AFC Home Warranty Reviews

In the beginning of 2019, we decided to get the 3 year warranty for appliances and enrolled to AFC. Upon submission of the service request to AFC, I was given wrong commitment from the relationship manager to get the repair work done by the AFC authorized contractor and submitting reimbursement to cover the expense related to repair. Upon submitting request for reimbursement, Service team declined to process the reimbursement and threaten to take the business if I am not happy with the service.

Preston was very helpful with explaining the different coverages, and with helping me select the right plan for my home. Even though I haven’t used the service, I’d recommend them to anyone. As I hope to never use the service, I’m comforted knowing they are behind me.

Best companies. It was company ever. I would like advice anyone not to get a homeowners warranty from this company that does not honor the contract that has not do anything that will let you try and fix your stuff first before I get come out. So people please do not. Do not as I said it before do not choose this company.

Recently again called to have someone come look at water heater and was denied because it was determined that it had rust on it. We buy home warranties for reason like this. Spoke to a manager after 2 days and was told tech told them it was due to negligence. When called the plumber they told me never said such a thing. They did say the warranty company asked if there was rust on the outside so of course there was a little and he had answered the question. So of course they denied. I am not certain home warranty companies are all like this as my daughter has American Home Shield and they assisted in paying a partial amount depending on age of water heater. So frustrated and this of course was not. The first time they neglected to pay on appliance in my home. They also know I am a senior and believe they take full advantage of that as well.

This is the third home warranty company that I have used over many years of home ownership. This is the best by far. They do not have hidden exclusions and are responsive. They work at keeping you informed and are very accessible. I have been pleased with their contractors except once and they readily sent a replacement service. I will stick with this company.

I had a problem with my furnace in the spring and called to get assistance. I was told I had to wait as it was within my probationary period. I was upset and told them I'd find my own person. The problem didn't happen again at that time and the furnace got shut off for the year. When I turned it back on in the fall I still had the issue. I called and was told that I could not use my warranty because I had told them I'd find my own repairs. I never did. They wouldn't listen and refused help.

Claim process is very stressful. Managers who handled our concerns were rude and obnoxious, I had to cut them off during our conversation and remind them that I was the customer. I don't believe this firm intend to replace any defective unit in your household if it surpasses $200, I was offered $190 on a $2000 repair for my AC. I Left the money for them..

Please cancel this coverage. This company has been absolutely the worst waste of time and money. I have no intention of proceeding with this coverage. I was not going to renew it and I still have a few claims to submit.

Compassionate and very informative. Home buying is stressful enough. To make the home warranty process easy and non invasive was comforting. After making large down payment nice that they offered budget options.

As a disclaimer, I didn't have any issues with customer support. They were very helpful and friendly. I also never completed a work order/service request. Below is the reason for the two stars. As the title states, READ THE TERMS OF SERVICE. I can't emphasize that enough. My main concern was our AC unit. It's 10 years old and will probably need to get replaced soon. I read through the service agreement and noticed that there's A LOT of ways this company can simply shake their head and deny your service request. They dont cover rusty components. Theres critical, metal components that sit outside for years. Naturally they're going to rust over. But their terms state they dont cover them so you're on your own. They dont cover acts of god. Frankly, this one is **. How do you classify an act of god? If you're religious, aren't all things acts of god?

It is wonderful that we can speak to a friendly person in customer service rather than a machine. The customer service is far better than the last home warranty company I use to be with and is why I switched. Being able to pick our own technician is another great feature! Thanks, Kathy.

I referred AFC to my son. I was told that I would get a $25 gift card and that was in September and it’s now Dec and I haven’t gotten it. I’ve called and emailed and to no avail. I called about two repairs and only one was covered. The other repair was not covered. I won’t be renewing with AFC Home Club.

AFC refused to cover our home interior plumbing leak because we did not report it to them before having it fixed. Right, so I am supposed to wait for days/weeks with water spraying out inside our walls while AFC decides whether they will cover the repair bills? I submitted this to them two weeks ago and am just now hearing back from them. If they will not cover this kind of emergency (which the Gold Plan states is covered), you can bet they will not cover less urgent issues. They are good for nothing, so my advice to those who are considering AFC, don't waste your monthly premiums on their useless policy.

When I had a little leak underneath my kitchen sink, getting everything set up with the vendor took about four phone calls to America's First Choice and the whole process took about three weeks. The first phone call, they said, “We got an email. Here’s your vendor. He’ll be coming out on this day.” I waited, but the vendor never came out. When I called them, they said they didn't exist anymore. I had to call and explain that to America's First Choice. The technician was great though. He put a stopper in the mechanism that was right where the drain goes, but apparently, that piece was not covered.

I called about seven other companies and when it’s tough to get through to right person in sales I can only imagine how challenging it must be when an actual claim needs to be handled. My agent was spectacular on the phone. I feel very confident in your company if an issue was to ever occur.

I have 4 active policies and have not have not had problems getting service. No hassles. No long wait times. Have been treated fairly in getting replacements. I had no problems calling AFHC to add my new house.

I had the blower motor assembly on my AC replaced. AFC said they covered that so we had the work done. When I went to be reimbursed for the work, they only covered the motor component (not the entire assembly). No quality licensed and insured AC repair company would ever just replace one part of the assembly - they would order the entire OEM assembly to make sure the problem was completely fixed. AFC also only covered $100 of the labor cost and none of the tax so basically I was reimbursed about 1/3 of what I paid. What is even the point to go through hoops to barely get any of your money back. I don't even know how this is company is allowed to operate today.

After I had submitted my credit card information and returned to my email I found an AFC email with subject <> with a code for $5 0n 1 Year Paid In Full Options. The code was [50OFF]. Since I had already checked out I was not able to apply the code. I did reply to the email but am not sure if that email is attended to since it was not a person but a generic address <>.

I shopped around a lot today to get a home warranty, AFC was the 1st and only company that wold send me a full contract without an hidden clauses. Very personable and answered all of my questions. I own two investment properties and the previous warranty company FAHW provided nothing but poor service. I have not used AFC, but anything is better than what I had.

I had the most wonderful experience with your customer service representative that signed me up for your home warranty. She was knowledgeable. Very professional but yet personal as well. You don’t get that very often anymore. Thank you Maureen.

I was very pleased of the available plan option and payments. I also liked how the account rep explained everything and was willing to work with me on plan and payment options. I also like that the account rep will be my go to person.

It was a real pleasure dealing with Randy and Maureeen tonight. They were patient, knowledgeable and courteous. I hope never to have to utilize my newly-purchased home warranty plan, but if I do, I am sure that they will make it as painless as possible!

Everett walked me through coverage and options after a dissatisfactory experience with a competitor - I needed clarity on very specific scenarios and uses of the product, which were given clearly, & without hesitation. 100% staffing in the USA with no foreign call center and an assigned account manager means they take customer service seriously.

They are only good at getting your money up front and sale you the one year home warranty. As soon as you have your 1st repair your nightmare starts. They are total ripoff. Stay away. Check their BBB complaints.

Spoke to Connor about moving from a competitor to AFC & he was knowledgeable, friendly, polite & NOT ARROGANT as some sales reps can be! I was going to shop around before making my decision but honestly his manner & detail SOLD ME immediately! Now I only hope Co. lives up to his promises!!

I appreciate being able to speak with a person and not a machine, quick response, and the courteousness of answering my questions. I am thankful and relieved to know should a problem occur with my home I have somewhere to turn for assistance. Thank you so much!

Customer service was great from the start of the claim. This was my first time making a claim and the rep was patient and knowledgeable explaining the process. The customer care reps called and emailed throughout the process ensuring a positive end.

It was a great experience from filing out the form to making a purchase, the agent has called immediately and has been very available for any questions. Amount of calls and email may have been a bit excessive, but overall no one was rude or pushy. I got a lower than web advertised cost so I was happy with the end purchase. We have yet to see how the service works during execution but so far so good.

I was really happy with Preston on his knowledge about your company and the ability to help me understand what was being covered and how Preston when out of his way to work with me on finding a plan that fit my family.

Nick was helpful by transferring me to Randy immediately. Randy was very informative and offered me the best his company could offer. I also like the flexibility in case of unprecedented outcomes and the options that Randy provided. I look forward to being a customer for many years to come.

I went with AFC but then I canceled them. When I put in a claim and tried using my warranty, they honored it but then they reduced it by a large amount because the furnace that their contractor was fixing was older. There was a lot of small print in the contract that a lot of people don't read about. One of the reasons I took out a warranty on several of my older houses because I thought the appliances, the furnace and the hot water tank would be covered. They're older, and eventually, they're going to be replaced. But then I found out that anything over 8 to 10 years is not usually covered 100% when it comes to repairs. It's always reduced. AFC should inform people about the small print they have.

Didn't cover all the expenses of the air conditioner. At that having trouble getting reimbursed for the small fraction they did cover. Long wait time on the phone to speak to a representative.

I originally used Old Republic and I was looking for a company that had a lower deductible. I did a Google search, found AFC Home Club, and signed up with them. So far, I've had a couple of claims with them that went really smooth. But the one that was the worse was the most impactful and that was for the air conditioner. I was told that the air conditioner was covered but when it blew and failed in the middle of a Phoenix summer, they weren't open on Saturday. So, I couldn't even get the claim started until Monday. It was 120 degrees outside and that made it a little difficult. There was somebody that answered the phone but they didn't even start a claim until Monday, which is a little ridiculous for a company that's supposed to be 24/7.

I have used few other companies for my warranty but AFC is terrible on the cover things. They ask you to pay service fee and then on top of it to pay prorated for fixing things, that is a new one, never heard of it!! Watch out before buying warranty from AFC!!

I did research on the web to find the best home warranty company. Several recommended AFC. The agent I spoke with was very knowledgeable and competent and advised me what plan to choose at the best price. It awaits to see how the claims court will be handled, so stay tuned.

When purchasing representatives never mentioned the 30 day waiting period and then another 30 days where they only pay 150.00 for any covered problem. You do not find out these facts until you get their portfolio in the mail. If they had mentioned the parameters of the coverage for the first two months I never would've purchased.. My suggestion is to go elsewhere and find a more reputable company for your homeowners insurance. I know I will.

So helpful and answered ALL of my questions thoroughly. So happy to have reassurance that our home is protected, having that peace of mind as a homeowner is such an awesome feeling!! Thank you much!!

I initiated an issue with my GoodMan HVAC system for heating problems. I was told that it has a 10 year warranty and that they would not help me out with anything on this front. So I would have to deal with Goodman and the service tech. This is equivalent to having no insurance (except that I paid for 3 years!! to AFC) and am dealing with goodman and service technicians who can charge me anything. I was promised the sky when I purchased this for my townhome and the current home. But I was shocked to see how bad their agreement is and they do not cover anything. I would be cancelling their insurance and going over to some company that really treats their customers well. This company should be given negative stars.

I called this weekend due to a failure of my water heater, I have a platinum plan and have even paid extra to make certain all of my house devices were covered and correctly. I requested service and was advised that I just need to call a licensed and insured plumber to complete the work (as it says on the website is the process) and when they arrived on site that they needed to call and leave a message with someone. When the plumber arrived they diagnosed the issue and made the call to this company, left a VM as instructed and then completed the work.

The technicians are fine, but AFC is borderline fraud. I'm a finance professional, and I review contracts all at the time. The way that these contracts are set up is that they basically line item exclude anything that you wouldn't think you would actually ever need. So the contract is pretty much worthless. Trying to get reimbursement for any kind of work that was done is incredibly bureaucratic. It is set up as a series of obstacles. So I need to get off my butt and just cancel my service with them. It is less than worthless. It is a complete waste of my time and just perennial frustration. I wouldn't wish this stuff on my worst enemy.

I requested a repair on our ice maker. The request was processed quickly and it took 2 days to have a repair company assigned. The AFC assigned repairman was very responsive and replaced the ice maker as soon as the part arrived.

I've had good experience and good follow-up from AFC, yet sometimes, I've had to chase them to get back with me and to get resolution. It's kind of perplexing. And from what other people say about their home warranty, other companies pay a lot more than AFC does. AFC doesn't pay for much and it seems like there's always too many exclusions.

Layla at ** was very very kind and a tremendous amount of help when it came to my questions and paying for my first year with AFC. So far I love the company and hope when I need something fixed it is just as good of service. I'm a new client.

So far, AFC Home Club's service has been good. I've used them a couple of times and submitting claims has been super easy. They have my cellphone number saved so when they answer the phone, they already know who I am and my address. Also, the contractors they send have been quick. They do the job really fast and are in and out.

While America's First Choice's contractors have been fine, with claims, some things they cover and other they don't or I've had to pay part of. I have never heard of that before and it was very weird. We had some pool stuff that because of the age of the stuff, AFC depreciated it saying that the thing was only supposed to last 10 years and it's at nine years so they were gonna replace it. But then, we would have to pay the $75 fee. We decided that we would go ahead with that and cover half the cost while AFC covers the other half. So, I had to come up with and additional $140 and they came up with the other half.

Very accomodating. We needed a multiple home warranty and Randy and Layla were very helpful in assisting us with choosing the right product and the best price. They gave us all the information to make the best decision for our needs! We look forward to our relationship with this company!

When I was given the sales pitch, I was not told I had to wait 30 days to make a claim. Was not told about it till after I purchased the warranty. When I spoke to a service tech, I was told even after 30 days, I can only make one claim, and would have to wait 60 days to make any more claims. The manager was nice and tried to help afterwards, but it just doesn't seem trustworthy. Will update if things get better.

My sales representative John was a great person to work with. He answered all my questions. He was never too pushy. Very polite. If America's First Choice home warranty is as good as he was I’m sure I will have no regrets.

I had a easy time speaking to customer service. I ask the representative why AFC was better than other home warranty companies. He did not hesitate with his response and I knew this was the company for my family.

Submitting claims is pretty simple. I just call and talk to AFC, and within 24 to 48 hours, whoever they're sending out gets back to me. My experience with the people that AFC has been sending out has been smooth and professional. But there were issues at a time or two when I was confused about the policy, thinking everything would get covered and maybe I’d need a part. Recently, the garage opener broke and I knew it was covered, but they did not cover the work and labor. Other than that, I had a good experience.

It took one day for the service request to be processed. Called the vendor. Did not have the work order. Called AFC then I had a call from vendor. I ended up calling a vendor I had from American Home Shield. They gave a sooner time. I uploaded the work order and as of now have not heard anything back. Can not call and stay on hold for 10-15 minutes.

I've had America's 1st Choice for one year and though it's not super good, it's fine. They cover some things, but not enough. I wish they could cover more items and more repairs. I requested two services. The first of it, the technician fixed toilet in my condo. He did an okay job, but he couldn't finish the other issue in my house which is not covered by the home warranty. The second service, the technician took a lot of time to diagnose, to the extent that he even wanted to charge me extra money. I said, “No, I cannot pay you extra money.”

When we bought the house, the previous owner had AFC Home Club and we checked around and assumed it. The claims process was not good. We had the hot water heater go out on us. It was leaking and the plumber said it was because of rust buildup, and it needed to be replaced. Then, we got a call from AFC saying that it wasn’t a covered item. The plumber company called me back and said AFC rejected it based on what the plumbing company said but the plumber told me they just said it was leaking and they didn’t know how or where. AFC never said that was the problem so it shouldn’t have been denied.

Immediately was contacted by an English speaking person. I find it very frustrating trying to conduct a conversation/business with heavy accents. Mel (my rep) was both informative & professional, as well as her manager. I am a new customer. RG, N.Y.

Today I feel good about the change I made in my home warranty coverage. The fact that you are local not not in another country is awesome. I pray I will continue to feel this good. I don't like it when I have something go wrong but I know I can call y'all. And Nick was awesome too!

My acct manager, Conner, was on the ball to contact me before my acct expired. I really appreciate him having my back on this especially in this busy world. Thank you for offering options but not being pushy about it either.

I have 9 properties with home warranties on them, and after dealing with the former warranty company on a recent purchase, I decided to not renew any of the contracts next year. Poor diagnosis on a simple A/C repair cost me time and lots of money that was unnecessary - which they blew off. I paid them over $6,000 per year in premiums...Not any more! AFC Home Club is highly rated, and I have my own personal rep!! I can also use my own contractors for the repairs. Perfect coverage and perfect timing!!!

I just renewed my contract for the fourth year. And they covered all the work for my pool and took my advice about a technician who did a poor job and hired someone I recommend to do and it and he did a great job.

I was searching home warranty companies on line. AFC called me and went over their plan with me. I spoke with Dave ** and he was very pleasant and answered all my questions to my satisfaction. I purchased the combo plan (3 year). Sincerely Faye **

AFC did a good job. They came out to my house and fixed my garage door. No headache and no hassle getting them to cover the claim. But it should take at most one day for somebody to get back to me. They're a giant company. If they're short on people, hire more people.

The gentleman that I dealt with was very informative and helpful in answering all my questions. It was refreshing to deal with someone who was honest and upfront with all answers to my questions. It will be a pleasure to have an affiliation with in servicing my home when and if needed. Thank you very much.

When I signed up for this I was told after 30 days I would be covered. When I called to make a claim y’all told me that it only covers 150 dollars of the service call. This wasn’t told to me in the beginning. It wasn’t until I received the documents later after y’all took my money.

I had a couple of things go wrong with the new house that I purchased and I wanted to have some protection against it. America's First Choice Home Club seemed to be a lot smaller and when I was researching them and trying to get in contact with them, they seemed to be able to better answer my questions. Submitting a claim to them has been really easy for the most part. I have filed two claims and the issues that I’ve had with them were the wait times, they were long, and trying to get certain things resolved has taken a while. But once I’ve gotten in touch with the proper people, they’ve usually been really good about doing the claim.

My dad has had AFC for about four years now, which made me choose them. When I submitted a claim for the heating element on a stove, they had a hard time finding somebody to fix it, but they did and the contractor took care of it. The technicians were here for about three hours and the interaction was great. AFC paid them, so we didn’t have to deal with anything and everything went fine.

I was looking to get some estimates and different services, and I went with AFC which I'm quite pleased with. Once you call in, it takes about 48 hours for someone to call back in regards to who they've contracted out for you. The only one thing I have a problem with is they should do it more in a timely manner. Once I call in, I don't want for it to take a week for someone to come out. Still, I'm very thankful for the ones they've sent out, so I'll have them continue to come.

We have AFC home warranty and need to cancel service as our home has sold. When I called to ask what the criteria is to cancel the contract, I was told to "write a letter to the cancellation department with 30 days notice of cancellation." I wrote to AFC on October 11, 2019 cancelling effective November 30, 2019. I gave MORE THAN 30 DAYS NOTICE, per instructions from "Tasmia **" with AFC (called her on 10 /11/2019). As we were under the assumption that our coverage extended to November 30, we placed an online service request last evening, 10/31/2019, for our built in microwave that stopped working. Today I received a call from "Heather" that we are not covered as they cancelled our service the day they received our letter! Even though we have already been charged on our credit card for service to November 9, 2019.

I saw an announcement on the internet saying that America’s 1st Choice was one of the best companies ever, but it’s the worst. I used to have a homeowner’s insurance before that covered most of everything. With this company, I only get covered 10% and I have to put the rest on my own, which is ridiculous. They make you get a contract for three years and they deduct the money on a monthly basis. For more than six months, I have not gotten the percentage refunded to me. Most of the time I have to find the contractors on my own and then, they only approve certain percentage and I have to pay for the bill. I have to submit the claim and I only get pennies on the dollar of what I pay for. I had two claims that I had to pay on my own and I’ve been trying to get out of the contract and I can’t. I do not recommend AFC at all. Most of the time, they deny the claim and it’s extremely expensive for this type of service that they provide.

I have six homes with AFC Home Club but I’m not happy with the company. It takes a long time for them to make a claim. When I call, they tell me it would take 24 to 48 hours to get somebody, just to get information about the issue. And every time I call, I feel like they have an issue of covering stuff. They refused to fix the water heater for us, and they claim that it's because it’s under warranty from the manufacturer. It was a headache doing it through the manufacturer, who didn’t send somebody to fix it. They sent us a part and it didn’t work. They sent us another part and it didn’t work. We had to get somebody else to come and fix it. It was a rental property, and we needed to fix it very fast, but it took more than three weeks. I got the warranty for me not to deal with these problems. So, that was not acceptable to me. I didn’t like what happened.

I was pleasantly surprised by the response I got with Layla and Randy. They were both incredibly patient and clear with me on our unusual needs being in a Victorian home with a second dwelling. All of my questions were answered to my satisfaction and we were able to create what looks like a great home warranty for our home. I am very happy with this exchange today.

The customer service of America's 1st Choice Home Club is challenging. On the lower line, lower level folks that pick up the phone and you deal with claims are not knowledgeable about their own policies or the contract. Then we found out that the lower level person interpreted something incorrectly. But I've had a very positive experience when things get escalated to the management and how they’ve handled the situation. But almost like every claim, there was some kind of friction going on at first at the lower level and some denial that I then have to escalate to get resolved.

I was researching Home Warranty companies online, since we had decided not to renew with our existing home warranty company. I spoke with Kevin at AFC and he explained coverage plans better than anyone I've contacted, and answered all of my questions and concerns. Although I have not used them for any repairs yet, I feel comfortable that they will take good care of us.

Please cancel my enrollment in this program, After reviewing the contract language I am not comfortable with the idea of being backed by your company but rather in combat with them. This defeats the the intention. I was hoping to have a partner to simplify my life and your contract requirements and exemptions puts more burden on me. NOT WHAT I'M LOOKING FOR. As this notice is being forwarded to you, well within my review period, I am trusting you to cancel and refund the appropriate amount due. Please forward this communication to my intended account representative Maureen. I am sorry to have consumed your time but do not want to be involved.

We were experiencing leakage under the kitchen sink. Via AFC, we were connected with a plumbing service who determined the issue was due to the garbage disposal. The plumber installed a new disposal that day. We have experienced no issues since. Thanks again AFC.

Luke was a wonderful representative of your company! Luke was knowledgeable and very efficient in handling all our questions and signing us up for your contract services. Thanks for hiring a great employee like Luke.

After inquiring and speaking to an array of home warranty companies, the customer service I received from AFC’s Connor was from beginning to end nothing short of exceptional. It was, in short, the reason why we decided to go with AFC. Connor’s reassurance that he is our Acct Manager and would be readily available to assist us comforting. We look forward to working with him.

I am so impressed with the outstanding customer service and professionalism of Tasmia. She has a positive and upbeat attitude and made my day when she informed me about the reimbursement for a HVAC repair at one of my properties! I was thrilled to hear of the rapid resolution in the form of an electronic check! You all keep raising the bar of excellence! Thank you Tasmia!

We were buying a new home and looked into a home warranty. We Googled some companies and heard about AFC Home Club, and we went with them. We submitted a claim for a leak and AFC told us that they didn’t do emergencies and it could be 48 hours before somebody would contact us, which wasn’t okay. So, we just found our own contractor and then submitted the invoice. It took over 30 days to get the payment back from them. We also had a dryer issue and AFC sent out a technician who couldn't fix it. He came out three times and just replaced the same part. The last time it broke, I called back and the technician said he wasn't coming back to fix it because he didn't think it was fixable. So AFC told us to replace the dryer.

Joe ** was my sales rep, worked a great plan out for me and explained everything I needed to know about the programs. He was responsive to all my emails in a very timely manner. It's nice to work with a professional. Thanks.

I am happy that my representative Mr. ** kept in contact with me to reassure me the offer was a great one. Also, there are perks and discounts that's offered. Hopefully I'll be happy throughout the three year process and I look forward to the hopefully great experience!!!

I appreciated the way Kevin was informed about his company, and how he clearly was listening to my needs. He didn't try to push anything I didn't need, and was very flexible with my requests. I was treated like a person with value, and that made my decision to start service with AFC an easy call to make.

All the companies are pretty good. Reasonable contractors and prices. The price is reasonable. The carpet is also mature and knowledgeable in reviewing their history and they all been in business for over three years.

AFC Home Club looked like they had a better program and the cost was more affordable. But I had it for a year and it was terrible. Putting in claims was a little bit difficult. Once a claim was in, they started nitpicking every little thing and by the time they were done with it, you might as well have hired a company out of pocket and not even have a plan. That was with the three claims I put in.

My initial conversation with Tyler of your customer service department was very informative and professional. I appreciated his patience in explaining all my questions in detail and the fact that he was not one of those aggressive salespeople.

I have been comparing home warranty coverages. AFC is the only company offering refrigerator ice maker coverage as standard. They also lock in your rate for renewal. I purchased the platinum plan. You can even request a specific company for repairs. Unheard of! This is the best coverage I have ever seen. I wholly recommend this company.

When I first called America's First Choice Home Appliances Warranty? I honestly have to say? I was very impressed! Customer Service is in the very top of my List! I spoke to an individual named Tyler? And he was very patient, professional, courteous! A company can offer many excellent reasonable products? But in my Opinion? If you cannot or not willing to be professional and courteous to a customer regardless of whom they are? You will NOT SELL YOUR PRODUCT! At least in my eyes! Excellent Customer Service! I will recommend this Company to Others..No Doubt! TY!

Policy Renewal. Had a pleasant conversation with Randy this morning explaining the differences in payment options. Per the conversation I changed my payment option to three payments of $491.67 per year for the next three years. Have never had to use your service so I hope that I am not throwing good money after nothing. But that is what insurance is for. THANK YOU AFC.

America's 1st Choice Home Club is very good. I've had them for over a year and I normally make claims on the phone. The claims representatives have all been good, and so have the technicians. They're very responsive, and there doesn't seem to be any hassle. AFC just needs a few more vendors, though it depends on where you're at. If you're upstate New York, they may not have as many to choose from. So, they have to broaden that a little bit.

We were looking to purchase insurance for our appliances we searched the internet and found this one. :) We talked to a very nice and knowledgeable man named John. We enjoyed talking with him. He helped us find what we needed. :)

I am very please with my experience with America's 1st Choice. Tyler ** was professional, knowledgeable and patient in answering all of my questions in detail. I am appreciative to have had the experience of not being pushed into making a quick discussion. Thank you Tyler for your stellar customer service!

I just purchased a home warranty from AFC. The representative I spoke with was very knowledgeable and provided good customer service. While I haven’t yet needed to use the warranty, the company is off to a great start in the service and information provided so far.

I’ve been with American Home Shield and recently got a renewal bill where they had increased my premium by $250 and my deductible to $100. I had a few claims in the past year however they were with my AC unit and I had to pay out of pocket for most of the claim due to coolant being the primary issue (minimally covered). I was concerned with the vendors that they had sent so this increase in premium was the last straw. I did some research and found AFC. The premiums were reasonable and coverage clearly communicated. I’m looking forward to moving my business to AFC.

I have eight properties that are currently signed up with a home warranty with AFC. They seemed to have pretty good reviews online but whenever I submit a claim, which is rare, the service department seems to spend a lot of time trying to tell me why the claim cannot be honored and that it's out of the protection of the policy. So that is frustrating. I understand very much that there is written description in the policy on what is covered and what is not covered and I'm not saying that they don’t cover things but oftentimes, it starts off with a very negative type of approach. It’s like when you go to see a doctor and before you even get your problems diagnosed, this doctor tells you that your illness is probably terminal. I suppose that is how AFC reps are trained because they act like robots. Every time when they receive a service call and when they communicate with me, they always start off with the same type of a presentation.

Tyler answered all my questions and explained the benefits of not only purchasing a home warranty, but the savings and perks of going with the 3-year plan. He was patient, highly knowledgeable, and passionate about the product.

Wonderful telephone experience working with Kevin to customize my needs and suggesting the Gold Plan. Kevin is very polite, courteous, and knowledgeable. I enjoyed talking to him and look forward to a long business relationship with your company. I would not hesitate to recommend your company to my family or friends.

I appreciate all the leg work Jason did to fix the mistakes of others prior to him, in regards to getting my dryer fixed. Not only was Jason professional but he genuinely cared that I was treated with the utmost respect. Jason represents all that’s positive in the company. Customer service reps before him was lost and act as if they didn’t understand what I was trying to accomplish and in my mind wasted a lot of my time and cost me money. I was literally about to cancel this membership until I spoke to Jason and I realized he was about action and not just blowing hot air. Again, thanks Jason for all your help, and AFC, please get your ** together. It’s sad when you guys are in partnership with contractors who don’t care to treat customers with respect and you guys are fine with that. This is why Jason was a breath of fresh air because he worked hard for my household and I.

I purchased a home in Dec and had not purchased a home warranty and after a good amount of research I decided to go with America's 1st Choice. After filling out an online quote I was contacted by a sales rep who was able to answer all my questions and email me the quote to think it over. Once I decided I was able to email the rep back and received my invoice (this was after about a week or so) for the original quote. I am hoping the process to report a claim is as easy as the sign up. I look forward to my 3 years with AFC.

Things are not working out so well with AFC so far. My fridge was broken and AFC sent their contractors. They said they were gonna come back and that I needed this and that product. But they never showed up and they never called. I called one of the representatives representing us and they helped us to fix this fridge. AFC didn’t do anything. Everyone said sorry for the inconvenience but that was all. They said that they're not gonna do the work with that guy again. But I don’t know. AFC might say that to say that. I had to renew the warranty though, so I renewed again with AFC because I heard they are the best and I’m not gonna just drop in one time. That’s why I’m still with them.

I have talked to several representatives from AFC. They are oblivious to what is going on. Requested a different vendor after vendor did not show up three times in a row. Second vendor did not show up twice. 3rd vendor they went back to the original. I was advised to contact the plumber myself and explain my frustrations. 3 months later issue still not resolved!

I learned a very valuable lesson this week. 2.5 years ago I purchased a home in Asbury Park. I researched home warranty companies at the suggestion of my real estate agent, lawyer, and bank because the house is old and so are the heating and ac units. I spent time on the phone with numerous companies going over their policies, what is covered and what is not. I was up front and honest about the age of the units, and I was informed that age doesn't matter as long as it is in working order at the time of the policy purchase. No inspections were needed all I had to do was give a credit card number.

A few weeks ago, on a Sunday, our 50 gallon water heater tank broke down, and water was pouring out, into our garage. I immediately called AFC and left a message. After a couple of hours with no return phone call, I called again and spoke to someone from their answering service and explained my situation, and was informed that they were closed, but someone would call me back the following morning (Monday) or I could call AFC on Monday morning after 6:00 a.m., but received no help or assistance from AFC on Sunday.

So far the representatives for AFC have been straightforward and helpful. We have not yet submitted a claim or have needed a technician of any sort. We do feel they are being honest with us. We feel they will be more trustworthy than Select Home Warranty company who we canceled due to not having even our first claim paid.

I tried to call Joe, my warranty specialist but he had just left for vacation so the gentleman that did help me, I cannot remember his name :(. Was very polite and quick to helping me renew. I appreciated his patience with me dealing with my children and finding my wallet. Thank you AFC :).

My AC needed to be replaced, I was offered $200 for my system replacement because my system was dated. Unless you have a brand new fully maintained and documented AC, or whatever the case may be- hot water heater, appliances etc...they WILL NOT cover it! They DO NOT DISCLOSE this when purchasing the policy! If I had a brand new system it would be covered under a warranty and I wouldn’t need this kind of policy. Thanks for scamming me out of $735. Also it took over 5 days for the assigned technicians to come troubleshoot the system, at a cost to me of $60. I paid $60 to be told they’d give me $200. What a scam!!

Other providers are so aggressive that your phone rings before you even get to another web page. This is extremely annoying and unnecessary. I hate "hard selling" and refuse to purchase anything from a company that does this.

A pleasure working with Maureen at AFC. She explained the program very well, was very nice, and when I had questions I was able to call back directly and speak with her. Thanks again Maureen for helping me today.

Spoke with Kevin ** tonight and was very pleased with his professionalism and knowledge of AFC home warranty plan and all options available. Highly recommended spokesman for AFC, just want to thank him for his help for me to get this coverage for all the items in my home to be covered.

The AC company/tech they recommended called right away. And AFC called several times to make sure I had been called, serviced and happy with the service. Very happy and have already recommended AFC to my friend.

Great customer service Layla did a excellent job explaining all the coverages in detail and was so polite would highly recommend this company to anyone looking for a stellar home warranty company at the most affordable price on the market I checked all the rest and AFC is the BEST???

I am currently “covered“ (but not) by Total Home Warranty. They are horrible, and basically scam artists. So I began calling around to shop other Home Warranty companies. The first one I called, I couldn’t understand a word they said, due to their accent. I even hung up and called back hoping to get someone I could understand. And that representative was even harder to understand than the first one. So then I called a second company, simply trying to ask questions about coverage and basic information. The guy kept interrupting me in mid sentence trying to sign me up. When I said “I’m not ready to commit to a company yet, I simply wanna ask some questions please.“, he hung up on me.

Kevin was very professional and explained everything very thoroughly. I really love the fact that you are a family owned company. I appreciate the time that Kevin spent to go over all the details of the Gold Plan. The 3 year repair warranty is a fantastic feature. Thank you again for everything.

The change over to AFC has been good so far....I haven't had any issues with either of my homes as of yet but once I do I will update this review. But as far as their customer service in obtaining their services, it has been exceptional.

I was not expecting to have to pay anything besides the $75 service fee. We paid $275 because we did not have an annual service maintenance. We could have been dishonest and said we did but I wouldn’t do that. We are only in this house 2 yrs and we had just renewed our contract with you and no one...no salesman...told us either year that we had to do that. The man that came was a great technician and fixed it. I think. Even though it says that in the contract, the salesman should tell the customer that you have to have yearly maintenance in order for it to be fully covered on a covered item. The AC is the biggest item usually in the Home Contract and the customer needs to be told that verbally.

I have been with America's First Choice for exactly 2 years now and have found them to be very professional and quick to get the service need handled. There are situations when I have had to wait for parts etc., however that was due to the company referred to fix the matter if they did not have it in stock. I am very pleased with the company I was referred to, and to date I am pleased with America's First Choice.

If the ongoing home warranty plan is as awesome as customer service, then I hit the jackpot. I called a few nights ago and spoke with a manager Dave and he answered all of my questions in regards to home warranty. Today I called back to enroll and my information had been saved so I did not have to repeat my information. The savings Dave offered me the other night had been saved in my profile and it was granted. Thank you to the amazing team member I spoke today and completed my enrollment. I also got a great welcome from a team member that was in the office. Thanks guys!!

The rep I spoke to was professional, courteous and well versed in terms of product availability and limitations. Tyler provided the missing pieces for me to make the decision to sign-up. I hope he was accurate.

Submitting a claim to America's 1st Choice is tedious and they should speed up the process. My AC went out during the hot part of summer and it was out for a month and a half. They said that the parts were holding up and at one time, somebody was sent a bad part that kept tripping my AC. In the end, the tech found out the motor was bad and that was put in. So, the AC is finally fixed. However, America's 1st Choice charged me again for the other service call. They could have said, “Okay, since the guy got a bad part, that’s what caused it in the first place, so let’s not charge him again.” They also could have just heard it out and dealt with it. It’s all related to the same thing and it never really got fixed all the way. It was after a lot of arguments and discussion that they finally reversed it. AFC should make everything easier and listen to what’s going on.

America's First Choice Home Club was rated as being the best and so we went with them to try to have the best coverage. However, I’m not really too happy with them because every time, it seems like I go after them to hack something that’s not covered and I get tired. It’s not the representatives' fault and they’re just going by what they’re being told, but I should take a better look at the company. My microwave was supposed to be covered but when its motor went out on it, which is the main item that’s in the whole stupid thing, they didn’t cover that. Also, over the summer, I called AFC because the air conditioning's compressor went out. They said, “Oh, that’s not covered,” so I had to end up paying out of my own pocket to get it fixed. So, what’s the point? If I use their services, I expect that when the air conditioner goes out, they would fix it. What the heck am I paying them money for if nothing’s covered?

Unfortunately coverage at this time would not make sense due to the age of our systems/appliances. Luke was so informative and helpful and provided such honest advice! We wouldn't hesitate to utilize you guys in the future when our circumstances change!

I have just signed with you guys. I decided to choose your company over others based on reviews. At the check out I kept getting my transaction failed because my bank denied it. After several failed attempts I decided to use a Visa instead of my Discover and it worked. Nowhere in your site it says what cards are accepted. Additionally during the process I found in your site different versions of examples of what is covered. This made things very confusing yet I took a chance and decided to go with you. I hope no regrets.

I was a little disappointed in my other provider so I looked for something different, and AFC was able to offer me the things that I needed at a price that works for me. I've been with them for a few years now and submitting a claim is easy. I haven't submitted very many so, hopefully, it’ll be as smooth as payments coming out every month. The claims representatives I have dealt with have all been very professional and nice, and I've only used one technician who were okay as well. I’m happy with the service by AFC and I've even recommended a couple of people to them.

Initially, I was comfortable with my purchase and the information that was shared with me. Now that I have done additional research, I have found some of the information shared to be false and misleading. With that I do not want to move forward with this home warranty and want to reverse/cancel for a full refund. Your sales guys are trying to get Information about your competitors warranty programs and are providing incorrect and misleading information to consumers. I do not want your salesmen, any to call me again

Tonight I was looking for a new home warranty service because I am dissatisfied with my current one. I am so happy that Tyler returned my call quickly, and I was able to speak to him about all the options available to me. He was kind, efficient and answered all of my questions. I am excited to be changing to AFC.

Your associate, Tori, was very helpful in explaining the features of your home protection plan. She was quite patient as we exchanged emails and spoke on the phone. As a result, I added coverage to a second property! I have processed one claim in the past and it was handled quickly.

I spoke with Melanie today 10/3/19, who is an excellent account rep. I was comparing home warranty plans and had narrowed my considerations down to two. After speaking with Melanie who answered all of my questions and explained additional benefits your company provides I was very confident in my choice of AFC. She was not only knowledgeable of your products, she was personable, kind and patient. I am a person who likes to make informed decisions and Melanie helped me to do just that. Awesome Job!

I recently made a claim for the air conditioning, and the guy that came here said the compressor didn't work. They needed my report, but I just contacted the guy who’s doing preventive maintenance because they moved to Las Vegas, so I cannot send the report right away. AFC takes time before they return calls. It's too hot in California, and they say we have to wait. They told me after 24 hours somebody would call, but it’s been over 48 hours. The contractors come out after few hours they call and get an appointment. I’m not happy and I’m looking for another company.

We bought America's 1st Choice the year after our first warranty expired and in less than a year that we've been with them, our experience has been mostly good. When we had a dryer malfunction, I filed an online claim and we worked with the company to send someone out and fix it. It took them about a week to come out but they were great.

After intolerable experiences with other home warranty insurance companies, and hours researching a reliable company with integrity and accommodating services, I found AFC who meets these criteria. With AFC I am assured that I do not have to wait 11 days in high 90 degrees heat to have the central air repaired or wait 2 days for a plumber to fix a broken water pipe that was flooding our property. And the AFC fees are favorably competitive.

Thank you for your coverage, initial contact service and email follow up. However - the customer service persons didnt know I paid for the service call in advance and told the serviceman to contact me for payment. It wasn't till I emailed my receipt to the serviceman, who told your team I had already paid for the call, did it get sorted out...

Despite speaking to a sales manager for hours reviewing coverage and plan choices, after pre-paying for 6 years, I cancelled for a full refunded after realizing Richie (Reggie, Ronnie) was simply a vell spoken liar. I cant wait to share your business policy online with yelp and google. What a scam. Shame on you.

America's 1st Choice Home Club has three different levels of service, so I chose the higher level figuring I should be good. My problem is that one minute they tell me one thing is covered, and then it's not. If I say the septic is covered, then it may not be covered. If I want the sump pump to be covered, it's not covered. And then when I did some other plumbing work I had a problem with, I was at my limit. It's a $600 limit. And the plumbers are expensive. They charge you all kinds of different fees, and then I'm still paying for the year but I'm at my limit. So, it seems I have to get another coverage to cover the rest.

I was hesitant when it came to subscribing to another home appliance and repair agreement. I had previously been with a company that rhymes with beers. Never again I thought! But I'm a senior and I like the risk coverage. I did my homework and found a reputable company. I have been very please with my decision to go with AFC and would highly recommend.

We have had America’s 1st Choice for 2 years. We are extremely satisfied with their service. Customer Support is fast to answer the call. And they waste no time in getting someone to come out to service our home.

When we had a problem with the dryer, the America's First Choice rep was helpful. It was not heating up and the tech has to change a part.

I selected the gold package to cover appliances and services. I have new appliances but I'm looking for a long term solution for home warranty. I prefer a 50 dollar warranty but the lowest warranty was $75.

I researched America's First Choice online and their coverages were better and less expensive. They weren’t as limited as others. Also, the rep I spoke to to set up the service was great.

Do not waste your time or money on this company! They say they cover interior wiring but if your outlet stops working they won’t send out a technician because “outlets are not covered”. They said I had to hire a licensed electrician to provide documentation that the outlet wasn’t bad before they would send out an technician. In other words I had to pay $200 for an Electrician to come out to prove that the wiring was bad. I lost my mind!!! Once I got a manager on the phone he agreed to send out a technician. WTF?!? Moral of the story...make sure to always ask for a manager. Brilliant customer service strategy!!! Also in an earlier encounter, they said that heaters/furnaces are covered but I found out later that they only cover the type that are ducted. Don’t waste your money. What a ridiculous excuse for a warranty company. Old Republic is more expensive but at least they cover stuff when it goes wrong.

I've been with America's 1st Choice Home Club for a little more than a year, but I never used them until about two months ago. Our claim with them is not going real well. Every time I talk to them, all they do is try to deny my claim and it's as if I'm trying to rip them off. I’ve easily paid them over $1,000 and if I was trying to rip them off, I would’ve done it a long time ago. So, I’m not happy at all. I would not recommend them to anybody. I don’t like them and I should just stop paying them. I’m tired already.

AFC spent more time trying to get out of helping me, than actually helping. The CS reps speak over you to go over how their "guidelines clearly state". My evaporator coil went out on my AC. No problem, because i have a home warranty right? WRONG. 2 service techs and over a dozen calls later - i have to pay someone to install it. AFC doesn't cover the item if it's covered through the manufacturer warranty. Ok. Manufacturer warranty gives you an evaporator coil. Great. NO ONE WILL INSTALL IT. AFC says that even though the coil is listed as a covered item, everything is void because it has a manufacturer warranty.

I've been with America's 1st Choice for about a year. I went with them because of the price. The contractors have been fine and the claims representative has been great. They’ve been very helpful. I submit a claim over the phone and it's very easy. We’ve only had one issue with something that wasn’t covered that we thought was covered under the policy. But that was just the policy itself.

I called in this request on Sunday, I received numerous e-mails informing me of the status of my service request. The technician assigned was late however his company called twice to inform me of his status (to which I was ok). It was only after the technician arrived that things started going bad, per your instructions he called to give you a diagnosis. He was placed on hold for over twenty minutes during which time his boss called and said he had to leave to go to the next job. I convinced him to wait for a few minutes as I tried to get through on my phone.

America's 1st Choice Home Club recently did a repair of my dryer, which wasn't heating up. My wife had pushed the dryer back and hit the vent line. Everything would have gone real smooth with that, but I ended up fixing it on my own and they didn’t have to come out. So, we cancelled the request. The only work that AFC did was on the washing machine. The techs came out and they had to replace a board on it. Quality of the work was fine, though somebody dropped the ball with the communication between AFC and the repair people, and they didn’t get the part ordered until I got on them about a week later to find out what the status was.

I have the premium coverage with America's 1st Choice. I've made a claim related to the aircon issue and my interactions with the reps were good. The tech who came out was good too. It was basically nothing of a big issue because it is just the aircon that got disconnected in the between, so they just attached it. As far as I know, for that purpose, they really did their purpose and did a good job. I'd recommend America's 1st Choice.

I purchased AFC on July 31, 2019 and I was told it will have a 30-day waiting period, my credit card was charged immediately. The sales agent told me that I could file claims after August 31, 2019. 52 days later, I filed a claim online, got a call from AFC the same day and declined the coverage because I was still under 30-day waiting period. AFC has deceived me, I am filing a complaint with BBB, Texas Attorney General and TDLR.

I used to have American Home Shield and I was not pleased with them, so I switched and I’ve had America’s 1st Choice Home Club for a little bit over a year. This one is just as good if not better. AHS was getting too big for their britches, so I just liked the whole interaction with AFC and I have recommended them. I travel with my job and I have two rental properties and a home, which was why I decided to acquire a warranty. It was nice to just call them and they would fix the problem. I would give the tenant their number or give AFC the tenant's number. I prepaid the warranty so I liked that didn't have to go searching for people and I left it kinda up to the tenant and for them to schedule. I dealt with AFC during the initial sign-up and that went well and at the time. I was assigned a case worker and I was to call him specifically.

New customer - purchased 6 year Gold Plan. The two representatives were VERY courteous and were not pushy...that's very important to me. Their names were Kevin and I believe Daniel? They are from Georgia office. Both men were AWESOME!

Melanie was professional and friendly, a real treat to speak with. Thank you for having her on staff. She's great for your company. She offered to send me a new Welcome letter and an updated policy for my review. I look forward to receiving it.

My contact person disappeared. Communication over the one service order I placed was weird and spotty. Cancelling was complicated, and I still have no idea how much prorated service I have, if any. I'm just going to try to solve the problem myself, without worrying about a monthly bill.

I have never been more impressed more with a company than AFC. EXTREMELY friendly and professional. Real customer service. I was equally impress with the company/technician that did the repair. First, they came the very same day I placed the repair request. The part was ordered and repaired in 2-3 days. I'm was absolutely extremely impress with the company that did the repair. The technician was so friendly and happy. I'd recommend AFC to everyone. Customer service at its finest.

I hate the fact that you have you have to call in claims with America's 1st Choice Home Club and then be put in the queue. I wish you could just do everything online. They don't have a website for the consumer where you can actually make changes to your account or do anything online. But other than that, we've never had any problems. Their contractors provide good service.

I gave this company 2 stars because the employees that I interacted with were uniformly pleasant and extremely persuasive which indicates excellent training within that department. However, and this is important, there is an aspect of their contract that they very carefully obscure. If anything in your house is still under any portion of the manufacturer's warranty they will do nothing for you. So, even though almost everything in your home comes with two warranties from the manufacturer (one for labor and one for parts) if the labor portion has expired and the parts portion is still in force they will not help in any way to get it fixed.

By far the worst customer service for I have ever had with a Home Warranty company. I would not recommend AFC to anyone. I have had no luck getting the sale representative that sold me the policy to respond to at least a half dozen voice messages left requesting a return call.

The initial set up of my account over the phone was smooth and convenient for me. I could not have asked for better customer service, the plan package arrived in the mail just a few days after establishing my account. Followup with e-mails to ensure the plan package arrived was just another assurance I had made the right decision to use America's 1st Choice.

Although the refrigerator needed no parts or repair, service was prompt. I was allowed to choose my own repair person (PULS) and I did pay a charge for inspection, I am happy with the service I received.

I have three properties with America's 1st Choice Home Club. I call them on the phone to submit claims and they are responsive. But the way the policies are set up, they have figured out a way how to get out of anything big. It has got to do at a bigger level, not a customer service level with the people I'm dealing with. "We don't cover this. We don't cover that." There's hardly anything they cover. It's almost like they're looking for an excuse not to cover. So, I don't know what I'm paying for. I've had other warranty companies and I have not had that complaint with them for years. I wish I had an attorney full time on my payroll which would check every contract. And that's what companies do. This is the problem with the world we live in today. It is not about what is the right thing. It is about the way we live. I'm stuck with AFC Home Club and possibly once things settle down, I'm going to move out of there.

We called America's 1st Choice Home Club for the air conditioning and they did a fine job with the claim. The ac has been working since the repair. I expected a little bit more coverage than I got. But other than that, everything was good.

The person that signed me up was Dave **, he was very helpful, answered a ton of questions for me and I found him to be very helpful in every way. He was very knowledgeable and seemed to be a very nice person in general, he took the time to explain so many things to me.

The gas oven wouldn't ignite and we could smell gas in the home. First Choice sent someone out to repair the oven at a minimal fee of $45.00. David, the technician was fast, and took care of the problem. It would have cost us much more if we had not had a warranty.

This is my first time purchasing this protection plan, the Platinum Home Protection Plan. My A/C stopped cooling. I placed my 1st ever request for service on 9/10/19. I was told that the request could take between 24-48 hours to schedule. 9/11/19 I got the call and email that they've assigned it to a technician. Fantastic, right at 24 hours later. Ok. The technician came at 5:45 PM on the 11th. I paid the $75 service call fee. Then I get a call from AFC that they do not cover any portion of the diagnostic fee; that is between $186 for one test or $200 for a different test. I paid the $186 for the isolation test. We found the leak. 9/13 The technician submitted the proposal. I got an email stating "We have reached a resolution for your service request. A customer service representative will be reaching out to you to go over the resolution with you." A rep did not call me. I actually called them.

When I called America's 1st Choice Home Club, the salesman sold me a ball of wax. I have decided to get their warranty but I have not been happy with my experience. Submitting a claim is terrible. When I put in a request, I am in line for 15, 20 minutes before I get anybody to answer only to say that they have to transfer me to another department. Then, when I get transferred, it's 15, 20 minutes there and then I get disconnected. Then, I gotta go through the whole process again.

Very impressed with the service. I also love the idea that I will communicate with just 1 person for the lifetime I am a member. On top of all that, whatever I paid the first time is a locked-in price so I will just pay the same amount every year, no matter how much or less I filed a claim. I already recommended to a friend same day I purchased and said friend became a member as well within the week.

Mike was most helpful. I talked to other companies. Your coverage seemed a balanced value for the cost. In your coverage I have a product which could appeal to someone buying this home as well. Thank you!

I heard about AFC Home Club from my friend and I wanted to have an insurance warranty. I submitted a claim online and the AFC representative sent it to an email but I haven't received anything yet. The contractor called and they were good. AFC is okay to get.

I researched online and noted the high customer satisfaction, longest service guarantee and reasonable price. I spoke with your representative Conner who explained the benefits further and signed on with you on a three year plan.

First of all Mel was awesome to work with. She’s a no pressure sales lady and that’s a big deal to me. She outlined your program and together we came up with a plan to suit us. Most of what really sold me is having her be my contact person to assist us when needed and not getting the run around when calling for service and being put on hold and passed around to whoever for 20 or 30 minutes. We are looking forward to being part of your family. Thanks and God Bless.

I liked that this company is based in Marietta GA. I liked the cost and the fact that I could pay at closing. I liked that my coverage was effective the day I closed. But I am very concerned about all the rules and stipulations. I have purchased a 30 year old home. It’s in excellent condition and upgraded, but I’m starting to find issues and I am nervous about having to use my warranty. I will be calling Monday to find out more. After that I’ll know how truly happy or unhappy I am with the selection of your company.

The first plumber that AFC sent out didn’t know what he was doing. He made a hole where it was not even leaking, and so, he made a issue that didn’t have to be. I should had to have the one hole. I called back because I was so upset. I had to pay him. I asked, "Why am I paying him, because he did nothing?" He created problems for me. AFC checked on me, and said, “Ma'am how are you? What’s going on?” And then when I paid the plumber that didn’t do anything, he just messed it up, they said, “Ma'am we will take care of the other deal, so don’t even worry about it.” I thought that was great than having to pay 100 something because it’s $60 when they come. And they said, “Ma'am don’t worry.” They’ve been there for me.

I spoke with two people today and both were knowledgeable and pleasant. I felt confident that I made the best decision in choosing AFC for my home warranty company. My questions were answered completely.

Excellent service. Very quick and efficient. Reported our pool heater was not working, engineer came the next day and diagnosed the problem. Unfortunately for us we had to have the pool heater replaced as the fault could not be repaired. However, AFC approved the replacement straight away and a day later have our new pool heater! Many thanks, AFC.

A home warranty was included in our home purchase and we were given $550. America's First Choice Home Club was the only one that would include a septic and a well for that price. However, AFC couldn’t get any of their contractors out for the septic tank when we filed a claim and we finally used our guy. We moved in during the wintertime and then our air conditioning went out the first time we turned it on, and AFC wouldn't cover anything since we hadn't done the maintenance. It was working during the inspection in August and we moved in at the end of October and we hadn't turned it on. We hadn’t got it checked because you don't really turn it on the winter and if you put it on low, the house is already cold, so it's not gonna kick on.

I did a lot of research on Google and found out that America's First Choice is my best option. Originally, America's First Choice Home Club was great. We had good communications. Submitting a claim was quick, easy and to the point. I basically done most of it, 99% of it on the internet. However, I sent them the bill and the lady I talked with three days after the repair said she was going to send it to me on a cash app, but we've never received it.

My most recent claim was for the refrigerator that was not cooling. It was leaking water and a lot of food spoiled. AFC sent somebody out to fix the refrigerator which has two sides, the freezer that makes the ice and, the right side, the refrigerator side. I did not have any problem with the freezer side. But after a technician repaired the problem with the refrigerator, then my icemaker stopped working. I called the technician and they came back and looked at it. She didn’t know what to do with the icemaker and said it was not her fault and that I need to call the home warranty company and let them know. I told them I am not looking for somebody to fix my icemaker. I never had any problem with it. The only issue I had was the refrigerator part. And now, they’re telling me it’s a different issue.

I have used America's 1st Choice Home Club two times so far. In my dealings with them, I have found them to be fair, courteous, and easy to deal with. They offer a good value and work well with the service providers.

I was looking for better pricing and America's First Choice Home Club had a better rate. Submitting a claim was okay but I ended up canceling with them and going back to American Home Shield because it wasn't what I thought it was. When I had an issue, I needed some repairs and I thought I would be covered at 100% if the item couldn't be repaired, which it wasn't. They ended up covering my faucet and my garbage disposal at 100%, but with my dishwasher, they only covered $150 and they didn't cover installation. So, my dishwasher ended up being $288 and I had to make up the difference for that. Nevertheless, the contractor was good. He came out and did a diagnostic. That was fine.

Placed a service request for a plumbing stoppage. They say up to 48 hours for a return call but it took 3 days to get that call. Unfortunately, it was not to schedule a service visit, it was to tell me that they are having trouble finding a plumber. In the entire state of Tennessee there are no available plumbers. I was told that they will keep looking. Almost 2 weeks now and they called asking if we intend to pursue the claim because I have not called them back with a plumber's name. That was not the deal since I live in California and am trying to have my home in Tennessee repaired. I called again today and was told that their plumbers will not be available for at least another 4 weeks. What kind of fly by night operation is this if they charge a $500 premium and can't provide a lousy plumber timely. Their solution? Go find your own plumber. Don't waste your money buying a policy from this company.