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Anthony & Sylvan Pools
Anthony & Sylvan Pools
Call toll free
(866) 650-3526
Overall Satisfaction Rating
4.73/5
  • 5 stars
    266
  • 4 stars
    54
  • 3 stars
    9
  • 2 stars
    1
  • 1 stars
    3
Based on 333 ratings submitted in the last year
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Anthony & Sylvan Pools

ConsumerAffairs Accredited Brand

Anthony & Sylvan Pools is a premier builder of inground concrete and fiberglass swimming pools. Since 1946, we have designed and installed more than 370,000 pools for home owners all across the nation. Our pools are easy to maintain and built for life. With additions such as vanishing edges, raised spas and rock waterfalls your pool is an oasis in your backyard.

Anthony & Sylvan Pools Gallery (9)
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1546 Anthony & Sylvan Pools Consumer Reviews and Complaints

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3 featured reviews
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Page 1 Reviews 1 - 30
Customer increased Rating by 3 stars!
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Verified Reviewer
Resolution response: Sept. 28, 2018

Issue has been resolved with company.

Original review: Sept. 19, 2018

Our experience with Anthony & Sylvan has been disappointing, stressful, and very difficult. I sincerely cannot offer a single positive statement from our experience. They over promised on multiple parts of the process and under performed every single time. Currently, we are still waiting for them to finish the plaster on our pool (original plan was to have the pool ready by the end of June and it's now September 19th). We chose Anthony & Sylvan and gave our deposits SOLELY based on a guarantee IN WRITING from their Sales Manager about the timeline of construction. They didn't meet that timeline and their response was to say that there was no penalty outlined in the agreement thus there's nothing they have to do for us.

Moreover, we have paid in full for the pool and had a terrible plaster job that has to be redone. I have over 50 hours of being on the phone with Anthony & Sylvan without any resolve to date. There are numerous other stories I could share but I do not feel like it would help our project in any way. Regardless, for your own sanity, money, and quality pool, DO NOT FOR ANY REASON HIRE ANTHONY & SYLVAN TO INSTALL YOUR POOL!

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5 people found this review helpful
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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 15, 2018

Anthony & Sylvan put in the pool 20 years ago and over the years, my interactions with their store staff have been fine. I especially like the water analysis. There was one littler sputter, however, of having trouble with the pool. I brought the Polaris to them because something was clogged up. I couldn’t figure it out and it sat for weeks and weeks. Finally, I took it back and put it all together myself. But normally, Anthony & Sylvan has what I need when I go to the store. If there’s some doubt, I call them and ask them if they have it and order it if it’s on sale. It has been a good relationship.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 14, 2018

I love the convenience of Anthony & Sylvan's location. I was there recently and they were very helpful. They got my pool water tested and they taught me what I needed as far as chemicals go. They also explained what they thought the pool needed.

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Rated with 1 star
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Verified Reviewer
Original review: Sept. 13, 2018

I met with the salesperson (Jarrad) and everything was good at the beginning, he promised me that our pool will be done by the end of July. Then we had a meeting with Jarrad and the project manager (Cody) who stated that the first week of August will be the maximum to have the pool up and running and ready to be used. Once we signed the contract everything went down hell. The scheduler (James **) was the rudest, unprofessional and nastiest person I have ever dealt with. Tara another scheduler who lack communication. They scheduled us on rainy days because I complained about the delay. I have emails, videos, and pictures. I kept emailing them that you cannot choose the only rainy days in the week, schedule me and then blame it on the weather. I texted all of them several times and Cody will respond a day or two after if he did respond.

The construction crew they sent to our house left their trash, cans and the food paper plates etc on our lawn. They left a huge mess around the pool, they messed up the driveway and they said their policy stated they are not responsible for any damage they create. They dug up the pool and used most of the dirt they dug up but left a huge amount just laying there by the pool and they said it is our responsibility to level it ourselves. The construction fence they put was always down, they didn't care about making it secure enough to keep it in place, we had to fix it ourselves several times. I contacted their supervisor to complain and didn't get a response from him until almost the end of the project.

After several attempts to get this pool done, we finally had it completed at the end of August over a month behind the schedule, they left the orange construction fence, the metal they used to hold it up with and the other fence they used until I called and asked them to come and take that. The job was not as they told us and not as the picture, the plaster work was sloppy and I took pictures, contacted them and still waiting for it to be taking care of. The equipment they showed us on their catalog was nothing in real life like described. They basically sell you an ideal pool, charge you a ton of money and don't deliver. I am extremely unsatisfied and if the above issues are not taking care of, I will have to take other measures. Avoid this company by any means. Even the other contractors who came to our house stated they never saw a messy, sloppy job in their career time and that we got ripped off.

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5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 13, 2018

I have an Anthony & Sylvan pool and I have it for 16 years now. I also use them for my pool supply needs and the staff in their store is very knowledge and helpful.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 12, 2018

Anthony & Sylvan are the ones who initially put in my pool 30 days ago. I like the quality of their products and when I'm dealing with their staff, I always have a very positive experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 11, 2018

I’ve been using Anthony & Sylvan to install three pools and I use their pool supplies store regularly for all my pool needs. Their store staff that keeps me going there. They always go above and beyond to attend to my issues and they’re quite capable. Also, they usually recommend my trying certain things and whether they’re paying out or not, Anthony & Sylvan's reps are quick to respond with adjusting what they think might fix the issue.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 10, 2018

The people at Anthony & Sylvan are very knowledgeable and they give me good tips on how to maintain the pool. They also help me find hard to find parts.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 9, 2018

Anthony & Sylvan put my pool in and I have been using them for my pool supply needs. I go to their store all the time. I like that their people know what they're doing and they have the answers all the time. I dealt with the manager and he took his time in going over everything completely and telling me how the salt water system works. He stood with me in everything. He ran out to get the salt himself and he put it in my car. He was great and he did the right thing. I was very happy with the service.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 8, 2018

I've been dealing with Anthony & Sylvan for a long time now. Their people are very helpful. I get my chemicals from them and when they come in and get my water tested, they're always very pleasant and work very quickly.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 6, 2018

The store reps at Anthony & Sylvan are very knowledgeable and friendly.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 5, 2018

I had an Anthony & Sylvan pool, and I've been using their supplies since 1988. I really like the chemicals there and they're more top quality compared to the other places. I've always had positive interactions with their store people and they are very friendly. They’ve always been very willing anytime I've had a question and they are knowledgeable to answer it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 4, 2018

I have been working with Anthony & Sylvan Pools for the chemicals and water testing. I like their products. When their staff test my water, they tell me exactly what I need and how much I need. I use that and the chemicals work fine on that.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 3, 2018

Anthony & Sylvan put our pool in, so we got our pool supply needs from them and we worked with them for other pool services. I like their store staff. They have always been very pleasant.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 2, 2018

I have used Anthony & Sylvan for quite a long time for my pool supply needs. Their prices are competitive and their water testing is very good. The store reps are knowledgeable and they're local so they’re very handy.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 1, 2018

I have dealt with Anthony & Sylvan for years for my pool supply needs. They had been opening and closing my pool all the time, but lately I have been doing that myself. For the most part, the store reps have been knowledgeable and helpful. We purchased a new motor for the vacuum cleaner from Anthony & Sylvan and we had just put it in, but it had a problem. They weren’t gonna be able to fix it for 10 days, but I talked to a rep, Keith, and he had a person out here within the next three days. But the same problem has just recurred and the new motor has stopped working again. So far, though, Keith has been excellent and he has gone out of his way to be helpful to me.

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Customer increased Rating by 3 stars!
Verified Reviewer
Resolution response: Oct. 1, 2018

Anthony & Sylvan Pools was able to completely resolve my issue. Thank you

Original review: Aug. 31, 2018

I had Anthony & Sylvan install a in-ground pool in 2017. The process was good and very straightforward. The build was what I expected and well done. Very happy with the transaction. I spent approximately $80k for the pool and was happy to this point. Now for my issue. After the winter less than a year after the build, I noticed that the deck had some settlement issues. I had a number of spots where the pavers had settled which caused low and high spots between the coping and the pavers. Nothing overly concerning but noticeable and wanted to get corrected prior to caulking between the coping and patio.

I reach out to Anthony & Sylvan on May 28th 2018 and was given a contact person via phone and e-mail. I was asked to send pictures (which I did). I was told someone would be contacting me to set-up an appointment to come and take look, then crickets... I followed up to see about the status and was told that the contact person had moved on and was given a new contact. I was asked to send pictures again (which I did). I was told someone would follow-up and set an appointment. Crickets... I followed up again and again. This time my contact person was sick so I was given my third person. Guess what? Crickets... It is now August 31st and I still have no answer, no appointment nothing!!!

My last resort is to get a lawyer and let them take care of it. The funny thing is they were very quick to call to schedule a date for opening and closing my pool. It is a shame because I was very happy with the build and everyone involved to this point. If you're looking for customer service after your pool is built do not count on it. Once they get paid you will never hear from them again unless you're willing to pay for a service. They may be worse than car salespeople. STAY AWAY!!!

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3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2018

Anthony & Sylvan built my pool. Their store is very convenient for us and we've always had a good experience there. It's a nice environment. The staff recognizes you’re the customer. They've always been helpful.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 29, 2018

We had an Anthony & Sylvan pool and we used them for renovation before. Their place is also right around the corner and every time I go in there, they get exactly what I need and they give me a lot of good advice for my savings or water chemistry.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 29, 2018

I built an expensive pool in the back of my home. The workmanship was awful and several mistakes were made. The company admitted in writing that mistakes were made and promised to correct them in writing. Three years later, nothing was done to fix any of the issues. I got too many promises and excuses, but they never came through with any of their promises that they put in writing. Every time I called, I got another apology with another promise, but nothing ever happened. I will be suing them. Here are the issues with the pool: 1- The spa NEVER worked. 2- The tile work was horrendous. 3- The pool is full of streaks.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 29, 2018

I have been dealing with Anthony & Sylvan for 14 years. They have been very communicative. The store staff has been very knowledgeable and patient in the retail store.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 28, 2018

Anthony & Sylvan pool store is three blocks away from my house and that is one of the main reasons why I go to them for my pool supply needs. Every time I go there, my experience with them has been pretty positive. Their staff is knowledgeable and helpful. And if they have a part and it is only for a used pump, they’ll still give me the used one to hold me off.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 28, 2018

We have an Anthony & Sylvan in-ground pool and chose to go with them for the pool supplies that we need. Their staff are very helpful and knows what they’re talking about. They’re also very dependable and their supplies are very good and better than the others.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 27, 2018

We go to Anthony & Sylvan because of the type of pool we have and when we are there, the store staff is always very pleasant. They're helpful and knowledgeable too.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 27, 2018

Anthony & Sylvan built my pool originally. Their staff was very nice.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 26, 2018

Anthony & Sylvan installed my pool. I’ve always done business with them and we bought all our supplies through them. The staff is always very friendly and they always accommodate whatever my needs are. We open and close our pool ourselves, but we use Anthony & Sylvan for maintenance, and if I have any issues with the equipment or anything that needs servicing. They’re very knowledgeable about the pool treatment and the water treatment that they do. They’re always spot-on with whatever we need to add to the water.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 26, 2018

Anthony & Sylvan installed the salt chlorinator for my pool and I also like going for their water test. Anybody that I talk to after a water test tells me exactly how to solve it. I also get a nice little printout of all the steps that I need to go through in order to clear up or clean out any water issues. And any time they haven't had anything, there was always somebody working there who was able to get me the part, piece, or whatever I need from another store. Then I usually get it the next business day.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 25, 2018

My favorite thing about Anthony & Sylvan is they make sure that everything's done correctly. And if it's not done correctly, they will come back and make sure it will be done correctly. I was recently at the Anthony & Sylvan store in Montgomery Township and I had told the gentleman that my filter motor had died and that I needed a new one. Even though he was closing, he waited for me to show up and he had exactly what I needed. It was a heavy motor and he helped me load it into my car. He was very friendly and knowledgeable too. He gave me some advice on how to install it myself and it all worked out very well. He was also so reassuring, telling me that I could handle it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 25, 2018

Anthony & Sylvan installed our pool. Their customer service was good and their team was always very knowledgeable and polite.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 24, 2018

Anthony & Sylvan's store staff is very nice and knowledgeable. They tell me exactly what I need to do to my pool when I bring the water in.

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Anthony & Sylvan Pools expert review by ConsumerAffairs

Anthony & Sylvan is a pool company that has been in business since 1946. It installs pools and does regular maintenance and cleaning. The company is known for its unique and custom pool design and it offers a lifetime structural warranty.

  • Variety: Anthony & Sylvan installs a wide variety of pools, including concrete and fiberglass pools.

  • Vanishing edges: It can install "infinity pools" -- pools the appear as though they don't have any edges.

  • Add-ons: Anthony & Sylvan can install many add-ons, such as sunken barbecue pits near the pool, beach entries, rock waterfalls, spillways and more.

  • Experience: The company has been in business for nearly 70 years and has worked on over 370,000 pools.

  • National availability: Anthony & Sylvan provides pool services to people across the country and can work closely with consumers to give them exactly the pool they want.

  • Best for: Homeowners, business owners, pool owners and property managers that are looking for a custom pool design.

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Anthony & Sylvan Pools Company Information

Social media:
Company Name:
Anthony & Sylvan Pools
Company Type:
Private
Year Founded:
1946
Address:
3739 Easton Road
City:
Doylestown
State/Province:
PA
Postal Code:
18902
Country:
United States
Phone:
(866) 650-3526
Website:
www.anthonysylvan.com
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