We've heard of Anthony & Sylvan pools so we figured they were a good one and might as well go with them. We had a little rough go at it at the beginning with the project manager, but definitely got on the same page and the same book. We started seeing eye-to-eye and everything went smooth scheduling-wise. The only thing that is not good as far as scheduling was the closing of the pool. I had some problems with the pump and I wanted them to come out and fix it. They took about a month a half and came through the day that the pool was closing. I was pretty mad about the fact that their service department is not good.
My last pool was also an Anthony & Sylvan, so I also wanted to have one when I bought the house. It's a geometric pool and has a spa. I rarely spoke with their team. Everything was through text though I had a great experience with the first person I talked to.
Anthony & Sylvan is pretty good. Their team that scheduled and coordinated my pool renovation was excellent. They remodeled the tile, re-plaster, equipment, and coping area. They preserved the mermaid on the bottom of the pool. I told them it had to be saved and the plaster guys who were really nice took some time, which was generous, and saved it.
We used to have a pool years ago when we lived in Florida, and we missed it and wanted another one again. We then interviewed seven pool companies and decided to go with Anthony & Sylvan. We have a free-form pool and it has a small water feature. My husband and I designed it along with the gentleman that came out. We told him what we wanted and he drew it on his laptop, which was wonderful because we got to see the picture that we had in our mind. It turned out perfect.
We love the waterfall. We put an additional waterfall in, purchased a concrete dolphin, and did a really pretty landscaping behind it. So, we have a dolphin waterfall over the top of the one that we had Anthony & Sylvan put in. The pool is beautiful. Moreover, we love the light features. The LED lights at night are absolutely gorgeous. We also love the sun shelf, and our grandchildren love the bubblers. We are completely satisfied with the whole pool.
The timing of everything was on track. There was one delay because one of their subcontractors couldn't make it out on the day that was scheduled, but the next available day, which was three days later, they came out. We were filling our pool within 21 days after they started the layout and digging and we're very happy with that. I would definitely recommend them.
Anthony & Sylvan's reputation was awesome so we knew it was going to cost a little more but it was worth it in the end. The whole process was excellent. There were some screw ups and some of them were on my part. We made some changes during the process, but the team was very cooperative and managed to get everything done. The designer did an awesome job. Our pool has a spa and it fits the yard perfectly. We're very happy with the final result. It's easy to maintain and I have the app from my iPhone where I can control the heater and the spa. We enjoy being here now and the summer heat doesn't seem like the killer it was before.
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We had an above ground pool at our old house. We moved down here, had a house built and we wanted to have another one. We went to a number of home shows over the winter, and between no answers and bad answers, Anthony & Sylvan had the reputation that stood out and one of their consultants reached out to us rather quickly. We had a rainy spring and everything went pretty good as far as all the work that was done. They put up a nice concrete retaining wall behind the pool, which adds to the beauty. It sets off a nice backyard. I love dipping around the pool. Having it next year for the whole year will be fun.
We actually bought our house so that we could build a pool and because our other yard wasn't big enough. It's been fifty years that I've wanted a pool. We were referred to Anthony & Sylvan by two previous customers. Our pool is free form with salt water. We like the steps going in, which look nice. Our project manager was wonderful. He was always available to us whenever we needed anything. We had a few issues with the scheduling team, but once I called our project manager, he would always make sure that things moved along really fast, and they listened. I anticipate being able to relax at home, instead of trying to go some place else to go swimming.
Having a pool was always a dream of mine. Upon researching on the internet, I found out that Anthony & Sylvan has been in the business for some time. It also sounded as if they had some good feedback from what I found. Their team members were very informative during the whole build and kept me abreast of things that were delaying the build. I was very happy with the whole team. The biggest thing I enjoy is that I can walk out in my backyard now and have a little paradise of my own. My pool is free-form, has a sundeck area and goes down deepest at six feet. With the pool, we get to spend a lot more family time together.
When I would see or buy homes, I would see there was an Anthony Sylvan pool on older homes so I knew they had been around a while. Then I Googled them and they were in contact with us. We really hit it off with their sales rep and he was very informative. We felt they were honest, gave us a fair price, and we liked everything about the team. Our pool is a traditional rectangular 20 feet by 48 feet and a 35,000-gallon saltwater pool. It has a diving board and a pretty large Baja or sand beach ledge. This ledge is my favorite thing to sit on with my iced tea and watch the kids as they swim. We're looking forward to hosting more school, end-of-school parties, and teen parties for our children and enjoying our relaxation with our friends and family. We also did a hot tub we're definitely looking forward to using.
We got a free form pool from Anthony & Sylvan. Our project manager went to Puerto Rico for two weeks, so he screwed us up but other than that, the team was very friendly. With our new pool, I look forward to swimming, relaxing, and having somewhere to cool off. I like jumping in it, and I also like the basketball hoop and the waterfall. I'd recommend Anthony & Sylvan. For people who want a pool, they're as good as it gets.
I've wanted a pool for a very long time which is since high school. I got a free form pool with a spa from Anthony & Sylvan. Their team was very responsive to my requests for information. They kept me up to date as far as what was gonna be taking place and the time. I was very well informed of everything that was going on around the design in the section of the pool. It looks awesome and really, really good in the backyard. It's got a lot of good character to it and I like the color that I went with and all the designs around it. I look forward to be able to relax and enjoy it.
Anthony & Sylvan was recommended by one of the contractors who was working on our home. I called various other pool installers but most didn't show up, and if they did, there was really no follow-through. The pool has a spa and is more geometric than free form. But it does have a few jutted out places. We like that it has the sundeck. It has chairs on it, which we like for the visual effect. It heats up very nicely in a very short amount of time, and easy to clean. It's a very eye-appealing design. Everybody comments on how much they like it when they come over. It's easy to get in and out of. We got the pool for exercise. My husband is disabled and it's really helped him with his range of motion. So, it's something that we're hoping that we can use a lot. And because it is heated, we can use it more than just a few months out of the year.
The project manager was fantastic. He let us know every step of the way what we can expect as far as the workers that were there. He inspected after every step of the project. He was here almost every day taking the picture and would send us the picture and the report of actually what went on during the construction. He was very good at identifying if there was any type of little problem so that it was fixed right away. And he kept us in constant contact.
He would let us know exactly if something was going to be fixed and how long it would take, who was going to fix it and how long we could expect them to be there, how long the project was gonna take, and who was next in line for the next step of the pool construction. If there's anything that we needed to do, he made sure that we understood our parts such as watering down the concrete or brushing down the plaster. We were impressed that he just didn't leave us to hang and dry when we were done. He followed through and made sure that we were satisfied. He called one, two and three weeks later just to make sure that everything was going okay. And if we had any problems, he got in touch right away with the pool maintenance company in order to solve the problem that we were having.
Anthony & Sylvan is well-known in the area, and I know people who had pools put in by them. We got a free-form pool and I like the look of it. I also like the cleanliness of it and the easiness of handling the chemicals and the maintenance stuff. Project manager was very good, contacted him several times and he got back to me right away. The schedulers were also very good and on top of it. They scheduled things out quickly and on time. And the people who were supposed to do the work showed up on time when they were supposed to.
Our pool is a 20-year-old pool built by Anthony & Sylvan. We had it renovated and it was during a very rainy season so they had to postpone it but they finally came and everything's okay. Now, the pool is easier to clean. There was just one issue with a broken light in the pool that they damaged so I brought it to their attention.
My swimming pool was built 30 years ago by Anthony & Sylvan. I had my Gunite pool remodeled and they re-plastered the entire pool. The renovation design consultant, Don, is very courteous. He walked around the property, took his measurements and gave me an estimate. He was very quick to respond on email. We've corresponded three times before contracted, and obviously sent me all the information I needed and helped me out through the process. I was pleased. Maurice, the scheduling coordinator, was fantastic. She always got back to me on the same day. She set a schedule and they stuck to it. I was very pleased with the communication too. The replaster, was very clean and smooth. It looks great. Prior to having it replastered, it looked like a 30-year-old pool. Now it looks like new. I'm pretty happy.
My wife and I were shopping for a home and we're actually looking primarily for homes with pools. But we really liked the home we found and it didn't have a pool. We've wanted one for two to three years and neighbors from where we were moving from had an Anthony & Sylvan pool and seemed happy with it. We also got quotes from more than one company and we liked Anthony & Sylvan's best. We got a free-form pool and it's one of the standard shapes that they offer. I like the time that my wife, daughter and I have to spend in it.
The project manager was amazing. Any time I had a question for him, I normally would email him which was my easiest way for contact. And he would either email me back or, if he was on the road, he would be calling me back within half an hour most of the time if not sooner. I had a couple issues with the scheduling and the office staff and our project manager was the one that resolved all those issues. The project manager saved the project for me and was what drove me to give good feedback. So I would recommend them with a caveat.
When we first started off with Anthony & Sylvan, it was the very rainy season of the year. I had some permit delays but during that time, they did their best to try to work so the project was gonna be done on Memorial Day weekend. At first, we got June and it ended up not getting done until July 4th, weekend. I did not get the spa but it's an inground gunite swimming pool. We also have a waterfall on it with a raised platform, so we can jump off of it like a diving board. It has an eight foot deep end and then a three and half foot shallow end. We mostly enjoy it for the summertime and the family together. I gather all my close relatives from Ohio. And it's for kids to play in during family time, especially for the whole summer.
Anthony & Sylvan has been around for a long time. It was awesome with their project manager. I got a really good vibe talking to him. He would come by and check if something wasn’t right and there really weren't that many. I felt that my bar stools were too low and once I showed him that, he measured them and they're in a perfect height now. He listened to all of my concerns.
Our pool is free-form with a waterfall. We've finished the landscaping around it. The experience was a little slow at the beginning but it wasn't their fault because it rained. We love everything about the pool. We have not one complaint. I look forward to getting home after a hard day’s work and being able to jump in. It's so hot here in Texas and the pool feels good and relaxing.
After contacting friends and people I knew that had build pools, I decided to go with Anthony & Sylvan. Everybody there was very helpful. They always emailed or called me whenever we had to do the scheduling. The scheduler was always clear and precise on what was going to happen, like what we'd have to do or whatever was going to be done that time. Also, my project manager was super helpful in every step of the process. He always did whatever I requested, so I was extremely satisfied with the final result. I just had a baby and my husband was working long hours, and the plaster needed everyday brushing for two weeks. He helped a lot with the brushing and we very much appreciated it.
We started the excavation of the pool last year in October, and had the pool started in March this year. We don’t have a lot of space, but the way our Anthony & Sylvan pool was designed, it was a really great way to use the space. I also like that it has the raised beam because we have some elevations. We used the elevation of my lot to build this special high raised beam on one of the sides on the deepest part of the pool. And we put two sheer descents there. The cascades are beautiful and I like the tile work that was done.
It's a beautiful pool. It's the best investment so far and it has made our lives better. Before, we were inside a lot because of the heat. Now we spend every afternoon in it the whole summer. We've only been gone for two weeks the whole summer, and it's been great for the kids. They're learning to swim by themselves by being in the pool. We can forget about having to make plans and enjoying our Anthony & Sylvan pool every day.
When I was a kid, we had an Anthony & Sylvan pool. And then a guy that worked with me bought one three years ago. My pool is a free-form pool about eight and a half feet deep. It has a spa, a sun deck and about 850 square feet. It's really nice and very refreshing for the summer. Also, the spa’s real nice on cooler nights. I heat it up and just sit in there. There was a problem with the plumber that came out, but other than that, everything went smoothly.
I did some research online and found that Anthony & Sylvan had a lot of satisfied clients and customers. Our pool is free-form and has a tanning ledge, a diving rock, a waterfall and then stones and pebbles around it. We did black Pebble Tec and we really like that. We also like the earthy feel of it with the stone and the waterfall. Their rep would call before they come out to do work. They would say that today or tomorrow the granite team would come out. And they would schedule everything ahead of time, so we knew exactly what was happening and when people were coming. Also, there was a different crew for different things. The pool is done, so instead of coming home from work and watching TV, we just go out and hang out by the pool.
My first experience with Anthony & Sylvan was horrible. The first gentleman that contacted me said it would take approximately eight weeks and it was an easy thing. I was not happy with him. I kept on contacting him and I got very few emails from him. I was getting desperate. When I found out that he had not requested the permits, I contacted Anthony & Sylvan and they fixed that immediately. Anthony & Sylvan knows exactly that the first contact was not good. They need to do something about communication because families have all their hopes and dreams and when there's no communication and people find out that things aren't happening, it really hurts.
They gave me a project manager who was amazing. From there on, everything went absolutely smoothly and all my dreams came true. We are a very happy family and all our neighbors are very happy too because they come and use the pool as well. We enjoy it with the family and it reminds me of my mother. The job was done fantastically, but it all started when Anthony & Sylvan assigned the right project manager.
Resolved outside ConsumerAffairs
Resolution response: Sept. 14, 2016
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Original review: Sept. 6, 2016
I am writing this review because quite frankly I have been left no choice after several months of broken promises. We signed our contract with Anthony and Sylvan in April 2016. Our pool is still not 100% complete. Swimmable Yes. We were able to swim August 17, 2016. I'll remind you again, we signed in April! So after months of construction (which is about how long it takes to build a new construction home) we are still struggling with Anthony and Sylvan. We reached out to corporate office with the hopes of things getting repaired and smoothed out. Unfortunately, the last straw was when the corporate customer relations manager threatened my husband with the warranty taking effect. We have asked for the information of the higher authority and he refuses to give it to us.
Our pool seems to have a slow leak, the spa water drains completely out. We have yet to receive our fire bowls, fire pit and the app that we paid extra for. Our remote does not work properly. So each time we need a feature on we have to walk over to our equipment. So we basically paid for a remote and app we are unable to use. I am so disappointed and have had more stress dealing with this company than I have ever had in my entire life. Did I mention I sent not one, but two customers their way, before all the disappointments? There will definitely not be a next time! I urge you to do your research before planning to build a pool with this company! We made a huge mistake that we will most likely have to deal with for years to come.
Anthony & Sylvan built us a free-form pool with a waterfall. Our scheduler was always very responsive, courteous, and friendly. Our project manager, Jose, was very knowledgeable and did a good job. They were all great. With our new pool, I look forward to time relaxing with family and friends. I also like the barstools that they put in at the end.
We had a few friends that had pools in their yard for up to 20 years and they used Anthony & Sylvan back then. One of the newer customers also had a pool put in and they were very satisfied. So we called Anthony & Sylvan to get an estimate. Their people were a pleasure to work with. They were always very easy to get in touch with, very timely, and kept us up to speed with everything that was going on. During the time of our pool's installation, we had a lot of rain so it was delayed a little bit, but they were always good about calling us and letting us know if they couldn't show up and when to expect people to come. It was a pleasant experience. I like having the new pool in my backyard to enjoy with family and friends and being able to get in it anytime I want to.
We went online and looked at all the local pool companies and interviewed about five different ones. As I researched more and looked at Better Business Bureau and anywhere I could find information online, everything pointed to Anthony & Sylvan as a reputable company. Their salesperson was very helpful and we chose them. We were having a lot of rain. But when the process started and the first crew came in and dug up the hole, everything went really fast. Every week, I had somebody there doing a major portion of it. It didn’t take long at all. There was some hiccup initially because we kept changing our minds with the size and shape, and they were very receptive. The gentleman kept coming back and we were doing it in the yard with the flag, so that was very helpful as well.
We have a granite free-form pool. We wanted something that would enhance our home and was nice to look at, not just something that the kids would get wet in and use during summer. It was supposed to be aesthetically pleasing and functional, and truly Anthony & Sylvan has delivered. Every single person that has been to my house is astonished by how nice it looks. My favorite thing is that it is a saltwater pool and low maintenance. I am grateful for where the location of it is within the backyard and the color we chose for the white stuff at the bottom of it. We chose a color that truly gives that aqua blue color.
Our kids are exactly at the right age, and we wanted them to have a pool as they were growing up. I grew up with a pool and have very fond memories of growing up with one, so I wanted to make sure my kids had the same opportunity as they grew up. I've told Anthony & Sylvan that If anybody in the local vicinity wants to see what their final product looks like, they’re welcome to bring them over and show them the pool. The experience can be really daunting to figure out who they really want to go with and what size, gaps and color. It’s hard to put it together and my pool may assist them.
Anthony & Sylvan did the pool of a dear friend of mine about 15 years ago, and they did a good job. I've been wanting an in-ground pool for 20 years at least. My friend loved the pool and referred them to me, and I got them to install my pool. Patty, my scheduler, was great and was wonderful to work with. They started doing the pool in April, which is the busiest time of the year. There was a little bit of miscommunication with the project manager because he was so busy, but everything got straightened out and resolved.
My pool is geometric in shape and has a spa, two waterfalls, and a sun shelf that I like. I can put a couple of chairs in there and sit under the umbrella. I also like that my pool is long enough that I can swim laps in it. My grandkids come over every Sunday, and we cook out and they play. We've also had some people over for some parties. At night, I sit out here by the pool, put the waterfalls on, and read a book. It's very relaxing.
Sylvan built my pool sometime around 1980 before they merged with Anthony. The plaster was flaking off into the pool, so I had to get it done. I called Anthony & Sylvan in fall and someone came right over to give me an estimate. The estimate was substantially cheaper than anything I had gotten or would have gotten from a local pool company, and I confirmed that after it was all done. The other companies said it was a terrific deal. We set everything up for this spring and Anthony & Sylvan showed up on the day they were supposed to show up and were finished in a remarkable time. They started re-plastering the pool at 6:45 AM and they finished by 11:30 AM. I thought it would take two days but it took only about five hours. It was a terrific job.
When my pool company came to open the pool and set it up, I talked to them about it. They said whoever I had do the pool did an excellent job. The pool had never been re-plastered before and it lasted for probably 35 years. It is remarkable according to the people I spoke to that it lasted that long. So Sylvan did a terrific job in putting the pool in and Anthony & Sylvan did an equally terrific job when they re-plastered it.
We had our pool renovated by Anthony & Sylvan. It is 15 years old and was built by them. They remodeled the coping and the tiles. We went through the different tiles and the renovation design consultant very easily advised us what would work and what wouldn't work, and gave us some good help in picking the right colored stones and tiles. We had a pretty brief interaction with the team that scheduled and coordinated our pool renovation. They set up a schedule quite quickly and the work crew was out very promptly. Our pool now looks like a brand new pool.
We've been wanting to have a pool for 3 years and since Anthony & Sylvan is used in the neighborhood, we got in touch with them. The salesperson came to the house and I was really comfortable with him. He made a description of the company and how long they have been around. Their presentation was put together, very professional and we felt confident in what we were presented with.
The scheduling team was awesome. They let us know a day or two in advance that the pool is coming out. Everybody always came out at the time they said they were going to. Our project manager was really easy to get a hold of. He followed through with all of our phone calls, always calling back and making sure that he addressed any questions that we had. He made sure that we were satisfied.
One of the things that they did that really stood out is, we had a really long stretch of rain and our pool cover had to be folded up when it was wet and rainy. We were a little concerned about leaving it out so much but the project manager said, “Don’t worry about it. I’ll come up at night and we can open and dry it up, and fold it.” My husband said, “Oh, that’d be great.” So he came one night when my husband got home from work and did that with him. He went above and beyond, and that mattered to make sure that we were comfortable with the way our pool cover was put away.
The pool has a tanning ledge with bubbles on it, a hidden shelf and two cascades. I like its perfect size. It was suggested by the salesperson that people generally don’t ever want a bigger pool, but they wish they had a bigger deck. So we put a little more area into our deck and it’s comfortable to walk around and lots of people can sit around it and enjoy. My husband enjoys some relief from the hot summers and having a place to relax.
Anthony & Sylvan Pools Company Profile
- Company Name:
- Anthony & Sylvan Pools
- Company Type:
- Year Founded:
- 3739 Easton Road
- Postal Code:
- United States
- (866) 650-3526