AFC Home Warranty Reviews

I believed I had coverage for problem I had. I had discussed coverage with rep when purchasing. When problem occurred I don’t think it was handled like it should have. I did speak with a director that handled my concerns to a proper resolution.

Initial startup coverage. I spoke with Kevin ** today. He set me up with a 3-year plan that was super fantastic. His customer service skills were five star. So far I think we are going to be very happy with this plan.

Both Everett & Preston were very easy to deal with in our multiple conversations. They were knowledgeable & had answers for all my questions regarding the warranty coverage. If AFC's warranty coverage is reliable & complete as they explained to me I should become a very satisfied & happy customer.

It was a pleasure talking to Luke at America’s 1st choice. He was very nice & explained everything to sign up for a Home warranty plan. I ended up in getting the one year warranty. Hoping to get the best out of this new warranty.

Although I am new to Americas First Choice, so far the experience has been a pleasure. The night pressure sales tactic and outstanding customer service is what sold me on AFC over the competition. I'm a firm believer that if something is worth having, you don't have to force it on people. This has been a smooth transaction so far and hope to have many years working with AFC.

I did not appreciate that I Tomika ** started the policy with your company. I was able to call on 2/26, put a work order in and call back to cancel but call back today to get told I am not authorized. I then had to get my husband Laurence ** to call back to get me authorized. This was an inconvenience and very unprofessionally set up. I will say that the representative Jocelyn and account manager Luke were very pleasant and helpful. I almost decided to switch my service because unprofessionalism and inadequacy seems to be the new norm. Do better sales people! Thank you.

We chose AFC because of the customizable options. You can add or subtract for any appliance you may or may not have, to include garages, pools, septic systems etc. And this is the only plan we have found that will let you choose your own repair person or company. You do not have to settle for whomever they call. Just pay the $75 service fee, send AFC the bill, and they pay your repair person! We also found AFC prices were better than any other home warranty prices, by far!

Discovered a plumbing leak on a Friday afternoon. I called AFC. In sticking with their policy I did not hear from anyone until the next business day, which was a Monday. By then the residual damage was mounting up and I had to call the authorized service provider instead of them calling me. The service provider was friendly and AFC did actual authorize the repair which, in my nearly 3 years of experience with them, is rare. I will not be renewing my contract with AFC.

I was doing some shopping two years ago when my home warranty that I had, the insurance policy, was up. That home warranty was also ridiculous and I wasn’t happy with their service. That was when I got to America’s 1st Home Club. I'm in my second year with them now. I had a garbage disposal claim and I had to prompt the office to send me the $125 check, but I had given them three weeks of business days. I was told that I was gonna get $125 to go towards the purchase and installation of a new garbage disposal. So, it was easy. I filled out the online form, and I had thought that the turnaround time would be no more than two weeks, but it was over four weeks. I prompted them and they said it was coming and they would email it to me. It did come through.

I’ve had American home warranty for three years since moving into this home. They didn’t cover more things than what they covered & sometimes it was weeks before I would get the problem resolved or a contractor out here - even to do a preliminary assessment. Over the years I had a harder and harder time communicating with the people that were answering the telephone. Within two seconds of filling out your online form Everett was calling me. I have never had such great customer service in all my life! Everett is knowledgeable & courteous. He is a wonderful representation of your company. I hope you can keep him for a long long time.

When I had a claim, I called them up and found out what kind of person I could get to come out. One gentleman I spoke to has been really helpful and the person who came out did well. I've had them for at least a year already and I just renewed.

I had my annual check-up for the heating. The techs discovered some problems and so I called to file a claim. It sounded like AFC didn't cover it but they said they deem the heating system unsafe to use. I haven't gotten back with them yet but I got an email that said to have techs come out, replace or repair the unit, send them a paid invoice and they would let me know if it was covered. But I don’t wanna go in and pay for something then they will tell me it’s not covered.

Kevin went above and beyond... Working with us for a couple of months, working around family crises, waiting for them to resolve and then helped put together a package for us... He was patient but persistent... Good job Kevin.

I signed up with AFC for the rental property. Everything is okay and my client doesn't complain so far. I have another warranty that is with another state and they have better coverage and price.

The manager was very knowledgeable about each of their plans. He worked with me to customize a plan that fits my needs. I know I will be happy with the coverage they are providing.

Overall I was pleased with the service I received. However, the manager was to email me with specific information about my account and give me a return email so I could send my proof of prior coverage. I have not received this email, poor follow up, leads me to believe the only important thing was to get the sale.

On our dishwasher claim with America’s First Choice, they quickly sent someone out. They were great, fast, and resolved the problem the first shot. I couldn’t be happier.

I was buying an older home, and I wanted to ensure that my stuff was taken care of. It was four years ago when I first signed up with America's 1st Choice. They were the cheaper one for the coverage at the time. I called them up and did everything online. But the renewal process didn't go smoothly. I paid to renew and I never used it in the first three-year contract, and I had a lot of difficulty getting hard copies of my policy. The person I talked to at the time when I renewed and requested a hard copy of the information multiple times never provided until I finally called when I did have an issue.

The service representative, Patrick was very informative and clear with providing myself and my husband with accurate information. We asked several questions and he was able to explain the information clearly. I had called other companies but AFC had the best policy for our home.

This is the best pricing out there for a fully comprehensive home warranty plan. The salesman discussed what was covered and gave me the lowest price they could. The salesman took the time to listen to my warranty and pricing needs. He came up with the best plan for me. After reading terms of the contract and finding them to be reasonable to the best of my understanding I believe this is a good fit for me. I read the complaints and found that they were responded to promptly and in accordance with the terms of the contract. Often they went beyond those terms to help people out. When you read complaints, also read the responses and see how the company resolved the complaint. I was impressed.

America's First Choice is a little expensive. For every occurrence, I have to pay $75. But the contractors are good. I have made only one request so far, which is also not done yet. That’s because maybe I made that request initially on my 60 days trial period. So, I had to do a lot of other things. The latest time the contractor came in, he said there is no valve to the gas pipe so he cannot do anything because there is no valve to shut off the gas. He could shut off the gas with the wrench, but he claimed that he did not have any valve to shut off the gas. This home is about 25 years old. If I have to put the valve, I have to spend more money.

The process of purchasing a home warranty with this company was very easy. No pressure, clearly explained everything. We have just purchased the contract, so currently unable to speak about service calls or any other aspect of service.

It takes too long for your company to get a support person on the phone for the homeowner and once the tech arrives at the homeowners they go through the same process, about 40 minutes into the tech. (plumber, electrician whoever) to start repairing fixing the homeowners problem.

I was very pleased with the service provided by Jayde with my service issue. Jayde kept me updated throughout the process. Patton’s plumbing and A/C were very informative and fixed my issue in a timely manner. I am pleased with the home warranty thus far.

Randy was a great sales manager. Very accommodating and never pressures you for anything. I would recommend him to any of my friends. I hope the service calls are also equally a pleasant experience. Thanks for everything.

I'm a new customer. I was looking for an economical home warranty that would fit my budget. AFC found me coverage that works for me. Very helpful, courteous and worked out a great payment plan for me.

Excellent initial experience. Salesperson Randy answered all my questions professionally. If the service over the next three years is as good, I would happily add a 5th star. The price of the plan we went with was very competitive.

I expected the process of filing a claim to be cumbersome, and I expected to have to provide extraordinary proof of appropriateness of my claim for coverage - and that didn't happen. All interactions were efficient and helpful. The reimbursement check arrived promptly. I'm impressed.

America’s 1st Choice sent a plumber to my house who identified that the issue was a problem with the recirculation pump, that he would have to order the part, but he needed to get approval from the warranty company, which was understandable. He made it sound like it would be no problem and that it was gonna get approved. Then we kinda had preapproved it with the warranty company because I said my recirculation pump looked like it went out and that was supposedly covered.

As far as the initial sales contact I had, I was very pleased and did not feel pressured, which is an important first impression. As far as service, I haven't had the chance to experience it yet, so I can't comment on that.

I open my 1st ticket with AFC due to my washing machine not washing. That 1st tech that came out basically listened to the spin cycles and told me it was not spinning on the highest level. Beyond that all he did was bad talk my Samsung washer and dryer. He made it clear that he did not like Samsung brand washer and dryer and bad talked it the whole time. Told me he will get back with me and never did.

America's 1st Choice application process was pretty easy. When I researching different warranty companies, I called them and told them what I needed. They called me back, set up an appointment and came out. When my heating system wasn’t coming on, I filed a claim and someone came out in about two days. He was very polite and solved the problem within 30 minutes on the same day. It was my first time using America's 1st Choice and everything was wonderful.

The technician who came to us was very polite and courteous. Even though he was not able to complete the job in one day, he made the experience informative. At completion he was very helpful and knowledgeable about the general maintenance of our stove.

I had another home club, but they had quit selling policies in Oklahoma. So, I searched for another company and saw AFC Home Club. I went with them because they covered more items. When I used it, the guy who came out was nice and he did a good job. The belt on the dryer drum broke and there was another piece that was loose that caused the belt to break, and he fixed those. He also left me a card.

I called wanting information on a home Warranty. I talked to James who answered all of my questions and explained the pricing and coverage offered by AFC. James was very attentive and courteous on the call both times that I talked to him.

I was very very happy with the service technician David. He came on time, diagnosed the problem and fixed it. He explained what he did. I felt very confident in his service. I will use him in the future and recommend American 1st choice insurance to all my clients and friends. Also the phone agent who handled my call sent the service request right away! DC Appliance Repairs was perfect also too!???

I researched and I liked America’s 1st Choice Home Club better. I looked at the entire thing and it was best for our needs. I did the application online and then, I spoke with a representative who was very helpful. He was very knowledgeable, friendly and a good people person. He went all out and explained everything very well. I picked an option and then I told him exactly what I needed. I’ve had AFC for a year and I’m very satisfied. We've had a couple of claims last year and I gotta look at something else too and compare to see which one to call. But otherwise, we're very happy.

Customer Service was awful and I was given contradictory/false information by two different people. Was not aware of the waiting period and it seems this is the only home warranty that has one like it.

Hello, this morning had great experience with your company and as a retired disabled veteran, money decisions are important. I was treated fairly, respectfully and a pkg that works for me. :) Thank you.

This is my second term with America’s First Choice. I had it for three years prior and I just renewed. Their customer service reps are fine. Theirs claims process was a little lengthy, but they ended up coming through. With my claim on a pool pump, I had to go buy it outright and then submit the claim. It took time to get the check back.

My most recent claim with AFC Home Club went okay. The first repair person that showed up didn't really understand what he was doing. So, it took a lot longer than I thought it should have. The second guy who showed up knew right away what the problem was and was able to order the part, and as soon as he came, it got fixed. It was for a wobbly fan motor and the claim has been open for about three and a half weeks. I would have liked them to have somebody else come look at it quicker.

I spoke with James yesterday after doing research of the many companies available to provide Home Warranty Services. He took the time to answer all my questions and didn't pressure me with sales tactics. We agreed to have a conversation today to give me time to still shop around. I read the reviews and the reputation your company has and just signed up for your services after my current coverage with another provider expires. James was patient and again answered the questions I still had and I can highly recommend him.

I’ve always wanted to get a warranty because I knew the appliances and stuff like that would be kind of expensive. Plus, you get a whole bunch of information in the mail so I decided to get one. It has been three years and we renewed with America’s First Choice for another three years. The first time our freezer went, they had an issue finding somebody to come look at it. It was three days before they brought it back. Then, we needed a microwave and I spoke to their reps two days after. They bought that back too.

I have totally nice experience, expect same service for any maintenance issues.

Had a great first time experience! Cancelled my previous warranty with a different company. Had to go through a call center and long wait time. Called AFC because I had some questions before signing up and my phone call was answered right away by a real person! Luke was incredibly nice and saved me more money than I would have saved by buying online. Haven't had any services yet, but it seems like this will be a good company to work with!

Within 24 hours of submitting the claim, a technician was assigned to work on my reported issue with the laundry washing machine. Shortly thereafter, the technician contacted me to schedule the visit and he showed up within a couple hours. He promptly diagnosed the problem with the circuitboard. He promised to come back in two days to replace the faulty board. That is fast, well within my expectation.

Hello. I had a great and pleasant experience with America's First Choice Warranty. They were able to assist me with my selected plan of service and in doing so ensured that I was receiving the correct type of coverage. Not wanting me to pay for features in which I do not have was a A+ for me!!! There are not many companies who will double check to see if you should be in a plan which cost less. The price point for coverage is perfect! And it's awesome to know the Company is local. I appreciate the integrity and professionalism of AFC and I look forward to doing business.

I've been looking to find a different warranty company after I received a renewal notice for an increased premium. We used our existing warranty twice to replace a water heater and repair a fridge ice maker. That's it. It was also difficult to communicate with third party agents from a foreign country during service calls. The clincher was the discussion with our plumber who replied that our current warranty was only concerned about the "numbers" and not the customer. He was criticised for being too efficient, thorough and going beyond what is asked.

Great and easy experience except for the checkout process. I had a coupon code and kept looking for where to enter it, and after I put in my credit card info and clicked next, I realized I had just finalized the transaction. Just keep an eye out if you have a discount code, otherwise very easy and painless!

It was simple and to the point online, that's what I was looking for. Pricing, coverage and even the service fees were right there to read over, instead of having to get confused with someone over the phone or just not getting the info right away in the initial inquiry.

Most thankful for Tyler, he took me through every step and I could not be more thankful. I called another home warranty company and they did not take the time to tell me options and seemed annoyed when I asked for clarification. As a first time home buyer you have tons of questions and Tyler took his time which is why I went with this company.

The person who came to repair the issue never came back on the exact date and time, but America's 1st Choice took care of it very well by changing the repairman and making it happen. Even though it took a long time, I’m glad that the issue was followed up on and resolved.

America's 1st Choice had one of the better reputations and their application process was easy. I did it by phone and the rep seemed to be very professional and helpful.

Very customer friendly and explains all. Was told the final prices they pay on the website for each area was incorrect, that they will pay to fix problem or get new appliance. I hope this was correct...if not please call asap.

I vote James and his supervisor Tyler as premier service representatives. They are very professional, knowledgable, customer-oriented to ensure all of your needs are met. I spoke with 5 other home warranty company and America's First Choice beat everyone else with best pricing; excellent customer service and exceptional follow through. I am extremely happy with this company.

I bought their insurance thinking that for the amount that I paid, if my water heater blew out it would be covered. But they said the only thing that was surely covered on the water heater is a little valve. I was surprised. I thought they’d cover more on my water heater. But we talked about it and I agreed with them. It was just a misunderstanding. They covered $576 of the $1,400 bill. So I’m okay with that. But I still thought they’d cover more.

We recently purchased a new home, and as part of the purchase we requested a year of home warranty. Unfortunately the seller picked AFC. So far we've had 5 appliance problems, but their policy is written in such a way that, for various reasons, none of the failures are covered. I understand it's how the policy was written, but that's my point - they have written the policies in such a way to be deceptive and underhanded. They have created odd loopholes for themselves to avoid covering things that the person purchasing the policy would expect to be covered.

It was so easy to get enrolled and management was amazing, Dave and Randy are top notch. Looking forward to them servicing our home. We had a terrible experience with a previous home warranty company and AFC came to the Rescue.

After very, very patient person took my work order I kind of sat back and thought "Well, we'll see how this goes". I was contacted by your office with the contractor assignment within an hour. I contacted the repairman, and he showed up later today and fixed the refrigerator. I was frankly amazed that it was done so quickly. Mr. ** was very personable and professional. Ya done good!

America's First Choice Platinum is a DYNAMITE homeowner's warranty program. From the very beginning, Melanie was there to help me. She explained the warranty program in great detail; and only after all of our questions were answered, did she say goodbye. Melanie treated me like I was a member of her family which made me trust her even more. Unfortunately, my refrigerator stopped working a few months later. Melanie immediately connected me to the service department. The service department was EFFICIENCY PLUS! They immediately sent Ski Electronics and Zach the repair technician was extremely skillful. As a Realtor for 30 years, I know how valuable a homeowner's warranty is. I also can recognize that Melanie and each service department representative are experts in their chosen career. What could have been a nightmare turned into a problem solved with no stress! Thanks America's First Choice!!!

I've only done one claim so far and it's been fine. I called in and they had somebody out to fix in a couple of days. They let me choose the contractor, which I appreciated.

I had talked with 2 different people. 1 is Nick ** and the other Everett ** and they both helped me to decide if this is the best Home Warranty. After speaking to both of them I decided to go with AFC's Home Warranty. Thank you Nick & Everett for helping to decide which warranty to pick for my home. Now I hope I've made the right choice.

My first contact was surprisingly inaccurate. I was told that my machine was under warranty and to contact LG. The truth is that LB has a 1 year warranty on parts and a 10 year warranty on the motor and drum. The machine was just over 10 years of age. I became disturbed with AFC. I contacted a reliable repairman who had performed work on other appliances. First thinking AFC was not cooperating, I ordered the parts online with repairclinic.com. HOWEVER, when I contacted AFC several additional times, my policy service began to be honored. It was concluded today to my satisfaction with a call explaining I would receive a reimbursement less the $75 service fee. All is good and I was able to have the machine repaired very quickly compared to former home warranty companies I chose to abandon. I am very pleased today with AFC - good follow-up and notifications.

Thank you for being so attentive to my needs. I am grateful for your team's polite and non-pushing attitude. I was in need of a new home warranty and they made me feel welcome and they were very knowledgeable. Thank you.

I called AFC, gave them a report on what was happening. Received an email stating the report is in & they are working on it. Next day I received a call from AFC informing me they have a repairman who will call & set up a diagnosis appt. Two days later my drier was fixed before noon! $60.00 co pay was all it took! Perfect!

We use AFC for our rental properties. We try to remedy problems quickly for our tenants. When we get a technician out to the property, they don't have time to be on the phone calling back and forth with a diagnosis to proceed. They do however provide a detailed invoice of the repairs that are made. But this doesn't seem to be good enough and its frustrating for our technicians to have to play secretary while out in the field working going over they same thing they detailed in the invoice. And also we get several calls having to explain the same thing over and over again. It's frustrating and very time consuming.

Randy as a CS rep was wonderful. Explained everything correctly and handled the affairs very professionally. The price was right and the expectation was fulfilled. I expect to renew the contract at the end of the term.

I was recommended that I research you guys first when searching for a home warranty. I went online and other companies were being ranked higher. But when I read the plans and the coverage it became clear who the best really was. I look forward to having this service for my property for years to come. Thank you.

Kevin was knowledgeable and helpful in choosing this company over the many others on the market. The plans were reasonable in pricing and the protection seems to be above par when reviewing other home warranty companies!

I've been with AFC for a couple of years now. I've spoken with their warranty manager a couple of times which have gone pretty well.

I like America's 1st Choice very well. My daughter said that their company is very good, so that's where I had coverage. I've had it for two years now and their customer service is good so far.

My kitchen sink became clogged and I tried everything possible before calling AFC for a service call. Everyone was very polite and professional and they had a plumber to my house within two hours of the initial call. Plumber was very polite and efficient and had the sink unclogged in no time. Very pleased with the entire process.

We came from another warranty company. The other company was chosen for us when we purchased our home. When our our oven/microwave wasn't covered by the other company, it was a time for a change. Nick was very helpful and upfront about the warranty. We purchased the 3 year Platinum. Looking forward to peace of mind and not worrying about covered items.

I submitted a request for service because I believe that our toilet was leaking. I was assigned a contractor who I contacted and I was not happy with the customer service that I received. I decided to go with a company that I know and I trust and I was told that it’s OK to hire my own company and that I can submit the invoice to be reimbursed for the services. The company came out and they had a service fee Of $90 but they convinced me to buy a one year service policy and for that I was waived the fee. I spent $149 for a one year service plan. I submitted a request for reimbursement to AFC for the toilet valve that was replaced For which I am covered and for which I paid $165.

Previously, I had another warranty company and I'm very unhappy with them. I then went with AFC Home Club. The first time I had a claim, it was so easy. I've had a not so pleasant experience but when I got to a manager, that was resolved really quickly. The techs who have come have been very good and they're very caring.

I was impressed with my first call to your company. I called late and someone answered the phone. The first person who answered was courteous and when I told him the reason why I called, I was immediately transferred to Dave ** who was so helpful and patient with all our questions. Hoping that the experience we had on our first interaction with your company will be the same going forward. Thank you. M.

When I looked up on the internet, America's 1st Choice was the number one choice. I decided to get their policy and I like that if something goes wrong, I got a back-up plan. My experience when filing a claim has been good. The reps answered all my questions and they knew what they were talking about.

Easy to sign up online, competitive pricing options. Save more if you purchase paid in full multi year plan. Worth the money when you think of the cost of potential problems that can arise. Will help with selling of your home if you ever have to sell to have warranty in place.

First - Refuses to call back--will be cancelling my new contract today and never referring your company to anyone. Most people I know have houses that are 20-50 years old and a plan like yours is a must. When people heard I took out a plan they wanted to know what I thought of yours and initially I was positive. Now you guys are gone.

Had a wonderful experience purchasing our new home warranty. Excited to work with a company who strives for excellent customer service. The response time was quick, Luke was so helpful in answering our questions, and they were able to give us a great deal without losing any of the quality standards.

Nick was absolutely amazing. He was thorough and clear about the plans and their differences, and he even helped me to compare it to my current plan options. At the end of the day, he made making the switch a no-brainer. 10/10 I'd recommend him.

I requested a “welcome package” that would give us detailed info on our warranty, coverages, exclusions, etc. Apparently I received it a week later, but could not print at that time. When I tried to print later, the attachment was gone. Requested it be resent twice, I’m still waiting. We are now 6 mos into our warranty. We filed a claim on the heating system which was denied, app $400. Our service company told us they have made this same repair for other warranty claims and it has always been paid. We were owed $10 for the service call and were told we would receive an e-check in 5-10 days, took up a month. The people that we have dealt with have always been very courteous and calls are returned within a reasonable time, but follow through and results are lacking.

I was with American Home Shield warranty for about 8 years. They used companies with low star ratings. And I was very disappointed with their customer service. I am very pleased with AFC so far. This was the first time using them for a repair but it was a pleasant experience. No wait times for calls and the company they used was very professional and friendly. Not to mention the option to use my own company if I want to.

I was drawn to go with America's First Choice Home Club due to the variety of services and the coverage that they offered for the deductible that they were. I called to submit a claim and they sent somebody out right away. As a matter of fact, it was like the day before Thanksgiving that something went out and they were very timely. The technician was great. They came out for one thing. The plugs was out in the kitchen, so they sent somebody out right away. And they checked the breaker box and they’ve actually found something else. They had to call and they approved both claims. So, that was great.

Sales Rep was knowledgeable about the service offering, listened to my needs and put together the proper package. She provided the requested terms and conditions and answered all my contract questions. Also she worked with my schedule for communication and wasn’t an annoyance as so many others can be. Very pleased so far.

We switched from American Home Shield (AHS) to AFC a few months ago. We made the decision because it was a little less expensive and the salesperson we worked with was great. In the last month, I had to get an expensive HVAC maintenance done, they refused to repair an issue with our water heater, and refused to cover more than $150 toward an issue with our oven because we were TWO DAYS away from the end of the initial 60 day grace period.

We had to have our heat pump/air conditioner/furnace replaced and it was done exactly as promised. The only fault I have was the wait time to have it replaced... 2 weeks is a bit long when the winter is pretty cold in our area. Need to have more companies that people can use things like this happen.

Absolutely the best to deal with, Sales Rep, Mr. ** followed up with answers to my questions being very considerate & genuinely interested in my business without rushing the decision to close the transaction - thank you!

We called on 12/24 because one of our gas burners won't shut off. It is now Jan 4th and we haven't gotten it repaired nor has anyone contacted us. We reached out to the company that was supposed to do it but they said they informed AHS that they don't work on gas appliances. This has been a terrible experience. Worse than when our stove went out.

I received a phone call almost immediately after inquiring online about warranty plans. The gentleman said he would call me back after sending a sample contract and a price quote. I did not receive a return call nor did he respond to my email inquiry. I felt this was a great product and made my purchase online with no assistance.

Absolutely horrible company. I want all my money back for my inconvenience. Always has a way to worm out of their verbal promises. Disgusted. Told them I wanted to report them to ConsumerAffairs and they cockily said, "Go ahead." Disgusted entirely.

First and foremost, James is an amazing agent! He was patient, and took time to answer all of my questions. The flexibility of choosing your own technicians, the price of the plans, and the fact they are in AMERICA (GA) made this decision a no brainer.

Called in to establish new service after being informed by American Home Shield that I was not covered for septic repairs, and that they only cover septic systems for 1 year. My AFC representative, James **, was very professional, polite, and understanding and ensured me that we would be fully covered. I look forward to many more positive experiences in the future with this company.

Thus far, your company has been spot on. Offered me the coverage I needed, without any pressuring or "upsales". Very professional and courteous. So much better than the company I had before, the same ones who took almost 4 months to get my microwave/oven wall unit installed. It took me doing the bulk of the leg work while it sat in my dining room.

Horrible service. Washing machine broke and they didn’t want to do anything at first. After several calls they agreed to send me a check for $300.00. I had to pay out of pocket for A new one for $600. The check took over a month to get also. Cancelled service and went to another company and I’m very happy.

AFC seems to have a glitch in sending documentation to their vendors upon a service request. For my stove top repair, two vendors contacted said they had received no documentation on the request, so they hadn't contacted me. This despite the fact I received texts/emails from AFC saying they'd found a vendor for me who would contact me. No vendor ever did. I had to contact them with the info supplied by AFC. When a vendor did come out, they thought I was a cash client instead of AFC (although I'd told them I was AFC when I called the vendor to schedule service). We had to spend 30 minutes on the phone with customer service getting the ok for the $75 fee.

I own rental properties as looking around all warranty companies have pros and cons. This one has a lot of unwritten cons. While others state the fact that if is irreparable they will replace. AFC has a list of only items covered on particular appliance and then offer a buyout. For a couple of hundred more per year go with one with fix or replace warranty. I was assured under gold plan unless problem was listed as Not Covered it was covered as they could not list every individual item. Needless to say I will not renew with this company. With AFC 2 claims 1 refrigertor, 1 dishwasher. Refrigerater compressor was bad and had option of fixing for 60.00 or offer 450 towards replacement. Took 450 and bought a new one for 900 delivered and installed and warranty.

I changed from One Home Protection to America First Choice home protection because we are permitted to find our own contractors with AFC which makes more sense and prevents the customer from having to wait several days or weeks for 1-2 contractors who are assigned to the home protection company. The service with AFC in the transition was efficient and they demonstrated excellent customer service.

When America's 1st Choice called me, I loved them. They were the best in the world and they'd do everything. You have them at your beck and call, until you call. They sent a guy and he told me my heater was dead and they wouldn't repair. AFC wanted copies of my service and I said I couldn't find them. Eventually, I did find it and they said, "We won't fix that." The last one I had didn't fix the faucet leak, and they told me they didn't fix leaks. So, I had to let them go. They really made a fool of me.

I spoke with Layla on several occasions and she was very helpful. She was one of the main reasons I went with this company. Also you can use your own people instead of AFCs service people. I haven’t used the service yet so I can’t remark on that.

I found an unfortunate incident with my refrigerator on the eve of Christmas. At 11:35 I called AFC and there was someone actually there to answer the phone, how wonderful. She took the information and AFC took action the next day. Of course they will have to go through the procedures of the 24 to 48 hours until a contractor contact me. But my refrigerator is really bad and I needed attention on it or right away.

When I was first buying a home, I didn't know exactly what may happen with certain things in my house and had gotten America's First Choice. Also, my house has a septic tank and they cover septic tanks in case something happens to it. However, my experience with them has been touch and go because I didn't read everything. But the customer service on the phone was fine as far as having the knowledge about what has to go on in the process.

This the first claim I've attempted and it was denied. The door hinge on our washing machine is broken. I was told that repairing it or replacing it was not covered because it was "non mechanical". I have two policies with AFC one for my primary residence and the second for my rental property. If this is is the type of service I can expect it is doubtful I will be renewing with them.

They will spend all their time looking into how to get out of paying a claim, I was rejected on numerous claims and the people answering the phones are rude and could care less if they help you. Save your money and don't go with this company.

I had an issue with my sump pump. Claim dept was very helpful and had no issue receiving the funds to pay for the repair. Everything was a seamless process. I was extremely satisfied with the service for this incident that took place.

America's First Choice's service was said to be good, but from our experience, it was not. They did not satisfy the claim they were supposed to take care of. We escalated all the way through the Better Business Bureau and after that, America's First Choice was able to partially set aside our complaint. However, because of that, we don't want to use their service anymore.

I am responding to AFC’s follow up request to leave a review, so remember - they asked for this. I switched from AHS after being sold on the concept of ease and being able to select your own workers, I cancelled my contract after five months. During this period two issues arose at my rental property. During the first one I found out that I could submit the work to them for reimbursement after the claim (using my own provider in order to provide a speedy repair), but they could deny it even though it was covered by the policy. Otherwise you have to wait for the approval (3-5 business days). The second was my stove. The top was coming off. Found out this wasn’t covered cause it was ‘damaged’. This tends to happen when you use an item for 10 or so years. Nonetheless, they refused to pay.

I had two problems with my house for the first time since switching from American Home Shield to AFC Home Club. AFC was much easier, faster and more efficient to deal with. Both issues were resolved quickly including replacement of both items.

I am pretty sure that this review will not appear, since we have already terminated our home warranty coverage with AFC. We have already submitted this to the BBB and published our review and remarks to the "Next Door" neighborhood blog. Within 60 days last summer (2019) our water system and A/C both failed. We submitted both to AFC and both we declined based on incorrect information. We accepted their decision on the A/C unit because our A/C unit was declined because the failed compressor was in the 9th year of a 10 year warranty covered by the manufacturer.

Submitting a claim with AFC is an easy process. My first claim was for my garage door opener. It was old and it quit. They allotted me so much and I got to buy a new garage door opener. I submitted the receipts to them and they paid me back within a timely manner. It was good. Then recently, I put in a claim for my air conditioning. When my AC kicked on it was cool. But it's 150 degrees in the shade and my house is cool. The fan kept running and what I kept feeling was warm air. I figured something was wrong.

Had a great experience signing up with AFC Home Club. I was assured that the technicians provided were rated 4 stars or higher and that there is an option to use your own technician if need be. I’ve had poor experiences with a couple other home warranty companies in the past so I am looking forward to starting a great relationship with AFC!

In the beginning of 2019, we decided to get the 3 year warranty for appliances and enrolled to AFC. Upon submission of the service request to AFC, I was given wrong commitment from the relationship manager to get the repair work done by the AFC authorized contractor and submitting reimbursement to cover the expense related to repair. Upon submitting request for reimbursement, Service team declined to process the reimbursement and threaten to take the business if I am not happy with the service.

Preston was very helpful with explaining the different coverages, and with helping me select the right plan for my home. Even though I haven’t used the service, I’d recommend them to anyone. As I hope to never use the service, I’m comforted knowing they are behind me.

Best companies. It was company ever. I would like advice anyone not to get a homeowners warranty from this company that does not honor the contract that has not do anything that will let you try and fix your stuff first before I get come out. So people please do not. Do not as I said it before do not choose this company.

Recently again called to have someone come look at water heater and was denied because it was determined that it had rust on it. We buy home warranties for reason like this. Spoke to a manager after 2 days and was told tech told them it was due to negligence. When called the plumber they told me never said such a thing. They did say the warranty company asked if there was rust on the outside so of course there was a little and he had answered the question. So of course they denied. I am not certain home warranty companies are all like this as my daughter has American Home Shield and they assisted in paying a partial amount depending on age of water heater. So frustrated and this of course was not. The first time they neglected to pay on appliance in my home. They also know I am a senior and believe they take full advantage of that as well.

This is the third home warranty company that I have used over many years of home ownership. This is the best by far. They do not have hidden exclusions and are responsive. They work at keeping you informed and are very accessible. I have been pleased with their contractors except once and they readily sent a replacement service. I will stick with this company.

I had a problem with my furnace in the spring and called to get assistance. I was told I had to wait as it was within my probationary period. I was upset and told them I'd find my own person. The problem didn't happen again at that time and the furnace got shut off for the year. When I turned it back on in the fall I still had the issue. I called and was told that I could not use my warranty because I had told them I'd find my own repairs. I never did. They wouldn't listen and refused help.

Claim process is very stressful. Managers who handled our concerns were rude and obnoxious, I had to cut them off during our conversation and remind them that I was the customer. I don't believe this firm intend to replace any defective unit in your household if it surpasses $200, I was offered $190 on a $2000 repair for my AC. I Left the money for them..

Please cancel this coverage. This company has been absolutely the worst waste of time and money. I have no intention of proceeding with this coverage. I was not going to renew it and I still have a few claims to submit.

Compassionate and very informative. Home buying is stressful enough. To make the home warranty process easy and non invasive was comforting. After making large down payment nice that they offered budget options.

As a disclaimer, I didn't have any issues with customer support. They were very helpful and friendly. I also never completed a work order/service request. Below is the reason for the two stars. As the title states, READ THE TERMS OF SERVICE. I can't emphasize that enough. My main concern was our AC unit. It's 10 years old and will probably need to get replaced soon. I read through the service agreement and noticed that there's A LOT of ways this company can simply shake their head and deny your service request. They dont cover rusty components. Theres critical, metal components that sit outside for years. Naturally they're going to rust over. But their terms state they dont cover them so you're on your own. They dont cover acts of god. Frankly, this one is **. How do you classify an act of god? If you're religious, aren't all things acts of god?

It is wonderful that we can speak to a friendly person in customer service rather than a machine. The customer service is far better than the last home warranty company I use to be with and is why I switched. Being able to pick our own technician is another great feature! Thanks, Kathy.

I referred AFC to my son. I was told that I would get a $25 gift card and that was in September and it’s now Dec and I haven’t gotten it. I’ve called and emailed and to no avail. I called about two repairs and only one was covered. The other repair was not covered. I won’t be renewing with AFC Home Club.

AFC refused to cover our home interior plumbing leak because we did not report it to them before having it fixed. Right, so I am supposed to wait for days/weeks with water spraying out inside our walls while AFC decides whether they will cover the repair bills? I submitted this to them two weeks ago and am just now hearing back from them. If they will not cover this kind of emergency (which the Gold Plan states is covered), you can bet they will not cover less urgent issues. They are good for nothing, so my advice to those who are considering AFC, don't waste your monthly premiums on their useless policy.

When I had a little leak underneath my kitchen sink, getting everything set up with the vendor took about four phone calls to America's First Choice and the whole process took about three weeks. The first phone call, they said, “We got an email. Here’s your vendor. He’ll be coming out on this day.” I waited, but the vendor never came out. When I called them, they said they didn't exist anymore. I had to call and explain that to America's First Choice. The technician was great though. He put a stopper in the mechanism that was right where the drain goes, but apparently, that piece was not covered.

I called about seven other companies and when it’s tough to get through to right person in sales I can only imagine how challenging it must be when an actual claim needs to be handled. My agent was spectacular on the phone. I feel very confident in your company if an issue was to ever occur.

I have 4 active policies and have not have not had problems getting service. No hassles. No long wait times. Have been treated fairly in getting replacements. I had no problems calling AFHC to add my new house.

I had the blower motor assembly on my AC replaced. AFC said they covered that so we had the work done. When I went to be reimbursed for the work, they only covered the motor component (not the entire assembly). No quality licensed and insured AC repair company would ever just replace one part of the assembly - they would order the entire OEM assembly to make sure the problem was completely fixed. AFC also only covered $100 of the labor cost and none of the tax so basically I was reimbursed about 1/3 of what I paid. What is even the point to go through hoops to barely get any of your money back. I don't even know how this is company is allowed to operate today.

After I had submitted my credit card information and returned to my email I found an AFC email with subject <> with a code for $5 0n 1 Year Paid In Full Options. The code was [50OFF]. Since I had already checked out I was not able to apply the code. I did reply to the email but am not sure if that email is attended to since it was not a person but a generic address <>.

I shopped around a lot today to get a home warranty, AFC was the 1st and only company that wold send me a full contract without an hidden clauses. Very personable and answered all of my questions. I own two investment properties and the previous warranty company FAHW provided nothing but poor service. I have not used AFC, but anything is better than what I had.

I had the most wonderful experience with your customer service representative that signed me up for your home warranty. She was knowledgeable. Very professional but yet personal as well. You don’t get that very often anymore. Thank you Maureen.

I was very pleased of the available plan option and payments. I also liked how the account rep explained everything and was willing to work with me on plan and payment options. I also like that the account rep will be my go to person.

It was a real pleasure dealing with Randy and Maureeen tonight. They were patient, knowledgeable and courteous. I hope never to have to utilize my newly-purchased home warranty plan, but if I do, I am sure that they will make it as painless as possible!

Everett walked me through coverage and options after a dissatisfactory experience with a competitor - I needed clarity on very specific scenarios and uses of the product, which were given clearly, & without hesitation. 100% staffing in the USA with no foreign call center and an assigned account manager means they take customer service seriously.

They are only good at getting your money up front and sale you the one year home warranty. As soon as you have your 1st repair your nightmare starts. They are total ripoff. Stay away. Check their BBB complaints.

Spoke to Connor about moving from a competitor to AFC & he was knowledgeable, friendly, polite & NOT ARROGANT as some sales reps can be! I was going to shop around before making my decision but honestly his manner & detail SOLD ME immediately! Now I only hope Co. lives up to his promises!!

I appreciate being able to speak with a person and not a machine, quick response, and the courteousness of answering my questions. I am thankful and relieved to know should a problem occur with my home I have somewhere to turn for assistance. Thank you so much!

Customer service was great from the start of the claim. This was my first time making a claim and the rep was patient and knowledgeable explaining the process. The customer care reps called and emailed throughout the process ensuring a positive end.

It was a great experience from filing out the form to making a purchase, the agent has called immediately and has been very available for any questions. Amount of calls and email may have been a bit excessive, but overall no one was rude or pushy. I got a lower than web advertised cost so I was happy with the end purchase. We have yet to see how the service works during execution but so far so good.

I was really happy with Preston on his knowledge about your company and the ability to help me understand what was being covered and how Preston when out of his way to work with me on finding a plan that fit my family.

Nick was helpful by transferring me to Randy immediately. Randy was very informative and offered me the best his company could offer. I also like the flexibility in case of unprecedented outcomes and the options that Randy provided. I look forward to being a customer for many years to come.

I went with AFC but then I canceled them. When I put in a claim and tried using my warranty, they honored it but then they reduced it by a large amount because the furnace that their contractor was fixing was older. There was a lot of small print in the contract that a lot of people don't read about. One of the reasons I took out a warranty on several of my older houses because I thought the appliances, the furnace and the hot water tank would be covered. They're older, and eventually, they're going to be replaced. But then I found out that anything over 8 to 10 years is not usually covered 100% when it comes to repairs. It's always reduced. AFC should inform people about the small print they have.

Didn't cover all the expenses of the air conditioner. At that having trouble getting reimbursed for the small fraction they did cover. Long wait time on the phone to speak to a representative.

I originally used Old Republic and I was looking for a company that had a lower deductible. I did a Google search, found AFC Home Club, and signed up with them. So far, I've had a couple of claims with them that went really smooth. But the one that was the worse was the most impactful and that was for the air conditioner. I was told that the air conditioner was covered but when it blew and failed in the middle of a Phoenix summer, they weren't open on Saturday. So, I couldn't even get the claim started until Monday. It was 120 degrees outside and that made it a little difficult. There was somebody that answered the phone but they didn't even start a claim until Monday, which is a little ridiculous for a company that's supposed to be 24/7.

I have used few other companies for my warranty but AFC is terrible on the cover things. They ask you to pay service fee and then on top of it to pay prorated for fixing things, that is a new one, never heard of it!! Watch out before buying warranty from AFC!!

I did research on the web to find the best home warranty company. Several recommended AFC. The agent I spoke with was very knowledgeable and competent and advised me what plan to choose at the best price. It awaits to see how the claims court will be handled, so stay tuned.

When purchasing representatives never mentioned the 30 day waiting period and then another 30 days where they only pay 150.00 for any covered problem. You do not find out these facts until you get their portfolio in the mail. If they had mentioned the parameters of the coverage for the first two months I never would've purchased.. My suggestion is to go elsewhere and find a more reputable company for your homeowners insurance. I know I will.

So helpful and answered ALL of my questions thoroughly. So happy to have reassurance that our home is protected, having that peace of mind as a homeowner is such an awesome feeling!! Thank you much!!

I initiated an issue with my GoodMan HVAC system for heating problems. I was told that it has a 10 year warranty and that they would not help me out with anything on this front. So I would have to deal with Goodman and the service tech. This is equivalent to having no insurance (except that I paid for 3 years!! to AFC) and am dealing with goodman and service technicians who can charge me anything. I was promised the sky when I purchased this for my townhome and the current home. But I was shocked to see how bad their agreement is and they do not cover anything. I would be cancelling their insurance and going over to some company that really treats their customers well. This company should be given negative stars.

I called this weekend due to a failure of my water heater, I have a platinum plan and have even paid extra to make certain all of my house devices were covered and correctly. I requested service and was advised that I just need to call a licensed and insured plumber to complete the work (as it says on the website is the process) and when they arrived on site that they needed to call and leave a message with someone. When the plumber arrived they diagnosed the issue and made the call to this company, left a VM as instructed and then completed the work.