AFC Home Warranty Reviews

It was 11 pm and my furnace went out. It was in the single digits outside, and not that much warmer inside!! I called Choice and within 10 minutes a service provider had called me back to set up an appointment!

I've been a member for over a year now. Everyone I've spoken to, from starting my membership and the many questions I had as a new homeowner, to the once instance in which I had to call for service, everyone has been top notch. Highly recommend!

I had a previous home warranty company but I was not happy with one of the services. And while I am just new to AFC Home Club and have not submitted a claim, I would recommend them to a friend with their initial enrollment process.

I used Republic and First American Home Insurance and I had a very bad experience with how they deal with their customers. I found America's First Choice Home Club online and then I went with them. It's good that I could get an agent with whom I would always work with, which is not the case in other home warranties. With America's First Choice, at least the agent is able to explain why they are not going to cover something. It's like a personalized experience that you get from them.

The first year I gave AFC around four referrals. They told me they were gonna send me $25 for each one, but I never received that money. Even so, I will still recommend AFC Home Club to others.

Run from this company. They use every excuse to not help at all. Any other company has to be better. Could not be worse. Sales talks a good game then service, well, there is none. How they ever get a positive report is beyond me. Maybe they write their own.

We have two properties and use one as a rental. We had another company in the past and when we asked them to help with a replacement of an HVAC system, which was part of the coverage, they declined. Someone I worked with recommended America’s First Choice Home Club and my interactions with their reps have been very good. I’d recommend them.

We have a used mobile home and decided to get a warranty for it. A warranty is very valuable as it's the way to go if you can’t come out of pocket with everything that could go wrong with the property. We went with AFC Home Club and their reps were very helpful when we dealt with them. Their level of professionalism was excellent. I would recommend them.

I’ve been a homeowner for years and have always had a warranty. I’ve been with AFC Home Club for four years now and I like their prices. Sometimes you pay less and you get less, but I am very satisfied with them. My son is transferring to them, too. I’ve had two disappointments with them, though. I had a guy come out to repair my GE dishwasher. AFC couldn’t find anybody that would service the GE so they had to go to GE themselves. The rep told me that the guy was gonna charge $99, but they would pay the difference. It would be a $40 difference because my copay is $60, and so, I said okay.

I was using a different home warranty and after the first year during the time of renewal, I was looking at online reviews and decided to try out America’s First Choice Home Club. So far, I have used the service a couple of times and the quality of work done was perfect. When I had a plumbing issue, I was told that they're gonna submit a request to one of the service companies. Those people showed up and asked me for the payment details. I told them that the payment would be done by the warranty company. I was told they didn't get any such information. So I had to call back AFC and they started talking to the service guy, which all should have happened behind the scenes. In the end, I paid only the amount that I owe per instance, which is $60. While that was good, it could have been managed a bit better. Despite that, I would recommend America’s First Choice Home Club.

I had another home warranty company before, but I was unhappy with them, so I had to seek out another one and I did. I live in California and the property is in Georgia, and my brother who lives in Georgia mentioned AFC Home Club to me. I've had AFC's home warranty for 10 years now and everything has been fine in my experience with them. Since I’m in California and the property is a duplex, I have this management where I have two people that are authorized to put in a claim. My brother is also authorized to put in a claim. When the claims with AFC were submitted, they were prompt and took care of whatever needed to be taken care of. I got notifications every time someone submitted a claim. I would recommend AFC Home Club.

America's First Choice Home Club's fee was a little bit cheaper than the other companies. I signed up with them, submitted a claim a claim one time and they did fine. The technician was very knowledgeable and fixed the problem right away. The only problem was when I talked to AFC, they told me I needed to do routine maintenance on my furnace, and I had the same guy do that. He charged me 200 bucks. It has been three weeks now and I’ve called him a couple of times and I can’t seem to get a report out of him.

I was misled when I signed the contract. All services took multiple weeks and none of them were fully covered. When I cancelled my 3 year subscription they discounted the little fraction of whatever they had paid for, driving the reimbursement to zero. Terrible service, deceitful language.

Things break down and I wanted a home warranty. America's First Choice Home Club was the first one I spotted. My claims experience with them has been slow. Their reps were nice and answered my questions for the most part, but it was about a month from when I made the initial claim to when I finally got someone out there, which was very irritating. The response time wasn’t the issue, but customers were saying that they weren’t using AFC anymore because they were having problems being paid. After so many attempts to get someone to come out, the tech finally came out. He was good and got the job done. Plus, he was right on time.

When I purchased my home my realtor suggested a home warranty, Not know the history of the home I purchased the 3 year plan. One year after my purchase I had an electrical problem. AFC sent out an electrician to tell me that my outlet and one circuit breaker was bad and needed to be replaced. Items were not covered. Had to pay for parts out of pocket. Second time I called when my water heater went out, Guess what? Not covered, Another $60 out the window, Had a call for dryer repair and pool pump repair. Both times items not covered. Each time the reason was listed under a subsection of a subsection. So Now I ask why am I paying for this plan when nothing is covered.

I own a home and my current warranty was expiring. I searched online and found that America's 1st Choice Home Club’s service offering matched what I was looking for. One time, I called a claim in and their rep was nice. Although it took around a week for the contractor to come, they were professional and it only took them two minutes to do the work.

Things always happen and it’s a lot of money to fork over at once. So, I would rather pay in smaller amounts and know that I’m covered if anything happens. AFC Home Club has the best rate compared to others and their cost on service fees was $5 less than all the other ones that I’ve noticed so I decided to go with them. I gave them a call when I submitted a claim and let them know what was going on. What was fixed on my pool wasn’t generally covered but I haven’t used them at all this whole year and they wanted to help me out for being a good customer, so they covered it. It took a week to get the contractors out but once they arrived, they were great and nice. The quality of work was good but I'm gonna give them a callback because it’s still leaking a little bit. Nevertheless, people should use AFC.

Everybody did a super good job and the experience submitting a claim was really good. The gal that we dealt with was very helpful and she walked us through it. She told us how to do it. They wanted certain things, numbers and models. And we did exactly what she said, and everything fell right into place. It was really super easy. They were really there and supportive and hooked us up with somebody in our area. It took a couple of days for the contractor to come out and it took a little bit of time to finalize things. He did some readings and found out that we needed more parts than he had on hand. Once everything got approved by AFC, he ordered the part and things fell into place quite quickly after that. He took about two weeks. It wasn't perfect but the contractor was great. We've had AFC for a long time and when we used them and needed to use them, they came through. It was very easy to sign up with them as well.

Getting a warranty is a smart thing to do. America's First Choice Home Club covered a bit more and their service call fee was less. I also like the way they do things. It makes it consumer-friendly. I call them for claims and they're prompt in getting them set up. If they're having a difficult time, they let me set it up. I always liked that. And they've just been super easy to work with. Their contractors usually come out on the same day or next and dealing with them has also been good. I highly recommend AFC. They've been professional, courteous and focused.

I was a single parent and being a single parent, I don’t do a lot of the gentleman stuff, and I travel a lot so I’ve always had warranties on all my properties. I’m not a handyman so having a warranty is very valuable. When I first bought a house back in 1994, I kept them with the property. But because this is a new house, it didn’t come with a warranty. I didn’t want TotalProtect or American Home Shield anymore, so I tried to look into something different, and we went with America's 1st Choice.

As part of the process of buying a new home, the agent and I requested the seller to put a warranty on the property and America's First Choice was the home warranty provider selected by the seller. I've called AFC a couple of times to get referrals on contractors and they were very helpful. It was easy to submit a claim with them and I did this over the phone. The reps were polite and knowledgeable, and we had pleasant dealings. The contractors came out within a day or two. I've had one contractor out and they were able to complete the claim. Having this warranty is extremely valuable, especially if you are new to the property and you don't know if it has been taken care of. It helps with getting adjusted to the place. I would highly recommend AFC. I have another home warranty company that I work with on another property, but AFC's level of service is higher. I pay a little more money, but I get better quality.

I purchased a policy from AFC Home Club in 10/17. I made my first claim for a water heater that could not be repaired. The total cost of the new heater will be $1895.00 installed. AFC offered me $182.00 for the replacement. They depreciated the water heater and said that is all they will pay. BEWARE! DO NOT GO WITH THIS COMPANY.

I submit claims to America's First Choice over the phone and my interactions with the customer service has been okay. I had a problem with the dishwasher and it took about four days to get a contractor. The knowledge of the contractor was little. I told them that the washer was not draining and the dyer was not working properly. But after their service, the dishes are still not drying. I've scheduled another appointment. The warranty had been helpful for my washer dryer, but the heater and AC had been more expensive. I had a couple of thermostats that stopped working. I called America's First Choice and they said they only cover $80 each. The service fee is $75 each and I have to buy my own thermostat. I thought that everything was covered except for the service fee.

It's very important to have a warranty on your property because you never know when something might go wrong. You might buy a piece of new equipment and three months after the warranty expires, you're not covered. So it would best to have extra coverage. I came across America's First Choice Home Club on the internet and I got a warranty from them because of their rating. Submitting a claim with them has been really easy. I've done it over the phone and their claims reps have been fast and remarkable. Also, the contractors that AFC has sent me have been polite and the quality of their work has been good.

I made a claim online Friday morning for my furnace not consistently coming on and mentioned in the comments that the thermostat would intermittently shut off. By Friday pm I had not heard anything so I called in and was told they changed my issue to "thermostat" based on my comments and that now someone would be in touch Monday. Regardless, without a thermostat, you have no heat. I am not sure why that is less of a priority. I was given the option to use my own HVAC tech if I wanted and given the guidelines if I did so. While I was getting the rundown about using my own HVAC tech, I was advised I had to get a service contract on file to show I was getting routine maintenance on the AC and furnace quarterly; so I purchased that as well. I waited Monday, no call, so I called my own HVAC and the control board was bad.

I have tried about five home warranties and I was pretty disappointed. At that time, I had four rental homes and I had to have a home warranty. I didn’t like the way the contractors operate and also because customer service never came up as expected. I dropped all of them. I’ve been without a home warranty for a year. I thought I would try again and I have thought about America’s First Choice Home Club.

I had a dishwasher that had the good stars from Consumer Reports when I bought it but after a while, they were having trouble with it. So I thought I better buy a warranty. I chose America's First Choice Home Club for the reviews on it and when my washer went out, they covered the part. That worked out good for me. But I’m hesitant to go forward because of cost. With as much money as you end up spending with AFC, you can definitely put some of that money away for new appliances.

I moved to a different location so I decided to look into getting a home warranty and I looked at the ratings. I got America's First Choice and so far, my experience in submitting a claim has been okay. I do that over the phone. I called when I had a shower drain that needed to be cleared and they said that was fine. But when the technician came out, he said that to clear the drain, he would have to snake it. That wasn’t included so I had to pay extra for having it snaked. According to my plan, clearing the drain was included but snaking it was not. But to clear a drain, it seems like you would normally snake it. So I don't know. Also, the technician didn’t snake the drain all the way to the cleanout. He did a very minor one. He did reduce his charge a little bit but I still had to pay extra for it. So I wasn’t happy about that.

I had a home warranty when I first purchased my house and then I let it expire, so I decided to repurchase one. I liked the pricing of America’s First Choice. Submitting a claim was easy. I submitted two claims at one time which I did over the phone, and my interactions with their claims representative went well. I had no issues with their technicians. The second technician just had to cancel and reschedule. He was scheduled for one day, and then he couldn't come that day, and then he had to come another day.

I am a verified member since May 22nd 2017. Plan summary 3-year gold. Heater repair was December 2018. I live in Homeland California. My name is **. I needed my heater to be repaired. The company only covered $180 because according to them my heater had a depreciation value. I thought only cars had a depreciation value? Consequently, I had to pay over $800 for the heater repair. Lastly I found out that they cashed out my heater thereby rendering it no longer covered under my home warranty with AFC. Please reconsider and beware.

When I bought my house, it came with one for the first year, but I wasn't happy with the company. Then, I saw America's First Choice Home Club, saw the good reviews and thought I'd try it. Submitting a claim was good in comparison to what we went through with the other company. The representative I dealt with was very good. The claim was for a piece of our pool equipment and our pool guy had said that if there was any way that he could just get the new piece of equipment and install it for us, he would be happy to do that. And we were all very pleasantly surprised that America's First Choice allowed that, and then it all went so smoothly. So, we did not use their contractor. We used our own. Having this warranty was very valuable because we didn't have to pay a penny. We were covered for the amount that it cost. So, that was perfect. I would recommend it.

Somebody recommended America's 1st Choice to us a couple of years ago. However, our last experience submitting a claim wasn't good. The circuit board on our built-in oven was broken and we had to keep chasing after them to try to get it all resolved. We had trouble with the person that they contracted with to come out and fix the problem. Then, they would tell us to give him a call and tell him this and that. My husband and I thought that America's 1st Choice should have given him a call. But anyway, we called him and we finally got it solved. It took a long time, though. We weren't able to use our oven and it was over Christmas.

When I was buying my house, I was looking for a warranty, and AFC Home Club had great reviews online. Submitting a claim with them was very good and the claim process was very easy. I submitted a claim not too long ago when my garbage disposal broke, and I submitted my receipt. The reps at AFC said that they would process the claim and get it sent over to me. I haven't received the money yet, but that happened in the middle of December. I also processed another claim for a plumbing issue, and they sent someone out within three days. I just paid whatever my service fee was, and they fixed everything. The interactions with the techs have been very good too. The quality of the work they performed was very nice. Everything is working very quickly and the experience with AFC has been very good so far.

I was a first-time home buyer and I used to be with American Home Shield. I was not unhappy with them but I like to have multiple choices so I went on to see what America's 1st Choice has. When I signed up, they said that I’ll be assigned a point of contact and when I submitted a claim the first time for my air conditioner, it was a bit tricky and I was not happy with the experience. It was in the middle of summer and I have two infants at home. It says that they are 24/7 but every time I reached out to them, there was no callback and no follow-up. My point of contact would not pick up his phone.

AFC Home Club's rate is a lot lower compared to another home warranty I reasearched. I got AFC and their claims process is easy too. I put in claims online, they call to get some more details, and then we set up from there. I only had one phone call one time and the technician who have showed up in my home fixed the problem and told me what was wrong. Everything has been doing well since the repair.

When my home warranty from another company expired, I wanted to try another company. I read some good reviews about America's 1st Choice, so I tried them out. But, I'm very displeased with their service. I was a member with them for two years and for my first claim, I called and requested service for the washer. The repairman came out but it didn’t work out right. He had to come out three times. Then towards the end of the service, I had my second case which was for the hot water heater that was not working. My previous company basically replaced my AC system for me with a brand-new unit, but America's 1st Choice would not replace the hot water heater. They would give me around $180 because I purchased a new one and I have to find an installer to install it and take out my old hot water heater.

AFC Home Club has the best service call rate and it appeared that they were gonna cover more, so I got their warranty and we are at 2 years now in a three-year contract. Submitting a claim for service is easy but I’m not necessarily thrilled with the nitty-gritty of how they nitpick what they will and will not cover. Our water heater is out and the valve isn’t working, but the valve isn’t covered. The refrigerator's icemaker isn’t covered as well. If they cover a refrigerator, they should cover a refrigerator. The odds nowadays of finding a refrigerator without an icemaker is one to none. It’s extremely hard. Then, my dishwasher got zapped by an electrical surge. They gave me $150 towards purchasing a new dishwasher but that’s not gonna go far for any dishwasher. So, they’re nickel-and-diming us. They’re pinching us on things that should be covered but they don't and yet other companies do cover.

My AFC home warranty was transferred to me by the seller of the home that I bought. Then I had some difficulty with both of my toilets and I realized through one visit from one plumber that I needed new toilets. I also had another issue that the plumber said that I needed to have clearance for to have it repaired. That's another $100 deductible and a different plumber who was gonna start from square one. I thought that I would keep spending $100 minimum when I might as well spend those on the new toilet, so I felt that that was not a good use of my $100 each time. I'm still limping along but I've decided not to continue with any repairs because the toilets are so old and I'd look at replacing both of them. So far, my experience with experience with AFC is good.

I've been with America's 1st Choice for a while. I chose them initially because of their price. So far, I've only done one claim with them and it was handled. It was for the guest bathroom where the wax thing inside the toilet that connected to the house was worn out. The process was easy. I submitted the claim over the phone and a day after, they got someone out. The contractor came, replaced the thing, and then left. The issue was resolved in one visit and in a timely manner.

They said my furnace depreciation limited what they would cover. I thought only cars depreciated in value. They paid 180 toward a new motor. I paid over 800 to repair it, then they said they cashed it out. That means I can never request any more repaid whatsoever on my heater. So they paid 180, I paid over 800 to repair it and that's when they cashed it out. Never had a company cash out an item like this.

I liked the structure of America's First Choice Home Club's plans and the representative I spoke to was very helpful. They were prompt in following up and following through with communications when I submitted a claim and I was very pleased with the vendor that they sent out to address the problem. The vendor was very knowledgeable and professional. Sometimes the vendors aren’t people that you would choose yourself or not especially professional, but I felt like he was somebody that, if I had to select somebody, I would select myself. The quality of work that was provided was excellent. I am very pleased with AFC so far and I’d recommend them.

Furnace repair - Called America’s 1st Choice with my heating and plumbing tech still at my house. They discussed the issue, agreed on the cost and sent the paperwork to my HVAC company. I wrote a check for the fee on the spot and it was done! It was my first experience using America’s 1st Choice and I’m very satisfied.

We had trouble with our previous provider and so we called America's 1st Choice. They gave us a better quote and it also covered our pool. Submitting a claim to them was not very difficult. It went great when we made a claim for our microwave. The technicians who came were very professional. They did their job and waited. They checked it out to make sure it was working right and had me okay it. Although, they visited twice as they did not understand the first time I called that I have a combination of KitchenAid oven and microwave. Since the repair, the microwave has been working great.

The home warranty company that I had before screwed me, so I looked into getting another one and went with America’s 1st Choice Home Club. I typically submit claims with AFC over the phone and their claims process has been pretty straightforward.

This is the first home that I purchased and the only reason that I was getting a home warranty for it was that the house had a couple of issues and the seller was able to ease my concerns by offering to pay for the first year of home warranty. I got to pick the policy and a budget for that was given as part of the seller’s agreement.

I had American Home Shield first and I was with them for three years. I was dissatisfied with them so, I looked up America’s First Choice and went with them. I’ve only used AFC once for me and I have three homes with them. CJ, the rep, was very personable and nice. He explained everything to me. He gave me his personal number and email, and he told me to call him any time if I had any problems. However, I called him several times and he has never returned the call. Also, I referred my friend, Claire and she bought their service because of me. Her microwave went out and she got the big runaround. It took her from October to December 18th to get it fixed. We were told that AFC would either repair or replace. She called them and it was costlier. They told her they couldn’t fix it and they were gonna give her $165 to replace it. It was a built-in one and they didn’t replace anything. So, we were very disappointed.

I was looking for a home warranty and I found America's First Choice Home Club. They said so many things, but they did nothing. If I call on a Saturday and they open on a Monday, and then I would try to call on a Monday, still nothing. They would tell me they don’t have anybody to find, so it was so bad. I would have to find somebody myself. And then, they won't pay the techs I would call myself because it is not covered. The other day, I called AFC for a plumbing issue. They said the techs were coming. The techs told AFC that they had to call first and had to get an approval. Then they said they cannot work because when they go here, they have to work and get paid. They didn’t come and I had to get somebody else.

I was very dissatisfied with American Home Shield and I went on the internet looking for an alternate warranty provider or something alternative. I found AFC Home Club and did some comparisons and decided to go with it. I've had to use the warranty twice and I didn’t like exactly how the first one went. It was a garbage disposal issue and I had to buy a disposal and have it installed. They replaced the cost of the garbage disposal, which was not what I wanted in a plan because I don’t know anything about buying them and all that kind of stuff. Also, I had to scan the document and email it to them. They said it takes up to 30 days to get reimbursed and that wasn’t the issue. It's just that I have to go through that submitting a claim, which is something I wasn’t accustomed to doing.

I had a couple of properties and I wanted to have a home insurance property. I got over the phone and AFC's customer service and the plan they provide might be better so I went with them. But unfortunately, it's not the case. There's a lot of hidden facts that they do not tell you and after you get the information, you are in the contract and you cannot discontinue your contract just based with the issues and the hidden facts. Other than that, I submit claims over the phone and the turnaround time for them to send someone is around 72 hours. The techs have been pretty good as of now. They just fixed something for us last two weeks and it has been working fine.

I switched to America's First Choice because we're able to text them to come out here. Submitting a claim to AFC was not a problem. When I put in a call for the garbage disposal, I went to get it myself, which was fine, but then there was no one to call or text for someone to come up an installation without paying the $60 I used to pay the other warranty. I wasn't able to contact anyone. But the technician that came out did a great job. I also had a problem with the hot water heater, and only gonna pay a $190 if a hot water heater cost $900 to $1,300. So I would not be going back through their service again. There are too many problems with this warranty.

AFC Home Club is worth investigating and signing up with. The different reviews online helped me decide to sign up and when my heater needed to be fixed, I submitted the claim online. The site was easy and intuitive and everything went fine. They reached out to a specific heater mechanic and he was timely and very professional. He called 15 minutes prior to coming over and then he came in, fixed the heater and made sure everything was in working order before he left. He was done in one day.

I decided to go with America's 1st Choice after reading different reviews and commentary online and so far, the claims have been interesting in that the communication’s been really good. Definitely, the customer service is top-notch. But the amount of items that they’ve catered to in the claim has not been great at all. It’s a little bit of a scam in that they would sell you a homeowner's policy that doesn’t cover the majority of items that break. It's also really hard to cancel the policy. I looked to cancel it a few months ago and I could not get anybody to call me back to physically process a cancel. It was a really weird process to actually end the policy. And I ended up renewing after all.

It seemed like a good idea to get a home warranty and when I researched online, I liked what AFC Home Club offered and the pricing. They have been quick about claims when I submitted them. The claims rep was knowledgeable, asked several questions and got someone out within a couple of days. The technicians were timely, good and I haven’t had any issues with them. AFC has been able to take care of any issues that we have brought up and they have been helpful about it.

I've submitted my claims over the phone, and it was simple and easy. The claims reps were friendly and professional. I’ve made a few claims with AFC but I’ve only had one technician come out recently. The claim had something to do with the flame electrical issue inside of my heater. It was an ordinary issue but it took him a couple hours to work on it. He was professional and friendly. He communicated well, told me what he was gonna do, and he did it in the timeframe that he set. The quality of work was good, and he fixed the issue without charging me extra. For this claim, I requested that AFC just have a contractor contact me to make the repair. It stood out to me how quickly their subcontractor reached out to me to schedule an appointment, and also the turnaround time of their subcontractor going to the house and making the repairs.

Every year, I shop to get my home warranty and my last home warranty really raised it up high, so I was looking for a better deal and I found AFC. I called a bunch of them and I switched this October. My heater went out and I called them. The tech came in and fixed my heater, which was fine. Then, it was out again on Friday and then came back on. It was saying it was running, but there was no heat coming out.

I had Old Republic for a while, but every year the rates would go up. They seem to suck you in with a low price and they kept changing it. And so, I wanted to switch and I wanted to find the best home warranty. I looked up in Google and I ended up with America's First Choice Home Club. I like the guy that I talked to, who signed me up. He seemed like a good guy. I probably wouldn't have signed up if he wasn’t so accommodating. He worked with me and explained things.

It has been almost a year that I've been using America's 1st Choice Home Club. I went with them because of the price and the reason I’m with them is because every home warranty company that you go with, you have to wait 30 days before it becomes active. And since I'm going with them another year, I don't have to wait 30 days. I've had a mixed experience with my claims. They refused to pay for a few things that I thought should be paid for, like plumbing issues and blockages they pay for. They didn't pay for a blockage because they had covered one previously. Other than that, the customer service is okay. The clog backed up and they're supposed to come out today.

We've had one repair done through America's 1st Choice Home Club and everything went fine. I went online and did it, and it was easy. I've had AHS before and I was unsatisfied with them. They always wanted to put the cheapest parts. But with AFC the cost doesn't matter. The contractor also did good work and it was done in a timely manner. I would recommend them.

AFC Home Club works for me. Whenever I submit a claim, I just call them. The reps have been fine. I filed two claims and everything was handled promptly and satisfactorily. The techs were also great. They took care of the issues quickly with no lasting problems. Everything was taken care of in one appointment. I have already recommended AFC Home Club to other people.

I decided to go with AFC Home Club based on the reviews. Right now, I’m looking to get another warranty for my other home. If their price is competitive and they would give me a break for two homes, I’m interested in that because they’re very pleasant. They're also easy to deal with. The technician they sent out for a garage door opener claim was competent and very nice. He did the repair in one day and I was pleased. My only comment was that it was a 20 year old garage door opener and yet they replaced the part. That was kind of dumb. I didn’t think it was a very cost effective way to take care of a garage door opener. They should have replaced it. In an inexpensive item, that would have been more cost-effective. But they took care of it for the short term and other than that, it was an easy process. They were nice, efficient and timely as well.

I called AFC for a plumbing for our toilet and they said they were gonna call a technician that takes two days or 24 hours. It took them two weeks to get finished. Everything with them, it takes them forever. Also, the first tech they sent out for my toilet didn't snake it out and I told him I wanted him to do that. Then, he said a lie. Since then, I went on and paid somebody else to come on and snake it out. I have been having no problems since. So, I spent $160, and I shouldn't have spent that $60.

I had a home warranty at first but I didn't like it. I got jerked around a lot so I was looking for something better and going with America's First Choice Home Club was kind of a fluke. I had read on it and I liked what I read so I decided to give them a try and they turned out to be pretty good. At first, I had a problem with one claim that I submitted but they resolved it somewhat.

I purchased a 3 year Gold plan. After about 2 years I needed to put in a claim about plumbing. I kept getting transferred from 1 company to another through phone calls and ended up resolving the matter on our own. Recently I needed to put in a claim and they told us our payment never went through yet no one contacted us over 2 years ago to discuss this with us. For two and a half years we assumed we had coverage and even received a letter stating we had paid in full. Very disappointed!

AFC Home Club is local and they were a referral from somebody in my office. Compared to some of the other services I've used in the past, they assigned a representative to me so I talk to the same person every time if I have a problem or question, which is nice. They also let me choose my own repair people and I can call somebody local that I have a relationship with and use them as long as they're certified. I've used AFC one time for something minor and I filed the claim online. My stuff always seems to break on the weekends and they got back to me on Monday. The turnaround time for someone to respond with a date that they're coming out was fairly quick. Then, the contractor did good quality of work. For the limited experience that I've had, AFC seemed to be good so far.

I purchased their top level home warranty services with full payment. Then I forgot that I even bought their warranty. In September my water heater broke down which was an emergency. I called Home Depot and their service technician inspected the water heater and told us to salvage it. We bought a new one from HD and their certified tech guy replace the heater for us. In December I realized that I have a home warranty and filed a claim. Guess what, this company decline to honor the claim with a minor excuse of technicality for not filing claim with them before replacing it with HD.

We had home warranty programs in our various houses in various states for two decades. We usually went with American Home Shield before but they changed some of their fine print and some of what they covered so we looked elsewhere. We've been with AFC for two years. Their coverage seemed to be pretty good and they were a little bit less expensive. We can handle some higher deductibles. I also looked up the ratings in Better Business Bureau on all of the providers and AFC seemed to do better.

America's 1st Choice Home Club's reps were all super friendly. So far, I haven't run into anyone that’s been rude, and everyone seems knowledgeable. One time, I needed a technician and things went perfectly fine and quicker than I thought it would. AFC Home Club called me literally two seconds before the technician walked in the door to let me know that he was coming in and that it would be covered. I would refer them for sure. In fact, I've referred them to my neighbor ‘cause they were curious when they saw the repair truck.

A home warranty is something that we have had in the past. We had new appliances with limited warranties on them and we decided to go ahead and get separate warranties. Unfortunately, we spent an awful lot of money getting a three-year warranty, and when something did go wrong, America’s First Choice couldn't stand by it. For a long time, we had incremented problems with the transmissions of our washing machine and we lost an awful lot of money in torn clothes, sheets and towels. We had somebody come out several times and they identified the problem. As the techs were about to fix it, America’s First Choice's supervisor was told that it would be better to replace it. The supervisor said that instead of replacing it, they would give us 174 which was pennies on the dollars for that appliance. They said they would give 183 which was still pennies on the dollars for that machine.

The home that I was purchasing was gonna be a rental, with my daughter as tenant and I wanted to ensure that everything was okay because I didn't know the house, the appliances or the heating system. I had a home inspection done and everything was in really good shape, but some of the systems were a little bit older. I originally looked at another warranty company but I ended up speaking to one of the salesmen at America's 1st. I’m a pretty good judge of character even on the phone. I’m an attorney so I speak to clients all the time and a lot of people call me with claims. I felt like the other one was just kind of a business, who I spoke with but this guy was a little more candid and took the time to answer all of my questions. There were a lot of things he did to help me make a decision.

I have two properties. I’m in a different state and I don’t have a maintenance man. So I decided I better cover and AFC has been excellent. I called them both times that I had a claim and everything was topnotch excellent. They were very diligent from beginning to end. They followed up over and over again when I couldn’t get in touch with one of my tenants. Then both of the technicians who came out were good too. Everything’s fixed now.

It took a little while for America's 1st Choice Home Club to pay the claim, but, aside from that, the experience has been okay. When I called in the claim, the reps I dealt with were very good. They were very helpful once I got a hold of somebody. As a matter of fact, I had a repairman here at my house at the time and so the process went smooth. I asked them to talk to him and he gave them the figures and they made the determination right there. They were very helpful and they got my problem resolved in a timely fashion. I would recommend them.

I submitted a claim with America’s First Choice for our garage door and at first, I was a little disappointed because I couldn’t get a definite answer from them on who was going to come. I didn’t know their procedure to call somebody to come out to the client’s house. So, when they sent me a confirmation that they had somebody take my claim, I called them. It was already the third person, and by the third time, I called the vendor. We made an appointment, and lo and behold, they were not somebody that AFC was gonna use or somebody that decided not to do third-party payment. So, I was left at the house waiting for somebody on that day that I made the appointment. Neither AFC nor the vendor called and told me that nobody is coming. So, I was disappointed with that.

I’m writing to express my extreme frustration and dismay with America’s 1st Choice (AFC) home warranty. I purchased the premiere “Platinum” warranty, which is supposed to offer the most extensive and comprehensive coverage available, only to find that when we needed it, they offer practically no assistance on major repairs and replacements.

Getting a home warranty is a smart idea and when I looked up different companies on the internet, America's First Choice seemed to get a high rating. Submitting a claim is easy too. I've asked for one visit and I did that by phone. There was some communication problem with the electrical company but that wasn’t AFC's fault. So it would have been swift but there were some problems. That aside, the quality of work was excellent and everything's great now.

I got a warranty for my repairs if something happens with any of my appliances or anything that would go wrong in the home. I chose America's First Choice Home Club based on a referral and it's all right. The representatives were very good when I was filing a claim over the phone. Then the technicians came out within a reasonable time.

I've had a good experience with America's First Choice Home Club. I already had a home warranty but I was dissatisfied with them. So, l was hoping to change someday. And when I got a sales call from AFC and they gave me the offer and the rates, I thought, “Okay, let me change it.” Submitting a claim with AFC is smooth. Whenever I have an issue, they have a form to fill out online. I can do that and I get a call within a day. However, on their online site, they don’t have any login. I have to remember my account number. I also have to fill all the information from scratch, which definitely delays the process. So, if they could have made a login kind of stuff to put any claims, that would definitely be better definitely.

My parents are older and they've had a problem with the heat, and they wanted someone to be able to get heat or air conditioning. They have now America's 1st Choice Home Club and I call on the phone when submitting the claim. The representatives and contractors were very good. However, I do think America's 1st Choice have to dispel a little bit more out of what's really covered. Sometimes people are under the assumption that things are covered and they're really not. If the dryer is more than 10 years old, and either they can't be fixed or it's too expensive to fix, they say we have to buy a new one and they'll give us $100. You can't get a dryer for $100. And I don't think you really need an insurance plan for a new piece of appliance. It's for the older pieces. But overall, the experience with them was okay. They come in a pinch and I use them because heating, air conditioner and electrical are important for my parents.

I'm giving AHC 1 star only because I don't have to wait on the phone for an hour to be helped. Otherwise 0 stars for service. I bought my plan in May, 2018. I had my first service request over a month ago due to our clothes washer not working. The first technician never called. I finally called them and they had no idea who AHC was, or about any appointment with me. The second service guy came and told us that the dial on the washer had no power and that he would have to email AHC to approve him fixing the dial before he could determine a diagnosis. I asked technician if he could call AHC to get approval and he said no he had already emailed them.

I was doing research when I wanted to terminate the original policy that we had, and found America's First Choice. I called and talked to them and just liked what I heard. I also have spoken with contractors who do work for them and they said it was the best home warranty plan. Because our property came with several of its own appliances and some of our appliances were five years old, we thought it would be a good idea.

I shopped around and looked at all the options I had, and America's 1st Choice offered the most reasonable price. I have no problem with the submission of the claim but we’ve had some bad vendors which they’ve corrected very quickly. I needed plumbers, and some other people that came here were a mess. And that’s not Choice’s fault. That was the vendor’s fault. So, beyond that, everything was fine. They’ve done everything they said they were gonna do. They’re very courteous and responsive, and they follow up.

I wasn’t happy with the first claim that I had with AFC Home Club, which came with the one year of coverage when I bought the condo. It was for the air conditioner and they weren’t very efficient or user-friendly. The rep was very nice but the tech who came out just said it was working. The second one was about the heater control on my water heater. It died and I lost heat and it was during the winter months. I had to get some hot water going and I wasn’t happy with the guy that came in at all because he pulled out a heater gauge and proceeded to put it on. I said it looked like it was used and he said it was not and it just had been in his truck. So, I let him and sure enough, by a couple of days later, it wasn’t working. I had to have a new one shipped to my house. Then he came back and I don’t think he was very happy about it. It took two tries but I got it fixed.

We had to have our old water heater replaced. We were told to go ahead and purchase a new heater as ours was over 30 years old. The cost to replace was over $1200 with labor/installation. AFC told us that they would send us a "Good Will" check for $400 as our old heater was too old to fix. The bill was submitted on Aug. 25 and we are still waiting (Oct 29) for a check. I have called 4 times and was told over a month ago that the check was in the mail. Each time I call I am told that it is in the mail (most recently, today). I will not renew with this company.

I got this coverage and had trouble with my washing machine. After paying the diagnostic I was told they would pay only $132 and I would have to pay the rest. I am canceling my coverage and will be making the payment to a special account for home repairs. It will be cheaper this way than paying them for bad service.

I'm not sure how this company has received any good reviews. Every single claim we have submitted was been denied. For instance, if you have a hot water heater that is leaking and the plumber they send out says it needs to be replaced asap. Yep you got it! NOT COVERED! Issues with our AC - not covered! Basically nothing is truly covered and this warranty is a waste of your money. I'm a very unhappy customer. Awful - I do NOT recommend.

I got America's 1st Choice home warranty for my home. They are less expensive and they had a wider coverage compared to other providers. They have a good claims process. However, sometimes it's difficult to get a rep but once you have the claim created, it works good from there. The technicians are very knowledgeable and the quality of their work is good too. So far, I've been with AFC for two years plus now. I would definitely ask others to give AFC a ring and see if they have the coverage that they would need.

I am VERY DISPLEASED with AFC! We have had two claims since signing a contract with them and neither claim were we given anywhere near the amount needed to replace the appliance. With what we pay monthly I cannot believe AFC will only pay for 12% of the cost of the new water heater and labor because they are prorating the amount due to the age of my water heater. Now, tell me why we purchase a home warranty program on our home if you are not going to replace what is broken!!! That is why I purchased your plan. The exact same thing was done on a garage door opener that needed replacing. This plan is worthless and I would not recommend this company to my worst enemy. It is totally worthless and I will let everyone on social media and everyone I know how worthless this company is.

I had a couple of homes and AFC's service fee was better than most home warranty companies. I wouldn’t have a home without a warranty, and I would highly recommend AFC. I had a very good experience with their claims reps. I had a second situation with the same refrigerator, so I asked for the same person that came out the first time, and they sent the person out. I also had a dishwasher problem, and they sent that person out again. This contractor was a father and son company and that impressed me. They really cared to make sure that things got done right.

Don't let their kindness fool you. I spoke to Tyler before deciding to sign up with AFC and was very hesitant about choosing a home warranty program so I asked a ton of questions. Basically, he ended up lying to me from the beginning to make everything sound good. I was told that there was a 30 day waiting period after the contract started before I could submit a work order, that was fine. But he told me that I could waive the 30 day waiting period if I submitted my home inspection report but it wasn't required. So I decided to not send the home warranty inspection and they never asked me for it until the first time I tried to submit a work order. I was told that I was required to submit the home inspection report so I did. They did not cover the first issue that I had because it was "pre-existing".

We had AFC on a previous residence so we also got them for our new home. It's not too difficult to file a claim with them. I tell them the problem and depending on the day, it may take a day or two for them to get back with us. The reps are generally courteous and they've been able to answer all of our questions whenever we call. The technicians we’ve had out here have been great. The last technician that we had was knowledgeable. Our toilet was backed up and he came out, snaked it for us, and gave us some things to look out for. He was really helpful. I like having AFC because it takes care of a great deal of the cost. The only time I’ve been disappointed was when we had an issue with our filter, and that is the only piece of pool equipment that’s not covered. But other than that, AFC is a good deal.

I just experienced an awful time with AFC Home Warranty. Not only did they deny my claim (under their own terms and conclusions) I am beyond words with the word honest & fair with this company. They read between the lines on related issues and find any reason to deny the claim. Even with a follow up call from a "certified, licensed, bonded" repair company they still drew their own conclusions. They also never did mail my "warranty kit" until I threatened them today with legal action. I got it within one hour. Wow how convenient.

I don't usually post bad reviews, as I am in the service industry and most of the time they are blown way out of proportion, however I simply have not had a good experience with the exception of when they sold me the policy. However since then I have had nothing but problems. Scope of what they covered is extremely limited and you won't find this out until after weeks of falling up with them because their system doesn't submit to the repair company. I have given up hours and hours calling vendors to find out they never received request from AFC. I have waited days and weeks for follow up only to be told they don't cover water heaters or air conditioning. I received confirmation emails that don't match with voice messages. Orders sent to appliance tech companies when it was a plumbing repairs. Bottom line, the warranty is worthless and a ton of my time has been wasted babysitting them and their process.

Called AFC on Friday 9/21 for a water heater pilot issue, they said it will take 24-48 hours to respond excluding weekends. Service company came on Wednesday 9/26. Called AFC on Thursday 9/27 to follow up and the answer was that it is under review. Called again Friday 9/28 and they said it is still under review. "Can't believe how long it takes to review a water heater pilot". So far, it has been a week without hot water and by the time they finish reviewing and taking into account the weekend, and ordering the part, it will probably be another week. This is my first service request since I applied to this company. I am sure they will find all the excuses they can to refute my complaint.

I found that AFC Home Club is dependable and professional, and I always wanna go with dependability. Usually when I submit a claim, there's never a problem. They simply check your status and if you're eligible, you simply pay your service fee. The techs they've sent out have been professional too. The one that did the thermostat did a wonderful job. People should give AFC Home Club a try.

Things happen and so I got a home warranty from AFC. I like their reviews online and it was easy to interact with their rep on the phone. It was also easy by email. We lost a bit of a contact for two weeks and then it was easy again thereafter. Submitting a claim was easy and confusing all at the same time. I would recommend using some sort of tracking ID, or if one could go on a website to see where the case is to be able to be informed rather than having to email somebody directly. Still, I’ve already recommended AFC.

BUYER BEWARE. I have held warranties on multiple properties with Old Republic Warranty and American Home Shield. Disappointed with AFC's decision to limit service repair claim on washer drum bearing repair to $150 due to full depreciation of asset. In my experience and multiple claims with ORHP and AHS, I have not had any issues on limiting repairs due depreciation. BE AWARE OF THIS SPECIFIC FINE PRINT WHEN COMPARING AGAINST OTHERS HOME WARRANTIES. Sales will tell you to disregard these comments found on other review sites, obviously service approval department will limit coverage.

We had a home warranty from another company years ago on a home we bought. It was an old home and it had an in-ground pool. That particular policy covered the pool and about six weeks into it, the pool pump went out. That would have cost $550 to fix but I paid 50 bucks. Then about nine months into the ordeal, something shorted in the breaker panel on the wall. Half of it went out and the wall was so hot when I put my hand on it. That was Sheetrock, so I was afraid my house was on fire. The repair cost almost 600 bucks and it cost me 50 bucks. So, a home warranty will pay for itself.

I did a research on the internet and America's First Choice was one of the top ten. That was how I started with them and now, I've had them for three years. I've had one claim and that experience was good. Instead of charging me another fee, they just sent me the manufacturer part for the refrigerator and I replaced it myself at no cost. It wasn’t even real high-tech to do it. Although the part took a little bit to get here, about 10 days, it was no big deal. I had a different warranty company before and it was like pulling teeth to do a claim. I could never get them on the phone and they never called me either. AFC, on the other hand, is a lot easier to get ahold of when you call in.

I was researching online for different prices and found America's First. I always had a home warranty, but it was with a different company. America's First was running a special when I signed up and their price was a little lower than the home warranty I had for several years. This year, I filed a claim online and the site was easy to go through. It was like in an email. The person called back and said they would not send somebody over because it wasn't worth it. The garbage disposal was messed up and they could only pay up $75 for it. We bought a garbage disposal for $92, my husband installed it and then I emailed the receipt to the AFC rep. They refunded the $75 out and four weeks later I got the check. Use AFC if you want a decent price.

I’m a Realtor and I was looking for a good company to recommend to my clients for a home warranty. I got America's First Choice Home Club and got excellent service when I submitted a claim online. Their site is user-friendly. After I submitted my claim online, they had somebody come out the same day for my air conditioning. The contractor was great and so was his helper. They were courteous, charged me a fair price and took care of my AC perfectly. I've used a lot of different services as a realtor for 20 years and everybody has complained about their warranty service. On the flip side, I'd recommend this company highly. America's First Choice provides great service. I won’t use anybody else.

I had a home warranty in Utah before I moved and I wanted to have another one. I was checking the different companies that were around and I liked the write-up about America's 1st Choice Home Club. I called to file claims and their reps were courteous and timely. One time a friendly tech came out to fix my air conditioner and he was able to fix it and I was satisfied. America's 1st Choice is a good company.

I bought the condo in December 2017. As part of the contract, the sellers paid for a warranty company for a year, December 2017-December 2018. They chose AFC - America's 1st Choice Home Club. For $60 a service call, they would either repair or replace an appliance listed in a contract. On August 21, 2018, I placed a service call **, about a broken washer General Electric GFWH1200N.

I searched on the internet through Google and reached out to three companies including AFC, and then I decided on AFC based on my discussions with all three companies. I also decided based on the coverage and ratings that I found. They were pretty responsive and they arranged for someone to come by two days after I called. Someone else called and let me know about a technician coming in within a certain timeframe. There was some follow-through as well. They called me a couple of times in between to let me know that they approved the procurement of the part which should be coming in at a certain time. Of course, it took a little while to procure the part for the repair they performed but I understand that. Post-repair, they called to verify that the repair was satisfactory. It’s been a pretty good experience.

My mom is a realtor and she told me about AFC Home Club. I have them for a couple of years now and so far, I had a good experience with them. Recently, we had toilets that were running. We submitted a claim by phone and it was very easy. Then AFC sent a tech out who fixed them.

I am extremely disgusted at the deceptive sales practices and blatant misrepresentation of the services offered by American’s First Choice Home Club, the home warranty company. Their sales tactic is a simple bait and switch hanging on small print disclaimers sent after you sign up. Their approach to customer service is simply to deny service. Be certain they take your policy and service call fees and then hide behind – “it’s not covered” when you call for service. My problem centers on first on American’s First Choice Home Club’s failure to cover two home appliances – a built-in microwave and oven. And second, charges for two diagnostic service calls when company representatives knew before sending a repair person they would not cover the appliances.

I initially had another home warranty company and needed to change. I went online and compared different places. AFC seemed to cover more than what some of the other places covered and some places were much higher than what their prices were. They seemed to be one of the better companies that I've found. I decided to go with AFC and so far, I've submitted two claims to them. I wasn't pleased with the first claim because I had to pay most of it. But the last claim turned out pretty good. All of their contractors have been very professional and they knew what they were doing.

I’ve had two claims with America's First Choice and they’ve been wonderful and easy to work with. However, there's not enough people to do the work so they’re always slammed. Finding better techs in Massachusetts is next to impossible because if we have anything wrong, nobody ever returns our phone call. But America's First Choice has been flexible when I have a little bit of a problem and if I could find somebody that could do it quicker than they could then I could use my own person, pay for it and they would reimburse me. It's been very smooth so far and they are amazing.

I do not recommend AFC to anyone who is expecting responsible home warranty service. I was shopping for home warranty this year in July. I checked online and found a article saying AFC is #1 ranking home warranty, so I called AFC right away. The sales was very nice and the package price was very reasonable. I asked the sales why AFC has many bad reviews, he could not answer me and asked the sales manager to talk to me. The sales manager told me that people always write bad reviews to threat AFC to provide service that is not covered in their plan. I thought that answer was pretty acceptable. So I purchased The Gold plan with add on ice maker for 3 years and paid full price in 30 days. The sales explained what is covered in the plan and told me the 1st 30 days is waiting period, no service will be covered. I totally understood that.

There are a few things that you should consider before signing up with this company as it will most likely give you more headaches compared to the small savings you might get with them. I decided to change warranty companies and AFC was the first one that caught my attention. Looked like they had the coverage I was looking for and the price was reasonable. Once you apply online expect a call from their account manager in my case Mike within minutes. He will do his job and sound like this is actually a good solid warranty program.

Submitting claims to America’s First Choice Home Club have been fine, but they say that they would only cover a portion to fix because of the age of the appliances we’re calling on. They would also say we can purchase a new one with the money but they won't replace it, and it would be the last time that they'll fix the item because of the age. Other than that, the overall quality of work their contractors do have been good.

I bought the warranty in 2016 cause I had no money and figured only paying 60 dollars for services to my appliances would help. Used them about 5 or 6 times so far. Each time I have had to make the calls to the techs. AFC says they cannot get through. I make one call and get through. Then the tech comes and I pay 60 then cause the appliance is older AFC will only pay part. I still have to pay more. One they did fix a leak. I did only pay 60. A couple of days ago for my dishwasher. They called me and actually told me I have to call KitchenAid and take care of it myself.

I was looking for a home warranty and America’s 1st Choice's price was better than American Home Shield. Plus they covered more. I usually call to try to get the claim done as fast as possible but it still takes four days before someone even calls back to make it happen. So the whole process can happen a whole lot faster. It takes longer than when I had AHS. AHS had a quick turnaround where they assigned somebody and then that person was going out with you to work much quicker, especially when you’re talking about plumbing issues.

My house came with a lot of appliances and a one-year warranty. The warranty had run out and I didn’t want to take any risk with it since the appliances are new but not high-end. I don’t like to be caught off-guard with anything, so it’s great to have America's 1st Choice warranty if something is unexpected. I’ve used it twice now and both were unexpected because they weren’t typical coverages. The first claim was for an ice maker which was not working. I called and I didn’t have ice maker coverage, but they worked with me and gave me a little something if they added it on for the one time. It was really nice of them to do that. It was the fridge that was broken and it was not much more than it was gonna cost but it all worked out.

I looked up home warranty companies online and America's First Choice Home Club had a good overall rating. When I called them up and spoke to them, I liked what they had to offer as compared to the other ones. I've been with them for six months now. I've already submitted a claim and that experience was good. The technician who came was very good and the work that was done was satisfactory.

I tried to find out which home warranty would be the best value for my money and I liked AFC’s plans better. I’ve now used the warranty twice. Both were for my bathroom and the process was really simple and easy. I submitted the claims and AFC called me back in a timely manner. They let me know who will be coming or contacting me. The specialist who answered the phone was very friendly. And when the contractors said they were gonna come at a particular time, they came at that time. The technicians were all very nice and kind too. They explained things to me and we had conversations while they worked. So it was nice. Everything that I’ve experienced so far has been great. And as long as the warranty is good for me and good to me, I’ll be with the company. I would also recommend them.

The home warranty provider that I had with Sears was awful and the worst ever. So when my dad had some good luck with AFC, I figured, “Why not?” I used them for about five months and my only complaint was that any time I called them, it took forever for them to get in touch with me if I had questions. I would call and about a day or two after, they would finally get back with me. If it was something serious, that time would’ve been way too long to get something completed. But other than that, everything was fine.

I was not happy with the home warranty company I had before and I tried another company. Submitting a claim with America's 1st Choice Home Club has been okay. They were so nice. The tech who came out for my dryer was good. However, he has to come back because there were some parts that were not available and it took him a while to get it. Also, I was working with the company at the same time to get those parts in. When he came back, he set up everything and the dryer is working now.

I have been using America's First Choice Home Club for three years. Their pricing and service were good so it worked out. I have set an appointment and my technician was through Samsung. By the time I heard back from AFC, I already scrambled and set up an appointment with the local Samsung people. Then they re-assigned the technician and I had to report that claim through their agent and then it was all fine after that. I emailed the receipt from the technician to their office.

I own a home and I always have warranty on my houses. I’ve had it for some time and it’s fairly easy to submit a claim. I’ve used it only once and I did it over the phone where the rep has been good. The tech who came was fine and everything is good now.

America’s First Choice had decent ratings and better rates. I submitted a claim once when my water heater was broken and the process was easy. I called AFC and they assigned a repairman who came and fixed the heater. I then had to pay the service call. I'm satisfied with the tech's quality of work, and now the heater is working. However, the tech recommended replacing the heater so I called back after the repair and one customer service agent told me that they would get back to me, but they never did.

It took AFC Home Club five different contractors before they got somebody that would come out for my claim. People wouldn’t come out because they didn’t want a third-party payer. One of them even said, “You never paid your bills on time.” It took me three days to get a tech out to work on our air conditioner. We couldn’t get the air conditioner fixed in 95-degree temperature days so I was sweating for three days. That wasn’t a very pleasant experience. And then when AFC got down ready to pay it, they only paid about less than 50% of the bill, which I didn’t understand at all.

I've been with AFC for two months now and when I had one claim, it was a little messy. It said in the contract that there's a 60-day wait period to get the full benefits of the warranty but that wasn't the case. I actually had to wait 120 days to get the warranty fully up and going. That part wasn't clarified in the beginning, but other than that, the claim went smoothly. They backed up the conversation we had with emails. Every person I’ve interacted with was very courteous and responsive. Everything was just really good and another nice thing is that I can call my own technician, the one I've known for 30 years.

When one of my appliances went out, I realized I needed a home warranty. A friend told me about AFC Home Club 4 years ago and I’ve been with them for a while now. I submitted a claim once online and it was easy. When I called, I had good interactions with the representatives and they helped me out quick. I’ve had times when they didn’t respond quickly, but this recent time they did. I also have had technicians who were good for the most part, except for one terrible guy one time, and the quality of work performed was good too. I didn’t get a technician this time and the rep told me to go straight out and buy a new oven because of its age. Now, I’m waiting for the check and I’d love to get it back faster.

We were with a different company in the previous years and were looking for someone better. So, I searched and checked out some reviews. And then somewhere, an AFC salesperson reached out. I talked with them and emailed a few times and made the decision. The technicians that came out in the past were awesome.

The reps at America’s First Choice Home Club were responsive when I reached out to them. I got the warranty for my rental property out in Indianapolis and I just added my primary house as well. But it's weird that there's no information on what your policy number is when you buy the it. When they asked me for some type of policy number, I just say my name and they are okay with it.

I was living in Colorado and I was renting my place out, so I needed to make sure that my renters were covered. I went with America's 1st Choice Home Club as I heard good things about them from my friend and I also looked online. About three years ago, my renters had to call them on a refrigeration issue and they didn't have any problem with the quality of work done by the techs. I also had a part that wasn’t covered but because I’ve been a customer for multiple years, they were able to help me out with that. Then recently, I submitted my claim for some problems with my garage door. However, it seemed that the garage door business was pretty busy as I called them Wednesday or Thursday of last week and then was scheduled an appointment for Monday. My technician was fantastic, though. He was also really nice and very knowledgeable. He helped get everything cleared up with America's 1st Choice.

I was looking for a good home warranty service and AFC came up in the top five so I called and checked them out. Everything is fine with AFC and everybody is responsive. It has been easy to get someone out and the technicians have been really good. Overall, we’re happy with the service. However, we have an open request that we need to talk about with them.

I’ve had a home warranty since 1989 but American Home Shield is a very different company now from when I joined them and I was disgusted. The last time I had them do anything for me, it was a deplorable mess and they didn’t offer any kind of restitution or real help. I found another warranty company and got AFC Home Club. The people on the telephone were very courteous. The plumbers who came out to take care of the problem were both sharp, clean and had nice uniforms. They were very efficient and I’d be happy to have them back in the house any time.

We did some internet searching and looked at what was and wasn't covered. We also looked at the cost and did a comparison, and America's 1st Choice fit what we wanted. Submitting a claim was pretty smooth. Our dishwasher wasn’t working so we submitted an online claim. It took a little bit of time to hear back, but they were trying to fulfill the claim and no workers were in our area. So, they contacted a third party and scheduled the appointment. We had to pay more than the $60 fee, but we’re waiting on the check for a reimbursement of everything except for the $60. The tech knew what he was doing and fixed it quickly. In half an hour total, he was in and out. Now the dishwasher is working great.

I purchased a home and got AFC Home Club as they were ranked one of the top home warranty providers when I searched online. I phone in my claims and the process is easy. They take a while to get a hold of sometimes and I was on hold for about 20 minutes the first time. That first time, somebody took a message and I had to call back and follow up a week later when I hadn’t heard from somebody. When I did, I was assisted right away. I took the first available time of the technician and when they came, they were professional and fixed the problem.

I had AHS before but I was peed off by them and so I looked around and found America’s First Choice. We chatted and they sounded good. However, I sent them a letter yesterday to cancel my membership with them. I’ve been a member since 2016 and have used them about three times. In those three times that I’ve had them, I got the distinct impression that when I make a claim, they grill me like, “What the hell are you making a claim for? You’re supposed to just pay us the premium and leave it alone” kind of thing. Also, they would tell me that they're not sure if my claim was covered. I’m a guy that works with contracts all day long, so I had the whole contract in front of me, and I told them it was covered. They then said that they had to give that to their supervisor 'cause they were not sure about that. Eventually, they did the deal and sent the guy out, but it was like pulling teeth.

I've had American Home Shield for years, but they had gotten so expensive. My contract was coming up and I wanted to see what the competition was. I googled and saw America's First Choice Home Club. I've submitted one claim with them and the experience was very good and totally painless. With my previous experience with American Home Shield, I would be on hold for so long it was ridiculous. I talked to an AFC rep and what happened was exactly what he said would happen. Then the technician that did the service call was very nice and he fixed exactly what needed to be fixed.

I looked up the top 10 consumer warranty companies, read several articles and looked at reviews, and America's First Choice Home Club came out on top, price- and service-wise. I then spoke with them and was able to obtain a military discount as well, which made it even more affordable for the family. I was able to get my whole house covered for five hundred bucks. It was a good deal and then when it was time to renew, the gentleman I had spoken to even sent me an email saying, “Hey, it’s time for renewal and I wanna make sure that you continue to get the discount that I promised you the first time for the military. So are you willing to re-up?” That was so nice of him.

Had an A/C installed in October. Maintenance wasn't performed because it was a NEW installation. The unit went out last month due to fan motor and capacitor. Contacted AFC for coverage and they said they could not cover it because there was no record of "maintenance". The unit was installed less than a year ago and the installer did his proper inspection before leaving. But because he said that he "installed" the unit and didn't do "maintenance" at installation, AFC decided not to cover the unit, even though the installation inspection performed was the same (if not better than) as he would a maintenance inspection.

I had AHS for about 20 years and for the last couple of years, they’ve done nothing but bad. So, I changed over to America’s First Choice. With AFC, the processing of submitting claims was fairly easy. I've been with AFC for a few months now and I have used them once. I called and got right into them. They said that I could pick the contractor I wanted and I did. Then the plumbing guy who came out was good. He saw what I needed and it only cost $9 for the part. Since it wasn’t the company that AFC had chosen, the plumber gave me an itemized bill of everything then I sent that in to the company and they sent me back a check for $35, which was over what I paid. So, it was great.

I read positive reviews about AFC, so I chose the platinum package and am completely dissatisfied with the warranty service. My 7 year old dishwasher broke and the repair person said it would be hard to find the part because it was an older machine, so AFC said that it was not able to be repaired, and I had to purchase a new dishwasher or pay $385 for the part and labor, which AFC would not pay any of. I was given a check for $100 toward the purchase of a new dishwasher that cost me $750 at Home Depot! Six weeks later my 8 years old GE clothes dryer broke. Again the repair person told me that it was old and the part may be hard to find. AFC would not pay for the part or the repair because it was too old. I had to purchase a new clothes dryer for $800. I was given a check for only $90 towards a new dryer. Based on my experience, I would NEVER recommend this home warranty company!

I called America's 1st Choice twice to submit my claims. The first time I called, the rep was very good and immediate. But the second claim for the valve of the refrigerator was not covered and it was frustrating. It's disappointing that I don't know what's covered and what's not covered.

Submitting a claim with America's 1st was very easy. I just called in and gave the representative my name and address and told him what was going on. The representative was really nice. One time, I forgot to call back with the number of the refrigerator and the rep actually called me back the next day. And then the person that they referred my claim to called me the same day. The technician was out that same day too and he did good work. My refrigerator is now working. Thus, I have already recommended AFC to people.

I had been with a different home warranty company for about seven years and they jumped on my nerves. I decided to change to AFC since they cover a lot of the things that we couldn't with the other one. I love that if they don’t have the technician ready to come, we can call our own technician and they take care of it. I had called to submit a claim and it was pretty easy. The rep I talked to was very nice. Also, the technician who came was very professional and helped us out.

I canvassed about four warranty companies and I liked what America's 1st Choice had to offer. I’ve been with them for two years and I've been pleased with their service, except for right now. There's an issue with the dishwasher’s door and it leaks really bad when I run it. I put in the service order and a contractor came out last Thursday. He said that he had to replace two hinges and another part and would have to order those but I haven't heard anything from him since. I'm disappointed that it's taking so long, but I'm overall satisfied with America’s 1st Choice. I have two warranties for two different homes that are my properties, and their contract is up for renewal and I will be renewing.

First off, when you call for a quote they pressure you into signing by offering a better rate and say you can always cancel if you decide it's not for you. After further review, I decided I didn't want to purchase the home warranty. It took me a week to finally get ahold of someone to cancel. My account rep or the accounting department never called me back after leaving several messages. Huge red flag regarding getting help if you did have to make a claim.

I have home warranties in my other home and I felt they're good protection as you get older because you never realize that sometimes, you get hit, for example, $2,000. And if you get a good warranty program, it's going to at least try to ease the burden a little bit. When I submitted a claim with America's 1st Choice Home Club, it was pretty decent. The woman who handled my claim told me that I didn't have microwave protection and that was what I wanted. I said I got their best plan and I even got the ice cube thing on a refrigerator. She said I didn’t have it. And I said it was disappointing because I was paying a lot of money for it. Then she went to her manager.

I wasn't crazy about the warranty that we had. I looked under warranty and I read a blurb. I then went into AFC Home Club's webpage and they seemed good. So I got them. Submitting a claim with them hasn't been difficult. They are very responsive and there's no real delay. That gives them a really good mark. You call, you get a number, they call you back and ask you what's happening. Then they assign you to someone, and that person calls you the next day and makes an appointment. Also, they have very good service people who come out. I've been very impressed with the last few contractors we had. They were nice and very professional and they knew what they were doing.

I was searching for a home warranty and I found several of them online. I put my information for AFC and got a call from a sale rep, Dave **. At this point I already decided to go with a different company, Total Home Protection. He asked me which one and I told him. He told me, "good luck with that company. You should do your research on BBB. I can give you a better offer." I said ok, what can you offer. As he was figuring out the price, I went online and checked out BBB for both companies, AFC and Total Home Protection.

We previously had a home warranty. Things come up from time to time, so, we thought it would be good to have one. Plus, it's not really expensive for what you get. We looked up AFC online and they had a high ranking. So, we signed up with them. We recently had the air conditioner fixed and my wife submitted the claim. She said that the reps were very workable and she liked the experience. But I didn’t feel like we had a top-rated AC company. The tech that came didn’t have a digital reader which they pretty much needed to have. We had them come back the second day because they had to go get one. Then, they cleaned the units but we paid for that because that’s not covered in the warranty.

I’ve had other home warranties and they are, at best, poor value. But this one is THE WORST. I called for two service diagnostics, one on my old range and one for my refrigerator. In the Seattle Tacoma area, they have only one: Express Home Service. The same “technician”, Walter, was assigned to both. On the stove, he arrived 3 hours late, was rushed and here maybe five minutes doing a cursory review and then said the range was too old and needed to be replaced. AFC refused to honor anything. Then, he was called by them to diagnosis a problem with a four year old refrigerator. He set a time between 11:30 and 1:30. He called at 1:00 to say he’d be here in half an hour. Five minutes later, he called to say he couldn’t get here until between 4 and 7. Never showed up, never called. Assuming this is an example of how AFC chooses it’s cheap contractors, purchase this at your own risk. BEWARE!!!

Initially this home warranty company seemed different. I did a great deal of homework before deciding on one. I called and thought I asked all the important questions. I reviewed the fine print. It seems the salesperson only told me what I wanted to hear to sell a product and now the company doesn't stand behind what it sold me. I purchased the platinum 3 year policy- with promise the company would assist in every step and in every way. I was assured that if the company deemed an appliance not repairable AFC would assist me in getting a comparable product at a reasonable price through avenues they had the average consumer did not. In the saleperson’s own words "AFC wouldn't leave me hanging." I even asked for examples and was told AFC could take the $1500 allotted replacement on a nonrepairable central AC unit and get a good unit that would normally cost me 3-4K.

This organization has the worst consumer support policy I ever experienced of. They do lie about their policy and once it is the time to take their service, for which you paid round the year, all you will hear from them is we do not cover this, we do not cover that. If you tell them that you never told us when you sold your product, they will reply, "I am not from the sales, so I do not know, or, it was written on our 500 pages policy documents, you need to read them." Liars. I would never recommend anyone to buy home warranty from them.

The previous homeowner offered to purchase a one-year home warranty from America's 1st Choice in the closing sale, and I've used AFC since August of 2017. When we were initially looking, we told the reps all the different parts of the house that we had and they explained all the different services and what we should look into. On the initial quote, the pool wasn't included so I explained that to them and they added it on.

I am a warranty holder since May 2017 and, recently opened 2 service requests. One for my garage door and, they mentioned the item which is wrong on the garage door is not covered and, I paid out of my pocket around $380. This includes the $60 service fee and, the $320 repair fee. Again another service request for my dishwasher. Same story happening again. Paid $60 for the service. Now they are claiming to repair the dishwasher. It will cost another $410. Looks like they do this for all their service request. I am really unsatisfied with their services. I would not recommend this warranty to anybody.

I bought America's First Choice home warranty last October. I looked at a couple of different companies online but AFC was one that I could afford. Everything has been great so far. They always take care of everything I need when I call to submit a claim.

Word of caution when signing up for America’s 1st Choice. In my opinion they have “experts” that evaluate claims searching for loopholes so they don’t have to cover something. The term they use is “transparency”. So in other words IF NOT explicitly identified in the contract they don’t cover it. Make sure if you have an AC unit with 24” fan get that in writing. If not, and it has a 26” fan you are out of luck. Also be very careful about the 60 or 90 days where your policy IS NOT in effect. And, if you purchase a used home, you’d better have all of the maintenance records for any appliance that requires maintenance. They’ve reeled me in twice now so shame on me. Thought for sure I had us covered but the “expert” found a loophole.

I needed another warranty for my home. I went online and found America's First Choice Home Club. And because of their ratings, I chose to use their services. My garbage disposal was broken so I called them and they asked for the bills and other stuff. I submitted those and they approved it. It was a straightforward transaction. The policy for that claim was they can give me some amount of money and I need to use my own plumber to put it back. So I called them for that one and they reimbursed me.

I had a plumbing issue and when I submitted a claim with America's 1st Choice Home Club, I did not like their service. They are not covering the toilet flush and several parts in the plumbing. They are also not covering outlets in electrical. So, it's very bad and whatever they are covering is not sufficient. After a few days, I am going to disconnect with AFC and I will go with some other company.

America’s First Choice Home Club had better coverage than the other companies. My husband called them to file a claim and their claims process was easy. I'm satisfied with AFC.

We had American Home Shield for about 25 years and they went to the internet, which made it very difficult to get ahold of them. Now we have AFC and we've submitted a claim over the phone. The service has been excellent and the techs they've sent out were great. However, we found out on the last service call that we had that they don't cover anything that's under warranty. They don't cover any of the labor like the water tank, so that wasn't cool and nobody mentioned that when we called about the policy. But all in all, AFC offers good service and we've already recommended three people.

We were part of another home club and they dropped us. We went online, looked for another home club, and found AFC. They were highly rated than the other ones that we looked at so we went with them. Submitting a claim with AFC went reasonably well. However, they have a lot of turnover in personnel, which is a little understandable but at the same time, a little difficult because I never get to talk to the same person twice. And sometimes, in the middle of stuff, somebody changes jobs.

My wife called AFC and she was at home when the contractor came over to fix things. But AFC was a little slow on paying the contractor who fixed the pool pump. But other than that, I would tell friends to give AFC a shot.

I was leaving the prior warranty company that I had and came across America’s First Choice. I called and I tried it out and I liked what I was told. The service and turnaround time for appointments are fast. And the techs are very thorough. So far, I'm satisfied with America’s First Choice.

When I googled the top 10 home warranty companies, America's First Choice Home Club was the third. I had a different company before then and that other company was terrible. Recently, our dishwasher stopped working so I called AFC Home Club. The first company didn't answer at all, so AFC Home Club put in a different referral and the guy that came out was completely terrible as he basically did nothing. And I paid $60 to his ridiculous company. When we had our inspection report, the guy told me that our drain just needs to be mounted underneath the counter a little bit higher. He was able to fix it for about $1.75. When I called and told AFC Home Club, they said that they were sorry and that on my next claim, it would be on them. They also told me that they will remove the tech from their list. So, even though it was a bad experience with the contractor, it was still a great experience with AFC Home Club.

AFC Home Club seems to be a good home warranty group. Our realtor uses them and recommended them to us. We've only had them since March and we've had to use them once when we had an electrical issue. Submitting the claim was easy. We just called them, and they took care of it in a couple of days. The technician was really nice, and he fixed the problem quickly. We couldn't use the electricity on the second floor until it was fixed. It's fixed now and everything is back to normal. AFC Home Club has been really helpful, so far.

We've only had one claim with America’s First Choice Home Club so far, which was for the pool, and they have been very helpful. To submit a claim you can do something online or call and make a request. They then hook you up with somebody who comes out and then you just pay a service fee to whoever comes. The guy who came to our house was somebody who was already working on our pool.

When we bought this home, we went online and researched the various home warranty companies. We had an allowance of $700 for our home warranty. We had another one but weren't satisfied with them so we decided to try AFC because they allowed us to pick our own repair people if need be. We've had a couple of claims and submitting them has been fine. We just call it in and then we mail the receipts for documentation.

I wanted to have a precaution for the house that I purchased. My realtor told me about America's First Choice Home Club and their price sounded reasonable, plus, their policy had everything that I was looking for, so I went went them. So far, i have submitted one claim and it was for the central vacuum. Their reps were helpful, explained everything to me, and told me how the process was with the claim. I brought the appliance to the facility to get repaired and it cost $70. Then I got $50 back for it.

When our AFC account was up for renewal, I received a phone call. I clearly told the salesperson that I would let them know either way, whether I wanted to renew or not. When I had enrolled originally, almost all of the reviews from clients were 4 or 5 star. Now they are mostly 1. They renewed the policy and charged my credit card $475.00. They were called but never returned my calls. The charge was challenged to the card company, and they too did not receive any response from the company.

We've had two claims with AFC so far. The first one was a washing machine issue and the second one was a plumbing issue. Both claims were easily submitted over the phone and then taken care of very nicely. The customer service team was very professional and they were very courteous to us. The people who came were very friendly. They took off their shoes when they came in, and didn’t trample on our floors in their working shoes. I’m always impressed with that. I would recommend AFC. They were very trustworthy and they responded quickly.

I’ve had other home warranties, which I’ve had for years and I wanted to change because I've had trouble with them. I looked at Consumer Reviews and Better Business Bureau and decided to go with America's 1st Choice Home Club. However, my experience in submitting a claim with them has not been good. I had to stay on hold on the phone a lot, but once you get to talk to them, they are good. There was an answering service too but that couldn’t give me any information. So, I ended up getting my own technicians.

The claims rep from America’s First Choice was reading a script that she could refer to but she didn’t know very much about it. She didn't even know what certain things were but that’s okay. We had out microwave repaired because the fan wasn't working and so, the kitchen heated up and whatever I cooked, you could smell it all over, even outside. Then, when we figured it out and when the technician took it off, he said it appeared to be working fine. But I said it wasn’t.

I bought an old home. I knew things were gonna start breaking and I wanted to have a safety net. So, I went online and started searching for home warranty companies. I went with the one with the best reviews and that was AFC Home Club. I like that with this home warranty, I get to pick the people who come out. AFC's customer service was also better than the service of another home warranty company that I had before. But I don’t think they necessarily knew a lot because when I called, I would always be transferred to somebody else.

America's First Choice Home Club is not the best, but it’s okay. I chose them for the cost yet their claim process is very hard. A lot of times particularly, there are always the hidden little fine prints that they pull out on me when I'm calling in for a service. They say that they cover this but don’t cover another and they do that. Or they say the machine is old, and all that stuff they put in. They don’t respond in time and with the requests, the questions or the calls that we have. The last experience that I had with the claims rep had been horrible, but I just put in a new call today and I still haven’t heard back from them yet. On the other hand, the technicians are good. They work for themselves so they do the work properly and nicely. They care and they’re polite. I’m happy with the work they've done so far.

I looked America's 1st Choice up on the internet and then I submitted a claim by calling. It was a very simple process. The reps on the phone were very helpful and I had a very good experience with AFC.

On Sunday, May 20th, 2018 my Air conditioning went out. My full coverage on this issue started 61 days after having the policy. On the 66th day of homeownership (May 20th, 2018) is when my A/C went out. As a senior and permanently disabled person, I rely on others to help me. I thought a home warranty was to help with that. They said I had to have an annual inspection done on the house or their services would not cover me (very vague language). Annual to most of us means 12 months.