
Anthony & Sylvan Pools Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Anthony & Sylvan Pools
Anthony & Sylvan Pools is a premier builder of inground concrete and fiberglass swimming pools. Since 1946, we have designed and installed more than 370,000 pools for home owners all across the nation. Our pools are easy to maintain and built for life. With additions such as vanishing edges, raised spas and rock waterfalls your pool is an oasis in your backyard.
Visit anthonysylvan.com- Accessibility and safety features
- Complete customization available
- Lifetime warranty available
- Retail stores not widely available
Anthony & Sylvan Pools Reviews
Filter by Rating
- (1,388)
- (255)
- (85)
- (49)
- (124)
Popular Mentions
- 4,977,043 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,977,043 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 27, 2016
I've wanted a pool for a very long time which is since high school. I got a free form pool with a spa from Anthony & Sylvan. Their team was very responsive to my requests for information. They kept me up to date as far as what was gonna be taking place and the time. I was very well informed of everything that was going on around the design in the section of the pool. It looks awesome and really, really good in the backyard. It's got a lot of good character to it and I like the color that I went with and all the designs around it. I look forward to be able to relax and enjoy it.
Reviewed Sept. 27, 2016
We got a free form pool from Anthony & Sylvan. Our project manager went to Puerto Rico for two weeks, so he screwed us up but other than that, the team was very friendly. With our new pool, I look forward to swimming, relaxing, and having somewhere to cool off. I like jumping in it, and I also like the basketball hoop and the waterfall. I'd recommend Anthony & Sylvan. For people who want a pool, they're as good as it gets.
Reviewed Sept. 25, 2016
Anthony & Sylvan was recommended by one of the contractors who was working on our home. I called various other pool installers but most didn't show up, and if they did, there was really no follow-through. The pool has a spa and is more geometric than free form. But it does have a few jutted out places. We like that it has the sundeck. It has chairs on it, which we like for the visual effect. It heats up very nicely in a very short amount of time, and easy to clean. It's a very eye-appealing design. Everybody comments on how much they like it when they come over. It's easy to get in and out of. We got the pool for exercise. My husband is disabled and it's really helped him with his range of motion. So, it's something that we're hoping that we can use a lot. And because it is heated, we can use it more than just a few months out of the year.
The project manager was fantastic. He let us know every step of the way what we can expect as far as the workers that were there. He inspected after every step of the project. He was here almost every day taking the picture and would send us the picture and the report of actually what went on during the construction. He was very good at identifying if there was any type of little problem so that it was fixed right away. And he kept us in constant contact.
He would let us know exactly if something was going to be fixed and how long it would take, who was going to fix it and how long we could expect them to be there, how long the project was gonna take, and who was next in line for the next step of the pool construction. If there's anything that we needed to do, he made sure that we understood our parts such as watering down the concrete or brushing down the plaster. We were impressed that he just didn't leave us to hang and dry when we were done. He followed through and made sure that we were satisfied. He called one, two and three weeks later just to make sure that everything was going okay. And if we had any problems, he got in touch right away with the pool maintenance company in order to solve the problem that we were having.
Reviewed Sept. 19, 2016
Anthony & Sylvan is well-known in the area, and I know people who had pools put in by them. We got a free-form pool and I like the look of it. I also like the cleanliness of it and the easiness of handling the chemicals and the maintenance stuff. Project manager was very good, contacted him several times and he got back to me right away. The schedulers were also very good and on top of it. They scheduled things out quickly and on time. And the people who were supposed to do the work showed up on time when they were supposed to.
Reviewed Sept. 17, 2016
Our pool is a 20-year-old pool built by Anthony & Sylvan. We had it renovated and it was during a very rainy season so they had to postpone it but they finally came and everything's okay. Now, the pool is easier to clean. There was just one issue with a broken light in the pool that they damaged so I brought it to their attention.
Reviewed Sept. 17, 2016
My swimming pool was built 30 years ago by Anthony & Sylvan. I had my Gunite pool remodeled and they re-plastered the entire pool. The renovation design consultant, Don, is very courteous. He walked around the property, took his measurements and gave me an estimate. He was very quick to respond on email. We've corresponded three times before contracted, and obviously sent me all the information I needed and helped me out through the process. I was pleased. Maurice, the scheduling coordinator, was fantastic. She always got back to me on the same day. She set a schedule and they stuck to it. I was very pleased with the communication too. The replaster, was very clean and smooth. It looks great. Prior to having it replastered, it looked like a 30-year-old pool. Now it looks like new. I'm pretty happy.
Reviewed Sept. 11, 2016
My wife and I were shopping for a home and we're actually looking primarily for homes with pools. But we really liked the home we found and it didn't have a pool. We've wanted one for two to three years and neighbors from where we were moving from had an Anthony & Sylvan pool and seemed happy with it. We also got quotes from more than one company and we liked Anthony & Sylvan's best. We got a free-form pool and it's one of the standard shapes that they offer. I like the time that my wife, daughter and I have to spend in it.
The project manager was amazing. Any time I had a question for him, I normally would email him which was my easiest way for contact. And he would either email me back or, if he was on the road, he would be calling me back within half an hour most of the time if not sooner. I had a couple issues with the scheduling and the office staff and our project manager was the one that resolved all those issues. The project manager saved the project for me and was what drove me to give good feedback. So I would recommend them with a caveat.
Reviewed Sept. 11, 2016
Anthony & Sylvan has been around for a long time. It was awesome with their project manager. I got a really good vibe talking to him. He would come by and check if something wasn’t right and there really weren't that many. I felt that my bar stools were too low and once I showed him that, he measured them and they're in a perfect height now. He listened to all of my concerns.
Our pool is free-form with a waterfall. We've finished the landscaping around it. The experience was a little slow at the beginning but it wasn't their fault because it rained. We love everything about the pool. We have not one complaint. I look forward to getting home after a hard day’s work and being able to jump in. It's so hot here in Texas and the pool feels good and relaxing.
Reviewed Sept. 11, 2016
After contacting friends and people I knew that had build pools, I decided to go with Anthony & Sylvan. Everybody there was very helpful. They always emailed or called me whenever we had to do the scheduling. The scheduler was always clear and precise on what was going to happen, like what we'd have to do or whatever was going to be done that time. Also, my project manager was super helpful in every step of the process. He always did whatever I requested, so I was extremely satisfied with the final result. I just had a baby and my husband was working long hours, and the plaster needed everyday brushing for two weeks. He helped a lot with the brushing and we very much appreciated it.
We started the excavation of the pool last year in October, and had the pool started in March this year. We don’t have a lot of space, but the way our Anthony & Sylvan pool was designed, it was a really great way to use the space. I also like that it has the raised beam because we have some elevations. We used the elevation of my lot to build this special high raised beam on one of the sides on the deepest part of the pool. And we put two sheer descents there. The cascades are beautiful and I like the tile work that was done.
It's a beautiful pool. It's the best investment so far and it has made our lives better. Before, we were inside a lot because of the heat. Now we spend every afternoon in it the whole summer. We've only been gone for two weeks the whole summer, and it's been great for the kids. They're learning to swim by themselves by being in the pool. We can forget about having to make plans and enjoying our Anthony & Sylvan pool every day.
Reviewed Sept. 11, 2016
When we first started off with Anthony & Sylvan, it was the very rainy season of the year. I had some permit delays but during that time, they did their best to try to work so the project was gonna be done on Memorial Day weekend. At first, we got June and it ended up not getting done until July 4th, weekend. I did not get the spa but it's an inground gunite swimming pool. We also have a waterfall on it with a raised platform, so we can jump off of it like a diving board. It has an eight foot deep end and then a three and half foot shallow end. We mostly enjoy it for the summertime and the family together. I gather all my close relatives from Ohio. And it's for kids to play in during family time, especially for the whole summer.
Reviewed Sept. 11, 2016
I did some research online and found that Anthony & Sylvan had a lot of satisfied clients and customers. Our pool is free-form and has a tanning ledge, a diving rock, a waterfall and then stones and pebbles around it. We did black Pebble Tec and we really like that. We also like the earthy feel of it with the stone and the waterfall. Their rep would call before they come out to do work. They would say that today or tomorrow the granite team would come out. And they would schedule everything ahead of time, so we knew exactly what was happening and when people were coming. Also, there was a different crew for different things. The pool is done, so instead of coming home from work and watching TV, we just go out and hang out by the pool.
Reviewed Sept. 11, 2016
When I was a kid, we had an Anthony & Sylvan pool. And then a guy that worked with me bought one three years ago. My pool is a free-form pool about eight and a half feet deep. It has a spa, a sun deck and about 850 square feet. It's really nice and very refreshing for the summer. Also, the spa’s real nice on cooler nights. I heat it up and just sit in there. There was a problem with the plumber that came out, but other than that, everything went smoothly.
Reviewed Sept. 7, 2016
My first experience with Anthony & Sylvan was horrible. The first gentleman that contacted me said it would take approximately eight weeks and it was an easy thing. I was not happy with him. I kept on contacting him and I got very few emails from him. I was getting desperate. When I found out that he had not requested the permits, I contacted Anthony & Sylvan and they fixed that immediately. Anthony & Sylvan knows exactly that the first contact was not good. They need to do something about communication because families have all their hopes and dreams and when there's no communication and people find out that things aren't happening, it really hurts.
They gave me a project manager who was amazing. From there on, everything went absolutely smoothly and all my dreams came true. We are a very happy family and all our neighbors are very happy too because they come and use the pool as well. We enjoy it with the family and it reminds me of my mother. The job was done fantastically, but it all started when Anthony & Sylvan assigned the right project manager.
Updated review: Sept. 14, 2016
We are currently working together to resolve these issues.
Original Review: Sept. 6, 2016
I am writing this review because quite frankly I have been left no choice after several months of broken promises. We signed our contract with Anthony and Sylvan in April 2016. Our pool is still not 100% complete. Swimmable Yes. We were able to swim August 17, 2016. I'll remind you again, we signed in April! So after months of construction (which is about how long it takes to build a new construction home) we are still struggling with Anthony and Sylvan. We reached out to corporate office with the hopes of things getting repaired and smoothed out. Unfortunately, the last straw was when the corporate customer relations manager threatened my husband with the warranty taking effect. We have asked for the information of the higher authority and he refuses to give it to us.
Our pool seems to have a slow leak, the spa water drains completely out. We have yet to receive our fire bowls, fire pit and the app that we paid extra for. Our remote does not work properly. So each time we need a feature on we have to walk over to our equipment. So we basically paid for a remote and app we are unable to use. I am so disappointed and have had more stress dealing with this company than I have ever had in my entire life. Did I mention I sent not one, but two customers their way, before all the disappointments? There will definitely not be a next time! I urge you to do your research before planning to build a pool with this company! We made a huge mistake that we will most likely have to deal with for years to come.
Thank you very much for bringing these concerns to our attention, Nicole. We have located your account and will be contacting you shortly to better understand your concerns and to try to find a positive resolution.
Reviewed Sept. 4, 2016
We went online and looked at all the local pool companies and interviewed about five different ones. As I researched more and looked at Better Business Bureau and anywhere I could find information online, everything pointed to Anthony & Sylvan as a reputable company. Their salesperson was very helpful and we chose them. We were having a lot of rain. But when the process started and the first crew came in and dug up the hole, everything went really fast. Every week, I had somebody there doing a major portion of it. It didn’t take long at all. There was some hiccup initially because we kept changing our minds with the size and shape, and they were very receptive. The gentleman kept coming back and we were doing it in the yard with the flag, so that was very helpful as well.
We have a granite free-form pool. We wanted something that would enhance our home and was nice to look at, not just something that the kids would get wet in and use during summer. It was supposed to be aesthetically pleasing and functional, and truly Anthony & Sylvan has delivered. Every single person that has been to my house is astonished by how nice it looks. My favorite thing is that it is a saltwater pool and low maintenance. I am grateful for where the location of it is within the backyard and the color we chose for the white stuff at the bottom of it. We chose a color that truly gives that aqua blue color.
Our kids are exactly at the right age, and we wanted them to have a pool as they were growing up. I grew up with a pool and have very fond memories of growing up with one, so I wanted to make sure my kids had the same opportunity as they grew up. I've told Anthony & Sylvan that If anybody in the local vicinity wants to see what their final product looks like, they’re welcome to bring them over and show them the pool. The experience can be really daunting to figure out who they really want to go with and what size, gaps and color. It’s hard to put it together and my pool may assist them.
Reviewed Sept. 4, 2016
We had a few friends that had pools in their yard for up to 20 years and they used Anthony & Sylvan back then. One of the newer customers also had a pool put in and they were very satisfied. So we called Anthony & Sylvan to get an estimate. Their people were a pleasure to work with. They were always very easy to get in touch with, very timely, and kept us up to speed with everything that was going on. During the time of our pool's installation, we had a lot of rain so it was delayed a little bit, but they were always good about calling us and letting us know if they couldn't show up and when to expect people to come. It was a pleasant experience. I like having the new pool in my backyard to enjoy with family and friends and being able to get in it anytime I want to.
Reviewed Sept. 4, 2016
Anthony & Sylvan built us a free-form pool with a waterfall. Our scheduler was always very responsive, courteous, and friendly. Our project manager, Jose, was very knowledgeable and did a good job. They were all great. With our new pool, I look forward to time relaxing with family and friends. I also like the barstools that they put in at the end.
Reviewed Sept. 4, 2016
Anthony & Sylvan Pools has positive online reviews so we got from them our kidney-shaped pool, a fire pit, so we got a lot of decking, and a nice 2 feet retainer wall in the back, with waterfalls coming into the pool. Wayne, the project manager, was receptive to stuff that I had or any issues that would come up. I'm all about communication. Even if something might take a little bit longer, if the communication is there, I'm happy and he kept that up. Patty who was the scheduler was constantly emailing us times and changes so we knew what was going on. With the new pool, I enjoy being able to get up and go outside, sitting on the patio and listening to the waterfalls.
Reviewed Sept. 4, 2016
We've been wanting to have a pool for 3 years and since Anthony & Sylvan is used in the neighborhood, we got in touch with them. The salesperson came to the house and I was really comfortable with him. He made a description of the company and how long they have been around. Their presentation was put together, very professional and we felt confident in what we were presented with.
The scheduling team was awesome. They let us know a day or two in advance that the pool is coming out. Everybody always came out at the time they said they were going to. Our project manager was really easy to get a hold of. He followed through with all of our phone calls, always calling back and making sure that he addressed any questions that we had. He made sure that we were satisfied.
One of the things that they did that really stood out is, we had a really long stretch of rain and our pool cover had to be folded up when it was wet and rainy. We were a little concerned about leaving it out so much but the project manager said, “Don’t worry about it. I’ll come up at night and we can open and dry it up, and fold it.” My husband said, “Oh, that’d be great.” So he came one night when my husband got home from work and did that with him. He went above and beyond, and that mattered to make sure that we were comfortable with the way our pool cover was put away.
The pool has a tanning ledge with bubbles on it, a hidden shelf and two cascades. I like its perfect size. It was suggested by the salesperson that people generally don’t ever want a bigger pool, but they wish they had a bigger deck. So we put a little more area into our deck and it’s comfortable to walk around and lots of people can sit around it and enjoy. My husband enjoys some relief from the hot summers and having a place to relax.
Reviewed Sept. 4, 2016
We had our pool renovated by Anthony & Sylvan. It is 15 years old and was built by them. They remodeled the coping and the tiles. We went through the different tiles and the renovation design consultant very easily advised us what would work and what wouldn't work, and gave us some good help in picking the right colored stones and tiles. We had a pretty brief interaction with the team that scheduled and coordinated our pool renovation. They set up a schedule quite quickly and the work crew was out very promptly. Our pool now looks like a brand new pool.
Reviewed Sept. 4, 2016
Sylvan built my pool sometime around 1980 before they merged with Anthony. The plaster was flaking off into the pool, so I had to get it done. I called Anthony & Sylvan in fall and someone came right over to give me an estimate. The estimate was substantially cheaper than anything I had gotten or would have gotten from a local pool company, and I confirmed that after it was all done. The other companies said it was a terrific deal. We set everything up for this spring and Anthony & Sylvan showed up on the day they were supposed to show up and were finished in a remarkable time. They started re-plastering the pool at 6:45 AM and they finished by 11:30 AM. I thought it would take two days but it took only about five hours. It was a terrific job.
When my pool company came to open the pool and set it up, I talked to them about it. They said whoever I had do the pool did an excellent job. The pool had never been re-plastered before and it lasted for probably 35 years. It is remarkable according to the people I spoke to that it lasted that long. So Sylvan did a terrific job in putting the pool in and Anthony & Sylvan did an equally terrific job when they re-plastered it.
Reviewed Sept. 4, 2016
Anthony & Sylvan did the pool of a dear friend of mine about 15 years ago, and they did a good job. I've been wanting an in-ground pool for 20 years at least. My friend loved the pool and referred them to me, and I got them to install my pool. Patty, my scheduler, was great and was wonderful to work with. They started doing the pool in April, which is the busiest time of the year. There was a little bit of miscommunication with the project manager because he was so busy, but everything got straightened out and resolved.
My pool is geometric in shape and has a spa, two waterfalls, and a sun shelf that I like. I can put a couple of chairs in there and sit under the umbrella. I also like that my pool is long enough that I can swim laps in it. My grandkids come over every Sunday, and we cook out and they play. We've also had some people over for some parties. At night, I sit out here by the pool, put the waterfalls on, and read a book. It's very relaxing.
Reviewed Sept. 4, 2016
When we first moved to Houston from California, we were looking to have a pool installed. Anthony & Sylvan was one of the number one names that kept coming up so we wanted to get them out the first time, and we did. Unfortunately, we were not financially in a good position at that time to go ahead and have the pool installed. When we had it installed, we were already in a better place. The staff in general were very polite, genuine, easygoing, and easy to get answers from.
The pool is great. We're essentially using it every single night and day. It went the way they mentioned it would go in. We had spoken to other companies and we had spoken to other neighbors that had used other companies in the local neighborhood. The people who used Anthony & Sylvan had the overall better experience than those that used others with regards to timeframe, dealing with the contractors in general and overall team performance. Anthony & Sylvan has a better team in general.
Reviewed Sept. 3, 2016
This is my third pool, all from Anthony & Sylvan. It's a free form with a spa. The scheduling team was on top of it. If there was ever anything that had to be rescheduled, they were on the front with me letting me know what the change in schedule was and why. Our project manager Paul was available 24/7. He gave me all his contact information, so anytime I had a question, comment or concern within an hour I heard back from him. He would always call back after whatever my issue was to make sure I was satisfied with whatever the resolution or answer was. Our favorites are the overall look, the watercolor, the tile, the flagstone decking and the water features that all go together. We spend our entire summer out in the pool every weekend and most nights after work.
Reviewed Sept. 3, 2016
The scheduling team was awesome. They were always very on top of things as far as sending us updated schedules and getting back to us anytime we had a question. The entire office staff, from the design consultant to the schedulers, were wonderfully amazing people. They treated us like family from the very beginning and were concerned about all of our needs and concerns. They did everything possible to make the experience really wonderful for us. We were not pleased, however, with the project manager. He was rarely available when we needed him and he left us hanging quite a bit.
But Anthony & Sylvan was able to build a fairly large pool considering the small amount of space they had to work with in my backyard. So we wound up with a lot more pool and beautiful features that we didn't think we would be able to get. It's hard getting together for a family time, but the pool has been amazing and we've been spending a lot more family time together.
Reviewed Sept. 3, 2016
We've been wanting a pool for the last five years. We had entertained it and got three total bids over the course of that timeframe. We received our latest bid from Anthony & Sylvan in which we asked for them to come out, take a look at the site and offer suggestions. We know that they came pretty highly rated overall in terms of customer satisfaction in the Greater Austin Round Rock area. The scheduling team was very open to me contacting them at any time whether it be scheduled or not for questions or concerns. Being available certainly is huge to a customer and it's something that I take to heart since that’s part of my role in my own job. Customer service has got to be at the highest levels and so I appreciated the fact that I could reach out to Anthony & Sylvan and get a response rather quickly.
Geological conditions are always important when building a structure like that, and we found out that Anthony & Sylvan Pools had built about seven or eight pools in this community in the past. That went a long way with us knowing that they're very familiar with the soil because we have a ton of clay and all kinds of things that make the ground move that homes have had issues with. There are many people that build the pool, many steps and many stages. It is not necessarily the same crews. That organization of all those crews required Anthony & Sylvan Pools to be very adamant about detail and how all those things were worked out between those different companies or vendors. Things occurred in steps and we were happy with the result. Any issues that might have come up during the construction, they were on it to resolve and get appropriate people out here.
I loved the overall process from design to completion even with the weather that we had earlier this year and the rain delays. The pool finished in plenty of time for us to enjoy it coming up to the summer months. All that worked out well and Anthony & Sylvan stayed on schedule as best they could weather permitting and got the pool done especially one this size and in a short period of time. Our pool is a salt pool, but it's 39 feet in length and 22 feet in width. We've had pools in the past and because it gets as hot as it does in Austin it certainly is a great thing to have. We live in a community that has three community pools, but there's nothing like having your own and luckily we have the backyard and the size to do that. Also, from the longevity standpoint it can also be a very good selling point if we ever decide to sell the house.
Reviewed Sept. 3, 2016
We had an above ground pool for years and we shut it down. My wife joined a private swim club, but it was just too crowded at times, so she wanted her own pool. So we looked into a fiberglass pool first and decided to go with granite pool. Anthony & Sylvan is a well-known name in pools. It's old, but it's a reliable name in pool installation. My wife did a lot of research and we decided to go with them. We have the 40 x 20 pool and it's 3 feet on the shallow end and 6 feet on the deep end.
We received excellent service from the project manager, Trevor and everybody who I dealt with. They called to let me know what time contractors were coming and what to expect. Everything flowed very smoothly and I'm very pleased. My wife and I are very happy with our pool. On days when it's close to 90 degrees, the pool is in the backyard and it's very convenient. Also, I don’t have to worry about commuting to the store or traffic. Work at the back door and jump in the pool. We enjoy the relaxation we get from having the pool.
Reviewed Sept. 3, 2016
We have a couple of friends who had used Anthony & Sylvan before. We've looked at various pool companies and decided to go with them because of the quality of pool they built for our friends. We have a large wooded lot so we also looked into the shape constraints we had and they were able to come to a design with nature look than a standard pool. It's free-form pool without a spa and it fits into the limits of our backyard and we can use it whenever we want.
Reviewed Sept. 3, 2016
I'm retired but I've always wanted a pool. About three years ago, I bought this present property I live in because of the ground to put a pool with. I went with Anthony & Sylvan based on their reputation in the industry. Mine is a free-form pool. I have step concrete around the sides and a waterfall that we put on the back end of the pool. It's beautiful and has a great structure. I'm very pleased with its saltwater builders. It generates its own chemicals to keep the filter clean and is maintenance-free. I love getting up every day and going in it. My project manager and scheduling team did an excellent job. They communicated properly. I knew everything that's going on before it happens for they gave me a heads up. It was amazing watching the process.
Reviewed Sept. 3, 2016
I was looking through the internet, and found a company called, "Build Your Own Pool". I didn't want a cookie cutter type of pool and wanted my own design. Having lived in Europe for over 20 years, I saw many styles of pools over there, and wanted to bring that concept here, so I thought a pool company called "Build Your Own Pool" would help me achieve that. When I called that company, Anthony & Sylvan Pools was the one that answered, and they helped me with the design of the pool that I wanted. The project manager and scheduling team were incredible. Don came over on a daily basis to ensure that the project was going forward. He not only emailed me the results, he also knocked on the door and spoke to me, letting me know how things are progressing, if there were any delays or any issues with the city, any contract issues or worker issues, and he was able to resolve everything.
I like how we have a unique style of pool. It's built to my design and my satisfaction. The deepest part is only four feet, and the shallow part is three. I made it into a wading pool. It's probably the only pool that I know of that has five different statues that pour water into it. It's got the shelf where we can relax in the shower part, and benches underneath. I wanted something to be able to relax, walk around, and lounge in, and that's what Anthony & Sylvan provided.
Reviewed Sept. 3, 2016
We've wanted a pool ever since we bought the house. I saw the work of Anthony & Sylvan on a local plumber in the area as well as in the field. They have good quality of work on what they do so we chose them to make our pool. My daughter and I really like the sun shelf that they put in. The concrete pool is the only way they can do that. It's a lifetime investment for us so I'm looking forward to the quality of work and the guarantee that they give their projects.
My sales lady, Rosemary, much did the job of the project manager however. If I couldn't get in contact with Dennis, which was usually nine times out of ten, I would call Rosemary and she will have the problem solved within the hour. Rosemary is probably the one that I had have to thank for. Anthony & Sylvan probably can't pay her enough.
Reviewed Sept. 3, 2016
When we moved into the house, the pool was already here and we got a new coping through Anthony & Sylvan. I like the fact that it's a hundred degrees and I can get in our pool.
Reviewed Aug. 31, 2016
Our pool was built in 1988 by Aloha Pools in Charlotte, North Carolina. And when my wife was looking online on her iPad, she happened to see an advertisement that came up. And we had discussed the fact that our pool looked like it was going to need some type of renovation. It was a plaster pool and we noticed that a lot of the color was starting to come off and it was looking really splotchy. It was still functional but it didn't look good, and that's when my wife said that she had checked Anthony & Sylvan out as far as the reliability, and they had a very good reputation, so we contacted them and went from there.
The design consultant David came out to the house on at least two different occasions. The first time was to check the condition of the pool and take some measurements. And then he got back to us and told us how much it was going to be. He also came out during the course of the renovation, just to check and make sure everything was going well. He was very responsive. I had several questions, and if he was not immediately available, he got back to me fairly quick. All my questions were answered to my satisfaction.
However, I tried with the customer service of Pebble Tec, which is the product Anthony & Sylvan used on my pool, and I'm totally dissatisfied with Pebble Tec. I tried to register the completion of the pool on at least four different occasions, but the website was not functioning. I called customer service, and they said they would get back to me but I've never heard from them.
But as for Landon Pools, the contractor that did the work, they were very nice people and they answered any questions I had. I watched them work, and they were very efficient. Moreover, the coloration of the pool is very nice. Aesthetically, it looks a lot nicer than it did before, and looks more natural - the water is bluer. The other thing that I really like about it is that it appears a lot cleaner all the time, and that's one of the things that worked out very well.
Reviewed Aug. 28, 2016
I had already researched about another company and had them come out. Then I ran across the name Anthony & Sylvan. I didn't know anything about this company, but on the internet, I sent them, "If you are interested, give me a call". They called several times, but I wasn't going to have them come out because I've already decided on the company. However, one Saturday, my cellphone rang, and it was Anthony & Sylvan. They asked if they can come on Sunday and talk to me, and I couldn't think of a way of getting out of it, so I said they could. I liked the person who came and scooped out the premises. I also liked the contractor that was on top of all the building of pools in the area. Both fellows won me over.
I had lots of interactions. Sometimes they were a little slow in getting back to me, but I was hitting them at a busy building season. The scheduling was rarely on target, but I don't blame that on them as we had weather interruptions too. Other than that, everybody was in the same ballpark. My pool is free-form with a spa. I have something else they worked with me on, which I drew out on paper. They worked back and forth with me several times until we got the shape in the way I like it. I like the pool's size, shape, and flagstone. I also like how it draws the family together. Everybody comes over, and it's sort of the central gathering point.
Reviewed Aug. 28, 2016
My wife and my daughter wanted a pool for a long time. So when my wife's friend referred Anthony & Sylvan, we had them install for us a free-form pool, with a spa that I really like. Their staff did what they are supposed to do for the most part. The project manager would come by when he was supposed to and would talk to us a little bit about what was going on and the scheduler would call if there was a scheduling issue. Now with our new pool, my daughter invites all of her friends over and they have had several pool parties.
Reviewed Aug. 28, 2016
I researched on the web, had a total of three companies come in and I liked Anthony & Sylvan the best. They made a rectangular 20 by 40 pool for me and it has a sundeck off to the side. It also has a small area of about six inches of water that has little bubble jets in it to circulate the water and a vent going down the side of it. The project manager was very helpful. He always returned calls and answered questions. And the biggest thing I was impressed with was the crew they brought in. They were prompt, professional and picked up after themselves. They also told me what they were going to do and explained everything before they started digging or anything like that. And the project manager was always here with them and he would call and let me know if they're going to be here tomorrow at a certain time. It was well-orchestrated.
Reviewed Aug. 28, 2016
We got several quotes from different pool builders and Anthony & Sylvan provided the best customer service and pricing. We got the free-form pool with spa from them. I worked very closely with the project manager as the pool was being built. I was kept very informed of the steps that were being done and when everything would be taking place.
Reviewed Aug. 25, 2016
We contracted Anthony & Sylvan in October 2014 to replaster our 24000 inground pool that they had built for the previous owners of our home in 2005. We also had them retile the waterline and waterfall as well as reset all coping around the pool perimeter. Work began in May of 2015 just after we opened the pool. The coping was reset no problem, and for the most part the tile work was done well. The plaster was done quickly and without allowing an overnight curing as recommended by CLI, the plaster manufacturers.
The crew rushed the job, and the aggregate was not spread evenly, leaving bare patches of blank plaster and inconsistent color overall. We were told this is "normal" and it would look better the second season after the plaster cured for a season. A&S also performed an acid bath at summer of 2015 end in an effort to bring out more aggregate. In addition to the acid bath they promised to monitor ph levels during the winter and add chemicals as needed to get a positive response when we opened in 2016. They failed to follow through and did not monitor or add chemicals as promised all winter. We opened the pool in March of 2016 to a solid white ring around our entire pool... The acid bath caused the permanent ring! A&S drained the pool and did a direct acid bath to the entire pool. The ring didn't go away and the rest of the pool now looked worse. They conceded to a replaster of the pool.
On the replaster day, the crew showed up at 7am (same crew that screwed it up the first time). By 8:30, rather than remove the bad plaster that was put on the prior year, they had scored slots in the pool surface with hammers and were beginning to add new plaster. By 11:30, the new plaster was on, and they were adding water. The water truck was only able to add 21000 gallons because we had such a thick layer of new plaster in the pool. The pool wall now stuck out by an inch in varying spots, from the tile water line. Our returns, main drains, pool light, and purge valves were now recessed by an inch to an inch and a half in essentially divots along our pool surface. Within 3-4 hours of the water being in the pool, the new plaster began to pop off in chunks like popcorn, leaving holes we could push fingers and toes into.
A&S tried to say it was random and they would patch the holes. We contacted CLI to have them check their plaster and explained the application process that had taken place. Seems their guidelines are a 2 day install not a four hour install. A&S sent a diver out to inspect the pool, who claimed our pool was screwed up and plaster needed to be replaced... a third time! It seems the plaster was shifting and popping off as well as it had air between the layers and bubbles came up when the inspector tapped the surface with a hammer.
We scheduled the third try within three weeks of the last inspection. Now we are in mid July of 2016, when most people like to use their pool and not have hassles to deal with. Pool was to be taken down to the gunite over two days, one day for cleanup and two days for new application of plaster and refilling. Water truck to provide all water. On the first day the crew shows up to begin demo, but nobody brought a pump to drain the pool. Crew waits for 2.5 hrs and randomly leaves without any contact or explanation. Pump arrives about 15 minutes after the crew snuck away. Nobody knows where crew went and ultimately a story was made up about a missing CDL license that the crew needed to drive the commercial truck, but the crew was in a Chevy pick up, A&S lies a lot.
Project manager drains pool on his own and begins breaking up pool with a hammer and a chisel. Steps to pool are demolished and no crew return for a day. Only after many calls and voicemails to corporate office do we get a crew in the late afternoon of day 2 to begin demo. Crew works all day Wednesday and Thursday and should begin new plaster on Friday. Plaster is delivered, obtained from a sister company of A&S, and turns out to be expired and unusable. Pool was promised completed no later than Friday. Pool sits empty and a hazard from Thursday until Wednesday of the following week.
Crews arrive and begin plaster job. They plan to plaster and fill the same day. We had to confirm with CLI that their plaster is designed to be applied over two days, with the second day being an acid wash day, once the plaster has cured overnight. We had to convince the project manager to do it over two days because this is how it should be applied per the manufacturing company. They finally agreed and pool was filled on day two.
We had to negotiate two weeks of brushing and chemical maintenance for the pool as we had already done that the prior two times A&S did the screwed up plaster jobs, plus we wouldn't be home to do it due to a pre-planned trip. Owen at A&S agreed in writing via email to this service. Amazingly the job stopped after one week. We called our contact who had been doing the brushing and chemicals and he told us he had been told the job was done after a week. We called Owen about them not honoring what they had promised in writing, and we were given a story of family members in hospitals and that was why the pool guy didn't show up... Not at all what the actual guy told us! Again, A&S lies a lot.
During the renovation, the crew cracked our pool deck. A&S attempted a repair after the first plaster job but it didn't take and was unacceptable. They agreed to fix it once the pool was complete and send a professional concrete guy to do the work. Apparently a professional concrete guy looked at the problem and made a report, but the people at A&S decided to send the same guy who couldn't fix it the first time out to try again, after they promised a qualified concrete person would do the work.
As of the writing of this review, the crack is not fixed. A&S has offered us $2,000.00 for the inconvenience they've caused us over the last two swim seasons. They feel that is satisfactory given that they finally feel they have the pool surface corrected. Given the lies we were told, the schedules and promises that were not kept, the days of work that were missed by family members to be there and supervise pool work that wasn't done and crews that didn't show or left without working. This is not even close.
They don't keep to schedule unless you hound them. They don't return calls unless you call multiple times and work your way to the top. Even then the CEO still had two unanswered messages from me. It was only after we went to social media and posted our dilemma that we got attention from corporate (Owen), because they don't want bad reviews. Do not use this company unless you are willing to micromanage your project and stay on them for every detail. Get everything in writing and make copies of all notes you are given. If possible record conversations as they will change stories for their best interest if you don't have accurate records.
Thank you for sharing this feedback with us. At this time, our understanding is that all agreed upon work has been completed. If you have any other unresolved concerns, we'd be more than happy to review them. Please contact us, at your convenience.
Reviewed Aug. 21, 2016
Anthony & Sylvan built our 15-foot wide, 25-foot long pool with a spa. I like that it's got the little robot guy that runs around the bottom of it and cleans it. I also like that it's got a little waterfall from the spa into the pool. And the easiness of using the turning everything on and get the spa going. It also has the cylinder that I can put the tablets in for my chlorine. The maintenance is really easy on it. I was contacted on a daily basis. The project manager let me know that there was going to be a couple of days before the next guy got in there. He’s basically at the house everyday, and shooting me an email with an update. I recommend Anthony & Sylvan. They're a great company to work with.
Reviewed Aug. 21, 2016
The Anthony & Sylvan team has been accommodating and I would recommend them to other people. Anything I asked, they came and took care of it. So far, I don't have any issues with my new, 500 square feet, free-form pool with a spa. I like its waterfall, colors, lights and the spa.
Reviewed Aug. 18, 2016
Anthony & Sylvan had the highest rating when I was looking at contracts for pools online. I had them do a 25-foot pool with jets and a table, and it's 4 feet deep all the way around. I like having my pool on days like this past week when it's very hot and my favorite is the spa part of it. Their rep was also very detailed and on point. I got exactly what I asked for.
Reviewed Aug. 18, 2016
We've been thinking about having a pool for 10 to 15 years. We actually looked up Anthony & Sylvan on the Better Business Bureau, and got a pool from them. We've had numerous interactions with the project manager and scheduling team that have kept us updated, and we were very pleased with that. They were very proactive in our communications and pretty involved in scheduling dates and times, and in keeping us informed. As an example, we were having our house built at the same time as our pool, so they came out and made sure that when we talked to the builder of the house, we would tell them that we needed to put up construction fencing to ensure the safety of the house crew versus the pool crew.
Our new pool is free form and has a spa that we enjoy. We live in Houston so I feel a little warm, but we enjoy the spa in the cooler weather and swimming in the pool during the summer. Our kids are in college now so we enjoy having the barbecues out when they're home. We enjoy any time by the pool with the family, and then eventually we would more enjoy spending time with the grandkids out there.
Reviewed Aug. 18, 2016
I wanted a fiberglass pool and I couldn’t find it. And then the next thing was who is going to install it. I wasn’t comfortable with how it's going to be installed so I called Anthony & Sylvan. I wanted to hear about their fiberglass pool. When the salesman came he told me to think about a concrete pool. I said no since it's too expensive. He said they mostly do concrete pools and not so much fiberglass because they have to port them and carry a lot and it's probably going to be more expensive for that. He opened his book, showed me some pools and started talking about them. I started getting excited. When he told me the price then I got depressed. It was too expensive and then I got happy because I decided I didn’t really need all those things. The salesman didn’t push me nor try to sell the pool. He just showed me what it would be like to have the pool and that’s why I bought the Anthony & Sylvan concrete pool or concrete plaster.
Our pool is a free form pool. It's 15,000 gallons with a sun shelf. It has a bench around the side and on the deep end which isn't deep. I only want a 5-foot and that was another drawback with the fiberglass pool. It had to be deep on one end. They told me it's 3.5 to 5 feet and in the 5-foot end there is 1 feet on one side and another feet on the other side. And then I have an umbrella stand, an umbrella hole on the sun shelf. Many people love the sun shelf. I put chairs on there and stuck the umbrella in the hole. So it's concrete except for one and then they came and plastered it and filled it with water. We got the cobalt colored courts inside with the plaster instead of just being plaster, so it's a mixture. It makes it harder.
I love everything about the pool, but it's really strange because we have cool decking which is non-slip and it doesn’t get hot and the texture in the pool is nice on the seat and it's not slipping, but when one gets to the coping, and I found this with the kids that are running to the end of the pool and then jumping in like cannonball, the coping is extremely slippery when it gets wet plus the kids sit on it because it's really hot in the sun. But, I like it anyway. I don’t run and jump in the pool. I just wish the coping was non-slip and it would have been perfect. I love the sun shelf.and the umbrella holder. I like the seats on the side and the bench that’s attached to the sun shelf. I also love the simple tile that I picked.
They were very good about coming out and fixing an issue. They do come back and take care of things. All in all working with them is good. The schedule they said they were coming, they came. They also kept me up to date. They said they would protect my windows and they brought stuff to protect the windows, but they didn’t bring the stuff that my husband felt was enough to protect my windows when they’ll be shooting all the concrete. I have plastic windows and so we just covered the house with plastic on the one side. But if I had to do it again and I knew about this and I had the time, it would be absolutely perfect. It was 100 degrees here yesterday and the water was 2 degrees, no heater, but it was nice sitting in the sun shelves, swimming in the pool. It was wonderful. I'm enjoying everything about my pool. I have more company and my grand kids are always here. I love it. It's nice.
Reviewed Aug. 18, 2016
This is the second pool Anthony & Sylvan built for me. It's square-shaped and I like everything about it including the different color lights I can pull into the pool. Their project manager and scheduling team explained everything to me and emailed when they were getting ready to go to the next phase. They were very good. I look forward to having family and friends over the pool and also so my kids can have their friends over to enjoy the pool for holidays or family events. I've recommended the company to two friends of mine. One is getting a pool built by Anthony & Sylvan and one had the company come by to get estimates.
Reviewed Aug. 17, 2016
I've had my pool with Anthony & Sylvan for maybe 10 years. I wanted to add some renovations and I wanted to go with a professional company that I knew I could trust. We were retiling the pool and Dave provided us with the choices and samples. We took them home and sometime that week, we decided to move forward. Dave came to our house sometime in the evening to complete the contract. He was extremely flexible from that perspective. He also was a good contact person to have - very attentive and supported me along the way. If I called him, he followed up. When I was waiting for the first day of the project to occur and it didn't happen as I had expected, he followed up with the scheduler and everything was straightened out. The tiles prior to what we have now were getting loose and starting to move apart, so knowing that the pool now is in good order gives me a lot of confidence to invite family and friends over.
Reviewed Aug. 17, 2016
We heard about Anthony & Sylvan Pools through some people that we knew on the East Coast that had referred them and said they’ve done a fantastic job and wonderful follow-ups. Even after the pool was put in, they really stood by their product. So when we moved out to Nevada and got a pool, they were the first people that we checked with. We got a geometric pool with a baja landing in it, and it has a side bench and two water fountains. It's about 15,000 gallons and it's a salt water pool. I love the fountains and that it's salt water.
They also put in an underground cleaning system for us, and that was recommended by the gentleman that sat down and talked to us with the consultation. We took his recommendation and I have no regrets. We don't have to have the little apparatus that is in the pool all the time with the hose cleaning. Instead it has little pop-ups at the bottom and filtration systems, and it's automatic.
Their project manager also came by frequently to check on the site. We had a little bit of a delay because we had some other construction going on at the same time, but he was always here. Sometimes he would come by early and we didn’t even know, and he would check out the site. And then he would send us an email saying he's checked on the project site today and this is what he saw. So anything that needed an improvement or to be changed, he noted that and let us know. Evidently, he was always one step ahead. So I'd absolutely recommend them. Even when I went to the local pool store here and I was telling them that we had a salt pool from Anthony & Sylvan, they said that we really have a great pool because Anthony & Sylvan stands by everything they do.
Reviewed Aug. 17, 2016
I compared various providers and chose Anthony & Sylvan because when they came out, they were most thorough and professional. The project manager did most of the scheduling and let me know what was going on. The few times I had to deal with scheduling anything was very easy. I'd contact people, we'd agree on a date and it would get done. I like the way the pool looks and it's very comfortable on the feet. The equipment is very solid, of high efficiency and strong. It's well-made.
Reviewed Aug. 12, 2016
Anthony & Sylvan has a good reputation in my area. They constructed my neighbor's pool so we had them build our free-form pool with a raised spa, too. The spa is my personal favorite and at night, I love the way it lights up and how the gardens look. It is very pleasant in the backyard. The project manager was excellent. There was a lot going on in the fall last year to have it completed, but the crews who came in were excellent. It's 100 degrees out here today and the whole family was out swimming, which is great.
Reviewed Aug. 12, 2016
I dreamed of having a pool when I was a kid. A friend of the family got a pool and they used Anthony & Sylvan. So we saw an example of their work and got a free-form pool-spa combo for ourselves. I had a problem with the project manager, but he found employment elsewhere and another gentleman filled in and he did a wonderful job. The scheduling team was good and let us know what was coming up in advance. Sometimes it was hard to know from day-to-day exactly what was going to happen but we knew that they were busy because something was always happening. I love to exercise in the pool and enjoy the hot sun. It's also a good place to congregate around for relaxation, fun and enjoyment with family and friends.
Reviewed Aug. 12, 2016
Our neighbors used Anthony & Sylvan so when we planned on having our own pool, we used that company too. Our new pool is more of a classic rectangular shape, has a spa attached and it's just about 36 feet long. I like the length and the way it sits into our yard space. The pool is mostly for my children. The project manager and scheduling team did their job and it all went well with them. So I would recommend this company.
Reviewed Aug. 12, 2016
For about six months, we talked about getting a pool. I did an internet search of several pool companies in the area and chose Anthony & Sylvan because there was good online feedback. The first call that I made to them was very positive. They were very responsive and helpful. I worked very closely with the project manager and he was here almost every day when the pool was being built. He was extremely personable and friendly. He also went out of his way to alleviate any fears or concerns that we had because it was such a large purchase. He made me feel very comfortable that things were being done right, and he had a very good handle on the situation.
We got the free-form pool and it has a spa. It's beautiful and soothing. Our backyard is very hot and the pool is refreshing. It's used a lot by my kids, and a great place for entertainment. We’re looking forward to a place where we can have family gatherings, a place to exercise right in your backyard and cool down. It draws us out of our house more, makes the backyard more usable and allows for fun things to do.
Reviewed Aug. 12, 2016
We have wanted a pool a few years now. We looked through various advertising magazines and saw that Anthony & Sylvan was a well-known pool company. So we decided to give them a shot. The project manager and scheduling team were both very helpful. Anytime I wanted to get a hold of somebody, they got back to me as soon as possible. Our new pool is rectangular and it fits our needs and with our ranch-style house. We just open the sliding door and we're right in the backyard where our pool is. We like the idea that we can go in the pool anytime we want. The weather out here is nice and warm and so we can use the pool most of the year. It's very convenient and relaxing. I would recommend Anthony & Sylvan. Everything went very smoothly with them. The only problem we had was the gardener Anthony & Sylvan recommended to us, who I will not be calling for any further work.
Reviewed Aug. 3, 2016
Anthony & Sylvan installed two pools for me. The first one was when I lived in Nevada many years ago and the second pool was only recently. This last one is a rectangular pool, 40 foot by 16. It has a 10-foot spa attached to it with a spillway from the start of the pool. The spa is raised about 18 inches or two feet above the pool level. I like its appearance, the manner in which it was built and its low maintenance. The pool is for my kids and they enjoy using it. I'm looking forward to many more years of that.
As for the team who worked on the pool, I had a fairly heated argument with the project manager, Harold, at the very beginning of the project, and during which we both expressed our views very openly. As a result of that, we've developed a great respect for each other. And he did an absolutely first-rate job for me and he's become a personal friend ever since. I'd recommend his service to any future customers of Anthony & Sylvan.
There was an issue with the scheduling team initially, too, with how soon the pool would be finished. I went right to the head sales manager of the whole Anthony & Sylvan. He worked at the Philadelphia office and he's very knowledgeable of pool chemistry. He's been in the business years and years and he told me what day they'd have the pool finished and it was finished precisely on that day. Everything he said happened, so I was very pleased with that result.
Reviewed July 30, 2016
I knew Anthony & Sylvan is a big company. I looked at their website and seen some nice pools. They did a geometric pool for me that has a spa, waterfall feature, and scuppers. We use it every day. I like how they fit as much pool as they could in a small space and built it exactly like I wanted it. They're the only company that would do that. The project manager did a good job. It's Michele whom I dealt with most of the time. She did a fantastic job and really helped with the process a lot.
Reviewed July 23, 2016
We had a neighbor that had a good experience with Anthony & Sylvan and she recommended them. My wife wanted a pool for five years and I was skeptic saying, "It won't fit in our backyard, it's too much money, and we won't use it." And oh my God was I wrong. It brings the inside outside and we live by this pool now. It is a custom designed pool. It has a sunken spa, raised waterfalls and is bigger than the normal pool. It's our favorite place to sit and the kids are in it every single day and just to sit there and watch these kids enjoy the pool and turn on the sound of the waterfall or get into the spa or just sitting next to it and has lights come on at night is just gorgeous and our designer talked us into fire pits or fire urns rather on each side. It felt normally good because it's kind of expensive. And so we go out there at night. We turn those fire urns on with those lights and it hits the water it just puts you to sleep. So we love it all.
Bryan, the designer and the salesperson, was so experienced and he was so easy to talk to and the interaction was just so pleasant. We would have an idea and he’d have an idea. He would use his experience and point us in the direction but without superseding what our wishes were. That combination of our vision and his experience end up getting a nice pool than I've even imagined I'd be able to get. We just love him as a salesperson, his expertise, the way he managed the whole project, and getting us to sign the contract.
And so once everything was done and documented, what's great about Anthony & Sylvan is we now get passed to another subject expert, our project manager Ray. I've dealt with a lot of project managers and I've been fortunate that I worked in corporate America for a long time as an executive and I've never had a project manager that communicated as well as he did. He was as agreeable and easy to work with. He always without fail would return a phone call or an email. He’d come see us when he didn’t really even have to. His customer service care was just beyond reproach. We had the best experience with Anthony & Sylvan. We got very lucky on our designer and our project manager.
Anthony & Sylvan transformed our backyard into this outside oasis that the whole family now enjoys. So now all of a sudden it's really not even a pool. It's a gathering place. It's now a structure, instead of just an extension of the inside. What I love the most about the pool is it encourages family time and it brings family together.
Reviewed July 23, 2016
We were doing a research on pool companies that are local to our area and came up with a list of eight different companies and called all of them. Many of them were unresponsive. We finally narrowed it down based on ratings, company reviews, and also on information that we obtained on the internet from other customers. We made an appointment with Anthony & Sylvan and they came right on time when they said they would and the quality of their responsiveness is a big deal because a lot of those companies in this area are just not as responsive to our questions. So we took three different bids for the same exact pool and Anthony & Sylvan was the most competitive. We had made a decision to go with them, given that they are the most responsive and has the best pricing. They're a more established company and that’s probably why they're able to do that.
Our project manager, Jesse, was wonderful. Out of the entire experience, interacting with him and working with him was probably one of the best experiences we had from a customer service perspective. We call him, text him different hours. We emailed him for some questions that were sometimes silly because we were just curious and we didn’t have a pool before, but he was very responsive. He’d get back to us right away, was always pleasant and just somebody who’s really easy to work with, very respectful and just very professional.
We have a big rectangular pool made, measuring 45x20, that has a cover. It also has a spa and it's beautiful. It has glass on the edge of the tile on the inside and it's perfect. It's a saltwater system with lights. It also has waterfalls and it's just wonderful. We're able to enjoy our pool with our family. It's refreshing to entertain friends because of the hot weather this whole summer.
Reviewed July 23, 2016
We looked around and Anthony & Sylvan was by far one of the better pool companies that we went with. Everyone in their staff was fantastic. We had Danny with their sales and Trevor was our pool manager and he was phenomenal. He was excellent, very knowledgeable, and helped us throughout the entire process. We got a free form pool and added loveseat. We like the style of the new pool. We get tons of compliments of how the pool looks at the raised beams, the tile and the color. The coping that we've set is just beautiful. We like going in and feeling refreshed these hot days. We have the Hayward lights so we're able to go in at night and it's such a social attraction. Many people love coming and just hanging out in the pool. We recommended it to a friend and they went through as well.
Reviewed July 16, 2016
We wanted a pool when we moved to Nevada because of the climate. We have a nine-year-old son and we want him to be outside in the pool, instead of inside on the computer. So as soon as we bought the house, I started the process of looking into pools. I have a friend who had also recently moved to Nevada and she did her research. She looked at different companies and had different companies come along, and she worked with Anthony & Sylvan and was very happy with the results. I saw her pool and it’s magnificent, so I went with the same company.
The project manager was awesome. He was on-site each time something was happening. He addressed every question I had. Whenever I called him, he would immediately be here to come and see what I was talking about and make sure that everything was like I want it to be. It was a very painless process. One of my requirements was that I didn't want my pool to be boring, so they did different sides around the pool. It has a spa, too. It's a very interesting pool to look at so I’m very happy with it. It’s not a saltwater pool but it is so easy to maintain that I can’t even smell that there’s chlorine in it. It's really nice to use and so is cleaning it. It’s like almost no maintenance. When the weather is hot, you just jump in the pool. When it's cooler, having a hot spot is fantastic and I soak in nice warm water.
Reviewed July 16, 2016
We just bought a new house and I can't describe the difference between the problems that I had with the house compared with absolutely no problems with the building of the pool. I dealt with Dan, the salesperson, and Corey, the project manager. I like everything about our pool. It also has a spa. We are a retired couple and the pool is essential for us for exercise. Las Vegas is really hot so it's a way to cool off and also entertain friends and neighbors.
Reviewed July 15, 2016
We chose Anthony & Sylvan to re-plaster the pool this time because they originally did the pool. We had used someone in between but that ended up not being a good job. That has only been less than a year and Anthony & Sylvan had to do it again so I’m hoping that it will hold up as well as the original. They re-plastered the whole inside of the pool. All we had was just the re-surfacing of the pool itself. Their staff called a couple of times and indicated they would be contacting by mid-April and they did. They then indicated they'd contact us several days before scheduling to make sure that we were gonna be here. They showed up on time and did a very good job. The pool looks very nice and we’re very pleased so far. When we started getting the blisters from the other company’s job, it made the pool always look dirty, but now, I like the sparkle the pool gives.
Reviewed July 13, 2016
Anthony & Sylvan is one of the three major pool builders in the area. We looked into them since they're the better-known pool people and a fellow I work with spoke very highly of them. Dave, our designer, did a great job listening to us. Our pool is a little bit lower than our original patio and we surrounded it with another patio area. Our budget didn’t allow the fancy waterfalls and stuff and Dave suggested other water features which fit our budget.
We had some ups and downs during the building process. Never having a pool before, we didn’t know what to expect. But everyone was extremely polite and very responsive. The bottom line is Anthony & Sylvan stood by everything. Every problem we had may have taken an email or a phone call but they came through on all their commitments so far. Whenever we had a situation, they dealt with it head-on, whether it was one of the subcontractors or issues with the city. Discussions were easy.
We enjoy all the aspects of the pool. We have a shallower end going to the deep end, built-in chairs and a couple of curves. It has more features than we thought about. It’s been only about three months and maintenance has not been an issue. We use the pool a lot with the kids and grandkids. My wife and I go out there after work sometimes to relax, get some peace and quiet, and have nice conversations without all the distractions of the house, with the phones, cell phones, computers, TVs, etc. It’s also a way to have fun with people in the summer. I’m looking forward to using the spa in the cooler weather. We debated about it 'cause we didn’t know if we’d really use it. I never liked spas and it bothered me, but having our own and knowing everything about it has been very enjoyable. We’re very satisfied.
Reviewed July 12, 2016
My wife has been talking about getting a pool for years. Her parents have an Anthony & Sylvan pool back when she was a kid and the pool is about 50 years old right now and it’s held up remarkably over the years. So when she said that she wanted a pool, she said to make sure we get an Anthony & Sylvan. So that’s what we did.
The experience was good from start to finish. From the salesman to the installation and dealing with the project manager Jessie, they were on top of their game and did what they had to do. The subcontractors used were all topnotch. We love the whole pool - the quality, workmanship, and the design. We put it for all our nine grandkids and they come down on the weekends and go in the pool.
Reviewed July 9, 2016
My husband and I are from New Jersey originally and we heard of Anthony & Sylvan Pools then. We're in Texas now and we knew that they were a reputable company. We did three bids with local companies and we felt that Anthony & Sylvan was by far the best choice. Corey, the designer, was excellent and got our vision. We wanted a natural-looking pool that fits aesthetically and literally into the yard, and keep our foliage. We love that Corey knew to build the walls higher because it's different heights. So we went with the 18-inch for the bricks and used moss stone that looks beautiful and natural. The project manager is a forever friend. He was fantastic, professional, timely, friendly, and smiling every visit. We mostly talk to the staff on the phone, but they were wonderful. Michele was very professional and got things done immediately.
I love everything about the pool. It blends perfectly into our yard and looks like a spa resort. The seating is well-thought out. The way the spa is, I can sit in the main pool and be comfortable and talk to anybody. We are outdoor people and the pool extends our family time into the evening and we're able to relax and swim at night. It's the best thing that our pool has done for us.
Reviewed July 9, 2016
Anthony & Sylvan was right down the road from us, and we chose them because we went to three different places and they’re the only ones that actually worked with us and gave us the product that we were looking for, for a price that we could afford. The project manager was amazing. Any time I had issues or questions, he was very responsive. He came out to talk to me and texted with me. The scheduling team was also a good experience. So far we’ve had a party almost every weekend. We’re enjoying the fellowship with our friends and families and being able to be at the party spot. I like the hot tub best and the waterfall is nice. And our pool has got a big patio so we can sit there, listen to the waterfall and look at it.
Reviewed July 9, 2016
I've had Anthony & Sylvan in the past and there was also lot of good feedback for them from other customers. When we bought our new home, I wanted another new pool so I had them come out and give me a quote. I was so impressed with them. They were here when they said they would be here, and they went over and beyond what they were supposed to do. Everything went perfectly smooth. Our pool has got a beautiful waterfall and it’s a free-form. It has a cloud design with a sun shelf. I like the ease in taking care of it. Everything is automatic on this pool. It stays beautiful all the time and everybody that sees it wants one.
Reviewed July 9, 2016
I've always wanted a pool since I was little. We have a couple of neighbors that have used Anthony & Sylvan's services, and we also had a few estimates done and Anthony & Sylvan seemed to have the most reasonable one. Also, they’ve all been very responsive and very helpful. I don’t have any complaints. We had them make a geometric salt water pool. I like it because I can have company over and we can have pool parties. I also like being able to have my kids here and entertain their friends, and not have to wonder where they are.
Reviewed July 9, 2016
Our house is a brand new construction. I did some research about pool companies and the very first time I heard about Anthony & Sylvan from our project manager, I researched and interviewed the company. I interviewed many pool companies and I liked Anthony & Sylvan. I hired them and it was a very good decision. The pool is rectangular and with all the features, but we do not have a spa. It’s more for training my youngest daughter. The pool is heated, has an automatic cover, and easy to maintain and keep clean.
When I talk to Anthony & Sylvan and they explain the way they work, I can see that they have a very good system. They are friendly or confident and there is nothing improvised. We started with the salesperson. We checked out the lot, discussed the details then passed to the project manager for the construction. Jeremy answered all the questions, presented us the plan, and they worked by the plan. There were some things here and there, but he addressed them immediately and was available all the time. Very professional and very good communication. Anthony & Sylvan delivered like they promised.
The contractor who dug the pool dug three feet on the lower shallow end, but we have a starting block that required four. Anthony & Sylvan caught that early enough and they fixed it. It was not even an issue but it’s a thing that they addressed very seriously. I cannot be happier. At one point, the starting block was moving and I emailed Jeremy and he stopped by the same day and fixed it in place.
Reviewed July 6, 2016
We've wanted a pool for a couple of years. We were working with somebody who had worked with Anthony & Sylvan Pools at one point. They seemed to have their act together so we looked to see if Anthony & Sylvan might be more organized, and they were. Plus we were hopeful that the warranty would be stronger from Anthony & Sylvan because they’re established. We got a free-form pool from them and we have the jets.
The scheduling was really easy and it went well with the project manager. He found us some DURAROC which we’re very appreciative of. We needed more of it around the pool before we could proceed. He was so busy, though, that it was sometimes hard to get a hold of him to get an answer. Also, the training on how to take care of our pool wasn’t very extensive. We were a little bit on our own in that regard, trying to figure out chemicals.
Other than that, we like having fun in our pool and we have another reason for people to stay and enjoy our home. We also like the tanning ledge and we put in an umbrella holder. For the little ones, it’s nice to have a little shallow area for them to play. Later on, when we have time to relax in our older years, we’ll be able to sit there on a lounge chair too.
Reviewed July 3, 2016
It was Anthony Pools and Sylvan Pools back then, and they merged. Being a bigger company and me being in construction and around a lot of people that had Anthony & Sylvan Pools, I chose to go with them. The project manager was good. The only negative was that when I text them if I had a question, it takes a little longer than I was used to for them to respond. But other than that, the manager helped me out. We have the Mt. Lake and got the Blue Pearl Finish with a lifetime warranty on the plaster. It's a beautiful pool and we love it. It fits in our backyard perfectly and seemed easy to maintain. I like the shape, color of the floor and everything. We also got a tanning ledge on. It was the best thing to take our stressors out. We've recommended Anthony & Sylvan Pools to a friend and they're having their pool built.
Reviewed July 3, 2016
My wife wanted a pool her whole life and a friend referred me to Anthony & Sylvan. I also did some Google search and went to a few places before choosing it. We have a free-form pool and it's appealing and perfect on a warm day. The project manager got back right away with any question I have and they resolved every situation in a timely manner. They made the process easy.
Reviewed July 3, 2016
This is my first in-ground pool. I took Anthony & Sylvan because they’re a national company and they have two stores in the Houston area. I knew that they were going to be reputable. My pool is free-form in shape. The shallow part of it is a 5-foot by 9-foot area that’s 6 inches deep. The rest is around 24 feet long by 18 feet wide. I like the way it got designed. I can sit at the shallow end and my grandkids can play in it. I don’t have to worry about them being in the deep water. It’s far enough from my house so it gets sun all the time. It’s also easy to maintain. I just take a net and take rubbish out of it. We chlorinate it through the chlorine tabs to keeps it clean.
Everybody from Anthony and Sylvan did what they’re supposed to do. The guy that designed the pool was great. He came over with a computer and designed it right there with us. He showed us what it was going to look like and left us a colored printout of the pool. Our project manager was excellent. I had no problems at all with the contractors, too. I have some friends that have bought pools from other people. Two of their pools have been sitting for four months and are not done yet. I was surprised mine was done in 30 or 35 days. It went fast. I’ve already recommended Anthony & Sylvan to two different people. I'm looking forward to go outside in the hot days, get in the water, relax, and enjoy family life with our grandkids.
Reviewed July 2, 2016
I've wanted a pool for years. I got estimates from all the larger and reputable companies and I went with Anthony & Sylvan because I knew they were a larger company. They have some stores right here in the area that I have seen. I got a free-form pool with a spa which is nice. We also got a cool decking around it. From where we live, it’s very usable since the weather is becoming hot. Everything was pretty easy. The project manager always answered me when I tried to get in touch with him and he gave what I wanted.
Reviewed July 2, 2016
We have a free-form pool with a sunning deck done by Anthony & Sylvan. We had two seats set in and it's our favorite feature. My only suggestion would be that Anthony & Sylvan should offer the ability to have the end of the steps in another color because I always trip on the steps going up and coming down. Right now, the steps blend in real good. Granted we’re brand new with the pool and just getting used to it, but it seems it would be helpful if there was just some kind of a color definition there. We enjoy cooling off in our pool in the hot weather and our dogs really love it as well.
Reviewed July 2, 2016
Our Anthony & Sylvan pool is free-form that has a pebble deck, a raised bar and a heater. My wife likes it, and we enjoy having family time in the backyard with friends and family in it. Wayne was great and very easy to work with.
Reviewed July 2, 2016
We lived in Montana and we come to this house on the weekends until I retired. I would drive by Anthony & Sylvan Pools on the way to my house and so I pulled in and talked to them. After that, I did some research on the internet. It said it was a big company and had a lot of good reviews so I chose them. Bill, our salesperson, did a very good job of working and sitting with us and planning out what we wanted – to have a large deck. Our backyard’s sloped a lot, we have to go down from our porch at about eight steps. Most of the pool is above the ground and it had to be like that because we’re on a hill. Then Jeff was very good about calling and when we had a concern, I'd just call him on his cell phone. He was very cordial and he visited when he was here. Tina, who was in the office was helpful as well. She sends us updates and emails and I usually knew what was going on.
Our pool's geometric and a rectangular one. It has a spa that’s almost square on the side. I have grown children and grandchildren and I wanted them to be able to play volleyball and float so it holds about between 15 and 18 thousand gallons. It’s a nice size. I like getting in it after yard work. I also love the color of the water that it turned out, it’s a beautiful one. And for whatever reason, it always looks sparkling.
Reviewed July 2, 2016
We found Anthony & Sylvan online as we were doing research on different pool companies to get different, competitive quotes. They're a national brand and we would see if we could get some better pricing because they would have a national, more wholesale purchasing power. Their reps were all great. Nothing ever goes perfect especially with construction, but they were really good about responding to any questions/concerns that we had right away. My sales designer Aaron is fantastic and the best person throughout the entire process. When everything started going sideways, he was really quick to get on top of it. Our pool is a geometric 40-foot long and 19-foot wide pool that has a little waterfall. The crystal water is really nice. We have the space in the backyard and never really used it, but now we get to spend a lot of time with the family outside. It’s a beautiful pool that is everything we were looking for.
Reviewed July 2, 2016
I moved from Atlanta to High Point, North Carolina and saw Anthony & Sylvan's billboard on the highway. We were gonna put a pool in and got a kidney-shaped pool from them. It has a waterfall and a sunning ledge. It also has a freestanding spa. I like everything about the pool and I look forward to the time spent out in it. I have a fountain wall that we enjoy a lot, the ambiance with the sounds, and it’s the right size for us. We chose the smaller pool since we don’t have kids. The sunning ledge is enjoyable. We really like that feature. Additionally, the scheduling team was great. We befriended the scheduler over the phone, and the project manager did a good job. I’ve already recommended them twice.
Reviewed July 2, 2016
We decided to get a pool because it’s a better alternative than trying to buy a house in Lewes, DE or Rehoboth Beach, DE near the ocean. I’m 70 years old, and when we are going to swim, we didn’t want to drive three hours there and three hours back, so we opted for a lesser expense and decided to get a really nice pool. We contacted nine different pool installers and many of them were landscape guys and they were doing pools because it would go well with landscaping. Anthony & Sylvan is a national brand, and we went with them since they're a pool specialist.
We have a saltwater rectangular pool. We wanted to do the powder cover, but they can’t do it on asymmetrical pools. We then had brackets installed this past weekend for the winter cover. Our pool is 40 feet by 17 feet wide and it has a heat pump for heating, and it has a great filter. We went with the best since we figured it would be less hassle down the road. Anthony & Sylvan went with TDH landscapers who did a fantastic job. We had a pavilion installed which is 10 by 12, and it’s powered up. We have a fan with a light in the ceiling. We have GFCIs attached, and the paver decks are nice. We did the pavers because if we did concrete around the area around the pool, it will crack. It's more expensive but would certainly be more durable and longer-lasting, and more stain resistant overall, and it’s gorgeous. There’s also a wall on the back side of the pool which has three ascents like waterfalls, and my wife is happy with it.
We just had the salt conversion and it's great. We have a resort that is 30 feet from our backdoor, which is good when we have our family and friends. The pool is great because it gives me an opportunity to loaf. I swim, sit, have a drink or a beer, and do nothing. It’s great relaxation, like a mini-vacation every day. It’s great to be able to go out and uncover the pool and take a dip and cool off after I’ve done the yard or cut the grass. We always have something to do. We can have some fun. Our pool is great for my daughter and my two and a half years old grandson. He wants to get in the pool and likes the white part of it that's 6 feet by 17 feet. It’s about eight inches deep, so he can play there and have a good time and we can just watch him. He likes to stay on the white part because it looks whiter than the rest of the parts and it’s shallow. We have umbrellas and can sit there and cool our heat off.
A&S Pools did a great job. When they schedule things to be done, they make sure that they are done quickly, efficiently and thoroughly. An example is when they came in for the plastering of the pool. That was in the morning, and as they left after plastering the pool, a tank truck came rolling in to pump water into our new pool. The timing was excellent. They have a really good sense of timing and efficiency. To me, that’s what makes them different from a lot of pool companies as they get things done. Also, Anthony & Sylvan doesn’t tolerate slowness. They want to get the guys in there, in quality, and the guys work hard. Every one of them that came out here worked hard.
Our biggest problem was when the initial guy came out to dig the hole, he had a big Cat equipment loader and destroyed a part of our driveway, which was virtually brand-new. But they fixed it, so that was not a problem. And then again, we’re getting ready to have it treated with the blacktop sealer, and then this guy put a Cat up and down the driveway several times and ripped up 125 feet of it. They came back and paid to fix it, so we’re cool there in that respect. I recommended A&S Pools to a friend and she’s having a pool built by them right now.
Reviewed July 2, 2016
Our Anthony & Sylvan pool has a spa. It’s 12,000 gallons with a depth of three to six feet. We installed the Wet Edge finish and it came out beautiful. It's a wonderful pebble-type finish, and we really like it. In fact, the finish is one of the big selling points for us. The project manager was fantastic to work with and he visited the pool from the time it’s started until we were fully satisfied with the pool. I was very happy to work with him. I’d work with him if I ever had to build another pool. With our pool, I enjoy and look forward to our family interactions and the memories it creates.
Reviewed July 2, 2016
We were new to the area so we sought out three different bids and companies. We were looking for someone that was going to be out there if we had any issues or problems and Anthony & Sylvan Pools is a reputable company. Our pool made by them is a chlorine-free, formed pool. They designed it based on hearing from us what we wanted in a pool and it was the most awesome pool.
I like the looks of the pool and the rock fountain that we had put in. We also had a tanning ledge put in that has the little jets that squirt up because we have two, small grandsons who want to play in the little splash pad. And we have a margarita table that we designed a little booth so we can have cocktails in the water. We got exactly what we wanted. Everything was great with their project manager and scheduling team. Every time that I had a question, either the schedulers or the project manager or even the salesman, Aaron, would respond pretty much. If I send it out to a couple of them, they came right back.
Reviewed June 24, 2016
Our Anthony & Sylvan pool is free-form with a spa and a shallow and deep end. I like the spa and overall design. Everybody from their team was hardworking and they did a good job. It’s nice to have a pool.
Reviewed June 24, 2016
It was 2014 when we initially started thinking about having a pool. We got a couple of quotes but Anthony & Sylvan consistently followed up with us through that time period. Them being persistent and their offer made us choose them over the other. We also had somebody who recommended them for better quality. Our pool is a free-form, which looks great in our backyard. Everything about it is great. It looks like it’s always been there.
The designer, Jason, was excellent. With just the design and the sales part of it, he was always there to answer questions. Once the construction started, he didn’t need to be but he was very responsive too. The scheduling team always kept us in the loop about everything and did a great job. They would email and give us a certain time. And then often, it was earlier than they anticipated. And they would always let us know that they were able to get someone out even faster. So the whole process was pretty effortless. It took eight weeks from start to finish so it was under the timeframe that we were discussing. Having our own pool, we enjoy the convenience of not having to go down to the neighborhood pool. We can effortlessly get the kids and spend the evenings in the pool.
Reviewed June 24, 2016
When I researched several companies, Anthony & Sylvan made the best sales pitch. Jesse was my project manager and he did a great job as far as getting back to me whenever there's any issues, letting me know how the process is going to work and answered any questions that I had along the way. And anytime that I had an issue, he made sure to take care of it properly. Anthony & Sylvan has been excellent the whole way through and I like everything about my pool. It's free-form and it totally transformed my backyard. I like relaxing in it during the summer and it's nice for décor. I enjoy using it.
Updated review: July 22, 2016
On a positive note, the sub-contractors that actually did the work were great.
Scheduling and communication is a disaster; add 6 weeks to whatever they tell you. Be sure to record every conversation, especially with the sales people, this will ensure you get what you are promised. We found that what the sales staff promised and what is ordered for you are not always the same. In the end, the pool does look great, and again thanks to Consumer Affairs many issues have been resolved. If you have any issues with this company they are VERY responsive once Consumer Affairs is notified, I only wish I contacted them sooner.
Original Review: June 24, 2016
First let me say that there are plenty of reputable pool companies in my area. My wife and I decide to go with Anthony & Sylvan because they are a national brand, the salesman was very persuasive, and they claimed that this would be a relative quick and painless experience. We met with an Anthony & Sylvan Pool representative in late Summer/early Fall of 2015. Let's start with once we signed the agreement, we never saw or heard from our salesperson. He didn't return any of our calls, or ever check on how things were progressing. They issued was a 10-week schedule, (not bad, although they promised 6 weeks). We received our building permit April 11th, and we did not see any work on the site until almost a month later, May 9th. They worked for one day. It is now JUNE 24th. They have worked a total of 6 days since April 11th.
We still do not have a completed pool. We do have a very dangerous concrete hole still in need of much work. We have planned and cancelled numerous "pool" parties and now my children are home from school for the summer with continued hot days and still no pool. Three neighbors who are interested in putting in a pool have come to see the site. Needless to say, we have steered them clear of this company, and if you live in the tri-state area, NY, NJ CT, I suggest you do the same.
Thank you very much for sharing these concerns with us. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.
Reviewed June 23, 2016
We’ve wanted a pool for the last four years. We went through a bidding process with different vendors, and Anthony & Sylvan Pools was the best fit for our needs. Their project manager and scheduling team did a great job. They understood our needs right up front, and kept us abreast of any situation that came about. They conversed with us on a regular basis and made sure that we didn’t have any issues or needs. Whenever we call them, they were able to answer our questions or get back to us within 24 hours. We have a salt water pool that's geometric and like the looks and the ease of having it in our backyard. We're looking forward to inviting friends over and enjoy it.
Reviewed June 23, 2016
Anthony & Sylvan built a couple of pools for me. The first one was built by Anthony and then Anthony & Sylvan joined together. We chose them to do the renovation because they did a good job with our first pool. A design consultant came and talked about what they would do and I said I wanted to wait and do it in April of this year because I didn't want to lose any swimming time, even though they said it will only take two days. He kept in touch with me and anytime I called, I had no problem getting a hold of him. Anthony & Sylvan did come just when they said they would. They redid the tiles and coping in our pool. There were two of them and they were very good about everything. I love the new coping. I had the old-fashioned coping because it was nice and cool to the feet, and this new one is lovely and much more modern but still cool to the feet. I've recommended Anthony & Sylvan to many people.
Reviewed June 23, 2016
We had been through about six other pool companies that were either too high or low and were scumbags. A co-worker of my wife told us to give Anthony & Sylvan a call. They’re a big pool company and we didn’t want to be treated like a number so we didn’t look at them first. But once we met the salesperson, we realized that he was professional and had a lot of experience. We liked what he had to say and the pricing was reasonable, so we went with them. The sales guy was excellent and when he finished his thing, he was out there to lay out the pool and handed us off to the project manager. He still followed up and was available to answer questions.
The project manager and scheduling team interacted with us constantly. The project manager would come by and do site inspections and would let me know when he was coming. The scheduling team would let me know usually the day or a couple of days before when the crew would be coming to do their thing, how long it would be, what to expect, what I should look for, or any issues. They were able to answer any concerns I had right off the bat. The project manager worked in tandem with the scheduler and met me after if I had questions.
The communication was very fluid. I definitely could tell that they do this a lot and that they run into the same questions, issues and concerns because they knew exactly how to handle them. I never had to wait for an answer nor had to sit and wonder for a week if something was going to happen or not. They’re very good at hospitality and making me comfortable with the process. I still text the project manager to ask him questions about chemical levels and about things that I should do.
My sidewalk got broken because they rolled over it with a machine. Typically, it’s in the contract that they don’t normally fix that. But given the circumstances, Anthony & Sylvan said it wasn't a problem and covered it. They did exactly what they said they would do and I have a brand new sidewalk. Everybody makes mistakes but they made sure that everything was cool. They’re great people and super professional. After they got paid, they still respond and take care of me. Their service department is great. The guys who showed me how to use the pool were awesome. They have a really well-oiled machine.
We got a free-form pool, about 17,000 gallons salt system. It's got regular coping and regular white plaster tile concrete on the inside. It has a waterfall, three-foot sheer descent. It also has a variable speed pump, filter, and two really nice Hayward LED lights that have the color changing deal. There are seven different programs we can run - Fourth of July with red, white and blue, Mardi Gras, Voodoo Lounge and Tranquility where it has blues and purples and everything slowly fades in and out and changes colors. We really enjoy it. The pool has no heater yet but we'll do it later.
The design is really what sets it off. When people come in our backyard, they’re blown away. We have a smaller yard but the guys from Anthony & Sylvan did a nice job in fitting it into the available space. We wanted it to be real curvy and they were able to do that for us. What I like is I don’t have to leave my backyard to have a good time. I’m a sales guy and am on the road all week. I don’t want to do anything but sit back and just relax all weekend long. We did that this past weekend.
Reviewed June 23, 2016
Anthony & Sylvan was one of a number of people in Charlotte who do pools. I have a business and occasion to go and do a lot of people’s backyards. A number of my customers have pools and I always ask who the installer was or the company that constructed it. I often see several of their pools and I like it, and most of the customers seemed pretty happy with them. We've wanted one for 20 years. When we were looking at whom we were gonna select to build the pool, we checked at various options as well as the price that we would pay for it. We talked to their salesperson and that is really what convinced us to go with them.
The scheduling and the construction went pretty smoothly. Our construction manager was fairly accessible. He checks with me on a regular basis about my satisfaction with things and if there were ones that needed to be addressed, I contacted him and he was pretty responsive. Our pool is an irregular kidney shape, it is 14 x 32, and has a waterfall. I enjoy being able to come home after a hot day and jump in there for a period of time and have a beer or a cocktail while sitting around and talking about it with my wife. It’s something that both she and I had looked forward to for a lot of years. We’ve denied ourselves that amenity to pay for college, so we’re glad to be in a position where we’re finally able to afford the pool that we’ve wanted.
Reviewed June 23, 2016
Anthony & Sylvan did a pool for a friend of mine at Canyon Lake and they did a good job, so I used them. The people that work for Anthony & Sylvan are pros. I really appreciated them all. They were very prompt. All of their subcontractors were professionals and did a good job everywhere. I have a great pool which is really three pools. It has a hot tub, a waterfall into a wading pool about four and a half feet deep, and an infinity wall that flows into the bigger pool which is about seven feet deep. I like the waterfalls, the lighting, the surface, and everything about it.
Reviewed June 19, 2016
We moved to Vegas about a year ago. And we lived in a city where having a pool was not feasible. So when we came out here, that was one of the decisions that we started immediately. And I knew Anthony & Sylvan from people that I know have Anthony & Sylvan pools back in New Jersey and we liked their product. It’s been around a long time. The project manager was extremely well-knowledge in his aspect of the construction of the pool. And he made himself available at all times with any questions that I might have as a new pool owner. Anthony & Sylvan were very good. Our pool is a freeform and about 50 x 30 and it has an 8-foot spa. And with it, we're looking forward to have a place to relax and enjoy in retirement.
Reviewed June 19, 2016
Anthony & Sylvan were referred to me and I chose them after receiving two bids from different companies. My pool is kidney-shaped, 32 x 16, about 6-feet deep in the deep end. It looks nice and is easy to take care of. Their staff were also good in general. They were right on the ball. The only time they had any issues was when the project manager was off sick for about four days after a car accident. Other than that, everything went smoothly. I like that I am able to just go out the back door and jump right in.
Reviewed June 19, 2016
I was searching for a couple of months for different pool companies and met with five different ones. I was not really impressed with any of them. A lot of them didn’t even call me back. I found Anthony & Sylvan on the internet. I called them and they were extremely responsive. They came up and met with us. My husband and I felt very comfortable with the salesperson. He listened to us, got the ideas that we had and a feel for what we wanted. He came back and had the drawing of everything. It looked exactly like what we wanted it to look like. The pool is a rectangle but has angles on the sides and a beautiful rock waterfall on one long side of it. It’s really pretty and it matches the house. Everybody who has been here has said it looks like it has been here forever.
The project manager was Dane and he was wonderful to work with. He was here every week, sometimes more than once a week. Every time something was happening, he was here. He made sure we understood what was going on and what was going to happen next. He helped us through the process. Patty, the lead scheduler down there, was phenomenal also. She made sure everything happened and kept me up-to-date. If she said something was going to happen, it did.
They started on February the 2nd and we filled the pool up on March 29th. They were quick. All the different crew that came in were amazing too. All the guys who did the different stages of everything were so nice to work with, were informative and patient. When I was asking 4,000 questions as to what they were doing and why they doing it, they explained everything to me. It was fun to watch. It was a really good experience. I like everything about our pool. I love the look of it, the waterfall, and being able to walk out the door and walk into it. It’s also so easy to take care of. We're thoroughly enjoying it ourselves. I swim every day and have our family and friends get in it. It’s really added to the house and it’s wonderful.
Reviewed June 19, 2016
We got a free form pool with a spa from Anthony & Sylvan and customized some of the features during the design process. Their manager and scheduler were both very responsive. The scheduler would get back to me within a day. Whenever I had questions that were not in her wheelhouse, she would immediately refer me to whoever could answer those questions. Our project manager was amazing too. He stopped by way more than he said he was going to to keep an eye on things. Even after the pool’s been finished, I emailed him with questions and he was still very quick at getting back to me and helping me out. Having a pool right there in the backyard is super convenient. We can get in it for 30 minutes and it’s not some big production heading out to a neighborhood pool. It’s a great gathering place too so all our friends come to us now.
Reviewed June 18, 2016
Anthony & Sylvan was from Pennsylvania where I was from and their office was right down the road from where I lived, so I remembered that they were a very outstanding pool company. I went online and found out that they were out in Charlotte. We now have an Anthony & Sylvan free-form pool with a waterfall. It looks like two hearts sticking together. It has four stairs going down with an umbrella stand in the top stair, and we can put chairs on there and sit. It's wonderful, and I love pretty much everything about it. Everybody loves the waterfall and the lights. At night, when the lights are on in the pool and you want to swim, it's really great. I also like my automatic cleaner a whole lot.
The people at Anthony & Sylvan were all fantastic. The project manager keeps in touch with me all the time to make sure everything’s okay. If I have a problem, all I have to do is call him and he comes right out to check out whatever it is. The person that helped me design the pool was fantastic. He knew exactly what I wanted and made a 3D of it, and it was great.
Reviewed June 18, 2016
We had wanted a pool for about four years. I did an internet search for pool builders in my area and we went through the process of having a few of them come in. Eventually, we got an in-ground flashy pool and 500 gallons of chlorine from Anthony & Sylvan. I enjoy the whole thing about it. We jump in it as often as we could especially with this Houston weather. I do this as soon as I'm done working on my yard.
Furthermore, the scheduler and the project manager were both responsive because there were times when I couldn’t get them directly. In such cases, I got a callback or an email fairly quickly. I didn’t feel I was being avoided or neglected at all. The project manager even gave me his direct cell phone number. So when we had an issue where I had a question on one of the projects that was being done and it was after hours, he called me back about 30 minutes later. Overall, the information made me feel at ease, so I was very pleased.
Reviewed June 17, 2016
The Anthony & Sylvan team lined everything up and now I'm enjoying a geometric pool from them as well as having people over for it.
Reviewed June 16, 2016
Anthony & Sylvan's pricing was fine so I went with them. They put the pool in but we did a lot of the project ourselves. We did all the pavers all around the pool, built the pool built-in beds, and did all the railings ourselves. All my scheduling was done through the project manager. I talked to him every day asking him what’s going on, when was the schedule, and when the project was going to be done. He always would get back to me in a reasonable amount of time if I couldn’t catch him when I called.
Everything Anthony & Sylvan has done was in reason and they got my project done in a reasonable amount of time. I would highly recommend them. If my township didn’t hold me up, it probably had been completed sooner. But other than that, they've done everything they said. Everything they did was good. The people that work for them were all good. Pool work is fantastic and everybody thinks the pool looks great. I love entertaining and I love water so I use it all the time. We put on a beach next to my pool so it makes you feel like you’re down at the beach.
Reviewed June 11, 2016
My pool was built in 1986 by Sylvan pools, and was state of the art at the time I had it built. But then, after 30 years the art changed and it looked a little dated. I kept good care of it, but it was faded than before. So, I called for renovation, and the design consultant from Anthony and Sylvan was really nice, cordial and professional. He offered a lot of good suggestions, and told me what the new style was and what everybody was doing. The scheduling and coordinating team was excellent as well. They made sure the order was delivered exactly when the pool was finished and even coordinated with Sundek who did the decking around the pool since Anthony & Sylvan does not do that. I'm totally happy with the job. It looks like a brand new pool and that makes me feel good looking at it. I also like the ease of keeping it clean.
Reviewed June 11, 2016
I got a rectangular pool from Anthony & Sylvan with a water feature and I like its design, color, and simplicity. The person who sold it was fantastic. He always called and would stop by to make sure we're great even though he was the salesperson. We also had another guy who was good too, but not as good as him.
Reviewed June 11, 2016
We had an above the ground pool for 20 years, and we were looking to put in a new inground pool. When we finally had the funds, we had a brand new one installed by Anthony & Sylvan. They're a reputable company and have been in business a lot longer than others. We started it in May, but because of the work schedule and the rain, the installation took a little bit more time but so did everybody else's pool. The project manager was very helpful. We had gotten things done pretty well, even when he got 70 pools going on last year. We had some issues, but he took care of them immediately.
We got a standard pool with a diving board. It has pavers versus a concrete pad and has a nice black fence around it. Since it's a new fence, it's given me time to do my landscaping this year, and everybody's happy with it. We had some issues in the beginning when we opened it but so did everybody else this year. We got a little scale that shows if the pH is a little high. But, other than that, everything is fine. One of my favorite things about the pool is that once I go in, there's no work, no nothing - it's just relaxing and hanging out. We enjoy having a pool for our children and grandchildren and having the family around the it.
Reviewed June 11, 2016
I'm from Canada and we bought a house in Las Vegas, so I did a research on all the different pool companies in LV. I chose Anthony & Sylvan because they have the best reviews. Their prices might be a little higher than some other ones but there was more customer satisfaction with them. We have a free-form pool and it was built to our specifications as to what shape we wanted. It has the little spas on the side. It's got a shallow, small area where you can sit on and has the little hole for the umbrella.
Our project manager, Sky, was fantastic. He was a very pleasant individual who would have no problems helping you out with anything. He was always giving us reports. He would email us pictures of things that were being done, and they were always on schedule. He was right on time with everything and he was really good to deal with. Our salesperson who set everything up for us was Don and he was fantastic as well. He visited us and came to see the pool. I text him every now and then as well. Anthony & Sylvan has a great group of people.
Updated review: July 21, 2016
I am satisfied with the response from Anthony and Sylvan pools. The offer is fair enough. I am particularly pleased with my dealings with Owen as he was professional, and courteous and balanced in his proposal.
Original Review: June 2, 2016
We hired Anthony Sylvan to re-plaster our pool 2.5 years ago. Almost immediately I started noticing large calcium-like deposits for lining all along the edge of the pool about 2 feet below the waterline. I also noticed them on the floor. They did come out and took a quick look and tested the water and asked me to call if they were still there when I opened the pool the following year. They were and I called but we could not line up schedules and they don't do the work off-season. So I got on their calendar as I opened the pool this spring.
A diver came out and it seems the re-plastering is completely delaminating. Disappointing workmanship. They are covering it under warranty. I complained that the refilling costs me almost $1900 and they offered to cover half. I expect them to cover the whole refill as this is the result of shoddy workmanship and no fault of mine. I saw some others with a similar refill experience. I complained and was told that is their final offer. I saw others had luck if they hired an attorney or took this to court. It seems I must do the same. I expected better from this company.
Reviewed June 1, 2016
I shopped around for pools and Anthony & Sylvan gave me a better deal compared to other companies. Our pool is a free-form pool and spa and it has a funky decking. I like the way that they designed the pool. It looks really great. The project manager was also awesome every step of the way. He let me know what was going on, sent me emails. If I had any questions, he always answered them right away.
Reviewed June 1, 2016
I heard about Anthony & Sylvan through basic advertising through the internet when I started doing research for pool companies in my area. I’m in Houston so there’s a lot of local pool companies around town. Based off everything I researched on Anthony & Sylvan, I felt very comfortable with the products that I was gonna get, the warranty that came with it and how they were gonna do the project. We got our pool built in October, and by far the spa and how quickly it heats up is the best feature. It takes less than 20 minutes to get to full speed so it’s outstanding.
I had three individuals from Anthony & Sylvan that were key to the success of this project. Number 1 was Jay, the designer and project lead. He came in, made us feel extremely comfortable with the process and explained the full process and what to expect, even the things that you don’t think about and most companies don’t want to tell their customers. He was very free and transparent with us. He did an outstanding job with bringing the designs to the house. You don’t have to go travel around town to get pitched an idea. At our kitchen table, he was able to tweak it however we wanted it at that time.
After the project was designed and everything was signed off, it was transitioned over to the project management guy from Anthony & Sylvan that showed up with all the designs, and he worked very well with Jay to lay out the pool and get the project ticked off. And what really held everything together was the scheduler. She was very, very available and flexible with all of our requests and needs and definitely very customer service-oriented.
I’m looking forward to not having to leave my yard. I have a resort-like atmosphere in my backyard now and my backyard is actually usable with the Anthony & Sylvan pool versus the Houston heat and humidity. It’s almost a pain to go down when you’re in the neighborhood pool when it’s a couple of miles down the road. It’s very, very easy to get outside and take a dip, bringing friends over and enjoying the backyard with just the ambiance of a tropical feel.
Reviewed June 1, 2016
I wasn't looking to get a pool but I have a grandson who came of age that it made sense to get one. I called Blue Haven pools and Anthony & Sylvan because they are the two I wanted to deal with. Blue Haven never returned my call and Anthony & Sylvan did. We got a free-form pool and I love that it's got the fun stuff, the waterfalls and it's the right size for our backyard. It fits in with the landscape and it's what we asked for. The project manager was also great. He rarely would even sleep throughout the entire process. He was the one who kept the schedules, keeping everything up on time. He was also the one explaining, reassuring and communicating with us. The downfall was their stones guy and there were some delays associated with that.
Reviewed May 22, 2016
I drive by Anthony & Sylvan often as they are located near the house and when I went in to discuss possibilities of a pool as I've wanted one for four or five years now, their staff was very attentive, professional and had initially all the answers to my questions. I had them install a free-forming pool with a spa and a hot tub. My favorite thing is the pebble tec flooring. It is soft on the feet, yet it is easily maintained and really gives the pool a beautiful look from both inside and outside of the pool.
The project manager and the scheduling team were very accurate, detailed and informative. Whenever we're at a major point, the project manager would always meet with me and we would always sit in the backyard and look over. He would display with me what to expect, answer any questions and took plenty of time to address any concerns not only with myself but with my wife as well. I would recommend Anthony & Sylvan over some of the other people that I dealt with initially, in a heartbeat.
Reviewed May 21, 2016
We've been wanting to have a pool for two years, so we solicited drawings from seven different pool companies including Anthony & Sylvan where my wife's co-worker had a very pleasant experience with. I had a vision in mind of what I wanted, and Phil, the designer from Anthony & Sylvan, was the only one that really took it to heart and actually drew the design of what I wanted. He did a phenomenal job doing the plan and rendering for me, and he didn’t try to upsell me. In fact, that was probably what led me to Anthony & Sylvan. Our project manager, Joe, was extremely good. He was very attentive to any needs and kept me very well-informed throughout the entire construction project.
Now, our home is on a hill so it slants downward, and they were able to build a rectangular pool at the bottom and then a three-feet raised deck, where the spa is, and then another 30 inches with another level. I like everything about our pool. I like being able to jump in it. I like the aesthetic value of it and having a pool increases my home value. With our new pool, I enjoy utilizing the outdoor space that I have and spending more time at home instead of going to water parks or other people’s homes to swim. It was a very pleasant experience overall.
Reviewed May 19, 2016
So we had a pool installed by Anthony & Sylvan about 3 years ago. We have had problems with the pool every year since day one. Twice they had to come out and remove metal from the side of the pool. So now we have two spots in the plaster that don't match the rest of the pool. They had to come out and acid wash the pool after the first year because the plaster had all kinds of runs in it. And now this year the pump goes up which was still under warranty when we called on Wednesday May 11, 2016 about the problem. They told us that they would send out a service tech to look at the problem on Thursday May 19, 2016 and that they needed a credit card number on file just in case the problem was not covered under warranty and that would be a $95.00 service call plus parts and labor and the service tech would have a new pump with him to fix the problem either way.
So we agreed to that. Well today Thursday May 19th, the service tech did show up at the house and guess what he said "The problem with the pump is NOT covered under the warranty." I knew that was what he was going to say. He said the pump has a chlorine burn on the motor and that is not covered under the warranty. So we told him to go ahead and replace the pump and we would take care of handling it with the warranty department. Now remember they had our credit card number on file. Then guess what he said next "I don't have the same pump on the truck to fix it. I will need to talk to my manager first thing in the morning." Yup that's what he said.
So now how long will we need to wait for them to come back out. Plus I have asked 3 people I know that works on pools and they never heard of a chlorine burn on a pool pump. Couple of other things to we have a saltwater pool and last year about every 10 days we were at Anthony & Sylvan in Severna Park MD having the water checked by their staff.
Thank you very much for sharing these concerns with us, Roy. We have located your account and will be contacting you shortly to better understand your concerns and to try to find a positive resolution.
Reviewed May 19, 2016
My wife saw Anthony & Sylvan and looked it up on the internet. She did most of the communication with them and coordinated with Eric, who was the guy who set us up with everything. The pool was completed at the beginning of fall last year. However, I think the agreement was to have a solar cover but we never did see that. I haven't got to use the pool but I’ll test it out in a couple of weeks when we open it up. Looking forward to the kids getting out there and enjoying it, and getting to relax on weekends with the family at home.
Reviewed May 19, 2016
We have some friends that use Anthony & Sylvan so we had them build us a free-form, 500 sq-ft granite pool. The lady from the scheduling team let me know what was gonna happen. The project manager was very interactive too as we went through the construction. But they dropped off at the end and we didn't hear a whole lot from them for the last couple of months. We didn't get the training that we thought we needed. But once we spoke to the office, they set up the appointment and got to show us how to use the pool, so everything seems to be good now.
The salt water pool looks nice. It has a nice big patio around it and now that it's starting to get warm enough, we can start using it within the last month. I like that we have access to the pool throughout the summer and earlier in the year. We have a neighborhood pool as well, but we can't access it as early and as often - only when we are having family, friends, and relatives over.
Reviewed May 15, 2016
We got a freeform pool from Anthony & Sylvan and it’s about eight and a half feet in depth. It looks great and I like it. My interactions with their team have all been positive. They did exactly what they were supposed to do when they were supposed to do it.
Reviewed May 13, 2016
It was my wife’s dream to have a pool. She had some neighbors that had a pool and she always wanted to have one since she was young. So when we finally decided to build a new home, we thought of doing a pool. We got the saltwater pool from Anthony & Sylvan with a spa and it’s geometric. It has two water features which is something that my wife wanted. The other competitor we were considering then was giving us a hard time doing the second water feature, a waterfall. But Anthony & Sylvan were easier to accommodate what my wife wanted and within the budget that we had.
Also, they have a great team. From the designer to the project manager. They were always there to inform us what was going on or if there were major things that were gonna happen and they were always checking up on us. And, if we had any questions, they were always available. I like that our pool has a beach-like area with a hole for the umbrella. I’m also very excited about the Jacuzzi. We're looking forward to spending time with family and friends.
Reviewed May 13, 2016
Anthony & Sylvan Pools installed an in-ground 600 square feet granite pool for us. My favorite features of the pool include the sundeck, the Pebble Tec, and the waterfall. The project manager and scheduling team always kept me informed, and the people showed up when they were supposed to and got everything done in a timely manner.
Reviewed May 8, 2016
I have wanted a pool for a long time - probably 20 years. I did a research on pool builders, called them, looked at some testimonials, and that's how I chose Anthony & Sylvan over the other companies. My pool is kidney-shaped and has a raised spa. I like that we have a pool which I and my children can enjoy and a place to relax which is close-by. In the beginning, my experience was a little rough because they had to find places to dump. But after they had everything excavated, everything worked out. They did the best they could and they were attentive to my needs. I’m completely satisfied with them.
Reviewed May 7, 2016
I live just south of Houston and there are a lot of contractors. If I go and research a contractor, I find that a lot of them are very unstable. So it was a good reason to choose Anthony & Sylvan. My wife really wanted a pool for a long time, and she had it built. We had it done over this winter and she handled all the details with Anthony & Sylvan pretty much herself. I've been working out of the country, and she kept me well-updated.
Anthony & Sylvan was on time and there was no outstanding problem with them. Anytime there was a little bit of issue about one of the contractors not showing up exactly as earlier as possible as we wanted to, had a little bit of prodding with the project manager and they were on time and doing their stuff. So we were happy with his performance. I'd recommend Anthony & Sylvan.
Reviewed May 5, 2016
Our neighbor was getting their pool installed and Anthony & Sylvan's little board was on their house. We talked to the neighbor about their experience with having the pool done and they were very positive about the company. We've searched for other alternatives and the other local main builder had a very bad reputation. Anthony & Sylvan has been around a long time and has lots of positive impressions. So we went with them to install our pool.
It had been very wet last year and there were a lot of people getting their pools installed at the same time. There were a few frustrations around the scheduling but our project manager was fantastic. He kept us informed and always came over to see us. He kept his promises when he wanted to do things, made follow ups, and resolved one or two minor items for us. He represented the company extremely well. I've contacted other friends who've had their pools installed by other companies and for me, we've had the best experience so far.
The pool is geometric in form, very classic, and with a clean look. It's rectangular in shape with a swim-out ledge and a back set, bit of steps, so you can swim from end to end without swimming up to the steps. We didn’t want a diving end of the pool but we wanted a reasonably deep pool. We went for the saltwater chlorination system and small pebble-type finish on the inside of the pool which we love, as opposed to plaster.
The main thing about having the pool is simply to be able to sit and relax on a nice sunny day or a sunny evening, swim whenever we want, and it brings us together as a family. We spend hours out there together instead of doing different things inside. We really enjoy a long weekend, not having to go anywhere. It gives me peace and quiet because I have a busy job. We can relax in our own home and enjoy the pool - eating, drinking, cooking around the pool, and inviting friends over.
Reviewed May 5, 2016
We lived in Idaho before so there really wasn't a need for a pool there. Then we moved to Las Vegas last year, built a house, and our builder recommended Anthony & Sylvan Pools, so we had them construct our pool. My project manager was amazing. He sent me texts every day, updating on what had happened with the pool, so we always knew what was going on. Our pool is free form and has a spa, which is my favorite feature. When it gets super hot, it's nice to be able to go out there and cool off.
Reviewed May 5, 2016
We've wanted a pool for five years and Anthony & Sylvan Pools was a name that we've heard over those years. We got their free-form pool that goes from three feet down to nine feet. There is a sundeck ledge too, which is my favorite along with the finish of the pool. Everyone that I worked with from the company was nice and willing to help. If any small problems ever arose, they immediately jumped on the chance to make it right. They were absolutely wonderful.
Reviewed May 5, 2016
I interviewed several pool companies and Anthony & Sylvan had the best package. They covered everything, plus they had a coordinator. I felt like they had the experience that I was looking for. I absolutely loved the designer. He was the first salesperson that came out and was so willing to work with us. We were very demanding in what we wanted and didn’t want, and he made it work and made multiple trips above and beyond. The project manager was there to answer questions and deal with emails. He also worked with us through text and came out numerous times and followed up with phone calls. So I felt very connected to what was going on in the project.
We had a very difficult backyard so Anthony & Sylvan designed a pool to fit in there. I love the color and design and that it’s a unique pool. It’s not just a square, prefab that was put in the ground. I know I could get that for the same price, if not cheaper than the other companies that I interviewed. It’s custom for less money. I also love that it’s a saltwater pool. They’ve got a solar recirculation system which I like. The retaining wall they built is beautiful and the landscaping is nice. We can swim whenever we want to and I don’t have to pack the kids off and go somewhere else that’s overly chlorinated and full of germs. I can also have my friends over and if I want to swim at 6 o’clock in the morning or 9 o’clock at night, all I have to do is walk out the backyard. But most of all, I can look out my kitchen window and see the beauty of the water and the design.
Reviewed May 5, 2016
We went and talked to two or three different companies and Anthony & Sylvan had what sounded like the best deal for us. There’s a rock wall on one side of our pool due to the incline of the backyard which makes for a nice feature. The colors that we chose for the coping and stuff all meshed together pretty well. A small problem was communication as far as them letting us know what’s happening with the pool. For weeks we thought they were stopping by, but they weren’t stopping by with some of the subcontractors. Since we had the pool, we enjoy doing a whole lot of nothing, sitting back there in a space that we used to not use at all. I have already recommended them to a friend and he’s having them install a pool right now.
Reviewed May 5, 2016
I grew up in Pennsylvania so I've heard of Anthony & Sylvan, and our landscaper recommended them. Our pool is easy to take care of and it looks great. We love it so far. Patty the scheduler was always available and the project manager would answer me back quickly whenever I texted. It's pretty pain-free. I enjoy being able to walk out the basement door and then jump in the pool. I don't have to go anywhere.
Reviewed May 5, 2016
The little shallow sundeck part of our Anthony & Sylvan pool is a favorite of mine. Moreover, everything was fine with our experience and I would recommend them.
Reviewed May 1, 2016
I had a pool at my previous home and when I moved, I automatically knew that I was going to put in an in-ground pool this time. We went a little back and forth with Anthony & Sylvan on the positioning of our pool, but once we got it down to the length that we wanted, they started the construction and it was great. It couldn't have been any easier once we got to that point. I loved our project manager. He was awesome and really good at his job. When I would text him, he would promptly get back to me. He made sure any little concern I had was quickly answered and resolved.
Our pool is beautiful. The pool that I had before wasn't long enough, like a couple of strokes was all I could do. Now I can actually swim and I'm putting in some laps. The one thing that I really like the most is the new chlorine system that Anthony & Sylvan put in for me which makes the water much better and softer, so it doesn't have the chlorine smell.
Reviewed April 29, 2016
My wife had wanted a pool for a while and a friend of ours told us about Anthony & Sylvan. We got a regular pool that’s 18 by 32. The project manager and scheduling team were great. They did a good job, are available all the time, and were there all the time.
Reviewed April 29, 2016
I have a free-form pool from Anthony & Sylvan. My neighbor had them and recommended them to us. I like that I can just sit around the pool relaxing and spending time with my family at the end of the day. James, the guy from Anthony & Sylvan started things off in the beginning. If we ever need anything, we can reach out to him and he always gets back to us. He was fantastic.
Reviewed April 29, 2016
We wanted a pool for probably 10 years and I knew of Anthony & Sylvan because they were doing a lot of pools in the area. I called them up to get an estimate. I was very pleased with picking out all the colors and they were very helpful. All the scheduling was on time and communication was by email. When the project manager came by the house, he would call me up and I was able to meet him over there to discuss if there were questions or concerns. I’m very pleased with the pool and it has a spa. It's freeform, kidney shape and has a 130 square foot tanning ledge on it.
Reviewed April 29, 2016
We seriously started considering having a pool about a year and a half ago. We met with somebody from Anthony & Sylvan's office. We had about five guys who submitted pool proposals and I really liked one. He did a good job and showed us exactly what we wanted and worked with stuff. He had the answers right away. He was able to come back and was persistent. So, when we didn't call back, he did. The scheduling team was phenomenal. One of them always went out of her way to make sure that she had communication with us when we needed to.
Unfortunately, we became very good friends because a lot of subs weren't showing up on time. We had a number of setbacks, lack of communication and some other things. At first, we started out with major rainstorms which were completely understandable. But in the end, everything got back on track and they absolutely made up for the sub-contractors not showing up by giving us an upgrade on the pool process. The pool took about five weeks longer than it should have. We started in June and the goal was to have it done by July and it wasn't done until August 19th, which was my birthday. But they came out and literally made sure that we could swim on my birthday party. Now that it's completed, I enjoy family time, parties, and having my kids have their friends at our house instead of them going to friends' houses.
My pool is all free-form, has an eight-person spa and a lot of custom touch. It's got a wet deck and two benches on either side of the pool. It has a fairly deep end and a shallow one for the grandkids. They really worked everything in what we wanted. I have five brothers so I needed everybody to fit. My favorite would be the hot tub being as big as it is. I also like the pool being just the right size - not too big and not too small. We can do some basic laps in it but we can't do a marathon.
Reviewed April 29, 2016
I have a rectangular pool which is about 14 by 30 feet by Anthony and Sylvan. It looks nice and is very functional. Their manager, Scott was great. He stopped by, texted, emailed and kept me up-to-date on everything. The project moved so fast and got done quickly which was great. I enjoy the ease of going to our backyard to swim in the pool.
Reviewed April 29, 2016
My wife talked me into getting a pool and when I did a research, a lot of pool companies haven't been around long except for Anthony & Sylvan. We had them install a free-form pool that does not have a spa at the end of last summer. I've only gone swimming twice but summer is getting close now and we're excited about the pool. It's beautiful.
I'm a real estate developer who deals with many contractors on a daily basis and it's rare that a contractor does what they say they're going to do. My contract manager and all of the different sub-contractors did exactly what they said they were gonna do and built the pool in the timeframe they said they would. There also were absolutely no extras which was delightful. I look forward to spending time with my family around the pool - maybe my kids and grandkids will come over and we'll go hang out.
Reviewed April 28, 2016
Anthony & Sylvan built our pool with a dive rock, and we love it. This is the first season that we have it and it's beautiful. The sales rep, Mike, got the information to match us to what we were looking for and what needs we had. Then he started working very closely with the project manager, Jeremy, with regard to getting the project started. Jeremy followed it all the way through and kept us in the loop with all things. He came on the site to make sure that things were moving forward like they were supposed to. He was great and on top of everything. I would recommend Anthony & Sylvan.
Reviewed April 28, 2016
Our past pool was an Anthony & Sylvan pool. We moved and didn’t have a pool, and had been wanting one for five years. We now have an Anthony & Sylvan free-form pool with the sheer descent cascade. I like everything about our pool, but the sheer descent is my favorite. It's a good place for the family and friends to hang out and enjoy. Jeremy and Doug did a great job. I'd recommend them to anybody who’s getting a pool. They are very professional, accommodating and they know their job through and through.
Reviewed April 28, 2016
Our builder recommended Anthony & Sylvan. We had them install a geometric shaped pool with a spa. I like how the pool goes with the house and looks like it should be there. The project manager was very knowledgeable about what was going on and made sure that everything went on the way it should've went. I've had to talk to him a few times since then and he's always been there, answered questions, and helped out whenever I needed anything.
Reviewed April 28, 2016
Sylvan built our pool in '78 and we had it renovated. Everybody from their team, from the design consultant to the people who handled scheduling and coordination, has been very nice and helpful. They replastered the pool and it came out very nice. We like the new surface and it looks like new again.
Reviewed April 28, 2016
We had a friend who used Anthony & Sylvan for their pool and they were really satisfied with them. So we stick into them and compared them to other companies and they gave us the best value. We got a pool and its spa is my favorite. The pool is a mix of freeform and geometric and I really love all of it. I enjoy being able to be home and enjoying that family time at home. All of the interactions we had with the project manager and scheduling team were really positive and even when we had things that we were concerned about, they addressed them quickly and appropriately, and we always came up with a good solution together. Thus, we’ve already recommended them to other people.
Reviewed April 28, 2016
Anthony & Sylvan were the builder of the pool in the previous house that I had so I got a freeform pool with the water feature from them. I like the overall appearance such as the design, layout, materials and construction like the tile and accent. Everything was good with their team such as the scheduling. They showed up whenever they were scheduled to. Any time they were running on any kind of delay, they stayed in communication and rescheduled. Overall, it was a good experience. I look forward to spending time with the family in the pool.
Reviewed April 28, 2016
Our pool was built in 2000 originally by Anthony & Sylvan and renovated in 2015. We did a lot of our interactions with the consultant over the phone and by internet. He came out and measured, and we redid the pool to its original condition using the same original colored tile and coping. Everything was very professional and each department seemed to work together. They knew what was coming next and once we got started, it clicked right along. The pool looks better now than it did when it was originally built. It’s clean-looking and a very nice job. They were very neat and tidy when they were working around there, and it looks brand new.
Reviewed April 27, 2016
A friend had a pool installed by Anthony & Sylvan and referred us to them. We also looked at several companies but they offered the best warranty and seemed to be the best customer service. Any problem that came up during the installation, they resolved or compensated us for any mistakes. Even after our two problems, they’ve resolved quite quickly. Anthony & Sylvan has been great, and we’ve been very pleased. We have a place where our kids can swim and not have to go to the subdivision pool.
Reviewed April 27, 2016
My wife had done research on the internet, and she found that Anthony & Sylvan was a nationwide company and thought that that would be something to go with since they have an established credibility. Moreover, if we need any warranty repairs, the company would still be in business. When you’re getting a pool, you talk with them throughout the entire course of the pool building. First the project manager comes out and explains what they’re going to do and how they’re going to do it, the approximate schedule and what to expect and what not to worry about and went from there. The scheduling was handled by him also.
Our Anthony & Sylvan pool is a free-form with a cascading waterfall and spa. I like the automation that they placed into it which is low maintenance for me. We’ve got the remote control that we can use to switch it from on to off or pool or spa mode, the heater on and off. I also like the outside stone options, like the trim or the coping and the tile selections that they have which was good. Additionally, I enjoy having the convenience of the pool right in our backyard. It has put a new dimension there and it's much more of a relaxing atmosphere and a beachy feel.
Reviewed April 27, 2016
My wife has wanted a pool for over 25 years. When we saw Anthony & Sylvan at a home and garden show, we got them to come out. Then we spoke with some people that had used them also and had good results. We got a geometric sports pool and my wife likes to lay in the sun, relax, and take it easy. For me, I like it because it’s a pool that I can use to entertain and do activities in. It's easy to play volleyball and swim laps so it works out well. Jeremy was our project manager and he was helpful and good to work with. Some of the crews were a little messy but most of them were very good. They were responsive, especially Jeremy. They ran into problems with scheduling because of the weather and they tried to do the best they could but they fell behind on some respects. Overall, the experience was good and I would recommend them to someone else.
Reviewed April 27, 2016
My wife and I have never had a pool and we've wanted one for a long time. We lived in California long ago so the weather was cooler and if we wanted water, we’d go to the beach. But we’ve always thought about a pool, and now we have one. In our transition over here to Las Vegas, we contacted different pool companies in the area and Anthony & Sylvan was the one.
Our interview with Bob was fantastic. He was the one that sold us on the idea of doing our pool with Anthony & Sylvan. He was very direct and he had a design that was exactly what we were looking for. The total package that Bob put together wasn’t just the pool. He gave us the layout for the landscaping and hooked us up with the right people to do it. It’s very clean, simple, and functional for what we want to do. It’s everything we always thought in a pool. If the weather gets hotter here in Vegas, it's nice to be able to just go jump in the pool. The other thing is entertainment. We have grandkids and we now have a ready-made water entertainment for them. We don’t have to pack-up and go to a water park or go somewhere else. That's the convenience of having a pool at our disposal.
In addition, the manager was also great and kept us totally up to date. He would give us reports on exactly what was going to be done. They were very direct. He was there, always checking and making sure that the crews were where they were supposed to be and what was being done. I there was a problem, he always informed us. He didn’t leave us in the dark.
Reviewed April 27, 2016
When we were going to build this house last August or September, we knew we’d put another pool in. I looked up Anthony & Sylvan through the internet and saw that they had a favorable rating from good customers. The pool we got is a free-form with a spa. They designed it to fit the yard. We told them how much space we wanted to save and they adjusted it. They had some suggestions for us based on what we were using it for, like for our grandchildren, as far as depth went. They put in a sun shelf and also offered to put in some extra holes to put umbrellas in to shade our grandbaby. I like the way it looks and the ease of taking care of it.
Our project manager was great. He came out every day and checked on how and what the workers were doing. We never had any problems at all. We could text or call him if ever we had questions and he would get right back to us. The pool was very well-done and it was done very quickly, efficiently and with minimum amount of disruption. So overall, it was a very pleasant experience.
Reviewed April 27, 2016
We replaced our old pool with one from Anthony & Sylvan. We got a freeform pool that is 650 in size and I like the automated system that it has. I had to stay on the scheduling and project teams a lot to make them do what they said they were going to do. They ended up doing everything, but I'd always have to call and follow up. If they were telling me that they were going to do something, it wouldn't happen. The scheduler, Patty, was very good. She met some of the subcontractors. Sometimes they would show up and sometimes they wouldn't. The project manager, Ray, is a very nice person and I liked him. But he had appeared to have too many things going on, and sometimes I'd have to track him down because he wouldn't get back to me or show up when he said he would.
Reviewed April 24, 2016
Anthony & Sylvan was a referral from a neighbor, a friend. It was a combination of the salesperson, the designer and the price as well that led us to get a free-form pool from them. I like the design, the tranquility of the sound of the waterfall and the very nice size because it's a large pool. The project manager was very proactive, took time to address any of our concerns and handled any problems that came about. The number one thing I enjoy about the pool is watching the kids and their friends swimming and playing.
Reviewed April 24, 2016
I heard about Anthony & Sylvan through a friend. I did research online, read reviews, and we also interviewed them and five other companies. We thought that Anthony & Sylvan has been around for quite awhile. The scheduling team was great and very conducive to my scheduling. I had changes a couple of times and they were very flexible with that. But for the most part, we accepted the schedule. If anybody did not wash the place, we always contacted them. I love the project manager, Jeremy. He's a great and nice guy. They treat every customer much the same way, but would do better by individualizing a little more. I'm in the business of developing companies, professionals, and leaders, so I look at things differently. I was more needy and wanted more contact, but they weren't picking up on that.
The pool has two areas: one with a tanning bed where you can put chairs in, and one that has a fitting area which changes the shape a little bit. It's free-standing and nice. I love the pool's shape and design, and the water feature. I love the tanning area and the steps on it which are wide and big. We're looking forward to be in the pool with my kids. The only thing is that there was a bunch of cracks that they were supposed to fix, but I haven't heard from the project manager recently. So once they're sort of finished with the job, they probably put their existing customers in the background. Still, it was an excellent experience and I would highly recommend Anthony & Sylvan.
Reviewed April 23, 2016
Anthony & Sylvan built my pool in 1988 because my art teacher from high school worked for them. I loved him as an art teacher so he designed my pool and I really love it. But it was time for its renovation. I wanted something new. I was redecorating my house and I wanted to redecorate my pool as well. I wanted to change the color and coping.
The salesman from Anthony & Sylvan was very nice to work with and I was undecided about the color and he left me a number of samples. I went back and forth with him and he was very good. He found some extra photographs for me of different colors of pools. He was very accommodating. I was a little picky and he was very nice about it. He put up with me so I appreciated that. The actual construction crew was also nice, efficient and hardworking. They were delightful. It was a wonderful experience and nothing could be easier. I would never let anyone but Anthony & Sylvan touch my pool. I love the new color, it's so pretty, and the new coping. Also, the new surface on the decking is wonderful.
Reviewed April 21, 2016
I bought a house that had an Anthony & Sylvan pool built about 9 years ago, so I had them come out to service it. They did the tiles and the coping but my experience with them was less than pleasant.
Thank you for sharing these concerns with us. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution to your concerns.
Reviewed April 20, 2016
We’ve had other houses and pools and we had a pool by Anthony & Sylvan previously so we wanted a pool by them again. We have a free-form pool, medium-sized, and doesn’t really have many features. We wanted something basic and simple. There’s no spa but it’s perfect for the yard that we’re in at this house. The pool was part of the transformation in the backyard and the best thing is being able to use the whole yard. Having the pool creates a backyard that we want to go spend time in and it gives the ability to go outside in the summer when it’s super-hot out. We can just jump in the pool, especially with the heat in the desert in Henderson, Las Vegas.
All my interactions with the project manager and scheduling team were positive and everything turned out the way it was. They communicated with us along the way. We made some changes and they accommodated the changes even though some were last minute. It cost us a little bit extra money but we knew that. They helped us make the changes and the guy who came here did a really good job. We don’t expect it to be perfect. There are some small things that I wish I could change a little bit. They’re really small things and that were natural about the process. Like when we put mini pebbles in the pool, there were few other things that I wish could be a little bit different but I understood that going in. Anthony & Sylvan did everything they could do about laying the pool out and being there for us and helping us. We didn’t have any other problems or any issues. I’ve already recommended them to a friend.
Reviewed April 17, 2016
I had an above ground pool for the past couple of years, so I always wanted a pool. I had people come out and give me bids and the salesman from Anthony & Sylvan seemed the most honest and gave me the lowdown about everything, so we chose them. And a friend of mine that lives out there in the subdivision that we do got a pool from Anthony & Sylvan put in. Our pool that we had them do is free form and it has a bar with four barstools on one side. It also has a table inside the pool and two barstools to sit on.
The project manager had come out and laid it out, and then during the summer when it rained real bad, he came back out as soon as I let him know it was messed up. He fixed it and then halfway through the build, after the rebar, a big flood come through, and it caved in one wall. Instantly the next day, he had some guys out there fixing it. I’ve recommended Anthony & Sylvan Pools to my friends.
Reviewed April 17, 2016
The pool was originally an Anthony & Sylvan and was constructed sometime between 76 and 77. We did a competitive bid process with three different companies for the pool renovation, but knowing that Anthony & Sylvan was the original construction agent of the pool, it allowed us to go with them after we received the quotes even though they weren't the cheapest one. The quality and craftsmanship and reputation of Sylvan definitely sealed the deal for us.
Our design consultant was very responsive to any email, phone call, text, and inquiries about the process and what we could expect along the way. He made several visits here to the job site before, during and after to make sure that the construction met all of our expectations. And when they didn't, he immediately remedied those and had them corrected. Communication all around was terrific.
They did the tile, coping and a complete resurface of the pool. They were responsive for the most part, but we did have some issues towards the end of our project in getting the crews here and being told different things, but ultimately they got the job done to our satisfaction. Since the remodel, the shell of the pool looks brand new even though it's close to 40 years old and it makes our backyard a place that we want to be and give us a new lease on life of the pool. So I'll definitely recommend them.
Reviewed April 17, 2016
We've known about Anthony & Sylvan because my parents had a pool from them when I was younger. I got mine from them, too, and it's an 18 x 36 rectangular pool and in-ground. I like the flagstone coping of it. It was put in late in October and the project manager was very quick and responsive. He was always there to answer my questions when I'd call or text message him. I am very pleased.
Anthony & Sylvan Pools Company Information
- Company Name:
- Anthony & Sylvan Pools
- Company Type:
- Private
- Year Founded:
- 1946
- Address:
- 3739 Easton Road
- City:
- Doylestown
- State/Province:
- PA
- Postal Code:
- 18902
- Country:
- United States
- Website:
- anthonysylvan.com
Media









