Spa Castle

Next day as thought about it more thought really is crap not my choice on what we spend $300 on... so messaged on Facebook and mentioned a refund. Was told from the owner they contract out so they were not responsible. I explained the gift card only says to Eternity Salon and does not say "contracted individuals of" anywhere on it.... and nowhere does it say no refund. I mean really? We need to go to small claims? At that, she said talk to her attorney and said she wasn't responsible and stop messaging or it will be harassment...wow!! So off to court we will go... I really cannot stand people anymore and my faith is shot... if you say you are Christian or run a Christian business I am running the opposite way!! So tired of it all.

Facilities were falling apart, the saunas were dirty, stained & not working properly (example, the “ice” room was 70, dripping and smelling of mold/mildew), floors cracked & tripping hazard (a woman fell hard and got very hurt during our visit from wet floors, bc shoes and sandals aren’t allowed), pool jets didn’t work & the ac was broken in the spa so the therapist had to bring in a fan to make the massage bearable. I wouldn’t go back if you paid me.

She called me over to the desk and click couple things in the computer and she asked for my ID and card that I paid we with. This chick swiped my card again so I called her out then and there. "Oh no mam. It going to say pending on your online banking. Just called the bank and tell them to avoid one." What. Are you kidding me. Called my bank and they said the same thing. It’s pending. Let’s see if it’s going to cancel out. Nope still didn’t cancel out days, weeks after. Went to the bank. They couldn’t do anything about because I authorized it, I’ve called Spa Castle over more than fifty times and each time I call they give me the run around.

Then eventually they took all kinds of info, date, time, tag number, how did I paid, hair color, all this irrelevant questions and everything they asked I had a answer to down to my locker number. "Ok miss we’re refunding you your money." Since March 9,2020 and still nothing. I called twice a week cause it shouldn’t take that long for a refund. Every time I called I was left on hold for fourth minutes or more. They was literally playing with me. It May 19, 2020 and still no refund. I called, email, wrote reviews still nothing. Beware of this place. They’re a thief and would not help with my issue at all. They just keep avoiding me, now now this damn covid pandemic started I know for a fact I’m not getting my money back.

Worst place, worst experience, very unprofessional and at the worst end of your spa day you get harassed by the valet parking like literally harassing us. My sister gave him three days cause I was already rob from this multi million dollar place so that what she gave. He stood in the door so she couldn’t close her car door. Banged on her car multiple time, was holding the door holder very aggressively and standing so she couldn’t close the door. This establishment is the worst place I’ve ever been to. Worst worst worst. I’m very disappointed in the whole spa day from being overcharged and giving the run around for my money and from the unprofessional workers, the desk people and damn sure the greedy ** valet. The whole place need to be burned.

I spoke with an employee who said the night crew exterminators didn’t do a good job. Okay, you took my money to get in but half the services were not available. Several weeks earlier in a different sauna a cockroach appeared. Up at the outdoor heated pools the tempurature was not that hot. When I asked to speak to a manager I waited 30 minutes and he or she never showed. $10 beers, overpriced massages and a deteriorating facility. Never again. Stay away.

We arrived around 4:45 and yes, the wait to get inside was a little long. But we got to the cashier, and while the gentleman at the desk wasn't overly nice, he was very far from rude. He greeted us, asked us how many, and even gave us directions and pointed us to the behind the desk safety deposit boxes. Since this was our first time there, we didn't really know where to go next. My wife and I headed to our respective locker rooms to change into their "uniforms" and met on the first floor. We spent the next couple hours bouncing from one sauna to another and mixing in the Iceland room every so often to cool down.

The saunas were very relaxing. There were a few kids that looked a little young to be in them but they were quiet and well behaved so that's a parent issue. We decided to head upstairs to the pools and that is where the relaxation changed. The pool area was very overcrowded and the kids were running amuck. Staff should attempt to control the kids, but really, it's just poor parenting. So, my wife and I spent very little time and headed back to the relaxation of the sauna floor. We headed back up to the pool level around 9:00. A lot of people had left and there were a lot less kids. Needless to say, it was much more enjoyable and we stayed up there until we decided to leave.

When we went to check out, we headed again to our respective locker rooms and changed and headed to pay. I of course finished changing before my wife. I went to the counter, gave them my watch key card and the key to the safety deposit box. The gentleman who was Asian was very respectful and polite. Asked me if I wanted to pay for the charges on my wife's watch key also, and I did.

All in all, my wife and I look forward to returning. Next time we will plan better and use groupon and not return on a Holiday. There are a lot of negative reviews, while I'm sure everyone has a story, and people tend to focus only on the negative - I won't do that. The sad part of reviews is that people can be somewhere for 4 hours and have a great time and then have a bad experience in the last 5 minutes. People then review based on 5 bad minutes instead of the 300 good minutes. In our experience, the good far outweighed the bad.

I explained to her what happen. She ignored me and said she didn't believe me. I then asked her to run the camera so she could see he was harassing me. She finally left me alone. The next thing I know the manager approached me and asked me to leave. I told him what happen. He stated that I was lying. Once again I asked him to play back his film because there was a camera so after spending over four hundred dollars in entrance fees my family and I were kicked out and they didn't even refund me the money I spend. I hate the Spa Castle. They listened to their lying worker and lost a faithful customer.