AFC Home Warranty Reviews

My claim was dealt with in a timely manner and the man who took my call did a great job. He was clear and did exactly what he said. The tech to fix the fridge was scheduled quickly. And although I did not end up needing the tech to come and fix the fridge, it turned out to be outlet, everything was handled in a timely manner.

The claims process was pretty straightforward. I went to their website and filed the claim there. AFC kept me in the loop of things, where it was kind of progressing. But when I had a claim for the water heater, they told me that they could only give me a prorated cost of the water heater. so they didn't replace it. I ended up paying for it to get replaced and then they gave me 200 bucks for it. Meanwhile, the entirety of getting it replaced was close to 1,100 bucks.

AFC Home Club was really great to work with on my heater repair. They chose a good technician who contacted me immediately with availability. It took him a few trips out to figure out the issue but once he did, it was repaired quickly! The home club worked with him to get him paid and was really quick in approving the repair request.

There was a power outage and it lasted for a day and a half. After the power came back on, our ice maker wouldn't work. I called America's 1st Choice and, at first, I was turned down. They said that they don't cover anything that has to do with a power outage. I told them that I was going to be canceling and they decided that they would go ahead and cover it. They sent a guy out and he diagnosed it. I paid the $100 to him. He took the make and model of the ice maker, came back a week later and put the ice maker in. It worked for a day then it quit working. I had to pay another $75 to him when he came to put the ice maker in too.

AFC is good with how quickly they respond to claims I put in. The tech that came out was friendly. He seemed to know what he was doing and he did a good job. My only complaint is that when the job's done, AFC calls and asks me, “Is the job done?” Or they expect me to call and say the job’s done. When the contractor could talk to AFC and say, “It's done.”

I like this service but I seem to do better when I find my own technicians!! I was not happy with the reviews on the one they recommended for the dishwasher. So I found my own. AFC did follow up on my complaint about connecting me with a low reviewed tech and did investigate and relay the results of that investigation. That being said, double check whom they recommend and/or always get your own tech. With my own heating tech., I had no problem getting reimbursed for the work. Of course like anything, you have to stay on top of things, make sure you follow the process correctly before having the tech do any work. But AFC goes out of their way to constantly remind you of the process.

Submitting a claim has always been very easy. I just submit one online and somebody from AFC will email or call. The few times that we've had contractors, they've been good. They call ahead of time and they follow safety precautions. They update the system with the diagnosis and provide repair estimates in a timely manner.

The fan motor went out on my HVAC in the middle of winter, temps in the 20's. Most home warranties don't give you the option to use your own service provider and you could have to wait up to 48 hours for repairs. AFC gives you the option to use your own. I didn't want to be without heat for 2 days so I used the company that does the maintenance on the unit. They did the diagnostic that day AFC approved the repair and I had heat back in a matter of hours. I submitted all docs needed and was reimbursed for the repair. Thank you AFC!

It wasn't clear that I wouldn't have any coverage for the first two months. So that was a major disappointment. Because an issue happened in the first two months and I didn't know that. Nobody tells you about that when you're signing up. But submitting the claim via the online form works pretty well. I've done two claims and both times, I had to contact vendors outside of the network because it was too long to wait. It was gonna take a couple of weeks to a month to get anybody out there to fix my furnace and it was starting cold season. AFC should have contractors that are more readily available. But it was nice that I could go outside of the network and hire somebody then.

Our 10 years old water heater got corroded and it cracked open. The guy that came did good work. America's 1st Choice did not pay for a replacement because they said the damage was done over time, but they were willing to give me a sum of money to put towards a new purchase, and that was what I did. I just felt that it wasn’t adequately covered and that they did not give me enough money to cover the water heater, but I understand their position. We’ve had several home warranty companies that either went under, charged us unfairly for the annual service, or tried to steal our money, so we liked AFC because they’ve been around and they seemed to be fairly honest.

AFC immediately saw that a second technician was dispatched quickly after the first technician canceled. Top Notch Commercial Maintenance Svc (2nd technician) responded as scheduled. The technician, Gabe, was professional and completed his service. We’re very pleased that our heat is working.

I had a claim with AFC and it went well. They fixed the claim. I put another claim in, and the guy said, "Well, let's do this." I was okay with that. Then AFC came back and told me they were only gonna pay for the water heater. I told them that it didn't sound right because if they were only paying for the water heater, it did not cover the rest of the installation over here. They said, "Well, yeah, you only have $500 toward plumbing." But they didn't tell me that. I asked them, "I only have $500 for three years?" They said, "Yes." The first couple of times, I had issues with the people they sent to me. Then it was, "Well, you can pay for it." So I told them, "What's the point of me having you as a home warranty if I gotta pay for it myself?" I wanted to speak to a manager but they never resolved it.

I called and they sent a service representative. I paid the $75 and come to find out after I paid, I only wound up getting like $30 out of it. I had to pay for the whole water heater because they went by the age of the appliance. I didn't know that that type of home warranty existed and I found out the hard way. So, I am shopping for a new home warranty.

It’s been a little bit harder with having my renter. I set it up and the paperwork for AFC to be able to call her or reach out to her and it hasn’t gone as smoothly as I’d like. They could do more follow up. It would be nice to know that they followed up with her and that they're doing things instead of me hearing it from her. Also, the last time I called was for a plumbing issue and they said they don't cover it. If they had told me that, I wouldn’t have had the contractor come out. That's a waste of my time and my renter’s time.

The company have professional staff that handles your concerns immediately after you contact them. They also responded back promptly about any issues and resolved the problem. Additional was needed to process my claim and the AFC employee continuous called the technician to get the required information about my services. She finally contacted him and she informed me that I was getting the extra money I paid to get my furnace serviced. A check for that amount was forwarded to me. I would recommend AFC to my friends and others.

The first time I have used America's 1st Choice Home Club was for my water heater. And that was a pleasant experience. My second time was the garbage disposal. And that was a pleasant experience, too. Most of the time, I call it in. If it's something simple, like the garbage disposal went out, and it was just the garbage disposal, I just go online and file a claim. But with the dryer, it was different because it showed a code. I thought it was the lint screen. Something simple like that, then I wouldn’t have filed the claim. But I had to talk to a representative. And they told me that it had something. I forgot what he said it had something to do with, but it was something repairable. So, I just got it fixed. So far, I've had good contractors. As a matter of fact, I even upgraded my plan. When I spoke to the rep, she noticed that I didn’t have something that replaced the faucet or the something with the plumbing. So, I upgraded to that.

The claims process is straightforward. It's not the simplest, because I have to answer quite a few questions, especially if there's an appliance that they may have to replace, etc. I have to go find the serial number, etc. They won't release anything without serial number. This probably is standard. But this is the first time that I've had a home warranty and compared to some of the others, they try to help me pay at least partially for the repairs that I may need done.

I usually submit claims to America's 1st Choice Home Club online. And a representative follows up with me. However, the contractors are hit-and-miss. I've had one plumber come out and they were very good. I had somebody come out and check my heater, and they didn't fix the problem. They just had me change out the air filter and see if that works. It didn't do much. They said, “It's an old furnace. There's not much we can do.” They just said to change the air filter every three months or check the air filter every three months to see if it needs to be changed. But I called back and said it was still making a noise. And they said, “It’s an old furnace.” Other than that, the price is great. It's nice being able to choose your own contractor and be able to use them for the warranty. And I've always gotten fast responses, so it has been good so far.

When I was signing up with AFC Home Club, the gentleman that I signed up with was really positive and out of the other ones out there at the time, they were the better one. But the first experience I had with them was horrible and I was borderline going to cancel. I had issues with the ladies at customer service that I talked to and it took several weeks for me to finally get somebody out there to handle the problem. Then, I felt I was misled about the coverage. I even read it yesterday again and it's not detailed enough. So, people find out after they have a problem that certain parts are not covered. It'll say certain things that are covered and certain things that are not, but it's missing a whole lot.

I have two homes that are insured by America's 1st Choice and in the last four months, we have had a couple of issues and their responses were not very positive. They sounded pretty good, so I went with them. But when it comes time to get services, they're not that responsive. I have an AC that did not work properly, so I called and submitted a claim. They told me that they didn't have anyone available in the service area but when they sold me the warranty, they didn't say that. They said that they got all kinds of providers out there and there would be no problem at all. But now they told me that I needed to go on my own to find a provider.

AFC's communication is okay. But I have other types of issues with them. Like I might have something that needs to get done right away, and then they want me to do the heavy lifting. Then they'll reimburse me later, or they have to check out what exactly is going on or what's wrong first before they can determine if they're going to service it or not. But when I'm dealing with my tenants, it doesn't work for me. That's an emergency. I need to get this done right away. AFC says a contractor will come out in 24 to 48 hours. But for me, 48 hours is way too long to wait on somebody to go who can even tell me what the problem is and then determine whether or not they can service my request. So that’s a problem for me.

The furnace was making strange noises, and I was able to make the appointment within the week and get it taken care of on the first call. America's 1st Choice sent out a local company to take care of it and it was a nice company. It went good. If I needed the same type of service again, I would probably request the same vendor they sent before. America's 1st Choice is a good choice.

I called and advise that my dryer was making a loud noise. The agent asked if it was still drying. I said I believe so but turned the dryer off since the dryer sounded like it was going to blow up. The agent then tells me that since it is drying, there is nothing they can do. I advised that I have 3 kids and didn't feel safe running the dryer when it sounded like that. I let him know I would cancel my policy and wanted to speak to a manager. I got put on hold and then was advised that someone would come to check the dryer.

I used AFC one time and I elected not to renew my plan because of the poor customer service that I received and the hassle that was given to me about cost. When I signed up with them, the sales rep that I spoke with did an excellent job. But But he should have been more detail-oriented when explaining that there are limitations to these warranties because otherwise, I wouldn't have spent $3,000 on a warranty that I didn't even use.

When the plumbing was clogged up, the plumber who came out seemed to know what he was doing, but we had I no idea what he was talking about. Other than that, we're not having issues so far. Originally, I filed this claim with AFC through the app, then I had to call them because no one ever showed up. They ended up using the same person that was supposed to be on the app and all in all, we got the best value out of AFC.

Alexandra was so professional and helpful that she is the only reason why I will extend my contract with A1C…In almost two years no one from A1C has explained in details about my contract… thank you very much Alexandra.

I've had three claims with America's 1st Choice Home Club and they've all been rectified the way I expected. One of them was for the washing machine with the transmission that went out. Then, a part was going bad four times with one of my refrigerators. The third one was for my furnace where it had two separate issues. I've had my own person come out for these repairs, except for one time where they had somebody come out. Other than that, AFS doesn't cover everything. There was one thing in my house that they said was not listed in the contract and they told me it was not covered.

I hate to say…AFC is showing itself to be worse than my previous company AHS… It appears the track record of these companies are consistent at nothing other than finding a loophole to not cover the items we faithfully pay for each month. The “warranties” have proven to be historically slow and complicated. It’s almost as if some type of federal regulations are needed…(and yes, I read the fine print). People would do better to simply put the money that they/we pay to this company every month into an interest-bearing account and take care of their own repairs.

America's 1st Choice Home Club has the best pricing and applying with them was smooth. I did it online and their website was very easy to navigate. I've also done a claim with them online and the process was extremely easy. I received a phone call to schedule the service contractor and a follow-up call as well. Then, the techs showed up on time and they were professional. I've recommended the company to my mother recently and I love having it as it gives me a peace of mind if anything goes wrong.

My issue was fixed before I thought it would be. The process was very easy. Jackie F went above and beyond to find someone who would service my fairly remote area. AFC has been fantastic! Would definitely recommend. Thank you.

We hate AFC Home Club. It's horrible. We used to have a different home warranty company and the only reason we switched was because the one we had sent out people who weren't very knowledgeable sometimes. But they were still better than this one and I regret leaving. With AFC, when you would have the service person at your house to fix something, they wanted the service person to come out, take a look at the items and whatever it was that needed to be repaired, tell them what it was, then they wanted them to come back at a later date and fix it after it had been approved. When my mom had an issue with the washing machine, we had the guy come out and that was what he told us. That's insane. We've done a claim three times and they were all denied.

Heating system failed, I have a service contract with a well known company, when I called them to check the company found a circuit board it’s the system defective. I called HFC and asked for service. After much discussion the bill was finally paid. With the service contract I get a reduced rate on parts and labor from the company. That should make it easier on AFC to pay me when I pay for the service. AFC was slow and hard to deal with for the way I wanted to deal with the heat issues. Waiting for 24 or more hours for AFC to contact their service tech without heat at temps in the 30 degree range is not acceptable. With the contract I have (with Airmasters) service is within 12 or less hours to find and fix the problem.

Consumer beware. If it is too good to be true, it is, as the old saying goes. Be sure to read the fine print as it’s not disclosed verbally over the phone with the initial and follow up inquiry. Unless you live in a newer home less than 10 years old, don’t expect covered items to even come close to being repaired or replaced by AFC. Our dishwasher was evaluated by AFC covered contractor who came three times to diagnose and attempt to repair the dishwasher, unsuccessfully. Turns out contractor didn’t follow protocol and did unauthorized work and repairs which caused damage in the kitchen floor. AFC promised to put $286 toward replacing my dishwasher. It took a long time to find a dishwasher replacement because of back orders on all higher dishwashers-due to Covid situation.

My problem seemed to have resolved itself and did not reappear for 3 days. So, I cancelled the technician that was assigned. Stephen was very courteous and took the time to understand my original problem and also why I felt that it is resolved as of now. I will definitely like to work with Stephen in the future should my issue with my HVAC system reappear.

We’ve used AFC for personal and business use for years and have seen their service really improve in the last 2 years. The online claim submittal process is seamless and there is less hassle and fewer games played when an appliance needs to be cashed out and replaced. Whereas a few years before I had to jump through massive hoops to be reimbursed and was even belittled when I had a high end appliance needing a complex and expensive repair (I was told this is the last time we will help with this unit). For another unit I wasn’t even offered a cash out/replacement. As a result of these two negative interactions (2 of many) I deferred using my coverage benefits for a broken stove for several years believing that I’d be treated the same way. But to my surprise this didn’t happen this time and I received fair value to replace a unit that didn’t have parts available to fix it.

Garage door repair: Experience was good. The only thing I didn't like was paying the technician for the service and waiting for AFC to reimburse me. I think AFC should pay the technician company directly versus having the member wait to be reimbursed.

Updated on 01/12/2022: Technician was very good and repair was made within a six day eta. Some confusion was caused when the repair contract company stated after five days that parts hadn't been ordered. After a discussion with AFC representative, received a call from repair contract company the same day informing technician would be out next day. All total it took 6 days but repair was done

Website has problems with setting up service requests or employees don't know how to use it. Reimbursements take too long to get paid. My experience will be better when I get paid. First service request for plumbing takes 4 weeks to get paid. Paperwork for 2nd service request for electrical panel breaker switch submitted today. Website requests should reflect use of my own contractors.

I just start with AFC and this was my first service request. I cancelled the request but it was at my own request. No problem. The automated system work great. The customer service I visited with when I signed up was very helpful.

We had to communicate with up to 4 people to get this issue resolved. The first person, Quintin, didn't understand what the service call was for and kept trying to tell me what the problem could be when it wasn't even close to what I was talking about. He also made me wait on hold for over 10 mins while he prepared emails to send to me. That was completely a waste of my time. The next person was Naomi, who I had to call just so she could send me an email on how to upload a document. Why couldn't I do that with Quintin when we talked about me getting my own plumber, since you didn't have any available? The third was an email for a survey, which is fine but the link should be the same to leave a review like this one, from a text, not for google. The fourth person, Cassidy, called to confirm the refund.

Staff are patient with technicians when need be. Staff are good at understanding technical information and ask when they are less informed. Staff present good attitude and calm demeanor over the phone. Over all great customer service experience. We have not had any problems addressing any issues that may arise with our mutual customers. AFC Clients are well educated about their policies so that our technicians do not shoulder extra burden of having to address their policies with them.

I appreciate and value the follow up calls made to me after the initial work order request. AFC service representatives were polite and professional and helpful throughout the whole process from the call for service to the completion of the work order. Thank you for excellent communication.

Haven't had too many things go wrong. The problems I've come across are things that aren't covered. AFC did offer some compensation on the things that weren't covered. I was very upset with the electrician that came out when my ceiling fan quit working. Ceiling fan still not working.

The technician was professional and arrived early. He explained the process to me. He performed it quickly and showed me the end result: a speedy drain! Very pleased with the technician and his communication with AFC - generally, there can be a disconnect and the client is left in the middle, but AFC seems to have a smooth process.

AFC Home Club or a new type of company in the home warranty business, they are more hands-on, respond to claims in a very timely manner, work with the consumer to resolve issues. Hardly ever Completely deny an appliance claim. Would recommend to anybody.

Tech arrived when he promised. Oven would not stay hot, Just a little slow getting authorization to do repair. May have been due to it being a NXR range.(not your everyday GE) But happy it’s done. Easy to work with via phone call.

Every time I called they find a loophole and why they cannot help me with my claims. They reject everything and I’m tired of paying for something I can’t even use because of the loopholes. I’ll never use this company again and I also filed a complaint with the BBB.

Everything response was on timely manner, even though it was during the holiday. Even though I did not get much money for buying a new appliance, I still got something. I will also recommend AFC. And Ciara, good job for your patience. You have a great customer service.

Good experience! The whole thing took way too much time! We were on the phone for about 40 minutes we had a microwave that needed replaced! It was 8 yrs old and completely shot! Too many questions asked and too much time waiting for answers

I had a disaster. Had to have emergency plumbing done and AFC was right beside me all the way. They made it so easy To get everything taken care of and I was reimbursing in such a short amount of time. Highly recommend this company for your home warranty needs.

Garage Tech was Polite, Highly Qualified, Punctual. Rating was a 10 for my Service. This is the individual I would invite back to my house, when additional Service is needed. Every Question I asked related to my Garage was answered to my Satisfaction.

Upon the failure of our water heater I had contacted AFC claims department, I was advised of the procedure to follow and submitting of claim for reimbursement. It was handled very professionally! I'm very glad to have them as my home warranty!

I've had services for a year now. Recently, I've has issues with 2 if my appliances and AFC didn't even cover the cost. I was give 500 to replace my water heater that cost me a total of 1700. Then my heater went out and I didn't receive any assistance. What is the purpose to pay for monthly services that I don't receive assistance for. Complete rip off.

Thank you so much for your help with getting my dishwasher repaired replaced. AFC has been great to work with over the years and appreciate you going the extra mile to help resolve my warranty repair case. Professional and easy to work with friendly staff too. Highly recommend; and will be renewing my warranty contract again soon.

Keigan H was the bomb. He showed me how to screenshot my receipt while using windows. He was very patient. He went above and beyond and stayed with me through the entire process! He was very polite and articulate. AFC is a better place because of Keigan H.

I thought if I had a problem a tech would be sent out for service… no so! I would have to replace a fairly new one with a less expensive one! Not happy with my first service request with AFC. I hope a future request is handled better.

Very pleased. I needed to have my garage door sensor replaced and get new remote. I got the quote, send it in, it was approved. Send in the receipt once it was complete and in less than two week I got the refund.

I have been with them for 2+ years, as I signed up for 3-year contract. With our first service call about my thermostat issue, they are coming up with all kind of reasons not to pay and says it is not covered. I signed up for “Platinum service” and paid all up front, and now after 2 ½ years, they decline my request. They say they deny the repair, states that it’s secondary damage, as the system had excess moisture that corroded the coil. How can a customer know there is some secondary damage happening within an appliance?

We worked closely with Ciara to get our refund. She was wonderful and so patient. We really appreciated her kindness and warmth in figuring out how to quickly compensate my family for their repairs. She is singlehandedly the only reason we are staying with the firm at large.

Zach & Randy were an amazing help in finding me an affordable plan that works for us & our home. I went out looking for a new company and they were our 1st stop! They really took the time to listen and work with us! Thanks again fellas!

I enjoyed talking with Braydon. Answered all my questions. I do like the plan they offer. Impressed. I will tell all my homeowner friends about the plans they have to offer. Their customer service is excellent. Their website is very self explanatory, their prices are reasonable

My account rep Randy ** was absolutely fantastic! It was so refreshing to speak to an organization in this industry that employs intelligent English speaking professionals. Randy listened to my needs and provided viable solutions that met my budget requirements.

If I could give zero stars I would. Do not sign up with this company! Service: Not friendly or helpful. The service reps don't listen. It sounds like they respond from a script. They just don't seem to care at all. They only care about the money you pay them. Coverage: AFC will do anything they can to not pay for something related to your service request. They won't pay for labor, fees or any other components required to make a proper repair. They will only pay for the failed part itself. They also look to pay as little as possible for that failed/covers component, not a reasonable amount. Terms/cancellation: AFC makes you cancel in writing to an address in Marietta GA. You can't cancel online or over the phone. They make it as difficult as possible. Overall: You don't get the service or coverage benefits for the premium you pay. I'll never do business with AFC again.

Connor did a wonderful job explaining everything and walking me through the process to get on board. Little extra peace of mind on the new home that we are buying. I also appreciated the professionalism and being able to get me a lower rate than online!

He did a great job, very respectful and knowledgeable. I also appreciated his straightforwardness. I have used your company twice in the past. We haven’t had to use your services yet so I cannot comment on that, but I have every reason to believe you will prove honest and helpful. My biggest concerns would be how much you would help with the big items.

VERY MISLEADING! I purchased a 12 month home warranty. NOTHING is covered in 1st month. Only $150 is covered in 2nd month. They DO NOT clearly explain this until after you try to make a claim. So DISAPPOINTED! I recommend you choose another company for your home warranty.

After looking at several reviews on several home warranties I chose AFC. It was a three week process due to circumstances out of my control. During this 3 weeks they didn’t push and let me know they were there when I was ready. After all was said and done I received the warranty I needed at a good price. Zack was courteous and helpful.

Thank you to both Kevin and Dave from AFC for offering my husband and I the Platinum Plan for an amazing price! We searched around a lot of companies and you were the first to contact us via a phone call. Thank you for not trying to sell us more than we needed or wanted and only what was most important to us. Kevin and Dave are very knowledgeable of the plans AFC offers and are able to answer any question. We are very happy with our purchase and we Definitely Recommend to anyone looking for a Home Warranty Plan!

Person I spoke with was knowledgeable, patient, and kind. He was able to answer all my questions. My gut feeling is that he is an honest person. Company wide customer service, value, and coverage remains to be seen as this is a new account.

Dave & Lee did a great job with their customer service. They patiently answered A LOT of questions. Settled all areas of concern and offered a great deal to meet my financial needs. They pretty much are what made me choose their company... along with the company meets my needs. Praying that IF I ever have to use them, service will prove to be the same.

Experience was great. I signed on. Hope any need I may have will be the same. Time will tell on their response to a claim. Hopefully I won't need to claim anything. And should I have to, I hope I will give a rave review.

I called to get my dishwasher fixed about 3 weeks ago and I am still waiting on the service to be completed. I was told the work required is covered under the plan but still have yet to get a follow up to get the issue fixed.

What a fantastic experience working with AFC to get my plumbing issue resolved in record time and with excellent customer service. Hopefully I won't have any other covered issues but, if I do, I know I'm in great hands with this company.

Waiting on hold for 10 mins was just to cancel a service call… If the first person that answered the phone was able to cancel my request would have been easier than having to wait on hold for an extended period of time.

The Contractor was both resilient and professional. He has a great sense of service too and did not hesitate to come back 3 times to make sure the issue was properly fixed. He left a clean space and was very friendly.

Paula is a horrible representative who does not care about people. She denies covering anything. Waste of time and money. Paula is a horrible representative who does not care about people. She denies covering anything. Waste of time and money.

Originally I was with AHS (this location is my Rach House). They had just replaced my water well pump that I had several years, but it was hard for them to locate contractors in that area and AFC Home Club tells me I can get my own contractors and they can directly pay them or I can get reimbursed and I was sold by a sales manager. He gave me his direct phone line. Well ok, a few months later my AC unit to the upstairs went out so I located a AC company at a nearby town and he went by and diagnosed the problem. The compressor shorted out so he called them and told them and they asked him if there were thunderstorms nearby and he said yes, so then they call me and tell me it was an act of God, not covered and I told them they were crazy.

Called in a claim over holiday weekend. They gave me flexibility to hire my own licensed repairman or have them dispatch. Tuesday morning, my repairmen showed up. Called in the diagnosis and all done, approved and paid out fine. Really is pleasant when the warranty company helps you get the best results. Thanks!

He went out of his way to assist me and help me solve my problem. He understand how to care for a customer and it shows. I will continue to recommend AFC because of him. Please give him a raise of $10 hour.

Customer runaround. Don't follow thru with statements to get the business. Poor communication. A very bad joke I paid dearly for. I was lead to believe your product covered my home appliances. Not so. You nitpick the appliances apart and then don't pay.

Clifton called within hours of me making the call regarding my refrigerator problem. He came out, diagnosed the problem and told us what was wrong. He got the parts ordered and fixed the refrigerator. The refrigerator is working better than it was when we purchased it. Excellent job!

My electric range died! A local Service tech was out in a few days. He determine it was not worth fixing. Claim was approved. Had my reimbursement in less than a week. Could not be more pleased! Thanks for all your help.

Very pleasant staff and Evertt was helpful and they worked with me to get what I need. Covered specifically removing stuff I don’t have and adding septic tank. I asked few questions and they explained to me how they are accredited which something I did not know.

I purchased a seller's home warranty for 1 year coverage from AFC in 6/2019. I read the website info when purchasing, but of course not the long "fine print" contract attached. There is no check box for auto-renewal like normal. Then I sold that house and moved. Now in 6/2021 I was amazed to see AFC still charging my old credit card $350/year. I reached out to correct the error. Their reps (2) explained that this is a [legalized auto renewal scam] using polite language, including a copy/paste of buried contract sections. Yikes! AFC would continue to bill your account forever if they could. You have to contact them to make them to it stop. Again, yikes. Note: they do send a couple email reminders that went right to spam to make this concept legal.

Auto renewal and auto withdrawal without permission. Apparently it is per terms and condition. Didn’t like that part of but customer service is good. Haven’t had to use them yet for any service yet, so we will see! Thank you.

All my questions were answered in a timely fashion and there was no “hard sell”. I also appreciated that I didn’t get a bunch emails and texts following my initial inquiry. This was the best price I could find and I just hope the good customer service continues.

Patrick helped me renew my service contract. He was friendly and professional. Thank you! I am also grateful for the reminder by text and phone call, as well as the payment options available. It is good to know I have a plan if anything goes wrong with major things in my home.

I'm not very happy giving up my money to a company that don't answer their calls or call back when we need help. When we have an issue you won't be getting any more of it in the near distant future. In my eyes you're not BBB.

Rep was very knowledgeable, no pressure, articulate and made a major shift in my home coverage smooth. Looking forward to continued level of this service. Left another company after 15 years of diminishing level of service ending with 1+ month of a broken refrigerator compressor.

Excellent service and a good experience. Calls were returned and quickly and customer service was knowledgeable. I would have hoped for a more complete coverage. I have had other home insurance companies with a little better coverage. Not complaining, just making you aware.

Been with company for a year. Had three service case opened and no resolution. Every time, they did not have someone in the area and I had to find and schedule technician on my own. Pay additional out of pocket fees. And issue was never resolved. AC unit gave out and these guys backed out due to one statement from technician. Backed out of replacing unit and reimbursing for refrigerant the technician added, even though it is covered in their contract.

Easy to make a decision based on plans description and coverage. Received a call from them immediately to explain the 30 day waiting period waiver based on available inspection report. Good price for the coverage and good customer service. Serious company from the beginning.

I have not received the check for the refund yet because my bank don't take Echecks. Will I still receive it. Other than that the service with them is good because I had not had any problems with AFC taken care of needs to be done.

Everything was handled well, but problem still exists. One stovetop element was replaced but panel light (hot) still glowing. Waiting for second diagnosis on the range. As soon as I receive diagnosis with cost, I will email it upon receipt.

We bought our house recently and the seller included a home warranty through AFC. After the 30 day waiting period, we had an issue with our A/C and our dryer (both typically covered by a home warranty). We had them send an A/C guy out (our typical person doesn't work with home warranties as he's been burned). Their A/C guy confirmed that our house was not cooling but couldn't identify why. We obviously had to pay the $75 service fee for his time. However, AFC said, since he couldn't find an issue, they wouldn't pay for a second opinion and wouldn't do anything about the hot house.

The rep. was helpful and detailed the plan options with me. Provided 3 year contract plan which I was happy with due to the savings. Also detailed out that AC coverage has no limit which I thought is huge considering other companies typically pit caps on theirs. I look forward to seeing this in my plan docs when they are emailed to me. Thanks. -Wayne

The account rep was extremely helpful, thorough and very friendly. Refreshingly good customer service! The options were there to address my needs for both coverage and payment. Well worth the phone call. I hope that the service is a good as the signup process.

I checked around and AFC is the best choice. Their customer service is second to none. I had originally signed up with another company and the next day was calling them to refer my friends and they never answered my calls. I could not get through. I canceled immediately, did more research and chose AFC. They were very efficient in processing my claim. Very happy with AFC, I have recommended them to my friends and family. Thanks.

Kevin is a good listener. He answered all of my questions. Before I purchased the home warranty, I called another company and they put me on hold for ten minutes and I was like forget about it. Kevin picked up the phone immediately with a friendly manner. Because of his sincere help, I decided to purchase the home warranty. Thank you very much!

It took quite a long time to get the approval over the phone. The entire time my repair person was waiting and it was costing me money for the waiting time. Once the approval was given there were no other problems or delays. I received the reimbursement in a timely manner

Renewing our warranty after the first year of owning a home was a complete waste of time and money. We wanted something that would cover the AC, but apparently didn’t read the fine print and we needed to have over a year's worth of records of maintenance to qualify for any coverage. The previous owners didn’t have any records so we got stuck with the bill that reflected their negligence. AFC said they would cover $50 for an AC. Ridiculous. We never contacted AFC for anything for the rest of the year, so the experience felt like I threw away money before spending $14,000.

Good pricing versus competition. The only discrepancy was that the issue of pricing was it brought up until the very end of the call. Although it was better than the competition it was one of the first things I asked and proceeded to listen to sales information until I was able to get the pricing. I signed up.

When I purchased this policy they upsold me to cover the AC unit & promised if something happened it would be covered or replaced no out of pocket. It's broke & they want to pay 200 towards new one now.

My experience was simply amazing. Patrick called me and I couldn’t Talk right away because I was at work but I stepped out and called him right back. He took the call, was very knowledgeable of all products, walk me through every step and help me make a choice. His main goal was not to just get a sale or increase his numbers in sales but rather build a new relationship, so I really appreciate it And I say keep up the good work.

I thought AFC would be scheduling the service calls not giving me a phone number so I can schedule it then report back to you by updating your records. Is this the kind of service we can expect for the rest of the contract???

First customer service rep was not knowledgeable. 2nd one was great. Tech was not professional. Wanted cash or check. Did not accept credit card. Taking too much time during the Heatwave to repair refrigerator. l have 3 years contract on multiple locations.

It’s great to talk with someone with a smooth accent. Other companies Normally do outsourcing and you talk with someone in India with very bad accent that doesn’t know about the customer service and they are just repeating the company rules. I’m really glad working with this company. They had a great service and constantly following up my order until everything got fixed and I got paid. Thanks!

First, I really didn't understand the warranty program. But with Cassidy patience and help. I got everything done. The contractor was hard for me to get a whole of. But Cassidy took care of everything. If not for her help, I would still not have my AC.

AFC Home Club provided outstanding support with the problem being resolved. I was reimbursed within a matter of a few days based on the contract terms and conditions. I highly recommend them to any homeowner. The company representatives are very knowledgeable, well spoken and sympathetic to the homeowner’s need when there is a problem with the specific problem in the household upon the initial call. They immediately work you through the the contract process to help bring the concern to a successful conclusion.

They promise the world when you sign up, when it comes to making a claim, be ready to junk through hoops. I’m sorry but I’m highly disappointed. No technicians in the area. I need to wait a few weeks and then call my own. And it’s just a huge hassle.

No complaints! Well informed sales man who was very knowledgeable and answered my questions. Hopefully the next three years with the company will be just as smooth if I ever need to use the warranty, which I hope I don’t need to!

The first group of techs assumed to the case never showed up after multiple calls. This second one did an extraordinary job of communication and taking care of the over problem in two days. Very professional. Please use them in other calls. Your customers will be grateful.

Electronic checks are a serious hassle without a printer in the home. When attempting to go through 2 of my personal banks, it was denied and turned into rocket science just to do the transaction. For any future claims please send check to my mailing address. Thanking you in advance!

My dishwasher stopped working. Called America's First Choice. Put in a service request. The next day I received a call from the repair company. They came out. Determine that a part was needed. Two days later I received a call that the part was in. They came out, install the part and now my dishwasher is working like new once again. Thanks to America's First Choice.

Jeff at Elite was on time and a wealth of knowledge! He test everything from Heating and cooling functions. Double check all connections, wiring and coolant pressure! Keep him on your list for the Central Washington future jobs! Recommend him to everyone!

I did a thorough search for a Home Warranty company comparing services, options and cost. After everything was concluded, I found AFC to be the BEST in coverage, options and cost! I hope when the service is provide I will be happy as well.

Kevin was very helpful and answer all my questions I had. Explain all of the coverages and help make a decision on which plan to choose base on what I told him what I wanted to cover in my home. Thank you.

First of all I want to let you know that I am grateful for the 200.00 you gave me for my Water heater!!!! But I pay you monthly money pay you to come out and all you gave me was 200.00 for a 2000.00 water heater. When you called me to join AFC it was said they you all would cut prices in half of what you would pay without them. Well in this situation does it seem right to you a 2000.00 Water heater and it was no good and all they gave me was 200.00!!! Do you think this is a rip off!!!

You’ll go out of your way to NOT pay for things that are covered. Charging multiple service fees for one technician that came out. High armed robbery, this complaint is the biggest scam. I would NEVER signup with this company. I have clear charges that I’ve paid that are covered under the plan but you’ll are only trying to pay a portion. I can’t control what the service technician charge. That’s what this warranty is supposed to “cover”. Biggest scam, I’ve already reported this company to the BBB.

The repair was exceptionally swift and completely satisfied after parts were rec’d. Repairmen were proficient and competent and my fridge works great. I am satisfied with AHC warranty. I would not hesitate to recommend to friends. One thing I like is the fact I can use my own repair service.

Outstanding service from Lee, he knew his product and made becoming a member simple and easy. I will refer my parents. I think you offer a great value for the prices. Forgot to ask if a general maintenance was included in the package.

I always had to pay for my repairs. This plan was a waste of time and money. If there was a zero star rating, I’d use it. They always got an excuse for why my repairs were not covered under said plan.

I called AFC with concerns about my A/C. They answered that night at 9 pm and the next day at 12 pm I was notified whom was my technician. I had an appointment set up at 2 pm and after 30 mins my A/C was back on and was scheduled for a Freon refill!! The whole time I had to call AFC I was able to speak to a real person. All I can say is that this is a great home warranty company!

I'm in the process of looking for a new Warranty company. Your company does everything prorated. My furnace and my air conditioning is pretty old so it doesn't even pay to pay you the monthly fee cuz I don't even get anything back.

They were very helpful and informative when I needed assistance because my microwave went out. Sending out a technician was quick. It's my first time going through this as I am a first time homeowner and they made it easy and explained each step that would need happen.

I've had fantastic experience with AFC and appreciate them. All service requests have been honored and the reps are patient &understanding. I have made only 2 requests and both were honored. I recommend AFC as a warranty above the others!!

Had a problem with our machine. Too old to fix and had it replaced with another used machine and AFC helped with cost. Person we would especially like to thank for his help is Jason. Thank You so much. Whitney

I've had my membership for about a year. Although I have not had to use the service, I was given a special deal for renewal where I pay the same premium for 24 months and get the third year free!!! Same service, no upselling and I'm very satisfied and would recommend AFC!!

Talked to Patrick about the program. He was very courteous and knowledge about AFC. I wish I would have called your company before the one I had. The company I had gave me a bunch of **. Thx again Patrick!!

The registration process was quick and easy. Andy ** was very professional and helpful. I hope the service delivery is as good as the registration. I'll be a customer for life if it is. Thanks again for your help Andy.

Great service; got a call right away and the agent was able to help me very quickly. Moving over from AHS. Really looking forward to a new and better experience with AFC. The value alone is already better! Happy to come aboard.

Ciara was awesome and had great customer service, She answered all of my questions, and helped me with my claim. She was very patient with me, and took the time to listen and understand My issues and problems. She was much more pleasant than the initial lady that I filed the claim with. That lady was very rude and had a terrible tone.

Price was reasonable and excluded what did not apply to me so I could add an option. Excellent customer service, so I could sign up easily. Hope to get excellent service. The 3 year platinum plan has the best discount. Wished they covered the roof in this plan.

I tried to log into my account, and found out from Taylor I was already paid up. Very helpful and very nice. A lot of patience and pleasant attitude. It was a pleasant call, and I enjoyed and appreciated the help!!

Kevin was excellent in explaining coverage and process operation on this home warranty program. I appreciate his honesty and integrity. I look forward to a long relationship with AFC. While I hope I never need the service, I'm certain an occasion will present itself sooner or later.

I shopped the top 5 home warranty companies according to US News and World Report to replace my current home warranty. Most important factors to me in addition to price included being able to choose my own technicians and to avoid 3rd party claims processors. I also appreciate no high pressure sales. Maureen and Dave did a great job explaining all the finer points and they were easy to get to when I had further questions. Very happy with the process to bring us on board.

I want to emphasize how incredibly helpful, empathic, and knowledgeable you have been in servicing my account at service address, **. Please share this with your superiors. I want them to consider my assessment of your skill sets during your next review. I have been an attorney since 1998, and am embarrassed to say, that I am not always as patient as I should be with representatives who do the bare minimum. You are special. If I’m pleased, I can’t imagine anyone sane who would not find you similarly an exemplary representative of AFC. The repairman who provided the diagnostic report overheard our conversation. He commented on how atypically kind you are. I would be happy to verify my assessment with AFC via a call at my account number, **.

As far as the experience talking with one of the agents it was very pleasant. The agent was very helpful when answering my questions. But I cannot give my thoughts on any service provided by AFC as I am a new customer.

Patrick G. did awesome???, he was clear and to the point, make me believe the service is reliable and is fairly priced. I called my existent home warranty company and they want to increase the price to renew, I did not think that’s fair. I hope ???? the experience with you guys continues great.

Very pleasant phone call experience today with AFC, getting my first ever home warranty plan purchased with life pricing, what a surprise!! My account manager Kevin explained the plan details and shared some great tips with me. Looking forward to my first year home warranty service with AFC.

Spoke with Andy to discuss a new policy. Very knowledgeable and provided high quality customer service. Very professional in approach yet personable. Highly recommend if you are looking for high end home warranty insurance and a staff that really cares.

I am super pleased with AFC! I have had to use my warranty twice and each time I have had wonderful customer service and was fully reimbursed for all parts and labor minus my deductible. This last service was a stoppage causing water to back up into all bathrooms and toilets. Called a plumber who came out last minute and fixed it before I even called AFC. I know I’m supposed to call first, but I was concerned about stopping the water from backing up. Luckily, once I paid the plumber and submitted my paperwork, they told me I was fully covered for the repair minus my deductible. Received my reimbursement check and couldn’t be happier. People have warned me about home warranty companies, but so far AFC has made me a believer!

Ciara is the representative picking up my call, and she helped me with two claims, and replied my email very quickly. She also even reopened an old claim for me to help me with the issue. I highly recommended Ciara, although AFC Home Club covers very little.

Ciara was the claim rep for my AFC Home Claim. I was previously with another company that provided home warranty coverage. AFC by far exceeded my expectations. The claims process is simple and quick. Ciara kept in constant communication with me every step of the process & was always available offering any assistance I might have needed. Both my sales & service reps were well trained; extremely knowledgeable. Way to go AFC for being customer focused!

There is way too much back and forth. Too much for them to “check” on. The cost was very minimal, but you would have thought it was hundreds of dollars. It was less than one hundred. I had to talk to multiple people multiple times. I felt terrible about the process.

I called and received an immediate response. Told the rep the problem. The rep talked to the furnace tech. Repair completed. Scanned the bill and emailed it. Received confirmation for a quick resolution. It was approved. Received check for full repair in 4 working days. Extremely satisfied.

I have had several home warranty companies and AFC has amazing customer care. I work with Patrick on my policy and he was knowledgeable, understand and gave me several options for coverage. Reaching then about a problem was quick and efficient. I would highly recommend AFC.

Kevin was very knowledgeable and provided exceptional customer service. He called and left a voicemail and waited for me to call back instead of calling time after time like many companies would do. I am now ready to be a part of AFC thanks to Kevin!

Most of the representatives are amazing but once in a while you get someone who treats you like crap. It's also the same for the companies that AFC recommends. Usually they're great. professional, upbeat and ready to work. However once in a while AFC will bring in a company that doesn't have very good availability. Or, are just simply not professional. This is been up-and-down experience for me. The last representative that assisted me with amazing specifically, Heather.

I had a great experience with Taylor who helped me to set up the replacement of a malfunction Garbage disposal. We have also talked about the renewal of our next three years home warranty and will renew the warranty in the coming May, 2021.

Love the company and tech that was sent out to solve my problem. He did an awesome job; didn't just put a bandage on the problem. He diagnosed it and fix it. Would definitely recommend to family and or friends.

Adam ** walked me through the process to determine what I would need in coverage based on my information. He suggested a coverage plan that met my needs and gave me a few options on purchasing said plan. I purchased it outright for the year.

I have been dealing with AFC to get Someone over to Fix My Pool Pump for Three Weeks now. They Replaced it about a Year ago with a Junk Rebuilt Motor. It sounds like the Bearings are getting Bad. With the Money I spend on their Service I expect Quality Parts.

I submitted my first service request on April 7th for a plumbing clogging in my second bathroom. It did not get fixed until today April 16th. After the 3rd technician was assigned I am not sure why they had such a hard time finding me a dependable and competent plumber. And the worst thing about about it is I called twice to speak your supervisor. I was told my service was escalated and a supervisor will call me back within 24 hours. I am yet to hear from a supervisor.

The first technician didn’t show up, the second technician from Five Stars( Mike) showed up on time and fixed the problem with the oven; and later he said to fix the refrigerator water dispenser. I was very impressed with the customer service part of it and I know AFC can’t control the technician's work ethics.

Customer service with Karen was excellent. It took going through a few gatekeepers to speak with her. Getting a repairman to come install the new unit was nonexistent. Fortunately I am a contractor and installed it myself for a small labor charge that Karen approved.

Michael did a wonderful job fixing our garage door opener. It is working perfect now. He also made some recommendations to Us since we live in a salty area. Everything rusts around here. We will definitely recommend him to others.

Nick was a great salesperson, he explained everything and sent me information asap. I then contacted Dave, we negotiated to drop some coverage for a better price and set me up over the phone. I paid my part and he e-mailed the title company the remainder of the bill. Easy peasy. Thanks guys.

Thank you answering all my questions and helping us get the best policy for our needs! Connor and Everett were a delight to work with. We will be telling all our friends and family about this comp at and the service.

Ciara has been quick and Efficient and reliable in getting back to me while communicating with a service vendor for me. Was able to assure me she would call the vendor and then call me back to confirm ...and it all went well!

Fast service thank you! Everyone was very nice. The company that came out was very professional and took care of problem quickly. Would use them again if needed and cleaned up any mess from their work, have been other AFC for I think is about 5 years or so and have been professional. Also would definitely use their service again also.

The technician used for my plumbing service was initially delayed by one day, and slow in arrival on the next day as well as slow in servicing my actual bathroom sink issue. Didn't want to cut him off in conversation, but I was not expecting for him to stand in the bathroom and talk and carry on an entire conversation in lieu of him actually getting right to work.

After a 10 minute call with the rep, I felt confident in my decision to go with AFC Home Club. My house was already under a warranty with another company, and was not happy with their services; which is what led me to AFC.

Had to update my policy from my former home to my new location. Randy ** was very helpful and very informative. I would recommend AFC to anyone. I've been very satisfied with their service and customer service. Received fast response to my phone calls and fast call back calls from my voice mail. Just thankful for my son, whose convinced me to contact America's First Choice

My 1st experience with the garage door incident started off very negative. I have had very pleasant experiences with AFC in the past. So I decided to call back and speak to a supervisor. After speaking with Jason and explaining the situation he immediately took action and resolve all outstanding issues. 5 Stars for Jason and taking the time to understand customer's needs.

Signing up with AFC Home Club was easy. After filling out my contact information online, I immediately received a call from Mauren **. She was very helpful in answering all my questions. She also followed up with me by providing my quote. After I have decided, I called her back and all I did was to provide my payment. I’m hoping that this company will be a good fit for me. Thank you.

I’m very unhappy with this warranty company. I was totally mislead. Not only do I have to wait another 30 days I was harassed about having regular service calls on my units. That’s why I have a warranty on my units in my house!!

Problem was resolved. I spoke first with Quinton and then spoke with Jason. Both were very helpful and helped me with my problem. I really appreciated their concern about my problem. They were both very helpful and kind. I appreciate the kindness and concern about my problem. It was resolved and I was told to call back if the problem arises again.

The whole experience was very positive, AFC was able to get a plumber for us in a decent amount of time, especially considering that we have had major plumping issues here in Houston with the major freezing temperatures we had a month ago. The technician Eric from J & E Mechanical was super professional and did the work to our complete satisfaction. It was a real pleasure working with AFC and I will definitely recommend it to a friend.

Adam was very helpful. He didn’t make the purchase stressful. He gave me information that I ask for and nothing else. I had to hang up and call back and he understood. I will recommend this company. Thank you Adam.

All of the other providers we have reached out to were not nearly as welcoming or helpful. It felt more like a business transaction rather than providing us with the service that was best for our needs. While we have found lower prices, it’s the security of knowing we have really accommodating and friendly support that won us over. We trust that our best interest is in mind. Thanks, Andy!

1st salesman called me and he seemed genuine and trustworthy. He had to transfer me to the sales manager. The price was a little more than American Home Shield but he was not pushy one bit. Plus having American Customer service is a plus for sure! The customer service was great, felt like one of your childhood friends!

I’m very hopeful that my experience will be well with this company as a result of my interaction with Patrick. He was thorough and able to answer every question asked of him as well as why something wouldn’t be covered.

Very thorough and professional Service! They were able to answer all of my questions for me without any nonsense and the whole thing was done very efficiently in less than 10 minutes in fact! I would highly recommend this company to all who are looking for a home warranty company for their home.

My representative did a great job going over the plan and my options. He answered all my questions. I feel the options are so much better than my previous home warranty company. I’m looking forward to working with this company with my home repair needs.