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Anthony & Sylvan Pools Reviews

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About Anthony & Sylvan Pools

Anthony & Sylvan Pools is a premier builder of inground concrete and fiberglass swimming pools. Since 1946, we have designed and installed more than 370,000 pools for home owners all across the nation. Our pools are easy to maintain and built for life. With additions such as vanishing edges, raised spas and rock waterfalls your pool is an oasis in your backyard.

Visit anthonysylvan.com
Pros
  • Accessibility and safety features
  • Complete customization available
  • Lifetime warranty available
Cons
  • Retail stores not widely available

Anthony & Sylvan Pools Reviews

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    Page 12 Reviews 1430 - 1580
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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 1, 2015

    I will definitely recommend Anthony & Sylvan. Just about every step of the way, they were great. We chose them because they are recommended by some people and they're good to work with and on time. Jeremy the project manager was great. He came out every time, answered any questions I had, and if there’s something that had to be done each step, he told me before each step to let me know when they’d be here. The scheduling team did the same thing. They call pretty much the same day Jeremy did to let me know so it’s kind of a double. They were very informative and getting me in the loop on what was going on.

    We got a free-form pool, no spa. It's a basic pool with some added concrete deck around it. I like how easy it is to take care of the pool, that my wife says it looks good in the backyard and the kids just like having it. I am looking forward to enjoying family time now that we have our new pool.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2015

    I did an internet search and interviewed a couple of different companies. Anthony & Sylvan Pools had the best presentation and package, so we got our new pool from them. I had lots of interactions with my project manager and scheduling team. They were very good at following up, keeping on top of everything,and informing me of the next steps. Every time I called, someone answered or someone returned my call right away. Everyone was very responsive. They were pleasant to deal with.

    Our pool is a rectangle pool with a well for stairs and a bench at the deep end. I love sitting and looking at it. The backyard is so nice now. The kids have stuff to do in the summer; instead of only sitting around playing video games they can be sent out to the pool. It's great for making up the outdoors during the summer. I've wanted a pool for several years. I'm looking forward now to using our new pool, getting the exercise, getting outdoors, and enjoying the sun.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2015

    Among the companies I researched on the internet, Anthony & Sylvan Pools was the most responsive and that's why I chose them. They sent an email back to me and their website was easy to manage through. They called me right away and scheduled an appointment with the sales consultant. The project manager Jeremy was fantastic. He's been there every week. I was out of town when they started digging and he was sending me pictures and updates of the build process and what was going on. I had a little difficulty getting the heater put in because of the BGE and he was able to get that scheduled and managed and figured out everything, when it was going to go in.

    We got a free-form pool with a heater. It's a saltwater pool. I like that it requires little maintenance. I like the light and that everything worked. It takes up my backyard so I don't have to mow any grass anymore. I'm looking forward to being able to use it in the summertime and spending more time with the family in the pool.

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    Reviewed Oct. 31, 2015

    We have a brand new pool that Anthony & Sylvan built for us. We’ve been thinking around the idea of building a pool for four years. Then we heard about them from a friend of a friend so we gave them a call and then met with their design consultant. He came to our home and sat with us for an hour and a half, went through all the stuff and what was involved and gave us a price. We were pleased and we decided to go with them.

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    Staff

    Reviewed Oct. 31, 2015

    Our clients heard about A&S because of us, we recommended A&S to them. They love that they got to customize the pool. The husband has handicap issues and we were able to redesign the steps so that he can get in and out with ease. They love the shape and are happy with everything. The person that we dealt with at A&S is a very good communicator.

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    Staff

    Reviewed Oct. 31, 2015

    Anthony & Sylvan has put a pool in my sister's house, and for 10 years, I've wanted to have a pool so I tried them. I was very afraid of going through the whole process, but it was really easy. Thanks to them we went comfortably through it. Everybody in the team has been great and wonderful, and now thanks to this pool, my kids and grandkids, everybody had a blast last December.

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    Staff

    Reviewed Oct. 31, 2015

    I have Googled the biggest pool company in the area and after interviewing a couple of different companies I chose Anthony & Sylvan because (1) they had done several pools in our neighborhood and (2) because I didn’t feel like they’d go out of business before they got finished. They built us a free-form pool with a spa. The rock course is beautiful and we enjoy spending family time in the pool.

    It was a horrible experience working with the project manager and the scheduling team. In fact, most of the people who work for Anthony & Sylvan that were in touch with me are no longer even there. The general manager of the location changed as well. The new general manager that came in really made me feel better about my experience so overall I'm happy with A&S.

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    Staff

    Reviewed Oct. 31, 2015

    As soon as we moved into our new house about a year ago, we knew we were going to get a pool. Anthony & Sylvan was recommended to us by our neighbor so we had them build us a standard rectangle-shaped in-ground pool, which is approximately 39-foot by 17-foot with a little bump out at the shallow end. All our interactions with the project manager and scheduling team were very positive. They all did a great job and kept the timelines in order. The kids love the pool and the most enjoying part about having it is that we spend a lot of time outside with the family. I'd definitely recommend them to a friend.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2015

    I chose Anthony & Sylvan Pools because they're a nationwide company. Our interaction with the project manager Jeremy was pretty good. He was there through all the different phases of construction and we spoke a lot via text and email. The free-form pool that they built for us is pretty easy to clean. A lot easier than I thought it would be when they set up the jets, the skimmer, and the drains in the bottom. I like the way that our new pool sort of serves as a gathering spot for the family.

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    Reviewed Oct. 31, 2015

    We'd wanted a new pool for three years and chose Anthony & Sylvan based on other neighbors' positive feedback. Our pool is an oasis shape with an added small water feature and a kiddie pool and tanning ledge on to it. During the pool build up, the project manager came and was engaged every step of the process to make sure that things were going well. When we had concerns, they came out and take a look at what we were conveying to them and made corrections when it was necessary. Our favorite feature is the tanning ledge and the kiddie pool which is only about 12 inches deep. It's fantastic for our 5-year-old and 1-year-old.

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    Staff

    Reviewed Oct. 31, 2015

    I wanted to install a pool so I did some research on all the companies in the area and went to people’s house. I chose Anthony & Sylvan because they’ve been around longer and their established reputation. I do not want to start a pool and halfway, then the company will go bankrupt or will have some difficulties. We were in constant touch with the project manager and scheduling team. We communicated frequently and I discuss any concerns with them. We had a plain kidney-shaped pool installed because we wanted something simple. I like the wading area of the pool because I can sit there and not actually get in the water and my head is still above the water. Now we enjoy watching our grandchildren have the time of their life.

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    Punctuality & SpeedStaff

    Reviewed Oct. 31, 2015

    Before moving here, we lived in the city. We had a small apartment, 82-square-foot in size so having a pool was never an option. There wasn't enough room to drop a pool in there. Before we signed, we saw the spot in the backyard and asked the previous owners if we could come and get things measured out right away. I grew up, I had a pool. My wife was on the swim team in high school. So once we had the opportunity before we actually acquired the property, we were in discussion with Anthony & Sylvan to get our research and find out which pool company is the best one. We spoke with somebody from Anthony & Sylvan and we arrived at a conclusion. And we then got things started with Anthony & Sylvan.

    The biggest compliment I could share about the schedulers is that I barely remember too much because it went smoothly. They did their job. They shared with me when the next thing was going to be done. They communicated and did their job real well. There was a patch of grass before the pool came in. Guys with chainsaws came to remove a couple of trees. Then the guy with a big earth-moving excavator came and dug a huge hole in the ground. All that stuff with the rebar, the granite, and the concrete and the spa, all that stuff got done.

    I think the biggest thing -- and it's not necessarily an issue -- is if you're bringing earth-moving and excavating equipment onto your property, there's going to be ancillary damage that occurs to your property 100% of the time. There's no getting around it. It's one of those things. What I love about Anthony & Sylvan, they did the right thing and they set a proper expectation upfront. It would have been frustrating had they shared, "Oh, we're not gonna do any other ancillary damage, or it's gonna be very minimal."

    So they did the right thing right up front. I specifically said, "the sprinkler head is over here and over here and over here. If you could just be careful," and right when I started talking about that, the project manager grabbed me by the shoulders, gave me a little shake, and said, "we are going to do some damage to your property and you need to wrap your head around it now." That kind of put me in the right lines then. It's not exciting news, but at the same time, it saves a lot of frustration later when the damage did occur. The thing I appreciated the most about Anthony & Sylvan is they did a great job upfront of setting the right expectation, and for, that I was most appreciative about because then, the rest of the process went great.

    So we did not have a pool at all before and now we have a beautiful 33,000-gallon great pool that's heated, with saltwater that has a huge Jacuzzi-type tub. The whole bit is awesome and big and I couldn't be happier. I live in New Jersey and it's going to be November soon and I can't wait to get into an 87-degree water. In the morning, it was 32 degrees and there was smoke coming off the hot water in my pool and I probably needed that one. I'm disappointed that I'm not going to be able to do it all-year-round. I love being in the pool.

    And there were bumps along the way, but you can't get through a project like this without there being any glitches. That's kind of how you can rate the true merit of a company, if they handled those glitches the right way and they really did. They did a great job and I would certainly recommend Anthony & Sylvan anytime for sure.

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    Reviewed Oct. 22, 2015

    16 years after getting pool, it has a few leaks. I spoke with the warranty dept and they can't honor the lifetime warranty because I don't have the original contract (lost in fire). They only keep 7 yrs of records so they no longer can help me. This is bad business. I think they should stress to new customers to put papers in a fire safe since they don't keep us on file after 7 yrs. :(

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    Response from Anthony & Sylvan Pools

    Thank you very much for sharing these concerns with us and we're so sorry to hear that you're having trouble locating your original contract. We have attempted to contact you multiple times to try to find a positive resolution to your concerns, however, we have not heard back. Please send us an email, customercare@anthonysylvan.com, with the best phone # to reach you. We hope to speak with you soon.

    No response received
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    Punctuality & Speed

    Reviewed Oct. 11, 2015

    We had an appointment with Anthony & Sylvan to have our pool renovated. Our pool is 28 years old and they built it, but at that time it was just Sylvan. They came out and we explained what we are interested in having which would be coping of the tile work, replaster along with the drains and all that goes along with it, and the mastic or expansion joints between the coping and concrete. Everything was very timely and was done according to what the initial plan was and what was initially laid out for us.

    They started the job about two weeks early which is really nice and surprising and they kept us informed on all the different stages. We were very satisfied working with the contractor. It's a better-looking pool than it was brand new. The plaster work was fantastic and smooth. The tile work is very nice. We had upgraded the coping and like that a lot better. We had some extra tile work done around the steps and loveseat as well. I was highly impressed with everything that went on. I would definitely recommend them.

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    Customer ServiceStaff

    Reviewed Oct. 5, 2015

    I heard about Anthony & Sylvan when I started doing research online. And I chose them because of the length of time they had been in business and the reviews that I have read from their office location. Besides my research, their salesman Aaron ** who is out of Austin is the reason we went ahead and signed with Anthony & Sylvan. I wanna give a lot of kudos to him. He was a very personable and forthcoming young man and there was no high pressure. After we signed with him, he stuck with us through the whole process. I would be able to call or text him for any question or concern that came up and if he didn't know the answer himself, he would get it for me in a timely manner.

    And now we have a 6-foot depth freeform pool with a waterfall right in my backyard and I don't have to go anywhere to go swimming. It's open when I want it to be open and I don't have to have pool hours at a public pool. And it just creates a nice atmosphere in the backyard and it's a gathering place for our family and friends.

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    Customer ServiceStaff

    Reviewed Oct. 5, 2015

    We lived in Dallas, Head Island and we lived on the canal. I'm a school teacher and we were making a change to move from the island to the country, and we wanted to still have a water lifestyle. So when we moved to the neighborhood, we knew that we wanted to put in a pool and maintain that water lifestyle. A neighbor and co-worker recommended Anthony & Sylvan to us. They specifically recommended Ron, the designer-agent that we went through. I attempted to contact and made appointments with several different companies. I only got really responses from two and the experiences were not very positive. I really felt I was being bullied and pushed into what they thought I wanted.

    And when Ron came out, it was probably a 4-hour meeting with him. And he designed the pool onsite and went through all of our options. When we were finished, he left and then emailed us the design, prices and everything else. We were still a little bit out of our budget and he was able to make some changes that brought it to within our budget. We're just really, really happy with how well he worked with us.

    We have a free form pool. We have a slightly larger swim ledge. It has the fountains on the swim ledge and a swim-out deck in the deep end. It's a wide shallow end, narrow deep end pool. My daughter is 9 and with the design that we have, we don't have to sit there and watch her because she can pretty much stand everywhere in the pool except for one little 3-foot area where she's on her tippy toes bouncing. It's a babysitter for us. We're school teachers so we're off all summer. She gets up in the morning, puts her bathing suit on, and is in and out of that pool all day long. Some people put in a pool and within a month or so, it loses its luster. For her, it's like her best friend. She's always got somebody to play with.

    I like the finish which Ron recommended. Anthony & Sylvan is the only company that uses that finish. It's not a trademark like Temple Tech. We wanted a real bright finish because we wanted it real white bright because we wanted more of the Caribbean look to it than the darker looks, which to me makes pools look like farm ponds. It makes them look dark and green, instead of bright and pretty blue. And so with the bright whiteness of the Diamond Tech, that's what it's called, that with the tile that we picked for the splash area, it's just an awesome pool. It looks real pretty and it's always got that real crisp Caribbean light blue to it. We went with a chlorine pool and for me, the maintenance is nothing. Every now and then, I put in a cup of chlorine tabs and dump some acid in to keep the PH right, and the cleaner that came with it keeps it spotless. It's very, very easy to maintain.

    The pools crew was awesome. Amanda was the lady who did our scheduling out of Houston. She was fantastic. She'd always call to make sure that we were gonna be able to be there for appointments. We actually had two different project managers and things went so fairly seamless that we didn't really need to see them and we didn't really see them. I had some questions at one point in time. I called them up. He was right on the job. He called me right back and answered my questions. It's just a very professional, very seamless company to deal with.

    The most enjoying about having a pool is the family atmosphere that we have. We have night time family swims all summer long and it's after dinner. We're all in the pool, swimming around and playing together. You get up in the morning and go for a little swim. We have more family time oriented things because the pool's right there. It's the best investment I've ever made. Guaranteed.

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    Reviewed Oct. 4, 2015

    My swimming pool is approximately 20 years old and was originally built by Anthony & Sylvan, so I chose them for the pool renovation. They did the replastering, and I like the sailfish mosaic at the bottom.

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    Customer Service

    Reviewed Oct. 4, 2015

    We've been wanting a pool for 10 years so we phoned a different company, then they helped us out and I got Anthony and Sylvan brochures. I initially thought they only did cement pools, but when I called them up, they said they do fiberglass too. So we got the free form pool from them, the one that has a waterfall, and now I get to enjoy swimming and having fun in it. During the installation, I discussed a lot of things with the project manager James such as how we wanted certain things to be laid out, what comes first in the excavation, then laying the actual pool, the walkway cement, and the waterfall. They were very good with properly scheduling everything. The pool requires little maintenance and so far, I like its temperature. Since it is fiberglass, it's always in the high 70s, low 80s.

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    Staff

    Reviewed Sept. 30, 2015

    I wanted a statue installed in my pool. Anthony & Sylvan was most familiar with the pool because they built it, so I had them install the statue. Their renovation design consultant was very knowledgeable and explained everything to us. The pool renovation team was also efficient. A&S refinished the bottom of the pool -- put new tiles in and new coping. I like the overall look of the renovated pool. It looks cleaner now.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 26, 2015

    My 15-year old Anthony & Sylvan pool's tiles were falling apart and all over the place. I figured that Anthony & Sylvan may be doing renovations so I called them up. The gentleman who came out to give me the estimate, Mike, was unbelievable. He quoted right after I left a message and called me back immediately. He would schedule and come on time. I haven't had people who come to do work at my house as conscientious as he was on getting to be on a schedule and figuring the best way to do anything and I'm very impressed. The team that scheduled and coordinated the pool renovation were good also. They were all so great and efficient. They did a very nice job. Now it looks like I have a hotel pool.

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    Punctuality & SpeedStaff

    Reviewed Sept. 23, 2015

    My friends referred Anthony & Sylvan, so I decided to have them build my pool. The project manager and the scheduling team were great. Everything was on time, and I don’t remember any hold-ups from their side. They were there when they said they were going to be and they did a great job, no complaints. I had a free-form pool with a patio around, and I enjoy swimming in it.

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    Staff

    Reviewed Sept. 23, 2015

    My pool from Anthony & Sylvan is a free form, in-ground saltwater pool with a water feature. It's really pretty. However, we had some problems with the project team that the project manager was switched halfway through. The first project manager was excellent while the second was so green I had to interact with the manager instead of him. It was a little bit uncomfortable but we were still able to get what needed done. I've wanted a pool for fifteen years and now that I have one, I look forward to continued enjoyment of it.

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    Customer ServicePriceStaff

    Reviewed Sept. 17, 2015

    We've always wanted a pool and we recently moved into a new house where we have a room to put in one. I did a lot of research online and had a consultant from Anthony and Sylvan come in. He had a lot of knowledge about our septic tank, and told us how things were going to have to be moved and the cost. That helped us a lot and that's why we chose to go with them. The project manager was awesome. Any time I called, he was there and was able to answer any questions that I had. He explained from the part where they started digging up to the end where they poured the concrete, the pool coat and everything else to the pool. It was a free form pool that we got and I like that I don't have to go elsewhere to swim in a pool. We also had the light that changes to different colors at night installed and my girls like them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 16, 2015

    Anthony & Sylvan was one of the companies that had come up when I had done a search online and put in “best pools in Las Vegas”. They were one of the first companies that had returned the phone call and had come out and looked at our backyard. We checked to see other companies and they just didn’t measure up as good as Anthony & Sylvan did with their design ideas and what they had to offer.

    Our pool is free form and it has a spa. We chose to go with the LED light, which is an excellent choice and our backyard's design is well cut out. We had a good experience with the team from Anthony & Sylvan. They were all pleasant. Everything was on time and we didn't have any major problems that happened. What we like about our pool is that we have our own little oasis for when we have people over. It makes a good entertainment factor for us.

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    Customer ServicePunctuality & Speed

    Reviewed Sept. 10, 2015

    While we were building our house for about a year, we knew we wanted to have a pool. Anthony & Sylvan were out in our area which is a small town so that got my attention. We contacted others and they didn't even call us back. I went and talked to Anthony & Sylvan and they were the best one as far as being on time and communicating back to us. Everything was when they said it was going to be. However, we had quite a bit of rain during the fall and the New Year which set us back but they were very prompt on letting me know what was going on and when we could reschedule. Anyway, my pool is very basic without a spa but it does have a couple of water features on the smaller end and a waterfall which is the best thing. I'm looking forward to cooling off on the hot summer days.

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    Staff

    Reviewed Sept. 10, 2015

    We've wanted a pool for 8 years and our contractor suggested Anthony and Sylvan when we were building our home. The project manager and scheduling team from Anthony and Sylvan kept us updated throughout the process and provided us with periodic updates about the construction process of the pool. We now have a roman style pool with a spa and I like the way it looks. We have a little waterfall and a booster pump. I like the way it transforms the environment of our backyard. Moreover, the pool's classic design adds to the design and the ambiance of our backyard. I like how easy it is to maintain which is partly because we use a pool service to keep it clean. It's been very comfortable and the kids use it a lot.

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    Reviewed Sept. 10, 2015

    We had been wanting a pool for two years. Because of a referral from a family member, we got Anthony & Sylvan to build us a free-form pool with water features. The project manager and the field personnel were exceptional. The only problem is there was a little bit of miscommunication among the office and field personnel but other than that, everybody worked exceptionally well. We like the size and appearance of the pool and we are looking forward to use it every day.

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    Staff

    Reviewed Sept. 10, 2015

    Our pool from Anthony & Sylvan looks like a bowtie that's about 32 feet long and 30 feet wide with a waterfall cascading in the center. It has natural rock on the other side. There was minimal damage done when they dug the pool and everything went smoothly except for a few rain delays. The project manager and scheduling team have been real great. They’ve answered all our questions and they’ve been there when we needed them. After that, everything was done and completed to satisfaction, and we were finally swimming. We've been wanting to have a pool for quite a while. These days, I always look forward to enjoying it when it's hot outside. The pool seems to be just a little bit cooler. It all worked out just fine.

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    Sales & MarketingPriceStaff

    Reviewed Sept. 8, 2015

    I researched the pool companies in my area and I chose Anthony & Sylvan because I liked their sales pitch better than the others and they had more technology. I had them make me a Cozy River, it's shaped like a river (almost a lake) and has a spa. It's beautiful and appealing to look at. It's very relaxing to have a pool and I'm looking forward to more family time spent at home.

    We had an excellent sales man in Jim. He answered all my questions, came out as frequently as I needed, and gave me a price I felt comfortable with. Steve, the initial project manager, was really good at answering all of my questions and was very informative. Jeremy is my project manager now. He is just as informative and helps out as much as he can. It's worked out fine for me so far but I think there's always room for improvement. I'm having some issues right now but I think they're trying to resolve it.

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    Staff

    Reviewed Sept. 5, 2015

    I've wanted a pool for about 5 years now, because that's how long we've moved here into our house. So I did research online on pool installers and from the feedback I saw, I chose Anthony & Sylvan Pools. Their scheduling team was great, although we had a few setbacks because of the weather. Our pool is a free-form pool. It has a spa and LED lights among its features. My favorite feature is the spa. My pool is very relaxing for me. Summer is almost over, but the pool was great for summer.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 1, 2015

    I have been wanting a pool for years and when I was referred to Anthony & Sylvan Pools, I decided to hire them. They called and did everything on a timely basis. They were terrific. They return my phone calls promptly and show up on time. They latched everything in great shape. I got a free form pool with a shelf and a hot tub and we've been in it all summer. We use it every day and it's great.

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    Response from Anthony & Sylvan Pools

    Thank you so much for sharing this wonderful feedback, Gene. We're so happy to hear that we came well referred and that you had such a positive experience working with us to build your backyard oasis. Here's to a lifetime of memories enjoying your pool and please let us know if you ever have any questions.

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    Staff

    Reviewed Aug. 29, 2015

    When we moved to our new house about a year ago, we had in the back of our minds that we would eventually get a pool. I looked around on the internet and I talked to other people. We also looked at a couple of different pool makers and we had a salesman from Anthony & Sylvan come out one time. My wife and I liked the salesman and the products that Anthony and Sylvan had to offer, so we decided to go with them. The pool we got is freeform with a diving board, and brick pavers for a deck. There's no spa, but we did see that as one of the options which we liked. We have a limited open yard at the back of our house and the people from Anthony and Sylvan were able to put the pool right where we wanted it.

    Tom, our initial sales person, Jeremy, the job foreman, Jimmy and everyone we've dealt with from the company did a great job from start to finish. They answered all our questions and laid out the process for us. The process occurred just as they said it would and in the time frame that they said it would be done. Having the pool has been wonderful. We like that we're able to get in the pool, relax and cool down during the hot summers we've had this year and during the weekends after work. Now with the cooler weather coming, we're anxious to see how the heater will work and how long we'll be able to extend the swimming.

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    Staff

    Reviewed Aug. 26, 2015

    A friend of mine at work had used Anthony & Sylvan, and I remember driving by their office at League City since I was a kid so I thought they must have pretty good business if they've been there that long. We got a spa with our pool and the salesman had the idea for the shape. It’s a kidney-shaped spa and matches the pool. The other guys did the surround spa and it was nice that he came up with that idea. We were pretty happy with him. The project manager seemed to be attentive, and he came and took care of everything we asked him for. I really like the spa and we had a custom tanning ledge built that which you could just put a chair on, and we like that spot. The kids love swimming in our pool, it keeps them at the house and they’re not running down the street.

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    Customer ServiceStaff

    Reviewed Aug. 23, 2015

    When I decided to move to Las Vegas, I decided to get a pool with Anthony & Sylvan because a realtor told me about them. I also had read about several companies in Las Vegas and they seemed to stand out. They're also the largest pool builder in the country and have many years of great business. I chose them also because when I initially contacted them, the people that work for Anthony & Sylvan kept following up with me. They also had good customer feedback. Our pool is a freeform pool with no spa. It’s approximately 30 by 17, 6-foot the deepest end, 3-foot the shallow ends, has a waterfall, and it has a deck that rises up to 3-foot above the waterline at the deep end. It has a real nice walkway all the way around it and patio.

    I liked that it’s heated by solar. It works extremely well. The pump is programmable. It’s a variable-speed pump, and so we can adjust the speed at different times of the day. And I enjoy using it; I use it every single day that we’re home. I’m doing all the maintenance myself, and I find it relatively easy to do the maintenance. It’s nice to know that if I just want to go out and jump in the pool, I can do it. I don't have to drive to a public pool. It feels great especially when it’s 110 degrees out. But I did have an issue with the project manager. He didn't communicate as well as he should have. I have been a project manager myself and I know how important that is to the customers. I tried to convey that to him and he didn’t understand that. That’s the one area where I felt Anthony & Sylvan could have done a better job. But I definitely would recommend Anthony & Sylvan.

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    Reviewed Aug. 23, 2015

    We've been really serious about wanting to have a pool for about a year. I got pretty sick and we were looking for a pool that I could do exercises in. We first went for another pool-building company but I was not happy with them since they didn't seem to want to work with us. When I contacted Anthony & Sylvan, they seemed to want to work with us and give us what we wanted. Hence, we chose them to build our pool. Much of the construction process went well, but it didn't go as smoothly as I think it should have. Two or three meetings with different subs caught us by surprise as we weren't home or we had other plans.

    We had them build a free-form pool which is 5-feet deep in the deep end. It's very nice and low maintenance. The pool is surrounded by cement, with a patio nearby. The pool is nice during the hot weather. We went to quite the expense for a heated pool and it's all hooked up and sitting there, looking stunning. But the water is very warm with the summer going on, so we haven't used this feature yet. Besides its daily use and the ability to cool off in it during the hot climate, the pool also increased the value of the property nicely.

    However, for a company that is very complete to a point, our cleaning robot still does not work properly. The robot ends up by the stairs that go into the pool. It takes manual manipulation in order to yard it out of there and let it do some other things, but then it always ends back there in a short amount of time. The project manager told us there is an attachment that would be given to us so that it would not get hung up, but we still don't have it. Still, the equipment is top-rate and the job done on the pool was very top-drawer. With the exception the robot issue and scheduling headaches, we're overly thrilled about Anthony & Sylvan, and I would recommend them to anybody.

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    Customer ServiceStaff

    Reviewed Aug. 22, 2015

    We had been wanting a new pool for about three years now and while doing web research, we came across Anthony & Sylvan Pools. A friend of mine at work also had recently built with them and they were very happy. So we got a spa from them. Everything was incredibly professional in the interactions that we had with their project manager and scheduling team. They made us feel like we were the only people they were dealing with because they were always available to answer questions or go over things one more time to make sure we were making the right choice. When it came to filling and adding chemicals, I wanted to make sure we were doing it right. They were always happy to talk to us, answer questions, and check on the project.

    One of the things they suggested that we really liked was having the split-level style. In a lot of spas we had seen, they had it set right in the middle and this kept people separated. So they suggested moving that beyond to the bottom so there was a place for taller people to sit but also let everybody be closer together and socialize. So we have the spa with a spout of water coming out of that and then we have a wall at the end of the pool that's straight, and it has a raised tower on each end with a water feature coming from there as well.

    I also love that our new pool's got a very large sundeck so it's a great place for me to be able to lie out but in such a way that I can lie there and relax and still see all the kids playing. There are lots of different heights, so there are always things for the kids to play on. All of the neighborhood kids come down to our pool and that's the place to be, and we know what everybody's up to. It's a great place to socialize and relax. What thrilled us the most is we knew what we wanted in a pool, and we had spoken with three other pool companies, and Anthony & Sylvan was the only one that in their design not only gave us everything we asked for; but really heard what we wanted and how we wanted to use it with what our family likes to do. They were able to make some suggestions to make it better than we had even thought.

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    Customer ServiceStaff

    Reviewed Aug. 19, 2015

    Our pool has a hot tub and waterfalls with it. It's about 3.5 foot deep and the deepest end is about 5'3". It's 625 square foot and we had little inserts put in around the pool and also in all the seats so that we can put umbrellas up. And we love it so far. Moreover we had the LED lighting put in. Our project manager was good and we enjoyed working with him. We had a couple of issues with him and the scheduler but we got everything worked out. Also, we had a lot of different people working there that didn't speak English so sometimes it was hard to communicate with some of them. But everybody was very friendly.

    I put a few tablets in the pool every week and keep my strainers cleaned. It turned green on me when we'd gone one week out of town for a week and a half. The person that I had to take care of it thought that they used the same tablet and thought that was fine. It took me about three days and I cleaned it up and it's been fine ever since. Ever since we got the pool, we have done a lot of swimming at night when the water's warm. We'll just get out there and sit on the edge.

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    Customer ServiceStaff

    Reviewed Aug. 18, 2015

    I've wanted a pool for 2 and a half years so shortly after moving into our house, we started looking around and did a little bit of research. We got 3 quotes and it seemed liked the Anthony & Sylvan consultant was very knowledgeable and upfront. He was willing to stay at our house to answer any questions that we had and didn't rush us into making decisions. He was readily available any time I called or needed to speak with him. I felt comfortable with him as opposed to the 2 others. So we finally pulled the trigger back in late of 2014. We got a free-form pool, about 22,000 gallons. We also got a 6-person hot tub. It's 3 feet on one end, 4 feet on the other and 5 right down the middle. During summer, it's the way to cool off and a way to de-stress from work and on the weekends. And when it's cool outside, the hot tub is phenomenal to entertain guests.

    Their staff established a good line of communication. Their scheduling was on target when the weather allowed and if there were any changes, I always knew about it. The crews were there when they said they would and didn't leave a mess when they leave. I had a pool built several years ago on another house and the crews that built it always left my backyard a mess with all of their lunch leftovers and soda cans but these guys picked up behind themselves. Everyone greeted me when I got home if they were still working on my pool and seemed very professional.

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    Staff

    Reviewed Aug. 16, 2015

    We had a pool in our previous house so when we built this house, we were going get a pool for it. We were from the Northeast so we were very familiar with Anthony & Sylvan. My husband also used them 30 years ago so they were on our list to interview. After we chose them, we had to switch project managers and when we did, we had a great experience. Collin was wonderful. We got a pool which is a freeform. It has a spa, a waterfall, and a rock feature. Personally, I love the spa and the tanning bath. My kids love the rock to jump off of. We live in Texas, we're going to be enjoying our pool because of the heat here, and we are looking forward to having friends over and relax on a hot day.

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    Staff

    Reviewed Aug. 14, 2015

    Dan from Anthony and Sylvan took my specs down, designed the pool and talked to us about it. He’s very, very thorough, more so than anyone else that we spoke to. I enjoy finally having a pool since swimming is my favorite sport. It was an outstanding experience with Anthony and Sylvan. It’s a fabulous pool that looks good and everything works properly. We've had no complaints about it and I would recommend them.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 14, 2015

    I had my 10 year old pool renovated by Anthony and Sylvan, and they were also the ones who built it. The design consultant came out and looked at what needed to be done, and he felt bad for us because the pool shouldn’t be falling apart in 10 years, and came back with a price of $18,000 to renovate it. I ended up writing a letter to one of the vice presidents, and got the price knocked down by a third. They remodeled the tiles and coping, although the plaster could’ve been done but we couldn’t afford it.

    I had a few phone calls with the team who coordinated my renovation and they were courteous and prompt. They were here on the day they said they would be, and the crew that came did all the work in one day which was nice, but it's disappointing that after 10 years, I had to renovate a pool. For a company that builds pool for life, and having spent $50,000 on it, the fact that after 10 years mine was falling apart and I have to spend another $12,000 is disappointing.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 14, 2015

    My godmother got a pool with Anthony & Sylvan 40 years ago and the pool was still holding up good after all that time. So since I'd like to have a pool too, I chose to hire them because I wanted to go for a company that has been around for a while. I like all the features that my new pool has, including the hot tub and heater. I like having it and just walk to my backyard and use it at will. I also liked the sales rep a lot. He explained everything and made me feel very secure about getting a pool because I didn't know anything about pools. The scheduler's good too, but he wasn't used throughout the whole scheduling of every contractor. I probably would have liked it a little bit better if he was interacting the whole time but he was trying to schedule us for the first two or three appointments and then I didn't hear much from him since then.

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    Staff

    Reviewed Aug. 14, 2015

    Anthony & Sylvan kept coming up during our online research, and the sales rep who came knew what he was talking about which gave us a good feeling about it too. Our scheduler was always Johnny-on-the-spot, and she worked with us in getting things squared away or lined up. We helped design and lay out our free-form pool that has a deep end and a shallow end. The pool brings everybody together, and it's nice that when you work hard in the yard all day, you can sit down and relax in there to enjoy some family time. I've already recommended them several times at this point.

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    Staff

    Reviewed Aug. 14, 2015

    We've seen a lot of Anthony & Sylvan pools in our neighborhood and my next door neighbor mentioned to us more in detail their good experience with Anthony & Sylvan so I chose them to build my pool. We thought of the design, and Anthony and Sylvan finished it up. It was for our backyard, and it has a spa. The project manager and scheduling team kept us in the loop with the steps, and who were the next subcontractors that are coming in to do whatever they needed to do for that day.

    All of their subcontractors were great. Everybody coming from the concrete guy to the electrician were all very cordial and were so nice and easy to deal with. It was such a good experience with Anthony and Sylvan and I’d recommend them. We love the spa and we also love the shape of the pool because it fits nicely within our backyard and we get a lot of praise from our friends and family when they come when we throw parties and they say that it is a nice decking. I like almost everything, but the decking and the jacuzzi is the wow factor from most of the people who come and visit us. The kids jump into the jacuzzi or directly to the pool and they love it. The adults love the spa and jacuzzi so it’s enjoyment for all ages.

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    Customer Service

    Reviewed Aug. 13, 2015

    I had to contact Anthony Sylvan Pools 3 times to remind them to do my expansion joints behind my coping and when the vendor who they outsourced came and did it they did it at night with flashlights. Since the time they have repaired it I have noticed that the expansion joint has sagged and there are holes. I have sent numerous emails to Michael ** and Thomas ** with pictures with no response back. Their customer service is poor but they know how to collect checks.

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    Response from Anthony & Sylvan Pools

    We're so sorry to hear this and thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution.

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    Customer Service

    Reviewed Aug. 11, 2015

    A friend had their pool put in by Anthony & Sylvan and she gave me the name of the salesperson. They've all been great although we had a couple hiccups along the way in terms of communication. This is the only time we've ever gotten a pool. Weeks go by and nothing happens and nobody's calling to tell what's going on which is irritating. But other than that, everything was fine. We had ours in free form and my favorite part is the hot tub. Now I enjoy just having the family together out in the backyard.

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    Punctuality & Speed

    Reviewed Aug. 11, 2015

    I’ve had pools my whole life. Anthony & Sylvan built my first pool, about 32 years that our family owned a summer home. It’s been an incredible experience. It’s as good today as when they built it. No major problems, so we felt it’s always been reliable. I've since built three other pools and had good luck with them. We recently moved to a house where we could put a built-in pool there, so the grandchildren could come over and we felt Anthony and Sylvan have always done a good job for us, so we stayed with them to build our fourth pool. We like lines. We like consistency. We like the fence to run the same lines as the pool and we were really pleased with the way it worked.

    This time versus all the other ones that they've made, Anthony and Sylvan really embraced technology. When they come to your house now, they’re able to lay out exactly what the pool is going to look like. I felt that it was taking a big part of the business to another level, which gave me another level of comfort. I’m paying a little bit more money, but I feel that I’m getting quality. I couldn’t have a more positive experience this time and they've been exceeding my expectation.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 11, 2015

    Anthony & Sylvan were the first people that we called because we had some acquaintances who have used them. When we got one other estimate from another company, we felt that there will be more value for our money and will have a more predictable outcome with Anthony & Sylvan. When we started rolling, it almost went into autopilot, which I’m sure there was a lot of work behind the scenes. But the schedule went very quickly from one contractor to the next, and it was all very smooth. It felt like there was very little that we had to manage along the way.

    Our pool is a free-form, and it has a spa and a diving board too. It has a colored plaster, and we went with flagstone coping around the edge and in the seam from the deck. What we love the most, however, is the raised bond beam, which we didn't expect. It is actually everybody's favorite jumping wall. Anthony & Sylvan did an amazing job with the design, and in tying it into our backyard. The design works really well all together with our existing patio. I love the shape and the colors, and we are happy with the size. We love having a place that we can have other kids and other families over to be here at our home and enjoy our property. I have recommended them to several friends.

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    Reviewed Aug. 11, 2015

    Anthony and Sylvan installed a pool for my brother, so we went with them to build our free-form, granite pool with a sundeck on it. As far as all the nightmares you hear about building a pool and what not, it was a great process. I’d recommend them.

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    Staff

    Reviewed Aug. 11, 2015

    We got Anthony & Sylvan off of Angie's List for their high rating and I'd definitely recommend them. The project manager sent me a daily update and any time I had any questions, I would just give him a call. He was always very responsive. We got the 12 x 24 ft rectangle pool with custom corners that are inverted instead of just a regular rectangle. I love just being able to cool off in the summer.

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    Staff

    Reviewed Aug. 9, 2015

    We’ve always wanted a pool. We had one when we lived in Florida, and then we moved. A contractor that we were using to do another remodel in the house suggested Anthony and Sylvan. We went to one of the home shows and they were there. We really liked the salesperson so we chose them to do ours freeform with a spa, with jets as a water feature. There's also a waterfall which I love. It’s very soothing to listen to the noise that it makes and being in the water is fun.

    They also did a little pad that I would never have thought of. You can put your lounge chair and lie there, and the water touches you a bit but not all the way. Overall interactions with them were fine, however the project manager left the company and I hadn’t heard from anybody. Finally I got ahold of the supervisor. He was wonderful and he took care of everything that I needed immediately. That interaction put them back on this game again with me. We’ve we’ve been happy with Anthony and Sylvan and we've recommended them.

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    Staff

    Reviewed Aug. 1, 2015

    Anthony & Sylvan built us a free form pool with a pebble tec finish. Different project managers handled our pool construction so most of my time was spent juggling the scheduling on people, but Patty was awesome. We talked at least twice a week, exchanged text messages and she was very responsive and proactive.

    So far we're enjoying our new pool. A lot of our free time we're out in the pool. It’s a very relaxing experience and it's nice having a place to spend time socializing on the porch.

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    PricePunctuality & SpeedStaff

    Reviewed July 31, 2015

    We've been wanting a new pool for two years so we put it out on a bid to several different people. I liked what Anthony & Sylvan showed - the price was good and my son also used them in Austin. They made for us a free form pool and a waterfall and it's getting really pretty because they've done a lot of landscaping around it. We look forward to relaxing in the pool and getting in the water and entertaining people, friends, family, grandchildren. A&S did a great job every time. There is a lot of attention to detail and they would be here when they said they would. They're very responsive.

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    Staff

    Reviewed July 30, 2015

    I've wanted a pool for 15 years. A friend of mine who got a pool referred me to Anthony & Sylvan. We have a kidney-shaped, salt water pool made with 16,000 gallons and a hot tub. The pool is easy to keep the chemicals up and keep it clean, but the best thing about it is that it's accessible. I look forward getting home to it every day. The project manager was wonderful. He actually took over the job halfway in because the first project manager, I guess, quit. He took over for him and did a wonderful job. I couldn't ask for a better deal than the great one I got with Anthony & Sylvan. They helped me handle everything pretty well.

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    Reviewed July 30, 2015

    We've wanted a pool for a couple of years now and Anthony and Sylvan was recommended to us since they did one of our friend's pools and they also were competitive in their prices. Although we're very happy with the outcome of the pool, it took us 8 months to get the pool done since we didn't know they were going to stop at the winter time and no one told us that. We weren't happy about that part of it and we're frustrated for a few months. But once they were completed and once the season kicked back up, and they started communicating again, we were very pleased. We now have a beautiful freeform pool and a raised ledge in front and the back and I love its tanning ledge and sheer descent.

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    Staff

    Reviewed July 29, 2015

    We have a friend who had Anthony & Sylvan put in their pool. We've been considering getting one for the past 10 years and so we went with them. We chose a sort of kidney-shaped pool with some add-ons. We did a tanning ledge which is perfect and makes a great play space for my 2-year-old. Then we added in a couple ledges for seating, as well as a step down on the other side. The tanning ledge is definitely my favorite, as well as the Aqua Pearl finish that we chose since it gives the pool a better texture. We swim in it almost daily and the kids love it. It's really nice to have another outlet for them, and the pool is beautiful in the backyard.

    Everybody's been really fantastic. Jessie ** took over a little way through and he's been amazing. Anytime we need to contact him for anything, he's right on it and makes sure that we stay in the loop so we don't feel forgotten. Then all of the teams that have come out have been very friendly and made sure that we understood everything before they left. They have been completely helpful.

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    Punctuality & SpeedStaff

    Reviewed July 29, 2015

    I have wanted a pool all my life and this is the first one I've ever built. I've seen Anthony & Sylvan in the neighborhood and since it's like good name, I thought I'd try them out. The project manager and scheduling team were all wonderful. Someone was here almost every other day trying to get things going and get it together, and step by step it went very quickly. I'm very pleased. The pool I have is a freeform with waterfalls, so it is beautiful. It is the perfect size and looks great on my yard too. This is now going to be my vacation right here in my backyard. From the beginning and right on through the end, they were wonderful.

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    Customer ServiceStaff

    Reviewed July 29, 2015

    Anthony & Sylvan built our pool which is now approximately 10 years old. We received a flyer in the mail regarding the renovation that they offer and since we've been very satisfied with the pool since its inception, we decided to go with them. The renovation design consultant called us on the phone and made an appointment to come over. He gave us complete details of what would take place and kept in touch with us throughout the renovation. A woman also called and told us as to when the repair team would be coming to work on the pool and kept us informed on everything. They remodeled the tile around the top of the pool and the coping on the outside and it looks great. They got rid of all the cracks and put a whole new appearance to the pool.

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    Staff

    Reviewed July 29, 2015

    Although they weren't the cheapest, I chose Anthony & Sylvan because I liked their product the best and their salesman was very professional, helpful, and gave me a lot of confidence in the company. I worked closely as well with the scheduling coordinator who was very organized and on top of everything. She made sure I always knew what was happening and when. She also helped me coordinate with another company that was going to do the concrete renovations to make sure that they knew when Anthony & Sylvan was completed and then they could come in and take over. Anthony & Sylvan remodeled my pool wherein the plasterwork was done very well and the tile is beautiful. They also suggested a row of tile across the face of each of my concrete steps and that made a huge difference. I'm very pleased, and I love everything with the newly renovated pool. I have recommended them to other people already.

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    Customer ServiceStaff

    Reviewed July 26, 2015

    I called four companies to renovate our 30-year-old pool and Anthony & Sylvan Pools' representative was the most professional. I've been on the phone with a Glo ** who was an absolute dream to work with. She called me, answered all my questions and was quick to respond. The renovation design consultant had all the samples of different tiles, finishes and copings and spent a good hour with us explaining what needed to be done and the product available to do it - very professional. They reset the coping, put all new tile on it, fixed the crack that was in the jacuzzi part, the hot tub part, and resurfaced the entire pool. I’m retired and slightly disabled and deal with a lot more with contractors to do things around the house, and Anthony & Sylvan is a professional company.

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    Staff

    Reviewed July 26, 2015

    We are having the 3rd renovation of our pool and we always stuck with Anthony and Sylvan since we thought they were the number one company from the very beginning. Our design consultant was extremely knowledgeable and very friendly. He did a great job of listening to what we wanted and had great suggestions that we trusted. As it turns out, every recommendation he made was absolutely perfect. Also, their team sent us a lot of information on the front end so that we would see the plans for what was to happen, what to expect and the anticipated time frame. We were very well prepared to endure or at least be well educated as far as everything that was gonna happen, why it's gonna happen, what we needed to do to make sure that everything was maximized as far as the end result. They were a real pleasure to deal with and had great attitude.

    Moreover, the guys that installed the skimmers were really sharp. They knew what they were doing and did a beautiful job of ripping out the old ones and putting in the new ones. The skimmers are now working perfectly, the water balance is very simple and easy. They did a fantastic job on the plumbing of the new filter. They did the tiles, copings and they put new plaster. It also included that device which dropped in the hockey pucks that chlorinates the pool. It was a complete pool renovation and the pool is absolutely beautiful. They did a first class job from beginning to end on the renovation. My family was thrilled with every aspect of the new pool.

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    Reviewed July 24, 2015

    The project manager was Derek ** and he was very professional. We felt that he was just very diligent to try to correct anything when the ball might have been dropped like when initial digging of the pool was not the right level and all that kind of stuff. Any time we made a phone call to Derek, he always found an answer and the resource and got back to us about that, so we were very pleased with that. And Collin **, also came in midway of the project but he just went over and beyond in trying to help us work through things, finish up the job and to make it completely satisfactory. We got a free form pool with spa, a waterfall and a connecting area with the fire pit. We like its accessibility because it’s basically just off of our porch. It's just the right size for my husband and I and the grandkids to come. We like the hot tub too. We would recommend Anthony & Sylvan to someone else.

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    Staff

    Reviewed July 24, 2015

    We looked at several different companies and my wife whittled them down to the top three rated in Texas. We asked three different companies to give us a quote and come over. Anthony & Sylvan pretty much stepped up to the plate and did what they needed to do or what we wanted anyway. We actually didn't know what design we wanted and Anthony & Sylvan came up with the design that we liked. It's a free form which is kind of in-between a kidney and oval shaped pool. It came out very nice. We had a pool when we lived in Virginia and it was an above ground. Now our pool is an inground so we enjoy it more because it's a little safer, less hassles and headache. Anthony & Sylvan gave us a lot of stuff for the money.

    Scheduling was not too bad. Unfortunately the problem we had at the time was that it did nothing but constantly rained. It just rained for the whole entire month. So it was hard to keep a schedule as much as they tried. But as soon as it stopped they were right on top. I would definitely recommend them. They couldn't seem to do enough for you. They were willing to compromise on things and just all-around professionals to me.

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    PricePunctuality & SpeedStaff

    Reviewed July 24, 2015

    We chose Anthony & Sylvan for our pool renovation because (1) they were price competitive, (2) they had a good selection of tiles to choose from and (3) their salesman was prompt and very knowledgeable. He gave us some ideas and alternatives of colors that we had not thought about and we ended up choosing one of his ideas.

    The people that worked on our pool were very knowledgeable. They did the coping tiles around the perimeter of the pool and then the mosaic tiles that are along the borderline. It turned out to be a very nice job and they did it very quickly. Once they got started on it, it was done in two days. You could tell that they've done this many times and they cleaned up their mess. They were polite and courteous too. It was a good experience.

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    Staff

    Reviewed July 24, 2015

    The project managers and scheduling team has been great. They made a fabulous geometric pool which has a cascading waterfall off of the Jacuzzi. It's quite fancy and I'm looking forward to relaxing in my backyard.

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    Reviewed July 24, 2015

    Getting a pool was part of our plan when we moved into a new house. When we were in the process of looking into it, we asked different people in the area on who were some good pool builders and Anthony & Sylvan's name came up several times. We had them do a geometric pool with a spa, something considered as the volleyball style pool where it's deeper in the middle. I didn't have a whole lot of interactions with the project managers because things went pretty smoothly, and we didn't have any questions. But every time I need to get in touch with them, via either email or over the phone, he was always very prompt and answered all my questions.

    I like the way the pool came out. The overall design looks really good and it has neat-looking effects. The pool has been good for my wife and I. We come and relax a bit in the evenings, spend some time together, and enjoy each other's company. It has also given us loads of opportunity to get a little more exercise than before, and having a little more fun while doing that. We've also invited over some friends and family with little kids. It was nice to spend time together with people and seeing everyone having a good time.

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    Staff

    Reviewed July 23, 2015

    We always wanted an Anthony & Sylvan pool because we like their work. We heard good things about them but we never really could agree on a pool until we moved into our last house, and we decided it was time to go ahead and get it done. What we have is a free form pool. It has the spa with the stone surround. It has the stone beam wall that has two waterfalls coming out of it on the backside of the pool. It's a black bottom pool with a diving board. It's about 45,000 gallons. It has a tanning ledge on it and it looks really nice. It's everything I've always wanted.

    The project manager of Anthony & Sylvan has been awesome and proactive, too. He answers calls day or night. His follow through is superb and his personal touch was amazing. He was very involved with the project. He spent a lot of time out there looking at things. If I had a question, he would be out there within minutes. He's just an all-around wonderful person and I really enjoy working with him. All the kids are enjoying it and I look forward with the memories that we'll make with the kids.

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    Staff

    Reviewed July 23, 2015

    Most of our neighbors had Anthony & Sylvan pools and we wanted someone that's going to be in business for a while so we had them do our pool. Some of our friends had pools put in and the company is no longer in business. Our pool is kind of free-formed in between two trees that comes with a spa. When they put it in, the scheduling team worked well with us but we had a very rainy spring, and it was delayed. It wasn't their fault. It was just the weather didn't cooperate. But we like the pool and the spa. We always look forward to just relaxing and having relatives over and enjoying it. Our grandchildren really like it too.

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    Staff

    Reviewed July 23, 2015

    I investigated a few pool builders and chose Anthony & Sylvan. I got their geometric pool with spa, and it definitely has good sparkle. The project manager came to me a few times when we had issues and was always close by to resolve them. We were very happy with the service provided. I really like the lighting show for the kids, and enjoy cooling down in this hot Texas summer.

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    Punctuality & Speed

    Reviewed July 23, 2015

    I saw Anthony & Sylvan on the internet and they have good reviews, so we chose them to build our pool. The construction of the free-form pool went pretty smooth. Every week they updated me as to the schedule, and that was something that I really found helpful because I wanted to know what was going on and when it was going to happen. The pool is very nice, put together, and the sitting benches that were put in are my favorite. The feedback on the pool was good, too. It brings the family together so it's really nice.

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    Customer ServiceStaff

    Reviewed July 23, 2015

    The scheduling team from Anthony & Sylvan answered all of my questions, which was a lot since it's the first pool we ever got. I had concerns and they promptly responded back and helped me a lot. We have a freeform pool and spa. It also has a leaping water feature. I like how much the pool relieves my stress from work everyday, as well as watching my family enjoy it. I've recommended them to others.

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    Customer ServiceStaff

    Reviewed July 22, 2015

    My old neighbor recommended Anthony & Sylvan's process of how they build pools since it turned out nice for him. I had them put up a free form pool with a diving board - I like it and it's great. It has a black pearl finish which turned out very nice. We had to work with the county a little bit to get it in the right area and get some setback changes. But once that was all done, it turned out to be a perfect location. Everything seems to work very well including the heater and the DE filter since installation. I enjoy spending time with my daughter in the pool. She likes to swim and it's a good place to kind of get away.

    In addition, the salesman that we talked to back then was very cooperative and responsive. After that, the project team did great and were very helpful. They returned the call immediately if I had any issues and came out when I needed them. I did have one question about the diving board and we walked through it, and it was exactly where it was supposed to be. All the interactions were good. I didn't have any issues at all.

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    Staff

    Reviewed July 22, 2015

    I went for Anthony & Sylvan Pools because of their reputation and the fact that a relative of one of my friends works there. But the excavator that they used for our pool was horrible. We had a lot of problems with them but the project manager, Dennis, was awesome and he is the reason we ended up having a pretty decent experience. And now, our concrete sport pool makes the yard an extension of our home. It’s very enjoyable and we spend a lot of time out there much more than we did before we had it. It’s also relaxing and refreshing to be out there even in the hot weather rather than being in the house all the time.

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    Staff

    Reviewed July 22, 2015

    The people at Anthony & Sylvan, including the project manager and scheduling team, have been great. They're very responsive. Now we have a pool that has a spa in my backyard. I look forward to swimming every morning and having friends over. I don't have to belong to a country club anymore and pay country club fees.

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    Staff

    Reviewed July 22, 2015

    My husband's aunt had her pool installed by Anthony & Sylvan so we chose them as well since we have been wanting a pool for fifteen years. Our construction scheduler was great to work with and always kept us informed and up to date. He was great about communicating and very easy to get in touch with if we had any questions or concerns. We now have a 1,000 square feet free-form pool and we like being able to have the pool to relax, invite our friends over and enjoy the company of people.

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    Customer ServiceStaff

    Reviewed July 22, 2015

    We have always had a pool. We are repeat customers because we moved and we went again with Anthony & Sylvan because they do quality work and they back up their product. Their people were very friendly and easy to work with, and I could call them at any time. They were very amendable and always willing to go the extra mile. The pool that we have now is right in my backyard. It’s a free form and doesn't have a spa. And since my disability requires me to exercise, I can now do that in my pool all the time. I also have a big family and they're welcome to come over and play, whether it’s shining or not. During their visits, we usually end with a meal or something, so it's also an opportunity for us all to get together.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Frances. We're so happy that your family has had such positive experiences building multiple pools with us over the years and that you're enjoying your latest pool. We're always here if you have any questions.

    Customer Service

    Reviewed July 13, 2015

    I wanted to express how dissatisfied I am with Anthony & Sylvan. We had a pool built last summer and one of the deciding factors we went with this company was because of the warranty they advertised. One month after the pool was completed a large section of our decking started to crack. I thought it was due to settling and thought to myself "fine, we will just call Anthony & Sylvan and have them fix that area and make it right." Boy was I wrong!! What an ordeal. Multiple phone calls were made to the Project Manager Joe, to the construction manager Mike ** and to the General Manager Bob ** and nothing was done for 8 months. We continuously called and email and finally they sent a warranty guy out that fixed that area on the decking because it was so bad.

    Not even a week later we started noticing a large 20-foot crack completely across the whole width of our decking. We immediately called the construction manager Mike ** and he immediately told my husband that we should expect hairline cracks in the decking. How can someone over the phone diagnose it as a hairline crack, without even seeing it, which it is clearly not? We finally got in touch with the warranty guy that told us that they would make it right and fix it. Since that conversation which was back in March we have not been able to get in touch with ANYONE. No emails have been returned, no phone calls have been returned. I expected a lot more from a large company that builds pools all over.

    We live in a new developing area where many homeowners are building pools and many have asked us about our pool building experience and if we would recommend our pool builder. Our pool is not even a year old and we have had nothing but problems dealing with this company who prides themselves with great customer service, reviews, and warranty work. All I want is for them to fix it and make right on our pool.

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    Response from Anthony & Sylvan Pools

    I'm so sorry to hear this and thank you very much for bringing these concerns to our attention. We have located your account and will be contacting your shortly to better understand your experience and to try to find a positive resolution.

    Resolved outside ConsumerAffairs
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    Punctuality & SpeedStaff

    Reviewed July 10, 2015

    One of our patients and one of our neighbors had used Anthony & Sylvan and they were real happy with them. We figured they could do our pool best since my wife has also wanted a pool for 10 years since we left our other house that had a pool. We had no problems with Anthony and Sylvan's team and everything went pretty well. On occasions, they might have been a day or two late but it's a construction so we know about that and it wasn't any big delay. We now have a small freeform pool and we had it put in for our grandkids.

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    Response from Anthony & Sylvan Pools

    Thank you very much! We're thrilled to hear that we came recommended and that our team was able to help your family realize your 10 year dream of owning a pool. We hope you and your grandchildren enjoy it and we're always here if you have any questions.

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    Customer ServiceStaff

    Reviewed July 10, 2015

    My husband likes the dark finish of our pool. It's a free-form pool with a sun shelf (which is one of my favorite features). Our project manager was phenomenal. He came out over the weekends to help us out and answer any questions. He was very friendly and knowledgeable.

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    Response from Anthony & Sylvan Pools

    Thank you, Melissa. We're happy to hear that you and your husband are both enjoying your new backyard oasis and that you had such a great experience working with your team. We're always here if you have any questions.

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    Staff

    Reviewed July 10, 2015

    We had some delays because of weather but all the workers that we had come here were really courteous. One of them didn’t follow the instruction that he had received which involved a gas line for the hot tub. But the project manager, David, came over here and helped to get the thing in place. David was really good. He was spread out pretty far with his job but he did the best he could and did a very good job. Alicia who did the scheduling also did a real good job. I talked to her a few times and I felt that we worked well together.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Ervin. We're happy to hear that you had such a positive experience working with your Project Manager and that your Scheduler was so helpful. We hope you enjoy your pool and we're always here if you have any questions.

    Verified purchase
    Staff

    Reviewed July 7, 2015

    My wife works for a home builder in the Carolinas, and she was referred to Anthony & Sylvan by one of her customers. Having one was largely motivated by my wife having grown up with having a pool. It's pretty much a lifestyle option for her. The pool that we have is basically a rounded rectangular pool. It's about 18-foot wide by 40-foot long, with a sun deck and a shallow end for our two small children. What I like most about the pool is its appearance, quality and construction. It was done very well, and a lot of people are impressed by how it looks. I like the color of the Pebble Tec that we used; that's a great feature. The only negative feedback we have was our project manager. He was not communicative with us during the process. But other than that, the general manager was responsive after we reported having problems and resolved our issues. We enjoy the idea of having a pool for our family's entertainment use, especially during summer.

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    William increased rating by 2 stars.
    Customer ServicePunctuality & SpeedStaff
    After a positive interaction with Anthony & Sylvan Pools, William increased their star rating on July 15, 2015.

    Updated review: July 15, 2015

    Miscommunication, and a misunderstanding on my part due to a stressfull day plus an incorrect area code. All issues have been resolved completely.

    Original Review: July 6, 2015

    As far as the actual products and work, I have no complaints. Repairs were done in a timely manner and the technicians were very polite and informative. Even the retail store personnel were great (and prompt at returning calls). The problem is getting a REAL person to answer the phone instead of "Press 1 for this, or 2 for that" and then getting a voicemail. I realize and totally understand this is a very busy time of the season but the least the reps could do is return calls in a reasonable time, if they do at all.

    I was given a number to call to place an order of several thousand dollars but when I called the number it was "not in service" and when I called the office the lady stated she "did not know" the person I was asking for. I then called the rep who took the initial information, got his voicemail, left a message and am still waiting for a return call. This is a custom order and time is running out. I will need this BEFORE we close for the summer and if there are any more delays, will not have it in time.

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    Response from Anthony & Sylvan Pools

    Thank you very much for bringing these concerns to our attention and we're so sorry to hear this. We have located your account and will be contacting you shortly to better understand your concerns and to try to find a positive resolution.

    Resolved outside ConsumerAffairs
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    Punctuality & SpeedStaff

    Reviewed July 2, 2015

    My pool was built by Anthony & Sylvan 20 years ago. I took them again for the renovation - re-plaster, tile, decking. The design consultant was great and polite. He came down for a meeting at least three times to consult with me and my wife. The coordinator was awesome too, and she kept me on top of the schedule. I now have a sparkling new pool that looks like it has just been built. It looks fabulous. I am recommending them.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Kishor. We're so happy to hear that you've been enjoying your Anthony & Sylvan Pool for the past 20 years and that our Renovations team was able to help modernize the pool. Here's to enjoying it for another 20 years and please let us know if you have any questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 2, 2015

    I got Anthony & Sylvan put up my third pool. It's an average size, free form pool. It’s great for parties and just to relax. It’s just even nice to look at. Anthony & Sylvan did a very nice job putting it together. The pool was done pretty well. Also the project manager was excellent. He was there for me whenever I needed him. He'd show up at a moment's notice and returned all my phone calls. Just a really honest and open individual. And the scheduling team was easy to work with. They were telling me when they'd be there. It worked out nicely.

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    Response from Anthony & Sylvan Pools

    Thank you so much for sharing this, Ken. We're so happy to hear that we were able to help bring your pool dreams to life for the 3rd time and that you were so happy with our communication during construction. Enjoy your pool and we're here if you have any questions.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 2, 2015

    A friend referred us to Anthony & Sylvan. Our pool is a rectangular one with a spa and a sun shelf. We like everything about it and we really enjoy the spa. We were hesitant in getting it but it's definitely made our pool usable year-round. But now that it's summer, we're glad to have the pool. It's nice and refreshing. We like the sun shelf a whole lot too. Anthony & Sylvan were always pretty much on schedule and very responsive to any questions or concerns that we had. I'd recommend them.

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    Response from Anthony & Sylvan Pools

    We're so happy to hear that you were referred by a friend, that you're enjoying your new pool and that you'd recommend us, too. Thank you very much and we're always here if you have questions.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed July 2, 2015

    We used Anthony & Sylvan because of the quality of the work that we know they do in the area and the price was very good as well. I had a couple other companies come out and give us some quotes and an estimate, and I wasn’t happy with the estimates they gave us nor the quality of the materials they were showing us. On the other hand, Anthony & Sylvan showed us exactly what we wanted. Their design consultant immediately knew exactly what it is that would make us happy and the materials he showed us matched our decking and our porch.

    Now everything in our pool is all coordinated and it all matches. It looks absolutely beautiful. The finish is great, the workmanship is first rate. The job was done in two days -- it was very simple and clean and quick.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Kevin. We're proud to hear you chose us based on our reputation for quality and that your newly renovated pool is exactly what you were hoping for. We hope you enjoy it and we're always here if you have any questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed July 2, 2015

    We have a freeform pool with stonewall and like a water fount. We also have a sun shelf entry into the pool, where it has a pool umbrella that enables us to play under the shade in the water. We enjoy the pool because children spend more time at home. Also, the project manager of Anthony & Sylvan was wonderful to work with. I'd recommend him for anybody that wants a pool. He always responds and returns phone calls. Even after when the pool was finished and if I had any questions or concerns, he'd be my go-to guy.

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    Response from Anthony & Sylvan Pools

    Thank you, Lawrence! We're thrilled to hear that you had such a wonderful experience building your pool and that your children are having so much fun using the pool. We hope you enjoy all the family time by the pool and please let us know if you have any questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 30, 2015

    Our postman has an Anthony and Sylvan Pool and he loved his, so we checked them online since we have been wanting a pool for about two years now. We ended up getting a kidney shaped pool that's 3 feet to five feet with light. The team from Anthony and Sylvan were all wonderful. They promptly return phone calls and emails and answers any questions we have. Their designer listened to what we had in mind and came up with a really well thought out plan.

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    Response from Anthony & Sylvan Pools

    Thank you very much, Pat. We're so happy to hear that you we came recommended and that you had such a "wonderful" experience working with your Design Consultant and construction team. Enjoy your pool and please let us know if you ever have any questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 29, 2015

    I've wanted a pool for five years and so we did our research and talked to different contractors and pool companies. We decided calling Anthony & Sylvan based on the salesperson's ability to actually show us the design without having to leave and come back. Mostly everything with the project manager went very well. Any time I needed him, I would just send him a text or give him a call and he was always available. However, the scheduling team wasn't as communicative as they could have been. Now, we got a freeform pool with sheer descent. We don't have to go anywhere because it's just right there in the backyard which is the best part. Now, I'm looking forward to our house being the place that people would want to come to instead of sending our kids over to someone else's house.

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    Response from Anthony & Sylvan Pools

    Thank you so much for sharing and we're so happy to hear that you had such a positive experience working with your Design Consultant and Project Manager. We hope your family enjoys your new backyard oasis and we're always here if you have any questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 25, 2015

    Our neighbors and our friend both had Anthony & Sylvan pools, and they have good experiences so we put them on our list of companies to call. Eventually we got them to make our pool. The project manager was very friendly, personable, would answer our questions, and was pretty easy to get a hold of. Our pool is the rectangular kind. I really like its color and the wall that has some waterfalls coming out of it. Now we enjoy family time by the pool - the kids as well as my husband and I swim together and have friends over.

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    Response from Anthony & Sylvan Pools

    Thanks so much, Belva. We're so happy to hear that we came recommended by both friends and neighbors, that your Project Manager was so personable and easy to work with, and that your family is enjoying spending time by your new pool. We're always here if you have any questions.

    Verified purchase
    Staff

    Reviewed June 24, 2015

    We've wanted a pool for the past five years and our neighbor spoke highly of Anthony & Sylvan so we chose them. Our pool's free form type but no spa, we only added a waterfall and the sun shelf. The project manager and scheduling team were all cooperative and responsive. When they were scheduled to come out, they notified us so we knew if anything was happening. Now we enjoy relaxing on it and being able to spend time with the family. I'd recommend it to a friend.

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    Response from Anthony & Sylvan Pools

    Thank you, Lee. We're happy that we could help bring your 5 year dream to life and that you found our team to be so responsive to your needs. We hope you enjoy your pool and we're here if you ever have any questions.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 20, 2015

    Anthony & Sylvan have an office that’s by our home and had done pools for two other people that I know, and they had good results so I went with them. They were the only ones that actually showed up and gave me a bid out of the three people that I called. The other two guys didn't show up. So we got a free-form pool with spa. The spa is 8 feet in diameter. We enlarged that and it's raised up. It has a water feature on the back end of it. It goes from 3 foot to 7 ft. We like the color combinations, style, coping, table and cool light. There's a table in it with chairs around it so it's pretty cool.

    We had really good weather so they stayed ahead of the timeframe that they quoted me. We kind of ran into normal time crunch about Christmas time because their workers go back to Mexico. But they were pretty straightforward. I guess the only downside that I didn't care for was they weren't real clear on what they were gonna do, like when they put things and the yard back together. If they damage anything in the ground it was not included and I had to fix the sprinkler system. Luckily the gates were bigger so they didn't have to take the gate down. But had they had to do all that it would have been additional. But other than that they were pretty Johnny-on-the-spot.

    But I think there are some things that they should do to improve. It's kind of like when you buy a car. I'm 42 years old so by the time you buy a car when you're 42, you probably already purchased two to three cars. You know what you're looking for and you've had that experience before. Typically people buy pools once or twice in a lifetime. So the first time you really don't know what you want and what you don't want. And they should give you more options like the automatic fill line, maybe put an additional skimmer in there or give me additional options for the type of cleaner that would go in the pool. Educate the buyer more instead of just going "Okay, this is what we do." Cause the salesperson has been doing it a long time and he just ran in and it was cookie cutter. I mean the pool is pretty and I like it but there's a couple things I would have done a little different had I been more informed.

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    Response from Anthony & Sylvan Pools

    Thank you, Kevin. We're happy to hear that we came recommended and that you found us to be straightforward about the construction process. We hope you enjoy your pool and we're always here if you have questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 16, 2015

    I got a pool because my wife wanted it. Somebody referred us to Anthony & Sylvan and the guy that came and drew it out was real nice that's why we went with them. We wanted a pool for the kids. My favorite thing about our pool is the shape of it. They did a good job. The people we talked to on the phone were real nice but the guy that came out to the house wasn't worth a crap. We never heard from him, we couldn't get a hold of him or nothing. That was disappointing. Even after the pool was finished, he never came out. Having a pool this summer, I am looking forward to the closeness of the family. I would recommend them.

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    Response from Anthony & Sylvan Pools

    Thank you very much, Marcus. We're sorry to hear that you had some frustrations with your Design Consultant, but we're thrilled to hear that your family is enjoying the finished and that it's bringing you closer. We're always here if you have questions.

    Verified purchase
    Ron increased rating by 3 stars.
    PricePunctuality & SpeedStaff
    After a positive interaction with Anthony & Sylvan Pools, Ron increased their star rating on July 8, 2015.

    Updated review: July 8, 2015

    Once Owen the Customer Care got involved, the progress of the project stayed fully on track. The final product is a absolute fantastic pool area, better than expected. The work is high quality with high quality components. The landscaper did the landscaping and the EP Henry retaining wall was the best as was the decking crew who did the complete job in only 4 hours!

    Expect longer time than you would think to calibrate your expectations as every step is a building block on the next and often cannot be done in parallel unfortunately. All the construction cleanup was done in a first class way by the landscaper who gave great attention to detail and that was greatly appreciated. In the final assessment, I would recommend Anthony & Sylvan as they did come through in the end with flying colors.

    Original Review: June 16, 2015

    The Money pit. An absolutely terrible experience. Started process in March and the pool is still not done in mid June. Appointments are broken routinely. They have not completed any step on time. Took 5 1/2 weeks to start digging. Expensive and no commitment to getting project completed on any reasonable schedule. They get 99% of the money once the cement is done and then you wait. 100% of work is through sub-contractors who are quick to let you know that Anthony & Sylvan are not that good.

    I would not recommend unless you have lots of money, patience and don't need a pool for the season you bought it for! Worst, and most painful home improvement project experience I ever had, and the pain continues as there is no commitment to a completion date yet. They also rip up your yard for months. Both front and backyards are a disaster area as their contractors use your lawn as a driveway with their heavy trucks and equipment. Stay away from Anthony & Sylvan. Attached is a current photo of our still unfinished and empty pool.

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    Response from Anthony & Sylvan Pools

    Thank for you bringing these concerns to our attention and we're so sorry to hear this, Ron. We have located your account and will be contacting you shortly to better understand your experience and to try to find a positive resolution.

    PriceStaff

    Reviewed June 15, 2015

    I would like to let people know about my experience with Anthony and Sylvan so they can make an informed decision when purchasing a swimming pool. I chose Anthony and Sylvan because they have been in business for a long time and I thought that the pool came with a good warranty. Our pool is only 7 years old and the tile and coping has to be completely redone which is going to cost us over $10,000. I know people who have pools that are over 30 years old that are in better shape than mine. I was told that the problem with Anthony and Sylvan is that they use so many different contractors that you don't always get a good one. I'm sure that there are plenty of people out there with an Anthony and Sylvan pool who are very happy - I wish I was one of them.

    When I was looking for a pool company to install my pool I would not even consider some of the small local companies because I didn't think their pools would have the same warranty. Turns out, it's quite the opposite. Those smaller pool companies seem to have a better warranty and they typically only use 1 or 2 different contractors who they've used for years. My best advice to anyone looking to have an in ground pool installed would be to research the warranty - 3 year warranty on tile is not enough. I was also told that plaster pools don't last as long in the East Coast so I would suggest looking for a company that has a 10 year warranty on the plaster and don't discount the local pool companies like I did.

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    Response from Anthony & Sylvan Pools

    We're very sorry to hear this and thank you for sharing these concerns with us, Kristin. We have located your account and will be contacting you shortly to better understand your concerns and to try to find a positive resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 14, 2015

    We just relocated from one part of Henderson to another part and we had a pool in our other home. Once we moved we wanted to build another one because we wanted a pool. 15 years ago when we moved into the area and we wanted to build a pool for our first house, I went to Anthony & Sylvan. And basically interviewed them to see what kind of options were available, what the cost would be, and how their program works. I was not at all happy with what happened at that time and as a result I did not go with them.

    This time around when we wanted to build a pool again, I went back to Anthony & Sylvan to see if there was anything new or different about what they were doing. I was dealing with three different contractors, pool contractors and designers. And of the three I interviewed I was most impressed with what Anthony & Sylvan had to offer currently. I was particularly pleased, as was my wife, with the sales representative and the guy that did the design for them. He listened to what we wanted and then within a few short days he had a couple of drawings for us to take a look.

    It was exactly what we wanted and we decided that we would go with Anthony & Sylvan this time. The design process was probably one of the most significant aspects of the entire experience. Understanding what we want, drafting it out, given us time to review it, revising the draft based on our comments. And the guy understood clearly what we wanted and he gave us clearly what we wanted. And that was good.

    During the installation they assigned a project manager and my wife and I were actually out of town for the whole period of time that the pool was being built. My daughter-in-law was my representative on the site. And she interfaced directly with them. There were a couple of things that were outstanding about that relationship. One is everybody was extraordinarily polite, considerate. Two, all of her questions were answered promptly and thoroughly. Three, the guys cleaned up their mess at the end of each work day. Four, they kept her up to date on progress. If there was going to be a delay with anything, they let her know. The project manager responded to all phone calls and emails in a timely manner. And everybody’s attitude was very positive for the most part.

    The only thing was the project manager at the very end after the pool was in and we had just some post construction items, the punch list. He was busy doing other things and it took us an inordinate amount of time to get those pretty small tasks completed. But everything happened up until the very end when we were waiting just for a few things like some of the concrete had not been stained properly and they had to come back out to fix that. It was just a couple of little things.

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    Response from Anthony & Sylvan Pools

    Thank you, Tom. We're so happy to hear that your family had such a positive experience building your pool with us and that your team took the time to listen to and address all of your questions during construction. We hope the family enjoys the pool and we're always here if you have questions.

    Verified purchase

    Reviewed June 7, 2015

    Anthony & Sylvan pools was a referral by my contractor and friends. I had a free form with a spill-over spa, which I really enjoy, along with the sun shelf. And I am looking forward to entertaining friends and family beside my new pool. I am happy with Anthony & Sylvan, and I would recommend them.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Jason! We're happy to hear that we came recommended by friends and that your enjoying entertaining family and friends poolside. We're always here if you have questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 5, 2015

    We built this house last year and we had the interest of putting in a pool since we had one a while back. Anthony & Sylvan were recommended to us by a couple of our neighbors since they had their pools put in by them. Our pool now is in free form and comes with a hot tub. I like the way it looks in our backyard because we have a very naturally looking landscape. We're on an acre lot, so the design of it is really nice. And it's comfortable to swim in and it's plenty of room for us and the kids. This makes me look forward to my kids' summer on having something for them to do, and of course relaxation and enjoying it ourselves.

    ** was our design coordinator and he was great and very patient. He asked the right questions to figure out what kind of pool we wanted and what was going to work with our family. Our project manager ** was great too. The pool was finished in a timely manner, and both of them were very willing to answer any questions that we had. There were a couple of things that I wasn't sure about, and they took the time to explain the process and how it was going to be in the end.

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    Response from Anthony & Sylvan Pools

    Thank you so much for sharing. We're so happy to hear that you had a wonderful experience with your team and that your family is looking forward to a lifetime of memories poolside! We're always here if you have any questions.

    lynnai increased rating by 2 stars.
    CoverageSales & MarketingPricePunctuality & SpeedStaff
    After a positive interaction with Anthony & Sylvan Pools, lynnai increased their star rating on June 7, 2015.

    Updated review: June 7, 2015

    Anthony & Sylvan Pools took the time to resolve my issues. I appreciate the professionalism in the matter and their swift response. I am back to be a happy camper and very pleased to be in business with a company that will take the time to make things right. Thanks Anthony & Sylvan, I really appreciate it. :)

    Original Review: June 4, 2015

    This company sales representation is misleading. I advise everyone if you get a pool from them, then please be fully pool-educated. They will not only mislead, but have you sign the contract and then pretend it's in the contract so they are covered. With an average of 30,000 spent by each customer, I am spending 46,000, I think we are entitled to fair business practices. As a former United States Army Officer, and now a Senior Analyst at the National Institute of Health, I do not speak with anger but more with what is fair and unfair, what is right and what is wrong. Anthony & Sylvan is wrong, and if their sale person is misleading customers, I believe that as a company they should take responsibility.

    They responded to my complaint, that will cost me close to 3000, more on top of 46,000 + already spent as they will speak to the representative and inform him to do a better job. This is unacceptable from a company of their magnitude. They hallmark their business on doing excellent services. Part of service is sales. No representative should be in the field without proper training. Not when your customers have to deal with the expense of it. I have totally come to the conclusion, that you should carefully reconsider doing business with them.

    Do not, and I mean do not, take their word on anything unless it is in writing, to include any store credits, and equipment repairs, any equipment they sell. Make sure that you read the contract clearly before signing and do not rush because the prices are going to go up. My situation was that I was given the impression that all my expenses were cover in the cost. They sold me equipment that cannot operate without me spending another 3000 dollars. Also, when they told me this information, my pool was supposed to be done many days prior.

    When I was notified about cost, it wasn't even from them but the private contractor that called. He told me that this was not covered in my contract, like he knew my contract. The biggest issue is the contractor guy is a guy that the salesperson knows, and I was told too late to shop around for prices. Inspections need to done, I am anxious to have my pool done, I don't have an option.

    In the government we all know this is illegal. How are you sure they are not getting a percentage back from referrals? You don't...BE AWARE. I just truly hope nothing is wrong with the pool. Very good people, seem really warm, when they need your name on the dotted line. After that you are in their world and on their schedule. I signed my contract on February 6th, 2015. It is June 4,2015. My pool is still not finish, nor is there any urgency on their end.

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    Reviewed June 4, 2015

    Our pool's built by Anthony & Sylvan. Their renovation design consultant drew up the estimate and we signed the contract that day. They re-tiled and re-coped. We had some phone conversations with the team that scheduled the pool renovation and they were very nice to deal with and knowledgeable. Our pool looks better than new now because the coping that we got wasn't available when we originally built the pool and it's just a much nicer coping.

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    Response from Anthony & Sylvan Pools

    Thank you so much for sharing this, Rich. We're thrilled to hear that you found our Renovations team to be so knowledgeable and that your pool is looking better than ever. We hope you enjoy it and we're here if you have any questions.

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    Reviewed June 3, 2015

    We've been wanting to get a pool and a friend of mine recommended Anthony & Sylvan. They did our free-form pool with spa. They were all really good and did a good job. The pool is holding up well. We use it just to cool off and relax at the end of the day. Everything has just been a good experience.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Tim. We're thrilled to hear that you had a good experience working with your team and that your enjoying relaxing poolside. We're always here if you have any questions.

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    Reviewed June 2, 2015

    Our pool is rectangular. It does not have a spa but it's nice to relax in. My husband and I enjoy it. And I like it for my grandchildren and my children. It is a lot of work though. The project manager of Anthony & Sylvan was very good. He was excellent and was very responsive to any issues, questions & phone calls that I had. He got back to me very quickly and solved all the problems. I'd recommend them.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Patricia! We're thrilled to hear that you had such a positive experience working with your Project Manager, that he was so responsive to your needs and that your family is enjoying your pool so much. We're here if you ever have any questions.

    Verified purchase
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    Reviewed June 2, 2015

    We had a pool where we previously lived. When we moved, the backyard was bare so we knew we wanted to build a pool. We just like being outdoors, having gatherings with family and friends. So we got a new pool with Anthony & Sylvan since they were the only ones that never cancelled their appointment with us, always responded by email, and they had a cheaper rate than the other provider. We like the design that we did with them - the waterfall and the patio that we decided on. This was our opportunity to actually design and build our own pool, that's what was fun about it. We got everything we wanted within the price range we wanted to work in.

    I never met the project manager since we work, only our daughter met him once. But the beauty of it was that they use technology and they were able to keep us abreast. ** would take pictures if they were here today and report to us of things that happened as well as ask for our inputs. I'd contact him back through email and we talk by phone - I never felt that I didn't have any contact with the person or the work was out of control. Everything just went really, really smoothly.

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    Response from Anthony & Sylvan Pools

    Thank you very much for sharing this, Terry! We're so happy to hear that you found our team to be so responsive and that we were able to help your family build a "beautiful" pool with the "latest technology." We hope you enjoy it and we're always here if you have any questions.

    Reviewed June 1, 2015

    Anthony Sylvan Pools "Built For Life". Here's life after 13 years. Tiles only warranted for 3 yrs. Falling out in sections. All hollow behind. Top shelf pieces coming apart too. My pool guy said it was not done right. I know people with pools 20 yrs. old with no problems. My aunt's above ground pool is 20+ with no problems. Thank you Anthony Sylvan. I would highly not recommend!

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    Response from Anthony & Sylvan Pools

    Thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you shortly to better understand your concerns and to try to find a positive resolution.

    Resolved outside ConsumerAffairs
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    Punctuality & SpeedStaff

    Reviewed May 30, 2015

    We have an Anthony & Sylvan pool built in 1983 in a previous home that I owned and it was a positive experience. Their renovation design consultant had a single visit. He reviewed and outlined the scope of the work, and offered comments of the desirable things to be incorporated. He also provided references for ancillary work, concrete levelling, and he provided reliable references for us. It was a complete renovation of the tile, coping, sandblasting of some previously painted surfaces in the spa, and a refurbishing of the finish of the main pool.

    The rep from the office in South Eastern Pennsylvania coordinated and she was an exemplary individual in terms of retention, either memory or note-taking, of all outstanding issues which she promptly addressed. We did a demolition in fall and had the pool emptied, did the tile and coping, and then the surface refinishing in spring. According to a contracted schedule, which was fantastically adhered to, we had the thing up and going as soon as the weather broke in April.

    With our newly renovated pool we had limited choices on tile and coping, but it turned out that in that limited choice, one was exactly what we had in mind. And the more updated, natural, brownish tone of the coping and the square tile eliminated the earlier marine mosaic which was common in pools so the former white coping was much more attractive. Its appearance has been universally acknowledged to be very attractive by all people who see it and knew the pre-refurbishing condition so I'd recommend them to the friend.

    The only negative was that they had personnel issues back in the fall which was beyond their control. Sales personnel had either health or personal situations which delayed a prompt appointment. But after they got involved, it went on smoothly. In fact, I just have an unresolved issue with them right now of a warranty thing about the grouting adhesive on the tile of the vertical surfaces has deteriorated, didn't hold up very well. I'm waiting for them to get back on the warranty issue on that one. Other than that, we've been very pleased. That's all you can hope for when you get involved with a contract.

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    Reviewed May 29, 2015

    Our swimming pool was built by Anthony & Sylvan 30 years ago so we also chose them for the renovation based on the cost and the testimonials we've read. The consultant came to finish up the tiles and after that, the work started. The first day was breaking down the stuff, prepping it up, plastering and putting the coping, and then doing the sealing. They did everything except the deck. I had interactions with all of the guys while they were working. Things were generally smooth and they listened so the results were good. I like the plastering the most as there is a bluish tint to it which looks great. Towards the end, however, there was an issue - the plumbing around the drain area was not done properly. So I had to call the manager and the next day, he scheduled another person who fixed it all up. The coordinator helped me get things done with the drain area issue. I've been in touch with her whenever I had some questions or concerns. I'm recommending them.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Ziauddin. We're thrilled to hear that you have had such a positive experience with your pool renovation and that our team was responsive to your concerns. We hope you enjoy your pool and please let us know if you have any questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 28, 2015

    I did a lot of research on the internet. I've had several interviews with the pool companies, and felt that Anthony & Sylvan offered the best package. I was travelling of the country from time to time as the development was evolving. It was a tremendous process, but the scheduler and project manager still managed to call me and follow up from time to time. The communications between the customer and Sylvan pools are wonderful. The general manager from Philly and Charlotte calls probably every two weeks to make sure things are going good.

    Our pool is a freeform, with a 6-foot retaining wall; the waterfall. I really enjoy looking at the waterfall coming out, and with the natural stone wall on the back, they are just free-falling. I used to live on the lake and I could hear a lot of noises. So this is a pretty good substitution, I just sit around and listen to it. On the social aspect, I enjoy having dinner down the patio looking at the pool, having friends over for dinners and drinks. Having the pool as the backdrop, along with the landscaping backing it, is very, very nice.

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    Response from Anthony & Sylvan Pools

    John, thank you so much for sharing! We're proud to hear that you chose Anthony & Sylvan after doing so much research and that you're so happy with the finished project. We hope you enjoy it and we're always here if you have questions.

    Customer ServiceSales & MarketingStaff

    Reviewed May 27, 2015

    Met with sales rep LAST YEAR. Signed a contract. They were supposed to start in April. No calls or information from them until middle of May. They subcontracted out first 2 steps. With the amount we paid for both those steps we only had two guys each day here doing less than 4 hours work. Sales rep ordered wrong material. Never even contacted us to tell us the wrong stuff was back-ordered. Met with sales rep again. Reordered what we originally wanted and he even had wrong measurements from the first ordering. Pool has been empty and untouched for two weeks. They have not gotten back to us about when they will finish...when the product will be in. Sales rep makes mistakes and we are paying for it. It's end of May and still no pool, just a hole in the ground. Very unprofessional.

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    Response from Anthony & Sylvan Pools

    We're sorry to hear that you're dissatisfied with your experience so far and we'd appreciate the opportunity to work with you to try to find a positive resolution to your concerns. We have located your account and will be contacting you shortly.

    Resolved outside ConsumerAffairs
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    Staff

    Reviewed May 25, 2015

    The reputation of Anthony & Sylvan and my co-worker's own testament were the reasons I went with them for my pool. It has a spa. It has a raised beam with a waterfall. It's geometric in shape, but not a traditional geometric shape. It's custom shape, thanks to my wife. She did a lot of the design of the pool. My interactions with the project manager were good overall. The scheduler was excellent. The only issue we had with the scheduler was that the change throughout the project.

    At one time they had one project manager that did the whole thing. A to Z had the same project manager then they changed it to have specific project managers for different phases, and I didn't feel like the hand-off was as smooth as it could have been. Maybe that's because the first one was a rock star and did an awesome job. And then the second one was not bad, but not a rock star. They weren't really poor but they weren't like the guy who was on top of stuff and kept us informed and proactive.

    With our pool we enjoy the relaxation time with the family, friends, having people over, exercise a little bit too. It helps for unwinding. A lot of people complain about their pools being a lot of work but the people that came explained things pretty well how to take care of the pool. They came back and installed the inline chlorinator. They were really good with some advice. They were all great people.

    I have several neighbors that have pools, and all of them open up and they look like swamps. When mine opened up and it's crystal clear and I throw the robot in there. He takes care of the leaves. If he can't, then I use the vacuum they provided and the pool looks great. It's a testament to the quality of the products that they use as their start of the product. The filter and the pumps they use are higher quality than a lot of other companies. And I've heard a lot of bad feedback about other pool guys in the area. You can go to the store and buy chemicals from them but don't have them do anything, because the quality at the end is not so good.

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    Reviewed May 21, 2015

    I got bids from 4 different local pool companies but felt most comfortable with the people of Anthony & Sylvan. I was very wowed by their advances in technology when it came to the pools themselves. We had a free form, salt water pool made. One of the things that I'm excited about is the in-floor, cleaning system, where it does not require me to have to vacuum the pool or get out there with all the hoses. I have a Polaris swimming around the pool, keeping it clean. It makes it very low maintenance. The project manager is also very detail-oriented and certainly always had my best interest in the forefront, which I was very thankful for. I'm excited about the addition of the outdoor living space, the ability to entertain for my kids and their friends, and for my wife and me as well. It's transformed our backyard and our outdoor living environment.

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    Response from Anthony & Sylvan Pools

    Thank you very much, Chris! We're thrilled to hear that we were able to make you so comfortable with the pool building process and that you were so impressed with our pool technology. We hope your family enjoys the pool and we're always here if you have any questions.

    Verified purchase
    Staff

    Reviewed May 20, 2015

    I chose Anthony & Sylvan to do our pool because they do the Blue Heron custom home pools here in Las Vegas which looked pretty cool. We had them do our geometric pool with a spa to get out of the heat. I worked with a couple of project managers on this project but it was weird during the time. One guy went back to Pennsylvania and I was stuck with my guy. But for the most part, everyone was really attentive and getting back to me when I had questions and concerns. Once everything was done, there were little things that needed to be done, and those were taken care of properly.

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    Reviewed May 19, 2015

    I've wanted a pool since December of last year so I did an online search for best pool builders in the Last Vegas local and came across Anthony & Sylvan since they had the highest rated consumer satisfaction. **, my project manager helped us along with getting the right style and the right type of pool in our backyard. He jotted down my requirements that I had a large enough pool that I could do laps in and a hot tub area that you could go ahead and relax, and a water feature. He also mentioned about having a wet deck so we incorporated that into the design. Initially, I didn't have any idea what I wanted in the pool until I sat down with ** and the more we jotted things, the better I liked it. The pool was a perfect rectangle with a six-foot wet deck area that extended off the pool.

    The scheduling team did a prompt service, guaranteed their work, and notified me of any changes. ** was the contact person I had once the pool got started and he was great. He would send us emails and come out frequently to see what was going on. If we had questions or concerns, we could either call or text him. Though he was overseeing many pools at the time, he answered his cellphone whenever I called which was great. The two of them were wonderful and collaborated very well on this whole project so I am very pleased with them.

    I have recommended Anthony and Sylvan pool saying that they're not the cheapest pool company but you do get what you pay for and we had several people that have had nothing but problems with pool companies but not with Anthony and Sylvan. They finished the pool on schedule without any issues and everything worked properly. Even to this day, I've been using the pool considerably for doing laps. If I have questions with regards to the pool, ** is there or he would call me back. I've been very happy with the customer service that I received before, during, and even post, now that the pool is on the ground and my wife and I are enjoying it.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Mr. Lakatos. We're proud to hear that you chose Anthony & Sylvan after so much research and that you had such a positive experience with our team. We hope you enjoy your pool and we're always here if you have questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 18, 2015

    We decided to look for some local pool builders and we found out that Anthony & Sylvan was a few miles from the house. All I had to do is pick up the phone and call them. Then they gave us a few different options for the tile and the coping. My wife was involved in that process and they treated her very nicely. They did anything they can do to make her happy, so I was so ecstatic about it. It's a free form pool with spa and we purchased it for her. It's very important to her and whatever they can do to make her happy, I'm happy. A lot of times once you start with companies and contractors, they're not very responsive after they get paid. But they were pretty good at their jobs and they stood behind their work. It was my first time being involved in a pool build from scratch. So now I use the pool as a show place because I'm in the real estate business. I bring everybody so they take a look at the pool and I recommend Anthony & Sylvan to them.

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    Response from Anthony & Sylvan Pools

    Thank you very much, Terry. We're so happy to hear that you're family is enjoying the pool and that our team was able to make the construction process so easy for you. Thank you so much for recommending us to your clients, enjoy the pool and please let us know if you ever have any questions.

    Verified purchase
    Staff

    Reviewed May 16, 2015

    Every interaction and scheduling with Anthony & Sylvan was very professional. The project manager was always available if there was anything I needed or any explanation of things - sometimes I didn't understand what was happening and what was going on. Scheduling was a bit difficult due to the rainy weather all spring, but they did a very good job getting the pool done and completed considering the mud and all the rain. We have a free form pool with an inground spa. I love the design, the varying depths of the ledges, the waterfall, bubbler, spa - everything. We're looking forward to letting the dogs swim, enjoying the backyard and family time with family and friends.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Mimi! We're thrilled to hear that you had such a great experience working with your Project Manager and that you found our team to be so professional. Here's to relaxing poolside! We're here if you ever have any questions.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 15, 2015

    I wanted a swimming pool for two years. I was initially engaged to another pool company, and in the course of conversation with the other guy, he brought up some other companies in the area and I noted them down. I called around these other companies and asked for quotes, and that's how I found Anthony & Sylvan Pools. I looked them up online and liked the website. My current pool is a pool-spa combo. It's free-form. I designed it the way I wanted it and it came out perfect. I like the quality of the equipment that was put in. It was very good. Summer's almost here so I'm really looking forward to using it, definitely going to enjoy it. Although there were hiccups along the way, they always handled everything really quickly for me and addressed all my concerns very thoroughly. They're a good company to work with and I'm very happy with them.

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    Response from Anthony & Sylvan Pools

    John, thank you so much for taking the time to share this fantastic feedback! We're so happy to hear that our team was able to help you build your backyard oasis "just the way you wanted it" and that it came out "perfect." We hope you enjoy it and we're always here if you have questions.

    Verified purchase
    Customer Service

    Reviewed May 14, 2015

    I've been wanting a pool for ten years so I went on the internet and put in that I was interested and Anthony and Sylvan was one of the only two who responded to my request. My pool is rectangular and my favorite thing about it is that they have designed it according to what we wanted and everything is working fine. We always look forward to spend the evenings now in the backyard ever since we had the pool. To go outside and just sit and look at the beautiful pool is a big difference. I've also got big windows in the back of the house so I'm able to look at my pool in the back in the mornings when I open the shades.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Mike! We're so happy to hear that we were able to help bring your 10 year dream to life and that you're enjoying it so much from morning to night. We're here if you ever have any questions.

    Verified purchase

    Reviewed May 14, 2015

    We chose Anthony & Sylvan after consulting three different pool companies. We felt that they offered the best design and value. We have a free form pool with a spa that had a wet-deck with a bubbler and an elevated water feature. The designer was very thorough. We appreciated not only his expertise but his creativity with the design. Right now, my favorite thing about the pool is the deck with bubbler. My two-year-old daughter absolutely loves it. I'm looking forward to the entertainment it will bring my children for years.

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    Response from Anthony & Sylvan Pools

    Thank you very much, Chris. We're thrilled to hear that your family is enjoying the pool and that your two-year-old daughter absolutely loves it. Here's to watching your children grow up poolside. Enjoy it and we're always here if you have questions.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 9, 2015

    I did a lot of comparative pricing and interviewed four different pool companies in the area. We have a historic home and wanted to create a New Orleans courtyard kind of feel and so it's a small rectangle to try into our small lot size. Both the project manager and our salesperson helped us design the pool and made improvements of what we thought we wanted and helped us out with the new system that we really like. Our project manager kept us informed and the things going on schedule. I like the water feature and the fact that it sits perfectly into our lot. I look forward into getting hot and jumping into it.

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    Response from Anthony & Sylvan Pools

    Julie, thank you so much for taking the time to share this wonderful feedback! We're thrilled to hear that you had such a positive experience collaborating with your Design Consultant and Project Manager and that we were able to help you build a pool suited for your historic home. Enjoy your pool and please let us know if you have any questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2015

    This is my second pool and I owned different pool the first time but I got discouraged about that because of all the maintenance. I wasn't satisfied with the first pool. Since I'm in Texas now and I'm no longer in the Middle East I definitely need a pool to keep myself cool and calorie-free. I saw Anthony and Sylvan's sign and the wide features they offer so I went online, submitted my name and they came out. Now we have a unique, chlorine pool with a spa. My favorite part of the pool is the coating and the type of the structure.

    The gentleman I worked with came all the way from Austin and was so awesome. He came all the way down here just to make sure that I have the right type of pool that I wanted. They did my pool in a 2012 type series. I was not able to have them fill it up yet because I wasn't home. So the pool was stuck there for almost two and a half years and then he came back to put a granite. The main guy came out and gave me a school, and the guy get it off his job even though they stay there. When he came back to get the plaster, the deck was already done. They did what they call a stamping deck and it was great. The guys came back to clean it up and that's awesome.

    They looked after me and that's what I like about it. The folks that I worked with including the saleslady that called me up back and forth did meet every deadline. When it's hot being, out there at the pool is refreshing. Every time people come out, they look at the pool and it's like a sunny point. People think I'm rich but I'm not. I just got a good pool builder that came in and did an awesome job. I recommend it to my other folks around there. If you want a pool, Anthony and Sylvan got to do it for you. They're excellent, very clean and meet their commitments.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Luis! We're so happy to hear that you had such a positive experience working with our team and thank you very much for recommending us to your friends and family. Enjoy your pool and please let us know if you ever have any questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2015

    Anthony & Sylvan was recommended by the builder and I called around to several local companies in Las Vegas, and they seemed to be the most professional with the most options. I have a spa that I designed with another person and it's very geometric, but it has some nuances to it. My favorite thing about it is that it's low maintenance. The project manager was amazing. I didn't have to call him and he always called me to let me know what was going on every step of the way, and there were no surprises. If I did have any issues, he was immediately on it and remedied whatever issue I had. Now I enjoy being able to use it in warm weather and I've already recommended Anthony & Sylvan to someone.

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    Response from Anthony & Sylvan Pools

    Thanks very much, Sharon! We're so happy to hear that you found our team to be so professional and that we had so many options to choose from when designing your backyard oasis. We'll be sure to pass your compliments on to your team and please let us know if you ever have any questions.

    Verified purchase
    Staff

    Reviewed May 7, 2015

    When my husband retired from the Air Force the end of 2013, we lived in North Carolina and we were actually looking for a community that had a pool. We found a house we loved that's on a neighborhood we loved but they did not have a community pool. So February last year our realtor said, "Your yard is big enough to build a pool." So that kind of put the idea in the back of my husband's head. After living in the house for a little bit, we started thinking about it and then last summer we really decided that we were gonna start looking this way. Our neighbor's brother highly recommended Anthony & Sylvan for the pool construction. We got ourselves a free form saltwater pool and it also has a spa.

    They just finished it in December and it's only the beginning of May, so we heated it up when the grandkids came for spring break. I just love the look of it. I can't wait for it to get warmer so we can use it on a daily basis. It came out exactly the way we envisioned it would. ** was absolutely amazing with us when he was doing the plans. I was like, "Well, I don't care for this. Can we smooth out this edge a little bit? Can we?" And he got us everything I wanted. The project manager, **, was absolutely amazing. He went totally above and beyond what I feel his job description would be. If I had any questions, while the workmen were here, he would constantly drop in. I know with the million times he's selling on, but anytime I had any questions, he would be on top of it and whenever I suggest to look into anything he always did within a day or so. So ** and ** are topnotch on my radar.

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    Response from Anthony & Sylvan Pools

    Thank you so much! We're so happy to hear that we came so highly recommended and that you're looking forward to entertaining your grandchildren and family, poolside. Enjoy your new oasis and we're always here if you have questions.

    Verified purchase

    Reviewed May 5, 2015

    We didn't know we wanted a pool until we had some problems with our yard and a drainage between our house and our guest house. When we had a landscaper coming out to look, he designed something and we decided at that time that we wanted to try to put in a pool. I found out about Anthony & Sylvan online and their design ended up what we went with. We got all the bells and whistles with it.

    It's more than what we have planned. We told them what we kind of envisioned and we needed to engineer out some issues with the drainage in our yard, he designed the pool and patio around that and really beautifully incorporated what all we wanted to see. And with the final design we've got a two-level patio, all capped in at the edges in flex stone with the waterfalls over into the pool and it's got the LED lights and they were great. They told us the schedule and as far as weather permitted, they stuck with it. They got the pool done fairly quickly--a lot quicker than what we thought it would take and we enjoy seeing the kids have a blast. They go out there with their mom everyday.

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    Response from Anthony & Sylvan Pools

    Thank you so much for this feedback, Bobby. We're thrilled to hear that you had such a gear experience working with your Design Consultant and that you family is enjoying the pool every day. We're always here if you have questions.

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 3, 2015

    Anthony & Sylvan Pools was recommended by a friend of ours, and there were several reasons why we chose them -- It was professionalism during the first interview, and the price to quality factor was very, very good. Our pool is rectangular, simple and very modern. It got travertine edging and has a tanning ledge, and a little bit deeper ledge for sitting down on one other side. It has a three-foot shallow end and a six-foot deep end.

    My favorite thing about the pool is the way it makes our whole house look better. It completes the house. We have a social area in the back for kids and the dogs, and you don't have to stay in to have people over. We have three kids, and the pool is more for them and having them at home, instead of going off to other people's houses. Having them bring their friends into our house and be able to have a good time. We're most enjoying and looking forward to being able to have friends, family, and the kids' friends over because of this pool.

    Our project manager gets along great with all of his work people who are mostly Mexican, and we are Mexican as well. So he was always available, always answered whatever messages or concerns that we had during calls or texts, got back to us very, very quickly, and understood our problems. If we had something that was a little bit out of his league, he would help us get it to the proper person in Anthony & Sylvan to get approval or get changed. So we're very, very happy with that communication we had. At the beginning, the design consultant was also very, very accommodating.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Jacinto! We're so happy to hear that you found your team to be so professional and that you are having so much fun entertaining guests with the new pool. Enjoy your new backyard oasis and please let us know if you have any questions.

    Verified purchase

    Reviewed May 1, 2015

    We have a free-flowing pool that has a sun bathing area in the part where the water comes out of. The water seeps in and automatically comes up and then it goes around the edge. It has a waterfall, which is my favorite thing because there's a bench on the waterfall. So it's pretty cool. After Anthony & Sylvan's work, I can now go into my own pool and not have to worry about public use.

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    Punctuality & Speed

    Reviewed April 24, 2015

    We got quotes from several different pool builders from our area, and we just really liked what Anthony & Sylvan had to say the most and their design. We have a free-form, ozone type pool so it's not hot water. It has pebble techs and comes with a spa. Everything went really well during the installation. They were on schedule for the time frame they said they would complete it in. It couldn't have gone any better and we love the aesthetics of the pool. We entertain a lot so it makes for a good time and we also like to exercise in it.

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    Response from Anthony & Sylvan Pools

    Thank you so much for this wonderful feedback. We're thrilled to hear that you love the overall aesthetics of your pool and that you're enjoying exercise and entertaining with the pool. We're always here if you have any questions.

    Verified purchase
    Customer Service

    Reviewed April 23, 2015

    Our old swimming pool was built in 1992. We called about five pool, landscape and tile companies and Anthony & Sylvan Pools had what we wanted. Somebody from them would call us every day to tell us who was going to be out, who was the lead person, what time they were coming. So we knew exactly who was coming out, what time they were coming out, and when we had a problem. We had phone numbers and who to call if we weren't satisfied or they would call us after. They did the whole thing. We had it replastered and retiled. I like the new tile because we were missing a lot of it. It had come off in a storm a couple of years ago and I just never found anything I really liked.

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    Response from Anthony & Sylvan Pools

    Thank you, Janet! We're so happy to hear that our team was able to make the construction process stress free and that your enjoying your newly renovated pool. We're here if you have any questions.

    Rosemberg increased rating by 2 stars.
    Coverage
    After a positive interaction with Anthony & Sylvan Pools, Rosemberg increased their star rating on April 27, 2015.

    Updated review: April 27, 2015

    We reached a new agreement, they are working, and hopefully they can meet the estimated date!!

    Original Review: April 23, 2015

    Contract made since October 2014, they promised "we start in the first week of spring," but it was all an illusion, it was not the first. Permission was delayed a week then went permission and they were not ready to start. What? Delayed two weeks more? Then they started calling everyday too and delay the project. We gave one last option for this day April 22 and did not start. Always with an excuse. The last thing they did was to offer a bonus of $500 for the delay. But really it does not cover the whole problem that cause on us. We did remove our piscina and was given $ 2,500 down payment. And as of today we have piscina. We lost our old piscina and never told when they would return our money. It is a very bad company. It's not recommend to anyone, are lack of commitment and seriousness, have no responsibility.

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    Response from Anthony & Sylvan Pools

    Thank you very much for bringing these concerns to our attention. We're so sorry to hear that your unsatisfied with your experience so far. We have located your account and will be contacting you shortly to better understand your concerns and to try to find a positive resolution.

    Verified purchase
    Staff

    Reviewed April 22, 2015

    We heard of Anthony & Sylvan pool because they had the storefront next to the Starbucks that we go to. We kept passing by and as we looked at it, we said, "You know, we need to go in and see ‘em and just get an idea what would it cost to do a pool." My wife wanted a pool for 30 years and we just liked the salesperson and designer so I felt that it was for us to do.

    The pool we got does not have a spa. It's freeform and it gives us the opportunity to go in, refresh, and relax to wash away the stress of the day. I think just getting in reinvigorates you a little bit. But we only got about a month in at best before it got too cold to get in it so we really haven’t had enough time to enjoy it yet. The project took longer than we expected it to take and there were a lot of rain delays, but I talked with them several times in terms of completion of the pool. That wasn't the strongest part of the pool, but the fact that we're complete and very happy with what we have. I would recommend them to a friend.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Stephen. We're so happy to hear that our team was able to help bring your wife's 30 year dream of owning a pool to life. We hope you enjoy your pool and we're always here if you have questions.

    Verified purchase
    Staff

    Reviewed April 17, 2015

    I have a friend that had built a pool with Anthony & Sylvan the year before and he's very happy with his pool and it's pretty good, that's why I had mine done by them. It's been 3 to 4 years since I wanted one. I had the initial meeting with the project manager and then after that the process went very fast. The project manager always told me what the next steps would be in advance and I know about what they're going to be doing so it went very smoothly and done a lot quicker than I thought it would be. Mine's a freeform one with waterfall and it's very aesthetically pleasing. It looks very nice in our yard and we enjoy using it a lot too. We have a daughter that loves swimming in it. I always look forward to just being able to use it with friends and family as a kind of a get together thing that allows us to host parties and have a lot of people come over and enjoy the pool and each other's company.

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    Response from Anthony & Sylvan Pools

    Thank you very much for sharing this wonderful feedback, Todd. We're thrilled to hear that we were able to help you bring your pool dreams to life and that your family has been enjoying the pool. We're always here if you have any questions.

    Verified purchase
    Staff

    Reviewed April 17, 2015

    I’ve wanted a pool for 7 years. My Anthony & Sylvan pool has got a beautiful sun deck on it where we can sit in the water with a chair and an umbrella and still be under water. The sun deck is my favorite part. We have dogs who like to get up on that and into the pool. During the installation, at least once a week, somebody from the scheduling team was in touch with us to let us know what’s going on next, and the next day they were doing exactly what they told us. We look forward to enjoying weekends with friends, barbecues and entertaining them now that we have a pool.

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    Response from Anthony & Sylvan Pools

    Thank you so much for sharing. We're so happy that we could help bring your 7 year dream of owning a pool to life and that you're so happy with the sun deck. We hope you enjoy it for years to come and we're always here if you have questions.

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 14, 2015

    Anthony & Sylvan built our pool and this summer it’ll be 29 years old. This last time was the second or third time that we have it renovated over the years, and it was great. We had different kinds of tile and coping put on this time. It gave a whole new look to the pool, and we’ve had a lot of very complimentary comments about it. The guy who came out initially discussed everything, and was very professional. He’s been in this business for a long time, and knew what he was talking about. He was very helpful in having helped us make decisions as to what we really wanted.

    We got it jackhammered, re-plastered, new tile, and new coping. Then of course pumping the pool out and getting water delivered. It was quite extensive, and was a time-consuming kind of a deal. I knew darn well that a lot of coordination goes in with this, because there’s so many different players. Good thing there was this girl who was very helpful as the process was going along. We’ve bad weather that messes up the schedule, but she put me at ease and took over. She said to relax, and made phone calls, then handled a lot of the stuff. I told my wife I can’t believe how easy this was to be done this time. It was just well worth it and we’re so happy. Highly recommended!

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    Response from Anthony & Sylvan Pools

    Thank you so much for sharing this, Andrew. We're thrilled to hear that you've been enjoying your pool for nearly 30 years and that you had such a wonderful experience working with our Renovations team. We'll be sure to pass your compliments along and please let us know if you ever have any questions.

    Verified purchase

    Reviewed April 14, 2015

    I have an A&S pool. It's a small pool with a good shape to it. It's 5800 gallon and it can turn into a hot tub. I love being able to get into my pool after I go work out and cool down, or from working in my yard so I can cool down. I'm so thankful for getting it, I've been wanting to get a pool all my life.

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    Response from Anthony & Sylvan Pools

    Thank you, Monika! We're thrilled to hear that we were able to help make your lifelong dream of owning a pool a reality. Enjoy it and please let us know if you ever have any questions.

    Verified purchase
    Staff

    Reviewed April 13, 2015

    We chose Anthony & Sylvan because our builder had recommended them and we got a discount from the builder if we used them. Our pool is a geometric type. A rectangle with an elevated spa that has an infinity edge to it. We love the spa and the looks. The LED lighting is beautiful at night. And we love the quality of the pool and the design that our salesperson came up with. We enjoy everything about it. We enjoy using the spa on cold nights and afternoons and also in the summer afternoons to keep us cool and for the kids to play in and for gathering with friends. And we have a deck in which we can play games. It serves many purposes.

    The project manager was always in contact, giving us updates as to when certain people were going to be coming, when a portion of the process would be done. Anytime we had any issues, they had, within a day or so, send someone out here to get everything taken care of. He also expeditiously gets back to me whenever we have issues and questions.

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    Response from Anthony & Sylvan Pools

    Thank you so much for sharing, Matt! We're happy to hear that we came recommended and that your so happy with the quality and design of your pool. Enjoy it and we're always here if you have any questions.

    Customer ServicePrice

    Reviewed April 12, 2015

    After several weeks of working back and forth to get a design in place at a price that worked for us and was "approved" by their management, we signed the contract and gave a deposit. Over the next few weeks, I contacted them a few times with no response. I finally was able to get in touch with the designer and was told that they would not be able to do the job for the agreed price and that nothing had been done so far. At this point we should have already had permits in place and work started. This is completely unacceptable business practices.

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    Response from Anthony & Sylvan Pools

    I'm so sorry to hear this and thank you very much for bringing this to our attention. We have located your account and will be contacting you shortly to better understand your concerns and to try to find a positive resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 11, 2015

    When I was a nanny in college, the family I nannied for had a pool by Anthony & Sylvan. So a year ago this month, when we decided we were going to build our own, I looked into it as well as four other companies and I met with each and every one of them. I was most impressed with Anthony & Sylvan. They really sold us on the whole thing they do at the bottom, the extra gravel, all of that, where a lot of the other companies were like "Oh, you don't really need that." And when we started to say Anthony does this, this, and this, they're like "Okay, we can do that." But, it wasn't their standard. Anyway, our pool is chlorine, in-ground, and free form. We went a little larger than the standard size, once we realized we could fit it - we love it. It's just a very strongly built pool.

    This is what we liked with our pool: for one, the length; two, we went with a deep end in the middle, what's called athletic pool of only five feet because we wanted a usable pool. They worked with us on having a deep end in the middle and four feet on each end. What we really love, we just went with the basic, which is like if you're buying a loaded car, some cars are basic; they have a pretty good amount of things. Their basic pool without upgrade has high quality, from the coping to the plaster, standard chain with a bench depth on one end and another bench on the other end. That's all standard, and we just love the way the package came. We did upgrade a little more, worked it out with the subcontractor for extra concrete around the pool decking. The standard package really includes a lot.

    It's beautiful. It's huge relaxation and it's also a huge social gathering. I'm into the daytime, hanging out, laying on a rest, swimming and volleyball; nighttime we have friends. We don't have children, so we do like to entertain. It will be used all summer day and night, and my job is slowest in the summer, so it's gonna be used heavily.

    In the process, we always interacted with their people. There were never a schedule problem. They were right on schedule from the time they started. The first few delays that were not their fault, like when the gentleman who does the dig did not bring the copy of the building permit, so that held us back a couple of days. I dealt with ** regularly; he answers your calls immediately. I dealt with ** even beyond the sales part. If I called him not knowing you should be calling ** for that, he would still jump in and get to the bottom of what was going on with the project. ** came out and checked the progress. They are very communicative with when we'd expect certain steps done. We were never wondering what was gonna happen next or when.

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    Punctuality & SpeedStaff

    Reviewed April 10, 2015

    I've wanted a pool for a couple of years. Someone in my neighborhood used Anthony & Sylvan Pools before, so we decided to give it a try. Ours does not have a spa; it's a rectangle with three scuppers along the back on a higher wall as a water feature. The thing I like about it is the color of the water because a certain bottom, like a pebble tech thing that goes on the bottom to make the water a really pretty Caribbean color.

    The project manager and the scheduling team were awesome to work with. Most everything was done was scheduled or even before it was scheduled, so we were very pleased with the progress of it. It went fast. We really haven't gotten to use it because it was finished in September of last year, so maybe we got to use it once or twice. Just relaxing days in the pool, when the water warms up.

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    Staff

    Reviewed April 10, 2015

    We got Anthony & Sylvan to build our second pool . We heard about Anthony & Sylvan's services through word of mouth from neighbors that actually used it. They were ranked fairly highly on Angie's List, and they have that good reputation so that's why we went for their services. The pool we had made has got three sheet falls and are built into it over a raised deck like a natural rock, a wall around one side and then its cool crate decking. It's fairly large, probably about 20 by 42, I think. The nicest thing about the pool is, you come home from work and there's no better way to kind of wash away the day's stresses by jumping in the pool and taking a quick swim.

    The project manager for the building of the pool walked us through the entire process step by step. He was in contact with us several times a week, every week without fail - just checking in. A lot of times he actually came by himself and it was great that he actually took the time to come by even after-hours like 6, 7, 8:00 at night just to check on things and talk to us and made sure everything was going okay. So, yes, I cant say enough about the project manager, his professionalism and level of dedication as well as him just seeing the overall process until it was absolutely done. Anthony & Sylvan is clearly light-years away of the others in the same industry.

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    Punctuality & SpeedStaff

    Reviewed April 10, 2015

    Our sales representatives got us to choose Anthony & Sylvan Pools. We had them provide us with a relatively small (12,000 square gallons), free-form pool. We love the pool's aesthetics, I think they did a really good quality job of designing the way the pool flows to the house and the decking. They also did it within budget - it was very impressive. I also like the fact that the kids are able to use it.Plus, the resell value I think is gonna help me.

    All the interactions with their representatives were very timely and responsive. They were patient, listening to all my questions, concerns, and very upfront and honest about the entire process. But most importantly, I think the biggest thing that came out is the tool that they used and the process they go through to make me feel comfortable. They exactly show me how the finished product is gonna look and made me comfortable about the decision.

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    Response from Anthony & Sylvan Pools

    Thank you so much for sharing this feedback. We're thrilled to hear that your so happy with the design and that you found our team to be so patient, honest and accommodating. We hope your family enjoys the pool and we're always here if you have questions.

    Verified purchase
    Customer ServiceStaff

    Reviewed April 1, 2015

    We wanted a pool at our other house, but that wouldn't work with our current location. So when we built a new house, we decided to go ahead and put in a pool. So, it's a two-fold: new house, new pool. We knew another couple from our area that had used Anthony & Sylvan and they were happy. Our pool is not free-formed, and we wanted more of natural look. Then we did a sun shelf with it because we wanted a place where someone could sit, still be in the water but not have to be swimming and watch children. And we wanted a diving board and a couple of places where kids could rest as well.

    I love how easy it was once it was up and going. I'm the one that took care of it all summer, and it was literally once a week and it was super simple. The company that Anthony & Sylvan recommended for us to the opening and closing of our pool made it seamless. We did the salt also and highly recommend that because not only do my kids love it, but I love it because it's better on their skin, swimsuits and towels. It makes everything just a lot easier.

    Also, the project manager was great. He ended up staying on, to see us through the project, which was awesome because things that we had talked about got taken care of because he was on the project. Anytime you do any kind of project building-wise, there's always things that come up, go wrong, have to be changed or whatever. And he stepped us through all those things pretty well. I never had a pool before, and he helped give us recommendations of things that he's seen in life over the years and past experience that he had.

    We already did recommend Anthony & Sylvan to a friend. And they're already starting the process of having someone come out to talk with them. They already had a positive experience just in their first meeting with the person too. Anthony & Sylvan are very professional and time-conscious. If I had any kind of complaint, it would be that it took a little longer than I thought it would. But it wasn't all on Anthony & Sylvan. Some of it had to do with our construction project going on at the same time.

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    Punctuality & SpeedStaff

    Reviewed March 31, 2015

    My swimming pool was built in 1987 by Arrow Master Pools in Center Valley. So when I wanted to have it renovated, I contacted a few pool companies and Anthony & Sylvan followed up with me, so I signed up with them. They weren't high pressure as compared to others and their salesman was wonderful. He obviously was in the swimming pool industry for a long time, so I could tell he knew what he was talking about. He didn't try to sell me anything other than what I wanted and he was very good and thorough on what I wanted to have done. He was so impressive that I signed the contract that night.

    Their scheduler got in touch with me most of the time to let me know what to expect. And the expectations that she set were always right on schedule. They did an excellent job in replastering the whole interior of the pool and in fixing a few tiles. The finish is great and the plaster feels very nice and soft on my feet. It wasn't slippery and hard, and it looks like a brand new pool now.

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    Punctuality & SpeedStaff

    Reviewed March 29, 2015

    During the last couple of years, I decided I wanted a pool. I looked online and I saw that Anthony & Sylvan were local to us here in Vegas and saw some good reviews, so we went and talked to them. The pool we purchased is geometric, it's not just completely rectangular. It has some rounded corners and things like that, it has a spa and a waterfall, and makes use of chlorine water. It's nice to be able to have something to go out and cool off in. It's fun to get in the pool when it's real hot here in Vegas. When we have family in town, they enjoy it too.

    I also like that it's pretty easy to maintain. Also, it was built to our specifications, which was the most important thing for us. We told them what type of pool we wanted and that's what we came up with. The project manager was great. He was very responsive to all my questions, and I had quite a few since I've never been through this process before. But he was very receptive and always answered my questions timely, and everything he told me basically was accurate. I recommend Anthony & Sylvan Pools!

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    Staff

    Reviewed March 27, 2015

    Anthony & Sylvan is the oldest company that's been running with the same name in the pool industry and we got our pool done by them. We have a geometric pool that has straight walls, copper waterfall and bubblers. I like how it is unique, the material and how well built it's done. I'm not a pool builder expert but I studied it for a couple of months and I studied hydraulics and we came into agreement with Anthony & Sylvan that they're going to use the piping and the equipment that I desire. The project manager did not provide the good experience but his managers have been and they worked with me on resolving all the issues. Plus the salesperson was extremely helpful.

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    Punctuality & SpeedStaff

    Reviewed March 25, 2015

    We had Anthony & Sylvan to do our 10 x 10 in-ground concrete hot tub 13 years ago. They were able to accommodate my design features and what I was looking for, and it was put in on time. They did a nice job. The project manager was super and I enjoyed working with him in getting it all organized. The scheduling team was also right on the money. They told me how long it would take, when they'd be there, what time they'd show up, and they did. And then recently, I just had the hot tub resurfaced. They have got all these new finishes and the new dark gray surface looks awesome. It came out beautiful. We use it all the time and my life revolves around it.

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    Response from Anthony & Sylvan Pools

    Thank you so much, Mark! We're so happy to hear that you've had such a positive experience working with our team over the last 13 years and that you're so happy with your "new" spa. Spring weather is almost here and and we're always here if you have any questions.

    Customer ServiceSales & MarketingStaff

    Reviewed March 24, 2015

    I had Anthony and Sylvan Pools build my dream pool and it was a disaster!! A year later the lazy river I paid for does not function. The grotto I paid for has a major leak and now the ceiling is caving in! I cannot get the same person twice because the entire leagues city department has had a change over! The 3rd party contractors that they send out are completely unsupervised! I have had 2 others in my neighborhood build a pool all around the same time all with similar horror stories. Without any response from the warranty department and multiple issues are still not addressed. I cannot get corporate to call me back because the number just reroutes you to the local manager.

    I need help. It's been almost a year and my pool is still not functional! I would not want any homeowner to make the same mistake!! I was told by another pool builder the lazy river as designed will never work because they forgot the air jets. I built a lazy river pool and it will never work and now I am stuck with unanswered emails, phone calls and left feeling taken advantage of. The sales people will like cheat and steal to get you to sign a contract and then you never see them again! Buyer beware.

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    Response from Anthony & Sylvan Pools

    Thank you very much for bringing these concerns to our attention and we're very sorry to hear that you're unsatisfied with your experience so far. We have located your account and will be contacting you shortly to better understand your concerns and to try to find a positive resolution.

    Resolved outside ConsumerAffairs
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed March 22, 2015

    The initial phone call for the free quote was responded to immediately and an appointment with the Salesman was made; he showed up on time and completely ready to sell a pool. Salesman was completely charming! We clearly stated we wanted a start date of December 1, 2014. The pool was designed, we went to the showroom to pick out the decoration selections and pay the deposit. The week prior to Thanksgiving, the Salesman insisted they need to get the project started to have a completion date of December 29, 2014. We reluctantly agreed and 10 days prior to Thanksgiving (a National Holiday where the entire world except retailers shut down - BTW Anthony and Sylvan is NO retailer - they only open "by appointment only") after a rainstorm, a GIANT bulldozer showed up and shoved its way between my house and the next door neighbor's. To say the bulldozer did not fit is an understatement.

    There was a subcontractor lady who insisted on continuing to shove this giant machine through the side of my house because the "plans told her to" and she was going to get in trouble if she did not follow instructions. The machine DID NOT fit, was sliding quickly towards my neighbor's house because of the muddy conditions, and was about to run over my gas meter. I put a stop to the operation and asked them to leave. I then called the Operations Manager (who I found out later from his staff that he chewed them out due to my phone call). I told him in order to not continue the damage to my front yard and the neighbor's, we needed to leave the bulldozer wedged until the ground dried.

    Some 10 days later (Thanksgiving Holiday was in this time span), the bulldozer was removed. A giant hole was left in its place, but luckily the gas meter was not damaged! After this incident, the only person I had contact with was the "friendly" salesman. Well, he was off for the Holiday! He took 10 days off to go visit his family in Florida and did not leave his clients at the care of anyone so there was no one to address any concerns - "Off on Vacation!"

    Then came the incorrect drawing on the ground of my pool. In the rush of the salesman to get the pool started prior to leaving on his 10 day vacation to Florida; the pool was completely crooked! It is a geometric pool, he squared off with the fence line and not the house. He insisted it was square to the house and it was straight. Insisted this! Over and over.

    The Superintendent of A&S came by to discover the pool was indeed not straight and blamed the salesman for the rush and his incompetencies. (Here is the part where you need to catch on that everyone points the finger at everyone else! No one takes any responsibility for their actions!) The diggers then showed up. One lonely man in a tiny digging machine. The digging took a total of about five days - in fairness, they had to demolish a previous deck. During the process I was told they would be done in three days tops - not quite. But things were not going that bad during this time.

    After the digging was done, the men with the rebar showed up. This crew had LOTS of men. Loud, messy, vulgar men (they spoke vulgarities in Spanish - they failed to realize, I am home all day and I am completely fluid in Spanish). They had the music loud, smoked, and left a mess every day after they left. The supervisors of any kind (the subs or A&S were no where to be seen during this time). They installed the rebar too high at the point closest to my house, they said the plan was incorrect, but they had to follow the plan because their boss was not answering the phone. I innocently thought this would get fixed - not quite. They said the A&S supervisor would come and check - man nowhere to be seen. Let's move on to the next phase!

    The cement guys came next. Mess is an understatement. I am not sure what a "clean jobsite" means to anyone. Again, a large crew. Messy - McDonald's trash, empty water bottles, cement all over my yard and plants left behind. No supervisors of any kind ever came to see what was happening. Coping and tile crew were lots of fun. Nice group of men, very chatty. They parked a small flatbed with supplies in the front yard for a few days prior to construction. When they started, they had to cut the limestone coping. I told them they could not cut it on top of my grass in the front yard; they could have used the sidewalk. Well, they decided to set up shop on my neighbor's front lawn. I have no idea why they were not kicked out - they must be really tolerant people! This was now around Christmas time.

    When I called the salesman to address my concerns (again not anyone else I was told to speak with) he was out on Holiday again! This time he was off for two weeks! Again, he left no one to handle his affairs while on vacation. The tile people ran out of tile. Their boss was on vacation. A&S boss was on vacation. These guys had no one to turn to. But at this time A&S was demanding a payment from us! I told them I would come by their store to drop off a payment and the store was closed - Off for the holidays! The entire week of Christmas! Even though I told them I would be coming by, they did not tell me they would not be there.

    When we finally met the "Scheduler" around the 26th of December to hand him a very large check, he returned a paid invoice to us stating we had paid him 2K more! Nice Math skills! I wonder how much money this guy has lost the company! Around the end of the year, the tile was finally completed and the coping crew left. Several if not many days followed with no construction. It was the holidays, the weather was bad, people were off, they had other jobs, etc., etc. The deck people came out and again "followed the plan". Let's just say the plan had the deck higher than the pool. Everyone knew it, but we have to "follow the plan".

    I ended up with a large deck that looked like a cupcake. Its highest point was the middle and it sharply inclined towards my house. I told them all the water was going to run towards my house and they said the reason for that was because I do not have gutters. The house is eight years old and has never had gutters. But how it had a deck cascading towards the house. I was told by over four men that there was nothing wrong with it. Perfectly normal and that they could not even see the incline towards the house. A ball running towards the house as proof was denied by all. Then after many frustrating calls to what seemed to be too many people, my HUSBAND made a call and they came to grind down the deck. I guess all these men cannot handle a woman telling them what to do!

    More times than I care to recall I asked how long the project would take from start to finish. Five weeks is the standard line. It took SEVENTEEN weeks. The management of the company is less than professional. There was even one "Manager" who came to see the problems who told me it was a clean worksite while standing on a McDonald's bag. The Management was rude at times, does not return calls, points the finger at each other, the salesman told me at one point the subs were "a bunch of idiots". I was also told by the salesman I would get a $500 gift card to Leslie's at the completion of the job (I am well aware that was a lie).

    At this point there is a small check list that needs to be completed. I have spoken to the Warranty Manager who has told me he'll look into it. I think he is still looking. That infamous survey has yet to be seen. I was told things were going to get done 7 days ago; I think you all can conclude I am still waiting. The people who work here lack integrity. They do not comprehend the client they service is a high end client with high end expectations. Let's face it, not everyone can cash out $60K for a luxury item. They do not take responsibility for their incompetencies and they do not try to make it right, the Regional man actually sounded annoyed with me more than one time.

    The moral to the story - if you expect high end customer service, GO SOMEWHERE ELSE! It does not matter that this is an established company if corporate is so far removed, they have no idea how their field managers and employees are truly treating the customers. Those of us who will NOT recommend them to anyone. I would be embarrassed to!

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    Anthony & Sylvan Pools
    Response from Anthony & Sylvan Pools

    We're so sorry to hear this and thank you very much for bringing these concerns to our attention. We have located your account and will be contacting you within 48 hours to better understand your concerns and to try to find a positive resolution.

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 22, 2015

    Anthony & Sylvan's reputation and customer service directed us towards them for our pool. We didn't have any problem at all with their people. They came out on time as scheduled and everything is great. I'm glad we have a pool from them.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 18, 2015

    We have been wanting to have a pool but my wife and I kept on debating about it. Last summer we just decided to go ahead and start the process. We stopped by at Anthony & Sylvan to see what they had to offer, and we liked what we heard. Then, they already had built several pools in our subdivision. What we got is the smallest they can make, the 10,000 gallon spool, or spa pool. The shape is unique that it goes with the rest of the house and the gazebo. It blends in well, and it also got a nice big sundeck. The project manager was very good. If we had any problems or questions, he was there to answer them. He was very timely. Now that we have our own pool, we no longer have to go to amenities center.

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    Anthony & Sylvan Pools
    Response from Anthony & Sylvan Pools

    Thank you so much, Bill. We're happy to hear that our team was able to help bring your vision to life and that the pool perfectly blends with your house and gazebo. We'll be sure to pass along your compliments to your Project Manager. Enjoy your new pool and we're here if you have any questions.

    Verified purchase
    Staff

    Reviewed March 18, 2015

    I've been wanting a pool ever since I moved into the house so I got a 40 x 8 lap pool with a fountain from Anthony & Sylvan Pools. I found them on Angie’s List and based on the reviews, they came out on top. I took three bids and theirs was by far the best. The project manager and the scheduling team were both wonderful. Being able to get in the pool is what I enjoy most and it's been a little cold here. I've recommended them to friends.

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    Anthony & Sylvan Pools
    Response from Anthony & Sylvan Pools

    Thank you so much, Michelle! We're thrilled to hear that you found us based on our Angie's List ratings and that you had such a wonderful experience working with your team. Enjoy your new pool and please let us know if you ever have any questions.

    Verified purchase
    Customer ServicePriceStaff

    Reviewed March 17, 2015

    We just moved from Illinois a year ago to Las Vegas. When we moved here we knew that there's going to be some hot summers. We were not able to find a house at the time that we could afford that had a pool. We got a really reasonable price on the house so we had an extra to have our own pool. We had a big backyard we can work with so we wanted a pool right away. Then, we found out that we were qualified to loan for a pool. We instantly started looking online for the local pool people in Las Vegas and there are plenty of them. We checked comments on them on Consumer Affairs, Better Business Bureau, among others. There were about three or four different pool people that we wanted to get bids or quotes. The first ones that called us back was Anthony & Sylvan, and so we went with them.

    We already had in the backyard a small pond with a waterfall that had been put in before we bought the house. When we looked into getting a pool, we really wanted to keep the waterfall or at least modify it to where it could be incorporated into the pool. The designer came up with a beautiful free form. They had to trim down some of the waterfall but there were a lot of very large boulders and a lot of the decorative lock in the backyard that we also wanted to save because those are expensive landscape materials. And they came up with a design that is 29 feet by about 6 feet wide. We were very happy with the fact that they listened to us as far as what we wanted to keep. They actually re-grounded and cleaned it up real nice and it looks beautiful.

    The project manager was great and efficient. He stayed in continuous communication and let us know every single step. There were a number of other guys involved in building the pool too. We love to swim and being in the water is so healthy too. We've already recommended them.

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    Anthony & Sylvan Pools
    Response from Anthony & Sylvan Pools

    Wow! Thank you so much for taking the time to share this with us, Gail. We're so happy to hear that you such a positive and collaborative experience working with your team. We hope your family enjoys the pool for years to come and we're always here if you have any questions.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 13, 2015

    I've wanted a pool ever since I moved in to my house, about eight years ago. My friend got a pool from Anthony & Sylvan, which is why I chose them. I got the free-form pool and a spa. My kid loves it and I got a bar at the pool. The bar stools look very cool. Everything is great. The team was really good, helpful and on time. I’ve always been in the spa but I hadn't really been able to get into the pool much because they had finished it in the winter time. I'm looking forward to summer.

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    Anthony & Sylvan Pools
    Response from Anthony & Sylvan Pools

    Thank you very much for sharing, Joey. We're happy to hear that we came well recommended and that you and your family are enjoying your new pool and spa. Summer is almost here and we hope you enjoy the pool! Please let us know if you ever have any questions.

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    Anthony & Sylvan Pools Company Information

    Company Name:
    Anthony & Sylvan Pools
    Company Type:
    Private
    Year Founded:
    1946
    Address:
    3739 Easton Road
    City:
    Doylestown
    State/Province:
    PA
    Postal Code:
    18902
    Country:
    United States
    Website:
    anthonysylvan.com

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