AFC Home Warranty Reviews

It was a very good discussion with Patrick and Dave. They understand my requirement and adjust plan accordingly. They provide options and discussed scenarios. They shared their recommendations and clarify my questions. I have positive feeling about coverage and AFC. Thanks.

The reason I signed on the dotted line was because of the customer service I received from Acct. Mgr. Maureen. I could tell her key objective was to achieve total customer satisfaction. She gave me her direct dial number so I could contact her with any questions or concerns and I wouldn't have to speak to a different representative each time I called for information. That was a key selling point. She also made time for me and all my repetitive questions. She was extremely patient with me and has a very broad knowledge of all your products. Maureen obviously takes pride in providing high quality customer service and appears to have a great working relationship with a great supervising manager. Hats-off to both of you and thank you very much!

I reviewed packages online and was still uncertain. The next day I received an email and text from Luke, a helpful advisor with AFC who offered me discounts and options. We did all of this over text and he explained cost and my options and even added my husband to the policy. He signed me up quickly and at a great rate! I received the invoice and was able to pay right away.

Patrick and Dave were so pleasant to work with! If these two highly impressive representatives reflect your company's overall customer service and mission then AFC is by far the best home warranty company out there! Thanks for such a great introduction to your services!

Ms. ** was very nice and respectful in helping me decide to switch from my current over to AFC. She was also patient in helping and listening and answering all my questions even when I asked her same question a couple times due to my hearing loss.

Very professional call with customer service rep. He answered all my questions patiently and provided good details of the warranty program and how it works. Signed up based on this and the value of the program. This is my first time with AFC so expect it to be positive.

Service was good and response was good. Staying in touch was a plus as well. The emails and phone calls if they thought necessary. All seem to be very courteous and explained all to you. Thank you for staying in contact.

Sad sad sad. Paid $ and nothing. No phone call. No contact. No paperwork. No information. Sad sad???. No email. No text until today wanting feedback. All they do is want. They want money and feedback. I'm glad you asked for it.

Had to replace my water heater! They were exceptionally understanding, cooperative, professional, took care of the payment of the water heater in record time! This is a great company I highly recommend them! We had put in a new one and they took the receipt and mailed us a check. Nobody had to come out it was a great service! Having over Labor Day weekend and they were available for us by Tuesday morning! With a quick an expeditious resolution.

I previously had home warranty service through American Home Shield and Choice Home Warranty. I researched and found AFC. My Account Manager Kevin and I talked for a while before I committed to become a customer, because I had to make sure AFC wasn't like previous companies. I felt so at ease and content. This personalized service is exactly what I've been looking for since I purchased my house. Now that I am an AFC customer I plan in being one for life. Being able to prepay for 3 years of service brings peace of mind, especially since all repairs are guaranteed for 3 years.

Nick was very knowledgeable and advise me on the correct plan that would service my needs. He also help me with a friend get a plan as well that helped with her appliances. His overall knowledge for the two totally different situations was reassuring and a blessing so thank you for helping me have a nice.

I asked for a quote at 5:30-6:00 am. I was contacted around 9:00 which is a reasonable time for most. I was buried in work and staff meetings. Luke understood I could not talk and called me at the end of the day. He talked about the benefits of the warranty and did not pressure me at all. When I had further questions, I called and received extra help with my questions. They were very kind and helpful to an older woman buying her forever home. I believe that I have a good plan at a very good price. The flexibility of the plan works well for me. I look forward to a good relationship as the years go by.

My water heater was kicking off the breaker. I made the request to get it fixed. It was a simple smooth experience from start to finish. They sent out a technician to fix the problem. They kept in contact the whole time to make sure things were going in the right direction. I am so glad I found this company!

Good experience but still waiting for reimbursement check. When I purchased the home warranty, I was not disclosed that I would be only be reimbursed for the garbage disposal and not the installation fee. I would have done further research for a home warranty. Receiving the check is a long process.

I filled out an online request for service & received an immediate acknowledgment. I was informed via text who the assigned vendor was & that they would be contacting me w/ an appt date. Top Notch Heating called as promised & offered an appt the next day. I was told the tech would arrive between 10 & 12. He was there at 10:02. He was polite and courteous. He had the failed part replaced and my furnace working within 30 minutes. As soon as he’d left the house, I received a follow up call from America’s 1st Choice to verify work had been completed to my satisfaction. Overall excellent experience!

Prompt and simple process. No holding on the phone. This is the first home warranty I have ever had and so far I am very pleased with everything. I am very glad I went with America’s First Choice home warranty.

I did not get a discount when I bought the AFC warranty. That is why I am cancelling with AFC now and will not renew. I have bought a home warranty and will start the warranty from someone else next month.

Absolutely phenomenal. Luke was knowable, fair, not pushy and simply an amazing rep. He gave me a great price (a lot lower than competition) ability to use your preferred contractor and the customer service was absolutely outstanding. I took a 3 year deal and looking forward to doing business with them in the future!!!

It is inconvenient to have to wait 48 hours or longer before getting a call from AFC to inquire about the problem AFTER we submit the initial request online. We wait 48 hours for your call, then 48 hours for the repairman to be called and then 48 hours for an appointment. Waiting a week for someone to come out to fix an air condition unit is not ideal!!

I thought having a home warranty was a good idea for all the stuff that we have. It was easy to apply for AFC. I got the Platinum plan and it covers my pool. I like that plan. Nick was the guy that helped me and he was very nice.

I have been with a competitor for around 20 years and had to leave them for lack of service in our area. I am confident your company will fill our needs as explained by Forrest our service manager. The fact that I can hire my own qualified vendors is a big reason I chose your company.

Luke was Friendly and knowledgeable. Our first place so we had a lot of questions and he was helpful to make sure we chose the right plan. We had searched for a top rated company and we found the best.

One of my friends had AFC on his home and he told me about his experience with them. I said I'd give them a shot and when my microwave had went out, I called and put a claim in. It was simple and the young lady I spoke to was very informative. She walked me through the process and everything was taken care of. The technician then showed up and he was phenomenal even though he was unable to repair my microwave. He was very professional and he gave great advice. I then got help to go out and get another one and I was reimbursed. While I own a home, I will have AFC as my warranty.

America's 1st Choice's pricing was more competitive than the one that had been expiring and the application process was straightforward. I had one claim and it was fine. I had to pay the $75 deductible and somebody came out quickly to check it out. I renewed this year as well. One thing to note is that you have to have your HVAC serviced annually and you have have a record on file for it to be covered by the plan. You have to do it yourself too. If you haven't had maintenance done annually, and then it breaks and you make a claim, they won't process it.

Mr. Kevin ** called us and was just a pleasure. He represented your company well and he answered all of our questions and therefore we are proud owners of a home warranty from America’s First Choice. Thank you so much!

My assistant was knowledgeable about the whole package, sold me what I needed. I have 3 or 4 friends interested based on my conversation with Pat. The package was explained to my level of satisfaction.

I had a home warranty with American Home Shield and I was not happy with their services. I was looking for a new company and ended up with America's 1st Choice Home Club. This one was locally owned. I live in Georgia and they have an office here. They also gave me the option to choose my own service technician. I called and I was looking for the best coverage I could get for the appliances and for my air and heat unit. It was a good interaction with their customer service.

Both Patrick and Dave were extremely helpful in explaining the packages AFC offered, the pricing structure and benefits, and the benefits vs other competitors. Outside of the plan, Dave and Patrick were the ones who sold my wife and I on AFC.

I have two policies with America's 1st Choice Home Club and I like them. They replaced some electronic stuff in the stove and the techs who came out were fantastic. For this claim, I called them and the reps I spoke with were very good. The only thing is the timing because we had to wait until they got the parts. But other than that, the technician was very efficient and everything went through fine. And the stove has been working well since then.

Very informative and easy to understand the representative... Waiting for information to be sent to us... So far nothing in the mail as we asked for... So no opinion about the warranty for now. We can’t really comment on a product that we have not used yet.

I did my claim about a week ago. My stove wouldn’t turn off. AFC declined it straight away, because the switch was electric instead of being just a turn-off gas button. I wasn’t very happy about it not being covered for the stove, because a stove is a stove. Whether there is an electrical component to it or not is besides the point. There are other electrical things they would cover like the fridge and washer and dryer. I had a garage spring break about two years ago, but I didn’t think that would be covered anyway, because it was a spring. It wasn’t covered, and that was okay.

Great customer service and they always keep you informed. I didn't have to call about updates on my service. They contacted me via text, phone call, and email. Quick response time. I even received updates on Saturday's, which is unusual. No long hold time for customer service to answer.

Luke answered all my questions and was very upfront with what AFC offered. I had an idea of what I wanted but his thoroughness and detailed explanations sealed it for me. Went with the Platinum + Septic System plan.

Randy was great to work with. He found a way to meet my coverage and budget needs. And, as soon as AFC is writing business in Nevada, I will enroll 2 more properties with him. I look forward to a long business relationship with AFC.

I sent and email to your info account and still haven't received a reply. What is my contract number? When will it the contract start? etc. I was expecting all of this directly after I paid. But, I have received nothing so far. I require a reply.

I would like to highlight the elevated customer service and professionalism shown by Dave **, with AFC. He is the primary reason that I switched services and initiated a new contract with AFC. Mr. ** effectively answered all my inquiries with ease and heightened competency, subsequently I have referred several friends to AFC.

I needed a home warranty for my buyers and shopped around for a good value. I received great customer service from AFC and would recommend this company to other sellers when they are looking for a systems package and only want to pay for what they need.

My policy with HWA is expiring and I cannot wait to end my business with HWA. The customer service at HWA is awful. I started conversation with Nick @AFC last year and now that my policy needed to be renewed, I decided to make the switch. The rep today was amazing and able to help me get the coverage I need and ensured that I was not going to have a lapse in coverage. He also made sure that I was not covered by both companies at the same time. He was very helpful and knowledgeable about the coverage and was able to answer multiple questions without hesitations. I am thankful to the rep today and Nick.

I've only used AFC for one minor claim. A problem with two toilets. They maintained communication better than the repair person. The only delay was once he came to evaluate and report back to AFC they weren't available. Once he returned from Lowe's I was able to contact them to verify coverage. It was approved, I paid my fee and the claim was completed.

I just purchased my Home warranty, agent was extremely courteous and very helpful in explaining the different options Available to me. I had A horrible experience with my previous company and was very pleased to learn that I could use my current contractors with AFC.

The claim was handled poorly at first. Slow response then a referral to a business that refused to answer us. The 2nd referral went to a vendor who never heard of your company and was hesitant to do the work. But after we reassured him, he turned out to be great. The claim was delayed because your company didn't return his call. Everything got better when Lauren took over. She was understanding and went the extra mile to finally get our approval. She is the only reason for the good rating. She is a gem.

Have not use it yet but I hope they are better than the last four crooks I had. All others claim they fix all plumbing but when you need them to fix a plumbing problem they invent new ways not to do it.

Talked to Patrick ** who did an outstanding job in going over the plans that are offered. I was impressed with the time that he gave me when asking questions about the plans. I would recommend my friends to your company and also the help that was offered by Patrick **.

I am so glad I found a home warranty plan that works with me. I feel like this will plan will help in the long run with the unknown that happens to us homeowners. Thank you AFC for offering such great choices!!

Yet to receive the email that contains our monthly membership information. Received a call right away and was told to be looking for an email that would contain information that will be about our monthly membership and we’ve yet to receive anything.

It was nice that they didn’t call you a million times if you couldn’t answer. And they were okay with texting which is what I prefer to do over talking on the phone. And you can email instead too so that’s nice.

First of all I checked the BBB in regards to this company for ratings which was great. The representative I spoke to was well-informed, courteous and polite, he answered all my questions in regards to coverage for my property. After speaking with him I felt comfortable and confident purchasing a plan with AFC. I will definitely refer AFC to my coworkers friends and families, every homeowner needs a home warranty.

I believe, this review is not about AFC service, this is about the person (Adam) I talked 1st time to discuss the options and prices etc. That was absolutely perfect experience. I would love to recommend my friends to work with Adam regarding home warranty needs.

Tre was great. Thank you. Disappointed that original answer from AFC was no coverage until I expressed my displeasure and had to push a little. But Tre was kind and helped resolved the issues. Great customer service on his part.

My biggest problem with the warranty is that they find any and every way to disqualify the work that needs to be done. This is not uncommon with home warranties, but AFC makes an art of it. The phone wait time will often exceed 30 minutes to an hour. Once you reach somebody they will then oftentimes transfer you to another department so that the process can start all over again only to find out that you are not covered because of some technicality that they found to get out of it.

The Process was made easy and provided the best savings! Representative was patient and really wanted to get me the best deal and most for my money. I was able get 3 years of coverage for less than I would have thought possible.

I called to report that the downstairs air conditioner was not working. The rep said I could call my own repair service but that I must be there to tell the rep what the diagnosis was before the repair. I called 2 heating and cooling businesses and both said d/t the above 90 degree temps and the hectic schedule for keeping up with service calls the tech did not have time to talk on the phone but he would answer questions I was being asked on the phone and I could relay the information to the rep while the tech conditioned the repair.

Customer care was a big factor in this purchase. A+. I haven't made a claim, but dealing with the rep over the phone was great. He explained everything well, and gave me several options. I look forward to working with them.

Submitting a service request was very easy to do online and I received text/email updates. The same day I notified AFC that I was having an issue with my toilet, they had a technician reach out to me to schedule an appointment. The technician did a fantastic job with repairs! I definitely will recommend AFC Home Club to friends and family!

My original home warranty was about to expire and I was shopping around for a new one. Came across AFC and their customer service stood out immediately. After researching, I sent an email in requesting a quote and within minutes I received a call.

This company is persistent and pleasant. They followed up on any questions I had and made me feel like they wanted my business. I’m excited to see how this works! I just bought a home and having this coverage puts my mind at ease.

The representative I spoke with was very helpful and took the time to explain my plan. The coverage seems competitive for the price. I love the presentation of their website, by far was the best of 3 or 4 others that I looked at; very upfront.

Mr. ** was a good salesman. I give him 100% in his services. He didn't have a problem with my African accent and pure Queens English that most Americans usually find hard to understand. I'm still on 30 days probation and can't rate your job right now.

Account manager Kevin is punctual and very detailed oriented, great to work with and very patient. Manager was cordial and made sure I was well taken care of, gave me an amazing deal. Great experience and awesome customer service. 5 Stars! Definitely will recommend this to friends and family.

When I called in with plumbing problem, I was told scheduling could take 2-3 days. I was able to get local plumber to come out next morning. Calling for approval while he was working was easy and approval happened immediately. Since plumber did not want to accept AFC payment, I had to pay in full. I am confident reimbursement will be quick and I will have no problem being repaid. This is my first repair under this home warranty. So far, so good.

Randy was very personable and informative. He offered me a couple of different options and found the best choice for me. He even gave me a better deal than I was looking for! I will definitely recommend a friend who is in need of your service. Looking forward to working together over the next few years!

This is the first time we submitted a claim and we don't know yet how to rate the experience. Let's wait until the results of the check up come back. As for the technician, you used Empire Appliance Repair. The guy used a mask during the whole time, very polite and professional. He said it would take 48 hours to submit his report. Good experience with this subcontractor.

Dave has been extremely helpful in my understanding of the warranties being offered by AFC Home Club. He was courteous, kind and definitely knew what was offered and help me select what was in my best interest. I would highly recommend this company and this salesman to anyone looking for warranty.

Just signed up with the company. It was nice to talk to an American and he answered all my questions. Will see how the services compare to others once I have to use it. Seems to be a better deal than my current (ex) home warranty company.

The agent that I spoke with, Christian made me feel very comfortable with choosing his company to represent me for my home warranty program. I have actually debated for the past two years whether it was worth purchasing a home warranty program, as of today I now think this is a great decision. He answered all my questions and was very patient.

AFC has been quick to respond to claims and assign vendors. They’ve also paid out claims where it’s a reimbursement format very quickly. There are some claims they didn’t cover because the issue date fell outside of the coverage window. And if your appliance has an active warranty they won’t cover that.

Very polite and helpful. Quick and easy process! No other company offered 2 ac/heating units and now it is complete. Thank you so much and keep up the excellent and good work everyone! Hope that something major doesn’t happen, but I know that I will be taken care of!

Thank you Luke for the help you have provided to us and the professional courtesy extended. It is a relief to know (for my husband as well, who is currently serving in Afghanistan) that if there should be any time, where we would need your assistance, we can call on you directly and not have to be in a waiting line for hours.

Switched companies due to recent and not communicated rate hike (almost double) from 2-10 warranty. New agreement with AFC better deal with no rate hikes covering same. Pleasant customer service, not put on hold... Will recommend to neighbors.

Heard AFC was one of the best and have been shopping around for a while for a good home warranty program. Pricing for coverage was very good and easy to buy a policy. I look forward to the comfort and safety this new policy will provide my household.

I called to alert that the repair didn't work and another option was needed. I was on the phone for over an hour.. Transferred 5 times and then sent to an answering service....It was terrible. I was frustrated and let down.

The request for a quote was place on Saturday, received call on Sunday asked to follow up in email, Adam did as requested, returned call today and Andy provided the information that I was requesting by comparing AHS and AFC.... I have to give it to the both of them my biggest concern is customer service and they were on point from the beginning. I even told Andy, I called for comparison and I am giving you my credit card to purchase the product...too smooth...but appreciate the candor and information. So I am hoping for a continued transition of service for this next year.

Bought the Gold package. Was a great price for the things that I feel was what I needed. Luke was great when I called, he was very sincere when I was asking questions about my concerns about how things are handled. He was just very patient with me and took time to answer all my questions.. Can not thank him enough for being so kind and understanding!! Hope everything goes well!! Thanks AFC!! JTC...

Very good pricing and coverages. Best rated. Was contacted by a representative before I even finished filling out the form. First time customer, so we’ll see how it goes in the future. This is one of those things you hope to not have to use but thankful you have a warranty when you need it.

Kevin was very knowledgeable and answered all my questions and concerns. He sent a link so I could continue to compare companies. He explained the different phases of the warranty. He allowed me to ask the same questions for clarification. I’m so glad he was the one to call me.

Luke was great. He answered all of my questions and the initial process was smooth and timely. I’m very impressed that he will be my point of contact for any issues which may arise. I’ve had disappointing partnerships with other companies, so I’m very much looking forward to positive interactions with AFC. Thanks.

I spoke with Everit ** and he explained the program to me. I thought I would receive more information concerning coverage but have not to this date. I am answering the "coverage" item below because I am not sure of what all the cooverages and limitations are.

I am still on hold with the rep to approve the basic plumbing issue. The tech had to wait and I am very uncomfortable stay with him for a long time. AFC has not come up with the solution yet. I am on hold as well. Very bad customer service.

I have just signed up for the service. At this point I have nothing to report but as I do I will report both poor and the good. I must say signing up online was very easy but I'm interested to see how the service is once I need them.

Dear Representative: I am a new military member and I communicated with the sales person named Kevin. He is a good worker and explained the company well. I feel like I made a good decision, and I would recommend customers since home warranty insurance is important in modern times.

I just purchased a new plan. The communication with the representative was good and the price was reasonable. Hopefully I won’t need to use the plan, but that’ll be the next time I need to review the plan.

I like Patrick. He’s not pressuring at all and very knowledgeable. He’s patient and answers all my questions and is understanding. I’m wary of home warranties, but with his demeanor, I am able to trust him to give this a try! Only thing I wish was that pool heaters were covered too.

I really appreciate that he took the time to answer all my questions and explain everything to me. He was polite and I recommend my daughter to him so that she can also get coverage for her home. I also appreciate that he followed up with a phone call.

The service was very fast. Because of the virus it is hard to get a technician for repairs, I was able to contact my local technician. Had the repair done. I paid for the service and sent the copy of repair and billing to AFC for reimbursement.

I have had nothing but excellent customer service from this company. Very quick follow ups and very pleasant agents. Not a long hold when I called them. Been with AFC several years now. Customer service means a lot to me. The platinum plan I have is very comprehensive and a good value.

I am very unhappy with AFC using false advertising to claim they will repair or replace covered appliances. On (2) service request since April 2020, the Resolution Department will only agree to reimburse repairs based on the prorated value of my appliances. Their argument is any appliance over five years has depreciated and when repairs are greater than the prorated value, they only pay part of the repairs. I am requesting a Manager to contact me.

Just purchased a new home and after a couple of days, the dishwasher stopped draining properly. Called to schedule service and after multiple calls and escalations with America's 1st Choice Home Club, we have decided to just pay for a new dishwasher ourselves and not even put in the claim for repair. All insurance/warranty companies are obviously in the business of weaseling out of paying as many claims as possible, but with America's 1st Choice Home Club, their story changed several times for why we were being denied and in the end I just think I've wasted $400 for coverage on my home, since I have to spend that money on a new dishwasher anyway.

Very knowledgeable and kind sales manager, David, helped purchasing the home warranties plan for my primary and my son’s rental home. He was fast, efficient and patient. He even also did followed calls after I ordered the plans. Looking forward to try with AFC Home Club.

We had our air conditioner break over the weekend and they approved one of our local AC repairman to do the job. Shortly after submitting the invoice AFC had it all covered and a check should be on the way shortly. This is exactly the kind of support I expect from a warranty company, something that my last company was unable to provide. Thanks again AFC!

My first experience was okay. It could've been better. I needed some work done on my Kitchen faucet. It was leaking and the whole facet needed to be replaced. I talked to three different people and it took a couple of days for a plumber to come out. Soon as I found my own plumber and called the insurance they finally found someone to come out.

AFC Home Club saved the summer! With their quick response and attentiveness, I was able to get my pool pump replaced quickly and with no worries or anxieties... My kids and grandkids thank you AFC Home Club!!! I’d recommend them to every homeowner!

Lydia was extremely engaging and explained all the options thoroughly. She followed up with me regularly to ensure all my questions were answered. So far the sign up process and the value of the product is worth while. I have not had to use the coverage yet so can not provide any additional review that would be of a fair assessment.

I must say I haven’t had a pleasant experience in the world of home warranties companies, but if this company is a direct reflection of their staff, my opinion has changed. I hope to continue to receive the great service I experienced today. Thanks Lydia.

Talked with Jim. He very carefully filled me in on items and requirements. Ask for items needing coverage. Gave me 2 option on pay. Helped me pick best one for me. Will look forward to paper copy and doing business with your company.

Patrick was absolutely amazing!! So much info! I feel confident with my decision in joining the company! So excited! He made me feel at ease with the decision and assured me that I would always be taken care of which made me feel great about this company. Dont disappoint me AFC!!! :)

I renewed my Home Warranty because I believe in the service of AFC. Kevin spoke to me and he was very professional. He mentioned options so I can save on my yearly rate. It was a positive experience. Happy to be with a trusted company. Thank you. :)

The process from placing the service ticket, to working with Tre T. and getting my home cool was absolutely perfect. I will recommend AFC to everyone. You all did a great service here today. Much appreciation to all whom were involved in this process,

Started looking at home warranty options, and the information given here has been the best so far. I like the option of signing up for multiple years right upfront. It remains to be seen how this will go since I haven’t been able to use it yet, but the experience so far has been good.

Found agent helpful, knowledgeable, and friendly. Agent was also able to accommodate my current situation and budget, clear on polices what was covered, out of pocket fees for service calls, choice of technicians, and 1 year plan vs 3 year plan as well as savings.

Our agent Lidya was very professional and made it very easy! When we needed a question answered she was there and answered the call first try! We will be recommending your insurance to our sons and others who need this type of insurance! Thank you.

The technician who checked microwave was very nice and efficient. The service rep I talked to on the phone was very helpful, too. The reason I have not given the top rating for the service was due to the delay in issuing the e check. It looked like the person issuing the check was not familiar with the process, so caused several days delay. The problem was resolved after my calling and emailing your company as well as e-check.

By far best experience I've had with your team..., The tech was on time, & efficient in the repair... He was courteous and sensitive to the cleanliness of our home... He was mindful to wear the footies upon every entrance to our home...

Kevin was an excellent representative. He was extremely responsive and knowledgeable. I liked the service and product so much, I decided to purchase another warranty for another property. I will highly recommend AFC for any buyer or seller. And to receive a premium for a lifetime is a tremendous deal.

Kevin called me back to set up a new service for me and he was very pleasant. He walked me through the different plans offered and the benefit of the 3 years coverage instead of the year coverage. I just Signed up for 3 years and looking forward to my new home warranty.

I recently called for a home warranty quote and the AFC staff was very helpful, polite and knowledgeable. After doing my plan shopping I decided to go with AFC because of their professionalism and willingness to work with me and offer a budget friendly plan.

My representative, Everette, was greatly informed. He addressed all of my concerns based off of my previous experience with another home warranty. Everette was very professional and answered all of my questions to help me make the best informed decision.

Patrick and his manager were both very helpful and informative—explaining in great detail how the contractual agreement, service requests, and payment all work. We could not have asked for anything more as we conducted our home warranty search. Lastly, we will definitely recommend this company to others.

Transparency and reliability, very helpful sales reps. Answered all my questions and sent me all the info I was requesting. Overall I was very pleased with the service I received. Will follow up within a few months to follow up on my experience, hoping for the best!

It didn’t seem a insurance coverage but a refund. What I bought was a Insurance not just money back. Anyway your Customer service was Responsible, especially during this hard pandemic period. I appreciated. Thank you!

Just ordered the home warranty. It was quick. The agent answered all of my questions. I went online and there are many companies to choose from. But the reviews were very good and chose to go with AFC for their reputation.

Getting set up with a warranty for our new vacation home was quick and easy. We talked to Joe and he was able to give us a quote and get us set up right on the phone. The coverage and value were excellent.

Just like all ins, we pay you all our money and then nothing is covered! Very disappointed!!!! I purchased 3 year plan and have not used at all until now. I don't have anything else to say but not happy!

Joe was very helpful in helping us get the coverage we needed. He answered all of our questions and explained coat and coverage. I would highly recommend calling and talking to Joe if you are looking for a home warranty.

Great customer service. Answered all of my questions honestly. Gave me reassurance that our home would be protected. Would consider this a definite "5 Star Company". Very personable. Was extremely pleased with the fact that I would only have to deal with one person for all of my home warranty needs.

The management was compassionate and thoughtful. Also show the ability to work with his customers. Also gave a lot of thought to answering the questions of the customer. Keep him. I'm thankful daddy reads down to me and help alleviate my issues.

I got information and a phone call within minutes of my request and was very satisfied with the help and information I received. I don't really have any other experience to compare the value and pricing but it seemed very fair.

By being a loyal customer with AFC for more than 2 years I expected a discount when renewing my subscription. I have renewed my subscription with AFC however, as soon as I find a better price in the market I will change to another company.

Happy to speak with a knowledgeable guy. Bought a warranty plan. Thanks! The fact that the service department is not outsourced was a great option. No one has time to wait on a customer service line for hours to resolve issues or questions.

My Account Rep Maureen provides A+ customer service. She was thorough and new your product well. Before I called AFC I was on the phone with your competitor American Home Shield. Maureen’s customer service is what one me over. Thank you!

Customer Service was impeccable, glad I was able to do business with Mr. Everett **. I feel comfortable going back to California, knowing that my home and mother are protected in New York by America’s 1st Choice Home Warranty Service.

I have hired AFC Home Club Warranty to protect three of our homes now and are confident any issues will be thoroughly and promptly resolved by AFC Home Club as shown during a recent claim. We appreciate their courtesy and professional service, which is unmatched by competing services.

I talk to Kevin and his Manager for home warranty plan....very much satisfied with the price and clarification on details on plans and got opportunity to talk to real human rather than pressing n numbers...I am very much happy to refer my friends!! Keep going valued service!!

I got a problem still that hasn't been resolved. As soon as it is I’m sure my rating will change here. The line was cleared by sink but AC is still not fixed and no call to schedule a appointment. Getting the technician to come Is a task.

Very personable and answered all of my questions to my satisfaction! When comparing to other home warranties, AFC is much better home warranty. I especially liked the fact that I had a lot of choices! And the services available were awesome!

I wasted $500 on this policy. Out of the entire year I was with them, I only filed two claims but was not able to successfully receive service for either of them! My AC unit repair was denied for an absolutely ridiculous reason and then for the other claim, they assigned a plumber who never even bothered to show up. Horrible service. Just save the $500 a year in an account to pay for your own repairs! Much less of a headache.

Contact with Kevin in GA was easy, good follow up, straight forward on cost and coverage. Answered all questions related to claims and assessments of appliances and systems. I became a specialist on home warranty details. Next step will be how the service call is handled and in a timely manner. More to come.

You can pick your own licensed technician and cover more of your appliances. Customer service is located in the United States (Georgia) so you are not having to talk to somebody in India or the Philippines. They have several plans to choose from that are reasonably priced. They also offer discounts for longer-term contracts.

We’re very happy with AFC Home Club! We’ve had them for a few years and have been met with great customer service and has been there for us when dishwasher, AC and fridge has had issues. They’re very fair. I can definitely recommend them!

My sales rep was Maureen. She was great. Showed patience, very informative, did not talk fast and rush me through it all. One of my biggest pet peeves is poor customer service. Not with AFC. Customer service was a plus. I would highly recommend AFC to a friend and a stranger. Looking forward to working with you.

After being a customer of AHS for years. I was happy I decided to shop for a new warranty company. Right at the start AFCs promptness in answering and returning calls showed me they were better than AHS. The wait time and constant call transfers I experienced with AHS was ridiculous. AFC was prompt in answering the questions I had and thorough in explaining their policies and the coverage options. Not only were their prices cheaper but their coverage was better and they also give you the option to use your own repairman.

Luke was great, he answered every question I had with no hesitation. Very professional, looked to get me the best price and I like that he’s assigned to my account in case I have any questions or need any help. Thanks again.

Although there are one too many conditions and pitfalls in order to help out, stars aligned and we were not left dead in the water without help. Warranties are tricky, but in this specific situation we were grateful that AFC came through. Thank you for getting us a tech that got the work done in record time and for helping us in dire need.

Please see the characterization of the qualifiers listed below. The person that provided the service was pleasant to speak with. There are not specific comments other than what has been written that I would like to add, and what I would like, is a copy of the contact at this time.

This was low pressure and super easy. Adam was polite, efficient, and didn't make me feel like this was just a waste of time. I think this will give me a lot of peace of mind about my home appliances. Thanks!

Our washing machine started making noises and stopped spinning. AFC sent a HVAC company to diagnose. The HVAC people said it was my shifter assembly gears were stripped out. AFC claims they will not cover. Person on the phone said it was connected to the drum which is not covered. Shifter assembly is NOT listed under what is covered or not covered. Very disappointed. This is not the company the Luke sold us on.

It is comforting to have a warranty that is committed to resolution when homeowners are in need. The communication is always on point and the process for opening a claim is seamless. The team is always clear with next steps and I never feel like I do not know what to expect.

I paid for a year in full and it's been 12 days without any contract information being sent. I sent an e-mail 6 days ago asking for the contract and no response to that either. If this is how the support is, I'll be cancelling the contract and contesting my CC charge.

Purchasing our warranty was a very upfront, simple and easy process. We chose the plan that worked best for our needs (the Platinum Plan) and completed just a few steps to finalize the details of our plan. We haven't had to use it yet, but are comforted knowing that our major systems and appliances will be covered.

The tech team is really great. I truly appreciate them, and I look forward to when they come back to do the repairs. They even noticed a problem with my upright deep freezer. Getting that small repair done will save me from having a huge meltdown.

Found out that they do not cover total price if system needs to be repaired. A/C went out and it took them three week to get a tech to the house. After a couple of days of finger pointing who had the ball it finally went into review. Take this into account that this is week 4 with no A/C. Once they decided to replace they only covered 200 for a new A/C. This is not a warranty company. This is a scam and doesn't give you peace of mind if something breaks. You will pay for it out of pocket. Better to go with a different company and read the fine print. You get what you pay for.

Patrick answered all my questions, provided useful information and explained all my options. I am switching home warranty companies because my previous one hid fees, charged me for service not done and did not provide quality and cogent customer service. The cost was comparable and the fact that I will have one primary person who will assist me with my account was the main selling point.

The representative was very helpful! He added services I needed and substituted for ones I don’t. Plus the savings he gave me were wonderful! I picked this company due to the fact that I can choose my own technicians! The rest was just added bonuses!

I contacted AFC only because of customers’ reviews but Conner really went above and beyond to explain my options, company’s standing with other competitors. Most of all, he was patient in answering my questions. He is exceptionally professional and polite. Kudos to him!

I have dealt with home warranty companies for years. I've had some pretty terrible ones, I might add. This is the first company that gave me an account manager I can call directly. No more waiting on hold to be bounced around through call centers with reps that don't care. I just signed up with Preston! Great guy, friendly, and made the signup process easy. This company is rated the best for overall value, coverage, and service through Consumer Affairs, so I now know why!

All has been good. Service of getting a tech who was a great young man. His name is Zack. Follow through so far has been great. Great communication from the start with AFC. I appreciate how you have been truly interested in my situation.

I was disputing the cost of a repair and asked to speak with a manager. The manager’s name was Rachel and she was AMAZING!! She had to make several calls and follow up to get additional information and was prompt and responsive. Rachel was very understanding and helpful and worked to resolve my issue in a timely fashion.

Customer service was great. From the beginning to end, my agent displayed true professionalism. I'm very impressed with the way my agent took care of my needs. All of my questions were answered without hesitation, all of my needs were met. My agent was patient and cared enough to listen to everything I needed.

Dave was helpful and very knowledgeable. He made this experience easy and made me confident in my choice to enroll. Hope it works out well for us in the future as we go forward. This gives me confidence that if something goes wrong it will be addressed by competent service technicians in a timely manner.

Everett ** has been great to work with and was a key motivation to move my 3 homes from AHS to AFC. Hope service when needed is as good as my first impression of your company and that we can have a long relationship.

We have always had a warranty on our home and made the switch from another company 1.5 years ago to AFC. Follow up and communication is excellent. We recently sold our home and needed to switch the coverage to our new home. Randy did a great job in making this transition seamless.

We just signed up with AFC. So far they have been very impressive. Our sales rep was very knowledgeable, and quick to follow up as appropriate. Hopefully, we never have a claim, but when we do, I expect they will continue to impress me.

Everything went well with the claim for the washer. It wasn't washing and the water pump was bad on it. The guy replaced one part and it was something else too so it took him a couple extra days. But he's done good. AFC took care of their end fast and the guy took care of his and it was great. I was really impressed. I'm sure I'll re-sign up with AFC next year.

It was bit difficult to locate services on gas leak, especially emergency services like CO gas leak needs to be defined and displayed as information. It was difficult to locate what was covered & not. On call is also delayed for pick up on calls.

Very good assistance on understanding the plan. Assisted in every way possible. Things were crazy not making sense saying I have to pay all my warranty upfront and then it was explained at least half. Overall satisfied with plan. Decent service. Thanks.

Looking to find a warranty company for our Hvac, appliances, etc. AFC seemed to rate fairly high so I checked you out. Now we just wait and see how things go when we are in need; but I am hopeful. Thanks.

My overall engagement with this company went very well. The customer service was very good and the coverage was just what I needed to ease my concerns moving forward. I would definitely tell anyone looking to find great home warranty coverage to take a look at these folks and their quality of service.

I checked around and at that particular time a couple of the builders said that America's 1st Choice was number one. Actually they were number two at the time, but since then, they have fallen considerably. I hadn’t thought about checking the ratings until my cousin gave me feedback of her experience with them. I’ve heard some negative things and I'm really disappointed. She had a couple items that had went bad and she was explaining to me that they didn't replace and repair. From my understanding, they gave her a prorated account for an air conditioner unit due to the age of it. It also wasn't very much, in my opinion.

Kevin was very knowledgeable and provided excellent service. It was a very quick and easy process. I am very appreciative of the amount of clarity and confidence given with the questions and concerns I brought to the conversation. Very welcomed experience.

I really want to thank Alex for having so very professional as well as his knowledge. He was extremely helpful and took the time to explain everything. He was very much a part of this job. He was practically on call when I needed him. The city of Lakeland should be very pleased to have Alex.

Spoke to Conor who did awesome helping me set up good coverage. Great on the phone and looked up information I needed to make a well informed decision for my insurance. He made it easy and was patient through the process.

It was easy signing up with AFC and the program is fine. Their service was good.

Quick call back from submission of online quote, friendly representative...Ask additional question for my requirement and was able to save on the overall quote and reduce my monthly payments as well. Overall great service and very friendly and helpful customer service!!!

The service desk does not function well. Some are very rude or untrained. After so many troubles, one of the managers promised me to personally manage my 11 properties... All I heard from her was excuses and delays and broken promises. I hope the new manager will do a better job.

Found about AFC through Investopedia.

For the first 30 days, you don't have coverage. It's like a waiting period. Then there's another 30-day waiting period where you only get $150 towards any repairs. AFC would’ve covered the claim 100% had it happened two days later. But I got to use my own person which was great. The reps at AFC were all very nice and trying to be helpful. That was my first experience with them and they do their best to make their customers happy. I signed a contract for three years with them.

I had a good experience with the Rep. The only thing is I did not get the email copy of my contract as promised so that I can read it and see what all in covered. I was promised a hard copy by mail, which to date has not come, and an email version.

I had an issue at my rental home. Karen the service manager took care of it in a very timely manner. She is a delight to deal with. Very professional and helpful! Thank you Karen! I would recommend this company.

I had a plumbing damage so I had to get a plumber to come out. The plumber was through AFC, and the other work was done through my insurance. The plumber was able to assess the damage in one day but the work that needed to be done was not a plumbing issue because of the damage. But the experience was fine. I like the peace of mind of having a home warranty.

Luke was great!! He answered all our questions and gave us an unbeatable deal!! He even was able to start our warranty before 30 days wait time because we have another one that will be ending. And saved us money on options we don’t need.

I was informed of the great savings with different options! I appreciate the willingness to work with me trying to keep the cost down but still receive the coverage I need! Thank you for listening and providing me the opportunity to choose a different option if I change my mind!

I was offered 2 options for the repair or replacement of over the range microwave. We opted to replace and was told we were allowed $280 towards replacement. We purchased replacement, haul away old one and installation of new one. The total was over $300. I understood we were "Allowed" $280 towards a new one. No amt. was given saying it was only for the microwave and nothing more.. We had to dispose of the old one. There was a fee, we needed new one installed. This was an additional fee. Otherwise I would have purchased a more expensive model. I called this am regarding the reimbursement check we received for $228 not $280, I was told someone would call me back. It is after 3pm and I received a text message saying this case is "CLOSED"????

I bought AFC premium home service for my rental property, I used the oven repair service last week, the service (Drew L helped me) was fast within 24 hour, and the reimburse procedure was convenient and quick as well. I decided to purchase the same service for my own home today. Thank you Randy for your help. Thank you AFC, good job!

The customer rep was very curious and friendly and answers all my questions, I cannot say anything about claims since I just signed up. I cannot say anything about the value or coverage since I just signed up but the information sounds good that I have been provided.

The website was easy to navigate and understand. The coverage was self explanatory and the choices were very clear. There is good coverage with extras that can be added. Great price compared to other companies I researched. I was very pleased with this experience.

Your company, service, and agent was recommend to me by my cousin. On my first call I was so impressed with the agent on, the professionalism and knowledge of the agent, and the product that I purchased a 3 year plan on the spot.

I went through an excellent application process at America's 1st Choice. At the time, I was looking for washer and dryer coverage. I went with them and I once submitted a claim online. Their site is good and they have excellent customer service. They have good contractors too. Other people should definitely take this warranty.

It was the easy phone call to get all the information I needed in order to get coverage on my appliances. She answered all of my questions and help me select the best plan for me and also help me select the best deductible for my situation.

I am 90 days from the expiration of my AHS warranty, and my horrible experience with them had me looking elsewhere. After reading that AFC was ranked "Best Overall" by Consumer Affairs, I decided to check out what they had to offer. One phone call with AFC was all it took. The account manager assigned to call me was friendly, personable, and professional. Every question or scenario, including things I went through with AHS (e.g. "In x-example, how would AFC handle this problem?") was answered thoroughly and patiently. When I didn't know which plan or payment option to choose, it didn't turn into a money-making scheme or sales pitch; it became a case of what is best for me and what will give me the best value for the dollar amount I spend. Plus, I get to choose my own technicians, which AHS never allows, which is fantastic in a rural setting where local choices are limited (AHS chooses vendor according to zip code).

I was doing some research and looking at some reviews, and one of the things that attracted AFC to me was the option for a customer to use their own contractor. That was very rare. They were very helpful when I signed up. The contractor was very professional, did a great job and identified the problem very quickly. I was really impressed. I just upgraded my policy to Platinum and the cost is reasonable. I only used it just recently but I was happy with it and hopefully, I don’t have to use it again. But I feel comfort to have that possibility. I like the fact that it sounds like AFC has their customer service that takes the calls for their customers locally in the United States. Sometimes large companies have the customer service outside, and it’s hard to understand the person on the phone.

AFC account rep explained and offered a better plan. AFC's immediate response is very good. Their plan and coverage seem to be better than my current plan. The important thing that they confirmed is the response time of 24hours for the service call.

The first contractor that came out that repaired our HVAC system was one that I had dealt with before, so I was fine with them. They came out and they replaced the part. Then I put in the claim, but AFC wasn't gonna pay anything towards it except for the good faith payment to replace the system. Then two weeks later, the system started failing again, so I just went ahead and had the system replaced.

A few minutes after I submitted the $285 I received a call from you stating the two or three items that “are not covered”. This famous statement is the demise of your industry. There WAS a problem with our A/C unit and IT IS FIXED NOW. Where does the “NOT COVERED” come from? Very disappointed.

Kevin was very patient and answered all of my questions. He explained alternate services that were available and never sounded agitated at my questions. Very helpful in understanding the program and availability. Provided good value options as well as honest answers.

I am happy to have talked with Kevin who was respectful, informative and interested in helping us get the coverage we need. Excellent value! I am looking forward to finding out for ourselves that what he says is true. He answered my questions quickly and respectfully.

Shopping for a home warranty is kind of a racket. Not with AFC club, I received an in-house customer service call after asking for a quote online, from someone who spoke highly of his family owned company and patiently answered all my inquiries about the contract (Their company was the only company that had their sample contract online). He outlined the pitfalls of going with other companies and how his company addresses that. Kevin also worked to get the best price for me for a 3 year plan. I feel good knowing that I have a personalized agent handling my Home warranty account creating accountability and quick effective service. AFC club won’t charge you several deductibles for someone to come out and look at the same repair for up to 3 years unheard of! And, they let you use your own technicians. I did a lot of shopping but I’m confident that this is the one of the best coverages and services for the price. Highly recommend!

AFC's claims process sucks 'cause everything I've ever submitted a claim for never has gone through. I've had refrigerator troubles and none of it's ever been covered. They didn't pay for my plumbing that I had to have done. When I had my garage door stuck at some time, it was 5:30 at night and I had to be somewhere. I went by someone that told me there was someone right in our little area that would come. The person I called came right over but forgot about my insurance. Then I called AFC and I had to have approval first so I paid that 500 out of pocket. That didn't do me any good. I also don't understand why preventative maintenance like an AC check every year isn't covered. I'm just waiting for my air conditioner to go out, knock on wood.

My experience with Customer Service has a high positive note. They were trying to get as much information as they could to expedite a resolution of the issue, very specially because I have respiratory problems. I would like to see less waiting time for a tech to give a diagnostic, for I waited three days and had to call constantly the tech before I got an answer. My experience with AFC is a positive one, they care. I highly recommend this company.

Maureen was very knowledgeable, informative and patient in presenting the various options and costs to us. We were not pressured nor hounded in any way. Your club was far and away superior in the services offered and materials etc. which made our choice easy.

Very good communication! Product has great reviews. No pressure to commit when I said I was just researching! Answered all questions! Agent very knowledgeable and pleasant! Three year option a great deal! Very happy with the coverage! Best value and rating!

The home warranty I had wanted me to renew and I told them that I was putting my house up for sale. I would renew as long as I could transfer the policy to my new house. They said yes but apparently, it was a no. I could transfer it to the new owner of my house but I could not transfer it to my new house. I cancel the warranty then I got America's 1st Choice. I've been with them for a couple of years because there's somebody else.

The service tech was on time, professional and thorough. He was COVID compliant. He took the time to explain the problems and answered all my questions. Rachel went above and beyond to resolve the issue. Her help and prompt responses are greatly appreciated.

Other home warranty providers weren't as willing to work with other companies to get things done for me quickly enough 'cause I live in a rural area. So, I went with America's 1st Choice. I had a problem and told their rep that I needed something fixed and that I knew somebody who could fix it. The rep told me "Okay" and he took care of things. They have an easy claims process. The contractor was at my place the next evening and fixed things. Other people should invest in this home warranty.

I’m satisfied with the way my problem was handled and everyone I spoke to was pleasant and helpful but I was using my own repair man and that process seemed confusing to me. I did not need to use your service as the part I needed was under warranty and there was no charge.

I just ordered the Platinum Home Warranty for one year. After shopping around, I found that this company offered the best pricing and services for my needs. The salesperson was courteous and professional when explaining the warranty and the needs of their customers. The purchase was done very quickly over the phone and within minutes afterward I received my welcome packet. I would highly recommend this company to anyone. 5 stars all the way!!

I was looking on the internet to change my house warranty and went with AFC based on reviews that I have read. I applied online and it was very good to navigate. I had an icemaker claim and the tech who came out was very professional. He explained the problem and what happened. Also, he was wearing all the protections that were needed like a mask and gloves. Everything was perfect and working fine. AFC is working great for my needs.

My case manager Patrick was diligent and patient to have me as a customer. He communicated well and made the sign-up process really simple and easy. He was friendly and helpful! I would definitely recommend AFC to friends and family.

The manager Dave, was excellent with explanation of the program and offering me the best program for the money. I am very impressed with their service! I have had a horrible experience with another company, and am so relieved to find the service at AFC to be so excellent.

Dave was helpful, thorough, quick, and knowledgeable. I had done research in advance, so I knew what I wanted, but Dave guides me through the details and set my account up quickly. He also provided a discount, which was appreciated.

I bought a 4 year plan on the 4/16/2020 when we were purchasing our new home. It was very simple to purchase and they answer on the first or second call. I asked many questions before I purchased as I had spoken with other companies as well. This week our air conditioning has gone out and I have been displaced from my home now for seven days and continuing due to lack of help from AFC. It's a shame you don't be more upfront with people about what they are purchasing as you don't really pay for anything. You find reasons as to why it's not covered so really we wasted our money on this plan.

What a great experience with this company. We had a home warranty with another company for over 40 years and they outsourced billing and customer service overseas. It just became miserable to deal with them. Not so with AFC. Every contact we’ve had with them from service to paying for repairs has been great. Highly recommended!