AFC Home Warranty Reviews

Everett ** not only was patient and professional enough to endure 2 days of questioning, but also knowing that I have already signed up a contract with the competition, he still took the time to answer all my questions and walked me through the several scenarios I presented. At the end, I decided to cancel my previously signed agreement and come to the AFC family. I’m rating 4 stars for coverage and value as this is TBD for me at this point (I haven’t had the need yet).

I got AFC Home Club's reps and they let me know what was and what wouldn't be under my warranty. They also told me how I would get by if I needed some assistance. They were very informative and let me know why they were calling. They made me feel at ease knowing that if something happens, I could get it fixed.

AFC Home Club's pricing was similar to other warranties that I had been using prior. I made a phone call to them and their reps asked me a series of questions and sent a price proposal. I went with them and submitting claims has been horrible thus far. I called to place a claim and I would not hear anything back. I would call and their reps would say that they can't find anyone to come and help me. I made two phone calls and got someone out within an hour and had to pay for service. I had to file a claim with them after. So far, I've filed two claims with AFC and not once were they able to find anyone to come help me because they are such a poor company to work with.

There's a lot of stuff that is not covered, and I would like it to be covered. But other than that, AFC is okay. As far as the contractors, some of them are pretty good and some of them are not. I have called and all customer service reps are very nice and very courteous. They respond to the claims in a really small period of time. But I would like to see more stuff to be covered. We just got something declined. I have many houses with AFC. I have several properties with them, and I am renting them out. On Friday, my tenant called and they told them it's not covered, but it was a pipe.

I needed a pluming service. Their service was fast and exact. My problem was solved so fast. They are so systematic. They followed the every step. It was easy and so convenient. I really appreciate it.

Scheduled a refrigerator repair. I receive a technician that is taking him about a month to repair and still trying to figure out what is wrong with. Meanwhile I have been unable to purchase groceries and what is purchase ends up getting spoiled within a couple days.

AFC was offering the products at the price that I was looking for compared to the other companies. Sighing up was pretty seamless and it wasn’t difficult. I submitted a couple of claims and they were all fairly easy to process. I’m satisfied with the contractors who came out too. All the jobs were done fine and they were of good quality. Also, whoever deals with the customer follow up and completing the enrollment process were very responsive and they followed up in a timely manner.

I was looking at the idea of getting AFC because I’ve been in my house for 20 years. I thought that some appliance might be going bad and I was worried about my furnace. I also see them on television, so I went online to select which company because there is a lot of them. I looked at the reviews and the ratings, and i judged it based on what I read online and reviews of different companies

We are so pleased with the thorough and complete customer service! Everett answered every question and concern we had. He is very pleasant and knowledgeable about the company. We’re so excited to be a new customer!

America's 1st Choice Home Club provided the best package to me. I went with them and last year, I had one claim that went well. Submitting the claim and getting paid was very easy. They met the terms of our agreement and they did so without any hassle. They sent me a check directly and it was a good experience. I put my home warranty contract out for bidding again this year and I ended up renewing with them because they offered the best terms again. They also provide a good experience both in terms of my account manager and account rep. I appreciate that AFC makes things very easy.

When I had Old Republic in California, they were wonderful. I had two homes over there. The first one I had for 27 years. The one before I moved to Arizona, I had for 15 years. I was very happy with them. And so, when I came here, I had that but I wasn’t happy with them. They were checking who they were coming with. So then I went to another one and my water heater broke down. It took four days with me not having a water heater before I went out and bought my own water heater and hired a handyman to come in and put it in. So I dropped them immediately.

Providers very responsive and professional. The Service center experience needs work as there were too many transfers and wait time to speak with someone. This may be due to shortages because of virus so will give benefit of doubt.

They were so helpful and answered all my questions and concerns. Upfront pricing so I knew exactly what to expect. No hidden fees or surprises. The technicians that were sent were very professional and helpful. Great experience!

I like being able to choose my own service repairman with AFC Home Club. Their pricing for what they include seems to be pretty fair too. But their turnaround time on replacements or anything like that is poor and needs improvement. Initially, it’s fine. My challenge is they don’t have good follow-ups. Once a ticket is open, most of the conversations end with, “We need to check with this department and get back to you.” That’s fine. But generally, I find myself two to three days later calling to follow up to say I haven’t heard back.

I contacted AFC to get quote for my home appliances and heating system. I received one instantly with a follow up call from Patrick and an email. I waited to go through my options and called the following morning and had all of my questions answered. I am pleased with the customer service I’ve received so far and Patrick’s manager made this decision very easy. The pricing, plans and deductibles are straightforward. The downside is they do not have a mobile app but they do have an online portal for service requiring 24/7.

I bought a new home then I did some research and it seemed like AFC was a good option. It’s mostly all online. But I’ve called a few times because sometimes it’s easier. Filing a claim is an easy process. They usually get everything scheduled like a technician to come out within the next couple of days so it’s pretty fast. Recently, I’ve had an issue with a refrigerator and it needed to be replaced. I also had an issue with my washing machine. It broke.

The year ended in April and sometime in March, someone reached out to ask if we would be interested in extending the coverage. We ended up choosing to extend for three years. The rep, Katie, was pretty nice. She answered my questions. I didn’t feel she was deceptive in any manner. To me, it was a call I got and selling a warranty, I'm sure others had personal experiences where warranties are not actually what they present to be. The rep was rather transparent and even pointed out things such as that if your air conditioning and heating is covered, but you do need to get it serviced, then she said service is really simple to do, but if you file a claim and ask for a service record from the prior 12 months and you can show no record that you’ve maintained the system, your claim could be in jeopardy.

I had some hesitancy with AFC. I wasn’t quite happy with the results of some services. I’ve requested services for a heating unit, and I did get the services. I paid out of pocket on some things and was trying to see about reimbursement of the funds, but they explained their policies in parts and equipment that they didn’t cover and some other thing that I felt should have been covered under the warranty. It was an emergency. I have kids in the house and the temperature was really low and I didn’t have any heat. So I called someone immediately and they came out.

My house is pretty new so for the most part, things should not be malfunctioning. But we never know, so having the peace of mind that at a cost that I can afford on a yearly basis, I can rely on having the AFC warranty in reach. It’s what made me decide to go with insurance. The other thing that was really critical for me is whether I would have to automatically be choosing the technicians that they would provide, or if I have a choice in choosing my own technician, and then the overall cost. Recently, our dryer was malfunctioning. I called and they were able to get somebody in a fairly timely manner. The technician was courteous and good. He was able to identify and fix the problem.

A/C work. Customer service was excellent. A technician was assigned within a few days. This is acceptable given the current climate with Covid19. Work was done efficiently. Customer service followed up after the repair was complete.

I had American Home Shield for about 10 or 12 years. They got to where they weren't doing as well as they were. I changed to AFC Home Club and in the two years I've been with them, I've been satisfied with their service. I got their premium package that covers close to everything. My refrigerator had a serious malfunction one time. I called them and I got a lady who was really helpful. They gave me a settlement amount and I got a new refrigerator.

I was transferred to AFC by a company who looks for the best coverage with a good competitive monthly fee. I spoke with Randy, who listened to and HEARD what I was saying and gave me an acceptable monthly rate. Randy seems to be a very customer service oriented man with a desire to work on issues in the home. Let’s see how this plays out over the first 12 months!

I liked what AFC stood for and that they were one of the bigger companies. We bought it discussing we're gonna replace the hot water heater and the air conditioner soon. Recently, the fridge stopped working. It was getting water into the freezer. Submitting the claim was very painless. I mentioned it to the guy that sold it to me and he had me call it in. But because I was doing it through my own contractor, I submitted everything online then they called me.

I used AFC last year for my home warranty. I just renewed so this will be year number two. Renewing was as easy as a phone call and they just renewed it right away. Also, doing it initially was a pretty easy process. I had to call a busted pipe and I called them and had them refer a plumber to come out and do it. It was a $60 fee, and it was great.

Initial set up with the company. Spoke to and went with the Gold plan with Randy. He was very knowledgeable and went over different programs. Now the initial set up was good. Talk to me after I need to make my first claim and how things go with the company and all the contractors and then I will give you my honest opinion of the overall company. Until then I have no nothing bad to say. So far so good!

I had a problem with the plumbing. The water shutoff valves were leaking. And I called AFC because I realized that I had the warranty. There was a miscommunication. At first, I was told that I didn’t qualify for any kind of assistance. And then, I looked at the contract, and it was two of them, I noticed that there was a discrepancy as one said there’s no waiting period to claim for anything and then the other one said there was a 30-day waiting period. I had to email back and asked which one was correct because those two are speaking a different language. And then after that I got a call back saying that they were going to reimburse me, but only for 150. It wasn’t really smooth.

I’ve already referred my neighbor. Kevin was terrific... I had examined the ‘top ten’ and am extremely comfortable and confident with my decision. Check back in a year or so and I’ll let you know what I think about any situations we may have encountered.

I was looking for a place that would be responsive, reliable, and that will provide good service. I ended up with America's 1st Choice. I had a home warranty before. If you maintain your appliances and everything, a warranty is good to have so you can also save some money. I haven’t used AFC's service that much. I used it when they changed the thermostat in my heating and I was pleased the first time I used the service.

Dave and Nick were both very helpful and knowledgeable about the home warranty we chose. They both had great customer service and I will definitely recommend ASC to my friends and family. What a great first experience with ASC.

I was very pleased when the sales person would be my personal contact. In this fast pace internet world it is nice to be able to contact a real person directly! He was very professional and answered all my questions. Not pushy at all!

We were looking for a Home Warranty Plan online trying to decide between plans. We liked that it was a local company. Then we spoke with an account manager who told us he would be dedicated to our account if we ever have questions or issues with a claim and our rate will not change.

This process was quite simple, really, and even pleasant. I had never purchased a home warranty program before, but all my questions were answered clearly and promptly, without any intimation that I was stupid for asking. (I especially appreciated that -- it's been a trying few weeks.)

The service plan that was offer was the Best I ever had. So far reasonable and helpful agents.. I appreciate the help and support and pray to be with this company for a long time, as long as the monthly rate/service fee doesn't change. Time is hard now and we need the help to afford to keep our homes up to par. Thanks.

Customer Service, Payment Plan and Options - A+. I am switching to AFC from the existing home warranty company from the purchase of our home. AFC customer service, workmanship guaranteed, and ability to use you own contractor is the best.

This is my first contact and I felt heard and respected as a potential customer. I signed up b/c of the expert advice and patience of the reps. I’m hoping never to have to call, but I f I do I feel confident that I’ll good quality service.

Spoke with Luke, who provided information about AHC and answered all my questions and concerns. David spoke with both my husband and me in the evening for about 40 minutes. He also answered all the questions about the contract and coverages without pressuring us to make a decision. This morning we decided to contract with AHC.

Dave was great. Explained everything. I hope we never need the policy but the Platinum is the way to go. If you need to snake a drain or replace an appliance in 3 years this plan will cover its cost. Plus the work is guaranteed for the life of the contract. How can you go wrong.

My account rep was exceptional. Extremely personable and warm, yet highly professional. Preston was able to answer all my questions and worked with me to customize the coverage we needed. We were especially pleased with the option to select our own technician and their service guarantee. While we have yet to contact them for service, if he is any indication of what we might expect, then we have confidence we have made a great choice with AFC. We would not hesitate to recommend this organization based upon value and product.

Mr. **'s customer service is exemplary. I called just to check how long my coverage still as I wasn't sure..so I can find me another company for home insurance. For 3 yrs. I only called twice...and the 2and one was denied. That's why I'm not happy. Talking with Mr. ** had change my mind about looking for another insurance. So I signed up again for another 3 yrs. He's very good on explaining everything to me. Thank you.

I just want to say what a wonderful conversation I had with the young man that helped me and his knowledge and professionalism on the home warranty aspect. We will be purchasing a home warranty for our flip house from your company.

Excellent Product Purchase Experience... Thanks Randy for answering all my questions and presenting the best possible product options for my needs! Sincerely appreciate your service and help! Best Regards Piyush.

I was blessed to have spoken with Mr Randy ** about the coverages your company offer. He was very polite & answered all my questions patiently & comprehensively. He had a great knowledge of relevant services I need for my home & he explained very well the services that would benefit me & those which are not beneficial for me. He also adjusted the payments so I could afford the plan I signed for. Mr ** is very knowledgeable & compassionate & I thank the good god for giving me a representative who is very helpful & trustworthy. Absolutely, Mr R ** is an asset to AFC company.

I had a great experience with both girls Veronica and Heather, so friendly, so knowledgeable, so very Helpful! Every time I called I gave them my info and they knew right away what I needed! Love it and I didn’t have explain everything time I called! I’m so happy and pleased with this company! Please if these girls have t has a raise I recommend they do! Thank you!

We have lived here about a year now. Wanted to get a home warranty plan. Nate was very nice and explained everything to us. Easy to set up our new plan! As we are just starting with America's First Choice I can't speak to the quality of the coverage yet. Thank you!

I spoke with Connor to obtain a Home warranty plan. He was extremely professional. Polite and informative about all options available, costs, transparencies, when you could claim cost of service fees. I would highly recommend him and this company to others. No gimmicks. Just fantastic service and quality products.

I've been shopping around for some protection on my appliances. I was a little hesitant at first but turned out to be an amazing experience. Randy my contract account manager was a true professional. His knowledge level, patience and ability to answer tough questions really impressed me. Not only did he show me why the plan he recommended to me was better than others, he was able to prove it. He definitely deserves referrals from me and showed me first hand the level of integrity and value AFC has as a company.

Account rep was friendly, caring and informative. It was a seamless process to cancel my former contract with another company and resign with AFC. Looking forward to a supportive, lasting relationship.

I always wanted to get a home warranty but kept putting it off. Today was the day that I was going to research. My mom had a plan on my home and there were a couple of instances that rubbed me the wrong way. After filling in basic info online, I got a call from Connor. He was very knowledgeable and answered all of my questions. We worked together to find a plan specific to my needs. I look forward to working with Connor and AFC.

Dave really gave me the impression that my business was valued, and that this is a company that wants to provide value to its customers. He explained in practical terms, and without ambiguity how the warranty would and wouldn't work, so that I knew exactly what I was paying for.

I had never heard of AFC until I had completed filling out a quote request from another Vendor and I called to ask a question. Don't know how it happened but your agent answered the phone & very politely & Professionally answered all my questions. He proceeded to explain your complete program at the same time explaining a comparison with other competitors which I ask about. It was then I realized that I was no speaking to whom I thought I had called. Mr. ** sold me & that's how I became knowledgeable of your company; AFC. I'm still wondering whether it was a "Scam" or not!!!, Time will tell.

We are pleased to be new customers, but might I suggest that with the three year plan you do receive an extra $25.00 from your new customer. It would be a good idea if you give a free first month service as an incentive. I do hope the service is as great as you mention. You did make a mistake on our contract. You omitted the clothes washer and it should be the clothes dryer as I have a contract with Maytag until 2021. I will be making the call to correct this right away. Thank you. I did speak to Luke.

Patrick and Dave were very helpful on what I was needing and not pushy on selling me a warranty. Looking forward to working with your Company on my repairs and needs on my home. Thank you.

We had a really positive experience with your customer service. Dave was very helpful. He took the time and answered all our questions. We signed up for 3 years. We would definitely recommend your company to our friends.

Everett, was very well knowledgeable with great customer service. I would highly recommend the service just due to the fact the customer service. I’m very excited to be apart of such a great coverage they have to offer.

Despite buying a 3-year contract for two separate houses, never missing a monthly fee, and performing all required yearly maintenance, AFC would not pay for the repairs required on my home air-conditioner unit. Their reasoning for refusing to pay was because the AC system was too old, despite it only being 10yrs, 3mo old. The initial manufacturer's warranty is 10 years, so I bought this home warranty to cover the system after that had lapsed. I am very dissatisfied, and wish I could receive a refund for the fees paid to this sham company.

The account manager was very informative about the services provided. I originally called to get a quote and because she was so detailed I decided that this was the right fit. Not to mention great customer service skills.

Patrick was quite professional & well informed. He was polite, patient & very respectful. I've dealt with numerous companies the past few months & working with Patrick was a breath of fresh air. I feel I can trust him & believe he's a man of his word. He's managerial material. I suggest you promote him before another company absconds with him. It was a pleasure doing business with him.

Working with a US company who doesn't outsource their services to a 3rd party company outside of the US was very important when switching from my previous home warranty company. Both the account manager Maureen and her manager Everett were patient with me, answered all of my questions, were informative and friendly. AFC is off to a great start with me.

Preston ** was actually a Blessing in Disguise today, after a Really Bad Customer Service call to our previous Home Protection, American Home Shield. Would HIGHLY RECOMMEND to our Neighbors and Friends!!

I was with American Home Shield (AHS) for a while and decided to switch companies after my rates with AHS went up. I shopped around and after reading reviews and stuff, settled AFC. They gave me a a good rate in terms of service request and annual fees. However, my very first request about cooktop service took about 3 months. I had to pay a technician from my own pocket to come and diagnose the problem after AFC initially denied the request saying it was not covered under warranty. However, after the technician diagnosed the issue to electrical problems; which was in fact covered under my warranty, I had to call AFC and submit a receipt.

You said my name right from the 1st time speaking it. That truly let me know you wanted my business.???

Patrick made shopping for a good policy covering what we needed very easy. He was knowledgeable of the services both his company and his competitors supplied. He was able to give me the best rate in order to cover and meet my family’s needs. Looking forward to working with him over the next couple of years.

Everett was very competent in his work. A real professional. It looks like you have a great product. I will look forward to seeing how easy it is when ever I have a problem. The proof is always in the pudding.

I received timely and professional service. AFC even provided advice about the importance of certain maintenances. As a first time homeowners I appreciate the wisdom and encouragement. I am very pleased with the service provided.

I needed a home warranty for a 2 family rental property. Conner was professional, listened to my concerns and comments. He explained the functions of their plans they offered and made suggestions for the best fit for my property. I expressed concerns over cost, due to being retired and on a fixed income. He was able to spread out my payments with a one-time down payment and nominal monthly payments and savings with a 3 year plan. All of my questions were answered. I feel very confident with the plan I purchased for my rental property.

Updated on 04/16/2020: AFC did not contact the plumber as they stated they would. They also did not contact me to inform me of their decision not to contact him. When I contacted my preferred plumber, he stated he hadn’t heard from AFC. I called AFC; they informed me they didn’t call him due to the stay-at-home order. I informed AFC the plumber and I understand the order, but the plumber wants to come fix our broken pipe anyway; if not, we would not have a usable bathroom. Had AFC contacted either the plumber or me, we would have told AFC we had already spoke and he his intention to fix the pipe because repairs are considered essential during the pandemic.

I was immediately called after getting a quote online. The person I spoke to not only offered me a discount, but was very helpful in answering my questions and informing me of all the benefits of their coverages.

Luke was very professional and kind. Explained thoroughly the different plans and the out of pocket expense. This present time in our lives kindness goes a long way and I appreciate him taking the get me set up with the plan that best fits me and my home. Thank you!

I found AFC after I fired American Home Shield and I've had them for two or three years now. The application process was easy. The most recent claim we had was for our dishwasher. It took a dump and I called AFC and told them about it. They said they would have somebody come fix it, but I live out in the sticks so they couldn't find anybody to come fix it. They sent me a check for the cost of a new one so I bought a new one and put it in. The whole process took three weeks or so. Everybody has been good and I like that I get my stuff fixed when it breaks.

The sales manager was very personable and efficient.

Conor was great. He was very knowledgeable about the service plans and double checked if he wasn’t 100% sure of the answer to a particular question. He followed up, which was great because currently life is hectic and in flux, but wasn’t pushy or overbearing. He definitely reassured me that I can expect a higher level of customer service than I previously had with a different company.

I chose AFC as I had read many positive reviews about the company. I was given a coupon code for $50 off a one-year plan, however, there was no place to enter that code in the sign up process. It would be great if that discount could be applied to my home warranty agreement to keep the price on which I received a quote.

Pleased to report that communication and flexibility were excellent during this experience. Was able to think, do research, ask questions, and make an informed decision. It's a bonus that my contact person will remain the same.

"Randy" was the agent I interacted with.. Very helpful selling me a bill of goods and then the opposite when I called him directly about my not receiving hardcopy contract.. I called on 3/21/20, and his message said he would return my call at HIS convenience.. Poor PR.

Well I just signed up today and I guess we’ll see how things go if he promised me that once I pay my service call they would fix the unit or pay to have it replaced so we will see about my air conditioning and my furnace in my hot water tank. I guess time will tell But the guy did do everything he could to help me out with the price and I appreciate that!! Thank you again!!

Generally Happy. The process was simple enough to get a replacement garbage disposal paid for but was kinda shocked that I had to go and buy it and install it myself. I have now requested a copy of my contract and account number 4 times since I renewed.

Still unresolved plumbing/toilet issue. The service was so bad I would give zero stars if I could. The issue is still unresolved. Nobody can tell me what’s covered. Stories change all the time. My manager told me it would be covered. And now the plumber was out this morning and he couldn’t get approval. I’m ready to cancel my service.

Overall very disappointed with the AFC and the handling of my service call. The appliance company they put me in contact with was difficult to contact and when I would request status updates, AFC would say they were waiting on a response from the technicians. So I would contact the technician and they reported that they had spoken with AFC multiple times that day regarding the results. So the entire time AFC and the technicians are assumedly hashing out the details, I’m stuck waiting with a broken dishwasher. It’s been over 1 week since I submitted the service order and I still have a broken dishwasher. And today is Friday so I imagine that they will not dispatch the technician to fix my dishwasher until next week. So I get to look forward to a weekend with no dishwasher. Overall I will not be renewing my membership with AFC due to the sloth-like speed of total case resolution. (Which my case is still not resolved).

Great salesman. Great relay of information and not pushy like a lot of other companies out there. Really happy with the customer service we recieved and are happy we decided to purchase a home warranty!

Layla was awesome, she explained everything we needed to know about the plan and told us there was a 3 year plan that we are very much interested in. She was very professional and patient with our questions.

After speaking with 3 other potential providers it was an easy decision to make. Courtesy and answers that made sense clinched it for me. The steps were thoroughly explained and the calm professional approach is appreciated.

We were able to communicate with our account manager via phone, text and email which made for a simple and fast transaction. We will also be saving over $200 annually compared to our previous home warranty company and will be getting more comprehensive coverage.

Happy with the coverage, customer service and the plan cost.

The people on the phone were professional and kind and explained things well. 5 stars there. I just thought since I haven't made any claims in all the time I've had you all, that things like yearly maintenance should be covered for the AC and hot water heater. Thank you.

There was a misunderstanding when I had an electrical issue. The first guy misinterpreted what I was saying. There was an issue with the refrigerator and the bulbs went out at the same time. I understand that bulbs aren't covered, but if they all go out at the same time, it seems like there might be a connection with the refrigerator. So the contractor came out and took a look at it and turned out to be there was something wrong with the motherboard. The first time, AFC sent an electrician who was not certified to fix the refrigerator. So they sent somebody else out and there was another gentleman who was able to take care of changing the motherboard.

I can't begin to express my thanks at having purchased your policy. More so, Nick **'s perseverance and customer service are exemplary. I look forward to the next three years... (and hope nothing in my home needs service!).

The AFC account managers were friendly, easy going, and knowledgeable talking through coverage options that best suit my needs. The whole experience made my first time home warranty purchase an easy choice!

Shop and compare! I wish I would have taken my own advice a year ago. Thankfully I am a smarter consumer today. AFC is head and shoulders above its nearest competitor! I was contacted by Kevin on a Sunday! Nobody does that! He was an absolute pleasure to deal with!! Very informed and informative, worked with me to get the plan and deals best for our property and us. There is NO DOUBT that I will recommend AFC to everyone I hear considering a home warranty. Thank you AFC and God bless!

They left us without hot water for NINE DAYS! After 3 days, they sent a plumber to deal with an electric hot water heater, even though I told them something had tripped the breaker TWICE. They could have sent the technician who actually was capable of fixing the problem instead, but they didn’t want to pay his travel fee. They did EVENTUALLY pay the travel fee FIVE DAYS LATER! In the meantime, they left a single mother, with an autistic child they knew needed a hot bath every night to sleep, without hot water! AFC Home Club is a scam! They sold me a policy they KNEW they couldn’t service, due to having NO in-network technicians in my town. They are not concerned with customers. They only care about their bottom line! I have asked to speak to a supervisor for the last 2 days. They haven’t bothered to call me.

I believed I had coverage for problem I had. I had discussed coverage with rep when purchasing. When problem occurred I don’t think it was handled like it should have. I did speak with a director that handled my concerns to a proper resolution.

Initial startup coverage. I spoke with Kevin ** today. He set me up with a 3-year plan that was super fantastic. His customer service skills were five star. So far I think we are going to be very happy with this plan.

Both Everett & Preston were very easy to deal with in our multiple conversations. They were knowledgeable & had answers for all my questions regarding the warranty coverage. If AFC's warranty coverage is reliable & complete as they explained to me I should become a very satisfied & happy customer.

It was a pleasure talking to Luke at America’s 1st choice. He was very nice & explained everything to sign up for a Home warranty plan. I ended up in getting the one year warranty. Hoping to get the best out of this new warranty.

Although I am new to Americas First Choice, so far the experience has been a pleasure. The night pressure sales tactic and outstanding customer service is what sold me on AFC over the competition. I'm a firm believer that if something is worth having, you don't have to force it on people. This has been a smooth transaction so far and hope to have many years working with AFC.

I did not appreciate that I Tomika ** started the policy with your company. I was able to call on 2/26, put a work order in and call back to cancel but call back today to get told I am not authorized. I then had to get my husband Laurence ** to call back to get me authorized. This was an inconvenience and very unprofessionally set up. I will say that the representative Jocelyn and account manager Luke were very pleasant and helpful. I almost decided to switch my service because unprofessionalism and inadequacy seems to be the new norm. Do better sales people! Thank you.

We chose AFC because of the customizable options. You can add or subtract for any appliance you may or may not have, to include garages, pools, septic systems etc. And this is the only plan we have found that will let you choose your own repair person or company. You do not have to settle for whomever they call. Just pay the $75 service fee, send AFC the bill, and they pay your repair person! We also found AFC prices were better than any other home warranty prices, by far!

Discovered a plumbing leak on a Friday afternoon. I called AFC. In sticking with their policy I did not hear from anyone until the next business day, which was a Monday. By then the residual damage was mounting up and I had to call the authorized service provider instead of them calling me. The service provider was friendly and AFC did actual authorize the repair which, in my nearly 3 years of experience with them, is rare. I will not be renewing my contract with AFC.

I was doing some shopping two years ago when my home warranty that I had, the insurance policy, was up. That home warranty was also ridiculous and I wasn’t happy with their service. That was when I got to America’s 1st Home Club. I'm in my second year with them now. I had a garbage disposal claim and I had to prompt the office to send me the $125 check, but I had given them three weeks of business days. I was told that I was gonna get $125 to go towards the purchase and installation of a new garbage disposal. So, it was easy. I filled out the online form, and I had thought that the turnaround time would be no more than two weeks, but it was over four weeks. I prompted them and they said it was coming and they would email it to me. It did come through.

I’ve had American home warranty for three years since moving into this home. They didn’t cover more things than what they covered & sometimes it was weeks before I would get the problem resolved or a contractor out here - even to do a preliminary assessment. Over the years I had a harder and harder time communicating with the people that were answering the telephone. Within two seconds of filling out your online form Everett was calling me. I have never had such great customer service in all my life! Everett is knowledgeable & courteous. He is a wonderful representation of your company. I hope you can keep him for a long long time.

When I had a claim, I called them up and found out what kind of person I could get to come out. One gentleman I spoke to has been really helpful and the person who came out did well. I've had them for at least a year already and I just renewed.

I had my annual check-up for the heating. The techs discovered some problems and so I called to file a claim. It sounded like AFC didn't cover it but they said they deem the heating system unsafe to use. I haven't gotten back with them yet but I got an email that said to have techs come out, replace or repair the unit, send them a paid invoice and they would let me know if it was covered. But I don’t wanna go in and pay for something then they will tell me it’s not covered.

Kevin went above and beyond... Working with us for a couple of months, working around family crises, waiting for them to resolve and then helped put together a package for us... He was patient but persistent... Good job Kevin.

I signed up with AFC for the rental property. Everything is okay and my client doesn't complain so far. I have another warranty that is with another state and they have better coverage and price.

The manager was very knowledgeable about each of their plans. He worked with me to customize a plan that fits my needs. I know I will be happy with the coverage they are providing.

Overall I was pleased with the service I received. However, the manager was to email me with specific information about my account and give me a return email so I could send my proof of prior coverage. I have not received this email, poor follow up, leads me to believe the only important thing was to get the sale.

On our dishwasher claim with America’s First Choice, they quickly sent someone out. They were great, fast, and resolved the problem the first shot. I couldn’t be happier.

I was buying an older home, and I wanted to ensure that my stuff was taken care of. It was four years ago when I first signed up with America's 1st Choice. They were the cheaper one for the coverage at the time. I called them up and did everything online. But the renewal process didn't go smoothly. I paid to renew and I never used it in the first three-year contract, and I had a lot of difficulty getting hard copies of my policy. The person I talked to at the time when I renewed and requested a hard copy of the information multiple times never provided until I finally called when I did have an issue.

The service representative, Patrick was very informative and clear with providing myself and my husband with accurate information. We asked several questions and he was able to explain the information clearly. I had called other companies but AFC had the best policy for our home.

This is the best pricing out there for a fully comprehensive home warranty plan. The salesman discussed what was covered and gave me the lowest price they could. The salesman took the time to listen to my warranty and pricing needs. He came up with the best plan for me. After reading terms of the contract and finding them to be reasonable to the best of my understanding I believe this is a good fit for me. I read the complaints and found that they were responded to promptly and in accordance with the terms of the contract. Often they went beyond those terms to help people out. When you read complaints, also read the responses and see how the company resolved the complaint. I was impressed.

America's First Choice is a little expensive. For every occurrence, I have to pay $75. But the contractors are good. I have made only one request so far, which is also not done yet. That’s because maybe I made that request initially on my 60 days trial period. So, I had to do a lot of other things. The latest time the contractor came in, he said there is no valve to the gas pipe so he cannot do anything because there is no valve to shut off the gas. He could shut off the gas with the wrench, but he claimed that he did not have any valve to shut off the gas. This home is about 25 years old. If I have to put the valve, I have to spend more money.

The process of purchasing a home warranty with this company was very easy. No pressure, clearly explained everything. We have just purchased the contract, so currently unable to speak about service calls or any other aspect of service.

It takes too long for your company to get a support person on the phone for the homeowner and once the tech arrives at the homeowners they go through the same process, about 40 minutes into the tech. (plumber, electrician whoever) to start repairing fixing the homeowners problem.

I was very pleased with the service provided by Jayde with my service issue. Jayde kept me updated throughout the process. Patton’s plumbing and A/C were very informative and fixed my issue in a timely manner. I am pleased with the home warranty thus far.

Randy was a great sales manager. Very accommodating and never pressures you for anything. I would recommend him to any of my friends. I hope the service calls are also equally a pleasant experience. Thanks for everything.

I'm a new customer. I was looking for an economical home warranty that would fit my budget. AFC found me coverage that works for me. Very helpful, courteous and worked out a great payment plan for me.

Excellent initial experience. Salesperson Randy answered all my questions professionally. If the service over the next three years is as good, I would happily add a 5th star. The price of the plan we went with was very competitive.

I expected the process of filing a claim to be cumbersome, and I expected to have to provide extraordinary proof of appropriateness of my claim for coverage - and that didn't happen. All interactions were efficient and helpful. The reimbursement check arrived promptly. I'm impressed.

America’s 1st Choice sent a plumber to my house who identified that the issue was a problem with the recirculation pump, that he would have to order the part, but he needed to get approval from the warranty company, which was understandable. He made it sound like it would be no problem and that it was gonna get approved. Then we kinda had preapproved it with the warranty company because I said my recirculation pump looked like it went out and that was supposedly covered.

As far as the initial sales contact I had, I was very pleased and did not feel pressured, which is an important first impression. As far as service, I haven't had the chance to experience it yet, so I can't comment on that.

I open my 1st ticket with AFC due to my washing machine not washing. That 1st tech that came out basically listened to the spin cycles and told me it was not spinning on the highest level. Beyond that all he did was bad talk my Samsung washer and dryer. He made it clear that he did not like Samsung brand washer and dryer and bad talked it the whole time. Told me he will get back with me and never did.

America's 1st Choice application process was pretty easy. When I researching different warranty companies, I called them and told them what I needed. They called me back, set up an appointment and came out. When my heating system wasn’t coming on, I filed a claim and someone came out in about two days. He was very polite and solved the problem within 30 minutes on the same day. It was my first time using America's 1st Choice and everything was wonderful.

The technician who came to us was very polite and courteous. Even though he was not able to complete the job in one day, he made the experience informative. At completion he was very helpful and knowledgeable about the general maintenance of our stove.

I had another home club, but they had quit selling policies in Oklahoma. So, I searched for another company and saw AFC Home Club. I went with them because they covered more items. When I used it, the guy who came out was nice and he did a good job. The belt on the dryer drum broke and there was another piece that was loose that caused the belt to break, and he fixed those. He also left me a card.

I called wanting information on a home Warranty. I talked to James who answered all of my questions and explained the pricing and coverage offered by AFC. James was very attentive and courteous on the call both times that I talked to him.

I was very very happy with the service technician David. He came on time, diagnosed the problem and fixed it. He explained what he did. I felt very confident in his service. I will use him in the future and recommend American 1st choice insurance to all my clients and friends. Also the phone agent who handled my call sent the service request right away! DC Appliance Repairs was perfect also too!???

I researched and I liked America’s 1st Choice Home Club better. I looked at the entire thing and it was best for our needs. I did the application online and then, I spoke with a representative who was very helpful. He was very knowledgeable, friendly and a good people person. He went all out and explained everything very well. I picked an option and then I told him exactly what I needed. I’ve had AFC for a year and I’m very satisfied. We've had a couple of claims last year and I gotta look at something else too and compare to see which one to call. But otherwise, we're very happy.

Customer Service was awful and I was given contradictory/false information by two different people. Was not aware of the waiting period and it seems this is the only home warranty that has one like it.

Hello, this morning had great experience with your company and as a retired disabled veteran, money decisions are important. I was treated fairly, respectfully and a pkg that works for me. :) Thank you.

This is my second term with America’s First Choice. I had it for three years prior and I just renewed. Their customer service reps are fine. Theirs claims process was a little lengthy, but they ended up coming through. With my claim on a pool pump, I had to go buy it outright and then submit the claim. It took time to get the check back.

My most recent claim with AFC Home Club went okay. The first repair person that showed up didn't really understand what he was doing. So, it took a lot longer than I thought it should have. The second guy who showed up knew right away what the problem was and was able to order the part, and as soon as he came, it got fixed. It was for a wobbly fan motor and the claim has been open for about three and a half weeks. I would have liked them to have somebody else come look at it quicker.

I spoke with James yesterday after doing research of the many companies available to provide Home Warranty Services. He took the time to answer all my questions and didn't pressure me with sales tactics. We agreed to have a conversation today to give me time to still shop around. I read the reviews and the reputation your company has and just signed up for your services after my current coverage with another provider expires. James was patient and again answered the questions I still had and I can highly recommend him.

I’ve always wanted to get a warranty because I knew the appliances and stuff like that would be kind of expensive. Plus, you get a whole bunch of information in the mail so I decided to get one. It has been three years and we renewed with America’s First Choice for another three years. The first time our freezer went, they had an issue finding somebody to come look at it. It was three days before they brought it back. Then, we needed a microwave and I spoke to their reps two days after. They bought that back too.

I have totally nice experience, expect same service for any maintenance issues.

Had a great first time experience! Cancelled my previous warranty with a different company. Had to go through a call center and long wait time. Called AFC because I had some questions before signing up and my phone call was answered right away by a real person! Luke was incredibly nice and saved me more money than I would have saved by buying online. Haven't had any services yet, but it seems like this will be a good company to work with!

Within 24 hours of submitting the claim, a technician was assigned to work on my reported issue with the laundry washing machine. Shortly thereafter, the technician contacted me to schedule the visit and he showed up within a couple hours. He promptly diagnosed the problem with the circuitboard. He promised to come back in two days to replace the faulty board. That is fast, well within my expectation.

Hello. I had a great and pleasant experience with America's First Choice Warranty. They were able to assist me with my selected plan of service and in doing so ensured that I was receiving the correct type of coverage. Not wanting me to pay for features in which I do not have was a A+ for me!!! There are not many companies who will double check to see if you should be in a plan which cost less. The price point for coverage is perfect! And it's awesome to know the Company is local. I appreciate the integrity and professionalism of AFC and I look forward to doing business.

I've been looking to find a different warranty company after I received a renewal notice for an increased premium. We used our existing warranty twice to replace a water heater and repair a fridge ice maker. That's it. It was also difficult to communicate with third party agents from a foreign country during service calls. The clincher was the discussion with our plumber who replied that our current warranty was only concerned about the "numbers" and not the customer. He was criticised for being too efficient, thorough and going beyond what is asked.

Great and easy experience except for the checkout process. I had a coupon code and kept looking for where to enter it, and after I put in my credit card info and clicked next, I realized I had just finalized the transaction. Just keep an eye out if you have a discount code, otherwise very easy and painless!

It was simple and to the point online, that's what I was looking for. Pricing, coverage and even the service fees were right there to read over, instead of having to get confused with someone over the phone or just not getting the info right away in the initial inquiry.

Most thankful for Tyler, he took me through every step and I could not be more thankful. I called another home warranty company and they did not take the time to tell me options and seemed annoyed when I asked for clarification. As a first time home buyer you have tons of questions and Tyler took his time which is why I went with this company.

The person who came to repair the issue never came back on the exact date and time, but America's 1st Choice took care of it very well by changing the repairman and making it happen. Even though it took a long time, I’m glad that the issue was followed up on and resolved.

America's 1st Choice had one of the better reputations and their application process was easy. I did it by phone and the rep seemed to be very professional and helpful.

Very customer friendly and explains all. Was told the final prices they pay on the website for each area was incorrect, that they will pay to fix problem or get new appliance. I hope this was correct...if not please call asap.

I vote James and his supervisor Tyler as premier service representatives. They are very professional, knowledgable, customer-oriented to ensure all of your needs are met. I spoke with 5 other home warranty company and America's First Choice beat everyone else with best pricing; excellent customer service and exceptional follow through. I am extremely happy with this company.

I bought their insurance thinking that for the amount that I paid, if my water heater blew out it would be covered. But they said the only thing that was surely covered on the water heater is a little valve. I was surprised. I thought they’d cover more on my water heater. But we talked about it and I agreed with them. It was just a misunderstanding. They covered $576 of the $1,400 bill. So I’m okay with that. But I still thought they’d cover more.

We recently purchased a new home, and as part of the purchase we requested a year of home warranty. Unfortunately the seller picked AFC. So far we've had 5 appliance problems, but their policy is written in such a way that, for various reasons, none of the failures are covered. I understand it's how the policy was written, but that's my point - they have written the policies in such a way to be deceptive and underhanded. They have created odd loopholes for themselves to avoid covering things that the person purchasing the policy would expect to be covered.

It was so easy to get enrolled and management was amazing, Dave and Randy are top notch. Looking forward to them servicing our home. We had a terrible experience with a previous home warranty company and AFC came to the Rescue.

After very, very patient person took my work order I kind of sat back and thought "Well, we'll see how this goes". I was contacted by your office with the contractor assignment within an hour. I contacted the repairman, and he showed up later today and fixed the refrigerator. I was frankly amazed that it was done so quickly. Mr. ** was very personable and professional. Ya done good!

America's First Choice Platinum is a DYNAMITE homeowner's warranty program. From the very beginning, Melanie was there to help me. She explained the warranty program in great detail; and only after all of our questions were answered, did she say goodbye. Melanie treated me like I was a member of her family which made me trust her even more. Unfortunately, my refrigerator stopped working a few months later. Melanie immediately connected me to the service department. The service department was EFFICIENCY PLUS! They immediately sent Ski Electronics and Zach the repair technician was extremely skillful. As a Realtor for 30 years, I know how valuable a homeowner's warranty is. I also can recognize that Melanie and each service department representative are experts in their chosen career. What could have been a nightmare turned into a problem solved with no stress! Thanks America's First Choice!!!

I've only done one claim so far and it's been fine. I called in and they had somebody out to fix in a couple of days. They let me choose the contractor, which I appreciated.

I had talked with 2 different people. 1 is Nick ** and the other Everett ** and they both helped me to decide if this is the best Home Warranty. After speaking to both of them I decided to go with AFC's Home Warranty. Thank you Nick & Everett for helping to decide which warranty to pick for my home. Now I hope I've made the right choice.

My first contact was surprisingly inaccurate. I was told that my machine was under warranty and to contact LG. The truth is that LB has a 1 year warranty on parts and a 10 year warranty on the motor and drum. The machine was just over 10 years of age. I became disturbed with AFC. I contacted a reliable repairman who had performed work on other appliances. First thinking AFC was not cooperating, I ordered the parts online with repairclinic.com. HOWEVER, when I contacted AFC several additional times, my policy service began to be honored. It was concluded today to my satisfaction with a call explaining I would receive a reimbursement less the $75 service fee. All is good and I was able to have the machine repaired very quickly compared to former home warranty companies I chose to abandon. I am very pleased today with AFC - good follow-up and notifications.

Thank you for being so attentive to my needs. I am grateful for your team's polite and non-pushing attitude. I was in need of a new home warranty and they made me feel welcome and they were very knowledgeable. Thank you.

I called AFC, gave them a report on what was happening. Received an email stating the report is in & they are working on it. Next day I received a call from AFC informing me they have a repairman who will call & set up a diagnosis appt. Two days later my drier was fixed before noon! $60.00 co pay was all it took! Perfect!

We use AFC for our rental properties. We try to remedy problems quickly for our tenants. When we get a technician out to the property, they don't have time to be on the phone calling back and forth with a diagnosis to proceed. They do however provide a detailed invoice of the repairs that are made. But this doesn't seem to be good enough and its frustrating for our technicians to have to play secretary while out in the field working going over they same thing they detailed in the invoice. And also we get several calls having to explain the same thing over and over again. It's frustrating and very time consuming.

Randy as a CS rep was wonderful. Explained everything correctly and handled the affairs very professionally. The price was right and the expectation was fulfilled. I expect to renew the contract at the end of the term.

I was recommended that I research you guys first when searching for a home warranty. I went online and other companies were being ranked higher. But when I read the plans and the coverage it became clear who the best really was. I look forward to having this service for my property for years to come. Thank you.

Kevin was knowledgeable and helpful in choosing this company over the many others on the market. The plans were reasonable in pricing and the protection seems to be above par when reviewing other home warranty companies!

I've been with AFC for a couple of years now. I've spoken with their warranty manager a couple of times which have gone pretty well.

I like America's 1st Choice very well. My daughter said that their company is very good, so that's where I had coverage. I've had it for two years now and their customer service is good so far.

My kitchen sink became clogged and I tried everything possible before calling AFC for a service call. Everyone was very polite and professional and they had a plumber to my house within two hours of the initial call. Plumber was very polite and efficient and had the sink unclogged in no time. Very pleased with the entire process.

We came from another warranty company. The other company was chosen for us when we purchased our home. When our our oven/microwave wasn't covered by the other company, it was a time for a change. Nick was very helpful and upfront about the warranty. We purchased the 3 year Platinum. Looking forward to peace of mind and not worrying about covered items.

I submitted a request for service because I believe that our toilet was leaking. I was assigned a contractor who I contacted and I was not happy with the customer service that I received. I decided to go with a company that I know and I trust and I was told that it’s OK to hire my own company and that I can submit the invoice to be reimbursed for the services. The company came out and they had a service fee Of $90 but they convinced me to buy a one year service policy and for that I was waived the fee. I spent $149 for a one year service plan. I submitted a request for reimbursement to AFC for the toilet valve that was replaced For which I am covered and for which I paid $165.

Previously, I had another warranty company and I'm very unhappy with them. I then went with AFC Home Club. The first time I had a claim, it was so easy. I've had a not so pleasant experience but when I got to a manager, that was resolved really quickly. The techs who have come have been very good and they're very caring.

I was impressed with my first call to your company. I called late and someone answered the phone. The first person who answered was courteous and when I told him the reason why I called, I was immediately transferred to Dave ** who was so helpful and patient with all our questions. Hoping that the experience we had on our first interaction with your company will be the same going forward. Thank you. M.

When I looked up on the internet, America's 1st Choice was the number one choice. I decided to get their policy and I like that if something goes wrong, I got a back-up plan. My experience when filing a claim has been good. The reps answered all my questions and they knew what they were talking about.

Easy to sign up online, competitive pricing options. Save more if you purchase paid in full multi year plan. Worth the money when you think of the cost of potential problems that can arise. Will help with selling of your home if you ever have to sell to have warranty in place.

First - Refuses to call back--will be cancelling my new contract today and never referring your company to anyone. Most people I know have houses that are 20-50 years old and a plan like yours is a must. When people heard I took out a plan they wanted to know what I thought of yours and initially I was positive. Now you guys are gone.

Had a wonderful experience purchasing our new home warranty. Excited to work with a company who strives for excellent customer service. The response time was quick, Luke was so helpful in answering our questions, and they were able to give us a great deal without losing any of the quality standards.

Nick was absolutely amazing. He was thorough and clear about the plans and their differences, and he even helped me to compare it to my current plan options. At the end of the day, he made making the switch a no-brainer. 10/10 I'd recommend him.

I requested a “welcome package” that would give us detailed info on our warranty, coverages, exclusions, etc. Apparently I received it a week later, but could not print at that time. When I tried to print later, the attachment was gone. Requested it be resent twice, I’m still waiting. We are now 6 mos into our warranty. We filed a claim on the heating system which was denied, app $400. Our service company told us they have made this same repair for other warranty claims and it has always been paid. We were owed $10 for the service call and were told we would receive an e-check in 5-10 days, took up a month. The people that we have dealt with have always been very courteous and calls are returned within a reasonable time, but follow through and results are lacking.

I was with American Home Shield warranty for about 8 years. They used companies with low star ratings. And I was very disappointed with their customer service. I am very pleased with AFC so far. This was the first time using them for a repair but it was a pleasant experience. No wait times for calls and the company they used was very professional and friendly. Not to mention the option to use my own company if I want to.

I was drawn to go with America's First Choice Home Club due to the variety of services and the coverage that they offered for the deductible that they were. I called to submit a claim and they sent somebody out right away. As a matter of fact, it was like the day before Thanksgiving that something went out and they were very timely. The technician was great. They came out for one thing. The plugs was out in the kitchen, so they sent somebody out right away. And they checked the breaker box and they’ve actually found something else. They had to call and they approved both claims. So, that was great.

Sales Rep was knowledgeable about the service offering, listened to my needs and put together the proper package. She provided the requested terms and conditions and answered all my contract questions. Also she worked with my schedule for communication and wasn’t an annoyance as so many others can be. Very pleased so far.

We switched from American Home Shield (AHS) to AFC a few months ago. We made the decision because it was a little less expensive and the salesperson we worked with was great. In the last month, I had to get an expensive HVAC maintenance done, they refused to repair an issue with our water heater, and refused to cover more than $150 toward an issue with our oven because we were TWO DAYS away from the end of the initial 60 day grace period.

We had to have our heat pump/air conditioner/furnace replaced and it was done exactly as promised. The only fault I have was the wait time to have it replaced... 2 weeks is a bit long when the winter is pretty cold in our area. Need to have more companies that people can use things like this happen.

Absolutely the best to deal with, Sales Rep, Mr. ** followed up with answers to my questions being very considerate & genuinely interested in my business without rushing the decision to close the transaction - thank you!