Anthony & Sylvan Pools Reviews

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About Anthony & Sylvan Pools

Anthony & Sylvan Pools is a premier builder of inground concrete and fiberglass swimming pools. Since 1946, we have designed and installed more than 370,000 pools for home owners all across the nation. Our pools are easy to maintain and built for life. With additions such as vanishing edges, raised spas and rock waterfalls your pool is an oasis in your backyard.

Pros
  • Accessibility and safety features
  • Complete customization available
  • Lifetime warranty available
Cons
  • Retail stores not widely available

Anthony & Sylvan Pools Reviews

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    Page 9 Reviews 1235 - 1435
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    Staff

    Reviewed May 8, 2016

    I have wanted a pool for a long time - probably 20 years. I did a research on pool builders, called them, looked at some testimonials, and that's how I chose Anthony & Sylvan over the other companies. My pool is kidney-shaped and has a raised spa. I like that we have a pool which I and my children can enjoy and a place to relax which is close-by. In the beginning, my experience was a little rough because they had to find places to dump. But after they had everything excavated, everything worked out. They did the best they could and they were attentive to my needs. I’m completely satisfied with them.

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    Punctuality & SpeedStaff

    Reviewed May 7, 2016

    I live just south of Houston and there are a lot of contractors. If I go and research a contractor, I find that a lot of them are very unstable. So it was a good reason to choose Anthony & Sylvan. My wife really wanted a pool for a long time, and she had it built. We had it done over this winter and she handled all the details with Anthony & Sylvan pretty much herself. I've been working out of the country, and she kept me well-updated.

    Anthony & Sylvan was on time and there was no outstanding problem with them. Anytime there was a little bit of issue about one of the contractors not showing up exactly as earlier as possible as we wanted to, had a little bit of prodding with the project manager and they were on time and doing their stuff. So we were happy with his performance. I'd recommend Anthony & Sylvan.

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    Punctuality & SpeedStaff

    Reviewed May 5, 2016

    Our neighbor was getting their pool installed and Anthony & Sylvan's little board was on their house. We talked to the neighbor about their experience with having the pool done and they were very positive about the company. We've searched for other alternatives and the other local main builder had a very bad reputation. Anthony & Sylvan has been around a long time and has lots of positive impressions. So we went with them to install our pool.

    It had been very wet last year and there were a lot of people getting their pools installed at the same time. There were a few frustrations around the scheduling but our project manager was fantastic. He kept us informed and always came over to see us. He kept his promises when he wanted to do things, made follow ups, and resolved one or two minor items for us. He represented the company extremely well. I've contacted other friends who've had their pools installed by other companies and for me, we've had the best experience so far.

    The pool is geometric in form, very classic, and with a clean look. It's rectangular in shape with a swim-out ledge and a back set, bit of steps, so you can swim from end to end without swimming up to the steps. We didn’t want a diving end of the pool but we wanted a reasonably deep pool. We went for the saltwater chlorination system and small pebble-type finish on the inside of the pool which we love, as opposed to plaster.

    The main thing about having the pool is simply to be able to sit and relax on a nice sunny day or a sunny evening, swim whenever we want, and it brings us together as a family. We spend hours out there together instead of doing different things inside. We really enjoy a long weekend, not having to go anywhere. It gives me peace and quiet because I have a busy job. We can relax in our own home and enjoy the pool - eating, drinking, cooking around the pool, and inviting friends over.

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    Staff

    Reviewed May 5, 2016

    We lived in Idaho before so there really wasn't a need for a pool there. Then we moved to Las Vegas last year, built a house, and our builder recommended Anthony & Sylvan Pools, so we had them construct our pool. My project manager was amazing. He sent me texts every day, updating on what had happened with the pool, so we always knew what was going on. Our pool is free form and has a spa, which is my favorite feature. When it gets super hot, it's nice to be able to go out there and cool off.

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    Staff

    Reviewed May 5, 2016

    We've wanted a pool for five years and Anthony & Sylvan Pools was a name that we've heard over those years. We got their free-form pool that goes from three feet down to nine feet. There is a sundeck ledge too, which is my favorite along with the finish of the pool. Everyone that I worked with from the company was nice and willing to help. If any small problems ever arose, they immediately jumped on the chance to make it right. They were absolutely wonderful.

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    Customer ServiceCoverageStaff

    Reviewed May 5, 2016

    I interviewed several pool companies and Anthony & Sylvan had the best package. They covered everything, plus they had a coordinator. I felt like they had the experience that I was looking for. I absolutely loved the designer. He was the first salesperson that came out and was so willing to work with us. We were very demanding in what we wanted and didn’t want, and he made it work and made multiple trips above and beyond. The project manager was there to answer questions and deal with emails. He also worked with us through text and came out numerous times and followed up with phone calls. So I felt very connected to what was going on in the project.

    We had a very difficult backyard so Anthony & Sylvan designed a pool to fit in there. I love the color and design and that it’s a unique pool. It’s not just a square, prefab that was put in the ground. I know I could get that for the same price, if not cheaper than the other companies that I interviewed. It’s custom for less money. I also love that it’s a saltwater pool. They’ve got a solar recirculation system which I like. The retaining wall they built is beautiful and the landscaping is nice. We can swim whenever we want to and I don’t have to pack the kids off and go somewhere else that’s overly chlorinated and full of germs. I can also have my friends over and if I want to swim at 6 o’clock in the morning or 9 o’clock at night, all I have to do is walk out the backyard. But most of all, I can look out my kitchen window and see the beauty of the water and the design.

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    Customer Service

    Reviewed May 5, 2016

    We went and talked to two or three different companies and Anthony & Sylvan had what sounded like the best deal for us. There’s a rock wall on one side of our pool due to the incline of the backyard which makes for a nice feature. The colors that we chose for the coping and stuff all meshed together pretty well. A small problem was communication as far as them letting us know what’s happening with the pool. For weeks we thought they were stopping by, but they weren’t stopping by with some of the subcontractors. Since we had the pool, we enjoy doing a whole lot of nothing, sitting back there in a space that we used to not use at all. I have already recommended them to a friend and he’s having them install a pool right now.

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    Customer Service

    Reviewed May 5, 2016

    I grew up in Pennsylvania so I've heard of Anthony & Sylvan, and our landscaper recommended them. Our pool is easy to take care of and it looks great. We love it so far. Patty the scheduler was always available and the project manager would answer me back quickly whenever I texted. It's pretty pain-free. I enjoy being able to walk out the basement door and then jump in the pool. I don't have to go anywhere.

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    Reviewed May 5, 2016

    The little shallow sundeck part of our Anthony & Sylvan pool is a favorite of mine. Moreover, everything was fine with our experience and I would recommend them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 1, 2016

    I had a pool at my previous home and when I moved, I automatically knew that I was going to put in an in-ground pool this time. We went a little back and forth with Anthony & Sylvan on the positioning of our pool, but once we got it down to the length that we wanted, they started the construction and it was great. It couldn't have been any easier once we got to that point. I loved our project manager. He was awesome and really good at his job. When I would text him, he would promptly get back to me. He made sure any little concern I had was quickly answered and resolved.

    Our pool is beautiful. The pool that I had before wasn't long enough, like a couple of strokes was all I could do. Now I can actually swim and I'm putting in some laps. The one thing that I really like the most is the new chlorine system that Anthony & Sylvan put in for me which makes the water much better and softer, so it doesn't have the chlorine smell.

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    Punctuality & SpeedStaff

    Reviewed April 29, 2016

    My wife had wanted a pool for a while and a friend of ours told us about Anthony & Sylvan. We got a regular pool that’s 18 by 32. The project manager and scheduling team were great. They did a good job, are available all the time, and were there all the time.

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    Staff

    Reviewed April 29, 2016

    I have a free-form pool from Anthony & Sylvan. My neighbor had them and recommended them to us. I like that I can just sit around the pool relaxing and spending time with my family at the end of the day. James, the guy from Anthony & Sylvan started things off in the beginning. If we ever need anything, we can reach out to him and he always gets back to us. He was fantastic.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 29, 2016

    We wanted a pool for probably 10 years and I knew of Anthony & Sylvan because they were doing a lot of pools in the area. I called them up to get an estimate. I was very pleased with picking out all the colors and they were very helpful. All the scheduling was on time and communication was by email. When the project manager came by the house, he would call me up and I was able to meet him over there to discuss if there were questions or concerns. I’m very pleased with the pool and it has a spa. It's freeform, kidney shape and has a 130 square foot tanning ledge on it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 29, 2016

    We seriously started considering having a pool about a year and a half ago. We met with somebody from Anthony & Sylvan's office. We had about five guys who submitted pool proposals and I really liked one. He did a good job and showed us exactly what we wanted and worked with stuff. He had the answers right away. He was able to come back and was persistent. So, when we didn't call back, he did. The scheduling team was phenomenal. One of them always went out of her way to make sure that she had communication with us when we needed to.

    Unfortunately, we became very good friends because a lot of subs weren't showing up on time. We had a number of setbacks, lack of communication and some other things. At first, we started out with major rainstorms which were completely understandable. But in the end, everything got back on track and they absolutely made up for the sub-contractors not showing up by giving us an upgrade on the pool process. The pool took about five weeks longer than it should have. We started in June and the goal was to have it done by July and it wasn't done until August 19th, which was my birthday. But they came out and literally made sure that we could swim on my birthday party. Now that it's completed, I enjoy family time, parties, and having my kids have their friends at our house instead of them going to friends' houses.

    My pool is all free-form, has an eight-person spa and a lot of custom touch. It's got a wet deck and two benches on either side of the pool. It has a fairly deep end and a shallow one for the grandkids. They really worked everything in what we wanted. I have five brothers so I needed everybody to fit. My favorite would be the hot tub being as big as it is. I also like the pool being just the right size - not too big and not too small. We can do some basic laps in it but we can't do a marathon.

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    Punctuality & SpeedStaff

    Reviewed April 29, 2016

    I have a rectangular pool which is about 14 by 30 feet by Anthony and Sylvan. It looks nice and is very functional. Their manager, Scott was great. He stopped by, texted, emailed and kept me up-to-date on everything. The project moved so fast and got done quickly which was great. I enjoy the ease of going to our backyard to swim in the pool.

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    Reviewed April 29, 2016

    My wife talked me into getting a pool and when I did a research, a lot of pool companies haven't been around long except for Anthony & Sylvan. We had them install a free-form pool that does not have a spa at the end of last summer. I've only gone swimming twice but summer is getting close now and we're excited about the pool. It's beautiful.

    I'm a real estate developer who deals with many contractors on a daily basis and it's rare that a contractor does what they say they're going to do. My contract manager and all of the different sub-contractors did exactly what they said they were gonna do and built the pool in the timeframe they said they would. There also were absolutely no extras which was delightful. I look forward to spending time with my family around the pool - maybe my kids and grandkids will come over and we'll go hang out.

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    Staff

    Reviewed April 28, 2016

    Anthony & Sylvan built our pool with a dive rock, and we love it. This is the first season that we have it and it's beautiful. The sales rep, Mike, got the information to match us to what we were looking for and what needs we had. Then he started working very closely with the project manager, Jeremy, with regard to getting the project started. Jeremy followed it all the way through and kept us in the loop with all things. He came on the site to make sure that things were moving forward like they were supposed to. He was great and on top of everything. I would recommend Anthony & Sylvan.

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    Staff

    Reviewed April 28, 2016

    Our past pool was an Anthony & Sylvan pool. We moved and didn’t have a pool, and had been wanting one for five years. We now have an Anthony & Sylvan free-form pool with the sheer descent cascade. I like everything about our pool, but the sheer descent is my favorite. It's a good place for the family and friends to hang out and enjoy. Jeremy and Doug did a great job. I'd recommend them to anybody who’s getting a pool. They are very professional, accommodating and they know their job through and through.

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    Staff

    Reviewed April 28, 2016

    Our builder recommended Anthony & Sylvan. We had them install a geometric shaped pool with a spa. I like how the pool goes with the house and looks like it should be there. The project manager was very knowledgeable about what was going on and made sure that everything went on the way it should've went. I've had to talk to him a few times since then and he's always been there, answered questions, and helped out whenever I needed anything.

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    Staff

    Reviewed April 28, 2016

    Sylvan built our pool in '78 and we had it renovated. Everybody from their team, from the design consultant to the people who handled scheduling and coordination, has been very nice and helpful. They replastered the pool and it came out very nice. We like the new surface and it looks like new again.

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    Punctuality & SpeedStaff

    Reviewed April 28, 2016

    We had a friend who used Anthony & Sylvan for their pool and they were really satisfied with them. So we stick into them and compared them to other companies and they gave us the best value. We got a pool and its spa is my favorite. The pool is a mix of freeform and geometric and I really love all of it. I enjoy being able to be home and enjoying that family time at home. All of the interactions we had with the project manager and scheduling team were really positive and even when we had things that we were concerned about, they addressed them quickly and appropriately, and we always came up with a good solution together. Thus, we’ve already recommended them to other people.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 28, 2016

    Anthony & Sylvan were the builder of the pool in the previous house that I had so I got a freeform pool with the water feature from them. I like the overall appearance such as the design, layout, materials and construction like the tile and accent. Everything was good with their team such as the scheduling. They showed up whenever they were scheduled to. Any time they were running on any kind of delay, they stayed in communication and rescheduled. Overall, it was a good experience. I look forward to spending time with the family in the pool.

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    Staff

    Reviewed April 28, 2016

    Our pool was built in 2000 originally by Anthony & Sylvan and renovated in 2015. We did a lot of our interactions with the consultant over the phone and by internet. He came out and measured, and we redid the pool to its original condition using the same original colored tile and coping. Everything was very professional and each department seemed to work together. They knew what was coming next and once we got started, it clicked right along. The pool looks better now than it did when it was originally built. It’s clean-looking and a very nice job. They were very neat and tidy when they were working around there, and it looks brand new.

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    Customer ServicePunctuality & Speed

    Reviewed April 27, 2016

    A friend had a pool installed by Anthony & Sylvan and referred us to them. We also looked at several companies but they offered the best warranty and seemed to be the best customer service. Any problem that came up during the installation, they resolved or compensated us for any mistakes. Even after our two problems, they’ve resolved quite quickly. Anthony & Sylvan has been great, and we’ve been very pleased. We have a place where our kids can swim and not have to go to the subdivision pool.

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    Reviewed April 27, 2016

    My wife had done research on the internet, and she found that Anthony & Sylvan was a nationwide company and thought that that would be something to go with since they have an established credibility. Moreover, if we need any warranty repairs, the company would still be in business. When you’re getting a pool, you talk with them throughout the entire course of the pool building. First the project manager comes out and explains what they’re going to do and how they’re going to do it, the approximate schedule and what to expect and what not to worry about and went from there. The scheduling was handled by him also.

    Our Anthony & Sylvan pool is a free-form with a cascading waterfall and spa. I like the automation that they placed into it which is low maintenance for me. We’ve got the remote control that we can use to switch it from on to off or pool or spa mode, the heater on and off. I also like the outside stone options, like the trim or the coping and the tile selections that they have which was good. Additionally, I enjoy having the convenience of the pool right in our backyard. It has put a new dimension there and it's much more of a relaxing atmosphere and a beachy feel.

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    Staff

    Reviewed April 27, 2016

    My wife has wanted a pool for over 25 years. When we saw Anthony & Sylvan at a home and garden show, we got them to come out. Then we spoke with some people that had used them also and had good results. We got a geometric sports pool and my wife likes to lay in the sun, relax, and take it easy. For me, I like it because it’s a pool that I can use to entertain and do activities in. It's easy to play volleyball and swim laps so it works out well. Jeremy was our project manager and he was helpful and good to work with. Some of the crews were a little messy but most of them were very good. They were responsive, especially Jeremy. They ran into problems with scheduling because of the weather and they tried to do the best they could but they fell behind on some respects. Overall, the experience was good and I would recommend them to someone else.

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    Staff

    Reviewed April 27, 2016

    My wife and I have never had a pool and we've wanted one for a long time. We lived in California long ago so the weather was cooler and if we wanted water, we’d go to the beach. But we’ve always thought about a pool, and now we have one. In our transition over here to Las Vegas, we contacted different pool companies in the area and Anthony & Sylvan was the one.

    Our interview with Bob was fantastic. He was the one that sold us on the idea of doing our pool with Anthony & Sylvan. He was very direct and he had a design that was exactly what we were looking for. The total package that Bob put together wasn’t just the pool. He gave us the layout for the landscaping and hooked us up with the right people to do it. It’s very clean, simple, and functional for what we want to do. It’s everything we always thought in a pool. If the weather gets hotter here in Vegas, it's nice to be able to just go jump in the pool. The other thing is entertainment. We have grandkids and we now have a ready-made water entertainment for them. We don’t have to pack-up and go to a water park or go somewhere else. That's the convenience of having a pool at our disposal.

    In addition, the manager was also great and kept us totally up to date. He would give us reports on exactly what was going to be done. They were very direct. He was there, always checking and making sure that the crews were where they were supposed to be and what was being done. I there was a problem, he always informed us. He didn’t leave us in the dark.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 27, 2016

    When we were going to build this house last August or September, we knew we’d put another pool in. I looked up Anthony & Sylvan through the internet and saw that they had a favorable rating from good customers. The pool we got is a free-form with a spa. They designed it to fit the yard. We told them how much space we wanted to save and they adjusted it. They had some suggestions for us based on what we were using it for, like for our grandchildren, as far as depth went. They put in a sun shelf and also offered to put in some extra holes to put umbrellas in to shade our grandbaby. I like the way it looks and the ease of taking care of it.

    Our project manager was great. He came out every day and checked on how and what the workers were doing. We never had any problems at all. We could text or call him if ever we had questions and he would get right back to us. The pool was very well-done and it was done very quickly, efficiently and with minimum amount of disruption. So overall, it was a very pleasant experience.

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    Customer ServiceStaff

    Reviewed April 27, 2016

    We replaced our old pool with one from Anthony & Sylvan. We got a freeform pool that is 650 in size and I like the automated system that it has. I had to stay on the scheduling and project teams a lot to make them do what they said they were going to do. They ended up doing everything, but I'd always have to call and follow up. If they were telling me that they were going to do something, it wouldn't happen. The scheduler, Patty, was very good. She met some of the subcontractors. Sometimes they would show up and sometimes they wouldn't. The project manager, Ray, is a very nice person and I liked him. But he had appeared to have too many things going on, and sometimes I'd have to track him down because he wouldn't get back to me or show up when he said he would.

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    Reviewed April 24, 2016

    Anthony & Sylvan was a referral from a neighbor, a friend. It was a combination of the salesperson, the designer and the price as well that led us to get a free-form pool from them. I like the design, the tranquility of the sound of the waterfall and the very nice size because it's a large pool. The project manager was very proactive, took time to address any of our concerns and handled any problems that came about. The number one thing I enjoy about the pool is watching the kids and their friends swimming and playing.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 24, 2016

    I heard about Anthony & Sylvan through a friend. I did research online, read reviews, and we also interviewed them and five other companies. We thought that Anthony & Sylvan has been around for quite awhile. The scheduling team was great and very conducive to my scheduling. I had changes a couple of times and they were very flexible with that. But for the most part, we accepted the schedule. If anybody did not wash the place, we always contacted them. I love the project manager, Jeremy. He's a great and nice guy. They treat every customer much the same way, but would do better by individualizing a little more. I'm in the business of developing companies, professionals, and leaders, so I look at things differently. I was more needy and wanted more contact, but they weren't picking up on that.

    The pool has two areas: one with a tanning bed where you can put chairs in, and one that has a fitting area which changes the shape a little bit. It's free-standing and nice. I love the pool's shape and design, and the water feature. I love the tanning area and the steps on it which are wide and big. We're looking forward to be in the pool with my kids. The only thing is that there was a bunch of cracks that they were supposed to fix, but I haven't heard from the project manager recently. So once they're sort of finished with the job, they probably put their existing customers in the background. Still, it was an excellent experience and I would highly recommend Anthony & Sylvan.

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    Staff

    Reviewed April 23, 2016

    Anthony & Sylvan built my pool in 1988 because my art teacher from high school worked for them. I loved him as an art teacher so he designed my pool and I really love it. But it was time for its renovation. I wanted something new. I was redecorating my house and I wanted to redecorate my pool as well. I wanted to change the color and coping.

    The salesman from Anthony & Sylvan was very nice to work with and I was undecided about the color and he left me a number of samples. I went back and forth with him and he was very good. He found some extra photographs for me of different colors of pools. He was very accommodating. I was a little picky and he was very nice about it. He put up with me so I appreciated that. The actual construction crew was also nice, efficient and hardworking. They were delightful. It was a wonderful experience and nothing could be easier. I would never let anyone but Anthony & Sylvan touch my pool. I love the new color, it's so pretty, and the new coping. Also, the new surface on the decking is wonderful.

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    Reviewed April 21, 2016

    I bought a house that had an Anthony & Sylvan pool built about 9 years ago, so I had them come out to service it. They did the tiles and the coping but my experience with them was less than pleasant.

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    Response from Anthony & Sylvan Pools

    Thank you for sharing these concerns with us. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

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    Staff

    Reviewed April 20, 2016

    We’ve had other houses and pools and we had a pool by Anthony & Sylvan previously so we wanted a pool by them again. We have a free-form pool, medium-sized, and doesn’t really have many features. We wanted something basic and simple. There’s no spa but it’s perfect for the yard that we’re in at this house. The pool was part of the transformation in the backyard and the best thing is being able to use the whole yard. Having the pool creates a backyard that we want to go spend time in and it gives the ability to go outside in the summer when it’s super-hot out. We can just jump in the pool, especially with the heat in the desert in Henderson, Las Vegas.

    All my interactions with the project manager and scheduling team were positive and everything turned out the way it was. They communicated with us along the way. We made some changes and they accommodated the changes even though some were last minute. It cost us a little bit extra money but we knew that. They helped us make the changes and the guy who came here did a really good job. We don’t expect it to be perfect. There are some small things that I wish I could change a little bit. They’re really small things and that were natural about the process. Like when we put mini pebbles in the pool, there were few other things that I wish could be a little bit different but I understood that going in. Anthony & Sylvan did everything they could do about laying the pool out and being there for us and helping us. We didn’t have any other problems or any issues. I’ve already recommended them to a friend.

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    Staff

    Reviewed April 17, 2016

    I had an above ground pool for the past couple of years, so I always wanted a pool. I had people come out and give me bids and the salesman from Anthony & Sylvan seemed the most honest and gave me the lowdown about everything, so we chose them. And a friend of mine that lives out there in the subdivision that we do got a pool from Anthony & Sylvan put in. Our pool that we had them do is free form and it has a bar with four barstools on one side. It also has a table inside the pool and two barstools to sit on.

    The project manager had come out and laid it out, and then during the summer when it rained real bad, he came back out as soon as I let him know it was messed up. He fixed it and then halfway through the build, after the rebar, a big flood come through, and it caved in one wall. Instantly the next day, he had some guys out there fixing it. I’ve recommended Anthony & Sylvan Pools to my friends.

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    Customer ServiceStaff

    Reviewed April 17, 2016

    The pool was originally an Anthony & Sylvan and was constructed sometime between 76 and 77. We did a competitive bid process with three different companies for the pool renovation, but knowing that Anthony & Sylvan was the original construction agent of the pool, it allowed us to go with them after we received the quotes even though they weren't the cheapest one. The quality and craftsmanship and reputation of Sylvan definitely sealed the deal for us.

    Our design consultant was very responsive to any email, phone call, text, and inquiries about the process and what we could expect along the way. He made several visits here to the job site before, during and after to make sure that the construction met all of our expectations. And when they didn't, he immediately remedied those and had them corrected. Communication all around was terrific.

    They did the tile, coping and a complete resurface of the pool. They were responsive for the most part, but we did have some issues towards the end of our project in getting the crews here and being told different things, but ultimately they got the job done to our satisfaction. Since the remodel, the shell of the pool looks brand new even though it's close to 40 years old and it makes our backyard a place that we want to be and give us a new lease on life of the pool. So I'll definitely recommend them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 17, 2016

    We've known about Anthony & Sylvan because my parents had a pool from them when I was younger. I got mine from them, too, and it's an 18 x 36 rectangular pool and in-ground. I like the flagstone coping of it. It was put in late in October and the project manager was very quick and responsive. He was always there to answer my questions when I'd call or text message him. I am very pleased.

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    Staff

    Reviewed April 17, 2016

    We wanted to get a reputable pool builder to build our pool right. I lived in Houston and I've heard of Anthony & Sylvan many years ago. I didn’t know they were in the New Braunfels area but when I was searching for pools online and saw that they were, I met up with their salesman. Our pool is not a very big one because we didn’t have enough yard for it. All we wanted was a cocktail pool which is just a small pool that we can sit in, get wet, and eat. It’s rectangular in shape and it has a long, shallow first step for the grandkids to play in. We love our pool. It’s got a waterfall which I also love. If I had it my way, I’d buy a waterfall because I love the sound of the water. I also like the idea that Anthony & Sylvan put a colored light in there, so it changes colors. It makes it very pretty and we thoroughly enjoyed it. We just haven’t been able to get in the pool yet and we’re looking forward to that day.

    We were very pleased with the design of our pool and the workers that worked on it. Our project manager was also fabulous. If we ever had a concern, he’d be right out here and talked it with us. He was on the job practically every day just to make sure everything was going well. He has even touched based with us after they were done building it. He was great and did everything he promised.

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    Reviewed April 17, 2016

    I went to the internet and looked up pool companies. I saw the number of years that Anthony & Sylvan had been in business and was impressed by that. Our project manager was excellent and I was very happy with him. The scheduling team was fine as well. They were good in notifying us when the crew might not be there on the exact day.

    We had them make a 14 by 34 pool with a beach entry and the bubbler. The pool was just finished in December, so we're now trying to maintain the water condition. We haven't actually gotten in the water yet because of the weather. In a couple of weeks we'll be able to get in. If it's very hot here during the summer, it'll be nice to be able to jump in. The pool is also long enough to do some lap swimming and I'm looking forward to that as well.

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    Staff

    Reviewed April 17, 2016

    I remember Anthony & Sylvan Pools from when I was a kid back on the East Coast before they became Anthony & Sylvan. I've been wanting a pool for about 30 years and I got one from them late last year. It's rectangular in shape and has steps going down. It’s a very attractive-looking pool with the finish that was put on it, the coloring in the bottom and everything else. It matches the house and the patio that we have surrounding it. We haven't used it since the swim season isn't here yet but everybody from Anthony & Sylvan Pools' salesperson to the project manager to the features people were all very good and very cooperative. I could depend on them. The follow-up was excellent, too.

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    Punctuality & SpeedStaff

    Reviewed April 17, 2016

    We've always had a pool, but have not had one for eight years, so I surfed the net and looked for local or original pool builders. I went with Anthony & Sylvan because they were a corporation. I didn't have to deal with one individual contractor that was going to do the same thing that a corporate company would do. I felt better with their each individual independent contractor versus having a contractor that was going to sub out everything.

    I have a fresh water pool. It's geometric, two-thirds in-ground and about a third out-of-ground due to the old country topography. There was no way as far as being able to put an in-ground pool in our location. We have not had any use of the pool due to the winter months, but we're looking forward to when the weather will straighten up so we can enjoy it. The project manager, Jeff, was a great guy. He was on the ball, and everything pretty much happened on schedule and in order. He's very competent, and did a real good job in the management and working out of the problems that came up on-site during construction. They came out to take care of the weather problems that we had, too.

    Building the pool was a lot easier than the other construction projects that we have had in the past. If you have a good general contractor, and they have good subs, you're okay. But if you wind up having bad subs with people in the pool-building process, you have to rely on each sub in order that the construction consists of. That being said, from digging to the finish, everyone has to fall in their category. They had the material on time. Their contractors were on time, and all of them were pleasant. We had the diggers, the plumbers, and the gunite people. We had the people that tied the steel, and a lot of subcontractors came all the way through. We were pleased with the tidiness and the cleanliness.

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    Reviewed April 16, 2016

    Anthony & Sylvan did not rectify to my satisfaction issues with the quality of work that was done. Sent workers to make repairs that did not speak English, hence, I was not able to communicate with them as to what needed to be done. Bad experience from the beginning with this pool builder. Would take too long to say all the problems we encountered. When I wrote truths about our issues on the internet, Anthony & Sylvan would delete them so no one else would be able to see them. For the past 2 years, we have been using a local pool dealer for any of our pool needs. One of our neighbors went to another pool builder after seeing how Anthony & Sylvan did to our pool. Good for them!

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    D. M. increased rating by 4 stars.
    After a positive interaction with Anthony & Sylvan Pools, D. M. increased their star rating on May 31, 2017.

    Updated review: May 31, 2017

    A&S has resolved every issue on my pool and I am 100% satisfied with their customer service and fixing the issue. I would highly recommend them.

    Original Review: April 15, 2016

    We are writing to inform consumers of the poor workmanship of our $65,000 Anthony & Sylvan pool. We contracted with Anthony & Sylvan in 2007 and the pool was completed in November then closed for the season. We first swam in the pool summer 2008. The following year our tiles started to fall off and we had our tile guy fix them because it was only a few. The following summer it continued to happen and we decided to contact Anthony & Sylvan to come fix them. They came out and replaced some tiles. However this continued to happen summer after summer. We then decided to contact another pool company to see if there was a bigger problem and much to our surprise we were told the bond beam had a large crack behind the tiles and this will only get worse.

    So we contacted Anthony & Sylvan again and they said "well now you're out of warranty and we will have to charge you $11,000 to fix this." Really? On this very new pool??? I said "This must have happened right away and you choose to ONLY replace the tiles knowing there was a much bigger problem." How could a well built pool need these kind of repairs after a short period of time. This company was neglectful in not informing us of this major problem. We also had 4 other companies tell us the same thing that the bond beam was cracked. How does every company know this but not Anthony & Sylvan. I am so disappointed with our Anthony & Sylvan Pool. Buyer beware.

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    Anthony & Sylvan Pools
    Response from Anthony & Sylvan Pools

    Thank you very much for sharing these concerns with us. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

    Coverage

    Reviewed April 14, 2016

    One of the LED bubblers went out about 13 month after pool was built. I called the warranty department who informed me that bubbler was covered for 1 year only and they are sticking with warranty limitation (the usual answer/run-around you get from pool builders when you have a problem...I have never in my life seen an LED light giving up this quickly and even so Anthony & Sylvan should have stood behind their work/craftsmanship and put some effort to fix the issue). I spent over $65K for my pool and the least the builder could have done is take care of this problem and not give me the run-around about warranty period (not like I reported an issue 2 years later). I will remember this bad experience the next time I build a pool (will not be long).

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    Response from Anthony & Sylvan Pools

    Thank you very much for sharing these concerns with us. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

    Resolved outside ConsumerAffairs
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    Customer ServiceSales & MarketingStaff

    Reviewed April 13, 2016

    We ended up choosing Anthony & Sylvan because Jay, our sales rep, was very personal. Even when we didn't make a decision and added more questions, he always took time to explain everything and he didn't rush selling the pool to us. He tried to help us understand it and I felt there was trust. Throughout the process their team kept us up-to-date (through calls and emails) and let us know what's coming next and what to expect. They were always available for any questions. They're a great and understanding team. It was a good experience from the sales part and trying to understand if we really wanted a pool and if we want Anthony & Sylvan to construct it, all the way through the process of construction to completion.

    My new pool is a freeform one which has an oversized spa with a waterfall feature. It's good for the kids and for just relaxing in it and not doing a whole lot. Our family is able to spend more quality time together. Our backyard looks a lot better and we're enjoying it. I look forward to using it and we're using it as much as we can. It has become a main recreation so I'm looking forward to years of using it.

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    Staff

    Reviewed April 13, 2016

    We got a freeform pool with a spa from Anthony & Sylvan and chose them on their reputation. I like the geometry of the pool and I enjoy utilizing it and entertaining family and friends. The salesman was extremely helpful.

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    Customer ServiceStaff

    Reviewed April 13, 2016

    We had Anthony & Sylvan install our rectangular pool with a deck. I have two young sons and I know we’ll get a lot of good use with them playing in the pool. The manager and the people from scheduling were very good. They stayed in constant communication, gave me feedback, and let me know what the status was on a daily basis. They did a great, great job.

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    Staff

    Reviewed April 12, 2016

    We discussed exactly what we wanted with Anthony & Sylvan's consultant, and he came over very dutifully and brought some samples of the materials that we would use. We looked at them and then chose what we wanted. Now our pool looks completely different than how it looked before. They replastered it and put new border tiles, and now it looks brand new even though it's not. It certainly adds some decor and vibrancy to our backyard.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 12, 2016

    Anthony and Sylvan built my pool in the fall of 1998. I chose them once for renovation when I needed the pool resurfaced and I had some other work done. And then I had bigger problems with the tiles. I have a wall at the end of an all-night pool cover that goes on and off and I have a raised spa alongside of the pool. I've also had two other entities that I dealt with loose tiles that I tried to have it corrected but ended up not too great. So this was a little bit bigger job. The ones that I had been dealing with told me I'd have to do the tile work of the entire pool all the way around the inside which I find ridiculous because there's absolutely nothing wrong with the tiles on two of the walls. I thought they just wanted to rob me off of my money. So, I called and inquired with Anthony & Sylvan, then they came out and took a look at it.

    They gave me a price which was even less than what I was being quoted and they were gonna do the job that needed to be done, place the tiles around both of the skimmers in that wall. They redid the spa completely and it looked fabulous. The consultant was the same one that I had previously when they came out and I had the pool re-plastered, and we had the three dolphins around a beach ball and they did it again, to my specifications. So, in both cases, I got answers back promptly.

    The only unfortunate thing they couldn't do for me was that they couldn't get me the tile in the size and the color that I had complained years ago because the company was no longer making them. They weren't available and it wasn't going to look good. So, we just went with a solid blue all the way around the spa and across the top and set over white stripes through the middle of them. Their team showed up on the date they said they were coming out and did the work.

    Originally, we were just gonna do a part of the spa but when they got into it, it made more sense to redo that entire thing to which I agreed. It seemed crazy to do part of the job and then a year or two later, we'll have more that needs to be redone again. So, the entire spa was raised off the side of the pool. Everyone was interested and involved. They respected my feelings. They gave me honest answers when I asked tough questions. Their job was done confidently and it looks gorgeous. I have a three-year warranty on the work that they performed. So, I'm really confident I'm not gonna have any problems. I have nothing but good things to say about the whole experience.

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    Reviewed April 12, 2016

    Anthony & Sylvan did my free-form pool without a spa, and the water sheer was my favorite. I would recommend them.

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    Punctuality & SpeedStaff

    Reviewed April 12, 2016

    The pool was vintage 1978 initially built by Sylvan. I had it painted a few times. The work done was a joke because the paint it had had a lot of pin holes in it so it was leaching through the paint. That's why I had it redone. In the last eight years or so, I had to re-put the tile back up that the ice kept breaking free. There is a deal of the chemicals that attacked the concrete, so that’s an overall problem. Also, I have to paint my walkway so I had to get information on what paints are available because it’s discolored in many places.

    They came in and did the job quite well. They seem to have a good crew. The design consultant explained things pretty good. Anthony & Sylvan stripped the paint off, cemented the walls at one place where it was in need of it and resurfaced the pool with concrete. I also got new tile job. The end result was quite good. The finish I got took a lot of chemicals and it required a lot of work but the end results are what I’m looking forward to seeing how it stood up over the winter. The pool itself look like a new pool.

    There were some questions I had in terms of the rounded plastic over the floor drains that they charged me $750 for. In essence, it was a $20 or $30 deal, so that was a joke on jokes. I had a diving board which the bolts that held the diving board in place I wound up paying $50 some more for, but didn’t fit. Sylvan didn’t have the parts for the old board even though they did sell me that board initially. I had one skimmer they elbow into the pool but nothing fits. They cemented over it and the old one that didn’t fit anymore, so I have one that’s working and one skimmer where the water reaching it is not controlled. There’s no elbow to position the water coming in and nowhere that it comes straight like out of a pipe. Also, at one time, they showed up when I didn’t even know they were coming. The woman that did the schedule was on vacation. The schedule was changed and I had no one to talk to.

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    Staff

    Reviewed April 12, 2016

    I started researching pool builders in our area and interviewed different ones and decided that Anthony & Sylvan was the best fit for what we needed. Our pool is mostly geometric with a little bit of freeform but we’ve opted for no spa. It is about 42,000 gallons so it’s roughly 25 x 40 with a 10-foot deep end. We have a sitting bar area inside the pool and so we spend a lot of time hanging out at that end. The project manager was on the spot anytime we had issues. After our plaster job, he noticed that the people who came in and did the plastering did not do a satisfactory job. He helped us in getting it replastered. He went way beyond what he had to do. Our pool was built last Spring and we’re still in contact with them. We just talked to them the other day because they've become a part of our daily life.

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    Punctuality & SpeedStaff

    Reviewed April 12, 2016

    We’ve owned a pool in every home we’ve ever had and within the 10 years that we've used Anthony & Sylvan, we were very pleased. So when we bought a new home, there was no question as to who we were going to use. Our new pool is free-form with a spa and we like its self-cleaning function. We made this pool a little bit smaller than our last one but it is practically maintenance-free.

    The project manager and their scheduling team had a very good follow-up. As the pool was going in, there was a neighbor behind us who was also having a pool built by a different builder. We started at the same time that they did and our pool was built six days to theirs, so we were very pleased. They never go fast enough but compared to what we saw with the other builders, they’re very efficient.

    Now that we have the pool, we're looking forward to Texas summers and the summer. I’m from up the North so if it’s too hot for me, the pool cuts into that and makes it worth it. Plus it really adds a lot to our backyard and the plants around it, so it’s usually very pleasing to look at. We have recommended Anthony & Sylvan to other folks out here in the same community and as a matter of fact, one of my friends is now building his pool with Anthony & Sylvan.

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    PriceStaff

    Reviewed April 12, 2016

    I shopped in all the pool stores in San Antonio and I used two different pool companies in the past, but I went with Anthony & Sylvan because their salesperson was very informative. He told me the processes of how they build things and the cost, and gave us analysis. He was really informative and never pressured us to make the sale. He was always patient. Our pool has a spa and I like that it is low maintenance and it’s big. Jeff the project manager came every week and kept us informed. After we purchased the pool, he made some recommendations for the coping that we picked. He didn't think that was the best type for the pool so he showed a better one and they didn't raise the price.

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    Punctuality & Speed

    Reviewed April 10, 2016

    Anthony & Sylvan has been wonderful to deal with. We have friends of the family who also had a pool built by them and their satisfaction level and recommendation was the reason we went with Anthony & Sylvan. Last summer, there was a major amount of flooding in Austin, TX and their team started to build the pool right before all the flooding started to happen. The project manager and scheduler had to really go the extra mile to ensure that the pool would be completed in a decent amount of time despite the weather issues and delays it would cause. They stayed on top of it to ensure that we would be satisfied with both the product and time frame to have it completed.

    Aside from keeping us nice and cool in the summertime, I really like the pool's free form style. It fits the design that we wanted to ultimately to have done with our backyard and landscaping. We love the sundeck landing where the water is only a few inches high. It has a bubbler water feature which is excellent foe when we have friends and family who have real little ones over, especially for them to be able to play on that area.

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    Staff

    Reviewed April 8, 2016

    I had an Anthony & Sylvan pool in a prior house that why I chose them to build me a new pool. This new one is a long, rectangle pool with a swimming lane and a spa. I haven't really used it that much because the weather has been cold, but it's been great. I'm looking forward to jumping in when it's 95 degrees in Charlotte, and just enjoying the time there with my family. The representatives were all very positive and proactive, and they kept me very well informed during the installation. It was generally a good experience, that's why I've already recommended them.

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    Customer ServiceStaff

    Reviewed April 8, 2016

    Anthony & Sylvan Pools is the best of the best and I love our free form pool made by them. There’s nothing about it I don’t like. I like the way that they handled when I wanted extra stuff and they just made me realize how useless it would be for me. I had no single complaint with them. With the scheduling team, there's also no problem. Any time I called the project manager, he got right back with me. If I had to do it all over again, I’m going through them. Even after the pool was completed, they still checked up on me and made sure I was happy with everything. The service is excellent. I even put them on our community website for anybody that wanted a pool.

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    Staff

    Reviewed April 8, 2016

    We love everything about our new pool by Anthony & Sylvan. It's what we wanted - has a spa and is kidney-shaped. All our life, we never had a pool and we finally got one. Their salesman was more professional and everything they did was a lot more professional too. Also, the price was what we're looking for, so everything was planned into it. The manager and their scheduling team were very good. Every time they said they were going to do something, they did it. The manager did a follow-up email every time we had contact. Even if it was to say 'good morning', he would send an email referring we had a conversation. So, it was all above board and all good. With our new pool, we now have a place to go and jump in when it gets so hot.

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    Reviewed April 8, 2016

    A friend of mine referred Anthony & Sylvan to me so I had them build me a geometric pool with a spa. I love its size and design.

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    Customer ServiceStaff

    Reviewed April 8, 2016

    My grandmother had a pool so growing up, I always wanted to have one too. We called five different companies and got people to come out from three of those companies to give us estimates. With Anthony & Sylvan, we felt more secure in their technical knowledge of what they presented, and they were in line with other costs so we decided to go with them. Their manager and the scheduling team were readily available by phone and email whenever we needed them. We have them install the free-form shape pool with a spa and gunite (pebble tech inside). It has a saltwater system and I love the saltwater. It also has a ledge with the stairs, so there’s a real shallow end that kids can play in and the grown-ups can get in and out easily without having a ladder.

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    Punctuality & SpeedStaff

    Reviewed April 8, 2016

    Anthony & Sylvan has good reviews online so we got our free form pool installed by them. I like the pool's shape, the steps and the water feature. I had good interactions with the project manager and their scheduling team. Everything was on time.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed April 5, 2016

    I have a pool with an attached Jacuzzi that has a waterfall going in. It is 16 years old and Anthony & Sylvan were the ones that built it. I looked to see if they did renovations. I then saw the work that they did and it just made sense to use someone like Anthony & Sylvan. I was very satisfied with them the first call around. The woman that I was dealing with laid out the number of days when they would be there. They showed up on a Tuesday morning just as she promised. They took down all the tile work first. She told me the next day there would be another team, and they were there, got the new tile in and prepped the body of the pool. Then they had to wait one day before they could deal with it.

    After we arranged for a meeting, the gentleman showed up to show me what different type of surfaces were available. Since I was also doing tiles around the pool, he brought the samples of different types of tiles. He even had pictures of what color the plaster would look like when it was soaked with water so I got a very good picture of that. He laid everything out right so it was easy to see what all might look like. It was a very easy process and I was very pleased with his recommendations on the type of materials to use and we went forward with it.

    They redid all of the tiles around the pool and in the Jacuzzi and then resurfaced the entire pool on the inside. That entailed taking more of the tiles out. They then prepped the pool, scratched it, put a bonding agent and got it ready for the final coating. I’ve made my pool as a cantilever top, so the coping goes right into the pool. They filled the entire area around the pool with silicone and it really looks beautiful. I changed the tint on the inside. It was white on the inside so it looked bright, and I like that. It’s got some blue stones and it’s very nice.

    So everything was like clockwork. They were there exactly when they said they would be there. They got it done in actually less time than I had anticipated. Even on the last day when they came, the truck showed up with all of the plaster first thing in the morning at 8 o’clock, ready to roll and got it done all in one day. They turned up and wrapped the hoses so that they wouldn’t stain and they helped me fill the pool up.

    It was a surprisingly pleasant experience. Once they set the commitment, they were able to keep it and the work was carried out. The consultant called several times just to make sure that I was happy with everything and that makes a big difference. I was even surprised at the price as it was very, very fair. I was expecting to pay more for the tile and the resurfacing but it was very pleasing to see that it was a good price and was first-class work. I’m very happy with it and I'm exceptionally satisfied with the renovation that was made.

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    Staff

    Reviewed April 2, 2016

    For three years, I've been wanting to have a pool, and I saw Anthony & Sylvan Pools when they had a display set up at the Charlotte Spring Home and Garden show. While we were building our new home, we had interviewed three different pool builders and decided to go with Sylvan. Ray was our project manager, and he was very helpful with the things that we’ve had to deal with. Patty did our scheduling and she was very helpful anytime we had any questions. We got a kidney shaped pool without a spa, and it's 15,000 gallons and 550 square feet.

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    Reviewed March 31, 2016

    I've always had an interest in wanting a pool and would always ask other people, "who built your pool?" and frequently Anthony & Sylvan came up. I had them build me a free form pool with a spa, which is my favorite. The project manager was very receptive to my phone calls and emails, and the one who organized all the different contractors throughout the process. When there are many contractors working on a timeline, I want to make sure that they are there if they say they are going to be there, and they always were. The project manager always got back to me and whenever I had any questions or concerns, I would call him.

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    Punctuality & SpeedStaff

    Reviewed March 31, 2016

    Our project manager and our scheduling team were great. We had a lot of rain during our fall-winter season here in South Carolina, and they worked well to get around all that, trying to keep everything on schedule as much as they could. They've been responsive to get any problems we've had corrected. We've had a couple of problems with the concrete, as well as some drainage issues and some of the grading issues. Both the project manager and the scheduler have been great getting everyone back out to get it corrected and get everything fixed the way it needs to be fixed, so they've done a great job.

    We have a salt water, free-form with a spa attached to it. We like the spa, but we haven't got to use the pool much yet. The hot tub, which has a filter, heats up quickly and works nicely. I like that my two boys are able to go out in the backyard and use our own pool instead of going to our community pool, and having their friends over during the summer a lot. My wife also teaches at school so she and her friends and my boys friends will be able to use the pool and have our backyard as the place where everyone wants to come to.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 31, 2016

    We’ve had a pool at every house we’ve lived in and we had Anthony & Sylvan do a pool for us in Virginia. It’s free-formed with a spa. I like the new colors of the tiles. In the olden days, it seems like all the tiles were very flashy and this is very earth toned and just fits into the yard perfectly. They have an incredible team. The scheduling manager worked with us and everything she scheduled were here on time. Our project manager was excellent. My husband had two things that he felt needed attention and the project manager was out and took care of both problems immediately. Both of them were excellent to work with. One of the district managers called to check on it and we told them how happy we were. I'm looking forward to meeting more of our neighbors and being able to really enjoy summer at our home. Overall, we’ve had a good experience.

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    Sales & MarketingPunctuality & Speed

    Reviewed March 31, 2016

    I have wanted a pool for about five years and I chose Anthony & Sylvan because of their reputation. I have a few friends that had pools built by them and I’ve always seen their advertisements since I was a kid and knew they were a really good pool company. I have them built a very pretty free-form gunite pool that does not have a spa. The color we chose was like a navy blue and it had a very natural look to it.

    Every interaction I had with anybody surrounding Anthony & Sylvan was positive. They were on time and nothing was ever delayed. The weather had to cooperate and it did. Everything they said they were going to do, they delivered in a really timely manner, ending up having the pool finished ahead of schedule. I haven’t had an opportunity to swim in it yet because it wasn’t done until the season was going to change. But I just love the way that it transformed the space and made the whole area look a lot larger. I like the free-form shape, making it look like a pond back there. I had a wonderful experience with them and I would totally recommend them to anyone.

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    Punctuality & SpeedStaff

    Reviewed March 31, 2016

    We've had pools in the past and we decided that we would put one in the house we’re living in now. This would be our third pool. Anthony & Sylvan has been in business for a long time and I’ve seen their name around forever. They have a location that’s near our house and it was convenient to go into their storefront to discuss with them what our desire was and what they could fulfill. We got the free-form pool from them, and I like the size, which is not very large. It’s considered a cocktail pool. We can swim laps in it, but it doesn’t take up our entire yard. It’s not overly cumbersome to maintain and does not take a lot of time.

    Anthony & Sylvan was the best of all the pool companies we've ever worked with. My wife first dealt with a lady who was marvelous. We also knew where everybody was on every day and when they were going to be here. If they were going to run late or if there was a weather delay that put them back, they constantly kept us up-to-date with the status of what the next project or the next process would be. We were also able to design the pool around the existing landscaping and not tear it up. That’s one of the good things about Anthony & Sylvan. They did a real good job taking care of the stuff that was close to the pool. We didn’t lose anything. It was self-designed with the help of their sales rep. We did not have any easement issues where we put this pool, nor did we have any overhead power issues. It fit exactly where we wanted it. We made the design to match the backdoors on the house, to come out the way we wanted it to.

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    Customer ServiceStaff

    Reviewed March 31, 2016

    Anthony & Sylvan did for us a fresh water pool with no spa. It got some curves to it, a deep and shallow end, and it’s got a diving board. It was finished sometime in October and we really haven’t had the chance to use it yet because the weather hasn’t been right. But we’re getting into that season and we're honestly looking forward to using it. Their staff were fairly attentive to our needs. When we had questions, they were good to respond. They seem to do a good job. We were pleased with everything. Hopefully, it’s relaxing and that my wife and grandkids would enjoy it. We're just waiting for summertime to get here where we can spend some time with it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 31, 2016

    Anthony & Sylvan was recommended by some of our neighbors we've talked to who have pools. Of all the people who had talked to us, we were most comfortable with them and the answers they provided us. Our pool is a free-form with small water feature. It’s not a diving pool. Every interaction we had with them was amazing. If we have questions, it weren’t during scheduled meetings. They would get them to us quickly, either via email, text or call. They always knew what the next step would be.

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    Staff

    Reviewed March 31, 2016

    My brother works for a pool chemical company and they are Anthony & Sylvan's exclusive supplier, and that's what attracted me to them. Also, I was impressed that it was a company with a long standing history in the pool business - a leading regional pool installer, full service, soup to nuts and would stand by their product. Not all companies are like that. We were very much novices in the pool construction process, and our sales representative was extremely patient with us and taught us the very basics of pool design and pool ownership. He helped us decide on materials and design that met our needs and fit our budget.

    We were limited by setback zoning issues with our property, so we have a standard 16x32 rectangular pool with a nice granite looking interior, a large sun ledge that can accommodate two chairs. The pool is a focal point for our vacation home and it's in a beautiful location overlooking the Chesapeake Bay, so I'm sure we're looking forward to spending many hours in the pool, enjoying the sights, the company, the relaxation and refreshment. Overall, they were very professional, responsive and patient.

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    Staff

    Reviewed March 25, 2016

    We had been wanting a pool for about six months now so when we heard about Anthony & Sylvan Pools from neighbors who had signed up with them, we decided to have them come in to give us an estimate, along with some other companies that we were interested in. We then decided to get a rectangular-shaped pool from them. We wanted to get a very contemporary look to it, which we did. We like that it reflects a very modern look that's very up-to-date.

    We were very happy, particularly with the designer, Bob. He came up with a design that very much reflected what we had in mind and wanted. We have been through a couple of other companies but they didn't quite come up with a design as nice as this one from Anthony & Sylvan. They were very good in keeping us informed about what they were doing so we're very happy with the process. We look forward to using, relaxing in and enjoying the pool.

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    Punctuality & SpeedStaff

    Reviewed March 25, 2016

    I've wanted a pool for two years and got one from Anthony & Sylvan because of the knowledge level, price, and since they had what we were looking for in the design. My pool is free form and has a spa. I like the shape and size of the spa. Everything was great and timely with the project manager and scheduling team, and they were very communicative.

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    Customer ServiceStaff

    Reviewed March 21, 2016

    I've wanted a pool all my life. Anthony & Sylvan were competitive with their rate and had good ratings so I got a basic square, non-heated pool from them. My neighbor was going through them at that time, too. I like that it’s mine and they did the depth that I wanted them to do which is six feet. Everything was dealt with the project manager who was good. I had a lot of emails with him and he addressed all my concerns and questions. He was there for anything that came up. I'm looking forward to getting in my pool to cool off.

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    Staff

    Reviewed March 21, 2016

    I've had a pool for over 20 years in my previous house. It's important to me to have so when I moved to a new house, I had one put in within six months of buying it. I did internet searches - ratings and reviews and that made me go with Anthony & Sylvan. I got a geometric pool from them. I like that the pool's got the cleaning pop-ups which work very well with minimal maintenance and I also like its waterfall feature. The project manager was always in contact with me which was nice. He let me know what was going on and what was the plan for the next time he was going to be at the house.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 19, 2016

    Anthony & Sylvan worked hard with us to get our chlorine and ozone, free-form pool in our very narrow backyard. It was finished in November. It's a nice place to relax outside and the kids get some exercise. They spend more time in it than I do. Steve, the project manager, was good and always on top of it. They finished right when they said they would be done. They had people out here everyday except when it rained and got done on time. They also responded when we had issues It's been exactly what we expected. The pool is a great place to have friends over and not be sitting around the house, especially during summertime, they've got things to do.

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    Punctuality & SpeedStaff

    Reviewed March 18, 2016

    Our pool from Anthony & Sylvan is geometric. It's a saltwater system and has Pebble Tec for the surface. We have a few hundred square feet of paver stones around it. During installation, we were in touch with their team frequently. Patty was very good about keeping us on top of when various jobs were going to be on site and what the next stage was and how long it would be. She worked with us on our schedule. The project manager was on site very frequently. Checked with our satisfaction, took pictures, double checked the work that had been done, and followed up after the completion of the install. We had an issue with the robot vacuum cleaners, and he came out and checked it. Actually fixed it himself. The guy that came out for pool school was also very helpful. Taught us everything we needed to know and then came out a second time to make sure we remembered it all.

    The best part of the pool is the waterfall feature that we had put in. My daughter's already in it even though the water's in the 60s. She's not waiting for it to warm up. My son is an indoor kind of kid, but he comes out to play in the pool and help clean it. It's the only thing we found to get them out of the house and in the sunlight. It's the central focal point to the family.

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    Staff

    Reviewed March 18, 2016

    Anthony & Sylvan was recommended to us through the builder of our custom home. We chose them after doing some research on the internet and talking with other folks that has built pools with them. Our pool is a free-form that was designed to fit the design of our house and our backyard. It's a very refreshing way to live in South Carolina, and it's quite warm here so it's nice to be able to walk out of our backyard, and go right in and enjoy it. It goes from three feet to eight feet so it offers a little something for everyone in our family. We had many interactions with the staff both via email and telephone. They were very confident when they were designing our pool. The project management team was very thorough and communicated very well with us throughout the whole process.

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    Staff

    Reviewed March 17, 2016

    I bought a house with a pool. We looked on the internet for companies to potentially interview and Anthony & Sylvan came up as somebody with name recognition. They had some good reviews and we interviewed them. The design consultant who came was very knowledgeable and knew what he was talking about. He gave us a bunch of options that we considered and picked the one that we liked. Now the pool is functioning more like a new one. It's prettier and better than it was before.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 13, 2016

    We've wanted a pool for six years. My wife and I were researching all kinds of pool companies and we went with the best reviews, so we went with Anthony & Sylvan. We like the color and shape of our pool. We like that it seems bigger than it actually is, like it's an 18,000 gallon, but it's nice and deep. All the workers that came were good and cleaned up nicely. For the most part, everything went very smoothly. The schedulers were good. Every time we need to get a hold of them, they would get to us. The project manager was good too, for the most part. Any question we had, they made time to come out.

    The only thing is that we wished things were explained to us a little more clearly. From our house looking out toward the fence, we look at our pool. Most pools would have a retaining wall. When they told us where they were going to put the pool, they said, "After the landscape, it would be fine." I figured landscape in general, like a yard landscape. But when they dug the pool, we realized that they dug out eight inches from the height of our ground on the backside to level it out. It's something that wasn't explained in the beginning part of it and everything was in a rush. We were trying to figure out what to do and by the time we figured it out, they were already coming with steel to lay down and get ready for the concrete. Things went so fast, we didn't have time to stop them.

    By the time they came to the pool's new retaining wall, they're adding up $1500 dollars. They told me, "You have to pay outright right then because your loan was already approved." By the time they gave us the price quote, two days later, they're already pouring concrete. What should have happened is that they should have called me and we should have stopped everything at that point after we figured out what to do. By then it was already too late. We've already been landscaping around the pool and we had to go around the retaining wall. We made it through landscaping and the retaining wall, but it cost more money. It went in a different direction than what we were wanting.

    I'd still recommend Anthony & Sylvan. My kids are dying to get into the pool. My daughter got in it already even though it's freezing cold. It's a nice patio space we have out there. When they laid out the patio, they thought there was enough space, but I said I want it bigger. That's why they were very happy to come out and redo that, and added about 200+ square feet of more patio and concrete around the pool, and that was nice. I'd love to be able to be in that pool, enjoy it with the family, friends can come over, and have everybody out.

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    Reviewed March 13, 2016

    I've had my swimming pool for about 24 years so I wanted it renovated, and since Anthony & Sylvan has a local retail shop about three miles from my home, we did the pool renovation through them last spring. I had a brief talk with their design consultant and we agreed on the stonework and the tile and grout coloring. We also picked out the colors and the single tile placement on the steps.

    I’m satisfied with the materials that we picked for the coping, which is this cool-to-touch, mix of a white with light cuttings. I love the coping and the white stone that’s on top of it is lovely. It helps get rid of that concrete pad look to it because I went cheap and got a concrete pad, and so I got to fix this concrete pad around them. The new surface that they put inside the pool smooths it out, and it looks great. Everything is smoothed out perfectly. The tile around the top of the pool is lovely and up to date, so it’s a big change.

    Now, the thing is I had major cracks from settling because the area where the pool was put in was a dumping ground for the neighborhood. We had to fill in a lot of rocks underneath that area. We knew there was gonna be settling, and there was settling, and I had some major cracks after 20-something years. We didn’t have any leakage but they were just really visible cracks that traversed the whole pool. So these guys got in there and used saws to put this V-cut along all of the major cracks in there, filled them in with a special mixture of concrete cement or gunite. They did a stunning job at it. The area around the skimmer was done crappy to begin with but the way they did the coping on top of the skimmer area was a much better job, much more sturdy and reliable. They worked on it and I’m just absolutely delighted with it.

    The only issue I had with the team was them backing the truck up. I’ve got a nice concrete patch that enabled them to pull the back of the truck with the materials and allowed them to wheelbarrow everything to the pool area. Once the materials were on the ground, the pool guys went to work on the pool. I asked them to stack the old coping, which was a flagstone, and they carefully stacked that flagstone for me in an area off to the side so that I could reuse that for some earth and patio work. So I was pleased with that. Overall, I’d recommend Anthony & Sylvan.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 11, 2016

    We picked the house that we bought with the intention of putting up the pool in. I usually prefer to shop and stay local, but due to our backyard having a slope, I wanted to have a pool company that has been around for a while and in which I feel confident, in case I had trouble with my pool later on. So I ended up choosing Anthony & Sylvan.

    Originally, we talked about having a rectangular pool but then as our designer looked into us, he came up with two different possible plans. One was rectangular with a spa and then the other one had some rounded edges so that the corners closer to the house are right angles, and those away from the house are curves. It's a little bit of both, which I thought was nice because it was specific to what would fit in our yard. Our pool has a spa and a water features, which I particularly like. I wasn’t sure what stones I wanted until we looked around and with their help, we picked out the color that was really pretty. Also, I didn’t speak a lot with our project manager. Instead, I elected to email to the person that he spoke with. I did that so things will be clear and I could refer back to my emails, instead of trying to think about what I had said. I always receive an email response within 24 hours even on the weekends, and I was really impressed.

    In our neighborhood, there are several of my neighbors who put up pools through some local companies. The work on my pool was steady and consistent and the workers were always at my house within the time frame, plus or minus a couple of days, that I was told by Anthony & Sylvan that they would be there. I can’t say that for the other pools that I watch being constructed in my neighborhood. There’ll be days or weeks of inactivity. I was very pleased that the scheduler would tell me what's gonna happen on that week. So I wasn't surprised when nothing happened, and I was very pleased with that. That is a big concern and that’s one of the primary things that I talk about when I share with other people about my experience because that seems to be an issue with people getting their pools built.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 10, 2016

    We’ve been wanting to have a pool for the past three years, and a friend of ours had a pool that was installed by Anthony & Sylvan so it was one of the pool builders that I decided to get a call from for an estimate. We got a free-form pool but we didn’t get to use it much last year because it was finished towards the end of the season. This summer, we’ll get a lot more ease out of it. We enjoy relaxing in it. Our interactions with our project manager and the scheduling team were all great. If we had anything come out, we call. If we didn’t get them when we call, we leave a message and they’ll get back to us promptly. We didn’t have any trouble at all.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 6, 2016

    I told one of my teenage children about getting a new pool and she got very excited. Then I told her to research on pool builders, and she found Anthony & Sylvan. It’s a snap decision. We filled out the contact information on the internet and they called us the same as we inquired, which happened to be the 4th of July and it's very surprising that they would be working on that day.

    My project manager, Dan, was wonderful. I could call him up on anything that I needed and if I had to leave him a message, he'd call me back right away. If I e-mailed him, he e-mailed me back very quickly. When they filled the pool with water, apparently, one of the valves was open and nobody knew it. I didn’t know how to fix that issue and I called him. We were away at a school function and when we got home there was a note from the gentleman that filled the pool with water. I called Dan around 9:00 at night and left him a voicemail. He called me back within ten minutes and at 10:00 at night, I’m out at my pool controls with a flashlight and he’s telling me how to fix the problem. That is excellent customer service. Not everybody’s gonna call somebody back that late and walk through on how to stop the pool from draining itself when we just got it filled with water.

    We got a free form and it does a have spa, and we haven't gotten to swim in our pool yet because it wasn’t completed until October. We only got to look at it with the nice, crisp, blue water. Then we used our spa until December and we have really enjoyed it. My daughter is a competitive gymnast. We would get home at about 6:00 in the evening and I would turn it on and have it heat up while I was going to get her. We'd chill out, get in the spa, relax there for an hour or so, then go in and have dinner and it was really nice.

    Now we’re looking forward to having it opened again. If the weather holds and it doesn’t rain or snow, it’s supposed to be opened at the end of March. We're also looking forward to getting back in the spa. When it warms up, I know my kids want to get it the pool for the first time. We’re looking forward to being able to use it this year.

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    Customer ServiceStaff

    Reviewed March 5, 2016

    We met with three pools companies and gave them an idea of what we wanted and had them design a pool for us and come back with a quote. All three companies came back with a quote but we picked Anthony & Sylvan based on the design, the price, and also the sales rep. Our pool made by them is a concrete kidney-shaped pool with a small waterfalls. It does not have a hot tub and it’s not saltwater because we had travertine as a decking and they recommended the saltwater might damage the travertine over time. I like the way it looks and the way it fits in the backyard. We haven’t had the chance to swim in it yet but we’re very happy that it looks great and it stayed within budget. We look forward to using it with the family.

    Ray, the project manager, was very good and friendly. He came by almost every day and took a picture and gave us a status. We did run into an issue with weather because of a lot of rain. It backed us up a bit but they kept us well-informed on what was going on and the woman did a nice job with scheduling. She would send me an email and also followed up with a call. I’ve already recommended Anthony & Sylvan to a couple of families in the neighborhood.

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    Staff

    Reviewed March 5, 2016

    Anthony & Sylvan built the pool for its original owner and it is about ten years now. I recently had it renovated. We discussed the whole thing with Anthony & Sylvan, agreed on the color and design, and they did the replaster. The rep was great. She emailed me somewhat regularly to go over what was going to happen and how it was going to happen. She was very helpful as well as the guy that I originally met with.

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    Staff

    Reviewed March 5, 2016

    We chose Anthony & Sylvan because they seemed to have a good reputation from everybody that we talked to. We had them do a pool with a spa. I was in contact with the project manager quite a bit throughout the whole process and I was very informed of what was happening. I liked the way the pebble texture came out and the overall design. It really exceeded my expectations on the shape and the way the pool sits in the yard.

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    Sales & MarketingStaff

    Reviewed March 5, 2016

    Our pool from Anthony & Sylvan is free-form. I haven't used it yet because it was almost winter time when we had it put in. I chose Anthony & Sylvan because initially, I felt most comfortable with their product upfront with the sales guy. Their project manager was okay. However he would randomly show up and not give us any notice. We'd also get an email after the fact that he's been here and he knows we had some questions. He knew I was home but he won't be as communicative as I would have liked.

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    Reviewed March 5, 2016

    I wanted a pool with the construction of my brand new home. Anthony and Sylvan was builder-recommended and was the only company that would do an escrow holdback for the pool to be built so I went with them and got the free-form with a spa. They did everything I asked for and incorporated my design - they did an initial design and I made some changes. So we have a higher backsplash on the back edge of the pool waterfall and the spa waterfall. I also talked with the project manager, Skye, daily especially during their site checking. He emailed me every day with pictures and status even though I've seen them. He'd still tell me what was going on every day.

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    Customer ServiceStaff

    Reviewed Feb. 26, 2016

    My Anthony & Sylvan pool got turned on sometime in September and it was pretty cool. So far, I’ve enjoyed the spa and the waterfall. It’s wonderful having that out in my backyard. But the project manager that I got in the beginning was hard to get in touch with and didn’t return calls really well. I didn’t have that good of an experience with him but it was right towards the end that was wonderful. The salesman and the girl that did the scheduling were here 24/7. They got back with me with anything. I never felt sitting there with questions and couldn’t get answers. The day it snowed, the project manager we ended up with texted me and said to send him pictures of the pool in the snow. I thought that was very sweet. He was really good.

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    Customer Service

    Reviewed Feb. 26, 2016

    I've wanted a pool for a couple of years before we finally decided to purchase it. Anthony & Sylvan has been building pools in our area for a long time. In fact, one of their parent companies built my grandparents' pool 30 or so years ago. And so they're one of the companies we knew we wanted to get an estimate from in the beginning. The pool we got from them was both geometric and free-form. Our yard is narrow so they had it customized to the shape of the yard. It does have a spa and a tanning ledge and the spa is our favorite.

    We designed a larger spa because we figured we'd be using that year-round and we'll have friends over to enjoy it with us. The original project manager had some health issues and so he was struggling to keep up with the project. But Anthony & Sylvan assigned a different project manager about halfway through and their customer service got much better at that point. However, some of the steps along the way had to be micromanaged by us. Nevertheless, we're very happy with the final product.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 21, 2016

    I've wanted a pool for about a year. Then I heard about Anthony & Sylvan through my dad. We both were doing research on some companies, had spoken to a design person and I decided to go ahead and give them a shot to get an estimate from and ended up deciding to go with Anthony & Sylvan after speaking with the our design gentleman. We have a geometric pool with a raised spa, with three waterfalls attached and a couple of back jets. It looks pretty cool. When they first started building the pool, we had some positive interactions. Everybody was particularly with the schedulers. They were really on-time and accurate, getting everything scheduled and good to go.

    Our project manager was real solid as well. If we had any issues, he was on top of it. However, towards the end, when things were starting to wrap up, I lost communications with him and didn't hear from him as much to work out the closing of the project. But once we got a few things squared away, it's almost completed to our satisfaction.

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    CoverageStaff

    Reviewed Feb. 21, 2016

    My wife took a bad fall and the doctor said that in order for her to heal properly she needs to have the asset of a pool. It's a necessity. We have a lap pool made by Anthony & Sylvan. It's about 10 by 36 and got steps that go on it. There's a small patio that surrounds it. It was done in a very pristine way. Follow-up, all the way down to the details of cleaning up a couple of spots to cover out some overspray from the gunite, this company's a top-shelf company. All the interactions with the people were extremely professional. From getting the whole dug to getting the rebar blade, they have an excellent team. The subcontractors are very polite. Jeff and Jason were reliable, professional and exceptional from the time they laid down the proposal to the negotiation. They consider the environment, my house and my property.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2016

    My wife wanted a pool for about 10 years. Anthony & Sylvan is very reputable and I saw them on the internet as one of the primary builders in Virginia so I chose them. We had multiple interactions with the project manager and the scheduling team throughout the process. Even when it was perceived that there was a little delay, the project manager was very responsive to our calls and addressed any concerns immediately. My favorite about the pool is the quality of the construction and it's easy to maintain with the salt water system. It’s 16 by 40 and 8-foot depth at the deep end and we simply enjoy it very much.

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    Reviewed Feb. 19, 2016

    When Anthony & Sylvan did the construction of the pool, they had several groups responsible for a different aspect of the construction and each one of those groups did a very nice job. Also, the project manager was always easy to get in touch with. I like the pool but my only complaint was the length of time for the construction which started April 29th and we couldn’t use it until after Labor Day. Overall, the pool really adds to the outside and there’s a pretty patio around it so it looks very inviting.

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    Punctuality & SpeedStaff

    Reviewed Feb. 14, 2016

    Prior to getting the pool, we had been thinking about it for about three or four years. We did some research and looked around at a couple of different pool providers. After meeting with Anthony & Sylvan, we ultimately felt that they were the best fit for us. Everyone involved from the start of the process to the finish, especially the project manager, was extremely professional and timely in manner. They exceeded our expectations throughout the whole project. The pool we got from them is a free-form and we like its water features. We live in Texas so we're able to enjoy the pool at a large amount of the year, as well as entertaining family and friends. I have already recommended Anthony & Sylvan to friends.

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    Customer ServicePriceStaff

    Reviewed Feb. 14, 2016

    My girlfriend has been wanting a pool for several years and we went with Anthony and Sylvan because one of our neighbors down the street had one put in by them and he was happy with it. Their sales rep came out and did a great job explaining and the price was a factor too. It was also in line with what we expected and we were impressed with the warranty on the pool. It was better than anyone else. We got an oasis style pool that has a spa with a spillway and it's nice. It's a smaller one which was what we wanted and it has two water features. However, the initial project manager we were supposed to have for the project left, so we had to use a different one from the north side. He did a great job, though and he communicated well on the phone. But other than that, we're looking forward to entertaining with our pool when family members come for a get-together party in spring, summer and fall.

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    Reviewed Feb. 14, 2016

    My brother referred me to Anthony & Sylvan because he had used them in the past. Our pool that we have them made is rectangle and it does have a spa, a sun deck and fountains. I like that it's a sport pool where the deep end is in the center and shallow one on either side. I’m finding that being real perfect for our family. Not to mention, everything was great from the design experience with Anthony & Sylvan. The design part of it was exceptional. The follow-up also was really good. This will be my first full summer so I’m really looking forward to using it, especially for our parties. It's more of an social pool for us.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 14, 2016

    One of my neighbors and one of my friends had pools installed by Anthony & Sylvan, and we liked the way their pools looked and the amount of time it only took to have them completed, so we got one for us, too. Our pool is free-form with a waterfall, and water heater and cooler. My kids absolutely love it and it keeps them busy. Jeremy, the project manager, was awesome. No matter how many times I called in the day and no matter how stupid the question was, he always called me back promptly and answered them. He was out here for any issues and their team was great to deal with.

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    Staff

    Reviewed Feb. 14, 2016

    I have wanted a pool for about 10 years, and now I have one from Anthony & Sylvan. Their team was very professional, answered all my questions directly and didn't beat around the bush, which I like. If they could do something, they would, but if they couldn't, they would tell me. The pool they installed has some curves to it and our grandchildren liked the little bubblers on it.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Feb. 14, 2016

    All my life I wanted a pool. We called four different pool companies but my neighbor across the street had recently renovated an existing pool and I went over and asked her how she liked the experience. She said that they were so incredibly thorough and if I could put up with the three-hour interview, I'm going to be happy with the product because they really explained in great detail everything every step of the way before they give a price. So we went with Anthony & Sylvan.

    We were in a very small property and when they came they drew it out and it's exactly what I had in mind. I never thought I would get it but they said they can fit it in there. Everything was the way I wanted it. Then they came back and asked me if I wanted to change the color and it was an upgrade. I agreed because I have always wanted Peruvian blue. So now, I’ve got this perfect little piece of heaven in the backyard. I didn't want a deck around it as I want it to look as natural as possible. With the grass, to the curve molding - it's beautiful. Every morning, I get to go out and clean it. And as I’m cleaning it, it's peaceful - it’s just me and the pool. We are in a private road so it's a very private backyard. I get to start the day or I can end it with the pool. I love it.

    The pool was built by a lot of very well coordinated subcontractors and teams. They were very different but what they all have in common is they’re incredibly respectful and they cleaned up after themselves. It’s nice and it’s always amazing how quickly things got done. I'd really recommend them. They were wonderful and I wasn’t easy - I'd call up and say “So when are you coming back? I want this to happen.” But they were always very patient with me.

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    Price

    Reviewed Feb. 14, 2016

    Through the process of elimination, Anthony & Sylvan had the best package for the best price as far as what I wanted so I chose them. I have a rectangle pool. I did a free-form originally and I didn't like it after they drew it on the ground, so we went back to the drawing board. They were more than happy to do that and we went back and re-did the entire form of the pool. In hindsight, it was the best decision because the pool looks beautiful in the backyard. It's great to have something where we can come over and sit around and go in, jump in and do all that. That's great entertainment for my kids. I personally love having a Jacuzzi in my backyard where I can soak my bones. And it looks great since it adds so much to the backyard.

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    PriceStaff

    Reviewed Feb. 14, 2016

    Anthony & Sylvan gave us the price we wanted and the design of the pool that we were interested in. We wanted more swim room where we could swim around and play volleyball. The pool is in our backyard and it's beautiful. They finished the patio out beautifully. We have a place to cool off and can get in it whenever we want to. Anthony & Sylvan's staff was awesome. They kept us informed of what things are going to be done and when they are going to be done. It took a little bit longer than we were anticipating but it was going into winter anyway so it wasn't a big deal.

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    Staff

    Reviewed Feb. 14, 2016

    The project manager, scheduling team, as well as the salesman from Anthony & Sylvan were great. We love everything about our pool. It's low maintenance so we don't have to do a lot with it, and it turned out really good. We're ready for the summer.

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    Punctuality & SpeedStaff

    Reviewed Feb. 14, 2016

    I got the rectangular pool from Anthony & Sylvan because I wanted a contemporary one. All our discussions with their team went very well. They did their best because we had a lot of rain. They went out of their way to get the project done on time. I look forward to spending time with the kids in the backyard.

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    Reviewed Feb. 14, 2016

    We moved in to our new home in Virginia and we're used to having a pool so we wanted one. Our option was Anthony & Sylvan as some of the pools in our old neighborhood in PA used them to build theirs. For an in ground pool, they were the same as the most reputable company. Our pool is free-form and has a spa. I enjoy being able to spend our outside time for some gatherings and having people over and having a place to swim.

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    Customer ServicePrice

    Reviewed Feb. 14, 2016

    I decided to use Anthony & Sylvan after knowing people who had it and was very satisfied with the company and the pricing. My pool is like kidney-shaped, has a spa, and is heated. I always look forward to playing, swimming, and exercising in the water, and having my grandchildren in it. I’ve always wanted a pool even as a young child.

    Doug, whom I signed the contract with, was very helpful. At any time if I had a question, I could call him. Jeremy was the one who was on-site who came to make sure things were in order and it's the same with him. If I couldn't get them, they would call me back in a timely manner. I was very satisfied with them both. I would recommend Anthony & Sylvan most definitely.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2016

    Anthony & Sylvan was referred to us by someone, and we got a quote from a number of different pool companies and we liked them. I like our pool's size, and the way it was fit in the landscape was nice. The project manager and scheduling team were very responsive. They came on a regular basis and kept me up to date on everything. Whenever we had a problem, they were quick to respond and fix the problem.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2016

    We knew friends and relatives who had used Anthony & Sylvan in the past. Ours is a free-formed, oasis-style pool, and we absolutely love it. It's 16x32 feet and we like the design. I enjoy not to have to go anywhere and able to just sit in the backyard, kick back and relax. We did get to use it a little last year. The pool was done late but we're opening it in April this year so we'll have a full season of use out of it. Everybody that has come and seen it has just been wowed and part of that was the landscaping and some of the features we put on it.

    I'm satisfied with the whole process. Everybody we dealt with was phenomenal. Our project manager Frank was very realistic, honest and upfront with us with our timeline since Day 1. We had a wedding planned and we did not want pool construction going on at the same time we were getting close to the wedding. Every date we were given was met or beat. They told us exactly the way it was going to be and we we're cutting it very close but we then came in when it was supposed to. Any phone call or email for Frank was immediately followed up on. Whatever our question or concern was, he took care of it.

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    Staff

    Reviewed Feb. 14, 2016

    My pool from Anthony & Sylvan is a free form with saltwater and waterfall system. I like its size, shape, and appearance. The waterfall is great. I had two different project managers. I dealt mostly with the second guy and most of the works have been done under him. He was awesome and did a great job. When I had problems, he jumped in and made things happen. I was impressed with him. Their team was responsive. Things got done very synchronized and there were no surprises.

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    Customer ServiceStaff

    Reviewed Feb. 14, 2016

    My brother-in-law and sister-in-law had a pool put in by Anthony & Sylvan two years previously from mine and I heard good things. I didn't one want a pool for a long time because I've taught swimming and I was in the sun all the time. Then I decided I wanted one as I'm enjoying it again. The guy who sold it to us had the geometric shape figured out and we have it positioned perfectly from the front porch from our barn. It has a waterfall. I told our salesman Bill that I wanted to be able to swim laps. He said that it was a good lap pool, and that it was three and a half feet deep in the shallow and five or five and a half feet in the deep.

    Our project manager, Paul, was very good. He answered our questions whenever we had one. When he's working all day and wasn't available, he calls me right back. I'm talking to Belinda more because she was more available. They're very sweet people. If for some reason I had to hang up, they always call me back. We didn't get it until September so I didn't get to enjoy it too much before winter came. But I can hardly wait to have people. We do have people stop by and have parties and step outside where our barn is and our pool. I like being in the pool because I can be in it all day long swimming laps.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 14, 2016

    My husband has wanted a pool for a long time so we looked in the advertisements and the internet, and decided to talk to three different representatives. They came to the house and we found that the one from Anthony & Sylvan was the most informative. He actually went into our yard and placed the stakes to show us what the pool would look like and how it would be angled. It was really easy to visualize where it would be placed. Everybody from that company has been completely informative. I can call any of their representatives, ask them a question and they always get back with me right away. They took the time to talk to me. They worked really, really hard and got it done a week ahead of schedule and everything that they’ve promised, they have followed through. I was having a stag party and people in my family were flying in for the grand opening.

    Our pool is geometric but one of the nicest things that we and everybody likes when they come is they built a natural platform so people that don’t wanna go into the pool and swim can sit in the chairs and put their feet in the water or have a little table there. They don’t even have to be in swimming but yet they’re all part of the pool.

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    Punctuality & SpeedStaff

    Reviewed Feb. 14, 2016

    We had a couple of different pool companies come out and give us estimates. I was happiest with Anthony & Sylvan and they had some good reviews online, so I chose them. Everything went great with our project manager and the scheduling team. It seemed like it took forever at one point, but it's because I was anxious. But the pool was open for the summer so that's what counts.

    Our swimming pool is free-form. It cuts into a hillside which slopes toward the house so there are a couple of retaining walls. It's an engineering feat. It's amazing that they were able to get it into our yard because it's a slope. It looks beautiful, just the right size. I like the waterfall on it and the natural stone that they used on the facing and on the retaining wall. I also like that it has a longer, shallow end than what I grew up with, so that there's more places to play for volleyball. Once my kids started swimming in our own pool their skills really improved. I like that they're learning how to swim.

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    Reviewed Feb. 11, 2016

    My wife and I had an inground pool installed by Anthony & Sylvan Pools at our home in early summer 2015. The entire process was first-rate from start to finish. We are very pleased with our new pool and anxiously await warmer weather. I would recommend Anthony Sylvan Pools to anyone. I'm sure they'll be just as pleased as we've been.

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    Customer Service

    Reviewed Feb. 10, 2016

    We have been writing to your co. for several months now, and to this date no one from Head Office has contacted us to face the facts of the repair work that we feel your co. is committed to providing under its LIFETIME WARRANTY. We keep getting the runaround, no answers, no plan of action, etc. etc. We followed your instructions to the letter: We obtained a specialist's technical report, with the company you instructed us to contact, and they certified (as we knew all along) that the pool shell is cracked and defective. We are still awaiting your answer as to the bigger question of when will A&S send their technicians to repair our pool.

    I am truly perplexed that in today's age of full transparency and social media, that a co. such as Anthony and S. chooses to treat their paying customers this way! In light of all of the above facts, we are proceeding to file claims with the State of Florida Attorney General's office and also in your state of PA., with either the AG's office and/or the Consumer Protection Office. We will continue to pursue this matter by whatever additional means we are advised to take.

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    Response from Anthony & Sylvan Pools

    Thank you very much for sharing these concerns with us. We have located your account and will be contacting you shortly to better understand your experience and to work with you to try to find a positive resolution.

    Resolved outside ConsumerAffairs
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    Punctuality & SpeedStaff

    Reviewed Feb. 7, 2016

    My wife and I have been married for two years and we have talked about having a pool ever since. Then a friend highly recommended us Anthony and Sylvan over a pool party. So we had a free-form pool, more of a sports pool, 3x6 feet. My favorite about the pool is the peacefulness, serenity, location and the ability of our designer to basically put everything that we asked for. Everything that was in our minds on paper and then ultimately, our contractor's, was made into a reality. It was like talking to a friend when I talk to the project manager. Anything that we needed and wanted was quickly and easily taken care of. They couldn't be more helpful.

    Our kids, thoroughly enjoyed it last spring. We were finishing up the landscaping ourselves on it last summer. So this summer, I'm looking forward to a little bit more of the peacefulness myself. But they definitely produced what we expected from it. I can't be upset about anyone part of it. It's exactly what we wanted. Its our own little piece of paradise. I can say that, for sure.

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    Punctuality & SpeedStaff

    Reviewed Feb. 7, 2016

    Our pool made by Anthony & Sylvan is free form and it’s a nice pool. I like the way it’s designed. Everything about it is what we wanted. It's good for relaxation. The project manager and scheduling team of Anthony & Sylvan were all very good. When we first met the salesman he was very helpful. He came out several times and helped us locate the pool and design it with Jeff. And with all the scheduling, they were pretty good on their timing and everything they did. We were very happy with the whole process. I have recommended them.

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    Staff

    Reviewed Feb. 7, 2016

    Anthony & Sylvan had the best comments and testimonials, including the Better Business Bureau and ConsumerAffairs. Our project manager was great, very informative, always in touch and constantly sending me updates and pictures. I have a six year old and he really enjoys the water. That was my main reason for getting it. The pool is a free form with spa and chlorine system sanitation. Having the pool makes us look forward to the outdoor family fun, the aspect of it being able to just to take a dip with the family and hang out in the backyard. Basically, it's been a lot of fun at home.

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    Staff

    Reviewed Feb. 7, 2016

    I have a swimming pool which was built by B&B Pools, but for the renovation, I went with Anthony & Sylvan because they had local offices. The design consultant was helpful in helping us choose the renovation. Remodeling was done on the interior, which was plastered and retiled. I had some miscommunication with the scheduling team in the beginning but they seemed better as time went on. We like the look of the pool very much and found that changing the type of interior finish seemed to increase the temperature in the pool. We've had the pool for 20 years, and even though we've had much hotter summers over the past 20 years, it's never been as warm as this past summer. The increase in pool water temperature was unusual but turned out to be a pleasant surprise.

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    Staff

    Reviewed Feb. 6, 2016

    A friend of mine said Anthony & Sylvan were the best so, I went with them. They built the pool which is now, already 14 years old. The renovation design consultant initially met me. We've had a couple of conversations over the phone and then he met us at the house. And then, he was able to walk us through the process, gave us some recommendations on what to do, how re-design or how to re-plaster an old pool, walked us through a lot of what I would call different actions that we have.

    And then he showed us a couple of different samples and then gave us both. And then finally, we made the decision to renovate the pool and went ahead and choose Anthony & Sylvan again. And on the day before the day of the work, he came back out and gave us some recommendations again and he talked us through the process and we gave him a deposit. We had the entire pool re-plastered. Now the newly renovated pool looks beautiful and great.

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    Customer ServiceStaff

    Reviewed Feb. 2, 2016

    My wife and I had gone online and looked at different pool companies in our area. After doing different research and getting a few different testimonials from some other individuals that Anthony & Sylvan had given us, we felt more comfortable with them overall. We chose them because of their credibility compared to the other pool companies that we saw.

    The project manager and scheduling team were always very professional and very good at explaining anything that my wife and I might have a challenge or concern with. If we had anything that was uncertain and we'd ask, within the hour or the same day, they would always call back and let us know or explain the process or share concerns. And if there was anything that was actually legit of a concern, they would come out within the next day, look at it, and let us know if it's typical or something that needed to be addressed.

    I grew up with a pool and once my wife and I got married, it was always a goal of us trying to get one. Now that we have one, the entire family can use the pool on any given time, where we all have a different unique area. For example, we have a sun bench where our youngest can hang out on there and we have a deep end where the little older one that can swim better can be down in that area. My wife and I can also relax on a small spa jet bench which works out really nice for our family to enjoy it all the time.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2016

    We got estimates from two companies and chose Anthony & Sylvan because they got back to us and we now have a rectangular pool done by them. I like the blue stones around it. We got very comfortable calling and talking to the project manager and the scheduling team. They addressed any issues we had and it was a very smooth process. They got back to me regularly.

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    Staff

    Reviewed Jan. 31, 2016

    A neighbor recommended Anthony & Sylvan and we had them do a 35 by 18 feet rectangular pool. All my interactions with their people have been very positive. The kids really enjoy the pool in the summertime.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 31, 2016

    Our swimming pool is 28 years old and was built by Anthony & Sylvan. They were the one who put the original pool in and I was very happy with it so I wanted to go with them again for the renovation. The renovation design consultant was phenomenal. I had a problem at one point then I called him and he had called me right back and got right on it. He went way and above board for anything that he had to do. For the remodel, we ripped out the whole plastering and the tile work. The team was very precise in the time that they were coming and they were here when they said they would be and so I was very happy with that. Now, the pool looks so beautiful and it’s like a brand new pool.

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    Staff

    Reviewed Jan. 25, 2016

    We went with Anthony & Sylvan after we have interviewed about six different pool companies. Our pool is a free-form, about 19 by 32 with the raised spa. I love how it looks and the way it fits in our backyard. Their project manager wasn't always the most helpful and knowledgeable. On the other hand, their scheduler did the best he could but what made the whole experience was our salesperson, Aaron. He was awesome.

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    Punctuality & SpeedStaff

    Reviewed Jan. 24, 2016

    I've wanted a pool forever and when we went to a home show, there were lots of different pool companies there so we narrowed it down to three and we chose Anthony & Sylvan. We got a free-form pool that has a tanning ledge and a waterfall. I like that it’s easy to take care of and it’s right there in the backyard for only about thirty steps from the house. I'm looking forward to having people over to use it. In addition, everybody from their project manager to the scheduling team was really, really nice. They did what they said they were going to do and it’s all good. Everything was done pretty much on time despite the weather and other stuff they couldn’t foresee.

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    Staff

    Reviewed Jan. 24, 2016

    Our mountain lake pool was done in 1982 and it was just Anthony then. Tony was the first person we dealt with originally in 1982. He was still with them and he helped us with our renovation. He was very organized, super helpful and everything was handled in one day. We got what we wanted. They tore the whole thing apart, re-plastered it and fixed everything so it looks like brand new and I can't wait until this winter is over.

    The original pump is the only thing that's not new. I'm not going to get rid of it until I absolutely have to. Everything else is perfect. It's sparkling, the water has stayed clean, the plasters smooth and the tiles are put on perfectly. The guys that came were very efficient and did it in three days. They came when they said they would. We would tell anybody not to put any pool in or renovate any pool other than by Anthony & Sylvan. We were very pleased.

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    Staff

    Reviewed Jan. 24, 2016

    We've wanted a pool since we bought our house which was about ten years ago. Anthony and Sylvan was referred to us by some of our friends whose pools were built by them, so we chose them as well. We've had quite a bit of interaction with their project manager and scheduling team, and we got a free-form pool without a spa. We put a tanning ledge, cocktail table, and a waterfall (I love the table and waterfall). Since having it, we've been looking forward to the hot weather and the fact that we redid our backyard, so we have big patio for it and an outdoor kitchen. It makes it nice to have everything in the backyard.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 24, 2016

    I've wanted a pool my whole life and got one from Anthony & Sylvan based only on reviews. It is chlorinated freeform pool, pretty basic, no spa. It fits perfectly in the backyard, maximizing the limited space I have. They built a nice, little kind of a sun deck where you can lay out on the step. They also have sand concrete decking included in the price. One can pick regular decking or sand concrete and others that companies often offer. Their selection was easy. They all included a bunch of different tiles for upgrade. On top of that, their equipment were neat, all are top of the line and an upgrade in any other companies that I've talked to. The project manager would check in and send pictures three to four times a week every time anything new was done. He and the sales guy would get back to me promptly if I had questions. I'm looking forward escaping the heat as it's pretty hot here in the summer.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2016

    I love the outdoors, having friends over and enjoying and spending time at the pool. I wanted one for many years and when I was doing some research on the computer, I came across Anthony & Sylvan. They responded and got back with us through the computer, then I got a new saltwater pool with a spa. We went through about three project managers as we were building the pool and they were all good. We had some miscommunication with the second one and things got delayed on account of that but that was the only problem we’ve had.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 24, 2016

    Anthony & Sylvan built our pool in 2001. We weren't the original homeowners, though. We recently had it tiled and coped. The individual who came to our home was timely and knowledgeable. He described the process, showed us examples and provided good feedback to the initial process. However, the interactions with the people that scheduled and coordinated the pool renovation wasn't the best. I was told they would come on a certain time and they didn't. No one would follow-up to tell me they weren't coming. I would have my pool drained and ready, and it turns out we were pushed off a week. I understand that weather happens, but a follow-up phone call should have been made. Nonetheless, the renovated pool is beautiful. It looks the way we wished for it to and exactly as described. I'd recommend Anthony & Sylvan.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 24, 2016

    Anthony & Sylvan did my earlier pool and I was happy with their work. They were very professional about it. They know exactly what was going to happen and kept us informed every step of the way, and that was important to me. It played out that way again when I purchased my new pool. It is a kidney-shaped pool that's got interesting new features like waterfalls and a little kiddie or a paddle area. The project manager and scheduling team were great. Every time we called and had a question about what was going to happen next, they're always very prompt about getting back to us and giving us the information we needed. Oftentimes even if we didn't call, they would call and let us know what's happening and were always very helpful. We were very happy with everything.

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    Punctuality & SpeedStaff

    Reviewed Jan. 24, 2016

    We had Anthony & Sylvan install our salted pool with a spa. Their project manager and scheduling team were very good and fast at answering anything. I will recommend them.

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    Reviewed Jan. 24, 2016

    My pool is a little about 17 years old and Anthony Sylvan built it. Recently, they did a replaster and I'm very happy with it.

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    Punctuality & SpeedStaff

    Reviewed Jan. 24, 2016

    We've wanted a pool for a few years and I chose Anthony & Sylvan to build it for us because of their quality and price. We have a free-form pool without a spa but with the little kiddie area which is my favorite feature. I enjoy being able to go and swim in our pool any day that we want without having to go somewhere else. Moreover, all our interactions with their team were good. They're quick to get back and very helpful in any situation that I've been in.

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    Staff

    Reviewed Jan. 24, 2016

    I wanted a pool for a long time but it never worked out with our location. We're moving and the house we're buying was a perfect spot to put a pool into. Our neighbor had a Anthony & Sylvan sign up in their front yard which brought us to them. Everyone at Anthony & Sylvan was great to work with. They resolved every issue right away and were very responsive. Our pool is geometric without a spa, but it's convenient and well-built in our backyard. The salesperson also helped add a 7x15 sun shelf for my little boy which is perfect for playing and sun tanning. I look forward to being able to swim whenever we want and being able to cool off in the summer heat of Texas.

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    Staff

    Reviewed Jan. 24, 2016

    Our builder, American West, recommended Anthony and Sylvan to build our pool and we got one from them with a jacuzzi, an infinity waterfall, and a wet deck which are my favorite. It's a very modern contemporary looking pool and it suits all of our needs. We've had it for a year now. It's perfect and we really like it. Their staff also followed up with me every day on how the pool was coming along. They were very communicative with my husband about that so we knew the process was going smoothly and we knew everything that was going on.

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    Customer ServicePriceStaff

    Reviewed Jan. 24, 2016

    Two years ago, we wanted a pool and Anthony & Sylvan offered us the best pool for the best price. We got a freeform pool and I like its waterfall, slim deck and overall size. It's 16,000 gallons and that's a good sized pool for us and our family. They helped us pick the right size that would work for us, that we could maintain and enjoy. The project manager Collin and scheduling team were very responsive. Anytime we called him, he answered right away. He always let me know exactly what was going on and why there were delays if there had to be delays. The scheduler Scott was right on. It was a great experience from start to finish. Having the pool let us spend more time together as a family at home instead of packing up and going somewhere.

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    Customer ServiceStaff

    Reviewed Jan. 24, 2016

    Anthony & Sylvan Pools seemed to be the most knowledgeable with their prices and quickest in response time when we did our research on local pool companies. Our pool is freeform. Although I haven't even been in it yet, I like having a pool in our backyard for easy access and family time. Everybody that I dealt with at Anthony & Sylvan was extremely professional, responsive and skilled at the particular task that person was brought in to do. I would recommend them to a friend.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 24, 2016

    We've had an Anthony & Sylvan pool in the past and we knew that they were a good builder so we had them do our new free form pool. I love that it has a waterfall and they worked with us to incorporate the glow in the dark tiles on it and imprint my wife's design on our swim ledge. It's a custom look. They also checked on us daily, were more proactive than reactive and always getting us updates. They went above and beyond the call of duty to make sure that our pool was completed in a timely fashion and that all the inspections took place. They were awesome and I recommended them to people.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Jan. 24, 2016

    I chose Anthony & Sylvan because they had the best price and the more options for the price. My pool is free form, no spa, and my favorite things about it are the lighting, the automation that I put in it, and the water feature. I had some problems when my pool was first fired up and working with the project manager and making sure he understood that my pool was fully paid and I'm having some problems with my pool. He didn't stop one bit to make sure my pool is completely satisfied and every problem was fixed. However the sales guys Sean kept with me the whole time to make sure that I was taken care of. Sean is hands down, the best salesman for a pool that I've ever worked with.

    I'm getting close to retirement and I live out of the country and having a pool for my wife and I to relax around, and then grand kids come over, we don’t have to go anywhere, we've got the pool back there at the house, it is enjoyable. It is less maintenance that what I originally thought and it's enjoyable to see my whole family enjoy it.

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    PriceStaff

    Reviewed Jan. 24, 2016

    My pool is twenty years old and Anthony & Sylvan built it. I went and got two other estimates from local people for the renovation. I had some refurbishing work done on my pool by a company in town and they ruined the pool. Anthony & Sylvan was the last estimate that I got because I thought they would be the most expensive but they were the least expensive. And the knowledge level was far beyond the other two companies so I chose them.

    The design consultant told us the whole procedure that we'll be going through. I dealt with someone up in Pennsylvania and she was very nice, helpful and courteous. She was the coordinator and she kept things flowing for us real good. The crew they sent in were very professional. They were here when they said they were going to be and did exactly what they said they were going to do. They replastered, re-tiled, and installed a new coping. I'm glad I went with Anthony & Sylvan. They did a great job.

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    Staff

    Reviewed Jan. 24, 2016

    The pool was built in 1981. It's probably one of the first Anthony & Sylvan pools in the area. It's an 18x38 pool with a love seat in the deep end and a spa that’s connected, which is probably 8x5. There’s a wall between the pool and the spa and the water flows over it that I can heat the hot tub by itself if I wanted to. The pool is cute and well maintained. The spa is attractive and people had commented on it over the years. We had a couple other people that got pools because of our pool.

    When we had it renovated, the consultant was very clear and showed us what it would be. We had an event coming up and he said he would try very hard to get it done, which he did, and we appreciate that. He’s good to work with. They did the tile and coating. The guy who did the caulking was very proficient. What was very good was the fact that when they came and did it all, everything was done and cleaned up. There was no evidence that anything had been here. I was very impressed by that because it would have been a tremendous mess. The appearance of the pool improved. It's better than I imagined and we enjoy being out there more.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 24, 2016

    The guy who came to our house from Anthony & Sylvan knows the stuff and we felt comfortable with it, so we chose them for our renovation. Also, they were the ones who initially put our pool in. Their design consultant left us some samples more than once and when I met with him, he gave us his recommendation based on his experience. Then their staff called and told me when they were coming and once they started, it was done quick. They did the coating, the tile and caring the plaster. I paid via credit card and it was handled well. Now our pool looks more modern and it's a whole lot better, that's why I referred them to a cousin of mine.

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2016

    I went to school with a gentleman who has some seniority at the Anthony & Sylvan and when we're thinking about pools, it was the only name we were thinking of because of their national presence and recognition. So we got a concrete chlorine pool and roughly 650 square feet from them. However, getting a pool wasn't something that we were planning. We were just inquiring about it initially, but we decided to pursue it because we live in a community with a pool which has some significant restrictions. Fortunately for us, the experience was very attractive from the salespeople's standpoint and we felt really comfortable with the sales people and then we moved forward.

    The process of purchasing the pool was easy and it wasn't high pressure. The sales manager came over and went through his process. Then my wife, family and I got the chance to think through it. And once we confirmed it, we contacted our sales director. Then that's when he brought in the project manager. The project manager was there the entire way for us and he walked us through the whole process, including the expectations not only from Anthony & Sylvan but also from the customer's side of the equation as well, which was very helpful. And the scheduling department was on point and kept us in tuned to everything. They got it in 30 days from cradle to grave and they caught it on the tail end in time for summer. So now, we're looking forward of having the entire summer with it and to unwind in it. And I really like the way it presents and the convenience of having it right in my backyard.

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    Reviewed Jan. 13, 2016

    I've wanted to have a pool for two years and one of my neighbors recommended Anthony and Sylvan - she had one when she was in her other home. I got the free-form pool with a spa from them. I like the flannels and the waterfalls. Their staff was very pleasant and concerned to make sure that my needs were met and my questions were answered.

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    Reviewed Jan. 11, 2016

    There was a pool going in nearby that looked pretty cool so I called Anthony & Sylvan. The project manager I talked to was great and kept on top of things. There were a few times that they had to slow down because the inspectors weren't available but the project manager came and explained that to us and got that going as fast as he could. The actual project teams that put the pool together were wonderful artisans. Each group knew exactly what they were doing. They were polite, professional and artistic, and they did a beautiful job. There were modifications made to the shape of the pool that I wanted and they did that with no problem.

    I like the pool’s shape, the color and the way it looks in the backyard. Also, I love the way the deep end goes straight down. Having the pool, our grandson learned how to swim in two days. Our granddaughter is a little bit younger so we’re looking forward to getting her to swim this summer. And I enjoy swimming laps and being in the sunshine and having friends over to swim with us.

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    Reviewed Jan. 10, 2016

    We purchased two pools from Anthony & Sylvan -- one for ourselves and one for my son. My son’s neighbor bought one a few years prior and said wonderful things about it. And we're quite comfortable and grateful that we did go with Anthony & Sylvan. My project manager, scheduling person and the other staff were all amazing. However we started the project late because of the permitting in our township. But we’re looking forward in getting a full summer use of the pool.

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    Reviewed Jan. 9, 2016

    I've always wanted a built-in pool, and we have this one with a spa from Anthony & Sylvan Pools. We had contact with a very good project manager named Trevor, who did everything. He always called us back and kept us informed, and he always made good suggestions. We needed somebody we can trust, and he did a good job. Furthermore, this is such a beautiful pool, it's like a little hotel. We love the privacy it brings, and it's not too big. It's for enough people to come over and go in. We like to entertain, and it just makes our backyard beautiful. Also, my husband has a bad back, so the pool is heated and the jets are phenomenal. We love everything about it, my husband adores the pool and he's crazy about it.

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    Reviewed Jan. 6, 2016

    I've been wanting a new pool for a couple of years and my friend's pool was built by Anthony & Sylvan. Their general manager of construction took our job himself and got us the whole way through with our salesperson, who was a lot of help as well. Anytime we had questions or concerns even after the sale was done, he was still around to help us, which was a great thing. Their design team did a great job with the idea and the design of the pool, and they made it come to life. We had a beautiful freeform pool with a raised bond beam, a jacuzzi that overflows into the pool and waterfalls that come out of the walls. I also like the decking. Now, I enjoy sitting outside by the pool in the summer. It makes us use our backyard a lot more than we ever would.

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    Reviewed Jan. 6, 2016

    I moved into the house two years ago, and the house was built in ’53. I was told that the pool was 60 years old and never had work done with it. The man that lived there that I bought the house from did all the work himself. It was a cement pool that was a real mess. I tried to get a couple different people to fix it the summer before and I didn’t want to spend a lot of money. A couple of different places took a lot of money from me and didn’t fix the pool; we couldn’t go in it until August and summer was over early. So this year I wanted to find a company that was going to really fix my pool. Anthony & Sylvan had been sending me letters, and I decided to go with them because of their name. And they came out, talked to me and told me how much everything would cost. They rebuilt the whole pool except for the hole and the cement in it. They drilled and sanded everything over.

    The original guy they sent that came to my house went out, measured and showed me pictures of what it could look like. Anytime I called him, he called me back within a couple of hours and answered all my questions. I wanted to add something; he added it. And then I got a call when it was the beginning of May and they told me they were going to be coming to do my pool, so I was excited. This girl introduced herself on the phone and she became my go-to person. I talked to her every week that I had work done, sometimes two or three times a week, because some of the people that they send out don’t speak English. They’re just here for the job they have to do. So I always had questions and she always never made me wait longer than 12 hours to be called back. And she would call me and tell me when the next thing was scheduled.

    I missed her when I stopped calling her ‘cause she turned me over to somebody else when they finished. Then they started up my pool in time and it worked fine. Whenever I had any questions I would call the main number and asked for Melissa—the person I was dealing with—and if she couldn’t help me, she found someone who could. There were times that I didn’t think we were ever going to be done, and we did, and we enjoyed our pool this summer. And they’re going to open it for me in the spring. It was reasonable enough to sign up for a three-year thing because I’m over 65 and my daughter works two jobs. She’s 35 and had worked in a pool before but never really had to take care of it, and Anthony & Sylvan taught her how to do all that. They came out twice because she didn’t understand how to use these two machines. I have a heat pump and all these other things and she never saw them before. She never had to deal with it.

    It took us two weeks to get the pool watered the right way. We were going to another place, and we should have called Sylvan. But once we called Sylvan, they came over right away and took care of it. They did the cement around the pool and the inner part of the pool. They did pipes and put a heater in. They did the cover. There were no pipes and no drain in this pool, so they suctioned it out. So now we have the drain and we have a system that does everything. I like that my pool is always warm. It's great. I've already recommended Anthony & Sylvan to somebody.

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    Reviewed Jan. 6, 2016

    We have wanted a pool for about five years and when our neighbor had a pool built, we called the Anthony & Sylvan's number off the pool sign to get an estimate. We talked to Dave and he designed the pool we wanted. It was a little out of our price range so he came back with other options, we agreed and we have our free-form pool now and a waterfall. I like the whole design of it - it's the perfect size, got a splash area and steps going down to the pool. It's only six-foot deep, so it's totally safe with our 12-year-old son and his buddies being there.

    I was really impressed with our project manager's (Colin) communication. He kept contact with us all the time, sending us emails, letting us know what was going on. Our pool was delayed in building because we had rain this past spring. Colin called us every day, letting us know they expected the rain to let up and once the rain gets less intense. We had waited for a couple of days for things to dry up and so our pool that was supposed to take 60 days, took almost five months, but no fault to Anthony & Sylvan.

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    Reviewed Jan. 6, 2016

    A friend referred Anthony & Sylvan to us and I got the free form pool from them. It's the standard size that they offer and has a bench inside the pool. My favorite thing about this pool was probably the bench, the recessed steps, as well as the lighting in the pool which is on a timer and changes periodically. Also, it's heated so we can extend the use of the pool. I'm looking forward mostly to having my kid enjoy the pool. We wanted the kids to learn how to swim and the first year of having a pool and seeing them being able to go on it everyday is really great. We don't have to share the pool and go somewhere else to go swimming and then worry about if it's cold or closed. We can use it anytime which I'm happy about the most.

    Furthermore, the project manager was outstanding. He got back to us within at least twenty-four hours; most of the time, it was the same day. He addressed all of our concerns. There was a mishap with the concrete when they were doing the decking, and he addressed that. He came out most of the time and did inspections. He was very involved throughout the entire process, from the initial day all the way to getting a pass inspection as well as with the solar panel that we needed. He was very instrumental and made the process very, very easy to work with.

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    Reviewed Dec. 28, 2015

    My general contractor on a project that included landscaping and the expansion of the house recommended Anthony & Sylvan when I broached the subject of putting a pool on the side yard. This is what Anthony & Sylvan does and they do a lot of it so I didn’t look any further. The pool we had built is rectangular, 13 feet wide by 40 feet long, and it has a spa. As a place for recreation, it's great, and as a place for relaxation, it's beautiful. We have a corner lot and the side yard where the pool is now had always been a space that was not very pleasing to the eye. It had no good sunlight so it was hard to grow things. Now the addition of the pool is almost spectacular. It changed the appearance of the place and it’s pretty to look at.

    And Anthony & Sylvan is a big enterprise. There are a lot of folks involved, and so that was the one thing that made me think about working with others. I like to work with individuals. I’m not a big fan of working with the big, anonymous firm that is subcontracting and sub-subcontracting, and upon meeting with everybody right from the very first time, I felt that we were dealing with a very big company, but that the people were going to be available, consistent and approachable. There won’t be a need to dial a 1-800 number when there's a question or a problem, and get the sound of somebody from halfway around the world speaking over a sappy line who’s never heard of you.

    There was also a very consistent stream of information all along the way of the enterprise. The scheduler and the manager were responsive as well, not necessarily within moments, but not more than a few minutes to an hour. If I send an email or left a phone message, I got an answer. Anthony & Sylvan has been pretty good from start to finish. They're a very big company that exceeded my expectations right to the end.

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    Reviewed Dec. 25, 2015

    We heard about Anthony & Sylvan through a couple of friends and we explored the website and it had good recommendations. They're also a nationwide builder. They built for us a 42 x 20 free form granite pool with diving board. The scheduler was very open in terms of communication, telling me when the next crew is coming up, and what stuff was happening next. It was great but it wasn't a flawless process. We had a couple issues and he's taken care of them except for one but he said he's going to get them back out when we open up the pool again. And now we use the pool for family time. It gives us the chance to get the kids and spend family time as opposed to hanging out inside.

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    Reviewed Dec. 22, 2015

    My parents have had Anthony & Sylvan pools before. I felt most comfortable with them that they are the most professional and have been doing this so long. When dealing with a pool, my sister had a company that ran out of business and she had problems so I wanted to go with what was the most reliable. Anthony & Sylvan was right on top of everything. I live in Fairfax County so it was a bear to get it through zoning and the homeowner's association. But the minute we got those done, they just whipped through and it was amazing how fast they got the pool done.

    My pool is rectangular with a spa and a diving board which I both love. I wanted to swim laps and I had little grandchildren around, so I had a remote built into it. The design around it is really beautiful. I love to swim but unfortunately they finished it right at the end of the year last year, so I didn't use it much. I can't wait till the spring.

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    Reviewed Dec. 15, 2015

    I went with Anthony & Sylvan because of how good the designer is, his experience in the industry and his honest feedback on design. Its architectural design and location are my favorite things about the pool they designed. I'm looking forward to entertain a lot with this pool. The designer was able to show where the deck would end, and the visual aspect and architectural feel of it once it's done. The two managers I worked with were both very accommodating too and they worked around my needs.

    The only part I didn't like was in the package which came with a free opening and a free closing. It was not explained well enough. And scheduling the closing was next to impossible. I could not get anybody to call me back. They handled me as a big business, not personal. It's a very frustrating experience just for the scheduling. I left them a voicemail telling them to call me back or I will not go back with them for the routine maintenance. And then I got a call back right away. It shouldn't have to come to that. But I would still recommend them. It was, overall, a good experience.

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    Reviewed Dec. 15, 2015

    Our freeform pool was worked on by Anthony & Sylvan and we like the design that the engineer came up with. We added the waterfall, which is my favorite. We're happy that it's aesthetically pleasing, fits our backyard very nicely, and the plaster came out nice and smooth. We had it heated and had the salt water feature too. The project manager was wonderful also. He was very much on top of any problem or situation. He would reassure us that everything will be fine. And everything was done as fast as could be expected. I'm looking forward to relaxing and having people over in our backyard; and to use it during those hot July days in New Jersey.

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    Reviewed Dec. 15, 2015

    Our swimming pool was built in 1970's by Anthony & Sylvan Pool. We also got them for our pool renovation because we personally did some looking around and felt that their prices were competitive and they had a lot of experience. Their consultant was reasonable, he's not perfect but quite knowledgeable. So, we had the whole surface renovated. It was re-plastered, re-coated and repaired. Their coordinator told us how it would go and they were completely accurate so we knew when we would expect people to arrive. Four crews were involved with their particular sub-specialties. There were a few minor irritations and errors in what they'd do versus the original plan but we were there to correct them and it was fixed. I never had to paint it again, it did hold up to the temperature and the chlorine that we usually keep it at, and looks really pretty. It's an old pool but it looks like a new pool.

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    Reviewed Dec. 15, 2015

    I love having a pool, it's an interesting place. We love entertaining and enjoying family time in it. We have a freeform with a spill-over spa. I love the spa and the fact that we can enjoy sports in the pool with the whole family. Anthony & Sylvan is excellent. I knew when things were going to happen and when people are going to show up. When I have questions and I called, people returned my telephone calls and gave me answers as to what I should expect.

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    Reviewed Dec. 12, 2015

    My pool is 14 years old and it was done by National Pools. I had it renovated by Anthony & Sylvan. The man that I dealt with was very helpful and the salesperson said they could do it on time when I needed it done, and so I went with them. Tom, the design consultant, was fine and very helpful and showed me samples and pictures and his portfolio. Melissa scheduled and coordinated the renovation. If she didn't answer the phone, she always got back to me. They replastered a new tile and coping. The color of the pool is my favorite.

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    Reviewed Dec. 12, 2015

    We got Anthony & Sylvan to renovate our pool last summer because they were the ones who built it in 1997. They remodeled all of it but the decking and were very thorough and efficient. They explained everything and helped us pick out colors. They called me to let me know when they were coming and when there was a slight problem with installing a light in the spa they told me that it was going to be two weeks before they could get to me. But I had the whole team here the next day. I'm not sure what they did to make that happen, but we were very grateful. We had been waiting on getting this pool done and had asked to get it started in the spring. They started it about a month later. And then we wanted to have our daughter's high school graduation party, so they went overtime to try to get that done as soon as possible. They sped up the process and were able to help us out. It was a good experience.

    Now our pool doesn't look like crap anymore. The tiles aren't falling off and it looks beautiful, like a brand new pool. We also got a new heater along with it and the guy who came out was saying that we were going to have the gas company hook it up. However, they ran into a problem with the electrical while putting in the new light when we swapped lights because they had the wrong size. So they turned around and the next guy who came not only put in the new light that they got, he also hooked up the gas. They hooked everything up and I didn't have to do anything. They were amazing. I recommended them to a friend who needs to redo her pool and our consultant went out to her house already.

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    Reviewed Dec. 10, 2015

    We went with Anthony & Sylvan because of its years of experience. The salesman Brian was wonderful, and he was the one who designed the pool. Ours has a spa with it, and the tanning bed is one of our favorite things. The project manager also came after every stage of the pool. It's nice to have one in our own backyard and not having to go to some other pool at any time.

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    Reviewed Dec. 9, 2015

    We were going to move but decided not to and instead put in a pool. Jason recommended Anthony & Sylvan and we got a free form pool. The project manager and scheduling team always came out when I called or needed to be called. My kids have a great time in the pool.

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    Reviewed Dec. 5, 2015

    Sylvan is top of the line. They built my swimming pool before the merge. The guy who renovated the pool is nice and very knowledgeable. He made some nice suggestions about what I needed to complete renovation and did a good job. The team arrived on time and they were very efficient in the work and the cleanup. I was well-satisfied and my pool now looks brand new. We had a tiny hiccup and they corrected it right away.

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    Reviewed Dec. 4, 2015

    A resale home that I bought just prior to the home I'm in now already had an existing pool and it was an Anthony & Sylvan. It was a nice pool and we're happy with that, so we chose them to do one for us. The pool that was finished last June is freeform and has a raised spa. It went very well with the project manager, Collin, and communication was great. Scheduling was okay though we were a little behind schedule as it rained for almost a solid month. There were a few finishing things that needed to be done after we were finished, and Collin stayed right on it to be sure that they were all done to my satisfaction. At this point, I'm very happy with the pool, the quality and workmanship of it, and especially the way that the hot tub performs. I'm looking forward for the weather getting warm again to swim on a daily basis.

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    Reviewed Dec. 4, 2015

    Anthony & Sylvan Pools built our pool in 1974 and I chose them to renovate it as well. They replaced the coping and the tile and plastered the pool. I met the design consultant first at the swimming pool and we went over things that had to be done to it and he was very helpful. The team that scheduled and coordinated the renovation called me in advance with the time and it all worked out well. I like everything about the pool and the fact that the water looks blue like it did originally. The clearness of the water just brings everything out of the pool. I would recommend Anthony & Sylvan.

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    Reviewed Dec. 3, 2015

    I had a pool put in by Anthony & Sylvan in 1999. I was satisfied with the pool until things started going wrong. My pool filter developed a crack in one of the seams of the tank. I contacted customer service and they asked me to e-mail them pictures of the filter, which I did immediately. I am the original owner of the pool and have the original copy of my contract which clearly states "FULL WARRANTY ON FILTER TANK FOR AS LONG AS YOU OWN YOUR POOL". After receiving the pictures of the filter tank I received a text back saying that there was no evidence in defects in workmanship of materials. First of all how do you determine that from an e-mail picture. I feel that this is a breach of contract and I am very dissatisfied with this company. This is ridiculous and I feel they are very dishonest people that don't live up to their obligations.

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    Response from Anthony & Sylvan Pools

    We're very sorry to hear this and thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

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    Reviewed Dec. 2, 2015

    I've always wanted a pool. Anthony & Sylvan was recommended to me and I chose them based on the design of the pool. It's a freeform pool and has a spa. The quality of the work is my favorite thing about the pool. I look forward to enjoying it. I’ve had several interactions with the project manager and the scheduling team over the course of building the pool and about details. The project manager did okay. However, there are finishing touches that still aren't completed. They disappeared after it was up and running. I'm not pleased with that. I don't know who to call so if they could contact me because I still have an issue that they haven't dealt with, I would appreciate that.

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    Reviewed Dec. 2, 2015

    We have a small lap pool with a spa built by Anthony & Sylvan. I interact with my project manager almost daily and he was very good and on top and sent me daily updates. I also had no issues with their scheduling team. Furthermore, I love that I can use the pool for exercise and stay in it in the Las Vegas heat. Also, having a pool gives me the ability to quickly sell my house if I would ever need to.

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    Reviewed Dec. 2, 2015

    We chose Anthony & Sylvan because of the way they construct the pool. We got a play pool so it’s deep in the middle and shallower at the ends. The project manager was very good and that he was on top of things. He checked in regularly. He sent me text messages with pictures of the progress of the pool, so I knew that he was actually on the property. The construction people were all wonderful and did everything in a timely fashion. I was happy with them.

    However, their sales team dropped the ball after they get the sale. I have tried calling the salesman because I wasn't happy with the lights installed in my pool. I told them I wanted the lights that I could have a remote with, and that’s not what we got. The salesman gave me a brochure when we signed for the pool, and it showed a remote with it. When I called him on it, he was supposed to call and check if there was any way to put the remote with it. We’ve never heard a word back since then.

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    Reviewed Nov. 27, 2015

    We have wanted a pool for two years now. We heard about Anthony & Sylvan from my friend and then we did some research, and they seem like they're the best company out there. The lighting is really nice, the stepdown when you first walk into it, has a platform that you can put a chair and just sit right there with an umbrella. That's really nice.

    The project manager and scheduling team were phenomenal. The scheduling team was above and beyond. They made sure that they get the people in when they had to get the people in. The project manager was always showing up, explaining stuff to us, making sure we understood and everything. We are looking forward to about having a pool to being able to go home, relax, get in, and have no worries. The pool, if anything ever did happen to go wrong with it or it needed repairing, knowing that Anthony & Sylvan is going to be backing it up 100%.

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    Reviewed Nov. 27, 2015

    We had a pool before and when we built our current house, we didn’t have a pool put in initially. It’s been three years since and when I heard about Anthony & Sylvan, I chose them because they were national. Our pool is freeform, has a spa, and the automatic refill. They did all the landscaping and we built a fire pit at the same time. It’s just terrific. I really like the spa a lot more than I thought I would and we can lap-swim thru its length. We enjoy the relaxation feature of the pool, being able to swim when we want to, and take it easy and the overall prospect of having it in the yard. Wayne was the project manager and very good. He was there several times a week. The young lady that did the scheduling was absolutely wonderful and the best I’ve ever worked with. When she told us that something was going to happen on a day, it happened every time.

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    Reviewed Nov. 26, 2015

    We went to Anthony & Sylvan for the pool renovation because they were the original builders of the pool in 1984, and I also had other dealings with them before. I had broken something and I couldn’t find a replacement part. I ended up calling them up and they were able to get me the exact part I needed, which was great because it was causing a problem with my kids.

    The outside of my pool has stones which were very sharp so they were ripping up my kids’ feet because it was rough. I went around and priced a couple of different people and what I found was most of the people that I was looking at weren’t interested in just a small redo of the pool. They wanted to take the deck apart, and weren’t even willing to give me a quote on it. A guy from Sylvan came in and he gave me different options, some more expensive and some cheaper, that he thought I’d be happy with. He also introduced me to the original guy who put my deck on the pool 25 years ago. That man came back and helped me fix the outside of my pool. We left the old coping and he sanded down the outside of the pool, which was the deck. That made it a very economical option for us rather than the $75,000 option that I was getting from other people. They also replastered and retiled.

    The renovation design consultant was very helpful. He came out and helped me decide what to do. He was the one who suggested that I just sand down around the pool rather than pull out the deck and put in new stones. He was also extremely helpful with what finish to put on the pool which had many different options. He went as far as putting the little samples in the pool so I could see what it would look like underneath the water. He kept sending me samples via text because I wanted to confirm what tile I wanted around the pool. He was even willing to come back and his drive was around an hour and a half away.

    The coordinator was also great and on top of everything. She told me exactly what I needed to do and when I needed to do it. She was there helping me and reminding me with the payment schedule and coordinating every piece of the process. We had to change the schedule a couple of times because it started raining, it rained all summer. I didn’t have to worry about anything or do a thing. I’ve had other people trying to coordinate events and it’s usually a disaster. I usually have to take over. And this was perfect. I’d definitely recommend Anthony & Sylvan Pools to a friend. The deck around the outside is now nice and soft, I no longer hear my kids complain that their feet are getting ripped up. And the inside of the pool is very pretty. It has a stone finish and it is extremely smooth. I’m finding that my kids are going in the pool more because they’re no longer getting little cuts on their feet when they go in the pool for too long.

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    Reviewed Nov. 25, 2015

    We had a geometric pool built by Anthony & Sylvan Pools. We spoke with the project manager on a regular basis and he was very helpful and responsive anytime I had him come out either to go over something or for questions. We like the design and the accents for the pool - the diamond stairs, diamond tile on the stairs and bench, the dolphin in the bottom and the mosaic from the bottom.

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    Reviewed Nov. 19, 2015

    We had a short footprint in our backyard and Anthony and Sylvan was able to accommodate putting a pool in a very small area, which was very desirable for us. It’s a long rectangular pool with a spa. I love the water features of the pool and having the ability to look out over our family room and at the pool. The designer had put things together to where the visuals were very nice. They look attractive and the place of the pool made it nice for sitting in the backyard and enjoying it as well. Also, the project manager and scheduling team gave me a general idea of what was going to take place with every step of the process. I’m happy with how they put things together. They were very informative and easy to talk to.

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    Reviewed Nov. 12, 2015

    We've wanted a pool ever since we started thinking about building our house 2 years ago. I went online and looked at five other companies and went with Anthony & Sylvan based on feedback I got from reviews online. We have a heated free-form pool, midnight blue with Pebble Sheen bottom. It has a grotto with a waterfall. There's also a sun shelf. I like it's appearance. It's been a really pleasant experience with Anthony & Sylvan. I have no complaints at all. Any questions I had were answered properly. They came over and took care of everything. We had a few little issues with the travertine deck and they came to replace the old tiles. It took a while to clean up due to bad weather but they did a nice job. We're looking forward to having our friends over and then sit around on the deck next to the pool. It's an area that we can gather and enjoy ourselves.

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    Sales & MarketingPricePunctuality & SpeedStaff

    Reviewed Nov. 10, 2015

    I wanted a pool since I was a little kid. I'm looking forward to my kids having a pool in the backyard and have their friends coming over, and entertain the family and things of that sort. Then I've heard about Anthony and Sylvan Pools mostly through home magazines and public advertisements. They made me a free-form pool which has a tanning ledge. It also has a water feature that comes into the pool but we didn't do a spa. The project manager was a really nice guy. He's easy to work with, quick with the changes if necessary. He seemed to sincerely care about the project. And still comes by if he's in the neighborhood to say hello and make sure things are going good. We were members of a country club pool, which is quite expensive. And so we ended up putting our own pool in the backyard. And we were able to drop that membership because we only really used it for the pool so it saved us quite a bit of money.

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    Reviewed Nov. 10, 2015

    Ive been looking at Pebble Tec for quite some time. I wanted to get them when we had the pool done the first time versus plastered. We had gray plaster on the pool the first time, and they were having a special. For the same price, Tec would normally be costly. We got Sheen which is the smaller & smoother finish. The guy that helped us do this is Hart **. He was good. He helped us in picking a color. We ended up going with midnight pearl which is the darkest color you can go with. It's interesting because when they first did it, the color was good but it was mottled. So they did this right after I opened it last year, late April or May.

    Since they tinkered with it on and off, we opted to swim on it. Just left it the way it was until they came back. There was another Anthony & Sylvan crew that came in September and acid washed it. Got it to sit in a real strong acid bath for three or four days. The difference in the color was like night and day. So with a very dark color like that, the stones pop but the water is so blue with a very, very, very dark plaster. It turned out much, much better than how I thought it was going to turn out. Even though we had to go through this stuff to have them rewash it again, it turned out fantastic. The color is over the top. We should have done this before. I'm very happy.

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    Reviewed Nov. 8, 2015

    Our swimming pool was built in 1993 by Anthony & Sylvan Pools. We chose them to do the restoration because I looked at others but I decided to go with the original plaster, the same that I had. It wasn't a complete remodel. I had a resurfacing of the white marble. The inside of the pool had a refinish. But the tile and everything was fine. They checked all that, and I didn't need tile and coping. I just needed the gunite or the spray, the white plaster redone. They did it in a day. I don't have any complaints with my design consultant. It was good and he's efficient. I can't make up my mind to probably add a few mosaics. Then I decided to stay with the original more than the expensive coating and I'm just happy how it turned out. One day, the weather messed them up. They were out here the next day. They were literally in and out in one day, so that was great.

    My favorite thing is the mosaics that I had put in. I had a sea turtle put in the bottom and I had two beautiful tropical fish put in, one on the steps and one by the love seat. I had some old tile and they used part of it and incorporated it into the lining on the steps, and that was all discussed with them and it was well-worth with it. They did a beautiful job on that. That's what makes everything pop. Overall, I would recommend them. They did a good job, and they did a good job when they built it a long time ago.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 8, 2015

    We would have had a pool built with the house 10 years ago if we could have afforded it. We were referred to Anthony & Sylvan, their pricing was good so we chose them to build our freeform pool. Their design consultant presented us with the custom design and was responsive with the concepts and ideas I had. He visited the area, took some notes, walked around, then came back with a presentation that we modified and finally ended up with. After that, we compared with other pool builders in the area. Anthony & Sylvan's design and value was the best, very specific to us. We live in a gated community so Tina, the scheduling coordinator, worked with all the sub contractors about time frames and list of people coming which was then sent over to the HOA security. After that, the project manager did a good job in keeping us informed and updated. It was all a great experience that I've recommended them to a lot of people already.

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    Customer ServicePriceStaff

    Reviewed Nov. 8, 2015

    I wanted a pool for my lake house, and I was getting bids. I'm a general contractor and I was checking out to see which company I wanted to go with. Anthony & Sylvan Pools gave the best price, and their service, project manager and scheduling team were fantastic. I like the communication because it was fantastic and that's very important in construction. We have a rectangular Roman pool and the features that we have on it are beautiful. Also, I love how easy it is to maintain. It's really a great excitement for all my grandkids when they come over. I have no regrets using them, and I'd definitely recommend them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 8, 2015

    Two of my co-workers had pools built by Anthony & Sylvan and I've wanted to have a pool for a couple of years, so I had my pool built by them as well. I started off with one project manager, Joe, and he was very responsive. He would text me anytime of the day if I texted him at night or emailed him. It was helpful to be able to text him at night and get his very quick response, and to be able to send him pictures through my phone so he can take a look at the pool ahead of time and avoid delay. He made me understand that every piece had a different crew, so I knew ahead of time what to expect. The pool I got from them is a free-form with a spa, a raised deck, and a waterfall. The spa, the LED light at night, and the easiness of keeping the pool clean are my favorite things about it. Also, the increased family interaction and making memories are what I enjoy most about my pool.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 8, 2015

    I researched online to look for pool companies. Anthony & Sylvan was one of them so I scheduled an appointment. They were very precise, honest, and on time. They were in communication with me during the whole project. I got the freeform pool and enjoy everything about it.

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    Reviewed Nov. 8, 2015

    We had an above ground pool for many years and after all the kids moved out, we took out the above ground pool. We missed the pool so after about a year, my wife and I wanted to get a new pool put in. Our next door neighbor had a pool put in by Anthony & Sylvan Pools and so we used them as a reference and got the salesman's contact information from them.

    I was very impressed with the salesman that initiated the drawing and everything to us. The only thing that I wasn't pleased with was it took longer than what we thought. Basically that was because of the weather and scheduling the concrete trucks. When we put this pool in, Mother Nature wasn't cooperating and we had a whole lot of rain longer than was expected. There were delays what with so much rain. The excavation actually filled up with water and the walls caved in somewhat. Anthony & Sylvan Pools came out, fixed it and re-evaluated it. They took all the rebar out, and the project end result was very well and I was very pleased with it.

    Our pool has a different shape with a swimming area for grand kids on one end, and on the deep end another small swimming area. My favorite is the filtration system which we didn't have with the above ground pool. Now when the pool kicks on, it's basically cleaning itself. I also like the way that it's 3 to 5 1/2 feet but it slopes from 3 to 5 1/2. Some pools have 3 and then you would have a deep center and then back up. But this has a gradual incline and the deep end is down where the sumps or the main drain are. It's very enjoyable having this pool, like last Labor Day weekend, when we had a whole bunch of folks at the house -- the family and the grandkids. So ever since we got our pool put in, I have recommended Anthony & Sylvan to friends and colleagues.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 5, 2015

    We drove by Anthony & Sylvan's office, stopped in and thought their pools were pretty. And after doing our research, we like what they got for the price. Everybody seemed nice, answered our questions and it wasn’t like they were trying to upsell us on anything. They gave us the exact answers as far as what was going to work good for us. We got a free form pool which is aesthetically pretty and relaxing. We love getting in it on a hot day and it was a good thing to bring our family together. It’s something that we can all do together, enjoy each other and have fun.

    Jeff was our project manager and he was awesome. They were on time. If they weren’t on time, it was only due to weather which we completely understood. We had our pool built when there was a lot of rain in the Texas area. The scheduling team was cool. We got an email, updated every few days and they were good about following that schedule. And if for some reason they weren’t able to do what they said they would always let us know and contact us and we appreciated that.

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    Staff

    Reviewed Nov. 5, 2015

    We just went into a new home so we moved in last year and knew we were going to put a pool in it. One of my clients, a financial adviser, had gotten a pool through Anthony & Sylvan and had referred them to us. My pool is freeform and it has a spa. We're on a sloping lot that feeds to the lake so it's got several different levels to it. My favorite thing about my pool is the aesthetics of it. It looks really nice in the area there as we had the stone patio in the backyard and it blended very nicely with that. Jim ** was our designer and he did a really good job. Everything was done in 3D and we got to take a look at what it would look like before it was built and it came out almost exactly like it looked on the projections. The thing I enjoy most about having a pool is the time spent with the kids out there and family.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 1, 2015

    I will definitely recommend Anthony & Sylvan. Just about every step of the way, they were great. We chose them because they are recommended by some people and they're good to work with and on time. Jeremy the project manager was great. He came out every time, answered any questions I had, and if there’s something that had to be done each step, he told me before each step to let me know when they’d be here. The scheduling team did the same thing. They call pretty much the same day Jeremy did to let me know so it’s kind of a double. They were very informative and getting me in the loop on what was going on.

    We got a free-form pool, no spa. It's a basic pool with some added concrete deck around it. I like how easy it is to take care of the pool, that my wife says it looks good in the backyard and the kids just like having it. I am looking forward to enjoying family time now that we have our new pool.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2015

    I did an internet search and interviewed a couple of different companies. Anthony & Sylvan Pools had the best presentation and package, so we got our new pool from them. I had lots of interactions with my project manager and scheduling team. They were very good at following up, keeping on top of everything,and informing me of the next steps. Every time I called, someone answered or someone returned my call right away. Everyone was very responsive. They were pleasant to deal with.

    Our pool is a rectangle pool with a well for stairs and a bench at the deep end. I love sitting and looking at it. The backyard is so nice now. The kids have stuff to do in the summer; instead of only sitting around playing video games they can be sent out to the pool. It's great for making up the outdoors during the summer. I've wanted a pool for several years. I'm looking forward now to using our new pool, getting the exercise, getting outdoors, and enjoying the sun.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2015

    Among the companies I researched on the internet, Anthony & Sylvan Pools was the most responsive and that's why I chose them. They sent an email back to me and their website was easy to manage through. They called me right away and scheduled an appointment with the sales consultant. The project manager Jeremy was fantastic. He's been there every week. I was out of town when they started digging and he was sending me pictures and updates of the build process and what was going on. I had a little difficulty getting the heater put in because of the BGE and he was able to get that scheduled and managed and figured out everything, when it was going to go in.

    We got a free-form pool with a heater. It's a saltwater pool. I like that it requires little maintenance. I like the light and that everything worked. It takes up my backyard so I don't have to mow any grass anymore. I'm looking forward to being able to use it in the summertime and spending more time with the family in the pool.

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    Reviewed Oct. 31, 2015

    We have a brand new pool that Anthony & Sylvan built for us. We’ve been thinking around the idea of building a pool for four years. Then we heard about them from a friend of a friend so we gave them a call and then met with their design consultant. He came to our home and sat with us for an hour and a half, went through all the stuff and what was involved and gave us a price. We were pleased and we decided to go with them.

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    Staff

    Reviewed Oct. 31, 2015

    Our clients heard about A&S because of us, we recommended A&S to them. They love that they got to customize the pool. The husband has handicap issues and we were able to redesign the steps so that he can get in and out with ease. They love the shape and are happy with everything. The person that we dealt with at A&S is a very good communicator.

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    Reviewed Oct. 31, 2015

    Anthony & Sylvan has put a pool in my sister's house, and for 10 years, I've wanted to have a pool so I tried them. I was very afraid of going through the whole process, but it was really easy. Thanks to them we went comfortably through it. Everybody in the team has been great and wonderful, and now thanks to this pool, my kids and grandkids, everybody had a blast last December.

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    Reviewed Oct. 31, 2015

    I have Googled the biggest pool company in the area and after interviewing a couple of different companies I chose Anthony & Sylvan because (1) they had done several pools in our neighborhood and (2) because I didn’t feel like they’d go out of business before they got finished. They built us a free-form pool with a spa. The rock course is beautiful and we enjoy spending family time in the pool.

    It was a horrible experience working with the project manager and the scheduling team. In fact, most of the people who work for Anthony & Sylvan that were in touch with me are no longer even there. The general manager of the location changed as well. The new general manager that came in really made me feel better about my experience so overall I'm happy with A&S.

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    Reviewed Oct. 31, 2015

    As soon as we moved into our new house about a year ago, we knew we were going to get a pool. Anthony & Sylvan was recommended to us by our neighbor so we had them build us a standard rectangle-shaped in-ground pool, which is approximately 39-foot by 17-foot with a little bump out at the shallow end. All our interactions with the project manager and scheduling team were very positive. They all did a great job and kept the timelines in order. The kids love the pool and the most enjoying part about having it is that we spend a lot of time outside with the family. I'd definitely recommend them to a friend.

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    Reviewed Oct. 31, 2015

    I chose Anthony & Sylvan Pools because they're a nationwide company. Our interaction with the project manager Jeremy was pretty good. He was there through all the different phases of construction and we spoke a lot via text and email. The free-form pool that they built for us is pretty easy to clean. A lot easier than I thought it would be when they set up the jets, the skimmer, and the drains in the bottom. I like the way that our new pool sort of serves as a gathering spot for the family.

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    Reviewed Oct. 31, 2015

    We'd wanted a new pool for three years and chose Anthony & Sylvan based on other neighbors' positive feedback. Our pool is an oasis shape with an added small water feature and a kiddie pool and tanning ledge on to it. During the pool build up, the project manager came and was engaged every step of the process to make sure that things were going well. When we had concerns, they came out and take a look at what we were conveying to them and made corrections when it was necessary. Our favorite feature is the tanning ledge and the kiddie pool which is only about 12 inches deep. It's fantastic for our 5-year-old and 1-year-old.

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    Reviewed Oct. 31, 2015

    I wanted to install a pool so I did some research on all the companies in the area and went to people’s house. I chose Anthony & Sylvan because they’ve been around longer and their established reputation. I do not want to start a pool and halfway, then the company will go bankrupt or will have some difficulties. We were in constant touch with the project manager and scheduling team. We communicated frequently and I discuss any concerns with them. We had a plain kidney-shaped pool installed because we wanted something simple. I like the wading area of the pool because I can sit there and not actually get in the water and my head is still above the water. Now we enjoy watching our grandchildren have the time of their life.

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    Punctuality & SpeedStaff

    Reviewed Oct. 31, 2015

    Before moving here, we lived in the city. We had a small apartment, 82-square-foot in size so having a pool was never an option. There wasn't enough room to drop a pool in there. Before we signed, we saw the spot in the backyard and asked the previous owners if we could come and get things measured out right away. I grew up, I had a pool. My wife was on the swim team in high school. So once we had the opportunity before we actually acquired the property, we were in discussion with Anthony & Sylvan to get our research and find out which pool company is the best one. We spoke with somebody from Anthony & Sylvan and we arrived at a conclusion. And we then got things started with Anthony & Sylvan.

    The biggest compliment I could share about the schedulers is that I barely remember too much because it went smoothly. They did their job. They shared with me when the next thing was going to be done. They communicated and did their job real well. There was a patch of grass before the pool came in. Guys with chainsaws came to remove a couple of trees. Then the guy with a big earth-moving excavator came and dug a huge hole in the ground. All that stuff with the rebar, the granite, and the concrete and the spa, all that stuff got done.

    I think the biggest thing -- and it's not necessarily an issue -- is if you're bringing earth-moving and excavating equipment onto your property, there's going to be ancillary damage that occurs to your property 100% of the time. There's no getting around it. It's one of those things. What I love about Anthony & Sylvan, they did the right thing and they set a proper expectation upfront. It would have been frustrating had they shared, "Oh, we're not gonna do any other ancillary damage, or it's gonna be very minimal."

    So they did the right thing right up front. I specifically said, "the sprinkler head is over here and over here and over here. If you could just be careful," and right when I started talking about that, the project manager grabbed me by the shoulders, gave me a little shake, and said, "we are going to do some damage to your property and you need to wrap your head around it now." That kind of put me in the right lines then. It's not exciting news, but at the same time, it saves a lot of frustration later when the damage did occur. The thing I appreciated the most about Anthony & Sylvan is they did a great job upfront of setting the right expectation, and for, that I was most appreciative about because then, the rest of the process went great.

    So we did not have a pool at all before and now we have a beautiful 33,000-gallon great pool that's heated, with saltwater that has a huge Jacuzzi-type tub. The whole bit is awesome and big and I couldn't be happier. I live in New Jersey and it's going to be November soon and I can't wait to get into an 87-degree water. In the morning, it was 32 degrees and there was smoke coming off the hot water in my pool and I probably needed that one. I'm disappointed that I'm not going to be able to do it all-year-round. I love being in the pool.

    And there were bumps along the way, but you can't get through a project like this without there being any glitches. That's kind of how you can rate the true merit of a company, if they handled those glitches the right way and they really did. They did a great job and I would certainly recommend Anthony & Sylvan anytime for sure.

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    Reviewed Oct. 22, 2015

    16 years after getting pool, it has a few leaks. I spoke with the warranty dept and they can't honor the lifetime warranty because I don't have the original contract (lost in fire). They only keep 7 yrs of records so they no longer can help me. This is bad business. I think they should stress to new customers to put papers in a fire safe since they don't keep us on file after 7 yrs. :(

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    Response from Anthony & Sylvan Pools

    Thank you very much for sharing these concerns with us and we're so sorry to hear that you're having trouble locating your original contract. We have attempted to contact you multiple times to try to find a positive resolution to your concerns, however, we have not heard back. Please send us an email, customercare@anthonysylvan.com, with the best phone # to reach you. We hope to speak with you soon.

    No response received
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    Anthony & Sylvan Pools Company Information

    Company Name:
    Anthony & Sylvan Pools
    Company Type:
    Private
    Year Founded:
    1946
    Address:
    3739 Easton Road
    City:
    Doylestown
    State/Province:
    PA
    Postal Code:
    18902
    Country:
    United States
    Website:
    www.anthonysylvan.com

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