AFC Home Warranty Reviews

Our AC went out. I had to call and go to different channels with different people to submit a claim with AFC Home Club. It did take a while which was frustrating. But finally, I got the gentleman that spoke up for us. He came out here and said they have issues with the Home Club. Sometimes they didn't wanna approve their job after they give him a quote. The technician was such a gentleman and told me that he didn't like affiliating with them, but since we got caught up, he did it for us. He came out within a week but it could have been sooner. It was the hottest days of the summer, but I felt bad for the gentleman. He worked with us even though Home Club was not cooperating with him either. He had to get two calls from two supervisors. It was crazy and it took a day just to get it approved.

AFC Home Club was fine. We only had a problem with the plumbing contractor. They had to come out five times before they got it right. But it's all situated now. We used to have a different warranty provider before. Then we ended up switching to AFC Home Club to see what they had to offer. I was without hot water and heat for a few days so I submitted a claim. Then AFC Home Club had to call out so I have to wait. Then I again had to wait for the contractor to call me. But I had to call back AFC Home Club to keep on complaining. They ended up trying another plumbing company. And because that happened over the weekend, I had to wait until Monday. But they didn't come Monday. They came Tuesday. I definitely didn't like that part.

A claim on my stove top appliance was denied. The reason given was that the appliance was very old and a previous claim was already paid on the appliance. However, the previous claim was for an entirely different issue. I was told that was their policy. No one told me of this policy when I was paying my premium.

Horrible service and poor coverage. My AC unit broke and the company agreed to pay portion for the repair with the condition that the unit will be cashed out. The life expectancy of my unit is not even due till next year. Most likely will be switching to another company.

When I purchased my home in Pennsylvania, I had another home warranty for the first year. But I was not happy with them, so I went online to research other companies and First Choice came up as the best. I had the option to pay three years in advance which saves me money. And, submitting a claim with them was easy although I had a little bit of problem with the last one. The water heater stopped working so the tenants in my house had no hot water. It took two days until AFC finally told me that I couldn't get anybody in the area to look at it. I ended up having to find my own technician who wouldn't deal with AFC, so I had to pay them upfront. It took a few months before I was reimbursed and the amount was only a third of what I had to pay for.

We were with American Home Shield and the vendors they were sending out were either trying to make it so it wasn't covered under the policy or was extremely costly and destructive. So we decided to try AFC Home Club. They have been getting good customer satisfaction ratings. However, we were not satisfied with them either. It's not easy to submit a claim with them. The only claim we've ever had to do was for our water heater that went bad. They basically told us that it wouldn't be covered without even submitting a claim.

We had a plumbing leak. Interior plumbing was covered according to the contract. After the plumber looked at it and made recommendations it turned out the pipe wasn't covered because of what it was made of?? We were given $100.00 towards the bill and ended up paying $40.00 less than the actual total because of the service fee. In my view plumbing is plumbing. It shouldn't make any difference in the type of material. Our home was build in the 70's. There could realistically be older materials that were used in the construction and subsequent upgrades that have been made since. A bit concerned about the level of service we'll get in the future. Hopefully we won't need it.

We did a research on the internet to find insurance for our appliances, and we chose AFC over everybody since they had a good price. They told me they'd be sending me a reference form every month. They never send it except when I request it. It was one of the benefits of other insurances that were offering reference.com to all the coupons, and they never send it to me as they declared.

I had home warranty before which was really good and I really liked it but they went out of business. I had to find another one and saw AFC Home Club from the internet. My first claim to them was two in one. I had a problem with my hot water heater and my well. I wasn't getting any water which was an emergency, so AFC Home Club said that I go ahead and find a plumber. I did and my plumber was good and did what he had to do. It cost me $1000 and he gave me two invoices.

I had a home warranty before but it did not work out well. However, the idea was good. It covers what insurance doesn't so I went with America’s First Choice Home Club. The people that I talked to were extremely helpful. They answered each question and were encouraging. We had issues with the hot water heater so I called them about it. The contractor called me the next day from the time I filed the claim. There was a sense of urgency because we didn't want it to explode and within the next day they were there.

I had pool issues, and the contractor is usually the one that tells me what is wrong and then they give me a written estimate. Bernice was the one I dealt with at AFC and when I emailed her a copy of the estimate, she said that it was the wrong way to do it. She was snippy about it and I have the email that she sent me back. The determination was made immediately because there were obvious things that needed to be fixed and were valid things within the contract. The permission was granted right away and I paid right away to my pool company. The problem I had was getting payment.

I would never use AFC Home Club again. When filing a claim, it took me forever to actually get a hold of anybody, and when I was trying to get called back about what was going on with the claim, it took four days. I had to call again and again. My AC was out, the temperature is 100 plus degrees, and I have a newborn baby. It has been really difficult, but they didn't want to cover my AC. At first, they said I didn't have the preventative maintenance done. I then showed that I've already sent it to them and they wound up having to call the guy who had done the work. It sounded like they were trying to get out of paying it. It took two weeks for them to finally cover it, but it was not a very enjoyable experience for me. Also, there wasn't anybody they sent out. I had to provide a technician service myself and it was a matter of waiting for their okay.

I had AHS for one year. It came with the house when I bought it, and they were terrible. Every time they would come out, I end up paying for everything, and I didn’t see the point in that. The techs they sent out did not fix what was broken too, so I had to have another tech come out and do the fixing. It was a mess, so I called AFC Home Club and stayed with them for a year. It was easy to submit claims. However, I was not told that my appliances have a depreciation. That was one reason I cancelled.

I had some problems with my ice maker, and I didn’t know that it wasn't on the list. It may be ignorance on my part, but one of the things that AFC Home Club should do is tell people about what they cover and explain further. If the customer doesn't have any questions, they should ask for them, because maybe it's a new person who has never had any warranty before. To me, that saves them animosity later. I called three times and they said, "We don't cover that.” They could have told me that upfront. I also didn't know that the coverage doesn't carry over from year to year. When I file a claim, I call in and tell them what it is, and they tell me that it takes about 24 to 48 hours before I hear from a technician. It’s fair and good that they tell me that, so I won't be wishing somebody would have called me. The people that come out are very nice. Overall, their work has been very good.

Getting a home warranty seemed to be a good idea and AFC Home Club have a better program among other companies. One of my claims with them wasn't very good. My heating system on the bottom floor of my house went on the blink last year. So I called them up, but they won't come out here until I have an inspector to certify it. I told them that it doesn't do me any good to have an inspector out here and pay twice for the same thing, so now, they're denying it. But for my other claim, it took less than a week for a technician to get in contact with me and the quality of their work was good.

AFC Home Club was the only one who would service my area for whatever need that I had. It was easy submitting a claim with them and within hours, the technician got in contact with me, which was quick. Then I had my property manager dealt with them once they came out per policy for a rental property. I thought it was going to be a very bad experience based on the reviews that I found on the internet but I haven't found that to be true.

I liked the extent of the coverage of AFC at no additional cost. I have two properties and they gave me a good price on both properties. They're at least willing to negotiate the price as far as the coverage is concerned. My primary residence is a typical single family dwelling with air conditioning, heating and dishwasher and all are covered. My rental property on the other hand is much the same thing except that it has a septic tank, which was also covered and with no additional cost. I appreciate that, especially as there's usually an additional cost involved with septic tank coverage. The only negative that I have is that they seem to get confused between my two properties. I issued a claim for my rental property and they confused it with my primary residence. As a result, there was an additional three or four-day delay in servicing the problem. And that was the second time that it happened.

AFC Home Club had reasonable rates. I've got no problems submitting claims, but they take a long time to send me the check and even more time to get the claim processed. I had to call them back because it has been four weeks and I haven't heard from them. They should improve their process on keeping you up to date on what's going on with your claim. But, the technician that came out has been fine.

I was a former member of AHS, but their price went up. So when my contract with them went out, I looked for somebody else and selected AFC Home Club. They took care of what I needed and covered what I needed to cover. I've had some problems submitting a claim but we weathered the storm. Part of the problem is that it takes three days for a contractor to get in touch with us. Last time, I called AFC to put in the work order and got permission from them to contact a contractor I had previously used. Once he completed the work, I got a copy of the bill and faxed it to customer service. They reimbursed me the amount of his work minus the $60 for the service fee. That worked better for me because I got somebody right out there and it was no guesswork. Additionally, they once sent me a card to go to a restaurant and get a free meal. I like that feature 'cause that helps pay for my annual fee. All in all, everything is good.

When we bought our home, we were looking for a home warranty. The customer service rep at AFC Home Club was very helpful and he was the reason why I chose the company. Claim submission was easy but it was a little difficult to get this claim finally done. It seems like it took a month. When I finally got them everything they needed, I was supposed to get a check in the mail. I waited several more months and when I called AFC, they submitted the payments. So somehow they didn't get it executed and I had to call and remind them.

AFC covers a lot of the things that are present in the house and they have a nice setup. Their pricing is readily available and I have the information that I needed to make an informed decision. Although there's one time when they dropped the ball a little bit. I filed a claim and the technician called me within a couple of days. He came out, did the initial look-over and I paid him. But a couple of weeks went by, I didn't hear from him or AFC. A couple more weeks went by, I called him and he said that he had already talked to AFC and that everything was closed out, but I still didn't have an answer on my end of what was supposed to happen. But once I called AFC, they did some research, got back with me, and got the situation straightened out. So that was more of a lack of communication or follow-up.

I was doing online search for home warranties. America's 1st Choice Home Club has really good advertising, less headaches, and compared to other companies, I thought it was the best choice because we had other companies previously. I wanted to try America's 1st Choice Home Club because it listed a lot of the positive stuff what they're gonna do or offer. When I signed up, the experience with the gentleman I spoke was easy and good, but unfortunately, it's a horrible nightmare experience I ever had with AFC. My first time we had a claim and every time we have one, it is back and forth. It's never resolved.

I'm not very pleased with America's 1st Choice Home Club. I had my first claim for a washer and dryer, and they couldn't find anybody to do the work. They asked me to find somebody and I did. I turned in the bill to them for $210 and I got a check for $150. I'm paying them for someone to come out and fix my appliances when it's needed, but that didn't happen. I don't have a problem finding somebody to do the work locally, but they should be doing that themselves. And if I do it, then I want to get reimbursed full amount. I'm just going to cancel this when the time comes.

Appreciate the factual conversation with Joe **. I could hear the salesmanship, but not a hard sale. I appreciate his approach. I'd spoken with 4 other companies ranked the same or higher. The only reason I chose this company was due to the conversation with him.

It was an extremely bad experience with AFC Home Club. They contacted me, and their sales pitch was very fraudulent. They promised the moon then didn't deliver. Their technicians are outsources. They probably called Yellow Pages and tried to get somebody from there to send to their membership. Technicians are no problem. The problem is with the company. They don't pay their bills and they give the runaround on claims. It takes forever to get any answers. There are all kinds of equations of maintenance too. They wasted so much time, and I will never renew my membership with them.

The way AFC advertised made you believe that they were a good company. But we've had an issue and it took forever to get it resolved, which is not why you get a warranty company. We still have them but we're not super happy with them. To submit a claim, it's fine, but for them to get back with you and actually get it done, it takes forever. Our dishwasher broke July 11th, and it was middle September before everything got worked out. And, I shouldn't have to always call. They say, "Oh, we'll get back with you." But they never do. I always have to make the initial call again.

AFC Home Club said I could have my own repair people. The first claim I had for an air conditioner that wasn't running was ridiculous. I called and said at that time that I would look for somebody and they could look for somebody to see who could get out here the quickest. I didn’t hear anything for two days so I called back in and that’s when I found out they said I needed to provide preventative maintenance before they would do anything. So I sent that documentation, and then once again waited for either them to send somebody or me to get somebody. But the bottom line is I already got a contractor and AFC Home Club didn't know about that. After the air conditioner was fixed, AFC Home Club said somebody was coming to fix it. That took a week altogether.

I have double air conditioners and double water heaters in the house and with AFC Home Club's warranty, I was able to cover all of them. It's easy to submit a claim. I emailed one to AFC Home Club but they did not get it initially. But when I re-emailed it and talked to them, it got paid. And then, when I called ahead of time and let them know I had a claim, they told me who to call in the area, which was very helpful because I didn't know anybody there. All I had to then was send contractors my information about the type of warranty AFC covered me on. Once the technician did the work and gave me a receipt, I just emailed it all to AFC and that was it.

I had two claims with AFC Home Club and it's been good. There was a little problem initially. I submitted a claim and nobody saw the email. I thought it was in the process, and had to wait for almost a month, before calling them. It looked like nobody checked the email, so I followed up and they found my claim, then processed it promptly. There was no issue in processing the claim, but it's better if somebody can take care of the email so they don't have a one-month delay. Other than that, they have good customer service. I'm with AFC for another two years, and I'll keep them. Additionally, I use my own technician most of the time to repair the pool, and that flexibility is good because I don't have to wait for their technician to come.

Submitting a claim to AFC seems easy, but they never approve anything. I tried to file a claim and they said that physical damage isn't covered. I got a licensed plumber to look at it and I had to replace the whole thing. They finally paid me $95 and I have to pay all the $300. They spend weeks trying to get someone out to look at it, but they charge too much then never find the right contractor. They also said the cheaper contractor doesn’t deal with them so no one wants to come out. But they seemed very nice and friendly when I call. That’s the way they're set up to reimburse. As a consumer, I will never know what's covered and what's not.

When I filed a claim to AFC Home Club, they had a technician come out the next day. It was pretty fast and simple. The technician came and said that the appliance was for replacement as it's not worth getting it fixed. When I sent the receipt to them, I was supposed to receive a check, however, they only sent me one for the washer and they forgot about the dryer. That was a little pain so I have to call back and keep emailing my relation manager. But then she made a point that I get my full refund back, so that was great. I like it a lot and I'm happy with the service.

The original reviews I read about AFC were good but then after having problems with them and finding other reviews, I regretted my choice. The first four calls I made for repairs, they kept saying they didn't cover it. Two claims ended up getting repaired and I didn’t even file one ‘cause they said they probably didn’t cover that. We’ve had other warranty companies that we’ve never had an issue with. There are things they apparently don’t cover, even though when I look online it says “all interior wiring.” I call about outlets that aren’t working and they said they don’t cover it and that they only cover the power source, which would be the box outside. Nobody can give me an explanation as to what interior wiring means. I’m welcome to have somebody come out and pay the service call and then they can determine if they cover it. But I’m not gonna do that and then have to pay an additional charge for something else.

I've always had a home warranty, but I never liked American Home Shield. I fired them and terminated their service years ago. AFC is certified and approved, and they're endorsed by the Better Business Bureau. They've been very professional, courteous and fast each time I submit a claim. They explain everything very well. A technician comes in within a couple of days and depending on my schedule, but they’re normally readily available within 24 to 48 hours. They’re very patient.

The warranty is okay, but the problem is that the response time is so slow and we had a couple of times thinking about canceling. When I make a call, the technician will come over, do the diagnosis and then come back and will make a check and come back again to fix the problem. Every time we call to make a schedule, they're not available immediately. The last time, it took us two weeks and the problem was not resolved, so we had to hire a local plumber and then send the receipt. So now from the last two times, we had to try the local people to do the repair and it's faster and cheaper that way.

I’ve had coverage with AFC on rental houses since 2012. Over the years, AFC has grown and there have been some growing pains. They are implementing technology to improve their process, but getting the call center reps to input their notes is still a challenge. One big improvement is that a manager is following up to make sure service goes smoothly. If they use this feedback in training, it will be a powerful competitive advantage. The biggest challenges in a construction environment are clear communication and scheduling between all the subs. A home repair service call is similar, in that there are a lot of steps between taking the call and the final payment. I am excited to see management involved in feedback and training to be sure the service loop is completed.

I went with AFC Home Club because of the price options that they gave me to declare a contractor. I've had a few claims with them and submitting them has been easy. My second claim worked out well for my pool. It took two days for a technician to contact me since they had a computer issue. It could have been faster but it was fine. Once the technician came, he fixed it within 30 minutes, and his work was very good. But there was one claim which left me hanging for a large bill because it wound up going out unexpectedly two months after I got the warranty, but I'm not upset because I understand there were waiting periods stated in the contract.

We bought the house and the realtor told us about America's 1st Choice. What's good about it is we can go with any service person. It doesn't have to be the ones they send and that was inviting. But unfortunately we had a lot of bad experience. We bought the house and before we moved we changed the floors. Two out of our eight toilets were leaking. When I called the service man, he came and called them and America's 1st choice said they're not covering it because they're part of remodeling. And the guy got his $60 and said he'll come back but he never came back and was only after my $60. The second experience was my cook top had some problems and the serviceman came and America's 1st Choice said the cook top was old and that I have to pay it myself to have it fixed. So we paid out of pocket to have it fixed.

We ended up cancelling our contract with AFC Home Club because when our hot water heater went out, they only gave us $180 for an $800 water heater. Then I had a washing machine issue as well and it took them eight weeks to give the money. I only got $250 and it was a $1,000 machine. They did that to our dishwasher too. I gave them three strikes and they were out. I paid too much money in a year for a home warranty like that. If I'm going to have to come up with that much cash, I'll just save the cash and not pay somebody.

I had a problem with my freezer making a noise. An appliance repair guy that AFC selected came out and he sent the diagnostics to them. All they seemed to read was that it was an icemaker problem, and then that’s when they told me icemakers aren’t covered, which seemed odd to me because it's part of the refrigerator. That was in July and still to this day they have not fixed my freezer. I called again this past Friday, and I said, “Could you please read through that because there are some other issues besides the ice maker and this has already been determined.” Now, because my freezer still is not repaired, my floor’s running to buckle in my kitchen.

AFC had coverage for a well pump that the other providers didn't have. Also, submitting a claim with them was pretty easy and my direct interaction with the technician was good. We did okay with AFC. It wasn't as bad as I thought it was going to be.

You were prompt in delivery of the disposal, however I needed to hire a plumber to come in and put the disposal in. Correct me if I'm wrong, but I was expecting a little more assistance. I thought you handled the installation. Works great now though.

I was under the impression that when the guy sold AFC Home Club to us, he sold it real good, but it didn’t work out that way. I submitted a claim for the washer and AFC Home Club said it wasn’t fixable. It was an old one which was about three years. They also said it was a pre-existing condition and they don't cover that. We had it fixed before and once you fix it, it's done, so it's not a pre-existing one. The bearings were out as well and that’s just the wear and tear part period. They only gave me $200 for the washer and it was $1,000 when we bought it. I had to go to supervisors just to get that amount and they were doing that out of the kindness of their heart. So basically we got nothing and I wasn’t too thrilled with that. When we had American Home Shield, they didn’t care how old it was and they’ll replace the appliance with a new one.

AFC had good discounts for a long-term commitment so I went with them. It turns out, they’re not easy to work with. Filing claims has been very difficult. I’ve had to call repeatedly to get things done. I have not been happy. I’ve threatened to cancel them quite a few times because it has been very difficult to get things followed up on. I’ve had to call the manager to get any claim done and to get it done right. I shouldn’t have to do that. My vendors also tell me that they haven’t followed up with them when they were trying to give them an update on a claim. So it’s not just me but it’s also with authorization.

We had dealt with one or two companies that were just totally awful. But AFC has done nothing but a good job since we've been with them. Some of the parameters that meeting the money part of it, what they cover and don't, is a fine line on some things. It took us a while to get it all in our brains like it should be. But they had just done a wonderful job.

AFC Home Club hasn't been good. I've requested service three times and been refused three times. I made a request for our pool and we paid extra for pool maintenance only to find out that they changed laws in California where it has to be a two-stage deal when replacing a motor pump which turns out to be quite expensive. There's a limitation on what AFC was going to pay which added up to not even half of what it was going to cost me. They can't replace the motor with anything less, so it was refused and I can't get what I have in there now. We were willing to pay 500 bucks and so it went to the paperwork and it stated that they will only pay $500 for it.

I was checking the list of all the home warranties and their rates online. I didn't wanna call every month to change the insurance, and I wanted one that I could pay one-time and won't have to pay when having a problem. I found AFC Home Club and it's much cheaper than the other one that I had before. Their claims reps are also nice.

We have 2 policies with you. One is for our primary residence and one is for our rental property. When I was sold the policy by Wesley**he touted your customer service and how you were fast to respond, etc. We have had two issues with our ac unit and every time we called it took 72 hours for someone to call us back and even get an appointment. Then my wife called AFC. AFC said it was not covered for one reason or another because we didn't have a service plan. I am a forward deployed Soldier to Afghanistan and you all have failed to live up to your responsibilities. I will be returning state side in approximately 1 month and I will be filling a grievance with the Better Business Bureau. We should have stayed with American Home Shield. I have never been so disappointed in a service. You should be ashamed of how you have treated a military spouse.

I didn’t have that many options, and AFC had the best price and seemed to have the best coverage. Submitting a claim is easy but getting a claim covered has been hard. They’ve found a loophole in everything I’ve submitted. I’ve had arguments with them and they keep telling me that I’m wrong. The wording on their contract is very subjective, and everything I’m submitting seems to be falling under the exclusions. This past week my pool guy sent an estimate for something and I forwarded it to AFC's rep who said it's excluded. I forwarded it back to the pool guy and he said he was not giving me a new pool pump. Everything that I say, they found something to say that it wasn’t covered that it didn’t matter how I worded it. Then I couldn’t submit a new claim because the rep said they had already submitted it.

We have been very happy with AFC Home Club. Their customer service was very good. It was very easy to get information and file claims. Their reps are also very nice and very accommodating. Some of the technicians were very good while some weren't, but I am very satisfied with AFC Home Club at this point.

I found AFC Home Club when it popped up in Google, and I just decided to go with it. So far, so good. There are no complaints from the tenant yet.

I chose AFC Home Club because they were less expensive and I like the idea they were going to send out a technician for particular products. They couldn't send out a technician for our microwave but they gave me a check and I was able to cover most of the expense for my new microwave. However, they said our refrigerator's ice maker wasn't covered. I didn't know that they have each specific part under warranty. But that's the way they are and it works better when I understand that they're particular about what they're going to do for me, and to not just assume.

Submitting a claim with AFC Home Club was a painful experience. When the technician was on site and had to call AFC for authorization and payment, the reps who answered were very rude and belittling to him and to me as well. AFC Home Club needs to invest in better customer relations personnel as the ones they have now are atrocious. I will be cancelling my services with them as soon as I can.

America's 1st Choice Home Club showed good when I needed somebody to come. Their technician got in contact with me fast and they came. Also, it's not difficult to submit a claim with them. I used them twice and the first one was easy. In that claim, I paid $60 and they took care of everything. They're very picky though, when I called them. As for the second claim, they gave me a hard time. I had to pay a $100 extra because according to them, the appliance is becoming too old. I didn’t like that. They should cover the whole thing.

My experience has not been very good. Most that I need covered, AFC Home Club doesn't cover. I thought that a lot more was covered, and I pretty much had to find out on my own. I've got a window that won't open and they won't cover it. We also had an issue with a toilet. They replaced the pack last spring but they wouldn't pay for the pack that needed the plans to install it correctly 'cause it was installed incorrectly by the prior owners. I'm very disappointed and will not renew. It's not worth the money.

I looked AFC Home Club up on the internet and bought a policy for my grandchildren since they were living in my house. I submit my claims over the phone. However, they had trouble with the hot water heater. It was still under warranty, but I had a hard time getting its parts. They had done a claim on something else and it was such a hassle that we decided not to do it again. Though they were not rude, they didn't seem to be very responsive.

I was looking online for better deals and found AFC Home Club. For me, they are the best service around. I have used them once and submitting the claim was very easy. I called them and the girl that I spoke to was very helpful. Then the technician who came to my house was very nice. I'm very satisfied with their service.

AFC Home Club was able to cover all the things that I wanted to get covered in my home. I’ve only had one claim and so far, the service provided was done appropriately and hopefully, that would carry on as long as the contract holds out for any other service that I’ll have in the future. When I submitted my claim, they were right back with me within a day. They called to let me know who the servicing person was and that person scheduled the service date, performed the service and I paid them my co-pay afterwards. They also made a follow-up after the service was done to make sure that it was done properly. Overall, it went smoothly and I was happy with my experience. I would definitely recommend them to someone who needed any work done.

America's 1st Choice Home Club did not tell us that the value of the appliance depreciates over the years and if the appliance is over 10 years, it's not worth very much. It does not even pay me to have their service. They were not upfront with us about this and that's very poor business. I would not recommend them to anyone. It's a bad experience. We're going back to American Home Shield who is much better.

Joe was professional and patient. Thoroughly explained coverage which so much more universal than on another one of our homes.We will probably switch to AFC. The best experience I have had with a sale in a long, long time. Thank you!

I chose AFC because they had the best feedback and the better star rating. When I submitted my first claim, it took more than four weeks for them to go ahead and process it. They were supposed to pay me about $700 but sent me a check of only $100. I had to contact them and do the claim again with the claims department so that extended the time. But their team members were very friendly and apologetic. They realized that there was a mistake and they sent a second check that had the correct amount on it. I'm hoping that won't happen again the next time I submit a claim. The tech they sent was really agreeable and we worked out the claim with the replacement. It was definitely a positive experience even when we decided we didn't need a replacement. I would definitely recommend AFC. I'm very satisfied with my interactions with them.

When I purchased my home back in 2012 it came with a one year home warranty. The company I was with provided excellent customer service and covered just about everything in my home. However in 2015 a decision was made to merge with another company and hold times went from less than 5 minutes to more than 2 hours in some cases. As a result I started searching for a new home warranty company. I decided to go with America's 1st Choice Home Club because even though they did not have the highest rating they actually took the time to address every negative claim that was listed on the review website.

I have now had kitchen sink/plumbing issues repaired three times in one year. First contractor left out washers during a pipe replacement and snake and resulted in a second contractor visit. Third visit was for a garbage disposal unit replacement. Each request resulted in me waiting at least two weeks to get someone out due to no follow up to confirm contact between repairman and customer. In addition, I was required to pay the installation fee of $145.00 on the disposal unit replacement. This is not good service for a policy I pay over $400 annually for.

AFC is the worst company in the whole world. I would never, ever recommend them. Everything has depreciation which is absolutely ridiculous. They also send over people who are incompetent of repairing anything. At the very end, they sent me a check when I was having dryer issues but it's like pulling teeth from them. When I'm trying to get services, it's always the same thing. I call it in, tell them I need somebody, then they call me and say they'll call me back. Then they call back and tell me that everybody doesn't answer the phone. I find it very hard to believe that reputable businesses do not answer the phone. I thought I had done my research on them but obviously, I didn't do well enough, or their advertisement is falsified on the internet.

We researched America’s First Choice Home Club on the internet when we bought the house last year. I liked the way we discussed the plan and how everything worked out. It was an excellent experience when I submitted a claim over the phone. Their rep was excellent as well. We’ve used their contractor for our heating and air conditioning since 2004, so we have a good rapport with them. We’re going to end of the month re-sign up with them. Overall, my experience was very good.

I've had a few experiences with America's 1st Choice Home Club and I've not been very happy with them. One of the times, I had a freezer that was not working and they took a long time finding a contractor in the area. When they did, he's like, "Oh, it needs to be replaced." So he called them and they wanted a second opinion because they don't think it needs to be replaced. They're looking for any way not to have to pay for the claim.

My experience with AFC has not been good. I filed one claim because we had a part that went out in the plumbing. I had to call back two months later and tell them that I still haven’t received my check because they had sent a letter saying that we should have been getting our check. That’s how pitiful it was. I told the lady, “If I don’t get the check in a week, I’ll just be canceling.” I’d still probably end up canceling. I shouldn’t have to do their job when I’m paying for the platinum package. I'm not satisfied and I wouldn't recommend them.

I PAID FOR THE COVERAGE IN May 2016 and was told that I would not have any coverage for 30 days. In August my AC unit went out. I had to pay the whole bill of 458. They told me they would send the money back to me if I took out a maintenance agreement which I did. They refused to send it back and said I had not had prior maintenance on it which no one had told me. Don't use them.

I picked AFC because they cover Freon on an AC system. Mine was made the last year that systems used Freon. So it’s the newest Freon-using system there is. And they told me last time that they will no longer cover any repairs on it because it’s too old. I also had my hot water heater fill out. I called and told them it was original in the house. They let me spend the $60 to have someone come out here and look at it, and all they told me was, “No. It’s too old. We won’t cover it.”

I found AFC Home Club online when I was looking for a warranty in purchasing a new house, then I emailed them and asked if they provide warranties for new homes and they said they do. When we purchased the house, we made the agreement that the seller would pay for the policy. They paid two-thirds of the price of the policy and we paid one-third to get three years. Submitting a claim is not difficult, but getting paid for the claim is very frustrating. I explained to them that I was an insurance adjuster for many years and we would not do a policy without having the money, and that’s exactly their process, too. People don’t get their policy until they get the premium. But when a claim is filed, people pay for it then they are reimbursed, but they said it takes up to eight weeks to issue a check. I said, “That doesn’t sound right. Today’s electronic deal is you can just approve it, print the check, then throw it in the mail.

AFC Home Club had the best program on paper so I chose them. However, my experience with them has been less than ideal. There was always a problem. When my dishwasher needed to be repaired and they made a wrong diagnosis, they wouldn't repair it because it was 10 years old. They said it was beyond its life expectancy. But when I had a real repairman come by, it was an easy fix. There was also the claim regarding my Sub-Zero refrigerator. Again the technicians made the wrong diagnosis. I had to get someone who was experienced with that brand who fixed it right away. The technicians they sent were lousy. They were probably handymen and not real appliance technicians. They seemed that way or as a secondary company that wasn't familiar with the brand even though they were given the name of the brand on for the service quote.

I was changing from my old home warranty to a new one and AFC Home Club's price was better at the time for what I needed. I went over with them on some details on my inground pool which as turned green. When I called, at first they said my part’s gonna be $380 and I told them that’s not right as I had already paid $60 and all the labor should be covered. I called on a Thursday and they didn’t call me back until Tuesday. It was over the Labor Day weekend and Monday was also a holiday.

I purchased a house that already had AFC Home Club and the owner transferred the warranty to me. I usually submit my claims over the phone, and the claims reps have been very pleasant, and they answer my questions. When I purchased this home, the AC did not work at all and the previous owner suggested that I reach out to AFC who then told me that they had been sending people to examine it and they had done so much patch work on it. I got another opinion from an AC guy that my family uses and trusts, and he said that they had done such patch work on it that it wasn't repairable anymore, and it should have been replaced long before. So, I purchased a whole new system and the only thing AFC gave me was $500 for a $7,000 system. That's the last thing I needed after buying a home. Also, they said I would get the check within four to six weeks, but it took them over eight weeks.

I could pick my own service techs with AFC. However, my claim submission didn't go as well as I hoped it would. They had stipulations with the AC unit. There was a hidden clause that said I had to show that I had it serviced or had the underneath cleaned prior to being on warranty, but then not everybody, like me, does routine AC work. So when it came to my claim, they said the item is covered but because the system is so old, they had to prorate it. They only gave me back partial money for the repair, even though the repair wasn’t based on the age of the system - it was because it was super hot outside, we had a heat wave and the AC overheated. It was frustrating.

AFC Home Club was the cheapest that I can find for the coverage that I wanted. The technicians were good. However, it was a little difficult because I wasn't aware of some of the stipulations in my contract. I just wished that they had explained further in detail when I first got the policy. I could have been prepared when my AC went out and have known what would have been covered and what was not. It wasn't explained beforehand, it was explained when I had the problem. But other than that, it was fine.

Submitting a claim with AFC Home Club was fine but getting them to actually do the work was the hard part. When my AC went down they tried to tell me that it's not covered because it's too old. But I told them I've been with them for three years and I've never submitted any claim on my AC. So they came back and said they'll cover it. However, they only gave me $200 to replace it and they didn't pay for the installation. They don't cover new installs which is crazy. I've never heard of that before in my life. I was with another company and they paid for everything but this company doesn't. So I’m pretty sure I won’t be back with them once my contract is up.

I'm not very happy about my claims experience with America's 1st Choice Home Club. We have a pool and the motor went off and they would not replace it. They fixed it but we had to pay for it. So having the home warranty from them didn't work. I also have another home that is covered by them and they didn't want to do the air conditioning. I was not very happy with that. They should honor all the warranties. I signed up for three years but as soon as I'm done with the three years, I'm moving.

So far so good with America's 1st Choice Home Club. They are very reasonable when they come to your home and find something that technically isn't covered. Often they will still fix it because you are paying the service fee anyway. I appreciate that. Very prompt as well. I don't think the restaurant gift cards are really a perk but that is mostly because I don't like the restaurants that are included.

We weren't able to get technicians to come out in a lot of the appliance issues that we have. In one case, we've had to purchase a washing machine and we were told that we would be reimbursed but we never were. We had a problem with our refrigerator and the technician said it needed a main computer and another computer part. However, we couldn't get in touch with him after a week. I had no refrigerator at all, so all our food went bad. America's 1st Choice got another technician to come in and said that the main computer board had gone bad and that I also needed a new ice maker. The board was covered but not the new ice maker. That was an issue because that was a $200 that we had to pay. Our biggest issue is not making sure that everything that we thought was covered is actually covered.

AFC Home Club is a little cheaper but I wasn't given at the beginning all the information that I needed to make a claim so when I submitted a claim over the phone, my first experience with the claims representative was messed up. They were saying one thing and it was another thing. So it was confusing. I was told two different things about the technicians. When I first started, they were saying that I could use my own technicians but now it's conflicting. They should make sure that everybody understands what's going on, or what's in the contract.

I submitted a claim with America's 1st Choice to have an air conditioner looked at. They said it hadn't been serviced in a year, so they refused to do that and I got another insurance company to take care of it. Then, I submitted another claim for the dryer and I'm very dissatisfied that I'm now looking for another company. The girls in claims were very nice. I have no issue with them. However, I've called my agent over a hundred times and he hasn't called me back as of yet, and the claim was submitted in June. The whole thing was terrible. I had to keep calling to get someone to come out. The service technicians kept ordering unnecessary parts, and it took over 60 days to get a dryer fixed. It was a mess, I hated it.

AFC Home Club's claim process is pretty self-explanatory. However, there are some hidden things that I didn't know. For example, on the pool they'll cover up to $500 a year only. And once I hit the $500, I'm done for the year. I also went to call for service on my air conditioner but before I could do that I had to prove that I've had my air conditioner serviced, which kind of makes no sense, because I didn't know that. So therefore I had my air conditioner serviced with another company and I was gonna have to call AFC Home Club. Their customers need to be made more aware of how the process will go, what's covered, how much covered. These are the things that AFC Home Club should let us know from the beginning.

I did a Google search for home warranties and saw that AFC Home Club is highly rated. Our first claim was a little rocky on the part of the contractor, but once I brought that to their attention, they kept a closer eye on it and made sure everything was squared away. AFC's claims representative was wonderful. I called on a Friday for a closed dryer malfunction.

I bought a home and my realtor suggested I get a home warranty. AFC handled my phone call better so I chose them. However, the fine print didn't cover my air conditioner and I thought it did. I wouldn't have gotten a home warranty if I didn't think my air conditioner was gonna get covered. It's a contract but it's a little deceptive.

I have another company and I thought I would be in a good deal with them. But once I did a top five home warranty or reviews from customers, AFC met my standards with what I want in customer service and amount of protection. More important was the price range so I chose them. I call up and submit a claim depending on the time of the day. They get me a technician and reach out to me from there. I've been with them almost half a year now, did four claims and had the situation resolved within 72 hours. They let me pick the technician because he's done work for me in the past. I couldn't find a technician in our area to work on my refrigerator and I recommended him. It's been overall a great experience.

I called America's 1st Choice to submit a claim for my dishwasher. They told me I had to make a payment, which I did and the person came out. He said that he couldn't fix the dishwasher, so I had to replace it and they reimbursed me for the replacement cost. My experience was okay. I got the appliance replaced, and I did not have any problems with the technician. In fact, AFC has been sending very professional technicians to our home.

I did research on a lot of home warranty companies and AFC proved to be the best in all categories (price, coverage and customer service). They gave me the best option for what I was looking for and helped me right away. I would recommend this company to my friends and family.

I'm disappointed with AFC Home Club's level of service and responsiveness. I'm deciding whether I should go back to American Home Shield because it doesn't seem like AFC has the appropriate mix of vendors. When I call and log a claim, it takes longer than it used to take when I was with American Home Shield. A few times AFC Home Club told me that they don’t have any vendors in our area to service a particular claim. So I haven’t been happy with it.

The service was scheduled quickly. The technician arrived on time. The repair was done to my satisfaction. Thank you very much.

I don't like AFC Home Club at all. I want it cancelled but I can't figure out how. We just had two issues with things in our home and AFC refused to do anything to help us in any way. For the first one, the claims representative said that the appliance has been winterized so they wouldn't help us. The other was a clothes dryer, which they said was too old to be repaired or replaced, so we'd have to get it ourselves. We'd never had any claim worked on and we're paying monthly because we signed a three-year contract with them. We're only in the first year and I cannot figure out how to break the contract without having to pay them for two more years on the contract. We will not recommend this company.

This is my first service call. It is related to a leaking problem in my toilet. It took less than 48 hours to get the work done. I am very satisfied with the customer service and work completed. Thank you for the quick service.

Their customer service, in my opinion, is a highlight of my experience. It is AWESOME! They are always so helpful and so willing to help! And their help is relevant to my needs. The coverage is about the same as all the others. It nothing over the top, and nothing super minimal, it is just enough to meet my needs. In this case, you get what you paid for (in a good way). It is pricey, however the quality, durability and resistance I could not ask for more! They are very easy to reach. Whether it be with a phone call or a visit to my nearest location. And they are kind and hire great people to work for them

The service is amazing! I can't deny the fact that they are very responsive and is willing to help me doing the whole process. In fact they call me to follow up what other needs I want. I would love to recommend this company because it gives me satisfaction and guarantee for the coverage they given to me. I am a happy customer with them. I would love to recommend this company because the value of their homes is pretty reasonable and is worth it. The money you paid for it you won't regret for the services and helpful employees they had. I would love to recommend this company because their homes are all accessible to malls, shops, or even restaurants. So everything is excellent and for me, no company can beat that.

They were wonderful. They were caring, helpful, kind, and they answered all my questions without hesitation or rudeness. If I had any concerns they helped me through it and I would definitely recommend them and this product to anyone out there. The coverage is great. I get monthly bills and if I ever have to miss a payment they work with me to make sure I can keep it. I have had this product for three years and I'm still using it. The value is great and you get coverage on everything. And anytime you want to change anything it is so easy. The company is very great. Everything is how it is supposed to. I really like this. The accessibility is great.

The customer service left me impressed with the company. I would recommend because the customer service was great. They were understanding and patient. Although the coverage was not the best, I was satisfied enough. It is a good company (I sense they are moving in a new direction) and I was happy with the value of what I paid for. The accessibility and the customer service is the best thing about this service.

Almost 45 days ago I bought my homeowner warranty from (AFC) AMERICA'S FIRST CHOICE HOME CLUB for my house that I bought it two months ago. Six days ago, I called them to file a claim for my AC unit that placed on the roof, but they said to sending any technician I had to provide my annual maintenance invoice, but I just bought this home two months ago that was my reason to buy the home protection. Anyway fortunately before buying the house I had my inspection report that AC was in a working condition and I got a maintenance invoice form my realtor before closing the deal and I sent it to AFC.

We had the same experience others have reported already. The first time we tried to use the policy for our water heater we had difficulty reaching the company, repeatedly got the message service, and were finally told that since it was 13 years old they "depreciate" the appliance and it's worth nothing. But they would be willing to give us a "good will" gesture in the amount of $150 AFTER we send them a receipt showing we paid for the replacement of our water heater ourselves. Their policy on replacement is NOT explained by the sales people and if you call and ask if they replace appliances they answer "yes", so I believe they are false advertising their service and intend to report to the BBB.

I purchased 3 years of service because of the better annual rate. Received the documents and looked at the fine print, googled the topic of home warranties and decided to cancel. Emailed Craig to cancel and no response so have opened a charge dispute with my credit card. Hope that works. My impressions of dealing with Craig, my "personal representative" is that his job is to sell policies, not to provide service after the sale.

I'd give this company a negative review, if possible. On June 5, 2016 I created a claim for my GE gas oven. The oven wouldn't light. No one at AFC called me about the claim, so I called them the following Saturday, June 11. Their answering service took the call and was eventually able to get in touch with someone at AFC who told them they found a repair shop who would be contacting me to set up an appointment.

I have had NO claims and then my washing machine starting making a lot of noise and washed poorly. I called AFC. Their response after me paying the 'service call' that the machine was too old and they have depreciation policy. So they were not willing to REPAIR IT!!! BEWARE OF AFC. They are a **. Obviously, if I had NEW appliances, I wouldn't need a home warranty policy.

I am not one to normally write reviews. I am a simple person who just wants to get what they pay for and I believe in Karma. I needed to tell other about this company so they too can experience what it is like to have someone stand up to their word, which is not normal these days. I called AFC about 2pm when it got real hot here about a week ago. My house was 79 degrees and my pregnant wife was about to have a fit. They had the tech at my door within 3 hours, be it this was a heat wave and he was still there that day! He was working on the unit for about 2 hours and it ended up needed quite the repair, when all was said and done what was asked of me? NOTHING ALL I PAID WAS $60.00 deductible and he was on his way. I couldn't believe how simple it really was. (Guess I am a skeptic.) I would highly recommend them to anyone I know, my house has been cool since.

Please don't deal with this home appliance insurance company. I bought a Gold package that was supposed to cover any appliances in my home in case they break down but it was a big mistake because when I filed a claim they did not replace my refrigerator even after a certified technician confirmed that it was unrepairable. They sold me their services without telling me they don't have contracts with any technicians in my area. I was the one who looked for a technician and paid the service fee out of my pocket. None of the technicians in my area would deal with them.