thing and we’re not too keen on that. That’s not our favorite thing. We thought it was going to be great and wonderful but we wish we have something else at this point. It was too bulky and doesn’t really get everything. But at this point, it’s too late to change anything because we don’t have a filter. Other than that, everything’s good. They were good, really easy to work with and were able to give us exactly what we wanted and our price range. Also, they were happy to do any changes that we wanted during the process. They were really good to work with and we definitely recommend them.

We have the plaster and the remote as add-ons but we don't have those yet. However, I don't know how the plaster would make a difference and the remote is just so I can put something up around the pool equipment and I don't have to see it all the time. Overall, it was a great experience. I highly recommended them to somebody else who was also looking so I gave them our design guy's name and the company name and his contact information.

I am also doing a warranty request because the water was draining. Gary stopped by and he said, “No, do the drain. Your whole thing would be flooded.” But my neighbors talked to me yesterday and said, “Hey, when you have a pool, is my side supposed to always be wet?” I said, “No.” I want to make sure the pool is not leaking. Then the other issue I have is about Blue Haven’s contractor who did our irrigation system. That particular person contacted my wife and said he does landscaping too. He gave her a card. When she called him to come out and check on the landscaping, the guy never showed up. One time, he said he was hired by somebody. The next time, he said it was his birthday and he forgot. My wife took off work twice and he didn’t show up.

Since I didn’t understand the guy’s relationship to Blue Haven, I called them about it. And then a week and a half ago, the guy who owned the irrigation company was yelling at my wife. Since I specialize in consumer affairs, when Blue Haven called me, I told them, "Okay, I can handle this one in two ways. One, I can handle it in the backyard because the guy’s yelling at my wife or two, I’ll contact these guys before I take it any further because I am worried as well.” And Mitch was great. He calmed the situation down. The landscaping guys miscommunicated. They told us that they have messed up our irrigation system and that we didn’t have the right number of heads. They promised us some whole heads slammed out there. So as far as all that goes, everything was working. We never got an apology from the other guy, though.

Another part that I was concerned about is when we’re supposed to receive a chlorinator originally and it wasn’t on. So Blue Haven had to call the plumbers back out for them to add the inline chlorinator. But other than these issues, Blue Haven was pretty decent anytime I talk to them. They were very fast in creating our custom concrete pool. I love the pool’s design, the patio, and the recommendation they gave for the patio. I was bragging on Blue Haven’s timeliness and how everything looked to my next door neighbor. He got a pool and he was comparing. He paid way more than I did and mine was better than his. I would definitely recommend Blue Haven to someone, however, we’ll still have to see how the warranty request I made is handled.

In the property that we bought, you could not plant any trees up against the wall. There was an easement so we bought large concrete plots and planted trees in the pots. The irrigation had to go through the pots. Then Blue Haven did all the cement and they put in the pumps. They did the pool. They also had a guy that put the gate in and he was terrific. It worked well and they did a good job.

When we landscaped, if anything happens to the irrigation, there's a warranty. So when two of our trees were dying, I tried to call the landscape contractor and he said, “Oh, I'm going to have to replant everything. It's going to cost you time.” When I told my husband, he said, “Forget it. I'm going to do it myself. Just don’t call them anymore.” So my husband did it. The landscaper failed to show up at three different appointments. I had to take off work and I kept telling my husband, “Well, it's warranted. Why don’t we just call them?” But he said, “No. I don’t want that guy at my house anymore.” So if it wasn’t for the landscaper, the company was wonderful.

When we went to go into another bid, it was with their competitor, Desert Springs, which was recommended by my realtor. When they gave us the bid, it was for the whole thing including landscaping and the gate. I told the sales rep from Blue Haven that it was the other reason why we wanted to go with Desert Springs. So the Blue Haven rep accommodated us and helped us along. That's why I love our sales rep. He’s wonderful, but we're looking at the whole picture. I also love working with the construction supervisor, Jeff. So the only complaint I had was with the landscaping guy. Everybody else was fabulous and the whole process ended up being a good thing. Not just the pool but also the whole yard in our home and the landscaping. So I would recommend Blue Haven but I would tell people who go to them, “Don’t use the landscaper. Get your own.”

I would definitely recommend Blue Haven but one has to stay on top of them to get any type of feedback and know what they're doing when they're doing it. One part of our pool backs up to a 5-foot utility easement so they couldn't do decking on that side and were supposed to build up a wall but it didn't end up in the plans. They did the flagstone around it but the wall feature that we thought we were getting wasn't what we got.

The only thing is when the pool was finished, they told us we had to brush it for 10 days to get the excess plaster off. We’ve been brushing it but the plaster’s not brushing off like it’s supposed to. It’s been maybe a month. The one guy who came to show us how to work the equipment was real quick about it. We don’t know one thing from the other. He said to call him and he’ll answer our questions. We called him almost about an hour or two after he left but he didn’t answer. After the weekend, Blue Haven called us and said Dwayne told them that we called him and we have questions. In other words, Dwayne didn’t make the time to call us back. Blue Haven told me what to do but we’re still really confused about how to run the equipment and what not to do.

This weekend I called three of Blue Haven's contacts. Nobody answered ‘til this morning. Gary called and said if they go out here again, it’s going to cost me $200 or $250 and that we signed the paper. I didn’t even tell him about the broken cement plate they put because I was so upset. After paying $37000 for this pool, they’re not going to show me how to work it. But Gary agreed to come by if he's in the area.

However, I'm not happy that when we added a pool heater to it, we were not informed as to how much propane it would take to run it. So, we haven't even connected the heater. Also, as I was scrubbing the pool yesterday, I noticed that there was an area around the ledge where the flagstone is. I'm not sure if it's the weight of a flagstone that's causing it but it is already separated from the concrete. I was gonna give Blue Haven a call so they could come out and inspect it. Other than those issues, I've recommended them to a friend and I know one who had a pool completed by them.

The construction went well. There were some particular parameters here regarding access to the lot so they did as planned and as designed. It was a bit difficult because the lot is quite small and we are cornered by easements all the time. So the deal was to squeeze the pool on the small lot between the easements or the gas, electricity and the cable. We started roughly mid-January and ended early April. We more or less had good weather but it was pushed back one or two times due to weather or due to a gas line that has to be or reset somewhere. We lost 10 days or at least two weeks due to the fact that we have to reroute the gas line and it depends on the pool people. But overall, the construction went fine.

There was a variety of contractors – some were excellent and some were not as excellent as the others. I needed to be behind them all the time because they can do something really stupid very quickly. That was something worth noting especially with the flagstone, if you’re not on their back, they put anything anywhere. I'd know if it’s against a good logic but I was here all the time so maybe it was not a love affair between us. But we managed to get what we wanted and something important is that the superintendent supervised the work. The guy was absolutely excellent. He was here to supervise, correct and lead the teams. Most of them didn’t speak English and he was able to speak to them in Spanish. So that was a good experience.

However I was a bit disappointed that the sales rep wasn't more advising or offering options. We said we wanted a pool that's not cheap but not expensive. At least he could have given us an idea of what is there. He’d tell us a minimum, which ends up with some surprises. We said we wanted a relatively big staircase in the pool and he always said, “Yes.” But at the end, when the guy started to build the stairs, it was only 2-feet wide so it was a big deception. But the superintendent was able to modify that and gave us bigger stairs as originally planned. So I would say that the blank point is more the rep. He was not speaking enough with the design period. In fact, on the last meeting, we were feeling in his voice that he was pissed off with our questions on this and that and that we need to start on the pool now. We knew that he was fired after and I'm sorry about that but he definitely needs improvement.

But overall, we have a very good product and all the rest is good. The pool was absolutely basic with the usual stairs and a small place where you can sit down which is more like a safety thing. The only extra we had is the multicolor light. We also have the sole system and this automation panel. Then, I bought myself the YLS unit to pilot that from home and it is great. I like that a lot. It was not very happy with the system and the pool by itself but it seems to work like a charm. All that is done and is working perfectly. The superintendent walked us through a course on how it works and he was responsive when I had questions so that the pool is running. Everything is fine, for now, and I'm very happy. I would recommend the company.

They told me the week they were going to start. They came out and dug the hole. Unfortunately, we had a downpour the next day, so we had to deal with the weather. As they went through the process, they were keeping me mostly informed of what was going on. There were a few times when I felt I needed to know more information. I was reaching out saying, “Hey, what's the next step?” You have that anticipation when the pool foundation is in. “Okay. It's been drying now for a week. What's next?” It was purely because of the way the weather patterns were and the most difficult thing for any new pool owner to understand when they're building is how the weather impacts the build. It was more of me understanding what steps were next, than it was Blue Haven. The construction process went fairly as planned and lasted for sixty days.

They had originally set out the expectation upfront that it would be around 8 to 12 weeks to build, so they broke ground at the end of April and based on weather and other factors, it was completed the end of June. My construction project manager was one of the most knowledgeable people that I'd had interactions with. He was good at explaining things like the foundations, what we are doing, how it was being laid out and why things were set the way they were. He explained the process multiple times when I inquired. He gave me his number to call anytime I had any questions or inquiries. He was fantastic and a great individual to work with. He used his knowledge and expertise to help me understand what was going on and how the pool was gonna work. He was very thorough and attentive to detail.

I just wish I had a bigger lot, but the way it’s laid out and based on zoning, there were certain things that we couldn’t do, so I'm pleased with what I have based on what pool design was available for my lot size. I was set at the very beginning and knew exactly what I wanted. I have the limestone coping which is fantastic. I have laminar jets which are like waterfalls, but they're jets that shoot water into the pool. They extended the deck and put a little knee wall in to add more depth to it, so all of those things turned out very well. All in all, it was a fantastic and great experience.

Once the Dig and Hold was done, we’re closing our house and we could go ahead and start, I was contacted by Blue Haven and was given a schedule of who would be here, when they would be here, what happens for second and third and what I needed to do to prepare the yard before they got here. They let me know if someone was coming. They would show up, do their job, clean up after themselves and then I would get the title company to release that check for that piece of the work and then they would move on to the next phase. It was very smooth and everyone showed up when they were supposed to and did a really nice job. We were very blessed and things got moved up a number of times which was awesome. We just had a big party here this past weekend and they finished last week. It was perfect.

The pool is custom shaped and there's a waterfall coming out of the hot tub. A back wall was raised up from the pool that’s tiled to make it look different, a little more custom and my entire backyard is pavers. They did that work too. And they recommended a landscaper who also finished last week and some cool features. They recommended some things I had never heard of before for the pool that made it a better pool experience. There are these jets that pop up from the floor and the stairs that push water and push the dirt towards the main drain, so I don’t have to vacuum or have one of those creepy crawly things in the pool all the time.

We were expecting the construction to take three full months but it took only two and a half. They moved a few things up and took good care of us. The woman at Blue Haven, Elaine made it all happen. She cared and she knew I was stressing about this party that we were having. My backyard was a disaster and right now in Las Vegas, everyone wants their pool done. I'm sure lots of people had parties but she acted like she cared about my situation and she made sure she scheduled as soon as she possibly could with everything and worked magic. And the construction crew were all nice and did a good job. Blue Haven felt like a family-owned company rather than a big corporation. I have the cellphone number of sales, the designer and his son who works at the place too. I text him a few times when needed and he was very responsive. I’d tell a friend to go with Blue Haven and that they did a great job.

Then the construction went great. They did it right alongside our homebuilder so we had the whole yard torn up. We have a lot of fixing because of the way the contractor had to access the property. We knew that we would benefit from building the house and the pool at the same time. We waited to do it as we didn’t wanna tear up what we had already made perfect at the other house.

We're happy with the suggestions they gave us. They told us to pump up our heater. Then we told them what we wanted to do with our pool and how we would use it and they suggested the heavy-duty gas heater, and we're delighted with the way it operates and performs. We did the ozone filter and the little chlorinator refill has been very easy to maintain. Then we thought to cut out some extras and did not do the remote as it was something that can easily be added later on.

During the process, Bill was our foreman for the whole project and he was really easy to work with, friendly, and continued to meet all of our needs and expectations. We were really thrilled watching them build it and knowing the contractors that they selected were the best in the St. Louis area. The only other thing I would say to anybody looking to put a pool in a yard is it definitely tears up the rest of the property. If anybody was interested in doing one, yup, it makes a mess, and yup, you just got to clean that up too when it's all done. That’s part of pool building with any contractor. As for us, we've had a very positive experience and we love everything they Blue Haven did for us. In fact, we've recommended them to a friend and they used them too.

I called the owner of this location. TYLER WORTHEY... who was so insanely rude and abrupt on the phone instead of trying to make things right after spending $55,000 with this company and they are already paid in full. He said for me to switch to another plaster that offers a *15 year warranty** I would have to pay almost $3,000 additional for the upgrade. I called the salesman for help as well and he says "We sell everything at cost so there’s nothing we can do." LOL... everything at cost? So you're in business for to breakeven? DECEPTIVE trade practice. The salesman will lie to you and tell you that most of their work is kept in house. LIE... every single part of the pool was subcontracted out to another company.

The ONLY positive thing about this company is the superintendent Jerry who has been at my house every step of the way and just a phone call away for any questions. The salesman will tell you anything you want to hear to get the sale. Then send you off to a superintendent like Jerry. If it wasn't for him, I would of cancelled this project at day 1... Consumeraffairs.com rates them a 1.3 out of 5 stars… BUYER BEWARE. BUYER BEWARE. BUYER BEWARE… Feel free to contact me anytime for more on this $55,000 horror story.

It was a busy time of year when we ordered, so they weren't able to get started for about 4 weeks. Once they did, everything went smoothly. Rob explained there could be delays, so I wasn't surprised when it took a little longer than expected. They have been a great company to work with. Whenever I have called with a question, either Rob or John would call me back pretty quickly. After a few months, I noticed a piece of stone that didn't seem right and I asked them to check it out for me. They got me on the schedule and fixed it within a couple weeks of my call. The thing my kids really loved is the pool looks just like the 3d drawing he showed me on his computer. The thing I like most is how easy it is to take care of. My neighbors are jealous! :)

Also, everyone's demeanor changes the second they get that check. Bob the salesman was at my house in February and explained we need a topographical survey. I mentioned it would be a while until that could get done as there was about 2 feet of snow on the ground. He said, "No, no, no that won't affect him - it will be done this week." That was BS - the survey could not be done over a month which delayed permit filing and ultimately was the beginning of delays. Also, we needed to chase our salesperson every step of the way. We were delayed during construction because the plumbing permit was not filed - further delays.

More of these kind of things really irritated us, but the most frustrating part of dealing with Blue Haven is that you are essentially buying a 50, 60, 70 thousand dollar pool over the phone. Once that initial deposit is given you will only meet 1 more person from Blue Haven on the day of the dig. He is there to walk you through the construction process and collect the next 40% of the payment, takes about an hour and that is the last time you will ever see a Blue Haven employee in the flesh. The rest of your correspondence will be done over the phone with someone in PA (for me at least, I'm in NJ). I was floored that no one from BH came to check any of the work.

My gunite was blown during the most torrential thunderstorm of the summer; I don't know what I'm looking at so I kept asking them, "Are you going to check these guy's (sub-contractors - all work is done 100% by subs) work?" -- Eddie, the construction manager, kept telling me yes - but BH never came out. As per the drawing and the contract, we were supposed to have a tiled wall between the spa and the pool - literally as the tile guys were working I got a call from BH saying they would not guarantee the pool if I tiled the wall; it need to be capped with coping. I had to run out and catch them before they got to the wall. OK - why was tile offered and sold to me in the first place? What if I was not home and could not stop the tile guys - would my pool not be guaranteed now?

The cover is a safety cover, but not what you're thinking - it is not an elephant cover - it dips onto the water just not the best as the salesperson will tell you. Honestly, the pool came out beautiful but I'm really worried about years to come because there was no oversight - fingers crossed. I would imagine dealing with any of these companies there will be frustrations - these were mine as they relate to BH - just trying to inform future buyers - it a major spend and we should all know as much as possible. Good luck.

I was so upset today when they wanted to charge me $95.00 for the service call even though I did produce the 3rd Addendum that showed that the new plaster was under a year old. I did raise my voice at the guys and will apologize to them if they ever come back; after all it was not their fault. If you would like to get ahold of me to discuss more issues I will be willing to participate. As of now, I will not recommend Blue Haven Pools to anyone. I have already told my story to all of my friends and relatives.

So, Friday morning I text her as to the status of the bid so we can plan our day. At the time of the message it showed an instant read receipt which means the message was read. No response!! Sunday evening she text me that she was out of town with no cell service and didn't get the message until she returned home. I then in turn, did not respond. Monday evening she text again and said our bid was ready but she wants to "fine tune" it and will send it Tuesday Morning. Tuesday morning, no bid. Tuesday evening, no bid...

Wednesday morning she calls and leaves a voicemail to set up a time to meet with us. I proceeded to text her to tell her that we had accepted a bid from a company who followed up and was thorough with us and did as they said. I told her we were very unsatisfied with even the process of getting a price. No apology from her or anything except: "Ok thanks for letting me know, if you need anything in the future let me know." Really? This company will never get an ounce of our business. From the looks of all these messages on here, I am glad we did NOT go with them!!!

Additionally, I asked Mr. ** if he wanted a copy of my survey, he stated no. We scheduled a meeting, he showed up on time. We went to my backyard where I showed him where I thought the pool should be placed (due to a pie shaped yard). This is where everything went crazy! I don't use the word lightly. He stated he could only go in one way which was over the main portion of a flagstone patio I had just put in late last year. He also said they, "Do not protect the patio surface and are not liable for any damage". I then explained to him that I met with another pool company (Cody Pools, no comparison of professionalism between the two) who stated that they would come in through the back corner and put down a base to protect the patio. He said they do not do anything to protect property. I then told him we didn't need to proceed. He grabbed his stuff went through the gate shutting it on me when I was right behind him.

I then asked for a number and name of someone in charge. He refused to give it to me and told me that the President would not talk to me if I called in because Mr. ** was their best salesperson. However, he offered that I use his cell phone to talk to the office. He then went on to say it was my fault for not telling him about my yard. This is the first I've heard of a customer asking for a estimate being blamed. I'm the customer, if he has questions, he should have asked. I then reminded him, I offered to send a survey. Finally, he stated he drove an hour to get here and it was a total waste of time. This by far is the worst salesperson I have ever encountered. If this is what the company represents, then I am thankful that I did not hire them.

About 2 months after the pool was complete and on, I got no response whatsoever even though there was a one-year warranty. Technician was a know-it-all, often demeaning and arrogant, who really didn't know nearly as much as he presumed. Blue Haven Houston is essentially a "middleman" using outside contractors over which they have little control or leverage.

This excuse, and forecasted rain, were frequently used to vindicate themselves of delays. They also ruined my underground sprinkler system costing me thousands to repair. They cut through my AT&T fiber optic cabling causing me a 2-day TV/Internet outage. They forgot to install an overfill drain, explaining that this was not required of code.

The owner initially offered to correct this and install it, they ultimately refused to do it. We had a total mixup on colors, where I requested a deep blue but got turquoise, so I spent an additional $1800 to redo the plaster type and color. (To their credit, they only charged me their cost, and I thanked them for this concession.) They installed a sleeve for my pool cocktail table crooked, requiring them to tear out plaster and reposition the sleeve using a level in both directions, not just one direction. My waterfall leaked water out the back, and they did repair this.

I also had to negotiate to have them provide the wireless remote even though the contract wording was vague, yet this requirement was very clear when I made my purchase. They forgot to install a water fill pipe as was clearly explained I wanted to the salesperson. All in all, when you get excited about a Blue Haven coupon, make sure to go to a reputable competitor and get their opinion on their plan, equipment, and price before committing. You may end up being better off dealing with a higher priced vendor and saving yourself enormous frustration. In my case, I spent more than I would have paid to a quality pool company due to the bait and switch technique and having to pay huge extra expenses to get to where I wanted to go in the first place.