Anthony & Sylvan Pools Reviews

Anthony Sylvan does all of our new pool installations and maintenance. We love working with them. They always have freshen new ideas and develop a project that is on time and looks beautiful. They have a lot of features to be able to select from. From waterfalls, Light features, Spas, Spa ledges.

Geoffrey ** has done a great job taking care any issues we’ve had with our pool. He’s friendly, professional, and takes care of things fast. We couldn’t be more pleased with the service we’ve received.

We have thoroughly enjoyed our Anthony & Sylvan pool. It’s been the best addition to our home. We have had a couple small, warrantable issues, but Geoff **’s prompt support and extremely high level of responsiveness has made them easy to deal with. Thanks!

Our pool is approximately 7 years old and was installed by Anthony Sylvan. I noticed a problem with the pump and called. While on the phone, he diagnosed my problem, sent me a link to Amazon for the correct seal to order. I was told if we couldn’t figure how to replace the seal, they would be happy to come and fix it for us. My husband fixed it!

Worked with Geoffrey V. in the Charlotte metro area for a gas heater installation. He knows his stuff, did a super clean installation, and was in/out in one day. Storm knocked down a tree and crushed the old heater… pipes/valves were cracked and old heater was toast. Geoffrey (and his crew) got the old one out and replaced all the components so it looked like it used to. No messy glueups, no odd routing, clean job site afterwards… all up and running again!

The Service team at Anthony and Sylvan has been outstanding. They are professional and easy to deal with. Geoffrey is responsive and attentive to his customers’ needs. I have recommended Anthony and Sylvan to both my parents and in-laws.

When we first called Geoffrey **, it was only for a question about winterizing the pool. In the course of answering our question, turns out we had a problem that we didn’t even know about. Geoffrey was here within 1hr with parts in hand. Thanks Geoff.

Geoffrey has been so helpful after our pool was completed. To this day, I can text him with questions or suggestions for products and he always has gotten back to me within 24 hours. He has been such a great resource and help. Thank you!!!

Anthony & Sylvan did a wonderful job constructing our pool, we had a great experience every step of the way. Geoff was super responsive and very helpful, we could not have asked for a better person to help us with learn about our pool and keep it well-maintained.

Geoffrey with Anthony & Sylvan Pools has been amazing to work with. He’s always avail to take my calls, FaceTime and come to the house within same day or day after. He has helped me troubleshoot any issues we have encountered with our pool or equipment and will fix it or help us fix minor issues too. 5 Star Service!!

Geoffrey was so incredibly helpful with my questions about our pool equipment. He took the time to walk me through whatever I asked. I am so appreciative of his help! Being a first time pool owner, knowing that someone like Geoffrey is a phone call away definitely helps!

Geoffrey ** has been amazing to work with. He is always going above and beyond to ensure I am satisfied. Over communicating is a skill that not a lot of people have but Geoffrey pulls it off perfectly. 10/10 recommend.

After a good experience in building our pool with Anthony & Sylvan, we decided to sign up for their weekly maintenance. It’s been about 10 months of pool service now and we’re happy to have made the right choice. We’ve had a pool in the past and managed the chemicals ourselves. Having A&S managing the chemicals and cleanings has gone a long way in our pool enjoyment. The maintenance team is accessible and responsive. We highly recommend them.

Geoffrey ** is the best! He helped me get my pool running over the phone. He was able to walk me through what to do to fix my pump, he had me turn off the breakers and wait 5 minutes and flip them back on and poof the pump was working again. Thank you Geoff.

We used Anthony & Sylvan pools for the installation of our pool. It was started in November completed in March. We would recommend them. Our PM Ray ** was the best. He is committed to giving his customers the best service. I had design what I wanted my pool to look like. Together Ray and I made it exactly what I wanted. We made some changes prior to digging as we drew the pool out on my lawn. He was very helpful. He's positive attitude and suggestions always made me feel comfortable. If I texted or call he answered my calls and answered questions. If I needed help he would come to my home to help and assisted me. Ray ** is a asset to Anthony and Sylvan. I would recommend A & S and Ray ** as your PM.

There are some situations that sometimes make us feel a deep disappointment and make us wonder what happened to honesty. My latest dealing with Anthony Sylvan Pools is one of them, and so is Anchor Industries by extension. A number of years ago, I had them renovate my in-ground pool (new plaster, new tiles, new equipment, cover, etc.) and they messed it up. Their foreman/salesman never did not show up after the deal was signed and money paid.

Anthony & Sylvan put in a pool for us late last year and working with them was excellent. It took about eight weeks, which was before the timeline, and the quality was top-notch. The salesman was great and the project manager was very informative, and followed up and checked in. We got the PebbleTec coating and there was a little bit that was a little rough in the bottom of the pool. The installers came out within 48 hours and fixed it.

When my pool from Anthony & Sylvan was getting installed, I had good weather. But there could have been more progress made on my pool. The pricing was a little uneven as my neighbor had the same pool with rock removal and was charged significantly less than mine using the same type of jackhammer. Mine was a little more expensive. There are some things that need to be fixed on my pool. I'm not happy when there's a buildup on my spa with the way that the spillway is leaking. Generally, they're responsive. But the upper management, his name is Mike and he needs a little customer-service-oriented guidance. Some things definitely didn't go the way I'd like them to go. But at the end of the day, my pool is nice. The salesperson listened to what I wanted and made it happen. I've recommended them to friends due to pricing. The pricing of the pool is very competitive and the best pricing within the area.

We got a rectangle gunite pool through Anthony & Sylvan, and I like the tanning ledge. Working with the team was good. There are some things that could be improved upon. We had to move our pump because they didn't stick with the original placement of it. Our HOA didn't like where they put it, and we had to pay to have it moved. So, it wasn't us that was at fault. We had to pay and it added about 10 months of time to the pool build. The people that they recommended to do the pool decking were not qualified to do the pool decking. They didn't know what they were doing, and it took about five months longer than it should have because we couldn't find them to come to work. We're gonna have to redo the work that they did because it wasn't installed properly. The pool itself has been great, but the pool decking has not been great.

I'm very satisfied with Anthony & Sylvan. Their customer service team was always supportive even after the pool was built, and even if I call or drop an email, they respond immediately. We did a 35 feet by 18 feet pool and it has a Jacuzzi and a tanning ledge. It also has a waterfall and lights. The spa and the fact that I can control almost all of the stuff on the pool using the mobile app are my favorite things. Working with the Anthony & Sylvan team has been very pleasant. I was a bit stretched on time. So, I didn't want to go with the hassle that I had to call different contractors or go in and follow up on why something is not done right.

It was a good experience with Anthony & Sylvan. I probably paid a little bit more, but it was worth it. They provided me with a quality product. They had good subcontractors and we had one or two issues with the electrician but other than that, it worked well. They have a good project management team. The project manager was very helpful. He was hands-on and helped fix the issue. The after-installation and customer service is also very good. I've never had to look after a pool by myself. They came out and did training, which I was able to record. They gave me the startup kit to get things going, the pool cleaner and all the apparatus that I needed. It made it very easy to continue to maintain the pool. The pool has been in for about a year now and I love having it. I like the layout that we ended up having. We had to do an unusual shape to try and fit it in with the deck and it worked out nicely. The travertine is very good.

The pool looks nice and it functions, but Anthony and Sylvan could have done a lot better. It took way too long and there are still issues with the pool. They never came out and fixed it. There's a leak in the pool and they're claiming that it's on us, but it's not. They had sent the leak guy out. He said it was fixed. I asked, "How do you know it's fixed?" They said, "We sent a leak guy out." They also messed up my gas line and we were overcharged. They put a natural gas hookup. We have propane. We had to pay the gas company 1,200 bucks to change it and Anthony & Sylvan gave us a small credit for it. The problem is they make you pay in full before you do the final thing so you have no leverage. You can complain all you want, but they don't have to do anything. They got your money.

Anthony & Sylvan was awesome. I went into the location off Rea Road. They have a showroom there and I worked with Brian. He helped me design the pool. I recommended him and the product manager. They did a great job. They had various teams come through for each portion of the project. The concrete crew was messy and I had to go out and clean up three bags worth of trash. But all the other crews were very efficient and would come in, do their stuff, and clean up. It's a concrete pool with the PebbleTec. They did some special tile work for me as well. It has a Jacuzzi and a little waterfall. It's salt water and I love that it has a deep end.

Anthony & Sylvan is a big company and the reason I went with them is because I figured they'll still be around in 10 years versus some of the fly-by-night people. I designed my pool and Mark, my rep, did a good job of helping me make my creation come to life. He was able to utilize the CAD program quickly and give me a 3D rendering of it before we ever started the process. The communication was good, and the process was quick and seamless. I have everything on my pool from the waterfall to a hot tub to the lights. The construction took 10 weeks max and there were some rain delays as well as a few little hiccups, but nothing dramatic. Also, I still have a few items that I've been meaning to have them come out and look at. There are a couple of coping issues, but nothing major. I can't say that they haven't fixed it because I never requested it.

My only complaint with Anthony & Sylvan was that it seemed like they were trying to sell us on what they wanted. It seemed like there was some money involved and they didn't want to get us the best. So, I'm a little disappointed on the PebbleTec finish. It wasn't what I wanted. It's kind of more like what they wanted because they made more money that way or saved them money. I'm still waiting on somebody to come out and look at the handrail because it is rusting inside. It's been like that since they finished it. I can't get ahold of the production manager. I called him for about a month now, sent him messages and I haven't gotten a response.

We're happy with our pool but my husband despised the project manager with Anthony & Sylvan. He was responsive but difficult to work with. He took no responsibility for anything that happened. The project was finished on the date it was supposed to be done, but not without a lot of pushback. The week that it was supposed to be done and nothing was being done, I called them and said, "You have three days to meet the deadline that you promised me." I didn't expect that I had to push, prod and be aggressive about getting what I was promised.

Ray, our project manager, did a great job working and communicating with us, and addressing any concerns that we had. He was good. He didn't catch all the quality issues ahead of time but he did the best he could with what he was given. Working with the scheduling team was a little trying at times. There was a little lack of communication. They told us there'd be gaps when the pool was being built but there were times when there'd be extremely long gaps. We tried to reach out to Anthony & Sylvan and we found out an electrician company they worked with had walked off. So, our pool was about three weeks longer than they originally told us. Last year, we ended up replacing about half of the pool water because we were losing that much water over the course of a couple of months. So, it took a while for them.

We spent a whole bunch of money on our new custom-made pool. But it’s fine and our favorite part is the grotto. For the most part, Anthony & Sylvan was on it. But the customer service wasn't the greatest sometimes.

Anthony & Sylvan has a national footprint. I like the fact that they are able to offer a little bit more reassurance that they're not just a flight-by-night pool company, that they've been around for a long time, and their warranty seems solid. However, I don't think that their swatches for the concrete around the pool during the design phase were representative of what the finished product was. It ended up being a lot lighter than what we thought we were getting, but it turned out to be okay because we ended up liking the lighter color better.

Purchased a house that had an older pool that was originally built by Anthony Sylvan Pools. It needed a great deal of updating so I reached out to several firms including Anthony Sylvan. They were not the cheapest, but they assured me that since they had built the pool they could do an excellent job of remodeling.

Rebar bleeds all over deep end and according to customer support, warranty does not cover as it’s not “structural.” I don’t know how the rebar not being completely covered in concrete does not qualify as structural as I’ve been informed that if the issue is not remediated the whole pool shell is in danger of failure. AS has these bad reviews for a reason.

We have a 16 x 30 granite pool with a waterfall, a couple of tanning ledges and Jandy equipment. Anthony & Sylvan did a pretty good job on it. Brian, my sales guy, got my stuff dialed in nicely and I was pretty pleased with getting things started and making a couple of changes. Being I'm an experienced pool purchaser, I would encourage them to up a few things that they do as a standard for a pool. The way I look at it, a pool is a cup of water and it's something I got to maintain. So, the more tied to it that I have to be, the less I like it. When I was talking to my original pool builder, I asked him what I could do that was going to make me like it the most that I can. He said there are two things right off the bat that everybody never thinks about but they do, auto-fill and overflow protection. Nobody puts them in pools. So, I told him to set me up with that.

The salesperson, Brian, was great. We really enjoyed working with him. Our construction manager, Tim, was good. But some of the construction crew could have been a little bit more careful with the damage to the water drains and stuff along the side of our house. But in the end, they came and fixed everything, so they made it right. We're dealing with some sort of drainage issue right now that we're hoping to get figured out, but it's kind of in the process of that with Anthony & Sylvan right now. But overall, everything was done fairly quickly, which was nice, and within the timeline that we were quoted. I like our pool. We like the decking. It turned out nice. The colors and shape are nice.

We got an inground pool with a hot tub, concrete deck, Pebble Tec surface, and tile edge. We're happy with it and we get to use it when it's warm out. It's got wireless controllers, which makes it easy to control the different functions with the pool, with the lighting, and with the pumps. When Anthony & Sylvan initially dug the pool, they didn't dig it deep enough and it was going to be significantly out of the ground. It was being built at the same time as the new house was being built and I had to get my builder involved to lay out the positioning of the pool for them because they didn't seem like they knew how to do it. So, my builder did it.

We built a 16,000-gallon pool spa combo through Anthony & Sylvan. We gave them the design ideas, and then they came up with a plan based on our ideas. I like the design aesthetic itself and how they were able to put it on a hillside so we have a view from the pool. It was a bit of a challenging build in general because it was at the same time as our house and I know it was difficult to coordinate and the hillside was a challenge, but the end result is what we wanted. I would recommend Anthony & Sylvan.

DO NOT USE THIS COMPANY. Check reviews on BBB etc. They completed a new pool installation for us in 2023, for which we paid a substantial amount (well over $100k), and we have had nothing but issues since. We submitted the first warranty claim for the pump, and it took over a week to even get a response—no one ever showed up, and we had to pay out of pocket. To this date- no one has ever responded to us regarding this warranty claim. Now the pool is filled with dust and clogging the filters and the pool servicing company has stated that the plaster was inadequately done. They refuse to clean the pool until the plaster is redone. It has been over a month, and still, no one has come out to even look at the pool. When I email, I rarely get a response, and my calls go unanswered.

Update October 2025: I worked for many months with Anthony & Sylvan to come to an amicable solution to the issues related to my pool and the response to those issues. In the end:
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We went with A&S as our PB. So far the experience has been great. Our sales guy Clay ** is exceptional. We are a few weeks into our project and have had great communication on dates for every step. Today we got to make our selections for the pool and Clay was extremely knowledgeable and helpful. Can’t wait to see the finished pool.

After speaking with Melissa in Warranty we were able to reach a favorable resolution. Anthony & Sylvan sent out a plaster person who was able to remove the rust spots we could see with a gentle rubbing. I believe he was using a diamond abrasive pad to remove the spots. The pad and rubbing removed the rust without damaging the plaster!

Now the steps and the rest of the pool look great and we feel like Anthony & Sylvan addressed our concerns and responded as quickly as they could during their busiest time of the year. Thanks also to Kevin D. in Customer Care for helping us update our star rating.

I contracted Anthony & Sylvan Pools in February of 2023 for an custom in-ground pool. This pool would cost approximately $300,000 to build. The first person I spoke with was Rudy **, who had committed to a May/June 2023 start date. I returned back to Pennsylvania in July of 2023, only to see the pool had not even yet been started. After contacting A&S, the process had finally started. The original contract we signed stated completion by August of 2023. After the still (to this day) unexplained delay to construction start, I was still assured the pool would be complete by September of 2023.

Destroyed our AC and refuses to take responsibility for their actions. During the construction phase of our pool, back in August 2023. I noticed that the subcontractor damaged my mini-split air condition unit. They hit the unit hard enough to knock it off the pad that the unit was bolted down. They also crushed a corner of the metal housing. At the time, the unit was functioning, so I thought the damage was only cosmetic. I told the general contractor (Steven **) during one of the site visits, when I noticed the damage. I don’t have any proof of our conversation but I told him, not to worry about what is assumed was only cosmetic damage, because the unit was still working. However, when it got cold, it didn’t work.

Anthony & Sylvan followed up promptly and responded with an action plan to complete outstanding items. I should also note that I was in error regarding the pool filter (the filter specified in the contract was based upon surface square footage, not cartridge size) and Anthony & Sylvan installed the correct filter. I was very satisfied with their proposed action plan to complete the pool.

While the timetable to complete the pool has been longer than expected, our overall satisfaction with the work performed by Anthony & Sylvan is high. We are very pleased with the workmanship and the pool itself is beautiful. Anthony & Sylvan has maintained continuous communication throughout the process and the action plan to complete the pool fully addressed our concerns. Many thanks!

The Anthony & Sylvan team was very good. They were very fast. We had some times where the work slowed down, but then it would speed up as we waited where stuff were secure. There were a couple of times when the office responded, but not quickly. However, that was the only issue we had. We were very pleased with what we got. Our in-ground saltwater pool is great, and so far, it's been very easy to maintain.

Ours is a nice custom, in-ground pool. It is a Corinthian design pool, custom in ground, 36 ft x 14 ft, 13,000 gallons. I like it. The design process went very well. The installation process was slow and painful, is typical of pool installers. But overall, they were good to work. The project manager that we worked with was very good.

We did a 16 x 32 in-ground pool with Anthony & Sylvan. I like being able to relax outdoors with the kids and grandkids. Our experience working with Anthony & Sylvan was, generally, good. There was just a little bit of project management lacking along the way. The plans called for a pier to be dug and concrete filled along one corner to prevent any possible settling. When they laid out the concrete area, I wasn't home, but I saw on cameras that there had been nothing dug there and then the gravel had been laid and it looked like it was ready for concrete. I brought it up to Anthony & Sylvan and they said, "Oh, they're gonna dig that when they come out to do the concrete pour."

My straightforward 20 x 40 in-ground pool came with a standard lighting kit and it's salt water. I like chilling in it, as opposed to a pool being a pool. Anthony & Sylvan Pools' sales team was great. I was able to call sales and they were quick to get some money online and work with us. But it was a different story with the project management when I had the pool built. Horrible communication. And as far as follow-up, they went through some changes on their service side. So, we had some challenges getting people to call us back.

We designed the pool together with an Anthony & Sylvan rep, Mark, and getting everything into a plan was a pleasant experience. Now, we have a freeform pool, and it has a nice tanning shelf on it. We like it.

Unfortunately, I had a really bad experience with Anthony & Sylvan. I dealt with them for a pool, and the first one started to leak less than three weeks after completion. It took them two months to respond, and it was endangering the safety of a retaining wall that was close by. In another pool, they did not put the pool in the right elevation, and when we told them we started to experience a different tone in the color of the plaster, they responded after a month. They acid-washed it, but the outcome is a lot worse than it used to be. Overall, there was an absence of management that led to issues, and it was very hard to get them to do anything.

The designer was pretty helpful. He came out and worked with us. My husband and I are both in the graphic design industry so we had drawn up some things of our own and he really took inspiration from that. Also, Gary, our construction manager, was always very attentive to us. The pool is a black pebble finish and it has a large sun shelf at one end and it only goes to four and a half feet deep. We were pretty happy with our pool. But we have had issues since the build was complete. We upgraded our flushing around the edge of the pool and got really nice stone and it has cracks in it. We brought it up several times and we really would like them to fix or replace it. They said they would deal with it and someone would come and look at it. But no one ever came and looked at it.

Everything about the experience with Anthony & Sylvan has been a 10 out of 10. I would recommend them in a heartbeat. I deal with a lot of construction stuff so I have a harder expectation than most. But they were awesome. I love the fact that they were constantly in communication with us. Tom, the GC, was great. He made sure we knew what was going on. There were a couple of delays on some stuff, but we were never wondering what was going on. We love the pool.

We had a better relationship with the guy from Anthony and Sylvan than we did with the other companies. The designer was cool. He came to the house, we talked to him, threw some ideas out, and he drew some stuff up. Then we went out to the store and sat down with him. He went over some stuff then the wife made some more inputs and changed some things. It was seamless. They built a rectangular chlorine saltwater pool with the Jacuzzi offset and raised. We also got the in-ground flooring system and the PebbleTec. The cool part about it is the pool is in the backyard, but the Jacuzzi is underneath my overhang. It doesn't have sun on it. A couple of tiles cracked, but that's to be expected. I didn't notice them until after the warranty period. But it's no biggie. You can't tell unless you're standing next to it. I'd highly recommend Anthony and Sylvan.

After meeting with Anthony & Sylvan Pools, I was sure they would take care of me. I had some ideas about what I wanted and what I didn't want. And in meeting with their sales representative, we talked through everything. He answered all of my questions about how to do certain things because I've never owned a pool. And I was concerned about having it because I'm not geographically from this part of the country. So, he made recommendations and I followed them. And it has worked out great.

Anthony & Sylvan Pools was very responsive. Their rep was very pleasant, did a very good job. We had a difficult property. We live on a hillside. So, he was upfront about some of the additional costs and some of the things that we would run into. Did a very good job measuring it out, plotted it exactly where we'd expect it to be. He did a good job. Didn't try to oversell by any means. He was fair with us. The only thing that really frustrated me is the inconsistency in the time of getting it built. It was a very long-drawn-out process. They would find something. They would call another sub to come in and correct it. And it would take them weeks to get out there. They would come out there. And no one else could come until that part was done. So, it was a litany of little contractor delays, which is prevalent now post COVID.

We got an in-ground pool with PebbleTec from Anthony & Sylvan Pools. It's a geometric pool. It has a big baja shelf on it and a hot tub aside from it. We like the size, look and shape, which is what we had planned on having. It seemed good during the production process. Because of the lack of available people to do the work, took a long time to get it done. The overall experience during that process was okay. It was a little frustrating at times with communication.

After a meeting with numerous companies, we liked rep that we spoke to at Anthony & Sylvan the best. We knew kind of what we wanted and we had ideas but it was really their design team that helped us the most. We went with a freestyle pool as far as the shape with a water wall and with two extra scuppers on that wall as well as fire bowls. The total project took four to five months. It was really fast-moving and we didn't have any issues during the build. Everything went really smoothly.

They've not done a great job. But they fixed the issues that we had. The pool is really nicely done. It turned out really well. But the majority of that, the reason was because my wife and I did almost all of the work for them. We picked out all the designs. We got all the material for the most part, except for the big materials that they provided. But all the tiling, we had to figure out ourselves. Our sales person was almost nonexistent. Our project managers kept changing. It took eight months to do something that was a two-month project. It was a bit of a nightmare. But they overall did a good job. When they showed up, they did work well. Their tiling was done in two days. Everything seems to be working well.

We're happy with our pool from Anthony & Sylvan. Their team was great. The process went fairly smoothly throughout the design and construction. However, closing the pool and post-construction, there had been struggles to get communication. But that was the only negative aspect of it.

My experience working with them was very positive. I got a rectangular 20 x 40 pool. We love it. It's great. I would definitely recommend Anthony & Sylvan.

I got a seven-foot deep in-ground pool with the water features from Anthony & Sylvan. It has a lifetime warranty, and I'm in love with everything. The crew was very quick, very efficient, clean, and organized. They were able to run the whole project A to Z in a short period of time and they did not leave before I was 100% satisfied. It was amazing how fast they were able to finish the pool. Everything was done in five weeks. Anthony & Sylvan is 100% recommended.

It was positive with the sales rep. We made some modifications with the design and that was also positive. We had a shelf put in, like a sun deck. The only problem we had with the process was that they had a lot of turnover with their project management. All the project managers were great but we went through four of them at least over the parts of the pool and our salesperson also left. That person was gone by the time the pool was done or the issues came up. The people resolving some of the issues were responsive and it was a good experience, but some of their subcontractors weren't as much.

We had a great experience with Anthony & Sylvan Pools. We worked with different folks. There was a lady who came out. She showed us mock-ups on her laptop. She got our feedback. She changed the mock ups and sent them to me by email. She did a great job. And there was the guy who was there while they constructed. He was responsive to whatever issues we had. And when it was done, we had a couple of drainage issues, and they worked to resolve that.

I like the pool and they completed it quickly. The experience went smoothly. The only thing is we're trying to get a quote on putting in a heater because they said we could do the pool now and then put in a heater later. I've tried to reach them several times and I couldn't get them to respond about getting it installed.

We're pleased with the pool, although some of the more advanced features seems to be a little more difficult for them like fire bowls. They were acting up and Anthony & Sylvan sent out experts who said it was installed incorrectly. We contacted them and they sent somebody out to fix it. Other than that, they did a good job and they kept us informed. They did everything as they said they would. Also, they were well priced in comparison to the other quotes that we got, which was one of the reasons we went with them.

We built a pool with Anthony & Sylvan a few years ago and they did it on time, which is not the usual with other people you do business with. I had a good experience. Anthony & Sylvan did everything and were very hands-on and easy to work with. I’m very happy with their service.

The pool is square and has an above-ground sun deck. The installers cut some wire and it knocked out the power and then, Anthony & Sylvan made me pay the electrician. They said they were gonna reimburse me but they didn't. So, I ended up losing an additional $1,500. The waterfall is supposed to cascade over the raised tanning ledge but it doesn't. It drips over the ledge and the salesperson said this was the first time they did it and sometimes it works and sometimes it doesn't. He had a bad attitude. Anthony & Sylvan designed it incorrectly. Yesterday, the lights in the pool went out and now, I have to hire somebody to fix those. Then, I had to hire somebody else to dig because they didn't trench the yard right when they put the pool in. Also, the stone part of it rusted already. Anthony & Sylvan didn't seal the stone correctly.

Anthony & Sylvan gives you a custom product with a production price. They are a significantly lower cost than anyone else. The next lowest price was 60 grand more. They run their supervision a little thin though. Sometimes the supervisors were a little hard to get ahold with of. They were busy and run a lot of products. We were happy with the process, but the communication could have been a little better. Sometimes they just sent people out one morning because they had so many pools scheduled. We wished we got a little more notice on it. But the work got done in the price they said. Everything came out all right. We had to adjust some things and that was something that had to do with weather. The pool covers are also very good because they eliminate the need for a fence.

The pool is still not done. It was very hard to get in touch with anybody. Anthony & Sylvan had a lot of turnover with some of the people that were there and messages didn't get communicated. Things that needed to be fixed fell by the wayside. They also told us it wasn't on our warranty even though we had emails from people saying they were coming out to look at it.

Updated on 01/02/2024: This is an update on my previous review. I want to be clear that we are satisfied with the pool itself. We are dissatisfied with the deck, and the slate, which will be fixed. We are in constant communication with the project manager in regards to the best way to remedy the situation.

Anthony & Sylvan's service was good when I signed up. But I had to reach out multiple times. There was a lot of miscommunication and not getting something on time. The guy I dealt with was Luke. I called him and left him emails but he never responded back after the deal was done. Then I called James who was the manager. He was cooperative at the beginning. It seemed like everything would be done soon. But they pushed it far and ended up the next year. I told them I was paying in cash. I was on top of my dollar, so I wanted them to be on top of their service.

We met with a designer and they came over for the design. We approved it, and they handed me off to a project manager. Anthony & Sylvan installed an in-ground pool with a hot tub. So far, so good. There's a minor issue with some of the top stones though. They came loose. We're working with them to file a claim to get them to fix it in the spring. That part of the process was a little frustrating, but I haven't hit a brick wall yet. They may be going a little slower than I would like, but they're still very receptive.

We liked the presentation Anthony & Sylvan provided. They helped work through with us in the design process. They were very attentive and responsive. The salesperson sold it for us because of the professionalism and attention to detail. There was a snafu mid-project that they dealt with very amicably. That put me over the edge to say this is a legit company that cares about its customers. We love the pool. It's a freeform gunite concrete pool with a spa attached to it and an overflow of waterfall. I've referred other people to Anthony & Sylvan.

Anthony & Sylvan was on time and within budget. They had good communication and realistic expectations. They didn't try to say they'd be done before they were. Dan was our designer and he was fantastic to work with. He had great vision, insights, and advice and he took his time designing the pool for us. I had two project managers and the team was great. The installers were a great crew and we really love them. The pool is just what we wanted. It's rectangle, about 30 feet long by 12 feet wide, and has a wet deck. The price was a little high for the size. But we installed it during the COVID frenzy and everything was really expensive at the time.

We contracted with Anthony & Sylvan Pools last year to renovate our pool for about $27,000. Payment is due before each phase of the work proceeds, leaving the consumer with little recourse. Everything went well until there were some issues with the tile installation and then the handrail delivery. Clearly, the handrail wasn't ordered in a timely fashion - but was an important feature for the primary pool user with arthritis.

Robert was amazing to work with. He did a design for us, and it was kind of funny because that's not exactly what we wanted. I explained to him what we wanted, and he at first didn't seem very happy about it, but then he redid the design like we wanted it, and he understood. He worked with us on getting our price point down to where we wanted it. He did a very good job. We got a hot tub. It’s kind of a pie-shaped design, so it's quite a bit different. I love it. Anthony & Sylvan is a great company to work with. They did a great job. It was overall good experience.

My experience with Anthony & Sylvan was good. The project went smoothly. The communication was good. We didn't have any big problems. It was finished on time. There weren't any unexpected expenses.

We had a pool built with Anthony Sylvan in Austin, Texas in 2021. The superintendent was not onsite more than three times during the build process and the sales rep could have dead for all we know. The subcontractors at each phase would just show up and do the work and there was no FQI process. We had to point things out several times as well as hire another pool contractor to come out to review the work. They forgot to run a line and had to a chip a trench through the pool bottom and out of the the side for a bubbler supply line, which they left unfilled and wide open.

All current issues have been resolved....Thank you A&S Pools!

Our pool is good. However, some stuff could have been done differently. For one, I wish when the design team came, when we first initiated for the pool, they could have just shown us that, because of the way our land has been set, we may need a retaining wall. And for the decking, when I walk in some of the travertine are shifting and some are sinking. It’s a big mess.

Thank you Lesley ** and Melissa ** who assisted me with getting my issue resolved. I appreciate their hard work to have a final resolution that was satisfactory. These two ladies truly strive to ensure the customer is satisfied and resolved. They were able to get a team out to fix the issue with the return drain.

Anthony & Sylvan renovated our pool but the plaster has scale lines in it! Contacted them within 60 days of renovation and no one has come to rectify it! Called salesperson-field rep-warranty department no one has called for over a month! I would never recommend this company unless they fix the plaster immediately!

Anthony & Sylvan is a great company, and they have a product called iSWIM where I can pay my invoices and see any information I need. It's really good. Anthony & Sylvan has built two pools for me, and the most recent one is at my house at the beach. I contacted them, and they were extremely responsive. In the area that I live in, that's really good because we have a bunch of dummies that don't ever return phone calls. Anthony & Sylvan sent out Brad, the designer, and he listened to me describe the pool that I had in Atlanta that we were gonna do similar to. He designed it, then they got a project team together. Brad and Brian, the project manager, pulled it together, and we probably broke a record for getting the pool in fast.

If you need a professional and reputable company to help CONSISTENTLY with your home pool needs, this is not the company. They were hired to demo and reno our existing pool, and it has been nothing but hardship since they started. Ignoring phone calls and leading to a massive amount of communication errors. Which meant a huge amount of adding money out of our pockets to correct what they caused, and what they refused to acknowledge as their responsibility.

I got a 40 x 20 saltwater pool installed. It's 30,000 gallons. Anthony & Sylvan was good. But the designer was difficult to work with. He left a lot of unanswered questions. We would have spent more money and we were gonna do a hot tub with a waterfall feature. But any time we brought it up, he said they didn't do that. But the project manager was good. He was able to like walk us through. He was knowledgeable.

The Anthony & Sylvan salesperson worked very well with us to put together a plan for what we would like in our backyard. I wanted a custom concrete pool with a hot tub ensemble and to have it matched to the style of my home, which is a little bit more of a straight line and contemporary look. It was very positive during the design experience, from the initial meetings to the day of the first dig day, which was probably only about three months. The first half of the nine months build period was positive and the project management team was responsive and kept me informed on the appropriate and next steps in the build of the pool. But there were some installation problems in the last third of the period of build from the subcontract work that Anthony & Sylvan used, and it was quite a negative experience on having those installation deficiencies rectified.

The process was bad because the project manager had 40 pools. Every time he was supposed to schedule something, he never did it on time. It took six months but it could have taken only a couple of months. It was a bad manager and bad project management. But once Anthony & Sylvan switched it over to the last guy, it was much better.

I like the design of our pool. It's very nice. However, working with the design consultant and the project manager was terrible. Our design consultant and our project manager got fired. They didn't even follow up on issues that we were having. Very non-communicative. There were definitely some varying messages about what money things would cost. Then we had the subcontractors coming up to us, asking us for additional money, even though in the contract, everything was supposed to be paid through this iSwim account that Anthony & Sylvan had on their website.

We had a lot of problems with our salesman initially and we were misguided in several places. There were just a lot of things up front on the size of the pool and the concern and the shape. He wrote it up with the shape. We requested modification and were told that would be done at the dig-out. The dig was delayed because the general manager said they could not make those modifications. They just redid the pool.

We had to build a custom size because of the yard we have. Anthony & Sylvan Pools had to build it into a hillside. If they're in it for the sale, they're in it for you to build the pool to use their company. And once that starts, there's little follow-up in terms of how happy you are. Because we built the pool into a hillside, until the landscaping is set, we have issues with mud running into the pool when it rains hard. So, we had to have an additional wall built. And that was not something that Anthony & Sylvan did. We had to get somebody to do that for us.

It was great with Anthony & Sylvan. We started off with Fuller. He was the one that put it on paper for us. Once we agreed on everything, he handed it over to the project manager, Al. When they told us the process, they mentioned that there would be a wait. The backyard would be a mud pit, and it might be that for a while. They started the process in September, but they couldn't do any more because of the time of year. The gunite doesn't stay here during the cold months. We went ahead with someone that they had recommended for pavers and got two estimates for that. We ended up getting the pool down right before Memorial Day.

We got an in-ground pool with spa from Anthony & Sylvan. It's 10 x 32. It's beautiful. I like the entire look. It's a very sleek, modern rectangular pool. The spa would be my favorite as well as the mosaic pieces. There were a couple of delays due to material, so it took about seven months to finish everything. Any time that there was an issue or a hiccup, the Anthony & Sylvan team made it right.

The people we worked with were great. Anthony & Sylvan Pools' rep was very responsive and still is. If we called him, he answered our questions and try as best he could to cure what any issues that we had. Anthony & Sylvan Pools is a nationwide company. But I was the first one to sign with their new office in Jacksonville. They did not have the subs vetted well enough. So, we had time delays and quality issues. The pool was built not the way it was planned. But they have corrected. And those were subcontractor issues. I would recommend Anthony & Sylvan. They're competent.

We had designed our pool with Anthony & Sylvan in Pennsylvania. Then, when we decided to move, we reconnected and built the pool that we had originally designed. The design was really smooth. The only thing that I feel like was really disappointing was that we were given a 12-week timeline at our designs, our meeting, our final thing with the project manager. We kind of thought that there was a little bit of wiggle room, but that around that point, we would be looking to finish up. Our pool was not finished for two months after that deadline. We were looking at the second week in June, and we ended up filling the pool August 25th.

My pool is a small rectangular with a pot tub that spills over. It's pebblestone granite. We like it. It came out nice. The only person that I really had contact with after we bought the pool was Brian and he was fantastic. If we hadn't had him, it would have been a disaster. He took care of our issues. We live in Nashville, so we were trying to build this pool in Panama City Beach and there were just things that he went above and beyond to make sure everything was done properly.

I got an in-ground pool and a hot tub installed by Anthony & Sylvan. My experience with them was really good. The project manager was really responsive. I appreciate it.

I got a 12469-gallon concrete marcite pool with a spa built in. Working with them was the single most frustrating experience I've had as a grown-up. We signed a contract July 27th of last year understanding that it would take a couple of months before we would get work done. But the designer that came out didn't understand what setbacks were in place and we didn't break ground until December.

Anthony & Sylvan was really good overall. The process went very quickly. We started in February and we were done in August. The only thing was there was an individual named Brandon that was just absolutely terrible. He was one that was in between who would come out and look it over and then leave. He literally walked back there and walked out in two seconds. I was like, “What did you look at?" I would say, “Hey, I have a crack at this. Can you come out?" He would say he was coming out but didn't come. That aside, everybody went up and beyond and they're still working with me because I just had a few extra things that I need to be worked on. I like the part where you can put a lounge chair. I've referred people to Anthony & Sylvan.

Upon moving to a new home- the greatest challenge is finding great people that are committed to ensuring your home is in great condition, but most importantly reliability, trust, integrity and diligence to your home is critical. My first day I met TARA from Anthony & Sylvan Pools in Waxhaw - The connection was immediate, and she not only was welcoming; but went above and beyond to ensure my pool, family and connection was solid to what was needed for our property - despite not knowing me, she immediately worked to establish trust, she was honest with what was needed and came out even on days she was not working.

The pool buying experience was great. The pool building process was pretty slow and the construction manager was not very responsive, the salesperson actually facilitated the majority of the conversations between me and the construction manager. My pool has been done for almost two years and I have been trying to figure out why I have had standing water in my yard below the pool every since they finished construction. They sent the leak detection company out to my house three times but none of those times did they investigate the standing water below the pool even though I told them it has never been there before. I finally hired a plumber to come look at it and he found that the stabalizing sand they put in and the forms have been washing out on the back side of the pool. We could literally see the water running out of the pool and filling up the hole in the yard once the leak was exposed.

The team pooped behind my pool house and left rag/underwear buried. My dog kept digging there. It smelled horrible. They left raw pipe exposed in the pool. The 5 spa jets were to be replaced as they were yellowed. They plastered in the 5 jets. Left them with no directional screwed in and 5 random directionals on my table that didn’t even fit. Left trash. Someone came to try to fix jets a few weeks later and then chipped the old yellowed ones and its still in there. There is a footprint in the middle of the spa plaster. After several social media posts someone finally got back to me. Then trespassed on property while I was away to try to fix the mistakes when I told them not to come unless I am there to supervise. Left my pool with a layer of debris just in time for 4th of July.

We hired Anthony & Sylvan for an inground freeform pool with a decking, a spa and a tanning ledge, and scheduling was the best interaction we had. They were very on top of things. The design and sales with Tim was great too. He was very knowledgeable and really helpful in answering questions. It was seamless for us to just say, "Hey, this is our backyard. What can we do with it?" We have a very small backyard with a creek and some different setbacks, and I wasn't sure that we could even fit a pool back there. Tim very quickly made up a design and we really loved it.

Anthony & Sylvan sent over a really nice gentleman, Brian, who helped us lay out the pool. Then they managed the entire process and we were very happy with the outcome. The total process took about six months and they were responsive. I would hire them again.

Anthony & Sylvan pretty quickly came up with the design that we were happy with. They led that whole process. In terms of the construction, we had to do some other landscape work that had to happen before they started. So they didn't start until May, and that wasn't their fault. The construction itself took from May until mid-September. They were prompt and communicated well. It was a good experience. The look of the pool is great. Cosmetically, they suggested that we change from a free form pool, which is what we were going into it, to more of a rectangular pool with an attached spa with waterfall. Seeing the finished product, it looks much better than the free form that we initially wanted would have looked.

Anthony & Sylvan did a fantastic job with the design of our in-ground pool. They hit the mark with what we wanted and it's just beautiful. Tim did a good job with the features that we have. We've enjoyed it. My favorite is the sun shelf, my kids love the waterfalls and the spa is a big hit. The team was very good and communicative. Everything went as planned. They were fast and out of all the construction that we’ve done in our house, they probably gave us the best experience. They were very easy to work with. They were all very hands on and delivered exactly what they promised, which is hard to find. It was a smooth deal.

We really liked the Anthony & Sylvan consultant. We did a kidney shaped pool. We love the special features. We were a little frustrated with the installation. There seemed to be some sort of miscommunication when they were digging the hole. We had a lot of dirt laying around for a while and they weren't able to haul that off as soon as they thought, but it was all resolved and it was fine. Overall, it was a good experience.

I agreed on the contract price for a new pool from the get-go. After we made a payment, the salesman came back in and said he messed up. It was a $3,000 mistake. He explained it to me and I got what he had done but that was his mistake. I said, “But I looked at the bottom line of my total contract at the door." I told him that I'm in business as well and if I mess up, I eat it. He said, "Man, it's really bothering. That's why I make my money on commission." I said, "Well, I tell you what, I'm a fair guy. I will pay your commission for your mistake. That way they are not taking anything out of your pocket." I asked him how much his commission was and he said 6%. I said, “Easy math. That's $180." He came back and said, he needed to do some refiguring. He basically said I owe him $2,700. I said, “Well, I’ll go ahead and tell you. I'm not paying you that... My math, 6% of $3,000 is $180." We let it go on that.

We signed the contract with Anthony & Sylvan in October. They started digging early December. The pool was finished towards the end of April. It should have been done sooner. Some of it is not on them, some of it is on the hardscaper. The guy who did the patio had guys sitting out there not really making progress. Working with the design consultant was easy ‘cause I had a sketch of what I wanted. The more aggravating part was I was specific about wanting a pool color. But they were weird about setting up the PebbleTec. When they finally went to reserve the date, the pebble and the color that I wanted wouldn't be done for 8 to 10 weeks. So it would just sit there. They already knew that that company was backlogged. But they didn't communicate that and didn't get a head start on it. In order to mimic that color, we had to go with a different company that doesn't use the same materials and they were not very helpful in helping me understand how to do a more customized color, which is possible.

I had a 500 square feet in-ground pool installed. The deep end is six feet and we have a pool shelf. It's pretty nice. My project manager was very on top of things and came by quite a bit. He was great. He responded to any questions or concerns that we had on a very timely basis. But communication with the subcontractors was difficult. There was a language barrier. They came in and did what they were supposed to do. But oftentimes, I have questions and there wasn't anybody on site to direct as far as who was in charge.

The pool was relatively standard. It was a pool with a spa. The spa has a little waterfall that comes from the spa into the pool. It also has Travertine tile. But no big waterfall or stone features. We've had a lot of different things done on different houses we've had over the years, and it's impossible to get any kind of blue collar labor to be done in a good way, where you have good communication and people are on time and do what they say they're gonna do. But Anthony & Sylvan was always on time. I never had to ask for an update. They always proactively gave me the updates on what was going on. It was quicker than expected. They quoted us around six months, but it was done in three months.

The salesman, Dale, helped us a lot and helped us with the design. He was very knowledgeable. Geoff came out and told us all about how to operate the pool, and if we had any questions, to give him a call. We've had to call him a couple of times about a question, and even on the weekend, he answered us immediately. He's been super. So we've had a great experience. Our project manager was a little bit hard to get in touch with sometimes but he was okay. But Dale and Geoff were fantastic. They still will answer our calls. They're great to work with. The landscaping guy that worked with us was recommended by them and he's been fantastic, too.

Our experience was seamless from start to finish with excellent customer service and communication the entire way. I love getting to go to Anthony & Sylvan's actual store. I didn't realize they had one in Charlotte, but they do. And getting to see what all of the things that I thought would look like in my pool. They had lots of tile and pebble options. I showed Anthony & Sylvan a picture of my family on vacation, and I said, "I want the water to look like this." They filled up numerous tubs with water until I chose one that I liked. And I said, "Oh, yeah, that's close to what it looks like in Turks and Caicos."

The pool we bought is an in-ground, freeform, 14,000-gallon pool and everything about it has been really good. Working with Anthony and Sylvan was smooth and it was a good experience.

The response of the scheduling department was quite poor. I'd have to call 20 times before I would get a response. Wouldn't respond to emails too. One day, I had to drive to their office just to get a response. It was also a very drawn-out process. Took several months longer than planned and there was some work that was questionable that they had to come back and redo. I wouldn't recommend Anthony & Sylvan.

We started the process for our oasis pool and spa combination in September of '21 and Anthony & Sylvan finished in April of '22. It was significantly longer than we were told but it was a crazy time with COVID. And then, there were labor issues everyone was experiencing. The project manager was great to work with. There were things he could have done better but at the end of the day, he did everything he said he would do. I might have had complaints with him along the way but at the end of the project, all things considered, he did a good job. The new pool is what we were hoping for. Anthony & Sylvan built what they designed.

It took roughly six months from start to finish because there was a slow leak that was happening. It took a few times for one of the vendors to come back out. But everything is fixed. We love the pool. We also enjoyed working with the sales consultant. Ray was our project manager, and he was great. He popped out at least two times a week, if not more. He was good with communicating what was going on. He helped us out when things were getting difficult and frustrating.

Anthony and Sylvan gave me the 3D rendering and we agreed on the plan. However, I would never use them again. The point at which it went sideways was the retaining wall that was built. They had already built the pool, and they built a retaining wall afterwards. They went to pour the pool decking, and the pool decking from the point of where the pool is to where the end of the retaining wall is is about an 8-inch drop. When you're walking on it, it's significant when you look at it. We raised up an issue that it was not acceptable, that it was a fall or trip hazard. But they were saying that was part of the design. There was a lot of runaround. There were also some issues with how the lights and the bubbler were ran. We paid extra for extra pump so that we could run the bubbler separately from the rest of the pool lights but it didn't get taken care of. They refuse to fix the pool deck but revised everything else.

We like our water feature. We like that we were able to do a custom size that fits well in our backyard. Our experience with Anthony & Sylvan was good overall. We're happy with it, and I recommend them to other people all the time.

We had an in-ground pool and it's gunite. My sales guy, Brian, was amazing and the guy who ran the project was on point. He would stop by all the time and checked on stuff. He would catch stuff that needed to be tweaked or things that I wouldn't even have seen. And he's like, “Yeah, we wanna do this. We wanna change that. We wanna make sure this works this way.” They were very proactive in every way and got things done in a timely manner. My sales guy as well as the project manager were very responsive in every way. The employees cleaned up after themselves all the time. They did a great job. Everything went smoothly outside of the rain delaying the work a little. All in all a great experience. The waterfall was great. The design was really conducive to the house and the kids loved it.

We really enjoyed working with the Anthony & Sylvan team because they were very responsive to all of our questions and items that came up that we weren't happy with. They addressed everything.

Our pool was built last summer and we were very happy with Anthony & Sylvan. We were very disappointed with our landscaper that they had contracted out to do our landscaping work though. He was awful. He started out really great and then it got to the point where he would go like a week without showing up. He was brought to us through Anthony & Sylvan, but they do not work together. When we had our meeting before we started to dig, the landscape owner came with the Anthony & Sylvan guys to talk about everything. I don't think that they use this company anymore at all. Other than that, Anthony & Sylvan was wonderful. Both the design consultant and the project manager were great, very timely and very communicative. Anthony & Sylvan was very responsive. They were very kind.

We love our pool. We have a big spa with the pool which we use the most because it gets cold here throughout the year. It's very useful. Anthony and Sylvan was communicative and supportive. It was big project with a lot of money involved so it could be very stressful but they did a great job. We got great guidance from them on how to set it up and what to think about through the process. If we had to do it again, we would use them.

The sales guy was very sharp and knew exactly what he was talking about. He was able to quickly translate our ideas into what they produced. All the contractors they used were conscientious. They kept things as clean as you could building a pool. They had the initial construction group, then the install group, then the plumbing group. They had different people to hand it off to internally to handle different phases of the construction. It was three or four phases and these different project managers took over. We had one overall project manager who was the guy who was there for all phases. He was the on-site guy. He was there to answer any questions or any issues even after construction.

Anthony & Sylvan did in-ground pool. It's got a spa attached to it with travertine tiles on top. We use the hot tub a lot more than I thought we would. However, the construction took a lot longer than expected. It was during covid but the amount of work done that could have been done in a month or two took over seven months to get done because of delays around finding labor and getting people out there to do it. But the people who helped me do it were great. They kept going back and would change design but were helpful in the process.

I hired Anthony & Sylvan to put an inground pool in the backyard with a stone deck around it. They were good on the front end with the design and getting the budget piece of it. They started when they said they were gonna start. There was a delay in the middle when they hit some rocks where nothing happened for months. The communication was not the greatest with the project manager at the time. They went through a couple of project managers and the frustrating part was the piece of equipment just sat in our backyard. Eventually, once they got whatever they were needing, they were right back to building the pool again.

I got an in-ground concrete pool with landscaping around it . The design and product manager was good. The only thing that was missed along the way is that there was a survey that missed the power line that was running right through the area where we did the initial dig. That caused some delays, but it comes with the territory. We love that our tub creates a waterfall that goes into the pool, which is really neat. We love it in winter too.

The pool and the construction were fine. Anthony and Sylvan's reps were excited and wanted to sell something. But after the fact, issues have popped up and they do nothing to make it a priority to take care of them. The pool cracked twice and it took six months to get it repaired. We had numerous concrete issues, too. They would come out and do a patch up on the concrete. Then, a month goes by and the concrete cracks again. Right now, I have an issue with more cracks that have popped up from where they repaired it. It's been a month and I haven't heard a single word back from them.

My salesperson, Heather, was phenomenal. She returned phone calls that day and text messages within an hour unless she was in a meeting. The project manager was responsive and was here when he needed to be here. I was very pleased with the whole operation. The experience was better than I thought it was going to be. Based on what I've heard with other installers, they could be six months late. They told me they were going to start in October of 21, but they were here the last week in September and finished on time. I was extremely happy with that. Anthony & Sylvan built us a rectangular 18 x 40 pool. It's 22,000 gallons. It's got a waterfall and two deck jets. It's got a sunbathing pad with two steps down into the water. We have a couple of chairs and umbrella on there. The two girls can play there. It's perfect for them because the water is only a foot deep on top of the pad, and the stairs go down to about three feet deep. It's surrounded by travertine. It's beautiful.

We had a pool constructed when we were building our house a year and a half ago. Anthony & Sylvan did a good job on the pool. However, we ran into an issue where there was a leak in the pool. That took a while to figure that out. A construction air for the pipe in the pool didn't have anything on the backside of it. I was losing water every day. We did a bucket water test to measure if the pool was really losing water or was it just evaporation. It showed that it was losing water. Anthony & Sylvan used a leak detection company that came out. The guy said, "My managers don't ever come out, but I've got somebody. We're going to check it out." They checked every drain, jet, spa, etc. but couldn't find anything. The rep said, "Let me get my manager back down here." Two weeks later, he came out. He put a plug in the pipe and I've never had a problem since.

's correct.Our project manager at Anthony and Sylvan was extremely helpful if we had any issues with their subcontractors. He did a great job of getting them resolved and getting everything finished up on schedule. So from that perspective, everything went really well. We have a free-form in-ground pool and spa. So far, I like the Baja shelf and the hot tub features which are the two things we've been using the most.

I got a 450 square foot of pool which was built almost a year back from now. I've had no major compliance and everything is going smooth. Through the construction phase with Anthony and Sylvan, the support was great. Now, to the warranty phase, I got two very minor issues which were resolved. But the lead time it took to resolve was unacceptable. When one of the lights was not working, I reached out to them and they got challenges on scheduling the repair. I had to wait for 3 to 4 weeks, but the moment I called and informed the guy who helped me to build the pool, the salesperson, it moved up the ladder and I got it fixed in 24 to 48 hours.

Our experience with Anthony & Sylvan went absolutely perfect. Ray, the project manager looked after us and even gave us advice, going above and beyond. With the ledges, he said that it was nice that it looks tapered but that we were wasting pool space and to cut it off. He took the time. Also, we wanted a saltwater pool, which all of our friends told us to get, and they talked us out of it. They said that if I feel that they were wrong, they could put it in later for the same price. It's more expensive to get saltwater but they would rather do what's best for us. We went with chlorine and we don't regret it because it's not hard on the skin like the old pools.

My brother had a pool done by Anthony & Sylvan and that's how we came to use them. They did a great job on his and on ours. They got it done when they said they would because we had a pool party scheduled a week later and we got what we paid for. The project manager, Mario, was awesome and our sales guy was great. I just talked to him last week because I referred a friend of mine to do a pool with them and they're going to.

I got a nice size pool with a spa and I had the iAquaLink hooked up to it so I can monitor the equipment, control the temperature, monitor the temperature of the pool and the spa, and control things like the filter pump and other operations of the pool. The project manager missed quite a few things that he should have caught that we didn't find until after the pool had been finalized. There was a leak within the spa wall and the grading wasn't done appropriately so we had to hire a separate contractor to come out and do the grading. Also, a couple of the spa jets didn't work properly. These were things that I brought to his attention and he did his best to check them out, but unfortunately, he didn't resolve the issues. We had to submit warranty claims. But overall, it was a pretty good experience.

We had the best possible pool experience putting our pool in with Anthony & Sylvan. They found opportunities to make it better and save money and they're very appreciated. They did an outstanding job for us and the process of building and designing it was enjoyable. There were eight different contractors by the time we were done with everything and they all did a very good job. I got to know the teams building the structure of the pool, the tile work, and all the little details and they all took pride in their work. We're thrilled with the results and the follow-up was quite good. It's the best decision we made for our house here. You're not gonna find anybody happier than we are.

We did a pool project with Anthony & Sylvan -- a pool, a spa, and accent features, like we have a waterfall on it. It's a mineral-based pool with 15,000 gallons and the way they designed it fits perfectly in the yard as if it's part of it. When you sit in the house or on the patio looking at it, it's just like it was meant to be there. Also, we had a dedicated project manager, Adam. They work on a Six Sigma process, which is really important. That was a deciding factor for us because at least we knew what to expect and when. The timelines that they gave us outside of weather were exactly on time to what they quoted us and their communication was top-notch, especially compared to friends that were building pools at the same time with other builders. Their project management was proactive. Adam would just show up sometimes to check on it and make sure everything was moving forward. I recommend Anthony & Sylvan to people all the time.

I've really enjoyed working with Anthony & Sylvan. It took from April until December for them to do everything. They came out, dug a hole, and put the concrete bars around. I consulted with them about the designs I want on the pool and it came out really good. I am still waiting for the permits to pass and that's been like hell but they're in and out and helping me with that. The guy that's been dealing with the whole process is Michael and he's been great. Whenever I call him, he'll come over or have people come over and they've been pretty diligent about the process. This is my first pool and it's been a really good experience. I'm really happy with the pool and if I had to get another, I would 100% use Anthony & Sylvan because I like them a lot.

The whole project went well. Everything was smooth. Construction projects take time. It took eight months, but we knew that from the very beginning. We ran through a couple of things. But they were handled in a very professional manner by Anthony & Sylvan Pools. The pool has lived up to what it's supposed to be. The lights, spa, everything, is nice.

I recommend Brian. He's fantastic. He understands what it takes to build a pool and challenging environments, and that made a difference. It made the project go well and he was always available no matter what. Even when we had the great freeze during Christmas because Duke Power cut all the power off to try to save the grid, he helped me with that. So, Anthony & Sylvan Pools always went above and beyond for us.

Everything went smooth. Anthony & Sylvan Pools was on time, punctual, responsive to my emails and questions. The field guy was very knowledgeable. I liked the flexibility of the design team. And the warranty has been great. So all in all, a great experience. We love our pool. It's 14x24 with the tanning ledge and a hot tub. It was completed in sync with when I finished my house. So, everything turned out great.

Our pool made by Anthony & Sylvan has a spa. The deepest section is eight feet. There's a small tanning ledge. We had a heater installed with it. The design part of it went well. The designer we worked with certainly took into account all of our ask and brought his own recommendations into it. However, we did not understand the hand-off between Anthony & Sylvan and the partners they work with, for example, with the hardscape.

It was a long process because of supply chain issues that Anthony & Sylvan didn't have any control over. They kind of gave me a heads-up ahead of time and said, "Hey, some of these processes may take longer than normal because of the supply chain issues and the contractors just being backed up and having a lot of work or not having enough contractors to go around, I guess." So it wasn't that far out of what they originally told me, but it was longer than a normal pool would take to get done. But the day that the pool was done, I was happy. They were always there when I had questions. It was exciting getting started and it was kind of overwhelming during the process. But it was gratification at the end because it was finally over with.

Our pool is 40 feet long, 20 feet wide, and 7 feet deep. Anthony & Sylvan was very easy to work with us on that customization. They made it very clear to us that their priority was not only good quality product, but customer service, and they lived up to that standard. Putting the pool in was a pretty complicated project. My wife and I aren't necessarily the easiest customers. But they went out of their way to accommodate us. If we weren't happy, they changed it until we were happy. I would purchase another pool from them again.

Out of the five companies that we went to, Anthony & Sylvan looked experienced but professional. They're easy to talk to. They're a people person. The salesperson was phenomenal from start to finish. The pool is phenomenal. It's 33x17. We have a kid area, a little bench with two bubblers in them. It's beautiful at night. It got some waterfall too. Anthony & Sylvan did a great job. They came to the home while the contractors were there, explaining each event that was going on. So that was pretty good. I'd get another pool from them if I had another house.

The pool was designed because the contour of our lot is downhill. It was the only pool that would fit there. But it turned out good. It's kind of kidney with a spa. There are a couple of swim out seats, travertine, and sun deck. The rep was good and sharp. He walked us through it. I had to go to a sit-up city council meeting and he went with us. He got up and spoke and helped us out. He even came with me prior to the meeting with this and met with the city manager and talked through stuff. He wanted to know how this would work in case he came across it again and plus, gave us credibility. The city councilor planning director coached us on what to say and what not to say. He saw the plans and he said there was nothing wrong with it. It's a plus for the area. We spent about 130 grand at least. I was unhappy at one point, but it got resolved. Anything that was not to our liking was taken care of.

Our experience was as smooth as could be. We could not be any happier from the salesperson to our project manager. Everybody's been great. But the weather did not cooperate. They started in September and finished in April. That included the landscaping. We used Anthony & Sylvan to handle all of that. We like the spa and having features of the waterfalls. The pool is aesthetically pretty too. It blends into the trees in the backyard.

We're happy with the pool. We try and use it as much as possible. It's the second pool we built with Anthony & Sylvan. We were just as happy with them the second time around as we were the first time. So I have recommended them to plenty of people. From the designer to the project manager, it was what we expected. They were very good at getting all the information out upfront so expectations are clear.

My sales rep was nice and knowledgeable. We did a standard package. We added a waterfall, which was very disappointing. I wanted something that would match the bricks that I had and the brickwork for the waterfall was not that great. The crew came back and tried to fix it but still, the craftsmanship for that piece was not satisfactory to me. Some of the things when we purchased the pool were recommended to us as potential cost-cutting measures ended up being very poor as well.

They were a bit more than another competing company, but we went with Anthony & Sylvan Pools because of our initial contact and time with Brian. He was a sales guy. But he was more of a consultant for my wife and I. He came out and talked about the quality and history of Anthony & Sylvan, but not once did he bash another company or pressure us. From the initial consultation, design, contract, schedule keeping, keeping their words, following up on service, everything was top-notch. The pool was finished in February of 2022 and we have thoroughly enjoyed it. It's a decent-sized pool. It has an 8-foot-deep end which I wanted. And it's very symmetrical. We wanted a rectangular shaped, classic-looking pool. And that's what we got.

I like the pool. We have a Jacuzzi and two fountains. The pool was done in the time that Anthony & Sylvan Pools told us. The project manager kept us involved with everything that took place. And they were honest with telling us, because all the equipment, how on the one side of our front yard would be bit torn. Everything they said they wold do, they did everything for us to expect was exactly what happened. The project manager was the best.

My project manager, Adam, was great. The initial representative, Ron, was good as well. They used a lot of subcontractors. Slow responses from some of the project specialists. But some of them were great. Others were out there with intentions of coming to the homeowner saying that what Anthony & Sylvan was having them do wasn't gonna cover all the work that need to be done and required additional payment from the homeowner for them to complete their work. For instance, taking off tree stumps that were there as part of the excavation. Or what they considered unnecessary cleanup even if it was their mess.

Anthony & Sylvan did a great job. I really liked the way they laid it out for me and showed me what the pool looked like. The rep was very professional. During the process of building the pool, communication was a little bit on the slack side to start with. But they picked it up once I chewed a little bit. I like the waterfall. It looks good. Also, the little sitting area that we have at the end is good, too.

Our pool built by Anthony & Sylvan is a geometric pool with a tanning ledge. It's a saltwater pool and it's heated. I love the tanning ledge. We also did LED lights and I love the color-changing LED lights. It was fantastic working with them. I really appreciate their level of customer service and their attention to detail. It was nice the way they managed the excavation of our yard, getting all the concrete debris removed. They kept us informed. There were times when one of the vendors didn't show up. They would contact the vendor. They were also prompt and honest. The price we were quoted was what we finished our project at. They also offered pool school at the end of the project. However, maybe they could do a follow-up too.

We went with Anthony & Sylvan because they were the only pool builder who called us back. They came out and gave us an estimate. We had many issues. But my issues weren't about the quality of the pool. The pool itself is gorgeous. Ours was a very frustrating experience mostly because of the project manager. We were a month behind schedule. He was not answering calls and texts. We didn't know what was going on. Then he'd come back like nothing was wrong. When we kept telling customer service we were having problems, their customer service levels were not great. We had to get a manager involved. He was even worse. He ended up getting fired. They had spilled Pebble Tec on the decking and they finally cleaned that up. It took months, but we finally got someone to come to fix it.

We love Anthony & Sylvan. They were great. Brian, the designer was incredible. We got the best equipment. It took a little longer because of the weather. It started in September and didn't get it done till May. But it was all right. Everything was great.

The quality of the pool and our experience have been great.

Leslie, the customer service rep, did a fantastic job walking us through. And any issues we had, she delivered on making sure that they were addressed and corrected. The sales process was great and comparable to other competitors in the area. There were some that took several days to get back to us, to even get us a quote. But Anthony & Sylvan was very quick. They've done a ton of pools in our neighborhood and they were probably our top choice amongst just talking to people who had their pools built.

Our project manager was great. Our new pool is kidney-shaped and five and a half feet. There's a tanning ledge with it, which is our favorite, because it's shallow and it’s an area to hang out. Working with the Anthony & Sylvan team was excellent. There was straightforward communication with all the stuff that happened. They always kept you in the loop and were organized, and the timing was right at what they said.

One of the surgeons that I work with used Anthony & Sylvan 10 years ago and he showed me photos of his pool that he had built. For it being a decade old, it was stunning. I reached out to Anthony & Sylvan and they came out. They went over the best place to put the pool based on my land. Brian asked me if I wanted a square or a circle. I told him I wanted an oasis. He drew up a 3D design for a tiered spa. There are three steps on both sides and it brings you to an upper deck from the lower deck that has the spa area. The dimensions were perfect for that size where I had that space to put it. When he showed me that with the lights at night and the waterfalls, it was breathtaking. I loved it.

Anthony & Sylvan was pleasant and accommodating until they had my money. I had my pool resurfaced. The job was completed by random subcontractors, and there didn't seem to be any oversight. The pool had a serious leak within days of completion. I contacted the company and no one responded for days. They then sent someone to look at it and I was promised a resolution. Two weeks later there is no resolution, my calls are not returned. It's so unfortunate that I have to resort to a negative review in order to maybe get someone's attention at Anthony & Sylvan Pool. I am only asking for some common courtesy of returning my phone calls and asking that this company successfully complete the job it was paid (a lot) to do.

Ron ** with Anthony Sylvan Pools is the very best, he was our go-to guy from beginning to end. Everything turned out great. We had a small hiccup on Easter Sunday, called Ron, only because my grandkids were in town. He answered the phone and walked us thru the problem. Thank you so much.

It is now two years since we closed on our construction loan and well over that since we signed with Anthony & Sylvan to build our pool as a part of our house. We've been moved into the house for six months now and A&S still isn't done with our pool! In the past three months, the extent of their effort has been that electricians have been out a couple of times for an hour or two each time and still aren't finished wiring everything. Plumbers screwed up and have never been back. Their corporate customer care (Lesley) has been unable to make any progress with the Texas team. This is now the second wedding anniversary A&S has ruined, as well as the second Thanksgiving, Christmas, and New Years where they should have been done, not to mention the last year of holidays where we should have been using our pool! These people need to understand that their actions, or rather inaction, affects peoples LIVES!

We enjoy our pool. The pool was installed in 2015. Started with a leak. Been through 2 spa lights and 1 pool light. Pump went out. Was a 1.5 and we paid for a 2 hrs. Blower went out. We just a new circuit board installed and the company said it had to be electrical all along. I tried to explain that to the warranty manager, but he refused to do anything. We did have to pay for half the pump install. How can all these thing go out and not be electrical? And we had a part time project manager, probably added to the problems. Needs to be some goodwill here for us. Thought we chose a good pool company. Very disappointed customer. We will see.

I contacted several pool companies for a pool renovation and deck replacement estimate. Because our pool was initially designed and built by Anthony & Sylvan Pools and has held up exceptionally well over the years, we chose to go with Sylvan Pools in Houston. It was the wrong decision! I wouldn't recommend Sylvan Pools to my worst enemy!

Don't get caught up with a "slick" salesman, this company has them. You think you are doing business with a big, reputable, corporation but in actuality, they are a business, and their bottom line is to make money, not to keep customers. The only part of an inground pool done by this company that is guaranteed past 3 years is the concrete. On my fourth season with this pool, I have had tiles falling off and found out that the pool heater they installed was not properly wired and cause me to have to have a pump repair in addition to an electrician's bill to have the wiring redone. I do have to give them credit, they will call you, albeit their resolutions were not helpful because I'm out of warranty, and they are not going to do the repair for free. So again, be aware of the contract and try to find a company that will stand behind ALL their work, past 3 year.

This is our second build w A&S. To be fair, our first build was beautiful and schedule was as expected 10 weeks. That was 2016. We did not live in that house longer than 2 years so we do not know if there were shell, equipment, or plaster issues afterwards. We went into a contract with A&S June 26, 2021 last year (Jessup MD branch) and our pool is still not done as of today (8/2/2022). Our shell has crumbling sections on the surface. Our shell is lumpy. Our pool equipment was leaking when we did pre-concrete pressure testing. They sprayed gunite film all over my upper and lower ($70k) TREX and stone decking. They installed our back side pool coping in a way/pattern without asking us. They dumped excess gravel in our front yard. They damaged our front yard tree.

Anthony & Sylvan Pools in Las Vegas is the worst company to deal with. They expect a 5 star rating. The rating system does not go low enough to give them a rating. Anthony & Sylvan Pools does NOT build Pools, they take your money and hire subcontractors to do each job and the oversight is minimal at best. The plaster was done so bad it has to be done again in fall when it is much cooler. The Plaster was done at 106°. Plaster should never be done in this heat!

Bree Anna ** is the pool technician that has been maintaining my pool for several months. She is always courteous, lets me know when she is coming and keeps my pool clean and clear. If I have questions, she always takes the time to talk to me.

After 19 month, still not swimming in the pool which I paid for on time. I paid too much for all this disappointment and frustration. You would think at these prices, I would had a better customer service experience. Little communication, poor planning, they do not listen when I tell them. Destroyed my driveway, sprayed concrete on my house, etc. Did not lay out my pool, people started showing up and digging in my yard, put the pool motor exact where I told them not place them. Moving the motors for 6 weeks now with no filter, water turned green, etc. etc. I was supposed to be swimming last year. I will get a phone call after I submit a request with corp office.

After years of saving up for our dream pool, my family was so excited when it was finally built by Anthony & Sylvan. The pool was built on-time and built just like the designed drawings. Everything was great until 8 months later when the pool developed large cracks. After two years, the builder determined the pool will need to be removed and rebuilt. A year and a half later, the 2nd pool was completed, and again, about 8 months later, large cracks began to appear. It's now been a year and a half and I'm still dealing with the builder to remove and rebuild properly. I've gotten the state contactors board involved and they have already told the builder to completely remove and rebuild, but they still drag their feet on fixing this.

I truly hope no one use this truly horrible pool company. Our pool journey began in Mid June 2021and on May 8, 2022 we are halfway done with this terrible experience. We started with our pool designer who seem to be pretty good. We are first time pool builders and it was my wife’s dream to have a pool. We received quotes from three different companies. Went with Anthony and Sylvan because they seem the most honest. We were wrong. The lack of communication with this company is unbelievable. If you want any information on what is going on you must call the front office and talk to the secretary.. She is the only one you will speak to, getting in touch with anyone who can answer a question is impossible.

I had my pool put in in the summer of 2020. I had a few bumps along the way but nothing to write a review about. The problem came when I noticed my drain was missing most of its screws. After many attempts of looking and trying to find what the issue was, we found it. The bottom drain was stepped on when plastering the pool which made the middle of it wider, so the screws don't line up. Fast forward to now November of 2021 my drain is still not fixed. No one will return my emails because they know they have to drain the pool, to fix this issues they knew about from the very start.

If you want a great sales experience and then no delivery this is the vendor for you. Terrible execution, terrible communication, but exceptional billing practices. The only thing that was on time or ahead of schedule was the bill or an offer for upselling. We contracted in October of 2020 and as of today July 2021 we only have a concrete hole- no water, no gas line, etc. They don't have anything but a sales team- they are resellers with subs. They then blame the relationship with the subs negating any responsibility. I gave AS the $100K not the subs.

This is the worst company I’ve had to deal with. I would give it -5 stars if it were possible. They had so many issues that I am not sure how this company is still in business. They did construction for my pool for almost 12 months. YES, ALMOST 12 (TWELVE) MONTHS. We signed the contract in early March 2020, and the pool was completed in February 2021. That’s unbelievable. A lot of my neighbors have built pools in 3 months – they started after me and finished construction before mine was finished. Now, I understand why no one in my neighborhood used this company for pool contraction, as this company just a crap. I had the impression that my pool designer (Jeff) believed that he was doing me a favor by designing my pool. All changes that I asked him to make took him several weeks to apply, even small changes like moving equipment from one location to another.

Do your research and see that we are among many leaving a review about how Anthony&Sylvan treat their customers after they’ve received most or all $$$. If you have a problem after they have their money, they don’t care. Their scheduling is horrible. They must have a bad reputation with their vendors too because they can’t get work completed in a timely manner. We were patient and understanding. We were told 10-12 weeks. A few days ago we found out it will be another month before we have the next step completed. Making our pool at least a 20 week project.

I contracted with Anthony and Sylvan last year. I was promised a pool would be completed by now. Instead I am living in a construction site for months. They dug a hole, did some work and left. No one not even the CEO will respond. What a mess. I wish I never started with them. If I could I would take a shovel myself and just close this hole. Horrible customer service. Also every step of the way you get hours sometimes minutes to pay or they have their subs leave. No advanced notice that they are coming till the last moment. They have been ghosting me for weeks.

Everything was great with my experience with Anthony & Sylvan. Everything went as planned. It was laid out. They listened to me at the design, they followed up on the dates that they gave me and they stayed in communication. Anything that I had questions on, they answered. They finished on time and I'm swimming already.

We interviewed several builders and most of them were terrified when they looked at the slope. Our house is kind of on a hill. When Brian with Anthony & Sylvan came out to meet with us, he said, "This is not a problem. We can do this." He had a lot of ideas and he took our ideas too. We had a unique landscape and there were several things that we were kind of looking for. He came back with a design that worked perfectly.

We decided on Anthony & Sylvan based on a promise of not having a hole in my yard for months on in and a desire for strong customer service. So we have received neither. Even though they were fully aware of old pond and assured us it would not an issue we had to pay a extra fee of $500 after being told no additional cost will be added. The people who dug the hole called said they would be Monday, showed up Friday unannounced. We asked if they worked Saturday, so we could let our neighbors know and was NO. They showed up at 7:00 am. When digging the hole for the pool they over dug and did not compact the soil properly so again we are be charged another cost overrun of $2500. And still have a empty hole in yard over a month. They never return phone calls in a timely fashion. Very displeased.

Ryan who was my project designer was awesome. The sky was the limit with him. My project manager was Ray and he was great to work with though it felt like he was stretched really thin with all the pools that were being put in last year by Anthony & Sylvan. There were a few snafus that could have been caught if he would have been here but that wasn't his fault.

Our designer, Patrick, was the reason that we locked in on Anthony & Sylvan. However, we were very disappointed in terms of the scheduling and what they told us versus what actually happened. There was a lot of delay. They promised it would be built within 12 to 16 weeks but it was more around 20 weeks. The holidays got in the way and they said the weather got in the way too but they should have figured that in. When they say 12 to 16 weeks, maybe they need to say 12 to 20 weeks.

Our builder used Anthony & Sylvan to put a pool in his own home and recommended we use them too. We did and everything went fine. Brian was our designer and he did well. I’ve been really impressed with the service after the work was completed even though it took longer to be completed than it should have. I signed the contract in January of 20 and the work was completed right after Christmas. We’ve been very happy with our pool now that it’s in place as well as the service.

We have a freeform inground gunite pool from Anthony & Sylvan. The people there are very efficient. The design consultant was prompt. He showed up and did what he needed to do. When the design needed changes, he was quick and efficient to make those changes. Stan, the project manager is great. He still follows up on a regular basis, just for one-off little items, even though the pool itself is done.