AFC Home Warranty Reviews

I wanted a one big comprehensive coverage and AFC Home Club has it. Submitting a claim with them has been great for us, but sometimes it's a bit slow. This last time, my tenant had an emergency with the plumbing. It was overflowing but AFC doesn't do after-hour calls or sometimes it takes up to 48 hours for the request to be processed. It was a bit frustrating. We ended up calling our own plumber and AFC ended up covering that up. Sometimes they let us choose the technicians who'd come out for service. If we don't have anyone in the area, they'll assign us somebody. I've had a hard time communicating with some of them, in which case, we were assigned with another technician. We have done it several times and it worked out good. Everything has been really satisfactory.

My mom told me I should get a home warranty, so I did. I imagine it's very valuable to have for my property. After looking online and going through the reviews, I went for America's First Choice and have been with them for about two months now. I called them one time and the interaction I had with their rep was great.

America's First Choice is the home warranty company that I chose for my house. The rep that I talked to had great customer service and I had access directly to him for more questions, so I felt comfortable and picked AFC. I liked that they have very well-informed reps. The rep that I dealt with wasn’t just trying to get a sale, but he was also being very informative about the services that they offer, and I found that to be very important.

I always have a home warranty just to have one in case something breaks or something needs to be fixed in my property. I haven’t used it yet, but so far, the people at America’s First Choice are very professional. AFC is a good company.

My house is 20 yrs old and I needed a home warranty. I had a different plan and America’s First Choice Home Club bought out my old plan. It has been great working with their reps, which is why I like my plan. They’re easy to get a hold of. I am now on my 3rd renewal with them. The furnace started to go out on us. I like to e-mail the claim in, scan it and e-mail it in two of AFC’s guys. The tech was in and out in 10 minutes. So, I paid the bill, sent the invoice in through the e-mail that Rachel had sent to me. She said, “Yes, it’s being processed and being approved. Blah, blah, blah.” It usually takes a week, two at the most and I still have not gotten my reimbursement and I have sent Rachel a couple of e-mails asking, “Any news on this?” I have not heard anything from her. But despite that, I’m very happy that they have the best value for with what I get.

I talked to a bunch of providers and I really liked the salesperson from America's 1st Choice Home Club. He convinced me that they were different and that if there is an issue, I could call him. He also seemed to be more honest ‘cause he told me what’s not included. Everyone else I talked to was hesitant to give me the fine print and seemed to be giving me a sales pitch. Also, I like that I could pick my own providers to do the service.

Compared to other providers, AFC had the same offer but at a slightly better price. The warranty I had with AFC Home Club was the most reasonable way to go for what they had to offer. My first experience with them was great. The only thing that I question was I had two issues with plumbing at the same time. One was the toilet and one was the issue with the sink. So, I contacted AFC and three people came up on the computer to choose from, it was my understanding to pick one. So, I picked one and then their people contacted me and said that they were selecting one and I’m like, “Wait a minute, no.” I didn’t get that idea. I’d already contacted somebody.

It was a good experience every time I've had a claim with AFC. I just give them the customer's information and they take that down. They give me authorization whether I wanna do the repair. So, it's pretty straightforward every time.

We were using American Home Shield but we weren't satisfied with them. Once, we had our AC go out and it took them three months to get it done. To me, having a home warranty is very important because I don't want to do repairs myself and I don’t wanna pay for brand new water heaters, air condition units, or furnaces. We then started searching around for a new provider. The reviews came back with America's 1st Choice Home Club and we contacted them. That was a year ago and their customer service has been outstanding. I talked to Tyler initially and had a very good experience with him. I didn't have to do much. He called me back on a Saturday when I did the renewal and he told me about this program where you pay for two years and you get the third one for free. He was very helpful.

We've been with America's First Choice for two years now and it has been great. We normally submit claims over the phone and their customer service has been excellent. The technicians that they sent were also very professional and did great quality of work. They were honest, too. When a technician came out for repair the second time and said that our stuff was not worth fixing, AFC sent me a check and I was totally happy with what they sent me.

We bought a house that was built in 2006 and we shopped around for a home warranty for it. My wife found a place on the internet where they did the top three home warranty companies and we went with the one that had the top reviews, which was America's First Choice Home Club. The salesperson I talked to was very, very professional and he did a really good job. He really knew his business and answered a lot of my questions. I called him the other day and talked to him about our icemaker as they were saying that some of the little stuff are not covered by our home warranty program. He again answered my questions and I found out that ours is covered.

America's First Choice Home Club's online process is easy and I interacted well with their reps. Also, the experience with the technician whom they've sent out was fine.

Love these people! They always take care of me, especially at the beginning of a new year so I don't forget to renew! Anytime I have had a problem with my appliance they have taken care of me!!

As a professional realtor in the Sacramento valley, I have been referring AFC home Warranty to my clients for the past several years. I have worked with many other competitors in the past, however AFC has been proven reliable and professional. I always refer this company because of the excellent feedback I receive from my past clients. Quality and great customer service is the best in the market!

Chris the service tech called ahead to state he could be there earlier. Was very professional and explained everything in detail and helped with forwarding information to my warranty company on the spot to address the warranty repair on the motor. Which was very helpful so I wouldn’t have to worry about anything. I will definitely use them again.

I went with America’s First Choice Home Club due to their good pricing and I've been with them for one year now. I filed a claim recently for some plumbing leakage and it took three days for the reps at AFC to send someone out. Filing a claim with AFC Home Club was easy. The only thing I would recommend is the options to put a claim on the website also. That would've been a lot better.

I was looking for a home warranty service and I went online. I applied for an inquiry and Tyler called me back. He was very professional. He explained the program to me and he sent me a brochure. I asked him to contact me in a few weeks after I had a chance to read over everything and do some more research and he did. I decided that America's 1st Choice Home Club is the best to go with and I signed up for it. The house that I’m using it for is one that I’m selling. Tyler was very good and he sent me a new transfer document contract for the new buyers to fill out, which they have and I’ve sent that back to him. So, as soon as I close, the new owners will have access to the homeowner’s warranty for an entire year. I would recommend America's 1st Choice Home Club.

We've only had one claim with AFC so far and it was fine. We submitted it over the phone and their contractors took a day to come out. They were friendly and explained everything to me. I always stand and watch everything, and they were very nice. They did a good job and we were very pleased.

When I got the warranty service of America's First Choice Home Club, I switched over from another company that I was using before. Somebody had called me about home warranty, then that sparked me to do some searching online. I tried to find a better deal and found AFC online. The enrollment process with them was easy and quick. So far, my experience with them has been good. Then I went out of town on a weekend and when I came back I noticed that I had a little bit of a leak on my water heater. When I called AFC, they told me that since my policy was brand new and it was not even a week old, I had to wait for 30 days and I would be responsible for repairing the water heater. So, I went ahead and paid for somebody to come out and fix it, and I have the invoice showing everything I paid. So, I need to contact AFC and send that information to them.

I was with Choice Home Warranty when I found AFC Home Club while surfing around. When Choice's contractor was going to replace the inside of my dishwasher because the thermostat went up the wall and was on fire, they wouldn't replace the inside of the rack that was all melted. I got rid of Choice, came to AFC and it worked out although they are a little higher in terms of payment. I would recommend AFC to a friend.

A plumbing valve needed replacement and I filed a claim with AFC online. The tech came in, pointed out the problem and took care of it. It was very quick. Everything is well in-line with AFC. We purchased a new home, so I don’t have it anymore but as soon as I am ready for it, I will go back to them. I would also recommend them.

When we were purchasing a home, I searched online for warranties and America's 1st Choice Home Club came on the top results. I sent off to get a quote and got a phone call from them. I talked to them and liked the value that they provided. I also liked that it's family-owned and the fact that I would have my own personal person working on my account. It wasn’t gonna be outsourced to a third-party company, and the value for what they covered was in our budget. Also, I can choose my own contractors.

Was not much help. Your representative spoke to the service guy. He explained the problem. There was a leak in the Freon pipe. Could not find where it was. That meant having to keep having it filled so we ended up paying for the service call and a new unit because all you offered was $400.00 since I have never had a claim before.

Any time I call for a service request or with an account question it is handled professionally and efficiently. I have had no issues in dealing with this company or in getting service requests taken care of in a timely fashion. Highly recommend :-).

My son and his wife had America's 1st Choice and they were pleased with it so we decided to go with them as well. My husband is handicapped so he is not able to do stuff anymore and it was also another reason that we went with a home warranty. When we called to find out about America's 1st Choice, the gentleman that we talked to was very thorough and pleasant. He explained everything with us. The paperwork sent to us was exactly what they said they were gonna include.

I was with another club and it seemed like every time I renewed, they kept raising the price. America's First Choice Home Club's price staying the same interested me. The first time I filed a claim, I did it online but I wasn't sure if it went through, so I called. It took two days for the contractor to come out. The contractor who came out was excellent and was able to fix my issue. They were very cordial, friendly and went above and beyond what was required.

I had a warranty company before that I didn't like and I didn't plan to renew, so I went online and found the names of five or six companies, and I started investigating them. I had contact with a rep from America's First Choice Home Club and he listened to me. I talked about what was bothering me with my other company and what I did not need in a warranty company. Then, he explained how the AFC Club worked and I felt like if there was a problem, I had someone, at least, I could talk to. whereas with the former warranty company, I couldn't even get a supervisor to call me back.

Dish Washer started having a problem with heating, called AFC. They sent out an appliance repairman. He diagnosed the problem, called AFC for authorization and ordered part. Came back a few days later and repaired dishwasher working fine now.

Scammers. I paid for all my services due to fact I was out of town and had tenants in my property and had AC fixed since we couldn’t wait in summer for service request. They approved it prior to buying the units and they received all emails and receipts just to tell me, "Tough luck we didn’t receive them," and Karen gave me her wrong email and now she is telling me they are not going to pay me back!

My daughter-in-law and my son have another company and referred that to me, but I didn't like the prices. I went online and found America's First Choice Home Club, which has better prices. The deductible is a little higher, but I got a pretty good deal on the yearly fee. It worked out pretty well for us. When something went wrong with my heat pump back in January, I was so focused on trying to get heat in the house I didn’t even think about calling America's First Choice Home Club until after the fact but they processed the claim. It took them a little while to process everything but I got the check last week.

It's nightmare. When you have a problem, called in since 10 days ago, they had the plumber came out next day, never get back to me with the estimate. They called me on 3/26, 3/27 & the manager: Jasen, Karen ** said they still wait for the estimate from plumber. This morning Karen called me which said the plumber gave the estimate over $2000 but they only pay $150, when I ask for the estimate in writing, she said she doesn't have it. So beware when you buy any package from AFC. I'm asking for the full refund back and will bring this matter to the BBB.

We had two problems last year and both went without a hitch. The only problem is most likely caused by a lack of technicians in our area and how busy the few are. I was disappointed with the technician we had as he was only going to charge $65 for the diagnoses and when the AFC told him they pay up to $75 he raised the price $10 which a bit tacky!

America's First Choice Home Club contacted me through email. They gave some information and I liked what they're offering. They're giving me a better price than what I already had so I went along with them. Now, I’m not sure if I’m already covered because they took the payments, but I haven’t received anything in the mail, like my account number.

I thought signing up with America's First Choice Home Club would be beneficial to me, but it was not. In November, my boiler broke down. They sent someone out that deemed the boiler could not be fixed. He said that it was not due to any error or anything due to me. First, they told me I still have a warranty on my boiler. Then the warranty wasn't valid. Then they said it was due to water pressure that was why it broke down. They never sent anyone out from the very beginning when I first got the warranty to check or do anything. Then now they're refusing that the boiler is broken. They also said there was nothing they could do to help me and it was due to my error.

I picked AFC because of out of all of the other home warranty plans it seemed like AFC had the best. I picked the platinum home warranty because it covered all of the essential items that may need repair at a reasonable price.

I've had America's First Choice Home Club for less than a year. While my experience submitting a claim was fine, I had one not so good experience with a customer service rep. I have two properties. When I added the second property, I knew I had to wait 30 days before using it. The AC unit and something that has to go through the heating system had never been checked out. I called to get it checked out and the customer service rep was quite rude. First, she said that I couldn't use it at all because it was a maintenance issue. I told her that's what America's First Choice is for. So, she went through all the taking the claim and then she asked what day I started having problems with the system. I told her that we don't have a problem with the system, that we just purchased a home. The house is like 50 years old and we wanted to have it checked out. I went through the whole process of doing all that.

I’ve had such a great experience with AFC. Rachel was fantastic in customer service and Randy was very helpful to upgrade my policy. Each time I’ve needed help I’m given quick attention which gives me peace of mind that I chose AFC! Thank you for all you do!!! Sincerely, Beth.

I haven't gotten a chance to actually use my warranty yet, but setting it up was a breeze. My sales rep Tyler ** was courteous, his customer service was excellent, is very knowledgeable in this company. I am also pleased with the affordable annual cost.

My LG washing machine took a dump for the second time in 4 years and the motherboard needed to be replaced. Unfortunately, a new one could not be located anywhere. AFC called me to advise and told me that they would give me cash towards the purchase of another machine. I was delighted. The customer service reps were very polite and I appreciated their help in getting this done.

I am so glad I chose AFC, they do what they say, at first I was not sure of choosing any home protection plans because of all the horrible stories I've heard and read with other companies. I decided to choose AFC because I checked out the comments on google and notice they have great reviews. So glad I did. I had to open a claim with them a couple of times and was not disappointed. Thank you AFC, I have already shared your company with my family and friends.

We have had your warranty program now for two years, and during that time you have covered maybe $300 hundred worth of claims. So this year we come home after from being gone a month and our furnace died. Now it was 22 years old and the cost of replacing was $6400. I called your co. and asked if there any way we might get some help. And the person I spoke with said a flat NO. That was not the kind of help I was looking for.

Even though the seams of the water heater were not covered, they gave me money towards a new water heater. They said that seeing that I was a member for a while they would give me the money in good faith.

It was old machine and parts were not available readily, so they offered some cash for the machine or wait for the part which may take long time. Serviceman found part and replaced it somehow. Unfortunately after a while it broke again and we had to dispose off the machine for a new one.

After having several other home warranties through the years, I can honestly say AFC is by far the best of them. I rarely submit claims, but when it becomes necessary, their staff are most helpful and courteous. Even when my claim is outside my coverage plan, they still try to be helpful to a degree consistent with their rules.

Our dryer went out and when we called America's 1st Choice they quickly got a very professional Appliance repair outfit to take care of it. I was very happy with how quickly and professionally it was all accomplished.

The available network of technicians is excellent but I often prefer my longtime plumber and heating and AC contractor. The flexibility that AFC Home Club gives me is why I will renew for another 3 years soon. Value and no surprises works for me!

I called to inquire about AFC and the support person provided me with all of the specifics. I like your business model, it solves two issues at once; I can pick my own contractor and the price is affordable.

We called AFC when one of our stove top burners would not heat up. A technician from AB APPLIANCE came and diagnosed the problem. We paid the $75 fee and he said he would order the part. He came back a few days later with the part and repaired the problem, however there was an additional charge of $119.69 for the part to be installed. I thought with the $75 fee the part and installation would be covered. We paid a hefty amount ($1445.00) for three years of coverage that we thought included repairs and parts. I guess I was wrong. This was a minor repair. I shudder to think what a major repair would cost us.

We thought that our furnace was not working properly, so we called AFC and they found us a repair company and they came and explained the whole system to us and that there was no big problem, the furnace was not new when we bought the house so we did not know if the furnace was supposed to make that much noise, the repairman explained that the reason the two fans came on at different time that one was to take out fumes before the actual light came on. He also explained other things we did not know. We plan on calling him should we need any further assistance. We are very happy with our AFC.

I've used many home warranty companies over the years, most can be real challenge to work with. AFC doesn't cover everything, however they do an excellent job working with their customers. Alexsis, does a superb job.

My family purchased a home about 1 1/2 years ago and the realtor we used gifted us a home warranty for 1 year. After the year and a few snafu’s, we were searching for a company that actually had our interests in mind. Our old home warranty was difficult because the call center was out of country and hard to explain when there was a problem! We are looking forward to our experience with AFC.

Very friendly people. They provide great service. The company rep that I worked with was very knowledgeable about what the company offered. I did a lot of research before I chose AFC. I have not been disappointed.

I contacted AFC and the customer service was excellent. They informed me of what I needed to do to get my disposal replaced and once repairs were completed how to get reimbursed. Everything went as it was explained with no hitches or problems. I am very pleased with their service thus far. I would highly recommend this company to anyone needing or in search of a home warranty company. Please consider America's First Choice. I have experienced others and AFC has been the best in comparison.

I just renewed my AFCHC home warranty for a second three year term. I have been totally satisfied with every engagement I have had with this company and its staff over the previous three years and would highly recommend them to anyone seeking a home warranty coverage plan.

We opened a claim to repair or replace the garbage disposal, we were told that the maximum benefit for a G disposal replacement is $150.00 because the claim was reported in the first two month of the policy's start date. We found a G disposal at Costco for $99.00. We sent the receipt and we were told that we will receive the check in 6 to 8 weeks? However the plumber charged $200.00 due to the replacement of the G disposal and new under kitchen sink drain pipes that he could not use the existing pipes.

I’m a member since last year. I’ve called 3 times for assistance. Twice I utilized the technician suggested by AFC. Both occasions were fine. Issues corrected and timely arrival at the agreed price. Another occasion I called a tech in my area and paid for the covered service. I received a check covering the $258 minus the $60 fee in less than 15 days. I was pleased.

I had our air conditioner checked by a company that the previous owners of our newly purchased house had used. When the hot weather was over and we no longer needed to run the air conditioner I noticed the outside fan was running 24/7. They gave me an estimate of $1000 to replace the motor. I declined and called AFC to have one of their technicians take a look. In less than a week we had a brand new motor and only had to pay the house call charge. We are very pleased with AFC!

The blower motor went out on one of my HVAC units. I used my own HVAC company and AFC reimbursed me. It's great I can select my contractor. One I know will be on time and do the job correctly. Quite a few years back I had one of the other warranty companies and you never knew who they were sending. On top of that the work was terrible most of the time. Thanks AFC.

Dave ** reached out after, I submitted a request to find another Home Warranty Company, to protect the items within my home. He promptly called back and took the time, to explain everything and answer all of the questions, I had in detail. I have recently joined as a new customer/pre-exisiting homeowner. It seems that the rating by the Better Business Bureau are spot on, with this company of an A+ rating. Thanks for being there.

AFC - What an atrocious company. I just mailed out my cancellation letter. AFC happily collected our $520 last year. Unfortunately, we didn't make any service requests or else we could have saved the $520 we paid this year. We had the audacity to make service requests for our tub faucet and washing machine... After paying the $60 service fee for the faucet, we discovered only the first $150 of repairs are covered. Surprising, but fine, it is in the contract. We paid the extra $70 bucks, so we did save $90, by my calculations.

Filed claim on a Saturday for two clogged bathtubs and one clogged sink. Didn't need emergency service, so scheduled diagnostic/repair for Monday. On phone for maybe 20 minutes with AFC coordinating approval of the estimate after the diagnostic was completed. AFC covered 71% of the repairs, which I was pleased with. Submitted the invoice electronically Monday evening. Received a check in the mail Saturday.

It was 11 pm and my furnace went out. It was in the single digits outside, and not that much warmer inside!! I called Choice and within 10 minutes a service provider had called me back to set up an appointment!

I've been a member for over a year now. Everyone I've spoken to, from starting my membership and the many questions I had as a new homeowner, to the once instance in which I had to call for service, everyone has been top notch. Highly recommend!

I had a previous home warranty company but I was not happy with one of the services. And while I am just new to AFC Home Club and have not submitted a claim, I would recommend them to a friend with their initial enrollment process.

I used Republic and First American Home Insurance and I had a very bad experience with how they deal with their customers. I found America's First Choice Home Club online and then I went with them. It's good that I could get an agent with whom I would always work with, which is not the case in other home warranties. With America's First Choice, at least the agent is able to explain why they are not going to cover something. It's like a personalized experience that you get from them.

The first year I gave AFC around four referrals. They told me they were gonna send me $25 for each one, but I never received that money. Even so, I will still recommend AFC Home Club to others.

Run from this company. They use every excuse to not help at all. Any other company has to be better. Could not be worse. Sales talks a good game then service, well, there is none. How they ever get a positive report is beyond me. Maybe they write their own.

We have two properties and use one as a rental. We had another company in the past and when we asked them to help with a replacement of an HVAC system, which was part of the coverage, they declined. Someone I worked with recommended America’s First Choice Home Club and my interactions with their reps have been very good. I’d recommend them.

We have a used mobile home and decided to get a warranty for it. A warranty is very valuable as it's the way to go if you can’t come out of pocket with everything that could go wrong with the property. We went with AFC Home Club and their reps were very helpful when we dealt with them. Their level of professionalism was excellent. I would recommend them.

I’ve been a homeowner for years and have always had a warranty. I’ve been with AFC Home Club for four years now and I like their prices. Sometimes you pay less and you get less, but I am very satisfied with them. My son is transferring to them, too. I’ve had two disappointments with them, though. I had a guy come out to repair my GE dishwasher. AFC couldn’t find anybody that would service the GE so they had to go to GE themselves. The rep told me that the guy was gonna charge $99, but they would pay the difference. It would be a $40 difference because my copay is $60, and so, I said okay.

I was using a different home warranty and after the first year during the time of renewal, I was looking at online reviews and decided to try out America’s First Choice Home Club. So far, I have used the service a couple of times and the quality of work done was perfect. When I had a plumbing issue, I was told that they're gonna submit a request to one of the service companies. Those people showed up and asked me for the payment details. I told them that the payment would be done by the warranty company. I was told they didn't get any such information. So I had to call back AFC and they started talking to the service guy, which all should have happened behind the scenes. In the end, I paid only the amount that I owe per instance, which is $60. While that was good, it could have been managed a bit better. Despite that, I would recommend America’s First Choice Home Club.

I had another home warranty company before, but I was unhappy with them, so I had to seek out another one and I did. I live in California and the property is in Georgia, and my brother who lives in Georgia mentioned AFC Home Club to me. I've had AFC's home warranty for 10 years now and everything has been fine in my experience with them. Since I’m in California and the property is a duplex, I have this management where I have two people that are authorized to put in a claim. My brother is also authorized to put in a claim. When the claims with AFC were submitted, they were prompt and took care of whatever needed to be taken care of. I got notifications every time someone submitted a claim. I would recommend AFC Home Club.

America's First Choice Home Club's fee was a little bit cheaper than the other companies. I signed up with them, submitted a claim a claim one time and they did fine. The technician was very knowledgeable and fixed the problem right away. The only problem was when I talked to AFC, they told me I needed to do routine maintenance on my furnace, and I had the same guy do that. He charged me 200 bucks. It has been three weeks now and I’ve called him a couple of times and I can’t seem to get a report out of him.

I was misled when I signed the contract. All services took multiple weeks and none of them were fully covered. When I cancelled my 3 year subscription they discounted the little fraction of whatever they had paid for, driving the reimbursement to zero. Terrible service, deceitful language.

Things break down and I wanted a home warranty. America's First Choice Home Club was the first one I spotted. My claims experience with them has been slow. Their reps were nice and answered my questions for the most part, but it was about a month from when I made the initial claim to when I finally got someone out there, which was very irritating. The response time wasn’t the issue, but customers were saying that they weren’t using AFC anymore because they were having problems being paid. After so many attempts to get someone to come out, the tech finally came out. He was good and got the job done. Plus, he was right on time.

When I purchased my home my realtor suggested a home warranty, Not know the history of the home I purchased the 3 year plan. One year after my purchase I had an electrical problem. AFC sent out an electrician to tell me that my outlet and one circuit breaker was bad and needed to be replaced. Items were not covered. Had to pay for parts out of pocket. Second time I called when my water heater went out, Guess what? Not covered, Another $60 out the window, Had a call for dryer repair and pool pump repair. Both times items not covered. Each time the reason was listed under a subsection of a subsection. So Now I ask why am I paying for this plan when nothing is covered.

I own a home and my current warranty was expiring. I searched online and found that America's 1st Choice Home Club’s service offering matched what I was looking for. One time, I called a claim in and their rep was nice. Although it took around a week for the contractor to come, they were professional and it only took them two minutes to do the work.

Things always happen and it’s a lot of money to fork over at once. So, I would rather pay in smaller amounts and know that I’m covered if anything happens. AFC Home Club has the best rate compared to others and their cost on service fees was $5 less than all the other ones that I’ve noticed so I decided to go with them. I gave them a call when I submitted a claim and let them know what was going on. What was fixed on my pool wasn’t generally covered but I haven’t used them at all this whole year and they wanted to help me out for being a good customer, so they covered it. It took a week to get the contractors out but once they arrived, they were great and nice. The quality of work was good but I'm gonna give them a callback because it’s still leaking a little bit. Nevertheless, people should use AFC.

Everybody did a super good job and the experience submitting a claim was really good. The gal that we dealt with was very helpful and she walked us through it. She told us how to do it. They wanted certain things, numbers and models. And we did exactly what she said, and everything fell right into place. It was really super easy. They were really there and supportive and hooked us up with somebody in our area. It took a couple of days for the contractor to come out and it took a little bit of time to finalize things. He did some readings and found out that we needed more parts than he had on hand. Once everything got approved by AFC, he ordered the part and things fell into place quite quickly after that. He took about two weeks. It wasn't perfect but the contractor was great. We've had AFC for a long time and when we used them and needed to use them, they came through. It was very easy to sign up with them as well.

Getting a warranty is a smart thing to do. America's First Choice Home Club covered a bit more and their service call fee was less. I also like the way they do things. It makes it consumer-friendly. I call them for claims and they're prompt in getting them set up. If they're having a difficult time, they let me set it up. I always liked that. And they've just been super easy to work with. Their contractors usually come out on the same day or next and dealing with them has also been good. I highly recommend AFC. They've been professional, courteous and focused.

I was a single parent and being a single parent, I don’t do a lot of the gentleman stuff, and I travel a lot so I’ve always had warranties on all my properties. I’m not a handyman so having a warranty is very valuable. When I first bought a house back in 1994, I kept them with the property. But because this is a new house, it didn’t come with a warranty. I didn’t want TotalProtect or American Home Shield anymore, so I tried to look into something different, and we went with America's 1st Choice.

As part of the process of buying a new home, the agent and I requested the seller to put a warranty on the property and America's First Choice was the home warranty provider selected by the seller. I've called AFC a couple of times to get referrals on contractors and they were very helpful. It was easy to submit a claim with them and I did this over the phone. The reps were polite and knowledgeable, and we had pleasant dealings. The contractors came out within a day or two. I've had one contractor out and they were able to complete the claim. Having this warranty is extremely valuable, especially if you are new to the property and you don't know if it has been taken care of. It helps with getting adjusted to the place. I would highly recommend AFC. I have another home warranty company that I work with on another property, but AFC's level of service is higher. I pay a little more money, but I get better quality.

I purchased a policy from AFC Home Club in 10/17. I made my first claim for a water heater that could not be repaired. The total cost of the new heater will be $1895.00 installed. AFC offered me $182.00 for the replacement. They depreciated the water heater and said that is all they will pay. BEWARE! DO NOT GO WITH THIS COMPANY.

I submit claims to America's First Choice over the phone and my interactions with the customer service has been okay. I had a problem with the dishwasher and it took about four days to get a contractor. The knowledge of the contractor was little. I told them that the washer was not draining and the dyer was not working properly. But after their service, the dishes are still not drying. I've scheduled another appointment. The warranty had been helpful for my washer dryer, but the heater and AC had been more expensive. I had a couple of thermostats that stopped working. I called America's First Choice and they said they only cover $80 each. The service fee is $75 each and I have to buy my own thermostat. I thought that everything was covered except for the service fee.

It's very important to have a warranty on your property because you never know when something might go wrong. You might buy a piece of new equipment and three months after the warranty expires, you're not covered. So it would best to have extra coverage. I came across America's First Choice Home Club on the internet and I got a warranty from them because of their rating. Submitting a claim with them has been really easy. I've done it over the phone and their claims reps have been fast and remarkable. Also, the contractors that AFC has sent me have been polite and the quality of their work has been good.

I made a claim online Friday morning for my furnace not consistently coming on and mentioned in the comments that the thermostat would intermittently shut off. By Friday pm I had not heard anything so I called in and was told they changed my issue to "thermostat" based on my comments and that now someone would be in touch Monday. Regardless, without a thermostat, you have no heat. I am not sure why that is less of a priority. I was given the option to use my own HVAC tech if I wanted and given the guidelines if I did so. While I was getting the rundown about using my own HVAC tech, I was advised I had to get a service contract on file to show I was getting routine maintenance on the AC and furnace quarterly; so I purchased that as well. I waited Monday, no call, so I called my own HVAC and the control board was bad.

I have tried about five home warranties and I was pretty disappointed. At that time, I had four rental homes and I had to have a home warranty. I didn’t like the way the contractors operate and also because customer service never came up as expected. I dropped all of them. I’ve been without a home warranty for a year. I thought I would try again and I have thought about America’s First Choice Home Club.

I had a dishwasher that had the good stars from Consumer Reports when I bought it but after a while, they were having trouble with it. So I thought I better buy a warranty. I chose America's First Choice Home Club for the reviews on it and when my washer went out, they covered the part. That worked out good for me. But I’m hesitant to go forward because of cost. With as much money as you end up spending with AFC, you can definitely put some of that money away for new appliances.

I moved to a different location so I decided to look into getting a home warranty and I looked at the ratings. I got America's First Choice and so far, my experience in submitting a claim has been okay. I do that over the phone. I called when I had a shower drain that needed to be cleared and they said that was fine. But when the technician came out, he said that to clear the drain, he would have to snake it. That wasn’t included so I had to pay extra for having it snaked. According to my plan, clearing the drain was included but snaking it was not. But to clear a drain, it seems like you would normally snake it. So I don't know. Also, the technician didn’t snake the drain all the way to the cleanout. He did a very minor one. He did reduce his charge a little bit but I still had to pay extra for it. So I wasn’t happy about that.

I had a home warranty when I first purchased my house and then I let it expire, so I decided to repurchase one. I liked the pricing of America’s First Choice. Submitting a claim was easy. I submitted two claims at one time which I did over the phone, and my interactions with their claims representative went well. I had no issues with their technicians. The second technician just had to cancel and reschedule. He was scheduled for one day, and then he couldn't come that day, and then he had to come another day.

I am a verified member since May 22nd 2017. Plan summary 3-year gold. Heater repair was December 2018. I live in Homeland California. My name is **. I needed my heater to be repaired. The company only covered $180 because according to them my heater had a depreciation value. I thought only cars had a depreciation value? Consequently, I had to pay over $800 for the heater repair. Lastly I found out that they cashed out my heater thereby rendering it no longer covered under my home warranty with AFC. Please reconsider and beware.

When I bought my house, it came with one for the first year, but I wasn't happy with the company. Then, I saw America's First Choice Home Club, saw the good reviews and thought I'd try it. Submitting a claim was good in comparison to what we went through with the other company. The representative I dealt with was very good. The claim was for a piece of our pool equipment and our pool guy had said that if there was any way that he could just get the new piece of equipment and install it for us, he would be happy to do that. And we were all very pleasantly surprised that America's First Choice allowed that, and then it all went so smoothly. So, we did not use their contractor. We used our own. Having this warranty was very valuable because we didn't have to pay a penny. We were covered for the amount that it cost. So, that was perfect. I would recommend it.

Somebody recommended America's 1st Choice to us a couple of years ago. However, our last experience submitting a claim wasn't good. The circuit board on our built-in oven was broken and we had to keep chasing after them to try to get it all resolved. We had trouble with the person that they contracted with to come out and fix the problem. Then, they would tell us to give him a call and tell him this and that. My husband and I thought that America's 1st Choice should have given him a call. But anyway, we called him and we finally got it solved. It took a long time, though. We weren't able to use our oven and it was over Christmas.

When I was buying my house, I was looking for a warranty, and AFC Home Club had great reviews online. Submitting a claim with them was very good and the claim process was very easy. I submitted a claim not too long ago when my garbage disposal broke, and I submitted my receipt. The reps at AFC said that they would process the claim and get it sent over to me. I haven't received the money yet, but that happened in the middle of December. I also processed another claim for a plumbing issue, and they sent someone out within three days. I just paid whatever my service fee was, and they fixed everything. The interactions with the techs have been very good too. The quality of the work they performed was very nice. Everything is working very quickly and the experience with AFC has been very good so far.

I was a first-time home buyer and I used to be with American Home Shield. I was not unhappy with them but I like to have multiple choices so I went on to see what America's 1st Choice has. When I signed up, they said that I’ll be assigned a point of contact and when I submitted a claim the first time for my air conditioner, it was a bit tricky and I was not happy with the experience. It was in the middle of summer and I have two infants at home. It says that they are 24/7 but every time I reached out to them, there was no callback and no follow-up. My point of contact would not pick up his phone.

AFC Home Club's rate is a lot lower compared to another home warranty I reasearched. I got AFC and their claims process is easy too. I put in claims online, they call to get some more details, and then we set up from there. I only had one phone call one time and the technician who have showed up in my home fixed the problem and told me what was wrong. Everything has been doing well since the repair.

When my home warranty from another company expired, I wanted to try another company. I read some good reviews about America's 1st Choice, so I tried them out. But, I'm very displeased with their service. I was a member with them for two years and for my first claim, I called and requested service for the washer. The repairman came out but it didn’t work out right. He had to come out three times. Then towards the end of the service, I had my second case which was for the hot water heater that was not working. My previous company basically replaced my AC system for me with a brand-new unit, but America's 1st Choice would not replace the hot water heater. They would give me around $180 because I purchased a new one and I have to find an installer to install it and take out my old hot water heater.

AFC Home Club has the best service call rate and it appeared that they were gonna cover more, so I got their warranty and we are at 2 years now in a three-year contract. Submitting a claim for service is easy but I’m not necessarily thrilled with the nitty-gritty of how they nitpick what they will and will not cover. Our water heater is out and the valve isn’t working, but the valve isn’t covered. The refrigerator's icemaker isn’t covered as well. If they cover a refrigerator, they should cover a refrigerator. The odds nowadays of finding a refrigerator without an icemaker is one to none. It’s extremely hard. Then, my dishwasher got zapped by an electrical surge. They gave me $150 towards purchasing a new dishwasher but that’s not gonna go far for any dishwasher. So, they’re nickel-and-diming us. They’re pinching us on things that should be covered but they don't and yet other companies do cover.

My AFC home warranty was transferred to me by the seller of the home that I bought. Then I had some difficulty with both of my toilets and I realized through one visit from one plumber that I needed new toilets. I also had another issue that the plumber said that I needed to have clearance for to have it repaired. That's another $100 deductible and a different plumber who was gonna start from square one. I thought that I would keep spending $100 minimum when I might as well spend those on the new toilet, so I felt that that was not a good use of my $100 each time. I'm still limping along but I've decided not to continue with any repairs because the toilets are so old and I'd look at replacing both of them. So far, my experience with experience with AFC is good.

I've been with America's 1st Choice for a while. I chose them initially because of their price. So far, I've only done one claim with them and it was handled. It was for the guest bathroom where the wax thing inside the toilet that connected to the house was worn out. The process was easy. I submitted the claim over the phone and a day after, they got someone out. The contractor came, replaced the thing, and then left. The issue was resolved in one visit and in a timely manner.

They said my furnace depreciation limited what they would cover. I thought only cars depreciated in value. They paid 180 toward a new motor. I paid over 800 to repair it, then they said they cashed it out. That means I can never request any more repaid whatsoever on my heater. So they paid 180, I paid over 800 to repair it and that's when they cashed it out. Never had a company cash out an item like this.

I liked the structure of America's First Choice Home Club's plans and the representative I spoke to was very helpful. They were prompt in following up and following through with communications when I submitted a claim and I was very pleased with the vendor that they sent out to address the problem. The vendor was very knowledgeable and professional. Sometimes the vendors aren’t people that you would choose yourself or not especially professional, but I felt like he was somebody that, if I had to select somebody, I would select myself. The quality of work that was provided was excellent. I am very pleased with AFC so far and I’d recommend them.

Furnace repair - Called America’s 1st Choice with my heating and plumbing tech still at my house. They discussed the issue, agreed on the cost and sent the paperwork to my HVAC company. I wrote a check for the fee on the spot and it was done! It was my first experience using America’s 1st Choice and I’m very satisfied.

We had trouble with our previous provider and so we called America's 1st Choice. They gave us a better quote and it also covered our pool. Submitting a claim to them was not very difficult. It went great when we made a claim for our microwave. The technicians who came were very professional. They did their job and waited. They checked it out to make sure it was working right and had me okay it. Although, they visited twice as they did not understand the first time I called that I have a combination of KitchenAid oven and microwave. Since the repair, the microwave has been working great.

The home warranty company that I had before screwed me, so I looked into getting another one and went with America’s 1st Choice Home Club. I typically submit claims with AFC over the phone and their claims process has been pretty straightforward.

This is the first home that I purchased and the only reason that I was getting a home warranty for it was that the house had a couple of issues and the seller was able to ease my concerns by offering to pay for the first year of home warranty. I got to pick the policy and a budget for that was given as part of the seller’s agreement.

I had American Home Shield first and I was with them for three years. I was dissatisfied with them so, I looked up America’s First Choice and went with them. I’ve only used AFC once for me and I have three homes with them. CJ, the rep, was very personable and nice. He explained everything to me. He gave me his personal number and email, and he told me to call him any time if I had any problems. However, I called him several times and he has never returned the call. Also, I referred my friend, Claire and she bought their service because of me. Her microwave went out and she got the big runaround. It took her from October to December 18th to get it fixed. We were told that AFC would either repair or replace. She called them and it was costlier. They told her they couldn’t fix it and they were gonna give her $165 to replace it. It was a built-in one and they didn’t replace anything. So, we were very disappointed.

I was looking for a home warranty and I found America's First Choice Home Club. They said so many things, but they did nothing. If I call on a Saturday and they open on a Monday, and then I would try to call on a Monday, still nothing. They would tell me they don’t have anybody to find, so it was so bad. I would have to find somebody myself. And then, they won't pay the techs I would call myself because it is not covered. The other day, I called AFC for a plumbing issue. They said the techs were coming. The techs told AFC that they had to call first and had to get an approval. Then they said they cannot work because when they go here, they have to work and get paid. They didn’t come and I had to get somebody else.

I was very dissatisfied with American Home Shield and I went on the internet looking for an alternate warranty provider or something alternative. I found AFC Home Club and did some comparisons and decided to go with it. I've had to use the warranty twice and I didn’t like exactly how the first one went. It was a garbage disposal issue and I had to buy a disposal and have it installed. They replaced the cost of the garbage disposal, which was not what I wanted in a plan because I don’t know anything about buying them and all that kind of stuff. Also, I had to scan the document and email it to them. They said it takes up to 30 days to get reimbursed and that wasn’t the issue. It's just that I have to go through that submitting a claim, which is something I wasn’t accustomed to doing.

I had a couple of properties and I wanted to have a home insurance property. I got over the phone and AFC's customer service and the plan they provide might be better so I went with them. But unfortunately, it's not the case. There's a lot of hidden facts that they do not tell you and after you get the information, you are in the contract and you cannot discontinue your contract just based with the issues and the hidden facts. Other than that, I submit claims over the phone and the turnaround time for them to send someone is around 72 hours. The techs have been pretty good as of now. They just fixed something for us last two weeks and it has been working fine.

I switched to America's First Choice because we're able to text them to come out here. Submitting a claim to AFC was not a problem. When I put in a call for the garbage disposal, I went to get it myself, which was fine, but then there was no one to call or text for someone to come up an installation without paying the $60 I used to pay the other warranty. I wasn't able to contact anyone. But the technician that came out did a great job. I also had a problem with the hot water heater, and only gonna pay a $190 if a hot water heater cost $900 to $1,300. So I would not be going back through their service again. There are too many problems with this warranty.

AFC Home Club is worth investigating and signing up with. The different reviews online helped me decide to sign up and when my heater needed to be fixed, I submitted the claim online. The site was easy and intuitive and everything went fine. They reached out to a specific heater mechanic and he was timely and very professional. He called 15 minutes prior to coming over and then he came in, fixed the heater and made sure everything was in working order before he left. He was done in one day.

I decided to go with America's 1st Choice after reading different reviews and commentary online and so far, the claims have been interesting in that the communication’s been really good. Definitely, the customer service is top-notch. But the amount of items that they’ve catered to in the claim has not been great at all. It’s a little bit of a scam in that they would sell you a homeowner's policy that doesn’t cover the majority of items that break. It's also really hard to cancel the policy. I looked to cancel it a few months ago and I could not get anybody to call me back to physically process a cancel. It was a really weird process to actually end the policy. And I ended up renewing after all.

It seemed like a good idea to get a home warranty and when I researched online, I liked what AFC Home Club offered and the pricing. They have been quick about claims when I submitted them. The claims rep was knowledgeable, asked several questions and got someone out within a couple of days. The technicians were timely, good and I haven’t had any issues with them. AFC has been able to take care of any issues that we have brought up and they have been helpful about it.

I've submitted my claims over the phone, and it was simple and easy. The claims reps were friendly and professional. I’ve made a few claims with AFC but I’ve only had one technician come out recently. The claim had something to do with the flame electrical issue inside of my heater. It was an ordinary issue but it took him a couple hours to work on it. He was professional and friendly. He communicated well, told me what he was gonna do, and he did it in the timeframe that he set. The quality of work was good, and he fixed the issue without charging me extra. For this claim, I requested that AFC just have a contractor contact me to make the repair. It stood out to me how quickly their subcontractor reached out to me to schedule an appointment, and also the turnaround time of their subcontractor going to the house and making the repairs.

Every year, I shop to get my home warranty and my last home warranty really raised it up high, so I was looking for a better deal and I found AFC. I called a bunch of them and I switched this October. My heater went out and I called them. The tech came in and fixed my heater, which was fine. Then, it was out again on Friday and then came back on. It was saying it was running, but there was no heat coming out.

I had Old Republic for a while, but every year the rates would go up. They seem to suck you in with a low price and they kept changing it. And so, I wanted to switch and I wanted to find the best home warranty. I looked up in Google and I ended up with America's First Choice Home Club. I like the guy that I talked to, who signed me up. He seemed like a good guy. I probably wouldn't have signed up if he wasn’t so accommodating. He worked with me and explained things.

It has been almost a year that I've been using America's 1st Choice Home Club. I went with them because of the price and the reason I’m with them is because every home warranty company that you go with, you have to wait 30 days before it becomes active. And since I'm going with them another year, I don't have to wait 30 days. I've had a mixed experience with my claims. They refused to pay for a few things that I thought should be paid for, like plumbing issues and blockages they pay for. They didn't pay for a blockage because they had covered one previously. Other than that, the customer service is okay. The clog backed up and they're supposed to come out today.

We've had one repair done through America's 1st Choice Home Club and everything went fine. I went online and did it, and it was easy. I've had AHS before and I was unsatisfied with them. They always wanted to put the cheapest parts. But with AFC the cost doesn't matter. The contractor also did good work and it was done in a timely manner. I would recommend them.

AFC Home Club works for me. Whenever I submit a claim, I just call them. The reps have been fine. I filed two claims and everything was handled promptly and satisfactorily. The techs were also great. They took care of the issues quickly with no lasting problems. Everything was taken care of in one appointment. I have already recommended AFC Home Club to other people.

I decided to go with AFC Home Club based on the reviews. Right now, I’m looking to get another warranty for my other home. If their price is competitive and they would give me a break for two homes, I’m interested in that because they’re very pleasant. They're also easy to deal with. The technician they sent out for a garage door opener claim was competent and very nice. He did the repair in one day and I was pleased. My only comment was that it was a 20 year old garage door opener and yet they replaced the part. That was kind of dumb. I didn’t think it was a very cost effective way to take care of a garage door opener. They should have replaced it. In an inexpensive item, that would have been more cost-effective. But they took care of it for the short term and other than that, it was an easy process. They were nice, efficient and timely as well.

I called AFC for a plumbing for our toilet and they said they were gonna call a technician that takes two days or 24 hours. It took them two weeks to get finished. Everything with them, it takes them forever. Also, the first tech they sent out for my toilet didn't snake it out and I told him I wanted him to do that. Then, he said a lie. Since then, I went on and paid somebody else to come on and snake it out. I have been having no problems since. So, I spent $160, and I shouldn't have spent that $60.

I had a home warranty at first but I didn't like it. I got jerked around a lot so I was looking for something better and going with America's First Choice Home Club was kind of a fluke. I had read on it and I liked what I read so I decided to give them a try and they turned out to be pretty good. At first, I had a problem with one claim that I submitted but they resolved it somewhat.

I purchased a 3 year Gold plan. After about 2 years I needed to put in a claim about plumbing. I kept getting transferred from 1 company to another through phone calls and ended up resolving the matter on our own. Recently I needed to put in a claim and they told us our payment never went through yet no one contacted us over 2 years ago to discuss this with us. For two and a half years we assumed we had coverage and even received a letter stating we had paid in full. Very disappointed!

AFC Home Club is local and they were a referral from somebody in my office. Compared to some of the other services I've used in the past, they assigned a representative to me so I talk to the same person every time if I have a problem or question, which is nice. They also let me choose my own repair people and I can call somebody local that I have a relationship with and use them as long as they're certified. I've used AFC one time for something minor and I filed the claim online. My stuff always seems to break on the weekends and they got back to me on Monday. The turnaround time for someone to respond with a date that they're coming out was fairly quick. Then, the contractor did good quality of work. For the limited experience that I've had, AFC seemed to be good so far.

I purchased their top level home warranty services with full payment. Then I forgot that I even bought their warranty. In September my water heater broke down which was an emergency. I called Home Depot and their service technician inspected the water heater and told us to salvage it. We bought a new one from HD and their certified tech guy replace the heater for us. In December I realized that I have a home warranty and filed a claim. Guess what, this company decline to honor the claim with a minor excuse of technicality for not filing claim with them before replacing it with HD.

We had home warranty programs in our various houses in various states for two decades. We usually went with American Home Shield before but they changed some of their fine print and some of what they covered so we looked elsewhere. We've been with AFC for two years. Their coverage seemed to be pretty good and they were a little bit less expensive. We can handle some higher deductibles. I also looked up the ratings in Better Business Bureau on all of the providers and AFC seemed to do better.

America's 1st Choice Home Club's reps were all super friendly. So far, I haven't run into anyone that’s been rude, and everyone seems knowledgeable. One time, I needed a technician and things went perfectly fine and quicker than I thought it would. AFC Home Club called me literally two seconds before the technician walked in the door to let me know that he was coming in and that it would be covered. I would refer them for sure. In fact, I've referred them to my neighbor ‘cause they were curious when they saw the repair truck.

A home warranty is something that we have had in the past. We had new appliances with limited warranties on them and we decided to go ahead and get separate warranties. Unfortunately, we spent an awful lot of money getting a three-year warranty, and when something did go wrong, America’s First Choice couldn't stand by it. For a long time, we had incremented problems with the transmissions of our washing machine and we lost an awful lot of money in torn clothes, sheets and towels. We had somebody come out several times and they identified the problem. As the techs were about to fix it, America’s First Choice's supervisor was told that it would be better to replace it. The supervisor said that instead of replacing it, they would give us 174 which was pennies on the dollars for that appliance. They said they would give 183 which was still pennies on the dollars for that machine.

The home that I was purchasing was gonna be a rental, with my daughter as tenant and I wanted to ensure that everything was okay because I didn't know the house, the appliances or the heating system. I had a home inspection done and everything was in really good shape, but some of the systems were a little bit older. I originally looked at another warranty company but I ended up speaking to one of the salesmen at America's 1st. I’m a pretty good judge of character even on the phone. I’m an attorney so I speak to clients all the time and a lot of people call me with claims. I felt like the other one was just kind of a business, who I spoke with but this guy was a little more candid and took the time to answer all of my questions. There were a lot of things he did to help me make a decision.

I have two properties. I’m in a different state and I don’t have a maintenance man. So I decided I better cover and AFC has been excellent. I called them both times that I had a claim and everything was topnotch excellent. They were very diligent from beginning to end. They followed up over and over again when I couldn’t get in touch with one of my tenants. Then both of the technicians who came out were good too. Everything’s fixed now.

It took a little while for America's 1st Choice Home Club to pay the claim, but, aside from that, the experience has been okay. When I called in the claim, the reps I dealt with were very good. They were very helpful once I got a hold of somebody. As a matter of fact, I had a repairman here at my house at the time and so the process went smooth. I asked them to talk to him and he gave them the figures and they made the determination right there. They were very helpful and they got my problem resolved in a timely fashion. I would recommend them.

I submitted a claim with America’s First Choice for our garage door and at first, I was a little disappointed because I couldn’t get a definite answer from them on who was going to come. I didn’t know their procedure to call somebody to come out to the client’s house. So, when they sent me a confirmation that they had somebody take my claim, I called them. It was already the third person, and by the third time, I called the vendor. We made an appointment, and lo and behold, they were not somebody that AFC was gonna use or somebody that decided not to do third-party payment. So, I was left at the house waiting for somebody on that day that I made the appointment. Neither AFC nor the vendor called and told me that nobody is coming. So, I was disappointed with that.

I’m writing to express my extreme frustration and dismay with America’s 1st Choice (AFC) home warranty. I purchased the premiere “Platinum” warranty, which is supposed to offer the most extensive and comprehensive coverage available, only to find that when we needed it, they offer practically no assistance on major repairs and replacements.

Getting a home warranty is a smart idea and when I looked up different companies on the internet, America's First Choice seemed to get a high rating. Submitting a claim is easy too. I've asked for one visit and I did that by phone. There was some communication problem with the electrical company but that wasn’t AFC's fault. So it would have been swift but there were some problems. That aside, the quality of work was excellent and everything's great now.

I got a warranty for my repairs if something happens with any of my appliances or anything that would go wrong in the home. I chose America's First Choice Home Club based on a referral and it's all right. The representatives were very good when I was filing a claim over the phone. Then the technicians came out within a reasonable time.

I've had a good experience with America's First Choice Home Club. I already had a home warranty but I was dissatisfied with them. So, l was hoping to change someday. And when I got a sales call from AFC and they gave me the offer and the rates, I thought, “Okay, let me change it.” Submitting a claim with AFC is smooth. Whenever I have an issue, they have a form to fill out online. I can do that and I get a call within a day. However, on their online site, they don’t have any login. I have to remember my account number. I also have to fill all the information from scratch, which definitely delays the process. So, if they could have made a login kind of stuff to put any claims, that would definitely be better definitely.

My parents are older and they've had a problem with the heat, and they wanted someone to be able to get heat or air conditioning. They have now America's 1st Choice Home Club and I call on the phone when submitting the claim. The representatives and contractors were very good. However, I do think America's 1st Choice have to dispel a little bit more out of what's really covered. Sometimes people are under the assumption that things are covered and they're really not. If the dryer is more than 10 years old, and either they can't be fixed or it's too expensive to fix, they say we have to buy a new one and they'll give us $100. You can't get a dryer for $100. And I don't think you really need an insurance plan for a new piece of appliance. It's for the older pieces. But overall, the experience with them was okay. They come in a pinch and I use them because heating, air conditioner and electrical are important for my parents.

I'm giving AHC 1 star only because I don't have to wait on the phone for an hour to be helped. Otherwise 0 stars for service. I bought my plan in May, 2018. I had my first service request over a month ago due to our clothes washer not working. The first technician never called. I finally called them and they had no idea who AHC was, or about any appointment with me. The second service guy came and told us that the dial on the washer had no power and that he would have to email AHC to approve him fixing the dial before he could determine a diagnosis. I asked technician if he could call AHC to get approval and he said no he had already emailed them.

I was doing research when I wanted to terminate the original policy that we had, and found America's First Choice. I called and talked to them and just liked what I heard. I also have spoken with contractors who do work for them and they said it was the best home warranty plan. Because our property came with several of its own appliances and some of our appliances were five years old, we thought it would be a good idea.

I shopped around and looked at all the options I had, and America's 1st Choice offered the most reasonable price. I have no problem with the submission of the claim but we’ve had some bad vendors which they’ve corrected very quickly. I needed plumbers, and some other people that came here were a mess. And that’s not Choice’s fault. That was the vendor’s fault. So, beyond that, everything was fine. They’ve done everything they said they were gonna do. They’re very courteous and responsive, and they follow up.

I wasn’t happy with the first claim that I had with AFC Home Club, which came with the one year of coverage when I bought the condo. It was for the air conditioner and they weren’t very efficient or user-friendly. The rep was very nice but the tech who came out just said it was working. The second one was about the heater control on my water heater. It died and I lost heat and it was during the winter months. I had to get some hot water going and I wasn’t happy with the guy that came in at all because he pulled out a heater gauge and proceeded to put it on. I said it looked like it was used and he said it was not and it just had been in his truck. So, I let him and sure enough, by a couple of days later, it wasn’t working. I had to have a new one shipped to my house. Then he came back and I don’t think he was very happy about it. It took two tries but I got it fixed.

We had to have our old water heater replaced. We were told to go ahead and purchase a new heater as ours was over 30 years old. The cost to replace was over $1200 with labor/installation. AFC told us that they would send us a "Good Will" check for $400 as our old heater was too old to fix. The bill was submitted on Aug. 25 and we are still waiting (Oct 29) for a check. I have called 4 times and was told over a month ago that the check was in the mail. Each time I call I am told that it is in the mail (most recently, today). I will not renew with this company.

I got this coverage and had trouble with my washing machine. After paying the diagnostic I was told they would pay only $132 and I would have to pay the rest. I am canceling my coverage and will be making the payment to a special account for home repairs. It will be cheaper this way than paying them for bad service.

I'm not sure how this company has received any good reviews. Every single claim we have submitted was been denied. For instance, if you have a hot water heater that is leaking and the plumber they send out says it needs to be replaced asap. Yep you got it! NOT COVERED! Issues with our AC - not covered! Basically nothing is truly covered and this warranty is a waste of your money. I'm a very unhappy customer. Awful - I do NOT recommend.

I got America's 1st Choice home warranty for my home. They are less expensive and they had a wider coverage compared to other providers. They have a good claims process. However, sometimes it's difficult to get a rep but once you have the claim created, it works good from there. The technicians are very knowledgeable and the quality of their work is good too. So far, I've been with AFC for two years plus now. I would definitely ask others to give AFC a ring and see if they have the coverage that they would need.

I am VERY DISPLEASED with AFC! We have had two claims since signing a contract with them and neither claim were we given anywhere near the amount needed to replace the appliance. With what we pay monthly I cannot believe AFC will only pay for 12% of the cost of the new water heater and labor because they are prorating the amount due to the age of my water heater. Now, tell me why we purchase a home warranty program on our home if you are not going to replace what is broken!!! That is why I purchased your plan. The exact same thing was done on a garage door opener that needed replacing. This plan is worthless and I would not recommend this company to my worst enemy. It is totally worthless and I will let everyone on social media and everyone I know how worthless this company is.

I had a couple of homes and AFC's service fee was better than most home warranty companies. I wouldn’t have a home without a warranty, and I would highly recommend AFC. I had a very good experience with their claims reps. I had a second situation with the same refrigerator, so I asked for the same person that came out the first time, and they sent the person out. I also had a dishwasher problem, and they sent that person out again. This contractor was a father and son company and that impressed me. They really cared to make sure that things got done right.

Don't let their kindness fool you. I spoke to Tyler before deciding to sign up with AFC and was very hesitant about choosing a home warranty program so I asked a ton of questions. Basically, he ended up lying to me from the beginning to make everything sound good. I was told that there was a 30 day waiting period after the contract started before I could submit a work order, that was fine. But he told me that I could waive the 30 day waiting period if I submitted my home inspection report but it wasn't required. So I decided to not send the home warranty inspection and they never asked me for it until the first time I tried to submit a work order. I was told that I was required to submit the home inspection report so I did. They did not cover the first issue that I had because it was "pre-existing".

We had AFC on a previous residence so we also got them for our new home. It's not too difficult to file a claim with them. I tell them the problem and depending on the day, it may take a day or two for them to get back with us. The reps are generally courteous and they've been able to answer all of our questions whenever we call. The technicians we’ve had out here have been great. The last technician that we had was knowledgeable. Our toilet was backed up and he came out, snaked it for us, and gave us some things to look out for. He was really helpful. I like having AFC because it takes care of a great deal of the cost. The only time I’ve been disappointed was when we had an issue with our filter, and that is the only piece of pool equipment that’s not covered. But other than that, AFC is a good deal.