AFC Home Warranty Reviews

I have now had kitchen sink/plumbing issues repaired three times in one year. First contractor left out washers during a pipe replacement and snake and resulted in a second contractor visit. Third visit was for a garbage disposal unit replacement. Each request resulted in me waiting at least two weeks to get someone out due to no follow up to confirm contact between repairman and customer. In addition, I was required to pay the installation fee of $145.00 on the disposal unit replacement. This is not good service for a policy I pay over $400 annually for.

AFC is the worst company in the whole world. I would never, ever recommend them. Everything has depreciation which is absolutely ridiculous. They also send over people who are incompetent of repairing anything. At the very end, they sent me a check when I was having dryer issues but it's like pulling teeth from them. When I'm trying to get services, it's always the same thing. I call it in, tell them I need somebody, then they call me and say they'll call me back. Then they call back and tell me that everybody doesn't answer the phone. I find it very hard to believe that reputable businesses do not answer the phone. I thought I had done my research on them but obviously, I didn't do well enough, or their advertisement is falsified on the internet.

We researched America’s First Choice Home Club on the internet when we bought the house last year. I liked the way we discussed the plan and how everything worked out. It was an excellent experience when I submitted a claim over the phone. Their rep was excellent as well. We’ve used their contractor for our heating and air conditioning since 2004, so we have a good rapport with them. We’re going to end of the month re-sign up with them. Overall, my experience was very good.

I've had a few experiences with America's 1st Choice Home Club and I've not been very happy with them. One of the times, I had a freezer that was not working and they took a long time finding a contractor in the area. When they did, he's like, "Oh, it needs to be replaced." So he called them and they wanted a second opinion because they don't think it needs to be replaced. They're looking for any way not to have to pay for the claim.

My experience with AFC has not been good. I filed one claim because we had a part that went out in the plumbing. I had to call back two months later and tell them that I still haven’t received my check because they had sent a letter saying that we should have been getting our check. That’s how pitiful it was. I told the lady, “If I don’t get the check in a week, I’ll just be canceling.” I’d still probably end up canceling. I shouldn’t have to do their job when I’m paying for the platinum package. I'm not satisfied and I wouldn't recommend them.

I PAID FOR THE COVERAGE IN May 2016 and was told that I would not have any coverage for 30 days. In August my AC unit went out. I had to pay the whole bill of 458. They told me they would send the money back to me if I took out a maintenance agreement which I did. They refused to send it back and said I had not had prior maintenance on it which no one had told me. Don't use them.

I picked AFC because they cover Freon on an AC system. Mine was made the last year that systems used Freon. So it’s the newest Freon-using system there is. And they told me last time that they will no longer cover any repairs on it because it’s too old. I also had my hot water heater fill out. I called and told them it was original in the house. They let me spend the $60 to have someone come out here and look at it, and all they told me was, “No. It’s too old. We won’t cover it.”

I found AFC Home Club online when I was looking for a warranty in purchasing a new house, then I emailed them and asked if they provide warranties for new homes and they said they do. When we purchased the house, we made the agreement that the seller would pay for the policy. They paid two-thirds of the price of the policy and we paid one-third to get three years. Submitting a claim is not difficult, but getting paid for the claim is very frustrating. I explained to them that I was an insurance adjuster for many years and we would not do a policy without having the money, and that’s exactly their process, too. People don’t get their policy until they get the premium. But when a claim is filed, people pay for it then they are reimbursed, but they said it takes up to eight weeks to issue a check. I said, “That doesn’t sound right. Today’s electronic deal is you can just approve it, print the check, then throw it in the mail.

AFC Home Club had the best program on paper so I chose them. However, my experience with them has been less than ideal. There was always a problem. When my dishwasher needed to be repaired and they made a wrong diagnosis, they wouldn't repair it because it was 10 years old. They said it was beyond its life expectancy. But when I had a real repairman come by, it was an easy fix. There was also the claim regarding my Sub-Zero refrigerator. Again the technicians made the wrong diagnosis. I had to get someone who was experienced with that brand who fixed it right away. The technicians they sent were lousy. They were probably handymen and not real appliance technicians. They seemed that way or as a secondary company that wasn't familiar with the brand even though they were given the name of the brand on for the service quote.

I was changing from my old home warranty to a new one and AFC Home Club's price was better at the time for what I needed. I went over with them on some details on my inground pool which as turned green. When I called, at first they said my part’s gonna be $380 and I told them that’s not right as I had already paid $60 and all the labor should be covered. I called on a Thursday and they didn’t call me back until Tuesday. It was over the Labor Day weekend and Monday was also a holiday.

I purchased a house that already had AFC Home Club and the owner transferred the warranty to me. I usually submit my claims over the phone, and the claims reps have been very pleasant, and they answer my questions. When I purchased this home, the AC did not work at all and the previous owner suggested that I reach out to AFC who then told me that they had been sending people to examine it and they had done so much patch work on it. I got another opinion from an AC guy that my family uses and trusts, and he said that they had done such patch work on it that it wasn't repairable anymore, and it should have been replaced long before. So, I purchased a whole new system and the only thing AFC gave me was $500 for a $7,000 system. That's the last thing I needed after buying a home. Also, they said I would get the check within four to six weeks, but it took them over eight weeks.

I could pick my own service techs with AFC. However, my claim submission didn't go as well as I hoped it would. They had stipulations with the AC unit. There was a hidden clause that said I had to show that I had it serviced or had the underneath cleaned prior to being on warranty, but then not everybody, like me, does routine AC work. So when it came to my claim, they said the item is covered but because the system is so old, they had to prorate it. They only gave me back partial money for the repair, even though the repair wasn’t based on the age of the system - it was because it was super hot outside, we had a heat wave and the AC overheated. It was frustrating.

AFC Home Club was the cheapest that I can find for the coverage that I wanted. The technicians were good. However, it was a little difficult because I wasn't aware of some of the stipulations in my contract. I just wished that they had explained further in detail when I first got the policy. I could have been prepared when my AC went out and have known what would have been covered and what was not. It wasn't explained beforehand, it was explained when I had the problem. But other than that, it was fine.

Submitting a claim with AFC Home Club was fine but getting them to actually do the work was the hard part. When my AC went down they tried to tell me that it's not covered because it's too old. But I told them I've been with them for three years and I've never submitted any claim on my AC. So they came back and said they'll cover it. However, they only gave me $200 to replace it and they didn't pay for the installation. They don't cover new installs which is crazy. I've never heard of that before in my life. I was with another company and they paid for everything but this company doesn't. So I’m pretty sure I won’t be back with them once my contract is up.

I'm not very happy about my claims experience with America's 1st Choice Home Club. We have a pool and the motor went off and they would not replace it. They fixed it but we had to pay for it. So having the home warranty from them didn't work. I also have another home that is covered by them and they didn't want to do the air conditioning. I was not very happy with that. They should honor all the warranties. I signed up for three years but as soon as I'm done with the three years, I'm moving.

So far so good with America's 1st Choice Home Club. They are very reasonable when they come to your home and find something that technically isn't covered. Often they will still fix it because you are paying the service fee anyway. I appreciate that. Very prompt as well. I don't think the restaurant gift cards are really a perk but that is mostly because I don't like the restaurants that are included.

We weren't able to get technicians to come out in a lot of the appliance issues that we have. In one case, we've had to purchase a washing machine and we were told that we would be reimbursed but we never were. We had a problem with our refrigerator and the technician said it needed a main computer and another computer part. However, we couldn't get in touch with him after a week. I had no refrigerator at all, so all our food went bad. America's 1st Choice got another technician to come in and said that the main computer board had gone bad and that I also needed a new ice maker. The board was covered but not the new ice maker. That was an issue because that was a $200 that we had to pay. Our biggest issue is not making sure that everything that we thought was covered is actually covered.

AFC Home Club is a little cheaper but I wasn't given at the beginning all the information that I needed to make a claim so when I submitted a claim over the phone, my first experience with the claims representative was messed up. They were saying one thing and it was another thing. So it was confusing. I was told two different things about the technicians. When I first started, they were saying that I could use my own technicians but now it's conflicting. They should make sure that everybody understands what's going on, or what's in the contract.

I submitted a claim with America's 1st Choice to have an air conditioner looked at. They said it hadn't been serviced in a year, so they refused to do that and I got another insurance company to take care of it. Then, I submitted another claim for the dryer and I'm very dissatisfied that I'm now looking for another company. The girls in claims were very nice. I have no issue with them. However, I've called my agent over a hundred times and he hasn't called me back as of yet, and the claim was submitted in June. The whole thing was terrible. I had to keep calling to get someone to come out. The service technicians kept ordering unnecessary parts, and it took over 60 days to get a dryer fixed. It was a mess, I hated it.

AFC Home Club's claim process is pretty self-explanatory. However, there are some hidden things that I didn't know. For example, on the pool they'll cover up to $500 a year only. And once I hit the $500, I'm done for the year. I also went to call for service on my air conditioner but before I could do that I had to prove that I've had my air conditioner serviced, which kind of makes no sense, because I didn't know that. So therefore I had my air conditioner serviced with another company and I was gonna have to call AFC Home Club. Their customers need to be made more aware of how the process will go, what's covered, how much covered. These are the things that AFC Home Club should let us know from the beginning.

I did a Google search for home warranties and saw that AFC Home Club is highly rated. Our first claim was a little rocky on the part of the contractor, but once I brought that to their attention, they kept a closer eye on it and made sure everything was squared away. AFC's claims representative was wonderful. I called on a Friday for a closed dryer malfunction.

I bought a home and my realtor suggested I get a home warranty. AFC handled my phone call better so I chose them. However, the fine print didn't cover my air conditioner and I thought it did. I wouldn't have gotten a home warranty if I didn't think my air conditioner was gonna get covered. It's a contract but it's a little deceptive.

I have another company and I thought I would be in a good deal with them. But once I did a top five home warranty or reviews from customers, AFC met my standards with what I want in customer service and amount of protection. More important was the price range so I chose them. I call up and submit a claim depending on the time of the day. They get me a technician and reach out to me from there. I've been with them almost half a year now, did four claims and had the situation resolved within 72 hours. They let me pick the technician because he's done work for me in the past. I couldn't find a technician in our area to work on my refrigerator and I recommended him. It's been overall a great experience.

I called America's 1st Choice to submit a claim for my dishwasher. They told me I had to make a payment, which I did and the person came out. He said that he couldn't fix the dishwasher, so I had to replace it and they reimbursed me for the replacement cost. My experience was okay. I got the appliance replaced, and I did not have any problems with the technician. In fact, AFC has been sending very professional technicians to our home.

I did research on a lot of home warranty companies and AFC proved to be the best in all categories (price, coverage and customer service). They gave me the best option for what I was looking for and helped me right away. I would recommend this company to my friends and family.

I'm disappointed with AFC Home Club's level of service and responsiveness. I'm deciding whether I should go back to American Home Shield because it doesn't seem like AFC has the appropriate mix of vendors. When I call and log a claim, it takes longer than it used to take when I was with American Home Shield. A few times AFC Home Club told me that they don’t have any vendors in our area to service a particular claim. So I haven’t been happy with it.

The service was scheduled quickly. The technician arrived on time. The repair was done to my satisfaction. Thank you very much.

I don't like AFC Home Club at all. I want it cancelled but I can't figure out how. We just had two issues with things in our home and AFC refused to do anything to help us in any way. For the first one, the claims representative said that the appliance has been winterized so they wouldn't help us. The other was a clothes dryer, which they said was too old to be repaired or replaced, so we'd have to get it ourselves. We'd never had any claim worked on and we're paying monthly because we signed a three-year contract with them. We're only in the first year and I cannot figure out how to break the contract without having to pay them for two more years on the contract. We will not recommend this company.

This is my first service call. It is related to a leaking problem in my toilet. It took less than 48 hours to get the work done. I am very satisfied with the customer service and work completed. Thank you for the quick service.

Their customer service, in my opinion, is a highlight of my experience. It is AWESOME! They are always so helpful and so willing to help! And their help is relevant to my needs. The coverage is about the same as all the others. It nothing over the top, and nothing super minimal, it is just enough to meet my needs. In this case, you get what you paid for (in a good way). It is pricey, however the quality, durability and resistance I could not ask for more! They are very easy to reach. Whether it be with a phone call or a visit to my nearest location. And they are kind and hire great people to work for them

The service is amazing! I can't deny the fact that they are very responsive and is willing to help me doing the whole process. In fact they call me to follow up what other needs I want. I would love to recommend this company because it gives me satisfaction and guarantee for the coverage they given to me. I am a happy customer with them. I would love to recommend this company because the value of their homes is pretty reasonable and is worth it. The money you paid for it you won't regret for the services and helpful employees they had. I would love to recommend this company because their homes are all accessible to malls, shops, or even restaurants. So everything is excellent and for me, no company can beat that.

They were wonderful. They were caring, helpful, kind, and they answered all my questions without hesitation or rudeness. If I had any concerns they helped me through it and I would definitely recommend them and this product to anyone out there. The coverage is great. I get monthly bills and if I ever have to miss a payment they work with me to make sure I can keep it. I have had this product for three years and I'm still using it. The value is great and you get coverage on everything. And anytime you want to change anything it is so easy. The company is very great. Everything is how it is supposed to. I really like this. The accessibility is great.

The customer service left me impressed with the company. I would recommend because the customer service was great. They were understanding and patient. Although the coverage was not the best, I was satisfied enough. It is a good company (I sense they are moving in a new direction) and I was happy with the value of what I paid for. The accessibility and the customer service is the best thing about this service.

Almost 45 days ago I bought my homeowner warranty from (AFC) AMERICA'S FIRST CHOICE HOME CLUB for my house that I bought it two months ago. Six days ago, I called them to file a claim for my AC unit that placed on the roof, but they said to sending any technician I had to provide my annual maintenance invoice, but I just bought this home two months ago that was my reason to buy the home protection. Anyway fortunately before buying the house I had my inspection report that AC was in a working condition and I got a maintenance invoice form my realtor before closing the deal and I sent it to AFC.

We had the same experience others have reported already. The first time we tried to use the policy for our water heater we had difficulty reaching the company, repeatedly got the message service, and were finally told that since it was 13 years old they "depreciate" the appliance and it's worth nothing. But they would be willing to give us a "good will" gesture in the amount of $150 AFTER we send them a receipt showing we paid for the replacement of our water heater ourselves. Their policy on replacement is NOT explained by the sales people and if you call and ask if they replace appliances they answer "yes", so I believe they are false advertising their service and intend to report to the BBB.

I purchased 3 years of service because of the better annual rate. Received the documents and looked at the fine print, googled the topic of home warranties and decided to cancel. Emailed Craig to cancel and no response so have opened a charge dispute with my credit card. Hope that works. My impressions of dealing with Craig, my "personal representative" is that his job is to sell policies, not to provide service after the sale.

I'd give this company a negative review, if possible. On June 5, 2016 I created a claim for my GE gas oven. The oven wouldn't light. No one at AFC called me about the claim, so I called them the following Saturday, June 11. Their answering service took the call and was eventually able to get in touch with someone at AFC who told them they found a repair shop who would be contacting me to set up an appointment.

I have had NO claims and then my washing machine starting making a lot of noise and washed poorly. I called AFC. Their response after me paying the 'service call' that the machine was too old and they have depreciation policy. So they were not willing to REPAIR IT!!! BEWARE OF AFC. They are a **. Obviously, if I had NEW appliances, I wouldn't need a home warranty policy.

I am not one to normally write reviews. I am a simple person who just wants to get what they pay for and I believe in Karma. I needed to tell other about this company so they too can experience what it is like to have someone stand up to their word, which is not normal these days. I called AFC about 2pm when it got real hot here about a week ago. My house was 79 degrees and my pregnant wife was about to have a fit. They had the tech at my door within 3 hours, be it this was a heat wave and he was still there that day! He was working on the unit for about 2 hours and it ended up needed quite the repair, when all was said and done what was asked of me? NOTHING ALL I PAID WAS $60.00 deductible and he was on his way. I couldn't believe how simple it really was. (Guess I am a skeptic.) I would highly recommend them to anyone I know, my house has been cool since.

Please don't deal with this home appliance insurance company. I bought a Gold package that was supposed to cover any appliances in my home in case they break down but it was a big mistake because when I filed a claim they did not replace my refrigerator even after a certified technician confirmed that it was unrepairable. They sold me their services without telling me they don't have contracts with any technicians in my area. I was the one who looked for a technician and paid the service fee out of my pocket. None of the technicians in my area would deal with them.