AFC Home Warranty Reviews

I just experienced an awful time with AFC Home Warranty. Not only did they deny my claim (under their own terms and conclusions) I am beyond words with the word honest & fair with this company. They read between the lines on related issues and find any reason to deny the claim. Even with a follow up call from a "certified, licensed, bonded" repair company they still drew their own conclusions. They also never did mail my "warranty kit" until I threatened them today with legal action. I got it within one hour. Wow how convenient.

I don't usually post bad reviews, as I am in the service industry and most of the time they are blown way out of proportion, however I simply have not had a good experience with the exception of when they sold me the policy. However since then I have had nothing but problems. Scope of what they covered is extremely limited and you won't find this out until after weeks of falling up with them because their system doesn't submit to the repair company. I have given up hours and hours calling vendors to find out they never received request from AFC. I have waited days and weeks for follow up only to be told they don't cover water heaters or air conditioning. I received confirmation emails that don't match with voice messages. Orders sent to appliance tech companies when it was a plumbing repairs. Bottom line, the warranty is worthless and a ton of my time has been wasted babysitting them and their process.

Called AFC on Friday 9/21 for a water heater pilot issue, they said it will take 24-48 hours to respond excluding weekends. Service company came on Wednesday 9/26. Called AFC on Thursday 9/27 to follow up and the answer was that it is under review. Called again Friday 9/28 and they said it is still under review. "Can't believe how long it takes to review a water heater pilot". So far, it has been a week without hot water and by the time they finish reviewing and taking into account the weekend, and ordering the part, it will probably be another week. This is my first service request since I applied to this company. I am sure they will find all the excuses they can to refute my complaint.

I found that AFC Home Club is dependable and professional, and I always wanna go with dependability. Usually when I submit a claim, there's never a problem. They simply check your status and if you're eligible, you simply pay your service fee. The techs they've sent out have been professional too. The one that did the thermostat did a wonderful job. People should give AFC Home Club a try.

Things happen and so I got a home warranty from AFC. I like their reviews online and it was easy to interact with their rep on the phone. It was also easy by email. We lost a bit of a contact for two weeks and then it was easy again thereafter. Submitting a claim was easy and confusing all at the same time. I would recommend using some sort of tracking ID, or if one could go on a website to see where the case is to be able to be informed rather than having to email somebody directly. Still, I’ve already recommended AFC.

BUYER BEWARE. I have held warranties on multiple properties with Old Republic Warranty and American Home Shield. Disappointed with AFC's decision to limit service repair claim on washer drum bearing repair to $150 due to full depreciation of asset. In my experience and multiple claims with ORHP and AHS, I have not had any issues on limiting repairs due depreciation. BE AWARE OF THIS SPECIFIC FINE PRINT WHEN COMPARING AGAINST OTHERS HOME WARRANTIES. Sales will tell you to disregard these comments found on other review sites, obviously service approval department will limit coverage.

We had a home warranty from another company years ago on a home we bought. It was an old home and it had an in-ground pool. That particular policy covered the pool and about six weeks into it, the pool pump went out. That would have cost $550 to fix but I paid 50 bucks. Then about nine months into the ordeal, something shorted in the breaker panel on the wall. Half of it went out and the wall was so hot when I put my hand on it. That was Sheetrock, so I was afraid my house was on fire. The repair cost almost 600 bucks and it cost me 50 bucks. So, a home warranty will pay for itself.

I did a research on the internet and America's First Choice was one of the top ten. That was how I started with them and now, I've had them for three years. I've had one claim and that experience was good. Instead of charging me another fee, they just sent me the manufacturer part for the refrigerator and I replaced it myself at no cost. It wasn’t even real high-tech to do it. Although the part took a little bit to get here, about 10 days, it was no big deal. I had a different warranty company before and it was like pulling teeth to do a claim. I could never get them on the phone and they never called me either. AFC, on the other hand, is a lot easier to get ahold of when you call in.

I was researching online for different prices and found America's First. I always had a home warranty, but it was with a different company. America's First was running a special when I signed up and their price was a little lower than the home warranty I had for several years. This year, I filed a claim online and the site was easy to go through. It was like in an email. The person called back and said they would not send somebody over because it wasn't worth it. The garbage disposal was messed up and they could only pay up $75 for it. We bought a garbage disposal for $92, my husband installed it and then I emailed the receipt to the AFC rep. They refunded the $75 out and four weeks later I got the check. Use AFC if you want a decent price.

I’m a Realtor and I was looking for a good company to recommend to my clients for a home warranty. I got America's First Choice Home Club and got excellent service when I submitted a claim online. Their site is user-friendly. After I submitted my claim online, they had somebody come out the same day for my air conditioning. The contractor was great and so was his helper. They were courteous, charged me a fair price and took care of my AC perfectly. I've used a lot of different services as a realtor for 20 years and everybody has complained about their warranty service. On the flip side, I'd recommend this company highly. America's First Choice provides great service. I won’t use anybody else.

I had a home warranty in Utah before I moved and I wanted to have another one. I was checking the different companies that were around and I liked the write-up about America's 1st Choice Home Club. I called to file claims and their reps were courteous and timely. One time a friendly tech came out to fix my air conditioner and he was able to fix it and I was satisfied. America's 1st Choice is a good company.

I bought the condo in December 2017. As part of the contract, the sellers paid for a warranty company for a year, December 2017-December 2018. They chose AFC - America's 1st Choice Home Club. For $60 a service call, they would either repair or replace an appliance listed in a contract. On August 21, 2018, I placed a service call **, about a broken washer General Electric GFWH1200N.

I searched on the internet through Google and reached out to three companies including AFC, and then I decided on AFC based on my discussions with all three companies. I also decided based on the coverage and ratings that I found. They were pretty responsive and they arranged for someone to come by two days after I called. Someone else called and let me know about a technician coming in within a certain timeframe. There was some follow-through as well. They called me a couple of times in between to let me know that they approved the procurement of the part which should be coming in at a certain time. Of course, it took a little while to procure the part for the repair they performed but I understand that. Post-repair, they called to verify that the repair was satisfactory. It’s been a pretty good experience.

My mom is a realtor and she told me about AFC Home Club. I have them for a couple of years now and so far, I had a good experience with them. Recently, we had toilets that were running. We submitted a claim by phone and it was very easy. Then AFC sent a tech out who fixed them.

I am extremely disgusted at the deceptive sales practices and blatant misrepresentation of the services offered by American’s First Choice Home Club, the home warranty company. Their sales tactic is a simple bait and switch hanging on small print disclaimers sent after you sign up. Their approach to customer service is simply to deny service. Be certain they take your policy and service call fees and then hide behind – “it’s not covered” when you call for service. My problem centers on first on American’s First Choice Home Club’s failure to cover two home appliances – a built-in microwave and oven. And second, charges for two diagnostic service calls when company representatives knew before sending a repair person they would not cover the appliances.

I initially had another home warranty company and needed to change. I went online and compared different places. AFC seemed to cover more than what some of the other places covered and some places were much higher than what their prices were. They seemed to be one of the better companies that I've found. I decided to go with AFC and so far, I've submitted two claims to them. I wasn't pleased with the first claim because I had to pay most of it. But the last claim turned out pretty good. All of their contractors have been very professional and they knew what they were doing.

I’ve had two claims with America's First Choice and they’ve been wonderful and easy to work with. However, there's not enough people to do the work so they’re always slammed. Finding better techs in Massachusetts is next to impossible because if we have anything wrong, nobody ever returns our phone call. But America's First Choice has been flexible when I have a little bit of a problem and if I could find somebody that could do it quicker than they could then I could use my own person, pay for it and they would reimburse me. It's been very smooth so far and they are amazing.

I do not recommend AFC to anyone who is expecting responsible home warranty service. I was shopping for home warranty this year in July. I checked online and found a article saying AFC is #1 ranking home warranty, so I called AFC right away. The sales was very nice and the package price was very reasonable. I asked the sales why AFC has many bad reviews, he could not answer me and asked the sales manager to talk to me. The sales manager told me that people always write bad reviews to threat AFC to provide service that is not covered in their plan. I thought that answer was pretty acceptable. So I purchased The Gold plan with add on ice maker for 3 years and paid full price in 30 days. The sales explained what is covered in the plan and told me the 1st 30 days is waiting period, no service will be covered. I totally understood that.

There are a few things that you should consider before signing up with this company as it will most likely give you more headaches compared to the small savings you might get with them. I decided to change warranty companies and AFC was the first one that caught my attention. Looked like they had the coverage I was looking for and the price was reasonable. Once you apply online expect a call from their account manager in my case Mike within minutes. He will do his job and sound like this is actually a good solid warranty program.

Submitting claims to America’s First Choice Home Club have been fine, but they say that they would only cover a portion to fix because of the age of the appliances we’re calling on. They would also say we can purchase a new one with the money but they won't replace it, and it would be the last time that they'll fix the item because of the age. Other than that, the overall quality of work their contractors do have been good.

I bought the warranty in 2016 cause I had no money and figured only paying 60 dollars for services to my appliances would help. Used them about 5 or 6 times so far. Each time I have had to make the calls to the techs. AFC says they cannot get through. I make one call and get through. Then the tech comes and I pay 60 then cause the appliance is older AFC will only pay part. I still have to pay more. One they did fix a leak. I did only pay 60. A couple of days ago for my dishwasher. They called me and actually told me I have to call KitchenAid and take care of it myself.

I was looking for a home warranty and America’s 1st Choice's price was better than American Home Shield. Plus they covered more. I usually call to try to get the claim done as fast as possible but it still takes four days before someone even calls back to make it happen. So the whole process can happen a whole lot faster. It takes longer than when I had AHS. AHS had a quick turnaround where they assigned somebody and then that person was going out with you to work much quicker, especially when you’re talking about plumbing issues.

My house came with a lot of appliances and a one-year warranty. The warranty had run out and I didn’t want to take any risk with it since the appliances are new but not high-end. I don’t like to be caught off-guard with anything, so it’s great to have America's 1st Choice warranty if something is unexpected. I’ve used it twice now and both were unexpected because they weren’t typical coverages. The first claim was for an ice maker which was not working. I called and I didn’t have ice maker coverage, but they worked with me and gave me a little something if they added it on for the one time. It was really nice of them to do that. It was the fridge that was broken and it was not much more than it was gonna cost but it all worked out.

I looked up home warranty companies online and America's First Choice Home Club had a good overall rating. When I called them up and spoke to them, I liked what they had to offer as compared to the other ones. I've been with them for six months now. I've already submitted a claim and that experience was good. The technician who came was very good and the work that was done was satisfactory.

I tried to find out which home warranty would be the best value for my money and I liked AFC’s plans better. I’ve now used the warranty twice. Both were for my bathroom and the process was really simple and easy. I submitted the claims and AFC called me back in a timely manner. They let me know who will be coming or contacting me. The specialist who answered the phone was very friendly. And when the contractors said they were gonna come at a particular time, they came at that time. The technicians were all very nice and kind too. They explained things to me and we had conversations while they worked. So it was nice. Everything that I’ve experienced so far has been great. And as long as the warranty is good for me and good to me, I’ll be with the company. I would also recommend them.

The home warranty provider that I had with Sears was awful and the worst ever. So when my dad had some good luck with AFC, I figured, “Why not?” I used them for about five months and my only complaint was that any time I called them, it took forever for them to get in touch with me if I had questions. I would call and about a day or two after, they would finally get back with me. If it was something serious, that time would’ve been way too long to get something completed. But other than that, everything was fine.

I was not happy with the home warranty company I had before and I tried another company. Submitting a claim with America's 1st Choice Home Club has been okay. They were so nice. The tech who came out for my dryer was good. However, he has to come back because there were some parts that were not available and it took him a while to get it. Also, I was working with the company at the same time to get those parts in. When he came back, he set up everything and the dryer is working now.

I have been using America's First Choice Home Club for three years. Their pricing and service were good so it worked out. I have set an appointment and my technician was through Samsung. By the time I heard back from AFC, I already scrambled and set up an appointment with the local Samsung people. Then they re-assigned the technician and I had to report that claim through their agent and then it was all fine after that. I emailed the receipt from the technician to their office.

I own a home and I always have warranty on my houses. I’ve had it for some time and it’s fairly easy to submit a claim. I’ve used it only once and I did it over the phone where the rep has been good. The tech who came was fine and everything is good now.

America’s First Choice had decent ratings and better rates. I submitted a claim once when my water heater was broken and the process was easy. I called AFC and they assigned a repairman who came and fixed the heater. I then had to pay the service call. I'm satisfied with the tech's quality of work, and now the heater is working. However, the tech recommended replacing the heater so I called back after the repair and one customer service agent told me that they would get back to me, but they never did.

It took AFC Home Club five different contractors before they got somebody that would come out for my claim. People wouldn’t come out because they didn’t want a third-party payer. One of them even said, “You never paid your bills on time.” It took me three days to get a tech out to work on our air conditioner. We couldn’t get the air conditioner fixed in 95-degree temperature days so I was sweating for three days. That wasn’t a very pleasant experience. And then when AFC got down ready to pay it, they only paid about less than 50% of the bill, which I didn’t understand at all.

I've been with AFC for two months now and when I had one claim, it was a little messy. It said in the contract that there's a 60-day wait period to get the full benefits of the warranty but that wasn't the case. I actually had to wait 120 days to get the warranty fully up and going. That part wasn't clarified in the beginning, but other than that, the claim went smoothly. They backed up the conversation we had with emails. Every person I’ve interacted with was very courteous and responsive. Everything was just really good and another nice thing is that I can call my own technician, the one I've known for 30 years.

When one of my appliances went out, I realized I needed a home warranty. A friend told me about AFC Home Club 4 years ago and I’ve been with them for a while now. I submitted a claim once online and it was easy. When I called, I had good interactions with the representatives and they helped me out quick. I’ve had times when they didn’t respond quickly, but this recent time they did. I also have had technicians who were good for the most part, except for one terrible guy one time, and the quality of work performed was good too. I didn’t get a technician this time and the rep told me to go straight out and buy a new oven because of its age. Now, I’m waiting for the check and I’d love to get it back faster.

We were with a different company in the previous years and were looking for someone better. So, I searched and checked out some reviews. And then somewhere, an AFC salesperson reached out. I talked with them and emailed a few times and made the decision. The technicians that came out in the past were awesome.

The reps at America’s First Choice Home Club were responsive when I reached out to them. I got the warranty for my rental property out in Indianapolis and I just added my primary house as well. But it's weird that there's no information on what your policy number is when you buy the it. When they asked me for some type of policy number, I just say my name and they are okay with it.

I was living in Colorado and I was renting my place out, so I needed to make sure that my renters were covered. I went with America's 1st Choice Home Club as I heard good things about them from my friend and I also looked online. About three years ago, my renters had to call them on a refrigeration issue and they didn't have any problem with the quality of work done by the techs. I also had a part that wasn’t covered but because I’ve been a customer for multiple years, they were able to help me out with that. Then recently, I submitted my claim for some problems with my garage door. However, it seemed that the garage door business was pretty busy as I called them Wednesday or Thursday of last week and then was scheduled an appointment for Monday. My technician was fantastic, though. He was also really nice and very knowledgeable. He helped get everything cleared up with America's 1st Choice.

I was looking for a good home warranty service and AFC came up in the top five so I called and checked them out. Everything is fine with AFC and everybody is responsive. It has been easy to get someone out and the technicians have been really good. Overall, we’re happy with the service. However, we have an open request that we need to talk about with them.

I’ve had a home warranty since 1989 but American Home Shield is a very different company now from when I joined them and I was disgusted. The last time I had them do anything for me, it was a deplorable mess and they didn’t offer any kind of restitution or real help. I found another warranty company and got AFC Home Club. The people on the telephone were very courteous. The plumbers who came out to take care of the problem were both sharp, clean and had nice uniforms. They were very efficient and I’d be happy to have them back in the house any time.

We did some internet searching and looked at what was and wasn't covered. We also looked at the cost and did a comparison, and America's 1st Choice fit what we wanted. Submitting a claim was pretty smooth. Our dishwasher wasn’t working so we submitted an online claim. It took a little bit of time to hear back, but they were trying to fulfill the claim and no workers were in our area. So, they contacted a third party and scheduled the appointment. We had to pay more than the $60 fee, but we’re waiting on the check for a reimbursement of everything except for the $60. The tech knew what he was doing and fixed it quickly. In half an hour total, he was in and out. Now the dishwasher is working great.

I purchased a home and got AFC Home Club as they were ranked one of the top home warranty providers when I searched online. I phone in my claims and the process is easy. They take a while to get a hold of sometimes and I was on hold for about 20 minutes the first time. That first time, somebody took a message and I had to call back and follow up a week later when I hadn’t heard from somebody. When I did, I was assisted right away. I took the first available time of the technician and when they came, they were professional and fixed the problem.

I had AHS before but I was peed off by them and so I looked around and found America’s First Choice. We chatted and they sounded good. However, I sent them a letter yesterday to cancel my membership with them. I’ve been a member since 2016 and have used them about three times. In those three times that I’ve had them, I got the distinct impression that when I make a claim, they grill me like, “What the hell are you making a claim for? You’re supposed to just pay us the premium and leave it alone” kind of thing. Also, they would tell me that they're not sure if my claim was covered. I’m a guy that works with contracts all day long, so I had the whole contract in front of me, and I told them it was covered. They then said that they had to give that to their supervisor 'cause they were not sure about that. Eventually, they did the deal and sent the guy out, but it was like pulling teeth.

I've had American Home Shield for years, but they had gotten so expensive. My contract was coming up and I wanted to see what the competition was. I googled and saw America's First Choice Home Club. I've submitted one claim with them and the experience was very good and totally painless. With my previous experience with American Home Shield, I would be on hold for so long it was ridiculous. I talked to an AFC rep and what happened was exactly what he said would happen. Then the technician that did the service call was very nice and he fixed exactly what needed to be fixed.

I looked up the top 10 consumer warranty companies, read several articles and looked at reviews, and America's First Choice Home Club came out on top, price- and service-wise. I then spoke with them and was able to obtain a military discount as well, which made it even more affordable for the family. I was able to get my whole house covered for five hundred bucks. It was a good deal and then when it was time to renew, the gentleman I had spoken to even sent me an email saying, “Hey, it’s time for renewal and I wanna make sure that you continue to get the discount that I promised you the first time for the military. So are you willing to re-up?” That was so nice of him.

Had an A/C installed in October. Maintenance wasn't performed because it was a NEW installation. The unit went out last month due to fan motor and capacitor. Contacted AFC for coverage and they said they could not cover it because there was no record of "maintenance". The unit was installed less than a year ago and the installer did his proper inspection before leaving. But because he said that he "installed" the unit and didn't do "maintenance" at installation, AFC decided not to cover the unit, even though the installation inspection performed was the same (if not better than) as he would a maintenance inspection.

I had AHS for about 20 years and for the last couple of years, they’ve done nothing but bad. So, I changed over to America’s First Choice. With AFC, the processing of submitting claims was fairly easy. I've been with AFC for a few months now and I have used them once. I called and got right into them. They said that I could pick the contractor I wanted and I did. Then the plumbing guy who came out was good. He saw what I needed and it only cost $9 for the part. Since it wasn’t the company that AFC had chosen, the plumber gave me an itemized bill of everything then I sent that in to the company and they sent me back a check for $35, which was over what I paid. So, it was great.

I read positive reviews about AFC, so I chose the platinum package and am completely dissatisfied with the warranty service. My 7 year old dishwasher broke and the repair person said it would be hard to find the part because it was an older machine, so AFC said that it was not able to be repaired, and I had to purchase a new dishwasher or pay $385 for the part and labor, which AFC would not pay any of. I was given a check for $100 toward the purchase of a new dishwasher that cost me $750 at Home Depot! Six weeks later my 8 years old GE clothes dryer broke. Again the repair person told me that it was old and the part may be hard to find. AFC would not pay for the part or the repair because it was too old. I had to purchase a new clothes dryer for $800. I was given a check for only $90 towards a new dryer. Based on my experience, I would NEVER recommend this home warranty company!

I called America's 1st Choice twice to submit my claims. The first time I called, the rep was very good and immediate. But the second claim for the valve of the refrigerator was not covered and it was frustrating. It's disappointing that I don't know what's covered and what's not covered.

Submitting a claim with America's 1st was very easy. I just called in and gave the representative my name and address and told him what was going on. The representative was really nice. One time, I forgot to call back with the number of the refrigerator and the rep actually called me back the next day. And then the person that they referred my claim to called me the same day. The technician was out that same day too and he did good work. My refrigerator is now working. Thus, I have already recommended AFC to people.

I had been with a different home warranty company for about seven years and they jumped on my nerves. I decided to change to AFC since they cover a lot of the things that we couldn't with the other one. I love that if they don’t have the technician ready to come, we can call our own technician and they take care of it. I had called to submit a claim and it was pretty easy. The rep I talked to was very nice. Also, the technician who came was very professional and helped us out.

I canvassed about four warranty companies and I liked what America's 1st Choice had to offer. I’ve been with them for two years and I've been pleased with their service, except for right now. There's an issue with the dishwasher’s door and it leaks really bad when I run it. I put in the service order and a contractor came out last Thursday. He said that he had to replace two hinges and another part and would have to order those but I haven't heard anything from him since. I'm disappointed that it's taking so long, but I'm overall satisfied with America’s 1st Choice. I have two warranties for two different homes that are my properties, and their contract is up for renewal and I will be renewing.

First off, when you call for a quote they pressure you into signing by offering a better rate and say you can always cancel if you decide it's not for you. After further review, I decided I didn't want to purchase the home warranty. It took me a week to finally get ahold of someone to cancel. My account rep or the accounting department never called me back after leaving several messages. Huge red flag regarding getting help if you did have to make a claim.

I have home warranties in my other home and I felt they're good protection as you get older because you never realize that sometimes, you get hit, for example, $2,000. And if you get a good warranty program, it's going to at least try to ease the burden a little bit. When I submitted a claim with America's 1st Choice Home Club, it was pretty decent. The woman who handled my claim told me that I didn't have microwave protection and that was what I wanted. I said I got their best plan and I even got the ice cube thing on a refrigerator. She said I didn’t have it. And I said it was disappointing because I was paying a lot of money for it. Then she went to her manager.

I wasn't crazy about the warranty that we had. I looked under warranty and I read a blurb. I then went into AFC Home Club's webpage and they seemed good. So I got them. Submitting a claim with them hasn't been difficult. They are very responsive and there's no real delay. That gives them a really good mark. You call, you get a number, they call you back and ask you what's happening. Then they assign you to someone, and that person calls you the next day and makes an appointment. Also, they have very good service people who come out. I've been very impressed with the last few contractors we had. They were nice and very professional and they knew what they were doing.

I was searching for a home warranty and I found several of them online. I put my information for AFC and got a call from a sale rep, Dave **. At this point I already decided to go with a different company, Total Home Protection. He asked me which one and I told him. He told me, "good luck with that company. You should do your research on BBB. I can give you a better offer." I said ok, what can you offer. As he was figuring out the price, I went online and checked out BBB for both companies, AFC and Total Home Protection.

We previously had a home warranty. Things come up from time to time, so, we thought it would be good to have one. Plus, it's not really expensive for what you get. We looked up AFC online and they had a high ranking. So, we signed up with them. We recently had the air conditioner fixed and my wife submitted the claim. She said that the reps were very workable and she liked the experience. But I didn’t feel like we had a top-rated AC company. The tech that came didn’t have a digital reader which they pretty much needed to have. We had them come back the second day because they had to go get one. Then, they cleaned the units but we paid for that because that’s not covered in the warranty.

I’ve had other home warranties and they are, at best, poor value. But this one is THE WORST. I called for two service diagnostics, one on my old range and one for my refrigerator. In the Seattle Tacoma area, they have only one: Express Home Service. The same “technician”, Walter, was assigned to both. On the stove, he arrived 3 hours late, was rushed and here maybe five minutes doing a cursory review and then said the range was too old and needed to be replaced. AFC refused to honor anything. Then, he was called by them to diagnosis a problem with a four year old refrigerator. He set a time between 11:30 and 1:30. He called at 1:00 to say he’d be here in half an hour. Five minutes later, he called to say he couldn’t get here until between 4 and 7. Never showed up, never called. Assuming this is an example of how AFC chooses it’s cheap contractors, purchase this at your own risk. BEWARE!!!

Initially this home warranty company seemed different. I did a great deal of homework before deciding on one. I called and thought I asked all the important questions. I reviewed the fine print. It seems the salesperson only told me what I wanted to hear to sell a product and now the company doesn't stand behind what it sold me. I purchased the platinum 3 year policy- with promise the company would assist in every step and in every way. I was assured that if the company deemed an appliance not repairable AFC would assist me in getting a comparable product at a reasonable price through avenues they had the average consumer did not. In the saleperson’s own words "AFC wouldn't leave me hanging." I even asked for examples and was told AFC could take the $1500 allotted replacement on a nonrepairable central AC unit and get a good unit that would normally cost me 3-4K.

This organization has the worst consumer support policy I ever experienced of. They do lie about their policy and once it is the time to take their service, for which you paid round the year, all you will hear from them is we do not cover this, we do not cover that. If you tell them that you never told us when you sold your product, they will reply, "I am not from the sales, so I do not know, or, it was written on our 500 pages policy documents, you need to read them." Liars. I would never recommend anyone to buy home warranty from them.

The previous homeowner offered to purchase a one-year home warranty from America's 1st Choice in the closing sale, and I've used AFC since August of 2017. When we were initially looking, we told the reps all the different parts of the house that we had and they explained all the different services and what we should look into. On the initial quote, the pool wasn't included so I explained that to them and they added it on.

I am a warranty holder since May 2017 and, recently opened 2 service requests. One for my garage door and, they mentioned the item which is wrong on the garage door is not covered and, I paid out of my pocket around $380. This includes the $60 service fee and, the $320 repair fee. Again another service request for my dishwasher. Same story happening again. Paid $60 for the service. Now they are claiming to repair the dishwasher. It will cost another $410. Looks like they do this for all their service request. I am really unsatisfied with their services. I would not recommend this warranty to anybody.

I bought America's First Choice home warranty last October. I looked at a couple of different companies online but AFC was one that I could afford. Everything has been great so far. They always take care of everything I need when I call to submit a claim.

Word of caution when signing up for America’s 1st Choice. In my opinion they have “experts” that evaluate claims searching for loopholes so they don’t have to cover something. The term they use is “transparency”. So in other words IF NOT explicitly identified in the contract they don’t cover it. Make sure if you have an AC unit with 24” fan get that in writing. If not, and it has a 26” fan you are out of luck. Also be very careful about the 60 or 90 days where your policy IS NOT in effect. And, if you purchase a used home, you’d better have all of the maintenance records for any appliance that requires maintenance. They’ve reeled me in twice now so shame on me. Thought for sure I had us covered but the “expert” found a loophole.

I needed another warranty for my home. I went online and found America's First Choice Home Club. And because of their ratings, I chose to use their services. My garbage disposal was broken so I called them and they asked for the bills and other stuff. I submitted those and they approved it. It was a straightforward transaction. The policy for that claim was they can give me some amount of money and I need to use my own plumber to put it back. So I called them for that one and they reimbursed me.

I had a plumbing issue and when I submitted a claim with America's 1st Choice Home Club, I did not like their service. They are not covering the toilet flush and several parts in the plumbing. They are also not covering outlets in electrical. So, it's very bad and whatever they are covering is not sufficient. After a few days, I am going to disconnect with AFC and I will go with some other company.

America’s First Choice Home Club had better coverage than the other companies. My husband called them to file a claim and their claims process was easy. I'm satisfied with AFC.

We had American Home Shield for about 25 years and they went to the internet, which made it very difficult to get ahold of them. Now we have AFC and we've submitted a claim over the phone. The service has been excellent and the techs they've sent out were great. However, we found out on the last service call that we had that they don't cover anything that's under warranty. They don't cover any of the labor like the water tank, so that wasn't cool and nobody mentioned that when we called about the policy. But all in all, AFC offers good service and we've already recommended three people.

We were part of another home club and they dropped us. We went online, looked for another home club, and found AFC. They were highly rated than the other ones that we looked at so we went with them. Submitting a claim with AFC went reasonably well. However, they have a lot of turnover in personnel, which is a little understandable but at the same time, a little difficult because I never get to talk to the same person twice. And sometimes, in the middle of stuff, somebody changes jobs.

My wife called AFC and she was at home when the contractor came over to fix things. But AFC was a little slow on paying the contractor who fixed the pool pump. But other than that, I would tell friends to give AFC a shot.

I was leaving the prior warranty company that I had and came across America’s First Choice. I called and I tried it out and I liked what I was told. The service and turnaround time for appointments are fast. And the techs are very thorough. So far, I'm satisfied with America’s First Choice.

When I googled the top 10 home warranty companies, America's First Choice Home Club was the third. I had a different company before then and that other company was terrible. Recently, our dishwasher stopped working so I called AFC Home Club. The first company didn't answer at all, so AFC Home Club put in a different referral and the guy that came out was completely terrible as he basically did nothing. And I paid $60 to his ridiculous company. When we had our inspection report, the guy told me that our drain just needs to be mounted underneath the counter a little bit higher. He was able to fix it for about $1.75. When I called and told AFC Home Club, they said that they were sorry and that on my next claim, it would be on them. They also told me that they will remove the tech from their list. So, even though it was a bad experience with the contractor, it was still a great experience with AFC Home Club.

AFC Home Club seems to be a good home warranty group. Our realtor uses them and recommended them to us. We've only had them since March and we've had to use them once when we had an electrical issue. Submitting the claim was easy. We just called them, and they took care of it in a couple of days. The technician was really nice, and he fixed the problem quickly. We couldn't use the electricity on the second floor until it was fixed. It's fixed now and everything is back to normal. AFC Home Club has been really helpful, so far.

We've only had one claim with America’s First Choice Home Club so far, which was for the pool, and they have been very helpful. To submit a claim you can do something online or call and make a request. They then hook you up with somebody who comes out and then you just pay a service fee to whoever comes. The guy who came to our house was somebody who was already working on our pool.

When we bought this home, we went online and researched the various home warranty companies. We had an allowance of $700 for our home warranty. We had another one but weren't satisfied with them so we decided to try AFC because they allowed us to pick our own repair people if need be. We've had a couple of claims and submitting them has been fine. We just call it in and then we mail the receipts for documentation.

I wanted to have a precaution for the house that I purchased. My realtor told me about America's First Choice Home Club and their price sounded reasonable, plus, their policy had everything that I was looking for, so I went went them. So far, i have submitted one claim and it was for the central vacuum. Their reps were helpful, explained everything to me, and told me how the process was with the claim. I brought the appliance to the facility to get repaired and it cost $70. Then I got $50 back for it.

When our AFC account was up for renewal, I received a phone call. I clearly told the salesperson that I would let them know either way, whether I wanted to renew or not. When I had enrolled originally, almost all of the reviews from clients were 4 or 5 star. Now they are mostly 1. They renewed the policy and charged my credit card $475.00. They were called but never returned my calls. The charge was challenged to the card company, and they too did not receive any response from the company.

We've had two claims with AFC so far. The first one was a washing machine issue and the second one was a plumbing issue. Both claims were easily submitted over the phone and then taken care of very nicely. The customer service team was very professional and they were very courteous to us. The people who came were very friendly. They took off their shoes when they came in, and didn’t trample on our floors in their working shoes. I’m always impressed with that. I would recommend AFC. They were very trustworthy and they responded quickly.

I’ve had other home warranties, which I’ve had for years and I wanted to change because I've had trouble with them. I looked at Consumer Reviews and Better Business Bureau and decided to go with America's 1st Choice Home Club. However, my experience in submitting a claim with them has not been good. I had to stay on hold on the phone a lot, but once you get to talk to them, they are good. There was an answering service too but that couldn’t give me any information. So, I ended up getting my own technicians.

The claims rep from America’s First Choice was reading a script that she could refer to but she didn’t know very much about it. She didn't even know what certain things were but that’s okay. We had out microwave repaired because the fan wasn't working and so, the kitchen heated up and whatever I cooked, you could smell it all over, even outside. Then, when we figured it out and when the technician took it off, he said it appeared to be working fine. But I said it wasn’t.

I bought an old home. I knew things were gonna start breaking and I wanted to have a safety net. So, I went online and started searching for home warranty companies. I went with the one with the best reviews and that was AFC Home Club. I like that with this home warranty, I get to pick the people who come out. AFC's customer service was also better than the service of another home warranty company that I had before. But I don’t think they necessarily knew a lot because when I called, I would always be transferred to somebody else.

America's First Choice Home Club is not the best, but it’s okay. I chose them for the cost yet their claim process is very hard. A lot of times particularly, there are always the hidden little fine prints that they pull out on me when I'm calling in for a service. They say that they cover this but don’t cover another and they do that. Or they say the machine is old, and all that stuff they put in. They don’t respond in time and with the requests, the questions or the calls that we have. The last experience that I had with the claims rep had been horrible, but I just put in a new call today and I still haven’t heard back from them yet. On the other hand, the technicians are good. They work for themselves so they do the work properly and nicely. They care and they’re polite. I’m happy with the work they've done so far.

I looked America's 1st Choice up on the internet and then I submitted a claim by calling. It was a very simple process. The reps on the phone were very helpful and I had a very good experience with AFC.

On Sunday, May 20th, 2018 my Air conditioning went out. My full coverage on this issue started 61 days after having the policy. On the 66th day of homeownership (May 20th, 2018) is when my A/C went out. As a senior and permanently disabled person, I rely on others to help me. I thought a home warranty was to help with that. They said I had to have an annual inspection done on the house or their services would not cover me (very vague language). Annual to most of us means 12 months.

My interactions with America's First Choice Home Club's claims reps have been fine - not terrible but usually not totally awesome. Sometimes, submitting a claim is good and sometimes it's very frustrating. The materials we have are confusing and I wish that our paperwork only has the stuff that is in our coverage. So when I'm in an emergency situation trying to find out if an issue is covered, I'd just be looking through the paperwork and not checking to see what section it would be in. A couple of times, we would ask why something was not covered but then it would just be in a different section.

I looked into acquiring a home warranty because I heard a lot of people buying home warranties for different issues, especially for older homes. America's 1st Choice Home Club seemed to have some good reviews. I've only submitted one claim and it went all right. I was up and my hot water was out so I called them. They asked what it was and I explained it to them. I said I have someone that could come out and inspect, and they agreed to that. I was glad because I wanted to make sure I could use someone I trust and I've always used. He came out here, then they sent a picture and showed me what was wrong. I would recommend them America's 1st Choice Home Club.

We had an issue where the toilets in our house were backing up and leaking on the floor. I filed a claim with America's 1st Choice Home Club on a Sunday and they were really quick to get back to me and be able to schedule somebody pretty much that day. They scheduled somebody to come out on Tuesday morning. When the plumber came, he didn’t find anything wrong with the toilets but it was convenient enough that we had another issue to address for a plumber and he was able to solve that while he was out there. The quality of work was good. The plumber was able to do something that we weren’t able to do on our own and that helped out a lot. He also left us information to get ahold of him if we ever have any other issues like that. The whole experience was pretty easy and very smooth from start to finish.

My previous home warranty provider hiked up their rates so I looked for another company with better rates. I went online and saw that America's First Choice Home Club was one of the top three. I then did a I did a three-year contract with them because they offered a great deal. However, submitting claims with them hasn't been very good. Once, they sent a company out that really wasn't certified with KitchenAid and the guy didn't seem to know what he was doing. So I called KitchenAid myself, asked them about a part, and they gave me one. I then called the company and told them that they don't have to send the board for repair and gave the part number that will replace it. And the guy didn't even know that. I also found another company in the same town that was KitchenAid certified that AFC Home Club could have called from the first. Also, it took two months for me to get reimbursed so I wasn't happy.

AFC Home Club was one of the top searches for home warranties. I also compared a couple of rates and AFC Home Club had a special going on at the time I was closing on the house. I submitted a claim and received an email within two business days. And they did a good job of trying to get a-hold of the plumbing company that I used but the plumber that I had slowed down the claims process. But the claims rep kept updating me everyday if she had gotten a follow-up call or email with the plumbing company. They have good customer service.

American Home Shield wouldn't let me hire my own people even though they had sent people to my house who were so bad. They added double the amount of Freon that they should and inserted a piece in backwards which then burned off and caused major issues. So I wanted to hire my own people and America's First Choice had more flexibility on hiring people that are actually reputable. AFC was very good to work with and I would highly recommend them over American Home Shield. I was so discouraged after them and that was when we just gave up on home warranties altogether. So I'm really glad that I have AFC.

We have a rental property. On one issue, nobody would call me back. This was when my washing machine went out and it took three months, and I went, "This is ridiculous. She was gonna go by one". So, AFC Home Club said that they would have better service and then we had an incident and they were right on top of it. So, I'm really happy with them. The claim process was very simple. Even my tenant gets to call it in as I've got her on our policy. So, she did, they scheduled the appointment, they came out and fixed a leaking water valve. The tech came out after a day. My tenant was very happy, too. I've got a very good deal. You put so much down and for 18 months you'd pay a certain amount. So, it is covering me for three years, and it has saved me quite a bit of money versus the other companies. AFC Home Club worked for me.

I had a home warranty before with another company and I wasn't real pleased with them, so I decided to give AFC Home Club a try. So far, they're doing well. When I submitted a claim, things were real easy, and instead of repairing the appliance, they wanted to replace it. I've recommended AFC Home Club to a couple already.

Compared to America's First Choice, the other warranty options the realtor gave me seemed to be on the costly side. But when I was filing a claim initially, I asked questions and they were not too familiar with the content of the warranty contract. I even had to explain to them what coverage there was. I also was perplexed because they had told me at one point in time that they were not gonna cover certain types of repairs because of hard water. I was very surprised by that.

I heard about America's First Choice Home Club a long time ago and I looked for them on the internet. I signed up after leaving one of those terrible home clubs. America's First Choice Home Club’s price is reasonable and it stays the same forever. The deductible is only $60. And if they come out and they fix something and something goes wrong, when they come back out again, they don't charge me for it.

Some reps at America’s First Choice Home Club certainly care more than others and they were more competent than others. I had a lot of headaches but I also had some good experiences. It would be nice if there was some proactivity on their end when there was an issue that needed to be resolved that I had no idea about and it was holding up payments. It happened to me three times now where they were waiting on me for something but they were not communicating. I have to call three weeks later to get a check. It's easier for me to deal directly with the contractor than even get AFC involved. The only service that AFC's providing is warranty which it is what it is. So it is a mixed tape for me. I'm not sure if I am going to continue with them when my contract expires. But, overall, they have been decent.

My air conditioner started freezing up outside so I stayed at a friend's house because I'm in Texas and it's 90% humidity. I called on Monday morning. I set my AC off and then I left it off overnight and it unfroze and I turned it back on and it froze up again outside. So I called them and explained what was going on. I live out in the country and they have had trouble getting the technician to come for anything. I've also had a couple of other problems with things since I bought the property and they've covered nothing.

I went with AFC Home Club because they had the best-rated reviews online, even though on the Better Business Bureau every provider has horrible reviews. AFC Home Club then has been good for the most part but I was considering switching because there are so many things that they don't cover, even if I got the Platinum to make sure everything possible was covered. I found Old Republic and despite being way more expensive, everything is covered, from external plumbing, fixtures, and a bunch of things that I can’t get from AFC Home Club.

The claims representatives were very professional and thorough. The technician was very good. I had something that needed to happen quickly and finding a local plumber from the area was difficult. America's First Choice allowed me to make a call and choose my own and they would still honor the project, which was the most important part for me. My last company couldn't do that. Overall, I would recommend America's First Choice.

My girlfriend thought AFC was the best, so I went with it. I submitted a claim over the phone and the rep took care of the problem. I wasn’t sure what to expect because my air conditioner probably could be cleaned up in some ways like a maintenance task but the technician fixed the problem. There was a clog somewhere and the drain wasn’t draining. And that was really the only thing that was functionally wrong. He went right through where the most likely place was and he was right. It was down underneath the sink in the bathroom across from the air conditioner.

I used to have American Home Shield and I was not too happy with them. I was with them for a long time. But unfortunately, last year, they gave me a very hard time. I was looking for better service and on time for the service. With American Home Shield, they sometimes send people who were not on time. And sometimes it takes a few days to reach them again. I called their customer service. I waited for an hour and I was very upset about it.

We're living in the countryside. We have a septic and well system and we went with America's 1st Choice because of the kinds of coverage that they could provide for our home. I submitted a couple of claims with them and I usually just phone them. I have an annual contract for inspection on the septic. I phone the company that holds the inspection contract and then AFC reimburses me minus my deductible. When the contractors come out, they only do the repairs necessary and they don’t tinker around with additional things.

America's First Choice Home Club had the best price. I submitted a claim on the phone and it was quite simple. However, I was asking about the wiring of the electricity and one of the techs said it's probably just one of the outlets but it ended up not being just that. He wasn’t able to fix the other ones and I didn’t even bother and I just dropped it.

I usually don't leave bad reviews but I had to do this so nobody has to deal with this. I can't believe this company operates this way and are still in business. It's a pure scam. I signed up for their home warranty in December. I usually ask lots of questions up front because I like to know what is covered and what is not. It seems this company's business strategy is to tell you nothing, collect your money and then send you documents hoping you won't read it. My first issue came up when I contacted them for a plumbing issue and a problem with my stove.

I never know what will go wrong and my water heater could go out, so wanting to have at least that covered, if not some of the other major things, I got a home warranty as part of responsible home ownership. I submitted a claim to AFC over the phone for our ductwork that had to get repaired with my AC unit and the process was very easy. The rep was very helpful and she had me email something. I live in Atlanta and it is very nice to have AFC so close. It feels much more responsive than if I went with some national brand. Also, I request the same guy every time now because I like him.

I usually file my claims with AFC over the phone and it has been pretty fine. The claim reps have been helpful and very professional. Everything has been fine.

I had a claim for an AC repair with America's First Choice and their claims process was very good and pretty fast. I just called them and their rep processed my request.

My realtor recommended America's First Choice for me, so I just went ahead and got it. I had a pretty good experience submitting a claim, but the technician that I dealt with was not really okay. But everything else was good.

I like the way that there was personal attention at America’s 1st Choice. I got to talk to a person and he called me back and rechecked. I've called when I submitted my claims with AFC and the reps were courteous and they answered all of my questions. The technicians were fantastic as well and the quality of work performed was excellent too.

I decided to change my home warranty company and a friend of mine mentioned AFC Home Club to me. I was with American Home Shield for many years and there was a drastic change in service -- it had gone in through the toilet. They sent out fly-by-night people and did not get anything resolved. They would have to send out two or three different companies to finally be able to fix or maybe fix the issue and it was crazy. On the other hand, when I submitted a claim to AFC, it went well. Plus, the tech was very professional, fixed the issue and did a great job. I have had a pleasant experience with the company.

Deceiving company. They took my money for almost 2 years and when problems arose they totally forgot about it. If you are a new home construction go ahead but be aware that you have 1 year warranty with builder already but if your home is past that buyer beware. They will throw in the card. If prorated usually over 50% of the repair. Do not buy anything from these rip offs. Take your chances and save the membership fee on a trust account and believe you will have money for any accidentals.

I called America's 1st Choice Home Club to file the claim for my stove, and they called me back with the company that they were going to send to my house for repairs. The people they sent were fine. The technician came and stated that the hinges of the doors are not functioning and it needs to be replaced. My oven is a unit that functions properly when everything is closed and shut. On most ovens, the hinges are just mechanical and keep the door open or closed, but it has nothing to do with the function of the oven. However, for my oven, it’s required because the hinges have sensors, which detect light. The sensors close the entire unit so that it functions well.

I had gone with another company I wasn't thrilled with it. So, when the warranty was coming to an end this year with the other one, I just thought, "You know what? I'm gonna look around" and America’s First Choice Home Club was great. I submitted two claims over the phone and I got through quickly. Everybody was very nice. I had a leak in my attic and they took care of that. They couldn't find a contractor so I had to refer them to a contractor I had used. It's someone who is really reputable in this area.

The most unprofessional and trust warranty company. I get this home warranty for 4 of my investment property including my home. I purchase the most expensive coverage plus extra coverage for ice maker and plumbing. Up to three years contract. For every single repair they bring an excuse to not pay or repair. Even due after few mounts getting contract I sold one of the property still they never paid me back the rest of 2.5 years left contract. All they said was lie and reject. Never recommended to anyone.

When my home warranty was up I looked on the internet and found different companies. I talked to a couple and with the three-year-plan, America’s First Choice Home Club's was the best economically. AFC first gave me a company that was way up in Marietta. I called him and there was just no way with my work schedule and he didn't wanna be down here in Stone Mountain. I called the company again and said, "Look, this guy, we can't find the time because he's so far away." And then, they gave me this other company and it worked out really well, and they got them here quickly. But that was kinda weird. And even he said, "I don't know why they gave me your case because I'm really far away." It was fixed pretty easily after I called and said I needed another company and they sent me another number.

I recommend AFC. So far, I have no problems with them.

We have made some claims and all have been denied. Eventually, after much interaction, we got minor compensation. I have the exclusions and I have a hard time figuring out what they actually will cover. I would have preferred the $1000 for the cost of this warranty over the actual warranty.

Watch out for all the loopholes and read your contracts. I purchased this warranty for my rental property. The appliances were older but I did not think they would not be eligible for repair. I mean ALL of them except for the new refrigerator we put in but then that's covered by the manufacturer. ALL new appliances come with a warranty or buy an extended with SquareTrade. I have had other home warranties where they replace the item with something of equal value (Sears Home Protection) no matter how old it is if it cannot be repaired. It is cheaper to just pay for a repair service or buy a new appliance if you want peace of mind.

I had American Home Shield and I wish I never switched to America's First Choice Home Club. I signed a three-year contract with them and it's been bad experiences, left and right. The last time we had was so easy. You just call in, they text message you, somebody comes within 24 hours, the thing gets fixed, and then you're done. But First Choice always finds loopholes. They say they're not going to be responsible for that and they're not responsible for this.

My brother wasn’t too happy with another company he was with. Then he heard about America's First Choice Home Club and he said he would give them a try. I also chose them because of him. The warranties that I had when I first bought my products were getting ready to expire. The reps were really nice but when I first signed up, they did not explain to me that when I have an issue, I have to have this person doing the repair give an estimate, then it has to be approved. When I had an issue with my toilet leaking, I called and they told me that I could use their person or I could get my own. But if I would use theirs, it would take maybe 24 hours and I couldn’t wait that long. My toilet was leaking and I needed to be able to use it. So they said that I could get my own person as long as he’s licensed, certified and insured. It was not a problem because I already had a plumber.

I bought a home in 2015 and at the time, AFC was offering me the best price and they had a couple of other incentives that were working for me so I went with them. I have put in two service requests and AFC has gotten everything done. I just call them and they usually get back with me with the provider in my area that will take care of the work and go from there.

America’s First Choice Home Club has better ratings. I have an ongoing claim with them which I filed over the phone. I missed my first appointment so I had to call them back. The contractor was very polite, and I was very apologetic. He's supposed to come back on Friday. They've been cool so far. Don't choose other people.

My brother is a realtor and I was buying a house and he told me to look into some kind of insurance plan. I Googled it and America's 1st Choice Home Club came up. Their prices were reasonable and it seemed like they covered more. But that’s an issue because the person I spoke to on the phone would sell me anything. They got the packet but I didn't get it and I had to call three times for it. And he had told me the roofs were covered, but they were not. He had told me, "Your dishwasher breaks, we replace it." Those were his words.

I read the reviews on the internet and America’s First Choice Home Club was certainly better than the last two that I had. It sounded like a good possibility so I just gave it a try. I file claims over the phone and the reps have been very good. The wait has not been long, which was unbearable with the last company that I had. I have only had one claim and I was very satisfied with the contractor's work. I have to call them again because my dishwasher is leaking.

AFC Home Club was able to provide me with a plan that was affordable and has the coverage that I was seeking. When I submitted a claim once, I did it over the phone and I had a positive dealing with their rep. She provided things in advance than their normal time frame. I had a good interaction with their technician too. They were timely in their response and were helpful. They had to come back out and they've covered our needs in a timely manner. Others should consider using AFC Home Club. They could look to see if AFC could meet their needs.

Our AC unit went out and the part needed to fix it was $1500. We were also advised we should replace the system. One of the reasons I took out a home warranty was for situations such as this. AFC said the part we needed to fix the AC wasn't covered and would not pay anything toward a new unit. Why do I even have coverage? I plan to cancel.

I had a good experience with America's First Choice Home Club. I was searching for the best warranty, so I started Googling. Then I saw they're rated, so I got it. I talked to the sales guy and he was good. I was happy about being able to cancel it at any time or I can bring my own contractor--I have a good plumber. However, when my contractor tried to call, he waited a long time. So he dropped the call because he was coming and it was an emergency plumbing issue. Besides, the contractor cannot keep calling or be staying online for a long time. But other than that, when I call AFC, they would call me back immediately and send out a contractor for a different issue.

I researched AFC Home Club online. I was looking for prices and the benefits were nice. The claims process, which I did online, was very easy. The first technician never showed up. So, that one wasn’t that great. The issue resolved itself somehow, and so I told AFC Home Club to look into them and maybe not use them again just because they never called or never showed up. Nevertheless, the next tech came on time and got it fixed really quickly. He was really good. I'd definitely recommend AFC Home Club.

Whenever I submit a claim, I call in and open a claim. The claims rep answers, opens the claim and gets the information. When my dryer and oven broke, the technicians who came were fine and got everything situated. We've had AFC for years and it started when we looked into getting a home warranty due to the cost of replacing appliances and other things that would be potentially very expensive. We searched and we found AFC Home Club.

One of my friends said something about AFC Home Club. I went on the internet to compare prices and decided to go with them. When I filed claims, the technicians they sent out were great. The first company I called was for my washing machine that wasn't spinning. Their tech kept saying that I owed $75 but I said I owed $60 and AFC would pay them the rest. He called his office and got it straightened out. So, they weren't very informed on that.

I was getting older and unable to do a lot. I replaced a roof this year, an EZ tier, and a brand new refrigerator, which would have been covered by a home warranty. And everybody said it was getting to be a time for everything else to start falling apart in my house, so I decided that I needed to see some insurance for all my home needs. I was searching among different companies, filled out a form, and somebody from AFC Home Club personally called, so they got my business.

I shopped around for different home warranty providers and I selected America's First Choice Home Club after doing a comparison of the cost and services provided by other companies. I worked with their salesperson in Georgia, explained to him what type of home equipment I had, and he was able to cover what I described to him. I've had two claims so far and for the first one, I called ahead to talk to the service people and make sure it was covered. There was a situation that wasn't covered but it was not a big deal.

I went with America's First Choice Home Club because of their pricing, although they are competitive with everyone else. Submitting a claim, however, was a very poor experience and I was very disappointed. I had a garbage disposal issue and I've come to find out they only reimburse a partial amount of the disposal and not any labor required in replacing. Because on their website, it says what they cover and one of them is the disposal. But it does not say that the labor is not included and it does not say that for the disposal, as an example, "We only cover x-amount." And looking closely at the contract, it stipulates something about certain items that they do not reimburse labor charges for. I even did the installation myself as they would not cover labor.

Was lied to when purchasing coverage as they told me it will cover items it did not. When I called to ask, I was laughed at by manager who said I must have imagined it. Can you believe it! I sent in a certified letter to cancel the coverage and just got a renewal email. Of course when I called to make sure they will not bill me again, no one answered. DO NOT purchase this insurance. STAY AWAY!

I have been with this company for 4 years now and each interaction I have had has been great! I was surprised to read some of the other reviews but I am happy. I just had a plumbing issue with my toilets and sinks backing up. I called them that morning and they had a plumber set up for me within a few hours. He snaked the lines and had to replace some piping which I know can't be cheap. I have had about a request a year so far and each time I have been happy, I feel like I am getting my money's worth and that I am appropriately protected.

I'm very disappointed with this company because I purchased a home warranty for my home and 3 months later I submitted a claim and not only that they don't want to cover the electric fail. I have to pay the technician that was very unprofessional to tell me what I already know. That it was a short in the wire, when you no need to be a scientist to know that, and I discovered that, they have a lot of hiding stuff in the contract. They only covers parts that doesn't break on the items. They said that your appliances, plumbing and electronic, electric are covered but it's only parts that doesn't break. They don't cover the main things, don't ever buy this warranty.

I submitted my first claim to AFC Home Club and the rep was alright but I'm just not happy about it. They sent a guy out to do what I already knew had to be done. I knew the machine had to be replaced. I wish I'd gotten more than $100 because the machine costs over $400. They claimed that the old machine is only worth that much because of the age of it. I'm going to end up getting $40 because that guy cost me $60. Also, the new washer hasn't arrived yet. I wish they would cover more of the money for the machine and not to have charged me of $60 for a guy to come out and spend 10 minutes to look at a latch and say it's broken. The whole thing seemed kind of silly. I would not recommend them and would tell others that I wasn't happy with the entire experience.

I've had a home warranty before and I decided to look into getting one again. AFC Home Club has live people I can talk to and that made me go with them. When I submitted a claim, I did it online but it was difficult so the live person had to come in. I had a fine dealing with their rep but I feel that the technicians they used were not competent and the quality of work they performed was not good. At the time, they did not look into the problem and just recommended a replacement. I had another technician that came out and did an evaluation, and it was a totally different conclusion. I also found out later that there were a lot of hidden agenda and some limitations. There were stuff they don't cover after I signed up. When something happened after the first month and my repair cost was up to a $1,000, they only covered $150. They also said I can cancel anytime, but there is a cancellation fee. I’m very dissatisfied and I’ll tell a friend of mine not to go with them.

I researched America's 1st Choice Home Club online as I was looking for a home warranty. Initially, I thought that what they were offering was competitive in comparison to other home warranties. It may have been a rushed decision since there was a $250 down payment, which I didn't know about until the actual sign up of the warranty, so it took me by surprise. And I still pay them each month.

Submitting a claim with AFC was okay, but it wasn’t very accessible to get a hold of people because of the timeframe over the weekend. It would be nice to have some options. But I had a fine experience with their claims rep, and the technicians were prompt and courteous.

When I bought a new house, I looked into getting a home warranty and I liked AFC Home Club’s cost. I normally submit a claim online, and their claims process including the website navigation was easy. Everybody has been really good and I'm very happy with it. I've only had two claims, but one involved a company that took three weeks to complete the service. Supposedly, there was a part coming in but they didn’t follow up well with me so it was frustrating and I let AFC know about it. Other than that, the work quality was fine, and also, AFC Home Club was better than American Home Shield.

I felt more comfortable with the first rep from America's First Choice Home Club that I talked to versus other people. In the beginning, filing a claim with them was complicated and frustrating. I wasn't getting the response I needed and there was confusion. And when I spoke to their claims representative, I got transferred during the first phone call. But it was partly my fault. There were conclusions in the contract that weren't clear to me and there were certain things that weren't spelled out fully to my understanding. Also, I didn't ask what the max was and I should have asked questions before making decisions. So I went back to them about that and everything is better now. Their pool of technicians is good and I had no problems with them. I also found it respectful that AFC let me use our own people. I would tell friends and family members to reach out to AFC but I would tell them to get more details and other opinions out there.

I am only leaving one star because I can't leave zero. I took a policy with AFC in November when our original policy expired with American Home Shield and the price went up to renew. We had been in our house a year and our home had had a lot of unexpected breakages in the first year so we took the platinum AFC coverage as insurance against any surprises. Our water heater broke last Thursday. Actually the pipe above it burst and was leaking on the heater. I called as soon as I noticed it and they called back the following day and left the message of a contractor to come and assess the heater. This was the first difference my prior experience, I had to arrange my own contractor.

My furnace's warranty had expired and I thought, "If I could extend that, that would be a good thing." I searched the internet and called around, and I felt like what America's First Choice had was a little better than others'. Their reps were helpful, however, they don't have anybody close to where I'm located so we've had to make financial arrangements. I've had to find local people who can repair or do whatever had to be done. Although I wasn't extremely happy with some of the claims, the people I've worked with were trying their best to get as much done as possible within their timelines. They have some fairly tight parameters for collection.

On 1/16 I called AFC and a representative named Randy said I could get the insurance that day and I would have a month to cancel it without any penalty at all. I was told that paperwork about the policy would be sent to me via US Post and email soon with all the details and I am not satisfied then I would have the right to cancel within thirty days with full refund. I never received anything via US post or email from the representative named Randy. I called Randy on 1/27 several times but no call back. I left him a message based on what I read online - reviews and on the site which said that this membership does not meet my need and I want to cancel it. I had not heard back from him so I called the company back and they said I have to talk to Randy regarding this as they can't touch the account so I left him another voice message regarding cancelling the membership and getting a refund.

We've always had AFC Home Club. I've only submitted a few claims and it went very easy. I did it online once but I've been doing it over the phone because it's quicker. Also, the interactions with the reps went well. The quality of the work they performed has been fine. I'll definitely tell others that AFC is responsive and did their work with quality.

We had a different home warranty provider before and we weren't happy with them. I called America's First Choice Home Club and the rep that I spoke to had all the right answers. The house that we have their policy on is a rental that is 45 minutes away from us and the first few experiences we had with them have been really good. We can easily call them and it's really nice to be able to depend on them do things for us. However, the last one we had was a bit off. It was Friday night and the furnace broke and we didn't get anybody to go to the house until the next Tuesday. But once the contractor got there, everything else went very smoothly. I would recommend AFC Home Club.

DO NOT BUY A WARRANTY FROM THIS AFC!!! I wish I could give them 0 stars. I had to have my fill valves and flappers replaced in 3 bathroom toilets. The rep at AFC told me that they would not pay anything on the claim due to their policy that they do not cover water pressure issues. I explained that water pressure was not the issue, I even had the technician call on my behalf and explain that water pressure was not an issue, but AFC dug in their heels and told me that they still would not pay the claim. Their reps are rude and will exhaust you by making you jump through all kinds of hoops in the hope that they will pay a claim but in the end, they will just end up denying to pay and you will be FRUSTRATED.

I switched to America's First Choice since the company I was with before really sucked. I've tried submitting a claim but apparently, the fine print says things are only guaranteed for a certain amount of years. That was never told to me upfront. When my air conditioning went out, I had to pay for it. I was ready to cancel but they said, "We can take that off your insurance then we'll give you $100 goodwill." It was a big deal for a $5,000 system. I said, "You're going to take that off of my premium because I already paid for three years." They agreed. I was also told, "You don't have to pay for the insurance on that because you bought a new system and have a manufacturer's warranty." However, for a year now, I've been trying to get them to refund my portion of my insurance for the air conditioner and I still have not had that deduction off of what I pay.

I've had a home warranty before and I wasn't happy with the previous company. America's 1st was more efficient in finding someone to service things when I needed them. I've had them for a couple of years. Also, I was able to use them after I moved to another state. It was great and the price was reasonable. I just called them and told them my address changed. My coverage changed slightly as well. When I submitted a claim, I called them and explained what the problem was. They worked to find a provider to come out and fix it. It took them about a week to send someone out to my house because it was during Christmas. The technician was a nice guy and very professional. He worked with America's 1st Choice before. Everything about my experience was great and I would tell people to go with America's 1st.

I was swindled into signing up with America's 1st Choice Home Club because they told me if they couldn't fix it, they will replace it. I've never had anything to be replaced but what they told me was not true when I used it with my dishwasher. I thought they were going to replace my dishwasher but they were able to fix it. They even said that they don't replace it and that they don't even cover the part that was needed. I told them that they were wasting my time. Then they gave me money to have it fixed which helped and then I just paid the difference. It is repaired now and I'm satisfied with it.

I used to be with Fidelity and they were excellent. However, I thought I could do better with the price so I searched on the internet and I went with America's First Choice because they were a little cheaper. I have had one claim with them so far and I wasn't really happy. I had an electrical problem and I knew it was in the breaker box. When I submitted the claim, the customer service was great. They sent out a local guy, but he wasn't an electrician. He was a handyman and he was on the phone with an electrician. However, he couldn't quite get it so he couldn't figure the issue out. He was going to tear all my walls apart and I said, "No. We're not doing that." When my daughter came over, we found out that there was a loose screw on the negative wire on the breaker.