Anthony & Sylvan Pools Reviews

I have to tell you this whole pool installing process is way more difficult than anything I have ever experienced. But here is a follow up to my initial review on ConsumerAffairs.

We built our in-ground pool with Anthony & Sylvan years ago. At this point, we've used every service Anthony & Sylvan offers. Recently, we just renovated our pool. Today, we stopped by the Anthony & Sylvan pool supply store in Newark. The store manager was very knowledgeable and was very helpful with our initial chemical start-up after the renovation.

I built my pool with Anthony & Sylvan years ago. Since then, I've also hired them to provide a pool renovation. I stopped by their retail store in Newark today. It's nice to have an Anthony & Sylvan store close by! Service was very friendly and helpful.

I have had Anthony & Sylvan open and close my pool for years and Chuck has always been very knowledgeable, personable and very professional. He has always taken the time to answer my questions, explain the ins and outs, and I look forward to seeing him every year! He's become a friend. I would recommend Anthony & Sylvan to anyone! (:

We built our pool with Anthony & Sylvan, and now we use them for our pool service and supplies, too. They're always very helpful at the Newark retail store. We count on them to help us keep our pool going. ( :

We used Anthony & Sylvan for a pool renovation in 2009. I visited their retail in Severna Park today and the employees were extremely helpful today, as they always are when I come in. We always use Anthony & Sylvan for pool service needs because their expertise and knowledge.

I used Anthony & Sylvan for my pool construction and also for my pool supplies and pool service. Their service crews are always courteous and do a complete job, while taking the time to explain the process.

Anthony & Sylvan installed our pool in 2011 and the quality of workmanship is excellent. Since then, we have continued to have a positive experience working with Anthony & Sylvan professionals - from the retail store and water testing to their service technicians who open and close our pool each year. Anthony & Sylvan's reputation is well earned and we have nothing but positive things to say!

AS Pools hires subcontractors for the work. That way you can't sue them. They blame, blame, blame. They don't care. Once they get their money, they simply don't care. My pool had problems the day it was filled with water. I used their people, which are actually sub contractors to clean and maintain my pool and it was never fixed. I made several phone calls and visits to Anthony Sylvan. Nothing was ever replaced or repaired. They are Cons!

My pool has yet to be completed, but I felt the need to write a review. Several homeowners from my neighborhood all signed with Anthony & Sylvan to have pools done recently. All are done except for me. I was foolish enough to believe that selecting A&S contractors to do fence installation and patio work would make the process easier. I was also told by A&S that they do all the scheduling and coordination if I did so. That couldn't have been more wrong.

We used Anthony & Sylvan for our swimming pool construction. We also use them for pool service and supplies. Their service technicians are on time and do an excellent job cleaning the pool. They're efficient, answer my questions, and are very courteous and helpful.

Our pool was built over 20 years ago by Anthony & Sylvan. The pool was built a long time ago and lasted very well. It's a concrete pool, chlorine water. It was satisfactory. And they did work last summer, which is a total renovation of the inside of the pool. The experience was positive. It worked very nicely. They responded to what I needed. They advised me well. I would recommend Anthony & Sylvan. If somebody wanted a pool, I'd talk to them about it.

My wife and I made the mistake of choosing Anthony and Sylvan to install our custom-designed, in-ground pool in 2006. What promised to be a six week project turned into a 13 month nightmare. However, that's not the worst of it. In 2010, we noticed problems with the tile around our spa. When we called on Anthony and Sylvan, they eventually sent someone out who looked at it and suggested we, "buy a scraper and scrape off the white stuff." Over the past few years as the tile and concrete proceeded to break down, we continued to call upon Anthony and Sylvan with no luck. This year, we opened our pool to find several tiles gone, exposing the damaged concrete below. We also found a major crack in the hot tub, which broke off.

Choosing Anthony & Sylvan was the worst choice ever. It took almost a year to complete our pool project. We had multiple project managers due to turnover. There was no quality control which they touted during the sale. At every turn there was an issue that we had to fight to get resolved. Even when we identified an issue, some were never resolved and new issues are emerging which they point to contract and say no warranty even though there were issues identified during the installation. Every time they are out we deal with incompetence. I have never dealt with such a horrible company. Save yourself the stress and go with someone else.

Anthony & Sylvan installed our in-ground pool and now we use them for our pool care and supplies. They provide excellent, rapid, and friendly pool service. They do a great job going over all the details of servicing the pool and what to do over the next few days after the pool has been opened.

We built our pool with Anthony & Sylvan in 2003. I just stopped into their Doylestown pool supply store for the first visit of the season and I was so happy to see Troy's familiar face. He went above and beyond to resolve an issue I had with a heater. And Maggie, who was a new face, was very pleasant and efficient. I look forward to my weekly visits this summer! I always leave with a smile. ( :

I'm a long-time Anthony & Sylvan customer. Over the years, I've used them for my in-ground pool construction, for pool supplies, and for a renovation. I picked up some chemicals from their Doylestown store today and got my water tested. They provide great service!

We completed our pool at the end of the season last year and it was a nightmare trying to get it done. When we were finally finished, there were so many items that the sales representative did not tell us. It was clear, he was interested in coming in with a lower price only to hit us with additional costs after we could not say no as we had a hole in the ground. We thought this was all behind us only to open our pool three days ago to find an inch of sediment at the bottom. This was caused by incorrect grading which was to be corrected as we paid extra for bond beam. This was in addition to paying for additional steps and decking to further accommodate the grade. Our tech told us we cannot use the pool and worse, the sediment in the pool can damage the filter. Furthermore, nearly every panel of our concrete decking is cracked, including one across the entire length of the deck. After three days of trying, we cannot get anyone from A&S to contact us regarding our pool. This is extremely disturbing given our investment and the fact that it is unusable (and already falling apart) the first full year it is opened.

I called last February 2014 to book appointments for our pool opening and closing. Talked to Jennifer, Service Manager, and requested for morning appointments for May 12 and Oct 6, 2014. Samantha calls me up last Friday, May 9, and tells me they will come in the afternoon. Now I call them up and they tell me they will come between 7-9 pm. No professional courtesy whatsoever!

I have been calling the 800 number all morning because "There is not one to answer my call". Then the system hangs up on me. I have been on the build schedule for 3 months now... without my pool being finished. Very hard to get anyone to answer my calls or emails unless it is to say it's raining today so we can finish. Many more no rain days than rain days. Please help.

Anthony and Sylvan made our choice very easy. The sales rep spent five hours with us and really walked into every single detail in guiding us to make the right decisions for the pool. He did the basic design and an estimate, and we got a new concrete pool. I like its overall design and layout. It's chlorine, but we're switching to salt. They're very accommodating and very understanding of our wants and needs, and provided a product and services.

Anthony & Sylvan contacted me after seeing my review. They worked with me to resolve the drainage issue. They also gave me a reduced price for the caulking. As a result I am changing my review to reflect a more positive outcome.

Anthony & Sylvan built our gunite pool. They provided a good product and saved me money.

Having finally gotten the attention of someone who cared, I was pleased that Anthony Sylvan in Charlotte responded positively.So far they have corrected the grout problems between bricks on the coping and removed the foam spacer and applied something permanent called Mastic around the pool as promised. First Look handled most of the repairs and were excellent to work with.

Anthony and Sylvan installed an in ground concrete pool in our backyard about 3 years ago. Last summer, while pool was still inside the warranty period, we noticed an approximately 1 square foot area of rust on one of the pool walls. We immediately notified the company. They sent a rep out and he told us that there was insufficient plaster covering on the pool wall and the rebar was starting to rust. They suggested that we schedule a repair this spring, before we opened the pool for the spring. Although Anthony and Sylvan told us there would be no charge for the actual repair, they said that we would be responsible for refilling the pool.

Pool is 15 years old. Eight years ago the spa had a leak and tile falling off. After I made repeated calls to Anthony & Sylvan they finally came out and agreed it was structure and repaired our spa under warranty. Again we are having the same issue but now there is a crack in the spa, very noticeable where the tile has fallen off. Being told now that is not structure and they will not warranty, how can a crack and tile coming off not be part of the structure. Very disappointed in Anthony & Sylvan and would not recommend them mainly because the reason we went with Anthony was the great warranty and now it seems they have changed their policy.

Started planning our pool over a year ago with Anthony & Sylvan Pools. They seemed open to what we were seeking and willing to work with us. We provided detailed inputs on what we wanted to the sales person and he made drawings. Over the course of several months the design changed as some of the ideas the sales person presented could not be done. On more than one occasion it appeared he was not even listening to what we had said as the design changes went totally against what we requested. We finally reached the day when we were ready to start the building process and the site manager they sent us nearly turned around and went home because site was muddy. The site manager was only working with us temporarily while they looked for a new site manager to run our area and claimed to have years of experience.

A&S installed my original concrete pool 26 years ago and then renovated our pool 13 years ago (new coping and tile). Everything from the first call… to the promptness of the return calls… to the completeness of the quote… to the information I got with the quote… to the call scheduling… to the follow-up call scheduling… EVERYTHING! I can’t say enough to thank the guy!

The guy in the Anthony & Sylvan Pools in Nevada is number one. He follows through on everything. He makes sure everything is completed even though he has people that are doing that job on the site. He's honest and trustworthy as far as I know and I've built three pools with them over a period of a year and a half so I've got something to speak from. Obviously, he's their best salesman over there. It's like dealing with somebody that's upfront with you all the time. He's a great guy. I met him a year and a half ago. I was convinced I had to go with them the first pool and then of course after the things that he accomplished on the first one, there was no doubt on the two remaining ones we did this year.

We had a couple of people we knew that got the A&S pool and that’s how we heard about them. They put in a concrete pool for us. We got the hot tub with the waterfall overflow. My little likes the sun deck. As soon as I have a question or concern, they get right on getting me the answer. They were very professional, knowledgeable and stood behind their work.

Anthony & Sylvan remodeled our pool - new coping, tile, and plaster. We were very impressed with their work ethic. It took a little while getting them here but that is understandable considering the goofy water we’ve had this whole year. Everybody has just remarked about how beautiful the pool work that we enjoyed it thoroughly this summer. This is really an absolutely wonderful experience and the outcome was more than satisfactory!

I found Anthony & Sylvan through the internet. They installed a concrete mountain pond for us. Everyone that I interacted with was very polite, clever and seemed very knowledgeable. I told them what I wanted and pretty much got what I wanted. I’d definitely recommend them -- They were awesome!

We had a Sylvan pool. Then when we passed on Route 22, we saw Anthony & Sylvan. I said, “Oh, I wonder if that’s the same pool people.” And that’s when I called. They redid the plaster, tiling and coping, basically the whole pool. Interactions with the Anthony & Sylvan team was positive. They came on time and were very efficient. They finished in 4 days they said they would. Everything turned out well. We’re really pleased with them. Spectacular!

I used to work with Anthony & Sylvan years ago when I was a practicing landscape architect. I would refer them and they would refer me. I had them build a simple rectangle 15x30, concrete, chlorine pool. The biggest reason why I chose them is because they have a lifetime guarantee. They did what they said they were going to do and coordinated very nicely. It was a good experience but there could have been more coordination between subcontractors.

A friend of mine had a pool built. We saw their pool and they referred us to Anthony & Sylvan. We had a concrete one installed.

I had my pool installed by A&S 4 yrs ago. Since then, they had resurfaced and recoped it and replaced the pump. The people representing them and working for them have been very courteous, clean, nicely do what they’re asked to do and get it done. Everything goes well with them. When you have the pool, the main thing is don’t listen to the salespeople… Learn the pool 24/7 once you started.

I found Anthony & Sylvan online and chose them because of salesman that came out. I was very comfortable with the how it was presented and with the overall information. Something just felt right about going with them. They built a new in-ground pool with a deck and retaining wall. My favorite feature is the water sheer and overall aesthetic look of it.

I wanted to pick some of the ones that had been around for a long, long time because pool companies come and go here and there were three. Anthony & Sylvan was the one we liked. We believed the salesman and trusted him. He always kept his appointments and we were always able to get a hold of him when we needed to. The price was good. The work was absolutely terrific. Every subcontractor came on time. We had no problems at all. Everything was done right and very, very quickly too.

We have a beautiful new free form pool and a spa connected to it installed by Anthony & Sylvan. I was doing a search in the area of the highest rated pool company and contacted four different companies and they were the only one that called me back. We had a lot of concrete so they had to remove the concrete decking and they re-concreted and pool decked. There was a lot of input from us. They left it up to us what we wanted to do so we have a lounging deck in the pool and we picked the tile and everything so it matches our landscaping perfectly.

Anthony and Sylvan Pools exceeded our expectations. The work was completed on time (we understand that is rare with pool builders) and they communicated with us throughout the entire process. They were very thorough and we knew just what to expect. A few small issues came up and they were corrected immediately. Don ** was our design/sales consultant and he was very patient with us during the design phase. He came up with great ideas, even pointing out that we could keep a tree we thought we would have to lose. The finished product actually looked like the computer model. They suggested an outdoor fireplace builder, and we were very happy with that referral - that work came out great as well. Don was very funny and easy to deal with. Having your yard turned into a construction site for 7 weeks is not fun, but they made it as tolerable as possible. Our pool is beautiful! I would highly recommend Anthony and Sylvan Pools.

There was a neighbor on the block that recommended the pool that he got from Anthony & Sylvan. So we ordered from them and had them put in a concrete pool with chlorine system. Our pool looks pretty and I like the tile on it. It’s pretty good! We had no issues from beginning to end… Everything was pretty much on target like they had told us. The project manager, Harold, was great. He was very informative and I felt like he knew what he was doing - I felt comfortable with him. It was a good experience with Anthony & Sylvan and I would also recommend them to a friend.

We have two neighbors who had put a pool in previous to ours and that’s how we heard about Anthony & Sylvan. The young man who sold this and designed the pool was Kim. He was absolutely phenomenal. He is one of the main reasons we even went with Anthony & Sylvan because we really like the way he was very professional. He followed up very quickly and didn’t leave you out there for 3 or 4 days waiting for a call back.

After posting my original review, I was contacted by Owen from Anthony & Sylvan. After his contact, we really got things going to finish up our pool, and resolve the issues I mentioned in the original review. Owen was key to keeping communication going so that my husband and I knew what was happening and when. He was a liaison between the local PM and us, and followed up to make sure things were kept on schedule. After our gas line was placed we had to wait 3 weeks or so for an upgraded meter. In that timeframe, our landscaper accidentally hit a line that ended up being the wiring for the pool light. Owen and Anthony & Sylvan were willing to help us (and our landscaper) get the light replaced at less cost than we originally paid for the light. We were able to use our hot tub last night, and it was nothing short of WONDERFUL! In the end, although the road was bumpy sometimes, the pool turned out beautifully. I’d like to update our star rating to 4 stars. Thank you for the opportunity to update our review.

Anthony & Sylvan built a new concrete pool for me. The inside is blue, like a mass of blue water… It’s like I’m in the ocean. The team was very courteous and polite. Even the people that did the work were very polite. They’re great people. They’ve impressed me!

I had a Sylvan pool installed 30 years ago then needed to have it refinished. I looked up Sylvan and it’s now Anthony & Sylvan and that’s how I found out about the company. They refinished the entire pool... total remodeling. First off, we chose Anthony & Sylvan for a bunch of reasons, not just because it was a Sylvan pool. We got quotes and saw different salesmen from various pool companies in the Tristate area. Then Anthony & Sylvan sent out a sales rep, David **. He was the very best, most knowledgeable sales rep that my husband and I have ever run into! Every question we asked, he had an answer for. He wasn’t pushy and was so professional.

A&S corporate (Owen) contacted me the day after I posted this review. The individual I spoke with was very professional. He asked me to send a picture of the broken part and he would identify it for me. I did, and he did. All was handled very quickly and satisfactorily. They even offered (which I took them up on) to send me a couple of the parts. Very happy with the corporate response.

I think I may have just found out about Anthony and Sylvan online. Honestly, it was probably the guy that came out to sell us our pool that made us choose them, first of all. And I could tell he’s a very standup guy and I could tell by his character and all that he took very seriously what he did and he stood behind it. We were discussing warranties and maintenance, things like that, and the guarantees that were offered if we went with them. That was a big selling point, the fact that so many things were guaranteed and guaranteed for the life of the pool. It was a new install, a concrete freeform pool using chlorine. We have a waterfall. I love it!

A&S put in a granite pool for me. I like the finish. I love the pool. They provided just the installation and I take care of it myself. The project manager, Pam **, was fantastic, always reachable, returned phone calls instantly, and was just always just a phone call away if I had a question, an issue, or anything. Overall, I would probably say they’re a 4 and that’s only because the sales process was a little shoddy. I wasn’t really happy with the salesperson that I dealt with. It was very rushed, not thorough, that kind of thing. But other than that, the whole process after that was fantastic, very detail oriented, customer service oriented. Everything else was perfect.

I first heard about Anthony & Sylvan online. I had gotten quotes from three different companies and I thought their warranty information and price are the best. It was a new installation, an in-ground pool. It is granite and uses chlorine. The size of the pool is my favorite feature. Everybody was just so wonderful. My design guy was super and he gave us a pool that we really do like. My project manager was very good, very helpful. And all the contractors were here when they should have been. They did a great job and the cleanup was super. It was a very positive pool-building experience! If I bought another property, I would use them again.

I found Anthony & Sylvan online but their name was familiar. I’ve gotten kind of a local quote as well, and they were pretty similar, but I just felt comfortable going with a bigger name, and Tom was the main reason. The salesman made me feel very comfortable. And he did a lot of work putting together a quote. They built me a new pool in the deck. It’s a brand new in-ground pool with a spa. Well, the uniqueness of the situation was the fact that I was in California at the time. We were moving here to Texas. And so I wasn’t on site for a lot of the building of the pool and that made me very nervous. But Tom, the rep that handled it, walked me through the whole process and they made a very scary situation of not being here while they were building a pool very easy by communicating. I would say it was fantastic customer service!

I had a friend that used the Anthony & Sylvan about 5 or 6 yrs ago to get her pool installed and I just like the design. They did a brand new installation for us, a concrete, chlorine pool. My favorite feature about our new pool is the hot tub. I also got a sheer waterfall and that’s pretty much it. I got a two tone pool deck. The only unsatisfactory thing about that is the color. I wasn’t real fond of the color.

I would never recommend Anthony & Sylvan Pools. I guess because we don't live in a large metropolitan area, they couldn't fit us into their busy schedule. Then when our friends decided to build a pool from Anthony and Sylvan, they were almost completed before us. After numerous calls to customer service, we finally got put on the same schedule and the pool was completed. However,we had numerous problems and trying to get someone out for repairs was a nightmare. We also purchased a salt water pool, only to learn the salt causes the flagstone around our pool to deteriorate.

Anthony & Sylvan put our pool in many, many years ago. That’s why we chose them again. This time, they resurfaced our pool, replastered it. My husband was actually the one that was interacting with them, not me. But it was all very positive. They were very responsive. We had to change the date for the original work because we were not available. They were more than willing to change the date and everything worked out pretty well. The workers that they provided were very hardworking, very knowledgeable, and very professional.

I heard of Anthony & Sylvan through a friend. They are a reliable company so I went with them. I had a new installation done. I like the construction and the look of the pool. It was a very pleasant experience.

They put my pool in 20 years ago, and I had it refurbished by them this year. I chose them because of their reputation. It’s a concrete pool. We had everything redone - the decking, the coping stones, the tiles… complete renovation of the pool.

We had a granite pool installed by Anthony back in 1986. And our neighbor across the street had some work done on her pool. My wife said, “Who did it?” They said, “Anthony.” My neighbor across the street is just very thorough with getting estimates and costs and all that stuff. When we called the company, a salesman came over. We liked what we heard. And they are familiar with the construction that I wanted. So I chose Anthony because I had already used them in the past and my neighbor had a very good experience. They renovated the pool. It’s a granite pool so they had to remove the coping, the tiles, plaster. They put in the steel pipes and the concrete. It’s a brand new pool.

Our pool was built over 20 years ago by Anthony & Sylvan. The pool was built a long time ago and lasted very well. It’s a concrete pool, chlorine water. It was satisfactory. And they did work last summer, which is a total renovation of the inside of the pool. The experience was positive. It worked very nicely. They responded to what I needed. They advised me well. I would recommend Anthony & Sylvan. If somebody wanted a pool, I’d talk to them about it.

After sharing my review, I was contacted by Owen from Anthony & Sylvan. He helped me to coordinate some of the non-Anthony & Sylvan contractors that I hired for other Hurricane Sandy repairs. With his help, we were able to streamline the process and get the pool renovation completed to my satisfaction.

Construction did not start as stated. Many delays due to bad weather, however, when we had nice, warm days, no one came to work. Project Manager didn't show up after each segment of the construction to check on the workmanship. Poor communication between Project Manager and sub-contractors. Poor workmanship on tile (exposed a cut end of tile showing the white cut end instead of the blue finished end) and coping (many pavers were pitted and were to be replaced, however, they replaced the pitted pavers with other pitted pavers). Try to get a hold of anyone from Anthony Sylvan on a weekend.... GOOD LUCK! Would never recommend Anthony & Sylvan to anyone interested in having a pool built.

We wrote our first check on June 20th. We were told our project would be done in 6 to 8 weeks. We are now at 3 months, the work isn't done and I find out today that permits were never pulled for half of the project. They are the most unorganized company that I have ever worked with. The project manager didn't step foot on my property between the first week in July and the first week in September. I am beginning to question if the pool will be done to swim in before summer of 2014.

A&S were wonderful to deal with while installing our swimming pool. The communication from their back office was fantastic. They kept the project moving along and also completed the pool earlier than was anticipated. John **, our Project Manager, was very hands on and very responsive to our email questions. I would highly recommend Anthony & Sylvan Pools.

Mark ** and Richardo ** in Chantilly are outstanding in servicing customers. Craig and Kevin are also great in helping with our pool service. They really assist the customer and, when in doubt, they ask senior staff for answers. The entire staff does a great and professional job. Keep up the great work!

Anthony & Sylvan built a pool for me 25 years ago. There’s not a lot of someone else around and we’ve had the pool for that long and I didn’t have any reason not to call them again so I had them do the renovation. They re-plastered the pool and re-tiled the pool. The renovation was very good. The team at Anthony & Sylvan was professional and knowledgeable.

I am totally disappointed with this experience and have given up on ever enjoying my pool. As I told Eric, my salesperson, I had been diagnosed with breast cancer for the second time in 2 years. I would be undergoing major surgery (think Angelina Jolie) and an arduous recovery afterwards. Having an inground pool was a lifelong dream and it was really now or never. I specifically asked if this appeared to be a yard which would be conducive to a smooth process and was all the work subbed out. I was told that that the project manager would handle it all and NOT ALL the work was subbed out.

Anthony and Sylvan Pools built my swimming pool over twenty five years ago and I have relied on them for all the years since. I absolutely rely on them to keep my water in good balance and I get all my chemicals from their retail store. Thank for the computerized water testing!

It was basically through our friend on how we heard about the company. His pool was built by Anthony and Sylvan, and then he had some renovation work done also later. We had the coping and the tile replaced. The guy that came in helped us choose the tile and so forth. The salesman was basically fine, very helpful. At that point, I knew that what I wanted was that replaced but he helped us go through the procedure and choose. I like the tile that I chose.

This is a pool refurbishing. My husband oversaw the whole project. He just likes the way Sylvan sets up their system. You get the salesman that comes in. He came in and told us what he was going to do and we had had two other estimates after him and they didn’t even come close to the way he was going to do it. And then he says, “Okay, this is how it’s going to go.” It was very directly told to us. “You’re going to pay this and they’re going to come and do this. They’re going to do this and you’re going to do this and someone’s going to call you before each project is started.” And that’s exactly how it went. I would call every now and then because we had a lot of rains which they can’t help.

I had my pool built about 7 years ago. When my pool was 1st complete (1st week) I noticed a slight stain at the bottom, I was told it was nothing and by the end of the summer it will disappear - it didn't. The following year when I opened my pool the stain was very noticeable, we reached out to A&S and they sent a service crew over. When they arrived, they told us they would have to drain the pool and acid wash the entire surface - this would leave the surface rough and sharp to the point where we would cut our feet. We opted to leave the stain alone, as opposed to cutting our feet. Each and every year the stain gets worse. In addition every year some tiles have come off.

We have had the poorest customer service with Anthony & Sylvan. The beginning of the project was okay. Unfortunately, they promised a turnkey operation and we have had to call them to understand when the next phase of the project would be started. Then there was an elevation change and the hardscaper wanted a lot more money to do the paving around the pool. After 4 weeks of inactivity, there was finally a resolution - not that we didn't have to pay something towards their mistake. Now the hardscaper is part-way through the project and HE isn't showing up. On top of that, the Project Manager from Anthony & Sylvan is not engaged at all in following where the project is and what is being done. We are not even allowed to have his cell phone number. To contact our "project manager" we have to call the office and leave a message (he's never in the office). What kind of operation is this?

anthony sylvan contacted me, sent out a inspector & offered a acceptable solution.

Anthony & Sylvan has the best after-the-sale people in their stores. They are always helpful and smiling! We've had our Anthony & Sylvan swimming pools for over 12 years and we would never use anything but Anthony & Sylvan pool products. They do all our swimming pool openings, closings and service. Their Lititz, PA store staff is WONDERFUL!

We've had our pool for two years and I was determined to live with the shortcomings. I voiced my feeling to A&S in writing but never received any form of response. As my children and their friends get older (and larger), the issue has come to the forefront. Our pool was dug MUCH too shallow. I'm mending busted lips and cuts on a routine basis. Aft full volume, the water does not come above my belt-line in 60% of the length.

We have been waiting 2 months for A&S Pools to resolve their mistake. They managed to totally botch the installation of one of their most high-end features. The installation was not properly executed by their contractors. The contractors do not communicate with the other contractors working on your pool. They do not work for A&S. Supposedly using A&S design and plans, they have managed to ruin our plans to complete the installation on time. We have spoken with local project managers, and regional managers (who seemed genuinely concerned) but who have not been able to help expedite a resolution to our pool woes. Communication with them is difficult and the project managers do not follow up with us. This has not been a good experience at all. Although all of the other work done on the pool was done well and the pool is beautiful. The most important feature to us cost just under $3K and we are still waiting. Pool is paid in full, but we have not gotten the pool we paid for yet. If you contract with them, be sure to ask for good project manager. One that pays attention to the details of your design and one who communicate with you on the status of your installation. As a paying customer, A&S pools should have more regard for customers after the sale.

From start to finish, we were very satisfied with our pool remodel. When we bought our house five years ago the pool clearly need some TLC. By our second year here, we had tiles coming off and the coping was crumbling. The rep came out and told me exactly what would happen, had me pick my options and stayed in touch throughout the remodel.

Anthony and Sylvan recently built our swimming pool. Everyone that we worked with was wonderful, and everyone did exactly what they said they would do when they said they would do it, which is rare with construction of any kind today. I do have to single out Jerry **; he was amazing from start to finish. Any time I called, he picked up his phone, he answered every dumb question I had and never seemed put out. He would even stop by if I called him with questions just to check and make sure everything was perfect. I was blown away by the entire experience that Anthony and Sylvan provided; there wasn't one phase of the project that wasn't perfect. They blew away all of my expectations. They even had me swimming two weeks earlier than promised.

In choosing a pool company to build out pool, we spoke with several different companies and they all had the same basic plan. However when we worked with AS they came up with a very unique 3 dimensional design which set them apart from the rest. In addition once the pool was built the start up company they use is over the top best customer service we could ever ask for. Any warranty issues that have come up are taken care of immediately without exception.

Anthony Sylvan renovated our 50-year-old in-ground pool. Their employees are first rate. Every step of the way they communicated with us, told us what to expect, and then delivered. They showed up on time, left the property clean, and gave us a beautiful, like-new pool. I'd recommend them without reservation.

Never ever, never ever buy a pool from Anthony Sylvan Pool Company. It should be listed as Anthony Sylvan Clown Show. They have all these people running around, all independent contractors that only know their job or part of all the steps needed to be completed. The problem is they are not employees of Anthony Sylvan, but independents. They do not talk with or plan out the hand off from one step to the next. No one checks or cares if the last guy did his job right or finished it at all. Each contractor just shows up and starts what he knows ready to not. Now I married a Mexican. You can't say I do not like Mexicans as a people. I married one. But my God, if you are working a job, someone on the job needs to be able to talk to the home owner. However, you know how this all works and it is unfair to those worker too. Some rich white guy charges a lot of money to do the work and then hires low wage people who really do not care.

When my wife told me she wanted a pool installed in conjunction with our new home construction, I fought her tooth and nail. I had heard horror stories from friends and read many reviews online about Anthony & Sylvan, as well as every other pool company I could find. I was scared.

I bought an Anthony Pool a number of years ago; pool size is 640 square feet. We bought this pool from Anthony for several reasons but the major reason was warranty and "We service what we sell". Well, after a few years, I needed to replace the filters in the filter system and was informed that it was discontinued because it was a "hazard". So I had to find it elsewhere with no help from Anthony. Then, just recently, I developed a leak in the lines and called for a repair. They gave me to another contractor for leak detection and said, "We do not do underground work," forcing me to look elsewhere. I am also getting prepared to have the pool re-plastered for a total cost of over $6,000.00 for which Anthony will lose out on. I asked the people at the local store for the Home office number and the name of the President and was refused. After doing research, I found out that they are HQ'd in Ohio. I have called and have not had a response as of yet from them. So for a company that takes pride in what they sell, they do not want to service it.

Pre-planning installation was well done. Tim, the designer, and Greg, the project manager, laid out the plan and each detail of the installation. Everyone was extremely professional and accessible. We were allowed some changes during the installation process. The crews worked very hard on site, even with the rain (Jan-Feb). The post installation has gone very well. Start up was easy and maintenance is simply only 30 minutes a week. Just sorry I waited so long to install a pool! Anthony Sylvan did an outstanding job. I HIGHLY recommend this company!

Excellent job from sales through construction. A few punch items took some time to get done, but it was nothing major. Would definitely use them a 4th time!!

Our family decided to invest in a pool. We saved for years to afford an Anthony Sylvan pool because we believed they were the best. The cost was 20% more than other companies quoted but we believed you get what you pay for, so we spent the extra money for an AS pool. Several problems, the pool that they are building isn't the pool that was discussed with our sales agent. When we expressed concern, our sales agent never called or emailed us back. So we weren't waiting until mid summer for the pool to be finished. We gave up the fight and decided to just deal with the pool as is. Then one contractor after the next came to my home and each one demanded extra money for services that I think should be included when you buy a $40k+ pool. Two weeks ago, someone from AS called to let us know that we must buy a safety cover which will cost $5k. Are you kidding me? You call me 3/4 of the way through the project and tell me that I must find another $5,000. Why wasn't this communicated before now?

Extremely unprofessional, they just hire subcontractors with minimum supervision. Our pool is 1 1/2 inches off-level. From the beginning, the pool was extremely dirty, many of the patio's concrete was poured into the pool. I believe they used a small filtration on our pool. They do not return calls on time, and always miss showing up on the promised schedule, even for small items.

I called the toll free number and left a message telling A&S that I had TWO broken heaters. No one returned my call. After over a week, I emailed them and got a return email from Evan. After several days of back and forth emails, he claims that I have to call the pool heater manufacturer and have them repair it. It's out of warranty now and was installed by Anthony & Sylvan in the first place, but they refuse to repair it. I notice that they have very few locations left and service apparently doesn't exist any longer either.

We have had nothing but a positive experience building our pool with Anthony and Sylvan. All stages of this project went smoothly, beginning with our salesman that helped design a pool perfect for our family, the scheduler who always kept us informed of our schedule (rain or shine we knew if someone would be in our backyard) to our project manager who was always detail oriented and ready to answer any questions. All of their crews worked cleanly and respectfully. We have also had only positive experiences with their retail store in Doylestown. Thank you to Anthony and Sylvan for creating a beautiful backyard for our family and a place where many memories will be made.

We purchased our home in 2005, which included a 1-year old Anthony and Sylvan pool. It was winter when we inspected the house, so we did not realize that many tiles had fallen off until we opened our pool in the spring of 2006. I called for two years before anyone got back to me. Repairs were made, which I was grateful for, but the following year when we opened our pool, the tiles again had fallen off (approx 30). We have a professional pool service company come each year and open and close our pool. We follow the guidelines regarding water level, etc and are very dissatisfied with the quality of this pool. The original owners spent approximately $40,000 on this pool and it was factored into the cost of our house. I've called several times last season and again this season and have not had a response. I have always heard great things about Anthony and Sylvan and just wish they would stand behind their product.

I had multiple return calls from Sylvan, I have been put in touch with their warranty department and I now feel that they care and are listening. Someone from the warranty department is going to come out and access my pool. Thank you for making me feel that you are taking ownership in a problem and are helping to provide a solution.

Anthony Sylvan has contacted us just 3 hours after this post. That says a lot about both Sylvan and the effectiveness of Consumer Reviews. Thank you Sylvan for the quick response as we look forward to enjoying the pool this summer.

We had a design/salesperson out to talk to us about a pool. We went through the entire design process and came up with a price. We were nervous about the expense, but faced with pressure tactics, winter pricing, special discount, today only, so we decided to go ahead and put money down on the pool. We came to our senses the next day, filled out the cancellation paperwork and sent it in for overnight delivery with a signature required. The contract states our money will be returned to us within 10-14 days. After 2 weeks went by and we still had no check, we called and they seemed to have no knowledge of our situation, but promised that the check would go out the following Friday. This weekend will be one month and we still don't have our money back yet. We were thinking we might be able to commit in the fall, but even if we do it will not be with Anthony Sylvan. This is a really poor way to run a business.

I thought I would like to share with you and your clients the most satisfaction and service I have received even when needing help after 37 years with your pool. Yes, we still have the pool. The finish we had was good for over 30 years and the only reason it was refinished was the damage caused by wild fires here in San Diego in 2007. All we had to do was refinish it. Recently in 2013 we had a problem with our filtration system. Your company helped us tremendously and got us all set up for half the cost others wanted for the same system. There is more I can tell you over the years and the tremendous help and service offered.

If you want stress and anger or you want to be your own general contractor, then go with Anthony and Sylvan! I signed the contract with my sales guy on May 1, 2012. My pool finally got completed in November 2012. So needless to say, there was no swimming last summer, although my sales guy, Jerry, told me I'd be swimming in 7 weeks! Ha! I still don't have final approval by A&S or my town! I just scheduled my pool to open on May 2, 2013, that's one year later! So either find another pool company or buy a house with a pool already in the yard! Good luck.

We decided to build a pool and our Anthony&Sylvan salesperson made recommendations to us regarding the financing. The salesman was one of the best sales people I've ever dealt with. He made recommendations to us based on our needs. He is intuitive about what the client wants/needs. It was obvious that he is a client-advocate and not simply trying to drive up cost as he clearly outlined pros and cons with each option. Our very large (17,500 gallon) pool was completed in 35 days, from start to finish, which we found astonishing. The pool is beautiful and our neighbors are so jealous.

I have had my Anthony and Sylvan Pool for 2 years. My entire family looks forward to our weekend staycations away from the huge crowds and personal relaxation. The pool is screened, has an enormous surround and is the best life-improvement any of us could ask for. My grandbabies - 2, 3, and 13 - love it. It brings the entire family together all year because we all love the heated pool/spa combination Bill suggested. I can't believe how cheap it is to heat and it is absolutely care-free. We all enjoy the privacy of family fun every weekend. The pool has been almost maintenance free. I highly recommend the screen. If you want a great tax deduction in your later years while also receiving fun for family and friends in a spa-like atmosphere, you must get this Anthony and Sylvan pool.

Frank **, our project manager, was extremely helpful and courteous. He answered our endless questions. He stopped by the house many times to check on the progress. Lowell **, Start Up Tech, was very clear in his instructions about how to use the equipment and what was expected of us in the first 30 days. The office personnel were courteous and helpful. I never felt like I was not important to them. Thank you to everyone.

Anthony Sylvan Pool Company was contacted in May of 2012 to build our pool with waterfall and bench seating around the pool for entertaining. The construction went as scheduled and by July 4th we were swimming! The pool is great and we have thoroughly enjoyed it. I would highly recommend Anthony Sylvan Pools to anyone considering putting in a pool. Their employees were knowledgeable and very helpful in designing our pool and following through from start to finish. We are very satisfied with our purchase. Thanks again!

We contracted with Anthony & Sylvan in March 2008 for a pool and spa to be installed. We signed the contract in March 2008 and final inspection was completed in August 2008. Beginning in the summer of 2011, we noticed that we were having to constantly fill the pool with water in order to keep it above the skimmer. We also noticed during this time that small cracks appeared on the surface of the pool. We called Anthony & Sylvan's Austin office and had a representative come by to inspect. We were told by the representative that the cracks were just on the surface and that the pool was only losing that much water because it was evaporating with our hot Texas weather we were having. This answer didn't fair well with us, but these guys are the pool experts right?!

We had our 22-year old Sylvan pool renovated early summer of 2012. We were extremely pleased with all the work that was done and our pool looks amazing. All the workmen were here when they had said they would be, were courteous and did a great job. When they left, everything had been cleaned up and you wouldn't have known they were here. The people who did the tile and coping were very attentive to detail and made sure each piece was just right. The plaster people were also very dedicated to their work. As a homeowner, I am very particular in how things appear and I cannot say anything bad about the workmanship of the pool.

My wife and I contracted with A&S Pools in the late winter of 2012. We met with a salesperson who did a pretty good job outlining the various details involved in building a pool. We contracted to build a 20x40 foot pool with a rock wall behind the pool and plenty of decking around the pool. The weather in Northern Virginia was very mild which allowed the pool construction to begin early, with few weather related interruptions. The construction manager came to the house to do the final layout. Our backyard contained a fairly steep slope for drainage so shooting the elevations were critical. When the excavation crew showed up, we were advised that the construction manager's elevations were inaccurate and that the grading would have to be more radical, requiring the need for a retaining wall. This added $10,000 to the cost of the project.

When I called them, the designer came immediately on time. He was helpful. He knew what he was doing. He was very honest. He took his time. He was polite, courteous, and I just love him. His name is Michael **. I think he's a design coordinator. He told me what I had to have done. My problem was the tile in the pool was coming loose. And he had said that the mastic around the area between the copings and the deck had to be replaced. It's like (sort of) a spongy stuff, and that allows the deck and the coping to expand and detract. That water was going in between there. Thus, the tile was sloughing off. So I needed to replace the tile and the coping.

Hurricane damage - We called to ask about damage to our fence and pool cover mount. Owen made inquiries for us. We are now waiting for the two reps to contact us. We need a couple of fence posts repaired, as well as the metal flashing that covers the channel for our auto cover.

We met with a sales associate from Anthony and Sylvan to decide whether or not we wanted to put a pool in our backyard. We decided to have the pool installed and arranged with the sales associate to have it done. The pool looks great and so far has been easy to maintain.

I was in Hawaii while the pool was being built and Don **, Anthony & Sylvan Pools, was great! The pool and landscaping turned out just as we discussed. We couldn't have done it without him. I called him so many times and he was always nice and responsive. Thanks again, Don!

In the spring of 2012, we had our pool refinished by Anthony and Sylvan. The pool was installed in the early 70's and it had not been refinished since we bought the house in 2000. The sales rep was very pleasant to deal with. He came to our home, explained the process and gave us many styles of tile and coping to chose from. Once we decided, the process went very smoothly. Workers arrived promptly during the various stages and got the pool up and running by April. We are very happy with the work done. We even switched over to a salt system, which Anthony and Sylvan also sent a tech over to set up. The tech that came over was very helpful and full of knowledge. The only thing I had to do was find my own electrician, which was no big deal. After the winter, I will be going to them to update my pump and filter and I will be set for a while.

I had been contemplating building a swimming pool for the last couple of years. Earlier this year, two of my friends built a pool using Anthony & Sylvan, and both were so pleased with the results that they highly encouraged me to move forward with my plans. My pool was completed at the end of September. Overall, we were very pleased with the entire process. Our project manager, Greg, made sure everything ran smoothly and paid close attention to details. We are anxious for the summer so that we can use it more!

Great design, great price, great employees and in general everything went smooth and on time.

My experience with Anthony & Sylvan was great and the final result was outstanding. I was very pleased with all of the crews and the quality of the workmanship. I chose Anthony & Sylvan because I wanted to go with a company that would stand behind their work and I was glad I made that decision. During pool construction, we did have a problem with the coping but that's where I was most pleased with my choice of A&S. They stood behind their work and decided the problem needed to be corrected and removed and re-installed the coping. It was a pleasure working with everyone on my team at A&S as well. I highly recommend them.

Everything that Anthony & Sylvan did was professional and very customer-friendly. That includes the design (which was excellent), the scheduling, the actual work (all the contractors did wonderful work), and the final follow-up. If I ever build another pool, it would certainly be by Anthony & Sylvan. Great job!

You built me a 8 x 50 foot lap pool. It is gorgeous. I have no complaints, just compliments.

The plaster and flashing were completely redone. It looks much better. I coupled that with a new more efficient heater and went from almost never using the pool to using it several times a week.

From my very first interaction with Anthony & Sylvan it was a wonderful experience. They helped me lay out the best option for me and then kept me informed all throughout the process. I would recommend them to any buyer looking to install a pool. You would not be disappointed.

Everything went in as promised. No hassles. We had a great summer in the pool. If I had the room, I would put another one in!

The two serviceman that our spa and pool were prompt, efficient and very courteous.

Has been opening and closing our pool for years. We have never had a problem, reserved dates always kept and pool has continued to work every spring. Must mean Anthony Sylvan is doing a geat job with closing before our winter season.

First I want to say, I love our new pool. It did take a lot longer to install than we expected. We signed the Contract in April and couldn't use it till the end of August. They didn't switch over to salt-treated till September. So it took all Spring and Summer long before it was completed. We had a few problems with the guys draining the water inside the gunite towards the driveway, and big trucks got stuck. Also, one of the guys closing the pool, dragged bag and cover across the rough cement and ripped the bag up and put a couple of holes in the cover. But overall, we are very happy with it. Thanks again for the new bag to replace the damaged one. I will still recommend Anthony & Sylvan.

We love our pool! We had a wonderful experience building our backyard pool. The whole process was fun to watch from start to finish and watch it all come together! Anthony and Sylvan were great to work with and we would recommend them to anyone! We look forward to making lots of memories with our kids swimming right in our own backyard!

Had the inside of the pool resurfaced, coping done. Great job - very satisifed with work and workers as well.

Each pool construction produced a weak link in the process in regards to contractors. In all but one case, this was damage to landscaping and did not effect the pool in any way. All issues were addressed and resolved by Anthony & Sylvan. This did produce a list of contractors I requested by excluded from subsequent pool construction.

This was our first year as pool owners. Brian ** came and not only did a fine job closing our pool but was very patient with all my questions about the pool. He was honest and didn't try and sell me on any unnecessary treatments. Definitely will be working with this company in the future.

The A&S team is professional & capable. This undertaking requires a large team of professionals, and a fair investment of time to purchase, then coordinate the installation, the opening in spring, then sadly, the closing in the all. After researching different types of pools and talking to a number of salespeople, we were convinced that A&S was the best choice for a gunnite pool and spa with heater. The salesperson and the person who coordinated the team were knowledgeable and precise, installers were professional, careful and capable in each phase, the person who did our opening, and the people who did the closing were professional, thorough and capable, almost like pool "scientists". I felt like a confident pool owner after working with them... plus these people made themselves avail. for questions after they left. Customer service calls for general questions went well. I would highly recommend Anthony & Sylvan. We have an 8 & 7 year old. We love our pool. Installed in the fall, then open & filled in the spring, it was an exciting weekend when we finally opened it!

Fiberglass in ground pool 14X28 kidney shape. Anthony Sylvan did a beautiful job. The pool was done in a timely manner. Any issues were taking care of satisfactory. Would recommend them to family and friends.

Pool replaster coping and tile reset - Excellent prompt service and good result.

I rec'd a call from (C) a manager at A&S trying to resolve my issues in my initial complaint. He stated that they will come out, power wash the oil stains, remove the rebar that is sticking up all over, clean up the mess. I am happy with this call. Hopefully we can continue in the positive direction without having to go through web postings. This is all we wanted from the beginning and I am so happy that this manager got involved. Thank you again!!

Anthony & Sylvan did our pool many years ago. I loved the pool. When we needed to have it reconditioned, we no longer resided in the home where the pool was. The job went by smoothly with only telephone communication. I was very pleased with the result. I would always recommend Anthony & Sylvan.

I just remember it taking longer than it was supposed to. They cleaned up after themselves and the ordering process was easy. I'd probably use them again. I've had my pool for about a month and a half I guess since it finished. Well, first, they weren't able to swim in it. It was the first day. They got really cold. The grandkids had been there a couple of times, but it's really been too cold. It was a pleasant experience. Very nice.

I contracted Anthony and Sylvan Pools to build an in-ground pool at my residence. The landscape of my property transformed from a typical backyard to an Oasis that my wife and I thoroughly enjoyed all summer and into the fall. Our design consultant, Don **, provided excellent insight not only during the design phase but also throughout the entire process. He maintained contact to ensure that the individual phases of construction met our satisfaction. Don acted as a liaison in securing a contractor to complete the water feature, decking and landscape work which turned out fantastic. I followed the recommendations of Anthony and Sylvan's opening team pertaining to brushing, chemicals and filter service intervals and had crystal clear water all year with surprisingly minimal work involved on my part. I would recommend to anyone to add a heat pump to your system. It extends your swimming season by about two months and regulates the temperature perfectly. We could not have had a better experience with this project. Great job!

The guys at Anthony & Sylvan are great. They give a discount for scheduling service online and show up when they say they will and do what needs to get done and no more. We've had our pool for 4 years now and they always seem to be there when I need them. Overall, real professional operation for my area!

Initially, I was less than pleased with the salesperson that I had purchased the pool from, but realized that I wouldn't see the salesperson again after signing the contract. From there on, I was extremely pleased with the PM (Josh) and the Indoctrination tech (Ron). Josh was extremely communicative throughout the whole process, understood my concerns, kept me in the loop on the progress, any issues, etc. This was from day one until the project was completed. When Ron came to open the pool, he was insightful and very educated on the process and gave me some tricks to use. He also mitigated a fairly large concern of mine by working with the service folks to fix an issue that was to be resolved during the sales cycle. I have provided A&S with a couple of referrals already - David ** (already under construction) and Paul ** (vetting out other pool companies). Fortunately, their salesperson (Paul **) was much better than mine.

Anthony and Sylvan built our pool for us 5 years ago. They have opened and closed our pool for us since we built it. Many of our friends have started to open and close on their own, trying to save money, but we wouldn't consider it. We trust A&S and feel that they are worth every penny! We know that A&S stands behind their service and we have the peace of mind knowing that our pool is in good, capable hands! Our pool is the envy of all of the neighbors, all thanks to the care that it receives from Anthony and Sylvan!

Our experience with the the staff of Anthony & Sylvan pools has been excellent. The customer care team of Denise and Danielle is more than accommodating when trying to schedule service appointment or the opening/closing of a pool. The pool technicians are courteous, knowledgeable and will stay until the job is complete. I would recommend the entire team at the Lancaster, PA Anthony & Sylvan Pool Service Center.

We always use Anthony & Sylvan to close our pool and hot tub. We usually have Vince and he is always polite and explains everything to us very well. I appreciate that the company gives us a reminder call a day or two before closing so that we have everything available for them. The easy payment to our credit card is nice to, as I don't have to mail a check afterwards. We will continue to have A&S close our pool each year!

All personnel connected with the installation of my pool safety cover did an excellent job, from the sales representative to the men who took the measurements for the cover and the two men who installed it. They were polite, knowledgeable, efficient and professional. I was extremely pleased with the work they did and completely satisfied with the ease with which the cover operates.

We are enjoying our A&S pool. It has afforded us every imaginable pleasure. We love our private time and our social time in this pool. Along the construction way, we were personally attended to by the A&S people and were grateful to their thoughtful responses to our requests. We would repeat our experience with this group if it were ever necessary.

From start to finish, our renovation project went great. Grant, our Renovation Specialist, was personable, knowledgeable, and flexible with our schedule and timelines. He offered suggestions and options during the planning process that enabled us to finalize a renovation project that truly fit our budget. The work was done quickly and neatly. Anthony & Sylvan Pools completed our project in a professional manner. I would highly recommend them for any renovation needs.

Completely stripped pool down to the shell and rebuilt into new pool.

Great selection and pricing. Professional demolition and installation done in a timely manner. Many compliments from neighbors about how good new tile looks. Would highly recommend Anthony & Sylvan.

I finally decided to give my Sylvan pool a makeover and had contacted several local companies that specialize in this area. In fact, I was very close to selecting one but decided to give Anthony Sylvan a last look. I am very thankful that I did so as the pool renovation exceeded my expectations and the gentleman in charge was hands on during the entire process. A few of the other vendors I spoke with had recommended a partial renovation at a lesser price that would in the end have compromised the project. I cannot say enough about the workers and the management that participated in my pool renovation.

From the start of the project, with the helpful, knowledgeable, and patient sales rep who assisted me in selecting materials, to the friendly, competent crews who quickly, neatly, and skillfully completed the various stages of our renovation, I could not be more pleased. Our 30-year-old pool was in dire need of an uplift. We resurfaced the plaster with a neat pebbly looking material, replaced the old boring concrete coping with blue stone, and had a nice complementary tile to go with the coping and surrounding boulders and stones in our landscaping. I think it is more beautiful than the day it was new. Next year, I plan to redo the deck with stamped concrete to complete the new look. A&S installed our pool in 1983 and re-plastered it once before, and now this. They are always professional and friendly, and of course, do a fantastic job on anything they do. I am completely thrilled with my 'new' pool and highly recommend them to anyone who is planning on installing or renovating a pool.

A&S Pools refinished our pool, and it looks sharp, clean, and beautiful. We are enjoying the pool. However, there can be 2 improvements:

They were diligent workers and timely. No place changes. The quality of work was excellent. They showed me how to use it and cleaned up properly. They only made some updates where the pool is. Everything was as expected and as stated. They are very professional and reasonable - no surprises.

From our initieal contact with your sales representative John **, through the entire process, we were treated courteously and fairly. We were given all the specifics we needed to make our decision to include a start and completion date. We knew exactly what to expect on a step by step procedure to include what the Labor Crew would be doing. We were fully informed as to what had to be done by us in the ensuing weeks after the job completion to assure a successful result and to maintain stability in the chemical analyses of the water. Our contact with your office (Tom) was patient and responsive throughout the process. As to the men on the work site doing the resurfacing, they were polite, efficient, capable, and knowledgeable from start to finish. In closing, we are completely satisfied with Sylvan & Anthony Pools and would not hesitate to recommend them.

My Sylvan pool was built when we built our home 14 years ago. We did a major renovation to our backyard this past summer, which included replacement of the concrete and wood deck with pavers, repositioning of the gazebo, landscaping and the pool. Sylvan replaced the coping to match the pavers, replaced the tile and replastered. Your team worked extremely well with the scheduling of their work with the paver and landscaping contractor. The workmanship was excellent and I couldn't be happier with the end result. The only disappointment was that the installation of the cover we bought from Sylvan as well brought an end to our short swimming season. I also had a great experience working with Don **. I hope we have a short winter so that we can open the pool early and start to enjoy our investment.

I'd absolutely recommend Anthony & Sylvan for pool renovations. My sales consultant Grant was very knowledgeable and helpful, and the project coordinators (Tom and Robin) were excellent. The project ended up ahead of schedule in terms of time and came in right on the quoted price. The coordination of the various phases and crews was very well orchestrated such that there was no wait-time in between. I am very pleased with the whole experience, and our pool looks fantastic! Thank you.

We were very happy with the service department and the technicians responsible for the tile repair. The service technicians that installed the pool’s light and the relief valve (for pool safety) were professional and knowledgeable. The technicians that installed the tile did an excellent job. They were here on time, installed the tile and cleaned up afterwards. If we weren't planning on selling our house in the spring, we probably would have tiled more than the repair. The company that did the caulking also did a great job. Overall we were very pleased with the work. Also we want to thank Mr. Bill ** for his assistance. It was a pleasure working with him.

I am very happy with the work Anthony & Sylvan did on my tile renovation. Our swimming pool was built in the late sixties and had original tile. From start to finish, they made it easy and now thanks to Anthony & Sylvan's help, the pool looks brand new! Thank you very much!

The remodeling job done on our old pool by Anthony and Sylvan Pools was outstanding. The people we worked with were very helpful in choosing the right materials. All the remodeling work was done in a timely fashion and the swimming pool and the deck area both look brand new.

We were pleased with the professionalism displayed by all the employees of Anthony & Sylvan Pools. The crews arrived on time and did a great job of cleaning up and the work looks just great. We were surprised at how quickly and efficiently it was done. An excellent job all around!

Ours is a 34yr old pool that needed a makeover. My husband wanted to fill it in to make a garden to my objections. After contacting Anthony & Sylvan, we were surprised the price was right. Even our old contract was honored. From the salesman to the crew, all were very professional. The work was done in a timely manner and to our satisfaction. We love our refurbished pool. Even my husband admits it was worth it. I kid him that we are swimming in his garden. I just wish the swimming season was longer.

A&S replaced pool tiles and has never completed the job. Also, the tile they removed was thrown in the woods in the back of the house. What does it take to gather all complaints and file a class action suit? How long do customers have to put up with this service and no action being taken against this company?

Update: I wanted to do a follow-up on my complaint with Anthony & Sylvan. We have an appointment set up to refinish the surface of the pool. Hopefully, that should fix the problem.