Anthony & Sylvan Pools

The process was bad because the project manager had 40 pools. Every time he was supposed to schedule something, he never did it on time. It took six months but it could have taken only a couple of months. It was a bad manager and bad project management. But once Anthony & Sylvan switched it over to the last guy, it was much better.

I like the design of our pool. It's very nice. However, working with the design consultant and the project manager was terrible. Our design consultant and our project manager got fired. They didn't even follow up on issues that we were having. Very non-communicative. There were definitely some varying messages about what money things would cost. Then we had the subcontractors coming up to us, asking us for additional money, even though in the contract, everything was supposed to be paid through this iSwim account that Anthony & Sylvan had on their website.

We had a lot of problems with our salesman initially and we were misguided in several places. There were just a lot of things up front on the size of the pool and the concern and the shape. He wrote it up with the shape. We requested modification and were told that would be done at the dig-out. The dig was delayed because the general manager said they could not make those modifications. They just redid the pool.

We had to build a custom size because of the yard we have. Anthony & Sylvan Pools had to build it into a hillside. If they're in it for the sale, they're in it for you to build the pool to use their company. And once that starts, there's little follow-up in terms of how happy you are. Because we built the pool into a hillside, until the landscaping is set, we have issues with mud running into the pool when it rains hard. So, we had to have an additional wall built. And that was not something that Anthony & Sylvan did. We had to get somebody to do that for us.

It was great with Anthony & Sylvan. We started off with Fuller. He was the one that put it on paper for us. Once we agreed on everything, he handed it over to the project manager, Al. When they told us the process, they mentioned that there would be a wait. The backyard would be a mud pit, and it might be that for a while. They started the process in September, but they couldn't do any more because of the time of year. The gunite doesn't stay here during the cold months. We went ahead with someone that they had recommended for pavers and got two estimates for that. We ended up getting the pool down right before Memorial Day.

We got an in-ground pool with spa from Anthony & Sylvan. It's 10 x 32. It's beautiful. I like the entire look. It's a very sleek, modern rectangular pool. The spa would be my favorite as well as the mosaic pieces. There were a couple of delays due to material, so it took about seven months to finish everything. Any time that there was an issue or a hiccup, the Anthony & Sylvan team made it right.

The people we worked with were great. Anthony & Sylvan Pools' rep was very responsive and still is. If we called him, he answered our questions and try as best he could to cure what any issues that we had. Anthony & Sylvan Pools is a nationwide company. But I was the first one to sign with their new office in Jacksonville. They did not have the subs vetted well enough. So, we had time delays and quality issues. The pool was built not the way it was planned. But they have corrected. And those were subcontractor issues. I would recommend Anthony & Sylvan. They're competent.

We had designed our pool with Anthony & Sylvan in Pennsylvania. Then, when we decided to move, we reconnected and built the pool that we had originally designed. The design was really smooth. The only thing that I feel like was really disappointing was that we were given a 12-week timeline at our designs, our meeting, our final thing with the project manager. We kind of thought that there was a little bit of wiggle room, but that around that point, we would be looking to finish up. Our pool was not finished for two months after that deadline. We were looking at the second week in June, and we ended up filling the pool August 25th.

My pool is a small rectangular with a pot tub that spills over. It's pebblestone granite. We like it. It came out nice. The only person that I really had contact with after we bought the pool was Brian and he was fantastic. If we hadn't had him, it would have been a disaster. He took care of our issues. We live in Nashville, so we were trying to build this pool in Panama City Beach and there were just things that he went above and beyond to make sure everything was done properly.

I got an in-ground pool and a hot tub installed by Anthony & Sylvan. My experience with them was really good. The project manager was really responsive. I appreciate it.

I got a 12469-gallon concrete marcite pool with a spa built in. Working with them was the single most frustrating experience I've had as a grown-up. We signed a contract July 27th of last year understanding that it would take a couple of months before we would get work done. But the designer that came out didn't understand what setbacks were in place and we didn't break ground until December.

Anthony & Sylvan was really good overall. The process went very quickly. We started in February and we were done in August. The only thing was there was an individual named Brandon that was just absolutely terrible. He was one that was in between who would come out and look it over and then leave. He literally walked back there and walked out in two seconds. I was like, “What did you look at?" I would say, “Hey, I have a crack at this. Can you come out?" He would say he was coming out but didn't come. That aside, everybody went up and beyond and they're still working with me because I just had a few extra things that I need to be worked on. I like the part where you can put a lounge chair. I've referred people to Anthony & Sylvan.

Upon moving to a new home- the greatest challenge is finding great people that are committed to ensuring your home is in great condition, but most importantly reliability, trust, integrity and diligence to your home is critical. My first day I met TARA from Anthony & Sylvan Pools in Waxhaw - The connection was immediate, and she not only was welcoming; but went above and beyond to ensure my pool, family and connection was solid to what was needed for our property - despite not knowing me, she immediately worked to establish trust, she was honest with what was needed and came out even on days she was not working.

The pool buying experience was great. The pool building process was pretty slow and the construction manager was not very responsive, the salesperson actually facilitated the majority of the conversations between me and the construction manager. My pool has been done for almost two years and I have been trying to figure out why I have had standing water in my yard below the pool every since they finished construction. They sent the leak detection company out to my house three times but none of those times did they investigate the standing water below the pool even though I told them it has never been there before. I finally hired a plumber to come look at it and he found that the stabalizing sand they put in and the forms have been washing out on the back side of the pool. We could literally see the water running out of the pool and filling up the hole in the yard once the leak was exposed.

The team pooped behind my pool house and left rag/underwear buried. My dog kept digging there. It smelled horrible. They left raw pipe exposed in the pool. The 5 spa jets were to be replaced as they were yellowed. They plastered in the 5 jets. Left them with no directional screwed in and 5 random directionals on my table that didn’t even fit. Left trash. Someone came to try to fix jets a few weeks later and then chipped the old yellowed ones and its still in there. There is a footprint in the middle of the spa plaster. After several social media posts someone finally got back to me. Then trespassed on property while I was away to try to fix the mistakes when I told them not to come unless I am there to supervise. Left my pool with a layer of debris just in time for 4th of July.

Anthony & Sylvan sent over a really nice gentleman, Brian, who helped us lay out the pool. Then they managed the entire process and we were very happy with the outcome. The total process took about six months and they were responsive. I would hire them again.

Anthony & Sylvan pretty quickly came up with the design that we were happy with. They led that whole process. In terms of the construction, we had to do some other landscape work that had to happen before they started. So they didn't start until May, and that wasn't their fault. The construction itself took from May until mid-September. They were prompt and communicated well. It was a good experience. The look of the pool is great. Cosmetically, they suggested that we change from a free form pool, which is what we were going into it, to more of a rectangular pool with an attached spa with waterfall. Seeing the finished product, it looks much better than the free form that we initially wanted would have looked.

Anthony & Sylvan did a fantastic job with the design of our in-ground pool. They hit the mark with what we wanted and it's just beautiful. Tim did a good job with the features that we have. We've enjoyed it. My favorite is the sun shelf, my kids love the waterfalls and the spa is a big hit. The team was very good and communicative. Everything went as planned. They were fast and out of all the construction that we’ve done in our house, they probably gave us the best experience. They were very easy to work with. They were all very hands on and delivered exactly what they promised, which is hard to find. It was a smooth deal.

We really liked the Anthony & Sylvan consultant. We did a kidney shaped pool. We love the special features. We were a little frustrated with the installation. There seemed to be some sort of miscommunication when they were digging the hole. We had a lot of dirt laying around for a while and they weren't able to haul that off as soon as they thought, but it was all resolved and it was fine. Overall, it was a good experience.

I agreed on the contract price for a new pool from the get-go. After we made a payment, the salesman came back in and said he messed up. It was a $3,000 mistake. He explained it to me and I got what he had done but that was his mistake. I said, “But I looked at the bottom line of my total contract at the door." I told him that I'm in business as well and if I mess up, I eat it. He said, "Man, it's really bothering. That's why I make my money on commission." I said, "Well, I tell you what, I'm a fair guy. I will pay your commission for your mistake. That way they are not taking anything out of your pocket." I asked him how much his commission was and he said 6%. I said, “Easy math. That's $180." He came back and said, he needed to do some refiguring. He basically said I owe him $2,700. I said, “Well, I’ll go ahead and tell you. I'm not paying you that... My math, 6% of $3,000 is $180." We let it go on that.

We signed the contract with Anthony & Sylvan in October. They started digging early December. The pool was finished towards the end of April. It should have been done sooner. Some of it is not on them, some of it is on the hardscaper. The guy who did the patio had guys sitting out there not really making progress. Working with the design consultant was easy ‘cause I had a sketch of what I wanted. The more aggravating part was I was specific about wanting a pool color. But they were weird about setting up the PebbleTec. When they finally went to reserve the date, the pebble and the color that I wanted wouldn't be done for 8 to 10 weeks. So it would just sit there. They already knew that that company was backlogged. But they didn't communicate that and didn't get a head start on it. In order to mimic that color, we had to go with a different company that doesn't use the same materials and they were not very helpful in helping me understand how to do a more customized color, which is possible.

I had a 500 square feet in-ground pool installed. The deep end is six feet and we have a pool shelf. It's pretty nice. My project manager was very on top of things and came by quite a bit. He was great. He responded to any questions or concerns that we had on a very timely basis. But communication with the subcontractors was difficult. There was a language barrier. They came in and did what they were supposed to do. But oftentimes, I have questions and there wasn't anybody on site to direct as far as who was in charge.

The pool was relatively standard. It was a pool with a spa. The spa has a little waterfall that comes from the spa into the pool. It also has Travertine tile. But no big waterfall or stone features. We've had a lot of different things done on different houses we've had over the years, and it's impossible to get any kind of blue collar labor to be done in a good way, where you have good communication and people are on time and do what they say they're gonna do. But Anthony & Sylvan was always on time. I never had to ask for an update. They always proactively gave me the updates on what was going on. It was quicker than expected. They quoted us around six months, but it was done in three months.

The salesman, Dale, helped us a lot and helped us with the design. He was very knowledgeable. Geoff came out and told us all about how to operate the pool, and if we had any questions, to give him a call. We've had to call him a couple of times about a question, and even on the weekend, he answered us immediately. He's been super. So we've had a great experience. Our project manager was a little bit hard to get in touch with sometimes but he was okay. But Dale and Geoff were fantastic. They still will answer our calls. They're great to work with. The landscaping guy that worked with us was recommended by them and he's been fantastic, too.

The pool we bought is an in-ground, freeform, 14,000-gallon pool and everything about it has been really good. Working with Anthony and Sylvan was smooth and it was a good experience.

The response of the scheduling department was quite poor. I'd have to call 20 times before I would get a response. Wouldn't respond to emails too. One day, I had to drive to their office just to get a response. It was also a very drawn-out process. Took several months longer than planned and there was some work that was questionable that they had to come back and redo. I wouldn't recommend Anthony & Sylvan.

We started the process for our oasis pool and spa combination in September of '21 and Anthony & Sylvan finished in April of '22. It was significantly longer than we were told but it was a crazy time with COVID. And then, there were labor issues everyone was experiencing. The project manager was great to work with. There were things he could have done better but at the end of the day, he did everything he said he would do. I might have had complaints with him along the way but at the end of the project, all things considered, he did a good job. The new pool is what we were hoping for. Anthony & Sylvan built what they designed.

It took roughly six months from start to finish because there was a slow leak that was happening. It took a few times for one of the vendors to come back out. But everything is fixed. We love the pool. We also enjoyed working with the sales consultant. Ray was our project manager, and he was great. He popped out at least two times a week, if not more. He was good with communicating what was going on. He helped us out when things were getting difficult and frustrating.

Anthony and Sylvan gave me the 3D rendering and we agreed on the plan. However, I would never use them again. The point at which it went sideways was the retaining wall that was built. They had already built the pool, and they built a retaining wall afterwards. They went to pour the pool decking, and the pool decking from the point of where the pool is to where the end of the retaining wall is is about an 8-inch drop. When you're walking on it, it's significant when you look at it. We raised up an issue that it was not acceptable, that it was a fall or trip hazard. But they were saying that was part of the design. There was a lot of runaround. There were also some issues with how the lights and the bubbler were ran. We paid extra for extra pump so that we could run the bubbler separately from the rest of the pool lights but it didn't get taken care of. They refuse to fix the pool deck but revised everything else.

The rep from Anthony & Sylvan came out and took a look. We chatted a little bit and then, they arrived at a proposal. We got the freeform design and added the spa and the deck. The work ethic was good. Anthony & Sylvan has high-quality stuff, good outcomes and the crew know what they're doing.