Anthony & Sylvan Pools Reviews

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About Anthony & Sylvan Pools

Anthony & Sylvan Pools is a premier builder of inground concrete and fiberglass swimming pools. Since 1946, we have designed and installed more than 370,000 pools for home owners all across the nation. Our pools are easy to maintain and built for life. With additions such as vanishing edges, raised spas and rock waterfalls your pool is an oasis in your backyard.

Pros
  • Accessibility and safety features
  • Complete customization available
  • Lifetime warranty available
Cons
  • Retail stores not widely available

Anthony & Sylvan Pools Reviews

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    Page 7 Reviews 835 - 1035
    Verified purchase

    Reviewed Nov. 16, 2017

    My pool was installed and built by Anthony & Sylvan Pools. I use them mostly for closing because of the warranty on my pool and if they come to close, I let them know everything and ask them to get me if they need anything. I had to get a new filter put in one time and I also had them retile my coping in the pool two years ago. Some of the tiles are coming up now so I'd be putting in a warranty service.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2017

    Anthony & Sylvan installed my pool years ago and I’ve been very pleased with their services. We use their services for seasonal opening and closings of the pool. If I have any questions especially about pool filters or chemical mixes, they’re always quick to answer and I've never had a problem in scheduling them to come out. Also, the technicians tend to be very friendly. It’s been a really good relationship.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2017

    I found Anthony & Sylvan on HomeAdvisor and they were the only one that responded. I had them restore my pool. The people who closed my pool were really friendly and knowledgeable when it came to what I need to do for the pool opening for next year.

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    Customer Service

    Reviewed Nov. 16, 2017

    Anthony & Sylvan Pools is a large company that we know from way back and we’ve been using them for 12 years. They open and close our pool every year and they always do a good job. I can depend on them and I’m very happy with their service. My neighbors had a couple of smaller local guys in Howard County try to close their pools down and they had one problem after another. Also, Anthony & Sylvan always email to let me know when they’re coming out. Then the day before, they place the call and say they’re going to be in the morning or afternoon.

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    Reviewed Nov. 16, 2017

    Anthony & Sylvan Pools installed my pool so I decided to go with them as well for the pool service. I've used them for the opening and the closing. The crew has always been very professional, knowledgeable, and great to work with. I'm very satisfied with all the work that has been done and with the entire process from the installation to the pool service.

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    Staff

    Reviewed Nov. 16, 2017

    The Anthony & Sylvan team put the pool in then for the first 10 years, I went to the neighborhood guy for pool service. But one year, he didn't close it correctly because the next year when I started the pump, there were troubles in the flow of the lower end of the pool. Since then, I’ve been taking Anthony & Sylvan for seasonal service. We do our own stuff during the week and we go every two weeks to the local guy around here to have the water checked and get the chemicals out in the water. So we have Anthony & Sylvan just for the opening and closing, the beginning and the end. The best thing is that I can trust them to do the right thing and based on my previous experience with the other person that I had, they seem to be a lot better. I have very little interaction with them because they come out on the days that I work, on Mondays, Wednesdays and Fridays. But I tell them what I want to be done and they do it well.

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    Reviewed Nov. 16, 2017

    I've used Anthony & Sylvan in the past for seasonal closing and they did good work in closing my pool. I would recommend them to a friend.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2017

    I use Anthony & Sylvan Pools for their closing services. I usually deal with their service manager and he’s very receptive and quick to respond to concerns and questions that I have. Also, you’re going to have some things go wrong when you have such a big project, but their follow up has been exceptional with what they’re doing as to make things right.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 16, 2017

    Anthony & Sylvan had been around for so many years and I chose them to build our pool because they seemed to be a good choice. Tom, the salesman, came out and was very personable. He projected a sense of his knowledgeable and he's confident about what he had to say in the sales presentation he makes for customers. I had complete confidence in him. However, once the construction started, it seemed as though everyone that showed up was a sub-contractor and sometimes the work was not always performed as well as the customer might expect. What happened was, when the pool started taking shape and different sub-contractors came out to do different aspects of building the actual pool, I would come home from work and walk around the pool as it was progressing and I would find things that were not correct and I would have to call the project manager and have it corrected.

    In addition, I found out that the project manager did not keep on top of the different sub-contractors so every time the sub-contractor came out, I was the one who had to do an inspection to make sure that the job was done properly and I found numerous mistakes. So the building process wasn't a great experience.

    But once the pool was done, it looked great. They also gave me reading materials about how to take care of the pool and different things about it as well as how to enjoy it. But when I would ask a sub-contractor for any suggestion about how to do such and such, they’d tell me that I didn’t have to do that. So there was a conflict between the written material and the spoken word about my responsibilities as a home owner and taking care of the product that they produced and that was frustrating.

    The pool was finished the end of September of 2016 so we kept it open for a few more weeks, then we told Anthony & Sylvan to come and close it because the weather got cold. So this year when they opened it March of 2017, was the first year we got to enjoy the pool. Then they closed it the second time recently. Since we didn’t have to deal with subcontractors or aggravating things, our experience has been more enjoyable. If I had a problem with the pool, I would call the service department and they would come out and fix it. Things seemed to be much better. I had a problem with a computer board in my power center and Sean came out to fix the problem. He did a very good job, answered any questions that I had and provided a bit of information about tips on some things to do if I have issues.

    However, my overall sense is that Anthony & Sylvan does not talk to their customers in a way that is helpful for them taking care of the pool or knowing what to do if they have an issue. Basically, they build the pool and they leave the customer on their own to figure things out. That’s discouraging because they brag about they’ve been in business for 70 years and you’ll be happy when they build your pool, but they don’t follow through on the fact. If they’ve been in business for so long, they should have better customer service and more helpful conversations with their customers.

    They should also give out better literature because the one they gave me needs to be updated. Things that were said in there are not correct. They had a pool testing program in there that I called and asked their rep if I should get on it, but I found out that they don’t even use it anymore. Other than that, I’m happy with our pool and I have recommended Anthony & Sylvan to a friend. But I told my friend that he’ll have to keep a watch on what they do because the job isn’t always done right unless he is there to make sure that what’s supposed to be done is being done.

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    Staff

    Reviewed Nov. 16, 2017

    We had been watching Anthony & Sylvan for about 10 years but at the time we couldn’t really afford them. Now we are in a better position and so we’ve decided to go with them. Our pool was installed and we got to use it for two weeks this year because it got put in not too long ago. We used Anthony & Sylvan for the whole construction and for closing our pool which we had about a month ago.

    I like that when the Anthony & Sylvan team says they’re going to be here, they’re here and they’re on-time. That was the biggest thing I was very impressed with them. Most of my interactions with them were done through Doug, the guy that we purchased the pool from. I’d always interact with him if we wanted to change anything, or if we wanted this or that, and he was always quick to take care of our needs. We’re very happy with the purchase of the pool and with what they’ve done. There would be a different team each time, which was kind of strange, but all of them did it very well and all phases of the installation were great. We’ll recommend Anthony & Sylvan.

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    Staff

    Reviewed Nov. 16, 2017

    We had Anthony & Sylvan build our pool, then we stepped outside and gone to another company once for closing and once, I let my husband do it. But I decided that I preferred Anthony & Sylvan. I have them handle the opening and closing, with the occasional troubleshooting. They are responsive, courteous, very knowledgeable and professional. They are also helpful and explained what they were doing because we were interested in understanding the process. They didn't just come in and closed the pool. They were willing to entertain us by sharing what they were doing with us when we asked.

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    Punctuality & SpeedStaff

    Reviewed Nov. 16, 2017

    Anthony & Sylvan built the pool and we've used it for a few months now. The employees who did the work did an excellent job with the workmanship itself, explained what they were doing and took the time to educate us on what it mean to be a new pool owner. We also had the pool closing in our contract when we purchased the pool so we recently had them here for that. I worked with their service team to schedule the appointment and do all the necessary pre-closing planning I had to do to be ready for it. They were very helpful in explaining the whole process and identifying what needed to be done so that when they showed up to close the pool, everything would proceed flawlessly. They did a great job and were very easy to do business with.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 10, 2017

    We spoke to a friend of ours and Anthony & Sylvan had put in their pool, and they had good things to say. Anthony & Sylvan replaced an old pool that we had had on the ground. Our pool is free-form but we asked for a different style than what the normal free-form patterns were, and we were accommodated. I love the color and I love that it’s heated. It’s comfortable all the time. Harold, our project manager, was phenomenal. True customer service comes out when things don’t come off without a hitch, and the ways that this company overcame those problems really help these guys stand apart. Harold, in particular, stood out in getting us the help that we needed as quickly as we needed it during those little hiccups. For that, we are grateful.

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    Punctuality & SpeedStaff

    Reviewed Nov. 10, 2017

    I had done some background searches on pool companies in the area that had been around for a while and Anthony & Sylvan has been pretty established. I purchased a free-form pool from them. It's 7,000 gallons, about 21 feet long and 10 feet wide on the end. It also narrows in the middle and has rock waterfalls. The project manager and the scheduling team were both great. They answered all my questions and were very proactive. They sent e-mails every week and they told me what was going to happen that week. They were also pretty much always on time.

    Even though we had one day of a weather setback where it rained and they couldn’t do what they were scheduled to do, the rest of the time, they were exactly on schedule. So far, my favorite thing about the pool is the waterfalls. I teach in school and I look forward to just hanging out and lounging around and playing with my kids in the pool. I have recommended Anthony & Sylvan several times already.

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    Customer ServiceStaff

    Reviewed Nov. 10, 2017

    Our pool was probably 27 years old and I believe that Sylvan built it originally. We had a company that closes our pool and we were trying to get his contractor to give us a price to redo the pool for a couple of years now. We had another guy that we've done work for and we tried to get him for over a year to get pricing. However, my son actually wound up getting a brochure in the mail and that's when we called and got tied up with Anthony & Sylvan.

    The guy who came out to meet with us to sell us the pool in general was excellent. He was a young fellow, very detail-oriented and made some good suggestions. We had a gunite pool and they power washed it and redid the tile. They wound up fixing three or four collapsed lines so they did quite a bit of work. The person who scheduled the work was very good, very cooperative and returned phone calls. He was excellent. We had a lady that we dealt with for finance and she was also very nice.

    The whole pool, the look in general, the brick coping and the tile work turned out very nice. The only one negative, was the project manager who was a little difficult to deal with. He was the one we call when there was an issue and to get some things done. Overall, I would recommend them, from the person that we met with to the guy who we scheduled with, to the lady and to the workers who were all very polite.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 10, 2017

    Anthony & Sylvan is a respectable company and we've seen their advertising on the side of the road. My pool is free-form and it fits the yard. It's clear and spacious. Communication with the project manager and the scheduling team was nice. They got the job done and did really well.

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    Reviewed Nov. 10, 2017

    We had Anthony & Sylvan make us a free-form pool with a spa and two additional waterfalls. We were assigned a project manager and we worked with the team and their rep at the office since the office was monitoring the different stages of the build, scheduling appointments with the contractors, and linking them up with us. Also, at least twice a week, we had visits from the project manager who was surveying the work, taking pictures and sending it over to us by e-mail with a report on the advancement of the works. It was very good. We love the pool's design and the quality of the finishing and we look forward to spending time in it with family and friends. It's very convenient to have it in our backyard and it feels like being on vacation without being away from home.

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    Customer ServiceStaff

    Reviewed Nov. 10, 2017

    Anthony & Sylvan built my pool in June. The best thing about them was that they frequently called to see if we were satisfied. They worked hard and always followed up to make sure that we were happy with the work that they were doing. A couple of weeks ago, they closed the pool. I met with the guys that were closing it and asked them several questions and they were very good at answering it. I'd recommend them.

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    PricePunctuality & SpeedStaff

    Reviewed Nov. 10, 2017

    After interviewing a few other companies, we chose Anthony & Sylvan to build our pool. We preferred their process of how they were going to build the pool and how their company was organized. Their pricing was consistent and they didn't try to upsell us. Their people were prompt because they showed up within the window that we were expecting them to be here. If a problem is found, we are comfortable that Anthony & Sylvan can do any remedial work that may be required. We used them for construction, opening and closing. But currently, we only use them for closing since my wife opens the pool. Overall, we've been very pleased with them. They're professional and courteous. If we have friends who are looking at building a pool, we recommend that they hear Anthony & Sylvan out.

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    Staff

    Reviewed Nov. 10, 2017

    Anthony & Sylvan built our pool and we use them for opening and closing services. The technicians are very helpful and they really try to teach me as they're fixing things so I have knowledge on what they're doing. Twice this year, they came to do some patch work. While they were working, the guy explained to me how to run the system if our salt system is not working. He also allowed me to record what was going on and showed me how to do certain things so we would be more efficient in keeping the pool from turning green.

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    Reviewed Nov. 10, 2017

    I love the pool Anthony & Sylvan Pools built. They opened and closed it over the summer.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 9, 2017

    Anthony & Sylvan Pools built our pool and we've been using them ever since. I have them for the opening and closing and they come out and check anything if I need them to. They’ve also helped me troubleshoot some technology issues so they've been very helpful. They are very friendly and they ask questions. They also gave me their cellphone number so I can call them. I called one guy and talked to him at 10:00 at night. They're fast, efficient, and direct. They give me a date and tell me if they are a little backed up. Their overall service and the communication of the organization are up there. They're all great and I love them.

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    Punctuality & Speed

    Reviewed Nov. 9, 2017

    A neighbor had a pool put in by Anthony & Sylvan and they recommended them because they thought they were the best. Anthony & Sylvan built our pool from scratch and everybody was wonderful and always timely. The design consultant, Rose, was very accommodating.

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    Punctuality & SpeedStaff

    Reviewed Nov. 9, 2017

    We use Anthony & Sylvan for their pool opening and closing service. They schedule well. They come on-time and they're very quick. We have a very large pool - it's 9 feet deep at the longest and 48 feet long and 28 feet wide. They do it very quickly and methodically and it's always done well. They're always knowledgeable. When they come to close, it's not always straight on, especially as the pool ages. They troubleshoot very well.

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    Punctuality & SpeedStaff

    Reviewed Nov. 9, 2017

    I got the Anthony & Sylvan's pool opening and closing services. We also purchased some equipment from them. They have knowledgeable people and they're efficient. They take care of things quickly and they clean up after themselves. They’re also easy to work with.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2017

    This is our second Anthony & Sylvan pool and they've always done good work for us. We've used them for opening and closing, and their team has been courteous and they do a good job. Anytime I called, someone always gets back to me and gives me the answers that I need or if they don't know it, they find somebody who can help me.

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    Staff

    Reviewed Nov. 9, 2017

    We contacted Anthony & Sylvan and they came and gave us a great first opinion of their product. They laid it all out for us and it wasn't completely to what we've said. We wanted the pool designed and one thing led to another, and we didn't look any further. When they were doing the pool at the very beginning, every single person who came out knew what they were doing and they were extremely polite. We had a rough start because weather was less than cooperative that fall and so the pool got started and then we had a big empty hole for the winter. We had to wait for the spring, when the weather has decided it was going to cooperate again. But they made sure that where they were able to stop wasn't going to cause any further delay and they could pick right back up. There wasn't going to be any dirt falling in. It was at a perfect stopping spot so even if the weather was less than cooperative, they were great.

    Working with Anthony & Sylvan is convenient. We've been using their opening and closing service and I like the professionalism that the men show. They're always polite and they know exactly what they're doing. They're barely here at the house for very long , but when I have gone outside, I've spoken with them and they're all very personable and very knowledgeable. That's basically the reason we used them. We also changed from a chlorination pool to a salt water one a couple of years ago and they did that for us as well.

    The one person whom we've had most interaction with is Chris. He is a wonderful guy. He talked to us at length about what's going on and why he was doing what he was doing. He was the one we first spoke to about changing it from a chlorine pool to a salt water pool. He gave us how that's done. I have recommended Anthony & Sylvan to a couple of friends when we talk pools.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2017

    I've used Anthony & Sylvan's pool services for everything. Their service department is good and I'm happy with them. They are quick in calling back and responding. I have homes with pools in other states, and my interactions with everybody from Anthony & Sylvan are extremely professional. The quality of service is a little bit upgraded when you deal with Anthony & Sylvan.

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    CoveragePunctuality & SpeedStaff

    Reviewed Nov. 9, 2017

    Anthony & Sylvan installed my in-ground pool this year and they offered me a customized pool cover. With that came the pool closing and I got a discounted price. The process went smoothly. Their team was coordinated in their activities and communications to satisfy the customer. The interactions with anyone from the company has been positive and pleasant. I have also liked their responsiveness. I had a few issues with the construction, but when identified they responded very quickly and resolved them to my satisfaction.

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    Customer ServiceCoverageStaff

    Reviewed Nov. 9, 2017

    Anthony & Sylvan built the pools of my sister-in-law and brother-in-law. We liked them so we also had our pool built by them. We always call them during the building of our pool, opening and closing and any problem we've had with it. They're very reliable when we get in touch with them to fix any issues that we had. For the opening and closing, we worked with a gentleman by the name of Ben who was fantastic. And we also had other issues as things go on, like our blower go out and any pool supplies. He came for those things. We also had Anthony & Sylvan built the cover for us and their service department also replaced the caulking around our pool. Overall, they're a great group of people to work with. When we have questions and concerns they get back to us, they listen to what we have to say, and they try to work with us as much as possible to help to resolve the issues.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 9, 2017

    I was looking for a long-term kind of customer support and Anthony & Sylvan Pools have been in the business for 70 plus years. They built my pool and they also did the closing. They communicate really well via email and phone and let me know a day before when the appointment is. Anthony & Sylvan Pools are on time, does a good job and are professionals.

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    Staff

    Reviewed Nov. 9, 2017

    Anthony & Sylvan built my pool and I’ve used everything that their services can provide such as the weekly service and equipment maintenance. Their team always answers any questions and explains why they’re doing something. They even take care of the problem.

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    Reviewed Nov. 9, 2017

    We first came to find out about Anthony & Sylvan when we read about them in an article. They put my pool in and we followed up the service for opening and closing every year. Most of the interaction is done online, but I can trust them to come out and I don’t necessarily have to be home. I have confidence in knowing that they’re doing what they say they’re going to do.

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    Punctuality & SpeedStaff

    Reviewed Nov. 9, 2017

    We have a very large pool. It's nine feet deep at the longest and 48 feet long and 28 feet wide. We get Anthony & Sylvan for our pool service and they schedule their visits well. Their team comes on time, do their work methodically and they're very quick. When they come to close, it's not always straight on, especially as the pool ages. But they troubleshoot very well and each member of their team seems to be very knowledgeable.

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    Punctuality & SpeedStaff

    Reviewed Nov. 9, 2017

    Anthony & Sylvan built our pool and we've been using them ever since. Our pool is fairly new so I haven't had any problems but they've helped me troubleshoot some technology issues. They gave me their cellphone number and said I could call them. I called one guy and talked to him at about 10:00 at night. They're also fast, efficient and they get back to me in a decent manner. They're pretty direct, too, which I like. I love those guys.

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    Punctuality & Speed

    Reviewed Nov. 5, 2017

    The building experience that we had with Anthony & Sylvan the first time was one of the main contributors to us going back to them on building the second pool. The pool is geometric and we worked with the design consultant to come up with a pool that fit our needs and the size for the area where we had to do our pool in. We also had a detailed schedule of the different phases of the project and I was contacted by the project manager and by the scheduling individual to verify that those dates were going to work for us and they were very punctual on what they said was going to happen during the installation. We don’t have a pool within our community so it was nice to have one that my kids can enjoy whenever they want to.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Nov. 5, 2017

    I’ve been wanting to get a pool for over a year and our neighbors used Anthony & Sylvan Pools. They recommended it and when we met with the sales consultant, we liked what they had to offer. I got a free-form pool and a spa which is very easy to maintain. The service from Anthony & Sylvan has been awesome and if we had any questions, they answered them in a very timely fashion. My kids love using the pool as much as humanly possible.

    We worked with Tim and Patty on a regular basis to make sure that we kept things on track and if we saw anything that needed to be adjusted, we were in constant contact throughout the entire process. The two of them were some of the best experiences that I’ve had with doing a major build and that says a lot. I appreciate the time and effort that they’ve put in to keep us on schedule, no overages and no issues. I’m looking forward to having the pool available in my backyard every summer. Plus, it’s very low maintenance. I’ve already recommended them to another friend that has signed with them as well.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2017

    I've wanted to have a pool for 10 years and I have two friends who have had pools built by Anthony & Sylvan. Our pool is called a Lazy L and it has a sun shelf in it. It has a stone wall and then all the way across the back of it is a waterfall that comes out. I like the color combinations, the aesthetics of it and how nice it makes the yard look. My project manager was fantastic, readily available, always returned my calls, answered any questions that I had and even helped me out on weekends if I needed something. There were a few hiccups with scheduling along the way but a lot of it had to do with weather. Some of it had to do with a couple of their contractors but nothing detrimental. I look forward to the entertainment, relaxation and having fun with family and friends in our pool.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2017

    When I got my house built, the Anthony & Sylvan pool was part of the package. The project manager was Skye who was amazing, accountable, and always called me back. I'm not the easiest customer because I can be demanding but they were responsive to every need and question. Working with them has been excellent. The pool is very relaxing and has a spa. Las Vegas is hot in the summer and it's nice to be able to come home and cool off in the backyard with the pool.

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    Punctuality & SpeedStaff

    Reviewed Nov. 5, 2017

    We started talking about having a pool about four years ago and our friends who have an Anthony & Sylvan pool recommended them. We had to interview some competitors before we decided that Anthony & Sylvan was the best choice for us. Their team was always there, were responsive when we had issues, and they got back to us at a fairly good time. We had to escalate a couple of times but we got our answers. We got a free-form pool that has a spa and a grotto with a waterfall. The pool brings our family together and it’s almost as important as our dinner table. I would definitely recommend Anthony & Sylvan to build a pool.

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    Customer ServiceStaff

    Reviewed Nov. 5, 2017

    Anthony & Sylvan is a long-standing name that's been in business for 75 years, so when we’re looking for a pool, we looked for a company that would be around to be able to take care of us if anything ever went wrong. Also, we like the longevity of their warranty. Our pool is free-form that has a spa, and we had them put in a fire pit that they incorporated into our existing patio. So, our pavers cover the existing patio and also goes around the pool in the spa area and the fire pit. We also added some bar stools where we could sit and watch TV that we mounted on our outdoor patio. We are in Texas and the only way you can enjoy your backyard is with a pool. So, we enjoy being able to enjoy our backyard and not fry here. Our daughter is on the swim team so she’s constantly in the pool. It’s coming quite handy and we love it.

    Michelle, the person that we worked with, was fantastic. She is all-knowing and if she doesn’t know the answer, she’ll find somebody who could try and answer. Even when I have a question today, I’d still go back to Michelle. On the other hand, David, the project manager, stopped coming to our house. We used Michelle to help finish out projects and she was scheduling people to get out in lieu of David. Whatever problems we had, Anthony & Sylvan stepped up and took care of it.

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    Customer ServicePriceStaff

    Reviewed Nov. 4, 2017

    We’ve wanted a pool for a couple of years now, and we’ve seen Anthony & Sylvan in billboards and heard about them from our financial company. We liked what they were offering, and the price was at par with everybody else. The scheduler contacted me whenever it was time to move on to the next level and she gave me the date, and I emailed her back and forth or called if I had questions. The project manager was very good about explaining all the processes. He answered texts if I sent them to him with questions. Any problems we encountered, he got them handled right away.

    Our pool is free form and has a spa. It has the pebble-tech type plaster and a sun deck on it, so it’s like a shallow area with water in and no diving board. I really like the bubblers that are on the sun deck because it makes for a very nice sound when you’re outside even when you’re not in the pool. And I love the hot tub. We’re enjoying the whole thing. We’ve been holding pool parties, and we are getting in the hot tub as cooler weather approaches.

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    Reviewed Nov. 4, 2017

    Anthony & Sylvan had a yard posting along down the street, and we inquired with them since we’re getting a pool. We have a freeform pool built by them and we like its design, specifically the pebble plaster finish. We did the travertine tiles around and then the deck coating. It's the ideal pool that we wanted and it fits perfectly in our backyard. It was a construction project so it had the normal scheduling issues but our project manager was very responsive. Even with some weather delays, we still finished on schedule. They moved as quickly as they could and our goal is to be open by Memorial Day weekend.

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    Reviewed Nov. 4, 2017

    I’ve wanted a pool since I bought a new house and for years I've known about Anthony & Sylvan. Their pools have good value and I also liked the warranties that came with it. Our pool is a large rectangle and we could have some jets put into it, but it doesn’t have a spa. But I like that it’s very large and it has a nice depth to it. The project manager, the scheduling team and I communicated mostly through email and phone. I met them a few times and it went positively.

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    Staff

    Reviewed Nov. 4, 2017

    We had a pool in our last two houses so when we moved to this house, we made a quick decision that we wanted a pool. We shopped around for six months and I saw all the great feedback about Anthony & Sylvan on Yelp. We got a freestyle pool that is more of a natural kind and has a lot of Austin rocks and a leiter incorporated in it. We like the hot tub and the way the pool is shaped. It sits well with the landscaping of our backyard. We made it a little deeper since we have a teenager and his friends coming over. We love the deep end of it as well for the kids jumping in to do all the things that they love to do because teenagers are a little bit bigger than just small kids.

    We also like our sun ledge since didn’t have that in our previous two pools and we enjoy that. The project manager and the scheduling team immediately responded to our concerns or questions and we had a great experience. I’m looking forward to the pool experience in the summer and now that we’re getting into the winter season, the hot tub is fantastic. We can use it year-round and it’s perfect.

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    Reviewed Nov. 4, 2017

    We've wanted to have a pool for 10 years. We have two friends that use Anthony & Sylvan and they recommended it. The reps made suggestions but were comfortable working with our vision and with what we wanted, so the pool was pretty much my design. They had great customer service and every interaction with them was great. They're always in contact with us and addressed any concerns we had. With other companies, you hear stories about things going wrong and even good companies make mistakes. Any issues that happened, they corrected right away. Plus, they are experienced.

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    Reviewed Nov. 4, 2017

    I’ve wanted a pool for five years and one of our friends got one with Anthony & Sylvan a couple of years ago. We got a free form pool that has a tanning ledge and a jump loft. It’s the perfect size for the family and we are enjoying it. It was constructed very well, looks very nice and fits perfectly in our backyard. The project manager stopped by during the different stages while it was being built and I spoke with him on the phone and through text messages. He was always available answering my questions especially when it was time for me to take ownership of the pool. He was also very helpful and knowledgeable of how to assist me and making sure that I’m comfortable as a pool owner. I worked with their scheduling department during the entire process whenever they were sending out different contractors and different people to work on the different stages on the pool as well.

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    Punctuality & SpeedStaff

    Reviewed Nov. 4, 2017

    We went with Anthony & Sylvan because of their lifetime warranty and their customer ratings. What we had built was a free-form pool with a spa. I love the way it looks and being able to relax by the pool while I'm at home. Also the Anthony & Sylvan team were always really good and timely about getting back in contact with us when we have an issue or need some answers. I've already recommended them several times.

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    Reviewed Nov. 4, 2017

    I've had a pool for 18 years which Anthony & Sylvan put in, so I worked with them again. I had very good dealings with the project manager and scheduling team. They told me exactly what steps were going to be taken and when things were going to happen, they pretty much happened. So, I was happy with both of them. I got the free-form pool and I like the pavers that I had put around it and the blue classic color that we had chosen for it.

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    Reviewed Nov. 4, 2017

    We moved here last year and didn’t have a major route for the beach so it’s really difficult to get out on the weekends. The girls wanted a pool so we had one built by Anthony & Sylvan. I had a friend who got me in touch with their head of sales. We had a basic free-form with a spa. It was built on time and it was seamless on all the phases of the construction and the project manager was excellent too. We're looking forward to enjoying the pool and we're kind of sad that we had to close it up yesterday.

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    Reviewed Nov. 4, 2017

    I filled out something online and Anthony & Sylvan responded. We chose Anthony & Sylvan over any other pool company because of the fact that they’ve been around for so long and they seemed to be a reputable company. Also, the salesperson who came out and spoke with us seemed pretty sincere. We got a free-form pool and we like its waterfall feature. We had a really good communication with the project manager. He pretty much handled everything. The only thing that we were somewhat disappointed with was Anthony & Sylvan contracted out the excavation team, and the company that came out did a bad job. They made a big mess of my yard and wasn’t very cooperative as far as listening to what we wanted. But outside of that, everything else was pretty good. I already actually recommended Anthony & Sylvan to a friend who’s getting a pool.

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    Reviewed Nov. 4, 2017

    Anthony & Sylvan did a good job on my pool. It has a spa and an oasis design. It looks pretty in my backyard. Also, their salesperson was really good and helpful. My experience with both the project manager and the team was really good. They helped me pick my tiles for the pool and the basic color. The crew was right on time, too. I'm definitely satisfied with Anthony & Sylvan.

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    Staff

    Reviewed Nov. 4, 2017

    When we decided that we were going to go with a pool, we started doing some research. We liked what we saw with Anthony & Sylvan, and we had them and a couple of other companies give us some quotes. Their team was very responsive. If we had a question or concern, they were pretty Johnny-on-the-spot. I know they were busy with other pools, but they at least got back to us and to say that they were in the middle of something and that they’ll get right back to us. We got a free-form pool. We built this also for our grandkids and it’s got a huge sundeck. It’s in a great location in the backyard and it looks great. It makes our backyard shine.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Nov. 4, 2017

    I thought it would be better for me to have a pool because of my age, for exercise. My daughter mentioned Anthony & Sylvan so I called them up. I also called up another pool company and the waiting time was too long before it was finished. The project manager from Anthony & Sylvan was wonderful. He was very nice and was careful in listening to me. However, I was upset with the workers that came at times. They all had very poor communication and they were mean to me. But the project manager was very helpful to me and he calmed me and talked with a couple of bosses. I got a five-foot deep rectangular pool and it has a step center to get in on both sides. It looks beautiful and I have it decorated nicely all around and it’s healthy for me.

    I have a problem, though, because they put this device on the outside of the house faucet that I had. The faucet was 22 years old and they connected this brand-new device to it, so it was leaking. When I turn the water on, the pressure is so high that it sprays in all directions and I have to really jump to the side not to get wet. I called them up and pointed it out. Phil, who runs that department, sent somebody up and he looked at it, but he didn’t say anything. They never came to fix it.

    There also was another occasion where I had a church party and the little vacuum cleaner that goes in the bottom of the pool that runs around and sucks up any little leaves is connected to about seven pounds of shorter hoses that are connected to one. The end hose is connected into the wall into a device that brings the suction all around. We took this vacuum cleaner out and put it at the end of the pool after the party. It was in the evening then. So, the hose was four hours under the water. My daughter put the device back into the pool device wall. When the pool came on the next day, it made a mess out of the hoses. It was like a ball of worms clinging altogether. There was hardly any leftover hose to pull and run around in the bottom pool. They were all curled up. So, I called and asked somebody to come out, and they did. He said that I should have had the hoses laid straight on the concrete.

    They should never be curled but nobody has informed me. The people who brought the hoses, put it together, put it in the water, and off they went. They never instructed me that I should have the hose lying straight. I asked how much that was and said that I have warranty a three-year warranty on this vacuum cleaner. But they said that I messed it up and that it would cost almost $300. I almost dropped dead. I can’t afford that. So, I went to a swimming pool place here in town, Leslie’s and I paid $11.99 times six pieces to make this long hose together like it was. So, it was below $100 that I paid actually, and they wanted almost $300 for that. That is very disappointing that it left a very sour taste in my bones. My biggest complaint was when they dig up the dirt, they dug up sprinkler lines, those PVC lines, that was connected to areas that needed those lines. I had to pay for it to have that done. It was very upsetting. I was angry with the experience.

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    Punctuality & SpeedStaff

    Reviewed Nov. 4, 2017

    Anthony & Sylvan installed our free-form pool with a spa in 1997. We got he pool 20 years ago because our son was in middle school and we had built a home and moved in at ‘96 with the intention that we would put a pool in for his high school and college. For his growing up years, it would be a good idea to have his friends over to our house and keep an eye on things and get to know his friends.

    When it came time to renovate the pool this year, I decided to go with the people who had put it in. I had very excellent dealings with their salesman, Michael. Also, things were done in a timely manner. The demolition crew came on one day and the installation crew was going to come on the next day, but it was raining so there was one day in between. I was really quite amazed at how quick they were. I thought that they can’t finish that in one day, but they did in both times. That was lovely in terms of not having to have schedule disrupted at home by people being here. Then, it took a while for the mastic crew to come because we had such a rain in summer but they were very good also. Everybody was pleasant and very nice to deal with and very respectful. It was a good experience overall and I couldn’t have imagined it would be that good. The pool is very beautiful and I like looking at it.

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    Punctuality & SpeedStaff

    Reviewed Nov. 4, 2017

    We wanted a pool when we bought our new home. We moved to the desert area and we got a lot large enough to accommodate a pool. We chose Anthony & Sylvan to work on the pool because of their name and reputation. Rich was our project manager and he was awesome. He dealt with any questions that we had and answered them promptly. The scheduling people were experts in their own right. Everybody has experience and knowledge from step one all the way to completion. We got a freeform pool with a spa. Our architectural designer, Bob, did an excellent job with the yard because it’s odd shaped. You could tell his experience with the way he designed the pool. I like its color and size. It doesn’t consume our whole yard, and it’s perfect for us.

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    Reviewed Nov. 4, 2017

    We had a pool at a previous house that we had to sell and we've been wanting a pool in this house for about six years. We knew people in our neighborhood that had used Anthony & Sylvan with good results so we also got a pool from them. Their project manager was very efficient and available. We got a free-form pool with a waterfall and a spa. I like those features as well as the sunbath.

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    Reviewed Nov. 4, 2017

    I’ve been wanting a pool for six months, so I got one from Anthony & Sylvan. I heard about them from a friend whose house pool was done by them. I worked with Rich and he was amazing. My pool is pretty linear and it has a spa. I also love that it has a wet deck.

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    Reviewed Nov. 4, 2017

    Since I moved into my house, I’ve wanted a new pool and a co-worker suggested Anthony & Sylvan Pools to me. I like that my pool fits nicely into my small backyard, it’s geometric and has a spa. I look forward to getting wet during the hot summer days in Vegas. The work supervisor came weekly and emailed me updates, whether I saw him or not, as to how the work was progressing.

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    Staff

    Reviewed Nov. 4, 2017

    We had Anthony & Sylvan build us a freeform pool which has a spa. All my questions were answered by both the managers and the scheduler, and my interactions with them were all positive.

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    Punctuality & SpeedStaff

    Reviewed Nov. 1, 2017

    I chose Anthony & Sylvan Pools because of my landscaper, Marc with M2 Planning & Design. It is a free form design with a hot tub. We did the landscape and the pool design was done by an architect, Brian. And then, Anthony & Sylvan translated the blueprint into a very pleasant pool. It's very nice - soft and rounded. It's beautiful to look at. We're very pleased with the design and the construction of the pool.

    My project manager was Wayne and he was absolutely delightful to work with. He came by at least once a week and checked on everything. Prior to Wayne being there, Brian helped design the pool and pick out the materials. They did an excellent job. The crew that Wayne sent out there would work really long hours. They'd get there early in the morning and stay all day. And they were very meticulous and did a great job. My grandchildren use the pool and they like the hot tub. For myself, I have arthritis really badly and I like the pool for physical exercise in the deep end. Also, it's just very enjoyable to sit up on the deck and look out over the backyard.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 28, 2017

    The pool we got built was a free-form because of the area and it looks good. I want to thank the Anthony & Sylvan design team and also the project manager. They were very knowledgeable in a sense that when I ask a question, I get the response quickly and I was able to work with them. The scheduling was good but there was one time they told me that there was a leveling crew who was going to come and they didn't come. I called to ask where the leveling crew was and the scheduling person was probably not in a good mood. I didn't have the date and I felt it was kind of rude. Hopefully, they fix their scheduling person. Other than that, the rest of the team was good. The crew finished it all very patiently and kept the site very nicely. After having the pool built, I'm looking forward to lots of swimming before the winter comes. I recommend Anthony & Sylvan.

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    Reviewed Oct. 27, 2017

    We've wanted a pool for two years and we got a free-form pool with a spa from Anthony & Sylvan. Their project manager was able to make it the way my wife wanted it to be and now, we can swim whenever we want. The kids love it too.

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    Reviewed Oct. 19, 2017

    I was Googling and reading some reviews about some of the pools then there was an Anthony & Sylvan sign across the street where a neighborhood had a pool put in. Their salesperson, Bob, was wonderful and their supervisor, Sky, was exceptional. They also made follow-ups and made certain everything was running well. They barely called, which is why they were excellent. They did everything we wanted, including the kidney shape, and it's a beautiful pool. We use it for exercising and we love everything about it including the size and the way it was designed. It's heated as well and that comes in handy. I enjoy being able to go out there, too. They put the deck when I don't want to get in the pool and I lay there for fun.

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    Reviewed Oct. 16, 2017

    Anthony & Sylvan's office is just down the street from where we live so we went in and met with one of their salespeople. The team did what they said they were going to do and it worked a little faster than what I thought it would. They moved quickly from the time they started to the time they finished. I got a free-form pool and it sits in my yard. It's convenient and I enjoy the relaxation of being in the pool. It's a heated pool so we can use it at where we're at almost year round.

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    Reviewed Oct. 3, 2017

    Finally decided to get an inground pool, and started the process with a sales consultation on July 8 2017. Gave in our $1000 deposit to hold the current year price end of July. We were advised by our sales consultant that the deposit is 100% refundable up to the dig, if we have not started the dig 12 months after putting deposit in it is up to the company to cancel the contract if they decide. Met with the sales consultant again to finalize design of the pool… i.e. the size we want, shape, tiles...etc. On Aug 11, 2017 630 pm, he then informed us he will draw the plan up and we need to look at it and either approve or make any changes to it. We got a phone call from Sharleen ** an Anthony & Sylvan sales administrator on Aug 22, 2017 asking to schedule a meet and greet with our sales rep/ design consultant and project manager.

    I told her we weren't to start the until spring of 2018. We are not in a hurry to dig right now, she reassured me that this meeting will not trigger a dig. They are just going to lay out the design in our yard and if we need to make any changes we do it that day, so I agreed to the meeting. On August 23rd she sent us a confirmation of the meeting set for Aug 29, she also attached a copy of the pool plan to look over. Aug 29th came along and it was raining. Sales/design consultant called to see if we can push back time, I said, “Sure.” He called again 2 hours later and asked if we can re-schedule and I said, “Sure.” I told him I am going away on business and will not be back until October, he asked if we were planning to start dig while I was away and I said, “NO we are not in a hurry to start dig, we are thinking spring of 2018…” then he said, “That's what I thought...” thought about it a minute and then decided to keep appointment anyways.

    They came laid out the pool in yard. Husband was not happy with the size of the pool and wanted to make some changes, so we came in told them we did not like the original design that Sharleen sent. Need to make some changes, told them what needs to be changed and added. They said they will draw it up and sent it to us for approval. I asked what would be the next step and they said once we approve drawing we tell them when to dig and they show up. They then asked us if we were planning to finance thru one of their banks, we told them NO we are getting a loan from my job in the SPRING. They left and have not heard from them since. Fast forward September 21st 2017 9 am. I got a text that someone is digging my yard, I asked my mom who was digging and what were they digging, and she said the pool people. Never saw or approved the revised plan, never authorized the dig. Did not know they were coming.

    I call the guy in charge and asked who authorized this. We never approved the plan. His reply was "oh you never saw the plan what’s your email", he then sent it to me and I noticed that there was little marking and it was stamped approve 2 days earlier. We never saw the drawing. Completely different drawing from the first one we rejected. Called the project manager told them this was not authorized... and the best he can say was, “I can stabilize the hole and put granite but you have to pay $49,000 now.” (We’ve never approved the drawing or authorized them to dig.) So basically trapping us into getting a pool now, when technically we still had up to 11 months to back up as long as dig hasn't started. Or fill the hole.

    We told him if he's filling the hole he is putting sod in it. We have a birthday party in a week and half, he informed us he can't do that. That was not company policy, but apparently trespassing in someone's property and destroying their yard without permission is ok. It took my husband asking for their legal number for their VP to call him Alan Walker… but he basically told us the same thing... “Too bad we dug up a pool you never approved the plan on or without permission... but we’re not going to stabilize the hole in your yard unless you pay for it now... or we can fill it up and put grass seed...” I told my husband to check the mail since I was out of town. Maybe we made the mistake somehow...

    He found a mail from Anthony & Sylvan containing building permit. Only problem is the plan that was attached to building permit is not the pool they dug up. COMPLETELY different. Not only that the plan attached to the building permit was the first plan we rejected. So the VP didn't want to talk to us anymore and passed us on to consumer relations. He agreed to sod my yard, only if I take down my review about their company. He also offered free opening and closing of what I have no clue. We don't own a pool so it can't be that, maybe my kids’ playground? So I finally told them, “Fine fill the hole and give us our deposit back.” And he flat out said, “You're not getting the whole thing because there are building permit fees...” We never approved any plans, the plans you guys submitted for building permit were not only completely wrong but never approved by us.

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    Response from Anthony & Sylvan Pools

    Thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your concerns and to try to find a positive resolution.

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    Punctuality & SpeedStaff

    Reviewed Oct. 2, 2017

    We have a new pool for a new home and it’s geometric with a spa from Anthony & Sylvan as recommended by our realtor. I like the design that went in with the features of the home and the way that it was designed to fit the backyard and the tiling. There was constant interaction with the Anthony & Sylvan team and I was kept apprised of everything such as any delays or changes to the schedule and there were no surprises. I enjoy having the pool available whenever I would want to use it.

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    Reviewed Oct. 1, 2017

    We checked another company that had the fiberglass pools, but the cost for the fiberglass pool and Anthony & Sylvan's were the same so we decided to go with the concrete pool. We moved here to Nevada from out East and we were going to get a pool out East, however, pool season out East is only three or four months. When we moved out here, we decided at that point we wanted to get a pool since we could do it year-round. We got a plain, simple, straight out 15 by 30-foot pool. We like that we can heat it up as hot as we want and could play in it as late as we want. Anthony & Sylvan's team was very good. Aside from some minor delays, all the scheduling done was timed perfectly. The workers, plumbers and electricians were here when they said they were going to be here, and it all fell right into place really well.

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    Reviewed Sept. 27, 2017

    After researching pools on the internet, I interviewed prospect companies and narrowed it down to three. Then they did presentations and we ended up getting our pool from Anthony & Sylvan. It's free-form and a freestanding form bath system. It’s salt water and has a spa. We were out of the country when they did the installation and they stayed in touch with us very well. Everything was exactly like what we wanted it to be. We use it four to five times a week for a couple of hours a day. We enjoy the water. Then we have the grandkids over and they enjoy the spa and jumping off the waterfalls.

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    Reviewed Sept. 26, 2017

    I've wanted to have a pool for a few years now so I had Anthony & Sylvan build a rectangular pool with a spa. It’s where we cool off from the heat and it’s also a family-gathering area. I love that it stays clean all the time with the in-floor cleaning. It’s clear most of the time and without too much treatment. The spa is also nice, warm and big. The project manager that I dealt with was great. He helped whenever there was an issue and resolved it. He was available as quickly as needed and pretty quick to get little issues resolved.

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    Reviewed Sept. 25, 2017

    Anthony & Sylvan installed a geometric pool for us and it has a spa. I like that it’s very convenient to the backyard and the spa in the wintertime. We had quite a bit of interaction with the scheduling team, and then I had two interactions with the project manager. One for the installation of the gas line and another for the introduction that he was going to be the project manager. So far, we enjoy using the pool and swimming in it.

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    Reviewed Sept. 24, 2017

    Anthony & Sylvan had good reviews online and I had them build a free-form pool. Our project manager was Tyson and he was super professional throughout the whole process. Everything was very on time from day one and worked like a well-oiled machine. It all flowed together really well and Tyson kept us informed as to what was going on and the timeline, which was really great. Our pool has a really beautiful design and it goes from three and a half feet to six feet. It has a spa that flows into the pool which I really like. There’s a little bubbler fountain too and a tanning deck that I really enjoy because it's good for small children to splash around and not yet into swimming. The dogs like to get into that part as well.

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    Reviewed Sept. 20, 2017

    A neighbor had Anthony & Sylvan do their pool and I really liked it. We liked everybody that we met with from Anthony & Sylvan and we liked their product. We got a rectangular, salt water pool and this is the second pool for us. We’ve always had one in our house, so when we moved in, we waited about a year before we put one in. This was a very large project and everybody was flawless. They were so organized and emailed us every step that was approaching the project and I never had to ask where anybody was. Everybody was very concise with their answers and it was seamless.

    We build and do a lot of house renovations, and this was the easiest by far. I love the way our pool looks. It’s very beautiful and I love the shade and the coping that we used around it. It came out really nicely, and it looks like it’s always been in our backyard. All in all, having a pool has been very enjoyable for us. Charlotte’s summers are very hot, so we’re looking to have some nice family time out there.

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    Reviewed Sept. 19, 2017

    We started looking to build a pool about three years ago. I got a referral from a friend who has built a couple of times with Anthony & Sylvan. Their scheduler was very good about keeping me informed about upcoming appointments or the next steps in the building process. My pool’s now complete and I like how clean and nice it looks. We enjoy being able to spend time with the kids. We have something to do with them in the summer without having to go out to a public pool and deal with the crowd and travel.

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    Reviewed Aug. 21, 2017

    Anthony & Sylvan Pools built our pool in Kingwood, TX and we had a very bad experience with them. They did not keep what they promise to the clients, the workers made several mistakes in the pool that they should repair later but one of them (white spots on the bottom of the pool that look terrible at night with the lights) are still there, they could not fix them. Lupe who works with them was in charge of the construction, he told us the pool would be ready in December but it was ready almost end of January! Every time we called him he never answer the phone. We paid a fortune for our pool and the result was nice, the pool looks beautiful but with too many issues, frustrations and mistakes in between... So be very careful and do not believe everything they promise.

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    Reviewed Aug. 13, 2017

    We just had Anthony Sylvan put in a free form gunite pool. We went with A&S because we really liked our salesman, Tom **, and I did research and was happy to see what customers had to say about them. After 9 weeks, the water went in 2 weeks tomorrow. During the entire project there was very little communication at all! We were given an extensive list of impressive titled persons and phone numbers that we would be hearing from during the project, that didn't happen. In fact, when we had concerns, we had to leave voice mail messages and would eventually be addressed through an email. This company must strive to keep their employees off the phones :).

    We are very happy with the craftsmanship of the pool, but if you are looking for customer service, buyer beware!!! My husband and I are very easy going, and have been in customer service ourselves for 40+ years, I cannot begin to tell you what a disappointment dealing with A&S has been. I won't go into all the details, I am someone who values reviews and I just want to put mine out there for anyone considering A&S for your luxury pool, for what should have been a fun experience has turned into something far less than what we were hoping.

    Our pool has been operating less than 2 weeks and yesterday we noticed a big issue with the filter. We have called, left messages, emailed A&S and have not heard anything back from anyone. We spent hours reading and researching yesterday the issue in hopes that we could fix it ourselves, but to no avail! I have called 5 pool stores in my area and got a bevy of information, I think we know what the problem is, but we are hesitant to try anything as this should be under warranty, and don't want A&S to be able to say we did something to void it. We have our family and grandchildren to our home for Sunday dinner and we are not able to enjoy our pool today because no one at A&S can return a phone call! I'm hoping our experience is an isolated one for A&S, but again, buyer beware!

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    Reviewed July 26, 2017

    Highly recommended! Since second time pool owner. After visiting with several design consultants, we decide to go with Anthony and Sylvan Pool of Austin. Aaron ** is our design consultant and he is great and very professional. It is very busy season for the pool builders, so little delays here and there but they will help you to build your dream pool.

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    Staff

    Reviewed July 4, 2017

    After getting surveys and opinions off the internet, I had Anthony & Sylvan install my geometric pool. The project manager and scheduling team were very clear every step of the way. They made sure I understood the process and the duration. They kept in touch almost every day with anything I needed to consider that might wind up being unexpected than we planned for. All my interactions with them have been very positive. I like the water features and the design of our saline pool. It's really nice for just the comfort of the water compared to using chemical chlorine. I’m very happy with what it turned out.

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    Reviewed July 4, 2017

    When we were shopping for pool contractors, we talked to three or four different ones. I’ve heard a lot of horror stories from the neighbors that had the worst experience with their pool company. Anthony & Sylvan was then recommended by a friend. From sales and design, all the way through construction, and even afterwards with the warranty, the whole project has been very pleasant and smooth. We now have a freeform, lagoon style pool with a spa, a large sun shelf, a rock water feature and a bubble machine. The pool is heated, it’s a good use of space in our yard and the kids love it. My kids are still young so we've got lots and lots of years to enjoy it and we look forward to the family memories that we’ll have.

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    Staff

    Reviewed July 4, 2017

    When I was getting my things approved for the pool, a lady up in the clubhouse confirmed that I made the right decision after she told me that Anthony & Sylvan are fantastic. Also, whoever I talk to about them only got positive feedback. Ron, the project manager, was on top of the construction of the pool and was absolutely wonderful. They showed us what we could have for the backyard, brought the procedure step by step printed out, and they did exactly what they said they were going to do. We knew exactly what was going to happen throughout the whole process. They knew what they’re doing, and came exactly when they said they were going to come.

    The pool that Anthony & Sylvan Pools made for my backyard turned out to be everything that I wanted. It is gorgeous. We chose to have salt water in it because it is better for your skin. It also has a deep end in the middle, has no shallow end, and you can do laps from end to end in it. My husband, a handicap who's in a wheelchair, needs to exercise his legs so I knew it would be good for him to get into the pool and exercise. It would be good for me as well to get in it, exercise, and swim especially during the heat of days in the desert.

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    PriceStaff

    Reviewed July 3, 2017

    Anthony & Sylvan was referred to me by my friend who had his pool designed and built by them. Also, we went with them because out of all of the other competitors, they were really good and gave honest pricing. They didn't try to mark us up. The process went very smoothly and their team was great. We had rain a couple of times, but they worked through it. The scheduling was on point and everything went according to plan, with the exception of a few bad weather days, which was out of their control. They let us know that they would be out the next day weather-permitting and stayed in touch. If we had any questions, they were available 24/7. My new pool has a grotto feature, a raised spa, and rock features around it. We're very happy with it. Aside from the fact that it keeps us cool when it's hot and doesn't heat, we like the eight and a half feet of depth, and the absolutely fun time with the family.

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    Staff

    Reviewed July 3, 2017

    A colleague recommended Anthony & Sylvan and their team has been really great and I would highly recommend them. We had them install our free-form pool with a spa. It's a pebble tech, no plaster, with tile and stacked stone, and it looks good.

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    Staff

    Reviewed July 3, 2017

    Anthony & Sylvan have built two pools for us. During the time the second pool was being built, we've had very good interactions with their rep, David, especially on any issues, concerns that I had during and after the construction. He was very quick to address every concern that we had and made changes. We had some features that included the stuffing of fire pit valves and plumbing and Anthony & Sylvan were very well in tuned to on the fly changes to the current work order plans. So overall, it's a very good experience with the team.

    Also, we wanted the second pool to be very conventional. But we went ahead with the rectangular front pool with a spa attached to it, which is my favorite feature of it. The kidney-shaped pool we had before this new one didn't have a spa. And this new pool they’ve made has a modern look compared to what we had before. We're looking forward to being able to enjoy with the family and friends using the new pool and being able to walk out and enjoy the amenities there.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed July 3, 2017

    I’ve owned my home since late 2014 and we have wanted a pool for a while since it brings my family and friends together. A friend of mine who bought a home a few months after mine had her pool built by Anthony & Sylvan Pools. I liked her pool's design so I called them and sat with who did hers. My interactions with Anthony and Sylvan have been very good. Their project manager and the scheduling team were always there when they said they were going to be. They were really good about working around my schedule because I work and there are no other adults in my home to be there. Also, the process went along with the time frame that they had given me. Our new pool brings the family and friends together. My parents had a pool years ago and used a lot of chemicals like chlorine. But my L-shaped pool has a salination system which is a good feature that helps me keep the price and usage of my chemicals down.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 3, 2017

    Anthony & Sylvan's scheduling team was very good. We had some problems with the rain but we were on time with everything. Also, I was very happy with the project manager. He was receptive to my calls. If I had a problem, he would come out and take care of it. They were very friendly and helped me figure out what I wanted. And now, I have a geometric pool and a spa. I love the spa and they explained everything so well about the pool that I have no problems with it at all. It’s easy to take care of everything. I think my pool is pretty and I enjoy relaxing and sitting up there in the evenings and turning the lights on and watching it. I enjoy being in the pool and spa very much. I love when my kids come down there and that they have a pool to go to.

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    Reviewed July 3, 2017

    Please find this review of Anthony & Sylvan Pools as a consumer awareness before signing a contract. Anyone familiar with doing a major home improvement project has surely experienced obstacles, delays, and/or inconveniences. Upon deciding to take the "plunge" associated with an inground pool, we anticipated a couple of delays related to climate such as Spring rain.

    However, we were not prepared for inadequate communication related to our complete project. Initially, our timetable was flawless, Salesperson Jason ** had been to our home 2 years before and again when we decided to pursue our dream. He graciously took the time to go over our plans and even kept our original plans from the earlier visit years before. His communication was diligent from concept changes to final plan assessment and the final "meet and greet" to go over final concepts and meet the Project Manager, Vance **. At the "Meet and Greet" all seemed to be in order and ready to move forward. Everything in accordance to the plans and contract were introduced and appropriate questions asked and answered: Payment plan, construction timeline, and inspections from township and PM.

    What should have been my first clue was when I asked for dates associated with the overall project timelines, Excavation>Rebar>Gunite>Tile and Coping>Concrete Decking(Sidewalk around Pool)>and Plaster/Final Inspection. Now I realize the fact that weather plays an important part in the process, but whenever something was scheduled and the subcontractors utilized by AS were scheduled, they took it upon themselves that the weather was "dicey" and not show up. Now customarily, I could understand IF the subcontractors called the customer explaining this OR at the very least contact AS and inform them so they could inform the consumer. Fool me once, shame on you... fool me twice, shame on me!

    Secondly and in our estimation, the major offense was the inaccurate accounting in association of our payment plan. Austin **, Construction Project Manager, set up our appointment and explained in an email, the amount(s) needed to be deposited prior to or on the day of the project(s) requiring payment(s). We completed this through their iSwim account which is conveniently setup online and efficient. Unfortunately, the payment amounts requested and submitted were overly abundant to our project and not in compliance to our contract. Numerous emails were sent trying to confirm the correct price but were not answered. It was not until I rechecked our contract and double checked our account that I noticed the overpayment of our pool project and our payment made in full for the entire project WITHOUT completion of the project!

    The lack of communication, in our estimation based upon our current experience with Anthony & Sylvan Pools, is due to the fact of over extension. While the company has a sales office in our area, Lititz, Pennsylvania, ALL of the subcontractors are from the Philadelphia and/or near the state of Delaware! While I am only surmising this, my guess is a lowered price quoted to them from Unionized Contractors: excavation, plumbing, electrical, steelwork, and concrete masonry then passed onto the consumers and splitting the profits. This will undoubtedly be denied and explained in a way that will incorporate delays associated to weather, subcontracted scheduling inconveniences, etc. etc. etc!

    What really transpires is the fact that AS has too many people associated with customers specific projects. Instead of assigning one project scheduling associate in relation to one customer, AS has a multiple call center to which you try and contact the appropriate associate only to have that associate(s) phone message center not accepting messages because it is either not setup or full... with complaints... I ASSUME. In our particular case, we were given the names of Alba and Noemi ** construction project schedulers. As Customer Service representatives, when a consumer inquires as to the status of their next timeline it is usually met with a filed log of the completed portions and next required project. In our case, our inquiries were met with, "Was this completed?", "Did you have your inspections by your PM and township?", "What are you calling about?", "We'll get back to you."

    If it weren't for handling our own affairs and in constant communication on our own behalf, our project would not be halfway done and our contract was signed on February 11, 2017. We were told barring weather, Memorial Day could be a possibility... but definitely by the July 4, 2017 summer holiday. It is now July 3, 2017 and no work has been done since June 20, 2017, which was the Coping and Tiling phase of which their subcontractor tries to upsell tile design for the steps and pool for a cash only payment to them while they are there. No check just cash... shady! All that is left to do is the concrete decking around the pool, plastering, and final inspection. Pre Deck Inspection was done by PM Vance on June 21, 2017! Why in God's name does it take a week in between inspections or longer to schedule the next phase(s) especially since the project is completely paid for! At this rate, we will be closing the pool and not using it until 2018!

    Utterly ridiculous, to put it plainly, our inquiries to have our PM's boss, Mike **, call us have been unheeded nor has he answered our emails. Now on behalf of Mike **, he instructed his PM to contact us to; 1. Receive an AS gift card for our overpayment amount and an additional $250 for the inconvenience they have caused us. 2. He graciously have his PM, Vance **, permission to contact another Deck Mason not normally utilized, David ** of Architectural Concrete Design, who is phenomenal!

    Dave contacted us one day after informing AS of our complete dissatisfaction of this whole project timeline. Dave was gracious, understanding, concerned, and informed that our project is completely paid for and we are still in limbo! He took the time with my wife as I was unavailable to incorporate our ideas and his intuition providing us with a plan emailed to us 11:30 pm that same night and asked us to pick from his proposals over the next day! We chose our deck design and signed his proposal while away for the day and answered us within minutes! Kudos, David **!!!

    In conclusion, while Anthony & Sylvan Pools has a wonderful design and sales department, their choices regarding subcontractors and their internal communication practices are subpar to say the very least. Plan on waiting between paid project phases a minimum of 2 weeks or longer. Ask numerous questions regarding their use of subcontractors and be prepared for lots of phone calls or messaging between you and the PM. Once the meet and greet are done, you will not receive any communication from your sales person despite your attempts.

    After the Electrical Inspection, I contacted the PM to inquire about the Tile and Coping Phase and asked if I could backfill the 3 foot trenches since they were preventing my dogs from going outside without being endangered of falling in and injuring themselves. Good thing I did since this would need to be done as well creating an additional delay! Not all of the images in accordance with the timeline are listed but can be added if requested at a later date to be determined.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 1, 2017

    When we were purchasing, I really like that Anthony & Sylvan's salesperson, Jason, did not pressure us and gave great advice in the design of the pool and what features to put in. Our pool has a spa that flows into it and it's got a shelf for kids to play on with the bubbler. I also had them install two spring fountains that shoot up into the pool. It's very relaxing to step out near the pool in the evening and it keeps the kids occupied. I like that it's close by and I enjoy it with the family during the summer.

    The project manager and scheduling team were timely in meeting all our needs. They responded quickly to any questions we had even after the pool was finished. They were always there to answer any additional questions and come by to make sure that everything was running correctly. I had a small punch list at the end, which they addressed immediately. Overall, it was a fantastic experience compared to some of the other pool cases I've seen out there. I've been a consumer report protection attorney, and I have a couple of pool cases. They didn’t have as good of an experience as I had. I've already recommended Anthony & Sylvan to a number of other people.

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    Staff

    Reviewed July 1, 2017

    We had nothing but outstanding interactions with Ray, the project manager from Anthony & Sylvan him. The scheduling was with Patty and she was very efficient in keeping us up to date on what was going on as far as scheduling goes. Our pool is free-form with a sundeck on one end. The tanning deck is our favorite because it allows our grandchild to get in and enjoy the pool. Plus, we put a heater in it and it allowed us to open it at least a month or a month and a half early. Also, I'm disabled and I'm able to work out in it. It also brings the family together and since we put it in, we've had more family time because we all come and enjoy the pool at our house.

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    Staff

    Reviewed July 1, 2017

    I've been wanting to have a new pool for 10 years. After doing a lot of research, I learned about Anthony & Sylvan and ended up using them. We did the project in November and December and it was freezing cold that time but the guys showed up when they were supposed to unless it was a weather issue because they can't do some of the things if it's raining. Everybody was helpful, very friendly and polite. I had no issues with them being on my property. Everything was picked up and they were great. I like the pool they made. It’s fabulous, free-form with a waterfall.

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    Sales & MarketingStaff

    Reviewed July 1, 2017

    Anthony & Sylvan are nationally advertised. After sitting down and talking with them, their warranty pushed me towards them. I had them build my free-form pool which has a built-in spa and a four-foot waterfall. It also has a travertine deck. The pool came out nice and everybody in the family likes it. We could go out in the evening and be in the spa or the pool. Kids and grandkids could come over and we'll have picnics. It's a good focal point.

    I had a good relationship with the designer. We sat down and he had as much fun designing the pool as I had working with him coming up with what I wanted. I wasn’t too impressed with the project guy but the warranty group, which I've used them a couple of times, has been fantastic. There were no questions asked. They came out and took care of the small issues that I had after they installed it. Overall, it has been a good experience and I would recommend them.

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    Punctuality & SpeedStaff

    Reviewed July 1, 2017

    We've wanted a pool for a while now, maybe 10 or 15 years. So I did my research online and read through online groups that had reviews and testimonials from customers. Then I called my top three pool companies and decided on getting a free-form pool installed by Anthony & Sylvan Pools. They kept us in the loop and if we had concerns, the project manager, David, worked hard to address them quickly for our satisfaction. Our backyard living space has now been changed to where we want to spend time in. Plus we're now able to entertain guests and have kids over to enjoy it. All in all, it was a great experience with them.

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    Reviewed June 30, 2017

    After doing an online search, we reviewed the information and quotes provided by Anthony & Sylvan and then made our determination to get a simple, free-form pool from them. We have about under an acre of land. The pool's not very large, about 30 X 20 and standard 6ft at one end and 3.5ft on the other, and it's the right size. It sits in well with the topography in the backyard, which we landscaped around the pool to look like a woodwork. The pool is maintenance-free, symmetric and blends well with the overall impression of the house. It’s also convenient and beautiful. It’s heated by the sun because it’s in the right position to it, and in the winter, we have a heater on the pool. So, we can use it for 10 months out of the year and most of the time the water temperature is right. It's absolutely perfect for us. I'm looking forward to being able to access it with no crowds and use it whenever I want. I do laps and I can choose any time of the day or night.

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    Reviewed June 30, 2017

    We worked with the salesman, Chris, and got a big free-form pool from Anthony & Sylvan. It has a great layout. We decided to have two steps up to an elevated area where we attached a slide. That part has been the favorite of all the kids. While our interactions with our project manager and scheduling team were a little rough, our scheduler Michelle was our biggest godsend. We were very pleased with her. She became our interim project manager after somebody left. She kept us going on-track and finished the project.

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    Reviewed June 30, 2017

    We looked for pool builders and interviewed a few of them. We saw Anthony & Sylvan has been in business for so many years and they also had a reputation, so we decided to go with them. I like the lady my wife dealt with in the office, because she was on the spot. I also had pretty good rapport with the project manager. He values customer satisfaction and I appreciate what he’s done. I like that he was focused on the customers as well as getting the pool done properly. When we have questions about what they’re doing, they would call the project manager. Then he would come out, we'd talk about it and we got relieved that they get things straightened out.

    Our new kidney-shaped pool has a waterfall on the side. I like that it vacuums and they also added something that divides the pool from the deeper to the shallow part. I enjoy getting in the pool and exercising in it. The family also comes over and gets in it. They love it. I like what Anthony & Sylvan has done, plus my neighbors and the people that have seen it, they liked what they did too. As a matter of fact, my mate is getting a pool and I have recommended Anthony & Sylvan 100%.

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    Punctuality & Speed

    Reviewed June 30, 2017

    When I moved in here, I wanted a pool built since I always had one. I then saw Anthony and Sylvan's commercials and got recommendations for them, so I wanted the estimates. I've always gotten free estimates before going in a project. So I mailed all the pool companies and Anthony & Sylvan seemed to be the most responsive. The manager was great and the scheduler was fantastic. They always let me know when they were coming and what they were doing. They were real professional about it and they built the pool on time.

    I’ve built a number of pools and, by far, Anthony & Sylvan was the finest and professional crew that I’ve had. I was very pleased with the job and I haven’t had any problems with it. I like the fact that the pool is as advertised. It's a granite pool with a spa and a Pebble Tec interior. It’s 33 X 18, not a big pool, but it's got a tanning ledge. It’s great for the little kids too. Now that we have the pool here, I'm looking forward to my granddaughter learning to swim.

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    Reviewed June 30, 2017

    I had several interactions with the Anthony & Sylvan team, including my project manager, Ray, and our scheduling person, Patty. They were all perfect and everything always went as expected. Our free-form pool that they installed has a spa, a dive rock, an 8-ft end, and a shallow end. I’m free to go in it whenever I want.

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    Reviewed June 23, 2017

    Pool in process of building. Newly hired salesman had good ideas but not much experience in construction. Project manager has nice personality but not around usually until called by homeowner. Excavation crew dug and formed nice pool design but disaster in removing excess dirt, clay, and grass. Just spread over my beautifully manicured yard. PM had to bring in two different crews to cleanup mess and haul off six to seven loads of useless dirt. Now my entire back yard is destroyed. Will need several loads of good dirt and grass.

    Pump was installed too close to waterfall. They are hung up on a 5ft distance actually can be up to 25ft as told by other bid contacts. Electric was excellent. P-trap plumber installed trap incorrectly and wrong place as requested by homeowner, salesman, and pm and now inspection failed by city. Instructions left by inspector and plumber pushing back repairs until he talks face to face with inspector. PM, has not called. If you choose this company be advised YOU will be project manager. So far, probably in top10 of worst decisions made in my almost 68years on earth. Be warned. Hope it gets better staying in condition "Orange" for duration.

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    Response from Anthony & Sylvan Pools

    We're so sorry to hear this and thank you very much for sharing these concerns with us. We have located your account and will be contacting you shortly to better understand your overall experience and to try to find a positive resolution to your concerns.

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    Customer ServiceCoverage

    Reviewed June 22, 2017

    We contracted the remodel of our pool by Anthony and Sylvan (A&S) on July 5, 2011. This remodel included plastering the interior of the pool and spa and this plaster work was under a three-year warranty but the work wasn’t completed until 2012. On June 30, 2013, Bill wrote an email to Hart ** at A&S stating that the “Plaster on the seat [of the spa] was extremely rough, not smooth like it used to be. So rough, we couldn’t even sit on it. Very disturbing. Is it ruined? How could something like this occur?”

    Hart replies, “Not to worry, spa plaster will be fine. Most likely from a fluctuation in the PH. Happens in spas sometimes over the winter. Keep the PH on the low side (7.0-7.2) by adding muriatic acid to the spa water. Then brush the areas a few times. Repeat brushing will help smooth. Then after return PH to normal range (7.2-7.6).” My husband’s worked over 5 hours to remove the “scale” (rough surface) and followed all the instructions as given and got the plaster smooth enough so we could use the spa that year.

    In July 2013, we received another email from Hart regarding the rough spa surface that said, “Don’t worry. More than likely this issue won’t happen again.” UNFORTUNATELY, THIS SPA SCENARIO HAS REPEATED ITSELF IN 2014, 2015, 2016, AND NOW AGAIN IN 2017. This is not working and now the plaster is so damaged in the spa that it needs to be re-plastered. Our pool was built approximately 25 years before our remodel with A&S and not once in that 25 years did the spa EVER have a rough surface.

    Evan at A&S said it would cost between $4,000-5,000 to re-plaster the spa and suggested sandblasting the finish to make it smooth because it would be cheaper. We tried to explain that the spa is too damaged for any more erosion of the finish to be helpful as there are now spots where the concrete is showing through. And that re-plaster should be under warranty since we’ve had difficulty with it every year since the remodel. Sean from A&S warranty says scale is not covered. We tried to file a BBB complaint but were told we are outside of warranty and over 12 months old. PLEASE BE WARNED! THIS COMPANY WILL GIVE YOU THE RUNAROUND. File a BBB complaint in the first year your plaster job goes south if you are foolish enough to use this company.

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    Response from Anthony & Sylvan Pools

    We're very sorry to hear this and thank you for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

    Resolved outside ConsumerAffairs
    David increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with Anthony & Sylvan Pools, David increased their star rating on June 28, 2017.

    Updated review: June 28, 2017

    Although it took way to many reminders and patience. My pool looks outstanding and all they have left to do is at the end of the year will put the Anthony and Silvan tile marker.

    Original Review: June 16, 2017

    We originally contracted with them in the fall for our pool which was built by them 15 years ago... The shell started to crack and the coping and tiles were in need of repair. The sale person came out and showed us what was going to be done. In the fall they put in new coping which they had to come back in Spring to replace. They left my yard and garden a mess and broke two lights. In the Spring they came out and finished the inside of the pool and we had to have the district manager come out to make it right. We are now waiting and it's mid June for the Caulking between the patio and pool to be completed despite numerous calls and text to the company. One department doesnt talk to the other. This is the worst company I have ever dealt with. They make a great product but customer service is horrible.

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    Response from Anthony & Sylvan Pools

    Hi David,

    Thank you again for bringing your concerns to our attention and for allowing us the opportunity to work with you to resolve these concerns. We look forward to installing your Anthony & Sylvan Pools logo tile at a time that is convenient for you. Please contact me, directly, when you are ready.

    Very Sincerely,

    Owen

    Customer Care

    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed June 14, 2017

    A few months after losing my husband I bought my current home for my kids and I. I struggled with making the decision to take on such a huge investment and commitment myself as a newly widowed single Mom of 3. I wanted to give my kids a gift, something to help keep them busy, happy, something to bring friends and family over for fun times. So I contacted, set up multiple consultations, and in the end Anthony and Sylvan, and the project designer and manager had me sold. They were by no means the cheapest, but like they said I was paying for a life long investment, lifetime guarantee on concrete pool, having a project manager who is constantly on job site, great professionalism, executed on time project completion, and regular check ups after pool completion.

    Not only did I fall for the sales pitch for a 20x40 concrete pool, but add-ons like tile, coping, and a diving board. What they did include was decking 3 foot on all 4 sides. I also had that upgraded to 10 foot of decking on shallow end and 6 ft on other 3 sides and 2 additional walkways. We signed, contacted and I put down my 1st payment of 3. The 1st week of my pool started on time, then the nightmare began. I was constantly on the phone texting, calling, emailing my designer and manager trying to find out why it's been weeks since any contractor or person has been to my house. I don't have the standard swim out in deep end, yet I never requested for any change in the swim out.

    While the swim out was being formed I called my manager who said I had to hurry and decide while concrete guys were still there if I was going to pay and have them reframe and spray the standard swim out after the ground is excavated of course or if I'm going to leave it way it was. I was already way over expected budget so it stayed the same. Decking and sidewalk day finally arrived. The contractor said his orders were only for the original 3 ft that's included. I instantly showed my paperwork. I called manager. No answer. Contractor called him, got through instantly. I ended up writing a 8 thousand dollar check to get my sidewalks. The old ones I already had ripped out.

    Since the pool was weeks behind schedule when the final step was scheduled to be completed I was to be in Florida, Disney family trip. I was promised, for the unfortunate inconveniences during construction, when I returned they would immediately send someone to show me how to operate the pool. I've never seen or heard from anyone since. I've had to pay other pool companies to open and close my pool. Anthony and Sylvan took what is a huge amount of money for me and then ignored, forgot, and left me with no knowledge on how to operate a single thing on what they sold me. I've never felt like just another "account number" before until this, especially when my designer knew my circumstances, why I was putting in a new pool.

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    Response from Anthony & Sylvan Pools

    We're so sorry to hear this and thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to discuss potential next steps to resolve your concerns.

    Insufficient response received
    Customer ServicePunctuality & Speed

    Reviewed June 12, 2017

    Our retirement dream was to have an in-ground pool. We choose Anthony & Sylvan because of what we thought was a good reputation. We gave our first deposit on January 23rd, 2017 and today is June 12th, 2017 and we still do not have a completed pool. We were told the pool would be completed close to Memorial Day, now the 4th of July is around the corner and I am very doubtful we will be swimming in our dream.

    Additionally, there has been a total lack of communication. We have made numerous phone calls, no one calls back within 24 hours like stated. You are lucky if you get a call within a week. We have also had the experience of work being scheduled for a specific day, but no one ever showed up. We called 4 different times that day, and no one even called us back. We have also had issues with the quality of the work, the gunite had to patched with hydraulic concrete because poor workmanship. Anthony & Sylvan has been disappointment.

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    Response from Anthony & Sylvan Pools

    Thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand these concerns and to work with you to try to find a positive resolution.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed June 4, 2017

    I wanted a pool desperately the minute I moved to Las Vegas, Nevada, when it was 120 degrees outside.We got three pools put in by Anthony & Sylvan Pools for our multiple properties. They design pools any way you want. The first pool is 6 feet deep, 12 feet wide and 25 feet long. I customized architectural corners to it and fit pillars in each corner. And then they’d done the big steps where one can get out on the deep end but it's a very basic rectangular pool. The new pool we had done six months ago has a Jacuzzi and modern features. I like that my pool is solar heated and I can warm it up to any degrees I want. We keep it at bathtub water. I like that it’s not too deep. I don’t recommend people buying deep pools, especially when we usually never use the deep ends.

    Anthony & Sylvan did a fine job designing our pool and picking out the color of the tiles. We let them make the decision on how to make it look. I had a wonderful project manager. However, there was a little crack in the pipe so he got the guys right out and got everything fixed. So far, we haven’t had a problem yet after that. I work from home so at any time of the day, I can walk out and get wet. Also, we keep it family-oriented. A lot of our family members have kids, and it’s more of an entertainment thing for the kids and the family. Overall, I had a very good experience.

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    Staff

    Reviewed June 4, 2017

    We built the pool with Sylvan over 40 years ago. Then, we had the interior remodeled with them as well. We had a fine experience with the design consultant. Came out and measured everything, told us what to expect, how long it would take, what substance they use and when it would be done. The team that scheduled and coordinated our renovation was Spanish-speaking and I do not speak Spanish but if I had a question there was one gentleman I could speak with. This is the second summer now since it was done and it looks nice and is smooth. Nice clear water and we've had no problems with it.

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    Carma increased rating by 1 star.
    Punctuality & SpeedStaff
    After a positive interaction with Anthony & Sylvan Pools, Carma increased their star rating on June 2, 2017.

    Updated review: June 2, 2017

    In the spirit of good will, this review is marked as resolved.

    Original Review: May 22, 2017

    I purchased my home in 2003. After searching for a company to do the work, I decided on Anthony & Sylvan because they were publicly traded and they had no issues coming to my city (Inglewood, CA). I should have ran when the designer went to the wrong address. Subsequently, once we had a reschedule and I met the consultant, I was sold. He was very nice and knowledgeable. That was before things took a turn for the worse.

    The job was promised to be complete in 8 to 12 weeks. It started on October 1, 2003 and was not finished until June 2004. Before you ask, they were paid in full by November 2003. I never got the plumbing completed to fill the pool. They ran the lines but that was it; there are no water spigots any place near the pool and 14 years later, I am still dragging the water hose to put water in the pool. I have had issue after issue with equipment. First, the salt cell stopped generating after 2 years, Secondly, the pump went out after four years. Then the spa stopped working. Between all of this, was the vacuum, which has been replaced at least 7 times. I have replaced the motherboard on the heater 3 times and for the last year and a half, I have had no heater. I was told all of these, with the exception of the salt cell, would last for years! Nothing made it to 5 years. By the way, I just had to drag the water hose up to the pool to add water.

    I know compared to Shaq O'Neal and Koby Bryant spending 100's of thousands on their landscape and pools, my 40+ thousand was a mere drop in the bucket. That does not dispel the fact that I should have received good products, good service, and most of all, exactly what I paid for. This review has come several years late and I am only submitting it today because I am extremely upset that once again, I will have to shell out money for the heater if I wish to enjoy the spa. Many have inquired who built my pool and spa. My answer was and remains, "I will help you find someone else!"

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    Response from Anthony & Sylvan Pools

    Thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.

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    Staff

    Reviewed May 16, 2017

    We've been wanting a pool for 10 years and I heard about Anthony & Sylvan Pools through a website advertisement. Now, we have a free form concrete pool and I like that I got the nice pebbled type and the nonslip-resistant features of the pool. Although I never got to utilize it as much yet because of a new construction, I like the way it's located in my backyard and the way it gives a nice feel to it. The interactions we had with them during the process was real nice. They kept in touch with me on a regular basis and their project manager came by at least once a week to check on the progress and spoke about stuff. It was a pleasant experience.

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    PricePunctuality & SpeedStaff

    Reviewed May 9, 2017

    We had built a new home three years ago and considered having a pool shortly after we built it. We backed out and then we just started talking about it again and went shopping. I had gone online doing some research because I was working at less expensive alternatives. Anthony & Sylvan were one of the companies that would advertise to do the in the ground type shell pool and I wanted to get information on that. Turned out that they didn't really do that in Texas so I ended up talking to a salesperson and letting them come out and give me a bid on a full- length ground pool, which is what we really wanted. I had a great experience with Hannah and I thought that she really listened to me. We got to design more and paid more attention to details of what I was looking for. Price is within the budget that we were comfortable with so we decided to go forward.

    The pool is free form. We worked to design to make it fit our landscape because we're in the country so it's kind of a special look. But what I really like about it is one of those little sun shelves. Those are the little shallow parts that you step into. Then with the design, we extended a little sitting bench on the side of it because we have young grandchildren and we're older. We weren't looking for a lap pool, we just want to get in there and get refreshed. So to be able to just kind of sit in there on the bench, it just fits our lifestyle. If it's really sunshiny and warm, I go out there with a book, sit by the pool, relax and breathe. I just love the aesthetics of it.

    I gave them some harsher feedback on the scheduling though. I had to qualify that we don't live within the metropolitan area. Everything works a little different. Our scheduling was falling where the crew would show up on Saturday morning. They put out their schedule on Friday night so that did not work well for me. I gave them feedback on that because it's a fairly automated system and it's fine. So we woke up on Saturday morning because we got a crew out there at 6 AM and they were just there without the notification. It really was more automated that they did and it just happened that way. The day that they started ours and the way it's scheduled out so that was kind of a glitch. But they took the feedback really well and they understood what I was talking about so they were great.

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    Customer ServiceStaff

    Reviewed April 21, 2017

    I have my pool built by Anthony and Sylvan Pools fall of 2016, it went smoothly to the end. But it left my drainage around the pool with water that stayed for days without any drainage capability, I have contacted the Project Manager right after the finish which is just a person without any responsibility or power and he responded that it will drain it by itself. Spring has come and I have tried several times to contact the salesperson (Mike **) and other persons in charge by emails and phone calls as well as the project manager for a month and nobody has responded back to me regarding the issues. I did mention to the salesperson about the drainage around my house at the time of signing the contract and he assured me that they will take good care of it. I am very unhappy about this company.

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    Response from Anthony & Sylvan Pools

    We're sorry to hear this and thank you very much for bringing this to our attention. We have located your account and will be contacting you shortly to better understand your concerns and to try to find a positive resolution.

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    CoveragePriceStaff

    Reviewed March 1, 2017

    Anthony & Sylvan built our pool in 1971, so we went back to them for the renovation and they gave us a good price. The design consultant came out and he told us what we needed to do. He was very professional and friendly so we did it. They replaced the tile and picked some of the coping. I like the covers that they did on the pool.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 24, 2017

    We've been looking for a pool for about three years. I went out to several of the pool builders for a bid. Anthony & Sylvan was not the lowest bid, but it was the one that I hoped could build the best pool and give me the deal for my dollars. I was not disappointed. Our pool is a non-heated, free-form pool. I like the water features and the way it was designed. It fits well because it doesn't overwhelm the backyard. There's little room for walkways and gardens. Now we have a nice and beautiful backyard and we will be able to maximize the use of it. I have a 15-year-old daughter who can't wait to have some pool parties.

    One thing I really enjoyed within the process was that I wasn't pressured. I started the process about 11 months before I actually got the pool going because I had to weigh the information. The project manager and the scheduling team were easy to get hold of. We worked closely in getting subcontractors in and out. There was one instance where we had some problems with the plumbing and they were out there immediately and took care of it. The response was fast and things went as smoothly as possibly could be.

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    Staff

    Reviewed Feb. 24, 2017

    We normally have pools before but when we moved to our current house and it didn't have one. We were new to the area so we went with the well-established company which Anthony & Sylvan seemed to be. The project manager was great. He always kept up on things and followed through. We got a three to five feet, free-form design pool with a little deck and spa and I'm looking forward to using it.

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    Customer ServiceStaff

    Reviewed Feb. 24, 2017

    We've wanted a pool forever and made the decision to get one after we visited a friend in Houston who had a salt water pool. We checked several different pool people that had advertised and looked on the internet for pool people in our area. Anthony & Sylvan was the most responsive and seemed the most professional. We got a geometric pool from them and I like looking at it. It's beautiful. However, we had a problem with communications for scheduling. It took a while but once communication was working for us, our project manager realized that the technical people were not getting our information to us twice a week. Something was a glitch. He couldn't have been better and understood how vital communications were.

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    Reviewed Feb. 24, 2017

    I've been wanting to have a pool for six years. I then had Anthony & Sylvan build a free-form pool. It has a waterfall and a spa which are my favorite things about it. Everything was fine with keeping things on track and issues that arose as we were going. I would recommend them. And I'm looking forward to swimming in it when it warms up.

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    Punctuality & SpeedStaff

    Reviewed Feb. 24, 2017

    For over 20 years, I’ve always wanted to have a pool. I think it'll keep all my family close together. I enjoy having my grandchildren around. They love swimming and one of them loves to have all her friends around. It's going to be fun for them as they grow up. What Anthony & Sylvan had to offer was clear and concise, so I contacted them. I had two schedulers and everyone worked well. They were on time and very knowledgeable. They took care of everything so I was pleased. Even though it's an ordeal they made it easier. Our pool is gorgeous! It's egg-shaped and it's eight feet deep on one end. We've got a little diving board. We got the one that has an ochre color. It's neat and it changes as the sun goes across the skies and to the different shades of blue in the pool. The tile work is just beautiful. I got the tan tiles that were different from what most people have. Then, I had extra areas of cement put through. It's really nice.

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    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2017

    We had Anthony & Sylvan build our new pool. I like that it is a gunite pool and I like its tanning ledge. Our project manager and the scheduling team were very cooperative and on time with appointments as to what parts were ready to be done on each part of the pool as it was being constructed.

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    PriceStaff

    Reviewed Feb. 19, 2017

    We've been looking to get a pool for our new house for the last two years. We had to wait until the ground settled at the new house. We had another house that had an inground pool and that pool was built by Maryland Pools. They had some issues so we didn't go with them. We had so many pool companies come out and we were so impressed with Anthony & Sylvan that I had a really good feeling. We also happened to see them online and then a friend of ours was doing a pool decking with them and then he told us about it. So, we had Anthony & Sylvan come out. They came in a little bit higher in price compared to the other pool companies, however, we do know that we get what we pay for.

    They made a pool with Grecian edge for us. It's 22 by 45 feet and it has an eight-foot by 15-foot ledge, with the umbrella insert. It doesn't have any waterfall features but we got the heater and then we have about 2,000 square feet of paver decking. The best thing is the wall that was built and then we have a fence around it, too. So, we have plenty of room to lie out and plenty of room to swim, as well.

    This experience with Anthony & Sylvan was top-notch. Every contractor that came over to do either the steel work, or inside the pool, or to dig the pool, was just phenomenal. They were professional, knowledgeable, and cleaned up after themselves. I'm actually going to call them 'cause I want to get some inflates on a diving board and we're going to do a diving rock. Any other work that I get done, it will be with Anthony & Sylvan.

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    Customer ServicePriceStaff

    Reviewed Feb. 19, 2017

    I got an Anthony & Sylvan standard pool. Their price is reasonable and the salesman I talked to was courteous. As far as the communication, I give them a A-grade. Throughout the construction process, their people kept me in the loop, from digging the hole to gunite the pool, and the whole progress. I like the size of the pool as it is long enough to do some real exercises instead of just fun and soak type of pool. It is 17 by 35 rectangular-shaped, concrete pool, 8-ft deep on the deep end and has a bench on either side, too. On a hot summer day, I can dive into it.

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    Staff

    Reviewed Feb. 19, 2017

    A family member had the pool from Anthony & Sylvan and so I went with them for my pool. They were all very professional. I have a Grecian style pool and I like the newness of it. We have a five-year-old and a seven-year-old and they're really enjoying it. I'm looking forward to having family and friends over.

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    CoverageStaff

    Reviewed Feb. 19, 2017

    I heard of Anthony & Sylvan through a builder I know and I chose them based on his recommendation. I had professional interactions with their reps and our pool that they made is salt water. I also like the auto cover and the spa. I'm looking forward to a relief from the summertime heat in Las Vegas.

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    Punctuality & SpeedStaff

    Reviewed Feb. 19, 2017

    We wanted our pool to be fiberglass and Anthony & Sylvan was one of the only ones who did that. We had a lovely freeform pool with a nice size entry. We're older and so it's a nice size pool for us to be able to handle. It also has a four-foot by three-foot ledge which is one of my favorite things. I have five grandchildren with a couple more on the way and so it has a nice platform that is shallow to get into the pool which is one reason why we bought it. We have a lot of company and so the pool is very much of a relationship spot for us.

    Their staff were all very kind and we thoroughly enjoy all of them. The only negative that we ever had with the whole process was the timing of it all. There's a lot of stuff like the weather and it just took forever but it really wasn't anybody's fault. I would recommend them. In fact, we already did to two in our neighborhood since they saw what Anthony & Sylvan did for us.

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    Staff

    Reviewed Feb. 10, 2017

    I looked at the reviews and read the testimonials of Anthony & Sylvan online and that's how I decided to choose them. I talked to the project manager and scheduling team frequently which was definitely a good experience. My pool is peanut shape, heated and has a spa, and I look forward to utilizing it once the weather warms up. I would definitely refer Anthony & Sylvan to a friend.

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    Punctuality & Speed

    Reviewed Feb. 10, 2017

    It's been forever since I wanted a pool and some friends of ours recommended Anthony & Sylvan. We had a free-form pool installed by them last year close to winter. They were all very prompt and everything went really smooth. I'm living in Central Texas and it will be a relief to get in the pool on an August afternoon.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 4, 2017

    A neighbor recommended Anthony & Sylvan. The staff was wonderful, quick, efficient and very responsive to emails. John was very knowledgeable and helpful. The pool is very nice-looking. I like the family time that we can have in and around the pool.

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    Staff

    Reviewed Feb. 4, 2017

    We went with Anthony & Sylvan because of their lifetime warranty. The project manager was very good. The free-form pool and the patio is perfect.

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    PricePunctuality & SpeedStaff

    Reviewed Feb. 4, 2017

    We found seven different vendors and we chose Anthony and Sylvan because of their customer service, the quality, their price and also based on what we had heard from other reviews. I have a free form pool with spa built by them and we are very happy about it. There are lights and patio decking that went with it, the placement and a shelf. Its features really fit our needs. The project manager and his scheduling team were very responsive and considerate. Everything was done on time. I'm grateful to the gentleman that oversaw the pool construction. He found things that we didn't even know that needed to be corrected. We really felt like he went over and above finding those issues during the inspections. We really appreciate this especially since we're a novice in this area in understanding what needs to be done and that it was being done right too.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 4, 2017

    We had seen a couple of advertisements and a few people in our neighborhood had used Anthony & Sylvan. My husband started doing his research and he felt very comfortable with them. He also liked their product and their customer service. Our sales rep Brian was very forthcoming and gave us all the information. He was very helpful and patient with my husband because my husband was not completely convinced that he should do it. Everybody was very professional. We were very lucky with the weather and scheduling, so whenever they were able to schedule us to something, they were here. They did what they had to do and cleaned up and were out of here on time.

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    Staff

    Reviewed Feb. 4, 2017

    Vince from Anthony & Sylvan was our project manager and he was good to work with. He was easy to communicate if we had any questions. We really like how the final finish of the interior of the pool turned out. However, after the final concrete was put on, we left the pool for a few days because we were instructed to and now there are some stains in the bottom of the pool which I can't get rid of. I'm curious if they'd still be there when the season breaks for us and we reopen the pool.

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    Staff

    Reviewed Feb. 4, 2017

    Anthony & Sylvan's bids were good compared to everywhere else I had come out and they had a good vibe when it comes to customer satisfaction. Our project manager was awesome. He had to switch for a little bit, but when he came back, he emailed me every day if he or I had an issue. We talked all the time. I'm a general contractor’s kid, so I was probably inspecting them more than him, but he was great. The scheduling turned out really well. The only issue we had was a little bit of miscommunication on certain things. The startup could’ve also been a little better, but other than that, everything was good. The pool is free-form, which has a 9-foot beach, a 13-foot bench in the deep end, and a 6-foot waterfall. It has Pebble Sheen, pool decking, and LED colored lights. The tile turned out really good.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 4, 2017

    We've bought the house new and intended to put a pool in from that point. We've wanted a pool for about 3 years and went with Anthony & Sylvan to construct it because they have a good reputation. I had a pool in Texas before I married my wife and had considered Anthony & Sylvan at that time but went with somebody else and then I didn’t have the greatest of experiences. Also, Anthony & Sylvan has the nationwide support so we could get better customer service.

    We worked with Don, who was our project manager, since the first meeting with the design consultant at our house prior to excavation. The experience was really good and Don was very communicative, had always responded to our emails or texted quickly or showed up at the site, and would always send the report of those site visits so we'd know what was going on. We were at a unique situation such that we were not at the location permanently yet, and so my wife wasn't able to be there during some of the construction. But again, we were kept in contact and they let us know where we were at in the process and able to keep our schedule so that we were there when we needed to be there.

    Our pool is geometric with no spa and the design was able to adapt to the shape of the backyard. I like the overall look that we were able to achieve, especially the clean lines. It was pretty finished up in November so we haven't had a chance to get into it yet but we're looking forward to using it when the weather gets warmer and having the extra outdoor living space where we can cool off when the weather gets hot. Right now, we're enjoying the outdoor space more in the backyard and how it tied to the house.

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    Punctuality & SpeedStaff

    Reviewed Feb. 4, 2017

    We got from them a free-form pool with a spa. We've had one before so it was time to do it again. We also have two boys that we figured would enjoy it. I'm looking forward to summer and spending a lot of time outside. When it gets as hot as it does here in Friendswood or Houston area, it's nice to jump into the pool and enjoy time at home.

    With the scheduling team, everything was down on the line, but the scheduler responded quickly and things went well. On the other hand, it seemed like the project manager was busy with quite a few other pools. I know he was supposed to have some checking points to verify that things were being done properly, but at times, I felt like I was keeping him informed of what was going on because stuff get scheduled and no one’s ever showing up. I didn’t see the project manager as much as I thought I would but I'm satisfied with him overall. Anthony & Sylvan have been around a long time and they are people I'd definitely recommend.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2017

    I've wanted a pool for a year and I went with Anthony & Sylvan to build it because they've been in business for so long. My pool is free-form with spa and I like everything about it especially the design and finish. I had really good interactions with their team. The person in charge who was assigned for everything was Tim and he really made the whole project a breeze. He answered on the same day every time I called, was really on the top of everything, and has been really great. I'm now looking forward to summer with the kids and enjoying leisure in the weekend. For sure, I would recommend them.

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    Staff

    Reviewed Feb. 4, 2017

    We bought a free-form pool with a spa. Aside from the size, we chose Anthony & Sylvan because of expectations that they would be able to follow through with building the pool and they'll be around for the next couple of years. I've had several interactions with their team and they were all positive. The project manager was excellent to work with. He kept us informed with what was going on and did what he said he was gonna do. Their sales guy was very confident, too. The pool makes the backyard a nice place and we don’t have to go far to get to it. I look forward to the entertainment of having the pool.

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    Reviewed Feb. 3, 2017

    It took me a couple of months to make up my mind to get a new pool. I viewed several contractors and I liked Anthony & Sylvan the best. I found them in the phonebook and tried them. I have a simple rectangular pool and my wife loves it.

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    Staff

    Reviewed Feb. 3, 2017

    I've always had a pool so I got one from Anthony & Sylvan when I moved into my home a year ago. I got a free form one and I love everything about it - the spa, the finish that was done on it, and the shape. Every single person I dealt with - from the minute they came to the house, to the sales people, all the way through the booking of everything and the project manager - were all incredible and explained everything to me each step. There were different people that I had to deal with from the breaking of the ground, to the plaster, to the plumbing and they were right on target with everyone. They showed up whenever they said they were gonna come. Everything was great.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 3, 2017

    We've wanted a new pool for three years since we bought the house. I did my online research and went by with Anthony & Sylvan which had better reviews. I thought at that point, going with a national chain would have been wise. There wouldn't be having someone to chase down and there will always be someone to answer my calls. When I had any questions or concerns, someone got back to me whether it'd be the salesman or the project manager.

    I have a salt water pool which is like a kidney-shaped spa with a little water feature which is cool. We also did some mosaics and though I don't know why those aren't pushed harder, it made the pool really cool especially for kids. And it will be good when it's hot. Also, there's the elevation on the back side of our pool which is really neat. There's two and they act like benches which are within the pool. Everything went fast. I look forward to using it for the staycation in the backyard in the summer.

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    Staff

    Reviewed Feb. 3, 2017

    We've had pools in the past and we decided that we would like another one. We had three companies come out to our house to draw up plans and give us estimates. We picked the one that we thought would do the best job and gave us the best design and prices. Our original designer was very efficient, thorough, and answered our questions, and the project manager went way out of his way to make sure we were happy. Every single person we dealt with at Anthony & Sylvan was excellent, friendly and helpful.

    The pool's rectangular and has a fantastic side spa on it that fits eight people. It has colored lights and goes from three feet to six. It's a perfect size, and it's what we wanted. But my husband and I's favorite part of the pool is the spa. We didn't realize how much we were going to enjoy it. It is also going to do salt water but we haven't turned on that part yet because it was completed at the end of last year, but we will this spring. And we are going to have family over, sit back and not have to go anywhere and just enjoy the pool.

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    PriceStaff

    Reviewed Feb. 1, 2017

    Back in 2004, we built a house and we wanted to hire Anthony & Sylvan to do a pool. We started the contractual process but then had to stop it because we ended up relocating. So when we came back to Pennsylvania and we were able to finally get a pool, we wanted to go back to them because the experience the first time was fantastic. We got a free-form pool with a spa. I love the shape of it. In fact, we designed the shape with them. We like the LED lighting and we love the saltwater. It is phenomenal. We would not do it any other way. It's beautiful and a great pool to have. We did a darker colored plaster, so it looks phenomenal in the sunlight. And then we did the decking, so we poured stamped concrete decking around it.

    After we signed the contract and we got to the construction point, Anthony & Sylvan did all the legwork for us. They took care of the permitting process and pool design, and once we approved everything, they submitted it to the township for approval. When it's time to start doing the construction, we dealt with one specific project manager the whole way and he was phenomenal. Even if we didn't use Anthony & Sylvan for the decking, he took time out on a Saturday to come out and make sure that we tied it properly into the coping etc.

    We have an eight-year-old son and I grew up with a concrete pool when I was a child, so we're looking forward to opening up and having a pool season this year. I love the spa feature that we built into the pool. Previously, we were going to build it separate of the pool but through the recommendation of Anthony & Sylvan which they said, for the extra cost to build it outside of the pool and have separate plumbing, most people once they do that they don't use it as much as they thought and they end up wasting money. So they were very good along the whole process.

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    Reviewed Feb. 1, 2017

    We had our pool tile and the coping remodeled by Anthony & Sylvan and it was gorgeous. However, they were a little rough with dropping something in the pool and scratched it here and there and everywhere. My consultant came back and looked at it, then he took pictures. He was supposed to get me some pool paint and he never did. But, I love swimming in it.

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    Staff

    Reviewed Feb. 1, 2017

    We got a free-form Anthony & Sylvan pool. We actually built it for saltwater but at the last minute converted it to chlorine. But it has a 3-foot rock wall along the entire backside which was like a tiered rock wall with stacked stone wall that has a waterfall that comes out from it. I love the plaster and the stone and tile selection. But the wall is definitely our favorite.

    As far as scheduling, they were very on top of things. They're always calling to let us know who was coming out and if there were rain delays. They were constantly keeping us updated. This was a really tough weather. We had a lot of rains, so I was shocked at how well they did in keeping up with all of the shuffling that they needed to do and making contacts. Our project manager was fabulous. If it wasn’t for him, I think this could’ve been ugly. He did such a great job of keeping everything together, making sure that the subcontractors that were here knew exactly what was to be done because my husband is very specific about how he wanted the wall done and the stone that was to be used.

    And since they were going through our neighbor’s property to access the yard, he did a great job managing expectations of our neighbors, our expectations, and then making sure that the crew knew exactly how things were supposed to be done and what was not supposed to be done. The kids are so excited with the pool and I'm looking forward to just relaxing and de-stressing in it.

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    Customer ServicePriceStaff

    Reviewed Feb. 1, 2017

    I've wanted a pool for 20 years and Anthony & Sylvan were the most thorough and their presentation and prices were the best. My pool is a 17 by 33, has a spa, free-form but symmetrical pool. It's a rectangular pool, not saltwater, and has an ozonator. I love the spa and that it's heated. Also, the kids and I love the lights. All my interactions with both the sales team and project manager have been phenomenal. They are prompt to respond to any issues that I have and they've had great communication with me so far so I have no issues at all. Everything has been great with them and I've already recommended them to a friend.

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    Staff

    Reviewed Feb. 1, 2017

    I've wanted a pool for years, and so we got one with a spa from Anthony & Sylvan. I like it and I look forward to my kids enjoying themselves with it. The project manager and scheduling team were pretty cool and everybody was nice. I'd recommend them to a friend.

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    Staff

    Reviewed Feb. 1, 2017

    I've wanted a pool for a long time but the law did not allow me to do that where we lived. So I moved and this particular location where I live had a pool but it was a liner pool. We had to totally start over. I researched on the internet and Anthony & Sylvan's reviews appeared to be top-notch. And for something that I'm gonna spend that kind of money on, I wanted to make sure I had a quality pool company that stood behind what they built and offered. I give the top rate kudos to Patty, the project manager. She was very articulate and did a phenomenal job. Anthony & Sylvan should be happy they have her. She interacts with us customers and is making sure that the next step, if it's rain, she's gonna be on it to say, “this is why, this is where you are in the schedule and this is what I'm trying to do.” She treats people the way she wants to be treated. I truly appreciate Patty.

    They call the pool a double style and it's beautiful. They did a great job. I have the tanning shelf and it has a place for two umbrellas on it and it's a saltwater pool. We love the pool. I like the easy maintenance of it. And we decided for one that was no more than 5 foot deep which I like so that it's deep and long enough to enjoy quality laps but I don’t have to worry if I get tired. I like the ability to go out there and use it for exercise purposes. I'm a retired senior and my husband is as well. And that was the reason we really wanted to go after a pool. Not only just to have fun with friends but more for the aspect of our own health. I've already recommended Anthony & Sylvan to several people.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 1, 2017

    Some friends of ours had a couple of pools built by Anthony & Sylvan. We've checked around and we felt more comfortable with them because of their warranty, length of time in business, and their size. We got a 5 feet deep rectangle pool with a small deck on the front of it, which they call a splash deck, for the little grandkids. It has one water feature on a wall on the back with a flat fountain coming out of it, and a couple of bubblers that’s on that little ledge they call splash ledge. We've really not gotten use to it yet because when it got finished, it turned cold about three days later. But we like it because it's out there for the grandkids to come use it and it's what we were looking for. I'm looking forward to see my grandkids to get in there and play because they love a pool.

    The project manager was excellent. Any time I asked him a question, he was always going on the spot to give me an answer back. He'd call and check on things with us and give us an update. He'd email his updates, pictures of what was going on, and he was always very informative and very professional. And the scheduler, she always made sure we knew what was coming up, sending us emails, keeping us up to date. And if there was any questions, she would email me right back. So it was seamless.

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    Customer ServicePriceStaff

    Reviewed Jan. 29, 2017

    We wanted to upgrade our 20-year-old pool and get something fresher since its tiles aren't around anymore. I called three different companies, but Anthony & Sylvan gave me the best price, and I liked the fellow that I dealt with. He showed us a lot of pictures of different things that we liked. We called them and he got back to us again and gave us some ideas. He knew what he was talking about and did a good job. Then their staff showed up and did what they were supposed to do. They finished the pool and it looked terrific but we had to close it for the winter. So I'm hoping, when we open it in the spring, it'll be very nice. It was a pleasant experience with Anthony & Sylvan.

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    Customer ServicePriceStaff

    Reviewed Jan. 29, 2017

    Our pool was built in 1983 by Sylvan before Anthony joined with Sylvan. I actually got half a dozen estimates before I elected to go with Anthony because I figured they were the safest and their price was pretty competitive. Their design consultant always returned my calls whenever I had a question about something because I always have questions that I would like answered once the salesman leaves, and he was very quick to respond. After the renovation, the pool looked like how it did when it was new. Our three children are now out of the house but they have a bunch of grandchildren, and everybody really enjoys the pool when they come over.

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    Staff

    Reviewed Jan. 29, 2017

    Anthony & Sylvan did my pool and spa renovation. The consultant came out to give the estimate and a pamphlet to choose our tile and he was helpful with the planning of it all. He was very pleasant and I was very satisfied with him. Also, the scheduling team was fabulous. Someone would call the night before and let me know what was going to be done and when they would be showing up. Everything that they've said went exactly as they told me. My pool looks brand new and the water is nice and blue. The tile is a beautiful color and I love it. They were a great company and they did a wonderful job. I'm a tough person to satisfy, and they did it. I also want to get some plumbing work done and will have them come back. I was so happy with them.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2017

    I've wanted a pool for four years and my landscape contractor recommended Anthony & Sylvan. I had them install a simple free-form pool and it has a sun shelf. I had several interactions with the project manager, as well as the scheduling team, which was all through email, and everyone was very polite. The only thing was I felt like I needed to stay on top of the project myself to make sure things kept moving along. But all in all, I like the lighting in the pool and the overall aesthetics. So far, it's been easy to take care of too. I also enjoy our family time there and entertaining there.

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    PriceStaff

    Reviewed Jan. 29, 2017

    Anthony & Sylvan is a local company and we chose them for our new pool because they had the cheapest quote and we were also happy with the sales guy. Their project manager and scheduling team were great too. They were very friendly, confident and informed. They were very proactive and kept us abreast with everything. We got a free-form pool and it has a spa. I love my tanning ledge, the spa and the pool's size and shape. We also enjoy the convenience of being able to have the pool for ourselves, entertaining, and spending time with the children. We're in Pennsylvania so we only do it in the summer.

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    Punctuality & SpeedStaff

    Reviewed Jan. 29, 2017

    I had an above ground pool in the last seven years before I had to replace it. And I've wanted an in-ground pool for a long time. I grew up with an in-ground pool at my grandparents' house. Anthony & Sylvan did a concrete, kidney-shaped pool. It has a sun deck, a low end and a deep end, and a diving board. And it looks awesome. I like having the deep end. My project manager was awesome. He's the only reason why I think my pool got completed, and he was the one who fixed any issues that I had except for one that we're still working on resolving. Also the scheduling team were prompt on getting everything completed. I like cooling off in the pool in the hot summer days.

    My aunt also has a pool down in North Carolina, and she has a saltwater pool. My coworker, when he bought his Anthony & Sylvan pool 10 years ago, initially got chlorine and just converted his to saltwater. And I was very adamant about getting in a saltwater pool. I didn't know that the salesman didn't put that in the contract. From the very get-go, I was talking about getting a saltwater pool. My project manager stopped by whenever they were placing the pool to see how everything was going, and we were talking about starting up the saltwater in the spring. And at that time, he told me that I'm not set up for saltwater. I'm trying to get this issue resolved on what I got to do to make my pool a saltwater pool.

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    Customer ServiceStaff

    Reviewed Jan. 29, 2017

    Anthony & Sylvan's presentation and what they proposed were better than the four other people that we interviewed. We were in constant contact nightly with the project manager via text or email of what was coming next, and they were always out here double-checking because we had just moved into our home. The pool has a water feature and it is free-form. It looks great. It has a great finish on it, which they recommended. And they did an outstanding job with the tile and coping.

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    Staff

    Reviewed Jan. 29, 2017

    One of my friends built a pool with Anthony & Sylvan, and he recommended them. I got a geometric pool installed and it has a spa. I love the whole thing. The project manager was amazing and he completely understood everything since the beginning and did a wonderful job. And everything went so smooth. We've recommended them to a couple friends, and they decided to build pools with Anthony & Sylvan because we were extremely happy.

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    Reviewed Jan. 25, 2017

    It was from the recommendations of friends that I went for Anthony & Sylvan. They installed a kidney free-form pool with a heater and I love everything about it, like being able to relax when it's hot, or when the weather is bad and have the kids spend time there.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2017

    We like the design of our Anthony & Sylvan pool. It's a free-form pool with a fire pit where we like to sit around, and we also like the hot tub in the colder weather. Their rep was open with the timeline and the communication if there were any delays. There were a couple of hiccups which he addressed and went off without a hitch.

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    Customer ServiceStaff

    Reviewed Jan. 25, 2017

    We got a geometric pool with a spa from Anthony & Sylvan and it turned out very nicely. I had nothing but positive interactions with our project manager. He always returned phone calls immediately and would stop by the house many times. I use the pool to work out in and our kids enjoy having their friends over and we enjoy entertaining with it.

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    Sales & MarketingStaff

    Reviewed Jan. 25, 2017

    A builder friend of mine referred Anthony & Sylvan to me. I am the builder of the house, so I had to drive their team pretty hard, but they did good and I was very impressed. Brian is one of the best sales reps that they have. He’s been there a long time. Patty was the scheduler and she knew what I needed and got it done. I got a free-form pool with a spa spillover. The hot tub is probably my favorite about it. Relaxation and family time are what I enjoy with my pool.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 25, 2017

    Anthony & Sylvan built our pool in the late '80s. I read very good recommendations online and we chose them for our pool renovation. My husband had interactions with their fellow in Pennsylvania and the interactions were outstanding, very helpful, and very good. There was very quick communication. He kept us apprised every day of who was coming and when they were coming as well as what was going to be done and on what day. Unfortunately, when we did it in May there was a lot of rain but the fellow was always able to tell if they were not going to be able to work that day and scheduled a day they could. They hurried up and it was an effective service. Their team dug the pool out and put in a whole new one. They remodeled, replastered, and retiled the whole pool. The overall look of the pool is beautiful and it's very well done. We also like the tile selection that we got.

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    Staff

    Reviewed Jan. 24, 2017

    I've wanted a pool for about six months. I interviewed six different companies and decided to go with Anthony & Sylvan, and I got the Free-form, waterfall pool from them. The project manager was very helpful in picking out the color of the decking.

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    Staff

    Reviewed Jan. 23, 2017

    I grew up on the East Coast and their name is familiar. We also interviewed a couple of different builders and we liked what Anthony & Sylvan had to offer, and they gave us a better deal. They installed a free-form pool with a spa and water feature. It has a sun table with a bubbler on it. The scheduling went fine. There was a few weather delays but it's to be expected. But they actually got the pool in a lot quicker than we were expecting. Project management went smooth. They helped us at every turn. We're still dealing with a few minor issues with the water feature, but I'm sure it'll be resolved soon enough.

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    Punctuality & SpeedStaff

    Reviewed Jan. 23, 2017

    The project manager and scheduling team were all very good and on time. The pool is a 14 by 30 rectangle. It has an eight-person spa connected to it. There's one water feature, and the spa also spills into the pool. What I like about our new pool are the LED lights and that we can work everything by remote control.

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    Punctuality & SpeedStaff

    Reviewed Jan. 23, 2017

    A friend in the neighborhood recommended Anthony & Sylvan and we also like their pool so we got our pool from Anthony & Sylvan too. Ours is geometric, it has a spa with a waterfall, and I really like the color of the pebble path. Moreover, the project manager always answered our questions and was very helpful. The scheduler went above and beyond to make sure things got arranged in a timely fashion.

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    Staff

    Reviewed Jan. 23, 2017

    From the very beginning, Jason from Anthony & Sylvan has been great as far as helping us understand how a pool is constructed and what the mistakes have been in the past and how it should look. He also helped with the design. After that, Tim has been over and beyond what he needs to do because I had a lot of questions for him and he's been wonderful. We’ve got four kids, so not having to pack up a car to go to a pool is gonna be wonderful because it’s gonna be right in the backyard. Right now I like the spa since it’s too cold to get into the pool, but the way we formed the travertine around it was the best decision we’ve made as well.

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    Customer ServiceStaff

    Reviewed Jan. 23, 2017

    I heard about Anthony & Sylvan from HomeAdvisor and chose them because of the brick pools that were used and done on HomeAdvisor. They made me a free-form pool and the interactions that we had with the scheduling team were all very positive. Bianca was very well-informed, a good communicator and always on-top of what was going on. However, it was different with the project manager, named Sean. He was not a great communicator, seems like a lot of things that we talked to him about didn't make full circle of communication and required multiple requests. So there was a lot of frustration with him.

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    Punctuality & SpeedStaff

    Reviewed Jan. 23, 2017

    A neighbor had a pool put in so I stopped by, looked at his pool and asked him how it went. He said Anthony & Sylvan did everything they said they were gonna do and that everything went on schedule. I had been doing a lot of research on pool companies around the Austin area and most of the stuff I was hearing was that most people were always behind schedule and contractors made a lot of promises that they never met. But Anthony & Sylvan did a really good job, so I decided to go with them.

    We had a pool contractor from California who came with us first but he was shady so we didn't get the pool put in by him. I was able to get all my drawings and stuff that needed to be done from him and took all that to Anthony & Sylvan who was able to work with what we had, made a few changes and moved on from there. So we designed it ourselves. I have a saltwater pool with a custom design. It's 40-feet long, 17, 18-feet wide and holds 21,000 gallons. It's got a 10-foot by 10-foot shallow deck area for lounging chairs and for the children to play on. And I put a swimlane beside that, five-foot wide and the full length of the pool to swim back and forth at. Then I have a hot tub that sits off to the back side of it and the water falls into the pool. It's up 18 inches above the pool level.

    The people that work over at Anthony & Sylvan are some of the easiest and best people I've ever worked with, including every single sub that came to my backyard. They were very professional, did top-notch work and didn't leave any mess. And if I ever needed anything, I just asked and it was done. I most look forward to sitting out there when it's 105 degrees and staying cool and swimming. I have grandkids now that come over and probably did the pool more for the grandkids this time than for myself. I tell everybody that they should use Anthony & Sylvan.

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    Punctuality & SpeedStaff

    Reviewed Jan. 23, 2017

    Our pool made by Anthony & Sylvan got done at the very end of summer, so the hot tub is my favorite piece right now. The pool is geometric and it does have a spa that is raised with a negative edge on all four sides so the water cascades over the top. It has glass tile on it that matches the back wall, which is an 18-inch raised beam. Anthony & Sylvan's project manager was polite and great to deal with. He answered every question we had and he quickly resolved any issues that came up. Their team stayed in contact with me all the time to let me know what was going on. I'd recommend them.

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    Staff

    Reviewed Jan. 22, 2017

    For the last six years, we wanted a pool and we got a bunch of quotes from multiple pool companies. We were really pleased with the Anthony & Sylvan salesperson over everybody else. This person came out and discussed everything with us. We ended with a rectangular chlorine pool with a little deck or beach area. It also has a raised one-foot wall on the backside and my favorite is the travertine feature. However, I wasn’t pleased with my interactions with the project manager and scheduling team. Sometimes it was hard to get a hold of them. But most of the contractors who came out here were good.

    It was a long and rough process, but it turned out good. We originally wanted to do a regular concrete decking but the concrete guys completely destroyed that. It was horrible. We had the general manager come from Austin out here to look at it. That put us back almost three weeks because then we had to wait for the travertine to be delivered, so they could travertine the whole pool because that was the only way around unless we demolish the entire thing. It was supposed to be an eight-week process but it ended into 15 weeks. All in all, I’m not pleased with the way the process went as far as once we started construction, but I’m pleased with what we ended up with. The kids are mainly enjoying swimming in the pool. They got in for a month at the end of the summer by the time the pool was finally finished.

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    Staff

    Reviewed Jan. 21, 2017

    When we moved into our home, for 20 years, I've always wanted a pool. We decided to go with Anthony & Sylvan Pools for their reputation and our neighbors used them. The project manager and the scheduling team were all great. We have five acres and a sloping backyard. My favorite thing about the pool was the way that Rob, our consultant, had set up the decking. The pool is also lower than the above-deck. I have a 36 by 18, six-and-a-half-foot deep rectangular pool. We look forward to our grandson swimming and enjoying with the family.

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    Customer ServiceStaff

    Reviewed Jan. 21, 2017

    We have a spa attached to our Anthony & Sylvan pool and love the hot tub. We didn’t get too much use out of the pool because it was done at the end of the season, but it’s really beautiful. It keeps the family together with something to do. We got the dark bottom, so the water’s very dark which is a cool feature. The spa has the water fall over, which is very neat. The project manager Harold was great and super helpful. Anytime I had any questions, he was there to answer them.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2017

    I have a 20 by 36 free-form 7-ft deep pool by Anthony & Sylvan. I like the way that it looks and that there is no maintenance fees to be done to it. And the kids love it. However, I did have some issues that were probably out of the project manager's control. I had a problem with the guy who did the decking. He was awful and also rude on the phone. I had to fire him, void his contract, and find my own decking contractor because he was just bad - he was the worst one out of all the contractors. He dumped crushed concrete all over my yard and destroyed things that he didn't have to. The best contractor was definitely the excavators. They were very professional and took care of everything during the first step of the pool building.

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    Price

    Reviewed Jan. 20, 2017

    I had four different bidders for our new pool but Anthony & Sylvan's price and schedule were my main reasons for picking them. They did a gothic Roman style saltwater pool for us with an attached spa. The project manager was good but should have been more hands-on during the critical tests such as the pouring of the gunite. But what I'm finding out through most of the pool companies is that the project manager is not there for that. It's just their foreman and I think that's the time one is gonna have problems. It should be required that the project manager would be there. Nonetheless, I would definitely recommend Anthony & Sylvan to a friend.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2017

    One of our friends in the neighborhood had used Anthony & Sylvan so we got them for our rectangular pool. We got a large family so we need a lot of square footage for the space. We haven't got to use it a whole lot because it didn't get done until about the end of September, but so far it's been good to get the family all out and active in the summertime. That is our main goal in having the pool plus the ability to use it to invite people over for social events. The first project manager was good but wasn't the most responsive and ended up leaving towards the end. But the lady who took over was super responsive. Anything I had a question about, she was very quick to answer. I was really impressed with her.

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    Customer ServiceStaff

    Reviewed Jan. 20, 2017

    We didn't think a pool could sit in our backyard until we had somebody come out and take a look. It wasn't really a possibility until this year when we took a shot to see if it was possible. We did some research online and asked our friends. And we had a friend in my son's school that had purchased an Anthony & Sylvan pool and was happy with the instruction and quality. So, we decided to go with them too. We got the free-form type with waterfall and a bonded theme on the left side since we have a slope in the backyard. So, it's a two-tier pool where the elevation changes where we go down. It's higher on the one side so, I have a large wall on one side of my pool. That's where the waterfall comes into the pool. And it's also great for jumping into the pool.

    I like its design. I had another pool company come out and their rep came with some high recommendations and designed the pool. I also had an Anthony & Sylvan rep come out and I liked their design a lot better. We were restricted on our backyard and their pool just sits perfectly in there. Their scheduling team was great. However, it took a little while for the actual construction start due to township restrictions and interactions with them but once we have started, everything moved well. Communication was good between the scheduling team and myself. In fact, when there was the coping step, an opening popped up and scheduled someone and canceled. So, they called me immediately and we had him come over and we're able to complete that step a week faster than we thought we are going to.

    As far as the project manager goes, the interaction with him was good and communication was constant. He even recommended a landscaper when I needed some landscaping assistance outside of the scope of what the contract was calling for when I needed to move boulders into the back side of the pool. He worked with them to get the right pricing and the right time to complete the job in conjunction with their completion of the pool. We opened right before Labor Day so I did not get the opportunity to have a full summer with the pool, but I'm looking forward to coming home and jumping in on hot days.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 20, 2017

    We love our pool from Anthony & Sylvan and they provide a good warranty on it. It's a sports style pool where the middle is a little deeper and shallow on the end. We like the tiles, coping and all the parts. We love being able to set up the volleyball court and be able to play. On the other hand, during its construction, our project manager wasn't always available so we had to call on other people but we never really called into the office and that seemed to be our best way to get things accomplished. They were always very quick to respond and tried to meet our needs so it's a pleasant experience all way round.

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    PriceStaff

    Reviewed Jan. 20, 2017

    Anthony & Sylvan was recommended by a lady down the street in our neighborhood, and I chose them because their pricing was competitive and I like their product as compared to the other two that we had come in. The scheduling team was amazing. We were trying to get the pool built before our birthday party, and they got it done based on opportunistic scheduling. They were able to get it completed about two weeks before the party and it made my oldest daughter very happy. I've already recommended them.

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    Staff

    Reviewed Jan. 20, 2017

    We moved at our home two years ago and have always wanted a pool. A neighbor had Anthony & Sylvan put in their pool and they were happy. So, we just had them come out and got the quote based upon our neighbor's recommendation. Their staff on a weekly basis, checked on the progress of the building and anytime there was an issue, they were quick to resolve it. I've got a free-form pool. I like the way it looks and we enjoy it as a family. Seeing our children being able to have something that they enjoy doing at our home, versus having to take them somewhere is something I look forward to.

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    Customer Service

    Reviewed Jan. 20, 2017

    We live in Manhattan and a pool wasn't really an option, so when we built the new house, we wanted one. Anthony & Sylvan was the company that worked with our builder and we got a sports pool from them. It's about 4.5 feet deep and rectangular in shape. I had it put in the fall and will be using it for exercise. The only thing was I would get an email at four o'clock in the afternoon that would state that if I didn't make a $20,000 payment by nine o'clock the next morning, they were going to have to reschedule our appointment or whatever phase they were working on it. It's very annoying to get an email and have four hours to make a $20,000 payment. It happened in two different locations.

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    Response from Anthony & Sylvan Pools

    Thank you very much for bringing these concerns to our attention and I'm very sorry to hear this. We'd really appreciate the opportunity to better understand these concerns and to try to find a positive resolution. Unfortunately, we've been unable to reach you at the phone number listed on your account. Please send us an email, customercare@anthonysylvan.com, with the best phone # to reach you. We hope to speak with you soon.

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    Staff

    Reviewed Jan. 20, 2017

    We have a free-form, in-ground concrete pool from Anthony & Sylvan. Their staff was good but there were some miscommunications and some things that still hasn't been taken care of so I'm still waiting for that to happen.

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    Punctuality & SpeedStaff

    Reviewed Jan. 20, 2017

    We chose to have an Anthony & Sylvan Pool because I heard great experiences from my friends. We had a Roman pool with a raised spa that goes into it. I really like its shape and how it complements our yard. The spa is my favorite part of the pool and second is the sun shelf. We also have designed it in a way that there's a lot of different areas for socializing. Best thing with the pool is when we use it as a family to have a quality time. It's very nice and we enjoy it. We had Trevor as our project manager and he was awesome, seeing every aspect of pool design, construction, care, and maintenance. He answered all of our concerns and he was very patient with us. He always responds with the right information. The scheduling team was very good, I saw everything move very smoothly. They were able to schedule at the beginning before they started working and they stuck to that. They did a great job with completing it on time.

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    Customer ServicePriceStaff

    Reviewed Jan. 20, 2017

    I've wanted to have a pool for several years. And Anthony & Sylvan has been in business for a really long time and has a lot of satisfied customers in their location which was close to our house. I bought the pool from them to spend time with my children. And my pool made by Anthony & Sylvan is just beautiful. I had people come over and tell me that my backyard looks like a resort.

    Their reps were attentive, as well. Any questions that I had, they were always off the top of telling me what was gonna happen in the stages that it was going to happen. Paul was really good about answering any steps along the way with regards to where they were at within the project. And Bill was an amazing designer. He listens to what I wanted to accomplish in the backyard and was able to create it in his software. Alicia was also able to answer any questions with regards to add-ons after the fact or cost that were not originally included when I made change orders.

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    Staff

    Reviewed Jan. 20, 2017

    I've wanted a pool ever since I've been in the house seven years ago. I grew up with a pool in Florida, so I knew what it's like to have one in my backyard. I had Anthony & Sylvan install a new pool for us because of the sales guy that I met with and his ability to put together a design for me, the type of pool that they were going to design, and the lengthy tenure that they've had in the business. So, they made us a free-form pool and the design was made to fit my backyard. There's no spa, but there's a tanning deck in the shallow end, a concrete deck room, and a sitting shelf in the deep end and the dive rock, and we even have a waterfall. I like the overall design and I love the waterfall. The umbrella holes, as well as the tanning deck and the seat in the deep end are awesome. I'm looking forward to the endless hours of swimming and I like the activity for my two year old child.

    My project manager was extremely knowledgeable, but there were some challenges with dates that he was supposed to show up and meet with me at the house. In addition, responsiveness was low and it was very evident to me that he had a lot of projects on his slate, maybe too many for him to focus on at one time. Nevertheless, I really like him. I would recommend Anthony & Sylvan, but with caution on the project management part. But even if I had challenges, relative to horse stories that I've heard about building a pool, the experience was a very good one overall.

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    Staff

    Reviewed Jan. 19, 2017

    Having a pool is particularly wonderful with the children and it's a lifestyle for us. I chose Anthony& Sylvan because of their years of experience in the industry and knowing that I would have recourse if there were any problems. It wasn’t a fly-by-night company or a company that would potentially go out of business. They built a free-form pool for us and we're thrilled. We love the design, the overall work and the quality of craftsmanship. I would highly recommend Anthony & Sylvan. The project manager managed the project thoroughly and the scheduling team was fantastic. The sales person was also fantastic and best in class.

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    Reviewed Jan. 19, 2017

    We got bids from four different people and another one from Anthony & Sylvan. We liked their bid the most and what they could offer. They built a free form pool for us and it has a sun shelf with one water bubble feature and another seat in the deeper end. I love the color that we chose. We’ve also added some lights to it ourselves and I'm looking forward to being able to use it the entire summer.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2017

    As soon as we moved in to our current home, we've considered having a pool. And since the neighbors in our community have used Anthony & Sylvan, we decided to choose them, too. We had several companies come out and bid but we really liked the design consultant from Anthony and Sylvan and their prices were fair compared to everybody else.

    Our geometric pool has a spa and it's about 50 feet by 16. It's a lighted pool and we like the way it looks. All the design elements to it turned out great. We also use the hot tub on a regular basis which we very much enjoy. Our system has an automated freeze protection which is great because it's very cold here and snowing. However, if it's in the freeze protection mode, it limits when you can use the hot tub. That issue wasn't communicated to us. It's hasn't been that big of a deal but that was one thing that we kind of didn't know at that time.

    But all the people have been very nice. The scheduler was wonderful and the project manager was also a good guy. But the process has been a little bit more tedious than we anticipated. They've been helpful since it's ended, but we stressed to them that they needed to work on their communication and of what people would be getting into. They took the criticism well and that was appreciated. The end result is amazing and I couldn't have asked for a better pool. I'm satisfied.

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    Staff

    Reviewed Jan. 19, 2017

    I have a free form swimming pool with a spa made by Anthony & Sylvan. I love its shape and contour, and it blends in with our backyard. The project manager and project team were extremely informative. They answered all my questions and are available if needed. They took the time, have patience, and help me understand the process. I look forward to enjoy the ease of access of the pool at my back door because I am living in a Southern climate. It will be a gathering place for my children and their friends and spending and creating family memories with my young kids.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2017

    I chose Anthony & Sylvan because I like the sales guy. My pool is a free form with a spa. The look of the pool and the colors are my favorite. The project manager was always there if we called, emailed, text. He always answered our calls, took care whatever we needed. We enjoy family time outside because of the pool.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2017

    Anthony built my pool in 1974 and we had it renovated 17 years ago by Anthony. We recently had the second renovation, and the design consultant that I dealt with has been very helpful. He knew what I wanted, told me about the tiles to pick out and it worked out fine. The team was also very helpful. They called and once they got started, other than weather delays, the renovation went smoothly. We always liked our newly renovated pool and I like the feel of the new plastering jobs. When I brush it, it's smooth and not bumpy. Anthony & Sylvan did a beautiful job on it. I'm anxious to see how it's going to look when we open it up this coming season. I don't want to see any cracks in it but we closed it and it's fine. I'd recommend Anthony & Sylvan. In fact, I already did when some of my neighbors stopped by they were doing the pool, and they asked about Anthony & Sylvan.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2017

    Anthony & Sylvan did a really great job with my pool. Because of the reputation of their name, I had them install my new rectangular pool. It has saltwater and a spa, and it's got an area with a shallow end that we created off the spa. I love the fact that we have an app to be able to turn the pool on and off. And the app does a lot of other things that we're still learning about at this point. The pool looked absolutely beautiful, was put together very well and the shape was great. I enjoy being able to have a private pool to swim. Every day, I'm looking forward to utilize it, especially in the summer time. We've already used the spa and it is absolutely wonderful.

    Dealing with my project manager and my scheduling team has been fairly easy. It was usually done over message or phone calls. In particular, my project manager was very easy to get a hold of. If I didn't get a hold of him right away, I would text him and he calls right back quickly. He was still very much available even after everything has been done with. He contacted me back immediately to take care of a few things that we had to fix.

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    Staff

    Reviewed Jan. 19, 2017

    I've always wanted to have a pool my whole life. When we did a Google Search in Austin, Texas, Anthony & Sylvan had the best reviews and so we decided to go with them. The project manager and scheduling team who worked with me were all very pleasant and responsive. It's a free-form in-ground pool and we love its shape. We also have a step backdrop with a sheer waterfall. I also love the stone work and I enjoy using it in the Texas heat.

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    PriceStaff

    Reviewed Jan. 18, 2017

    My dad told me about Anthony & Sylvan and we talked to several pool companies, and Anthony & Sylvan wasn’t the cheapest, but they weren’t the most expensive. They were in-between so we chose them. We spoke with David, their project manager, about every other day and he was always polite and got the job done right. Our pool made by them is free-form and it has a spa. We have a table built into the pool as well. We have a suntan ledge that’s 18 inches up above the pool with the waterfall coming out of that, as well as a fire pit that’s integrated into the pool. I personally really like the table. I can sit back, drink beers, and let the kids play in the pool and not bother me.

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    Punctuality & SpeedStaff

    Reviewed Jan. 17, 2017

    We moved here from Arizona in 2006 and we’ve always had pools out there so we’ve been wanting to get one since then. We had Anthony & Sylvan build a free-form pool for us. Our decking is Travertine Pavers and we have a nice tanning shelf with little bubbler. I like the shape that we picked with the benches in it and the tanning shelf. The tanning shelf is my favorite then the deck jets which are fun. Our Project Manager was a wonderful gentleman. He was happy, positive and provided good information. What he said was going to happen, happened. Our scheduler was communicative, polite and very prompt in getting back with us.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2017

    We had researched a couple of other pool companies and we liked how thorough Anthony & Sylvan were. They had a specialist to go in each department while some pool builders try to do it all. We met with their designer who specializes in designing and then we worked with the general contractors who oversee the pool building and then they had other people they recommended that they worked well with. So we used them because they were used to working together. I’ve had another friend go with them that also had a great experience, so that was the icing on the cake.

    We had a very irregular backyard which at first we didn't even know if a pool would fit. So after changing the grade of the yard and getting it to where the pool could fit in there, it turned out to be the perfect spot. They built a chlorinated pool with a spa and they also helped us design a fireplace towards the back of it that is elevated up on a hill. It's a pretty scene and it was exciting to see the whole process come to life. They were able to personalize things. I have young children so it was important that I always have a place for shade in my pool and they sporadically put little spots where I could put an umbrella.

    They were wonderful and I'd definitely recommend them. The project manager Ray was with us through the whole process. If he was here and I was away, he would always take pictures of the project and send it to me and let me know what he thought. There's a ton of communication and I always felt I could pick up the phone and call or email him with any questions. Then Patty, in scheduling, is like the brain behind everything. She does all the scheduling and manages all of these pools that they do. If one place cancels or has extra time, she would call and ask if they could come out that day.

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    Staff

    Reviewed Jan. 17, 2017

    One of my colleagues was under a construction with Anthony & Sylvan and he had nothing but good things to say about them. I also used them and they finished our pool construction in October. The project manager was awesome, and the scheduler was on top of everything and couldn't be more helpful. I love the look of the pool and the color couldn't have come better than what we picked out. We got a nice stone retaining wall in the back side of the pool for us. We have a nice patio, too. They poured the exposed aggregate for us so it looks great. We can't wait to get a pergola and a grill on it.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 17, 2017

    Anthony & Sylvan send flyers in through the mail for anything that needs to be renovated so I went with them. Since they installed the pool it’s the best choice to do. I had them replastered the pool because I probably would have had to redo it in another two years. We took care of everything at the same time. Our pool looks brand new and beautiful all over again. I would definitely recommend them to other people. Everyone was fantastic. The consultant came in, explained how the process would go, gave me my options on the reinstall of the coping and gave me a breakdown of how the payments process would go so everything went fairly smoothly. The team called the night before to make sure that I knew they were coming and if nobody was going to be home we left the area open for them and they took care of everything.

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    Customer ServicePriceStaff

    Reviewed Jan. 17, 2017

    My wife and I were looking to get a pool and we got five different quotes from different companies. Then a lady my wife worked with recently got a pool put in by Anthony & Sylvan. She recommended to give Anthony & Sylvan a call, so we added them to the list of quotes. We narrowed it down to about three companies and we ended up working with Anthony & Sylvan because they had the best customer service and price. They were about $12,000 less than their competitor. Every time we asked Bryan, the guy whom we dealt with, he would get us an answer within 24 hours and he was there to help us throughout the process. He was very professional, articulate and to the point. He drew up a 3D sketch of what our plans were and what our vision was. He had a good vision and was willing to work with that and drew it up for us exactly how we wanted it. I’m glad it came out great.

    They’ve been very responsive. Any questions we had, the Project Manager Wayne told us to feel free to call on his cell phone. It was a very joyful experience with Anthony & Sylvan Pools. They completed our entire project within about nine weeks so it was a lot faster than expected. We got the pool, spa and a fire pit combo in the back. We like the design of the pool and it fits perfect to our house.

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    Punctuality & SpeedStaff

    Reviewed Jan. 17, 2017

    Anthony & Sylvan was a referral from a friend who told me that they were good to deal with. Their project manager and scheduling team were very communicative and wanted to make sure that I was satisfied with the job. They did it on time and came in at budget. My pool is free-form and has a spa. I most look forward to the aesthetics of how it fits into the landscaping and the house.

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    Punctuality & Speed

    Reviewed Jan. 17, 2017

    Our general contractor recommended Anthony & Sylvan Pools so I gave the company a call and that’s how the ball got started. They did an outstanding job construction wise. These guys are very punctual and easy to work with. One or two small things popped up but they repaired it immediately. We love the pool. I've had one before but we never had one like this and never paid as much for a pool as I've had for this. It is absolutely beautiful. It has a very odd shape and two free-flowing waterfalls though we've only moved into our house since December 1st and it was 10 degrees here last night so we haven't had a chance to swim in it yet. But I look forward to the pool in the summertime because I have three grandkids so it's certainly available to them. It's very exciting. I highly recommend Anthony & Sylvan.

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    Staff

    Reviewed Jan. 16, 2017

    We have been wanting a pool for the last couple of years and we decided to go ahead and call Anthony & Sylvan. They were also a referral from people that we know in our area who were having an Anthony & Sylvan pool built. And when Bill came out, it was a no-brainer. He was such a good salesman and a good guy. And with the special that was going on that time, we signed the contract that day. Everything was great with the scheduling team. Their rep would put it on their website and I would go and look and sure enough, they ran true to almost the exact day every time. The project manager was amazing, as well. Our pool is free-form and it's seven foot deep. It's a good size pool and it will be such a great entertainment for my grandkids during the summer. Also, we have a large family and we have people here all the time and just to watch them enjoy the pool would be the most fun for us.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2017

    We had our house on the market for two years and it didn’t sell, so I told my wife, “We’re building a pool in the backyard and we’re gonna stay.” That’s when I contacted Anthony & Sylvan. The project manager was awesome and he’s still responsive. The guy that showed us how to operate the pool, Mark, has been incredible. We’ve got the pool shut down for winter now, but I can still text him and he’ll get back to me almost immediately with answers to my questions. I like the convenience of being able to just go out there and jump in our pool whenever I want to. My dogs love it as well and it’s beautiful in the backyard. It’s free-form and has three fountains in it. It got a special little layer in the bottom of it. It’s not your normal gunite stuff. Plus, I’ve got a heat pump on it that heats and cools the water, which really hasn’t worked though, but that’s a different issue.

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    CoveragePunctuality & SpeedStaff

    Reviewed Jan. 15, 2017

    We have always wanted to have a pool ever since we lived in this home. We had obtained a list of pool providers from our home's association, but the first one was another resident and I wasn't gonna go with a small company. The second number off that list is Anthony & Sylvan and I called them. We got a free-form pool with a raised spa from them. It has a beach entry with a promenade then step down into the pool which is great for my wife because she has a lot of orthopedic issues. It also has a nice sized waterfall with a weeping wall on each side and some fountains on the beach entry. They also installed a seating area on one end of the pool.

    The work of the pool has been more than we had hoped. It transformed the look of our backyard and we're out there all the time now. It turned this big space into a usable living area. Also, the equipment package that was installed gives me a lot of automation in controlling the pool and it handles all my requirements. However, the disappointing episode in this pool was that we had a horrendous project manager. He wouldn't communicate well. But their scheduler, Michelle, took it upon herself to handle this and really made it work. She ensured that people were showing up and that my needs were met. She listened to my concerns and make sure they were covered.

    Overall, there were no deficits in the installation of the pool because of Michelle. They worked very quickly and were always here when they said they were. Then if I had a problem, she handled it which I would have expected the project manager to do for me. I'm looking forward to the use of it as a grandkids' magnet especially that we had a little bit of time this summer.

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2017

    I did some research on different pool companies and Anthony & Sylvan seemed like the most fair-priced and accommodating. The design consultant was very helpful in picking out the different tile patterns. They suggested different stuff for safety on the steps and the different order tiles on the pool because I had it all redone with new plaster, new tiles, and new coping. I like the new plaster, it makes the pool much brighter. I also like the safety feature that they put on with the tile on the steps that highlight it, which I didn’t have before. And then also, they suggested the bullnose coping for safety, like the grab rail almost with the bullnose on the top of coping.

    Halfway through the renovation, I was told that if I didn’t get the cement redone before they did their work, it would the void warranty, which I’m glad the coordinator discussed with me. They were willing to work their schedule with mine and get the other work done that I had around the pool. They’re very helpful and cooperative.

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    PriceStaff

    Reviewed Jan. 14, 2017

    I chose Anthony & Sylvan because they may not be the lowest price, but they have the best value. I interacted with their people quite frequently. We'd be on the phone with them when needed. We haven't been able to get into the pool yet because it turned cold as soon as we have it put in, but the hot tub and everything looks really good. Looking forward to getting in it and swimming and enjoying cooling off in the hot days.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 14, 2017

    Our neighbors next to us used Anthony & Sylvan for their pool and were quite happy with it so we agreed to meet with Anthony & Sylvan's salesperson, Bob. He listened to what our desire was and was very helpful with changes that would allow us to achieve our budget goal. He gave very creative solutions to the design of the pool including the layout of the Jacuzzi as well as the layout of the pool using papers rather than a concrete board. A lot of the credit to the design of the pool goes to Bob and we couldn't be happier with his critical recommendation.

    The project manager was always very positive, very friendly, very helpful, and immediately responsive to any reports of any issues or questions that we sent thru text messages, voicemails or emails. We would get a response within the same day or within the same hour. And I couldn't be happier working with them as a team. They were very fast. This is our third pool and they completed building it in about half the time of our previous pools. But the quality didn't suffer. In fact, it was very well done. Our pool looks attractive. It is rectangular and has a spa. It was also relatively low-cost and worked as we expected without any flaws or problems. It exceeded our expectations. I look forward to being able to relax at home and we can have our own pool that's clean and as we would like it, whenever we want it. And my wife uses the Jacuzzi almost daily.

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    Anthony & Sylvan Pools Company Information

    Company Name:
    Anthony & Sylvan Pools
    Company Type:
    Private
    Year Founded:
    1946
    Address:
    3739 Easton Road
    City:
    Doylestown
    State/Province:
    PA
    Postal Code:
    18902
    Country:
    United States
    Website:
    www.anthonysylvan.com

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