Anthony & Sylvan Pools Reviews

We are proud owners of Sylvan pool. It is 37000 gallons pool and was plaster. At year 14 we decided to refresh the pool with sylvan again. This pool was meticulously maintained by sylvan West Chester office. We had the fortune of working with Mike ** to decide on the components of the new lining and decide on a sylvan proprietary plaster quartz pebble mix in light blue color.

We had a major pool renovation done last year, and this year it was completed. Our project manager, Tyler **, I’ve been a great help to me. The pool was filled and Tyler came over and started the water treatment and started up the pool filter. I am new to this and had many of questions, and Tyler took the time to explain to me how some of the functions work with the pool filter. I am glad we have him for our project manager, he has been a big help.

Tyler ** went the extra mile to make sure everything went smooth with our pool project renovation!

Daniel ** has been the absolute best in resolving any issues or questions that we had. He is very responsive in calling us back when needed and a pleasure to work with. He is so knowledgeable with the renovation process and very detailed in explaining the staging process. He goes above and beyond in rectifying a solution when there was a problem. Daniel is very customer service oriented and wants his customer to be happy with the pool renovation. With the very few issues we have had or having during this process he is making to have them done to our satisfaction.

For the most part we are very happy with our pool. We fell in love with the design from a pool design website and had various pool companies bid on building it. They all seemed a bit high to us so we searched the Internet and found that Anthony & Sylvan built the pool, so we went to them for a bid. Our previous bids also included a pavilion, fence and detached garage and we told them we wanted an all-in-one contractor, and their salesperson told us this was not a problem. She even did 3D designs on her computer to show us how it would "all" look. After some design changes and picking the materials we wanted, she told us she had a contract ready for us to sign and that she would come to our home to complete that. This is where everything started to go downhill.

STAY AWAY from Anthony & Sylvan at all costs. This company caused approximately $20,000–$25,000 in damage to my inground gunite pool. To make matters worse, a customer service representative from Anthony & Sylvan Pools contacted me and offered $1,600 in exchange for either removing my review or posting a positive one. I am extremely frustrated by this company’s ignorance and complete disrespect for customers and their hard-earned money. I cannot understand how Anthony & Sylvan believes that $1,600 is an acceptable resolution for damages totaling $20,000–$25,000. Again, I want to warn everyone: STAY AWAY and do not use this company for pool repairs or new pool construction. Their marketing may look impressive, but the quality of their work is extremely poor. They hire unqualified individuals, fail to manage projects properly, and refuse to take responsibility for their mistakes. Stay away!!

Anthony & Sylvan is installing a pool for our neighbor and I have been the one dealing with the mess! These guys are complete slobs....subcontractors are not managed and do whatever they need to do to get paid that day. Absolutely no common sense when it comes courtesy for others. They then get defensive about their own mess. You guys are killing it out there with a reputation you can see!!!

DO NOT RECOMMEND – STAY AWAY. We are now going on 8 months with this company, and our pool is still not complete. This has easily been the worst experience we’ve ever had with any contractor. Once they take your money, communication essentially stops. Our salesperson became completely unreachable, and getting any response was nearly impossible. The project manager was rarely on-site and did not properly manage the contractors at all.

I chose Anthony & Sylvan Pools based on their reputation as an established pool company. I needed some pool repairs and resurfacing of the spa. Overall, I had a very negative experience. They started the project when they said they were going to start. I had to pay everything upfront. After the first few days which involved emptying the pool, they left the pool empty and did not return for a month. One excuse after another. The plumber had to come first to pressure treat the pool to determine if there were any leaks. The plumber did not show time after time. There were no leaks.

We installed our pool in 2022, and loved the results. It has brought us a lot of simple, enjoyable family time, and we truly appreciate having it. We decided to go with Anthony and Sylvan for the warranty service, especially after hearing some of the scary pool repair stories out there. We're glad we did. We encountered a leak during a severe drought, and reached out to the warranty support team. The response from John Myer and his Austin based team was swift. Our particular problem was difficult to locate, but John and his team were responsive, supportive, and ultimately able to pinpoint and resolve the issue. Overall, we are extremely happy with both the pool and the service we have received. Highly recommend.