AFC Home Warranty Reviews

The most unprofessional and trust warranty company. I get this home warranty for 4 of my investment property including my home. I purchase the most expensive coverage plus extra coverage for ice maker and plumbing. Up to three years contract. For every single repair they bring an excuse to not pay or repair. Even due after few mounts getting contract I sold one of the property still they never paid me back the rest of 2.5 years left contract. All they said was lie and reject. Never recommended to anyone.

When my home warranty was up I looked on the internet and found different companies. I talked to a couple and with the three-year-plan, America’s First Choice Home Club's was the best economically. AFC first gave me a company that was way up in Marietta. I called him and there was just no way with my work schedule and he didn't wanna be down here in Stone Mountain. I called the company again and said, "Look, this guy, we can't find the time because he's so far away." And then, they gave me this other company and it worked out really well, and they got them here quickly. But that was kinda weird. And even he said, "I don't know why they gave me your case because I'm really far away." It was fixed pretty easily after I called and said I needed another company and they sent me another number.

I recommend AFC. So far, I have no problems with them.

We have made some claims and all have been denied. Eventually, after much interaction, we got minor compensation. I have the exclusions and I have a hard time figuring out what they actually will cover. I would have preferred the $1000 for the cost of this warranty over the actual warranty.

Watch out for all the loopholes and read your contracts. I purchased this warranty for my rental property. The appliances were older but I did not think they would not be eligible for repair. I mean ALL of them except for the new refrigerator we put in but then that's covered by the manufacturer. ALL new appliances come with a warranty or buy an extended with SquareTrade. I have had other home warranties where they replace the item with something of equal value (Sears Home Protection) no matter how old it is if it cannot be repaired. It is cheaper to just pay for a repair service or buy a new appliance if you want peace of mind.

I had American Home Shield and I wish I never switched to America's First Choice Home Club. I signed a three-year contract with them and it's been bad experiences, left and right. The last time we had was so easy. You just call in, they text message you, somebody comes within 24 hours, the thing gets fixed, and then you're done. But First Choice always finds loopholes. They say they're not going to be responsible for that and they're not responsible for this.

My brother wasn’t too happy with another company he was with. Then he heard about America's First Choice Home Club and he said he would give them a try. I also chose them because of him. The warranties that I had when I first bought my products were getting ready to expire. The reps were really nice but when I first signed up, they did not explain to me that when I have an issue, I have to have this person doing the repair give an estimate, then it has to be approved. When I had an issue with my toilet leaking, I called and they told me that I could use their person or I could get my own. But if I would use theirs, it would take maybe 24 hours and I couldn’t wait that long. My toilet was leaking and I needed to be able to use it. So they said that I could get my own person as long as he’s licensed, certified and insured. It was not a problem because I already had a plumber.

I bought a home in 2015 and at the time, AFC was offering me the best price and they had a couple of other incentives that were working for me so I went with them. I have put in two service requests and AFC has gotten everything done. I just call them and they usually get back with me with the provider in my area that will take care of the work and go from there.

America’s First Choice Home Club has better ratings. I have an ongoing claim with them which I filed over the phone. I missed my first appointment so I had to call them back. The contractor was very polite, and I was very apologetic. He's supposed to come back on Friday. They've been cool so far. Don't choose other people.

My brother is a realtor and I was buying a house and he told me to look into some kind of insurance plan. I Googled it and America's 1st Choice Home Club came up. Their prices were reasonable and it seemed like they covered more. But that’s an issue because the person I spoke to on the phone would sell me anything. They got the packet but I didn't get it and I had to call three times for it. And he had told me the roofs were covered, but they were not. He had told me, "Your dishwasher breaks, we replace it." Those were his words.

I read the reviews on the internet and America’s First Choice Home Club was certainly better than the last two that I had. It sounded like a good possibility so I just gave it a try. I file claims over the phone and the reps have been very good. The wait has not been long, which was unbearable with the last company that I had. I have only had one claim and I was very satisfied with the contractor's work. I have to call them again because my dishwasher is leaking.

AFC Home Club was able to provide me with a plan that was affordable and has the coverage that I was seeking. When I submitted a claim once, I did it over the phone and I had a positive dealing with their rep. She provided things in advance than their normal time frame. I had a good interaction with their technician too. They were timely in their response and were helpful. They had to come back out and they've covered our needs in a timely manner. Others should consider using AFC Home Club. They could look to see if AFC could meet their needs.

Our AC unit went out and the part needed to fix it was $1500. We were also advised we should replace the system. One of the reasons I took out a home warranty was for situations such as this. AFC said the part we needed to fix the AC wasn't covered and would not pay anything toward a new unit. Why do I even have coverage? I plan to cancel.

I had a good experience with America's First Choice Home Club. I was searching for the best warranty, so I started Googling. Then I saw they're rated, so I got it. I talked to the sales guy and he was good. I was happy about being able to cancel it at any time or I can bring my own contractor--I have a good plumber. However, when my contractor tried to call, he waited a long time. So he dropped the call because he was coming and it was an emergency plumbing issue. Besides, the contractor cannot keep calling or be staying online for a long time. But other than that, when I call AFC, they would call me back immediately and send out a contractor for a different issue.

I researched AFC Home Club online. I was looking for prices and the benefits were nice. The claims process, which I did online, was very easy. The first technician never showed up. So, that one wasn’t that great. The issue resolved itself somehow, and so I told AFC Home Club to look into them and maybe not use them again just because they never called or never showed up. Nevertheless, the next tech came on time and got it fixed really quickly. He was really good. I'd definitely recommend AFC Home Club.

Whenever I submit a claim, I call in and open a claim. The claims rep answers, opens the claim and gets the information. When my dryer and oven broke, the technicians who came were fine and got everything situated. We've had AFC for years and it started when we looked into getting a home warranty due to the cost of replacing appliances and other things that would be potentially very expensive. We searched and we found AFC Home Club.

One of my friends said something about AFC Home Club. I went on the internet to compare prices and decided to go with them. When I filed claims, the technicians they sent out were great. The first company I called was for my washing machine that wasn't spinning. Their tech kept saying that I owed $75 but I said I owed $60 and AFC would pay them the rest. He called his office and got it straightened out. So, they weren't very informed on that.

I was getting older and unable to do a lot. I replaced a roof this year, an EZ tier, and a brand new refrigerator, which would have been covered by a home warranty. And everybody said it was getting to be a time for everything else to start falling apart in my house, so I decided that I needed to see some insurance for all my home needs. I was searching among different companies, filled out a form, and somebody from AFC Home Club personally called, so they got my business.

I shopped around for different home warranty providers and I selected America's First Choice Home Club after doing a comparison of the cost and services provided by other companies. I worked with their salesperson in Georgia, explained to him what type of home equipment I had, and he was able to cover what I described to him. I've had two claims so far and for the first one, I called ahead to talk to the service people and make sure it was covered. There was a situation that wasn't covered but it was not a big deal.

I went with America's First Choice Home Club because of their pricing, although they are competitive with everyone else. Submitting a claim, however, was a very poor experience and I was very disappointed. I had a garbage disposal issue and I've come to find out they only reimburse a partial amount of the disposal and not any labor required in replacing. Because on their website, it says what they cover and one of them is the disposal. But it does not say that the labor is not included and it does not say that for the disposal, as an example, "We only cover x-amount." And looking closely at the contract, it stipulates something about certain items that they do not reimburse labor charges for. I even did the installation myself as they would not cover labor.

Was lied to when purchasing coverage as they told me it will cover items it did not. When I called to ask, I was laughed at by manager who said I must have imagined it. Can you believe it! I sent in a certified letter to cancel the coverage and just got a renewal email. Of course when I called to make sure they will not bill me again, no one answered. DO NOT purchase this insurance. STAY AWAY!

I have been with this company for 4 years now and each interaction I have had has been great! I was surprised to read some of the other reviews but I am happy. I just had a plumbing issue with my toilets and sinks backing up. I called them that morning and they had a plumber set up for me within a few hours. He snaked the lines and had to replace some piping which I know can't be cheap. I have had about a request a year so far and each time I have been happy, I feel like I am getting my money's worth and that I am appropriately protected.

I'm very disappointed with this company because I purchased a home warranty for my home and 3 months later I submitted a claim and not only that they don't want to cover the electric fail. I have to pay the technician that was very unprofessional to tell me what I already know. That it was a short in the wire, when you no need to be a scientist to know that, and I discovered that, they have a lot of hiding stuff in the contract. They only covers parts that doesn't break on the items. They said that your appliances, plumbing and electronic, electric are covered but it's only parts that doesn't break. They don't cover the main things, don't ever buy this warranty.

I submitted my first claim to AFC Home Club and the rep was alright but I'm just not happy about it. They sent a guy out to do what I already knew had to be done. I knew the machine had to be replaced. I wish I'd gotten more than $100 because the machine costs over $400. They claimed that the old machine is only worth that much because of the age of it. I'm going to end up getting $40 because that guy cost me $60. Also, the new washer hasn't arrived yet. I wish they would cover more of the money for the machine and not to have charged me of $60 for a guy to come out and spend 10 minutes to look at a latch and say it's broken. The whole thing seemed kind of silly. I would not recommend them and would tell others that I wasn't happy with the entire experience.

I've had a home warranty before and I decided to look into getting one again. AFC Home Club has live people I can talk to and that made me go with them. When I submitted a claim, I did it online but it was difficult so the live person had to come in. I had a fine dealing with their rep but I feel that the technicians they used were not competent and the quality of work they performed was not good. At the time, they did not look into the problem and just recommended a replacement. I had another technician that came out and did an evaluation, and it was a totally different conclusion. I also found out later that there were a lot of hidden agenda and some limitations. There were stuff they don't cover after I signed up. When something happened after the first month and my repair cost was up to a $1,000, they only covered $150. They also said I can cancel anytime, but there is a cancellation fee. I’m very dissatisfied and I’ll tell a friend of mine not to go with them.

I researched America's 1st Choice Home Club online as I was looking for a home warranty. Initially, I thought that what they were offering was competitive in comparison to other home warranties. It may have been a rushed decision since there was a $250 down payment, which I didn't know about until the actual sign up of the warranty, so it took me by surprise. And I still pay them each month.

Submitting a claim with AFC was okay, but it wasn’t very accessible to get a hold of people because of the timeframe over the weekend. It would be nice to have some options. But I had a fine experience with their claims rep, and the technicians were prompt and courteous.

When I bought a new house, I looked into getting a home warranty and I liked AFC Home Club’s cost. I normally submit a claim online, and their claims process including the website navigation was easy. Everybody has been really good and I'm very happy with it. I've only had two claims, but one involved a company that took three weeks to complete the service. Supposedly, there was a part coming in but they didn’t follow up well with me so it was frustrating and I let AFC know about it. Other than that, the work quality was fine, and also, AFC Home Club was better than American Home Shield.

I felt more comfortable with the first rep from America's First Choice Home Club that I talked to versus other people. In the beginning, filing a claim with them was complicated and frustrating. I wasn't getting the response I needed and there was confusion. And when I spoke to their claims representative, I got transferred during the first phone call. But it was partly my fault. There were conclusions in the contract that weren't clear to me and there were certain things that weren't spelled out fully to my understanding. Also, I didn't ask what the max was and I should have asked questions before making decisions. So I went back to them about that and everything is better now. Their pool of technicians is good and I had no problems with them. I also found it respectful that AFC let me use our own people. I would tell friends and family members to reach out to AFC but I would tell them to get more details and other opinions out there.

I am only leaving one star because I can't leave zero. I took a policy with AFC in November when our original policy expired with American Home Shield and the price went up to renew. We had been in our house a year and our home had had a lot of unexpected breakages in the first year so we took the platinum AFC coverage as insurance against any surprises. Our water heater broke last Thursday. Actually the pipe above it burst and was leaking on the heater. I called as soon as I noticed it and they called back the following day and left the message of a contractor to come and assess the heater. This was the first difference my prior experience, I had to arrange my own contractor.

My furnace's warranty had expired and I thought, "If I could extend that, that would be a good thing." I searched the internet and called around, and I felt like what America's First Choice had was a little better than others'. Their reps were helpful, however, they don't have anybody close to where I'm located so we've had to make financial arrangements. I've had to find local people who can repair or do whatever had to be done. Although I wasn't extremely happy with some of the claims, the people I've worked with were trying their best to get as much done as possible within their timelines. They have some fairly tight parameters for collection.

On 1/16 I called AFC and a representative named Randy said I could get the insurance that day and I would have a month to cancel it without any penalty at all. I was told that paperwork about the policy would be sent to me via US Post and email soon with all the details and I am not satisfied then I would have the right to cancel within thirty days with full refund. I never received anything via US post or email from the representative named Randy. I called Randy on 1/27 several times but no call back. I left him a message based on what I read online - reviews and on the site which said that this membership does not meet my need and I want to cancel it. I had not heard back from him so I called the company back and they said I have to talk to Randy regarding this as they can't touch the account so I left him another voice message regarding cancelling the membership and getting a refund.

We've always had AFC Home Club. I've only submitted a few claims and it went very easy. I did it online once but I've been doing it over the phone because it's quicker. Also, the interactions with the reps went well. The quality of the work they performed has been fine. I'll definitely tell others that AFC is responsive and did their work with quality.

We had a different home warranty provider before and we weren't happy with them. I called America's First Choice Home Club and the rep that I spoke to had all the right answers. The house that we have their policy on is a rental that is 45 minutes away from us and the first few experiences we had with them have been really good. We can easily call them and it's really nice to be able to depend on them do things for us. However, the last one we had was a bit off. It was Friday night and the furnace broke and we didn't get anybody to go to the house until the next Tuesday. But once the contractor got there, everything else went very smoothly. I would recommend AFC Home Club.

DO NOT BUY A WARRANTY FROM THIS AFC!!! I wish I could give them 0 stars. I had to have my fill valves and flappers replaced in 3 bathroom toilets. The rep at AFC told me that they would not pay anything on the claim due to their policy that they do not cover water pressure issues. I explained that water pressure was not the issue, I even had the technician call on my behalf and explain that water pressure was not an issue, but AFC dug in their heels and told me that they still would not pay the claim. Their reps are rude and will exhaust you by making you jump through all kinds of hoops in the hope that they will pay a claim but in the end, they will just end up denying to pay and you will be FRUSTRATED.

I switched to America's First Choice since the company I was with before really sucked. I've tried submitting a claim but apparently, the fine print says things are only guaranteed for a certain amount of years. That was never told to me upfront. When my air conditioning went out, I had to pay for it. I was ready to cancel but they said, "We can take that off your insurance then we'll give you $100 goodwill." It was a big deal for a $5,000 system. I said, "You're going to take that off of my premium because I already paid for three years." They agreed. I was also told, "You don't have to pay for the insurance on that because you bought a new system and have a manufacturer's warranty." However, for a year now, I've been trying to get them to refund my portion of my insurance for the air conditioner and I still have not had that deduction off of what I pay.

I've had a home warranty before and I wasn't happy with the previous company. America's 1st was more efficient in finding someone to service things when I needed them. I've had them for a couple of years. Also, I was able to use them after I moved to another state. It was great and the price was reasonable. I just called them and told them my address changed. My coverage changed slightly as well. When I submitted a claim, I called them and explained what the problem was. They worked to find a provider to come out and fix it. It took them about a week to send someone out to my house because it was during Christmas. The technician was a nice guy and very professional. He worked with America's 1st Choice before. Everything about my experience was great and I would tell people to go with America's 1st.

I was swindled into signing up with America's 1st Choice Home Club because they told me if they couldn't fix it, they will replace it. I've never had anything to be replaced but what they told me was not true when I used it with my dishwasher. I thought they were going to replace my dishwasher but they were able to fix it. They even said that they don't replace it and that they don't even cover the part that was needed. I told them that they were wasting my time. Then they gave me money to have it fixed which helped and then I just paid the difference. It is repaired now and I'm satisfied with it.

I used to be with Fidelity and they were excellent. However, I thought I could do better with the price so I searched on the internet and I went with America's First Choice because they were a little cheaper. I have had one claim with them so far and I wasn't really happy. I had an electrical problem and I knew it was in the breaker box. When I submitted the claim, the customer service was great. They sent out a local guy, but he wasn't an electrician. He was a handyman and he was on the phone with an electrician. However, he couldn't quite get it so he couldn't figure the issue out. He was going to tear all my walls apart and I said, "No. We're not doing that." When my daughter came over, we found out that there was a loose screw on the negative wire on the breaker.

The house is a rental property and I needed help with repairs and stuff. I wanted to be a little more hands-on and I found America's First Choice Home Club on the internet. They had a better price and good reviews. Submitting a claim was easy and, in my case, I had the repair done before I called them so I just submitted an invoice to them. It was just a few questions and they quickly paid out. I was supposed to call them first and they will send a text but, in this case, I forgot that I had a purchase and that was shortly after I purchased it. If others are looking for a home warranty, I will recommend America's First Choice Home Club.

I'm disappointed with my experience with AFC Home Club. My experience with my previous home warranty provider was that if a product that was covered goes bad, it would be replaced, period. When my 30-year-old refrigerator went bad, AFC told me, "No, we can't cover all of it. We will cover 25%. We'd send you a check for $250 once it is done and you send us the receipt." That was it. They told me that it was in the contract and that nothing could be done about it. Over $600 on a new refrigerator and they sent me a $250 check four weeks later. I would advise against getting AFC Home Club. I'll be looking for a new provider to take their place when my current contract expires.

America's 1st Choice had the highest overall ratings that I could find online. With a few different websites that would list the top five warranty companies, they were always within the top three. The reviews said that they always had good customer service. I have a sizeable house and for the area, it's an older house. It's an almost 30-year-old house and so, a lot of the appliances, like the air conditioner, the stove, and the oven are all the original. I factored it in that things were probably gonna be needed to be replaced soon and would need quite a few repairs in between. So it would be more financially intelligent to have something to help with those expenses.

The service provider was great and he did what he was supposed to do. However, there was an issue at the beginning with America's 1st Choice warranty company. They were saying that I needed to cover a majority of the cost to replace the pump and that it was due to age. I'd come to find out they didn’t do the research that they needed to do and it's only two years old. The claim was for a pool pump and they work on those for about eight years. That's when they're considering replacement because of aging and they'll stop covering all of it. If I hadn’t called them about it, I wouldn't have ended up paying for a majority of it.

America's First Choice Home Club didn’t disclose what they were supposed to disclose upfront. The only thing they told me was that everything was written on the book which has all the fine prints, so it was confusing to me. They should have also told me that my coverage will start at 30 days. After 45 days, I will have 50% coverage and after 60 days I will have 30% coverage. I told them that they told me that everything is covered up to 30 days, but the guy said that only some percentage will be covered. So, my claim came out after 45 or 50 days. Before that, I had a bad experience with a small claim I made.

I have America's 1st Choice for quite a while now since I travel a lot and I didn't wanna leave my wife on her own when I'm gone. I liked America's 1st Choice's approach that if I pay for 18 months, the contract would be for three years. I went online to submit a claim and they called me within 48 hours. Within two days, they sent someone out and I was satisfied with the process. The technicians did a good job. They did the evaluation and saw that they needed to order parts. Then they came back a couple of days later when they had the parts on hand. However, I wish they would do the initial acknowledgment within 12 hours. But other than that, the quality of work was professional and everything was fine.

I used to have Old Republic and I missed their enrollment. I looked for another vendor and found America's First Choice Home Club. They have higher ratings than anybody else. Submitting a claim was decent. However, I still love Old Republic in that manner because if I have any work order, the technician is out within two hours even if it’s nighttime. After 8:00 p.m. with AFC, they don’t send anybody out. That’s one thing I feel Old Republic is better than AFC. Even so, the reps from AFC were good. They were able to assist me well. It was also easy to take the work order right then and there with AFC. The techs came on time, were able to solve my issue and were pretty good in giving me advice on how to make sure things keep going well. Their work was excellent. I would definitely recommend them to others.

I've been with AHS and one of the things I didn't like about them is that they put my call on hold for 45 minutes. There were times when I had to take the phone out, set it down and then I'd be doing something till I hear, “Hello?” I would run and by the time I got over there, they already hang up. They also said I could fax them information to a certain number they've given me. So I did and waited for a few days. Then I called to make sure they received it but then the lady asked to whom I faxed it to and said that I had to fax it again to a certain number. I've had such a bad experience with them that I didn't know if I wanted to have another home warranty. But with AFC, I liked that I didn't have to call around and worry if they were telling me the truth. So I got them because the rep that I talked to was very informative and made me believe that they were a good company as he talked about AFC's reputation.

On the internet, I looked at the ratings and comments other people had made for home warranty companies. The number one company doesn't cover California so I got AFC Home Club, which is rated number two. I have submitted two claims with them and both have been good experiences. AFC responds quickly and is easy to work with. I called them directly and they were very professional and efficient. They knew their business and knew the right questions to ask. I would recommend AFC Home Club to anybody interested.

The tech who came out for our heater problem was great. He tried to fix it the first time and we paid and he went. A week later, it was broken again so he came out. He told us that America's First Choice shouldn’t have charged us a double fee for him to come out and that the part should have been covered. But we had to pay for those so I'm not really happy. I called AFC and told them that they overcharged me, but they didn’t care. They just told me they were sorry. AFC stinks and they ought to take it off the internet that they're the number one company because they aren't in my book. I'm looking to cancel and go with another company.

I was looking for a home warranty online and AFC Home Club came up so I called and spoke with them. I got some details and continued researching but they came up with the best plan that was more affordable and had a lot more to offer so I went with them. When my disposer broke, I called them and their customer service reps were very pleasant. I told them what my needs were and they told me what they would or would not cover. They said that all they would pay for was the actual disposer itself if I would send them the receipt, then I would have to hire someone to put it in. So I sent them the receipt and they paid for it which was better than nothing.

When we moved down here three years ago, the seller gave us a year of home warranty with Old Republic. It worked out well because the first year everything fell apart. But because of that, Old Republic dropped us after the year. I thought the home warranty is a good idea but I had to go and find a different warranty, which was the first time I ever really dealt with home warranties. I thought America's 1st Choice had a good rating from what I saw online but I have since changed my mind about that.

I had a home warranty and it doubled in price. I checked AFC and I liked their salesperson, Craig. He was very good. I submitted a claim online and spoke to the people from AFC. They took care of everything and they were excellent as well. I also love the tech who came out. He was very knowledgeable and personable and was able to work professionally. I would highly recommend him and AFC to others. AFC has been reliable.

I've been told by my co-workers that it was good to have a coverage on everything. AFC Home Club had good ratings. However, I was disappointed when I submitted a claim. I had air conditioning service a year ago because I called in and have spoken to a couple of different people to make sure that I was following all the regulations. They told me they have no record of it so I have to go through my paperwork and find it but I couldn't even begin to do it tomorrow because of my work schedule.

I did not have a good experience with America's First Choice Home Club. I just signed up with them and they told me that everything is covered. But the first time I called for service on a toilet that broke down, they said they could only cover $150 and there was not a whole lot they could do. They also said they go by what the contract says. It was in the contract. It's written but you have to get magnifying glasses so that you can zoom in and find it. They sent a technician once and I paid the $150 and called it a day. But AFC's service was not good at all, and I'm not happy with them. They just make promises but they don't deliver. And hopefully, they can improve their services.

I got a new house and went with AFC Home Club as the portion of the warranty for the outdoor pool was a little less expensive than some of the other competitors. It was $10 cheaper for someone to come out for a home visit. When our dishwasher broke, I filed a claim over the phone and they gave us $100. I thought it should have been more because most dishwashers are priced around $500. But they said ours was older and that was all they would give us. I wanted them to give me more but they didn't. But it was fine. Their reps were cordial and I would recommend them.

AFC is not a very good warranty; they depreciate your appliance based on age of appliance and then assign a cash value to the appliance therefore denying the claim! You are on your own with AFC! Another instance I had a double oven which was just over one year old and heating elements malfunctioned! My tenants had just used the self cleaning function and AFC nullified the warranty! I contacted the manufacturer, which was Sears Pro and they had never heard of such an experience. We have used the self cleaning cycle on several ovens and never had any problems! AFC should be added to the list of crooked companies due to their business practices! I would have been better off without a warranty with AFC!

Worst service ever, they claim it is 24/7 but in reality they only process claims Monday to Friday. Of course they never mention it. My furnace broke and when I called to submit a claim they responded they wanted to see preventative maintenance, finally I fixed the issue myself by replacing the flame sensor. Last year I had American Home Shield and the same issue happened and when I called them they send someone the next day. No question asked. Horrible, horrible, horrible service from America's 1st Choice Home Club and seems like they will never honor the agreement of replacing a broke down unit by trying to blame it on the owner.

I've had a warranty with this company for about 4 years. I will say for the first 2 years, everything went pretty well... Reasonable response times and reasonable coverage. That's the only reason I didn't give 1 star. However, the last 2 years have been that of subpar customer service and unfounded refusal of coverage. I've even had times where they refused to send a technician out to even diagnose a problem because they swore it wasn't going to be covered. If I'm only explaining symptoms of a problem, how do you know it's not a covered part that's causing the problem if someone hasn't looked at it first?

My home warranty for the first year ended I was exploring on the internet for a good choice of warranty and AFC Home Club had a lower rate of service fee. It was $10 cheaper so I went with them. Submitting a claim to them was really great. The agent was always very helpful and very responsive, even though with my last experience with the heater it took them almost a month to have a real appointment and have them come to my place and check it out. I understood that it was during the holiday season. The agent always kept me well-informed and kept calling to see if I got any appointments directly from the service vendor. Also the technician who came was good.

I wanted to be able to make sure if I have another 3,000 square feet home that the fees are covered and the cost and responsibility would be reduced as much as I can. AFC has a variety of people and networks they can use. Some warranties are very limited so AFC seemed to have more and they are open to working with more. I called them recently and submitted a claim on my oven stove and the contractor was able to repair it. The rep also asked if I wanted another one since it's past its shelf life. However, I didn’t give it up but I know she was just trying to encourage me. But financially, it wouldn't have made sense for me. It would run from $700 to $800, and I would bear the cost. Overall, my experience with AFC Home Club has been okay.

I have called in twice & I have the Gold Plan which was the best plan & signed up 3/27/2017. Tried to get service for leak in Air Conditioner and was denied. Second, tried to get service for Ice Maker and was denied. Told not covered because of new Platinum service instituted in the summer & was not notified. I will not renew this plan again. Too many hoops to jump through to get service.

I'm pretty new to the country and I thought a home warranty would be interesting and could help. America's First Home Club seemed like a good deal and submitting a claim to them was pretty easy. Just call them and that’ll work out. But when I asked someone to come out, it took too long for that one. I probably wouldn't go for a warranty like that again at all. Everything else went well but I just understood the home warranty itself differently.

I always had a home warranty and I switched from American Home Shield because I wasn't so happy with it. I tried to choose someone who had the best ratings out there and not so many complaints, so I went with America's First Choice Home Club. It wasn’t the most positive experience though and if I hadn't just signed up with them, I probably would have dropped them and found somebody else. When I put the claim in for my washer, there was something in the house that they said they weren't going to cover and no one ever got back to me. That's not acceptable. We live in a customer service world and the responsiveness was slow. On another instance, they had assigned me someone to come fix my washer and when I called those people, they said that they don't work through warranty companies. When I called AFC, they said that they just got that information.

I purchased the systems plan from AFC for $400 which allegedly covered the water heater in addition to the HVAC unit. The salesperson was so nice and told me how awesome their coverage was: "Absolutely sir, this plan will replace your HVAC unit, appliances, and everything!" When my water heater began leaking, I called AFC and received no response. I called again 2 days later and a technician was dispatched. He said the water heater had failed and needed to be replaced. After paying a $70 service fee AFC told me that the plan did not cover the water heater "tank". When my HVAC failed they said that my unit was too old and did not have any "cash value" so they could not cover the cost. AFC sells junk. Pay $400 and they send you a contract filled with ambiguities and loopholes so they don't have to pay. It's a scam to charge fees to homeowners so they can deny any claim - a total rip off!

I believe this company is a scam. I put in a request for service nearly a week ago 12/31/17. I had to call back a couple days later and they gave me a repair company that they had contacted to do the work. I called the repair company and they said they did not work for home warranty companies. I called AFC Home Club back and they said they would assign another repair company. I called back the next day and they gave me another repair company they said they had contacted. I called the repair company and they said they did not work for home warranty companies. I called AFC Home Club back and they put me on hold and never came back. As of 1/4 2018 no resolution to my problem.

Still waiting for the $25.00 referral fee. I paid for both my policy and my daughter’s policy (Alison **. Irvine, Ca.) and was told I would get a referral fee. A plumbing repair request was submitted for a leak in the piping of a garbage disposal at my daughter’s condo. A new garbage disposal was received but not needed. A plumber came out and did nothing to repair the leak. He told us to get some object and wedge it under the leaking pipe to hold the joint together. A call was placed to AFC but nothing was done. A service call was placed today for a toilet that was not flushing. For such a simple job to repair I was told my Gold plan would not cover it. I’m presently considering canceling both policies.

AFC would not cover the issue with my AC unit which was diagnosed to have a leak in the evaporator coil. There is a repair service record from within a year on the unit in question that says that the unit was inspected and there were no leaks to be found. AFC claims that this request is not a preventative maintenance and therefore per their policy I did not have a preventative maintenance done on the unit and therefore denying coverage. There is no damage or dust on the coil that points to the coil being maintained poorly. Rusting of the evaporator coils is a common issue and happens over a period of time. There is no preventative maintenance that would prevent rusting as any AC tech would tell you.

Worst rip off. Don't be fooled by BBB ratings. I have had nothing but issues with this company. Read all the majority of reviews about how bad the customer service is! They always find a reason not to pay for issues that arise and they make you wait more than 48 hours to return your call. Oh, and best yet, twice I was apologized to for their own people forgetting to put in my info for original claims. And they won’t refund your money for service period if you’re not happy.

Called to have heater diagnosed. Was not able to get a technician out to my house. Told me to find a tech myself and call ACC with diagnosis. Not happy with this company. Would NEVER use them or recommend them to anybody!!

after long back and forth on whether the touch pad is covered by the insurance or not, the AFC has agreed to repair the microwave.

I liked America's First Choice Home Club pricewise so I chose them over other providers. There weren't a lot of steps in submitting a claim through their website and it was easy to do. Their rep was very nice and gave me all the info I needed at the time. I had three calls with them and everything was fine. Their techs explained what happened to the equipment and everything they would do. They were professional enough. It was a very good experience and I would recommend them.

America's First Choice Home Club has good ratings and they allow us to potentially choose our own vendors. I submitted a claim and it was relatively easy. That was after the one-month probation period but I was told I would qualify for $100 to $150 because it was within the second month. I first called and they told me what documentation I needed. I submitted whatever they asked for then, after I got the new one replaced, I submitted the bill for it. But I had to pay and enjoy all of it out-of-pocket. They showed me that in the contract, there was a ramped-up period before you are able to get the full reimbursement.

I always get a home warranty and I normally work with American Home Shield or America's Home Warranty but I've had bad experiences in the past, so I'm always looking for someone fresh and new. I tried America's First Choice and when I placed my service call, I found it a little odd that it took a while to get a fast response from them. It was not like with the other companies who were pretty quick and where I could even place a service call online. I called America's First Choice on a Thursday and they took the information, then I had to call back either Sunday or Monday to follow up because I never heard or got an email from anybody. After that, the local company got a hold of me. I got the service on the afternoon of Sunday and the service that was performed by the technician was great.

I have two rental homes and our own home so I have always had some home warranty. But I wanted to do some more shopping around and I found America's First Choice Home Club when I was doing a search. When signing up for their insurance, they're very nice. But later when I had claims, the response wasn't so good initially. They didn't cover some of the first couple of claims I submitted and they had their reasons, but I was a little disappointed and I was doubting why I chose them. Then more recently, I got a more positive experience. There was a lady who said said that they would not cover a particular type of refrigerator but they really tried to help. The technician who was sent out was really nice, too. He saw he had to come back one time to clean the coils and he was good.

We had an issue with our ductwork. Submitting a claim was easy but AFC took a long time to get back to me. Then, I found out the reason they had was that they weren't going to cover anything. Even the AC guy who came in to do the assessment said that he thought that it was way wrong that they didn’t do it. There was no reason they shouldn't.

I looked into getting a warranty for the appliances I was afraid would break. AFC Home Club clearly covered the most so I went with them. In the year I've had the warranty, I've called a claim in and the technicians who came out were excellent. They were on time and they stuck to the plans. The work they had done was of very good quality as well.

I'm a custom home builder and I have a large home. I've used other services like American Home Shield in the past. I decided to switch because when I looked at sites, America's First Choice Home Club got some very high reviews from Forbes and others. I presumed that the benefits were very similar. I've had three claims with them, and I've had to fight with everyone. I was very frustrated.

My warranty kept going up and it almost doubled in price, and I was tired of it increasing. I Googled to find out who had the best prices in the United States, and I went with AFC Home Club. Submitting a claim was extremely easy. If had some questions about it, I called AFC and they answered my questions thoroughly and completely right from the beginning. I was a brand-new customer and unfortunately my air conditioner went out on the roof. I live in California and the temperature at that time was about 110 degrees. I was calling on a Friday, and they said they wouldn't be able to send anybody out until Monday or Tuesday. But it was over 100 degrees so they considered that an emergency and they told me to call my own heating guy and they'll take care of it.

Bought the home warranty in April, I had a problem with my furnace. Which at the time the contract was purchase, They required a heating and air inspection, which cost me a 85.00. Sent them a copy of the inspection which stated everyone was in proper working order. Oct 30, 2017, had a problem with the furnace. After one week with no heat, someone finally came out and look at it. Paid service fee of 60.00. Three days later they said that the repairs would cost $380 but they would only cover $123, because they deemed my furnace which is 17 years old to be worthless. Unfortunately I have paid the full contract, and they won't do anything. Bad Company. Don't use.

I moved from a different state to TX and bought a home. I was provided home warranty from AFC home club for a year. As this was my first experience of home buying, I went ahead for this warranty as it offered claims on my most goods after 30 days of warranty start date. In the peak heat of TX, my AC went down on the 26th day of the second month of warranty. I contacted the customer service, they had some third party service at that hour who took down my details and was told that I will be contacted on Monday (I called late Fri evening). I was not contacted on Monday. I had to call up and was asked if I had any records for AC maintenance or service. Since the previous owner didn't provide and my realtor also couldn't help me get that. I thought being in second month they would address my concern but to my surprise and their cruelty, they insisted on it and said they will serve only if you have it. Otherwise forget it.

Absolutely horrible company. DO NOT USE AFC HOME Club. Save the money because they wont refund you for anything. I followed all of their rules and even have recorded confirmation I was allowed to repair my AC unit. They are claiming they cant confirm my yearly maintenance because the company I used speaks Spanish. So now an $800 job they approved is on me. Absolutely disappointed.

I called 10/16 at 3:45 to request service for my dishwasher. I was told I would get a call within 24-48 hours. It is Wednesday, 10/18 and no one has called me. I called AFC twice after the first call. The second call... I was told the agent would call Affordable Home Services in Indio and give them my info again. She also gave me their number so I could call them. I called AHS, and who ever answered sounded like they just got out of bed. Very unprofessional! I told the man what I needed and he put me on hold and then we were disconnected. He never returned my call.

I just bought this home but it's 20 years old so it made sense to get a home warranty and America's 1st Choice got the highest marks. It's simple to call them up and put a claim in. They have a third party vendor to give me a call. All the technicians were very good. However, I have a Sub-Zero refrigerator which was over 20 years old and they would not pay for it. There is a stipulation in the contract that they would only cover an appliance up to 20 years. They gave me something, but the bill was $1600 and I ended up having to pay $1000 of it, which the reason why I got a home warranty is that these things get covered. So, I was not happy with that.

I wanted a service that will repair or replaced my item in working condition. You offering me $122 to replace or repair my dishwasher is horrible. Technically, you only offering me $62.22 because I had to pay $60 for a diagnostic fee. I wanted a service to help relieve the cost of fixing a broken item. You are causing me more stress because now I am wondering if it is even worth calling you. If I have to pay $60 upfront and you going to give me less than 10% of the cost to fix or replace the appliance. Why would you care? You already have my money.

America's 1st Choice Home Club was rated first over other home warranty providers. I’ve had good interactions with their representatives, they’ve been very helpful. However, submitting a claim hasn’t been good and it’s because I’m on the West Coast and they’re on the East Coast and it hasn’t worked out really well. The service people were located 50 miles from me and what should’ve taken at the most a week took five weeks to get a refrigerator fixed and it was the service people more than AFC.

Do we have "0" or "negative" star (as "1" star is too much in our experience below)? We bought this Gold Plan AFC Home Warranty "Multi Year Coverage" (for all Appliances & Systems) in 2014 and very very disappointed / frustrated over our 3 claims got rejected / denied in the last 2 years for no reason. #1. Plumbing Issues - Claim Denied (early 2015). #2. HVAC Issues - Claim Denied (early 2016). #3. Kitchen Refrigerator Issues - Claim Denied (Fall 2017). We are really surprised and shocked to read those reviews now (and we certainly got fooled in 2014 when we were reading these), that AFC "replaced" the appliances, when they had issues or broken (hope they are not fake reviews), when AFC rejected our simpler few hundred dollars fix / claims.

The America’s First Choice Home Club sales reps are great but I got a different kind of service when I called with issues. A sewer ejector pump had malfunctioned and I called AFC and had them send a repair person that was affiliated with them. They spoke to the repair person to diagnose the problem and gave the green light to fix the issue and told me the repair was approved. When the service was finished and the repair person left, AFC asked for the serial number of the broken piece of equipment that was replaced. Because the repair person already left, there was no way for me to get the serial number or the age or the model.

I was researching for various home warranty sites and landed across AFC Home Club. I like their terms, price and the coverage. Also, the person I worked with gave me an additional coverage. It's easy to set up a claim with AFC. I had a problem with the water heater so they sent out a service repair guy who was very good and very professional. He diagnosed the problem but based on the age of the water heater, it wasn't covered and AFC didn't tell us that in the beginning.

I had an issue with my garage and called it in on a weekend. I was not talk that I could contact a local provider if I could get them out immediately. Further, it took several days and phone calls to get a repair person dispatched. While reporting the issue, I was told that since my account was recently opened, my claim may only be covered at a partial rate. I noted that my account was paid in full for the year. And, I asked why should I accept partial coverage for a policy that was paid in full in advance. To which, I did not receive a satisfactory answer.

In May of 2017 I submitted an estimate for pool repair work, that estimate was created by a technician and he mislabeled some of the info, he labeled the valves that I had to be replaced as "feeding the fountain and spa lines". My policy states that "coverage applies to in-ground, accessible working components and parts of the heating, pump, and filtration system as follows: ....check, and 2 and 3 way valves…..". The word "jet" and "fountain" were in that description so they immediately claimed that these parts are not covered. My solution was to get the final receipt from the owner of the business which is attached to this email. I submitted that info and they still refused to honor my policy. I called them over a period of 5 months, talked to 8+ representatives, one of which actually accused me of fraud and claimed the receipt I submitted was made by me, not by the company.

I needed a warranty on the house and I researched online on home warranty providers. America's 1st Choice Home Club was rated number 2 and had a reasonable amount of complaints, while the number 1 company had a lot of issues and were getting a lot of complaints, so I chose AFC. The process of submitting a claim was easy and wasn't that big of a deal. The first time I dealt with AFC, it took a while for me to get my money and I was a bit frustrated. But once they got everything clarified, the claims process was okay and the reps were helpful.

America's 1st Choice Home Club was the first home warranty provider I got. I was a little disappointed because the representative who signed me up didn’t explain how the policy exactly works and I was never told that it’s only approved for $150 within the first two months. So when I submitted a claim the first time, they only approved me for $150 which was way less than the amount for the plumbing issue. The reps were not so bad but they could’ve been a little quicker to call back. They took care of me at the end of the day so I’m fine. And also, their technician was good. Yet, I'm not with America's 1st Choice anymore.

I got AFC with the hopes that the service would be better and the coverage would be equal to the provider that I had previously. So far, I’ve been satisfied, with the exception of not being able to access help on weekends. I submit claims over the phone as I like to be able to speak to somebody, and their reps are good. Yet I submitted a claim over the weekend and it was terrible because they took it but nothing got done. Eventually, the technician came, made his diagnosis and has submitted the paperwork.

I called AFC cause my A/C went out, the company they contacted said they'd be out the next day. The next day AFC called me and told me the company changed its mind and decided it was too far out of their way. AFC didn't know what to do, so I asked if I could find someone closer would that be ok. They didn't have a problem with that. Well the tech came out late on a Friday and after about a half hour diagnosed the problem. Nothing he could do until Monday. Called AFC Monday and had learned that they needed to talk with the tech, well he had moved on to the job he had been working on last week and they could talk with the scheduler (who is the owner). She had all the info on what part they needed order and all they needed was a work order. Got that on Monday and thought we were on our way. Nope still waiting for approval.

Very disappointed with this company. The service is horrible and they will not honor their policy!! I presented a claim for my refrigerator which is not working properly. It took them 2 weeks to inspect and now they tell me that they will not cover it for being too old?? It is a Sub Zero and came with the home we bought. This is ridiculous and very unprofessional. If they have a limit for fridge repair - I understand but they cannot say they will not cover it when all kitchen appliances are included in the contract. I have the gold plan too which is the best of them all.

The claims reps and the technicians are good, but the thing that I don't like about AFC is it takes too long to get anything fixed. It’s the process where you call them, and then they call you back, and then they have to get somebody to do it. So, it takes about three days to get anything done or anything set up which is too long.

I called America's 1st Choice Home Club once for my garage door, they sent out a technician and fixed it right away. The rep was a really nice young fellow. Everything was positive and they gave me good service at the time I requested it.

I had a couple of claims and I felt that AFC unduly had reasons for not paying out what I felt was a fair amount. I had an almost new Whirlpool dryer go out. It was the spindle. The technician said, “It's shot. You need a new dryer.” They gave me $200 for it. Then, my variable speed drive on my saltwater pool in Conroe, Texas went out. Those things are not cheap and I ended up having to pay over $800 out of my own pocket so when the renewal came, I went to another provider. AFC was almost $1000 more per year and we either got to gamble that nothing goes out or pay it upfront. They weren't the worst, but it just wasn’t what I expected.

I paid them $50 for many months, about $350. My furnace igniter went out. I looked up how much it would be to buy the part. It was $47 with shipping. The problem is America's 1st Choice Club charges $60 for a service call. I say OK at least I won't have to install it. The even bigger problem as to why it's not worth having their service is they suck at customer service. I called and requested service on my furnace. I gave them the brand of furnace and model number and described the problem that it wasn't igniting. I also filled out a service request form. They told me I would get called back within 24 hours and I did.

I went with AFC after I looked at the BBB website and their pricing. I called them when I had a claim and they got all my information. They said that they would set things up, but nothing ever happened. They kept saying they'd call back with an appointment but I had to keep calling and when I finally called them back because I haven't heard anything in a few days, they gave me the number that I can call to get service. So, I had to set everything up by myself. I had two technicians out, one for the garage door which wasn't working and the other for our air conditioner, and both were fine.

I have recently purchased the "3-Year Gold Plan". The fan on my air handler has stopped working. Keep in mind that the "air handler" is one of three items that make up the HVAC system (A/C, Heater, and air handler). I called to see about getting someone out to fix it. They scheduled a company that does not deal with 2nd party insurance companies, only with the homeowner. I called AFC to ask about reimbursement if I pay the bill myself. I was told to cancel that technician and they would look for another. Still no call from anyone about the 95-degree house. I called back to express my concern about "no call back". I was then asked for my service documents proving that I had it serviced last year. I did in fact have it serviced by a small, independent, HVAC (one man) company but can no longer locate the receipt. They directed me to contact Dave to have him reproduce one for me from last year (really?).

America's First Choice Home Club had good reviews and they would let me use my own contractor, so I chose them over other providers. Dealing with their reps has been straight forward and I had no difficulties in submitting my claims with them. Also, the technicians who came out were capable people and I have no issues with their work.

Recently bought my first 'home warranty' and bought it from AFC Home Club in Georgia. I checked with 4 others but these guys said that they offered the same service and were about 10% cheaper than the most. After owning the policy for a few months, my air conditioner went out so I gave AFC a call. Everything was fine on their end, and the serviceman and I spoke to AFC on the phone and provided them all of the requested detail on the A/C. The short version is as follows: After 5 days and enumerable phone calls with AFC, they said that my air conditioner was 'too old' at 15 years, and only offered to pay $150 of the $2,500 fee to 'repair or replace'. Wow, huh? (This particular unit is one of three that I have on my property and all three have had periodic inspections. The unit in question was inspected 6 months ago and said to be in A-1 condition.)

I purchased the AFC membership on 1/25/2017. I got the AFC package coverage package in the mail and called on 2/24 to ask if I was in service yet. The claims person took all my information down - asking why I was calling before she answered my question. I explained that the dishwasher was acting funny - with delays in turning on. The 'service rep' says it is not covered because it hasn't been 30 days. I call back on 2/25 and explain that the contract reads the sale date as 2/25 - which would put 2/24 as 31 days - and if this looks like a bait and switch and I want to cancel the contract if this is how they operate.

I was shopping for a better deal because I had a problem with American Home Shield which we had earlier. I found America's First Choice Home Club and I went ahead and paid three years in advance. The vendors that they send out, at the end of the day, are the same. Whoever we use, the AFC guys found it out, so that’s been fine. We had a washing machine which broke down and it was an older version. They offered me $150 which was nothing in comparison to me buying a new one but I accepted it. It’s been a month now and I haven’t received that amount although I called them a couple of times.

First service call with your company, for repair of ice maker, limits on repair I was not aware of. Did not cover the repair costs, what’s the purpose of a home warranty if it doesn't provide for full repair of problem. When renewal time comes I will not be renewing.

I’m alone and whenever something goes wrong, I have my son-in-law and my grandson. But they have their own homes and I was paying so much for warranties for my washer and dryer, refrigerator, and stove. So, I decided it was better to have my warranties all in one, which was much cheaper than my paying for all these separate warranties, so I got a warranty from AFC Home Club. I was looking up another home warranty service provider when I saw AFC. AFC had better reviews and I picked them instead.

America's First Choice Home Club has very good service and their charges were reasonable. However, it was difficult to get a live person to talk to. Also, we had a problem with the water heater and when it got to the service provider, he said that it is not fixable. America's First Choice said they can't do anything because the provider said that it was a problem with the inside of the water heater and not outside. And it's not part of the coverage in our contract. I was disappointed with that.

My boyfriend and I have seven policies with AFC Home Club. When we submit a claim with them, the process is very smooth. They usually need the serial number of the unit, then they tell us if they are going to send a technician or if there is a fair price on the unit to be paid because they can pay off that price if it's an old unit. Their representatives were also very courteous on the phone. They send licensed and insured technicians who do their work but they need a larger base of vendors and contractors working for them. AFC is very prompt on payments, too and they've sent me a check twice to replace my unit. Overall, AFC is very good for homeowners. They are more convenient and friendlier than American Home Shield. Also, they serve a wider stretch than another company that I used in the past. So I've been very satisfied with AFC.

I haven't been real happy with America's First Choice Home Club. The reason you get it is so when your major appliances go out, that you get more than a box for them. Most of the representatives themselves have been very nice. But when getting a policy like that, they should make it very clear that if an appliance is X number of years old, there's a maximum of what they will cover. I had my air conditioner go out. So I had had it replaced because there was one part that had gone out, but they couldn't guarantee that the rest of it wasn't and they wouldn't have to turn around and come back again. Finally, the decision was made to replace it. But I got a $300 something and that's all they would pay.

Very dissatisfied with this company, I have had nothing but problems with them from the first day I needed to use their services. Most of the things that the salesman told me were inaccurate. Now I am waiting months to get my stove fixed, I can't get in touch with the original repairs company, so have asked them for another, they want me to pay another service fee. This is unacceptable. I would of given them a Zero Star but it is not offered. Don't waste your money.

I have a rental property and a regular property where I’ve had American Home Shield for as long as I can remember. But they continued to raise their rates, so I looked for someplace a little bit cheaper that offered the same benefit. America's 1st Choice's ratings looked good and they were cost-effective. It was comparable to American Home Shield as far as the services that they offered. But with AHS, if you call, you get through and they call you back right away which is not the case with AFC. The average wait time to place the call and get through to them before they ever pick the phone is about 20 minutes and that's regardless of what it's for. But the people themselves have been fine once you get somebody on the line.

I was looking for a new home warranty and AFC Home Club had recommendations in their website, so I got them. I have submitted a claim online and their website was very easy to use. It worked for me. I got a response in within 12 hours because I did it on a weekend. It was a hot water heater that went out, came back on, and then didn't work for a month. It is not an emergency. But if it is, I will call them. They answer on weekends but I'm not going to take advantage of that. So, it took a couple of days before I received a confirmation on who was coming out.

I went with America's First Choice Home Club for two reasons. First, if you didn’t know anybody, they would find a contractor for you. The second was the copay that seemed more reasonable.I’ve had several claims with AFC. First was with my washing machine. The cap for the liquid detergent was clear and I didn't see it when I shut the lid. It caused the lid to be slightly bowed and I didn't realize that until the load was over with. The back bracket broke. I called AFC and they said they weren’t going to cover it because it was cosmetic. But that’s not cosmetic. It’s a digital washing machine. If the lid is not on properly then it won’t lock. If it doesn’t lock, the computer can’t turn on and you cannot set anything on it.

I used to have a home warranty at my other house and my wife and I talked about it. It's a wonderful thing and it’s worth doing. One good repair pays the whole bill. The AFC salesman was very professional and I liked him a lot. The guy gave me a great deal, so I got them. The bearings on my washer were making a noise that sounded like a jet plane when it was on spin. AFC sent out this rinky-dink company and the guy didn't know what he was doing. I talked to three other people and they said I have to put the whole shaft in at once. I YouTubed it for the guy 'cause he didn't know how to do it. He took his time, but he got it done and the washer was quiet when he left. Three weeks later, it started making the little noise again and I knew it was done wrong.

It's been a little bit frustrating for some of the things I've had to claim with AFC. There was a bit of a misunderstanding between what was covered and what wasn’t for my hot water heater earlier this year. When I phoned up, I clarified with the agent what was covered and he told me one thing. Then the technician came out, did the estimate, and then went over it so that it got sent back to the claims department with AFC. They phoned me up and told me I wasn’t covered, which was contradictory to what they told me before. I told them to listen to the recording in the previous conversation and the rep got back to me and said I was misinformed.

I've never used insurance before but I was going to buy a home and wanted a warranty. The reviews for America's 1st Choice Home Club were great. There was another company with pretty great reviews too, but two things stood out about America's 1st Choice. The deductible for when somebody comes out was 10 to 20 bucks less than the other company. Plus, they covered something with roofing where the other company didn’t. It was so minimal but it was more of a true warranty. And when I called them a few times whenever I was interested in getting their products, the people have always been helpful in explaining the warranty coverage.

I looked at three companies and AFC's ratings were the best. However, the one problem I have had is at the outset. It's probably my fault for not reading all of the details so I get impatient. But I wasn't really made aware of the fact that I needed to have a maintenance contract that's been in existence for two years before there would be any possible claims specifically for some of the major systems in the house like the HVAC. I specifically asked them about the furnace and it was the reason why I got the warranty in the first place because we actually had to replace at some point. It was a very big deal.

My wife and I have multiple properties and we decided that it may be in our best interest to take up an additional warranty if they need a repair. I did a research and some comparison and I saw what America's 1st Choice was offering and it was compatible to what I wanted to spend. When I initially purchased the claim, I asked for the package that would provide me the most coverage. They told me that I had a high package, but I didn't have the package and that I could spend some additional money to get some more coverage. I was under the impression that I had a package that would pretty much cover everything, but maybe I misunderstood. A couple of times I have submitted claims, I would call and they would respond right away. But even with the description of the claim, they would automatically say it's not covered.

I was trying to find a new company to work with and the person from America's 1st Choice Home Club seemed to be very knowledgeable over the phone. However, when my property manager called and submitted the claim, nobody got back to her. She finally came to me and I had to get involved in it. We did get it resolved and they came out, but my experience had not been good. I don't want to do business this way so I just want to cancel it. I had just called the other day and the rep told me that I have to submit a certified letter to do so.

I was mistaken in taking out a policy that would help me with simple electrical issues. I have a burned out outlet and will not be able to use this policy to help me with this issue. The receptionist said that this not covered because the part is very inexpensive to purchase at Home Depot but I am not an electrician so now it will cost me over $100.00 to have a technician come out to repair my outlet. Boy was I stupid to take this plan. I'm not an electrician that is why I got this plan. I have to read the fine print clearer. I thought I read the reviews and picked the right plan. Next time I will read better. If I was or had a electrician I would not need this plan.

I’m really upset with America's 1st Choice Home Club. They’re screwing me over and I want my money back. I signed up for a three-year warranty because they kind of suckered me into buying three years of being in the AFC Home Club. They also gave a discount if I was a member for a longer period of time. After everything was situated, I filed a claim for some repair work for a heating unit. They were not willing to cover the full amount because I was still in some window or a 60 day realm. That was the first thing I had to deal with and I covered whatever cost that I had to get it repaired.

Submitting a claim to AFC was easy but it would be nice if there was an online way to submit them. Other than that, we've had great technicians come out and the quality of work has been good so far. Overall, the experience we have with AFC Home Club is what we'd expect.

I was worried about the appliances and things in my house. The cost to repair them is expensive. AFC Home Club was rated one of the best and I got them. When I submit claims, it's been fine overall. When I had a problem with my water heater that was 11 years old, I dealt with Ashley who was very good. She followed up and emailed me information.

We’ve used a different a different provider but we weren’t too happy with them. We looked for home warranty stuff and we found AFC Home Club online. Then we submitted a claim and our experience wasn't very good. I had to do it instead of them having it done. There was no technician on a service call. AFC wouldn't call them and they said they don't cover the technician on a garbage disposal.

We were selling a home. I researched on the internet about home warranties and America's First Choice Home Club was ranked in the top 3 of a website that I saw. Their prices were good and affordable especially with the 15% discount I was given. I also like that their call out was $60. Also, the reps had been very friendly, too.

I've had another home warranty in the past but AFC Home Club is a little cheaper. Submitting a claim with them was fine, but I wasn't aware of a cap during the first month so that was an unpleasant surprise. They said that it is in my contract but I didn't read it carefully. They also disallowed two other claims that I had. The technicians, on the other hand, were fine, as well as the quality of work performed.

I did market research of various home warranty companies and I went with America’s 1st Choice. Submitting a claim with them was seamless and the claims representatives were very knowledgeable and professional. I had very good interactions with them. As for the technicians, it hasn't been a positive experience with them. The first technician who came demanded to be paid before he performed the service and he was very rude to the claims adjuster or the claims department.

They are not communicating via email because it is a document. They call you. They are not servicing anything. I called two times. First they send someone who was not plumber to fix plumbing problem. They refuse to pay for repair. I paid deductible for nothing, problem not fixed. Second time was my fridge. Without coming to see the problem someone called to offer me 150$. My fridge is about 2000$ value. Pure fraud and scam. Don't sign with them. Save yourself expenses and runaround. If they have negative rating it would be them!

I had been with another company prior to AFC Home Club. I decided to do something different and heard about AFC Home Club thru a friend. I had some washer and dryer issues and one of the appliances was replaced. Submitting a claim took a lot of return calls though. They logged in each time I called since there was a different person on the line.

I bought a three-year Gold contract with these people. I never needed any repairs throughout those three years and when my contract was about to end a salesperson called me and asked if I wanted to renew it for another three years. I said sure. After I had been a customer with them for almost five years I called them for the very first time when I was having a plumbing problem. I was getting a leak coming from the ceiling of one of our lower floors through an indoor pipe and we couldn't figure out where or what pipe the leak was coming from. I called America's 1st Choice and they told me I should look around my home area to find a local plumber. I asked why they weren't doing it, because I thought that was their job. Weren't they the ones who were supposed to send someone who participated with AFC? I thought all I had to pay was $60.00 for the plumber to inspect what was wrong and they would pay to repair it.

I was purchasing a new house and the home warranty was part of my realtor's deal. AFC Home Club had a coupon and I had a certain dollar amount that I could spend so I was able to get the top package within my price range. I submitted a claim for my disposal that broke but when I called, they told me that my policy didn't go into effect until the 13th of July and I had to wait 30 days. It was annoying because after I called, I found an email that said my policy went into effect on June 9th. I went without a disposal for an entire week. But other than that, the customer service was fine. They mailed me a new disposal and I didn't have a technician come out.

I am very disappointed. No one explained the process for claims or what the criteria was or is. I understand now but it should have been explained when I purchased the coverage. Be very careful before getting this coverage... not what you will expect when putting in a claim. I saw this at the start of my review and completely agree... this is my personal experience forward.

Horrible experience with first claim. Our real estate agent purchased a home warranty with AFC for us as housewarming gift. Our warranty was in place for 6 weeks when we moved into our home and had an HVAC tech come out to service our unit. The A/C was fully functioning the day prior to the service call and up until this day. The tech informed us the unit had just died and asked if we had a home warranty policy as this would be covered under such a policy. We called AFC and after the tech answered a few questions, the customer service representative put me on hold for a while.

I recently signed up with company in May. In June I discovered my washing machine was leaking. I contacted customer service. I was told that I was past my 30 day waiting period but since I am new there was another waiting period. I stated it was not told to me when I agreed to get this warranty. They went on to explain that I only had $150 towards repairs with a $60 fee. Later on I was given order # **. I was given the contact info to a repair company. I called the number, left a voicemail. They called back within 10 minutes. Once I explained my situation, I was told they no longer accepted third party referrals and they only accepted COD only. I called AFC they seemed surprised. I was put on hold while they called the company. Afterwards I was told it was some sort of mix up and I would be referred to another company.

I was misled during the sales call as to the items that were part of the coverage and that was the only reason I decided to go with ACHC. Of course when it came to file a claim, I was denied as the item not being covered. The manager, before listening to the original call, told me I might be hearing something or mistaking them with someone else. Why don't you listen to the call before offending my memory and hearing?!

Went with a new home warranty company, one that offered warranty for PLUMBING, HEAT and AC ONLY, as my old warranty was expiring 4/1/17. Read reviews, seemed rather positive, gave them a call. Lots of emails, lots of phone calls, pushing their services. Finally signed up, had to wait one month to start service, signed up 3/7/17. Started service, advised via contract had to get an inspection of HVAC, etc., as proof items worked, if I ever had an issues during my year of service. OK, so, switching from previous company to new company, OK, I get it. So, I paid for a s/c for my HVAC. Advised by specific company I CALLED that HVAC needed to be replaced, they wouldn't even update it, or even "limp" it along, needed replacement, given paperwork as proof, and I PAID FOR THE APPOINTMENT.

This is a huge rip off! Made my first claim and it was denied...nothing. Not paying for anything. Because the technician put on the report for the hot water heater "massive corrosion" they now will not cover my hot water heater. They said I did not do the annual maintenance on the hot water heater... Well it's 13 years old and I've only lived there for 6 years...home was built in 2004 so it's the original hot water heater. The corrosion he was referring to was on the top of the tank on the hot water heater.

I was tired of AHS raising my rates and my copays, so I jumped ship to AFC in February. BAD mistake. They left two items that I paid extra for off my contract and refuse to send me paperwork to correct it. Then my dishwasher stopped working and I submitted a claim June 1. They tried to claim it was under factory recall (a 10 year old Maytag? Really?), then after keeping me on hold for more than an hour, admitted that it wasn't under recall. Once they received the repairman's estimate ($260), they are only willing to pay a $100 "goodwill payment" to "either repair or replace" (new Maytags cost $500-$600).

I had two very recent claim submissions to AFC, neither were satisfactory. We are Gold coverage type and had a three year contract that expires on 6/25/2017. The first claim was for a garbage disposal that stopped working. This should have been covered under Section (H) of the Gold Coverage, which includes all components but excludes problems caused by bones, glass, or foreign objects - none of which caused this failure. Customer rep. for AFC stated that the "new policy for disposals was to cover only $90 of the expense" and we were liable for the installation, (i.e. the $60 fee for service was not applicable). This is supposed to be shown in Section (F) of the Limitations of Liability, "DCI is the claims administrator" and has "sole right" to determine if coverage is made.

I can not believe I was called that the water heater was not covered and in the member benefit booklet it has that the gold plan is covered. If I had known that all the major appliances are not covered I would have never joined your home club. It says nothing about beeing too old to repair in your booklet. What a disappointment this has been.

Called company on a Saturday because water wasn't coming out of the bathtub faucet. They told me they do not work on the weekends and that I should repair it myself and submit the invoice. I did so, yet they refused to cover the repair (it required a new cartridge, whatever that is in a faucet). Further, when I complained they said they were not a "home warranty" company but instead a club. I read further into my contract (my name misspelt and the service address for two properties listed the same on both contracts) and they want $75 for the privilege of canceling them for their misrepresentations. I have had home warranties with three other companies, and now I know I made a mistake in trying a new provider. Give your business to a better company.

When I was sold this contract, I was told that microwaves are never repaired, just replaced. This turned out to be a lie. I was recently informed that my microwave is TOO OLD for them to fix. I was also never informed that air conditioner servicing mandates yearly maintenance before they will touch the equipment, and anything found by the servicing company is NOT COVERED by them. I was also never informed that any air conditioner more than 12 years old is TOO OLD AND WILL NOT BE FIXED. Nowhere is any of this explicitly stated in the contract, other than one vague sentence about prorating for depreciation. IF YOU HAVE OLDER EQUIPMENT, THIS COMPANY IS AN ABSOLUTE RIPOFF.

I spent $597.50 on 5/2 to buy a policy for our rental home at **. It's been over 3 weeks and I haven't received anything in the mail to the mailing address I gave to Paul: **. Makes me concerned that this is not a legitimate company and I need to file a complaint with my CC to get my money back.

Have been in this house 2 months. I have the gold plan. Both the dishwasher & wash machine stopped working the same day. That was on a Friday. Didn't get a tech here until Tuesday. I had to keep calling them. Finally, on Thursday they told me they would not cover either one of them. The problem was "secondary" on both of them. Offered 100.00 on each of them. Yeah right!!! These companies are nothing but scam artists.

Made two telephone calls for reimbursement information on a claim. One placed 5/18/17 no return call. Another placed today 5/19/17, submitted to the operator all required information to receive reimbursement that I paid out of pocket for, was told I would receive a call back. Never did hear back. Poor response from your company. Not very satisfied with the process.

I bought three GOLD COVERAGE HOME WARRANTY PLAN with washer, dryer, kitchen refrigerator included in the plan FROM AFC Home Club in 11.2016 for one year plan for three of my rentals in AlBQ in NM. Contact ID is **, **, ** from their sale rep: C.J. **. Account Manager. ** - Direct Line. **. CJ stated so clearly all the appliances are fully covered when he sold the plan to me, but then after I paid the plan, they sent me a declaration shows exclusions. Their claim department also contracted those scam artist repair companies, only collect service call fee and use all excuses not to repair or intentionally caused more problems so that they can charge you more money.

My first service call was a disaster. My AC went out and AFC sent me an email letting me know which company would be coming out to fix it. I called the company to ask them what time they would be out to my house and they said that they no longer do business with AFC. That was a red flag right there. The biggest AC and heating company in my town doesn't do business with you anymore?? When I contacted AFC to let them know, they told me that they would send out another company. They then called me back to tell me that they couldn't find another company and that I could use my regular AC guy as long as he was certified.

DO NOT USE AFC. It's been over 48 hours since I first called in a service request for a broken freezer and refrigerator. I've followed up with them 6 times since then. I was hung up on twice while trying to explain my situation. The other 4 times I'm being told that they are "trying to track down a technician". In a city of 1M people, finding someone to fix my fridge isn't hard. When I called the sales line who opened my account, they informed me that the service department should've told me that I can find my own technician and get reimbursed for their work. Five minutes later I scheduled service with a local technician, who said that they will reach out to AFC to get reimbursed. What a JOKE.

My initial sale experience was wonderful. Craig answered all of my questions and I felt confident in my purchase. I liked 2 things specifically about AFCHC. One, that Craig would be my account representative that I could contact in the event I had more questions or a claim issue, and two, that I could choose to have a vendor I preferred added to my notes (once the vendor was approved for licensing, bonding and insurability).

I switched to AFC last year. I will not renew. I switched from the company I was using for more than a decade because I felt the cost had just become too high. I thought I researched companies and thought I found a new place. Boy, I was really wrong. AC goes out in AZ on a Friday night. I was told it was not urgent and they would have someone out on Monday. NO water service inside home... literally no water from faucet or toilet to refill... called for service. Told it was not urgent and they would get out next day. Had problem with pool, problem with garage door... again, had to wait more than 24 hours for service call. My savings in cost with this plan was not worth the aggravation.

Alexis was amazing and she answered all of my questions. Alexis was patient and helpful. I really enjoyed the service she provide and I will renew my service because of the customer service she Provided. I wish everyone provided the service she did. Thank you Alexis and AFC.

I submitted a repair bill of $270 to replace a toilet that costs $500 to replace. The bill was submitted over a month and a half ago. A couple weeks ago I sent an email asking when I would receive payment and never got a response. I called your office and a person apologized and said the payment would be sent out shortly. The person said the person who should have handled the bill is no longer working with AFC. I still have not received payment. Your service is horrible and I will cancel if I don't receive payment by Friday.

Critical things that the homeowner needs to be aware of are either not mentioned or not emphasized. AFC requires that your HVAC system is kept under maintenance otherwise they will refuse to fulfill your service request. Fortunately, I just happened to be in a situation where my HVAC system did recently undergo maintenance. I can't imagine that many folks would do so and still maintain an expensive home warranty service but that was my scenario. Amazingly, when I called in a service request for my unresponsive HVAC system AFC claimed that my maintenance did not meet their expectations.

Nowhere in any quote or information on the America's 1st Choice Home Club site do they say anything about the prerequisites required for them to service your Air conditioning units. Only after you have paid buried in page 13 in the Terms and Conditions do they mention that you need annual service reports for them to come repair the unit. Had we known we would have either made that a condition of the purchase of our house or found another company.

We were having problems with our fridge freezing items. The first service tech was a bit of a bust and didn't resolve the issue completely. I called back to let them know I was still having issues. That's when being a member really shined! The second repairman was a blessing and not only took care of the issue, helped us understand more about the fridge. In all this was a great experience. The customer service rep heard my issue with the first service tech and took care of the problem. I am a repeat customer with AFC and will continue to use them in the future.

I purchased a home warranty with AFC in December after being with American Home Shield for several years. I now know that this was a huge mistake. AFC never sent us any kind of contract info, coverage info, how to make claims, anything. A few weeks ago the condenser unit of our AC started having problems. After searching all over for a number, and then being transferred multiple times, I was told that I called sales instead of service. I was not transferred at that point but given a different number to call. I called the second number, and after sitting on hold for quite some time, I was finally able to talk to a representative and made the claim. She asked if we had "regular maintenance" on the unit, and I answered yes, as we change the filter monthly and spray off the outside unit and keep it free of leaves and any other debris. She said that we should've had a professional company do an annual check.

We had a claim on our dishwasher. The technician that AFC Home Club sent told us that he would be here around such time and he showed up half hour late. But he came from Tacoma which is out of town so that's understandable. He found the problem and fixed it, the leaking stopped. We also got new flooring because the leaking rotted our floors. Then I discovered that when I open the door, the dishwasher moves forward a bit. I gotta get ahold of the guy and ask to fix it back because I'm putting the house up for sale next month so I don't want it falling out.

I purchased a three-year contract and included numerous miscellaneous products as well. So far the ice maker dryer and additional swimming pool products have been denied. Just curious what the heck good does it do. It does not rotate year after year just depletes. I will not recommend this company. I have more than 900 friends on my Facebook page.

Everything was fine with America's First Choice Home Club until recently. I had two things. The first one was my dishwasher that was leaking. They sent somebody out to look at it both times. The guy from Mr. Appliance was a great guy and I liked him. The guy from Mister Sparky was totally a hard-sell intimidating guy and I did not care for him at all. AFC told the guy that the part was covered so he ordered it but then within five minutes of him leaving, they said it's not covered. It was only gonna be $150 for it to be fixed and it was really cheap.

I've had home warranties on and off for a long time and I tried AFC to see if they're any better. My garage door opener broke, which I had to pay for and send AFC the bill. They are discounting and doing all other things so, I'm not happy at all. This is the third time that it has happened and all has been totally negative. The other two warranty providers I had always take care of the problem and deal with the person who comes out to do the fix.

I had a very bad experience with AFC, they are nothing but crooks & running a scam. While signing, they were really nice and completed form quote to selling in few hours. During signing process, even I asked, if they need anything like pictures, documents or want me to do anything, they told “No, we got you covered”. However, when I placed my first repair requests, they made all kind of excuses, asked annual inspection report and refused to cover cost. Their own repair guy told me that they do this all the time. I ended up of paying for repair. I was really unhappy for not telling me all the requirement upfront. I asked to cancel the service. They gave me all kinds of excuses to make it difficult and took three months to cancel and did not make complete return. I do not recommend these guys to anyone. Just be careful...

On the recent claim that I had, America's 1st Choice called me and told me that the part was in and the tech was supposed to come pick it up. The company called me and said they can give me a window, which was some time last week but I still haven't heard from them. I made a call yesterday to AFC and the young lady said that she was going to look into it and find out what happened and give me a call. And I haven't heard anything from that either.

I had a property that I have a tenant in for the first time ever so I got the AFC home warranty to insulate myself from getting daily calls from said tenant. When the tenant said that they had an issue with the toilet running, I told them to contact AFC. The plumber contacted the tenants but the tenant was not getting back to them. So I sent the tenant a text telling her to respond to the plumber or she has to cover the cost on her own. She then responded to the plumber and the plumber came in and fixed it. Our experience with AFC has been efficient and relatively trouble-free. However, when I called AFC first before calling the plumber, I was surprised that they had no one respond to anything on the weekend. I got a service that said they'll get back to me on Monday when they're in the office. They should have had somebody on call over the weekend.

My last claim with American 1st Choice wasn’t too bad but I could not say they’re the greatest to deal with. The first time, I had tried to make a claim and I wasn't allowed to since it had to be over 30 days. Then I did again later on during Christmas time. It was after that that I called, and they said, "Oh, that's within 60 days. So we can't do anything about it." That only made me more and more frustrated. Then our microwave died. I called in and we're paying extra per month to cover the microwave. The rep called back and said it's their bad, but it's not considered a built-in microwave because there isn't something around all four sides, only three sides. I said that was ridiculous. They gave me $100 so I could buy a new microwave and that's it.

Angie with customer service is nothing short of AWESOME!! We had the unfortunate luck of losing functionality of both our washer and drying within a very short timeframe. Angie was able to provide us a quick decision so we could decide if the appliances warranted repair or should be replaced. Her professionalism and knowledge of my contract was spectacular. Angie is why we will remain a AFC customer for the foreseeable future. Thank you!!

I was looking for a home warranty company, I looked up online and saw AFC Home Club. Whenever I was reviewing their package and their plans, they seemed to just have a better value. Then, I looked at their plans online, spoke to a customer service representative and it was never explained to me that after I purchase my warranty, the warranty wouldn't go into effect for another 60 days after that purchase. I felt that I'm a little bit misled. Our refrigerator went out and we ended up having to spend money out of our own pockets to have it replaced.

Customer Service responded fairly fast, via email, considering I had a late Saturday afternoon call in for service. They phoned me early Monday morning and we went over the situation of my water heater not lighting. I got an igniter and also purchased a thermo-couple, to save the technician time on retrieving parts that would most likely be used.

The seller of the house my wife and I included this warranty as a part of our Purchase so fortunately I didn't spend any of my own money out of my Pocket however whatever the seller paid was in vain. This company controls the whole process with making any claims, keeps you out of the loop and finds any clause or way out of honoring your claim. We attempted to only make two claims (Keep in mind our home was built in the 60's) which within our first year of ownership isn't too bad. Needless to say nothing covered, nothing processed, paid out of pocket for minor repairs (both not exceeding $300).

I am having a horrible experience with AFC Home Club. They have more exclusions than covered items, but they will not tell you about those exclusions when you are shopping for a policy. In my case, I was directly communicating with AFC Home Club sales team and not one of their reps told me that they require annual maintenance on HVAC units. Nor will you find that anywhere on their website. They did not mail the actual contract to me until 2.5 months after I purchase the contract, so I could not even read all the fine print during the so called "30 day money back guarantee review period".

We recently submitted a claim when our tenant gave me a call about water leaking in the bathroom. It worked very well, but the only issue is the plumber asked me to pay $60 to them. So I said, "I already paid through the home warranty company." They say, "Oh, really?". And he said he's going to call the home warranty company and give me a callback. Because usually, we directly pay to them, not the home warranty company. But he never gave me one so I assume that it is okay. I talked to a lot of my friends about AFC and they say it's really good. So they start looking for the home warranty company and I'm recommending AFC.

I bought a new house and saw online that AFC’s price was compatible, but their services were very bad. I was so frustrated and about to call to cancel my warranty. I have three years of warranty but they were reluctant to repair things. They were making a lot of excuses like their system was down or they didn't see the email.

I have an older home and I said I'd better start looking into getting a home warranty because it was getting expensive having to fix repairs. I called Sears first and had a very bad experience with them. I canceled them within 30 days and decided to find a company that's gonna offer me a competitive rate and give me what I want. So, I did some research on the internet and found out about AFC Home Club. We looked at reviews and information online and they were the top five. I started doing comparative analysis based on the top three. I called a couple of them and got quotes. I like the fact that AFC was fair and mid-range in terms of price but they offered more repairs than others. They also included the whole house. I said that's pretty good and I can save money that way.

Repair person was excellent. American First Choice wasn't. Thought I purchased a plan that covered my shower replacement parts, but turns out they only cover part of the repair. Also, did not cover all the cost to replace my garbage disposal. This is my first claim, but will not renew this contract. Probably would have paid the same ($375.00 bill) or less if I had called a local plumber.

I had a home warranty with another company, and when it was up for renewal, I switched to AFC Home Club for their price and what they offered. Claim submission is easier to call in as their dot com side of it is not very robust. I called in for my claim for an air conditioning unit, and then the contractor came within a couple of days. It turned out that the air conditioning compressor was bad. But when I signed up for this warranty company, I had a different warranty company, and they basically said when I signed up, that I could have no claims for 30 days.

America’s 1st Choice Home Club offered a few more options and it was more affordable. Submitting a claim with them was great and we’ve only had one call. The claims rep took care of things quickly and my interactions with their technician was very professional. All in all, it was a good experience.

AFC Home Club's contract is written one way and they do honor what they write. But, I have to be a lawyer to understand its content because there are exclusions and exclusions are what kill you. If I don't understand that or read up on it, then they'll deny the claim. But submitting a claim is simple. I call the 800 number and tell them what's wrong. A lot of times they'll want to know the model number or the serial number of the appliance failing. It would take about 48 hours to get any results as far as getting a vendor to come. A complaint I have is the weekend. If something happens after working hours on Friday, I could call in but it's an answering service. They'll take my information down and they'll get back to me on Monday. I have to wait 60 hours before they even start processing the claim.

I'm not happy with America's First Choice Home Club and that's the reason I'm trying to leave them. When they first asked me to sign up with them, they made it sound like they cover this, they cover that. But the minute I'm in it, when something breaks, "Oh, that's not part of the warranty. Oh, that's not covered." And it just becomes a big lie. Other companies don't even question. They come, send their technician over, and handle it. When I'd get online or call AFC, it takes forever for somebody to call me back. Our washer would be down for two weeks.

I'm still waiting to receive a check from AFC and my experience has been awful. I raised a claim for a water heater and the girl that I talked to said that it had to do with plumbing. Clearly, she didn’t know what she was talking about. I was put on hold all the time. I never actually got to speak with a person that was in charge of the claim. And getting calls returned has been a problem. The technicians didn't fix the problem, and there was water going everywhere. My husband had to call and get someone in before it did any further damage.