AFC Home Warranty Reviews

I had a great experience! Got what I needed from AFC. And Conner was so good at giving me all the info to help me decided to go with (AFC) them. The plan was totally in my budget! I'm going to recommend AFC to everyone if they ever want a home warranty.

From the time of contact to the resolution, it was faster than expected. The company was very easy to work with and was able to accommodate my wish rather than trying to repair a “dead horse”. They are extremely professional and helpful.

I just signed up with the service so I’ll see how it goes. The salesman on the phone was friendly, knowledgeable and helpful. The price was reasonable and in line with other warranty companies. I like that you can use your own serviceman.

My dishwasher was not working properly. I had a great experience from beginning to end with AFC. I called over the weekend and spoke to a human person who recorded my claim. Someone called me on Monday to gather details and offer the option to use my own company or receive a recommendation. A repair company was recommended and dispatched a couple days later. A part was required and approved by AFC the same day. Once the part was installed, AFC called the same day to confirm my claim was resolved. Excellent customer service and highly recommended for home warranty companies!

I recently signed up for AFC, and the sign up process was very simple and easy. Andy was great and answered all my questions.. Currently waiting for my welcome package, and looking forward to a great working relationship with this company.

We selected AFC Home Warranty after reviewing various sites for best warranty companies as well as BBB. Kevin **, the very patient and upbeat account manager who answered all our questions, is outstanding. Am very confident this is a very good choice for home coverage and peace of mind.

Andy, the salesperson, was fantastic. He thoroughly answered my questions and very patient. I did not feel any pressure. The price was very affordable and he reviewed all options. I had already researched companies and chose AFC as it was rated number one of top six companies that were rated.

Great, service and explanation of services as well as going above to make sure I had a service plan that suited my needs and supplied me with comfortable rates for my home. I will recommend this company to others if their services are just as good as their customer service.

I had some life-changing things going on where my policy canceled but your team was able to get it back on track with something even better. Thank you Shanna and Everett. I wouldn't recommend your company for the people and the prices that you have out. Beats any other company I have talked to.

I am so impressed with the level of customer service regarding a difficult HVAC issue. Manager, Karen was incredibly kind and listened to my entire concern. I felt immediately heard and understood. Karen went the extra mile to bring full resolution to the issue and exceeded my expectations!! I’ve had multiple home warranties before for my 9 rental properties. I have been most satisfied with this company! Their service and coverage is the very best in the industry!!

I love that I’m actually speaking to someone and that I have my own personal agent that I deal with. He was helpful. Gave me the best coverage and explained everything. The price was good as well and I was offered to pay one year, three years or monthly.

The representative provided detailed straightforward answers to all of my questions. After many years of going back and forth with American Home Shield it was time for something new. Or that matter I switched over to AFC due to the extraordinary telephonic presentation I received. I'll close with this... He definitely set the standards of superior customer service for others to emulate.

Had a plumbing issue at a rent house. Even though we were in the middle of a snowstorm AFC came through. The first tech they assigned to the job was swamped, they assigned another plumber that did a fantastic job. I have had home warranties before but never one that had such great follow up. Not exaggerating, AFC contacted me at least ten times throughout the process. They were great.

I am pleased with the set up and follow through with AFC Home Warranty. I was extremely pleased with the technician. However, I was a bit upset to find out that I did not save a dime on this repair due to my $75.00 service fee. My cost would have been the same without AFC. Granted it could have been a worse repair and more expensive. But I’ve had this now for nearly a year and my first and only time to use it and I still had to pay what the repair itself was. Perhaps you could entertain the possibility of “not so frequent flyers” discount - meaning if a customer has not been utilizing the service a discounted service rate or at the end of the three year contract reimburse service fees. I get that you're protecting your bottom line say if you have to replace an HVAC system, but let’s be fair for those who don’t cost you huge amounts.

Ciara is a gem! She helped us with our cooktop service that ended up being replaced. She was very courteous and helpful! Hope we get her on the next call if we have one. Once we finally got someone out to look at the problem the process went quickly and painlessly! Very happy with the cooktop service we received!

AFC customer reps were quick and fast with assisting me. My repairs took two different request but they were able to accommodate me with both. I’m glad I’m a AFC member. I will be sure to recommend AFC to family and friends.

I have been with AFC for almost 4 years now. They have been good with taking care of issues with appliances. When they were not able to find a technician, they let me get my own handyman and took care of the charges. I intend to stay with them :)

New Policy - conveniently requested online quote as it was fairly easy to compare pricing with other companies. Very reasonable priced, also offers longer period for warranty coverage. Customer service answered my questions; he understood my needs and found a plan that worked within my budget.

David was incredibly thorough and was quite knowledgeable about his product and even that of his competition. His personal touch to customer service is why I’m leaving my current home warranty company and making the switch to AFC. Changing companies was a bit scary but David walked me through every step.

My agent took the time to solve my problem and to sign me up with a new contract that met my needs. He was well mannered and handled my concern by consulting with top management with my issue. My agent was a pleasure to work with.

Jeffrey was fantastic!!! He was very very polite and He fixed our ice machine quite well. I would highly recommend him. And thus far the coverage is great. I would also recommend it. Great customer service as well. Highly recommended to my friends. Thank you for being professional.

We have had a great experience with this company. Every time we have had to put in a work order it was quickly and professionally handled. Our 3yr policy was up and we decided to renew it. Thank you Dave and Randy for always answering our Questions and making sure our claims were handled promptly.

Ok...everyone was very polite, empathetic and professional. Easy to reach...communication was great. Repairs took longer than I would have hoped. Seemed to be some difficulty finding a repair company. But once some, they were awesome. Still going with 5 stars because I think some of this was expected.

First time home buyer and decided to go with AFC based off of online ratings and their amazing customer service. Tori was personable, honest, helpful, and reassured me that if we ever need them they will be there! Excited to see what they can do for us.

They responded quickly, got us the help that we needed.. Could not ask for more. Nice to be able to rely on them to take care of our needs and have staff that is truest concerned about customer care and satisfaction.. Thank you.

The fix for my monogram side-by-side ($10,000 new) refrigerator was cheap and quick, but it took 30min of phone call for the contractor to get approved. The fridge was 13 year old and they only value it full at 12 years so I didn't get as much paid for as expected. The part was so small next to a new fridge, and the company wouldn't even disclose how much for a new fridge I would get if that was recommended, but it would not cover 20% according to the fine print. Overall, it saved me money if I use this service a few times, but it is not as easy as it's made out to be.

The request handled by multiple agents but few associates assigned wrong technicians to my case and in many cases it got delayed. But Jason who is the manager was very quick in resolving the problem along with dispatch manager. They both were very helpful in timely solution and fix.

I am currently having issues with my current homeowners warranty. After some researching, AFC was rated as best overall and so I called and sent a call back request. I did receive a call back and so far I’m liking this company. Looking forward to using this company!

Kevin walked me diligently through the different plans and options, and I was able to save hundreds of $$ per year. Glad that there were different options to add on, since I needed coverage for a well pump! Overall it was a good experience with AFC and Kevin, glad I checked online at first what provider had excellent service and ratings.

Patrick was professional and didn’t to try to jam a sale down my throat. Rather he patiently answered my questions. I’m sure I’ll have more questions but I feel confident that he will answer them with the same professional attitude. At least I hope so!!

I called into AFC yesterday looking to get a quote on two properties. Connor answered my call and was extremely helpful in answering all my questions. I never felt like he was pressuring me to buy their product. Just an overall awesome experience. In the end I was transferred to Connor’s supervisor Randy to get a multi home discount. Randy was just as helpful as Connor. Decided to leave American Home Shield for AFS. Night and day customer service experience!

I love the ease of filing a claim. The issue was resolved quickly and efficiently. Was very pleased when they told me that. Buzzell Plumbing was coming out because of their reputation. It's good to know they send out a company with such a good reputation. I used them when I was a property manager in the area and know the quality of their work.

We switched our policy from another home warranty company, even though their service appointments were less, because we wanted to have some control over who came for the service. We are glad we did. We had a most trusted company come and got what we needed.

Quintin was very helpful and I appreciate all the effort he placed into making sure all questions were answered. My one concern is regarding the call I placed on February 7, 2021 at 4:41PM. I did not receive the same level of support. Although the Representative updated my account in the system, I did not receive a text message/email confirming my conversation with him nor that a case has been open to support my efforts. Thank you.

My drier stop the heating element, but luckily I called AFC Home Club and they were quickly and serious. I have to call them only once, when I described the issue. They were on it. They sent a technician and he was able to fix the problem on the spot.

Takes 15 to 30 minutes to reach a representative. During that time the plumber is supposed to just sit on his hands to get authorization. After that it takes more than 24 hours to get the technician paid. It takes 3 weeks to get an e-check for reimbursement. There weren't even any techs available in the near future so I had to find my own. Not worth the hassle. This is why most of the plumbers I spoke with said they don't work with home warranty companies.

I was looking for a fresh start from another terrible home warranty service and had a great phone call with AFC. The account manager was patient and helpful with the many questions I had and walked me through the whole process from starting the AFC coverage to filing a claim. It was such a great experience.

In all my dealings with AFC, the reps are knowledgeable, kind and fast to a solution. There have been no surprises or strange hidden costs and the techs they send are local, well trained and reputable contractors that take care of business.

They understood my questions and explained everything to me, I talked to Dave **. I live in HOA subdivision. I will let my friends know. I needed a plumber right away and they said I can pick my own, long as they were licensed and insured.

Thanks for the resolution of the problem. Although it took 2 days to respond the service provided by Kae Plumbing was exceptional. I do hope in the longer run there is an easier way to view progress of the case instead of calling and checking.

Plumber got scheduled right away. Only negative was they didn't inform me that this plumber was out of network and I'd need to pay and then get reimbursed. However, they sent the link right away and called to remind me to submit my invoice. All contact with the AFC team has been great!!!

I went with a three year policy after talking with Luke & Everett because they were thorough in their policy explanations, professional, and explained your process of placing requests. I am pleased you do not have a call center & long waits on calls. I hope I am as happy with service if needed. I have high standards but am extremely busy so want great technical support without hassle. Thank you!

Connor was excellent, very professional, very courteous. He followed up with me after I inquired online about home warranty information. He gave me a little information on things that would benefit me as well. Very simple, detailed, flawless, and easy to understand. I will be recommending this company to my friends.

Last year when I used your service for the first time, I had to find a technician for the problem I had. That was not fair. Also I had to pay out of my pocket for service that was within the same family. I was NOT fully refunded for what I paid the technician. Therefore I would like to CANCEL my service please... as of today if possible.

I am happy with the timely responses to my enquiry. They also resolved my cases promptly. Although I am sad that the garage problem was not covered in the contract. Thank you for the specialists who followed up very quickly.

We bought our new home recently and have been contemplating obtaining a home warranty. We decided to go with the same company that our son purchased from. I called my son’s representative and obtained the same coverage. In addition, we also have our swimming pool covered.

Logan was great! He patiently answered all of my questions, and was very understanding when I informed him that I needed to speak with my wife before finalizing my purchase. He was even willing to discuss the benefits of AFC in comparison to competitors.

The scheduled response time was very good from AFC. Everyone that I spoke with was very friendly. However, clear expectations of scheduling timeframe and explanation with the problem resolution were a little lacking. I expect that this was likely due to the vendors communication, not necessarily AFC. Unfortunately, the vendor is an extension of AFC. Consider further vetting of vendor customer service prior to using them.

He did a great job in and out in less then a hour we had a lot of build up and he fixed the pipes. He was very friendly and respectful. He explained what was going on and went over the whole thing with us.

Very pleased with the "no pressure" sale. Dave ** was great to work with. Felt the coverage was what we needed and the price was fair. Really like that Dave informed us that our premiums would never go up. The 3 year option was a nice convenience as well.

The AFC Homeclub contracted plumber diagnosed the problem. They then left the toilet I pieces then later sent me a contract requesting a payment of 244 dollars to complete the work..I contacted AFC WHO ADVISED THEY had not been contacted by the contractor or sent the report details..I then had to upload the documents which frankly afc contractor should have done. I contacted the contractor Michael and son Services 757 5418100 who advised the problem was mine. I needed to pay the money or I needed to contact the 3rd party being AFC Homeclub. I have had no success with any AFC HOMECLub CONTRACTORS. I am yet to find out if AFC Homeclub pay or reimburse when I use my own contractor. So far I am completely unhappy with Afc Contracted service providers. I am at the verge of looking for another service contract provider because of the incompetence of afc contracted service providers.

HVAC system was not working. It was fixed within 4 hours after the first call to AFC. Furnace Ignitor was replaced by technician on the first visit itself. AFC approved the replacement of the ignitor swiftly and technician had the required parts and tools.

Adam was great in explaining everything to us and working with us! His professionalism and customer service was outstanding! We highly recommend using AFC! The value was great and the coverage will be very helpful in time of need! AFC has already exceeded its expectations!

Excellent customer service, answered all of my questions, and I would recommend to a friend or family member. I have what I need to protect the largest purchase I will ever make. My previous policy with another company was not comprehensive.

Each representative has been very courteous and helpful in getting my problem resolved. My representative stayed on the phone with me to make sure everything with my technician was resolved before he disconnected. All follow-up has been excellent and continues to be.

Worst customer service ever. Great lure speech but when you place a call. Crickets. Run from this company. They have an excuse for everything. Not once did they pay even half and thru expect you to wait on them. This company should be closed. Maybe the pandemic will cause them to close. I would give no stars but Surprisingly that is not an option.

I ended up calling Roto-Rooter after my service to fix the problem. Great, polite and professional young man who worked hard to fix my issue. However, the new hose he replaced started dripping and found out the washer guard was not replaced in the new hose. The valves started leaking and was not leaking prior to. My previous home warranty company was fast, arrived by next day and was experienced. I will give it up to tech for trying, but took them hours to resolve the issue.

I can't compliment Dave ** enough for his time spent and why the service at AFC makes them far better than any competitor. I checked BBB on many other companies as well as pricing and AFC along with Dave's courtesy and professionalism made my decision an easy and comfortable one. Highly recommend Dave and AFC as I compared many, thanks again!

Thank you Maureen for all of your help, and making sure we purchased the right plan for our home. We look forward to having the best company cover our home for the next three years. Again thank you for your help.

I was surprised that I called on Jan.2 but didn't get service until today. I also found out that I was having service 2 hrs before he got here. Luckily I was home today. The serviceman was kind and informative.

Brittany was very helpful. First time I have had to use this service and she was great! She took her time and explained everything and then waited with me on the phone to make sure I got her email with the appropriate links. First time to have to use you but it was a very positive experience and I am glad it was small.

The representative was very professional, seem to know what options I could get. He was excellent. Let me know exactly what would be covered. Made it easy for me to decide. Set up payment plan, answered all questions, let me know who was the rep that would help me if I needed them.

I paid my $75 per item and had a tech sent out.

Our contact was extremely helpful in walking us through the policy details as first time home owners. I definitely feel like we went with a low risk, flexible and perfect plan for us. They offer money back guarantees, proration if you’d like to cancel, and more.

Took me a while to find a way to contact the company, by which I mean that it took much more effort to actually find the contact number than it does for most other companies. I also have a hard time finding a way to log into my account from the website, which is annoying.

AFC has sent me its information via email so far. I bought a house and am glad to have the coverage available with prompt service. Many home insurance warranty companies try to get out of covering the homeowners problem. I’ve heard nothing but raves about AFC and hope not to need them in this house.

The tech was very punctual and professional. He seemed very knowledgeable about what was going on with my oven. He kept me informed about what was going on with the progress of my unit, since we had to wait on a part. Got the oven working in no time. Also, wore a mask the entire time while in my residence.

An outlet in my house blew the week before Christmas causing half the upstairs level to be without lights. I tried to fix the issue by checking the circuit breaker but couldn’t get the lights on. Despite increased workload and being right before the holiday McGraw Electric made it out to our house quickly, replaced the outlet and got our electricity working properly. On top of that he took the time to show me the issue so I could fix it on my own if it ever happened again. He was incredibly helpful and patient in answering my questions. I will definitely be calling him for my future electric needs. Thank you!!

Submitted request online. Contractor details given next day. Contractor exceptional, fixed the problem by anticipating the part. Within a few days. Courtesy call form AFC a few days later. Smooth, Efficient. Professional. I had the option of providing my own contractor but didn’t know a good plumber. The one AFC assigned me will be the one I use going forward.

It has been practically a month since my request and still nothing is fixed. Wait period of 48 hours is incredible and then wait another week or two to schedule and have some one come out.. As soon as I can I will cancel my membership.. It is a horrible company.

I have had two home warranties with the same company for five years. After a few unsatisfactory experiences with customer service and the company's technicians, I decided it was time to change. After researching warranty companies that allow you to choose your technician and reading positive reviews about the company's customer service, I decided to call AFC. I now know why they have received so many positive reviews: the customer service is outstanding. Connor, the sales representative with whom I spoke was friendly and professional. Both Connor and his manager, Everett, answered all of my questions candidly without the pushy sales pitches that I have experienced from previous companies. I really appreciated their forthrightness, as it helped me determine the best plan for my situation.

Appreciated how quickly and easily I could see what was covered under each plan. I am buying my first home and have been overwhelmed by the process...this was the easiest experience thus far! Thank you for the accessibility!

I just signed up for the platinum home warranty plan. The plan starts in 29 days so don’t have much to comment on yet. Maureen, the customer service representative was very professional. I was with American Home Shield but wanted to switch providers - there was a long wait time for service.

I have 4 properties under warranty with AFC Home Club. Had a claim for a $7000 heating system replacement denied due to the unit being too old. Defeats the purpose of having a home warranty if the age of the unit plays a role in payout. After various discussion with the customer service team and AFC Home Club legal department, a $500 payment was made. Buyer beware. Better to go with another agency that doesn't discriminate against the age of the unit but has a yearly claim limit instead.

My issues were not solved, I wasn’t put in contact with capable technicians. None of the techs did any work. I requested a callback and didn’t get one. I’m unhappy with the quality of the service. I want to talk to someone who can explain why the ticket was closed when no repairs were done.

I have not had any services rendered by AFC. They charged me a service fee because I got my yearly heating and cooling company checkup and they found a problem with my capacitor. After I sent AFC my receipts and information about the recommendation, AFC will charged me a service fee for my heating and cooling company checking my furnace out. Mind you, they never checked anything. They are going on my Heating and cooling company's recommendation and charging me a service fee for that. WOW this is unbelievable. I will report them to the Better Business Bureau. I cannot wait until my contract is up. Please do not recommend them. They are the worst. I thought CHOICE HOME WARRANTY was the worst, I would pay to go back to CHOICE. AFC is terrible!!! I wish I could give them a big fat zero.

The process was so easy and the benefits that are covered are better than expected. Plus the ability to get your own repair professional is top notch. Thank you AFC. I really enjoyed being able to pick my certain coverage that works and not the things I don’t need. You cover all the major things.

Great experience. Our Sales Representative Kevin ** has been great keeping us informed about plan options and service and making sure we were aware of the cost options for the best value. We look forward to being a long time customer. Thank you.

My agent was very helpful and informative. I feel like I am receiving great value for my money. I am looking to my coverage for my home. The onboarding experience was seamless and I'd recommend this company to any homeowner friend of mine. Thank you!

I called in for the first time as a new member to report an issue with my air conditioner. The representative I received was named Quinton and he was patient, professional, and answered all of my questions. He advised me of what to expect of the process as long as provided me email information at my request. So far my experience with this company has been absolutely fantastic from my initial sales experience with Maureen to my first claim report through Quinton. As a platinum plan member I must say that assuming my claim is approved and paid, at this point I couldn’t be happier with my choice to be an AFC club member.

Had a plumber out within a day of sending in my request. The plumber called and was able to get me in the same day and worked with my schedule. He was polite and got the issue handled quickly. I got a call from AFC within a few days to finish the work order. Everything went smoothly.

The representative was very efficient and friendly. The only part I didn't care for is the fact that I wasn't told about the requirement of having my HVAC system serviced before I could make a claim. I feel that should be disclosed before payment info is taken and sale finalized.

My experience with Dave and his service representation for AFC falls nothing short of superlative. All questions I had in mind were answered by Dave before I could even ask, excellent customer service. Looking forward to years of quality satisfaction with AFC... Thank you. Mathew **.

Great customer service and follow up. Connor was very knowledgeable and him and his manager got me a great deal. Huge weight lifted off of my shoulders. Now me and my family can rest easy knowing AFC has us covered.

I had a nice "rapport" with "Maureen". She answered all my questions & concerns. The "selling" point was she wasn't pushy. I called another company, and received calls from (4 or 5) different sales agents. I told "each" agent I'll call the company back; after I speak to a few more companies. But, I still kept receiving calls from other agents at the company. To me, I see that as "poor" communication within the company. After I received the 4th phone call from the company, I started to get "annoyed"!???

Patrick was just phenomenal in customer service. He was the only one I called among several that answered the phone right away and is based here in the US of A. I’m sold. The rates were about the same but switched based on service.

I want to thank you so much for the excellent customer service I experienced with your company. I want to acknowledge two of your agents, Heather and Keigan. They walked me through the process and made sure I was taken care of. Thanks again. Keep up the good work!

We needed our dryer repaired. After calling the home warranty, they sent a repair company out within a couple of days through the home warranty. The repairman was prompt and professional. The repair was fast and the dryer works great now. I will recommend this company to a friend or family member.

Thank you for a needed home protection. My representative reached out and helped me in a professional manner. Exceeded my expectations. Randy was kind and patient as well. I would recommend others to this company. Thank you for your support with picking out a plan individual for my needs.

My service agent, Patrick, was super helpful about teaching me the differences between his company and others. He told me everything I wanted to know and made sure I fully understood how coverages work. What sold me is the apparent honesty. I would recommend this company to anyone for this kind of customer service.

People are hesitant on home warranty companies! I can assure you that you are in good hands with AFC. Our microwave went out and because it was an older microwave, AFC cut a check for a replacement which covered the amount for a brand new one. Thank you AFC!

Very pleasant experience as the entire process was handled in a very professional way. Contractor who actually performed did an amazing job explaining which component went bad. Replaced the damaged part. Both Insurance firm and the Contractor get 5-star rating.

I had a dishwasher break and AFC was very prompt in responding and assigning someone to my account. The person they assigned was a different story. Did a "virtual diagnosis" of my problem. Then rescheduled the appointment multiple times. After over 3 months of the run around with this guy I asked for a new person and in 2 weeks I had a working dishwasher. Then AFC even reimbursed me (in process) for the fee for the second technician.

Response time with the overall process from AFC could be a bit quicker. Also, every time we call in a service, we are constantly asked for a maintenance service invoice. We know it is only required once a year and we uploaded the documents to the link that was sent to us in July. However, when we called for a new service call,, the person asked us again for it. Then after the service request resolution, we the person once again asked us for it so we had to forward him the email to prove we already took care of that in July 2020.

The patient competence of Randy and rookie Richard persuaded me to agree to a 3 yr contract. Prior to contacting AFC I had phone contact/quotes from Select, Choice and Cinch. Randy was impressive in listening to my concerns and professionally comparing AFC to each of the above. As a prior VP Sales, I would welcome his talents to my team!!

This is the third service call that I have used with you as my home warranty May before and you did not approve any of my claims. This is a waste of my time. I had people come out and spend my money on the service call and you did not cover the claim and with a washer that you use every day and you don’t cover the drum is ridiculous. I wanted my a policy canceled and I do not want any more money taken out. Please make this a note in my account. I will not have any more money taken out. Horrible company. Horrible customer service.

Hello, I had Maureen discuss AFC with me, which she did an incredible job representing. She took her time to tell me what make AFC better than the competition. She took the the time to answer all my questions. Maureen was never pushy towards me trying to quickly sign me up. I had several questions which she help answer. We first spoke a few days before Thanksgiving. Maureen made sure to follow up with me the next day, and again after the Thanksgiving weekend. I was not planning on returning her as I had just received a great offer from AHS. But Maureen has got great follow up skills. I will be honest and say that she made me chose AFC over AHS. Maureen represented AFC very well. I then spoke to Maureen's manager who was also very good with customer service skills. My mission is now to have as many members of my friends and family to come move over to AFC.

Kevin did an incredible job helping us find the right plan and one at a great price. He was Very knowledgeable about all the company’s experience and not only the service plans but how each policy works. He made great recommendations and clearly answered every question I had. We have talked to several other companies and this policy and the customer service stood out from the rest.

Maureen was our first contact and she was very informative and thorough. We felt no pressure at all when making our decision. The pricing was the best we found and hopefully the service is as good. We have not used the service yet as there is a 30 day waiting period.

The 2-man crew was on time and completed the toilet replacement within an hour. The work area was generally left clean. There were a few small pieces of debris on the floor and the area around the toilet was damp but a crew member returned with a towel to dry the floor. I will probably use the plumbing company again.

Cassidy was TOTALLY PROFESSIONAL. POLITE AND ON THE BALL!!!! She deserves a raise!!! I have had experiences with multiple home warranty companies in my last 40 years of real estate buying and selling. SO FAR AFC IS THE BEST!!!! BY FAR. They speak English that you can understand, very polite and knowledgeable. CANT PRAISE THEM ENOUGH. DONT WASTE YOUR TIME AND MONEY GOING ANYWHERE ELSE.

The refrigerator’s control panel and fan were broken. AFC Home Club sent Appliance And More to fix it. They came out and ordered the parts and then they came back and installed the parts in a timely manner. I definitely recommend them and appreciate their prompt professional service.

The heating issue was resolved promptly. The Technician was friendly, courteous and knew what he was doing. He answered several questions thoroughly. He helped with a separate fireplace issue and a separate heating “ventilation” issue without hesitation. We would use this company again for other items.

This is not the first time I have dealt with this issue with them. Every time I have an issue I regret buying a home warranty.

I received excellent service from the very beginning and I love the fact they were forthcoming and honest. The young lady that helped me was very professional and polite and she transferred me over to another young lady that was equally polite and professional. Thanks.

Karen was very professional, kind and helpful. Even though AFC could not help me with my hot water heater because of warranty, she got me all the information I needed to get the work completed. I was very satisfied with my experience and would recommend AFC to other homeowners in my area.

We've been paying for warranty for years and the first time I requested for claim they can't do anything about it! Very long wait for claim response and customer service. Very very bad experience! I am canceling my membership.

Plumbing issues, I am absolutely unsatisfied with your process, your service and your people who take the calls and or expedite the service. I would like my money back. I had a man come here diagnose the issue and was not able to complete the job and left. I paid him $75 because that is my responsibility but yeah I got nothing for that $75. I will not give you any good press because you guys are not a good company. You do not follow up correctly. You do not run correctly. I am very dissatisfied.

It was quick and easy to sign up with America’s First Choice Home Club (AFC) for home warranty. They offered me three good payment options. The person that helped me was thorough with her explanations and answered all my questions.

The overall connection was a bit difficult in that I would talk and then he would get my response but overall I enjoyed talking with him and am just waiting for a reply to a question I sent him 2 days ago.

My first conversation with representative and he was easy to talk to, answered all my questions, and gave me the information that we needed in order to complete our closing. We think that we are going to do good business together.

Kevin answered all my questions, made myself and my wife feel comfortable and adding this planned to our home we also talked about our condo in New Jersey and also my dad’s condo in Florida. We were very pleased with the service we received and the cost.

Very good service. I was very pleased with the prices and the very clear information that was clearly explained. They were also very understanding of my situation in my home. This company is so reasonable in their prices and all they cover. I feel like I can trust them. Thanks.

I worked with Kevin. He able to simplify the plan and help me work through which was best for me. He was patient and thorough. The paperwork was received as promised. I did have to make note of specifics Kevin and I discussed that differed from the contract. I compared to multiple over warranty companies and found AFC to be the best value for the dollar.

Dave ** at AFC made the experience of signing up with AFC extremely easy. He was a pleasure to talk to. He explained everything extremely well and was very truthful about what the company covers and could do for me. He's one of the best sales people I've ever heard on the phone. I have no idea how their customer service works at this point because it's still too early but if they work half as well as the sales organization, this company is a real winner.

So pleasantly surprised with the personal assistance over the phone. Nick, The representative didn’t waste my time with repetitive information. He was able to direct me to a plan that fit my specific needs. Beyond that he continued to give me options for my best value and provided valuable information that a consumer cares about. I couldn’t be more happy with my decision!

Yeis I will be recommending you all to my friends. I love that y'all cover everything and is comparable with a lot of the other companies at very close to the other companies prices and the representative Maureen was very kind and helpful.

Prompt service and clear direction of coverage. I trust AFC's work. Received updates on service call. Technician was professional and knowledgeable. Customer service was calm, clear, knowledgeable and double checked plan I pay for and provided clarification of the policy that I pay for. Thank you.

I’m very frustrated by the lack of communication by AFC. I was told that I would be able to pick my own technician if their technician wasn’t able to come out for 3 weeks for my service. But repair's been denied.

Questions that was asked seem fair. Very knowledgeable about the services that would be provided if I choose that plan what would take place, and when services is provided what expected from me, as to keep appliances service once a year. How it would be replaced by if can't be fixed. Or equal value.

Although it turned out my request for service was for an issue that pre-dates my policy, the rep still called to double-check the info I entered for the service request and then let me know it wouldn’t be covered. The rep was incredibly kind and personable, which was greatly appreciated!

Our repairman was professional, and very helpful, he gave us great tips on how to keep our maintenance up on the washer and dryer and helped to get everything in great running order again. We had to have parts replaced, and they were here quickly.

Maureen is the person I spoke with. Very pleasant and knew what she was talking about, answered all of the questions I had at that time. Now I’m praying the company is all she said it is. I have been with AHS for 27 years and they have fallen to the bottom of the list in recent years.

Excellent technician. Tony has been to my house on two occasions. Both times he fixed the problem within minutes. I had my previous heating and air-conditioning people try to fix the problem and they couldn’t. Highly recommend Tony. AFC promptly got the technician to the house and followed up to make sure our problem was fixed.

Sorry, but you almost lost my sale due to your website. It would not open and show me the prices. I’m thinking you arranged it that way, but it needs to be fixed. Some people, like me, prefer to have all the facts upfront. Don’t mess with your customers! If the button says to submit, then allow me to submit!

Nick was very professional and knowledgeable in helping me with my decision in choosing a plan. Explained everything the plan covered and how AFC will replace unit/appliances with the same brand/type the customer has. And/or cash value. Worked with me on my monthly payments. Highly recommend AFC Home Club. Thank you Nick.

Patrick was exceptional when my wife and I inquired about a new home warranty plan. He was patient, thorough and very knowledgeable. She made the process painful and answered all our questions. We were very pleased in every way. Thank you!

Dave was very helpful. Listened to everything I said and answered all my questions. He was very quick to respond to all of my emails and was willing to work with me and offer me deals in order to get my business. Thanks.

I have been with AFC for a couple of years now and I recently renewed my contract for three years. I find them professional, kind, knowledgeable and fair. I appreciate the way they truly listen to me and follow up. It is nice that I always speak with the same people as I really like working with Everett and Karen. I suggest you give them a try.

Great communication and your representative was professional and polite. Broke down several ways to my benefit, where all was explained in detail. I was very satisfied. Just awaiting on how the billing is addressed, whether in paper form or online billing.

Nick was very helpful, explained the plans very well and reviewed all the important details to ensure the right plan was chosen for our household needs. Highly recommend him & this company. The coverage is perfect for the needs of our home and we are excited to have extra coverage for the unexpected.

A repair was required for my dryer and after submitting my case online AFC was quick to call. We had repairs done and were reimbursed within 2 weeks. The process was very simple, the staff friendly and informative, and we were able to choose our own repair company. Highly recommend doing business with AFC!

Heather was very friendly & polite while she helped me cancel my work order. She was very helpful with all my questions and explained how, for now, that a cancel would have to be done through them & not online. She also explained that they are working on updating their system to allow cancellations via their site.

While on the phone the person I was speaking with was already laying the groundwork to not pay the claim. I just received a call. They need a preventive maintenance plan for the past 12 months or they wouldn’t pay the claim...Since I’ve only lived here for 4 and they won’t take the home inspection I get the full bill. USELESS.

I recently called due to a plumbing backup with a toilet. My local plumber didn’t have any appointments available for weeks. I called AFC and they found a plumber in 24 hours. It took a 5 minute snake and the problem solved! Well worth the $75 deductible to have the problem solved quickly and they did all the footwork!

A very good experience, customer service was great. She explained what was and wasn’t covered, They Came out in a timely manner, the technician was awesome, He explained what he was doing & got the job done! 5 stars for me.. Thanks.

Kelvin did an outstanding job in explaining the process. Very professional! It is critical to have someone that is knowledgeable and patience to assist clients as they review plans and get quotes. This was such a great experience! AFC Home Club cannot go wrong with individuals like Kelvin representing the company!

Kevin was very friendly, knowledgeable and professional. Looking forward to be protected with AFC. Thank you Kevin. Will be sure to get AFC's name out to my friends. I found your company by google. They listed top best warranty companies and AFC was listed #1 the best overall.

Customer advisor was very helpful discussing the different plans. He helped us pick the best plan for us and our new home. Now we have a peace of mind knowing that if we have any issues with our appliances they will be covered without a huge extra expense.

I am changing over from Total Protect Home Warranty. So far my experience has been outstanding. Tori and her manager were very accommodating and understanding of my concerns and needs. Good customer service is hard to find and they make a great team for the front line for new customers

The only criticism I can find is that the plans should offer a bit more customization. For example; I'm paying for garage door coverage yet I have no garage, while at the same time paying extra to cover my tankless water heater. I appreciate that they didn't harass me after I looked into the service a couple of months ago. I received one follow up call and told the associate that I planned to go with their service once we settled on a new house. The fact that I didn't get a call every week to ask me about it tells me that they're confident in the product.

The agent, Everett, was very helpful and professional. He answered all my questions some of them more than once. He made sure I understood everything and gave me different plans to choose from. I have shopped around and found this fits my needs.

I was very pleased with the information I received from Dave. He was patient and informative with all my questions. I would definitely recommend AFC to my friends and family. The prices are competitive to other companies but you get more for your money.

The technician you all assigned was on vacation and I called to tell you all that and no one thought to get someone else scheduled. A week and a half later, I called you all to request a new tech and the tech you all assigned finally reached out to have the job sent again. You all told me I couldn’t have a new tech since he called. I waited 4 days of hearing nothing from tech, called you all AGAIN requesting a new tech, the rep gave me the same story of how long it would take to get someone new assigned but that goodness I was adamant because someone was able to come out the next day.

Because of the pandemic services takes longer than usual, had a licensed contractor complete my work order and uploaded my invoice with ease via email for reimbursement. I Called to ask questions about what to do after I uploaded the invoice and I was provided clear instructions and after that I was contacted again when my issue was resolved. Simple process with a little patience.

Shopping for a better home warranty I liked the reviews and satisfaction rating for this company and that they are less expensive for better coverage! Very professional and polite call with the rep Luke. Looking forward to doing business with this company.

Looking forward to doing business. Changed to AFC from another home warranty company. Call with Dave was very helpful. Answered all my questions and quoted their prices and monthly payment. Chose the three year contract as I can take it with me if I move.

I was searching to change from one company to another and I saw the advertisement of America's 1st Choice on the internet through Google. It wasn't a good idea to go with them because they don't tell you everything upfront. The guy sold this program as if it was a good program but the one I had before was better. He sold AFC such as if you had an issue, it wouldn't be a problem.

I received friendly service from the representative and the manager. I escalated my claim and had a follow-up call with the latter to clarify terms and benefits. The value of the warranty gets a lower score for a home with any age on its appliances.

Great experience! Wonderful follow up. Very professional & thorough with plans. Felt like AFC will be better fit & trust customer reviews. Understood there is a professional pool of technicians. Thank you for giving better payment option. Excited to join.

Luke was amazing getting us signed up answering all of our questions! This company is by far the best so far. We have been through three other companies which were horrible! He explained everything to us that we could possibly need to know about filing a claim.

A final peace of mind in that my home isn’t exposed to high replacement cost or high service technicians, that charge an arm and leg to fix an appliance, etc. With America’s 1st Choice, we can use one of their technicians or our own technician, bringing even better value to a Home Warranty company. Kevin, our AFC account manager was quick, professional and provided a best in class privately owned Home Warranty policy that the competitors wish they could provide. Thoroughly happy to have found a company we can trust, stands behind their product at a cost all can afford! Thank you AFC and Kevin! The ** Family, Aberdeen, NC.

I would recommend AFC to a friend. Maureen was excellent, knowledgeable, and friendly. The value was much better than our past home warranty company. They gave my husband a military discount and the coverage is more comprehensive. We feel confident we’ve made the right decision!

Had a dishwasher issue. Used our own appliance technician. Got preapproval but on day of repair he discovered a couple gaskets had to be replaced after removing the pump. Attempted to call for approval but some glitch just put us in an endless cycle in the menu then we would get disconnected. Had a slight issue after with them wanting to pay additional since we didn’t get approval, but after saying we couldn’t get someone on the phone and asking to speak with a manager, it was okay’d. We received an e check just a few days after the repair. Very happy with quick payment.

From this beginning, I feel that I am making the right choice as I will be switching from another home warranty to AFC. The rates they offer are better. I will be talking directly with one person rather than different people in trying to get a repair order. The conversation was very pleasant and informative. The truth will come out when I need to make a service request, as the saying goes, time will tell.

AFC took care of us when our air conditioner stopped working. They assigned a company to come out, they diagnosed and fixed our issue very quickly! AFC called that same day to make sure it was repaired and made sure they paid the service provider quickly. I am very happy with the services of AFC!

AFC's customer service is professional. The reps are good. My experience with them was very easy and pretty seamless.

I made an online request for a price quote and my request was handled very, very promptly. The representative was very knowledgeable of their contracts and helped me pick the best option for me. Thank you for a fabulous experience.

Maureen was very helpful and knowledgeable, she answered all my questions and helped me decide on a plan that was best for my needs. Very nice and pleasant to speak with. She didn't try to talk me into coverage I did not need. I felt very happy with my coverage after we got off the phone.

Great customer service! Everett was very patient with all of my questions. I haven’t had a service call yet but so far I am very happy with the customer service rendered. I like that we get an account manager assigned and I do not have to deal with random people each time. Thank you!

Kevin was very professional and informative and I love the service plan and agreement for the 3 yrs. And he was able to work with me on the downpayment. Looking forward to our business together. I left American Home Shields after 25 years of doing business with them. They started out great. Service has been not so good or customer service.

I was informed that I would receive a packet in the mail with all of the information. As of this date I still have not received it. Do you know when it will arrive? I am not one to read information on the internet. Thank You.

I called AFC and they had a good deal. Also, their service calls are better than what I had before at a previous company. Submitting a claim was good although I’m still working it out because I have to get ahold of another plumbing company to come do an estimate. AFC is going to allow me to outsource to a plumbing company for them to replace the pipes.

I had to request service for the same issue twice because communication broke down between AFC and the service company so the service company never called to schedule an appointment to assess the problem with my washer. So now I'll end up being without a working washer an additional week since I now have to wait the weekend for parts to be ordered. Definitely not satisfied with the service so far.

Great price - easy to use website - I compared several services and your company offered a better coverage of items in the house at a more affordable cost. I will definitely consider using your company for my next home sales.

I have had a good experience so far with AFC. I have got the home warranty because of the purchase of an older house. So I was more protected of unexpected problems. So I am hoping that the warranty will work out for me.

I chose AFC since they were located in Atlanta and so, I would have better service with them being local. But I find it annoying that there is no online support. I have to call and get a voice on the phone, which is fine during business hours. But if something happens during after-hours, that would be something different. We’ve only had one claim and it was for my toilet handle which broke. The technician was nice to begin with but he got on this whole political rant and I could have done without that.

I would have rated you all higher but the approval process was too long. The technician was on hold for a long time before someone came back to phone and said everything was approved. My tech is a busy person so waiting for extended period of time is not something he appreciates when there is other calls to service.

The man Luke was very knowledgeable and courteous. I felt very comfortable with the process. I am pleased with the coverage and am also pleased with the price for coverage. I would definitely recommend the company to my friends and family.

I am a new client and have not had any work done yet. Logan, a sales representative, called and texted me frequently and was able to explain why this company was a better choice for me than another company I was considering.

I've had claims for the garbage disposal and the microwave. The garbage disposal had to be replaced and the microwave was fixable. The contractors that came out for those were excellent. AFC's service has been great.

I spoke with Maureen. She was So reassuring, very knowledgeable. She knew the plan that I wanted and in rating her, she is A+, more than100%. More like 200%. I’m so happy to be able to get rid of American Home Shield??!!

Preston was not pushy or overbearing with the sale offer. He explained everything clearly and gave me good options. I would be willing to pass his name on to anyone I know that needs this service plan for their property.

I went with AFC for the price but filing a claim was a little more difficult than I would have liked. I had to get back in touch with the person who performed the repair to get another receipt but AFC didn't like that receipt. Then the person stopped responding back to me. There were three or four different representatives that reached out to me about the issue. I don't know if they were tracking who was responsible for my case or not, but it was definitely confusing. There could be better coordination of all of the communication that I was receiving concerning the claim especially.

I had to replace my garbage disposal. AFC was quick to creating a claim, completing their review and issuing a refund. It was a quick and stress free process. This is the second claim I have submitted and both pleasant experience.

After switching to a new company for 2 years of being unsatisfied I have chosen to return back to AFC. Nick and Randy went up and above to welcome me back! I appreciate the great customer service and look forward to speaking with English speaking Representatives...

I went with AFC mainly because I could use whoever I choose to use to perform services at my house. However, it was a little challenging to understand what was covered and not covered under the home warranty and the actual details of it. At that time, I had just purchased my house and we had a water stoppage. I didn't have all the coverage information at that point 'cause we just moved in and payment hadn't been received by AFC. I had to work with the customer representative to get a copy of the coverage details then understand it at that point and what the process was to even submit a claim. But they're pretty professional, very understanding, patient and willing to kinda walk through the details as much as needed. I didn't ever feel rushed or bothered for asking the questions that I had.

Thank you Nick for being so helpful on this call. You provided excellent customer service. We especially appreciate you honoring our previous pricing and we look forward to speaking with you in the future. Thanks again and have a great day!

As per our negotiation I need to back or reimbursement $ 350 but they are taking long time. Just they collection information when I call otherwise not trying to go action almost trying delay or deny. Why they are doing that way. I have question to management.

I never worked with any home warranty company like this. They're asking me to find a vendor and fix it. Then they said they needed pictures and that they didn't cover things. In the past, I had three plumbing issues and they refused to do it. They said they were going to charge me more than one service call fee for the same plumbing issue. It was two different bathrooms and it was terrible. The AC was leaking, and they told me I have to get inspection done on my expense. I spent $450 to do inspections.

Taking out a policy from AFC Home Club was a very positive experience. An actual person answered the phone, unlike other companies I called. I never was disconnected, nor I was transferred to four other people. The representative explained the policy options very clearly and was able to customize the policy to our needs. I hope moving forward with AFC will be just as positive

The price for service calls was attractive and the fellow that I spoke to was legitimate. Everything he told me so far has been true, which doesn't always happen with home warranty companies. I've only had one claim. I needed a plumber. But I didn't hear back from them after 24 hours so I called AFC and asked them where my plumber was. They said they were having a hard time locating one and if I wanted to, I could just call a local plumber and they would pay for it, which I did. The guy came over that afternoon and I had to pay him in advance because he didn't want to work with the insurance company. But within two days, I was reimbursed. I have had other home warranty companies and they have either let me down or changed the policy when I have gone to renew it. But so far, AFC has been the most legitimate company I've dealt with.

They're okay. But they keep texting and calling me, and asking me if everything was done. I tell them yes but I still keep getting calls about it again over and over. It seems like I give them one answer, and they just keep calling. But the reps have all been good. I like my coverage.

Reasonable price and coverage. The time spent on the phone discussing the purchase was reasonable. There was no rush to make a decision or pressure to purchase higher priced or unneeded policy.

Logan was good. Saved us 100.00 plus over next 3 years. Do not like your deprecation clause. You are one of 3 out of 12 companies that have that clause. It always cost us money. All you are going to get for comments.

Easy and Fast. Dave had all of our information saved from a month ago. During this process I spoke with Adam as well, he was informative too and was able to get me over to Dave for multi properties. Good service.

We were new to Atlanta coming from Brooklyn, New York. Before we decided to go with AFC, we researched it and the reviews were good. We've been here for almost six years now and we had issues with a refrigerator that we purchased. But we didn't like that it took so long to get it repaired because about $350 worth of our food went bad. The technician that came here told us one thing and then he didn't write up whatever it was to be submitted. Now, we have an issue with the microwave, and it's been almost five days. We have not heard anything back from AFC to get someone here to repair or replace it. We are having to steam food on the stove and that's taken up a lot of gas money.

Quinton was able to answer all of my questions and when he did not know an answer he was able to refer to the appropriate source for correct answer. He was able to submit my service request and I would recommend him to anybody to work with period. He is a great customer service rep.

I actually shut communication from another company down because of the harassment but this one was on point, local to the states, everything done in house and I didn't feel pressured to buy. They gave me the facts and let me make my own choice.

Company properly resolved issue. I appreciate their attention to the matter.

I was in the process of purchasing a home. I found AFC on a website that had them listed at the top 10. I like the flexibility of being able to either use one of their technicians or find my own. Their plans were inclusive, where other companies would be missing some. Their plan was probably one of the cheaper ones and it covered the most. Originally, I was purchasing a different property and the contract fell through on it. When I had to get a new invoice and new information written up, the representative, before even getting to a service plan, got all my stuff updated and got everything over to my mortgage company. Very easy to talk to.

AFC was pretty quick with the claim getting back to me and getting someone out. It's usually not a long period for someone to come out and survey the problem. Then they get back to me with the solution and if they are going to approve it. Very efficient. And the contractor was very professional.

Just signed up both of our properties with AFC, I spoke with Luke and he did a great job! Much more affordable and way better coverage than our current company. Super nice and not pushy at all. We will see how this goes but it already seems far better than what we've been dealing with. Excited to have great protection for our properties!

Coverage and plans are easily available. The process of getting started is easy with a single representative from start to finish. The additional member benefits like free credit score access is an additional pro. Luke was very professional and courteous in answering all my inquiries and concerns.