AFC Home Warranty Reviews

Very pleasant phone call experience today with AFC, getting my first ever home warranty plan purchased with life pricing, what a surprise!! My account manager Kevin explained the plan details and shared some great tips with me. Looking forward to my first year home warranty service with AFC.

Spoke with Andy to discuss a new policy. Very knowledgeable and provided high quality customer service. Very professional in approach yet personable. Highly recommend if you are looking for high end home warranty insurance and a staff that really cares.

I am super pleased with AFC! I have had to use my warranty twice and each time I have had wonderful customer service and was fully reimbursed for all parts and labor minus my deductible. This last service was a stoppage causing water to back up into all bathrooms and toilets. Called a plumber who came out last minute and fixed it before I even called AFC. I know I’m supposed to call first, but I was concerned about stopping the water from backing up. Luckily, once I paid the plumber and submitted my paperwork, they told me I was fully covered for the repair minus my deductible. Received my reimbursement check and couldn’t be happier. People have warned me about home warranty companies, but so far AFC has made me a believer!

Ciara is the representative picking up my call, and she helped me with two claims, and replied my email very quickly. She also even reopened an old claim for me to help me with the issue. I highly recommended Ciara, although AFC Home Club covers very little.

Ciara was the claim rep for my AFC Home Claim. I was previously with another company that provided home warranty coverage. AFC by far exceeded my expectations. The claims process is simple and quick. Ciara kept in constant communication with me every step of the process & was always available offering any assistance I might have needed. Both my sales & service reps were well trained; extremely knowledgeable. Way to go AFC for being customer focused!

There is way too much back and forth. Too much for them to “check” on. The cost was very minimal, but you would have thought it was hundreds of dollars. It was less than one hundred. I had to talk to multiple people multiple times. I felt terrible about the process.

I called and received an immediate response. Told the rep the problem. The rep talked to the furnace tech. Repair completed. Scanned the bill and emailed it. Received confirmation for a quick resolution. It was approved. Received check for full repair in 4 working days. Extremely satisfied.

I have had several home warranty companies and AFC has amazing customer care. I work with Patrick on my policy and he was knowledgeable, understand and gave me several options for coverage. Reaching then about a problem was quick and efficient. I would highly recommend AFC.

Kevin was very knowledgeable and provided exceptional customer service. He called and left a voicemail and waited for me to call back instead of calling time after time like many companies would do. I am now ready to be a part of AFC thanks to Kevin!

Most of the representatives are amazing but once in a while you get someone who treats you like crap. It's also the same for the companies that AFC recommends. Usually they're great. professional, upbeat and ready to work. However once in a while AFC will bring in a company that doesn't have very good availability. Or, are just simply not professional. This is been up-and-down experience for me. The last representative that assisted me with amazing specifically, Heather.

I had a great experience with Taylor who helped me to set up the replacement of a malfunction Garbage disposal. We have also talked about the renewal of our next three years home warranty and will renew the warranty in the coming May, 2021.

Love the company and tech that was sent out to solve my problem. He did an awesome job; didn't just put a bandage on the problem. He diagnosed it and fix it. Would definitely recommend to family and or friends.

Adam ** walked me through the process to determine what I would need in coverage based on my information. He suggested a coverage plan that met my needs and gave me a few options on purchasing said plan. I purchased it outright for the year.

I have been dealing with AFC to get Someone over to Fix My Pool Pump for Three Weeks now. They Replaced it about a Year ago with a Junk Rebuilt Motor. It sounds like the Bearings are getting Bad. With the Money I spend on their Service I expect Quality Parts.

I submitted my first service request on April 7th for a plumbing clogging in my second bathroom. It did not get fixed until today April 16th. After the 3rd technician was assigned I am not sure why they had such a hard time finding me a dependable and competent plumber. And the worst thing about about it is I called twice to speak your supervisor. I was told my service was escalated and a supervisor will call me back within 24 hours. I am yet to hear from a supervisor.

The first technician didn’t show up, the second technician from Five Stars( Mike) showed up on time and fixed the problem with the oven; and later he said to fix the refrigerator water dispenser. I was very impressed with the customer service part of it and I know AFC can’t control the technician's work ethics.

Customer service with Karen was excellent. It took going through a few gatekeepers to speak with her. Getting a repairman to come install the new unit was nonexistent. Fortunately I am a contractor and installed it myself for a small labor charge that Karen approved.

Michael did a wonderful job fixing our garage door opener. It is working perfect now. He also made some recommendations to Us since we live in a salty area. Everything rusts around here. We will definitely recommend him to others.

Nick was a great salesperson, he explained everything and sent me information asap. I then contacted Dave, we negotiated to drop some coverage for a better price and set me up over the phone. I paid my part and he e-mailed the title company the remainder of the bill. Easy peasy. Thanks guys.

Thank you answering all my questions and helping us get the best policy for our needs! Connor and Everett were a delight to work with. We will be telling all our friends and family about this comp at and the service.

Ciara has been quick and Efficient and reliable in getting back to me while communicating with a service vendor for me. Was able to assure me she would call the vendor and then call me back to confirm ...and it all went well!

Fast service thank you! Everyone was very nice. The company that came out was very professional and took care of problem quickly. Would use them again if needed and cleaned up any mess from their work, have been other AFC for I think is about 5 years or so and have been professional. Also would definitely use their service again also.

The technician used for my plumbing service was initially delayed by one day, and slow in arrival on the next day as well as slow in servicing my actual bathroom sink issue. Didn't want to cut him off in conversation, but I was not expecting for him to stand in the bathroom and talk and carry on an entire conversation in lieu of him actually getting right to work.

After a 10 minute call with the rep, I felt confident in my decision to go with AFC Home Club. My house was already under a warranty with another company, and was not happy with their services; which is what led me to AFC.

Had to update my policy from my former home to my new location. Randy ** was very helpful and very informative. I would recommend AFC to anyone. I've been very satisfied with their service and customer service. Received fast response to my phone calls and fast call back calls from my voice mail. Just thankful for my son, whose convinced me to contact America's First Choice

My 1st experience with the garage door incident started off very negative. I have had very pleasant experiences with AFC in the past. So I decided to call back and speak to a supervisor. After speaking with Jason and explaining the situation he immediately took action and resolve all outstanding issues. 5 Stars for Jason and taking the time to understand customer's needs.

Signing up with AFC Home Club was easy. After filling out my contact information online, I immediately received a call from Mauren **. She was very helpful in answering all my questions. She also followed up with me by providing my quote. After I have decided, I called her back and all I did was to provide my payment. I’m hoping that this company will be a good fit for me. Thank you.

I’m very unhappy with this warranty company. I was totally mislead. Not only do I have to wait another 30 days I was harassed about having regular service calls on my units. That’s why I have a warranty on my units in my house!!

Problem was resolved. I spoke first with Quinton and then spoke with Jason. Both were very helpful and helped me with my problem. I really appreciated their concern about my problem. They were both very helpful and kind. I appreciate the kindness and concern about my problem. It was resolved and I was told to call back if the problem arises again.

The whole experience was very positive, AFC was able to get a plumber for us in a decent amount of time, especially considering that we have had major plumping issues here in Houston with the major freezing temperatures we had a month ago. The technician Eric from J & E Mechanical was super professional and did the work to our complete satisfaction. It was a real pleasure working with AFC and I will definitely recommend it to a friend.

Adam was very helpful. He didn’t make the purchase stressful. He gave me information that I ask for and nothing else. I had to hang up and call back and he understood. I will recommend this company. Thank you Adam.

All of the other providers we have reached out to were not nearly as welcoming or helpful. It felt more like a business transaction rather than providing us with the service that was best for our needs. While we have found lower prices, it’s the security of knowing we have really accommodating and friendly support that won us over. We trust that our best interest is in mind. Thanks, Andy!

1st salesman called me and he seemed genuine and trustworthy. He had to transfer me to the sales manager. The price was a little more than American Home Shield but he was not pushy one bit. Plus having American Customer service is a plus for sure! The customer service was great, felt like one of your childhood friends!

I’m very hopeful that my experience will be well with this company as a result of my interaction with Patrick. He was thorough and able to answer every question asked of him as well as why something wouldn’t be covered.

Very thorough and professional Service! They were able to answer all of my questions for me without any nonsense and the whole thing was done very efficiently in less than 10 minutes in fact! I would highly recommend this company to all who are looking for a home warranty company for their home.

My representative did a great job going over the plan and my options. He answered all my questions. I feel the options are so much better than my previous home warranty company. I’m looking forward to working with this company with my home repair needs.

I apologize for the previous "good" rating because I actually pushed the wrong number. Heather did an excellent job. She was extremely helpful and courteous and responded to my emails immediately. Your employee is an asset to your company. Now we just have to wait how quickly your technician will respond.

Very prompt and and courteous staff. Very dependable people. The service guy called me right away after I talked to the contact person. When I called for my fridge problem, they answered the phone right away unlike some other companies who keeps you on hold for long time before they attend you. The whole process took only one minute.

My sales agent and team were really helpful with explaining coverage and giving good price. Their service model is different and superior compared to other big named competitors. I would recommend this to anyone who wants long term service without annual price increases.

To Whom It May Concern: Pleasant and helpful conversations & accommodating appointments... Follow up contact invaluable... which keeps you updated on the status of your claim... Representatives appear genuinely concerned with a sincere desire to assist you... Thank you guys for being there for us & continued good health to each of you...

We just purchased The Gold Plan for our home. Kevin was attentive and informative towards us and our options. It's too soon to give an OVERALL review but my family feels AFC will have our back when we need them.

Good rates, nice people to talk with, easy to contact and be put thru to a representative. I joined last month and have not used the plan yet. Coverage covers everything that I wanted. I referred my daughter and she joined also.

First I would like to point out that everyone I have talked to over the phone and via emails was extremely polite and a pleasure to work with. However, the handling of the claim is absolutely pitiful. AFC seems to believe that it is reasonable to deny a claim because of the existence of rust or mildew. There seems to be a lack of understanding of what a root cause is. In my recent case my AC evaporator failed which is a covered component. But AFC has denied the claim because the AC technician mentioned that there was rust and mildew in the inspection report. The rust and mildew is a symptom of the evaporator failure along side with my AC unit no longer cooling effectively because of leaking refrigerant. The lack of understanding between a root cause and symptom is severely disappointing and will impact my decision to renew my membership as well as recommend AFC to anyone in the future.

This was the easiest phone call I’ve made regarding my house ever!!! Super friendly, informative and helpful through this process! The rate and coverage is the best deal on the market. Would rate more than 5 stars if I could!

Dave was awesome; no pressure sales call. I filled out a quote request online and he left me a message right away to get in touch. Looking forward to working with him! He discussed coverage and various options and I felt he was very honest in terms of what type of coverage would be best for my situation.

The customer service agent who helped me was efficient and very polite. He resolved the issue quickly and encouraged me to call back again with any concerns or questions. I am very happy with AFC as my home warranty company!

I worked with Randy. He provided great customer service. All around. He was very responsive and had great follow through every step of the way. He was honest and knowledgeable and helped me navigate the process to get the best value and quality coverage. I appreciate Randy's help through the process.

Patrick was very helpful. Explained things in a straightforward manner and was patient with all my questions. He made us feel secure working with him. He is a definite asset to AFC and we would work with him again.

Adam was great and made the switch easy. Our appliances conveyed with our old house and we were worried that we were not covered. Switched the property and was taken care of with our new refrigerator issue. Have been very happy with AFC. Important to read what is covered in you contract as not to expect everything to be covered. Much better than AHS.

I getting my plan online that was easy and quick. The plans are affordable. Customer service is great. They answered all my questions. I had a home warranty before. Their service preventative wasn’t good. I look forward to work with AFC Home Club. So I will be refer my friends and family. They often ask me for home warranty.

My enrollment with First choice home warranty went well, the representative was Clear and polite, was understanding as well. Very patient since I was in and out due to my work schedule changing daily, the rate seem Reasonable and didn’t feel that I was under any pressure.

Information well displayed and laid out. You made my purchase not only hassle free, but effortless too. You all came highly recommended and definitely lived up to the hype today. Thank you and keep doing what you are doing, it's going noticed!

This is my first claim with AFC. 1st company said part was on Backorder. 2nd Company said same thing. Although the part is available online. Rex Appliance does not answer their phone. I am not happy with the situation and still have no ETA on part. I am about to cancel my contract if no solution.

A/C unit went out overnight and contacted AFC who contacted a tech but after looking at unit it was still under warranty. Did not have to use home warranty but they were extremely helpful in find company’s number. Thank you for your help.

Fast service! People were nice on the phone and helped me get answers, helped us out and been with them for about 3 years now. No complaints! Fast service! Also the company they sent out was super nice and got the job done right away!

I have just moved to a new state and home and decided to get a home warranty for the first time. Patrick is articulate, knows his product w/o hesitations, informative and answered all my questions. One of the most sincere and intelligent sounding as well as knowledgeable individuals that I have spoken to regarding home warranties in the last three days! Was able to tell me all of the advantages of purchasing a warranty with your company. Hopefully, your company will also meet all of my expectations should I have the need to use your services. If your company follows through on the level of customer service and repair as described by Patrick, I will be a happy homeowner if I should ever have the unfortunate need to use your services.

We are completely satisfied with the way Patrick handle us, from the beginning to the end. He answered all questions and concerns, reassured us and made us excited to switch to AFC. We will be recommending AFC to friends and family.

Fast, efficient and reliable!!! Awesome for rentals as well as home coverage. Owned rentals for many years and AFC is the best warranty so far with the best value. They will resolve any complaints very efficiently and will following up consistently after each repair. Well worth your money.

I am very pleased with your great customer care representation. You made all the difference and as I compared different warranties I knew right away that this is the company I want to do business with. It is of importance how you are representing the company and your customer service representatives were outstanding. To know I can call state side instead of having to deal with overseas customer service was another plus .

Had issue with my under sink garbage disposal unit that just conked out, started to do all the to make it operate to no avail. Made a call to America’s First Choice, discuss the problem and was told to purchase the unit to replace my existing. Within less than a week I received an E check and I was good to go. Very professional and very caring to my needs. Extremely happy solving my first issue that occurred.

Having AFC as our home warranty choice has been an excellent experience. We like the opportunity to select our own vendors, we feel they have been fair with their decisions and all their representatives have been professional in handling our claims.

I had a great experience! Got what I needed from AFC. And Conner was so good at giving me all the info to help me decided to go with (AFC) them. The plan was totally in my budget! I'm going to recommend AFC to everyone if they ever want a home warranty.

From the time of contact to the resolution, it was faster than expected. The company was very easy to work with and was able to accommodate my wish rather than trying to repair a “dead horse”. They are extremely professional and helpful.

I just signed up with the service so I’ll see how it goes. The salesman on the phone was friendly, knowledgeable and helpful. The price was reasonable and in line with other warranty companies. I like that you can use your own serviceman.

My dishwasher was not working properly. I had a great experience from beginning to end with AFC. I called over the weekend and spoke to a human person who recorded my claim. Someone called me on Monday to gather details and offer the option to use my own company or receive a recommendation. A repair company was recommended and dispatched a couple days later. A part was required and approved by AFC the same day. Once the part was installed, AFC called the same day to confirm my claim was resolved. Excellent customer service and highly recommended for home warranty companies!

I recently signed up for AFC, and the sign up process was very simple and easy. Andy was great and answered all my questions.. Currently waiting for my welcome package, and looking forward to a great working relationship with this company.

We selected AFC Home Warranty after reviewing various sites for best warranty companies as well as BBB. Kevin **, the very patient and upbeat account manager who answered all our questions, is outstanding. Am very confident this is a very good choice for home coverage and peace of mind.

Andy, the salesperson, was fantastic. He thoroughly answered my questions and very patient. I did not feel any pressure. The price was very affordable and he reviewed all options. I had already researched companies and chose AFC as it was rated number one of top six companies that were rated.

Great, service and explanation of services as well as going above to make sure I had a service plan that suited my needs and supplied me with comfortable rates for my home. I will recommend this company to others if their services are just as good as their customer service.

I had some life-changing things going on where my policy canceled but your team was able to get it back on track with something even better. Thank you Shanna and Everett. I wouldn't recommend your company for the people and the prices that you have out. Beats any other company I have talked to.

I am so impressed with the level of customer service regarding a difficult HVAC issue. Manager, Karen was incredibly kind and listened to my entire concern. I felt immediately heard and understood. Karen went the extra mile to bring full resolution to the issue and exceeded my expectations!! I’ve had multiple home warranties before for my 9 rental properties. I have been most satisfied with this company! Their service and coverage is the very best in the industry!!

I love that I’m actually speaking to someone and that I have my own personal agent that I deal with. He was helpful. Gave me the best coverage and explained everything. The price was good as well and I was offered to pay one year, three years or monthly.

The representative provided detailed straightforward answers to all of my questions. After many years of going back and forth with American Home Shield it was time for something new. Or that matter I switched over to AFC due to the extraordinary telephonic presentation I received. I'll close with this... He definitely set the standards of superior customer service for others to emulate.

Had a plumbing issue at a rent house. Even though we were in the middle of a snowstorm AFC came through. The first tech they assigned to the job was swamped, they assigned another plumber that did a fantastic job. I have had home warranties before but never one that had such great follow up. Not exaggerating, AFC contacted me at least ten times throughout the process. They were great.

I am pleased with the set up and follow through with AFC Home Warranty. I was extremely pleased with the technician. However, I was a bit upset to find out that I did not save a dime on this repair due to my $75.00 service fee. My cost would have been the same without AFC. Granted it could have been a worse repair and more expensive. But I’ve had this now for nearly a year and my first and only time to use it and I still had to pay what the repair itself was. Perhaps you could entertain the possibility of “not so frequent flyers” discount - meaning if a customer has not been utilizing the service a discounted service rate or at the end of the three year contract reimburse service fees. I get that you're protecting your bottom line say if you have to replace an HVAC system, but let’s be fair for those who don’t cost you huge amounts.

Ciara is a gem! She helped us with our cooktop service that ended up being replaced. She was very courteous and helpful! Hope we get her on the next call if we have one. Once we finally got someone out to look at the problem the process went quickly and painlessly! Very happy with the cooktop service we received!

AFC customer reps were quick and fast with assisting me. My repairs took two different request but they were able to accommodate me with both. I’m glad I’m a AFC member. I will be sure to recommend AFC to family and friends.

I have been with AFC for almost 4 years now. They have been good with taking care of issues with appliances. When they were not able to find a technician, they let me get my own handyman and took care of the charges. I intend to stay with them :)

New Policy - conveniently requested online quote as it was fairly easy to compare pricing with other companies. Very reasonable priced, also offers longer period for warranty coverage. Customer service answered my questions; he understood my needs and found a plan that worked within my budget.

David was incredibly thorough and was quite knowledgeable about his product and even that of his competition. His personal touch to customer service is why I’m leaving my current home warranty company and making the switch to AFC. Changing companies was a bit scary but David walked me through every step.

My agent took the time to solve my problem and to sign me up with a new contract that met my needs. He was well mannered and handled my concern by consulting with top management with my issue. My agent was a pleasure to work with.

Jeffrey was fantastic!!! He was very very polite and He fixed our ice machine quite well. I would highly recommend him. And thus far the coverage is great. I would also recommend it. Great customer service as well. Highly recommended to my friends. Thank you for being professional.

We have had a great experience with this company. Every time we have had to put in a work order it was quickly and professionally handled. Our 3yr policy was up and we decided to renew it. Thank you Dave and Randy for always answering our Questions and making sure our claims were handled promptly.

Ok...everyone was very polite, empathetic and professional. Easy to reach...communication was great. Repairs took longer than I would have hoped. Seemed to be some difficulty finding a repair company. But once some, they were awesome. Still going with 5 stars because I think some of this was expected.

First time home buyer and decided to go with AFC based off of online ratings and their amazing customer service. Tori was personable, honest, helpful, and reassured me that if we ever need them they will be there! Excited to see what they can do for us.

They responded quickly, got us the help that we needed.. Could not ask for more. Nice to be able to rely on them to take care of our needs and have staff that is truest concerned about customer care and satisfaction.. Thank you.

The fix for my monogram side-by-side ($10,000 new) refrigerator was cheap and quick, but it took 30min of phone call for the contractor to get approved. The fridge was 13 year old and they only value it full at 12 years so I didn't get as much paid for as expected. The part was so small next to a new fridge, and the company wouldn't even disclose how much for a new fridge I would get if that was recommended, but it would not cover 20% according to the fine print. Overall, it saved me money if I use this service a few times, but it is not as easy as it's made out to be.

The request handled by multiple agents but few associates assigned wrong technicians to my case and in many cases it got delayed. But Jason who is the manager was very quick in resolving the problem along with dispatch manager. They both were very helpful in timely solution and fix.

I am currently having issues with my current homeowners warranty. After some researching, AFC was rated as best overall and so I called and sent a call back request. I did receive a call back and so far I’m liking this company. Looking forward to using this company!

Kevin walked me diligently through the different plans and options, and I was able to save hundreds of $$ per year. Glad that there were different options to add on, since I needed coverage for a well pump! Overall it was a good experience with AFC and Kevin, glad I checked online at first what provider had excellent service and ratings.

Patrick was professional and didn’t to try to jam a sale down my throat. Rather he patiently answered my questions. I’m sure I’ll have more questions but I feel confident that he will answer them with the same professional attitude. At least I hope so!!

I called into AFC yesterday looking to get a quote on two properties. Connor answered my call and was extremely helpful in answering all my questions. I never felt like he was pressuring me to buy their product. Just an overall awesome experience. In the end I was transferred to Connor’s supervisor Randy to get a multi home discount. Randy was just as helpful as Connor. Decided to leave American Home Shield for AFS. Night and day customer service experience!

I love the ease of filing a claim. The issue was resolved quickly and efficiently. Was very pleased when they told me that. Buzzell Plumbing was coming out because of their reputation. It's good to know they send out a company with such a good reputation. I used them when I was a property manager in the area and know the quality of their work.

We switched our policy from another home warranty company, even though their service appointments were less, because we wanted to have some control over who came for the service. We are glad we did. We had a most trusted company come and got what we needed.

Quintin was very helpful and I appreciate all the effort he placed into making sure all questions were answered. My one concern is regarding the call I placed on February 7, 2021 at 4:41PM. I did not receive the same level of support. Although the Representative updated my account in the system, I did not receive a text message/email confirming my conversation with him nor that a case has been open to support my efforts. Thank you.

My drier stop the heating element, but luckily I called AFC Home Club and they were quickly and serious. I have to call them only once, when I described the issue. They were on it. They sent a technician and he was able to fix the problem on the spot.

Takes 15 to 30 minutes to reach a representative. During that time the plumber is supposed to just sit on his hands to get authorization. After that it takes more than 24 hours to get the technician paid. It takes 3 weeks to get an e-check for reimbursement. There weren't even any techs available in the near future so I had to find my own. Not worth the hassle. This is why most of the plumbers I spoke with said they don't work with home warranty companies.

I was looking for a fresh start from another terrible home warranty service and had a great phone call with AFC. The account manager was patient and helpful with the many questions I had and walked me through the whole process from starting the AFC coverage to filing a claim. It was such a great experience.

In all my dealings with AFC, the reps are knowledgeable, kind and fast to a solution. There have been no surprises or strange hidden costs and the techs they send are local, well trained and reputable contractors that take care of business.

They understood my questions and explained everything to me, I talked to Dave **. I live in HOA subdivision. I will let my friends know. I needed a plumber right away and they said I can pick my own, long as they were licensed and insured.

Thanks for the resolution of the problem. Although it took 2 days to respond the service provided by Kae Plumbing was exceptional. I do hope in the longer run there is an easier way to view progress of the case instead of calling and checking.

Plumber got scheduled right away. Only negative was they didn't inform me that this plumber was out of network and I'd need to pay and then get reimbursed. However, they sent the link right away and called to remind me to submit my invoice. All contact with the AFC team has been great!!!

I went with a three year policy after talking with Luke & Everett because they were thorough in their policy explanations, professional, and explained your process of placing requests. I am pleased you do not have a call center & long waits on calls. I hope I am as happy with service if needed. I have high standards but am extremely busy so want great technical support without hassle. Thank you!

Connor was excellent, very professional, very courteous. He followed up with me after I inquired online about home warranty information. He gave me a little information on things that would benefit me as well. Very simple, detailed, flawless, and easy to understand. I will be recommending this company to my friends.

Last year when I used your service for the first time, I had to find a technician for the problem I had. That was not fair. Also I had to pay out of my pocket for service that was within the same family. I was NOT fully refunded for what I paid the technician. Therefore I would like to CANCEL my service please... as of today if possible.

I am happy with the timely responses to my enquiry. They also resolved my cases promptly. Although I am sad that the garage problem was not covered in the contract. Thank you for the specialists who followed up very quickly.

We bought our new home recently and have been contemplating obtaining a home warranty. We decided to go with the same company that our son purchased from. I called my son’s representative and obtained the same coverage. In addition, we also have our swimming pool covered.

Logan was great! He patiently answered all of my questions, and was very understanding when I informed him that I needed to speak with my wife before finalizing my purchase. He was even willing to discuss the benefits of AFC in comparison to competitors.

The scheduled response time was very good from AFC. Everyone that I spoke with was very friendly. However, clear expectations of scheduling timeframe and explanation with the problem resolution were a little lacking. I expect that this was likely due to the vendors communication, not necessarily AFC. Unfortunately, the vendor is an extension of AFC. Consider further vetting of vendor customer service prior to using them.

He did a great job in and out in less then a hour we had a lot of build up and he fixed the pipes. He was very friendly and respectful. He explained what was going on and went over the whole thing with us.

Very pleased with the "no pressure" sale. Dave ** was great to work with. Felt the coverage was what we needed and the price was fair. Really like that Dave informed us that our premiums would never go up. The 3 year option was a nice convenience as well.

The AFC Homeclub contracted plumber diagnosed the problem. They then left the toilet I pieces then later sent me a contract requesting a payment of 244 dollars to complete the work..I contacted AFC WHO ADVISED THEY had not been contacted by the contractor or sent the report details..I then had to upload the documents which frankly afc contractor should have done. I contacted the contractor Michael and son Services 757 5418100 who advised the problem was mine. I needed to pay the money or I needed to contact the 3rd party being AFC Homeclub. I have had no success with any AFC HOMECLub CONTRACTORS. I am yet to find out if AFC Homeclub pay or reimburse when I use my own contractor. So far I am completely unhappy with Afc Contracted service providers. I am at the verge of looking for another service contract provider because of the incompetence of afc contracted service providers.

HVAC system was not working. It was fixed within 4 hours after the first call to AFC. Furnace Ignitor was replaced by technician on the first visit itself. AFC approved the replacement of the ignitor swiftly and technician had the required parts and tools.

Adam was great in explaining everything to us and working with us! His professionalism and customer service was outstanding! We highly recommend using AFC! The value was great and the coverage will be very helpful in time of need! AFC has already exceeded its expectations!

Excellent customer service, answered all of my questions, and I would recommend to a friend or family member. I have what I need to protect the largest purchase I will ever make. My previous policy with another company was not comprehensive.

Each representative has been very courteous and helpful in getting my problem resolved. My representative stayed on the phone with me to make sure everything with my technician was resolved before he disconnected. All follow-up has been excellent and continues to be.

Worst customer service ever. Great lure speech but when you place a call. Crickets. Run from this company. They have an excuse for everything. Not once did they pay even half and thru expect you to wait on them. This company should be closed. Maybe the pandemic will cause them to close. I would give no stars but Surprisingly that is not an option.

I ended up calling Roto-Rooter after my service to fix the problem. Great, polite and professional young man who worked hard to fix my issue. However, the new hose he replaced started dripping and found out the washer guard was not replaced in the new hose. The valves started leaking and was not leaking prior to. My previous home warranty company was fast, arrived by next day and was experienced. I will give it up to tech for trying, but took them hours to resolve the issue.

I can't compliment Dave ** enough for his time spent and why the service at AFC makes them far better than any competitor. I checked BBB on many other companies as well as pricing and AFC along with Dave's courtesy and professionalism made my decision an easy and comfortable one. Highly recommend Dave and AFC as I compared many, thanks again!

Thank you Maureen for all of your help, and making sure we purchased the right plan for our home. We look forward to having the best company cover our home for the next three years. Again thank you for your help.

I was surprised that I called on Jan.2 but didn't get service until today. I also found out that I was having service 2 hrs before he got here. Luckily I was home today. The serviceman was kind and informative.

Brittany was very helpful. First time I have had to use this service and she was great! She took her time and explained everything and then waited with me on the phone to make sure I got her email with the appropriate links. First time to have to use you but it was a very positive experience and I am glad it was small.

The representative was very professional, seem to know what options I could get. He was excellent. Let me know exactly what would be covered. Made it easy for me to decide. Set up payment plan, answered all questions, let me know who was the rep that would help me if I needed them.

I paid my $75 per item and had a tech sent out.

Our contact was extremely helpful in walking us through the policy details as first time home owners. I definitely feel like we went with a low risk, flexible and perfect plan for us. They offer money back guarantees, proration if you’d like to cancel, and more.

Took me a while to find a way to contact the company, by which I mean that it took much more effort to actually find the contact number than it does for most other companies. I also have a hard time finding a way to log into my account from the website, which is annoying.

AFC has sent me its information via email so far. I bought a house and am glad to have the coverage available with prompt service. Many home insurance warranty companies try to get out of covering the homeowners problem. I’ve heard nothing but raves about AFC and hope not to need them in this house.

The tech was very punctual and professional. He seemed very knowledgeable about what was going on with my oven. He kept me informed about what was going on with the progress of my unit, since we had to wait on a part. Got the oven working in no time. Also, wore a mask the entire time while in my residence.

An outlet in my house blew the week before Christmas causing half the upstairs level to be without lights. I tried to fix the issue by checking the circuit breaker but couldn’t get the lights on. Despite increased workload and being right before the holiday McGraw Electric made it out to our house quickly, replaced the outlet and got our electricity working properly. On top of that he took the time to show me the issue so I could fix it on my own if it ever happened again. He was incredibly helpful and patient in answering my questions. I will definitely be calling him for my future electric needs. Thank you!!

Submitted request online. Contractor details given next day. Contractor exceptional, fixed the problem by anticipating the part. Within a few days. Courtesy call form AFC a few days later. Smooth, Efficient. Professional. I had the option of providing my own contractor but didn’t know a good plumber. The one AFC assigned me will be the one I use going forward.

It has been practically a month since my request and still nothing is fixed. Wait period of 48 hours is incredible and then wait another week or two to schedule and have some one come out.. As soon as I can I will cancel my membership.. It is a horrible company.

I have had two home warranties with the same company for five years. After a few unsatisfactory experiences with customer service and the company's technicians, I decided it was time to change. After researching warranty companies that allow you to choose your technician and reading positive reviews about the company's customer service, I decided to call AFC. I now know why they have received so many positive reviews: the customer service is outstanding. Connor, the sales representative with whom I spoke was friendly and professional. Both Connor and his manager, Everett, answered all of my questions candidly without the pushy sales pitches that I have experienced from previous companies. I really appreciated their forthrightness, as it helped me determine the best plan for my situation.

Appreciated how quickly and easily I could see what was covered under each plan. I am buying my first home and have been overwhelmed by the process...this was the easiest experience thus far! Thank you for the accessibility!

I just signed up for the platinum home warranty plan. The plan starts in 29 days so don’t have much to comment on yet. Maureen, the customer service representative was very professional. I was with American Home Shield but wanted to switch providers - there was a long wait time for service.

I have 4 properties under warranty with AFC Home Club. Had a claim for a $7000 heating system replacement denied due to the unit being too old. Defeats the purpose of having a home warranty if the age of the unit plays a role in payout. After various discussion with the customer service team and AFC Home Club legal department, a $500 payment was made. Buyer beware. Better to go with another agency that doesn't discriminate against the age of the unit but has a yearly claim limit instead.

My issues were not solved, I wasn’t put in contact with capable technicians. None of the techs did any work. I requested a callback and didn’t get one. I’m unhappy with the quality of the service. I want to talk to someone who can explain why the ticket was closed when no repairs were done.

I have not had any services rendered by AFC. They charged me a service fee because I got my yearly heating and cooling company checkup and they found a problem with my capacitor. After I sent AFC my receipts and information about the recommendation, AFC will charged me a service fee for my heating and cooling company checking my furnace out. Mind you, they never checked anything. They are going on my Heating and cooling company's recommendation and charging me a service fee for that. WOW this is unbelievable. I will report them to the Better Business Bureau. I cannot wait until my contract is up. Please do not recommend them. They are the worst. I thought CHOICE HOME WARRANTY was the worst, I would pay to go back to CHOICE. AFC is terrible!!! I wish I could give them a big fat zero.

The process was so easy and the benefits that are covered are better than expected. Plus the ability to get your own repair professional is top notch. Thank you AFC. I really enjoyed being able to pick my certain coverage that works and not the things I don’t need. You cover all the major things.

Great experience. Our Sales Representative Kevin ** has been great keeping us informed about plan options and service and making sure we were aware of the cost options for the best value. We look forward to being a long time customer. Thank you.

My agent was very helpful and informative. I feel like I am receiving great value for my money. I am looking to my coverage for my home. The onboarding experience was seamless and I'd recommend this company to any homeowner friend of mine. Thank you!

I called in for the first time as a new member to report an issue with my air conditioner. The representative I received was named Quinton and he was patient, professional, and answered all of my questions. He advised me of what to expect of the process as long as provided me email information at my request. So far my experience with this company has been absolutely fantastic from my initial sales experience with Maureen to my first claim report through Quinton. As a platinum plan member I must say that assuming my claim is approved and paid, at this point I couldn’t be happier with my choice to be an AFC club member.

Had a plumber out within a day of sending in my request. The plumber called and was able to get me in the same day and worked with my schedule. He was polite and got the issue handled quickly. I got a call from AFC within a few days to finish the work order. Everything went smoothly.

The representative was very efficient and friendly. The only part I didn't care for is the fact that I wasn't told about the requirement of having my HVAC system serviced before I could make a claim. I feel that should be disclosed before payment info is taken and sale finalized.

My experience with Dave and his service representation for AFC falls nothing short of superlative. All questions I had in mind were answered by Dave before I could even ask, excellent customer service. Looking forward to years of quality satisfaction with AFC... Thank you. Mathew **.

Great customer service and follow up. Connor was very knowledgeable and him and his manager got me a great deal. Huge weight lifted off of my shoulders. Now me and my family can rest easy knowing AFC has us covered.

I had a nice "rapport" with "Maureen". She answered all my questions & concerns. The "selling" point was she wasn't pushy. I called another company, and received calls from (4 or 5) different sales agents. I told "each" agent I'll call the company back; after I speak to a few more companies. But, I still kept receiving calls from other agents at the company. To me, I see that as "poor" communication within the company. After I received the 4th phone call from the company, I started to get "annoyed"!???

Patrick was just phenomenal in customer service. He was the only one I called among several that answered the phone right away and is based here in the US of A. I’m sold. The rates were about the same but switched based on service.

I want to thank you so much for the excellent customer service I experienced with your company. I want to acknowledge two of your agents, Heather and Keigan. They walked me through the process and made sure I was taken care of. Thanks again. Keep up the good work!

We needed our dryer repaired. After calling the home warranty, they sent a repair company out within a couple of days through the home warranty. The repairman was prompt and professional. The repair was fast and the dryer works great now. I will recommend this company to a friend or family member.

Thank you for a needed home protection. My representative reached out and helped me in a professional manner. Exceeded my expectations. Randy was kind and patient as well. I would recommend others to this company. Thank you for your support with picking out a plan individual for my needs.