AFC Home Warranty Reviews

Previously, I had a home warranty that I wasn't happy with. I switched to AFC Home Club and thus far, everything has been doing great. Their claims submission process is easy and the tech whom they sent was great. My claim was handled in a timely manner.

My experience with AFC has been horrible. I’m a platinum member and I've been paying faithfully for a full year. One time, my air conditioners at two of my properties went off. AFC denied payment which was terrible. Their reps said I have to maintain the unit and that the unit has to be working. Obviously, the unit was working for a full year and yet they deny payment.

I submitted a claim to AFC Home Club for $7,031 concerning an air conditioning issue. The techs whom they tried to hook me up with would not come out. I called them to try and get another estimate and they said they couldn’t get here for a month. I called two other companies, got bids and went with the least expensive of the two.

I had an experience with another warranty provider, but it didn't go well, so I shopped around. And then, I ended up with AFC. My experience submitting my claims has been good, but when comes to the resolution, I'm really not quite happy with it. A couple of times, they claimed they didn't find the brand names of the appliances, and they tried to dismiss it. This has happened three times already. And sometimes, they can't repair, so they end up giving me an amount that is not worth even the $65 I paid for the guy to show up. I don't know how they come up with the calculation.

I was referred by a friend and the timing was perfect. My current home warranty was expiring and after a careful comparison, the only choice to make was to switch to AFC. Franklin explained all of my options and worked with me around my schedule to call me back and get my coverage going. He is extremely knowledge and his support and service skills are topnotch! He really made all of the difference in my decision.

Great communications. Explained everything. Very Knowledgeable. Pleasant to talk with. I am a happy customer. Pricing and coverage are exactly what what I was hoping for. Will recommend this company to all friends with homes. Thank you.

I don’t like the claims process. America's First Choice would cover some stuff but you have to pay first and it takes way too long for them to reimburse you. I don’t like that. In terms of the service providers, I only had one whom I considered outstanding. That was after we went a whole week with no air at 100-plus degree weather because none of the others would show up. The people at AFC couldn’t understand why the contractors didn’t show up. They were never notified of anything different. Then there was one that they called and he came out. After that, I had straight up contact with him. He also gave me permission to call him when I need something but of course, it was going through AFC first.

I liked AFC Home Club's reviews and that with them, ductwork for my AC is included in my home warranty. I went with them and submitting a claim has been a smooth experience. It's been good and I renewed with AFC. I've recommended them to a friend too.

Just signed up to start service with AFC today, so I can't comment on how good the actual warranty service is, but the 5 star rating I'm giving is for the customer service provided by Randy and Luke. Both of these gentlemen were courteous and friendly without any sales pressure, and they were able to answer all my questions to my satisfaction.

I’ve been very happy with America's First Choice and I've recommended them to friends. I travel a lot and I needed the warranty to make sure that my wife is covered while I’m on travel. I’ve had two repairs so far and they got it done in a very timely manner. Their response was excellent. I submitted the claims over the phone and they were able to respond within an hour to at least get somebody to help us. The claims representatives were excellent and very professional. Even their contractors were very professional. They kept us informed all the time while they were waiting for parts. The quality of their work was good as well.

We spoke with Tyler last night regarding the right home warranty for us. He explained everything professionally and used examples so we could better understand. We had a good overall experience and would recommend your company to others looking for a home warranty.

I was very pleased with the professional manner in which Connor, your account rep, handled my inquiries as a new customer. He was also more than accommodating in giving me a price that I was happy with.

I called because the $50.00 off credit was not applied to my order when I placed it. I called your service center and was assured it would be done and revised paperwork reflecting the credit would be sent to me. I have not seen that paperwork yet.

I just renewed with America's First Choice and I'm going on my fourth year. Thus far, I've filed one claim and everything was a simple process. It was quick and easy to get the service started. We paid the service fee and that was it.

I just enrolled. My experienced is based on the presentation made by Connor **. He was super professional and very resourceful. Connor seems very knowledgeable and provided me a very friendly experience.

I started looking for a home warranty last week. I looked at probably 10 different companies and I noticed they all ran around the same price and covered a lot of similar items. Maureen ** was extremely helpful in explaining what AFC does differently than its competitors. I decided to go with AFC based on that they will pay a technician over the phone so there isn't any delay in service and I am allowed to choose my own licensed technician to do my repairs.

I've got three houses that I needed warranties on. I had one provider that I was dissatisfied with, and then America's First Choice got a good rating on the internet. Submitting a claim to them has been a pretty good experience. One thing I’d like to have them cover, which they don’t, is the water pressure regulator. But other than that, everything seems all right. Their reps are pretty good when I call in my claim. One their contractors took 30 days to get out here, but that was an unusual situation. The rest of them have been pretty rapid.

In my search for a home warranty company I was surprised to find that AFC has a very unique business model from the other warranty companies I contacted. First, what I thought was a run of the mill phone representative that gives me a quote turns out to be my personal account manager Kevin. He answered all my questions then explained in detail coverage and cost plans. He then worked with me and provided an affordable customized plan that was less than any of the competitor quotes. Kevin, reassured me that as long as I am with AFC he would be overseeing my services if ever I did need to use them and not to hesitate to reach out to him. He truly did treat me like family. Ultimately making it an easy decision for me to go in AFC.

Was searching for new policy as I was disappointed with Choice Warranty. Tyler was very informative and polite. I like that there was no pressure to do 3 year plan. If you live up to my expectations, I will then sign up for 3 years. Like that I can choose my own repair people as I trust them.

Nobody does what they promise. I was just trying something else when I decided to sign up with America's First Choice. But I'm not happy with the company. The claims process takes too long. I get transferred to too many people from start to finish and the people who have come out have been less than acceptable.

The gentleman I spoke with was very polite through the whole conversation, he answered any questions I had satisfactorily, and the whole process went much smoother and quicker than I had imagined it would.

I was looking online for different warranty companies and AFC Home Club came up to be one of the most highly rated supposedly. The salesperson that I talked to led me to believe that they had wonderful customer service, faster response time than anybody else, and claims would be attended quickly. All of that couldn't be further from the truth. The customer service is rude and I'm tired of dealing with them, and I'm gonna cancel. I called to find out how to cancel my account and the guy said I'd have to mail a letter. I’m like, "In 2019, I have to mail a letter to cancel?" The manager was super rude about that too, just like the undertone of the way that they have spoken to me is what I haven't appreciated. If I could give them zero stars, I would.

Maureen was professional and knowledgable. Everett streamlined the purchase process, and still took the time to respond to questions. I truly, truly hope the contract service and service call portions reflect the experience I just had with sales! Thank you.

We just bought a new house, and some of the appliances were older. I wanted to have a home warranty to protect against large appliances. I found AFC online and we thought they had the same coverage as American Home Shield, but did not. We submitted a claim over the phone and it was fine. My wife said the gentleman who came out was fine and everything was fine in terms of the interactions. However, we're completely dissatisfied as we had a $2,500 claim and they paid only $100 of it. American Home Shield, the company we went back to, pays for everything. So, we dropped AFC.

After doing research online, I clicked on AFC’s website to get a free personal quote and immediately received a phone call from Tyler, based out of Marietta, who was the most pleasant and most helpful person in setting up my new membership with AFC. He was quick, to the point, answered all of my questions, and I would go as far as to say he sold me on AFC and finished with my contract within 10 mins! Great customer service and there’s so many pricing and payment options to choose from! Very satisfied customer so far!

I reviewed several companies before settling on AFC. I read many online reviews as well as many of the complaints on the BBB website, and based on the responses from the supervisors, I believe that AFC is fair and honest company. Only time will tell, however, they seem to do the best they can to meet the customers' needs while not going bankrupt. I look forward to a positive experience if/when I need to file a claim.

Sometimes things break or things go wrong and for peace of mind, I wanted a home warranty. By having it, I don't have to come up with $2,000 if my refrigerator goes out because the warranty will replace it. When I was choosing a home warranty company, I looked at the reviews and I chose a couple of companies with higher reviews to call and ask about their service. One of the things I like about AFC is that they allow you to choose your own contractor or your own person to fix something. I have found in the past with those other home warranties that sometimes it takes a while to get somebody out. But if you're allowed to use your own contractor, you can usually get them out quickly.

I had a home warranty before but switched over to America's First Choice Home Club for the cost. However, I had a horrible experience submitting my claim. My interactions with the rep over the phone were okay but AFC does not stand behind any of their claims, especially when it comes to covered items. You think everything is covered then once someone is sent out here, they always seem to find a loophole why they can’t cover for certain things. When the warranty expires, I will be switching back to my old company because at least, you get what you pay for.

Very pleasant experience working with Franklyn **. I spoke to three different sales reps today at three different service providers, and Franklyn stood well above the others. My decision to choose your company was due primarily to his courtesy and professionalism. He was diligent, patient and satisfactorily answered all of my question. Please consider him a valued asset of your company. Because of him you have a new customer.

I had horrendous customer service experiences with my previous home warranty company so I was dreading shopping for a new company. Franklin was super helpful and informative. I am happy to be making the switch to America’s First.

America's 1st Choice Home Club covered absolutely nothing on our water heater when it went out because they only cover external parts of a water heater. It had leaked so it was an internal failure, which was 90% of what happened with the water heater. Filing the claim for it was okay though. And when we called them for the air conditioner, they took care of it. Originally, I went with AFC because of a Google search but had I done more homework, I probably would not have gone with them.

While trying to get quotes for home warranties, I quickly found that some salesmen are beyond pushy and do not listen to my needs. This was NOT the case with AFC. Dave ** was extremely patient, listened to my questions, was open and honest with his answers and have me a feeling like I was making the best decision for my family...and I truly don't foresee being wrong with this choice.

I had a bad experience with another home warranty so I looked elsewhere and went with America's First Choice Home Club. I was told by the representative who sold me the policy that certain things were covered. And then I found out they're not when I submitted a claim. My first experience was terrible. The technicians said they couldn't come out for a week and a half to fix the problem so I got my own technician. Being able to do that is better than when I was with my previous warranty provider where I had to use theirs. Also, sometimes, the claims representatives are professional and able to answer all my questions.

I have been researching home warranty companies for some time. And, even had a company for about 8 years. It was so difficult to get a straight answer from my old company. I was doing research and Maureen called and we spoke for a while. Very pleasant young lady and very helpful. If AFC is half as pleasant as Maureen was I will be happy. I felt very confident and Maureen assured me that if I had any issues I could contact her. I look forward to working with AFC.

My sales contact was great!!! Got a better price on the best program they had to offer than other companies I had looked at. My first home warranty so we’ll see in the years to come how well they live up to their services.

Mike was extremely helpful in explaining the proposed warranty for my townhouse. He was professional and clear in explaining all the aspects of the contract. I would recommend this company and Mike to my friends.

I had an extremely pleasant experience with Connor. The only reason I give 4 stars and not 5 was because the website did not mentioned that it is a maximum of 2 heating and cooling systems that's covered.

Mike has been most helpful during my search period. He has been very patient, answered every question, and has really displayed his knowledge of this "home care" industry with me. My husband and I look forward to a long-term relationship with this company.

I just signed up with AFC yesterday, and the process went quickly and smoothly. All my questions were answered. I also learned (by asking) that there is a month's waiting period after sign up before any claims can be processed. That seemed reasonable to me. If the sales rep did not have an answer to my question, she soon found the answer for me. All in all, a good experience.

I was first very frustrated not knowing what to do about my service to my refrigerator due to being told it was after holiday which you don’t pick and chose mishaps. So once I was set up with a tech they stated the wasn’t gonna services me because I cost. But then I met Jasmine on phone. She took over the matter with the tech and I had a next day appointment. I can’t say enough about her professionalism and caring. She took away my worries along with my headache due to me losing food. I would recommend her to all that needs appliances service. Thank you Jasmine from the bottom of my heart.

Tori had called and left numerous messages for me. I finally connected with her and she was as pleasant as can be. She took her time explaining my plan and it was like talking to a friend. I strive to have employees like that in my business. It makes doing business so much better.

Connor talked with me today about prices and explained the way all this works. What a pleasant experience it was, considering I had no idea what buying a home warranty would be like! Answered all my questions and was very clear and honest! I will sing your guys praises to anyone that will listen, great guy you have working for your business!!!

I’ve been a homeowner for a while and I know things happen. And the older your home gets, the more things happen so I decided to get America's 1st Choice Home Club. Their monthly payment amount was something I could afford and they’ve been very timely when I submit a claim. When I call and tell them what's going on, within 24 to 48 hours someone’s out, looking at whatever my issue is. However, I wasn’t pleased with my last technician.

When I was looking at options for my home warranty, I found AFC as one of the better companies to do business with. I like that they are cost competitive and that they allow me to use contractors of my choice. Randy did a super job explaining the policy options to me.

We already had a home warranty but it seemed that it would be more and more of a hassle. I went looking around to see what was out there and if there was someone with a different service contract. When I dealt with the representative from America's First Choice, the interaction was very positive. They were friendly, willing to work and accommodating. The experience was good.

Great experience signing up for home warranty. Have had a recent poor experience with competitor and needless to say with AFC I feel much more comfortable my home is protected as we recently bought our new home with some appliances nearing the end of their life.

I am a bit skeptical about the plan. As a multiple property owner I am trying this out to see if it works. I like the personal service and ability to opt out of the plan for a refund. It makes it easier to commit to 3 years up front. Thanks.

All I can comment on now, is the experience I had with my Account Rep. Randy. Randy was courteous and very knowledgeable about the service. If this is an example of the service and professionalism you receive from AFC this should be a great marriage now and in the future.

I called in after doing some online research and asked key questions which were properly addressed by Melanie, the sales person. I ended up getting the 3 yr contract and hopefully I don't have to use it, BUT if I do, I'm sure I'll get great service.

I’ve been with AFC Home Club since April 25, 2017 and I have a major complaint against them. Their people on CRAST are the biggest liars in the world. They deny anything that’s covered even though the warranty quite clearly says it is. With the furnace, they said that only the line and electrical connection was covered. I told the girls that the valve and everything was covered, looking at the warranty. So, I called Alexis, talked to her and she straightened things out. CRAST have done that so many times, it is getting pathetic. I have written to Alexis that they need to get rid of these people, because they are annoying me so much that I may leave AFC.

Franklin, provided outstanding service and if he didn't know something about a service question. He sourced it from another of your professionals. That carries great value with a Veteran such as myself. V/r, Antonio

After three days of reviewing different Texas Home Warranty companies, customer responses to service promised, complaints for everything listed, customer satisfaction for what was promised and paid and not given. I reviewed America's 1st Choice (HOME CLUB) and all reviews and by customers and decided, ok I will definitely give them a shot Five Stars to Tyler, who reviewed my info and provided me with what I wanted. So professional and for sure a winner.

Hi I am excited to be part of AFC home warranty. Thanks to mr. ** who has been very helpful and informative with the Q&A. I hope to have a better experience with afc than I had with my last home warranty. Thanks Afc. Looking foward to being a member.

Gas dryer. I personally believe taking 8 days to replace a plastic blower fan was a bit much. Great quality repair service that again I believe could have had this issue solved in 48 hrs. max. I know the dryer is old but it's in good shape. A little too much review on this one. P.s. just renewed contract today 7/11/19...

We had a company out for a check up/tune up and were told we needed a new unit. I wasn't comfortable with the technician when he told me to call our home warranty company to ensure it was covered. I knew it was covered but called anyway to get advice and information about what I was being told. They spent a lot of time on the phone with me to ensure I wasn't being taken advantage of. Thank you!!

I bought a home warranty through America's 1st Choice and I have had a lousy time of it. First of all this guy by the name of "Jason" called my home and explained that they would not be able to cover the unit because I have not had any maintenance done on it. I informed this "Jason" that I did have receipts so he gave me his email address and I subsequently forwarded all that I had. I have not heard anything from him since that time. Don't use this company because they do find a way to avoid repairs at all costs.

My experience on the last claim that I made with America's First Choice was horrible. My main refrigerator in the house went down so everything was melting. That was on a Tuesday when we noticed it and called it in, and it took until Friday to finally get a technician out. It took them calling two people and me calling them multiple times, at least three times, to actually get a technician. The first technician supposedly didn't receive the email that they sent and then when he did receive it, he said that he wasn't going out and working for AFC because he wanted $85 and they only allowed $60.

I am new to AFC and I'm still in the 30 day period, however, I can tell you that Tori was very informative and helpful. Here's hoping if I ever need to place a claim, the response is as awesome as buying the policy.

I was with another company and was searching for a home warranty. The rates were pretty good with AFC so I went ahead with it. My experience with submitting a claim has been good and straightforward. I call the number and communicate as to what technician is assigned to me. Then the technician comes out and does the required work. Everything has been good for now. The person who came out to fix the air conditioner went the extra step to check everything else to make sure that it was working fine. He did a good job and went above expectations. The communication was flawless. They gave me communication every stage of my claim. I'd tell others to simply go for AFC because the rates are good.

Mike was vey courteous and professional. He took time to explain everything to me and didn't pressure me like some companies do. I am very satisfied that I choice this company for all my home warranty needs.

I had a new build and I was up with the two-year manufacturer warranty. I had a couple of AC issues while I was under the manufacturer warranty, so it would be good to purchase one. AFC Home Club’s pricing was a little bit more competitive than others. I usually call when submitting a claim and so far, it has been good other than the fact that they respond slow and they don’t return calls very often. But every time I get somebody on the phone, it has been okay. One of my claims was denied because the AC was under the manufacturer warranty but the manufacturers don’t really touch it. We got a private person to fix it and then, they reimbursed it later. The whole dispatch stuff has been okay and I don’t have any complaints.

The sales representative provided all the information needed to help me make my decision. She answered every question clearly and was very patient while I decided what to choose. The entire process was simple and quick.

Home warranty started with AFC today. Just signed up for highest platinum plus plan, had a good starting experience signing with CSR Maureen and supervisor Randy, hopefully it will be good going forward as well.

We were shopping around for a home warranty that covered our new property and the experience with Luke to get a quote was easy, straightforward and greatly appreciated. No pressure to purchase and answered all of my questions.

Maureen was fantastic and made me feel very comfortable with the buying process. I shopped around and found that your rate was to be both fair and better than most other company rates. Make sure you keep Maureen around, she is a real superstar! Regards Dave

While trying to finalize the purchase of AFC home warranty service online for our newly purchased property in Tampa, FL, Everett reached out to me by phone to inform me about the promotional rate. Because of his world-class customer service, I ended up buying the second policy for our main residence in McLean, VA. Everett was helpful, and took time from his Saturday to answer my questions, so I can make an inform decision. The experience was a worthy of recognition. Kudos to Everett and AFC for very pleasant first impression.

Was told I would have $100 applied to my subscription and to use the code number they provided. The online tool did not have a field for promotion codes. When I called back to the salesperson, she expressed that I get the discount if I paid $250.00 in additional coverage. I call my credit card company and cancel my card due to "bait and switch" business practices.

We always had American Home Shield but Preston, the guy who hooked us up with AFC, made this warranty sound like it was an even better deal but cheaper. He promised us all kinds of stuff. We left American Home Shield and came with AFC, and that's the worst thing we ever did. We're very dissatisfied. We’ll cancel shortly. We’ve even tried to get our money back but they're running us around there.

We purchased a newly constructed home in July of 2017. The Builder's Warranty expired after 2 years so we researched 6 or 7 of the top warranty companies and concluded that America's 1st Choice Home Club seems to be the best suited for our needs. The Sales Account Manager, Mike **, was very courteous, professional and customer focused. He, most importantly, was very knowledgeable on how to customize the coverage we desired. Outstanding job Mike!!!

I had called a while back about getting a home warranty and when I called back today (two months later!) the lady remembered my name and looked me up! Very friendly and knowledgeable. Signed up today.

We had America's 1st Choice Home Club warranty as part of the contract of our home. I didn't renew it. We have a fairly new house. And if anything broke at this point we can afford to pay for it on our own.

Everett was wonderful explaining the renewal of our membership. We have had you as our home warranty company for the last two years and have had wonderful service. I have recommended you to my friend Connie ** who just moved to GA last year and now her home warranty with another company is up.

We were very please from our first call with AFC to the acceptance of our contract to protect our home. We feel that the platinum coverage was suitable for our home coverage and this coverage was explained to us in detail.

I’m embarrassed to admit that I failed to get his last name. This young man responded to my online quote request within minutes and left me a voicemail. His voicemail was so on point and personable that we decided to call immediately rather than wait. He answered all my questions about the company that told me what I needed to know, and proved that he knew very well the companies mission to the public. I’m comfortable with my decision to join and purchase my home warranty from AFC. You should know that there are a lot of “Sales Representatives”. Tyler has the ability to immediately put potential clients at ease and initiate a relaxed friendly meaningful conversation to negotiate to a satisfactory conclusion for both. That is no small task. Thanks for making things easy and peace of mind.

I signed up for your 3 year home warranty 3 years ago. My wife and I have been less than pleased with the experience we've had. The major problems have had with your service is that some of the issues at our house that needed to be repaired over the course of the last 3 years on more than one occasion the vendor you sent to repair the issue (a refrigerator issue and a stove burner issue come to mind) either showed up with the wrong parts and we had to reschedule the repair or did shoddy work and you the had to assign another vendor to do the work thus increasing the time I had to wait for the repair person to show up, do the work and depart (bringing the wrong part and/or poor workmanship is not a good calling card for your organization in my opinion).

Mike was very helpful, he reached out to me a few times but was not pushy. He gave me 3 ways to reach him and he used the same methods to reach me. When I finally decided you offered the best plan for the best price and you are rated #1, I told Mike that I was ready to go and he called me within just a few minutes. Very friendly and professional person to deal with. Thank you Mike!

This is the 3rd review of a Home Warranty company. We have some rental property and had coverage from American Home Shield. Very poor service. Based on the reviews, we decided to try America's First Choice Home Club on our residence. Big Mistake! Our Wolf stove is 12 years old. The oven would not heat. We called for a service repair. After a few days they sent someone from AZ State Service, LLC. He determined he needed to order a part, which took about a week to arrive. In the meantime we were contacted by America's First Choice Home Club and told they only valued our Wolf stove at $100.00 because of the age. The repair cost was $445.00. So we paid the service fee of $100.00 and were charged $345.00 for the repair.

We were given options when we bought our house and AFC Home Club was the cheapest. The homeowners who were selling the house were going to cover 500 of whatever warranty we chose. We liked what AFC Home Club offered in the packages and out of pocket, the only thing we had to pay for was 10 bucks. I called when I submitted a claim and the interaction with the rep was good. Also, the technicians were nice and the quality of work was perfectly fine.

Do not sign up for America's 1st Choice Home Club. I filed a claim for a leak in my evaporator coil. They denied the claim because of the lack of maintenance paperwork. Maintenance checks would not have prevented the coil leak. They will use every excuse possible not to pay on a claim. They left me with no coverage on my HVAC system and they will do the same to you. I will not be renewing my coverage or lack thereof with this warranty company.

Long story short my contractor (D3S service form Tomball, TX) that was supposed to be at my house 6/19/19, called me approx 1300 on 6/19/19, told me they would not be able to show up but would show up next day. That was unexceptionable!! After I off work. I called my rep with AFC and he called me back in approx 15 min. And told me AFC would replace entire unit no charge (over range microwave $400 value) due to the mix up from the contractor. I will be a lifetime customer with AFC if they continuously have the professional and very respectful reps in the future!! Very easy process with AFC! Customer form TX.

It hasn’t been great with AFC. They spend most of their time trying to figure ways to get out of paying claims. They’ve paid claims, but I’ve had to fight tooth and nail for it on every level. They have that thing where it says, “Never pay for coverage services again,” but nothing’s covered. They say the water supply is covered if you have a problem. There’ll be a small part on there that needs to be replaced and they say that’s the one thing they don’t cover. I spent hundreds of dollars on top of the $50 a month I spend and then paying for my services. Sometimes, I don’t even call in the claims anymore. I don’t even know why I keep the coverage with them ‘cause very seldom they pay for it.

I've been with America's First for a year and the reps were positive and helpful. I’ve recommended them.

I had another warranty company that raised the price without notifying and they had a lot of other options that I didn’t agree with, and that’s when I switched to America's 1st Choice. I make the claim over the phone, and then I’m able to use anybody I want, which is a good feature. Because a lot of people that I do use may not be in the service. But whatever the bill is, I go through them. And then my maintenance fee is $60. I do everything over the phone, and then I fax it. It usually takes a couple of weeks before you get a check. So it’s pretty good. There has been a couple of issues, like they didn't cover the ice maker and a part of the pool. But everything else has been really good. It’s been a couple of years now since I signed up with them, and I just did a renewal. So far, so good.

Every time I called AFC when I had any problem in my appliances, they would say it was not covered. So I had to fix all the problems out of pocket myself. It was pretty bizarre. I was able to submit a claim, but there’s no point of submitting claim if I don’t get the service. The reps were courteous, but the policy did not help me at all. There are so many hidden things, which I did not know at the time of buying the policy.

My home may need repairs in the future. I got America's First Choice and I wasn't happy that it took so long before I could use it. I called in on a couple of different things and every time I called, they told me, "No, we don't cover that." Customer service was okay though. The person that I like a lot is Tyler. But nobody has come to my home because America's 1st Choice hasn't allowed anything to be fixed.

I did my research and liked the cost of America's 1st Choice as well as what they provided. Their claims process is pretty easy. I call them and customer service is very nice. But when I made a service request for my AC because the wheel thing came off, I wasn’t too pleased with the technician who came. America's 1st Choice helped me with part of that, so that made up for what the technician did. It seemed that the wheel thing was not under my 60 days for the warranty company to cover everything, but they still went ahead and paid the 150 for me because the technician did the work before he even told me what the cost would be out of pocket on my end. That was a year ago. Everything is good so far. We also made a service request for plumbing and that went fine.

I've been with AFC going on four years and submitting a claim with them was easy. The reps were very nice and they did the best they can. They put the claim in and answered the questions. They were very courteous.

I chose AFC over a different home warranty provider because of the service charge and the coverage. We've done one claim and it was very smooth with the claims reps. They were very courteous. The technicians were wonderful. They were on time, courteous and very professional. They came in and did exactly what they were supposed to do.

AFC called me at renewal time and they made it very easy, so we just renewed for two years. I was able to pay by phone. I would definitely recommend them to a friend.

I looked up AFC online and thought it was pretty good. When I talked to the consultant for a couple of days, it looked very promising. I've been with them for 3 years but my experience with them over the years has been horrible. My refrigerator went out a couple of years ago and they had somebody come out. That cost me 60 bucks. They said the compressor was out and I had to fork out, out of my own pocket, to replace it. My microwave went out and it was the same thing. It cost me $300 to replace it. My washing machine went out and it cost me $500 to fix it out of my own pocket.

We were buying a house last year and I researched different places online. I looked at reviews and what people said about the warranty companies. We got America's First Choice but we kinda forgot that we had gotten it. I then got an email saying the renewal was due because it has been a year. I wondered if any of that stuff we had fixed by the local handyman would have been covered.

The sales associate of America's 1st was the only reason I went with the warranty company. His name is Mike and he was a great guy. He was the rep that called me persistently to have me sign up on the warranty. I love the fact that he was nice enough to follow up on me. I value that. America's 1st is a little bit more responsive. The process was pretty okay. He called me, I gave him the credit card and it was done.

Things kept going wrong and we needed something. AFC is the only warranty that we found that would cover us for the time that we were looking for. I would recommend them.

The company does not actually help you if the unit is under "parts only" warranty. You pay full price for service without them assisting. So this is the deal, not only is the company horrible at responding to calls, they do everything in their power to NOT help the client out with service on broken systems. The AC unit is covered under the service contract, BUT in their horribly long and misleading guidelines they have catches that screw over the consumer. In my instance, the AC unit is not blowing out cold air but the unit was installed 3 months ago.

We did our due diligence when we bought our new home with a home inspection and purchased a gold package home warranty for added protection from the unknown. Once it was time to used the warranty we found they had exceptions built into their fine print to get them out of 90% of the common failures on appliances. We used it once for our furnace and were told this new issue we were having was a “pre-existing condition” therefore they wouldn’t help pay for any of the issues. We had a good bill of health from the home inspector and we didn’t notice this issue for 6+ months. How could it be pre-existing?

When we went to purchase our house that we’re living in now, the seller was offering a year of home protection and America's 1st Choice Home Club was the company that was recommended that we use. Then the person who was purchasing our house was asking for a home warranty for a year so we used the same one there as well. We’ve been here two years and we just renewed it for another three years. We’ve been very pleased with their service. The overall claims process is very good. AFC makes it very easy and their plan covers more than some of the others. From speaking with some of our friends, theirs don’t seem to cover as many different things in the home as this program does. So we’ve been very pleased and we plan to keep it. We’ve recommended it to a couple of our friends as well.

I found AFC online and at the time, they had good reviews. I've been with them for three years and it evolved into normal home warranty companies where you feel they're just trying to rip you off in the end. We had a dishwasher that broke and they wouldn't even give us enough money to pay somebody to install a new dishwasher. We've had other claims, but we've had to come out-of-pocket more than we expected on all of them. The technicians have been fine but the biggest issue with the AFC is AFC.

Do not waste your money buying a useless warranty with this company. The fan on my dishwasher failed and it isn't on their list of covered items, which is a very short list. Since this is the first claim that I have submitted with them, I told them to cancel my policy and refund my (platinum!) premium. They told me to write a letter to their company and they would prorate the refund amount and charge me an additional $75 for the privilege of cancelling the policy. Not customer friendly at all. I asked the repair technician whether this is typical of home warranty companies and he told me that in his experience, appliances are generally covered in full, and that the fan would have been covered by most other warranty companies.

I bought a home in 2015 which was built in 1988. I got AFC Home Club warranty and I've had them for three and a half years. It's giving me a sense of comfort knowing that if I have to use it, I've got somewhere to go.

I have had very few claims, most of them small. All of them ending up costing me. This one though takes the cake, in Texas I have no AC. During annual servicing it was discovered my main unit was getting no power, so I filed a claim for the AC. Diagnosis determined the small unit was fine but the main unit was getting no power from the Breaker Box. Second claim filed for an Electrician. The electrician was dispatched. He determined three repairs were needed to get power back to my AC Unit. These costs totaled $750, of this AFC paid $250 because these repairs were inside the house. The remainder were outside the house at the AC unit and thus "not covered". Fine, repairs made and paid. Now I am waiting for their check for $250. Invoice sent to AFC as proof of repair and vendor paid. Service Request closed.

We’ve used America's 1st for about two years and submitting claims with them hadn’t been hard. But I had an issue with my garage. I just bought my house and they were telling me my door was too old so it wasn’t covered. Other than that, our experience was fine. Customer service was really good and their contractors were great once they showed up.

AFC is wonderful. I chose them over a few other providers since they were the nicest on the phone and they were more forthcoming. When I called them, they said that they had lower complaints on the Better Business Bureau than some other ones, which I checked, and they were correct. So, I felt that they were being honest too. I’ve been with them for years now, and the person who just renewed me was great. I’ve had issues with taking the monthly payment out, where I asked them to wait a couple of days because I was so broke, and it was no problem. Their customer service was perfect, and so was their contractor. I've had one claim, for my hot water heater, and the experience was wonderful.

Being with AFC Home Club close to a year, I’ve called them a couple of times and our experience has been great. I found them online after our heating and air conditioner broke down and got them since their rep whom I spoke with was pretty knowledgeable.

My experience with AFC Home Club has been great. I got them after googling and calling a few places, and they gave me a good price. I bought a four-year coverage and got the top of the line plan. I've been with them for about two and a half years now, and have had one or two claims filed. The last one I did was for my microwave, where the rep that I got was very helpful and got back to me in a timely manner. Somebody came to fix the microwave, but there was some confusion then. They said that it was not covered. But the person that I was speaking to then finally okayed it. I ended up buying a new microwave, and they reimbursed me for that money.

I’m very pleased with America's 1st Choice Home Club. The first call I made the person that answered the phone was very helpful and very informative so I went to them. We’re going into our third year and their reps have been helpful. They do a follow-up and their technicians have been very good. I plan on being with them for a while. It worked out very well so far.

Experience for the past year was ok. Had a refrigerator and stove that were old and broke. Policy only gave me $125 towards a new one, which isn't even close to the cost to replace them. Understand that there is depreciation, but if I had this plan for many year I would have been very dissatisfied with the amount. Especially since I gave them a copy of the inspection report and everything was working at the time I purchased the home. Everyday type things (plumbing, electrical) the policy is good for. I think misleading on bigger items like appliances (if they need to be replaced) and furnace and a/c. Not sure if the policy is worth the cost.

One of my friends recommended America’s 1st Choice. I had been with them for the first three years, and then I renewed for another three years just now. Compared to the plans they have and what they're offering, they have better offers than the other competitors. So far, I have given them four service calls and they fulfilled all of them, except for one where it was not covered under warranty. But most of the issue that the items covered under warranty were either fixed or replaced. I've had no issues with their reps as well. They were prompt in responding, in following up and in getting me appointment schedule with the technicians. Within few hours I would get a call to schedule the time.

I am a new customer with America's 1st Choice. I was unhappy with the previous company I was dealing with. America First was recommended to me by someone who works with them. I looked into it and dealing with the person, all my questions were answered and I felt very comfortable with them, so I have now changed companies to America 1st.

The customer service rep Alan ** was very professional and attentive to all my questions and concerns. Even after our conversation, I had questions that I E-mailed to Alan, his timely response was appreciated.

The vendor that was assigned my claim couldn’t find the Email sent to them and I initially had trouble getting the claim started. Then the work had to be authorized So it took about a week and a half longer than it did with my last insurance company. The company I had before had guidelines and if your claim or job fell within those guidelines it was automatically authorized and I’m not used to waiting an extra three or four days to get that okayed. But the saving grace was the vendor was Ace Pool Service and the employee they sent out was named Todd And he not only fixed my pool he said he didn’t like the way the motor sounded so he did some adjustments in my pool. Has never run more efficiently than it does right now so because of that I have no complaints. I do have a suggestion. Streamline the authorization process. Thank you.

I had America's First Choice Home Club on a rental home and when I filed a claim for the air conditioning, they didn't cover it. It seemed like everything that I needed to be repaired was something they didn’t cover. The technicians they use are local though. Now, America's First Choice is no longer one of my insurers. If someone doesn’t give me what I expect and what I’m paying for, I don’t worry about it and just move on.

I would recommend America's First Choice Home Club. It’s very easy submitting the claims. If there’s not someone in your area, they give you the ability to choose whoever you want, which is another plus. They approved it quickly but I wish the reimbursement was quicker. You pay them upfront and you submit the bills then AFC reimburses you. It takes up to a month and in my case, it did take a month. What makes it a little bit hard to understand is because they have to talk to the technicians to start with and they have to okay the repair. So they’ve already okayed the repair and the amount. I also faxed them the receipt from the person right away. So they’re getting all of this information upfront. I don’t understand why it takes almost a month to be reimbursed. The amount is also lesser, for what you have to pay for a service call, which is in the contract.

Doing a search, I found AFC online and decided to go with them considering the consumer reviews in terms of the company's customer service and responsiveness. My property manager, who handles all the interaction with them, thinks that they respond quickly when the need arises. I went with them and their contractors have been getting the work done at a reasonable price.

I was renting a property and when I looked at three companies, AFC Home Club covered the items that I was most concerned with. The interaction with their reps was professional and easily done. I submitted a claim over the phone and the contractor worked out okay. Everything was handled fine and we’ll probably renew this year with AFC. They handle things properly, things are done according to the contract and you get a good value for your money. The experience has been pleasant and I would recommend them.

I had another company before and the person they sent drag their stuff across my floors and it was just useless. We also felt like we were kind of trapped to use whoever their vendors were, and we want to be able to decide who we want to use as repair people. Having that option is very important to us. So we left them and started looking for somebody else and found America's 1st Choice.

I have an old house and it's very important for me to have a warranty for it. AFC had a lower service fee and I acquired the service a couple of months ago. The sign-up was easy and their reps were friendly. So far, it's been a good experience.

In the beginning, we had a very good home warranty thing and then, they went out of business. They recommended America’s First Choice Home Club. We didn’t know of any other service so we went with the service that our company suggested. We paid for the three-year warranty because we had no other choice. The first thing we called about was our refrigerator and we had to pay the service man to come here but then, America’s First Choice said they wouldn’t be able to cover any of that. We’re both in our 90's and we thought that the stripping around the door would be obviously covered because we couldn’t put a new stripping around the refrigerator door. In the other company, that was covered but in this warranty, it wasn’t.

I had a warranty with a different company but I didn't like them and so, I went with America's First Choice Home Club. I liked the price and that you can pick your own service people. Also, the website seemed to be very user-friendly. A warranty is very valuable. Just like insurance, you pay the service fee and then most of the issues are covered. I would recommend AFC because of the helpfulness of the person that I talked to before I got the policy. They were very courteous and helpful.

I'm partially disabled and there's a lot of stuff that I can't do on my own. When the warranty with the house was getting ready to expire, I started doing some research. I got on the internet, asked for the five best home warranty companies and AFC Home Club was one of them. They had the best coverage for the buck, so I picked them and it will be my second year now.

AFC was initially set up when we bought this house two years ago through a realtor. My first contact with them was not satisfactory. They didn't realize there are small communities that don't have access to service people for various appliances. You can't run to a store because Home Depot is not down the road. I tried to explain that to them but they were pretty insistent about me contacting someone to repair my microwave that quit working. That was a little frustrating. Also, when they directed me to find a service person, that was not really acceptable to me. I'm paying them to find a service person and take care of the problem.

AFC made renewal of my policies very easy, offered options which saved me money. In calling for service they offered me the choice to hire my own technician who could diagnose the problem and communicate to them.

The service company came out to check out the fan and told us that it need to be replaced and AFC approved the within 48 hours and the service company placed the order. I had AFC two or three years ago and they were not as responsive as this current contract.

They could not find anybody to fix our old stove so they offered us some money to buy a new stove. The money they offered is not enough for a new stove. We had a convection oven and you can not get a stove with a convection oven for the money they offered.

Customer service is very good and it was easy to choose our own technicians. However, the home we purchased had older appliances and the plan did not help much. Further, receiving payment took 6-8 weeks.

I needed someone to check my room for electricity. I was told it was an act of God but no one has come to take a look at the problem. So I am told that I have to hire an electric to take a look at the problem 1st then you guys will send some. Electricians charge by the hour. So I'm wondering why do I have AFC. Thinking about canceling the service.

I am not happy. When my garbage disposal died, after 23 years, I was told it was not covered, although I did receive a check that almost covered the replacement cost. When my water heater died, I was told that, again after 23 years, this too was not covered! I was promised a check of about $120., (don't remember exact amount), but I NEVER received the check. I thought home warranties were supposed to cover these things.

I’ve had America's First Choice for a few years now and I haven’t had any problems. I used them twice. I called in my claims because I could never remember my policy thing and the process was pretty easy. For my plumbing situation, that was pretty chill. But when my water heater went out, that wasn’t too good because I had to wait 24 to 72 hours. I found out that my water heater was covered under my GE warranty so I had to call them and I had to wait to get the part. That wasn't on America's First though. They're the best and everything has been good.

I'm new to AFC, but my reason for signing with AFC, is because of the sales Rep Randy. He's top notch, one of those throwback sales reps. I've spoken to Randy at least 6 times. He's a class act and the services that AFC cover. Or should I say, everything, everything. I'm glad I'm one of their many satisfied customers.

Since my home is about 25 years old, I decided I needed some extra protection. I wanted to get a home warranty type insurance policy, so I Googled and talked to several companies. I compared apples to apples after I chose two different ones, and when I talked to AFC Home Club, they’re the ones I decided to go with. They had a little better of a policy. I used them a couple of weeks ago and my experience was excellent. I called in the afternoon, and the techs were out here the next morning.

You guys have been handling my rental property for several years now. I have always received great customer service and efficient follow up! I am also a Realtor and continue to recommend you to my clients. You Guys rock!

I would highly recommend! The staff was beyond helpful and it was nice considering the situation!! Raul was awesome and was on top of everything! I can’t say enough good things about my experience with AFC.

My garage door opener was only working intermittently. I called and placed a service request. Within 2 days an garage door company was out. They found that the electrical outlet the opener was plugged into was worn & needed to be replaced. Problem solved.

Paula, the Assistant Service Director @ AFC went above and beyond to assist me with my Garbage Disposal issue. She provided me with excellent, caring, quality customer service and because of her, I am very satisfied with having AFC as my Home Warranty provider.

Just want to thank everyone at America's 1st Choice Home Club for the amazing service and follow up phone calls in regards to my water heater issue. Sincerely appreciate all that you do. I am one loyal customer.

My first experience with this company. They allow outside contractor to do the work. When the work was completed they were prompt and paying the company. My representative is excellent. No complaints at all. I've had several of these kinds of companies and so far this has worked out really well.

I used to have American Home Shield but they raised their premiums really high because of just usage. I decided not to renew with them and searched for what had a good ranking and good reviews. I found America's 1st Choice Home Club. My point of contact with them was nice and helpful so I went ahead and signed up.

The person I spoke with was wonderful, knowledgeable, went above and beyond, can think out of the box (VERY rare these days!) - all in all - a great experience. I'm a new customer, so, let's see how they do when I have a claim!

AFC has been a pleasure to work with. Always available and always reasonable. Of course they always pay for the work in a very timely manner. We have never had to hassle down our payment. We look forward to a long and pleasant working relationship. Thanks AFC...

There were several warranty companies given to me by the Realtor that we bought the house from. I compared each one of them and I liked America's 1st Choice Home Club's plan better. The reps always follow up with me and they have answered any and all of my questions. They also call back when they said they would. They called me for renewal this year and the gentleman I spoke to was very nice. I told him about a concern I had with the air conditioning and I was afraid with the way I was reading the information I had that it was not covered. He clarified it for me and explained in detail the coverage and that it was covered. I was satisfied and we upgraded our coverage. America's 1st Choice Home Club has good customer service and I’m gonna continue using them.

I wanted a one big comprehensive coverage and AFC Home Club has it. Submitting a claim with them has been great for us, but sometimes it's a bit slow. This last time, my tenant had an emergency with the plumbing. It was overflowing but AFC doesn't do after-hour calls or sometimes it takes up to 48 hours for the request to be processed. It was a bit frustrating. We ended up calling our own plumber and AFC ended up covering that up. Sometimes they let us choose the technicians who'd come out for service. If we don't have anyone in the area, they'll assign us somebody. I've had a hard time communicating with some of them, in which case, we were assigned with another technician. We have done it several times and it worked out good. Everything has been really satisfactory.

My mom told me I should get a home warranty, so I did. I imagine it's very valuable to have for my property. After looking online and going through the reviews, I went for America's First Choice and have been with them for about two months now. I called them one time and the interaction I had with their rep was great.

America's First Choice is the home warranty company that I chose for my house. The rep that I talked to had great customer service and I had access directly to him for more questions, so I felt comfortable and picked AFC. I liked that they have very well-informed reps. The rep that I dealt with wasn’t just trying to get a sale, but he was also being very informative about the services that they offer, and I found that to be very important.

I always have a home warranty just to have one in case something breaks or something needs to be fixed in my property. I haven’t used it yet, but so far, the people at America’s First Choice are very professional. AFC is a good company.

My house is 20 yrs old and I needed a home warranty. I had a different plan and America’s First Choice Home Club bought out my old plan. It has been great working with their reps, which is why I like my plan. They’re easy to get a hold of. I am now on my 3rd renewal with them. The furnace started to go out on us. I like to e-mail the claim in, scan it and e-mail it in two of AFC’s guys. The tech was in and out in 10 minutes. So, I paid the bill, sent the invoice in through the e-mail that Rachel had sent to me. She said, “Yes, it’s being processed and being approved. Blah, blah, blah.” It usually takes a week, two at the most and I still have not gotten my reimbursement and I have sent Rachel a couple of e-mails asking, “Any news on this?” I have not heard anything from her. But despite that, I’m very happy that they have the best value for with what I get.

I talked to a bunch of providers and I really liked the salesperson from America's 1st Choice Home Club. He convinced me that they were different and that if there is an issue, I could call him. He also seemed to be more honest ‘cause he told me what’s not included. Everyone else I talked to was hesitant to give me the fine print and seemed to be giving me a sales pitch. Also, I like that I could pick my own providers to do the service.

Compared to other providers, AFC had the same offer but at a slightly better price. The warranty I had with AFC Home Club was the most reasonable way to go for what they had to offer. My first experience with them was great. The only thing that I question was I had two issues with plumbing at the same time. One was the toilet and one was the issue with the sink. So, I contacted AFC and three people came up on the computer to choose from, it was my understanding to pick one. So, I picked one and then their people contacted me and said that they were selecting one and I’m like, “Wait a minute, no.” I didn’t get that idea. I’d already contacted somebody.

It was a good experience every time I've had a claim with AFC. I just give them the customer's information and they take that down. They give me authorization whether I wanna do the repair. So, it's pretty straightforward every time.

We were using American Home Shield but we weren't satisfied with them. Once, we had our AC go out and it took them three months to get it done. To me, having a home warranty is very important because I don't want to do repairs myself and I don’t wanna pay for brand new water heaters, air condition units, or furnaces. We then started searching around for a new provider. The reviews came back with America's 1st Choice Home Club and we contacted them. That was a year ago and their customer service has been outstanding. I talked to Tyler initially and had a very good experience with him. I didn't have to do much. He called me back on a Saturday when I did the renewal and he told me about this program where you pay for two years and you get the third one for free. He was very helpful.

We've been with America's First Choice for two years now and it has been great. We normally submit claims over the phone and their customer service has been excellent. The technicians that they sent were also very professional and did great quality of work. They were honest, too. When a technician came out for repair the second time and said that our stuff was not worth fixing, AFC sent me a check and I was totally happy with what they sent me.

We bought a house that was built in 2006 and we shopped around for a home warranty for it. My wife found a place on the internet where they did the top three home warranty companies and we went with the one that had the top reviews, which was America's First Choice Home Club. The salesperson I talked to was very, very professional and he did a really good job. He really knew his business and answered a lot of my questions. I called him the other day and talked to him about our icemaker as they were saying that some of the little stuff are not covered by our home warranty program. He again answered my questions and I found out that ours is covered.

America's First Choice Home Club's online process is easy and I interacted well with their reps. Also, the experience with the technician whom they've sent out was fine.

Love these people! They always take care of me, especially at the beginning of a new year so I don't forget to renew! Anytime I have had a problem with my appliance they have taken care of me!!

As a professional realtor in the Sacramento valley, I have been referring AFC home Warranty to my clients for the past several years. I have worked with many other competitors in the past, however AFC has been proven reliable and professional. I always refer this company because of the excellent feedback I receive from my past clients. Quality and great customer service is the best in the market!

Chris the service tech called ahead to state he could be there earlier. Was very professional and explained everything in detail and helped with forwarding information to my warranty company on the spot to address the warranty repair on the motor. Which was very helpful so I wouldn’t have to worry about anything. I will definitely use them again.

I went with America’s First Choice Home Club due to their good pricing and I've been with them for one year now. I filed a claim recently for some plumbing leakage and it took three days for the reps at AFC to send someone out. Filing a claim with AFC Home Club was easy. The only thing I would recommend is the options to put a claim on the website also. That would've been a lot better.

I was looking for a home warranty service and I went online. I applied for an inquiry and Tyler called me back. He was very professional. He explained the program to me and he sent me a brochure. I asked him to contact me in a few weeks after I had a chance to read over everything and do some more research and he did. I decided that America's 1st Choice Home Club is the best to go with and I signed up for it. The house that I’m using it for is one that I’m selling. Tyler was very good and he sent me a new transfer document contract for the new buyers to fill out, which they have and I’ve sent that back to him. So, as soon as I close, the new owners will have access to the homeowner’s warranty for an entire year. I would recommend America's 1st Choice Home Club.

We've only had one claim with AFC so far and it was fine. We submitted it over the phone and their contractors took a day to come out. They were friendly and explained everything to me. I always stand and watch everything, and they were very nice. They did a good job and we were very pleased.

When I got the warranty service of America's First Choice Home Club, I switched over from another company that I was using before. Somebody had called me about home warranty, then that sparked me to do some searching online. I tried to find a better deal and found AFC online. The enrollment process with them was easy and quick. So far, my experience with them has been good. Then I went out of town on a weekend and when I came back I noticed that I had a little bit of a leak on my water heater. When I called AFC, they told me that since my policy was brand new and it was not even a week old, I had to wait for 30 days and I would be responsible for repairing the water heater. So, I went ahead and paid for somebody to come out and fix it, and I have the invoice showing everything I paid. So, I need to contact AFC and send that information to them.

I was with Choice Home Warranty when I found AFC Home Club while surfing around. When Choice's contractor was going to replace the inside of my dishwasher because the thermostat went up the wall and was on fire, they wouldn't replace the inside of the rack that was all melted. I got rid of Choice, came to AFC and it worked out although they are a little higher in terms of payment. I would recommend AFC to a friend.

A plumbing valve needed replacement and I filed a claim with AFC online. The tech came in, pointed out the problem and took care of it. It was very quick. Everything is well in-line with AFC. We purchased a new home, so I don’t have it anymore but as soon as I am ready for it, I will go back to them. I would also recommend them.

When we were purchasing a home, I searched online for warranties and America's 1st Choice Home Club came on the top results. I sent off to get a quote and got a phone call from them. I talked to them and liked the value that they provided. I also liked that it's family-owned and the fact that I would have my own personal person working on my account. It wasn’t gonna be outsourced to a third-party company, and the value for what they covered was in our budget. Also, I can choose my own contractors.

Was not much help. Your representative spoke to the service guy. He explained the problem. There was a leak in the Freon pipe. Could not find where it was. That meant having to keep having it filled so we ended up paying for the service call and a new unit because all you offered was $400.00 since I have never had a claim before.

Any time I call for a service request or with an account question it is handled professionally and efficiently. I have had no issues in dealing with this company or in getting service requests taken care of in a timely fashion. Highly recommend :-).

My son and his wife had America's 1st Choice and they were pleased with it so we decided to go with them as well. My husband is handicapped so he is not able to do stuff anymore and it was also another reason that we went with a home warranty. When we called to find out about America's 1st Choice, the gentleman that we talked to was very thorough and pleasant. He explained everything with us. The paperwork sent to us was exactly what they said they were gonna include.

I was with another club and it seemed like every time I renewed, they kept raising the price. America's First Choice Home Club's price staying the same interested me. The first time I filed a claim, I did it online but I wasn't sure if it went through, so I called. It took two days for the contractor to come out. The contractor who came out was excellent and was able to fix my issue. They were very cordial, friendly and went above and beyond what was required.

I had a warranty company before that I didn't like and I didn't plan to renew, so I went online and found the names of five or six companies, and I started investigating them. I had contact with a rep from America's First Choice Home Club and he listened to me. I talked about what was bothering me with my other company and what I did not need in a warranty company. Then, he explained how the AFC Club worked and I felt like if there was a problem, I had someone, at least, I could talk to. whereas with the former warranty company, I couldn't even get a supervisor to call me back.

Dish Washer started having a problem with heating, called AFC. They sent out an appliance repairman. He diagnosed the problem, called AFC for authorization and ordered part. Came back a few days later and repaired dishwasher working fine now.