Anthony & Sylvan Pools Reviews

I have been working with Anthony And Sylvan since we got our pool in 2019. They have been phenomenal on the service side since day one. They are immediately responsive to any need as well as fixing items with the pool in a very cost effective way. Geoffrey ** specifically takes good care of us and I can tell it’s more than just a job for him.

Geoff is an outstanding resource for me in anything pool related. He’s quick to respond and quick to remedy any issue or concern I have. He’s my go to!! Waterfall was not working. He knew exactly what the issue was and fixed it with 2 days of reaching out.

This is our second pool with Anthony & Sylvan. Design and work quality are great and so is the customer service! We have worked with Brian on design and we value his perspective and recommendations. We worked with Geoff on pool school and subsequent questions and he was always happy to answer.

Geoff made the process super smooth when we were interested in getting pool services when moving into our new home! He’s always quick to respond and is willing to be flexible on any changes we request.

Anthony Sylvan does all of our new pool installations and maintenance. We love working with them. They always have freshen new ideas and develop a project that is on time and looks beautiful. They have a lot of features to be able to select from. From waterfalls, Light features, Spas, Spa ledges.

Geoffrey ** has done a great job taking care any issues we’ve had with our pool. He’s friendly, professional, and takes care of things fast. We couldn’t be more pleased with the service we’ve received.

We have thoroughly enjoyed our Anthony & Sylvan pool. It’s been the best addition to our home. We have had a couple small, warrantable issues, but Geoff **’s prompt support and extremely high level of responsiveness has made them easy to deal with. Thanks!

Our pool is approximately 7 years old and was installed by Anthony Sylvan. I noticed a problem with the pump and called. While on the phone, he diagnosed my problem, sent me a link to Amazon for the correct seal to order. I was told if we couldn’t figure how to replace the seal, they would be happy to come and fix it for us. My husband fixed it!

Worked with Geoffrey V. in the Charlotte metro area for a gas heater installation. He knows his stuff, did a super clean installation, and was in/out in one day. Storm knocked down a tree and crushed the old heater… pipes/valves were cracked and old heater was toast. Geoffrey (and his crew) got the old one out and replaced all the components so it looked like it used to. No messy glueups, no odd routing, clean job site afterwards… all up and running again!

The Service team at Anthony and Sylvan has been outstanding. They are professional and easy to deal with. Geoffrey is responsive and attentive to his customers’ needs. I have recommended Anthony and Sylvan to both my parents and in-laws.

When we first called Geoffrey **, it was only for a question about winterizing the pool. In the course of answering our question, turns out we had a problem that we didn’t even know about. Geoffrey was here within 1hr with parts in hand. Thanks Geoff.

Geoffrey has been so helpful after our pool was completed. To this day, I can text him with questions or suggestions for products and he always has gotten back to me within 24 hours. He has been such a great resource and help. Thank you!!!

Anthony & Sylvan did a wonderful job constructing our pool, we had a great experience every step of the way. Geoff was super responsive and very helpful, we could not have asked for a better person to help us with learn about our pool and keep it well-maintained.

Geoffrey with Anthony & Sylvan Pools has been amazing to work with. He’s always avail to take my calls, FaceTime and come to the house within same day or day after. He has helped me troubleshoot any issues we have encountered with our pool or equipment and will fix it or help us fix minor issues too. 5 Star Service!!

Geoffrey was so incredibly helpful with my questions about our pool equipment. He took the time to walk me through whatever I asked. I am so appreciative of his help! Being a first time pool owner, knowing that someone like Geoffrey is a phone call away definitely helps!

Geoffrey ** has been amazing to work with. He is always going above and beyond to ensure I am satisfied. Over communicating is a skill that not a lot of people have but Geoffrey pulls it off perfectly. 10/10 recommend.

After a good experience in building our pool with Anthony & Sylvan, we decided to sign up for their weekly maintenance. It’s been about 10 months of pool service now and we’re happy to have made the right choice. We’ve had a pool in the past and managed the chemicals ourselves. Having A&S managing the chemicals and cleanings has gone a long way in our pool enjoyment. The maintenance team is accessible and responsive. We highly recommend them.

Geoffrey ** is the best! He helped me get my pool running over the phone. He was able to walk me through what to do to fix my pump, he had me turn off the breakers and wait 5 minutes and flip them back on and poof the pump was working again. Thank you Geoff.

We used Anthony & Sylvan pools for the installation of our pool. It was started in November completed in March. We would recommend them. Our PM Ray ** was the best. He is committed to giving his customers the best service. I had design what I wanted my pool to look like. Together Ray and I made it exactly what I wanted. We made some changes prior to digging as we drew the pool out on my lawn. He was very helpful. He's positive attitude and suggestions always made me feel comfortable. If I texted or call he answered my calls and answered questions. If I needed help he would come to my home to help and assisted me. Ray ** is a asset to Anthony and Sylvan. I would recommend A & S and Ray ** as your PM.

There are some situations that sometimes make us feel a deep disappointment and make us wonder what happened to honesty. My latest dealing with Anthony Sylvan Pools is one of them, and so is Anchor Industries by extension. A number of years ago, I had them renovate my in-ground pool (new plaster, new tiles, new equipment, cover, etc.) and they messed it up. Their foreman/salesman never did not show up after the deal was signed and money paid.

Anthony & Sylvan put in a pool for us late last year and working with them was excellent. It took about eight weeks, which was before the timeline, and the quality was top-notch. The salesman was great and the project manager was very informative, and followed up and checked in. We got the PebbleTec coating and there was a little bit that was a little rough in the bottom of the pool. The installers came out within 48 hours and fixed it.

When my pool from Anthony & Sylvan was getting installed, I had good weather. But there could have been more progress made on my pool. The pricing was a little uneven as my neighbor had the same pool with rock removal and was charged significantly less than mine using the same type of jackhammer. Mine was a little more expensive. There are some things that need to be fixed on my pool. I'm not happy when there's a buildup on my spa with the way that the spillway is leaking. Generally, they're responsive. But the upper management, his name is Mike and he needs a little customer-service-oriented guidance. Some things definitely didn't go the way I'd like them to go. But at the end of the day, my pool is nice. The salesperson listened to what I wanted and made it happen. I've recommended them to friends due to pricing. The pricing of the pool is very competitive and the best pricing within the area.

We got a rectangle gunite pool through Anthony & Sylvan, and I like the tanning ledge. Working with the team was good. There are some things that could be improved upon. We had to move our pump because they didn't stick with the original placement of it. Our HOA didn't like where they put it, and we had to pay to have it moved. So, it wasn't us that was at fault. We had to pay and it added about 10 months of time to the pool build. The people that they recommended to do the pool decking were not qualified to do the pool decking. They didn't know what they were doing, and it took about five months longer than it should have because we couldn't find them to come to work. We're gonna have to redo the work that they did because it wasn't installed properly. The pool itself has been great, but the pool decking has not been great.

I'm very satisfied with Anthony & Sylvan. Their customer service team was always supportive even after the pool was built, and even if I call or drop an email, they respond immediately. We did a 35 feet by 18 feet pool and it has a Jacuzzi and a tanning ledge. It also has a waterfall and lights. The spa and the fact that I can control almost all of the stuff on the pool using the mobile app are my favorite things. Working with the Anthony & Sylvan team has been very pleasant. I was a bit stretched on time. So, I didn't want to go with the hassle that I had to call different contractors or go in and follow up on why something is not done right.

It was a good experience with Anthony & Sylvan. I probably paid a little bit more, but it was worth it. They provided me with a quality product. They had good subcontractors and we had one or two issues with the electrician but other than that, it worked well. They have a good project management team. The project manager was very helpful. He was hands-on and helped fix the issue. The after-installation and customer service is also very good. I've never had to look after a pool by myself. They came out and did training, which I was able to record. They gave me the startup kit to get things going, the pool cleaner and all the apparatus that I needed. It made it very easy to continue to maintain the pool. The pool has been in for about a year now and I love having it. I like the layout that we ended up having. We had to do an unusual shape to try and fit it in with the deck and it worked out nicely. The travertine is very good.

The pool looks nice and it functions, but Anthony and Sylvan could have done a lot better. It took way too long and there are still issues with the pool. They never came out and fixed it. There's a leak in the pool and they're claiming that it's on us, but it's not. They had sent the leak guy out. He said it was fixed. I asked, "How do you know it's fixed?" They said, "We sent a leak guy out." They also messed up my gas line and we were overcharged. They put a natural gas hookup. We have propane. We had to pay the gas company 1,200 bucks to change it and Anthony & Sylvan gave us a small credit for it. The problem is they make you pay in full before you do the final thing so you have no leverage. You can complain all you want, but they don't have to do anything. They got your money.

Anthony & Sylvan was awesome. I went into the location off Rea Road. They have a showroom there and I worked with Brian. He helped me design the pool. I recommended him and the product manager. They did a great job. They had various teams come through for each portion of the project. The concrete crew was messy and I had to go out and clean up three bags worth of trash. But all the other crews were very efficient and would come in, do their stuff, and clean up. It's a concrete pool with the PebbleTec. They did some special tile work for me as well. It has a Jacuzzi and a little waterfall. It's salt water and I love that it has a deep end.

Anthony & Sylvan is a big company and the reason I went with them is because I figured they'll still be around in 10 years versus some of the fly-by-night people. I designed my pool and Mark, my rep, did a good job of helping me make my creation come to life. He was able to utilize the CAD program quickly and give me a 3D rendering of it before we ever started the process. The communication was good, and the process was quick and seamless. I have everything on my pool from the waterfall to a hot tub to the lights. The construction took 10 weeks max and there were some rain delays as well as a few little hiccups, but nothing dramatic. Also, I still have a few items that I've been meaning to have them come out and look at. There are a couple of coping issues, but nothing major. I can't say that they haven't fixed it because I never requested it.

My only complaint with Anthony & Sylvan was that it seemed like they were trying to sell us on what they wanted. It seemed like there was some money involved and they didn't want to get us the best. So, I'm a little disappointed on the PebbleTec finish. It wasn't what I wanted. It's kind of more like what they wanted because they made more money that way or saved them money. I'm still waiting on somebody to come out and look at the handrail because it is rusting inside. It's been like that since they finished it. I can't get ahold of the production manager. I called him for about a month now, sent him messages and I haven't gotten a response.

We're happy with our pool but my husband despised the project manager with Anthony & Sylvan. He was responsive but difficult to work with. He took no responsibility for anything that happened. The project was finished on the date it was supposed to be done, but not without a lot of pushback. The week that it was supposed to be done and nothing was being done, I called them and said, "You have three days to meet the deadline that you promised me." I didn't expect that I had to push, prod and be aggressive about getting what I was promised.

Ray, our project manager, did a great job working and communicating with us, and addressing any concerns that we had. He was good. He didn't catch all the quality issues ahead of time but he did the best he could with what he was given. Working with the scheduling team was a little trying at times. There was a little lack of communication. They told us there'd be gaps when the pool was being built but there were times when there'd be extremely long gaps. We tried to reach out to Anthony & Sylvan and we found out an electrician company they worked with had walked off. So, our pool was about three weeks longer than they originally told us. Last year, we ended up replacing about half of the pool water because we were losing that much water over the course of a couple of months. So, it took a while for them.

We spent a whole bunch of money on our new custom-made pool. But it’s fine and our favorite part is the grotto. For the most part, Anthony & Sylvan was on it. But the customer service wasn't the greatest sometimes.

Anthony & Sylvan has a national footprint. I like the fact that they are able to offer a little bit more reassurance that they're not just a flight-by-night pool company, that they've been around for a long time, and their warranty seems solid. However, I don't think that their swatches for the concrete around the pool during the design phase were representative of what the finished product was. It ended up being a lot lighter than what we thought we were getting, but it turned out to be okay because we ended up liking the lighter color better.

Purchased a house that had an older pool that was originally built by Anthony Sylvan Pools. It needed a great deal of updating so I reached out to several firms including Anthony Sylvan. They were not the cheapest, but they assured me that since they had built the pool they could do an excellent job of remodeling.

Rebar bleeds all over deep end and according to customer support, warranty does not cover as it’s not “structural.” I don’t know how the rebar not being completely covered in concrete does not qualify as structural as I’ve been informed that if the issue is not remediated the whole pool shell is in danger of failure. AS has these bad reviews for a reason.

We have a 16 x 30 granite pool with a waterfall, a couple of tanning ledges and Jandy equipment. Anthony & Sylvan did a pretty good job on it. Brian, my sales guy, got my stuff dialed in nicely and I was pretty pleased with getting things started and making a couple of changes. Being I'm an experienced pool purchaser, I would encourage them to up a few things that they do as a standard for a pool. The way I look at it, a pool is a cup of water and it's something I got to maintain. So, the more tied to it that I have to be, the less I like it. When I was talking to my original pool builder, I asked him what I could do that was going to make me like it the most that I can. He said there are two things right off the bat that everybody never thinks about but they do, auto-fill and overflow protection. Nobody puts them in pools. So, I told him to set me up with that.

The salesperson, Brian, was great. We really enjoyed working with him. Our construction manager, Tim, was good. But some of the construction crew could have been a little bit more careful with the damage to the water drains and stuff along the side of our house. But in the end, they came and fixed everything, so they made it right. We're dealing with some sort of drainage issue right now that we're hoping to get figured out, but it's kind of in the process of that with Anthony & Sylvan right now. But overall, everything was done fairly quickly, which was nice, and within the timeline that we were quoted. I like our pool. We like the decking. It turned out nice. The colors and shape are nice.

We got an inground pool with a hot tub, concrete deck, Pebble Tec surface, and tile edge. We're happy with it and we get to use it when it's warm out. It's got wireless controllers, which makes it easy to control the different functions with the pool, with the lighting, and with the pumps. When Anthony & Sylvan initially dug the pool, they didn't dig it deep enough and it was going to be significantly out of the ground. It was being built at the same time as the new house was being built and I had to get my builder involved to lay out the positioning of the pool for them because they didn't seem like they knew how to do it. So, my builder did it.

We built a 16,000-gallon pool spa combo through Anthony & Sylvan. We gave them the design ideas, and then they came up with a plan based on our ideas. I like the design aesthetic itself and how they were able to put it on a hillside so we have a view from the pool. It was a bit of a challenging build in general because it was at the same time as our house and I know it was difficult to coordinate and the hillside was a challenge, but the end result is what we wanted. I would recommend Anthony & Sylvan.

DO NOT USE THIS COMPANY. Check reviews on BBB etc. They completed a new pool installation for us in 2023, for which we paid a substantial amount (well over $100k), and we have had nothing but issues since. We submitted the first warranty claim for the pump, and it took over a week to even get a response—no one ever showed up, and we had to pay out of pocket. To this date- no one has ever responded to us regarding this warranty claim. Now the pool is filled with dust and clogging the filters and the pool servicing company has stated that the plaster was inadequately done. They refuse to clean the pool until the plaster is redone. It has been over a month, and still, no one has come out to even look at the pool. When I email, I rarely get a response, and my calls go unanswered.