AFC Home Warranty Reviews

It was frustrating because I've had to call AFC several times to allow our Property Mngr permission to make decisions on the account on our behalf but somehow the notes are not being saved (or service reps are not checking them) and AFC is denying our Prop Mngr from taking care of business. Also, we were sorely disappointed in the coverage provided on the repair for our A/C unit. Kinda subpar and did not cover the full repair.

I bought a home and AFC Home Club was a referral. I went with them and the contractors were great. Their work is okay so far but submitting a claim was painful. I didn't renew the policy.

Kevin was very professional in welcoming us to AFC’s family. We had very bad experiences with American Home Shield and we needed a fresh start. We’re looking forward to your services in the future. I truly would recommend this company to our family and friends. Thanks for invite.

My account agent was awesome! He listened to my specific needs for a home warranty and help me build the right warranty for me. The process was simple and quick. Would definitely recommend to friends and family. Customer service was exceptional.

Kevin has great customer and provided us with a great cost effective option for our home. We are looking forward to having AFC provide their services for our current rental property. I highly recommend them to any homeowner that needs cost effective coverage for their home.

The technician did a great job. He was very efficient. He knew exactly what was wrong and did what he had to do. He didn't charge anything extra. Some places tend to do that. We were very pleased. As a matter of fact, if we need anything, we'll call him again. AFC's service was good. I had no problems. I talked to a couple of people with the reimbursement and with the problem itself. The reimbursement was a lot quicker than they said it would take. Everybody was very friendly and helpful.

Kevin put me at ease with the sign up process. He listened and answered my questions about getting home warranty and your premium beat other. Thank you AFC. I feel that if any covered appliances in my house is broken you'd back it up.

My husband told me about AFC. When we had an issue with our heat pump, I called and told AFC I had a problem. And then, they called me back and said that they called the company and the maker of the AC unit, and they said that the parts were still under warranty. Therefore, AFC would not cover anything. The warranty covered a $30 part but AFC wouldn't even cover the service call to install it. That was disappointing. I called and asked for a manager because that was pretty crappy. I still needed someone to come fix it. The rep said, "I'll give you $100 credit." I appreciated that gesture, but it soured me on everything. Now, what's going to happen next time I had a problem? Our oven was also having issues. Instead of going through the warranty and having someone come fix it, we would just choose to purchase a new one. So far, I'm not super happy.

One of the hose spigots cracked. It was the hose bibb out of the back of the house. I called AFC and everything went pretty smooth.

Easy resolution in working with contractors and AFC. Easy to use. Reasonable price for service. Would definitely recommend to others. You can use your own service people and send to AFC. We had left American Home Shield because it took forever to get to speak to someone. AFC is much more available.

Patrick provided great service and info about AFC Home Club without being aggressive and pushy. He answered my questions and I appreciate the time he took to tell me about the plans and prices. I've called several companies and instantly had a good feeling when talking to Patrick at AFC.

I made a mistake by submitting the claim. I spoke to the representative Adream. She was professional, courteous and very pleasant to talk to. She answered all of my questions. It was an absolute pleasure speaking with her. It makes me happy to have AFC.

A friend told me about AFC. My claim for the dishwasher went pretty good. I was happy with AFC, but I wasn’t happy with the person who they sent out. Their response was slow. I wasn’t 100% with the way they went by the service, but eventually, once I got serviced, it was okay. The tech did a good job.

Luke did an exceptional job explaining thing and getting me signed up. He was knowledgeable and got me the best possible program. I will probably recommend the company to friends and family. The signing up process was easy and fast. He was able to answer any questions that I had.

Last contact was sale discussion with your rep 2 weeks ago. No phone calls or info has been received so obviously this exercise is futile. I know you received monies as close was 3-4 days ago. I was not informed of what the process would be moving forward-just told by sales agent that you would contact me.

Out of the top five highly rated home warranty companies that I requested quotes from and talked to personally, Dave ** and Patrick ** were the most personable, knowledgeable, and went out of their way to negotiate the best deal for my hard earned money. In fact; I was so impressed, that I bought a home warranty for my rental as well.

Very happy with what got for the money all so I think the service will be great when I need it. I like that I can use my own contractor which great and no put money. You all do it. That is great to have a company like that.

Our experience with AFC Home Club was good. It's just the policies changed. There were limits on the amount when it comes to various things. But submitting a claim has been very easy online. There were a couple of contractors that were not as talented though. Initially, there weren't as many people in the area that would service but then we had some better contractors towards the end. We had a situation where they installed an InSinkErator, and the contractor didn't put it in correctly and it leaked under the sink. We called and said, "We're having some problems with this." He came back. It was two months later and he fixed it. But there was so much damage to the wood under the sink and they didn't fix it. He didn't replace it.

I was initially attracted to AFC by the simple website organization, customer ratings, competitiveness and ease of instant quote with no gimmicks. I ultimately made the decision to signed up based on talking with my account manager and support team. The AFC team was well spoken and knowledgable of the different options.

America's 1st Choice sent a person out for a claim. He checked the issue out and I paid him the $70 fee. From then on, he kept saying one thing and then AFC was saying something else. So finally, AFC got another person to come out here and then it took a while because he had to order the whole part of something. Then the person that came out to fix it said that he just happened to come out here and they didn't assign him to do the job. But I think he just didn't come out for a while. So wasn't really 1st Choice's fault as far as I could tell. The claim went good except it took a long time to get it accomplished and it took several calls on my behalf. But everything is working fine now. I've been with AFC for about five years. They had promised me that the price I paid for the first few years would be the same price for the next few years. And that seemed to be true.

America's 1st Choice Home Club was the first place that I called. I mentioned it to some people at work who already had purchased such a warranty and they told me how good of a program it was. I've found it fairly easy for the claims that fall under the umbrella of what is able to be fixed. But when I was originally on the phone and going through the sales presentation, I wasn't fully aware of the minor ins and outs of what they cover and don't. I have had some things that I've called to get fixed and were just flat out not covered. That would be my biggest issue. However, the contractors had all been good. Actually, two of their contractors were the ones I had selected myself because of COVID-19 so it hasn't been bad. Everything that people have come out to fix has gotten fixed.

Maureen helped me make a decision on our home warranty and was so helpful answering any questions I had, I would highly recommend this home warranty because of the customer service alone. I have not used the services yet but I’m sure by the other reviews they do a great job.

Nick was patient and informative. He answered all of our questions and we never felt rushed or pushed. Great discounts were offered and the coverage Hits every need we threw at them! Referral program is great for both parties. It’s clear they are working hard to be different and better than the other companies!

Paid extra for ice maker. It spit out ice randomly. I slipped and fell and lost my leg. I was not told that the valves were not covered even though they are in the fridge. $350 worth. The repair guy was great, but it took two weeks to get ok. I am unhappy after paying $1300 and never using this..

Ejector sump pump. I rated the experience as good because we had to wait 6 days before obtaining a technician. I would like to see you provide emergency service for those situations that warrant a more timely visit, as me and husband had to continual drain the pump to avoid flooding. The technician suggested a new pump because the old pump was already 5 years old and it did turn off on its own, but per AFC guidelines we will go with fix. The technician was able to restart it, but now I fear that this could happen again and flood the basement.

Awesome plan options that are very reasonable and affordable and meet all my personal needs plus the benefit of working with real people that are personable and care about their customer’s wants and needs. A truly enjoyable experience where I felt like I won in the arrangement.

One phone call and our dishwasher was repaired for $60. They were very communicative with the scheduling which really helped me out a lot. Great experience. I would recommend America's First Choice Home Club to anyone who wants the peace of mind that their home is covered.

After reviewing five home warranty Companies I chose America’s 1st Choice. The Platinum plan was better priced with me in control. Also, phone rep. Preston, answered all my questions and he was very helpful. It was like speaking to my son, who I respect and trust. Thank You Preston.

New Warranty Member - Great Customer service. All the information explained in details about different plans and pros and cons for each plan. It was easy to pick the correct plan based on the information provided by customer service team.

The refrigerator went out and I called AFC. They sent out a repairman and he said a part was needed. He called Sears, the only person that carried the part, but they said it's no longer on the shelf and they didn't see any time they're restocking it any time soon. The part was delayed and delayed and we would call back and forth to try and get some resolution because we were without a refrigerator for months. I talked to the guy that they called out and said they never had anything like this before from any other company. The lady that handled it at the end was awesome but overall, the experience was not handled properly, not for the money I paid three years in advance to have a home warranty.

We just recently bought our new house. I was doing some research online and just seeing that AFC was on there and we saw the reviews and stuff, and decided to go with them. However, it was later that we found out that it was not what it was all cracked up to be. We signed up for it online. It doesn't tell you that you have a waiting period before you could file a claim. So, if you file a claim within the first 30 days, they would only give you $150 back towards whatever repairs it was.

Home appliance and major systems coverage. Easy breezy process. Called toll free number, answered a few questions, got quote, paid with CC over the phone, and done in about 5 minutes; all while wife was upstairs rummaging through files for dates of install on all appliances and systems. Not needed!

I looked hard at ratings probably as much as anything. And then of course, I'm in the automobile warranty business. I approached a bit differently because we do the same thing. We just do it with cars. And the idea was that I wanted to read all the contracts and make sure what the limits of liability and those things were. So, that's why I adopted America's 1st Choice. It was a smart decision. We only had one experience, but they certainly did what they said they would do. However, we didn't get off on the best foot in the first phone call.

My representative was clear and courteous. She explained the difference in the plans and extras or add on. We looked and both the discounts and the exclusions. I got 5 star service. Really appreciate coming aboard with a highly rated company. The 4th of July special is terrific! The Service call fee is a bit high but hopefully that will be made up in service. Thank You.

Dryer would start and then stop. After trying the off and on buttons, the repairman felt that the issue was with the button that controls the fabric selection. Repairman found select button is cracked and Seemed to be causing the trouble. He said he would report the trouble and get back with us on the company’s decision.

Everett was very thorough going over their plans and costs and coverages and explaining everything and letting me know I will be talking directly with the company when I call, I went over their reviews and am looking forward to working with them.

AFC is very efficient. I used them once and it went well. The entire process of opening a ticket and talking to them was simple. The reps were helpful. The contractor came and he was really nice and professional. He explained the problem and it ended up something that I had to work with the homeowner directly so I ended up not using them. For someone that is always busy like I am, it was a great experience overall.

I researched several home warranty companies. Only AFC offered me the helpful service I was looking for. They are very professional and wanted to ensure I had all the information I needed to make a good decision. I felt very confident in my purchase and peace of mind that we will be covered when we need it.

Everett was amazing. I was going to research one more company but he was so knowledgeable of the industry that he easily convinced me to stay with AFC. He is a big asset to AFC and should be rewarded. I look forward to being a client and hope to pass on the good customer service experience I had.

Excellent and concise breakdown of pricing and plans. Very personable and knowledgeable rep. Prompt call back and follow up. I see why this company is rated number one on the industry. Very easy to enroll. Loved that you could choose your own service tech. Very much appreciated having the same rep assigned to my account. Liked that the customer service is in-house and not outsourced. All of these factors prompted me to switch providers in the first day.

My policy was canceled for one month and I restarted within a month. When I requested to renew my policy, I asked them to send me a complete brochure with completely new information on what is and isn't covered. They said they were going to send me the welcome package within five business days, but it has been already almost one month, and I haven't received it. Apart from that, AFC offers a good price and good service, so I went them.

My AFC sales person was terrific. He was very helpful explaining what was covered. Customized my plan to fit my needs. I also received a 4th of July discount. I am real pleased with the service and the premium offered. This plan is so much more comprehensive than my current provider.

I'm not telling you not to buy it. I'm telling you that you need to read what they cover and how much they cover per item before you purchase this. I bought my home in November, my AC unit did not work the following summer. They refuse to cover my AC unit without records from the previous owner. They are only going to pay $200 towards the $2200 bill. Their customer service department along with their manager Rachael all have been kind and friendly to me. After dealing with them I decided to read into their website and their services and had I done so prior to the purchase of the home, I would not have purchased this service. This company is going to send you on every goose chase about warranties with the manufacturer and preventive maintenance records from previous homeowners that they can to get out of paying anything. A waste of my time and my money.

I am new to this home warranty company and already know that I’m going to get top-notch service! My previous home warranty company covered nothing and left me without a working bathroom for MONTHS. So I’m so excited to know I have someone in my corner with my best interest at heart.

Extremely informative and helpful. Was very patient and allowed me to ask as many questions as I needed. Did not try and oversell me and was transparent with all of her answers especially around the AC coverage. Agent was very friendly and didn’t try and do a hard sell with me.

Maureen was so helpful and knowledgeable unlike our last home warranty “CHOICE HOME WARRANTY.” I am so glad to be with a reputable home warranty company now that will answer me directly. Choice, was not that way. AFC GOT 9.9 in ratings and covers way more than Choice. I am glad I did my research and found AFC.

Contact person answered all my questions. Gave clear, concise information and followed through with sending e-mail information. Preston ** has very good customer service skills. Also, best part, was talking to a live person and not a machine. Thank you.

Kevin ** was an excellent account manager, from all aspects of the interaction. Definite 10! Highly recommended. On the phone, he was friendly, addressed all my questions, listened to my concerns. Gave me multiple options, and I ended up with an incredible offer. Thanks.

I am still waiting to be reimbursed for services that were rendered months ago. The coverage was not clear and follow was very poor. I am hopeful someone will be in touch with a phone call to discuss and appropriate reimbursement will follow.

I don't think that AFC followed the terms of the contract and I will go on and follow through 'cause I've committed for three years, but if something doesn't change, then I'm not going to use their company any longer. I had issues from day one, all of my repairs. I bet I made 15 phone calls back and forth to their company. They were calling repair people who got absolutely aggravated and they had to come back out to my house at my cost. On the front end, I had two air conditioners that had problems and they said I didn't have them serviced, but I did. They need to follow what they say, that if I have a problem and I've had my air conditioners serviced, they evaluate. Mine certainly failed within their guidelines.

My first home warranty is due for renewal so I started shopping around to look at other companies and rates. Maureen responded quickly to my online inquiry for information and was very helpful on the phone reviewing plan and cost options. Rates were competitive and the service more prompt on the phone than I experienced with my last company. I love that you offer one year and three year pricing options.

The representative was very attentive and informative. She followed up when requested and provided what I needed in a timely manner. I received quotes from several other companies however decided to go with AFC. The rate was competitive and I appreciated the customer service provided.

We've had a great experience so far with AFC Home Club. We had an AC repair done last month or the month before. We had an issue with a wire connecting to our AC unit into the power unit so we had to have that replaced. It is our first time owning a home and as far as ease goes, it was pretty easy to get ahold of somebody to come out and take a look at what was going on.

Easy and knowledgable. Patrick and his colleague were accommodating and helpful in selection packages. If ever needing service I will see then how the process works and customer service goes from there. I like the idea of having an account manager at hand. Best referral is word of mouth!

I been with AFC for couple of years now and I really like it, the service is quick and they always try to help the best they can. The waiting time for a representative is really low with another company I used to wait hours.

Oven. You suck! Your people suck! I can’t find many repair people who are willing to work with you because of how trashy your company is. Only the worst are willing to do it, and they don’t do it well. Now that is was done 3 weeks ago, I’m still waiting on my reimbursement. And why? Because you suck, you’re thieves and I wish I never signed on with you.

The Call Taker was outstanding and did a great job explaining the options... You come recommended from a neighbor in this same zip code at Sun City West. The ability to pick my own vendor and the way you pay vendors is a major plus... I have experience with a number of vendors that do quality work at a reasonable price from plumbing, AC/Heat, and other appliances while delivering service so this is a great Plus...

This was the 3rd service call that we’ve had with AFC. Each call was for a different issue unrelated to each other. This time was far better than the last 2 as the last 2 were absolutely disastrous. But I digress. I will only review my most recent service call. Filing my claim and having a technician assigned was fine. The tech called and gave us a time they would come to our house. They arrived within the stated time frame and took care of our issue. However, the tech didn’t want to call AFC on site to give the diagnosis. He wanted to get back the his office and talk to his manager first. We said fine. So we get an email and 2 text messages from AFC reminding us to have the tech call for the diagnosis.

I inquired on service sign up on Monday June 22 and received a call from Representative promptly. The Rep was very professional. I received a follow up via email immediately. I hope to be a pleased customer now and in the future.

As a customer that has worked with another home warranty company this experience was awesome. With the company I am tied to for a few more months, it felt like when I would finally get a technician out they would run from the home warranty company. It made it very hard and frustrating to deal with. From my short conversation with Dave I felt like this would not be an issue anymore. I happy to switch and let AFC cover my home.

I signed up over the phone and it was easy. They were really good.

The account manager was friendly, knowledgeable and patient. I was pleased with how he presented the company and was personable. He answered all of my questions and took his time to explain the product in depth. I will recommend another customer to the company.

I had First American and it seemed like AFC had some higher ratings as I did some research on the internet. It was also somewhat cheaper so I went with them. I had a claim when I noticed puddles of water under my sink and the sink has a leak. The operator from AFC asked where the leak was coming from and I told her I couldn't see it. She said they were going to get somebody and get me taken care of. They got somebody out the next day or 2 days later. That part was okay. It was fairly easy to get the appointment but their performance was completely awful.

Refrigerator. I paid ~$1800 for the replacement unit and I was told the reimbursement is only $600. And that was after 2 weeks of review. Not fair. I was under the impression that I was covered for all repairs or replacement. And to this date I have not received a refund check??

There was a Leak under the sink which end up being the dishwasher line. It took a few days for them to come back and fix it. I had to follow back up with the company to see why they had not contacted me. I am satisfied with the work they did.

I was satisfied with how the young lady took the time to explain everything to me and how the company works. She did a great job. She was clear and made sure I understood everything before we hung up. Thank you.

Heather is very efficient, friendly, takes time to explain things in detail and never hangs up the phone. Always a pleasure to talk to hope to be able to talk to her in the future. I have had other girls hang up on without calling me back with them knowing my phone number. I always hope speak to Heather since she is the best to communicate with. he

We placed a service request for repair work on our pool and spa. We got a response almost immediately and were contacted by a technician the same day. After his evaluation, AFC reviewed and approved all the work within one business day and we were contacted by a sweetheart of a Customer Service representative and by an email that the work was approved. Now we are waiting for the tech to get that information and schedule the repairs. All in all AFC has handled this in their customary highly efficient manner. I would most definitely recommend them...and I always do!!

The pipe below the Kitchen sink was clogged and water was draining very slowly. Plumber did a cleanup of up to 50 feet of pipe using mechanized snake and cleaned the clog. The work was done professionally. AFC personnel followed up after the job to confirm and ensured we were satisfied with the work.

This has been one of the worst companies to deal with, you have done nothing for me in 3 months but yet you are going to charge me because I want to cancel! Ridiculous!! You are crooks!! And on top of that 4-6 weeks to get my money back?? You sure wanted it asap. I should get it back asap!!

Very happy! Everything was explained. They gave me time to review the coverage and options and allowed me to call them when I was ready. They were not pushy and didn't bombard me with phone calls, emails or other reps from the office. That is something I truly appreciate. Thank you!

Kevin was very patient and helpful. We just covered two homes yesterday. I have a lady friend who lives alone in a nice home in Tucson AZ. She had told me last year that she wouldn't know what to do without this service. She has been covered for about 10 years and they have never disappointed her. I have not used it, but I trust her recommendation. Very reasonable monthly price.

Dave was amazing from start to finish. I filled out the online information and he called me right away to help answer any questions I might have. He was very patient and answered all of our questions (there were many) and helped us choose the right plan for our home. We look forward to moving with AFC for years to come.

Company was professional and friendly on the initial phone call. Very receptive to learning about customer needs and suggesting appropriate plan. They do not bully you or push you into signing more than you need. Easy sign on process and nice and friendly staff. Fair prices and open to providing discounted rates.

Signed up 6-19-20. Have wait time of 30 days plus 2 months free expiration date listed 6-19-21???? With 30 day wait and 2mo free exp date should be Sept 19 2021 right?? Preston did great job. I bought mainly because of his attitude toward me. How do I get right info re expiration date?

Ac issue. Despite delays due to Covid the technician that was sent to my home was very efficient, very personable and careful to take all necessary precautions. I would welcome Brad from TLC into my home anytime. AFC has proven to be a good choice.

Signing up for new service. The representative was very friendly and helpful. The process was easy and quick. From my research I liked what AFC is offering over other companies. Being able to make monthly premium payments is convenient for our needs. I feel satisfied with my choice in AFC Home Club as my home warranty service provider.

I had an initial discussion with Dave. He was pleasant, well-informed, helpful, and not pushy. After some in-home discussion, my wife and I felt AFC provided our best home warranty service option, best value, and best warranty coverage so we gladly signed-up.

Patrick was very helpful and clear with his explanations. Love the fact that I can use my own service people that I already have established relationships with! That and the price were the selling points. I have not found another company that allows this. They were very flexible with payment plans too.

This is my first service request and I have no problem to report. My problem was taken care of. I was treated very well by all representative. I was even given the opportunity to choose my own service company. When I submitted the bill it was taken care of.

I was looking for a new home warranty company. After numerous conversations with other companies, I decided to go with your company. The sales rep did an excellent job. I have not had time to review contract or enter his number into my phone.

Had a great first encounter with my account manager, Patrick. Very helpful and knowledgeable. I'm looking forward to having this coverage. The ability to use local technicians and companies of my choice was a big factor along with the plans offered.

I was quoted and I accepted a plan, The agent was fair, patient and very professional. He explained the different plans and the cost of each. He customized my plan to exclude services that I would not need and therefore saving some money. The agent was very knowledgeable and professional.

Patrick was extremely knowledgeable and helpful. He guided us through every step of the process. We are very pleased with his service and followup. We are excited to have service with AFC, and switching our home warranty was a super easy process.

Kevin [account manager with AFC] was very professional in his explanation of the particular unit repairs, selection of the units that I wanted repaired, deleted equipment that I do not own or have, and I felt comfortable speaking with him. I just do not want to run into the problems that I had with another company that charged an additional $2,200 on my credit card after they guaranteed that I only had to pay $450 for one year and renew same time next year, and thereafter. They have been dropped and cancelled.

Kevin communicated well and made the purchase of my home warranty easy to do and he explained everything well. I purchased the 1 year platinum plan with a built-in microwave. Thanks again for your help and I would be happy to business again.

Great deal and customer service. I feel secure with what I purchased for my home. The set up call was really fast. My rep answered all my questions and was very knowledgeable. They gave me a clear understanding of what to expect in case I have have to file a claim.

I applied for a service contract with your company, April 17. I was told the service would be in affect in one month. I am still waiting on my document. This have me worried if I cannot get my paperwork what is going to happen if I have a repair problem.

The customer service is wonderful and the company is so easy to work with. I like that we can pick our own repair company or they can provide us with one. We would definitely recommend this company and have. My daughter just bought a house and didn't like the prepaid warranty company contract she has and she plans to switch to AFC when her warranty runs out.

AFC was very quick about responding to my email. And called me directly to address the problem. I am very satisfied with AFC. I highly recommend AFC to anyone. They are the best I have ever dealt with and I have had many home warranty providers.

Your service is terrible. I had the need to call you twice in the two years I was paying your company. Neither time did you come through as was promised. The first time had to do with the AC in my condo. You sent a technician to look at the problem. They said they wouldn't be able to help because you have hadn't paid them for a previous service call. I should have dropped you then. I was told that you wouldn't be covering the cost of the repair because of a "technicality."

Excellent service. Prompt and very professional. I would most definitely use TruPro again and refer them to others. TruPro repaired my washing machine plus checked all the other settings on washer. They also repair other appliances: stoves, garbage disposals, microwaves, dishwashers, refrigerators, and of course, washing machines and dryers.

Hello, I canceled my membership for the following reasons: the first technician sent to my home never discussed the option to replace the ice maker. Instead, he just offered for it to be repaired, and the second technician was trying to get me to pay more money for the repair. As a matter of fact, I can have a service technician repair my broken household items for a lower cost than my monthly membership. Therefore, it is more cost-effective not to utilize home warranty membership. Best wishes,

Nick was very helpful and he also seemed to be very knowledgeable and had the answers to my questions. The email breakdown of coverage was not as specific as I would have liked, but after calling back, Nick answered my questions about specific items.

Good excellent job, thank you. All Purpose Pro was fast and very friendly and professional. We appreciate his work. American First Choice was very responsive and quite professional as well. Took care of problem quickly. I would recommend AFC to others.

The application process with America's 1st Choice Home Club was absolutely simple. It was completely online and when I spoke to the representative, I referred him to my agent and he made sure that payment came through with escrow. They’ve been great to deal with. I’ve had to use them a couple of times in our first year and they were always there. They were always on the mark and took care of everything. I even just renewed with them.

They make you jump rope to get basic services and if it’s something out of the ordinary then they don’t cover it. I have literally had several calls up to this point for different things, now I’m hesitant to use the service that I pay for monthly.

The fine print kills the deal with this warranty. Also, their limits make it almost impossible to recoup the money spent on the policy. Truly terrible policy. Plus, I was told a check had been sent. Never came. Was told another check would be sent. Never received.

Randy ** took my phone call and remembered me from a previous phone call. He was very polite and helpful in answering my question regarding my coverage. I know that in the future I will need assistance and I am confident that AFC will be there for me. Thank you.

This is my 2nd (?) contract but I have never had to use the service. However, the people I have talked with have always been very good and made me feel comfortable about the services. I do believe that the cost is quite expensive. It would be good if recurring users could receive a discount on renewal based on use (kind of like a good driver rebate for no accidents) or years of service.

Nothing to report this year. However the last experience was very disappointing. I called to report a problem with my dishwasher (the dishwasher wasn't dispensing any detergent). The person's advice was to change detergent. This answer was unacceptable. There is nothing to else to comment on other than I truly hope if I have another problem.

In brief, I used you maybe 2 possibly 3 times. I recall the 2 times I called for my refrigerator was awful and not professional. I probably have about 2 pages to complain about and not worth writing about since don't know I will and answer. I would like to talk to a head person about this. I did talk to several supervisors I think in sales as was trying to get to the person that sold me the contract.

I wish I could give you zero, this is the worst company ever. Very dishonest, liar, this is fraud. There is no word to really described your service. I had such a bad experience with this garbage company, I wouldn’t advise anyone to go through what I went through.

I did not contact you today, or any day in the last 6 months. The last time I did submit a claim I got the run around and then no resolution.... none! No email, no phone call, no text message, nada. I filled out a survey, just like this one. Guess what? Ghosted! Crickets! Tell me why I subscribed to you again?

My garbage disposal broke. This insurance pretty much paid for the replacement but not the installation. I also put in for my microwave handle that broke which is over half the cost of the microwave. Insurance doesn’t cover anything. So I have to buy a new microwave (or handle) on my own. This has been my first experience.

Pricewise, America’s 1st Choice is reasonable. I bought the home warranty for about 10 properties. I have some good and bad experiences with them. My bad experience was when I had this contractor from a licensed company. He was very bad and had no work ethics. This was for my rental property. My tenants complained so much about him. He didn’t show up on time. About three months passed, I got charged twice and the issue was still there. It was just a fridge, there was leaking on the back of it. I said to AFC, “Miss, can you get somebody else? ‘Cause he’s not the right person.” Unfortunately, they still sent him. What was even worse, I have another property and for a totally different issue, a plumbing issue, and the company sent the same guy there.

The service I've received does not reflect the way the customer service was sold to me. I've had three claims. One time was for my dryer and I was told that the drum was not covered. The second time was my garbage disposal and I was told that you all did not send techs out for the disposal. That I had to find my own tech and pay to get it fixed and file a claim. I did that and filed the claim over a month ago and I have not heard anything back from you all about my refund. This means I've had $125.00 of my money unavailable to me for about 4 weeks. This is very disappointing. I've called your customer service and was told it takes about six weeks. I really think your customer engagement and customer service is a level 1 based on my experience.

I am satisfied with the coverage I have and it is affordable! I don't know what I would do if I didn't have the coverage and it protects me from people overcharging to do a service. I would definitely recommend this company to my family and friends!

Their contract has too many loopholes in it to avoid coverage needed. When a part is covered you must pay for it upfront and 30+ days for a refund and if CONTRACT is cancelled the refund is deducted from proceeds back to you. Secondly, there's no consistency within the company. You're giving misleading or inaccurate information. This being said I was informed on more than one occasion by customer service what to submit for a refund but was always overruled by their Service Department that no refunds would be given due to the company not honoring the advice given or making any compromise.

I feel like I was deceived when I purchased my policy. I remember saying to the person that sold me the policy that even though I had just purchased all brand new kitchen appliances, I had enough older things like my hot water heater and garage door opener that could make this policy worth the cost. He never explained that the items mentioned were too old to be covered.

AC payments. The payment was minimal and covered less than half of cost. I paid for 2 years of AFC and in 1 1/2 years had one small claim. You disallowed my pool equipment claim and had horrible return phone service. I gave up trying.

I had a wonderful experience with AFC. They did everything that they said they would do. I would recommend them to all my family and friends because say stand by their agreements at all times. Am I and I contract with AFC for about 2 year now and I'm very please with the services that I have received.

First off I never contacted you today so if you my information it wasn't me. I have been at work. Second off when I did have your service it sucked. Nobody came to service for over 2 weeks. Called, canceled and waited another week and half the second attempt. Then when they did I paid my deductible to just be told it won't be fixed. What's the point of a home warranty if nobody fixes anything or helps when needed. It was a water heater and a pipe busted. Either time nobody helped. Waste of time and money. Which I paid 3 years and never got anything back. Only had like 6 to 8 months maybe a year at most.

I am just waiting until my membership is up so I can cancel. As you tell AFC what is happening, they come up with a reason why stuff is not covered. Do not sign a contract with them. I am highly dissatisfied. I would say that out of the $3,000 membership, they have refunded me 20% of my expenses. I would have been better off paying for stuff myself without any coverage. Run away while you can.

I called because my septic had an issue and this company did everything they could to avoid covering my issue. Their policy was a complete waste of money. I paid extra for the coverage. The person on the phone was full of excuses why My claim couldn’t be covered.

I called early In May to remove stand alone freezer. I was Instructed to call back May 20th. I was told at that time my premium would be reduced by $2.92. I am being charged the new premium without reduction.

Honestly you should try to mirror yourself after American Home Shield. I picked you cause you were cheaper by $150 a year. We were moving and that's why I went with you. Moving didn't work out, the few things that I did call in for only got half paid for. Anyway, that's all I have to say about you. Thanks for nothing. :)

Poor coverage and the companies they outsource the work to is terrible. My AC went out and I needed a new unit. They only offered $150 toward the cost. I do not want another home warranty. The contract with AFC is not worth it.

I paid for a Platinum plan that was to cover repairs. Supra oven went out, called AFC, repair man came out. He charged me $75.00 then told me the oven was not covered. I cancelled the AFC membership. I asked for a refund and have not heard from them.

This service was not at all what was described to me. I tried to cancel, but it was nearly impossible. I was told I had to write a letter, which I did. Of course it was never received. Now I am being automatically billed. This is a complete ripoff. I will report to my credit card company and make sure everyone knows what this company really is. It is NOT a home warranty company. They get around this by calling themselves a "home warranty club" when you need to make a claim but selling themselves as a home warranty company.

The worst company and worst customer service. Anytime we had a problem when we contact AFC they find always excuses and they denied our claims. I paid them for three years in advance but never used their services. I don’t trust this company.

Very limited coverages. Signing for three years as premium service is worse because AFC has limits which goes above and beyond annual terms. Simply if AFC covers a problem in first year, it rejects to pay in second and third year for that item. So you feel stupid to get three years service with AFC. It’s difficult to get someone knowledgeable and talented to work on our home repair issues.

I'm so disappointed in your company. Each time I tried to use the service I got the run around. When I had a plumbing leak it took you all 10 days to get back to me and tell me that I had to find my own plumber to do the job. Absolutely terrible.

Let me start by saying that I purchased 6 policies from AFC for 6 properties I own. Last summer the A/C on my personal residence was not working so I called AFC. A technician showed up and after investigating the issue, he said it looked like the problem was a relay switch at the condenser but that the electrical breaker was not working so that had to be changed first. I had to call AFC. I did and a day later an electrician came to the house. He saw the breaker and said he had to order it. He came two days later with the wrong breaker.

I had this contract for approximately two years and got little to no value out of the coverages included. For the items that I didn’t have covered, I was expected to go out and purchase the part and replace it myself and then get reimbursed. There are many more home warranty companies in the market that provide far superior service than yours. I will not recommend AFC.

I have not had any contact with AFC since my warranty expired on January 8, 2019, but today, June 9, 2020 I received a text alert thanking me for my purchase and asking me to take this survey. Luckily, it does not appear that I was actually charged any money but it scared the living crap out of me and I had to freeze my credit thinking my accounts were compromised.

Not seen any insurance company like AFC.

Before signing up with the company was told things like my equipment does not depreciate in case of replacement, asked for the recorded conversation that I have received with almost 3.5 minutes deletion. Decided to not take it further as your company is not worth my time. I am defending a whole nation’s freedom with the US Army. But if someone asked about warranty recommendation, I tell them about my experience and have them listen to the recording.

I was assured when I purchased your home warranty that if there were any problems I could call the person who sold the warranty to me that I could call. I called him and got no response. Plus it still took too long to get a repair person out and I had to seek my own repair person and with items not covered I ended up not getting any real assistance from your company. That is why I did not renew.

This company is the worst for several reasons, 1. Getting a hold of them is like pulling your eye, teeth with no **, 2. They said they would pull the deductible for a service call out of my account the way they did every month for billing and they did not. 3. I had to write the repair company a check for the deductible. 4. Basically they put a “Band-Aid“ on my air conditioning unit and then told me that they will no longer cover ANY repairs to it. I had an issue with my dryer but I didn’t dare call this company out in fear that they were charge me the deductible and the repair person wouldn’t fix it because it’s not covered or “too old”. So I wasted $576 (had to finish out the contract) before I could cancel without penalty.

Always takes two business days minimum to schedule someone. Couldn't even get someone to call for an emergency such as an a/c malfunction because it was a Saturday when it occurred. Of the 4-6 times I have tried to call to schedule maintenance or to have repairs covered, I have been told at least 3-4 of them that what I am asking for is not covered. For instance, an a/c part blew out, and your company decided that it would not be beneficial due to the warranty on the a/c would be affected. I would have rather AFC cover the repairs, but I wasn't allowed to make the decision. It didn't cover something as simple as a repair on a dish-washing door, or garage door repair. The only reason I have kept it is because I paid it off in full for three years and I know as soon as I cancel it I'd have repairs you would have actually tried to help me with. The customer service team is always helpful and friendly, but the actual service itself is subpar.

My experience with this claim has not been very good. I was surprised to learn that I would only get $200 towards my repair or a replacement washer. When I signed up. My salesman kept telling me everything would be replaced if it could not be repaired. He never explained it might only be replaced a fraction of the replacement cost. I sent my receipt 5/21 and never heard back even though I emailed the customer service rep who send me the link twice asking for an update. 2.5 weeks no word from AFC. Terrible customer service. When I called to find out an update, I was told that my case was in the reimbursements department, but they did not know how I wanted my reimbursement via check or an electronic check. Why has no one contacted me to ask? Really bad communication on your part. And your claims of replacement guarantees are really false.

My experience with AFC has been horrible thus far. Every time one of my covered appliances needs repair or replaced; y’all quickly find an excuse not to cover it which is very frustrating and disappointing. I don’t understand the point of me having AFC. When I find time I’ll switch companies.

Reimbursement was a bit of a jumping through hoops, paid much less than the cost of repair on my furnace, & it took weeks to get it. Customer service was ok for the most part, but the last rep that had to ok the payout tried to make me feel like he's doing me a great favor since he wanted me to know he could contest the part replaced and require proof of maintenance. I bought the Systems plan in case something went horribly wrong, I wouldn't be $1000's out of pocket, so it gives me some peace of mind. As with any warranty plan, you have to make sure you have all of your ducks in a row, as getting what you paid for is always a struggle with them.

Plumbing with our pipes in the attic. Technician came out. Told us that the pipe is leaking so it needed to be replaced. The technician also checked the water regulator and found that the pressure on it was at 100 instead of 65psi. He called AFC warranty to tell them about the job before working and AFC said that they weren't going to warrant the job because they don't cover the cost of the water regulator. Then we ask to talk to a supervisor and the situation resolved. The customer had to pay for half of the job and AFC paid for the other half.

My refrigerator went bad. You all advertised if you couldn't fix it, you would replace it. You claimed you couldn't find a part to fix it, so you declined. I found a part and fixed it myself. Your ads are deceiving and dishonest.

How many times do you have to cancel this policy? I cancelled it in October 2019, AFC sent me an email confirmation, now they are billing me again in May 2020. This company is a nightmare. Avoid at all cost.

When I purchased this plan I specifically asked about replacing older AC units. I was told that they would replace it at no cost, no matter how old the unit is. "If we can't fix it, we replace it". That was not true. They tried everything possible to get out of replacing it. It ended up costing us over $4100 to replace the unit and the company that finally replaced it put in a no name brand and tried to extort an additional $1700 payment on the day they installed it.

I was told once my refrigerator was repaired it was no longer covered, if something else broke it was on me to replace. Had to spend extra to get the AC units inspected, not a big issue except that I needed that each year which basically if the unit was broke it had to be repaired before they would cover so no value there in the coverage. I saw very little pluses except you get to pick your contractor repair person which I can do now.

Because I was not in residence at the time, the post office refused to deliver my welcome packet. I have never received it. The only time I have attempted to use my service was when my heater stopped working. It took me forever to get in touch with you and then I was told to wait 3 or 4 days for a company to get in touch with me. Luckily I called the company that had serviced it before and they told me on the phone how to fix it. Hurray. Problem solved.

We're in California and AFC is based in Georgia. I have to call before 3 o'clock so it's not very convenient. I feel like the service request line should be 24/7 because it gives more availability. And when AFC calls back, they may not call us back at a convenient time either. When we want to return the phone call, there is always a delay. That's three days in a row and once we've successfully submitted the claim, there is another two days of waiting before any service tech would attend to our needs. That's kind of tricky, but AFC eventually comes through. Also, I had a laundry machine issue with our rental property before and they could only pay up to $350 for the toilet. We're paying the premium but when I need the policy, it's gonna fail me or it's gonna pay only a fraction of the cost.

At this time I cannot give a rating for value and coverage! I have not had time to read and fully understand the contract. If allowed I rate these services at a later date. The service I received while speaking on the phone with the service representative was very good so far!???

I have been shopping around for a new home warranty for about a couple of days and I finally got around to contacting your office today and spoke with account rep Layla. She was very informative and was able to answer all my questions. And the price was comparable if not better than other warranty companies. I love the fact this company offers a 3-year plan so I look forward to working with this company for the next 3 years.

Tried calling and continuous ring. Could not leave message. Did call at night and was told to call in morning (couldn’t leave message for services to contact me). Could not even email. You really need to set up an email address with the proper parties involved. Sorry but very frustrating.

I selected AFC the first time because of the price. When I was shopping around, I looked at what their warranty covers versus another one and their price was maybe a few hundred dollars less, but they cover some of the same things as the previous warranty company I had. They're pretty efficient, for the most part, and that matters a lot to me. If I'm gonna pay my money and something breaks in the house, I wanna know that they're gonna be on it immediately. A recent claim was for the air conditioning unit that wasn’t working on a rental house. AFC was wonderful once I called and got it coordinated. The challenge was more so on the company that was sent to fix it.

We called for a home warranty quote today and spoke with Luke. He was very informative and pleasant to work with. Due to such a great phone conversation, without pressure we decided to go with AFC. They appear very transparent and we like that in a company.

The sign up was fast and easy. Plans and additional add-ons had everything we were looking for. I selected the 1 yr plan to see how good AFC services are. If my experience is good, then I’ll op for the 3 yr plan at renewal time. I didn’t rate Customer service because this is my initial sign up and haven’t had to use the plan yet.

Paid 60 for the plumber to come out and service the toilet bowl. Issues appeared to be fixed however two days later the problem was present again. I was told after the first service call there was a 7 day work guarantee So why am I being charged another service fee. It’s obvious the problem wasn’t properly fixed. All you want is money and provide terrible customer service.

The guy I used gave me a good price and he fixed the issue. I told AFC he was charging me $115 and they said they wanna find out what he did and all that. They asked for his number and he said he talked to them. Then, he called me back and he wanted me to pay him for that because it took 30 minutes. I told the lady who was doing the reimbursement process what he said and I was not happy about it. I don’t know if that’s the standard way of doing it but that’s a long time to ask somebody. He was very mad that they took 30 minutes of his time to just ask him questions. AFC needs to work on that.

Tori returned my call right away for setting up the policy. The process was smooth and simple. Price and coverage very good. Their work is guaranteed for the 3 years of my policy! I found them through “This Old House” show recommendations.

Connor was very helpful presenting a home warranty solution for our home. AFC has the right plan and the right price. I would recommend them to friends and family. They have very good reviews and seem to be very professional.

did a lot of research and I read a lot of the comments and reviews. It seemed like AFC and their site was very thorough on what it covered. And the rep who originally signed me up was very thorough in explaining what would be covered and how it would be covered. Everything went pretty smooth with a dryer claim. I paid my $75 upfront because I prefer doing that and I went directly with them to do that. I had them pick somebody out and I really liked the guy a lot, that was a plus. Even my tenant said he was very, very nice. He gave me a heads up when he was coming and he was very thorough in explaining things. He even gave me tips on how to keep the lint clean. He had to come out twice. The first time, he discovered that he could fix it but it needs a new part so he ordered the part. Then, he fixed it in a couple of days. I was very impressed with AFC.

We were very pleased with the sales manager Dave **, he was very friendly. He was knowledgeable about the product and answered all of our questions. The coverage vs. price is much better than our last home warranty company.

I went on the internet to find out the best warranties and compared them. I read the reviews too and the reason that I selected America's 1st Choice was because of the customer service. The guys were just so helpful. I could call and talk to them immediately. We signed up with them as part of our closing process. Then, when it came time for renewal, the guys would contact me and say, “You're up for renewal. How do you wanna do this?” They just handled everything and we set up the payment over the phone.

I didn't have any difficulties submitting a claim with AFC. There was one point where I was trying to figure out if whatever was wrong with my heating system was covered. They said to call once the tech figures out what was wrong. I tried to call them for an hour straight and they didn’t pick up, so I ended up just having the technician fix it. That was the only issue I had. Then, I went back and told them later once I was able to get in contact with them and it was covered. I put the claim in and they sent me my reimbursement. They do a great job. Maybe it was just that the time I tried to call was a bad time.

I purchased my new Warranty through this company and I hope they live up to their sales pit standards.. I was very impressed on the information and time he took to answer all my questions. I am hoping to get good use of the service. Thank You for your time with the questions I asked. Very thorough in explaining the information. I hope it’s as he stated.

These guys have just helped me with a real delicate problem. Water pipes were calcified to the point that water had stopped flowing. They were quick and did what their part of the warranty called for. They won't build you a new house but they will do what they promised in the warranty. Work your warranty and your home insurance to get what you want.

I contacted AFC Home Club about 3 weeks and again last week about my dishwasher and the only service I received thus far is 2 emails telling me you are working in my service request. What am I paying $45/month. HORRIBLE SERVICE!!

The sign up process with AFC was pretty easy but there was a little lack of clarity in terms of receiving login information and knowing what my current status is. We weren’t aware that there was a waiting period before we could file a claim. That was an issue initially. And overall, I don’t think it’s a 100% clear when you’re creating your claim from the get-go. It’s like a general web portal and there’s nothing customized to the customer's experience or maybe even saying what claims they have currently opened, things like that. But I had a customer service rep that was pretty helpful and that kinda helped mitigate the negative feelings I had towards it.

It was one of the better experience if I the had talking to somebody when I’m thinking of purchasing a product or a warranty. I really want to thank Kevin for the time he took and explained everything. He’s a great asset to your company.

Absolutely professional. I enjoyed dealing with Randy primarily because I never felt pressured while I was making my decision to switch from a company that I have had my home warranty with for more than 10 years. I am hoping that the dealings/experience I have in the future will be as smooth!

I filed a plumbing claim on 4/10/2020. The issue has still not been taken care of. I have called the plumber multiple times, and although they did the diagnosis, they have never come back to fix the leak. This was after weeks of calling to get the service approved.

AFC has given me a very good deal over three years. I recently got a claim and they provided exceptional service. Something was wrong with our fridge and they sent someone over in 24 hours. The provider called me right away and they came in and did the service without any problems. I've had this company for more than three years now and I can tell they are much better than three years ago. I've referred them to couple of other people.

Appreciated the info, the comparison to what we already have and - have now decided to join AFC - better than what we have by far. And Randy answered all our questions - made us feel comfortable and confident in AFC's ability to take care of our home.

AFC has agreed to send a refund.

I filed a claim with AFC for the water leak fix. I had it fixed and they reimbursed me for the part but I think that they should have come and fixed it. I expected it to happen.

Their coverage is pretty all-inclusive. We went with whatever their highest care package is. During our most recent renewal, the person was pretty helpful and definitely persistent in terms of calling back. There were times where he called and I wasn’t available to speak and he was very respectful of that. He was very good on following up in terms of his persistence but I didn't feel like he was overpushing it or overselling it at all. He wasn’t contacting me at all hours of the day.

I called just after calling another company, and Dave was by far better than the rep I got at their competitor. He patiently walked me through everything, and was very courteous when I decided to decline the three year option. We are excited that we get to work with Dave if we have any questions or concerns, as I feel we aren't talking to a robot, but just another guy. He was fantastic, and we are grateful.

The salesman I spoke with was very personable, respectful and addressed all of my questions completely. But I can't give 5 stars since it's been over a week since I signed up and I still haven't received a follow up to get a copy of my contract or next steps to confirm or pay for my registration. At this point, I don't know what I signed up for.

Quote & sale. My representative was very personable and seemed very knowledgeable on your product and hopefully you can live up to the information I was told. Hoping I don't need you but as of right now feel better knowing that I have you covering g my house.

This Lady and friend was so much help. I don't think I would have got my home without Praying and Peggy ** help. I would Iike to thank everyone involved and all the hard work. We are pleased. Love y'all.

The Account Manager was very personable and explained all the options and the advantages of each plan. He was not condescending in any way. I felt as if I had known him for years. If the plan is as good as it sounds, I’ll be very satisfied.

Home Warranty companies are more or less the same.. They provide they provide protection against catastrophic costs in exchange for a relatively small annual premium as.. I was interested in a very specific plan and Luke was very knowledgeable and helpful and honest with me and costs and benefits. I found that refreshing compared to some quotes I got.

For all the times I had contacted AFC for service or renewal, they were always prompt in servicing my requests. Even at renewal, has provided me with the best options for my needs. Would not hesitate to recommend to my friends and neighbors.

Kevin made it very easy to understand what protection I will be getting, and how I would be paying for it. Kevin was very polite and patient, he was able to answer all of my questions and very informative without hesitation.

Account setup went quickly. Price is most reasonable for the Platinum coverage. Hope the actual policy performs as is advertised. I feel very good that our house is covered from many possible expensive repairs.

Worst company that I ever seen before. I have 5 weeks trying to fix my washer machine, and AFC can't even put effort in fixing my washer. They assigned an unprofessional "technician " that he can't even communicate correctly to me. AFC told me if I know a friend that he can fix it for me... they blew up my business. What am I paying for the service if AFC wants me to call a friend to swap a part for the washer?

Preston was very informative. Unfortunately there was a $100 mistake made when I authorized the 3 year plan to be paid in full. I need to have this refunded to the credit card I authorized payment. Thank you.

Luke reached out to me by telephone after I made an inquiry on their website. He was very helpful explaining the terms and workings of the contract. I was very pleased that I would be able to use service companies of my own choosing as long as they are licensed and insured. I described some of the special situations with respect to the property and he explained how each would be handled. I came away from the conversation with a sense that the service from AFC would be much more personal than that I receive from the home warranty company I have been dealing with for the past three years. So, I signed up for a three year contract.

Kevin was very informative and personable. He was excellent with explaining the different packages available. He answered all my questions promptly and to my satisfaction. It was a painless experience!

Plumbing. AFC was contacted for assistance and came through with flying colors. After acquiring my needs for service; AFC secured the company and handled payment. The work was completed when scheduled and on time with professionalism and competency. I am very pleased. Thank you AFC.

I went online to look for a home warranty program as our existing plan was expiring. I found yours and after talking with Preston decided to take my service with your company. Preston was very knowledgeable, very polite and easy to work with.

Very Very knowledgeable about the plans and services offered. Explained in great detail about each appliance covered in each plan, and how I could save. I felt very comfortable and sure about signing up. Thanks Mr. **.

The expert handling and explaining of my coverage was great. I'd been through a terrible ordeal with Harmony. And your agents sent over a sample contract entailing just what they would cover. I look forward to seeing how this all plays out now. Thank you so very much.

I was very unhappy with the company I was dealing with before. I was very unhappy with my plan with them and their service, so I wanted to change. I did some googling and AFC had a very good rating. I called up and I found they had a very good price. The representative I’ve been dealing with has been very helpful and very nice.

Morene offered excellent customer service. She was very knowledgeable of the products and payment options. She addressed all of my concerns prior to signing up for service. I didn't feel rushed or harassed with my decision. I can only hope the service provided throughout my contract will be the same level of professionalism and customer care that Morene offered.

AFC was already on the house when I bought it. The reps were good in helping me when I renewed.

I primarily knew what I wanted going into my call. However, I like that all my questions were answered fully and I came out of the conversation comfortable in my decision to move forward with AFC’s services.

The salesman and manager were informed, personable and easy to work with. The plans and costs were explained very well. To actually pay online was a challenge, maybe because I bought a long contract, but AFC should have had a better setup to “Pay” in place, especially for the First contract that a New customer is signing up for. Thanks. Bob

Submitted claims to AFC Home Club is easy. However, I didn't realize that they don't like older things. I had something happen involving my dishwasher and my assumption was they would replace it if the fix didn't work. That was not the case which was a little frustrating. Whenever they sell their policy, they should make sure customers know of depreciation and that if their appliances are over a certain age, the warranty would not pay for it.

America's 1st Choice has been reasonable. I had my few struggles with them, but all in all, they still come through for me. I’m thankful for that. I call in my claims and my rep is great. I really like him because he’s always there for me. And even when I have a problem afterwards, he would check into it then help me with what he can do for me.

Answered all my questions with ease, sent substantiating documentation, and was honest with policies even if the answer could potentially kill the sale. I felt that I could trust him and am happy with my decision to purchase. If the service continues on this level I will be a happy customer.

We had spent several days looking for the best home warranty coverage. Out of all the companies we felt it was safer to become a member of AFC. Our sales rep Connor solidified our decision with his knowledge and patience of our questioning. He explained things with clarity. Being able to chose the amount we pay for service call is definitely a neat feature to the plan too. I would absolutely recommend AFC to a friend.