AFC Home Warranty Reviews

I have warranties with your company and American Home Shield and I've seriously considered dropping your service because of the problems I've had with your policy concerning leaks. I had a refrigerator that was leaking because of some mechanical problem in the freezer. When I mentioned that the refrigerator was leaking, I am told my warranty doesn't cover leaks. Then when I explained that the leak is most likely caused by a mechanical problem with the refrigerator which should be covered, I am told that a repairman cannot be sent out because my warranty doesn't cover leaks. So frustrating.

I'm a homeowner and I know my appliances are beyond the manufacturer's warranty so I thought it's always good to secure them with a home warranty because they are not covered with the homeowner's insurance. I was going through the internet, Googling the reviews and ratings for cost for most of the providers and AFC seemed to have all good reviews and their cost was reasonable.

I had a home warranty from another company and I was having some issues with them. I wanted to experience and see if there was something that was a little easier to work with. I saw AFC Home Club when I was researching online then, I made some calls and I thought that they were what I was looking for. It's been sometimes challenging submitting claims. They're a little bit slow on the response time to questions, concerns and the approval process on work that needs to be done. But the first one wasn't too bad. I had an issue with the air-conditioner and they replaced the capacitor. It wasn't terrible from my end and my interactions with the contractors have been good. But then, we had some additional problems when the work got done. It took a good while to get the check which was a reimbursement check instead of paying for the service upfront. It really dragged out and it was quite a battle. It was somewhat frustrating.

My friend referred America’s First Choice Home Club to me several years ago. Their rep gave me some good choices for warranty on my rental home. I recently filed one claim for a plumbing issue. Their claim process was easy and it went smoothly. I got reimbursed. Their work quality was good as well. Their technician didn’t take too long to fix the plumbing problem. Overall, it is a very good home plan for me as this satisfy my need. They are really reliable, they do what they put in the brochure and it’s good for the money.

Trying to get these people to pay on claims is like pulling teeth... For example I was told when I purchased this insurance that plumbing was covered. When I tried to use it they say they don't cover stoppages or leaks. What else does plumbing do other than stop up or leak? This particular incident was repairing my well. They had to replace something on the well head and it cost 200.00 to pull the well head. They don't cover pulling the well head... They can't get to the part without pulling the well head so out of over 500.00 service call, they claim they are sending me 198.00 that was supposedly mailed on March 6th... This happened in January and I had to pay then and I am still waiting to be reimbursed anything! Horrible and very difficult to deal with. You have to keep calling and emailing to get any answers! I would not recommend them to anyone!

AFC Home Club seemed to be the right value. It wasn't too expensive and it made sense. Having warranty gives a feeling of security that my product is under warranty and then they come and fix it. However, the claim process did not go smoothly. It was lengthy and unpleasant, and calls were not necessarily returned. I had one appliance that's brand new but AFC said they had to make a buyout because of its age. It was unfair. And then it happened to me more than once. The item was a good item and fixable but they insisted on a buyout. I have a perfectly good stove that they bought out and they don't guarantee it anymore. When they made the buyout, it takes about six weeks to get the check. AFC usually sends out a competent serviceman but at the end, I did not feel the security that I've felt when I bought the plan. There's a lot of fine print that I'm unaware of.

It's not fun to be told repeatedly that the issue you are calling about is not covered by your home warranty. We had an Old Republic Warranty previous to choosing AFC and didn't experience this issue. We chose AFC after we were told we could choose our preferred service providers however, after paying out of pocket for approved plumbing repairs it took around 6 weeks to receive the check from AFC. I was told by a service provided that they are paid the day of repair by AFC via credit card.

AFC is not my current home warranty provider. I had AFC at one point in time, and my experience with them is very mixed and varied. When I had them I didn't have the best experience with the point of coverage, the time to respond and ease of getting claims. They took a long time to respond. There are some things that I was told that was not covered right off the bat when it was not clear on the original contract.

Submitting a claim with AFC Home Club was really time-consuming. I made a claim for a dryer and it took them a month and a half to pay me back. The technicians who came out to answer the service call told me they couldn't repair the dryer right away. They had to call AFC and clear with them before they repaired it and I didn't understand that. They began the repair at first then they told me I had to call them back again. That's when I bought a new one. Moreover, AFC didn't fully reimburse me because they said my dryer was too old.

The issue has been resolved.

I always had a home warranty with Sears and it had run out. I needed to be sure things in the house were taken care of because I don't have anyone. I read online that AFC Home Club was rated topnotch. They were recommended so highly and were supposed to be so good. I thought maybe they would be the good choice and their warranty covered everything. That's what I want and kind of need. The claims reps were very nice and helpful. However, I have to pay them so much to start with. And when I'm paying, it's premium price, and I've paid around $1200 for three years. Then when I call them to have a tech come over, I have to pay $60 or $80 for them to come. It runs pretty high compared to what I had previously with Sears and they were very good. But I'm satisfied with AFC and have no complaint against them.

I don't have any good experience with America's First Choice Home Club. I have three properties from three zip codes. I was trying to get them covered and AFC Home Club were the only ones that said that they could cover all three. However, they didn't have service providers for one of the properties that they said they did and I feel like they misrepresented that they could cover the area. The whole idea that I could use anyone that I had if they couldn't find someone, the problem is no one will work with them. So it's a problem on top of a problem on top of a problem. So this week, I sent in a letter to cancel the policy on that property. I also had a claim on my other property and I was told they didn't cover the fixture on the outside of the house. So I haven't had any successful claim with AFC Home Club.

I own a rental property, and having a home warranty will be an easy way to deal with all the maintenance issues. I then got AFC Home Club because of the price and everything that they said they covered. But even though I picked them based on everything they covered, their website makes me believe everything is covered, yet on two out of the three times I've tried to file a claim with them, they've come back with reasons why something wasn't covered, to include simple things as the faucet, the kitchen sink, and the heating system. So two out of three times trying to get claims done has been a nightmare. When I submit a claim over the phone, the rep is usually hostile. In every conversation, I got the sense "you should've known that", "you should've known better than that", or "that's not our problem".

I always keep a home warranty for my rental property and I got AFC Home Club because of a good deal. I spoke with someone on the phone for purchase and it went easy and there were no issues. I have two properties so I have three payments for three years on one property and then I had the down payment and a monthly payment on the other one. Submitting a claim was good and I do it on the phone. Overall, AFC Home Club is easy to deal with.

I like to have a home warranty and AFC Home Club had a pretty good price. I filed a claim for my water heater and their process is pretty easy. I like that they have a 24/7 service, and they were very professional and prompt. They gave me the name of the local contractor. From there, I interacted with the contractor who was pretty quick and clean. We paid to him our assisted dollar deductible and the water heater is now working.

I was with another company last year and I was looking for another warranty company. I looked online and AFC Home Club was rated fairly well, so I switched to them. I've submitted a couple of claims recently. My first claim for the repair of my dishwasher didn't go as well as I would have liked. The lady claims rep called me back and said that because of the physical condition of my dishwasher, what was damaged wasn't going to be covered by my warranty. I took exception to that because my dishwasher was not that old and its physical condition seemed perfect to me. I had also asked another technician what he thought of the condition of that dishwasher, and it looked normal to him, too.

Excellent company and the best company I hire to cover my property items. Excellent plans and prices. Outstanding customer services. Awesome company. I recommend this company in all the way. I glad I have this company services.

We usually carry a home warranty and AFC’s prices were more reasonable but we’re not satisfied with the service. There's always a delay in being able to get to customer service. Every time we call in for a service call for the house, it takes days before they ever call anybody and days before you get a call back from the firm. It has been very consistent. I don't like that they're not available on weekends and get an answering service. But whenever we do talk to them, they are pleasant, and the technicians that came had been okay for the most part. But follow through doesn't always happen as they say.

I was purchasing an older home and went with America's First Choice Home Club for their positive reviews and their cost. Their claims process was very easy. I made contact, they provided me a service provider, got a call back from the service provider, and set up the appointment. A call was made as well to confirm that the work was done. On a claim with them, the service provider did hold up their end but they did come back and corrected their work. After they got the second repair done, it's been good so far. One thing, though, was I'm new to the area and I didn't know who to use for different services. I asked the service provider to do work outside of warranty for me and that was the only thing they were unsure how to set up, that they could treat me as a separate customer and not just a customer of America's First.

We have a salt pool and we have problems with its chlorine navigator that we've had to replace every now and then. Other companies do not cover it but AFC does, and they had a better price too. We simply talked to the sales rep over the phone a couple of times and then we made our decision. I had two valves on the pool that were leaking. We filed a claim and it's easy. The repairman came by, fixed the seals and wanted to replace the other one. I'm satisfied with the repair and I don't have any problem anymore. We had another warranty company before AFC. Their technicians weren't very professional and weren't upfront. They only wanted their fee before they started looking at the problem. I'm very satisfied with AFC.

So far, we have been delighted. We are in a difficult building to work with since only approved vendors with filed insurance can service our appliances. AFC has been helpful in working with the vendors that are approved and follows up assiduously.

I called the technician to repair my water heater as your company advised me. I sent the receipt, but the company refused to pay the full amount. I sent an email several times, and the company tried to ignore my emails. I kept called the company and sent emails to different people to escalate the problem, but they tried to convince me to accept their decision. I believed that the firm was not honest to me as a customer to explain that their business are not willing to pay the full amount, and I brought my technician as they told me and I want to refund my money back and give a formal apology for all the ignorance, play the game, and dishonesty and provide me a lot of problems.

The warranty on a couple of items that we have in the house was about to be extinguished and I found that America's First Choice seem to have more for less. The first time I submitted a claim went through very nicely. The stove broke down around the first week of January and needed repairs which went pretty well. But the second one was a mess. It took a couple of weeks for them even to get around to responding. The process was very difficult and I came very close to calling the Better Business Bureau. They got the problem wrong and then they told me they couldn't find an electrician in this area that would deal with them. But when we signed up for this, they told us that they had technicians in our area, otherwise I would not have signed up for them.

I didn't like the last home warranty that I had so I was in the market for another. When I called AFC Home Club, I spoke to a very informative salesperson. I liked her a lot and decided to sign up with them. We did submit a claim not too long ago when our circuit breaker went out and the process was very easy. I had several phone calls and the people there were very congenial and made it user-friendly to deal with them. They walked me through the process and got the claim done. They recommended a technician and though he came out twice because he didn't fix the issue the first time, he got the job done and was very professional. He was very accommodating and stayed in contact with me. He texted me constantly. He did a great work and I have no complaints. Our house could have burned down so it was a severe the problem. He was able to take care of it the very next day once AFC Home Club agreed to get it fixed.

I went with AFC Home Club because the price was good, but I'm not renewing with them anymore because they have so much stipulations. We had so many things that came up and they didn't want to pay for them. For even a stove, they said that they'll pay for it this time but not any more. Then we had a pool pump that went out and it took two and a half weeks to get a pool guy out to my house. The guy said that he was going to replace two different pumps. He fixed the first pump, which we had to pay most of it, and then he said the other pump would be covered because it's wear and tear. Nobody came back so I called AFC to find out what happened and they said that they already paid for the $200 and they're not paying any more. The pump is still not fixed. Customer service is really bad.

I'm a first-time homeowner and my realtor recommended to have a home warranty when we purchased our home. America's First Choice Home Club was rated in the top ten home warranty companies in America and their cost was reasonable so we went with them. Submitting a claim is easy enough through their phone help desk and their reps they were helpful. It was a good experience.

I thought that America's First Choice Home Club is the best company I'd ever find. Their rep said I could bring my own person to do a repair and they'd pay for it. I've got them for my home in California, for my son's home, and the home in Denver. But anything that happened to my house, even something that normally each home guarantee paid, they didn’t pay. I'm not happy with them at all and I don’t recommend anybody to get them. People should not trust whatever AFC Home Club says.

I am extremely disappointed in the fact that I have not received the contract or even a follow up call to my committing to AFC. I have charged 1/2 of the total cost and have received no communication regarding confirming the payment or have not received the contract to review in order to continue this commitment. This is not going well and would appreciate a callback to establish my confidence in this AFC program ASAP. Thank you. Call my home phone for a conversation immediately in order to solidify this commitment. Thank you.

AFC Home Club had a promotion going on at the time that I was looking for a home warranty provider. Their deductible was a little lower than the previous one I had as well. I've submitted about three claims and the process was easy. I only had an issue with one of them which was more of a miscommunication. The first couple of technicians that I had were good. But the last claim, I had to dispute the charge with the contractor. They charged for work that they didn’t do. And AFC was good initially with reaching out to the contractor to come back out the next day which they did. AFC requested that he speak with them while he was on a site, but he refused to. He was hours and hours late from the appointment time. He stayed for 5 to 10 minutes and said he had to get to another appointment and he will be back, but he never came back.

I got pissed off at the home warranty company I was previously using and I decided to try America's First Choice Home Club. It was a terrible experience, there were difficulties and it wasn't fun. It got done ultimately but I had to jump through hoops to get it done. I put in a call for a claim and their guy never called me back. I called him and he still never called me back. Then finally, I called AFC and they told me that the technician canceled the claim. They told me that I called the technician and canceled the claim, I said that never happened.

AFC Home Club was offered by my lender agent. Their claim submission process is super easy. The technician they sent out was good and a really a cooperative one.

I am a first time homeowner who switched coverage to try something on my own and was led to this company. Unfortunately, on my first concern, they told me that what I needed was an add on even though I have the highest coverage. I will be requesting a refund for my unused months, and move to someone else. Lesson learned.

Updated on 05/23/2019: Their reps and technicians of America's First have been good. But I kinda have an issue with the warranty coverage because when my washing machine went haywire, America's First only gave me 150 bucks towards a new one. I have no idea where you can find a store that sells washers for 150 bucks. It was a very old washer so I understand they prorated it because of that. But I had to come up with an additional $300 so I could get a washing machine.

I decided to go for AFC Home Club for my rental property primarily because of the price, both the deductible and the fact that I could pay for three years in advance. I've been a little disappointed that I didn't know certain things and it's probably because I didn't read the rules. Like the fact that you're limited to a $130 for the first 90 days. It would have been nice to know upfront. And also, I didn't know there was a limit to certain things within the first 90 days.

When I signed up for the warranty the salesman "assured" me that after the first 30 days waiting period, all my equipment would be covered under the warranty with NO caveats. However, that's not true, I had my Dishwasher broke 45 days after signing up and when I call for a service, they say that I am still in another 30 days waiting period during which I am only covered $150 and the rest will be out of my pocket... absurd! If they had it in their policy, the sales rep should have clearly explained or at least when I specifically asked about any caveats after the first 30 day waiting period he should have had the courtesy of telling me upfront. I am extremely disappointed at this unprofessional behavior just to get another customer, in fact, they are losing a customer for lifetime... and of course I wouldn't recommend this to my friends or family!

I was looking for a long term home warranty company and AFC Home Club offered a three-year plan. Submitting claims seemed fine and it went smoothly. Also, the reps were very helpful and it went great with the technicians. It's been great overall.

I was given a great sales pitch about this company and the services it provides. However, you better read the fine print of your contract. Anything item older than 5 years is considered fully depreciated (no value) and AFC decides how much they will pay you for the repair or replacement, if anything. After I argued with them over a replacement of an electric cooktop they finally gave me 50% of what it was worth. Then it took another 5 weeks to get a check from them.

Kristen is one of the best people I ever talked to on the phone. I signed up with AFC Home Club because of her. The people at AFC were amazing and everybody I talked to was great. But there's a major flaw with the company, so I'm gonna be separating from them. When I first got my home, it came with a different home warranty and when the gas range broke, they gave me money and told me to go buy a new one and there were no questions asked. So I thought that’s how home warranties all work, but when I switched to AFC Home Club I found out the hard way that it wasn’t.

This is my initial contact and inquiry with AFC, and I was greatly impressed with the knowledge and honesty and advice given by your representative. I felt he was totally truthful and made me very comfortable in the way he handled my questions. Thus I have signed to a gold level agreement (covering all in home appliances, heat, electric, etc) along with some additional protection after being with AHS for twenty years. I have found a comfort zone and protection with AFC and sincerely hope I will be fully satisfied. Thank you.

I bought a new home and looked up several different home club companies to evaluate so I found AFC Home Club to be the one that I was interested in working with. The person that I spoke to to get it set up provided me with a lot of information. Unfortunately, it was a really good pitch and the information didn’t really hold true. I was told the pool, pumps, ceiling fans and everything will be covered but that's not the case at all.

I'm dissatisfied with America’s First Choice Home Club's service. I spoke with a sales rep and asked some questions to make sure that I had certain things that were covered, and I was assured they were. So when I had my first call in and then I'm told it wasn’t covered, I said, “When I purchased it, I made sure to ask about this.” They said, “If you look at line 11, it shows that it's not covered.” Okay, that was fine. Then I had another call in for an AC issue and same thing. They're telling me, “It's not gonna be covered unless you’ve had it inspected recently.” I told them “In our area, we only service our air conditioners once a year, and I haven’t had it inspected since it's a brand new unit. So why are you asking me for a record if I haven’t had to do that yet?” And so therefore, they said, “That’s standard procedure. That’s the way it works.” I'm in the process of contacting them to get a full refund back.

Being with AFC is the first time I've been with a home warranty program. So, it's a learning curve for me. It's been a very difficult process because I have to fight for everything. When I got the packet after I signed up, it stated the items that were covered and were not. I've had some refrigerator repairs that weren't on the not covered list but they weren't on the covered list either. We called out a repairman, had it repaired, submit a claim and they said "Oh. This isn't covered." We went back and forth on that because it doesn't say it's not covered. And then they said, "Well, that's on our master list."

I was doing some research online on different places to go to for home insurance. With AFC, I like that I was able to negotiate with whoever it was I was working with. When I submitted my first claim, they indicated that my actual unit wasn't covered under the warranty which is why I ended up canceling because I went for about a year and a half and nothing was covered. I didn't know that until my first claim but they're willing to work with me and pay half of whatever the claim would be. But I figured not having any coverage for that was a good reason to cancel since that's what I needed it for. We were able to use our own technician so that's always a positive. There were a couple of times that we had to get the technician to come back but it wasn't really an issue. It was just the miscommunication at the beginning and it didn't work out.

I selected AFC Home Club to be my home warranty provider because they had better reviews. Submitting a claim was very easy and the technicians were great. Once their guy knows what it was, they got the parts. It's been working fine since and I'm glad I got that service. It saved me a lot of money.

I only used them once so far and the first plumber that they gave the job to never followed up. Then they said they would not cover some of the work, so it cost me $209. I signed up with AFC Home Club because I heard they're a good home warranty company. However at this point I'm not sure I'd renew.

I checked on the internet and there were good reviews abut AFC Home Club. Initially, I ran across one representative that was pushy and not nice and I almost didn't go with them. But I contacted the company, got somebody else and I told him my experience. This person was great, very good to work with and very informative. And I decided to try them out for a year.

I have Old Republic Home before but I am still looking for a better service then I found AFC Home Warranty and I thought they are better but I was wrong. They did not covered the water leaking from a water line under my kitchen faucet and I still have to pay $60 for nothing. My previous home warranty covered almost everything but this AFC is a cheap, greedy company. On top of that, their customer representatives loves to argue when it comes to requesting a service. Their representatives over the phone are very rude and doesn't listen to their customers. They are assertive and very unfriendly employees who loves to quarrel over the phone. This AFC is a big no no for homeowners like me.

I did a search review for comments and AFC Home Club came out okay on that so I decided to get home warranty from them. We got three different homes on AFC. So far we've made two claims with them and both were handled very well. In both cases, it was minor issues and they took care of it right away. I've had interactions with one technician and that was very good.

AFC Home Club looked like they had a lot to offer and did their claims fairly quick. However, submitting claims with them have not been great and we experienced difficulties. I put the dishwasher on at night, woke up one morning and there was water all over the place so I shut the water off for the dishwasher. That day, I called AFC up to tell them that there was a problem with the dishwasher. They said they would call me back. A couple of days went by, I called and they said they had a hard time finding someone in my area that services the dishwasher that works with them.

I have a home warranty to: Protect myself from unexpected breakages of appliances, plumbing and electrical issues. To have a "SKILLED" technician or repairman provide QUALITY service for the warranty I am paying for. To find out I have to install the garbage disposal myself (because AFC thinks it's "so easy anyone can do it,") is a slap in my face for being foolish enough to switch to this company from my previous one. What a idiot I am.

AFC gave me the same price for three years whereas everybody else does it for a year and then raise your rates. I filed a claim online a couple of weeks ago and a rep called to let me know they got it out to the provider and she said they have 24 hours to call me. Within five minutes, someone called me and set an appointment up. It was really fast. The technician was good and got the work done fast. Usually, you have to wait two weeks for them to order a part but he got the part right then. AFC is a good, professional, efficient, and fast-working company.

I had a bad experience with the other company that I had so when my year ran out, I got online and asked for the best home warranties. AFC was either second or third on the list and I did a small research on the top two or three. I liked what I saw in AFC and when I talked to the first rep, I liked the whole three-year program and paying for it in eleven or however many months I signed up for.

We were with American Home Shield before, but when we bought our home here, we were given different warranty choices. We had heard a lot of bad things about American Home Shield, so we thought we'd try AFC Home Club. When we first started with them, I didn't think I was going to like them at all. My experience with them was very bad and I was ready to cancel with them. When we filed a claim for our water heater, the rep that I talked to was very rude. And because AFC has a 30-day waiting period, and we haven't had the heater for 30 days yet, they didn’t cover it. So we ended up replacing our water heater anyway and we paid for it.

My dishwasher broke over the weekend and I called in for service. Someone took my information and I received a call back on Tuesday with the contact information of the company who would be coming out for service. They came out on Thursday and informed me what would be needed to repair the dishwasher. I didn't like the dishwasher I had because I have a large family and it was a cheap one. It was only 3 years old when it broke. AFC gave me the option of either repairing it or buying one of my choice and they would apply the cost of repairs to the new one and I would pay the difference. This is exactly what I was hoping for and I'm glad that it worked out that way. I now have a new dishwasher that works better and some of the cost was offset. I gave 4 instead of 5 stars because I wish that things had moved a little faster.

AFC Home Club had the best rates and the same coverage as everybody else, so I picked them. Claim submission wasn't difficult and the reps were polite. They gave me a contact and then they dealt with them directly. Then if they say they'll cover something, then they will reimburse me. It takes several weeks for the check to come, but it comes.

We have unfortunately used several companies for home warranties and America's First Choice was even worse than our last contract with another company. Poor quality contractors but even worse, America's First Choice does NOT provide adequate coverage as advertised! We had SEVERAL mechanical problems that we had to pay out of our own pocket, on top of paying the fee for a contractor to come out and tell us what we already know! I will never return as a customer.

The first claim we had with AFC went all right. We had two things go bad at about the same time. The first one was the furnace and the guy who came out said that all it was was the thermostat. So we live with what we got at the moment and see if it keeps going but we seem to have problems off and on. We had this house checked out and when I called the people who put the furnace in, they noticed something fishy going on. They said the furnace was put in 2012 and this furnace is a 2009 and that they put in this other type of brand. Things weren't matching up with the seller. I got a feeling he changed out the furnace and put something that was used and that's why we're having all these issues. But that's not on AFC.

I recently had my dryer fixed. The guy who came found the problem, but he had to get the belt, then come back to put it in. The service for the dryer went great, but we were surprised to find that AFC didn't cover the heater. They said we had to get it inspected each year. So we've arranged the inspection and the guy who ended up preparing that said he can come back in the spring. So, hopefully in the future we won't have that problem. It was a little bit disappointing at that point, but then we'll just get the periodic inspections for the heater.

I got a very bad experience with AFC Home Club. The associates need to understand better what is included in the warranty and what is not and they should be polite enough. They should speak with their manager and get back to the customer. Most of the time, we try to involve the technician and let him explain what exactly is happening. They work for the home warranty so they have more knowledge than anyone else. This is the second time and the associate keeps on blindly arguing even though the technician tells that it is included in the warranty.

There was a misunderstanding at first. There are parts that AFC covers, but sometimes those that seem cosmetic, which they do not cover, are essential. It's okay that I cover the on/off switch for the water because that's only cosmetic, but when you get inside the gut of where the pipes are coming into with the sink hose into the bathtub, those are supposed to be covered because you don't change them out every ten years, only when they break. A claims rep told me something isn't covered. I told her I really feel it is covered and maybe we can go back and talk to somebody. We got on the same page and figured out it was covered. They replaced the part that's why I'd say they were excellent. The repair guy was good, knew his job and did everything he was supposed to do. He just had to make sure that what he was doing was covered. I appreciate AFC and I look forward to keeping them in our business together. I'd recommend them.

One of my heater's furnaces went out on Christmas Eve and I wasn't aware that AFC Home Club doesn't work on weekends. I had no heat for two days until they sent someone out. I got by fine, but my concern was what about someone who had a small child or a sick person in the house to take two days with no heat? I understand it was Christmas, but still, I thought it was a 365-day-a-year program. So I was a little disappointed in that. But that was the first time I used them and fortunately, they had the heating and air conditioning company that I deal with come out, so I knew the people.

I found AFC Home Club through google and they had good reviews. I've filed a claim via phone and it was good.

I tried a different company and it was the worst experience of my life, so I wanted something different. AFC was the lowest out of all the companies price-wise. I called them and the salesman sold me on it. He was very committed. Everything is going good I don't have any complaints or back-and-forth headaches, so I'm happy and that's all I need.

Our realtor told us about AFC Home Club. We had good interactions with the claim reps and whoever was the company they contacted did an awesome job and fixed the problem. There was one minor thing but then we called them directly and then they came out fix what were not fixed. So, they were really a help. I'm satisfied!

I was trying to change the home warranty that I had and needed something in Louisiana. There weren't a lot of companies that would take Louisiana, but AFC Home Club did. My claim submission experience wasn't too good. Last time, I had to call them about my garbage disposal and a leak in the bathroom in my rental property, and they told me they don't repair garbage disposal. What they did was send me one and I wasn't used to that. I had to get a plumber to put it in, out of my pocket. I'm looking at the idea that I pay $60 every time they come and the laborer that comes out says they don't cover the service, and to me, that would have been double-money. I couldn't figure out the steps in there, so I ended up not using them. For the leak, they told me they were going to send a plumber out, which they scheduled, but it wasn't much they took care of, so my tenant ended up getting someone to fix it because they only needed a washer.

Lousy coverage-- virtually every time I've called them, whatever my problem is has been "not covered"-- nowhere in the description of coverage does it say that only electrical issues INSIDE the house are covered (my porch socket stopped working), and now the switch to turn off the light on my oven won't go out-- they told me that as long as the oven still worked, there was nothing wrong with it. And when the computer in my dishwasher went out shortly after I bought the house, I inadvertently said it went out a week ago instead of 5 days ago, so they disallowed it because of the waiting period. I have been planning for a couple of months now that I will switch to another company when my term is up, but now I am so frustrated that I'm looking into whether I can get a partial refund if I switch companies before then.

When I first bought my home, the home warranty was in the contract. I liked having it and wanted to keep it going, but the company I was with then was getting too expensive. I searched around on the internet for another home warranty company, and that's how I found AFC Home Club. So far, we've only had to submit a claim to them once or twice and it was pretty easy. The technician was fine. He talked to me and gave me all the information that I needed. After he looked at my dryer, he recommended that I needed a new one.

I went with AFC Home Club for the price and the reviews for some of the bigger carriers didn't sound as good. The claim submission was pretty easy. The only challenge I had initially was there's no 24-hour service. I dealt with an answering service one time and didn't realize that. I thought I had submitted a claim, but I hadn't. But other than that, it's really easy. I call the 800 number and that's all there is to it. Their reps are always very courteous. If they didn't know an answer, they actually researched it and got back to me. There's one individual that I've worked with on two different occasions and she's wonderful because she's very knowledgeable. I've had some questions about coverage, and the people have always been very helpful in making me understand what's covered and what's not.

I went online to look for a home warranty company when I was buying this house and AFC Home Club was either number two or number one. There was also a good recommendation for them. When I submitted a claim for my garbage disposal, they were easy to work with. The rep asked me for the garbage disposal's certification and I gave it to her. She said they were going to send the replacement and it came within a week or so. Though I had to get somebody to install it because they said they don't install, it was a very good experience with AFC Home Club. I have a working garbage disposal now.

When submitting a claim to AFC, I call their toll-free number and speak to a rep who takes the information, sets up the service call and gives me the results. I had my dishwasher fixed and the technicians were great. I submitted another claim for our HVAC based on the findings from a company that I had hired myself to come out and do the cleaning and evaluation. The warranty company paid part of the claim based on the results from that seasonal check-up, which is nice that we didn't have to pay somebody to come out again.

The first time I put in my request, the company assigned said I canceled the work order & never got in touch with me. I called AFC & said I never canceled. AFC called the technician & told me they would call me. They never did. I called AFC again & told them I still needed the work done but I wanted a different company. They assigned a different company to my work order. The second company called & we set up a date & time for the work to be performed. They came on time & completed the job to my satisfaction. I want to thank Amanda ** for her follow-up & dedication for getting the job done. She is wonderful & has boosted my trust & confidence in AFC. Thank you Amanda **.

We thought AFC Home Club was going to cover us for a number of things, but we found out that that's really not the case. We called about a compressor on an air conditioner, a garbage disposal, a leak in the wall, and they went, "Let's go to the fine print", and we found out all those weren't covered. We assumed it was a typical home warranty, but it turned out to be a typical home warranty that tries very hard not to cover anything.

Called AFC to get a quote, since my former warranty company, First American raised their rate a couple hundred dollars and their visit is higher now, too. Received excellent service from Adrian and based on the rates and coverage I signed up with AFC.

Although it was holiday weekend (New Year's), AFC contacted the service company and the company Air 3000 got a technician out the same day. It was important as we head guests staying in the area serviced by that a/c unit. Thank you for the quick response.

I filed a complaint on AFC Home Club with the Better Business Bureau a year ago in February and it wasn't because of the service. It was because of their sales practices. When I was searching for a new home warranty company, I specifically told their salesman what and why I needed it and to get the best value for my money. However, he never said anything about the fact that the coverage would be pro-rated based on the appliances or the item's age. I repeatedly asked him about replacement value and that would have been an opportunity for him to have been completely honest but he flat out lied to me.

Our sump pump broke. Was not working. I called the AFC home warranty. I specifically purchased the extra warranty for the sump pump knowing the need for repair. The AFC denied the repair and called it maintenance instead which by the way wasn't covered. I am over the top angry with this scheme of calling it maintenance!! I plan on cancelling my plan and going back to 2-10. Very poor customer service.

We had been with American Home Shield before. When it was time for renewal, they tripled our premium so I didn't renew them. I looked for another company. Next in the list of warranty companies that came up, number two was America's 1st Choice Home Club - the one I have now. I had two bad experiences with them. One happened when our water heater burst and it ends up being a really bad deal because it came through the kitchen ceiling. We had to get our hardwoods and drywall replaced.

AFC had some of the highest ratings among other companies, and submitting a claim to them is pretty simple and stress-free. Their technician has been respectful and professional when coming into my home. I made the right choice with them which is nice.

I've been with AFC Home Club for a year and a half now, and my experience with them in claim submission has been good, so far. The reps were easy to work with, too. I've only had one thing done and I haven't had any issues.

Given my experience, getting a home warranty has been helpful as we purchased a new home. AFC Home Club's rates were competitive and they seemed to allow a lot of flexibility in the provider that we use. We've submitted a couple of claims. One of the claims went really well and smooth. The other claim, however, the contractor they suggested wasn't very timely in returning phone calls. AFC was fast in getting me hooked up with that contractor, but the communication with them was hard. I brought it to AFC's attention, and then the contractor called right away. We set an appointment, but then they didn't show again. In addition, there was one issue where our appliance was old and AFC Home Club depreciated it completely. They paid just a portion of the repair cost versus a total repair cost and that wasn't very clear to me. The repair was $250 but they fully depreciated that at $125, so I was responsible for the other $125.

I googled home warranty companies and AFC Home Club had the highest reviews. Submitting a claim is fairly easy. Some of the technicians that come out are questionable, though. Some of them don't seem highly trained even though I know that AFC Home Club uses licensed contractors. We had an issue with our fridge and the first contractor was very rude and didn't seem like he knew what he was doing. We had to call and get another contractor to come out and then he was able to fix the problem. But we had to call a third one out. We were told that we didn't have to pay the $60 deductible because that will be transferred from the last one but the third contractor said that if we're not gonna pay him, he'd be leaving, which he did. Other than that, it's been a fairly simple experience and I'm still pleased overall with AFC Home Club.

The philosophy of the company that I used before AFC Home Club was "repair it or replace it" but with AFC, it was "repair it or pro-rate the value of replacing it." I take care of my things and under that policy because I take care of my things, the older they are the more I get penalized if they quit working. But AFC Home Club was cheaper than other companies and I liked the sales pitch given by the sales rep. When I switched over to AFC, I specifically asked them a lot of questions comparing where I was versus where I was trying to go. I was having a problem with my inside lines and trying to get somebody to go on the roof with a snake to snake out the pipes. The company I had didn't do that and the guy who sold me my AFC policy led me to believe that it wouldn't be an issue with AFC and that they did things like that. AFC Home Club did so much more. I've had to do extra legwork before it happened but they eventually took care of all my issues. One was the seal on my freezer and the next was for my dryer that went out.

Called AFC on Thur, they returned my call 1st thing next morning. Courteous, Professional & Efficient. Gave me Name & Phone # of Company (Advanced Appliance Repair) assigned to repair ice maker & they would contact usually within 15 mins & within 15 mins they called. Scheduled our repair for the next day & repaired then. Very different from Home Warranty Companies I have use in the past, which with all I had to play the WAITING game. NOT with AFC. 10 Stars & Thanks. :)

Do not use AFC Home Club for your home warranty. 6 months in my new home and made a claim for my pool motor. $60 to have their tech come out and diagnose only to be denied for a pool motor pump. $575 for the warranty, $60 for the diagnostic service call. $635 and I am still left with the repair. The way their contract is composed, they can deny any claim. My denial was for wear and tear. Really? Isn't that what a warranty is for. This company is a pure scam! Beware.

I filed one claim for a garbage disposal With America's 1st Choice. I installed it myself and they reimbursed me $75 but the check took close to two months to get to me. Nevertheless, their customer service was very pleasant.

We checked out different companies before and what they had to offer, and ended up with America's 1st Choice Home Club. Submitting a claim to them was very easy and their claims rep was very good. The tech was fantastic and his work was great. I had a really good experience.

I had a leak underneath the sink. Not knowing what was wrong except water was coming out. I called in to get fix. The people came out the next day. I paid the $60.00 for them to come out. Then ended up paying another $60 because they replaced the garbage disposal. I didn't know what was wrong and single parent with no handy person around. What is the purpose of having the warranty. Just not a happy camper.

This company is not open 24 hours 7 days a week. When you call in to file a claim you get a answering service that is unable to answer questions. I had American Home Shield and canceled to use this company. I would advise you not to sign up with this company. They are not what you expect. Horrible customer service. I'm going back to American Home Shield.

All I can say is read your policy carefully. After the 30 day waiting prior to make a claim they place another 30 day payout cap. Not only was I upset about this there was a delay in getting a service provider assigned plus they had a delay in processing my payout because of staffing issues. I've worked with Fidelity home warranty and Americas home warranty and never had an issue with timeliness or payments. I'm super disappointed and would not recommend to anyone I know. I finally received a call from a service manager whom was very kind but sadly she only was able to process at maximum payout and not resolve any of my other issues.

I must say this is my fault for not reading the contract carefully within the first 30 days. Every item and problem that was not covered was following the contract guidelines so I totally understand why this happened. For example we had an issue with our hot water tank leaking. Well leaks are not covered! Not much else to cover on the tank besides the elements and the thermostat which are cheap and easy to fix. I thought the entire unit would be covered. It's not a very comprehensive warranty.

My realtor gave me a list of six companies, and then, I also went online and looked around. I then got on the phone with someone from AFC and he talked me into getting it. I feel like the company completely misrepresented themselves. I've been very unhappy with them. The guy that sold me the policy said he would always be there for me. If I needed help, he could help me through the process. He was gone within a couple of weeks. The next person I dealt with said they will get me my contract. I already paid them and I still didn't have a contract. I went through three people before I ended up with whoever I'm with now. When I submit a claim, I always deal with someone different who doesn't seem to have all the facts.

I did an analysis of all the different home warranty companies and America's First Choice came up. As far as readings and reviews, it's one of the top companies. I had previously been with American Home Shield a number of years ago and my experience with them was pretty good. What got me excited was with America's First Choice, if something broke within the time of my warranty period which was a year or two years based on how long I signed up, they would come out and fix it for free. They basically guarantee their work, and then I could choose people to come in to do the work. Those things were valid and good options so I went with them.

I chose AFC because of their ratings on the internet. The first claim I submitted to them was for my garbage disposal for which they told me to go buy a new one and send them the receipt. When I did it, the reimbursement was only a set amount which didn't cover the replacement cost of the unit. So I ended up eating almost a third of it. And when I called, they said they could have bought me one for a little cheaper. Also, it took almost three months to get my $125 for the garbage disposal.

I am extremely disappointed in AFC. When I purchased the plan I was told that because I was buying at the end of air conditioning season I would not need a annual service report until the next season. Long story short my air stopped working the last air conditioning day of the year and it will not be covered because I did not get it serviced. Each and every technician laughed at the home warranty company and I cannot believe that I purchased something so worthless. I am in the process of cancelling the policy. I would NEVER recommend this company to anyone. They do not stand behind their product!

On the only claim that I've ever submitted through AFC, I went online. I wasn't sure how to do it so I called. It was the first time I had ever had to submit a claim. Everything in the claims process was straightforward. If I hadn't been so nervous, it would have been very easy. I was afraid to screw something up. The guy who came out to work on the garage door opener was so anxious to have me call the company that he was shoving his phone in my face. He had to call his supervisor and his supervisor had to call the company back to get approval on what needed to be done. When I finally got in touch with the company, they were pressuring his people to get him to make a decision. People were yelling at everybody to the point that people were yelling at me to make a decision. So, while everything was pretty simple, I'm not real impressed. In addition, the garage door opener is not working again.

Called in to open a new account with AFC. Spoke with Craig and he was extremely pleasant, helpful, and got us signed up quickly and hassle free. The price of the plan is very competitive and we are hopeful that our experience with AFC will be a good one.

I had a warranty through American Home Shield but I wasn’t very satisfied with them. Every time I would call in stuff, they’d figure out a way to not pay it so I just cancelled. I got tired of dealing with them so I started looking on the internet and found AFC Home Club. I liked that the price of AFC was fair and that they would allow me to get my own tech if I wanted as long as they were qualified. I did have some issues with my claim with them though. The tech that came out here replaced the gas valve of my water heater. It turned out to be the new one they put in was defective too.

I wanted to avoid big expenditures so I looked into getting a home warranty. But I wasn't happy with the ones that I used so I went with AFC Home Club. Submitting a claim with them is relatively easy and they have been pretty good. However I had a dryer that they couldn't fix even though they kept trying to repair it. They spent about $300 on it and I also paid $60 as copay. I never looked into it but they said there's a maximum amount they can do, thus they gave me $100 or $150 to buy a replacement. So now I just wish that they're on the East Coast time. Because they're on West Coast time which limits their access when it gets into the mid-late afternoon.

I was looking at the top rated home warranties and then compared value versus the deductible for each visit. America's First Club wasn't number one, but they provided the number one service and that's why I went with it. They were reasonably quick for what I expected. They did the repair and it was unusually exactly what was advertised, so I'm happy.

I had American Home Shield and I got very disgruntled with them. I searched for the top 10 best-rated home warranty companies and America's 1st Choice came up somewhere around the middle. I called the top two companies and I couldn't get through. I worked my way down to AFC and I got someone on the phone and was able to talk to them about what I needed. They offered me a much better rate than I was paying with American Home Shield and a lower co-pay for a similar plan.

Submitting a claim with AFC Home Club was complicated. What is and isn't covered needs to be better explained to homeowners whenever they’re purchasing the warranty. A record of maintenance on something before they’ll cover it needs to be clearly stated, because in most cases, a homeowner’s not gonna have a record of maintenance on a new home that they purchased. When my contract comes up, I’ll definitely be reviewing American Home Shield.

a try. The service has been anything but good. It's been sub-par all the way around.

My home was a couple of years old and I got the home warranty for the appliances in it. AFC Home Club had the best deal and they're very fast in responding to my claims. They are also very good, prompt and they had a good turnaround.

We were buying a new house so I decided to get a home warranty. AFC Home Club was in the top three home warranty companies and they were the ones that got back to me the quickest so I chose them. Claim submission is pretty easy and they have nice representatives. We've had good and bad experiences with the technicians though. It's not that they didn't know what they were doing. The quality of their work was good.

Garage door opener replacement. Customer service was quick to respond and contact door company. Doorco called right away and set appointment for next day. Replacement done next business day. Tech was polite and professional.

Because of the amount of homes that I own and the fact that I didn't want to have to do all my own repairs all the time, I did a google search and saw AFC Home Club. Submitting a claim was easy. My wife did most of it and their reps took her information. The only negative thing I experienced working with them is that the vendors sometimes don't like working with the company. Some technicians were okay but some seemed like they really didn't want to be there.

I recently moved into used home and decided to change to a new warranty company. AFC looked real good from what had read about them. When weather turned cold it was time to turn on the heat. The electric central air unit came on and started heating the house. When the heating element energized there was a loud buzzing sound. I submitted a claim saying the electrical contractor was going bad. Essentially I troubleshoot it for them. The rep on the phone ask me over and over if I had done preventative maintenance on the unit. I told her no since I just moved there.

We’ve always had a home warranty but when we had to pay claims, I wanted to switch. Submitting in a claim with America's 1st Choice Home Club was simple and talking with their claims reps wasn’t difficult. Recently, their technicians took care of my washing machine and it was fine.

I was purchasing a house, so I looked into acquiring a home warranty. I went with AFC Home Club because I preferred their buying club aspect, rather than just being a straight warranty provider. So far, I've only submitted one claim that they paid for, and the process was really simple. It was for my garbage disposal and they replaced it, but did not cover the labor cost to install it. They sent a new disposal over and I had it in less than a week. Then I installed it myself, so there was no technician required. I also had a hot water tank issue, but they didn't have to cover that problem, since the tank was covered under warranty from the manufacturer.

We were buying a new house and America's First Choice Home Club was part of the contract that the sellers were providing. However, they're awful and submitting a claim to them was horrible and they didn’t communicate with me. I submitted a couple of claims and they denied 90% of it even though everything was necessary. The last time I had someone come out to work on my microwave, the trade call was supposed to be $60 but they charged me $75. I couldn’t get anybody on the phone so I had to write the check or the guy wouldn’t fix the microwave. Also, they denied the majority of a claim on a pump on a septic system almost a year ago.

Whenever we’ve had a problem with our home, it’s been attended to by AFC and we appreciate it. We’ve rented out and the tenant said that it was taken care of very well. They were very pleased with the result as well. It was good enough that we renewed with AFC!

The policy is rigged to pay nothing for most people. You might luck out and have an early repair, but the timelines are set so that for most people, about the time you actually need the warranty, it will not cover anything. Further, there are tricks like you have to submit annual checkups on your AC. They really do not stress the things that count in evaluating their policy. Further, when you find out it is a scam, they give you virtually nothing back on their policy. On the last repair, they did not even bother to return either of my phone calls.

Bought the warranty policy Feb. 2016. Did not have claim til 10/28/16. Had warranty before which was a really good company but AFC was a problem, everything was too old to cover or paid minimum of coverage. It was terrible experience and when they said they would call back, never did. Had to always call them back myself. Would never use a warranty again. YUK.

I looked at AFC Home Club's pricing, what benefits they had, and what was covered. I like what I saw, gave them a try, and so far I've been very happy with them. I used them for a service call for the toilet and had a pleasant plumber go to my house. However, I also had a concern with the water heater, which makes two separate work orders and two different service fees. When the plumber was here, it took him three minutes to fix the toilet. Why can't I get him to do the water heater, too? If AFC could do that, it would be a big improvement for the warranty.

I was doing research to replace another home warranty company that we had and liked AFC's features the best. AFC allowed me to stay with providers that I already had a history with. With the exception of my stove guy, I have known only other two contractors that I had an issue with. I also love the fact that once I pay for something to be serviced, I don't pay for that service again. I've had three claims and two of them went super smooth. However in the other claim, there was some miscommunication with the call center, but they were quick to remedy it once I had pointed it out to them. Other than that, I've had a great experience and I was very happy with the service from AFC Home Club. They are a great company to work with.

I made a claim on 11/4/16 then I was referred to a technician, Frank Appliance, I paid for service co-pay $60 on 11/9 then couple days later technician called. Then ONLY THEN I was notified that my contract expired! Now I need to wait 30 days to have my stove repair. And I'll need to pay $60 co-pay again! I would have appreciated a notice and/or like all of my other insurance just keep withdrawing monthly payment and renew policy! But of course I always received new policy in mail. (:

My rental properties were duplex and the home warranty had increased its price. So I shopped around and saw AFC Home Club which had a reasonable price. But when they fixed or replaced a toilet, I maxed out on it. It cost $560 but they only covered $500 which was a bit limiting compared to Home Warranty of America which I have for my other property. Another thing is that I wasn't aware that they have a very low cap per year on what they cover compared to HWA. For example, in plumbing, I was maxed out at $500 a year so I can't use it for plumbing anymore. I won't recommend AFC Home Club. The company looks good on paper but has a lot of limitations.

I did research when I was buying a new home to see how I wanted my seller’s money to be spent on my home warranty and found America's 1st Choice Home Club. I had a couple of issues with my swimming pool and did not recall that there was a 30-day wait, during which problems with the home will not be covered by the home warranty. I probably should have known that but I didn't. My local pool guy told me that I might want to consider having him do it but turned it into my home warranty. It turns out that I could have had him fix it for far less than I ended up paying myself for the repair through the home warranty. It was not a positive experience.

AFC Home Club was the first that came up when we looked into getting a home warranty. Submitting a claim wasn't really hard but because it's a warranty, I was expecting that if one of my appliances broke down and we put a claim, they’re gonna replace it. But for the dishwasher, they just gave us $100 since it’s an old model. What happens if my oven breaks down? Are they just going to give me $100 because it’s old? What if I buy a new house again or move to another house and I didn’t know how old the appliances are? They used some technical terms that I didn’t care about because warranty is warranty.

Your conditions on not covering an older unit wasn't told to me at the time of sale. Not only wasn't it told to me but when I called sales again later on they still were telling me that it didn't matter how old the unit was. I had coverage for many years by others, never heard of such a rule.

Do NOT use this company. They are horrible. They are NOT an appliance insurance company. They are some kind of home club. They will deny every claim (repairing nothing). They just want to pay you out what they think the value of the appliance is and it will be nowhere near what it will cost you to repair or replace. They will take your money and you are left with a false sense of security. You WILL be stuck with the large repair bill. So keep your money.

We got AFC Home Club due to its cost and what was all included with it. Their claims representatives were friendly and helpful. We live out in the middle of nowhere, so it was hard to find somebody that would come out. When our freezer was not cooling and the fridge cut off too, I had to unplug it and it took everything out. When the technician came, he plugged it back in and it started working. He also pulled a piece off, which they had to replace at their expense. My stuff in the freezer was still soft so they came back out.

The first claim we ever made with AFC Home Club was when our washer broke down and it took exactly three weeks to get it repaired. When I called in, they said that they'll call somebody, but I waited a day and nobody called. So I called them back, and they said they sent the order. I then called their company, but they said they didn't receive it. It was running around like that and it took the first week just to get a repair guy come over. Then it took another week to order it and then another week to repair it. It wasn't very efficient. I couldn't get the good price and I also didn't get any phone call. I got a thank you card from the repairman but not from the home warranty company.

Problems started at the beginning. I paid for my warranty and never received a contract until I complained multiple times. I had a claim in Aug 2016 that I still have not received reimbursement for. I continue to get the runaround about this. The water heater was a big battle. The website clearly states that the water heater is covered. 1st it is on the manager's desk for review, then I get no feedback. I have called numerous times and spoken to different people almost every time. There is no consistence and no one calls back. I could go on and on, but instead I plan to file a grievance with the Better Business Bureau.

I wasn’t happy with another home warranty club we had, so I looked up AFC online and went with them. The people at AFC were nice to work with and friendly on the phone. We haven’t had claims for 20 years but three months ago our four-year-old garage door opener broke and instead of repairing it, AFC replaced it which was very good. We were very happy with that one. However, we were a little disappointed when we filed a claim for our air-conditioner. It was so old and had to be replaced because the repairs were going to be $500, and they said that if we had it repaired they would only pay $200 of it and then it wouldn’t be covered anymore since it’s too old. We had to replace the whole thing, which cost us almost $9,000, and all we got was a check for $200 to go towards it. Also, it took over a month to get the $200 check. In fact, I just got it a couple of days ago after I called.

We purchased a house and the people who we purchased it from were giving us a home warranty for a year. We looked through different choices and went with AFC Home Club. The first time I submitted a claim, the person got back to me in a relatively quick and decent time for the problem that was going on. However, the second time was an emergency and it took them a full 12 hours to get back to me and I'd already fixed it by then. I had no water at my house and they called back and said that they weren't responsible for that.

I had looked at the options for a home warranty and AFC Home Club seemed like the best company based off of their reviews. When I submitted a claim for my washer from Sears, they didn’t have anybody in my area and Sears doesn't participate in their plan but they said I could call Sears right on my own, which is what I did. Both their claims rep and the Sears employee were friendly and courteous. I had no problems with the experience.

I had been with another company for 14 years and I wanted to change. I looked at a website listing the top ten home warranty companies and AFC Home Club ranked number two. Submitting in a claim with them was okay and a little difficult the first time. I asked about their service providers and then they told me that if I had one that I have used in the past, I can choose to use them again. When I had an issue with my pool and I've been dealing with this guy for a number of years and I said I'd like to use him if I can. They said, "Well, we can contact them and see if they want to work with us or you can just use them and pay them and then we'll reimburse you." I said I don't want to do that. It kind of defeats the purpose of having the insurance.

I have a hard time reaching a representative to file a claim or to follow up with the claim. No one calls me back after I left 5 messages. My air conditioner broke down on a hot summer day, AFC did not provide any expedite service. After a week, AFC told me they can only cover $200 for replacing my air conditioner.

We had a home warranty when we bought our home and we weren't really impressed with them. I kept on looking around for somebody that was reputable and we found AFC Home Club. The gentleman that I spoke to about it was reassuring about how the program works and knew what he was talking about. However, I'm not that impressed with them when we had a problem with our heating and we had to pay extra. It took them four days to contact us and it was super cold and we couldn’t get in contact with anyone so we had to pay for it ourselves. We had all the documentation to cover it and they only gave us $100 worth of the actual total repair cost which ended up $300.

I bought a home, moved into it and wanted something better than the home warranty company I had. I did a Google search and AFC had the best reviews. When I submitted a claim with them, it went smooth and the rep had it pushed through pretty quickly. The tech who came was a local company that I used a few times directly on my other needs. He was excellent.

I called AFC Home Club and told them what was wrong. They sent me the replacement part that was needed but they told me that I had to get my own person to do the installation. That’s the only thing that I didn’t like about them.

I purchased a used home and a home warranty was not included in the purchase, so we thought we should get one. I looked at the comments from people who had used AFC and they seem favorable. We got them then I've submitted two claims. I have two homes, one in Tennessee and one in Michigan. For the first claim, it took two and a half weeks for someone to call us back for a date for service. We needed the appliance so I had to go out and pay for the service on my own. The second experience was in our home in Northern Michigan and within 24 hours someone called. I'm not sure if the markets are different in Michigan and in Tennessee, but I was very unhappy the first time around. I'm certain I won't use them again based on my first experience.

I liked AFC Home Club's price. However, when we had a problem with our oven and we submitted a claim, it took over two weeks for it to get resolved. I wasn't really thrilled at the speed of the response. They got somebody out within a couple of days, but then she had to get authorization for parts. The claims reps were okay, but I did have some concerns. When I described the problem, the first thing the representative told me was that she didn't think that it would be covered and I had to get her through some hoops to actually get them to cover it. I wasn't very happy about that.

My experience with America's 1st Choice Home Club was terrible. Every time I file a claim, I couldn't speak to a representative. It's the answering service that takes down my name, but I don't hear from them. I have been calling them numerous times, left message five or six, they never call me back. When my air conditioning broke, I called and called and didn't hear from them until a week after a technician came and checked the problem. They tried to fix it, but it turns out they couldn't and they said that it has to be replaced. Then after another five days they said they’d write me back and saying, "Well your air conditioning is old, so we cannot replace that. We can only pay you $200." I thought that the whole idea of having a home insurance was when something breaks down, you get it replaced. I paid $1,000 to replace the air conditioning unit and sent them the receipt, they won't reply to me.

While it may be unfair to blame AFC, they did use a unreliable vendor and they do have long wait times to get to a rep, even if you already have an account. My vendor did not show up as promised and never called back after many attempts. Even AFC called them and they promised to call me but never did. I had to wait the weekend and I still have not had a visit though one is promised (Again!).

I called America's 1st Choice for a claim and they verified my information and hooked me up with somebody who came to fix it. It was a very easy process. The technician was great and very professional and he explained a lot of stuff to me, what he did, what needed to be done, that it's just a simple issue, nothing major. However, I don't know the turnaround time but it took almost a week to get my heater fixed. The other thing is they will not be able to service the heater again if anything was to happen in the future. They said it's because the unit is an older model. If that's the case then I'm definitely not going to go with them next year.

I saw online that AFC Home Club was rated high and that’s the main reason I went with them. But it's been a horrible experience. They promise everything but when some issue happens, they dig into everything and it goes on and on for weeks before I can get something fixed. For example I had an AC that broke down and they decided they wanted to see the maintenance history. So we sent everything over and they were just trying to deny the service every way they could. And it's not only once, it has happened multiple times. When I submit something via email, they take forever to return my call. At first it took them three days to get back and then with the air condition being down during the Texas heat, they just didn't even bother. They didn't do the work and just denied everything. All the blame was put back on me as a consumer. They just try to avoid paying any expense at all. We ended up canceling and getting out of their service.

Pump went out on our washer. The tech submitted the wrong model number which led AFC to believe the washer was a lot older than the reality. The rep I spoke to on the phone was polite, professional and we quickly got the error fixed, and the washer fixed!

Our AC went out. I had to call and go to different channels with different people to submit a claim with AFC Home Club. It did take a while which was frustrating. But finally, I got the gentleman that spoke up for us. He came out here and said they have issues with the Home Club. Sometimes they didn't wanna approve their job after they give him a quote. The technician was such a gentleman and told me that he didn't like affiliating with them, but since we got caught up, he did it for us. He came out within a week but it could have been sooner. It was the hottest days of the summer, but I felt bad for the gentleman. He worked with us even though Home Club was not cooperating with him either. He had to get two calls from two supervisors. It was crazy and it took a day just to get it approved.

AFC Home Club was fine. We only had a problem with the plumbing contractor. They had to come out five times before they got it right. But it's all situated now. We used to have a different warranty provider before. Then we ended up switching to AFC Home Club to see what they had to offer. I was without hot water and heat for a few days so I submitted a claim. Then AFC Home Club had to call out so I have to wait. Then I again had to wait for the contractor to call me. But I had to call back AFC Home Club to keep on complaining. They ended up trying another plumbing company. And because that happened over the weekend, I had to wait until Monday. But they didn't come Monday. They came Tuesday. I definitely didn't like that part.

A claim on my stove top appliance was denied. The reason given was that the appliance was very old and a previous claim was already paid on the appliance. However, the previous claim was for an entirely different issue. I was told that was their policy. No one told me of this policy when I was paying my premium.

Horrible service and poor coverage. My AC unit broke and the company agreed to pay portion for the repair with the condition that the unit will be cashed out. The life expectancy of my unit is not even due till next year. Most likely will be switching to another company.

When I purchased my home in Pennsylvania, I had another home warranty for the first year. But I was not happy with them, so I went online to research other companies and First Choice came up as the best. I had the option to pay three years in advance which saves me money. And, submitting a claim with them was easy although I had a little bit of problem with the last one. The water heater stopped working so the tenants in my house had no hot water. It took two days until AFC finally told me that I couldn't get anybody in the area to look at it. I ended up having to find my own technician who wouldn't deal with AFC, so I had to pay them upfront. It took a few months before I was reimbursed and the amount was only a third of what I had to pay for.

We were with American Home Shield and the vendors they were sending out were either trying to make it so it wasn't covered under the policy or was extremely costly and destructive. So we decided to try AFC Home Club. They have been getting good customer satisfaction ratings. However, we were not satisfied with them either. It's not easy to submit a claim with them. The only claim we've ever had to do was for our water heater that went bad. They basically told us that it wouldn't be covered without even submitting a claim.

We had a plumbing leak. Interior plumbing was covered according to the contract. After the plumber looked at it and made recommendations it turned out the pipe wasn't covered because of what it was made of?? We were given $100.00 towards the bill and ended up paying $40.00 less than the actual total because of the service fee. In my view plumbing is plumbing. It shouldn't make any difference in the type of material. Our home was build in the 70's. There could realistically be older materials that were used in the construction and subsequent upgrades that have been made since. A bit concerned about the level of service we'll get in the future. Hopefully we won't need it.

We did a research on the internet to find insurance for our appliances, and we chose AFC over everybody since they had a good price. They told me they'd be sending me a reference form every month. They never send it except when I request it. It was one of the benefits of other insurances that were offering reference.com to all the coupons, and they never send it to me as they declared.

I had home warranty before which was really good and I really liked it but they went out of business. I had to find another one and saw AFC Home Club from the internet. My first claim to them was two in one. I had a problem with my hot water heater and my well. I wasn't getting any water which was an emergency, so AFC Home Club said that I go ahead and find a plumber. I did and my plumber was good and did what he had to do. It cost me $1000 and he gave me two invoices.

I had a home warranty before but it did not work out well. However, the idea was good. It covers what insurance doesn't so I went with America’s First Choice Home Club. The people that I talked to were extremely helpful. They answered each question and were encouraging. We had issues with the hot water heater so I called them about it. The contractor called me the next day from the time I filed the claim. There was a sense of urgency because we didn't want it to explode and within the next day they were there.

I had pool issues, and the contractor is usually the one that tells me what is wrong and then they give me a written estimate. Bernice was the one I dealt with at AFC and when I emailed her a copy of the estimate, she said that it was the wrong way to do it. She was snippy about it and I have the email that she sent me back. The determination was made immediately because there were obvious things that needed to be fixed and were valid things within the contract. The permission was granted right away and I paid right away to my pool company. The problem I had was getting payment.

I would never use AFC Home Club again. When filing a claim, it took me forever to actually get a hold of anybody, and when I was trying to get called back about what was going on with the claim, it took four days. I had to call again and again. My AC was out, the temperature is 100 plus degrees, and I have a newborn baby. It has been really difficult, but they didn't want to cover my AC. At first, they said I didn't have the preventative maintenance done. I then showed that I've already sent it to them and they wound up having to call the guy who had done the work. It sounded like they were trying to get out of paying it. It took two weeks for them to finally cover it, but it was not a very enjoyable experience for me. Also, there wasn't anybody they sent out. I had to provide a technician service myself and it was a matter of waiting for their okay.

I had AHS for one year. It came with the house when I bought it, and they were terrible. Every time they would come out, I end up paying for everything, and I didn’t see the point in that. The techs they sent out did not fix what was broken too, so I had to have another tech come out and do the fixing. It was a mess, so I called AFC Home Club and stayed with them for a year. It was easy to submit claims. However, I was not told that my appliances have a depreciation. That was one reason I cancelled.

I had some problems with my ice maker, and I didn’t know that it wasn't on the list. It may be ignorance on my part, but one of the things that AFC Home Club should do is tell people about what they cover and explain further. If the customer doesn't have any questions, they should ask for them, because maybe it's a new person who has never had any warranty before. To me, that saves them animosity later. I called three times and they said, "We don't cover that.” They could have told me that upfront. I also didn't know that the coverage doesn't carry over from year to year. When I file a claim, I call in and tell them what it is, and they tell me that it takes about 24 to 48 hours before I hear from a technician. It’s fair and good that they tell me that, so I won't be wishing somebody would have called me. The people that come out are very nice. Overall, their work has been very good.

Getting a home warranty seemed to be a good idea and AFC Home Club have a better program among other companies. One of my claims with them wasn't very good. My heating system on the bottom floor of my house went on the blink last year. So I called them up, but they won't come out here until I have an inspector to certify it. I told them that it doesn't do me any good to have an inspector out here and pay twice for the same thing, so now, they're denying it. But for my other claim, it took less than a week for a technician to get in contact with me and the quality of their work was good.

AFC Home Club was the only one who would service my area for whatever need that I had. It was easy submitting a claim with them and within hours, the technician got in contact with me, which was quick. Then I had my property manager dealt with them once they came out per policy for a rental property. I thought it was going to be a very bad experience based on the reviews that I found on the internet but I haven't found that to be true.

I liked the extent of the coverage of AFC at no additional cost. I have two properties and they gave me a good price on both properties. They're at least willing to negotiate the price as far as the coverage is concerned. My primary residence is a typical single family dwelling with air conditioning, heating and dishwasher and all are covered. My rental property on the other hand is much the same thing except that it has a septic tank, which was also covered and with no additional cost. I appreciate that, especially as there's usually an additional cost involved with septic tank coverage. The only negative that I have is that they seem to get confused between my two properties. I issued a claim for my rental property and they confused it with my primary residence. As a result, there was an additional three or four-day delay in servicing the problem. And that was the second time that it happened.

AFC Home Club had reasonable rates. I've got no problems submitting claims, but they take a long time to send me the check and even more time to get the claim processed. I had to call them back because it has been four weeks and I haven't heard from them. They should improve their process on keeping you up to date on what's going on with your claim. But, the technician that came out has been fine.

I was a former member of AHS, but their price went up. So when my contract with them went out, I looked for somebody else and selected AFC Home Club. They took care of what I needed and covered what I needed to cover. I've had some problems submitting a claim but we weathered the storm. Part of the problem is that it takes three days for a contractor to get in touch with us. Last time, I called AFC to put in the work order and got permission from them to contact a contractor I had previously used. Once he completed the work, I got a copy of the bill and faxed it to customer service. They reimbursed me the amount of his work minus the $60 for the service fee. That worked better for me because I got somebody right out there and it was no guesswork. Additionally, they once sent me a card to go to a restaurant and get a free meal. I like that feature 'cause that helps pay for my annual fee. All in all, everything is good.

When we bought our home, we were looking for a home warranty. The customer service rep at AFC Home Club was very helpful and he was the reason why I chose the company. Claim submission was easy but it was a little difficult to get this claim finally done. It seems like it took a month. When I finally got them everything they needed, I was supposed to get a check in the mail. I waited several more months and when I called AFC, they submitted the payments. So somehow they didn't get it executed and I had to call and remind them.

AFC covers a lot of the things that are present in the house and they have a nice setup. Their pricing is readily available and I have the information that I needed to make an informed decision. Although there's one time when they dropped the ball a little bit. I filed a claim and the technician called me within a couple of days. He came out, did the initial look-over and I paid him. But a couple of weeks went by, I didn't hear from him or AFC. A couple more weeks went by, I called him and he said that he had already talked to AFC and that everything was closed out, but I still didn't have an answer on my end of what was supposed to happen. But once I called AFC, they did some research, got back with me, and got the situation straightened out. So that was more of a lack of communication or follow-up.

I was doing online search for home warranties. America's 1st Choice Home Club has really good advertising, less headaches, and compared to other companies, I thought it was the best choice because we had other companies previously. I wanted to try America's 1st Choice Home Club because it listed a lot of the positive stuff what they're gonna do or offer. When I signed up, the experience with the gentleman I spoke was easy and good, but unfortunately, it's a horrible nightmare experience I ever had with AFC. My first time we had a claim and every time we have one, it is back and forth. It's never resolved.

I'm not very pleased with America's 1st Choice Home Club. I had my first claim for a washer and dryer, and they couldn't find anybody to do the work. They asked me to find somebody and I did. I turned in the bill to them for $210 and I got a check for $150. I'm paying them for someone to come out and fix my appliances when it's needed, but that didn't happen. I don't have a problem finding somebody to do the work locally, but they should be doing that themselves. And if I do it, then I want to get reimbursed full amount. I'm just going to cancel this when the time comes.

Appreciate the factual conversation with Joe **. I could hear the salesmanship, but not a hard sale. I appreciate his approach. I'd spoken with 4 other companies ranked the same or higher. The only reason I chose this company was due to the conversation with him.

It was an extremely bad experience with AFC Home Club. They contacted me, and their sales pitch was very fraudulent. They promised the moon then didn't deliver. Their technicians are outsources. They probably called Yellow Pages and tried to get somebody from there to send to their membership. Technicians are no problem. The problem is with the company. They don't pay their bills and they give the runaround on claims. It takes forever to get any answers. There are all kinds of equations of maintenance too. They wasted so much time, and I will never renew my membership with them.

The way AFC advertised made you believe that they were a good company. But we've had an issue and it took forever to get it resolved, which is not why you get a warranty company. We still have them but we're not super happy with them. To submit a claim, it's fine, but for them to get back with you and actually get it done, it takes forever. Our dishwasher broke July 11th, and it was middle September before everything got worked out. And, I shouldn't have to always call. They say, "Oh, we'll get back with you." But they never do. I always have to make the initial call again.

AFC Home Club said I could have my own repair people. The first claim I had for an air conditioner that wasn't running was ridiculous. I called and said at that time that I would look for somebody and they could look for somebody to see who could get out here the quickest. I didn’t hear anything for two days so I called back in and that’s when I found out they said I needed to provide preventative maintenance before they would do anything. So I sent that documentation, and then once again waited for either them to send somebody or me to get somebody. But the bottom line is I already got a contractor and AFC Home Club didn't know about that. After the air conditioner was fixed, AFC Home Club said somebody was coming to fix it. That took a week altogether.

I have double air conditioners and double water heaters in the house and with AFC Home Club's warranty, I was able to cover all of them. It's easy to submit a claim. I emailed one to AFC Home Club but they did not get it initially. But when I re-emailed it and talked to them, it got paid. And then, when I called ahead of time and let them know I had a claim, they told me who to call in the area, which was very helpful because I didn't know anybody there. All I had to then was send contractors my information about the type of warranty AFC covered me on. Once the technician did the work and gave me a receipt, I just emailed it all to AFC and that was it.

I had two claims with AFC Home Club and it's been good. There was a little problem initially. I submitted a claim and nobody saw the email. I thought it was in the process, and had to wait for almost a month, before calling them. It looked like nobody checked the email, so I followed up and they found my claim, then processed it promptly. There was no issue in processing the claim, but it's better if somebody can take care of the email so they don't have a one-month delay. Other than that, they have good customer service. I'm with AFC for another two years, and I'll keep them. Additionally, I use my own technician most of the time to repair the pool, and that flexibility is good because I don't have to wait for their technician to come.

Submitting a claim to AFC seems easy, but they never approve anything. I tried to file a claim and they said that physical damage isn't covered. I got a licensed plumber to look at it and I had to replace the whole thing. They finally paid me $95 and I have to pay all the $300. They spend weeks trying to get someone out to look at it, but they charge too much then never find the right contractor. They also said the cheaper contractor doesn’t deal with them so no one wants to come out. But they seemed very nice and friendly when I call. That’s the way they're set up to reimburse. As a consumer, I will never know what's covered and what's not.

When I filed a claim to AFC Home Club, they had a technician come out the next day. It was pretty fast and simple. The technician came and said that the appliance was for replacement as it's not worth getting it fixed. When I sent the receipt to them, I was supposed to receive a check, however, they only sent me one for the washer and they forgot about the dryer. That was a little pain so I have to call back and keep emailing my relation manager. But then she made a point that I get my full refund back, so that was great. I like it a lot and I'm happy with the service.

The original reviews I read about AFC were good but then after having problems with them and finding other reviews, I regretted my choice. The first four calls I made for repairs, they kept saying they didn't cover it. Two claims ended up getting repaired and I didn’t even file one ‘cause they said they probably didn’t cover that. We’ve had other warranty companies that we’ve never had an issue with. There are things they apparently don’t cover, even though when I look online it says “all interior wiring.” I call about outlets that aren’t working and they said they don’t cover it and that they only cover the power source, which would be the box outside. Nobody can give me an explanation as to what interior wiring means. I’m welcome to have somebody come out and pay the service call and then they can determine if they cover it. But I’m not gonna do that and then have to pay an additional charge for something else.

I've always had a home warranty, but I never liked American Home Shield. I fired them and terminated their service years ago. AFC is certified and approved, and they're endorsed by the Better Business Bureau. They've been very professional, courteous and fast each time I submit a claim. They explain everything very well. A technician comes in within a couple of days and depending on my schedule, but they’re normally readily available within 24 to 48 hours. They’re very patient.

The warranty is okay, but the problem is that the response time is so slow and we had a couple of times thinking about canceling. When I make a call, the technician will come over, do the diagnosis and then come back and will make a check and come back again to fix the problem. Every time we call to make a schedule, they're not available immediately. The last time, it took us two weeks and the problem was not resolved, so we had to hire a local plumber and then send the receipt. So now from the last two times, we had to try the local people to do the repair and it's faster and cheaper that way.

I’ve had coverage with AFC on rental houses since 2012. Over the years, AFC has grown and there have been some growing pains. They are implementing technology to improve their process, but getting the call center reps to input their notes is still a challenge. One big improvement is that a manager is following up to make sure service goes smoothly. If they use this feedback in training, it will be a powerful competitive advantage. The biggest challenges in a construction environment are clear communication and scheduling between all the subs. A home repair service call is similar, in that there are a lot of steps between taking the call and the final payment. I am excited to see management involved in feedback and training to be sure the service loop is completed.

I went with AFC Home Club because of the price options that they gave me to declare a contractor. I've had a few claims with them and submitting them has been easy. My second claim worked out well for my pool. It took two days for a technician to contact me since they had a computer issue. It could have been faster but it was fine. Once the technician came, he fixed it within 30 minutes, and his work was very good. But there was one claim which left me hanging for a large bill because it wound up going out unexpectedly two months after I got the warranty, but I'm not upset because I understand there were waiting periods stated in the contract.

We bought the house and the realtor told us about America's 1st Choice. What's good about it is we can go with any service person. It doesn't have to be the ones they send and that was inviting. But unfortunately we had a lot of bad experience. We bought the house and before we moved we changed the floors. Two out of our eight toilets were leaking. When I called the service man, he came and called them and America's 1st choice said they're not covering it because they're part of remodeling. And the guy got his $60 and said he'll come back but he never came back and was only after my $60. The second experience was my cook top had some problems and the serviceman came and America's 1st Choice said the cook top was old and that I have to pay it myself to have it fixed. So we paid out of pocket to have it fixed.

We ended up cancelling our contract with AFC Home Club because when our hot water heater went out, they only gave us $180 for an $800 water heater. Then I had a washing machine issue as well and it took them eight weeks to give the money. I only got $250 and it was a $1,000 machine. They did that to our dishwasher too. I gave them three strikes and they were out. I paid too much money in a year for a home warranty like that. If I'm going to have to come up with that much cash, I'll just save the cash and not pay somebody.

I had a problem with my freezer making a noise. An appliance repair guy that AFC selected came out and he sent the diagnostics to them. All they seemed to read was that it was an icemaker problem, and then that’s when they told me icemakers aren’t covered, which seemed odd to me because it's part of the refrigerator. That was in July and still to this day they have not fixed my freezer. I called again this past Friday, and I said, “Could you please read through that because there are some other issues besides the ice maker and this has already been determined.” Now, because my freezer still is not repaired, my floor’s running to buckle in my kitchen.

AFC had coverage for a well pump that the other providers didn't have. Also, submitting a claim with them was pretty easy and my direct interaction with the technician was good. We did okay with AFC. It wasn't as bad as I thought it was going to be.

You were prompt in delivery of the disposal, however I needed to hire a plumber to come in and put the disposal in. Correct me if I'm wrong, but I was expecting a little more assistance. I thought you handled the installation. Works great now though.

I was under the impression that when the guy sold AFC Home Club to us, he sold it real good, but it didn’t work out that way. I submitted a claim for the washer and AFC Home Club said it wasn’t fixable. It was an old one which was about three years. They also said it was a pre-existing condition and they don't cover that. We had it fixed before and once you fix it, it's done, so it's not a pre-existing one. The bearings were out as well and that’s just the wear and tear part period. They only gave me $200 for the washer and it was $1,000 when we bought it. I had to go to supervisors just to get that amount and they were doing that out of the kindness of their heart. So basically we got nothing and I wasn’t too thrilled with that. When we had American Home Shield, they didn’t care how old it was and they’ll replace the appliance with a new one.

AFC had good discounts for a long-term commitment so I went with them. It turns out, they’re not easy to work with. Filing claims has been very difficult. I’ve had to call repeatedly to get things done. I have not been happy. I’ve threatened to cancel them quite a few times because it has been very difficult to get things followed up on. I’ve had to call the manager to get any claim done and to get it done right. I shouldn’t have to do that. My vendors also tell me that they haven’t followed up with them when they were trying to give them an update on a claim. So it’s not just me but it’s also with authorization.

We had dealt with one or two companies that were just totally awful. But AFC has done nothing but a good job since we've been with them. Some of the parameters that meeting the money part of it, what they cover and don't, is a fine line on some things. It took us a while to get it all in our brains like it should be. But they had just done a wonderful job.

AFC Home Club hasn't been good. I've requested service three times and been refused three times. I made a request for our pool and we paid extra for pool maintenance only to find out that they changed laws in California where it has to be a two-stage deal when replacing a motor pump which turns out to be quite expensive. There's a limitation on what AFC was going to pay which added up to not even half of what it was going to cost me. They can't replace the motor with anything less, so it was refused and I can't get what I have in there now. We were willing to pay 500 bucks and so it went to the paperwork and it stated that they will only pay $500 for it.

I was checking the list of all the home warranties and their rates online. I didn't wanna call every month to change the insurance, and I wanted one that I could pay one-time and won't have to pay when having a problem. I found AFC Home Club and it's much cheaper than the other one that I had before. Their claims reps are also nice.

We have 2 policies with you. One is for our primary residence and one is for our rental property. When I was sold the policy by Wesley**he touted your customer service and how you were fast to respond, etc. We have had two issues with our ac unit and every time we called it took 72 hours for someone to call us back and even get an appointment. Then my wife called AFC. AFC said it was not covered for one reason or another because we didn't have a service plan. I am a forward deployed Soldier to Afghanistan and you all have failed to live up to your responsibilities. I will be returning state side in approximately 1 month and I will be filling a grievance with the Better Business Bureau. We should have stayed with American Home Shield. I have never been so disappointed in a service. You should be ashamed of how you have treated a military spouse.

I didn’t have that many options, and AFC had the best price and seemed to have the best coverage. Submitting a claim is easy but getting a claim covered has been hard. They’ve found a loophole in everything I’ve submitted. I’ve had arguments with them and they keep telling me that I’m wrong. The wording on their contract is very subjective, and everything I’m submitting seems to be falling under the exclusions. This past week my pool guy sent an estimate for something and I forwarded it to AFC's rep who said it's excluded. I forwarded it back to the pool guy and he said he was not giving me a new pool pump. Everything that I say, they found something to say that it wasn’t covered that it didn’t matter how I worded it. Then I couldn’t submit a new claim because the rep said they had already submitted it.

We have been very happy with AFC Home Club. Their customer service was very good. It was very easy to get information and file claims. Their reps are also very nice and very accommodating. Some of the technicians were very good while some weren't, but I am very satisfied with AFC Home Club at this point.

I found AFC Home Club when it popped up in Google, and I just decided to go with it. So far, so good. There are no complaints from the tenant yet.

I chose AFC Home Club because they were less expensive and I like the idea they were going to send out a technician for particular products. They couldn't send out a technician for our microwave but they gave me a check and I was able to cover most of the expense for my new microwave. However, they said our refrigerator's ice maker wasn't covered. I didn't know that they have each specific part under warranty. But that's the way they are and it works better when I understand that they're particular about what they're going to do for me, and to not just assume.

Submitting a claim with AFC Home Club was a painful experience. When the technician was on site and had to call AFC for authorization and payment, the reps who answered were very rude and belittling to him and to me as well. AFC Home Club needs to invest in better customer relations personnel as the ones they have now are atrocious. I will be cancelling my services with them as soon as I can.

America's 1st Choice Home Club showed good when I needed somebody to come. Their technician got in contact with me fast and they came. Also, it's not difficult to submit a claim with them. I used them twice and the first one was easy. In that claim, I paid $60 and they took care of everything. They're very picky though, when I called them. As for the second claim, they gave me a hard time. I had to pay a $100 extra because according to them, the appliance is becoming too old. I didn’t like that. They should cover the whole thing.

My experience has not been very good. Most that I need covered, AFC Home Club doesn't cover. I thought that a lot more was covered, and I pretty much had to find out on my own. I've got a window that won't open and they won't cover it. We also had an issue with a toilet. They replaced the pack last spring but they wouldn't pay for the pack that needed the plans to install it correctly 'cause it was installed incorrectly by the prior owners. I'm very disappointed and will not renew. It's not worth the money.

I looked AFC Home Club up on the internet and bought a policy for my grandchildren since they were living in my house. I submit my claims over the phone. However, they had trouble with the hot water heater. It was still under warranty, but I had a hard time getting its parts. They had done a claim on something else and it was such a hassle that we decided not to do it again. Though they were not rude, they didn't seem to be very responsive.

I was looking online for better deals and found AFC Home Club. For me, they are the best service around. I have used them once and submitting the claim was very easy. I called them and the girl that I spoke to was very helpful. Then the technician who came to my house was very nice. I'm very satisfied with their service.

AFC Home Club was able to cover all the things that I wanted to get covered in my home. I’ve only had one claim and so far, the service provided was done appropriately and hopefully, that would carry on as long as the contract holds out for any other service that I’ll have in the future. When I submitted my claim, they were right back with me within a day. They called to let me know who the servicing person was and that person scheduled the service date, performed the service and I paid them my co-pay afterwards. They also made a follow-up after the service was done to make sure that it was done properly. Overall, it went smoothly and I was happy with my experience. I would definitely recommend them to someone who needed any work done.

America's 1st Choice Home Club did not tell us that the value of the appliance depreciates over the years and if the appliance is over 10 years, it's not worth very much. It does not even pay me to have their service. They were not upfront with us about this and that's very poor business. I would not recommend them to anyone. It's a bad experience. We're going back to American Home Shield who is much better.

Joe was professional and patient. Thoroughly explained coverage which so much more universal than on another one of our homes.We will probably switch to AFC. The best experience I have had with a sale in a long, long time. Thank you!

I chose AFC because they had the best feedback and the better star rating. When I submitted my first claim, it took more than four weeks for them to go ahead and process it. They were supposed to pay me about $700 but sent me a check of only $100. I had to contact them and do the claim again with the claims department so that extended the time. But their team members were very friendly and apologetic. They realized that there was a mistake and they sent a second check that had the correct amount on it. I'm hoping that won't happen again the next time I submit a claim. The tech they sent was really agreeable and we worked out the claim with the replacement. It was definitely a positive experience even when we decided we didn't need a replacement. I would definitely recommend AFC. I'm very satisfied with my interactions with them.