AFC Home Warranty Reviews

My service agent, Patrick, was super helpful about teaching me the differences between his company and others. He told me everything I wanted to know and made sure I fully understood how coverages work. What sold me is the apparent honesty. I would recommend this company to anyone for this kind of customer service.

People are hesitant on home warranty companies! I can assure you that you are in good hands with AFC. Our microwave went out and because it was an older microwave, AFC cut a check for a replacement which covered the amount for a brand new one. Thank you AFC!

Very pleasant experience as the entire process was handled in a very professional way. Contractor who actually performed did an amazing job explaining which component went bad. Replaced the damaged part. Both Insurance firm and the Contractor get 5-star rating.

I had a dishwasher break and AFC was very prompt in responding and assigning someone to my account. The person they assigned was a different story. Did a "virtual diagnosis" of my problem. Then rescheduled the appointment multiple times. After over 3 months of the run around with this guy I asked for a new person and in 2 weeks I had a working dishwasher. Then AFC even reimbursed me (in process) for the fee for the second technician.

Response time with the overall process from AFC could be a bit quicker. Also, every time we call in a service, we are constantly asked for a maintenance service invoice. We know it is only required once a year and we uploaded the documents to the link that was sent to us in July. However, when we called for a new service call,, the person asked us again for it. Then after the service request resolution, we the person once again asked us for it so we had to forward him the email to prove we already took care of that in July 2020.

The patient competence of Randy and rookie Richard persuaded me to agree to a 3 yr contract. Prior to contacting AFC I had phone contact/quotes from Select, Choice and Cinch. Randy was impressive in listening to my concerns and professionally comparing AFC to each of the above. As a prior VP Sales, I would welcome his talents to my team!!

This is the third service call that I have used with you as my home warranty May before and you did not approve any of my claims. This is a waste of my time. I had people come out and spend my money on the service call and you did not cover the claim and with a washer that you use every day and you don’t cover the drum is ridiculous. I wanted my a policy canceled and I do not want any more money taken out. Please make this a note in my account. I will not have any more money taken out. Horrible company. Horrible customer service.

Hello, I had Maureen discuss AFC with me, which she did an incredible job representing. She took her time to tell me what make AFC better than the competition. She took the the time to answer all my questions. Maureen was never pushy towards me trying to quickly sign me up. I had several questions which she help answer. We first spoke a few days before Thanksgiving. Maureen made sure to follow up with me the next day, and again after the Thanksgiving weekend. I was not planning on returning her as I had just received a great offer from AHS. But Maureen has got great follow up skills. I will be honest and say that she made me chose AFC over AHS. Maureen represented AFC very well. I then spoke to Maureen's manager who was also very good with customer service skills. My mission is now to have as many members of my friends and family to come move over to AFC.

Kevin did an incredible job helping us find the right plan and one at a great price. He was Very knowledgeable about all the company’s experience and not only the service plans but how each policy works. He made great recommendations and clearly answered every question I had. We have talked to several other companies and this policy and the customer service stood out from the rest.

Maureen was our first contact and she was very informative and thorough. We felt no pressure at all when making our decision. The pricing was the best we found and hopefully the service is as good. We have not used the service yet as there is a 30 day waiting period.

The 2-man crew was on time and completed the toilet replacement within an hour. The work area was generally left clean. There were a few small pieces of debris on the floor and the area around the toilet was damp but a crew member returned with a towel to dry the floor. I will probably use the plumbing company again.

Cassidy was TOTALLY PROFESSIONAL. POLITE AND ON THE BALL!!!! She deserves a raise!!! I have had experiences with multiple home warranty companies in my last 40 years of real estate buying and selling. SO FAR AFC IS THE BEST!!!! BY FAR. They speak English that you can understand, very polite and knowledgeable. CANT PRAISE THEM ENOUGH. DONT WASTE YOUR TIME AND MONEY GOING ANYWHERE ELSE.

The refrigerator’s control panel and fan were broken. AFC Home Club sent Appliance And More to fix it. They came out and ordered the parts and then they came back and installed the parts in a timely manner. I definitely recommend them and appreciate their prompt professional service.

The heating issue was resolved promptly. The Technician was friendly, courteous and knew what he was doing. He answered several questions thoroughly. He helped with a separate fireplace issue and a separate heating “ventilation” issue without hesitation. We would use this company again for other items.

This is not the first time I have dealt with this issue with them. Every time I have an issue I regret buying a home warranty.

I received excellent service from the very beginning and I love the fact they were forthcoming and honest. The young lady that helped me was very professional and polite and she transferred me over to another young lady that was equally polite and professional. Thanks.

Karen was very professional, kind and helpful. Even though AFC could not help me with my hot water heater because of warranty, she got me all the information I needed to get the work completed. I was very satisfied with my experience and would recommend AFC to other homeowners in my area.

We've been paying for warranty for years and the first time I requested for claim they can't do anything about it! Very long wait for claim response and customer service. Very very bad experience! I am canceling my membership.

Plumbing issues, I am absolutely unsatisfied with your process, your service and your people who take the calls and or expedite the service. I would like my money back. I had a man come here diagnose the issue and was not able to complete the job and left. I paid him $75 because that is my responsibility but yeah I got nothing for that $75. I will not give you any good press because you guys are not a good company. You do not follow up correctly. You do not run correctly. I am very dissatisfied.

It was quick and easy to sign up with America’s First Choice Home Club (AFC) for home warranty. They offered me three good payment options. The person that helped me was thorough with her explanations and answered all my questions.

The overall connection was a bit difficult in that I would talk and then he would get my response but overall I enjoyed talking with him and am just waiting for a reply to a question I sent him 2 days ago.

My first conversation with representative and he was easy to talk to, answered all my questions, and gave me the information that we needed in order to complete our closing. We think that we are going to do good business together.

Kevin answered all my questions, made myself and my wife feel comfortable and adding this planned to our home we also talked about our condo in New Jersey and also my dad’s condo in Florida. We were very pleased with the service we received and the cost.

Very good service. I was very pleased with the prices and the very clear information that was clearly explained. They were also very understanding of my situation in my home. This company is so reasonable in their prices and all they cover. I feel like I can trust them. Thanks.

I worked with Kevin. He able to simplify the plan and help me work through which was best for me. He was patient and thorough. The paperwork was received as promised. I did have to make note of specifics Kevin and I discussed that differed from the contract. I compared to multiple over warranty companies and found AFC to be the best value for the dollar.

Dave ** at AFC made the experience of signing up with AFC extremely easy. He was a pleasure to talk to. He explained everything extremely well and was very truthful about what the company covers and could do for me. He's one of the best sales people I've ever heard on the phone. I have no idea how their customer service works at this point because it's still too early but if they work half as well as the sales organization, this company is a real winner.

So pleasantly surprised with the personal assistance over the phone. Nick, The representative didn’t waste my time with repetitive information. He was able to direct me to a plan that fit my specific needs. Beyond that he continued to give me options for my best value and provided valuable information that a consumer cares about. I couldn’t be more happy with my decision!

Yeis I will be recommending you all to my friends. I love that y'all cover everything and is comparable with a lot of the other companies at very close to the other companies prices and the representative Maureen was very kind and helpful.

Prompt service and clear direction of coverage. I trust AFC's work. Received updates on service call. Technician was professional and knowledgeable. Customer service was calm, clear, knowledgeable and double checked plan I pay for and provided clarification of the policy that I pay for. Thank you.

I’m very frustrated by the lack of communication by AFC. I was told that I would be able to pick my own technician if their technician wasn’t able to come out for 3 weeks for my service. But repair's been denied.

Questions that was asked seem fair. Very knowledgeable about the services that would be provided if I choose that plan what would take place, and when services is provided what expected from me, as to keep appliances service once a year. How it would be replaced by if can't be fixed. Or equal value.

Although it turned out my request for service was for an issue that pre-dates my policy, the rep still called to double-check the info I entered for the service request and then let me know it wouldn’t be covered. The rep was incredibly kind and personable, which was greatly appreciated!

Our repairman was professional, and very helpful, he gave us great tips on how to keep our maintenance up on the washer and dryer and helped to get everything in great running order again. We had to have parts replaced, and they were here quickly.

Maureen is the person I spoke with. Very pleasant and knew what she was talking about, answered all of the questions I had at that time. Now I’m praying the company is all she said it is. I have been with AHS for 27 years and they have fallen to the bottom of the list in recent years.

Excellent technician. Tony has been to my house on two occasions. Both times he fixed the problem within minutes. I had my previous heating and air-conditioning people try to fix the problem and they couldn’t. Highly recommend Tony. AFC promptly got the technician to the house and followed up to make sure our problem was fixed.

Sorry, but you almost lost my sale due to your website. It would not open and show me the prices. I’m thinking you arranged it that way, but it needs to be fixed. Some people, like me, prefer to have all the facts upfront. Don’t mess with your customers! If the button says to submit, then allow me to submit!

Nick was very professional and knowledgeable in helping me with my decision in choosing a plan. Explained everything the plan covered and how AFC will replace unit/appliances with the same brand/type the customer has. And/or cash value. Worked with me on my monthly payments. Highly recommend AFC Home Club. Thank you Nick.

Patrick was exceptional when my wife and I inquired about a new home warranty plan. He was patient, thorough and very knowledgeable. She made the process painful and answered all our questions. We were very pleased in every way. Thank you!

Dave was very helpful. Listened to everything I said and answered all my questions. He was very quick to respond to all of my emails and was willing to work with me and offer me deals in order to get my business. Thanks.

I have been with AFC for a couple of years now and I recently renewed my contract for three years. I find them professional, kind, knowledgeable and fair. I appreciate the way they truly listen to me and follow up. It is nice that I always speak with the same people as I really like working with Everett and Karen. I suggest you give them a try.

Great communication and your representative was professional and polite. Broke down several ways to my benefit, where all was explained in detail. I was very satisfied. Just awaiting on how the billing is addressed, whether in paper form or online billing.

Nick was very helpful, explained the plans very well and reviewed all the important details to ensure the right plan was chosen for our household needs. Highly recommend him & this company. The coverage is perfect for the needs of our home and we are excited to have extra coverage for the unexpected.

A repair was required for my dryer and after submitting my case online AFC was quick to call. We had repairs done and were reimbursed within 2 weeks. The process was very simple, the staff friendly and informative, and we were able to choose our own repair company. Highly recommend doing business with AFC!

Heather was very friendly & polite while she helped me cancel my work order. She was very helpful with all my questions and explained how, for now, that a cancel would have to be done through them & not online. She also explained that they are working on updating their system to allow cancellations via their site.

While on the phone the person I was speaking with was already laying the groundwork to not pay the claim. I just received a call. They need a preventive maintenance plan for the past 12 months or they wouldn’t pay the claim...Since I’ve only lived here for 4 and they won’t take the home inspection I get the full bill. USELESS.

I recently called due to a plumbing backup with a toilet. My local plumber didn’t have any appointments available for weeks. I called AFC and they found a plumber in 24 hours. It took a 5 minute snake and the problem solved! Well worth the $75 deductible to have the problem solved quickly and they did all the footwork!

A very good experience, customer service was great. She explained what was and wasn’t covered, They Came out in a timely manner, the technician was awesome, He explained what he was doing & got the job done! 5 stars for me.. Thanks.

Kelvin did an outstanding job in explaining the process. Very professional! It is critical to have someone that is knowledgeable and patience to assist clients as they review plans and get quotes. This was such a great experience! AFC Home Club cannot go wrong with individuals like Kelvin representing the company!

Kevin was very friendly, knowledgeable and professional. Looking forward to be protected with AFC. Thank you Kevin. Will be sure to get AFC's name out to my friends. I found your company by google. They listed top best warranty companies and AFC was listed #1 the best overall.

Customer advisor was very helpful discussing the different plans. He helped us pick the best plan for us and our new home. Now we have a peace of mind knowing that if we have any issues with our appliances they will be covered without a huge extra expense.

I am changing over from Total Protect Home Warranty. So far my experience has been outstanding. Tori and her manager were very accommodating and understanding of my concerns and needs. Good customer service is hard to find and they make a great team for the front line for new customers

The only criticism I can find is that the plans should offer a bit more customization. For example; I'm paying for garage door coverage yet I have no garage, while at the same time paying extra to cover my tankless water heater. I appreciate that they didn't harass me after I looked into the service a couple of months ago. I received one follow up call and told the associate that I planned to go with their service once we settled on a new house. The fact that I didn't get a call every week to ask me about it tells me that they're confident in the product.

The agent, Everett, was very helpful and professional. He answered all my questions some of them more than once. He made sure I understood everything and gave me different plans to choose from. I have shopped around and found this fits my needs.

I was very pleased with the information I received from Dave. He was patient and informative with all my questions. I would definitely recommend AFC to my friends and family. The prices are competitive to other companies but you get more for your money.

The technician you all assigned was on vacation and I called to tell you all that and no one thought to get someone else scheduled. A week and a half later, I called you all to request a new tech and the tech you all assigned finally reached out to have the job sent again. You all told me I couldn’t have a new tech since he called. I waited 4 days of hearing nothing from tech, called you all AGAIN requesting a new tech, the rep gave me the same story of how long it would take to get someone new assigned but that goodness I was adamant because someone was able to come out the next day.

Because of the pandemic services takes longer than usual, had a licensed contractor complete my work order and uploaded my invoice with ease via email for reimbursement. I Called to ask questions about what to do after I uploaded the invoice and I was provided clear instructions and after that I was contacted again when my issue was resolved. Simple process with a little patience.

Shopping for a better home warranty I liked the reviews and satisfaction rating for this company and that they are less expensive for better coverage! Very professional and polite call with the rep Luke. Looking forward to doing business with this company.

Looking forward to doing business. Changed to AFC from another home warranty company. Call with Dave was very helpful. Answered all my questions and quoted their prices and monthly payment. Chose the three year contract as I can take it with me if I move.

I was searching to change from one company to another and I saw the advertisement of America's 1st Choice on the internet through Google. It wasn't a good idea to go with them because they don't tell you everything upfront. The guy sold this program as if it was a good program but the one I had before was better. He sold AFC such as if you had an issue, it wouldn't be a problem.

I received friendly service from the representative and the manager. I escalated my claim and had a follow-up call with the latter to clarify terms and benefits. The value of the warranty gets a lower score for a home with any age on its appliances.

Great experience! Wonderful follow up. Very professional & thorough with plans. Felt like AFC will be better fit & trust customer reviews. Understood there is a professional pool of technicians. Thank you for giving better payment option. Excited to join.

Luke was amazing getting us signed up answering all of our questions! This company is by far the best so far. We have been through three other companies which were horrible! He explained everything to us that we could possibly need to know about filing a claim.

A final peace of mind in that my home isn’t exposed to high replacement cost or high service technicians, that charge an arm and leg to fix an appliance, etc. With America’s 1st Choice, we can use one of their technicians or our own technician, bringing even better value to a Home Warranty company. Kevin, our AFC account manager was quick, professional and provided a best in class privately owned Home Warranty policy that the competitors wish they could provide. Thoroughly happy to have found a company we can trust, stands behind their product at a cost all can afford! Thank you AFC and Kevin! The ** Family, Aberdeen, NC.

I would recommend AFC to a friend. Maureen was excellent, knowledgeable, and friendly. The value was much better than our past home warranty company. They gave my husband a military discount and the coverage is more comprehensive. We feel confident we’ve made the right decision!

Had a dishwasher issue. Used our own appliance technician. Got preapproval but on day of repair he discovered a couple gaskets had to be replaced after removing the pump. Attempted to call for approval but some glitch just put us in an endless cycle in the menu then we would get disconnected. Had a slight issue after with them wanting to pay additional since we didn’t get approval, but after saying we couldn’t get someone on the phone and asking to speak with a manager, it was okay’d. We received an e check just a few days after the repair. Very happy with quick payment.

From this beginning, I feel that I am making the right choice as I will be switching from another home warranty to AFC. The rates they offer are better. I will be talking directly with one person rather than different people in trying to get a repair order. The conversation was very pleasant and informative. The truth will come out when I need to make a service request, as the saying goes, time will tell.

AFC took care of us when our air conditioner stopped working. They assigned a company to come out, they diagnosed and fixed our issue very quickly! AFC called that same day to make sure it was repaired and made sure they paid the service provider quickly. I am very happy with the services of AFC!

AFC's customer service is professional. The reps are good. My experience with them was very easy and pretty seamless.

I made an online request for a price quote and my request was handled very, very promptly. The representative was very knowledgeable of their contracts and helped me pick the best option for me. Thank you for a fabulous experience.

Maureen was very helpful and knowledgeable, she answered all my questions and helped me decide on a plan that was best for my needs. Very nice and pleasant to speak with. She didn't try to talk me into coverage I did not need. I felt very happy with my coverage after we got off the phone.

Great customer service! Everett was very patient with all of my questions. I haven’t had a service call yet but so far I am very happy with the customer service rendered. I like that we get an account manager assigned and I do not have to deal with random people each time. Thank you!

Kevin was very professional and informative and I love the service plan and agreement for the 3 yrs. And he was able to work with me on the downpayment. Looking forward to our business together. I left American Home Shields after 25 years of doing business with them. They started out great. Service has been not so good or customer service.

I was informed that I would receive a packet in the mail with all of the information. As of this date I still have not received it. Do you know when it will arrive? I am not one to read information on the internet. Thank You.

I called AFC and they had a good deal. Also, their service calls are better than what I had before at a previous company. Submitting a claim was good although I’m still working it out because I have to get ahold of another plumbing company to come do an estimate. AFC is going to allow me to outsource to a plumbing company for them to replace the pipes.

I had to request service for the same issue twice because communication broke down between AFC and the service company so the service company never called to schedule an appointment to assess the problem with my washer. So now I'll end up being without a working washer an additional week since I now have to wait the weekend for parts to be ordered. Definitely not satisfied with the service so far.

Great price - easy to use website - I compared several services and your company offered a better coverage of items in the house at a more affordable cost. I will definitely consider using your company for my next home sales.

I have had a good experience so far with AFC. I have got the home warranty because of the purchase of an older house. So I was more protected of unexpected problems. So I am hoping that the warranty will work out for me.

I chose AFC since they were located in Atlanta and so, I would have better service with them being local. But I find it annoying that there is no online support. I have to call and get a voice on the phone, which is fine during business hours. But if something happens during after-hours, that would be something different. We’ve only had one claim and it was for my toilet handle which broke. The technician was nice to begin with but he got on this whole political rant and I could have done without that.

I would have rated you all higher but the approval process was too long. The technician was on hold for a long time before someone came back to phone and said everything was approved. My tech is a busy person so waiting for extended period of time is not something he appreciates when there is other calls to service.

The man Luke was very knowledgeable and courteous. I felt very comfortable with the process. I am pleased with the coverage and am also pleased with the price for coverage. I would definitely recommend the company to my friends and family.

I am a new client and have not had any work done yet. Logan, a sales representative, called and texted me frequently and was able to explain why this company was a better choice for me than another company I was considering.

I've had claims for the garbage disposal and the microwave. The garbage disposal had to be replaced and the microwave was fixable. The contractors that came out for those were excellent. AFC's service has been great.

I spoke with Maureen. She was So reassuring, very knowledgeable. She knew the plan that I wanted and in rating her, she is A+, more than100%. More like 200%. I’m so happy to be able to get rid of American Home Shield??!!

Preston was not pushy or overbearing with the sale offer. He explained everything clearly and gave me good options. I would be willing to pass his name on to anyone I know that needs this service plan for their property.

I went with AFC for the price but filing a claim was a little more difficult than I would have liked. I had to get back in touch with the person who performed the repair to get another receipt but AFC didn't like that receipt. Then the person stopped responding back to me. There were three or four different representatives that reached out to me about the issue. I don't know if they were tracking who was responsible for my case or not, but it was definitely confusing. There could be better coordination of all of the communication that I was receiving concerning the claim especially.

I had to replace my garbage disposal. AFC was quick to creating a claim, completing their review and issuing a refund. It was a quick and stress free process. This is the second claim I have submitted and both pleasant experience.

After switching to a new company for 2 years of being unsatisfied I have chosen to return back to AFC. Nick and Randy went up and above to welcome me back! I appreciate the great customer service and look forward to speaking with English speaking Representatives...

I went with AFC mainly because I could use whoever I choose to use to perform services at my house. However, it was a little challenging to understand what was covered and not covered under the home warranty and the actual details of it. At that time, I had just purchased my house and we had a water stoppage. I didn't have all the coverage information at that point 'cause we just moved in and payment hadn't been received by AFC. I had to work with the customer representative to get a copy of the coverage details then understand it at that point and what the process was to even submit a claim. But they're pretty professional, very understanding, patient and willing to kinda walk through the details as much as needed. I didn't ever feel rushed or bothered for asking the questions that I had.

Thank you Nick for being so helpful on this call. You provided excellent customer service. We especially appreciate you honoring our previous pricing and we look forward to speaking with you in the future. Thanks again and have a great day!

As per our negotiation I need to back or reimbursement $ 350 but they are taking long time. Just they collection information when I call otherwise not trying to go action almost trying delay or deny. Why they are doing that way. I have question to management.

I never worked with any home warranty company like this. They're asking me to find a vendor and fix it. Then they said they needed pictures and that they didn't cover things. In the past, I had three plumbing issues and they refused to do it. They said they were going to charge me more than one service call fee for the same plumbing issue. It was two different bathrooms and it was terrible. The AC was leaking, and they told me I have to get inspection done on my expense. I spent $450 to do inspections.

Taking out a policy from AFC Home Club was a very positive experience. An actual person answered the phone, unlike other companies I called. I never was disconnected, nor I was transferred to four other people. The representative explained the policy options very clearly and was able to customize the policy to our needs. I hope moving forward with AFC will be just as positive

The price for service calls was attractive and the fellow that I spoke to was legitimate. Everything he told me so far has been true, which doesn't always happen with home warranty companies. I've only had one claim. I needed a plumber. But I didn't hear back from them after 24 hours so I called AFC and asked them where my plumber was. They said they were having a hard time locating one and if I wanted to, I could just call a local plumber and they would pay for it, which I did. The guy came over that afternoon and I had to pay him in advance because he didn't want to work with the insurance company. But within two days, I was reimbursed. I have had other home warranty companies and they have either let me down or changed the policy when I have gone to renew it. But so far, AFC has been the most legitimate company I've dealt with.

They're okay. But they keep texting and calling me, and asking me if everything was done. I tell them yes but I still keep getting calls about it again over and over. It seems like I give them one answer, and they just keep calling. But the reps have all been good. I like my coverage.

Reasonable price and coverage. The time spent on the phone discussing the purchase was reasonable. There was no rush to make a decision or pressure to purchase higher priced or unneeded policy.

Logan was good. Saved us 100.00 plus over next 3 years. Do not like your deprecation clause. You are one of 3 out of 12 companies that have that clause. It always cost us money. All you are going to get for comments.

Easy and Fast. Dave had all of our information saved from a month ago. During this process I spoke with Adam as well, he was informative too and was able to get me over to Dave for multi properties. Good service.

We were new to Atlanta coming from Brooklyn, New York. Before we decided to go with AFC, we researched it and the reviews were good. We've been here for almost six years now and we had issues with a refrigerator that we purchased. But we didn't like that it took so long to get it repaired because about $350 worth of our food went bad. The technician that came here told us one thing and then he didn't write up whatever it was to be submitted. Now, we have an issue with the microwave, and it's been almost five days. We have not heard anything back from AFC to get someone here to repair or replace it. We are having to steam food on the stove and that's taken up a lot of gas money.

Quinton was able to answer all of my questions and when he did not know an answer he was able to refer to the appropriate source for correct answer. He was able to submit my service request and I would recommend him to anybody to work with period. He is a great customer service rep.

I actually shut communication from another company down because of the harassment but this one was on point, local to the states, everything done in house and I didn't feel pressured to buy. They gave me the facts and let me make my own choice.

Company properly resolved issue. I appreciate their attention to the matter.

I was in the process of purchasing a home. I found AFC on a website that had them listed at the top 10. I like the flexibility of being able to either use one of their technicians or find my own. Their plans were inclusive, where other companies would be missing some. Their plan was probably one of the cheaper ones and it covered the most. Originally, I was purchasing a different property and the contract fell through on it. When I had to get a new invoice and new information written up, the representative, before even getting to a service plan, got all my stuff updated and got everything over to my mortgage company. Very easy to talk to.

AFC was pretty quick with the claim getting back to me and getting someone out. It's usually not a long period for someone to come out and survey the problem. Then they get back to me with the solution and if they are going to approve it. Very efficient. And the contractor was very professional.

Just signed up both of our properties with AFC, I spoke with Luke and he did a great job! Much more affordable and way better coverage than our current company. Super nice and not pushy at all. We will see how this goes but it already seems far better than what we've been dealing with. Excited to have great protection for our properties!

Coverage and plans are easily available. The process of getting started is easy with a single representative from start to finish. The additional member benefits like free credit score access is an additional pro. Luke was very professional and courteous in answering all my inquiries and concerns.

AFC was higher-rated than some of the others and they seemed to be reasonably-priced. When I started filling out the application, they called me. They've been courteous every time I've dealt with them. All of them are expensive though. It's insurance. They all kind of over-promise then under-deliver.

From the Start, Kevin was very professional with his greeting, to his knowledge of his company and the services they offer. I had explained the problems we were currently having with the existing home warranty that we inherited with our house when we bought it. Kevin showed empathy towards our situation. He was very thorough when talking about the cost and managed to give us a discount because of the issues we had been going through with our current home warranty co.. Thank you Kevin for doing a great job, for me having a great experience and for answering all my questions. I will definitely refer you and your company to my friends and family. Again, Thank You!!

I had American Home Shield and they jacked my rate up by $200 to $300 a year. Also, when I had them, if I had a specific plumbing problem, the plumber would come and fix that problem and nothing else that was related to it. I decided I didn't want a home warranty system that did little stuff. I wanted something that covered big stuff. I went with AFC because it was very highly-rated. All of the reviews I read were positive. I keep it mainly for when a large system goes out like the HVAC. I don't have enough of a war chest to replace the whole system.

Great service and care to customers. Have four properties warranty with AFC and it gives me the peace of mind I known that I can call them to get a tech and or I can get one myself as long they are licensed. They are prompt with payments on the repair and never had an issue. Would highly recommend to family and friends.

I liked the reviews online for America's 1st Choice Home Club and I compared what I previously had to their prices and the claims. Old Republic’s prices increased and the service fee went up over time and the person I spoke with, Everett, hooked me up and said I was locked in with the price that I had and the service fees. So, that was the difference.

I called to get information and the customer service rep that helped me was great. He was very knowledgeable and helpful. I ended up buying a warranty for my house and even felt great paying.. LOL!! I don't know what the process to file a claim, I just signed up but; the customer service thus far is great!!! Well priced for all the options and the safety of knowing is something does go wrong, I'll be covered.

It was a very good discussion with Patrick and Dave. They understand my requirement and adjust plan accordingly. They provide options and discussed scenarios. They shared their recommendations and clarify my questions. I have positive feeling about coverage and AFC. Thanks.

The reason I signed on the dotted line was because of the customer service I received from Acct. Mgr. Maureen. I could tell her key objective was to achieve total customer satisfaction. She gave me her direct dial number so I could contact her with any questions or concerns and I wouldn't have to speak to a different representative each time I called for information. That was a key selling point. She also made time for me and all my repetitive questions. She was extremely patient with me and has a very broad knowledge of all your products. Maureen obviously takes pride in providing high quality customer service and appears to have a great working relationship with a great supervising manager. Hats-off to both of you and thank you very much!

I reviewed packages online and was still uncertain. The next day I received an email and text from Luke, a helpful advisor with AFC who offered me discounts and options. We did all of this over text and he explained cost and my options and even added my husband to the policy. He signed me up quickly and at a great rate! I received the invoice and was able to pay right away.

Patrick and Dave were so pleasant to work with! If these two highly impressive representatives reflect your company's overall customer service and mission then AFC is by far the best home warranty company out there! Thanks for such a great introduction to your services!

Ms. ** was very nice and respectful in helping me decide to switch from my current over to AFC. She was also patient in helping and listening and answering all my questions even when I asked her same question a couple times due to my hearing loss.

Very professional call with customer service rep. He answered all my questions patiently and provided good details of the warranty program and how it works. Signed up based on this and the value of the program. This is my first time with AFC so expect it to be positive.

Service was good and response was good. Staying in touch was a plus as well. The emails and phone calls if they thought necessary. All seem to be very courteous and explained all to you. Thank you for staying in contact.

Sad sad sad. Paid $ and nothing. No phone call. No contact. No paperwork. No information. Sad sad???. No email. No text until today wanting feedback. All they do is want. They want money and feedback. I'm glad you asked for it.

Had to replace my water heater! They were exceptionally understanding, cooperative, professional, took care of the payment of the water heater in record time! This is a great company I highly recommend them! We had put in a new one and they took the receipt and mailed us a check. Nobody had to come out it was a great service! Having over Labor Day weekend and they were available for us by Tuesday morning! With a quick an expeditious resolution.

I previously had home warranty service through American Home Shield and Choice Home Warranty. I researched and found AFC. My Account Manager Kevin and I talked for a while before I committed to become a customer, because I had to make sure AFC wasn't like previous companies. I felt so at ease and content. This personalized service is exactly what I've been looking for since I purchased my house. Now that I am an AFC customer I plan in being one for life. Being able to prepay for 3 years of service brings peace of mind, especially since all repairs are guaranteed for 3 years.

Nick was very knowledgeable and advise me on the correct plan that would service my needs. He also help me with a friend get a plan as well that helped with her appliances. His overall knowledge for the two totally different situations was reassuring and a blessing so thank you for helping me have a nice.

I asked for a quote at 5:30-6:00 am. I was contacted around 9:00 which is a reasonable time for most. I was buried in work and staff meetings. Luke understood I could not talk and called me at the end of the day. He talked about the benefits of the warranty and did not pressure me at all. When I had further questions, I called and received extra help with my questions. They were very kind and helpful to an older woman buying her forever home. I believe that I have a good plan at a very good price. The flexibility of the plan works well for me. I look forward to a good relationship as the years go by.

My water heater was kicking off the breaker. I made the request to get it fixed. It was a simple smooth experience from start to finish. They sent out a technician to fix the problem. They kept in contact the whole time to make sure things were going in the right direction. I am so glad I found this company!

Good experience but still waiting for reimbursement check. When I purchased the home warranty, I was not disclosed that I would be only be reimbursed for the garbage disposal and not the installation fee. I would have done further research for a home warranty. Receiving the check is a long process.

I filled out an online request for service & received an immediate acknowledgment. I was informed via text who the assigned vendor was & that they would be contacting me w/ an appt date. Top Notch Heating called as promised & offered an appt the next day. I was told the tech would arrive between 10 & 12. He was there at 10:02. He was polite and courteous. He had the failed part replaced and my furnace working within 30 minutes. As soon as he’d left the house, I received a follow up call from America’s 1st Choice to verify work had been completed to my satisfaction. Overall excellent experience!

Prompt and simple process. No holding on the phone. This is the first home warranty I have ever had and so far I am very pleased with everything. I am very glad I went with America’s First Choice home warranty.

I did not get a discount when I bought the AFC warranty. That is why I am cancelling with AFC now and will not renew. I have bought a home warranty and will start the warranty from someone else next month.

Absolutely phenomenal. Luke was knowable, fair, not pushy and simply an amazing rep. He gave me a great price (a lot lower than competition) ability to use your preferred contractor and the customer service was absolutely outstanding. I took a 3 year deal and looking forward to doing business with them in the future!!!

It is inconvenient to have to wait 48 hours or longer before getting a call from AFC to inquire about the problem AFTER we submit the initial request online. We wait 48 hours for your call, then 48 hours for the repairman to be called and then 48 hours for an appointment. Waiting a week for someone to come out to fix an air condition unit is not ideal!!

I thought having a home warranty was a good idea for all the stuff that we have. It was easy to apply for AFC. I got the Platinum plan and it covers my pool. I like that plan. Nick was the guy that helped me and he was very nice.

I have been with a competitor for around 20 years and had to leave them for lack of service in our area. I am confident your company will fill our needs as explained by Forrest our service manager. The fact that I can hire my own qualified vendors is a big reason I chose your company.

Luke was Friendly and knowledgeable. Our first place so we had a lot of questions and he was helpful to make sure we chose the right plan. We had searched for a top rated company and we found the best.

One of my friends had AFC on his home and he told me about his experience with them. I said I'd give them a shot and when my microwave had went out, I called and put a claim in. It was simple and the young lady I spoke to was very informative. She walked me through the process and everything was taken care of. The technician then showed up and he was phenomenal even though he was unable to repair my microwave. He was very professional and he gave great advice. I then got help to go out and get another one and I was reimbursed. While I own a home, I will have AFC as my warranty.

America's 1st Choice's pricing was more competitive than the one that had been expiring and the application process was straightforward. I had one claim and it was fine. I had to pay the $75 deductible and somebody came out quickly to check it out. I renewed this year as well. One thing to note is that you have to have your HVAC serviced annually and you have have a record on file for it to be covered by the plan. You have to do it yourself too. If you haven't had maintenance done annually, and then it breaks and you make a claim, they won't process it.

Mr. Kevin ** called us and was just a pleasure. He represented your company well and he answered all of our questions and therefore we are proud owners of a home warranty from America’s First Choice. Thank you so much!

My assistant was knowledgeable about the whole package, sold me what I needed. I have 3 or 4 friends interested based on my conversation with Pat. The package was explained to my level of satisfaction.

I had a home warranty with American Home Shield and I was not happy with their services. I was looking for a new company and ended up with America's 1st Choice Home Club. This one was locally owned. I live in Georgia and they have an office here. They also gave me the option to choose my own service technician. I called and I was looking for the best coverage I could get for the appliances and for my air and heat unit. It was a good interaction with their customer service.

Both Patrick and Dave were extremely helpful in explaining the packages AFC offered, the pricing structure and benefits, and the benefits vs other competitors. Outside of the plan, Dave and Patrick were the ones who sold my wife and I on AFC.

I have two policies with America's 1st Choice Home Club and I like them. They replaced some electronic stuff in the stove and the techs who came out were fantastic. For this claim, I called them and the reps I spoke with were very good. The only thing is the timing because we had to wait until they got the parts. But other than that, the technician was very efficient and everything went through fine. And the stove has been working well since then.

Very informative and easy to understand the representative... Waiting for information to be sent to us... So far nothing in the mail as we asked for... So no opinion about the warranty for now. We can’t really comment on a product that we have not used yet.

I did my claim about a week ago. My stove wouldn’t turn off. AFC declined it straight away, because the switch was electric instead of being just a turn-off gas button. I wasn’t very happy about it not being covered for the stove, because a stove is a stove. Whether there is an electrical component to it or not is besides the point. There are other electrical things they would cover like the fridge and washer and dryer. I had a garage spring break about two years ago, but I didn’t think that would be covered anyway, because it was a spring. It wasn’t covered, and that was okay.

Great customer service and they always keep you informed. I didn't have to call about updates on my service. They contacted me via text, phone call, and email. Quick response time. I even received updates on Saturday's, which is unusual. No long hold time for customer service to answer.

Luke answered all my questions and was very upfront with what AFC offered. I had an idea of what I wanted but his thoroughness and detailed explanations sealed it for me. Went with the Platinum + Septic System plan.

Randy was great to work with. He found a way to meet my coverage and budget needs. And, as soon as AFC is writing business in Nevada, I will enroll 2 more properties with him. I look forward to a long business relationship with AFC.

I sent and email to your info account and still haven't received a reply. What is my contract number? When will it the contract start? etc. I was expecting all of this directly after I paid. But, I have received nothing so far. I require a reply.

I would like to highlight the elevated customer service and professionalism shown by Dave **, with AFC. He is the primary reason that I switched services and initiated a new contract with AFC. Mr. ** effectively answered all my inquiries with ease and heightened competency, subsequently I have referred several friends to AFC.

I needed a home warranty for my buyers and shopped around for a good value. I received great customer service from AFC and would recommend this company to other sellers when they are looking for a systems package and only want to pay for what they need.

My policy with HWA is expiring and I cannot wait to end my business with HWA. The customer service at HWA is awful. I started conversation with Nick @AFC last year and now that my policy needed to be renewed, I decided to make the switch. The rep today was amazing and able to help me get the coverage I need and ensured that I was not going to have a lapse in coverage. He also made sure that I was not covered by both companies at the same time. He was very helpful and knowledgeable about the coverage and was able to answer multiple questions without hesitations. I am thankful to the rep today and Nick.

I've only used AFC for one minor claim. A problem with two toilets. They maintained communication better than the repair person. The only delay was once he came to evaluate and report back to AFC they weren't available. Once he returned from Lowe's I was able to contact them to verify coverage. It was approved, I paid my fee and the claim was completed.