AFC Home Warranty Reviews

Because I was not in residence at the time, the post office refused to deliver my welcome packet. I have never received it. The only time I have attempted to use my service was when my heater stopped working. It took me forever to get in touch with you and then I was told to wait 3 or 4 days for a company to get in touch with me. Luckily I called the company that had serviced it before and they told me on the phone how to fix it. Hurray. Problem solved.

We're in California and AFC is based in Georgia. I have to call before 3 o'clock so it's not very convenient. I feel like the service request line should be 24/7 because it gives more availability. And when AFC calls back, they may not call us back at a convenient time either. When we want to return the phone call, there is always a delay. That's three days in a row and once we've successfully submitted the claim, there is another two days of waiting before any service tech would attend to our needs. That's kind of tricky, but AFC eventually comes through. Also, I had a laundry machine issue with our rental property before and they could only pay up to $350 for the toilet. We're paying the premium but when I need the policy, it's gonna fail me or it's gonna pay only a fraction of the cost.

At this time I cannot give a rating for value and coverage! I have not had time to read and fully understand the contract. If allowed I rate these services at a later date. The service I received while speaking on the phone with the service representative was very good so far!???

I have been shopping around for a new home warranty for about a couple of days and I finally got around to contacting your office today and spoke with account rep Layla. She was very informative and was able to answer all my questions. And the price was comparable if not better than other warranty companies. I love the fact this company offers a 3-year plan so I look forward to working with this company for the next 3 years.

Tried calling and continuous ring. Could not leave message. Did call at night and was told to call in morning (couldn’t leave message for services to contact me). Could not even email. You really need to set up an email address with the proper parties involved. Sorry but very frustrating.

I selected AFC the first time because of the price. When I was shopping around, I looked at what their warranty covers versus another one and their price was maybe a few hundred dollars less, but they cover some of the same things as the previous warranty company I had. They're pretty efficient, for the most part, and that matters a lot to me. If I'm gonna pay my money and something breaks in the house, I wanna know that they're gonna be on it immediately. A recent claim was for the air conditioning unit that wasn’t working on a rental house. AFC was wonderful once I called and got it coordinated. The challenge was more so on the company that was sent to fix it.

We called for a home warranty quote today and spoke with Luke. He was very informative and pleasant to work with. Due to such a great phone conversation, without pressure we decided to go with AFC. They appear very transparent and we like that in a company.

The sign up was fast and easy. Plans and additional add-ons had everything we were looking for. I selected the 1 yr plan to see how good AFC services are. If my experience is good, then I’ll op for the 3 yr plan at renewal time. I didn’t rate Customer service because this is my initial sign up and haven’t had to use the plan yet.

Paid 60 for the plumber to come out and service the toilet bowl. Issues appeared to be fixed however two days later the problem was present again. I was told after the first service call there was a 7 day work guarantee So why am I being charged another service fee. It’s obvious the problem wasn’t properly fixed. All you want is money and provide terrible customer service.

The guy I used gave me a good price and he fixed the issue. I told AFC he was charging me $115 and they said they wanna find out what he did and all that. They asked for his number and he said he talked to them. Then, he called me back and he wanted me to pay him for that because it took 30 minutes. I told the lady who was doing the reimbursement process what he said and I was not happy about it. I don’t know if that’s the standard way of doing it but that’s a long time to ask somebody. He was very mad that they took 30 minutes of his time to just ask him questions. AFC needs to work on that.

Tori returned my call right away for setting up the policy. The process was smooth and simple. Price and coverage very good. Their work is guaranteed for the 3 years of my policy! I found them through “This Old House” show recommendations.

Connor was very helpful presenting a home warranty solution for our home. AFC has the right plan and the right price. I would recommend them to friends and family. They have very good reviews and seem to be very professional.

did a lot of research and I read a lot of the comments and reviews. It seemed like AFC and their site was very thorough on what it covered. And the rep who originally signed me up was very thorough in explaining what would be covered and how it would be covered. Everything went pretty smooth with a dryer claim. I paid my $75 upfront because I prefer doing that and I went directly with them to do that. I had them pick somebody out and I really liked the guy a lot, that was a plus. Even my tenant said he was very, very nice. He gave me a heads up when he was coming and he was very thorough in explaining things. He even gave me tips on how to keep the lint clean. He had to come out twice. The first time, he discovered that he could fix it but it needs a new part so he ordered the part. Then, he fixed it in a couple of days. I was very impressed with AFC.

We were very pleased with the sales manager Dave **, he was very friendly. He was knowledgeable about the product and answered all of our questions. The coverage vs. price is much better than our last home warranty company.

I went on the internet to find out the best warranties and compared them. I read the reviews too and the reason that I selected America's 1st Choice was because of the customer service. The guys were just so helpful. I could call and talk to them immediately. We signed up with them as part of our closing process. Then, when it came time for renewal, the guys would contact me and say, “You're up for renewal. How do you wanna do this?” They just handled everything and we set up the payment over the phone.

I didn't have any difficulties submitting a claim with AFC. There was one point where I was trying to figure out if whatever was wrong with my heating system was covered. They said to call once the tech figures out what was wrong. I tried to call them for an hour straight and they didn’t pick up, so I ended up just having the technician fix it. That was the only issue I had. Then, I went back and told them later once I was able to get in contact with them and it was covered. I put the claim in and they sent me my reimbursement. They do a great job. Maybe it was just that the time I tried to call was a bad time.

I purchased my new Warranty through this company and I hope they live up to their sales pit standards.. I was very impressed on the information and time he took to answer all my questions. I am hoping to get good use of the service. Thank You for your time with the questions I asked. Very thorough in explaining the information. I hope it’s as he stated.

These guys have just helped me with a real delicate problem. Water pipes were calcified to the point that water had stopped flowing. They were quick and did what their part of the warranty called for. They won't build you a new house but they will do what they promised in the warranty. Work your warranty and your home insurance to get what you want.

I contacted AFC Home Club about 3 weeks and again last week about my dishwasher and the only service I received thus far is 2 emails telling me you are working in my service request. What am I paying $45/month. HORRIBLE SERVICE!!

The sign up process with AFC was pretty easy but there was a little lack of clarity in terms of receiving login information and knowing what my current status is. We weren’t aware that there was a waiting period before we could file a claim. That was an issue initially. And overall, I don’t think it’s a 100% clear when you’re creating your claim from the get-go. It’s like a general web portal and there’s nothing customized to the customer's experience or maybe even saying what claims they have currently opened, things like that. But I had a customer service rep that was pretty helpful and that kinda helped mitigate the negative feelings I had towards it.

It was one of the better experience if I the had talking to somebody when I’m thinking of purchasing a product or a warranty. I really want to thank Kevin for the time he took and explained everything. He’s a great asset to your company.

Absolutely professional. I enjoyed dealing with Randy primarily because I never felt pressured while I was making my decision to switch from a company that I have had my home warranty with for more than 10 years. I am hoping that the dealings/experience I have in the future will be as smooth!

I filed a plumbing claim on 4/10/2020. The issue has still not been taken care of. I have called the plumber multiple times, and although they did the diagnosis, they have never come back to fix the leak. This was after weeks of calling to get the service approved.

AFC has given me a very good deal over three years. I recently got a claim and they provided exceptional service. Something was wrong with our fridge and they sent someone over in 24 hours. The provider called me right away and they came in and did the service without any problems. I've had this company for more than three years now and I can tell they are much better than three years ago. I've referred them to couple of other people.

Appreciated the info, the comparison to what we already have and - have now decided to join AFC - better than what we have by far. And Randy answered all our questions - made us feel comfortable and confident in AFC's ability to take care of our home.

AFC has agreed to send a refund.

I filed a claim with AFC for the water leak fix. I had it fixed and they reimbursed me for the part but I think that they should have come and fixed it. I expected it to happen.

Their coverage is pretty all-inclusive. We went with whatever their highest care package is. During our most recent renewal, the person was pretty helpful and definitely persistent in terms of calling back. There were times where he called and I wasn’t available to speak and he was very respectful of that. He was very good on following up in terms of his persistence but I didn't feel like he was overpushing it or overselling it at all. He wasn’t contacting me at all hours of the day.

I called just after calling another company, and Dave was by far better than the rep I got at their competitor. He patiently walked me through everything, and was very courteous when I decided to decline the three year option. We are excited that we get to work with Dave if we have any questions or concerns, as I feel we aren't talking to a robot, but just another guy. He was fantastic, and we are grateful.

The salesman I spoke with was very personable, respectful and addressed all of my questions completely. But I can't give 5 stars since it's been over a week since I signed up and I still haven't received a follow up to get a copy of my contract or next steps to confirm or pay for my registration. At this point, I don't know what I signed up for.

Quote & sale. My representative was very personable and seemed very knowledgeable on your product and hopefully you can live up to the information I was told. Hoping I don't need you but as of right now feel better knowing that I have you covering g my house.

This Lady and friend was so much help. I don't think I would have got my home without Praying and Peggy ** help. I would Iike to thank everyone involved and all the hard work. We are pleased. Love y'all.

The Account Manager was very personable and explained all the options and the advantages of each plan. He was not condescending in any way. I felt as if I had known him for years. If the plan is as good as it sounds, I’ll be very satisfied.

Home Warranty companies are more or less the same.. They provide they provide protection against catastrophic costs in exchange for a relatively small annual premium as.. I was interested in a very specific plan and Luke was very knowledgeable and helpful and honest with me and costs and benefits. I found that refreshing compared to some quotes I got.

For all the times I had contacted AFC for service or renewal, they were always prompt in servicing my requests. Even at renewal, has provided me with the best options for my needs. Would not hesitate to recommend to my friends and neighbors.

Kevin made it very easy to understand what protection I will be getting, and how I would be paying for it. Kevin was very polite and patient, he was able to answer all of my questions and very informative without hesitation.

Account setup went quickly. Price is most reasonable for the Platinum coverage. Hope the actual policy performs as is advertised. I feel very good that our house is covered from many possible expensive repairs.

Worst company that I ever seen before. I have 5 weeks trying to fix my washer machine, and AFC can't even put effort in fixing my washer. They assigned an unprofessional "technician " that he can't even communicate correctly to me. AFC told me if I know a friend that he can fix it for me... they blew up my business. What am I paying for the service if AFC wants me to call a friend to swap a part for the washer?

Preston was very informative. Unfortunately there was a $100 mistake made when I authorized the 3 year plan to be paid in full. I need to have this refunded to the credit card I authorized payment. Thank you.

Luke reached out to me by telephone after I made an inquiry on their website. He was very helpful explaining the terms and workings of the contract. I was very pleased that I would be able to use service companies of my own choosing as long as they are licensed and insured. I described some of the special situations with respect to the property and he explained how each would be handled. I came away from the conversation with a sense that the service from AFC would be much more personal than that I receive from the home warranty company I have been dealing with for the past three years. So, I signed up for a three year contract.

Kevin was very informative and personable. He was excellent with explaining the different packages available. He answered all my questions promptly and to my satisfaction. It was a painless experience!

Plumbing. AFC was contacted for assistance and came through with flying colors. After acquiring my needs for service; AFC secured the company and handled payment. The work was completed when scheduled and on time with professionalism and competency. I am very pleased. Thank you AFC.

I went online to look for a home warranty program as our existing plan was expiring. I found yours and after talking with Preston decided to take my service with your company. Preston was very knowledgeable, very polite and easy to work with.

Very Very knowledgeable about the plans and services offered. Explained in great detail about each appliance covered in each plan, and how I could save. I felt very comfortable and sure about signing up. Thanks Mr. **.

The expert handling and explaining of my coverage was great. I'd been through a terrible ordeal with Harmony. And your agents sent over a sample contract entailing just what they would cover. I look forward to seeing how this all plays out now. Thank you so very much.

I was very unhappy with the company I was dealing with before. I was very unhappy with my plan with them and their service, so I wanted to change. I did some googling and AFC had a very good rating. I called up and I found they had a very good price. The representative I’ve been dealing with has been very helpful and very nice.

Morene offered excellent customer service. She was very knowledgeable of the products and payment options. She addressed all of my concerns prior to signing up for service. I didn't feel rushed or harassed with my decision. I can only hope the service provided throughout my contract will be the same level of professionalism and customer care that Morene offered.

AFC was already on the house when I bought it. The reps were good in helping me when I renewed.

I primarily knew what I wanted going into my call. However, I like that all my questions were answered fully and I came out of the conversation comfortable in my decision to move forward with AFC’s services.

The salesman and manager were informed, personable and easy to work with. The plans and costs were explained very well. To actually pay online was a challenge, maybe because I bought a long contract, but AFC should have had a better setup to “Pay” in place, especially for the First contract that a New customer is signing up for. Thanks. Bob

Submitted claims to AFC Home Club is easy. However, I didn't realize that they don't like older things. I had something happen involving my dishwasher and my assumption was they would replace it if the fix didn't work. That was not the case which was a little frustrating. Whenever they sell their policy, they should make sure customers know of depreciation and that if their appliances are over a certain age, the warranty would not pay for it.

America's 1st Choice has been reasonable. I had my few struggles with them, but all in all, they still come through for me. I’m thankful for that. I call in my claims and my rep is great. I really like him because he’s always there for me. And even when I have a problem afterwards, he would check into it then help me with what he can do for me.

Answered all my questions with ease, sent substantiating documentation, and was honest with policies even if the answer could potentially kill the sale. I felt that I could trust him and am happy with my decision to purchase. If the service continues on this level I will be a happy customer.

We had spent several days looking for the best home warranty coverage. Out of all the companies we felt it was safer to become a member of AFC. Our sales rep Connor solidified our decision with his knowledge and patience of our questioning. He explained things with clarity. Being able to chose the amount we pay for service call is definitely a neat feature to the plan too. I would absolutely recommend AFC to a friend.

The was the plumbing problem in the bathroom and it went well. The tech fixed the problem and I do not have any problem after that. I was very happy. AFC is pretty good. They do follow-ups and make sure that I got reimbursed. Good customer service.

Applying and submitting claims to AFC has been easy. Their website is user-friendly. However, I didn't like the contractor they sent out. He wasn't communicating properly and he didn't show up. I had to keep making calls and then he would send me a message saying that he would come the next day. He would say that he would come at 1:00 but then come at 4. I would call him sometimes and then he would say that he couldn't make it and come the next day instead. So, it took longer for him to look at my problem. Then, when he found the problem, he would say that he would come back again which makes the process take even longer.

So far, I am happy with the experience of getting signed up. The salesperson was courteous and respectful. The follow-up phone call was prompt and informative. I look forward to working with the club and having a better experience than I did with American Home Shield.

Randy with AFC Home Club was very knowledgeable, friendly and helpful. The quality of coverage and value as quoted today was very good. I have no comments on customer service because I just joined AFC Home Club today. And, the reason I left my old company and joined today was RANDY.

I had a warranty through somebody else But America's 1st Choice Home Club had better coverage for less money than what I would pay. Signing up was super-easy and I just finished a claim that I took out in January, and it was very easy to get everything fixed and reimbursed. I had some plumbing issues. On my last claim there was a tiny leak in the laundry room where the hose hooks to the wall. Because it went undetected for a while, it did damage-- molding on the other side of the wall, which is the bedroom. They said they wouldn’t cover because they don't cover water damage. It would have been nice if something was generated by one thing and if it damaged something else, it would have been covered.

Agent, Kevin, was very professional, knowledgeable, and courteous. He explained the different plans clearly, including payment plans and answered all my questions. He also gave me sound advice re: my current insurance coverage. I will highly recommend him to my friends and relatives. He is an asset to the company.

Preston was very insightful, easy to converse with and knowledgeable about company products. All my questions were answered and I was assured I’d be satisfied with my service if I ever needed to use it.

Everett ** not only was patient and professional enough to endure 2 days of questioning, but also knowing that I have already signed up a contract with the competition, he still took the time to answer all my questions and walked me through the several scenarios I presented. At the end, I decided to cancel my previously signed agreement and come to the AFC family. I’m rating 4 stars for coverage and value as this is TBD for me at this point (I haven’t had the need yet).

I got AFC Home Club's reps and they let me know what was and what wouldn't be under my warranty. They also told me how I would get by if I needed some assistance. They were very informative and let me know why they were calling. They made me feel at ease knowing that if something happens, I could get it fixed.

AFC Home Club's pricing was similar to other warranties that I had been using prior. I made a phone call to them and their reps asked me a series of questions and sent a price proposal. I went with them and submitting claims has been horrible thus far. I called to place a claim and I would not hear anything back. I would call and their reps would say that they can't find anyone to come and help me. I made two phone calls and got someone out within an hour and had to pay for service. I had to file a claim with them after. So far, I've filed two claims with AFC and not once were they able to find anyone to come help me because they are such a poor company to work with.

There's a lot of stuff that is not covered, and I would like it to be covered. But other than that, AFC is okay. As far as the contractors, some of them are pretty good and some of them are not. I have called and all customer service reps are very nice and very courteous. They respond to the claims in a really small period of time. But I would like to see more stuff to be covered. We just got something declined. I have many houses with AFC. I have several properties with them, and I am renting them out. On Friday, my tenant called and they told them it's not covered, but it was a pipe.

I needed a pluming service. Their service was fast and exact. My problem was solved so fast. They are so systematic. They followed the every step. It was easy and so convenient. I really appreciate it.

Scheduled a refrigerator repair. I receive a technician that is taking him about a month to repair and still trying to figure out what is wrong with. Meanwhile I have been unable to purchase groceries and what is purchase ends up getting spoiled within a couple days.

I was looking at the idea of getting AFC because I’ve been in my house for 20 years. I thought that some appliance might be going bad and I was worried about my furnace. I also see them on television, so I went online to select which company because there is a lot of them. I looked at the reviews and the ratings, and i judged it based on what I read online and reviews of different companies

AFC was offering the products at the price that I was looking for compared to the other companies. Sighing up was pretty seamless and it wasn’t difficult. I submitted a couple of claims and they were all fairly easy to process. I’m satisfied with the contractors who came out too. All the jobs were done fine and they were of good quality. Also, whoever deals with the customer follow up and completing the enrollment process were very responsive and they followed up in a timely manner.

We are so pleased with the thorough and complete customer service! Everett answered every question and concern we had. He is very pleasant and knowledgeable about the company. We’re so excited to be a new customer!

America's 1st Choice Home Club provided the best package to me. I went with them and last year, I had one claim that went well. Submitting the claim and getting paid was very easy. They met the terms of our agreement and they did so without any hassle. They sent me a check directly and it was a good experience. I put my home warranty contract out for bidding again this year and I ended up renewing with them because they offered the best terms again. They also provide a good experience both in terms of my account manager and account rep. I appreciate that AFC makes things very easy.

When I had Old Republic in California, they were wonderful. I had two homes over there. The first one I had for 27 years. The one before I moved to Arizona, I had for 15 years. I was very happy with them. And so, when I came here, I had that but I wasn’t happy with them. They were checking who they were coming with. So then I went to another one and my water heater broke down. It took four days with me not having a water heater before I went out and bought my own water heater and hired a handyman to come in and put it in. So I dropped them immediately.

Providers very responsive and professional. The Service center experience needs work as there were too many transfers and wait time to speak with someone. This may be due to shortages because of virus so will give benefit of doubt.

They were so helpful and answered all my questions and concerns. Upfront pricing so I knew exactly what to expect. No hidden fees or surprises. The technicians that were sent were very professional and helpful. Great experience!

I like being able to choose my own service repairman with AFC Home Club. Their pricing for what they include seems to be pretty fair too. But their turnaround time on replacements or anything like that is poor and needs improvement. Initially, it’s fine. My challenge is they don’t have good follow-ups. Once a ticket is open, most of the conversations end with, “We need to check with this department and get back to you.” That’s fine. But generally, I find myself two to three days later calling to follow up to say I haven’t heard back.

I contacted AFC to get quote for my home appliances and heating system. I received one instantly with a follow up call from Patrick and an email. I waited to go through my options and called the following morning and had all of my questions answered. I am pleased with the customer service I’ve received so far and Patrick’s manager made this decision very easy. The pricing, plans and deductibles are straightforward. The downside is they do not have a mobile app but they do have an online portal for service requiring 24/7.

I bought a new home then I did some research and it seemed like AFC was a good option. It’s mostly all online. But I’ve called a few times because sometimes it’s easier. Filing a claim is an easy process. They usually get everything scheduled like a technician to come out within the next couple of days so it’s pretty fast. Recently, I’ve had an issue with a refrigerator and it needed to be replaced. I also had an issue with my washing machine. It broke.

The year ended in April and sometime in March, someone reached out to ask if we would be interested in extending the coverage. We ended up choosing to extend for three years. The rep, Katie, was pretty nice. She answered my questions. I didn’t feel she was deceptive in any manner. To me, it was a call I got and selling a warranty, I'm sure others had personal experiences where warranties are not actually what they present to be. The rep was rather transparent and even pointed out things such as that if your air conditioning and heating is covered, but you do need to get it serviced, then she said service is really simple to do, but if you file a claim and ask for a service record from the prior 12 months and you can show no record that you’ve maintained the system, your claim could be in jeopardy.

My house is pretty new so for the most part, things should not be malfunctioning. But we never know, so having the peace of mind that at a cost that I can afford on a yearly basis, I can rely on having the AFC warranty in reach. It’s what made me decide to go with insurance. The other thing that was really critical for me is whether I would have to automatically be choosing the technicians that they would provide, or if I have a choice in choosing my own technician, and then the overall cost. Recently, our dryer was malfunctioning. I called and they were able to get somebody in a fairly timely manner. The technician was courteous and good. He was able to identify and fix the problem.

I had some hesitancy with AFC. I wasn’t quite happy with the results of some services. I’ve requested services for a heating unit, and I did get the services. I paid out of pocket on some things and was trying to see about reimbursement of the funds, but they explained their policies in parts and equipment that they didn’t cover and some other thing that I felt should have been covered under the warranty. It was an emergency. I have kids in the house and the temperature was really low and I didn’t have any heat. So I called someone immediately and they came out.

A/C work. Customer service was excellent. A technician was assigned within a few days. This is acceptable given the current climate with Covid19. Work was done efficiently. Customer service followed up after the repair was complete.

I had American Home Shield for about 10 or 12 years. They got to where they weren't doing as well as they were. I changed to AFC Home Club and in the two years I've been with them, I've been satisfied with their service. I got their premium package that covers close to everything. My refrigerator had a serious malfunction one time. I called them and I got a lady who was really helpful. They gave me a settlement amount and I got a new refrigerator.

I was transferred to AFC by a company who looks for the best coverage with a good competitive monthly fee. I spoke with Randy, who listened to and HEARD what I was saying and gave me an acceptable monthly rate. Randy seems to be a very customer service oriented man with a desire to work on issues in the home. Let’s see how this plays out over the first 12 months!

I liked what AFC stood for and that they were one of the bigger companies. We bought it discussing we're gonna replace the hot water heater and the air conditioner soon. Recently, the fridge stopped working. It was getting water into the freezer. Submitting the claim was very painless. I mentioned it to the guy that sold it to me and he had me call it in. But because I was doing it through my own contractor, I submitted everything online then they called me.

I used AFC last year for my home warranty. I just renewed so this will be year number two. Renewing was as easy as a phone call and they just renewed it right away. Also, doing it initially was a pretty easy process. I had to call a busted pipe and I called them and had them refer a plumber to come out and do it. It was a $60 fee, and it was great.

Initial set up with the company. Spoke to and went with the Gold plan with Randy. He was very knowledgeable and went over different programs. Now the initial set up was good. Talk to me after I need to make my first claim and how things go with the company and all the contractors and then I will give you my honest opinion of the overall company. Until then I have no nothing bad to say. So far so good!

I had a problem with the plumbing. The water shutoff valves were leaking. And I called AFC because I realized that I had the warranty. There was a miscommunication. At first, I was told that I didn’t qualify for any kind of assistance. And then, I looked at the contract, and it was two of them, I noticed that there was a discrepancy as one said there’s no waiting period to claim for anything and then the other one said there was a 30-day waiting period. I had to email back and asked which one was correct because those two are speaking a different language. And then after that I got a call back saying that they were going to reimburse me, but only for 150. It wasn’t really smooth.

I’ve already referred my neighbor. Kevin was terrific... I had examined the ‘top ten’ and am extremely comfortable and confident with my decision. Check back in a year or so and I’ll let you know what I think about any situations we may have encountered.

I was looking for a place that would be responsive, reliable, and that will provide good service. I ended up with America's 1st Choice. I had a home warranty before. If you maintain your appliances and everything, a warranty is good to have so you can also save some money. I haven’t used AFC's service that much. I used it when they changed the thermostat in my heating and I was pleased the first time I used the service.

Dave and Nick were both very helpful and knowledgeable about the home warranty we chose. They both had great customer service and I will definitely recommend ASC to my friends and family. What a great first experience with ASC.

I was very pleased when the sales person would be my personal contact. In this fast pace internet world it is nice to be able to contact a real person directly! He was very professional and answered all my questions. Not pushy at all!

We were looking for a Home Warranty Plan online trying to decide between plans. We liked that it was a local company. Then we spoke with an account manager who told us he would be dedicated to our account if we ever have questions or issues with a claim and our rate will not change.

This process was quite simple, really, and even pleasant. I had never purchased a home warranty program before, but all my questions were answered clearly and promptly, without any intimation that I was stupid for asking. (I especially appreciated that -- it's been a trying few weeks.)

The service plan that was offer was the Best I ever had. So far reasonable and helpful agents.. I appreciate the help and support and pray to be with this company for a long time, as long as the monthly rate/service fee doesn't change. Time is hard now and we need the help to afford to keep our homes up to par. Thanks.

Customer Service, Payment Plan and Options - A+. I am switching to AFC from the existing home warranty company from the purchase of our home. AFC customer service, workmanship guaranteed, and ability to use you own contractor is the best.

This is my first contact and I felt heard and respected as a potential customer. I signed up b/c of the expert advice and patience of the reps. I’m hoping never to have to call, but I f I do I feel confident that I’ll good quality service.

Spoke with Luke, who provided information about AHC and answered all my questions and concerns. David spoke with both my husband and me in the evening for about 40 minutes. He also answered all the questions about the contract and coverages without pressuring us to make a decision. This morning we decided to contract with AHC.

Dave was great. Explained everything. I hope we never need the policy but the Platinum is the way to go. If you need to snake a drain or replace an appliance in 3 years this plan will cover its cost. Plus the work is guaranteed for the life of the contract. How can you go wrong.

My account rep was exceptional. Extremely personable and warm, yet highly professional. Preston was able to answer all my questions and worked with me to customize the coverage we needed. We were especially pleased with the option to select our own technician and their service guarantee. While we have yet to contact them for service, if he is any indication of what we might expect, then we have confidence we have made a great choice with AFC. We would not hesitate to recommend this organization based upon value and product.

Mr. **'s customer service is exemplary. I called just to check how long my coverage still as I wasn't sure..so I can find me another company for home insurance. For 3 yrs. I only called twice...and the 2and one was denied. That's why I'm not happy. Talking with Mr. ** had change my mind about looking for another insurance. So I signed up again for another 3 yrs. He's very good on explaining everything to me. Thank you.

I just want to say what a wonderful conversation I had with the young man that helped me and his knowledge and professionalism on the home warranty aspect. We will be purchasing a home warranty for our flip house from your company.

Excellent Product Purchase Experience... Thanks Randy for answering all my questions and presenting the best possible product options for my needs! Sincerely appreciate your service and help! Best Regards Piyush.

I was blessed to have spoken with Mr Randy ** about the coverages your company offer. He was very polite & answered all my questions patiently & comprehensively. He had a great knowledge of relevant services I need for my home & he explained very well the services that would benefit me & those which are not beneficial for me. He also adjusted the payments so I could afford the plan I signed for. Mr ** is very knowledgeable & compassionate & I thank the good god for giving me a representative who is very helpful & trustworthy. Absolutely, Mr R ** is an asset to AFC company.

I had a great experience with both girls Veronica and Heather, so friendly, so knowledgeable, so very Helpful! Every time I called I gave them my info and they knew right away what I needed! Love it and I didn’t have explain everything time I called! I’m so happy and pleased with this company! Please if these girls have t has a raise I recommend they do! Thank you!

We have lived here about a year now. Wanted to get a home warranty plan. Nate was very nice and explained everything to us. Easy to set up our new plan! As we are just starting with America's First Choice I can't speak to the quality of the coverage yet. Thank you!

I spoke with Connor to obtain a Home warranty plan. He was extremely professional. Polite and informative about all options available, costs, transparencies, when you could claim cost of service fees. I would highly recommend him and this company to others. No gimmicks. Just fantastic service and quality products.

I've been shopping around for some protection on my appliances. I was a little hesitant at first but turned out to be an amazing experience. Randy my contract account manager was a true professional. His knowledge level, patience and ability to answer tough questions really impressed me. Not only did he show me why the plan he recommended to me was better than others, he was able to prove it. He definitely deserves referrals from me and showed me first hand the level of integrity and value AFC has as a company.

Account rep was friendly, caring and informative. It was a seamless process to cancel my former contract with another company and resign with AFC. Looking forward to a supportive, lasting relationship.

I always wanted to get a home warranty but kept putting it off. Today was the day that I was going to research. My mom had a plan on my home and there were a couple of instances that rubbed me the wrong way. After filling in basic info online, I got a call from Connor. He was very knowledgeable and answered all of my questions. We worked together to find a plan specific to my needs. I look forward to working with Connor and AFC.

Dave really gave me the impression that my business was valued, and that this is a company that wants to provide value to its customers. He explained in practical terms, and without ambiguity how the warranty would and wouldn't work, so that I knew exactly what I was paying for.

I had never heard of AFC until I had completed filling out a quote request from another Vendor and I called to ask a question. Don't know how it happened but your agent answered the phone & very politely & Professionally answered all my questions. He proceeded to explain your complete program at the same time explaining a comparison with other competitors which I ask about. It was then I realized that I was no speaking to whom I thought I had called. Mr. ** sold me & that's how I became knowledgeable of your company; AFC. I'm still wondering whether it was a "Scam" or not!!!, Time will tell.

We are pleased to be new customers, but might I suggest that with the three year plan you do receive an extra $25.00 from your new customer. It would be a good idea if you give a free first month service as an incentive. I do hope the service is as great as you mention. You did make a mistake on our contract. You omitted the clothes washer and it should be the clothes dryer as I have a contract with Maytag until 2021. I will be making the call to correct this right away. Thank you. I did speak to Luke.

Patrick and Dave were very helpful on what I was needing and not pushy on selling me a warranty. Looking forward to working with your Company on my repairs and needs on my home. Thank you.

We had a really positive experience with your customer service. Dave was very helpful. He took the time and answered all our questions. We signed up for 3 years. We would definitely recommend your company to our friends.

Everett, was very well knowledgeable with great customer service. I would highly recommend the service just due to the fact the customer service. I’m very excited to be apart of such a great coverage they have to offer.

Despite buying a 3-year contract for two separate houses, never missing a monthly fee, and performing all required yearly maintenance, AFC would not pay for the repairs required on my home air-conditioner unit. Their reasoning for refusing to pay was because the AC system was too old, despite it only being 10yrs, 3mo old. The initial manufacturer's warranty is 10 years, so I bought this home warranty to cover the system after that had lapsed. I am very dissatisfied, and wish I could receive a refund for the fees paid to this sham company.

The account manager was very informative about the services provided. I originally called to get a quote and because she was so detailed I decided that this was the right fit. Not to mention great customer service skills.

Patrick was quite professional & well informed. He was polite, patient & very respectful. I've dealt with numerous companies the past few months & working with Patrick was a breath of fresh air. I feel I can trust him & believe he's a man of his word. He's managerial material. I suggest you promote him before another company absconds with him. It was a pleasure doing business with him.

Working with a US company who doesn't outsource their services to a 3rd party company outside of the US was very important when switching from my previous home warranty company. Both the account manager Maureen and her manager Everett were patient with me, answered all of my questions, were informative and friendly. AFC is off to a great start with me.

Preston ** was actually a Blessing in Disguise today, after a Really Bad Customer Service call to our previous Home Protection, American Home Shield. Would HIGHLY RECOMMEND to our Neighbors and Friends!!

I was with American Home Shield (AHS) for a while and decided to switch companies after my rates with AHS went up. I shopped around and after reading reviews and stuff, settled AFC. They gave me a a good rate in terms of service request and annual fees. However, my very first request about cooktop service took about 3 months. I had to pay a technician from my own pocket to come and diagnose the problem after AFC initially denied the request saying it was not covered under warranty. However, after the technician diagnosed the issue to electrical problems; which was in fact covered under my warranty, I had to call AFC and submit a receipt.

You said my name right from the 1st time speaking it. That truly let me know you wanted my business.???

Patrick made shopping for a good policy covering what we needed very easy. He was knowledgeable of the services both his company and his competitors supplied. He was able to give me the best rate in order to cover and meet my family’s needs. Looking forward to working with him over the next couple of years.

Everett was very competent in his work. A real professional. It looks like you have a great product. I will look forward to seeing how easy it is when ever I have a problem. The proof is always in the pudding.

I received timely and professional service. AFC even provided advice about the importance of certain maintenances. As a first time homeowners I appreciate the wisdom and encouragement. I am very pleased with the service provided.

I needed a home warranty for a 2 family rental property. Conner was professional, listened to my concerns and comments. He explained the functions of their plans they offered and made suggestions for the best fit for my property. I expressed concerns over cost, due to being retired and on a fixed income. He was able to spread out my payments with a one-time down payment and nominal monthly payments and savings with a 3 year plan. All of my questions were answered. I feel very confident with the plan I purchased for my rental property.

Updated on 04/16/2020: AFC did not contact the plumber as they stated they would. They also did not contact me to inform me of their decision not to contact him. When I contacted my preferred plumber, he stated he hadn’t heard from AFC. I called AFC; they informed me they didn’t call him due to the stay-at-home order. I informed AFC the plumber and I understand the order, but the plumber wants to come fix our broken pipe anyway; if not, we would not have a usable bathroom. Had AFC contacted either the plumber or me, we would have told AFC we had already spoke and he his intention to fix the pipe because repairs are considered essential during the pandemic.

I was immediately called after getting a quote online. The person I spoke to not only offered me a discount, but was very helpful in answering my questions and informing me of all the benefits of their coverages.

Luke was very professional and kind. Explained thoroughly the different plans and the out of pocket expense. This present time in our lives kindness goes a long way and I appreciate him taking the get me set up with the plan that best fits me and my home. Thank you!

I found AFC after I fired American Home Shield and I've had them for two or three years now. The application process was easy. The most recent claim we had was for our dishwasher. It took a dump and I called AFC and told them about it. They said they would have somebody come fix it, but I live out in the sticks so they couldn't find anybody to come fix it. They sent me a check for the cost of a new one so I bought a new one and put it in. The whole process took three weeks or so. Everybody has been good and I like that I get my stuff fixed when it breaks.

The sales manager was very personable and efficient.

Conor was great. He was very knowledgeable about the service plans and double checked if he wasn’t 100% sure of the answer to a particular question. He followed up, which was great because currently life is hectic and in flux, but wasn’t pushy or overbearing. He definitely reassured me that I can expect a higher level of customer service than I previously had with a different company.

I chose AFC as I had read many positive reviews about the company. I was given a coupon code for $50 off a one-year plan, however, there was no place to enter that code in the sign up process. It would be great if that discount could be applied to my home warranty agreement to keep the price on which I received a quote.

Pleased to report that communication and flexibility were excellent during this experience. Was able to think, do research, ask questions, and make an informed decision. It's a bonus that my contact person will remain the same.

"Randy" was the agent I interacted with.. Very helpful selling me a bill of goods and then the opposite when I called him directly about my not receiving hardcopy contract.. I called on 3/21/20, and his message said he would return my call at HIS convenience.. Poor PR.

Well I just signed up today and I guess we’ll see how things go if he promised me that once I pay my service call they would fix the unit or pay to have it replaced so we will see about my air conditioning and my furnace in my hot water tank. I guess time will tell But the guy did do everything he could to help me out with the price and I appreciate that!! Thank you again!!

Generally Happy. The process was simple enough to get a replacement garbage disposal paid for but was kinda shocked that I had to go and buy it and install it myself. I have now requested a copy of my contract and account number 4 times since I renewed.

Still unresolved plumbing/toilet issue. The service was so bad I would give zero stars if I could. The issue is still unresolved. Nobody can tell me what’s covered. Stories change all the time. My manager told me it would be covered. And now the plumber was out this morning and he couldn’t get approval. I’m ready to cancel my service.

Overall very disappointed with the AFC and the handling of my service call. The appliance company they put me in contact with was difficult to contact and when I would request status updates, AFC would say they were waiting on a response from the technicians. So I would contact the technician and they reported that they had spoken with AFC multiple times that day regarding the results. So the entire time AFC and the technicians are assumedly hashing out the details, I’m stuck waiting with a broken dishwasher. It’s been over 1 week since I submitted the service order and I still have a broken dishwasher. And today is Friday so I imagine that they will not dispatch the technician to fix my dishwasher until next week. So I get to look forward to a weekend with no dishwasher. Overall I will not be renewing my membership with AFC due to the sloth-like speed of total case resolution. (Which my case is still not resolved).

Great salesman. Great relay of information and not pushy like a lot of other companies out there. Really happy with the customer service we recieved and are happy we decided to purchase a home warranty!

Layla was awesome, she explained everything we needed to know about the plan and told us there was a 3 year plan that we are very much interested in. She was very professional and patient with our questions.

After speaking with 3 other potential providers it was an easy decision to make. Courtesy and answers that made sense clinched it for me. The steps were thoroughly explained and the calm professional approach is appreciated.

We were able to communicate with our account manager via phone, text and email which made for a simple and fast transaction. We will also be saving over $200 annually compared to our previous home warranty company and will be getting more comprehensive coverage.

Happy with the coverage, customer service and the plan cost.

The people on the phone were professional and kind and explained things well. 5 stars there. I just thought since I haven't made any claims in all the time I've had you all, that things like yearly maintenance should be covered for the AC and hot water heater. Thank you.

There was a misunderstanding when I had an electrical issue. The first guy misinterpreted what I was saying. There was an issue with the refrigerator and the bulbs went out at the same time. I understand that bulbs aren't covered, but if they all go out at the same time, it seems like there might be a connection with the refrigerator. So the contractor came out and took a look at it and turned out to be there was something wrong with the motherboard. The first time, AFC sent an electrician who was not certified to fix the refrigerator. So they sent somebody else out and there was another gentleman who was able to take care of changing the motherboard.

I can't begin to express my thanks at having purchased your policy. More so, Nick **'s perseverance and customer service are exemplary. I look forward to the next three years... (and hope nothing in my home needs service!).

The AFC account managers were friendly, easy going, and knowledgeable talking through coverage options that best suit my needs. The whole experience made my first time home warranty purchase an easy choice!

Shop and compare! I wish I would have taken my own advice a year ago. Thankfully I am a smarter consumer today. AFC is head and shoulders above its nearest competitor! I was contacted by Kevin on a Sunday! Nobody does that! He was an absolute pleasure to deal with!! Very informed and informative, worked with me to get the plan and deals best for our property and us. There is NO DOUBT that I will recommend AFC to everyone I hear considering a home warranty. Thank you AFC and God bless!

They left us without hot water for NINE DAYS! After 3 days, they sent a plumber to deal with an electric hot water heater, even though I told them something had tripped the breaker TWICE. They could have sent the technician who actually was capable of fixing the problem instead, but they didn’t want to pay his travel fee. They did EVENTUALLY pay the travel fee FIVE DAYS LATER! In the meantime, they left a single mother, with an autistic child they knew needed a hot bath every night to sleep, without hot water! AFC Home Club is a scam! They sold me a policy they KNEW they couldn’t service, due to having NO in-network technicians in my town. They are not concerned with customers. They only care about their bottom line! I have asked to speak to a supervisor for the last 2 days. They haven’t bothered to call me.