
Anthony & Sylvan Pools Reviews
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About Anthony & Sylvan Pools
Anthony & Sylvan Pools is a premier builder of inground concrete and fiberglass swimming pools. Since 1946, we have designed and installed more than 370,000 pools for home owners all across the nation. Our pools are easy to maintain and built for life. With additions such as vanishing edges, raised spas and rock waterfalls your pool is an oasis in your backyard.
- Accessibility and safety features
- Complete customization available
- Lifetime warranty available
- Retail stores not widely available
Anthony & Sylvan Pools Reviews
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Reviewed June 10, 2018
Our son down in Texas had an in ground pool put in and he had Anthony & Sylvan do it. He was very happy with them so we went with Anthony & Sylvan too for pool services. They've opened and closed our pool. And when I needed parts, I go to them first. Also, Anthony & Sylvan has done a few repairs for us. The people from Anthony & Sylvan are very nice and easy to talk to. They give you answers to your questions. They've always been very reliable and their work is good. I also spoke to a rep on the phone and she was very helpful.
Reviewed June 10, 2018
I've been with Anthony & Sylvan for years. I use them for my opening and closing every year. I also used them when I had my pool resurfaced, a new edge coating applied, and a new tile installed.
Reviewed June 10, 2018
Anthony & Sylvan is reliable. Their reps would come and do the service to my pool and I'm satisfied with their work. Everything went well.
Reviewed June 9, 2018
I heard good things about Anthony & Sylvan Pools from friends and I had them build my pool. But they contracted the work out and that was what I had the most trouble with. Most of the contractors they hired were absolutely awful and did a horrific job. Anthony & Sylvan has also done opening and closing services for me and I’ve never had a problem with any of the guys that have come to do that. But I had a huge problem with the customer service reps. They were very slow to get back to me and one of them was nasty. But I love the retail store, which is my favorite. Rick, the rep at the retail store, is a nice guy and he has been spot on with his chemicals and his help.
Reviewed June 9, 2018
We've used Anthony & Sylvan for the opening and closing of our pool and I would recommend them to a friend. We’ve had them forever and I like that they try hard and try to do their best. They were very polite and work hard to get the job done correctly.
Reviewed June 9, 2018
Anthony & Sylvan built my pool. I also use them to open and close it and to maintain my equipment. I like that they get me on the schedule and get out to my house right away if I need something done. So far, I’ve worked with everybody, all the way up to their president, and they’ve all been great. In fact, they are that good that I've recommended them to seven other people that have built pools in my neighborhood.
Reviewed June 9, 2018
Anthony & Sylvan installed our pool. I had interactions with them when we used them for opening and closing, when there were equipment failures and when we bought a new pump. I like their quality of service the most.
Reviewed June 8, 2018
I was quite happy with our experience with Anthony & Sylvan. When we bought the house with the pool, I was not very familiar with the procedure of maintaining the pool, so I decided to buy the workshop that Anthony & Sylvan is providing which was done and we were happy about the quality of the instructions that we got. I also used them for the winterization and opening of the pool, as well as for some repair that was needed in its equipment. In addition, I praise the performance of Kerry, a young lady at their office, who has been very helpful in answering my questions.
Reviewed June 8, 2018
Anthony & Sylvan built our pool 14 years ago and we've been very happy in all those years. We use them for opening and closing and equipment maintenance if we need it. Whenever we have to have something replaced, they’re always very professional and my favorite thing is that I don’t have to be home when they come here.
Reviewed June 8, 2018
Anthony & Sylvan put our pool in and so we went with them to do the opening and the closing. I talk to them when they are here working on the pool and they seem to know our pool and our equipment.
Reviewed June 8, 2018
Anthony & Sylvan is exactly the same company that built my pool and the company that services it and have the warranty with in case of a problem. They're on top of their scheduling and it's a good and solid company. They reach out to me every year to ask when I wanna schedule my closing. They come out on time and are very professional. It's usually the same guys who close the pool, cover it and then they come back out in the spring on time. Sometimes they change my schedule up depending on the weather and they're very accommodating. When they open the pool, I've never had an issue and then we enjoy our pool. It's just what I paid for and it's very worth it. Their staff is very generous. They gave me a nice deal on a heater installation and they did a really nice job with the install.
Reviewed June 7, 2018
The previous owner had a pool installed by Anthony & Sylvan and I liked it. I was in the store the other day and I did a water testing. They made some recommendations and we tried to adjust the pool. Also, the service techs and the people who opened and closed the pool were very helpful, friendly and knowledgeable. They also got the job done and I have been happy with everything. In fact, I'm waiting for a reply on one of the requests for a repair that I put in yesterday.
Reviewed June 7, 2018
Anthony & Sylvan has been very good and reliable, and I’d recommend them. They built our pool in 2003 and we chose them because of their reputation and quality. They do our opening, closing and maintenance. I like their availability plus they work with us to resolve any issues.
Reviewed June 7, 2018
Anthony & Sylvan Pools was referred to us by people that we knew in the area. And because they were reliable and very attentive to our needs, we’ve decided to continue to use them. They installed our pool and our hot tub and they open and close our pool every year. And then if something goes wrong with our pool, they fix that as well. I like Anthony & Sylvan's timeliness. They’ve been excellent at meeting our needs when something hasn’t worked out exactly right of trying to rectify it and make it right. They’ve been very polite, very courteous, and their work has been outstanding.
Reviewed June 7, 2018
We ordered our pool from Anthony & Sylvan and we used their services for the pool opening. I liked that they were on time and they were very clean. They picked everything up when they were done and you don't even know they were here. Also, when we had a problem, they got back to us right away and finished what we needed.
Reviewed June 6, 2018
We chose Anthony & Sylvan Pools for our pool service because of a referral from a colleague and I liked the ease of using them. We use their services for opening and closing every year. We also use their service if we have any issues with our pool. We've dealt with the service people of Anthony & Sylvan from the building of our pool to using them for service.
Reviewed June 6, 2018
We have friends who've used Anthony & Sylvan, so we've used them as well for pool installation and for servicing. Their crew was very efficient and fast during the installation, so that was very nice. In terms of opening and closing the pool they set up the date. And they were on time and we had no problems. My husband goes to the actual location for any of the chemicals and he seemed to have a good experience.
Reviewed June 6, 2018
Anthony & Sylvan did our pool renovation and they’ve done my work ever since. I've used their services for the opening and closing, including any maintenance that I can't handle. I deal with them for scheduling stuff and make sure that they send out the person that I would like sent out. I like that I can get them on the phone and they are responsive.
Reviewed June 5, 2018
We had Anthony & Sylvan put our pool in. We also have used their pool services for opening and closing, getting our water tested and putting on the safety cover. Denise and Vince were wonderful. The only issue we had was we put a new pump in last week and they were gonna send somebody out to give us some estimate but that never happened. Ironically, the pump died that day. I called back and they were able to service it within 24 hours. So, we were happy about that.
Reviewed June 5, 2018
Anthony & Sylvan installed the pool and I use them to open and close it as well. I like everything about working with them and the team is knowledgeable on the phone.
Reviewed June 5, 2018
Anthony & Sylvan put our pool in and they open and close it every year. And then we bought our new pool pump from them. The staff, as well as working with them, is my favorite thing about the pool. They did everything I needed and I like that they call me to set up the opening and closing months in advance. But something bad happened. We’re selling our house and for the buyer, we have to put in a new pool heater which is $3,300 and which we’re paying for. We will also have new grouting, mortar between the bricks and new caulking, and we’re paying for those as well. The buyer of our house called Anthony & Sylvan six to seven times and begged for them to accommodate him. But it’s too busy that time of year and they don’t have time to take care of him.
Anthony & Sylvan can’t take one more work and opening pools is what they’re concentrating on right now. So the buyer went to another pool company and they lost a huge customer for good. And it’s a shame because we’ve used Anthony & Sylvan forever and we love them but he won’t deal with them anymore. I was gonna call and tell them that but I'm not the buyer and I’ll be leaving. I feel bad because Anthony & Sylvan has always been good to me but no more will they see this pool again.
Reviewed June 5, 2018
I ran into a gentleman at a pool store and we just got talking. He talked about a remodel he did with his pool with Anthony & Sylvan. So, I gave them a shot and decided to have them remodel my pool. I also had them for a pool opening. I deal with Hart most of the time and he is very friendly and polite. I like that the people from Anthony & Sylvan have been generally responsive too. However, it's been a couple of weeks since I put in a claim for a piece of brick that we noticed was broken on the pool and we haven't heard back from them. Still, I would recommend them.
Reviewed June 4, 2018
We had a friend who works for Anthony & Sylvan's renovations and whenever we renovated our pool, we ended up going with them. And that stuck with us since then. We've had them open and close our pool. They also installed a new heater and did heater maintenance, motor maintenance and a renovation. I really like the technician we had. It never felt like he was overselling us and he always gave us good information about what we needed to do. He was honest and told us what improvements he thought needed to happen and which ones were okay to hold off on.
Reviewed June 4, 2018
When I moved into my house the existing pool owner told me he has always gone with Anthony & Sylvan pool. So I used them as well for pool services as well. I like working with them. I deal with Fred, Don and Vince, who is the lead technician, and they have been excellent. I had a little problem at the beginning of the season with one of the technicians but it was resolved by them by sending Vince out. Vince then was able to remedy the situation and help me troubleshoot a lot of issues that I had going on.
Reviewed June 4, 2018
Anthony & Sylvan built my pool two years ago. I was pretty pleased with that whole experience and their timeliness so I continued to use them for openings and closings. The interactions with the Anthony & Sylvan team were all positive. They come when they're supposed to. They do a great job. We've never had any issues. It's just easy. And I really like my service guy, Luis. He always comes anytime we've had an opening and closing and one time when we had a service. I know my pool is in good hands.
Reviewed June 4, 2018
Anthony & Sylvan built my pool and I use them for opening and closing. I dealt with Paul who was my salesman. He worked on the design of my pool and steered me in the direction of the engineer that was required to do the grading and helped me get the permits through the government. That comes with experience and I expect that from them as they've been in business for so long. Also, they’re one of the top performers in the area.
A lot of the little guys are cheaper, but they’re here today and gone tomorrow and out of business. I know Anthony & Sylvan have a solid list of subcontractors that they can depend on. My neighbors built his pool with a small guy but they couldn’t get the fencing. They didn’t have a subcontractor for fencing that he could rely on. He had to wait almost two months after the pool was finished to get a fence in and you can’t get your permit until you have your fence around the pool. So a lot of bad experiences with non-Anthony & Sylvan contractors.
Anthony & Sylvan showed up on time and they knew what they were doing. They were helpful, cordial, and knowledgeable. And while they're not the cheapest, they’re not the most expensive. They're reasonably-priced. And I have confidence in what they’re doing. Also, I told them where to put my spa covers since it’s too heavy for me to lift. And they complied. They also gave me recommendations when they took a look at my pool. They told me I needed caulking around there and to take the Styrofoam out.
I’ve used Anthony & Sylvan so much. I went with somebody that was more affordable, but I think they have a genuine interest in my equipment here. They wanna see me do well and I’ve learned not to buy parts from Anthony & Sylvan because of the markup. The price online is a third of the price that they offer. I’m in real estate and I've recommended them to one of my clients. I’m reasonably-pleased and I keep going back to Anthony & Sylvan.
Reviewed June 3, 2018
Anthony & Sylvan built our pool and we stayed with them for pool services. As far as the opening and closing, they were here when they said they would show up and it doesn’t take them long to get the job done.
Reviewed June 3, 2018
A family friend had used Anthony & Sylvan and they recommended them to us. Anthony & Sylvan did pool opening and closing for us and everybody was very professional. They got things done quickly and they seemed to be on schedule. They said what they were going to do so that’s good service as far as I’m concerned. Also, I have already recommended them to a friend who ended up using them.
Reviewed June 3, 2018
Anthony & Sylvan built our pool and we chose them for their known reputation and my daughter’s recommendation. We also used them for opening, closing and equipment repair. Their technicians are very knowledgeable and every time they come out, our interactions are great. They know what they’re doing, they’re professional and they get the job done right. However, their scheduling has been poor sometimes and that’s been my only frustration. They’ve taken steps to improve that but we’ll have to wait and see for the next season.
Reviewed June 3, 2018
When we purchased the house, the pool was already in and we were told that Anthony & Sylvan installed it. I’ve called them in the past to replace the heating unit in the pool then we decided to try them for opening. We were very pleased with our experience. They were there when they said they would and there was great ease in working with them. They cleaned up everything and there was no problem with the opening. In fact, we were so impressed with them that we contracted them for five years.
Reviewed June 2, 2018
My uncle had used Anthony & Sylvan for his pool so we also used them for the original construction of ours, and then for opening and closing. They’ve always been professional, helpful and available to answer my questions. And everything has been done in a timely manner.
Reviewed June 2, 2018
Anthony & Sylvan Pools built my pool so I got them for my pool services too. I have been using them for the opening and closing service as well as the maintenance for the new pool. I like the ease of scheduling and getting them, and that they are familiar with my equipment.
Reviewed June 2, 2018
We did a research online and Anthony & Sylvan had the highest rating. I originally went with them and they are nationwide. We use them for pool building, maintenance and seasonal closing and opening services and I like the quality of their work. The pool looks great. Also, my wife normally goes weekly to get the water tested and Anthony & Sylvan does a great job with that. They very much know what we need and how to get the pool running. Also, they’ve always been on time and very knowledgeable.
Reviewed June 2, 2018
We use Anthony & Sylvan for opening and closing services. I recently had knee surgery so I wasn’t able to get out to get pool chemicals for the first few months of the season. When I had called, they were more than happy to just have those delivered in the van with the pool opening supplies, which was very helpful.
Reviewed June 2, 2018
Anthony & Sylvan built my pool 12 years ago. They got the job done and I never had any issues. When I contacted them and make arrangements for opening and closing, they’re here. It doesn’t matter if there's a hurricane. However, it was miserable the day they were here. It was freezing and raining. Two of them were out there and were soaked. They were also very friendly. One of them was the same guy I had for about a year. We got to know each other a bit and he was really good. However, he moved to West Virginia so he does pools that are closer to his house. Even so, there were times I would still call him and ask him questions about the pool.
Reviewed June 1, 2018
Anthony & Sylvan is local to me and they initially installed the pool at my house. Then I chose them to do the renovation, opening, and closing of the pool. I didn’t have much interaction with the people who came out when they opened that pool but they’ve been very helpful when I go into the store.
Reviewed June 1, 2018
We interviewed several pool companies when we were putting our pool several years ago and Anthony & Sylvan was the last people that we interviewed and they were the most honest. They told us upfront how much the whole thing was gonna be unlike other pool companies who would tell they’d have to get back to us. Anthony & Sylvan put in our pool and our decking and they service our pool when we have problems. They’ve opened up the pool and closed our pool at the end of the season. They’re our pool people in general.
When the service people come out, they know what they’re here for and we don’t have to be here, which is great because we have busy lives and they just come and fix the problem. They would leave a little note on the door with the receipt saying they were there, they fixed the problem and if there were any more problems, to just let them know. They were really customer service friendly and they’ve put in great pools. I have a really nice pool in the backyard, saltwater spa, zone decking. Their pool service is excellent. They’re the best pool company out there and if anyone really wants to get a pool or needs someone to service the pool, they should hire Anthony & Sylvan. They’re very reliable and professional and have great customer service. I highly recommend them.
Reviewed June 1, 2018
Anthony & Sylvan built our pool 11 years ago and I've stayed with them ever since. The people they've sent have been very friendly and knowledgeable. I had one part that had to be replaced. But I was totally satisfied with the job that was done from the beginning.
Reviewed June 1, 2018
Anthony & Sylvan built our pool. We have them for opening and closing, and weekly. It's a VIP that we have, and I like that they all have to do it. Their team does the right thing. Anthony & Sylvan is a very helpful hand.
Reviewed May 31, 2018
Anthony & Sylvan built my pool and they’ve also done work for me in the past. They are reliable and I never had a problem with scheduling. Every time I call, I usually get the date that I want. And sometimes I work with the person who comes out and does the pool, and he’s fine as well.
Reviewed May 31, 2018
We use Anthony & Sylvan for opening and closing our pool and we've also gone up to their Chantilly office for their advice as we have converted ours to a saline pool. I've talked with a gentleman there and had him walk me through some of the steps to do with the heater. We love the appearance of the pool. However, it’s got some warranty issues that has to be dealt with because there’s serious cracking going on right now. We reached out to the warranty department a couple of weeks ago but haven’t heard anything. So we just reported it to the lady that we got connected to. And she said she sent an email to the warranty department for them to reach out to them. It’s gotta be dealt with sooner before it gets worst.
We let the pool sit for the winter and opened it last summer. It was a long and drawn out process of which there were a couple of changes in who we would be talking with. We had a pool representative that we talked with named Randall and he was very successful as trying to get answers to our questions and respond to us and be available to us with questions and answers. He was the one that helped us through the pool process. The gentleman that came out then was Mark and he walked us through the use of the chemicals. He's a very knowledgeable man and he was very, very fast spoken but he did a good job.
I understand that it could be in the internet in pointing out on our own everything about the project before starting with it. We’re older people and we don’t really operate like that. But they did come out to the home and they did sit down in the office and point out different things to discuss what we might want with our pool and they were very open with that. But they could offer some more direction on, "You’re gotta have to have some place for waters to the out of this pool when you back push." Ask who the pool was built, ask if everything was in place.
Then we got a booklet that says location, location, location. You have to have a place for all this water to flow to. If we’d been in the city where we had a real cramp area so that they would have addressed that because we live in the country and we have a large area for them to flow off into, they didn’t think that as a concern. But there’s some things that they could cover with first time pool owners to make it a more enjoyable experience afterwards, that you really have covered all the basic. You have to have the right location and gates in the right place on your fences.
The different things that seemed like common things if you own the pool before or if you built a lot of pool that operate them in the sense that you’re dealing with people who haven’t done that and they need some direction. It’s up to us if all that doesn’t matter but at least the opinion should be there. We didn’t know enough to ask these questions, the right questions.
It’d also be great to have a booklet about the machinery that's in there and not have to get it from the internet and print it all out. It would be great to have a complete booklet on what to do with your machinery and how often you should do this and how often you should do that when you’re not paying a pool service to come out weekly to take care of the pool. Other than that, it’s been a good relationship we've had with them. We've been open with them and have shared our concerns in what we’re capable of doing and that we would have liked a little more guidance.
Reviewed May 31, 2018
When my wife and I were looking for a pool, I’ve heard from other folks that Anthony & Sylvan was one of the best companies to go with, plus they’re in Chantilly which services our area. We’re very pleased with the pool they’ve put in for us and they’ve been doing great with the opening and closing services during Spring and Fall. The folks who come out to do the service have been very pleasant and knowledgeable. Every time they come out, I go out with them. And they always explain what they’re doing. I’ve learned quite a bit about how to take care of the pool myself and I also got maintenance tips. We have an in-ground pool, and my wife is handicapped and it has been a great pool for her to exercise in.
Reviewed May 31, 2018
I had friends that had Anthony & Sylvan pools and I was impressed when they came out and gave me the demo. Their name is well-known and I trust them. I used their services for the opening and closing of the pool and everything was great. It was a big investment and I didn't want anybody else working on it.
Reviewed May 31, 2018
I use Anthony & Sylvan for seasonal services. Their team comes, opens, closes and sprays my pool. They're courteous, professional and pretty responsive. So far, their work has always been of good quality.
Reviewed May 30, 2018
We used Anthony & Sylvan for the first time to open the pool. We researched all the local pool companies and chose them based on our budget.
Reviewed May 30, 2018
We bought a house that had an Anthony & Sylvan pool already installed on it and we just went with them for the opening and closing service. They've been very helpful in getting things scheduled or helping to figure out what needs we might have as a new pool owner.
Reviewed May 30, 2018
Anthony & Sylvan built my pool five years ago. I've used them for opening and closing the pool and maintenance as well. They always do a good job, they are on time, and they are always excellent. I usually have the same team members and they pretty much know my pool from top to bottom and it is usually care-free.
Reviewed May 30, 2018
Anthony & Sylvan has been opening our pool and repairing it for four years and they're good. The same people came from the spring and then came to a close and opened the pool and they're very courteous. They ring the bell, do their job and then they say they were leaving and they're gone. We've had a few little issues about scheduling and stuff with the office, but nothing severe.
Reviewed May 29, 2018
In southern Maryland, there are very few options for companies that provide pool services. Anthony & Sylvan Pools has been around for a long time, so I knew about them and it was natural for me to call them. They built my pool and they come out every two weeks and service it. I've had a lot of interactions with the Anthony & Sylvan team. When I need them, they tell me when somebody’s coming out to service the pool. If I have a problem, I call their office and they're very responsive.
Reviewed May 29, 2018
I bought a pool in 2007 and then I moved and bought another pool from Anthony & Sylvan. I've been using them mostly for opening and closing services. But I use them as well if there's a maintenance issue with the pool, then somebody comes out and services it. I like the pool that they built for me and my experience with them has been great. The design phase went well and I enjoyed that part. The construction was fine, although there were a couple of delays due to the weather. But I've got a long-standing issue with them that still remains unsettled. I had my pool built two years ago and I've been working for over a year to try and resolve the warranty issue, and I still haven't gotten that issue resolved. I've communicated a lot and they've communicated a little. No one has checked back in, so it's a struggle.
Thank you very much for bringing this to our attention. We have located your account and will be contacting you to better understand your concerns and to try to find a positive resolution.
Reviewed May 29, 2018
Anthony & Sylvan has been our pool service for almost 20 years now. They do the opening and closing. The company is reliable, and all my interactions with their team have been great.
Reviewed May 28, 2018
Anthony & Sylvan installed my pool. We've also had their opening and closing services and then, we started doing cleaning as well. We had a struggle during the installation of the pool. It was a bit longer than necessary and we’ve had so many challenges. But, they are trying to meet those challenges.
Reviewed May 28, 2018
I had bought this house and Anthony & Sylvan put the pool in. I use them for seasonal opening and closing services as well and they were friendly.
Reviewed May 28, 2018
Anthony & Sylvan has been around forever and we got a number of local stores close by and we are dissatisfied with our current provider. We used them for opening and closing and we liked their flexibility. Also, they're very professional, very nice and easy to work with.
Reviewed May 27, 2018
Anthony & Sylvan installed my pool and though we've had some issues in the past, Daniel has done a good job. However, they are the most expensive company to work with, and I’ve shopped around getting pool supplies and chemicals from other places because of that. But they know the business and do a very professional job.
Reviewed May 27, 2018
Anthony & Sylvan built the pool when we moved in the house. They've been in business for a long time and they guarantee their work. I've had a pool pump and a filter put in, and we've had a couple of valves checked. They also do the opening, closing and any maintenance. All our interactions have been very positive.
Reviewed May 27, 2018
I've been with Anthony & Sylvan for 15 years and they are a good company. They installed the pool and usually, they do a decent job. However sometimes there are issues, like when you order something and then it doesn’t come in at the time you were told it was going to be delivered. But they get it and they deliver. They work out the issues and everything’s fine. Also, I had a usual guy who comes out every year. I didn't have a problem with him but there have been bad days. This year, there was no issue and they sent a different guy over and the second guy run like he’s opened the pool up before. He was completely different than the first guy that I had an issue with. He showed me stuff that no one ever showed me and I had my pool for 15 years. I was so impressed with him.
Reviewed May 26, 2018
Anthony & Sylvan constructed the pool when we purchased the home. We just followed through with using them for opening and closing, as well as equipment maintenance. We also had them renovate the pool a couple of years ago. I like that they are prompt, efficient, and do a good job. Working with them is convenient. We're pleased with them.
Reviewed May 26, 2018
Anthony & Sylvan is a local company and they installed our pool. We’re also using them for seasonal opening and closing, warranty works and maintenance. But when they opened the pool, they couldn’t put the handrails on, and I’m still dealing with that issue. That has been my disappointment this year with them. They also said that my light was burned out in the deep end and I had to replace it. I had been trying to get an answer on replacing them and a quote ever since they opened the pool and I’m not having a whole lot of luck with that. Normally, I can deal with them okay and there’s no problem.
Reviewed May 26, 2018
We went through about three different other pool companies and we picked Anthony & Sylvan to build our pool. We used their pool services for openings and closings. Working with them has been very easy and convenient. Their team has always been very helpful with the water testing and helping with keeping the pool out of the chemicals to where they should be.
Reviewed May 25, 2018
We have Anthony & Sylvan do the opening and closing of our pool and when something breaks, they do the repairs. We like their knowledge. Our neighbors use them as well.
Reviewed May 25, 2018
Anthony & Sylvan put the pool in for us. We also used them to open and close it.
Reviewed May 25, 2018
Anthony & Sylvan has a good reputation. We used them to install the pool. And we have them for the opening and closing. They do exactly what they say they’re gonna do. They have scheduled date and they are always there on that date. Their customer service is excellent. I just recently had a bad experience with some other company not related to the pool, but it makes you appreciate the good customer service from the companies that do provide it. This past year we had an issue about a slight cut in our cover. They told me exactly what they were gonna do and how they were gonna handle the situation. They’re very professional.
Reviewed May 24, 2018
I used Anthony & Sylvan for opening and closing the pool. The person who did it explained everything about my pool and its price too. It’s easy working with them because I have the store near me. But, it's taking a long time when they make the pool.
Reviewed May 24, 2018
This is our 2nd year with our pool and we have Anthony & Sylvan to our openings and closings. They've been providing quality service. On the other hand, we’re supposed to have someone call us about the caulking around our tile around the pool. A man spoke with my husband a couple of days ago and said they hope to get it done this week or next, but we don’t have a date when they would come.
Reviewed May 23, 2018
Anthony & Sylvan installed our pool 15 years ago, and I have used their services for opening and closing, pump and filter replacement, and they did our salt generator when we converted to a salt system. Whenever their men do something that they find a problem, they notify and explain the situation to us and give us our best options to overcome the problem. They're courteous and very advanced with their cleanliness. And I can’t tell they were there when they’re gone. It’s a big thing also that they're here when they say they’re gonna be here at a certain time. Their time management is great and I respect their workers highly.
Reviewed May 23, 2018
I usually use a friend of mine for pool service and he was too busy so he referred me to Anthony & Sylvan. I’m glad he did because they do a better job. I have used them for seasonal opening and closing, and I like that they showed up when they said they would. They got us right in and we didn’t have to wait until after Labor Day which was most of them weren’t available. They even cleaned their cover and wrapped it up. I was really happy and I would highly recommend Anthony and Sylvan to all my friends.
Reviewed May 22, 2018
Anthony & Sylvan is a local company and I liked them the best when we met with different pool companies. We meshed the best with Anthony & Sylvan's sales team and we used their company to execute a different design consultant's work. Everything was on time and there was always good communication. We were in daily contact with our pool project manager. Since we've had the pool, we've been using Anthony & Sylvan's opening and closing service as well. This is now my third season with the pool and we've been very satisfied with Anthony & Sylvan. I also like having a swimming pool in my backyard. It's a place to gather for family and friends.
Reviewed May 22, 2018
The prior owner of the house that I bought used Anthony & Sylvan pool and I continued their service. I use their pool services for opening, closing and periodic season. And my interactions with Anthony & Sylvan team have all been positive. They’ve been very responsive. It seems everyone who works there are very cooperative and knowledgeable.
Reviewed May 21, 2018
Anthony & Sylvan knew what I was looking for and they understood the things I needed to know and gave me some information. They laid everything out and talked about it and everybody was very, very nice. And once my pool was installed, they didn’t leave me behind. Now, they open and close my pool. I take my water to Anthony & Sylvan’s store and they do an analysis on that for free which I really like and then they recommend any kind of chemicals that I might need. What I like the most is that when they say they’re gonna be here, they’re here and when they open, they call me. They’ll tell me if I'm probably the second customer and they give me a really good idea so I don’t have to stand there and wait around for anybody.
Mike from the Anthony & Sylvan team was a nice guy. He came out and he told me what he was gonna do. There was a certain charger that I have put in my chlorinator. He had mentioned that I should hold off for at least 24 hours and let it run through. They gave me all the heads-up and they put everything away for me and they put my cover right by the shed where I asked them. His lady partner, Stevie, was very, very helpful and they did a nice job. Everybody that has come here has always been very helpful and they have kept me informed. They let me know the good and the bad things, whatever it is. They let me know everything and I feel good about that. When they leave, I know what I’m doing and what should be done next and stuff like that. They’re very customer friendly. I am definitely happy with the experience, so I would recommend Anthony & Sylvan.
Reviewed May 21, 2018
My experience with Anthony & Sylvan has been very, very good. They put my pool in many years ago, then they redid my entire pool last year from plastering to caulking and tiling, and the opening and closing for this year. I like how they communicate. I get phone calls from them before the services and they're always fast and efficient. When they're here, I always talk with them to find out if there’s anything that I need to do and if there are any additional things that I need, and they’re always very responsive.
Reviewed May 20, 2018
I've been using Anthony & Sylvan for several years and I'm very pleased. They do the opening, closing, and equipment maintenance. Aside from being helpful, they come when they're scheduled. They continue with the job and the pool looks good.
Reviewed May 20, 2018
Anthony & Sylvan rebuilt my pool about three years ago. There were some issues and they took care of them right away. They came back to drain the pool and redo it. I can't ask for anything better than that. I also use them for openings and closings, and the guys who were there to open my pool did a fantastic job. Everybody that I’ve ever dealt with at Anthony & Sylvan has just been wonderful. And when they schedule the appointments, they work around my schedule and they stick to it.
Reviewed May 19, 2018
Anthony & Sylvan is professional and our family's been using their pools forever. They built our pool and they've also done all the work on it. We interact with them all the time, from the purchase of the pool to its maintenance. I also take the pool's water up to their place and have it tested every week.
Reviewed May 19, 2018
Four years ago, when we bought the house, we needed a whole pool renovation. I got a couple prices and we bought with Anthony & Sylvan. Then, after the initial renovation, they do a great job both opening and closing with the safety cover. Overall, Anthony & Sylvan is a good company to work with. They’re prompt and professional. We’re always happy and satisfied. I also like the buy three and get the fourth year for free. That helps.
Reviewed May 18, 2018
Our pool is brand-new and this is our first full season in it. Anthony & Sylvan was our builder and we used them for the opening and closing. When I use them to come out or I’m having an issue, they come quickly. They've also been very responsive to answering questions. As a new pool owner, we got a lot of questions and they've been very patient with us. They came out for all the equipment and walked us through everything. They trained us on proper handling and chemicals. And they referred us to the cleaner that we purchased for the pool.
They've also been very good about pricing. We bought a mesh cover from them as we closed last year because it was only open for about two weeks before we had to close it after the pool was built. They gave us a substantive discount on the mesh cover, and they came out, installed it and set it all up for us. For various types of customer service, they're outstanding. They came out as scheduled and got everything together. We're very happy with everything.
Reviewed May 18, 2018
We did our research on the area and Anthony & Sylvan has high reviews. And they installed our pool. From the very beginning, they came in and walked us through the whole thing. And every time there was a new change or something occurred, they contacted us and came back. Anthony & Sylvan is good all around.
Reviewed May 17, 2018
We've used Anthony & Sylvan to open and close our pool ever since they built it four years ago. This is our fourth season that they've opened a pool for us and they've always been on time and very professional. If there's ever been an issue with any of the equipment, they've always had extra parts and they fix it right on the spot. This year, there was a problem with one of the pumps when they opened the pool and that was handled very well. The experience has been seamless. We've never had a problem which is exactly what you want when you open or close a pool.
Reviewed May 17, 2018
I like dealing with the technicians when they’re here for the opening and closing for my pool. I see them bi-weekly and they're awesome, very thorough and they clean up the pool very well. Anthony & Sylvan stands behind their product.
Reviewed May 16, 2018
We have a freeform pool that was built in 2000 and we were using a pool company for it, but we were dissatisfied with their service. Anthony & Sylvan had an office right across the street from that company, so we decided to try them out. We used them to open and close the pool and we have been very pleased with their service. We picked dates and it worked out fine. Their service people are very good and are the main reason we're using them in the first place. I go to their retail store to pick up most of the pool chemicals that I add myself and the retail folks are fine. Everybody in their organization is top-shelf and I'm pleased. Anthony & Sylvan listens well, responds to any questions I have and seems to be genuinely interested in their customers. I'd recommend them to anybody.
Reviewed May 16, 2018
Anthony & Sylvan built our free-form 5-year old pool and we have a raised hot tub. We like having family time in it. We've seen Anthony & Sylvan's name and they had the best price. They re-plastered our pool because it was peeling. Their project manager was beyond amazing but the scheduling was not the best. The team forgot to put us on the schedule so we had some problems getting started. But once we got started, it went smoothly. The team was good and they got the job done quickly. I also use Anthony & Sylvan services for the opening and closing of the pool. The team responds and they get back to me with any questions or problems I have.
Reviewed May 15, 2018
This is a follow up from September 2017 when our pool was completed. Corporate was notified of issues with the project manager and salesperson and certain crews involved. After investigation corporate went above and beyond to make things right. We were especially appreciative of Joe and Michelle of the Houston corporate office and Owen of the Pennsylvania headquarters. Together they made everything happen. We are delightfully satisfied with the outcome and would recommend Anthony and Sylvan pools to anyone.
Reviewed May 15, 2018
We got Anthony & Sylvan through a recommendation from someone. They do the opening, closing and the bi-weekly services for the pool. I have a heart condition this year and I can’t do the work myself. And Anthony & Sylvan has taken that burden off me. They're very cooperative and they've made the water look better than we were able to. They got a new machine that really made a difference.
Reviewed May 15, 2018
Anthony & Sylvan Pools installed my pool about 12 years ago and I enjoyed their services ever since. I've been using their services for opening and closing and when I need repairs to be done on the pool. They're very polite and they seem to understand and know the problem. They walked me through trying to diagnose the problem myself and trying to fix it myself before they come out and service it. And if I can't do it, they have no issue coming out to the remote area I live in in Pennsylvania. There have been different people at different times and they tell me what they were doing and what to look for. It has been a good experience and I've recommended them.
Reviewed May 14, 2018
I've had the pool since I bought the house. It has a spa, it's concrete and it's especially made like a designed pool. I got the information in the mail from Anthony & Sylvan at one point when I had the pool redone and they were fabulous. I requested for information and they sent somebody out, and he was very informative. They kept up with me every day and made sure everything was done correctly by the end of the day. And then, they called me the next morning and let me know what was going to be done that day. The guys that come out are definitely very nice. Also, I like the look of the pool right now 'cause it's newly tiled and everything's fresh. Anthony & Sylvan is a full-service company and they're able to handle anything to do with the pool. I'd recommend them to anybody.
Reviewed May 14, 2018
We had the pool installed in 2008 and we always knew that Anthony & Sylvan was a household name. They were one of those who we did a consultation and an estimate with. And then we decided that they would be the best fit for what we wanted to do. Their quick response to everything as well as their knowledge is our favorite about them. Ben is always very good at explaining what the problems are. He goes over everything and how to work things. He's very patient too. Anthony & Sylvan does equipment maintenance for the pool and we also use them for pool opening and closing. Since they built the pool, we know that there's probably no one else out there that could repair it better than they can. With my experience with them, I would definitely recommend Anthony & Sylvan to a friend.
Reviewed May 13, 2018
Anthony & Sylvan is extremely dependable and prompt. I had them build the pool and I chose them because they were the best pool builders in the area. I have also used their opening, closing and maintenance services as needed. I like that we always have the same people. We don’t have to deal with a new person every time we make a call. I’m satisfied with everything.
Reviewed May 13, 2018
I have been a customer of Anthony & Sylvan for a long time now and they're the only one I use for the swimming pool. They do the seasonal opening and closing of the pool and they're very professional. My interactions with their team have been good.
Reviewed May 12, 2018
In 1983 we had our Anthony & Sylvan pool put in and initially, the people who opened the pool contracted with a local pool service. I dealt with that service for 30 years, and then they sold their business to another group and the other group that came in and took over didn't do a very good job. And so, I looked in the telephone book and came up with Anthony & Sylvan. I figured, who better than the people who originally built the pool to service it? I contacted them and for the last couple of years, I've been dealing strictly with them regarding the opening and closing the pool.
I've bought new equipment and a pool cover from Anthony & Sylvan, and I do all the weekly services plus the opening and closing that they do. I like the fact that they show up when they're supposed to show up and they do the job efficiently. I've called them and they've responded to my calls. The people are friendly and courteous. They know what they're doing and they do a very good job. And their services seem to be reasonable compared to other groups. That's why I've continued to use them and I will continue to use them.
Reviewed May 12, 2018
We found Anthony & Sylvan four years ago when looking for a pool contractor and we’ve worked with them from the beginning. They built our pool then they open and close it as well. They’ve been very reliable. They have delivered their promises and done a good job. We were unhappy initially with the way the lining of the pool turned out but they went and did extra to make sure that the pool was completed to our satisfaction, including completely replacing it. We were very pleased that they went through that effort to make sure that we were happy. So the customer service person is important. All of the teams that come out to open and close the pool are very knowledgeable, courteous and organized also.
Reviewed May 11, 2018
My pool is 5 years old, Anthony and Sylvan has plastered my pool 3 times already... And it's still not right. Just uncovered for the winter to find pieces of cracked plaster and cracks in the plaster. The plaster contractor they use is unbelievably incompetent and very poor quality work. I hired another company to come in and tell me what was wrong with my plaster, and they assure me that the only way to have these indications is from the plaster being either mixed or troweled improperly when it was applied. Do yourself a favor and do your research and find a good quality pool builder that knows how to stand behind their products. You WILL NOT get that with Anthony and Sylvan. If it would have allowed me I would have given them 0 stars.
Thank you for bringing these concerns to our attention. We have located your account and will be contacting you, shortly, to better understand your concerns and to try to find a positive resolution.
Reviewed May 11, 2018
I use Anthony & Sylvan mostly for openings and closings but also occasionally when there has been an issue and something needed to be repaired. They’re always knowledgeable. They show up on time, do what they're supposed to do then go away. They do a good job.
Reviewed May 11, 2018
Anthony & Sylvan built our pool for us a couple of years ago then we continued using them. We use them for opening and closing. They also installed the heater and fixed the pipe when we broke it. Their workers are friendly and easy to talk to. They're also helpful. They answer any question I have. Even if they're dumb questions, they're happy to answer them. We're happy with Anthony & Sylvan.
Reviewed May 10, 2018
I have wanted a pool my whole life and I had a friend who uses Anthony & Sylvan. Anthony & Sylvan had three different teams that worked on my pool. They were on time and did what they said they were going to do. Our interactions, on the most part, were handled well. All was done and I was impressed. They made a beautiful 22,000-gallon salt water pool in my backyard and I really like its salt water feature. They also made a heater. This is my fourth year with the pool and I use it almost every day. I look forward to swimming throughout the summer.
Reviewed May 9, 2018
Customer Service is supposed to be a service for the customer. At this company there is never a person on the line to answer, they always have a recording. They say they will call back but rarely do and if they do it takes weeks. We have a company where there are 6 people in Customer Service. We always have a person answering the phone. We also have email access to customer service for off hours. Anthony and Sylvan have nothing like this. It is more like customer disservice. We have been trying to get our (warranted) pool leaks fixed for a year. They worked on it in the Autumn but have not come back. They don't stand up to their warranty claims. Now we just want the pool opened for the warm weather and we will deal with the slow leak when the season is over. They have not responded to this request for weeks.
Reviewed May 9, 2018
Anthony & Sylvan put my pool in and I've been using them for the last eight years. I use them for seasonal opening and closing of the pool, including any repair work that might need to be done. All the people who come are efficient, very nice, and they get the job done. This year, when some rodents chewed on a wire, the guy who opened the pool was able to fix it instead of having somebody else come. So he went above and beyond to help out and it was very good of him.
Reviewed May 8, 2018
Our pool should have already been completed. We are being held up by a poor quality tiling/coping job done by “Andrew's Tiling and Coping Company”. The fault lies with “Anthony & Sylvan Pools” though, because these are their subcontractors. We call and email and are given promise after promise w/o resolution. They don’t call back when they say they will. Our pool is already paid in full. (Our very bad mistake, we trusted them). I cannot even express the extent of my disappointment, not just that the pool isn’t completed but, that a company and the people who work for that company, can treat people this way.
My granddaughter was so excited but now she’s feeling sad and disappointed. If it weren’t for her and the hopes that maybe we will have a pool by summer I would be sorry I ever talked my husband into this. We live near Houston and they won’t work in heat over 95 (expected to be 90 today) so my hopes of having our pool in time for summer are rapidly fading.
Reviewed May 8, 2018
Some of our neighbors recommended Anthony & Sylvan and so they built our pool last year. I also use them for closing and opening the pool. They did a nice job opening it and their team is very professional.
Reviewed May 7, 2018
This is not a company to deal with. My pool was "done" by Anthony & Sylvan pools back in 2015 and it is not in use as of now. The quality of work and materials they did install are so poor (cheap), taking to consideration that they have no in house crew, they used subcontractors with very little professional skills and experience (cheap). My pool is totally out of use after they have done re-plastering. I was asking them to do something about it and fix all that was not done right, did not get any help, everything they put on me that is my fault. The garbage, after work was done, they buried in the back yard, total disaster.
The second portion of contract was electrical part, was not even started, tried to reach them for two month result was = 0. Got other el. company to finish work. This year I have a contract with other pool company to take all "new" plaster down and replace 100%, it will double my cost for pool renovation. After all of the above I would like to bring to all new customers that this is not the company to work with. Unprofessional management, even worst craftsmanship will give you headache for a long time including double cost to repair your pool after them (Anthony & Sylvan pools). I would qualify the Anthony & Sylvan Pools performance overall as negative 10. DO NOT USE THEM! BE WARNED!
Update:The Anthony&Sylvan pool company took all necessary steps and they fixed all my problems. After all they have done, I have no complaints, all problems were solved.
Reviewed May 7, 2018
I've wanted a pool for a long time but getting it put in was not a pleasant experience. We had a lot of trouble with getting individual things done. Each one got lost in a rabbit hole of Anthony & Sylvan's business offices here, and there was a lot of delay. But once I found the individuals and was able to talk to them one on one, especially the guys at the Chantilly office and their pool service people, everything went real well.
We got the guys out here but the construction manager kept getting changed on us. People would come in and one day, we had one guy then the next day, we had another guy. So there was a lot of confusion about who was actually supervising and some of the subcontractors were substandard. It took a long time but we persevered and finally got the pool worked on and finished. We weren’t happy with the experience though. It hasn’t been a good experience for the most part, except where the individuals would come out and do our servicing. Along the way, I’ve normally spoken with the service folks over at the Chantilly office, and the ones who do the opening and closing are very good. I like them. They’re very attentive to what they’re doing. I would still recommend Anthony & Sylvan to others but they would have to keep close tabs on what everybody’s doing.
Reviewed May 6, 2018
We've been using Anthony & Sylvan's pool service for three years now. Their employees are all courteous, nice, and they know what they’re doing. One of their employees, Frank, is great. He's the one that always comes to open and close our pool. We also had some warning issues with their team but they’ve been taken care of.
Reviewed May 6, 2018
I’ve had pools all my life and I had wanted to get an inground pool for the last 10 years. I heard about Anthony & Sylvan through their reputation and name in the area. They installed the pool then I also purchased a coverage through them. They've closed and opened the pool in the three years that I’ve had it. Anytime I’ve had service people scheduled to come here, they’ve always been prompt, efficient and very professional. They have an excellent workforce. They focus on the problems and I'm very pleased with them.
Also, in the opening of the pool this year, I had an issue with the motor of my solar system. I contacted the warranty department. They came out and examined it then they literally replaced the motor without any hassle whatsoever. The experience was absolutely awesome. I was very pleased with the experience and the professionalism of the company. Anthony & Sylvan is a very good company.
Reviewed May 5, 2018
Anthony & Sylvan built our pool 10 years ago. We were not pleased with the construction manager and the whole construction process but we used them for their opening and closing services initially because those were part of our contract. Then the local technicians have been very pleasant and informative so we stayed with them for the opening and closing. I also like the people that I talk to on the phone. We’ve been using Anthony & Sylvan for 10 years and I would recommend them to others for their maintenance services.
Reviewed May 5, 2018
I’ve been a customer with Anthony & Sylvan for 15 years. We would call and email to contact them and that has been a great experience. They open, close and provide weekly treatment and cleaning services. They inform me before they come and they are really responsible, committed and on time. When I have an issue, they come and respond right away so they are really good. It’s excellent service and I highly recommend them. The pool is great and I'm enjoying it.
Reviewed May 4, 2018
Anthony & Sylvan was the installer of my pools and we also have them open and close the pool. They’re prompt and their service is really good. Their team is very kind, courteous and professional. And they're very good at what they do.
Reviewed May 3, 2018
We had Anthony & Sylvan install our pool in the beginning of August of 2017 and we are still waiting on the completion. Our pool was opened for the first time last week and still have no clue what chemicals and how much to use and operate the pool vacuum. I was told it takes a couple of weeks for a "indoc" to be scheduled (why open a pool and let it sit with no chemicals or the ability to vacuum if your customers have to wait for another appointment weeks later?) not to mention that there are lines going down the sides of my pool from when the plaster was installed on a rainy day last year!! I was told I now have to go through the warranty process since it’s outside of 30 days (which it was pointed out to my PM last year). Every time I call to discuss my concerns, I get passed to another person and they give me a totally different story from the last person I spoke to.
When decided to make this huge investment we chose Anthony & Sylvan because we liked what we were told during the sales meeting. I felt confident that we would be taken care of, that my PM would communicate with me through each step of the building process, when promises were made they would not be broken. The contractors they used would schedule time to come out but never show up, this happened numerous times. Emails were sent but had to resend several times before we got a response.
We feel very helpless at this point, we spent a lot of money for a pool for my family, that we still can’t use. I understand that the construction process will have issues along the way, but that’s when the business’s customer service should be 110% and make up for the bumps throughout the journey. If I would have known then what I know now, I would never have had Anthony & Sylvan build my pool and I will not recommend them to my family or friends.
Reviewed May 3, 2018
Anthony & Sylvan is very professional. They do the pool weekly service and chemicals. They were friendly and easy to deal with when they came to open the pool. I was very pleased and I would recommend them.
Reviewed April 23, 2018
After Anthony & Sylvan installed them, they never worked even after several return visits by A/S electrical and gas contractors. It was concluded that the igniters were defective and not suited to our environment. Anthony & Sylvan offered to convert them to manual ignition. I did not purchase "manual ignition," and do not want manual ignition. They also failed electrical inspection.
Thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution.
Reviewed Jan. 22, 2018
Anthony & Sylvan built the pool and I’ve had them open and close all the time for years. They explained to me how everything is going. I always watch them and I ask questions, and they answer the questions promptly and nicely. They were very nice when they were closing the pool and informative, too. I already recommended Anthony & Sylvan to people down the street.
Reviewed Jan. 22, 2018
Out of the three companies I was looking at, Anthony & Sylvan's customer service was by far superior than the others. I had them install a pool for me which they closed in the fall and would be opening in the spring for me. Everyone that’s come out to help with the build was phenomenal and has top-notched communication. It was pleasant of them to inform me with everything that they were doing. And anytime I would call, they'd be right on top of things. They would explain things step-by-step and would have all the right answers.
Reviewed Jan. 22, 2018
I use Anthony & Sylvan for just about everything. They come over to get things done and then, they're gone. Also, they usually got what I need. In fact, I bought my supplies there. Overall, they do a good job!
Reviewed Jan. 22, 2018
I was using another pool service and switched to Anthony & Sylvan. I wasn't satisfied with the costs of the previous pool service. Anthony & Sylvan is very responsive. I use them for opening, closing and servicing the broiler. The service people who come out are very cooperative, interactive, approachable and they’re easy to work with as far as dates.
Reviewed Jan. 16, 2018
Anthony & Sylvan had the reputation of being one of the better pool installers in the area. They replaced a pool that I have had installed that was a vinyl liner. I had that for a good many years but I wanted a top-quality, concrete or gunite installation so I chose Anthony & Sylvan because of their reputation. When you go to their retail stores, their people in the retail stores are so helpful. They know everything about my pool. Every time I’ve been in there for water treatments and for chemistry, they got it down.
When they installed the pool. I was there for pretty much at least 80% of all the work they did. They always use top-notch subcontractors, for one. And I have even taken a vacation to Hawaii. I was gone for like 10 days and they were communicating with me even in Hawaii. They left no stone unturned. If I moved and wanted another pool, I would definitely have them do the installation.
However, I have a hot tub and a pool. They are combined. In the one area where they put mosaic tile on the surface, that should have been concrete. When they put the cover on for the winter season, they put so much pressure on the ledge where the water comes out of the spa and into the water. That ledge will crush the mosaic tile. And every year there’s always a little bit of repair there. I do the repair myself but had they extended the concrete out like they have around my pool, that would have been foolproof. There wouldn’t be any problems at all.
I know enough about pools, at this stage, to open my pool and have no problems. So I only use Anthony & Sylvan to close my pool. I know that if I did something wrong in the closing of my pool like if I had frozen a pipe because of my inability to close the pool professionally, that it would be on me. But if they did something wrong, they would stand behind the work because they do a good job.
They have maybe three different groups that come out and do the pool closings. The last two pool closings I’ve had have been the same guy. And they’re always very conscientious. And they even taught me a few things about how to prepare the covers so when they come, it’ll be easier to put the cover on. It was always a good installation. It's just that I would rather they have a retail store right here in the Yardley. They have one in Feasterville and that long long ride all the way out to no man’s land, out near Plumsteadville.
Reviewed Jan. 16, 2018
I've been using chemicals from Anthony & Sylvan since I opened the pool, and I also use their equipment. I like that they are local and the person who installed my pool said that she uses their stuff too. They check my water occasionally when I ask to. It doesn't cost me anything and they're on track of what I needed. We recommend them.
Reviewed Jan. 16, 2018
Anthony & Sylvan built my pool and I called them for service since the company that normally does it was unavailable. I made sure that Anthony & Sylvan was available when I called and I had them for the opening and closing of the pool, which was convenient. Scheduling the service was very easy and convenient as well, and they came fairly quickly compared to other companies. Everything was finished and neatly put away when I came home. Everything was folded and the hoses were wrapped up. They were very thorough and organized. They did a really great job as far as attention to detail.
Reviewed Jan. 16, 2018
Anthony & Sylvan is very accommodating and kind. They do what I want and they suggest what I should have and talk about it. I've been having their pool services since 1992 and I use them for all of my needs. Everything is doing very well. I have recommended them to my friends and they have turned over to them.
Reviewed Jan. 16, 2018
Anthony & Sylvan was very easy to deal with and all our interactions with them were fine. And our pool, a rectangular and standard one, doesn't leak and it works.
Reviewed Jan. 16, 2018
My friend recommended Anthony and Sylvan and they built in and then closed our pool for us. They were on time and did a good job for the closing.
Reviewed Jan. 11, 2018
Anthony & Sylvan is in my local area and I use them for closing my pool. They always provide good service. I also got a waterproof cover from them this year and I was satisfied with that too.
Reviewed Dec. 21, 2017
We were happy with the feedback we got from Anthony & Sylvan, as well as the quick responses to questions before we decided to purchase a pool. So far, we've only used them for pool closing. And their team has been very courteous, answered all my questions, and came up with solutions that I didn’t think about.
Reviewed Dec. 21, 2017
Anthony & Sylvan redid my pool a couple of years ago and they did a great job. I ran into a few issues when the pool was being resurfaced but they took care of them. The pool is brand new again so all the equipment is new and I use Anthony & Sylvan for opening and closing. As far as closing it, they did the chemicals and put the cover on then they were out of here so they did a nice job. They’re very courteous and responsive as well.
Reviewed Dec. 21, 2017
I’ve tried several local pool people and was very dissatisfied, so I called Anthony & Sylvan who put this pool in 30 years ago and they’ve been easy to work with. I told them my problem, they set a date and they were here when they said they’re going to be. They did the closing of the pool and equipment upgrades. Two years ago, I had them close the pool. Everything went beautifully and they installed one of the safety covers for me that year as well. When I went to open the pool the next spring, I could not get one of the plugs out that they had put in as part of the closing. I called them, they sent a three people team that arrived four hours after I called and they were here for almost two hours solving the problem.
I also had a team that closed the pool one year and it was 40 degrees. I looked at them and said they were out of their minds because I knew they’d get wet doing it but they said they were all right. I’ve tried three other pool services and I have not been able to get this kind of service from anybody else. Anthony & Sylvan is great and they stand behind their work.
Reviewed Dec. 21, 2017
We've used Anthony & Sylvan before and I've known about them for many years. They've been around for a long time. Working with them gave me peace of mind knowing that the job will get done. We also had a great project manager and a sales guy, so I'm very happy with them. Harold and Robert, whom we dealt with the most, were really good to work with.
Reviewed Dec. 21, 2017
I was building a rather extraordinary pool so I chose Anthony & Sylvan because they were leaders in the market. The pool is free-form and it has the largest spa that Anthony & Sylvan makes as well as a shower beach entry. Plus, the spa is easy to maintain. The communication while building the pool was timely and regular. There were a few problems that popped up along the way but they rectified those to make us happy because it was clearly something that they had overlooked. I've wanted a pool for 10 years and now, I'm looking forward to the gathering of family and friends.
Reviewed Dec. 15, 2017
Most of my experience with Anthony and Sylvan has been negative. But the opening and closing has not been an issue. The one person that I've had good interaction with is Alicia.
Reviewed Dec. 15, 2017
We had Anthony & Sylvan install a pool. They put it in about five years ago and we just kept with them ever since for maintaining, opening and closing it. They come when they say they're going to come. They are polite and courteous and they always explain what they're doing. My husband is the one who meets with them and they explained to him how to help the pool and keep the level of the chemicals. They gave him extra tips and hints as well. I always enjoyed following them around and listening to them. I’d recommend them for sure.
Reviewed Dec. 15, 2017
The previous owners had Anthony & Sylvan install the pool and we continued using them. They open and close the pool, maintain the equipment, and they also completely redid it. Their team follows up on things, is always around and helpful and does a good job. The only negative about them is that they're a little on the pricey side. However we have confidence in them so we're willing to pay a little bit more.
Reviewed Dec. 15, 2017
Anthony & Sylvan built the pool for us 11 years ago so I just kept them for service. They do our opening and closing every year. The people that come to do the opening and closing are usually very knowledgeable and they're very happy to answer questions. They do the job a lot better than I ever could and they're very efficient about it. I haven't had any complaints about that part of the service and they do a really nice job. When they come, I usually have some questions about the water and how it is or the things about the equipment. And they're always happy to take the time and stop and answer questions that I have. They usually give good answers. The manager that I worked with at the retail store recently has also been very helpful. He has repaired some of our pool cleaners for me a couple of times and he's been very good to work with as well.
Reviewed Dec. 15, 2017
I heard good stuff about Anthony & Sylvan that's why I went with them for my pool installation and my service. They installed my pool and they've done some work with caulking around the pool. I get my chemicals from them and I open and close my pool with them. Anthony & Sylvan follows up and they’re proficient. I don't have to constantly call them but when they come out, they do an excellent job and I'm very pleased with their service. They've been courteous and professional and they deal with me in a timely fashion. I don't have to wait on them and I'm pleased with that. My wife and I will continue doing business with them and I’d recommend them.
Reviewed Dec. 15, 2017
Anthony & Sylvan was prompt. They were okay to work with during opening and closing except for the subcontractors when I had my pool resurfaced. I was never really angry with them though, just the contractors.
Reviewed Dec. 12, 2017
Anthony & Sylvan installed our pool initially. We use them for pool opening and closings. We like that they schedule everything. They’re always on time and always do a great job. I always get a response when I call. When they come out to open or close the pool, they know where the cover is and they know where to put things away. They’re also able to guide me through things over the phone to get things taken care of. I have recommended Anthony & Sylvan to a friend.
Reviewed Dec. 12, 2017
Anthony & Sylvan is known in the pool industry, and we're satisfied with the convenience in having them open and close the pool every year. They also helped us with the design of the pool, which we liked a lot, and we loved the work they did put the pool in. Their people are always very nice and helpful too. We have already recommended Anthony & Sylvan.
Reviewed Dec. 12, 2017
Anthony & Sylvan built our pool. They do our pool closing for us. We’ve used other people and they didn’t do a good job. Anthony & Sylvan's people are knowledgeable and they know what they’re doing. They back up their work.
Reviewed Dec. 12, 2017
I have been going to the Anthony & Sylvan retail store in Montgomeryville, and that’s how I knew they had a service department as well. One time I called them because I had a minor problem with the filtering system, of which they did not charge me and I was very impressed. That’s why I called them to close the pool this year. They do good work, have a reasonable price, and are prompt. It was also easy to get an appointment. Their people are competent and nice guys.
Reviewed Dec. 12, 2017
I’ve known of Anthony & Sylvan for forever. I’ve had three pools so, I’ve had them from the past. I have them for openings and closings and the service has been good. They’ve always been on time and I’ve gotten to know some of the guys and they’re pleasant. It’s a beautiful pool and I’ve had it for about seven years. It’s been trouble-free the whole time I’ve owned it. It’s been uneventful, problem-wise and that’s a good thing. Everything’s great and I would certainly use them again.
Reviewed Dec. 11, 2017
We had a couple different pool contractors to come out and give us estimates. Anthony & Sylvan had the best deal for the money so we picked them. They did our pool opening and closings, and they did the construction before as well. We like the convenience of working with them. They were here when they said they were going to be. And when they came here to open and close the pool, everyone was friendly and they answered all questions. They also explained everything as they were doing it. I’ve recommended them to people.
Reviewed Dec. 11, 2017
I use Anthony & Sylvan for opening and closing my pool. I decided to go with them after my neighbor bought a pool from them and liked it. I like that they're on time, professional, polite, clean, and do a very good job.
Reviewed Dec. 11, 2017
We had a friend who had a pool built by Anthony & Sylvan and we were happy with what it turned out to be so we decided to give them a try. We use Anthony & Sylvan mainly for opening and closing. We live quite a distance away from their office but they’re always very accommodating when they schedule to come out to service our pool so they’re very flexible. Also, when we needed help in trying to get a new pool cleaner, the man who was here servicing the pool was very helpful in helping us decide on which one to look at.
Reviewed Dec. 11, 2017
I’ve had Anthony & Sylvan for the last 10 years doing our pool closing, and they are prompt. They come in and always get a good job done and then leave. They’re excellent.
Reviewed Dec. 11, 2017
I’ve been using Anthony & Sylvan for several years and I use them for opening and closing the pool. They seem pleasant and arrive when they say they’re going to arrive. So, they’re here on the day that we set. There are a few ladies internally that I have talked to and discussed several things with, and that had been very pleasant and responsive.
Reviewed Dec. 11, 2017
Anthony & Sylvan built a pool for the previous owners of this house and had a good report. The pool's also in great shape so I figured out we'd stick with them. I use them for seasonal maintenance and closing. They're quick to respond and always honest with the pricing. Candy, the lady in their parts center, is one of the best ladies I've ever communicated with. She responds directly to me, asks for pictures if she doesn’t understand what I’m talking about, and gets the answers that I need to know. Their reps also do great work on their pools and they’re very thorough. I'm very happy with them. They make family events happen because they care about their work and when we get to use the pool it's always in good condition.
Reviewed Dec. 11, 2017
Anthony & Sylvan Pools seemed to be knowledgeable in the industry and they were referred by some friends that had pools installed by them. We them install a new pool back in spring and they just did the closing. Their team seemed to responsive when we called for service.
Thanks so much for taking the time to share this. We're happy to hear that we came well referred and that you have found our team to be responsive. We hope you enjoy your pool and we're always here if you have any questions.
Reviewed Dec. 11, 2017
I went online and researched a couple of different pool companies. We wanted a concrete pool and Anthony & Sylvan was one of the few ones who offered it. They open and close our pool, too, and they provide good customer service. Also, when we had one slight problem with the concrete, they were very prompt to replace it.
Reviewed Dec. 11, 2017
One of my friends and neighbors had their pool done by Anthony & Sylvan and she highly recommended them. Their price was right. After interviewing two different pool companies, I really liked the guy that came out so I chose them. It's easy to get into contact with them and they actually know what they're talking about. They can answer my questions. And if I have a problem, they come out and take care of it.
The manager of the pool store where I buy the supplies is awesome. His name is Alex and anytime I have problems with my pool, he always helps me out and tells me what to get. When we had an issue with a leak last year, the guy that came in and opened my pool took the time to take it apart and the guys at Anthony & Sylvan didn't even charge me for it. Also, I like that they call before they open and close the pool to confirm and tell me what I needed to get out so I don't even need to be home for it. My experience with them was great and everything's easy with them.
Reviewed Dec. 11, 2017
Anthony & Sylvan installed my pool and I use them for opening and closing. They cover the ground tight and nice and everything's cleaned up and stacked for me and put away. I’m very impressed with it. They're always professional and they're there when they say they're going to be there. They do a very good job. They've been a good company to us for over the 40 years that I've been dealing with them and I'll try to keep using them.
Reviewed Dec. 9, 2017
We got recommended to Anthony & Sylvan by an acquaintance who had used them before. They said that they were good so we had our pool done by these folks as well. We use their services for the opening and closing of the pool. However, there have been issues with the organizer. But, the actual people doing the work have been great. There have been occasions where they fill up and we had no idea they were going to be here during the assembly so some of the communication has been less than sterling on many occasions. But, the quality of work is first-rate and I would recommend Anthony & Sylvan.
Reviewed Dec. 9, 2017
We’ve been using Anthony & Sylvan for almost seven years now since we took over the ownership of the home and pool. They do the opening and closing of our pool and we’ve been very happy with their service. I like Anthony & Sylvan for their flexibility, professionalism, and independence. Now that we’ve used them a few times, we just leave the stuff out and they do it, and I don’t have to even be there at the house. Also, the Anthony & Sylvan team is courteous and willing to sit down and explain stuff. They call and remind us ahead of time, and when we need help, they follow up with phone calls and make sure everything went okay. They are very customer service oriented and they’re great to work with.
Reviewed Dec. 9, 2017
We don’t have a very big backyard and Anthony & Sylvan was the only one that was willing to take on the job. When they were putting the pool in, they called and let us know what was going on. Plus, for any questions I would call down, they would answer right away for me. If they couldn’t, they would get back to me. We’ve only had the pool for two years and they have opened it once and closed it. We also go there and buy some pool supplies that we need. Their people are really nice and they have been good with everything we’ve had asked them for. They’re willing to work with customers to help them put a pool in if they're interested.
Reviewed Dec. 9, 2017
We had a neighbor who had Anthony & Sylvan install their pool, and they were very happy with the service and how it was done. We went with Anthony & Sylvan as well for opening and closing. They are easy to work with and they always contact me so I don’t have to worry about remembering to call them to get our service scheduled. If I have any questions, they’re able to answer them when they are at the house. The Anthony & Sylvan team closed our pool this time, and it was very helpful. On the day before we closed, my husband told me that our pump wasn’t working, so when they came to close it, we didn’t have a pump. I told them to just close the pool and we will take care of it. But then they had one that is available for us to buy, and it’s a good one. I was so happy that they had that available and could take care of that for us.
Updated review: Jan. 3, 2018
You can tell that customer satisfaction means a lot to them based on follow up actions. They can do a better job at coordinating projects along the way. The quality of the overall product was good.
Original Review: Dec. 9, 2017
When we built the pool we made calls to four different pool builders. Anthony & Sylvan Pools was the only one that really followed through initially. We used them to build our pool and since we had the pool we used them for opening and closing as well. I also take water samples to their store to check water chemistry. Their store manager Rick in the Newark branch is whom I take the water samples to. He gives recommendations for the water treatment based on the sample analysis. I like the opening and closing service because they keep that easy for me and then I’ll take care of the pool the rest of the year. They are also able to work with me when I call to schedule an opening and closing date.
Thanks so much for sharing this wonderful feedback. We're so happy to hear that you've had such a positive experience working with Rick and our pool service team. Enjoy your pool and we're always here if you have any questions.
Reviewed Dec. 9, 2017
Anthony & Sylvan installed my pool and I've been using them ever since it was built. They open, close and repair my pool. The guy that works on it knows where all my equipment are and I have a nice relationship with their team. They're good and pretty prompt when I need someone to go over here to fix my pool. I would recommend Anthony & Sylvan to a friend.
Reviewed Dec. 9, 2017
I purchased the pool from Anthony & Sylvan in 2003 and had them open and close my pool ever since. I’ve had maintenance rarely and the pool has been fabulous. It is a quality product, well-constructed and my family has enjoyed it since we had it. It’s a vacation in my backyard. Every year it opens and the chemistry comes into life in a week. Then on closing, the Anthony & Sylvan team is there promptly. I also have no problem when I have to open up the next year. Their people are courteous and responsive. They also listen to my needs and if I mention that I might need something, they'll get a quote, and the timeliness of getting the product has been wonderful. I would recommend Anthony & Sylvan to anyone that's looking for a pool.
Reviewed Dec. 9, 2017
I'm originally from New Jersey where we knew quite a few people that had Anthony & Sylvan pools and service. When we moved down here to Maryland, we decided to get a pool, too. We looked into a few other companies and we decided on Anthony & Sylvan since they're a reliable company that stood behind their product and they offered us a lot more options on what we wanted to be done in our backyard. They open and close our pool and I like their flexibility and reliability. They're also extremely helpful when it comes to any pool issues.
Reviewed Dec. 9, 2017
The house we bought in 2004 had a pool which was built by Anthony & Sylvan and we continued the service since then. We enjoy working with them and we get the VIP treatment. They open our pool, service it every week once a week, put chemicals in it and clean it, then close it. They also provide us other services items related to our heater. We call them and they always respond and care for our problems. A couple of years ago, we did our outdoor patio surfaces and the company that was doing it broke through the pipe. We called Anthony & Sylvan and they responded quickly to our needs. They sent out a team and they got the issue fixed. Anthony & Sylvan is topnotch and they are good for our pool. It's always clean and we never worry about inviting friends or family over.
Reviewed Dec. 9, 2017
Anthony & Sylvan Pools built my pool and since then, we have been using them for opening and closing as well as some add-on equipment installation. When the installer had the add-on equipment installed, he noted that there was a need to upgrade one piece of the equipment. They did not have that with them and it was an oversight from the original review of what was required. Basically, when they closed the pool, they took out the wrong piece and I've got all my accounts that when they come and open the pool in spring, they'll bring the additional capacity with them and put that in place at no charge. Otherwise, the guys that do the work are quick and efficient. We don't have to be here when they do the work, but if we are, they're really good at explaining what they're doing and making sure that if I have any questions, those questions get answered before they leave. Their work is also well done, putting things together.
Reviewed Dec. 8, 2017
I've just signed up with Anthony & Sylvan for the four winter arrives where they would come over. I take care of my pool but not in the winter. My interactions with them had always been positive. They're very hard workers and they know what they're doing. They have a sense of humor too. They're patient and they're very knowledgeable.
Reviewed Dec. 8, 2017
I had a pool built by Anthony & Sylvan. I signed up for the whole package and I was satisfied with the job they did, with the pool and the design. So, I continued the service. I used them for sinkhole opening and closing and equipment maintenance. They made sure that, as far as the closing and opening process, all the details were handled. My children used the pool right away and there was no need to follow up which I appreciate. They can be relied upon and they've been professional and courteous. They responded quickly when I've left a voicemail or have sent an email. I've had to change dates around on my closing date and they have always accommodated me. I'd definitely recommend them to a friend.
Reviewed Dec. 8, 2017
We went online to find some pool companies and saw that Anthony & Sylvan was well-known. They had a long reputation for decades in terms of pool production and service. They did the sinkhole opening and closing and we also had three service calls. Their team is very professional. They've been very thorough and quick to respond to any questions or any need in terms of advice or any information about the pool system. We've been very pleased with their services. We referred Anthony & Sylvan to a friend of ours and she bought a pool from them.
Reviewed Dec. 8, 2017
I had used Anthony & Sylvan for pool opening, closing services and maintenance in between. When I call, they put me on the schedule quickly and they show up when they said they're going to show up. The people that came out and serviced the pool were very professional. They made sure everything was done before they left and they cleaned up after themselves. They've also replaced the parts that were under warranty without any problem. They have done everything that's expected.
Reviewed Dec. 8, 2017
We were looking at a variety of pool companies. We did our due diligence as to what the constraints were, what problems I had and how long has Anthony & Sylvan been in business. We ended going with them because they had been around for the longest time. They were one of the most expensive, but they had the fewer complaints. We initially used them for the construction of our pool and then, for sinkhole opening and closing and some maintenance. They send the same technician, Kevin, to do the opening and closing of the pool. He is incredibly knowledgeable when it comes to all aspects of the pool. We never have any issues when we have that young man attend our pool opening and closing. It always runs smoothly.
However, we have some issues with Anthony & Sylvan that still hasn't been resolved. We had suggested a large waterfall on the back of our pool. One of my neighbors think we should be on the bonding and it stood out for effect. We had one manager tell us that they have the pool's floor plan. So, I asked them to see the floor plan and then it came up that we didn't have a floor plan because I was here when it was consulted. The actual pool designer of the waterfall was doing it based on the rules that he had purchased from a local authority and was placing it in an aesthetic location.
So, I needed a small floor plan - three for the pool's actual stability because the city says the rule of four is attached to the bonding and the bonding is attached to the pool. Right now, I'm trying to get Anthony & Sylvan to talk on the phone and so they think that we have something to go back for. We're in limbo with all that kind of stuff. And sometimes, when I'm dealing with them, that person does nothing but complain. Other than that, some of the technical engineers that did the opening and closing have in-depth knowledge, which is really good especially when they can answer questions regarding the equipment, not just the pool's cubic levels and that really is what keeps us in using their services. Also, they actually have breakable components and they cut the pool with all the adjustment equipment that's available.
Reviewed Dec. 8, 2017
We used Anthony & Sylvan to build a pool. They also did pool services such as sinkhole opening and closing, and repairs. I like the knowledge of the individual who came out and performed the service. I had a lot of questions about how to use the equipment and he gave me some tutorial and told me how to set a spa in the pool. They were also very responsive and did a good job.
Reviewed Dec. 8, 2017
I've used Anthony & Sylvan's quality pools and I'm on my third pool now. They provide as good as service that you get in the industry. I mostly use them for opening and closing. Occasionally, there's an issue with the pool, like I've had a motor and a couple of ground replaced. I've had good success with the constructional people and they've been very competent in what they know and what they do well. If I had questions, they were open about it and if there were flaws, they explained why and they were not making it up. They're helpful and honest. There was an elegant, trusting relationship with them.
Anthony & Sylvan also has the most qualified technicians who are friendly and competent too. They don't stay any longer than they need to, so I don't have to disrupt my work schedule any more than required to meet them. Over the years, many of the technicians have left me their cell phone numbers, so if I had a question I can call at the end of the day. They've been very responsive and they don't mind being called in the hours when their office isn't open. I've found that to be above and beyond what you normally expect.
Reviewed Dec. 6, 2017
When we bought our house, the people who lived here had a contract with Anthony and Sylvan so we just kept that same contract. We used them for the opening and closing of the pool. I really like working with them. Since they had designed and built the pool, they have a good knowledge of it. It has a lot of controls with the air system with the bubbles and all the different things with the tsunami. The Anthony & Sylvan team has been pretty good. They were friendly and I've been thoroughly happy with all their services.
Over the last two years, for some reason, they haven't done everything that they used to do. They used to put the cover on the heater when they close the pool. Then we have these jets that come from under the decks and they go into the pool. They used to take those things off like the nozzles out of all four of those and they put the covers on. Now, I usually have to finish up doing those things. Also, there's a dip that goes inside the tsunami and they had lost it. I had to order another one of those and they replaced that. Another thing I have noticed was that their prices are a little higher than others. Ours is $300 higher than what my neighbors with pools pay for their opening and closing. But other than these, everything’s gone fairly smoothly. They came back and said that they had a lot of problems with a certain team so they redid the closing of the pool to make sure everything was done right.
Reviewed Dec. 6, 2017
When we bought the house, the service from Anthony & Sylvan came along with it and once we moved in, we called them up to do our pool. We've used them for opening and closing and every time that we set a schedule, they’re always on time and professional. The foreman always discusses with me what’s he’s going to do and at the end of the call, he walks me through what they did and what I need to do. They also always remind me to schedule my pool opening and closing for next year.
Reviewed Dec. 6, 2017
Anthony & Sylvan installed our pool and we used them for opening and closing too. They’re responsive over email when scheduling. Their professional crew has shown up on time, done good work and were very easy to work with. I also like the idea that since the pool is still under warranty, I don’t have to worry about accountability with a different company.
Reviewed Dec. 6, 2017
I wanted a well-known builder and in this area, there are two biggies for pool service. I got estimates from both and they were pretty close in price so I picked Anthony & Sylvan Pools. They do the opening and closing of the pool and they are the only one that understands the equipment and filter. Their team is very good. I call and schedule a service but it’s expected to have an occasional communication break-down. I’ve had a service done by a local place before for a couple of years. The guy I had owned his own business which opens and closes the pool and it was half the cost which was pretty significant. But, I’ve had a couple of summers that the filter wasn’t working properly so I went back to Anthony & Sylvan even though they’re a little pricey but at the end of the day, my pool is functioning better.
Reviewed Dec. 6, 2017
A year before we decided to have a pool built, one of Anthony & Sylvan’s agents came back to us and gave a very good presentation. Once we decided we wanted the pool built, we gave them a call and they came by and gave us another presentation. We were so impressed and decided to go with them. I've used their services for pool openings and closings, and I get them periodically to test my water to make sure things are balanced properly. Their technicians are very knowledgeable, efficient, on time, and always seem to be available. When I was having a problem with D.E. not falling through my filter properly, the gentleman told me that I was not washing the pool properly and he told me exactly how to do it. I tried his method and it worked perfectly. Anthony & Sylvan is a great company and has very good customer service.
Reviewed Dec. 6, 2017
Anthony & Sylvan is reliable, effective, and thorough, and I use all their pool services. I needed them to close my pool over a certain timeframe because of the illness I was having. They came and took care of it quickly and promptly. They were very thorough about getting everything in so it’s clean when they leave the place. The staff that comes are very professional and good.
Reviewed Dec. 6, 2017
We researched on a bunch of pool companies on the internet and checked out which of them are around. We got quotes from a few of them before deciding to go with Anthony & Sylvan. They're the ones who installed our pool and have opened and closed for us. The people in the Maryland office were very nice and they got back right away. They helped me whenever I have questions. We were new to owning a pool, so we had a lot of questions in the beginning in trying to figure stuff out.
Reviewed Dec. 6, 2017
Anthony & Sylvan built our pool so we’ve also always used them to maintain the pool and make sure that everything is in good shape. They've made scheduling easy and the process smooth. The team has always been pleasant and professional, and they’ve always done a good job.
Reviewed Dec. 5, 2017
Anthony & Sylvan has given prompt service and they were very accommodating and responsive. They installed our pool and we also have equipment maintenance and opening and closing services from them.
Reviewed Dec. 5, 2017
Anthony & Sylvan has been very upfront with us with time schedule and expectations, and they haven’t oversold their product. I met with the sales team when they did the startup and they were informative. Also, the project manager, Vance, kept us up to date. They installed our pool this summer and I've only used their service for the closing so far.
Reviewed Dec. 5, 2017
My pool was built by Anthony & Sylvan and I have also used them for opening, closing, and general maintenance. They have the best knowledge of the actual system and I would recommend them.
Reviewed Dec. 5, 2017
I read different testaments and found that Anthony & Sylvan was better than the other companies that I had checked. We've used them for seasonal openings and closings, weekend service, and equipment maintenance, and I’m happy with what they've done. Their people are nice and very polite, too.
Reviewed Dec. 5, 2017
We'd call Anthony & Sylvan to do our seasonal openings and closings, and if any equipment needed servicing. Working with them is very easy. They are efficient, knowledgeable, and they gave us a good price. When they came to close our pool, they gave some extra advice on some of the maintenance that my husband’s been doing. They were very good about it and they made some suggestions that would save some trouble and eventually save us some money. They’ve always been on time and have always been courteous.
Reviewed Dec. 5, 2017
Anthony & Sylvan built my pool, and they’ve been servicing it ever since. They've done the opening and closing for me. I had another company come one time to open my pool and they just botched it up, so I ended up having to give the work back to Anthony & Sylvan, and they fixed everything. I can trust them to do the job correctly. The people they've been sending out are always very nice. My only small criticism of them is that I don't get the date that I request for my opening and closing. They either try to open it or close it way too early.
Reviewed Nov. 24, 2017
Anthony & Sylvan had built a pool for me in the past and we also use them for opening and closing the pools. They're always very professional. They're also always very good to make sure the appointments are well set-up ahead of time and that the folks who come out always know what they're doing. They're always very timely and very responsive. Also,they're always happy to talk about what they're doing and answer questions that I have so it has always been a very positive experience.
Reviewed Nov. 22, 2017
Anthony & Sylvan Pools installed my pool 20 years ago and I have used them to open and close my pool for quite some time. I really placed my confidence in them because they've been around a long time. They're also reputable which is why I continue to use them. I'm a single person, by myself, and trust is a big thing. They do what they say they're going to do so when I call them to ask them to do something, I'm expecting that it gets done and it always is done correctly.
I've had quite a few interactions with them in the retail store and with the gentleman coming out here to do various work. I had a changeover to salt water pool two years ago and while they were doing that, they installed a new pump as well. They all were very professional and even though I had a slight problem with the pump, they came out and corrected it right away. This year, they've also come once a month and would backwash and clean my pool for me.
Reviewed Nov. 22, 2017
I’ve used Anthony & Sylvan for pool opening and closing and for bi-weekly service. It's my second year with them and they always show up on time and do a nice job. I would ask if they do a couple of things, like cleaning the filters once, which might not have been a routine thing but they did it for me anyway. The people that'd come out are very friendly and they clearly know what they're doing. They've been quite good. Next year, I'll make my service weekly.
Reviewed Nov. 22, 2017
We use Anthony & Sylvan for pool opening and closing service. They are very prompt and do a very good and professional job. Their employees are respectful and caring. They are a very good and reputable company, and we've been happy with them. I would recommend them.
Reviewed Nov. 22, 2017
Anthony & Sylvan Pools worked with my designer to build and install the pool years ago. I've been a long and loyal client. I usually get the dates I prefer to have them open and close my pool every year and they're familiar with it. It's a very big and complex pool and I'm confident they know how to do it every year. They have a good crew. I talk to the foreman of the group about what needs to be done every year. With the closing that year, we had some service items needed to be done and they needed to leave some things open a couple of times. So, I usually have a dialogue with the group.
Reviewed Nov. 22, 2017
Anthony & Sylvan built my pool, so I chose them to do the opening and closing service of my pool and resolve any problem I had with it. I like that they're very reachable and whenever I have an issue, I just e-mail Jennifer from the local office and she has always been very responsive and gets right back to me. Since I've had my pool, they've been very helpful and they always do a nice job opening and closing my pool.
Reviewed Nov. 22, 2017
We had Anthony & Sylvan build our antique pool. We also use them for everything and they are efficient. Also, whenever their people come over, they pleasant and polite.
Reviewed Nov. 22, 2017
Initially, Anthony & Sylvan did my remodel, then I've had them close and open for six years. They are reliable and credible. Plus, they stand behind their work. I interact with them a lot over the phone, and they are respectful and nice to deal with. I would recommend them.
Reviewed Nov. 22, 2017
Anthony & Sylvan has been doing my pool for several years and we’ve used them for weekly service, maintenance, and new products. They're reliable and good and the people that come out are nice. I talked to the guy that came out for the weekly service and we told him about the problems that we've had with the equipment that had to be replaced. The Anthony & Sylvan team is very nice and very polite. They have taken care of anything that we've asked them about. I would recommend them!
Reviewed Nov. 16, 2017
Anthony & Sylvan Pools built my pool back in 2006 and I also had their Pool Gold service. The reps are always friendly and helpful in getting the problems solved. The vacuum had a problem because the hose broke off and made the pool black. They coordinated it with the manufacturer and they took care of me. It was covered and they made it all nice and clean.
Reviewed Nov. 16, 2017
Anthony & Sylvan built our pool and we've been using their pool services ever since 13 years ago. They are reliable and dedicated. They're also true to their word because we once had a problem that was very well rectified. Their team is very friendly, very personable and very good.
Reviewed Nov. 16, 2017
Anthony & Sylvan installed my pool 11 years ago and I've used them for everything associated with the pool. They've always been good and reliable.
Reviewed Nov. 16, 2017
Anthony & Sylvan built our pool and, so far, we used them for closing. We just completed the pool this summer, used it for three months and it has been shut down for the season. I’ve had multiple interactions with their reps by phone, email correspondence and also in person and I've found them easy to work with. They've done what they said they were going to do. I like the experience that they bring to both the product and service area as well as their relationship with all the subcontractors. We were incredibly impressed with the subcontractors that they have cultivated and continued to work with for years. I like the quality of work and service and the fact that there's an established organization standing behind the pool. I'm sure if issues arise in the future, we'll be going back to the same subs that Anthony & Sylvan had built a relationship with.
Reviewed Nov. 16, 2017
I recently looked up online for Anthony & Sylvan Pools and saw a lot of good reviews. So, we decided to get someone from their company to come in and give us an estimate and talk to us about the pool. The rep was very impressive and informative that we felt like we could trust him. So, we chose Anthony & Sylvan over the other options that we had. They put in our pool and used them for the seasonal opening and closing services. They set a time window which they were going to finish the pool, they start it and finish it. There was no add-on pricing and no nickel-and-diming that we read about in reviews with other companies. It was very cut and dry and we like that it’s very quick.
The person who was in charge of the bills was exceptionally friendly and open. He was always available over the phone to come in and handle any issues if we had any. And everybody whom we dealt with through them has been really friendly and courteous that we never had any issues with them at all. Our payment was easily processed when we did all online through their website even before the work started. The money part was easy because they read the full price and that's when they accept it. Anthony & Sylvan was very professional considering the few other companies that were their competitors that we dealt with. We liked that they didn't try to upsell us or push us in a certain direction. Also, my husband and I really liked that they listened to what we wanted and delivered exactly what we visualized about the pool.
Reviewed Nov. 16, 2017
Anthony & Sylvan built our pool in 2006 and we use their services for opening and closing. They’re easy to schedule and sign to, with phone conversations to set up the appointment. The experience overall has been good.
Reviewed Nov. 16, 2017
Anthony & Sylvan installed our pool eight years ago so we just stayed with them. I've used them for the closing of the pool and also when we had to do a repair. We had some pool equipment damaged when a tree fell next door and fell onto the equipment. I had to have it replaced so Anthony & Sylvan handled that as well. I like that when we schedule a time, they're usually very accurate showing up for that time. The people that have come to do the actual work for pool closing and the repair work seem knowledgeable. It was fairly painless for the work that they did.
Reviewed Nov. 16, 2017
Originally, we had Anthony & Sylvan Pools put the pool in 25 years ago, so we went back to them and got their pool service too, and we haven't had any service issues. We had the pool, then we closed it down, then I had Anthony & Sylvan when we filled the water pool up. I call them and they give me a schedule for the opening and the closing, which I do every year. They also did some repairs around the pool for us and we had them put in new tiling, and we were very pleased with that. I also like their customer service, which is very personable. I can always get in contact with Anthony & Sylvan any time I want to and the reps are always willing to answer any question that I have. One time, I didn't know how to do a backwash and I called Anthony & Sylvan, and the reps walked me through it, then they sent me through email some information on how to do this, and that was good for me as a female.
Reviewed Nov. 16, 2017
We’ve been using Anthony & Sylvan for 15 years, and we’re very happy. In the first house I owned, it was just Anthony then who built our pool and then they built the pool at our second home that my husband owned and when we moved in here, we inherited a 35-year-old Anthony pool. They do the best job of servicing their own pools. It was natural that we would go with Anthony & Sylvan and we’ve never been disappointed with them. I like their level of competency. The guys who work for them do a good job and they’re nice to talk to. We had a renovation on our old pool two years ago, and the people that they sent out were experts and really lovely. They made it very painless. They were very nice people to work with and they arrived and got out when they were supposed to.
Reviewed Nov. 16, 2017
Anthony & Sylvan always comes through. They open and close my pool, and they’re the only ones that have really touched it. If I have anything that was broken, I call them. My mom has an Anthony & Sylvan and she’s been very happy with it, so I got their services, too. I also looked at a couple people when we were deciding, but I felt the most confident in what Anthony & Sylvan was doing.
I like the people that work for them. The people I talk to on the phone are always great. And the service people that have been here are always polite, they let us know when they’re going to be here, and they show up on time. Sometimes, when I’m not here, they just do whatever they have to do and they leave everything in great shape. Last year, when I had to close, I was supposed to empty the pool at a certain time but I started it too late, and the service tech was so nice and he came back at 8 o’clock at night to finish it, which he didn’t have to because it would’ve been okay the way it was. He went above and beyond. I would definitely recommend them.
Reviewed Nov. 16, 2017
We purchased a pool and did everything through Anthony & Sylvan. We worked with Ashley from Doylestown who did the set-up for our closing and our opening. We also worked with Glenn who was so sincere, wonderful and caring. We did all of our pool testings at their office and they were amazing. We took a little bottle that they gave us and every week, we got it tested. They would also give us a written printout. They're very efficient, kind and patient. My husband and I were very busy and they were so accommodating. If we make an appointment with them, they came right over. We had this one problem and they figured out how to take care of it immediately. They gave us exactly what to do, they answered all questions and we never had any problems.
Anthony & Sylvan was the most responsive company I personally have ever dealt with in anything I've ever done in my house. We trust them wholeheartedly. They built a nice lasting relationship with us and we didn't even look at going anywhere else to open or close the pool. We made all of our purchases for our pool with them. They're a very efficient company. I also love the fact that they have everything. We can purchase materials and all the stuff that we need. Two other people in our development were getting Sylvan pools because we talked so much to our neighbors. Everyone loves our pool and we talk very highly of it. They've been a wonderful company overall.
Reviewed Nov. 16, 2017
Anthony & Sylvan built our pool and we use their services for opening and closing. Whenever I have a problem and call them, they’re right here and they know what they're doing.
Reviewed Nov. 16, 2017
Anthony & Sylvan built my original pool so I called them back to do some work. They've done remodeling and closing for my pool. I like the ease of doing business with them and they worked around my schedule. Everything was good.
Reviewed Nov. 16, 2017
Anthony & Sylvan is dependable and friendly. I use them for opening and closing the pool, and I'd recommend them.
Reviewed Nov. 16, 2017
I found Anthony & Sylvan on HomeAdvisor and they were the only one that responded. I had them restore my pool. The people who closed my pool were really friendly and knowledgeable when it came to what I need to do for the pool opening for next year.
Anthony & Sylvan Pools Company Information
- Company Name:
- Anthony & Sylvan Pools
- Company Type:
- Private
- Year Founded:
- 1946
- Address:
- 3739 Easton Road
- City:
- Doylestown
- State/Province:
- PA
- Postal Code:
- 18902
- Country:
- United States
- Website:
- www.anthonysylvan.com
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