Anthony & Sylvan Pools Reviews

I first Googled some swimming pool companies and talked to some people. There are not really many swimming pool companies around that are close by. Paul from A&S was the first person to come out and consult us. He was very good and helpful right off the bat. I thought he definitely knew what he was talking about. It sounded like a good deal and a good, established company. One of the reasons we went with them was because we started it last fall, so it was started in the off-season and Paul said we would get a little discount in the price for starting it in the fall. And from what I could tell talking to other people, the price was very reasonable for an in-ground, cement pool.

Most of my interactions with them was positive. I just didn't appreciate the office staff. We weren’t happy, especially with the professionalism. But the pool was really nice. My favorite part of it is the sundeck.

Anthony & Sylvan was referred to me by my landscape contractor who had worked with them. I got a new pool. It has an overflow from the spa, from the Jacuzzi, into the pool. It came out nice. We had some local made mosaics of dolphins and then turtles made by an artist put into the pool by Anthony & Sylvan. The LED lighting was actually new technology. This set different lighting colors. Through the whole process, the team appeared to be professional. I’m in the construction business so I’m pretty in tune to what the demands are for getting it done. We started this process this time last year to put the pool in, to dig it and to test foundations and finished in time in the spring. Overall, they did a great job in completing it within the allocated time frame. So I’m happy with the final result and I did recommend them.

Anthony & Sylvan put a pool in for us about 15 years ago in our previous home. We had a good experience our first time around so we decided to go with them again. They also have very competitive price. They came in pretty low really as an estimate. They put in an in-ground pool, a new installation. It was an excellent experience. Whenever I had a question, somebody calls me back that day. They were excellent. Every crew was polite. There’s not one thing I can complain about. These people were wonderful. They were all very professional.

The team was on time and was very courteous. What I love about the pool is that it is easy to maintain because of the advanced technology. We have an automatic cleaner. It's great. It was everything that I expected. They lived up to what they say they were going to do.

My sister had a pool done by Anthony & Sylvan so I purchased a concrete pool from them. I had the salt chlorinated pool and I'm very happy with it. They were very professional and we really enjoyed our design team. The guy we had was fantastic. They're a trusted pool builder that we will work with again.

Anthony & Sylvan put in a pool and decking for us. They did the granite. Sean was the sales rep that we dealt with. He listened to what it was we were looking for and incorporated a landscape of the backyard as we needed it, and he really came out with a plan that encaptured what it is that we were hoping to find. Jeff took over after that as the construction lead and updated us with the schedule. They stayed on schedule. We had a couple of hiccups that he corrected quickly, and he answered any concerns that we had within hours. It was fantastic.

Anthony & Sylvan did the pool, hot tub, waterfall and decking and it is so beautiful! They were very professional and provided exceptional follow-up. They were all very knowledgeable but the one that really stands out is Bob. He was a great sales guy. He put together the plan, architecture, initial recommendation and the designs. Trevor, the project management side of the house, came out and was here all the time - through the entire sales as well as the project management process, including post-implementations. He always took calls on his cell phone and helped you with additional questions regarding the whole process. The experience was exceptional - excellence to detail, quality product, and delivered on time - nothing but great things.

Our experience with Anthony & Sylvan was wonderful. I was referred by a friend. The most positive interaction I had was with the project manager. He was a pleasure to work with, informed on the next step, when the various phases and contractors doing those various phases were going to be here and kept the construction timeline very tight. And I love the shape of the pool.

I had a gunite pool that was completed September 2013. And as for optics, the pool and 1000 sq ft of installed pavers were beautiful. With the pool being completed so late in the summer, I had minimum time to utilize the pool. I also purchases a custom pool cover. With about a month of use in 2013, I scheduled pool to open May 2014. I have had numerous problems with the heating system. The pool cover tore due the design of pool (pointed pavers) and the paver deck had lumps, hills, and in some instances 1.5 inch gap between pavers. In addition, the skimmers in the pool and spa does not work properly. I have been waiting approximately six weeks for paver repairs and skimmer maintenance.

Anthony & Sylvan was the company that my husband had. They did a new concrete pool installation. It was such a process but it's done. We really enjoy it out being with friends and family, so that's our favorite part, just being out there on the ground. I liked that we had something on schedule and it was done that day according to schedule, so I really enjoyed it. There were definitely some bumps in the road and I understand that they're a large company. There were some points where I was extremely frustrated but now it's done, it's good and it's a process.

We bought the house two years ago and the pool was installed. We had the whole surface of the pool re-plastered by Anthony & Sylvan. There were two teams that came: one that came initially did the preparation, and then a second team came and did the actual plastering. They both were very, very professional and very careful, and I enjoy their work. It was an awesome experience. They were very knowledgeable and very fast.

We signed with A&S in May. All things were final June 13th. We still do not have a pool. Nobody will answer a phone. We were scheduled for plaster 8/19/2014. My husband visited the office to make our final payment and was told it will be another week.. Not an email or a phone call or anything to tell us. This is how it has been the entire time. My son asked me why we didn't go on vacation this summer. I told him because we were SUPPOSED TO HAVE A POOL. We will not even swim for Labor Day. I would NEVER recommend this company to anyone. NEVER!

My employee’s sister had a pool that was done by Anthony & Sylvan, so I called them to give me an estimate. Everybody that came out treated us very well. I'm very satisfied with the salt plaster pool we had installed. We love the salt water and we enjoy its depth. The black pearl plaster seems to hold the heat of the water up and we like that. We didn't have to put much money into propane. We had started the pool and had to put it on hold for a little while. They came back after the delay, picked up where we left off and finished it up. We appreciated that. We like everything about it. We feel that we have a pool that we’re not disappointed in at all.

The kids are enjoying the pool from Anthony & Sylvan tremendously. It's very relaxing. We got the fiberglass chlorine pool and sidewalk. They have followed up, from when I first met the salesman all the way through to yesterday. They ask if they can help with the maintenance or if we have questions. I would and have recommended them.

We got a concrete salt pool from Anthony Sylvan based on the feedback we got from our neighbors - they had a good experience. The salesman was very helpful throughout the process. They're on top of everything. It was a good experience for us.

We chose to get our swimming pool and hot tub from Anthony & Sylvan Pools because they’ve been in business for so many years. We got the chlorine-type pool, and our favorite pool feature was the waterfall. We were satisfied with their service and were excited about the time frame they built the pool.

We had a neighbor that had used Anthony & Sylvan, and they were pleased with their service. They renovated our pool, plastering and tile work. The team was fine; they did the job, cleaned up and left. So, I’d recommend Anthony & Sylvan. Their work is of good quality and done efficiently.

Anthony & Sylvan refinished the surface of the pool. No tiles, just the granite. Their salesman was very good and attentive. The only thing negative I have to say is that when it came time for the installation, they didn't advise me fully of what is required of me to have ready when they got here. They did it 8, 9 months in advance and actually, it's the contractor that did it before and so when it came time to install it, I had to scramble to get everything ready for what they needed. They're very good.

We love the tile, everything is wonderful. We have really nice choices, designs that we could choose from. Everything was just very beautifully done; it's like a brand new, fresh spa type of thing. Almost every time we go down to the pool, we sit down and go. It's so nice. The team were all knowledgeable and professional and did what they said they were going to do, and everybody did their job very well. I would definitely recommend them. They're terrific, and if I had to do it all over again, I wouldn't have anyone else do it.

The day after posting this I was contacted by Owen. He explained that his job was to step in and be my day to day contact and allow for a clear line of communication through completion. He has certainly been responsive and kept a clear line of communication though the overall communication with other parties at Anthony Sylvan as well as their internal communication has continued to be an issue.

We came across Anthony & Sylvan and we decided to give the local branch a call to get a quote. We got them to install a new pool for us. It's a free form, it's plastered and I think its about 30,000 gallons. My favorite feature of the pool is the design. The salesperson/architect came up with something really unique for us and it incorporated some of the things that we were looking for. We didn't really know how to go about designing it, so he was able to come up with something that was really appealing for us.

I talked to some pool builders and we liked Anthony & Sylvan's presentation better so we chose them to build a new granite pool for us. Our pool has an automatic cover, which is something I really like. The cover makes a big difference. I've had no complaints with how they've done everything. They responded whenever we had any problems. It was a good experience.

Friends recommended Anthony & Sylvan. They installed the new pool. I chose the kidney-shaped concrete saltwater pool. From the sales to the completion, they assigned the project manager who was attentive. The pool was completed from the beginning to the end in 1 and 1/2 months. It was a pleasant experience.

We have a couple friends who have had their pools built by Anthony & Sylvan. So we had them put in a concrete salt pool for us. We like having it. It's just convenient to have it right here in our backyard and enjoy swimming together as a family. And to have people over, it's great entertainment. We did put a heater on and I love having that. The design consultant, Jason, was wonderful. He was very helpful and informative and reassured us anytime we had any questions. Everybody was always courteous. Anytime I dealt with anybody in any of the departments, they were always courteous and good about getting back to us as soon as possible. It was a very pleasant experience and they made the process very easy for us.

Anthony & Sylvan installed the pool with the original home owner. I'm the second owner. I had the pool replastered, every tile in it. They did it clean and easy. I got three different places one of the competitors actually suggested that I stick with Anthony. I thought that was interesting. They're very amenable, straightforward, straight ahead, no problems until the end. We had a little problem with some things that happened in the pool but they were minor. It's a good experience.

I'm very happy with the job Anthony & Sylvan did. They replaced all the tiles in the pool, fixed the coping on the pool and re-plastered the pool. The salesman was great, polite and courteous. Everybody that came out to my house did a great job. They were polite and left everything clean. I had no problems whatsoever. The work was top notch. There were 3 screws on a light that they forgot but they're going to fix it. Everything has just been fine other than the screws.

Anthony & Sylvan made a concrete chlorine pool for us. They were the best ever. Don ** is first rate and his staff did great. He was just outstanding and completely reliable. Everything he said he would do he did. Don designed the pool consistent with our architecture. He listened to what I wanted. It's not a huge pool by any means but it's the perfect type for the yard. The wet deck is so awesome. I hang out there every day. Every night my husband and I are in the wet deck. It's like a little porch in the pool with ankle deep water. You put your chairs in there and you can sit there without having to get a bathing suit on. It was Don's idea and then there's the waterfall so when it's so hot I can look outside and see this little waterfall. The product turned out great. We could not live here in the desert without a pool. It's beautiful.

I put a Sylvan pool in 35 years ago. It was later on that they joined with Anthony. This time, they put new tiling, new coping and re-cemented the inside, not the whole cement just the white stuff and they did the work nicely. I was happy with it.

We got a new pool because we moved and bought a different house. It was done very quickly and on a timely manner. We had Anthony & Sylvan before so we got them again. We got the salt-type concrete pool. As for the features, the only thing different in this pool from the last pool was I didn't have a wet deck. The deck is kind of nice. I also got a table on this one. We were happy with our experience with the team. We have some issues with the pool experience but then they were able to mostly get everything taken care of.

I did an online search and Anthony & Sylvan had everything I wanted. I had them put a concrete, granite pool in Chlorine and the hot tub in. I like everything about my pool. Their reps were very professional and stood by what they did. They always answered the phone when I called and they showed up and they said they were going to.

We got a new pool installed by Anthony & Sylvan. It was a concrete pool. The planning was with Jason and he did a great job working with us to figure out exactly what we needed. He actually come out after we decided on a design and spray painted it out and at that point, we decided that we wanted it a little bit bigger so we he went back and it was no problem for him and worked up a new quote and came back out and re-spray painted it and we approved it and it was exactly what we wanted. Jeff, his brother was actually the construction manager, the superintendent for the job and he went above and beyond with everything that he did.

I heard about Anthony & Sylvan from a friend. They built me a pool. It's an in-ground ozone. I like that it's big. I also liked their sales reps. They were eager to correct any mistake. Overall, they are helpful and knowledgeable.

Anthony & Sylvan had our new gunite pool installed. We were very satisfied with their project management, scheduling process and being on time and attentive.

In any kind of big project that requires so many days and you're at the whim of the weather and everything else, you want somebody that is responsive. To let you know what's going on and how things are gonna move from here and so forth. They (A&S) have always been very responsive. Not just responsive but they have good quality control.

We had Anthony & Sylvan put a roof on our back patio. Harold, the project manager was great during the whole process. He kept contact with me, communication-wise told me exactly what was going to happen, why it was going to happen and pretty much other than there was bad weather. Everything went behind schedule. We had a great and painless experience with Anthony & Sylvan.

I went on a home advisor website, and Anthony & Sylvan came up on that website. So I gave them a call, and they gave me the best deal for putting in a chlorine-type granite swimming pool. I like the whole pool. Their team was very helpful. They were just great and they kept me up-to-date with everything. Great customer service.

Thank you for your quick response. Our scheduling issues were corrected and our pool is on track to be plastered Monday. The manager has come by to view the pool and is working hard to help us with brushing our pool while out of country.

From start to finish it has been one big fiasco! Lack of communication, always blaming their contractors for work done incorrectly, being lied to. I could keep going on but I will add my continuing fight with them. We had new stamped concrete installed along with redo of old pool. The stamped concrete company did a beautiful job, perfection at its best! Then Anthony Sylvan guys come to acid wash pool inside and re-plaster etc. after they are done. I go out the next day to look at pool, and all well to my surprise, there is acid stops all around our brand new deck.

We had our Anthony sylvan pool completed in May. It looks beautiful with the exception of the cracks in our cement decking! I have emailed numerous times trying to get someone to come back out to address this issue to no avail! All I get is the promise that I will be contacted. BUT... No contact. We put a LOT of money in our new pool and would like to be satisfied! I also have no idea who to contact for service issues as the person I was told to contact won't return any calls either! I feel like Anthony sylvan has majorly let me down!

Anthony & Sylvan were in business for a long time. it's like they had a lot of experience and we've read good things about them online so we had them install an in-ground pool. They did a good job and they stand behind their work.

Anthony & Sylvan coordinated the pool design, and installation for the low chlorine ozone concrete pool. I love the fact that it's right in my backyard. My sales professional did a fantastic job of understanding what it was that we were going for, and from designing the finished product from what truly was a dirt lock. While the sales process and the design process were great, there was a bit of a disconnect with the communication throughout the project. The implementation phase was not as smooth as we would have liked but we're very pleased with the final product.

A friend referred Anthony & Sylvan so I had a new concrete pool installed. The team who came were very professional and very knowledgeable. I like the design and the design phase, in terms of taking the time to really sit down and help us understand the possible scenarios for our backyard. We had a bit of a complex topography and the design consultant, Paul, really took the time to walk the site with us and lay out the things that were possible. That was a very good experience. I would say it's a great pool, beautiful product. For us it became the feature of our backyard so it really made our backyard a unique place for the family to spend time and to gather. I certainly recommend Anthony & Sylvan for the quality of pools and the product that they built.

We have a free form swimming Pool by Anthony & Sylvan. It's concrete and all chlorine. I particularly like its little waterfall feature. It's great. Anthony & Sylvan have all these different contractors come out and they were all very good to deal with and they all cleaned up afterwards. In other words you weren't dealing with one side of people. You're dealing with specialists and they all came out and they're all good so that was great.

I was looking for a good pool builder and I was referred to Anthony & Sylvan by a friend. I got a chlorine-type concrete pool installed. My favorite thing about the pool is that it’s cool, wet, fun... It has just got it all. It's got a sun deck which is enjoyable to lie out on and the hot tub. It's got some cool feature to it. Overall, I had an awesome experience with Anthony & Sylvan. Jeff from the team is a great guy. He worked hard to make sure that you're happy.

We heard about them from another company in Baltimore that had put in my sister’s pool. The company said they didn't do anything that small and gave me Anthony & Sylvan’s number. The sales guy, Tom, was awesome. He stayed in touch with me through the whole thing. Then there was a young man that came and was very personable and patient with me, as far as everything that needed to be learned being a new pool owner. We had them install a concrete pool which the salt system hasn't worked for the last 6 weeks now but they're working on it.

We received a phone call within hours of posting the review and communication was immediately improved. There were still some minor speed bumps but overall the experience was much better.

I've seen so much advertisement on TV and magazine about Anthony & Sylvan. I loved the pictures and I figured it would be a company that was stable and has been here a long time. I didn't want any just fly-by-night. I wanted the experienced one. I had the pool and the hot tub put in and it's wonderful. It's the concrete plaster pool - the ozone type. Clint ** was fantastic. He was the manager and the best help and the one that I would call for any kind of service that I needed. Actually everyone was pleasant and as helpful as they could be. It was the best service and I couldn't have asked for anything better.

Anthony & Sylvan originally put in the pool so they were the logical people to do the repair. So we had our pool renovated and what they did is replace the coping stone and the decorative tile at the top of the pool. Anthony & Sylvan were very straightforward and the work was done very nicely. It was very professionally done and a year later it's still in fine shape.

We saw the office building of Anthony & Sylvan next to the freeway. That’s why when we were gonna have a pool, we decided to go and talk to them. It was great doing business with them, and their people were friendly and accommodating. They put in our concrete swimming pool. I have several favorite pool features, but I especially like the waterfall in the summer and the spa in the cooler months.

We purchased a new pool from Anthony & Sylvan. They have all been really great to work with and I've referred them to several friends who have inquired. People see the pool and they automatically ask me who we used. We love the design and tile.

I had Anthony & Sylvan install a new concrete pool. The design consultant and the project manager were very professional and responsive. They were on time and on budget.

Anthony & Sylvan was recommended to us. They did a full swimming pool install - a custom salt pool with spa. My wife and I drew it from some ideas that we found in other pools in other countries. I have two ledges where you can swim out from the deep end onto one of that and the hot tub. The hot tub's location is in the center of the pool and we love that. The person who worked with us with the sales was amazing the entire way. The scheduler was helpful and mostly it was pretty quick. Our project manager was also very available as far as contacting and questions. I don't know the company who dug the pool but they were fantastic as well every step of the build. They were professional, communicative, available and forward-thinking.

A friend of mine who had an Anthony & Sylvan pool recommended them to me. I had them build me a new chlorine, concrete in-ground pool with a diving board. The salesman I dealt with was excellent. He answered all questions and if there were ever concerns, he came out and dealt with it personally. They were very receptive and responsive when I asked them questions. Overall, I had an excellent experience with them.

I used to work for Anthony & Sylvan Pools in 1980. I had our pool put up by them in 1990 and I recently had them renovate it. They put new coping, tile and plaster. Michelle with renovation was very helpful. It’s the same with Joe, the guy that who came out and took a look at the pool and checked out the work that they did. They were very, very nice. The experience was very gratifying. They were very professional the way they handled themselves and the work they did.

It's taking too long. I sign contract 4/7/2014, contractors leave a lot of mess, offering material that at the end they tell you that is not the one they offer you and I'm going to have to put extra money. The purpose of pool is to be a graduation party and the way it look, the pool is not going to be done until end of July.

I first heard about Anthony & Sylvan from an ad in one of the home magazines. They provided me a swimming pool. It's concrete. It's salt. The design is my favorite feature about my new pool. Overall great experience.

I got an Anthony & Sylvan pool, and they've done very well.

A friend of mine does recommended Anthony & Sylvan. I have them built a new gunite pool. They were very nice and very helpful. My problem with them is when I call them, nobody is able to return my call, but other than that everything was great. The people that did the construction, digging the hole in the ground were very nice and knowledgeable and did a great job. Same with the guys that did the steel work, they were in and out, and out before I even knew they were here hardly. I'd definitely recommend them.

I got a brand new pool from Anthony & Sylvan. I heard about them because our next door neighbors had their pool built by them. It's Pebble-Tec. My kids and I love it. I love the free-form shape to it and I love the color of the water. Our backyard was completely empty so it's a brand new pool. They did everything. Brian **, my designer, was the best. I recommended them to several of my friends. Experience with Anthony & Sylvan was very easy. Positive, exciting and overall just great.

I purchased a pool that was completed in November of last year. It was a nightmare from the beginning of ground breaking. Nobody spoke English, they left their trash in my backyard. Everyday they were there. I can't believe this is acceptable in Texas. And to top it off, they built a crap pool. Cracking, leaching (which their water test guy blamed on the water). How after two months of the pool being completed it's doing that already? And the pool deck is breaking to pieces which of course it's not covered under warranty. The response was we can't help when the ground moves, but yet the pool and surrounding area starts falling apart two months after the pool was built? I've been treated like an idiot by the warranty manager. Now I get no response at all. I have called and emailed repeatedly to the Anthony and Sylvan employees who are designated to my area but they won't respond, probably hoping I will go away.

Anthony & Sylvan has resolved our issues. I was contacted within 1 day and was impressed by the customer service I received. Thank you!

I would have to agree with the poor review from the customer in Drexel Hill, PA. We are very early in the process, but working with Anthony & Sylvan Pools has not been a stellar experience thus far. We were impressed with our sales person, but it has been a struggle since the hand-off. Lots of delays; lots of excuses. Unfortunately, the company is not proactive about providing updates unless you seek out answers. I am hoping things improve in the coming weeks.

We got a new chlorine, in-ground granite swimming pool from Anthony & Sylvan. So far we've had no problem except for one little minor thing pending. But they seem to be working on it and I assume it's been taken care of without any big issues. Overall, their people are very good. We're happy with it and have a pool to cool off whenever we need to.

I wanted to let you know that my issue with Anthony & Sylvan has been resolved. Customer Service rep Owen was wonderful to work with. He sent three different people to my home to inspect my pool & equipment to help me solve my problem. I am very pleased with the end result and if they offered more informative advise for free they would definitely save themselves in the long run. I was told by Owen they have a service or help line but I was unaware of it before.

Bad business! I don't have enough room to write everything that has gone wrong, but I will say they tell you what you want to hear in the beginning, make sure they have 95% of your money (have to pay that way as per contract), then they do nothing. And there is nothing you can do about but complain, and since no one calls you back, so this is what you have to resort to. Beyond frustrated with this company.

The sales representative was excellent, and the products were excellent. Anthony & Sylvan totally re-did our existing 15-year-old pool. Our contact was Sam ** and he was absolutely first-class. He spent many hours with us and he assured us that no decision would be made unless I actually saw that product installed in a customer's pool. He took me out at least three times to look at different people's pools with their permission, so I would be comfortable with what we were selecting. He followed up on everything, he was always on time, he's a gentleman, he did what we said, and we couldn't be more pleased with him. He's a great asset to your company.

They made a lot of promises about warranties and maintenance but when I asked for details, they were vague, so I did not buy.

Anthony & Sylvan did our pool installation. It was an in-ground pool. The installation was smooth and fast and easy. They said they'd start in November and finish the project by March, but they actually started in January and finished in March, so like two months to build it.

The worst decision of my life has been purchasing a pool from Anthony & Sylvan. Don't be fooled with their slick ads, this company will frustrate you beyond your limits with their lies and incompetence. Most of the time they blame everything on the weather and when they can't use that excuse they will blame others for their incompetence. Their communication is the worst I've ever seen or heard about. They don't return e-mail or phone calls specially when they are late. Once you sign a contract and they dig your backyard you have no choice or alternative but to put up with their never ending excuses and lies especially since you have to pay for everything much in advance.

Its terrific everything as they indicated it would with the time line, very efficient.

My issue with Anthony and Sylvan has been resolved to my satisfaction....I still highly recommend A&S for a quality built and beautiful pool!

I regret ever calling this company to get an estimate to renovate my pool. I only called them because Anthony Pools originally built my pool back in 1974. The pool renovation was suppose to begin during the second week of May and was only suppose to take 4 or 5 days. We are now at the end of the third week of June and very little of the work is done. Most frustrating is the lack of communication. I have called my renovation coordinator about a dozen times and have never had anyone answer the phone. I get a message that she is busy but if I leave a message, she will get back to me. The only problem is she never returns the calls and if you call customer relations, they answer the phone but do nothing more than take a message for you which again no one ever returns.

Anthony Sylvan has contacted me and has resolved this issue with an agreeable addendum to our contract.

We had Anthony & Sylvan build a pool for us in about 2005 in Fort Myers FL. The salesman made a very strong case that a "national" company would be a better choice and he was very positive about the experience. He was let go or left before they broke ground. The pool was built, tiles kept popping off, tiles were replaced multiple times. Cracks behind the tiles and lack of Cl2 residual have meant we have not been able to use it in several years. I strongly believe there are defects in the construction. We have had a couple of other pool people look at it and there seems to be consensus the problem is structural, possibly the bond beam was not properly installed. Anthony & Sylvan has been contacted several times, and if they respond at all it is to say it is not a problem or that it is typical. If severe cracks behind the tiles and the coping shearing off in this short period of time are typical, I would be very surprised. Expectations are low for a positive response but I felt it is important to note the experience.

My complaint is exactly the same as Todd of Newtown Square, PA. We signed our contract in January of 2013. Broke ground the first week of April 2014 with an 8-week schedule. We are now in week eleven (11) and not complete yet. We were assigned a project manager who has yet to visit the site or return an email or telephone call. There have been long lags between milestones. Seven to ten days will go by after one phase of construction is completed before we hear from a scheduler to arrange the next phase. No one answers their phone and it is rare to get a return call after leaving a message. I had heard this complaint about pool companies but it seemed A&S was different. They're not.

We signed our pool contract last October and had our Meet & Greet on March 11 where A&S laid out a rough 10 week schedule to complete our pool. We are now 13 weeks into the schedule and we still have 2 - 3 weeks to go before we can swim in our pool.

We have had our Anthony & Sylvan pool since 1970. Since then, we've used Anthony & Sylvan to service the pool. This has included a renovation of the pool, pool service, and using their retail store for pool chemicals and supplies.

Anthony & Sylvan built my swimming pool in 2006. I only buy my pool supplies at the Anthony & Sylvan Green Brook store because I know without a doubt that Mike always gives me the best service and is honest about any pool questions I have. He is courteous, professional, knowledgeable and reliable. Any time I have a problem, he comes through for me. Mike ** is the BEST!

I built my pool with Anthony & Sylvan and I've used their Green Brook pool supply store ever since. The excellent customer service has kept me coming back for the past 14 years. The store manager, Mike **, is great at what he does and is excellent to work with and trustworthy.

We built our pool with Anthony & Sylvan back in 2007. Now we get our pool supplies from their pool supply store. The customer service at this location in Green Brook is excellent! I love the way the staff greets me every time I visit. They provide service in a timely manner. Nothing but positive things to say.

We used Anthony & Sylvan to build our in-ground pool. We've also used them for our pool supplies. It's always a pleasure shopping at their retail store. All the employees are very helpful and have a full understanding of how pools work, what I need for chemicals, and they are honest and trustworthy.

We built our pool with A&S and we also use them for our pool service and supplies. Their staff is always helpful, they provide reliable service and great pool care instructions.

I built my pool with Anthony & Sylvan and I've been coming to the Freehold store for 10+ years now. No matter how bad I treat my pool, their staff always gets me back on the right track again!

We are the very first resident in our subdivision to have their own pool. We were promised the moon and star from Tim our sales rep and Marty our project coordinator. We did our part in getting HOA approval within a few days, and the permit was ready and we waiting with excuse after excuse of why our pool wasn't started. Then AS started the pool, and start the digging in April and now it's June 7 and still waiting on final grading and the pebble tech. I'm wondering how long this is going to take. We signed the contact in March 2014 and was told 4-6 weeks. Um I wonder what calendar they use because now we are on week 6 since the digging started the 3rd week of April. Marty is now gone, we were told Spencer would be taking care of us, now we are working with a Doug person. Really?

I have to tell you this whole pool installing process is way more difficult than anything I have ever experienced. But here is a follow up to my initial review on ConsumerAffairs.

We built our in-ground pool with Anthony & Sylvan years ago. At this point, we've used every service Anthony & Sylvan offers. Recently, we just renovated our pool. Today, we stopped by the Anthony & Sylvan pool supply store in Newark. The store manager was very knowledgeable and was very helpful with our initial chemical start-up after the renovation.

I built my pool with Anthony & Sylvan years ago. Since then, I've also hired them to provide a pool renovation. I stopped by their retail store in Newark today. It's nice to have an Anthony & Sylvan store close by! Service was very friendly and helpful.

I have had Anthony & Sylvan open and close my pool for years and Chuck has always been very knowledgeable, personable and very professional. He has always taken the time to answer my questions, explain the ins and outs, and I look forward to seeing him every year! He's become a friend. I would recommend Anthony & Sylvan to anyone! (:

We built our pool with Anthony & Sylvan, and now we use them for our pool service and supplies, too. They're always very helpful at the Newark retail store. We count on them to help us keep our pool going. ( :

We used Anthony & Sylvan for a pool renovation in 2009. I visited their retail in Severna Park today and the employees were extremely helpful today, as they always are when I come in. We always use Anthony & Sylvan for pool service needs because their expertise and knowledge.

I used Anthony & Sylvan for my pool construction and also for my pool supplies and pool service. Their service crews are always courteous and do a complete job, while taking the time to explain the process.

Anthony & Sylvan installed our pool in 2011 and the quality of workmanship is excellent. Since then, we have continued to have a positive experience working with Anthony & Sylvan professionals - from the retail store and water testing to their service technicians who open and close our pool each year. Anthony & Sylvan's reputation is well earned and we have nothing but positive things to say!

AS Pools hires subcontractors for the work. That way you can't sue them. They blame, blame, blame. They don't care. Once they get their money, they simply don't care. My pool had problems the day it was filled with water. I used their people, which are actually sub contractors to clean and maintain my pool and it was never fixed. I made several phone calls and visits to Anthony Sylvan. Nothing was ever replaced or repaired. They are Cons!

My pool has yet to be completed, but I felt the need to write a review. Several homeowners from my neighborhood all signed with Anthony & Sylvan to have pools done recently. All are done except for me. I was foolish enough to believe that selecting A&S contractors to do fence installation and patio work would make the process easier. I was also told by A&S that they do all the scheduling and coordination if I did so. That couldn't have been more wrong.

We used Anthony & Sylvan for our swimming pool construction. We also use them for pool service and supplies. Their service technicians are on time and do an excellent job cleaning the pool. They're efficient, answer my questions, and are very courteous and helpful.

Our pool was built over 20 years ago by Anthony & Sylvan. The pool was built a long time ago and lasted very well. It's a concrete pool, chlorine water. It was satisfactory. And they did work last summer, which is a total renovation of the inside of the pool. The experience was positive. It worked very nicely. They responded to what I needed. They advised me well. I would recommend Anthony & Sylvan. If somebody wanted a pool, I'd talk to them about it.

My wife and I made the mistake of choosing Anthony and Sylvan to install our custom-designed, in-ground pool in 2006. What promised to be a six week project turned into a 13 month nightmare. However, that's not the worst of it. In 2010, we noticed problems with the tile around our spa. When we called on Anthony and Sylvan, they eventually sent someone out who looked at it and suggested we, "buy a scraper and scrape off the white stuff." Over the past few years as the tile and concrete proceeded to break down, we continued to call upon Anthony and Sylvan with no luck. This year, we opened our pool to find several tiles gone, exposing the damaged concrete below. We also found a major crack in the hot tub, which broke off.

Choosing Anthony & Sylvan was the worst choice ever. It took almost a year to complete our pool project. We had multiple project managers due to turnover. There was no quality control which they touted during the sale. At every turn there was an issue that we had to fight to get resolved. Even when we identified an issue, some were never resolved and new issues are emerging which they point to contract and say no warranty even though there were issues identified during the installation. Every time they are out we deal with incompetence. I have never dealt with such a horrible company. Save yourself the stress and go with someone else.

Anthony & Sylvan installed our in-ground pool and now we use them for our pool care and supplies. They provide excellent, rapid, and friendly pool service. They do a great job going over all the details of servicing the pool and what to do over the next few days after the pool has been opened.

We built our pool with Anthony & Sylvan in 2003. I just stopped into their Doylestown pool supply store for the first visit of the season and I was so happy to see Troy's familiar face. He went above and beyond to resolve an issue I had with a heater. And Maggie, who was a new face, was very pleasant and efficient. I look forward to my weekly visits this summer! I always leave with a smile. ( :

I'm a long-time Anthony & Sylvan customer. Over the years, I've used them for my in-ground pool construction, for pool supplies, and for a renovation. I picked up some chemicals from their Doylestown store today and got my water tested. They provide great service!

We completed our pool at the end of the season last year and it was a nightmare trying to get it done. When we were finally finished, there were so many items that the sales representative did not tell us. It was clear, he was interested in coming in with a lower price only to hit us with additional costs after we could not say no as we had a hole in the ground. We thought this was all behind us only to open our pool three days ago to find an inch of sediment at the bottom. This was caused by incorrect grading which was to be corrected as we paid extra for bond beam. This was in addition to paying for additional steps and decking to further accommodate the grade. Our tech told us we cannot use the pool and worse, the sediment in the pool can damage the filter. Furthermore, nearly every panel of our concrete decking is cracked, including one across the entire length of the deck. After three days of trying, we cannot get anyone from A&S to contact us regarding our pool. This is extremely disturbing given our investment and the fact that it is unusable (and already falling apart) the first full year it is opened.

I called last February 2014 to book appointments for our pool opening and closing. Talked to Jennifer, Service Manager, and requested for morning appointments for May 12 and Oct 6, 2014. Samantha calls me up last Friday, May 9, and tells me they will come in the afternoon. Now I call them up and they tell me they will come between 7-9 pm. No professional courtesy whatsoever!

I have been calling the 800 number all morning because "There is not one to answer my call". Then the system hangs up on me. I have been on the build schedule for 3 months now... without my pool being finished. Very hard to get anyone to answer my calls or emails unless it is to say it's raining today so we can finish. Many more no rain days than rain days. Please help.

Anthony and Sylvan made our choice very easy. The sales rep spent five hours with us and really walked into every single detail in guiding us to make the right decisions for the pool. He did the basic design and an estimate, and we got a new concrete pool. I like its overall design and layout. It's chlorine, but we're switching to salt. They're very accommodating and very understanding of our wants and needs, and provided a product and services.

Anthony & Sylvan contacted me after seeing my review. They worked with me to resolve the drainage issue. They also gave me a reduced price for the caulking. As a result I am changing my review to reflect a more positive outcome.

Anthony & Sylvan built our gunite pool. They provided a good product and saved me money.

Having finally gotten the attention of someone who cared, I was pleased that Anthony Sylvan in Charlotte responded positively.So far they have corrected the grout problems between bricks on the coping and removed the foam spacer and applied something permanent called Mastic around the pool as promised. First Look handled most of the repairs and were excellent to work with.

Anthony and Sylvan installed an in ground concrete pool in our backyard about 3 years ago. Last summer, while pool was still inside the warranty period, we noticed an approximately 1 square foot area of rust on one of the pool walls. We immediately notified the company. They sent a rep out and he told us that there was insufficient plaster covering on the pool wall and the rebar was starting to rust. They suggested that we schedule a repair this spring, before we opened the pool for the spring. Although Anthony and Sylvan told us there would be no charge for the actual repair, they said that we would be responsible for refilling the pool.

Pool is 15 years old. Eight years ago the spa had a leak and tile falling off. After I made repeated calls to Anthony & Sylvan they finally came out and agreed it was structure and repaired our spa under warranty. Again we are having the same issue but now there is a crack in the spa, very noticeable where the tile has fallen off. Being told now that is not structure and they will not warranty, how can a crack and tile coming off not be part of the structure. Very disappointed in Anthony & Sylvan and would not recommend them mainly because the reason we went with Anthony was the great warranty and now it seems they have changed their policy.

Started planning our pool over a year ago with Anthony & Sylvan Pools. They seemed open to what we were seeking and willing to work with us. We provided detailed inputs on what we wanted to the sales person and he made drawings. Over the course of several months the design changed as some of the ideas the sales person presented could not be done. On more than one occasion it appeared he was not even listening to what we had said as the design changes went totally against what we requested. We finally reached the day when we were ready to start the building process and the site manager they sent us nearly turned around and went home because site was muddy. The site manager was only working with us temporarily while they looked for a new site manager to run our area and claimed to have years of experience.

A&S installed my original concrete pool 26 years ago and then renovated our pool 13 years ago (new coping and tile). Everything from the first call… to the promptness of the return calls… to the completeness of the quote… to the information I got with the quote… to the call scheduling… to the follow-up call scheduling… EVERYTHING! I can’t say enough to thank the guy!

The guy in the Anthony & Sylvan Pools in Nevada is number one. He follows through on everything. He makes sure everything is completed even though he has people that are doing that job on the site. He's honest and trustworthy as far as I know and I've built three pools with them over a period of a year and a half so I've got something to speak from. Obviously, he's their best salesman over there. It's like dealing with somebody that's upfront with you all the time. He's a great guy. I met him a year and a half ago. I was convinced I had to go with them the first pool and then of course after the things that he accomplished on the first one, there was no doubt on the two remaining ones we did this year.

We had a couple of people we knew that got the A&S pool and that’s how we heard about them. They put in a concrete pool for us. We got the hot tub with the waterfall overflow. My little likes the sun deck. As soon as I have a question or concern, they get right on getting me the answer. They were very professional, knowledgeable and stood behind their work.

Anthony & Sylvan remodeled our pool - new coping, tile, and plaster. We were very impressed with their work ethic. It took a little while getting them here but that is understandable considering the goofy water we’ve had this whole year. Everybody has just remarked about how beautiful the pool work that we enjoyed it thoroughly this summer. This is really an absolutely wonderful experience and the outcome was more than satisfactory!

I found Anthony & Sylvan through the internet. They installed a concrete mountain pond for us. Everyone that I interacted with was very polite, clever and seemed very knowledgeable. I told them what I wanted and pretty much got what I wanted. I’d definitely recommend them -- They were awesome!

We had a Sylvan pool. Then when we passed on Route 22, we saw Anthony & Sylvan. I said, “Oh, I wonder if that’s the same pool people.” And that’s when I called. They redid the plaster, tiling and coping, basically the whole pool. Interactions with the Anthony & Sylvan team was positive. They came on time and were very efficient. They finished in 4 days they said they would. Everything turned out well. We’re really pleased with them. Spectacular!

I used to work with Anthony & Sylvan years ago when I was a practicing landscape architect. I would refer them and they would refer me. I had them build a simple rectangle 15x30, concrete, chlorine pool. The biggest reason why I chose them is because they have a lifetime guarantee. They did what they said they were going to do and coordinated very nicely. It was a good experience but there could have been more coordination between subcontractors.

A friend of mine had a pool built. We saw their pool and they referred us to Anthony & Sylvan. We had a concrete one installed.

I had my pool installed by A&S 4 yrs ago. Since then, they had resurfaced and recoped it and replaced the pump. The people representing them and working for them have been very courteous, clean, nicely do what they’re asked to do and get it done. Everything goes well with them. When you have the pool, the main thing is don’t listen to the salespeople… Learn the pool 24/7 once you started.

I found Anthony & Sylvan online and chose them because of salesman that came out. I was very comfortable with the how it was presented and with the overall information. Something just felt right about going with them. They built a new in-ground pool with a deck and retaining wall. My favorite feature is the water sheer and overall aesthetic look of it.

I wanted to pick some of the ones that had been around for a long, long time because pool companies come and go here and there were three. Anthony & Sylvan was the one we liked. We believed the salesman and trusted him. He always kept his appointments and we were always able to get a hold of him when we needed to. The price was good. The work was absolutely terrific. Every subcontractor came on time. We had no problems at all. Everything was done right and very, very quickly too.

We have a beautiful new free form pool and a spa connected to it installed by Anthony & Sylvan. I was doing a search in the area of the highest rated pool company and contacted four different companies and they were the only one that called me back. We had a lot of concrete so they had to remove the concrete decking and they re-concreted and pool decked. There was a lot of input from us. They left it up to us what we wanted to do so we have a lounging deck in the pool and we picked the tile and everything so it matches our landscaping perfectly.

Anthony and Sylvan Pools exceeded our expectations. The work was completed on time (we understand that is rare with pool builders) and they communicated with us throughout the entire process. They were very thorough and we knew just what to expect. A few small issues came up and they were corrected immediately. Don ** was our design/sales consultant and he was very patient with us during the design phase. He came up with great ideas, even pointing out that we could keep a tree we thought we would have to lose. The finished product actually looked like the computer model. They suggested an outdoor fireplace builder, and we were very happy with that referral - that work came out great as well. Don was very funny and easy to deal with. Having your yard turned into a construction site for 7 weeks is not fun, but they made it as tolerable as possible. Our pool is beautiful! I would highly recommend Anthony and Sylvan Pools.

There was a neighbor on the block that recommended the pool that he got from Anthony & Sylvan. So we ordered from them and had them put in a concrete pool with chlorine system. Our pool looks pretty and I like the tile on it. It’s pretty good! We had no issues from beginning to end… Everything was pretty much on target like they had told us. The project manager, Harold, was great. He was very informative and I felt like he knew what he was doing - I felt comfortable with him. It was a good experience with Anthony & Sylvan and I would also recommend them to a friend.

We have two neighbors who had put a pool in previous to ours and that’s how we heard about Anthony & Sylvan. The young man who sold this and designed the pool was Kim. He was absolutely phenomenal. He is one of the main reasons we even went with Anthony & Sylvan because we really like the way he was very professional. He followed up very quickly and didn’t leave you out there for 3 or 4 days waiting for a call back.

After posting my original review, I was contacted by Owen from Anthony & Sylvan. After his contact, we really got things going to finish up our pool, and resolve the issues I mentioned in the original review. Owen was key to keeping communication going so that my husband and I knew what was happening and when. He was a liaison between the local PM and us, and followed up to make sure things were kept on schedule. After our gas line was placed we had to wait 3 weeks or so for an upgraded meter. In that timeframe, our landscaper accidentally hit a line that ended up being the wiring for the pool light. Owen and Anthony & Sylvan were willing to help us (and our landscaper) get the light replaced at less cost than we originally paid for the light. We were able to use our hot tub last night, and it was nothing short of WONDERFUL! In the end, although the road was bumpy sometimes, the pool turned out beautifully. I’d like to update our star rating to 4 stars. Thank you for the opportunity to update our review.

Anthony & Sylvan built a new concrete pool for me. The inside is blue, like a mass of blue water… It’s like I’m in the ocean. The team was very courteous and polite. Even the people that did the work were very polite. They’re great people. They’ve impressed me!

I had a Sylvan pool installed 30 years ago then needed to have it refinished. I looked up Sylvan and it’s now Anthony & Sylvan and that’s how I found out about the company. They refinished the entire pool... total remodeling. First off, we chose Anthony & Sylvan for a bunch of reasons, not just because it was a Sylvan pool. We got quotes and saw different salesmen from various pool companies in the Tristate area. Then Anthony & Sylvan sent out a sales rep, David **. He was the very best, most knowledgeable sales rep that my husband and I have ever run into! Every question we asked, he had an answer for. He wasn’t pushy and was so professional.

A&S corporate (Owen) contacted me the day after I posted this review. The individual I spoke with was very professional. He asked me to send a picture of the broken part and he would identify it for me. I did, and he did. All was handled very quickly and satisfactorily. They even offered (which I took them up on) to send me a couple of the parts. Very happy with the corporate response.

I think I may have just found out about Anthony and Sylvan online. Honestly, it was probably the guy that came out to sell us our pool that made us choose them, first of all. And I could tell he’s a very standup guy and I could tell by his character and all that he took very seriously what he did and he stood behind it. We were discussing warranties and maintenance, things like that, and the guarantees that were offered if we went with them. That was a big selling point, the fact that so many things were guaranteed and guaranteed for the life of the pool. It was a new install, a concrete freeform pool using chlorine. We have a waterfall. I love it!

A&S put in a granite pool for me. I like the finish. I love the pool. They provided just the installation and I take care of it myself. The project manager, Pam **, was fantastic, always reachable, returned phone calls instantly, and was just always just a phone call away if I had a question, an issue, or anything. Overall, I would probably say they’re a 4 and that’s only because the sales process was a little shoddy. I wasn’t really happy with the salesperson that I dealt with. It was very rushed, not thorough, that kind of thing. But other than that, the whole process after that was fantastic, very detail oriented, customer service oriented. Everything else was perfect.

I first heard about Anthony & Sylvan online. I had gotten quotes from three different companies and I thought their warranty information and price are the best. It was a new installation, an in-ground pool. It is granite and uses chlorine. The size of the pool is my favorite feature. Everybody was just so wonderful. My design guy was super and he gave us a pool that we really do like. My project manager was very good, very helpful. And all the contractors were here when they should have been. They did a great job and the cleanup was super. It was a very positive pool-building experience! If I bought another property, I would use them again.

I found Anthony & Sylvan online but their name was familiar. I’ve gotten kind of a local quote as well, and they were pretty similar, but I just felt comfortable going with a bigger name, and Tom was the main reason. The salesman made me feel very comfortable. And he did a lot of work putting together a quote. They built me a new pool in the deck. It’s a brand new in-ground pool with a spa. Well, the uniqueness of the situation was the fact that I was in California at the time. We were moving here to Texas. And so I wasn’t on site for a lot of the building of the pool and that made me very nervous. But Tom, the rep that handled it, walked me through the whole process and they made a very scary situation of not being here while they were building a pool very easy by communicating. I would say it was fantastic customer service!

I had a friend that used the Anthony & Sylvan about 5 or 6 yrs ago to get her pool installed and I just like the design. They did a brand new installation for us, a concrete, chlorine pool. My favorite feature about our new pool is the hot tub. I also got a sheer waterfall and that’s pretty much it. I got a two tone pool deck. The only unsatisfactory thing about that is the color. I wasn’t real fond of the color.

I would never recommend Anthony & Sylvan Pools. I guess because we don't live in a large metropolitan area, they couldn't fit us into their busy schedule. Then when our friends decided to build a pool from Anthony and Sylvan, they were almost completed before us. After numerous calls to customer service, we finally got put on the same schedule and the pool was completed. However,we had numerous problems and trying to get someone out for repairs was a nightmare. We also purchased a salt water pool, only to learn the salt causes the flagstone around our pool to deteriorate.

Anthony & Sylvan put our pool in many, many years ago. That’s why we chose them again. This time, they resurfaced our pool, replastered it. My husband was actually the one that was interacting with them, not me. But it was all very positive. They were very responsive. We had to change the date for the original work because we were not available. They were more than willing to change the date and everything worked out pretty well. The workers that they provided were very hardworking, very knowledgeable, and very professional.

I heard of Anthony & Sylvan through a friend. They are a reliable company so I went with them. I had a new installation done. I like the construction and the look of the pool. It was a very pleasant experience.

They put my pool in 20 years ago, and I had it refurbished by them this year. I chose them because of their reputation. It’s a concrete pool. We had everything redone - the decking, the coping stones, the tiles… complete renovation of the pool.

We had a granite pool installed by Anthony back in 1986. And our neighbor across the street had some work done on her pool. My wife said, “Who did it?” They said, “Anthony.” My neighbor across the street is just very thorough with getting estimates and costs and all that stuff. When we called the company, a salesman came over. We liked what we heard. And they are familiar with the construction that I wanted. So I chose Anthony because I had already used them in the past and my neighbor had a very good experience. They renovated the pool. It’s a granite pool so they had to remove the coping, the tiles, plaster. They put in the steel pipes and the concrete. It’s a brand new pool.

Our pool was built over 20 years ago by Anthony & Sylvan. The pool was built a long time ago and lasted very well. It’s a concrete pool, chlorine water. It was satisfactory. And they did work last summer, which is a total renovation of the inside of the pool. The experience was positive. It worked very nicely. They responded to what I needed. They advised me well. I would recommend Anthony & Sylvan. If somebody wanted a pool, I’d talk to them about it.

After sharing my review, I was contacted by Owen from Anthony & Sylvan. He helped me to coordinate some of the non-Anthony & Sylvan contractors that I hired for other Hurricane Sandy repairs. With his help, we were able to streamline the process and get the pool renovation completed to my satisfaction.

Construction did not start as stated. Many delays due to bad weather, however, when we had nice, warm days, no one came to work. Project Manager didn't show up after each segment of the construction to check on the workmanship. Poor communication between Project Manager and sub-contractors. Poor workmanship on tile (exposed a cut end of tile showing the white cut end instead of the blue finished end) and coping (many pavers were pitted and were to be replaced, however, they replaced the pitted pavers with other pitted pavers). Try to get a hold of anyone from Anthony Sylvan on a weekend.... GOOD LUCK! Would never recommend Anthony & Sylvan to anyone interested in having a pool built.

We wrote our first check on June 20th. We were told our project would be done in 6 to 8 weeks. We are now at 3 months, the work isn't done and I find out today that permits were never pulled for half of the project. They are the most unorganized company that I have ever worked with. The project manager didn't step foot on my property between the first week in July and the first week in September. I am beginning to question if the pool will be done to swim in before summer of 2014.

A&S were wonderful to deal with while installing our swimming pool. The communication from their back office was fantastic. They kept the project moving along and also completed the pool earlier than was anticipated. John **, our Project Manager, was very hands on and very responsive to our email questions. I would highly recommend Anthony & Sylvan Pools.

Mark ** and Richardo ** in Chantilly are outstanding in servicing customers. Craig and Kevin are also great in helping with our pool service. They really assist the customer and, when in doubt, they ask senior staff for answers. The entire staff does a great and professional job. Keep up the great work!

Anthony & Sylvan built a pool for me 25 years ago. There’s not a lot of someone else around and we’ve had the pool for that long and I didn’t have any reason not to call them again so I had them do the renovation. They re-plastered the pool and re-tiled the pool. The renovation was very good. The team at Anthony & Sylvan was professional and knowledgeable.

I am totally disappointed with this experience and have given up on ever enjoying my pool. As I told Eric, my salesperson, I had been diagnosed with breast cancer for the second time in 2 years. I would be undergoing major surgery (think Angelina Jolie) and an arduous recovery afterwards. Having an inground pool was a lifelong dream and it was really now or never. I specifically asked if this appeared to be a yard which would be conducive to a smooth process and was all the work subbed out. I was told that that the project manager would handle it all and NOT ALL the work was subbed out.

Anthony and Sylvan Pools built my swimming pool over twenty five years ago and I have relied on them for all the years since. I absolutely rely on them to keep my water in good balance and I get all my chemicals from their retail store. Thank for the computerized water testing!

It was basically through our friend on how we heard about the company. His pool was built by Anthony and Sylvan, and then he had some renovation work done also later. We had the coping and the tile replaced. The guy that came in helped us choose the tile and so forth. The salesman was basically fine, very helpful. At that point, I knew that what I wanted was that replaced but he helped us go through the procedure and choose. I like the tile that I chose.

This is a pool refurbishing. My husband oversaw the whole project. He just likes the way Sylvan sets up their system. You get the salesman that comes in. He came in and told us what he was going to do and we had had two other estimates after him and they didn’t even come close to the way he was going to do it. And then he says, “Okay, this is how it’s going to go.” It was very directly told to us. “You’re going to pay this and they’re going to come and do this. They’re going to do this and you’re going to do this and someone’s going to call you before each project is started.” And that’s exactly how it went. I would call every now and then because we had a lot of rains which they can’t help.

I had my pool built about 7 years ago. When my pool was 1st complete (1st week) I noticed a slight stain at the bottom, I was told it was nothing and by the end of the summer it will disappear - it didn't. The following year when I opened my pool the stain was very noticeable, we reached out to A&S and they sent a service crew over. When they arrived, they told us they would have to drain the pool and acid wash the entire surface - this would leave the surface rough and sharp to the point where we would cut our feet. We opted to leave the stain alone, as opposed to cutting our feet. Each and every year the stain gets worse. In addition every year some tiles have come off.

We have had the poorest customer service with Anthony & Sylvan. The beginning of the project was okay. Unfortunately, they promised a turnkey operation and we have had to call them to understand when the next phase of the project would be started. Then there was an elevation change and the hardscaper wanted a lot more money to do the paving around the pool. After 4 weeks of inactivity, there was finally a resolution - not that we didn't have to pay something towards their mistake. Now the hardscaper is part-way through the project and HE isn't showing up. On top of that, the Project Manager from Anthony & Sylvan is not engaged at all in following where the project is and what is being done. We are not even allowed to have his cell phone number. To contact our "project manager" we have to call the office and leave a message (he's never in the office). What kind of operation is this?

anthony sylvan contacted me, sent out a inspector & offered a acceptable solution.

Anthony & Sylvan has the best after-the-sale people in their stores. They are always helpful and smiling! We've had our Anthony & Sylvan swimming pools for over 12 years and we would never use anything but Anthony & Sylvan pool products. They do all our swimming pool openings, closings and service. Their Lititz, PA store staff is WONDERFUL!

We've had our pool for two years and I was determined to live with the shortcomings. I voiced my feeling to A&S in writing but never received any form of response. As my children and their friends get older (and larger), the issue has come to the forefront. Our pool was dug MUCH too shallow. I'm mending busted lips and cuts on a routine basis. Aft full volume, the water does not come above my belt-line in 60% of the length.

We have been waiting 2 months for A&S Pools to resolve their mistake. They managed to totally botch the installation of one of their most high-end features. The installation was not properly executed by their contractors. The contractors do not communicate with the other contractors working on your pool. They do not work for A&S. Supposedly using A&S design and plans, they have managed to ruin our plans to complete the installation on time. We have spoken with local project managers, and regional managers (who seemed genuinely concerned) but who have not been able to help expedite a resolution to our pool woes. Communication with them is difficult and the project managers do not follow up with us. This has not been a good experience at all. Although all of the other work done on the pool was done well and the pool is beautiful. The most important feature to us cost just under $3K and we are still waiting. Pool is paid in full, but we have not gotten the pool we paid for yet. If you contract with them, be sure to ask for good project manager. One that pays attention to the details of your design and one who communicate with you on the status of your installation. As a paying customer, A&S pools should have more regard for customers after the sale.

From start to finish, we were very satisfied with our pool remodel. When we bought our house five years ago the pool clearly need some TLC. By our second year here, we had tiles coming off and the coping was crumbling. The rep came out and told me exactly what would happen, had me pick my options and stayed in touch throughout the remodel.

Anthony and Sylvan recently built our swimming pool. Everyone that we worked with was wonderful, and everyone did exactly what they said they would do when they said they would do it, which is rare with construction of any kind today. I do have to single out Jerry **; he was amazing from start to finish. Any time I called, he picked up his phone, he answered every dumb question I had and never seemed put out. He would even stop by if I called him with questions just to check and make sure everything was perfect. I was blown away by the entire experience that Anthony and Sylvan provided; there wasn't one phase of the project that wasn't perfect. They blew away all of my expectations. They even had me swimming two weeks earlier than promised.

In choosing a pool company to build out pool, we spoke with several different companies and they all had the same basic plan. However when we worked with AS they came up with a very unique 3 dimensional design which set them apart from the rest. In addition once the pool was built the start up company they use is over the top best customer service we could ever ask for. Any warranty issues that have come up are taken care of immediately without exception.

Anthony Sylvan renovated our 50-year-old in-ground pool. Their employees are first rate. Every step of the way they communicated with us, told us what to expect, and then delivered. They showed up on time, left the property clean, and gave us a beautiful, like-new pool. I'd recommend them without reservation.

Never ever, never ever buy a pool from Anthony Sylvan Pool Company. It should be listed as Anthony Sylvan Clown Show. They have all these people running around, all independent contractors that only know their job or part of all the steps needed to be completed. The problem is they are not employees of Anthony Sylvan, but independents. They do not talk with or plan out the hand off from one step to the next. No one checks or cares if the last guy did his job right or finished it at all. Each contractor just shows up and starts what he knows ready to not. Now I married a Mexican. You can't say I do not like Mexicans as a people. I married one. But my God, if you are working a job, someone on the job needs to be able to talk to the home owner. However, you know how this all works and it is unfair to those worker too. Some rich white guy charges a lot of money to do the work and then hires low wage people who really do not care.

When my wife told me she wanted a pool installed in conjunction with our new home construction, I fought her tooth and nail. I had heard horror stories from friends and read many reviews online about Anthony & Sylvan, as well as every other pool company I could find. I was scared.

I bought an Anthony Pool a number of years ago; pool size is 640 square feet. We bought this pool from Anthony for several reasons but the major reason was warranty and "We service what we sell". Well, after a few years, I needed to replace the filters in the filter system and was informed that it was discontinued because it was a "hazard". So I had to find it elsewhere with no help from Anthony. Then, just recently, I developed a leak in the lines and called for a repair. They gave me to another contractor for leak detection and said, "We do not do underground work," forcing me to look elsewhere. I am also getting prepared to have the pool re-plastered for a total cost of over $6,000.00 for which Anthony will lose out on. I asked the people at the local store for the Home office number and the name of the President and was refused. After doing research, I found out that they are HQ'd in Ohio. I have called and have not had a response as of yet from them. So for a company that takes pride in what they sell, they do not want to service it.

Pre-planning installation was well done. Tim, the designer, and Greg, the project manager, laid out the plan and each detail of the installation. Everyone was extremely professional and accessible. We were allowed some changes during the installation process. The crews worked very hard on site, even with the rain (Jan-Feb). The post installation has gone very well. Start up was easy and maintenance is simply only 30 minutes a week. Just sorry I waited so long to install a pool! Anthony Sylvan did an outstanding job. I HIGHLY recommend this company!

Excellent job from sales through construction. A few punch items took some time to get done, but it was nothing major. Would definitely use them a 4th time!!

Our family decided to invest in a pool. We saved for years to afford an Anthony Sylvan pool because we believed they were the best. The cost was 20% more than other companies quoted but we believed you get what you pay for, so we spent the extra money for an AS pool. Several problems, the pool that they are building isn't the pool that was discussed with our sales agent. When we expressed concern, our sales agent never called or emailed us back. So we weren't waiting until mid summer for the pool to be finished. We gave up the fight and decided to just deal with the pool as is. Then one contractor after the next came to my home and each one demanded extra money for services that I think should be included when you buy a $40k+ pool. Two weeks ago, someone from AS called to let us know that we must buy a safety cover which will cost $5k. Are you kidding me? You call me 3/4 of the way through the project and tell me that I must find another $5,000. Why wasn't this communicated before now?

Extremely unprofessional, they just hire subcontractors with minimum supervision. Our pool is 1 1/2 inches off-level. From the beginning, the pool was extremely dirty, many of the patio's concrete was poured into the pool. I believe they used a small filtration on our pool. They do not return calls on time, and always miss showing up on the promised schedule, even for small items.

I called the toll free number and left a message telling A&S that I had TWO broken heaters. No one returned my call. After over a week, I emailed them and got a return email from Evan. After several days of back and forth emails, he claims that I have to call the pool heater manufacturer and have them repair it. It's out of warranty now and was installed by Anthony & Sylvan in the first place, but they refuse to repair it. I notice that they have very few locations left and service apparently doesn't exist any longer either.

We have had nothing but a positive experience building our pool with Anthony and Sylvan. All stages of this project went smoothly, beginning with our salesman that helped design a pool perfect for our family, the scheduler who always kept us informed of our schedule (rain or shine we knew if someone would be in our backyard) to our project manager who was always detail oriented and ready to answer any questions. All of their crews worked cleanly and respectfully. We have also had only positive experiences with their retail store in Doylestown. Thank you to Anthony and Sylvan for creating a beautiful backyard for our family and a place where many memories will be made.

We purchased our home in 2005, which included a 1-year old Anthony and Sylvan pool. It was winter when we inspected the house, so we did not realize that many tiles had fallen off until we opened our pool in the spring of 2006. I called for two years before anyone got back to me. Repairs were made, which I was grateful for, but the following year when we opened our pool, the tiles again had fallen off (approx 30). We have a professional pool service company come each year and open and close our pool. We follow the guidelines regarding water level, etc and are very dissatisfied with the quality of this pool. The original owners spent approximately $40,000 on this pool and it was factored into the cost of our house. I've called several times last season and again this season and have not had a response. I have always heard great things about Anthony and Sylvan and just wish they would stand behind their product.

I had multiple return calls from Sylvan, I have been put in touch with their warranty department and I now feel that they care and are listening. Someone from the warranty department is going to come out and access my pool. Thank you for making me feel that you are taking ownership in a problem and are helping to provide a solution.

Anthony Sylvan has contacted us just 3 hours after this post. That says a lot about both Sylvan and the effectiveness of Consumer Reviews. Thank you Sylvan for the quick response as we look forward to enjoying the pool this summer.