American Standard Walk-in Baths Reviews

I have neuropathy, I’m big and I don’t fit into a tub so I got an American Standard Walk-in Bath. The installation was okay. However, there were supposed to be things added where I can put soap paste, etcetera. I was clear about my need but there was none of that put in the tub. I don’t blame the guys that came and worked. I blame my salesman. I wasn’t happy with the service at all. I’ve tried calling them to come out and fix it and they haven't called back. I’m a 100% sure the advertising’s misleading. If I was a shorter person, it would be there. But my legs are a little tight and my body is out of the water. I had two other companies come and said that their product won’t work for me. They were honest with me. But American Standard's sales rep just kept going. They sell the service and I don’t think they came close to delivering it.

I haven't been happy with the American Standard walk-in tub since it was installed. I was told I'm short by a foot tall. The man that sold it saw how I tall I was and he said that I can step right in it but I cannot. I have to use steps to get in and out of it and that's dangerous. The first time that I took a bath in it, it threw a breaker and I had to let the water out physically. They came back to do a fix and see what they did not do, which were two or three things. They ensured me that it would be a registered plumber that installed it. A contractor that would do any deal with it and stuff that had to be done, and it's still not satisfactory to me. I wish they had my old tub back.

I needed a tub and got it from American Standard. I've always liked the brand. If they're doing it, I feel like it's the best. I've had other commodes and things that were American Standard. The sales rep was nice and I appreciated him. Also, the installation team did a good job. I have a real bad back and have severe pain all the time. I have scoliosis, stenosis, and degeneration. So, I get in the tub and the hot water helps. I love the tub and enjoy it.

I called them to send someone out for a consultation. We own our home and I have just retired. I have the money to purchase a tub. But they refused to send out anyone for a consultation unless both of us were home. I told them that if they needed both of us at home that the product must be too expensive. I suspect the plan is some serious up-sale attempt. That alone made me too suspicious to want to talk with them further. Don't call them. Go with Amazon, Home Depot or Lowe's.

I’ve always had American Standard toilets and since I wanted one of their walk-in tubs, their reps didn't have to sell it to me. Their installers had to do a lot of stuff when they put it in because I live in an old house. Initially, they couldn’t get it in and I had to pay for a new door. But I’m satisfied with it and I loved my experience with them.

We wanted a walk-in tub, so we went online and did some research. From my own perception of quality, I chose American Standard over other companies. Our builder also mentioned they had a good reputation. Their in-home sales representative was supportive and explained things to our satisfaction. We bought two walk-in tubs and put them side by side. The original plan was to have only one layout in our master bathroom, then, within 24 hours after the installation, we said that it wasn't going to work. So we asked the installation team to come back and move the tubs. The installers were excellent and very cooperative. They were helpful and they came back to do the repairs a couple of times.

Ordered and gave a down payment on a walk in tub on July 5 2017. Was told by salesman they schedule installation out 4 weeks but most people receive theirs within 2. Mine was scheduled 6 weeks out. At 4 weeks out received a call from the contractor asking if it was ok if they bumped me up because his guys did not have any jobs right then. I said yes the sooner the better for my ailing dad. He was going to have American Standard's scheduling call because he is a subcontractor.

I purchased an American Standard Liberator walk in tub. I like the tub and the installation. I purchased the tub due to the supposed lifetime warranty that came with it. Their service in my opinion sucks. I have had two problems in the last 6 months since I bought it and the service response was weeks to fix my tub, I now wonder if I should have purchased another brand walk in tub.

Unless you get a firm installation date at the time of the signing of the contract, do not sign anything. I was initially told on March 30th when I signed it would be about 3 weeks. No one called. Finally I was told May 18th. Called the installation person named Mark ** who ought to have a PHD in the art of double talk and deception. He lied about contacting my management company, lied about permits (I spoke to our building inspector), treated me like I had a screw loose, called his boss a Michael ** who must be related to Philips. He just backed him up and would not listen.

American Standard Toilet model Champion 4 Max 2586.128ST does not flush as they claim. It takes several flushes to get the job done. Customer service will not honor the warranty with a refund. Product is misrepresented.

The design is great. Very helpful and useful. Well made and just really cool. Very well worth it. Couldn't live without it now that I have it. Very safe and fits all your needs. Couldn't ask for anything more. It's perfect for older people who have a hard time getting in and out of the tub so it would have to be made safe. Ask any question or problem you may have. They really want to help you out. They care about you and will help you if they can and if not they will make sure someone does help you. Very good value. It's worth the price of a good peace of mind because life is hard enough as you get older so do what you can to help make the best of it.

Im surprised that someone didnt make one of these items years ago. The design is so great, that it's the envy of all my friends and family. It has a flaw or two but it is not enough to make me dislike the item. I recommend these products to everyone I know. I would buy another in the future. The customer service gets it. They know the product inside and out. Im glad they work for that company. I wish companies had workers like these. This is one of the best purchases that I have ever made. The value is spectacular. Keep up the great work and bring out more items to buy.

Great, to the point, has what I want and need at all times. Fresh, fun. I never have to search for what I am looking for for very long. I have and know what I want and can get it faster and easier without hassles or worries. Customer services is awesome and nothing there is confusing or frustrating. Love their prices and selections. There is nothing bad to say about them and what they stand for. Always has the best prices and great services. There is always something new to find and try. I love everything about them.

Great customer service. Quick installation. Very nice to me, and my family. Called to check on us. I would recommend them if they had better designs. They have the non grip surface. It came with instructions and how tos to make everything easy. Has nice metal rods and a great shower head. Non rust and very sturdy. Awesome! Efficient on time personnel. Quick to answer questions. Worked with insurances. Checked on project. I would recommend them because they we're kind, respectful, open. Love them very much. They have the best prices going on out here right now. They have a veterans discount and we're very reasonable compared to people you see out there. Great website.

Nothing more nice than to be able to open a door and sit down to your own little hot tub so to say. Very convenient and so relaxing yet very safe. The door is so convenient and allows you to step right into your bathtub. No way to slip and fall and no stepping over your tub to take a bath. The customer service was a very easy and simple phone call. They were very friendly and answered all of my questions and concerns with genuine helpfulness. The cost of it is depending on a couple of factors but is totally worth whatever you invest in it. You will be very happy with what you do. Invest in it because it absolutely pays off!