AFC Home Warranty Reviews

This company is a scam! If you do not believe this review - go to the BBB website and read all of their reviews (tons of recent ones). Their sales reps will lie through their teeth over the phone to get you to sign up. They will tell you everything is covered, they have great service, great reimbursement, etc. FALSE. They will find every reason to deny you and IF they do not deny you, they will only pay a small portion (had thousands of dollars worth of plumbing done and they covered it "in full" - 500 dollars).

I have their platinum plan. I expected them to actually cover repairs. I place 2 claims during my policy period. One for air conditioning repair and 1 for my oven. The repair tech for the air conditioner was so frustrated that he said he would never work through them again. It took 2 months to get him paid. The total was about $200. I was on the phone with them several times to get him paid. The send claim was for the oven which they said was too old but would give me a check of about $200 towards the purchase of a new oven. So far no check. It’s overdue by about a month. They are essentially an insurance company that uses depreciation on all of your covered items. If it’s too old they won’t repair it or offer highly reduced coverage amounts towards the repair. I am going back to my old company that actually covers repairs. I have had several warranty companies through the years and they are the worse.

Since I joined AFC. I have called in to service requests, one for a major appliance, and one for my septic tank which I had called out specifically as an add-on in my contract. Both times AFC declined to assist me in the cost for repairs for either of these items. After the second episode with the septic tank, I demanded to speak to a manager or supervisor. I was told repeatedly that they're all in a meeting and I would be called back as soon as everybody got out. Call never came and I am now canceling my account with them. Do yourself a favor? Do not engage these people. They are frauds. They do absolutely nothing for you.

Absolutely worthless and very close to a total scam! Most every needed repair that I have placed a claim for is either excluded from coverage (in the fine print) or significantly qualified as to allowable amount to be reimbursed. Currently in the process of filing a formal complaint to the Federal Trade Commission and the Consumer Protection Division of my state.

This company is fraudulent. BEWARE. They will lie and tell you whatever they need to say to get you to sign up. I spoke with Patrick in Sales in July 2024 and he lied to me about what was covered for ACs. I asked explicit questions about coverage about multiple items in my home and he lied repeatedly saying they reimburse fully on equipment. They have very shady wording in their contract (which I read twice and still couldn't figure out) on how to screw customers out of paying claims. Chelsea in management backed their false claims. Do not expect management to protect the consumer. This company should be shut down.

I would like to read the contract before I agree to be covered. Is that unreasonable? Coverage is not specified. If an old heating or cooling or water heater breaks, what will be done? Everything is very vague. Why can the not send a contract? Something to hide?

Just don't do it. As a consumer our ASSUMPTION is that companies like these protect against older systems. It is the complete opposite. I was told that because of the AGE of my system they would only cover $100 towards cost of repair of water heater. They will fully cover new units that don't need coverage. When I called to cancel I was told by a supervisor "You should have read the fine print". Extremely unprofessional. Save the monthly fee you would pay them to repair your dated equipment.

Dealing with this company has been the worst experience. They have never paid or participated in any claim unless it involved brand new appliances or a house. All 3 claims I ended up paying out of pocket.

I was in the contract with the company for 6 months. I had two service requests: one for a cloth washer and the other for the Air Condition (A/C) problem. It happens at two different times. The first washer service, I paid for the service fee for technician to come and run diagnostic. AFC did not pay for anything. I had to pay from my own pocket for all the repair costs. The second services with A/C problem recently. The A/C tech repair costs is approx. $600 (fan motor and compressor replacement). AFC said they will pay ONLY $100 because my A/C is 10 plus years old. Guess what, they did not pay at all at the end after weeks of technician completed service.

Horrible company! It took them 6 days to dispatch someone to address my air conditioner problems. Two more days for them to offer a "resolution". During that time it was 112 - 115 degrees outside. There is no sense of urgency, or even a hint that they cared. They offered to pay $200 towards a $4500 repair estimate. A complete joke. Especially considering it costs $100 to file an incident report (not to mention the $60 per month membership fees). Needless to say, they have been cancelled. Don't waste your money.

This business will say anything to get you to purchase the policy. My dishwasher leaked, they sent out a technician who could not figure out why the dishwasher leaked and left without fixing the problem or recommended fix. That cost me $125 on top of my monthly premium and the dishwasher was still unusable. Fine, bought a washer. A month ago, I made a claim on my air conditioner. It took weeks to find a company that would deal with AFC, And even then, only with me acting as the middleman.

AFC was completely disappointing- save your money in an account instead of signing up with them. They seemed so trustworthy during the sign-up phase, but they are like a terrible HMO- trying to find any excuse not to pay your claims. I signed up for a three-year plan with them and they told me not to worry- all appliances would be covered. I even told them I had old appliances and would it be a problem and they said no, as long as I got regular maintenance. So I've been paying for regular maintenance on my old furnace and central AC for years.

Please do not do business with this company. I placed two service calls. One for my refrigerator and one for my AC unit. My refrigerator is 7 years old and my AC is 6 years old. In both cases, service was denied because the techs diagnosed the issue as a "factory defect" which AFC does not cover. I contacted the manufacturer of my refrigerator (KitchenAid) who informed me the parts in question were not factory defects. The Kitchen Aid rep was conferenced in to a call with an AFC CSR to validate there were no factory defects with the refrigerator. Despite this, AFC stood by the incorrect diagnosis and would not provide repair coverage.

Absolute scam of a company. Will gladly take your money and nitpick every detail to not pay you out. Customer service is also terrible. I called them out on their deceptive policy and canceled and they didn’t even give me a response. I’m guessing because they probably get told what a scam they are on a daily basis.

Be very careful, read fine print. This company does not cover your appliances as they say they cover. I purchased a full year back in November, have not used it until 2 weeks ago when my fridge was acting up. I paid the $75 service fee and a tech came out 5 days later. Tech said compressor was bad, he relayed to AFC, AFC said the cost of the compressor fix was $900 so we recommend you get a new fridge, I said, "OK", then they said, "we value your fridge at $73...but we will give you $100 when you provide proof that you bought a new fridge or fixed it." I said,"ok give me the $100 and I will give you $73 so you can buy the fridge at some store that is selling fridges at $73..." How do you think this conversation ended?

Horrible experience. We purchased a home warranty for the home we were buying. Exactly 29 days after moving in our stove stopped working. I contacted AFC and they said I was out of luck because their home warranty did not kick in until day 30 UNLESS you had a home inspection. We did! I sent the report in as required and was told our claim was denied because it was noted on the report that the "center burner needs cleaning/adjustments." As I noted repeatedly via phone calls and email the center burner was working for 29 days as were the other 4 burners. Claim denied. I asked to speak to a manager and got a text stating that my claim was forwarded to a manager. Almost 24 hours later a manager called to tell me my claim was denied because of the center burner issue.

When I bought the policy they offered me better service than American home shield which was a lie. My refrigerator ice maker went down. I call them they send me to contact a company to schedule the repair. They didn't know who was AFC, comeback and contact them again. Finally someone show up. I pay the service fee of $75.00 and they said I need a new refrigerator. They didn't called. They send me a text message to contact them. Completely bias and unprofessional. They said my refrigerator only cost 599.67 and that's what they going to pay. They don't replace any domestic appliances. When I bought the policy they didn't said that.

After changing home warranty companies for the first time in years we quickly realized this company is trash! Read the fine print, old water heaters corrode and leak and none of it is covered. Look over their A/C policy as well! If you need little fixes it will probably suffice - but for the expensive stuff you need a home warranty for - it’s absolute garbage. I now have to buy a second policy because this one covers nothing and I need the reassurance I won’t be handing over another 2-5k for some other fix. Please don’t waste your money here.

It's been a good experience with AFC. They have sent somebody to fix some stuff. The most recent one is my dishwasher. However, they should have somebody to contact us about the maintenance stuff in the house if they have a tracking record. That's what I consider they can improve in their service.

America's 1st Choice Home Club has been able to help take care of things each time I've had to use them. They walk me through it. They've been prompt and very courteous. They let me know who the contractors would be. And I usually get in contact with them. I always had a good experience. I've already recommended AFC to family and friends. They’ve used them.

I like that I can use my own contractors rather than going with whoever is assigned. But it took a little bit to get my reimbursement.

The reps were very friendly and professional when I signed up with AFC. They understood the business. I was very satisfied with the plan options. I filed a claim for my air conditioner and they fixed it. But I had to call them back and it was the last day on my 30-day warranty. The contractor had to come out twice for one day to fix the same problem. The person that came out was very nice, and professional. The issue was something that he couldn't control but he was willing to come back and explain the whole situation.

I've been happy with AFC, so far. I used it once for the air conditioner. I paid the deductible and they took care of the issue. We're back up and running. It was very easy. The tech was so nice. Right away, he knew exactly what the issue was. By the time I got home, the house was cool again. I'm thankful for the service. It was a weekend too, when I called. Somebody answered the call and told me not to worry, that someone would reach out to me. And that was exactly what happened.

I've had about two claims with AFC and there were no problems. I had a toilet that was overflowing and I was worried because the weekend was coming up. Usually, it takes about two to three business days for someone to come out. Sometimes, it's a bit sooner. With this one, I had somebody out here the very next day. The tech from The Log Doctor resolved it so I'm pleased. I like them. My other claim with AFC went well. My experience with them has been very good and I plan on staying with them. The prices are very good, but I'm more pleased with the service that I received and the interactions with the company.

I'm planning to cancel my warranty with America's 1st Choice because I figured they're not gonna cover anything. So, I'm just paying for nothing. When something went wrong with the HVAC, I let them know. My outside unit was running all the time, but we were not getting any air. They scheduled a technician that would come to check. AFC denied my claim saying it was due to improper installation. They didn't offer any resolution. I just found somebody else and I changed the HVAC system.

We've had a good experience with AFC. Their call center is responsive. They're English-speaking. They're attentive and they always follow up. Everyone they've sent out has been very professional and very good at their job. My recent claim was for a washing machine. They've offered us a sum to replace the washer. They've been totally professional and great.

I've had a good experience with America's 1st Choice Home Club. They were able to answer my questions and were willing to switch me over to find me another repair person if I wanted it. And they called the repair person on my behalf to find out what was going on, and we found out that it was a problem with shipping the part. So, they did well.

I filed a claim online and then America's First called me to confirm what was going on. The contractor called me and they said, "I apologize to start, but all I have is your name and a phone number. I don't even have what appliance you're gonna be seeking help with. I don't have anything." So it was a little bit weird that there was a total disconnect between America's First and their vendors. But then, the vendor came out, and they were very smart. They fixed the problem and it was just a $75 fee.

When I called AFC, the representative was very informative and patient. I asked him questions about what they serviced, what was included in the contract, how much the fees were, what type of response time they had from their contractors, and how much my deductible was. I informed him about new appliances that we had and then I asked for the fee. He told me the fee and then I told him I would think about it and call him back. I looked at some other companies, and in about two months, I called him back and decided on AFC. I also liked them because they told me that I can choose the repair company that I want. I don't have to necessarily go with their contractor.

The technicians have usually been good. But the customer service is mediocre. It's hard to get a hold of somebody sometimes. Instead of me calling in and getting stuck with a random representative, individual agents should be able to be reached through a specialized extension for each one of them. When I signed up, it seemed like it was a great policy but when I go to get a repair, they say, "Oh, that's exempted. Oh, that we don't cover."

AVOID THIS COMPANY! AFC Home Club is a scam for homeowners. Awful terms for the home owner and they hide behind their contract instead of doing what's right. This is a value plan, NOT a fix or replace. They will pay you for the value of the appliance (which they determine) if they cannot fix. My stove top went out and since it wasn't purchased within 5 years they refused to replace and only offered 1/10th of the cost of a new one.

We went through the normal set up and the America's 1st Choice Home Club rep went through what kind of coverage I had, making sure I had everything included, knowing what I would pay, and understood what I would do if I needed it which I have a couple of times now. They've been very helpful in navigating what I needed to do to complete or fix the issue that was going on. The one I just went through where I had somebody come out and I needed to understand what I needed to do next and they explained how to process the service call and how to do that. Everything seemed straightforward. We had an issue with one of our flume pipes for our water heater broke, and we had to get Benjamin Franklin Plumbing out. They were very good, helpful and speedy. AFC did well and were helpful. You should work with them.

We have AFC in three different properties. The times we've used them, the service has been immediate. I’ve had an oven, electrical, plumbing and AC issues. The only one that has been lengthy is the claim for the oven. The repairs were up to $400 which was close to the price value of the stove. We opted for getting a new one and getting that money that they were gonna pay for a repair back. It's been about a month now, but we haven't seen that money yet. As of last week, they told me that if I didn't see the money by the 28th, I should call back.

I tried to use my policy for the first time last weekend, when my 2 1/2 year old AC went out. AFC found that my AC was still under manufacturer's warranty. The warranty is for parts only. AFC would NOT cover the trip charge or labor for this repair. So, if you are a senior citizen and want to buy a home warranty policy so that you can depend on a company to fix your appliances, stay away from AFC.

Compared to my old one, America's 1st Choice has been very good. I recently had a claim for the air conditioner where the compressor broke and the claims process was very simple. They didn't really do much, other than sending the representative out here. He did the work and I haven't heard from them since.

I liked the way the America's 1st Choice Home Club program went and that I pay for two years but on my third year, I don't have to pay anything. The first time I had to make a claim with them was for my furnace and they told me that there would be a technician coming on Saturday between 10:00 and noon. But nobody ever came, nobody ever called, and nobody ever followed up. So I called America's 1st Choice Home Club and they said they'd check into it. A week later, I still heard nothing. So we went back and forth on it and eventually, they gave me a quote and I was told that my furnace needed to be replaced. But then, they said they wouldn't do it for certain reasons.

Signing up with AFC was easy. It was also easy to submit a claim with them. I went online, submitted a claim, made a phone call to verify something, and three days later, my problem was fixed. The techs who came out were excellent. They replaced a fill valve in a toilet and since then, it's performance has been perfect. All in all, I'm very happy with AFC.

I had ongoing issues with my refrigerator and the service came very quickly. But the repairs it needed was going to cost over five grand and at that point, you could end up with more problems. So it was beneficial to replace it. Also, AFC wasn't going to cover the repairs. In the end, they gave me $700 for a $12,000 Viking refrigerator. I pay almost $1,000 a year for the warranty and even if I didn't have a high-end refrigerator, the amount that they reimbursed or covered was very small. So, it's not a good financial investment. Aside from that, if I have an issue, they always want me to find my own vendor and one time, I had a hard time getting compensated that I don't even know if I ever did get compensated. So, I was thinking of dropping them.

We had a claim for our pool. The techs repaired a leak in the pipes and referred us to someone. We asked the person who came out for an additional price on something and they gave us the wrong price. They realized that and never followed up with us. But that was the second time we used that company. The first time, we were under contract with AFC and they were very thorough. With AFC, I have peace of mind if something goes wrong. Service has been fairly good.

I had a situation where I needed a repair done and the techs were unable to fix my dishwasher. I was told that I qualified for a certain amount of money towards a new appliance. Then, I was called back later on and told that was not the case. That was not to my satisfaction. Other than that, I like that they respond quickly and that the service people knew what they were doing. They were polite and they tried to fix the problem. In that way, I was satisfied.

America's First Choice has been easy to work with. We've had a water leak that we had our own plumber come in in an emergency. They covered it because it was an issue that was covered on the policy. We've had some other stuff where we went through their process and had them send a professional. We haven't had any issues where we had red tape or things that should have been covered or an issue for submitting a claim. The only thing that could be a little bit better is when you use your own provider. It's not clear exactly what you need from them. If there was a form you can ask them to fill out and submit versus having to get somebody on the phone, that would be good. I called them, and they got the information they needed on the spot but there was a little bit of frustration from the plumber that he had to do that in order for us go through the claim.

I liked America's 1st Choice Home Club's price and overall sentiment that I found. We applied online initially and renewed over the phone. We worked with an account rep, so it was easier. We've had some misunderstandings about what was covered and what wasn't. They should be more upfront about what's covered on some of the things like a garage door opener. Some of that is hidden in the fine print, and it causes a lot of pain and confusion. But more often than not they've done right.

I liked the information that was shared about America's 1st Choice's offering with the service. Signing up with them was okay. I did claim on my refrigerator. I learned the first work order that I put in had some type of 90-day threshold or grace period. They were only going to pay up to $150 on the repair. Luckily, I didn't end up having to get anything repaired. The refrigerator just needed to be cleaned. But it was disappointing to hear about the threshold because I didn't know anything about that. It'd be good to be that upfront. All in all, America's 1st Choice's service is okay.

I submitted my first request online on their portal and I was able to say what it was. Once that happened, I was contacted within 48 hours if I wanted a technician to come out to the home. They came out and did their assessment. I had to work through my property manager because I used AFC for a rental property. I had them talking back and forth, and I've seen a lot of email traffic. I had to pay the $75 service fee and then I got the recommendations of how I wanted to proceed forward. Once I made my choice, it was pretty easy after that. A pump went out on my dishwasher, and they gave me the option to offer me the difference between the repair cost and the difference in how much a new unit will cost. So we pretty much settled on replacing that appliance. It wasn't that bad.

It's been a good service. We're happy with America's First Choice. I've enjoyed it a lot more than I've enjoyed the previous warranty company. They don't force us to use a contractor that they assign, which is nice. Because sometimes, if the contractor isn't available or if I know of the contractor who they're gonna assign and I don't like them, it's better to find one myself, and then they'll pay for it. America's First Choice is also pretty affordable and they have good customer service.

Go with America's 1st Choice Home Club. It was my first experience with this on my own, and I had a great experience. It was a smooth and stress-free experience between Rainwater, the person that did the work, and AFC on the phone. I called them and said, "One of my air conditioning units is cutting off," and they said, "What do you mean cutting off?" I said, "It's not warming up but it keeps cutting off. Like it turns on, so it works. But it doesn't do like the whole, 'Oh, I'm at my temperature, I'm turning off.' It still stays warm in the house." So, they asked me, "You can get someone to come look at it, and then when they're there, have you call us and have the technician get on the phone with you so they can diagnose the unit for us."

I live in a rental house and part of my rental agreement with my landlord is that I keep up with the home warranty. I settled on AFC because of the price and, so far, so good. It's been easy. I've had a couple of claims, and the most recent one was for a dishwasher that went out. I paid the $100 deductible and the claim process took a couple of weeks, but that's because I travel for work. AFC was quick. The guy came out the same day, checked it out and called in the claim. He was friendly and professional and I felt safe with him. AFC told me that they would give me money towards the new dishwasher. The check turnaround time took a little while, but it sounds like it's just one lady that does all the checks.

AFC covers a lot of the stuff that insurance won't cover. I have peace of mind that I don't have to shell out that much if anything happens. The technicians have mainly been my own people then AFC would reimburse me.

I was so dissatisfied with America's 1st Choice Home Club that I had to cancel it. The people are communicative and very friendly. But it was a constant nickel and diming and them not living up to what I felt like they were responsible for. I went forward with AFC because they allowed for my own contractors to work. I've been working with contractors over the past couple of years, so I know specifically who knows the different models and units, and the appliances that I have in that condo.

The communication has been great. The reps would answer the phone. They would get back to me. I usually call America's 1st Choice Home Club, then submit my receipts like I had to do before, because I had to pay out both times. The first time, they reimbursed me. But that took two weeks. They had to send it via e-check.

It was pretty easy to set up a service with AFC. I called then someone called me back and walked me through the process. It was all done over the phone. With AFC, you can find your own person, which is what I liked about their warranty. It's easier when you have that option. So far, I haven't used anyone that they found and for my recent claim, I just found my own person because I was trying to get the work done fairly quickly. It was for the air conditioning and it was in the middle of summer. They couldn't find someone fast enough so I did my own search.

AFC communicates well. They're speedy with their responses. All around, it's a great service. When I call them, they take our information and within 24 hours, I have a technician calling me. The technicians are top grade. I sent in two claims the same day when my dishwasher quit and my washer would not drain. They sent out one technician for both issues. He took care of it within two days. I'm a very busy mother. I have two daughters that play sports 24/7. We travel out of town to play sports. Knowing that I can call AFC and know the issue is gonna get taken care of takes the worry and burden off myself.

I've submitted claims multiple times and they are always satisfactorily covered. We choose our own contractor when it's stuff at home because we're able to get someone out faster. AFC just gives us an option once we open a claim to call our own contractor and have them submit the diagnosis for approval to them. AFC is worth trying out at least once and comparing.

I used to have a home warranty with another company, and I was less than satisfied with their response. I came across America's 1st Choice from the internet, and I've been comparing them with some other people, and I like the services they offered. I also like that you can choose your own technician if you want to. They've been great. Responses are very timely, they work to reach resolutions, and I've been very satisfied.

What I like most about AFC is the convenience that if I have something going on, I can explain it to them and they tell me if it's covered and set up an appointment. They give me the contractor's name and the day and time they are coming. They also tell me the service fee that I'll be responsible for the day the contractor comes. The contractors have been of sufficient quality.

Submitting a claim has been great. I needed my air conditioner fixed just recently. At first, we didn't realize that the warranty covered the air conditioner. We thought it just covered our appliances like our refrigerator and stove. The mechanic came at our convenience. The AFC people kept in contact with us, let us know what was going on and what the mechanic was saying. The mechanic diagnosed the issue the same day he came out. We had to wait a couple of days for him to get the part then we had him come out and put it in. The mechanic made sure that the air conditioner and heater worked. Look into AFC. For what we got, it wasn't expensive at all.

My experience was very good. They were very attentive and had an immediate response. When I submitted my claim, the vendor got out the next day. I'm very happy that I have a home warranty.

Signing up with them was very simple. They had customer service people call me, but I found it a whole lot easier for me just to do it myself. They're a great company and they have quick response time.

This is another total Fraud and money scamming company that will scam you out of every hard earned penny that you've earned. I signed up with them in May of 2022 on a 36 month extended warranty program, when I submitted my first claim on March 2, 2023, it was a total nightmare in getting my claim approved, from the customer service to their managers who had no clue with customer service experience whatsoever, a total catastrophe. When my 1st claim was finally approved it only covered 1/3 of the cost.

The representative that helped me sign up with America's 1st Choice was great. He was very, very informative, kind, welcoming, and warm. I did a claim on the dryer. The heat sensor went out. The tech was great. He was kind as well. Work ethic was awesome. He was on point. He was very descriptive on what the problem was, he provided a solution, and was very quick on actually executing on that solution and fixing the problem. America's 1st Choice is probably the best company I worked with.

Their price was good and what they offered. They've been very professional and good with us. I had one claim recently and they took very good care of it. It was the dishwasher. The tech replaced something and got it taken care of.

The claim process at AFC was really easy. I had to submit my invoice online, and then they got in touch to do the diagnosis. Working with the techs was good, too. They resolved everything the same day. AFC is worth it and it's also much cheaper. The benefit is having all your appliances covered and you don't have to necessarily pay a huge chunk out of pocket. And if you do, with AFC, you basically get a refund.

The salespersons were very knowledgeable and helpful. They were honest compared to most home warranties and they've lived up to their word. My rep made some suggestions on other warranties that I'd had in the past which was very helpful. Submitting a claim was amazing. Something went crazy with my refrigerator. The contractor came the next day and the tech got the part. They were knowledgeable and even did some extra stuff to make sure the job was done professionally. It was the best process I've ever had with any warranty company. They paid the contractor immediately and with no hassle. Whoever they use for their vendors is clearly competent.

The rep was a very nice guy and there was no pressure. I like the idea that I could come up with my own contractor to fix whatever the problem is. Recently, I needed somebody to fix the oven. I called them and they said, "Do you have somebody?" I said, "No." They said, "Okay, we'll get someone." So they got someone. The tech showed up two days later and he was a pain. I didn't care for him at all. I said, "Well, you gotta call the insurance company and tell them what's wrong and get the okay on it." He said, "Oh, I don't have time for that." I replied, "Well, then you shouldn't have taken the job. You know when you go through these insurance companies, that's what you have to do" Fortunately, the guy wasn't that good. It took about a half hour for him to insert what he had to do to fix the problem.

I've used America's 1st Choice's services twice. One of the times was for a water heater, but it was still under manufacturer's warranty so they didn't cover it. The other time was with garage door issues. They were a little slow on getting contact with the repair person and it took a few days to get things done, but they took care of it. I paid the repairman the full value and they reimbursed me the coverage minus the $60 charge.

All of my claims with AFC Home Club have been easy. Initially, I called them. The lady asked all the questions and told me I could get my own repair technician that was licensed. The second time, I went online and put the claim in. They called, got some more information and, again, told me I could choose whoever I wanted as long as they were licensed. Everything went by so smoothly. I already recommended a few people to AFC Home Club and I just renewed my policy with them two months ago.

Our dishwasher gave out and they paid. This past month, we had to do some electrical work and we were really hit because we had to bring everything to code in the house. I emailed them the invoice and they responded within an hour to say my claim was approved. They told me to send a picture of the AC and they emailed me the checks. I wish the amount was 10 times more but they gave me the max for everything.

Our experience with their reps has been excellent. The signup process was very clear. They followed up with a summary. There were no questions or lingering doubts. We've had several claims and they let us pick a contractor and just submit the bill. They are very prompt at getting everything reimbursed. We've been assigned a go-to person who happens to be the department head. The home warranty has been a godsend. With it, we don't have to worry too much about things. They don't always pay 100% of it because maybe the issue is with an appliance that is really old but the proration is very fair.

America's 1st Choice Home Club covered the type of air conditioner I have in my condo. They were very helpful. They responded right away. They found a contractor within a day and the contractor responded within a day and diagnosed the problem. It was my dishwasher. The water wasn't turning off and they had to order a part. They had it fixed within three days. They were very good. I highly recommend America's 1st Choice Home Club.

Submitting claims with America's 1st Choice Home Club is not a difficult thing to do but I'm not happy with the results every time. There's always the little fine print that you don't see when you first sign up and I don't like the little nitpicky rules and get-arounds that they seem to find to not cover your issue. But they've been fair, so far. In some cases, I choose the contractor that comes out and I like that. But in other cases, they choose and I know nothing about who's coming out.

I'm very pleased with AFC Home Club. I submitted a claim about three weeks ago and they were very helpful and professional. They called to check on it and see if the repair people showed up. The first repair man they sent though, I wouldn't hire him to wipe my baby's butt. My icemaker wasn't dispensing, so he came out there and didn't put any meter to it. He said, "The motor's gone bad. I'm gonna order you one."

I'm disappointed with AFC because they don't normally include the cost of installation. For example, I had to have a garage door opener replaced, but I had to fight with them to get them to pay for the installation of it. They said they only cover the cost of the item. But the repair people have done a good job.

I had a microwave go out. I wasn't really happy with the way they treated me and what they wanted to do because I wanted the microwave to match the existing microwave that was in my house. I found the microwave. But they let me speak to a supervisor named Karen. She was extremely kind and understanding. She assessed the situation and we came to an amicable agreement on what needed to be done and took care of the situation. It's been a good experience for me. However, if they're issuing a check for something, it takes a long time to get the check.

I purchased a house with a pool and I had a time clock on the pool that went out. I gave a call to America's 1st Choice Home Club and they handled it very well. The rep I talked to was very good. They had to find a particular technician and when they did, the guy represented here very well. He has a local business here, so he got the parts, and there was no big rush on the repair, but he took care of it within the week.

I like them because they let me pick my own repairman and I have certain people that I work with. I have to pay up front if there's a service fee and submit the bill to them.

America's 1st Choice is reliable and showed up on time, so I definitely recommend them. It's a good company.

I needed them when we had bad weather and had a frozen pipe. They had a quick response to my phone call and they were great. I ended up not using the warranty because I fixed the issue myself and called them back on the second day to cancel the request I put in for service. But I appreciated the quick response and that their reps are very informative and have the knowledge about things. Seeing how the process goes made me feel comfortable. I'm happy to keep renewing the warranty.

When I would call, the people were nice and gave me the information that I needed. I had a claim for my pool pump. Edison knocked out our power because they were doing some updates. I couldn't figure out how to reset the time so it’d work properly and AFC Home Club gave me a list of people. I called a tech and he came out, did the job, and charged me his fee of 65. The pool guy that came out was really nice. Then, about a week later the Edison generator down the street was leaking oil so they had to shut our power off again. I called AFC again and they said to get the tech back and get a receipt. I did and this time, he showed me exactly how to do it. AFC gave me the address of where to mail in the copy of the receipts that I got from him and they sent me a check for the extra that I paid.

In my recent claim with AFC, the techs came the second day after I called, and then they fixed it the same day. It's been good.

I called them for some repairs. The person that received my call made the claim. But she explained that it wasn't in my plan. She was very helpful with that. They're also very patient and they will answer all the questions you have. All the coverage that it provides with the cost is also reasonable.

We've attempted to use AFC twice, and both times, it worked out fine. They've been responsive both times. The tech that came in fixed the washing machine and the dishwasher in just a few minutes. He was very good.

America's First Choice reps are very professional, timely and willing to answer any questions I have. Anytime I have any claims, they contact me immediately. I put them in through my phone. It's usually within a couple of hours they'll contact me and send one out. Or I'll already have a technician and then I'll just get that reimbursed. I had my sump pump done and the techs had to look at my washing machine. It’s been a good experience.

There are certain limits to what I can do within a certain time. America's 1st Choice Home Club should have more inclusions of what they cover. That would be helpful.

When we call and let them know that we have a problem, they try their best to get somebody to contact us to come and check out the problem and do the repairs. The techs have been very good as well. Recently, our toilet would run and we'd stop it. Then it would run again. The techs got everything they needed to resolve the issue the day they came out. We've been happy with AFC.

I needed to use AFC when the sink clogged, and when the dryer stopped drying. We were pretty happy with them. I just logged the issue on their website and I didn't even call them. They found the technician, and then they followed up till the technician had scheduled in with me. They also followed up once the technician came in. It was pretty okay. There was no hassle at all. There was no surprise, I paid out of pocket for the initial visit and the consult, and they agreed on the rate and covered everything else.

The service is fine. In comparison to my previous experiences with home warranties, the reps seem to be very flexible and accommodating. I can email or call and talk to a person. Also, they were really flexible with the payment options. I have peace of mind knowing that with them, I can find my own person to do repairs and they'll still reimburse.

I had a leaky shower neck. I called AFC and they sent out a plumber. He was good and he fixed it. I paid him the co-pay, then AFC took care of the rest.

Since I've had them for three years, I've only used them three times and it was fine. I had to pay out of pocket for some plumbing issues because it happened over the holiday. But I sent them the bill and they were saying they would reimburse me up to what they would approve. I would always have to pay that service fee of 75 but then they would pay the plumber whatever they would approve. Like it was 200 some dollars, then anything other than that, I would have had to pay out of pocket regardless.

I was comfortable with the people I spoke with at the time I called America's 1st Choice, and I felt like they have good customer service and they gave me a good price. As far as claims, everything was good and easy. I just tell them what's wrong and they send someone to come and diagnose it.

Having a home warranty with AFC gives peace of mind. We have new appliances but things go back quickly these days. So, it's nice to have somebody. When we called last, it was not something they covered, but before we realized that, we had talked to them and they had said that all we had to do is get my own contractor. The plumber we got was who we would have used had America's 1st Choice covered the claim. He was excellent and he did a great job.

I have three homes and three different policies, and I'm doing research on all of them. I signed up with America's 1st Choice over the phone, and I paid a small amount, then I have automatic deductions from my bank account every month to the tune of about $50. My experience has been team-oriented. They do excellent service, and we work together to come up with the best price to fix anything that's broken.

I had AC problems. America's First Choice needed me to have preventative maintenance, which I had, but they kept saying the details were missing. Every other warranty that I talked to didn't require preventative maintenance. I had just bought the house. Why would I automatically do maintenance that was just done in January by the sellers? That's how warranties or policies are set up. Everything has that reason to not be covered.

America's 1st Choice Home Club fit my choices the best. I have peace of mind. There was one contractor I didn't care for, but the AFC people have always been good on the phone.

I've had several relatively small claims that America's First Choice has covered quite nicely. My claims have been small enough that they just tell me to get my own person to come out. So, they haven't had to wait for them to send anybody out. I had a leaking toilet and a fan that were acting up. They were just a couple hundred dollar things. I'm sure if I had a problem with the air conditioning system, they'd send someone out to evaluate it. I did have a garage door opener go bad. I've had other home policies and I'm very pleased with AFC. I've been totally satisfied.

I like that AFC lets me kinda choose somebody I knew or that I had heard of locally. I had a plug-in that wasn't working and the electricians came and said they fixed it. They also fixed the light in the living room for me. But the plug-in still doesn't work so they're coming back. They've been real good about responding.

Talking to a number of different companies, I felt more comfortable with AFC. The gentleman that I talked to seemed to be very forthright and honest about what they cover and what they don't cover. I'm very satisfied, thus far.

The gentleman from America's 1st Choice I purchased from was very good and persuasive, and I got a better deal than I would have gotten. It's just there was a little dishonesty in the coverage on the appliances. They make it sound like, "Oh, yeah, well, you're covered, blah, blah, blah." The minute they find out it's something then they say, "Oh, well it's not covered because this part went out and it caused this part to go out." There's a little of that going on. I do like the people that I've tried to work with. They do seem to be better than average. I just don't like their policy, and it's not clear when you purchase it.

The application process was simple and for an insurance policy, their plans are not bad.

My AC unit went out and the tech said it's not worth fixing. But AFC Home Club depreciated almost the whole thing. They were only giving me $200 for a unit that costs 10,000. They appreciate it based on the age of the appliance. I'm sure it’s somewhere in the fine print that I didn't read. That one kinda stung. Other than that, they've done well on various small stuff. The heating element of my oven went out and they covered all that. But it's a very new oven. They might do good on newer stuff but on older stuff, they do not do a good job. The plus is they allow me to pick my own contractor. Some places don't do that.

For my first claim with AFC in over a year and a half, they gave me a hard time over a technicality (they stated a failure was caused by a rodent since the tech pulled out an old mouse carcass that had died some time ago even after the tech said that it was unlikely the main cause of failure since the heater had stopped working last week and that mouse looked like it was months decomposed). They only offered $250 out of a $1400 repair. AFC said they were a value-based warranty company which meant they would only compensate for the current value of the heater instead of what it would cost to replace it with a new one. I signed up with the impression that the full cost of a new unit would be covered in the case of a failure. Charging me for a service I didn't use, and then when I finally did was inadequate and failed to meet expectations is absurd. On top of that instead of trying to remedy the situation, they charged an additional $75 cancellation fee.

I used them once for a service and the experience was good. They did the job, they took the full ownership of it, and then, in the end, I only paid the service fee. The techs figured out what needs to be checked. It was good. Having them gives me peace of mind. I'm satisfied.

My washer stopped working. I tried LG’s website where they give you hints of how to troubleshoot, and nothing was working. I submitted the form through AFC. After four days, including a weekend, they couldn't find a technician that would work with them. So, I had to go find the technician. I'm very angry at them right now. They are a scam, they're liars and they do not hold up to what they advertise. It's all false advertisements. They say they're going to cover a repair or they're going to cover a technician just coming out. But then they don't. Then they come back to you and say, “Oh, yeah, because it was old.” But, I told them it was old when I got signed up, and they said, “Yes. We cover it. We'll do the cost of what it would be to buy a new one.”

The last experience I had with America's 1st Choice was perfectly seamless but the first experience was horrible and it was the dead of summer. My son is disabled and the air went out, and after I filed the claim, they told me it would be faster if I find somebody myself. So, I found a repair guy and the guy finished up. I called America's 1st Choice about payment and it turned out I would have to pay upfront. The lady was disrespectful and unprofessional. My son's therapist was here and she couldn't believe how the lady was talking to me. So, I was dreading the last time I had to call or put a claim in. I just let America's 1st Choice pick the person and I paid the $75 and it was fixed. I know not to find my own person because it's a whole bunch of mess.

Our microwave went out the Sunday before Christmas, and then I put in the claim, and AFC found someone to come by. Then they called me Monday, and then the contractor came out Wednesday. They told us what the issue was, and it was cheaper to get it replaced than to fix it. We bought the new one ourselves and they came back Friday to install the new one. So now, AFC is going to send me some money for the replacement. The contractor was very friendly, and on time. They responded really quick because we had to call them back to schedule the install for the new one and all of that went well. AFC is very good about following up and their response times when you put in a claim. Also, I really like that they remind me to renew every year.

The representative I spoke to at AFC brought a lot of confidence and expectations. AFC was more expensive than some of the other ones but I liked the value represented in the conversations with the initial sales rep that I had. The contractors show up quickly, but the follow-up seemed to be lacking a lot. I had a contractor whom I had asked for follow up on one quote for air conditioning work, but they never got back to me. There was a plumbing company that I put in a request for, but they never got to it. I had ended up getting my own contractor, but I was still out of pocket that $75 for their initial visit.

There was an issue with getting a contractor out here where I escalated the claim, and AFC got somebody out here immediately. The contractor was okay but before they came out, I switched the circuit off and turn it back on, and it worked. But the guy was already on route.

Having a home warranty is necessary. I have AFC and submitting a claim to them was easy. Their reps were good and they addressed my concerns for the most part. The tech was great too and he told me how to prevent the issue in the future.

America's 1st Choice was helpful when I had to repair and replace some items. The claim submission process was very easy. They don’t do a one-for-one replacement on items that are old, but I can't really expect that and they helped take some of the pain out of replacing some older items.

I've only had one service call in two years and all I had to do was pay the deductible. I called AFC's number and told them what my problem was, and they had a company reach out and set up an appointment. Then the tech came out and replaced everything. He was very knowledgeable. He figured the problem out immediately, and got the parts and fixed it right away. It was very simple and easy. AFC is well worth the money because you never know what's gonna go wrong.

America's 1st Choice could have higher levels of coverage. The signing up process was the best though.

We have an older AC unit and we did the maintenance on it. I felt like we should get the warranty. We ended with America's 1st Choice Home Club. They told me they covered the AC but they didn't. They zeroed it out to nothing then offered me $200 for $16,000 worth of AC. They cited a whole bunch of fine print. I'm not a fan at all about that.

I had a claim to America's 1st Choice for a pipe underneath my sink that came disconnected. It went well. They contacted me pretty quickly and had somebody out the day after. He was great. Overall, it was easy to schedule with America's 1st Choice and they had somebody good come and fix it and it wasn't super expensive.

We were told that the coverage that we had with AFC Home Club didn't cover what we were needing assistance with. But once we submitted the receipt from the electrician, they reimbursed the charges easily and it didn't take long for the check to be received. Aside from that, the contractors have been very pleasant to work with and easy to get in touch with. Even after, they'll give a commentary of, “If there's a problem, you can call us back.” And unlike some companies, when they say that, they actually will come back out and take care of whatever wasn't fixed or whatever went wrong. I would tell friends to try out AFC Home Club because they've been nothing but good to me.

I was able to use my own repair company. And America's 1st Choice Home Club reimbursed me for what I paid. I will renew again.

We've only used them twice, and they get things done pretty quickly.

If I have a local guy that knows my house and that I trust personally to be in my house and to fix things right, I like the fact that AFC covers that contractor under the warranty, and they don't just send their own fly-by-night people out here to try to put a Band-Aid on a bullet wound. When I signed up with AFC, the experience seemed good right away. I had a phone call and an email from my personal client service rep, which was good. I did try calling him a few weeks ago and didn't get a response back. But it wasn't that big of a deal.

They were very quick to respond. There were great individuals that came out, and the job was well done. All in all, it was great service. AFC has good coverage and they have great contractors that they work with.

I had my refrigerator claim with AFC. They told me I could choose my own repairman or they would provide one. I called my own but he said, "I can't come till Tuesday." So, I called AFC and they gave me the name of someone. I called him and he said, "I can't get there till Wednesday." I said, "That's not going to help me 'cause my refrigerator's not working." I called my own person.

We've had various problems and America's 1st Choice has helped us out. We've been with them for about three years and the experience has been good. Submitting a claim goes pretty quickly. When we call in, it's within the same day that we find out who the person is going to be to fix us or to come and see what the problem is. I'd tell others to go for America's 1st Choice.

When I found AFC, I talked to a representative on the phone for a while and he said that I can always use my own outside technician. I wouldn't need to have it pre-approved. When one of our main line plumbing lines was clogged and I couldn't get something pre-approved, I had to call a plumber right away. So I called the plumber, and I had them come in the middle of the night to do work. The next day, I submitted my claim and AFC took care of it in less than a day.

I had an electrical issue. After the phone call, within a couple of days, America’s 1st Choice Home Club had scheduled me for an appointment. They picked an electrician. They sent somebody out. He thought he resolved the problem but he didn't. So, I called back and America’s 1st Choice Home Club sent the same company, just a different electrician out. And he resolved the issue.

I have America's 1st Choice Home Club for both of my houses. It's my first time using a home warranty, but I've got two older houses, so it is giving me a level of security. What appealed to me was the fact that I could use my own service technician and I could be reimbursed later. And that was a feature that a lot of other places did not have. It was important to me because I already have established relationships with providers or repair people, and those guys don't want to deal with the claims.

We liked America's 1st Choice's pricing model and what they covered and talking to them on the phone, we also liked the customer service. It was a gut feeling. We felt like they were a good fit for us. The price wasn't so high that we felt like it wasn't a huge risk either. It really came down to, "Hey, we can sign up for this for three years. If we use it, great. If we don't, no harm, no foul. Lesson learned."

When we call America's 1st Choice or send an email, they were pretty quick but the problem is they've put it into an email-type thing and I'm not exactly sure how to get it from them. It supposedly is very easy to get to it. Other than that, the technicians haven't been a problem at all. They're very good.

So far, everything has been great with America's 1st Choice. I did a plumbing claim and I called them. Somebody got out here fairly quickly. They guy was nice. I didn't have any issues with them. They even have to come back a second time. They were apologetic about it.

America's 1st Choice seemed to have the best reviews. Their application process was super easy. I've been with them for a few years now. They arrange people to come out. It takes all that headaches out. In August, my dryer blew up, and they took care of that.

When we submit a claim to America's 1st Choice, they usually call in about a day to follow up. We've had three claims at this point, and each time, they kind of follow up throughout the process. Usually a couple of days before this is supposed to happen, and then they also follow up after the technician’s been to the house to make sure that we're happy with the service. We've been really happy with those that we've had thus far. We've gone with whichever ones they've recommended, and we've had no complaints.

So far, everything's been going fine with America's 1st Choice. We just had somebody come out and do some service on our air conditioner. The tech was very friendly, and came out very quickly, which was a lot sooner than I expected. We're overall happy with him fixing the problem that we had at the time.

We went online and looked at the most favorable to look at, saw what we needed, and that's why we turned to America’s 1st Choice. I called and asked the questions. So far, we had a situation where we wanted to have our own contractor. We have a bit of a miscommunication, but we talked it out. We were allowed to retain it, and we had great service. We're pleased because we have people we can talk to. And if we needed to talk to somebody or get resolution, so far, it’s currently with the air conditioner, we've been able to get issues resolved. People were very professional. They listened. They went back to get help because they couldn't answer. And in the end, there was a resolution. Fortunately for us, it was a resolution in our favor to keep our contractor that had been doing the work.

Every time we submitted a claim, it was like pulling teeth to try and get the money. We tried it a few different ways. We have the option to choose our own service provider or go with someone that America's 1st Choice recommend. Whenever we chose someone that we wanted to go with, it was difficult because the people would not always want to have a full conversation with America's 1st Choice people. So, thought we’d try the other way. But the people that got sent out didn't feel like they were of the highest quality. So, that was why we decided to just stop and deal with it on our own.

I'm not always pleased with the process of submitting a claim, but it works. This last time did not go so smoothly. But I submit a claim and I can do it online or by telephone. Sometimes the representative is helpful, and sometimes they're cumbersome. I had an issue with my HVAC system. And they wanted me to go outside and find the serial number of the unit before they would take care of the claim. That's crazy. I am not going to do that. The repair person who came out eventually provided that for me. It was annoying that they held up the claim until I had to argue with them about that.

This company is fraudulent. I just reported them to the Department of Insurance out of the state that I live in. I have had many invoice sent to them and they cover very little. I was signed up for the platinum service which I think means they do nothing. Well if you have issues with AFC Home Club you should log a complaint with your state Department of Insurance. If you are thinking about doing business with this company. Just to let you know they do business through calls only for no communicating paper-trail.

I had another home warranty service but did not like their services. I went with AFC, and I've been with them ever since. Their contractors are very professional.

I like the flexibility of being able to choose my own contractor with AFC. This other company sends out who they want and a lot of times, those guys don't care. The benefit of being able to choose your own contractor makes a big difference. The times that I've called AFC, no one has ever been rude. Everything has been good.

I had a good experience with America's 1st Choice. I had a claim regarding the AC unit and I had a bit of trouble in the beginning because they said they didn't have any available technicians and my initial claim didn't go through. So I had to call back again. But that was the only issue that I had. After that, getting the claim paid out and resolved was fine. They said I could find a technician on my own and then I can work with them to get reimbursement. When the technician was here, I was asked to call them to relay the diagnosis. That went smoothly. America's 1st was easy to work with and they were responsive.

I am so sorry that I entered into a three-year agreement. America's 1st Choice Home Club is horrible. They nickel-and-dime the customer. When I filed a claim for a repair, a man showed up to do the repair and told me I had to pay him. He was working on an HVAC. He had to call in and the home warranty gave him permission. He did the repairs and told them the unit needed refrigerant. He charged $100 per pound. He then had to call them back and ask if they would cover the refrigerant. They cover the refrigerant at $25. I had to pay an additional $75. They’ve already gotten $1,300 from me because I pay $100 a month for this alleged Platinum plan. That was my first experience contacting them.

Each time I’ve called AFC, they’ve been extremely helpful. They weeded through the bad apples and shed them. Kayla and Karen followed through and got everything fixed. Don’s Appliance was scheduled. They came out with the right part, weren’t here 30 minutes, and were done. AFC has been reasonable. There are times when the vendor that they want to use refuses to show up because we live out in a rural area. AFC would tell me to do it myself if I could. An example is the water heater. AFC told me to send them the receipt. They cut me a check and had it in the mail. But I wish they would work more with the local businesses. Brenham, Texas is a small town. I wish AFC wasn't so heavily dependent on Houston people and spread the money around to the more rural areas.

I was hoping for a different type of warranty company after 35 years of dealing with various ones. Nope, this isn't it. Salesman said all kinds of wonderful, unique things. Here are 2 examples: you could call your own contractor and then submit the bill to be paid and if they needed to get into a wall they would refinish it to a rough finish so all you needed to do was paint. There were many more things said like this. When the actual contract comes, NOPE, nothing like that in the contract. Furthermore there are just weird things like coverage for days 31-60 are only covered for $150. What? Never seen anything like that. Salesman also said there was no limit on AC repairs/replacement like other companies. So contract says they will prorate the life of your unit. Read Consumer Affairs reviews.... Some people only got paid $200 or were told they did not maintain their unit, etc et. This is just another scam and I am really pissed that I even wasted my time.

I called America's 1st Choice up and talked to someone. They were honest and fair with me. I had the package for a rental property that I have in Hammond, Louisiana, and then I got a package for my home here in Texas. I think they kind of got it crossed up a little bit. They've since settled that. As far as having to submit a claim, they ask you, "Was it properly maintained? How old is it? And what's the name of the product?" I'm used to those questions. If it's a real emergency and they can't get somebody out soon enough, I have the option to find someone myself and they'll reimburse me. All that works out pretty good.

When I used their customer service, like planning and getting my warranty, the team of America's 1st Choice was very helpful. They explained everything to me and were just personable. I had almost everything covered in my home for half the price that I was paying before. I had American Home Shield. Mine was 1,200 and something, and hers was 1,200 and something. When I transferred over to this one, I was able to get both of them for less than $1,000 for two.

My dryer was having issues. It turned out that the outlet failed and burned the plug on the dryer. So they replaced the dryer cord. The tech was very good. He didn't have a cord with him so he had to get it. That was understandable. He did that and put it on. It was good. I just had to call someone else to replace that plug. That was separate and that was claimable. I'm getting reimbursed for that. It's been a good experience with America's 1st Choice, so far. Worthy of re-upping.

I had a good experience recently when I had a leak. They also sent me the contract when I had our leak. I read through everything that it covered. I said, “I replaced my air conditioner and my heating last year. Can I get any type of reimbursement for that?” They said no because a year’s been gone by already. I replaced my hot water heater also in November and they said, “No, too much time has gone by. We can't give you anything.” I was disappointed. I know that I should have called them, but I didn't realize since I was a new customer and read the contract. I would have appreciated their manager contacting me and trying to work something out with me. But everything was fine with their submission process and overall customer service support.

I will be accurate and fair. Your company sucks. A/C broke and you wanted documents I couldn’t find. I have been paying for a policy with your company for a few years but I will cancel my policy as soon as your call center will answer their phone. Oh just in case you didn’t understand what I said in the first sentence, call me. I’ll bet happy to speak with someone. ** or **. I’m available 24/7. Shannon **

Bought a “home warranty“ for $550 and when I had a claim for A/C ($725 repair) they were gonna give me $100. Oh well. Lesson learned. There’s no such thing as a home warranty unless it’s from a builder in the first year. Don’t waste your money.

Took out the 3 year platinum membership, which I didn't use until about 2 years in. My central air conditioner quit, of course in the heat of the summer (I live in Arizona) and I called them about a repair. They claimed they couldn't find an account for me, even though I gave them about 4 different options to check. I hung up and called the refrigeration company I use to come and check it out. I decided to call AFC back, and this time they COULD find all my info(?). I explained I made an appointment for the following day, and she told me that was okay.

In general, it took too long to get a service provider to come to repair. From submitting a service request to completion, it took 1 week or more. In the future, I may get a local vendor and then get reimbursed… The overall service is acceptable.

Very prompt response. Explained process very well, and was very efficient. I experienced this on two separate claims. One with my own technician and one with AFC recommended technician. Both exceeded my expectation. I was thoroughly satisfied. I will definitely use AFC as my home warranty company in the future.

My dishwasher was leaking. America's 1st Choice Home Club sent the tech out here. He determined it was one thing when it was not. But I just found out yesterday that it wasn't what he said. So, he came out here, diagnosed it, wrote up a work order, but never came back. Never contacted me. Just ghosted us. My dishwasher was repaired based off of what he said. I ended up having to get somebody else. AFC reimbursed me. But I don't even know that that person that came and fixed it looked at it. He just went based off of what I said somebody else said. And the people that came yesterday, it was something different. So whatever was replaced never needed to be replaced.

I've been an America's 1st Choice Home Club member for more than two years. And luckily, it's a warranty company so I did not need to call for any claims except once. That happened three months ago. But from day one since I started, and even when I needed the claim to happen and I made the call, everything was great. The service was good. Everyone was very responsive. My overall experience is great. The last person I spoke to, Rachel, is my account manager now and she's very good and responsive. And I renewed my service for another year.

AFC settled my request quickly. However I’m not sure how the company defines replacement. The amount determined to replace a microwave did compare to the actual amount it costs to replace. I think I would do better saving the $50 monthly payment and use my savings for household repairs. Thank you.

My refrigerator went out and the claim was processed as I called in. Then I received a callback and I got a date for the service guy to come out. Then he came out, and it was good. He diagnosed the problem, called AFC and told them what the problem was. He got approved to do the job. So it was done in a timely manner. But after it was fixed, I saw a little water on the floor when I got home. So the tech returned back within a hour and fixed that problem as well. I was really pleased with him.

When I signed up with AFC, the rep was very helpful with me and really nice. I felt very confident with him and I could talk to him. Also, when I call them, I'm talking to somebody that is in the United States, not in another country. I had a problem with my cooling system. The serial number and the model number didn't show through. I sent a letter out and signified that I was very concerned about that because if anything ever happened to it, we'd have a record of that. But we got it taken care of and the repair was only $150. I got a $75 refund on it. I was really pleased with the way it worked out, that I know that I have the protection on it.

It's been relatively easy to have. So far, so good.

I normally call in when I submit a claim and it's been easy and satisfactory. However, they don't want to fix things like leaky faucets. But they say, "If you contract with your own contractor, we'll reimburse you whatever it cost. Just send us the invoice." But that's one more phone call, one more invoice, one more process which I'd rather not have.

We were well-taken care of, getting the problem understood and getting a technician assigned and out to fix it. On the initial phone call, we were misled slightly, being told we could get a secondary issue looked it and repaired when -- I was told later -- we weren't covered for the problem. The main issue was resolved to our satisfaction, however.

We had a leak on the first floor, in the ceiling, coming from a bathroom above. I called the insurance, asked them what to do about it and they told me that I could call whoever I preferred instead of them sending somebody. The techs called them back to confirm what was and was not going to be covered. They told me that detecting where the leak was coming from was not covered. Some plumbers offer theirs free, while some charge. The ones I engaged with charged for everything, even that first detection. They found that one valve was bad and replaced one faucet as well in the shower above the leak.

The plumbers who came recently were good. We chose them ourselves. We used them in the past and they did a good job. That’s what I like about AFC, because they don’t make you wait around for them to find somebody. You have the option of doing that or you can just find someone on your own. AFC just has to get all the documentation and the repair people have to be certified.

The wait time for an operator is too long. Also, when I put in my request for someone to do something to my apartment, I need a response as to what's going to happen and I don't have to be calling to find out why something is not fixed. It took me almost four weeks before I could get somebody to come and fix my dishwasher. Another problem I'm having is I have to keep calling people. My microwave was not fixed, and I was told I could order the microwave and America's 1st Choice will pay the value of it. They said that they're gonna send me a link to upload my receipts so I’ll get back my payment, but how do I get to where they said they sent me the information where I could upload? Nobody called and told me, “Okay, the link is there. You can do whatever you want to."

I've used AFC twice and everything went smoothly. I've submitted a claim where I called who I wanted to do the repairs, and I submitted the receipt then they gladly reimbursed me. I've also called them directly to start a claim, which they followed the whole claim through from beginning to end. The people I contacted from the organization were very helpful to me. I have two homes covered by AFC and I would tell people to go for it. No hesitation.