American Standard Walk-in Baths Reviews

The sales agent was a lot of fun and very informative. Since I knew nothing about the product, she seemed like she knew a lot. The installation on the tub was good, but the crew got some cuts and gashes in my tile that I didn't see until after they left when I started cleaning all the dust. Upstairs, we got a shower put in and I should have already called but one of the little corner edges is loose and it needs to be fastened. Other than those things, I had no problem from start to finish. I'm thoroughly satisfied. The tub that we got has the fancy drain on it and it has lights and the aromatherapy. When I sit in it, I like it whirlpooling all around me.

The installation team was marvelous. One door to the bathroom was smaller than the other door. They enlarged the door so walkers could fit through it wonderfully. The tub has all the features that we wanted. It's great to sit in there and have jets on my, feet, my back, and everywhere. Nice to have my feet soaked and massage. It's also heated and it drains quickly. I would recommend American Standard.

The walk-in bath is convenient. It's got the jets and the air so it helps with arthritis. It feels good. We had one issue, and the crew came and fixed it, so there were no problems whatsoever. It's worth it because you think you're gonna get older, you won't be able to get into a tub eventually. At least it prepares the house when you get older and at least you don't have to leave it. You have a way to cleanse yourself.

The installers did their job. The walk-in tub is very satisfactory. If you don't want to have to climb in and sit down on the tub, this is a good substitute.

The first tub that they sent was the wrong tub, and then the second tub they sent was broke in shipping. We finally got the third tub installed. The tub does exactly what we thought it would do.

The sales rep was cooperative. She filled me in on the information I needed. The installers were fast and efficient. They had the tub installed in six hours, and that was with the electrician and the tub installer. I'm a real big person and with my arthritis, even with that small entry, I have difficulty getting in and out of the tub. I solved the problem with a support pole I got on Amazon so I have something to grab onto when I get out of the tub. At first, I was thinking you had to fill the tub up to do anything. But then, I started reading the literature and I realized that you don't need to fill the tub up all the way up to take a shower. So I'm coming to terms with it. It’s a learning curve for me. But with my arthritis, I'd like to see the seat a little bit higher. Also, American Standard could add something that you can rest your feet on while you're washing them. But overall, the tub seems to be working. I enjoy it.

The walk-in bath cost about $12,000 to come in and install it. The installers came from Albuquerque and they spent two days and two nights in a motel. One of them said, “Boy, did you get a bargain.” So that was reassuring to me. My wife had a little trouble adjusting to it because she's a little bit claustrophobic. But she likes it now as well. The new commode was the frosting on the cake. We really love that seat on the toilet that they threw in as an extra. So we are more than happy. Our expectations were less than what I got.

American Standard is one of the best. We had some issues getting the tub in through the bathroom door and only their salesman was the one who said they could do it. The tub is different, not very roomy, but it's what my wife wanted. She seems to be enjoying it. Getting down into a normal bathtub is difficult at our age, and she likes to take a sitting bath occasionally. To do that, we've given up the room of moving around in this tub. I like to just take a shower most of the time but when you stand to take a shower, that's kind of tight quarters.

We're enjoying our American Standard walk-in bathtub. We like the jets. They're very soothing and make us feel better. The sales rep was good. However, we had a little glitch with the electrician. The salesperson thought we'd have to have a sub-breaker box, but we didn't. When the electrician came, on the circuit breaker, there was a couple of them that hadn't been used. But that was okay. They adjusted it, so they gave us a refund. The installers were also wonderful, cordial and neat. They put tarps down so they wouldn't track anything into the carpet. Nice men to work with.

The sales rep of American Standard did a good job. He wasn't overly pushy. I was happy. The installation went all right. There were a few things that happened that I wasn't real happy with though. It was a small bathroom and they were working in a small area and they gouged my linoleum and my wall. I understand this happening, but they never told me they did. I didn't notice it until after they left. That I did not appreciate. But that was my only complaint. Other than that, they did their jobs and they knew how to do it. They were very accommodating and careful in bringing it in and taking it down the hallway. It was only when they had to maneuver in the bathroom that they must have had problems. It's a good product. I like that I can put the beads in there and have a scent. I found that very relaxing. I also like the jets on my feet.

The installation was good. American Standard came in first and explained what needed to be done to the floor to support the tub. I took care of that and they came back. They installed the tub in a day. The tub is of good quality. I have joint problems, so it helps me when I soak.

The sales rep did fine and everything went as well as it should. I've been enjoying the tub since now that it's installed. It needs a little more water pressure for the shower though. That seems to be an industry standard. Everybody wants to put the limiting thing in. When you’re dealing with a tub, you're still going to use the same amount of water. So having somebody control the pressure is kind of stupid. But other than that, the tub is doing well.

The sales rep was alright but the installation was a little painful. The first crew that came out had a little problem with getting things done. The second crew had to redo some stuff and it took four days just to get the tub in. Another fellow found that the wrong adhesive was put around the tub and it started pulling away from the tub and the wall. He got that straightened out for us. Things worked out. American Standard did what they were supposed to do and worked with what they had to work with.

There were a few minor problems with the installation but everything worked out okay. Outside the bathroom door is a sheet of tile and an inch or so from where they were working, they had to put a piece of wood in there - a spacer. There was a little hump sticking up. I thought was just a nail that had worked loose and I tried to hammer it down but it wouldn’t go. I pried up the edge of the tile and a screw somehow had gotten under there and that was what was poking up. I removed it and it's okay now. We like the tub. I use the spray thing mostly and I like it.

Our tub was installed in August, 2020 and when it is working, it is FANTASTIC and we love it. However, in the 11 months that we have had it, we have had 3 needs for service and each of them leaves us without a tub for a long time. The first one the drain stopped working and it took the service person 2 weeks to come and fix. The second there was a leak of incoming water from their plumbing work and it caused damage to the ceiling below the tub. That too was fixed but took a long time with no tub. Now the third, the tub electronics has stopped working - totally down. I called and they sent replacement parts that arrived in just a few days. The service man was supposed to call me and schedule the repair. That was 11 days ago and no contact.

The man who came out was almost my age but he was knowledgeable and I trusted what he said. He wasn't a pressure salesman and I liked that. Because when they start trying to pressure me, I'm done. He was very helpful. Then, young guys came in. They were very respectful and they did a good job. They had to make my bathroom door bigger to get the walk-in bath in. Then, they put it all back together and the only thing you can even tell is because they didn't have my color of wall paint. I told them not to worry about it and that I've got the extra paint to touch up. So, I said that we would take care of that. They put the door facing back in and tightly embedded where they had to take it out. I was very impressed with them.

The rep came out immediately when we asked and gave us all the details, explained it all, did all the measurements that were needed, and set everything up. She was excellent. I like the features that were offered and some of the patents that American Standard have. The electrical person came about 8:00, got all the electrical set up. Then shortly after, about 8:30 or 9:00, the two people that did the demolition and installed the tub came in. They did a very efficient, meticulous job, not a lot of dirt or noise or dust, and the tub was installed by 5:00pm. We have the air jets and the regular jets, lights, and the quick drain. It was a good experience having it installed and it has been a good product. Everybody loves the walk-in tub.

I liked American Standard's quality and that it's all American made. The installation went great. The guys were very professional, cleaned up, didn't make a mess while they were doing it, and showed mom and dad how to operate everything. And overall, the tub is as good as or better than I expected. All the other ones that I had read said that they were more expensive, but it's worth it. Mom and dad are able to get in and out of it good. They love the whirlpool and the aromatherapy on it. They were thinking about a different brand, and when I told them everything that I had read about American Standard, they said they would go with that and they couldn't be happier.

The rep was very open, honest, and informative. The installers did a good job. I like the tub but I got to get something for the seat 'cause it's a little too hard.

The representative was very convincing and selling me the Cadillac and he was right. He went from A to Z on what to expect of the tub, how it performs, and what the installation would be. And he called the installers while he was here, described my restroom. And then they told me in turn what they would have to do to install it and I agreed. They were gentlemen. They listened. They answered my question. And the work was done quickly. There were a couple of bumps. But other than that, it was worth me calling. And I can't seem to stay out of it every day.

Everything's fine with my American Standard tub. I needed it where I could sit down and take a bath. I got hit by a car in 2019, so I need the tub. I like that I can sit down and just take my time. It didn't take the installers but a day to do it. They've done a good job.

The sales rep was very good. The installers were very good and informative, but they did some damage that they didn't tell me about, and I'm very disappointed in that. They put a chip in my toilet tank cover, and in their demo, they scratched, scraped, and chipped paint off of the covers for the vent. So, there were two bits of damages that were done that they did not tell me about, which I realized after they were long gone that that was done. I have to repaint the register, and the chip is a chip, so I'm not replacing the toilet because of a chip, but it's very obvious. Make sure that you check over the work before they leave. Because if there is something like that, you should know about it and they should have it on their work order.

I got guotes for a walk in tub, no jets, just a basic installation from American Standard and Kohler. I learned American Standard tub is plumbed differently from my bathroom. Kohler was a straight installation. Both said 1-2 days to do the job. Measured, checked hot water heater, electrical… The interesting thing is this: Both American Standard and Kohler quoted the exact same price of $16,000.00 for this job. Which, as I said to both of them, I could put an addition on my house with that money. **This is not a quote to remodel my whole bathroom.** In my opinion, I feel they are trying to take advantage of people that need or would like a walk in tub. The guy from Kohler did at least try to lower the price and did get to $14000.00 before he left.

American Standard answered first, I liked their program, and I went with them. I like to recommend the salesperson that did a great job. The installation was quick, neat, and easy. Those boys did a nice job. When they left, that place was top-notch. The installation guys were perfect gentlemen, and just very efficient. Everybody that used the walk-in bath enjoyed it.

The gentleman gave a good presentation. He explained all the features of the tub. The installers were nice and professional. They did excellent work. They cleaned up and gave us an overview of the tub. It's like a Jacuzzi and I like the jets and the bubbles.

I like that I can just go in and take a shower. I can use the Jacuzzi part if I want to. It’s nice to relax in and to just help with my pain. If not, I can just take a shower.

Everyone at American Standard was nice. They even changed the date for us. My husband had gone into the hospital and first we delayed the installation. But then we found out he was coming home and we asked if they could come sooner and they did. The crew they sent over was very good. They had an obstacle they overcame and everything was done.

The installation went well. The techs were quick, clean, and did everything really well. The only issue I had was that I had a leak 'cause there might be something under the door. I gotta keep wiping it that out so nothing gets in there. The tub hasn't leaked since. Other than that, I really enjoy the tub. I have lower hip and back issues. When I do a lot of work, I get in the tub and it feels so much better. If I didn't have the tub, the next day, it'd be very hard to walk. My grandkids really like the tub too.

The rep was very informative and knowledgeable. He knew his product very well. The installers were very respectful and they got the job done. I like our American Standard very much. It's very convenient and it builds our confidence. Having used it, there is improvement after I've had a busy day and have a lot of pain. It helps with the pain and my movement.

The reps were very professional and the installation went very smoothly. The contractor did the work and they were gone. The quality is great. I like the air jets and ease of working of the tub.

The sales rep was excellent and the installers were right on time. The work done was very good. I have so many favorite features about the new tub. It's just so relaxing.

My husband felt American Standard was a dependable name. And we had a lot of trouble with our previous no-name brand, so he wanted to go with a brand that he knew was reliable. However, we were not happy that it was a different tub than we had been looking at, and there's a 12-foot entrance into it and my husband's disabled. So, we're working with it because it's $18,000 and we're into it. He loves the tub when he's in it. It's just that the salesman was right with him the whole time and saw how crippled he was, yet he has to pull himself up because it's no walk-in, it's a jump-in. But we're not doing anything about it because that's it. That was the money to buy it.

My wife was having a hard time getting in and out of our tub so we needed a walk-in. I happened to look at American Standard. They called me and I agreed to have somebody come in so I can get an idea of what can be done. We had an excellent salesman. He answered the questions very well and kept us on track. I liked the design of the walk-in tub and the way the salesman had everything laid out. The next thing I know, we were signing papers. The price was a little high but we’ll live with it.

We shopped around and American Standard was the way to go. Our rep was really nice, and he answered all of the questions that we presented to him so it worked out fine. The installers had an issue with the first tub that came out as the latch didn't work. They carried it back and got it fixed. Within a week, the tub was in. It was done like they said it would be done and we are really thrilled with it. We love it, especially with how quickly it drains. It was a good experience.

I talked to the representative of American Standard when she came. She was very knowledgeable. The guys who came to install were fantastic when they were here. It only took them one day, and they did a ton of work. Everything couldn't have been nicer. The only thing with me is I have terrible dry skin. So I have to clean that thing almost every time I use it. I had surgery and I have difficulty because I can't bend down and clean the floors. I can claim the upper part of it, but I can't clean the floors. So, I haven't gotten to use it as much as I would like to. As I get better, I do know that it'll help my back tremendously. My back is so bad, and it has really helped that.

American Standard installed a walk-in tub and a toilet in our house about 3 months ago oh. We were very pleased with the tub and the toilet. There were a few things they had to correct when it was initially installed but we were pleased with how they handled it. I called them on May 21st and told them I needed service on the tub and the toilet. The seal on the toilet was broke and is leaking into the basement. Top left and bottom right jets are not working on the tub and the handle to drain it keeps coming off. I did not hear back from American Standard so I contacted them on 61 + 63 + 64. I was told each time that it would be taken care of. I called back on 6-8 held almost five minutes before an operator answered. I was assured that the contractor will be calling me later. This was a Friday. I heard nothing when I called on six four, the person told me that they had contacted the installer Direct and he would be calling me.

The sales rep was very good and the guys for the installation were very professional. The tub is working fine.

American Standard had one guy come out and he had to remove some of my door jambs in order to get the tub in because the bathroom is very small, but he did well and he put everything back. I have neuropathy and a problem in my lower leg and the tub seems to help that. I love it.

American Standard had the best price and they had the shower option. One thing I got kind of upset with was the rep told me that my water heater was good to do the job, and it isn't. I have the 40 and it was not heating up enough water to fill the tub. I have to get a new water heater to get the tub warm. The installation wasn’t too bad. The installers removed some capping on the wallboard, and they didn’t replace it. I’m looking around now to get a replacement for it. Other than that, I like my new tub. I haven't had a bath yet, but I use the shower everyday. My experience overall is pretty good.

The communication was good and so was the guy that did the job. We are satisfied and we like our new bathrooms. The only thing that I would recommend is that American Standard would provide a service where I can add a shower curtain to my purchase so we don't have to order one off Bed, Bath and Beyond and wait three weeks. A line of shower curtains their guys can install when they're done would be nice.

Everything went on schedule and as promised with American Standard. We also like the soothing, relaxing jets, the air and everything about our walk-in bath.

We worked with the installation team to decide how to do the pony walls and it was easy. So far, the tub is working perfectly. But it included a new toilet with a bidet that leaked almost immediately. It was not set right. It sits slightly higher, so they needed to use a double wax ring and they didn't. But they came back and fixed it right away. Other than that, the water jets would be nice if they were a little bit lower, so you don't have to use quite as much water in for the height.

The salesperson was very knowledgeable and gave us a lot of great information. I preferred his knowledge and information over the other two. We got scheduled and then, the installers came. Apparently, the communication between the salespeople and the installers was a little lacking because they had the wrong dimensions, the wrong tub and the wrong hookup. When the installers came back, they got to work and they were quicker than I thought they would be.

We got an American Standard walk-in bath as a way of preventively avoiding falls associated with climbing over and into a regular tub. And I've always wanted a spa, a whirlpool, and this provided both. So it was a nice combination and it worked into having it indoors. Initially, we were planning to do just some resource exploration of pros and cons but we were so impressed with our salesperson that we decided to go ahead and do it. Everything went well and on schedule. The people were polite, very neat, and didn't leave a mess behind.

The walk-in tub is expensive but we knew that when we bought it. We were satisfied with the crew that came and installed it. They were very informative and helped us with the whole lot. They took our old tub out and loaded it right in the back of my truck for me. My daughter used that bathtub so I gave it to her. It was a good size tub and me and my wife could lay in there together at the same time. And we miss that. We can't do that in the walk-in tub but we enjoy it and we love how relaxing it is. You just sit in there and sometimes, we wish we had a longer time. After so many minutes, the thing shuts off. We could almost fall asleep in there sometimes.

The installers put in our American Standard walk-in bath in four hours and it's good quality stuff. We love it.

The air bubble soothes my legs and it’s my favorite feature of the walk-in bath from American Standard. I wish though that I had a permanent shower with it. Having to adjust the shower back and forth is impossible for me because of the arthritis. But the quality is fine and the walk-in does what I want it to do. I'm free at any time to take a bath. Before, I couldn't take one unless my husband or one of my daughters was here to help me in and out and watch me. So, that makes a tremendous difference. Last week, the air came on and we shut it off. This happened three times. Finally, the last time, my grandson held it down and it stayed shut down. And we haven't had any problems since then.

American Standard's reps were fine and the installation of our walk-in bath was very good. So far, I love the bubbles on it.

The tub works fine and helps for health reasons. But when I had a question about keeping the water warm after you get in it, I never got a response from the technicians about that.

We got bubbles coming up almost as high as the sides of the tub. It felt wonderful, everything works fine and we love it. I like the ability to sit in the American Standard tub in comfort and safety. But whatever they put down the drain in the stationary tub, the water in the tub won't drain. But now we have the walk-in tub and the shower, if we chose to go back to that.

The rep I had was wonderful and he explained everything. Our American Standard walk-in tub was installed and I was so impressed with the workers' workmanship, the way they handled themselves in my home, and the way they cleaned up behind themselves. When they got there, they said that before they bring in the tub to start installing, they wanted us to make sure it was everything we expecting it to be. I wanted to make sure this was everything the salesman told me it was. I wanted to really look at it and feel the faucet. The salesman had shown me one and I wanted to make sure I was getting that quality. I'm very satisfied. I never even expected that I would love the walk-in tub.

I like the American Standard tub. I like the part that you could sit down. My muscles, bones and knees feel better.

My rep was very nice and polite. I was very impressed by him. The crew installed my walk-in tub in a day. It was probably about nine hours. They cleaned up after themselves and they went far beyond my expectations. I'm very pleased with my tub overall.

The installation of our walk-in tub took three days. The crew had to knock out a wall. The installers were very good workers and worked into the evening. After everything was done and installed, my husband said, "I thought we had someplace to put soap." We didn't have any kind of racks in the shower. We only had little rails to hold on to. He called the salesman twice and left a message but was never called back. We went on and ordered some racks and a guy came in and put some in for us.

The American Standard tub seems to be good quality.

Christensen responded to the questions that we had and had the information. We didn't decide immediately to buy the tub. But he was there. He was open and willing to work with us when we asked him to do something. One of the things that the installers were needing to do with the design of our bathroom was to put in a reverse filler. I sent Keith some pictures of our bathroom and he decided that we needed to have the tub open on the other side of the bathroom so that the door was not being blocked by the toilet where it was. It used to be that the water would come in on the east side of the bathroom. Now the faucets for the bathtub are on the west side of the bathroom so that worked out pretty well.

My father bought a walk-in tub for my mother. The only negative about the whole experience was it was obvious that a 40-gallon hot water heater would be insufficient to fill the bathtub up. There is a clause in the contract that says if it's not good enough, there would be a $500 rebate. My father didn't understand but a checkmark was put next to something that said he understood that it was a problem. If the salesman looked to see it was a 40, it was obvious that we might need to spend another 800 on a bigger hot water heater.

The sales representative was kind, funny, and did his job. He answered every one of my questions and my husband's. I asked questions and the installers answered and showed me everything before they left. I couldn't believe how quickly they were done and every one of them was very friendly. I was like, “Wow!” I love the bathtub. Number one, I got it because I'm on disability. I've been falling off and on for about a year now and they can't tell me why. I lost my footing and I fell so hard that I got terrified to take a bath. Now my legs don't bother me as badly as they did. Number two, because I'm able to sit down, I don't have all those dizzy spells that I was having. Then I'm actually able to take a bath for the first time in years. Just being able to soak in a bathtub is nice. We've already recommended it to three people.

Everything worked out right with American Standard's crew. I like the walk-in tub that they installed. But one thing specifically that I didn't like about it is the shower part of it. It would have been better if the shower was built-in, instead of having to use the shower wand. Also, I had a hard time getting the shower curtain to work. I had to go to a different source to get the shower curtain and shower rod. They're a little more expensive and kind of hard to deal with. American Standard should start selling those.

The American Standard rep was very professional. The installers were also very professional. They left everything clean, and it was done very well. There are bars and jets. And the tub was what I expected. It’s easier for me because I got to the point where my back is so severe, I could not get in and out of a bathtub. And I know I can stay in my home. I knew I had to do something else besides the standard tub. For health reasons. However, I'm still waiting for the rebate that I'm supposed to get. I referred another customer, and I was told I would get a $1,000 rebate.

I'm very satisfied with the tub. I like the convenience of it, being able to use the jets, and being able to get in and out. It's just that the showerhead could be improved. The one we have is small, but I can still walk in and take a shower. We just need a larger one. Other than that, I called in and gave American Standard two referrals.

The installer showed up exactly when he said he was going to. We had to widen some doors and we had to move our electric socket. We had to change the drain around and this one guy knew how to do all of that. He did a wonderful job. He was here for two days, and he stayed till 10:00 at night working on that thing. Everything went fine. I love the tub. It's very relaxing. It makes you feel great. I have been diagnosed with rheumatoid arthritis. We were scared of me getting in and out of the conventional shower and falling. But with the American Standard walk-in tub, I just take a shower and not have to worry about falling. Even if I don't use the whirlpool type thing. I just get in, take a shower and get back out. But that whirlpool is still fabulous.

I’ve always known American Standard was the best plumbing supplies. I owned a little hotel, and I had an American Standard boiler. It was the best. It was over 50 years old, and it was still running. I had to take it out because nobody had parts for it. But it was definitely better than the new one that we put in. I am 79 years old, and I'm trying to stem off going to a nursing. And that's why I got the walk-in tub. It’s very expensive. It’s $16,000. But the guys who that put it in were really good. But I told them, and I told the man that was here from down in Manchester, the man that sold it to me, I wanted to be able to open the windows next to the tub. I had to watch out when they put it in and not put it in too close. But they did, and I can’t open those windows. If they just moved it half an inch or more out toward the center of the bathroom, we would have been all right. But they cut it too short. Other than that, I’m perfectly satisfied with it.

The presentation was good and the installation process was very easy. I just wish I had a little more room as far as walking in. It's tight. When I stay in the shower, it's small. But it's been a nice experience.

American Standard's name is well-known for many years with good quality. The rep was very informative. Also, the installation went very well. I love the tub. Being in the warm water helps my bones. And the jets are almost like a massage on me. So, it helps my arthritis and pain level, as well as getting me clean at the same time.

We liked the time American Standard's tub could get here. We were somewhat in a hurry because of the medical condition that the wife is suffering. We were happy with the installers and happy enough with the sales rep. We had one little issue with the tub and the cure time it took was a longer than it should have. It wasn't a big problem. But we got one story one day from the lady we called on the 800 number. And then a few weeks later, I called again because nothing happened, and got a different story. That wasn't horrible but it was not the greatest in the world. Also, the price is a little on the higher side. But we're happy with the service, the quality of the material and workmanship. We noticed a bit of customer service that was coming years ago. American Standard seems to be customer service oriented.

We're enjoying our walk-in tub. It's comfortable and reasonable. We like all of its features.

I thought the tub would work out well for me but I’m finding that it doesn’t. I fell after I was in it and I had three or four weeks of doctor's things concerning that. I'm also claustrophobic in there. I thought about getting ahold of American Standard to see what it would take to return it. I'd rather they just contact me about doing something about it.

I like the features on the American Standard and the warranty the best. Also, I got two other estimates and American Standard was $4,000 higher than the others. But it had features and the stuff that I wanted, like the way it has a heater in it that maintains the water temperature. It doesn't heat the water, it just maintains the temperature you want. And it also has the power drain feature on it. It took three minutes to get it down almost to the bottom of the door. Then, once it goes off, you have to sit there a few minutes. But it sure wouldn’t be as long as if you sit there for that whole tub.

The installation was done in less than a day and nothing was disturbed. From start to end, everybody was great. The American Standard walk-in bathtub is wonderful. It’s got all these jets that come out and soothe your muscles and you get relaxed, and it’s just a nice feeling. I should have had it a long time ago.

The installation of my walk-in tub was quick. It only took the crew two days to do it. I'm very satisfied with my walk-in tub. I like the jets and the air.

We talked about getting a walk-in tub because we’re approaching 80 years old, and we plan on staying in this house. I happened to look into the local people that do home repairs and American Standard popped up. I called them then the salesman came out. He explained everything to us and we decided to go with them. The installers who came from Cincinnati which is about three or four-hour drive arrived in the afternoon and went straight to work. They came back the next day and they finished it up. They said they didn't place the order on the truck and so they missed my seat as I wanted one in my shower. I have a hard time bending over and trying to get the bottom of my feet.

I loved the sales rep from American Standard. She was great. Installation was difficult though. It took two whole days. There was a lot of toing and froing for a couple of days. They were nice, but it was very slow. Other than that, I'm happy as a pig. I like the bubbles, and we can get in so easily.

Our rep was knowledgeable and told us everything we needed. The installation of the walk-in tub went very smoothly. It actually surprised us. Everything has been good. I like the ease of getting in and out of the tub as well as the jet feature on it.

I called a representative, and he came by and he talked to me about American Standard's product. I decided to go with it. I checked on others and I thought theirs was the best. Some of them is cheaper but you don't get the same quality you get with American Standard. I love the tub. Everything works fine. The only thing is the knob to let the air in that makes the bubbles after you turn the jets on could have been raised up a little higher.

I liked the fact that the installers did the job well and they did it nicely. They tried to make sure that everything fit and matched well. I like the way the tub could open to the out so I can get in easier. It would’ve been nice if it was a little bit easier to climb into but other than that, it's fine. I can sit down and enjoy the shower and I don't have to stand up.

The tub is smaller than represented. You cannot rest your head on the cushion sitting in the tub unless you are a very short person. The door has to open to get into it and there is too little space. The installation wasn't easy. The salesperson measured and said it would fit if the woodwork was removed. Had to remove the door frame completely and cut into the wall that was tiled. They did put everything back together but the tile is chipped and cracked and is grouted with a different color.

I have nothing but praise for the lady that sat here and sold me the tub and the gentlemen that put it in. They were absolutely fabulous. I'm enjoying the tub now.

I enjoyed my tub for almost 2 years. BUT, My door gasket came loose, 2 months ago. I ended up with flooding. When I saw it was a gasket leaking, I saw black mold all around gasket at corners. 2 months to get a repair person to my home. First tub/bath experience after repair, gasket came loose in the same spot. I no longer feel safe using the tub for fear of 80 gallon flood in my home. Or trying to bath and watching for leaks.

The salesperson was knowledgeable and he showed me different companies as well as the price variation between different companies. He also explained to me the benefits of going through American Standard versus others. It was a good experience. The lifetime warranty was a no-brainer and everything is in-house. So if something happens to the walk-in tub, American Standard is the one who would come out to fix it.

From what I could read, the quality of American Standard was so much better. I like the way it was made, the fact that I could get one of those and have it installed, and that the company was well established. You wouldn't like some of these fly-by-night things that you're just taking a chance on. The sales rep went through about everything that the tub would do, what its features were, the capacities of the different things, how it was made and the manufacturing process. I'm well pleased with all that.

I was very happy with American Standard's service. I was not doing very well with the regular tub, so I avoided it. I'm sure everybody didn't appreciate it. Now, with our walk-in tub, I get bathed. If you need one, get one.

I was having some muscle aches and pains, and the bathroom needed some work. I thought, “They're offering a free toilet. And that might be just the thing.” We started looking into American Standard, and started off and talked to them. The fellow came over, and he presented a good picture. The price was right. I used to be a contractor, so I know a little about costs. That made it easier. The installation was about as perfect as any construction I've ever been on. I know a little bit about perfect projects. They're hard to come by. I'm very happy with the quality. What really pulled me in was the lifetime warranty. I also liked the acrylic form. It's neat. The before picture that it gave me for what it would do for the bathroom was very inviting. The after picture was even better. I’d recommend the company to anybody else that thinks they might need it.

American Standard gave me the best price. We like the tub.

I was looking at different tubs and then I saw an American Standard ad online. The other ones were all made in China. I went with American Standard and worked with a great in-home sales agent. The installation day got changed around quite a few times. The factory was shut down in Texas. Then they scheduled it. Then the guy called me and said, “Well, I had a job that fell through. The wrong stuff come in. Can we come and do it today?” I said, “Yup. No problem.” So, they came and installed it. They got here about 10:30 in the morning, and they were done by 5:00. Other than the tub takes a while to fill up, it's great. I like that I can get in it. I had a Whirlpool tub and I could get in it but I couldn't get out.

The salesperson was extremely pleasant and very professional. She brought in a portfolio of information and she was extremely knowledgeable about the brand. She was so great about making sure we knew that the product needed an independent breaker as well. This lady made sure that she had mapped out where the breaker was, that we had space available in the box, and that our water heater was big and new enough to support a tub.

The rep from American Standard was very nice and very professional. Installation was good. They finished in one day. It was all done very professionally, and it is very nice. Quality is good, too. I like being able to sit in a tub of water again. That feature is nice.

The salesperson laid everything out for us, gave us some choices, and explained everything perfectly. Then our bathroom gave the installation guy a lot of challenge and he was very professional in navigating it. He did a lot of actual bathroom rehabilitation instead of just installation. He replaced the whole floor, fixed some problems in the shower, and picked some trim that was broken when he got there. The job was supposed to be a day, but because of the defects of our bathroom, it took almost four days. American Standard didn't charge us any more for it, they just plowed through and did the work and it was perfect. I just wish the tub was a little bit taller so that I could get my shoulders under. I like to scrunch down and get the Whirlpool effect on my shoulders. But other than that, I love it. I'd go in sometimes two or three times a day.

My boss had recently bought a tub from American Standard and he referred them to us. My mother is handicapped and we just wanted to make it more easy for her. That is when he told us about it. We enjoyed the rep's visit. And then, I liked the fact that the installers pointed out a plumbing problem. And they very professional, clean and efficient. We enjoy the tub, particularly the jets in it. It's everything that we ever hoped for in a bathroom. It fit our needs perfectly.

The sales, installation, and quality are good, but we need a splash guard to keep the water in the tub. If one would take a shower and get the water splash over on the thing, the water winds up running down and run on the floor. I already told one guy about it. I'm gonna need to call and talk to him again and make sure what's the status with it. Other than that, the tub made a difference in my mother-in-law. She likes the bubbles, the lights, and all that stuff.

There were two guys that came to install the tub - the guy and his son. They were done in record time. I thought it was a couple of day but they were out of here the same day. They were cordial and cleaned up after themselves. It was worth it. We had to change out our water heater. We forgot about that. We had a small water heater. I had them put in a 50-gallon one, so now we can fill the tub all the way up. We have all the updates. The one I like the most is when it massages your feet. It's very refreshing. American Standard is worth a shot. They represent themselves well and we're happy with the product.

The installation was good, except for the fact that the installers didn't cover the two little holes that they put in my ceiling. But they did an excellent job. The only problem with the tub is that by the time the water gets up to the knees, there's no more hot water. So, to get it higher, you're in cold water.

The estimate was higher, but I got to get the best. American Standard forewarned me that the installers were going to come in, had to rip things out in order to put things in. Things got a little dusty. Things are understandable. And they kept me abreast of what they were doing. I have an issue though. Hopefully they come and straighten it out. Everything is working, but the bottom massage jets on the floor are not working. It has been a week now. I'm waiting for someone to come out and fix it. I like the tub and I have no problem with it, but everything has to work.

American Standard's rep was very nice. The only issue I had was after the fact, we found out something he told us wasn't true, and that was with our hot water tank. We only had a 40-gallon one. He said it would be sufficient, but it wasn’t. We had to invest $3,000 or more into getting a new water heater. Also, we had an issue with the tub after it was installed. Initially, we had a leak, but the installers came back out and took care of it. We like the tub's jets.

The installers were very efficient, professional and attentive to details. They were very good. If people can afford American Standard walk-in tub, they should get one.

If you want to spend $18,000 on a huge headache buy from them, otherwise avoid like the plague. The regional manager lied to me, the installers damaged our home, and I had to fight to get them to fix it. They tried to install the wrong backsplash because they didn’t have it in stock, then tried to blame me for changing which was clearly in the contract. Then took another week with a torn up bathroom for them to return. Finally got them to fix everything. A month later the drain handle fell off, called them and heard nothing for three weeks. Just called them again and the only response was we will tell the installer again. Please listen. Don’t give them the money, find a company that actually cares about customer service.

Two people showed up for the installation and they did a good job. The installers and the salesman both seemed to be very upfront with everything and it was a very good experience. Our hot water heater wasn’t big enough though so we haven’t been able to use the walk-in tub at all. We were just getting a larger hot water heater installed.

The sales rep from American Standard was very nice and the installers did good. They conferred with my son-in-law when there were any questions about the house. We had an instance where my heater wouldn't work in my kitchen and bathroom so we called them and Amir called us back in a couple of weeks, and he came by. My son-in-law installed a new water heater, which was a bigger one but when the American Standard installers got here, they needed a wire. When they were done wiring, they turned on the old water heater so, I always have hot water but I couldn't have any heat. Amir remembered what they had done so he switched the water heater connections. He got it fixed within 10 minutes.

The sales rep laid it all out, showed us what we needed to do and left it open. We had quite a few things to do on the house before we could bring the tub in and it took nine months to get it together. But he was patient and waited for us, and I was happy with his salesmanship. He was a very nice man. American Standard had a good crew of men who did the installation. They were neat and did a good job. The quality of the tub was wonderful. My wife and I are both 70. We bought it looking forward to 10 years down the line when we would need it but it's already a blessing just to get in the tub and run it. It's very soothing and relaxing.

The installation team was great. They were very polite and worked like busy little bees. I like the jets on the tub especially the ones for the bottom of your feet. We were impressed with the video on how the walk-in tub was made. However, it would be better if American Standard could lower the threshold. The fellows put a hand grabber up for us but when you're 75 years old, 6 inches down to the floor is a long way. I saw that Kohler has a 4-inch entry and that would be better. Still, I would tell friends to get over here and try it. My sister's coming in from Ohio in a couple of weeks and she's dying to try it. They had a hot tub and they got rid of that. I told her that she doesn’t need a hot tub with this.

After spending almost $19k, I saw the job when I got home and it needed to be re-done. That was January and was told he had to wait for American Standard to send him the supplies to re-do. This is May. A month ago I talked to a lady at american standard about the walk-in door leaking. I was told she was shipping a box to my house and to contact CJ about getting it fixed. No box. Have talked to CJ 3 times and no box and my wife has not been able to use her tub in a month. Service after the sales-not good. Cash the check very fast-yes.

American Standard's reps were very good. I am happy with them. The walk-in bath is the best thing I got. It has made it a lot easier for me to get in and out.

I love the American Standard walk-in tub. The sales rep explained everything and I was really pleased. If I went to see what the installers were doing, they explained what they were doing. They cleaned up after themselves and didn't leave a mess.

American Standard seemed professional. They gave a good sales pitch or demonstration. The agent knew what he was talking about and answered all my questions. The day the people came in to install it, they removed the old fixtures and put the tub in. It took them a good hard day. When they left it, the mess was cleaned up and hard to tell they were there, except for the new tub. It has a chair to sit down in, a big shower head, and a removable shower wand. I’m glad I got it. It's comfortable, easy to use, and it stays clean.

We scheduled American Standard to come out and talk to us. The young man who came was knowledgeable, pleasant, and polite. The installers were very professional and polite. They worked in a timely manner and finished up sooner than we had expected. The tub that the walk-in tub replaced was triangular-shaped. In order to cover up the tile work and not have to have a tile person come in and do additional work, the installers moved it out further from the wall so it takes up a lot more space than I anticipated, but it's fine. It feels really good to be able to get in and soak in a tub.

We got the too big a tub for our bathroom the first time. When the peopled tried to install it, they couldn't get it in. The rep did some measurements wrong. Then he finally got us right then. The installers were here for a day and they've done pretty well. I'm satisfied with it. There's just one part I don’t like. Back where they put the cabinet in the back of it doesn't drain the water out of it if the tub had too little movement. Where the water would run off, head back into the tub, it'd be better when you take a shower. But my wife likes it. She said it relaxes her.

The installers were very fast. It was supposed to be a two-day job and they got it done in less than a day. They were out by 3 o'clock. The salesman said that it would be paint-ready, but it's not what I'd consider to be one. Then the trimming around the door is not really good. But as fast as they put it, and as fast as they got the wiring done, this is to be expected. I'm going to look at it a little bit more, but I may need to go in and just replace some of the trim around the door. However, the tub fits in there very well, it was a good finish.

Sometimes, the right hand didn't know what the left hand was doing. After going through two sales reps, they finally got it figured out to make sure I was taken care of. It took me from October until last month to finally get the product in and get it installed. There was a whole bunch of delays, but it got worked out. American Standard has great installers who are very nice and professional, and the tub seems to be A-OK, especially for elderly people.

The project manager for the job was extremely nice. The installation was a bit hairy because there was a water leakage but they cleaned it up very well. They worked really hard but they need a little more help making the job look professional. They said they didn't move the toilet but they did to get the tub in the bathroom. You could tell because the caulking around the bottom of it was new. It was kind of a little messy but not enough to make them take it out and do it over again. My sister was happy that she had gotten the walk-in tub and and she did like using it.

I am one of 50 million Americans with chronic pain and my pain management doctor recommended hydrotherapy, just as the pandemic began. I contacted American Standard and a competitor, unfortunately choosing American Standard because of the advertised functionality of the tub with jets at the wrist to address the carpal tunnel diagnosis. Suffice it to say the salesman misrepresented key points about which I specifically asked (acceptance of health insurance, ability to use Epsom salts, contract, etc.).

I was impressed when the representative came out and discussed the product with me. Then the installers were here when they said they would be here. The older gentleman who was responsible and his helper were both were very professional did a very good job. I got the tub mainly for my wife because she has dementia. They’re easy to access, in and out and I also like the jets.

The communication from American Standard was poor in the sense that they never really confirmed the date of installation until two days prior and that was unacceptable. But these two fellows from Serbia who came out to do the installation were excellent. I was concerned with the floor and they put the pads down so that none of the equipment or the shoes would scuff the floor.

The sales rep told us that the installation would take one day but the installer did it all by himself and it took two and a half days. But he worked really hard. I like the jets and the lights in the tub and the quick draining is really nice but the tub is having problems. We have to have the installer come back and fix it and he can't come back clear until the end of the month, which is kind of disappointing. He was caught up in Boise. I wish that somebody was closer or that American Standard could get somebody here sooner.

We wanted to go with something that’s good quality for our tub. We have American Standard toilets in our home and we know that they make good products. When the salesman came out, he told us that American Standard is guaranteed for a lifetime warranty with labor included. The people that came and installed the tub did a wonderful job. They fixed it to go next to my shower and it works. The tub looks beautiful and we really enjoy it.

Our tub was installed on 2/4/21 and was to have included a linen colored water closet. The installer indicated they were out of stock and would be installed later. It's been 7 weeks and I have called 3 times in the last three weeks. Each time I was told someone would call me back but never did. Very poor service for a company of your size and reputation! I'm ready to file a complaint with the State Registrar of Contractors.

Everything has been good since the installation of our American Standard. The quality is very good. I enjoy it.

The sales rep of American Standard was great. He came in and showed us various tubs at various prices. I showed them where we wanted to put it. He said that that shouldn't be a problem but they'd have somebody come out and take a look at it. Other than that, he was good. He helped us and assisted us in some of the choices that we made, so it was good. The installation was great too. The guys came early in the morning. They were there all day. They cleaned up very well. They were gone by nighttime and just told us to fill the tub up with water and let it sit for 24 hours, which we did. It's a nice tub. The only issue that we've had with this since it's been in was that the caulking on the front of the tub has come loose from the wall backing. They had called me to come to do that, but I was in the process of getting my wife to a doctor's appointment. They haven't called back yet to repair it, but I’ll call.

Everybody was great at American Standard and the installation was perfect. But when they sent the tub, they didn’t send enough magnets. I didn't realize it until afterwards. I talked to the installer and he said that he would order some. The magnets came and I put them on where the panels were falling off. It was okay until I found out there was another panel coming loose. I looked in there and the magnet was missing there too. So, I need another package of magnets so I can fix it. Still, the quality seems to be good.

When I called American Standard, the man was really nice and spoke to me very politely. He answered all my questions and he knew that my husband didn't want it because he didn't want to put that much money in it. But he didn't say anything. He just let me do my business. The installation was terrific. They wouldn't even let me give them anything to drink. It was so hot that day. But I put the air conditioner on the house. They did everything perfectly and they did it in one day too. I even offered to fix them a sandwich for dinner. They wouldn’t even take that. They wanna get through. They were very nice and before they left, they showed me how to use it. I love it. I've even brought people into the house to see.

I've enjoyed my American Standard ever since I've had it. When I get in there, I like how relaxing it is. My son is a plumber and he said to be sure that I use American Standard products, and I found out that they were a Texas company. They did a good job during the installation. I have a window that I wanted to be sure to be waterproofed. They came back and waterproofed my windowsill.

I wish my American Standard walk-in bathtub is larger. It’s not as large as I thought it was gonna be. I wish it was larger where you could stretch out more. It's alright, though. I'm dealing with it. I was having difficulty with my mobility, and standing up in the shower and stuff like that. That was why I purchased it. The cost was okay. The sales rep was okay, too. He was a good person.

The installers had to go off a couple times to get either a piece of molding. They came back the next day. I wouldn't say it was perfect, but it wasn't horrible. They did a great job. The thing we like most about the tub is you can step into it, you don't have to step up. It's not like getting a regular tub. It was very painful for my mother to get into a regular tub, so getting into the walk-in tub where she only have to lift her foot up a couple inches, and then she can sit down. There are many other things that are very nice about it. I like to stand in the shower and let the hot water hit me.

The installation of our American Standard tub was fine. The knob on the side to drain doesn't work though. The installers said they’ll come out as soon as the company orders the part. They still wouldn’t notify me, and I hadn't heard from anyone. Other than that, I like all of the features.

American Standard is very good. Everything works well. I really wanted the shower thing that comes up. They are telling me that it hangs, and that's the only thing I was discouraged with. But in the thing they're advertising, another company was showing that big showerhead over the bath and that was what I was looking for. But I've got what I got. I can't do anything about it. The tub is safe. I always take a shower. My husband sits in the tub and relaxes a lot. He has circulation problems in his legs, so that's really good to them.

Their sales rep was very helpful, gave me the prices, told me what I was getting and worked with me. The installation was great too. I love the jets. The only thing I don't like about it is, it's small. I was envisioning when I could stretch out and lay back in, but it's not really designed for that. But other than that, it's awesome.

The installation of our walk-in tub was great. The tub is good. I liked it. My mom liked it, too. She thought it was great.

The installation was great. I like the jacuzzi part of our walk-in tub.

American Standard seemed to have been better for us in terms of the cost. I'm enjoying the tub with the water being up as high as what it is to be able to soak like that.

I'm happy with the tub. The sales guy was okay. The install team was absolutely phenomenal and I'm happy with the install. It was a very professional and friendly experience. It was very satisfying. But they could always make it a little cheaper. I'm somewhat limited mobility-wise and I haven't been able to take an actual bath for about 15 years. I can sit down, but if I ever sit down that low, I'll never get back up again. The tub gave me the ability to actually take a bath and soak in it. Also, with the jets, it's wonderful.

When they first sold the tub to us, they said they’d be here three days to install it. But they did it in eight hours. It was a father and two sons and they were great. They really cleaned up after themselves and fixed everything up. I really like the tub. I'm an older person and I can sit down and take a shower. Everything’s all right, except the drain. It’s got a fast-drain and it won't stay open when it's draining. You have to hold it to drain it out.

The sales guy was very helpful. He told us everything we needed to know and what to expect. He covered everything so that we knew what we were getting into. The only problem I had with the installers was that they would say they were going to be here by 9:00, and it would be 10:00 and then they would call us at 10:00 and say they were still running late. They did that every day and I was a little bit disturbed with that. They just told us about it an hour and a half after when they were supposed to be here. I'm a stickler for people being on time, and for it to be every day, I was not happy with that. But the walk-in tub has been a lifesaver. I can take a bath again. It is worth it. I love it. I was in there yesterday, taking a bath, and I noticed that the caulking in one spot on the back is not sticking. It's the only place on the whole tub that has come apart from the tub.

We bought the tub because of the sales guy. He was a good salesman. But afterwards, we had regrets because of the cost of the thing. The installers were excellent too. They were very efficient and did a good job on it. We were satisfied with all the workers. They were real good workers. The only thing that I noticed when I was finishing off the room was that they put the tub in, and it wasn't square to the wall. It was two inches off.

The sales guy knew everything he needed to know to sell the tub. When the installers came, they worked really fast. The tub is great and I like it. It was installed in January but I have a problem now because my tub looks like it's warped. The back padding of the wall is warped. So it's bowing out from the wall, like it didn’t stick. I've been trying to get them to call me back but they haven't yet.

We purchased four tubs at the same time and had them all put in four different houses. We had a good installer. Everything works fine.

I really love the tub. It’s an ideal thing for me because I step up into it, and I don't have any problems getting out. I have a bad back and the massaging with water really helps it. It takes a lot of the pain out of it and I sleep better at night. It's good for me. The sales rep that I dealt with was a very good guy. He explained it to me real well, and I well understood what I was getting into. He was very pleasant. He told me everything. The installers did a good job. They were very professional. They cleaned up real well and made sure that I knew that everything was working right before they left. They were very good. I recommend them highly.

The rep was nice. I wanted to see a tub but he said there was no way to see one, which I didn't agree with. He showed me little pictures. But I should have been able to see it before I bought it. The installers looked at our 40-gallon hot water heater. When they brought the first tub, it was too short. I couldn't even stretch out in it. They said, "Well, we have another one," it's 11 inches longer "and it will fit and everything." So, we assumed that our hot water heater would take care of it. But nobody told us any different that it wouldn't.

We had seen three companies and it was time to buy a walk-in bath, and we decided on American Standard. The rep was very informative and willing to listen and answer my questions. The installers cleaned up behind themselves and took care of things. They showed me what it was they were doing and why they were doing it. My mother will be 91 in May and the tub is cold to get in. It does heat up but I don't know what American Standard would do to solve that issue.

I had an excellent sales agent as well as installers for my walk-in tub. I like the availability of having the options for therapeutic value. On the whole, I had an outstanding experience and I would do it again.

It looked like a really nice tub but I’m not very happy with it. When you’re trying to fill the bathtub up, you're freezing to death, because water doesn't fill up that fast. It's already leaked down into my living room through the floor. There's really not a whole lot of legroom. When you go to lean back, you kind of sit there and you can’t stretch your legs out. If I had a choice to do it again, I wouldn't.

Everybody from American Standard that I had to deal with was quite nice. The representative gave me the whole thing on the computer and answered any questions till I didn't really have any. I knew that American Standard was the brand I wanted. The walk-in tub wasn't installed when we first scheduled. There was a problem, but I got that corrected quickly. The installers met the next day and they installed it in one day. They did a nice job. They were very polite. I like the accessibility of the walk-in tub and the warmth that I have. My mother has a sore back and that will help her. Also, I have a hematoma on the leg I'm working on and that’ll help with that, as well.

American Standard is a well-known company and they’ve been around for a long time. But I probably paid more than I needed to. The customer service was fine and the installation itself was okay. The only thing was they were supposed to complete any work they had to do in the existing flooring materials. When they installed it, they put the tile back in. There were a couple of cracked pieces that weren't cracked to start with but by the time they were finished, they were cracked. They reinstalled those instead of putting in new ones and I'm not happy with that. A couple of members of my family have used the walk-in bath twice but I don’t personally need It yet. It's good for people that are having problems with moving around and standing up and down but it's complicated for me.

Once I made a decision that I wanted this type of product, I started to do research. I found that American Standard was superior to everything else after the whirlpool experience. The rep was very straightforward. He gave me the facts and the price and we agreed upon it. The installers were very good and quiet. They did their job and cleaned up afterwards every day. I use the product three times a day and if I can squeeze in four, I will. You feel like a new person. I've always gone to the spa for the last 40 years. Since we can't go to the gym anymore and the only access I had to the whirlpool, the sauna and the steam room was at the gym, when that was taken away, a part of my lifestyle was taken away. I can't replace the sauna and the steam room. If I've had places where I could, I would buy those things but since I don't, I could replace the whirlpool. That's like heaven on earth.

The bathtub we had in Canada was one of the very small ones from the 1960s. I couldn't even stretch my legs out in. Great for kids. When I had a house built, I thought, "It'd be so nice to have a soaking bathtub." We went to a surplus store and I saw one with the jets and I thought, "Okay, that's the one I want." I told my brother that because he was building our house. It was put in and I never even tried to get in it before. When I did, I realized I'm short. I'm 5'3" and my inseam is 22 inches and the bathtub was taller than that. I had to hold on to the safety bar and then hop over into the tub. I had one bath in it, and after that, it was nothing but showers.

We talked to a sales guy and everything was fine. He didn’t force the product on us and I was glad. I just didn’t think the walk-in tub was gonna be quite that spendy. American Standard should also be telling customers to make sure they have enough water heater capacity for that tub. The tub takes quite a bit of water and sometimes, that’s an extra expense. It would be nice to know that. I was able to make something work by turning the heat up on it so I could use more cold water with it. Still, I ordered a bigger water heater.

I did a walk-in bath mainly for the needs of my wife as she has difficulty getting into a tub. That had been on my mind for a long time. American Standard's reputation goes beyond other programs. Customer service was very fine and the installation took two days, which was what I was told from the beginning. The guy who did the work was very courteous. We have two homes, one right next door to each other. The tub is in the home that we will eventually move into. I used the walk-in tub once and so did my wife. It was a very good experience and we like the walk-in tub very much. I was very satisfied. The walk-in tub was expensive but it's worth it in the long run.

I've heard about American Standard for a long time and I've gotten advertisements for them. I was waiting for them to have a financing system to pay for it and when I read they did, I turned around and got myself a walk-in bath. But it’s already got something wrong with it. It has one jet that is not spraying out water. It has got a loose drain that has a lot of clay in it. I called American Standard and told them.

I love my American Standard bathtub. I like the jets and the tub, but not the shower. Getting up out of it was difficult. There are two handles, one for hot and one for cold, and then the faucet where the water comes out. If it had just the hot and cold in one handle, it would be easier to be able to tell exactly where I should put it. Because the first time I got in, I almost burned myself.

American Standard's rep was awesome. He took his time. And we just talked about it, no pressure. And then, when the men came to install, they were very good and respectful of our home. It was a pleasure to be around them all. Good experience. Our walk-in our tub has been a neat thing for us. My husband didn’t have any support to get in and out of the tub. So, our tub is good for him. It’s also good for his circulation. It is one of the things that is a big part of his rehab. Plus, I have an inflammation in my knee that has been bothering me for two years. And now, it's not hurting. I’m doing therapy on my knee, and the tub is working for that too.

We’re up in years so we needed not to crawl over a tub. The American Standard rep was very good, and the installers were very nice. They cleaned up nicely and did a good job.

We got our estimate from American Standard and got the guy out here. The guy was so professional and clean. In two and a half days, he was done. We love it. Make sure that American Standard keeps on hiring people like the gentleman who was out here. He did a superb job. The tub looks fabulous. It makes our bathroom look spiffy.